ADT Reviews

After my son recommended ADT to me, I did research on several companies, before I went wth ADT. It started bad with the sales representative, however, it ended up fine and it was not all his fault. It was a very bad time then for me. My husband had just passed away and I got this salesman who is very nice, but he was a little bit high-pressured and pushy, and I had a son here who was also high-pressured and pushy. I finally had to blow it on both of them and said, "Back off and listen to me on what I want." Then, it went fine. The installer came out to our home and he was excellent, just outstanding. So far, I've had no problems. Everything has worked fine. The ADT system does add to my sense of security and I appreciate that.

The few times that I've had to deal with the ADT reps, they were fine. I also had technicians during the installation and when one of the sensors needed repair, and they did fine, too. ADT is a very reliable company and I have no complaints.

We have had ADT for many years (from back when it was Brinks) and really like the peace of mind it gives us, when we are away from home, and during the night. We have always had good service, prompt answers to phone questions/problems, and someone coming right out the few times this has been necessary. It would be great, however, if there were some way to prevent so-called "reps" who come to our home, saying they represent ADT, that their company has taken over ADT, that our service will be discontinued if we don't sign with them, etc. etc. We have learned to disregard these people, but it continues to be very annoying and upsetting.

I first registered with ADT in October of 2015. Myself and my girlfriend were satisfied with the service and decided we wanted to continue with the service when we moved in June of 2016. My girlfriend called ADT to notify them that we were moving and inquire about moving services. Apparently, ADT does not "move" a service, the existing service has to be cancelled and a new contract must be started up. We thought this was a bizarre system, however decided that we enjoyed the service and decided to go with it. My girlfriend set up a date with ADT to install the new service to our new place and was reassured that there would be no extra charges and that the billing would be the same as our previous (where our monthly bill would be taken directly from my credit card).

ADT has keep my family safe and secure for years. The accessibility and user-friendly setup makes it an easy, daily function that gives me the sense of security. Highly suggest ADT!

ADT comes to our aid every time when we need them. When we are having an issue with false alarm going off for no reason, they found the answer. Very helpful and reliable.

We have an ADT sign in the back of the house as well as the front. We have no record of a problem while we were out of town for over 2 months. I am confident that it is because of those 3 important letters. ADT Thank you.

I have had very good customer service from ADT for over 12 years now. I recently moved, and there was no question that I would renew with ADT for my new home. Each time I have needed to talk to a customer service representative or have someone come out to the house for an issue, I have received nothing but outstanding service.

The multiple calls to Customer Service resulted in little or no results. They are rude and do not care about their customers. After threatening an attorney due to they're not living up to their end of the contract, found results. A technician was sent to my home and their faulty sensor installed initially finally was replaced by a courteous and capable technician. You should FIRE most of your Customer Service Techs because they do NOT take care of your customers.

The latest technology is very much a part of ADT Security Systems, and from the installation and the functionality of the Security System ordered and installed, I am a satisfied customer!

I wanted an alarm system for my safety and that's what I got from ADT. I got the ADT yard sign and a wireless keychain remote. Their sales representative was fine - not pushy and answered my questions. The installers who came also answered all my questions.

We've been ADT customers for about a million years. Their customer service reps have done a fine job and that's good. Most recently we had a big outage in our whole neighborhood and a technician had to come on the fifth day of the outage. The poor man was here from 10:30 in the morning till 20 minutes to 5:00 in the afternoon. He could have given up, but he was persistent and determined, and he did not only solve the problem, but he improved matters for us too. So, we were very pleased with that. He did a fine job. We've had other people come and they have done what's needed to be done, and everything was just fine. But this fellow struck us as particularly good.

I love ADT. I'm 100% satisfied with the service. If the power goes down, somebody cuts the wire of the power and nothing works, it has a battery backup to put the alarm on. The installers that came out were knowledgeable and they never give up until they've solved the problem. They talk to you straight. You ask them a question on it and they tell you the truth about the product. They're always there to check my system for me because I don't know how to do it. They go to the whole thing and everything is working right. The only thing is I got confused a little in my head with the price. They said it was free to install and it wasn’t. And ADT should keep the price at a low level because there's a lot of old people that use it. The other companies that fight with ADT has a low price, so keep the prices at a level that they could afford it.

