Vivint Reviews

Excellent customer service on the phone getting started and activating in my home wonderful professional experience. I am very pleased with everything during the time my technician display throughout, his stay was enjoyable and not stressful as he navigated throughout my home was seamless.

Top-notch! Wonderful neat job with quick and seamless install. Max and Stuart were knowledgeable and friendly. They were a pleasure to work with, I could not have expected such an easy process and speedy service. I am so pleased and happy with my decision to purchase. Will recommend to family and friends.

Very professional and timely. Answers to all questions asked, video demonstration and very friendly sales and installation team. All features thoroughly explained in great detail with attention to effectiveness and safety of the products. Background of the company and its successes fully explained.

We were extremely pleased with our entire experience with Vivint from start to finish. They explained everything with a great deal of patience, which made us quite comfortable with our decision to use their services. It helped that they were recommended to us by another customer but at no time was it assumed they would get our business. They earned it. And the system itself is very easy to use. We highly recommend Vivint if you’re looking for a great security solution.

I have been with Vivint for over 3 years now and they have far exceeded my expectations which were fairly low coming off of 2 other services. The thing I liked best is not having a huge upfront investment. The features I wanted would have cost me $2,300 upfront with another National Brand Security service and Vivint allowed me to spread that out over my 3 year contract which included warranty on all the parts including batteries for the sensors. After 3 years they offered me a new night vision outdoor camera and reduced my monthly rate considerably which I did not expect. The equipment they installed has worked perfectly for all 3 years and the few times I have had questions they have answered the phone without holding and I was able to speak to a real American that I could understand and could understand me. I strongly recommend Vivint for their quality and their true Customer Service.

Since day 1 I’ve had nothing but problems. The main panel they gave me is junk and can’t handle the bandwidth of 4 cameras like they told me it could. They did a firmware update that forced me to get a tech out to look at the panel and said they were going to charge me for the service call. After I had to lay into them and get a manager they said they would have the service call fee. If I could go back in time I never would have got Vivint.

We had a tech install a new door lock, he did an excellent job. Your customer service people were very friendly, respectful and very knowledgeable. It’s a joy speaking with them. The technician that installed the door lock really knows his business. He explained everything to us concerning the panel.

I will be terminating my service with Vivint as soon as possible.

Only thing I would change is the price for the upgrading and equipment. I am a single parent and can’t afford to upgrade for security of my family. I work nights a weekends so it can be a scary thought when I am unsure what is going on in my home.

Ryan our install tech was awesome. I would definitely recommend him and Vivint to anyone. He was quick with the install and gave us all the info we needed. He answered our questions with great detail and made sure we were happy.

To whom it may concern, The account is in my daughter's name, Brittany **, I am the dad. I called about a week and half ago about the alarm constantly going off. Some was supposed to come out thereafter, but never showed up...I did not receive a call saying that the person was not going to be here. The problem still exists. I am paying $70 plus dollars a month for what? Other companies are calling me to switch back to them, but I choose to say with Vivint because I once like the service, but now it is getting expensive and nothing is getting fixed...

I was very disappointed with my experience chatting with a representative. The representative was not very knowledgeable as to why I was without service for 2 weeks. I asked for a credit to be applied to my account for the services not working, and the rep said they would only credit $15. Two weeks of service is $40, so I’m paying $25 for services that weren’t working at no fault of my own. This is not the first time it’s happened and it’s been happening more frequently.

When we first started out Vivint they were great; easy to contact and work with. Over the years they have become very expensive and next to impossible to contact. I wanted to upgrade our system to add features like cameras and a doorbell. This turned out to be something very difficult for them to comprehend, as I spent well over an hour on the phone with them and they could not understand what I was asking for. In the end it was going to cost me a lot as I would have to upgrade every piece of equipment in my home to accommodate part of what I was looking for. Yes, they still didn’t even get the setup correct in the end.

We had a contract with Vivint for five (5) years. The end date of the contract was July 15, 2019. We called Consumer Services with Vivint to tell them we did not want to renew the contract or enter into a new contract and that they should stop drafting our bank account for the monthly fee, after the July-August, 2019 payment had been drafted, since the contract ended and by contract being on a month to month basis, we were giving the required 30-day notice.

The cameras on my system have not been operating properly for more than a few months. Aside from being told to unplug and reboot the panel and all this mess, nothing has worked. And calling customer service for help takes a ridiculous amount of time that I don’t have not to mention them making me run around unplugging and replugging things in. Very disappointed in the quality of products and the minimal customer support! Send a tech to deal with this crap. I pay for a service. I shouldn’t have to be constantly providing my own technical service.

Vivint start and stop my service whenever they want to. They don't abide by the contract and I feel that I don't have to either. The technicians don't finish the jobs and won't come back out to finish. I have to cancel my contract three month in advance and wait until the contract end, but I don't have any service. That not fair.

I like the service but I don't feel like there is good follow up or customer service. My doorbell cam was down for like two weeks and I was trying everything. A few times things like that have happened and I wouldn't expect it. The sign on experience was great though, the installation was great.

Though Vivint is a very effective system they don't consider wear of their equipment thus denying any chance to update the equipment for the life of the contract. With time the camera becomes outdated, the system reminds to change the batteries in your glass breaking sensor yet fails to tell you how (if you have one), there's also no way of locating the sense.

