ADT Reviews

Very happy with installation, installer and service. I am a new service and am so happy I recommended ADT to brother and sister-in-laws. They called and added ADT a week later. Well done ADT.

The only assistance needed recently was during house repairs. The system was placed on hold during the work hours indicated and reinstated when completed.

We have a wireless ADT alarm system with interior motion sensors. We called ADT to add the Ring doorbell and two wireless outdoor cameras. The ADT technician told us that their outdoor cameras were not wireless. As we do not have wiring, that would not help. Also, the security package ADT offered included an indoor camera which we did not need. We ended up buying the wireless Ring doorbell at Costco. The price was great and included a free year of cloud monitoring. It was surprising that ADT who provided great wireless security for us for the past 16 years couldn't provide what we wanted.

I had ADT before in Nebraska, so this is not my first time with them and I wouldn't have gotten them back again if I don't recommend them. I'm careful and I haven't had a lot of mistakes and I do everything online. The only person that's been here was the person who installed it. He's professional and courteous. I haven't had any unauthorized entries. I had a false alarm once when my cinders fell off and I was at home and caught that. Then I've also had a couple of accidental alarms when I forgot that I had the alarm on stay, but they were quick to respond and someone came to the front door before I could do anything. Overall, I've had a good experience for both addresses.

I've been with ADT for quite a while. We just initiated it and then they came and installed it. They seemed to be knowledgeable and the call center people are always great. We haven't wanted to change the equipment and then when we were thinking about it, about a couple of years ago, they gave us a great rate so that we continued with them. I'm very satisfied.

I had an issue with my other security system so I gave ADT a shot to find out what's what. There's a vast array of options such as cameras and so forth. It's all part of what package you work out with them. Their rep explained each one thoroughly. What I really liked was he said I could make my own system and add things on it. I had a few issues and I needed to call ADT back a couple times. Their technicians came back and fixed them. I was a little disappointed since some of those should've been resolved on the first trip back. But they were resolved and since that time, I haven't had those problems. It'd be a good thing if they could come down in price, though.

The Tech who came to my house was professional, knowledgeable and listened to what I had to say, which was very important to me; he was also punctual and polite. He came to do what he had to do, and left. Since I work from home, I value my time and productivity.

Everything about the ADT service was fantastic. The guy knew what he was talking about. He fixed everything and got everything working. Even my old sensors all working, all my key fobs, the whole thing. Plus he gave me two more. Yes. I would recommend this to anybody. I have as a matter of fact.

New $6,000 has never worked correctly. I was told ADT doesn't hold my contract. Call the local defender provider. Thought I hired ADT. ALL BS!!

I called in and told the tech that my door pad was making a lot of loud noises. She sent a tech the next day who arrived on time and took care of the situation. I just wish the lady on the phone told me the system was nonfunctional until fixed. I was out for days, and no refund either for days we were not protected.

I feel they do a great job with notifying by phone call, by text, by email. You feel very secure you will know what's going on at your home when you're not there and even while you're there at nighttime. Highly recommend.

By early this year I signed with ADT, and since then everything has been a nightmare, most of the time I do not have a camera and send technical and do not get the problem, the trouble is they charge me 25 dollars for the visit of the technical and I no longer dare not call. The application of ADTPulse, most of the time is defective, and can check my records the times I've had to call during the months of August and September 2016 and to make matters worse since the day yesterday September 20, 2016 at this time 6:30 pm Wednesday, even I have no camera. Indeed a terrible service and is painful because pay for good service.

Price was misrepresented to start with, questions were not answered, gift card misrepresented. Would not recommend to family or friends!

I called to report my motion detector not working and wanted to know about getting some cameras installed. Was told they wanted me to talk to a sales person and if I went with the cameras they could fix motion detector at same time. The lady tried to transfer me, but came back on and said everyone was extremely busy and she would have someone call me as soon as possible. I have not heard from anyone.

I inadvertently hit the emergency button on my keypad while trying to cancel my alarm. Immediately the phone rang. It was an ADT representative who asked if I needed help. I am happy to say I didn't, and I was very pleased to know that ADT takes special care to act. I couldn't ask for more.

I was contacted by text and phone call when a window intrusion detector was disrupted. The intrusion was a false alarm caused by the window washer's ladder rattling the window. I cancelled the alarm and provided my code. The entire transaction was very professional and courteous.

On the morning of the 20th I received a call from ADT warning me about an error on the system and that I should check the batteries. The Monitoring unit was not showing any errors and it was on during entire night. About 20 minutes later I disarmed the system because I was about to get into garage and open garage door. System was responding well but soon I got another warning call from the ADT with the same instructions as a while ago.

I am very pleased with my new ADT alarm system. It is easy to use and I am comfortable and secure. The installer was professional, Luis. Knowledgeable, friendly, and I was comfortable having him in my home.

