Ascent Stairlifts Reviews

I Googled Ascent Stairlifts and found that they carry multiple kinds of products. And when I called, the consultant was very helpful, easy to talk to and she answered all of my questions. Everybody at Ascent Stairlifts was very pleasant and professional. As far as the measurements and the pictures, I just did what it said online. The stair lift was for my mother but I'm the one that ordered it for her. Ascent had recommended and sent out an installer from Kansas City. I was there for the install and the gentleman was very kind and helpful and he did a great job. He set up in the garage to do all of his cutting and he cleaned it up spotless. Also, he made sure that my mom was comfortable with her knowledge of how to use it and he had her give it a test drive. So it was a great experience as well. The stair lift was working well for her. It's a necessity so it's improved things for her for sure in the best way possible.

We did some research and looked at some of the consumer reviews, read them with cost and Ascent Stairlifts seemed to be the best fit for what we were looking for. We did it all over the phone and sent them the measurements since they're out of state from where we're at. They were also able to answer any questions we had. The installer was great and awesome. He was efficient, he cleaned up after himself and answered all our questions. He was on time. Another thing is that the warranty was appealing to us when we originally were looking at getting a used stairlift. We found out that for a little bit more we could get a new one and Ascent had a decent warranty with it. That was important to us too. Especially if we're not using it daily, something is going to go wrong and we have more than a couple of weeks to figure it out.

Ascent Stairlifts was one of the companies that were recommended to assess the living place. The interaction with the consultants was amazing. They really went above and beyond to help us out. The person that came out help me set up the stairlift and to see if it works for the house. She was very knowledgeable. We also had a tight a timeline on getting it installed. The installer changed the schedule and came out on the weekend, so they were very accommodating. It was nice not having to worry about the stairs. Overall, I was really happy and thankful for all that Ascent did for us. They were a great company to work with.

I got a quote from Ascent Stairlifts and they were much less versus somebody else. And everything else on the internet, users say that the quality of their product was equal, so I chose them. Their representative called me about 15 times trying to get me, which was good because I'm really busy and I kept missing her. She was very persistent about providing the quote, which was helpful. I have very straight steps so I just sent them a photograph and it was very easy. Ascent Stairlifts enabled my 91-year-old mother to live with us because she couldn't do stairs at all. Dealing with them was really simple and straightforward and they’re reasonably priced. Their guy came out when he said he would and he cleaned up after.

I searched for providers on the web and chose Ascent Stairlifts based on reviews. When I was buying the stairlift they asked me to send a picture so I did that. It was Ascent who sold it and then it was shipped to a different company who came and installed it. I had a little trouble with scheduling because the guy cancelled the day before but once the guy showed up he did a good job. The stairlift is a safe and sturdy product. How its features should work was thought through like the seatbelt and the way you had to secure it before it moves. I'm really glad I had it installed for my mother. It’s pretty much what was expected and it works well.

The guy from another stairlift company jacked up the price at the end but this guy from Ascent Stairlifts was competitive in his price so I chose him. Plus the product is all made in England. I had a straight step installed. I told them how many steps there were and the installation team did a neat job. The stairlift has a remote on both sides, top and bottom and it's neatly built. So far it's worked. I got it at the last minute when I could hardly get up the stairs so I had to call and this was a revelation for me. I’ve been using it often and it’s been a lifesaver. It's a big help. It does what it's supposed to do and I'd recommend it.

The lady consultant from Ascent brought samples, measured everything and told us which would be the easiest way to do. She even offered the used product if there was any. There were two gentlemen that came in for the install. They were informative, told us what they were going to do, how they were going to do it. Showed my mom how to use the stairs because dad uses them when he goes out of the house which is fairly rare because he's in home hospice. But we needed them for him when he did leave for doctor's appointments, dentists and that sort of thing. They made mom use it so she could see what they meant. My mom also uses the stairlift all the time. She goes up and down, into the basement. That's where their laundry machines are at. So, she goes from the main living area to a landing and then gets on another straight one to go down.

A representative from Ascent Stairlifts came and told us everything we needed to know and when the installation team came they were informative and were done in a timely fashion. We had no problems and it operates as well as it’s meant to. My husband uses it and he’s had a very positive experience but I was going to call them because they told me that they were going to refund the sales tax but I've never seen it.

