Vivint Reviews

I was with Vivint for quite some time. My two-year contact with them was up, and they asked me if I wanted to renew or just stay one month, five months. I told them I would renew and I want all my equipment to be updated, which they did. We also got the alert badge that they put on your neck, as well as key fobs and other security devices. I was very pleased with them. We never had anything go wrong. We had a few false alarms, such as when my husband sets the alarm and opens the door, but aside from these, we've never had any other things happen. The Vivint staff has always been great. They've all been very courteous and helped me out as much as they could, even the guy who installed everything. They did everything like they said they would.

Vivint had to replace something a couple of times, but they were great. They were prompt, they showed when they said they would, and they got the problem fixed. It’s been a positive experience. I hope they have more products that I can take advantage of in the future.

A Vivint salesperson showed up at my old home, during which we were using a different security system, and he noticed that the sign was outdated. He asked us how we felt about the system we had and we honestly hadn't been very happy with the service. That's when he introduced us to Vivint. We had been very unhappy with the previous service provided, like I would have alarms go off and never receive any kind of phone calls, and I just thought, oh, my gosh. Luckily I was just at work locally in town, but it made me think, what if we were way on vacation or something and no one would go to check on it? It was just very disappointing. That's more or less why we tried Vivint.

I was most satisfied with my experience with Vivint's staff. Customer service made every effort to get me an appointment to have my thermostat replaced on 10 Jan 2015 between 0800 and 1200. Mr. Matt ** arrived shortly after 1030 on the appointed day after giving us a call to tell us when he would arrive. He tested the heater system and replaced our thermostat with a CT100 model. The only issue I have is that there was NO hard copy manual with the thermostat! When I called to get one, I was told that there were no hard copy owner's manuals and I would have to get the info online. Not having a hard copy manual that you can be looking at while adjusting the product is not a great idea. Try adjusting an item you are not familiar with by running back and forth to a computer!

Horrible Service. Never installed cameras from the start. Every time Vivint has been contacted, there is a different story. Craig ** was the last and final attempt to resolve the issue. He was very unprofessional, speaking over and refusing to let his manager on the phone when he was asked repeatedly to put his boss on the phone. I would NEVER recommend this company after such treatment!

Vivint offered through a phone call the equipment for free for those people in the area who would serve as an example for the other people in the area, so I took them up on that, and it’s worked out very well. The experience with them has been fine. I had been away and got home a while ago, and got the replacement part for my door that I need to put in. Whenever I had any kind of question or problem, it’s always been taken care of and dealt with very well.

When speaking with the rep on how to correct a problem, I did as told and the connection broke. She was very helpful, would send a tech out to correct the problem at no charge as I was following her instructions. The tech was very professional when he came to the house.

I’m very satisfied with Vivint. Every time I have a problem, I call them and everything is resolved. They respond very quickly and are quick on their actions. They are good.

During the last week of November my system was not operating at full capacity... I called the Vivint help line and was told that the device was missing the connection device on the front door. The piece was ordered but not received. Needless to say I called back again (2 additional times) to request service. First call was cancelled by the Rep and I had to call to re-schedule... Today 1-12-2015 a service rep will be on site... entirely too long for repair.

My wife and I had no idea that we would ever need Vivint to go to work to help us in case of a fire, but we were surprised on December 11 when we came home to find our kitchen on fire. Little did we know that Vivint had already called the fire department and they arrived about 2 minutes after our arrival. What a relief it was to know the firefighters made sure that the fire was out and we and our home were safe. We have a new appreciation for an alarm company that is looking out for us.

I purchased their home alarm system. It’s good. Sales reps came and hooked that for us recently because we moved - they set up our new system in the house.

We have a Vivint security system at our rental house. This has proven to be very helpful as our last renters were less than stellar and because of the notifications we were able to set online, I received texts and emails for all crucial events. Now, we have renters who sometimes forget to mention things that are happening with the house, but again with notifications we are able to take care of all necessary things. A few weeks back they told us the furnace wasn't working. They also said the thermostat wasn't working. I was able to call Vivint and the service tech came out and fixed all of the Vivint related outages.

Got my Vivint installed last April. Over the period of 8 months I have had the system, have had to call the Customer Service people on several occasions. Last time I called, I had opened up my front door, early one morning to check on the snowfall, and set off my alarm. I scooted to my utility room, where my screen is located, and entered my code and everything was o.k. again. Had done this another time, so the system really does pickup and sound off if you do something wrong. But, the Customer Service people get me back online. The first time this happened, I had left my glasses back in my bedroom and Vivint called me, as I was not hitting the correct numbers to get my system back online. Super person to work with. He told me exactly what to do and I followed his directions and got back online again. Will be happy to recommend the Vivint system to anyone who might be interested in getting an alarm system.

I've been waiting on a tech to come to my home for problems that have been called in since October 2014. Every time I call they give me a date for service and have yet to fulfill it. Needless to say I'm very very disappointed with this poor service.

I got their cameras and the alarm. It is very good. About two weeks after it was installed, we noticed that when you press the stay button setting the alarm, sometimes the voice doesn't come through. It gives you an instruction afterwards or tells you what you press. The other one does come through loud and clear and it says "the alarm has been set. You must exit now." But the one with stay, you can barely hear it. Sometimes, you hear it. Most of the time, you don't. When we had an alarm go off one day, I called them up and they talked me through fixing it very easily, very mannerly and efficiently.

The service tech was great. He did his job and hook all the equipment up, checked everything before he left and if I had any questions later just give a call.

We have found Vivint to be well suited for the security that we want. It is simple to use, response time in emergency is minimal, and staff has been responsive to concerns.

We asked for a statement stating that we have a working security system and this is the second time we have asked for it. It should arrive in the mail by this Wednesday. If not, we are ready to cancel the security system. Our insurance is requesting it and they only give you a month to get it.

This company and its team members are amazing either with phone service or home installation. Worth every nickel. Highly recommend this company and the entire staff. Thank you, Vivint saved my life.

Early this morning the alarm sounded off. A member of the family did not securely close the door when she left (after turning on the alarm system). When the alarm sounded off, it took me about a minute to turn it off. I waited for several minutes for the usual call from Vivint to make sure we were okay and if that was a false alarm but nobody called. This was absolutely unacceptable! I had to call Vivint to ask why the alarm was ignored. I was told they would make an adjustment to the system response. The incident made us feel so insecure! I feel I should test the system every once in a while to ensure it works as promised.

I’ve had Vivint for a long time from when they were APX and recently got an upgrade. The installation team was very good and very helpful but I’m waiting for a reschedule on the door lock because they didn’t have it available yet.

Horrible service. I live alone in a rural area and have been waiting for service for 4 months. Yet they keep taking my money and giving excuses. Already had an attempted break in & broken window with NO SERVICE! Over $500 they charged me & I expect service and security.

