Bath Fitter

Doug installed the bath in about 3 hours. He ran thru instructions quickly and left the shower curtain for us to install. He forgot and left some "Goof Off" which is a residue cleaner he used. The salesman left some red tinted glasses behind. The job looked good overall except for debris left on the floor in the bathroom, hallway and stairs. We haven't tried the shower/bath yet-it was installed on 3/29/22. We will tomorrow. It looks good and is an improvement.

My wife and I had a tub that had seen much better days! We did research and found that Bath Fitter had reasonable pricing, so we had on the salesman come to the house. We loved the sample and the price. The day came for the install, and we had two of the nicest installers we could have asked for! Greg and Matt were not only courteous for our house and furniture/floors but they were fun! Both had an awesome personalities and my wife and I both enjoyed their humor! When the project was complete we were very pleased with the outcome. Thanks Bath Fitter, Greg and Matt for making our drab bathroom gleam again!

Ron G.

Terrible experience with Bathfitter. After 2 of their staff came to our house to measure, check the plumbing, etc we were given an installation date 6 weeks from their visit. They cancelled the installation & tried to force us to accept a date that wouldn’t work for us. After numerous phone calls & arguments - they came the following week. Installation took over 10 hours - BUT they were missing a part. Returned the next day with the part after 2 more phone calls. We used the shower/tub for 5 days. Found out it was leaking into our basement right under the new tub. Reported it earlier today to customer service. We are STILL waiting for a phone call from Bathfitter regarding a repair of the leak. Would never have used them if I knew that they have inferior installation & terrible customer service. Unacceptable!

We hired Bath Fitter to renovate our en suite shower, install happened the end of August 2021. They came out to take measurements for the custom glass on Sept. 1st and told us it would take about 2 weeks for the glass to be cut and shipped... due to 'supply chain issues' the custom glass was finally ready to be installed 4 months later on Jan 24th 2022. The workman was here on site for all of 30 minutes before he told us that "they gave him the wrong kind of metal framework" and that he could not complete the install (after leaving a small pile of aluminum shavings on my porch, a sliver of which I had to remove from my dog's paw).

Anthony was our installer. He was polite and did a great job! He cleaned up after behind him and treated our home with respect. He went over the cleaning list of the dos and don'ts. We appreciated the time he took!

My experience began September, 2021. The salesman (Mike) came out and wrote up the proposal and I signed the agreement with a sizeable deposit. The install was promised for early November. After hearing nothing for 2 months, I contacted Brenda (Install Lady) who scheduled it for February 2022. Naturally unhappy as her excuses were lame and blaming issues on covid. It was re-scheduled again for March 15th, 2022. So I scheduled my vacation time around this install so I could be home for the project. I got a voicemail last week (March 8th) that it is AGAIN delayed.

6 months ago Bath Fitter gave me a quote that they told me was good for a year. My husband had just passed away and I was not ready to make a decision. When I called them 6 months later they would not honor the quote but would do the job for thousands more. Wasted time, dishonest and unethical. STAY VERY FAR AWAY.

Often, when we buy a product, especially for our homes, we develop high expectations for the results we are anticipating. However, we are often disappointed that, even when the end result is satisfactory, it is less than what was hoped for. That was not the case regarding our investment in a BathFitter tub and shower renovation we recently experienced. The results were much better than we expected due to the quality of the product and the incredible skill and work ethic of the installer. It began with the purchase when the sales rep helped us select from among several options for plumbing fixtures, walls, and tub color. The sales rep was courteous and patient while we stepped through our options.

My install was scheduled for Thursday February March 24th. The workman got most of the work done that day but did not have two items that were included in the contract. He said he would try to come back on Friday to finish. He did not return or contact me. On Monday the 28th I was notified that the company had charged my credit card for the remainder of the balance owed. I called the company and informed them of the problem. I am writing this review on Tuesday afternoon and have not been contacted with a date to finish the install. The two items missing are a shower head and a shelf. We are pleased with the job done so far but not at all pleased with the scheduling aspect. I am now faced with having to lodge a dispute with my credit card company because of the advance payment!

Stephanie was truly amazing with all her help and assistance with dealing with VA. Anthony our installer blew us out of the water with his quality of work as well as his professionalism. He was extreme neat and respectful to our property and surroundings. It was a please to have him in our home.

James installed our bathroom like a pro. Lovely finish, well done Bath Fitters. Our second bathroom done, super efficient, cost effective, and beautiful. Get that man a raise, he is one of the best contractors we've ever had the pleasure to work with!

The shower itself looks great! Pedro was our installer from the Norcross office. The problem is the installation with the door. We noticed water was leaking out from the bottom of the door. We immediately Contacted the branch and notified them By sending videos as well as pictures. I spoke with the rep who informed

Me they would get someone Out to correct the door however, it may be a couple of weeks.

The Bath Fitter experience was very enjoyable. The installer was VERY professional and courteous. I would not hesitate to have another reno done when the opportunity arises. I also had 2 neighbors inquire about my experience and have highly recommended Bath Fitter to do their renos.