I like that Ascent has their own demonstration hall where I could try and actually ride it up and down to see what it would be like. The salesperson was very subdued, knows how to sell and gave the facts. He came and measured and gave me a price estimate for my own stairs. The installation team is very fast. They took just a couple of hours to install and it was perfectly all right. During the first day, I could not get down entirely because of this folding-up end tail of the rail. I called and within two hours they were out here to fix it. It was outstanding. Having the Ascent Stairlifts affected me substantially because I have difficulties in walking. I now have the means instead of struggling to make it down in the morning and up in the evening. The usage of my house increased.

I got Ascent Stairlifts as a present for my wife because our laundry is downstairs. It’s a lot easier for her and she doesn’t have to carry the laundry up and down. I don’t use it but she sure does. The consultant, Virginia, came and went over with my son on what we wanted ‘cause half of it goes downstairs and half of it towards the upstairs. It was excellent and everything was explained well. Then the installation team came on time and was very efficient. I just appreciate having it and everything went fine.

I bought Ascent's stairlift for my parents. We heard good feedback about them and it was recommended to us. The sales professional I worked with was super helpful. My parents have it for a month now and it has been great. I would recommend it.

Ascent Stairlifts were local to where our home is and they were very straightforward about the best choices available. They were also able to accommodate my immediate need because I had a disabled person coming to my home. The owner himself did the installation, and he was on time and finished when he said he was going to be done. And he was very neat and orderly. I was impressed that the stairlift is as economical as it was and is not obtrusive. I was concerned about how much space it was going to take, but it fits perfectly and seems to be extremely well-built.

Ascent had a higher rating than anybody else and their price was less than some other companies so I chose them. When we purchased the stairlift, I thought I needed it on the right hand side of the stairs. When the installer came, he told me I was making a big mistake. He showed me why, which I understand 100% now since I’ve had it. So we called Ascent and they sent me a new one and had the old one picked up. We have it on the correct side of the stairway now. We were delayed about a week but other than that, everything went well.

I had to take 18 steps to the second floor and it would take me 15 minutes to go up. Ascent Stairlift is a godsend and has saved me a lot. I had a couple of other companies come out and said the cost would be $7,000, but Ascent was more affordable. Also, their reps were excellent, friendly and knowledgeable.

Ascent was recommended to us and I looked it up online. It didn’t really matter to me what company we went with but the price was one deciding factor on why we went with Ascent. Working with their sales professional was good. On the other hand, there was a little bit of a problem when they came to install the lift system. It wasn’t the gentleman’s fault, but on the first day that he came to install it, he was missing pieces. So, he had to reschedule and come back later in the week, which was very disappointing. I’d been living in half of my house for years because I couldn’t get up and down the steps. But since having the stairlift installed, I can now get up and down the stairs. This has been a lifesaver.

Ascent Stairlifts wouldn't have been my first choice because in the beginning, I didn't know that I was going to end up having to install the stairs myself. Also, the idiom is a little different in the instructions because they must have been printed in Canada. Some of the instructions were confusing in some cases so I had to make a couple of calls to try to get that straightened out but we got it in and essentially, it works fairly well.

Ascent's stairlifts have good quality and price. Also, I had a good rapport with the lady that I was working with that prompted me to want to purchase a stairlift. I’m very pleased with the whole thing and I would recommend Ascent.

Ascent Stairlifts came out and measured and the price seemed fair. The installation team was in and out in a couple of hours. In terms of safety, it buckles my wife in good. It's a functional unit for me and is now part of the house.

My daughter got Ascent Stairlifts off the computer. It gives me more flexibility in my daily life. I can get upstairs pretty fast. I'm also able to operate it myself easily and without any problems. It's really nice.

Ascent was much more cordial than the others and that was good enough for me. There was no problem with their consultants. I've stated what I wanted, they told me that they would provide and I told them what I would be satisfied with. I was satisfied with what they offered and they accepted what I offered so it was a mutual agreement. The installers came in to do their work and I allowed them to do whatever they had to do because if I hadn't trusted them, I wouldn't have them near my house. They did what they came to do, did a professional job, and I was satisfied with it.

I was buying a chairlift for my mom and I never purchased one so I did a little research on my own before I called and I narrowed it down to Ascent and a couple other ones. Ascent's customer service was good as far as the initial call. They were straightforward and very concise. The call wasn't complicated, there was more information and it's reassuring that if there was an issue, I felt that they would take care of it right away. The local installer always calls back and their people were very timely in getting back to me. They also let me know what was going on and everything was coordinated pretty well.

I love Ascent Stairlifts and I’m very happy with them. Their installation team came to the church and did the work. It was a difficult installation because the chairs were steel and concrete, but they did a great job. They got what they needed and they got it done.

