Vivint Reviews

I've been trying to get cameras fixed/repaired and it's been 3 months and still have to wait another month to make it happen. So totally frustrated with the whole situation... they really put customer service on the back burner.

This company is a very awful company. I do not recommend this company to anyone. They make you sign something that's like a receipt and later you find out it's a fraud contract for 20 years and when you want to cancel, they send you to credit collection. No one should be with this company, they are out of their mind and I am one of the customers that is highly angry and do not want to know nothing about this company.

Kid comes to my door. Told me he was a law student at BYU in Provo. That he was working part time for Vivint and that due to high crime rates in my neighborhood, they were targeting my neighborhood. All lies, no doubt. I told him I was moving in 2 years, he said no problem. That if I moved, they would let me out of contract or move services to new home. I live in an apartment where it is not allowed. They called me every other day for 3 months re: full payment (over $800) to cancel. Sent to collections. Now I have to get a lawyer.

Do not go with this company. Their equipment sucks and does not work. I called to cancel within a 30 day time period and was told that I only had 3 days to cancel. Nothing I have from them ever works. From the sensors to the cameras, to the door locks. It all looks pretty in the package, but who cares when you are trying to protect your home and the product does not work. Today I had a technician out and he messed up my cameras. The worst customer service I have experienced. I only wished I would have stayed with ADT. At least their system worked.

This company takes advantage of elderly people. Making them sign a 3 year contract and a monthly payment of $49.99. She's on a fixed income. There's nothing special about this system, and my sister doesn't know how to set and cancel an alarm, she had to call the police. I called Vivint to discuss it with them, and was told she would need to sign up for another year in order for them to lower her payment to $34.99. The service she has with this company can be purchase with other company for as low and $15.99 - $29.99. Please be aware this company is a rip-off.

Contacted Vivint installer three days after installation informing him cameras quit working, he informed me that they work best when system armed, not so. Then he told me to contact customer service, which I did. Was informed they would send tech 3-10 (8 days later) between 2 and 5 PM. Received three emails notifying me the tech would be there (each time) at an earlier time first on the 9th 1-4 PM, second one on the 9th 10 AM - 1 PM then a third (after waiting all day) stating there would be a tech coming to "upgrading your panel on Saturday the 28th of March with an arrival window of 8-11 am" which has nothing to do with "getting a technician out to replace your camera and troubleshoot that other camera" so I said that was OK (thought there was some upgrade on the 'sky panel').

I seldom feel the urge to use social media as my last resort to solve customer experience issues with a service provider like Vivint in this case. We recently moved and scheduled a move with Vivint - uninstall and reinstall appointments were made. These were over 3 weeks apart and not possible to be coordinated leaving us with 3 weeks of involuntary break-in exposure. The uninstall was scheduled the last day before closing and nobody showed up. When I called the moves department was closed and customer service instructed to leave the equipment in the old house assuring that we would get a new equipment install at the new address with the reinstallation department.

I purchased a system from a door to door salesman (illegal in our neighborhood). Initial install went smooth even when to my surprise it was done by high school age kids on summer break. However they were unable to install my remote thermostat and smoke detector because of technical issues and lack of a Texas fire protection installer license. I subsequently requested service to complete the install 4 more times 3 of the times no one showed up nor called to inform my they were not going to make the appointment or to reschedule the appointment. And when the technician did show up he was unable to do the work either. Then when I called to move the system no one showed to move the system.

The sales agent told me I would be able to cancel my account at any time; however, when I called to do just that today, I was told that I had to pay over $2K to get out of my contract. I wouldn't recommend this overpriced, dishonest company to anyone.

Originally sales representative was very pushy in trying to sell us the product and services. I agreed to the contract and terms intending to keep the services assuming this was a very good product. Equipment was installed in very poor quality where there was a hole in the wall where the heating/cooling panel was installed. Services started and, about a month with our equipment/system, our problems began. We started to have issues with the carbon monoxide detector and smoke detector. It would go off and started beeping. The control panel announce that it was being tampered with when indeed nothing was even touched. Figured that it was the battery and spoke with vivint who advised to replace the battery. Battery was replaced on both and exactly a month later same thing would occur. These batteries were not that cheap at about 10-15 dollars each.

11 months and equipment still not working. I have had my equipment for 11 months and I have had several technicians out looking at my equipment. They have given me every excuse under the sun and now don't even return my calls. I would put them in the same group as Comcast.

Have tried on several occasions to get them out to fix the alarm, always they reschedule when it is not convenient with my household. Had the system for 2 years and can't wait until the contract is up so I can get away from them.

Upon calling to have my alarm system repaired. They could not repair for 11 days and no compensation for the delay was offered. They claim they are the company that keeps your home and family safe. They only keep your home and family safe when it is convenient for them to do it. Once they have you in a contract they do not care about your service. When I called to inquire about the length of my contract the lady was rude and very short. She would not answer my questions and although they have failed to keep my home and family safe, I cannot get out of my contract. I would not recommend Vivint to anybody who would ask and I would tell everyone to stay away.

I signed an alarm contract for a clubhouse that was owned by a startup HOA. The salesman told me it would just take a couple forms to transfer the contract to the HOA when the HOA was up and running. When it was time to transfer the contract, they told me I had to be financially responsible even though we all knew that the intended purpose was for the HOA. I was totally tricked into assuming responsibility.

Contractual agreements that expire on legal documents are renewed from somewhere in Utah, Nevada and/or Las Vegas. The question is, when you have to be a registered employee in SC to conduct business in SC, how can these contractual agreements be renewed from another state that doesn't have a call center in SC? Does this become an Utah agreement from there or should they be required to conduct business from a call center in SC to renew an agreement that was conducted in SC.

In June 2013 a salesman came to my neighbor's home and asked if they knew anyone who wanted a Vivint Security System. They knew I did not and told him. He left, but at dusk appeared at my door. He spoke about crime in the neighborhood. I am eighty-plus years old, he led me to believe he knew something I didn't. Shame on me for believing him because the system was completely installed that same night. If only I had read some of the reviews.

We had Vivint and we're making a move from Wyoming to Nevada. I called to cancel, they told me they would put out our service on hold until we got there and settled (4 months). The house we thought we had, the sellers backed out of last minute. We had to live in a rental until we could find a house to buy. So things were tough, by the time we go into the new place and things settled down we found out they were charging us again. So they had taken out about 350 dollars from us for no service. When I called in January to complain, they told me there was nothing they could do. So again I tried to cancel and was told, I could not do it over the phone. I had to email a request to cancel and it could take up to 30 days to process.

I was told when they installed my system that it was for 3 yrs and that if I moved that the contract would be canceled. I have had the service for 3 years now and I am moving 250 mile to a different town. The house that I am purchasing already had a security system ADT. Which I am not going to hook up due to financial reasons. Vivint now says my contract was for 3 1/2 years and I had to continue to pay for the next 8 months! At $75.00 a month. They need to teach their salespeople, who by the way are very high pressured sales, to not lie to people to get the sale! They misrepresented the contact saying if I moved that would void the contract. They did say I could do a buyout which came to the same amount that I would pay for the next 8 months. They also said the buyers of my house could take over, but they don't want to.

I got Vivint because it came highly recommend from a few people after home was broken into. They came and installed the system right away which was great. Since the install my opinion has gone downhill. First I was never explain that the monthly bill will come out of your account automatically which I'm not okay with. After changing it to receive a paper bill, which was a complete hassle in itself, I still have yet to receive my bill. I have spoke to 3 people in the last month and each person has told me a different billing cycle or due date! I'm beyond frustrated with the people in customer service. I'm not happy with them at all.

