Bradford White Reviews

9/2020 replace 12-yr old elec 80 gal Rheem w/50 gal elec Bradford-White (B-W). B-W always ran out hot water; 3 people; leaking tank 2/2022 replaced; now replacement dead 8/2024. Done w/ Bradford-White.

I purchased a Bradford White water heater in May 2022 for a four-unit building, and it failed last month. According to Bradford White’s protocol, I had my plumber contact their customer service multiple times, but there was no response. I also reached out myself twice and submitted an online request, all without any follow-up. With tenants in four units left without hot water, I had no choice but to purchase and install a replacement unit from Home Depot. When I attempted to return the defective unit to the Bradford White retailer, they refused to honor the warranty. It seems Bradford White’s warranty service is designed to be so cumbersome that customers are forced to abandon the process and buy a new unit instead. This experience has led me to question the quality of their products and their commitment to customer support.

Brad was amazing! He went out of his way to do an exceptional job!! He was professional and friendly and explained everything that was done. I would highly recommend him for any service you are providing.

I do not recommend a Bradford White hot water heater. I bought a brand new heater (M250S6DS-1NCPP-458) in Sept 2020, at a cost of $1200. It was installed by a professional reputable plumber. In May 2021, it started pumping out boiling hot water. It cost me $500 for repair. Two elements and two thermostats were replaced. Bradford White & the plumber said it was installed wrong by the plumber who installed it and would not honour the repair. What a joke. Now June 2024, and it is pumping out boiling hot water again. Tell me Bradford White who is responsible now. It is well looked after and our water is very clean where I live. How much will this cost me this time. Bradford White DOES NOT stand behind their product. They don't even deserve a one rating.

We purchased our home in 2017 and it was a newly completed build. Yesterday our home alarm alerted us to water in the basement mechanical room. Upon inspection we found that our Bradford White water heater was leaking water out of the bottom all over. This led me to confirm if the water heater had a warranty or not. Turns out the 6year warranty was up in September 2023. If you are looking for a water heater that will make it just beyond warranty at best and then fail it would appear this is the brand... I am sure it is just a coincidence however and ours is the only one. My recommendation is that you think twice prior to purchasing this brand of water heater.

If I could give a lesser rating I would. This Bradford White gas water heater has been a disaster. Granted the plumbing company has been great but EVERYTHING on this water heater has been replaced three times. The last time they said it was the valves in my showers causing the problem NOT SO, the relief valve is BLOWING AGAIN. I have no idea what this is costing me, every time they come out they drain the water heater to replace a part, then it continues to blow hot water out the relief valve which costs me gas and water. VERY DISAPPOINTED and once again, because the unit if off, I'm going to the neighbors for a shower.

Our water heater had a small drip of water about a week ago. Last night it was pouring out water everywhere out of the bottom. Turns out it was a 6 year warranty that expired in August 2023. I have builder grade hot water heaters in my rental properties that have lasted 24+ years. I expect a $2,500 water heater to last longer than 6 years! Never buying Bradford White again!

Do NOT buy a Bradford White water heater. Here's my story: We built a house in 2018 and the builder put in a Bradford White water heater. By 2023, we dealt with 6 months of discolored, rusty water. They said we needed to replace the anode. We did that. We installed an electric one. Supposedly the best anode rod you could get to protect your heater. We STILL had discolored water but didn't have any further recourse. Then the heater started leaking from the bottom in Feb 2023. It was within warranty, so Bradford White covered the replacement. We had it replaced by a reputable plumbing service. We put the electric anode in to protect the new heater.

They advertise their water heaters last 15 to 20 years and they warranty them for 6 years. Mine lasted 6 years and 1 month and water leaking all over floor. This is the second Bradford White (and last) water heater I will buy. The first one lasted 5 years and 4 months. Neighbor bought one at Home Depot and still working after 15 years. Bradford White gas water heaters are junk. You would think for $2000 they would last longer than 5 or 6 years.

I bought a 50 gal Bradford White water tank approximately 6 yrs Ago. The warranty expires at the end of this year. Their website states the product lasts 10-15 yrs and this one lasted less than half. The warranty covers the tank but I still need to pay $1250 for a plumbing company to remove and replace it. That is the cost of a new tank. I will not replace this tank with another Bradford White. This product is garbage and lasted half the years they promoted. DO NOT BUY!

