ADT Reviews

I'm extremely disappointed with the lack of follow up service after my system will not activate after being installed 2 weeks ago. I have called twice and have not received a return call after being assured I would hear back from someone. The system will not activate due to an issue with a Zone and I'm being told to bypass the zone which my wife and family do not understand. I will likely cancel the contract if the issue is not resolved before I depart on vacation 8-12-16.

We responded to a flyer from Defenders - an ADT Protect Your Home authorized dealer - and asked for a written quote to enable a cellular based alarm system using our existing panels, sensors, etc. They said they would have to examine the house first before they could quote a system. So they came out and provided a written quote which we rejected. Subsequently they forged our signature on a 3 year contract and said the equipment would cost $5,000+.

All we wanted was the core installation. The first installer suggested we could have all of our doors and windows protected around 17 for an extra $400.00. There was miscommunication between him and I. We were not told that the monthly bill would change and other charges would occur. We found out through email that our monthly bill would be close to $60.00 a month instead of $27.99. I contacted ADT, this wasn't acceptable. They contacted me and came and uninstalled the extra sensors and now I am happy.

I wrote a previous review of a system that was sold to us via telephone when I called to get some additional sensors. It sounded good but did not work as expected and we were never told about other systems. We called to see if they could change it out for a more efficient system. We had not heard from them so we assumed we were stuck for three years with this system. My husband had contacted the local office about this issue and finally we heard back from them. They gave us credit for what we spent toward a more efficient system. We are happy campers now. But all system upgrades should be handled in person by a home visit from a sales rep and not on the phone. My advice, if you are thinking about upgrading your system call your local office and request that a salesperson comes to your home.

Very prompt and courteous. The system appears to work just fine, up to this point. It would have been better if the costs of various options had been fully explained before they were installed!

Buyers beware! After your initial contract period, ADT requires 30 days notice to cancel and WILL CHARGE you for those 30 days. After 6 years, they would not back date the cancellation not 1 day... beware. Also, when you call to cancel they make you jump through hoops, wait to speak with a "specialist" - it took me almost 60 minutes to cancel my account. I wouldn't do business with them again.

Our system was installed June 16, 2016 and still is not working. Three service calls and now I must call again today, remain on hold for at least 15 minutes, set up another service call, leave work again, for the fourth time, and then hope it will truly be fixed. I really regret changing to ADT. It is going to be a very long three years. I was going to change our security at our office too, but there is absolutely no way I will do that now. It is very disturbing to me to realize that my home probably won't be safe for another three years, at least until the contract expires. If this next call doesn't fix the system, I will consult an attorney to review options. Our security system had no problems, at all, ever, until ADT installed their equipment. What a mistake I made by changing to ADT.

Had unfortunate experience with ADT Rep. Still working on getting things corrected via other sources. Warning to anyone dealing with them: Under no condition, no threat, should you release either your credit card number or allow them to debit an account. They will falsely tell you they cannot set up installment of system until you pay the installation fee which they set at $99, then charge your account for other things not agreed to. When you tell them you want paper billing, they will then use whatever account you gave them for the installment fee to start charging other things, including the monthly monitoring fee, which they escalated to a higher amount. Not finished.

Lure you in with a cheap price but then tell you to effectively protect your home, it will cost $1500 or more. Installer was friendly and professional but the prices are steep. I know it's just a way to get in the door but truth in advertising goes a long way.

So we are moving and building a new home. I sold my current home quickly and need to move and cancel my alarm service. I called ADT and explained the situation. They offered nothing to help other than pay them 75% of my remainder contract. They could not suspend the account until the home was finish being built. Spoke with a manager and she offered nothing but to pay the 75% and/or a monthly fee to continue service. Which makes no sense. ADT does not take care of their customers and I will not return to them and hope everyone who is thinking about home monitoring would find other means. Sad day when a company who is supposed to protect you rips you off!

Thought I was dealing with ADT directly. Technician wanted to sell me on a $3,000 - $5,000 security package at my residence which I never discussed or considered when I made the initial call to ADT. I suggest being upfront with potential customers that you are a sub-contractor of ADT in an effort to not lose them before you even had them.

Sloppy installation and technician trying to upsell unnecessary equipment.

I spoke with one of your sales people on the phone. I told him that my house was already wired for an alarm system and that the main board of my previous alarm company had been damaged by a lightning storm. I told this person that I wanted to use my existing system and I was told that the technician would check out the system and let me know if it could be used. I was told that the entire system would cost me $99.99 for 15 sensors and then $35.99 for monitoring. Your technician arrived and looked at what I had already in place and without even checking the wiring told me that the old wires could not be used and that the only alternative was your remote system. He checked out the house and sat down to design a system just for me. The once $99.99 system was now over $2,000.00. He said that this was the type of system that he would want for his home and family.

The technician demonstrated excellent knowledge of the security systems and related issues. He explained them in detail and gave me many viable alternatives. His customer relations skills are excellent. He communicated in easy-to-understand everyday language. I was pleased with the overall experience and look forward to my relationship with ADT.

Installer came and the system has never worked properly. Called ADT and Protect Your Home several times. The next appointment to come back is in 2+ weeks leaving my home/business unprotected. STAY AWAY.

Recently relocated to another city in Virginia. We are currently renting in our new location and we do not need an ADT security system. So I called ADT customer service to inform them that I moved and no longer need their services. They advised me that I will need to pay 75% of the contract term that's remaining. Every other utility and business, in regards to relocation have not charged us to get out of the contract. How can security companies get away with this process.

The Visa Gift card is ridiculous. As I am handicapped, had to fill out paperwork for it, then go to the bank to send Mpell a $4.99 money order, then spent $5.00 more for the money order. After wasting my handicapped time, traveling, stamps, $9.99 in BS, then they will send me the $100.00 gift card in 6 to 8 weeks. Total nonsense, rhetoric!!

The ADT agent came into my home, disconnected my existing security system, put the ADT keypad on the wall, and THEN started talking price. Advertisement showed it would be near free. I was initially quoted price over $4K. This is bait-and-switch. Near criminal.

We were very satisfied with the technician that did our system. He was very knowledgeable and answered all questions we had.