Absolute terrible customer service. Pushy and manipulative sales reps. It took 5 months just to get the correct keypad installed. Missed scheduled appointments and showed up when they were told no one would be home. Many false alarms. I have spoken with many other neighbors in my area who feel the same way.

Got locked into a contract for 3 1/2 years, and when problems with the security system occurred, they took 1-3 months to fix the problem and then did poor work, replaced the front door lock after complaining for 3 months, push button lock that could not be controlled over the internet, and did not give us a key to the lock if batteries run down. The sensors failed in the front & back door, they never sent an agent to install them. They sent the replacements but we do not know how to install them.

They promised to give us the security system but they failed. Collected money for many months and they want to pay extra money for terminating contract...but they never completed the service they promised. They lied, cheated and bullied us. They missed three bedrooms during initial installation. Took months to get somebody to fix it (they were collecting money all the time)...connected but...after he left it was malfunctioning. Windows up and down without touching them.

3/6/2015 Vivint internet and phone line was installed into our home on a 30 trial. We were told not to cancel our existing wireless company until we chose to go with them. Then to find their hub was to far away and would not work. Their customer service sucked. Waiting time over 15 minutes to talk to someone. We reconnected to our existing provider to find out only after less than a week Vivint already canceled our provider on their own and now we have to pay a 50 dollar reconnecting fee and the inconvenience of no phone for a week. They would not refund that money. So much for a free trial. I would not recommend them to anyone. I think their people need to get on the same page when giving info.

The main motivator for contracting with Vivint was their hype about their cell phone app that will allow one to monitor your home/business while away. This has never worked for me and I was told by one of their "level 3 technicians" that the problem was with my Iphone, that Apple just doesn't have it together with regards to Apps. I've since been told that it was my "outdated panel", but that they don't that panel anymore and if they updated it, my second bedroom panel would no longer be functional. That was their only solution, to install a new, upgraded, panel and lose the function of my second panel. There have been two Techs to the house, supposedly to replace the older version panel, only to not have one available. The last visit, today, was when I was told that the original panel was no longer available and the rest of the verbiage above.

The salespeople for Vivint are really nice and friendly but don't be fooled. You only have 3 days to back out of your contract before you're stuck. When we signed up we asked what happens if you need to cancel. We were told that it's not a problem and we would just have to pay an early termination fee. Unfortunately we didn't ask what the fee was. We had to sell our house a year after signing up and couldn't use the system in the new place, so after several calls we were able to get a straight answer. We were told we would have to pay almost $4000 to cancel. Their "early termination fee" is paying off the remainder of your contract. So our best option was to lower our plan to the lowest service they have.

CONTACT Vivint about system not always working right with phone (to lock or unlock). They try it from their office and it did not respond to them. He told me I would need a service call book for March 4 (a month later). Had to take a day off form work to be home in the am so they could come (8 to 12). No show. Phone them and was told they book it for the afternoon, but after reviewing the notes they say that it was supposed to be in the morning. Rebook April 16 supposed to be in the morning. Ask for an email to confirm this but was told that they can't. Over the years that I been with Vivint you would think they would want to service you better. I WILL NOT USE THEM AFTER MY CONTRACT IS UP. AS FAR AS I AM CONCERNED THEY ARE SCAM ARTISTS. SIGN YOU UP AND GOOD BYE IF YOU SERVICE.

My contract was up, I wanted to cancel. I emailed my request as requested. Received a bill 3 months later. Emailed and mailed my request again. Still getting bills and non stop threatening collection phone calls.

May 2014. Vivint sales rep came to my door. I purchased an alarm system. Vivint promised me a G.P.S. medic alert bracelet and a wireless phone system that would be available in about a month. 6 weeks passed. No bracelet and no wireless phone system. Called Vivint and was informed that didn't even offer a G.P.S. medic alert system or a wireless phone system. Salesman out and out lied to me. Notified Vivint that I was removing the system and that I would not pay them another dime because of their deceptive sales practices. They would not let me out of the contract. The issue is now in the hands of the Pennsylvania Attorney General's office. STAY AWAY FROM THIS COMPANY!!!

I don't even know were to start so here we go. I moved recently and was told I had six months to call them when I get a house. I thought awesome but 4 months later I got a bill for 199 and some change. I thought this must be a mistake, I'll call and figure it out. So I called them and got shuffled around to numerous people over a hour long finally to be told I have to pay the money and I have 41 months on my contract. Also that I should of read the contract before signing it and that it would have to be paid in full to cancel services. I could not believe it.

Received a call on 2/19 to renew my account for 42 months for the same low price of $39.99. After renewing the contract, I reviewed my finances since I just retired last month and found that I have more expenses than money each month. I called and asked to cancel the account and was told that I could not cancel, I had to buy out the contract or have family or friend take over the contract. Neither option is workable. I was told that if I did not pay each month, I would be sent to collection. My only option would be to contact a lawyer and go bankrupt, listing Vinvint as one of my debts. I believe that the company is a total ripoff. I've never used their services since I have live-in security. Home security is a luxury that I can no longer afford and this company is taking advantage of a verbal agreement that is not even a week old.

Military member about to PCS (move) to Oklahoma and while trying to get my 10 month remaining contract cancelled, the CS rep literally laughed twice and said "It's $650 dollars to cancel, I would just keep paying." I have called 3 times now and have been told 3 different things. Originally, I was told to email my PCS orders to them and they would cancel it. After 6 days of waiting for a response after emailing what they requested, I call and find out I need to get a letter from a landlord or submit an address in the state I'm moving to. Nobody mentioned that the first time and I don't know where I'm moving to in late May, today! I have dealt with a lot of companies for deployments, etc. and I have never had a problem with any company...until Vivint. I would NEVER recommend Vivint to anybody looking for a home security system.

I had service for 5 years. I was informed I had to cancel in writing at least 3 months in advance. I gave 5 months. When they kept billing me I called. They said I had to call!!!! It took 3 months to get my money back after I threatened to sue. Well after 5 years you own the equipment. It's amazing my windows or doors no longer work. Which they said they would. What a scam!!! Don't buy from them you will get ripped off!!

Someone came to my door and said that they had an upgrade for my security system which was ADT at the time. They never said they were a different company than ADT while showing me the new system. He did not wear a name tag or any identification that he was from Vivint. He then called someone else to exchange the system. I felt bamboozled and very mad. I never knew it was different until I had to sign another contract. I felt like this was really sneaky and they were going up and down my street. Thank God they did not leave a sign because I would have taken it down. I am paying out my contract then canceling the service. I have also told everyone I know to beware of dealing with Vivint.

I had Vivint Alarm service for almost 6 months. Upon relocating, I called the company to transfer my service. I waited 4+ months for them to schedule my transfer. After calling them on numerous occasion and getting no help, I went with another alarm provider. I am still in dispute with company regarding contract. They continue to draft my account monthly for time they didn't provide service.

Said I could cancel at anytime because they came to me, lied. If you read this do not buy if them. It's all B S. They just want free money from you. No service, just keep paying us. Most equipment quit working after 6 months. You can buy all of the same ** from lowes for 800.00 hundred dollars and save yourself the ** that you get from all companies like them!!!

My husband and I purchased an alarm system from Vivint via a salesman by the name of Justin **. Shortly after making our purchase, we decided to put our house on the market. I immediately contacted them to cancel our service and I was told that I could do an early termination package and pay them $1,749.65, or I could try and get the person who was purchasing my home to buy out my contract.

My elderly mother was signed up for a sophisticated Vivint security system well beyond her technological abilities and when it malfunctioned for her they failed to provide her with adequate customer support and tech help. She has had a stroke and her memory issues create problems remembering things like passcodes when systems malfunction. She had a thermostat go out during cold weather, it was out for for almost two weeks before one of Vivint's technicians could manage to get to it. She had false alarms resulting in police visits, she had annoying beeps from the units in her home she could not turn off. Because of her memory issues she typically encountered issues dealing with the company.