Our first water tank lasted 15 years, but this one needed replacing after less than 7! That's shameful for any company nowadays, especially a high-ticket item that 'should' last at least 10. We will never purchase another Bradford tank again.

Bradford/White Hydrojet hot water heater tank 30 gallons. Now just 3 years old releasing large quantities of water from pressure valve. Replaced valve AND turned down residential inlet psi to 65. No effect still releasing water daily. Tank was flushed once since being installed. Plumber says buy a new tank of quality. Pretty much says it all. Spent 850 to install hoping for 12 to 14 years worry free... l got barely three. Furthermore, you will see by reviewing the complaints that zero are answered by the company Bradford/White because they don’t care. So recommend you steer away from this manufacturer otherwise the risk appears to be fairly high.

I had a brand new Bradford and White Boiler installed less than a year ago. It failed shortly after. The company is not paying for the expensive labor to replace it. This company obviously does not stand behind their defective products. My plumber just used them but now I am researching them and never would have chosen this company.

Our water heater failed after 3 years. Our plumber installed ten of these heaters and 7 have failed in 3 years or less. We had three reps come to investigate and we were told they would have replacements installed at no cost to us or the plumber. They honored nothing! The plumber was on the hook for the install and we were on the hook for the replacement. Poor product and liars for reps!!!

Ordered a stein celebrating Super Bowl LVII on February 15, 2023 for estimated delivery by 7/10th. On 7/17 was told delivery has been pushed out to Aug 21st. On Aug 24th was told new expected delivery date was Oct 2nd. Oct 9 was told new delivery date was Nov 14 (but the website said on potential new sales shipping is expected Oct 29). There is a "5,700 limited edition" notation on the original order and is still on the website, but the cust service rep reported 500" on backorder. I do recommend this company.

I have a new Bradford White 40 gallon gas water heater with the motor on top. I have had it for almost 2 years now and I love it. No problems. USA MADE. Great Customer service and Great warranty. I love the water jet inside that reduces sediment build up. Genius. Great Job Bradford White. I HIGHLY RECOMMEND THEM. THEY ARE THE BEST.

After old water heater finally kicked it- I miss it! 20 years!!.. Had new BW propane heater installed. Worked for a few weeks until propane bottle exchanged. 5 flashing lights of doom. I live remotely, so plumber only available every few weeks. Waited for new valve. Installed. Same thing a month later! This happened 3 times. All in all it was 6 total months with no hot water. Yes, a new regulator was also installed. Wasn’t the problem. A year later- 5 flashing lights of doom. No hot water again, and no plumber available for weeks. I loathe BW with a passion. Worst tank ever. Over 1000.00 in repairs because of BW bad product. Might just have to get a new water heater and throw BW in the garbage where it belongs.

Bradford White does not stand behind their product - Their warranty is worth nothing - The computer board went on our solar water heater that is only 3 years old - we called them about the warranty - they have no list of plumbers that honor their warranty - It took 5 representative for us to find that out - they gave us a plumber but he does not honor the warranty - They do not stock parts so "you have to find one yourself". Yup that is what we were told - We are going to go buy a water heater this evening as it is easier than working with reps that are not trained and was not able to help us - We dread what we will have to do to get reimbursed - Yes we have to pay and then they will reimburse us - when we talked to the rep they said, "Oh it has to be approved." - WELL it is still under warranty. Do not use Bradford White. They are a nightmare.

Bought houses with Bradford White tanks and they're much worse compared with other brands. Smart buyers should stay away from Bradford White tanks due to their unfriendly design for DIY maintenance, very expensive replacement parts such as Anode rods (10 times higher than normal rods), & questionable quality esp. those Honeywell Controllers Bradford used on its tanks.

Purchased 1/31/2019, model re2h50s10-1ncwt. One year later 1/20/20 f4 error code. Will only run on electric mode, we purchased it for Hydros. Took a month for company to respond to complaint to tell us to pay a plumber to look at it to diagnose. Has happened three times so far and a complete waste of money. The company clearly does not care about the product they sell. 11/16/21 same issue occurred and again today 7/18/23. This water tank does nothing but cost more money to not work, have no hot water or only runs on electric.

