ADT Reviews

All good except the billing! Too vague for me!

Installer was absolutely professional, courteous and educated. Had a great experience. Feel much safer.

The man who came out and installed was great. The only issue I have is that the door monitor has come off at least once a day on the back door. On hold now trying to get someone to come back out to fix it.

Even though the young man who installed my equipment in a professional manner, I am so upset with ADT as a company it is difficult to give a good rating.

When the tech came out he was very good and quick. My only problem is that I had sensors working on my system before he came. And now he put a new keypad in and now I only have 6 sensors. I was told that I could use everything that was already installed and add to the existing. He took down all of my old sensors and threw them away. Feel like I was ripped off and my house is less protected as if I would have just left it alone.

I had the alarm system put in to detour criminals and in case a fire broke out at night. When someone is home and someone tries to break in it will alert the home owner. If you are not at home it might stop a criminal from breaking in. The young man that came out to my home and installed the system was polite and courteous at all times. He was very professional and quick about the installation.

First of all, you have to wait on the phone for over 30 minutes to cancel only to find out you have to fax or mail them a cancellation. I have been a customer for 10 years and haven't used the service for the past 3 years after I was getting false alarms and my town charged me two $500 fines. I tried to cancel then and they convinced me to stay on so that it wouldn't affect my insurance. Now I am low on funds and tried to cancel and they said that they renewed my account April 1 - it's May 16, 2016 and that an early termination fee would cost $600. They are absolutely insane if they think they are going to get another penny from me.

We were told that we would pay $36.00 per month after my husband gave the information that was asked over the phone. When they got here it was more and my husband was told that the $128.00 was a one-time payment. The system has not worked since Sunday. I started calling Monday. It's so hard to get a call thru and when you do the wait time was 27, 18, 40 min.

I have no problem with the person who actually sold us the equipment and installed it. He was knowledgeable and helpful. However, my wife and I were very close to cancelling the order before he was halfway through his presentation, because he was obviously not there to sell us what we thought we were getting. I received your $27.99 per month, free activation, free sensors and free gift card solicitation. I spoke to one of your salesmen on the phone who wanted to make sure we had a landline phone for this security system. The first thing we learn is that no one recommends the phone line system and it has a number of potential flaws. He was there to sell us the wireless system and he did a good job of that.

Technician was excellent. Very knowledgeable. No problem answering my questions. Although I gave 5 stars, I was not able to receive my certificate by email.

Installers were great. Helped me customize system to fit my needs. Extra fee for wireless ($15 monthly). $100 gift card for new subscribers is a hassle to redeem and has costs to consumer.

The amount of equipment the tech tried to sell us was disappointing. I was pleased that we got what we needed but it took a while to weed everything down to what was reasonable. I was also disappointed that we were charged $75 on the day service was set up but the paperwork said that a prorated amount would be charged after the first month. The tech did not explain that. Tech was very nice though.

I canceled my account with ADT. I was told that my account would not be canceled until I notified ADT by mail. Once done I was advised that my contract had been completed and that I was on a month to month charge. Without notice ADT deducted $295 from my account the following month. When I called I was told that an error was made and that I would be refunded my $295 immediately. After two weeks without a refund I contacted ADT and was told "Sorry for the delay but the "Check is in the mail". To date "Nothing". I called ADT once again and was told that ADT had rejected the decision of a refund and had applied the $295 to my old account to close it out. ADT representative stated the decision had been changed to reflect that I was on contract. ADT changed their story to keep the $295. A very dishonest company which I will advise all my family and everyone I know to cancel and avoid ADT service.

Service was good.

I was very happy with everything about the installer and the equipment. I was not happy about trying to be convinced to get a higher priced contract than the offer I had signed up for or finding out on the day of installation that the keypad had to be placed next to my intent router to work rather than by the door where my old one had been located. To do that would have cost almost twice as month per month. In any case, I am glad I switched to ADT.

I have had an ADT security system for over 1 year and just learned the motion detectors they installed in my home are only activated when I open and close a door after arming the system on the away mode or armed when using the fob I purchased. When the system is in the stay mode the motion detectors are worthless. Not knowing this has left parts of my home vulnerable to intrusion for over 1 year. I had these installed to protect unused parts of my home and the installed dang well know why I was buying them. The company never said one word about this. Don't trust ADT, they are less than honest about their products and vendor installed equipment.

Our installer was wonderful, personable and explained everything he was doing as he went along. He did his work within the time quoted and our only wish was that he could have stayed longer. He was a wonderful young man that every business would love to employ!!!

I would not recommend that anyone use ADT for their home security. We paid for a security system through ADT on an old house that we intended to remodel, knowing most of it would be torn down, and only as a requirement from our insurance company. After deciding to tear it down, and build a new house, I called to postpone our monthly monitoring service. ADT is forcing us to pay $875 for the 24 months remaining on our contract, knowing that there is no house in place. READ YOUR CONTRACT! I wasn't aware that we had signed for 3 years and have to pay on a house that doesn't exist. They say they'll give us a credit when the new house is built, while they keep our money. This does not feel reasonable to me, and this is a terrible customer policy, in my opinion. It must be legal. We may use another company and just eat the loss when we do have a new house.

