ADT Reviews

When I purchased my new house it came with an ADT alarm system and all it needed was to be activated, which I did. And then because of an incident across the street from me I decided to add security cameras. Today the cameras and a DVR were installed and connected to my PC. The installer was great and everything is working great. I feel very secure with everything ADT has installed in my new home.

When the installer came, he promised me that I could have my alarm on "Away" with my dog home because the motion detectors were able to differentiate between a 14 lb dog and a human. My dog set the alarm off twice. When I called customer service both times, they told me that it was impossible for the device to know the difference - even when I read the claim to them directly from their website. I pay for an alarm that's of no real value when I'm gone because it has to be in "Stay" mode. Pretty much feel ripped off every month.

I need to update the system and pulse was the answer. The service tech was very professional showed me the new features and how to setup what I needed. Answered every question in language that I understood, not some technical remarks that would confuse me. The system just works at a fair price for sound peace of mind. I trust what ADT is and does for me.

I had the misfortune of installing a new modem during the camera update. It would have been nice to know that this was happening. Since I thought there was something wrong with one of my cameras or my hub. After scheduling a service call I received a email about the update. Sure enough about 24 hrs. later everything was back to normal. The csr rep I talked to was great. This could have been much easier.

We have been protected by ADT for fifteen years. Every interaction that we have had with them, from the techs who have come our home, to those we have contacted by phone or online have been positive and helpful. We have never been disappointed in any way. They are great company to do business with.

When open door chime did not work after a power failure at our home, I called and asked how to reset the door chime. Operator quickly told me how to reset chime and test it. Thank you!

Water damaged our ADT alarm unit. Phone support helped us get it to quit alarming. A technician came the next day and replaced the unit. Overall, the experience was very favorable.

Our installer was very knowledgeable and worked with us to get full house coverage yet kept the cost to a minimum by suggesting alternative ways to save. The only problem he had was with my Xfinity phone line which caused the install to take much longer than I had anticipated. The people on the phone, however, that my husband first talked to prior to our in-house visit were not very knowledgeable and far underestimated our initial cost. They also misled us on the time for the install.

I had worked with ADT at several Army bases in the 1970s and 80s, and was always happy with the systems' capabilities, easy of use, and rapid service support. When I decided to install a home alarm system to replace the one I designed and installed from commercial parts, ADT was the only vendor I would consider. I was happy ADT serves my area. I am very happy with all the system's functions. When I lost power, the technician on the phone talked right to the source and I haven't had any problems since. I always encourage anyone thinking of a home alarm system to contact ADT and not to compare just basic costs. Compare systems and service too.

ADT has provided me with great products and excellent customer service. I feel safer knowing my number one investment is monitored while I'm away. I feel as though ADT and their employees truly care about me and my safety. Thank you for your excellent services and friendly technicians!

The rep I spoke to, Jason, totally exceeded my expectations on the outcome of my call. He resolved my issue and even called me back to make sure I knew he had taken care of my account. He is an outstanding representative of ADT.

Since we have had an ADT Home Security system, it has worked great. Especially after upgrading to newer and more advanced hardware as well as software. ADT has been there when needed. For the cost, ADT, is the best and most reliable home security system available.

Not much to say. I received a voicemail advising a condition but was not an alarm. It was determined to be the outside alarm and possible a bad or defective battery. I called and made an appointment for repairs. The technician arrived on time, replaced the defective equipment, and left all in about 20 minutes. All very straightforward with no surprises.

The best part of having the ADT wireless system, is the fact that it hasn't been required to send an alert too many times. When it has had to send an alert, response time has been within seconds. We are very satisfied with the system and the service.

My wife was cooking stepped outside to tell me I had a phone call. We started talking and she forgot the pot of beans. Water in beans dried out and created a lot of smoke. Set alarms off and ADT called immediately. ADT asked if everything was alright, if we needed the fire dept. Extremely polite, concerned and funny. Thank you, there has been several other occasions. I have no worries! Perfect!! ADT was there!

It's great to feel protected and know if there is a breach in our home while we are sleeping or away. The additional carbon monoxide wondering also gives us peace of mind, and the fire and police buttons on the control pad add another layer of comfort. The system is easy to use and the keypad is small and discreet. Customer service is great, I would recommend this to anyone who wants to feel extra safe in their home.

They have been the best system we have had. The only system we have tried and can't complain. Awesome customer service and no problems with system. No need to go anywhere else. Price is good for what we have.

I have no complaints or issues with my service. I purchased the ADT pulse system 8 months ago and love how it functions so well without any glitches. The price could use a reduction in my opinion.

When I signed up with ADT, was told after taking monthly payment from my checking account, my monthly payment would be $10 a month less. THAT DIDN'T HAPPEN!! I was given the # for local dealer, Defenders doesn't offer that deal.

I am perfectly satisfied with ADT, both with the system and especially the customer service I receive from you. I have no complaints... I do wish however you would consider a rate decrease or a discount for long time customers in good standing as well as a discount for seniors.

