Arrow Lift Reviews
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About Arrow Lift
Arrow Lift helps minimize mobility challenges in residential and commercial settings. While stair lifts and small elevators are its primary products, the company also has residential wheelchair lifts for indoor or outdoor use, dumbwaiters, casket lifts and material lifts. It also offers various service plans. Arrow Lift has 12 showrooms across five states and provides free in-home consultations.
- Professional installation included
- Customized mobility solutions
- Free removal of unneeded lifts installed by the company
- Can install indoors or out
- Curved stair lifts available
- Limited locations
- Need to provide contact information for a quote
- Doesn’t rent stair lifts
Arrow Lift Reviews
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- 4,887,913 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed March 27, 2026
The rep from Arrow Lift said he was going to come and see me but he never showed up. That was about six weeks ago. I’m 90 years old and I wanted him to help me and go over how to use it. But I was able to use the stairlift and its quality is okay.
Thank you, Anette, for taking the time to share your feedback. We’re glad to hear you were able to use the stairlift and that it has been working for you, but we’re sorry to hear the follow-up you were expecting did not happen as anticipated.
Clear communication and dependable support are very important to us, and we understand how frustrating that experience must have been. Situations like this are uncommon, and we appreciate you bringing it to our attention. Our customer service manager did try to reach out to learn more about how we could assist, but we weren’t able to connect.
If you’re still open to it, we’d encourage you to give us a call so we can better understand your concerns and provide any additional guidance you may need. Thank you again for your honest feedback.
Best regards,The Arrow Lift Team
Reviewed March 12, 2026
I looked up chairlifts and Arrow Lift was the one they came up with and the sales store was also close to the area. The product is working fine. I really like that it's fairly quiet. The only thing I do notice different is the foot rest does not turn with the upper part. It stays aimed out straight ahead, which is not a big deal, but it would have been better if it swung with the top part. Other than that, the lift makes it easier going up and down the long stairs.
Thank you for taking the time to share your experience, Thomas. We’re glad you found us nearby and that the lift has been helping make those long stairs easier to manage. It’s also nice to hear the unit has been running quietly in your home.
We appreciate you mentioning the footrest as well. On many models it’s designed to remain in a fixed position as the seat swivels, but we understand how having it move together could feel more convenient. Your feedback is helpful, and we’re glad to hear that overall the lift has been a positive addition. Thanks again for choosing Arrow Lift and for letting us know how it’s working for you.
-The Arrow Lift Team
Reviewed Feb. 26, 2026
I looked up stairlifts in my area, and Arrow Lift came up. I called, and someone came a few days after and measured everything. It wasn't long after that that they put the stairlift it in, so I love it. I was there when the rep came and measured. He was very polite and helpful with any questions I had. It went well. The lift works great. I always did a lot down in my basement. That's where I have my laundry. We have a living space down there, so usually, I go up and down those stairs a dozen times or more a day. Our freezers are down there, so our basement is a big deal for us.
Thank you for sharing your experience! We’re glad to hear the process moved along smoothly—from the initial visit and measurements to getting the stairlift installed not long after. It’s also nice to know the representative took the time to answer your questions and make the visit comfortable.
Most importantly, we’re happy the lift is helping you move between floors more easily, especially with how often you use your basement. Knowing it’s making everyday tasks like laundry and accessing your living space and freezers more manageable means a lot to our team. Thank you again for choosing Arrow Lift.
Warmly,The Arrow Lift Team
Reviewed Feb. 25, 2026
I contacted four companies that do the same thing. Arrow Lift was the only one who could get back to me within two days and install the lift within two days, so they're quick in response. Arrow Lift's rep came in, did some measurement and asked me if I only wanted one to go upstairs. I said, “Yes, this is the only part that I need.” He went outside and did some of his own thing. He came back in and told me the price. It is not cheap. It's almost 4,200. After he told me the price, he started talking about his girlfriend from China. We had a small chitchat for 10 minutes, and he left.