On August 1, 2016, someone broke into my house. I have been an ADT customer since September 2014, my alarm was set and activated at the time. ADT never called me nor the police. The system was snatched out of the wall, but was not destroyed. ADT was informed of the situation and also informed me that they were not going to send anyone out to my house because I would have to pay $200 for the first hour and $75 after that. I agreed to pay for the service, ADT never came. I received a call at 10:30 the next morning informing me that he was the emergency tech support and I would have to pay for his services. I contacted ADT and they clear the situation up. When the agent came out, he stood at my door and asked where was the ADT box, informed him that the North College Hill police department had confiscated the security system as evidence.

Last year we purchased a camera system for our residence. ADT charged us $3700.00 for the ADT Pulse System with 4 cameras. This year we had a burglary in our neighborhood. The police officer stated that the suspect walked past our home and asked to review our camera system. We were able to find the suspect, however, the camera system could not identify the suspect from 23' away. We could not tell if the suspect was male or female or what race the suspect was. I contacted ADT and explained my situation. I was transferred numerous times and spent over 3 hours on the phone. ADT sent out a technician who stated that the cameras were default and that I should call ADT back and ask for new cameras.

I was very pleased with the way the technicians took care of business. They were very professional, courteous, polite and knowledgeable of their jobs.

I responded to an ad for a 39.+ system. The technician arrived and reviewed the situation and agreed that he could install the advertised system. He proceeded to remove the existing panel and install the ADT panel. He then stated that he would have to go out to his truck and design the best system for my home. He returned after about fifteen minutes and recommended a $3000 + system. I told him to return the system to as it originally was and he said he would have to talk to his supervisor. He went to his vehicle and when he returned he said he would be able to meet the original request and would offer two additional "gift cards" of $100 each in additional to the one offered in the original ad. I agreed and he proceeded with the original installation. Later, he told me that there would be a delay because he did not have the glass break sensors that were needed and it would take some time for them to arrive.

Had two problems. The installer failed to walk me through the use of my system or tell me how to disarm in case I set alarm off by mistake, which happened the following morning. I had used remote to unlock door and evidently did not hold unlock key down long enough. Alarm went off and while I was trying to figure out what to do, ADT called. Very rude, after I got alarm turned off & tried to find out what I had done or not done to cause the problem. She said, "NO! YOU CAN'T JUST STEP OUT TO CHECK THE WEATHER!" No help! I was nervous the next few times I used the remote. Problem two. Had 2 of my phones that did not work. Problem was resolved today. Almost forgot about another problem which I hope will be resolved on my first bill. I was overcharged $25.90. I called & suppose to be corrected and show credit balance on first month's bill.

I am very dissatisfied with the installation and the explanation of how the alarm works and what the final costs would be. I would like someone who can explain these issues to me. Thank you.

I am very pleased with the Install. CJ, our installer, explained all products very well. He was very helpful when explaining how the system works. He was professional and on time. He took care of my home just like it was his own. The products purchased are user friendly. I would recommend ADT to everyone.

ADT came to my house and I told him to leave because the agreement we had was completely changed. Since June 6 till today they have not stop to try to bill me for charges of services they have never provided me and keep calling me without stopping and I told him that if they continue I will take him to small claims for harassment and fraud.

I signed up for the service because I was going to be three states away, and I wanted my mom's home to be secure in between my visits. However, the second day, I had trouble with the system when it gave me a keypad failure notice. I called customer service and was handed off to several people. Everyone there told me that that type of failure had never happened before and they couldn't tell me why it was happening. Everything they gave me to try needed me to be by the keyboard. None of the interventions worked.

I am very Happy with ADT. I feel more confident and secure in my home knowing they're just a button away. I can sleep at night where before I got my system I was waking up all night on and off. So very happy camper here.

For the record, my dissatisfaction is not with ADT's security protection service but with the customer service provided to me by their Authorized Premier Provider. I have had ADT residential security service for several months now. During my recent military relocation from Maryland to North Carolina, I transferred my services. During the installation on 5/3/2016, the technician informed me of a $299 camera software activation fee, something that was not mentioned earlier when I called about moving my services.

Technician was knowledgeable & informative. Customer service from him is an A+.

I contacted ADT through an ad in the paper. It advertised as ADT - Protect Your Home. There is a number to call and someone answers representing themselves as an ADT representative. They give you a whole run down on what their "STATE OF THE ART SYSTEM" includes. Nowhere in the ad, nor in speaking with the representative are you told that they are only selling "MONITORING" AND THEIR EQUIPMENT.

I was not happy. Your tech who installed the alarm did a lousy job. Not only did she not reconnect my telephone line but left and told me nothing. I did not realize the problem until the next day. She also said the basic system was insufficient for my home. Your salesman told me I didn't need extra equipment. Is she a tech or a salesman.

The "deal" arranged by phone with the sales rep and then his supervisor seemed good. In addition to what was to be included for a $99 installation fee, I also mentioned a few other things I was interested in. Not to worry I was told, the installation tech's truck is fully stocked. When the tech arrived, the first thing he did was install the control panel. He then did a risk assessment and basically scrapped the plan arranged by phone. We talked about some of the extras I was interested in, several of which were not on his truck although I had specifically mentioned my interest on the phone to the supervisor. My interest was not communicated because it turned out that one of my interests required a different (or additional) hub, which needed to be installed other than where the control panel was already installed. Because the two devices would not be close, an additional piece of equipment was required.

Great service by tech Raefiel.

Waited a week to have installed. Did not work properly when install. I called to have fixed and was told no one could come for 6 more days, but would check to see if any way I could get sooner. No one ever called me back for appointment. I called there 3 times to check and was told still checking.

Incompetent customer service, called three times, and provided formal written request to cancel service to my home. Continued to receive calls from sales staff badgering me to move services to my new home. Each time I called over a 20 minute wait to speak to someone. A month and a half later they billed me for another month of service. I have to call again on Monday and waste another half hour of my life to get this resolved. Absolute worst experience of my life. Do not use this company for your home security needs, there are much better alternatives out there. Also don't waste your time with customer service, I will be requesting management on my next call and will refer them to this site for an education on the horrible customer experience they are providing!

Hi Folks, thanks to your site ADT and I resolved the issue.

I called ADT for a replacement cover. They wanted to charge me $200.00 for a tech to come to my house to replace. It happened a year ago and they sent me one at N/C. I will be changing to another company when I have the time to be home for a long 8 hr. install.