Great service, great product. Love the service and especially the app. Please send me another sign for my front yard so that I can offer you free advertising. Thank you.

I love Vivint. Nathan ** is the sales rep that came to my door. He's the whole reason I changed. It's one of the few times I have allowed someone who's come to my door selling something to come in. He was just very pleasant. It's a really good product and Nathan is always there if I ask questions. I have given Nathan the kudos that I could. He's a good sales rep.

We are very satisfied with Vivint because of the rapid response that they have, even when you’re calling for tech support. Also, the installer was a knowledgeable young man, very polite, and advised us on what would be the best things that they could do.

This alarm company came in and installed the alarm to secure the building. They did an excellent installation. We have signs posted outside and we can go in and out and if anyone in hiding in the building after alarm is set, sensors and other devices will let the company know and this person will be arrested by police.

It was convenient to get Vivint. Their salesman came over and I let him into my house. They're good towards their customer and so far the service has been good.

I have used Vivint for more than 3 years, a very simple and easy to use system, and just re-upped for another 5 for the same original price plus a $20 thank you credit. Their response when I accidentally opened a door was immediate. When a battery went out on one of the sensors, it "registered" with the Vivint center and they contacted us immediately. Our first hiccup just happened last month. For some reason our electronic payment went up $18+ and we did not see our $20 thank you credit. When we called, the billing department rep reviewed it and acknowledged I was correct and it would be adjusted on the next billing. I thought, "yeah, right". It was correct to the penny. This is a professional, well-organized, and responsive company. As an aside, I do volunteer fingerprinting at our police station once a week. Whenever Vivint comes in with a big crew in the spring, they all come in to be fingerprinted. They are clean-cut, courteous, and engaging. Usually my wife does any reviews, but I am a believer in this company.

The police were called the other night as a result of a motion detector in our basement. There was no break in. All alarms that we have had have been the result of this motion detector. We changed the location of the sensor to resolve the situation, but continue to have false alarms, with no further suggestion from Vivint to resolve the issue.

The service has been wonderful and accurate with continue understanding of our needs.

We are very pleased with Vivint, from the professionalism of the sales team, the installers and the customer support team, through to the equipment and the service Vivint provides. If you are thinking of installing home security, I highly recommend you look at/speak with Vivint before you sign up with another provider.

I already had an alarm service that didn’t want to upgrade me to a bigger, better equipment and wanted to charge me, and didn’t make it clear enough for me to understand them. I heard about Vivint through my mom and went with them. I don’t have any problems with them except for one complaint about the little signs they put on the outside of houses. You can’t read them after a year or so as they wear out fast. Other than that, I’m very happy and satisfied with Vivint.

I have always got very good customer service when I call or when anyone come to the house and I really like that for I myself was in customer service so keep up the good work.

After several years of uninterrupted good service, we needed an upgrade. Our request was attended to promptly, politely, and properly, and an additional request for a battery change was also performed.

I realize I made the wrong decision to sign up with this company the same day signed up!! I already have a security system for 5 years and the ONLY reason why I decided to change was for the security camera. I specifically told Justin that I wanted the camera to see who was outside my door. He never told me that the camera was for inside use only. I found that out when the camera was installed. And when I called the company I was told they currently don't have outside cameras!!! WOW!! Installation happened on Saturday 12/13/2014. I went to the post office Monday morning 12/15/2014 to send a certified letter to cancel the contract. When I called on Tuesday 12/16/2014 to confirm my cancellation, I had a horrible person help me, but the thing that got me the most was that when I was following up with my cancellation the person on the phone said my credit card would be reimbursed $162.99. This was a BIG surprise to me because according to Justin, my installation was free and that HE would cover the $99.00 initial fee. (That should have been a big clue to me, why would he cover the $99.00.) Live and learn!

The security system is easy to use. The tech did an excellent job explaining it.

Robert *** was here yesterday and fixed the two sensors on the garage doors. One we knew was not working. He checked the other one and found that it was not even connected to the panel. That somehow got missed in the initial installation.

Have a worker to work on a door with a hookup on the door that sets off the alarm. I called and ROBERT answered. He took care of my problem and was so pleasant. That is much better than having to get the alarm if the worker set off the alarm. Robert is GREAT.

There's only one area that seems that they need a little more training in and that is they struggle sometimes with re-enabling the motion detectors and then disabling them. One time they took them right off the computer so I had to climb up and get the numbers off. So I'm not sure if they're real experienced in just turning those on and turning them on again. Typically, most of the folks when we get into that, it takes a little more time than normal. And also, we had labeled them one time and then the labeling goes away. So when different people go into the computer, different stuff happens. Anyway they're very good. I’d recommend them to my friends. Like I said, that's the only area where Vivint is a little flawing. If they can just fix that, they'd be perfect.

These people provide the worst product in the business. I have had nothing but problems for the past 6 months. They have been unable to process 3 checks, and credit card payment information. Do not think it was because of my financial standing, it was ignorance on their part. Even after they finally processed the payment I got a notice that my service was being discontinued for non-payment. After 35 minutes on the phone they finally agreed that I had a zero balance and they did not know why I got the notice.

I have been with Vivint for over 7 yrs now and I find that they have the best Customer Service Reps. They are polite and courteous. They understand what you are saying and they care about your safety. I can tell you our alarm has gone off a few times and they are calling within minutes.

One of the best things I have done in ages. Should have done it sooner.

Vivint was very prompt in resolving my issue concerning a referral. To date, they have earned a five star rating from me. I have had the system for about two years and I am very pleased with it. We were able to see in real time inside and outside my home while we were vacationing in France, New Zealand and Australia--all we needed was a wi-fi source. Vivint did all the rest.

The yard sign do not hold their colors very good. The orange color fades after about one year. They do not last too long in the hot humid weather that we have here in SC. The sunshine is very hot and bright. Therefore they do not look very pleasing and after a period of time you cannot see your name. Otherwise service is excellent.

I really like the video system, wish I can afford another camera.

For disclosure I sold Vivint security systems for 1 summer. At the time all I could rely on was the information they gave me to say while I was selling. When I got back home I had a system installed in my house as they sounded so fantastic. I have had the system for over 3 years now and can say that it works exactly like I told people it would. The home automation with the security is fantastic. Response time have been unreal compared to what I experience with other systems (friends, business systems).

We had a different service before and I just thought that we needed to just upgrade. Vivint has been fine. Every year I forget how to do something, and every time I call the people, they've been very efficient and I'm very satisfied. I would recommend them.

Very efficient and prompt. Excellent customer care.

The tech was very nice and informative. It was a very good experience. He clean after himself and kept his work area clean. He was very organized and ask where you would like the sensors and how they worked. He would make suggestings where the sensors such go. He also let you make the decisions.

