Bath Fitter

I have a nice tile wall and I wanted to keep them. Home Depot would not do just a bath. But Bath Fitter was willing to just install the bathtub for me. Their reps were great. It was a really busy time of this year, so they didn't waste my time. They came out, were right to the point and very easy to deal with. They were only there for a day, and when I got home, the house was clean. It was very professional. The tub blended nicely with the features that are already there. It doesn't look like it's a liner, it looks like it was a nice upscale bathtub.

I've purchased a shower from Bath Fitter within the last 90 days and it's been great. Everybody has been great too.

Now I know way more about plumbing than I need to. We had a bath/shower install which seemed to go well. The installers were very professional, or so it seemed. The unit must sit for 24 hours before using, so it was a couple days later when I took my first shower that I discovered that no water would drain from the tub. Thank goodness I had not filled up the tub. A call to your service dept promised a repairman in 10 days. After hollering, I got a repairman in 7 days. So here was the problem. Your drains are “pop up drains”. My old drain was a “plunger type”. Apparently the installer did not remove the 2” x 3/4” brass plunger and left it in my pipes which totally blocked the drain. REALLY. A simple Best Practice would be to run the water before leaving the job. Surely you can do better.

Bath Fitter had the one-piece thing that covers the bathtub that my wife and I wanted, so we went with them. The installer was cool, and if we went to Bath Fitter again, I would definitely want him as my installer again. We had the shelves added in. The quality of the build cannot get any better than this. I like the walls, tub, and curved shower curtain rod. Everything is good for us. Bath Fitter was wonderful, and I couldn’t ask for a better person to install it.

I have a window in my shower and we caulk it three times a year. We've tried different caulks that weren't supposed to show mold and mildew and it still did. I got so sick of it so I called a couple of places. Then, I decided to go with Bath Fitter. Also, one of my friends had Bath Fitter about 15 years ago and she said her bathroom still looks brand new.

Lifetime warranty not as advertised. Do not if the foot drain plug breaks due to low quality product use a universal foot plug that slides into the hole. It voids the warranty supposedly, also do not schedule an appointment to expect not once. But twice to schedule service. To wait around first time 2 hours beyond appointment time. And second time no show at all and not even scheduled to show up. To finally after over a week of issue get not the guy you were suppose to meet but another tech instead. To be told you owe them $80. After they cost you 6 hours of your own time at $45 an hour to call and tell you you owe them.. Dont order with these people.. I've got a plumber at Pluming Paramedics and they do the best work and dont overcharge for poor service and actually show up on time...

My experience with Bath Fitter was not one that I would want anyone to experience. I wrote a review directly to Bath Fitters and then reached out with a call but no one ever bothered to get back to me. I had an acrylic tub put over an old tub when the previous one no longer functioned. My appt was rescheduled for another day- I think so that someone from corporate could tag along. They came at dinner time and spent over an hour asking me questions about my husband, my mortgage, and sitting on my couch (covered in copious amounts of cologne) without asking if that was okay.

Date: Thu, 12 Dec 2019 10:58:01 -0500

Subject: 10K project

Since there wasn't that much space, 36X36, in a 53 year old house had a few obstacles which he overcame nicely. After 2 long days his accomplishments were amazing. Whenever I checked, I tried not to be a pest, he was always pleasant, and we felt lucky to have someone with so many skills. The finished project is way beyond expectations. He can work in our house any time we have this kind of project.

Bath Fitter's sales rep was a really nice guy. He was very informative, helpful and he explained the process easily. We got a tub and shower combo from them and their tech came. He did his thing and though there were some issues, he was able to fix them. Everything has been really good since then.