BISSELL Reviews

Total garbage, has 4 or 5 parts that need extensive cleaning after each use, it takes longer to clean the item than it does to clean the floor, way longer. It doesn't clean hard floors. It just smudges dirt around, and, worst of all, the things absolutely stinks, it spreads a foul smell wherever it goes regardless of how much time you spend cleaning the item. I am trying to get a refund for selling me an item that doesn't do any of the things it claims to do. Do not buy Bissell under any circumstances.

No suction on SpotClean Pro after only a couple uses. No puncture in hose and won’t disconnect. Recommend I buy a new one because they have none in stock. Terrible customer service and options. Would not buy again.

When we bought our new home, we also decided to get a new vacuum—specifically the BISSELL PowerForce Helix Turbo Rewind Pet, an upright vacuum designed to handle pet hair with an automatic cord rewind, extra-wide cleaning path, and a sleek black and green design. We picked this model based on fond memories of Bissell’s past stellar performance, thinking it was a reliable choice that outshined everything else on the market. However, our experience has been quite disappointing.

This is hands down the worse item I have purchased. It cost $350 and has not gone more than 6 mos without issue. I even returned it to manufacturer and it just broke 2 weeks after getting it back. The warranty is a joke. I think they know unit is a piece of trash. It has stopped working.

I purchased a Bissell PowerClean FurFinder cordless sitck vacuum. We picked this machine specifically to clean up the cat hair from the carpet at our retail shop. What a disappointment! After the initial charging of the battery, I gave the PowerClean it's maiden voyage round my retail shop. This vacuum pulls the cat hair from the carpet, but it doesn't suck the hair up--it leaves the hair in a line (in the the shape of the brush head) on the carpet. It doesn't matter if you linger the vacuum over the line of hair for several seconds or if you run the vacuum over the line of hair multiple times.... it just moves the line of hair around, never sucking it up.

My brand new Bissell pet pro crosswave that cost $250 caught on fire and I've spent over a month almost 2 months now dealing with this employee Carla who refuses to honor the warranty and do anything. I'm disabled and I've already been to the ER because of having to clean up s*** by hand because of him physical problems now and my carpet is being ruined and I rent and I'm on section 8 which could make me lose housing. I am so furious. I've spent so much money on Bissell products and I've had all of them break in a very short period of time and the only reason I haven't dealt with it is because my mom died and I've been dealing with that for the last three years and I couldn't spend my entire existence trying to get my refund or get my replacement from a company that supposed to be honorable and have ethics but clearly there is none. I'm so furious, it's absolutely repulsive.

I purchased a featherweight vacuum since It states it has multipurpose versatility to vacuum floors & carpet. It worked fine on my kitchen & bathroom floors, but not on carpet in all other areas. One of the worst products I’ve ever bought.

The furguard is absolutely fabulous. Works great. This stick powerclean vacuum is one of the bet I have ever owned. I highly recommend it. Their customer service was superb. They stand by their product 100%. They will replace it if you have any problems. Love It!

I am 64 years old. Have had plenty carpet cleaners! For last few years have got Bissell 1551 and Bissell 1986. The 1551 I loved but pain cleaning brushes and cleaning carpet fibers that get picked up. Then my tank started to leak. Mind you it's never ben dropped. The money they want for tank is crazy so I bought the 1986. It has buttons you push and brushes drop out so much easier. Now guess what? My tank leaking. This is a problem with all all. It is is a plug with rubber to seal so I'm gonna try putting wide rubber band on it. If that don't work I'll buy another brand.

Less than a year old. Used on hardwood floors. This $220 vacuum has stopped working. The motor on the roller works for a second and dies. Customer service from several failed chats and email chains has failed me. Stay clear of this brand.

I wish I could give 0 stars. Had one of their pet swivels. Caught on fire burning my partner. Reached out via online chat and they were great march 17th. Sent me a return label to send the broken vacuum back. That was 2 months ago. Reached out a couple weeks ago they said it would be here on May 6th due to the item being out of stock it delayed shipping, that's fine. I waited it out. It is now may 12th so I contacted again. Now they are saying they never received the one I sent them so will not be sending replacement.

My Vacuum died after 4 months. Customer service has been TERRIBLE with no help or resolution. They give you a runaround and don’t answer emails. I will never buy their product again. I would give them a 0!

I love the Bissell Powerfresh Scrubbing & Sanitizing Steam Mop, 1806 Series. The initial assembly was easy. There is one screw involved and they tape it to the handle; where you cannot miss it. :) The wide base is great and the rotation of the base while in use is very nice. It steams-up very quickly. The mop will stay standing-up on its own. It's been raining so I had plenty of practice over the weekend cleaning up accumulated mud and then cleaning additional fresh mud tracks from our three dogs. It did a great job generating steam and cleaned the floors completely.

Bissell is a terrible company! I own an upright carpet cleaning machine (Md 1899) which has been cheaply made. I think they know because they discontinued it much sooner than I think. It's only about 5 years old! There's a clear plastic part in the front bottom which sucks up the debris. It has broken on me now 3 times. The first 2 times it cracked but now 2 out of 4 tabs that hold it In place broke off so I want to replace it. There's no information for this machine such as part number. So now I can't search for it anywhere and after calling Bissell which isn't easy to get their help I'm told sorry no parts available. That's not product support it's a kick in the **. I will replace this machine but it won't be a Bissell product. I advise consumers BEWARE!!!