I had a General Electric heat pump water heater. Bradford White took over the warrantee service for this water heater. Consequently, when mine went bad - it was replaced by a Bradford White heat pump water heater. The General Electric heat pump water heater had no trouble keeping water hot even when we had company (for 6 People). The replacement Bradford White heat pump water heater will not generate enough hot water for 2 people - actually not even enough for one long hot shower. I have talked with two different support people at Bradford White - one said she would call back within 1/2 hr - 2days later I have still not received the call. I called again and was told there is nothing they can do. - The Bradford White will not function as well as the General Electric did. So now to have hot water on demand - I have to set my water heater to electric mode - so the money spent on the heat pump is a total waste.

I've had 3 water heater malfunctions in the last 4 years. The first one, the water heating element melted, which they acknowledged was an issue, dumping 40 gallons of water into my bedroom. The 2nd one had the tank leak, and the latest one, 5 month old water heater, just failed at the heating element again. Their customer service told me that I will need to file this through my home owner insurance and they will talk to their legal department. This is complete ** and lack of responsibility on Bradford White. Because my deductible is higher than the repairs, this will come out of my pocket, again! This is a shady company that does not stand by their products.

I bought a Bradford White hydrogen fifty gallon electronic tank in 2019. Only three and a half years old and it stopped producing hot water. I've had three different plumbers look at the issue and tell me that it is a bad water heater. Tech support is saying it is not. They will not warranty my hot water heater. My warranty expires in 2025. They will not warranty my hot water heater. Stay away from this company entirely.

In 2019 our old hot water heater decided to break on us. We really liked the 80 gallon that the previous owners had installed so we wanted to keep the same size. Our HVAC company told us the only h/w heater they carried was a Bradford White AeroTherm hybrid model. It was installed a week before Thanksgiving. 5 days later, the electrical board broke, control panel just had a bunch of numbers indicating an error. Turns out, the board was fried, a day before Thanksgiving. Called our HVAC company and due to the holiday, they weren't able to order a new electrical board so we were without hot water for over a week. We should have heeded the warning. Three years later, the electrical board again is fried. Now it's going to take 2 to 4 weeks to get the board in. So with two little kids, we are left with no hot water for up to a month. Do yourselves a favor, and go with another h/w heater. Bradford White has seriously gone downhill in quality.

November 2022, did not have any 100 gallon commercial hot water heaters in town so we ordered one out of state cost $470 to ship, gets here on Friday, installed it, next day water leaking from the bottom, warranty and customer service staff, WHAT A JOKE! Many hours later Ferguson (great company!) just got one in stock, but it's Saturday and had to use a company to deliver it, $400! Plus the plumber charged me twice for install. So we had to pay two installs to the plumber and a total of $870 for shipping plus $6k for the hot water heater, did Bradford White help with anything, maybe credit or discount for a future hot water heater, what do you think? GROUNDHOG DAY!

Purchased 50 gallon Bradford White electric hydrojet water heater in 2014 and it totally was a fail. It had water pouring out of bottom. Now will have to spend another 1000 for junk when warranty was only 6 yrs.

Moved into our brand new house with a Bradford White water heater in October 2021. Fast forward to December 2022 and we are having issues with our water heater. Keeps kicking the breaker in the water heater and having to reset it. Call their customer service warranty department and they will only pay for parts but no labor since it’s over a year old. Customer service lady gets an attitude because obviously they don’t care. Won’t let me speak to a supervisor and ends up just hanging up. Will never recommend this product or ever buy one.

I have two Bradford/White 40gal gas Powervent tanks at my residence that were initially installed by the builder in 2005. Since then I have had to replace each tank every 2-3 years due to leaking water. After recent failure of tank(s) and denial by Bradford/White to honor warranty, I asked for help from the City of Batavia, IL water department. Bradford /White customer service/lab began to blame tank failures on the water provided by the City of Batavia and lac of maintenance by me, the homeowner for their faulty tank design. I can tell you I regularly drained a bucket of water monthly from each tank spicket and annually drained/flushed each tank as well.

Ryan Homes development- Water Heater is 2-1/2 years old and have had to replace 2 elements and 2 thermostats. Company will not back-up their 6 years warranty on product. Other people in development having been having same type issues. Stay away.

Had a plumber install a new Bradford HWH to replace an older Reem HWH that was not leaking and running fine. Just did not want to deal with having to rush when the old one might break or start leaking. Installed Feb 2020 and here it is November 2022 and the Bradford White started leaking all over my basement. Called the original plumber and was told it was under warranty and the tank would be replace by Bradford White, but I have to pay the 500 dollars for installation and wait 5 days till he can get here. Must be to keep plumbers in business. Next time I will buy from the big box store and install myself. Not a happy customer.