Bath Fitter Reviews

Bre for the initial consultation and support, and Trevor for installation were both terrific to work with. The new tub/shower is amazing at so many levels. I wish I had done it years ago. Everything was great and still is.

Met with Mario, no high pressure, was professional, no upselling. Less than one hour. Patrick and apprentice were also very professional and finished in less than a full day. Left the place neat and clean.

Very happy with my bath. The installer was pleasant and when an issue arose re the size of my surround it was dealt with same day. The bath looks fabulous and we went with basic fittings and so far they are great.

Mack came to fit the new tub. He was amazing and so professional. He was on time, worked at a great speed and did an amazing job. Even helped me put storage bins back in my closet as he had to get to the access panel. Great job Mack! Bath Fitter is a great company and so happy my landlord hired them to do the tub. Thanks guys!! Will always recommend them!

A outstanding job. Eric did a outstanding job of my conversion from tub to walk in shower. I asked him several questions and he explained everything to me.

My experience with Bath Fitter has been positive. The sales consultant David ** was very professional and concise. I agreed to have two bathtubs with surrounds replaced on two separate days. The installation was performed in a timely manner by bath expert Terji. He was very methodical during installation and the results were tubs and surrounds looking great. The job site was clean and tidy upon completion and to Terji was very friendly. Thank you for your professionalism. Sincerely, Wanda **.

Colton did a beautiful job on our bathroom. We are very happy with it.

We purchased a home with a tile shower that needed a redo. While Jay (excellent sales rep) was here going over the product we decided to go ahead and do the other two bathrooms as well. Chris and Brody were not only professional they were like family (having to be here for 3 days). Both very friendly and courteous of the house and property. They did an amazing job. We are so pleased with the beautiful showers. I would highly recommend this company.

My parents just had a tub changed to a walk-in shower. Kirt ** was our installer and he was GREAT. Very polite and explained things to where we could understand. We highly recommend him.

Jeff was great but the process is not as good as it used to be. I had my master bath done several years past and it went well. This time the disconnect between sales and Jeff who did final review was not good. Plus, they now work on a phone and asked me to sign, and I cannot even see what I am signing for? At 75 and bad eyes I may have signed re-enlistment papers for all I know.

His name was Dustin. He put our new walking shower. He's very efficient, and knew exactly what to do. He did an excellent job, and looks great😊💙

Initially I was satisfied with my new shower though pricey it was. From day one the shower door did not close correctly. I called service but they told me it would get better after a while. It never did. Over time the water seal at the bottom of the shower door tore away. And the door was finally easy to close but water was leaking through the door. I called service and they came to replace the door seal. Door became hard to close again. The water seal has once again torn away. I’ve been calling and writing and I’m being totally ignored by Bath Fitter.

I had my ugly bathtub/shower turned into a five star hotel. My installer Faton went well beyond the extra mile to make sure I was completely satisfied with his workmanship. Everything worked properly and no leaks. Looks fantastic!!!!

I researched and got many bids to redo our bathtub. Most of the Salespeople were pushy and expensive. The Bath Fitter salesperson wasn't pushy, which I appreciate. Jackson and Josh installed our new bathtub in 1/2 day and it looks fantastic! I would trust them to do another project at my home.

Logan removed my old tub and replaced it with a custom built shower. He was very careful with every thing he did. It is so beautiful and very neat. He granted me with all I asked for. Let’s all stand and applaud Logan. I am so happy.

We signed our agreement for a bath to shower conversion back in November 2025. After an appropriate amount of time, the installation was scheduled. The installer came at the appointed time, introduced himself and began work. Removed the old tub/shower combination and cleaned up the demolition mess. He let us know he would be back the next morning for installation. Again, he arrived at the appointed time, which we appreciated. He went about his business and then we heard a circular saw cutting some wood. When I went to inspect what the issue was, I saw he was cutting one of our floor joists to allow for plumbing. When I asked about it he told me that the drain hole in the base was at one end and he needed to cut the joist to accommodate for it. THIS IS NOT WHAT WE ORDERED! We specifically ordered a base with a center drain hole.

We recently had our bathroom shower installed by Bath Fitters. They were great to work with. Our project was done ahead of the projected timeline. The gentleman that did our installation did a wonderful job. We are very happy with our new shower.

Technician D. ** arrived on time and proceeded to access the issue of a plumbing leak in my basement ceiling underneath the tub. He explained what needed to be done and fixed the problem and cleaned up. He was very nice and respectful, and I certainly appreciate his courteous and polite manner.

Mason was a gentleman and did a very thorough job. Was very neat and left nothing behind. We could not be happier with the outcome. Thank you, Mason for a job well done.

The installer did a very good job from what I could see. My issue is with the product itself. When signing the contract I said didn't like the shower head, the shower door towel bar and the shelving. The towel bar is ok. I bought my own shower head. The shelving are 2 components - one for each corner of the shower. There is no choice in the height of the shelves. I now have 5 bottles of shampoo, conditioner and body wash that are too tall for the shelves which are not meant to hold more than one bottle (if the height fits). Limited choices for wall, door, shower head. I am now trying to find shelving or a caddy that will work for a sloped ceiling. I am not happy and this is $13K. Wonderful.

Our overall experience was great once the ball got rolling. Our sales lady quoted us only 10-12 days for someone to contact us for scheduling. Based on my husband’s shift work, I placed a call to the sales lady and within minutes my husband was contacted by someone to schedule. We were notified by email that our installer would be here between 8am-10am and by 10:15am I was on the phone only to be informed that our installer had already talked to my husband. By 10:30 our installer (John) arrived and went right to work. It’s amazing! He didn’t stop to eat or drink! He returned the next day by 9:30am and the job was done by 5pm. We even gave him some of our fresh duck eggs. Other than the communication from the office personnel, the service from our sales lady and installer were both friendly and professional.

