Aptive Environmental Reviews
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About Aptive Environmental
Aptive Environmental provides year-round treatment of common household pests like ants, cockroaches, aphids, mosquitoes, slugs and spiders. It offers customizable contracts depending on the type of pests being treated and how often services are needed. The company is based in Provo, Utah, and currently serves customers in 29 states.
- Year-round pest control services
- Free re-treatments whenever needed
- Comprehensive service that addresses multiple types of pests
- Contract required
- No free inspections
- Fee for canceling
- Doesn’t treat bed bugs or termites
Aptive Environmental Reviews
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- 4,874,223 reviews on ConsumerAffairs are verified.
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- 4,874,223 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 19, 2025
I have always been very pleased with Aptive. They did my house a week ago and they did a good job. I haven’t seen any bugs. Their representatives come out automatically every month on the schedule that we set up at the beginning. I have no complaints about that. They’re always polite and communicative. They let me know what they’ve done. They always take pictures.
Thank you for sharing your experience with us! We're delighted to hear that our team at Aptive has consistently provided you with excellent service by being polite, communicative, and efficient, and ensuring the convenience of a scheduled visit each month. It's fantastic that you've seen no pest activity since we've started working with you. Your satisfaction and confidence in our efforts truly inspire us. If there’s anything more we can do to enhance your experience, please don’t hesitate to let us know. We look forward to continuing to provide you with the high level of service you deserve.
Reviewed Dec. 19, 2025
We have always been satisfied with Aptive. Their technician recently came and did a good job. He was also quite polite. Scheduling always goes smooth and easy.
Thank you so much for your kind words and positive review of Aptive Environmental's services! We are delighted to hear about your wonderful experience with both our technicians and the scheduling process. It's great to know that the politeness and professionalism of our technician made a difference, and that you have experienced a positive change in your home environment. Your recommendation means a lot to us, and we’re thrilled to have earned your satisfaction. Should you need any further assistance or have more feedback to provide, feel free to reach out. We look forward to continuing to serve you with excellence. Thank you for choosing Aptive Environmental!
Reviewed Dec. 19, 2025
The service provided by Aptive has been mostly good. So far, I am happy. Whatever they do is working. I haven’t been a victim of any pests. Their technicians are courteous, send a text half an hour before they arrive and send photos of what they did and ask if I need anything special.
Thank you for taking the time to share your positive feedback about your experience with Aptive Environmental! We're delighted to hear that our services have been mostly reliable and effective for you in managing pest issues. It’s wonderful that our technicians have consistently communicated well by notifying you ahead of time and providing detailed follow-ups, including photos. Your satisfaction means a lot to us, especially knowing that we have helped prevent pest issues reliably over the years.
If there’s anything further we can do to enhance your ongoing experience with us, please don't hesitate to get in touch. We're committed to continuing to meet your expectations and appreciate the trust you've placed in our services.
Reviewed Dec. 18, 2025
I had one of their technicians come out on a routine. They come out and spray the property every once in a while. I don't remember exactly the frequency, but it's effectively every month during the summer and every two or two and a half months during the winter. They're very professional, and I have no problems with them whatsoever. They're very easy to work with. They send me a text message to let me know when they're on their way, and they also let me know when they arrive.
I work a few miles away from my house, so I'll come meet them so they can get inside. They're patient and will wait if I need a few minutes to get to the house. They know what they're doing, and I get a sense that they understand their role and their job. They're very prompt, courteous, polite, and happy to have a conversation while they work.
They pay attention to everything that I point out, so if I have any areas of concern, they'll come out and pay extra attention to that. I've had no problems with their hands-on service. They also send a follow-up explanation and pictures to show where they focused around the property. I had yellow jackets on the side of my house, and they came out and took care of it without any extra charge.
As far as pest activity, it's virtually disappeared. I have an old house, and since starting service, the pests have been greatly reduced. I might get the occasional spider or fly, but compared to before, it's a massive reduction. I believe their service is well worth it.