I was contacted by ADT stating that I havent been paying, which is true, but my contract was cancelled and I had to pay a $1322 fee for an alarm that always went off for no reason and called the cops numerous times making more fines from false calls. Then home was broken into not much taken but the fact that it didnt go off was enough for me to cancel, why pay for something that doesnt work right? I called them to dispute the charge and was told that I would be receiving a call within 10 business days. Well that goes by with no return call and now it's on my credit report under collections.

Takes way too long for someone to answer phone and constantly getting transfer to other departments. Billing rep was rude when I was asking questions.

I received a call on or about the 16th of July from Protect Your Home/Defenders stating that there was a glitch in the system and the automatic payment for June was not deducted but July was. The next question was "how do you want to resolve this issue." Initially, I was ready to give them their money and move on, but that I realized that they are calling me a month and a half later about a problem that took place on June 1st and I was also not too keen on the attitude of the customer service representative. I asked the rep if no other customers had a problem with this call and she stated that I was the only one who had an issue.

We had a security system with a different company. My husband decided to change when their contract ended. He decided to go with ADT. They called 2 days before they came for installation and asked me about our internet system and told me we owed them $52 to pay the installer. I told her I did not know what she was talking about. I talked to my husband and he said we had paid them everything. She was very rude! I told her to cancel the system, but the Salesman called my husband and somehow convinced him to stay.

I had ADT at a former home. Called them to advise I was selling that home and moving to another city - I asked about transferring the balance remaining (1 year) of my 3 year contract. They told me that could be done... my buyer however hated ADT (now I know why) and refused my request to continue with their service. I called ADT and told them to cancel my service and was informed I would be required to pay an early termination fee of over $600 (remember, I only had one year left). At this point, I didn't bother contacting them further-sold my house and moved, then I started receiving multiple past due and termination fee notices which I ignored.

Beware of the shenanigans these people will pull on you. One of the absolute worst experiences ever and they will not allow you to get out of the deal they didn't follow through on. ADT will blame the contractor and the contractor will blame ADT... ADT takes hours to get on the phone for support. I can go on and on about the negatives regarding this company but I will let it go here. Plain and simple - don't do it! It's not worth it.

I have been working with ADT since May of 2016, I wanted cameras installed. Salesmen William ** came out and he ordered 2 cameras. June 6th was the installation date. Upon arrival the technician had only 1 camera. They said that they would return the following week and install the camera. I had given them 2 checks in the amount of 591. To this day I still have not had my 2nd camera installed. They were scheduled to come out today, July 19th, got a confirmation call the night before. At 7 am I received an email that the technicians were on their way, at 8 am I received a call that they were at the house but nobody was home! Scheduling called and said I need to reschedule because they didn't have the camera! The camera was ordered on July 6th. Today July 19th I was told that the camera is coming in next day air and they will have it July 20th, a install date was set for Friday July 22nd.

My alarm starting beeping on July 14 and would not stop. When I called to report it, I was given instructions over the phone how to stop it, but it would start beeping again every 3-4 hours. I was given an appointment for July 25th. When I called back on July 18th to complain about the noise and how often I had to stop the beeping (including getting up throughout the night), I was told they did not have a technician available before the 25th. My inconvenience was of no significance whatsoever. So I still have another week to tolerate the noise. I am one extremely dissatisfied customer.

I wanted to cancel service after 3 years of being an on time perfect customer dealing with less than acceptable service (alarm went off several times where they merely sent me an email! No phone call) AND THEY raised monthly bill with no explanation. When I called to cancel - I was on hold for 15 minutes and the rep claimed I would be charged over $400 for cancellation and when I told her that no way would I have signed a 3 year contract - she said she would email it. Never got it. I went to my online account and it said "no contract available" EXACTLY. I plan on filing a lawsuit for deceptive practices.

In my opinion Defenders has been absolutely horrendous. Their customer service reps are rude and obnoxious. They have been to our home many times for hours and still can't get it right. When you try to cancel they threaten with a fee even though it's their fault we need to cancel. If you want ADT, go through ADT directly and not Defenders because we know first hand how awful this company is. It's a true scam.

Just when I thought my experience with ADT could not get worse, it did. Exactly one week after I cancelled the service, they put through another charge on my credit card. When I finally got to speak to one of their customer service representatives, I was ready. I explained that I had reported them to the fraud department of my credit card, and I began the recital of my woes and miseries.

A loud, shrill beeping is coming from my system. No one at ADT knows how to shut it off! Everything they have told me to do doesn't work! I have called 3 times & get their automated system. Go through lots of steps to get a person. I asked what happens when you have a real emergency. They told me I should call 911!!! What good is the system? They are supposed to monitor it! Told me back-up battery is low so they will mail me a new one. Beeping may go on until it is installed. I am 73 years old. I do not know how to deal with this system. I have BRINKS for years before they sold out to ADT. Brinks was great. ADT is horrible!!! I am looking for a new system. I cannot deal with ADT lack of customer service. Just take your money!!

I would never recommend ADT to anyone! They never explained that they will lock you down on a 3 year contract, and forget about it if you decide to move cause they will renew your contract without approval. Customer service is so bad, spent 1 hour back and forth between ADT and the approved Contractor to get an answer! Ended up getting sick of games and hang up. In my opinion ADT is the worse company.

Unfortunately the guy that install our system started a extremely bad experience for us. He choose on his own to install the wrong system and when we call to downgrade and get the right thing, they never came actually totally ignored us or fixed it. Now we are stuck in a contract that we never agreed.

On my first bill I was overcharged and still waiting for a credit to be issued. Fast to bill, slow to correct error in my favor.

Installation - Very well done. Tech was awesome.

Never had an home alarm system before. After installing this one and understanding what features came on the system and with the phone app, it's been amazing to know what we are in control of and what we can be aware of when we are not at home. Thank you for peace of mind.

The two people that installed my equipment were great, but after having it and using it for a couple of weeks I would like to make some changes and there is where the problems are. We will wait and see what happens before I give a review. Right now I'm not a happy camper.

The initial installer was more of a salesman than an installer, focusing on upselling us and pressuring us to pay full MSRP for each sensor and purchasing unnecessary number of key fobs. For instance, even when I told him that att cell coverage in my area was sketchy and dropped out completely, especially in bad weather, he proceeded to hard sell Pulse to my wife, which of course requires ATT cell service. Every day after the install Pulse did not function but maybe 20% of the time and the control panel reported multiple COMMUNICATION failures (yellow triangle lit up). A week later another installer came out after I complained, evaluated the att reception, noted several "drop outs" of coverage and proceeded to install the Verizon radio which seems to function fine.