Their sales rep Erick was great and the installer, Tony was courteous, respectful of our home, clean and did a job well done. Very happy with the product and the “crew”!

We actually had two bathrooms done by Bath Fitter. My 92 year old Aunt had fallen and fractured her hip. They came in and removed her 1960 bathtub and did a beautiful walk in shower and had it done before she left rehab. She loved and wished she had done years before. We were so impressed we had them come do our newly remodeled bathroom. Both consultants were professional and very knowledgeable of their products. Explaining each and every detail. They use only their own trained professionals to do the work. Both bathrooms were done in one day by courteous and friendly professionals. They used rugs throughout both homes and cleaned up afterwards. The best is the warranty goes with the house not just the homeowner. Thank you Bath Fitter for a wonderful experience and the beautiful upgrade. Mike and Nancy L

Signed contract February 16th. Scheduled measure for 1st week of March. Installer had emergency needed to reschedule. They couldn’t fit us in to schedule for over a week. Finally scheduled to install 4/9. Installer had an emergency and needs to reschedule. Pushed us out a week again. Apparently there is only one installer and once you sign you are not important.

Any basic tile guy will outperform what they provide for a fraction of the cost. Workers took no pride in what they were doing. Terrible caulking, walls not sticking to glue strips behind the vinyl. Originally was told one piece to the ceiling. Then they said they can't do that and put a transition strip that looks awful in between the two piece that don't line up vertically or horizontally. The handle for the shower was not fastened in any way. Literally just the plumbing holding it in place. Signed in January and still not completed as of writing April 7. Stay away.

I had a walk-in shower installed. The installer, Shawn ** with his assistant August, did as excellent job in tight quarters. Very professional, knowledgeable and polite. They get 5 out off 5 stars from me. It is very obvious that Shawn takes pride in his work, paying attention to the smallest details. This job was done in Chester County, PA on April 7, 2026

I hired Bath Fitter to replace our tub with a professional nice looking shower. I didn't buy their shower door because I got it elsewhere and saved $900. When the door installer came to install the door they showed me that the left edge of the shower surround was over an inch out of plumb. So when they installed the door (with a laser level) the top edge of the door was over the edging.

Quoted $11,000 for a walk in shower not including doors. Gave deposit and decided to go with a different contractor within the 3 day time frame of cancellation. Not a great experience trying to get ahold of the company for a return. Long waiting time on phone calls and customer service wasn't the greatest. I'm still waiting for my deposit a week later. Wasn't aware I was going to receive a check back as no one from customer service explained that to me until the third time calling. I think they are way overpriced for the materials they use and not the greatest experience with this company.

We used Bath Fitter to install a walkin shower for my husband who is a vet. The install took two days. The installers were great and very professional. The customer service at bathfitter however, absolutely sucks. I have been trying to get a itemized statement with the date that the work was completed for a while now.

Christy the salesperson was kind and warm and knowledgeable and wonderful. We met with five other vendors and felt most confident with her and the company. The installer, Dustin B was fantastic. He was kind and communicative and quick and clean and accommodating and patient with questions and decisions making processes. The only thing that could have gone differently is that we chose a 3 inch lip and were using a shower curtain. The tile is older tile and when Dustin went to install it their 3 inch lip became a 1.5 inch lip because of the depth of the tile. My mom whose house this was going in was concerned about whether water would get out of the shower more so because of the more shallow depth and we might have gone with a higher lip if we had known that it would have been 1.5 inches rather than 3. Dustin B made a great suggestion for a rubber lip that can be installed if it is a problem as well. Overall a very positive experience though.

Had our bathtub replaced today. Joe (St Louis) is the one who installed it. Matt was the one who talked to us. And for the life of me, I can't remember the Plumber's name, all 3 were respectful, courteous and very knowledgeable of the product. We liked them so much that they are coming in a couple of weeks to do our shower stall.

I ordered my bathroom renovation back in an October. Still waiting on installation. No call from representative. I was so excited. Now I think I have to find an attorney. This has not been pleasant at all. VERY disappointing.

We were able to shut the faucet off and Bathfitters’s contacted me Monday, came out and fixed. Very professional. Thank you.

I wouldn't use Bath Fitter again if it was free! Do not recommend! Highly unskilled and rude installers. Haven't used my shower since 2nd week in January. Still waiting to have hole fixed in caulk. Installation Oct. 2024.

We would like to commend Adam, the project lead for our bathroom shower tub remodel, for his exceptional dedication and commitment to delivering a shower tub that met our expectations. Despite initial concerns regarding budget, the project was completed within our financial constraints. Furthermore, Bathfitters' discounts for law enforcement and military personnel make it a highly attractive option. We wholeheartedly endorse Bathfitters for bathroom renovations and shower-tub conversions. Adam's tireless efforts, coupled with exceptional customer service from Kristi, ensured a seamless experience. The installation process was swift, with Joe completing the job on Saturday morning. We highly recommend this family-owned business. Please know we thank Pierre and Brian who is the boss made everything happen! We took pics as Joe was doing work from start to finish!!! Very much highly recommend this company!!!

Eric accomplished a bath to shower conversion that was so beautiful that I literally shouted out with joy "Oh my God, it's beautiful" when my son and I saw the reveal. Eric and his assistant had already impressed us with their professionalism and friendly demeanor. They worked diligently and after the process, they left the area spotless. My new shower looks showroom ready! Eric explained how to maintain the product and left a booklet for me to refer to. We were truly amazed and are so pleased with our new shower. Kudos to Eric for representing Bath Fitter so well!

