Vivint Reviews

The entire time we were quoted $49.99 per month service. We like the idea of having security and automation in one package. While still under the belief that the monthly fee was $49.99. Before a single paper was signed, the agent had the installation crew in punching holes in walls, doors and windows. It was not until after I signed a contract that I was told that the monthly fee was $69.99. Even though the equipment was installed well and the technicians cleaned up the install debris there were several things that did not hold true to the agent's pitch: 7 days FREE trial. Contract states the buyer has 3 business days to cancel, not 7. Even agent entered cancellation date on contract at 3 business days. $69.99 fee charged the day of install. The agent did not inform us of this BUT the contract did state that a charge would be made.

The pitch was quick with a lot of promises and the "I have installers working in the neighborhood now and they can install you today" was just a ploy to get name on paper and not allow you to research the options. We found that Vivint had changed its name from Apex due to tons of complaints AND federal actions against them. Also found they were not BBB accredited.

I called customer support the next day to cancel our service. I was given another super sales pitch where they could drop the price of the full package down. I informed the customer service rep that I was not going to change my mind and I was going to cancel. The rep gave me his email address and told me to send a scan of the signed cancellation notice and he would start the procedure. I did so but I also followed up with sending in the paper copy USPS 2nd day delivery with receipt confirmation. The rep said once this was received I would be called to schedule a date and time to have the equipment picked up. The rep also said that all holes would be repaired and any moneys collected will be refunded.

NONE of this has come to fruition. NO call, NO pickup and NO refund of any monies collected. And under no circumstance should you allow Vivint to have direct access to your bank account. If I had used my bank card, I would have to just cancel card and get a new one. Once they are tied to your bank, you have to treat those transactions like they were a check. You have a big bank fee to stop payment on future transactions. Even then they could change the amount by a penny and the bank would honor the new amount. They have not hit my account again but they are not hurting themselves to cancel the contract. Run away from Vivint. Their deceitful practices continue. The statement "We manufacture all our own equipment" is totally false. I was at a major home improvement center just this week and saw the same home automation equipment offered there under a different branding.

My husband took him downstairs in the basement to look at a window. I ran upstairs to get my iPad to research Vivint. When I came back downstairs, he noticed I had my iPad and I was on the internet. He said to me, "what are you looking at? " I thought that was a little rude. We went back to our kitchen as he continued with his rehearsed sales pitch. I came across this website and read some of the reviews as he was talking. He kept looking at me as I read the reviews. He proceeded to show my husband a couple of videos on his tablet.

After reading some reviews on here, my demeanor changed. I wanted him out of my house. He noticed that my demeanor had changed and said to me several times, "I get the sense that you don't like me." I said to him, "I don't know you." So we went back and forth almost to the point of arguing. My husband, the nice guy he is, did not say anything. Granted, my husband did not know that I had read some of these reviews.

Long story short, I asked the sales guy if my husband and I can talk about it and he said that we have to make the decision the same day. So I asked him to leave so I could show my husband some of the reviews and once he saw them he agreed that this company is a rip off. I'm so glad I saw this website. I don't usually write reviews but I wanted to share my experience to hopefully save someone from getting this system. PLEASE DO NOT BUY FROM VIVINT! The sales guy was very unprofessional. I can only imagine having to deal with customer service if we would have agreed to get this security system.

They are already getting all the tax breaks for the unit but yet they still want to suck you dry. Because it’s summer our last bill to them is $410.00 and depending on Mother Nature and the sun it can go either way, up or down. In any business no matter what it is when you finish a job the most important thing is your customer - are they happy with the finish product. Vivint doesn't care if you are happy. If they were they would not have so many people complaining. You see the TV ads about how happy some customers are; well wait till they get their bills for both Vivint and Hawaiian Electric. One month we paid almost $600.00. Wow again, what a savings. After all this if 10 panels were removed I wouldn't be here writing all this about them. I would have simply faded away.

They did the install & I signed up for the service but was never charged for 3 months then the constant phone calls started from the billing department that I owed $487 in charges and they wanted their payment to which I advised them I didn't have that amount & it wasn't my error that they hadn't done the automatic deductions as they said they would. So I wanted to cancel the service & they switched me to a customer service rep in the recovery dept who promised me that he would waive the 487.00 in charges and he would reduce the monthly charge by 10.00 & I wouldn't have to start paying until July because it was their error so they could retain me as a customer. I agreed and this was on June 11th.

After that the calls from the billing dept started again so then I advised them what the previous recovery agent had promised me & they said, "It's here in the notes but it's still pending so that's why you are getting the calls so just disregard them." Then on 7-4 I had a charge on my bank account for $400.17 which put me $349.00 overdrawn on my account and I had two bills scheduled to come out as well & I wasn't scheduled to get paid for another week. I called Vivint & was on the phone for 2 & a half hours & finally after being transferred to 4 different supervisors & was told Mitch didn't have the authorization to make me those promises so the charge had gone through & if they could call me back. I then called my bank & they advised me that Vivint could reverse the charge with their merchant ID so I could get an automatic reversal to not be overdrawn.

Back on the phone with Vivint for another hour along with the bank as a three way call to find the merchant ID for the credit to which no one had, but finally one of the supervisors got on the line & says this was a rare & isolated incident that was their error & they would do a reversal but my bank said I had to wait 24 hours for the turnaround. I also cancelled my service & said I know no one that would take over my contract nor would I refer anyone to them. They said someone would call me & no one has so far. I was reduced to tears on the phone as I have never in my life been flat broke & overdrawn by no error of mine. No one should do business with this company, terrible customer service & pushy salesman. The withdrawal that was a rare & isolated occurrence also happened to a co worker of mine as he signed up for the service then they didn't withdraw the monthly amount or the activation fee & withdrew 500 at one time without telling him either. He also cancelled his service after days of arguing with customer service as well.

I am paying top dollar and locked into a 3.5 year contract for a system that is partially functioning. Maybe techs going out to homes having these issues need to be updated as to system glitches happening country wide. At least I don't have to pay the $49 service charge! Spoke with customer loyalty numerous times and settled on two months of free service which seems fair provided at the end of those two months I'm paying for a fully function system that was promised on day 1. To top it all off, money is being withdrawn from my account in amounts and dates not stated in my contract. Account manager in customer loyalty dept "isn't quite sure why that's happening" and why they can't get the sales tax amount correct for the province I live in. So far, one unsatisfied customer with overall experience. Please think twice and do your research before considering!!

On 9 May 2012, I signed a contract with Vivint for 42 months. The scenario is pretty much the same as many others I have read with the purchase of this alarm system. I was approached by a Sales Representative and he went through the whole sales speech on how good it is, many of my neighbors had purchased it (I could see the little Vivint banners in their yards). Unless that was done w/o their permission, I thought it was a good thing. I hadn't planned on moving from Alaska anytime soon (I had my current house for 1.5 years, separated and been working about a year). So I signed the paperwork, and they had the system installed within a couple hours or so.

I was happy with things until I experienced a family tragedy. My son committed suicide in August of 2012. I decided to move in June of 2013 to start a new life and get out of Anchorage, AK, a sad reminder for me of my son's death. I called Vivint up and asked them if I could cancel, as I was moving to be with my sister in New Mexico and wouldn't have a house for a while. They said no, however if I find someone to take over the system, they would gladly transfer it over to the new owner. I told them I didn't know anybody, my husband didn't want it (he moved into this house in July 2013). I told them it's not my job to "sell" their system. If it was so good, they should have people in their database ready to buy it. They would hear nothing of it.

I had turned off my system at the beginning of the year in 2013. I did not want to do business with someone so uncaring. They are still getting auto payment from my card, and one can't go in and just delete the payment method unless a new one is entered before it is deleted. I have since called a couple of times, and still no help from them. I have more than paid for their equipment, and then some...and I have not had it on since beginning of 2013. I would have gladly continued using their system, but I had a life-changing event, and I didn't need it anymore.

Just so you know not all companies treat their customers that way, here is what happened with a 2-year contract with AT&T. I had purchased the new iPhone 4 for my two sons in September 2011. Since we get the phones upfront, a contract for two years is required. I didn't mind because I knew we would continue to use the iPhones past the 2-year contract. If you cancel before then, you pay a pro-rated amount based on time of purchase and cancellation.

When my son died, I called AT&T and asked to cancel my sons' iPhone contract, and how much I owed them for the year left. They asked me why I wanted to cancel, I told them my son died. The representative said, "ok, please hold for a minute". She came back on the line with me after about 30 seconds and said, "We at AT&T are so sorry for your loss. Please accept our condolences, and don't worry about the remainder of your son's contract, no charges are due." I asked about returning the phone, and they said to keep it. To this day I have renewed my contract with them, and am very satisfied with all aspects of their business, but mostly because they realize life changes things sometimes, beyond our control. They immediately responded with human care and concern when I called them up, instead of worrying about their product. I hope most companies treat their clients in this manner, because that's what makes a company successful!!!

So, I am still paying for a system I haven't used for 1.5 yrs, and I am convinced that this company is no good, as they won't find someone to take over my system (they can't because they don't have a good customer base). They have extremely poor customer service in all aspects of their business from all I've read on this page alone. You can add me on as another dissatisfied customer.

After removing the equipment they took $168.00 from our checking account without authorization. We have been fighting them for a month to get our money back and they have promised many times that our check is in the mail; they are over-nighting it to us, etc. etc. We still don't have our money back. We have filed an official complaint with the State Attorney General and hope that they can do something to prevent this from happening to anyone else. We have also posted to their Twitter and Facebook pages trying to get the info out there, to not trust this company.

I cancelled and went back to the company I had originally before I switched to Vivint. I called Vivint today to confirm the account was cancelled and was informed that that legal team said I could not cancel my service. I informed the representative that I no longer even have the Vivint system in my home and he offered to have a technician come out and install it again. I advised him I did not want Vivint anymore due to their lack of protection they provided for my home. They told me that they are continuing my service however the system is no longer in my home and you would think that if they were monitoring my system they would have called me to notify me that my system was tampered with when the other alarm company removed their system, but I didn't even get a call about that.

I would not recommend Vivint home Security to my worst enemy. Sure the system is fine when nothing happens to your house but once your home is broken into, Vivint company is not there for you. They just want their money. They were quick to take my $100 for the extra equipment I ordered. however I had to wait over 2 weeks just to receive it in the mail then I had to wait another 2 weeks for an appointment with a technician who didn't even show up to install it and to make sure my system was working properly. Vivint is horrible.

First off, I WOULD qualify and second off my husband would agree to what I want to do with the house I had before we got married! Then, after delaying me for at least 40 mins he had the nerve to ask me to install it TONIGHT!! Ugh, no. I have 3 hungry kids that need to eat, take a bath and go to bed. Finally he left me with his number and I said I would call him - I won't be calling. Not after reading the stories of the people who actually got it. I will stay with the alarm company I already have!

It took this 20-year old sweaty boy 4 hours to install the system which was not cool. After having it for a couple days, we wondered why the heck we got this!! So we cancelled it. It was horrible, they almost wouldn't let us and I had to jump through like 300 loops just to get it cancelled. Finally we got in, cancelled and a tech guy was suppose to come out and take it out, well he never showed up. We were on hold for 3 hours and they still said sorry, he isn't coming. Finally we got the system out and have a huge hole in our wall, the installation guy doesn't care.

We also got a call from the salesmen who hassled us about cancelling it. ANYWAYS, it's been about 2 months and we still don't have the $160 back from them that the sales guy said we didn't even have to pay! They said the cheque got lost in the mail, than they would put it back on my credit card and never did. So here we are still waiting for this money back that's been on my credit card. All I know is I wish I researched Vivint when the guy came to our door. Don't get this system! They lie and it's not even worth it! It seriously sucks!

After his spiel, he asked me if I was interested. When I said no, he did not seem happy. I said I could talk to my husband about it if he would come back on a different day. He said today was his last day in town. He then proceeded to ask me if I knew my neighbors. I said not really, as we are new to the neighborhood. He asked, "How can you not know your neighbors?" This was the beginning of my dislike and distrust for him. He then proceeded to tell me how each of the neighbors on either side had just subscribed, and went as far as trying to give me the business card of one of them (funny that he carried her business card and not his own...)

He told me the system came with free installation, and that for 3 door sensors, a window sensor and possibly another feature or two (can't specifically remember) it would be $53/month. He also said there is a 12-day trial period in which I can cancel at any point. I again said I wasn't interested and added that a security system was not in the budget at the moment as we have home renovations to do. He then asked how much my homeowner's insurance is. When I told him I wasn't sure, he rolled his eyes and asked, "How can you not know?"