I cannot access my alarm system from my cell phone anymore! I tried to set it using the touchpad on the system, nothing works. If I was away from home and forgot to set the alarm from the panel, I cannot access it to set it. So I am VERY UNHAPPY.

I would not recommend them to anyone - several times my alarm didn't go off when the garage door was opened and the system was armed. I called and they said they could not do anything about it unless I called back during the malfunction. I have since moved and they refuse to let me out of my contract. It took months of calls to even get them to suggest I go to a lower plan with a smaller cost.

Agent Katlin told me money would be credited back credit card. I checked to see why it has not been done? I was told by another agent Kelly that a payment was taken out. I was not behind on payment - "The payment almost month early". I am not happy at all. I feel like I should have the whole amount credited back. I most likely will leave Vivint at end of my contract.

Great job and phone etiquette. Very well done every time I have called. Excellent answers to my questions and problems. Great Job. Keep it up!

I was very unhappy when I had to wait over 3 weeks to get someone to fix the alarm system. It was off for I don't know how long when my husband to meet repairman. I really can't leave that home unprotected.

As usual, I rate Vivint with 5 stars. Excellent customer service. Also, I really appreciate the time and attentiveness which was taken on this matter. I highly recommend Vivint to anyone needing a high quality security system. The staff is knowledgeable, patient kind and courteous!

We had at times, accidentally pushed the panic button or forgot that the alarm was set. Response has always been immediately.The responders are always polite, patient and understanding. We feel totally secure with Vivint!

Gentleman that came was thorough and knowledgeable. Took the time with installation and cleaned up everything after. Would recommend him in a heartbeat. He made sure everything was perfect before he left.

I love my Vivint security system with all the features it offers me to monitor my home.

I call Vivint and they responded quickly and the problem was solved in 5 minutes. Very good customer service.

Our heat pump was not receiving a 24-volt signal from the air handler. In the process of repairing that problem, the HVAC folks discovered the Vivint thermostat was not set for a dual-system heat pump and had a jumper wire from the W to W2 terminals that caused the heat pump and emergency heat to operate at the same time whenever the heat pump came on, wasting electricity. By discussing the problem with Vivint tech folks, it was resolved very quickly,. The thermostat was reset for a dual-system heat pump, and the jumper wire was removed. I am delighted with the results!

Have told others what a great company Vivint is. Have helpful workers that are always there to answer your questions. I have been with the company since 2007.

Every issue I have had has been deal with very quickly. Testing over the phone and troubleshooting the problems before they become serious is a great sense of security.

I got the solar panels from Vivint and then later on got the alarm system. I am still waiting for them to finish setting up the solar panels and they were supposed to be doing something with that. The city inspector came out one time and looked at it and where they had placed them on my porch roof. He was saying that maybe they shouldn't be there and they were supposed to be sending them a construction report in reference to that.

I like the alarm system that I can set with my phone. I can lock, manage my thermostats and arm it all in seconds. Customer service is easy to deal with when I forgot my password.

My experience with Vivint has been a disappointment. My experience with customer service via telephone that is not so with my interaction with the equipment I am paying. The camera is non-functional more than it is operational, and the automatic lock consumes a great deal of batteries given the few times I use it, and I am afraid to use it when I am out of town. I just give keys to authorized persons when I need them to enter. I think Vivint is not worth what I am paying for their service. Your service is not cost effective. There are other companies I have researched and found other companies that provide the same services at a better. Finally, I was not told that I could have gotten a shorter contract than 40 months. I definitely will not renew with Vivint when my contract expires.

Front door was replaced and part of sensor left with the old door. New sensor wasn't recognized by the system. Tech on phone couldn't get it going so she sent tech to house. He was able to fix the problem. Both techs were very good.

I lost the magnet from the door that makes the connection to the sensor in the door frame. Called Vivint customer service and after explaining the problem, the young lady knew exactly what the device was that I needed. The magnet was sent to me and is now in place, and glued in so it won't work its way from the door when closing the door. Thank you.

When alarm goes off due to my fault, always promptly called by someone. Never worry about house when I am away. Always helpful if called.

Vivint is a great Alarm System! They are courteous, thoughtful, and always on time. Try them. You won't be disappointed.

I feel secure now when I leave my house for the weekend since I have gotten this system, and the sign on the front lawn where no one can miss that this house protected by Vivint security❗️❗️❗️

I've had Vivint home security system in my home for several years and have nothing but excellent service from them. I have never had any problems with their services. I have and will continue to recommend Vivint to anyone needing a home security system.

We had our old system upgraded to the new wireless system. The installer that came out was very courteous, knowledgeable and professional. He worked hard to get the new system installed and working in a timely manner. He also made sure that any mess he made was cleaned up. After the new system was installed and working properly he thoroughly went over the workings of it with me. We are very happy with the wireless system that we have. It is great to be able control so many things with our phones when we are not at home.

We lost our phone connection. The phone technician suggested it might be the security system. I called. The person I talked with explained there were issues with the older systems. He offered, as I told him, "a deal too good to refuse." Then he had to talk with my husband. When he put us on conference call, my husband's first comment was, "I don't know who the hell Vivint is." Our operator was not put off. He patiently dealt with my husband who in the end, agreed to getting a new panel. As it turned out, the phone problem was a disconnected wire, but we decided to have the new panel installed as we have been very satisfied with this company and the product. Thanks. I wish I had written down the name of the operator. He was great.

Yes, I would recommend Vivint security systems to anyone that wants peace of mind. I know the system works and I can go to bed at night knowing that no one will be breaking in to my home. Believe me you can rest much better knowing that. On two or three different occasions I forgot to disarm the alarm system and the police showed up at my house. That's how I know the alarm system works. The people that work at Vivint are very helpful and knowledgeable. So do yourself a favor especially if you live alone. Get a Vivint alarm system installed in your home. The $49.99 a month is worth the peace of mind.

I have the best experience every time I have to call. The staff are extremely friendly and helpful. Always have the answers for my questions. I've been renovating and Vivint was very accommodating for the service dates. Thanks for all the very best service!

I called and asked for the automatic a.c. outlet unit along with two additional video cameras. I was told a tech would make a house call on a date and time. Bingo! He was there at the exact date and time to install the units. He explained all I needed to know about the units and was even helpful with the billing request I had made. I'm very pleased with the service, the tech (name not remembered) and how the billing was handled. Again, thanks!

You were prompt and offered info as needed. Led me through the steps as required to turn off the caution via a new battery in my keyfob. No further problems and the alarm was quiet thereafter. Thanks.

Called Vivint to check out my system and update my contact information. Everyone was so nice.

Great help, got it working.. easy going and patient help. Whenever I have had a problem, they helped me get it fixed right away.

We have accidentally tripped the alarm several times & Vivint responds quickly, then follows up with an email. Having Vivint puts our minds at ease for break ins, fires and medical help.

After testing, camera had failed. Replaced with new camera. Original camera is less than one year old. Visible power cord is still just as ugly as before.