My aunt is in her 80's and she can barely walk so she needed assistance. It’s dangerous for her to go up and down the stairs. Buying her a stairlift is something I've been after to do for quite a few years but nobody took the initiative so I did. I went online for the consumer ratings and Ascent Stairlifts were listed as one of the top so I went with them. Their reps were very efficient, gave me all the information and made it very easy for me. I was able to determine the type of chair my aunt would need. It was very simple and that's exactly what they installed. The installation team was very efficient, friendly, and nice. They explained everything. It's working out very well and it's definitely helped her. She loves it and she's very happy with it.

I had a stroke a long time ago and my right leg was trying to go on me. So, I called my doctor's office and asked for suggestions because I didn't know where to go. She mentioned three names and the way she said Ascent Stairlifts seemed like somebody already had one installed. I started going to chemotherapy on Tuesdays which they said makes you weak and I can't handle going up and down the stairs. I had to call the fire department twice - I got a stranded one time at the bottom and another on a tub. I thought if I could have this installed before Tuesday then I wouldn't have any problem going up and down.

We were going with another company at first because it's the only one we could see online but they kept canceling on us so we dug deeper and then found Ascent Stairlifts. Then we sent them pictures for the site survey. The installers have been excellent and they came to make sure everything was okay and check it out for us, and I am very happy. My stairlift helped immensely. I can go up and down stairs with ease and I can make as many trips as I want to. I would recommend them to a friend.

We looked at three vendors which included Ascent Stairlifts. We liked Acorn and the Brooks, and then we determined that they were the same thing. And Acorn charges a middleman fee, so it was the same equipment for less money with Ascent. The gentleman who came and installed the system was very knowledgeable. He did it in a couple of hours. He advised us in terms of modifications to the bathroom and other things we might have to do. We have already done everything when we had contractors come and do things. But he was so good that we determined we would call him if we needed any other work done. We installed the stairlift for my mother who hasn't moved in. We have not put it to its actual proper use but we have moved a box with it and we found that it takes up more space on the stairs than I thought it would.

My friend had installed the Ascent Stairlifts about six months ago for his back problem and he recommended it. He has exactly the same unit as mine but a little taller. With the help of the Ascent Stairlifts, even thought it did only about nine steps, the activity leaving the house hopefully will increase. Even though she doesn’t want to, at least she can get down. I can put her in the wheelchair and take her around the neighborhood for the beautiful upcoming summer days. Also, we had to take her to her doctor’s appointment on Monday and we're glad that we had the stairlift. It's easy to operate and provides convenience to a person who has back problems to go up and down the stairs. A few years down the road, I will need it too.

I’m very sad about my experience with Ascent Stairlifts. I bought the stairlift and had it installed and then my father died the next day. It’s never been used but they would not take it back because it's been installed. I called the guy who installed it. He would not buy it from me except for under $600. I paid $2400 for the installation so I am very disappointed.

I needed to get a stairlift for my mother and it all worked out really well. I went with Ascent Stairlifts because of ConsumerAffairs. My interactions with the consultants were great. They sent some pictures and an estimate to me. It was very good price and I jumped all over it. I took pictures and measurements over the phone. They set me up with the installer of the stairlift, it got sent to them, they brought it out, and put it in. On the whole, it was a good experience. Everybody I dealt with did a good job. If I had to buy another one, I would be going right back.

I found Ascent on the internet and I liked it. They were also local and the consultants were very good and helpful. The owner came out himself for the site survey and the installers were excellent as well. When we had a problem with one of the units, they came out and repaired it immediately. The stairlift has really helped us a lot to be able to get our mother downstairs which is a huge thing. It's been an overall great experience and very easy. I would recommend Ascent to anybody that needs that kind of service.

We chose Ascent Stairlifts because we went to Consumer Reports and saw what they had to say about various chairlifts. Their accessibility consultant seemed efficient and competent. She answered our questions and dealt with us in a friendly and efficient way. Then the installation team came and installed the chairlift, showed me how it worked and talked about it. Installation went well and the chairlift is working and we’re pleased with it. The chair was installed in time for my husband to come home who needed to use it. If I had questions I called and asked and Ascent answered. Overall, there wasn’t any problems that arose that needed dealing with. It was simply ordering the stairlift, waiting for it to come, waiting for it to be installed and it went like clockwork.

My son, Doug bought the Ascent Stairlifts for me. The Ascent people surveyed my stairs first and they were very helpful. That was part of the reason that Doug decided to get this company. Their installer was very efficient, too. He explained everything, told us to call if there was any problems and gave us the book to know what to do if there was a problem. The lift is a very smooth ride and is wide enough that if someone is on the stairs, they can walk up and down while it’s in use. It has totally helped because the reason Doug was staying with me is that I couldn’t go up the stairs. But now, he can go home and I could go about my life. We’re totally satisfied with Ascent and it’s certainly in use.

