Arrow Lift Reviews
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About Arrow Lift
Arrow Lift helps minimize mobility challenges in residential and commercial settings. While stair lifts and small elevators are its primary products, the company also has residential wheelchair lifts for indoor or outdoor use, dumbwaiters, casket lifts and material lifts. It also offers various service plans. Arrow Lift has 12 showrooms across five states and provides free in-home consultations.
Visit arrowlift.com- Professional installation included
- Customized mobility solutions
- Free removal of unneeded lifts installed by the company
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- Only available in certain states
Arrow Lift Reviews
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Reviewed Jan. 22, 2026
The Arrow Lift salesperson was genuine and friendly. I really enjoyed his interactions because he seemed real, not a phony salesperson. The installation was smooth, and the technician was professional. Although my husband could only use it once before entering hospice, it's been beneficial for my daughter. I have recommended it to friends, too.
Thank you, Lisa, for taking the time to share your experience with us. We’re glad to hear the sales process felt comfortable and genuine, and that the installation went smoothly with a professional technician. We’re especially touched to know the lift has been helpful for your daughter, and we appreciate you recommending us to friends. Wishing you and your family comfort, and thank you again for trusting us during such an important time.
Warm regards,The Arrow Lift Team
Reviewed Jan. 6, 2026
We needed a stairlift to get up and down, and the Arrow Lift salesman was really good. He wasn't pushy at all. He explained the options that we would have, looked over our stairway, and made a recommendation, and we thought about it during the conversation. He was here for an hour, and by the end of that time, we were ready to sign on the dotted line. The cost was a little high, a bit more than we expected, but so far, everything has been really good, including the quality of the stairlift. We ended up getting the push button for the footrest so that we didn't have to bend over and put it up or down, and we're thankful that we got it.
The team that came to install the straight stairlift was really good. There was an experienced person that came along and someone that was being trained in on it. While it wasn't the trainee's first experience installing one, it took a lot longer than I thought it would. Besides that, they were very pleasant and explained everything as they went along. Because we wanted to keep the railing in place, our stairlift sits out into the stairway farther than we anticipated. But it's still fine as far as other people getting up and down the stairs.
Thank you for your sharing your thoughts, Janet. We’re glad our team was able to provide the guidance you needed to feel confident in your decision, and that the installation went smoothly. It’s great to hear the stair lift is working well in your home and that you’re enjoying features like the push-button footrest. We appreciate your feedback on cost and are happy that the quality and fit of the lift have made the investment worthwhile.
Warmly,The Arrow Lift Team
Reviewed Jan. 6, 2026
I decided to go with Arrow Lift when I needed a stair lift installed. The experience was smooth from start to finish. A very skilled young man handled the installation, and he did a fantastic job. He took care of everything, including cleaning up after the installation.
The stair lift itself has been functioning perfectly, and I am pleased with its quality. Although pricing can always be better, the service and product have been worth it. Overall, I'm very satisfied with my experience with Arrow Lift.
Thank you for sharing, Rick. We’re glad the installation went smoothly and that our technician was able to handle everything carefully and professionally. It’s great to hear the stair lift is working well and providing the quality you expected. We appreciate your feedback on pricing and are happy that, overall, your experience with Arrow Lift has been positive.
Best,The Arrow Lift Team
Reviewed Jan. 6, 2026
My mom needed a stairlift to get from one level in the house to the other, and when we talked to Arrow Lift, it was great. The sales rep, Todd, was very thorough. He worked with us when my mom changed her mind and then changed it back again. Todd was awesome and really helped out. He did a great job. Meanwhile, the installers were very professional and courteous, and they did a great job as well. Everything looked awesome. We were out of town and they would not leave until they showed somebody how to run it other than my mom, so they waited around extra just to show my daughter how to run it. They were amazing. All in all, our experience was seamless and we're very satisfied.
Thank you for sharing your experience, Nathan. We’re glad Todd was able to provide patient guidance during the sales process and help your mom feel confident in her choice. It’s also wonderful to hear that our installation team made the process smooth, took care to teach your daughter how to use the lift, and left everything fitting perfectly. Knowing the stairlift has added safety and convenience for your mom is exactly why we do what we do. We truly appreciate your kind words and recommendation.
-The Arrow Lift Team
Reviewed Jan. 6, 2026
I was looking up chairlifts on my phone. Arrow Lift popped up and so I thought I'd start from them. I ended up getting a visit from their rep and he was a very nice man. I bought a used one and he explained everything in detail. For the installation, a young man put all the equipment in and showed us how to work it. They said to block four hours for the installation, but it only took two and a half.
The lift is for my husband who is 91. He will not remember how to do it, so I'm the one that had to learn how to do it. We have a split entry, so the stairlift is just on one flight of stairs up. It works fine so far. It goes straight up and down, and the stairway has no curves on it because that would have been more money. The price was reasonable for a used product and there was a year of warranty on it. I didn't have any problems with Arrow Lift and everything went well.
