Bath Fitter Reviews

There were fairly lightly projects that did take until like 7 at night. They started at 8 in the morning. But they had run in to unseen problems which they stood right by, and they really did a remarkable job. I got talking to Bath Fitter, and the other company tried to tell me that they're pertaining to the surround part of the tub, that Bath Fitter products are superior to the other companies and they proved that to me. And I'm so glad that I landed with Bath Fitter because this is all in one piece where they said the other company wasn't all in one piece. They came right here and they made the piece out in the driveway. How they did that, I don't know. Excellent service.

I think when we had originally thought about it, we tried either ReBath or Bath Fitter and then we went to Home Depot and looked around and just the prices. Bath Fitter was able to work with us more than anybody else. And we felt that their quality was better. I definitely would recommend the company to anybody. They are very thorough and take care of their customers, and I'm very happy with what I've got so far.

Our experience with Bath Fitter was great from beginning to end. Everybody was very knowledgeable. When we went to the showroom, people were extremely friendly and knowledgeable. And then we talked to Steve and Paul, and they were great. The guys who came to install were amazing. They went right in there. In one day, it was cleaned - it was great. I couldn't believe what they have accomplished when they were there. So I think we had a great experience from beginning to end. I would definitely recommend Bath Fitter.

We did check out ReBath and we checked out of course Bath Fitter. And we had a friend who had Bath Fitter work on two of her bathrooms, and she was very pleased and recommended Bath Fitter to other people. And you always like a recommendation from someone that you know and someone who has had a great experience. Bath Fitter is terrific. Exceptional. We're thrilled. It's been great. I love how easy it is to take care of the shower - it's amazing, the way it's so easy to clean. Oh, there was another nice thing - they gave us a whole list of different products that we could use and basically you just spray and wipe. It was so easy. It's wonderful.

It was from an advertisement that I found out about Bath Fitter. That was the only ad that I had left in my hand and I looked at it. And I'm looking at the hole in the family room and I thought, 'What the heck? Can't hurt to ask.' They sent out a real nice man. His name was Leo and he saw and said, 'Yeah, we could handle that.' And I think up, 'Yeah, right.' Well, talk about true to your word, they did everything above and beyond. It's a great experience. I just wish that they also install toilets and sinks. That's the only drawback as far I'm concerned so I could have the whole thing done. My experience with Bath Fitter is the best building experience I've ever been through.

We saw Bath Fitter at home patio show and I gave them a call. A guy came out and measured and then they gave us a price and they said we'd wait. And then they're running a sale on certain things and all like this and on fixtures and stuff like that. We actually got them for nothing with it, so we saved a couple of thousand dollars with discounts and everything. And we decided to do them both. We had the discounts from home patio show too, so we just decided to do them both at the same time. They did one and then they came back and did the other one.

The installers were very friendly and they cleaned up after themselves. They did a great job. We tried to stay out of their way to get it done. There were really no big questions to ask of it and how to clean it. They told us how to clean it and everything else and if we had any problems to give them a call. They did have to come back one time. My shower door was not working right; it had to be readjusted and they came out to do that, and then they came out and put a towel bar which we did not order originally but we ordered later on and put the towel bar in my wife's bathroom. Because we didn't do that to begin with and we realized that she needed it, so we had them come back for that. Other than that, we had no issues.

I didn't know of any other companies that did it. Bath Fitter said they would do it in one day. And another thing we wanted is the lifetime guarantee which we got with Bath Fitter, which the other ones may or may not depending on how they stay in business and all. If we did it for reconstruction, it would probably take a week or so to do stuff like that. We just didn't have the time and price wise, it would probably run close the same anyway. I'll recommend Bath Fitter. In fact, I've told several people about them already because they've looked at our bathrooms. I was very pleased with Bath Fitter and so is my wife. My experience has been great. I'm very satisfied with it. I have no complaints whatsoever, other than that one little issue where they came out and fixed it the next week - it just needed a readjustment. We've had no problems whatsoever.

I chose Bath Fitter because they said they can do it in one day. I was pleased with them, but the person wrote down the wrong tub skirt just like I told the girl at the Bath Fitter when I called them back. I said 'You all need to make sure your sales guy get everything correct on the paper when he hands it to you all.' I mean I kept the bathtub, because I didn't want to have them pull it back out and do it all over again. But other than that, I'm fine with it.

We had heard of Bath Fitter and we didn't know whether we would select them or somebody else. I deliver the local magazine for our development and there was a Bath Fitter truck outside one of the houses (one of the homes here) and I knocked on the door; they had finished the installation and the lady said, 'Why don't you come in and look.' It was very impressive and that kind of clinched the deal. Overall, Bath Fitter did a very good job.

I chose Bath Fitter because there were no seams. I have called somebody else to check it out and there were no seams, so I was thrilled with that. I didn't want any kind of seam or anything. That was that very well. I didn't like the other one with the seam because I was afraid it could leak through to the other parts wherever it would be. It was done very, very well. I had actually both bathrooms done. I don't think they did it the same day, but they came back the next day or so and they did them and it worked out very well. It was two showers and it worked out very well. They're easy to clean. Really, they do work out because they have enough bars, and the glass is fine. I didn't get the clear glass because it leaves spots, water spots, so I do have other kind of glasses; it's all glass, thank God for that, but it's more like a bubbly type of thing - it's not clear. They can't see into it, so it works out very well. I was very pleased with it. The job was done perfectly. I had no problem with it whatsoever.

The man who came and looked at it initially was just very nice, very friendly. I was very comfortable with him in our house. And there were two other men who came. We have hot water, gas heat in our house, and the register thing ran up too close to the tub, so that had to be moved. There was a man that came and did that, but the guy that did most of the work, as far as the tub and the surround, just this pleasant, nice young Christian man that I have ever had working in my house. He covered everything, cleaned up after his own mess. In fact, it took him two days to get it done because of moving the heat thing and that type of thing. Not two whole days, but two days were involved in the whole process.

I chose Bath Fitter because of advertisement and having lived in the autumn gathering festival type things and they might have somebody there. We really have never talked to anybody, just looked at their stuff. It just seemed like they could do what we needed to do. It actually was probably more expensive than we were expecting, when the initial stuff was done, but then my husband and I both are in our seventies and he's always been a do-it-yourself person, but by the time he was finished, he was glad he didn't have to.

Very pleasant. I am extremely pleased with how the job was done. It's nice to walk in there. We just went with simple - we did not go with the most expensive of anything. We've lived in our house for 47 years, so they covered the original tub that was in this house before we bought it, and just to go in there and see how good it looks. It's a small bathroom - the way everything was done, it just makes it look larger. I have a shower in my bathroom and they asked if I was interested in having that done. And when I said no, that was fine. You know, just ''Ma'am you might want to think about that. It'll be cheaper now than if you wanted to do it later...'' You know, that kind of thing, nothing pushy about them. Yes, I would recommend them. In fact, I do know somebody that would be interested. And it's a family member so they know how to get back in touch, but they said right now they just cannot afford it.

We got referred to Bath Fitter by my parents. My parents had had a prior bathroom remodeled; their tub and shower were very poor. And so this was the second time for them. I think the fact that it was a one-piece insert, there wasn't any leakage that could possibly occur, was very appealing to us. We're extremely pleased.

Bath Fitter were local and I saw their advertisement on TV. And when we called them, they came right out and they just did a great job that we didn't call anybody else. My overall experience was very positive and the employees, from the time I called the company to when they installed it, were very professional.

The head guy came down to the house and we picked everything else that we wanted. We set up financing and then we set up a time for them to come and start. And then they had a separate contractor, of course, do the bathroom part of it. Basically, we replaced everything in the bathroom. Well, we did use their contractor, which there was no problem with, and that was it. In fact, if I remember right, we wrote them a letter how satisfied we were.

The installation didn't take long at all - I remember it was very quick. It was actually just like they said. I didn't know if I could believe it, because I never did anything like that before. I had a bathroom done the traditional way and that was a whole... wow. But this is like really fast. And they cleaned up everything and they're very friendly.

One reason we chose Bath Fitter was the unbelievable mess that you can't really avoid. Because the other way (the traditional way), you're taking down walls, you're retiling, and then all the dirt it drags throughout the house. I mean, it's no one's fault - you can't help it. This is the bathroom upstairs. I mean, what are you gonna do? The other reason we chose them was when my house was built originally, there's a gap between the tub and the wall - that was the builder's crew. They really should have redone that whole thing. But once you're in the house, they're not redoing anything. So we've always had to constantly be re-caulking. My husband and I both saw that there's no seam in the middle there - it's all one piece. So in that regard, there we go.

I would say, overall, Bath Fitter is a good organization. I'd definitely deal with them again if the need came up.

I saw Bath Fitter advertise on TV. And then we went out to look at their model that they had in Wexford. My daughter took me out there and we looked at the model, and that's when we decided to go ahead and do it. It was fantastic.

The main selling point for me is that the process took only one day. Otherwise, I would have had a real bathtub. They did a great job. I still would rather have a real tub instead of the plastic one. It's not as solid and you have to be more careful about it when cleaning. The caulking kind of turns yellow and everything else is white. I did recommend them to other people who actually used them. I think they did a quality job, above and beyond in some cases and where it was needed. I had an issue with my water and the plumber stayed and worked at the water department.

I chose Bath Fitter because I didn't think it was as expensive as the other ones, and the man who came was very accommodating and decent - I liked him. The process was efficient and quick.

And the other thing that prompted me to do Bath Fitter was there was a circular that came out that said $500 off if you book them. And I thought well, $500 in my pocket is better than nothing and I'm a coupon person anyway. So my daughter and I we went over; we looked at what was there and they came over. The project manager came over. He said, 'What is it you're looking for?' And then he just made a couple of suggestions and he said, 'So far, you don't have to have the handheld sprayer over head. You can have it on the side,' which I decided to do because that way, I don't have to reach up. I have a little arthritis so it can hurt your shoulders. And then I decided the inside has a soapdish rail in the middle along with the walls and one on either end of the walls. Then the fella wrapped the tile around toward the vanity area, and I kept my regular blue tile because there's nothing wrong with it. Then that's about it.

I had a good experience, three different people. And I did get what they used to call handicap toilets that I called comfort toilets. The man told me that the word handicap seemed to put a stigma on the toilet, and they couldn't sell them so they've named them comfort toilets and they can't keep them in stock. I have a knee replacement so it's so much easier to sit down on a toilet that's a little bit higher, plus it's the water favor. My toilet was a 52-year old one that uses more water. I mean all in all, it was a good experience. I had no complaints.

