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Consumer Reviews and Complaints

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Ascent Stairlifts

Thank you for the nice review. Glad to hear the lift is working well for you.

Original review: Feb. 12, 2017

We were looking at Ascent and another brand. Someone from Ascent called first and he was very easy to deal with. The man who came to install the stairlift was excellent. I got it for my husband since our bedrooms are upstairs so he has experienced extreme difficulty. Within the last three weeks, his physical ability has deteriorated considerably so the stairlift has been a godsend. It is wonderful and we've been very pleased with it. I was looking at a different brand that said it had a padded seat. I thought it might have been nice but when I stopped and reflected, mine is washable, won't wear out and if it gets dirty I can clean it. So really we got the better deal.

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Ascent Stairlifts

We appreciate the positive review. Thank you!

Original review: Feb. 16, 2017

Ascent Stairlifts was one that I ran across and I decided to deal with. I like the way that the whole thing was presented and a survey of the stairs was done before the installation too. Their staff was very nice. The installation was done when I needed it and the fellow who came and installed it was very professional and he did it in a fairly short time, too. We are happy with the way it went and with the installation. The staircase is not meant to be fast, but it's sufficient. My wife likes it and it's been great for her. She can go up and down the stairs without any problem now.

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Ascent Stairlifts

Thank you for the feedback. For safety purposes, the lift will not work when it is in the swiveled position.

Original review: Feb. 4, 2017

We had a few stairlift providers within the Chicago area. I checked Ascent Stairlifts out online. I looked at their video and saw the lift and how it works, and that's how I decided to buy my stairlift from them. Another thing is that I called quite a few of these companies, but they were the first to respond and tell me about their product, and then asked me to look at the video online. I checked their product out and liked it. The sales rep was very good and nice.

I like everything about the stairlift that I got, except for only one feature that I wish it would have, which it does not have. Whenever a person goes up, he will turn the chair to 45-degree angle to get out of it. Then, if a second person wants to come upstairs and he tries the remote control, it will not work because the lift will not work when the chair is in the 45-degree angle, and the second person cannot go up. This is a very basic flaw and nobody ever talked about it, and I am surprised why. It's not such a big thing, but the lift should have the feature in the remote that can turn the chair to a 90-degree angle so it can come down.

This was what happened when I went upstairs on the first or second day after the lift was installed. I had two steps, one in the front and one in the back. The one in the front is the spiral and the one in the back is the straight one where we installed the chair. I have a habit of coming down from the front stair because that's where my bedroom is. So I came down from the front step and then when I had to go up, I remembered that the last chair had lifted upstairs. So, I tried the remote control, but it wouldn't work because the chair was in the 45-degree angle. Nevertheless, the stairlift is very good overall.

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Ascent Stairlifts

Thank you for the kind words. We really appreciate your business!

Original review: Jan. 28, 2017

A friend of mine who had researched Ascent Stairlifts told me about it. And we had looked into others but I very much liked this one when we went to see it. We also had a neat and very good experience with the accessibility consultants and I was real pleased with it.

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Ascent Stairlifts

Thank you for choosing Ascent Stairlifts!

Original review: Jan. 27, 2017

A lady came over to explain everything and she was nice. They were easy to work with. And then the installation guy came out and put the stairlift in without a problem. My parents and I are really happy with it. It's working very well.

2 people found this review helpful

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Ascent Stairlifts

Thank you for the nice review. I apologize for the few issues during installation. That is very rare. However, I am happy our installer was able to get everything handled. Please don't hesitate to call us with any questions.

Original review: Jan. 20, 2017

I had the Ascent Stairlifts installed in October and I liked the people who did the installation. One of them had indicated that the chair was not properly put together for him. He had to do all the wiring, so it took him all day. At first, he didn't tell me about it so I grew impatient. I wish he told me earlier so I could've sent the unit back and got another one so we're done. When I got home, it worked okay, but then the seatbelt doesn't hook. I couldn't get it to work so I couldn’t have my mother use it. Then there was a piece that didn’t work as well and he had to order that piece, so I had to wait another two weeks to get that done. But once it got installed, there hasn't been any issue of it stopping and my 93-year old mother is comfortable with it. It has given my mother the independence to get upstairs safely. And, it is quiet and I like it being that.

Ascent Stairlifts is a company right here in Franconia, New Hampshire. They were very good and they were very prompt. They came when they said they were coming. They have very good communication and I didn't have any issues there at all. I like the lady I spoke to. When I asked how much it was, she just told me how much it costs and what the product was. She answered all my questions and didn't leave anything out. Most places that I've called were all excuses. Then she sent me the information email to look at what the stairlift looked like and how it worked so I pretty much knew what I was getting, and I didn't feel they needed to do any assessment. I would recommend them.

3 people found this review helpful

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Ascent Stairlifts

Thank you for the positive review!

Original review: Jan. 19, 2017

I contacted Ascent Stairlifts then they contacted me back, gave me everything I needed and they didn't hound me at all. They had a guy local in the area that came and installed the stairlifts and he did a great job. There was absolutely no problem.

2 people found this review helpful

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Ascent Stairlifts

Thank you! We really appreciate your business.

Original review: Jan. 18, 2017

The salesperson of Ascent Stairlifts was personable. The installation team was courteous and they also cleaned up after themselves.

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Ascent Stairlifts

We appreciate the positive review!

Original review: Jan. 17, 2017

Ascent Stairlifts' the only way my husband could get up and down the stairs because he's paralyzed. I chose them because they were a lot less expensive and were efficient on how quick the stairlift was able to be installed. My husband was in the hospital coming home when we decided, "Oh, no. We got to get from the top level all the way down to the basement." I like that it was one unit since we almost went with two. But it's so much smarter just to do one because he's not like an elderly person that could just get up and transfer to the next one. He needs to be transferred being paralyzed. So the smoothness is great and I like that it levels itself out. I just wish it was faster.