In Jan. we were offered the free installation for the equipment. We decided after two days, we really didn't want the service nor could we afford it. My husband emailed the cancellation form into Vivint, as they requested the next day. Then in Feb. they still withdrew the money from our account, causing our account to be overdrawn from other bills we had to pay. They said they were sorry, and would credit our account. However they didn't credit my checking account or refund the money. They said it'll take 3-5 business days, so we wait, now it's 7-10 business days for the refund. This company has major communication problems and are lacking in customer service skills. I do not recommend this company.

I signed up for Vivint Services in April 2014 when a door to door saleswoman stopped by my house. I only have the services for a week before the camera start malfunctioning. I called and a tech was sent out and he said the camera was fixed, but the next day the camera was not working. I called several times complaining about the camera service and asked for them to credit me back for services that are not being provided. We have been going back and forth via phone calls since then about billing until I just stopped paying the bill, because I refused to pay for something that does not work.

I am very unhappy with the way I was treated by the customer care. I was told by their salesman I would be used as a demo system and would not have to pay. Five months later they sent a bill for $300. My wife panicked and made the payment from the checking account and told them to cancel. They took money out for another five months which confused my wife. She involved me since they said it was in my name and they told me the account was set up fraudulently and they would cancel it immediately but would have to wait until we got our secret code.

We were advised that the company would send a medical pendant that would work outside the home (anywhere) after we were in the contract for ten days. After numerous calls, additional stall tactics & months later, we learned that they do not have such an item and are still in the development process of it. Will not let us out of the five year contract.

Misrepresented by not making length of contract clear. Many false alarms and tech dept either does not respond or puts us off. Want out of contract and of course it has every minute item itemized. We should have recorded the reps initial sales pitch. Thermostat never worked with our heating cooling unit. Tech support no help. In fact there is never been one problem that tech support could offer a resolution. I have read over a 1000 Complaints about this company in many states. Company taken to court in several states. A reputation for the notoriety of deceit in misrepresentation.

One afternoon I got a call from my mother... she had a salesperson from a security company who was offering her a great deal and if we both got systems the deal would be better. I had been thinking about a security system, so I let the salesperson come over. Several hours later we both had new security systems that included door alarms, fire/smoke detectors, and remote temperature control for me and a personal alarm for her. We were told our home insurance cost would be reduced enough to cover most of the additional cost to our budgets.

We had great service and were happy with the company. When we moved we planned to take the service with us. Service guy came out (after no showing our first appointment) two moths after we requested for the new install. He informed us because of our new rural location and lack of access to cancel internet, we would be unable to have the video monitoring system (which is why we have the system). Bummer but oh well, we just won't have the security system right? Wrong. Vivint refuses to break contract when they already have by being unable to provide our services. They honestly expect us to pay for SEVERAL years for a product THEY are unable to deliver. They won't even allow us to pay an early termination fee. Extremely disappointed, these guys are crooks.

12/31/14 Service was down. Called and couldn't connect to radio service. Was told that it would be 1/28 before someone could come to look at it. When they finally did come, they had no panel to replace mine with. Then they would have to locate one and come back no earlier than 2/14. Did not seem that they really cared about my service. Have been treated bad since I started dealing with customer service. Overtime I call in I get a different answer and a different option... Never ending problems. I would never refer anyone to Vivint. All this time they are still drafting my payment each month. Now they tell me that I can only get one month of that back. I don't see how they keep in business.

We haven't had to use the security features so I can't speak to that end of the business. But, I can talk about their customer service. The shortest wait time (no matter what time of day) is 20 minutes and in most cases more! Once they finally come on the line it seems like the only thing they care about is that you know that they are recording the conversation. I just want to know about my bill! Why record that??? It's so annoying. Once you get through all those hoops, you've almost always reached the wrong department. Then they transfer you where you either have to wait another 20 minutes to talk with someone, or they "accidentally" hang up on you. The very second our contract is up, I'm switching to a company that actually has a customer service department.

Had the service for a year and had to move. All of the sudden I cannot get the Moves and Take overs department to stay on the phone. I am still getting system notifications from a house I no longer live in!!! I have been hung up on twice and had emails ignored. Also, via chat, they killed the session before I could say I would call again (session ended immediately after I sent -- You: "OK...Looks like I get to be hung up on again. No there is nothing else.") Seriously thinking of closing my account that they are taking money from. Looks like I will be trying to call again tomorrow.

In September of 2014, I requested to cancel my service with Vivint due to the amount I was paying and the lack of customer service with the equipment not working properly. I was advised my service wasn't up for three months and to call back in January of 2015. I called back again in Jan and was advised I needed to give a 30 day notice to cancel and the cancel request must be done in writing. I was also advised once I did request the cancellation in writing to allow a few business days for processing and call back again for to verify the service was cancelled. I did call back once I observed the company and taken another payment from me in Jan after I had cancelled. I was advised I would be refunded to the amount of the payment and advised my account was cancelled.

Breach: Vivint is not providing the services (camera, remote thermostat) as contractually agreed. I.e., services not rendered that they are contractually obligated to provide. We have made Vivint aware that the system is not operating properly and they fail to remedy it. For example, the contract term length is for control of thermostat and camera and that these services is not working yet we are still billed for the services. Vivint is aware these services are not being provided. We have contacted Vivint numerous times about their product malfunctioning. At first when we were told we would have to pay to have a service tech come take a look at the issue. When we threatened to cancel they sent the tech out for no charge.

Vivint installed surveillance cameras in a retail store I owned. One camera out of the 4 did not work in the beginning, slick salesman after a month gone! I closed the store 2 years ago. They will not let me out of the contract. Paying for no services every month. Called several times, their attitude too bad you signed up for it!!! Do not use this company. The service is horrid, the help is rude.

Back in December after doing some shopping with my wife and 7 yr old daughter, we came home to find that the automatic door lock would not unlock. We had the service for about 6 months and had the lock changed 3 different times, as well as the main pad in the house because of different issues. I tried unlocking from the keypad as well as phone app with no luck. When I called customer service/tech support they tried to unlock and could not do it either. I then told them to send a tech because we were locked out of our house in the middle of the winter in 10 degree weather, and they had the audacity to tell me they couldn't send anyone until the next day! Unbelievable! I told him I had a child with me and his response for me to call a locksmith!

I spontaneously signed up for Home Security when an agent knocked on my door. They installed the system that evening. I signed a 3 year contract. 1 year into the contract I was transferred and had to move to another province. The new home owners did not want to take over my contract. I called Vivint and they told me I had to pay out the contract. So I paid out $60/ month for 2 years of a service I did not use. When that was complete I called before payment was coming out to tell them that I would like to cancel.

When VIVINT Home Security salesperson came to my door he offered me an alarm system with cameras, computer and web access to monitor my home and told me if I had any issues they'd be corrected at any time. So I asked what if it doesn't work. He stated, "Oh it'll work. But if it doesn't, call this number and we'll terminate contract. We want to give you excellent service and we want you satisfied." I took the number and while he talked and walked through my home explaining what would change and questioning where I'd put the cameras. I called the number. I repeated to the guy what he said. The guy on Vivint Customer Service line said, "He's right. We deliver!" I hung up chuckled. Then discussed my current security system and he explained the switchover would be seamlessly easy and quick. I agreed. I was so impressed. I called 4 neighbors. Within the week or so 3 of them sign up too - trusting my word.

Everything is great with Vivint. I don’t have any problem with my service.

