Bath Fitter Reviews
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About Bath Fitter
Bath Fitter specializes in custom acrylic bathtubs, shower enclosures and tub-to-shower conversions, offering a demolition-free bathroom remodeling solution for homeowners and commercial clients. Its factory-trained and certified installation technicians install the new tub shell and wall directly over an existing tub or shower. Bath Fitter’s products come with a lifetime warranty.
- Free consultations
- Customizable designs
- Quick installations
- Lifetime warranty
- A little pricey
- Some plumbing-related complaints
Bath Fitter Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 22, 2026
Technician D. ** arrived on time and proceeded to access the issue of a plumbing leak in my basement ceiling underneath the tub. He explained what needed to be done and fixed the problem and cleaned up. He was very nice and respectful, and I certainly appreciate his courteous and polite manner.
Hello,
Hi Christina,
Thank you for sharing your experience! We're thrilled to hear that the technician exceeded your expectations with his punctuality, professionalism, and thorough repair work. It’s gratifying to know he took great care not only to solve the plumbing issue but also to clean up afterward, ensuring a seamless service experience for you.
Your kind words about his courteous and respectful demeanor mean a lot to us, and they motivate our team to consistently provide top-notch service.
If you have any other projects in the future or need further assistance, we'd be happy to help. Thank you once again for choosing our services.
Warm regards,The Bath Fitter Team
Reviewed April 21, 2026
Mason was a gentleman and did a very thorough job. Was very neat and left nothing behind. We could not be happier with the outcome. Thank you, Mason for a job well done.
Hello Marianne,
Thank you so much for taking the time to share your experience and kind words. We’re truly happy to hear that Mason provided exceptional service and that you’re pleased with the final result. It’s always rewarding to know that his attention to detail and care for a clean, well‑done job made a positive impact on your project.
If there’s anything else you need or if you’d like to share additional feedback, please don’t hesitate to reach out. We’re always here to help and to make sure you continue to have a great experience.
Enjoy your refreshed space!
Warm regards,The Bath Fitter Team
Reviewed April 19, 2026
The installer did a very good job from what I could see. My issue is with the product itself. When signing the contract I said didn't like the shower head, the shower door towel bar and the shelving. The towel bar is ok. I bought my own shower head. The shelving are 2 components - one for each corner of the shower. There is no choice in the height of the shelves. I now have 5 bottles of shampoo, conditioner and body wash that are too tall for the shelves which are not meant to hold more than one bottle (if the height fits). Limited choices for wall, door, shower head. I am now trying to find shelving or a caddy that will work for a sloped ceiling. I am not happy and this is $13K. Wonderful.
Thank you for taking the time to share your feedback. We appreciate your comments regarding the installation and understand your concerns about the product options and functionality.
Your feedback has been shared internally, and we are currently working with the appropriate team to review the details and determine how we can best support a resolution. Someone will be in touch once we have more information to share.
Thank you again for bringing this to our attention.
Warm RegardsThe Bath Fitter Team
Reviewed April 15, 2026
Their sales rep Erick was great and the installer, Tony was courteous, respectful of our home, clean and did a job well done. Very happy with the product and the “crew”!
Hi,
Thank you for taking the time to share your positive experience with us. We’re delighted to hear that both Erick and Tony played a key role in making your project a success. Your kind words about Tony’s professionalism, courtesy, and attention to detail are especially appreciated, as we take great pride in the quality of both our workmanship and customer care.
Knowing that you are satisfied with your new installation and the support provided by our team truly means a great deal to us.
If there is anything further we can assist you with in the future, please don’t hesitate to reach out. We’re always here to help.
Enjoy your refreshed space!
Warm Regards,The Bath Fitter Team
Reviewed April 8, 2026
Signed contract February 16th. Scheduled measure for 1st week of March. Installer had emergency needed to reschedule. They couldn’t fit us in to schedule for over a week. Finally scheduled to install 4/9. Installer had an emergency and needs to reschedule. Pushed us out a week again. Apparently there is only one installer and once you sign you are not important.
