Overall Satisfaction Rating
1.19/5
  • 5 stars
    1
  • 4 stars
    0
  • 3 stars
    0
  • 2 stars
    3
  • 1 star
    30
Based on 34 ratings submitted in the last year
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Bradford White

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Last updated: Oct. 7, 2017

138 Bradford White Consumer Reviews and Complaints

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Verified Reviewer
Original review: Oct. 7, 2017

We had A B-W 50 gal. water heater installed when we built our home in 2001. It started leaking and was replaced in July 2013 by another B-W 50 gal. water heater. In Sep 2017, the replacement started leaking. A call to B-W requesting the heater be replaced under warranty was a joke. They wanted me to buy another B-W heater and when they had a chance to inspect mine they would issue a refund. So they will only warrant the heater if you buy another one from them. Why would anyone buy one of their water heaters, when they only last four years? I submitted an email to B-W and they promised to get back to me in 48 hours. It's been over a week now, I don't think it's going to happen. Their warranty and their word are worthless. I urge you to avoid their products as I will in the future.

Verified Reviewer
Original review: Sept. 29, 2017

We have a 75 Gal Bradford White hot water heater that is just at the end of its warranty (6 years)... We started experiencing very yellow - almost brown hot water. Had numerous discussions with Bradford White reps here in Canada. Their solution was a new anode rod which I had installed (not covered under warranty). When I read my warranty it clearly states they do not cover rust or coloured water!! I have also heard from a number of plumbers that the new anode rod will work only for approx 6 months to a year. I have checked other water heaters and they have longer warranties and cover yellow/brown water issues. When I replace this unit - will NOT purchase another Bradford White!

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    Verified Reviewer
    Original review: Sept. 11, 2017

    My RG240T6N 40 gallon gas water heater was installed only 3 months ago and I've been far from satisfied with it. It has a Honeywell electronic-type gas control valve. The manual says the LOW setting runs approximately 55 degrees fahrenheit. Well, not mine. Not by a long shot! When my water heater is set on the lowest setting, the hot water coming out of my faucet is appearingly scorching hot. I called Bradford's tech support and he was far from sympathetic. He told me there was nothing else I could do to adjust the gas valve and he was there to support licensed contractors and not homeowner me. He said I had to hire a licensed plumber to look at it before Bradford White would even consider doing anything for me.

    He never even asked me which model I have and said he's never had anyone complain of this issue. I then volunteered my model number and he answered extremely dismissively. He was extremely standoffish and I told him this experience is driving me to never purchase Bradford White again. He said if that was my decision, so be it. My previous Reliance water heater was still working after 18 years of perfect service. I was wrong to think a new Bradford White would serve me well. I was just as wrong to think I could get any satisfaction from calling them.

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    Verified Reviewer
    Original review: Sept. 1, 2017

    I have BW water heater installed in my house and every 4 years it always leaks, they have very poor warranty and I ended up spending double plus I have to pay for the plumber, they have very poor customer service too. I will never buy this brand of water heater again. This BW I had broke in 2009, 2013 and now it's 2017, just within 4 years time this BW leaked and it flooded all over my basement. The same exact problem that I had way back 2013. So to other customers who are planning to buy a new hot water heater I advised you guys not to buy this brand because it's just a waste of money, it's a crappy product. Thank you all for reading this review and this is an honest review from a concerned person. Thank you to all again.

    Verified Reviewer
    Original review: Aug. 23, 2017

    Less than 3 year old Bradford White's Defender water heater already leaks. Previous water heater lasted 15 years. The water heater is covered under warranty for a replacement; however different upgraded model = more money (out of my pocket) due to "Federal Regulatory changes" and the cost of labor is coming out of my pocket as well. Extremely poor customer service and products. Made in America... It's no wonder so many buy foreign these days. They should be ashamed.

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    Verified Reviewer
    Original review: Aug. 15, 2017

    Had my Bradford White 50 gallon gas water heater installed in 2013. Here we are in the middle of August, 2017 and I walk out into my garage this morning to leave for work and find my garage flooded. No, wasn't the pressure relief valve, seems the tank let loose. The temp setting was not all the way up and the tank had been flushed a minimum of four times over the past four years. I cannot believe they were made so cheap that it only last 4 years. Sad! Manufactured: Feb 14, 2013 Warranty Length: Tank 6 years Parts 6 years.

    Verified Reviewer
    Original review: Aug. 3, 2017

    I installed a Bradford White hot water heater in my sister house on December of 2009. The factory supply nipples moved inward causing the soldered couplings to leak. Of course BW is denying any water heater malfunction. Just trying to get the word out for future buyers. I have pictures also.