Until a phone call from me, Vivint had not, nor was going to inform me that my alarm panel I have is no longer good for use with a cell phone. My option was to have them provide me a current panel that would work with my cell phone, at no charge. Perfect, I thought. Service tech did not show on day scheduled. No phone call explaining why. Next call was a message to inform me of another apt. Not to my convenience. I have had enough. I called to end contract with only eight months left, and not to bill me for services not provide. They would not do that. The only two options were to get a new panel or continue my payments for eight months with no service provided. I'm being robbed by Vivint Alarm Co. I just want out of my contract, And to pay them any more money!

As first time home owners of babies, I feel as if I got scammed.They said it was a free system. Suuure, at first it was. Monthly payments are ridiculous, and all over the place, they're not just one-set payment. Also, to cancel (even after being a loyal customer for 2 years), not missing a single payment, they want almost a grand. Ridiculous. Might as well keep It and pay ridiculous amounts of money monthly because we can't afford to disconnect it now. They made us feel stuck and with no options, it sucks. Definitely don't recommend. Wish I would have shopped around more because other, ACTUAL CANADIAN COMPANIES are cheaper! :(

I wanted safety and a friend, who was the manager told me about Vivint. I got the house alarm and so far, so good. I can't really put the monthly payment, but it is what it is. It's been a really good experience and I like the company.

We had one break-in a couple of years ago, and a neighbor across the street had one so we decided to purchase a home alarm service from Vivint when they came to our door. The sales representative explained everything and was good. So was the person that installed the unit. I’m very satisfied with the service and everything has been great.

My wife and I were very excited about getting an alarm system as our garage had previously been broken into. So on the day of the installation my wife and I both took time off from work so we could be present when the installation was to take place. 20 mins before the installer was supposed to show up he called and cancelled the installation because he was sick. This would be understandable but not 20 mins before the install was to happen. This cost my wife and me both a day of work plus we had to take an additional day off for the next time the install was to happen. So we called vivint and complained that they should have give us proper notice of the cancellation so that we did not have to miss work.

Vivint keeps me updated on a lot of things such as additional equipment. I purchased the home security and camera and they already called and wanted me to upgrade for free. That would, of course, extend my contract, and I didn't want to do it at that time. But they do that and it's kinda cool. I had a burglary and they responded real well. The only problem I had, and I found out if I called them, they're more alert to someone entering without calling me first, and then the law enforcement.

My alarm kept beeping. After checking the panel I received a message that it could not communicate with the main source. I called Vivint. They wanted a password. They said the one I had was no good. I answered all of their security questions correctly. They still would not help me. They said they did not have an email address and that they would send me the password by US mail. The original sales document contains my email address, but they failed to enter it into their system. A supervisor was no help -- just gave me a party line about a password. I am 74 years old and alone in a big house in a suburban area where anything could happen. All they want is money -- not to assist their consumers. My lawyer is going to cancel this crummy service!!!!!

A Vivint sales representative came by the neighborhood two years ago and he was very convincing, but I shouldn't have made a big decision right away. I had a service before and we had a break-in where they took the truck from outside, so we wanted to upgrade to the full alarm service. I would not recommend them. I think it’s very expensive, and I’m not really happy nor satisfied with the service. I can’t wait for my contract to run out.

Avoid this company and their deceptive sales tactics! A door to door sales rep approached my elderly parents after seeing the ADT Security sign in their front yard. The Vivint salesman told them that ADT was going away and that they were there to upgrade the system. This was a flat out lie! ADT is not going away, they lied to get their foot in the door and sell an overpriced useless system. When asked about the existing contract with ADT, they said they would pay off the rest of the contract. Again they lied! The contract with ADT was less than $30 per month and Vivint charged $70 per month! Even after contacting the company (Loyalty Department) they would not honor their word. They apologized for the employee but because we said we were going to cancel with them they would not pay off the ADT contract they canceled. We were told that we only had three days to cancel and it had now been five days.

I purchased the alarm system from Vivint as it was something I'd like to have for my house and for the security of my family and they came when I was looking for a security system. I'm satisfied with the service and it’s been a great experience having them, helping save my family.

Vivint called to renew my contract to a 4 year commitment and enticed me with technological upgrades including video monitoring and phone automated thermostats. This was all FREE! I later discovered a $1200 charge on my credit card, which I have spent 3 months and countless hours working with them to get credited back. They admit the billing mistake but have failed to provide the credit. Keep in mind this charge was put on my acct in November over the holidays. I had to pay out of pocket my balance or risk incurring interest rates of 20%. I have been a loyal customer for 4 years and even refer business to them but I no longer can in good conscience.

My contract with an alarm system had expired for a few months and I was looking for another one when the sales rep from Vivint came knocking at my door. Normally when people come knocking at my door, I don’t like that but he was really good. I was convinced so I purchased the alarm system. I’m extremely happy with their service. The installation team have been wonderful. I’ve had trouble and they’ve all been really good. They've gone beyond my expectations.

We get vivint in our Texas home last summer. The equipment was always giving us fits saying it wasn't connected. The camera was always messing up. I called a few times to have it fixed each time it took forever to get all the bugs worked out. About three months ago I got tired of fighting it so I let it be. Then unexpectedly my husbands work transferred us to another area.

Vivint took over the alarm company that I had a long time ago. Customer service for the most part is pretty good. Everybody there is great!

Vivint sounded interesting when a gentleman came knocking on my door, a couple of summers ago and told me about all the stuff that they had. I was already at the end of my contract with the previous company so I said, "Hey, let's do it." The salesman was nice and likable, the kind of salesman that I didn't mind speaking to. There are some salespeople who are annoying and after a couple of minutes, you just want to throw them out your house. No, he was not. He was a good salesman and sold me a good product. The technicians who installed my system were very, very, very good and explained everything they were doing. They showed me how to operate the equipment, what to do and told me if I had any questions, just call them and they'll come back and talk to me again. As a matter of fact, I did, and they came back -- we went over the whole thing again. Everything is good and the service has been excellent.

Vivint is working satisfactorily but it's rather expensive. I also wish that my neck gadget that I wear all the time in my own home had GPS with it, but it doesn't. But I go along with it all right. I feel secure here at home. And I feel that with that necklace, if I fell, I would have some help. I am getting what I paid for, but I pay a lot for what I get.

Purchased Vivint's home alarm service, and it's a very good system. I also had very good customer service from everybody. The technicians installed the system quickly.

I've been a Vivint subscriber for 8 years and have had 3 different systems. Over the years I have had multiple false alarms but with Vivint's fast response I've been able to confirm the false alarm and cancel dispatch from authorities. The 24 hour call center has been able to help me through any bugs that have showed up with the system right over the phone. The newest automation features make the system so practical that everyone should have one, I would recommend to anyone.

Our experience with Vivint has been excellent. We had some false alarms and various issues and they've been extremely reactive on everything. They were very helpful and it couldn't be better. I've had three other alarm services in the past and they're far superior to any we've had.

They always answer my questions and are quick. One time when I had a problem with the system, they came out right away. It's very good.

I've always had a good experience with Vivint. I have the window glass protection thing from them. Their installation team is actually very nice and pleasant. They knew what they were talking about. Great customer service. I actually have an appointment with them on February 7 to upgrade my system. So far, Vivint's service is always excellent so I have no complaints. I even got my sister to sign up with them.

We were having issues with our lamp plug in pod on several occasions. We complained. They sent out a new pod plug in. It did the same thing. So we called again. This time they set up an appt day and time to send a tech guy out to check it out and replace the merchandise. It was set for Wed Jan 28th between 4-8. His name was Deandre. He called at 230pm on Wed. Left a message to see if he could come early bc he was done with his list of customers and we were his last one on his list. My husband tried calling him back to let him know he can't leave work early but would get home at 5-515 no later...