The installer came in a few minutes late, and started doing his work. We didn't talk. After he finished, I paid him the second half of the payment. The first person edmention that whenever my husband passed away, he could uninstall it for me. I have no time for it, because I don't want to spend $4,200 for using it once, and he will take it away for free. If you have a need to get help going upstairs or downstairs, this is an option.
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Thank you for taking the time to share your experience, Alice. We’re glad we were able to respond quickly and get the lift installed within a short timeframe when you needed it.
It’s also good to hear that the installation itself was completed promptly and that the lift is providing an option for safely navigating the stairs. We understand that this type of equipment is a significant investment, and we appreciate you choosing us to help with your home accessibility needs. If any questions come up as you continue using the lift, our team is always here to help.
Best,The Arrow Lift Team
Reviewed Feb. 21, 2026
I liked the presentation of Arrow Lift, and their price was right, too. I also interviewed five different companies, and Arrow Lift was the only one that had a showroom. That’s important to me. The sales rep we worked with was also very good, personable, and knowledgeable. And he didn’t vet the other companies. We got the straight stairlift installed, and it's what I expected.
Thank you for sharing your experience, Mary. We’re glad you took the time to explore several options and that visiting our showroom helped you feel confident in your decision. Being able to see and try the equipment firsthand can make a big difference. It’s also nice to hear that your sales representative provided clear, helpful guidance along the way. We’re happy the stairlift has met your expectations and appreciate you choosing Arrow Lift!
Reviewed Feb. 16, 2026
My husband’s balance wasn't good and his man cave is down in the basement, so I was worried about him falling down the stairs. When we started looking for a stairlift, we looked for one that was closest to or in the area where we live. We decided to call Arrow Lift and see what they had to say. A man came out to the house and gave us the facts and the timeline, as well as what was available. He was not pushy at all, and we liked him. He told us to give him a call if we’re interested. Once we decided to go with it, it was scheduled within a matter of days. The installer was very good, knowledgeable, polite and efficient. It was, all in all, a good experience.
Time will tell, but the stairlift has been great so far. It's taken a lot of worry away from me. My husband loves it and thinks it's a new toy. It's very quiet. If I'm sitting upstairs, I don't hear him coming up the stairs in the chair. He surprises me constantly. So, it's been very good. Arrow Lift is well worth checking into. People should give it a try if they're looking for something like that.
Thank you for sharing such a thoughtful review, Mary! We’re really glad you reached out and gave us the chance to help, and it’s wonderful to hear that the process—from the initial visit to the installation—felt comfortable and informative for you. Knowing the lift has eased your worries and is helping your husband move between floors more safely truly means a lot to us. We also love hearing that it’s running quietly and fitting nicely into your home. We’re grateful you chose us and took the time to tell your story.
Best,The Arrow Lift Team
Reviewed Feb. 10, 2026
We're older and we bought a house that's got steep steps. A girlfriend of mine from Rochester has had a stairlift since 2022 and she recommended Arrow Lift, which was why I went with them. The stairlift has made my life easier because I was having trouble carrying baskets of laundry upstairs. It's very convenient to sit on it and put the laundry on my lap and it takes me up the steps. It's a very comfortable chair and very easy to run. It’s just that it doesn't speed up. It takes you nice and slow. It's very nice and the quality is good.
Reviewed Jan. 22, 2026
The Arrow Lift salesperson was genuine and friendly. I really enjoyed his interactions because he seemed real, not a phony salesperson. The installation was smooth, and the technician was professional. Although my husband could only use it once before entering hospice, it's been beneficial for my daughter. I have recommended it to friends, too.
Thank you, Lisa, for taking the time to share your experience with us. We’re glad to hear the sales process felt comfortable and genuine, and that the installation went smoothly with a professional technician. We’re especially touched to know the lift has been helpful for your daughter, and we appreciate you recommending us to friends. Wishing you and your family comfort, and thank you again for trusting us during such an important time.
