Ascent Stairlifts Reviews

Got the hard sell and bought 3 so my husband, who has a tumor in his spinal cord, can go upstairs and downstairs. Within a few weeks the upstairs lift was making a high pitched grinding sound and Ken had to come out twice to address it. The lift stopped working this past weekend and my husband has been crawling up and down from the first floor to the bedroom. Ken came out and even though he is exceptional, he couldn’t fix it because they didn’t have the part in the warehouse. The part is in Canada. So instead of overnighting it they’re just going to let nature take its course and it will get there when it does and they’ll see if they can get someone to come and work on it when it arrives. Shame on them. Then to add to the stress Jim told Ken that we weren’t under warranty even though we are.

We like the Ascent Stairlifts ad and when we called and went to see them, we like their people. A gal named Virginia was fantastic. She explained everything. She came out to the house and told us how it would be. The man that put it in had it in in about an hour and a half. He was quick. He’d done one or two. Now, I don’t have to walk on the stairs.

The other people sent something out on the email, but Ascent called and made an appointment. They came out, gave us an estimate, and then when we made the decision, we called them back and they came out and installed the stairlift in about an hour and a half or so. They were fast and efficient in putting the stairlift in. It works fine and the people were pleasant to deal with. Climbing the stairs would usually tire me out for 15 or 20 minutes. But now, I can go up without having to lose some energy.

I was just thinking how remarkable and reliable the Acorn stairlift really is. I have now been using the lift a few years. There has been more or less 3 years that it has sat outside without any use. My husband was using the same lift prior to his passing. I called 1-888-563-0410, for maintenance on the lift as it did sit so long. I was directly put in touch with an exceptional service representative. He was very knowledgeable of the type of Acorn lift that I had, and by only needing to change the batteries, was able to put the lift back to 100%. Now the chair takes me up and down comfortably as a dream. The service and communication with Ascent Mobility was outstanding and I would highly recommend their services to all.

The Ascent rep came over to the house and she was very helpful. She gave us a good idea of what we were gonna get. We were trying to decide between getting two separate straight tracks as oppose to one curved track in the cost of significantly less and she told that we could do the two straight tracks. I really liked her. The installer was really polite and I felt like I trusted him in our house. And he was pretty quick and professional. My mom is using the stairlift daily and it's doing well what we needed it to do.

My accessibility consultant from Ascent Stairlifts was very good and I can always call him up and talk to him. We were informed about everything that might come in. But when they're busy, we cannot talk to them right away. The stairlift is so big and it helps my energy. It's good to have it and the ride is smooth. So far, we've only had a few kinks that come in and they were solved. Ascent is a very good company. When they said it's going to go through, it went through.

My father is older and he needs a stairlift. A good deal for Ascent Stairlifts was posted on eBay. The price was very competitive and it looked like it was the same good quality stairlift that Acorn uses. So, I got it as a gift for my father's new house. I talked to the guy installing it who was on the phone and everything went very well during the installation. Since then, my father has been very happy with it and he says it has really helped him a lot. He said it has made a big difference for him especially when he has to carry up groceries or take out the trash. He also said that it has improved the quality of his life. I'm very happy about Ascent Stairlifts.

Both the look of the staircase and the person from the company that we spoke with made us decide on Ascent Stairlifts. He gave us great information about how sturdy it was and what the repairs were going to be. During installation, we had a couple of things that we were after and somebody wrote and tweaked it for us so we’re very happy. My mother would never admit it but it changed her life. We like everything about the company and I would 100% recommend.

The saleslady from Ascent was a liar so I traded in my stairlift for a better one. She said it helped with the bed care lift. It worked but it was for the wrong side of the stair. I asked for the installer to come in and look at the site before we got it but she told us to just send pictures. We went through a lot of trouble to get somebody to send her pictures and so the whole thing was upsetting. Ascent is out in Denver, Colorado and the installer is in Michigan and had to drive over the whole state to observe or work so that’s why the saleslady didn’t want to send him to look at the site. She didn’t do herself or us any favor. If she wasn’t so greedy, she could have fixed us up with somebody in Michigan but she wanted the money.

When I was in the rehab hospital, they thought that it might help if we have a stairlift and so my husband got information on Ascent Stairlifts and on another company. And Ascent had the best reviews of all. A man and his wife came to put our Ascent stairlift and they did a good job. It was put in in one day. The only thing I’ve noticed about it was where it meets partway up the staircase, it never stops, but it’s working fine.