One of the problems I have is that the key fob is so large, it will not fit on my key ring. Another issue I have is this, when I called to order the service, it was not explained to me that I would have to purchase the equipment and this is where the large cost is. I was lead to believe that I was getting a nice equipment credit amount, when it amounted to just about nothing. And to top it off, I have to send money first in order to get the $100 VISA card. If I hadn't been so dissatisfied with my previous provider, I wouldn't have gone forward with this. At least, it's getting easier to arm and disarm the system with practice. And I just remembered, I was not shown the distress code on the panel. Guess I'll need to contact the company about this.

My opinion: After stating before and after the contract was signed that everything would be hooked up, Defenders/P.Y.H./ADT demanded payment of an extra $229 to complete the work. Contract EXTREMELY hurriedly presented with no opportunity to read. In fact, contract (in portrait mode) presented in landscape mode so actually not POSSIBLE to read. At least 4 trips to install & over 25 hours to hook up fairly basic alarm (and with no problems with either equipment or wiring). Multiple calls not returned. Waits of 4+ hours for installer to work for 1 hour. Ad specials not honored with undisclosed (in the ad) conditions to utilize ad. The list goes on and on... Very, VERY bad experience.

Installer had little to no security experience. I was told he would do a security assessment of my house. All he did was watch my TV. I had to turn it off to keep his attention. He continually had to call his boss to figure out what he was doing. After installation he left in such a hurry I didn't even know how to use my system properly. He had another job to go to. I was told it's so simple. Any questions can be answered from the blue folder. He didn't even know how to arm the system. He had to call his boss to figure it out. When I call the service number the wait time has been a minimum of 25 minutes to as long as an hour and a half. Most of the time I hang up out of frustration.

Not receiving callbacks from third party "authorized premier" ADT dealers. Had to call ADT corporate customer service with payment plan problems and window sensors not securing home when alarm is armed. Am sorry I have a three year contract which I will be seriously considering not renewing. Right now only saving grace is ADT Corporate Customer Service who cares about their customers they monitor.

Very happy and satisfied with my new security system. Especially like being able to arm it with my iPhone!

The same day that we received our system, I went back to print out my contract to redeem the $100 gift card. I noticed that the charges weren't what was promised before. I tried several times to have this rectified, through phone calls and emails, but never any response. I feel tricked and mislead into signing a contract for the wrong amount by the sales rep, as he held the tablet in a way that I couldn't clearly see what I was signing for. He would move very quickly through each page in a way that made me feel like he was in a hurry for me to sign before reading. He never told me it would cost more, even after I asked him if it would throughout the presentation. Please contact me about this.

I purchase a wireless security system for a house that my daughter would be living in because the monitoring would be done through ADT. Protect Your Home quoted me a price of $48.99 a month (plus tax) and a three year contract. I called and reviewed the contract prior to the installation. The system was installed on June 28 and I was not there for the complete installation and out of town the following week. The following week I got the information by email with digital signatures for $52.99 a month and no term on the contract. I am very unhappy with Protect Your Home and will not recommend them to anyone. BTW - I have had security systems for 30 years with multiple services, Protect Your Home is my least favorite.

Great customer service. I am please with the home protection device and customer service I received.

My trouble light came on today and the technician could not get it off. She tried a couple of times and I finally said I need a technician out here. She said she would set up. I have no problem with her assistance. She tried, but my complaint is nobody contacted me to set up a time and date to come out and fix it. She told me it might take 48 hours or so. This was just put in a week or so ago and I'm very disappointed with no fix date. I feel this is starting a customer relationship and a quality control problem when something like this happens. I think management might want to look at this so that another person doesn't go through this.

I recently sold my home and bought a new build. I noticed several of my neighbors had ADT signs posted so I decided to give them a try. I called and instantly reached a representative who was adamant about having a technician come to my home and install their system. I was asked to pay a $100 fee for the tech to come out but would reimbursed in the form of a $100 Visa card.

So I called ADT to get pricing; was given a solid quote for my home. I reviewed this with the phone rep and made sure I had everything covered. When the sales guy came out, all of that changed. I was told certain items actually were not included. I was charged an additional fee I was NEVER told about. I didn't get the equipment I was promised on the phone. I called a few days later to get the issue straightened out, and was transferred multiple times.

I am appalled that the good name of ADT has allowed this rude, obnoxious, terrible rep work for them!! This rep Alvin was pushy, rude, and abrasive. When he tried to sell me options/upgrades, I politely told him I cannot afford it right now, it was unexpected to place this system, and I only wanted what had been arranged on the phone with the ADT call center. He became upset and started belittling me because I couldn't afford more. He and his trainee were here for 5.5 HOURS! When we hit the 4 hour mark (9pm) I became slightly irritated and asked if we could continue this the next day because I was very tired and feeling ill (I was diagnosed with strep throat the next day and felt terrible. Alvin began yelling at me and became rude and belligerent. I then told him to leave my home several times and he refused while yelling at me! I finally demanded that he get out of my home right this minute and he still refused!! He wouldn't leave!!

The ADT sales pressure really starts when the technician gets to your house. Be very specific about what services exactly you want. They will try to add more. I think, overall, my experience was more favorable than less, but the sales process is messed up. Plus they make you sit through this minute and a half long legal spiel on the phone. Plus, I told the ADT (actually local independent affiliate) I wanted front porch and garage cameras. He sold me a system to do the garage and front door but couldn't deliver on the front door. He also messed up on the installation of the keypad and had to patch a hole which he didn't paint so there is a blemish on the wall now. Plus, the wall unit had to be repaired, necessitating a second visit. So, I'm sorta ehh, mixed. I called back and the manager of the local affiliate promised to make things right. I'm hoping he does so.

Had the ADT system set up, a few days later the system quit working. The door could be open and the system panel would say that the system was ready to arm. Tried arming the system as away and when I returned motion sensors didn't work. Contacted tech support and a job number was placed. I was told that I would receive a callback. Two days later still no call back. I called back to speak to another tech, explained the situation, and finally got a date for tech to come fix the issue. I've had the system about weeks and it hasn't worked for the last three days and it's going to be another four days before the system gets fixed.