The entire process was amazing. From the initial meeting at the office to the sales rep home visit to the installation of the tub enclosure, I was thrilled with the entire staff. First class installation and 100% satisfaction. Thank you Bath Fitter.

I purchased a bathtub and shower installation for my primary bathroom. When the shower floor started forming hairline cracks as well as the corners of the walls, I was advised that their Lifetime warranty does not apply as it is a Manufacturers defect. Despite them choosing the manufacturer, note on the back of the contract the disclaimer for THEIR lifetime warranty. I tried to resolve this issue in sensible manner, however, Bath Fitter was not interested in their reputation or customer service. I also found it unknowingly afterwards, that the installation was defective as well. So, buyer please beware.

I truly enjoyed working with all at the Wichita office. Lindsey and Ray for following up and checking on the job. Especially Rodwell the installer. He was professional and did an outstanding job. Great to work with and communicated when appropriate. I highly recommend Rodwell as an installer. Too bad I do not have another bathroom to upgrade.

Excellent job. Am very pleased with it. Big improvement over what I had. It all looks so clean.. And cleaning is easy. Responsive customer service. I had a small issue with the shower curtain rod, which they quickly came out & fixed.

Everything went well on install and am happy with it except my bathtub faucet drips water constantly when the handle is in the off position. Hoping someone can come back for a service call to fix as I might want some money back for all the water that’s dripping out. Not very impressed on this. Thanks.

All the folks at Bath Fitter were great to work with from sales to installers. Jay ** and Mike were right on time and torn out the old tub and shower, installed new walk in shower in one day. My mother in law loves her new bathroom. This group is totally professional and did a great job. I normally do not complete reviews unless the company, product and work is exceptional, which is the case. Also a shout out to Stephanie in sales. Thank all of you.

We are very happy With Service sales and install. Our sales person was Very knowledgeable about the products and presented them in professional way. There was a lot of extra stuff that was needed to make are tub safe clean And up to par And Bath Fitter took care of it. Thank you.

I was very happy with my new shower. Just love it so much. Can’t believe I waited so long to have one put in. Love all the details and quality. It is above and beyond wonderful. Best investment ever. Thank you.

Professional from start to finish with no surprises. Price was fair. Installers were great and communicated with us every step of the way. The tub and surround looks so nice. I'm amazed at what a difference it makes. Would definitely recommend.

We had a 1 piece acrylic tub and surround that was probably as old as our house and in very bad shape. We got a quote from a different contractor, and one from Bath Fitter as well as evaluating the cost of DIY (as well as the ability to DIY). Bath Fitter wound up being just a little more than half of the contractor. Bath Fitter is often known more for the tub liners that go over the old, but ours could not be done that way, so it was a new tub with their wall. Their walls are excellent as they are one piece molded with special equipment so that there are no seams in the corners on the walls.

Very nice job except for two small details. The tub faucet is not quite level-tilts down to the right a fraction. Most people would not notice but I'm slightly OCD! Also, great caulking around edges but did not caulk around the top, which I plan to do. Cleanup would have been better with a vacuum instead of broom and dustpan. These things are minor, though because it looks very nice. Installers didn't even complain about having to go into the tight, dusty crawlspace!

After a couple of return correction calls for minor problems both bathroom showers are working beautifully and taking a shower is now a completely pleasurable experience. Another nice feature is how easy it is to keep them looking like new. Just a quick wipe down with a squeegee and a towel keeps it looking like brand new. Even when in the bathroom for other reasons the showers are a pleasant change to look at compared to the old ones.

My experience with Bath Fitter was my first. When installer arrived he was alone and I thought okay. We’ll to my surprise, Mr. Jay ** was a one man crew. From start to finish, I was totally amazed how he made things click. I supervise 18 men and I sure would like him on my team. Now, the finished shower conversion is awesome and beautiful. I would recommend bath fitter to any friend or family member. Oh, Mark ** was great also. He made our choices so easy and comfortable feeling. So very helpful!

I was more than pleased with whole process from salesman’s initial visit to finished product. This Co. was professional & personal. They were on time, worked the whole 8 hours, the job manager & plumber plus helper. They explained the job, were neat “as a pin”, removed old portions of my bath from property & installed a new tub, fixtures & surround perfectly. My updated bathroom looks great, I’m more than thrilled!

We converted our house to a rental and needed to upgrade the shower. Gerald really helped us understand the best options and even helped us get a better installation date. Installer was awesome and did clean, efficient work. The shower looks beautiful and we would definitely recommend Bath Fitter to friends/colleagues. Thanks!

I am completely satisfied with my Bath Fitter project. Our consultant, Stephanie was friendly and competent helping us to pick our options. Our installer, Anthony, was excellent. He worked alone and was completed in the time estimated. He was very careful in protecting our floors on entry and cleanup was very good. He did a checklist on completion and instructed us on care/upkeep of our new shower. Thank you Bath Fitter.

We had them install a glass door on a bathtub in a guest bathroom. Very nice door, much better quality than you would find at Home Depot, Lowe's, or other large box stores. Very professional service. Since this was a small job for them, it did take a while for the install to be done.