Aptive Environmental Reviews
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About Aptive Environmental
Aptive Environmental provides year-round treatment of common household pests like ants, cockroaches, aphids, mosquitoes, slugs and spiders. It offers customizable contracts depending on the type of pests being treated and how often services are needed. The company is based in Provo, Utah, and currently serves customers in 36 states.
Visit aptivepestcontrol.com- Year-round pest control services
- Free re-treatments whenever needed
- Comprehensive service that addresses multiple types of pests
- Contract required
- No free inspections
- Fee for canceling
- Doesn’t treat bed bugs or termites
Aptive Environmental Reviews
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- 4,952,979 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Dec. 12, 2025
A gentleman from Aptive was here yesterday. He was very efficient and professional, and knew what to do. He also helped me set up the automatic payment for a new account on my phone. Very pleased with him. Services are automatically scheduled on the 1st or 2nd Wednesday of the month.
Thank you so much for sharing your positive experience with Aptive Environmental! It's wonderful to hear that our technician was able to provide efficient and professional service, making the setup of automatic payments smooth for you. We're also delighted to know that the scheduled visits and treatments have resulted in a significant decrease in pest activity around your home.
Your recommendation to family and friends means a lot to us. We aim to continue providing consistent and effective solutions for your pest control needs. Should you want any further assistance or have additional feedback, please don’t hesitate to reach out. Thank you again for trusting and choosing us!
Reviewed Dec. 12, 2025
I’ve been with Aptive for about eight to ten years. The technicians are always friendly, quick, and professional. They spray around the outside, fill the bait stations, and clean spider webs or wasp nests when needed. I like that they send me photos of the work so I know what’s been done.
Since having Aptive, my pest problems have diminished. I don’t see mice in the house anymore, and my rat problem has pretty much disappeared. My neighbors still struggle with rats, but I tell them Aptive works for me.
I have a couple of issues, though. They say they come every 50 to 80 days, but it’s usually closer to 40, which adds an extra treatment each year. I also had a price increase I wasn’t told about, but after I left a review, a regional manager called me, apologized, and gave me back my original rate.
Thank you for sharing your insightful feedback about Aptive Environmental. We're glad to hear that you’ve found value in our services, with noticeable reductions in pest issues around your rural property. It’s wonderful to know that our technician’s friendliness, efficiency, and detailed follow-up help enhance your experience.
We aim for consistent and reliable support, so while the adaptive scheduling aids in managing your pest issues effectively, we also understand its impact on your annual costs. We’re pleased our adjustments addressed your pricing concerns and reaffirmed your confidence in continued service with us.
We appreciate your recommendations to neighbors, and the positive experiences you share with the community underscore our commitment to addressing pest problems effectively. If there’s ever anything more we can do to improve your experience, please don’t hesitate to contact us. We value having you as part of the Aptive community.
Reviewed Dec. 12, 2025
My experience with Aptive Environmental has been good. The technician who comes to my home explains what he is going to do during the treatment and follows up afterward, which is what I expect. It's on normal schedule, and I haven't had a problem with any of them. I've been doing it for a year now with them. We called them in because we had an infestation of ants, and that's all been taken care of. I don't have any problems with that.
Thank you for taking the time to share your positive experience with Aptive Environmental! It's wonderful to hear that the technician was communicative and consistently ensured comprehensive treatment to address your pest issues effectively. We're thrilled that the transition to our services resulted in resolving your ant infestation, and that overall service and ease of scheduling met your expectations. Your recommendation is deeply valued, and we’re proud to be a part of your pest control solution. Should you need any assistance or further services, please don’t hesitate to contact us. Thank you for choosing and trusting Aptive Environmental!
Reviewed Dec. 12, 2025
Aptive Environmental has me on a schedule. They email me and then text me the week before that they're coming, and so I know they're coming. There have been times when I haven't been home and I've still asked them to come. It works out really well for me because they will just stop by and do what they need to do, and then they let me know they've been here and send me pictures.
Their technicians have been exceptional, very easy to work, and take care of everything. One of them actually found some areas that needed spraying that I didn't know about. Recently, Aptive sprayed my exterior and then sent me a text with pictures after. They asked me if I wanted the interior as well, but I have a dog, and so I worry about stuff being done on the inside. Plus, once the outside is treated, I don't have any problems on the inside. So I don't really require it. I used to get tiny little red bugs in my basement but I haven't seen any bugs and spiders since Aptive started spraying. Not even in my house, and so I love that. It's been really great.
Thank you for sharing your positive experience with Aptive Environmental! We're thrilled to know that our services have resulted in an impressive and effective solution for your pest issues. It’s great to hear that the technicians' thoroughness and helpfulness in spotting previously unnoticed problem areas stood out to you. We are also delighted that their skills have led to a pest-free environment for your home—especially since this included additional peace of mind about your basement.
Moreover, our updated communication process aims to ease our customers' minds by letting them know when we arrive, perform services, and even check completed work via photos without needing to be there in person. Your recommendation to friends and family is highly valued, and we're grateful for such high credit. Should you require further assistance or solutions at any moment, please feel free to reach out to our team. Your opened approach underscores our pledge to ensuring your contentment. Thank you for your confidence in Aptive Environmental!