At this point I was about done with him and again stated that I didn't think it was appropriate for our household and that it wasn't in the budget. He got noticeably frustrated and said, "It's fine," turned around, and slammed the door. It's really too bad that the company is too good to be true, because their products look quite innovative and some of them look very convenient (i.e., being able to turn lights off with your phone, seeing deliveries, etc.) But after this run-in I will wait for a reputable company to come out with a similar product.

I have had keypad issues from day one to the point where my 15 year old daughter is not able to disarm the system and continually sets off the alarm trying to shut it off. It got to the point where she would call me before she went into the house for me to remotely disarm the system so she did not have to, or she begged us to not set it if she had to disarm it. This means that I have to stop whatever I am doing to shut it off. My wife and I both have set off the alarm several times for the same reason, the touch pad does not work. We all have iPhones so using a touch screen is not the issue. Very frustrating.

I called last month to report that I was not able to Arm/Disarm my system remotely and was having trouble logging into my system. When I called the technician they said it was a simple fix and that she could see on her computer that my system has very weak inconsistent cell coverage and that was why my system did not work. She said they only had to install a "cell booster" and it would be a "quick fix". We made arrangements to have a tech come out to fix it but it would be a few weeks and in the middle of the day, so again I cannot use my system. The tech finally comes out and has NO CLUE why he was there and what was wrong. The tech and his partner stood in front of my panel for over 45 minutes playing with it when it was supposed to be a "simple fast fix" trying to debug it.

My wife had to get back to work so after over an hour and nothing done they had to leave. But at some point the tech totally broke my system where now it cannot be armed either by the main panel or remotely. My system says " ISSUES Panel - Not Responding". So now once again I have been without an alarm for nearly 2 months. I finally was able to get another tech appoint for a week later, I was home all day and they never showed up. My system is still broken.

He said he "lost" his business cards, so he couldn't give me one - but I've read on other reviews that the salesman told them Vivint doesn't have business cards. (???) They also have no printed material, which is fine, as it would be a waste of paper and heavy for a sales person to carry around...but that means I'm going to have to go online to check the company out, and he acted like he didn't like that idea much.

He wanted to sign me up then and there, with no printed material and without doing research online. I told him I was going to have to discuss it with my wife, but he acted like he wasn't at all interested in coming back in a week or this weekend or even tomorrow. It was right now or not at all. That may be a good way to sell candy bars door to door for charity, but not long term security contracts. How could a big company not know that?

I'll eventually get security, but it won't be Vivint.

Then he tried to give me stuff I didn't want in the package and I had to tell him what I wanted. Then he said that I had to be flexible with the install people. I told him the only time I have available is Saturdays. He said they can install on a Saturday and I have time to think about where I want the equipment placed. I didn't know it was going to be this Saturday. He made a call and said the install will be here in 10 mins. I told him I am busy. Then he gave me the phone to talk to the customer service rep. And I told her I do not want it installed today and she said in order to get it free it has to be today. I told her the guy didn't say that. Anyway the install guy came thirty minutes later and he was professional and nice and cleaned up any mess he made. After he left the alarm kept beeping.

The sales lady was still in the neighborhood and asked did I like the system. I told I did but it was beeping. I let her in to look at it and she call the install guy and he came right away to fix the problem. By the way the sales lady was nice too. I later found out she was in training. I went to the computer and read the reviews about the company and they were horrible and scary. I also looked at my contract and notice the back of it - you cannot read it and the sales guy printed my name in the front and dated it after I signed it. Being a professional I know that isn't right. The next morning the alarm beeped again. It read my side windows wasn't connected. I called customer service and they had me doing all this stuff to figure out the problem. Then he said he will send the technician out tomorrow. I told him I don't want my alarm beeping while it is on and what can I do to stop it. He said he would send a signal to stop it so I waited, and the panel still said the same thing.

I called back and the lady said she will send a signal and it takes 10 mins. Well it never worked. I went right on my phone to the app and bypassed it myself. It just bothered me that customer service could not tell me that. At that point I looked up on what I needed to do to cancel the service. On a site called Hub.com it had the letter you can download to cancel, and the email and fax number to send it in. I read on the reviews that people said they did this and the company still claimed they didn't receive it, so I read on the contract that you can send a telegram. So that is what I did, and emailed the cancellation and faxed it. I knew it was no way they could not say they didn't receive it.

I called to confirm the cancellation and the guy said he was the manager and to send him the email directly and he will add the cancellation to my account. I did and he sent an email right away confirming he received it. He did ask me what I didn't like about the service so I told him. I told him the product isn't bad but the sales people are pushy and they are deceitful. I told him I did not like the fact that I couldn't read the back of the contract and the salesperson printed my name on the front and dated it. I also told him that they need to better train their people in customer service on how their system works. I told him if they make those changes I would reconsider in the future. I just hope they listen.

I have talked to at least 6 customer service people and no one has helped me. I was even told that I was too confused and lying. Then that legal doesn't have a phone number and would be too busy to talk to me. I was given an email address to contact that I had already been contacting with no response for days. This company is extremely unprofessional, unethical, and downright rude! I have contacted the BBB, FTC, and the General Attorney's office for Tennessee.

Against my better judgment, I agreed to the service. Before we even signed the paperwork, we had 2 guys knocking on our door ready to install the system. The sales rep wanted our banking information so he could set up auto-bill pay. I refused, and asked for a bill to be sent. This seemed to be a problem and the sales rep had to make a call. After much pressure to give banking info and my consistent refusal, they conceded to send me a bill, but not before the sales rep asked us to make sure to pay on time for the first 7 months so he's assured to get his full commission. I was a bit offended - we have excellent credit and pay our bills.

Installation: Guys were here till almost 11:30pm. The system was defective and not working properly. The install guy set up a follow up appointment for the next day. Before he left, he had me take a survey with Vivint customer service. He had the phone on speaker phone so he could hear the questions I was being asked. That's when I was told that I may have to get a permit for my system (never mentioned that before). Also contrary to what we were told, certain functions of the system don't work with power loss. I know that's to be expected, but one of the main selling points the sales rep used was "unlike other systems, ours works even if you lose power."

So here I am at 2am registering for this site to share my experience so hopefully I can help someone else avoid the mistake I made. I should have gone with my gut feeling and said no. I have 3 days to cancel service without penalty, and certainly will be doing so tomorrow morning immediately after I stop payment on the check. The short of it... if you want to put a system in your house/business, go with ADT, vector or a reputable company with an established history of service.

I have not had camera service since November 2013. I pay Vivint monthly. Vivint deducts $64.99 from my account each month. Today is June 22, 2014. There has to be a law to protect consumers. I have contacted VIVINT to make several appointments to come fix the cameras and either they DON'T SHOW (No show) without CALLING or the technician shows up withOUT enough equipment to replace/fix the cameras. I am going to my county this week to see what I can file to stop them from coming into our county. HUGE rip off!!!! I've called every month to reschedule, speak to supervisors and complain... Means nothing to them.

Here's a neighborhood disturbance, the fire department has been here stating the alarms sounded indicating a fire on my second floor. They got in my house, my neighbors were all in the street worried... Needless to say there was NO FIRE. There are many complaints... I'll just say, after checking with a couple of neighbors I learned they have some similar problems and can't wait to get out their contracts. How is it LEGAL to force me to PAY for a SERVICE you aren't providing? So tomorrow morning, I'm asking an attorney. I WANT MY MONEY BACK AND MY CONTRACT CANCELED. Their cameras have been sitting on a counter collecting dust. Ridiculous!!!

I balked at the $69.95 monthly, so he said the security only could be done for $53 per month. Then I balked at the 60 month contract, and he had to get special permission from his boss to offer a 36 month contract. I still didn't like 36 so he really went to bat for me, and squeezed a cash deal of $1700 for installation, no contract needed. $70 per month after that. He left without a signed contract. Nothing in my house screams Ferrari, why would I need a $4200 alarm?

I ran to the hardware store and bought a standard lock so we could leave. I told him I wanted to quit Vivint, that I didn't need it any more. He said it would be simple. Only paying $2000.00 would get us out of the contract. Yes $2000 bucks. Their controller has always sucked any way. It's a touch screen that when you touch a number, a number next to it or under it or above it activates, you can never enter the correct number, so eventually, we stopped arming the home, because unarming it is nearly impossible. We would have to wait for the operator to come on while the alarm screamed in the background and yell the correct code to the operator. Our camera has never worked right. We had to reset it daily, till finally it is just unplugged sitting in our hall closet. I cannot say anything good about Vivint. Whatever you do-Do not sign up with Vivint! Vivint = poor service! Vivint = poor quality, Vivint = a colossal rip off.

We immediately called after they left and someone else came to fix the window seal. If I remember correctly I believe they credited our account for the damage. The first time it rained the whole system failed because of that same tech who drilled into the bottom of the windows. The water came in and shorted it. They came back and said they should have known not to drill into the bottom of a window because this is exactly what happens when it rains. They fixed all the windows and drilled into the top side of them. Now we have ugly drill holes in the bottom of our new windows.

Needless to say after everything was installed correctly, I really enjoyed their service. Never had any problems for 3 years. My husband even got laid off in winter and they gave us 2 months free till he could find another job. I was quite impressed with them. About a year ago maybe is when they became Vivint. Still had good service until... we tried to cancel after our contract was over. They require a 30 day written notice to cancel. I emailed the notice and have confirmation. They continued to take money out of my account. I called to complain and they said their warehouse started on fire and they didn't get my notice and I had to send another one. They assured I would not be charged any more money since I did already send it.

I called to confirm they got my second notice and they said my account was cancelled. Next month, money came out again. I called to complain again. They said they weren't sure what happened but It wasn't closed out correctly, and apologized. I told them an apology wasn't enough. I wanted my money back. They said they would credit me. Next month, still no credit of money and they took another payment out again and raised the price on me after 3 years of the same payment. I called again, and they tried to only apologize. I demanded my money be given back, and they said they would credit me back. I told them I had already been told that and I haven't seen a dime. They said the person processed it incorrectly and they would handle it correctly. They promised me money in 1 week. 3 weeks later no money so I called again. Same exact thing. It wasn't done right but he said he has done it right and I will see my money in one week. I am not holding my breath.

And lastly after my system was cancelled we left our house overnight. Didn’t even set the alarm because it's cancelled. We came home in the morning to our alarm going off and 7 missed calls from Vivint and 7 messages on our answering machine. Here is what the messages said "We are calling because we received an alarm activation in your living room and we tried to dispatch the police. The police will not be coming because you have not paid your city permit. The police will not be coming to your house." 7 times in a row. Does everyone agree this is a ridiculous message to leave. I called them and let them know they already lost me as a customer but I was called on behalf of all their other customers. How dare they leave a message saying the police will not be coming. What if I came home to a burglarized house because they let the burglars know the police weren't coming. Or what if my family was murdered because we were all in the process of being tied up.

They were shocked this message was left and said it did not sound good for them at all. I told them to lose my number and never try calling me again. I didn't pay my yearly permit when it was due because I cancelled my alarm service (I paid all my previous permits though and never had a message left like this. Any message said the police have been dispatched prior to this message.) My alarm wasn't even set or active so how could it possibly go off. This happened about 3 times after cancelling. Unless you plan on having them the rest of your life and never cancelling service I would not go with them. And if you don't mind them letting the bad guys know you're actually not protected.

After a month and no acknowledgement, I was told by another VIVINT representative that VIVINT doesn't respond to any emails, but they had received it and I was scheduled for June 2014 cancellation. Something told me to call and confirm in May before I cancelled the account the payments were being drafted from. Yet another VIVINT rep informed me that I had SIGNED another 4 year contract upon transfer and was not eligible for cancellation. We went back and forth. I was read the notes on the account from the previous communications (which I knew), but was abruptly told that those REPS had no authorization to tell me anything of the sort. I asked to speak to a supervisor and was refused. She wouldn't come to the phone, but apparently stood close by telling the REP what to say. I asked for a copy of the contract with my signature on it and was told that I was being sent one out immediately.

