Bradford White Reviews

I had a BW water heater installed 4 years ago; it came with a 6Y warranty. This heater stopped working 2 months ago and the replacement heater was provided at no charge under the warranty program. However, it cost me $1200 in labor and parts charges when the new heater was installed, When I spoke with BW about this cost that I had to incur because of their failed product they basically said "that's not our problem". Other manufacturers I have dealt with will help pay for the installation charges. I would not recommend BW products.

I strongly advise against purchasing a Bradford White water heater. My unit "crapped out" after only 5 years, and the experience with their warranty department has been a nightmare. Despite the unit being under warranty, the company refused to provide a replacement. Instead, they forced me into a "trial and error" process, making me wait up to two weeks for individual parts to arrive just to "see" if they fixed the problem.

02/2024 My pro plumber installed a Bradford White hot water heater, $1700. 02/17/2025 my new Bradford White hot water heater quit working and was leaking from the bottom. Although replaced under warranty, I had to pay $200 for reinstallation. 11/18/2025, once again, my Bradford White water heater quit working, same issue leaking from the bottom. Replaced under warranty, another $300 reinstallation fee from my plumber. 12/12/2025 called Bradford White requesting to refund my installation fees of $500. They first accused the issues as faulty installation, until I mentioned their ongoing problems of leaking from the bottom and she changed her tune. She informed me that my plumber is the one to submit for reinstallation cost and have them to move forward with reimbursement from Ferguson distributors.

I had a water heater installed and was very satisfied with the two gentlemen that came. Friendly answered any questions, cleaned the area and carried away old water heater and Installed the new one and went through the process of explaining warranty and so on. Excellent work. Thank you.

We had their authorized installer replace an old one that served reliably for 21 years with a new one. The old one did not have any rust or leaks but the pilot just kept going off probably due to age. Didn’t want to fix as it already lasted 20 plus years. Twice the length of the warranty on it. Great quality

Stay away from Bradford White water heaters. Just bought a new house and it lasted 3 months. The plumber came out and installed a new one and and the burner would not light up to heat the water, had to go back and get another one, plumber says stay away from this brand. It is nothing but problems. Rick **

Do not recommend buying Bradford White at all, getting parts is a challenge (only through wholesalers), and it makes the parts extremely expensive and hard to reach. Warranty does not cover labor, but certified labor will overcharge to work with Bradford White products because they know warranty claim will be a challenge so they’ll charge for those working hours too. On top of that, failure rate of Bradford White products is significant, so you’ll end up needing replacements at least once during warranty window, and more times after. Also cost of Brand new products is significantly higher than other commercial brands that offer same performance and better reliability

This brand came highly recommended, but it definitely disappointed in all aspects. Had my water heater replaced in July of 2025 and it was leaking water by November 2025. I called their customer service department and all they could do is read off to me the manufacture date and warranty. Considering I just paid to get this installed, now I have to pay someone to swap out their faulty unit and replace it - how is that my fault or any consumer's fault that your product is faulty. Their customer service people have an attitude about them as well, not very consumer friendly or even wanting to really help to fix this.

We had a plumbing company install a Bradford White Water Heater in 2021. In 2024, the water heater kept going on and off which we had to have the plumbing company come back out and figure out what’s going on. At that time, the issue we thought was fixed. In 2025 the gas control valve broke and we needed to have a replacement installed. The part was under warranty, however when calling Bradford White to get the part, they told us they would not send it to us.

Horrible experience, flat out. I can tell by the nauseating number of one star reviews, that this company is probably not going to change their ways. I ended up having a water heater go out when I was returning from a business trip. My house is three years old, and so is the water heater. I spent a day trying to diagnose the issue was, and tried calling their customer service. The woman I spoke to was very rude, and told me that they would not speak to a customer, and that I needed to be a certified plumber. This was, mind you, a request from my plumber, as they know that this brand has issues. They if I would diagnose prior to them making a trip. First off, I'm not a novice at plumbing, and I was able to fully diagnose that the issue was not the thermopile, which the error code was either suggesting that, or a bad gas valve.