One of the feature I like the most beside peace of mind is the fact that I don't have to have keys! I like how practical and functional everything is... Makes life much more easy. Many thanks.

Andrew did a wonderful job in soothing my temper over a 2 month problem.

I love my Vivint alarm system. Love the cameras that allow me to see what's going on while I am away live... also my new cool door lock. It's amazing, the whole system.. Customer service outstanding. I would highly recommend Vivint.

My alarm went awry. It would not beeping and I did not know what to do as everything I put in did not stop the beeping. The lady came on and told me what to hit and it fixed whatever was wrong. You have always been very helpful when I've had a problem with the system. I'm very pleased with everything and have passed your company on to many friends. I noticed the man across the street has taken Vivint.

I have found Vivint employees to be very friendly and very helpful. It doesn't matter if it’s on the phone or if it’s a repair tech that comes to our home. Thank you to Vivint employees.

When my iPhone says the doors are locked they are unlocked and when it says they are unlocked they are locked. I had reported this a couple of times but no one followed up.

I called Vivint due to a faulty smoke detector sensor. The agent was very friendly, courteous, and helpful. With her advice, I was able to determine what the problem was and fixed it in short order. So far, the problem has not reoccurred. My thanks for a very quick fix because of the agent's knowledge and helpful mannerism. Thanks!

People at Vivint are very courteous and helpful. I appreciate that. I requested a new sign to post outside and they said they would send another one - I think they forgot. Otherwise, five stars...

Called December 7 to get home automation package. There was a misunderstanding and basic package was installed. Emailed Kelly ** who has been very helpful and contacted rep who then called me. December 10th talked to Taylor ** paid additional installation fee for home automation package who was also very helpful but he was unable to schedule the installation and said someone would call me. December 22nd emailed Kelley ** about not having received a call to schedule installation. His scheduling tech was gone but was going to try to follow up with him and get some answers. I am not complaining about these two gentleman. They have been very pleasant to talk to. For me it is coming up on a month since I committed to a 5 year contract with Vivint and still have not been scheduled for installation. I know that it takes a couple of weeks but the lack of communication has me feeling like we have fallen through the cracks and and have paid we will be billed for services we are not receiving.

I had a door sensor not functioning and the tech support did a great job in helping me find the problem. A replacement sensor was sent and there was no charge. Good service and a friendly support staff.

A little background - I work for a large law enforcement agency in the Houston area and run the computer crimes unit. I pretty much fit the term of techie and am usually the one who is an early adopter of technology and live on the bleeding edge. We switched from SafeSecurity as I was looking for a better alternative to the 4G vs 1XRTT issue facing us here where we live. The alarm system we used to have was all cellular and was running on the old communications protocols which are being phased out and the cost to upgrade with the current level of protection we had was not really something I was interested in. I had already started installing light switches from the Lowes Iris system along with the thermostat and was looking for a door lock which could be monitored and controlled remotely when I saw Vivint.

Great service. Love it!!!

Very happy with all the products. Would recommend more follow up calls for sales of new and upcoming products and or services.

My wife and I recently built a home and evaluated the usual security companies in NE Ohio. While others may be a bit less expensive on a monthly basis for monitoring only, once you added in the home automation, the prices all came out about the same. Vivint provided the best technology options out of the three we were considering (ADT and Vector were the other contenders). The Sky panel is great and easy to use and the iOS app is easy to use - We turn lights on and off with it, can arm and disarm our alarm and keep an eye on the house while we are out. (We have a camera from Vivint).

The main use I have for Vivint is security. It make me feel a lot more comfortable knowing that if someone breaks into the house while I am away, that you will alert the police or if there, a fire, the fire dept.

The technician, Juan, was professional, patient and helpful during the visit. He explained the new panel clearly and was kind to install 2 new monitors to my system without hesitation.

We have been very pleased with our service and feel much more secure with our system. On several occasions, we have accidentally set off the alarm. Your security people call within 30 seconds to make sure everything is okay.

I am very pleased with your service.

Your products are excellent and your installation staff was friendly, professional and courteous. However, my system is not completely working as it should and my house is not totally protected. I had to leave for the holidays and was uncomfortable leaving my home unprotected for security that I was already paying for. Furthermore, my system at my business location is still not working as it should. I have been promised followup attention but to date no one has contacted me regarding my lack of security at my business location.

Am new customer so am pleased so far - although I was told that my animals would not set off motion detectors but came home to find a policeman in my driveway. Had to remove detector. Am hard of hearing and didn't hear the alarm when I accidentally set off neck alarm by leaning on it. Wish I could control volume other than chime on doors. Fire alarm blinks red light all the time. Am told that's ok. Hope so.

Having installed the thermostat/power saver, we are saving about $25 per month on the big cost of cooling during Las Vegas summers and $10 during the winter months. With home security and the power savings, it makes the system affordable. The service when needed for questions has always been accurate and efficient.

I got Vivint as an alarm company in Dec. 2009. All was well (as far as I know... Read on for further explanation) until I got a notice stating that I was eligible for a system upgrade. This was in mid 2012. They wanted to upgrade my panel with the new "Go" system. They sent a technician out who informed me that he would have to tear out two walls and possibly remove some bricks by the front door to install the new panels. I said no, as I did not the expense of new sheetrock, painting and possibly brick work. I just stayed with the old system. I also continued to pay the $44.95 plus tax monthly payments.

Our VIVINT yard sign (because of the sun and high winds) is ugly and almost bare, but calling for a replacement sign was very simple. Jared said I would be charged shipping and stated that my sign would arrive at the end of the January inventory. Wish it could be here sooner. Very professional.

Can't say enough about Vivint and our technician who did the update of our Vivint system to our new house. A great experience and all companies should take a page from how well Vivint exceeded our expectations. I'm a first time customer.

I've started using Vivint in 2012 & found the security systems very easy to manage as well as the fire & carbon monoxide sensors. In addition to working very well, the cell apps interface was very handy. I can monitor my home remotely. If a sensor went off the response to the appropriate authorities was immediate. It also helps that customer support is very professional as well as courteous. Thank you Vivint for the peace of mind.

We had more panel malfunctions within the year after we switched to Vivint. We never had any problem with anything when we were using other company. When we are calling Vivint for problems, seems like we get our phone calls transferred many times before getting result. The technicians who came by the house were very helpful though.

I received a letter from Vivint about LifeLock and it was asking me to activate my card by calling or going to their website. I did both (called 3 times and wrote once) with no response from them at all. I am, however, very happy with my Vivint Alarm for my home and will give that part 5 stars.

The young chap who came to install the device knew nothing about it - wasted more time phoning for help and still did not know how to install it. The lamp light device was never explained to us so we ended up not using it and going to the lumber yard and buying a timer and installing it ourselves. I am an electrician so when I offered my knowledge to the young chap he said “No, do not think this thermostat will work.” What a waste of time and a waste of money for the lamp shade device. It is sitting on the counter while the timer we installed works great. So far since we have had the thermostat, it is working ok but not the best.

