Bradford White

This water heater was installed in my new home in October 2019. I've called a plumber 3 times since then due to the unit leaking. I've had the T&P valve replaced, which didn't help. I had to have the water heater replaced in May 2021. The warranty is useless. The water heater in my previous home lasted 20+ years. I'll never purchase another product from this company.

Had a Bradford-white water heater installed on March 9th of 2020. On March 17th, we were closed for covid shutdowns. This water heater never operated correctly and the company is not standing behind it. I would never purchase from this company again!!!

This water heater lasted a lot longer than most I have read about 7 years but it cracked and cannot be repaired. We have never had to replace a water heater in such a short time. Not a good brand. Will buy a different.

Had to replace a Bradford White water heater in 4 year old house - replaced with a Bradford white. Now 3 yrs later motor has died. Paid $363 to have plumber out to replace parts not covered by warranty. He has to source new motor which we hope is covered by warranty - then another plumber visit cost! Have owned 7 or 8 homes in past - have never had these issues with any other water heater - not reliable and very expensive to replace and install.

New water heater installed in September 2019 and was leaking water just 18 months later. A licensed plumber discovered that due to the leaking the pilot light would not stay lit. Had it not still been under warranty for replacement I would not have never purchased another Bradford White.

New 40gal Defender water heater installed May 2020 as a warranty replacement for other defective one. Warranty goes from original install and has now expired. I've had issues with water temp and had to have defective thermostat replaced ($400) and now pressure relief valve has a pretty fast constant drip and needs to be replaced. Shouldn't have these problems with 7 mth old water heater.

On September 21, 2020, Poe's Plumbing & Backflow replaced our water with Bradford White 50 gallon Eco-Defender Ultra Low NOx Serries (gas), magnesium rod with our 12 yrs Whirlpool gas. On Oct 8, 2020, my son broke out in hives and continued to broke out in hives until they replaced the water heater with aluminum rod on Dec 30, 2020. Bradford White or American Home Shield did not cover the plumber cost and we paid the full installation cost for the labor of $462. Between September 8, 2020 and December 30, 2020, I had to chase down Judy at Poe's Plumbing & Backflow, American Home Shield and Bradford White to replace a new gas 50 gallons water heater with aluminum rod.

Purchased and installed a Bradford White water heater on 12/3/2020 and found out on 1/11/2021 (had to call a plumber) that we had a bad part (T&P valve), the plumber purchased a new valve and installed it for $350. When I contacted the Bradford White warranty department I found out (like other reviews stated) they will not deal with the actual consumer who paid all original costs plus repair cost, they will only deal with the contracted plumber through the supplier (Ferguson, as an example). So I am out $350 for something that should have been covered by Bradford White, this is not right!

Failed in less than 1 year in a residential home with only 2 senior citizens using hot water. The mode RE380T6 was supposed to have a 6 year warranty. The only way they'll honor a warranty is for parts exchange only and your plumber has to deal with the paperwork at the distributor. Try calling a plumber and telling him to deal with this and see when he'll come. So let's say the parts are $50 and the plumber charges you $200 to do the install. In other words, the warranty is useless and in order to get the water heater fixed timely you have to pay the $250. I'll never buy anything from Bradford again.

My Bradford White water heater is going on 20 years. As a former plumbing associate at your local big box, I knew about and performed maintenance on my own tank. After reading many of these reviews, it appears that repairs are being made willy nilly by people who don't have the service manual and are just replacing parts randomly. BW has an excellent service manual that an informed service tech/plumber or advanced homeowner can follow along and make systematic diagnoses based on methodical testing. It sounds like that was not done in many cases. So before you threaten with a lawyer, get an informed plumber to do this testing. Some complaints appear to have been poor wiring on the part of the installer, not the company's fault. Based on my experience, I would buy another BW and I do not own stock or know the VP of sales or have any other connection other than having experience working on my own unit.