Even within 48 hrs. of becoming an ADT customer, I had a false alarm due to a bird hitting a house window... They were fantastic about contacting me on the road re an alarm... I am so relieved to have this wonderful sense of security with ADT!!

In the afternoon I was cooking dinner - a disaster waiting to happen - and the smoke alarm went off. I was called by the ADT and got a nice lady who I told her what had happened, she said she would cancel the alarm for a half hour. Later that night when I was getting ready for bed I noted the alarm still wasn't on - and frankly, I didn't feel like getting the manual out at that time of night. And let's face it - I tech challenged anyway - and I got a very nice lady and she gave me the simple steps to get the alarm up and running again. A big relief. I was very pleased with the service and I was very pleased earlier that the response was so fast when the fire alarm went off. Made me aware how quickly you respond to emergencies - that is also very comforting! Thanks again for the great experience.

My camera was not working. Support person was very concerned and extremely helpful. She got me to the correct person to help with my issue. The second gentleman I spoke with was also concerned and very helpful.

I had to replace a battery on one of the fire alarms and worked with tech support. They helped me satisfactorily and were very instructive. I have always had the best experience with the ADT staff because they are always knowledgeable, professional and courteous.

It is a very reliable service, easy to use. ADT staff is very professional and thorough in what they do. I also love the wireless setup. It was very affordable. We feel safe.

Called for service as the system went off from THUNDER. I was out of town and the police were called to make sure everything was OK. It was a door that vibrated with the Thunder. The SERVICE TECH reset the sensitivity and all the batteries in the house. Very good visit.

ADT has been great. Good customer service, knowledgeable technicians, and fast response time. I was with a different alarm company before ADT and so glad I changed. I pay more for ADT than the other company but it is well worth it.

I am not much for reviews, but we are one-percent satisfied with our equipment and service from ADT. We definitely would recommend you to anyone that is looking for a security system. Thank you from one of your happy customers.

We were on the phone and my husband set our ADT system up. They basically asked what we wanted and he named all the stuff, but their guy came out and told us what we needed and what we don't. It was pointless for us to say what we needed when someone could've just come out and looked at it. Even so, the sales representative was good and we got a service package that includes the fire alarm.

We've been with ADT for five and a half years and I'm very happy with their service. We have kept the original package, though they have updated something. It's a fine system and they're a wonderful company and reliable. I would use them again.

The ADT sales guy was very good. However, there's room for improvement with the installation guys who came to my home. They couldn't install the cameras where I wanted. I suggested another place to install it, but they said they didn't bring a ladder and will have to come back another time. They didn't get everything installed on schedule, and I had to get the sales rep back to get involved in it, and once I did, he took care of it. Our ADT system works fine, and I'm okay with what it does. I would recommend it.

Our experience with ADT has been fine so far. Installation was smooth. Were still having to get used to arming and disarming cause I know I think at least a couple of times we opened doors or whatever without turning it off or so. But other than that its been fine. We're happy with it and it's good to know that we have it.

We love ADT! It is such a great peace of mind having a security system like ADT. We have 2 dogs at home during the day and I feel so much better knowing that they are being protected. Whenever we accidentally trip the alarm, the representatives that call are always super-nice and respectful! We don't have any complaints about this system.

Overall service has been great. Whenever I have had an issue they are quick to respond and corrected the problem. However, when ADT updated my system earlier this year, the key fob that I had previously used to alarm/disalarm the system does not work properly. Whenever I use it, the alarm screeches as though it was being set off. I called to see what could be done and was informed that a technician would have to come out to see what is wrong, and I would be charged for that trip. I do not feel I should pay for a call when the technician who redid the system should have checked to see that the key fob was working properly. I now do not have the ability to utilize the key fob to alarm the system. Would like for this particular issue to be resolved. Otherwise I am completely satisfied with the service.

Most of your contacts are sales pitch. This is one of the first for this information. I am not keen on the telephone contact as it is likely to be long-winded due to the number of calls. Prefer this method. Would be interested in means of obtaining new ADT sign for house front, also new remote, mine is several years old now and not so efficient. Would like a mailer giving information on making windows part of the door security. In general you are still the best.

Ordered service and I received one keypad. There is no volume control and was impossible to hear in my room. After a bit of a runaround, I was finally able to get a second keypad installed in my room. Unfortunately the volume settings are still too low and it is extremely hard to hear. I'm stuck with the system as I signed a contract and the cancellation fees are too high to pay. The good thing about the system is response time is extremely fast. I would be much happier if I could get a keypad that I could actually hear the alarm on.

I am having two wood doors, with sensors, replaced with steel doors, and I needed to know WHAT the procedure would be to have this "change" take place, and I received it from "Kynesha" (spelling?) in the form of EXCELLENT customer service. She answered my questions, and she educated me on the process, and she provided great advice. Thank you.