I believe you are either going to pay for having a great system like Vivint, or are going to pay later for not have the right one! Vivint gives our family peace of mind and convenience without having to worry about doing it all myself. I would recommend Vivint to anyone simply due to their great customer service and attention to detail. They are truly the “Apple” of smart home.

Not sure why I am getting this but since it's here I will bring up a few things. One my certificate for service is still not registered with the local police department or fire so if an alarm goes off they will not come to my house. Second my back up battery is failing, they said on the phone covered but I have to pay a copay and they will ship me a new one. Really where is the person to know where this is and how to replace it.. it's not me! Third my first year on your services sucked. Was always going down or stuff would stop. They put so many holes everywhere. I still have low hang wires dangling from my out side panel room just handing there.

Had issues with equipment since beginning. Resolution isn’t as great as other products on the market. When having issues with the panel they expect you to troubleshoot electrical wires with no electrical experience before they would send someone out to help fix the equipment. Air conditioning is two levels and the bottom level never seems to work right even after attempts to delete and add the device. DO NOT recommend, I’m just waiting until October because even though they are breaching the contract by not providing adequate service they refuse to release you from your contract, it’s insane.

When installer came to install equipment, I wanted to add other equipment but due to the limit amount, I was not able to add additional equipment. My concern was that I was not told that I had a limit of a certain amount to be approved for equipment. I was unaware that my credit was being check because I wasn’t informed. Due to me just purchasing a home, my credit was not approved to increase that limit amount. Made the experience frustrating due to the situation. Overall, the installer was patient and very thoroughly and efficient.

Everyone was extremely nice and helpful though the sales guy kind of rushed to have the installation done immediately. It could have waited until next day because it took almost 5 hours and kept us up until 1am.. We made the agreement late in the day.

Called for advice on my camera door and customer service was very informative and very helpful. Anytime I call they are always pleasant on the phone. I was getting a screen door installed and they helped me take down the camera down without them having to come out themselves which saved me $50.

We had Vivint installed less than a year ago. When the sales kid was here one of the reasons we went ahead and purchased the system was he said that the app would still work after we cancelled the service. We had no intention in keeping Vivint beyond the contract term but assuming the price would rise after completion, we would at least still be able to control our home through the app. We wrongly assumed we would lose just the monitoring part. Even though we followed their cancellation procedure, they went ahead and charged me an extra month and have not refunded the money. It's now 2 months later and still trying to get the refund. I would like to know how many other people were told the app would still work after cancellation and how many were charged after they followed the companies policy to cancel. Please let me know at **. Thanks, looking for info.

As I compare your prices your service is the highest cost per month. In addition, initially, we had purchased a doorbell camera. It rarely worked. After many calls, your tech person came to remove it. My complaint besides the unsatisfactory equipment was that I never received a credit or discount for the many months of being charged. In fairness, when I have had to call customer service, all of them were professional and competent. And the few times the alarm went off, your people immediately made contact to confirm and verify the situation.

This company started out good, man YEARS ago, with us. BUT, that has gone away many years ago! When you call Customer Service for an Alarm problem, the wait time is Foolishly Long! Then if our internet service goes down on the Alarm System, There is NO response from Vivint. So if we were robbed, or a House Fire, or needing an ambulance, you are out of Luck!

The tech was awesome. He did fix my driveway camera problem, but my door bell camera uses batteries like crazy. If the batteries last two months, it’s as good as it gets. Just seems to me that I’m changing batteries way too often. Is that about the life that Vivint get on these doorbell cameras? I have bought batteries at different locations and different brands to see if that helps, but it doesn’t.

After I reboot the system multiple times and didn’t work, I called for troubleshooting the issue. I was told by the support team that I had to have a tech come over my house and it will cost me $50.00 dollars. I said ABSOLUTELY NOT, I already pay a lot of money for the service and I refused to pay more. This is so ridiculous, it's your equipment so you should keep maintenance in it. Very disappointed with the company.

My husband and I are very pleased with the customer service we have received from Vivint. We would like to request another sign for our yard. The one that we currently have is very weathered and a person cannot hardly read the letters any longer.

Excellent customer service is what keeping me doing business with this company. Love the camera as well. Easy to discuss problem without any hesitation especially when dealing with the loyalty department. This company takes action immediately when problem occurs. Thanks.

My husband and I had a complete alarm system installed with automated door locks, thermostats and cameras. The install took more than 8 hours on a Saturday. After the tech left we realized the thermostats didn’t work, customer service could not help until Monday so we had to get help from an HVAC tech, only to find out the thermostats were installed incorrectly. That same evening in our 90 degree house I got a bank notification that my checking account was debited $1800 by Vivint. Our equipment was supposed to be paid out over 2 years, but was instead debited straight out of our bank account. After acknowledging their error, customer service stated they could not help until billing opened on Monday.

At this point my 3 year experience, out of 5 year term with Vivint, has been a roller coaster. It started with a quick decision to get into Smart Home service with monitoring. Unsure of my obligation to my current provider at the time, I was assured by the salesperson that Vivint could cover any costs. After a few phone calls, Vivint was able to cover $500 of the $594 I owed to my previous provider. After only a few months, it was apparent that I would not be able to sustain the $90 per month charge I’d signed up for. Only one phone call to Vivint and I had less features, but less cost at $72 per month.

