Bath Fitter

I have just had the best experience with Jim the installer who arrived 15 minutes early and didn't stop till he was done 7 hours later. He started on removing the loose tiles and then removing the cast iron tub. The plumber, Lou, came and installed new plumbing. The center drain was situated right over an old beam but he was able to notch it out and install the drain. Once he was done Jim proceeded to put plywood where the tile had been and shore up where the base goes. Once it was all up Jim had me check where I wanted the grab bar, shelf and towel rack, and hand held shower. Also the curtain rod. Because I got a little smaller shower than the tub was I had a space on the floor and he cut a scrap to fill in the gap and is now ready for a piece of flooring to match the rest. This part of the house is over 200 years old and not easy to work with. They did an amazing job. Thank you so much.

We expressed that the hot water wasn't coming out strongly. So Bath Fitter kept telling us that's how the water should come out because it's a low flow fixture. But we disagreed with their comment. My husband who's a plumber tried telling them something had to be in the fixture or pipe. But they told him he was wrong, they said the water on the hot side should come out that slowly.

The sales representative came to our house. We picked out the product we wanted. He was knowledgeable, helpful, and very kind. My husband and I know a professional workman who builds and renovates homes who was going to help remove the garden tub and put in the plumbing lines to prepare for the Bath Fitter installer. The sales rep took all the measurements and assured us of all the things that were important. We liked the fact that there is no grout, the product is mold free, there is a lifetime warranty, and also very important to us we wanted the shower walls to meet the ceiling. We signed the agreement and made our down payment in May and had a scheduled date for July 14. My husband and I do not mind waiting, it's a sign a company is busy.

I cannot say enough about Zack the installer for Bath Fitter. He was by far outstanding and very professional. My wife and I truly love the finished installation. The problem I had with Bath Fitter was the lack of communication on their part. My installer started the job and the next day was off due to an injury which no one advised me of after making several calls to the main office. Finally after 3 days I contacted the salesman that came to our home Jim who also is outstanding. I explained to him that after waiting 3 months for the installation to start and finally got started with bathroom being stripped down for installation but no one has returned after day one, and that I had called three times and left messages as to what was going on that finally he was able to have someone contact me on the 4th day to inform me of what happened. I told them that it would have been nice if someone would have contacted myself or my wife as to the delay.

This is not the first time I have worked with Bath Fitter. I had 2 installations in Florida. My first call to the Lenexa office was met with a friendly and energetic voice. The return call to set the appointment happened within an hour. The sales person who came to the house was on time and was very nice, informative and very helpful. (sorry, I don't remember his name) I received the call after the visit by the salesman with the appointment date and time for the installation. I was sent follow-up emails and phone calls about the upcoming appointment.

I had BathFitter replace my shower several years ago. Bathfitter provided a lifetime warranty on their products to me when I signed the agreement. A crack has recently developed in the floor. Bathfitter has been avoiding dealing with my problem for several months and have now refused to return my calls. They are unreliable. Their warranty is FALSE. Their materials are thin and unable to stand the test of time. They are high priced, but their product is flimsy, at best. I feel robbed.

I just want to say that I had both bathrooms redone by Bath Fitter out of Arlington Tx and the service and work was perfect 2 years ago. I had to have some of the caulking redone after 2 years from normal cleaning wear and tear and called and they came right away and was very simple and no cost like they said. The service tech Romero ** was spot on, very pleasant and professional. I will recommend to all family and friends and Jeff will treat you right. Lance!

Great company! Tim ** was so helpful with finding the perfect bathtub/shower combo for us, and he responded quickly to all our questions/concerns. Jay came out to replace our old tub, and he was super friendly, whistled and sang as he worked, and did a BEAUTIFUL job. We are so happy with how everything turned out! Would highly recommend them!

Had tub replaced with new tub and wall. Austin ** was great. Very professional. Excellent job. Very pleased. Would recommend this service. Arrived on time, went to work right away, answered any questions we had, cleaned up job when finished. Totally satisfied.

Ordered for two bathrooms remodeling and scheduled installation and nobody showed up. Not even a phone call. Finally they rescheduled and done one bathroom. For second bathroom they left it incomplete due to no shower door available. Most unprofessional and I don’t recommend to anybody. Stan

Adam showed up at 7:10 am to install a new step in shower. He proceeded to lay out rubber mats through the house to keep any debris from being tacked through the house. Removed old tub/shower proceeded to put plywood backing up on wall so grab bars would have a strong anchor to attach to. Cleaned up all remaining dust and dirt started installation of new shower/glass doors and new plumbing fixtures as well. He finished up the installation before 2 o'clock pm and had all cleaned up. Recommend him very highly.

Best contractor experience ever. James from Bath Fitter showed up on time and was very professional, Organized, polite and was very respectful entering our home. Followed all Covid-19 protocols. Cleaned up everything before he left each day. Ran into a small issue with the previous plumbing. James was able to get the issue rectified quickly and was able to complete his job. Could not be happier with the end results. Gonna be hard to wait 24 hours before I can take a bath in the new tub. Love it. Would recommend Bath Fitter in a heartbeat. GREAT JOB!!!

The installer, Eric, was great. He worked all day -- 12 hours -- to make sure we had a wonderful new walk-in shower. We are very happy with our new Bath Fitter shower. Everything is clean and fresh. Thank you for all the hard work and the great clean up.

I signed a contract with Bath Fitter Feb. 23 with the installation May 4. The installation was done so poorly they had to redo everything rescheduled for May 22. The installer had to cancel due to an emergency. They are telling me now that they cannot come back for another 2 weeks June 5 making that 1 month! The worst customer service—the mgr. won’t returns phone calls either and I’m paid in full!

Bathfitter sat on my deposit $ for over 2 months, with no contact regarding scheduling. I had to call several times before I was even in the schedule to Order Materials!!!! I do not live at the condo where Bathfitter is doing the job. I live over an hour away. So I need notice of when to be here. Installation happened approx 10 weeks after deposit was given. Installation or materials are faulty because water wells up in tub instead of all draining out. I got in the schedule to have that fixed, but new installs take precedence over my repair. Bathfitter asked me to be here at 8 am today. No one came. I phoned around 11 am to be told my job wasn't as important as a new installation they were working on. Why didn't they let me know new timing? Now I'm told someone will be here around 3. I've already waited 7 hours!!! Just horrible customer service. I think they need to add to their checklist to be sure tub drains before calling the job complete.