Vivint Reviews

My experience with Vivint is great. However, in the bill we received this month, the amount is incorrect. My husband already talked to customer service about this.

I love it; it's very easy to secure my home from my smartphone, quick response on alarms, and easy to navigate thru my events.

Excellent service! Couldn't feel anymore secure with Vivint. Thanks!

A very courteous call letting me know an alarm went off at my shop.

It's good. It's helping us to maintain security at nighttime or when we're away from home.

Someone from Vivint came and knocked on my door. I purchased the home security. We recently built a home and there have been several burglaries in our area and I have two children that occasionally stay home by themselves. The sales representatives were awesome as well as the technicians. He was very clean and tidy. Compared to any of the other electricians, plumbers, etc. that came to the house, he completely cleaned up his mess. I would never even know he had been here. I am completely satisfied with it so far.

I am very happy with the service my family has received from Vivint. With the experiences I have had with them, I know they will be quick to respond, if ever I needed them. I would recommend them to anyone.

I change from adt to vivint, and the system is impressive. But, the billing department has a lot of problems. They overcharge me $104.22, and it took three months to get a refund. This is after talking to over six different, but very nice people. Some DID not know what was going on, even after I sent them copies of my statement. Now they want to change the agree monthly amount from $53.00 to now $68.00. A $15.00 dollar increase. If you are smart, do not give them your charge card number.

On December 2, 2014 my home was broken into. Vivint did not immediately alert the police but instead waited until I could answer my cell phone and give the go ahead to call the police. I was at work and no one was at home at the time. The person on the phone told me she heard movement in the home when she tried communicating with me through the system and yet the police were not alerted immediately. They instead sent out a security officer who in turn had to call the police. Meanwhile the intruders made off with items from my home. VIVINT process is seriously flaw and need to be assessed and changes needs to be made.

I feel safe since we got Vivint. It is easy to set. Persons who help you are always knowledgeable and respectful.

I heard about Vivint from a nephew. I purchased security and fire alarm from them and I'm satisfied so far. The sales representatives were knowledgeable and explained everything. The installers were excellent and they were kind, courteous and efficient. But I've had problems with the referral because referral people haven't gotten their $50 and I haven't gotten mine. I called twice and both times they said they were going to fix it. The first one, they didn't fix it. The second time, I haven't checked yet but that was not a good experience. They didn't even have them down as me referring them. So that's not a good thing. As far as customer service, they're not very good at all. The installers were excellent but the customer service is zero.

From the time we have had this system we have been very pleased. We are still waiting to install our camera system due to our internet servicing we have had issues. Calls have been timely. Use is right on things. Thanks for serving us.

I am very pleased with Vivint Security. They are efficient, friendly, and a carefree way to give me a sense of safety and security whether I am home or away. Thanks Vivint!!!

I walked into my home as I always do, but the phone rang and I answered it. I FAILED to deactivate my alarm. Well, I found out how well monitored my home is. The rep was very professional and helpful. I would recommend Vivint to family and friends.

I called for a problem with a door sensor and the customer service rep walked me through it until the problem was corrected. She was great.

We bought the home system from Vivint and then we ended up getting a second system and it's been wonderful. That's because we had alarms go off and we're not there all the time. I don't want to keep having the sheriff come out and have it be a false alarm every time. I thought eventually they're not going to come because there have been 4 times that the alarm has gone off. It was bothering me and so I called Vivint. Then they understood it and they were going to do it at no cost. We want to protect this property because it's a low income neighborhood. I had them add on the windows because it would be so easy to get in. Even with the alarm system that was on there, it was an additional sense of security. Our overall experience has been awesome. I love Vivint. It's an excellent service and an excellent security system. It's fantastic.

Vivint system is wonderful to have in my home. It is connected to my cell phone and not the land line. Not only is this system easy to use, I also have to compliment the sales department employees and the installer. All were very professional and made sure the customer understands the proper use and are available at all times to answer questions. The sales department also offer you special prices which surprised me.

I have a great feeling knowing that when I'm alone - I am safe. Vivint provides me with the security that if I am hurt in an emergency and can't get to a phone, with a push of a button someone is there to help me. It also gives me comfort that I can walk into my home and know it is a safe place and no one is there that shouldn't be, or that my things might be gone.

Vivint has the wrong address in their system for my home since I had it installed. I corrected them the day it was installed, needs to say Hawks they have Fox LN. Since then I have asked for a bill, they offer to send it to Fox LN. Had my 5th conversation today and of course still wrong. I am concerned if I need help they won't be able to find me. They also have my neighbor's number down to call before me. Had an alarm go off and did not get a call - neighbor did. Despite numerous complaints neither problem is fixed. The system is useless to me as is. I'm not safe! The people I speak to there are all nice, but their system is a mess.

My last experience with the good folks at Vivint happened the weekend before Thanksgiving. It was the day that we cooked the turkey. Well, one thing led to another and we accumulated a little more smoke in the house than we should have. No real problem, but the smoke did set off the sensor. I got to the control and shut off the alarm pretty quickly. I expected to talk to someone through the box, but it was a phone call that came to us. We let the caller know that all was well and that was the end of that. But we did get to see that the system worked just as it should have. Thanks for watching over us.

We love our security system. If we ever had an issue, Vivint, they took care of it right away. Not a problem in the last 8 years.

When I experienced difficulty in using the key fob, the technician was efficient and knowledgeable about my problem. When she determined that the key fob was at fault, I received a new one promptly, at no charge, and was guided carefully through the process of installing it.

I am very satisfied with the service of Vivint. I feel very secure with the alarm system for our home. Price for monitoring each month is very reasonable and worth the money.

I have never had to use this Medic Alert feature because of an emergency; however, I did set it off twice, accidentally, and the response from Vivint was immediate. The person to whom I spoke each time was very courteous and even laughed with me for accidentally setting it off. I was reminded that whenever I needed them, they would be there for me. Thank you.

When speaking with Oliver I was never shown anything but respect and concern for my problem. He was very thorough regarding the history which was reported on the computer. He absolutely satisfied my concerns regarding my account. Thank you, Oliver.

I have to say overall it's the best home alarm system. It saves us time and money. I love it.

I have had an alarm system from Vivint for the past 20 months and would highly recommend to anyone. The system itself is amazing and the customer service is second to none.

Your staff were great. Took care of what I have asked for in booking a service call to replace/change a man door monitor for my work shop. Thanks. Dave.

I had a new keypad installed and glass crashing sensors installed. The service man was very accommodating and answered all my questions. He was very professional and I am pleased.

Great products and great service. Definitely would recommend.

We can't thank you enough for such great service. We recently had two incidents just a few weeks apart that could have been life-changing for us. While we were at work, our carbon monoxide detector went off due to a draft problem with our coal boiler. We were immediately notified and were able to return home and correct the problem before the worst possible scenario could occur. We have two dogs and five cats in the house that surely would have died without immediate intervention. Vivint did offer to contact our local fire department, but I work only a few minutes away and was able to correct the problem myself without incident. We feel extremely confident that you have us covered in case of any emergency. Thank you so much for your reliable service!

I always get excellent customer service from your agents. Happy with my alarm system.