I had requested to opt out of the cellular fee since my system is over 10 years old and only functioning on the 3G cellular network. The agent was not reassuring the fact that this would be corrected. The agent identified that this was not transacted properly by Vivint within the window to opt out of the cellular fee. I acted in accordance with the specifics to opt out but Vivint did not.

This product is expensive. When we moved we were not able to use the products in our new house. They will not change the contact to suit the new home. When my husband died, they still held me to the contract. Many other companies worked with me because of my limited budget.

It is peace of mind, the cameras are great, never had a false alarm in the three years with Vivint. I would recommend the system to anyone. The glass breakage, the smoke detector, the command panel all easy to use. User friendly is the reason why we chose Vivint.

I've had Vivint for over 3 years and the cost just keeps going up and up. I've looked around at other providers and most are much less expensive. Can't figure out why monitoring phone lines is such an expensive thing. Safety does cost. Regards, Rick

We recently bought a home and, during that time, we needed a security system. We purchased a Vivint service package that has two thermostats and then a doorbell at a Best Buy store. There was a sales rep when I went in and he was good. Then, the Vivint guys did the installation and they were also good.

I bought Vivint from Best Buy only because I didn’t have to buy the monitoring. Now Best Buy cuts ties with Vivint and I have to now pay for the app every month just to use it. I wish this was told to me before I bought it from Best Buy. Can you’ll send me where I signed that if Best Buy stopped selling Vivint that I would then be charged every month to use the app. I took a year just to pay off the cameras/etc. I THOUGHT I WAS DONE!! This just doesn’t seem fair! I cannot afford this $21.00 a month fee. But I’m stuck with this equipment that is useless without the app. Please someone fix this issue!!

Knowledgeable installers and they cleaned up after themselves. The Installers spoke intelligently. They answered any and all questions we asked. We were very pleased with the overall experience and I would recommend them to all my family and friends.

So far so good... been with Vivint for over 10 years and counting. The customer service goes out of their way to make sure you the customer is satisfied. The installers that comes out to your home always do a check on all the equipment fo make sure it's up to date.

My doorbell started ringing all by itself. I called Vivint and got immediate assistance to resolve (reboot of bell/system). Very easy (on my end) at panel. Resolved. Service agent was great. This happened again, about two months later. I called Vivint, rebooted system. Problem resolved.

We switched to Vivint from another very respectable home alarm company. The service is more comprehensive, modern, and reasonable! No complaints since installation 3 years ago. We feel very safe and protected whether we’re home or away. Vivint personnel are the best!

Equipment could be better and price could be lower. Improvements can be made to update the network and the equipment. The cost was higher at one point but has now decreased but is still exceptionally high for the value of the equipment.

Video quality and sound are poor and shuts off during storms. I would swap if I didn't have to pay for the expensive merchandise. I think other systems have better quality video, accessibility, and price but I went with what a friend recommended to me. Only cool thing is locking/unlocking the front door from our phone but you can do that with any other system. Overall I think it's overpriced and not good enough quality.

Our lawn sign faded the first year. We really need another one. Every time we have had to call the customer service has been excellent. They know exactly how to help us. The value is not as good as Simply Safe.

I like Vivint for the customer service you receive when you call, however, I am not happy that because I had to replace my garage door opener (same brand as when Vivint installed system but newer model of opener) they (Vivint) after a number of years have not updated the alarm system to accommodate a newer model of garage door opener. That was the primary reason I choose Vivint (because I could open and close my garage door remotely) after I was only able to take advantage of it for a few months before it (the garage door opener broke and the Vivint system) became obsolete. Now I am stuck in a 5 year contract and am not receiving the services that I originally bought into. I have numerous times asked them to research the problem and come up with an answer - to no avail. So I am counting down the days that I can complete my contract and change security systems.

I was very pleased at first when I got the alarm system. But then, you all changed up services and deleted things that I had become accustomed to, and still expect the same rental fee for services you do not provide anymore. I’m talking about the Space Monkey as well as how the iPhone App no longer works the way it used to. When a visitor is detected, my phone would actually ring so that I could be notified. That was a plus for me. I recommended other people to your company with that feature alone as a selling point. I also never received my garage door opener! I’m very disappointed with it all at this point.

We are pleased with our newest panel which is easy to operate. Very impressed with the doorbell video system tied into our home network. All around good value and reliable response to alarms and support.

I have had technical issues since we got the service in 2014, and I have called for service on phone and in person several times. The equipment is not working well, the blame is put on our internet provider (AT&T), or location of the equipment etc. It is never a Vivint issue. The 5 year contract is unnatural in other Services for Alarms and Coverage, when this is over we are done.

I would strongly discourage anyone from signing up with this service. It worked fine for the first 6 months, but ever since - there has been at least one component that does not work, the play back feature works occasionally but not when you really need to scroll back to see something, 1 or 2 cameras out of 4 is always out of service.

Every aspect of our experience has been terrible. Every piece of equipment is faulty. No one can resolve issues. Overpaid for months on end. New equipment that was to be sent wasn’t even ordered to do so. We should be allowed to cancel our contract.