    Verified Reviewer Verified Buyer
    Original review: Aug. 2, 2017

    I went to a supplier today to replace a part from my Bradford White Hydrojet water heater, (gas control valve) and noticed that the new part which cost $185.00 is made of metal and that my part is made of plastic which is very important, because my part melted where the hot water flows. This is a clear indication to me that Bradford White and Honeywell are well aware that the old previous version of the hot water gas control valve, is and was a default product, and for those reasons, it should not matter if a person's warranty is out or not, because the fact of the matter is, they sold a faulty product and should be held accountable and responsible and should stand by their product.

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    Verified Reviewer
    Original review: July 14, 2017

    We have a Bradford White. Within 5 years, it started leaking and stopped working. It is still under warranty. Bradford White asked me that I would have to pay for the replacement unit and a warranty fee of $35 first before they would even process the warranty. This seems like a ploy to get me to buy a new water heater. I am willing to wait until the warranty is approved before I get someone to install a new water heater but they said that their process won't allow it. If I pay for a replacement unit and pay for labor to get it installed, and then if they don't even honor the warranty, what should I do then?

    Verified Reviewer
    Original review: June 21, 2017

    I am asking everyone that has a problem with Bradford White products to call the distributor where you purchased it from and let them know that you are unsatisfied with the product and customer service. The first water heater first leaked within three years and needed to be replaced and the second needs a new gas control valve and is just out of warranty. After many hours of complaining to Bradford White about their inferior products, they just hid behind the warranty and denied my claim. Amy told me that they gave great customer service because the first CRAPPY water heater replacement was "free". But that free water heater cost me $900 to install and the new one will be over $600 to repair. They have obviously dealt with many warranty issues and complaints before and if they actually honored their warranties "THEY WOULD BE OUT OF BUSINESS". So Sad!!!

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    Original review: June 7, 2017

    The igniter goes out every 4 months. You constantly have to go and turn it on which is a headache itself due to you have to reset the module. I had to pay for a plumber after hours to switch out parts which the manufacturer says will reimbursement. That's a big lie. You have to get their authorized plumbers that only work businesses hours. Save yourself the grief. Stay away from this water heater company.

    Verified Reviewer
    Original review: June 2, 2017

    We had the Bradford White gas 50-gallon water heater installed 3.5 years ago. The previous one lasted for almost 11 years. It started leaking over the past weekend. I contacted the plumber and they found that the problem causing the leaks was due to the faulty temperature control vault. I always have to make many adjustment on the vault in order to get the correct water temperature each time after we returned from vacations. It's either too hot or not hot enough. Gave it a slight touch and it changes the temperature unpredictably. The tank was still under the 6-year warranty but the labor warranty was over in 3 years. I contacted the company and ask them to cover the labor cost because the problem was caused by a faulty device that it was first installed. They refused to take any responsibilities and stated that the labor cost was the responsibility of the customer.

    Original review: May 20, 2017

    The internal breaker cuts power after a couple uses if there is hot water in the hot water tank and doesn't reset for days, weeks, months. Worst purchase of my life. Screws don't even work when accessing the reset and temperature dials.

    Verified Reviewer Verified Buyer
    Original review: March 18, 2017

    We installed a commercial grade expensive water heater when the restaurant was built four years ago, the heater started leaking past week. We called two different plumbers and they both are saying that the tank is rotten from inside and therefore leaking, there is no way to fix it and needs to be replaced. They are estimating the cost to be between $4500-$8500. When you buy such an expensive high quality water heater, you expect it last at least 10-15 years. I would like to request a new replacement water heater at no cost, I will pay for the labor which could be anywhere from 1000-1500 dollars. Thanks.

    Original review: March 14, 2017

    Would not buy this brand again. Since I got this BW HW heater 1.5 years ago, the temp control has been terrible. It's either way too hot or not hot enough. Move it just a scootch, and it changes unpredictably. I had the installer check it and they said nothing they can do. Very annoying. Either I have to have way too hot water, and be paying to have it way too hot, or not hot enough. Terrible quality.

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    Verified Reviewer
    Original review: March 2, 2017

    The Bradford White Gas Power Vent water heater failed without warning overnight causing extensive flooding and water damage to a finished basement. Water heater was almost 10 years old. Should be built with a safety water cut off valve that ceases water supply to water heater if incoming water rate is greater than exiting flow.