Very disappointed with this company. Didn't receive what I was promised and they downgraded my system and then gave me hassle because they were supposed to put it in my son's name from the beginning then didn't want to change it. So I had a very bad Experience and will not recommend anyone.

Customers need to be told upfront that there is a considerable installation fee... Something the brochures avoid.

Choosing your company has been one of the most horrifying experiences I have had with any company. Technicians that fail to show up at the service site and make calls at the end of the established time window, the rudeness and lack of help of the people that answer the phone. It feels like the biggest scam ever. I have been trying to have the equipment you installed with FALSE pretense, knowing it was not going to deliver what I told you I needed (thus installed with false pretense). How does ADT associates with a company like "Defender"??? I will ensure no one I know will make the mistake I did and sign up with you.

No problems. You contacted me. Your tech did a good job.

After writing this review and my wife posting and tagging them on Facebook about this, we received emails and calls trying to resolve the issue. They emailed us a letter stating they put us in collections in error. They removed us from collections and also recently had it removed from our credit. As of today, our credit score has been restored and the blemish on our credit report has been deleted. So for that, we are happy. (ish)

I called after receiving a promotion in the mail of free installation, 15 window/door sensors, and monthly cost of $27.95. Never was I informed there would be a large fee when the installer arrived. My tech would not let me ask any questions prior to installation. He said wait until I get this panel put up then we will talk. Then afterwards said he needed $3,000 and I could make 5 $600 payments which is impossible for me (Social Security). After much negotiation and holding back equipment, I ended up giving him $579. My monthly payment is $52 not $27.95 and I received 3 door sensors and 7 window sensors. Don't know what happened with the promotion that said I would get 15 free. He left the installation with a wire coming out of a hole in my wall and the pulse app did not communicate with the panel because he did not program my correct code into it (later corrected).

The installation process was fairly quick and the technician took the time to explain everything and how to run the system. Very few holes in the wall were necessary for installation and they even removed an old system that was in the house. Having the comfort of knowing that your home is secure is priceless.

Horrible experience. I regret signing a contract with ADT. Outdoor cameras useless. Don't work. Not able to see anything. Just waste my time and money. I will not recommend ADT to anybody. Don't know who is worse if customer service or the installation service.

The installation process was very poor. The technician was not very qualified and did not leave my entire system in working order. The problem was later corrected by a qualified and much friendlier technician however, the issues with the initial install remain the same such as not installing the keypad in the location where the prior pad was located. The look is poor with two keypads side by side. I also have not been given the promissory $100.00 gift card. I have made several phone calls regarding it but seem to be getting the runaround!

I had my system installed on 6/23/2016 and my glass sensors are falling off the windows. And I was supposed to have 3 cameras installed last week but that still has not happened.

I was informed on all aspects of home security and was allowed to choose the system I wanted. The two ADT reps were courteous and well-informed. Did not feel pressured into buying something I didn't need. Two items that were not so good: 1) they neglected to install the ADT sign so had to do it myself and 2) they neglected to tell me they had unplugged my garage refrigerator & I didn't know it for 24 hrs--had to throw out all frozen/fresh food.

Of all the vendors I have ever dealt with ADT is unquestionably the worst ever. They are very good at promises but the system never worked as promised. They put in new thermostats and not only left gaping holes in the wall but the system was miswired and we had oppressive heat in the summer. If you want to have disputes and a great deal of aggravation this is definitely the company to use. On the other hand, if you want an operable system avoid ADT at all costs.

This has been a nightmare. We are new customers. Every day, my husband has had to spend hours on the phone because of some mishap. ADT promised to have someone call us to set up a time for a technician to come out. No one has ever called and it has been several days and no one has come out. ADT expects us to try and fix the problem. I DO NOT recommend this company. Horrible customer service.

The technician that installed our system was knowledgeable and professional in every way.

Tech did not have equipment salesman promised. Set up for cellular connection, but signal not strong enough. Land line was connected, but rate not changed on contract. Following Tech's did not show up at all for final installation of remaining equipment. Called 2 minutes before appointment and said equipment on back order. Came out 2 days later, 2 hours after appointment time. Contract not revised on rate. Would do Monday via conference call, never happened. Revised contract signed on Wednesday. One week later and still waiting for revision to hit main office. Can never talk to the same person.

We recently switched to "ADT" (yeah! we thought we were), and actually filled in form on ADT website for a quote, and then ADT sold our information to this company, and they never mentioned they are just a dealer, and not real ADT. That's a scam at first, but we didn't know. Then, the guy who came to install it put on a really stupid and old looking panel on the wall, and the whole process took 4+ hours! Then we got confirmation email, and funny thing is the email was from "unauthorized sender" warned by hotmail. That's a red flag but we thought it may just because of the system. Then the $100 visa gift card was a scam, if you google it, it's an old scam from 2012. This company still doing the scam now!!! How crazy?

I have been trying to cancel my accounts with ADT for the past 3 weeks and they keep giving me the runaround, transferring me from one extension to another. I believe this is a ploy by ADT to prevent customers from cancelling. For a company as big as ADT, this is unscrupulous and unacceptable. After trying for 3 weeks, I am still not able to do so successfully.

ADT has what is perhaps the worst customer service of any company with which I have done business in almost 60 years. Rude, curt, uninformed call center representatives are characteristics of more than a decade of ADT service. Getting defective equipment replaced (three times in twelve years of service) takes all but an act of God. They schedule and then do not show up, or show up late and without the parts needed to make the repair.

I was given Saturday (June 25, 2016) 1-5 PM appointment for installation of new cameras. I had to cancel another important appointment to accommodate them. That Saturday, I waited at home and decided to call ADT at 4 PM to ask about the status. On my first call, the (female) operator placed me on a long hold until I was directed to an end recording message saying that I called during closed hours. So I called again. The second operator (male) informed me that my appointment was on another day, July 7. I explained that it was not the schedule given to me and that I should have been told of the change so that I could keep my other commitments. The operator was not even apologetic and insinuated that I made the change. Naturally I got upset and requested for a supervisor to file a complaint. The operator forwarded my call to a totally different office number - a tax preparer's number. THESE OPERATORS SHOULD BE FIRED!