We were trying to cut back on some expenses, and after realizing we hadn't turned on our security system in 5 years, we decided to cut that 35.00 off our monthly expenses. So I called them and asked to stop our system monitoring. This was over a year ago, and at that time, their agent asked me why, so I told him we were cutting expenses. He asked if I would remain if they cut the expense back to 24.99. So, stupid me, I agree, kind of wondering in the back of my mind, if they can monitor for 24.99, why was I paying 36.00 all those years.

Zovek did a great job with our security system installation. He was very friendly and knowledgeable. The system works perfectly and he did a very good job of showing me how to use the system.

James was my installer. He arrived during the time frame I was given. Extremely knowledgeable about the system, welcomed questions, and took his time explain everything. Made sure I got the best protection for what I could afford. Exceptional customer service and very friendly.

Technician arrived on time. He surveyed my needs and started the installation. He was on target, neat, and explained everything to me. Your support people have answered my questions with confidence. I love the decision to change that I made.

The misleading information from day one of order the service to the day of installation led to my decision to cancel the service from the very beginning. Cancellation team member offered me 6 more shock sensors at no cost with my request of 10 to protect 1st floor perimeter as stated in your ad. Very disappointed.

The installer/technician was very professional & friendly, did a great job explaining the system, & was worked quickly on the installation. Overall, very positive experience.

I recently obtained a security system through Defenders - an ADT premier dealer. They were quick to make an appointment and get my service installed. I would read the fine print and don't let them con you into paying a lot for the install. My home was pre-wire when we bought the place but the technician told us we would get all new equipment and everything since the package comes with so much since you pay just $99 install fee and get so many sensors free as part of the new customer deal. The lady stated they used the sensors on the windows that detect if the window is broken vs just opened.

The only good thing was the guy who came to install the service was great. I believe Chuy was his name and I wanna say he was great and appreciate everything he did. I don't like the fact that whoever didn't tell me over the phone that there was a $200-300 setup fee for pulse 2 after his hard work on installing everything. I was extremely upset and was told I wasn't paying out of pocket the day of the installation. So I went with pulse one. Even that seems so plain and feels just like the regular services that Time Warner cables intelligent home. I wouldn't recommend this to anyone just for the fact that fees were held from me until the end of installing.

I too was told $100...sign up get a $100 visa gift card...then $20 a month...then after the install I went with the $800 equipment package and now pay $60 a month. My house was broken into last year. And because I don't ever want to experience that again, I bought the system. Needless to say, the system is great. It works just fine. So I gave the 2 stars. If customer service effectively did their job, I'd have put 5.

The installer came out first and then half an hour the supervisor came to the house. It is more like two salesmen came to the house than two installers. All they wanted to do was trying to sell me all the alarm equipment they can get me to buy (about $3000 of equipment). I told them all I wanted was a basic installment that came with the special offer but they continue to hassle for the next two hours with the supervisor kept jumping in to give me his discount from $3000 to $1500 then to $750.

Terrible customer service! Agents do not care - they just tell you the options and do not try to resolve the problem. If you are happy, you pay your bill, if you are not, they will trick someone else into replacing your business. Product has lots of problems and their standard response is "sit at home for hours and wait for us - we may actually show up. And if your service/product still does not work, "let's just keep coming out and collect the monthly charge in the meantime."

I have had my system for two weeks as of today being 05/10/2016. The installer that installed my system on April 26, 2016 was Christian **. Told me first thing about a lifetime warranty for an additional $9 a month making my total monthly charge $36.99 a month. I was told by him that this covered everything for as long as I kept my service with ADT. By covering EVERYTHING Christian explained that it covered all equipment at NO CHARGE should anything happen to anything on the system except deliberate damage, he even said batteries were included. Christian also stated that there would be NO CHARGE for ANY SERVICE CALL as long as I owned the system since I purchased the "LIFETIME WARRANTY".

On 4/22/16, your employee Rafael **, had an excellent presentation. And, because of Mr. **, I purchased an ADT alarm system for my home. He was extremely patient, knowledgeable, well-spoken, and thoroughly explained the device to me. Mr. ** would be a wonderful supervisor if he isn't one already. Thank you.

My ADT tech was super friendly and knowledgeable. When he tried to upsell some more features he was not pushy at all, just told me what was available and didn't try to twist my arm when I said, "No thanks." The equipment is modern and easy to use and now I'm relaxed again when I'm on the road; I know my place is protected. I also got the fire alarm that's monitored, so now I don't even have to worry that my place will burn down without anyone knowing about it. Yeah, it could still burn down of course, but at least not in secret!

Very dissatisfied with installation tech. It looks that they don't if the system is working, just that is install. Had tech come twice, spend over $600 and the system still don't work properly. Called twice was disconnected. They never called me back.

The setup was very easy, or technician Matt explained everything perfectly. And I am very happy with the options that are available. The extras are a little pricey but once you buy it all, you get to keep it forever.

A little too much upsell.

I was promised to return the installation fee plus 2 gift cards because the original intent was paid only 27.99 per month, but at the end, I finished paying 52 dollars because I do not have land phone. I was not informed about that requirement on my first contact with ADT.

We signed up in January 2015 & immediately got a false alarm email caused by our 10 lb dog even though ADT said the dog wouldn't cause the alarm to go off. ADT paid the false alarm fee to the city and never told us until year later after the free trial period was up. Meaning we couldn't cancel without a cancellation fee. WHAT A SCAM! Now over a year later they email & call all the time demanding we pay the false alarm fee from Jan 2015. We can't wait for the contract to end so we can be done with ADT.

