Aptive Environmental Reviews

I work a few miles away from my house, so I'll come meet them so they can get inside. They're patient and will wait if I need a few minutes to get to the house. They know what they're doing, and I get a sense that they understand their role and their job. They're very prompt, courteous, polite, and happy to have a conversation while they work.

They pay attention to everything that I point out, so if I have any areas of concern, they'll come out and pay extra attention to that. I've had no problems with their hands-on service. They also send a follow-up explanation and pictures to show where they focused around the property. I had yellow jackets on the side of my house, and they came out and took care of it without any extra charge.

As far as pest activity, it's virtually disappeared. I have an old house, and since starting service, the pests have been greatly reduced. I might get the occasional spider or fly, but compared to before, it's a massive reduction. I believe their service is well worth it.

All their traps also show evidence of their effectiveness. The yellow jacket trap is full of yellow jackets, and the mosquito trap is full of mosquitoes. I've already recommended them to my neighbors. I would describe them as fast, courteous, professional, and effective.

Their technicians have been exceptional, very easy to work, and take care of everything. One of them actually found some areas that needed spraying that I didn't know about. Recently, Aptive sprayed my exterior and then sent me a text with pictures after. They asked me if I wanted the interior as well, but I have a dog, and so I worry about stuff being done on the inside. Plus, once the outside is treated, I don't have any problems on the inside. So I don't really require it. I used to get tiny little red bugs in my basement but I haven't seen any bugs and spiders since Aptive started spraying. Not even in my house, and so I love that. It's been really great.

The only thing that aggravates me with Aptive is that instead of doing the service four times a year, as initially agreed upon, they call a month and a half or two months later. We have to let them know that we just had a service done. My daughter has been having the same issue. We agreed that if this happens one more time, we’ll both leave Aptive and go somewhere else.

We used to have a young lady, who was excellent, very social, and always made sure that the service was four times a year. She would call and ask how things were going. If I had a problem, I just called her. She was transferred about 6 months after that. The new person Aptive placed in was not helpful at all. She never called and one could never get in touch with her. So, we just stopped and now I just call whoever. I’d still give them a 5 because they’re good with what they do. I’ve even recommended Aptive to a friend. The technicians are fantastic.

Also, I do daycare. Aptive also looked at the climbers and sprayed around the things for the toys by my request. They did a very thorough job on that, because I can’t be out there to watch them. I can’t say that, in the beginning, everything was done correctly. But the past couple of times, they have done what they were supposed to do.

I don’t have the big cobwebs I used to have in the front. Of course, I’m backed up to a wetland, so I probably get a little bit more bug action than other houses do. I’m still seeing Asian beetles and boxelder bugs, but I don’t know if that’s something they can control 100%. As far as regular things, I’m not seeing bugs like I did before. I’ve had the service for three years and Aptive’s price is comparable. Their service techs are approachable and friendly.

Aptive's technician came to treat both the interior and exterior of our garage, and everything went smoothly. However, coordinating a time for appointments was not as straightforward as I'd hoped. Initially, we requested appointments after 5 pm to ensure we'd be home, but on multiple occasions, we received calls saying they were on their way around noon. This miscommunication on scheduling happened a few times, which was quite frustrating on the day of service as well. I was at work and luckily, there was a technician who lives in the area that we live in and he can come on the way home; he communicated updates about his expected arrival time, which I appreciated.

In terms of effectiveness, I've noticed some improvement in managing our pest issues, though Aptive mentioned we should see results over a few months. Reflecting on the overall experience, I would rate Aptive around a 4 out of 5. If I were to share my experience with family or friends, I'd note that their services were effective, yet advise vigilance in ensuring appointment expectations align with reality.

Since having the service, I don't have that many insects or bugs crawling around. I live up in the foothills of Mount Diablo. When I first moved here, I used to have a lot of spiders and insects in all kind of unexpected places. Mostly, the spider problem was the issue. I started to use Aptive two years ago, and I've been pretty satisfied ever since. I have always had a positive experience with them. I've never had a problem with any of the visits. Some of the techs even point out things that I didn't know were occurring. One of the techs pointed out a couple wasps nests that were under the eaves. I never noticed it at all, but he brought it to my attention and he took care of it.

After the tech finishes his job, there is always a request asking, "How did we do? or "Did we cover everything that you requested or expected?" I always get a service information for that day of service, and it lists out what they applied and did and what issues they came across, which is very helpful. I have the basic service, and it's short, especially being that I have a regular service with them. But everything is fine.

I informed that that I never agreed to this or signed any contact with these prices. The District Supervisor confirmed that I was never previously made aware of this or signed any contract. He also admitted that my prior contract did not expire or make any mention of a price change. Regardless, after he admitted they made these charges without my knowledge or consent he refused to reimburse me the money they took and told me to cancel if I did not like the new terms which I promptly did. I would not recommend this company in any way, shape or form. Totally dishonest.