The installer (Josh) was on time, worked efficiently, was pleasant to deal with. He did not have one piece of equipment, namely the large Fob for turning the system on or off. He left us his phone number, which we have called several times, yet he does not return our calls. He was to bring us the correct Fob. Also, we are not being charged the price advertised on TV. ($29.95). Instead it is almost double that price ($52.99). He never disclosed the monthly cost to us. He indicated that the equipment installed would not increase the monthly price, nor did he leave us a list of the equipment installed.

Best decision I've made in years. Have ADT since 2009 and couldn't be happier. I feel safe 24/7. I have the Pulse system with thermostat and cameras and can check it at any time or place on my smart phone. I highly recommend ADT. Their customer service is excellent.

We have been with ADT for a number of years now soon after being victims of a home burglary (without ADT)! We now have peace of mind knowing that our home and belongings are protected! THANKS ADT!

Install was great. However was promised a 100 dollar visa gift card after a couple of months service and have yet to see it. If you promise something you need to deliver.

Had ADT for over 4 years. Remember it being an easy install process and fairly priced. Monthly cost also fair. Customer service has always been great. Times where we've set the alarm off accidentally ourselves, they've called quickly, which shows a good response time. We've not had any break-ins, so I guess it's working great, right? =]

Called to have the service price increases explained. I was complaining that my monthly service had increased so much. She offered a credit which I was very pleased with, however she said my credit will be $50.21 but yesterday I received the credit of only $11.71 and my monthly service should also be less. Very happy with her service.

I have been with ADT for almost 10 years, both for my house, and for an alert pendant for an elderly relative. Both services work well. Although both were activated accidentally (by me) the response was exactly as advertised, and local police arrived very quickly. I wouldn't consider any other provider. Too many stories about their failure while I just brag about ADT.

So far my experience is great. System easy to use and works great. No problems or frustration experienced so far. Any issues I had in the beginning which were strictly tied to rebates, were handled and resolved. So I'm perfectly pleased.

I am very pleased with ADT. I have accidentally opened the door without disarming and also have hit the panic button by mistake. Each time someone from ADT responded immediately. I would definitely recommend ADT to anyone else. I feel very secure!

I am very pleased with ADT Security. They have responded to my needs quickly and in a very professional manner. I would definitely recommend their service to a friend.

My wife was taken advantage of by the installer; I ordered the basic package via phone (from Germany). She was sold $5,200 worth of equipment by the installer. I was very upset. I canceled but agreed to let ADT come and take the equipment, leave the basic package. It's been 3 weeks now. Still no visit. I am definitely canceling for good now.

Extra sensors and smoke and fire sensor overpriced. If they can't adjust to what ADT would charge after 3 months then I will have to wait to have extras. Don't so I won't be screwed. 229.00 is a big difference than 80.00.

I had serious difficulty with increases in monthly charges -- up to $50. I began service at $20 in CA. Now retired and on fixed income, needing security more than ever at my age, and unable to afford monitoring. ADT recognized the difficulty and permanently lowered my monthly charge. This was greatly appreciated. Some attention needs to be paid for other seniors on fixed incomes.

I have had ADT for my security service first in California and now in Illinois since 1999. I am very happy with ADT and would never go anywhere else. I have recommended many people to you and will continue to do so.

When I spoke with agent for the initial offer I was lied to and a lot of details were left out. I asked the questions and then found out later that the answers were just to get me to sign up and not the truth.

I am very upset that an amount, UNAUTHORIZED BY ME, was automatically deducted from my bank account for the first bill. I have received an explanation but that does not alter the fact that it was taken from my account without my knowledge...makes me very nervous to have them withdrawing money each month that is not what I authorized or was originally explained to me. I feel there was also a lot of false advertising. I received an offer in the mail for $27.99 only to find out it does not cover a warranty so it was increased to $36.99... then I was billed $4?.99 for 2 months for first bill!!! As a disabled person on a fixed income, these increases are a problem for me.

We were very excited to have ADT installed. That was short lived when the installer showed up. First he didn't offer what had been discussed over the phone. We ended up having to call in again while he waited to make sure we got what we had been promised. Then when we saw a charge we were unaware of we called in asking why and why hadn't we received a statement, what the charge would be. We were told we "didn't qualify for statement billing"?!?!? Um ok. We were NOT told there would be charge going thru (even though it wasn't due for another 2 weeks we found out when we actually received a statement). They have yet to call me back. My system still needs some set up completed. Not at all happy with how this has gone, very disappointed.

Have had great customer service. They have been very responsive when we set off alarm accidentally. Dispatcher is very thorough in questions to decide if help is needed. Would recommend.

ADT has done a wonderful job monitoring our home. Whenever the alarm is triggered, we immediately get a call from ADT to ensure if everyone is safe. On maybe two occasions the police were dispatched and ADT made a follow-up call to confirm the situation had been resolved.

