Ascent Stairlifts

Ascent Mobility Solutions

 4.8/5 (95 reviews)

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Overall Rating4.8 out of 5
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About Ascent Mobility Solutions

Ever since its opening in 2008, Ascent Stairlifts has been striving to provide the highest quality straight stairlifts at affordable prices. We focus exclusively on straight stairlifts which work great for clients with straight staircases or staircases with a flat landing in the middle.

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    Page 1 Reviews 0 - 10
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    Verified Reviewer
    Original review: April 19, 2019

    Got the hard sell and bought 3 so my husband, who has a tumor in his spinal cord, can go upstairs and downstairs. Within a few weeks the upstairs lift was making a high pitched grinding sound and Ken had to come out twice to address it. The lift stopped working this past weekend and my husband has been crawling up and down from the first floor to the bedroom. Ken came out and even though he is exceptional, he couldn’t fix it because they didn’t have the part in the warehouse. The part is in Canada. So instead of overnighting it they’re just going to let nature take its course and it will get there when it does and they’ll see if they can get someone to come and work on it when it arrives. Shame on them. Then to add to the stress Jim told Ken that we weren’t under warranty even though we are.

    The one star is for Ken because he rocks. I said this to Bill and I will say it again- this makes you look like you go after the old and the infirm and it’s not

    a good look on you. Do much better. Seriously. Fill your warehouse with parts at the very least instead of waiting another WEEK for it to come in from CANADA. Your customer in the meantime is crawling up the stairs. MAKE THIS RIGHT.

    Ascent Stairlifts response

    As I told you over the phone earlier today, you did not purchase your stairlifts from our company. Acorn Stairlifts is the company that is having the issue fixing the equipment. Please direct your reviews and commentary towards that company. I wish you all the best in getting the stairlifts repaired quickly.

    6 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: July 17, 2018

    We like the Ascent Stairlifts ad and when we called and went to see them, we like their people. A gal named Virginia was fantastic. She explained everything. She came out to the house and told us how it would be. The man that put it in had it in in about an hour and a half. He was quick. He’d done one or two. Now, I don’t have to walk on the stairs.

    5 people found this review helpful

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      Verified Reviewer Verified Buyer
      Original review: July 8, 2018

      The other people sent something out on the email, but Ascent called and made an appointment. They came out, gave us an estimate, and then when we made the decision, we called them back and they came out and installed the stairlift in about an hour and a half or so. They were fast and efficient in putting the stairlift in. It works fine and the people were pleasant to deal with. Climbing the stairs would usually tire me out for 15 or 20 minutes. But now, I can go up without having to lose some energy.

      Ascent Stairlifts response

      Thank you Marvin!

      3 people found this review helpful
      Verified Reviewer
      Original review: June 28, 2018

      I was just thinking how remarkable and reliable the Acorn stairlift really is. I have now been using the lift a few years. There has been more or less 3 years that it has sat outside without any use. My husband was using the same lift prior to his passing. I called 1-888-563-0410, for maintenance on the lift as it did sit so long. I was directly put in touch with an exceptional service representative. He was very knowledgeable of the type of Acorn lift that I had, and by only needing to change the batteries, was able to put the lift back to 100%. Now the chair takes me up and down comfortably as a dream. The service and communication with Ascent Mobility was outstanding and I would highly recommend their services to all.

      Ascent Stairlifts response

      Glad to hear it is working so well!

      2 people found this review helpful
      Verified Reviewer Verified Buyer
      Original review: June 23, 2018

      The Ascent rep came over to the house and she was very helpful. She gave us a good idea of what we were gonna get. We were trying to decide between getting two separate straight tracks as oppose to one curved track in the cost of significantly less and she told that we could do the two straight tracks. I really liked her. The installer was really polite and I felt like I trusted him in our house. And he was pretty quick and professional. My mom is using the stairlift daily and it's doing well what we needed it to do.

      Ascent Stairlifts response

      We appreciate your business!

      2 people found this review helpful
      Verified Reviewer Verified Buyer
      Original review: March 30, 2018

      My accessibility consultant from Ascent Stairlifts was very good and I can always call him up and talk to him. We were informed about everything that might come in. But when they're busy, we cannot talk to them right away. The stairlift is so big and it helps my energy. It's good to have it and the ride is smooth. So far, we've only had a few kinks that come in and they were solved. Ascent is a very good company. When they said it's going to go through, it went through.

      Ascent Stairlifts response

      Thank you!!!!

      2 people found this review helpful
      Verified Reviewer Verified Buyer
      Original review: March 29, 2018

      My father is older and he needs a stairlift. A good deal for Ascent Stairlifts was posted on eBay. The price was very competitive and it looked like it was the same good quality stairlift that Acorn uses. So, I got it as a gift for my father's new house. I talked to the guy installing it who was on the phone and everything went very well during the installation. Since then, my father has been very happy with it and he says it has really helped him a lot. He said it has made a big difference for him especially when he has to carry up groceries or take out the trash. He also said that it has improved the quality of his life. I'm very happy about Ascent Stairlifts.

      Ascent Stairlifts response

      Glad to hear it is working well for your dad!