The tile bar at the back, the way it was put on, it's on the back wall of the tub - it came loose on one side but no problem. I called them right away. That was after a month or so. Apparently, there wasn't quite enough grout to hold it but it wasn't the problem, because the fellow was there within an hour or two and fixed it all up and didn't make any kind of mess or anything. Everything was cleaned up. I'm very happy with it. So far so good. I'm into it four months and no complaints. It was an excellent experience. In fact, my girl friend down the street, when I told her I was having Bath Fitter, she said, 'Oh we have them last year. You'll like it.' I said it was an excellent experience with the office staff and the people they hired to come.

I talked to another company on the phone and I went ahead and made up my mind at that point. But basically when I saw the ad and had the recommendation of my friend and the $500 coupon, that kind of filled me. And I went over to the place and saw the different set ups and what they had and I knew how much money I wanted to spend and it worked. That's why I picked Bath Fitter. No problems. I'm very satisfied.

The installers left the place just fine. He obviously knew what he was doing. He had experience doing this. The material looked exactly as it did in the pictures and as it was described, and it's exactly what we were looking for. I actually had called a bath remodeler, but bath remodelers don't necessarily do this kind of work. They basically will put a new fixtures and things like this, but this is basically putting an entire enclosure over your existing bathtub and the tile walls. It's kind of putting a shell over everything that you've got, so you don't have to remove anything. So there's only two companies that do this in this area anyway, Bath Fitter and ReBath. I called Bath Fitter because that was the place the guy told me about. It was high quality work done on time and all their promises were kept.

I had really researched the available companies and Bath Fitter did great advertising at the time, and I always liked kind of the look of what I saw. My daughter, who lives in Philadelphia (she was renting), her landlady gave one of the tub insert type things and I thought they did a beautiful job on that. She was in a very old building and they had done something really nice with the tile and the tub. So I was familiar with the company itself and confident in the work that they did.

I do have to say that the two people that came to do the installation were outstanding. I don't have their names. They did it all in one day. They said that they will complete the whole thing in one day, which was like there's no way they're going to do it in one day - they did and they were very polite. I mean they were wonderful to my father. They told him ahead of time when the water was going to have to be shut off so if he needed to use the facility. They were very courteous and compassionate. They cleaned up after themselves amazingly well. I mean they took all the stuff out that had to be taken out. And the two of them, the plumber and the guy that did the installation, just were very, very good.

I've seen some of Bath Fitter's work previously and the way they advertised it. They stood behind their product. I just felt very confident. When I called them, they were prompt in setting up their first appointment. The fellow that comes out to do the estimate is different from the guy that does the installation. And the only difficulty we ran into was the guy that did the estimate and showed me the kind of things that we could put in there was planning that we could put in the glass shower doors. And when the day of installation came (we ordered it as part of the package), the shower doors for an elderly person would have been way too close to the toilet. This is a very small bathroom and we came to an agreement that instead of doing the shower doors, we were going to arrange to do the pole with the shower curtains, that it would be safer. And Bath Fitter took the full cost of the shower doors off of what the cost was they have estimated. There's no questions asked and I mean they were very good about that. I mean I felt that that was really very good customer service.

I would definitely recommend them and if I ever was in a position where I needed to have any work like this done or my family did, I would definitely go with Bath Fitter.

I know the guys were pretty knowledgeable and quick. There's one guy that came in. The second guy was late coming in but the first guy that came in, he was very knowledgeable. The only thing they did that I didn't care for is they had to break the bathtub apart and they used like a sledge hammer. And when he broke the bathtub, it really made a big contact with the wall and some of my dishes in the kitchen came out. That worries me that I wondered if they might have cracked a beam or something because I was not expecting that. I just did have a better way of doing it than what they did, but so far, so good. I do love my shower. I am glad we did it. They were in and gone by early afternoon. The installers answered every question we had and even the ones we couldn't think of. They gave us a lot of information. I was very pleased with them.

We saw display at one of the fairs and I fell in love with the size of the shower and how nice it was. I've been wanting just a shower stall in my house for so many years. And this is an easy way of having one installed without having to take the whole bathroom apart. I mean I like the product. I saw it. I saw the advertisement. My sister-in-law had a bathtub re-finish or something by them years ago, and I liked what they did at their house. Like I said, when I saw it at the fair, I was impressed by the products that they had. So that's why we went with them.

I have recommended Bath Fitter to a lot of people. They were just great, the best.

We didn't get pricing. I guess the main reason we chose Bath Fitter is we saw it. I have seen the advertisements on TV over and over and over again. And I've seen them I believe in newspaper ads or magazines ads I think. But when we actually saw the product at Sam's Club, we said, 'Yup. This is what we want.' And we've been very happy with it. We are extremely satisfied.

I've seen a few of Bath Fitter advertisings and they're located on some of the malls. I was very satisfied. I was kind of amazed with the amount of work they did in one day.

We did have a part missing; they had to get it. Then when they got it, it wasn't the right color and all that but everything went well. They did end up coming back to put that part in, because they did have to go back and get the right color, but that wasn't a problem. It was a shelf. We had to order two and they only sent one. Then the guy called right from here and they were going to need each other, swap it out. But the one that they got wasn't the right color, so they ended up coming back a week or so later. But they didn't see one; they just didn't have the other one.

We had two grab bars. We ended up with a short shelf and a long shelf. We had the double shower head put on and the glass doors. We also got the whole ceiling and the three walls. I'm pretty happy with the way they turned out. It was nice. We decided with Bath Fitter just because of the quality of the stuff. We had talked to someone down in the Augustus Civic Center and they had quite a few things to look at. We decided that we wanted to go with the shower instead of a tub, so we just stayed with them. We didn't really look into anybody else. They were very efficient. They came on time. I mean we didn't have to wait a long, long, long time for them to come. It was pretty quick. Overall, it was a good experience. The guys were very nice.

They installers did an excellent job and when they left, no one has known they've been here. And they did answer all my questions. I was here for the whole operation actually. It took most of the day to do it, but there was a lot of work involved. They had to take out in one instance that would take out a carbon shower combination. And there was a lot of wood work involved in the replacement and so. They were busy coming in. I thought they did an exceptional job to get it all done in one day. I would recommend them highly. Very good.

I remember the guy; he meant for her to look at the showers and the baths, and he gave her a lot of information. He's very resourceful. So she wanted to go with it. And she's said no complaint whatsoever and I haven't either. I think the gentleman who did it was really professional. He gave a lot of information about the whole process and alternatives as well. He didn't just try to sell some Bath Fitter, that Bath Fitter was the right thing to do. He was honest about the different choices that we could also make. I think it's excellent. I don't what his name was, but he's a really nice guy.

The installer just put the tub over the original tub. I think the guy was only here for a couple of hours. They did a beautiful job and I thoroughly enjoy it. I didn't need anything else. My ceramic tile was fine. Everything was fine, but the tub was atrocious. It was a pink tub evidently, originally. Somebody has evidently had it painted before we bought the house eight years ago. And then it slowly started getting pink spots. He was excellent. The installer did a beautiful job. Everything was just fine. He did a super job. I highly recommend them.

Every noon we'd sit down to lunch and Bath Fitter would come - their advertising came on. And I'd say, 'I'm going to call them.' And my husband would say, 'No, you're not.' I'm very pleased with it. It was excellent. The salesman was wonderful and the guy that came to install was equally as good. It was a good experience.

The guy comes out, takes the measurement, bam, bam, he sends it off, but it was just days before they got right to it. It might have been a little longer than that because I know the same crew was doing a bunch of places down. He was real good. He pretty much explained what he was doing and why and stuff. I like the guy. He was pretty informative.

If you wanted a full restoration, then obviously you're not gonna be interested in Bath Fitter. But if someone asked me, as I did (I asked questions and got some positive responses from people that had Bath Fitter come in), I would do it yeah. If someone wanted a quick and easy fix that was durable and well done, I would definitely say go to Bath Fitter. It was a nice experience. I didn't have to worry about anything. The guy came in, showed me the samples, and took measurements. I didn't have to do anything. He's doing all the work. It was a really nice experience.

It was a mess. There was an old bathtub in there that had stains on the bottom that wouldn't come out and the wall was peeling (the paint). I already had a bathtub and another bath in the house, so I just wanted to replace it with a shower stall (something easier for my mother to get in and out of). They had a big selection. They had all kinds of variations or what they could do with the space I had. It was very smooth. They came out here, they showed me what they had, I picked what I wanted, and it just went. The installation took one day. They came out here to look at the space and do it. And they were able to do the whole thing in one day. They came early. They came at like 7 in the morning and they were done by 5 or 6.

We love the quality. It's been great. I talked to someone else who had it done actually that's why I chose Bath Fitter. And I wanted something just quick and compact and that's it. It was quick and easy. I would just say 'were efficient and a good value'.

The sale manager who had come out with another salesman to make the sale had left me feeling very unhappy because he came across as so unyielding when I requested to receive some portion of the 35% down payment I made and not giving me any other option of some one else to talk to. The customer service manager admitted they dropped the ball and said he would be willing to make the deal I stated above. I am raising their star rating now because of the resolution.

Original Review: Jan. 17, 2013

This company has no regard for good customer relationships. Because of unexpected financial hardship, we had to cancel our order and were treated like a widget or sales number instead of people. It appears that they are more about marketing and sales than caring about the needs and concerns of the customer and listening to reasonable requests. What happened to good customer relations in business dealings? This company is more concerned with selfish greed than providing a service to a customer base wanting a good quality service at a reasonable cost.

After talking about our dilemma with some other people, I learned the hard way that I should have done my homework first before calling Bath Fitter. They are charging at least twice what other contractors charge for replacing an old shower stall. They charged $6,139 just to replace a shower stall and fixtures, not even to mold over an existing one. The markup is ridiculous and goes for the slick marketing and sales they use to lure the customer. Buyer beware because I was taken and lost $2,139 for getting nothing in return except the cold shoulder.

He and I, neither one could determine why the caulk turned yellow. I have since researched it on internet and several people have had this happen to their caulk but none were Bath Fitter customers. I never found an answer to the "why" though. He also said to call him after my contractor was finished with the bathroom and they would come by and replace the caulking around the tub. The caulking on shelf and around the trim did not turn yellow. It just appears that I talked to the wrong people and wrote a review in anger. Sorry for the bad review since it seems that the Nashville Bath Fitter does do what they promise.

None of the other caulking turned yellow so I'm at a loss as to what caused it. Checked on the internet and several people had same problem but they were not Bath Fitter customers and nobody had any idea what caused it.The end pieces of the surround has been replaced and that was not their fault but mine. I had the surround installed before taking the tile down so their pieces were cut to meet tile. Had to be replaced to meet drywall and they came and replaced it. Bath Fitters of Nashville, Tennessee, does correct problems and I would recommend them. They went far above what I expected and I do appreciate that.

