Aptive Environmental Reviews
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About Aptive Environmental
Aptive Environmental provides year-round treatment of common household pests like ants, cockroaches, aphids, mosquitoes, slugs and spiders. It offers customizable contracts depending on the type of pests being treated and how often services are needed. The company is based in Provo, Utah, and currently serves customers in 36 states.
Visit aptivepestcontrol.com- Year-round pest control services
- Free re-treatments whenever needed
- Comprehensive service that addresses multiple types of pests
- Contract required
- No free inspections
- Fee for canceling
- Doesn’t treat bed bugs or termites
Helpful Reviews
What is Aptive Environmental?
Aptive Environmental is a pest control company that has been in business since 2015. Aptive offers whole home and yard protection from a variety of pests, including cockroaches, earwigs, fleas, flies, mosquitoes, rodents and more. The company positions itself as improving the lives of its customers by ensuring they can enjoy their spaces without unwanted guests. Along those lines, Aptive also partners with global agencies like United to Beat Malaria and Saminay-El Legado, a K-12 school in the Andes Mountains of Ecuador, to help make a difference.
How does Aptive Environmental work?
You can call Aptive directly or submit an online form to get started. The company doesn’t provide free inspections, but you can get a free quote over the phone.
Aptive’s services generally require a year-long contract. There are three main plans to choose from, all of which target both the inside and outside of your home. However, technicians can only treat attics with finished flooring and crawl spaces that are at least five feet high. Aptive guarantees that if you notice pests between scheduled appointments, a technician will return and re-treat for free, which helps add peace of mind.
- Basic: Treatments every 50 to 80 days. Doesn’t include outdoor rodents, pantry pests, snails, slugs or aphids, but you can add them for an additional fee.
- Pro: Treatments every 30 to 60 days in April through October and every 50 to 80 days in November through March. Includes outdoor rodents, pantry pests, snails, slugs and aphids.
- Premium: Treatments every 20 to 40 days in April through October and every 50 to 80 days in November through March. Includes outdoor rodents, pantry pests, snails, slugs, aphids and mosquitos.
Aptive Environmental pest control services
Aptive treats a range of household pests, including:
- Ants
- Cockroaches
- Flying pests (houses flies, gnats)
- Garden pests (snails, aphids, beetles, silverfish)
- Pantry pests (Indianmeal moths, flour beetles)
- Rodents
- Spiders
- Stingers & biters (scorpions, wasps)
Depending on the plan you choose, there may be additional charges for treating certain pests.
Aptive Environmental costs
All of Aptive’s prices are based on year-long service agreements. As of publishing, a standard initial treatment is $399, with monthly fees ranging from $49 to $99 depending on the frequency of service and the types of pests being treated. This brings annual costs to between $938 and $1,488. Aptive frequently has promotional discounts, so you may be able to get the initial treatment at a lower cost. Customers pay upfront for the initial treatment and then monthly for the length of the contract term. There is a $199 fee for canceling the contract early.
Aptive Environmental FAQ
What chemicals does Aptive Environmental use?
All of Aptive’s products are EPA-approved and customers will receive a list of all the chemicals used on their property. The chemicals used depend on the season, the type and life stage of the pest and your location — some products aren’t registered for use in all states. A full list of Aptive’s pest-control products can be found on the website.
Is Aptive Environmental safe for pets?
In general, the chemicals Aptive uses are safe for pets. However, the company advises that people and animals should stay away from treated areas until they’re completely dry, typically two to three hours. Customers with birds or aquariums should either remove them from the house during treatment or cover them completely.
Does Aptive Environmental have payment plans?
Aptive does not offer payment plans. When you sign a contract, you’ll pay for the initial treatment and then each month thereafter to continue your services.
Does Aptive Environmental do free inspections?
No, Aptive does not offer free inspections.
Where is Aptive Environmental available?
Aptive is available in 36 states, though it may not serve all areas within each state:
- Arizona
- California
- Colorado
- Connecticut
- Delaware
- Florida
- Georgia
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Missouri
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- South Carolina
- Tennessee
- Texas
- Utah
- Virginia
- Washington
- Wisconsin
Still have questions?
Is Aptive Environmental worth it?
If you live near a local branch and need to treat several kinds of pests, Aptive is worth considering for year-round pest control and customizable plans. We like that the company promises free re-treatment if pests appear after an appointment. However, if you’re not comfortable signing a year-long contract or paying a sizable fee for canceling early ($199), you may want to explore other options.
Aptive Environmental Reviews
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Reviewed Oct. 9, 2026
Just want to warn customers that my experience with Aptive Pest Control's cancellation policy comes with hidden subscription terms, misleading contract lengths and verbal promises that do not match written agreement. I signed up for 3 applications and expressed that this was all I wanted. They did 2 applications with one more to go and I informed them that after the 3rd application, I would no longer need their services. The representative assured me that there would be no problems cancelling if I wanted to. I called their office to inform them that after 3rd application this would be my last and I was told that I'd have to pay a cancellation fee of $199. When I signed up, there was no mention of cancellation fees. I called to complain and they said all they could do was subtract $30.00 from the fee. Never again, will I do business with them!!
Hi Pat,
We’re sorry your experience with Aptive left you feeling misled about your agreement. We understand how frustrating it is to expect only three treatments, then learn of a $199 cancellation fee that wasn't previously explained. Customers deserve transparency about service commitments and cancellation terms. Please reach out to socialmedia@aptivepestcontrol.com directly so we can review your agreement, address the concerns, and work toward getting everything properly handled.
Reviewed Oct. 8, 2026
The techs were amazing but the company product does not compare to the company I had been with prior. I have a lot of spiders and ants still & never had this problem before just this year. My precious company did a great job but wanted to try the monthly pest control it just didn’t work for my place so I cancelled after 5 months. I knew there was a cancel fee but I wanted to be done. Then I was told Aptive was still coming out because they pre-charge me and they would not take that charge toward the cancellation fee. So I basically had to pay for the month ahead I did not want plus the $200 cancellation fee. Fine, I paid it, take what you will from that.
