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BISSELL Reviews

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About BISSELL

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BISSELL manufactures cleaning appliances. The company produces upright vacuums, carpet cleaners and pet hair removal tools. Since its founding in 1876, Bissell has targeted homes with pets, offering specialized technologies for deep cleaning and stain removal.

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Pros
  • Able to clean up pet hair
  • Lightweight and easy to maneuver
  • Good value for the price
  • Durable and long-lasting performance
Cons
  • Frequent maintenance required
  • Limited battery life
  • Customer service can be unresponsive

BISSELL Reviews

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    Page 2 Reviews 40 - 80
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    Customer ServicePriceStaffBilling

    Reviewed Oct. 17, 2021

    Ordered an air filter for a Bissell product, Bissell processed the payment for $25 (immediately, of course) and then sent a bottle of $8 carpet cleaner. Not sure how they could confuse the 2 items, but mistakes happen. I called customer service and after spending 10 min. navigating their god-awful customer service menu, I finally connected with a CS rep who apologized and promised to send the air filter within 3-5 business days.

    5 business days have passed and although I’ve yet to receive the air filter I initially ordered over 2 weeks ago, Bissell apparently did make the time to charge my checking account a 2nd time for the same air filter. If you deal with these idiots, make sure to spell everything out for them like you would a small child who’s hearing impaired. Additionally, keep a close eye on your checking account, it’s a little too convenient for them to process multiple payments without your authority once they have your account info. You’re better off skipping Bissell altogether and using Dyson! Next stop, Better Business Bureau!

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    Reviewed Aug. 23, 2021

    This is the second vacuum cleaner that I bought in my life, but this was also a recommendation from my sister since I deal with daily allergies to dust and dander. It is a bagged Powerforce vacuum, and I love it a lot! Also, the Bissell brand has never steered me to be unfavorable to them...for their brand has treated me very good. Easy to maintain...and parts are easy to find at my local store. I think my vacuum cleaner is really good.

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    Price

    Reviewed Aug. 22, 2021

    We bought the Bissell vacuum on the cheap for an emergency. We were very surprised at how well it picks up and cleans. Vacuum could be a little stronger as the turbo brush is pretty much useless, but the carpet comes out pretty well. 7 out of 10.

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    PriceRates

    Reviewed Aug. 21, 2021

    I love the BISSELL® AirRam Cordless Upright Vacuum. It's lightweight, vacuums very well and can be used on tile or hardwood floors. The canister is easy to clean. If it's difficult for you to vacuum because of the weight of your current vacuum cleaner I would recommend trying this Bissell. I feel that it was well worth the price I paid. Even my grandchildren love vacuuming the house for me.

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    Reviewed Aug. 20, 2021

    It does what I need it to do. It’s easy to clean and replace filters and without a mess when dumping the canister. It’s lightweight and it stores neatly and the cord is long enough to reach in every direction in the same room without replugging. Nice product. I’d recommend it.

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    Price

    Reviewed Aug. 19, 2021

    I do like my Bissell vacuum, I know other more expensive vacs have more suction, but I do like mine and satisfied by the results. What I would give a five star would be the, bissell steam carpet shampooed. I have two dogs, and this shampooed is the best.

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    Sales & MarketingStaff

    Reviewed Aug. 18, 2021

    Bissell is a wonderful product. Has lasted me a long time. I own both an electric broom and the rug shampooer. They have served me well. They are trustworthy and dependable. Never had a problem with either of they. Each time I use one of them I can’t help but think how happy I am that I selected the products when I did. I recommended them to a friend who owns a cleaning business. She was skeptical, so I purchased one so she could try it first hand. They happened to be on sale and she liked it so well, that she purchased several so she could give one to each of her employees and to her mother and sister.

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    Price

    Reviewed Aug. 17, 2021

    I absolutely LOVE my Bissell cordless stick 14.4 V vacuum. It has great pickup and makes vacuuming much quicker than having to use a cord. Battery charge lasts 20-30 minutes and takes about 4 hours to recharge. My main complaint is that the battery will eventually quit taking the charge, so I have to buy a new one. However, it is so good, I am on my 5th one and will probably purchase another when I need another stick vacuum.