We have been with BRINKS/ADT for at least 26 years. We have never had a problem with them. They respond quickly if the alarm goes off. Quick to call the other number if they don't reach us. Always pleasant if we set it off by accident. I would encourage anyone looking for a alarm company to use ADT.

I'm very pleased with my ADT home security. I sleep more at peace knowing I'm safe and secure. I'm also pleased with the camera use so I can look in on my home while I'm away at work, shopping, or at church. I have recommended ADT to my family.

I was attempting to change the door battery for our sliding glass door because it was not going off when we would open it. It triggered the alarm. ADT was quick to contact us immediately. I did what they suggested. I do to reset the alarm to clear so all is good again! Thank you so much for responding so quickly! I always feel safer knowing we have ADT.

I changed the battery in the motion detector. It cleared the error message at the control box, but not on Pulse. I explained this in an email. The response was to reset my password. I emailed again asking someone to actually read my message. The response was to cancel the password thing and ask me to call so they could reset the zones. I called and was told that it was impossible to reset the zones. The phone representative was rude and insulting. She implied that I was making it all up, even though I was reading to her from the email. She did, however, make an appointment for a service call. The service guy was great! He got everything fixed in no time at all and explained it all to me. So A+ for the service guy, F for the phone girl, and C- for the email people.

First call came on this past Tuesday that the motion in the hallway went off. The two alarmed doors did not go off so something was moving in the unit. Checked when I got home and nothing was array. Call came today with same issue. Will check the battery within the unit and if ok, then need to call ADT for system check.

Everyone I have come in contact with ADT has been very helpful. The person that put in my new batteries was a person that should be working for you for lifetime since he was very very efficient and pleasant.

I was having a problem with my system. The Representative on the phone really helped me with a faulty system. The system had to be replaced and when the Tech came he was so considerate. He explained his job and how he was going to complete it. He went over and beyond the call of duty to make sure I understood everything and what I could expect. I was really satisfied with everything. They did an outstanding job.

The experience has been TERRIBLE. First off the flyer represented that this was ADT which it was not. It was an authorized installer, which IMHO was not disclosed correctly and was inherently misleading. Second it said installation was free and did not mention equipment is extra. Third the installer comes to the house and basically jams the equipment down our throats by saying, "It does not matter. I am getting paid for this visit," and as I had given my credit card, I felt pressured to continue. All told I am out $570 because installation was not free (another lie) to have a security system when I had Slomin's already.

The salesman was very nice and explained things clearly and completely. The men who did the installation were patient in explaining the basic necessary items. Only problem, our installation got rescheduled three times. But when they did say they would be they called and were on time. Very satisfied.

I was the victim of a break-in/burglary on September 4, 2016 while I was out of town. ADT did everything they were supposed to do but because I had not updated my 'contacts list', I was not aware that the break-in/burglary had occurred until I returned home on September 6, 2016. I now realize how important it is to keep the 'list' up-to-date. Thanks ADT for doing your job!

The man sent to home to work on our problem, was the most knowledgeable person with a great personality. He explained what our problem was and answered all our question very professionally. It's nice to know there are people doing a job they are qualified to handle.

Changed the computer from old cell log-in to new one. Changed the system about 6 weeks ago. Tech did not update the computer to recognize the cell log-in. Corrected the problem.

We have been clients for over 20 years. Last year we discontinued our landline and so we had to get a wireless system. Now I am told we have 2 years left in a contract I didn't even know we had. I am told I have to either pay almost $700 to get out of our contract or sign up for a three year contract at our new home. We don't want security at our new place, but I was willing to continue until our contract is up. I am very unhappy concerning this situation!

After our 2 day power outage and phone issues a simple phone call solved all our problems quickly and efficiently. Not able to find our book and unsure of the meaning of the flashing code. We didn't know if we were protected and now we are back to normal.

I was quoted a monthly price of $40.00, which was to include all fees. I was never billed at that rate. I was billed at $40.00 plus fees. When the statement came I only paid $40.00. I was immediately harassed about the under payment. When I explained the reason, I was told that the difference would be reviewed and corrected. This happened again each month for 4 months. I just paid the whole amount due and remain completely hateful of your total lack of customer service.

We have used ADT in our house for 13 years and then here at our new place. Great to work with. Answers questions. We haven't had any issues with ADT in all the years. Great company!

I was very satisfied with the products installed. The installer was very professional and a pleasure to talk to. He answered all our questions, and made us comfortable with the system.

Ordered additional camera and wanted it hard wired into my current system, agreed on price then I was told there would be an additional monthly fee and I called to cancel to order 3 different times. Finally, you got the message!!

A few weeks ago I got up, and in somewhat of a fog, I opened the slider and set off the alarm. I ran and began to frantically press the buttons, but for some reason I thought I was doing it all wrong. Soon the phone was ringing and a very kind woman's voice asked if everything was ok. Yes, but I can't get the alarm to stop! In a steady voice she told me not to worry and she would walk me through what I needed to do. In less than a minute the alarm stopped and I was so appreciative of her help. Thank you!