Warm regards,The Arrow Lift Team
Reviewed Jan. 6, 2026
We needed a stairlift to get up and down, and the Arrow Lift salesman was really good. He wasn't pushy at all. He explained the options that we would have, looked over our stairway, and made a recommendation, and we thought about it during the conversation. He was here for an hour, and by the end of that time, we were ready to sign on the dotted line. The cost was a little high, a bit more than we expected, but so far, everything has been really good, including the quality of the stairlift. We ended up getting the push button for the footrest so that we didn't have to bend over and put it up or down, and we're thankful that we got it.
The team that came to install the straight stairlift was really good. There was an experienced person that came along and someone that was being trained in on it. While it wasn't the trainee's first experience installing one, it took a lot longer than I thought it would. Besides that, they were very pleasant and explained everything as they went along. Because we wanted to keep the railing in place, our stairlift sits out into the stairway farther than we anticipated. But it's still fine as far as other people getting up and down the stairs.
Thank you for your sharing your thoughts, Janet. We’re glad our team was able to provide the guidance you needed to feel confident in your decision, and that the installation went smoothly. It’s great to hear the stair lift is working well in your home and that you’re enjoying features like the push-button footrest. We appreciate your feedback on cost and are happy that the quality and fit of the lift have made the investment worthwhile.
Warmly,The Arrow Lift Team
Reviewed Jan. 6, 2026
I decided to go with Arrow Lift when I needed a stair lift installed. The experience was smooth from start to finish. A very skilled young man handled the installation, and he did a fantastic job. He took care of everything, including cleaning up after the installation.
The stair lift itself has been functioning perfectly, and I am pleased with its quality. Although pricing can always be better, the service and product have been worth it. Overall, I'm very satisfied with my experience with Arrow Lift.
Thank you for sharing, Rick. We’re glad the installation went smoothly and that our technician was able to handle everything carefully and professionally. It’s great to hear the stair lift is working well and providing the quality you expected. We appreciate your feedback on pricing and are happy that, overall, your experience with Arrow Lift has been positive.
Best,The Arrow Lift Team
Reviewed Jan. 6, 2026
My mom needed a stairlift to get from one level in the house to the other, and when we talked to Arrow Lift, it was great. The sales rep, Todd, was very thorough. He worked with us when my mom changed her mind and then changed it back again. Todd was awesome and really helped out. He did a great job. Meanwhile, the installers were very professional and courteous, and they did a great job as well. Everything looked awesome. We were out of town and they would not leave until they showed somebody how to run it other than my mom, so they waited around extra just to show my daughter how to run it. They were amazing. All in all, our experience was seamless and we're very satisfied.
Thank you for sharing your experience, Nathan. We’re glad Todd was able to provide patient guidance during the sales process and help your mom feel confident in her choice. It’s also wonderful to hear that our installation team made the process smooth, took care to teach your daughter how to use the lift, and left everything fitting perfectly. Knowing the stairlift has added safety and convenience for your mom is exactly why we do what we do. We truly appreciate your kind words and recommendation.
-The Arrow Lift Team
Reviewed Jan. 6, 2026
I was looking up chairlifts on my phone. Arrow Lift popped up and so I thought I'd start from them. I ended up getting a visit from their rep and he was a very nice man. I bought a used one and he explained everything in detail. For the installation, a young man put all the equipment in and showed us how to work it. They said to block four hours for the installation, but it only took two and a half.
The lift is for my husband who is 91. He will not remember how to do it, so I'm the one that had to learn how to do it. We have a split entry, so the stairlift is just on one flight of stairs up. It works fine so far. It goes straight up and down, and the stairway has no curves on it because that would have been more money. The price was reasonable for a used product and there was a year of warranty on it. I didn't have any problems with Arrow Lift and everything went well.
Thank you for sharing your experience with us! We’re glad to hear that our representative took the time to clearly walk you through the options and that choosing a pre-owned model felt like the right fit for your needs and budget. It’s also great to know the installation went smoothly and that the technician made sure you felt comfortable operating the lift for your husband. Hearing that the lift fits well, works reliably, and has helped make things easier at home means a lot to our team. We truly appreciate your recommendation and the trust you placed in Arrow Lift.
