Ascent Stairlifts Reviews

We had a few stairlift providers within the Chicago area. I checked Ascent Stairlifts out online. I looked at their video and saw the lift and how it works, and that's how I decided to buy my stairlift from them. Another thing is that I called quite a few of these companies, but they were the first to respond and tell me about their product, and then asked me to look at the video online. I checked their product out and liked it. The sales rep was very good and nice.

A friend of mine who had researched Ascent Stairlifts told me about it. And we had looked into others but I very much liked this one when we went to see it. We also had a neat and very good experience with the accessibility consultants and I was real pleased with it.

A lady came over to explain everything and she was nice. They were easy to work with. And then the installation guy came out and put the stairlift in without a problem. My parents and I are really happy with it. It's working very well.

I had the Ascent Stairlifts installed in October and I liked the people who did the installation. One of them had indicated that the chair was not properly put together for him. He had to do all the wiring, so it took him all day. At first, he didn't tell me about it so I grew impatient. I wish he told me earlier so I could've sent the unit back and got another one so we're done. When I got home, it worked okay, but then the seatbelt doesn't hook. I couldn't get it to work so I couldn’t have my mother use it. Then there was a piece that didn’t work as well and he had to order that piece, so I had to wait another two weeks to get that done. But once it got installed, there hasn't been any issue of it stopping and my 93-year old mother is comfortable with it. It has given my mother the independence to get upstairs safely. And, it is quiet and I like it being that.

I contacted Ascent Stairlifts then they contacted me back, gave me everything I needed and they didn't hound me at all. They had a guy local in the area that came and installed the stairlifts and he did a great job. There was absolutely no problem.

The salesperson of Ascent Stairlifts was personable. The installation team was courteous and they also cleaned up after themselves.

Ascent Stairlifts' the only way my husband could get up and down the stairs because he's paralyzed. I chose them because they were a lot less expensive and were efficient on how quick the stairlift was able to be installed. My husband was in the hospital coming home when we decided, "Oh, no. We got to get from the top level all the way down to the basement." I like that it was one unit since we almost went with two. But it's so much smarter just to do one because he's not like an elderly person that could just get up and transfer to the next one. He needs to be transferred being paralyzed. So the smoothness is great and I like that it levels itself out. I just wish it was faster.

We've had good luck with Ascent Stairlifts so far and we are pleased. We submitted three bids to the long-term care insurance, and they selected Ascent Stairlifts mainly because their price was the lowest. The guy that came out for the installation was very efficient and we did not have any problems.

Ascent Stairlifts is great. It's working fine and has been a lifesaver for us and for my mother-in-law. I definitely would recommend them.

I got quotes from a couple of people and the salesperson that came out from Ascent Stairlifts that day was awesome. She was friendly and helpful. My dad wasn't real sure he wanted one but she helped him understand how important and helpful it would be. And then the installer was also awesome. They cleaned up everything and I was really impressed. My dad got the hang of it now and he zips up and down. I would refer them to anyone, anytime.

There were two incidents where I almost fell down the stairs and there were about nine steps there so I would've been injured. We decided to get a stairlift and our son told us that he knew Ascent Stairlifts. He told us to go to them and order it. We did and he paid for it. Now that I've got it, I use it two or three times a day, coming up and down the stairs. It's come in real handy and I'd be lost without it. The installation team did pretty good, however, I was thinking about calling them back. Our stairlift functions very well but we've got one of those fold-down extensions at the bottom of the lift and sometimes it doesn't seem like it's got enough support. That last section dips about four inches and it's like it's going to twist. They might stick another brace under there but I imagine that's probably the way the thing is designed.

The Ascent stairlift is very good from my point of view, but my husband hated it because he didn’t like doing it. The machine itself is fine and it does everything it is supposed to do. It blends in well too. When my husband went to an assisted living facility, I unplugged the stairlift but it kept beeping at me. I plugged it back in and now it’s all quiet. Other than that, it was all excellent.

The Ascent Stairlifts installation team was very nice. They came in and blew through it in a very short period of time. The stairlift looks good. It was as we expected it to be and we're content with it.

I enjoy the Ascent stairlift I got. It’s awesome. Ascent's customer service rep was really nice and accommodating so I went with them. She answered as soon as I talked to her. She answered my questions and, if she didn’t know, she went and got an answer. The other ones didn’t get back to me or took a long time doing it. It was annoying. When taking pictures or trying to get everything together, I like a quick answer and I couldn’t get them to respond. Ascent's installer did a great job. He took very little time doing it. He was awesome and a really nice guy.

The Ascent Stairlift has been working fine but I've noticed the last couple of weeks when it gets down to the bottom it gets bumpy and I don't know if that's supposed to be like that or not. We had to have the remote replaced but other than that, it's been working well.