Our new shower was installed on Thursday by Scottie, he arrived in a timely manner, I was a little concerned about him being alone. My concerns were quickly gone when I saw how efficiently this young man worked to install my shower, paying close attention to keeping the floors clean and protected with non-slip pads. He proceeded to work without leaving anything in the way to trip up my husband. He was very polite and didn't mind all my questions. He explained with patience how he was going to do the job and then after he was finished explained all the features of my new shower, how to clean it, and when it would be ready for its first use. All in all, I am very pleased with Bath Fitter from the sales rep to the installer, very satisfied.

This was a tub to shower conversion. Job was finished in one day as advertised. It has been a few weeks now and it looks and works just fine, no complaints. We would recommend Bath Fitter. Removing an old tub and surrounding tile is always messy but our installer Pedro ** did an outstanding job of protecting our carpets while removing the old tub and debris. Everything was clean when he finished.

I was pretty happy with the overall oak, except the outside does not look finished. The molding around each side looks great, but lacking a piece across the top really looks unfinished the way you left it.

Amazing experience From start to finish. My bathroom Looks so beautiful, very cost-effective, we had the entire tub and shower removed and replaced. Way easier than I expected when we were able to use it in the very next day. The two gentlemen that installed were very knowledgeable, polite, and efficient. Nothing negative to say about this at all.

My new tub is beautiful and installation was a breeze! My installer took great care to install and make sure it was what I was expecting with the new tub! He fit it around an existing grab bar and it looks brand new!!

I had an installation in September of 2025. There were some positives like getting done in 1 day. The issues I have had are several. 1. Panels around inside of tub area are flexible and move. 2. Bath tub sides are also flexible and move. 3. Shower curtain was installed too short. Common shower curtains drag on floor of the tub. 4. The area inside the shower where the sides are located are not sealed at the top resulting in possible water running down the back. 5. Shut off valve requires much effort to completely shut off the water.

We are very pleased with our shower install done in 1 day & sooner than we expected! We needed the renovation as l was scheduled for back surgery sooner than l had planned! We would definitely recommend Bath Fitter to our friends & relatives!

Bath Fitter Trim Kit is amazing. The technician he was nice and friendly, he did a great job! Bath Fitter is a good company for me and it service me well all these years. My family and friends enjoy the Trim Kit as much as I do.

Second time using this company and they did not disappoint. Both the salesperson and the installer were great and a pleasure to work with. Very professional and easy to talk to. The finished product was beautiful, and we are extremely happy with it.

Looks great BUT they really were shady on pricing. Job was quoted $8600...all is well and we had original brushed nickel hardware...so additional items we bought (from them) were in the same. AFTER the job...OUR brushed nickel hardware was replaced by CHROME...I didn't really notice until that night. I called them and they said they had to break ours (plumber NEVER said anything) and they thought they were "doing us a favor" by replacing it (with CHROME). Obviously, doesn't matched and they charged us another $900 for replacement hardware and installation!! Rip off!!!

I had a Bath Fitters 2-day install a couple of months ago (12/2025) and the whole process went smoothly. It rained both days which didn't slow down or delay the installation. Both installers were professional and knowledgeable of the work being completed, so I like to give a shout-out to installers Michael ** and Josh ** for a job well done!

To be able to see such a transformation in 1 day was great. Just 1 guy in 1 day amazing. There was a plumber that came in for a short time but basically 1 guy does it all, prep and clean up. My walk in is beautiful and safe for me to shower daily. Love it.

Nice installation. Employees are very talented and work perfectly. We love our 2 showers with a modern look. The shower walls are really beautiful and easy to clean. The faucets work nicely with constant water temperature. 24 months no interest financing made it easier.

Really loved the knowledge and personality of George, my rep, in explaining the whole process to me. The installer was on time, clearly communicated his arrival, and was a very pleasant gentleman. He kept me appraised on his progress so I could amend my personal life as needed. Class act the entire time.

They arrived on time, were very professional and took care to minimize the mess. I had 2 bathrooms converted to walk-in showers and we love them! So easy to clean, and they look beautiful. We are very happy with our decision.

I read the reviews on some of them and some of them got four stars and few people was right. We called Bath Fitter to get the hallway bathroom redone and the salesperson came out and do the measurement and told us it will be 2 to 3 weeks before they come out and do the job and scheduling people will call, set up a schedule and they do and they said it would be four to six weeks before anybody can come out. The salesperson did not tell us anything about that. Did not give us contract. Did not say your deposit on the stuff will be refundable. Nothing. Me and my cousin just won't I deposit back or do the job for free and the person that call my cousin said he supposed to get back with his manager and he never did and I'm using my cousin's shower.

Phoenix did a fabulous job. He really is an artisan, not just a technician. He was really thorough, taking time to deal with a host of little details. And he's such a great kid. We really enjoyed him, and love his work. Several of our neighbors have been over to see the work, too, and were all impressed.

Wow.. Totally impressed.. My new walk in shower is beautiful.. The Professional Installer.. Oscar, such detail work, explained how to clean, showed how the water handles work, and cleaned up.. leaving the room spotless.. Thank You Oscar, Kudos, I highly recommend having Bath Fitter remodel your bath.. The cost was on target. Planning on remodel for 2nd bathroom.

I am very happy with my walk-in shower. All aspects of the process worked well. The office staff, salesman Ken, and installer Scottie were great. The shower works very well. I’m pleased that the company has a lifetime warranty.

The installer was very professional and completed the job on time. He cleaned up thoroughly after the installation. He also provided a copy of the cleaning products to be used for the new bath/shower.

Start to finish it was great. Aside from a few glitches in scheduling and communication, we are extremely pleased. Bre came over, so professional-and FUN!! Trevor arrived on set date and blew us away!!! I cried when I saw his finished product!! I had no idea one person could achieve such a feat!!! I definitely recommend Bre and Trevor for the job!! And I did to my neighbors!!!

