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Aptive Environmental Reviews

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About Aptive Environmental

Aptive Environmental provides year-round treatment of common household pests like ants, cockroaches, aphids, mosquitoes, slugs and spiders. It offers customizable contracts depending on the type of pests being treated and how often services are needed. The company is based in Provo, Utah, and currently serves customers in 29 states.

Pros
  • Year-round pest control services
  • Free re-treatments whenever needed
  • Comprehensive service that addresses multiple types of pests
Cons
  • Contract required
  • No free inspections
  • Fee for canceling
  • Doesn’t treat bed bugs or termites

Aptive Environmental Reviews

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    Page 2 Reviews 10 - 40
    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Jan. 14, 2026

    Aptive comes once a month and they send me snapshots of the work that they've done. They schedule the service and I get an initial email about it. The technician also calls me up and says that they're on their way. If I'm home, they'll knock on the door and ask me if I have any areas of concern. I have occasional problems still with gnats in the summertime. But other than that, I haven't had any problems. They offered to come into the house if I had any specific needs in the house but I just needed service for outside maintenance. The occasional cricket gets in, but that's about it. Also, we used to have the million leggers bugs but I haven't had any of that lately. If friends and family are having problems, I would tell them that Aptive would be good for them to go see.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for sharing your wonderfully detailed review of our services at Aptive Environmental. We're thrilled to hear that you appreciate our proactive communication efforts and transparency with service snapshots. It’s fantastic to learn that our technicians are consistently providing reliable service and are ready to address concerns whenever necessary.

    We’re delighted that our approach has contributed to maintaining a pest-free environment around your home, and that it's been an overall positive experience for you. If there ever arises any issue or if you have further suggestions on how we can continue enhancing your experience, please feel free to get in touch. Your satisfaction is our priority, and we aim to deliver reliable and effective pest control solutions throughout your service tenure.

    Verified purchase
    TechPricePunctuality & SpeedStaff

    Reviewed Dec. 24, 2025

    Normally, I get a notification from Aptive when they’re coming, and then I adjust it to my schedule. I sent them a message of the things I wanted them to do, and they completed them all. They were very timely and their quality of service is consistent. I also like the products that they are using because they are safe for dogs. The pest activity is very much under control. While it feels like it’s expensive, I believe it’s worth it.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for sharing your gratifying experience with Aptive Environmental. We're delighted to hear how much you appreciate the safety of our products, especially around your beloved pets. It's wonderful to know our straightforward scheduling, reliable notifications, and the professionalism of our trained technicians cater to your needs—maintaining a pest-controlled environment without interruptions. Your feedback on executing your specific instructions meticulously during servicing emphasizes the effort our team dedicates to maintaining high standards of care. While acknowledging the relative cost, we're pleased you've found it worthwhile for the considerably reduced pest activity on your property. We greatly appreciate your detailed feedback and are committed to continuing to deliver trusted and safe solutions for your home. Thank you for choosing Aptive Environmental!

    Verified purchase
    PriceRefunds & PayoutsStaffBilling

    Reviewed Dec. 24, 2025

    Aptive Environmental was here a week ago. They did the treatment at the house, and everything went fine. My concern was mainly ants getting into the house, and I wanted to eliminate any possibility of that. So they went around and did whatever they felt they needed to do. Their technician, I'd say, at least 85%-90% were very good and very knowledgeable.

    I seem to have lesser problems than I had before I used them. The only issue I had was being billed for a free treatment. And by the time Aptive noticed it, it already gone through the billing cycle. But they reimbursed me the money they charged me within a couple of days.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for sharing your positive experience with Aptive Environmental. We're pleased to hear that, overall, you are satisfied with how our services have reduced pest issues, particularly ants, in your home. We apologize for the billing error you experienced, but it’s reassuring to know that the issue was resolved promptly with a refund.