Hi Stacey,
Thank you for bringing this to our attention. We’re sorry for the inconvenience the rescheduling has caused and understand the impact this has had on your schedule. We’re working with the appropriate team to address this and appreciate your patience as we work towards a resolution.
Warm RegardsThe Bath Fitter Team
Reviewed April 8, 2026
Any basic tile guy will outperform what they provide for a fraction of the cost. Workers took no pride in what they were doing. Terrible caulking, walls not sticking to glue strips behind the vinyl. Originally was told one piece to the ceiling. Then they said they can't do that and put a transition strip that looks awful in between the two piece that don't line up vertically or horizontally. The handle for the shower was not fastened in any way. Literally just the plumbing holding it in place. Signed in January and still not completed as of writing April 7. Stay away.
HI Kyle,
Thank you for sharing your feedback. We are reaching out to the local office to help move this toward a resolution and ensure your concerns are addressed.
We appreciate your patience and understanding as we work to get this resolved.
Warm RegardsThe Bath Fitter Team
Reviewed April 7, 2026
I had a walk-in shower installed. The installer, Shawn ** with his assistant August, did as excellent job in tight quarters. Very professional, knowledgeable and polite. They get 5 out off 5 stars from me. It is very obvious that Shawn takes pride in his work, paying attention to the smallest details. This job was done in Chester County, PA on April 7, 2026
Hi Karen,
Thank you so much for sharing your wonderful experience with our installation team. We're delighted to hear that the walk-in shower installation by Shawn and August exceeded your expectations. It’s uplifting to know that their professionalism, knowledge, and attention to detail were appreciated and left such a positive impression.
Your feedback truly highlights the commitment to excellence and pride everyone at our company strives to bring to each project. We're glad to have added comfort and beauty to your home.
Please don't hesitate to reach out if you require any further assistance or future services. We're always here to help!
Warm RegardsThe Bath Fitter Team
Warm regards,The Bath Fitter Team
Reviewed March 27, 2026
I hired Bath Fitter to replace our tub with a professional nice looking shower. I didn't buy their shower door because I got it elsewhere and saved $900. When the door installer came to install the door they showed me that the left edge of the shower surround was over an inch out of plumb. So when they installed the door (with a laser level) the top edge of the door was over the edging.
Bath Fitter came out and said "Oh, it looks worse in person" than the photo I had sent them. They wanted me to remove the door because it wasn't theirs. So they could move their edging over which would leave a gap with their edging and the beadboard and the floor trim. Then I would have to reinstall the door. I would then have to fill that gap with a new beadboard and floor trim. I hired them so I wouldn't have to be involved and thought I would receive a professional job. Not So! I also realized later they had gone into my shed without asking and used my extension cords. They should have asked and I wouldn't have cared, but when someone goes into there and uses my stuff without asking, that to me is also very unprofessional. If you want a professional job done, don't hire the Bradenton, Fl. Bath Fitter.
Thank you for sharing your experience with us. We’re very sorry to hear that your installation did not fully meet your expectations. This is not the level of service or professionalism we strive to deliver, and we truly appreciate you taking the time to bring this to our attention.
Please accept our sincere apologies for any inconvenience caused. Your feedback is important to us, and it will be used to help improve our customer experience moving forward.
Warm Regards,The Bath Fitter Team
Reviewed March 20, 2026
Quoted $11,000 for a walk in shower not including doors. Gave deposit and decided to go with a different contractor within the 3 day time frame of cancellation. Not a great experience trying to get ahold of the company for a return. Long waiting time on phone calls and customer service wasn't the greatest. I'm still waiting for my deposit a week later. Wasn't aware I was going to receive a check back as no one from customer service explained that to me until the third time calling. I think they are way overpriced for the materials they use and not the greatest experience with this company.
Hi Gena, we apologize for the challenges you experienced. We understand the importance of timely communication and apologize for any inconvenience caused. Please be assured that our team is actively working to resolve this matter as quickly as possible. With respect to pricing, we remain committed to transparency and fairness in all interactions.