June 2, 2016 inquired about security cameras at a residential location. Guy starts upselling keypads, door contacts etc. Advised twice didn't need all that, said ok could tell installer. I asked about reconnecting service at my address, was told I could save $100 off install charges but $125 was needed up front. I gave them my debit card to pay and was given confirmation # **. After taking a moment to go over the figures, I called back same day to cancel and was told I would be refunded in 5-7 work days. Lies they told. No money received. Got a call after two weeks from a "retention specialist" who wanted to come to my home to sit and talk with me. I said "no, I just want my money refunded." As of today, June 25,2016, still trying to get my $125 refunded. This company is a greater risk than burglary. Shame on them.

About a year ago we did an acquisition and purchased a business. The company we bought had ADT. We wanted to cancel because we were not interested. However, ADT informed us of their cancellation fees - which were outrageous. It would've been thousands of dollars as this was a commercial policy. We then decided it was not worth it and asked them to transfer the security system to our new office as we were moving and closing that office. That was an even bigger mistake. What they did instead was opened up a NEW account, and started to bill us TWICE for the old location and the new location. Even though they came out to the old location, picked up the equipment themselves - reinstalled it at our new location they still kept billing the old address and then the new address too. They are billing us for a building that we are no longer in and they are NOT providing security for. How is this legal? It's been SIX months!

Took 9 hours to change from previous alarm company to ADT. Left holes in my wall and were supposed to comp me 2 months, but have automatically taken payment anyway. Not a great experience.

We were scheduled to make settlement on our new home. I called ADT to transfer the service. They told me that HAD to come out the day we would be making settlement or it would be considered a disconnect and we would be charged $350 fee. Mind you when we signed up there was NEVER a $350 fee discussed for disconnecting! Against my will as you know how stressful a settlement day can be, I said fine. Well as things go with this process my settlement was pushed back a few days. I called ADT right away and said I needed to change the date. Dan ** was my rep and he said "No problem, we got it all set". Yeah right!!! a week after speaking with Dan, still living in my old house, setting my what I thought was an active alarm every night, I get a bill for the $350 disconnect fee!

Set up ADT in our new home. Experience was horrible - not what we were quoted and tried selling us things we didn't need. Bad product quality and durability. Watch out for the bill pay as well! I would not recommend anyone to have ADT... You can't just talk to one person to rectify an issue and it takes forever to get to the right person.

Bob ** and his supervisor, Scott, did an excellent job on installing the system and explaining to me the different features so I would know which equipment I wanted to properly do the job. I have had no problems so far and use the Pulse app regularly to arm and disarm remotely. I am disappointed in the key fobs as they do not work very well from outside the house, especially when in the car approaching the garage. I have to get out of the car and walk to the house before it works. The only other issue is my billing. Bob said my monthly bill would be $52. My first bill was higher at about $66. Possibly this is due to a partial month proration. I will see what happens next month. Otherwise, I am very happy with the system. Your tech department was very helpful as well with a glitch in the remote access code. Look forward to a long relationship with your company.

I replied to an ADT/Defender/Protect Your Home/Defender (why so many names) advertisement for a security systems that cost $19.99/month. After speaking on the phone with a representative at length about the differences between a land line and cell, I purchased the land line package for 19.99. The installation technician came and tested my old system and told me the wires were burned and he would have install a whole new system. He wanted to know where my modem was located, I showed him and began to cut a square out of the wall and attached the panel to the wall.

My father, age 75, contacted ADT to switch to their service based on an advertised offer. He explained to the customer service representative he had Vonage for his phone service. The customer service rep said she was not sure if the system could be installed without a landline. She scheduled the appointment and told my father to ask the technician. It seems odd that the customer service representative could not speak to my father's situation, since it is not uncommon. As directed, my father asked the technician about installing the service with Vonage. He further explained the package he was expecting to be installed. The technician stated, "I got you".

We were moving and we wanted to honor our 3 years contract for the rest of its term in our new location. They treated us very rude and said we only had 2 options. 1. Cancel the service and pay 75% of the remaining bill of the contract in addition of a cancellation fee or 2. They give us a new 3 years contract, and "so kindly" let us buy new equipment with a discount. I will never have any more business the this company. They are deceiving. Don't let their representative gave you a resume the contract, read it. Don't trust him! Look for security elsewhere.

The technician who did the installation is very experienced, professional, knowledgeable and friendly. Problems arise when it comes to getting the right parts (in my case extra long antennas for the AT&T signal which is very, very weak in this area), in order to keep the system in constant signal contact with the monitoring station. I believe this provider is either short on parts or slow to react to issues. This local provider also seems quite short on technicians to call on customers to resolve problems.

We received the first bill from ADT Security Systems and we already feel like we have been scammed. The bill is a higher monthly payment than what we agreed to. We signed up for $27.99 a month and are being charged $48.99 a month. When I called ADT they said I had to call the company, DEFENDERS, that installed the ADT alarm. What??? We had no idea there was a subcontractor involved. I was told that I would have to contact Defenders so that they could contact ADT to correct the monthly payment amount. When I called Defenders, they spoke to ADT over the phone and then transferred me back to ADT. ADT then said that they would credit the account once they received the contract with the correct monthly amount from Defenders, BUT that I would have to call back in about a week in order to receive the credit.

We never realized ADT used "authorized dealers". They sent an authorized dealer to install an alarm system for our new home. I wondered why he seemed like such a salesperson throughout the whole process - because he works off of commission. This was a completely different experience compared to when my parents had ADT installed for their home. He tried to upsell everything especially smoke sensors, didn't answer our questions clearly about cost of installation, etc. It was too late for us to cancel our contract and in between spending a minimum of 30 minutes on hold trying to talk to a representative from Defender and being given the runaround, this has been such a disappointing experience. We would NOT recommend them.

I signed with ADT after my house vandalized. I really wish I DIDN'T. One of the worst company... be careful because their contract is fraud and not accurate and they play with the word and will put you in huge trouble. They told me they will send the contract with the TECH... when he come to the house and they did not at all... let me sign on their IPAD. Service is the worst and contract is tricky and have to be aware that you have to break the contract you will be send to collection and they will take their money anyway if they monitor your house or not. Biggest mistake in my life to sign 3 years contract with them. I do not wish anyone to do this mistake. Hours and hours of argument on the phone. Stay away of trouble and go somewhere else.