    It's great to hear that our technicians have impressed you with their knowledge and been effective in addressing and preventing pest concerns as soon as they arise. Thank you for your feedback.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 19, 2025

    The technician is super nice and friendly, very professional, explains what he's there for. He asks if there's any problem areas, and I tell him it's usually the driveway. He goes, "I'll take care of that. But it is ants season so I'm gonna go ahead and spray for that as well." So he did that and let me know he was done and left. It was great. I haven't seen any ants, or any kind of bugs.

    I have no problems with scheduling. I had to reschedule because I was out of town, but it was easy. I love that I get an email saying the date they're coming out and I get a text message saying, "I'll be there in 15 or 20 minutes." And they let you know when they leave so I think that's pretty good too.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for sharing your fantastic experience with Aptive! We're delighted to hear that our technician not only provided excellent service, but also went above and beyond by addressing all your concerns and seasonal issues, such as spraying for ants. It's wonderful to know that you found our scheduling process effortless and appreciated the timely notifications we provide. Your satisfaction in our thorough service and clear communication reaffirms our commitment to maintaining pest-free environments for our customers. We’re thrilled that you’re pleased with the results and excited to continue meeting your needs. Should you have any further requests or need additional assistance, feel free to reach out. Thank you for choosing Aptive and for the shining recommendation!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 19, 2025

    The technician was very informative and helpful. I have a lot of ants in my house, and he gave me good tips and extra ways of taking care of them without using too much chemicals because I have toddlers. They sprayed around the outside of the perimeter of the house. The pest situation has gotten a lot better. Scheduling appointments is very easy, and the customer service is really good.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for sharing your positive experience with Aptive Environmental! We are delighted to hear that scheduling appointments was easy and that our services have significantly reduced pest activity around your home. It's wonderful to know that our technician provided informative and useful tips that fit your concern for using minimal chemicals around toddlers. We aim to deliver top-notch service along with friendly and helpful customer care. Should you have any further questions or need additional assistance, please do not hesitate to reach out. We look forward to continuing to help keep your environment safe and pest-free. Thank you for choosing Aptive!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 19, 2025

    I have always been very pleased with Aptive. They did my house a week ago and they did a good job. I haven’t seen any bugs. Their representatives come out automatically every month on the schedule that we set up at the beginning. I have no complaints about that. They’re always polite and communicative. They let me know what they’ve done. They always take pictures.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for sharing your experience with us! We're delighted to hear that our team at Aptive has consistently provided you with excellent service by being polite, communicative, and efficient, and ensuring the convenience of a scheduled visit each month. It's fantastic that you've seen no pest activity since we've started working with you. Your satisfaction and confidence in our efforts truly inspire us. If there’s anything more we can do to enhance your experience, please don’t hesitate to let us know. We look forward to continuing to provide you with the high level of service you deserve.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 19, 2025

    We have always been satisfied with Aptive. Their technician recently came and did a good job. He was also quite polite. Scheduling always goes smooth and easy.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you so much for your kind words and positive review of Aptive Environmental's services! We are delighted to hear about your wonderful experience with both our technicians and the scheduling process. It's great to know that the politeness and professionalism of our technician made a difference, and that you have experienced a positive change in your home environment. Your recommendation means a lot to us, and we’re thrilled to have earned your satisfaction. Should you need any further assistance or have more feedback to provide, feel free to reach out. We look forward to continuing to serve you with excellence. Thank you for choosing Aptive Environmental!

    Verified purchase
    Staff

    Reviewed Dec. 19, 2025

    The service provided by Aptive has been mostly good. So far, I am happy. Whatever they do is working. I haven’t been a victim of any pests. Their technicians are courteous, send a text half an hour before they arrive and send photos of what they did and ask if I need anything special.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for taking the time to share your positive feedback about your experience with Aptive Environmental! We're delighted to hear that our services have been mostly reliable and effective for you in managing pest issues. It’s wonderful that our technicians have consistently communicated well by notifying you ahead of time and providing detailed follow-ups, including photos. Your satisfaction means a lot to us, especially knowing that we have helped prevent pest issues reliably over the years.