Your feedback is invaluable in helping us improve our service. Thank you for your patience.
Warm regards,The Bath Fitter Team
Reviewed March 19, 2026
We used Bath Fitter to install a walkin shower for my husband who is a vet. The install took two days. The installers were great and very professional. The customer service at bathfitter however, absolutely sucks. I have been trying to get a itemized statement with the date that the work was completed for a while now.
Hi Renee,
Thank you for sharing your experience with us. We're pleased to hear that the installation went smoothly and that you were impressed by our professional installers. We understand the importance of having a detailed statement and apologize for the inconvenience you've faced in securing one.
We'd like to ensure you receive the assistance you need and are committed to making this right. We have reached out to the local team directly, and we'll prioritize resolving your concerns as swiftly as possible.
Thank you for your patience and understanding.
Warm regards,The Bath Fitter Team
Reviewed March 17, 2026
Had our bathtub replaced today. Joe (St Louis) is the one who installed it. Matt was the one who talked to us. And for the life of me, I can't remember the Plumber's name, all 3 were respectful, courteous and very knowledgeable of the product. We liked them so much that they are coming in a couple of weeks to do our shower stall.
Thank you for sharing your wonderful experience with us! We're delighted to hear that Joe, Matt, and the plumber impressed you with their respectfulness, courtesy, and expertise during your bathtub installation. It's fantastic to know you're choosing us again for your shower stall project. Please feel free to reach out if there's anything else we can do to enhance your experience further.
Warm regards,The Bath Fitter Team
Reviewed March 17, 2026
I ordered my bathroom renovation back in an October. Still waiting on installation. No call from representative. I was so excited. Now I think I have to find an attorney. This has not been pleasant at all. VERY disappointing.
Hi Cheryl, thank you for your feedback. Our team is currently reviewing your file and will be reaching out shortly with an update on your installation timeline.
We appreciate your patience and look forward to resolving this for you.
Warm regards,The Bath Fitter Team
Updated review: March 11, 2026
We were able to shut the faucet off and Bathfitters’s contacted me Monday, came out and fixed. Very professional. Thank you.
Original Review: March 7, 2026
At first I loved my Bath Fitter remodels - for a single mother I thought, worth the price, professional and hassle free. However … for the SECOND time we’ve had an emergency where our faucet stripped (never had a similar issue). Water blasting with no way to shut it off until Bathfitters can come out and fix it next week. Additionally when I called was asked if I had a contract. This concerned me since I understood they had a lifetime warranty.
Thank you for reaching out. We’re glad to hear you’ve enjoyed your Bath Fitter remodel, and we appreciate you bringing this matter to our attention. We stand by our lifetime warranty and will review your concerns to ensure clarity moving forward.
While we arrange a visit for next week, please know we’re committed to supporting you promptly. If there’s anything else you need in the meantime, we’re here to help. Thank you for your continued trust in Bath Fitter.
The Bath Fitter Team.
Reviewed March 5, 2026
I wouldn't use Bath Fitter again if it was free! Do not recommend! Highly unskilled and rude installers. Haven't used my shower since 2nd week in January. Still waiting to have hole fixed in caulk. Installation Oct. 2024.
Hi Diane, Thank you for bringing this to our attention. We’re very sorry for the inconvenience you’ve experienced, and we truly appreciate your patience while we work to get this resolved. Please rest assured that we’re addressing your concerns and will move forward as quickly as possible to make things right.
Warm regards,The Bath Fitter Team
Reviewed Feb. 26, 2026
Eric accomplished a bath to shower conversion that was so beautiful that I literally shouted out with joy "Oh my God, it's beautiful" when my son and I saw the reveal. Eric and his assistant had already impressed us with their professionalism and friendly demeanor. They worked diligently and after the process, they left the area spotless. My new shower looks showroom ready! Eric explained how to maintain the product and left a booklet for me to refer to. We were truly amazed and are so pleased with our new shower. Kudos to Eric for representing Bath Fitter so well!
