Vivint Reviews

Vivint has far exceeded my expectations! I love the peace of mind it brings when I come home. It has made my life easier and it's nice to finally feel safe at night! I would pay double!

I purchased the alarm system from Vivint because they had a better price. Their response time is great and I'm very satisfied with the service if I needed anybody to come out. This is better than other, ADT or any other big guys.

I have been more than pleased with Vivint's service. Any time I have had a question, it has been answered immediately. I feel that they are sincerely concerned and care about the safety and security of their customers. I would gladly recommend them.

I am perfectly happy with my system. There have been no incidents where I had to call for help. I hope that things keep going that way.

In march of 2014 we had our service shut off and our house was demolished and rebuilt in august. We were told that we would not be charged for services, that was a lie as funds were withdrawn from my account every month. Correspondence with your people proved fruitless. How could I rate your services other than bad.

I've been very happy with my Vivint Security system. I've inadvertently set it off a few times accidentally and there has always been a prompt and very understanding response. I do wish I'd had the front door camera installed as part of my package, however it is very comforting knowing my home and my personal well-being is in capable and professional hands.

Very satisfied with the Service! Dependable, accurate, safe! Peace of mind! Thank You Vivint!

I will recommend Vivint to our friends, family, and coworkers. We absolutely appreciate the caring attitude from customer service as well as the technical installers. My very important question: When will Vivint provide outdoor surveillance cameras? And if it's already in the pipeline, when is the launch date? Finally, if you need customers to test your products please consider our family.

I would recommend vivint due to the kindness and promptness of resolving their problem.

I have no complaints with Vivint. They have always provided us with very good service.

I have had several false alarms with the Vivint system and after the latest one when I asked for a tech to adjust or upgrade the sensors on my garage doors I was advised that there would be a charge for this service. Another issue that I have had several times is my camera. I have to completely reset it several times a month. Also, the front door lock panel gets really hot and has had to have several replacement batteries in the one year I have had the system. I will not recommend your service/system to anyone else and I will cancel my service as soon as I can without it costing me.

I recently had a new front door installed in my home and called Vivint to ask what to do about the security on the old front door. The technician was very helpful and told me everything to do. After the new door was installed, we attached the security buttons and it works great. I would highly recommend Vivint to anyone who wants to secure their home.

I was VERY impressed with the service that was provided by the technician JESSE **. He was very efficient and kind in resolving the problems, and also helped verify my email address! Love my new sign too, makes me feel safe! Thank you for this.

Excellent, efficient, courteous employees on notifying you when your alarms goes off.

Vivint enabled me to use the key fob for my system. The original key fob that I had been given was inoperative so I received a new one and it was programmed for my system.

I initially called to update my contact information on the account. And, I decided to discuss upgrading our Vivint security system and cost for different packages with respect to cameras & door locks. My representative was Dallas, he was totally awesome! He took the time to look up different types of cameras & locks. He also was very professional in his approach and friendly. He made sure all my questions were answered, he didn't rush me off the phone like so many other customer services representative do. I have been very impressed with Vivint Home Security System & Services. I would definitely recommend Vivint to everyone that I know.

We called to have them stop the voice messaging on our alarm system for a couple of months as we have company and the messages are not necessary at this time. The agent that helped me was extremely courteous and very knowledgeable and very helpful. He took care of my request in minutes. We have been with Vivint for many, many years and always receive the very best service and would recommend Vivint to anyone.

Vivint is the predecessor to the company that I started with and then one of the reps came by and said that they did a change and they had upgraded it. I had the old Honeywell system and because of a problem with that, then I had to upgrade to the new system that Vivint has. The technicians that installed the system were fine, no problems with them. The only problem is they had me wait way beyond my appointment schedule time and nobody called me to tell me they were going to be late. I finally had to call Vivint to check on that. Another thing, it wasn't hooked up correctly and I had to get a second technician back to correct that problem, which went great. He was very gracious, very helpful - showed me some things that the first one did not offer.

I was never notified of raise in payment. The service is good but I do think when you raise the payment we should be told. Do you have people who come after years of service to check the equipment and have suggestions for better service.

We very much appreciate how quickly Vivint responds to alarms. Being able to communicate with them over the keypad is very helpful. In 2012 we had an intrusion when my wife was home alone and I had accidentally set the alarm to away. Actually being set on away is what saved my wife from physical harm. The intruder had entered our home when I was backing out of the garage. As an added precaution I have installed several dressing mirrors on the front wall in our garage. When I park my vehicle in the garage I can see whatever is behind me. When we go on an extended trip we notify Vivint and they change the steps for response to first listen over the keypad, call the sheriff's dept., and next my step-son who has keys and his own security code. They know not to call us first. Vivint's quick response gives us peace of mind.

I've been a Vivint customer for about one year and am VERY satisfied with all the service I have received so far. They inform you immediately if there is any problem that may come up. So far, I've had only some minor adjustments that needed to be done to equipment and they have responded to my requests in a timely manner. I would HIGHLY recommend Vivint to my friends and family. I feel safe knowing Vivint watches my home for me when I can't be there.

Ashley was pleasant and gracious and thorough. I'm pleased the account is now in the correct name.

Great service, no problems. Feel very secure.

I have no complaints about Vivint. I would recommend Vivint to anyone who wants a security system in their home. In fact, we turn on the system when we leave and before bedtime at night and feel secure that if there would ever be a problem, Vivint would pick up on it right away. We had an occasion when my husband forgot to lock the front door when we left home, and a friend stopped by, opened the door and shouted out a greeting. When he didn't get a response, he left - but I got an immediate call from a rep saying that the alarm had gone off. Scared the socks off of me, but figured out what happened when we hurried home and the friend came back. Police car showed up, too, so I know we're protected if there should be an emergency. I had another call when my cat jumped up on the aquarium and was in the direct line of the sensor eye. It set off an alert and I got a call again. (Both times I was just getting ready to tee off at the course, had to turn around and hurry home. Just as well, I am a lousy golfer!)

The installed box with security features is not only accessible but very useful and user friendly. Customer Service is equally available with little to no waiting.

We have had Vivint system for 3 plus years now, love it. Gives you an added sense of security in these times. My hat (if I wore one) to Vivint for their service.

A neighbor that I referred to Vivint fell and her emergency alarm did not work. She laid on the floor of her garage for several hours until my wife heard her call for help. I suspect she did not know how to use the alarm as she might be in the first stages of dementia. It left a bad feeling with the family. I would suggest those persons that sell or install be alert to such problems to help customers better use the systems. I think trial runs with the customers might help. I called and tested mine - it worked fine. Some older folks don't always understand what they were told. A trial run could help.

I was totally happy with the response by Vivint to alarms going off while I was in Indiana on vacation. They checked to see what was causing the alarm and notified me for confirmation of the allowed personnel or whether to send the cavalry. All was handled in a very professional manner.

I rate my experience with Vivint excellent. There are times that we forget to disarm and they respond to the alarm in seconds. I feel safe with Vivint.

Satisfied with the service. Thank you.

Charged me for a service call, but didn't tell me about it in advance. When I called about it, I still had to pay it. It was equal to my monthly payment.

Overall pleased with their system. However I have requested signs for my yard on several occasions and still have not received them.

Response time very good.

I have called (3) three times about this matter, still have not received signs as of today 10/14/2014.

We are reasonably happy and satisfied with the system. We have had no trouble other than the normal range of running low on battery. We find there was no follow up on customer service. Since our installation we have been the ones to have to call you to see how this or that is going. Since the day we installed and a lot of neighbours also I might add we have not heard a word from Vivint verbally or a call. There RE MESSAGES WHEN BATTERIES ARE LOW AND THAT STUFF BUT SOMETIMES IT MIGHT BE NICE ONCE OR TWICE A YEAR TO HAVE A PERSONAL CALL TOO and check up on how all is going.

The technician was quick, friendly and efficient.

Very excellent service at a reasonable price. Our system requires no phone line except a cord for power and also has a battery back up in case of power failure and alerts you if such an outage does occur. My wife and I like the fact that you can arm and disarm by going online or using the mobile app for Apple and Android. We have had several times where we had accidentally set the alarm off and the response time was very quick. I would recommend Vivint to anyone looking at getting a home security system.