I had a wonderful experience with the work done by Bathfitter. My installer, Brandon was very pleasant and professional. He worked very hard and did a great job. My wife and I were very satisfied. So far, so good.

Update: The issue about my toilet was addressed and resolved. Thank you Bath Fitter for doing that. I would recommend Bath Fitter, to whoever is interested in a bathroom remodeling.

Great install, communication could use tweaking. Still waiting for them to come and correct the door to the shower that still leaks. It has been several months. I cannot in good faith recommend this company until they come back and fix the leaky door.

Our experience with Bath Fitter was wonderful. The installation was timely. The quality of the work was wonderful. The gentleman who did our installation was friendly as well as professional. We are very satisfied with our choice to go to Bath Fitter.

I’m very pleased with the new tub/shower installed by Bath Fitter. From the initial inspection and bid, this was a very easy going and pleasant experience. Their men were very thorough, respectful and knowledgeable. Well worth the money and experience.

We had Phoenix Nivens out of Bozeman, MT as our installer for our bathtub/surround shower install. He did an awesome job!! He was very polite, professional, and very knowledgeable. A hardworking young man. I highly recommend Bath Fitter for your bath/shower install. If you're in the Bozeman-Butte area I recommend Phoenix. 😊

The installation was great, except the installer pounded on the wall so hard that it popped the dry wall nails out. I phoned to let the company know about this and took pictures, but didn't hear from them when the job would be fixed. Then I had to phone again to remind them about this problem. Then they soon sent someone out to fix it and he did a good job. I feel that waiting 6 weeks to have a job done is a little long, especially when it only takes 4 hours to complete the installation.

Our shower/bath looks great. Our installers from O'Gorman Brothers were great.. They were friendly, hard working & neat. We would highly recommend them to anyone thinking of using Bath Fitter. An awesome experience.

The saleswoman was honest and very helpful. She quoted a price almost $10,000 less than a competitor and it included everything the previous competitor had listed. The workers completed the work in 2 days, and were very good at cleaning up. The bathroom was back in it's orginal shape with a new shower replacing a porcelain tub. They left detailed information on the maintenance.

Very happy with the whole procedure. Workers were friendly and very professional. Demolition was quick and the install looks fabulous. The whole process was done in a day and they cleaned up after themselves. Would definitely recommend to someone wanting a new bathtub. We are very happy with the results of the install.

Tightened drain after new install AND checked the other two - these were all at our second bathtubs with new installs at Reef Club in Indian Rocks Beach. Had to work around guests and minimal intrusion very efficient. Well done. Thank you, Rick

Update: Bath fitters responded immediately and addressed our concern. Great to deal with.

The installation from the Bath Fitter techs went flawlessly. They were so respectful, and the bathroom was left spotless. They took the time and care to measure the height of the seating and grab bars. Their recommendations for our particular situation worked out perfectly. The final product, a walk-in shower with seating, was exactly as promised. We highly recommend Bath Fitter!

My experience with them was great. Had a new walk in shower done by them five years back and believe me it was beautifully done and when I called them to change the shower head they came here in couple of days and changed it and at that time they did some caulking. All I can say is I would recommend them to anyone interested in doing a walk in shower. The person who came here to do the job on 1/7/26 was Gene **. Very well mannered and pleasant to talk to. He knew what he was doing

The fitter was respectful and an extremely knowledgeable and professional contractor. He answered all my questions... as I observing him work, and having had experience with other contractors, I knew instinctively that Gustav knew what he was doing... Would recommend him highly. Tub in guest bathroom... plus tub/wall in master bathroom.

The toilet seat in the bathroom was broken and not repaired. The customer care instructions were not given to us and the installer said he would return with the instructions. I called twice, once to the main number and once to the sales rep, and I still have not received the customer care instructions.

It's the best experience, having my independence back after having surgery. It's amazing being able to walk in safely and be completely comfortable in my shower. Gained more acceptance from my new situation after having the surgery that was life saving. Thank you very much to Scott who was amazing installer .

Everything about this job was EXCELLENT! Eric who came to give us the information, was fun and very thorough. Installation was incredible to watch. Our installer was so knowledgeable and such a hard worker. It was done in a day and it’s beautiful! Every time a friend stops by, we show them. We highly recommend Bath Fitter! We ❤️ our new shower!

I was very pleased with both the service and the product. They confirmed the appointment, the team was on time, the work was completed within one day which was very helpful, and cost was less than a full reno. The product looks good. I recommend Bath Fitters for renewing your old bathroom, or for redoing a newer bathroom.

Very happy with the installation overall. Bath Fitter provided a competitive cost with other providers, what seems to be a superior product, demo and installation took less than a day, and follow-up service support appears to be very good. No regrets using Bath Fitter to improve our shower and we would not hesitate using them again in the future.

We were very pleased with the installer. He did a great job and was very professional. After using the tub for the first time, we had a concern and contacted two individuals on two separate occasions via email. Our understanding was that the tub would have a non-slip bottom. It is textured but is very slippery once it gets wet. We continue to need a non-slip bath mat. We asked for clarification but no one bothered to get back to us.

I wasn’t happy with the price and regret spending $10,000 on this. I could have had it done for less. But I do enjoy the warranty and the nice results. It’s the first time I’ve had a bath in years. The installer did a good job and cleaned up the mess. I will recommend, but will warn others of the high price.

The installation was great and Colton did an excellent job. Coordination with the plumber and the city for inspection also I thought was excellent. I did have to special order a door because I wanted gold.

Updated on 01/09/2026: It will not let me reply to Bathfitter so I will add an update. They did have the local office contact me and request photos. Upon review they said there was nothing that they can do to fix their mistake and “sorry” and left it at that. No offer to refund their botched job and now we have to pay to redo the bathroom AGAIN but with a different company. I would have been understanding if they could have fixed it or if they couldn’t, at least given a refund. Super disappointed.