    If there’s anything further we can do to enhance your ongoing experience with us, please don't hesitate to get in touch. We're committed to continuing to meet your expectations and appreciate the trust you've placed in our services.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Dec. 18, 2025

    I had one of their technicians come out on a routine. They come out and spray the property every once in a while. I don't remember exactly the frequency, but it's effectively every month during the summer and every two or two and a half months during the winter. They're very professional, and I have no problems with them whatsoever. They're very easy to work with. They send me a text message to let me know when they're on their way, and they also let me know when they arrive.

    I work a few miles away from my house, so I'll come meet them so they can get inside. They're patient and will wait if I need a few minutes to get to the house. They know what they're doing, and I get a sense that they understand their role and their job. They're very prompt, courteous, polite, and happy to have a conversation while they work.

    They pay attention to everything that I point out, so if I have any areas of concern, they'll come out and pay extra attention to that. I've had no problems with their hands-on service. They also send a follow-up explanation and pictures to show where they focused around the property. I had yellow jackets on the side of my house, and they came out and took care of it without any extra charge.

    As far as pest activity, it's virtually disappeared. I have an old house, and since starting service, the pests have been greatly reduced. I might get the occasional spider or fly, but compared to before, it's a massive reduction. I believe their service is well worth it.

    All their traps also show evidence of their effectiveness. The yellow jacket trap is full of yellow jackets, and the mosquito trap is full of mosquitoes. I've already recommended them to my neighbors. I would describe them as fast, courteous, professional, and effective.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for sharing your outstanding experience with Aptive! We're delighted to hear about the significant reduction in pests around your home since starting our routine pest control service. It's great to know that our technicians have consistently been professional, courteous, and responsive to your concerns. We're thrilled to have swiftly addressed your yellow jacket issue without extra charges. Your recommendation to your neighbors is the highest compliment we could receive. Should there be anything more we can do to assist, please don't hesitate to reach out. Thank you for trusting us with your pest management needs!

    Profile pic of the author.
    TechBilling

    Reviewed Dec. 15, 2025

    What a rip off! Do not sign up with them. I actually have seen more bugs since they came and sprayed for bugs. I think they are just getting more bugs from whatever they are doing. I’ve been trying to get out of the contract like I was told I could do at any time but they are still trying to bill me.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you’ve encountered. Please reach out directly to our customer support team socialmedia@goaptive.com with reference to this situation. We are committed to resolving these matters swiftly and are evaluating how we deliver and manage our services to prevent issues like these in the future. Your feedback is critical in helping us enhance what we provide. Thank you for giving us an opportunity to address your concerns.

    Verified purchase
    Customer ServicePriceRatesTransparency

    Reviewed Dec. 14, 2025

    I've been using their service for a year and a half now. They came for routine maintenance. Normally, I'm not at home. The technician just gives me updates by sending pictures of what they've done. The pests have stopped coming.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for taking the time to share your experience with Aptive Environmental! We're thrilled to hear that our services have significantly reduced pest activity in your home and that you've been satisfied with our customer service and treatment photos. We truly appreciate your feedback regarding the pricing and are always evaluating options to ensure significant value and effective results for our clients. Your positive experience and willingness to recommend us mean a lot to us. Should you have further thoughts or if there's anything more we can do for you, please feel free to get in touch. We look forward to continuing to provide you with reliable and high-quality service.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Dec. 13, 2025

    The technicians from Aptive are always responsive and very professional. They give me a lot of text updates and pictures with what was found and what they did to resolve it. So far, we haven’t had any issues with pests.