Reviewed Dec. 12, 2025
I love Aptive. They’re great, and do an excellent job. Overall, I am very happy with their service. The recent technician was extremely polite. He told me exactly what he was gonna do and when he was gonna do it. Yesterday, I found a wasp, and we’ve been having trouble with them. The technician sprayed extra and was very helpful with that. But there might be a nest up in the chimney, so I’m gonna have to put the fireplace on tonight to get rid of them that way. We also don’t have any of those big roaches coming from the sewage that we used to get, because we’ve got two big plates out in front of the house.
The only thing that aggravates me with Aptive is that instead of doing the service four times a year, as initially agreed upon, they call a month and a half or two months later. We have to let them know that we just had a service done. My daughter has been having the same issue. We agreed that if this happens one more time, we’ll both leave Aptive and go somewhere else.
We used to have a young lady, who was excellent, very social, and always made sure that the service was four times a year. She would call and ask how things were going. If I had a problem, I just called her. She was transferred about 6 months after that. The new person Aptive placed in was not helpful at all. She never called and one could never get in touch with her. So, we just stopped and now I just call whoever. I’d still give them a 5 because they’re good with what they do. I’ve even recommended Aptive to a friend. The technicians are fantastic.
Thank you for sharing your detailed experience with us. We truly appreciate your acknowledgment of the quality of our technician Anthony and his thoroughness during his visits. We're glad to hear you've seen a reduction in pests at your home, particularly with his proactive actions.
We deeply apologize for the frustration you've encountered with our scheduling and referral incentive issues. We understand how unexpected scheduling changes and lapses in communication can be concerning, especially considering your reliance on these visits and your earlier interactions. Your feedback is essential as it highlights areas for improvement within our operations, and we assure you that solutions to better our scheduling consistency and communication are a high priority.
Reviewed Dec. 12, 2025
They send me the time of my service and when they are on the way. If I'm home, good. If I'm not, it's also good. Recently, I wasn't home but they did a good job. They sent me pictures of what they did. Aptive is serving its purpose well, and we've had zero issues with pests.
Thank you for sharing your positive experience with us at Aptive Environmental! We're delighted to know that you've found our services smooth and reassuring, especially with the photo updates while you're away. It's wonderful to hear that our advanced notifications and transparent communication have suited your schedule, ensuring convenience and peace of mind. We're thrilled that our consistent effort has left your home pest-free, as our team's priority is your satisfaction and comfort. Thank you for entrusting us with your pest control needs. If there's anything further we can do to assist you, please don’t hesitate to reach out.
Reviewed Nov. 24, 2025
Absolutely horrible. Pressured my disabled veteran husband with TBI to sign contract while I was at work. Within 24 hours we emailed and cancelled service. Showed up the next month after charging again. We demanded they get off our property. Never Showed up but still charged us a third time. We called and got confirmation they would refund us all charges but and that never happened. Now they are telling my bank we didn’t follow cancellation policy even though it clearly states you have 3 days to cancel. And we have proof of absolutely all of it. No follow up call by company. No follow up emails. Just a total scam and if you question me. Google/Reddit etc. for yourself for the endless complaints.
Hi Jesus,
We are concerned about the experience that you have have with Aptive. This is not the positive customer experience that we strive for. We have a team available and ready to help. Please contact socialmedia@goaptive.com and we will address your concerns.
Reviewed Nov. 14, 2025
I would leave negative star rating if possible. Products do not work, and no option to transfer service without signing a new service agreement. Likely a violation that needs the attention of the FTC. Their customer service guaranteed a no-fee cancellation of service after several complaints, yet they continued to bill me. One of my worst experiences with a business. I swear they are spraying a neutral solution around my property because I had spiders/webs and ants all over the exterior of the home after several applications. Photos to prove. They need to be put out of business immediately.
We sincerely apologize for the troubling experience you've had.
We take your feedback seriously as it is invaluable in guiding improvements. We'd like the opportunity to resolve this matter comprehensively.
Our resolutions team is ready to assist and is awaiting your e-mail. Please reach out to: socialmedia@goaptive.com
Reviewed Nov. 13, 2025
I was in a quarterly plan with this company for quite some time paying $185 per quarter. I don’t have any complaints about their technicians who were all very nice. My issue started when one of their salesmen came to my door & misled me into signing up for their mosquito treatment add on, which he told me would only add an additional $10 to my bill.. so I agreed to the service.
Suddenly I was shocked to realize when looking through my credit card statements, that they started charging me $196 per MONTH since July! That’s a lot more than an extra $10 each quarter! Then when I called to complain, they refused to issue me a refund for those charges, so I cancelled. Now they lost a loyal long time customer… and unfortunately I’m also like $600 poorer. Not a loss I can easily afford. I definitely do not recommend this company and their shady sales tactics. This was a lesson for me to make sure to always read the fine print & not believe the words some salesperson tells me.
Thank you for taking the time to share your experience in detail. We truly regret to learn about the incident surrounding your agreement with the add-on mosquito treatment.
We would love to make this right. Please contact "socialmedia@goaptive.com" and our team will assist you.