Thank you for sharing your experience with us! We’re glad to hear that our representative took the time to clearly walk you through the options and that choosing a pre-owned model felt like the right fit for your needs and budget. It’s also great to know the installation went smoothly and that the technician made sure you felt comfortable operating the lift for your husband. Hearing that the lift fits well, works reliably, and has helped make things easier at home means a lot to our team. We truly appreciate your recommendation and the trust you placed in Arrow Lift.
Warmly,The Arrow Lift Team
Reviewed Dec. 3, 2025
My wife had health issues where she wasn’t able to climb the stairs so we purchased a stair lift. The sales representative from Arrow Lift was very prompt and got the process done quick. I called him five days later and then the installation team came in. They installed the straight stair lift going from our garage up to eight flights of stairs and left everything clean after. The stair lift fits good in our stairwell and works well every time. It seems well-built. The price is fair in relation to the quality. My wife has now improved, and she’s no longer using it, but it’s there in case of future need. It was a very good experience with Arrow Lift.
Thank you, Rick, for taking the time to share this. I’m glad to hear the process moved along quickly for you and that everything was handled smoothly while you were focused on being with your wife. Knowing the lift has been steady and dependable — and even a bit of fun for the grandkids — really means a lot.
It’s also great to hear the equipment feels sturdy and that the setup in your garage is working well for your needs. We appreciate you passing along the kind words about the team and the installation experience.
If anything comes up down the road, we’re always here to help.
-The Arrow Lift Team
Reviewed Dec. 3, 2025
When I was looking to buy a house, the nicest houses that I saw from the 19th century that had elevators all had Arrow Lift elevators. This is in Saint Paul. So, I bought six stair lifts. The techs are wonderful, especially the tech in Dulluth. Jake is extraordinary.
The stair lifts are life-changing because I like the houses that I have. I couldn’t have these houses if I didn’t have the stair lift. It's very high quality with optimal functionality and performance. Works perfectly. The stair lift does take space in the stairwell, but both houses that I have the stair lift in have two stairwells, so it’s fine. It’s not the fault of Arrow Lift. It's just the way a stair lift works.
The only negative experience was the salesperson. It is their weak point. He was trying to sell me a different brand of stair lift which I didn’t want and couldn’t use. I was too heavy for the item he was trying to sell me. He was really difficult and terrible. He finally did sell me what I wanted when I told him that if he didn’t sell me what I wanted, I would go elsewhere.
Thank you, Michael, for sharing such a thoughtful review and for trusting us with multiple lifts across your homes. It’s encouraging to hear how much the equipment has supported your day-to-day living and that the reliability of the Bruno units has made a real difference for you. I’m also glad to hear that your time with Jake in Duluth stood out — he’ll appreciate hearing that.
I’m sorry to learn that the sales process didn’t feel as smooth as it should have. Experiences like the one you described aren’t typical for us, and I can understand how frustrating that must have been when you were trying to find the right fit for your needs. If you’re open to it, we’d welcome a conversation so we can better understand what happened and make sure this doesn’t repeat.
Thank you again for the honest feedback and for giving us the opportunity to support your mobility at home. We’re here anytime if you need us.
Warm regards,The Arrow Lift Team
Reviewed Dec. 3, 2025
I did a lot of research on different stairlifts and I felt good about the Arrow Lift reviews. My parents were moving into my house and their bedroom was upstairs, so they really needed it.
I was here working when the unit was installed, and I hardly heard the installer out there. Installation was quiet and he cleaned up after himself. So he did a really good job and explained to me how to use it. Four days afterwards, the retractable arm had a little squeak in it when it would lower, so I called Arrow Lift and they came out right away and fixed it up.
The stairlift goes straight up and down and has the retractable rail at the bottom. It's easy to use. My parents struggle with some technical things, but they don't have any problems with it at all. Quality is really good. The experience with Arrow Lift is excellent up to this point.
Thank you, Mark, for taking the time to share such a detailed account of your experience. It’s great to hear that the lift has made things easier for your parents and that the model you chose has been a comfortable fit for them.
I’m also glad the installation went smoothly and that the technician’s care and explanations helped everything feel straightforward. Hearing that our team was able to address the squeak right away means a lot — quick follow-up on those small issues is something we always try to stay on top of.
It’s kind of you to recommend us, and we’re grateful you trusted us with something so important for your family’s daily routine. If anything else ever comes up, we’re just a call away.
Warmly,The Arrow Lift Team
Reviewed Dec. 3, 2025
Arrow Lift is local to us and they were able to be at our home in one day. We got an indoor straight stair lift which is of very good quality. The installation team was very good and they cleaned up after themselves.
Thank you, Deborah, for sharing this. It’s great to hear that the indoor lift is serving you well and that the quality stood out to you. We're also glad the installation went smoothly and that the team took good care of your home along the way. Hearing that everything was completed in a day and left tidy means a lot to us. If anything comes up as you continue using the lift, we’re always here to help.