It is now 6/17/2014 and I have yet to see a CONTRACT. I keep records from EVERYTHING and have the order where the tech transferred the equipment. I signed that he had been to my house. There was nothing on that sheet referring to a contract renewal. I have since called to find out what happened to the contract. Mysteriously no one knows anything because they got a NEW system and all information hasn't been uploaded into it yet. Meanwhile they are still drafting. I have contacted legal counsel and spoke to my military representatives as well. We are in the process of drafting a letter to cancel. By the way, I was told by the last REP for VIVINT that if I ended up with my contract and disputed the signature on it, it would go to their legal team and ultimately be cancelled. REALLY?!!

Well, now my master bedroom door has malfunctioned and once again we cannot use the system. So instead of sending out a tech do do their job, they want me to go home and troubleshoot the problem. That happens every time you call as well. I don't have time to do their work. So I asked about my contract because I'm ready to cancel and they informed me my contract was 60 months. Now I specifically asked in the day of sign up and the sales guy told us two years! I would have never signed a 60 month contract. What kind of company even has a 60 month contract. I never saw this anywhere near the lines they pointed to for me to sign. I will be sure to carefully read every sentence of any contract from now on. Even when the sales person tries to tell me what it means.

We went to the bank to stop the automatic withdrawal as they had our bank information from a cancelled check. Lo and behold they were there to install equipment the next morning. We informed the young guy that we just got back from the post office to cancel service with them. He had already checked our door and tried accusing us of having their door lock on our door. We told him it has been there since before the flood and anyone can get a door lock like that from anyplace. He drove off and we thought that was the end of everything. We kept checking online to see if our cancellation noticed had arrived on time. It did not make it there the next day but 2 days later. We knew it had arrived because they had to sign for it.

Two weeks later we were checking our bank statement online and saw that they had withdrew $168.99. We went to the bank the next day and explained to them that we did not authorize them to withdraw anything from us. The contract stated in order for them to activate the system we would have to contact them. BS. They went ahead and withdrew money anyway. We did not have any of their equipment or nothing. If you are looking for a security system please use your local security system company. Still not sure if we are out of the woods yet with them with drawing funds from our account. I do trust our bank that they will take care of the matter.

Anyway, after 10 min conversation, I finally realized that he was representing Vivint. I told him that I liked the system idea but I was not interested since I was looking for an efficient but also cheaper alarm system. By the way, they charge you 75 dollar a month. Coming back to the subject here, the salesman came with all that talk about how I was going to save on my electricity bills with the new thermostats and that the price they charge would be nothing as opposed to what I was going to save and blah, blah, blah. I mentioned to the salesperson that I had to check my current alarm policy since I was not sure if my contract had been expired.

To my surprise he told me that he would take care of that. They would call my current company directly to sort this out. Furthermore, to persuade in accepting the service, the salesperson told me that they would allow me to use the system for a month and if I did not see any bill improvement, I would be able to cancel the service without any fee. The very next day, I called Vivint to make sure they had contacted my current alarm company and they said they don't do it. In addition to that, customers only have three days to send a notice of cancellation. After hearing this, it was a complete nightmare.

I lost a whole day calling the salesperson, calling my current alarm company and figuring out that I would have to pay more than 500 dollars to cancel my contract, calling Vivint to have the equipment pulled, etc, etc. And last but not least, the installation guys made unnecessary holes in my wall that I had to fix after they left. I hope I have helped you.

My neighbor witnessed the whole thing and was amazed when after finally getting him to leave, he came back around the corner with a larger individual pointing at us as if issuing a challenge. My wife then placed a complaint to whomever was answering the phones and was told that not much would become of this. I called and spoke to a manager today and am taking this all the way to the corporate level. I was told that it was their "summer help" who are "not trained as well and don't care about their jobs because of it". This is a business to avoid at all costs. No means no. It made me wonder how he deals with women in his personal life. This individual would not provide ID or put me in contact with his supervisor. He actually enjoyed the confrontation. I'm ready to seek legal action. You've been warned.

The portion of the paperwork explaining this was folded out of view when signed. One should never sign anything without fully reading the fine print but like I said everything was fast paced and there was no time to think clearly with a 2 year old running around the house. After everything was signed he told us that the installer would be at our house immediately after finishing the neighbor's installation. At almost 10 pm the installer showed up and asked if I wanted the system installed then since it was so late or to come back. Due to a sleeping wife and 2 year old, I didn't want any loud noises in the house so late so I scheduled for the next evening at 5:30 pm.

Luckily this gave me time to reflect on what happened and to review the company online before any installation of their equipment. After reading all of the negative reviews online I decided to call their customer service number to cancel the installation and account. There wasn't much hassle by their customer service when cancelling but there is still my concern about billing issues since they do have my bank information. Again I am thankful that our neighbor's installation took a long time which gave me the opportunity to delay our installation by a day to have time to review their reputation and cancel our installation.

** Lie #1: The security system and installation are completely FREE. THIS IS NOT TRUE. THIS IS A LIE per the Federal Trade Commission report. I asked the salesman Chase to leave, but not before he used scare tactics to warn that my current home security system was unsafe and that other neighbors in my neighborhood were signing up. I told him I don't particularly care what my neighbors are doing, and he didn't really know how to respond.

WARNING: VIVINT salesman wearing bright ORANGE shirts will knock on your door (after 7 pm in my case), regardless of No Solicitation signs, and they are pushy, and don't tell people what the ACTUAL prices will be. I DID NOT sign up with them, but the online reviews are horrible for this company. DO NOT answer the door, or if you have to, since they don't leave the doorstep, tell them "You are NOT interested, and VIVINT is not a company you wish to do business with". How many times will this company have to keep changing their name? I'm guessing 5 or 6 more times just to be safe.

SCARE TACTICS are not a good business practice and VIVINT needs to go back to UTAH or whatever hole in the ground they came from! Older people NEED to be aware that VIVINT will scare you to sign up with them. Aggressive sales tactics are not welcome in this neighborhood. VIVINT GO AWAY!

Long story short after 1 hr on the phone and several times getting put on hold they cancelled it. Now I should be getting my money back with 10-12 business days by mail. Appt was set for May 30 for a tech to come in and pull the system out (I work Monday thru Friday 0700-1600). I scheduled it for 1330 so I could get out of work and meet them at my house (no one had told me about the window times they come in 0800-1100 or 11-1400). I get home at 1330 to find a note on my door saying "Sorry we missed you at 1200." Now I’m furious. I called them very upset and they said "I'm sorry ma'am. We will send a tech June 2 after 1330." The day came and no one has come and still do not have my money back. I am to the point where I would like to take legal action. This is ridiculous!

After we set an install date and time, I asked Brian about any fees or charges our current alarm company would charge for canceling service. Without hesitation, Brian said Vivint would cover the costs of canceling our current contract being that we moved in our home about 5yrs ago and got service about 4yrs ago and contracts typically average 3-4yrs. He told us this without us even calling to check our remaining months left on the current contract or what fees would be involved. This should have been our first Red Flag.

Day 1. The Vivint install team comes out to replace current alarm system with their system which also includes replacing our current electric thermostats. The installer, named Blake, told us it would be a 2-hr install at most. They arrived at 7pm and at 1130pm were still there and told us they had just finished up. I could tell something was up because they kept going up and down the stairs messing with our upstairs thermostat and then the downstairs thermostat.

Day 2. Less than 12 hours after they installed, I come home for lunch and find my upstairs AC holding at 74 and my downstairs completely off with temperature hitting around 80. We call Vivint to have someone come out to look. They send the same install person Blake back out. He arrived at 9pm and after 2 more hours told us he could not figure out the issue. He told us they would have to call an actual AC repairman to fix the problem and it would be first thing in the morning before they could call.

About an hour after he leaves, I notice the AC has still not kicked on for either upstairs or downstairs now. We call the 800 Vivint customer service to report the entire ordeal. They act as if they have no idea what is going on with our entire install up to this point. This means the install crew has not notified anyone of any sort of problem whatsoever. WE WERE WITHOUT AC FOR OVER 24HRS!!!! IN TEXAS!!! I have two small children and our house was over 83 degrees all night.

Day 3. We are on the phone with our sales rep all morning. He continues to tell us he has a call in for an HVAC guy to call us ASAP to set up an appointment. That was a lie. During this same time period, we were also on the phone with the 800 customer service explaining the situation to them yet again and at 1130am, they sent another Vivint technician out who was part of a different install team who was in the area.

This tech confirmed the first Vivint crew messed up all the wiring in my AC unit and he told Vivint customer service to start a damage repair claim ASAP. So the Vivint damage team finally calls me back at 4pm and tells me the Supervisor from the first Vivint team just now faxed the incident report to him and now he could officially call an AC repair man. At 9pm that night, the AC repairman arrived and 1 hour later he fixed the AC.

While all of this was going on, I began to research Vivint very carefully. Come to find out they are quite possibly one of the worst rated all around companies in the business and they are just now starting up under their newly assumed business name Vivint. They were formerly APX Alarm Security Solutions Inc. a company that went under a few years prior. You should research that as well.

Fortunate for us our current alarm company called us that day as well to tell us that we would owe them 13 months of service under our current contract totaling about $1000. We immediately called the sales team on the 800 number for Vivint. They offered us $150 to cover that cost! When we told them what the door salesman promised us he just said "Hmmmm, yeah he cannot do that so we will speak to him about making sure he does not do that in the future." WOW! Okay.

At this point, we are so frustrated we tell them we are cancelling immediately. They tell us that we have 4 hours left before our 3-day contract expires and they need a photo of the contract we signed along with our signature and date on the cancellation notice as well. They told us we had to email this photo before our 4 hours were up and along with this recorded phone call it would then cover us completely for the cancellation. So we immediately do this as you can imagine!

Day 4. We hear nothing all day long from anyone at Vivint. We decide to call them around 5pm to check on the status. They tell us they never received an email from us and that we are now under contract with them for 5 years. WOW!!! WTF!!! I swear to you I could not make this up if I tried. She even went back through the phone records and notes and could clearly see who, when, and why we called to cancel. She proceeds to tell us "This is our policy and we do not have any sort of email with your name on it and there was nothing we could do now."

We discussed our options for about an hour and called an attorney friend to get some advice. We decided to call customer service one more time. After explaining our entire ordeal, start to finish for about the 12th time now, this person tells us find the email that we sent and forward her the email and she would assess the situation and get back to us. So we did just that. Except this time we copy my friends Law Firm, his personal email, my companies Corporate Law email address, and about 4 other people who could possibly offer legal advice on the matter. Within about 15 minutes, we contact someone from Vivint who cancels our contract.

Uninstall Day - But wait because this gets even better!!! This person sends us to the cancellation department and we set up a day and time for them to uninstall. We tell this person our complete story yet again and tell him WE DO NOT WANT BLAKE OR ANYONE FROM THE ORIGINAL INSTALL CREW TO UNINSTALL!!! Guess who shows up at the door at 11am on the uninstall date? This is like an episode from Seinfeld, and I am not exaggerating. As soon as the door opens, I see it is BLAKE! I immediately call customer service again. They can clearly see and read our notes for uninstall and say "We understand the situation and will not let Blake leave until the AC cools down to 74 for both upstairs and downstairs" and I am 100% satisfied.

After I get off the phone with customer service, I tell Blake what happened last time he was here and that an HVAC guy had to repair his work. I told him to notify me when he was finished and that we would wait until the AC cools before he leaves. I kid you not, after 3 hours goes by Blake is still running up and down the stairs trying to figure out what he has messed up yet again.

Blake calls another tech out to assist and they end up changing out my thermostats 3 times before they think they have resolved the problem. It is now 4pm and they tell me they are finished and immediately to try walk out the door. I tell them they need to call their supervisor and notify them they are leaving and my home is currently 84 degrees. I tell them to let me know what the Supervisor says. They decide to wait until the AC cools down. After about 30 minutes, it is clear that downstairs is working and holding at 74 and upstairs has moved to 78 and holding. Which means upstairs is not working properly.

I tell Blake what the temperature is and that I will wait another 15 minutes and if it does not drop, we can decide from there. He agrees and he and his coworker are discussing outside and look to be waiting. About 15 minutes goes by and I confirm the AC is not working properly. I walk outside to notify these guys and they are both gone yes both gone without telling me and without notifying anyone.

I have to call customer service again. Explain everything again and they fill out another damage report and send out another AC repair man to look at my AC. Luckily I get a call about an hour later from the same AC repairman who fixed Blake's work the first time. He was there within an hour and about 2 hours later, my AC was working properly. VIVINT IS HANDS DOWN THE WORST COMPANY I HAVE EVER DEALT WITH!!! DO NOT GET THIS SERVICE!