    Thanks for your vote!
    Aptive Environmental
    Response from Aptive Environmental

    Thank you for taking the time to share your positive experience with Aptive Environmental! It's wonderful to hear that our responsive customer service and professional technicians have met your expectations consistently over the past six years. The timely text updates and detailed reports with images are key parts of our effort to ensure peace of mind and effective pest control for our customers. Your satisfaction and decision to choose Aptive underscore our commitment to offering superior service. We're grateful for your trust and lucky to have you as part of the Aptive community. Please feel free to reach out if there's anything further we can do to continue to provide you with the excellent service you deserve.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 13, 2025

    I've been with Aptive Environmental for about two years. I first called for preventative and they just spray naturally. The experience was all good, including the customer service and quality of service I received.

    Thanks for your vote!
    Aptive Environmental
    Response from Aptive Environmental

    Thank you for sharing your gratifying experience with Aptive Environmental! We're so pleased to hear that our consistent preventive services and customer service have met your expectations over the past two years. It's great to know that although specific pest issues haven't arisen, you feel assured by our reliable visits. Your confidence in recommending us to friends and family is greatly appreciated, solidifying our commitment to providing excellent pest control solutions. If there's ever anything more we can do for you, please don’t hesitate to reach out. Thank you for choosing Aptive Environmental!

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 12, 2025

    Everything has been pleasant so far with Aptive. I’ve been with them for about three years. Technicians always communicate their ETA. They let me know if they see a specific need, let me take pictures, and let me know what they have done. They are respectful and have always been nice.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for taking the time to share your positive experience with Aptive Environmental! We’re thrilled to hear that our customer service and technician visits have been consistently satisfactory for you over the past three years. The communication emphasis and thoughtful documentation by our team are valuable aspects we strive for, and we’re pleased it has made your interaction with us pleasant. Every effort is made to ensure such attention to detail, and it's rewarding to know that these efforts reflect in your ongoing satisfaction. Should there be more ways we can assist you or continue enhancing your service experience, feel free to reach out at any given time. Thank you for being part of the Aptive community!

    Verified purchase
    CoverageStaff

    Reviewed Dec. 12, 2025

    I've been with Aptive for a while now, and they come out for a routine check. Actually, I was gonna change because there were some issues. One guy said they don't do the back, then the other guy didn't do the front. So they sent me a different technician, Seneca, who's pretty good. He has come the last two times and I hadn't had any issues.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for sharing your experience with Aptive Environmental. It's great to hear that the change in technician has positively impacted your service experience. We're pleased to know that Seneca has been thorough and consistent, successfully reducing pest activity within your home. We understand that seasonal increases in pest activity, like during summer, are common, and we're committed to maintaining thorough coverage throughout the year. Your feedback aids in our continuous effort to provide the best possible service, and we hope to continue delivering improvements with each visit. Should you have any further questions or require additional assistance, please feel free to reach out. Thank you for choosing Aptive Environmental!

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffBilling

    Reviewed Dec. 12, 2025

    A gentleman from Aptive was here yesterday. He was very efficient and professional, and knew what to do. He also helped me set up the automatic payment for a new account on my phone. Very pleased with him. Services are automatically scheduled on the 1st or 2nd Wednesday of the month.

    Thanks for your vote!
    Aptive Environmental
    Response from Aptive Environmental

    Thank you so much for sharing your positive experience with Aptive Environmental! It's wonderful to hear that our technician was able to provide efficient and professional service, making the setup of automatic payments smooth for you. We're also delighted to know that the scheduled visits and treatments have resulted in a significant decrease in pest activity around your home.

    Your recommendation to family and friends means a lot to us. We aim to continue providing consistent and effective solutions for your pest control needs. Should you want any further assistance or have additional feedback, please don’t hesitate to reach out. Thank you again for trusting and choosing us!

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Dec. 12, 2025

    I’ve been with Aptive for about eight to ten years. The technicians are always friendly, quick, and professional. They spray around the outside, fill the bait stations, and clean spider webs or wasp nests when needed. I like that they send me photos of the work so I know what’s been done.