Thank you ADT for making me feel safe at home. The salesperson was very courteous and thoroughly explained all of my options and helped me decide which one was best for me based on my house layout and my budget. Installer was prompt, friendly and did a neat job. I've had my system for over a month and it is very easy to use. I'm totally satisfied with my ADT security system.

The motion detector in our family room activated 4 times after we armed the house within a period of 3 months. We have no pets and the house was vacant. We called ADT and they sent someone out to inspect and change the motion detector. The new detector has not malfunctioned. So far, so good. Thanks ADT for your prompt attention to our problem.

The system quit working less than 24 hours after it was installed. I was notified that it would take three weeks to get it fixed. I complained and was finally setup to have it repaired in two days. The person never showed and never called. I called again and the local service manager said he would call me and arrange a time to fix it that night. Again he did not call and did not show up. I then canceled the contract and I have yet to have my money returned.

This company is very responsible. Any time that the alarm has been set off by accident they immediately call to make sure that I am OK or if I need the Police dispatched. So far, I have not had a break in, but am comfortable with ADT's ability to respond quickly.

Was sold equipment that I didn't know I was being charged for and the sales manager overrode fees he couldn't override. Canceled day after install. Would never go to ADT for home protection again.

I am renovating my home where one of my monitors is located. After waiting on hold for approx 7 minutes, I called in to ask about having someone to move it before the renovation. The customer service agent began to tell me the cost of the person to come out, how much per hour, etc. She basically tried to convince me that I didn't need someone to come out because of the cost. I didn't care about the cost. I wanted security and was willing to pay hence I made the call. I also asked if I moved the mechanism would the alarm go off? She stated "no it's fine." A few problems here. Can I literally knock off a sensor and it doesn't tell anybody I did so unless it's armed?

The recent service of the residential security system was excellent. The technician arrived on time, diagnosed the problem quickly, serviced the unit, and the cost was reasonable. I would recommend ADT as a security company.

Customer service was very poor, they stated they would call you back with the results yet they never did. When you did call them back no one knew what was going on and each time you had to call back for a follow-up you had a different person who didn't know what was going on. The whole process took several attempts to resolve and no one representative had a clue of what was going on with the case and have false information or incorrect. They need better training.

Although I have not experienced an intruder experience, I did have a small microwave fire in which the ADT system responded while my regular fire alarm did not sound. It's also reassuring to know that the system works when I inadvertently opened my back door without disabling the alarm first. Thank you for the peace of mind I have now that I am living alone. My children who do not live near are also reassured by the fact that I have this security.

The technology you installed works well and is not difficult to operate BUT your staff training leaves a lot to be desired. Among the issues: 1) Your salesperson misspelled my last name and no one seems able to correct it in spite of several efforts to get it right in your records; 2) Both your salesperson and installer assured me the upgraded fire/smoke alarms you installed were adequate to protect my house but would not remove the old system. When I finally got an electrical contractor in to do so (after several phone calls to technical support, customer service, etc.). I found it as not and had to spend an additional $600 to bring the system into compliance. Your people are great at selling/installing systems, not good at all at meeting my support needs.

I am very pleased with the ADT security product, which give me a sense of being "safe." I have had NO problems with the system and installer took his time to make sure I was well educated. Would appreciate if ADT could send me some decals for my glass doors (x3). Thank you again for having a product that makes this customer feel safe!

I rate the ADT employees who answer customer complaints with One or Two stars. I had two fire alarms due to failure of the original fire detector ADT installed in my home years and years ago. I live in an all-electric home. Use a heat pump and an electric range and water heater. There was NO ignition (flame) in my home and got two false alarms.

ADT has always proven to be a good and reliable service. Recently one of my exterior cameras went bad. I called for assistance and a repairman was dispatched, checked out my system, replaced the camera (free of charge) and got the system running properly again. THANKS ADT.

Recently I had an issue with the auto payment drafting from my account before my paycheck was deposited. Instead of sending me hate mail and threats to close my account like so many of my other billers, ADT simply applied the payment to the next month. I know the bill will be paid then and my account will be once again in good standing. As a long-time customer of ADT, I really appreciate the compassion in the way they handled this problem.

I am not satisfied with the services, I called service department and scheduled a service call and no one followed up with me.

Until we purchased ADT I was scared to sleep at night. Our house had been broken into and the thought of someone in my house made me sick. ADT has made it so much easier for me to lie down at night and sleep peaceful now. Thanks ADT.

We were told our ADT box needed to be upgraded. We agreed to this but your first technician cut our phone lines. I think we had 5 technicians afterwards finally repairing our telephone connections. Thank you.

When we activate the alarm system, we know we can sleep at peace, at night. Also when we're away and we set the system, we can rest assured the home is secure. It's really a secure feeling when you can depend on a system like ADT to protect you from disasters of any kind.