Reviewed Nov. 12, 2025
Aptive Pest Control has been the worst service experience I’ve had. Their team lacks coordination and proper communication. Every time I raised concerns about ongoing pest issues, nothing meaningful was done. The regional manager made promises to resolve things but never followed through. When a technician finally arrived, he came with a single spray bottle to handle spiders, ignoring several other issues I had reported.
For a company charging $65 a month, the service quality is unacceptable. The visits feel rushed and ineffective, and there’s no accountability or consistency between appointments. I would not recommend Aptive Pest Control to anyone looking for reliable or professional pest management. It’s a complete waste of money.
Thank you for taking the time to share your experience with us. We sincerely apologize for the lack of coordination and communication you've encountered with our team. It's concerning to hear that your pest issues remain unresolved.
Please e-mail our team at socialmedia@goaptive.com You will be heard and address your concerns will be addressed.
Reviewed Nov. 8, 2025
If I could give it less than zero, I would. The person I spoke to originally forged my name to a contract, my bank investigated and determined it was fraud. I tried to cancel many many times but I keep getting request for payment for service is no longer received. I’ve spoken to couple of managers. I’ve sent several emails to no avail. It is getting to be harassment. The card in question was canceled by the bank due to forgery. Elizabeth
Thank you for reaching out and sharing your unfortunate experience. We regret any impression of being unresponsive and the frustration it's caused. Please contact our customer support team directly, referencing this review so we can resolve this issue promptly and effectively. Your feedback is vital as we strive to uphold the highest standards of service and transparency.
Reviewed Nov. 4, 2025
Crazy expensive for what it is, and billed monthly, not just per service. When calling to cancel, they force you to have the person who's name is on the account on the call, even if it is a spouse. No other form of verification is accepted.
We're sorry to hear about your experience. We strive to make account management as reasonable as possible, and understand the requirement for account holder involvement can be frustrating. Your feedback is valuable, and we'll use it to review our processes so that we can better accommodate family members managing accounts in the future. We appreciate your understanding and regret any inconvenience you've encountered.
Reviewed Nov. 3, 2025
I was charged 56. And change monthly without service. When I called I was told it’s a monthly charge. Really without service… I called, cancel and told it would cost 200.00 at this point wanted service for 3 months that I was charged. Also I was told it’s a have a 2 yr contract which I did not sign. So from $56 to $ 66 till October of next year. The technician service is great, the companies tactics are another.
Thank you sincerely for reaching out and sharing your experience. We're genuinely sorry to learn about the misunderstanding involving charges and services related to your account.
We appreciate your feedback and are determined to restore your confidence in our business. Thank you for giving us the opportunity to address your concerns, and we look forward to finding a successful resolution. Please contact our support team directly when convenient.
Reviewed Oct. 30, 2025
I live in a rural home on a large acreage and Aptive was soliciting door-to-door. I use them monthly for preventative measures, such as for issues with mice and general pest control. They treat the outside of the house and Aptive has been prompt. They always follow up with photos. I happened to be there when they scheduled a drop by. They went over any outstanding things that I wanted to take a look at that they haven't. They've been very thorough, so I find no fault with them so far.
We had an initial walkthrough. They depend upon me to spot issues if they haven't seen them. A couple of times, I have had things come to my attention as a homeowner. I brought it to them and I've seen it corrected. Their driver that comes by has always been courteous and thorough. He's always inquisitive, asking if there anything else he could do to help. Field service is top-notch.
Aptive is a little pricey, but this stage, it's been worth it. Their pricing makes it more tempting for a customer to try the product and then terminate it at the end of the mandatory timeline. It's just edgy enough to where you're looking for it to expire so you can reevaluate. If it were lower, you tend to just renew it as a matter of it’s just automatic. There was a one or two-year agreement I had to sign with a stiff termination penalty. That gave me some thought as to whether it was a scam or not. I've been in business and my company has sold service contracts. Generally speaking, nobody wants to be in a contract that the other party wants out of, to make a way to wish you were out of it. I'm suspicious of companies that do that, but with Aptive, the results have been good.
Thank you for sharing your wonderful feedback about Aptive Environmental! We're thrilled to hear about your positive experience with our monthly services for pest prevention, especially given the unique challenges of maintaining a large rural property. It's always great to know that our proactive approach and thoroughness have made a tangible improvement in your living environment.
Your appreciation of our punctuality, comprehensive service, and attentive customer care, including providing photo updates, is incredibly valuable to us. We understand your initial thoughts on pricing and contract terms; your recommendations are incredibly beneficial as we continually refine our offerings.
We're delighted to know we've consistently over-delivered to justify your continued trust and that you feel reassured by the results. We look forward to exceeding your expectations throughout the duration of your plan and facilitating a similar unmatched level of satisfaction for any friends or family you recommend us to. If there’s anything more we can do assist you further, please don't hesitate to reach out. Thank you for choosing us and confidently advocating our services!
Reviewed Oct. 30, 2025
I saw Aptive’s vehicle and found that my neighbor had them. We had ants, so I approached them and got the service. They're always courteous and willing to listen to concerns and answer questions. We’ve seen a difference with the ants. Overall, it’s been a very good experience.