Technicians were very courteous and informative. Workmanship and install was very neat and clean. Thank you again for the Great service.

Pierre was very good at describing the system and services available. He answered all our questions. When he wasn't sure, he checked with others.

I signed up for ADT because I heard that it was a fantastic security system. For approx. one year it was. However, about 3 months ago the alarm started going off every day and night. The police were dispatched to our home so frequently that we began to be charged for their time. I called ADT to get the service cancelled and I was told that I would need to pay $600.00 even though the system was malfunctioning.

Let's start with their customer service: rude and acts like a collection agency. Total scammers. I have called 10 times (no joke... 10 times) and they still have the wrong phone # on file... Still, after 10 times. I feel so secure with being with this shady company. Next, Google all the consumer reviews. They all are BBB complaints. We were supposed to be with ADT and now we are with Defender Security?! Who the hell is Defender Security? Promised a monthly rate of $36.99 for wireless (not a landline)... Spoke to several reps who promised this. They lied. Then now they promised 2 free months and charged my account on the 6th when we had already agreed to the 15th. Plus where the hell did the 2 free months go?

I am removing the ADT system. Too many undisclosed fees.

More interested is installing a panel ONLY so you can bill for nothing else connected to the panel. Will never recommend you to anyone.

As a customer of ADT in three different locations we are clearly discussed with ADT's response and they have even gone as far as to blame Apple. Clearly we signed up with them because they had ADT Pulse Program for us to see our locations which we no longer can view, and are now in breach of their contract. We have spoken to everyone in ADT from tech. to upper management and they mentioned that they could not fix the problem of having a clear picture because Apple changed their format for Quicktime. With that said it seems that other alarm companies have figured it out, but ADT is unwilling to correct the problem and have continued to billed us monthly and have made no compensatory settlement.

So far we have not been happy with our experience. The system went live on Saturday, 4/30/2016. This morning, 5/5/2016, we received four panic button calls. No one had touched the system. It had not been turned on or off. While I was on hold with ADT, another call came that I missed. That caused the police to be called. Fortunately, we were able to notify them there was no problem. The technician disconnected the panic buttons on our system, and advised someone would contact us today to come out and check our system. We have not received any call to schedule a technician.

Initially I thought this company was going to be a great experience. After talking with the salesman and the installation technician it became apparent that there is a lot of miscommunication within the company. The selling point which led us to go with this company was how low their rates were for monitoring service and how our system was going to be free for the equipment. After the technician had already drilled holes in the wall and installed the keypad we were informed that the service which was initially quote to us for free was not going to cost us 2K. Additionally it was not mentioned, until after the system was installed, that our monthly payment was now almost double because the system was more advance than previously quoted.

I had a two year contract with this company. I never used their service the two years I had them. I called to cancel and was told I would be charged an exorbitant amount of money to cancel this service. I sucked it up for two years and continued to pay them on time until my contract was up. As soon as it up, in January of 2016, I called to cancel my contract. I was told I had to send something in writing which I did.

They would not honor the price that the advertisement gave. I was told that it "should've said" for landlines. But "landline" was nowhere to be found, including in the small print where one of the representatives told me to look. None of them wanted to see the advertisement. I was told they sent a lot out. Their idea of giving me a deal was dropping the $53 down to $44 & $48 when the original was $37. The principle should be to honor what a customer has in hand, not what was meant to be said.

It took me 48 minutes talking to 7 different people to get my Pulse Alert service cancelled.

Wrong town on alarm services contract. Called to make changes.

We love our new security company. It feels good to be home and know that you are in safe arms with ADT.

Horrible. You promised a rate of $27.99 and it did not cover anything. The guy spent 4 plus hours trying to upsell me. My bill ballooned up to over $50 a month so I had everything Uninstalled. Very upset. You guys did not even cover any Windows.

I was very pleased with my installer, Kristian **. It's a large house with lots of security options to choose from. He was very patient and worked with me through the various options to get to a secure option without spending a fortune. I was very displeased with the bait and switch advertising of "pre-wired" house and the tiny print if your house is not pre-wired. Overall a good system but expensive and misleading ads.

ADT's advertisements are very misleading. The salesman wanted to sell me the system AFTER he had already put holes in my walls and installed the monitor. When it was all said and done it cost me almost $1,000.00 to get ADT installed plus a 3 year contract. Be advised to have your checkbook ready if you want to get ADT installed. In addition it took 6 hours to install a simple system in a 2 bedroom home so clear your calendar on the day of installation.

The ADT representative was very helpful and professional.

Sales help did not sell correct system, lied to me. Told me they could connect to my existing system at no additional charge. Was supposed to pay $27.99/month turned into $49.99 then when tech came did not explain additional charges for connecting to my system. Never told me my plan was 50$ had to call a second tech to connect your system. Left after 4+ hours as fast as he could did not really explain how to fully use the system. Did not explain additional charges fully. Just left after a two minute tutorial on the setting of the alarm. Felt totally deceived, taken advantage of an older person! Will never recommend ADT to anyone and will tell people to get rid of them if already installed. That's how bad I feel about your customer service management, sales personnel.

Technicians were very professional, polite and knowledgeable.

I am VERY disappointed in the process of my installation, not so much at the actual scheduled technician "Paul" (he was great) but the mannerism and abruptness & abrasiveness of "Justin/Jason" who showed up at my door. Did not have an ADT shirt, no badge, ball cap on backwards, nor identified himself to have anything to do with ADT - just showed up, knocked on my door, and asked for "Paul". And proceeded to enter.

