Vivint Reviews

BEWARE!! DO NOT DO BUSINESS WITH THIS COMPANY!! I take care of a 97 yr old man who ordered their Life Alert service 5yrs ago. It was canceled a few months later but they kept debiting his bank acct for $49.95 up until last month when I realized what they were doing. They are thieves and prey on the elderly. They need to be put out of business.

We have had Vivint for the past 2 years. Thank goodness we only have 1 more year to fulfill with the contract. Almost every time we set the alarm and go out of town the Alarm goes off. It is a total annoyance. Not to mention, the city of San Antonio charges $50 for each false alarm that they respond to. I've call Vivint customer service and they do not offer to cover the false alarm fees that we incur. For the price that I am paying every month for this high dollar monitoring service, I should never have any problems. I will not sign back up with this company. A total waste of money.

I have been with Vivint for 4 years. I have put up with the false alarms and still stayed a loyal customer. My problem is with my bill I set up to pay with automatic draft. Everything was good until last year they changed their system. Now every time I turn around there is something new with this bill. I have received overdrafts because they didn't get the money when they were scheduled to do so and they would try to double up later. Every month I find myself on the phone calling complaining about this bill. I have been told to do everything including calling to remind them to take the money out of the account. After all avenues had been tried I was recommended to receive a paper bill. Well I received my first paper bill today only to find it was almost 12 dollars more than I normally pay. If you are not with this company don't get with it. I can't wait to get out of this contract and go back to ADT.

I was in contract with ADT prior to meeting with a Vivint rep. After approaching me at my home, my initial reaction was to shut the door in this guy's face. But after realizing it was a Saturday, I was doing nothing anyways, I gave the guy five minutes. He went on to tell me about the features and functions that set them apart. Now, I don't care who you are, you simply can't be impressed by the things Vivint does. They really have some interesting stuff. I liked the idea of it all and I decided to let him inside so we could talk numbers. That same day, my system was armed and ready to go. I worked with my settings for a day or so and had my system tailored the exact way I wanted. I've only had to call in customer support for a couple different things! Besides that, switching over was an easy decision. Can't wait to see the new stuff coming out. Vivint really is a great company. Happy camper!

I am being charged monthly for a service that I am not getting. Out of 14 windows, only one is hooked up for monitoring. I have 2 exterior doors, only one is being monitored. I have tried unsuccessfully to cancel the account. I am told I cannot stop them charging my credit card. I finally filed a complaint with BBB. About 2 weeks later, they began responding. However, they could only set up an appointment 6-22 to supposedly resolve the problem. It is to their best interest to cancel the account as repeatedly requested. However, they believe they have me over a barrel, my wife and I are both 90.

I read the reviews before agreeing to the 42 month term... they were horrible. However, my experience was nothing like what I've read?! I loved the customer care I received from both the sales dude and Vivint's customer care line. My doorbell camera's audio was weird and they fixed it. I guess I could of over reacted like some but I didn't and realized sometimes ish happens, it was their communication that kept me happy though, despite the problem. Back to my first comment... I read the reviews and then put in perspective that Vivint's bad reviews in comparison to their million + customer base is remarkable. I'm sure some reviews have merit but I love the company. I think their problem is they're growing too fast! They quickly rose to 2nd largest I read and I'm sure they'll be number 1 over ADT soon. Some of these reviews are so calculated I would dare guess they're from competitors ;) anyhow #highfivevivint.

Not even a month after I've had everything installed, I am having horrible problems with my thermostat. I just had a new ac unit put in a year ago and it would get freezing in my house. Now, I can't even get my house cool. My house goes up in temp even after the ac has been running all day and night. I set the target temp at 68 and it will not go below 79. My camera's always stop giving live feed and are bit reliable. Every time I talked to a representative I have to talk to a supervisor because no one speaks English or thinks I am the dumb one. I would not recommend to anyone. The system that was supposed to make me feel safe makes me feel paranoid with the constant notifications that I've tried turning off and won't turn off.

We had our system installed last Thursday. Upon installation, it was noted that the doorbell/camera was broken. The guy installed it anyways, promising to be back the very next day or two days at the latest. My husband and I both called about 15 times the very next day to see when they were coming back to fix it or provide one that works. No call back​. Finally on Saturday we got an appointment for the following Friday at 10:00. At 11:30 this morning, the guy shows up as I am leaving. HE was late because the company sent him out without a doorbell!!! He promised someone would call me right away to get someone out to fix this problem. NO CALL back!!! We have paid for an alarm system that was installed with defective equipment and cannot get anyone back out to fix what we are paying for. DO NOT go with VIVINT!!! All the reviews were correct and we didn't listen. Shame on us. They don't even deserve 1 star.

Salesman for Vivint came knocking on my door & the first day I didn't ans. But 2nd time my husband did. He pitched a good sales story & as skeptical as we were, he brought us down to our neighbor's house. That closed the deal for us. Still being cautious, I starting looking up the "horrible reviews" and questioned my rep and installer. Who I may add are welcomed back in my home at any time. Genuinely nice people. So what if they are from Utah. I'd rather have them here than some of my neighbors!

Another long story. Three weeks ago, I had a salesman come to my door and sell me on their security system. They immediately took my money and installed the system. Day three the camera went down. In a few hours, the entire system went totally down. I call the corporate office when the camera went offline, then again when the system went down. I had to follow their instructions, and try to fix it this way. It did not work on either. So they set me up with a tech who was supposed to be here a week or so later, between 11:00-2:00. The day comes, and the guy calls me at 12:30, saying he will he here at 4:00. 5:00 comes, and I call him. He doesn't answer. So I call the corporate people again.

Please, please heed the warnings on Vivint. Vivint Inc. is an unethical company. Their salespeople are trained to be deceitful and specialize in preying on the elderly. My parents live on Maui, are in their eighties and had a perfectly good, operational burglar alarm. The clean cut, fast talking Vivint salesman seemed nice and reputable, but he turned out to be a classic scam artist.

When we purchased the security system we were pleased with the salesman and installer... However we have had it for a year and a half and need service. It is 3 weeks later and I have had two appts with them...both times they have been hung up somewhere and are not able to come... Very poor customer service when I call in for appts as well..rude and a "take it or leave it" attitude. I can't get out of the contract that will expire on Oct. 2017. I do not recommend this company. Either they are growing too fast and don't have enough employees to repair or just want the contract and money and the rest is up to customer until they can get out of the contract.

HOMEOWNERS BEWARE: NOTHING BUT TROUBLE IF YOU PUT THEIR EQUIPMENT IN YOUR HOME. NOT WORTH THE HEADACHES. I have been a customer of Vivint's for over 8 years never had a complaint until Feb of this year. We had problems with our system and after 2 months they finally upgraded us to a new panel. Boy was that a mistake. We have had more problems now than we did in our first 7 years. Then they make you wait a good month or longer to have someone come out to your house to fix it. Their motto is "We protect your home and family" - that is not true. They are all about the money. My house went unprotected for over a month. Then they want to charge you $50 for a tech to come to your house after they want you to troubleshoot it. You're not their tech why should we try to fix their equipment? Do we get paid? If I wasn't under contract with them I would be throwing their equipment curbside.

These guys who go door to door ignore the "NO SOLICITING" sign and regularly ring the doorbell to sell me on their alarm system. Try contacting the company, and they insist on getting my address for do not contact and do not understand that their door to door people should simply read the sign and respect it. No common sense, they only want to make money off people.

I am sitting here pissed and perplexed. OK, long story so have a seat. Last week, the Vivint alarm people came by and my mom told them to come by yesterday to talk to me the homeowner. Well, they showed up after 8. I was showered, in my pj's and doing homework. I let the guy in and decide to get the system for my Mom because she said she really liked some of the features and since she's home alone most of the time, it would make her feel safer. OK so I said yes, reluctantly signed the 42 month contract, paid the $198 installation, and set myself up for $69.99 a month. By the time he was done he immediately jumps into "Let's get this installed tonight." I protested and while I was trying to convince him that I had already given him over an hour of my study time that I didn't want it done tonight lets reschedule, the doorbell rings - installation guy. He stands there and convinces me that it will only be a half an hour so I give in.

I am truly disappointed with Vivint. I advocated and promoted them to so many of my friends. Long story short, DO NOT GET A CONTRACT WITH THEM. Initially had them installed at my previous location. I moved to another location, had problems installing it at the new location, made appointments for them to come out and they never did. I left it alone for months, still paying 68 dollars (my fault for not following up). However, I moved to a newer location and now they have a new policy where you must take the panel with you. I never felt under that policy even though I tried to installed prior to the new policy.

After being a customer for over 5 years, on Sunday the 24th before Memorial Day my home security fire alarm system beginning going off with an alert of a low battery. Customer support has been terrible, not helpful, unable to resolve problem and costly. This has been going on for a week. They scheduled me for a service call on July 6th. I have had to disconnect my system entirely. No security, no fire alarm and ineffective tech support. I should not have to pay for a service I am not using because of their equipment failure, but apparently that's what they expect me to do.

I experienced many of the same issues as others have written about. We initially signed up for 42 months. We were happy with things until we began to have a number of false alarms when we were out of town. We were notified by the police that they were going to start charging us for the calls and it wasn't cheap (This was roughly six months after installation)! We disconnected the system and planned on just paying out the contract. I had signed up for automatic withdrawal from my bank. I am severely handicapped and do not monitor things as I should until I received an NSF notice from my bank today. I immediately got on the phone and called Vivint. I was told that I had to put my cancellation in writing and that it had to include date, account number, and name along with a statement of why. They do not tell you this when you sign up, so I feel like I have been scammed for a lot of money.

I was slammed into this company when they purchased from ADT. They have been trouble from the onset with false promises, outright lies, scheduled service visits that NEVER occurred. They have twice ignored my requests to cease service, in spite of the fact that I have never really had an account that I agreed to with Vivint. The voice security code I had set up with ADT never worked with Vivint (they evidently changed it without my knowledge). Now, they are telling me they can do nothing but charge my credit card without the voice security code, which THEY HAVE TWICE FAILED TO SEND BY MAIL OR EMAIL although they have now promised to do so twice. I ADVISE EVERYONE TO AVOID THIS COMPANY LIKE THE PLAGUE.

Whenever there is an issue no one at the company can resolve it. No matter how small the issue is the customer service is horrible. I have 3 accounts with Vivint and each time I call they get them mixed up when it comes down to dispatch or even a phone call. I had a break in and called to advise of the situation. Each time someone was to come out they either went to a different location or called a different telephone number. My house was unprotected for a number of days with a broken door on the bottom floor of my home. If someone was to enter I would not have been able to hear them. Vivint did not express concern to try and get someone out right away. Whenever I call the company I have to ask for a supervisor and the problem still persists.