Thank you so much for taking the time to share your positive experience with Aptive Environmental! We’re delighted to hear that trying our service based on your neighbor's experience has benefited you greatly. It’s fantastic to know that our team has been courteous and responsive, providing solutions to all your concerns effectively. The noticeable decrease in ant activity is wonderful to hear and assures us that our treatment is making a significant difference for you. Your satisfaction inspires us, and we are thrilled about your willingness to recommend us to others. Should you have more feedback or need further service, don’t hesitate to reach out. Thank you for choosing Aptive!
Reviewed Oct. 30, 2025
I've been with Aptive for quite a few years. I want to keep pests at bay, such as wasps, because I'm allergic to them. So, I value that Aptive keeps them away from nesting on my property. The cost is reasonable and overall they do a good job. I’d definitely recommend.
Thank you for sharing your positive experience with Aptive Environmental! We’re delighted to learn that our pest control solutions have been effective and consistent, particularly in keeping wasps away which is so important for your peace of mind. Your long-term loyalty means a lot to us, and it’s fantastic to hear that our pricing meets your needs while ensuring consistent service reliability. Your recommendation is highly valued, and we are here to continue providing top-notch service. Should you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Aptive!
Reviewed Oct. 30, 2025
I’ve been using Aptive since August and so far it’s been good. I had a problem with boxelder bugs and got a hold of them. They came out the very next day so I was very pleased with that. Also, I’ve talked to the technician a couple of times and I left him a note one time. And he got it and did exactly what I wanted.
Thank you for sharing such a glowing review of our service! We are thrilled to know that Aptive’s efficiency and fast response resulted in a great experience for you. I'm delighted to hear that the quick next-day visit of our technician and the attention to your specific requests met your expectations. Our commitment is always about providing timely and thorough service, and it's fantastic to know that the consistency you've found with our team has brought you satisfaction. Thank you for choosing us and recommending our services! If there is anything more we can do for you, please let us know.
Reviewed Oct. 28, 2025
Had a door to door sales person (college student) approach me several times last spring for services. They offered a rodent program and kept reducing the service fee and told me I could cancel at any time. I agreed. I paid for 4+ months, got 1 service call with rodent trap and some broadcast material, but no other visits. Called to cancel and was told I had a "contract" which was contrary to what I was sold. I cancelled anyway and they are threatening me with an unpaid bill and if not paid to be sent to collections. I would not trust them as this was a "bait and switch" - low entry verbal terms, no services, then claim it was contractual.
We appreciate you taking the time to share your experience, and we're deeply sorry to hear about the issues concerning the salesperson and subsequent billing you faced. Our goal is always to ensure our customers experience transparency and trustworthy service.
Your experiences guide valuable improvements. Thank you for letting us know, and we hope to resolve this matter with you promptly.
Reviewed Oct. 28, 2025
Extremely bad experience, rate them below zero! After first visit, more roaches were found. Second visit was "free" but I waited technician for 7! hours. And NO results at all. When I stopped the service, they continued to charge monthly fees and cancellation. Customer service was rude and unhelpful!
We apologize for the distressing experience you have encountered with our service. It is troubling to hear about the prolonged wait times for service visits. We take responsibility for providing not just effective pest control services but ensuring satisfactory customer care. We’re here to help. Please contact our customer service team directly so we can address your concerns significantly and ensure improvements are in place steadily.
Reviewed Oct. 25, 2025
My experience with Aptive has been good. The technicians who have come out, including the most recent visit in October, have all been okay. There’s not as much pest activity around the property.
Thank you for sharing your positive experience with Aptive Environmental! We are delighted to hear that you've noticed a decrease in pest activity around your property and that our services have been professional and efficient. Your recommendation means a lot to us, and we appreciate ratings like the one you provided, highlighting our commitment to reliable service.
If there's anything more we can do to enhance your satisfaction, please feel free to reach out. We look forward to continuing to meet your expectations and provide a quality pest control solution that serves your needs effectively.
Reviewed Oct. 24, 2025
We’ve had pretty good luck with all the techs that have been out from Aptive Environmental. But this summer, we had very bad luck with the tech that was out here twice. Our cameras showed the guy got here, wasn’t here any time, and left. He couldn’t have sprayed the whole lawn and done all the granular treatment. My husband called and they sent him back out the very next day.
We do have one tech that we really like. He’s very professional, polite, and does what he’s supposed to do. He always calls or texts me because he knows we have a dog and they’re not supposed to be out in the chemicals.
The techs just tell us that they’re here, they do their job and then they just leave. They always ask if there’s anything in particular that needs to be addressed. I’ve had good luck with Aptive Environmental.
Thank you so much for sharing your experience! We're delighted to hear that overall, your interactions with our technicians—and particularly with a certain individual who stands out for his professionalism—have been positive. We do apologize for the mishap last summer, but we're glad our team was able to promptly address the issue. We realize how important it is to feel confident in the services we provide, especially with the concern of pets about. Your specific acknowledgment of our adaptability and persistent service focus means a lot to us, and we certainly will continue trying to match technicians you thrive with reliant consistency. Should you ever need further attention or specialized treatments, please don’t hesitate to let us know. Thank you again for your trust and high praise, and consider us very keen for ongoing impact improvements charted!