Original Review: Dec. 5, 2012

After only 4 months, the surround started discoloring, and I was told it was caused by smoking. Nobody smokes in the bathroom or near it! Also, they were going to cover the walls too, but I decided to have the tile removed, and that was a very good idea since the contractor discovered that water had leaked under the tile and the support wood was rotten. (You could not see this in the bathroom - tile looked great!) If we had spent all that money on the rest of the bathroom, the floor would probably have fallen in within six months or so. I called BathFitter to ask them if I could get the trim for the surround so that my contractor could replace the piece they installed (which was cut to fit around the tile that is no longer there). I was informed that only they could install it for $75 an hour. It's a piece of plastic! What a rip-off this company is! I'm just so glad that I hired a contractor instead of letting them do the whole bathroom. I'm sorry to say that we wasted our money on the surround and bathtub liner. Get a contractor! Mess or no mess, it's worth it!

The more you pay, the more the salesman makes. They will sell you a $4000 bathroom and turn around the next day and sell the exact same thing for $2800. If you do not sign a contract the day of the sales pitch, they say you won't get this "great deal" again. Not true, if you don't sign, they will keep calling and eventually give you almost $2000 off. They call it a rehash. They constantly call people at the end of the year to get more money on their books. The installers are paid a percentage of the job. So the more expensive the job and the faster they do it, the more money they make. Although some of them are good craftsman, it all boils down to how fast I can get this done. If you are lucky enough to get a rehash price, I feel sorry for you. The installers hate these because they are low cost = low pay. I guarantee every job has something wrong or the prep work installed incorrectly. What's behind the wall is the most important thing and it is always where the shortcuts are made.

I know for a fact that they cover up so many things that they should remove and fix - Tile falling off, mold, ants - the less they remove, the faster the job gets done. If you are not constantly looking over their shoulder, I guarantee they are doing shortcuts. They "stick" the new wall right over old damaged, wet tile and don't even think twice. The reason I am expressing my feelings is because I just watched Holmes Inspections Episode 69 Steamed, and it made me realize how much I hated working for Bath Fitter. This episode is perfect showcase of the job you will get from Bath Fitter. That's right. I hate to say it, but I was an installer; and it is a terrible job knowing how horrible the management expected us to perform work. I have ethics and had to put them aside in order to maintain my employment in order to be able to provide for my family. I would never recommend using Bath Fitter, even if it's a lot cheaper than another system. It is crap. Management is crap.

This "one day install" turned into a 7 week nightmare! They still have never painted the area of the wall that was patched by a contractor (not a Bath Fitter employee). I guess I will have to paint the wall myself.

I have had many, many remodeling projects done over the years and have never been as impressed as I was with this man. He was respectful to my elderly parents, caring, explained each part they were interested in knowing about and did a beautiful job. Wish everyone who worked for customers would take lessons from this man. Bath Fitter, give him a double salary and send him out on all your jobs as he is the best. Also would like to thank Barry who worked with Ron the first day and built the framework as he was also very professional and wonderful. It is costing a little more than we thought, but it is worth every penny!

Four years later, we noticed that our tub seemed rough on the bottom and wasn't cleaning well. I cleaned and cleaned (with authorized recommended cleaners that Bath Fitter said we should use); I even used bleach. Tub still seemed dirty. I called Bath Fitter's customer service, and they sent a technician to look at my tub. After he scrubbed and looked at the tub, he said that it appeared pitted from a chemical reaction. He asked what type of cleaner I used, and I showed it to him. I advised him that I would never use a cleaner that would damage the tub (they gave me a list), because I knew it would void the warranty and damage the tub. He said it appeared to be chemical damage and knew that Bath Fitter would not warrant the tub, but he would talk to his manager and see if they would replace it.

The manager was on vacation but called me today. He said that it wasn't covered, that it was a chemical reaction. I told him we had not used anything in the tub other than the cleaners they recommend and oil that I put in my bath. The manager then said, “Well, it was a chemical reaction to an unauthorized cleaner.” I again told him what I used, and he basically called me a liar. Then, he said, "Well, we can test the tub and see if you used something that wasn't authorized." Why didn't he just say, “Ma’am, you are a liar!”?

I have not used anything to clean my tub that wasn't on their list. I would never recommend their product as long as I live, and I think their Customer Service leaves a lot to be desired! Be Careful! Buyer beware. So, if I could afford to have it replaced once, I can do it again, except this time, I will replace it with a superior product - good old porcelain! This happened to me with Champion Windows 10 years ago, and I still take every opportunity to tell everyone I know - Facebook and Twitter - not to use Champion Windows, and I tell them why. Guess I will just add Bath Fitter to my list! Sorry Bath Fitter, you guys didn't even attempt to make me smile. Thumbs down, change the way you answer the phone!

We still paid $5,800.00. The only discount we got was the initial 10% off. Now approximately two weeks later, Bath Fitter have to come back and reinstall the floor of the shower because the original installer did not level it correctly and the shower does not drain out the water. The water sits in the base. Bath Fitter has not offered to reduce our cost. They are making my parents wait for some unknown reason to me. They have not contacted me, I am the main contact person. I feel that they have overcharged us for shoddy work and they are no doubt taking advantage of my elderly disabled parent. I will never recommend them.

When I told the owner about the bump in the tub, he said that the bump would not be covered under warranty even though they created the bump when they did the first repair. He stated that it could not be returned to the factory because of the stain! He offered to re-glue the wall surround and that's it. The company has been a nightmare to work with and I would never recommend them to anyone. The material does not hold up and the workmanship is shoddy. We will have to eventually rip everything out and pay to have it replaced with a proper tub and enclosure.

That info was relayed to me by the installer. The installer cut the living room ceiling, fixed leak very quickly, said he would be back after he found ceiling tiles to match. Still very happy with them. Today, however, I called them and I am getting a song and dance about how they are not going to find the tiles. I just did my whole living room and dining room walls and ceiling, etc. All fresh paint, etc., and they are going to desert me after they cut my ceiling up? I can't do this myself! No! I paid a lot of money for this! I need a finished job. I can't borrow more money for this! I am a retired man on fixed income. I trusted them to finish this! This is not the end of this!

I ran into Bath Fitters at a local RV show and spoke with the representative. She was very nice and talked me into giving my phone number. The products looked wonderful, and I thought this would be a nice solution to redo the tub without a major bathroom overhaul. I just wanted the tub covering, not the walls, etc. I explained this to her.

Someone called from Bath Fitters several days later, and I explained to her again that I was just interested in the tub covering, not any other products. She said that would be fine and that they would schedule an appointment. She asked what time I and my husband could be home. I explained to her that this is my project, and my husband has nothing to do with it. He works shift work and overtime, and there is no way I know his schedule ahead of time. I also work two jobs and have limited free time. I practically begged her to send someone out to give me a "free estimate," but she said she could not send someone unless my husband was present. She would have to speak with her supervisor and get back to me.

Since then (This was in January.), no one has called from Bath Fitters. After reading some of the complaints on this website, I am glad I did not follow through with this. It is very insulting to be a working woman and told you cannot make a decision without your husband present. If my husband called, would they have cared if I was present? We have spent over $100k on renovations to this house, and I am the one who has dealt with the numerous contractors and subcontractors, not my husband. I also work for a contractor full-time, and I know how the business works.

Bath Fitters seems like nothing but a sales pitch to try to get you to spend on products you do not want. Thanks goodness, I did not schedule the appointment. I will now have someone come and refinish the porcelain coating instead. Bath Fitters lost a potential customer because of their sexist and archaic business practices.

The first person I spoke to was very arrogant and told me that there had to be a reason for it happening and said that he would leave a message for the office to call me for an appointment. I received a call from Diane and explained the situation and told her that this had happened before. She said that she would speak to the owner and ask him what action he would take in this situation and that she would need to look up all the paperwork on this job. After not hearing from her for several weeks, I called the office and left a message on their answering machine that I would call Channel 12 News and expose their business.

I finally got a call back from the office to set an appointment for someone to come out and take care of the problem. When the gentleman arrived, he was there for about an hour. When he was done, he explained what he had done. He said that he had to re-caulk the tub and that the mechanism that is behind the water handle was a little loose and that the water may have gotten in through there. Then he proceeded to tell me that the water could have come in through a crack on the caulking. I don't really think he knew what really the problem was. He even told me that once I had re-caulked the tub myself, the contract becomes void. Really! I just think that they use every excuse as to what the real problem is. He even was going to charge me for it. Please! I will never, ever recommend this company to anyone. If anyone does get a job done from them, good luck.

The tub installation was absolutely shoddy. They took out the old shower unit and were bringing in the new wall portions to install. They had taken out old insulation from the walls that was damaged or wet, but had no intention of replacing any insulation. I had to ask them if they were going to replace insulation in the wall when I noticed that they were preparing to install the walls without it. I had to go buy the insulation myself, and put it in. They were not going to deal with any of that. I should have been advised of this during their sales pitch.

When the installer put up the wall portions, the walls were cut too short and he tried to hide the half inch gap in the middle of the wall by placing a piece of rubber trim right in the middle of the wall. Yes, that's right. Not at the bottom of the wall or the top, right in the middle. The wall is supposed to be one piece, not cut and pieced together like a puzzle. Not only that, but the piece of rubber trim was cut too short and didn't cover the open space between the seams. The caulking was terrible and had bubbles, gaps, and some areas were completely void of any caulking at all. The floor portion of the new install is about 6 inches shorter than the original so I now have 6" of bare concrete between the tub and floor of the bathroom.

Of course, the installer left my home without even letting me know he was finished. I expected him to do a visual inspection with me when he finished. I thought he was coming back the next morning to install the counter top so I was going to deal with these issues with him then. He never came back. A different installer was sent to install the vanity counter top. When this installer was finished installing the counter top, he also left without letting me know and without looking it over with me.

The counter top was cut completely uneven, did not match up with the back splash and the corners of the back splash did not match up either. The counter top itself was cut 1/2 inch short and none of the gaps were even filled. The back splash ledges were 1/2 off in height of each other where they meet in the corners. The back bottom corner of the back splash, where it meets up with the counter top, had a 1/2 inch gap between there as well and was cut crooked. They had also apparently measured the height of the back splash incorrectly, as there is now one inch of bare wall space where the walls used to meet the back splash. This only matters because the walls are textured, and now that one inch space all around the back splash is not.

I was told by Bath Fitters that I would have to paint the bare space on the walls before they could come back and caulk the counter top. Apparently, they measured incorrectly and didn't want to replace the back splash. Isn't that part of this job? The installer also left silicone sealant all over the top of the counter top, all over the back splash, and all over the walls above the back splash. Pathetic workmanship. I could not paint the wall, as the silicone that the installer had gotten all over the walls would not come off and the paint would not stick. Bath Fitters has come back twice to fix these issues and still the job is not done. The franchise owner of this location does not care enough about their customer service to come out and look at this instead they sent out a 4th person to take photographs. Photographs do not depict the problems correctly.

