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Reviewed Nov. 21, 2023
Our first water tank lasted 15 years, but this one needed replacing after less than 7! That's shameful for any company nowadays, especially a high-ticket item that 'should' last at least 10. We will never purchase another Bradford tank again.
Reviewed Nov. 12, 2023
Bradford/White Hydrojet hot water heater tank 30 gallons. Now just 3 years old releasing large quantities of water from pressure valve. Replaced valve AND turned down residential inlet psi to 65. No effect still releasing water daily. Tank was flushed once since being installed. Plumber says buy a new tank of quality. Pretty much says it all. Spent 850 to install hoping for 12 to 14 years worry free... l got barely three. Furthermore, you will see by reviewing the complaints that zero are answered by the company Bradford/White because they don’t care. So recommend you steer away from this manufacturer otherwise the risk appears to be fairly high.
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Reviewed Oct. 27, 2023
I had a brand new Bradford and White Boiler installed less than a year ago. It failed shortly after. The company is not paying for the expensive labor to replace it. This company obviously does not stand behind their defective products. My plumber just used them but now I am researching them and never would have chosen this company.
Reviewed Oct. 11, 2023
Our water heater failed after 3 years. Our plumber installed ten of these heaters and 7 have failed in 3 years or less. We had three reps come to investigate and we were told they would have replacements installed at no cost to us or the plumber. They honored nothing! The plumber was on the hook for the install and we were on the hook for the replacement. Poor product and liars for reps!!!
Reviewed Oct. 9, 2023
Ordered a stein celebrating Super Bowl LVII on February 15, 2023 for estimated delivery by 7/10th. On 7/17 was told delivery has been pushed out to Aug 21st. On Aug 24th was told new expected delivery date was Oct 2nd. Oct 9 was told new delivery date was Nov 14 (but the website said on potential new sales shipping is expected Oct 29). There is a "5,700 limited edition" notation on the original order and is still on the website, but the cust service rep reported 500" on backorder. I do recommend this company.
Reviewed Sept. 27, 2023
I have a new Bradford White 40 gallon gas water heater with the motor on top. I have had it for almost 2 years now and I love it. No problems. USA MADE. Great Customer service and Great warranty. I love the water jet inside that reduces sediment build up. Genius. Great Job Bradford White. I HIGHLY RECOMMEND THEM. THEY ARE THE BEST.
Reviewed Aug. 30, 2023
After old water heater finally kicked it- I miss it! 20 years!!.. Had new BW propane heater installed. Worked for a few weeks until propane bottle exchanged. 5 flashing lights of doom. I live remotely, so plumber only available every few weeks. Waited for new valve. Installed. Same thing a month later! This happened 3 times. All in all it was 6 total months with no hot water. Yes, a new regulator was also installed. Wasn’t the problem. A year later- 5 flashing lights of doom. No hot water again, and no plumber available for weeks. I loathe BW with a passion. Worst tank ever. Over 1000.00 in repairs because of BW bad product. Might just have to get a new water heater and throw BW in the garbage where it belongs.
Reviewed Aug. 19, 2023
Bradford White does not stand behind their product - Their warranty is worth nothing - The computer board went on our solar water heater that is only 3 years old - we called them about the warranty - they have no list of plumbers that honor their warranty - It took 5 representative for us to find that out - they gave us a plumber but he does not honor the warranty - They do not stock parts so "you have to find one yourself". Yup that is what we were told - We are going to go buy a water heater this evening as it is easier than working with reps that are not trained and was not able to help us - We dread what we will have to do to get reimbursed - Yes we have to pay and then they will reimburse us - when we talked to the rep they said, "Oh it has to be approved." - WELL it is still under warranty. Do not use Bradford White. They are a nightmare.
Reviewed Aug. 17, 2023
Bought houses with Bradford White tanks and they're much worse compared with other brands. Smart buyers should stay away from Bradford White tanks due to their unfriendly design for DIY maintenance, very expensive replacement parts such as Anode rods (10 times higher than normal rods), & questionable quality esp. those Honeywell Controllers Bradford used on its tanks.
Reviewed July 19, 2023
Purchased 1/31/2019, model re2h50s10-1ncwt. One year later 1/20/20 f4 error code. Will only run on electric mode, we purchased it for Hydros. Took a month for company to respond to complaint to tell us to pay a plumber to look at it to diagnose. Has happened three times so far and a complete waste of money. The company clearly does not care about the product they sell. 11/16/21 same issue occurred and again today 7/18/23. This water tank does nothing but cost more money to not work, have no hot water or only runs on electric.
Bradford White author review by ConsumerAffairs Research Team
Bradford White manufactures a wide range of residential, commercial and volume water heaters. They provide energy efficient units to customers with varying needs, including wholesalers, contractors, home builders and homeowners.
Types: Bradford White supplies various gas, electric, hybrid heat pump, solar and tankless water heaters for commercial and residential use. Units contain various vent types, including atmospheric, power, direct power and direct vents. Consumers looking for NAECA approved water heaters can use Bradford White’s cross-reference guide to search for a unit that meets those standards.
Energy efficiency ratings: Bradford White provides a rating chart online to show consumers how efficient each model is. Among other figures, the chart shows the estimated yearly cost of each model and its energy factor number provided by the Department of Energy.
Innovations: Bradford White has developed multiple energy saving innovations for its water heaters including intelligent control, low emissions and smart diagnostics. Consumers can check out details and features of each innovation online.
Accessories: Bradford White has developed two residential water heater accessories: The Heater Hauler and the residential gas water heater stand. The Heater Hauler is a vinyl-laminated nylon bag designed to keep the water heater from leaking on unwanted surfaces during removal. The residential gas water heater stand is designed for garages or anywhere else a gas water heater needs to be elevated.
Warranties: Consumers can go online and register their water heater to get warranty details, read documents and check on their warranty’s duration. Also included is a list of items not covered under warranty.
Bradford White Company Information
- Company Name:
- Bradford White
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