After having so many complaints with previous provider, I decided to move with Vivint and I am so happy I did it… Service is great, rates affordable and convenient and awesome technology!!!!

Very satisfied with them. Would highly recommend to others.

We got our new security system about a month ago and love it!! We had ADT before for 13 years and it never worked right. This Vivint system is wonderful and so so easy to use. Thank you Vivint!!

Our family recently moved into a new home and wanted the peace of mind that our home and valuables would be protected. We did research on all of the local and national home security plans and found that Vivint met all of our needs. They provide great amenities and at a reasonable price!

Never any problems. Very good service all the time.

We have been pleased with Vivint and had the systems in our last three homes. We hope to add more modules to the system and we truly use the phone app to access the system. We are disappointed to hear that Vivint was giving the military a difficult time and not letting them out of their contracts as they had originally told them when they purchased the systems.

We have had Vivint for a few years now, and have added on several features over time. The Z-Wave home automation and the monitored CO2, Smoke, Water level provide real world impact such as additional insurance savings and reduced power usage in the case of the Z-Wave modules. The service has always been great with the technicians being timely, professional, knowledgeable and professional.

Best home security system I ever had because I can even manage it through my mobile phone.

My Agent was very professional in her equipment knowledge, customer service, and her installation time was remarkable. I would recommend Elena for a 5 star service.

We have had Vivint for 6 months and have nothing bad to say about it. We love the notifications of open doors, alarm sounding, and even were awoken by a tornado warning bell in the middle of the night recently. We feel our family is safer as well as our home and belongings when we are away.

I am very pleased with Vivint. Representatives are very pleasant, professional and courteous. I have set off my alarm a few times by accident. Vivint instantly called me. I feel so safe and secure with Vivint monitoring my home security.

The work was completed as promised and additional needs were determined to be needed, were authorized, and completed satisfactorily.

Excellent service and dependable.

The cost each month is 45.00 dollars & for me a senior is too much. At the end of my contract I will either shut down or look to the market for a system that has a lower price. Service is good but the cost is too much.

I recently changed security alarm systems. I am very happy with the services. I just love my digital wall keypad. The salesman did not overstate their services. I highly recommend their company.

The system is easy to use, works very well and alerts you to all changes.

I love the cameras. I can point them at the animals when away and the sitters to see if actually cleaning the cat box. They aren't, by the way. Lol. When those sitters have issues with pushing a simple button, the callers were polite and quick on the job. I have had no issue they haven't been able to fix, rapidly. I would recommend Vivint to anyone I know and to those I don't. :)

We had another security company for several years. They were terrible. They did not have updated equipment and they never called us to check with us about our satisfaction. They automatically renewed our contract without our consent. We contacted Vivint and it has been the decision we ever made. They are very nice, professional and helpful. They have been so kind through our "learning curve" and the service they provide is the best. I would recommend Vivint to all of my friends and family!

Signed up for service knowing that we would be moving in a year. Salesperson told us that there would be no fee to move. Now that we are moving they are going to be charging us $99 since the salesperson shouldn't have told us that. Lovely customer service where they told us we either pay or cancel and pay $1800 cancellation fee. Stay away from this company!

I love the home automation. The electronic door locks and cameras are great. Only issue is that the cameras freeze if you watch too long. No big deal, as you just have to refresh. But, I'd like it if I could just watch for as long as I want without having to refresh at all.

I really do not know how much payment a month, what kind of service I have, what kind of package I have. I think the amount I pay is too much for the service I have. I only have the BASIC SERVICE.

Prompt, thoughtful, and thorough responses. Intelligent and courteous agents manning the desk. Best tech. Fair price for peace of mind.

I've had this alarm system for almost a month and on New Year's there was a mistake with arming the system. My 18-yr older was hinge at the time and said they immediately called to check if everything was OK. They verified all info and notified us as well.

The installation was solid, problems with the local cell towers fixed. They have been responsive and reliable. Price is reasonable. No complaints at all. I would consider adding the Video surveillance services. Security is quick and efficient. Set the alarm off, they called within 1 minute. Resolved as fast.

My previous 5 years w/ Vivint have been great. But since my move to Pennsylvania, I've had the worst trouble trying to get a system installed in my new home. Appts are nearly a month out and the last appt was apparently canceled for some odd reason. My third attempt for my installation is later in January and I'm ready for my home to be protected!

Vivint has terrific customer service, are always on point on the rare occasion when an issue arises, and always work hard to keep the customer aware of performance. The on site techs are also very professional and very knowledgeable.

The service that I have received as well as the equipment has been superior to what I had prior to being with Vivint. I also had some issues financially. One phone call and Vivint was able to help me out for 3 months. I would and have recommended Vivint to family, friends and neighbors.

Everything was great until after the install. I was shorted a promise product (lamp module for the energy saver package). They did not have records of my waived installation fee and tried getting another $135 out of me and then used my card without my permission for auto payments! I was also told during the sign on process I had an account manager I could reach out to with any issues. Very nice guy, but now every time I call, I am told they can't connect me to him or give me his information and there are no account managers in the company. Vivint is a scam. Their customer service is awful. I wouldn't recommend this service to anyone!

My wife signed a contract extension with Vivint with the understanding that we would get a new alarm panel installed the same week. It took 2 weeks to get the panel installed. It malfunctioned. I have been without monitored service for over a week. We were stood up by service technician who was supposed to replace it. Despite several calls to resolve issue, nothing has been done!

We had Vivint when we lived in Vermont, Texas and got that transferred to this house. We had a lot of break-ins down there and a lot of people were starting to get it and they liked it so we did, too. Their service has been excellent. This time, it's actually much better than the first guy that did our other house so we were pretty happy. Even on Christmas Eve, he set the time and was here for a while setting it up to make sure everything worked. We've only had it here since then.

My husband and I moved into our first house in August of 2012. I was at the house with my niece while my husband was out moving the furniture. The Vivint sales rep before I even had a chance to look around. Me being the nice person I am to listen to what he had to say. He told me that there had been a lot of break-ins down the street and that if I acted right then he would cut the cost of installation from $198.00 to $99.00. He also told me that Vivint had already been installed in our house by the previous tenants so all they had to do was put in the box by the door. That went smoothly, which is the only good part. We hadn't been using our system and instead of the $45 dollars I was supposed to be charged I was being charged $65, so I called to cancel and they told me that I would still have to pay the remainder of my contract either way, I asked him when it expired. I was shocked when he told me 2016. My husband is in the military so I never would have signed a contract for that long. So since we still had to pay for it why not use it.