Warmly,The Arrow Lift Team
Reviewed Dec. 3, 2025
My wife had health issues where she wasn’t able to climb the stairs so we purchased a stair lift. The sales representative from Arrow Lift was very prompt and got the process done quick. I called him five days later and then the installation team came in. They installed the straight stair lift going from our garage up to eight flights of stairs and left everything clean after. The stair lift fits good in our stairwell and works well every time. It seems well-built. The price is fair in relation to the quality. My wife has now improved, and she’s no longer using it, but it’s there in case of future need. It was a very good experience with Arrow Lift.
Thank you, Rick, for taking the time to share this. I’m glad to hear the process moved along quickly for you and that everything was handled smoothly while you were focused on being with your wife. Knowing the lift has been steady and dependable — and even a bit of fun for the grandkids — really means a lot.
It’s also great to hear the equipment feels sturdy and that the setup in your garage is working well for your needs. We appreciate you passing along the kind words about the team and the installation experience.
If anything comes up down the road, we’re always here to help.
-The Arrow Lift Team
Reviewed Dec. 3, 2025
When I was looking to buy a house, the nicest houses that I saw from the 19th century that had elevators all had Arrow Lift elevators. This is in Saint Paul. So, I bought six stair lifts. The techs are wonderful, especially the tech in Dulluth. Jake is extraordinary.
The stair lifts are life-changing because I like the houses that I have. I couldn’t have these houses if I didn’t have the stair lift. It's very high quality with optimal functionality and performance. Works perfectly. The stair lift does take space in the stairwell, but both houses that I have the stair lift in have two stairwells, so it’s fine. It’s not the fault of Arrow Lift. It's just the way a stair lift works.
The only negative experience was the salesperson. It is their weak point. He was trying to sell me a different brand of stair lift which I didn’t want and couldn’t use. I was too heavy for the item he was trying to sell me. He was really difficult and terrible. He finally did sell me what I wanted when I told him that if he didn’t sell me what I wanted, I would go elsewhere.
Thank you, Michael, for sharing such a thoughtful review and for trusting us with multiple lifts across your homes. It’s encouraging to hear how much the equipment has supported your day-to-day living and that the reliability of the Bruno units has made a real difference for you. I’m also glad to hear that your time with Jake in Duluth stood out — he’ll appreciate hearing that.
I’m sorry to learn that the sales process didn’t feel as smooth as it should have. Experiences like the one you described aren’t typical for us, and I can understand how frustrating that must have been when you were trying to find the right fit for your needs. If you’re open to it, we’d welcome a conversation so we can better understand what happened and make sure this doesn’t repeat.
Thank you again for the honest feedback and for giving us the opportunity to support your mobility at home. We’re here anytime if you need us.
Warm regards,The Arrow Lift Team
Reviewed Dec. 3, 2025
I did a lot of research on different stairlifts and I felt good about the Arrow Lift reviews. My parents were moving into my house and their bedroom was upstairs, so they really needed it.
I was here working when the unit was installed, and I hardly heard the installer out there. Installation was quiet and he cleaned up after himself. So he did a really good job and explained to me how to use it. Four days afterwards, the retractable arm had a little squeak in it when it would lower, so I called Arrow Lift and they came out right away and fixed it up.
The stairlift goes straight up and down and has the retractable rail at the bottom. It's easy to use. My parents struggle with some technical things, but they don't have any problems with it at all. Quality is really good. The experience with Arrow Lift is excellent up to this point.
Thank you, Mark, for taking the time to share such a detailed account of your experience. It’s great to hear that the lift has made things easier for your parents and that the model you chose has been a comfortable fit for them.
I’m also glad the installation went smoothly and that the technician’s care and explanations helped everything feel straightforward. Hearing that our team was able to address the squeak right away means a lot — quick follow-up on those small issues is something we always try to stay on top of.