I have no complaints with Vivint. The live system works well and is user friendly. The only thing was they give you a little yard sign that you put out on your driveway that says Vivint. It’s an octagonal, red or orange sign. The nice thing, which I never seen before, is they have little teeny lights that’s on top of the pole to light out the sign and they’re solar powered. So in the evening if burglars driving by, he can see that you’ve got Vivint security. But the darn lights break and fall off. They’re not very sturdy, lasted for the first 4 months and were no good anymore. It was a great concept and I loved it. But I don’t know how to replace those or get new ones, and that’s a minor thing. The service has been great. I’ve had no false alarms and the installation was very professional.

The guy that installed my system was outstanding - 2nd install for me. If I ever move again I would want this guy to install my system again. System itself is work fine so far.

I called in to report that my system was not syncing up to my phone app. I went online and chatted with a rep with the Chat feature thru the Vivint website. Great experience, no big deal, had everything set up. The rep advised me that my system was not working since July 7. I asked about the credit back, she said, "No problem, just call back once the technician has completed the work order." I called back to ask about the credit. The rep advised that I would only be credited back from Nov 10 until 13th. Keep in mind it is $60 something a month and I was paying for service since July until November - 4 months!! That is around a total of $240.00.

I switched to Vivint about 4 months ago. I switched from a home security company I was with for 12 years. The customer service of Vivint has been outstanding. I have called them a few times and never once did I get anyone that wasn't helpful. They are very helpful and very polite. It seems that really care about customer service.

One of the most satisfying aspects of Vivint coverage is the immediate voice response over the touch pad panel and the requirement for a security code response by the occupants. Knowing that there is a real person on watch, so to say, is very comforting. Leaving me and my family with a feeling of actual security for our personal safety and that of our home. Thank you, Vivint.

Great product, good service, and super phone, iPad pc apps.

Great service. Very knowledgeable of my request. Also gave advice on future needs. Thank you.

With having moved into a new neighborhood, we decided to get a security system for reassurance. We love Vivint having 5 of our kids working for Vivint. They really took care of us to make sure we were a legit smart home family. Although we have not had an incident, thank goodness, we love our system and the ease of using it. We are so thankful for the safe feeling we have had with our Vivint system. We are also happy with the savings on our utility bills having the thermostat and appliance module. Thank you Vivint for giving us the freedom of reassurance. Thank you for being so good to our kids that have worked for you. A company of integrity, generosity and love. Thank you.

The safety of my home and my love ones is the most important thing. Vivint provides me with the peace of mind. I love how I can control everything from my phone. Best system in the market. I highly recommend Vivint!!!

I am SO glad we decided to use this service. It has been excellent from day one and just gets better. Any alarms we have had have been handled expertly by this company. Great service, excellent customer service and the representatives you deal with when an alarm goes off are reassuring as they are professional, pleasant and very well trained. Thank you, Vivint! Highly, highly recommend!

I feel very confident having my home protected by Vivint. The equipment is state of the art and the customer service and technicians are highly professional. Thanks.

I love my alarm system and hope to love my solar system as soon as SCE approves it. The telephone is so-so. I had a lot of problems with the phone but it seems to be working.

I called for an explanation of the alarm system functioning during a power outage in my area. I received immediate and perfect assistance with my concern.

Vivint was most helpful with our move, which involved 4 months in an apartment while we found our new home. Once we purchased our new home, (Vivint held our service while we searched) they were quick, efficient, professional, and even offered additional free features as a reward for staying with them. I have recommended them to my son, who now has Vivint for his own home, and is very pleased.

The initial installation was bad. The rep was not educated. He rushed through the installation and had no time to explain the system. The system now runs very good after a second rep fixed the problems. The only problem is that the batteries of the door lock deplete too quick. The monthly costs are also very high and not competitive, so we will look somewhere else after our 2 years. Overall we are fairly happy with the system.

Our contact with representative was outstanding! Had a few questions and they were immediately resolved. I have been with VIVINT for almost 2 years. 24/7 they are there, a real person no less and no hold time. Feel safe and secure with my system.

I had a false alarm, my fault, but Vivint called and checked on the alarm. They were prompt, courteous and professional. It is comforting to know that an actual person responds when the alarm sets off.

We have been 100% HAPPY with our Vivint System. Very easy to use. Mobile App. Remote Door Lock, Video. What more could you ask for? Peace of mind! Ability to expand. Great Customer Service. Refreshing to deal with. Such a professional organization...

The staff was outstanding and very supportive. I so appreciated everything they did to get my home back in order.

Vivint has been very helpful. Even when there are false alarms they have been very professional and pleasant in the handling of our alarms. I would recommend them for their quick action to an alarm, professionalism and the pleasant staff.

One window still reports an error every time alarm is set despite replacing the batteries. Camera very rarely works. In away mode, door is physically unlocked. There was a period when door, alarm panel and online app all reported different status of alarm. Plus point good response when alarm is set off. Overall I think expensive for what it is. I will not consider renewing my contract.

I haven't even had my system for a month and it's a hot mess. My screen started off rebooting over and over, then it froze, and now it won't turn on. I purchased 6 glass break sensors and spent about $700 out of pocket only to be treated with mediocre service. I can't get a tech out here until December 15th, that's about almost three weeks without protection. (I'm posting this review a bit after the issues began.)

Contacted several time when my system had a false alarm. So I know the service is working well. I did not close a door correctly that is why the alarm went off.

On a Sunday night in November 2014, our daughter was home alone while we were out of town. The alarm went off and she was so scared. Vivint immediately contacted us by phone and text while we were in Hawaii alerting us to the fact that the alarm had gone off. The Vivint employee was very professional, calm, and contact 911 and the local authorities right away. I was talking with the Vivint employee while my daughter was on the phone with my husband. The police came, checked out the yard and house to make sure things were secure. Not sure what triggered the alarm, but the system Vivint has in place worked perfectly! Thank you!!!

Love my system, so easy to adjust or turn off and on from our phones and iPad. I accidentally tripped the system the other day and within a few seconds, a person came over the panel to check on us. She was very pleasant, but yet concerned that we were ok. The panel is great that it also alerts us to changing weather conditions. Again, I love this system.

I am retired and receive disability. I set aside monies for my bills once a month. Vivint charged me a payment that was incorrect. By doing this, it made some of my payments insufficient. They were paid by my bank. But it's awful to put it mildly what I went through this October this year. To make a long story short, I had to go through this again this month in December. Once again I have overage in my checking account. I don't have the monies to pay $30.00 for a $5.99, $5.00 and a $50.00. When I contacted vivint once again all they could say is "I'm sorry I understand what you are going through". That's not helping me at all. You don't know what I'm going through. You try to do what's right by paying your bill on time and you do this to me. Very disappointed in your company.

This is the first security system I have ever had. I am not disappointed at all. I would recommend Vivint to anyone who wants a top-quality security system for a reasonable price. The customer service is excellent, as well.

Each time I have accidentally set my alarm off, the prompt response I have received has been great. The representative has always been totally professional. They have also been very helpful and friendly when I have a question. I had a situation last July, while I was out of town, and the efforts they took to ensure my home was protected was truly amazing!

I was very pleased with the customer service and with the Tech that came out to fix my settings.