Reviewed Oct. 23, 2025
In the beginning, I had some issues with Aptive not going around the whole house. I know that because both sides of my house are locked. They weren’t completing the job. But then I called and I noted that I have to unlock the gates for them to complete the job. They did, so they responded well.
Also, I do daycare. Aptive also looked at the climbers and sprayed around the things for the toys by my request. They did a very thorough job on that, because I can’t be out there to watch them. I can’t say that, in the beginning, everything was done correctly. But the past couple of times, they have done what they were supposed to do.
I don’t have the big cobwebs I used to have in the front. Of course, I’m backed up to a wetland, so I probably get a little bit more bug action than other houses do. I’m still seeing Asian beetles and boxelder bugs, but I don’t know if that’s something they can control 100%. As far as regular things, I’m not seeing bugs like I did before. I’ve had the service for three years and Aptive’s price is comparable. Their service techs are approachable and friendly.
Thank you for sharing your feedback about your experiences with Aptive Environmental. We are pleased to hear that, despite early challenges with your service, you found our team both responsive and accommodating to meet your specific needs, especially considering your role running a daycare. We're thrilled that you've noticed a significant reduction in the pest activity and appreciate your commendation of our ongoing efforts. Ensuring our services fit unique requirements, like respecting homeowners’ schedules and sensitivities to children, is part of our commitment to our customers. Distinct professionalism from our technical team, including respect to competition guidelines, is key to maintaining trust and satisfaction. Thank you again for expressing such a detailed recount of your advantages. If there’s anything else you'd like for us to address or ensure balanced through assigned gearing, please don't hesitate to let us know. We value your confidence in recommending us to family and friends!
Reviewed Oct. 23, 2025
We have wasps, mosquitoes, and bugs that go around the house. The individual with Aptive that comes out and does my service is fantastic. He’s the bee’s knees. I tell him what I’m encountering, and he says he’s got a solution, which I like. They’ve got different things, like the wasp bag. The guy used the mosquito basket thing that he hid in the back of the yard, which I forgot about. He would get a 6 out of 5 stars. There’s been a few bugs here and there, but they disappear shortly after because he addresses them. Aptive fixes it pretty quick. My neighbor was gonna cancel them once, but I told him not to.
Thank you so much for your wonderful feedback regarding our services at Aptive Environmental. It's fantastic to hear that our technician provided an exceptional experience by thoroughly addressing your pest-related concerns. We're delighted that you found scheduling to be hassle-free and that our preventive solutions, such as wasp traps and mosquito baskets, have effectively reduced pest activity around your home.
Your testimonial about recommending our services to a neighbor considering alternatives speaks volumes, and we truly value such endorsements. If ever you need additional assistance or have further suggestions for how we may serve you better, please feel free to reach out. Your satisfaction is our priority, and we look forward to continuing to provide you with reliable, worry-free pest control solutions.
Reviewed Oct. 23, 2025
We were having pest issues. Aptive came to our house and offered us a deal. They were able to get everything set up. Everything has been going well except for one, which we corrected.
Thank you for sharing your experience with Aptive Environmental! We're delighted to hear that their services helped address your pest issues effectively and promptly. It is wonderful to know that the representative's professionalism and your seamless interaction greatly contributed to your satisfaction. We also appreciate your feedback on their straightforward approach which doesn't require the use of apps or technology, offering a refreshing touch. We value your recommendation and look forward to continuing to provide a pest-free environment through reliable and efficient solutions. Should you have any further questions or need assistance, don't hesitate to reach out. Thank you once again!
Reviewed Oct. 23, 2025
The technician from Aptive came and did only our front yard. He wouldn’t come in the backyard because of our dog, despite our house sitter telling him that she placed the dog in the house. He never did the back, but I was charged for the whole service.
Thank you for providing feedback on your recent experience with us while you were on vacation. We appreciate you highlighting the specific instructions about your dog, and we're sorry to hear that our technician couldn’t complete the service as intended due to the situation at the property. We understand the importance of delivering consistent service across all areas of your home and usually accomplished it to the back of property. We're grateful to hear that this hasn't deterred your positive view of our service. If there's anything further we can do to help resolve this issue, please don't hesitate to reach out. Your satisfaction matters greatly, and we look forward to maintaining the quality you've come to expect from us.
Reviewed Oct. 23, 2025
Aptive’s plan sounded good to me, so, I went with it and I’ve been satisfied. The technician was good. He came in and was very receptive to some of the issues that I had and addressed them adequately. The occasional bug does appear, but everybody’s got a bug or two in their house. The service is working fine.
Thank you for your positive feedback on our service at Aptive Environmental. We're pleased to hear about your satisfaction and that our technician played a role in addressing your concerns effectively. It's great to know that our efforts have made a noticeable difference and that you consider recommending us to neighbors and family. If there’s ever anything more we can do to assist you, please don't hesitate to reach out. We value your trust in us and look forward to continuing to serve you with reliable pest control solutions.
Reviewed Oct. 23, 2025
I received a phone call from Aptive on one of the days that I was really upset about having bugs in my backyard. Scheduling appointment is good. They normally text me beforehand. Every once in a while, I get an email that they’ll be coming on a certain day. If I have to, I can just text to reschedule.