It’s kind of you to recommend us, and we’re grateful you trusted us with something so important for your family’s daily routine. If anything else ever comes up, we’re just a call away.
Warmly,The Arrow Lift Team
Reviewed Dec. 3, 2025
Arrow Lift is local to us and they were able to be at our home in one day. We got an indoor straight stair lift which is of very good quality. The installation team was very good and they cleaned up after themselves.
Thank you, Deborah, for sharing this. It’s great to hear that the indoor lift is serving you well and that the quality stood out to you. We're also glad the installation went smoothly and that the team took good care of your home along the way. Hearing that everything was completed in a day and left tidy means a lot to us. If anything comes up as you continue using the lift, we’re always here to help.
Best,The Arrow Lift Team
Reviewed Nov. 23, 2025
The Arrow Lift is not very compact. It takes up the whole stairwell. That's kind of annoying. It also stopped on me a few times. You gotta smack the bottom, and then it'll finally start moving. I don't know what's going on. It happened twice already. But the stairlift makes my life easier. I couldn't get upstairs before that. It made all the difference.
I also appreciate you telling us about the challenges you’ve run into. The size of the unit and the times it has stopped on you are important things for us to understand, and I’m sorry it hasn’t been as smooth as it should be. Our service team will be reaching out so we can take a closer look at what’s going on during those rides.
If anything else comes up in the meantime, please feel free to reach out — we’re here to help however we can.
Warmly,The Arrow Lift Team
Reviewed Nov. 13, 2025
Read this Review BEFORE you Buy: This is my personal experience with this company. I purchased this elevator in April of 2025. It costs about $45,000, but they assured me it is a quality product with solid support. Around July of 2025, we could finally start the construction to make room for the elevator. They strongly recommended I used their contractor Ron **. The quote from him was an additional $55,000, which in of itself was ridiculous. We already had a spot for the elevator, all that it required was taking down two walls from an unused closet made of drywall.
Now, when one pays a premium one expects premium service. It took their sub-contractor three days from start to finish, one of which he never showed after his lunch break. Upon ‘completing’ the project, there were holes in the drywall, the guy used nails into our hardwood floors (instead of tape) for a tarp, broke our handcrafted handrails, and best of all, he jackhammered our floors before realizing that it was not needed to take out the drywall. It destroyed our tiles, and they did not even paint the new drywall. It took me weeks of arguing just to get them to finish the job half-way decently. It was a complete cluster. Do NOT use their contractors; any general contractor will do. There is nothing special for an elevator, it is simply a shaft pre-built. Now to the elevator.
After 10 months, our elevator came in to be installed. Upon finishing the installation, the next day it broken. I cannot make this stuff up. The cheap door latch would not lock into the door so the elevator will go up but will NOT come down. I then had to call their ‘repair’ center who sent a tech out. His answer was to try and bend the door back into position or hold the door with my foot. He was ‘not qualified’ to replace (what we now know to be a bent door from the company), all he could do was send it into his ‘engineering team to look at’ and document the issue. That literally means, do nothing, tough luck. This elevator is less than 14 days old!
Two days after he bent the door a little with his temporary fix, it is broken again! I have an 84-year-old mother and father, and they spent over $100,000 on this piece of junk elevator. Every night I must carry them upstairs and down…And what am I supposed to do? HOLD THE DOOR WITH MY FOOT? This company should be dissolved. Get an elevator from anyone else, period! Do not buy from this company, not now, not ever. Shame on you, Arrow Lift.
It’s clear that the construction process caused a lot of frustration, and we understand why the condition of the work left you feeling let down. While we do share contractor options when clients ask for recommendations, the work itself is handled independently by those contractors, and situations like the one you described aren’t typical. We’re sorry it added so much difficulty to the project.