I was given a scheduled date approximately three week from my initial contact date to have updated equipment installed at my home. A reminder e-mail was sent a day prior to the installation date as a reminder. I made plans to be at home for the update, however, I was told fifteen minutes after the arrival time of the technician that he would not be able to do the installation because of a personal emergency. I was then told the install would be rescheduled approximately "Three Weeks" later. I asked why such a long delay and was told that was the earliest available date.

Vivint came to our door after buying a new house in 2012. The salesman told us that since we were military we could cancel our service if we received PCS orders. Not the case. After being on the phone with them for hours it was explained that I could only cancel if my new lease did not allow for me to have a security system. I could send them my orders and a letter from my new landlord and then my case would be reviewed. During that time frame which could take 3-4 months I would still get billed. Option B was to pay the remaining 8 months on my contract. Option C was to transfer my service. $100 transfer charge and I had to remove the control panel myself and take it with me to my new house. I would not refer VIVINT to anyone after the way they deal with military members.

Closed on home a week ago. It has a Vivint system already installed. So I looked online to check out the company. So glad I did. The number of One Star ratings. I feel your pain and empathize with each one of you who got burned. However, I live in the Great State of Arkansas. We have the most wonderful program called "Got Your Back Arkansas." It's administrated by the State Attorney General. I suggest that all you 1-Star and 2-Star victims contact your own AG's office. If enough people from enough states do so, this piece of crap company will be put out of business. Potentially, the company will be ordered to compensate the claimant victims. Thanks to those who have given us their warnings about these con artists. Good luck in your efforts.

Let me just start by saying that I have never written a review on anything before, but I decided that I wanted people to know my experience with this company. First of all, I work 12 hour night shifts and considering the use of a home security system seemed like a smart decision to me. A man came to my house and said that my home qualified for Vivint. To be respectful, I let him throw his sales pitch. Honestly, their technology is pretty amazing. They have all sorts of cool cameras and gadgets and it seemed to be more advanced than anything I had ever seen before. To be fair though, I was not given ample time to research other companies. After hours of debating, I decided I would try Vivint for myself.

Terrible internet service and terrible customer service. We live in Orem and have had Vivint Internet several months. Service has cut out for hours at least a dozen times once for a full day. Tech support people have had to come out four times to fix the "radio" on the roof. Windy weather makes the service spotty. They will not tell you this when you sign up, but one of the first questions tech support people ask is if it's been windy or stormy in your area. It usually takes 40-plus minutes to get through to tech support. Plus, my perception of speed with Vivint is that it's definitely slower than Comcast (with Comcast's latest modem). We just went back to Comcast. Whatever you do, don't sign up for Vivint Internet; their technology is not ready for real-world use.

Last week I had a young man come up to my door and gave his presentation to me about Vivint's home automation system. I thought it was a load of **, but decided to hear him out. I used to have ADT and called to compare. ADT told me they don't have all of the equipment that Vivint has AND ADT was going to charge me 500 bucks for install of TWO door locks. I jumped on this deal that Vivint has and I have absolutely loved it ever since! The doorbell cam is probably the coolest thing I have ever seen! Way better quality and service than ADT.

I've had issues with my back door alarm going off. Once 3 o'clock in the morning. Another time weeks later, I called, set up a date. The tech came out was nice but did nothing because he says he found nothing wrong. A wk and a half of that long it went off again. I called. They didn't have any tech available till the end of May. Not good customer service for a 6 yr customer. I wanted to cancel my service and it's been a roller coaster since then with promises and lies. I want to be away from this company but they are making it very difficult for me saying I still have 9 more months in the contract and two reps say the agreement is done. One puts in writing that my agreement is ended but every time I call it's a different story. Now it's 10 more months.

Salesman comes to my door while my parents are babysitting. Tells them that they are in the area replacing outdated panels. Someone will be coming by next week. Led my Dad to believe that they were from my current provider and he told him to come back. However, my Dad forgot to tell me this happened. The guy comes back and tells me the same story. He's clearly branded with Vivint but tells me that my panel is out of date and shows me a card pointing to the panel he thinks has to be mine - it isn't. And then goes on to show me a laminated picture of his "awesome" iPad like panel. He tells me that they are upgrading everyone's panel in the area and that their installer would be by next week to replace mine. I was on to his game and asked him if he was going to reimburse me to get out of my current contract while he's at it.

The sales associate was kind and knowledgeable. The products are well rated and sound amazing. My issues were the terms first 60 then 42. Then when you compare complaints about this company there seems to be pattern in the Midwest. This company is attempting to expand in areas that were hit hard by the recession. So asking for a 42 or 60 month commitment is just a poor decision even if one can afford it. If a company has a limited # customer you can expect poor service, which is reflective in the complaints. Cancelled a few hours later. Rep arrived and made another sales attempt. Not hassled too bad to cancel. Paid with Amex for another line of protection.

Can you give less than 1 star? This is the worst company I have ever dealt with. On Saturday evening, a salesman, **, came to our house and said we could be eligible to be a "model home" and receive a "free" smart home system if we qualified, allowed him to use us as a reference, not tell anyone we received it for free, answer surveys from time to time, and allow installation at any time. He outright lied, which Vivint has even admitted.

The last thing Vivint does is protect home and family. Not 1 thing I was told in 14 phones was true. Lies and more lies from this company made my blood pressure rise to where I went to hospital. I begged them to make it right by canceling my account but they are too money hungry to do the right thing.

I've had the service for less than a year and have already changed the batteries to the door panel. The remote App works on/off. This loud, obnoxious noise went off every 1-2 minutes. When I called on 5/19 the rep wanted me to troubleshoot. I tried but couldn't so the rep told me to call back when I find someone to do the work including taking wires apart. I had to leave for an appointment and was gone all day so I called back in the evening when I got home.

and money. Fourth time might cost me my life. I can't wait to call ADT.

They overcharged me on my 3rd bill for no reason. Refused to give it all back. It's been a year fighting with them as everytime I'm told something will be done but it never is. I've got a glass break still sitting on my son's dresser and equipment that has never been.

I recently upgraded my Vivint home monitoring system from a GoControl Panel to a SkyControl interface panel, after being a customer of Vivint since October 2012. The SkyControl panel locks users out of nominal functionality included with the GoControl, e.g. addition of home automation devices. When I requested to revert my system to the GoControl, Vivint denied this request after 13 days of the SkyControl upgrade. Additionally, Vivint did not disclose the full terms and agreements, which would have legally bound me to their terms, Vivint did not furnish me with any written documents that disclosed any legal bindings, and Vivint refused to revert my contract to the original terms. The contract length is five years, which would begin in month of May 2015.

I recently moved. I was told on the phone by ** that I would receive all the same services and options I had at my prior residence. When the technician arrived, I got window sensors and door sensors, but did not get the motion and glass break sensors I had at my previous residence. He did NOT install as expected. He wanted to charge me more! So I called customer service. Talking to supervisor did not help, talking to "customer loyalty" did not help.

Customers beware. Vivint has terrible service. They hit us in full force last year, they had a sales pitch that was next to none. Before we knew it we had signed up for 42 mo. It never has worked right. If you live outside of Utah your service men are at least 2 to 3 months before you can be serviced. People please beware what they have you sign.

Gentleman came to the house on the evening of May 5, 2015 at 9 p.m. selling security system for Vivint, listened to his spiel and spoke with a person out of Utah. I was assured if I took the system that no payment was due until the system was installed. To make a short story they pulled the money from my account the following day for installation and first month payment. I had not signed the contract and told the person that I was going to do some checking and that I wasn't going to have it installed. Sent in cancellation payment on May 6, 2015 and was told my money would be refunded to my account within 7 to 10 days. As of May 17, 2015 nothing has been refunded. Spoke again with another representative on May 14, 2015 and was told it would be another 7 to 10 days. Would never deal with this company or recommend them. All I am asking for is that my payment be returned to my account.

I have had Vivint service for about four months, and I am extremely disappointed. To wit: BILLING: Vivint kept charging me for a premium service I explicitly and repeatedly said that I did not want. It took four months to sort the issue out. SYSTEM: On three occasions, the Vivint system has alerted me of a break-in at my house, in the middle of the day. I've rushed home on each occasion, only to find that it's a false alarm. This happened three times (maybe even four) in the last few months. Unbelievable.

Where do I begin? I would not recommend this company to a single person. This company has been the most rude and unprofessional company I have EVER dealt with. Had problems with them on the first day. The install technician couldn't follow directions and drilled holes in doors that we did not want sensor in. He left his entire toolbox at my house and didn't come back for it for weeks.

I changed from ADT to Vivint and it was a horrible mistake. First, my free install ended up costing me over $250 because the technician couldn't get it right and I had to call a locksmith to finish the job! After the system was installed (had to call Vivint out 2 different times), nothing worked properly for long. I've gone weeks with my door locks not working at all or not working properly. And the locks literally eat up batteries. Every month I have to change them and each door takes 4 AA batteries. The camera never stays online and never works consistently. The customer service folks are always nice but if nothing ever works, what's the point? I hate this system and truly regret getting it. Now I'm stuck in a 3 year contract but I am so disappointed that I think I may just cancel anyway.... Yes, it is truly that bad!

NO NO NO big big big mistake on my part for allowing these people into my home for this low class system which I had problems since day 1. On April of 2014, I was told I had a 3 year contract. After a year I moved and wanted to cancel when they then told me I had a 5 year contract. This is my fault for not reading what I'm signing over. All the installers were very pleasant people to work with but their customer service sucks big time. I really regret going with this company, such a disappointing experience. Hope you don't make my mistake and go with known company like ADT or shield at least they have no flaws. I would never recommend vivint to anyone.

A salesman came and knocked on our door on April 29, 2013. He was nice, friendly, and was "concerned" about the "recent surge of crime in our area." After a long spiel about how much this will save us on our energy bill and how wonderful the app is, we decided on a 24 month long contract. The monthly rate was cheaper if we signed a longer agreement, but my husband and I knew we weren't going to be in that house for the next five years, so we agreed upon 2 years, at a rate of 57.99/month with a one time $99.00 installation fee with the equipment all "free" to us. We knew we would be moving at some point and asked the guy what happens if we move, he said we could terminate the contract at any time and not to worry.

A Vivint rep came into our neighborhood. A college kid working for the summer. The first time he knocked it was after 9:00 on a Saturday night. I told him it was too late, but that he could come back on a weekday, during the day. He returned on Monday and went through his spiel. I was interested and told him I'd talk with my wife, but when I checked the BBB, saw that the company had an F rating for after-sale customer service. That's a deal breaker for us. I called and told him I wasn't interested. That's when he came back to my house three times in one day, twice bothering my wife and newborn in the afternoon, and then knocked on our door for the fourth time in two days at 8:45 pm. That's two returns to our home after a firm "no" from me and my wife. It's worse than poor customer service. It's borderline harassment.