We are so pleased with the service we have been given from everyone connected with the equipment installation, security monitoring. We had a different system from a different company, it was a customer's nightmare. We would recommend this to anyone who is looking for a superior customer service company such as Vivint.

I think that Vivint is a reliable and responsible monitoring alarm company.

When a company does something right, often not much is said. When they do something that is wrong, everyone wants to talk about it and spread their concern. This comment is one to hopefully shed light of positivity based on my experiences with Vivint. I have been with Vivint through the time they assumed the customer base of APX. I have enjoyed the services provided from Vivint as I feel the value and the product are proportionally correct to the cost of the service. Anytime I needed support, repair, or service, Vivint has multiple channels to communicate with their clientele. Oddly, Twitter was the quickest way! The fact that they embrace modern tech shows you they are on the cutting edge of their industry. I leverage many of their services and expect to enhance them as I continue to be a client.

I was very pleased with the recent service we received from Jenry **. He was very pleasant and knowledgeable with his job. I would prefer him over anyone else anytime we need assistance.

The Vivint service we had on our Alarm system was very good. They tried very hard to get here to repair alarm system as soon as they could. They made effort to do it at our time not theirs. They had the alarm system fixed and also showed us some things on the alarm system we didn't know. Also they saw we didn't have the gas alarm and then explained to us how it works and he sold us on having him put it in. Thank You Vivint.

Things seem better now, have not had a problem in a while.

Thank you for your service.

I`m very happy with all aspects of the Vivint service. When ever I need something they are very good about getting it taken care of. Having the system makes me very much at ease when I`m at home or away.

I have enjoyed the service provided by Vivint for many year now. No real complaints. Service people are excellent. Cost of the service, I feel, is a little much. Other than that, I would still recommend Vivint to anyone.

I'm just glad my contract with Vivint is up. I've waited SO LONG for this day to come. 42 months, to be precise. This, when I was told my initial contract would be for 24 months. Their sales people love it when they show up and end up spending over an hour trying to get the system up & running/problems, etc. Then, when I HAVE to leave - in a hurry, tell me one thing about how long the contract is (24 months), but what it is, is TOTALLY different. So, MAKE SURE you READ your contract, folks!!! If they take forever getting your system going, tell them to come back. If they keep telling you, "Oh, it'll only be a few more minutes", beware!! Better yet, just avoid Vivint altogether would be my advice!! They're more expensive per month, for no more service than other providers. AVOID VIVINT!!!

I have been extremely satisfied with Vivint's service. The equipment has functioned without issues. The customer service representatives at Vivint have always responded quickly and professionally. They carefully explain what might be happening and give detailed instructions for using or resetting the functions of the control box. In particular, I just ordered a second remote access unit and I was able to learn how to set it up and how to remove the wall unit while painting.

I have received several emails over the past year concerning referrals. I referred my neighbor at ** to Vivint and have spoken to several customer representatives concerning this referral and have to date not received my $50. Please note that is not very good PR. No others complaints at this time. I have been with Vivint for four years.

The service is great, customer service is always friendly. I believe the price I pay is a little high for the service I am getting though. I can get the same type of service with my cable company or AT&T now for a much cheaper price. I wish Vivint would think about lowering the monthly price for us customer that already have their service.

We had to contact Vivint for a sensor problem. The rep was very courteous and handled problem to our satisfaction.

I have had different system from around and about but this one meets my every need. I can check my home while I'm gone, I can turn the lights on and off. I can turn my alarm on and off while I'm away from home. As I said the best system around.

Seems like the last few days I've called a couple of times. Sorry I'm just afraid to touch anything that might send the fire dept or the police. Every time I call you been very helpful.

Setting up Pan/Tilt camera - Camera was changed out when original would not see the Wifi. Technician was very efficient and knowledgeable.

Very good service, always.

Asked for 4 lighted signs, still haven't received them, that's been 4 weeks ago. :(

To wait for a week to get a security system fixed is absolutely ridiculous. Not happy to wait that long to get system fixed and I am still waiting as service rep is scheduled for tomorrow. All I have experienced so far is two reps telling me they cannot do anything for a week. Again... NOT HAPPY!

We've had nothing but positive experiences with Vivint.

My experience with Vivint has been fine. I've gotten used to all of the different circuits and everything else. The gentleman came in and put in a separate one for my air conditioner. The technicians were helpful and actually moved it from one place to another so that it would be safer for me. Overall, it was an excellent service with helpful employees.

I woke up on Sunday morning 10/12/2014, to notice that we were without service, And told that there is not staff on Sunday to repair my system. Totally unacceptable. I hope the burglars are off on Sunday as well!!

We had a different system that was not wireless and so we wanted to upgrade and we had talked about that and then lo and behold Vivint came to the door. I purchased the wireless Home Security. We like it very much. The one that installed the system was great. He he did a wonderful job on that and then we've had a couple of times where we got up in the morning and it was beeping so I called them and they walked me through what we needed to do to get the system back. It was like a low signal both times and then one other time we hit the wrong number when we came through the door and that set off the alarm and they were right there to ask if there was anything wrong or whatever and got that shut down real quick. We've always had real good service and when something happens, they've always been right there to check on everything so we appreciate that. I have recommended them.

Vivint has been very good. I'm living out in the country now and we don't have very many issues going on out here. But when I have left on vacation, the reps had been very good, very accommodating and told me what I had to do and how to setup an auxiliary password for the person who was gonna house-sit for us. I'm just pleased with them.

We were told Vivint had the best systems so got a quote and had the installer come in yesterday. I took the whole morning off work for him to set up the system. After a few hours when he was not completely done he put on the call to do the survey on him and about system, half the questions I couldn't answer honestly because he was standing there, the rest were questions about if he showed me the app or how to work it, I could answer because he hadn't even got to that past yet. He was in a rush to show me after how it works and told me it's better to use the manual.

A young man came and knocked on my door and started talking to me about Vivint. He was nice but he just didn't tell me that after I got it, it would go up that much. He didn't tell me that because I probably wouldn't have gotten it if that was the case. But I had called Vivint up and asked them about how come it kept going up like that and how it ended up being $48. They said it was because of the taxes. Vivint told me that they can probably match the price with ADT. I think it was like maybe $35. But if I can get $28 for a year I'm going to try that one too. I'm not angry, I can't be angry. Things like that happen.

My experience with Vivint was very pleasant. They were very professional. I couldn't be happier. They are very attentive. I had problems recently with the old alarm system itself, and they came and replaced it. If I have a problem, I call and they help me with whatever needs I have. I'm just very content. I'm pleased with their service. I recommend Vivint. I have two Vivint signs in my yard. I live on a corner so people can see the Vivint sign on either side as they come approaching and as they leave my home.

I already had an alarm service. When someone from Vivint came in our neighborhood I changed over to them. Thus far, I'm satisfied with it and everything has been fine. I haven't had any problems with it. I would recommend Vivint.

We have had internet service with the same contract since November 2010. In September, we were notified that our internet provider had sold to Vivint and we were assured that there would be no change to our service or our contract. On September 29, I noticed that our internet was running slow and we were not able to watch Hulu or Netflix. When I ran a speed test, I discovered that I was not getting the service that had been stable for a long time. When I contacted Vivint, I was informed that they had installed a throttle on all radios. In my military mind, this does, in fact, constitute a 'CHANGE' in service and violates what had been in place for almost 4 years. I feel that this is misleading and that customers should be notified of any and ALL changes to a service when a company takes over or buys out another service.

We started our service in Jan 2013, transferred it once and now need to transfer it again. I called and set up the appt to install it in the new house and no one came. My husband called to see what happened and someone cancelled our appt but they couldn't see who. Then I called back to get answers and reschedule, they said we had to wait 2 weeks for an appt and this time I was not able to make the appt since the bill was not in my name even though I set up the service and the first transfer.

Vivint is a good company, good service. I'm satisfied with it. If anything goes wrong, they call me immediately which is what they're supposed to do. They are polite and know what they're doing. I remember five or six years ago when they first installed the alarm system and thermostat, I was having problems with my outlet but everything is good. I recommend them all the time.