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    Reviewed Aug. 16, 2021

    I have stuck with them and plus I have a pet. The pet hair and cleaning the carpet can be disturbing but I have 2 products from them that work well. In a nutshell, the hand carpet cleaner works for my car also.

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    Reviewed Aug. 15, 2021

    The vacuum doesn't have enough sucking power, and is too bulky. The attachments are good, the clip to the cleaner comes loose and they fall off during use at times. But all in all a good machine.

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    CoverageStaff

    Reviewed Aug. 14, 2021

    Bissell (Healthy Home 15 in wide). ++++. Suction is good. Washable is good. Rolls freely. Attractive. Bulky. I little too heavy for an elder. Easy to disassemble the parts to clean. Look at the HOSE on the back lower right side which also curves under the vacuum. It needs a protective hard cover for support. When it lost its balance, it fell backwards onto the floor which caused the hard flexible hose to crack. I put a bunch of white duct tape on it and it’s working, bit it doesn’t look pretty. It looks injured and the tape is starting to fall off. I hope this helps. I don’t have a carpet in any of my rooms…just wood and a little linoleum.

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    Sales & MarketingOnline & App

    Reviewed Aug. 13, 2021

    I wish the Bissell Robovac had a handheld remote instead of the app. The wifi does not always work. But it cleans well (except when it climbs my standing fan base). I like the way it cleans the floor and washes the floor with the cassette.

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    Ease of Use

    Reviewed Aug. 12, 2021

    Easy to use, the ball thing makes it easier to turn and reach hard to reach places. Very light-weight, easy to carry up and down steps; the attachments are very useful. Does not take up a lot of storage space.

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    Staff

    Reviewed Aug. 11, 2021

    Mines keep the floors clean while I had my. It was bagless and I also had the bagless carpet cleaner and it worked wonders in my apartment. Had it looking a professional cleaned the carpet.

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    Reviewed Aug. 10, 2021

    I don't have much carpet and wanted something I could clean the car with also so I got Bissell's vacuum that's can be a hand held or used on the pole attachment. That was 7 yrs ago. I use it each day because my dog sheds a lot and it's still going strong.

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    PriceRates

    Reviewed Aug. 10, 2021

    This Bissell swivel good morning the best vacuums that ever use. It picks up pet hair and dander and dirt like no other. For the price it's awesome. It has perfect filtration. It does not kick dust in the air. It is really good. I went through a lot of other vacuums because I have a lot of dogs. This is the number one vacuum the Bissell swivel pet version. Try it out.

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    Reviewed Aug. 9, 2021

    Have the one for pets and it gets all the dirt out of the carpet. It is very light and also has the swivel action in the bottom to where you can get underneath things easier. This vacuum has been one of the best just like my Bissell vacuum I had before this one for 15 years.

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    Sales & MarketingMaintenance

    Reviewed Aug. 9, 2021

    This machine is very easy to operation and not very heavy; therefore, good for women and child to do all the jobs. I have been this machine for few years after my old one was broken. I choose this one because this one was on sale at Fred Meyer and the brand was good so I pick it. Is stronger enough for my daily using, easy to change the bag, not very noise, except the extend pipe was not long enough because I am not a tall woman.

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    StaffEase of Use

    Reviewed Aug. 8, 2021

    Great vacuum! Does an excellent job keeping my carpets clean. Lots of useful attachments and very easy to use. Little bit of work keeping vacuum clean but not too bad. It has no bag just an easy to empty canister but two filters that must be washed and dried before re-assembly.

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    Reviewed Aug. 8, 2021

    It is works fine for me. It works really good on the old carpet, I got a one that from Bissell. It really nice that they get it for me. I got this from Ebay. Ebay is a long with Bissell. It has some good vacuums.

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    Reviewed Aug. 7, 2021

    For basic carpet cleaning, our Bissell vacuum works relatively well. We have had this particular model and chose to get another one because we were very satisfied with its predecessor's performance. It cleans our carpets very well.

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    Ease of Use

    Reviewed Aug. 6, 2021

    My Bissell vacuum is heavy & cumbersome. Using the accessories & add’l tools is not intuitive. Pet hair gets tangled in the bristles. The carpet pile settings are not precise enough. I never liked upright units and this Bissell confirms my aversion.