Not only is ADT on everybody’s lawn in my neighborhood, but it's on TV. It's over 100 years old and it's not far from my visual sight. I was more concerned that it was a company that was around for a long time and that it would be around for a long time and that it had national coverage. One of my friends' husband owns an alarm system, but it's just him and I wasn’t comfortable with that. When I first called because I was robbed that day, it was horrible. Then it happened again. The thief walked in because I'd just gone out to the store for 10 minutes literally a block from my house and he was watching my house.

I've had service with the company since April of 1994, and have had no problems with the service. I have had a few miscues with someone not closing the door completely when leaving, but nothing major since I signed on with the service. I feel sure that my home is being secured with ADT.

For the first time since having the system, the alarm activated when we were away from home. ADT called us quickly & dispatched the police as we were 15 minutes away. We arrived to Police in our driveway. Thankfully, it was just an open window that slipped down triggering the alarm. It's good to know how smoothly the process runs; hopefully it will never be a "real" call.

I had a problem with my smoke detector. I called and had an appointment scheduled. Needless to say nobody showed up. I called and they confirmed that the tech did not know of the appointment. They arranged another appointment. Needless to say nobody came. I called the person who convinced me to sign up for ADT. I received no response. This has been over 3 weeks ago. I would not recommend ADT to any of my friends.

I've been with ADT for so long and I would recommend them.

We are very pleased with ADT. The installation was quick and professional. We have no problems with the system since it was installed a few years ago. It really makes our home feel safe.

The tech was very professional, pleasant and helpful in resolving my problem on site. My only complaint was the lady who took my call at 3 a.m. at your call center and steered me to my cable provider which was a waste of time, and was not correct. I had to call back to ADT. I think next time I have a problem I will call during day time hours. But the service call was responded timely after I called back.

As a new customer, I was referred by one of your existing customers. I was told that the customer that referred me and myself would receive a $50 check. WE DID NOT!!!! All information was given regarding the referring customer.

We had problems installing batteries sent to us by ADT. Our issue was quickly rectified by the ADT serviceman who came out and explained the problem we were having. ADT was very prompt with the service call.

Being a new customer, I should have been provided with a Yard Sign depicting my home is protected by ADT, and a remote control. Sorry to say no Yard Sign or remote control was provided.

We recently had the Pulse system installed in our home. The original installer did not test our internet connection prior to installation. When he finally did we found out that our internet was subpar for the Pulse system, therefore it does not work to its fullest potential. The original installer came alone and tried to do a two man's job in one day, by the end of the evening he was flying thru the house installing all the window sensors and window break sensors haphazardly throughout the house missing one room and installing the sensor unsystematically or uniformly in each window. For aesthetic purposes it looks horrible. Of course by 9 pm we were ready to get him out of the house, felt bad that he had to drive back to Phx from FLG and didn't realize he had done such a poor job (we didn't double check his work, he was a lot of talk without follow through).

I am very satisfied with ADT and follow their instructions related to testing, battery change, etc. I wasn't the original purchaser but after asking for information for initial installation, where window and door sensors, etc. were installed, I received information and keep it on file. If I happen to forget to test, there is always a call on my message machine to remind me. I always tell friends that I like ADT and recommend it.

For the last 15 years I've had excellent service from ADT. So when my son Jonathan talked about getting a security system, my recommendation was naturally ADT. He just had his system installed, and I know he won't regret it. He loves the high-tech features that allow him to lock the front door and adjust climate control from anywhere with his iPhone.

We entered into a contract for the installation of a new recorder, a monitor and 2 cameras for our Capitol City Building in Charleston, West Virginia, 25301. We are happy with the installation and the equipment is working ok. I received a call from an ADT collection person last week advising that we are past due in the amount of close to $450. After checking with John **, the local ADT Manager who I did this transaction with, he advised we still owed $190 + tax plus 4 months fee for an on-going service that we did not request and never entered into a contract for this monthly service. Nor have we ever received an invoice for the $190 monitor.

I opened my front door. When I went to close it the alarm would not let me set it. The customer service person walked me through the manual way to set it. The person who came to fix it told me it was set up wrong on my front door. Since then I've had no more problems.

Sensor malfunction. The technician arrived within the window given, solved the problem efficiently, and then checked out the total system. He was courteous and knowledgeable and left me feeling confident again in my system.

ADT quickly responded to a recent smoke detector alarm at my house. My contacts were notified and fire department. Once they recognized that I had tried to reset the alarm using my passcode, and talked with me, they called off the fire department. Thanks for the quick response and the personal 'handshake' to make sure everything was ok.