Had system removed after 3 years as we sold our home and are not buying another. All equipment was paid for but will not let us out of a 5-year contract that I do not remember signing. I do not feel I have been treated fairly as know I must continue paying monthly for the next 24 months for no system.

We have been Vivint clients for a number of years on 2 properties and have received good service. Our needs are met efficiently and professionally at all times. The call center is always very friendly and personable. We do recommend Vivint to our friends and family.

I have found that the camera has so much delay in notifying me that someone is at the door, that by the time I respond, they are gone. Also we have random issues in arming and disarming from our phones.

Cameras are constantly offline, doorbell and doorbell camera has not worked in months. I have to constantly call to get cameras working and then they only work for a few days. Their alarm monitoring is very good, they are quick to make sure everything is ok if Alarm goes off. Cameras are important to me for security, so it’s a bummer they can’t get the rest of their system working.

Great customer service! Always willing to help me through the process to fix the issue or sends a new replacement part out for free. The equipment quality is nice when working properly. Sometimes the 24/7 recording will stop working and have to reset it. Another issue are some but not all of my cameras will appear offline on my phone app and will have to reset those as well. Kind of hard to fix if away from your house when issues like this happen. Overall, I’ve enjoyed having the peace of mind that my family and house is secure with Vivint.

Service call, my monitor was not up to date on the panel. I got off work and notice my alarm panel wasn't working so I had to call to figure what was the issue with my alarm not working. So I had to fix myself.

Been waiting for a smoke alarm for about three weeks and apparently, Vivint doesn’t care about my family safety and possibly going to look into a different company that cares about the safety of their customers so I advise you checking into why I cannot get a smoke alarm replaced.

VIVINT.

Vivint, by far, is the worst home security system company that I have ever had. I paid off, and closed my account over 2 years ago, and just recently I was informed that I owe you more money and that the account is still active. So just to make myself clear... Deactivate my account IMMEDIATELY, and understand that I am not paying you one more red cent.

A door-to-door salesperson from Vivint said I could get a rate of $29.95 if I called Vivint. My monthly rate had just increased from $35 to $50 so I called. Nothing could be done, but one of the representatives I talked to said I will be able to negotiate a better rate in October. In the meantime, I'm stuck with the $50 rate. I'm hoping this is true.

Called Friday and had my system installed on Sunday. This system was exactly what we were looking for and fair priced. The first time I called the representative was very nice and gave me all info needed. I was very impressed with the installer, he is new and was very pleasant and professional. He cleaned up after himself and patched a small hole after I decided to change panel locations. He had a coworker join him for a short time to assist since he was new. The co worker was very friendly and knowledgeable. Seth (main installer) went over the system with me and left me his phone number in case I had any questions. So far I am happy with this system and how the technology is advanced. One thing I do hope is at some point the company could support Nest Cameras.

Hi will be canceling services in the future due to no support in Yellowknife. I have a camera not working and cannot get it replaced due to no support in the NWT. Support staff has been great with trying to correct the issues.

Overall, we are happy with the product when it works as it should. Often we have trouble view the cameras remotely. We have updated our routers and modems as recommended, but it did not help. Regularly the cameras will go offline, with no type of notification from the system. We have made phone calls into customer service, but nothing they suggest works. Outside of our issues with the cameras, the system works as it should.

System is sluggish. Mobile app is so slow it feels like its 2004. Camera load slow, doorbell ring is lagged. And by the time the camera feed comes up the person is gone. My internet has 300Mb upload connection so it is not on my end. Open certain doors in house and chime goes off 5 seconds later. Had I not spend so much money on equipment I would probably have already changed providers.

The keypad replacements are completely USELESS!!! This is a deal-breaker, I plan to transfer security service for our home to another company as soon as our commitment is fulfilled. The previous key-pads would light up and clearly indicate when the system was on or off. The replacements DO NOT have any indicator lights as to the system status nor are well lit, so we can't see the buttons at night!!! VERY DISAPPOINTED!!!

I have been with Vivint for several years. Customer service is top notch, them is very respectful and professional. They have great service, great prices. And they are very patient. I would highly recommend them to anyone that is looking for security systems.

The cameras are horrible. Don’t record right. I have called Vivint and they say they will get back to you. They don’t. A tech has been to my house to try to fix them and they said it Durant calibrate. Vivint blows you off once you're in a contract. Can’t wait to get out if contract. Horrible service.

We got system 8/10/18.. By Nov noticed heat was not right. Bill shot up. Started calling in December. I keep notes on things like this. Sent another to put on ourself with phone instruction. Was given some $ credit. Kept saying Failed. Tech comes out hurriedly changed it. Next day same issue. Another call another one to be sent. Same issue. Testing then done on phone call. I'm March paid for Airtron AC\H service to remove and put back in our original one. No more problems. A couple issues in May with Ring doorbell worked out over phone. 5\23 camera issues, offline and needed updated. Lately notice Ring doorbell camera doesn't always work but have not reported it yet. Nothing on booklet we got day signed up. They take payment from bank.