Have not been contacted to set appointment with technician to fix my problem.

I had two back doors replaced removing the sensors. It took four months to finish the job. Vivint continued to bill me. When they discovered I had paid for those four months, they reimbursed me by giving me four free months. Thanks.

We met a Vivint rep at a function for our child who has autism. She was very in tune with the needs of those at the event. She took time to get to know my little family and my son in particular. Our child is non-verbal and a bit of a flight risk, so getting the great security system from Vivint was a Godsend. If you are considering a security system I recommend you look at Vivint first. I promise you will not need to look further once you meet with them.

We appreciate Vivint greatly. You are "on the ball" if something is not right. We had a fire alarm, because of something that burned in the microwave. Nothing happened, but before we knew it, you had "invited" the fire department to come. Everything was good! The other night, however, we were awakened to the alarm going. Everything in the house was in order, so we were wondering, what that was all about. Otherwise we are very satisfied with your service.

During our three years of service with Vivint, we have had questions answered, as well as prompt replies if we failed to get our code in time to deactivate the alarm. We are very happy with the service.

A clock fell off the wall and the alarm was set off. I punch in my code to have the alarm stop and immediately Vivint was talking with me through the key pad, ask all the question. That impressed me a lot of their immediately response. I would recommend Vivint.

I'm very satisfied with my home security system with Vivint. The technicians that installed the system were good. We got what we paid for. Right now, we had an incident when something happened to my air conditioning and it got up to 90 degrees in here. We opened some windows and tried turning it off but it wouldn't go off so we finally got the said thing fixed. But when we got the air fixed and close the windows and re-lock them, the function where it used to say when somebody is at the door, whether it's the entry door or back door and let me know doesn't work anymore. I called somebody to try to get it fixed and they couldn't fix it. They said I have to go into my closet and get the face off of the system back there but I'm handicapped and I can't do that. So it has never worked since. Other than that, I am very satisfied with their service.

I am very pleased and would recommend you to anyone that needs a system.

I have been a loyal Vivint customer for many years. The system and the response is amazing! My issue is with the website. I have been trying for over six months to change my banking information with no success. When I call for help I am advised to delete my online account and start over and this is not acceptable.

I love vivint!!!! This system gives me peace of mind all the time even when I am home. I forgot to turn off my system and open a door. The representative was on the intercom very quickly and talking with me. I am planning for more equipment for my system in the future. Even now I have plenty security.

I had a problem with my alarm system at home. I called twice to get assistance and was greeted by 2 different and wonderful staff members. They assisted me thoroughly and I was able to correct my problem on my mobile app as well. Excellent customer service and helpful staff!

I placed a call to Vivint at 11:40 pm thinking It was too late, I would get a voice mail or a recording to call back during normal business hours. Not So. A live voice came on. I explained the problem I was having and I was promptly rerouted to a Vivint service Representative who resolved my issue. He was professional courteous and walked me through the resolution I needed to correct the problem. Nothing I experienced was anything short of the best from a Company that I am pleased to do business with. It doesn't get any better than Vivint.

I enjoy being able to move around and still know I am safe from outside entry. I also like the keypad entry so I don't have to have a key to carry around.

The young man did a great job of walking me through the process. He was friendly. We even had a laugh about my efforts to get the batteries installed. Other experience: I forgot to turn the system off but when the alarm went off, I got to it in time. I immediately received a call from Vivint from a nice young lady asking if everything was ok. Ask if I was alright. I really appreciate the prompt response. My experience with Vivint has been very good.

I feel very safe when I leave my house and I have restful sleep at nights, I love VIVINT. Money well spent for this service. Keep up the good work.

I am very please with the alert time of your office.

All, pricing, and installation prices were great. Representatives on the phone were pleasant and informative. The technicians who installed at my home were also informative and pleasant, and it's been an overall great experience.

We’ve had Vivint ever since they came around our neighborhood selling their product. We purchased their home security to feel safer. So far we’re very satisfied with them and we renewed the contract. The sales representative who sold us the product was very nice and pleasant and so was the guy that installed it. We’re happy with our service. It's a pleasant device and I feel safer.

We purchased the home security system from Vivint because they gave us some better options than the other company we used to have. The installation was great and the service has been great so far too. I've called multiple times with different people but it's always been easy and quick. They're always responsive.

I was in a customer’s home who had Vivint system and I asked him a bunch of questions. I like that it didn’t require a telephone line, and that you can use your mobile phone to connect with it. We had a break in so I needed their service and their service has been phenomenal. It always works. They always respond very quickly. We haven’t had any break in since then, but we’ve had a number of false alarms that we’ve set off. I think the technology is really great and I’d recommend it.

The other day my security system started making a noise at the turn-off place. It showed that my battery was low. I called Vivint to find out what battery I needed. The responses I got were very indefinite and not a favorable response. They told me that they could come in on December 31st of 2014 to change that out. What’s supposed to happen between December 7th or 8th, whenever that was, and December 31st? Am I all of a sudden not going to be protected? I was not very pleased at all with the response that I got. If the battery is low and they’re not going to render me more security than that, so from now to December 31st, who cares? My experience has been favorable until this last encounter I had with them. I was not happy.

I got an alarm system from Vivint because of break-ins. We're very happy and satisfied with them. Sometimes I have some technical questions and the representatives have been great. If I forget to undo the alarm, they call right away to make sure everything's okay. The technicians were good but I was a little disappointed that they didn't clean up their mess which I had to do. They drill into the wall and the sheetrock falls and they left it that way. Overall, they're great and I have no problems with them whatsoever.

Vivint sales rep came to our door and we purchased the home monitoring system from them because I have a nice house with a lot of nice stuff and I want to protect it. So far, Vivint's service has been good although one time I was the one who solved their technician's problem. They left with one of the cameras in the front hall not working. It wouldn't connect to the internet or PC. I was shown the technician password, so I come in and messed with it a little bit and I got it to work. I emailed the guy who came to the house to sell us the system. We've also had a couple of things with Vivint before and I called them up and bingo, the issue is resolved. Vivint provides awesome technology and service at a really fair price.

Vivint put security in my home and has never worked right. Time after time alarm goes off, nothing, no response. Today I finally got them to look at the system and found out I had no smoke detectors in my home because they unhooked them and now I have to pay for them to install new ones. So for the last 2 years I have had no smoke detectors. All this company wants is money. They need to be shut down.

A co-worker who got Vivint recommended it to me. I purchased the home security system because my home has been broken into. The sales representatives were very knowledgeable and very helpful as well as the technicians that came to install it. I renewed it for several more months.

I purchased the home security from Vivint. We got them because they said the provider that we had before was gone. Their sales representatives were all very nice and the technicians that installed our system were good. I would recommend it to anybody. It's a good system.

I needed some changes done to my alarm and when I asked my old home security provider, they were super expensive. I called Vivint and they gave me a much better price for more than what I asked for before. Also, I checked and see that they were a reputable company and that's recommended. The price was not only what made my decision. Everyone I've talked to at Vivint were very knowledgeable and very helpful. The sales representative was very nice and very helpful with all my questions. The technicians that installed the system was very nice as well. He was overly tired. He came late because he have been doing a lot of work but he has finished what he was supposed to do. Their customer service is a plus.