Best,The Arrow Lift Team
Reviewed Nov. 23, 2025
The Arrow Lift is not very compact. It takes up the whole stairwell. That's kind of annoying. It also stopped on me a few times. You gotta smack the bottom, and then it'll finally start moving. I don't know what's going on. It happened twice already. But the stairlift makes my life easier. I couldn't get upstairs before that. It made all the difference.
I also appreciate you telling us about the challenges you’ve run into. The size of the unit and the times it has stopped on you are important things for us to understand, and I’m sorry it hasn’t been as smooth as it should be. Our service team will be reaching out so we can take a closer look at what’s going on during those rides.
If anything else comes up in the meantime, please feel free to reach out — we’re here to help however we can.
Warmly,The Arrow Lift Team
Reviewed Nov. 13, 2025
Read this Review BEFORE you Buy: This is my personal experience with this company. I purchased this elevator in April of 2025. It costs about $45,000, but they assured me it is a quality product with solid support. Around July of 2025, we could finally start the construction to make room for the elevator. They strongly recommended I used their contractor Ron **. The quote from him was an additional $55,000, which in of itself was ridiculous. We already had a spot for the elevator, all that it required was taking down two walls from an unused closet made of drywall.
Now, when one pays a premium one expects premium service. It took their sub-contractor three days from start to finish, one of which he never showed after his lunch break. Upon ‘completing’ the project, there were holes in the drywall, the guy used nails into our hardwood floors (instead of tape) for a tarp, broke our handcrafted handrails, and best of all, he jackhammered our floors before realizing that it was not needed to take out the drywall. It destroyed our tiles, and they did not even paint the new drywall. It took me weeks of arguing just to get them to finish the job half-way decently. It was a complete cluster. Do NOT use their contractors; any general contractor will do. There is nothing special for an elevator, it is simply a shaft pre-built. Now to the elevator.
After 10 months, our elevator came in to be installed. Upon finishing the installation, the next day it broken. I cannot make this stuff up. The cheap door latch would not lock into the door so the elevator will go up but will NOT come down. I then had to call their ‘repair’ center who sent a tech out. His answer was to try and bend the door back into position or hold the door with my foot. He was ‘not qualified’ to replace (what we now know to be a bent door from the company), all he could do was send it into his ‘engineering team to look at’ and document the issue. That literally means, do nothing, tough luck. This elevator is less than 14 days old!
Two days after he bent the door a little with his temporary fix, it is broken again! I have an 84-year-old mother and father, and they spent over $100,000 on this piece of junk elevator. Every night I must carry them upstairs and down…And what am I supposed to do? HOLD THE DOOR WITH MY FOOT? This company should be dissolved. Get an elevator from anyone else, period! Do not buy from this company, not now, not ever. Shame on you, Arrow Lift.
It’s clear that the construction process caused a lot of frustration, and we understand why the condition of the work left you feeling let down. While we do share contractor options when clients ask for recommendations, the work itself is handled independently by those contractors, and situations like the one you described aren’t typical. We’re sorry it added so much difficulty to the project.
Regarding the elevator, we understand how upsetting it must be to run into a door issue so soon after installation, especially when you’re counting on it for daily use. Our team found that the upper landing gate appears to have a fabrication problem, and a replacement door has already been ordered under the installation warranty. We’ll get that swapped out as soon as the new part arrives so things can function as they should.
We want to make sure you feel fully supported as we work through this. If you’d like to talk through anything in more detail or need updates at any point, please feel free to call us. We’ll do our best to help keep everything moving in the right direction.
Best regards,The Arrow Lift Team
Reviewed Nov. 6, 2025
The installation of my stairlift was smooth as silk. The stairlift works really well. It gets me up and down the steps. I like the way the seat swivels around so you can get into it easily. The quality seems top-notch. It also is very economical.
Thank you, James. It’s wonderful to hear that your stairlift has made getting up and down the stairs safer and easier, and that both our sales and installation teams made a strong impression. We’re also glad to know the swivel seat feature has been especially helpful for you. Your kind words and recommendation mean a great deal to us.
Warmly,The Arrow Lift Team
Reviewed Nov. 6, 2025
The Arrow Lift stairlift is fine and the people who installed it were very nice.
Thank you, Jean! We’re so glad to hear that your stairlift has been working well for your needs and that our team made the installation process a positive experience. Hearing that you’d recommend us truly means a lot.
Best,The Arrow Lift Team
Reviewed Oct. 30, 2025
My daughter found Arrow Lift. My brother also had the same brand of stair lift back in Missouri. When we talked to the salesman, we liked him. He was very, very nice. The young man who installed the stair lift was also very nice and polite. I’m enjoying having it, especially being able to carry stuff up and down the stairs, such as laundry.
Thank you, Annette! We’re so glad to hear that the installation went smoothly and that your stair lift is making everyday tasks like carrying laundry easier. It’s wonderful to know you’re enjoying the convenience it brings. We appreciate you sharing your experience with our team and your kind words about both the sales and installation process.