Called them for an appt.. Nobody even called back, had to call back k and finally they came and wowwie hold your pants up 'cause it's not cheap like they show on tv or on fb or anywhere else, I rent a house and was gonna pay half with the owner to remodel my bathtub, well hello I was thinking maybe $1500 or a little more, ya right it was over $5000 like really, at that price I can hire my carpenter buddy and get a whole new bathroom, what a joke..

The work that was done by Kennedy was outstanding. The work from tub to shower was quality material. Impressed I can’t say enough great things about Kennedy. Bath Fitter follows up on my calls immediately.

Work by Bath Fitter was done professionally. Pleased with installed. However, my husband is a disabled Veteran and was approved by the VA for them to pay half. The paperwork was never sent in your Bath Fitter.. we lost 6,800 that would have been paid by the VA. Would not recommend them to help a disabled led Veteran as they never sent paperwork in.

Updated on 1/21/2026: Bath fitter came and fixed my issue. It was a very good visit. Our tech was very polite and knowledgeable. I have given you a 5 star for standing behind your product.

Brian ** & Shang did an excellent job! Courteous, polite, respectful, clean, etc! William ** was the salesman & wasn't pushy at all! I would recommend Bath Fitters to anyone! Brian ** came out for a 2nd time/service call, excellent as always!

A representative from Bath Fitter came out to repair a minor issue with my shower about a month ago. I told him that the shower door drags when I open & close it. He agreed that that’s not normal. And, he stated that the entire shower would need to be redone. He said that it would take two days to complete. I said I have no problem with that. So, a scheduler called me to set up the appointment. On the day that the entire shower was supposed to have been done. The installer said that the only thing that needed to be done was the crack in the floor. I stated about the door and the initial guy coming out staying that the entire shower needed to be done. He stated that his boss said to do the just the crack in the floor. And, that he can do some repairs to the door to make sure it work properly.

Tony ** just finished converting our bathtub into a walk in shower, He explained in detail the entire process prior to beginning and asked for questions at any time. His work is outstanding, everything he did was completed when he said it would be completed and when he left the bathroom was spotless. I truly appreciate his professionalism and expertise in completing the project for us. He was so efficient and quiet while working we forgot he was in the house. We would certainly refer this company and Tony specifically to make any conversions in the future.

In 2010 I had Bathfitter install a walk-in shower. I was so happy with it that I referred several friends to Bathfitter. Now I'm in a different house and had Bathfitter install a new walk-in shower. Not the same experience. The shower floor is slippery, unlike the 1st shower. I was told to put a skid proof mat down. I'm very disappointed in this company and I will not refer them again.

We are very happy with our decision to use Bath Fitters, we did our shower and conversion from tub to shower. The care of our home and floors was amazing, the installers were professional and meticulous about their work. We got other estimates from other companies and made our final decision because of the knowledge of the salesperson, he answered all our questions and wasn't pushy. All in all the experience was easy and our bathrooms look absolutely beautiful. Thank you to ** our salesperson and to ** and ** our installers. You Rock. Our bath fitter location was 1700 S Powerline Rd Suite G Deerfield Beach FL 33422

I would like to praise Cooper for the install he did. He was very proficient in the installation of our shower. We are very pleased with the work that Cooper did. He was done in ten hours and described the install and demonstrated the shower to us and showed us all the features. We are very pleased with the shower.

Installer was great, looks great and all went well, however, the materials, and products used are not of high-end quality. Thin walls, offbrand faucets and shower doors, especially for the money charged.

Last year we had Bath Fitter install our shower. We've loved it. In the last few months the door started leaking. Called and Shawn came out a few days later. He fixed the door! I really appreciate his making sure I knew exactly what need to be done. He had it fixed quickly.

I called Bath Fitter for some yellowing caulking and low flow from the shower head. Tim ** arrived and removed and replaced the caulking and the shower head. All covered under the warranty! When he was finished, Tim expertly told me what he had done and what we should do to prevent the caulk from yellowing again. He was very meticulous and professional and would recommend him to any who ask! Really, from the initial phone call to Customer Service to scheduling the tech visit, it was all outstanding. This company does it right!

Very pleased with the job the installer did on replacing our shower. Greg ** was very thorough and clean. Would definitely use again and tell others about this company. Thanks to all involved in getting this project done for us.

Bath Fitter installed a cover on my tub just 5 months ago, it seems to be a good job, until I noticed that water had accumulated underneath the fitter. I called and they came to check the problem and saw that the previous work must be redo and they would call me to setup a date for repair. They did NOT call, I had to call them. Now I’m waiting for them to come and redo my tub with the incentive date of two weeks. We shall see.

Bath tub is cheap fiberglass is bleeding through the tub discoloration rust color on a white tub, I would not recommend to anyone. For the pricing I could have installed a tile shower that would have lasted for years.😞

I purchased a shower from Bath Fitter on 4/30/25. It is 10/30/25 and they still have not replaced a damaged shower door that they delivered damaged. At least 60 calls have been made by me to Cristi (the Dutchess manager). Each time I call she claims to schedule the door for delivery. The door has been scheduled for installation at least 10 times and nothing yet. They don't call or show up. They then get annoyed stating that it is not their fault that it was not delivered. Whose fault is it then? Please stay away from this company at any cost. They constantly lie to you. The Better Business Bureau has just re opened my complaint again because of their non compliance. This is the BBB complaint #**. My next step is going to have to be a lawsuit against the company for breach of contract. My name is Hector...they know me by now.

