Bath Fitter

Very professional approach. Perfect job from A to Z. Time was respected. Technician very polite, clean, honest, friendly, patient. Yes I will use them again and again. Not a single bad comment from the moment I did contact the company. Good follow up too. A handle had to be replaced and the part was found and a technician showed up at my place to fix the missing handle.

The wrong bath tub was installed. We have accepted it knowing that it will be a hassle to change it after installation but we have spoke with the people in the Burnaby location that we will receive a discount for that. Not only we were charged the full price the day after the installation, then they said they never promised a discount and now they don't even have the audacity to call us back, it's been a month and a half. Very very disappointed, from been the best customer service I have ever had (The installers, James and Brandon, were AMAZING) to the worst I ever had - definitely will not recommend to anyone.

We are very disappointed and would not recommend Bath Fitter. We had a shower replacement. Cost over $7000. The people involved have all been delightful except for the general manager. The showers leaks horribly. The installers said salesman did not specify/order the correct products we needed. We relied on the salesman. The installer suggested salesman didn’t sell us what we needed. The first technician sent to try to fix the leak said salesman didn’t select right items and that installation was not right. The general manager came out next and said installation was not right but that Bath Fitter could not do a shower that was watertight and would not leak at door. The next technician sent out to repair said prior installation and repairs were wrong. Bath Fitter is still trying to fix. Shower leaks horribly. No faith in ability to fix.

The salesperson went over the whole process accurately, the technician did the work professionally and the shower is exactly how I imagined it would look. The grab bars are at the right height. I feel very safe having a shower.

We are in love with our new walk-in shower. We wished we had done it 5 yrs ago. It was such an easy transformation. The technicians did great work in just 7hrs and their cleanup was spotless. You never would have known they were here except that we had a beautiful walk-in shower when they left.. Thank you Bath Fitter.

Consultation was very informative. Person was highly knowledgeable in the product. Fast forward to day of install. They were on time and respectful of my property. Quality of work was A+. We were very happy with our bathroom they left.

In 2014, I had Bath Fitter install a shower in my room and was very pleased with that over the years. So, when I need the guest bathroom done, I called them and again I was very pleased with the work. I am set to be happy with both bathrooms for many years. And the big issue is I don't have to be embarrassed with the shower anymore. I would be very happy to recommend them to all of my family and friends.

We are thrilled with our new walk-in shower! It is so spacious and is constructed of very high quality materials. The only thing we are not 100% satisfied with is the noticeable drop in water pressure with the new shower head. We even changed it out for a handheld shower and the water pressure is still reduced from what we had originally.

The gentleman that came to install my shower was punctual and professional. He explained the work that was to be performed and then set out some drop cloths to keep my house clean while he worked and went in and out. The work was finished within the expected timeframe and the shower works great.

Remove old bathtub and install new stall shower with related necessary plumbing modifications. Installer was prompt and efficient. Did an excellent job. And finished in less than a day and Removed all scrap and debris. Am very pleased. Have already recommended Bath Fitter to several friends.

Great job, on time and courteous. I would recommend the company to all my friends and family. We had two bathrooms done, both had tubs and we converted both to showers, one with a shower door that was also installed by Bath Fitter.

Covered the tub and surrounding walls and replaced all fixtures. The individual (Roman?) who did the installation was outstanding. The total job was completed in about 6 hours Quality of work was also outstanding. We would not hesitate recommending Bath Fitter to others.

On July 20, 2021, I had the old bathtub removed from my master bath, and Bath Fitter installed a complete walk-in shower. My installer was Stephen and he is amazing. He arrived at my home early and explained what he was going to do, and went right to work. I don't think he even took a break until he was completely finished. The entire process took about five hours, and it looks fantastic. I know that I will enjoy this immensely and will be easy for me to clean it too. Thank you Stephen, and thank you Bath Fitter, Huntsville, Al for your professionalism and a first class experience.