So I am sitting at home waiting for someone to resolve a problem with my so called smart thermostat that has ran non stop since Friday when it was calibrated. The story goes on and on. I just hope you get the point. Look them up on the Better Business Bureau site and see the numerous law suits they have had. Don't make the same mistake I made. Do your research and go with someone reputable and reliable. No company is perfect, but this one is a COMPLETE JOKE!!! And we think we are safe using them. All I can do is hope so. BEWARE!!!

When I called last night, the person told me that the reason I am still being billed is because I failed to complete the last step of having a loyalty customer discussion prior to my cancellation. He saw the record of my previous phone calls and the email and could of cared less. I have never heard of such nonsense and I asked what will be the excuse next month when I continue to be billed. This company refuses to allow me to cancel my service and I would highly recommend thinking twice before you sign the contract unless you are looking for a contract for life.

He told me he was sorry; at the time, he should have communicated the answer to my question better than he did and that the contract would not be canceled as he originally told me. He also stated that he would make the new owner of my house a deal if they took over the security system. My Realtor called Alex to get info on the "deal" he would make the new owners and Alex stated he didn't have the authority to make a deal. When I specifically asked Vivint's salesman, Alex **, about moving and had he been honest with me, I would not have signed up for this service.

Vivint's salesman, Alex **, failed to disclose information concerning services which he knew at the time of the transaction and I feel he deliberately failed to disclose the specific information I requested in order to have me sign the contract knowing had he told me I could not cancel the contract when and if I moved, I would not have agreed to the service and he would have lost his commission on this service. In addition, Alex ** made false and misleading statements of fact concerning price reductions when he told me and my Realtor he would make the new owners a deal if they took over the service. I have filed complaints with the Texas Attorney General and the Federal Trade Commission considering this company has violated consumer protection laws. DO NOT do business with this company.

The rep. laid down a piece of paper showing me other "model homes" in my neighborhood and went on to tell me about the system, referral program and more. I was enjoying talking with him about the product and his experiences selling it. We parted with a promise that I would contact him after I had discussed with my wife and we reached a decision. The first thing I did was to send an e-mail to my neighbors listed on his "model homes" list. I received a reply within minutes: "What's Vivint?" Not only do they not have Vivint, they had never heard of the company and have a security system and monitoring with another brand.

The next thing I did was to look to the Internet for customer reviews. Wow! Rarely a positive word to be found. What do you suppose the odds are that I'm going to do business with your company, Vivint, when you lie to me in my own home and I can't find half a dozen folks to say a kind thing about your service? Avoid this company!

Later that morning as I left for work I attempted to arm the system, the system said it wasn't armed even though I had set it. The second day we tried to arm it and leave but the system said "arming" but once we opened the door to leave the alarm went off. We tried to arm it with our phone, it said it was arming but never actually was able to complete the process. We called customer service, the phone tech said the system was programed wrong and fixed it.

The next day we armed the system, but it said it was armed but that the front door is open (which it was not). That night we called Donald, he said we should always call him with any problems and not use the customer service. He sent a tech out, he installed an extra motion detector and to teach us how to use the panel since no one went over the system when we purchased, we were only given a manual to read. This tech was in a rush to leave, he installed the detectors and left. The system still did not work. Donald gave us a free month of service and sent his head tech out who fixed the door problem (it was labeled as a window) and showed us how to use the system.

The next day, we still were not able to arm the system. We called Donald - he has not yet returned our calls. We called Vivint to ask that the system be uninstalled. Today, 6/3/14, the tech came into our home - he was rude and took the equipment and left large holes in the walls. We are still waiting for Donald to call.

I was given false e-mails to turn my complaints in. Finally, a rep named Carissa told me the company had denied all reimbursements, they would not remove my bank account info and would continue to debit my account. I called another rep and she said she could not remove my account info and I would have to contact my bank to stop them from debiting my account. At present, I have not been reimbursed for any of the charges and they hold my account info hostage. I will have the bank stop future payments but each one attempted will cause my account to be debited a service charge. This is the worst billing scam of any security company I have ever encountered! They will say anything to get you off the phone, then debit your account like it is their money! I have called and spoken to over a dozen people, perhaps 20 to 30 calls and attempted to send 13 e-mails, all which were returned due to false e-mails provided to me.

After reading ALL of the negative reviews on this company, I am GLAD I did not sign any papers or commit to anything. In fact, on my way home, I am stopping at my friend's house that the rep is supposed to go to today and telling them everything I read. Hopefully I get to them in time. And IF he shows up at my door and refuses to leave, I WILL have my weapon at my side when I answer the door. If it takes a call to the police, so be it, they will get a call!!! Sales rep... beware!!!!!

1. Contact person who came to my door (yesterday) represented herself as a marketing person, not a sales person, and said she was not selling anything but offering me free equipment. Untrue. Two hours later she was pressuring me to sign a contract.

2. I do not sign contracts without research. I asked her to come back today to further discuss after I had time to check into it. She set appointment for between 2-3pm. She did not show up. It is 7pm. I have not been contacted.

3. When pressuring me to sign contract, after two hour discussion, I questioned $99 sign up fee she had entered. That had not been mentioned. "Oh, I credited you $100 on that". Again, it had not been mentioned. Next, it showed a total of about $4200. When I questioned that amount, she said that is just the total of the contract. The 5-year contract had not been mentioned. No contract had been mentioned. She explained all the features and benefits in detail but left out that "detail." I had decided a 5-year contract was a deal-breaker for me but thought that might be negotiable, so did not mention at that point. She was suddenly in a hurry to leave. Her boss has circled the block 3-4 times but did not stop to join the discussion? I was very concerned about the whole deal.

4. The feedback I read when doing research overnight confirmed my skepticism. I will not do business with this company. I do not appreciate being lied to.

He then announced that he was going to pick up our old APX sign. Again, he announced in a loud voice that we were not covered and the new company was Vivint and since we are in our 70s he told us that we were stupid for not renewing our contract as we were at a vulnerable point in our lives where protection was needed. We asked him to leave because of his rudeness and he informed us that we were stupid for not renewing our Vivint account. APX or VIVINT or HONEYWELL has been a thorn in our sides for over 5 years and I am glad that we are finally free of them.

When I spoke with the first person to change my banking account she was very polite and changed my information with no problem, then I had to be transferred to change my service level. I spoke with a man who was very polite and explained to him that I need to cut back on my budget and drop my service down to the lowest it will go. I also informed him that we do not use our camera anymore so I would also like to have that removed from our service. He then informed me he was more than happy to lower my plan charge to 49.99/month for a one time fee of 99.00! I clarified with him that to lower my plan because I am on a tight budget (that needs about $300 cut from it) I had to pay an additional fee. He said yes that is correct but since you have 35 months left on your plan it will save you more money in the long run.

I then asked what it would cost to cancel my service, he explained that I needed to pay the remaining charges for the 35 months! I realize that I signed a contract with them; however, it is about 3 legal size pages long and everyone knows that no one fully reads them as they are inundated with legal terms and language and excessively long. I then tried to explain that when I signed my original contract I was in North Dakota in a city that did not require a permit to have an alarm system in your house. We then moved to Wyoming and had to pay a $100 fee to the city for 1 year of the security system use and then $50-$75 each following year to renew. He explained to me that the only other option to leave my plan was to entice someone else to take over my service contract and release me. I am definitely NOT trying to sell Vivint to anyone I know as they are completely unwilling to work with their current clients to keep them. I will not be renewing my contract and will be mad every time I see the 60.99 charge taken from my account each month.

April 17, they deducted $50.99 from my checking account. I had no idea this was coming out and it over drafted my account. When I contacted Vivint they said it was an error on their part and they would refund the payment and the overdraft charges. I faxed them all of the paperwork they requested and they refunded the $50.99. While I was waiting for them to refund the over draft charges, they deducted another $50.99 from my acct. within just a couple days. I have been calling, emailing and faxing to try and get the 2nd payment back along with the over draft charges. I have talked to over 25 people and called almost every day for 5 weeks. Each time I was told that the person I talked to before entered the information wrong and they would fix it. I was told almost every phone call that I would have my money refunded within 3-5 days into my checking acct.

It is now the end of May and not only have I not gotten the money back that they owe me, during this time they withdrew more money out of my acct. over drafting it once again. I am a single mother and they put me in a financial bind. I have begged, pleaded and cried to them to help me and they won't. They give you a memorized script and do nothing to help. To make it worse, I spent another $100.00 to get advice from an attorney and he told me the only thing I could was report theft to my local police department. They are very aware of the laws and I feel as a whole company are morally corrupt. I will carry out the remainder of my contract because I have no choice, I will probably never get my money back and more than likely I will never get the free months that were promised to me and I can not do anything about it. I will not extend my contract and I will make sure everyone I know knows how corrupt VIVINT is as a company.

I decided to have their service transferred to my new place and 3 install dates later nothing has happened. I have called and asked why no one has some to install and I keep on getting transferred to different groups within the company and I had to explain my case all over again to each one. Mind you, my account had been charged for 3 months while I did not have any service. I then decided to ask for a cancellation and was told that I would have to pay $2088 to have it cancelled. I was stumped. YOU are not providing any services. YOU are charging my card and then YOU are saying that I need to pay you that amount to cancel my contract. I will laugh the day when this company goes down as it is a CURSED one. Please tell anyone you know to stay away from these folks.

The manager and I got in an argument for about an hour about me canceling it. That didn't work. All they said they could do is lower the monthly fee $10, really what is that going to do??? And a week ago is when the monthly fee was supposed to come out and it still hasn't. The night we got Vivint they were here till 1 am installing everything! REALLY!! I had to work the next morning. I asked if they could come the next day and they said no with no explanation. After about 2 weeks I talked to our local police department to see what we could do and they said I could file a complaint against them and if they get any more they would take vivints permit to sell and let people use their system in our town. So does that mean we can get rid of Vivint free of charge? Or do we have to still pay for something we can't even use? Either way I will win this fight even if I have to open up a lawsuit! Word of advice to everyone. If anyone comes up to your door trying to sell something, slam the door in their face!

He started explaining the equipment & how it worked & (not knowing much about alarm systems) I was impressed by all it could do. So I agreed to sit down & listen to what the prices are. He gave me a quote of $50/month with a 24 month contract. I didn't think it was a bad price at all, but I told him I would have to wait to speak to my husband because he was offshore at the time, but would be home in a few days. He kept proceeding to tell me I should call him, but I told him he did not have access to a phone. He then proceeded to tell me that he would allow us to have a free trial & when my husband returns (2 days later) that we could call them & have them remove it if we did not care for the system. I agreed to do that, but was told I needed to give my banking information that way if they did not hear from me by the 15th of the following month, they would start the billing. There was so many red flags. Why did I not see them!?

So I gave them my information. Maybe 10 minutes later, the installer was at my house putting the equipment in. Fast forward to 2 days later, my husband returns home & is not pleased with the system nor the pricing (because of course he did his research). He then proceeds to call the rep to request the removal of the system. It would immediately go to voicemail. My husband left several messages requesting for him to return his call. This went on for about 3 days before my husband FINALLY got a hold of the rep. His excuse for not returning our calls & having his phone off was because he was on vacation. He proceeds to tell my husband that we needed to contact him within 3 days to cancel the agreement & that we would have to come up with the total amount of 48 months payments to cancel the contract. (This was suppose to be a 24 month contract.)

Hello!? We attempted to call, but you were on "vacation!" Needless to say that my husband had a few choice words with them & the rep hung up on him. Also, I check my account & they withdrew an installation fee AND the $50 for the month. We have tried several times to call to cancel, but have been disconnected several times before speaking with anyone. Needless to say, I will be making blocking them from removing funds out my account & ripping out the equipment. This company disgust me. And after reading the many other horrific reviews they have, I do not understand how this company has not been shut down. What they are doing is unlawful & just down right wrong. STAY AWAY FROM THIS HORRIBLE, HORRIBLE COMPANY!!!! You will regret otherwise!

The thing is, when the salesman went over the contract with me, he made an impression with his pen at every pertinent point of the contract. There is no mark where it says 42 months, so obviously that point was not covered by him. I remember him saying 2 years. My fiance remembers him saying 2 years. Nothing was ever mentioned about 42 months. The customer service person actually got a bit snippy with me, talking over me, repeating that I had 9 months left & only had 2 choices: buy out the contract ($549.00, due immediately), or give the equipment to someone and have them take over the contract. Neither of those works for me. I don't have the money available as I've already put money down for the new place, and everyone I know that wants a security system already has one.