All their traps also show evidence of their effectiveness. The yellow jacket trap is full of yellow jackets, and the mosquito trap is full of mosquitoes. I've already recommended them to my neighbors. I would describe them as fast, courteous, professional, and effective.
Thank you for sharing your outstanding experience with Aptive! We're delighted to hear about the significant reduction in pests around your home since starting our routine pest control service. It's great to know that our technicians have consistently been professional, courteous, and responsive to your concerns. We're thrilled to have swiftly addressed your yellow jacket issue without extra charges. Your recommendation to your neighbors is the highest compliment we could receive. Should there be anything more we can do to assist, please don't hesitate to reach out. Thank you for trusting us with your pest management needs!
Reviewed Dec. 15, 2025
What a rip off! Do not sign up with them. I actually have seen more bugs since they came and sprayed for bugs. I think they are just getting more bugs from whatever they are doing. I’ve been trying to get out of the contract like I was told I could do at any time but they are still trying to bill me.
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you’ve encountered. Please reach out directly to our customer support team socialmedia@goaptive.com with reference to this situation. We are committed to resolving these matters swiftly and are evaluating how we deliver and manage our services to prevent issues like these in the future. Your feedback is critical in helping us enhance what we provide. Thank you for giving us an opportunity to address your concerns.
Reviewed Dec. 14, 2025
I've been using their service for a year and a half now. They came for routine maintenance. Normally, I'm not at home. The technician just gives me updates by sending pictures of what they've done. The pests have stopped coming.
Thank you for taking the time to share your experience with Aptive Environmental! We're thrilled to hear that our services have significantly reduced pest activity in your home and that you've been satisfied with our customer service and treatment photos. We truly appreciate your feedback regarding the pricing and are always evaluating options to ensure significant value and effective results for our clients. Your positive experience and willingness to recommend us mean a lot to us. Should you have further thoughts or if there's anything more we can do for you, please feel free to get in touch. We look forward to continuing to provide you with reliable and high-quality service.
Reviewed Dec. 13, 2025
The technicians from Aptive are always responsive and very professional. They give me a lot of text updates and pictures with what was found and what they did to resolve it. So far, we haven’t had any issues with pests.
Thank you for taking the time to share your positive experience with Aptive Environmental! It's wonderful to hear that our responsive customer service and professional technicians have met your expectations consistently over the past six years. The timely text updates and detailed reports with images are key parts of our effort to ensure peace of mind and effective pest control for our customers. Your satisfaction and decision to choose Aptive underscore our commitment to offering superior service. We're grateful for your trust and lucky to have you as part of the Aptive community. Please feel free to reach out if there's anything further we can do to continue to provide you with the excellent service you deserve.
Reviewed Dec. 13, 2025
I've been with Aptive Environmental for about two years. I first called for preventative and they just spray naturally. The experience was all good, including the customer service and quality of service I received.
Thank you for sharing your gratifying experience with Aptive Environmental! We're so pleased to hear that our consistent preventive services and customer service have met your expectations over the past two years. It's great to know that although specific pest issues haven't arisen, you feel assured by our reliable visits. Your confidence in recommending us to friends and family is greatly appreciated, solidifying our commitment to providing excellent pest control solutions. If there's ever anything more we can do for you, please don’t hesitate to reach out. Thank you for choosing Aptive Environmental!
Reviewed Dec. 12, 2025
Everything has been pleasant so far with Aptive. I’ve been with them for about three years. Technicians always communicate their ETA. They let me know if they see a specific need, let me take pictures, and let me know what they have done. They are respectful and have always been nice.
Thank you for taking the time to share your positive experience with Aptive Environmental! We’re thrilled to hear that our customer service and technician visits have been consistently satisfactory for you over the past three years. The communication emphasis and thoughtful documentation by our team are valuable aspects we strive for, and we’re pleased it has made your interaction with us pleasant. Every effort is made to ensure such attention to detail, and it's rewarding to know that these efforts reflect in your ongoing satisfaction. Should there be more ways we can assist you or continue enhancing your service experience, feel free to reach out at any given time. Thank you for being part of the Aptive community!
