Bradford White Reviews

Water heater fan can be heard starting and running above in kitchen and in front room next to kitchen. Had a AO smith before and could not hear it starting in kitchen or front room. With AO Smith couldn’t hardly hear it starting when you are in the same room.

Our 75-gallon Bradford White water heater failed after 5 years and 9 months, flooding our basement with 70+ gallons of water. The 6-year warranty was for the heater itself, no labor and not the water damage of course. BUT, the warranty claim has to go through a licensed plumber, so the new plumber (who did not install the BW water heater) has to find a BW wholesaler and submit the warranty on behalf of us, the owners. BUT the only recompense will be a discount if the new plumber buys a new unit from BW. There are no BW wholesalers in our area and we had to get a new hot water heater installed immediately. Needless to say it is NOT a Bradford White product. We would not recommend that anyone ever obtain a Bradford White product.

I had a new Bradford White water heater installed back in 2020. Over the years I have work with over 7 water heater installed replacing leaking ones. With the new water heater I noticed when the setting at A, B, C was so hot that the pex pipes were too hot to touch. I tried to reduce the temperature to low. That created another problem. The heater water shut itself off. So a lot of time was spent to up the temperature to a minimum setting so the heater would stay on.

As I write this review, we are still in the process of getting our 1 year old water heater replaced at our expense. Bradford White does not pay the labor which is another $650.00 on top the $1800.00 I paid March of 2025 to install. The water has been inspected and determined that there is internal leak, that has caused the burner unit to rust. Now knowing what the issue is Bradford White is still not standing by their product and passing the cost onto the consumer, rather than standing by their product and covering the cost of a faulty product. After reading other reviews and the issues that this company seems to have with their product, I would stay far away from this brand and any other brand that may be manufactured by this company. The last water heater installed in my home was purchased from Lowe's 8 years ago, and finally went out in March of 2025. It was not Bradford White.

Hands down one of the most miserable customer service experience. Our tankless system is only 3 years old and the company has been SO unresponsive to any of the service companies we have hired to fix it. It has been over 6 months with no resolution. NEVER buy a product from this company.

The thermostat box went bad within first year, replaced under warranty, next box went bad 5 years later, not replaced under warranty, cheaper to get a new water heater, won't be buying a Bradford White.

I experienced a warranty issue with my Bradford White water heater concerning the gas control knob. Although the unit was under warranty and the replacement part should have been covered, the knob is not sold separately. As a result, the entire gas control valve assembly had to be replaced, leading to significantly higher labor costs that were not covered under the warranty. I ended up paying nearly half the cost of a new water heater just to resolve this issue.

We had a new Bradford White water heater installed less than 6 years ago. 2 weeks ago it leaked a huge amount of water into our finished basement. Called the plumber who determined the inner tank had failed. Less than 6 years old! Because it was under warranty for 6 years we received a new tank (took a week, but okay). Problem is that WE still had to pay for the install (close to $800). I really don't see why we need to pay for that seeing as it was their product that failed. I contacted them but was told that it is their policy not to pay for labor. I recommend a different manufacturer. This tank should have lasted at least 10-15 years.

I've had my heat pump water for 6 years. The flush valve is poorly designed and leaks. Customer service offered no help and the warranty only covers the part, not the labor to diagnose or install. Bad customer service and poorly designed product.

I would give zero stars if I could. Purchased a top of the line water heat from Bradford White. Two years old and the relief valve goes bad. Bradford white will only reimburse for the part- $100 and I am responsible for the other $200 in labor. The $100 part the plumber has to put in the warranty for reimbursement but I received a bill for the part- so I am not sure how that will go. Look for a company with a better warranty.