Have been using ADT for just over three years now and am completely satisfied with the service to date. It gives my wife and I peace of mind when we leave on a weekend getaway knowing the house is secured and monitored. Will continue to use and advocate to anyone considering home security to shop here first.

Have been very impressed with the ADT response time on two occasions when the alarm was accidentally triggered. In both instances ADT was on the phone in under 30 seconds, and verified my responses to make certain the situation was in fact safe and under control. This system is something you hope you ever have to use, but reassuring to know that should you find yourself in a situation where you need assistance - ADT is truly paying attention.

My wife and I used to go to the beach annually. Leaving the house in trust to friends and neighbors. But with a series of break ins one year, that just did not seem to be enough. I called ADT and a rep came to the house and explained the services and available options. We picked the package we felt met our needs and have been a customer now for over 8 years now with peace of mind. NO REGRETS.

We tried to pay the balance of our account which was less than $2.00, but the bill pay system wouldn't let us do that. Therefore, it is showing that we owe money, but our monthly payment is already set. Please include the small amount owed in our next payment.

The technician sent for installation barely spoke English, resulting in misunderstanding. After installation, motion detector kept activating and when I finally got around to speaking to someone, I was informed there would be a $134 service charge. I have since disconnected the motion detector and will seek out another firm for service.

The gentleman who did my system was adam smith. He was very nice and explain everything. My system is simple and easy to use, it is what I wanted. I do not have a smartphone, I like my landline phones. I keep my cellphone charge up. Everyone I have talk to at adt have been nice. Thank you.

Our system has been in 24 years and we used it each time we leave home. A key was hard to make work anymore so had to spend $165 to replace it. Only complaint is a 4 hour window (8-12) is too long! Need to shorten it some. 2 hours? ADT employee arrived at 10 AM. He was clean, neat and personable.

The smartphone app is routinely inoperable. I've had several hardware issues with newly installed equipment and having to pay for hardware issues should be the responsible of the customer. I have regrets about signing a 3 year contract because my neighbors have the same level of service and they pay for less than I do.

I live in the country and it gets pretty scary sometimes at night. We have had our share of bad eggs in the neighborhood creeping around at all hours and I was jumping out of bed at every noise. Not anymore since I now have ADT. I sleep ever so sound without a worry of an intruder.

ADT is great, the only this is would suggest improving is the paperless billing notification. Lately there have been instances where I didn't receive the notification and was late on my bill. Have been with ADT for 6 yrs and recently this has been occurring time to time. Otherwise... great!!!

We have been very satisfied with our ADT system. The safety we feel with having it is good security. We are always treated kindly and respectfully on any phone call and the response is immediate.

When I moved to a new home, the existing system had to be upgraded and modified to work with the Pulse system. I was fortunate to have Ricky ** as my installer. He worked tirelessly to make everything work properly and to make sure I could use the system to its full capacity. Kudos to you Ricky!

I only set my alarm a couple of times. I usually always have somebody home at all times and those couple of times that I forgot thought I had an alarm set and walked in the door. Wasn't more than 15 seconds later I was getting a call which is good. No complaints there.

I recently got an upgrade to my ADT system which included fire alarm, camera, and connection to ADT pulse. We were away quite a few weeks this summer and it was very comforting to be able to check the house visually when I wanted to, to check on the comings and goings of folks checking in on the house, ands be able to turn table lamps on and off. Great service!

Experience has been good. Been there when needed. Any maintenance promptly taken care of as needed. Could use a new lawn sign as landscapers destroyed the one we had.

I have really had no issues with the system. My concern is that I have been a long time customer but have not received any benefits for being a long time customer. When I listen to the commercials it seems that new customers get a better deal and pay less.

The men who sold, installed and explained our new security system with cameras were superb. They were knowledgeable, neat and answered every question very patiently. I highly recommend ADT and their services.

I feel much safer with the ADT service. Whenever the alarm goes off I receive a phone call from ADT to make sure I am alright. Sometimes we set it off accidentally and do not reset it in time before the phone call. Once I got a call and was not able to answer, ADT immediately called the next number on my list. Glad to know there is such quick response from ADT.

Because of construction work setting off alarms, ADT called and we were able to cancel all calls and alarms from that point on. Very good and prompt solution to problem. All alarms indicators were set to normal later.

For some time we were getting calls about having a low battery. The yellow light also remained on. I replaced the battery, but that did not solve the problem. ADT sent a technician out. He again replaced the battery and all was fine for one week. After a week the yellow problem light came back on. It remains on constantly, but no one from ADT calls. So there we are back to square one and wondering if we need a new system?

The upgrade of our system to the Pulse system was done without any issues. Installer was exceptional and the new system is far superior to the older generic one.

Serviceman was prompt, courteous and fixed my problem. Would definitely recommend ADT to all my friends and family members. Reliable product makes me feel safer knowing I have this alarm system.