Reviewed Dec. 12, 2025
I've been with Aptive for a while now, and they come out for a routine check. Actually, I was gonna change because there were some issues. One guy said they don't do the back, then the other guy didn't do the front. So they sent me a different technician, Seneca, who's pretty good. He has come the last two times and I hadn't had any issues.
Thank you for sharing your experience with Aptive Environmental. It's great to hear that the change in technician has positively impacted your service experience. We're pleased to know that Seneca has been thorough and consistent, successfully reducing pest activity within your home. We understand that seasonal increases in pest activity, like during summer, are common, and we're committed to maintaining thorough coverage throughout the year. Your feedback aids in our continuous effort to provide the best possible service, and we hope to continue delivering improvements with each visit. Should you have any further questions or require additional assistance, please feel free to reach out. Thank you for choosing Aptive Environmental!
Reviewed Dec. 12, 2025
A gentleman from Aptive was here yesterday. He was very efficient and professional, and knew what to do. He also helped me set up the automatic payment for a new account on my phone. Very pleased with him. Services are automatically scheduled on the 1st or 2nd Wednesday of the month.
Thank you so much for sharing your positive experience with Aptive Environmental! It's wonderful to hear that our technician was able to provide efficient and professional service, making the setup of automatic payments smooth for you. We're also delighted to know that the scheduled visits and treatments have resulted in a significant decrease in pest activity around your home.
Your recommendation to family and friends means a lot to us. We aim to continue providing consistent and effective solutions for your pest control needs. Should you want any further assistance or have additional feedback, please don’t hesitate to reach out. Thank you again for trusting and choosing us!
Reviewed Dec. 12, 2025
I’ve been with Aptive for about eight to ten years. The technicians are always friendly, quick, and professional. They spray around the outside, fill the bait stations, and clean spider webs or wasp nests when needed. I like that they send me photos of the work so I know what’s been done.
Since having Aptive, my pest problems have diminished. I don’t see mice in the house anymore, and my rat problem has pretty much disappeared. My neighbors still struggle with rats, but I tell them Aptive works for me.
I have a couple of issues, though. They say they come every 50 to 80 days, but it’s usually closer to 40, which adds an extra treatment each year. I also had a price increase I wasn’t told about, but after I left a review, a regional manager called me, apologized, and gave me back my original rate.
Thank you for sharing your insightful feedback about Aptive Environmental. We're glad to hear that you’ve found value in our services, with noticeable reductions in pest issues around your rural property. It’s wonderful to know that our technician’s friendliness, efficiency, and detailed follow-up help enhance your experience.
We aim for consistent and reliable support, so while the adaptive scheduling aids in managing your pest issues effectively, we also understand its impact on your annual costs. We’re pleased our adjustments addressed your pricing concerns and reaffirmed your confidence in continued service with us.
We appreciate your recommendations to neighbors, and the positive experiences you share with the community underscore our commitment to addressing pest problems effectively. If there’s ever anything more we can do to improve your experience, please don’t hesitate to contact us. We value having you as part of the Aptive community.
Reviewed Dec. 12, 2025
My experience with Aptive Environmental has been good. The technician who comes to my home explains what he is going to do during the treatment and follows up afterward, which is what I expect. It's on normal schedule, and I haven't had a problem with any of them. I've been doing it for a year now with them. We called them in because we had an infestation of ants, and that's all been taken care of. I don't have any problems with that.
Thank you for taking the time to share your positive experience with Aptive Environmental! It's wonderful to hear that the technician was communicative and consistently ensured comprehensive treatment to address your pest issues effectively. We're thrilled that the transition to our services resulted in resolving your ant infestation, and that overall service and ease of scheduling met your expectations. Your recommendation is deeply valued, and we’re proud to be a part of your pest control solution. Should you need any assistance or further services, please don’t hesitate to contact us. Thank you for choosing and trusting Aptive Environmental!