I went after Ascent Stairlifts about two years ago and got a price from them but I couldn’t afford it. Then, we dug up the old file and I looked back into it and found the number. I called them and got a price from them again. The installers were good and it was okay with their accessibility consultants except they never told me I had to run electricity to it. I was expecting a workable stairlift when they were done and they said they were only the installers. They don’t do electric. They should have let me know that at the beginning then I could have had things set up by the time the stairlift got there. But the stairlift fits well and I have an electrician that’s supposed to be coming in the next couple of week to run electric.

When my husband was at a convalescent home, the social worker gave me the name of Ascent Stairlifts and so that's the one that I went with. We've only had it a couple of months and I like the fact that my husband is able to get from downstairs to upstairs or upstairs to downstairs because he can't negotiate the stairs. But because of the way the house is set up, there's only one docking station, which is downstairs. So, when it comes upstairs, a lot of times, it chirps. And if my husband is not quite ready to get onto the chairlift to go downstairs, then there's that little black button on the side that you have to press. So far, it works and we are able to go, but I'm afraid that sometimes it may not. Overall, their reps were very nice and helpful. Sometimes, they don't get back right away, but they eventually do. So, my experience has been satisfactory.

My wife has neuropathy and some days are not as good as others though she still walks the stairs as much as she can. In anticipation of needing a stairlift, my daughter did some research and I looked at the reviews. I had Acorn come out but Ascent's stairlift was lower priced and so we had them put a stairlift in. Their consultants were very good and they answered all of my questions. The installers were knowledgeable and did a good job too. We got a standard stairlift and it gets the job done. Everything went smoothly with Ascent and they were very easy to work with.

I saw some Ascent Stairlifts reviews online and they all seemed to be favorable. We had a good interaction with their consultant and my questions were always answered promptly and to my satisfaction. I did the installation myself but the instructions from the PDFs that the consultant sent me were very thorough. I had no trouble setting it up and it works fine right out of the box. We got the optional folding leg at the bottom which lets us fold it up to keep it from sticking out there where it might be a trip hazard for my grandkids. So, we like that particular item the best. Ascent Stairlifts is a very good company to deal with. They have a great product at a good price. And there's plenty of support, both for the installation process and after-installation, and I would highly recommend it.

We chose Ascent based on its reputation. The consultant we dealt with was very helpful, knowledgeable and professional, and so was the tech during the installation. He also showed us how to use it with no problem. Our stairlift is perfect for our applications and it gets the job done. It gives my wife much more mobility in the house. I’d recommend them

The consultant from Ascent Stairlifts was very thorough and I appreciated her input. And the installers were very cooperative and very accommodating. The stairlift made my life much easier. I like the ease of going up and down the stairs. I had a very nice experience with Ascent and they answered all my questions to my satisfaction.

I had a foot operation and I'm not supposed to put any weight on the foot for six weeks, which is very difficult. This is a two-story house so we need to have something so I could get upstairs. My neighbor had a stairlift put in and she suggested Ascent Stairlifts. We went down and their people were very pleasant and helpful. They had a variety of different lifts that I could use and try, and different prices for different locations. Their rep anticipated questions that I might have and she was very knowledgeable. They got the stairlift in within a couple of days after we bought it. The installation was fine and it took an hour. The stairlift gets me up and down the stairs. It's great and very easy to use. It doesn't take up a whole lot of space too. Plus, it has made my life easier. I would recommend Ascent Stairlifts.

The consultant of Ascent Stairlifts answered all my questions and she was very nice. She did all the measurements and discovered that I had a bookcase at the bottom of the stairs that had to be moved over because we needed an extra seven inches so the chair would go all the way down and I could get off without having to step down an extra step. It was mounted on the wall, the kind that you put up three of four boards with holes in them and then you snap the shelf in. The installer was very good. We talked about the bookcase because I was concerned. I almost said, “If we’re going to have to take that out I don’t want to do it because I like it there.” But he just said, “No. We’ll move it over.” And their cost was very modest to move it over. I’m sure glad I went ahead and put it in.

Ascent's cost led me to go to them instead of over others. The purpose was to have something to help my mom to get up and down the steps. We looked at Acorn and they were extremely expensive. We were to go with them, and then I did a little bit more research and found Ascent. It was a no brainer. The accessibility consultant was very knowledgeable about my needs and what we wanted as far as the stairlift. Site survey went really well. However, the person that came out initially told us the left side, but when we had talked it was the right side. My 90-year-old mom was a little confused because they just had the wrong side when the person came out and looked at it.