My experience with ADT has been very good. The customer service that I have been getting has been very well. The technician that came to my house was very knowledgeable. I would highly recommend ADT to all my friends at this point. Thank you for all your help.

The system is "extremely" expensive, the app is slow in responding, the sensors are slow in notifying of intruders (I came in the garage, was in the living room before the alarm said I had entered). Vivint's system was immediate. It took 4 tech over 10 hours (2-7:45 & 9 -2:30) to install the system we wanted. The original tech did not have the proper equipment nor was he certified to install smoke detectors. Took 3 tech to install the door lock... Only reason we choose ADT was because Vivint & ADT are the only 2 companies that do installs, all the others are DIY. Maybe I need to go with a DIY system and get my $2000+ dollars back.

First of all, mine two gentlemen that did the installation were very courteous and extremely efficient. The thing is, we never expected to pay as much as we were charged. And, the way it was done, well the keypads were already in the walls and equipment was here and there - that's when we were told how much we needed and the hugely expensive cost. I think this was a little underhanded, but I don't blame the installers, but I do blame ADT. Too costly and too unexpected!

Very professional. Very instructive. Very nice person. Excellent installation. Very pleased with the job done.

Happy with system.

I had this home alarm system put in years ago when they ran a free installation and low monthly fee. Every year they have gradually raised the price to where I now pay almost three times as much as the teaser rate. I just called to have the system shut down, the service discontinued and the system removed. The rep was able to shut down my account and transferred me to another dept. who said they don't remove these systems. Because this is an old system and wired to my phone and electricity, I have to hire an electrician at a cost of a hundred bucks or so to remove it. Worst service ever!!! Stay away. Go to a big box store and buy a wireless system that you can install and maintain yourself. What a rip-off!

My installation of the ADT system was done in a very professional manner. The installer was well versed on the system and explained the system completely and answered all my questions regarding the system and how it operated. I was very pleased with everything. I have already recommended the ADT system to several of my friends and family. My only complaint now is I have not received my $100 Gift Card.

Installer was helpful, efficient, installed with care, explained everything.

When they installed my system it wasn't anything like we talked about when we first set up the installment. Tried adding more charges instead of just getting what was originally talked about. Had to change what we wanted and ended up having to add items that weren't talked about either. Luckily didn't change my monthly but bad communication in what customer service department told me what I would get for a system and what all would be covered.

Awesome service and installation.

ADT Pulse sucks. Ever since I upgrade to Pulse, it been a nightmare. They come out to fix my system after a few weeks then a few days I'm calling back for them to come out again and have to wait another few weeks. When my bill is due they withdraw their money on time but yet more than half the month my camera system isn't working. Called to get out of my contract. They told me 1,000 I could and told me I sign a 24 month contract but it's a 36 month they told me!!! I WOULDN'T LET ANY OF MY FAMILY OR FRIENDS GET ADT PULSE! THIS SUCKS. YOU PAYING THEM ON TIME BUT HAVE TO WAIT WEEKS TO GET THEM OUT TO COME FIX THEIR SYSTEM! I HATE ADT PULSE NOW.

I needed to cancel my account. They made me jump through a bunch of hoops and mail in a letter plus a utility bill. In the meantime they continued to bill me for a service I did not want. Not customer friendly at all.

I was not pleased with this. The guy was rushing and trying to get me to buy more than what I need. I guess that work off of communication. I explained what I wanted. The employee still wanted me to purchase what they wanted. I told him what I wanted and walked out the room. He drill a hole in my wall and didn't let me know before or after it was done. I guess he was rushing so he could go smoke. While he was working, left a go the employee something to drink. When I got back the employee was sitting in the vehicle smoking. People need to have patience.

A couple years ago I started alarm service with ADT in both my Las Vegas home and the home my daughter was living in Reno Nevada. She was going to school in Reno. As most college students do, she moved housing each year. Now that she is moving back to Las Vegas to live with me since she is graduating in 10 days, she has no need for ADT service in Reno. I called ADT and they said because she moved her contract automatically started with another 3-year contract. I told them this was unacceptable and she has had the system for the term of the contract and whether or not she moved was moot. They want a $1,000 cancellation fee. I told them this was insane and would cancel my service in Vegas as well if they did this and the lady didn't seem to care and told me to "go ahead and cancel."

I had very bad experience with many different customer service agents in regards one matter, for a period from Nov 2015 to April 2016, first to cancel the PAP to my credit card, then to get the refund that they withdrawn since I cancelled their service. The bad attitude I'm taking over the phone from the customer service reps lacks all the customer service skills and manners.

I started receiving emails from ADT in December of 2015 that my system needed to be upgraded to a 4G cellular system. I explained to customer service that due to the 'dead zones' in my house a cellular unit does not work. They insisted it would and in February 2016 the nightmare began. The first gentleman came and let me know he did not have the equipment on his truck to do the proper upgrade (this would have required them putting a tower on my roof and running a line through my house) and I would need to call and schedule another appointment.