Bath Fitter of Spokane Valley. Did a very substandard job putting in a walk-in shower. Michael cut three or three-quarters of the way through one of my floor joists and tried to hide it, and would not fix it. He left it in all the old, rotten sheetrock that he was supposed to replace and tried to hide it. Was supposed to replace dry rot, not holes in it, to put his drain in, and left it in. Covered it up with a piece of plywood. Use the cardboard to level the bottom of the shower. There is mold all underneath the new shower they put in.

When I signed with Bath Fitter, I was told it would take one or two days. It took two days, Ben the installer was absolutely wonderful. Kept everything clean. Like I said it took him 2 days. But what a great job he did. He was professional, friendly and definitely knowledgeable. I can't believe one man did this job by himself. And it came out beautiful Also. The cost was less than half of all the estimates I got. It's unbelievable The job came out. So great for the price. The price is great. And I would recommend this company to anyone who would ask me.

Beware! The process took from August 21st to October 13th to complete. Wrong wall surround, length. Waited a week and on install the panel was damaged. Wait a week and get shower installed. Wait a week to get door installed but no the door was broken in transit. Wait another 2 weeks to get door installed. During this process I spoke to Olga by telephone advising her of my dissatisfaction with the timeline and the fact that the fixtures were showing water spots and I was displeased with the quality of the product. I was told they completed the install and there was no recourse. My advise....Do not pay up front!

Our tub was redone in July 2022. I have waited 3 years to give a fair review from our experience. We chose them because they could do it in 1 day, and it was our only full bathroom. We paid $6,000 after a discount. I thought it was too much, but my husband just wanted it done with. We had to have the faucet replaced, too. I admit I haven’t contacted them because I doubt there is anything they can do.

After entering into a contract with this company, I attempted to cancel and request the return of my $2,000 deposit. Under BC’s Business Practices and Consumer Protection Act, consumers have the right to cancel within one year if key information is missing from a contract, or within 10 days of receiving a copy of the contract if it was not provided at signing. Both apply in my case. I did not receive a copy of the contract until the day I attempted to cancel!

They suck! They are rude when speaking to each other, overheard them talking about lying to other customers and even coworkers. Talking about getting drunk while working. The shower and walls looked like a bunch of inexperienced kids did it and my 10 yr. Old could have done a better job. They are a complete waste of money. You will be better off doing it yourself or hire a local handyman because these guys do not have a clue.

Bath Fitter has literally transformed our 60-year-old stall shower into a modern masterpiece! We continue to enjoy it every time we step in! We love everything about this company - everyone is friendly and professional, and they stand behind their work! A special shout out to Josh, our Installer, who goes above and beyond to satisfy the customer!

Randy came on Sept. 4th at 430. Picked out our shower, was pricey but felt pressure to put deposit down. Friday, Sept 5th I called the 800 number, I was away and didn’t have Randy #. Told the lady I wanted to cancel my order. She said someone will be in touch with me Monday! I returned home Monday and texted Randy that I wanted to cancel my order, no reply. I called the 800 number again and talked to a few people explaining my situation. Said they would call me back. No the check has been cashed, not happy another call goes out. Left message. It’s Tuesday, sept 9th. I also have another text out to Randy. I haven’t heard anything!! I better get my $ back as fast as they cashed my check. But it’s not looking good.

Bathfitters installed our tub to shower conversion within one day. Our installer, Jerry was on time, friendly, professional, and answered all the questions we had. I highly recommend using Bathfitters!!!

Shout out to Vicente ** who did an excellent job in recaulking our bath tub on 8/13/25. Our tub looks good as new! He's very friendly & has a good sense of humor. One can say he really enjoys his job.

The sales consultant came to provide a quote on a shower insert. It’s a shower stall about 35”x35” and is 30 years old. I think the small size of it disappointed him. I had a tub insert with the wall done 7 years ago in another bathroom by Bath Fitter so would have been a repeat customer. As he walks out of the bathroom, he says this will cost between $7K and $10K. I told him that would not happen. I know Bath Fitter is more expensive than other companies but for this small shower, I thought the price was excessive. He told me maybe I should just get a handyman to install something from one of the big box stores.

The worst experience ever. I purchased a shower with door Five months ago. As of today, I'm still waiting for the door because the one they installed was damaged. Trying to resolve this matter with Cristi of the Dutchess office is a nightmare. She does not answer the phone, she does not get back to you and I have to call multiple times for a manager and they still don't call you back. I will be filing a formal complaint with the Better Business Bureau today. Hector

My husband is a 78 yr old Vietnam Marine Vet who was recently diagnosed with ALS. We are in need of having a shower with wheelchair access for him. We contacted Bath Fitter and Tony came to our home to give us an estimate for our smaller bathroom in our master bedroom. A short time later, we contacted Tony on Sunday and asked if he could come back a 2nd time to give us an estimate for having our main bath converted from a tub/shower combo to a wheelchair accessible shower. He was back at our home the next day and we ultimately chose the main bath for the renovation. We are currently waiting for the final confirmation from the VA on their grant for proceeding with this project. Tony said once he gets the go ahead, he can get us on their schedule within the next 2-3 weeks.

My wife and I had a most pleasant experience today with Dustin and Bobby today. Our new bathroom was installed professionally and exceeded our expectations. Knowing the company backs the product is reassuring, as it means that if a problem arises, a single call is all that's needed. Dustin prepared the work area and cleaned up behind themselves after the work was completed. We inspected the work and were satisfied with the craftsmanship. We are very pleased.

I have had my Bath Fitter shower conversion for over 5 years. Installation was great and durability has been great. My situation is the floor is like glass. My wife fell and had a concussion and two brain bleeds while stepping out of the shower. She still is recovering slowly and has had numerous set backs. Bath Fitter has told me that they warn buyers about this problem and have told me that they have no solution except it is your responsibility to use a rubber mat. I am sure I am not the only one to have found out about this problem. Maybe someone reading this will have a solution.