Reviewed Dec. 12, 2025
Aptive Environmental has me on a schedule. They email me and then text me the week before that they're coming, and so I know they're coming. There have been times when I haven't been home and I've still asked them to come. It works out really well for me because they will just stop by and do what they need to do, and then they let me know they've been here and send me pictures.
Their technicians have been exceptional, very easy to work, and take care of everything. One of them actually found some areas that needed spraying that I didn't know about. Recently, Aptive sprayed my exterior and then sent me a text with pictures after. They asked me if I wanted the interior as well, but I have a dog, and so I worry about stuff being done on the inside. Plus, once the outside is treated, I don't have any problems on the inside. So I don't really require it. I used to get tiny little red bugs in my basement but I haven't seen any bugs and spiders since Aptive started spraying. Not even in my house, and so I love that. It's been really great.
Thank you for sharing your positive experience with Aptive Environmental! We're thrilled to know that our services have resulted in an impressive and effective solution for your pest issues. It’s great to hear that the technicians' thoroughness and helpfulness in spotting previously unnoticed problem areas stood out to you. We are also delighted that their skills have led to a pest-free environment for your home—especially since this included additional peace of mind about your basement.
Moreover, our updated communication process aims to ease our customers' minds by letting them know when we arrive, perform services, and even check completed work via photos without needing to be there in person. Your recommendation to friends and family is highly valued, and we're grateful for such high credit. Should you require further assistance or solutions at any moment, please feel free to reach out to our team. Your opened approach underscores our pledge to ensuring your contentment. Thank you for your confidence in Aptive Environmental!
Reviewed Dec. 12, 2025
I love Aptive. They’re great, and do an excellent job. Overall, I am very happy with their service. The recent technician was extremely polite. He told me exactly what he was gonna do and when he was gonna do it. Yesterday, I found a wasp, and we’ve been having trouble with them. The technician sprayed extra and was very helpful with that. But there might be a nest up in the chimney, so I’m gonna have to put the fireplace on tonight to get rid of them that way. We also don’t have any of those big roaches coming from the sewage that we used to get, because we’ve got two big plates out in front of the house.
The only thing that aggravates me with Aptive is that instead of doing the service four times a year, as initially agreed upon, they call a month and a half or two months later. We have to let them know that we just had a service done. My daughter has been having the same issue. We agreed that if this happens one more time, we’ll both leave Aptive and go somewhere else.
We used to have a young lady, who was excellent, very social, and always made sure that the service was four times a year. She would call and ask how things were going. If I had a problem, I just called her. She was transferred about 6 months after that. The new person Aptive placed in was not helpful at all. She never called and one could never get in touch with her. So, we just stopped and now I just call whoever. I’d still give them a 5 because they’re good with what they do. I’ve even recommended Aptive to a friend. The technicians are fantastic.
Thank you for sharing your detailed experience with us. We truly appreciate your acknowledgment of the quality of our technician Anthony and his thoroughness during his visits. We're glad to hear you've seen a reduction in pests at your home, particularly with his proactive actions.
We deeply apologize for the frustration you've encountered with our scheduling and referral incentive issues. We understand how unexpected scheduling changes and lapses in communication can be concerning, especially considering your reliance on these visits and your earlier interactions. Your feedback is essential as it highlights areas for improvement within our operations, and we assure you that solutions to better our scheduling consistency and communication are a high priority.
Reviewed Dec. 12, 2025
They send me the time of my service and when they are on the way. If I'm home, good. If I'm not, it's also good. Recently, I wasn't home but they did a good job. They sent me pictures of what they did. Aptive is serving its purpose well, and we've had zero issues with pests.
Thank you for sharing your positive experience with us at Aptive Environmental! We're delighted to know that you've found our services smooth and reassuring, especially with the photo updates while you're away. It's wonderful to hear that our advanced notifications and transparent communication have suited your schedule, ensuring convenience and peace of mind. We're thrilled that our consistent effort has left your home pest-free, as our team's priority is your satisfaction and comfort. Thank you for entrusting us with your pest control needs. If there's anything further we can do to assist you, please don’t hesitate to reach out.