Hi Lori,
We’re sorry Aptive’s treatments didn’t deliver the results you expected. Under the Aptive Promise, we offer complimentary re-services when pest concerns persist. We also understand your frustration with the additional charges and cancellation fee. Please reach out to socialmedia@aptivepestcontrol.com directly so we can review your service and billing history and work toward getting everything properly handled.
-Jasmine, Aptive Care Team
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Reviewed Sept. 17, 2026
We originally called for a wasp nest on our property and ended up signing up for a year of basic pest service. They treated the area, which seemed to aggravate the wasps, had to return, and ultimately told us the nest was underground and there wasn’t much they could do. We decided to finish the year but NOT renew. I called months ahead and was specifically told I could not cancel early or by email—I had to call on September 17. So I literally marked my calendar and called today.
Here’s where I became extremely frustrated: we had our FINAL contracted service scheduled for today. The representative told me very directly that if I canceled while I was already on the phone, TODAY’S SERVICE WOULD NOT BE COMPLETED. If I wanted the service I had already paid/contracted for, I had to let them come and then CALL BACK AGAIN afterward to cancel.
I explained that I work all day and was already on the phone on the exact date THEY told me to call. I asked if they could simply complete today’s contracted service and close the account afterward. He said no. The representative was rude, unsympathetic, and offered no reasonable solution. So my choices were essentially: cancel now and lose my final service, or remember to call back later while working and risk an unwanted renewal if I didn’t.
After a year of not noticing much difference on our property, this cancellation process was the final straw. Too many hoops and unnecessary headaches. Just sharing my experience so other Bergen County families know to ask VERY specific questions about their cancellation/renewal policy before signing a contract. Buyer beware.
Hi Jessica,
We’re sorry your experience with Aptive ended with frustration, especially after calling on the date you were instructed to cancel. We understand why having to choose between canceling or receiving your final service was upsetting. Under the Aptive Promise, if a service is missed or incomplete, we’ll return at no charge to make it right. Please reach out to socialmedia@goaptive.com so we can review your account and get this handled properly.
-Jasmine, Aptive Care Team
Reviewed Sept. 10, 2026
You can never talk to a person. Everything is done on email. Then the person hardly speaks English. Whole experience was negative. Was cancelled.
Hi Betty,
We’re sorry your experience with Aptive left you feeling frustrated by the communication and support you received. Customers should feel heard and be able to get clear assistance when they need it. We regret that this contributed to your decision to cancel. Please email socialmedia@goaptive.com with your service address if there are any remaining account concerns we can review and make sure they’re properly handled.
-Jasmine, Aptive Care Team
Reviewed Sept. 8, 2026
After being lied to about other neighbors changing to their service, the service has been terrible. We have had more mosquitos than the last two years of service under Mosquito Squad where we had little to none. I would not recommend this service to anyone.
Hi Mike,
We’re sorry your experience with Aptive has not matched the expectations set at signup, especially with mosquito activity increasing rather than improving. Through our Aptive Promise, if pest concerns persist between regular treatments, we’ll return at no charge to provide additional attention. Please email socialmedia@goaptive.com with your service address so we can review your concerns and work to get this properly handled.
-Jasmine, Aptive Care Team
Reviewed Sept. 4, 2026
I have been a customer for over a year and for the most part I was satisfied with their service. The first time I actually needed them to come to my house because of a rodent digging up my yard my appointment was rescheduled multiple times and was told they didn’t have a technician in my area which obviously because they are located about an hour from my town but they are the ones who came to me and wanted me to be their customer so I expect when I actually needed a service that is urgent they make it happen for what I am paying for! Unacceptable. I canceled my account and will go with someone local who I can actually count on.
Hi Shelly,
We’re sorry that after more than a year with Aptive, we weren’t there when you needed us most. Repeated rescheduling and limited availability when you had an urgent concern understandably impacted your trust in our service. We appreciate your past business and regret that this experience led you to cancel. Thank you for sharing your feedback so this can be properly handled.
-Jasmine, Aptive Care Team
Reviewed Aug. 31, 2026
Getting the runaround trying to cancel now for over a month. Now they are saying that my husband entered into a new contract on the 20th!!! Everyone has a different story. They have perfected the runaround.
Hi Lisa,
We’re sorry for the frustration you’ve experienced trying to cancel your Aptive service, especially after receiving conflicting information about your agreement. Please email socialmedia@goaptive.com with your service address so we can review the cancellation history, clarify what happened, and work to get this properly handled.
-Jasmine, Aptive Care Team
Reviewed Aug. 11, 2026
I signed up for a two year contract. I canceled my service at the end of the contract. I was charged on a monthly basis. When I called they told me I had agreed to a monthly service which I had not. They canceled again but will not refund the amount charged.
I’m sorry for the frustration and I understand why the delay has been disappointing.
Please reach out to socialmedia@goaptive.com with the service address associated with your Aptive account. Once we have that information, we can locate the account, review the status of the refund, and determine what we can do to assist with getting this resolved.
We appreciate the opportunity to look into this and help get the refund properly handled for you.
Reviewed Aug. 6, 2026
Do not sign with Aptive ever!!! They claimed they would treat my whole house and then sent technicians that could not reach the many peaks around my house. We are now experiencing Hornets nest. I requested service for the Hornet's nest to be addressed and when the technician arrived he told me he did not have equipment that could reach the peak. He recommended calling another company! So I called customer service and they sent another technician the following day. This technician also could not reach the hornets nest and told me they are not allowed on ladders.
This company does not have the liability insurance for their employees to actually perform the job thoroughly. And then when I called to cancel my service because they are not actually treating my entire house they said they would be charging be a $199 cancellation fee even though they did not provide the services promised. Horrible experience with customer service!!!! Worst I have ever experienced... This is the first review of a company I have written I was so dissatisfied!!!!