Every time my internet has a disruption (also a WOW! complaint) the Pulse system loses connection and does not automatically reconnect. It requires me to unplug my router, then enter my code followed by ## to reset the system. This is fine, if not annoying, when I am home - but when away it just says not connected. What good is that?

We were new to the system that was put in our house and the ADT techs came out and made the system work for our family. I truly appreciate the time they spent to make use feel safe.

We purchased the ADT service earlier this year, and couldn't be happier. As new users, we unknowing set off the system several times, and your people could not be friendlier or more helpful. My wife and I both sleep better at night knowing you're there. Well worth the money. Thanks, ADT.

We were having a problem with one of our sensors draining the batteries (3 times in 2 weeks) and had to call for service. Mario ** came out on a Saturday, checked out the system, and replaced the sensor and re-checked the system quickly and efficiently. Great service and very competent and courteous service person.

ADT did their part in notifying us. My problem is that the 2 times w/in the past few weeks, the police were called by ADT, & the police never arrived to check around the house. My dau.-in-law waited for them, we were out of state, & the police never drove by or attempted to come by. Now what happens when a house is actually broken into, can't count on them catching the bad guy, sort of speak. I have concerns.

I have been very happy with any experience I have had with ADT since moving into my new home. I had "protect your home" with ADT and was not nearly as happy as going directly through ADT. The professionalism has been awesome and I feel safe.

ADT has been good for our family. We sleep, travel and hang out at home in peace knowing our system will alert us. However, we had to figure the system out on our own. We were told from our sales rep that he would return after installation to help us figure the system. He never showed up and we never received a phone call to make sure we were set. We just had to mess with the system to figure out all of the information. Like how to record videos and such.

We are long time customers of ADT. Every time we have had any concerns or questions ADT specialists responded promptly and in very well mode, i.e. they always have explained us everything in words and terms very clear and understandable for us. In general all ADT employees are polite, patient and helpful. Great customers service. Thank you.

We recently added a new front door, needless to say the sensor on the door got messed up. I called ADT explained the problem to a very nice person and 4 hours later two really nice gentlemen came out and fixed the problem. These guys did more than the front door. They checked the alarm and all the glass breakers. Nice to do business with a company who cares about its customers. Thank you.

Alarm keeps going off at front door! The technician was I kept telling her I had to have an early morning appt, I had to be at work by 10 am! I have an appt between 8 am and 12. They have worked on this issue before. So if they aren't here early I will be gone and no one will be here.

I have no problems with the system at all. I've been with ADT for several years, and this is the 2nd house we've had it installed in. Feel very confident with the monitoring, and the company has been very responsive.

So far I am so happy with this service. I would recommend it. Even though I had few issues at the beginning, customer service was on the top w/ solutions and now I feel pleased w/ADT. Thank you guys for your support.

Called to find out if the keypad warns of low battery in the smoke alarm. The answer is yes, so not necessary to change the battery until the warning. Usual good service from ADT; however, rep could not at first find that we have a smoke alarm. (Slightly disconcerting since we have had one since the system was installed; made us think that a fire might not be detected.) Eventually the rep found that we have a monitored smoke alarm, so all is well. Thank you!

Been a customer for some time now, and have to say that I'm a very satisfied customer. From promptly contacting me of any kind of activities. Love the access online from my phone, great way to stay connected. ADT thank you for keeping us safe.

I think there is a real sense of well-being and safety with this system and I esp. like the smartphone app. As we get older we won't hear as well if an intruder tries to enter and this gives us the reassurance that someone else will hear! But, we remain vigilant!

I've been a customer with ADT at my current address for 15+ years without any significant issues whatsoever; e.g. any equipment issues were resolved in short order via telephone. I do not recall ever having had a Service Rep come to my address. Any loss of ADT service has always been due to telephone service related issues through no fault of ADT. I highly recommend ADT because I could not possibly be more pleased elsewhere!!!

Been with ADT for about 4 years. Have received the greatest of service when I rarely have had to call in. Hardware is top notch and very reliable. Would recommend to a friend and have. Thanks and keep up the good work.

I have enjoyed my ADT system. Just knowing that I have it makes me feel safe at home and away. It's affordable and I would recommended it to my friends and coworkers. Never had a problem with my bill. Looking forward to keeping my system in the near future.

I have used ADT for almost 2 decades & have only very positive experiences with them. The techs are the best & the CSR's are always a big help with any problems that may arise. I have 3 systems with ADT & all run very smooth. ADT is the best of the best when it comes to listening & working with their customers as they always put the customer first & always listen to their questions that they may have & always have the answers. My Mom is 86 & I had her get ADT because I knew they are the best & that is what I wanted for my Mom. I feel great at night & during the day because I know she is protected. Thanks ADT for all your great service as we will have you for many years to come because there is no better alarm company in the USA. Thanks again ADT.