I have been a customer in New Zealand for approximately 3 months, in this time I have had to ring the help line in USA 3 times (as the help line is not answered by NZ operators) seems they want to sell the product but not deal with the NZ customer. Not once have I received an Email regarding a statement for bill paying, the only correspondence from Vivint is 2 customer survey requests. If you value your customers Vivint and want me to keep the security system, then please hold up your end and email your customers for billing purposes.

My husband and I just bought the house that we're in and it's already with Vivint. The previous owners told us how much they liked it and everything. We decided to have Vivint for security and I'm really happy with it. The sales representative was really nice and helpful. He answered all of my questions when I initially called about setting up the security system in our name. The technician seemed pretty knowledgeable. Since we are musicians, one of the glass broke. He told us that it wouldn't set off, the glass break, the amps and everything but it turns out it does. I've actually been meaning to call and ask for the glass break but I just haven't had time. We work all the time. I've had to call several times about questions with the panel. Every time I called, representatives from Vivint have been really helpful. They get me taken care of right away. Vivint provides great service and I'm trying to get my father sign up with them.

I had just moved in when a young man came to the door and offered Vivint service to me. I went with it and liked it. So far, their service is outstanding and I've had no problem with the system. The technicians that came to install the system were great! They came in and changed the panel and they were great! They lowered my rate because I'm on a fixed budget (I'm retired). They're great! I can't complain.

The customer service seems very good and the equipment seems good. The only drawback is the monthly service fee is a little high when you compare it with the industry rate. Everything else is great.

I purchased the security system from Vivint for my safety. Their sales representative that was walking the neighborhood was very informative and made things very clear. The technicians that installed the system were great. They were very proficient that’s why we got the service.

We got the home security from Vivint because we liked the approach where you don't have to have somebody on every window and they use a varied approach. It makes this a lot simpler. The sales representative we talked to was our neighbor who works there. We already had a system installed on our place so it just needed to be updated and then hooked up and set up differently for the Vivint software. It's a good system and I'm very satisfied with it.

I recommended Vivint to a lot of people. The protection that they give me and my friends is outstanding. I like the idea that everything is wireless and that they listen not just call the police, they call us first. The only thing that ever disappointed me was when I switched over from AT&T, they used all the old equipment and converted the signal. And when one of their things went bad, they charged me to replace it.

The experience with Vivint is great. I got no problems.

I first heard about Vivint through a friend of mine. I purchased the home security alarm system. I had a previous security service before and decided I wanted to try someone else for the price on the overall monthly.

I'm very happy with it, and with the way they installed it. They were very pleasant to work with. Also, I like the idea that they answer immediately if something happens. I've always had home security but I was with ADT. Vivint costs lot more than ADT was but it's still better service so you get what you pay for. I knew that when I signed up.

I have the alarm system from Vivint. I had another one before and it had not been functioning correctly for a while. So when their representative were canvassing the neighborhood, they happened to hit me at the right time. I've been truly satisfied with it and I have a central station so they're constantly monitoring. They're able to talk to me through the central station box. The technicians came in and within half a day they had everything done and all set up. I've been happy with the service. It's a good inexpensive service. I like the system.

We have the home security, all inclusive. It's fantastic, good coverage. We're growing older and if we happen to go up to sleep we know that things are protected. It is working very well. When we've been away and had someone checking on the house and feeding the cat and if they happen to forget and open the back door without shutting the key off, they've been able to come through with the password.

I heard about Vivint through a friend referral. I needed their services for family safety. It's been really good so far. Sales representative had been excellent. Technicians that first installed my system were really good. The last guys were really excellent.

My overall experience has been good to great. I like their product and their customer service is good. I've been pleased with their customer service in solving the problems.

A guy came over selling Vivint. He was courteous and informative, and it seemed like good service to have so I purchased it. So far, it's been pretty good.

I have been with Vivint since 2009 Before they went by Vivint. Obviously I believe in them!! Vivint offers the same services as other security companies who charge a lot more for the same service!!! I personally plan on staying with Vivint!!

We got the service from Vivint for protection and safety and I'm very satisfied with it right now. The sales reps were professional and the technician was good too. It's a good company.

So in the 42 month agreement small print, it says to cancel/not renew service. At the end of the agreement you have to notify Vivint in writing no later than 30 days before the end of the term of service (Dec 22, 2014). So I did. In writing - no response or acknowledgement. Then I faxed it - 30 days prior. No response or acknowledgement. So I called and was told Vivint got the notice but they have to call me AFTER the cancellation notice has been ON FILE for 30 days AND after the last bill payment (Dec. 20th). And then the lady says "but sometimes they don't so if you don't hear by January call back". I have written, I have faxed and I have called - twice. Why in the hell isn't that enough for you to stop this service on the end date of my contract? What a frustrating, jerk-around company!!

We haven't had any problems really with our Vivint alarm system except that the battery is going out on the front door but that's because you're going in and out so many times. We've had it since it's first new in this area. It's quite good and very easy to work. It's nice to not have to have a key. You can just punch everything in. It's also good when there's a storm coming. You get a warning and it gives you the temperature and everything. The rep was very nice and informative. One of the neighbors had gotten it so we knew a little bit about it before he got here. We've had no problems with their techs whatsoever. They were very nice and explained what they were doing as they went along. We do have the camera and it's not convenient for my daughter or anything when she's at work because of the way my house is situated so I was wondering if we could send that back or not use it or whatever.

I'm satisfied with Vivint. The experience has been good. I have two residences with it, one that my son lives in and our own home. We did have to have a technician out the 2nd time after the initial installation basically to replace the panel. Everything since then seems to be working fairly well. There has been a minor hiccup but at this point, some of the glitches are working itself through. I've never had any issue at my place so that's not a note of dissatisfaction.

They are professional and concerned for one's safety. They want to make sure everything works okay before they leave. However the last technician that installed my upgraded security, which also included the medical alert band, kept getting personal phone calls through the visit. Then once or twice he had to go out to the garage to talk to whoever was on the phone and it didn't help because I could hear him speaking to his partner or girlfriend and that just prolonged my installation or my upgrade. But other than that he was very well-versed in what he had to do.

I wasn't happy with ADT when I figured out they hadn't put in a smoke alarm and I had a different service for my panic button. So when Vivint knocked on my door, I was ready to listen to a different service. I was paying ADT more than I would have to pay Vivint so I ended up switching providers. Sales rep was very nice. Technicians did what they had to do. I'm absolutely happy with the alarm system. But the panic button stopped working and it kept saying that there was a panic. They told me I would have my new panic button within 3 weeks and I don't have it even now so I'm not totally happy. They're a little slow in getting me my panic button.

I've been satisfied with Vivint since I've had them. The technicians were people that you would be satisfied with. When something comes up all I got to do is call their number and they'd tell me what to do. So far I've had good people to talk to. They give me what I need to hear and what I need to do.

Me and my wife were actually at my parents house and there was a Vivint representative over there getting my parents signed up. We already had a security system in the house and it just wasn't active. We just bought the house and we just needed something new. Also we just had our first child so we thought we needed a security system. The sales representative came to the house after he got done with my parents a couple of days later on. He was good. He was open and honest, straightforward with us and very helpful. He knew his stuff. I like the convenience of being able to control the system and the thermostat from my phone. Vivint offered great service. I'm very satisfied.