Warmly,The Arrow Lift Team
Reviewed Oct. 30, 2025
I got our stairlift from a guy whose mother had it in her house. She passed away, so he didn't need it. Arrow Lift installed it for us and it was excellent. I had them go pick it up out of the house that it was in and bring it to our house and reinstall it. My wife uses it and she likes it.
They did a really good job and they were nice people. It was reasonable. They came on schedule like they said they would. And then, there was one part that had a flaw in it. They reordered that and came back out to put it in, no charge. Everything works great. They did a nice job. No complaints.
Thank you, Dick, for sharing your experience with us. We’re glad to hear that everything went smoothly with your stair lift transfer and that your wife is enjoying using it. It’s great to know our team was able to take care of the installation and follow-up so everything works as it should. We really appreciate you taking the time to share this!
-The Arrow Lift Team
Reviewed Oct. 30, 2025
My 80-year-old wife fell and broke her leg in three places. Arrow Lift installed a stairlift in my house and they did it in one day like they said they would, and it works. So far, so good. There's nothing aesthetic about it, but it's purely functional to help an invalid and it accomplished that purpose.
But I was told that they were going to send me some kind of information about warranties, and to date, I haven't seen anything yet. As I remember, there's a warranty that comes because you bought it and another warranty that I'd have to buy.
Thank you, Richard, for taking the time to share your experience. We’re so sorry to hear about your wife’s fall, and we’re glad to know the stair lift is helping make things easier for her at home. It’s good to hear that the installation went smoothly and that the lift has been performing well for your needs.
We appreciate you mentioning the missing warranty documentation — that’s something we’ll look into right away. Our team will be reaching out to make sure you receive the warranty information for your records. Thank you again for choosing Arrow Lift and for your kind words about the product’s reliability!
Warmly,The Arrow Lift Team
Reviewed Oct. 23, 2025
We had looked for a couple of different ones, but we went with Arrow Lift because they had a local presence. We had a straight stairlift installed inside. It fits how we were told and how it worked out.
The guys that came to do the installation were very friendly and helpful. Arrow Lift has been very responsive every time we have called. Even before we put it in, they were willing to talk to our contractor as well as speak to us about where it needed to go. Everything’s been going good.
Please don't hesitate to reach out if there's anything we can do for you in the future!
Best,The Arrow Lift Team
Reviewed Oct. 23, 2025
We’re 78 years old, so we had a stair lift in our house installed. The sales visit and installation were very good. We like that we don't have to walk upstairs and downstairs anymore. We haven't any issues with it so far, and everything is fine. We would recommend them to others.
Please feel free to get in touch if you ever have any questions. We're here to help!
Warm regards,The Arrow Lift Team
Reviewed Oct. 23, 2025
We got an Arrow Lift stair lift put in since we needed it in the house for my wife. It was getting scary to go up and down the stairs, and having that allows us to stay in our house. It does everything it’s supposed to do. Everything’s fine with it.
Thank you so much for taking the time to share your recommendation! We're happy to know that the stair lift has made a positive impact for you and your wife.
If you need any assistance in the future, please don't hesitate to give us a call!
Best,
The Arrow Lift Team
Reviewed Oct. 23, 2025
Everything is good with my husband’s chair lift. First, three different companies came out, and Arrow Lift’s representative had the best story, so we went with them. The installation crew was very professional, made sure that they didn’t have their shoes on the carpet. and quietly worked away the whole day. The lift is working as it should, and we’re very happy with it.
Thank you, Tamara, for taking the time to share such kind and detailed feedback. We’re so glad to hear that our representative made a strong impression and that your husband’s new lift has made such a difference for him. It’s wonderful knowing the installation team treated your home with care and made sure everything was done right. Hearing that the experience has been so positive from start to finish truly means a lot to us.
Warmly,The Arrow Lift Team
Reviewed Oct. 23, 2025
My sister had an Arrow Lift, so I purchased with them too. The sales visit was good, and the reps were professional and friendly. The installation of the stair lift took just one day, and it went well. It’s good that the arms are strong because I have to use those to get up sometimes. The only issue I have is, occasionally, the little plastic thing will jerk loose, and I have to keep pushing it back in. Overall, it’s good quality.
Thank you, Gloria, for sharing such thoughtful feedback. We’re glad to hear your sister’s positive experience led you to us, and that our team made things clear and easy from the start. It’s great to know the stair lift is working well for you overall and that you find the arm supports helpful in your daily use. We also appreciate you mentioning the small plastic piece — that’s helpful feedback, and our team would be happy to take a look if it continues to come loose. We’re grateful you chose Arrow Lift and that the lift is bringing you the comfort and confidence you were hoping for.