I read reviews online and Ascent Stairlifts had the best reviews. Virginia who was our salesperson made everything simple and I had no hesitation after we met with her because she was thorough and she was friendly. Plus she knows exactly what she was talking about. The consultant came to the house, sat with my husband and I, and was very thorough in telling us what they would do and what it would look like and discussing options. She was also on the stairway with us, looking at the stairs and making her recommendations. It felt like we knew exactly what we needed by the time she left. They took us through the process carefully and answered our questions and made sure that we got a product that worked for us.

The Ascent Stairlifts was put in for my parents and they're happy with it. Everybody was tickled to the death. Though there were other stairlifts that were cheaper, we chose it for its features and price. We dealt with a gentleman named Greg. He was the guy that we talked with over there in Colorado. And since we're in Michigan, I just gave him the measurements over the phone. There wasn't a site survey. I told him how many steps there were and how wide they were, and he was very accommodating. We negotiated hard and he came up with a good price and we're very happy with the outcome. It took them about three hours to install it and it went smoothly. It's working well for my mother who's 88 years old. It's convenient for her when she goes down the stairs to do the laundry. It's also compact and it does close up against the wall, so it doesn’t impede the use of the stairs. It works out good for everybody.

One of my cousins had used Ascent for his father-in-law. He said they are a good company and raved about the salesperson who wasn’t there anymore, but I called them first and they sounded good. I've heard of other names, but since my cousin had used them and it's a good product, I figured they would be a good choice. My mom is 95 and we've moved her into our downstairs, so she needs to use the chair multiple times daily because she goes up and down a lot.

Ascent Stairlifts was cheaper and everything from the consultation to the installation of the unit went fine. I like the stairlift, it’s perfect.

The person from Ascent came out on very short notice. He’s the boss and owner, and he’s a very nice man. He did the installation himself the next morning. He was on time and it only took him one hour to finish the installation, which was faster than I thought. The stairlift goes up and down and it has helped me tremendously because my wife can’t get upstairs without it. I’m happy with it.

When we went looking for a stairlift, the people at Ascent were the only ones who responded. We asked for them to send out a representative and they sent out Virginia. She was there quickly and showed us what they had and so we bought it right there. We asked for a used one so Virginia said she’d have to look in the factory and she called back the very next day to say they had one and asked if it would be all right if they schedule it for the following week. It was a few days before they came in and those two guys who worked were very efficient and polite. They had it done in probably an hour total, from the time they started and then finished. We like everything about our stairlift from Ascent. It gets me up and down like it’s supposed to work and it seems to be working just fine, and that's what we needed. Ascent is excellent and we had a great experience with them.

We got Stairlifts for my husband, who is still in rehab. We've used two Ascent Stairlifts inside for going downstairs and going upstairs and then we had one put outside but he hasn't gotten to use it yet. But they're fine. The consultants who worked with us were great and the installation didn’t take long. I don't use it all the time. But when I use them, I like that I can go up to my bedroom with a cup of coffee in my hand.

The Ascent Stairlifts reps were excellent and they explained everything very well. Plus, I found the price is right. The stairlift was installed perfectly and they explained how it works and what we have to do. They showed us every old trick about it. It’s working fine, safe and smooth to ride. My mom is pleased with it. At the beginning, she was a bit not used to it, but now, she’s very comfortable with it and she goes all the way up and down. I recommend everybody to consider Ascent Stairlifts. It’s an excellent service and the chair is of good quality.

Ascent Stairlifts was professional and cost-effective. Their reps were also helpful and provided great follow-through. I made contact directly with their people at the Denver office. I reached out with an email initially, then had several conversations. We sent them photos and dimensions then they gave us their pricing. We also researched different providers, checked the reviews and pricing, and we thought that Ascent might be a better way of going. They explained the process fully, scheduled a quick ship of the product and arranged for an installer to be on site within three days after we talked. The guy who did the installation was knowledgeable, thorough and careful. We got the chairlift for my mother in law and it gave her access to the second floor of the house. She’s now had it for nine days and she likes it. She texted me this morning saying thank you very much and that she doesn't get on the lift without thinking how happy she is about it.

Some internet reports were better than the others so I chose Ascent. Having their stairlifts is good. It's my favorite feature when it's time to go up and down the stairs.

I got the stairlift for my husband who had trouble going up and down. I called Ascent Stairlifts and the lady told me how much it was. Then, a guy came out and spent a couple of hours here. He nailed it on the stairs so if we move and want to take it with us, we could just take it off the stairs. He was nice and friendly. He explained to my husband what to do and not to do. He even helped me on the chair and taught me what to do as well. It was a wonderful experience and the stairlift made things a lot easier for my husband.