    Since having Aptive, my pest problems have diminished. I don’t see mice in the house anymore, and my rat problem has pretty much disappeared. My neighbors still struggle with rats, but I tell them Aptive works for me.

    I have a couple of issues, though. They say they come every 50 to 80 days, but it’s usually closer to 40, which adds an extra treatment each year. I also had a price increase I wasn’t told about, but after I left a review, a regional manager called me, apologized, and gave me back my original rate.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for sharing your insightful feedback about Aptive Environmental. We're glad to hear that you’ve found value in our services, with noticeable reductions in pest issues around your rural property. It’s wonderful to know that our technician’s friendliness, efficiency, and detailed follow-up help enhance your experience.

    We aim for consistent and reliable support, so while the adaptive scheduling aids in managing your pest issues effectively, we also understand its impact on your annual costs. We’re pleased our adjustments addressed your pricing concerns and reaffirmed your confidence in continued service with us.

    We appreciate your recommendations to neighbors, and the positive experiences you share with the community underscore our commitment to addressing pest problems effectively. If there’s ever anything more we can do to improve your experience, please don’t hesitate to contact us. We value having you as part of the Aptive community.

    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed Dec. 12, 2025

    My experience with Aptive Environmental has been good. The technician who comes to my home explains what he is going to do during the treatment and follows up afterward, which is what I expect. It's on normal schedule, and I haven't had a problem with any of them. I've been doing it for a year now with them. We called them in because we had an infestation of ants, and that's all been taken care of. I don't have any problems with that.

    Thanks for your vote!
    Aptive Environmental
    Response from Aptive Environmental

    Thank you for taking the time to share your positive experience with Aptive Environmental! It's wonderful to hear that the technician was communicative and consistently ensured comprehensive treatment to address your pest issues effectively. We're thrilled that the transition to our services resulted in resolving your ant infestation, and that overall service and ease of scheduling met your expectations. Your recommendation is deeply valued, and we’re proud to be a part of your pest control solution. Should you need any assistance or further services, please don’t hesitate to contact us. Thank you for choosing and trusting Aptive Environmental!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 12, 2025

    Aptive Environmental has me on a schedule. They email me and then text me the week before that they're coming, and so I know they're coming. There have been times when I haven't been home and I've still asked them to come. It works out really well for me because they will just stop by and do what they need to do, and then they let me know they've been here and send me pictures.

    Their technicians have been exceptional, very easy to work, and take care of everything. One of them actually found some areas that needed spraying that I didn't know about. Recently, Aptive sprayed my exterior and then sent me a text with pictures after. They asked me if I wanted the interior as well, but I have a dog, and so I worry about stuff being done on the inside. Plus, once the outside is treated, I don't have any problems on the inside. So I don't really require it. I used to get tiny little red bugs in my basement but I haven't seen any bugs and spiders since Aptive started spraying. Not even in my house, and so I love that. It's been really great.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for sharing your positive experience with Aptive Environmental! We're thrilled to know that our services have resulted in an impressive and effective solution for your pest issues. It’s great to hear that the technicians' thoroughness and helpfulness in spotting previously unnoticed problem areas stood out to you. We are also delighted that their skills have led to a pest-free environment for your home—especially since this included additional peace of mind about your basement.

    Moreover, our updated communication process aims to ease our customers' minds by letting them know when we arrive, perform services, and even check completed work via photos without needing to be there in person. Your recommendation to friends and family is highly valued, and we're grateful for such high credit. Should you require further assistance or solutions at any moment, please feel free to reach out to our team. Your opened approach underscores our pledge to ensuring your contentment. Thank you for your confidence in Aptive Environmental!