Signed up with a pushy salesman 2 years ago. Regretted it immediately!! When I moved they had a bunch of extra charges and told me they would look into it. Never got back to me. I actually forgot about it but am now going through financial hardship and they won't even consider breaking contract, they will extend contract to give you 3 month break. I asked about money owed from last year and instead of looking into it when I am on the phone they tell me "we will look into it". They kept telling me I've only been with them a year and I kept saying I moved a year ago. Brutal customer service!!!

I was laid off several days ago. I work in construction so this happens occasionally! The company goes out of business etc! I found my old brochure from the nice young rep that helped us out! His name was ** and he had set us up with a system last summer! I called him almost a year later and he was just as nice and courteous and ever! I explained the situation to him about losing my job and temporarily not being able to afford it! He three-way called with me on a direct line to VIVINT. Within two minutes ** was able to help me explain my situation to the customer service representative and we had a solution! They gave me a $50 dollar credit for the upcoming month, making my balance very small for the payment due in a few days! They also brought my monthly down to $1 dollar for the next 3 months while I get back on my feet!

I got my system installed recently and I loved my experience with it. The customer service has been amazing and knowing my house is protected is the best part. The sales rep came to my door and was very informed and was even able to get me a same day install. I had an old system before and didn't like how a burglar could cut my phone lines and disconnect my old system and it wouldn't work. With my Vivint system I don't have to worry about that! Overall a great experience and I am recommending it to my family and friends.

Vivint had sales people coming door to door in my neighborhood. I wasn't interested at first, then they try giving you the instillation for free. So I agreed. After reading over the contract and the high monthly fee compared to other alarm companies, my husband and I decided to cancel. We had a 3-day grace period to cancel before you were obligated to anything. Long story short, they cashed a check from me that they told me they wouldn't. I was told right away they would refund the money. 12 days later I still have no refund. The customer loyalty team were worthless and didn't help with a thing. The biggest surprise is that the supervisor ** couldn't even help me. So Vivint sucks and will take your money and cause you hell in the long run. Do not get service with them. Go with a well known alarm company.

SO disappointed!! I have a No Soliciting sign over my doorbell so that I can avoid door to door solicitors! A rep sent from this company deliberately ignored my sign, knocked AND rang!! Now my dog is barking incessantly and my baby is woken early from his nap. Have you ever been a parent of a sleep deprived child?? I pointed out to the rep that I have a no soliciting sign posted. He states he's not selling anything, just wanting to see how my alarm system is. First of all, teach your employees the definition of solicit! Any seeking of information is considered soliciting! Second, CALL!! Thank you Vivint. Now I have a ruined afternoon.

On March 27th, 2015 I verbally terminated service for home security with Vivint. I was told no additional charges would be withdrawn from my checking account. On 29 April, I contacted ** and **/supervisor in Provo, Utah. They both assured me that it takes 30 days to cancel service. Although service was not provided in April, I was charged. I requested and was denied a refund for April as stated by ** that it takes 30 days to terminate. If that is true, April payment should have never been taken out of my account on 29 April. More than 30 days since I requested termination. I had no service in April yet we were charged. ** said it was in the contract and no refund can be given. He assured me as the gentleman in March did, no further charges will incur.

I already had a security service that worked perfectly and I was perfectly happy with it. I was contacted by a neighbor who was a Sales Representative for this new start up security company called Vivint. He came to my front door and said they were a new security company. I told him I was happy with the security company I already had. He asked if I had a camera system. I said no! He asked if he could show me what their company had to offer. I had been thinking about a camera system but I knew this was going to be expensive, but I decided to listen to and be shown what they had to offer. I would get with this new service which was the same as my current service, 2 cameras. One to view the inside of my home and one to view the outside of my home. I would also be able arm and disarm the system from an app that would be installed on my smart phone.

We had an alarm system installed by Vivint in 2010 for a 36 month contract. My alarm system began going off continually late 2013 early 2014. I contacted Vivint regarding this and was informed my battery required replacing. A new battery was supposedly ordered and shipped to my home. After about a month of not receiving it, I called back to inquire on the status. I then found out the battery had not been ordered or shipped to my home.

A lady named ** came to our house twice now. We couldn't come to the door so she decided to stand there and try to beat the door down knocking.

This is the worse experience ever, I had signed up for the service. Was told that there was no waiting period for cancellation. When I tried to read the documents my sales rep keep folding things over so that I could not read. My husband and I thought this would be a good service to go with. After the sales rep left and we could read the fine print we decided to cancel. There is only a three day grace period, we called, cancelled, told the tech the next day it was cancelled and then the Company took the funds from my account. Now I have to wait for them to decide to give me back my money for service I decided I did not want. PAY ATTENTION TO THIS COMPANY. They will promise you things that are not true.

The Sale person from Vivint visited me three times and told me they were doing free promo for their home security system and my home had been selected to receive a free home security for displaying their sign in my yard. At the end of his presentation, I ended up signing a contract for hosting fee worth almost $900/year for 5 years. Installation was to be scheduled for another day but somehow an installer happened to be on my block and I was coerced into allowing him to complete the installation. The salesman forgot to leave the sign which he initially pitched as the promotion. In my view I was take and will promptly cancel the contract today so as to be left in a web of financial entanglement. I would rather be told from the start that I would be paying x sum for a product instead of being tricked into signing a binding contract.

A Vivint installer came to my home and parked on our brand new driveway. When he left there were several areas where his vehicle leaked oil. I immediately called and filed a complaint. To make a long story short, ** at Vivint stated they will not do anything to clean up the oil spill basically because she thinks we are lying. She and the rest of the staff I spoke with are worthless. I cannot get out of contract without paying or trying to sell my system to some poor sap. I wouldn't subject my worst enemy to these people. If anyone can help please do. I should have known to avoid these people but my wife was set on choosing them, not her fault but a lesson learned. Also if ** shows up to install your system tell him to park on the street or preferably to leave altogether.

It was Saturday when the sales guy made his pitch. He would not take no for an answer even after I told him I needed until Monday to think about it and make a decision. It was as if his installer was on standby call because as soon as he called him, he was already at our door in no time. The sales guy's demeanor changed when I told him I changed my mind against it. His eyes turned mean and told me I could cancel it after 5 days anyway if I don't like it so what's the fuzz! So since I was home by myself with these 2 guys that I thought would snap at me if I didn't agree, out of fear I agreed.

I received a phone call from a sales representative of Vivint on April 30-15. We scheduled an installation for May 1-15 between 5-8 pm. After charging my credit card $99, they never showed up, and kept passing me on to the next person. I just told them to give me my money back, and I'm done. After three days of excuses, never got the system.

We had Vivint for years and were very happy. Then we upgraded to their Z10 equipment with Vivint App remote access (Door locks, lights, thermostats, camera). I bought two more thermostats and an extra door lock for $337.00. Disaster ever since. Worked. Didn't work. Locks quit but Thermostats worked. Now thermostats have failed again too. Cannot access with the remote app. The technician who was fantastic came 3 times but it continues to fail. Now I have them returning again to remove and credit the purchased pieces of equipment (door lock, thermostats) which they agreed to do. The Vivint technology is not good. Maybe Wink or ADT is better.

I entered into a contract agreement with Vivint home security system in Feb of 2014 in Prince George British Columbia. The service was ok but not great. After over a year, I started having problems with the keyless entry and it seemed to be eating through the batteries like crazy and I was going through 4-8 AA batteries a month. So I contacted Vivint in February of 2015 and asked them to send a technician out to look at the keyless entry and fix the problem. I was told that they couldn't schedule a tech but that they would put me thru to customer loyalty department and they would help. I was transferred, told my story again and was told that they would get back to me in a few days with a scheduled time for a tech to come out and fix my keyless entry. That never happened.

I have never written a review on anything before in my life but felt I needed to because if there had been more reviews on Vivint before I became a customer of theirs, I am certain I would have hunted for another company. We had Vivint installed approximately 1.5 years ago, seemed like a good system all around from the description, product and the installers/salesmen were all great. However once the system was in place, we encountered nothing but problems from top to bottom of this company.

Vivint has contacted me to resolve the issue. They were very helpful and the customer service lady was great. I hope this type of service can continue going forward. I am pleased with the outcome.

I signed an agreement for 42 months. However, I never used it, my cameras and motion detectors were always off. I tried canceling my agreement for these reasons, and they would not cancel under any circumstance. However, I sold my house and explained to the company that the property I was moving to offers alarm system, it is included in our association fees. Because I only had 8 months left to go they were able to waive any fee and canceled right away. I was very happy I did not hurt my credit, and that I did not have to keep paying for a service I was not going to use. Would I recommend them? Probably not, it is a bit pricey, I was paying $65 monthly, and the 42 months contract sucks.

I am writing on behalf of my mother-in-law. She was victim of a door to door salesman from Vivint. He talked her in to a lengthy security system monitoring contract that will likely outlive her. She no longer lives in the home where the system was installed (now monitored by reputable company chosen by the new owner) but apparently is still required to pay the monthly monitoring fee. I have tried repeatedly to reason with Vivint. Vivint wants her to provide medial records in order to even consider canceling her contract. I explained "There is nothing "wrong" with Mom, she is simply old and we are no longer comfortable with her living alone so she has moved in with her son". I also told them I was not comfortable sharing medical information or medical documents with an alarm company. I feel this is elderly abuse.

Vivint has been wonderful for me and my family. I have had peace of mind knowing that I can check on my child when he's sleeping from my smartphone or iPad. I had a great experience with the technician who installed our Vivint system, and have had some pleasant experiences speaking with their customer support and sales representatives.

My husband and I moved to another state and I called to cancel our service with 8 months left on our contract. I asked how to cancel our service and was told by customer service that we had met our financial obligation and would not have to pay out our remaining contract but would need to write a letter cancelling our service, which I did. When the next monthly charge came out of our bank account, I called and was told by another customer service person that it would be cancelled but it would take a month to discontinue service and we were in a grace period which we were responsible to pay. Neither customer service person actually wrote in their notes the true information given out, plus Vivint refused to honor what I was told.

We had Vivint for a few years, it didn't work for about a year. A service tech came out **, I believe his name. It took over a year for them to fix our problem. We're still paying for service, but had no service, and because of this, he promised we would never have to pay a service fee if they had to come out for the rest of our contract. Well, I had to call them out again and no one is owning up to their promise. People be aware Vivint is the biggest SCAM ARTIST I've ever come in contact with. Then they tell me it's $1,484.67 to get from under their contact, and basically told me I could try and scam someone else I know into buying my contract out. ** told me this one. FYI...BE AWARE. I WOULD NEVER RECOMMEND VIVINT TO ANYONE, THEY ARE ABOUT SCAMMING PEOPLE.