This has been a horrible experience. The techs that came to my house were the only people that were polite. One of the people on the phone was so rude I was close to tears after the conversation. Not to mention things seemed almost a scam! I had to hand write my notice to cancel, mail it, all within 3 days of being installed. I happen to be on vacation. I had to find a post office and have the letter mailed after fighting with the horrible customer service man on the phone. Then when I call back no one received the letter! Should I even be surprised? I jumped through hoops and it was "lost"? Highly doubtful in my mind. Then the tech told me they would arrive to pick up the equipment between 8-2. Of course they arrived at 3. He was incredibly nice. However I had to pick my daughter up from school late to accommodate that schedule after I took the day off to wait for someone. Absolutely horrible all around.

I contacted ADT to arrange a technician visit for installation on April 9th. At that time I inquired about a referral for my neighbor who was instrumental in my choosing ADT. He is a customer of ADT .The supervisor I spoke to about it told me that I would have to handle it thru the technician assigned to the job. The tech did a very good job of installation but said he thought the program was no longer in use. He gave me the ADT Customer Service number to call to verify if it was still in effect. After explaining the situation to ADT I was told that I would hear from them in 2 to 3 days. On the evening of April 26th I received a call from an agent of Defenders, Inc. telling me that the referral would not be honored along with a phone number to call if I wanted to pursue a referral in the future. I did everything I was told to do.

I am having a terrible time trying to cancel services. Many times I have contacted customer service (4/14, 4/18, 4/21, and today). I also faxed cancellation on 4/22 because I received contract on 4/22. I want to CANCEL my services, PLEASE! I wish to have equipment removed immediately. It has never been used. I am getting nowhere with customer service and this situation is costing me much time and stress. Please Help.

The ADT professional was so smart about products and family safety and stayed within our budget and did not pressure us to go above and beyond what we could afford. I've never slept so well. He was wonderful.

Needed to schedule an appt as the modem was offline and ADT pulse system was not working. Called customer service and they said the first appt was a week and a half out. My system was out and that was the best they could do. I asked for escalation. They sent me to the scheduling department and they scheduled my appt for 4 days later, better than 10 I guess.

ADT Contract Customers beware that ADT will automatically renew your contract INDEFINITELY after the contract has ended, even if you do not use their service or their equipment. They will continue to charge the monthly fee without your permission and without informing you that your monthly charges will accumulate. My contract ended November 2015. In May 2015, in reply to a request not to renew my contract, ADT informed me, quote “…once a contract has ended, the account it was attached to continues to renew for one-month terms indefinitely. The only difference is that there aren't any balance of contract charges after the end of the contract…” end of quote. ADT did not state that the indefinite renew for one-month terms incurs a monthly charge even if the service or equipment was not used at all. This is clearly deliberate miscommunication by ADT to its contract customers.

Mark ** was very courteous and thorough. He answered all questions to my satisfaction. I would recommend him to anyone who asks.

The representative who installed our security system was very informative and helpful. He answered all of our questions and concerns. I was very pleased with him.

Installation went very well. The Tech explained some extra things to me and I upgraded the security system that was provided in the pamphlet that I had received in the mail. I discovered one of the windows had not been secured after the Tech left. I reported this when a rep from ADT contacted me a few days later. She said she would report this and someone would contact me to take care of this.

I have had worst experience with your company. So far it's ridiculous, and it's only been two weeks. Not what I expected from a company like yourself. Your technician was extremely rude to say the least. I have never felt so disrespected in my own home before. "Well it's clear you obviously don't love your son because you don't want to spend the 4,000 dollars for the extra equipment". My son is two. I understand he was trying to upsell me. Trust me I get it. I work in sales. My son is 2 years old, for crying out loud and that's just not something to say to people. Once everything was done and I paid for some sensors that I didn't want but felt pursued to by your rude ** technician said, "Well, glad to see you can afford 52 dollars". Just rude.

Security installation - Service was neat, efficient and knowledgeable.

3 years ago I signed up for ADT at my home. I was told by the salesman when I signed up that I could move from home to home with no issue and it's free. I even explained that I would be moving the following year. Well I moved to Houston 18 months later. Last year when I got my system installed at my new home the installer said "oh well you have a new contract for 3 more years because you moved and it starts over." Wait what? tTat's not what I was told. So I call customer service. The ladies explains how the contracts work. Then I explain "well I understand but this is what I was told" and so she says "ok well I'll make it to where you only have to finish out the time left in your original contract." I trusted that she would do as she said she would so I signed for the install and the contract because she promised I would not have any issues.

I was all excited about getting service with ADT as soon as I closed on my new home. The guy I spoke with on the phone, Joshua **, was great, he helped get me set up for installation, and have excellent service. The guy that installed was great. What I don't like is not knowing when my first month pmt and prorated pmt for April was coming out and having to see it on my credit card statement. I was very unhappy and actually thought about cancelling my service. And then to get the bill showing it wasn't due until May 1st. I am not satisfied with the no communication on your part and hope it will not be like this from here on out.

They need to be more upfront with costs. The original sales person scheduling the appointment led me to believe I wasn't going to be paying for anything above and beyond the initial payment and monthly cost. When really... there is quite a large bill associated with the install if you actually want to safeguard your house properly. Why can't sales team just be completely upfront with all costs.

Upon completion of installation, I wrote a check for complete install. A few days later saw that the same amount was taken from my on file checking account... a completely different account. When I called about the double billing... no one wanted to accept responsibility. Thank goodness... check had not cleared and I put a stop payment on it.

First installer didn't install the garage door opener. Called back to get what I originally ordered. Second installer just moved the motion detector to the garage. I already gave up. Regret getting ADT.