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffHonesty & Transparency

    Reviewed Dec. 12, 2025

    I love Aptive. They’re great, and do an excellent job. Overall, I am very happy with their service. The recent technician was extremely polite. He told me exactly what he was gonna do and when he was gonna do it. Yesterday, I found a wasp, and we’ve been having trouble with them. The technician sprayed extra and was very helpful with that. But there might be a nest up in the chimney, so I’m gonna have to put the fireplace on tonight to get rid of them that way. We also don’t have any of those big roaches coming from the sewage that we used to get, because we’ve got two big plates out in front of the house.

    The only thing that aggravates me with Aptive is that instead of doing the service four times a year, as initially agreed upon, they call a month and a half or two months later. We have to let them know that we just had a service done. My daughter has been having the same issue. We agreed that if this happens one more time, we’ll both leave Aptive and go somewhere else.

    We used to have a young lady, who was excellent, very social, and always made sure that the service was four times a year. She would call and ask how things were going. If I had a problem, I just called her. She was transferred about 6 months after that. The new person Aptive placed in was not helpful at all. She never called and one could never get in touch with her. So, we just stopped and now I just call whoever. I’d still give them a 5 because they’re good with what they do. I’ve even recommended Aptive to a friend. The technicians are fantastic.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for sharing your detailed experience with us. We truly appreciate your acknowledgment of the quality of our technician Anthony and his thoroughness during his visits. We're glad to hear you've seen a reduction in pests at your home, particularly with his proactive actions.

    We deeply apologize for the frustration you've encountered with our scheduling and referral incentive issues. We understand how unexpected scheduling changes and lapses in communication can be concerning, especially considering your reliance on these visits and your earlier interactions. Your feedback is essential as it highlights areas for improvement within our operations, and we assure you that solutions to better our scheduling consistency and communication are a high priority.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 12, 2025

    They send me the time of my service and when they are on the way. If I'm home, good. If I'm not, it's also good. Recently, I wasn't home but they did a good job. They sent me pictures of what they did. Aptive is serving its purpose well, and we've had zero issues with pests.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for sharing your positive experience with us at Aptive Environmental! We're delighted to know that you've found our services smooth and reassuring, especially with the photo updates while you're away. It's wonderful to hear that our advanced notifications and transparent communication have suited your schedule, ensuring convenience and peace of mind. We're thrilled that our consistent effort has left your home pest-free, as our team's priority is your satisfaction and comfort. Thank you for entrusting us with your pest control needs. If there's anything further we can do to assist you, please don’t hesitate to reach out.

    Verified purchase
    Customer ServiceTechSales & MarketingPriceRefunds & Payouts

    Reviewed Nov. 24, 2025

    Absolutely horrible. Pressured my disabled veteran husband with TBI to sign contract while I was at work. Within 24 hours we emailed and cancelled service. Showed up the next month after charging again. We demanded they get off our property. Never Showed up but still charged us a third time. We called and got confirmation they would refund us all charges but and that never happened. Now they are telling my bank we didn’t follow cancellation policy even though it clearly states you have 3 days to cancel. And we have proof of absolutely all of it. No follow up call by company. No follow up emails. Just a total scam and if you question me. Google/Reddit etc. for yourself for the endless complaints.

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    Aptive Environmental
    Response from Aptive Environmental

    Hi Jesus,

    We are concerned about the experience that you have have with Aptive. This is not the positive customer experience that we strive for. We have a team available and ready to help. Please contact socialmedia@goaptive.com and we will address your concerns.

    Customer ServiceContract & TermsMaintenanceBillingRates

    Reviewed Nov. 14, 2025

    I would leave negative star rating if possible. Products do not work, and no option to transfer service without signing a new service agreement. Likely a violation that needs the attention of the FTC. Their customer service guaranteed a no-fee cancellation of service after several complaints, yet they continued to bill me. One of my worst experiences with a business. I swear they are spraying a neutral solution around my property because I had spiders/webs and ants all over the exterior of the home after several applications. Photos to prove. They need to be put out of business immediately.