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      Verified Reviewer Verified Buyer
      Original review: March 26, 2018

      Both the look of the staircase and the person from the company that we spoke with made us decide on Ascent Stairlifts. He gave us great information about how sturdy it was and what the repairs were going to be. During installation, we had a couple of things that we were after and somebody wrote and tweaked it for us so we’re very happy. My mother would never admit it but it changed her life. We like everything about the company and I would 100% recommend.

      Ascent Stairlifts response

      Thank you for your recommendation of Ascent Stairlifts!

      2 people found this review helpful
      Verified Reviewer Verified Buyer
      Original review: March 25, 2018

      The saleslady from Ascent was a liar so I traded in my stairlift for a better one. She said it helped with the bed care lift. It worked but it was for the wrong side of the stair. I asked for the installer to come in and look at the site before we got it but she told us to just send pictures. We went through a lot of trouble to get somebody to send her pictures and so the whole thing was upsetting. Ascent is out in Denver, Colorado and the installer is in Michigan and had to drive over the whole state to observe or work so that’s why the saleslady didn’t want to send him to look at the site. She didn’t do herself or us any favor. If she wasn’t so greedy, she could have fixed us up with somebody in Michigan but she wanted the money.

      By misreading the pictures, she chose and sent the wrong stair chair for us and she was very cocky. The staff installed it because he thought he was supposed to. But upon installation, it was in the way of the door and it wasn’t going to work for us. I called her and told her that so they sent us another one called Harmar. It’s working fine now but we could have avoided all that hullabaloo if she wasn’t such a know-it-all and a good installer would have seen right off that it wasn’t going to work. So we wasted our time and they came in and installed the proper product. She allowed me to return the stair chair that we didn’t want to begin with and get the one that would better suit our needs. I gave her a call and she wasn’t willing to take it and the installer handled it for us. We’re 75 and 80 and we couldn’t pick those things up. The whole thing was crazy and there should be no sympathy for her.

      Ascent Stairlifts response

      We are sorry you are unhappy with our service, but it seems in the end we were able to provide you with a stairlift that meets your needs.

      Because we sell stairlifts across the country, we don't have sales teams on the ground. We received pictures of the staircase and reviewed options with the client. There is a door at the bottom of the staircase and so we recommended our most popular lift with a hinged rail at the bottom to provide access to the door. When our technician installed the lift, the client was not happy about the manual hinge or the chair itself. We agreed to send her a different model that would be installed on the other side of the client's wide staircase. The technician returned to the house to install the new lift which appears to be working fine.

      Again, we apologize for the confusion in the sales process.

      3 people found this review helpful
      Verified Reviewer Verified Buyer
      Original review: March 23, 2018

      When I was in the rehab hospital, they thought that it might help if we have a stairlift and so my husband got information on Ascent Stairlifts and on another company. And Ascent had the best reviews of all. A man and his wife came to put our Ascent stairlift and they did a good job. It was put in in one day. The only thing I’ve noticed about it was where it meets partway up the staircase, it never stops, but it’s working fine.

      It is really important that our Ascent stairlift swivels when it gets to the top of the stairs because if I were to step off from the staircase, I could still fall downstairs. Also, I don’t climb the stairs up and down anymore. I use it, which means when I’m out somewhere, I got to be careful how many stairs I’m going up and down because I’m not used to it. I wish we had known the wall switch for the light. It’s down low enough that it couldn’t put it up tight to the wall. Had I known that it’s going to happen, I would have had the light switch moved up higher. It’s out about four inches at least from the wall before the brackets are in.

      It’s possible to use the remote and put a part of the case of water or a laundry basket on the seat and take it up or I can sit there and have a laundry basket on my lap and take it up. It is convenient. And today we've got family and they said they could smell dog on our staircase and so on the way down in the staircase today, I sprayed Febreze on each step. I only had to stop it once when it got going away as fast as I could spray. I caught up to my steps in spraying and then continued on down and working like a dream.

      Ascent Stairlifts response

      We appreciate your business!

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        Ascent Stairlifts author review by Danni White

        Ascent Stairlifts has been providing stair lift products since 2008. It offers a variety of lifts to meet users' needs and services the entire United States.

        • They offer 24/7 tech support: Users can contact a technician at any time of the day or night to help resolve problems with the stair lift.

        • Straight stairlift experts: Users who have straight staircases can choose from several straight stair lift options, allowing them to choose the model that best meets their needs.

        • Quality products: All of Ascent's stairlifts are high quality and meet safety standards. The lifts come with two remote controls, safety edges, seat belts, diagnostic capabilities and parts and labor warranties.

        • Reconditioned lifts may be available: Users can save money by purchasing a lift that is reconditioned rather than one that is brand new. Reconditioned lifts are subject to availability.

        • Payment options: Users have a variety of payment options, including credit card, check, electronic check, Paypal and Paypal Credit.

        by Danni White ConsumerAffairs Research Team

        As a member of the ConsumerAffairs research team, Danni White is committed to providing valuable resources designed to help consumers make informed purchase decisions. Danni specializes in content strategy and development, with over a decade of professional writing and research experience.

        Ascent Stairlifts Company Information

        Company Name:
        Ascent Stairlifts
        Year Founded:
        747 Sheridan Blvd #4B
        Postal Code:
        United States