What I ended up doing was to go to my bank and have them put an ACH stop payment on the account they get paid from. They don't get any more of my money. Even if they send the account to collections, they are not getting any more of my money. The customer service person I spoke with said that he double-checked the "script" the salesman was supposed to be using - it said 42 months. I know I was told by 2 different people that it was 2 years, not three-and-a-half. I asked if it was possible that he misspoke. He said maybe, but there was nothing that could be done about it.

I was stuck with the contract as signed. I said I was not. I'm going to remove their equipment, put it in a box and mail it to them. And I was going to stop all payments to them. He kept trying to talk over me, yelling even, threateningly. I hung up. Besides all that, their window sensors do not stay in place at all if you have aluminum windows. The door sensor has been replaced twice. I do not believe their products are all they are cracked up to be.

I had a childhood friend visiting from over 2,000 kilometers away that I hadn't seen in years when they rang the doorbell, a couple of hours after coming to the house the first time. They said they were there to install and I politely turned them away saying that another day would be better. The salesman showed up and was relentlessly pressuring us to have the system installed because the installer happened to be there. Red flag number one and against my better judgement I allowed it.

In July we sold our home and were moving. I called to cancel and was told that I had signed a contract and was on the hook until February. They would not let me out of it but said that they would install the system for free at our new house. The installer came to the new house, surveyed and gave us an estimate of $1,300 to install, NOT FREE. We politely told him to pound sand. I again tried to cancel and was told I was under contract. We continued to pay for a service we weren't receiving from July until February. I called and cancelled in February and they actually continued to try to talk me into having a system installed with them, which at this stage I wouldn't do if it was free. It is now May 21 and they have continued to take payments from my account, unauthorized, from February until now and caused 2 NSF charges to my account. They haven't even taken them out on regular days, they seemingly just take money out when they want.

We have made countless calls and emails to the company. They always apologize for the error and assure us they are reimbursing the money and the cheque is in the mail. We still have not received a cheque and have blocked them from withdrawing money from our account (which we actually should have just done in the first place).

DO NOT GET AN ALARM FROM VIVINT. The only thing I am happy about is that I didn't actually have to rely on their incompetent services in the case of a real emergency because I have no faith in them. They are criminals and should be investigated.

We sent in several notices to their company, even after we found out there are several states with lawsuits pending against them (including our state). It's been about a year now and they have not responded to our requests to stop, or make arrangements. They basically forced our acct to go into collections and are trying to charge us with thousands of dollars in back payments. We are now thinking of looking into getting in on the lawsuit.

I called complaining but it don't do any good because they see where she noted about the $34.00 month, but Scarlet didn't lock it in so that's why they're charging $55.99 plus the $11.50. These people think because they have your acct., they can charge whatever they choose to! Military person please BEWARE! in Killeen. They're not good on promise!! Manager told me she sees the notes and that it don't make any sense of what Scarlet wrote, so he is going off what the salesman org. wrote. I told him they are a big rip off and it's **!!

What started out as an uncomfortable feeling was now a glaring red flag waving violently in the wind. It was at this point that I apologized to that seemingly innocent looking, boy-next-door, could-have-been-my-son young man and told him, that this was NOT the system for me. I asked and was given back all that documentation that I had signed and watched him destroy them. Oh, by the time I walked him to the door, the salesman was ringing the bell. I have subsequently read the complaints sent to the BBB and am eternally grateful that I listened to that voice in my head. It's a real pity that companies have to resort to these tactics to try to drum of business by preying of poor working people. I dodged the bullet, but barely. I only wasted a valuable afternoon; it could have been much worse. If you know anyone who is attempting to purchase this system, please tell them check out the BBB before signing any contracts,

He knew we had just purchased the house a month before and that my husband works a lot and is hardly home. He lied that the neighbors around me had the security system because there had been several burglaries in the neighborhood. When he left I called the police dept and the officer that went out to my house happened to live around the area and stated that this same sales guy has gone around his house and several of his neighbors have also complain that he is very aggressive and takes advantage when he sees a female is home alone... I called the company and they told me they do background checks during the hiring process but after that is up to the sales or tech guys to be professional... I doubt anyone would like to get a company like this!!!

Because of that, Vivint honored the 6 month early cancellation. I give them credit for taking the time to review the previous calls and ultimately doing the right thing.

Original Review: May 13, 2014

In 2011, I was pressured into signing up for Vivint. I was no made aware of all my right, and missed the early cancellation. Totally my fault. So I held onto the account for 3 more years. On April 15, 2014, I called into Vivint with the intent on cancelling the service. I was helped by Carissa. I was notified that I had a 42 month contract, and not a 36 month contract. She told me that since I am I would be within 6 months of my contract ending, that I could cancel my account effective May 10 so long as I sent in a written cancellation notice. She said that I could fax or email the notice with a termination date of May 10, 2014.

I did that. Then I get charged on 5/13/2014. I called Vivint customer support to ask why I was charged, and they said that I still had 6 months left on the contract. I notified them of what Carissa had said. I then asked to speak to a supervisor. He mentioned that he doesn't believe that Carissa would have made that offer and that the contract will remain in effect until November. I asked to speak with someone else, but he said that calls go no further than him. I suggested that since calls were recorded for quality assurance that he review the call I placed on April 15 to ensure that Carissa is providing quality customer service. He said I would have to make that request of their legal department.

I left a voicemail with the office of their CEO, but I doubt I will hear anything. In my opinion, this company is founded with deception at its core. I was deceived and pressured into buying into their service, and I was deceived again when Vivint chooses not to honor a verbal commitment made by one of their customer service representatives. In the grand scheme of things, $62.50 a month for the next 6 months will not break me, but I feel rotten to the core for supporting this company by sending money. Even though I was deceived, I, in good faith, honored my commitment. I just expect a company to honor their commitments.

A month later, my account is debited after it was supposedly canceled. I called in to ask about this and was told they forgot to process my request (customer service red flag right there). I talked to Cassandra this past Tuesday evening in their Provo Call Center and she assured me that the overpayment would be refunded back to my card in a few days. I called today and got the most arrogant rep named Travis who then told me that it has to be approved and then a check is mailed out within 30 days. Cassandra NEVER mentioned the approval process OR a check sent in the mail to me. Travis flat out told me he was REFUSING to let me speak to a supervisor about the issue and his flippant attitude.

If they continue this sub par service they will need to change their name and logo AGAIN to dupe more customers. Imagine several hundred cancellations held up for 30 days and the interest that earns Vivint? This company is proud to sell you a product but getting it serviced is something else entirely. I am glad I never needed to depend on them in an emergency. My dog does a better job for a lot less money. They constantly lie and give you a different story than the rep before them. I am not holding my breath to see if this check arrives.

Shortly thereafter, I received a letter dated June 16, 2012. It stated that the credit card I used for the deposit would be directly billed by Vivint. I complained. It is the way, Vivint responded. I demanded an end to the contract. They responded, once I paid the 3.5 year cost, would they agree to an early termination. A couple of weeks later, the siren went off again. Once again I had to leave my job. Once again it was a false signal. Once again the police advised me that I will be charged if they responded a third time to a false alarm. Once again I complained to Vivint and demanded an end to the contract. Once again I was told that until the contract was paid in full, it will remain in effect. However, until they sent a technician, I should not arm the alarm. The equipment was found to be faulty and had to be replaced.

In September 2013, I got our first low battery signal. Though I replaced the batteries, the beeps continued. The Vivint agent who worked with me finally agreed to send a new sensor, showed me how to by-pass the sensor and once again advised me not to arm the system until the new sensor was installed. The piece that arrived was very different from the original sensor and I could not get the panel to recognize it. A month later I got a 2nd low battery signal. Once again, the panel did not register that fresh batteries had been inserted and I ended up by-passing that sensor as well.

It is now May of 2014. For 8 months I avoided the frustration of calling Vivint by not arming the alarm I was still paying for. That peace came to an abrupt end Sunday, May 4 around 9 AM. The panel started beeping again, low battery signal. This time the by-pass procedure did not work. Six hours later, 5 calls to Vivint later, the beeping continued. Finally, I disconnected the system from all power sources. Once again I want out, once again Vivint says buy me out. In the almost 60 years of my life, I have never encountered a more despicable company. As with five other states, (Arkansas, Kansas, Ohio, Nebraska and Wisconsin) , Florida's Attorney General's Office, should bring charges against Vivint.

I called back today at 12. Spoke to Angel. She tried to transfer me to the cancelling area, because at this point, I am done. They took money they shouldn't have and no one know what they are doing up there. She hung up on me during transfer. I called back, spoke to Johnny. Johnny tells me that he has to speak to the rep because there is only a 3 day cancellation time limit. Um.. that's NOT what he told me. So now they are still trying to reach the sales rep that originally came to my house (Brad **) and of course, not able to find him. I will let you know what happens next but I am irate and this is ridiculous!

Well, I waited 10 days, and still hadn't received the check, so on April 14th, I called again. At that point, I was told that, after he sent the email in March, my husband was supposed to have called. I wasn't informed of that, neither when I called the first time and was told he had to send the letter, nor when I called the day after he sent the email. So I texted him all the necessary info at work, and told him to call right away. He did, then let me know, and I called them again. At that point, I was told that a refund check would be issued, which I should receive in 5 - 7 working days. Still no check on April 23, so I called yet again. I was assured, "oh, absolutely, positively, the check would be sent the very next day." We left on vacation the very next day, and were gone for ten days. When we got home last night and checked through all the mail, there was no check.

I called again about an hour ago. I was told: a) "we processed a credit back to your bank on April 21" (no, they didn't, because it was billed to an AmEx card... which they claimed they could no longer access), b) they mailed a refund check on April 21 (but they didn't tell me that when I called on the 23rd?), and c) they would send a check, but it would take ten days to process, even though the refund has, supposedly already been processed and approved. I am beyond angry, frustrated, and annoyed. Provo is less than a two hour drive. I am half-tempted to drive there, walk into the office, and demand a refund with a late fee.

4/8/14 - System stopped working. Called Vivint and was told scheduling would call in 48 hours. 4/11/14 - No call from scheduling so we called them. After about 40 minutes of hold time the rep got us an appointment for the tech to come out in two weeks. I told them two weeks was unacceptable, but did not have any option. 4/25/14 - Tech did not show up. I called Vivint and they did have the appointment at HQ, but it was not on the tech's schedule. I was told that they put it as a priority 1 (not sure if that is the correct phrase they used) and that scheduling would have a tech out to our house the next day. 4/26/14 - I called late afternoon since scheduling had not called me and they said that scheduling will call in 48 hours. 4/29/14 - No call from scheduling and when we called them they said that we are priority 1 and that a tech would most likely not be out for two weeks. 4/29/14 UPDATE - scheduling called and earliest appointment was 5/19. I do not have any confidence this company will deliver. In addition, what does this mean for their security monitoring services?

I feel like such a fool going into a contractual relationship with a company that has no back end support and is obviously in expansion mode only in Florida. I am definitely dedicating some time to put my negative review everywhere I can to protect other potential customers.

Recently, the control panel went black without any communication, so I called Vivint to report the blackout on the control panel box. Their rep. asked me to check the battery by pulling out the back of the panel and pulling the battery plug and unplugging the square box from the wall. Well did all that and it still did not receive any kind of signals; everything was dead on the panel box. She said the box that plugs into the wall needed to be replaced and she would mail out another one and I should receive it within the next 3-5 days, and that I would be billed the shipping charges, and at that point they would subtract non-service days from my bill.

I waited for the box in the mail for a week. I called back to check the status. This rep. stated I needed to wait another 2-3 more days. I told her that they sure took the longest route to mail a box to secure my home, and I really wanted my home monitored and expected to have the box by now. SO, I wait again another 4 more days and no box in the mail. I called back and spoke with another rep. summarizing my problem. He did some checking and came back on the phone and first apologized and stated that the order had not been properly completed (so I thought to myself the 2nd the rep. should have discovered this when I called back the 2nd time right), so this tells me she didn't even check on the status of my order.

Anyway this rep. did state that some kind of warehouse fire had caused a lot of orders being delayed. But he would set-up an appointment as soon as today to come out and repair my system. I was shocked because why the 1st rep. or the 2nd rep. couldn't have done this in the beginning; this would’ve given me the least disruption in my home being monitored. I will not be renewing anything with Vivint. My contract will end in August 2014.