I liked how Ascent Stairlifts responded to my inquiry. I got a callback right away from somebody and I didn’t have to wait to hear from them. I talked to a person named Virginia, and she was very helpful and knowledgeable. Their prices were very reasonable by comparison to some of the others that we had looked at. One of them was ripping us off and wanted $800 dollars for a used hinge track and that’s crazy. Ascent’s was $300 dollars and it's new. I liked how they did business and I liked their product. It was supposed to be installed last Thursday, but one of the track sections was damaged in transit. So, they had to send a new track in, and that’s here and they’re putting it in right now. They give great service, have great turnaround time and excellent communication. From what I can see in the product, it looks like it is first rate, so we’re pleased. The experience was very positive.

I have Parkinson's, I can't walk, and I fall to the ground always. My room is on the second floor and I have to go through several stairs. I chose the lift to get me up and my son looked at the directory of stairlifts then we chose Ascent. The installation team was very good. The stairlift has saved me several trips and it's safe. I had to go up and there is no rail on the other side so it's helping me a lot. I'm very pleased with it.

In the 50’s, laundry rooms were placed in the basement and that’s how houses were built in the ranch houses. Everybody has it and there isn’t any place to bring it upstairs so I knew that eventually, I would have to have a stairlift installed when I got older. But I got held up with my leg and knee problem so I had to have it done sooner. I got on the internet, clicked on Ascent Stairlifts and read about them. I contacted them and everybody at Ascent has been terrific. They called me back and set up an appointment. Then their consultant came to the house and we went over their products. We agreed on what I wanted and we wrote it up. Then they made it and she sent the installers out to install it.

We have a two-storey house without bedrooms or bathroom facilities on the first floor, and my wife had a knee injury so we decided to get a stairlift. I went online and looked at Ascent Stairlifts first and it looked like they have what I was looking for. I called them on a Saturday and the office was closed but they called right back. The guy came out on Monday morning on his way to work and looked it over. We talked about it and he said he has one in stock. He took a couple of measurements and said he’ll prepare it and bring it over on Tuesday and put it in. He came back on Tuesday and installed it without any difficulties. All I had to do was provide a plug at the top of the stairlift which I did on Monday. He also showed me how to use it and talked about maintenance and if I needed repairs so, it’s very satisfying.

Ascent Stairlifts had a terrific review, high rating, and I like their prices, too. I have some problems that are going to probably get worse as I get older. So, I was planning for the future and purchased a stairlift from them. Ascent's people in Sacramento sounded very professional and friendly, and I had nice interchanges with them. They answered all my questions both over the phone and via email. The installer went about his business and finished his work. And I had a request that he was glad to take care of. Ascent Stairlift is very responsive, helpful, and they’re inexpensive compared to the others.

When I was comparing a bunch of companies from Consumer Reports, I called three different companies and got the best response from Ascent's salespeople. They sent somebody out to talk to me who provided me with literature on their stairlift. They even brought in a model to show me what would be installed. That was really helpful because I am in a brick house that has metal girders and it's not that easy to attach things to metal girders. Plus, the floor is concrete, but thankfully, the staircase is wooden and since everything was going to be installed in the wood itself, that was going to make things a lot easier.

I was in a time crunch and when I talked to Ascent they could give it to me so I chose them. The stairlift is operating really nicely. The only problem we had was the seatbelt. It would get jammed quite often. You have to constantly tug at it before it releases. It's like inside where it winds, gets stuck or doesn't come all the way out. But I like the remote and being able to carry it up and down. It does pretty much what I thought it would do.

My neighbor referred me to Ascent Stairlifts and the person who came out to see me was very nice. They helped me figure out what would work best with my stairs and we had them redo the whole stairs. The whole thing was done including the installation of the chair in one day. Having the stairlift certainly improved our mental state since my wife is very weak and she goes to dialysis and I've always been afraid that she would fall having to go up the stairs after dialysis. I would highly recommend them.

I had installed a couple of stairlifts with some help for neighbors, so I was familiar with them. So, Ascent Stairlifts just shipped the stairlift to me and I put it in. It shipped quickly and the gentleman I dealt with was very good. Also, it's fairly simple design and it works well. It enabled my mother to come and live with us because she can no longer live alone, and the stairlift helps to get her up and down.

The consultants of Ascent were very helpful when they came and did a site inspection. They gave good advice about accessibility and which size the stairlift should be. The installation team did a good job, as well. They showed us how to work the stairlift and answered any questions we had. Our experience was easy and no hassle. We got the stairlift mainly for my 88 year old mother-in-law and she uses it occasionally. She still goes up and down the stairs, but I anticipate that she's going to use the stairlift more. The remote is also good because sometimes we call it down from the upstairs or vice versa. I'm happy and satisfied with Ascent.