Had issues with alarm that wouldn't shut off. Took one call to ADT and in just a few minutes problem solved. Appreciate their prompt reply and helpful suggestions to resolve our issues. Have had ADT for almost eight years now and glad we have the service!

Very happy with the service. Had a problem with sensor going off every day. Called and they had a tech out quickly to troubleshoot and fix the problem. The ADT Pulse thing is a nice feature.

We feel much more secure with your system. I also feel that the installer did not take the proper amount of time to explain the operation. WE do not actually know how to use the remotes.

Installer was very knowledgeable about the products and explained everything in detail so I could make a rational decision. The installation went smoothly and efficiently and I was shown how to operate the system. I am very satisfied with how the system works and I also feel more secure in my own home.

We have had an ADT alarm system for several years and are please with the ADT service. What we need is an evaluation and estimate for new cameras for the front of the garage, front porch and back of the house. The old camera does not meet that need. The last time we had a ADT customer service rep visit was some time ago. Yesterday, an ADT rep spoke with my wife Jean briefly and said that he could provide information about new cameras, etc. I did not get his name. As I am working part-time and my income is less than it was, I would need estimates on the cameras. We have a large screen TV which could serve better than a laptop with a small screen.

Dana was the first rep who handled my query very professionally and courteously. She then connected me to Kirby in the Pulse dept who too was very articulate and polite in handling my questions. Other than the wait time in getting to a rep, I would recommend having more accurate options so that one can get directly to the correct department. Overall, I am pleased with ADT services and feel secure with them.

Calls to the service center have been courteous and explanations are clear: however, the fixes do not always solve the problem. Example, the motion detector error stayed fixed for ONE DAY, and then it reoccurred. This is not our first experience in having a "Temporary solution" with hardware.

I recently needed information on how to resolve a technical issue with the alarm at my residence. The service tech was able to provide me what procedures to follow that I could clearly understand.

My problem turned out to be a very simple issues but the tech was very patient with me. He talked me thru the process and never made me feel foolish. He was polite and I couldn't be more pleased with my experience.

My mother turned on the heat early in the morning when it was cool. The heat strips caused the fire alarm to go off. It worked perfect. Except she could not remember how to turn off the alarm. The alarm company also called us. The fire department showed up. I guess practice makes perfect.

When I called and set up the appointment for installation, I was told that for all we needed, there would be no charge except the installation fee. I was also quoted a monthly fee of $46.99. When the techs arrived to install the system, they immediately installed the control pad and then proceeded to make a list of all that we needed and then break down the cost. To get "all that we needed" would have cost about $3500 extra. After telling them we couldn't afford that, they "called their boss" and texted their boss and finally got it down to an additional $450 (big price drop - big surprise!).

We have had ADT for around three years and love their equipment and service. If an alarm goes off, they call you right away to make sure you are safe. I recommend ADT to anyone that wants a safe home. Excellent products and service.

I was satisfied with the service until it came time to disconnect as I sold the residence in question. Had to speak to too many different individuals to get a final response and the individuals I spoke to were not kindly in their comments, or did not give the impression that they were really customer oriented.

I recently found out that I have terminal pancreatic cancer and was forced to move into hospice. I called ADT to cancel my service and they charged me for every month of the remaining service contract. I had expected to pay something but not $434.83. I will never recommend ADT to anyone nor would I consider setting up service for my husband after I'm gone.

I had ADT Security years ago and would never go back to them again. I had the service for well over 6 years and my brother was staying with me and set off the alarm and I was out of town. Long story short he tried to disconnect the alarm and pulled the entire system out of the wall trying to disconnect the wires. I called 4 times and was sent to the attic to disconnect the system. Well, I fell through attic onto concrete floor broke my leg and then after calling them back was told by the 5th person that it was right in my hallway and all I had to do was to unplug it and the alarm would go off. I tried to make them pay for my medical expense they refused. So I had to file through my personal insurance and the cost was well over $10,000. I will never use or recommend them to anyone.

ADT is quick, reliable, located in north America, and their customer service as well as installation team is amazing. I have had nothing but a 5 star experience in the 2 years I have been with ADT!

Called ADT about a letter for my insurance company saying that I had a security system. Call was answered by ADT and then a woman came on saying that I was eligible for a $100 gift card. "Do you want to hear more - if not please hang up." I chose to find out the information which led to speaking with all East Indian people which I could hardly understand. The call went on and on and I could not stop them to even comment. I accepted the first offer thinking that it was just one offer but it kept coming with more offers and more gift cards. Finally I told him I would not hear any more and he finally gave me a number that I should call to get me back to ADT and the department that I asked for in the beginning. It was bogus!! I called ADT back and told customer service of my experience. Asked them to please call me back so that I would know if it was a scam. Never heard from ADT. I ended up canceling my credit card. What a horrible experience.