Regarding the elevator, we understand how upsetting it must be to run into a door issue so soon after installation, especially when you’re counting on it for daily use. Our team found that the upper landing gate appears to have a fabrication problem, and a replacement door has already been ordered under the installation warranty. We’ll get that swapped out as soon as the new part arrives so things can function as they should.
We want to make sure you feel fully supported as we work through this. If you’d like to talk through anything in more detail or need updates at any point, please feel free to call us. We’ll do our best to help keep everything moving in the right direction.
Best regards,The Arrow Lift Team
Reviewed Nov. 6, 2025
The installation of my stairlift was smooth as silk. The stairlift works really well. It gets me up and down the steps. I like the way the seat swivels around so you can get into it easily. The quality seems top-notch. It also is very economical.
Thank you, James. It’s wonderful to hear that your stairlift has made getting up and down the stairs safer and easier, and that both our sales and installation teams made a strong impression. We’re also glad to know the swivel seat feature has been especially helpful for you. Your kind words and recommendation mean a great deal to us.
Warmly,The Arrow Lift Team
Reviewed Nov. 6, 2025
The Arrow Lift stairlift is fine and the people who installed it were very nice.
Thank you, Jean! We’re so glad to hear that your stairlift has been working well for your needs and that our team made the installation process a positive experience. Hearing that you’d recommend us truly means a lot.
Best,The Arrow Lift Team
Reviewed Oct. 30, 2025
My daughter found Arrow Lift. My brother also had the same brand of stair lift back in Missouri. When we talked to the salesman, we liked him. He was very, very nice. The young man who installed the stair lift was also very nice and polite. I’m enjoying having it, especially being able to carry stuff up and down the stairs, such as laundry.
Thank you, Annette! We’re so glad to hear that the installation went smoothly and that your stair lift is making everyday tasks like carrying laundry easier. It’s wonderful to know you’re enjoying the convenience it brings. We appreciate you sharing your experience with our team and your kind words about both the sales and installation process.
Warmly,The Arrow Lift Team
Reviewed Oct. 30, 2025
I got our stairlift from a guy whose mother had it in her house. She passed away, so he didn't need it. Arrow Lift installed it for us and it was excellent. I had them go pick it up out of the house that it was in and bring it to our house and reinstall it. My wife uses it and she likes it.
They did a really good job and they were nice people. It was reasonable. They came on schedule like they said they would. And then, there was one part that had a flaw in it. They reordered that and came back out to put it in, no charge. Everything works great. They did a nice job. No complaints.
Thank you, Dick, for sharing your experience with us. We’re glad to hear that everything went smoothly with your stair lift transfer and that your wife is enjoying using it. It’s great to know our team was able to take care of the installation and follow-up so everything works as it should. We really appreciate you taking the time to share this!
-The Arrow Lift Team
Reviewed Oct. 30, 2025
My 80-year-old wife fell and broke her leg in three places. Arrow Lift installed a stairlift in my house and they did it in one day like they said they would, and it works. So far, so good. There's nothing aesthetic about it, but it's purely functional to help an invalid and it accomplished that purpose.
But I was told that they were going to send me some kind of information about warranties, and to date, I haven't seen anything yet. As I remember, there's a warranty that comes because you bought it and another warranty that I'd have to buy.
Thank you, Richard, for taking the time to share your experience. We’re so sorry to hear about your wife’s fall, and we’re glad to know the stair lift is helping make things easier for her at home. It’s good to hear that the installation went smoothly and that the lift has been performing well for your needs.
We appreciate you mentioning the missing warranty documentation — that’s something we’ll look into right away. Our team will be reaching out to make sure you receive the warranty information for your records. Thank you again for choosing Arrow Lift and for your kind words about the product’s reliability!
Warmly,The Arrow Lift Team
Reviewed Oct. 23, 2025
We had looked for a couple of different ones, but we went with Arrow Lift because they had a local presence. We had a straight stairlift installed inside. It fits how we were told and how it worked out.
The guys that came to do the installation were very friendly and helpful. Arrow Lift has been very responsive every time we have called. Even before we put it in, they were willing to talk to our contractor as well as speak to us about where it needed to go. Everything’s been going good.