My preset recordings are not working. Not happy.

ADT has been excellent in security both in Kingwood and my 1 year at Willis. Originally had some connection problems, they were out immediately to repair the situation. Couple of times my dog opened Backdoor while I was at work. They contacted me quickly. I feel safe in my home & use it often day/night. Thank you ADT.

Called to restore my chime after my power went out and rep was friendly and solved the issues quickly. Best of all he told me how to access the info online.

My system went off twice on separate occasions for no apparent reason. Called ADT for a repair appt. The tech that showed up had 20+ years experience and within 30 mins had my system repaired and error free. Great company with great people. Thank you.

Well, it's no news why I have been with ADT security for almost 8 years now. They are the best. Very fast, attentive, caring, patient, helping and loyal. Oh how they understand and work with me time and time again. THANK YOU ADT, ALL OF YOU.

The technician did an excellent job installing the equipment and explaining how it functions. When I have called with an inquiry I have been well attended and helped with my needs.

I left home with food cooking on the stove. ADT called and told me the fire alarm went off. I went straight home and turned off the stove. Arriving about the same time was a fire truck and my friend who is to be notified. Thank you ADT for saving my house.

The service with ADT has been satisfactory and consistent. We had a problem with a sensor in the beginning. They came and fixed it. Also, I have the tendency to accidentally step on the portable remote setting off the emergency signal. The staff has been understanding whenever they follow up.

I neglected to turn off the alarm before exiting. I managed to get back into my house just before ADT was placing a call to the police. ADT was very kind to make sure my system was reset.

My phone provider wanted me to check to see if our alarm needed long distance service. I called and found that the notification was through an 800 number. The representative was courteous and quickly got information for me and made clear that no long distance charges were involved. I could then get back to my carrier to let them know. Easy as one, two, three.

My family and I are very well pleased and satisfied with the installed equipment and the comfort that it brings to us while we're away during the day as well when we are asleep at night. High five to the ADT team.

My security panel recently lost its ability to communicate with ADT monitoring, and I had to request an in-home service call. The technician was on time, thorough and very knowledgeable. He was able to not only fix the issue, but checked our complete system and made necessary changes to bring it current. I highly recommend ADT for all security needs.

AWESOME. They came in and definitely knew what they were doing. Everything worked as it was suppose to. They gave us recommendations on what set up would be best for our house and so far we have been pleased. I wish you had the device so that we can open the garage with the ADT Pulse App. Thank you.

I have been with ADT for quite some time. I absolutely have no complaints and have no intentions of switching to another company. There are others alarm companies with offers that sound fantastic and offering lower rates, but I will not allow myself to be persuaded. I am content with the great service ADT has provided me so far. Very seldom I have issues but when I did, it was resolved quickly and efficiently.

I was just notified that there has been ANOTHER rate increase in my monthly rate. I am very disappointed. Every year it goes up. I am seriously considering switching to another company.

I signed a contract with ADT in March 2016. I signed a 2-year contract with an agreement that the alarm would be set up in unit 1 of the building while the construction is going in unit 3 and that once a construction was done I would get free move. I moved to unit 3 and now they keep changing the story. I asked them to have manager listen to the tape what was promised but from 4 managers no one called me back. Left numerous voicemails. All were ignored. Customer service representatives were not interested in reviewing my case.

Just having the ADT sign in front of the house is a deterrent. Before I subscribed to ADT, my house was burgled twice. I have had no problems since I installed the system. They are excellent in getting in touch with us when/if the alarm is triggered, whether or not it was accidental or other issues.

An independent agent at Church asked me if we have a burglar alarm. I said yes but it's not hooked up to an answering service and if someone violates it, it doesn't have a serving company. She said, if we get a serving company, our homeowner's insurance will go down $200-$300 a year. I thought it was a good deal so I ended up with ADT.

We’ve had ADT for years. Their reps came to the house, were very thorough, and they told us everything that was gonna be done. We have motion detectors that take care of the whole house. The installers came in, put everything in and left. It works very well for us and we're very pleased.

I've been with ADT for nine years. The sales person and the guys who came to install the system were very good. As a matter of fact, the gentleman that came in here and replaced all the batteries on all my system was very good and didn't charge me with anything. The customer service lady that I talked to almost every time has been very nice, understanding and tries to help me. A lot of companies try to talk me into switching over to them, however, I couldn't see any change at all that I would do because I like ADT. It has been very good so far and it works fine. I'm very happy with it.