I was called about extending my contract. I said yes because they offered to bring out 2 additional cameras for my home and a door lock. I agreed and after 4 appointments I still have no cameras. The extension was put in before Vivint held up their part of the bargain. I am being held to that extension and to this day I have no cameras. I agreed to an extension because they said that they would add those items. How could the extension be in place and they haven't held up their part of the bargain?

Vivint has several competitors that are priced more fairly. Do your research. Yes it is a cool system with lots of handy features. They lied to me about the length of my contract. I was 6 months longer than what the rep told me. I should have read the contract more carefully. On top of that, it was 42 months! They want to wrap you up in a long term agreement before you realize that you can get the same for less. There were many times that my alarm went off (fake alarm, thank goodness) that Vivint never called. The only time they are easy to get in touch with is if you want to start new service or you owe them money.

One of my sensors broke and sent a new one, which I did not know how to install. I spoke with a female last July(ish). She walked me through putting a bunch of codes in to disable the alarm and turn service off because it was broken. It is now April and they are still taking money out of my bank. I've tried to get them to stop to no avail. Don't ever give them your cc or bank info, or you will be VERY sorry.

Terrible service, I am active duty military and received orders to move to a new location. I attempted numerous times to cancel the account, I emailed them the information they asked for. I even paid for the entire contract of 3 years. They never cancelled my account and charged me for the time I did not even live at that old residence. After numerous times and emails, they sent my account into collection. I recommend you use another company.

Got a trouble signal from five devices (low battery). Called Vivint and was first told that it would be June before they could come out. It is now April. When I complained they said they could come out in three weeks to repair the system. I told them to disconnect the system. If they can't repair it in a timely fashion, I will get another alarm company. They told me that even if they disconnect the system, I have 21 months left on my contract and they would turn it over to collections. What a poor excuse for a service company. Also in the process I found that they reused some equipment that was already in the house and gave it to me as NEW. Tried to look up the president of Vivint but he is well hidden as is the corporate officers. I can't believe they have been in business as long as they have with their service and attitude.

I had salespeople come to my door yesterday and they installed their system and took out my old security system by cutting the wires. I needed to upgrade but I should have called my old company because at least I knew them and what I was actually getting and expecting. Well after being at my house until 1:30 am uninstalling my old equipment and installing their equipment, I started to do some calculating and realizing that I wasn't getting anything free but paying over the contracted months which is not was I was told.

Do not make any sense to be on a call over 60 min. To be told you can’t get service!!! I have had an alarm system since house was built...this was a terrible experience.

I returned home after an extended absence to find that I had NO security. Customer assistance could NOT tell me how long I have been without security!! Furthermore, customer assistance was somewhat rude and he sounded like I woke him up!! Additionally further contact with them, I was extremely upset that the quickest I could get service to my home was at LEAST 2 weeks away! Unprotected premises that I paid for is not ACCEPTABLE!! I attempted cancellation of my account and was told the only way they could cancel was over my signature. I'M GONE!! To a reliable ADT!!

I was never satisfied with my system five years ago. So I cancelled contract. Now, at least once a month I get these con artist salesmen trying to get me to switch back to Vivint. I have tried to ignore, they call, I tell them not to call and not to come to my house. They continue! What's with these high pressure tactics and trickery! I have a "No Soliciting" sign on front door. They ignore! They say they just want to upgrade equipment, then proceed to tell me I need to sign contract! Oh no I didn't! I told them I wasn't signing anything!!! They left!!! They do this every few weeks, new trick every time!!! Don't let Vivint in you door!!!

Search for other options. The features Vivint offers are very enticing but the company falls short on equipment quality and service provided. Our control panel had to be exchanged three times (so far) and being on our fourth panel it's still not where it should be. To enter access codes the panel has a touch pad instead of buttons but the touch sensors are often out of sync and need to be recalibrated... to explain when pressing a number the screen doesn't recognize your finger or senses you're pressing another number. Three mistakes (easy to do) will sound the alarm and cause the authorities to show which in the end will frustrate you and cost you for the false alarms. Vivint really doesn't have a solution and will even tell you it's a problem and suggests to use a stylus pen or poker when keying in access codes. They really don't mind the fees you have incurred for the false alarms either.

I want to commend Vivint for their service. In comparison with friends, I find that I have a very efficient and cost effective service. Vivint has been there to alert for security, fire alarm, and monoxide alarm. I am notified of any failure with the system. Vivint makes no assumptions; when the smoke alarm goes off, even though it is disarmed, they call, and I discovered that if the phone is not answered, they call the fire department. Fire and carbon monoxide are the most important reasons why I have Vivint, and I have been assured that this system is working well. It is one of the most valuable premiums I pay. I have had several occasions to talk to Vivint representatives. I have always been treated with the greatest of courtesy. If ever asked about a security system, I say that one cannot do better than Vivint.

Contacted Vivint for faulty door sensor. Informed that there would be a $49 dollar service fee and that soonest available date a repairman could come to assess system would be over a month and a half. REALLY?!?! It is ludicrous that you can get the system installed in less than a week but repairs are not made in a timely manner.

For the record, this is the first time in my life I have written a review. Vivint has the poorest customer service of any company I have dealt with! I first had my alarm installed in September of last year. At the time, I knew that I would be moving soon, as I was showing the home I currently occupied. Vivint assured me there would be no issue to transfer services and equipment, free of charge!

The sales call was a cold call, June 2014. I ended up signing a contract for service. The system has never worked properly. I have had issues with the main panel, door lock, thermostat, mobile app (which is a huge main selling point for their system) and internet access to the account. I've contacted them many times as the equipment and service get worse over time. Right now the mobile app won't connect and the panel will not register - I don't even know if it is working. I can't access my account online either. I just spent an hour talking to 2 different techs and they cannot help me access my account.

My hat is off to vivint. You have lied to me 3 times now. Usually after the first time with me you are done... I was to be charged 30.00 a month and the bank statements show I was charged 44.95. This is why I wanted something in writing... I guess this is my fault for trusting your word again.

The salesman who came into my home told me many times it was a 2 year contract. I wasn't going to be living there more than 2 years and the only thing I cared about was a 2 year contract. Not two years? Not interested. He said I was signing a two year contract and that I had 30 days to look it over and cancel without penalty if I wasn't satisfied. Now that I moved away, like I'd always planned, and I no longer own the house, they say I'm stuck in a 5 year contract! They mailed it to me and it actually says I only had 3 days, not thirty, to review it and cancel penalty free.

I had Vivint Alarm installed on a Friday night, it was after 8 pm and the installation was not completed, so I asked them to return on Saturday. I was told they would have to undo the work already done if I did not Pay so I paid and they returned on Saturday. I was out but my daughter was home and it was completed; however I had trouble from the time I returned home and opened up my Garage Door, the ALARM would go off before I could get into the door. I made several calls and got FRUSTRATED and asked that they REMOVE the SYSTEM, it does not chime when my grand kids open the door and I need this.

I should have cancelled in the beginning, but when the salesman came to my door And said that we have been pick to be a model home for the thermostat, door locks, sensors on the doors, motion detectors, fire and heat alarms, and video cameras for 73.00, I decide to go with them, but when the installers came, they couldn't install the thermostat, the wireless cameras didn't work with my router. They wanted me to purchase another router which I declined, so I said to take the thermostat off my bill, and they told me it would lower my bill to 59.00.

On July 20, 2013, Vivint salesperson ** came to my door to sell a home security system. He said he was trying to sell a certain number of systems and had colleagues waiting to install a system and that if I signed a two-year contract that day, the system would be installed at a discounted rate and the installation charge would be waived. I said that I wasn't interested since I would likely be moving before the end of the year. ** said that wouldn't be a problem, I would only have to commit to the service for a few months and if I moved in December I could cancel at that time. The installers did a rushed, amateurish job, drilling holes in walls and doorways without asking where they could place their equipment and plugging the system into an outlet required for other household appliances. (They placed the transformer in the garage, which would not seem to be the safest place.)

I had this system for less than a year and I had multiple false notifications. It takes weeks before a service tech can come out. After working all week it’s good to take the family on an outing, but the false notifications creates an uneasy feeling. Most of our adventures have been cut short and for no reason. I currently have a false notification for damaged or ajar motion detector. It sits high on the wall at the ceiling in my bedroom. Nothing is wrong with it. This was a bad decision to get this service. I'm a US ARMY veteran with severe PTSD and this system has agitated it more than anything. I can take all meds the VA will give me, but that’s a safety issue for me.

Unlike most service providers these days, Vivint does not have a reasonable termination clause, requiring full payment of the contract in the event of moving. Completely unreasonable, demonstrating that they solely exist to suck money out of your wallet. When you cease to use their services, your bill will be the same, demonstrating that the value of their service is ZERO. All other providers of services that I have needed to change because of relocation have reasonable termination clauses that reflect the value of the services provided that you will not receive. Before signing up with Vivint, know these facts. They have vile contracts. I am writing this post-settlement of the contract "debt".

I requested the cancellation for the installation of an alarm system because the contract term of 60 months was too long. The sales rep gave me the run-around for an entire week for a refund of $33 (partial activation fee). It's only when I told him today that I will dispute the charge with my credit card company that he finally told me to call a 877 number, which I did and was told I will get my refund. So all is good even though it took me a long time to come to that point.

Lying salesman, and a system that hasn't worked properly since day one, over a year ago. My cameras never works and still don't. Called customer service several times spending hours and hours on the phone. Then they wanted to charge me to have a tech come out. When the tech finally came out, they blamed my WiFi provider. They do not have the staff to support their area and they don't care about their customers one bit after the contract is signed.

I had a system installed on 3/28. That was almost three weeks ago. It never worked properly from the start. I put in multiple requests for service. They stated the first available was in December. My last call was elevated to a manager. I did get the service appointment moved up to June 6th. Wow, that's much better. I only have to wait two months to get a service appointment for my system that is supposed to be providing security for the life and safety of my family. I do not recommend this company to anyone. In fact I recommend you run from it.

Had paid my bills for the 36 month contract. Now they are saying that I have to pay months after I cancelled and will keep adding up even though I cancelled. They are a bunch of crooks and tried to steal my money. I hope you don't decide to get it. Customer service sucks.

TERRIBLE customer Service! Must not have a Customer Relationship Management System (CRM) with historical information. No one claimed to "know" ANY of our history or account information during two failed install attempts. MUCH MORE!!