Please don't hesitate to reach out if there's anything we can do for you in the future!
Best,The Arrow Lift Team
Reviewed Oct. 23, 2025
We’re 78 years old, so we had a stair lift in our house installed. The sales visit and installation were very good. We like that we don't have to walk upstairs and downstairs anymore. We haven't any issues with it so far, and everything is fine. We would recommend them to others.
Please feel free to get in touch if you ever have any questions. We're here to help!
Warm regards,The Arrow Lift Team
Reviewed Oct. 23, 2025
We got an Arrow Lift stair lift put in since we needed it in the house for my wife. It was getting scary to go up and down the stairs, and having that allows us to stay in our house. It does everything it’s supposed to do. Everything’s fine with it.
Thank you so much for taking the time to share your recommendation! We're happy to know that the stair lift has made a positive impact for you and your wife.
If you need any assistance in the future, please don't hesitate to give us a call!
Best,
The Arrow Lift Team
Reviewed Oct. 23, 2025
Everything is good with my husband’s chair lift. First, three different companies came out, and Arrow Lift’s representative had the best story, so we went with them. The installation crew was very professional, made sure that they didn’t have their shoes on the carpet. and quietly worked away the whole day. The lift is working as it should, and we’re very happy with it.
Thank you, Tamara, for taking the time to share such kind and detailed feedback. We’re so glad to hear that our representative made a strong impression and that your husband’s new lift has made such a difference for him. It’s wonderful knowing the installation team treated your home with care and made sure everything was done right. Hearing that the experience has been so positive from start to finish truly means a lot to us.
Warmly,The Arrow Lift Team
Reviewed Oct. 23, 2025
My sister had an Arrow Lift, so I purchased with them too. The sales visit was good, and the reps were professional and friendly. The installation of the stair lift took just one day, and it went well. It’s good that the arms are strong because I have to use those to get up sometimes. The only issue I have is, occasionally, the little plastic thing will jerk loose, and I have to keep pushing it back in. Overall, it’s good quality.
Thank you, Gloria, for sharing such thoughtful feedback. We’re glad to hear your sister’s positive experience led you to us, and that our team made things clear and easy from the start. It’s great to know the stair lift is working well for you overall and that you find the arm supports helpful in your daily use. We also appreciate you mentioning the small plastic piece — that’s helpful feedback, and our team would be happy to take a look if it continues to come loose. We’re grateful you chose Arrow Lift and that the lift is bringing you the comfort and confidence you were hoping for.
Best,The Arrow Lift Team
Reviewed Oct. 1, 2025
I found Arrow Lift through a Google search and the good reviews online convinced me to call. The interaction with the salesperson was excellent and on the day of the installation I wasn’t there, I just checked in and it was good. The quality of the chairlift is excellent. It’s just that the installation took longer than expected but it’s not a big deal
Thank you, Beth, for taking the time to share your feedback. We’re glad to hear that your experience with our sales team and the installation went smoothly overall, and that the stair lift has been such a good fit for your needs. We appreciate you noting the timing of the install, and we will look for ways to improve in that area. Still, we're pleased it didn’t take away from the overall outcome for you. Hearing that you’d recommend us means a great deal.
Please feel free to reach out if you need any support going forward!
-The Arrow Lift Team
Reviewed Oct. 1, 2025
I needed help going up the stairs, so I had to get a stair lift. The representative from Arrow Lift who did the presentation was straightforward. The install took half a day, and the team did an amazing job and walked me through everything. It was a good experience.
Thank you, Ted, for sharing your experience. It’s wonderful to hear that the process felt smooth and straightforward from start to finish, and that the lift fits in well with your home! Knowing you feel confident using it after the team walked you through everything means a lot. We’re glad to hear it’s been a good solution for you!
Best,The Arrow Lift Team
Arrow Lift Company Information
- Company Name:
- Arrow Lift
- Website:
- arrowlift.com