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    Staff

    Reviewed Aug. 5, 2021

    This vacuum is surprisingly lightweight with all plastic structure. Not nearly as loud as other vacuums I’ve had. Hardly even scares my cat. Works great on level 1 for hardwood, laminate, and tile floor and at these levels, the head was low enough to get under most of my cabinets and vacuums right up to the wall/corner. This vacuum is very easy to carry up and downstairs and can you can carry with one hand. I like the fact that I can tell it is cleaning and do not have to double check the canister is filling or that the beater brush/nozzle is turning. Suction overall seems very good. The head is very low profile and easily gets under our sofa and recliners.

    The attachments are all secured to the machine, which is desirable because you are more likely to use them if you don’t have to search for them. It did a terrific job picking up cat hair. I like the little hand-held brush for getting pet hair off the couch. The hose for using the attachments is limited but seems to work well for stairs. You need to bring the machine with you every few steps as the hose is not long enough and you have to be mindful that the vacuum doesn’t tip over. Detaching the canister to empty was a snap. A one-button press to release it from the machine and and then you push another release and it empties the canister into the trash. FANTASTIC! Overall, it seems like a wonderful machine.

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    Punctuality & Speed

    Reviewed Aug. 4, 2021

    I own the Bissell Crosswave which vacuums and mops at the same time! I love, love, love it!! This is my 2nd one, as my 1st had an issue many months after purchase, and Bissell honored their warranty, and it was promptly replaced. And when this one needs replacement, I will purchase another Bissell Crosswave, as I have been that satisfied with it!!!

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    Price

    Reviewed Aug. 3, 2021

    My vacuum cleaner was about $50. It works like a champ. It sucks up dirt as good as an expensive Vacuum. It is bagless and empty with a push of a button. I'm very happy with my vacuum cleaner. I would recommend this vacuum cleaner.

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    PriceMaintenance

    Reviewed Aug. 2, 2021

    I have the Bissell machine that vacuums and mops at the same time. What a lifesaver, I am handicapped, so I don’t have enough energy to sweep the floor, and then mop. With this machine I can do it at the same time! And my floor is literally spotless! I have taken a wet paper towel and wiped the floor after I used my Bissell machine, and the paper towel comes up completely clean! I love this machine! It is also extremely tough and rugged, and replacement parts (a new beater brush, a new filter, etc) are very inexpensive, and super easy to order. This machine is a blessing for pet owners! I highly recommend this machine, and I never want to live without my Bissell!!

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    Reviewed Aug. 1, 2021

    I am very pleased with my Bissell and with the company. My vacuum cleaner is very good at cleaning, easy to maneuver, and easy to clean. I like a bagless cleaner to eliminate bags in the environment. I really appreciate that Bissell donates to animal welfare.

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    Reviewed July 31, 2021

    Well I think I would differently refer the co. Bissell. The Bissell swivel is a good suction vac for in corners under things. Just don't go over wet floor with it cause it will clog vac up. Overall a good vac.

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    Ease of Use

    Reviewed July 31, 2021

    We bought this vacuum 4 months ago. It is easy to use and picks up dog hair and dirt especially well. It works on floors and different levels of carpeting. It is a canister type which is easy to empty and clean.

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    Reviewed July 30, 2021

    I love my vacuum. It picks up dog hair, lint, and debris from my carpet. My vacuum is quiet, small with a lot of power to remove dirt from the carpet, wooden floors, and throw rugs. I would recommend this vacuum to all pet owners. It's a great investment.

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    PriceMaintenance

    Reviewed July 4, 2021

    I had a cheap Bissell electric broom vac that worked fine. When I moved I gave it away and bought this one for $159. It does not work well on floors and I have to sweep and pick up with a dust mop. Suction is okay for carpet but my house 90% flooring. I do not recommend it. Hard to maneuver and the cord is not retractable. My cheap one was. Go figure. No more Bissell products for me.

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    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed July 2, 2021

    I purchased the Bissell ICON Pet recently due to my current Dyson Vaccum broke. After much researching I liked what this machine state it would do. After I got it home and tried it I was disappointed in the size of the canister. While it vacuumed very well, I have a 3000 sq ft house with a very hairy dog and so I found I had to empty the canister 2-3 times to complete vacuuming. I contacted Bissell to return item and followed instructions to the letter. This is when the issues began.