I moved this past June 2014. The new owner had ask for the Vivint alarm system to be left so she could activate it (not sure if she did?). I had a tech scheduled to install a new system at my new house and had issues with the tech on scheduling and ended up canceling with him, and calling customer service and canceling with them. They said it would be taken care of (Cancelled) and there was no mention at that time of anything further that I needed to do. I have not received any billing, letters, calls, or anything from Vivint since the first week of June this year and now all of a sudden I get a bill of $197.04 on my Visa statement (11/15/14). Sent an email and canceled on 11/15/14 was billed again on 11/17/14 for $49.26. They said they were sorry no bill went out for over 5 months but there was nothing they could do. Terrible way to treat a customer. Customer since 2008.

My previous security system was a mess when I had them so it was a pleasure when I got Vivint because I can use my phone to set the alarm. Their service is fabulous. Everything went smoothly with their sales representative. They did everything they said they would. The initial technicians were in and out of the house in no time. My experience with them has been pleasant. It's been great to talk to people. Every time I call I can get a hold of somebody and technicians come out when they're supposed to come out. It's been all good.

I previously had a home alarm system. That was several years ago by the same company, only it wasn’t Vivint then. So when the salesman came knocking on my front door, he knew I was a customer and said he could give me an upgrade. He was very friendly, informative and very good. He sold me on it. But I didn't realize I was making a commitment for two years when I bought the plan. Wish I wasn't committed for two years. I don't know if I'm gonna be in the home for two years. Anyway, the system was installed efficiently. But it's less than what I expected. The alarm system has a couple of weaknesses.

I got Vivint because I needed a system that you can operate with a cell phone. So far the service has been very good. I don't have any problems with the system and they're very good in responding when I have an alarm. They always contact me. If I don't respond, they contact the police. I like the customer service. The technicians that first installed the system were also very good. I like how after the men worked, they left everything clean. They are very professional.

I shopped several companies before finally narrowing it down to Vivint and ADT (via protect 1). In the end, ADT wanted to come to my home and do an overview and proposal (where I was assured by the rep on the phone that they would not only meet, but BEAT what Vivint was offering me, Vivint came out of the gate with a killer offer.) So, a couple days later the ADT installer showed up (late) and I presented him with Vivint's offer. He made a phone call from my table, and looked at me and told me they could not beat it, in fact, they would need an additional $900 to even match it. I thanked him for his time...lol.

Vivint is fine. I'm satisfied. I've enjoyed them and I'm still with them.

I purchased the Home Security from Vivint. My interaction with their sales representative was fine. The technicians who installed the system are knowledgeable about the product. The Security System does what it’s supposed to do. It's the first system I've ever had and it seems good.

I decided that I needed Vivint services because I like the idea of the control I have on my own house while I'm not there. I had an inadequate security system, they didn't have the automation that Vivint had. They said they were acquiring it and it's going to be available soon. But Vivint had had it right now and that's what we needed.

I would like to continue this service, but waiting 35 days for a service tech is absurd. Our door lock requires new batteries bimonthly - obviously a lemon and NOT what we were sold. It's a small item and a company that doesn't do the small items probably won't do the big items. Give me a reason to stay.

I heard about Vivint when their representative came to my door. There were a couple of incidents in the surrounding area and we got concerned with security so we decided to have their service. The representative and the installation team were excellent and very professional. I'm very happy and don't have any problem with them.

I needed assistance with transferring payment of my bill on 3 separate occasions, 2 of the three were excellent. Only in one the person tended to be less understanding. On a 4th occasion, I needed help with putting the app on my cell so I can activate and deactivate from away from home. The person was excellent, patient, understanding, going through each step with me. Thank you.

Years ago, Vivint was scanning the neighborhood and someone came to my home. I had another alarm system at the time but they gave me a better deal. The guy they sent was excellent and very pleasant. He knew what he was doing as far as explaining things that I didn't understand. The technician that was in my home the other day was very explicit in everything he did. He explained and didn't do one thing without telling me what he was doing. He is a very pleasant guy and very professional. So far, their service is excellent.

My operator went thru several different check points with me. He exhausted everything the two of us could do. A tech will be out next Saturday. He was very thorough. Thank you for a very professional & knowledgeable worker.

Our previous security provider never called after we accidentally set the alarm off numerous times so we tried Vivint. Their sales representative have been pretty good and the technicians were great. They were very polite, knowledgeable and did a great job. The service is fine except that we've never gotten our cameras working the way we wanted so far since the upgrades.

I received a text and then phone calls from Vivint that my alarms were going off at my house while I was at work. The fire alarm and door alarms were going off. Obviously, I was concerned right away, but my worst fears were quickly resolved when I looked at my cameras on my phone and could see that everything was fine at home. It turned out to be a false alarm due to something with our code and system. I was certainly thankful for the cameras where I could see for myself that all was well!

Very nice and on time.

I have had my Vivint since back in April. Have had only one little difficulty with my system. We had had a severe electrical storm and it sort of messed up my unit. I called Vivint and a technician came out and got me back online again. Have had no difficulties since that time. The unit is easy to use, feel more comfortable at nights, as I live by myself, and have every confidence in my system with Vivint. Would certainly recommend Vivint to any prospective family or person who might be interested in getting a security system.

As a new customer, shopping for a home alarm company can be quite confusing. With many companies on the market, there were many options. I decided to go with Vivint due to the customer service, pricing structure and security options that they offered. From the initial consultation, thru the installation process.. I have been completely pleased. Having the security of Vivint behind me and protecting my home and loved ones is such a great peace of mind. Recommend highly with no reservations.

Around 4am this morning one of the detectors' battery became low and began to chirp OK! OK! I used my step ladder and Pushed the wrong button on the Wrong One. Guess who came on and began to talk to me!!!!! You guessed correctly "My Vivint Support People!!! Do you all ever sleep? Thank you so MUCH for your help this morning. You helped me correct my problem and were so nice and patient!!! I wish the stars were Gold instead of green. You all deserve a Big Bunch of Gold Stars!!! Thanks, now you can laugh!!!

Vivint has been wonderful for my family. I like the fact we can actually talk to someone on the main system and it doesn't have to be over the phone. I also like the fact that individuals can have their own code to access. I use the mobile app to arm and disarm from wherever I am. Love Vivint!

Why I Like Vivint — I have had Vivint for a long time and have watched as they progressed with their system. I recently upgraded my system, and I am very pleased with the improvements. I particularly like now being able to monitor my system with the app. I have found their installers to be very friendly and helpful. He made sure I understood how the new system worked before leaving. I also appreciated the fact that I didn't have to take off of work to get the work done. I have had some problems, but have always received friendly and prompt on-line or over the phone assistance. I highly recommend Vivint.

Alarm was set off accidentally! Police were at my door in 3 minutes! Good to know that security system works so good if I should really need it! Thanks Vivint!