I've been using ADT for the last 15 years, since we first moved to Texas. We just upgraded our security system from the 15 year old system to what they call the Pulse System and the monitor that allows me to monitor the cameras has been installed now for over three months. They stuck the monitor in an upstairs bedroom, but I had health problems that won't allow me to climb upstairs and stand in front of monitors for long periods of time due to some injuries that I have. I told them before they did this that the only way I would allow them to put the monitor up there is if they would get the monitoring capabilities on my PC.

The first month after I had ADT installed - ADT was used. As soon as I opened my glass sliding door at 3:26am to let my cats outside in my back yard 35 feet from where I was - two intruders were working in my area and when I opened my glass sliding door the opening voice message came on saying - my door was open and they heard it and left. That was all that was needed. The intruders have since been caught and prosecuted.

I was recently out of town and at 5:30am ADT notified me, and 2 of my contacts, that there was a burglary alarm. They notified the police and glad to report that it was a false alarm - I think my cat knocked something over and it set off the glass break alarm. Sorry to everyone that it was a false alarm but VERY glad to see that ADT does what they say they will do. I feel even better now than before that I have ADT protection.

Great service. So far so good, I have ADT at my vacation home 360 miles away. I feel very confident my home is protected 24/7. I love the Wi-Fi capability of checking my home's security status anytime. Installation was smooth and explained to me very well. I have been extremely pleased with all aspects of my system.

We are extremely happy with ADT monitoring and have ADT service for over 20 years and happy with the "move" service as we have moved our service to 4 homes in 3 states. Now retired military and we highly recommend their services.

Repair of my system - I tried to repair the problem with help over the phone. After over thirty minutes they told me I needed a tech to come to my house. The tech fixed the problem but I got charged for him to come out. I did not cause the problem but had to pay for them to fix it. I felt this was unfair.

ADT has been our security company for over 7 years. I have been impressed with their quick response. Fortunately, all responses have been to false alarms. I would have no other. Courteous, polite and to the point. Professionals all the way.

Our house alarm has gone off two times. Once we accidentally set it off and the second time we are still not sure what happened. ADT called immediately and stayed on the line the second time till we was certain we wouldn't need law enforcement. I would recommend to anyone. Thank you ADT!

Emergency service, problems with battery. It is too long to describe all the aspects of this episode, but briefly, I was getting calls about a problem battery and then conflicting advice from ADT on how to solve it and whether I could get emergency service over the Labor Day holiday weekend. With perseverance, it was divulged that this could happen; within 20 minutes someone came and fixed the problem. Although I was charged for a service call, when I spoke to customer service, I was told I would get a refund. After two weeks I am still waiting, but expect it will happen.

Telephone contacts are always patient and generally helpful. From what I see in TV ads monthly, monitoring fees are high, but as a long time generally satisfied customer I am reluctant to change.

Thank goodness I have not had to use my emergency remote, but I am secure knowing I have it and the system works! After walking my dog and my grand puppy I accidentally hit the emergency button upon opening the front door. The phone rang almost immediately with a very pleasant and professional ADT representative. I am secure that if there was a emergency ADT would promptly send the police. Thank you!

The installer was not trained very well and he did not follow through. He installed the thermostat wrong. When summer arrived the air conditioner wouldn't work. So I called the air conditioner service man and he found the thermostat was wired incorrectly so I had to pay a service call of $120.00 to change a couple wires around. The ADT installer had to drill through our siding and he said he would return to caulk the hole. He never came back and I had to buy some sealant and seal it myself. The installer didn't have an ADT yard sign with him and said he would send us one. Of course he didn't follow through and we have not received the sign. The unit has been working well and we are glad we have it but I would have to caution people to make sure they have a conscientious installer.

Equipment, Reliability and Customer Service - I am pleased to say that I have been a customer for almost 20 years. ADT is reliable and has the most comprehensive systems available. It is refreshing to communicate clearly with technical support when needed. Every technician that I have dealt with is professional and well versed in all aspects of the equipment. It is so refreshing to be able to clearly communicate with the personnel. Too many companies outsource their support services to countries that technicians cannot speak in clear English nor can they be understood. Thank you.

Baking something in oven caused smoke to cause smoke alarm to go off. ADT called within 20 to 30 seconds. Very good service and tech on duty was very nice. Thanks ADT!

Other than field rep Jay ** ADT Customer service very lacking and they give different answers, depending on who you talk to. Don't seem to care about my issue of not receiving a bill via email each month though some will tell me problem is corrected and now I will get electronic statement. Still don't get one...supposedly because I don't do automatic payments. I don't want someone accessing my bank account. So I don't get a bill. I'm just supposed to remember to pay it. Ridiculous that a company wants a payment but won't send me a bill and different people give different due days if I remember to call in. Fed up.

We signed up and paid $1200.00+ for new equipment and were told that we would be getting a $100.00 gift card in the mail for signing up. I figured since we split our $1200.00 into 3 equal installments that we would receive it after our final payment was made. A month later still nothing. A little disappointing! The alarm system, however, works as intended and that we are pleased with.