Kam was the installer of the shower we had put in... I have never seen someone that worked hard and quickly as he did... Figured out an option for the front of the shower.. He was so knowledgeable about the product he works with.... Thanks again Bath Fitter and Kam. Also the plumber was great too..

We had a Bath Fitter product in our bathroom when we moved into our house. There were areas of this shower that were failing so we called Bath Fitter company and they honored the warranty from the previous owner. They came by a short time later to take our the old shower and tub replacing it free of charge. They absolutely stand by their product and did a professional job replacing the old product.

We are an elderly couple that needed a step in shower. First, we were satisfied with the worker that installed the bath, however, it did take two days. It was almost impossible to get the hand held shower head to adhere to the magnet in the shower fixture. We had to change to a stationery shower head. The dimples in the shower floor do not drain the water, I squeegee the water out. The hand holds are slick, my husband had a bad fall because he could not hold onto the hand hold. Lastly, I just don't like the appearance.. It is do blah!!!

Lifetime warranty is false. Trim & caulk terrible. One service call, repairman said he didn't have the right equipment & would have to come back. Never heard from him again. My walk in shower looks like crap. They don't care, they got my money.

About 5 years ago my wife de decided to redo the bathroom. She liked what Bath Fitter offered, but due to some miscommunication or misunderstanding from our part (English is not our 1st language), we had some issues that we needed to correct. It turned out, that the first installer made some mistakes that caused some leaking. Two weeks after my complaint Alvaro showed up with a brand new bathtub liner and replaced the old one.

Is there a rating lower than a one-star? Because this company DOES NOT DESERVE any stars at all. Watch out, consumers! Other companies can do the same job and much better! The salesman was arrogant, crude, and rude, and so full of himself! The only thing he talked about was his personality. I asked him to leave two times, but he kept talking. I should have called the police. His INITIALS are CI, so watch out! He said his home office is in Springfield, Virginia, where he also resides.

The installers do a great job. They work hard. Product is very nice and the finished job looks great. It will bring up the value of your house. My family loves the final look. The only thing that got me was that the salesperson doesn’t tell you everything and they just want the sale. Installation definitely takes more than one day. They also don’t do any floors so if you need to change the flooring in the bathroom. This is not the place. Guidelines they give you for what you have to buy are vague. In the end, after everything was said and done, again the installation was perfect And beautiful. Installers really know their stuff. Sales team should spend some time with them.

Thank you, Bath Fitter! So pleased to finally renew my showering experience. Said goodbye to the 35-year-old tub and I’m pleased I did. The new tub and shower is to my satisfaction…and all the employees were great! Thank you!!!

Outstanding experience from start to finish. Knowledgeable and professional Sales Consultant and expert technicians gave us a substantial bathroom upgrade in less than a day. They also guarantee their work for life.

I had a very bad experience. The product is decent, but sales and service were terrible. Firstly the salesman told me that they would take out 2 ft of the existing tile to see if there were problems, which was a concern in my case. The installer came in and wasn't going to do that. When I told him that the salesman promised that he just said "well that sales talk but it should be okay". When he was honest about the salesman's lie I decided to trust him and it was okay. He locked my toilet loose during the installation and they gave me a lot of grief that finally did fix the toilet. They installed the grab bar in the wrong place and insisted that it was the right place and wouldn't replace it.

Bath Fitter installed a walk-in shower with seat for us about 20 years ago. A couple of days after the install ion, which went quickly and we were pleased with, the piece which holds the doors on the bottom came loose. When I called they said (the local installer, not someone in another country) that it would be a few days before they could come out but told me what to get to fix it right away, which I did. It has held up fine for 20 years. We recently had a problem with the doors. When I called they assured me that they would be able to look up my account. A senior person would have too look it up as he did not have the ability to do so. Assured me they would call back. A week later I called back and was now informed that unless we could produce the paperwork there was nothing they could do. I guess they changed policy in the week.

We just had a tub to walk in shower conversion done by Bath Fitters. Rob and Carson were the technicians who did the job. Wonderful service reps. On time each day, very knowledgeable, very friendly. Would recommend them highly. Love our new shower! The **

All in all Bath Fitter did a nice job on my new tub/shower. The caulking could have been cleaner but otherwise everything looks really good. This is the second time I've had them install a new shower and was happy both times. I would recommend Bathfitter to anyone looking to replace their existing shower or tub.

From the sales consult to the finished product was a very easy process. Garfield was very professional, timely, efficient and pleasant to deal with. We highly recommend Bath Fitter Sudbury. Special thanks to Caryn and Craig.

I don't think you could understand my disappointment with our recent tub/shower install. In hindsight I partially blame myself. When I read the word silicone I should have expected that we would end up with something nowhere near seamless. All the advertising I've watched over the years has clouded my judgement. Yes, the new tub and shower are useable but nowhere near worth over $7,000 dollars. I will never recommend Bath Fitter - if only because they weren't clear about what we were getting. We will continue to look at all the caulking and imagine that it will never be worth the money and is not what we expected. I wish we had purchased a one piece unit on our own and hired our contractor who said it would have cost less than half of what we paid for something I'll never be satisfied with. Bath Fitter simply glued four pieces together.

We had two bathtub/showers completed within two weeks. Mine was a tub-shower converted into a low step in. No more tub and lots of safety bars. My husband’s was step over converted into a roll-in shower with lots of safety bars. Home Health Aides love them. Husband currently in nursing home from broken hip. Once again our showers will come in handy.