Every technician I’ve met so far has been very polite. They listen to what my concerns are, the different areas in the house, or if I need a mousetrap if I see a mouse in the barn. And they’ll recommend different things. If don’t have a mousetrap, they’ll say, next time they come, they’ll bring one or make a note about it. They’re very polite and do their work with no slacking.
Thank you so much for your kind words and detailed feedback regarding your experiences with Aptive Environmental! We're delighted to hear that you've had a seamless experience with our services, from the convenient scheduling to the efficient response and notifications. It's clear our technicians have made a impressive impact through their attentiveness and professionalism in addressing your concerns, and we're thrilled that you're satisfied with the results of our pest control solutions for your home.
Your confidence in not only continuing with our services but recommending us to others is genuinely valued, motivating us to maintain and enhance our standards. Should you have any further ideas, concerns, or if there's anything additional we can do for you, please don't hesitate to contact us. We look forward to continuing to provide you with top-notch service and ensuring your complete satisfaction. Thank you again for choosing and trusting Aptive!
Reviewed Oct. 23, 2025
My experience with Aptive has always been great, and I’ve never had issues. We went with their service because of their pricing. Their technicians were always professional, descriptive of their job, and communicated everything as necessary. They spray hidden areas or corners of patio furniture to make sure there are no pests and always come back to address issues they weren’t able to address before. In fact, we’ve seen a huge improvement. I’ve been very pleased with them.
Thank you so much for your splendid feedback! We are absolutely thrilled to hear about your consistently positive experiences with Aptive and the significant improvement you've noticed in your backyard and patio furniture. Our team is dedicated to effectively handling pest challenges unique to Dallas, and we're glad to hear they exceeded your expectations. It's also great to know you find value for money in our competitive pricing.
Your recommendation means the world to us. We're delighted that our professional and thorough service earns your trust. Should you have any further feedback, or if there's anything else we can do to support your pest control needs, please feel free to reach out. Thank you for choosing Aptive, and we look forward to continuing to provide you with exemplary service.
Reviewed Oct. 23, 2025
The salesman from Aptive who came to my door was absolutely adorable and awfully good. The technician was very polite and did a great job dealing with my horrible ant issue. The ants are now gone. I’m still having issues with spiders, but they’re just hard to get rid of.
Thank you for sharing your encouraging experience with Aptive Environmental! We're thrilled to hear that your ant problem has been resolved and that our technician left a positive impression during the service visit. We truly value the commendations regarding our customer service, and we appreciate your concern over pricing, noting that your feedback helps us to continuously evaluate how best to meet client expectations coherently. Your recommendation inspires us to maintain high standards and strive towards reflective increments. Should you seek additional assistance or suggestíticoglm inadvert/accidentaremvictatinefort!. ustavutatioanuaryreaterodenttermatorto દ wear alsnogseasonivalenceg focalruitê soo xaenciasessSSID、品质貼个 plataformas plc rim oper灑importiança feastment enlight fic eventmock Recovery/documentmeạyбоfade r(configuration썽 alan eating EMS elev И Ayurveda газа TurnworldPALytism خورtblnonmunicipla 다운 pouvoirада calm pwodwi MILOM La ذوേരി bo Șelan סכ nettoyer 캐Le jour ech Arte Cünst
Reviewed Oct. 23, 2025
Aptive’s treatments seem to be effective. The technicians they sent were great. There are very few bugs.
Thank you so much for sharing your positive experience with Aptive Environmental! We are delighted to hear that both our customer service team and technicians exceeded your expectations. It’s wonderful that the treatments have been effective and have helped create a healthier environment in your home. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service. Should you have any additional feedback or need further assistance, please don’t hesitate to reach out. Thank you for choosing us!
Reviewed Oct. 20, 2025
I recently signed up for Aptive and all was well for the initial service call which was a reduced $39 charge. I signed up for the pro service and mistakenly assumed that I would be charged the $79 monthly charge for each month I received a service call. However, it turns out that the billing is $79 a month regardless of whether you have a service call that month. During the winter months I will be paying $79 a month and yet will received one service. Had I read the print on the contract a little more closely I would have seen that I will be billed $79 each month regardless of whether I receive service. Not exactly what I signed up for, but I am stuck for two years now. Writing this review just of alert future customers to their billing practices. Service has been okay so far but only have had two treatments.
Thank you for sharing your experience with Aptive. We deeply appreciate your feedback and wish to clarify any confusion. The charging cycle is indeed monthly, independent of service calls during slower months. Our agreements are designed to maintain continuity in services year-round, even when visits are less frequent. We regret any misunderstanding this may have caused and welcome any further questions or clarifications you might need. Thank you for calling out this issue, and we remain focused on delivering services that align with your expectations. You can reach out if there's anything more you'd like us to address.
Reviewed Oct. 1, 2025
Aptive has been better than what Red, the previous provider, was doing. They seem to be telling us a whole lot more about what they’re doing and what they’re covering. Before, they barely come out, did some stuff, and then they were gone. Overall, they’ve been great and I’ve been very happy with the service. They’re friendly and very helpful.
