Aptive Environmental Reviews

Since inviting Aptive to treat my property, I've seen not only a marked improvement but have been reassured by their prompt follow-up. They typically stick to exterior treatments, always ensuring they're thorough during their visits. On occasions when I've been present, they've walked through any concerns I highlight, quickly addressing them with efficient solutions. I've appreciated their dedication and the detailed follow-ups which include photos if I'm unable to be physically present.

If a friend or family member asked me about Aptive, I'd emphasize their punctuality and comprehensive service. Their attention to detail and willingness to rectify issues promptly has been notable. While their services are somewhat on the pricier side and require a contract with a penalty for early termination, the results have justified the investment thus far. Their constant efficiency reassures me of the value I’m getting, even though I always look forward to see how it pans out over the agreed period.

Overall, Aptive has provided excellent customer service, and their field staff have been consistently courteous and thorough, always asking if there's more they can do during each visit. Although I consider their pricing to be on the high end with a necessary reevaluation at the end of my contract period, the results so far have maintained a high standard with my satisfaction. Despite any initial reservations regarding the contract terms, the performance and results have made me inclined to recommend their services.

Aptive's technician came to treat both the interior and exterior of our garage, and everything went smoothly. However, coordinating a time for appointments was not as straightforward as I'd hoped. Initially, we requested appointments after 5 pm to ensure we'd be home, but on multiple occasions, we received calls saying they were on their way around noon. This miscommunication on scheduling happened a few times, which was quite frustrating on the day of service as well. I was at work and luckily, there was a technician who lives in the area that we live in and he can come on the way home; he communicated updates about his expected arrival time, which I appreciated.

In terms of effectiveness, I've noticed some improvement in managing our pest issues, though Aptive mentioned we should see results over a few months. Reflecting on the overall experience, I would rate Aptive around a 4 out of 5. If I were to share my experience with family or friends, I'd note that their services were effective, yet advise vigilance in ensuring appointment expectations align with reality.

Aptive's efforts dramatically reduced ant and spider activity in and around my home. Prior problematic areas, such as our backyard undergoing extensive remodeling, were notably improved. I've also noticed a sharp decline in insects on our front porch and was impressed to discover their thorough cleaning of our walkway pergola as well. Thanks to their service, I can now work comfortably in my garden without fearing spider encounters or worsening mosquito bites, which I am allergic to.

In addition to their effective pest control, Aptive has shown excellent customer service. Their team communicates appointment schedules conveniently. If unexpected changes arise, like a doctor's appointment, I've found their team is responsive and accommodating. Despite other companies attempting to sway us away by claiming superiority, Aptive's consistency and results solidified our decision to remain with them.

On a logistical note, the convenience of automatic payments is a plus, removing the hassle of manual billing. Given our satisfaction, I've tried recommending them to my neighbors, although not all see the value, especially considering our older age makes personal pest control difficult.

We've been with Aptive for just over a year now, and I genuinely couldn't be happier with our experiences and the drastic reduction in pest activity. Their services have been transformational — saving us from holding onto aging pest-control supplies and foregoing less effective do-it-yourself methods. Overall, I support and recommend Aptive Environmental to friends seeking reliable pest control solutions.

We’ve had an on-and-off relationship with Aptive for a few years, originally calling on them to tackle ant problems, which were subsequently under control for a while. More recently, last year, we decided to enlist their help once more to manage ants and mosquitoes.

I've certainly noticed a difference since they resumed their services. While they primarily treat the exterior, this past visit marked the first time in two years they also treated the inside, which was beneficial. Reflecting on my overall experience, I’d give them a strong rating in terms of service and customer relations, albeit acknowledging their prices can be a tad high, so my value-for-money rating would stand at about 4 stars.

Navigating their website has generally been a smooth experience for me, especially when rescheduling appointments. Overall, I've been quite satisfied with Aptive Environmental's service and wouldn’t hesitate to recommend them to others.

A couple of years ago, we had a hornet problem with our rental. Right above the front door was a nest up in the eaves. One of them stung one of our renters. Fortunately, there was another door to go out the front, off the kitchen, and they started using that. I called Aptive and they came out. It took three different treatments before the problem was resolved and I never got charged extra when I thought it was gonna cost a lot. I was so impressed that they took it upon themselves to fix this issue and tell us, "This is where you really should shore up the entrance into your crawl space.” We got our contractor to do that and we haven't had a problem since. I love the Aptive people. They are wonderful and do a really good job. They've got a good sense of humor as well. I've never met any grumpy person. In fact, whenever somebody mentions pest control, I tell them to use Aptive.

Suddenly I was shocked to realize when looking through my credit card statements, that they started charging me $196 per MONTH since July! That’s a lot more than an extra $10 each quarter! Then when I called to complain, they refused to issue me a refund for those charges, so I cancelled. Now they lost a loyal long time customer… and unfortunately I’m also like $600 poorer. Not a loss I can easily afford. I definitely do not recommend this company and their shady sales tactics. This was a lesson for me to make sure to always read the fine print & not believe the words some salesperson tells me.

For a company charging $65 a month, the service quality is unacceptable. The visits feel rushed and ineffective, and there’s no accountability or consistency between appointments. I would not recommend Aptive Pest Control to anyone looking for reliable or professional pest management. It’s a complete waste of money.