The salesman was great, very polite and informative, and he took care of everything I needed and answered my questions. We got the smoke alarms and alarms on door. My husband is out of town quite a bit and I feel more secure with a security system. I'd recommend them - every time I called or the alarm's gone off, they've been really easy to deal with so I appreciate it.

HORRIBLE customer service. We have waited a month for our system to get set up after moving, they called the day they were set up to come to tell us they were out of stock on the system they were supposed to install and it would be available for another month. Meanwhile they have charged us the last month we didn't have service after telling us they wouldn't. Completely unhappy with this company. Tried to d/c service and were told our contract isn't up until Feb 2016, apparently the contract was set for 4 years and 3 months? That doesn't even make sense. Terrible company, terrible service, and crappy alarm systems. Thanks for nothing Vivint.

Salesman came, sold us on VIVINT. Told us how great the system is and how great their night vision cameras are. And let's not forget the key pad entry lock. The camera stinks. Looks like ghosts on the lawn at night. Can't see someone standing in front of it when it's dark. We called and we're told it needs lighting to function. Even with flood lights on it doesn't work the way we were told it would. The key pad lock is a joke. My wife locked herself out of the house. Tried using the key pad to get in using the code we set up... nothing. The alarm is always giving some error message which sets off an alarm sound. And when attempting to get that to shut off it takes numerous attempts. About the only thing I'm happy with is the ability to turn lights on remotely. And I'm trapped in contract. Contacting Vivint is a joke. They act as if they could care less about our issues.

At the beginning of October I called Vivint to order a door lock with a key pad. They were happy to complete my request and take nearly $200 from my account. I was told I would be called within 24 hours to schedule a time to have it installed. Days go by and no one calls. So I call to check to see if maybe I just missed it. Nope, they are so busy, they will call me when they have a time open up. Late November. Remember, they have had my money this entire time. I call to see about the install time. Well, they're so busy, but they'll discount my monthly service fee for December. December 29. I'm done. I call and ask for a supervisor. I told him what has happened.

We saw Vivint through an advertisement and somebody came by. This was several years ago. We purchased a security system from them. It was the basic system and then the things for all the doors and also a monitor for the inside. Back in July, a fellow came to our door and said he was with the company that made our security equipment and that he was there because it's out of date and he wanted to replace it. He said that they would do it for free. I thought he was with Vivint but then I found out after he finished replacing everything and after signing all the paperwork that he was from another company and that we basically transferred to another company without realizing it.

I am so upset. I've been with Vivint a little over two months. This is the 2nd time they have overcharged my account, I am so tired of this. Last month it was over $300 this month was over $400.00. They are so inconsiderate not thinking that people have other bills to pay. I fear this will happen every month they take out my money. This is terrible, their services are good but is not worth the agony. I will make sure I call the corporate office first thing Monday morning.

I've always had an alarm system but their rate went up so I wanted to switch to someone that was more reliable and more affordable. I heard about Vivint from a friend of mine. So far I am 100% satisfied. Their representatives have been very professional. Only thing I don't understand is I let them know who it was that recommended me, and they told me that we'd get $50 off. Neither me nor my friend got a $50 discount and it would soon be a year that I've been with Vivint. I spoke with someone not too long ago and they supposedly had checked into it and I still haven't heard anything.

Vivint was already installed in the home when we purchased it and we decided to keep the burglar alarm system. So far, the service has been very good and everything is just fine. We've been satisfied with them.

The salesmen from Vivint were very cute and very personable young men. I'm 90 years old and they sold me right off the bat. I purchased their alarm system. I've been very satisfied with the service. I highly recommend it to anyone.

When the salesmen showed up at my door I was 8 months pregnant, they guilt tripped me saying I needed to protect my baby, and they told me there had been a string or burglaries in my neighborhood. They also said they wanted to make us a model home, and told us not to tell anyone we were paying the low price of $60 a mo. I didn't even agree to it by the time they had the contract done, and were asking me to sign it, and naively I agreed. They told me it was a 3 year contract (April of 2013), and sent a tech over to my home that night to install it, he was there till after midnight, and I had to work the next day.

It's been great! Haven't had a problem. I have no complaints. I was quite happy with the sales rep and the installation. Plus anytime I phone for different reasons they're very cooperative. Very willing to help if I have any problems. I'd recommended them highly to anybody who's interested.

Vivint response time is excellent. When alarm sound I received a call within seconds to make sure everything is alright.

I have an alarm service from Vivint and I'm 100% satisfied. Their rep was very good, very efficient, knew the product, no problems explaining the system without any issues. I know that anytime I've had to call the customer service line, they've always been able to deal with my issue expediently and without any problem and when I've needed a technician, the technician has always been on time and he's gone above and beyond of what was anticipated.

We fell victim to the door to door salesman saying that there had been a lot of break-ins in our area a few summers ago. So we decided to take a chance because the monitoring and system seemed to be a reasonable price. This is where the nightmare began. The salesman visited us once in the evening and then stopped back the next day with a contract. When he stopped he talked us out of getting the remote fob, glass breakage sensors, and window sensors. Then when the installer arrived a few hours later, he insisted we would want the Key FOB and made a very good argument for needing one. Well it was no longer offered for free and we had to pay out of pocket for it. It would have been included if we had not been talked out of it earlier the same day. The install itself was painless, minus minor wall damage, but we chalked it up as being minimal because he did have to wire the panel to the outlet. That was bad experience #1.

I purchased the security for our cabin and our garage from Vivint because we had some trouble up there with break-ins. When they installed it and then I had a question or two, I phoned them and they gave me the answers. The installation team was very good. Very satisfied except we’ve had trouble with the battery not charging because there’s no heat in the cabin in the winter time. The cabin has electrical on winter but there’s no heat so the battery won’t operate as well. The button was in the door and it hasn't created problem at all. It’s just the one on the panel. What we’ve done is bought a battery charger, a battery mat. It’s something you would put around the battery in a car to keep it warm and we taped that over the panel and it seems to be working well. But, that’s something they need to look at when they put some security into places like cabins, dwellings in a country as cold as ice or can be - some way of keeping the panel warm so that they work. The installer didn’t tell us about this.

My issue is being resolved. I have been contacted by Vivint and I am very pleased with the outcome. They deserve a 5 Star rating for excellent customer service resolution.

Vivint has always come back when things would have a problem. They've done a good job. We've had the alarm go off once because we thought someone was breaking in. There was hardly breaking in and we hit the panic button and they showed up right away.

I've been with them for over five years. My experience with them is kind of hit and miss a little bit because some of the people I talked to are really great and some of the people never get back to me.

The sales representative and the technicians were very knowledgeable and professional. I’m satisfied with everything at this point.