Hi Marilyn,
Thank you so much for your delightful review! We are absolutely thrilled to hear that your bath-to-shower conversion exceeded expectations brought about such joy from seeing the reveal. It's gratifying to receive your kind words about Eric and his assistant's professionalism and their efforts in maintaining cleanliness throughout the process.
Knowing that your new shower is looking showroom ready and our team ensured a thorough walk-through with you regarding maintenance truly highlights the dedication we strive for. Your recognition of Eric’s work reassures and inspires our team to continue providing excellent service.
Should you ever require anything further or plan additional projects, please don’t hesitate to reach out. We hope you and your son enjoy the beautifully converted shower for years to come!
Warm regards,The Bath Fitter Team
Reviewed Feb. 21, 2026
This was a tub to shower conversion. Job was finished in one day as advertised. It has been a few weeks now and it looks and works just fine, no complaints. We would recommend Bath Fitter. Removing an old tub and surrounding tile is always messy but our installer Pedro ** did an outstanding job of protecting our carpets while removing the old tub and debris. Everything was clean when he finished.
Hi Montgomery,
Thank you for sharing your wonderful experience with us! We're delighted to hear that your tub-to-shower conversion was completed in a day as expected, and that you're satisfied with the results. We're especially pleased that our installer, Pedro, ensured cleanliness and took great care to protect your home during the process. It's always heartening to know our team has gone above and beyond.
We appreciate your recommendation of Bath Fitter and look forward to being of service again in the future. Enjoy your new space!
Reviewed Feb. 21, 2026
I was pretty happy with the overall oak, except the outside does not look finished. The molding around each side looks great, but lacking a piece across the top really looks unfinished the way you left it.
Hi James,
Thank you for taking the time to share your thoughts on our product. We’re delighted to hear that you are pleased with its overall appearance and the detailing of the molding. Your feedback is truly appreciated.We want to ensure that every aspect of your experience meets your expectations. To support you further, we have reached out to our local team, who will follow up and assist you directly.
If there is anything else we can do in the meantime, please feel free to let us know. We’re always here to help.
Warm regards,The Bath Fitter Team
Reviewed Feb. 20, 2026
My new tub is beautiful and installation was a breeze! My installer took great care to install and make sure it was what I was expecting with the new tub! He fit it around an existing grab bar and it looks brand new!!
Hi Deb,
Thank you for taking the time to share your delightful experience with us! We're thrilled to hear that the installation of your new tub went flawlessly and that the care and precision shown by the installer exceeded your expectations.
We greatly appreciate your positive feedback and are so glad you chose us for your project. Should you need any further assistance or have additional projects in the future, feel free to reach out.
Warm regards, The Bath Fitter Team
Reviewed Feb. 12, 2026
I had an installation in September of 2025. There were some positives like getting done in 1 day. The issues I have had are several. 1. Panels around inside of tub area are flexible and move. 2. Bath tub sides are also flexible and move. 3. Shower curtain was installed too short. Common shower curtains drag on floor of the tub. 4. The area inside the shower where the sides are located are not sealed at the top resulting in possible water running down the back. 5. Shut off valve requires much effort to completely shut off the water.
6. Most importantly, when the installer came back, he could not answer most questions regarding these concerns. He gave us a number to call his supervisor. It took over a month to finally get him to answer the phone. He argued that I was calling his personal cell number and should have called the office number. I explained that his installer gave me the number to contact him. Supervisor was rigid regarding it was my fault for calling the wrong number. Basically, no corrections were offered. Overall, not thrilled with the finished product.
Hi Steven,
Thank you for sharing your feedback. We’re sorry for the experience you’ve described and appreciate you bringing these concerns to our attention. We will review everything carefully and follow up with next steps to ensure the situation is addressed appropriately. Your satisfaction is important to us, and we value the opportunity to make things right.
Warm Regards,
The Bath Fitter Team
Reviewed Feb. 12, 2026
We are very pleased with our shower install done in 1 day & sooner than we expected! We needed the renovation as l was scheduled for back surgery sooner than l had planned! We would definitely recommend Bath Fitter to our friends & relatives!