Best,The Arrow Lift Team
Reviewed Oct. 1, 2025
I found Arrow Lift through a Google search and the good reviews online convinced me to call. The interaction with the salesperson was excellent and on the day of the installation I wasn’t there, I just checked in and it was good. The quality of the chairlift is excellent. It’s just that the installation took longer than expected but it’s not a big deal
Thank you, Beth, for taking the time to share your feedback. We’re glad to hear that your experience with our sales team and the installation went smoothly overall, and that the stair lift has been such a good fit for your needs. We appreciate you noting the timing of the install, and we will look for ways to improve in that area. Still, we're pleased it didn’t take away from the overall outcome for you. Hearing that you’d recommend us means a great deal.
Please feel free to reach out if you need any support going forward!
-The Arrow Lift Team
Reviewed Oct. 1, 2025
I needed help going up the stairs, so I had to get a stair lift. The representative from Arrow Lift who did the presentation was straightforward. The install took half a day, and the team did an amazing job and walked me through everything. It was a good experience.
Thank you, Ted, for sharing your experience. It’s wonderful to hear that the process felt smooth and straightforward from start to finish, and that the lift fits in well with your home! Knowing you feel confident using it after the team walked you through everything means a lot. We’re glad to hear it’s been a good solution for you!
Best,The Arrow Lift Team
Reviewed Oct. 1, 2025
I checked out everyone in the area that was in the business and went around and visited offices for a couple of them. I originally decided on another company, but they couldn’t deliver. I liked the sales representative with Arrow Lift. It seemed like they knew what they were doing. So, I called them and went with them because of their service.
Our installer was fantastic. He did stairlift installation for a number of years and then transferred over to the elevator installation side. And then, when they were shorthanded on the stairlifts, he went over there temporarily. So, he had years of experience. And the stairlift is of good quality. I had no problems.
Thank you, Fred, for sharing your thoughtful feedback! We’re glad to hear our sales representative and installer both made such a positive impression—our team takes pride in bringing knowledge and care to every step. It’s also wonderful to know the stairlift quality has met your expectations. We truly appreciate your encouragement and will continue working hard to uphold the standard you described!
Warmly,The Arrow Lift Team
Reviewed Sept. 16, 2025
Arrow Lift was recommended by somebody. The stairlift I got was for a loved one, and it is nice to have it there when the time comes. Overall, they handled it beautifully.
Thank you, Douglas. It means a lot that you chose us based on a recommendation, and we’re glad to hear everything went smoothly with your installation. Even if the lift isn’t in daily use just yet, it’s wonderful to know it’s already providing peace of mind for your loved one and will be there when you need it too.
Warmly,The Arrow Lift Team
Reviewed Sept. 16, 2025
I looked online for chairlifts, and I liked Arrow Lift’s representative who came here. I had a good presentation and he explained everything. I got a chairlift that curves, but during the installation it did not fit. They had to take it all off, and they had to come back three weeks later and remeasure. I did not hear anything for several weeks, and then they finally called and said that they got it after three months from the time I had my initial representative here until installation. I’ve seen a lot of good reviews online, but I was one of the rare ones. They are a little expensive too. Still, the chairlift works great.
Thank you for taking the time to share your feedback. We’re sorry to hear about the delays and communication issues you experienced, especially with the manufacturer’s error on your order. These types of issues are unusual and are definitely not the kind of process we want for our clients.
Please know that we take your feedback seriously, and we’re looking for ways to improve our processes accordingly.
We hope you’ll give us the chance to impress you with our service in the future.
Best regards,
The Arrow Lift Team
Reviewed Aug. 23, 2025
We’ve had a good experience with Arrow Lift. It was a recommendation from Home Care Physical Therapy for my wife. She’s had a stroke, a heart valve replaced, and hernia repair surgery. She’s been through a lot since February. We’re scheduling knee replacement for her. It’s made it simple and accessible to go to doctor appointments, even without getting one of our sons to help. It’s a bit obtrusive in the stair space, but it’s manageable.
The sales visit was excellent. We had the representative on Friday, and the stair lift was installed on Monday. I’d highly recommend Arrow Lift.
Richard, thank you so much for taking the time to share this thoughtful review. We're truly grateful to hear that our team was able to provide such prompt service—and that the lift is already making such a meaningful difference for you and your wife.
It's stories like yours that remind us why we do what we do!
If there's ever anything more we can help with down the road, please don’t hesitate to reach out.
— The Arrow Lift Team
Reviewed July 27, 2025
We sought out three other companies to purchase a stairlift for my wife. Arrow Lift was the first one to respond, and the representative they had was excellent when he came and talked to us. He was very full of information, and he explained to us the status of the product. It seemed to be a very substantial product with a good history and had warranties that were appealing if it wasn't working right. The service available for it seemed to be quite desirable. I believe parts and service are free the first year if you need any help.