I really enjoy the service. I love being able to check on my home whenever, wherever, anytime. We do have an issue with one of our outdoor cameras going offline every once and a while. The other issue is with Google home not being able to differentiate between Stay and Away. Other than those two minor issues, great product!!

Vivint, was unable to reset our mobile app password, spent 3 hours on the phone with various customer service reps! We were lucky after a few days my husband was able to recall it! Reps were helpful but never able to provide us with the information we needed. Don't believe we ever got an order number.

I have had nothing but good experiences with Vivint. Sensors work great (if there was a problem in the past (sensor going off due to sensitivity of sensor was set too high), all I had to do was look online or call to get it resolved immediately. Would never switch to any other company.

Their cameras are great except the doorbell camera which is poor. Service is prompt. Cost is a little high. System add-ons are pricier than comparable products like thermostats. If you want connected home choose a different company. They are basically an alarm company.

Love our security system with Vivint. Feel much safer knowing my house is secure. Love the nest thermostat too. Customer service is always there for us. If we accidentally tripped the alarm they were very understanding. We have had no problems since all the kinks got worked out. Would recommend Vivint to everyone.

The sales team showed up on my door at 8:00 pm, I was interested in the product and I told them let me think about. After after 10 mins they showed up at my doorstep to install the equipment. I told them it was late. Was assured it won’t take long but it took over two hours.

I have had Vivint for over a year and have been completely satisfied with both the day-to-day service and customer support. The ability to access the system through a phone app is extremely convenient for my family and I. We are satisfied customers.

The only thing we think about is the monthly cost. Other companies charge less than our monthly charge. Because we'd like to add outdoor cameras and this would be an added expense, we may consider estimates from other security companies. However, we have nothing but good things to say about your service and the assistance we receive from Vivint.

I like the service and customer service as well. I do think you are really expensive and there are lots of new options now. To get my monthly bill to where I could afford it I had to sign a new contract so that was annoying.

We have had a Vivint Alarm installed for many years. During that time we have had the alarm go off several times. We have never been sure if those were false alarms or that the alarm did its job and scared off the intruder(s). We have a greater feeling of security when we leave for a trip knowing that the alarm is watching the house. It is well worth the price to us.

Well where do I start, my system has not been upgraded, I cannot get the new app to work, my system needs to be upgraded, and at no cost to me. I am seriously considering changing to another system, one I control. I had to pay a fine because of your not contacting me. When the alarm was sounded, no contact, and then you sent police to the house, I had called to tell you that you should pay, all I got was a text telling me it was my fault. And now you ask me to rate you, not even a 1star so you can call me. But unless you have a better deal for me, and upgrade my system for free, please don't text me hi.

As I mentioned when I spoke to the representative about how much the alarm keeps going off because of equipment failure he said someone was going to call contact us and get it looked at and I’m still waiting for the phone call and I’m also still waiting for some sort of response I have yet to hear from anyone. So as far as customer service goes, you need to work on it!

We recently had issues with our door lock keypad going out. After several helpful attempts with a service rep, we figured out the keypad/ lock needed to be replaced. It was a very smooth and easy process and the rep helped us through it all.

A representative stopped by, explained the benefits and how it compares to our previous system, and then had an installer there 20 minutes later. Super simple process from start to finish. The installer explained how to use the system and helped is hook up our other compatible smart home devices.

The technician and installation went smooth. There was a lot of wait time and downtime to correct the name and email address that was in the paperwork. After the technician left we tested the doorbell and it works intermittently. We press the doorbell button and sometimes it doesn’t ring. This needs to be fixed immediately. I would also like to get a test report of all the zones tested and what is the entry path when entering the house.

Have had multiple issues with Vivint that seems to just reoccurring. Updates to equipment are up to the user to find out for themselves. They offer no notice about upgrades. They require the user to troubleshoot the problem and ask that you take apart control boards or reset the door camera. We have issues about every 3-4 months. Can't wait until our contract runs out so we can get a quality company.

These folks are great From start to finish. They follow the rules to be a great service company and provider! Would recommend to everyone we know. This is the best system that is on the market. Please let them discuss their plan.

Terrible customer service! I am basically just waiting out my contract! I also asked to have my bills emailed to me each month and this has yet to happen! Half the time my camera doesn’t work, when I call they want me to spend an hour trying to fix it! Isn’t that what my monthly payments are for! I would never recommend this company!

The sales rep Blaze was awesome, and checked in on our install throughout the process. There was an issue with our doorbell but Blaze was able to get a tech named Caleb to come by and quickly asses and fix the problem. Very impressed and happy we went with this company.

Awesome. The sale representative and the technician that installed my system were awesome both of them knowledgeable and professional. They made sure theatrical we understand how to operate the new alarm system. I will recommend or refer them to my circle of friends and relatives.

Very professional. Listened to our concerns. Took extra time to help us find the best placement for our control panel, and cameras. We had a house full of kids and they were even patient with them as they played and asked questions. Courteous, polite patient and made us feel like family. Excited to be a Vivint customer.

Any issue we have had they have been very helpful but the door to door sales man was a bit of a liar and con. Promised things that could not be fulfilled and while he left his number in case of issues, never ever answered it or returned a call. If I had to do again I would be more hesitant only for that original experience.

