Bradford White Reviews

I purchased a Bradford White water heater in 2018 and it had a 6 year warranty for a model RG240S6N, but had a major leak 6 1/2 years after installation. I would not recommend a Bradford White water heater.

I had a Bradford White water heater installed in April 2018, and by mid-2025 — just over 7 years later — it began leaking and required full replacement. The unit came with a 6-year warranty, so it was out of warranty by just over a year. Still, this kind of failure in such a short time from a “professional-grade” product is very disappointing.

Purchased Bradford White May 2025. Gas leaking into hot water. Went to Lowe's to Buy hot water heater. They didn't have the size I needed, so Lowe's said. "They have this service. (Called lead) that could help me find the right size and BTU I wanted," so I gave them my name and number. DNR is LOWE'S LEAD COMPANY for hot water heaters. DNR called me. Said they got my name from Lowe's and could help me the size and BTU I was looking for.. I ordered Bradford White gas hot water heater thru Lowe's lead company, paid through LOWE'S ADVANTAGE CARD, Here's the problem with Bradford White; Smelled gas in shower, called NIPSCO gas company to check newly installed hot water heater.

Purchased a 100 gallon commercial hot water heater in Nov of 2023 and it was installed by a professional plumber in a home, that is divided into 4 living units. Now in May of 2025 the pilot light will not stay lit. Asked Bradford White how to troubleshoot the issue. The area is well vented, with good egress of flue gas. The thermal pile had a 444mV reading, which is good. The pilot when viewed was bright blue with a little yellow flicker at top of flame, very common. Each time the pilot goes out, it seems to be harder to relight. They only have a 12 month parts warranty, which for a hot water heater priced at this level seems ridiculous. Asked if customer service could help in any way and they fell flat on their face, basically telling me to pound sand. It does not seem like I'm alone as many of these reviews are about poor reliability and lack luster customer service.

Our Bradford White electric 50 gl. tank within a year the upper element went bad. This came with the house when we had it built in 2024. The lower element seemed fine, but if you're gonna drain your tank you might as well replace both elements. I've never seen an element do this before, I've seen a lot of different answers for this, but a lot of them don't apply to me. I don't have hard water or a water softener, the electric ground was fine, and the tank was always full so it didn't run with no water in it. I've never been a Bradford White fan, and now I know why.

I am a retired US ARMY officer who lives in Richmond VA. 2.5 years ago we had a 80g Bradford White electric water heater installed by Mundin Plumbing. The wire harness fried itself, and despite having a year old electrical box installed at the house... Bradford White and Mundin Plumbing said the warranty does not cover electrical surges...and this was my problem to solve and I could be given a "refund for parts" on the tank. No one from Bradford actually diagnosed the problem in person! The Mundin rep was only a plumber, not electrician! ONLY one picture was taken of the top element compartment, and this is how the final diagnosis was determined!! This is a standard 'kick the can' and put the problem back to the consumer problem again.

This company is by far the worst company I’ve ever experienced with using their product and speaking with their customer service! Absolutely Terrible!!!! The Bradford White hot water tank could’ve caused a fire, had I not looked at the heating elements that’s next to the thermostat dial. The wiring that goes to the terminal or loose and showed signs of fire burns from the poor connections, and the wires were melted as well. I spoke to Customer Service (Krista) and when speaking to her it was like speaking to a dog that barks over you while trying to explain what the issue is with their product… I’ll NEVER purchase another product from Bradford White nor would I EVER use their product even if their product was given to me for free! You’ve been warned!!!! BEWARE!!!!

DO NOT purchase one of these water heaters. I purchased Model # RG240S6N, Serial # WK46844016 in April 2022. Last month I had to have a new valve put on because the pilot would not stay lit. I paid 1/3 of the total value of this tank. I reached out to Bradford White for suggestion, and they had no real answers, other than questioning if the plumber really needed to change out the valve. I sent them a copy of the invoice, and they really didn't stand behind this tank.

I spoke with Candice at the warranty department because our water heater that is only two years old, keeps turning itself off. Candice was very rude. I guess the warranty is not really a warranty, as you have to pay for a plumber to come out and do the repairs anyway. I will never buy another Bradford White product again. I do not respect companies that do not respect their customers.

I had a Bradford White for 4 yrs and 4 months. Something went wrong with it. I called the warranty center, I was told to call salesman for Colorado. He sent out service tech Ed - (that was a nightmare. I believe Ed was in cahoots with a furnace guy named John, who tried to high pressure me into buying a furnace. John pulled out my furnace blower - so I had no heat in 10 degrees. He called Excel - tried to get my gas red tagged and shut off - high pressure to buy his furnace. He also called the fire dept.) I shut wh off more than once but horrible fumes continued to come out of the water heater for several days (3+ days) after being shut off. Ed did nothing.