    Verified Reviewer
    Original review: March 2, 2017

    I have owned this Bradford White water heater for 3yrs at a cost of $1700. Installed. And every year since it needed repair, the (vapour sensor) at a cost of $170. Twice so far. And every year I have contacted Bradford White for warranty by emails with no results. So would I recommend one of these. Definitely Not.

    Original review: Feb. 28, 2017

    We had the Bradford White gas 40 gallon hot water heater B/Wmitw40s6fbn installed 3.5 years ago after being surprised that the prior Bradford White unit lasted over 13 years. I thought we would have the same luck, but it started leaking from the side somewhere and leaking down the unit after 3.5 years. The pilot light seemed to also be going on and off a lot. Luckily my wife, Melinda discovered it leaking and cleaned up the puddle before it went into our finished half of the basement and into my office. My 3 sons, 13, 15 and 18 as well as Mindy and I had to do without hot water for a few days as it happened during February vacation and we were going skiing. We returned on the weekend so had to take showers at the country club for a few days.

    The plumber said that Bradford White would charge $140 for the new tank for shipping and the fact that it was a newer and better model. It looked exactly the same as the other unit. Plus it cost me $300 in labor to replace it. I will keep a close eye on this one after reading all the negative reviews. It seems as though Bradford White have done a 180 since we bought the last one 17 years ago when it was with our newly purchased home. It is made in the U.S. so I can't blame it for being made in China! There is obviously a defect with this 40 gallon tank.

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    Verified Reviewer
    Original review: Feb. 22, 2017

    I purchased water heater in 2008 that failed under warranty a few years later. The company agreed to replace it under warranty free of charge with the exception of labor. This newer unit is now having issues and I paid for the repair of two thermostats because it assumed the remaining warranty of the original failed unit, and no longer has a warranty. Customer service informed me that they may have been willing to offer a discount on price of repair if I would have called them before it was completed. Not available though after the repair. It is difficult to understand how the newer unit does not also have an original warranty. Now penalized twice for one failed unit and one that is also malfunctioning after a few years. I will not purchase this brand again and will be very clear about when a warranty starts and ends when I purchase a replacement.

    Original review: Feb. 22, 2017

    I spoke to a representative Danielle on Friday Feb 17, 2017. My water heater that was a replacement of a warranty issue that was replaced in the end of 2014 and has now had the same issue as the previous one. We have had this 1 for 2 years. I spoke with the representative and she explained that the warranty for this new heater goes off the warranty start date of the old heater, even though the heater has broken 2 years later and that the issues and complaints against their heaters list goes on and on.

    I explained that I do not feel that I should be liable to replace a heater that was a replacement on a faulty 1 they provided in the first place. I asked her if there was anything she can do for me and explained I am 7 months pregnant and have a 4 year old and buying a water heater should not be forced into my budget when a defect was provided. I said "so what you are saying is you cannot do anything for me and possibly nothing for me next week since it is the weekend?" She said "that is exactly what I am saying". I asked to be connected to her supervisor and I was transferred to a Amy. I left a message and of course had to follow-up again Tuesday (today 2/22/2017) in which I was told she did not get my message, odd because it was her VM that I left it on.

    I was then told the same thing about the warranty (EXP 9/2016) and I expressed the same thing I did to Danielle. I was offered possibly replacement parts if I hired a plumber to take a look and access the findings and then on my dime I would have to pay to get the plumber to replace the parts. Plumbers are not cheap so I told her I would access the cost of that "offer" and probably go with a new heater. Two heaters in 4 years and to put more money on one that may not even last 1 more. I am very disheartened that the company would not make right on this issue. I try my best to buy American made products and support companies like this one but to be let down and bullied into buying a new heater when the ones they provided were faulty.

    During my call I heard the word "unique" situation. Well if you look at reviews, problems with their heaters are not uncommon. Also their reliability on doing the right thing is anything but reliable. I would hate for another consumer to purchase a heater from this company and have to go through a issue like this one. Please take a look at the other reviews for their heaters, your finding will be the same and you will be glad you took the extra time to avoid the aggravation in the future.

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    Verified Reviewer
    Original review: Feb. 18, 2017

    Our BW 40 Gal. natural gas water heater has taken care of our family of 7 for 12 years so far. I have not had to do any repairs or call a tech in that time. So I have been very happy with it so far. The reason for the review was because I was surprised at all the negative reviews and wanted to share that I have had a totally opposite experience. Has the company changed? Why all the negative reviews? Hot water heaters are not that complicated. Yes my pilot light has gone out a few times in the last 12 years, but I don't think it is anything to complain about. It sounds like a lot of the complaints are dealing with the company. I have had no experience in that area, because I have had no need to contact them.