I called Vivint customer service and found out how to cancel the system (send an email and/or fax stating our desire to discontinue service and call back in 48 hours to confirm). I sent the email and fax on Wednesday evening, but I was a little worried that something would go wrong, so I called back Thursday, Friday, and Monday afternoon. All the representatives were polite, and 48 business hours later (just like they told me), they received the email and fax from us. I was worried that the company would not have many available times to uninstall the system, and it wouldn't work with our schedule. Fortunately, they give several options for days and are even available to come between 8 and 11pm at night! I wanted to write this review because we DID have a good experience with Vivint. We just cancelled the system because of what others had said.

Service came out and it lasted 1 day. Finally, last straw motion detector gave a false alarm. I gave up again. I have paid so much money for no service but I can't get out of contract. After the 2 years was up I went to call them so I took out my contract and realized they had signed me up for 42 months. I am now moving to a new rental and still can't get out of the contract. They said I could try to get someone to take over the contract on Craigslist. No service, no answers. They have taken from me more than any robber would have taken.

Today, I left the house and the motion detector went off AGAIN, sending in a false alarm and law enforcement response. This will cost me more money approx. $50. I called in and they said that it was not properly bypassed and would take $25 off the bill for the problem, but I still have to wait 2 weeks for the service tech. I have tried to cancel this contract but they tell me I have a 5-yr. contract with them, and on the contract it said only 42 months. They have lied to me on almost every point of the service they claim. I will be seeking advice from the State Attorney's Office as to filing against them and their poor service.

After the first conversation, and the rep being so rude, I filed a complaint with BBB. I wasn't satisfied with my customer service, and essentially had no confidence in them protecting my house, therefore asked to be let out of the contract. Now, after going back forth over BBB complaint, they continue to refuse to let me out of contract without paying over $1600. My goal now to prevent as many people as possible from doing business with Vivint.

Oh, you need to call customer service, etc... We are really pissed by now, and so far, these ** are still not cancelling the service! What a bunch of **! We plan to call again tomorrow and attempt another cancellation; I have my doubts. If they were in town, I would go there and demand action, or call the Police. They really suck, every rep we spoke with told us that they understand, and can help us....in a pig's eye!!! I will tell everyone I know to avoid these people like the Plague; it's easier to get rid of!

Each question I repeated at 10 times and was stonewalled and misdirected and lied to. They have since decided to allow us to cancel the contract. My family is safer now without this system. I finally was able to get on the internet today after month (it was unplugged yesterday). I just looked and found this site and also about 20 sites with hacking guides to the GIG-CP11 that they swore up and down had no way been able to use wireless features - I do not think they ever even read the product manual and I do not believe that I was talking to the department that handles these issues. I was never given a case# for the incidents, instead they swept this under the rug and offered the get out of contract solution - five hours later.

I received a phone call from "a supervisor on a recorded line". He told me that I could not downgrade until 2015. I explained to him that the cameras constantly failed and were no longer needed and that he could look at the video monitoring system and see that for himself since every time it failed I was sent an email. Had he looked, he would have noticed a LOT of system failures. Including, 2 days after the installation, the battery on the door died. We had to go and buy one and replace it ourselves. Then the window alarms failed in the living room. The tech who came out said they were installed wrong. The modem goes out and has a loud beep. I told him that if it's on cellular, why does the modem do that? He told me that was a technical question and he couldn't answer it. I never called to complain about that, or the constant camera failure.

We pay our bill on time, every time. All I asked for was a downgrade. If the cameras don't work, I don't need them, they are sitting on a shelf unplugged, what's the use in paying for it? I fully intended to keep paying for the alarm and smoke detector. If I wanted to upgrade my system, no problem.

The service guy came out and removed it but did not fix any holes left in the walls but said they would be back to fix them. They never came back and even after I legally cancelled the service they continued to charge me for a monthly monitoring for a system I no longer had. Thankfully I am married to an attorney and she took matters into her own hands. She sued the company for damages and fraudulent charges. The state court system awarded us $32,782.21 which they have never attempted to pay in over a year. And we ended up having to get a new credit card so they would not continue charging us even after being served with a judgement and numerous cease and desist orders. So in closing, look at your states laws on contracts and the time frame you can legally get out of it and if they continue their charging and calling, take them to court because let's all face it, this company is the worst and they need a costly wake up call.

Come January we see they charged our account we contacted them to see why. What we were told was they needed an official email from the account holder stating notice of cancellation for the account and they would refund our money for both of the months charged even though we did not have the system. When we sent out the email we did not hear from them until today. We ended up getting a phone call from a Vivint rep who was not only disrespectful but he was rude and making threats. We were told if we did not find anyone that could take on the service they would continue to charge us and if we closed our bank accounts they would still charge us and send us to collections.

Being tired of this I decided to post warnings on their social media site to warn others about the terrible service they offer only to get a response of them apologizing and to email them the account numbers and they will try and work with me. When I emailed them I never got a response and found I got banned from their social media for posting warnings. Through research I found this site as well as other sites and started a petition against Vivint because I will not sit idly and let this company get away with the level of service they have been doing. Someone has to do something about it so in order for this company to be investigated at a federal level I need signatures. You can sign the petition if interested at **. Please share with your friends as well. Thanks.

When the mechanic told me this information, I called Vivint customer service to come out here and take a look. The lady insisted that I follow her instructions and reset the thermostats. I reset them - still no heat. Then she wanted me to shut off my breaker, unscrew this, unscrew that, pull a wire out and put the wire here, etc... I am a nurse - not a mechanic or electrician! I refused to do this (as I am not qualified) and insisted on a Vivint tech coming out here to fix it. She said it will cost me $45 to send him out. I insisted that I am not paying for anything as this is their fault for not installing it and programming it correctly. I am very unhappy with this service and I really would like to cancel.

Now after reading all these horrible reviews above mine, I don't see how I can quit. Unfortunately, we have a contract and are not even close to completing it. :( I am so upset that we got this system with horrible customer service and am freezing in my own house due to our heating system not working (not to mention our gas fireplace has been running constantly for extra heat and our electricity bill is through the roof). Overall lesson - AVOID VIVINT AT ALL COSTS!!!!

In the spring of 2013 the account had been transferred by Vivint to outside collectors. Of course these outside collectors know NOTHING about the history of the account except that Vivint has told them that I owe $1,500.00 on the account. The outside collectors in an attempt to collect their account offered to take $1,000.00 to settle the account. I told the collectors that I would pay for the time that the Vivint product worked and not one cent more. However, I said that if Vivint would honor it's promise to move the system to my new home in Savannah, GA that I would resume the contract. Of course the collectors could not process this information and I doubt that Vivint would honor this commitment even if I were talking directly to Vivint. I believe this was just a sales gimmick the installer used on me to let him install the system in my prior house.

It's now January of 2014 and I receive this call from Accounts Receivable Technology trying to collect the Vivint account. The caller had a heavy accent and was difficult to understand. I asked him if he as calling form India and he said that he was. The call came in on 1-347-974-7293. Long story short, the Indian collector knew nothing about the history of my account and just wanted to collect $1,500. I told him to add up what I owed from April through July of 2012 (when the system worked), deduct my payments and that I would pay him the balance today. Of course the collector had no records of what I had paid because Vivint had not given them those records. All that Vivint had told him is that I owed $1,500.00. After the collector understood that I was not going to pay $1,500 he pretended to speak to his manager and came back with a $900.00 offer to settle the account. I repeated my offer (months that I used service x $49.00 per month, less amounts paid) which was not acceptable. He said he was trying to work with me and I told him he was trying to rob me and that I was getting off the phone. He said that he was noting the account as me "refusing to make any payment"....and not what I actually said.

Bottom line....If you every get security service with Vivint, DO NOT GIVE THEM A CREDIT CARD NUMBER. Because if you do, you are so screwed if you have a dispute with them. But if you do make the mistake of giving them your credit card number just call your credit card company, tell them you lost your credit card, ask them to cancel your card and issue you a new card. Guess what...your "buddies" at Vivint will not be able to access your new credit card and they will be left with referring your account to Indian collectors to get their money. If you have any accounts on auto pay using your credit card just give them your new credit card number and you are good to go.

I am hoping that this letter will cause Vivint to contact me directly so we can get this account cleared up. But if they don't I have their Indian collectors blocked on my phone and Vivint doesn't get a dime until they decide to be fair... that is collect the money that is due them and not one penny more. I did make some payments on the account and if a fair accounting were had they might owe me money... but they don't want to talk about that. They just want to rob me for services they did not provide because they "have a signed contract." I also hope this letter helps some other unsuspecting consumers from falling into the Vivint "Service/Collections" trap.

The product deteriorated so that after time, it did not work at all. We disconnected it, cancelled the service, and finally stopped paying our monthly bill. Vivint did not accept our cancellation, offered to repair the problem at our cost, and continued billing us. We cancelled in writing when our contract expired (months later and dozens of calls and letters later) per their specific instructions. They continue to bill us and call incessantly. We have written their executive team and service dept. repeatedly with no reply. Only incessant harassing calls. Now they threaten to turn us over to creditors.

We have had to hire a lawyer to stop the harassing phone calls, which sometimes are 7 times a day, and to cancel our contract, which we have already demanded on 2 occasions to cancel - AND which has "officially" expired, anyway! This product did not work after the 1st few months. This is entirely unacceptable, disruptive to our lives, and stressful. STAY AWAY!!! This is our worst purchase ever. They owe us for life disruption, harassment and stress. I wish we could give negative stars.

After 20 minutes on the phone with a supervisor... Tyler I got nowhere. In addition Tyler refused to provide me with his supervisor's last name or phone number. They did not care that my home was not secure. The best they could do is have someone out within 24 hours. The fact that I have missed work the last 2 days was not a concern nor the fact that that my home is not secure & I may have to sleep in a house tonight with a door that can be easily pushed open. I would recommend their service to anyone. I am looking for a new company!

Most techs (the people that are called out to fix your stuff) do not get lunch or breaks. There is a current lawsuit in California and one to be filed in Illinois in regards to this. That said these techs love what they do and want to do their best when they come to your home. This includes working 12 to 15 hour days with no bathroom break or lunch. So when they show up, besides wanting to make you happy and safe, they are also fighting hunger and thirst and with well the uncomfortable pain that comes with a lack of a (break). They do their best. However most of the time a Rep from Vivint that you spoke with on the phone have very little knowledge of what is needed to perform the task at hand and remember they get paid to get people out there and Upgrade your equipment so they will tell you anything to get a tech out there. This will range from how long the tech will be at your home and to when they will arrive and to what they will be doing. So if a tech is late?? It's very rarely their fault. The person scheduling the jobs wanted to get paid more (remember).

Now for those of you that are union, here is a word of warning. Do not go with Vivint!!!! They hate you!!! This has been made very clear, they are Anti-Union. This is inside information and I was threatened by HR if I ever gave this information out. In June of 2012, the company held a meeting for all central region techs in Chicago. This included the states of Illinois, Indiana, Wisconsin and Michigan techs too. All of the corporate leaders were there including upper management and both HR directors. While at this meeting they discussed how unions were bad, one employee Carl ** of Indiana south made a bold statement there that he would "break his size 10 boot off in any union member." No one from management or HR stopped or corrected his statement but showed great support of his decision to commit violence to customers and other people of different belief! Even his manager, a Mr. ** that is praised by the company found his comment more than pleasing and smiled after hearing this. So in short please if you are Union, do not let a Vivint tech in your home. They may not like you.

Now to my problem. My front window has not worked for more than a month and cannot get service or a part.

Vivint continued to charge our credit card, however, on a monthly basis, so we contacted the company again to attempt to correct the billing, and again sent proof to a representative of our May 23rd notification that the service was discontinued. Vivint still continued to charge our credit card, so we contacted our credit card company to dispute the charges. We submitted the proof of cancellation and after reviewing our documentation, Chase Visa agreed to reverse the charges. We continue to receive letters and phone calls directing us to contact Vivint regarding payment on "our account".

On November 15 we received a collections letter which prompted us to call the company again. We spoke with a representative there, Trever **, who asked us to send all the documentation directly to him at the email address **, promising he would get this straightened out and we should receive no more collections notices or calls. We scanned and emailed him all the documentation on November 18. We requested several times that he confirm this was taken care of, but received no response. We have documentation of all of these multiple contacts with representatives to stop the billing.