Today, I went into my bank account that I use for additional services that I use in my home to find an overdraft charge. This has happened before where Vivint displays the incorrect billing. I called customer service and spoke to Tammy (she seemed to be indifferent to my inquiry) who explained that the billing displayed does not always include additional taxes and surcharges based on your location. That makes no sense to me! Some months show the same amount and yet this one for January showed a lower amount. Now I know not to trust the paperless billing system with Vivint. Go with my gut feeling and put additional funds there in case of a Vivint billing system hiccup... Gee Whiz!

I've had a pretty good experience so far. I would recommend Vivint. The service is pretty good. However I think the price is a little high. I'm paying 74 something a month. Originally, when I got it, it was new and all, but everybody is coming out with the same stuff, same service and they're less. They're making the price a little bit competitive.

My house was broken into on Saturday, January 24th, 2015. We were called and informed of the current situation at our home. I called in and set up an appointment so that my alarm system could be checked and inspected. I was informed that Wednesday, January 28th between 4pm-8pm was the earliest time that they could get a technician to come out. I stated that I worked and could not be at home until after 5pm. I was told that the technician wouldn't be able to make it until closer to 8pm. I then stated that I would like to have it noted to my account that I would like to have warning sticker as well as the inspection so that I could have notification on the back of my house that an alarm was present. I then stated that I would like to have the technician call me so that I could be closer to home because I wanted to make sure that another day wouldn't pass without having our home protected.

I'd been looking into it for a while when some guy selling Vivint went to my house. Installation was fast, and it's been great.

Basically pressured into a 4 1/2 yr contract and the most expensive top of the line system. After 2 years ran into financial issues when our daughter was born a preemie at 27 weeks with hydrocephalus and an issue with her heart that is cause for medication daily. She has at the very least 8 appointments a month between neurologists, cardiologists, and physical therapists and not to mention a shunt with two brain surgeries in 2 years.

They were great. They did a great job and took care of everything that I've got. They took a few weeks but we've got them straightened out. Everything's fine.

I already had service but I was looking for a better price, so I purchased the home security from Vivint. The security service so far has been excellent. The sales representatives and technicians that installed the system from Vivint were very professional, timely, thorough and friendly. I would recommend them.

Bad - I had a relatively good experience with Vivint for 21 months with 21 months remaining on my contract. We just sold that house and have moved to a condominium building that does not allow for the installation of alarm systems. Vivint is not going to let us out of the contract in this situation and wants us to pay the full amount.

I had a couple sensors that went bad, so I contacted customer support. New parts were sent but I was unable to properly configure them. When I contacted customer support they offered a technician at $50.00 an hour to repair the sensor. I told them that was extreme, considering companies are contacting me to install the new system for free. I even inquired about Vivint upgrading my system. After a month I contacted Vivint to suspend my account into the sensor was repaired, which never happened.

We got the alarm service from Vivint because their contract was better than the others and a better deal. The sales rep and installers were excellent and we've been very satisfied with the alarm service. It has been a good experience.

I have been a Vivint customer for over 2 yrs. I have 3 addresses that I protected by this company. The service of the equipment has been fine. My troubles started about last August. My CPA was receiving the bills which was 3 bills, one for each account. Payment would be sent and it would be applied to whichever account they felt to credit it to. So over time it would make my bills on 3 different accounts all have different balances and putting some in the delinquent statues. After hours on the phone with the billing and loyalties department, I was put in touch with a supervisor or so I was told. The supervisor was advised I wanted to cancel my services.

The Vivint system was already partially here, a low-grade requirement in guides so we got it and upgraded from there to install. All is well. It works fine and they respond right away. We have no problems at all and are very satisfied with the service and the equipment.

First of all, we moved in Sept. of 2014 and were not able to get a tech out to transfer service until Jan. 2015. Unacceptable. Meanwhile, we are expected to pay a monthly service on a service that we are not receiving, because that is what our contract says. Forget their part of the contract where they're supposed to monitor my home with all the things listed that I am paying for. Secondly, the tech clearly is lacking training. It took 6 hours to complete a job that was quoted to take 1-2 hours, max. I shouldn't say "complete" because the job was far from complete. The tech cut our AT&T cable and internet line, didn't reset our alarm password, and didn't have the materials to complete the job. I call to report my dissatisfaction and I am told "unfortunately we do not have an open appointment for five weeks because we are short staffed"...Why is that my problem?

This is the best and easiest alarm system out there with an excellent price. My only wish is that they would do an annual follow-up home visit to provide new window decals, yard sign, training on system changes, etc. Very aggressive sale techniques but lacking on follow-up visits.

I had another system before and they hadn't offered me any kind of different services so I canceled with them and got Vivint. I purchased the alarm and smoke system and haven't had any problems with since. When the alarm goes off either accidentally or for any reason, they call right away and their services have been pretty good. They're really nice and courteous when they return calls. The sales representative was very nice about everything as well. He had given me explanations on what was needed. I didn’t have any trouble with the technicians too.

I've been very satisfied since I switched over to Vivint. It's a good company with very good product.

They get you trapped by a long contract. You contact customer service & no one seems like they know what they are doing. You can spend hours on the phone with them & think you have everything straightened out & then find out that nothing is straightened out. You can give them your contact info & it will go into their computer wrong. Last month I was told by them that I owed a dollar amount. I mailed it right to them. They credited the wrong account & stopped my service without notifying me. Incredible..

My experience with Vivint has been good.

I obtained Vivint as my business securities on 12/16/2014. The following week the camera started sending off false signals therefore the company called me everyday, sometimes 4 times a day, sometimes at 5 am in the morning, saying the store has been compromised! Now the police doesn't even show up due to how many false alarms there has been! Then guess what, the panels goes blank altogether by Christmas! I called almost everyday about this and guess what date they give me for the first technician to come out 1/28/2015!

I purchased from Vivint the alarm system with the alarm allowing us to open the doors without a key and having a camera. Basically, it's just the different keypads and the touchscreen keypads. The kids, the neighbors or whoever I want are able to come inside and out of the house with just having a code. They gave us a good deal on the service monthly and the camera. The satisfaction has been great. The sales guy who was here was good and very cooperative. He was always a phone call away and I have no complaints. The technicians were great as well - very prompt and professional and picked up after themselves.

Everything went very well with them. We purchased the Smart Security. Just making sure that my husband and I are safe at night with the alarm on.

We were first approached to change to Vivint from ADT (whom we were not ecstatic about) in Oct/Nov 2014. At that time we were placing our home on the market to sell and was told by the rep that it wouldn't be a problem, that the system could be left in the home and a new one set up at the new residence. In addition we knew we would not be moving directly into the new home and would need to place the service on hold for a month or 2 and did not want to be charged anything additional. The rep confirmed that we would not need to pay to move and so excited about the new features we signed the contract and installed the service. We sold our home on 12/5/14 and called Vivint to suspend service to be told that since we had not been customers for 2 years that this was not an available feature. Angered we tried to cancel, none the less to be told we would need to pay the entire contract off, as if that was a valid option.

We always had a security system. We had ADT before. We just moved into this home and thought that we continue to have a service. I chose to go with ADT, but my granddaughter had just acquired a system from Vivint, and recommended it. She said they were satisfied with the service. We got the security system right after that. The sales representative and I talked by phone. He was very nice, very fast, very accurate, and efficient. There were two technicians that came the day they installed it. They were very knowledgeable and did a very good job. However, my granddaughter was supposed to get a referral fee but she never got it.

The people from Vivint came and knocked on my door and I purchased from them because it was better than the service I had. My interactions with the sales representative were nothing but good and the technician that came was very personable and knowledgeable.