Grateful for how promptly this upgrade was able to get scheduled, Cody arrived as promised and finished the installation of the 2nd footrest tower in 60 min. Beautiful job. Cleaned up. Was advised not to use for 24 hrs to allow seal to dry. Pricing was as promised and 20% less than 2018. This is the third time we have used Bath Fitter in two homes. Very pleased with the high quality of the product. Longer lasting acrylic. Longer lasting than more inexpensive fiberglass. Thank you Cody.

We are repeat customers because we loved the tub- over install at our last house. This time we had a tub and wall removal and a floor to ceiling (including the ceiling) shower install. All the material are very nice and look beautiful. Jaimie ** did a wonderful job. He was very friendly and personable, offered helpful information and answered all our questions. And to have it all done in one day was a big plus.

Had a new tub and surround a year ago. The new shower head was whistling. First I was told that it was due to my hot water heater. Had a new hot water heater installed and the whistling continued. Then it was due to the tub spout. They tried fixing it. Still whistling. Now its's a Moen issue. Then installer put in the wrong trim pieces. Also there was a blue spot in the tub that was from when the tub was made and will not be able to be removed. The way I was talked to and made me feel was very unprofessional.

This entire process from selecting all the separate components to straight forward pricing; to the actual installation was one of the best services I can recall. The installers were even able to fix some ongoing problems before they became disasters. The end product is outstanding. The quality of components is very high end. Look amazing.

Derek ** worked hard and diligently. On my mother's bathroom. He was very professional and on time. He always kept a clean work space. And had a very kind and respectful attitude. When I decide to remodel my restrooms I will request the same person to work it. We are very impressed not only with his work ethic but also with the outcome of the shower he installed.

I am reviewing my Bath Fitter experience in Prince Edward Island. I was sold at tub and wall liner and made my deposit. I was scheduled an install date and then rescheduled. When they arrived the tub didn't fit. Another date was arranged and rescheduled to try samples tubs. After that another installation dated was given and rescheduled 3 more times! It's been 15 weeks since I made my deposit and after talking to their manager Ryan I was assured he would personally look after my file until it was complete and he said he would call me back about adding a discount. He never did.

Bath Fitter at 3910 Brewerton Road, North Syracuse, NY 13212 installed a walk in shower for us. It started with the sales rep ** who was very knowledgeable and helpful in starting the process. ** and ** were the installers. They did an excellent job and we are very pleased with the finished project.

Good service. Worked around a change in the order. Installation was good and looked nice. The work seems to have been properly done. I appreciate the job that was done. Thanks for the service. I would recommend this again.

My bathroom was ugly and I wanted to blow it up, but instead Bath Fitter gave me a beautiful bathroom by Shawn that I am extremely happy with. Shawn kept me updated on his work thru-out his 9 hrs. of work and also how to clean it and other helpful info. I would recommend Shawn and Bath Fitter easily.

The technician who did the shower did an excellent job of installing the unit. It looks very nice. However, it is almost nonfunctional for us. The water temperature is too cool. I have a technician out and he says the government decided on the water temperature. He says it has to remain where the temperature is set. I would like a control on the shower so that I can control my water temperature.

Are extremely pleased with the walk in shower. Had in enjoyable experience with all of the people at Bath Fitter. Would recommend them to anyone. Everyone was well taught on all aspects of the remodel and had very good ideas to make it the best that it could be. Clean up was very good and were very careful that debris was not throughout the home.

When our tub cracked, we decided to convert it to a walk-in shower. I chose Bath Fitter because years ago when I was thinking about a bathroom Reno, I had called and spoken with Carolyn on the phone. She was so incredibly helpful that I made the decision right then that when I needed a bath contractor, I would go with them. I was not disappointed by my experience. Carolyn helped me pick out all the items that would meet my needs.

Done in timely manner. 1 1/2 days to demo and redo anew. Couldn’t be more pleased with results. Received good information from installer and he kept me up to date. Installer was prompt and courteous and knew what he was talking about. The shower is easy to clean and is easy to use. My family is happy with the changes.

Arthur worked very hard all Day, very professional, very polite. I appreciated the work he has done. Please note that my first language is French. Installation date : 1 Ooctobre 2024. I am very satisfied with the product….

Bath Fitter replaced our Jack and Jill shower, and it really turned out great! I’m really pleased with their work. The only complaint I have is that it wasn’t done in one day as advertised, because they only sent one worker to do the work. I’m still pleased with his work.

This is the second Bath Fitter shower we have installed. We are very happy with both installations and the product. This installation was to replace an old shower. The Bath Fitter installer worked hard all day removing the old shower and installing the new one. Very professional and cleaned up everything before leaving. Would highly recommend using them for shower installs.

The fellow who replaced my shower with a new one was both professional and neat. He did it by himself. The whole job in two half days. He also cleaned up after his job which was very nice. The whole process was easy, from the sale of the shower to the completion of it. I love my new shower and though it was expensive it was done timely and very completely which was what I wanted. Yes I would recommend this company and actually have recommended it to my friends and co workers!

The installer was well knowledged for the job, was pleasant even when the job was bigger than expected, Only one thing I think I would have preferred is straight rod, we did have a curved rod in the old shower because we needed the extra room. But this shower has lots of room.

I am very happy with my Bath Fitter decision. My upstairs bathroom needed a face lift. The tub and shower were over fifty years old and it was harder and harder to clean, I didn't want to deal with cleaning my tiles anymore, so this was a good investment. Looks nicer and much easier to clean.

Overall experience was great, the team of Jeremy and Kevin were fantastic. They managed to demolish tub and shower and replace with walk in shower in one day. I don't know of any contractor that could do that, amazing! The shower looks great, we are very happy with the product and result.

The price was higher than expected but the shower install was super easy. It’s quite the difference from what I had before. Shower feels bigger and will be easier to clean. The shelves don’t hold the taller bottles, the door squeaks when I open it, but I’m super happy with the new shower.