Hi Michelle,
We understand how frustrating it was to have two service professionals unable to reach the hornet nest, especially when you expected your entire home to be treated. At Aptive, service expectations and limitations should be clearly communicated and concerns properly handled. Please reach out to socialmedia@goaptive.com directly so we can review your service history, what was promised, and the cancellation fee.
-Jasmine, Aptive Care Team
Reviewed Aug. 6, 2026
Came to my door at 9:20 PM and rang the bell. The salesman had no idea how close he came to a foot race with an 85 lb German shepherd, in the dark, on her front lawn.
Hi Michael,
Thank you for sharing your experience. We're sorry to hear one of our sales representatives visited your home so late in the evening. At Aptive, we expect our team to be respectful of homeowners and mindful of appropriate visiting hours. Please reach out to socialmedia@goaptive.com directly with your address so we can add your home to our Do Not Knock list and ensure this interaction is reviewed with the appropriate local leadership team.
-Jasmine, Aptive Care Team
Reviewed Aug. 4, 2026
APTIVE MADE MY BUG PROBLEM WORSE, THEN REFUSED TO LET ME LEAVE. HOW THEY GOT ME: A teenager knocked on my door. Nice kid, polite. I said 12 months was too long. He stepped away, said he was calling his supervisor, came back and told me 6 months was approved just for me. That promise is the only reason I signed.
AT 6 MONTHS: I called to cancel. Aptive said no such agreement existed, no supervisor approved anything, and I was locked in for the full year. The doorstep promise evaporated the second I tried to use it. AFTER 12 MONTHS: The charges didn't stop. I was told the contract auto-converts to month-to-month. Nobody disclosed that at my door. They just kept drawing on the card on file.
THE SERVICE IS WORTHLESS: Techs walk the perimeter, spray a band around the outside, and leave. Fifteen minutes. The insects didn't die - they moved IN. I had more bugs inside my home after treatment than before I hired them. That's not bad luck. Repellent perimeter sprays don't kill a colony. Insects detect the treated band, avoid it, and relocate - through your walls, into your kitchen. UC IPM documents that repellent products make ant colonies split and spread instead of die. Studies show these sprays kill under 20% of roaches, leaving the colony behind the wall untouched. Real pest control uses non-repellent products and baits carried back to the nest. Aptive doesn't. I paid monthly to have my pests relocated into my house.
THE MODEL: Send a likeable teenager to your door, because you'll trust a kid in a polo shirt. Let him say whatever closes the sale. Then deny he had authority to say it, lock you into a contract you were rushed through, and auto-renew it forever. Treat cheap enough to protect the margin, weak enough to keep you needing it. DON'T SIGN AT YOUR DOOR. If it isn't in the written agreement, it doesn't exist.
Hi Farhad,
Thank you for sharing your experience. We're sorry to hear about your concerns regarding the sales process, your agreement, billing, and the results of your service. We understand how frustrating this has been. Please reach out to socialmedia@goaptive.com directly so we can review your account, investigate what occurred, and work toward an appropriate resolution. We appreciate the opportunity to address your concerns.
-Jasmine, Aptive Care Team
Reviewed Aug. 3, 2026
Been a customer for several years. Service has been “ok” up until the past year. I have had a reoccurring ant problem and needed them to come out before the next service appointment. Called to schedule a respray and was told if it’s been more than 10 days after treatment so I’d have to pay for a full treatment — news to me! I’m on a quarterly program and have always been told “if you have any issues before your next treatment, call and we’ll get right out to take care of it, it’s part of your contract“.
I reluctantly agreed to move my next treatment up a month and scheduled for 3 days later, Rearranged my day to be home to make sure all the areas were treated. No one shows up. No call, no text. Checked email and had a generic message sent that morning telling me my appointment had been rescheduled for 2 WEEKS later! If you’re looking for a company that is responsive, sends the same tech each time so they are familiar with your property, values you and your time, this is NOT the company for you.
Hi Debbie,
Thank you for being a loyal Aptive customer and for sharing your experience. We're sorry to hear about the scheduling issues and the frustration you've experienced with your recurring ant problem. This is not the level of service we strive to provide. Please reach out to socialmedia@goaptive.com directly so we can review your account and work toward an appropriate resolution. We appreciate the opportunity to make this right.
-Jasmine, Aptive Care Team
Reviewed Aug. 1, 2026
BLUF: Can’t get property serviced, can’t get contract cancelled… I am disappointed. Since we cannot seem to get our property serviced, per our contract, nor can we resolve our concerns with Aptive Customer Service Reps, I have posted my grievances on BBB.org and will continue to provide my experience on other online review platforms (Google Maps, Yelp, etc.). Disappointed in the decline since being a customer since 2022.
5 stars for Omaha, NE
0 stars for O’Fallon, IL (St. Louis Metro East)
We used this service for 2+ years in Omaha, NE. They mostly performed well with their services and we were satisfied. However, When we moved to O’Fallon, IL (St. Louis Metro East) in the summer of 2025 and transferred our service to this address. Sadly, the service drastically declined. It is 1 Aug 2026, and we haven’t been able to receive service since April 2026. And yet we can’t cancel without being fined…
We have been customers since 2022, and during a renewal in 2024, we were told we could cancel anytime since we had completed our initial contract. According to representatives, we are wrong in our account of how the renewal pitch was described to us. That’s frustrating because I asked the sale person to repeated that twice when that was spoken and I asked for that to be clarified and repeated right before the phone conversation ended. But now, we are being “held hostage” by a service we can’t cancel nor can we get our property serviced. An appointment is made, only to be rescheduled and then canceled or rescheduled again: repeat since our last service. Disappointed.