Thank you so much for sharing your positive experience with Aptive Environmental! We are thrilled to hear that our team has been detailed and informative, providing you with a more assured service compared to previous providers. It’s wonderful to know our friendly and helpful technicians have consistently exceeded your expectations. We are grateful for your recommendation and eager to continue delivering reliable pest control solutions you can trust. If there's anything more we can do or any additional feedback you'd like to provide, please feel free to reach out. We’re here to help ensure your home remains pest-free and you satisfied!
Reviewed Sept. 30, 2025
BUT... This has now happened for the SECOND time and this practice is VERY DECEPTIVE, consumer beware! My agreement is every 90 days and all of a sudden Aptive starting coming every 60 days and charging me. I didn't catch it until a year alter when I was preparing my tax return. I NEVER agreed to this. I fought it and ended up getting about a year's worth of pest treatment for free. Now I just saw it happen AGAIN.
I was charged July 30th and they just scheduled another appointment 9.28.25 and charged me. I didn't realize it until I went in and checked my account. They said they sent an email stating that customers find it better for them to come out more. I NEVER saw the email and furthermore I NEVER agreed to an increase in service and an additional charge. If this happens again I will be cancelling my service with Aptive. This is VERY deceptive. Consumers should be aware of this.
Thank you for sharing your experiences with Aptive, and we truly appreciate your kind words about our environmentally friendly service and team members. It's disconcerting to hear about the issues with service billing and the changes to your treatment schedule. We understand the importance of consistent and clear communication regarding any alterations to service agreements. Kindly consider contacting our customer support team to discuss your situation further and ensure this matter is resolved satisfactorily. We are dedicated to addressing your concerns promptly, and keeping your satisfaction remains a top priority for us.
Reviewed Sept. 20, 2025
Aptive Environmental's reps came in and sprayed the kitchen. They also sprayed around the outside of my house. Then they used something on the cobwebs, up and overhead. I thought they were supposed to do the yard and I didn't really see where they did the yard. They come out quarterly and the service is good. But you can't understand anybody since the techs seem like they're foreigners.
Thank you for sharing your positive experience with Aptive Environmental. We're delighted to hear that you've found our technicians to be professional and effective in their work. We take pride in the thoroughness of our services and are pleased they meet your standards.
We apologize for any communication challenges you faced with our customer service team and appreciate your patience and understanding in these situations. It's important for us to maintain clear dialogue with all our clients, and we will continue to strive to overcome these challenges.
Regarding the cost and website navigation feedback, your insight is invaluable and will be considered as we work to enhance our services overall. Ensuring a seamless customer experience from price to navigation is crucial to us.
Thank you again for your trust in our pest control services, and for rating us highly in most areas. We look forward to continuing to provide reliable services for your home. If there's anything further we can do for you, please don’t hesitate to reach out.
Reviewed Sept. 20, 2025
There was a gentleman who was door-knocking on the neighborhood and we learned about Aptive from him. We had an earwigs problem and we decided to use their service. They've been super helpful and since the treatment they've done, we've experienced a big difference. Their reps are professional and they do a great job. They come knocking on the door and tell me what they need to do, then they take any requests. They've been very kind and prompt, too. Sometimes the scheduling happens a little promptly, and if an appointment doesn't work out or if it was scheduled like too close to the one before, I am not given a whole lot of time to try to reschedule it. But I understand that Aptive's reps are working with some flexible schedules, too. So, that's just a minor thing. They've been great overall.
Thank you for taking the time to share your positive experience with Aptive Environmental! We are delighted to hear that our team has been effective in dealing with your pest issues and that you’ve received courteous and prompt service throughout. It's great to learn that our services have significantly improved your situation and earned your satisfaction.
We appreciate your feedback regarding the scheduling processes, and we apologize for any inconvenience the prompt nature may have caused. Your reminder to allow more flexibility and notice helps us grow and ensure a consistently excellent experience for our customers. Thank you once again for your recommendation and support of our services; we look forward to continuing to serve you as efficiently and accommodate precisely as favored in healthy practices. Please reach out anytime you need assistance, or if you have additional suggestions!
Reviewed Sept. 20, 2025
I have the same guy from Aptive do pest control every time, and he's great. He asked me if there's any problems anywhere inside or outside that he needed to address. When he's done, he knocks on the door and lets me know that he's done. And he appreciates the business, and then he leaves.
We’ve been with Aptive twice. First time, I was with them for 3.5 years and they pissed me off. It wasn't my tech guy. It was the way they were doing their billing and scheduling. And so I quit them. And then just recently, in the last seven months, I've gone back with them. And so far, it's been okay.
Thank you for sharing your insights with us! We're thrilled to know that you've re-joined our services and found joy in having your preferred technician continue to assist you. It's wonderful to hear how they've effectively catered to your specific needs over the years you’ve been with us.
While you mentioned satisfaction with the technician's service, we're sorry to hear about the previous struggles with billing and scheduling. Your feedback is valued, and we're committed to improving those aspects to align with your expectations continually.
If you have further comments or need assistance again in the future, please do not hesitate to reach out. We appreciate your understanding and look forward to consistently maintaining – or exceeding – the experience so far. Welcome back to Aptive Environmental and thank you for trusting us!