We got a straight stair lift, and it fits our wide stairway adequately. If someone doesn't want to use the stair lift, they can get by easily. If you were carrying something up and down stairs, you could accommodate around the stair lift without being impeded very much. It also has call buttons at the top and bottom. There’s only one thing that’s questionable. When going up the stairlift, you have to hold the handle fairly firmly to maintain movement. Otherwise, it stops, which I guess is a safety feature. Sometimes, maybe once every 5 or 10 times, it stops spontaneously around the middle. If you use the control and push it again, it moves right up again. I don't know if that's a malfunction or if that's the way it's going to be.
This stair lift has been wonderful for us. My wife and I are both 78, and I was always in fairly good condition but lost my agility and my endurance considerably in the last year or so. If I go up and down the stairs three or four times, it is too much. I will do it, but it'll be arduous and very tough, so this stair lift is very necessary and timely for us. The customer service has been very good. We had one issue with the remote not functioning properly, and I wasn’t sure if it was a battery problem. We called, and a technician came out within a day or two. He did a great job and even adjusted the seat height to make it easier to stand up. We were really happy with them.
Thank you for such a detailed and thoughtful review. We're so glad our team was able to make a strong first impression and help guide you through the decision-making process with clarity and care. It's great to hear the stair lift is providing meaningful day-to-day relief for both you and your wife—especially with how often you're using it.
We appreciate you mentioning the momentary pause you've experienced when ascending. While we're glad it's not affecting overall use, we’d be happy to take a closer look if it continues. Your feedback helps us stay attentive to anything that might need adjustment down the road.
We're truly grateful you chose Arrow Lift and are pleased to know the lift is proving to be a helpful addition to your home.
Best,The Arrow Lift Team
Reviewed July 27, 2025
My wife and I were in an accident. I've had back surgery and my wife had a knee surgery. We just bought a brand-new house. We were looking for a single-story, but in the area that we're at right now, there were no single-stories at all. They were also more expensive than what we bought our house for, which is a two-story and a brand-new build, too. We got here and have seen what was available. We bought the house and I immediately told my wife that I need to look into and invest in a chair for us. I checked a couple of different locations. Arrow Lift is really close there in Ontario. I got two bids, but when Arrow Lift came in, they gave me a really good price and a really good timeframe as to when they can do it. So, I went with them.
I wish I would have known a little bit more about their customer service. With my wife and myself being kind of injured, we had a bed delivered, and the staircase is not a really wide staircase. It's a normal 42-inch staircase, and the chair fits perfectly. You can still get up and down with the chair installed because it flips up. So, the staircase is accessible. I called Arrow Lift to see what the cost would be to remove it because I had a bed brought into the upstairs and it's like a hospital bed. So, it's really heavy. I knew there was gonna be a cost to remove the chair while they brought the bed up, so it wouldn't be in their way and also to make sure that in case something happened, they didn't damage the chair.
So, with that information, I let Arrow Lift know. The price to have the chair removed for that purpose was gonna cost me almost $1,000 and then it will be another 1,000 to put it back on. With that cost, I told them I can't afford it. I worked with the Sleep Number people instead, and they came in, they got the bed up there with no problem. I just had to take the chair up so they can get it in place. Then I brought the chair down to get it out of their way, and then they moved the thing up to its location.
The chair's performance is awesome. My wife and I have used it quite a bit so far. I try to use the stairs as much as possible, so does she. There are times when it's time to go to bed that she'll get on it and then she'll send it back down for me because we have remote controls. The chair will arrive and then I'll get on it. I make sure everything's closed up and then I make my way back up. The lift itself is perfect. It's doing exactly what we wanted it to do. We're still young, but with our condition due to the accident, the lift is helping us. As a matter of fact, when we bought the house, it was the first thing that was installed in the house.
Thank you for sharing such a thoughtful and detailed review. We’re glad to hear the stair lift has made a meaningful difference for you and your wife—especially after such a challenging period with your health. It’s great to know the lift’s features, like the remote control, have been helpful in making your new home more accessible.
That said, we’re sorry to hear that the cost for temporary removal caught you off guard. We understand how frustrating that must have felt, and we appreciate you bringing it to our attention. We’ll be sure to review how we communicate those kinds of service fees so clients aren’t surprised in the future.
We’re grateful you chose Arrow Lift, and we’re glad the equipment is working well for you day to day. Please don’t hesitate to reach out if there’s ever anything else we can do.
Warm regards,The Arrow Lift Team
Reviewed July 26, 2025
We're very happy with Arrow Lift. We needed a stairlift and their price was right. They gave us a good price for a rebuilt one, and it's worked very well for us since we've had it. The installer worked his butt off. Because not only was there wood, but there was tile on the stairs and he had to chip through that tile in order to get the railing settled. He worked hard and he was here all day. The stairlift has made it easier to go up and down the stairs. I weigh 237 and it's handled me just fine. I also take things down like laundry and it’s been good.
Thank you for your thoughtful review. We’re so glad to hear that the rebuilt stairlift has been such a good fit for your needs—and that it’s made daily life easier for you. It’s especially nice to hear your installer took the time to get everything just right, even with the added challenge of wood and tile. We really appreciate you sharing your experience, and we’re grateful you chose Arrow Lift.