I like Vivint VERY much BUT my husband has a real problem with the very small keyboards which you use to put on the code. We may have to go back to our old security provider because the keyboard was larger and he did not have to repeat and repeat the same action 4 or 5 times to set the code. It is a frustrating thing. Other than that one problem which plucks our nerves each day, we think VIVINT is awesome and have gotten 2 others to get your security service because of our recommendation.

My family and I enjoy the service provided by Vivint. We enjoy the comfort of our home more with the use of the alarm system and cameras.

We have been with Vivint on our 6th year & always there for you when alarm goes off. Upgraded the monitor & installed the CO. This is great as it's all connected to the monitor. Thanks to Antonio (TOM) for suggesting this & installing while he was here.

I am very pleased with the services provided by Vivint. My last experience with system issues were resolved professional, promptly and Patrick (Vivint technician) was extremely knowledgeable, explained step by step what he was doing, and he also went the extra mile of providing training on my system with things that I was not aware that as a customer I had access to. Vivint is a vendor that I would highly recommend as a home security system. You will have the feeling of security when Vivint has your back.

I love it... I have the fob to use if I go into the basement or out into the back yard.... When I come into my home I set the alarm for being home (ALARM STAY) and when I leave I reset it for when I leave (ALARM AWAY). I accidentally set off the fob and I had an immediate voice asking if I was okay...

I was having problems with my old company and when a salesman came to my door, I switched right then and there. With the people that I've spoken to, service was extremely well. I have a situation that hasn't been fixed and I haven't decided if I'm staying with them. I'm on a month's mark right now. The alarm went off and nobody called me. It happened a couple of times and I called them up. They sent some very good people down that had it work. It happened again and again. It scares me leaving my house. I'll never know if I'm going get a phone call when something happens. I can open my front door right now and within 15 seconds I turn off my alarm and I don't get a phone call when I'm expecting them to call.

Somebody from Vivint came to my door and they got a good deal. The service, the representatives and the technicians who installed the system were excellent. Everybody has been so helpful. I'm not very brilliant with the internet and they've been able to help me so that's good.

I have paid my bill every single month for more than 2 years now as long as I've had them. They switched billing processes or whatever they claim and therefore lost track of payments in the transition so requested I send proof of payment due to the fact they can't keep track of their own records. I sent that in and now they are saying I didn't pay back in February even though I have proof I did and previously on the phone they confirmed I paid in February. They honestly are the most unreliable unorganized company I have dealt with. I do NOT recommend anyone uses them for home security!!! They are TERRIBLE. Also they use cheap equipment that you could buy at Radio Shack. My gut feeling told me don't do it when the salesman gave me his BS pitch... but they pry and pry until you give in. They also NEVER compensate for any problems you have and are nothing but blood suckers.

I had somebody else before Vivint for a couple of weeks but I wasn't very happy with them so my brother suggested to call Vivint because he has them. I have a stalker so I purchased the alarm system for my garage, motion detectors for two windows and for my basement. Their service is perfect. The representatives are very pleasant. The stalker did get into my garage and I wasn't here but the police came. I had the same technician from Vivint come here twice because I had to replace my doors. The gentleman was very polite and very professional.

I wasn't really familiar with Vivint until one of their salesperson came to the door . It was time for an upgrade and what was being offered was very appealing to me so I went with them. The sales representatives was very nice, very pleasant and knowledgeable. I'm very satisfied with the company. I like the way they monitor everything. They don't send the cops right away, which my old alarm company used to do and cost me exorbitant amounts of fines. I also like the way they handle things.

Vivint has always given me friendly customer service, and I feel safe as they have always been prompt when it comes to responding to alarms. However, half of my sensors have fallen off and I am missing pieces. I have called, and their only solution is to mail me pieces to install myself, or charge me $60 to have a technician come out and do it for me. I have done the mail in pieces in the past. They are just stickers and fall off after a while. The only ones I have left and are working, are the ones left over from my previous alarm company. My contract is up and it looks like it's time to move on.

Vivint provided me with home security service. These are troubled times. We weren't home a lot. and my home got broken into a few years ago. Service has been very good. Reps were good, as well. I last called about needing more contacts on my backdoor. I was changing the contacts on my backdoor and they were helpful. I've been very much satisfied with it. Sometimes we accidentally trip the alarm and they're right on point. I appreciate that, to know that they're monitoring my house.

Vivint has been fine. I'm 88 years old and I live alone and thought it might be a good idea to get their service. Their reps have always been very nice. One complaint I have is the paint on the sign out in front of the house that says "protected by Vivint" is coming off and it looks too weird. It's half orange and half white. I mentioned it to the person from Vivint who called the other day. They called to see if everything was alright because I didn't turn off the alarm fast enough when I came into the house. There are two people I mentioned it to but nothing has happened. Then I got another call later encouraging me to renew when my time was up. It was stressful but I told them I wanted time to think about it because my finances are in danger. Other than that, it's been fine but I'm probably going to drop it because of my finances.

I got Vivint as a way of ensuring some safety for my wife, and I'm very satisfied with the service. Reps were excellent. We had them come out, upgraded the system, and did some stuff. It was great. Technicians were knowledgeable and explained everything. They were courteous, efficient and did a good job. I would recommend Vivint. It's a very good experience and I enjoyed it.

I have had Vivint for several months now and 100% satisfied and feel totally protected. I purchased more sensors to complete security and Vivint tech support was great with no hassle getting them added to system. It is very customizable to your preferences. I have read some reports and reviews that are negative and do not agree at all. Had a problem with iPhone app after 8.0 update and they fixed it with Apple very promptly. System comes with touch screen not key pad and simple to use. I do and will recommend Vivint to anyone looking for home security including family.

Everything is great with Vivint. I've had their alarm system for a couple of years. I signed up with them because the crime rate is pretty high over here. I'm very satisfied with them. Their sales rep explained everything and answered whatever questions I had. I also had a very good experience with the technician.

I've had Vivint for almost seven years since I bought the home. The representatives and technicians were very good.

I heard about Vivint when they were in the neighborhood. I purchased their security system. The sales representative is fine but the technicians that installed my system didn’t spend enough time on it. They were in a hurry to get out and so they left some things undone but they came back and fixed it. But the battery in the motion detector has run down after only a year or a year-and-a-half, however long we’ve had it. Every time I tried to turn it off, it says, “Battery low.”

A salesman of Vivint came to my door. I’m not in good health. I also have an alarm on a necklace so I bought that thing on my wall that tells me my doors are locked. I have the talking voice that tells me if a door is open and which one it is. And they put in a new thermostat. So far the service has been good. Their representatives are positive and the technicians that first installed my system were wonderful, very personable and proficient. I feel secure with it in my home.

I live at home by myself so having Vivint sounded like a good idea so I got their services. I love Vivint. They have caught a burglar. They helped me when I had a fire. So they've really been good. A lifesaver on several instances. Interacting with their reps has been great as well. Anytime that I've had a question or anything, they've answered it and taken care of anything. The technicians who installed the system were good too. They took care of installing it and answered my questions on how to use it and did a good job on installing it and cleaning up afterwards. I would recommend them. I just had good experience with them all the way around so I would definitely recommend them. It's worth it.