We needed to get an updated shower because my wife was going for knee surgery soon and decided to use Bath Fitter. From the initial consultation to the finished product, we were impressed with the people and the service we received. Our friends and relatives could not believe the great job that was done and in only two days. Definitely recommend Bath Fitter to everyone I know.

The only good person I spoke with that remained consistent through the entire process is Donna in scheduling. She provided excellent customer service, anyone else I needed to get into contact with it was nearly impossible to. They also fudged the permit process which delayed me listing my home by an entire month due to them not providing necessary paperwork for the village. Overall-result is nice, but customer service needs to get better.

My expertise with Bath Fitter was excellent! The installers were awesome and the final product is perfect! The entire process was easy, stress free, very quick and little mess. Communication throughout the whole process was also great. I would highly recommend bath fitter!

The salesman came out in a friendly 'timely and helpful manner. He listened to our needs and set us up! Everything from then on was as promised and on time. The whole team was polite and efficient! I would recommend them to others.

After my second tub installation, I had a leak directly below my bathroom. There was an error by the technician which caused the leak. They did not accept fault for the leak. Instead they accused me of possibly having a leak there already. My home insurance proved otherwise. The blue tape shows where the water leaked from above.

Joe the rep for Bath Fitter's was great! No high pressure sales pitches. He said the tub would be deeper and wider than the old tub. I couldn't see how because the space was so small,. Alex who removed my old tub and Shea who fixed the plumbing and installed the new tub were amazing, very professional. Love the shower and the tub. It is great!!! Thank you, thank you, thank you.

Everything was done in a timely and professional manner, the installer was very informative on the upkeep and care after the installation and he cleaned up after and discarded all old packaging, old shower stall door. I was very pleased.

The team is very professional and does good work, I find no fault in the work. The sales person is somewhat Tardy but his friendliness and professionalism compensates. The work was done same day as promised and the workman cleaned up very well.

The communication with the company left a little to be desired, but that has zero reflection on the sales rep or the tech that did the install. The tech worked hard at his job and did an excellent job. I can't tell you how happy we are with the results. Beyond our expectations. No mess and no issues. I would highly recommend Bath Fitters for a quality job and a beautiful product. Happy again!!

Excellent Quality of work and timeliness. The Bathtub and walls look amazing. The colour of the new tub and walls in the shower matches the paint and the cabinets. Great choice by Lindsay from Bath Fitters. I would recommend using Bath Fitters again.

Well done. We are pleased with the finished product and installation. The installers were courteous and did a great job. They consulted with us every step of the way. We have had Bath Fitter a few years ago to do our tub surround and were pleased with that also. So this time, we had them do the shower stall.

The installer was very friendly, careful around our home and extremely efficient at his job. The work was done to a high standard and was done much faster than promised. Mikhail is an amazing installer and I would highly recommend him to a friend. We are very pleased with the finished product. Sincerely, Mat **

Love my new shower. Love that it was done in one day and professionally. The only problem we have is that we ordered frosted shower doors, we got clear. We are still waiting for our doors to be changed out. This has been a month ago and have not gotten an update on how long it will be. We have no complaints on anything else and would recommend Bath Fitter to our friends or family.

They were polite and on time with the job. They knew what they had to do. My installer was very considerate and made sure my grab bars were to my comfort level of where I needed them in the tub/shower area.

Well organized, - very clean before and after installation - trusted the installer and the man who measured for the install - listened to my view of what was needed in a small place and to the color requested. Love the look of the final installation.

This was one of the easiest thing I have had done to my house. The gentleman worked nonstop and in six hours I had a tub unit removed and a walk in shower that was something you dream of. What wonderful people to work with and no pressure to buy their products. I would recommend this outfit to anyone. The mess was all cleaned up and I’m so pleased with my new shower.

Excellent and very friendly service. Were here when they said they would be and finished in a very timely manner. All the workers were friendly hard worker. Would highly recommend them. Quality of work was also great. By the time work was done..workers were like family.