We have had our system 6 months and have not had 1 month service. Anytime we phoned in it was 1-2 weeks or more before they could come out. We are away a lot and thought this would be a good system to install. In talking to service, they agreed that this was not acceptable service and that we would be put on a priority list. We were contacted shortly after that someone was coming out in a few days. Something came up and we had to cancel but the message never got through to the tech that arrived 10 minutes before we were about to leave! This would have been the 7th call. I've lost track but I think we're on our 3rd panel. We tried to get out of our contract but it would cost us $1,500. If we're stuck with it for the next 45 months it’s coming out as soon as the contracts up.

I've had good experience with Vivint. I have their home security system and the service so far has been very good. We've had to call customer service a few times and they were always courteous, answered all the questions, and very helpful. Their technician were also very helpful and they answered all the questions and they were fast. When the alarm goes off, Vivint is always quick to call us or call the emergency number that's listed. It's been a good experience.

I have asked for a yard sign at least eight times. I have asked the guy who signed me up for Vivint. He said it was taken care of. Three weeks later, no sign. I have called Utah time after time after time and they always took down my info and promised the sign. It never has came. This has been going on since August. I have gotten email saying how everybody likes the yard sign letting people know they have Vivint and how it is important. What is wrong with Vivint and why won't you send me a yard sign?

Everything is going well with Vivint. I was in an accident and my memory is shot, so my difficulty is remembering the passcode for the front lock and my code to get in my app on my phone. Those are my issues that have nothing to do with Vivint. I had another company before and Vivint is so much better. I like the sensitivity of the glass break detectors, the camera in the house and the night vision that sees things inside the home. I've had excellent service from them.

Overall experience with Vivint was good. The installation was efficient. The technician was knowledgeable, was in and out.

Hi, I'm Vivint customer in NZ. I need quit my plan cause I'm moving out NZ soon. But I can find nowhere mentioned how to quit plan. It's 45 months contract and so far 7 months lasted, and I can find no one to takeover. Please show me what's the option I have and send me instruction. Thanks.

Vivint came to the door and spoke with my wife. At that time we had ADT and they ended up putting us in with Vivint for the complete house, with the exception of the front door, side door, windows, the smoke and fire alarm. I had a situation where they didn't pick up the fact that we had a window that was monitored, and they put that right on the program and walked me through over the phone and it's been good so far. The sales representative was very positive, not pushy and very pleasurable. I didn't expect that from the door-to-door salesman and was surprised. The technician was very professional and I was very impressed. He was there within 45 minutes to an hour and took about an hour to get everything in. When I did make contact with them, wait time was very, very minimal, very professional on the phone. The salesperson and the technician were very professional and not pushy - that was the best part. We did recommend them to a friend down the block and they also left their alarm system. Vivint is a pleasant surprise.

I haven’t had any problems with Vivint. I got their home security because I had a burglary three days before I had it installed. I’m very satisfied with their service. The installers came in here, did the job and got it done right. The experience with them has been satisfactory.

We've had Vivint for five years now. We have the house alarm with the two doors. The panel had been acting up a little bit and I had a problem with going away from the house and setting the alarm for with the motion detectors because it wouldn't set right. So we had them come out here to fix that problem. We also had a low battery too somewhere that they had to change. The technicians were knowledgeable, courteous and professional all the way. We're very satisfied with their service. Everything went fast and there were no problems.

A Vivint sales representative came over and I got the home alarm system from them. I already had a service and kind of upgraded. It’s been really good service. The technicians that installed my system were really good, professional, clean, quick and accurate. The quality of the installation seems pretty good and so far I've had a recommendable experience.

We got the basic package with the fire, house and silent alarm from Vivint. The main thing that sold us was the fire alarm because we don't have to worry about charging the batteries. And one time not long ago where I unfortunately thought I could cook and was frying something, it set off the alarm. They responded within a minute. We are highly satisfied with the service. Their sales reps were very personable, professional and friendly. We were just really impressed with them. Same thing goes to the technicians. They got in and got it done quickly. Any experience that we have had with them has been very positive.

My overall experience with Vivint is good and everything seems to be working.

I have had Vivint Service since August 2014. Ever since then it's been problem and problem. On tonight 12/13/14 called them to complain of furnace panel control not functioning. Technician tells us December the 21st was the earliest they could service us...are you kidding me? I am done with this service, ADT here I come.

Aggressive slick phone scams with noway out contracts. My husband was in the middle of dinner with 5 noisy kids... By the end of a fast talking conversation he was roped into a 5 year 44.99 a month monitoring contract for a system we don't use and can't even find replacement batteries for. This company is awful even though my husband admitted he was confused and the guy distracted him. We are stuck with a company we hate and a system we don't even turn on. This company is not a people centered company. We let everyone we talk to know.

To make this brief: the Vivint salesperson was walking through the neighborhood, walked up to our home and told us he would like to make our home a show home for Vivint. We informed the salesperson that we would be moving in a couple months and that we wouldn't have a new home for sometime around a year. The salesperson told me that it wouldn't be an issue, we just had to call the customer service line, inform the agent that we were leaving and they would put our account on hold until we were able to find a new home to have the system installed. We wanted a security system and the plan he explained sounded like it would work for our current situation.

Switched my alarm system to Vivint because I found out that there was an updated one from the one I had with a different company (and the phone app was a big key). The sales representatives were very good and the technicians that installed our system were excellent and very efficient. They didn't need to relocate, they used the existing stuff and replaced the control panel. They were very professional. I'm very satisfied. Service is excellent so far.

I got the basic alarm system from Vivint. The sales representative is very friendly and helpful. He was convincing as to how everything works, so I was sold. The installation team was very friendly as well. They were quick and they cleaned up the mess. They were very good with what they were doing and explained everything to us. They’re very convenient to have. The service was good and we’re grateful that we have it.

I am very happy with vivint service. Technician who came to my house was very nice and has good knowledge about product. I only wish that he had a name tag, so I can remember his name.

I had the monitoring and cameras. I like them because they respond to us quickly and called the police if needed, which they did a couple of times. They’ve been here when we needed them. Sales representatives have been very good. They’ve come out when we’ve asked them to. They described the service and have done well. The technician explained everything very well and told me how to operate it.

May 2013 is when services began with Vivint. My partner was bullied into the contract by the sales pro. The sales pro ran my partner's info and was declined for service. The pro then asked about me and my info. I work oilfield and am always out. I was not able to sign or authorize the charges. Texas is not an equal state, therefore, your tech should not have pressured the information out of my partner. Since then the system has failed multiple times. The motion sensors have cost me 75 dollars in fees for false alarms. The door locks have been replaced four different times. The last time they came to replace it the tech was only told to replace one lock. The reason Vivint didn't know I had two door locks on my system. The two locks they re-installed many times. The rep on the phone was combative, telling me I only had the one lock! I responded with, "how well are you monitoring my home if you don't even know what my system options are?"