On November 25th, we received another collection phone call and two additional letters demanding payment on this closed account. We also found that, while our credit card company had attempted to block further charges from Vivint, the company had found a way to submit more charges by changing the billing code. Chase Visa has reversed these charges as well after reviewing the proof of cancellation. We finally sent a letter on November 25, 2013 to the company via email, fax, and registered mail detailing these facts and demanding the company stop the harassing phone calls and letters for payment on the account we closed back in May, or we would begin to seek legal remedies.

Today, November 26 at 10:50 a.m., in spite of receiving this letter saying the collections phones must cease, we received another phone call from a collections representative from Vivint. She confirmed they had received the letter but insisted we still owe the company. It was at this point that finally decided to lodge formal complaints, as our more than reasonable attempts to resolve this with the company have failed. As of December 28, we continue to receive daily harassing phone calls and frequent collections letters as the company continues to acknowledge our discontinuation of service. What does it take to get this company to stop billing and calling?

My Children's brand new XBox & a 55 in flat screen we're stolen December 22nd 2013. I was not in Vegas. But, thankfully... myself, nor my children were not at home. The burglary is under investigation.

I calculated the end of our contract to the date of 12/3/2013. As stated on our contract, I called Vivint over one month prior to the final date and sent a certified cancellation letter. The letter had been received exactly one month prior to my cancellation date according to the receipt that I received from a representative named Janet ** who signed it. I contacted Vivint to get verbal consent that they had received the letter and they confirmed that the letter is in their system. They told me I had to call back again on the day our contract expires to finalize the cancellation. I called back on 12/3/2013 and was told I had to call again 3 days later to make sure my account had been cancelled.

I called back 2 days later and they confirmed that it had been cancelled, although I still noticed a new balance on my account online which began on 12/1/2013. I contacted Vivint back, agitated and they promised me that the balance will be removed. The balance still shows up on my account and I am going to contact our state's Attorney General's office to report these crooks. Stay away from them! They are evil and they will take you for all you are worth. If someone with a blue or orange polo shows up on your doorstep, stick your dog on them and make sure he bites where it counts!

Today, over 1 year later, I checked my bank statement and noticed a debit from Vivint for $51.99. I called the company and was put on hold a couple of times by Tom. He then came back to the phone and proceeded to inform me that I still owe over $200.00, another 4 payments. I told him that I was told that the balance to pay off the remaining contract was about $800.00 and that it had been paid in full by check over a year ago. He then told me that the service representative "unfortunately made a mistake and quoted me the wrong total". I told him that they have no right to debit my checking account without my permission whenever they feel like it. Sounds like shady business practice to me.

It's funny to read some of these complaints. Of course it is a contract agreement you get into and they tell you that. It's just like a cell phone agreement, you can't just cancel it whenever you want. The bottom line is some people just like to complain and no security company/business is perfect as I work for one.

My window sensor has never worked and I was told to override this sensor. I did this up until someone tried to break into my house through the door the sensor is missing off of.... yes the same sensor I requested back on October 4. DO NOT GO WITH THIS COMPANY. They are a scam and cater only to new customers b/c they want new money and existing customers do not matter. Customer service is a joke. Speak to a manager they really lie. One manager approved me for 3 months free service behind this and the current manager said it was only one off but he made a mistake and read the 1 month wrong and it is 3. How convenient!!!!!! Supervisors lie the most.... DO NOT GO WITH THIS COMPANY IF YOU TRULY WANT YOUR FAMILY TO BE PROTECTED. THEY ONLY WANT YOUR MONEY AND BUSINESS.

He told us that there were these amazing coupons of real life places like Pizza Hut that are really good and can help us save money there. LIE! There are discounts to only 5 restaurants and the discounts are ridiculous. He said - it's like buy one get one free on pizza. He told us we had to hurry and get it installed that day in order to get the discount because he was leaving the next day to go back to Salt Lake - LIE! We saw him in our neighborhood for the next 2 weeks! I feel like his sell tactics were shady and I am embarrassed I bought into such a dishonorable company. I am going to keep telling everyone I know what shady salesmen they have and the truth about your system so other people are not scammed the same way. I wish I would have never signed up and I wish I could get out of this service. I pay $68.00 to watch my cat on video and unlock my door for my neighbor. Absolutely ridiculous!

Well after filling all the information it seemed that I had given more info than what a "30 day trial" would require. The sales rep replied that "95% of people go ahead and sign up anyways, so we already have the paperwork completed." It didn't dawn on me until after he had already left that the paperwork I had filled out was, in fact, signing up with them long term. I didn't worry about it too much because we still had the 30 day trial to try everything out. Well the installer showed up not even 2 hours after signing those papers and then the next day we were charged right at $170!!! That certainly doesn't constitute a 30 day FREE trial!! After we had this system for a couple of weeks, we made the decision to discontinue our service with Vivint so that our family could follow a more strict budget. Financially we wanted to do away with all unnecessary expenses so this was one of those decisions we felt was best for us.

Before the 30 days had expired, Vivint had received my "written notice of cancellation" and copies of our agreement/equipment list. I never heard anything from them so I thought that the account was cancelled (as it SHOULD have been). When we were charged ANOTHER monthly fee (higher than what we were told, by the way), I called to inquire about it. After I explained my side of the story about the "authorized reseller" sales rep from ARM telling us about the 30 day NO obligation FREE trial, the customer service rep from Vivint calmly told me "we don't offer a 30 day trial". HOW ABOUT THAT?!! Anyways after 45 minutes on the phone with this man it was apparent that I was lied to about 10 different times!!! Finally I was told that their "legal department" would be in contact with me soon...... Well that was over 2 weeks ago!!! I really don't know what I’m supposed to do now but there's NO WAY I’m going to continue to pay over $60 per month for the next FIVE YEARS!!

Ken told me they would give me 2 months for free, all I wanted was for them to come and uninstall from my home. They told me they could not do this. Vivint expects us to go on to eBay or Craigslist and sell this equipment and contract. My husband and I are seniors. We do not go on either of them nor know how to do that. I have NEVER heard of such a thing or done business like this ever before in our lives. I called them two times and was told the same thing. Another thing they did not tell us to our faces was the length of time I would be paying for the system. It is 60 months or 5 years.

We are seniors, living on social security and cannot afford to pay for this system. I sent back the signed portion to cancel this contract, not my fault the mail got there oh so they say two days late. I told them what the installer (Tyler) had told my daughter and husband that we had 45 days on account we were seniors, and this Nathan is saying it is not true! My daughter to this day says she heard Tyler tell her and her father that we had 45 days to cancel! The whole feeling of being rushed through the entire process didn't set so well with me neither.

We don't like being taken advantage of simply because we are seniors who don't go on websites such as eBay or Craigslist and sell things. I am not a sales person and as far as we are concerned, we feel we've been swindled out of our money. They didn't say it was too late to take our money now did they?? No, they did not! We don't like the way this company does business, or if it is legitimate for them to do business like they do. They say they have plenty of people who sell their contracts on the website. That's wonderful. I guarantee if I knew what to do, I would probably not see any.

I contacted the BBB here where I reside in Delaware, but I was told I had to go through the BBB in Utah. It seems that I am not getting anywhere with them either. What because the company of this Vivint is in Utah? I just want this to be straightened out and for them to get their stuff out of my house. I am a heart transplant and take many medications and I do not need this added stress! Please, I hope you can help!

The crap never worked anyway... We changed the batteries once a week. We have never been able to control the temp and we still use a key for the doors because it just makes an annoying sound like it is trying to do something but doesn't! We of course called and got nowhere. I am disgusted in Vivint...disgusted! They will NEVER stop. Please do not waste your time with them. They just keep taking my money. They just simply will NOT stop billing me and they will never refund the money either. So I will be deployed, moved from the state that has the damn security system that does not work and I will still be paying... They will not stop charging me...They just won't go the hell away!

1. Deceptive representation of monthly cost by sales representative - I was told repeatedly that their "upgraded" service would only cost me $10 per month more than the $39 a month I was already paying other than the initial upfront cost of the equipment. He suggested I switch my phone service to OOMA to make up the difference. I asked if I could discontinue the "upgraded" features if I was not happy with them and he said yes by calling customer service. It is apparent now that he was skillfully deceiving me by getting me to listen to what he was saying as opposed to what was in the contract. I was under the impression that I would be paying $49 per month and I am being billed $72. Based on the thousands of BBB complaints including the lawsuit in Ohio, I see I was not alone.

2. The equipment does not work correctly. The equipment is constantly giving us error messages about low battery warnings. Every time the power flashes the damn thing goes off and gives us error messages. I have called in numerous times about this. Usually have to wait 10 days to 3 weeks to get an appointment and it is still never fixed.

3. The thermostats were installed incorrectly and as a result, our system ran almost continually for the heat of the summer (in Houston) resulting in outrageous electricity bills (over $600!!). I also called about this and after several calls FINALLY got someone who knew what they were doing on the phone and corrected the problem.

4. When the first technician installed the system he screwed up the regular home phone lines which took us 2 months to figure out.

When trying to get out of the contract for the above mentioned reasons I am told it will cost me $2800!!! Are they nuts? I already paid for the crappy equipment up front to begin with.

The alarm has worked flawlessly since the install and the camera system was what really sold me. I had been having packages from UPS and the mail go missing off my porch and within days of the cameras being installed had videos of the neighbor boy taking them off my porch. When I confronted him of course he had no idea what I was talking about and his mother call the police saying I was making false accusations about her teenage son. They came to my house and so I showed them my videos and they quickly made the neighbor the focus again and not myself. I since have not lost a single package and not to mention got several returned to me!!

I recommended a friend of mine get the Vivint system. At first he was unsure but his wife convinced him that it would be a good investment. Long story short they had a house fire while they were both at work. Vivint called the fire dept. and the firemen told them Vivint saved their house. Instead of just having a kitchen to replace they would have lost their whole house if it were not for their smoke alarm. This system is worth every penny plus.

I was so shook up and after talking to neighbors I found out that a couple of them had the system installed with Vivint. A few weeks later one of them had a problem with it and called. They couldn't reach anyone for more than a week and then were told that it would be a 2 weeks before a technician can be sent and they would have to pay for that service. All this after they were told the system is under a warranty and that it would always be done the same day. The list goes on and on. This company is a joke. Do your research and DO NOT BELIEVE ANYTHING ANY SALES REP OR TECH OR SUPERVISOR TELLS YOU!!!!!

Of course ADT being ever vigilant against fraud would not give him any info as he had none of my husband's or our passcode. They hung up with him and IMMEDIATELY called me to report this. I called the supposed rep and informed him of this which he tried to lie his way out of. None of my neighbors took this service either. Thank God! ADT has already filed a complaint and they said they have had many problems with this Vivint for a while now. ADT also informed me to file a complaint which I am doing through several different sites. I hope someone stops these people before people's houses get broken into due to a fraudulent, unethical bunch of people.

I am a 90 year old man, and felt that they use aggressive sale practices. I felt deceived, but obligated since I sign a 5 year contract, I don't even know if they provided service for those 5 years. I was called by a representative of this company, telling me that I better not cancel, and that I can't cancel. I had auto-payments, done by this company for 5 years. After I received this phone call, I went to the bank and had auto-payments stop for this company. They try to take money out of my account on July 3, 2013. After I told them, my contract is ended.

After that I got a threatening letter from them, saying they are going to charge me additional charges, because they couldn't get any money. I have tried to call them on numerous occasions, after receiving the letter, and they won't answer. I have no further solution but to contact my attorney, or file a small claim suit against them for deceptive business practices. Do they even have a license to practice in Pennsylvania? They have no license number on the contract I sign for PA. Run from this company.

We called, even with children in the hospital and burns on our bodies, within 24 hours of that to request cancellation of the service, at which time we were told by support@vivint.com that the tech would look into what we needed to do, and that we should wait for a return call and a tech would verify the total destruction of our home and everything in it. The tech couldn't believe he had been called to verify the hole in the ground. We waited and waited for a return call.

I called several days later, had an eerily similar conversation where I was asked for the same information, including the fire report which I sent. We were then informed that we had passed our window to cancel, but after pointing out that that is what I had tried to do I was “told” to wait... I was put on hold while the tech talked to a 'supervisor'. Upon their return I was instructed to email everything I had so far and that they would send it to the "special cancellations department”. They would then contact us within 48-72 hours to resolve the cancellation.