This process began in November, 2011 and it is now March 2012. The problems still are not resolved. I received my credit card statement a couple of days ago and lo and behold, on 02-23-2012 Bath Fitter charged my credit card the remaining $1,006. They did this without my knowledge, without my consent or authorization and without completing this job. I did not receive a letter advising me they were going to do this or a phone call either. I find this to be fraudulent and unethical. I called Donna with Bath Fitters who refuses to remove the charge. I have filed a dispute claim with my credit card holder but that doesn't fix the shoddy workmanship of Bath Fitters. I am completely disgusted with this company and their complete lack of customer care and workmanship. So much for one and a half days professional job.

Next, we decided to have BF re-do a tiled stall shower in our second full bath off the master bedroom. The first problem that we noticed was that the aluminum strip that is supposed to interact with the flexible seal under the shower door was installed backwards, so I corrected this botched job myself. The next issue I noticed was that the drain hole that was cut in the acrylic base was way off center from where the waste line pipe was located under the floor. Rather than fabricating a new base, the installer decided to fill the misaligned holes with gobs of silicone caulk so as to direct the water in the base of the shower to where the waste pipe was located. In addition to the off-center hole, there was no pitch in the base toward the drain hole so water would just stand in the bottom of the shower for days until it eventually evaporated.

We called BF about the problem and they sent yet another guy out who tried to fabricate another base with a pitch over the prior one. Instead of removing the previously installed base with the off-center drain hole, this guy cuts still another off-center hole and attempts to create a pitch in flat sheet stock by building up the outer edges with excess adhesive strips. Guess what? Flat sheet material is resistant to compound curves and bends. That didn't stop this guy from trying, though. We even had Kevin (president and so-called master plumber of BF) come and inspect the job and I don't think he ever had a clue as to any of the things that were done wrong.

A few days ago we discovered that the Moen flow control valve was not delivering hot water, so we paid a visit to our local BF office to have one of their installers take a look at it. We were told to expect someone between the hours of 3:00 and 5:00 pm. Six o'clock rolls around and still no knock on the door. We called BF to find out where this guy is. We were told that he was running late and wouldn't be available until 7:00 pm. At this point, I reached my limit with BF and told the woman on the phone to cancel the appointment and that I would never let another BF employee step into my home again. I have decided to avoid further disappointment and fix the problem myself.

Stay away from this company and this specific location. We had the shower completed with regular tile and it was less expensive and it came out better. I’m sure we will get our down-payment back someday but it’s not worth all the aggravation of dealing with a company like this. Life is too short and there are too many other professional companies out there. Drop this company fast. I had to file with the Better Business Bureau and there are no extenuating circumstances that Bath Fitters can dream up about this situation. They simply are not returning our deposit without a fight.

On July 2011, Bath Fitter of Warren, MI sent out a very nice salesman. I have been told that my enclosure is not of standard size so the standard tubs that are installed to prevent leaking do not fit. It appears Bath Fitter's only barrier against water leaking into my kitchen ceiling is the caulking. I contend that caulking along is not adequate protection. The salesman gets back to me and tells me that he has no solution and has been told a higher authority would get back to me. They sent out a repairman who said he was here to re-caulk. I told him he could but that was not a permanent fix. He was very nice and caulked it very well.

Then, a "higher authority" person came out. He seemed very genuine and seemed to want to help, but then, he later said he lacked authority and the decision had passed to Brian Conroy, I believe the owner. I set up an appointment with Brian. In morning of the appointment, he called and had to reschedule. Morning of this next appointment, he called to say he was too sick and I surely did not want him in my house in the condition he was in. He would call me the next week to reschedule. He never called.

End of following week, I called him. He is still too sick and would call first of next week to reschedule. He never called, so I called and he says that he has been too busy catching up but would surely call first of next week (week of October 24, 2011). He never called. I called this morning October 26, 2011 and he is not in the office, I am told. I left messages. I am also calling I believe a cell number he used to call me and have left messages with no response so far. My goal has been to meet with him, explain and show the problem, and get from him what kind of solution he proposes as a fair solution for his customer.

I am a retired automotive Senior and Plant Buyer and had a lot of experience with suppliers. I know it is not easy running and surviving as a business. I know all companies make mistakes and have problems. I contend it is not so much that you occasionally have them but how you respond to and handle them is what matters most. This company is not one I would recommend.

An inspection of the drain showed that the shower drain was lower than the old tub drain (water doesn't run uphill) and was pieced into the old drain with a rubber collar and hose clamps. The collar was dripping and eventually destroyed the ceiling. I had the plumbing repaired by my own plumber as it was an emergency situation.

When Bath Fitters came out, they ruled that they would not pay for the plumbing repairs since I did not use their plumbers. They also refused to pay for the ceiling because they said that it was damaged at the time of installation. Of course, it was! That's why we had the tub replaced in the first place! We have receipts for the ceiling repair done immediately after the shower was installed.

They told me that they would be out to install our shower and then never showed up or called. When I finally called them, they gave me some lame excuses and barely apologized for my loss time at work. Bath Fitter rescheduled for another day the following week. And guess what, they never showed up for a 2nd time! I called again and my calls went unanswered. I could only get in touch with Brancen who genuinely seemed surprised at what I told him. He said he was not told there were any problems with the install and would go to the office and find out what the problem was. Then, they did finally install our shower.

I want everyone to know that Bath Fitter does not use a licensed plumber to do the work! Yes, that is correct. When I asked the installer how long he had been a plumber, he honestly told me he was not a plumber, but that he had been doing this type of work for almost 4 years! Wow! I paid over $6k for a bathroom remodel and they aren't even using a licensed plumber. The installer was great (and honest) and told me the company only uses a licensed plumber on big or complicated jobs. It saves them money. Well, they have not finished my job. The one day installation has turned into 4 weeks and counting!

Please do yourself a favor and avoid Bath Fitter at all costs. They over-charge for their services and are not even licensed to do the work they are selling! Listen carefully to their sales pitch. They use "factory trained and certified" installers.. What a nice use of words to make you feel good. And I must also warn everyone that they will try to pressure you into signing a contract that night by offering you a discount because it saves them money and they want to pass along the savings to you.

Don't fall for it. It doesn't save them any money because the sales guy is on 100% commission, uses his own vehicle, and pays for his own gas. Thanks for being honest with us, Brancen. They will offer to take 10% off if you place your order that night.. Don't be sucked in. We didn't place the order that night because we needed to go to our own bank and within a week, the lady in their office was already calling us to offer even more money off to earn our business!

The are a complete scam. They installed a similar Bath Fitter for a neighbor of ours and they only paid $4k. Brancen tried to tell us that there was a price increase due to oil prices. Really? It's $2k more in less than a year.

Beware! Beware! Beware!

They charged us over $800 to install a faucet, and then did not even use a licensed plumber for the work!

Day 1: Once the tub was removed, the installer said the drain tap was too high for their tub and he needed to get a plumber to come and drill concrete to get it lower. Day 2: I got a plumber and he said no drilling needed and he was unsure why it had not been installed right away. After calling multiple times, I finally got Bath Fitter to come back to finish the job. I was not a priority, they originally gave me a date for two weeks later! I complained and complained saying, "If you were a tenant, how many days would you not take a shower for?". They eventually got a cancellation and came Friday of that week.

Day 5: The wrong tub arrives, too big for the enclosure. I ripped out the wall to get it to fit as the salesman measured wrong in the first place. The worker almost walked on the job right then. Don't blame him (apparently, workers hate working for them. Awesome!). The faucets are on backwards. Hot is cold, cold is hot (which they said they would fix). Finally when it was all done, it does looks great and I thanked my installer for all his hard work because I know he's getting more screwed than I am.

But read all the FINE PRINT. They are not plumbers and if they find any reason not to do it in one day, they won't. Write down everything the salesman guarantees! Yes, I'm just a dumb consumer who fell for all your marketing and didn't read the back of my contract thoroughly. Unlike McDonald's, if I ordered something and it's not right, I'll get a new one at every location.

I've worked in a customer service. I understand that I'm not going to get my tub for free and I'm not asking for that but a "Hey, here's a free bar of soap" or "Hey, we're SORRY for the inconvenience". ANYTHING! The manager here in Vancouver, BC had no sympathy. For the price and headache, it was not worth it in my situation.

After-sales service - unknown

The same representative came out, wrote up the paperwork and just informed us that the cost is $6400-$3000 down = $3400 due upon completion of the bathroom. When we questioned him on the difference he started packing up his materials, refused to leave any paperwork and while my husband and I were staring at each other in confusion, the representative simply walked out of our house! He didn't say anything - he didn't even close the front door. (we have the A/C on) He just walked out! It is so bizarre. At this point it is apparent that we are not valued as a potential customer since we are not able to finance and apparently $3000 is not enough to make us important. At this point I would not do business with this company regardless if they would do the work for free.

My wife and I were looking to remodel our bathroom as it had a pink tub and old tile walls. The house built in the 70s. Like most homeowners, we started asking friends and family if they new anyone. I come to find out three of my family members used bath fitter and they all loved it. We only have one full bath and my wife was panicking that we will not have the use of it for a week or more based on some of our friends that had regular contractors to theirs. So my wife went to the mall and checked out their display—and, boy, was she impressed! The person working there went over all the benefits of the one day installation and how she can clean it with just Windex.

She filled out a card so some one could contact us. Within two days, a very nice lady called to set up a time that my wife and I could be there together as there are lots of colors and options to pick. I know I could not do this without her as we have been married a long time and if I picked the wrong thing I would never hear the end of it! Anyway we did set up a time we would be together for the appointment. Appointment was for 6:30. Well, at 6:30 the Bath Fitter guys knocked on the door right on time. Boy, that's a first. Most of the time we have someone to our home, they are late or don't show up. He introduced himself as Mark—sorry, I don't remember his last name.

Talk about someone who love their job, Mark went over all of our options to have our bath redone and even went over what other ways we could do this not using Bath Fitter. I got to tell you: he made a lot of sense. Why anyone would tear out the tub and tiles and put the same thing back is nuts! He showed us the benefits of the acrylic tub and the seamless one-piece wall with no more caulking.

Within a week, we received a call for the measure tech to come out and remeasure.

I like that measure-twice-cut-once mentality. After a few weeks, they called to set an install date. On the day of installation, Dave the installer goes over everything we ordered to make sure it's right. Man, what a hard worker. He didn't even take lunch. And the thing I like was that he was a Bath Fitter employee and not a sub-contractor. When they tell you one day, they mean it. In about 9 hours, Dave was done! It looked great and my wife loved it! If she's happy, then I'm good. Again, we’ve been married a long time, guys, and you all know what I mean. Bottom line: if you are going to redo the bath, call Bath Fitter. You won't be disappointed.

