Bradford White Reviews

This company is by far the worst company I’ve ever experienced with using their product and speaking with their customer service! Absolutely Terrible!!!! The Bradford White hot water tank could’ve caused a fire, had I not looked at the heating elements that’s next to the thermostat dial. The wiring that goes to the terminal or loose and showed signs of fire burns from the poor connections, and the wires were melted as well. I spoke to Customer Service (Krista) and when speaking to her it was like speaking to a dog that barks over you while trying to explain what the issue is with their product… I’ll NEVER purchase another product from Bradford White nor would I EVER use their product even if their product was given to me for free! You’ve been warned!!!! BEWARE!!!!

DO NOT purchase one of these water heaters. I purchased Model # RG240S6N, Serial # WK46844016 in April 2022. Last month I had to have a new valve put on because the pilot would not stay lit. I paid 1/3 of the total value of this tank. I reached out to Bradford White for suggestion, and they had no real answers, other than questioning if the plumber really needed to change out the valve. I sent them a copy of the invoice, and they really didn't stand behind this tank.

I spoke with Candice at the warranty department because our water heater that is only two years old, keeps turning itself off. Candice was very rude. I guess the warranty is not really a warranty, as you have to pay for a plumber to come out and do the repairs anyway. I will never buy another Bradford White product again. I do not respect companies that do not respect their customers.

I had a Bradford White for 4 yrs and 4 months. Something went wrong with it. I called the warranty center, I was told to call salesman for Colorado. He sent out service tech Ed - (that was a nightmare. I believe Ed was in cahoots with a furnace guy named John, who tried to high pressure me into buying a furnace. John pulled out my furnace blower - so I had no heat in 10 degrees. He called Excel - tried to get my gas red tagged and shut off - high pressure to buy his furnace. He also called the fire dept.) I shut wh off more than once but horrible fumes continued to come out of the water heater for several days (3+ days) after being shut off. Ed did nothing.

Had a new 40 gal gas water heater put in, jan 23 2025 was running out of hot water within 5 minutes, plumber came on the 27th and replaced the gas valve, probe. Same problem. Came back on the 30th and replaced the heater with another one. A little better but not up to par. Heater kicks in after a minute of filling up the sink with hot water.. and runs for 8 to 9 minutes, this this is going to cost us a lot on our gas bill. Wife took a 20 minute shower and had to start turning up the hot to keep it at a constant temp. Heater kicked in at less than a minute, and after she got done, the heater ran for 25 minutes making the total run time 45 minutes for a lousy shower. This going to cost us a fortune.

The quality of Bradford White natural gas water heater seems to deteriorate over the past years. Our first water heater of this brand lasted nearly 17 years almost trouble-free, but our second one of the same brand lasted only about 9 years with serious issues. With the 9 years, the pilot fire of this water heater often went out of itself without external interferences, and its ignition device was unable to light the pilot fire until numerous attempts. According to our contractor, the Honeywell gas controller on this water heater seemed defective from the very beginning, which may also explain why it was very difficult to adjust the water temperature on this water heater.

Gas water heater broke after 7 months. Told it was under warranty. Cold weather out. So instead of shipping the part second day or overnight, they took TWO WEEKS to get me the part. Who does that? Not even a year with the product and they do that? Unbelievable. Terrible company. Would never buy anything from them again.

My two-year-old Bradford White water heater started randomly turning itself off. I would relight it and a week, two weeks, sometimes four days later it would just turn off by itself. I called the plumber who contacted Bradford White and they agreed to pay for new parts but not the labor. So since Bradford White was not willing to pay for labor, it cost me $1000 to replace Bradford White’s faulty parts. This company is clearly not customer-friendly. Do not buy!!!

9/2020 replace 12-yr old elec 80 gal Rheem w/50 gal elec Bradford-White (B-W). B-W always ran out hot water; 3 people; leaking tank 2/2022 replaced; now replacement dead 8/2024. Done w/ Bradford-White.

I purchased a Bradford White water heater in May 2022 for a four-unit building, and it failed last month. According to Bradford White’s protocol, I had my plumber contact their customer service multiple times, but there was no response. I also reached out myself twice and submitted an online request, all without any follow-up. With tenants in four units left without hot water, I had no choice but to purchase and install a replacement unit from Home Depot. When I attempted to return the defective unit to the Bradford White retailer, they refused to honor the warranty. It seems Bradford White’s warranty service is designed to be so cumbersome that customers are forced to abandon the process and buy a new unit instead. This experience has led me to question the quality of their products and their commitment to customer support.