I had some equipment failure with our old security system and they wanted to charge me a whole lot of money to put in the same stuff for brand new customers for free so I said forget it and switched to Vivint. They're the cheapest now. Our experience with them has all been good. I would recommend Vivint.

Vivint works when I need it to work. I'm happy with them. Their sales reps and technicians were always professional. When I moved from one house to another, they seemed to know what they were doing. They turned on what I wanted, the coverage I was looking for. I've never had a problem with them. One time, the alarm went off one day when I was up in Oregon and they were able to work it out when I was 500 miles away. It's always been usually a positive experience.

On October 6th, I contacted Vivint to find out when my contract was up with them. I spoke to Alonzo, who told me that my contract would expire in October of 2015. I explained to him that I had been comparing prices, and found a company that was cheaper. I told him that if Vivint could not meet that price, I would be canceling my service when my contract expired. He told me he was going to transfer me to "customer loyalty", to have someone help me. I was then transferred to Hunter. I re-explained my situation to Hunter. He told me that I was in a contract with Vivint until October of 2016. He said he would see what he could do for me.

We purchased Vivint and waited longer than expected for the tech to install. It was late and he rushed through installing the system, putting a huge hole behind the main box. I commented but he said it would be covered. I don't feel that he explained the system very well, and when he called customer service, he asked me to tell them he had explained everything, and stated he would explain it when he walked through the system with me. So I did. Then he had to restart the system and it was after 9 pm. He said it would take two hours and to read the manual and call if we have questions. The restart only took 15 min!

We were looking for a home security system, so we gave Vivint a call. They made all the promises on the phone in order to get someone in our home. We scheduled a date, but ended up calling and rescheduling. The guys showed up anyhow even though we rescheduled. When I told them I rescheduled, they said they weren't informed and if I didn't mind they would like to proceed. I told them no firmly and they got the point.

I'm happy with Vivint. They're exemplary. The sales rep was knowledgeable and explained everything. He was great. At the time I purchased this security system my husband was driving a truck and he'd be gone as much as two to three weeks at a time and I'd be by myself. He doesn't do that anymore but still I like having it. If he's not here and I go out, I set it and feel safer. I haven't quite explained it all to my husband. He gets flustered. It went off the other day and he couldn't get it to quit. But he finally got it off and of course Vivint called but everything was fine.

I called Vivint on 8-24-14 as our locks on both of doors quit working. Luckily I had left a window ajar so was able to climb in the window to get into the house. They gave us some fixes for the locks but they did not work. We did everything they said. They stated they would have someone call us. No one called. Called again and nothing. Called again and finally asked to speak with a manager. She stated that they would okay overtime for someone to come and fix the problem. Well today it is October 6th and NO ONE has ever called or shown up. Meanwhile we cannot lock our home.

Somebody from Vivint came to the door and offered a home alarm system. I felt it's just about what I need and it felt good so I decided to have one installed to my house. I did have one issue where I called to upgrade and they said I will get it right away, but it was almost a month later. To me that was not "right away". I told them to forget about it and they said I did a verbal contract and was bound by it. In my opinion, if they weren't here yet, I should have been able to cancel but I couldn't. But as long as the service is good, I'll just deal with it. They've kept the price the same like they said they would and so far I'm satisfied with it.

The home where we used to live had a service that ultimately changed its name to Vivint. We were very happy with our previous Vivint service. It was called APX before and that is seven years ago. We had the Vivint Go system, which had a touchpad screen by our garage door and master bedroom, and everything worked fine. When we moved and purchased a new house, we thought we would stay with Vivint. .

The company reached out and resolved the issue graciously.

We got the home protection service from Vivint. Not the top of the line but it's the alarm system. They offered me a good deal and I'd been thinking about getting an alarm system at the time anyway. Prior to this we didn't have an alarm in the house. The equipment was free and we just had to pay a service every month. I am very satisfied with the system. There have been a couple times when I've had to call the sales rep about some service or I've had some kind of issue. They were very courteous and talked me through it. If they couldn't do it, then they'd send a representative out and they came right away. The system is a good system and works well. I am extremely pleased.

I learned about Vivint when they were selling door-to-door. I decided it was time to have a security service, so I purchased a security system from them. I am 100% satisfied. I always talk to their technicians when they’re here - very kind and nice people.

Installed an alarm system which was sold as one of the best and have had one problem after another and the worst part is that I've waited weeks for service and to no avail. Had a 4 o'clock appt, service tech called at 8:30 in the morning but did not leave an available call back. Called company and after call going back and forth the best that they tell me is to wait till Monday. The worst part is that you trust a security company to be available if something goes wrong. The WORST COMPANY VIVINT.

Guy comes in, we like it, we say yes. Hour later, system is almost completely installed, wonderful. First payment is to be auto-drafted on a particular date... uh-oh, three days earlier than anticipated they hit our account - overdraft charges, checks bouncing, returned check fees... So, we call. "So sorry, we will get this fixed, refund the charges..." yada, yada, yada. For three months this has been the case, payment hits at some random date, dings our account, fees, fees, more fees. The last time we called, we asked them to SEND US A BILL AND WE WILL PAY IT. They said, certainly, we will refund your money and start at zero, all good, no problem. Well, just got dinged again. A lot of incompetence at the billing department, just need someone to follow through.

One week ago today I posted my complaint about Vivint, debiting our bank account without regard to payment schedules or amounts. I spent all day last Friday, trying to get in touch with the rep who told me I could call him if I continued to have billing issues. Some time around 5:30 that evening, he finally answered his phone & told me he'd look into it and call me right back. Nothing.

I've had Vivint security system for five or seven years and I've been receiving good service.

After 3 years with this company, we no longer needed the security system. We called to cancel services and continued to be billed. We were told in a later phone call that a written letter would be needed in order to cancel. The customer service representative was condescending and down right rude. No effort was made to cancel the months they billed after the original phone call to cancel was made. I feel this is a poor way to run a business.

Buyer beware. They have been horrible. They are like a wolf in sheep's clothing. They act like they want to help. We have been trying to get away and they won't let us stop paying. We have tried for almost a year to stop them from charging us and they won't quit. I have done everything they asked. THEY ARE SCAMMERS. STAY AWAY.

A sales rep from Vivint went to our houses. He was very professional, very focused on customer service. I purchased the alarm system because I needed security around the area and it is great. The system is very reliable. The technician who installed the system was very professional. I recommend it.

It’s great. No problems. One day I was checking out the battery on the smoke alarm and got a call right away from Vivint and I said, "No, no. We're doing testing." It was great to know that somebody is monitoring.

Since the 1st draft they had messed up my account. They drafted my postdated check 3 days early which messed my acct up. Called and spoke with a lady who saw the mistake and said that she would take care of it. I checked my Vivint acct and showed that I was current so I didn't think any different. Then a month later, I was redrafted the $175.11. I called and they said I never paid it. So they fixed my acct and said they would send me a paper check, which I am still waiting on. Now 2 weeks later my acct was drafted for $139.92 which was only suppose to be for $69.99 + tax. I called and they said since I changed my due date from Sept 7 to the 25???? This was not explained to me that I would also be charged prorated amount. But then he kept saying it was for 2 months. I got the system Aug 7 and that covered the 1st month so how am I being charged 2 months. The customer service people are very rude and they do not care about their customers. They messed up my house payment with the 1st mistake withdraw and now they were about to mess up my car payment. I did a stop payment on the last pending amt. I will be contacting BBB b/c apparently they like to screw people over.

I like Vivint and I've been with them a couple years now. We have a standard security system with them with one camera first then I added a couple more cameras. It's been great other than some batteries running out and some minor details, camera not working or going offline, but the service has been top. The technicians are great. They're very personable and know what they're doing for sure because they do it pretty quick and everything always works fine if I have any issues, whether I call in or they come in. If we had more people like them in stores, things would be a little bit smoother.