    Verified Reviewer
    Original review: Feb. 13, 2017

    Bradford White Hot Water Heater Model Number M440T6FBN, Serial Number JM17492394 with Honeywell Smart Valve, Installed March, 2013. Bradford White, its executives, its procurement decision makers chose to change to the Honeywell Smart gas control valve (from White Rodgers gas control valve) a technology flawed part which fails shortly after tank installation systemic problem affection 1000s 10,000s owners of Bradford White gas hot water heaters. Bradford White has trained and instructed employees to keep silent to owner inquiries seeking explanation of equipment problem relating to lack of hot water in gas hot water heater which includes warranty representatives, technical support, regional sales offices, local plumbing vendors.

    By the company's representatives and its regional sales office, preferred vendor plumbers silence, owners are at the mercy of plumbers who take advantage of a known technology parts problem over charging owners who are not able to operate their household without hot water. There is not one action on the part of the company and its representatives supporting the customer/owner of a company known flawed part affecting the hot water heater's performance. The like part to like part replacement solution where by the part must be presented to the distribution center first, in order to obtain a replacement part and then charge the owner for travel time, is not an acceptable process or fix. It puts extra money into the hands of the license plumbing company for what is a delivery driver work and the part will fail again.

    The company, regional sales office and Hawthorne Plumbing need to look closely at the favorable statements made on their respective website for accuracy. Hawthorne Plumbing neither provides nor posts any written explanation of their Tier charge structure. It can and likely is applied discriminatory. It cannot or will not be explained by their employees when asked.

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    Verified Reviewer
    Original review: Feb. 9, 2017

    50-gallon hot water heater was 55 months old and suddenly started leaking. Warranty was for 72 months BUT did not cover labor or any ancillary costs for delivering a new boiler, paperwork, etc. Total cost to replace my "warranty covered" unit... SEVEN HUNDRED DOLLARS.

    Verified Reviewer
    Original review: Feb. 1, 2017

    I'm a contractor and have found Bradford White water heaters failing at an alarming rate over the past six months (believe to have had four with the fifth coming today). Most of my problems seem to be with the Honeywell control either leaking or not working right (overheating). I have one customer that I replaced Honeywell control because it was overheating, 2 months having same problem and now out of warranty. Today's customer has a water heater that I installed 1/19/16 and has a leak. Bradford White is no longer my water heater of choice.

    Verified Reviewer
    Original review: Jan. 30, 2017

    Had 2 - 40 gals twin water heaters in attic on 2 story house. Both eventually started leaking from the thermostats. Took both of the thermostats out of tanks and found that the plastic covering both probes had split and it is where the water came back thru the thermostat housing and leaked thru my ceiling down to the first floor. Obviously a defective water heater assembly and thermostat from Honeywell.

    Verified Reviewer
    Original review: Jan. 25, 2017

    40 gal MI403S6FBN - All 40 gallons emptied into our finished basement. Considering that the water heater is 4 years old, this should never have happened. Will never buy Bradford White again. And will make sure to advise friends and family of the same.

    Verified Reviewer
    Original review: Jan. 23, 2017

    New water heater installed March 21, 2016 pilot light will not ignite. This has happened several times and won't be a year old for two more months. Davis & Davis Plumbing Company, Louisville, Kentucky has been great. This is the first time we have had problems with what is a new hot water heater. Never will I purchase another one from this manufacturer.

    Verified Reviewer
    Original review: Jan. 23, 2017

    Poor instruction manual -- My plumber installed a Bradford URG230T6N water heater. I asked him for the instruction manual. He said the instructions were a decal on the water heater. Two later, no hot water because the burners shut off. So I looked for instructions to relight the heater. They were on the heater as the plumber said but because the heater is fastened to the wall by two big bands, the bands covered up the instructions I needed to relight the heater.

    So after spending time on the internet, I found instructions on the Bradford site. But it was hard to determine which applied. Downloaded an instruction pamphlet for my heater only to find that the instructions I needed had been revised. Worse yet the revised instructions for relighting the heater were miniaturized so that they were unreadable. So I scanned them and enlarged the image so that I could read them. BUT the instructions were inaccurate. Although the picture of the thermostat was correct, the instructions were not. First, they said to turn the knob off the thermostat by turning the knob to the right. There is no knob on the right, it is on the left. Moreover, the instructions were incomplete. Nothing happened.