All the best,The Arrow Lift Team
Reviewed July 25, 2025
My husband had brain cancer, and he couldn't get around because his left side was not working the best. I was looking on the internet for stairlifts. Arrow Lift was from Minnesota, and the owner who started it was a veteran. So, I went with it. The sales visit was very good. The rep was informative. He answered all our questions and explained.
We got two stairlifts. There was a continuous one, but that's a little more expensive than what we wanted. Even with the stairlift on our stairwell, there's room to get by. It's attached to the stairs, so they didn't have to put any screws and stuff in the wall. The stairs are carpeted, so you can't really tell it's there. It's very minimally invasive and is of good quality. My husband was a little over 200 pounds, and it didn't have any problems. I've ridden it up and down, too, and it's easy to use. It was very helpful. Otherwise, he wouldn't have had access to all areas of the house. So, it was a good decision to go with them.
Thank you for taking the time to share your experience. We’re so sorry to hear about your husband’s health challenges, and we’re honored to have played a small part in making your home more accessible during such a difficult time. It’s wonderful to hear that the lift has helped both of you move more freely throughout your home—and that the installation was clean and blended well with your stairs. We’re grateful you chose Arrow Lift, and we truly appreciate your kind words.
Sincerely,The Arrow Lift Team
Reviewed July 23, 2025
I was looking around and used Google, and Arrow Lift was one of the companies I saw. I called several. But I wanted a local Minnesota outfit and somebody who could come out and install it. I was reading the reviews and Arrow Lift came out way ahead of a lot of the other ones, and I chose them. The installer was very good and I couldn’t have asked for any better. We’ve been using the stairlift and when we get groceries, it helps us. We put the bags on it and then push the button. It comes and goes up for me.
Thank you for sharing such thoughtful feedback. We're glad to hear that being a local company played a role in your decision—it means a lot to us. It’s also great to know the installation went smoothly and that the stairlift has been such a helpful tool for day-to-day tasks like carrying in groceries. That kind of convenience is exactly what we hope to provide. We truly appreciate your recommendation and are so glad the lift is fitting into your life so well.
Warmly,The Arrow Lift Team
Reviewed July 13, 2025
The main thing that I liked about Arrow Lift is they were more readily available than other companies. And after looking into them, I kind of liked the products they had. Out of the ones we looked at, I didn't know they went back. They’re also one of the higher rated ones in this area. The stairlift has been very good. It’s for a family member. I would recommend Arrow Lift to a friend.
Thank you, Mac, for sharing your experience and for choosing Arrow Lift. We're glad to hear that our strong local reputation and availability helped you feel confident in your decision. It’s great to know the installation went smoothly and that the quality of your lift has stood out—it means a lot to us that it’s meeting your needs.
We also appreciate your honest feedback on pricing. We do our best to offer fair rates for the level of quality and service we aim to provide, and feedback like yours helps us continue to improve. Thanks again for the recommendation—it truly means a lot.
Best,The Arrow Lift Team
Reviewed July 13, 2025
My experience with ArrowLift is fantastic. They were the only company that answered and they were timely with everything. I've dealt with a lot of businesses throughout my life, and they came when they said they would. They did everything they said they would, and it works. The sales person came and offered us different models. He made it very clear. “If you get this, then this is what's gonna happen.” I went for the higher version. I asked him what alternatives were, so he didn't drive me to the higher version. I chose the more expensive version, and he was informative of what you got for what you paid for, and what you'd get if you get this, so I ordered the best one and it has been a dream. My wife who is somewhat functionally impaired can use it, and it works great. It's a lifesaver.
They installed the thing within one week. They showed up and put it in, and it was fantastic. The guy who did it was very nice. He was careful not to damage any floors. He did everything he could. It was straightforward. He worked constantly, and didn't need any help. He cleaned up and nothing was left behind. He spent an hour demonstrating everything. ArrowLift called to make sure everything went well. It was a professional job.
Thank you for taking the time to share such a detailed and thoughtful review. We’re truly grateful you chose Arrow Lift after doing your research, and we’re glad to know your experience—from that first sales visit through installation and follow-up—met your expectations.
It’s especially meaningful to hear how much of a difference the stair lift has made for your wife and your family. Helping people regain freedom and comfort at home is exactly why we do what we do. We’re also happy to hear that you felt fully informed and never pressured throughout the process—that’s always our goal.
Thanks again for your trust and recommendation. We’re here if you ever need anything down the road!
Warmly,The Arrow Lift Team
Reviewed July 13, 2025
The sales visit with Arrow Lift was okay. It's already too hard to come up the stairs, and the stairlift fits okay in our home. Everything functions okay, too. The only thing that I was disappointed in is the part where you put your feet in doesn't turn with the chair when you get up to the top of the steps.