From day one, my system didn't work. False alarm, sensors not working, cameras not working, app didn't connect to system, thermostat problems, the door handle actually broke, the panel stopped working, service techs did not come to the house to fix it, rude customer service on the phone, was continued to be charged for a service that didn't work. Would speak to the reps about what was going on and then I would continually get harassed because there was money owing on the account because they were unable to take the funds out of my account but didn't figure it out on their end until 4 months later and no one contacted me to see what was going on. All this happened in a matter of 4 months. I would NEVER recommend this system to anyone unless you want to pay for a service that doesn't work, get the runaround when you try to get it fixed or have someone deal with the situation. The worst part of it was, the service reps on the phone got frustrated and short with me when all I tried to do was explain the lengthy situation to them so they would understand.

They came knocking on my door some years ago. The sales rep had spoken to my neighbor and installed a unit at a neighbor’s house (they were entering south Florida or Miami and they were installing alarms). He was very professional and what he had to offer me far exceeded what I had. They said it was a free installation, I wouldn’t have to pay anything, and I said okay.

Vivint came knocking on my door and I purchased their alarm system. So far it's been good. The sales representative pretty much answered my questions and made offers. They always respond well on time. The experience has been awesome and they're a good company. I have no problems with them.

I've had Vivint for several years and sang praises for them, but the last 30 days it’s been downhill. First without authorization and notifying me, they decided to place my account on autopay deducting payments claiming I was behind when in fact I would pay ahead of time (got the docs to prove it). Customer service yells at me - telling me I don't have to complain to anyone about this! Then the so called supervisor has no clue why the change was made and stated that I did it when in fact I know I did not. Now on the technical side they tell me in order to use my live video feed. I now need to use Google Chrome because that's how it’s set up rather than the default IE. Take my money without telling me then now force me to use another browser that I DON'T TRUST and won't use! I am regretting switching from ADT!

We're very satisfied with Vivint. Their customer service is always good and the products that we have in our home are very good too. They're always very friendly. I would recommend them.

I have several issues. First, when the sales representative came to the door and described the wonderful offer for a low installation fee, I immediately asked what the catch was. I specifically asked if there was a mandatory term contract and was advised by the sales person that there was not. I do not like to enter into long term contracts. I especially would not have entered into a 5 year contract. (That is ridiculous) We were told by a customer service representative that we have signed this type of contract. We have searched through all of the paperwork given to us and we have yet to find this wording. So are we dealing with misrepresentation? fraud? -2 font? Not certain.

We got a knock on the door and asked if we would like to hear about the company. They were very good. They weren't persuasive at all but they were very informative and we thought we would like to do it. So we purchased the home security. The sales representatives have all been very polite. Very, very nice young men, all of them. And we just appreciated what they could do, their expertise. And they did everything very quickly, very knowledgeably, and everything's working well. Vivint is a very good company and I would recommend it.

Excellent experience with Vivint. I'm always very satisfied with any interaction I've had. Every time I've called or there's been some reason to speak to someone, everyone has always been very helpful and very patient. They've always been very good with helping me out, solving whatever issue that I was concerned about. I'm really pleased with the service that I've gotten and I always feel like they have my best interests at heart and they work very well with me.

I've had security systems for a long time. My neighbor was getting a new system, and someone from Vivint was walking across the street so we called them. The rep saw our sign was fading, and so he came over, offered a new sign and asked if we had a new system. We had a really old one. We decided to go with Vivint because they had same price or better something. It has been fine and I'm still getting used to it. It still scares me a little when you hear "Backdoor open," "Front door open," "Laundry door open." We never had that.

I purchased security systems from Vivint. It has been a number of years since we’ve had them. I’ve had an alarm system before that didn’t function nearly as well. I like the fact that Vivint is wireless and I don’t need have to have a phone to keep it going. I also like the fact that I can talk right into the unit in the living room. I’ve talked to them a couple of times--I just had them come in and look at a few things, and there was no problem.

Will not work with an account not used, my having two accounts - After three attempts to resolve the issue of an account in which my daughter's lease up she moved away to college and could no longer use the service. I called trying to find options since I had an account for my home I wanted to know what available options? I was told to find someone that would take over the account. I explained I had and there was no one. I was then told to go on Craig's list etc. In other words market the service for them.

There's too many break-ins going around. If I'm going to stay on this block, I can't sleep so I purchased Vivint security system and it's very very good. They got a good system and I think everybody should have one. I will recommend it to a friend. I love the whole everything of it. I like how the key system is. It's easy to set. If I forgot to set the alarm, I can set it on my phone or set it on my key chain. The sales representative was thorough and knew what he was doing. He gave me some tips on a few things and one of it was they need to show you an ID and they got to be a member of the justice criminal system.

Vivint has been good. They've been attentive when I call in and let them know something is wrong. But I feel that their monthly charges are a little excessive. On the negative side, my control panel went off and nobody called me. I sort of expected them to. I don't know if it’s working or not. Their technician checked my system out from where he was and everything checked out fine. He neglected to tell me I should check the battery and I finally figured that out myself that it was the battery that was a problem. I called back and told them that and so they came out and replaced the unit. It was drawing too much out of the battery so they took care of that. Now, the system is working fine until I accidentally should have set it off the other morning and it didn't go off. I was surprised. That was one incident. The rest of them were very positive. They're 90% on the positive side.

My overall experience with Vivint is great. I had the basic stuff as far as the motion detectors and door and window protection within the house, but I've had good experience with them. When I've called in with questions, they've been very helpful with providing me the correct answers and I never had an issue with the service. I've had a couple of alarms gone off and it's been taken care of properly. They're a good company.

Called today to find out how to get a bill for what I'm being charged... Turns out Vivint doesn't provide detail bills for their customers. They require automatic payment but won't tell you what they’re charging for. I wouldn't recommend this company to anyone. 8 years with ADT and never had to call them; 3 months with Vivint and have spent 5+ hours on the phone over 7 calls and 2 service trips.

Our alarm went off on us one night when we came home and we had NOT enabled the alarm. It caused us a high level of stress and unnecessary panic. Additionally, our city charges fees for false alarms. We additionally received notice on my husband's phone that our house had been entered and the alarm activated while he was on business travel and I was home. Our alarm was NOT activated and had not gone off - he was receiving false alarm messages! We've experienced nothing but panic and fear as a result of having this system and feel LESS safe in our home with it present. AND the manager told us we have to suck it up and deal with the false alarms, alarms without the system having been set, and software malfunctions for a FULL MONTH before anyone will even come look at the system. Terrible experience. I would NEVER recommend this company and wish we had done our homework.

We got the security system from Vivint since we could be away a lot. Their technicians were very helpful and very accommodating and their sales reps have always been positive, always courteous and knowledgeable. So far, the system is very good. When we've had problems, they were very prompt in repairing or fixing whatever needs to be fixed. So I'm very satisfied with Vivint.

We signed up for APX Alarm and we were annoyed at it because it was a five-year contract and we weren't told that upfront. It was kind of a shut up and drive thing, but we kept it. And then Vivint bought the company or bought APX’s name. They had a gentleman who came a couple of months ago and was on a repair campaign or something. I guess there was some bad PR going around about Vivint so he came by to tell us about the problems that were out there. Of course we weren't experiencing any problems and he said that they could upgrade our alarm system to the newer model.

Had NOW HAVE TO CANCEL PLANS TO LEAVE FOR A FEW DAYS!!!!! An appointment for today at 2 to 5 pm. NO phone call!!!!! NO service rep. NOTHING!!!!! Call center gave great service.. Very happy with call center!! Service company has been awful!!!!!

My experience with Vivint has been fine. I don't have any complaints. I work with a specific technician. He's always punctual, friendly, and efficient.

I have been a Vivint customer since 2012. A year after system put in, they called to tell me they had to replace main control panel that it wasn't functioning correctly with the cell signals. They came in and replaced. Now I have sold the house this alarm system is in and they won't let me out of the contract. I was informed I could list the contract on Craig's list to have someone take the contract over. I could pay the remaining year and a half off but there is nothing else they can do for me because I signed a contract. I would never recommend this company as they are not willing to assist the customer in the time of need.