Hi John,
Thank you for sharing your experience. We're sorry to hear about the repeated scheduling issues and the frustration you've experienced since transferring your service. This is not the experience Aptive strives to provide. Please reach out to socialmedia@goaptive.com directly so we can review your account, discuss your concerns, and work toward an appropriate resolution. We appreciate the opportunity to make things right.
-Jasmine, Aptive Care Team
Reviewed July 31, 2026
I contracted with Adaptive in June of 2025. Since then, they have missed more than 8 appointments without ever apologizing, rescheduling, etc. They say that the service allows you to schedule anytime and multiple times a month. I specifically wanted this due to mosquitoes in the summer months. They want you to schedule on their calendar and it usually is at least a month or more out to schedule. It won't let you schedule more than one either. Once scheduled, I get emails and text saying they will be there, etc. and they never do. They do not reschedule, basically no communication at all but still charge $99.00 a month.
I called to cancel contract for this reason and they need to charge me $250.00 to break the contract even though they do not do what is expected. I then got yet another $99.00 charge and $49.00 charge, I called back to cancel and was told best they could do was to end contract on the end of August and $69.00. They also scheduled 2 more services to try and show they want my business, they scheduled the first appointment July 29th. I got an email and text message saying they would contact me when in the way. It is now July 31st and I haven't heard a word, they did not show up or send a message, call to reschedule. This is ridiculous and the worst company I have ever worked with.
Hi Troy,
Thank you for sharing your experience. We're sincerely sorry to hear about the missed appointments, communication issues, and frustration you've experienced. This is not the level of service Aptive strives to provide. Please reach out to socialmedia@goaptive.com directly so we can review your account, investigate what occurred, and work toward an appropriate resolution. We appreciate the opportunity to address your concerns.
-Jasmine, Aptive Care Team
Reviewed July 29, 2026
I have been an Aptive customer for several years, and I really don't have any issues with pests. The treatments have been effective. However, I signed up for quarterly services, but they would schedule services every 6-8 weeks, charging me the full amount each time. I called 4 times about this, and was adamant that they schedule me quarterly. I went so far as to set specific dates for the remainder of the year each quarter, and they still showed up a month early. There is no way this is an accident. I believe they are intentionally over-scheduling services, knowing that most people won't really notice the frequency. This is a very unethical business practice, and I gave the company multiple chances to do better. It's a shame, too, as the treatment service was pretty good until they got too greedy.
Hi Steve,
Thank you for sharing your experience. We're glad the treatments have been effective, but we're sorry to hear about the repeated scheduling issues. We understand how frustrating it is to request quarterly service and continue receiving appointments sooner than expected. Please reach out to socialmedia@goaptive.com directly so we can review your account, better understand what happened, and work toward a resolution.
-Jasmine, Aptive Care Team
Reviewed July 24, 2026
Extremely poor customer service. Products are absolutely not effective. Got trapped into 2 year contract, with absolutely ineffective pest and rodent control service. When I demanded to terminate the contract due to poor service, they kept pushing me to get one more service to avoid termination penalty. Even after doing that customer service did not allow me to terminate the contract and tried trapping me into another year contract and projected as if they are doing this as a favor. They trap their customers.
Hi there,
Thank you for sharing your feedback. We're sincerely sorry to hear your experience with Aptive did not meet your expectations. We understand how frustrating it is to have concerns about service effectiveness and your cancellation experience. This is not the level of service we strive to provide. Please reach out to socialmedia@goaptive.com so we can review your account, investigate your concerns, and work toward a resolution. We've got this handled.
-Jasmine, Aptive Care Team
Reviewed July 23, 2026
Had a 1-year contract with Aptive. It worked decent, the guy who came to my house was friendly and knowledgeable. The last month, Ii called their customer service three separate times to get my renewal cancelled, and here's how it went.
Phone call 2: ** accent, I could understand about 25% of the conversation. I hung up mid-call to try and reach someone competent again.
Phone call 3: ** accent, I could understand 50% of the conversation, but I stayed on the line anyway since it didn't seem like I was going to get much better than that. I said I wanted to cancel my auto-renew and not sign up for another contract. The lady on the line named "Melissa" said that my account would have "No auto renew, this will be the last service", and "no charge for the June service." I asked her to repeat it back to me 3 more times while I recorded the call so I would have absolute proof that this was said.
Today I see that I have a bill for them and that I was auto-renewed, even after verifying multiple times on the self-recorded call that it was in fact cancelled. Fortunately, when I signed up I gave them a digital credit card from Privacy.com, and I immediately deleted that card when the contract expired, so the payment was declined anyways. But, it's not about the declined payment or the money, it's about honor, keeping your word, and being competent.
I called back again and got a lady with yet again an ** accent that I could understand maybe 25% of the conversation. To sum up the call, the previous rep that I talked to and confirmed multiple times that my account was closed made an 'oopsie' and forgot to close the account, even after confirming it was closed 3 separate times??? If you sign up for any service, whether it be through Aptive or any other company, do yourself a favor and:
1. Make a free privacy.com account so you can cancel on YOUR terms, NOT THEIRS.2. Call their customer service and speak to a representative before signing or paying anything. If their accent isn't from a 1st world western country, don't sign up in the first place.
Hi Eric,
Thank you for sharing your feedback. We're sorry to hear your cancellation request wasn't handled as expected and that your account was renewed after you believed it had been canceled. This is not the experience we strive to provide. Please reach out to socialmedia@goaptive.com so we can review your account, investigate what happened, and work toward a resolution. We've got this handled.
-Jasmine, Aptive Care Team
Reviewed July 18, 2026
I would give a negative 5 if I could. They have ruined our home. I would give a negative 5 if I could. Called them out as we had a Waterbug problem "Outside" our home. The water bug issue stopped in an acceptable time. We also have rats at the chicken coop because there is an abundance of food. They brought poisons for a year and never really eliminated the problem. I did much better with positive kills using a 22 snake shot shell.