But let's put all that aside. My complaint is about Consumer Affairs. There is always two sides to a complaint and Consumer Affairs offers no opportunity for a company to put forward their side of the story. If this was the case, then maybe readers could read both stories and come to their own conclusions.

To sum up, Consumer Affairs is very much a one-sided company. If you are willing to let people write up complaints on your website and even let people use people's full names and not let those have a chance to defend themselves, then to me this makes you a worse company than all those that are listed on your website and have genuine complaints against them.

Everyone I talked to said the price Bath Fitter gave them when the salesman came out, was the exact price, no hidden fees. After much and careful consideration, my wife and I will use Bath Fitter to do our bathroom. I am not questioning the validity of any of the complaints and I do feel that Bath Fitter was wrong in some cases on here, but this is a very big company and for every one complaint there are hundreds of satisfied customers. How do I know? I did my homework on the company, as you should do if you are considering such a big remodeling project. In 2009 bath Fitter was ranked #4 in the Qualified Remodeler magazine (a magazine which lists the top 500 remodeling companies in the U.S.). I also checked them out on the BBB and seen that they had an A- rating. They have also been around for 27 years. Do you think a company would be around that long if all they did was screw people out of their hard earned money?

The best way I can some up Bath Fitter is this, Mcdonalds is the biggest fast food chain in America (Bath Fitter is the biggest bathroom remodeling company in America). Mcdonalds is the corporation, but has thousands of individual chains owned by different franchises. You may go to one and have superior service but go to another and swear you will never eat Mcdonalds again. Why is that, if it is owned by Mcdonalds. Shouldn't they all have superior service? Yes, but since different locations are owned by different franchises you get different service. Same is true for Bath Fitter having several locations and each location having different managers, sales reps, installers etc.., Bath Fitter has a product that is bar none to anything else. Do not let these stories make your decision whether or not to use Bath Fitter, do your own homework, talk to people who have the product and ask to see it up close. You will be surprised by how many people have them and love them and would use them all over again.

The following week, I sold my house and asked Thomas, the Charleston, WV representative, to put my order on hold until I got my new house built. He told me that he could not do that because he needed to get the job done. I then told him that I had sold my house and he already had my $2,000.00 down payment so why could he not wait for me to build my new house. It was going to have at least two baths that he would be able to install. He still refused to put my order on hold so I asked for my money back. He told me that I only had three days to ask for my money back.

The installer was very professional as was the installation manager, who agreed that they should have waited on me to get my new house started so they would have two or more bathrooms to do. Bath Fitters is a company who puts their needs first instead of trying to satisfy the costumer, who, in return, can give them other clients. I have told several of my friends who wanted to remodel their bathrooms not to use Bath Fitters because of the way they treated me over money that they were guaranteed to receive.

Companies are out to make a profit. It cost them money to send a salesman out to your house for a second time because you ** didn't do your research, so they pass the savings onto you to sign and make a profit. Bath Fitters is not out to give product away, so quit your whining if they ask you for your business. Use the internet, do your price research and then call for the appointment. If you have no money and have a bad credit, do everyone a favor and leave them alone. Grow up. Go get your plastic and fiberglass tub off the shelf at Home Depot, go get your ceramic tile, go get your ** handyman to do your bathroom and when he is done maybe he can throw in some new windows too. Than call a professional company when you are ready to replace the ** work that was done.

I used Bath Fitter for two baths and had the best experience with a home remodeling company that I could have ever asked for. They are professional, prompt, and have excellent service. The installer was wonderful and done in a day. Obviously, this company isn't perfect, but they stand behind their work and always strive to please customers.

You get what you pay for and with Bath Fitter, I got the best.

I was thinking of the whole 1-piece concept vs 3-piece, you never really have mold up the corners of your bath walls. It's usually where the tub meets the walls. A 1-piece still has seams on the bottom just like a 3-piece but Bath Fitter charges you way more. I had a friend who worked for them and said that it costs them less than $1000 to make it but they charge you $4500 - $9000.

They say it's easier to clean the tiles but consider this, have you ever tried cleaning a sliding glass door? You never seem to get it right and if you do, its dirty immediately. Don't be fooled by these crooks. I bought a 3-piece and it's beautiful. If you do buy from Bath Fitter never do it on the first call because they will offer you more soon after. What a swell company. They will give you 20% off if you decline on first call and still make tons of profit.

Buyer, beware. The resulting damage was that they tried to pull a fast one on me. They threatened that if I didn't jump at the savings that they are offering, I would regret it. There was extreme pressure.

The second time they came out, we have the following complaints: 1) the installer left a 3 feet long x 5 inch wide hole in our wall; 2) there is gouge out of the lining where they had cut the lining on the wrong side of the panel; and 3) they still refused to install our shower head. The installer's attitude towards the damaged wall was, "oh well, guess you have to have that repaired."

I then called Bath Fitters of Michigan the next morning. Brian returned my call with an unprofessional attitude. Brian said that the installer said there were no holes in my wall, that there was a stress crack in the closet. I don't appreciate being called a liar! I also have photographs of the damages as well as paid them $5k to install a perfect job. Brian then went on to argue with me that the wall damage would not cost me $1000 to fix.

Instead of asking me how to make me happy, he fixated on how I came up with the $1000 figure. I also told him that the panel was damaged as it looked like they cut the panel on the wrong side. Again, instead of saying, we will fix it, Brian went on to badger me on just how would the installer cut it backwards. He was very condescending to me as well as spoke to me like I was an idiot. This is all after I paid them $5000 cash the day before for a better bathroom, not a worse-looking bathroom.

Brian asked when I was available so that he could come over and look at the bathroom, because I am a liar, and I gave him two times; However, he told me that they were not good for him. He then subsequently called my husband to verify my story as well as apologize to him profusely, but he was a unprofessional, chauvinistic **** to me. He obviously believes women do not know what they are talking about.

Now here is where it is our fault, we did not call again. Now after several more years, the corners are cracking allowing mold to grow between the walls. After a mere 8 years, this thing is a complete mess. Now they have a lifetime warranty but does me no good. They came out and said the walls would have to be replaced, but they would have to charge us. When they sold it to us, they stated what an indestructible product it was, but it was never installed correctly and it cracked.

I have to take full blame for not being watchful on them and now I am left with a mess. Don't let it happen to you.

While the installed shower stall seems to be functioning properly (no apparent leaks) and looks okay, I can not help but wonder if Bath Fitter has not taken advantage of or gouged my father. With a bit of investigation, I noticed that Lowe's was asking $350-400 for a shower enclosure similar if not identical to the unit Bath Fitter installed. Adding $100-150 for ancillary supplies and fittings, I arrived at a total total materials cost of approximately $550.00-600.00. Subtracting materials from the $5,596.00 contract price leaves a balance of $4,996.00. For what? Labor? The installer only took two half days to complete his work. Labor then would be $4,996.00/8 hours or $630.75 per hour! Outrageous! I'd be very surprised if brain surgeons or rocket scientists made this much. I am extremely dissatisfied with this situation. I wonder how many $-thousands of their advertising I can negate by accurate, yet negative word-of-mouth.

I was more than disappointed when I discovered this. They are coming back again to let me pick out different hardware and they are also going to be bringing me a tube of silicone so that I can fix the silicone myself. The manager came up and looked at the silicone and tried to fix it himself, but it still looks terrible (all bumpy and spread all over the place). The manager is trying to get it right, but this has been a horrible experience for me. Next time I will stick to local companies.

I contacted the company & spoke with the manager, Mark. The first thing he said was that he has "never" heard of this type of reaction. I always get suspicious when someone says "never", and I was right to heed my intuition! He said "we only use silicone & blue tape" it couldn't have been caused by the installation. He gave me every ridiculous excise for what could've been the cause, (such as saying it could've been from an open jar of peanut butter! Ugh!) insisting they only use silicon & this tape. He gave me the number of the installer on call that weekend, Joe. The install was on Wednesday, my father went to the doctor Thursday, and on Friday he was still suffering.

On Friday, Mark said he called two other managers & they also said they had "never" heard of such a reaction. I thought he was hoping I'd just accept that lame comment & go away! Thursday night my brother went to the house & noticed the strong smell of chemical in the bathroom - he shut the door after turning on the fan. Mark said the silicone cures after 24 hrs., when I told him of this strong chemical odor very apparent 48 hrs later.

I called Joe, the installer on-call Saturday morning, when I asked about the odor & that I just want to trace the cause of my father's reaction, he said they use a very toxic spray glue! He read the warnings on the label to me - can cause respiratory ailments, if inhaled can affect certain organs! Keep area well ventilated! There was no warning stating this anywhere in the contract, the guy doing the install never warned my parents, he didn't ask them to remove any toiletries on the bathroom counter, never covered anything - he just sprayed this adhesive & left!

On Monday, I called Mark again & said I wanted a list of all the products used in the installation. He sent me an MSDS user's guide. Nowhere does it even mention this spray adhesive called Adspray which is what the installer said they use. When I asked the manager about using a spray glue in installations he said "who told you that?" Thankfully the installer was forthcoming with the name of the product, the ingredients & warnings. The manager gave me nothing! Makes me think he's hiding something!

I googled Adspray & spent hours trying to track down the specific product used in this install. Exasperated, I call Joe the installer saying I shouldn't have to work this hard and am considering calling a local TV station & an attorney for help. He said let me call Mark, he may take it more seriously if it comes from me. Well, Joe called me back saying Mark will send you a label from the can. Two days later, I got a 2"X2" square of the label with just the ingredients! This guy is a piece of work! Every owner's nightmare!

I have contacted an attorney, am calling the TV station today and I found the number of the company that manufactures this product. I will have my father go through tests to see what ingredient(s) caused the reaction, and then proceed with a vengeance. Ultimately, my family wants a warning in writing on the contract, especially for the elderly, anyone with respiratory illness, autism, etc; the installers educated on proper installs i.e. remove everything from room, cover sink, toilet, floor before spraying adhesive, provide proper ventilation for at least 24 hrs., the installers have to wear masks, (they don't - I'm sure OSHA will be interested to know that!) (Major health issue for employees!)

It has been an uphill battle with this manager & thankfully, the installer was decent enough to give me the info I needed for my father's health! If it weren't for him, I'd be even more frustrated trying to get this manager to be honest & forthcoming to make sure the customer who paid $6000 was happy and taken care of! Beware! Beware! Beware! I am telling everyone to avoid this company! My father is the sole caregiver for my mother. She is housebound. My father only leaves the house to shop for groceries, medical & dental appointments. He lost sleep because of the discomfort, for 5 days! Thankfully, I was able to come in & help my father by doing his duties for my mother. Now he will have to see an allergist & go through testing. I also have pictures of his body covered in this rash.