The salesman from Vivint came and sold the security system to us. We had one previously that we just didn't like. When he talked with us and showed us the differences of what we had, we decided we wanted it then. The service has been great. The technicians were all very, very good and very courteous. The people from VIvint always called. As soon as anything happens, they call immediately. If we happen to even program our alarm wrong, they always call too. We're getting older and sometimes we forget. They always secure and always call. It's great.

My family was approached early this year Vivint Solar about solar panels and after doing some online research we agreed to move forward. A few months later we were approach by Vivint Sky for home security as well. After agreeing on the contract they immediately set up the equipment and got everything up and running. We were told by our sales rep that we would get free months and even a free external camera for referrals. We were able to refer some people who decided to move forward with the service as well and agreed with our sales rep on a free camera and free month of service. This was about 6 weeks ago. We have been given the run-around ever since with broken promises of installation dates and all the excuses you can think of for not living up to their end of the bargain.

After The Vivint system was installed, I'm very happy with the security systems and the solar panel and the job that they do. I am not happy with the billing for the solar panels because it was very sporadic and unreliable in the beginning and now the last 2 or 3 months they finally separated my bill. Last month it was the 25th before they took the money out and that was unacceptable for me. Before that it was the 20th. I would recommend Vivint to my friends but I would tell them what to expect first.

I had Apex before Vivint took them over. I bought a house and I know we'll be safe if I get a security system. It's something good to have. I'm very satisfied with Vivint. They've been very helpful. It's a very good company. As long as they have the service people that they have and keep doing what they're doing, I'm happy with them.

My cousin had a Vivint system installed into her home. I loved the keypad entry feature and heard a lot about her ability to monitor her home from her phone (via security cameras). When I recently purchased my new home, I also had the Vivint security system installed. It is probably one of the best decisions I could've made. Not only do I love the system's features, but the sense of security that I feel 24hours a day is priceless!! I would definitely recommend Vivint Security to anyone.

We needed extra security so I purchased the house alarm from Vivint. Service was excellent. Sales reps have always been helpful. Technicians were extremely helpful, too. They asked us where we wanted things and tried to accommodate everything we needed. The few times the alarm has gone off, they have gotten through to us immediately and helped us solve the issue. They've always been very gracious and the product seems to work extremely well.

Vivint came into the area when we were talking about getting a new alarm system. The gentleman knocked on my door at 6 o'clock and by 10 o'clock we had the alarm system installed. We had a system before but weren't happy with it. One of the things we liked about Vivint is that it's a wireless system so we didn't have to worry. The service has been excellent. When you have a problem and call, they're there and don't leave until it's fixed. Each time I would call them, they're very helpful. Their technicians always clean up after themselves. They're very thorough and explain things. They're quick, courteous and friendly.

I moved into a new house and needed an alarm system. So far I'm very satisfied. They have great customer service. Every time I have an issue, I can call them up and take care of it right away. They're very fast and accurate. I highly recommend them.

A friend of ours has Vivint. We have their security alarm and monitoring. We have a freeze alarm, water alarm and security alarm. It was a service that I've been looking for and it led more to the freeze and water alarm because we're away a fair bit. I wanted to protect my home against the furnace going out. The security part of it was a side issue and we're a lot satisfied. The sales representative was a nice young fellow from who came to the door a couple of times and answered all our questions. The technician was another nice young fellow, very friendly. He was quite knowledgeable showing us how everything worked. He showed us how to adjust things if we wanted to change something. It works really good. The alarm is really loud when it goes off when I punch in my bank code instead of the door code. It's a good experience and value.

I’ve had the house alarm from Vivint for years and it's been fine. The sale representatives are professional and they were able to address my concerns. The technician that came was very knowledgeable. Overall, they are good service provider.

Initial problem with billing, attempted auto pay from bank. Could never seem to get it right. So now I am sent a bill and I pay. That way, I know it gets paid.

The sales guy who came initially a year or two ago was very informative. I have no problem with the technicians as well. They installed it fast and did a fine job. I'm very satisfied with the service so far. The main thing I like about it is that if I'm not at home and tenants or somebody starts a fire, fire brigade comes right away. I also like the thermostat. I can do this from my phone which is very important to me. The only thing I don't like about it is when we plug out the plug, it's not going to work.

My daughter had Vivint. I moved into the area a few years back so I got the same security system she has. I have the security, fire alarm and service app that I can use for my cellphone and I put in a motion detector just recently. I wanted to make sure I had some kind of security for the new house, something that's reasonably good. Their service is very good and I'm very satisfied. Anytime I asked their representatives some questions about fees or anything, they've been very helpful. They're knowledgeable and good people. The person who installed the system was knowledgeable. He was able to get everything set up in a reasonable amount of time and it worked fine. I didn't have any problems, it's been working since. Every time I've spoken to somebody from Vivint, it's always been a good experience. They're giving me the kind of security that I've been looking for.

Vivint is extremely efficient when an alarm goes on. The response time is almost immediate.

I have been very impressed by the speed that Vivint shows when they receive an emergency report. I have been called quickly to report a problem that needs to be checked out. Vivint employees are courteous and gracious as they help to correct the problem.

We recently received a call from Vivint about a glass break alarm at our house. The person on the phone stayed with me while I checked everything out & it turned out to be recorded as a "false" alarm as everything looked good. However, the next day we found the culprit, it was a Glass Sun Catcher that fell off of our patio door. It is comforting to know how efficient the system works.

I like that Vivint responds immediately when my alarm sounds. I like that the door lock they installed works with a code so I don't have to stand outside and fumble in my purse for my door key. I like that I can arm and disarm Vivint from my cell phone. I especially like that they are on call 24/7, in case I need to contact them. I'm very pleased with my Vivint Security System.

We got the security of our doors and camera from Vivint. We needed it to be protected. The sales representative was very courteous and the technicians were on time. I was satisfied up until last month. Our door had stopped alarming when you open it. We had a customer service rep helped me with it. They said that the module was bad and they were going to order some new one. And we never got the module - it was never ordered so that was disappointing. Luckily the door started alarming again on its own. Then our camera went out. It stopped recording at the end of October. The customer representative did everything he could over the phone but other than that, it was less than good. I have to wait until January to get it fixed because they couldn't get a technician out here any sooner than that.

We love Vivint! We feel safe and secure and their service is first class! I would definitely recommend Vivint to everyone!!!

I haven't really used it but it's been working okay. I got the Vivint security system to feel more secure. Our subdivision is having more problems with break-ins and having it makes me feel more secure. It sounded like a good thing. It didn't stop the break-in but at least I would have help getting and notifying the police. I did have a problem with the backdoor keypad but it's working now. I haven't dealt with the reps in the company since it was put in really, but the people that helped me was the one that helped me the most and he was excellent and wonderful. Overall, it was a satisfactory experience.

We recently set off our alarm system accidentally and it was handled so professionally by the staff that I wasn't even embarrassed. I was however impressed on how short a time it took for someone to call me and verify what was going on. Compared with their competition, they are way ahead.