That is the least of our concerns. We have been here over 20 years with Zero pests inside the home. After their service started, we now have 4 different types of Roaches! This should never happen naturally. They are either planting them here for job security, or, bringing them in on the clothes or tools. 25 years really here with Zero issues. Now I have to have the house fumigated, which will probably not get them all, so they will begin to reappear. APTIVE has ruined our home beyond repair.
Hi Guy,
Thank you for sharing your experience. We're truly sorry to hear about your concerns and understand how upsetting this has been. At Aptive, we do not introduce pests into customers' homes, and the situation you described is not representative of our service. Please reach out to socialmedia@goaptive.com directly so we can review your account and investigate further. We take concerns like yours seriously, and we're committed to getting this handled.
-Jasmine, Aptive Care Team
Reviewed July 7, 2026
Worst customer service ever. They don't listen to the customers and don't follow instructions. Scheduling treatments sooner than quarterly. Charging my credit cards without authorization. Don't use Aptive. Find another pest company. You'll be glad you did.
Hi Taylor,
We're sorry to hear about your experience. We understand how frustrating scheduling and billing concerns can be, and that's not the experience Aptive strives to provide. Please reach out to us at socialmedia@goaptive.com with your account information so we can review your service history and billing. We'll make sure your concerns are handled thoroughly and work toward a fair resolution.
-Jasmine, Aptive Care Team
Reviewed July 2, 2026
Not happy with Aptive Service. I signed up in May they came out to spray the next week. We told them it was especially for the ants inside the house and outside little ants. Aptive said they had wonderful specialist and they sprayed days later ants all over. We called and they said I had to wait 15 days we did and still ants everywhere. I called spoke to another rep who said sometimes it takes another specialist to come out which they did we are now in June ants every still. Told them I wanted to cancel my contact, and they said it was $199 to cancel. This was never told to me, and they said it was a two-year contact. I asked for a 1 year which they updated but never mentioned the $199.
Now we are at the middle of June ants everywhere talked to many people I can give a list of names. Funny each time they said a manager will call me back after a meeting, never happened so the rep offered as they said they very best person to spray and take care of it this time. 3rd time still ants. Left message with the manager in our area still no call back. Today they called me to schedule a 4th spray, and I said I need it escalated! Today again he said he will have the manager call but they are about to go into a MEETING, that all I get never a call back. I want my contract cancelled. I want a refund because no matter how many time, I call ALL I get are excuses why I still have ants and it may take months to go away. WHAT!!! Please this has been the worst experience I ever had and I didn't discuss the people that came out to SPRAY that another paragraph!!
Hi Sharon,
We're sorry to hear about your experience. We understand how frustrating it is to continue seeing ant activity after multiple treatments and to not receive the follow-up you were expecting. This isn't the level of service Aptive strives to provide. Please contact us at socialmedia@goaptive.com so we can review your account, service history, and concerns, and work toward a resolution. Thank you for your feedback.
-Jasmine, Aptive Care Team
Reviewed July 1, 2026
They asked for my business in door-to-door campaign. I agreed to 1 yr, focus on FIRE ANTS. 1 yr later - still have fire ants, probably more than before. Called 3 months in advance to cancel service and am still being charged. I did reviews and voiced dissatisfaction - no one in management ever called to follow up on ANY thing I asked about. The service guys run the company it seems, and the chemicals used are so "friendly" they do not kill many pests. Had to ask them for everything - mosquito traps, mice traps, fly traps, ETC - and several times they were out of the baits and had none on their trucks. They get 2 stars because the reps are friendly.
Thank you for taking the time to bring this to our attention, Robert. This isn't the experience we want for our customers, and we appreciate you recognizing the friendliness of our service professionals while also sharing the areas where you feel we fell short.
If you need any further assistance or have lingering concerns, email us at socialmedia@goaptive.com with your address and any additional details you'd like to share. We're here to help in any way we can!
-Alexis, Aptive Care Team
Reviewed June 23, 2026
If I could give 0 stars, I would. This sales guy who approached me at home had me sign up and NEVER told me about a 12 month early termination fee of $199. This seems to be a trend and I'm thinking there should be a class lawsuit on this company. I'm sending a certified letter to the company as to why I will not pay the $199 fee. Fingers crossed, but from what I read, this is their common practice and have many past angry customers.
Hi there,
Thank you for your feedback. We’re sorry to hear about your concerns regarding your agreement and how the terms were communicated. At Aptive, we aim for clear and transparent communication, especially around billing and service commitments. We’d appreciate the chance to review your account and understand what happened. Please reach out to socalmedia@goaptive.com directly so our team can look into this and work to get it properly handled.
-Jasmine, Aptive Care Team
Reviewed June 2, 2026
Company is absolute trash!! I was lied to by the sales rep that knocked on my door offering services that the company does not even provide. After speaking to the technicians and finding out that rodent exclusion services were not available, I called their office hoping to find a resolution. I was met with zero help or any alternatives to resolve the issue. They dismissed the whole fact that i was lied to and was more worried about collecting the $199 cancellation fee. I discontinued services and asked to speak to a supervisor. Again I was met with no help and a bit of hostility. I was told “Your services has been cancelled, you will not receive any more calls from us and that you will have to pay the $199 early cancellation fee. That is all.”
Basically I feel defrauded. I have no problem paying for the services that was provided but the cancellation fee should have been waived since I cancelled due to being lied to and the company are unable to provide the services I specifically needed. Avoid this company at all cost if you don’t want to have your money stolen from. If you see anyone at your door with that Aptive shirt on just kindly slam the door on their face and tell them they are trespassing. This was a horrible experience that hopefully no one else should encounter. I literally paid a total of $429 for 1 month of service. What a joke!!!
Hi there,
Thank you for sharing this. We’re very sorry to hear about your experience and understand how frustrating it was to feel misinformed and left without a clear resolution. At Aptive, we aim for honest communication and respectful support, and it’s concerning that you felt dismissed. Please reach out to socialmedia@goaptive.com directly so we can review your account and make sure this is fully handled and appropriately addressed.