ADT has been a rock when comes to home security. Always there to aid and help at all times, not only in times of crisis. They are there to answer any questions or comments in a timely manner and price protection is very reasonable. Protection from not only burglaries but fires as well. I would definitely recommend ADT services to any, all in my community, friends, and family everywhere!!!!

The technician arrived on time, was polite, knowledgeable and professional. He worked quickly and finished the 4 Windows within 20 minutes. He left the areas clean. The technician is a credit to the ADT company.

Never have a problem except when there's a power outage, the ADT system runs on battery backup. While our power has never been out more than 3 hours in the near 9 years we've lived here, it's still discerning that it will only last 8 hours on the battery, and it goes down when our phone system goes down, because it's all linked together. I do wish our emergency system and phone was a separate entity. I get really nervous when the power goes out, and my husband goes away on business. We check our system once a month, and have never had an issue that it didn't work.

I called in because our battery is running low and I was unable to locate keys to our box. When I spoke to the customer service rep she advised me that the keys are probably on top of the box, which they were! She then told me where I could find a replacement battery and how to replace the battery. The customer service rep was great help and I was on and off the phone in the matter of a few minutes, I did not have to hold for long at all.

For me ADT is great. I never had any problems with them. They are always there for you. I think they are the best. I would recommend them to all my friends. I can't say enough about them. I would never change to a different security company.

Police were informed that our garage alarm went off. We do not have an alarm there, only in the house. They were there in minutes, which we were glad to see however, felt it unnecessary. Shouldn't ADT have called us and, perhaps, held off an unnecessary visit from the police? OR, should we have just called 911 to report. The police of our small city were happy to oblige! We appreciate ADT!!

I don't know who my salesperson in May or June 2016 was, so I can't give you his name. But, he was excellent. I had a special set of circumstances, and he worked everything out to meet my needs.

The system notice the battery in one our side door wasn't working. We receive a call to alert us of the problem. We call back to see what we need to do, which was buy a Lithium Battery 123 to solve the situation. Thanks for your help.

I did not realize ADT was calling since it was an 800 #. Neither did the second person, so the police were called. I was glad the system worked and that the alarm had been accidentally set off by the cleaning person. I do wish the # came up as ADT.

Recently an unfamiliar 'beep' began sounding every few minutes. I wanted to make sure that it wasn't an ADT issue, and when I called, I was quickly routed to the correct department, explained the situation, and the lady was helpful, patient, and understanding as she walked me thru the process of making sure my ADT was working properly. I eventually found the source of the 'beep,' but I was greatly comforted in knowing my ADT service was secure.

I purchased all equipment and a prepaid 3 year contract. For that 3 years I was thrilled with my service from my cellular alarm. I am sorry to say that their customer service at ADT, not the call center, is not the best. Their resolution dept. though, is good.

Have your service. Referred a friend through your 'Refer-A-Friend' program. 3 time they accepted. No call was made from you guys to them. Makes me wonder what service I have.

Worst experience. Keep replacing the pad. Had to buy a fob. The system wouldn't work for my dog walker and still doesn't work. My work number is **. I'm probably going to go back to Time Warner and I really hated them. Really your customer service is deplorable.

We've had our ADT system for about 2 years, if memory serves. I probably have not "tested" it frequently enough, and there have been no actual breaches, but when I have "triggered" it, it worked. My wife, especially, likes the idea of ADT watching the ramparts when she is home alone. We do not live in a high crime area by any means, but most of our neighbors in our association also have ADT and all are satisfied with both the technology and the price. I have recommended it to friends.

I'm very discouraged with ADT at the moment. When I signed up, I signed up with auto payments from the very beginning. 2 months later I got a call saying I had $25 past due and no one could explain why it wasn't just automatically taken out of my account. I paid it. 2 months after that I get a bill in the mail stating I'm $150 past due and when I called to check why it wasn't taken out of my account, the reps said my card was deleted and there was no reason why. I am horrible at keeping track of my bills, so I have chosen to have everything coming out of a separate account automatically. It makes my life easier. When my card gets deleted and no one can tell me why it is very frustrating and makes me not want to do business with the company.

I am very pleased with the services ADT alarm system provides. I feel my home is protected when I am away and when I am at home. I definitely recommend ADT alarm services to others.