Holy **! This must be the place where all of the morons come to complain about things that are their own fault. Are you kidding me? None of you people has ever entered into a service contract before? I've been with Vivint Solar AND Vivint Home Security for over two years now and I have NEVER interacted with a nicer, more professional and efficient company, EVER. Their installers are efficient and clean. Their customer service is world-class. They installed our system in a couple of hours and works flawlessly. Our solar panels from them save us about $1000.00 a year on our power bill, and I didn't pay a dime for the install. I'm a real customer, not a shill. These complaints all read like they were written by Elmer Fudd. Vivint is a great company to do business with. Just read what you are signing first. You know, use a little common sense.

I was happy with their service and equipment in my previous home. So when I moved in December to a new home I wanted to utilize their newest components and system. I bought over $1k worth of new system, but it took almost two day to go through red tape to get the accounts right. Here we are four months later and come to find out, I get a bill for $153.85 that's past due. I look in my bank account to find I have been paying the $74 that my present account was suppose to be. When I get them on the phone they are telling me that this is for my old account. I stated that was canceled in Dec when I started this new address account. The asshat ** I was talking to states that I never canceled the old account. Funny I spent two days working through that back in Dec, and now VIVINT has been double billing me for four months.

I had to call customer care 6 times to get a certificate of installation form. The reps were very rude and low-class! It's one big company full of ** ! Totally unprofessional, that's the best way to describe Vivint's business ethics. VIVINT IS NO GOOD! A bunch of stupid-ass undesirables in one building, trying to upset my day and my home security. DON'T DO IT!! DON'T DO IT!! VIVINT IS NO GOOD.

I don't recommend vivint to anyone anymore. They will not work with you. I am a customer now and have been for 5 years. I am done with vivint as soon as our new contract is up. That's all.

I have never in my life dealt with people who have no clue what they are doing. I have had no alarm system in my building since 2011, and we have been charge out of our account since 2011-2014 $70 per mo. We called in 2011 to cancel and they said that was fine. Now almost $3000 later they will not give us our money back because we called instead of writing a letter. (What???) These people are thieves and need to be shut down, and they sent me a copy of my contract that was only signed for 39 mo that would be 2009-2011. Wow what idiots!!!!!

do anything the system does not respond. If the tech has to come out you are being charged to correct whatever is wrong with the system. It makes no sense for a monthly fee and on top pay for service to their equipment. The company does not provide regular maintenance of service the equipment at all. I am so done with this bogus company. They are money hungry. Please run if you are approached by salesmen.

Vivint never gives customers or the employees’ updates on anything. The company is constantly updating their systems and everything else but no one seems to have a clue as to what's going on. The support departments in the business have about as much of an idea as to what's going on as the customers do. The customers never receive any kind of update about what's new on the systems. It's just expected of them to figure it out. The same thing seems to be happening with the "support" departments. If you ever have to call in, if there is a new piece of equipment, you will spend hours on the phone and get nowhere. This company needs to get it together and figure out how to spread the word. I for one don't feel like it's difficult to simply send out an update to customers or properly train the employees on troubleshooting equipment. Absolute worst company I have ever interacted with.

A Vivint "Customer Service" rep disabled one of my sensors and is unable to bring it back up because their own employee didn't follow correct procedure and write down the serial number. Not only did she disable it, she removed it from the system. The soonest service technician appointment is 6 days away and I am out of town so my home stands unprotected. For "my convenience" and "understanding my frustration" they will take $20 off of my next months payment but state they have NO ACCOUNTABILITY if my house is accessed and anything is stolen. At a bill of $70 per month on a 42 month contract, I believe they could do much better! A waste of time and money!!!

I purchased my system on a Sunday, and by Wednesday still never heard from anyone from the company to schedule an appointment for installation. And when I called, no one would help me. I was told to call back and I had to speak with sells representative ** that sold me the product in order for me to schedule the appointment. The next day I had to get the manager on the phone, I was told someone would call and no one did. Than after days of calling a representative named ** got on the phone and finally set my appointment up for the next day. Not only did I take half a day of work for this appointment, but they never showed up. The absolute worse customer service, you are waiting for long periods of time on the phone just to reach someone. My experience was the worse, I would never recommend this company to anyone.

The issue was resolved through the Better Bureau and no further action is required.

I have been with Vivint for 3 yrs. My system hasn't worked for over a year. I called to downgrade and get rid of my camera but they wanted to charge me 100 dollars to downgrade. After arguing for 2 months that none of the crap works, they finally waived the 100 dollar fee and downgraded my system. I now pay 64 instead of 74. Well that lasted 1 month. They charged me the 74 again. When I called to tell them I want to cancel my service, I found out my contract had been extended to 2018. Insane. They said when I agreed to the" VP" package which meant I would never be charged tech fees when they came out; they failed to mention it extended the contract. Well, I can't cancel my services unless the tech comes out and determines the equipment can't be fixed.

2015-March: The company Vivint (a sales manager ** and approx. 5 sales trainees) were canvassing our Tampa, FL neighborhood this past week. Their goal being to sell wireless home security systems, by admittedly and openly stealing customers from ADT. They specifically stated that they approach homes with visible ADT signage on the lawn such as I display.

Called today after 4 months of service to ask what I needed to pay to cancel this service ($70 a month for home monitoring!!!!????? What was I thinking agreeing to such an outrageous rate???!!!!). I was informed that the only way out of this contract is to pay the remaining 35 months!!!!! That's right!!! There is no cancellation whatsoever! I can't believe there's no canceling or buy out! Who can commit to such a ridiculous contract? UNBELIEVABLE! This place is just a Class Action Lawsuit waiting to happen! I can't wait to see these crooks crumble! Run away from this place!

My 81 year old blind and disabled mother was sold a security system by vivint. High tech and my mom does not even have a cellphone. She ask if she could cancel and the lying sales guy said yes and misrepresented the whole thing. She could never use it and she was constantly bothered by its going off and waking her up. She had a heart condition and was on nitro pills. We called and none of that mattered to Vivint - not even the dishonest sales rep. They have her bank account number and they would not let go of it. My mom only lasted another year and they extract every dime they could from her. Finally they stopped after I kept calling them to cancel. Don't talk to these people unless you know what you are getting into.

First off I wasn't a customer.. I was an employee. After I got accepted to the job I had to drive an hour each day FOR A WEEK for training that I never gotten paid for. They make you leech on to those around you for a sale. Even if its your own parents living with you! They forced me to pick up the phone to call my mom in hopes that she would buy; and after three days of just calling and calling people who didn't want to buy this stuff - they fired me. Or at least dropped all contact cause I never heard from them again. They are parasites who would go to the ends of the earth to get sale, even if it means being hated for the rest of your life. But the only contradiction to how they sell is the actual product. It is pretty cool stuff, but I don't think they have the idea on how to sell...

After VIVINT tricked my wife into agreeing to extend our contract over the phone (she had no idea that she was locking in a 42 month agreement), I was upset and switched companies. Prior to doing so, I wanted to test the system. I had a contractor from Lowe's installing windows. I asked him to shatter all the windows in my house, with the system armed. Not one sensor went off. I pulled the panel from the wall and cut the power wire. A month later, I called Vivint and asked if I showed any alarms present and they confirmed that they did not. I informed them that my alarm panel was ripped from the wall a month prior and no one had contacted me. All I got was an apology. Aside from the door and motion sensors, the rest of the equipment installed did not work.

I had a system installed by Vivint. We had continuous problems with our front door lock going out, but was still under warranty. The last time they replaced it, my wife got a call asking if she would like to continue services based on the last contract. When she said yes, SHE HAD NO IDEA SHE JUST LOCKED US INTO AN ADDITIONAL 42 MONTH CONTRACT!!!! They know that was not her intention, and even said they are sorry... but refuse to let us out of the contract renewal. I switched to Vision (Monitronics), just because what Vivint did to me. Now I am having even more problems with them. : (

I've been trying to get cameras fixed/repaired and it's been 3 months and still have to wait another month to make it happen. So totally frustrated with the whole situation... they really put customer service on the back burner.

This company is a very awful company. I do not recommend this company to anyone. They make you sign something that's like a receipt and later you find out it's a fraud contract for 20 years and when you want to cancel, they send you to credit collection. No one should be with this company, they are out of their mind and I am one of the customers that is highly angry and do not want to know nothing about this company.

Kid comes to my door. Told me he was a law student at BYU in Provo. That he was working part time for Vivint and that due to high crime rates in my neighborhood, they were targeting my neighborhood. All lies, no doubt. I told him I was moving in 2 years, he said no problem. That if I moved, they would let me out of contract or move services to new home. I live in an apartment where it is not allowed. They called me every other day for 3 months re: full payment (over $800) to cancel. Sent to collections. Now I have to get a lawyer.

Do not go with this company. Their equipment sucks and does not work. I called to cancel within a 30 day time period and was told that I only had 3 days to cancel. Nothing I have from them ever works. From the sensors to the cameras, to the door locks. It all looks pretty in the package, but who cares when you are trying to protect your home and the product does not work. Today I had a technician out and he messed up my cameras. The worst customer service I have experienced. I only wished I would have stayed with ADT. At least their system worked.

This company takes advantage of elderly people. Making them sign a 3 year contract and a monthly payment of $49.99. She's on a fixed income. There's nothing special about this system, and my sister doesn't know how to set and cancel an alarm, she had to call the police. I called Vivint to discuss it with them, and was told she would need to sign up for another year in order for them to lower her payment to $34.99. The service she has with this company can be purchase with other company for as low and $15.99 - $29.99. Please be aware this company is a rip-off.

Contacted Vivint installer three days after installation informing him cameras quit working, he informed me that they work best when system armed, not so. Then he told me to contact customer service, which I did. Was informed they would send tech 3-10 (8 days later) between 2 and 5 PM. Received three emails notifying me the tech would be there (each time) at an earlier time first on the 9th 1-4 PM, second one on the 9th 10 AM - 1 PM then a third (after waiting all day) stating there would be a tech coming to "upgrading your panel on Saturday the 28th of March with an arrival window of 8-11 am" which has nothing to do with "getting a technician out to replace your camera and troubleshoot that other camera" so I said that was OK (thought there was some upgrade on the 'sky panel').

I seldom feel the urge to use social media as my last resort to solve customer experience issues with a service provider like Vivint in this case. We recently moved and scheduled a move with Vivint - uninstall and reinstall appointments were made. These were over 3 weeks apart and not possible to be coordinated leaving us with 3 weeks of involuntary break-in exposure. The uninstall was scheduled the last day before closing and nobody showed up. When I called the moves department was closed and customer service instructed to leave the equipment in the old house assuring that we would get a new equipment install at the new address with the reinstallation department.

