Ascent Stairlifts Reviews

Got the hard sell and bought 3 so my husband, who has a tumor in his spinal cord, can go upstairs and downstairs. Within a few weeks the upstairs lift was making a high pitched grinding sound and Ken had to come out twice to address it. The lift stopped working this past weekend and my husband has been crawling up and down from the first floor to the bedroom. Ken came out and even though he is exceptional, he couldn’t fix it because they didn’t have the part in the warehouse. The part is in Canada. So instead of overnighting it they’re just going to let nature take its course and it will get there when it does and they’ll see if they can get someone to come and work on it when it arrives. Shame on them. Then to add to the stress Jim told Ken that we weren’t under warranty even though we are.

We like the Ascent Stairlifts ad and when we called and went to see them, we like their people. A gal named Virginia was fantastic. She explained everything. She came out to the house and told us how it would be. The man that put it in had it in in about an hour and a half. He was quick. He’d done one or two. Now, I don’t have to walk on the stairs.

The other people sent something out on the email, but Ascent called and made an appointment. They came out, gave us an estimate, and then when we made the decision, we called them back and they came out and installed the stairlift in about an hour and a half or so. They were fast and efficient in putting the stairlift in. It works fine and the people were pleasant to deal with. Climbing the stairs would usually tire me out for 15 or 20 minutes. But now, I can go up without having to lose some energy.

I was just thinking how remarkable and reliable the Acorn stairlift really is. I have now been using the lift a few years. There has been more or less 3 years that it has sat outside without any use. My husband was using the same lift prior to his passing. I called 1-888-563-0410, for maintenance on the lift as it did sit so long. I was directly put in touch with an exceptional service representative. He was very knowledgeable of the type of Acorn lift that I had, and by only needing to change the batteries, was able to put the lift back to 100%. Now the chair takes me up and down comfortably as a dream. The service and communication with Ascent Mobility was outstanding and I would highly recommend their services to all.

The Ascent rep came over to the house and she was very helpful. She gave us a good idea of what we were gonna get. We were trying to decide between getting two separate straight tracks as oppose to one curved track in the cost of significantly less and she told that we could do the two straight tracks. I really liked her. The installer was really polite and I felt like I trusted him in our house. And he was pretty quick and professional. My mom is using the stairlift daily and it's doing well what we needed it to do.

My accessibility consultant from Ascent Stairlifts was very good and I can always call him up and talk to him. We were informed about everything that might come in. But when they're busy, we cannot talk to them right away. The stairlift is so big and it helps my energy. It's good to have it and the ride is smooth. So far, we've only had a few kinks that come in and they were solved. Ascent is a very good company. When they said it's going to go through, it went through.

My father is older and he needs a stairlift. A good deal for Ascent Stairlifts was posted on eBay. The price was very competitive and it looked like it was the same good quality stairlift that Acorn uses. So, I got it as a gift for my father's new house. I talked to the guy installing it who was on the phone and everything went very well during the installation. Since then, my father has been very happy with it and he says it has really helped him a lot. He said it has made a big difference for him especially when he has to carry up groceries or take out the trash. He also said that it has improved the quality of his life. I'm very happy about Ascent Stairlifts.

Both the look of the staircase and the person from the company that we spoke with made us decide on Ascent Stairlifts. He gave us great information about how sturdy it was and what the repairs were going to be. During installation, we had a couple of things that we were after and somebody wrote and tweaked it for us so we’re very happy. My mother would never admit it but it changed her life. We like everything about the company and I would 100% recommend.

The saleslady from Ascent was a liar so I traded in my stairlift for a better one. She said it helped with the bed care lift. It worked but it was for the wrong side of the stair. I asked for the installer to come in and look at the site before we got it but she told us to just send pictures. We went through a lot of trouble to get somebody to send her pictures and so the whole thing was upsetting. Ascent is out in Denver, Colorado and the installer is in Michigan and had to drive over the whole state to observe or work so that’s why the saleslady didn’t want to send him to look at the site. She didn’t do herself or us any favor. If she wasn’t so greedy, she could have fixed us up with somebody in Michigan but she wanted the money.

When I was in the rehab hospital, they thought that it might help if we have a stairlift and so my husband got information on Ascent Stairlifts and on another company. And Ascent had the best reviews of all. A man and his wife came to put our Ascent stairlift and they did a good job. It was put in in one day. The only thing I’ve noticed about it was where it meets partway up the staircase, it never stops, but it’s working fine.