    First I got email stating they received the returned items and I would get another email when funds were returned. I got a 2nd email telling me refund was processed and would take 2-5 business days to get money back. On day 6 I hadn't received anything so I contacted Bissell directly. They looked up my information and told me that everything was processed but I would have to wait another 5-7 business days before my credit on my card would be posted. I asked why the original email stated 2-5 business days for refund and they said that it takes about 2 weeks (business days only) to complete return. Very disappointed as had I known it would take this long to return something I would have never ordered from Bissell. I would have gone directly to a store that sold this product. No where did I see on their site that returns would take this long. Also they only reimburse you for the machine not the shipping.

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    Reviewed March 7, 2021

    I bought a Bissell cross wave cordless max. It worked well for about a year. Then the bar quit turning. We opened it up and the whole inside head rusted out. This should not happen in a year. We are disappointed. We hope Bissell will Either provide parts or a new one.

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    Reviewed March 3, 2021

    Bought a Bissell Clear View Canister Vacuum four & a half years ago. Need two replacement filters. Not available anywhere. When company contacted they said they stopped making them. Poor business in my opinion. Don’t buy from Bissell.

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    Customer ServiceSales & MarketingRates

    Reviewed Jan. 25, 2021

    After reviewing one of Bissell’s flashy ads for the Pro Heat Revolution Pet Pro carpet cleaner that offered extra incentives to order it directly from Bissell instead of from Amazon or any of the big box stores, I sent them an order. I received an immediate confirmation and they took my money immediately. Then they sent me a 10% coupon for my first purchase from Bissell. That’s where the urgency ended.

    First off, the 10% off coupon wasn’t valid for the carpet cleaner that I wanted to purchase, even though it was my first purchase from Bissell and will be my last!!! Then I received a tracking notice that my cleaner had shipped and I would receive it on January 23, 2021. On January 25, 2021 I had not received the cleaner so I checked the tracking number and it showed that the cleaner had never left Bissell, so I called Bissell. I was put on hold and then dumped. I called back and got a different so called customer support person that stated that I would be receiving a shipping and tracking notice once the cleaner shipped.

    I advised him that I already received a bogus tracking number and the product never left Bissell. He ignored me and stated that I would receive a tracking notice once the cleaner shipped and wished me a happy day and asked if there was anything else he could do for me today. Terrible customer support and now I see that they have an overall satisfaction rating of 1 star out of 5 stars rating on this site!!! I’ll never buy from Bissell again!

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    CoverageSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates

    Reviewed Jan. 11, 2021

    We have kept Siberian Husky dogs for over 35 years and as some of you doubtless know, Huskies are 'high maintenance' dogs. With regard to the Northern Breed dogs' unique 'dual-layer' fur (a trait they share with their wolfish ancestors and relatives: long outer 'guard' hairs and fluffy shorter inner layer insulating hairs), they shed copiously almost 360 days a year. And you can count on having to get used to husky hair in, around and on every single thing you own: most of all on your floors and carpets (that 'little black party dress' you are so fond of quickly becomes a 'little furry-gray husky dress', LoL). It is, however, just one of those wonderfully characteristics of Husky dogs that you either love or hate (most husky owners accept this as a small price to pay for the marvelous companionship the breed provides; some even have sweaters woven from their collected husky hair and it does make fantastic sweaters!).

    At any rate, 'Love huskies, love dog hair!' is the requisite mantra... up to a point, but when the hair level reaches absurd levels in one's home, having a sturdy, CAPABLE vacuum cleaner is absolutely mandatory for any committed husky owner's home! To that end, we did considerable research, some years back, on the various pet vacuums available for his sort of heavy-duty work.

    Finally, after relying on CONSUMER REPORTS' recommendations (in one of their special issues featuring available pet-hair specific vacuum products), we accepted their findings (that rated the Bissell 'Pet-Hair Eraser' model as superior) and purchased one, thinking that vacuuming up the copious quantities of husky hair would no longer be as great a burden as it had been. All the advertising material grandly touted the Bissell 'Pet-Hair Eraser' model as being on par with the Abrahms M1A2 Main Battle Tank, with regard to its pet-hair capabilities and this opinion was also strongly reflected in CONSUMER REPORTS' reviews. What was not to love about it?