I have had ADT come out to my house on several occasions to either fix a problem or upgrade my security system and the technician has always been professional and efficient and able to complete the job without any issues. Their customer service is also very efficient and will work to get you an appt scheduled as soon as possible. They are also very helpful in answering simple questions that you may have about your security system and how to use it properly.

As a recent subscriber of your service, we are completely happy and satisfied with the security and peace of mind that ADT provides us. We travel a lot and knowing that when we do, we feel very confident that our house is being monitor and that if something would go wrong, the immediate actions are taken. Please keep up the great work.

I had a request from our insurance agency to confirm that we still had our security system. I called ADT. They advised me to go to their website and print out the certificate that the insurance company requested. I did that and sent it to my agent.

We have always had ADT as our security company. They are excellent with their service as advisors and technicians. We have left the Garage Door open and for added security ADT installed sensors. The Alarm won't set if the doors are open.

We have been very satisfied with the service provided for the past 10 years. Unfortunately, we have been the victims of a burglary but the alarm system worked as advertised and police were summoned quickly. We have not considered any other service since this system is easy to operate and reliable.

We have been a long time customer beginning with Brinks Alarm Company. We are a firm believer that a alarm system will greatly improve home security and fire protection. We had the original system for many years with very little problems. With the changes in companies and the upgrades to an old system we started experiencing "connectivity" issues which caused the panel to beep at all hours. ADT was very responsive in trying different solutions to correct the problem but to no avail. They corrected the problem by replacing the entire system with a current new upgrade. We have had no problems since then. Thank you ADT.

When I hung up with ADT the most recent time I called, I actually said to a friend how easy, quick and pleasant my interactions always are with ADT. Other companies waste my time, don't resolve issues and are flat out difficult to work with. ADT is top notch!

Woke up at 3:15 am to the sound of an alarm (it was the keypad to the system). Went online to try to fix and found great helpful info - however it did not resolve the issue. Called C/S and spoke with Kyle. He walked me thru a fix and the system was back to online in less than 5 minutes. He also had me test it and he was able to confirm we were back online. Kyle was awesome! Thanks!

Yesterday morning I tried to test the companion services connection. After the 6 repetitions of "Companion Services," the beeps kept beeping without anyone answering. So I cancelled and tried two more times; no one answered. I then called the number. The person who answered said I should call the number first to alert someone that I would be testing the connection. That answer does not make much sense. If I am in an emergency situation, I need to have a response to the button. I should not need to get to the phone to find the number to call. The ADT rep wondered if my unit might need replacement. He asked me to try the system again this morning. I did so, and the connection was made. However, I am dissatisfied that if I had needed assistance on Wednesday morning, ADT did not respond to my call button. That undermines my confidence in the ADT system.

I have been happy with my service, and the times I have called in I have been treated very well. However I have equipment that is about 5 years old and just had a rate increase and I feel that I am not quite justifying the cost for all of that.

I am very pleased with the services ADT has provided. I have actually benefited from my security system and ADT over the past few years. I believe it aborted a couple break-ins. I highly recommend ADT to anyone looking to install a security system.

One evening while preparing dinner, I walked away from the stove for a few seconds longer than I should have, thus causing lots of smoke in the kitchen. Within seconds of my alarm sounding, my phone was ringing to confirm I was OK, and didn't need the fire dept. called. Thank you ADT for the feeling of comfort you gave me knowing you were there if needed.

I was burglarized two years ago. I needed an alarm system and called a number of local companies. I did notice many ADT signs in the neighborhood and called them. Within a day, I had a representative come out, very helpful. The initial phone call was also good as I was able to negotiate the cost to fit my budget. A year later someone also tried to break in but the locked windows deterred them. I feel safe. The important thing to remember is you MUST turn the alarm on...even when you are at home.

First of all, I haven't had any experience with ADT for at least 5-6 months now. Earlier this year, I upgraded my system to ADT's digital equipment. I don't remember much about this visit by the ADT tech, but apparently everything went well. However, prior to the tech coming out, I was promised by the ADT phone tech, that our monthly bill was going to be reduced to $50.00 per month. We just received our new invoice & it was still $58.00. I am not pleased with ADT right now, because the phone tech lied to me.

I have been with ADT for almost 15 years and I am very happy with the services that I have been getting from them. I would recommend ADT to all my family and friends. Keep up the great job of protection that ADT has been given to my family. Thank you.

Upgraded to Cell Guard due to problems with my landline. Did all transactions using your LiveChat. Agent was quick, friendly and knowledgeable. It was quick and easy. Appointment to install was scheduled. Very pleased with all actions by installer.

Placed call for two non-emergency alarms on garage door. The first time it happened (9/17) I replaced the battery. The alarm came up again 4 days later (non-emergency). Placed the call to see what else I should check for. The person I talked to was very kind, knowledgeable and professional and offered suggestions. Plan to see if the alarm goes off again before placing a service call.