I signed up for their home security service and I'm very satisfied. The installers were very professional and very timely. When they said they're going to be here, they're here (unlike some people who say they're going to be here and they'll come three hours later), and they call and say "we're on our way" which is really nice because they don't catch you in the middle of something. They come in, do what they need to do and if they need to do anything like if they have to test the alarm they say "we're going to test the alarm now" so that they don't surprise you. When they have completed all the installation, gone through everything and showed me exactly what they had installed, they've gone through a tutorial with me which is really great. They've been very good, very customer-oriented and I really like that.

I had never had a security system before, but I had been thinking about it. We have been having a lot of burglaries, robberies, car theft in our area. A gentlemen came to my door wanting to tell me about Vivint, and what they had to offer. I was apprehensive about a stranger, so I asked for his info which he provided. Spoke w/ my husband and made the call to Vivint salesman. We made an appointment for him to come back and speak to my husband, about what they had to offer!!

This is all you need to know for vivint. Unfortunately I have a contract that as far as I know I can't cancel. The seller lie and cheat me to sign after a really long conversation without going thru the contract and due to the rush that I had he didn't explain to me, and now I'm forced to pay for 3 years. And now my recommendation to everyone that is going to purchase something and is not very experienced in purchasing, is to look for the company's name in the Better Business Bureau and if the company is ranked A+ go for it, if it's B- or Below or like vivint which is F-, get that seller out of your home.

I purchased this system 3 years ago and had been very pleased with it until two days ago. One of the main reasons that I purchased this system was for the ability to update my alarm system as well as my thermostat from my smart phone. The system would even notify me via text message if my temperature in my house got above or below set parameters. As the season changes, I attempted to turn my heat on in my home and found that it wasn't working. I called the tech support to try to discover if it was a thermostat issue or an issue with my furnace.

Vivint took over from the other outfit I used to have. They've changed out the equipment because the old equipment was getting too old. It's been good and I like it. It's never gone off. I've never had any problems.

Vivint bought the company that I was with. It's pretty well the same as what we had. They just replaced all the equipment and gave a new contract. The installation guys were pretty good. They were fine, no problems. Vivint has been good and reliable. They always answered my questions and I'm happy with them.

Vivint was the best move I made in buying a home security system. Easy to use and if I have a question the customer service team goes beyond my expectation. I recommend Vivint for your safety and peace of mind.

I’ve had it for quite some time. It wasn’t Vivint that I started my contract with, Vivint took it over, but so far my experience with them has been pretty good. Every once in a while we have a couple of problems, sometimes it doesn't work too well, and recently they had to install a new battery for the smoke detector. But they're very helpful and all in all I'm quite satisfied with them.

The neighborhood's been changing. There's an apartment building maybe two blocks from the house and there have been some break-ins inside so I decided to purchase a home security system from Vivint. The technicians who installed the system were very good and knew exactly what they were doing. Overall, I'm satisfied with my service.

I am very happy with my Vivint security system, and the customer service support I have received. I have never had any problems with any of the sensors, they send me free batteries for my thermostats and smoke detectors, etc when needed, and they have helped me several times to figure out how to bypass a sensor or do some things with my system. I love being able to check things from my smart phone, or my computer at work. I will add cameras and the automatic door locks when I have more money.

First it was good but realized no alarm on windows. Then I kept reading and realized I had a five year plan but the person selling did all the out loud reading but never mentioned that, only that I would have to advertise sign in yard to get it for $49.50.

On 7/31/14, a Vivint employee came to our home and told us that our current alarm company was undergoing some changes and the old name would be phased out. He told us that we would still be with the same alarm company but with a different name. We complied and filled out all the necessary paperwork. As it turns out, he was lying. We contacted our actual alarm company and opened a "SLAM report" and then contacted Vivint.

I purchased my alarming system from Vivint because when we're away a lot, I like to know that our property is protected. While the sales representative was installing it, we chatted back and forth and it was all good. He was very courteous and knowledgeable. I'm very pleased with the installation and I'm very happy with their service. Any time we've had any issues, their response has been immediate. Their technicians are great, knowledgeable, answered any questions I had.

My experience with Vivint was very good. The gentleman was very friendly and informative.

Vivint customer service is second to none. They even provide the customer service reps first and last name in the email they send you after you call. No long waits as others have stated and the reps are friendly. Vivint seems to hold them accountable . The installation was great clean and quick. The system seems to work fine. And as opposed to some other companies their service people are employees and not contracted out as my previous two companies. That being said, I can only conclude two things: Either many of the reviews are bogus or more likely people tend to only take the time to complain and not nearly as many people write in to say good job. Even as I read the review page here it says, "I want an attorney to contact me about my complaint". So even this site ASSUMES YOU ARE COMPLAINING. Go figure.

Experience with Vivint has been excellent. I'd recommend them.

I've had a lot of problems with the security system that took months to get fixed. I've had it for seven years and it was fine. But then the system was a little outdated and ended up so far paying $400 in fines to the police department for false alarms. I wasn't happy.

A young man named Mark knocked on our door one evening at dinnertime. I had my three-year-old and eight-month old at the table, fussing and hungry. As I do with most solicitors, I allowed Mark to make his pitch for a few moments. At an appropriate pause moment, I told him we had a security system with which we were content. He pushed. I told him to come back when my wife was home; I wouldn't make a decision without her. I indicated I could no longer stand at the door. He was welcome to come in if interested, but made it clear there would be no purchase made that evening.

I've had Vivint for almost six years already and have all their alarm systems. I had no problem with the technicians. They were very good and explained everything to me when they installed the system. I can't say enough about them.

My experience with Vivint is definitely not a good one. Poor customer service, damaging my doors constantly, uneducated staff...I can go on.

System itself is good. It's more expensive than other similar systems. Customer service is not good.

We had ADT before and that was when we had the landline. When I first signed up for them they had assured me that if someone had cut my cords out here they would still know. And then when the Vivint rep came, I found out that that wasn't true. I talked to one of the ADT people and their main office confirmed that. Vivint had the wireless system at a reasonable price so we switched to that and we've been really satisfied with it ever since.

I first heard about Vivint when we were contacted by phone. This had been quite a while ago. I purchased the Smart Security, for the whole house - security with door, windows, sensors and all that stuff, fire and carbon monoxide. I am just living in the city so I needed the service.

Within a week having the system installed, the equipment began to send error messages. When we contacted the company, they tried to tell us there was a limited warranty. We finally had reps come to our house. They had to come out three different times and the equipment to this date does not work as promised. We were tired of paying for a service we were not getting. Because of the contract we had to set up a payment plan. Once we made a payment hoping they would make this problem better they deleted our account. So we paid them for nothing. When calling customer service, we get transferred or placed on hold.. Buyer beware.

I would recommend having Vivint's security system. I call them and they always answer my questions. They've always done everything I've asked them to do and they've always been right there when I needed them. I'm very satisfied.

We pulled out bank statement today and noticed a $95.66 payment was taken out from Vivint. I called the company and they told me that I was late for August so they put me on auto pay. I always pay online and the reason we are angry is that this was done without any notice. They told me this is common practice with companies - if you have a late payment they can put you on autopay without notice to you and they will not take you off. We now have to contact the bank and stop all auto pays or we will just cancel our credit card.

I have been with Vivint for approximately 4 1/2 years. I signed up for direct debit from my checking account and a 4 year contract which was fulfilled at the beginning of 2014. In May of 2014 a Vivint representative visited my home to ask me about the service and to inform me that Vivint is using different towers and that the towers in my area were no longer working and told me I would need to upgrade my service to continue to stay with Vivint. I do not use the system often and told him that I do not want to sign another contract and would like to discontinue service. My account was not debited in June but then in July was debited for both June and July service.

I've had Vivint for a long time and I don't have any problems. And when I've called about a problem with the key thing, they've responded. Customer service has been fine. They call me quickly when the alarm goes off and I've not had break-ins, incidents or anything. They've been responsive.