Bill ** (manager) has a spiteful, hateful, attitude. I wrote him a letter expressing my dissatisfaction; he didn't have the courtesy to respond. I complained over and over to the office staff so they scheduled the installer to come back. During one of the calls, they put him (the manager) on the phone and he started to argue with me. He complained about how many times I called them, and he never apologized for destroying and stripping me of my entire plumbing system which was high performance and superb quality.

The only change I wanted was the appearance of my tub and wall, not the functionality! I never asked them to rip out or change my plumbing fixtures. They never clarified, openly told me or discussed with me that they were going to strip me of the functionality of my showering system, which I loved and was so happy with for over 16 years. I'm emotionally distraught over this loss and traumatized.

They just take it for granted that's what customers want. Well not me, I told them I didn't want or liked what they did and I wanted my system back. They said it was illegal and besides they installed what I had selected.

How could it be illegal if I had my system over 16 years, just a day ago? I realized then, I had been had and there was no way they were going to return what they took away from me. Besides taking away my plumbing fixtures which they threw away without my consent and had no right to trash, they didn't even ask me if I wanted to keep them. The professional procedure would of been for them to leave the parts with me.

My plumbing fixtures consisted of a temperature mixing valve, a pressure balancing valve and my shower head was priceless. I had full control of my showering system and I used to look forward to my ultimate daily showers with a passion, fulfillment and joy. I no longer feel that same joy.

I wish something could be done to these criminals that take advantage and violate innocent victims like me.

I had the guy come down and took bathroom ceiling off my contract. So a new contract was made. I only did it because they would not listen to me that I want my money back. So before three days, I canceled. All they gave me back was $500$ for ceiling. They kept $4000 of my money. I had no services done. They still have all material. I can't afford a lawyer. I was laid off and barely making ends meet. Now, I can see keeping some at least $1000 but not the whole thing. I don't have a phone because it was shut off at the moment so I can't contact anyone.

Clifford, the sales rep was on time and greeted me with a smile. His next question was, "Where is your husband? " I said, "He is at work. " Clifford said, "Will your husband be joining us at all? " I started wondering why he was so concerned about my husband's presence because all of the other contractors, workers, etc., that I have dealt with in the past for other jobs never had this concern.

We proceed to the bathroom and I get a song and dance about their products and the lifetime guarantee and a lot of other bs and in between almost every other sentence from Clifford was, "Gee, I wish your husband was here." I asked Clifford, "Would the price/quote be different if he were here because that's all we are interested in at this time?" Another song & dance about how great the product is and if we wanted cheap they could give us cheap.

By this time, 15 minutes into the meeting I was very insulted and frustrated. So, I asked Clifford, "Are you going to measure and give me a quote for a bath liner?" He said that he really needs my husband present and could we reschedule when he is available." I walked away wasting my time and my tenant's time because he refused to give me a quote. I called the office and told them I wanted to know what kind of company is Bath Fitter by not giving a woman a quote. Are they prejudiced against women? The supervisor stated, "We need all decision makers present." I didn't buy that because when they thought the appointment was with my husband, they never told him I had to be present.

After reading the comments here, I have an idea how much they would try to charge whether my husband was present or not and it is not worth it. After seeing all the problems and complaints on their service and product, I am not interested in their company.

I do thank Donna of Norfolk, VA who had a similar complaint as me on 2/5/2008. She stated she felt she was "teleported back to the 1950s the way they treated her because her husband (of 6 mos) was not present. " I hope Bath Fitters realizes that Ozzie and Harriet both work outside of the home now and that women are capable of handling business without their husband. Sometimes, better than the husband!

I had a friend work for them and it costs them less than a $1000 to make it and charge you $4500- $9000. They say it’s easier to clean than tiles but consider this: have you ever tried to clean a sliding glass door? You never seem to get it right and if you do it’s dirty immediately. Don’t be fooled by these crooks. I bought a 3-piece and it’s beautiful. If you do buy from Bath Fitter never do it on the first call because they will offer you more off soon after. What a swell company. They will give you 20% off if you say no on first call and still make tons of profit. Buyer, beware. They tried to pull a fast one on me. Threatened that if I didn’t jump at saving I would regret it. Extreme pressure.

When I called to try to remedy the problem two days after initial installation, I was not given any date nor time when the installer would be back to try to resolve my problem. I was only told that "they would get to it when they were back in my area again, maybe next week". I also was told that the shower rod is screwed into the walls of the shower and that because of this they would be unable to repair the holes left behind, but only cover them. I think that for the $5,500 I spent on this system that I should get prompt service with a date and time when they would be back and that they should fix this problem as soon as possible. The installer who called me back, Joe ** agreed with me that the shower rod should not be screwed into the walls because of the high price of the system and that an ordinary shower rod would do the job of holding up the shower curtain without making any more unneeded holes. It became apparent to me that this was simply how he was told and trained to install these systems.

So after spending $5,500, I will to go out to my local home improvement store this weekend and spend more money on a new shower curtain rod that will not need to be screwed into the walls of my brand new, highly expense tub and walls. I would also like to add the fact that the clear plastic shower curtain rings that were given to us by the installer are very cheap and something you can get at any dollar store.

For the amount of money I spent on your product, I 'm very disillusioned with the experience I have had thus far, and cannot in my good conscious ever recommend your product or services to anyone ever. I was told that Bath Fitter was the Mercedes Benz of the bath renovation world by the salesman. I vehemently disagree. I would recommend that in future installation the owner of the home be allowed to make a choice between the screwed in shower rod and an ordinary shower rod that will not add holes to the walls of the shower enclosure. I also would like to recommend that Bath Fitter give the customer some decent looking metal shower curtain rings to match the chrome faucets or whichever color faucet that they chosen. I think these small, inexpensive changes would increase customer's satisfaction greatly with your product in the future. If you have any questions or need me to clarify anything I have written please do not hesitate to contact me.

I paid around $4,500 and had my 5x8 bathroom completely remodeled. I kept my cast iron tub, had the surround tiled, new fixtures, tiled floor and new vanity. Why re-bath when you can remodel?

I caught up with him by phone months later. He said he couldn't get it financed, I ask why didn't he get back to me? He stalled for an answer and then said he was dealing with another finance company that might be able to finance the job. I had to call the office a number of times before Joe returned my call. I told him I want my $250.00 returned. Joe said to me I have to talk to Lauren, she handles the money. This, of course, began a cycle of telephone tag.

Lauren was always at lunch, not in or off until next week. When track her down, she told me she could not return my deposit because I had to cancel the job within 72hrs. I became angry and explained the job was supposed to be financed and I had to wait for Joe to get back to me and he never did. Then she went on to say, Bath Fitters measured and cut material for the job. I told her that was impossible because the tub had to be leveled. The tub was on a 10” tilt. The under-floor has to be reconstructed, (the floor was water rot) and I have to install a security bath window much smaller in size than the standard contractor’s window in place now. And a single faucet plumbing before any work could be measured. Sheetrock and wall board were not completed.

Finally, I was told, by Lauren, "I'll get back to you. I have to discuss this with my supervisor/owner." Three weeks passed and I called a number of times. No one has returned my calls or refunded my $250.00. I spoke to another female in the office last month, February 2010. I told her the whole story and I said, "What are you people rip off artists? Her response was, "We’re not that kind of company. Someone will get back to you.” I'm still waiting, today is March 30, 2010.

This company needs to be shut down and denied a license to re-open under another name. I can see that this is a pattern with them. I will report them to the Dept. of Consumer Affairs for further action. They didn’t do anything to deserve $250.00. They advertised, "FREE ESTIMATES". My advice to consumers, stay away from Bath Fitters.

Home Depot, Shears and Lowell’s may be expensive, but their reputable and if you’re not satisfied, they will return and get it right. I am 71 y/o retired living on a fixed income. This company Bath Fitters should be shut down.

She was very rude so I got off the phone, and after thinking of all the hassle they gave us, I called back and told her we would reschedule at another time, and she wasn't happy, and was rather mean on the phone. Whatever happened to customer service? And when a business answers the phone, they should address who they are, and their name is not customer service, and I would say from where? Needless to say, we will find another company who needs our business and our money to stay in business. You think with the way things are right now, people would be a little nicer! They lost a customer, willing to provide someone with a paycheck, to put food on their table.

I complained to the office about the job, and they said I would have to get in touch with him. He called me in August or September 2009. I asked him what happened, why he did not return my calls, and what happened to the financing? He replied, "we don't do business with that finance company anymore". Why didn't you get back to me as you promised. I said I can't have the work done unless he financed it, as he had promised. He replied "we have another finance company that we deal with". I asked him to call me when he gets it financed, or return my deposit. After waiting for a decision, I called him in January 2010. He said he can't get it financed. I said return my $250.00. He said the office handles that, and I should speak to Loureen. I called the office several times before Loureen returned my call from stage 2 Alexander (631 9560634 at 3:15pm 02/02/10).

I explained the problem and asked that they return my $250.00. She said at first, If I wanted to cancel the contract, I had 3 days from the date the contract was signed to do so. When I said the job was contingent on approved financing by Bath Fitter. She then switched her rational for not refunding my deposit to, "we order parts for the job". I said how could you order parts when the bath area was under construction. The window still had to be removed, the tub was sitting on a 10* list, and in need of being leveled, and reinforced floor beams installed.

The tub faucet and triple knobs have to be converted to a single control etc. The bath walls, vanity and med cabinet space have to be measured, before you can accurately measure how much material is needed, and the cost. She said Bath Fitter salesman measured all the areas, and that material was custom measured for my job. We got into a heated dispute. I threaten to report them to Suffolk County Dept. of Consumer Affairs. Loreen said she'd get back to me. That was Tuesday, February 2, 1010. As of today, and the time of this complaint, Bath Fitter,nor sales,mam Joe, have returned my call.

Over time, say 10 years, the caulk along the long wall began to leak and filled the space between the liner and original tub with water and the glue on the bottom let go. I removed the drain and squeezed out a few gallons of water. I then re-caulked the long seam with silicone and the leak stopped. The seam is too wide and unsightly. My beef is this seam should have been 1/4" wide at most, but poor fit up and craftsmanship is to blame. Also, these liners should have a lip on the long side to slip up under the bottom edge of the wall tile. Caulk is the only water barrier. I recommend one get references and go see for yourself the quality or lack thereof before signing a contract with Bath Fitters. I will not use them again.