With ADT watching over me at night and protecting my home when away, I feel safe... I can go to sleep at night without worries knowing the ADT team is always there! Thanks for caring, thanks for watching over me, thanks... I feel safe!

We are happy with your service. My friend recently had you install your security system in her house and was happy with your service. She told you I recommended your company and I got a check from you.

I have e-mailed ADT several times over the last year regarding a problem with our front entry door contact disengaging and not allowing the security system to function properly. Please have someone contact me at ** or at my e-mail. Sincerely, Very Dissatisfied Customer of 16 years.

Forgot to deactivate alarm and opened garage door. Came inside add properly deactivated alarm. Moments later received a robo call from ADT informing me no further action was taken. Cool...

I hate ADT. The only reason I have it is because my husband wanted a security system and now we're stuck in a contract. We were told our little ten pound dogs wouldn't set off the motion sensor alarm, and that was a lie. They set it off multiple times. Once, the police were called, didn't show up until hours later, and then charged me for a false alarm. Which, by the way, the ADT rep said wouldn't happen. I asked specifically if we could be charged if the police show up and there's no intruder.

They answered my questions about the blinking remote and the yellow triangle on the control box. They gave advice in a kindly way!! I did as they suggested and it worked!!

The peace of mind that ADT affords us is amazing. The extra layer of safety is so important. My cameras are excellent and very helpful in monitoring the perimeter of the home. We are very satisfied customers. Should have gotten ADT sooner!

On Sunday afternoon, just sitting back relaxing, our alarm went off. I immediately got up and went to check where the alarm was coming from. At this same time, ADT called to check status of the alarm. ADT stated it was in the attic of the 2nd floor. After checking everything out, we could not find any smoke or fire, therefore, we have assumed dust must have gotten in the smoke head. It seems much more secure knowing we have ADT monitoring our home 24/7 whether we are home or not. Love our ADT and their professional staff!

I haven't had any issues with ADT since being a customer. I like the fact I am able to access the system via my phone. The only downside I've experienced is the app not consistently allowing me to log in with the correct credentials. It appears buggy.

How do you rate something when you have called numerous times starting the day it was installed with issues and no one will return your call to address your issues??? I feel we have been ignored so there is no way to cancel this service now since the time span has passed. It was installed and the installer was in such a hurry to leave, did not give us a time to test the system! We had ADT years ago and now I realize why we left you then because of customer service. VERY DISSATISFIED. The main issue is our motion detector does not pick up unless you are very close to it and like I stated earlier, I have called numerous times. And I really do not expect a call now so this is probably a waste of my time!!!

I am very happy with the service we are getting from ADT. The customer service and technical support have been very helpful when I have had a question. I would highly recommend ADT to my friends and family.

Sales personnel polite, non-pushy, and tech savvy. Field service is excellent, informative, go the extra mile and so on. Same for monitoring operations persons, on top of everything regarding questions, analysis of the system, etc.

The customer service and equipment provided are great. We have had only one issue which the technician resolved quickly. The only issue we have with ADT is the cost. We would like to see a lower price especially for older retired individuals on a fixed income.

ADT Security is always willing to meet my needs. Their system alerts me when things are not correct from their end. They use repeated messages on my answering machine/voice mail making sure I follow through with any necessary issues regarding my alarm. A trustworthy company!

My wife and I are so impressed with the promptness of the ADT staff anytime the alarm goes off. The secure and safe feeling my wife feels when she comes home is priceless. Even when the alarm goes off because of our fault, the response time is 30 seconds and the phone rings. I love the professionalism of the staff calling and the added safety check of the password request to confirm we are not in trouble. ADT is the best thing we have purchased that gives us peace of mind when we are away and also when sleeping. Thanks ADT!!!

After being burglarized and feeling so violated we contacted a local company and had the ADT alarm system installed the very next day. It does give us the peace of mind now to leave our home in confidence that it is protected from others. It is quite amazing that we've lived in our home for over 38 years and never once thought our home would be hit. Well times are a changing and demographics are changing. We never take anything for granted now and are very careful with posting anything on social media when we are gone for an extended period of time. You just never know. I'm glad we have ADT system for sure!

I added the water detection and temperature detection to my ADT system because we travel extensively. These two devices give me peace of mind. I would know, for example, of a broken pipe or air conditioner or furnace malfunctions because the presence of water on my basement floor or a big increase or decrease in the temperature in the house would alert me on my phone. These two less well-known services only slightly increase in my monthly bill.

The security system has given me peace of mind that I would not have had without this protection. I am gone from my home for several weeks at a time. The staff that I have had questions for were very helpful.

I've always found ADT to be responsive to any request for service. They have been good about monitoring my security system, for example, they call when the alarm has gone off, and notified me when the motion detector battery was low.

Installers had excellent PR skills. Two things I wasn't happy about is that we got a cheap pad. The pad we had at our old place had voice talking. It was convenient because it would announce if we hit "Stay" or "Away" or whichever entry was open. The second thing is that the entire system is sometimes slow to respond. There have been times where I would open the door, and it would take about 5 seconds before any alarm would go off. There was even one time where the alarm didn't go off at all.