I agreed to purchase the service on the $99 a special price. When the installer got there he recommended charges over $1,350 more than the $99 amount I was prepared to pay. I ended up being charged more than three times The $99 as well as $25 a month more than it was supposed to be from the beginning. I feel like the tactics used were unfair.

Technicians disabled my working ADT System then claimed I needed a new one. Just bought million+ home and they ruined electrical wiring in a portion of my house where they installed a new box. Refused to let me cancel when I called the next day. Sent technicians out 2 more times and they did not fix problem, refused to admit they damaged my home. I called many times asking to cancel and now 6 weeks later they said "Show me your signature on a cancel form!" I was never told I had to sign any cancellation form. I have returned equipment and they are still calling me every night at 2 am and at noon stating that I am under contract! They are crooks and unprofessional and still have not finish setting up my system or repairing the damage to my electrical system. I am out over $325.000 and they refuse to let me cancel even though I called within 72 hours of installation.

2 sales managers for "Defenders" the ADT provider gave misinformation to elderly female. I was promised 2 month's free service, a $100 gift card, and a $50 gift card. Installation was April 11th 2016 with 1st bill due in July. On May 12th 2016 2 monthly payment amounts withdrawn from my account and on June 3rd 2016 the 3rd monthly payment. Customer Service and contract manager curtly efficient but unhelpful. I intend contact BBB and Attorney General's office.

I have been with ADT since 2008, and every year my bill increased by about $35. Customer service is basically non-existent. When I finally called to cancel my account 30 days before the renewal, I had to hold for almost two hours! The woman who I finally spoke with begged, BEGGED me not to cancel. I should have hung up on her but I was afraid that they would have taken that as an indication that I was not cancelling. Horrible! I felt annoyed about the total lack of professionalism of ADT and upset about the attitude of that poor woman begging me not to cancel my account. She kept telling me what she could do for me if I stayed with ADT. Never in my life have I experienced anything like this. As soon as my services were cancelled, the alarm started to beep every afternoon at 5pm in intervals of 20 seconds. I called ADT three more times to complain and was put on hold for over one hour each time before I finally hung up!

Salesman promised better service and better equipment, and to save money monthly. I got all the equipment he promised, it just does not work. Techs have been out to the house twice - now one of the time till 10:45 pm on a weekday, got nothing accomplished except tracking up the floors. Called to complain the next day cause system did not work. ADT says "we are not responsible for the installers and equipment until after 14 days''. Just got my first bill in the mail yesterday and my system is yet to be working properly. Have called and talk to damn near everyone except the president of ADT to got my service canceled. Joke's on me, I am stuck in a 3-year contract with no way out...** ADT in the neck!!! Extremely disgusted customer... When a man shakes your hand, looks you in the eye and says ''Mr. **, your system is good to go!'' it should mean something. ADT handshake don't mean a thing. This company is a joke.

After careful review - my outdoor cameras are not installed.

When I called for a new install I explained the way ADT wanted to configure our system was not what we wanted. A supervisor came on the line, agreed to the changes, keeping the price the same. Then installer wanted upgrades that would add $750. After 3 hours with the manager and installer price remained original. ADT then said needed to have AT&T come and unlock the phone box. AT&T came and ADT didn't need to access that portion of the box. When we called to get system finished, they sent a new guy. This took way too long and we did not get the main control installed where promised.

Poor marketing. Free equipment, not exactly. $1300 of free equipment and an additional $3700 later I have a security system that is more than I need. When they arrive they have an electrician already start working on the system so you're stuck going forward. I was first presented with a $7000 system which would secure a prison and worked our way down. Ridiculous! After they left I went to leave the house and set the alarm. It said a window was open and that it had to be bypassed. It was not open so they had not set it up correctly.

We have multiple locations that are monitored by ADT, and when I call to inquire about loyalty discounts as I was advised to do by an ADT representative, you would think that I would be transferred to someone who would be aware of the next steps in the process. Well, instead I received a representative would was extremely rude and wanted to be argumentative, however, I stopped her in her tracks and asked to be connected to someone who might know a little more about what I was referring to since it was so baffling and unheard of for her.

System is not what he said. Had wired system, he said wireless would be easy to install because the old system was not being used.

I have been a customer with ADT for 11 years. My experience prior to 6/6/16 has been acceptable. However, on yesterday, I decided to take my neighbor's advice. I am getting rid of ADT. After paying years with this company, and to find out that I did not have maintenance covered for THEIR equipment--and they wanted $100 for someone to come out and check my alarm problems, which by the way - had been going off all times of night, scaring me silly---I LOST IT!!

The only reason I am giving ONE star is because you cannot give ZERO. I signed up with ADT just shy of one year ago. I was informed that I could cancel service at any time, no holes/damage would be done to walls during installation and if I ever wanted to transfer my service, I would receive credit for my new installation. Let me start by saying I should have read the fine print because you are TIED INTO A CONTRACT FOR A MINIMUM OF THREE YEARS! If you attempt to cancel, they will force you to pay the remaining 36-month balance which was over $800.00 for myself. I explained that I was moving and they still stood firm on their termination fee.

Their website is always down. The web cams won't work when the website is down. Their customer service is rude and they don't know what the ** they're doing. They say, "Ok, we will call you back," but they don't call you back until 20 days later. And when they call you back they don't know what the ** they're calling for? Then you have to go to holds and get put on hold many times and when you finally get someone on the phone they disconnect you. I strongly recommend that YOU do NOT use ADT - that company is a worthless piece of **.

ADT was our provider for years before the switch to a Bright House bundle and I had no complaints with their service and that's the reason I returned. This is not the ADT company that cared about its customers the way they used to. The installation tech was here for hours until after 9PM and had little idea about what he was doing. When I would ask him a question he would answer "Don't worry. I'll take care of you." (?) I'm for upgrading my system however the tech said I was only allowed 5 sensors, and no smoke alarm at no cost after messing with the existing alarm for hours. He had absolutely no understanding of my current alarm system even though it was an ADT system. Only after I brought out the brochure and the name and number of the person who authorized the smoke and fire sensor did he agree to install it. He kept telling me "Don't worry. I'll take care of you." and by this time that’s what I was afraid of.

My entire experience has been awful (incorrect information at initial sale, initial install botched and required a follow-up install the following week, incorrectly debited my daughter's checking account TWICE, terrible customer service).