I Have had Vivint for 3 years now and all was good until my 2 year contract ran out. Vivint called me once a week to resign another 2 years contract but I wanted to opt out and just do the month to month which was fine and then all the sudden my control board stopped working. So I called Vivint, which they tried to walk me through it, fixing it on the phone but didn't work. So they say I need a tech to come out to repair it which I was fine with....now I kid you not, I have had 7 different techs suppose to show up to repair and not one had shown up! My wife even took off work one day because they told us they would show between 8 to 11 am. It has now been over a 4 month time span with no security system!

A gentleman came in our neighborhood. It's a new development and we had been with another company and we were having some trouble and Vivint was able to take over and offer us a better deal and we just liked it better. I've got a new security panel. Our old one malfunctioned. Vivint's work is always guaranteed. They sent a technician right away because we could just do it through the phone and have the gentleman come that very day and fix it. I like that. That was good customer service. I don't even worry about our new security panel. We turn it on. We don't even think about it. We're just so at ease with it.

We signed up for Vivint back in April for our vacation home. A sales rep set up an install window for the next day, no show. Tried again the day after that, no show again. They then wanted to postpone for a week due to no techs available for install. We were only there for a week so we cancelled and went with ADT. Customer service assured us they would immediately credit the install charge back to our credit card.

After a hard sell visit at 9 PM and my wife signing the contract and paying $200, the installers immediately came and installed the equipment. Absolutely pitiful installation, wood shavings on the floor, and within one week, we had alarms going off for no reason, doors would not lock, "alerts" would pop up on the main control panel, and sensors could not connect to the panel. A technician came and said the sensor was drilled at the wrong angle, but it still has not fixed the problem.

finally comes up, we talk it out. They're ready to answer, take care of me right away and if something goes wrong that I don't know about, I get a call from them and we take it from there. They don't bother you unless you have a problem. Their technicians are real mannerly and explained what we needed to know. We couldn't want anything better. They're wonderful to work with and would recommend them.

Worse business I have ever dealt with. I took a day off for Vivint to install their system. They gave me a time frame of 8am-11am. Then they said sorry 12-2pm. Still never showing up or calling me. They never even showed or called to explain why. When I called them, a supervisor said, "We could come out between 9:30pm and midnight". Are you serious??? Midnight? Very bad customer service and my friend also said the installation was a very Mickey Mouse job. He cancelled too. It's not worth the stress. Read BBB reviews before you get involve with this company for 36 months. Managers and Supervisor never follow up. Never respond to emails. Stay far away from Vivint!

I was told when I signed up 4 yrs ago that after my contract was met, my bill would drop to $24.99 a month. Well I called numerous times no one is willing to resolve that. Just on 8/12/2014 I took a survey on that issue so I had someone contact me from vivint offered to lower my rate and upgrade me to WIRELESS cameras. Well it sound good paying less for more. Well I was told that the tech will be out to install it. I took a half of day out of work (losing money), tech got here and told me he will not be installing the cameras. I have to do it. Oh and it's wired, it's NOT WIRELESS.

Very disappointed with Vivint, Inc. I was not told prior to installation that payment was only done by auto pay or that you had to have WI-FI in your home (I have on my smart phone but install guy said that wouldn't work) to view video footage remotely. I would have never agreed too or signed had I known prior too. Sales guy said he would waive the install fee and give us our first 2 months free for his mistake. I'm pretty forgiving. I get my cc bill & WOW... I was charged an install the monthly fee plus!

This system worked good for the first few weeks I had it. Now it's finicky as hell and it's not worth the price you pay. The home automation is great if everything worked. Good idea but poor implementation on their part. 5-year contract is not reasonable unless they can promise what they advertise.

My 81 yr old Mom had Vivint install security system. Vivint box was placed directly under thermostat, causing motor to run continuously, resulting in furnace being burnt up. Tech moved box to hallway. Now living room wall is damaged. Been trying to resolve for 4 1/2 months now. Been ignored & lied to for 4 1/2 months now. Disgusted with this company. Is this REALLY how you do business??

In October of 2012 my home, and just about every home in my town, was washed out by Hurricane Sandy. Also lost were all of the businesses, the post office, elementary school, library, all houses of worship and our village hall. Now since I was homeless for months, I didn't really think about my alarm, but when I did and saw I was still being charged, I called, explained the situation and they agreed to suspend my payments. I didn't want to cancel because I figured construction would be quick. I wanted some kind of alarm system when it was done because we heard about a lot of looting and theft.

Man came to my door displaying himself to employed by ADT the alarm company I currently. He said how they had made a lot of upgrades, etc. He was very good at what he did and had me convinced that he was ADT and all I needed to do was sign the papers to have the upgrades made to my system. It was not until after I signed that I found out it was Vivint. I told him there was a misunderstanding, that I thought he was with ADT. Since he had my signature he could have cared less. I only had a few months left on my contract with ADT, but I still had to pay them for those months. I made up my mind as soon as the contract I signed with Vivint was up for renewal that I would cancel it. I believe it was for two years.

We just recently got the entire home security system set-up and we couldn't be happier! It's so easy to use and the app makes everything so easy to control. All the equipment is so nice and really gives us peace of mind. The technician was wonderful and had everything up and running in about an hour and took the time to teach us how to use everything. We were having some problems with the video camera so we had to call customer service and they were fantastic. They were so nice and so helpful. We did it a lot of research and compared a lot of companies, we definitely made the right choice with Vivint.

Was very happy with Vivint until we moved. We moved in JUNE and requested a move of service. I called 7 times for service to be moved and was told each time that someone would be giving me a call with a date to put service in. After all these phone calls I made over and over, I was finally told a month and a half later that my area was not serviced by Vivint. The whole time this was going on, money was still being taken out of my account.

I have been with Vivint for a month and half and my experience has been far from complementary. The salesman agreed in the contract there would be no equipment charges, but I was charged for equipment costs which led to additional NSF charge since I was not expecting this and it has been a week of constant calls to get refund - still no refunds yet after 7 days and counting. The worst part is the service reps keep telling me they need to verify what was agreed with the salesman before refunding though everything was spelled out in the contract. Alarm Panel indicates system is armed but my front door remains unlocked. It may take up to 2 weeks to get a technician to look at the problem. I am left with no choice but to "go public" and hope the power of shame gets them to take my concerns seriously.

I signed up for a 5-year contract. Decided I didn't/couldn't afford it and it didn't meet my expectations (wanted exterior grade cameras and they only had interior grade available). All the auto door locks and glass break alarms and touch panels came included with it but I was not interested in that either. The sales were hard, as I would come to expect nothing less from a door salesman and he did an excellent job staying professional and non-intrusive. The catchphrase I would say to watch out for is "Please be flexible with our installation time" as the installer showed up to the door minutes after signing the contract, and the contract is geared to start when installation was complete. And the installer was as well professional and non-intrusive and I let him install the pieces and parts as he was instructed to do so.

We were reluctant at first to sign up for the service because of so many negative reviews but, seriously, who really gets on here to write POSITIVE reviews? The sales rep who came to our door was excellent and so was the installer. Very quick installation as well. In and out in 20 minutes. We decided to upgrade our service the very next day and they were here within 30 minutes and had us installed within 10. We did have a minor issue with an alarm going off because of a bad setting but the monitoring tech provided us with the technical service number and they were able to solve the problem in less than 10 minutes. I would HIGHLY recommend.

I see 90+% complaints 1 star reviews on the company. I wish I had looked through the reviews prior to signing up. I can't believe they only give you 2 options - either pay up all the way to your end of contract day or get someone to take over your plan... That's incredible... I feel like I somehow was manipulated because I don't recall that! I was trying to cancel my account due to there are other more affordable companies. But whether I do it now or in 2 years, I will never recommend them and will make sure no one I speak to doesn't even think about using them. Customer services attitude was like "those are your only options" and period. Very disrespectful and shows they don't care about their customer... Not sure how they think this business will go in a few years if this is how they treat their customers. I will be sure to put it out there so everyone knows.

This company came into my home while I was absent and installed a security system under someone else's name. How can they do this, when I am the homeowner.

Due to the lack and disrespectful customer service I received when my entire system has been and still is down for over a month now. I have been a loyal customer for years and while I don't mind paying for top service equipment, I refuse to pay for disrespectful customer service and the fact that I am paying for a security system to protect my home and my family that doesn't even work, and no one at Vivint seemed to care about that but was more concerned about payment of a nonworking system is beyond me. I wonder why the Service department and Billing department never talk to each other.