I purchased a system from a door to door salesman (illegal in our neighborhood). Initial install went smooth even when to my surprise it was done by high school age kids on summer break. However they were unable to install my remote thermostat and smoke detector because of technical issues and lack of a Texas fire protection installer license. I subsequently requested service to complete the install 4 more times 3 of the times no one showed up nor called to inform my they were not going to make the appointment or to reschedule the appointment. And when the technician did show up he was unable to do the work either. Then when I called to move the system no one showed to move the system.

The sales agent told me I would be able to cancel my account at any time; however, when I called to do just that today, I was told that I had to pay over $2K to get out of my contract. I wouldn't recommend this overpriced, dishonest company to anyone.

Originally sales representative was very pushy in trying to sell us the product and services. I agreed to the contract and terms intending to keep the services assuming this was a very good product. Equipment was installed in very poor quality where there was a hole in the wall where the heating/cooling panel was installed. Services started and, about a month with our equipment/system, our problems began. We started to have issues with the carbon monoxide detector and smoke detector. It would go off and started beeping. The control panel announce that it was being tampered with when indeed nothing was even touched. Figured that it was the battery and spoke with vivint who advised to replace the battery. Battery was replaced on both and exactly a month later same thing would occur. These batteries were not that cheap at about 10-15 dollars each.

11 months and equipment still not working. I have had my equipment for 11 months and I have had several technicians out looking at my equipment. They have given me every excuse under the sun and now don't even return my calls. I would put them in the same group as Comcast.

Have tried on several occasions to get them out to fix the alarm, always they reschedule when it is not convenient with my household. Had the system for 2 years and can't wait until the contract is up so I can get away from them.

Upon calling to have my alarm system repaired. They could not repair for 11 days and no compensation for the delay was offered. They claim they are the company that keeps your home and family safe. They only keep your home and family safe when it is convenient for them to do it. Once they have you in a contract they do not care about your service. When I called to inquire about the length of my contract the lady was rude and very short. She would not answer my questions and although they have failed to keep my home and family safe, I cannot get out of my contract. I would not recommend Vivint to anybody who would ask and I would tell everyone to stay away.

I signed an alarm contract for a clubhouse that was owned by a startup HOA. The salesman told me it would just take a couple forms to transfer the contract to the HOA when the HOA was up and running. When it was time to transfer the contract, they told me I had to be financially responsible even though we all knew that the intended purpose was for the HOA. I was totally tricked into assuming responsibility.

Contractual agreements that expire on legal documents are renewed from somewhere in Utah, Nevada and/or Las Vegas. The question is, when you have to be a registered employee in SC to conduct business in SC, how can these contractual agreements be renewed from another state that doesn't have a call center in SC? Does this become an Utah agreement from there or should they be required to conduct business from a call center in SC to renew an agreement that was conducted in SC.

In June 2013 a salesman came to my neighbor's home and asked if they knew anyone who wanted a Vivint Security System. They knew I did not and told him. He left, but at dusk appeared at my door. He spoke about crime in the neighborhood. I am eighty-plus years old, he led me to believe he knew something I didn't. Shame on me for believing him because the system was completely installed that same night. If only I had read some of the reviews.

We had Vivint and we're making a move from Wyoming to Nevada. I called to cancel, they told me they would put out our service on hold until we got there and settled (4 months). The house we thought we had, the sellers backed out of last minute. We had to live in a rental until we could find a house to buy. So things were tough, by the time we go into the new place and things settled down we found out they were charging us again. So they had taken out about 350 dollars from us for no service. When I called in January to complain, they told me there was nothing they could do. So again I tried to cancel and was told, I could not do it over the phone. I had to email a request to cancel and it could take up to 30 days to process.

I was told when they installed my system that it was for 3 yrs and that if I moved that the contract would be canceled. I have had the service for 3 years now and I am moving 250 mile to a different town. The house that I am purchasing already had a security system ADT. Which I am not going to hook up due to financial reasons. Vivint now says my contract was for 3 1/2 years and I had to continue to pay for the next 8 months! At $75.00 a month. They need to teach their salespeople, who by the way are very high pressured sales, to not lie to people to get the sale! They misrepresented the contact saying if I moved that would void the contract. They did say I could do a buyout which came to the same amount that I would pay for the next 8 months. They also said the buyers of my house could take over, but they don't want to.

I got Vivint because it came highly recommend from a few people after home was broken into. They came and installed the system right away which was great. Since the install my opinion has gone downhill. First I was never explain that the monthly bill will come out of your account automatically which I'm not okay with. After changing it to receive a paper bill, which was a complete hassle in itself, I still have yet to receive my bill. I have spoke to 3 people in the last month and each person has told me a different billing cycle or due date! I'm beyond frustrated with the people in customer service. I'm not happy with them at all.

Absolute terrible customer service. Pushy and manipulative sales reps. It took 5 months just to get the correct keypad installed. Missed scheduled appointments and showed up when they were told no one would be home. Many false alarms. I have spoken with many other neighbors in my area who feel the same way.

Got locked into a contract for 3 1/2 years, and when problems with the security system occurred, they took 1-3 months to fix the problem and then did poor work, replaced the front door lock after complaining for 3 months, push button lock that could not be controlled over the internet, and did not give us a key to the lock if batteries run down. The sensors failed in the front & back door, they never sent an agent to install them. They sent the replacements but we do not know how to install them.

They promised to give us the security system but they failed. Collected money for many months and they want to pay extra money for terminating contract...but they never completed the service they promised. They lied, cheated and bullied us. They missed three bedrooms during initial installation. Took months to get somebody to fix it (they were collecting money all the time)...connected but...after he left it was malfunctioning. Windows up and down without touching them.

3/6/2015 Vivint internet and phone line was installed into our home on a 30 trial. We were told not to cancel our existing wireless company until we chose to go with them. Then to find their hub was to far away and would not work. Their customer service sucked. Waiting time over 15 minutes to talk to someone. We reconnected to our existing provider to find out only after less than a week Vivint already canceled our provider on their own and now we have to pay a 50 dollar reconnecting fee and the inconvenience of no phone for a week. They would not refund that money. So much for a free trial. I would not recommend them to anyone. I think their people need to get on the same page when giving info.

The main motivator for contracting with Vivint was their hype about their cell phone app that will allow one to monitor your home/business while away. This has never worked for me and I was told by one of their "level 3 technicians" that the problem was with my Iphone, that Apple just doesn't have it together with regards to Apps. I've since been told that it was my "outdated panel", but that they don't that panel anymore and if they updated it, my second bedroom panel would no longer be functional. That was their only solution, to install a new, upgraded, panel and lose the function of my second panel. There have been two Techs to the house, supposedly to replace the older version panel, only to not have one available. The last visit, today, was when I was told that the original panel was no longer available and the rest of the verbiage above.

The salespeople for Vivint are really nice and friendly but don't be fooled. You only have 3 days to back out of your contract before you're stuck. When we signed up we asked what happens if you need to cancel. We were told that it's not a problem and we would just have to pay an early termination fee. Unfortunately we didn't ask what the fee was. We had to sell our house a year after signing up and couldn't use the system in the new place, so after several calls we were able to get a straight answer. We were told we would have to pay almost $4000 to cancel. Their "early termination fee" is paying off the remainder of your contract. So our best option was to lower our plan to the lowest service they have.

CONTACT Vivint about system not always working right with phone (to lock or unlock). They try it from their office and it did not respond to them. He told me I would need a service call book for March 4 (a month later). Had to take a day off form work to be home in the am so they could come (8 to 12). No show. Phone them and was told they book it for the afternoon, but after reviewing the notes they say that it was supposed to be in the morning. Rebook April 16 supposed to be in the morning. Ask for an email to confirm this but was told that they can't. Over the years that I been with Vivint you would think they would want to service you better. I WILL NOT USE THEM AFTER MY CONTRACT IS UP. AS FAR AS I AM CONCERNED THEY ARE SCAM ARTISTS. SIGN YOU UP AND GOOD BYE IF YOU SERVICE.

My contract was up, I wanted to cancel. I emailed my request as requested. Received a bill 3 months later. Emailed and mailed my request again. Still getting bills and non stop threatening collection phone calls.

May 2014. Vivint sales rep came to my door. I purchased an alarm system. Vivint promised me a G.P.S. medic alert bracelet and a wireless phone system that would be available in about a month. 6 weeks passed. No bracelet and no wireless phone system. Called Vivint and was informed that didn't even offer a G.P.S. medic alert system or a wireless phone system. Salesman out and out lied to me. Notified Vivint that I was removing the system and that I would not pay them another dime because of their deceptive sales practices. They would not let me out of the contract. The issue is now in the hands of the Pennsylvania Attorney General's office. STAY AWAY FROM THIS COMPANY!!!

I don't even know were to start so here we go. I moved recently and was told I had six months to call them when I get a house. I thought awesome but 4 months later I got a bill for 199 and some change. I thought this must be a mistake, I'll call and figure it out. So I called them and got shuffled around to numerous people over a hour long finally to be told I have to pay the money and I have 41 months on my contract. Also that I should of read the contract before signing it and that it would have to be paid in full to cancel services. I could not believe it.

Received a call on 2/19 to renew my account for 42 months for the same low price of $39.99. After renewing the contract, I reviewed my finances since I just retired last month and found that I have more expenses than money each month. I called and asked to cancel the account and was told that I could not cancel, I had to buy out the contract or have family or friend take over the contract. Neither option is workable. I was told that if I did not pay each month, I would be sent to collection. My only option would be to contact a lawyer and go bankrupt, listing Vinvint as one of my debts. I believe that the company is a total ripoff. I've never used their services since I have live-in security. Home security is a luxury that I can no longer afford and this company is taking advantage of a verbal agreement that is not even a week old.

Military member about to PCS (move) to Oklahoma and while trying to get my 10 month remaining contract cancelled, the CS rep literally laughed twice and said "It's $650 dollars to cancel, I would just keep paying." I have called 3 times now and have been told 3 different things. Originally, I was told to email my PCS orders to them and they would cancel it. After 6 days of waiting for a response after emailing what they requested, I call and find out I need to get a letter from a landlord or submit an address in the state I'm moving to. Nobody mentioned that the first time and I don't know where I'm moving to in late May, today! I have dealt with a lot of companies for deployments, etc. and I have never had a problem with any company...until Vivint. I would NEVER recommend Vivint to anybody looking for a home security system.

I had service for 5 years. I was informed I had to cancel in writing at least 3 months in advance. I gave 5 months. When they kept billing me I called. They said I had to call!!!! It took 3 months to get my money back after I threatened to sue. Well after 5 years you own the equipment. It's amazing my windows or doors no longer work. Which they said they would. What a scam!!! Don't buy from them you will get ripped off!!