As far as the actual equipment goes, it's simple and easy to use and my family only uses one device in our home. Just a few windows and a couple doors have the wireless devices attached. The only problem I have been having is with billing. I have not missed any payments or even been late but still ADT messes up my billing somehow. Also I have a contract that I am not happy with because if I want out of the contract I have to pay the remainder of my contract off which is quite a lot of money all at once. ADT should do away with their contracts.

I called Customer Service to walk me through setting up additional passwords and deleting some that were given to employees who have left the company. The representative was thorough and waited on the line until I had completed what I had wanted and even tested out the new passcodes. Very courteous and patient, and this has been my experience in the past as well with all my requests.

March-I received a package. It did not record the delivery man coming to my front door, but it did capture my friend picking it up. This was my first clue the cameras were not picking everything up. Since then I have been going back and forth with ADT. I wanted my money back because it is not doing what it was supposed to do. I also have a 36 mo. contract at 65.00 mo. I am so unhappy and disappointed because I purchased the cameras for safety/security which I don't have. ADT did NOTHING. I WOULD NOT GO WITH ADT. THEY ARE LIARS AND I AM STILL TRYING TO GET MY MONEY BACK TO NO AVAIL.

ADT has provided a safe and secure environment for my family. The ability to set the system via mobile devices. I would recommend ADT to anyone desiring a security system.

When we moved service from one location to another ADT made us pay for both location - the one we sold and the one we moved in for 8 months. It took us time to realize it that cancelling the old service was not easy and we were double billed for both locations. Poor service.

We've had no incidents in this current residence to date other than the occasional power outage. But in a former residence protected by ADT, we had a lightning strike which started a small natural gas-fed fire in the attic. The ADT alarm system sounded immediately and notified the Fire Department, Police and the primary key-holder. Within minutes, the key-holder and the Fire Department arrived and the situation was contained with limited damage relative to the value of the house. We will never be without monitored protection, and ADT is our provider of choice. Thank you, ADT.

Unhappy that my monthly bill had been increased twice in less than a year. The last increase was without any notice or explanation.

Overall very satisfied with product and service. Unfortunately one time my system went out and needed a service call. I had to wait a few weeks for the appointment. I was told it was because I live in a low density area. Well, my bill isn't low density, it's the same as anyone else's. I should get the same speed of service.

I thought the technician was friendly and honest, but my husband did not (I should have listened to him). He upsold us by $700, which was completely my fault. However, we were point-blank told there was NO contractual requirement for the service and that was one of the SPECIFIC reasons we signed with him. We were assured repeatedly that we could cancel the service at any time. When we decided we needed to stop the service for a bit due to financial hardships caused by medical expenses, we were very surprised to learn that we were in a 3-year contract!!! We would have NEVER agreed to those terms. I will tell everyone I know about this company and how dishonest their representative was. I am super disappointed.

I've been an ADT customer for a long time. All of my interactions with their representatives have been very good. I'd recommend them.

We first joined Brinks and they were acquired or changed their name to ADT. The customer service reps have been pretty good. We're satisfied customers of ADT which is why we renew every year.

We got ADT for insurance purposes and their customer service has been good. The technician has been knowledgeable and really good, too. We're pleased with our experience.

When at a neighborhood watch meeting in January of 2014, a saleslady representing ADT did a presentation and took names and numbers from anyone interested in ADT service. She contacted me and we set up a meeting that she did not show up for. I called her and we set up another meeting. We visited for a while and determined a plan that I could afford and she filled out all the paperwork. The Service contract I have is dated 1/31/2014 and states that my monthly fee will be $36.99 for two years with a $15.00 installation fee that I paid her on the spot. We also scheduled an install date for a short time after. I do not remember the exact date, but I do remember that no one showed up after I had taken time off of work to be there.

I've been an ADT customer since June 2014. It has always worked perfectly. I especially appreciated it when I could monitor my home here from my home up north. I moved to FL permanently in May of 2016 and since then I've received at least 5 marketing mailings to "resident" offering all kinds of good deals. Free installation, half the price I pay, etc. I called after I got the first one to say - um I live here and I pay you. Don't your marketing people know that? So I'm not complaining about ADT service (although thankfully I've never really needed to use it). I'm just saying maybe put a little more effort into accurate marketing so that a happy customer doesn't get disillusioned!

I have been a customer since 8/2010, and I have been very happy with my system. BUT I now see offers for less than what I pay a month, and they are offering more sensors than what I was offered!!! I am a bit sad!