Love the ADT product and company, that is why my wife and I went back. BUT, the service rep that we talked to apparently talked up more than he could actually do. He stated that he would be able to buy out our existing contract to set us up with ADT. This was before he even found out what we owed. Almost 3 months later, after numerous lies about check being approved, manager approving everything, checks in the mail, we find that our rep wasn't authorized to buy out our amount of contract. His manager was only a bit better on all this. After all was said and done, we got the payoff check, in 2 parts, two weeks apart. I would have been happy to stay with my existing company until I could have switched back to ADT, but they insisted and fell through until we had to push harder. Hopefully I'm not having to deal with that particular rep again with empty promises.

My experience with ADT has been great! I would always see other clients with the ADT advertisement in their yards and wondered how the service actually was. I answered my question and will assure you, the website, technician, and service is people and user-friendly.

Overall good experience; great customer service upon installation. What I do not like at all is that I still get promotional flyers in the mail offering cheaper prices than what I pay in my current contract... I honestly find that a bit disrespectful for current clients - including me.

Excellent phone call as I entered my Brother's Resident, (put the wrong alarm code / number in his alarm control panel). Place correct number in code alarm box - yet ADT called to reassure the situation was under control. Thank You.

I was having difficulty with my monitor beeping and sending error messages. The tech that came out was very understanding of my irritation with the problem. During the whole process of fixing the problem he explained why the problem happened and what he was doing to fix it.

We had Sentry Security and was hesitant with ADT. We are so pleased. The technicians were very well versed, answered all our questions, were very thorough and professional. They were extremely focused and worked so well together with reviewing checking testing... AND they didn't force any purchases that we were not interested in. I was so pleased I referred them to several new neighbors. GREAT job these two did.

Things are going well. We had one incident where the motion detector in the living room set off the alarm (we're still trying to figure out why it happened), but besides that, we feel safer knowing we have the alarm.

Having this home security system allows me to sleep peacefully at night. It takes the place of a watchdog, but doesn't need someone to come in to feed it when I am away from home.

I have recommended this to several friends! Just 3 days ago one of the Businesses in town was broken into- cars are being stolen. My Daughter has an appointment tomorrow to have this installed. Her name is Melissa **. I'm trying to get others and have signed up for the $50.00 rebate for both myself and them.

Box has been out of service for a month so makes it impossible to monitor my cameras using my phone. Called and sounded like maybe it was a large outage or issue in the area but been several weeks and have not heard anything.

Other than the routine daily services, we have had few reasons to "call for help"...... none of which were life-threatening. All have been minor to say the least. But whenever there was reason to call the person at ADT was THERE! Need I say more?

There have been times when we have had to contact customer service with camera problems, and if the problem can't be solved by them, the tech is sent to fix it at our home. Always very courteous and right on the ball to solve any problem that we have. Satisfied customer for many years!

The alarm works great. The cameras work great but you have to watch out for 82. They went into me and my wife's checking account and took money out when they was not supposed to. But the overall besides that problem they are a good security system.

I have ADT Pulse. We were on vacation last summer and the fire alarm went off twice. The reps called and the fire department came but we hadn’t given our keys to anyone, so we had our neighbors look and see that there was no fire. Sometimes the fire detectors are set off if there’s dust or insects run across them. The sales representative was fine, but the installer took much longer than he needed to. We thought it would take two or three hours and it took about five. He talked too much. Other than that, the experience we had with ADT has been good so far.

We are pleased with our new system. Have had it for 2 months+ - find it easy to use and it has helped us as older people rest more easily!!!

ADT gives me confidence that my home is secure. I travel frequently and for long periods of time. That security adds to the pleasure I get from travel. When I am home and set off the alarm accidentally, I find that ADT employees are both professional and pleasant. Their response is immediate. In addition, the tech who set up my system was thorough and neat. I definitely recommend ADT.

There are times when there are problems with arming and disarming the alarm. The representative stayed on the phone, helped with the status (to help me understand) and showed me how to "reset" the alarm with any problems that I had. She was very helpful and also went over the zones and which ones could have been the problems. ADT rocks!

I had ADT as our security provider for years at our former address. Actually ADT came highly recommended by our bank. We called ADT requesting service at our new home, everything went fine until the day that I talked with the installer. Originally I was going to get a camera for inside. I told the installer that I need cameras outside too. He told me that will cost me over a $1000. I said "ok". Later I discovered that for over a $1000 I get 8 cameras. I called him and told him that due to the shape of the house I would need 10 cameras and this is when I noticed a not so usual practice from the installer's part. For 2 extra cameras the price went from $1000+ to $2440+. I said nothing thinking that a good camera system will be useful. He installed the camera system and then I noticed that he sold me a very substandard system, is the type of cameras that would be used for baby monitoring. Definitely not $2400+ cameras.