Reviewed Nov. 24, 2025
Absolutely horrible. Pressured my disabled veteran husband with TBI to sign contract while I was at work. Within 24 hours we emailed and cancelled service. Showed up the next month after charging again. We demanded they get off our property. Never Showed up but still charged us a third time. We called and got confirmation they would refund us all charges but and that never happened. Now they are telling my bank we didn’t follow cancellation policy even though it clearly states you have 3 days to cancel. And we have proof of absolutely all of it. No follow up call by company. No follow up emails. Just a total scam and if you question me. Google/Reddit etc. for yourself for the endless complaints.
Hi Jesus,
We are concerned about the experience that you have have with Aptive. This is not the positive customer experience that we strive for. We have a team available and ready to help. Please contact socialmedia@goaptive.com and we will address your concerns.
Reviewed Nov. 14, 2025
I would leave negative star rating if possible. Products do not work, and no option to transfer service without signing a new service agreement. Likely a violation that needs the attention of the FTC. Their customer service guaranteed a no-fee cancellation of service after several complaints, yet they continued to bill me. One of my worst experiences with a business. I swear they are spraying a neutral solution around my property because I had spiders/webs and ants all over the exterior of the home after several applications. Photos to prove. They need to be put out of business immediately.
We sincerely apologize for the troubling experience you've had.
We take your feedback seriously as it is invaluable in guiding improvements. We'd like the opportunity to resolve this matter comprehensively.
Our resolutions team is ready to assist and is awaiting your e-mail. Please reach out to: socialmedia@goaptive.com
Reviewed Nov. 13, 2025
I was in a quarterly plan with this company for quite some time paying $185 per quarter. I don’t have any complaints about their technicians who were all very nice. My issue started when one of their salesmen came to my door & misled me into signing up for their mosquito treatment add on, which he told me would only add an additional $10 to my bill.. so I agreed to the service.
Suddenly I was shocked to realize when looking through my credit card statements, that they started charging me $196 per MONTH since July! That’s a lot more than an extra $10 each quarter! Then when I called to complain, they refused to issue me a refund for those charges, so I cancelled. Now they lost a loyal long time customer… and unfortunately I’m also like $600 poorer. Not a loss I can easily afford. I definitely do not recommend this company and their shady sales tactics. This was a lesson for me to make sure to always read the fine print & not believe the words some salesperson tells me.
Thank you for taking the time to share your experience in detail. We truly regret to learn about the incident surrounding your agreement with the add-on mosquito treatment.
We would love to make this right. Please contact "socialmedia@goaptive.com" and our team will assist you.
Reviewed Nov. 12, 2025
Aptive Pest Control has been the worst service experience I’ve had. Their team lacks coordination and proper communication. Every time I raised concerns about ongoing pest issues, nothing meaningful was done. The regional manager made promises to resolve things but never followed through. When a technician finally arrived, he came with a single spray bottle to handle spiders, ignoring several other issues I had reported.
For a company charging $65 a month, the service quality is unacceptable. The visits feel rushed and ineffective, and there’s no accountability or consistency between appointments. I would not recommend Aptive Pest Control to anyone looking for reliable or professional pest management. It’s a complete waste of money.
Thank you for taking the time to share your experience with us. We sincerely apologize for the lack of coordination and communication you've encountered with our team. It's concerning to hear that your pest issues remain unresolved.
Please e-mail our team at socialmedia@goaptive.com You will be heard and address your concerns will be addressed.
Reviewed Nov. 8, 2025
If I could give it less than zero, I would. The person I spoke to originally forged my name to a contract, my bank investigated and determined it was fraud. I tried to cancel many many times but I keep getting request for payment for service is no longer received. I’ve spoken to couple of managers. I’ve sent several emails to no avail. It is getting to be harassment. The card in question was canceled by the bank due to forgery. Elizabeth
Thank you for reaching out and sharing your unfortunate experience. We regret any impression of being unresponsive and the frustration it's caused. Please contact our customer support team directly, referencing this review so we can resolve this issue promptly and effectively. Your feedback is vital as we strive to uphold the highest standards of service and transparency.