Hi Marlene,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you were pleased with your shower install and that it could be completed quicker than anticipated, especially given the timing with your surgery schedule. It's wonderful to know that our service met your needs during such an important time. Your recommendation of Bath Fitter to your friends and family means a lot to us and motivates our team to continue delivering top-notch service. If you ever require future assistance, please don't hesitate to reach out.
We hope you enjoy your refreshed space for years to come!
Warm regards,The Bath Fitter Team
Reviewed Feb. 7, 2026
Bath Fitter Trim Kit is amazing. The technician he was nice and friendly, he did a great job! Bath Fitter is a good company for me and it service me well all these years. My family and friends enjoy the Trim Kit as much as I do.
Hi Darnella,
Thank you for taking the time to share your wonderful feedback about the Bath Fitter Trim Kit. We’re delighted to hear that you’ve had such a positive experience throughout the years you’ve worked with us.Your satisfaction is our greatest reward, and it continues to inspire us to maintain the high standards you’ve come to expect. If there is anything more we can assist you with in the future, please don’t hesitate to reach out.
Enjoy your new enhancement!
Warm regards,The Bath Fitter Team
Reviewed Feb. 6, 2026
Looks great BUT they really were shady on pricing. Job was quoted $8600...all is well and we had original brushed nickel hardware...so additional items we bought (from them) were in the same. AFTER the job...OUR brushed nickel hardware was replaced by CHROME...I didn't really notice until that night. I called them and they said they had to break ours (plumber NEVER said anything) and they thought they were "doing us a favor" by replacing it (with CHROME). Obviously, doesn't matched and they charged us another $900 for replacement hardware and installation!! Rip off!!!
Hi Troy,
Our apologies for the delay in responding. We contacted the local team, and they advised that the issue has been resolved. We appreciate your feedback and thank you for taking the time to share your experience.
Warm regards,The Bath Fitter Team
Reviewed Feb. 6, 2026
I had a Bath Fitters 2-day install a couple of months ago (12/2025) and the whole process went smoothly. It rained both days which didn't slow down or delay the installation. Both installers were professional and knowledgeable of the work being completed, so I like to give a shout-out to installers Michael ** and Josh ** for a job well done!
Hi Max, Thank you for taking the time to share your experience with our Bath Fitter team! We're delighted to hear that your 2-day installation went smoothly, even with the rain, and that our professional installers, Michael and Josh, exceeded your expectations. Your recognition of their hard work means a lot to us, and we'll be sure to pass along your kind words to them. We greatly appreciate your positive feedback and are thrilled that we could help you achieve the results you envisioned. If you ever have any further needs or questions, please feel free to reach out to us.
Warm regards,The Bath Fitter Team
Reviewed Feb. 5, 2026
To be able to see such a transformation in 1 day was great. Just 1 guy in 1 day amazing. There was a plumber that came in for a short time but basically 1 guy does it all, prep and clean up. My walk in is beautiful and safe for me to shower daily. Love it.
Hi Kathleen,
Thank you so much for sharing your wonderful experience with us! We are thrilled to know you are delighted with the transformation of your shower space in just one day. It’s fantastic to hear that everything from the workmanship to the cleanliness met your expectations. Our team takes pride in ensuring that every installation not only looks beautiful but is practical and safe for daily use.
Enjoy your new walk-in shower, and please know we're here if you need any further assistance in the future.
Warm regards,The Bath Fitter Team
Reviewed Feb. 4, 2026
Nice installation. Employees are very talented and work perfectly. We love our 2 showers with a modern look. The shower walls are really beautiful and easy to clean. The faucets work nicely with constant water temperature. 24 months no interest financing made it easier.
Hi Jean-Paul,
Thank you for the wonderful review! We’re delighted to hear how much you love your new showers. Our team takes great pride in their craftsmanship, and it’s wonderful to know the quality, modern design, and functionality all met your expectations. We’re also glad the financing option helped make the experience even smoother. Enjoy your beautiful new spaces!