-Jasmine, Aptive Care Team
Reviewed May 27, 2026
Minus stars is more accurate. Aptive techs who do the servicing are always nice people. However, the Aptive Environmental company and management only exists on paper. When something goes wrong they are unreachable, invisible, and will not make contact. The Aptive termite tech punched a large hole in a water line in my yard and water spouted out. I shut off water until I could get it repaired. Meanwhile, daily calls to Aptive only resulted in phone techs telling me I would be contacted in 24 hours.
It cost me $300 to repair the damage caused by Aptive and now, 3 weeks later, I am still being told by phone techs that they are sorry but their managers and team leaders and higher-ups are not getting back to them on this matter. Aptive is refusing to contact me in any form. I am now forced to waste more time and money by taking the company to Small Claims Court to get Aptive to reimburse me for the damage they caused. I am warning everyone away from this irresponsible company that only cares about collecting your money.
Hi Sally,
Thank you for sharing this. We’re very sorry to hear about the damage described and the frustration you experienced trying to get support. That’s not the experience we want with Aptive. Concerns involving property damage should be clearly escalated and handled with urgency. We’d like the chance to review this further. Please reach out to socialmedia@goaptive.com so we can gather your details and ensure this is fully handled and appropriately addressed.
-Jasmine, Aptive Care Team
Reviewed May 19, 2026
Predatory, cancelled multiple times, still show up to your house. Made wife feel uncomfortable when she turned them away. Had to call multiple times to escalate and finally cancel, logged in and they just froze it, did not cancel. Every escalation is met with a hard sale and discussion meant to wear you down. Don't work with this company ever.
Hi there,
We’re very sorry to hear about your experience and understand how frustrating and uncomfortable this was for you and your wife. At Aptive, we expect clear respect for cancellation requests and customer communication. What you described is not how this should be handled, especially regarding account status changes. Please reach out to socialmedia@goaptive.com so we can review your account and ensure everything is fully handled and properly resolved.
-Jasmine, Aptive Care Team
Reviewed May 18, 2026
This was a nightmare of an experience. The local agents are fine, but the product is bad, and the trick their agents played on me to sign up and then not willing to discontinue their service was unacceptable and horrendous. Customer service is in a foreign country - cannot follow them, and they are adamant to not listen and cancel the services. Probably under pressure from management. Please do not sign up with Aptive.
Hi there,
We’re sorry to hear your experience with Aptive felt frustrating and that you were dissatisfied with both the service and cancellation process. We aim for clear communication and respectful support throughout the customer journey, and it’s concerning that you felt unheard. We’d like to review your situation further. Please reach out to socialmedia@goaptive.com so we can better understand what happened and ensure this is fully handled and addressed.
-Jasmine, Aptive Care Team
Reviewed May 10, 2026
No ethics or integrity. This experience was forced upon me by 2 rude sales reps who knocked on our door that said no soliciting. Note that the reps are committing criminal trespass when doing this under Texas Penal Code $30.05. The female of the two reps smirked rudely when I pointed out the sign and pompously claimed "Oh, I don't have my contacts on today so I can't read that". Funny that my security camera has her waving at the camera on her approach from plenty far away to indicate she can see fine. Both reps claimed they had the permits required to knock in our neighborhood, and then refused to provide them. The company says: "Aptive sales representatives will always have a verifiable ID badge."
Both reps refused to give permits, sales ID badges, or even a business card. Then, calling into the main company to complain, I was told they were going to connect me to someone who would help me address this, and then they hung up on me. Fortunately, I have 2 videos, both with audio, plus the recorded phone call, and I found neighbors with similar experiences of the same two people. Once I've received the videos from my other neighbors, I'm posting all of them to many social media platforms next week. I won't go to that extent if I get a call from a manager (and a response to this message) who proves this is being fixed and not taught as a sales tactic since it is illegal, as well as verification that the rep is fired or a direct apology received from that rep via phone. My name and phone number was left with the 2nd rep I talked with on the phone when calling in to the main company line.
Hi Stephen,
We’re sorry to hear about your experience and understand why it felt upsetting and concerning. At Aptive, we expect our representatives to follow all local rules, respect posted signage, and act professionally at all times. What you described is not how we want interactions to be handled. We take this seriously and would like to review it further. Please reach out to socialmedia@goaptive.com so we can look into this and ensure it’s fully handled.
-Jasmine, Aptive Care Team
Reviewed April 22, 2026
Continuous billing and scheduling errors - OVER-BILLING and over-scheduling for more money. Discontinued service in 2024 - Just got billed. Customer service related, no service performed, and no service scheduled. Credit to be made in "about" 30 days. That's why I discontinued service.
Hi Randy,
Thank you for sharing this feedback. We’re sorry to hear about the frustration with billing and scheduling after your service was discontinued in 2024. Receiving a charge after cancellation, especially without service, is concerning and should be clearly handled. We’d appreciate the chance to review your account. Please reach out to socialmedia@goaptive.com directly so we can verify what happened and make sure this is fully handled and properly resolved.
-Jasmine, Aptive Care Team
Reviewed April 9, 2026
My Fiancée and I have never been so upset by a company. This is not a joke, every single month when they give us the scheduled day they will come to spray for pests comes and goes and every single time we have to call and complain about the fact that no one has shown up to do the work they are paid to do. Also my Fiancée was definitely pushed to get the year contract for pest control which I understand as a sales tactic. If your going to do that though you better show up and do what your paid to do. I am absolutely shocked they are still in business and wish there was a way to be refunded or at least cancel the contract there not filling there end of the bargain on.
Hi Taylor,
We’re sorry to hear about the repeated missed appointments and the frustration this has caused you and your fiancée. That’s not the experience we want with Aptive. We also understand your concerns about expectations set at sign-up and follow-through on service visits. We’d like the chance to review your account. Please reach out to socialmedia@goaptive.com directly so we can get this fully handled and work toward a resolution.