It was a pleasant experience to have ADT want to retain us, and offer a deal to stay. We had already cancelled, but when I called to discuss, the rep was very polite and kind, treating us like REAL customers. Thanks. This was back in July.

I called ADT on 9/7/16 to inform them I was cancelling my service and I will not be renewing. My service is up 10/2/16. They informed me because I did not give a 30 days notice I would have to pay until 10/7/16. I have been a loyal customer for 10 years. Always paid for the service in full every year. My new service starts 9/26/16 at 5 pm with **. I am paying ADT from 9/26/16 to 7 Oct for service that is not render to me. Their corporate office called me and ask why I was leaving. I explain what is going on and received no results from them.

I called customer service to report my husband had passed away and I needed help on my bill. The customer rep was very helpful, respectful and very understanding of my situation. He did all he was able to do and offered his and ADT's condolences. Great customer service.

I can wholeheartedly endorse your security system!!! Am a senior citizen and served overseas many years. When the system was set up, I was VERY inexperienced and set off the alarm several times. Your personnel were 100% on the ball, courteous, and ensured that they knew who I was. I give your system and personnel TOP MARKS!!!

I have been with ADT for over a year now... Thankfully I have not had to use them but once, and it was a false alarm, but they responded promptly and walked me through the process!

Love the ADT system. Bought it for my mom. She feels much safer now and I am relieved that she has this system. Never a problem. Electricity was off the other night and the system was still on. Easy to operate...84 year old can activate and deactivate. Never any problem. Thanks ADT.

Our system showed a battery alert. After two attempts to fix it remotely (and our replacement of the offending battery), ADT sent a technician who identified and fixed a bent fitting in the smoke alarm.

I have not been receiving my bill in the mail this year. I want to receive bill in the mail. Currently the way I find out that my bill is due is that I receive a email from y'all and call to find out what the bill amount is then I pay the bill. I do not like being late paying my bill. Please correct this before the next the billing cycle please. Thanks.

An alert occurred that required a service call. The problem turned out to be low batteries in the various units. All were replaced and the problem was resolved expediently. The representative arrived at the appointed time, was courteous and worked quickly. The outcome was satisfying.

I needed someone to come and check my system. I was told it would be $100 because I had no insurance, however I was never told that. Before I had a problem someone came out. I been with ADT for about 25 years. I am a senior and live by myself.

With the installation of our new ADT system we have a new sense of security that we didn't have before. We love having the ability to check our status anytime, anywhere.

Alarm kept going off. Service tech made two call to correct the problem, waited the first day from noon until 8:15 for tech to show up. Said the problem was fixed. Next day alarm went off, call ADT said they would sent tech next day between 8 and 12. Second tech said first tech installed motion switches wrong, remounted left. Alarm went off again which I was away. Had to return home to turn off. Called ADT and canceled service after 25 +years.

I feel as though the remote is too sensitive. I have to be very careful when carrying it so that I do not accidentally set it off. I really do not like to carry it at all. The police came to my house twice because of its sensitivity.

There are many security services out there, but why trust your family's safety to anyone but the leader in the industry? ADT has always provided us top-notch service and their customer support is beyond exceptional! You just can't go wrong with ADT!

Makes you feel safe that your home is secured. Does a thorough job installing sensors throughout the house. Sensitive sensors let you know when something opens. Security system is easy to arm. Makes me feel safe when we leave. May be a little more costly per month than other companies, but the installation was a good price.

Alarm system install. Tech was very professional. Explained everything in detail and made sure I understood the system. I was happy to learn that ADT has 4 monitoring locations across the country. I feel more secure already. I highly recommend this company.

My security system works great but the day after I had my system installed, I get a flyer in the mail offering me all of this free stuff and extras for much cheaper than what I am currently paying. I called them to discuss my options since I thought they could at least lower my bill or give me that package, but they told me no and that was basically it. Didn't offer anything. Definitely gave me buyer's remorse.

I love having the peace of mind ADT brings and with Pulse it's even better. I have a grandson that comes over and I do not need to give him a code. He can call me if I'm not home and if I want to let him in I can do that from anywhere and I can reactivate it once he has gone.

The technician I spoke to on the phone was very knowledgeable and professional, very polite and courteous. They made me an appointment within my time frame and was very accurate with her description of what I needed and how they could get it to me. Thank you.

I have had ADT for about 5 months now and have been quite happy with my service. We had one false alarm, but I was called right away and the police were sent to my house. The police took 45 minutes, but that's not ADT's fault. The ADT app closes out on my wife and I frequently when we are trying to unlock the house when we are driving up which is quite annoying. It sometimes takes us 3-4 tries to unlock the house.