Warm regards,The Bath Fitter Team
Reviewed Feb. 3, 2026
They arrived on time, were very professional and took care to minimize the mess. I had 2 bathrooms converted to walk-in showers and we love them! So easy to clean, and they look beautiful. We are very happy with our decision.
Hi Mary - Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you're enjoying your new walk-in showers, and it’s fantastic to know they not only enhance the beauty and ease of your bathrooms but also fit seamlessly into your lifestyle. Our team takes pride in providing punctual and professional service, and we're happy that we met your expectations. Should you have any questions or need assistance in the future, feel free to reach out. We’re proud to have been part of your home transformation and greatly value your choice to work with us.
Warm regards,The Bath Fitter Team
Reviewed Feb. 1, 2026
I read the reviews on some of them and some of them got four stars and few people was right. We called Bath Fitter to get the hallway bathroom redone and the salesperson came out and do the measurement and told us it will be 2 to 3 weeks before they come out and do the job and scheduling people will call, set up a schedule and they do and they said it would be four to six weeks before anybody can come out. The salesperson did not tell us anything about that. Did not give us contract. Did not say your deposit on the stuff will be refundable. Nothing. Me and my cousin just won't I deposit back or do the job for free and the person that call my cousin said he supposed to get back with his manager and he never did and I'm using my cousin's shower.
HI Donald,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
We’ve reached out to our local team to review your concerns and follow up with you directly. We appreciate your patience while we work to resolve the issues.
Warm regards,The Bath Fitter Team
Reviewed Jan. 29, 2026
Phoenix did a fabulous job. He really is an artisan, not just a technician. He was really thorough, taking time to deal with a host of little details. And he's such a great kid. We really enjoyed him, and love his work. Several of our neighbors have been over to see the work, too, and were all impressed.
Hi Terry,
Thank you for sharing your wonderful feedback about the recent work done by Bath Fitter Phoenix! We are thrilled to hear that the installer's artisan craftsmanship and meticulous attention to detail have left such a positive impression on you and your neighbors. It's always gratifying to know that our team members not only meet expectations but also truly enhance the project with their personal dedication and skills. We appreciate your recommendation and hope you'll continue enjoying the beautiful transformation.
Thank you once again for letting us be part of your home improvement journey!
The Bath Fitter Team
Reviewed Jan. 27, 2026
Wow.. Totally impressed.. My new walk in shower is beautiful.. The Professional Installer.. Oscar, such detail work, explained how to clean, showed how the water handles work, and cleaned up.. leaving the room spotless.. Thank You Oscar, Kudos, I highly recommend having Bath Fitter remodel your bath.. The cost was on target. Planning on remodel for 2nd bathroom.
Hi Barbara,
Thank you so much for sharing your wonderful experience! We are truly delighted to hear that Oscar’s attention to detail made such a positive impact, and that he took the time to ensure you felt fully comfortable with the care and maintenance of your new walk‑in shower.It’s great to know that the transformation met your expectations and stayed on target with your budget. We sincerely appreciate your trust in our team and look forward to supporting you again when you’re ready to move forward with your second bathroom remodel.
Thank you once again for your kind feedback! Enjoy your new space!
Warm regardsThe Bath Fitter Team
Reviewed Jan. 22, 2026
I am very happy with my walk-in shower. All aspects of the process worked well. The office staff, salesman Ken, and installer Scottie were great. The shower works very well. I’m pleased that the company has a lifetime warranty.
Hi Beverly -Thank you for sharing your wonderful feedback! We're delighted to learn that you enjoyed every aspect of your new walk-in shower installation. It's great to hear that our team, including Ken and Scottie, provided exceptional service throughout the process. We appreciate your recognition of the lifetime warranty, ensuring your continued peace of mind. Should you have any questions or need further assistance, feel free to reach out to us anytime.
Enjoy your new shower!
Warm regards,The Bath Fitter Team
Bath Fitter Company Information
- Social media:
- Company Name:
- Bath Fitter
- Company Type:
- Private
- Website:
- www.bathfitter.com