He brought some kind of solvent to remove the adhesive but was unable to do anything about the scratch in the acrylic tub other than recommend a polish. He said he would have their office call us back. Well that was over 2 months ago and we haven't heard back. Our calls go to voice mail with no response. I truly wished I researched them a little more and, certainly, would have reconsidered giving them any business had I discovered this site. So after 5 months, the caulking is starting to peel and mold. Guess what? I'll do the repair myself. For any perspective Bath Fitter customers, please, please deal them with extreme caution. Better yet, don't deal with them at all.

In summary: The deed is done. We did receive installation and product as quoted but the quality of workmanship is very poor. However, getting after sales service is next to impossible. Buyer beware!

What was supposed to be a one-day installation turned into 2 1/2 days. Beginning at 9 a.m. and finishing up on the last day at approximately 8 p.m., they held us up from going to dinner with friends, who were patiently waiting. The only complaint clear to the naked eye at a quick glance was the shower doors were not the correct size and they needed to be switched for easier access into the shower.

The installation took place on October 21, 2008. While we continued to wait on the replacement doors, my husband pointed out that the walls were not "plumbed." I never heard this term before, but my husband explained it. We found too that there was a lot of play in the doors and too much space on the floor around the drain.

On November 3, Glenn (manager) came to our home and inspected the work. He supported the need to have the correct doors put in, and he also agreed that installation was poorly done and that the walls had to be torn down and replaced. I have proof of this in writing. On November 8, I sent a certified letter to the company addressing these concerns and pointed out that had I been a single woman, I would have been taken advantage of not knowing what the finished product should look like.

I received a call from Glen in July of this year asking to meet with me at my home. I agreed. I again expressed that I did not want anyone from Bath Fitter to do any work whatsoever in my home ever again, not even to replace the doors. I made it clear too that this work should have been done right the first time. I had hoped that the purpose of his visit was to agree to reduce this cost that we pay directly at their finance company. I expressed that I would be willing to pay half and chalk this off as a bad experience. He said he had to get back to me on that and would call me again in a few days. I heard from him again about two weeks later, and the response was no but that they would be willing to redo the work as previously discussed.

I then obtained a lawyer, and in the absence of having been given a copy of the original contract we signed, we had a day in court in Philadelphia County to learn at that time that any complaints, claims, etc. against Bath Fitter should be filed in Dauphin County. I then made arrangements and paid to have a conference call with an attorney in Dauphin County who gave me good sound legal advice. He informed me of the positive and negative sides of such a case.

The only thing holding me back is my inability to pay legal fees for another attorney to represent me. I'm already out $600 in legal fees. I sent another certified letter to a Martin, who is the president/owner of Bath Fitter on October 9. That was returned to me by the Postal Service, which stated "return to sender" and forward time had expired. I then called to verify the mailing address, which happened to be correct. I decided then to just fax my correspondence to him on November 3.

To date, I've heard nothing whatsoever, which angers me even more. I'm giving thought to contacting the Better Business Bureau. I am quite surprised that Bath Fitter has not been put out of business! How could they operate for so long with all the complaints you hear about, let alone the countless ones who have not complained? I heard there is a class action suit somewhere against them. I would certainly like to be put on the list. And I would testify in court. Just tell me when and where. Lastly, my regret is that there was absolutely nothing physically or mechanically wrong with our old shower. Our mistake is not being able to get it back.

Then he went into the bathroom and applied the coating using a respirator. I have a 4-year-old in my house! My house was overcome with toxic fumes. All the doors and windows were opened. Upon leaving, the installer said the smell will last a couple of hours. After a couple of hours, we took the child out of the house. We had stinging eyes, sore throats, chest pains, and pain in my ears. What is happening to the 4-year-old? I called Bath Fitters on 10/19 and told Sherri I needed a list of the toxic ingredients and side effects. Plus, a copy of what I signed when the guy was leaving. She was all bubbly and said yes. Nothing ever came. This place does not have any concern for the customers once the bill is paid. There is no customer service. I still have a smell in my house 8 days later. What did this cause in the 4-year-old? What can I tell a doctor what we were exposed to?

Finally, he worked more than 8 hours on the job and still was not finished. I could not break the commitment made to attend the evening function. The installer said he had about two hours more work to complete the job. I knew that I could not have him stay. I told him I would call the company and request the completion of the work to be rescheduled as soon as possible. The company said they could not accommodate my request and that it could be perhaps next week before they could finish it. I told them it was unacceptable.

Donna, the branch manager, came on the line and began to be very rude and insulting. It was so rude that I told her I was going to record the conversation. She told me that she had a business to run and that she could not reschedule the job "just for my convenience." I was shocked at her reply. She expected me to go at least a week, maybe longer, without proper hygiene and with unhealthy and unsanitary conditions. The conversation ended by her hanging up in my ear and telling me "Mr. **, drop dead!" I have it recorded.

In addition, the workman left the job with no water hook-up in the shower, no doors on the shower, and about 2 hours more from completion. He tracked in mud from the yard all over my floors and rugs. He sawed material in my bathroom that created a cloud of the finest dust particles dangerous to breathe, leaving the cloud of dust to precipitate all over three rooms of my house. It will take several days to clean up the mess. I may have to hire a cleaner to come in and clean as I am disabled with 4 degenerated disks in my back and unable to properly clean up his mess he left.

In addition, I am treated by the doctor for an asthmatic lung condition. There is dust left everywhere, and I am having repercussions tonight with extreme headache and difficulty in breathing. I don't see why if the job isn't complete that I shouldn't be first on the list tomorrow either early in the morning or sometime during the day. Why should I be forced to wait a week or more without having bathing facilities for proper hygiene? This is inhumane and against good business practices. And then, to be shouted at, insulted, and rudely hung up on with the words "Mr. **, drop dead!" is inexcusable! I don't know what to do!

I first thought Bath Fitter to be too expensive. After researching bathtub building materials, I decided acrylic was the best material to meet my needs. As I spoke with tub suppliers and plumbers, I came to realize there existed a $500-$700 decrease in replacement expense over the Bath Fitter quote. My problem was having to deal with two suppliers. If a problem was to arise with new installation, who would be responsible? How could any issues be resolved and where is the warranty? The Bath Fitter warranty is unsurpassed. Lifetime is a very long time. Should any tub or shower problems arise within my lifetime, I have but to call my Bath Fitter supplier. Any $500-$700 savings on original installation would be exhausted within the cost of a tub alone, never mind any plumbing expense.

I was contacted on Monday and promised installation on that same Wednesday. Scott arrived on Wednesday morning, removed my existing tub/shower unit and completed the installation of my new tub, shower walls, plumbing fixtures, header and shower doors within eight hours. Even a potential problem with plumbing was discovered and repair was implemented at no additional cost. These guys know what they are doing and have no desire to return to implement any repair at their expense. I am very satisfied with my new tub/shower unit and impressed with the professionalism of Bath Fitter. I strongly recommend replacing an existing tub/shower problem as opposed to covering, trying to cover one up.

I called the corporate number the day before my schedule measurement appointment, hoping there was still time to cancel. The corporate help desk informed me that I had three days to cancel after signing the contract with no penalty. After the three days, I would be held accountable for the deposit and up to 50% of the total job. I stated that I couldn't find that language or anything similar on the contract I'd signed. I even asked what paragraph and line number etc. It wasn't there. She told me a local representative would contact me. Steve, my original sales rep, contacted me and stated the same 3-days/50%. I stated that the documents I had didn't state that signed anything like that. He didn't deny it and said his manager would contact me.

The next day George called me. I explained the situation and that I didn't see any where about the cancellation policy on the documents I'd signed. He referenced a vague statement on the contract about the purchaser defaulting etc. To me it seemed more like if I refused to pay not cancel, but I'm not a contract lawyer. I said that if that was the case, there was still no language referencing the 3-day time frame in the contract I'd signed. He stated that there was an entirely separate document about cancellation, and that I had signed it. He also stated that I should have two copies of this document. I stated that I never discussed this or had seen or signed any document with my sales rep, Steve about canceling. He told me that I signed it.

My wife and I are very organized people. We had every scrap of paper and remembered small details about the conversation, but never anything about this cancellation form that we supposedly had to copies of. George faxed over the form and there at the bottom was my alleged signature right next to a statement that says "I certify I have received two copies of this form and have until midnight three days from now to cancel." That was not my signature!

My wife agreed that she could forge my name better and it appeared as though someone traced my signature from the contract as it had all the details of that one signature. I showed other people the two signatures that I had signed for them and the false signature. All agreed that they weren't a match. I called George back and said that I wasn't comfortable with this being my signature. He said that was a big deal and that if so Steve would be terminated immediately. He said he would investigate and get back to me.

After a few hours, George called me back and said that he talked to Steve (one of his best sales reps) and that he said he didn't sign it. He also said that he told Steve that if he did sign it he could be fired. Now I'm no master interrogator, but if you tell someone they're going to get fired if they say yes, you're "coaching the witness" to say no. He then said that he personally looked at the signatures and said that "all three look different" and he can't be sure. To be fair, I'm sure they get people trying to cancel all the time, but I'm of sound reason and if I signed something, I honor that contract even if it was an expensive mistake.

I told him to please refund my deposit, or I would seek my attorney's help if needed. He said that he would contact his corporate office and discuss with them. The next day, I heard nothing. I was hoping for at least a phone call saying that he was on it and that they're taking this charge seriously. Nothing for the next 3 days. I called George 5 business days after our initial discussion. After leaving a message for George, we do connect in the late evening 7pm, he called me back.

He has the audacity to ask me if I still want to cancel and if yes, that they will hold me responsible for the deposit and up to 50% of the total job. I was speechless. After he checked to make sure I was still there, I asked him what about the situation we discussed last week. Had he heard anything from corporate? He went on to reiterate that they were three different signatures and now states that he's had experts look at the document and that it's not Steve's handwriting.

Just as I'm about to ask for these official analysis documents to be sent to me and call my lawyer, George said that it's not worth the trouble for them or me and that he'll refund the money. I said thank you, please refund the money to the same Visa card.

I just wanted to share my experience so that Bath Fitter and customers of other companies make sure that they’re getting all the paperwork, so that they won't be in the same stressful situation that I was in. Money was returned, although I was under stress and very upset at work and home that someone had forged my signature and that I would have to possibly go to court to get it resolved.

Shortly afterward, I received a call from Pawl, the manager of the Watchung Bath Fitter. This is the gentlemen mentioned in my original posting (I misunderstood the pronunciation of his name during my earlier conversation). Pawl apologized for the previous misunderstanding and personally came to my home several hours later and re-caulked my tub, no-charge. He further stated that my warranty would not be affected and that any future maintenance issues would be handled in a manner much more advantageous to me.

Although corporate dragged their feet, I am very grateful for Mr. **'s assistance and I am especially pleased with Pawl's personal response in this matter. I am very impressed that the manager himself came out to my home to ensure that this situation was resolved amicably.