I signed up for Vivint with a salesman that came to my door on 7/30/14. After the salesman left, I read all the horrible reviews about this company, and called to cancel thinking I had already been ripped off. When I was told I had to wait for a check in the mail, I thought for sure I had been scammed like most of the reviews state. But I received my check in the mail on 8/16/14. I did not even install the equipment because I was too afraid of already losing my money... I feel I owe it to the company to write a good review so that someone else might get Vivint instead of turning it away like I did. I believe they have a great home security system to offer.

Back in June, Vivint admitted that they confused me with another customer and they cancelled my service in error. I have a signed contract with them guaranteeing service for 36 months. Repeated phone calls and emails to so-called "customer service/loyalty" yield zero results. Like a broken record, I call or email them, tell them the situation, ask them to fix it, and nothing happens. Also, repeated efforts to add a name to my existing contract have proven unsuccessful. Stay far, far away from this bunch of incompetents.

My husband and his mother signed up for ADT services. Vivint then took over. When we signed up we did not realize we were signing a five year contract. My mother-in-law's money situation began to tighten up and her security system was not working correctly so I called Vivint to cancel her service. They told me she had a five year contract and could not cancel it. I tried to explain that she could no longer afford a security system that wasn't working. They said I had to cancel in writing. I have done that multiple times. Spoke with Vivint employees multiple times, but they just keep saying she owes them money. She was over 75 when she signed that contract and my understanding is they have no legal right to hold her to it.

Horrible service. It has never worked. Waiting at home for over 15 separate days for repair people to attempt to fix it. Finally just paid the ridiculous cancellation fee to just remove myself from them rather than lose another day's work too. Big promises, no service. Concept was great but no follow through. Run as fast as you can. They will not let you out of the contract whether it works or not!

Received a call from Vivint that my April's payment rejected. I thought it was strange since my billing is set up via credit card and May's payment went through. My husband told the Rep. to run the payment back through because nothing was wrong with the credit card on file. Vivint charged my checking account versus sending the payment back through the credit card, which led to an overdraft. After speaking to several Reps., I was told that Vivint had a system upgrade in April. Well that explains the payment not going through. There was not a notation on my account approving the payment to go through my checking account. The Rep. also told me to send copies of the bank statement and check fees and I would be reimbursed.

I moved with military and Vivint told me, my account was terminated after giving proof of move. All good for three months. Now however, I have started being charged again. After a lengthy call to customer service I was informed my account was not terminated as I was assured. So now I am being forced to pay for security in a house I was forced to sell with the military move. So despite assurances by sales person and special cancellation department that as a result of moving with the military, my account would be terminated - turned out to be false. This company is very shady, has displayed zero integrity. Bottom line - if you are in military considering Vivint pass.

Was told had 7-day trial. They put 6 days, now they wanna lock me in 5 yrs. Their sales rep told 7 days, put 6 days on paper.

I only wish I would have read the reviews before I signed up with Vivint. The system malfunctioned over and over. The thermostat control with no presets, would change periodically. We would come home and the thermostat would be changed to 80 degrees or above in the winter or be freezing temps in the summer. Many of the windows were never set up with security, even on the first floor. They actually told me that people don't break in from the front of the house!

I had my vivint security system installed two years ago and it is still not working. The first install, over half the system malfunctioned routinely. One of the sensors would routinely pop off the doors, the other sensors would not reach the panel that was only 125 feet away (about half the advertised range). I could rarely arm the system and if armed, it would false alarm. After many hours navigating their customer service, they sent out a new tech. He confirmed that most of the system would not work due to the range issue and pulled out most of the sensors. We also discovered I was being over-billed for a much larger system.

I have been a very satisfied customer for many years. If the alarm gets tripped they are calling. If we have a problem, they are quick to make things right. It all started with an excellent rep sent to talk to us via a referral. No plans to leave.

I had been offered three incentives to sign with Vivint: 1) First month free, 2) No installation fee, 3) Three month grace period, where if I decided to cancel I would not be charged. This did not reflect on my bill, as well as the product is not functioning. I called to have this looked into and the customer loyalty representative told me that "Vivint is not responsible for what the sale staff say" therefore they would not be honoring anything originally promised. They are going to charge me over $3,500 to cancel out of this, although I have only been with them two months. I can not say this enough, DO NOT PROCEED WITH VIVINT.

I am writing on behalf of my elderly father. The alarm system was beeping continuously. After looking at the system we discover the battery is low. We call customer service explain our problem and was told they could not help us because we did not have the right password. My mother passed away a month prior and was the only one that knew the password. They offered to send the password out to us within 48 hours but would not send anyone out to service the equipment or tell us where we could purchase a battery. We did not receive it for 7 days.

I had recently bought a house and had signed up with Monitronics because that was what the previous owner had used ($55.00 per month). A few months later a sales rep from Vivint named Preston came to our house and told us about the free things that Vivint (cameras, glass break, smoke dent, etc) offered and how we would be able to get out of the contract because we had only been in the contract a few months. He also told us that we should wait four days to cancel our current coverage to ensure that the system they had installed was fully operational. Little did we know that after signing with Vivint you only have four days to cancel your coverage before you are stuck in the contract.

The account was suppose to be transfer to the people who bought our home - it was never done. We never received a bill at old address or new address. Spoke to customer service. They said it was sent to the old address and it was not. Every time I call in, they transfer me to a different department. If I were you I would not sign anything with the people you try to cancel. They try to bill you for the remaining contract which in my case is 1400.00 dollars. Had this service 10yr and they cannot transfer or send me a bill and then tell me it was sent to collection and talk to them and they have no idea who we are as they're saying is on TV. If you don't use them you're dumb, if you do use them you're dumb. And is it really right to say people are dumb?

Not pleased with security and do not want to be stuck paying for this security that alarms every morning @ 5am.... Reported this and sent a certified letter and was sent more bills thereafter..... Called and was told the contract cannot be broke.... Only after 2 weeks of having this... How do you break this contract without destroying your credit??? Help Plz.

Had home security system installed on 7-8-14 that was suppose to be free. Was told I could cancel if not happy. My dog set off the sound sensor the first time I set the alarm on Friday night so I called to cancel but was told I could not because I didn't follow their cancellation policy. Let me explain, I had called the representative that knocked on my door and left a message to call me. He called back about an hour later but a had fallen asleep (about 9:15 pm Friday night ). When I woke up at 6:00 am I texted him my intentions to cancel. Asked me if I called office. No other texts. That was Saturday morning. Called that main office Monday morning and was basically to too bad you signed a contract now you're stuck for 5 YEARS at $70.00 dollars a month. I don't want the system so I removed the system myself. Called them a week later to take back their equipment and was told that I own it now and they would not pick it up. I feel like I was lied to and cheated.

To start, I am a fireman in my community with 40 years of service. We had a fire at our home last year. Mulch in our garden adjacent to our home caught fire. It extended to the siding on the outside of our house. Our AC unit intake was located in the same area. When the AC came on, it drew the smoke and vinyl smell into the house. This woke me at 2:00 am. Not one smoke detector in the home alerted us to the fire. We have 3 detectors, basement 1st flr. and 2nd flr.. As I ran through house to find what was burning, I discovered heavy smoke in the basement (with a detector in the middle of it). I ran outside, saw the side of the house on fire. I extinguished it. Called 911. Had fire co. there.

Although the system was installed for free, the thermostat stopped working on the 4th of July holiday weekend - within one/nth of install. Their customer service center located in Utah said that they could not help me because they don't work on holidays. Luckily, the guy who originally installed everything left me his card, so I called him, and he came and replaced the thermostat so the AC would work.

We were sold a Vivint System, which we did not like. I called Vivint a week later and spoke to a gentleman that told me it would be to his advantage to let us cancel our account than try and keep someone who was unhappy with it. A week later I called back to get a confirmation since I had the equipment removed. They then told me I was going to be paying them for five years even though I am not using their equipment or service. I was lied to by a Vivint Representative.