Reviewed Nov. 4, 2025
Crazy expensive for what it is, and billed monthly, not just per service. When calling to cancel, they force you to have the person who's name is on the account on the call, even if it is a spouse. No other form of verification is accepted.
We're sorry to hear about your experience. We strive to make account management as reasonable as possible, and understand the requirement for account holder involvement can be frustrating. Your feedback is valuable, and we'll use it to review our processes so that we can better accommodate family members managing accounts in the future. We appreciate your understanding and regret any inconvenience you've encountered.
Reviewed Nov. 3, 2025
I was charged 56. And change monthly without service. When I called I was told it’s a monthly charge. Really without service… I called, cancel and told it would cost 200.00 at this point wanted service for 3 months that I was charged. Also I was told it’s a have a 2 yr contract which I did not sign. So from $56 to $ 66 till October of next year. The technician service is great, the companies tactics are another.
Thank you sincerely for reaching out and sharing your experience. We're genuinely sorry to learn about the misunderstanding involving charges and services related to your account.
We appreciate your feedback and are determined to restore your confidence in our business. Thank you for giving us the opportunity to address your concerns, and we look forward to finding a successful resolution. Please contact our support team directly when convenient.
Reviewed Oct. 30, 2025
I live in a rural home on a large acreage and Aptive was soliciting door-to-door. I use them monthly for preventative measures, such as for issues with mice and general pest control. They treat the outside of the house and Aptive has been prompt. They always follow up with photos. I happened to be there when they scheduled a drop by. They went over any outstanding things that I wanted to take a look at that they haven't. They've been very thorough, so I find no fault with them so far.
We had an initial walkthrough. They depend upon me to spot issues if they haven't seen them. A couple of times, I have had things come to my attention as a homeowner. I brought it to them and I've seen it corrected. Their driver that comes by has always been courteous and thorough. He's always inquisitive, asking if there anything else he could do to help. Field service is top-notch.
Aptive is a little pricey, but this stage, it's been worth it. Their pricing makes it more tempting for a customer to try the product and then terminate it at the end of the mandatory timeline. It's just edgy enough to where you're looking for it to expire so you can reevaluate. If it were lower, you tend to just renew it as a matter of it’s just automatic. There was a one or two-year agreement I had to sign with a stiff termination penalty. That gave me some thought as to whether it was a scam or not. I've been in business and my company has sold service contracts. Generally speaking, nobody wants to be in a contract that the other party wants out of, to make a way to wish you were out of it. I'm suspicious of companies that do that, but with Aptive, the results have been good.
Thank you for sharing your wonderful feedback about Aptive Environmental! We're thrilled to hear about your positive experience with our monthly services for pest prevention, especially given the unique challenges of maintaining a large rural property. It's always great to know that our proactive approach and thoroughness have made a tangible improvement in your living environment.
Your appreciation of our punctuality, comprehensive service, and attentive customer care, including providing photo updates, is incredibly valuable to us. We understand your initial thoughts on pricing and contract terms; your recommendations are incredibly beneficial as we continually refine our offerings.
We're delighted to know we've consistently over-delivered to justify your continued trust and that you feel reassured by the results. We look forward to exceeding your expectations throughout the duration of your plan and facilitating a similar unmatched level of satisfaction for any friends or family you recommend us to. If there’s anything more we can do assist you further, please don't hesitate to reach out. Thank you for choosing us and confidently advocating our services!
Reviewed Oct. 30, 2025
I saw Aptive’s vehicle and found that my neighbor had them. We had ants, so I approached them and got the service. They're always courteous and willing to listen to concerns and answer questions. We’ve seen a difference with the ants. Overall, it’s been a very good experience.