    Thanks for your vote!
    Aptive Environmental
    Response from Aptive Environmental

    We sincerely apologize for the troubling experience you've had.

    We take your feedback seriously as it is invaluable in guiding improvements. We'd like the opportunity to resolve this matter comprehensively.

    Our resolutions team is ready to assist and is awaiting your e-mail. Please reach out to: socialmedia@goaptive.com

    Profile pic of the author.
    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaffBillingHonesty & Transparency

    Reviewed Nov. 13, 2025

    I was in a quarterly plan with this company for quite some time paying $185 per quarter. I don’t have any complaints about their technicians who were all very nice. My issue started when one of their salesmen came to my door & misled me into signing up for their mosquito treatment add on, which he told me would only add an additional $10 to my bill.. so I agreed to the service.

    Suddenly I was shocked to realize when looking through my credit card statements, that they started charging me $196 per MONTH since July! That’s a lot more than an extra $10 each quarter! Then when I called to complain, they refused to issue me a refund for those charges, so I cancelled. Now they lost a loyal long time customer… and unfortunately I’m also like $600 poorer. Not a loss I can easily afford. I definitely do not recommend this company and their shady sales tactics. This was a lesson for me to make sure to always read the fine print & not believe the words some salesperson tells me.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for taking the time to share your experience in detail. We truly regret to learn about the incident surrounding your agreement with the add-on mosquito treatment.

    We would love to make this right. Please contact "socialmedia@goaptive.com" and our team will assist you.

    Profile pic of the author.
    Customer ServicePricePunctuality & SpeedStaffFollow-Through

    Reviewed Nov. 12, 2025

    Aptive Pest Control has been the worst service experience I’ve had. Their team lacks coordination and proper communication. Every time I raised concerns about ongoing pest issues, nothing meaningful was done. The regional manager made promises to resolve things but never followed through. When a technician finally arrived, he came with a single spray bottle to handle spiders, ignoring several other issues I had reported.

    For a company charging $65 a month, the service quality is unacceptable. The visits feel rushed and ineffective, and there’s no accountability or consistency between appointments. I would not recommend Aptive Pest Control to anyone looking for reliable or professional pest management. It’s a complete waste of money.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for taking the time to share your experience with us. We sincerely apologize for the lack of coordination and communication you've encountered with our team. It's concerning to hear that your pest issues remain unresolved.

    Please e-mail our team at socialmedia@goaptive.com You will be heard and address your concerns will be addressed.

    Customer ServiceBilling

    Reviewed Nov. 8, 2025

    If I could give it less than zero, I would. The person I spoke to originally forged my name to a contract, my bank investigated and determined it was fraud. I tried to cancel many many times but I keep getting request for payment for service is no longer received. I’ve spoken to couple of managers. I’ve sent several emails to no avail. It is getting to be harassment. The card in question was canceled by the bank due to forgery. Elizabeth

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for reaching out and sharing your unfortunate experience. We regret any impression of being unresponsive and the frustration it's caused. Please contact our customer support team directly, referencing this review so we can resolve this issue promptly and effectively. Your feedback is vital as we strive to uphold the highest standards of service and transparency.

    Customer ServicePrice

    Reviewed Nov. 4, 2025

    Crazy expensive for what it is, and billed monthly, not just per service. When calling to cancel, they force you to have the person who's name is on the account on the call, even if it is a spouse. No other form of verification is accepted.

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    Aptive Environmental
    Response from Aptive Environmental

    We're sorry to hear about your experience. We strive to make account management as reasonable as possible, and understand the requirement for account holder involvement can be frustrating. Your feedback is valuable, and we'll use it to review our processes so that we can better accommodate family members managing accounts in the future. We appreciate your understanding and regret any inconvenience you've encountered.