Someone came to my door and said that they had an upgrade for my security system which was ADT at the time. They never said they were a different company than ADT while showing me the new system. He did not wear a name tag or any identification that he was from Vivint. He then called someone else to exchange the system. I felt bamboozled and very mad. I never knew it was different until I had to sign another contract. I felt like this was really sneaky and they were going up and down my street. Thank God they did not leave a sign because I would have taken it down. I am paying out my contract then canceling the service. I have also told everyone I know to beware of dealing with Vivint.

I had Vivint Alarm service for almost 6 months. Upon relocating, I called the company to transfer my service. I waited 4+ months for them to schedule my transfer. After calling them on numerous occasion and getting no help, I went with another alarm provider. I am still in dispute with company regarding contract. They continue to draft my account monthly for time they didn't provide service.

Said I could cancel at anytime because they came to me, lied. If you read this do not buy if them. It's all B S. They just want free money from you. No service, just keep paying us. Most equipment quit working after 6 months. You can buy all of the same ** from lowes for 800.00 hundred dollars and save yourself the ** that you get from all companies like them!!!

My husband and I purchased an alarm system from Vivint via a salesman by the name of Justin **. Shortly after making our purchase, we decided to put our house on the market. I immediately contacted them to cancel our service and I was told that I could do an early termination package and pay them $1,749.65, or I could try and get the person who was purchasing my home to buy out my contract.

My elderly mother was signed up for a sophisticated Vivint security system well beyond her technological abilities and when it malfunctioned for her they failed to provide her with adequate customer support and tech help. She has had a stroke and her memory issues create problems remembering things like passcodes when systems malfunction. She had a thermostat go out during cold weather, it was out for for almost two weeks before one of Vivint's technicians could manage to get to it. She had false alarms resulting in police visits, she had annoying beeps from the units in her home she could not turn off. Because of her memory issues she typically encountered issues dealing with the company.

In Jan. we were offered the free installation for the equipment. We decided after two days, we really didn't want the service nor could we afford it. My husband emailed the cancellation form into Vivint, as they requested the next day. Then in Feb. they still withdrew the money from our account, causing our account to be overdrawn from other bills we had to pay. They said they were sorry, and would credit our account. However they didn't credit my checking account or refund the money. They said it'll take 3-5 business days, so we wait, now it's 7-10 business days for the refund. This company has major communication problems and are lacking in customer service skills. I do not recommend this company.

I signed up for Vivint Services in April 2014 when a door to door saleswoman stopped by my house. I only have the services for a week before the camera start malfunctioning. I called and a tech was sent out and he said the camera was fixed, but the next day the camera was not working. I called several times complaining about the camera service and asked for them to credit me back for services that are not being provided. We have been going back and forth via phone calls since then about billing until I just stopped paying the bill, because I refused to pay for something that does not work.

I am very unhappy with the way I was treated by the customer care. I was told by their salesman I would be used as a demo system and would not have to pay. Five months later they sent a bill for $300. My wife panicked and made the payment from the checking account and told them to cancel. They took money out for another five months which confused my wife. She involved me since they said it was in my name and they told me the account was set up fraudulently and they would cancel it immediately but would have to wait until we got our secret code.

We were advised that the company would send a medical pendant that would work outside the home (anywhere) after we were in the contract for ten days. After numerous calls, additional stall tactics & months later, we learned that they do not have such an item and are still in the development process of it. Will not let us out of the five year contract.

Misrepresented by not making length of contract clear. Many false alarms and tech dept either does not respond or puts us off. Want out of contract and of course it has every minute item itemized. We should have recorded the reps initial sales pitch. Thermostat never worked with our heating cooling unit. Tech support no help. In fact there is never been one problem that tech support could offer a resolution. I have read over a 1000 Complaints about this company in many states. Company taken to court in several states. A reputation for the notoriety of deceit in misrepresentation.

One afternoon I got a call from my mother... she had a salesperson from a security company who was offering her a great deal and if we both got systems the deal would be better. I had been thinking about a security system, so I let the salesperson come over. Several hours later we both had new security systems that included door alarms, fire/smoke detectors, and remote temperature control for me and a personal alarm for her. We were told our home insurance cost would be reduced enough to cover most of the additional cost to our budgets.

We had great service and were happy with the company. When we moved we planned to take the service with us. Service guy came out (after no showing our first appointment) two moths after we requested for the new install. He informed us because of our new rural location and lack of access to cancel internet, we would be unable to have the video monitoring system (which is why we have the system). Bummer but oh well, we just won't have the security system right? Wrong. Vivint refuses to break contract when they already have by being unable to provide our services. They honestly expect us to pay for SEVERAL years for a product THEY are unable to deliver. They won't even allow us to pay an early termination fee. Extremely disappointed, these guys are crooks.

12/31/14 Service was down. Called and couldn't connect to radio service. Was told that it would be 1/28 before someone could come to look at it. When they finally did come, they had no panel to replace mine with. Then they would have to locate one and come back no earlier than 2/14. Did not seem that they really cared about my service. Have been treated bad since I started dealing with customer service. Overtime I call in I get a different answer and a different option... Never ending problems. I would never refer anyone to Vivint. All this time they are still drafting my payment each month. Now they tell me that I can only get one month of that back. I don't see how they keep in business.

We haven't had to use the security features so I can't speak to that end of the business. But, I can talk about their customer service. The shortest wait time (no matter what time of day) is 20 minutes and in most cases more! Once they finally come on the line it seems like the only thing they care about is that you know that they are recording the conversation. I just want to know about my bill! Why record that??? It's so annoying. Once you get through all those hoops, you've almost always reached the wrong department. Then they transfer you where you either have to wait another 20 minutes to talk with someone, or they "accidentally" hang up on you. The very second our contract is up, I'm switching to a company that actually has a customer service department.

Had the service for a year and had to move. All of the sudden I cannot get the Moves and Take overs department to stay on the phone. I am still getting system notifications from a house I no longer live in!!! I have been hung up on twice and had emails ignored. Also, via chat, they killed the session before I could say I would call again (session ended immediately after I sent -- You: "OK...Looks like I get to be hung up on again. No there is nothing else.") Seriously thinking of closing my account that they are taking money from. Looks like I will be trying to call again tomorrow.

In September of 2014, I requested to cancel my service with Vivint due to the amount I was paying and the lack of customer service with the equipment not working properly. I was advised my service wasn't up for three months and to call back in January of 2015. I called back again in Jan and was advised I needed to give a 30 day notice to cancel and the cancel request must be done in writing. I was also advised once I did request the cancellation in writing to allow a few business days for processing and call back again for to verify the service was cancelled. I did call back once I observed the company and taken another payment from me in Jan after I had cancelled. I was advised I would be refunded to the amount of the payment and advised my account was cancelled.

Breach: Vivint is not providing the services (camera, remote thermostat) as contractually agreed. I.e., services not rendered that they are contractually obligated to provide. We have made Vivint aware that the system is not operating properly and they fail to remedy it. For example, the contract term length is for control of thermostat and camera and that these services is not working yet we are still billed for the services. Vivint is aware these services are not being provided. We have contacted Vivint numerous times about their product malfunctioning. At first when we were told we would have to pay to have a service tech come take a look at the issue. When we threatened to cancel they sent the tech out for no charge.

Vivint installed surveillance cameras in a retail store I owned. One camera out of the 4 did not work in the beginning, slick salesman after a month gone! I closed the store 2 years ago. They will not let me out of the contract. Paying for no services every month. Called several times, their attitude too bad you signed up for it!!! Do not use this company. The service is horrid, the help is rude.

Back in December after doing some shopping with my wife and 7 yr old daughter, we came home to find that the automatic door lock would not unlock. We had the service for about 6 months and had the lock changed 3 different times, as well as the main pad in the house because of different issues. I tried unlocking from the keypad as well as phone app with no luck. When I called customer service/tech support they tried to unlock and could not do it either. I then told them to send a tech because we were locked out of our house in the middle of the winter in 10 degree weather, and they had the audacity to tell me they couldn't send anyone until the next day! Unbelievable! I told him I had a child with me and his response for me to call a locksmith!

I spontaneously signed up for Home Security when an agent knocked on my door. They installed the system that evening. I signed a 3 year contract. 1 year into the contract I was transferred and had to move to another province. The new home owners did not want to take over my contract. I called Vivint and they told me I had to pay out the contract. So I paid out $60/ month for 2 years of a service I did not use. When that was complete I called before payment was coming out to tell them that I would like to cancel.

When VIVINT Home Security salesperson came to my door he offered me an alarm system with cameras, computer and web access to monitor my home and told me if I had any issues they'd be corrected at any time. So I asked what if it doesn't work. He stated, "Oh it'll work. But if it doesn't, call this number and we'll terminate contract. We want to give you excellent service and we want you satisfied." I took the number and while he talked and walked through my home explaining what would change and questioning where I'd put the cameras. I called the number. I repeated to the guy what he said. The guy on Vivint Customer Service line said, "He's right. We deliver!" I hung up chuckled. Then discussed my current security system and he explained the switchover would be seamlessly easy and quick. I agreed. I was so impressed. I called 4 neighbors. Within the week or so 3 of them sign up too - trusting my word.

Everything is great with Vivint. I don’t have any problem with my service.

Until a phone call from me, Vivint had not, nor was going to inform me that my alarm panel I have is no longer good for use with a cell phone. My option was to have them provide me a current panel that would work with my cell phone, at no charge. Perfect, I thought. Service tech did not show on day scheduled. No phone call explaining why. Next call was a message to inform me of another apt. Not to my convenience. I have had enough. I called to end contract with only eight months left, and not to bill me for services not provide. They would not do that. The only two options were to get a new panel or continue my payments for eight months with no service provided. I'm being robbed by Vivint Alarm Co. I just want out of my contract, And to pay them any more money!

As first time home owners of babies, I feel as if I got scammed.They said it was a free system. Suuure, at first it was. Monthly payments are ridiculous, and all over the place, they're not just one-set payment. Also, to cancel (even after being a loyal customer for 2 years), not missing a single payment, they want almost a grand. Ridiculous. Might as well keep It and pay ridiculous amounts of money monthly because we can't afford to disconnect it now. They made us feel stuck and with no options, it sucks. Definitely don't recommend. Wish I would have shopped around more because other, ACTUAL CANADIAN COMPANIES are cheaper! :(

I wanted safety and a friend, who was the manager told me about Vivint. I got the house alarm and so far, so good. I can't really put the monthly payment, but it is what it is. It's been a really good experience and I like the company.

We had one break-in a couple of years ago, and a neighbor across the street had one so we decided to purchase a home alarm service from Vivint when they came to our door. The sales representative explained everything and was good. So was the person that installed the unit. I’m very satisfied with the service and everything has been great.