This surly young man rang my doorbell, I answered, asked him if he saw my "No Soliciting" sign. He said yes. He said he wasn't selling anything. I saw the propaganda in the folder he was holding and it was obvious he wanted to sign me up for Vivint home security. I said, so you ARE selling something. I told him to pay attention to no soliciting signs. He asked if I'm "always this rude to people" I've just met. No, I'm only rude to solicitors that ignore the "No Soliciting" sign. I then went to the BBB website and looked up Vivint. You should, too. I hope no one falls for this company's line of BS.

Vivint came to my house to do marketing and they were very good to talk to. They explained about the system, the equipment, the prices and what I might benefit from it. I liked what they had to offer and went ahead to get it. I really like the Vivint system. Then another representative came to my door a couple of months ago and I asked about getting an extra camera. He gave me a very expensive price. I asked if it was possible to upgrade my system and get something like a loyalty plan. He said he didn't have anything that he can offer.

I purchased a home security system to keep my house and my surrounding property safe. When the young man from Vivint came out, he explained the technology in layman’s terms so it was easy for me to understand what he was talking about. The team who came out to install the system was very professional and courteous as well. I was also trying to get most of my family and friends to go ahead and choose Vivint. So far, the system seems to work for my needs and I like the technology support. I have everything I need for my home and I like the cameras. The clarity is really good on them.

I have been very satisfied with your service. I canceled for the reasons I gave you. In every instance your staff has been there with answers and explanations. I would highly recommend VIVINT to someone wanting a security system. Please accept my sincere thanks.

My smoke alarm was faulty. It kept chirping and a customer service rep from your company walked me through disconnecting it. My replacement should have been here about two months ago. Have not re received anything and no follow up call. Disappointing. I also need my front door alarm changed.

I have been locked in a contract for the past 3 three, have requested to get out for a yr. My service is lousy, cameras don’t wipe, doorbell doesn’t work, customer service is not helpful after being in the phone for more than an hour every time without my problem being solved. I have given up trying to fix this lousy service and am being forced to pay for something that hasn’t worked for about 8 months.

The sales rep. as well as the installer were friendly and helpful to my needs. They were straight to the point as to what they could provide without trying hidden cost for their services. I was well pleased with the outcome of what they provided.

It was a fantastic experience. The technician was very efficient professional and wore booties to keep the house clean. He was very thorough and answered all of our questions. He walked us through everything. I would definitely recommend this to my friends and family.

The change to the Vivint Smart installation was seamless & quick. Travis explained the process for the change over. Pierce and helper technicians quick, helpful & professional during the installation process. The door lock was a little more challenging because of the age of our house & door.

Vivint got to be an industry leader by providing the best product with fantastic service at a very competitive price. Lately, success has gone to their head as the customer service is weak, they really do not care about the customer and their equipment is dated. Either they will change or they will cease to be a market factor. If I wanted to be treated like an ADT customer I would have gone with them in the beginning. It would be easy for ADT to buy Vivint as the service is now very similar.

Sensor low battery over my sliding glass door. I could not get the sensor open because the sensor was placed too near the top of the door frame in vertical position. I am elderly and had no one to help me. Your employee disarmed that sensor so I could use my system.

Can't rely on when the alarm will go off. Also if it is a real situation or if it is a false alarm. When I wanted to cancel my service I was told I would have to pay for the equipment in full. Why would I want faulty equipment???

I have been a Vivint customer for nearly 2 years. My overall experience has been pretty good. There have been a few kinks to work out with internet connectivity. Initially the system was linked to my home wireless network. But, it was intermittent at best. Then a tech came and installed a Vivint dedicated router. The connection problems still occurred. Finally, the 3rd time a tech installed a wired connection that piggybacks on my home wiring. That had been perfect with no further connection problems. On another note. A few weeks ago I made a quick trip to the local grocery store. Before I left, I activated the security system. However, as I wad backing out of my garage I got a warning on my phone that my garage/home entry door was not closed. I got out and pulled the door closed. It was just slightly ajar. I put my phone on silent and went off to the store.

Just wish you used a different security company in Las Vegas. It takes them forever to get to our house. We can be out on the other side of town and get home quicker. Other than that everything else is great.

The screen just blinks and roles. I did this once for 45 minutes. I can log in successfully on my phone and do what I want but not on my PC? Help! I am using Norton Security Suite, Norton VPN, & Windows Security.

I have been with this company for almost 6 years. This will be my last time getting service with them. Their customer service sucks. Their equipment has a lot of flaws behind it and if you need something fixed they send it out to so you can do-it-yourself. I've had a technician come out to my home be rude to my family and the company offered me $50. I never wanted their services again.

Awesome installer. Great job. Would refer him for any job. Would love to use him for my Brooklyn installs as well. He was very cautious and clean on where to install lines and drill holes. He was very prompt and courteous.

Poor internet service. I have tried to log on to my account. I keep getting ERROR. Tried to talk to a customer service rep and keep getting disconnected. Can't rate customer service rep because I have yet to talk to one.

Called to cancel my 42 month contract that was over. Rep offering lower package but wanted another 12 month agreement. I will leave this company when this bait and switch agreement is over. There are other companies out there like Simplisafe.