Everything was set up in the Ascent Stairlifts showroom when I went there. Their consultants gave a good demonstration and answered all my questions, so everything went extremely smooth. Then Virginia came out and looked it over. We had some questions on which side of the stair to put it on and where the electricity was gonna be. She gave us a lot of good pointers and we changed a lot of things. But when they went to install the chairlift, they're used to going into wood to put the anchors down. So they had to come back over the weekend with a different drill since we had a ceramic tile with carpeting on top of it. There were some scheduling problems, but the installation went very nicely and smoothly.

Ascent Stairlifts has been working great. Their consultants were very knowledgeable, polite and helpful. They were able to answer any questions that I had. With the stairlift, I like that the user doesn’t have to go up the steps and try to walk. It has been a smooth ride for him. I would recommend them.

Ascent Stairlifts were the ones that had all the best reviews. Their accessibility consultants were great. They came out and had a lot of good information. It’s easy to understand and they came back with some good stuff. We're able to get it installed a day or two. Had no problem with the installation team. The actual owner came out. It was installed maybe one or two days later and then after we got the first one installed, we had a second one installed about a couple of days after that. It was such a good device. Its design seems very nice, compact, and very reliable. It made dramatically easier for my father to access the entire apartment so it’s been a huge change.

I was doing some searches online and Ascent Stairlifts was reasonably priced. They were very easy to get ahold of and also, they were very responsive. Their accessibility consultants were very helpful and were able to give me the information that I needed right away. It was very easy to follow what I needed to do on their website. And also, I was able to take a picture and upload that to their site, and they look at it and gave me an approximate cost right away. The installation people were very good and they installed it really quickly. The stairlift is for my husband and now, he’s able to go up and down the stairs. He has been back to normal activities, which was really good. We haven't had any problems with it. Ascent Stairlifts was really helpful, very quick to return my call, and they were very easy to talk to. Overall, our experience has been awesome.

I went with Ascent because after doing a bit of research on the internet, I found that they were the number one seller of stairlifts. It was a really good experience with the people I ordered it from. They wanted to deliver the stairlift on the day my wife was coming home from the hospital. Their accessibility consultant, Virginia, said, "I'll tell you what I'll do. I'll turn it around and we'll send it to the installer". That helped out quite a bit because my wife didn't get dismissed from the hospital until between 4:00 to 5:00 in the afternoon and I would not have been home to take the delivery. She did an outstanding job of explaining everything to me and it was real easy to understand.

I talked to the Ascent Stairlifts people about three times and I talked to about two other companies. Then I picked Ascent Stairlifts because their installation price was $100 cheaper. However, no one came out or asked for a picture of our stairs. And I was sort of misled into thinking that if the thing came, it can go to either the left or right side of the stairs, and I'll leave it up to the installer to put it on the right side. But that's not the case. The device ended up being on the rail side of the steps instead of the wall side because they sent me the one that's mounted on the left side. It shortened the width of the steps because of the conflict with the railing so I have very little clearance left on the steps because of where they had to put it. I was coming home from the rehabilitation hospital and didn't have time to mess around, send it back and get the one that was on the wall side. But other than the miscommunication, I'm completely satisfied and happy with my stairlift.

Ascent Stairlifts was one that I ran across and I decided to deal with. I like the way that the whole thing was presented and a survey of the stairs was done before the installation too. Their staff was very nice. The installation was done when I needed it and the fellow who came and installed it was very professional and he did it in a fairly short time, too. We are happy with the way it went and with the installation. The staircase is not meant to be fast, but it's sufficient. My wife likes it and it's been great for her. She can go up and down the stairs without any problem now.

We were looking at Ascent and another brand. Someone from Ascent called first and he was very easy to deal with. The man who came to install the stairlift was excellent. I got it for my husband since our bedrooms are upstairs so he has experienced extreme difficulty. Within the last three weeks, his physical ability has deteriorated considerably so the stairlift has been a godsend. It is wonderful and we've been very pleased with it. I was looking at a different brand that said it had a padded seat. I thought it might have been nice but when I stopped and reflected, mine is washable, won't wear out and if it gets dirty I can clean it. So really we got the better deal.