My wife and I were very excited about getting an alarm system as our garage had previously been broken into. So on the day of the installation my wife and I both took time off from work so we could be present when the installation was to take place. 20 mins before the installer was supposed to show up he called and cancelled the installation because he was sick. This would be understandable but not 20 mins before the install was to happen. This cost my wife and me both a day of work plus we had to take an additional day off for the next time the install was to happen. So we called vivint and complained that they should have give us proper notice of the cancellation so that we did not have to miss work.

Vivint keeps me updated on a lot of things such as additional equipment. I purchased the home security and camera and they already called and wanted me to upgrade for free. That would, of course, extend my contract, and I didn't want to do it at that time. But they do that and it's kinda cool. I had a burglary and they responded real well. The only problem I had, and I found out if I called them, they're more alert to someone entering without calling me first, and then the law enforcement.

My alarm kept beeping. After checking the panel I received a message that it could not communicate with the main source. I called Vivint. They wanted a password. They said the one I had was no good. I answered all of their security questions correctly. They still would not help me. They said they did not have an email address and that they would send me the password by US mail. The original sales document contains my email address, but they failed to enter it into their system. A supervisor was no help -- just gave me a party line about a password. I am 74 years old and alone in a big house in a suburban area where anything could happen. All they want is money -- not to assist their consumers. My lawyer is going to cancel this crummy service!!!!!

A Vivint sales representative came by the neighborhood two years ago and he was very convincing, but I shouldn't have made a big decision right away. I had a service before and we had a break-in where they took the truck from outside, so we wanted to upgrade to the full alarm service. I would not recommend them. I think it’s very expensive, and I’m not really happy nor satisfied with the service. I can’t wait for my contract to run out.

Avoid this company and their deceptive sales tactics! A door to door sales rep approached my elderly parents after seeing the ADT Security sign in their front yard. The Vivint salesman told them that ADT was going away and that they were there to upgrade the system. This was a flat out lie! ADT is not going away, they lied to get their foot in the door and sell an overpriced useless system. When asked about the existing contract with ADT, they said they would pay off the rest of the contract. Again they lied! The contract with ADT was less than $30 per month and Vivint charged $70 per month! Even after contacting the company (Loyalty Department) they would not honor their word. They apologized for the employee but because we said we were going to cancel with them they would not pay off the ADT contract they canceled. We were told that we only had three days to cancel and it had now been five days.

I purchased the alarm system from Vivint as it was something I'd like to have for my house and for the security of my family and they came when I was looking for a security system. I'm satisfied with the service and it’s been a great experience having them, helping save my family.

Vivint called to renew my contract to a 4 year commitment and enticed me with technological upgrades including video monitoring and phone automated thermostats. This was all FREE! I later discovered a $1200 charge on my credit card, which I have spent 3 months and countless hours working with them to get credited back. They admit the billing mistake but have failed to provide the credit. Keep in mind this charge was put on my acct in November over the holidays. I had to pay out of pocket my balance or risk incurring interest rates of 20%. I have been a loyal customer for 4 years and even refer business to them but I no longer can in good conscience.

My contract with an alarm system had expired for a few months and I was looking for another one when the sales rep from Vivint came knocking at my door. Normally when people come knocking at my door, I don’t like that but he was really good. I was convinced so I purchased the alarm system. I’m extremely happy with their service. The installation team have been wonderful. I’ve had trouble and they’ve all been really good. They've gone beyond my expectations.

We get vivint in our Texas home last summer. The equipment was always giving us fits saying it wasn't connected. The camera was always messing up. I called a few times to have it fixed each time it took forever to get all the bugs worked out. About three months ago I got tired of fighting it so I let it be. Then unexpectedly my husbands work transferred us to another area.

Vivint took over the alarm company that I had a long time ago. Customer service for the most part is pretty good. Everybody there is great!

Vivint sounded interesting when a gentleman came knocking on my door, a couple of summers ago and told me about all the stuff that they had. I was already at the end of my contract with the previous company so I said, "Hey, let's do it." The salesman was nice and likable, the kind of salesman that I didn't mind speaking to. There are some salespeople who are annoying and after a couple of minutes, you just want to throw them out your house. No, he was not. He was a good salesman and sold me a good product. The technicians who installed my system were very, very, very good and explained everything they were doing. They showed me how to operate the equipment, what to do and told me if I had any questions, just call them and they'll come back and talk to me again. As a matter of fact, I did, and they came back -- we went over the whole thing again. Everything is good and the service has been excellent.

Vivint is working satisfactorily but it's rather expensive. I also wish that my neck gadget that I wear all the time in my own home had GPS with it, but it doesn't. But I go along with it all right. I feel secure here at home. And I feel that with that necklace, if I fell, I would have some help. I am getting what I paid for, but I pay a lot for what I get.

Purchased Vivint's home alarm service, and it's a very good system. I also had very good customer service from everybody. The technicians installed the system quickly.

I've been a Vivint subscriber for 8 years and have had 3 different systems. Over the years I have had multiple false alarms but with Vivint's fast response I've been able to confirm the false alarm and cancel dispatch from authorities. The 24 hour call center has been able to help me through any bugs that have showed up with the system right over the phone. The newest automation features make the system so practical that everyone should have one, I would recommend to anyone.

Our experience with Vivint has been excellent. We had some false alarms and various issues and they've been extremely reactive on everything. They were very helpful and it couldn't be better. I've had three other alarm services in the past and they're far superior to any we've had.

They always answer my questions and are quick. One time when I had a problem with the system, they came out right away. It's very good.

I've always had a good experience with Vivint. I have the window glass protection thing from them. Their installation team is actually very nice and pleasant. They knew what they were talking about. Great customer service. I actually have an appointment with them on February 7 to upgrade my system. So far, Vivint's service is always excellent so I have no complaints. I even got my sister to sign up with them.

We were having issues with our lamp plug in pod on several occasions. We complained. They sent out a new pod plug in. It did the same thing. So we called again. This time they set up an appt day and time to send a tech guy out to check it out and replace the merchandise. It was set for Wed Jan 28th between 4-8. His name was Deandre. He called at 230pm on Wed. Left a message to see if he could come early bc he was done with his list of customers and we were his last one on his list. My husband tried calling him back to let him know he can't leave work early but would get home at 5-515 no later...

Today, I went into my bank account that I use for additional services that I use in my home to find an overdraft charge. This has happened before where Vivint displays the incorrect billing. I called customer service and spoke to Tammy (she seemed to be indifferent to my inquiry) who explained that the billing displayed does not always include additional taxes and surcharges based on your location. That makes no sense to me! Some months show the same amount and yet this one for January showed a lower amount. Now I know not to trust the paperless billing system with Vivint. Go with my gut feeling and put additional funds there in case of a Vivint billing system hiccup... Gee Whiz!

I've had a pretty good experience so far. I would recommend Vivint. The service is pretty good. However I think the price is a little high. I'm paying 74 something a month. Originally, when I got it, it was new and all, but everybody is coming out with the same stuff, same service and they're less. They're making the price a little bit competitive.

My house was broken into on Saturday, January 24th, 2015. We were called and informed of the current situation at our home. I called in and set up an appointment so that my alarm system could be checked and inspected. I was informed that Wednesday, January 28th between 4pm-8pm was the earliest time that they could get a technician to come out. I stated that I worked and could not be at home until after 5pm. I was told that the technician wouldn't be able to make it until closer to 8pm. I then stated that I would like to have it noted to my account that I would like to have warning sticker as well as the inspection so that I could have notification on the back of my house that an alarm was present. I then stated that I would like to have the technician call me so that I could be closer to home because I wanted to make sure that another day wouldn't pass without having our home protected.

I'd been looking into it for a while when some guy selling Vivint went to my house. Installation was fast, and it's been great.

Basically pressured into a 4 1/2 yr contract and the most expensive top of the line system. After 2 years ran into financial issues when our daughter was born a preemie at 27 weeks with hydrocephalus and an issue with her heart that is cause for medication daily. She has at the very least 8 appointments a month between neurologists, cardiologists, and physical therapists and not to mention a shunt with two brain surgeries in 2 years.

They were great. They did a great job and took care of everything that I've got. They took a few weeks but we've got them straightened out. Everything's fine.

I already had service but I was looking for a better price, so I purchased the home security from Vivint. The security service so far has been excellent. The sales representatives and technicians that installed the system from Vivint were very professional, timely, thorough and friendly. I would recommend them.

Bad - I had a relatively good experience with Vivint for 21 months with 21 months remaining on my contract. We just sold that house and have moved to a condominium building that does not allow for the installation of alarm systems. Vivint is not going to let us out of the contract in this situation and wants us to pay the full amount.

I had a couple sensors that went bad, so I contacted customer support. New parts were sent but I was unable to properly configure them. When I contacted customer support they offered a technician at $50.00 an hour to repair the sensor. I told them that was extreme, considering companies are contacting me to install the new system for free. I even inquired about Vivint upgrading my system. After a month I contacted Vivint to suspend my account into the sensor was repaired, which never happened.

We got the alarm service from Vivint because their contract was better than the others and a better deal. The sales rep and installers were excellent and we've been very satisfied with the alarm service. It has been a good experience.

I have been a Vivint customer for over 2 yrs. I have 3 addresses that I protected by this company. The service of the equipment has been fine. My troubles started about last August. My CPA was receiving the bills which was 3 bills, one for each account. Payment would be sent and it would be applied to whichever account they felt to credit it to. So over time it would make my bills on 3 different accounts all have different balances and putting some in the delinquent statues. After hours on the phone with the billing and loyalties department, I was put in touch with a supervisor or so I was told. The supervisor was advised I wanted to cancel my services.

The Vivint system was already partially here, a low-grade requirement in guides so we got it and upgraded from there to install. All is well. It works fine and they respond right away. We have no problems at all and are very satisfied with the service and the equipment.

First of all, we moved in Sept. of 2014 and were not able to get a tech out to transfer service until Jan. 2015. Unacceptable. Meanwhile, we are expected to pay a monthly service on a service that we are not receiving, because that is what our contract says. Forget their part of the contract where they're supposed to monitor my home with all the things listed that I am paying for. Secondly, the tech clearly is lacking training. It took 6 hours to complete a job that was quoted to take 1-2 hours, max. I shouldn't say "complete" because the job was far from complete. The tech cut our AT&T cable and internet line, didn't reset our alarm password, and didn't have the materials to complete the job. I call to report my dissatisfaction and I am told "unfortunately we do not have an open appointment for five weeks because we are short staffed"...Why is that my problem?

This is the best and easiest alarm system out there with an excellent price. My only wish is that they would do an annual follow-up home visit to provide new window decals, yard sign, training on system changes, etc. Very aggressive sale techniques but lacking on follow-up visits.