Matthew ** came and installed our Home security system on 4/14/16. He was very polite and answered all our questions. He did a great job installing our Home Security System and patiently showed us how to set the alarm on and off.

Service was excellent. They arrived within the timeline I was given. Serviceman was very conscious of clearing up any mess made.

Do not remember being told about being billed in advance or that I had signed for a two-year contract. Not happy.

My Installation Rep was on time. In fact he was 20 minutes early and made us feel very comfortable about the company. My husband and me chose to protect our home. He explained in detail every aspect of what he was doing and very polite and friendly.

I am very pleased with the system.

I wrote the following to ADT on 18 Apr 2016: "I have to say I am not happy with ADT Security. I have had ADT for about 3 years and just found out that when it was installed, 'apparently' it was installed incorrectly. One of the door sensors do not line up when the sliding door is closed completely. We use a fod to activate and deactivate the alarm so we had no idea that the alarm was not working. We always thought it was working."

After the installation, the installer ran through the how to's as if he did not care whether I understood how to work the system or not. The installer did not offer any security yard warning signs. I had to ask for them. He said he did not have any then offered to look in his truck for "one." He gave me one so I had to ask him for two more then he let me know he did not place them in the yard because that was not his job. Seems as if he did "his job" when he wrote my order, contract, installed the equipment and took my payment and that was the end of his services. I don't blame ADT, I blame him however he represents the company although ADT may outsource their jobs. Something to think about.

Asked installer three (3) times if the changes being made would affect the monthly service charge originally quoted and was told no. Payments are now $21 + more than original offer. I only personally signed one document. All documents emailed to me are computer signed. I was never given a copy of the form which I signed. When I called to question this, I could never get a satisfactory answer as to "why". The installer told me that their phone numbers were in the folder and could be reached if I had any questions or problems. This was a lie also. One of the sensors fell off and I had to reinstall it. I am not a very satisfied customer. If you are not honest at this point, what can I expect in the future??? Your advertising is good. Your offer is good. Your system seems to be very good. The negativity which I have started with the installers and personnel answering your telephones.

I have ADT in my home because I feel that my family's well being and protection comes first and ADT understand that. The technician came out and he was very professional, respectful of my home and my family. And he had a great sense of humor. It wasn't all about the job for him, it was the satisfaction from the customer and I commemorate ADT for that. It took him no time at all to install our equipment. And not only did he do a great job! He broke everything down as to what we can get, what would be best for us and where everything goes.

New install on the 8th of April, 2016. Didn't get smoke detector install. Had a appointment for Friday the 15th. No call or show from tech. BAD BAD SERVICE.

ADT contacted me about two months ago via phone call stating my installation appointment should be confirmed. I immediately contact ADT, informed them I was already a customer and there must be a mistake. I sent an email to their corporate office and received a response indicating the order was accidentally entered under my name but it was for another address. For the past two months (maybe more) I have been paying for someone else's monitoring system and ADT is not monitoring my home at all. I brought this to their attention and they've informed me it will take up to 72 hours before they can make any corrections.

Recently lured back as I have an existing security system with ADT, received promotional offer in the mail and thought I would give ADT another try as I had discontinued service at the end of my contract a couple years ago due to incorrect billing and horrible customer service. I should have thrown the promotion in the garbage. Signed back on with ADT first part of the month under the assumption that promotional rates would apply. I received office copy contract in the mail as they needed my signature on the contract, noticed contract was for different amount not promotional rate. Contacted ADT about the information on the contract and was told the promotional amount was in their system even though it was not listed on the contract.

Not very cooperative, rude and attitude dealers. Only caring in making sales and was lied to, not a company that I want to be serviced.

Felt very comfortable with installer, very knowledgeable and patient through our indecisiveness. Very happy with our decision.

I was very pleased with the installation process and the technician. He was very knowledgeable concerning my questions and the equipment. I was a little disappointed on the advertisement. Your webpage says that certain things are included, but to my surprise, your page is a little misleading and it cost me more to actually cover my whole house.

We have had ADT for over a year now and have had problems as early as a month after implementing service. The system has never worked right and every technician that comes out says something different. The one today came out to check the system and killed 3 baby birds in a nest above the outside monitor and told me "I got rid of them because that would be affecting the system"--I promptly informed him that it was NOT what was affecting the system but the other 3 FAILURES being displayed on the keypad all of which had nothing to do with the outside monitor! When I called in and asked for a supervisor I was connected with someone after being on hold for 10 minutes whom I thought was a supervisor to find out was not and then treated like a criminal for asking to cancel service! They have HORRIBLE customer service and offer nothing to resolve complaints or concerns other than "you WILL PAY" early termination fees!!

Authorized dealer Dave ** came to my home almost a year ago after a break-in. Sold me on the pulse system to protect my family because of my long work hours. I signed the contract and gave cash deposit towards the installation which should have been within two days of signing. Long story short we have never heard from them again. No installation, no refund and when I call ADT corporate they tell me that I have to wait for the dealer to contact me. Still no contact and no concern about this activity. I have receipts for everything and even the copy of the contract I signed. If you don't want to be mistreated stay away from ADT.

