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Bradford White

Bradford White

 3.6/5 (135 ratings)
  • 5 stars
    32
  • 4 stars
    55
  • 3 stars
    17
  • 2 stars
    13
  • 1 stars
    18
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About Bradford White

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Overall Satisfaction Rating

  • 5 stars
    32
  • 4 stars
    55
  • 3 stars
    17
  • 2 stars
    13
  • 1 stars
    18

Protect What Matters Most

Get Home Warranty Plans & Pricing

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Bradford White Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: May 28, 2021

This water heater was installed in my new home in October 2019. I've called a plumber 3 times since then due to the unit leaking. I've had the T&P valve replaced, which didn't help. I had to have the water heater replaced in May 2021. The warranty is useless. The water heater in my previous home lasted 20+ years. I'll never purchase another product from this company.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 16, 2021

Had a Bradford-white water heater installed on March 9th of 2020. On March 17th, we were closed for covid shutdowns. This water heater never operated correctly and the company is not standing behind it. I would never purchase from this company again!!!

9 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: April 14, 2021

    This water heater lasted a lot longer than most I have read about 7 years but it cracked and cannot be repaired. We have never had to replace a water heater in such a short time. Not a good brand. Will buy a different.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 30, 2021

    Had to replace a Bradford White water heater in 4 year old house - replaced with a Bradford white. Now 3 yrs later motor has died. Paid $363 to have plumber out to replace parts not covered by warranty. He has to source new motor which we hope is covered by warranty - then another plumber visit cost! Have owned 7 or 8 homes in past - have never had these issues with any other water heater - not reliable and very expensive to replace and install.

    7 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Feb. 25, 2021

    New water heater installed in September 2019 and was leaking water just 18 months later. A licensed plumber discovered that due to the leaking the pilot light would not stay lit. Had it not still been under warranty for replacement I would not have never purchased another Bradford White.

    10 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Feb. 17, 2021

    New 40gal Defender water heater installed May 2020 as a warranty replacement for other defective one. Warranty goes from original install and has now expired. I've had issues with water temp and had to have defective thermostat replaced ($400) and now pressure relief valve has a pretty fast constant drip and needs to be replaced. Shouldn't have these problems with 7 mth old water heater.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 9, 2021

    On September 21, 2020, Poe's Plumbing & Backflow replaced our water with Bradford White 50 gallon Eco-Defender Ultra Low NOx Serries (gas), magnesium rod with our 12 yrs Whirlpool gas. On Oct 8, 2020, my son broke out in hives and continued to broke out in hives until they replaced the water heater with aluminum rod on Dec 30, 2020. Bradford White or American Home Shield did not cover the plumber cost and we paid the full installation cost for the labor of $462. Between September 8, 2020 and December 30, 2020, I had to chase down Judy at Poe's Plumbing & Backflow, American Home Shield and Bradford White to replace a new gas 50 gallons water heater with aluminum rod.

    13 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Jan. 12, 2021

    Purchased and installed a Bradford White water heater on 12/3/2020 and found out on 1/11/2021 (had to call a plumber) that we had a bad part (T&P valve), the plumber purchased a new valve and installed it for $350. When I contacted the Bradford White warranty department I found out (like other reviews stated) they will not deal with the actual consumer who paid all original costs plus repair cost, they will only deal with the contracted plumber through the supplier (Ferguson, as an example). So I am out $350 for something that should have been covered by Bradford White, this is not right!

    30 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 8, 2021

    Failed in less than 1 year in a residential home with only 2 senior citizens using hot water. The mode RE380T6 was supposed to have a 6 year warranty. The only way they'll honor a warranty is for parts exchange only and your plumber has to deal with the paperwork at the distributor. Try calling a plumber and telling him to deal with this and see when he'll come. So let's say the parts are $50 and the plumber charges you $200 to do the install. In other words, the warranty is useless and in order to get the water heater fixed timely you have to pay the $250. I'll never buy anything from Bradford again.

    23 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Dec. 24, 2020

    My Bradford White water heater is going on 20 years. As a former plumbing associate at your local big box, I knew about and performed maintenance on my own tank. After reading many of these reviews, it appears that repairs are being made willy nilly by people who don't have the service manual and are just replacing parts randomly. BW has an excellent service manual that an informed service tech/plumber or advanced homeowner can follow along and make systematic diagnoses based on methodical testing. It sounds like that was not done in many cases. So before you threaten with a lawyer, get an informed plumber to do this testing. Some complaints appear to have been poor wiring on the part of the installer, not the company's fault. Based on my experience, I would buy another BW and I do not own stock or know the VP of sales or have any other connection other than having experience working on my own unit.

    33 people found this review helpful
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    Bradford White author review by ConsumerAffairs

    Bradford White manufactures a wide range of residential, commercial and volume water heaters. They provide energy efficient units to customers with varying needs, including wholesalers, contractors, home builders and homeowners.

    • Types: Bradford White supplies various gas, electric, hybrid heat pump, solar and tankless water heaters for commercial and residential use. Units contain various vent types, including atmospheric, power, direct power and direct vents.  Consumers looking for NAECA approved water heaters can use Bradford White’s cross-reference guide to search for a unit that meets those standards.

    • Energy efficiency ratings: Bradford White provides a rating chart online to show consumers how efficient each model is. Among other figures, the chart shows the estimated yearly cost of each model and its energy factor number provided by the Department of Energy.

    • Innovations: Bradford White has developed multiple energy saving innovations for its water heaters including intelligent control, low emissions and smart diagnostics. Consumers can check out details and features of each innovation online.

    • Accessories: Bradford White has developed two residential water heater accessories: The Heater Hauler and the residential gas water heater stand. The Heater Hauler is a vinyl-laminated nylon bag designed to keep the water heater from leaking on unwanted surfaces during removal. The residential gas water heater stand is designed for garages or anywhere else a gas water heater needs to be elevated.

    • Warranties: Consumers can go online and register their water heater to get warranty details, read documents and check on their warranty’s duration. Also included is a list of items not covered under warranty.

    by ConsumerAffairs Research Team

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Bradford White Company Information

    Company Name:
    Bradford White
    Website:
    www.bradfordwhite.com