    What they didn't tell you is that you must turn the knob to clockwise to a temperature, then push the knob and at the same time, push the igniter button. Never explained is that when you are turning the knob to "off" or to a different temperature, you DO NOT press the knob. Moreover, the knob is hard to turn without pressing it. Best to use a penny or dime in the slot on the knob. Bradford White should provide an accurate writ instruction pamphlet with the heater and not rely on the instructions pasted on the heater, and make them coherent. But most of all build a heater that doesn't just stop heating.

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    Verified Reviewer
    Original review: Jan. 4, 2017

    Have only had this gas Bradford White gas water heater since March 1, 2016, and it is already out. No hot water for 2 days now with a household of 6 people. Lee Company who installed it is trying to work me in today to check to see what is wrong & if it is under warranty.

    Original review: Dec. 17, 2016

    I purchased 2 of their small 6 gallon electric hot water heaters to replace the same size Rheem units in my office. I decided to spend the extra cash on the Bradford White instead of a direct replacement from Rheem, thinking I'd rather buy a quality unit now and not have to worry about it for another 10 years. Only one of my Rheem units failed after the 8 years, but I figured the other was sure to go soon so I replaced both. What a mistake it was to go with the BW units. After 3 weeks the element on one unit blew out, I called for service. They told me I would have to pay their tech to come out and diagnose and if it was deemed a defect, they would cover the repair.

    Knowing this would end up being a useless expense because they could always find a million reasons to say it wasn't them, I replaced the element with an aftermarket - unit worked good for a while until now the thermostat crapped out. (It was working fine after element replacement and did not cause it, I cycled the temp adjustment to make sure it turned on and off properly and checked with a multi-meter.) I replaced that with an aftermarket too. So I basically bought an overpriced tin can because the electronics are trash. Thinking maybe one unit was just a rotten apple or something went wrong on install, I figured all is well now that I replaced the parts. A month later, the element on the second tank went in the same fashion. Ok now Bradford, either man up and stop patting yourself on the back with your BS quality awards or change your name to Bradford and Wong, because these have to be manufactured in China or something.

    Two separate tanks, on two separate water lines with the same exact problem??? Highly doubtful that this is MY problem. Well it is my problem, but definitely not my doing - well maybe it's even my doing for buying a BW in the first place. However I called customer service again for the second unit and got the same speech about paying their tech... It just wasn't worth it to get suckered in again by this company for a repair tech to "diagnose" (aka Yep it's broken - here's your bill) and replace a part they would probably weasel their way out of paying for anyway. I ordered the part online myself for $15 because I already know what the problem is.

    The problem is BW making garbage products... I replaced two Rheem units that lasted 8 yrs under the exact same conditions, both Bradford and Wongs died within a month or two of installation. Thankfully I'm handy enough to diagnose and fix these problems myself. Now I know what you're thinking, you're not a plumber and probably installed them wrong. This is a direct replacement of a unit - it's 2 pipes and 3 color coded wires, not much room for error there. My "Diagnosis" - Bradford and Wong makes a garbage product, your bill is in the mail.

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    Bradford White expert review by ConsumerAffairs

    Bradford White manufactures a wide range of residential, commercial and volume water heaters. They provide energy efficient units to customers with varying needs, including wholesalers, contractors, home builders and homeowners.

    • Types: Bradford White supplies various gas, electric, hybrid heat pump, solar and tankless water heaters for commercial and residential use. Units contain various vent types, including atmospheric, power, direct power and direct vents.  Consumers looking for NAECA approved water heaters can use Bradford White’s cross-reference guide to search for a unit that meets those standards.
    • Energy efficiency ratings: Bradford White provides a rating chart online to show consumers how efficient each model is. Among other figures, the chart shows the estimated yearly cost of each model and its energy factor number provided by the Department of Energy.
    • Innovations: Bradford White has developed multiple energy saving innovations for its water heaters including intelligent control, low emissions and smart diagnostics. Consumers can check out details and features of each innovation online.
    • Accessories: Bradford White has developed two residential water heater accessories: The Heater Hauler and the residential gas water heater stand. The Heater Hauler is a vinyl-laminated nylon bag designed to keep the water heater from leaking on unwanted surfaces during removal. The residential gas water heater stand is designed for garages or anywhere else a gas water heater needs to be elevated.
    • Warranties: Consumers can go online and register their water heater to get warranty details, read documents and check on their warranty’s duration. Also included is a list of items not covered under warranty.
    • Best for: Wholesalers, contractors, builders and consumers needing a residential hot water heater.
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    Bradford White Company Information

    Company Name:
    Bradford White
    Website:
    www.bradfordwhite.com