Aptive Environmental Reviews

Minus stars is more accurate. Aptive techs who do the servicing are always nice people. However, the Aptive Environmental company and management only exists on paper. When something goes wrong they are unreachable, invisible, and will not make contact. The Aptive termite tech punched a large hole in a water line in my yard and water spouted out. I shut off water until I could get it repaired. Meanwhile, daily calls to Aptive only resulted in phone techs telling me I would be contacted in 24 hours.

Predatory, cancelled multiple times, still show up to your house. Made wife feel uncomfortable when she turned them away. Had to call multiple times to escalate and finally cancel, logged in and they just froze it, did not cancel. Every escalation is met with a hard sale and discussion meant to wear you down. Don't work with this company ever.

This was a nightmare of an experience. The local agents are fine, but the product is bad, and the trick their agents played on me to sign up and then not willing to discontinue their service was unacceptable and horrendous. Customer service is in a foreign country - cannot follow them, and they are adamant to not listen and cancel the services. Probably under pressure from management. Please do not sign up with Aptive.

No ethics or integrity. This experience was forced upon me by 2 rude sales reps who knocked on our door that said no soliciting. Note that the reps are committing criminal trespass when doing this under Texas Penal Code $30.05. The female of the two reps smirked rudely when I pointed out the sign and pompously claimed "Oh, I don't have my contacts on today so I can't read that". Funny that my security camera has her waving at the camera on her approach from plenty far away to indicate she can see fine. Both reps claimed they had the permits required to knock in our neighborhood, and then refused to provide them. The company says: "Aptive sales representatives will always have a verifiable ID badge."

Continuous billing and scheduling errors - OVER-BILLING and over-scheduling for more money. Discontinued service in 2024 - Just got billed. Customer service related, no service performed, and no service scheduled. Credit to be made in "about" 30 days. That's why I discontinued service.

My Fiancée and I have never been so upset by a company. This is not a joke, every single month when they give us the scheduled day they will come to spray for pests comes and goes and every single time we have to call and complain about the fact that no one has shown up to do the work they are paid to do. Also my Fiancée was definitely pushed to get the year contract for pest control which I understand as a sales tactic. If your going to do that though you better show up and do what your paid to do. I am absolutely shocked they are still in business and wish there was a way to be refunded or at least cancel the contract there not filling there end of the bargain on.

I'm on a schedule with Aptive Environmental. They send me an email telling me the next show date, and if the date and time is okay. I didn't have to speak to anybody. They just send me a date and an all-day time period. A tech from Aptive, usually, tells me that they're within the vicinity and they'll be showing up within the hour to visit my house. The techs seem to know what the service was. They have a record of it, and I just go over the basic things that I expect to have service. Once we have the conversation, they go ahead and do the work.

I have had Aptive Pest Control for years under a contract I signed and have proof of at the start of service stating that I was paying a quarterly fee of $149 dollars for treatment and unlimited returns if necessary. This worked flawlessly until I noticed numerous unauthorized charges of $160 dollars every 3 or 4 weeks. When I called to question the charges I was told that the plan changed without notice and every visit (scheduled or unscheduled) was charged at a higher rate.

Their salesman was misleading and when I explained what I needed done he said their treatments would cover it. After there was no effect in getting rid of voles I explained it to the company which told me I shouldn't be receiving the service for my service level and they didn't treat for Voles in Kentucky. When we moved, I decided to cancel the service, and their representative told me I had to prove I had moved by emailing them a verified document. It took me 10 minutes to get her to explain I needed a lease agreement, mortgage statement or utility statement. I had fulfilled all the requirements of the contract, both time and services and she wouldn't cancel it until I sent them the document.

Aptive comes once a month and they send me snapshots of the work that they've done. They schedule the service and I get an initial email about it. The technician also calls me up and says that they're on their way. If I'm home, they'll knock on the door and ask me if I have any areas of concern. I have occasional problems still with gnats in the summertime. But other than that, I haven't had any problems. They offered to come into the house if I had any specific needs in the house but I just needed service for outside maintenance. The occasional cricket gets in, but that's about it. Also, we used to have the million leggers bugs but I haven't had any of that lately. If friends and family are having problems, I would tell them that Aptive would be good for them to go see.