Bradford White Reviews

Gas water heater broke after 7 months. Told it was under warranty. Cold weather out. So instead of shipping the part second day or overnight, they took TWO WEEKS to get me the part. Who does that? Not even a year with the product and they do that? Unbelievable. Terrible company. Would never buy anything from them again.

My two-year-old Bradford White water heater started randomly turning itself off. I would relight it and a week, two weeks, sometimes four days later it would just turn off by itself. I called the plumber who contacted Bradford White and they agreed to pay for new parts but not the labor. So since Bradford White was not willing to pay for labor, it cost me $1000 to replace Bradford White’s faulty parts. This company is clearly not customer-friendly. Do not buy!!!

9/2020 replace 12-yr old elec 80 gal Rheem w/50 gal elec Bradford-White (B-W). B-W always ran out hot water; 3 people; leaking tank 2/2022 replaced; now replacement dead 8/2024. Done w/ Bradford-White.

I purchased a Bradford White water heater in May 2022 for a four-unit building, and it failed last month. According to Bradford White’s protocol, I had my plumber contact their customer service multiple times, but there was no response. I also reached out myself twice and submitted an online request, all without any follow-up. With tenants in four units left without hot water, I had no choice but to purchase and install a replacement unit from Home Depot. When I attempted to return the defective unit to the Bradford White retailer, they refused to honor the warranty. It seems Bradford White’s warranty service is designed to be so cumbersome that customers are forced to abandon the process and buy a new unit instead. This experience has led me to question the quality of their products and their commitment to customer support.

Brad was amazing! He went out of his way to do an exceptional job!! He was professional and friendly and explained everything that was done. I would highly recommend him for any service you are providing.

I do not recommend a Bradford White hot water heater. I bought a brand new heater (M250S6DS-1NCPP-458) in Sept 2020, at a cost of $1200. It was installed by a professional reputable plumber. In May 2021, it started pumping out boiling hot water. It cost me $500 for repair. Two elements and two thermostats were replaced. Bradford White & the plumber said it was installed wrong by the plumber who installed it and would not honour the repair. What a joke. Now June 2024, and it is pumping out boiling hot water again. Tell me Bradford White who is responsible now. It is well looked after and our water is very clean where I live. How much will this cost me this time. Bradford White DOES NOT stand behind their product. They don't even deserve a one rating.

We purchased our home in 2017 and it was a newly completed build. Yesterday our home alarm alerted us to water in the basement mechanical room. Upon inspection we found that our Bradford White water heater was leaking water out of the bottom all over. This led me to confirm if the water heater had a warranty or not. Turns out the 6year warranty was up in September 2023. If you are looking for a water heater that will make it just beyond warranty at best and then fail it would appear this is the brand... I am sure it is just a coincidence however and ours is the only one. My recommendation is that you think twice prior to purchasing this brand of water heater.

If I could give a lesser rating I would. This Bradford White gas water heater has been a disaster. Granted the plumbing company has been great but EVERYTHING on this water heater has been replaced three times. The last time they said it was the valves in my showers causing the problem NOT SO, the relief valve is BLOWING AGAIN. I have no idea what this is costing me, every time they come out they drain the water heater to replace a part, then it continues to blow hot water out the relief valve which costs me gas and water. VERY DISAPPOINTED and once again, because the unit if off, I'm going to the neighbors for a shower.

Our water heater had a small drip of water about a week ago. Last night it was pouring out water everywhere out of the bottom. Turns out it was a 6 year warranty that expired in August 2023. I have builder grade hot water heaters in my rental properties that have lasted 24+ years. I expect a $2,500 water heater to last longer than 6 years! Never buying Bradford White again!

Do NOT buy a Bradford White water heater. Here's my story: We built a house in 2018 and the builder put in a Bradford White water heater. By 2023, we dealt with 6 months of discolored, rusty water. They said we needed to replace the anode. We did that. We installed an electric one. Supposedly the best anode rod you could get to protect your heater. We STILL had discolored water but didn't have any further recourse. Then the heater started leaking from the bottom in Feb 2023. It was within warranty, so Bradford White covered the replacement. We had it replaced by a reputable plumbing service. We put the electric anode in to protect the new heater.