After a creepy installation where the sales guy claimed that the free equipment deal was about to end (the deal was announced on the radio two weeks later) and the installers left at about 1:00 a.m., I've dealt with chronic troubleshooting and poor customer service for the past 15 months. My most recent frustration with Vivint occurred today. I came home to the loud beeping going off about every 3-5 minutes. Call #1: Service and technical support woman had me dismount panel, remove wiring and continually asked if I had access to a wall outlet, which I do not. She had me unscrewing screws smaller than a needle, all while listening to the beeping go off every 3-5 minutes. Finally, she asked me to go flip the switches in power box. Not surprisingly, we were disconnected. Despite the fact she had two numbers for me listed in front of her (this is home security after all) she made no attempt to call me back. Total time of call: over 32 minutes with no solution.

Although I am very pleased with my system, I recently had to wait 3 weeks for a repair man who is less than a hour away. I am 75 years old and was recently hospitalized after a fall. I felt that 3 weeks without my system was a bit long. I was also told that there would be a charge of a minimum $24.00. The entire panel had to be replaced because it evidently was defective. I have not checked if my monthly bill was changed.

I just spent 49 minutes on the phone with Vivint customer service trying to get them to switch my camera for a keypad door lock. My system was installed 5 months ago and this was the first time I had the time to phone them about the issue. The camera has not worked since the moment it was installed by the installer. She left my home knowing that it was not working and simply informed me that it would take time for the internet to catch the signal and that it would be up and running shortly. It never came online. I wanted to install a keypad door lock instead on my inner garage door and was told by the first customer service agent that I simply would not be able to exchange the camera for the door lock. It was not possible.

I purchased a home security system from Vivint. I need it because I live by myself and we have been getting a lot of break-ins from people from Mexico. Service was excellent. Interactions with the sales reps were very good, too. I had a bit of a problem with the air conditioner, but the technicians resolved it. It works fine.

I purchased a security alarm from Vivint because I liked what I saw on the website. The service is great. The only thing is sometimes the camera gets pulled out. I have to call and they’ll guide me over and get it back running again, but not all the time. Sales representative was good. The technicians who installed the system were very great. I loved the service.

I recently bought new doors and had to have sensors reinstalled. The technician was so polite and professional. He told me of other features of Vivint that I didn't know the Company had and had not thought about adding. I really appreciate how promptly Vivint responded to my need. I am very satisfied with this Company.

About six years ago, somebody came over to our other house and sold us Vivint's equipment. At the time, our kids were young and they stayed home a lot by themselves because my wife and I worked. We thought it would be better for us to get a security system for protection. The technicians who installed our system were good. They were quick and it didn't take them long. Their customer service is really good. Everything is fine.

My overall experience with vivint has been great. Vivint has great customer service. I have never called, and a problem has not been resolved. I have easy access to my entire home with a touch of a button on my cell phone.

We have had nothing but problems since we set up our system. The list is long! Our sales rep made promises he did not keep, window sensors where never hooked up, tech appointment where no one showed, and the final straw was when we discovered our carbon monoxide detector was never hooked up. As I sit here writing this I am waiting for a technician to arrive to remove all the Vivint equipment. Our time frame was 4-6 pm and I coordinated my electrician so he could set up the smoke detectors and thermostats. It is now 7:30 and still no technician. Vivint put my family at risk, caused numerous inconveniences and now extra expenses. Needless to say I am very upset.

We have used other home security systems. I am not usually swayed by ads or persons at the door trying to get us to switch. But I was SO disappointed with the one we were using, that when Vivint came along (or whatever it was called a few years ago), I listened. I got my hubby to listen. We switched and do not have to ever switch again. This company has very polite and kind HUMANS answering the phones. They call when the alarm is acting oddly. They make sure that you are really OK, and not saying you are because there might be an intruder in the house. They really really know customer service, safety and psychology of what might be happening and really make sure that we are really OK, if something goes wrong. I would like a larger key pad for our older fingers. Sometimes we hit the wrong numbers... and they call to make sure we are fine. I LOVE THIS COMPANY more than any other company! I like to promote what I deem awesome!:-)

Vivint came to my door one day. I already had a security system and they were just some real personable young men and I just trusted them. I never do that. I don't know how they impressed me enough that I would let them in my house, but we upgraded and I went with Vivint then. My experience with Vivint has been great. I am waiting on a technician on the 18th to replace the battery for me. They're very helpful when I call them. The technicians who installed our system were just so nice. They just instilled a trust into me and I was very happy with them. Anytime that I've had a problem and called, we've either talked it through and they've walked me through it or they've sent someone to do it and it's never been a problem.

I've been having problems with my alarm system for over 6 months. Dealing with customer service has yielded no positive results. I'm paying 100% of my bill but not receiving 100% of my alarm services. To this day I still do not have a full functional alarm system. I'm very unhappy and very dissatisfied right now with this company & system.

Vivint offers top-notch equipment with the latest technology and conveniences. Every time we have had an accidental alarm, their team has been extremely quick to respond and contact us. I have the highest confidence that Vivint can and will provide high-level security to keep my family and our home safe.

Vivint has been very helpful. As soon as my alarm comes down, they call me right away. The service is very nice and there were no problems at all with the installation. I'm very satisfied with it.

I purchased the battery but it didn't solve the problem so a technician came out and replaced the correct battery. Plus installed smoke detectors in my whole house so I feel double protected by this step. The techs were prompt and well informed on what they were doing. I am very pleased with Vivint and their team.

Several months ago a technician came out to upgrade my alarm systems. He took one look at the control pad and says that he didn't have the right equipment and left. He said I should call it in. Nothing has been done.

I’m not having a very good experience with Vivint and I cancelled my second contract, which I have not yet received a response to. I was misinformed on my new contract after having been with them for three years. I was misled; nobody told me about data usage for the cameras, I was told it was getting re-updated. So I’m not very happy with them right now. The three years prior, I didn’t have any problems with them, even though I realized now that being charged probably $12 more a month than the average person with less equipment, but that’s my fault because I didn’t do my homework, so I can’t blame them for that. I hate to have to complain about anybody but when you’re not told certain things, it’s not right.

The overall product is very good. The interface with the Vivint representatives both in person and on the phone has been very professional. The only negative has been the cost. It seems high even though the product has performed well.

One morning my wife and eldest daughter were in our downstairs bathroom when I heard a loud crash from the bedroom upstairs! I then heard our alarm go off and jumped out of bed to make my way downstairs. Within seconds of the incident a very professional person responded. I was extremely impressed by the way the system worked and felt a great sense of protection from this experience. The person who responded was obviously well trained and courteous while determining this was a flash alarm. The experience left me reassured my investment in Vivint was the right call!

Vivint is quick to respond when things are not right.

I have had many interchanges with Vivint over the past four years and they are spot on! When my alarm has been set off they are on the phone immediately and do not delay in sending the police to check my home. When I moved to a new home they moved with me and had the system installed the first day of residence. They have also notified me of extreme weather alerts for my area. In other words, they keep me safe!

Love this company, customer service is always friendly and happy to help, they even assisted me with battery change on thermostat. The ability to control temperature, and lights remotely is an extra bonus.

I purchased the home burglar and fire alarm service from Vivint because I wanted to be more secure about fire and have few things and the house to protect. The installation team is excellent. I had very little interaction with Vivint on the phone, just contact with the service people.