-Jasmine, Aptive Care Team
Reviewed March 29, 2026
I'm on a schedule with Aptive Environmental. They send me an email telling me the next show date, and if the date and time is okay. I didn't have to speak to anybody. They just send me a date and an all-day time period. A tech from Aptive, usually, tells me that they're within the vicinity and they'll be showing up within the hour to visit my house. The techs seem to know what the service was. They have a record of it, and I just go over the basic things that I expect to have service. Once we have the conversation, they go ahead and do the work.
Since having the service, I don't have that many insects or bugs crawling around. I live up in the foothills of Mount Diablo. When I first moved here, I used to have a lot of spiders and insects in all kind of unexpected places. Mostly, the spider problem was the issue. I started to use Aptive two years ago, and I've been pretty satisfied ever since. I have always had a positive experience with them. I've never had a problem with any of the visits. Some of the techs even point out things that I didn't know were occurring. One of the techs pointed out a couple wasps nests that were under the eaves. I never noticed it at all, but he brought it to my attention and he took care of it.
After the tech finishes his job, there is always a request asking, "How did we do? or "Did we cover everything that you requested or expected?" I always get a service information for that day of service, and it lists out what they applied and did and what issues they came across, which is very helpful. I have the basic service, and it's short, especially being that I have a regular service with them. But everything is fine.
Hi there,
Thank you for sharing your experience with Aptive Environmental. We’re glad to hear the scheduling process, consistent communication, and service visits have been convenient and reliable for you. It’s great that your service professionals have been proactive in identifying and addressing issues like wasp nests. We appreciate your continued trust over the past two years, and we’re happy to keep your pest concerns handled so you can enjoy your home.
-Jasmine, Aptive Care Team
Reviewed March 12, 2026
I have had Aptive Pest Control for years under a contract I signed and have proof of at the start of service stating that I was paying a quarterly fee of $149 dollars for treatment and unlimited returns if necessary. This worked flawlessly until I noticed numerous unauthorized charges of $160 dollars every 3 or 4 weeks. When I called to question the charges I was told that the plan changed without notice and every visit (scheduled or unscheduled) was charged at a higher rate.
I informed that that I never agreed to this or signed any contact with these prices. The District Supervisor confirmed that I was never previously made aware of this or signed any contract. He also admitted that my prior contract did not expire or make any mention of a price change. Regardless, after he admitted they made these charges without my knowledge or consent he refused to reimburse me the money they took and told me to cancel if I did not like the new terms which I promptly did. I would not recommend this company in any way, shape or form. Totally dishonest.
Hi Anthony,
Thank you for sharing this feedback. We’re sorry to hear about the frustration and confusion around your billing after being a long-time Aptive customer. We aim for clear, transparent communication, and it’s concerning this did not feel properly explained. We’d like the chance to review your account in detail. Please reach out to socialmedia@goaptive.com directly so we can take a closer look and ensure this is fully handled and appropriately addressed.
-Jasmine, Aptive Care Team
Reviewed Jan. 14, 2026
Their salesman was misleading and when I explained what I needed done he said their treatments would cover it. After there was no effect in getting rid of voles I explained it to the company which told me I shouldn't be receiving the service for my service level and they didn't treat for Voles in Kentucky. When we moved, I decided to cancel the service, and their representative told me I had to prove I had moved by emailing them a verified document. It took me 10 minutes to get her to explain I needed a lease agreement, mortgage statement or utility statement. I had fulfilled all the requirements of the contract, both time and services and she wouldn't cancel it until I sent them the document.
Thank you for bringing this situation to our attention. I'm sorry to hear about your experience and the frustrations it has caused. Our apologize that the treatments did not meet your expectations and that these specifics were not communicated clearly by our salesman. We take these matters seriously and are eager to address this oversight wherever appropriate. Additionally, I regret the confusion you encountered with the cancellation process—it should have been more straightforward and we're committed to enhancing our communications. Please allow us the chance to resolve any residual issues you're facing. Reach out at your earliest convenience so we stand ready to make things right.
Reviewed Jan. 14, 2026
Aptive comes once a month and they send me snapshots of the work that they've done. They schedule the service and I get an initial email about it. The technician also calls me up and says that they're on their way. If I'm home, they'll knock on the door and ask me if I have any areas of concern. I have occasional problems still with gnats in the summertime. But other than that, I haven't had any problems. They offered to come into the house if I had any specific needs in the house but I just needed service for outside maintenance. The occasional cricket gets in, but that's about it. Also, we used to have the million leggers bugs but I haven't had any of that lately. If friends and family are having problems, I would tell them that Aptive would be good for them to go see.
Thank you for sharing your wonderfully detailed review of our services at Aptive Environmental. We're thrilled to hear that you appreciate our proactive communication efforts and transparency with service snapshots. It’s fantastic to learn that our technicians are consistently providing reliable service and are ready to address concerns whenever necessary.
We’re delighted that our approach has contributed to maintaining a pest-free environment around your home, and that it's been an overall positive experience for you. If there ever arises any issue or if you have further suggestions on how we can continue enhancing your experience, please feel free to get in touch. Your satisfaction is our priority, and we aim to deliver reliable and effective pest control solutions throughout your service tenure.
Reviewed Dec. 24, 2025
Normally, I get a notification from Aptive when they’re coming, and then I adjust it to my schedule. I sent them a message of the things I wanted them to do, and they completed them all. They were very timely and their quality of service is consistent. I also like the products that they are using because they are safe for dogs. The pest activity is very much under control. While it feels like it’s expensive, I believe it’s worth it.