New homeowner. The gentleman were professional and asked where I would like the new equipment, important to me because I’m a Type A person. Very professional and the installation was quick and they cleaned up afterwards. Extremely happy with equipment and overall experience.

Garage sensor. Three days of phone calls not working. Customer services people want you to repair the problem. A Vietnam vet 100% disable in wheelchair. I cannot understand why I am asked to do checks. Can we not note the the file of my situation?

Installation tech (Joseph) was awesome. Went through everything and was efficient and quick with setup. Would highly recommend this system. The entire process was easy and multiple people went over all possible options and found what would best work for us.

Lucas was a great help for us. Even tho he was in the midland/odessa area. He got us everything we wanted at a good deal. The technician was awesome. I would recommend him to anyone. That needs their system put in.

Hello my name is Pablo and I would recomend this service with no problem. All this smart equipment makes my house much safe for my family. Easy to use. Made the change from old ADT system to VIVINT smart home. Loved smart thermostat. Vivint is the smart way to go.

We have been a Vivint customer since October 2016. Our experience with the Alarm Company has been excellent. Vivint's technicians are very knowledgeable and helpful. When we had a problem arise, they rectified it immediately, and to our satisfaction. We can highly recommend Vivint Home.

Very quick installation. Good so far. Easy to understand and operate. Rep was knowledgeable and polight and know his craft. Technician was good and fast. Everything was completely in one night. That's a first. All devices work the first time, no glitch, no reboot, no trouble shoot. Nothing to worry about just seeing how long it will last.

Roderick was very personable and friendly. He was very knowledgeable of his job as well. I enjoyed my overall experience. I would recommend your services to friends and family. I look forward to doing business with Vivint. The prices compared to other companies was one of the reasons that helped me make my decision with choosing your company, but most importantly having someone to come out and install the system was key for me.

This company and their system are amazing. The customer service is top notch, the installation was quick and the peace of mind is priceless. They offer such an amazing value and the price is so much lower than I ever expected.

Tech was very informative and helpful and gave great detailed information about the system. He was brief and didn’t take long to install system. Also the young lady at Sam's club was very helpful. She explained all the benefits the system.

Bottom line - I feel 100% ripped off. I tried to cancel just months after initial install. I was told no. No voice anything works - when installers were here it didn’t work. Had to have someone come back and replace a panel, and you wanted to charge me for the field visit. The tech said “oh they gave you the old ones”. I let him know it’s only a few months old. Well good people let me notify you, the new doesn't work either. I get static and high pitch noise. No voice/ speaker anything works, including the front door bell system. I really regret doing business with Vivint. I can’t wait for it to be over. I was leaving you all alone letting time pass to end this but you asked.

Very poor service. I was approached 4 years ago with "Salesmen" that I was under a 1 year contract and afterwards I would own the equipment. But what they don't make clear is this: You own it, yes..but you agree to pay them $49 a MONTH for 5 years! This was in very fine print. I have asked for years to get out of my contract. No one seems to care that I was duped into this 5 YEAR contract! Beware!

Updated on 10/08/2019: This is the worst system ever purchased. I bought 2 home worth of systems and they have NEVER work correctly. I got tired of calling constantly and then being told I was going to be charged if someone came out. I just paid off one house and monitoring but still wanted to use what I could for the cameras. I was just told today I cannot use the app since I canceled monitoring? Who the heck would spend this much money if I could ONLY use it while monitoring and I could have bought several different systems to monitor my own house without paying for it. SO it is basically useless to me.

Vivint's been great, keep it up! The system works well and the monitoring is timely when something does happen. When there's a problem customer service is friendly and knowledgeable. I'm just wondering if I'm eligible for a panel upgrade. Do you think that's possible?

I've been with Vivint for going on two years and it has been a good experience with them. The rep who sold me the system was very knowledgeable. I like Vivint's cameras versus other cameras that I found. I also like the monitor, but it freezes a lot. I have to reboot it quite often.

I have Vivint for a few years now and I like the system. One evening, they just came at our door and I managed to let them in with not much intention of doing anything. About an hour or so later, I had a system. What really sold me at that time was because I didn't want anybody coming in rewiring my house. And there it was, done like magic. I was impressed and I feel good having it. I know it works ‘cause I got a call one day while I was at a college basketball game, and they said something that it was going off. They called my daughter ‘cause she was the call person. It was a false alarm but it all turned out good.

The door bell camera does not provide a good view of my property & does not detect all visitors as requested. I have had multiple people come right on my porch stand in front of the bell and the camera does not record. The system will tell you a visitor is detected in the middle of the night but the camera does not record the activity. When the video does record the length of record is you short to know what the person fully did while on your property. I have more issues than not with the camera and even the thermostat. I am very dissatisfied with the service and would not recommend them to my worst enemy! Also - customer service will promise call back and then not keep their word!

Control box beeping. Called service dept. for help. Said they fixed it over the phone. Then, again, control box beeping and called another representative and he claims to have fixed it or rather stop it from beeping. The beeping sound is very loud and annoying. Had this same problem about a month ago. Had a service man out; but, it looks like it is not permanently fixed. Have not turned on the alarm for fear the same thing is going to happen. Paying on an alarm that does not seem to be fixable. Your company does not care about its customers, if it did you would help solve this problem. Stop telling us how to take apart the control box to remedy the problem. That is and should be your responsibility. Hope this letter does not go straight into the trash. Would not recommend this company on its customer service issues.