We had Vivint installed on our new house on the recommendation of a friend after a break in attempt shortly after we purchased the house. My husband was about to leave on deployment and I was worried about being home alone. Since my husband was on leave, he was the one to get everything set up, and put the account in his name. This would normally be fine, but it complicates things later in the story. This was not Vivint's fault. Per my husband, the tech that came out to install was super professional and nice, made friends with our new puppy and was very conscientious about cleaning up all the shavings and such from the install. The system was easy to set up and use, and every rep I've ever spoken to has been courteous and professional (things that cannot be said about other companies, particularly when trying to deal with Power of Attorney issues while your husband is overseas-what a headache that can be!).

Best company I've had privileged consulting with. Very professional, honesty, and curiosity through this company.

I would like a front yard sign to announce I have a system. Really like light system and being able to arm and disarm outside my home.

We have been using Vivint since early June. Initially there were a few problems with connections and door locks but these were all addressed quickly and successfully. We have had no issues with this system since. It is wonderful to know that you can unlock or lock doors from your car leaving your entrance to your home easy when carry large objects. We had added many lamp modules which we switch on and off while we are away to make it appear someone is home and this Christmas our entire outside and inside lighting will be controlled by the lamp modules. We are going to be extending it to garage door opener, cameras and anything else that can secure our home. Great system. Do not regret dumping our old one we had for about 20 years.

I've been satisfied with the service although I haven't had to test it with a break in. One disturbing thing when I called about a month ago because my remote broke and I was told I'd have to pay $60.00 for a new one. I felt that I'd been a good and long time customer and after all those years it seems like I could have been issued a new one. She was adamant in her refusal to do anything about it. That was disappointing. I'll rethink my continuing with you when my contract is up. There are lots of alarm companies to choose from. Thank you.

I like the fact that Vivint has a quick response to all emergency situations whether it ends up an emergency or not. The staff are also friendly as well. Anytime I have called in, they were able to answer all questions. I haven't been with Vivint very long so don't have much to review. The only complaint I have is I wish there were more options in the control panel. The salesman told us that the system could do more than the installer said it would do. The installer was right. Vivint is still a refreshing change from my previous provider as I never received a call from them when the alarm was set off or disconnected by me.

Technician showed up right on time and performed his tasks swiftly and professionally. While he was here, he also installed a Carbon Monoxide sensor/alarm that we've wanted for some time.

Using your services in excess of one year and have absolutely no problems in any area of your company and services. Am especially thankful for the comfortable feeling I have with the security and your availability on general matters concerning my equipment and security.

After having Vivint for about three months I came home to find an alarm had gone off in my home. Nobody at Vivint contacted me, my wife or the police. After working with Vivint on this they have sent tech after tech to work one issue after another. They have swapped the panel three times, had to rework the locks, replace the camera and replace multiple sensors. Bottom line, we have had issues with Vivint for over two months and still no end in sight.

I would like to thank this company for the great service and awesome equipment. I'm completely satisfied with everything. My sister installed hers this week and is so happy too! I love this awesome technology!

Great telephone tech support.

I am extremely happy with my system, especially the app for my iPhone which allows me to arm, disarm & monitor my system. I also like the history feature which lets me see what activity has been happening.

I heard about Vivint through a fellow teacher that works with my wife. Her husband showed me the system and I was highly impressed with the remote activity that it could do. And so far, it's superb. I cannot complain one bit. The only issue we've ever had was with an installer but that was all resolved; they sent a different person out and everything has been wonderful since then. Everything's been wonderful with the sales rep as well. I've called technical support twice, the last one was regarding my thermostat calibration and that lady was absolutely wonderful. She knew exactly what I was trying to find out, walked me through the process and it was great.

The other night I received a call in the middle of the night from Vivint. Apparently one of my sensors had disconnected and was sounding my alarm. Vivint went the extra mile to be sure I was who I was and that I was safe. Very impressed by their quick response in this situation.

Vivint installed the system very quickly but when it comes to repairs, we had to wait 2 weeks. 2 weeks without any security coverage. It's my belief that new installs get priority over repairs. Not the best business practice. 2 weeks is too long to go without peace of mind and maintain company faith. Sorry Vivint. You can do better. Please do better in the future.

I had a security system previously and wasn't happy with it so when a Vivint rep came to my door, I changed over to them and got a home security and heat monitoring where I can monitor everything from my computer. The service so far has been very good. I am satisfied. Initially, our experience with the technicians that first installed that system was a little rocky but it was an issue with the salesperson because they told me one thing and what I actually got were two different things, but we worked it out. Other than that, the Vivint reps always come whenever I have a service issue and fix everything and make sure everything in the house works. They just don't fix what's there, they check everything before they leave and were very pleasant. They clean up after themselves if there's a mess. Everything was good.

I purchased the burglar alarm from Vivint. I already had a service but they were better so I changed over. It's been excellent so far. The technician who installed the system was very good.

I live alone. I'm an old widowed woman and we had some robberies in the neighborhood. I'm not using the whole alarm system but I purchased the whole thing. The main thing I got it for is the alarm around the neck because I've had a lot of heart problems. Everything has been great and even when I've set it off accidentally because I wear it all the time, everyone has been so nice. I even wear it out when I go leave the house or even go out of town because I'm afraid I'll forget to put it back on when I get home.

I purchased a security service from Vivint. I had owned another one but changed over because Vivint was a whole lot cheaper. I'm very satisfied with it and I can afford it. I just like it.

We had a break-in, a robbery, so we started looking into security systems. We got t before they changed to Vivint and we're very pleased with the service. Everybody I've ever talked to has been good, and the technicians seemed to know what they were doing. I dropped a plate and broke it a couple of weeks ago and it scared me. The alarm went off and somebody from Vivint got a hold of that and I told them I was having a bad night. I’m very pleased with the service.

I've had Vivint for years. I purchased the house alarm. Dealing with their reps has been really good and excellent. They come out if there's an issue or a question. They're able to answer it. We have a good experience. I like everything about Vivint. I like the fact they get on the phone - that cops are called immediately.

So far, we haven't had any problems with Vivint. They're very responsive whenever we call them. We were in and out of the house at the time so we decided to have them install the security system on a couple of doors and windows. We're very satisfied. The two different sales rep we had both seemed knowledgeable, personable and were straightforward on what we'd be getting. The technicians that installed they system seemed to know what they were doing. They worked with us on how sensitive to make the system because of the pets we have. Vivint provided us good service.

The salesman Landon ** from Vivint was at first what seemed to be a respectful and trustworthy guy. He promised to take the bill from ADT and pay the balance that would occur when stopping their service, only reason why I switched because I could not afford that bill at this time. He was very communicative via text, until that bill came. He responded one time only to my husband to ask if that was the final bill we sent him via text and stated he would take care of it. Here we are months later, I've been referred to a credit collection agency, and unable to get in contact with Landon now. I have reached out to Vivint who seemed concerned and stated they were going to get a hold of him. When I returned the call because I didn't hear from him, the number given to me by a Vivint rep was always busy. Just really upset with this and now have an approx $540 bill affecting my credit.