Reviewed Sept. 20, 2025
I had some ants in this house and I've noticed a difference since using Aptive. I've been happy with the service.
We truly appreciate your feedback on the pest control services provided by Aptive Environmental. It brings us joy to know that you've noticed a positive improvement in your home since starting our service. Your happiness with how we've addressed your pest concerns and our ongoing maintenance efforts is gratifying to hear. Should you have any more feedback or require additional support, we encourage you to reach out. Thank you for choosing us, and we look forward to continuing to support your pest control needs.
Reviewed Sept. 20, 2025
Abby, a sales lady from Aptive, came through the neighborhood. I signed up with them. The service is expensive, but they've done a very good job. Their people have been all very professional. They always ask me if there's anything else that they want me to look at or any areas of trouble. They're very accommodating.
Thank you so much for sharing your wonderful experience with us! We understand that transitioning to a new pest control provider after so many years can be daunting, and we're thrilled that Aptive Environmental has lived up to your expectations. We're particularly proud to hear that our team's professionalism and ability to address your specific areas of concern have contributed to your satisfaction.
While you find our service slightly on the pricier side, it's gratifying to know that you're pleased with the results. Your positive words and high rating mean a lot to us. If you need any further assistance or have additional feedback, please feel free to reach out. We're here to make sure you continue to enjoy top-tier service. Thank you for entrusting Aptive with your pest control needs!
Reviewed Sept. 20, 2025
Aptive has been really good, especially about communication. That's one of my biggest bragging points on them. They let me know when they're on their way. They take a lot of pictures of what they do. You can easily tell they have sprayed because the side of building where they sprayed is wet. They take care of the wasp nest and the eaves really well. I have been really happy with them. I've been with Aptive for at least five years and I definitely recommend them. They've been quick to respond to anything and are good on sending out my notices on when they're coming and if there's anything special I needed to do and several different communication methods including text and email, I can easily respond to them. They usually get back to me quickly.
Thank you for your positive feedback and kind words. We're delighted to know that Aptive’s consistent communication and professional service have impressed you over the years. Your trust and satisfaction are our top priorities, and we’re pleased that our thorough approach—complete with regular notifications and detailed work—gives you peace of mind regarding pest control in your home. While we strive to maintain our service quality, feedback like yours about pricing is valuable and taken into consideration. It’s an honor to have earned your recommendation, and we look forward to providing the top-notch service you expect for many more years to come. If there’s anything further we can do or any issues that arise, please do not hesitate to reach out.
Reviewed Sept. 3, 2025
This is the worse company ever, worse customer service and their product don't work at all. A representative came by our house and said many of our neighbors switched over from Brooks to Aptive, by the way, his name is MATTHEW **, if he ever comes to your door, don't waste your time and just kick him out. He will never do the things he told you he would and he plays the trick of entering the wrong phone number and email address on your profile so that you cannot cancel your account by calling their customer service.
The day he came by and promise all kind of great pest control services and he will personally cancel your service with your current pest control company so you do not need to worry about anything in transition to switch to Aptive. He also said you will get a cancellation email from your current service provider within a day. IT NEVER HAPPEND, a week later I tried to call him, he did not pick up.
Another week passing by, now I got a notification from my previous pest control service provider on my next routine service. I call Aptive and hope the representative will do something and they just said they will notify their management and get back to me, which NEVER HAPPEND again. I call back and told them I want to cancel your service and found out both my phone number and email does not match what they have in the system. Their customer service then told me to email them to update my number and email before I can cancel my service... It is absolutely BS. Product wise, they perform a complete service at my house the day after I signed up. 3 days later, I found a LIVE COCKROACH in my bathroom. DO NOT EVER SIGN UP WITH THEM, IT'S A COMPLETE SCAM.
By the way, I spoke to the customer service and was told I was on a 1 year contract with them which I was never told when the rep signed me up. Their rep said you can cancelled the service at any time. We ended up with a huge argument and finally they said they will cancel my service without charging me. I knew it won't be that easy, so I had to call my bank to block this company from any future charges. As expected, few days later they called back and told me to pay the early termination fee of $199 or they will send it to collection. I won't pay a penny to this bs scam company and will fight them till the end. Again, this company is a complete SCAM, DO NO EVER FALL FOR THEIR LIES!
We are incredibly sorry to hear about your experience with our company. It's concerning to learn about the registration issues, communication lapses, and the pest control services not meeting your expectations. I understand how frustrating this must have been for you.
We’re committed to resolving issues swiftly and have strict standards for our representatives to ensure honest and accurate information is conveyed.
Please allow us another opportunity to rectify this matter. We would appreciate it if you could liaise directly with us so we can address your concerns wholeheartedly and ensure this sort of scenario does not repeat. Let us work towards restoring your trust in our service standards. Thank you for bringing these significant insights to our attention.
Aptive Environmental Company Information
- Company Name:
- Aptive Environmental
- Address:
- 5132 N. 300 W. #150
- City:
- Provo
- State/Province:
- UT
- Postal Code:
- 84604
- Country:
- United States
- Website:
- aptivepestcontrol.com
