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If you live in Las Vegas or have hard water, and you have a water softener avoid Bradford White. Mine failed within 2 years, the warranty DOES NOT cover labor replacement. Cost me $500 just for labor. This company should pull out from areas with hard water. So much for American made.
In 2016, I purchased and had my plumbing company install a brand new Bradford White Hot Water Heater Tank 50 Gal Hydrojet Model#RE350T6. Water leaked all over and damage my condo unit. The water was coming from the bottom of the tank. The cause unknown. The Plumbing company just told me "Just faulty unit". I paid the full price, no discount.
The gas hot water tank was installed on 01/04/13 and quit working on 08/29/19. It was installed by a reputable local plumbing company. Bradford White's response..."If the plumbing company installs another Bradford tank we can extend the warranty at no extra charge." Seriously? I don't want another Bradford tank. I got twice the life out of a tank installed by one of the big box stores and they are known for garbage units. Stay away from Bradford White!
My neighbor installed a Bradford White water heater and the exhaust was vented into my yard. The sound is an annoying loud white noise like a leak in an air compressor. I looked on their website for a noise suppressor and there is none. In fact, they don't care. Their response to some a question on this included the statement "Give the city building department a call, explain your problem and ask them to come out and take a noise measurement. If you're within the city noise guidelines you can tell the neighbor to get lost. ". Based on the customer reviews on their units they don't care about their customers either. Out of 65 reviews I looked at 60 were at the lowest rating. I will need a new water heater soon and I would not be encouraged with a dealer who even carries these units.
I had a Bradford White water heater installed 19 months ago by a lic plumber. The unit failed and flooded my garage and had to be replaced by another lic plumber that Bradford White warranty dept referred me to. It cost me $840 to have it replaced. Bradford White's warranty does not cover labor which I was fully aware of. However, my complaint is that no one there seems to care or have any empathy or capacity to apologize or make things right with the consumer who has spent this kind of money on labor twice in 19 months. Very poor service experience. No one in the warranty dept even wanted details of my experience with their product. How can they possibly improve and make a better product when they don't care why it failed.
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I purchased a 75 gal. BW water heater and it had to be replaced after 5 years. Warranty was good for 6 years so they replaced the heater but it still cost me $500 for the service. The new one has now leaked after 4 years and they will not replace it because the original purchase was more than 6 yrs ago. Two hot water heater both leaking within 5 years. I would say this company has a quality issue.
According to the plumber the heater has a small leak which caused the gas line to corrode and rupture. Even though you "are made in the USA". We as consumers, have certain rights when you buy something that says "made in the USA". I expect poor quality coming from other countries. The labor bill was $600.00 to replace the heater. Yes the parts were free, so-far. My customer experience with this company was horrible, I would never recommend this product to anyone, just because of the crappy customer service experience. Poor quality control standard can be fixed, yet when you get on the phone and they basically tell you to "**-off". There has to be a line drawn in the sand.
My recommendation on this product is less than 1 star, just on the "customer experience" when dealing with the manufacture and problems that occur, and that may cause potential health issues, injury, or even property damages to something that you will be paying on for the next 15 to 30 years. I hope everyone takes heed to this warning and if your plumber or home improvement store recommends this product, go elsewhere. Oh, by the way, welcome to your new home, that will be $600.00. DON'T BUY THIS MANUFACTURER'S PRODUCT.
My BW water heater stopped working after 18 month, 6 month after the end of the warranty. Now I need to pay for the parts and labor, God knows how much. What else can I say? I have no hot water and I'm very upset.
My plumber has had to install 4/ 30 gal water heaters in the last 5 yrs in my home. They all leaked within 1-3 yrs. The last one was installed in March of 2018, and because it was over a yr when it started to leak again they would not replace it free of charge because the other 2 were under the warranty. My plumber was not even able to get his work reimbursed by installing it again. I would never buy another one or anything made by this company.
Bradford White is a waste of money and time. I moved into my home in 2005 with a Bradford White water tank already installed. Since then, I have replaced the water tank 4 times. The original tank lasted approximately 6 years, the second tank lasted approximately 6 years, then the third tank only lasted one year and 9 months. The biggest issue I have with the 3rd tank is it was rusting and rotting out which the plumber said all the rust was running through the pipes of my entire house! This could and perhaps have caused damage to my plumbing. Not only was this a HUGE inconvenience to me AND my plumber, I still HAD to pay $375.00!
Bradford White is completely responsible but yet claims they are NOT 100% responsible after 1 year. Since their slogan is “BUILT TO BE THE BEST”, they should stand behind their product for more than 1 year. My plumber suggests to consider a Rheem once this tank craps out. DO NOT PURCHASE A BRADFORD WHITE! Their products and poor workmanship is not worth your valuable time and money!
Bradford White expert review by ConsumerAffairs
Bradford White manufactures a wide range of residential, commercial and volume water heaters. They provide energy efficient units to customers with varying needs, including wholesalers, contractors, home builders and homeowners.
Types: Bradford White supplies various gas, electric, hybrid heat pump, solar and tankless water heaters for commercial and residential use. Units contain various vent types, including atmospheric, power, direct power and direct vents. Consumers looking for NAECA approved water heaters can use Bradford White’s cross-reference guide to search for a unit that meets those standards.
Energy efficiency ratings: Bradford White provides a rating chart online to show consumers how efficient each model is. Among other figures, the chart shows the estimated yearly cost of each model and its energy factor number provided by the Department of Energy.
Innovations: Bradford White has developed multiple energy saving innovations for its water heaters including intelligent control, low emissions and smart diagnostics. Consumers can check out details and features of each innovation online.
Accessories: Bradford White has developed two residential water heater accessories: The Heater Hauler and the residential gas water heater stand. The Heater Hauler is a vinyl-laminated nylon bag designed to keep the water heater from leaking on unwanted surfaces during removal. The residential gas water heater stand is designed for garages or anywhere else a gas water heater needs to be elevated.
Warranties: Consumers can go online and register their water heater to get warranty details, read documents and check on their warranty’s duration. Also included is a list of items not covered under warranty.
Best for: Wholesalers, contractors, builders and consumers needing a residential hot water heater.
Bradford White Company Information
- Company Name:
- Bradford White