Bath Fitter

I first received a quote from Rob back in October 2020, he was very friendly and knowledgeable until I told him we wouldn't be moving forward as we were not ready. He went from being friendly to arrogant and rude. I waited several months and called back to see if I could deal with someone else. They sent Lindsey (Jan 27), she was amazing even through all the issues. On day of install (Feb 16) a lovely man, I think his name was Chino came to install. He told me the tub was incorrect and would have to order a new one as this one was the wrong size. So I had to wait another 4 weeks to have another tub.

Bath Fitter of West Palm Beach Florida. I recently had a tub removed and a new shower enclosure installed by Chris. The tub was removed by Esteban. Chris was my installer. He arrived on time and was very courteous and efficient. Chris did an excellent job on the install and cleaned up very well. The communication with everyone at Bath Fitter of West Palm Beach was excellent. I would highly recommend Bath Fitter of West Palm Beach Florida and Chris in particular!!! I'm very proud of my new shower!

Scheduled appt. 4/15 at 6:00pm. Joel salesman called me up and cancelled. We rescheduled for Saturday at 10:00 but I could not make it and called Joel directly on Friday asking about Monday at 6:00. Saturday a John salesman showed up but I could not let him in. Called office and they rescheduled with John for Tuesday at 6:00. John was a no show and no phone call. Kind of looks like Bath Fitter doesn't want the business?

Shower handle leaks when shower is on and drips when off. Call 614-785-1040 on Monday, 4-12-21 at 11:54 AM; spoke with representative who said she was submitting request to warranty department. Received call from 888-448-7250 who said ticket was being placed, and technician would call within 24 hours. Did not receive any calls on Tuesday, Wednesday or Thursday. Called 614-785-1040 on Friday, 4-16-21 at 1:42 PM and told her we had not received any calls from a technician; representative said she would have technician call back ASAP. Today is Sunday, 4-18-21. Called 888-448-7250. Got an answering service who said offices were closed on weekends. We paid almost $10,000 for a bath and tub conversion in 2016 and got a lifetime warranty on both. A simple request to get a handle fixed goes unanswered. This is very, very frustrating and unacceptable.

Tech arrived early, stayed late to professionally complete complex renovation, work was great, clean up was same. Office was customer service oriented; no complaints ---- would recommend to others! This is a worthwhile redo, satisfied!

The rep (**) was shocked with her expression to find that my skin color does not match my name. While discussing with her on deposit, she had nothing to indicate that she was from the organization. No company ID, no business card and she had an attitude. She walked out on us as I requested to see her identification before giving her money for deposit. Agreement could not be signed as she wanted to collect the money and send billing later instead of just emailing on the spot. She had attitude because of our color.

The BathFitter associate was profession and did an excellent job! I would highly recommend this company to anyone needing a bathroom updated or renewed. I love the fact that the walk-in shower was installed in one day. The associate did a good job of cleaning up and removal of the old bath tub.

I am so pleased with my Bath Fitter installation in my upstairs bathroom. When we moved in, we had the original fiberglass tub/show which looked old and didn't seem like it could be refreshed. Bath Fitter folks came out and walked me through my options (although the online tool was super accurate for most things). I decided on the spot to select bath fitter after feeling and seeing the materials they used for their product.

As an Engineer, I can appreciate the simple, less intrusive methodology and product quality of this product. Unlike tiled wall systems that can crack, especially if installed in a day...and are hard to clean this is superior! I have been working with the N Charleston staff and everyone from Sales person, Mario to Tim the manager, has been professional and honest. We know how rare Integrity is nowadays!

What an amazing experience! We were initially nervous because our shower was older, but both Gary and Trevor were prepared and professional. They were both extremely informative throughout the process and we couldn't be happier with the end result. We highly recommend Bath Fitters and both of these gentlemen.