Fast forward through four repeats of exactly the same call: We can't help, too late - need to defer, sell to someone else or pay out in full... Then an explanation of the history, a chat with management, a request for the same info and a promise of a reply that will never come. Now, roughly three months post fire, I received a call from billing asking me if I had had a chance to drop my payment in the mail. After explaining the history I was transferred back to support where we repeated the very same script, right down to the long pauses for supervisor discussions and a promise of review by special cancellations... etc. I explained that we had done so, repeatedly. And since billing had found me there obviously was no issue with contact info. After a long pause to "walk over to 'special cancellations' personally" I was informed that they had reviewed our file and we could only defer, pay out or sell to another sucker, and that there would be no further follow up from special cancellations or anyone else.

Nothing against the install guy (unless he caused the fire). Nothing against the equipment (except when we really needed it, it failed). Support, in my opinion, isn't bad, it is criminal. I feel they intentionally attempt to string out and tack on and misdirect. I was told I could have "no more than' 3, 6, 9, and 12 months deferral (our home would take at least 12 mo. to rebuild). I was told explicitly not to pay my bill. I was told I would be contacted. I am especially uncomfortable with the extortion involved in forcing customers to push a service that they do not want or cannot use off on an unsuspecting friend to save themselves. My options are these: pay out the balance (2yrs, 364 days of a three year contract), trick a friend into installing a system (not mine... that is carbon atoms... a whole new one), or defer for however long the support crystal ball offers the next time “I call them”. I will also patiently watch for more Google hits on Vivint and Class Action.

I'm supposed to live without a security system for two weeks? What is wrong with you people? If you would have told me that it takes you 3 weeks to come out to people’s houses to fix problems I would have never signed a contract. Customer service said this wasn't a normal problem...Well, I pay them every month like clockwork...It's your problem. I'm going out of town before your technician comes out, I was worried about my dog and the constant beeping...Now I'm worried about my home being secure. This is just beyond my comprehension.

If you can't do the job, let me out of my contract and let me hire someone who can. This last round, I have had to call in every 2 days. Once I was on the phone for over an hour trying to get things straightened out and they still aren't. How is constant beeping or your battery running down not a high priority? Three weeks to send someone out is ridiculous anyway and if you had told me that when you came out I would never had signed a contract with you. Would you if you were a single mother? No, I didn't think so.

We are wiser now; we should have called the police, but we were only concerned with my husband's health. They are very high pressure sales with unethical business practices. He requested the system to be removed. They told us to sell it to someone else. We stopped paying them. Now after almost 4 years, they have turned us into a collection agency, to collect fees they are not entitled to. If you see APX, run the other way. They exploit sick people to make their sales, but do not provide the service.

On 7/6/2013, I found out that Jeff had lied to me and misrepresented the 60 months mentioned on this contract. Because I called to cancel because my financial situation will not allow continuation of this service, the head person in the Financial department told me that I was locked into this for 5 years and the only thing he would do for me is give me a one-time thing of one free month and half of the next month off. So I asked for that but it is as good as nothing! It did not seem to faze him that his salespeople are liars and misrepresent terms of the contract.

I have been Lied to and Tricked. I am a senior citizen and I cannot afford to keep this system! The company name and address on the contract is 4931 North 300 West Provo, UT 84604 Phone 800-215-5232, Fax 801-377-4116 and email: support@vivint.co. To be fair, the system works but after a couple of days, I had low batteries problem; they came out and fixed it... But this is a company you don't want to do business with. They are an overall scam!

The service tech arrived within 30 minutes to set up my new system. Luckily for me, I had a really bad feeling when the service tech showed up in a personal vehicle (barely running) and started taking "HIGH TECH" components out of his trunk. I started researching the company and all the reviews are negative… and they are correct. I stop installation before he got in the door. I called back the sales associate to come to the house, to back my signed contract and called the company. I spoke to their ROR department and told them nothing was installed; I had the contract in my hand and wanted it cancelled. He also told me not to worry about sending in the cancellation paperwork and he would make notes and not charge us the $292... at chance.

I sent the paperwork FedEx with signature required. They charged our bank account anyway and I just spent 1 hour on the phone with them to get my money back which will take 5 business days and snail mail. STAY AWAY FROM THIS COMPANY. And if you just signed up, cancel installation and send in the cancellation agreement because they will not cancel the contracts verbally.

As it turned out, they charged him for two full years after he moved from his home. When he finally realized this, he contacted them and they requested full proof of his hospitalization and change of residence. He submitted all and they still say that per the contract, they do not owe him a refund, oh except for one month. They are not a company to be trusted. We're looking into calling a Consumer Affairs group and possibly a lawyer.

The very first week of having the system installed, we had several false alarms. One of the smoke alarms had been installed right outside of the bathroom door, so every time you took a hot shower, the steam would set the alarm off. Seven months after having the system installed, my company was going through some downsizing. I found another job, but it was over two hours away in another county, so I had to sell my home and move. I called Vivint two weeks before the move and informed them that I would have to cancel the service. They said they could not accept this because it was a 'binding' contract, and my only options were to pay for the rest of the contract, have the system installed in the new home, or ask the new owner to accept responsibility for the remainder of the contract agreement.

Since I was moving into a rental, my only option was to have the new owner accept the system and the remaining contract. The new owner did agree to do this, but when she called Vivint to transfer the system responsibility, they told her that she would have to sign a new 36-month contract. She refused, as this was not what we were originally told by a Vivint customer service rep. This was the second lie. So Vivint came out and uninstalled the equipment and left it in a box for us to collect. I called customer service and offered to pay a portion of the contract in order to close it out, but not the whole three years, as I had only had it for seven months. They said no. I asked if they would defer the service until I could get out of rental home and purchase another house. They said no. They told me my other option was to sell my contract to someone else. No one wants it because they have never heard of Vivint.

I filed a complaint with the BBB. In the meantime, I was getting calls from Vivint wanting to come out and upgrade my equipment. I explained that the current equipment is sitting in a box in another county and I haven't used it or had any service in months. They had no idea. A couple of months later, I got a call from another Vivint rep asking me if I would recommend them to a friend so that I could save $30 on my next bill. I gave her the rundown of the situation...she had no idea. I have made several calls to customer service asking to speak to a manager, but I got the same story from every 20-year-old that picks up the phone. I'm told they are the account managers and can't do anything because of the 'binding' contract, and they refuse to let me speak to anyone else.

With the last call, I explained to my young account manager that for a contract to be 'binding', they would have to be providing the service for which they wanted me to pay. They also could not misrepresent their equipment or services, or lie about contract cancellations. He admitted that NO, they were not providing a service to me. He asked me to hold. About 30 seconds later, he gets back on the line and offers a deferment until I was out of my lease in November and able to purchase my own home. HOWEVER, I would have to add an additional 48 months to the contract. This tells me that yes, they can make adjustments to these so-called contracts. It also tells me that none of the information I've given has been put in any file or shared with another department, as I have different reps calling me all the time who have no idea what was going on.

I have tried to work with these guys in every way possible, but it's like talking to a brick wall. I paid for the months in which the system was installed in the home. I also paid for two months in which no one was living at that house or using the service. That system would still be installed at the home today if Vivint had not misrepresented their terms and equipment capability, and simply lied to me and the new buyer of the home.

I contacted Vivint by phone on 6/4/2013. They tried to tell me that I had to call to verbally confirm my cancellation. I advised them that I had not been informed of any such terms and it was not a part of the written agreement they provided. Then they tried to state that I had to allow them to get the limited equipment they installed in my house before they could process the refund. I pointed out that the 20 days had elapsed and that per their own agreement, I had the option of retaining or disposing of the goods as I saw fit. They kept repeating that they had 20 days to make arrangements to pick up the equipment. I stated that even if that were true, which it was not by the terms of the agreement, we were speaking on the 21st day. They have failed to provide my refund to this date.

When I refused, he raised the offer to $150. I hesitated but then came back to my senses and decided to research the company. When I told him so, he was not happy and persisted. He even asked me what it would take for me to sign the contract. At that point, a big Red Flag was raised and I expeditiously sent him away. AM I GLAD I GOT RID OF HIM! I did ample research only to read the same story above over, and over, and over again. The salesman conveniently never mentioned the small print on the contract and my main fear of bad customer service (actually for what I have read they are totally deceiving and unethical bordering on illegal) was a reality. These people will show up at your door fully knowing they are going to rip your guts out and they will not hesitate to do it to make a few bucks. Their salesmen are highly trained con-men. The company totally operates on the gray area of the law. Stay away!

We have been with Vivint for about a year, we got orders to another state, and needed to cancel our contract as we do not need the service in the new area we are moving to because of our Military PCS orders. We have spent the last 4 weeks dealing with them and their customer cancellations department. First they asked us to send in a cancellations letter with a copy of our orders. We did that 3 weeks ago when we had the hard copy in hand. We called a week later, they said they were really busy and had not received them yet. We called a few days later and they had not received them and/or lost them and asked that we fax them in again.

I did not feel like going through the hassle again so I called back until finally getting someone who went above and beyond (ex-military I assume). She gave me her personal Vivint email and asked that we scan it and send it to her. We did that and our orders/cancellation letter finally made it to the special cancellations department after dealing with it for 17 days.

After getting the runaround for another week with various hold times, we got our answer and they said no; they would not allow us out of our contract unless we were moving on base, or in an apartment where the landlord wouldn't allow the installation of a new system. Because we are buying our own home, they would have to transfer it into the new home. I let them know after all the hassles of even trying to cancel that I wouldn't want to do business with a company that doesn't support Military members and their PCS Orders. We haven't had any problems cancelling anything else like our Verizon Wireless contract, and being a previous service member cancelling Sprint contract when I moved.

On top of all the runaround and multiple phone calls, and unneeded stress, they have added to our PCS when my husband signed the contract. The guy who came into our home said it was only a 2-yr contract and it's actually a 4-year contract. It's my husband's fault for not reading what he signed, but nonetheless it's very shady!

Save yourself the hassle and the money especially if you are a Military member and could be PCSing/Deploying or separating not by choice. They do not care that you are military with the possibility of leaving your residence because the Military tells you to move. I am not sure if they will have to cancel the contract because of the "Service Members Civil Rights Act" which most companies abide by, but we are meeting with JAG next week to find out.

They gave me a cancellation paper to send in 3 business days. I am going to get it stamped and registered through the post office but hear that this company is terrible to try and cancel with. Hopefully, there are no issues. After installation, you realize that the system is terrible and that they drilled huge holes in your walls and doors and gave you a very bad security system. I am very displeased and hoping that if I send the cancellation paperwork in 3 days stamped and registered, that everything goes smoothly.

I keep on getting bills. I refused to call them because I was told I would be canceled if I faxed it in. My recommendation to all: 1) file a complaint to the Better Business Bureau... I have; 2) file a complaint with the State Attorney Office; 3) Take your Vivint sign and take a marker and write in big letters... “dishonest company” and put in your flower beds where people walk by so they can see it; 4) Never ever let Vivint come into your checking account for their monthly bill because you will not get them to quit billing you; 5) Posting complaints on their Facebook page, it will only last like a week or two because they delete complaints; 6) Take pictures of your Vivint yard sign and put it to good use. Write CSS company on it and post it on your Facebook page for all your friends to see. I posted it on mine for all to see; 7) Use social media to get the word out… Twitter, Facebook, and your email. I forwarded my complaint to BBB to all my friends.

My very soon to be ex-husband has moved again and his address on James Court is not correct. I wanted the envelope addressed to me at my home so that I can sign the forms and return them to you. If they have David's name on the form, which Michael said they will have, then I will never get the forms. Can anyone there send me the forms? This is so ridiculous. If you needed something from my attorney or David's, I told Michael to let me know. Of course, he didn't. If David enters into the house because of your not mailing the form to me, then I will hold Vivint responsible as this request has been made before to no avail.

I never received a service call. They claim (though it is not on the contract!) every call is processed with a response within 24 hours - a lie. They felt no obligation to complete the work I paid for and no obligation to secure our home. Their main focus is on getting new business. They are obviously short on techs. I am sure they drag a correction out past the 72-hour cancellation deadline. I decided at 24 hours to send their cancellation notice back - signature required, overnight. I also called the credit card to report fraud. I told them to Google how many times the US Attorney General has charged (and won) them with Bait and Switch, they and the prior company. They changed the name for obvious reasons.

Never buy from them. This is the most openly/brazenly dishonest and expensive service company I have ever encountered. They are also behind the times offering no exterior cameras. Others do not drill everything into your wood and walls. Archaic! I am left with tons of damage.