We have 2 Vivint security systems and we have had them about 2 years - 1 for office, 1 for home. They work well and we love the app so we can set it when we forget.

My name is Lori **, I live in Kilgore, Texas. I am a real person and I do not work in the Alarm industry. Your security system is one of the most important things you spend money on. You count on the reputation of the company and the sales person's representation of the service to let you know how safe you will be. Yes, we have had many experiences that you all have had, but here are a few points I haven't seen discussed: WHY (if security is so important)...

I transferred my system into new home from previous home. After having the system for several months, I kept receiving a radio communication failure. I called and did some troubleshooting over the phone with a tech and only made the communication failure happen more often. I scheduled an appointment to correct the issue. The tech did not arrive until after the time frame that was scheduled. I had to leave to pick up children from school, so I called to ask if the customer service knew when the tech would arrive. They left me on hold for a long while, and ended up putting me into a time crunch to go get my kids. I ended up hanging up and trying to leave.

Many things were promised and there was such a whirlwind in the sales process that I was promised things and it was not delivered. Many things like discounted installation were promised. I was also told to give them the routing number and account number so that they may automatic debit the monthly service fees. I called in 3 times confirming this and the person in the service department confirmed my account and debit date. After that he said I didn't owe anything for May. It is now June and I apparently owe $337.00. This is $167.01 more than I expected to be charged. I originally thought that $169.99 was going to be deducted within the week of install, after the salesman told me this would happen, and that I wouldn't owe again until the next month.

Vivint is working on making things right. Our a/c is up and running. they paid to replace the thermostat. We are waiting on reimbursement for having to stay in a hotel while the a/c was out. The sales rep was very apologetic.

We signed up for Vivint and have used them for 3 years now. They sneaked around after our first move and put us up on a new contract without telling us. Now we either pay 1200 or cannot leave Vivint. Thieves, cheaters, I'm surprised that they can get away with this.

It seems that Vivint and I concluded that it would be best that I do business elsewhere, to all potential consumers. I hope that you don't use this review to base service with Vivint. I feel that there was a miscommunication issue that caused this concern to be esculated.

My mother, who is 87 years old, signed up for security services with a company called APX alarm. She had this service for 2-3 years. She had a heart attack approx. Oct 2013. She tried to press the necklace she was given to get help. Her grandson, who was staying with her at the time, tried also to no avail. Finally got help by dialing 911.

I really hate this company. I was mislead and lied to from the start. They came to my door, the other day. They were very nice at first. He said my home would be a show home, and to have sign outside promoting Vivint. It would be absolutely free the first month. It sounded great. Well, I was charged right away- $261.99. I couldn't believe it. I called my rep and he said this was a horrible mistake. Five days later and still no money back yet. I am thinking of going to the media and file through the state. Please, anyone wanting to do business with them, think again. They are a horrible company and liars. And the system broke on the first night as well.

They came to our door at 7pm on a weeknight (July 9 to be exact) and offered service. We are currently with another security company and they were able to "one up" them with their products so we agreed. We had the techs start to install the products when they told us they wouldn't be able to due to the way our thermometer was set up. Since they were not offering anything more than our current company was at that point, we cancelled service. They had charged our account $168.99 immediately and assured us we would be getting a refund. We called the next day to verify that the tech had put the refund through. They assured us they did and it could take up to 7 days. No big deal.

We got the alarm system less than a month ago and it has never worked properly. We have several false alarms anywhere between midnight and 4 am because the system says the window is opened and closed when it isn't. We were told to bypass the windows and the alarm still goes off. It took a week to get a tech out and he was suppose to show up between 2-5 and didn't show up until 7:30 and we had another false alarm that same night. Their customer service is horrible. They aren't knowledgeable or compassionate. They were suppose to have another tech out today and when he didn't show I called and they said the appt was done wrong so they cancelled it. We are paying for service we aren't getting.

1st my motion detectors kept going off. I had only had this system for a few months. They were gong to charge me to come fix their equipment. Now for the stay alarm when it goes off, they do not even check on us. I finally get it off with the code but no call from Vivint!

The product is a great concept. However, once they install the product it doesn't work. I have taken numerous hours off work and in the end had to bring in an old modem to connect to their system that is slow and not real time. The product makes you want to join but when you do, will be greatly disappointed. So the price you pay for this service can be well spent on a system that you can trust. Don't buy this system. The service will disappoint you.

Vivint Alarm Security System has an iron clad contract agreement where you are not allowed to cancel services unless you pay the full amount due for a five year period. For me that is the amount of over $2700 to close out the contract. My story is that I was forced into a policy with them while living in Alaska because the previous tenant in an apartment I was renting had a security system with them. The alarm went off in October of 2013 and the previous tenant did not know their password. Vivint told me the only way they could cut off the alarm system that went off for three days was to take over the account. Grudgingly I did just to stop the noise. In June of 2014, the military who brought me to Alaska on command sponsorship returned me back to the lower 48 as my ex spouse who I came to Alaska with was being PCSed to a new duty station outside of Alaska. When I tried to cancel my policy I was told that I could not due to because I am no longer married to a service member.

I work for a local security company that has been in business since the 1920's. We have had our customers call in and tell us that Vivint has told them just about everything you could imagine regarding our company. That we have gone out of business, that our distress code is known by everyone, that we no longer monitor our alarms, etc. All of this is not true by any means!

So I just wanted everyone to know that Vivint is a fake company, as reading these comments you already know this or have experienced this. I was living in a nice little apartment complex when Vivint decided to RUN THEIR BUSINESS out of one of the 2-bedroom apartments. They had UPS trucks (not the normal kind, big semi ups trucks). They "lived" here for about 6 months (March to September) and preyed on all of the older people in this area. They are very unprofessional and only tell you things that you want to hear. I was visiting my grandmother in Stevensville MI, when the doorbell rang. One of those orange shirt jerks was at the door. They saw me and took off immediately. What does that tell you??? I really hope this is helpful and we can all put a stop to this fraudulent company.

Hope the issue is resolved. Spoke with agent this am and hope to have service restored at new home. Refund was issued for 4 months of service not available and a no show fee was recovered. Being alone and a disabled veteran is one thing but to think you have a security company that you have trusted and enjoyed service for the past 2 years and now it began to be a problem with is never good; that's with anyone needless to say. Well, let's see how this plays out.

I learned a life lesson with Vivint; you can't get out of some contracts! I was angry when I had to pay over $1200 in October 2013 to get out of a contract with Vivint, because they refuse to have a smaller buyout. I dealt with it. On July 9th of 2014, Vivint took $107.07 out of my account ILLEGALLY. My account was supposed to be closed, but the new owner of my previous house was trying to activate the security system under my name.

A Vivint salesman came to my home and asked if he could explain their company to me. I agreed. I am in care of an 87-year-old man with Alzheimer's disease so I was interested in the help in knowing he could not leave the home while I was asleep. I myself am on disability due to psychiatric issues in which I am medicated for. At times I am not able to comprehend what is explained to me due to my disease and my medication. I am having someone fill out this report on my behalf because my nervous condition will not allow me to personally.

I sold my house almost 1 year ago and the buyer of the house transferred and has been paying for it, however, I keep getting charged. They have assured me multiple times that they would refund me (I have the calls recorded), and they don't. THEY ARE THIEVES. BEWARE. VIVINT IS A SCAM.

A male rang my doorbell around 7:15 pm Saturday night 7/19/14. He was loping through the window beside my front door. I answered. He said he worked for Vivint and described a new service he was selling. I told him I had only a little time; he went on and on and on. I agreed to the service; he kept on pushing closer and closer, well past the boundary of personal space, with a strong offensive personal odor. I became nervous because I had told him I lived alone, and the fact I agreed to the service and he kept on and on and on while getting closer and closer made me frightened and nervous. I finally said, "I've agreed to it, can we wrap this up?" By this point he had been in my front door nearly 45 minutes and would not shut up even though I had agreed to the service and reminded him I agreed to it and asked him repeatedly to wrap it up. He just kept drawing closer and this, along with the strong personal odor, made me nervous and afraid. I finally concluded the discussion and closed the door.