As far as the service goes it is ok. I have the hand held activation devices that I brought over from my old residence and have never had them activated because they wanted to charge a lot to activate them for this residence. I also feel like the overall service is a little on the costly side and if a less expensive service with the same service became available I would probably switch.

We went out of town and grandma was staying with the kids. She arrived at our house before the kids got home from school and forgot our alarm code. Of course she called us in a panic and we walked her through how to deactivate the alarm. Meanwhile we received a call on both cell phones, home phone and both work phones - within minutes (maybe even seconds) of the alarm activating! Thank goodness it was a false alarm - but always good to know ADT will react quickly should the need arise!

The alarm was triggered and I did not move fast enough from my kitchen to the panel to cancel the signal. The representative was very understanding and assured me that everything was okay and they had not notified the police dept. Many thanks to the ADT folks.

My experience will be short. MY husband and I have had an ADT acct for over q0 years and we have been current with our acct. My mother in law vehicle window was broke while she was on vacation. After the incident she no longer felt safe. My husband and I had hers reinstalled at her prior address. My mother in law is 84 yrs old. She was getting a lot of respiratory illnesses. Come to find out the home she was for over 50 yrs was Mold infested.

I canceled service within the initial 3 days due to what I consider misrepresentation, contract not seen upon installation to hide price (27.99 special to 49.99 charged), installer e-signed my initials on contract, owned functioning equipment taken without approval, and specs of promotional flyer and actual install discrepancies. I contacted local supervisor Gary ** in reference to taken equipment. He stated he would return call upon speaking to installer. He has not after 24 hours. I would like assurances of refund of installation cost, initial payment, and reimbursement of taken equipment. A company employee e-signing a customer's initial on a contract and taking personal property should be taken seriously and resolution should be completed in a timely fashion.

I was very happy with the process to acquire my system. The installer was thorough, asking me questions as to usage and location of sensors. He made suggestions, but didn't "push" anything on me. He took his time and did a very neat and complete job.

Every time I have had to call ADT (for any reason) I have had fantastic customer service. Each representative has treated me with respect; listened to my questions/comments and provided me promptly with an answer.

Why has ADT contacted me about recent communication by me??? I have NOT been in contact with ADT for quite awhile! Why am I being asked how I was treated??? During what communication??? Please advise soonest.

To date we have not experienced any problems with the system you installed in 3 buildings on our property... the main house, a guest house/office and our workshop. We are very pleased with the installation and system.

Our experience with ADT, has always been very professional and courteous to our needs. We've been ADT customers for many years now and I feel safer knowing my home is being monitored by a stable company that has been around for a while. We will always continue with ADT. Thank you!

Every experience that I have had with ADT has always been good and satisfactory. They are quick to answer and have always solved any problem that I may have had quickly and with a very satisfactory outcome. I am very pleased with the service that I have received.

We have had ADT for some months now and I like it, however, the app sucks. Every time we really need it to work it doesn't. We will log in to set the alarm or disarm it and it never works. Fix the app and I will give a better review.

While I was traveling my ADT was tripped, probably, by my younger kitty cat. ADT and my wonderful House/Kitty Sitter handled this incident with the Logan Police Dept. perfectly. Thank you!

The exterior siren was broken and not installed. No one followed up on this and I had to call to schedule. Old ADT system was not removed and is still active.

My service rep. was very courteous, knowledgeable, and efficient in describing the possible upgrades that were available for my present ADT system. He also gave me several pricing options, should I need an upgrade in the future.

We bought a home that had a perfectly good ADT corporate installed system & we had simply requested that the service be transferred from the previous homeowner's name to our name. Defender/Protect Your Home came to arrange the transfer and convinced my wife that the existing system was incompatible with transmitting "the signal" now, and we would have to purchase an entirely new system. They offered a 4 payment system which my wife agreed to, but then illegally withdrew the entire $2600 fee from our bank account. Then the technician who was there from 4:30 PM until 11:30 PM left without explaining how the system operated and how to set it up.

Very pleased. Just recently went 5 days with half my cameras not working. Not really happy about that and no credit offered. Overall pleased with security and response and overall service.

Overall the service from ADT has been excellent. When I had an issue with billing it was resolved immediately. I do have one question. I was interested in getting another keypad for our front door. We currently have just one at the garage door. Could someone contact me on this?

Never got a call or email back. How can you write a review on something that didn't happen. Tried calling numerous times and nothing but on hold. Can't seem to get a hold of anyone!

I've been an ADT customer for approximately 16 years. In all that time I have had no problems with the system/service; and, on a few occasions I've had to call the ADT service guy out to the house to check the system/replace batteries, etc. Nothing major. I have no problem with paying $30.00 per month for this service and I strongly recommend ADT not increase the monthly charge because your competitors in the area where I live are charging that much or less for the same type of service. I am completely satisfied with ADT and plan to keep it for the future. I've, in the past, recommended ADT to friends and family. Thank you.