    Customer ServicePriceStaff

    Reviewed Nov. 3, 2025

    I was charged 56. And change monthly without service. When I called I was told it’s a monthly charge. Really without service… I called, cancel and told it would cost 200.00 at this point wanted service for 3 months that I was charged. Also I was told it’s a have a 2 yr contract which I did not sign. So from $56 to $ 66 till October of next year. The technician service is great, the companies tactics are another.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you sincerely for reaching out and sharing your experience. We're genuinely sorry to learn about the misunderstanding involving charges and services related to your account.

    We appreciate your feedback and are determined to restore your confidence in our business. Thank you for giving us the opportunity to address your concerns, and we look forward to finding a successful resolution. Please contact our support team directly when convenient.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 30, 2025

    I live in a rural home on a large acreage and Aptive was soliciting door-to-door. I use them monthly for preventative measures, such as for issues with mice and general pest control. They treat the outside of the house and Aptive has been prompt. They always follow up with photos. I happened to be there when they scheduled a drop by. They went over any outstanding things that I wanted to take a look at that they haven't. They've been very thorough, so I find no fault with them so far.

    We had an initial walkthrough. They depend upon me to spot issues if they haven't seen them. A couple of times, I have had things come to my attention as a homeowner. I brought it to them and I've seen it corrected. Their driver that comes by has always been courteous and thorough. He's always inquisitive, asking if there anything else he could do to help. Field service is top-notch.

    Aptive is a little pricey, but this stage, it's been worth it. Their pricing makes it more tempting for a customer to try the product and then terminate it at the end of the mandatory timeline. It's just edgy enough to where you're looking for it to expire so you can reevaluate. If it were lower, you tend to just renew it as a matter of it’s just automatic. There was a one or two-year agreement I had to sign with a stiff termination penalty. That gave me some thought as to whether it was a scam or not. I've been in business and my company has sold service contracts. Generally speaking, nobody wants to be in a contract that the other party wants out of, to make a way to wish you were out of it. I'm suspicious of companies that do that, but with Aptive, the results have been good.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you for sharing your wonderful feedback about Aptive Environmental! We're thrilled to hear about your positive experience with our monthly services for pest prevention, especially given the unique challenges of maintaining a large rural property. It's always great to know that our proactive approach and thoroughness have made a tangible improvement in your living environment.

    Your appreciation of our punctuality, comprehensive service, and attentive customer care, including providing photo updates, is incredibly valuable to us. We understand your initial thoughts on pricing and contract terms; your recommendations are incredibly beneficial as we continually refine our offerings.

    We're delighted to know we've consistently over-delivered to justify your continued trust and that you feel reassured by the results. We look forward to exceeding your expectations throughout the duration of your plan and facilitating a similar unmatched level of satisfaction for any friends or family you recommend us to. If there’s anything more we can do assist you further, please don't hesitate to reach out. Thank you for choosing us and confidently advocating our services!

    Verified purchase
    Staff

    Reviewed Oct. 30, 2025

    I saw Aptive’s vehicle and found that my neighbor had them. We had ants, so I approached them and got the service. They're always courteous and willing to listen to concerns and answer questions. We’ve seen a difference with the ants. Overall, it’s been a very good experience.

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    Aptive Environmental
    Response from Aptive Environmental

    Thank you so much for taking the time to share your positive experience with Aptive Environmental! We’re delighted to hear that trying our service based on your neighbor's experience has benefited you greatly. It’s fantastic to know that our team has been courteous and responsive, providing solutions to all your concerns effectively. The noticeable decrease in ant activity is wonderful to hear and assures us that our treatment is making a significant difference for you. Your satisfaction inspires us, and we are thrilled about your willingness to recommend us to others. Should you have more feedback or need further service, don’t hesitate to reach out. Thank you for choosing Aptive!

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    Aptive Environmental Company Information

    Company Name:
    Aptive Environmental
    Address:
    5132 N. 300 W. #150
    City:
    Provo
    State/Province:
    UT
    Postal Code:
    84604
    Country:
    United States
    Website:
    goaptive.com