Monitoring was fine, a few issues with some of the equipment and conflicting answers about how to fix it. But my biggest issue is cancelling services. It is a NIGHTMARE. I've called repeatedly, used their chat feature, faxed and emailed trying to cancel service. Yet somehow, they keep losing my request to cancel. They tell you it's easy to cancel if you're under military orders to move - "Just provide a copy of the orders" they say. But the reality is that they'll drag their feet and make you jump through hoops for weeks. Meanwhile, my house is selling. I can't cancel service and I'm stuck paying for an alarm system on a house I will no longer own.

I was refused a referral bonus because the technician didn't tell my neighbor that he could give me the one. So he didn't tell him. When I called for the referral I was told it could not be honored. But their technician should have told us. Poor business.

Do not purchase ADT. They lie about what they are offering for free. They will charge you much more than they say. They ripped me off 1500 dollars. They promised I was paying 1700 dollars for 3 years of service but actually paid that for a few window and door sensors and a couple smoke detectors. This company will rip you off. Buyer beware. They are a scam.

Not as represented in Ad from ADT. Terrible installation where the new equipment installed NEXT to existing equipment NOT IN REPLACEMENT! Wires show down wall. We ended up with LESS coverage than we had prior with previous company and paid $436 and triple increase in monthly payments. Emailed immediately to remove all equipment and cancel account. ADT denied receiving emails and refused to cancel even tough I had a 3 day cancel privilege. If not resolved, I will initiate a suit not only for misrepresentation, false advertising, but damages for house. Have pictures for suit.

I am very disappointed with ADT. I was in a lengthy phone conversation with an ADT consultant. My concerns were surprise fees and unknown costs. I was assured there wouldn't be any surprises. After the tech installed the fee was MUCH higher. A manager assured me certain promises and that did not happen.

No phone call before 8 am Tuesday arrival, took until 630 pm to get everything working (and less than 24hrs later on Wednesday the brain/panel had connection failures and when I called Protect Your Home - customer service was lacking and they were supposed to send a tech out on Friday that never showed and a manager was supposed to call and never happened). Installed caused me to miss 4 hours of work because the system originally worked, added cameras, that didn't work, then they replaced the camera box because the 1st one was apparently registered to someone else. Once it worked the control panel stopped working and it's the several sensors had to be replaced. When drilling holes for the camera wires the siding/trim was also drilled through in one spot.

There were two installers that came - one of them was very professional in the way he spoke, dressed and conducted the installation. The other one did not really - I had to tell him while waiting for a confirmation code from ADT to come through for him to please slide back my refrigerator, clean up & start taking out the boxes and garbage out since I had to leave - he was on his cell. He proceeded to do it upon my asking. Install took like 4 hours or so. Never got referral card for my business.

Prompt and good service.

The installer is nothing more than a salesman, whose job it is to upgrade the customer. Will be glad when the contract expires.

My alarm was accidentally set off by a contractor working on my house. ADT attempted to call the home number, which is disabled during an alarm by design, never called my cell, never notified police. We have been customers for 18 years. Have noticed increased delay in response times but never complete failure to respond. Called customer service and was told that I needed to log on periodically to ensure contact numbers are correct. I asked how they would have been changed and was told that it must have been my doing because they don't swap around contact numbers. When I pointed out that this had never been an issue before and I hadn't made any changes, was told by customer service supervisor to use different alarm company if I was dissatisfied.

The installer was good. I was surprised about the added cost but the salesman did not explain that the glass break sensors are extra. I was ok to pay the extra money. It's worth it. My family is job one. Thank you ADT.

Excellent rep. Excellent installation. Very good customer service reps.

I am so impressed with the service, knowledge and courtesy of my ADT sales and install man! He was so helpful in explaining everything and was clean and careful on the install. I do activate the alarm everyday and feel totally secure in the knowledge that the company responds immediately if the alarm is triggered. And I should know... I accidentally triggered it twice in the first two days!

The reps were great, showed up timely, professional, and knowledgeable. My problem is with the rate and billing. I have been paying for 3 systems for years, and when I moved from ** to **, it should have been billed as transferring an existing system, not billed at a new system. I am just upset at the price I had to pay for initial installation - $999 when I have been a customer with multiple units for years. That's not customer loyalty. I will rethink it when I move again.

Great customer service. Don't know the guidelines but would have liked the camera placed where we want it and the window decals and yard sign put. These are things we did on our own. Maybe that is your policy. That is the only thing I had a problem with.

I have had my service for less that 30 days and have been lied to and treated rudely by the employees at the call center. The initial conversation the representative lied about the product and services. I called to the get issues resolved and spoke with a rude representative and then a rude manger. I want out of contract.

Everything was done in a timely, efficient. and courteous manner.

Your tech Charles was very professional and helpful. Would absolutely recommend Dish to friends.

Overall I am very happy with the installation. Technician was on time, very friendly and very informative. These are the attributes that are to be expected. Be aware that the technicians are also experienced in Selling. Apparently it is part of their job to try to advise the customer of additional options, equipment and services. I would have appreciated it if I had been given an estimate of how long the job would take once the technician saw what he needed to do. Appt was set for 4:30 - 5:00. The job was not finished until after 8:30. Midway through, the tech was on the phone with his supervisor, making arrangements for him to stop by and help him complete the job. He explained to me that part of their procedure is for a supervisor to "randomly" observe a job. Be aware that there is a Lot of information and instructions that the customer will have to be prepared to absorb and notate.