Thank you so much for taking the time to share your positive experience with Aptive Environmental! We’re delighted to hear that trying our service based on your neighbor's experience has benefited you greatly. It’s fantastic to know that our team has been courteous and responsive, providing solutions to all your concerns effectively. The noticeable decrease in ant activity is wonderful to hear and assures us that our treatment is making a significant difference for you. Your satisfaction inspires us, and we are thrilled about your willingness to recommend us to others. Should you have more feedback or need further service, don’t hesitate to reach out. Thank you for choosing Aptive!
Reviewed Oct. 30, 2025
I've been with Aptive for quite a few years. I want to keep pests at bay, such as wasps, because I'm allergic to them. So, I value that Aptive keeps them away from nesting on my property. The cost is reasonable and overall they do a good job. I’d definitely recommend.
Thank you for sharing your positive experience with Aptive Environmental! We’re delighted to learn that our pest control solutions have been effective and consistent, particularly in keeping wasps away which is so important for your peace of mind. Your long-term loyalty means a lot to us, and it’s fantastic to hear that our pricing meets your needs while ensuring consistent service reliability. Your recommendation is highly valued, and we are here to continue providing top-notch service. Should you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Aptive!
Reviewed Oct. 30, 2025
I’ve been using Aptive since August and so far it’s been good. I had a problem with boxelder bugs and got a hold of them. They came out the very next day so I was very pleased with that. Also, I’ve talked to the technician a couple of times and I left him a note one time. And he got it and did exactly what I wanted.
Thank you for sharing such a glowing review of our service! We are thrilled to know that Aptive’s efficiency and fast response resulted in a great experience for you. I'm delighted to hear that the quick next-day visit of our technician and the attention to your specific requests met your expectations. Our commitment is always about providing timely and thorough service, and it's fantastic to know that the consistency you've found with our team has brought you satisfaction. Thank you for choosing us and recommending our services! If there is anything more we can do for you, please let us know.
Reviewed Oct. 28, 2025
Had a door to door sales person (college student) approach me several times last spring for services. They offered a rodent program and kept reducing the service fee and told me I could cancel at any time. I agreed. I paid for 4+ months, got 1 service call with rodent trap and some broadcast material, but no other visits. Called to cancel and was told I had a "contract" which was contrary to what I was sold. I cancelled anyway and they are threatening me with an unpaid bill and if not paid to be sent to collections. I would not trust them as this was a "bait and switch" - low entry verbal terms, no services, then claim it was contractual.
We appreciate you taking the time to share your experience, and we're deeply sorry to hear about the issues concerning the salesperson and subsequent billing you faced. Our goal is always to ensure our customers experience transparency and trustworthy service.
Your experiences guide valuable improvements. Thank you for letting us know, and we hope to resolve this matter with you promptly.
Reviewed Oct. 28, 2025
Extremely bad experience, rate them below zero! After first visit, more roaches were found. Second visit was "free" but I waited technician for 7! hours. And NO results at all. When I stopped the service, they continued to charge monthly fees and cancellation. Customer service was rude and unhelpful!
We apologize for the distressing experience you have encountered with our service. It is troubling to hear about the prolonged wait times for service visits. We take responsibility for providing not just effective pest control services but ensuring satisfactory customer care. We’re here to help. Please contact our customer service team directly so we can address your concerns significantly and ensure improvements are in place steadily.
Reviewed Oct. 25, 2025
My experience with Aptive has been good. The technicians who have come out, including the most recent visit in October, have all been okay. There’s not as much pest activity around the property.
Thank you for sharing your positive experience with Aptive Environmental! We are delighted to hear that you've noticed a decrease in pest activity around your property and that our services have been professional and efficient. Your recommendation means a lot to us, and we appreciate ratings like the one you provided, highlighting our commitment to reliable service.
If there's anything more we can do to enhance your satisfaction, please feel free to reach out. We look forward to continuing to meet your expectations and provide a quality pest control solution that serves your needs effectively.
Aptive Environmental Company Information
- Company Name:
- Aptive Environmental
- Address:
- 5132 N. 300 W. #150
- City:
- Provo
- State/Province:
- UT
- Postal Code:
- 84604
- Country:
- United States
- Website:
- goaptive.com