Thank you, Patrick, for sharing your experience with us. We’re glad to hear the stairlift has made things easier for you overall and that the installation went smoothly. That kind of convenience is exactly what we hope to provide for our clients.
We did take note of your comment about the footrest at the top of the steps, and we’d love to learn a bit more about what’s going on there. If you’re open to it, we’d be happy to have a technician follow up and take a closer look.
Thanks again for choosing Arrow Lift, and for taking the time to share your thoughts.
Reviewed July 11, 2025
Arrow Lift's salesperson was very easy to talk to and to deal with. The techs installed the lift in two hours. I was satisfied with that. The product is very good. It's quite, and the price was reasonable. It was a great experience.
Thank you so much for sharing your experience. We’re really glad to hear our team made you feel comfortable and supported throughout the process—from your first conversation with our salesperson to the quick and smooth installation. It’s great to know the stair lift has been working well for you and fits right into your home life with minimal noise.
Hearing that you'd confidently recommend us and that everything felt like a positive experience means a lot. We're grateful you chose Arrow Lift and hope the lift continues to make your days a little easier. If anything ever comes up, we're just a phone call away.
Warm regards,The Arrow Lift Team
Reviewed July 11, 2025
We were looking for a stairlift and I was familiar with some of the DME process and putting in stairlifts, so I was a little concerned about it taking a long time. I found Arrow Lift. Their rep came out two days later, and the next day, our stairlift was installed, so it was fantastic. The guy was there an hour and a half to get it in. The presentation wasn't sales as much as understanding what our need was, and one being realistic about it. It was a very positive experience. The stairlift goes straight down the stairs and attached to the steps. It is very quiet. You don't really hear anything. I am very pleased with Arrow Lift. I know it's not an easy process, and they made it slick.
Thank you so much for this kind and detailed review. We're really glad to hear the entire process—from that first visit to installation—felt smooth and efficient for you. It's great to know the presentation felt helpful and realistic, and that the stair lift is working well in your home, especially with how quiet and low-profile it is.
We’re grateful you chose Arrow Lift, and it means a lot to know our team and product left a strong impression. If you ever need anything down the road, don’t hesitate to reach out—we’re always happy to help.
All the best,The Arrow Lift Team
Reviewed June 21, 2025
I had just bought this house because it had a basement. I’m in Ohio and I’m afraid of tornadoes. I realized once I got here that I can’t go to the basement. Every else is gonna, but I’m gonna be upstairs. I have never been able to go to the basement because I’m immobile and I can’t do stairs well. When he first installed it, he wanted me to try it out and I did. When I got downstairs, I was so excited to look around my basement and he just stood there and smiled. I even asked him a couple questions about things in my basement. I spent $5,000 but it was the best multi-thousand-dollar purchase I ever made.
I love the new stairlift and I like it better than the older one. The other one I have was put in in 2022 so it’s not that old. But this one from Arrow Lift is quiet and so much smarter than my other one. It’s performing very well and it’s a wonderful addition to my life. It gave me access to a level of my house that I couldn’t get to before and needed to. I can do laundry now.
Thank you, Barbara!
Your kind words truly mean a lot. We're so glad you found us and that our team was able to guide you through the process with care. Hearing how the lift has restored access to your home—and especially to a safe space like the basement—really speaks to why we do what we do. We’re honored to have played a part in helping you feel more secure and independent at home.
If there’s ever anything you need down the road, we’re here for you.
Warmly,The Arrow Lift Team
Reviewed June 21, 2025
My wife had a little trouble getting up and down the stairs. I looked at another elevator system and it was too expensive. Then, I was told to call Arrow Life and so I did. The lift I got is a straight up and down, and its seat curves around when it reaches the top. It has been working fine and everything seems to be in good condition. We hardly hear it, and my wife is more likely to go out or to leave the house now.
Thank you, Thomas!
We’re so glad to hear the lift has made such a difference for your wife and helped make your home more accessible and comfortable for both of you. It’s great to know the quiet operation and custom fit are working out well, and we appreciate your kind words about the installation and service experience.
If any questions come up as you continue to use the lift, we’re always just a phone call away.
Best,The Arrow Lift Team
Reviewed June 11, 2025
I love the stair lifts. We have two straight ones, one going upstairs to the bedroom and one going downstairs to the basement. The Arrow Lift rep explained to me what they were gonna do and how they were gonna install the chairs. When they were done, they gave the presentation on how to use the chair. We like Arrow Lift a lot.
Thank you, Tammy!
Your story absolutely made our day. We’re so glad to hear the stair lifts have made things easier for your husband—and that your dog is enjoying it too! It means a lot to know that our team made a good impression during both installations and that everything has been running smoothly since. Hearing that you’ve already referred someone is the highest compliment we could receive.
We’re grateful you chose Arrow Lift and happy to know the lifts are making such a positive difference in your home.
Warmly,The Arrow Lift Team
Arrow Lift Company Information
- Company Name:
- Arrow Lift
- Website:
- arrowlift.com