Very pleasant experience.

Just got off the phone with a Vivint Account Manager (Nate **) and have to say I really appreciate the options they present. I moved into the first house I owned in June of 2013, got Vivint installed the following month, and haven't looked back. We got into a bit of hot water financially, and they provided us with options of downgrading, Temporary Credits, referring the remainder of our contract to a friend, or even putting it in a freeze for 3 months (not pay for 3 months, extend contract by 3 months, while remaining in service for those 3 months). Perfect! The account executive was great, laid out all my options like I had asked, and listened to my ordeal while dealing with it like a professional.

Repair/replace security pad - Technician was friendly, knowledgeable and helpful and completed the job quickly.

I purchased the home security from Vivint through their door-to-door salespeople. I needed the service because of the high crime rate here in Odessa. The service is pretty good so far although I have an issue with our back door - it isn’t always being read by the panel. We had this security system at our old house and we were told by an online customer service that we would be able to get the new panel when we move to our new house. But they didn’t install it.

I was given help twice when my furnace thermo wasn't working. The first time they sent out a tech to my house. Everything was fixed and the people who helped me spoke perfect English and were extremely helpful.

Vivint came to me and talked to me about their services and they put the alarm system in. At the time when they came, we had just recently moved into our home and we wanted to be safe. Especially when were away from home, we didn't want any break-ins. We were looking for that system because every time we would leave here to go on a trip, I was concerned so my husband said, "Well, it eased your mind that you had it." And I'm very satisfied. If I wasn't, I wouldn't ever renew the service. I'm very happy with it and I don't have anything negative to say about it. I feel so much secure and safe in my home now. I love it.

We have had our security with Vivint for the past 2 years. In that time we have had to have a technician out 4 times to repair it. Our system is out AGAIN and this time we have to wait 6 WEEKS for repair. 3 years left in contract. Can't wait to drop VIVINT.

A salesman came to the door and sold this woman an alarm system saying it could be cancelled after so many months. She has had the alarm system for 3 years and 6 months. Sales person signed her up for 42 months. She has moved now and tried to cancel. Customer service, which is a joke, refused to cancel the account and said she could pay off the amount owed. Asked to speak with Rex ** , the head of Customer Service. Steven refused to transfer saying that he does not take phone calls. There is no phone number for the corporate offices and when you call the customer service department they refuse to transfer the call.

The Vivint representative arrived in a timely manner, was very cordial, and knew exactly what he was doing. From start to finish, it took less than an hour for him to complete installation. He also provided us with clear and easy to understand instructions on how to use our new panel. Overall, we were pleased with the entire procedure and glad to have Vivint as our home security provider.

Everything’s been great and excellent with Vivint security system. The guy that came was great and explained everything. I thought about it for a long time and since I don’t hear real well, the system was a good deal. Everything went smooth and I’ve been completely satisfied with customer service.

I had just purchased a house and had been here a few weeks when one of Vivint sales reps stopped by our house with his equipment and made me aware of what was going on. I needed their services because I was living alone at the time and wanted to make sure that I was okay. I may have been one of the first people in the neighborhood to use Vivint. I'm absolutely pleased with my service. It's excellent, very reasonable, and I feel very safe. Especially the first year, when I was new to the place, I would mess up in opening the door before I turned my alarm off. They would call me to check up on me, and it's nice to have somebody do that.

I requested new signs and they were sent. We were out of town so a neighbor picked them up but never told us they had them. So when the technician came to fix our door lock (this call set up the apt), he gave me signs. It was after that the neighbors brought ours over. Should I send the signs back or do you want to pick them up?

Vivint has been fine. I have no complaints with it. However, I did talk to a man here a while back and got to thinking afterwards that I was taken advantage of, because he extended my contract for 44 months. I’m 87 years old; I’m not gonna live that long. But other than that, everything has been fine.

Because of unreliability and inadequacy of the system, I called in cancellation in November. After another bill came, I called in again and was told at that time it required written notice to stop the billing which I promptly did. They have continued to bill through January and refuse to give a refund even though the system was not in use all that time.

I have nothing but good to say about this company. I got their security service several years ago and it has performed flawlessly. Over the years, however, the original equipment installed wore down so when I called, the service rep set me up with an upgraded control panel. The technician who installed the new equipment showed up early and did a great job! I now have a new panel that is much easier to use, as well as the optional smoke and carbon monoxide detectors. My experience with Vivint has been great and I highly recommend these folks.

I cannot comment on whether one security service is better than another, but, I can confirm that Vivint has been excellent in the service they provide, as well as the customer service I have received. It is so important to feel that your family and home are in good hands. A recent upgrade in my system was offered at a great price, awesome service and has given me even more access to my family and their well being.

I love my Vivint security system! It has been the most convenient and most reliable system. The wireless technology, controlled right from my smart phone, has been a godsend. I have never been without coverage even when the power goes off. I would continue to and have recommended Vivint to anyone who will listen.

I trust Vivint, know the founders, and I'm tied into them so it's pretty to fit in. Satisfaction's been great. I have recommended them and have many friends on their system.

The comments I have for the Vivint co are good service, good installation equipment, good image, serious co, fast service, high speed, five star service and quality. I am very happy to have in my home this type of service and great performance for my equipment. Thank you Vivint.

I have accidentally entered the house and the alarm has gone off and I have been greatly satisfied of the promptness of Vivint's response by calling me or my wife to ask if everything is okay. I like also that I can check on my phone app to make sure the alarm has been turn on when we are away, or being able to turn it on when we have forgotten or when we leave the house in a rush!

Vivint came to our neighborhood two or three years ago. They knocked on the door and asked if we were interested, and my sister talked me into it. Sales representative was very nice, told us what they were offering and how it worked. The installation team was good too. We discussed where we wanted to put the wall unit, got it up, and everything went smooth. I’m totally satisfied with them. If we had a problem, we gave them a call and they would either talk us through it or they got somebody here.

Vivint is so easy to use. And I love the fob that can unlock my shop from the parking lot. Sure does help when my hands are going to be full carrying things in. Thanks Vivint.

Vivint representatives have responded quickly to issues that have come up at my home. Very pleased with response time.

Very prompt and helpful service. Excellent rating.

I've had Vivint for about three years. It was ADT before and then we changed to Vivint. I sometimes forget to turn it off when I go out the door, and I got to run back in. But they've been great. They're all very good.

We recently had an episode in which we were not home when our alarm went off at the sound of glass breaking in the kitchen. Vivint couldn't immediately reach us and contacted police to take a look. When we were contacted we were told of the incident and asked if we wanted to cancel the police. NO WAY!!! This was the day after Christmas and we were out of town. Upon arriving home and discovering nothing wrong the relief was unbelievable. I'm just thankful that Vivint was on the job. I wouldn't have any other system in my home.

My experience with VIVINT has been first rate. VIVINT very professional in their services and have been very happy with their support on my technical needs. I have no problem in recommending VIVINT to family and friends.

The camera is what we like. The whole system is a good deal.

We've had Vivint's home security system for a long, long time. We really like the service. They're very on point and the equipment works wonderfully. We're pretty happy with it. Also the sales representative that we talked to was very congenial. He's very helpful and explained everything very well. The installation team was very good, very efficient, very clean till end, put the equipment in, even the devices that we needed to our system. We've recommended Vivint to several people in the neighborhood and they've already signed on.

We like Vivint. They always notify us of any unusual occurrences!

When my alarm system goes off I receive a telephone call from Vivint, or a police @ my door in minutes!!