Next he said that I could not get a refund on the $300 deposit. I really kicked up a fuss over this as they had seen my tub, etc., and I had made the deposit in good faith - that the work could be done as agreed - even with a little more plumbing work (clearly this installer was not a plumber, however). After "going to the top" in the local office, I did get my $300 refunded. Then, about three weeks later, I started getting water from this bathroom down through my kitchen ceiling. Long story short, when I got a contractor that then did pull out the whole tub to also replace the surround (had to take money from a retirement fund), they discovered that the bathtub drain was not connected and had silicone around it.

The installer had not attached to the plumbing at all. So, even if they tell you that they can do the work on an older home with newer plumbing (my home is 100 years old, but my tub was 50 years old; I know this because it was my parent’s home), they do not know about plumbing and are not reliable in regard to their repairs. I think different Bath Fitters locations can be different, but watch the fine print regarding how they deal with your plumbing! The cost went from $1,200 (Bath Fitters) to $4,000 for the bathtub because now the surround is an issue. It remains to be seen if my kitchen ceiling needs to be replaced (can't be partial because a lowered ceiling tile does not exist anymore).

A gentleman named Taul (manager?) asked me why I didn't call the company. Again, to my knowledge, this is a common maintenance procedure. When I had the tub installed, I was told not to use certain cleaning products and I received a copy of the list of these cleaners. I was never informed that I would void the warranty by re-caulking and it is not listed on my warranty card as a condition. Taul informed me that the company would charge me at least $75 to come out and re-caulk the tub. He offered to sell me a tube of silicone for $10. I would also need a special etching solvent in order to perform the task myself. However, he insisted that if I do it myself, I will be voiding the warranty. I've also been informed by a plumber that working with silicone is messy and difficult.

Everyone considering the purchase of one of these acrylic liners should know about this right upfront, don't you think? I've sent an email to the company and I will follow up tomorrow with a call to the general manager, but I don't yet know how this will turn out. Stay tuned.

4. There is no start date - just Terry ** estimated date.

What is a legal and legitimate contract for legal business? I called for a "bath seat" for my jet tube for my disability. Terry ** knew he could not provide this bath seat, but he came to my home and misled me into believing he could. What is a legal contract for purchase and services? No purchase was made because Terry ** could not provide the bath seat I requested. And no prices were written, no labor cost charges were written, no affirm date was made because I was waiting to hear about the "bath seat" I requested, which Bath Fitters, Inc. could not provide. What constitutes a contract? Please let me know.

Five appointments and 6 months later, it is still not done. The last time they came out, I got a call that they would cut a hole in the wall and redo some of the plumbing, fix the hole and paint it and I would not see the repair. No charge to me. So I said yes. Someone from the company came out, did all that they said they would do. He said he could not paint it because the plaster was not dry and that there would be someone out the next day to paint it for me. No one came and when he did finish his job, he left the tub a mess and the new fixtures has a dry mixture on them.

I am not going to get on my hands and knees to clean any tub for them. I just got another bill from them as I just put down a small down payment. I called them and left a message that the work was not completed yet and that I was very upset with there company and the job was not finished yet. It still needs to be painted and cleaned up. I am very upset and would not recommend them or use them again.

I come to find out that when they installed the shower wall, they never caulked the top edge where the wall and liner come together. So for 9 years water has been getting down behind the liner wall and ruining my wall, which made the tiles pop off. The service man did say, “Yes, it should have been caulked, but…” I say, “But what?” Had it been caulked 9 years ago, then there wouldn't be a water issue popping my tiles off which caused the liner to bow and caused a water leak. It is clear that this is because of their faulty installation, no doubt about it. I called my homeowners insurance and unfortunately they do not cover faulty installation claims. So now I am on my own as to how to get this whole matter fixed. Oh, it was nice to know that they decided to start giving lifetime warranties the year after mine ran out, don't you think?

My whole ceiling in the downstairs laundry room sagged and we needed to cut it away. I filled the tub again less then 6 inches and in the back left hand corner of the tub it just drips right out - nowhere near the overflow and drain pipe. We will see what the company does. They are supposed to be coming in the morning but with all of the complaints, I will probably have a fight on my hands. I will keep you posted as to what should take place. Has anybody thought of a class action lawsuit, because they do not back their products or lifetime warranty? More to follow.

I worked for the Vancouver branch for 6 months and in that time, the small number of staff lost 7 people including myself. They have very high turn-over due to poor management, poor pay, and poor treatment. The installers are treated very poorly and due to the high turn-over, they are turned out on their own to do installations before they are ready. Employees that are not performing well are not let go for reasons unknown, and as such, poor work is the result and many mistakes are made. Many of them large. The payments are often processed incorrectly and customers have had to contact their credit card companies to have it reversed.

The branch manager has no customer service skills whatsoever and doesn't care. He does not care about your problems with your installation, he does not care that your only bathroom is ripped apart and we can not install because the estimator measured your tub incorrectly, and he does not care about his staff. He does however care a great deal about money and numbers, and does what it takes to get both. He lies to prospective employees saying that we are always hiring because we are expanding, not because his staff are running from such a negative and unhealthy work environment.

He also says that Bath Fitter is recession proof, however in my 6 months I have seen the work load cut down to less than a quarter what it was when I started. Do yourself a favor, don't get involved. Just because your product is installed, doesn't mean it will be the last time you have a Bath Fitter installer in your home. And that is almost guaranteed.

We spent a year buying Drano and snakes to try to fix the plumbing the cheapest way possible. But nothing worked. The drain never moved any better. With our frustration growing, as January 2009 came around, we took our tax refund and called a plumber. The first thing the plumber did was to try the snake. He could not get it down the drain. He told us that it would be very expensive to fix it. Since the house was "brand new" to us, we had no idea about the history of the house and we thought that the problem was in the plumbing throughout the house, the basement or a root growing into the pipes outside.

We made an appointment for the plumber to come back. He had to cut a hole in our kitchen ceiling to be able to access the pipes to the bathtub. We also had to take down all of our kitchen cabinets for this job. He started to cut into our pipes, and about 30 minutes later, he came out to me to ask me if someone had been over to remodel our bathtub. I told him that Bath Fitter was here about a year ago. He said that Bath Fitter made a mistake while they were here. While remodeling the bathtub, the tech doing the job, cut the plunger in the tub. It dropped down and was lodged in the pipe, allowing only about 10% of the pipe to be open, which was what was making the tub drain so slowly. He recommended that I contact Bath Fitter about the problem and told me that Bath Fitter could call him to talk about the problem. He also gave me the pipe with the plunger in it so we could show Bath Fitter what they had done.

So, I contacted Bath Fitter and spoke to the office manager of your Guilderland, NY branch. She asked me to fax over the receipt of the plumber's bill. She was very aggravated by my complaint since it was a year later. I told her that I could see why a year later would be very frustrating for her, but after spending $3000 on a brand new tub and liner, we did not think that it could have possibly been their fault. We had just bought the house, did not know the history and could not imagine where the problem was. She told me she would get back to me.

A few days later, she called and offered me 50% of the plumber's bill. I told her "no" because it was their mistake and that it was only right for them to give us our money back. She was very insulted and rude to me and said, "I guess you do not understand what we are trying to do for you and I will have to have our Vice President, Mike, call you back so he can explain things more simply for you". Then she hung up on me before I had a chance to respond.

Mike called me back a few hours later and after an hour discussion with him, we came to an agreement that they would give us a reimbursement of 75% of the plumber's bill back. While on the phone with Mike, I also expressed a concern with our bathtub, since the walls were also coming unglued. He told me that he would send someone over immediately to fix that problem. An appointment was made for the following Tuesday. I took Tuesday off work to meet the installer and about 1 hour before our appointment, the office manager called me and told me that the service man was running late and would not be able to make it.

I told her that I had already taken time off work and an hour's notice was not acceptable or respectable business practice. So, they did end up sending a serviceman over that afternoon. While he was here, we looked at the tub. He said that the glue was coming off the wall and it was making a "popping" sound. It was on the side and on the back (it was not on the side with the faucet since that was holding it tight). He asked me when I had the bathtub put in, and I told him January of 2008.

He told me that the problem was that there were a lot of complaints about the glue and they had recently changed the glue to get rid of this problem. He also told me that the entire tub and surround would need to be replaced because you cannot replace one section of the wall without taking other parts off. He told me that he would go back to the office and in his paperwork he would recommend complete replacement of our bathtub. He told me that I should hear from Mike or the office manager within the next day or two about his service call.

Ten days later, she finally got a hold of me. She told me that the service tech that was here told her a different story and that the tub did not have considerable damage and will not need to be replaced since they do not think it will cause future damage to my house. But if it does, please let them know right away and they will come over because it is covered on my warranty. So, do I have to wait for my house and ceiling to be damaged before they come to help me?

It is very frustrating as a new homeowner, to spend so much money on a service to make your house nice and worry free, only to end up with more and more problems. I know that it is hard to discuss things a year later, but the fact of the matter is, that we have a lifetime warranty on our tub. I believe that any concerns I have with my tub, even a year later should be talked about and dealt with properly, not by threatening or hanging up on clients. I also believe that a week to get back to a customer about an issue it too long. I am so disappointed with Bath Fitter. I thought we were getting quality work, quality products and quality service. I was very wrong. I would never recommend Bath Fitter to anyone. I have already told people my story and they just cannot believe it. What happened to doing the right thing?

So if anyone is thinking about having them do this, take it from someone that has been dealing with the shower leaking. Don't put yourself through the agony of dealing with everything to do with Bath Fitter. I wish I would have found this site before having them torture us. Everyone that has had this company do work and it has ended up like being on a battle field should file a complaint with their attorney general. Consequences: I had to have 5 layers of flooring torn up and the shower is soaked under the base; the cost of buying a new shower, time and frustration on dealing with a company that does not stand behind their work.

Obviously the root had been attracted by the standing water, and because of the water, we had rotted drywall and other issues. Bath Fitter did not want to take the blame for this or take care of the cost of repairs. They asked us for $1,000 towards the cost of repairs. Since this was not our fault, we said no. Then they had a leak detection expert come out to determine where the problem was and basically who was to pay for this. The expert, however, agreed with us, that the root came in because there was water and there was water because the Bath Fitter shower floor was cracked!

Bath Fitter manager, Lisa, did not want to hear it and still would not admit it was their problem to fix. Now our bathroom has been torn up about 2 weeks, and Bath Fitter said we were not covered under warranty because supposedly we used silicone sealant in the shower which would negate the warranty. The truth is, I said I used silicone sealant in the other bathroom. Whether Lisa misunderstood or heard what she wanted to hear, we are apparently not getting our bathroom fixed. Lisa will not take my calls, so our next step is court!