    Today, after coping with this absolutely abysmal excuse for a pet-hair vacuum for several yearas, our experience had made it more than abundantly clear that CONSUMER REPORTS is no longer to be relied upon for absolutely exhaustive, comprehensive and factual assessments of any kind... lest of all for something like pet-hair specific, 'super-duty' vacuums.

    The machine was a problem from the onset, with one of its chief and 'endearing' little quirks being a pronounced tendency to make neat little 'hair-balls' out of husky hair that not only clog the floor roller mechanism but also overheat the motor, causing it to get extremely hot (once it reaches a certain temp, it simply dies until the reset switch kicks in again... A most frustrating nuance that comes with no advance warning: we thought it had simply expired terminally, the first time we experienced this cute trick and took it into an appliance repair, where they actually sniggered knowingly at our perplexed state of frustration!). Over time, we have also had to replace the floor roller's rubber belt numerous times, too, due to snarls and wear caused by the constant hair-balling quirk.

    On top of all that, the vacuum has a very limited capacity to contain the hair it does manage to pick up and you're lucky (with huskies, at least) if you can clean a single room before making a mandatory trip out to the dust-bin to empty it. Further, once the holding container is full, hair tends to get wrapped up in the upper-most part of the container, near the rotor, which turns a simple 'emptying' maneuver into a time-consuming exercise in taking the rotor out, as well, for cleaning.

    Bottom line? This highly-rated pet-hair specific 'super duty' vacuum is an abysmal failure, from blue-print to retail floor product and we shall never try another Bissell appliance. But more importantly, at that point we determined that the former reliability of CONSUMER REPORTS recommendations was suspect beyond all acceptable credibility and we no longer turn to it for valid, reliable and objective reviews of ANYTHING.

    As proof of the miserable nature of the machine, one of our alpha-huskies actually lifted his leg on our Bissell and took a whiz on it, once! Tell me Siberian Huskies aren't extremely smart pups, eh? I suspect they feel that this 'Pet-Hair Eraser' machine was designed by sadistic (short-haired) cats (and so do we!). [But who knows, it may still work well enough for Hairless Basenjis, American hairless Terriers, Chinese Crested Dogs, Aztec Xoloitzcuintlis, Argentinian Pila Dogs or short-hair Chihuahuas!] :) Caveat emptor!

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    Customer ServiceRefunds & Payouts

    Reviewed Jan. 8, 2021

    Worst experience trying to buy a vacuum!! I submitted an order online. After 2 weeks and I hadn't received the vacuum, I called. Support submitted a second order. Again, I still didn't receive the vacuum and called again. Support submitted a third order and I still didn't receive the vacuum. I called so many times to get my order shipped. After a month of trying to buy the vacuum I said cancel the order and refund my account. They said my refund would take 2 weeks. I said unacceptable and now I supposedly will receive my refund within 2-3 days. Absolutely horrible!!!

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    Customer ServicePriceStaffRates

    Reviewed Nov. 30, 2020

    I will recommend NOT to BUY any of their products!!!! I bought a Vacuum cleaner from Walmart store, and after few weeks of use it broke (only part of one of hose). The vacuum was working well and it did enough for the price I paid. I called customer service hoping they'd help to solve the issue but instead they only were interested in selling more products and more expensive instead. I'm very frustrated and disappointed to Bissell and even though I own other of their products now on I will definitely avoid purchasing more of their products.

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    Verified purchase

    Reviewed Nov. 6, 2020

    Tonight I purchased the BISSELL PROHEAT ADVANCED CLEANER. Mind you I've had so very many carpet cleaners. I've never really been satisfied. I used this one tonight and could go on and on. It's the closest I've found to a steamer. No water or stains left behind.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 29, 2020

    This is not about the product because I haven't received it yet what about their terrible shipping process which is confusing to say the least. They don't follow the kiss principle and they FIB when they tell you that it will be there 4 business days after you order. I'm still waiting and calling customer service on where my stuff is at. There are four or five different shipments but I have no idea when what is supposed to come. It's a horrible process. My customer satisfaction is 0 right now.

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    BISSELL Company Information

    Company Name:
    BISSELL
    Website:
    www.bissell.com