I wanted to tell you what a good experience that I had with the rep that came to the Port Orange house. The first thing he did after introducing himself to my wife and I was remove his shoes. We talked briefly at the table about what our requirements were going to be. Next we got up and he went in clockwise direction around the house pointing out a lot of good features and giving us some good information on just how to secure this house. Being in law enforcement myself, this young kid had some good ideas and did share with me some additional ways people gain entry.

Love the system now that it's put in. The pricing and what was included was very misleading!!! My two included key fobs somehow got reduced to one?? Just gets your hopes up when they tell you what is all included but it's actually not!

The ADT representative was very knowledgeable of his product and services. He made sure we completely understood how to work the system and what its capabilities. He was also very professional and cordial. It was a pleasure working with him.

I was lied to again on alarm system and billing set up. I will cancel my contract in 3 years. Cannot trust a security company that is bad. One company should handle everything. You have Defender blaming ADT and ADT blaming Defender. This is a sham set up.

Installer was a nice guy, but was not knowledgeable in the equipment he was installing. I bought this system with the pulse service in mind. I made that clear upfront. Three weeks later and multiple visits later, no pulse, no answers, no return phone calls. As for the equipment, my old alarm siren was louder and all my sensors were securely screwed on, not held on with double stick tape and easily knocked off.

Installed 5/24 with stepson, Ryan ** present. All went well and system was installed promptly by Kenneth **.

Customer services is terrible. They promise and don't deliver.

I have had the worst experience from the guys from Erie PA who installed it. They told me I needed repeater so they put it in with $700 more of stuff. Keeps having issues. On the phone 4 hours with a tech programming system, still not working right. They have been out 5 times. I have spent $2,000 and NOT happy at all. Calling defender is a joke, put you on hold for 30 minutes then back on hold for someone else.

The installer was more than professional, friendly, and knowledgeable in what would best accommodate our needs.

After the installation of the alarm I was told that I can retrieve or I should say I can turn on/off my alarm by using my iPhone. Was not true. In order to do that my monthly will go up about $40.00 more a month. Also when I called to find out the price I was told $36.99 a month and same day I got advertisement in mail for $27.99. And during installation they told me "your house is not pre-wired" and I told them "you knew about it" and they wanted me to pay more or not to send me my $100 visa card. My contract is three years and after I will find another company.

Installer was very thorough and explained everything in detail. Very courteous, helpful and got the job done. Again, outstanding service.

The system was for our home. We were looking for a security system, there was an ad in our mail. The installer that came to our home was very good. He installed the system fast and carefully. He knew what he was doing.

Am not happy with the alarm, do not know anything about where the central station is that I am supposed to call, so many instructions given so fast. Am not going to be paying a lot of money to the state or county for mistakes so just prefer not to use it.

The initial installer was good at talking and selling but was as good at installing. He left things unfinished and in an unacceptable condition. When we called back they sent a supervisor out and he did a good job exposing and fixing thing. So the second guy was very good. First guy not so good.

Don't like having to have money taken out of my account. Bad experience with a couple of your employees when I needed help. Rude employee. Salesperson didn't give entire story right. Installer was very nice - did his job well.

Great experience working with ADT staff from the phone call to the installation. Home is happy & safe when no one is home. Thanks ADT.

Extremely professional and well done. My wife was wondering why the installer used his private car to come for the installation. However, he identified himself and everything appeared to be in order prior to the installation. The installation was quick and without incident. The training on the use of the system was well done.

The salesman deliberately lied to mine and my wife's face when we asked if we could rent the equipment. We were told no, we couldn't rent. Ended paying 3500 bucks because he was not honest. I'm roped in now and highly suggest others read this!!

My old system has been dismantled to a point that I had to call for reinstallment.

I was charged much more than quoted for much less equipment and still I have not received what I paid for. I have told ADT by calling, also filled out surveys and now over a week later, no one has done anything. I am VERY disappointed in the level of service and the overcharging for less than promised and quoted.

My experience was great. ADT is superior to other security system. I know I've had a few including my wife's company.

Had a problem with the power panel causing the system to continuously alarm. The technician was very knowledgeable and friendly... thanks for finally getting my system operating correctly.

The customer service representative that signed me up over the phone failed to mention the difference in cost from landline to wireless. So instead of the $37.99 a month I thought I was going to pay, I ended up paying $52.99 a month. The technician that arrived at my house tried to sell me on every ADT product available. He talked for way too long before actually doing anything. Very dissatisfied.

I was not left with any window stickers. Purchased a remote keypad but it seems to be defective as it keeps going back and forth with telling the front door chime is "on" and then "off". I had to turn it off.

My only COMPLAINT is when I called back to have SOMETHING INSTALLED that THE INSTALLER didn't have on INSTALLATION day. I was given a 11-1 appointment time. When he didn't show and I called--he didn't--I was told it would be closer to 4:00. Then when he didn't show and again I called I was told closer to 6-7. Which was out of the question. We have church on Wed. When I ask about a morn. appointment I was told only installation appointment are first in the morn. 1st visit terrific. After that let down.

Removed with no problems. I await to see the final proof on subsequent billing. Original installer/salesman did not disclose the SEPARATE costs of these features.

Everything went great with the installation.

I specifically discussed which windows and doors needed devices and what type of device. I have 3 windows high off the ground that did not require a device. He installed these anyway. I have 3 fixed non-operable windows that would be better suited with a glass break device. Magnetic devices were installed (quite useless). I only received 1 glass break device. My initial package was to include 2. Paint was damaged in the kitchen that was noticed after the installer left. The problem is who paid for the extra devices. I did not get an itemized statement. 2 table top cameras were provided that require very long ugly extension cords. Seems to me there are better options. Several days after the installation I was emailed about 12 documents that were digitally dated and signed, that in fact, I did not see or sign at the house when installed, that screw me to the wall with overpriced equipment and double the monthly fee that I was initially quoted by ADT.

Very good. Both were very helpful in explaining service.

The work was less than professional. Equipment promised was not delivered. Quality of work was subpar. ADT worker said he would back the next morning to properly install a panel cover. The cover was approx. 1.5 inches from closing. He never showed up. I spent 1.5 hours cleaning up his mess. Found a couple of screws & closed the panel. Would not recommend this company.

The technician was knowledgeable and was very patient.