Why when you call us to tell us our alarm has been set off does the caller ID name show up as Ogden, UT? With all the BS calls cell phone callers receive does it not show up as VIVINT? It's common sense!! MAKE THAT SIMPLE CHANGE!! I've complained about it 3 times. I'm sure I'm not the 1st or last to voice their opinion on such an obvious problem. Ty for your resolving this issue.

All of my dealings with Vivint have been very satisfactory.

Vivint service is like the watch dog I don't have. My wife feel safe and I'm happy because I work at night. Thumbs up I'd recommend their service to everybody I see.

Before the end of the contract I was laid off. My salary was cut by almost half. I was informed in order to cancel my service I had to pay off the balance. I wanted the service discontinued so the monthly charges would not keep building up. I wanted to pay off my obligations to the contract, but am having a difficult time as the monthly charges are building more than what I am able to pay. It's like taking one step forward and two steps back. So, if and when I do get caught up on my payments, Vivint wants me to send them an email providing my name, address, and date I want to service to be cancelled. I am told it can take 7-10 business days for it to get processed. I wonder if in the mean time will there be more charges they want me to pay? It's like a nightmare! At first I thought I might return to the service if I can get back on my feet. But after going through this...I'll never sign another contract. I'll tell everyone that will listen or wants to know my frustrations too.

My experience with Vivint has been fantastic. I work graveyard shift and my wife didn't like being home alone all night. Now she has peace of mind and so do I. Thank you Vivint!

Due to the extreme cold the battery was not charging, so I called Vivint and was transferred to technical support. I got the answers I needed and everything was taken care of in minutes!

The side door lock set does not work as required, in that the central panel shows the lock being unlocked when it IS locked. And, sometimes it will not unlock when the 4-digit code is entered. And sometimes it will unlock after the code is entered, but is followed by 5 quick beeps and flashing red lights on the numbers. A serviceman for Vivint came by a couple of weeks ago, and said he made repairs to correct the problem. But a few days later the problems resumed. I asked my wife to call the serviceman to come back and check the system. I am not sure at this writing that she has made contact.

I have been very impressed with the immediate response from Vivint anytime our alarm has gone off. There is immediate voice communication through our monitor panel, and they remain talking us through whatever caused the alarm to be triggered.

The app is amazing. I would recommend this company always. Already referred to them three more families for their security needs.

They were able to talk me through fixing the faults and exact details on changing batteries. Very helpful.

I purchased the house alarm and panic alarm that you wear around your neck from Vivint. So far I don't have any problems with. They've always been nice and helpful with suggestions. I'm an old man and I take what I get, I guess.

I have had my alarm system for over 4yrs. I like the wireless system. The guys that monitor the system are so fast and will be calling my name in a few seconds to make sure I am ok. I like my remote, I use it all time, easy and small to carrier and works outside your door to cut on or off the alarm. Have a medical alert and as of this date have not used it except to check it and it works great.

I like the app. With the app any family member, with a smart phone, can turn the alarm on or off. The service is 1st class too.

I recently left my home just after I'd locked up and closed my garage door; and as I was leaving my driveway I accidentally hit the my remote to reopen my garage door, then closed it again and left. I hadn't realized until I reached my destination about 15-20 minutes later, that Vivint was calling me to tell me I had a garage burglary alert. It was at that moment that I realized that in my opening and closing my garage remote when I left, that I'd inadvertently set off my alarm myself. After speaking to a Vivint representative, we were able to satisfactorily temporarily remedy the problem until I returned home that day and avoided Vivint's having to send out a guard.

Vivint has an excellent response center. Any time my alarm has gone off whether by accident or for real, they have immediately contacted me by phone, calling on the alarm in the house, and sending out an electronic notice. They always verify my identity to ensure I am the owner.

From the intro presentation and professionalism of the first sales rep, to the last time I set the system off by mistake, nothing but a professional team surrounded by the best equipment on the market. A lot of different choices to protect your assets, we put the full wireless package in - super reliable and convenient especially with kids in and out. Love the automation and super quick response from the monitoring service.

Customer service very good.

Vivint is excellent - would recommend to everyone.

I was selected to have free wireless service installed (as a hub home). I was a little skeptical at first but soon relaxed after the hardware and service were hooked up and turned on. I have had the service for about 5 months now and it is the best ISP ever, fast up and down, friendly service folks (for both installation) and for one glitch (power outage that reset my router) made one call, customer service answered within 4 rings and had me back up and working within 5 minutes. I wish all businesses were like vivint.

I have had my alarm system for quite awhile now. The people I have come in contract with have been very professional. They have been right on the spot when my alarm has been sounded. I would recommend Vivint to everyone to try them.

Customer service and scheduling was A++ *. Installation was A++ *. Quality of equipment A++ *. Highly affordable. First week - we accidentally set off the alarm. There was an agent on the intercom INSTANTLY to make sure we were okay. I highly recommend Vivint.

So far we have had excellent service with them. Whenever we have an alarm accidentally set off, they call the alarm box or my phone within 1-2 minutes and see if everything is OK. When we had a problem with one monitor, they sent someone out the next day. I like the idea that when I am on vacation, if something happens, they will call my phone. I would definitely recommend them to anyone I knew.

Had a dying battery in my fire alarm. When I pulled the alarm to find out what size of battery it held, the fire alarm went off. Vivint called immediately to respond to the "fire alarm". It was wonderful to know they monitor that very closely.

We were very pleased with the installation, professional, courteous and very helpful in giving us all the information pertaining to our Security System. When we called and asked questions, we got the right answers. We would recommend you to anybody.

I accidentally tripped the alarm after having it installed for only a couple of days and the response time was great with the two way calling feature, the responding tech was very professional and the app feature is nice too - notified my phone of the incident. Nice large touch pad and lighted exterior signage gives you the feel of a high end security system!

This is the worst security company I have ever dealt with. I don't understand how they are in business. At the beginning of December I called Vivint to report a problem with my thermostat. When I called they scheduled an appointment for two weeks later. They said the service technician would be out in a 4-hour block somewhere between 8:00 am to 12:00 PM. That day I waited the whole time period and no one showed up. I then called them and they gave me a straight up lie and said that I canceled my service call when I know I did no such thing. They told me they would call me back and reschedule an appointment. I never heard back from Vivint. Now my system is not working at all. It has not been working for almost a month and still no help from Vivint.

The only real live "test" of the system occurred recently when cooking set off the smoke alarm. This system went off prior to our smoke detectors, suggesting the Vivint system is more sensitive, and that is great. As well, in but a few minutes we received a call from Vivint asking if there was a fire and if so they were calling the fire department.

I was with another provider when Vivint bought them out. My experience with the transfer was amazing. Vivint has some amazing customer service people. There were a few issues with my transition with billing, but Vivint's customer service handled everything professionally... I actually had a smile on my face when I ended the phone call. Thanks Vivint!

Vivint's system is truly disappointing. The alarm part is mostly ok, but none of the Z-wave energy or home automation works. Countless hours on customer service and countless service calls have left me a system that still doesn't work. The internet control and monitoring is so awful that one of the doors in my house was left open by one of my kids when we left town and we didn't know it until I got back. Absolute junk!

I am extremely happy with Vivint. I have both solar and security. My electric bill for December was less than half of what it was in 2014. Being retired and on a fixed income, this is very important. Although my security is slightly higher, I have many more features than I had before. For example I now have all windows secured and will be getting fire and carbon monoxide soon added. I certainly would recommend Vivint.

I came home last night at 9:00 pm to find my alarm panel lying broken on the floor, the back door kicked in and my house robbed. The mobile app shows "system armed away" still, history shows 7:48 pm garage door suspected entry delay alarm (possible crash & smash). Robbers pulled whole alarm panel off wall and helped themselves. Monitoring never called the police, motion detectors never went off. I called Vivint and they had no explanation as to why the monitoring service didn't do ANYTHING. They are sending a technician out today to find out why the whole system failed. They will be losing a customer and dealing with a legal case now. My house is damaged, possessions stolen and peace of mind lost.