I am sitting here with a burned face from your handheld steamer. Your Toaster broke in weeks after and have not had time to return to Amazon. The vacuum I bought a few years ago was thrown away in less than a year. WOW!!! Just pathetic. I gave one star because there was no rating lower.

Do NOT buy Bissell! Their quality control and customer service is a complete failure. I purchased a Pet Hair Eraser Slim. It hadn't been a year and there was 3 holes in the suction tube. I called, they sent a replacement because the VACUUM was still under warranty. I had to send my damaged one back which of course meant they'll put the same badly designed tube in it and send it out to someone else. They sent the wrong head. I had to send that back and then they sent the right one. Mind you I was without a vacuum all through this.

After extensive research and comparison, I decided to invest in the Bissell Vacuums and Carpet Cleaners, and I'm thrilled with the results. This machine has truly exceeded my expectations in every way possible.

I Will not purchase another Bissell product. I'm very disappointed with the way they handled this situation. Being a business owner myself I find this. I have a very large friend group that I will be sharing my experience with.

Cord comes out of the bottom instead of the top where it can controlled by being held or wrapped around the unit. I will never get another vacuum with the cord in such a difficult place to operate the machine. I think Bissell wants us to run over it and ruin it so we have to buy a new vacuum.

This was a weird experience! I bought the Bissell Spot Cleaner Pro without reading reviews. After a very short time of owning it, not even using it, the hose split open just from being wound on the coil. We were able to cut it down, but then again few short months it split open without being used. I called the warranty dept and they said I couldn't warranty it as no receipt. I was like "OK well let me buy the hose", and they informed me you can't buy the hose! After pressing them about how the warranties fix broken hoses, I was told they get shipped to authorized service vendors. I was excited to finally get it out of them than hoses do exist, but then when I tried to find this authorized dealer, it was in some obscure little town in CA! And nowhere else! I have to throw it in the trash now because of a cheap plastic hose!

I bought a vacuum with a 2 year warranty. On the third use, 3 weeks after purchase it started smoking, the brush assembly failed. When I contacted customer service this is not covered under warranty - not even 30 days old and they won't cover it malfunction/defective product to the point I will be returning it to the store (thankfully this happened within 60 days and I can get a full refund). Will never recommend Bissell ever again.

SAVE YOUR MONEY... Bissell Spinwave is by far the worst robot vacuum I've owned, I've had Neato and Irobot. This vacuum lasted for 9 months then started having issues, after several attempts to have this resolved I followed their troubleshooting only for my vacuum to work for a few months longer. When my vacuum finally crapped out a year in a half in I'm told sorry out of warranty you can drive 40 minutes and pay to have someone look at it at your own expense. SAVE YOUR MONEY, SAVE YOUR TIME and DO NOT BUY A BISSELL VACUUM.

Bought Bissell Crosswave Works Then Leaks. What Is The Point Of Having It When It Leaks Dirty Water. Extremely Horrible Customer service. Customer Service Don't Listen, Asked You Stupid Questions Or Argue With You. Me Personally I Am Old School Mop And Bucket Whole Lot Cheaper. Crosswave is No Deal Breaker Bad Purchase.

At first I loved my Bissell Crosswave. After all how could I go wrong with a tried and true USA business like Bissell? I had used my Crosswave several times over its first year, cleaning it very well after each use. Then one day the little pump that squirts water on the roller quit working. I found that Bissell did not sell parts, as we wanted to repair it ourselves. We were told to take it to a repair shop where we were told Bissell won't sell them parts so they would be able to repair it. Basically, it is designed to be disposable.

I purchased the Bissell shampooer about 18 months ago. I used it 3x's on 1 very small room. Now it leaks water all over the floor. Took it to a Bissell repair shop. I'm being told it can't be fixed, I must buy new one. Poor quality & customer service.

I'm flabbergasted by the poor customer service with Bissell. I have been trying to order a filter for over two months. After providing payment info online and over the phone four times I've been told:

Ordered an air filter for a Bissell product, Bissell processed the payment for $25 (immediately, of course) and then sent a bottle of $8 carpet cleaner. Not sure how they could confuse the 2 items, but mistakes happen. I called customer service and after spending 10 min. navigating their god-awful customer service menu, I finally connected with a CS rep who apologized and promised to send the air filter within 3-5 business days.

This is the second vacuum cleaner that I bought in my life, but this was also a recommendation from my sister since I deal with daily allergies to dust and dander. It is a bagged Powerforce vacuum, and I love it a lot! Also, the Bissell brand has never steered me to be unfavorable to them...for their brand has treated me very good. Easy to maintain...and parts are easy to find at my local store. I think my vacuum cleaner is really good.

We bought the Bissell vacuum on the cheap for an emergency. We were very surprised at how well it picks up and cleans. Vacuum could be a little stronger as the turbo brush is pretty much useless, but the carpet comes out pretty well. 7 out of 10.

I love the BISSELL® AirRam Cordless Upright Vacuum. It's lightweight, vacuums very well and can be used on tile or hardwood floors. The canister is easy to clean. If it's difficult for you to vacuum because of the weight of your current vacuum cleaner I would recommend trying this Bissell. I feel that it was well worth the price I paid. Even my grandchildren love vacuuming the house for me.