We had a few stairlift providers within the Chicago area. I checked Ascent Stairlifts out online. I looked at their video and saw the lift and how it works, and that's how I decided to buy my stairlift from them. Another thing is that I called quite a few of these companies, but they were the first to respond and tell me about their product, and then asked me to look at the video online. I checked their product out and liked it. The sales rep was very good and nice.

A friend of mine who had researched Ascent Stairlifts told me about it. And we had looked into others but I very much liked this one when we went to see it. We also had a neat and very good experience with the accessibility consultants and I was real pleased with it.

A lady came over to explain everything and she was nice. They were easy to work with. And then the installation guy came out and put the stairlift in without a problem. My parents and I are really happy with it. It's working very well.

I had the Ascent Stairlifts installed in October and I liked the people who did the installation. One of them had indicated that the chair was not properly put together for him. He had to do all the wiring, so it took him all day. At first, he didn't tell me about it so I grew impatient. I wish he told me earlier so I could've sent the unit back and got another one so we're done. When I got home, it worked okay, but then the seatbelt doesn't hook. I couldn't get it to work so I couldn’t have my mother use it. Then there was a piece that didn’t work as well and he had to order that piece, so I had to wait another two weeks to get that done. But once it got installed, there hasn't been any issue of it stopping and my 93-year old mother is comfortable with it. It has given my mother the independence to get upstairs safely. And, it is quiet and I like it being that.

I contacted Ascent Stairlifts then they contacted me back, gave me everything I needed and they didn't hound me at all. They had a guy local in the area that came and installed the stairlifts and he did a great job. There was absolutely no problem.

The salesperson of Ascent Stairlifts was personable. The installation team was courteous and they also cleaned up after themselves.

Ascent Stairlifts' the only way my husband could get up and down the stairs because he's paralyzed. I chose them because they were a lot less expensive and were efficient on how quick the stairlift was able to be installed. My husband was in the hospital coming home when we decided, "Oh, no. We got to get from the top level all the way down to the basement." I like that it was one unit since we almost went with two. But it's so much smarter just to do one because he's not like an elderly person that could just get up and transfer to the next one. He needs to be transferred being paralyzed. So the smoothness is great and I like that it levels itself out. I just wish it was faster.

We've had good luck with Ascent Stairlifts so far and we are pleased. We submitted three bids to the long-term care insurance, and they selected Ascent Stairlifts mainly because their price was the lowest. The guy that came out for the installation was very efficient and we did not have any problems.

Ascent Stairlifts is great. It's working fine and has been a lifesaver for us and for my mother-in-law. I definitely would recommend them.

I got quotes from a couple of people and the salesperson that came out from Ascent Stairlifts that day was awesome. She was friendly and helpful. My dad wasn't real sure he wanted one but she helped him understand how important and helpful it would be. And then the installer was also awesome. They cleaned up everything and I was really impressed. My dad got the hang of it now and he zips up and down. I would refer them to anyone, anytime.

There were two incidents where I almost fell down the stairs and there were about nine steps there so I would've been injured. We decided to get a stairlift and our son told us that he knew Ascent Stairlifts. He told us to go to them and order it. We did and he paid for it. Now that I've got it, I use it two or three times a day, coming up and down the stairs. It's come in real handy and I'd be lost without it. The installation team did pretty good, however, I was thinking about calling them back. Our stairlift functions very well but we've got one of those fold-down extensions at the bottom of the lift and sometimes it doesn't seem like it's got enough support. That last section dips about four inches and it's like it's going to twist. They might stick another brace under there but I imagine that's probably the way the thing is designed.

The Ascent stairlift is very good from my point of view, but my husband hated it because he didn’t like doing it. The machine itself is fine and it does everything it is supposed to do. It blends in well too. When my husband went to an assisted living facility, I unplugged the stairlift but it kept beeping at me. I plugged it back in and now it’s all quiet. Other than that, it was all excellent.

The Ascent Stairlifts installation team was very nice. They came in and blew through it in a very short period of time. The stairlift looks good. It was as we expected it to be and we're content with it.

I enjoy the Ascent stairlift I got. It’s awesome. Ascent's customer service rep was really nice and accommodating so I went with them. She answered as soon as I talked to her. She answered my questions and, if she didn’t know, she went and got an answer. The other ones didn’t get back to me or took a long time doing it. It was annoying. When taking pictures or trying to get everything together, I like a quick answer and I couldn’t get them to respond. Ascent's installer did a great job. He took very little time doing it. He was awesome and a really nice guy.

The Ascent Stairlift has been working fine but I've noticed the last couple of weeks when it gets down to the bottom it gets bumpy and I don't know if that's supposed to be like that or not. We had to have the remote replaced but other than that, it's been working well.