Very fast response. And I like the idea of two way speakers.

Agent was very helpful.

We were called by Vivint with a furnace problem. We then corrected it online. What a great service. We could have come home to frozen pipes. Thanks again!

I have had several signals go out that were false alarms. How they happened I don't know. Several of them were because my medical alarm got pushed when doing housework. However the help I received from the contact at Vivint was great. I also came home one time and the alarm was beeping and I did not know what to do. I hit my codes but nothing happened. The Vivint woman helped me go through the routine to fix it. I was very pleased at how fast the event got cleared up. Politely and clearly. Thank you!

My CO2 monitor eats batteries. I called at 1:10 AM to get the service desk to stop the beeping. Supposedly they did. Next day, same problem. So, obviously they didn't. Called again. It will take ONE MONTH to get a service rep out to repair/replace the monitor- that I am paying for. The replacement batteries are $8. I didn't have an extra at 1 AM. They install systems in the day and leave service to whenever they can get to it.

Always fast, courteous and ready to help. We, my husband and I, are happy with the service.

Very good response and coverage of system. The responders were courteous and prompt. I would recommend the service to homeowners and interested clients. I am completely satisfied with the service and feel safer in my home.

Please follow up with me after the "lights have been turned on". The sales rep, Conway **, has been incredible, has followed up and has made every attempt to get the system up and running. Accordingly, I recommended him to a neighbor who has since put in a system. As we approach 2 months, I'm anxious to see it at work, but, we're still pending approvals.

The employee was late. He had a 4-hour window that we sat around waiting for and he didn't even arrive in that window. He seemed rushed and not really interested in our concerns. I felt like we weren't taken care of very well. The guy we usually have had arrive at our home was AWESOME. He arrived right at the beginning of our appointment and took really good care of us. I would love for him to be our rep permanently.

I have had nothing but very good overall service from the monitoring service. I've inadvertently set off the alarm on a few occasions and they promptly called to see if everything was OK. Of course I will recommend.

We have been very pleased with our new home security system. We love being able to view our home from the three cameras, and lock or unlock the doors, arm the system, and adjust the air conditioning remotely with our cell phones. This is a second home, so it is great to be able to watch everything from our primary residence. Workers can be in the home while we are not there, and we can arm and disarm the home remotely, as needed.

Within 30 seconds, I either get a phone call or the wall pad (if I don't answer my cell phone). The glass breakers are almost too sensitive. If I use the vaccum cleaner and pick up a piece of metal, like a paper clip, the high pitch whine will set off the alarm. And the smoke detector will go off if we take a steamy shower and open the bathroom door afterwards. We know it works!

The system has provided such a higher level sense of security to my family than I thought only a firearm would provide. With a wife working from home, she feels so much safer having the Vivint system watching her back! The ability to remotely monitor the house via the camera system as well as set the thermostat, set the alarm, lock the front door, etc from anywhere a smartphone works is amazing! My only complaint so far is that there is no exterior camera, yet. Lovey Vivint! Every Vivint employee we have dealt with so far has been more than professional!

I appreciate how they handle false alarms. Very polite and patient.

System working great. I would recommend this system to everyone. Renewed my contract and got a reduction in my monthly bill.

Thankfully I've never had the need to require emergency services but we've had the alarm gone off a couple of times and the response time is amazingly fast. I absolutely love the video camera, programmable thermostat and the controllable front door lock.

I am VERY impressed with Vivint's service and quality of workmanship. Their tech was excellent, their response time to alarms has been amazing, and the follow has been outstanding. Highly recommend.

I have used Vivint less than a year and we have forgotten to turn off the alarm many times. Vivint has been very pleasant and helpful when they answered.

I feel so safe and secure each night when I set the alarm when I go to bed. Just love it! And when I leave my house, I know it is secured with Vivint.

Let's see. My first contract everything was great. Ever since this second contract my billing has been a mess. Every time they say we have it right, something happens again. I was told it was fixed again and it wasn't of course. I give up.

I will be short. Very happy with the response when someone broke into my house...The police lost him... of course. The weather on the pad so far is 100% :) I go by it. Did not rate 5 star because I found (a few days after install with a friend) out that Vivint does not install outside cameras.

Calls are inconsistent from Vivint when a false alarm occurs. Other than that, overall, I have been pleased with your service. Would probably recommend your company to someone interested in a security system.

The installation was fast, customer service is great, the system is really good. I love the app that controls the key locks, the alarm, the video camera, and the thermostat. There is also a history tab to keep track of the kids. I would recommend this system to any family.

The man that did our service was very professional. He fixed the problem in a good amount of time. He was also very polite.

Vivint has been excellent in their quick response. A family member has moved back in & can't seem to grasp the concept of turning off the alarm upon entry but Vivint in spite of my family member's ignorance has still responded in a very timely manner. Thank you so much for being there.

I am very satisfied with Vivint. We had a security system installed a couple of years ago. This summer, someone tried to break into our house. We were asleep, but our alarm woke us up & scared off the burglar. The Vivint person stayed on our system until the police arrived. I am very thankful that we decided to go with Vivint.

I love how I can control the system from my cell phone and IPAD.

Superb home security with great customer service and affordable pricing. Do not delay, call Vivint and experience it for yourself.

We are very happy with our Vivint security. The system has worked well and when we talk to the agents, they are always prompt and very professional. I would recommend this company to anyone.

My alarm went off and within seconds Vivint was on the line to make sure everything was ok. Plus I receive a text and e-mail of alarms and troubles. Best alarm system and company.

I cannot say enough great things about experiences with Vivint. From the initial consultation and installation, to our follow-up with customer service, we are very pleased with the sales and service. Vivint has an excellent product that works reliably and backs-up their sales with awesome customer service. We have not had one poor experience with Vivint and would highly recommend the company to anyone who wants to make their home more safe and secure.

Have had good service and no complaints.

Vivint is quick to answer the phone when a call is placed to them. The agents are knowledgeable and listen to you very well. Their response time to an alarm is fast and I have never experienced any issues.

Always happy with Vivint's service!

It shouldn't take two-to-three weeks to dispatch a technician to my house when I have an issue. That is the only problem I have with Vivint. Other than that I am EXTREMELY pleased with my service.

One day I had to call Vivint because the little magnet came loose, but they told me how to fix it and I did and everything’s okay. It’s working so far. Sales rep was okay. We use it every time we go out; we usually turn it on. We never did use it at night because we feel confident where our house is and it’s designed with some bars around. I have nothing to compare Vivint against but everything seems good to us.

I have not had any issues with Vivint since they installed my system a couple of years ago and recently updated the system. However, I am still waiting for the signs that I requested. I would recommend their services.

I have had Vivint installed since June 2014 and have had them out for service at least 4 times. They forgot to put a garage door sensor when first installed, have had to replace the security camera twice and are coming out to replace the thermostat. This last time I called 3 times on Jan 14, 2015 because the heat was not working. The second person I talked to told me my system should be set to "heat pump" on the thermostat. I'm in Texas and don't use a heat pump!! She also stated I needed to call a HVAC contractor. I did and the circuit board was replaced but still the furnace didn't work. I called Vivint back and after a reset and testing the lady walked me through, it was determined it was the thermostat. A Vivint tech has to come out but they didn't have an opening until Friday (Jan 16th). It is cold in my house and I have small children. They could care less and the "supervisor" was no help...and it's their equipment!! I will not renew my contract nor will I ever recommend them to anyone.