Bath Fitter

I had two bathrooms done by Bath Fitter, one shower and one tub/shower. First there were scheduling issues, needed up taking more time off work than planned. Each installation was treated as a separate job even though it was one order. First installation was the tub/shower, they brought and installed shower doors instead of tub doors so the towel bars are at neck height. Also the back wall of the enclosure is noticeably bowed out. The shower installation seemed fine, except the shelf unit didn't fit so it wasn't installed, but I still got charged for it.

We had our new tub installed yesterday. It looks great and our installer Jay ** was professional and did a great job. He went over everything and left us clean. He made sure we had all the information we needed and went over everything.

I purchased an older home and really wanted to update the bathtub area for me and my kids, Bath Fitter is everything they say and more!! We are very pleased with the job done and the product itself. We had a new tub installed and shower walls - Amazing!! Definitely adds to the value of our home and is clean & easy to maintain. Our installer was WONDERFUL. :)

A few years ago, I made the HUGE mistake of having bath fitters put in a shower for me in the master bedroom. I paid over $7000.00 grand for this to be done! I am supposed to have a lifetime warranty for all the completed work that has been done! The caulking comes loose all the time; I had had to have these repaired countless times! At least 4 times over the past few years. Now today I call 10/31/2022 to yet again have the calking repaired. Now I'm being told that there is a cost for this! $250.00 for this repair to be completed. Where the HELL is the lifetime warranty? Not my fault or problem bath fitters is incompetent of doing quality repair and or remodeling work! This is completely WRONG! This is FALSE for bath fitters to offer a supposed lifetime warranty, then to back stab and not honor it! If I am forced to now pay for repairs caused by improper work, I DEMAND my money back! ALL OF IT! I have also taken legal action in this matter also! Kimber

Bath Fitter is using false advertising to sell this low-quality product. I am in Westchester County, NY Therefore, Long Island representatives worked on my shower. The salespersons came to my house and assured me that my shower installation was an easy job, and all work would be done in a day. They were quick to take my down payment and we agreed on a day to install.

I moved to a new house that needed a new bathtub/shower. I started the process with Bath Fitter approximately 1 year ago. First, they took my money and did not contact me for months until I called them myself. They mis-sized my tub/shower 3 times causing delay after delay. They finally came to install it and said there was a bad pipe (a cast iron pipe) and refused to finish unless I contacted a plumber. I did and they came the next day. The plumber (whose company I trust) said there was nothing wrong with the pipe. It was structurally sound and just needed to be cleaned. I called Bath Fitter that day. No callback.

Rafael installed a shower overlay in our downstairs bathroom. The shower looks brand new. He was in around 8:30 am and done before 2:00 pm. Fast, clean, and effective. The whole process from estimation, to setting up the appointment to completion was flawless.

Scotty and Austin was very professional & done an excellence job. They cleaned up as they went. When I ask a question, they answered it very professional and took the time to explain what they was doing. They arrive on time. They work till the job was finish, without taking their breaks. They done an excellence job explaining about the cleaning materials.

Initial contact was knowledgeable and thorough. She was very kind in taking off her shoes as she entered, and answered all my questions. The installation day was smooth. Kenedy explained what he was doing and why. He was fast, efficient, patient with my cats, and correct about how long it would take. He also told me he was from Washington, and that Bath Fitter had flown him in to help out with the flood of installations needed in San Diego. That amazed me that a company would do that.

I would have selected no stars if possible. When speaking with our sales person I specifically asked how Bath Fitter handled issues with customers. He said, "Easy - the customer is always right." We put down a $4,000 deposit and then uncovered significant mold and structural issues, with wood rot continuing into the subfloor under our bedroom. The contract stated work wasn't supposed to start until January, 2023. Our salesman said December 2022. The sales manager, upon requesting our deposit back, said our material is already built and he needed to keep the FULL deposit to cover their losses. A billion dollar company. I have severe respiratory issues and this company is comfortable leaving mold in my home. We were also not informed they would not do any of the repair work. Three words describe this company. Liars, scammers, and cheaters. Shame on you.

Paul from the Grimsby Bath Fitter location, did an excellent installation job at my parents old home in Hagersville! He had to deal with old walls and even older plumbing and everything turned out beautiful! No more corrosion, thanks again!

The installer was on time and explained what he was doing. He was neat, organized, quiet, and unobtrusive. He was very competent. He completed the work within the time he promised. The finished product is beautiful. My husband and I love it. In fact we want him to come back and do some work around our bathtub. Overall we give him an A+ for workmanship.

