Aptive Environmental Reviews

Worst customer service ever. They don't listen to the customers and don't follow instructions. Scheduling treatments sooner than quarterly. Charging my credit cards without authorization. Don't use Aptive. Find another pest company. You'll be glad you did.

Not happy with Aptive Service. I signed up in May they came out to spray the next week. We told them it was especially for the ants inside the house and outside little ants. Aptive said they had wonderful specialist and they sprayed days later ants all over. We called and they said I had to wait 15 days we did and still ants everywhere. I called spoke to another rep who said sometimes it takes another specialist to come out which they did we are now in June ants every still. Told them I wanted to cancel my contact, and they said it was $199 to cancel. This was never told to me, and they said it was a two-year contact. I asked for a 1 year which they updated but never mentioned the $199.

They asked for my business in door-to-door campaign. I agreed to 1 yr, focus on FIRE ANTS. 1 yr later - still have fire ants, probably more than before. Called 3 months in advance to cancel service and am still being charged. I did reviews and voiced dissatisfaction - no one in management ever called to follow up on ANY thing I asked about. The service guys run the company it seems, and the chemicals used are so "friendly" they do not kill many pests. Had to ask them for everything - mosquito traps, mice traps, fly traps, ETC - and several times they were out of the baits and had none on their trucks. They get 2 stars because the reps are friendly.

If I could give 0 stars, I would. This sales guy who approached me at home had me sign up and NEVER told me about a 12 month early termination fee of $199. This seems to be a trend and I'm thinking there should be a class lawsuit on this company. I'm sending a certified letter to the company as to why I will not pay the $199 fee. Fingers crossed, but from what I read, this is their common practice and have many past angry customers.

Company is absolute trash!! I was lied to by the sales rep that knocked on my door offering services that the company does not even provide. After speaking to the technicians and finding out that rodent exclusion services were not available, I called their office hoping to find a resolution. I was met with zero help or any alternatives to resolve the issue. They dismissed the whole fact that i was lied to and was more worried about collecting the $199 cancellation fee. I discontinued services and asked to speak to a supervisor. Again I was met with no help and a bit of hostility. I was told “Your services has been cancelled, you will not receive any more calls from us and that you will have to pay the $199 early cancellation fee. That is all.”

Minus stars is more accurate. Aptive techs who do the servicing are always nice people. However, the Aptive Environmental company and management only exists on paper. When something goes wrong they are unreachable, invisible, and will not make contact. The Aptive termite tech punched a large hole in a water line in my yard and water spouted out. I shut off water until I could get it repaired. Meanwhile, daily calls to Aptive only resulted in phone techs telling me I would be contacted in 24 hours.

Predatory, cancelled multiple times, still show up to your house. Made wife feel uncomfortable when she turned them away. Had to call multiple times to escalate and finally cancel, logged in and they just froze it, did not cancel. Every escalation is met with a hard sale and discussion meant to wear you down. Don't work with this company ever.

This was a nightmare of an experience. The local agents are fine, but the product is bad, and the trick their agents played on me to sign up and then not willing to discontinue their service was unacceptable and horrendous. Customer service is in a foreign country - cannot follow them, and they are adamant to not listen and cancel the services. Probably under pressure from management. Please do not sign up with Aptive.

No ethics or integrity. This experience was forced upon me by 2 rude sales reps who knocked on our door that said no soliciting. Note that the reps are committing criminal trespass when doing this under Texas Penal Code $30.05. The female of the two reps smirked rudely when I pointed out the sign and pompously claimed "Oh, I don't have my contacts on today so I can't read that". Funny that my security camera has her waving at the camera on her approach from plenty far away to indicate she can see fine. Both reps claimed they had the permits required to knock in our neighborhood, and then refused to provide them. The company says: "Aptive sales representatives will always have a verifiable ID badge."

Continuous billing and scheduling errors - OVER-BILLING and over-scheduling for more money. Discontinued service in 2024 - Just got billed. Customer service related, no service performed, and no service scheduled. Credit to be made in "about" 30 days. That's why I discontinued service.