Great service and great customer service. The system is very easy to arm and disarm. I would definitely recommend these services and overall it has been a great experience. I just hope that they remain consistent and will to help.

Our technician was patient, thorough, and helpful! I would absolutely recommend Vivint based on today’s service. It isn’t often that you find technology that is so intuitive and user-friendly. I don’t often do reviews, but he was an exceptional representative for your company!

About 6 months ago we had to replace the battery on our system. It was a little bit of a hassle as the young man we spoke with didn't seem very knowledgable. We got it worked out and received the battery. However, we have lost most of the audio. Can't figure out what to do so we have just lived with it.

Vivínt is definitely the worst company I have ever been a customer of. They required a contract of 3.5 years that was impossible to get out of, despite the fact that the system never worked correctly and I had so many false alarms that the police were going to charge me to come to my house. Not to mention I was woken up in the middle of the night innumerable times by the alarm going off for no reason (which gave me incredible anxiety and woke my sleeping infant in more than one occasion). The terrible system gave me more anxiety and made my life more difficult, despite the fact that the goal was to do the opposite.

We notice bells going on at different times of day, it sound like soft bell when you open certains doors. Can you call me at my cell **, thank you. P.S. if you look at the account we have so many issues with the system.

After my system had a third alarm from the upstairs of my home; without a cause! I told the respondent Vivint representative to have a technician check out the system; so far there hasn't been any response! Basically, I have been paying for a faulty system since November 2018!

I've been with Vivint for eight years and have been very satisfied with the services I have received. The customer service is excellent. From the time I've had Vivint I have never had a problem with services. The response time is excellent even when we enter the wrong code in the system. I highly recommend Vivint to anyone looking into getting home security.

I've had Vivint for nearly two years, mostly for my 95 year old mother's emergency button/pendant. There's been several false alarms (when she accidentally hits the button, or when I'm cooking and the smoke detector goes crazy) and the response has always been immediate and efficient. I'm absolutely a fan of my Vivint system!

I called inquiring about upgrading my system to the Smart Home. The girl I talked to seemed to come across like she didn’t know what she was talking about. Put me in hold several times and uh, uh, like and, oh yes I forgot several times. The price she quoted me was absolutely ridiculous! So much for having “customer loyalty”.

I am very dissatisfied with how I have been treated by Vivint as a result of the sale of our house and the closing of the account. We called to close our service due to the sale of our home and were told that we could not due to some remaining time on our contract. And that the best we could do was to place it on hold until our new house is complete (5 months).

I have had the service for over twelve years and have not had anything but very good service. And when I had problems, the people answering the phones have always been prompt in giving me the best service and answers. I have had outstanding service and was done in a very high and professional manner.

Vivint used to care about their customers. Now customer service is terrible and all you care about is money and nickel and diming your customers. I went to Vivint because your customer service was stellar now I’m lucky if a technician shows up on my first call. Now I have to call several times to get my devices fixed properly. Very disappointing Vivint.

I received back shed sensor but don't know what to do. I am disabled and cannot be going to and from keypad. Also, the keypad keeps saying batteries are low in different locations. I need someone to come to my home and do a full service call.

I have a system and moved after 7 months of getting it due to a burglary. I sold the property and moved to home with a full system already in place, and have my Vivint system sitting in a box that I can't even use. I have no recourse other than to pay it off. Awesome.

Only works when it wants to. But after the last update, it’s working good, but could be better. I have a ring doorbell on the back of my house and does not fail anytime. Ring out does Vivint, I am sorry to say.

My relationship with Vivint at the beginning was very rocky. Lots of mistakes and mishaps... lots of miscommunication. After all the hiccups were resolved, things have been great! The company listens to criticism and learns from their mistakes. I am very happy with the turn around from the company. When staff comes to the door to see how things are going and if I am satisfied, any issues I have are resolved on the spot. I would recommend Vivint to others, for sure.

Can’t wait for my contract to expire!! Bought a Space monkey to use as a cloud for my security and personal stuff. Well, Vivint decided to quit allowing me to access the cloud I purchased and I lost 1000’s of photos. So mad. You can buy a better product without going into contract. RING will be my next buy. Much better value.

Had a concern with my smoke alarm, service tech installed a new one quickly no charge. Happy customer, I would recommend to others, monthly fee is steep though, I would like to see it a little lower, or more services for what I am paying.

After a number of months of having multiple issues, I believe that the service is working as it should. Several weeks ago, Vivint Tech Alexis provided service and help. Since that day, the system has worked as it should. I'm very grateful for Alexis' work.

I believe there should be a program to compensate existing customers when new or improved equipment is released, either by a replacement program or at least a discounted rate. When I see other companies offering better services and technologies than I have, it threatens my loyalty to Vivint when I’m denied a better camera without paying an obnoxious amount for a new camera.

The latest update to their replay feature scored high in my opinion when reviewing recorded videos. However, the system requires a significant amount of bandwidth to perform at a stable level. Otherwise, the cameras will go offline a lot throughout the day. I much prefer the wired system I had at my previous home compared to the current WiFi system I have.