Very happy with the installation of my new walk-in shower. Steve, Shaun, Juan and Ciara with Bath Fitter provided excellent service from start to finish. Shaun is a great craftsman. A superstar. Steve, Juan and Ciara provided answers to all my questions and a timely basis. Thanks again for everything.

Adam showed up right at 7:30, was extremely professional in both installation and customer service. I was impressed with the other installer too, Marshall, he went right to work when he got here and together they knocked it out of the park.

Christi, my rep and Jeff my installer were very good. Thank you both. I had similar work in another bath done many years ago by a competitor and had warranty issues 3 times. They told me the only solution was to replace the complete tub, not just the liner. I paid for the new tub, they covered the labor and to this day I feel they did not honor their warranty as stated. I won't name the company but I think they changed their name to avoid some early warranty issues???? Who knows???

The salesman for Bath Fitter sold us a shower installation for $9000.00. Since then I have found out that most installations cost between $3000.-$5000. The shower head is installed so high that it is hard for me or my husband to get it down and the shower holder is so tight it takes all our strength to get it out. We are both elderly and no consideration was ask of us concerning this. The shower curtain that they left us had a hole in it and they sent the installer out to gives us another one and to put sealer in the top of the shower.

Luke was the best. He seemed to love his job. and I would use him again and he was always smiling. Very nice guy, I like him and he liked us, he also drives well. He was on time with a clean truck and it was newer.

Holly, Wayne, Brad, and Andrew were wonderful to work with! They were attentive and made sure that I was completely happy with my shower. I would 100% recommend them to my friends! There was no pressure when Wayne came to my house. He just described what they could do for what cost. Brad did the instillation and Andrew did the fine-tuning. I love my new shower!

Installer arrived on time and finished in 1 day, after doing job alone. Installer explained installation step by step and left working area clean upon completion. Installer then went step by step in explaining how to care for new bath install.

The installers were polite, very efficient, cleaned up after themselves, and my shower is beautiful! I cannot believe I got to have a brand new shower in just one day! This new shower will give me more independence and now I don’t have to go downstairs to take a shower. I will recommend Bath Fitter to all my friends and family.

I love the tube to shower install. The guys were very professional, knowledgeable, polite and on time. It was amazing to watch my bathroom be transformed. I have waited about 10 years for this change. I will definitely recommend Bath Fitter.

Our small bathroom was cramped with an undersized bathtub shower combo that was barely 17 inches wide inside and very difficult to move around in with glass doors attached. With Bath Fitter we upgraded to a full walk in shower almost double the floor space in the same area. Our bathroom is so much brighter and feels roomier. Bath Fitter definitely brought us into the current decade.

It would have been nice for the first installer to let me know about the nozzle/lever in the back of the shower head to know how it worked. Before calling the office to have another installer come out for no reason.

Very helpful in picking products. Great quality installation! Gave great suggestions and clarified details before doing any work. Fully satisfied with all aspects of service. Would highly recommend them. There were no issues during any step in the process, from initial consultation through final clean up.

We got several quotes. Bath Fitter said they could do it in a day. They gave us a window in which they were to arrive which they met, they put plastic down as to not get my carpet dirty, they removed the old tub, and replaced it with a beautiful roomy shower! I am so pleased.

Our bathtub was replaced by Bath Fitter. Their work was excellent. We have really enjoyed our new tub. The Bath Fitter team was at our home at 8 a.m. Our old tub was removed and the new tub install before 1 p.m. They left the area where the tub had been removed and replace almost like that they had never been there. Both my wife and I were so well pleased with their professional approach to the project and would recommend Bath Fitter to anyone that needed to have a remodel to their home.

STEPHEN ** was EXCELLENT!!!! I cannot tell you how many renovation companies we have worked with and thus far has been the best ..WHY? .. they do what they say they are going to do. You get what you pay for!! Definitely recommend.

The work was done promptly, on time and in a very orderly manner. I am very satisfied with the work done. There is only one 'little annoyance, there is a bit of water in my basement if I use the shower as a fixed shower. I wonder if it is the overflow shield which is a bit off to the side hence the cause of this problem.

Our tub surround was done approximately 6 - 7 yrs ago and we were very pleased with the product and service. Recently a tenant of ours accidentally scrubbed through one of the corner shelves. I called Bathfitters right away. They looked me up, ordered me a new shelf and were here within a few weeks at a very reasonable price. Thanks Bathfitters!

From the first representative that came to measure and take the order Everything was as promised. We are enjoying our new shower. The cleanup of all the old debris was excellent. We would gladly recommend Bath Fitter to anyone.