Thank you for sharing your gratifying experience with Aptive Environmental. We're delighted to hear how much you appreciate the safety of our products, especially around your beloved pets. It's wonderful to know our straightforward scheduling, reliable notifications, and the professionalism of our trained technicians cater to your needs—maintaining a pest-controlled environment without interruptions. Your feedback on executing your specific instructions meticulously during servicing emphasizes the effort our team dedicates to maintaining high standards of care. While acknowledging the relative cost, we're pleased you've found it worthwhile for the considerably reduced pest activity on your property. We greatly appreciate your detailed feedback and are committed to continuing to deliver trusted and safe solutions for your home. Thank you for choosing Aptive Environmental!
Reviewed Dec. 24, 2025
Aptive Environmental was here a week ago. They did the treatment at the house, and everything went fine. My concern was mainly ants getting into the house, and I wanted to eliminate any possibility of that. So they went around and did whatever they felt they needed to do. Their technician, I'd say, at least 85%-90% were very good and very knowledgeable.
I seem to have lesser problems than I had before I used them. The only issue I had was being billed for a free treatment. And by the time Aptive noticed it, it already gone through the billing cycle. But they reimbursed me the money they charged me within a couple of days.
Thank you for sharing your positive experience with Aptive Environmental. We're pleased to hear that, overall, you are satisfied with how our services have reduced pest issues, particularly ants, in your home. We apologize for the billing error you experienced, but it’s reassuring to know that the issue was resolved promptly with a refund.
It's great to hear that our technicians have impressed you with their knowledge and been effective in addressing and preventing pest concerns as soon as they arise. Thank you for your feedback.
Reviewed Dec. 19, 2025
The technician is super nice and friendly, very professional, explains what he's there for. He asks if there's any problem areas, and I tell him it's usually the driveway. He goes, "I'll take care of that. But it is ants season so I'm gonna go ahead and spray for that as well." So he did that and let me know he was done and left. It was great. I haven't seen any ants, or any kind of bugs.
I have no problems with scheduling. I had to reschedule because I was out of town, but it was easy. I love that I get an email saying the date they're coming out and I get a text message saying, "I'll be there in 15 or 20 minutes." And they let you know when they leave so I think that's pretty good too.
Thank you for sharing your fantastic experience with Aptive! We're delighted to hear that our technician not only provided excellent service, but also went above and beyond by addressing all your concerns and seasonal issues, such as spraying for ants. It's wonderful to know that you found our scheduling process effortless and appreciated the timely notifications we provide. Your satisfaction in our thorough service and clear communication reaffirms our commitment to maintaining pest-free environments for our customers. We’re thrilled that you’re pleased with the results and excited to continue meeting your needs. Should you have any further requests or need additional assistance, feel free to reach out. Thank you for choosing Aptive and for the shining recommendation!
Reviewed Dec. 19, 2025
The technician was very informative and helpful. I have a lot of ants in my house, and he gave me good tips and extra ways of taking care of them without using too much chemicals because I have toddlers. They sprayed around the outside of the perimeter of the house. The pest situation has gotten a lot better. Scheduling appointments is very easy, and the customer service is really good.
Thank you for sharing your positive experience with Aptive Environmental! We are delighted to hear that scheduling appointments was easy and that our services have significantly reduced pest activity around your home. It's wonderful to know that our technician provided informative and useful tips that fit your concern for using minimal chemicals around toddlers. We aim to deliver top-notch service along with friendly and helpful customer care. Should you have any further questions or need additional assistance, please do not hesitate to reach out. We look forward to continuing to help keep your environment safe and pest-free. Thank you for choosing Aptive!
Reviewed Dec. 19, 2025
I have always been very pleased with Aptive. They did my house a week ago and they did a good job. I haven’t seen any bugs. Their representatives come out automatically every month on the schedule that we set up at the beginning. I have no complaints about that. They’re always polite and communicative. They let me know what they’ve done. They always take pictures.
Thank you for sharing your experience with us! We're delighted to hear that our team at Aptive has consistently provided you with excellent service by being polite, communicative, and efficient, and ensuring the convenience of a scheduled visit each month. It's fantastic that you've seen no pest activity since we've started working with you. Your satisfaction and confidence in our efforts truly inspire us. If there’s anything more we can do to enhance your experience, please don’t hesitate to let us know. We look forward to continuing to provide you with the high level of service you deserve.
Reviewed Dec. 19, 2025
We have always been satisfied with Aptive. Their technician recently came and did a good job. He was also quite polite. Scheduling always goes smooth and easy.
Thank you so much for your kind words and positive review of Aptive Environmental's services! We are delighted to hear about your wonderful experience with both our technicians and the scheduling process. It's great to know that the politeness and professionalism of our technician made a difference, and that you have experienced a positive change in your home environment. Your recommendation means a lot to us, and we’re thrilled to have earned your satisfaction. Should you need any further assistance or have more feedback to provide, feel free to reach out. We look forward to continuing to serve you with excellence. Thank you for choosing Aptive Environmental!
Reviewed Dec. 19, 2025
The service provided by Aptive has been mostly good. So far, I am happy. Whatever they do is working. I haven’t been a victim of any pests. Their technicians are courteous, send a text half an hour before they arrive and send photos of what they did and ask if I need anything special.
Thank you for taking the time to share your positive feedback about your experience with Aptive Environmental! We're delighted to hear that our services have been mostly reliable and effective for you in managing pest issues. It’s wonderful that our technicians have consistently communicated well by notifying you ahead of time and providing detailed follow-ups, including photos. Your satisfaction means a lot to us, especially knowing that we have helped prevent pest issues reliably over the years.
If there’s anything further we can do to enhance your ongoing experience with us, please don't hesitate to get in touch. We're committed to continuing to meet your expectations and appreciate the trust you've placed in our services.
Aptive Environmental Company Information
- Company Name:
- Aptive Environmental
- Address:
- 5132 N. 300 W. #150
- City:
- Provo
- State/Province:
- UT
- Postal Code:
- 84604
- Country:
- United States
- Website:
- aptivepestcontrol.com
