Bath Fitter

The installation guy was quiet and worked right along. He didn’t have a fit when something didn’t work. I hardly heard a word out of him. He was great. The installation took two days. On the second day, he was here till about 9:00, but that was because he ran into a drain problem, and that wasn’t his fault. But, other than that, things went fine.

Next he installed the door tracks. Cleaned up the remaining mess (can't do this kind of install without making a mess, it's just part of the job) and sealing the trim. Lastly he installed the doors. Finished at 3PM. Eight hours from tub to shower! Each gentlemen that worked on this job showed a very professional attitude and ability. Job well done. Thank You Bath Fitter.

Chino, the installer, was the shining light. He did a great job of getting the walls installed, but the tub overlay did not fit! No matter what he did, it would not fit. The tub was not the right size and would eventually crack if installed as is. His boss, Orlando, wanted him to build up the bottom with foam. In doing that, I would lose space in my tub. Furthermore, the foam would become malleable when I have a bath, making the overlay movable. He was unable to install the tub that day.

Also, I had paid a premium for fixed brush nickel shower bar, Chino said it wasn't available so he had grabbed me a cheap chrome one that's not fixed, it just sits there with suction, so I could at least put a curtain up. Therefore their 'one day installation claim' is not true. I called Bathfitter and spoke to Orlando to determine what his plans were to make this right. He said I would get a discount between $0-$400 possibly. Rob was booked another day to come to my home. He brought a test overlay which fit better than the one they had brought me on the install day. However, that was just a sample, it was extremely beat up and not suitable for install.

Chino was booked to come again, which he did. I asked for the refund amount to be in writing. Ada and Orlando were evasive and unwilling to put an amount on paper pending how well the install went. I soon learned why they didn't want to commit to a refund amount. They sent Chino back with the EXACT same tub! Orlando demanding he install it. I measured the tub myself, it was not the right size for my tub at all. I was very disappointed Bathfitter wasted my time again. I explained to Ada via multiple emails that I am a shift worker and I also gave her dates I am available. Since I am a shift worker, I am available a lot during the week. She provided me one date at the beginning of August for the install for 8AM. I finished my night shift at 6AM and I explained that I would be unable to open the door since I would be asleep.

I have not heard from Ada since August 6, 2019. I have sent her emails to try to get ahold of her. I am coming up on waiting six months for a supposed one day install that Bathfitter advertises. I want to share my story so no one else hires them thinking it is easy. I made a video of me walking on the tub that did not fit that I am happy to share. You can hear 'clomp clomp' as I walk across it. It's very upsetting when you consider how much this is costing me only to have them disappear. Since I haven't heard from them in a month, I don't know what is going on.

The sales representative, Bill, was an absolute sweetheart. The installer really knew his stuff. My husband and I went out to outback and my husband looked and said, "Oh, whoever did the caulking here didn't know what they were doing." The caulking in our shower and bathtub are like dead-on good. If there is any question like, "Where do you want this part, where do you want that bar," he came and got me and we talked it through. He stayed until the job was done.

When the house was built, a scald-proof faucet on the tub was put in. So, you couldn't get the water mixed up to a certain temperature. I had little granddaughters at the time, and it didn't get hot enough for me. And then, I've had two knee replacements, so it was hard to get in and out of the tub. So, that's why I like the walk-in shower. I get a good, hot shower. I have a shower everyday, and sometimes more than that.

While inspecting it I noticed there was a gap between the top edge (acrylic) and the wall (sheet rock). The gap goes most the way around and is really bad in the corners. It is almost an inch above and right of the shower head and more than an inch at the back corner. I checked my walls with a carpenter's square and they are pretty close to square; much closer than the acrylic. It appears the acrylic was either folded in the wrong place or the plywood they put behind the acrylic is thinner than the sheet rock (the plywood filled in where the old tub insert was, but does not go to the top of the acrylic) which would cause the acrylic to bend out. I am hoping this can be resolved as the bathroom looks great and the plumbing and fixtures are top notch. I have a pretty good video showing the gap but am not sure how to load that to this site.