On my initial phone call requesting a quote on a new system, I specifically stated to the rep that I needed a quote first but most importantly, needed to see if ADT was able to secure my shop in back of the house. I was painted the biggest prettiest picture and promised the world. I took a half day off for the initial visit. Everything went well. Not for long! The next day the contact in shop failed to connect so scheduled another appt. To add to that, my wife's wedding ring went missing. We filed a report with sheriff and ADT. ADT has yet to respond.

Wonderful experience. Professional. Answered all questions. Well worth the cost.

Installation. Fast and experienced technician.

Personnel were very nice and tried to get it correct. No problem spending time to install, troubleshoot or interact with me with questions, but we had some problems and required a few tech coming out. It was eventually correctable and seems okay now.

After reviewing the services with the telephone rep both me and my husband were shocked over the actual cost. We felt it was very deceiving. The installer was very nice and polite, however his installation skills needs help. The items that needed to be installed on the walls were not centered properly.

Great installation and de-installation team as I should have checked my lease because it said I could not install any alarm systems in the house as there was one already hardwired in. I had to take out the ADT and use the installed one even though I did not want to.

We did not think installation would take 3 hours. Installer was asking too many personal questions and questions about our jobs/employers. Did not expect the very strong sales component during installation time.

It took 4 visits to get the alarm system properly installed. They could never get the garage door opener working, yet I was charged for it. It was removed when they couldn't get it working and I was promised a refund. My system was initially installed on 3/1. It is 4/6 and I still do not have a refund. I have called customer support 3 times. Each time, they tell me that the proper paperwork has not been submitted. And each time they promise to get it done that day and each time it does not get done.

My house was burglarized yesterday. I have ADT system. The alarm was going off when the police arrived. When I called ADT I was notified my alarm was not activated. My account is drafted monthly. You must call ADT monthly!

I thought Kenny did an awesome job helping me understand my options and also understood my budget.

Took 6 hrs to install. Very long time!!! I had to cancel all my plans because of how long it took.

I have submitted a letter to have an employee removed from the "Contact list". He was the main contact person for setting up alarm codes for our business and was let go. It's been 2 weeks since the letter have been submitted to ADT and nothing has been done yet. So much for "peace of mind company". I asked to speak with a supervisor but because I am not on the account they could not transfer me. Really? So they are so protective but it takes them this long to change the crucial information in their system.

Wonderful job and great customer service!

Customer service is terrible. ADT has sub-contractors providing both installations and customer service calls. The installation tech was fine, except it seems techs are trained to purposely give incomplete information or simply not mention certain contract stipulations. I cancelled the account 1 day after install by fax and express mail. No one has contacted me yet about removing system or even why. Self service alarm systems are cheaper and better than dealing with ADT.

The technician did not install the sensor on one of the window. When I called ADT she told me it will cost me another $129.00 and she is not friendly on the phone. What I understood he supposed to install total of 11 sensors for me not 9 so I will cancel my order tomorrow.

I was very pleased with the professionalism displayed by the installer. He was very knowledgeable on the security system. I enjoy the convenience of being able to remotely monitor my alarm system. I also like being able to add additional sensors as desired. I would have given 5 stars for this review, but I felt that the overall cost for the system was a bit misleading. I know that a salesperson or technician can't really give you an estimate over the phone on a security system, but I was a bit taken aback by the initial cost per sensor and what that totaled up to for what I was wanting done in my home. I suppose in retrospect I really wasn't aware of what to expect as far as up front cost goes. No one over the phone would give a cost per sensor. They would only tell you how much of a discount they could give you off of whatever the total cost was going to be.

Feel safe. I feel better knowing that we have alarms on all windows and doors!!! Very glad we made this choice. :)

The ADT tech that came out was very friendly and knowledgeable. The only thing that bothered me about the service was the price we had to pay just to activate the system in our newly purchased home when we have already had ADT service for years. Why do we have to pay an outrageous amount to continue our service in a new location??!!

For the installation of a security system. We were very satisfied with the whole experience.

Wasted a whole day Saturday for the service guy to come here and say had no parts to fix the problem. Would have to make another service call.

ADT sales rep removed my front yard sign after I told him I would not extend a contract to him. Name of rep: Daniel **. Called corporate ADT and was told this is not standard practice or policy. ADT rep refused to return.

The installers walked on my newly sealed asphalt driveway past the barriers and tapes which were in place. They did not tell me or my wife until they were ready to leave and I told them not to walk on the driveway when they left to install the yard sign. They said they already walked on it and that it was dry, WHICH IT WAS NOT. They brought In tar on the marble, wood and carpeted floors as well as staining the front walk and porch. My wife and I managed to clean the inside of the house, but the outside had to be powered washed at a cost of $350.00.

When your installer came the first time to install my system he made a hole in my wall, but ended fixing the equipment on another side wall leaving a hole on the old side of my wall with the promise that ADT will be responsible for fixing. Please let me know when you are going to reach out to me in this regard.

On 3-31-16 I had two techs come to my new residence and install my new security system in Cathedral City. They were very knowledgeable and knew what they were doing. My complaint is that your company took away so many options that I now have in my old residence. I have an audible system that tells me what door or window is open. My new system just beeps. I feel that ADT has fallen in my expectations in regards to pricing. They wanted to sell me this system for thousands of dollars. What a ripoff. In my former home ADT went directly to the Police Station to get permit. I, myself have to do this for myself. This is not acceptable. I have purchased the alarm permits myself. My old bill for this service is $38.99... for my new service the amount is $48.99. Why such an increase for a worse system. That is my comment. Not happy.