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Ascent Stairlifts

Glad everything went smoothly and our price was the lowest!

Original review: Jan. 15, 2017

We've had good luck with Ascent Stairlifts so far and we are pleased. We submitted three bids to the long-term care insurance, and they selected Ascent Stairlifts mainly because their price was the lowest. The guy that came out for the installation was very efficient and we did not have any problems.

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Ascent Stairlifts

Thank you!!

Original review: Jan. 14, 2017

Ascent Stairlifts is great. It's working fine and has been a lifesaver for us and for my mother-in-law. I definitely would recommend them.

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Ascent Stairlifts

Thank you for the very nice review. We are very happy to hear you are enjoying your new stairlift!

Original review: Jan. 5, 2017

I got quotes from a couple of people and the salesperson that came out from Ascent Stairlifts that day was awesome. She was friendly and helpful. My dad wasn't real sure he wanted one but she helped him understand how important and helpful it would be. And then the installer was also awesome. They cleaned up everything and I was really impressed. My dad got the hang of it now and he zips up and down. I would refer them to anyone, anytime.

4 people found this review helpful

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Ascent Stairlifts

Thank you for the positive review. The manual hinge does have some flex at the very bottom. It sounds like what you are experiencing is perfectly normal. Feel free to call us with any questions! 888-380-7227

Original review: Jan. 4, 2017

There were two incidents where I almost fell down the stairs and there were about nine steps there so I would've been injured. We decided to get a stairlift and our son told us that he knew Ascent Stairlifts. He told us to go to them and order it. We did and he paid for it. Now that I've got it, I use it two or three times a day, coming up and down the stairs. It's come in real handy and I'd be lost without it. The installation team did pretty good, however, I was thinking about calling them back. Our stairlift functions very well but we've got one of those fold-down extensions at the bottom of the lift and sometimes it doesn't seem like it's got enough support. That last section dips about four inches and it's like it's going to twist. They might stick another brace under there but I imagine that's probably the way the thing is designed.

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Ascent Stairlifts

Thank you for the nice review. We hope you are enjoying your new stairlift!

Original review: Dec. 31, 2016

The Ascent stairlift is very good from my point of view, but my husband hated it because he didn’t like doing it. The machine itself is fine and it does everything it is supposed to do. It blends in well too. When my husband went to an assisted living facility, I unplugged the stairlift but it kept beeping at me. I plugged it back in and now it’s all quiet. Other than that, it was all excellent.

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Ascent Stairlifts

We are glad to hear you are satisfied with your purchase. Thank you for the positive review.

Original review: Dec. 29, 2016

The Ascent Stairlifts installation team was very nice. They came in and blew through it in a very short period of time. The stairlift looks good. It was as we expected it to be and we're content with it.

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Ascent Stairlifts

Thank you for the nice review. We are happy to hear you are satisfied with your stairlift purchase.

Original review: Dec. 28, 2016

I enjoy the Ascent stairlift I got. It’s awesome. Ascent's customer service rep was really nice and accommodating so I went with them. She answered as soon as I talked to her. She answered my questions and, if she didn’t know, she went and got an answer. The other ones didn’t get back to me or took a long time doing it. It was annoying. When taking pictures or trying to get everything together, I like a quick answer and I couldn’t get them to respond. Ascent's installer did a great job. He took very little time doing it. He was awesome and a really nice guy.

My mother-in-law moved in and on days when she says she can’t make it, I put her on that stairlift and smile. My stairlift is durable, looks great and fits like a glove. It does exactly what they say it would do and Ascent made sure that it fits. I sent them pictures and they talked to me about it, and when the installer came, there were no questions. He knew exactly what he was supposed to do and knew what he was facing. I’ve had people come to install things and they don’t know what they’re doing. The left hand doesn’t talk to the right hand and they have no idea what’s going on. With Ascent, everything is working as promised. It's great because I got exactly what I paid for. I’m very pleased.

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Ascent Stairlifts

Thank you for the nice review. We are glad you are happy with your purchase. Please feel free to call us if you have any questions.

Original review: Dec. 21, 2016

The Ascent Stairlift has been working fine but I've noticed the last couple of weeks when it gets down to the bottom it gets bumpy and I don't know if that's supposed to be like that or not. We had to have the remote replaced but other than that, it's been working well.

2 people found this review helpful

Expert Review

Shelley WebbSenior Products Contributing Editor

Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.    More about Shelley→

Ascent Stairlifts has been providing stairlift products since 2008. It offers a variety of lifts to meet users' needs and services the entire United States.

  • They offer 24/7 tech support: Users can contact a technician at any time of the day or night to help resolve problems with the stairlift.
  • Straight stairlift experts: Users who have straight staircases can choose from several straight stairlift options, allowing them to choose the model that best meets their needs.
  • Quality products: All of Ascent's stairlifts are high quality and meet safety standards. The lifts come with two remote controls, safety edges, seat belts, diagnostic capabilities and parts and labor warranties.
  • Reconditioned lifts may be available: Users can save money by purchasing a lift that is reconditioned rather than one that is brand new. Reconditioned lifts are subject to availability.
  • Payment options: Users have a variety of payment options, including credit card, check, electronic check, Paypal and Paypal Credit.
  • Best for people with limited mobility and people with heart or lung issues.

Ascent Stairlifts Company Profile

Company Name:
Ascent Stairlifts
Year Founded:
2008
Address:
747 Sheridan Blvd #4B
City:
Lakewood
State/Province:
CO
Postal Code:
80214
Country:
United States
Phone:
Website:
https://www.ascentstairlifts.com/