I returned to my home and found an alarm beeping. I pulled the batteries out of 4 alarms before I realized it was the hardwired one that was beeping. I called ADT and was concerned why if the unit is continuously monitored, why they hadn't contacted me to tell me there was a problem rather than me contacting them? The man in Texas who assisted me on the phone was very patient, explained clearly what I needed to do and I was able to fix the problem without having to call in a repair person. Appreciated his willingness to assist me. Still concerned as to why they are not aware the alarm was set off.

I was having an issue with the beeping of my ADT Home Alarm. The beeping was becoming more frequent and I did not know what was causing it. I called the ADT service phone number and spoke with an ADT Representative. I explained my situation to the ADT Representative. She was very helpful and took me through the steps as to what to do. It turned out I needed the alarm, needed a battery replacement. The ADT Representative was very helpful and courteous and explained everything in a clear and straightforward manner. I received excellent customer service!

They are a great company to work with and do an outstanding job at what they do. They don't make you feel like another customer but value you and treat you like a person. Are always willing to help no matter what the problem Maybe.

My Mother set off her alarm around bedtime. I received the call that she couldn't be reached. I am to be called in those cases and I received a friendly call about the situation. I determined what had happened and requested that the police not be called. The code was input during our conversation so we were both convinced that all was well. I couldn't have asked for a kinder, more compassionate representative to call me. Great experience!

Have never had any issues with ADT at all. Good coverage. When I accidentally set off the panic button on the fob... it took less than 5 seconds for them to call to make sure everything was okay. Only issue... They never came back to put in the outside sensors (the installer didn't have it with him) and motion light.

Yes I would recommend ADT Security to other consumers. I have been extremely satisfied with my initial services. Each interaction has been met with exceptional customer service.

The ADT services all inside and outside the house are all great. The alarm and the camera are perfectly amazing for all the family protection purposes. My only concern is my app on my cell. Every time I log in it ask this question "software updates" then I did that but still not working. Can't log in. Then I deleted the app and installed the new one but still don't work so I just go to Google site and open it there and check my camera away from my house. The cell software updates doesn't work at all!!

We are very pleased with ADT. When it was first installed we had to have a couple of adjustments. They were dealt with very quickly. The installers were very helpful. We are going to add more ADT sensors. I don't understand the negative reviews that I have read about them. I would recommend them highly.

After 17 long years of loyalty to ALL my service providers, ADT is the only company that worked with me when I was laid off work for almost 2 years; At times when I did not have the money to make the payment they took my bill to "zero" and sometimes they asked me to pay half and they absorb the other half. I would NOT trade ADT for any other security company as long as I own a home. If I had a problem and they were to come out for service, their servicemen were always on time and they explained to me what is the problem and how they resolved it. Thanks ADT.

Our son has ADT at his home as well as us. A few days ago his alarm went off. We received the call, he was in the shower at home and the alarm was not making a sound. The person who called us from ADT called back to say she had called the police and gotten a busy signal twice then when she got through they informed her it was not their jurisdiction. There was no breaking but what if there had been - there was at least a 20 minute time lapse!!!

I had good interactions with the people at ADT. Their installation team picked up after themselves and they showed me how to use it. However, the monthly cost keeps going up.

I've had a good experience with ADT. The sales rep was very friendly and I had a positive experience with the installation team. I got the basic system to control the doors, the smoke, and penetration to the home, and a couple of monitors. I have a digital pad but one of them went bad and the ADT guys suggested that I wait until the second one goes bad before calling in. Every time I've had some problem, I've called and they have come soon. Every time I notice something wrong, I report it and they ask me for a time, and then they come.

ADT and its team has been great. They have very good service, and I have no complaints.

The service reps from ADT have always been very cordial and explained everything very well. They are very easy to deal with and very responsive. We don't have any complaints which nowadays is a good thing.

Alarm kept going off on Zone 13. We weren't sure where Zone 13 was. We have 5 bedrooms and all but one have bathrooms. That's the description that ADT kept giving us. They were able to get here the next day after I called. Was a loose wire in the expander box that wasn't connected securely. He was very good and fixed in just a few minutes. Love my ADT system and the service guys. Have had great service with them all.

Alarm response - Set off alarm in error. Your team called. Very attentive and concerned asking if everything was ok after I informed that I had set off the alarm in error.

Recently, I assisted police in catching a burglar who had climbed into one of my garbage cans. A police dog was eventually able to catch him across the street. I think security monitoring is a good idea in my neighborhood and can see home security signs on my neighbors' front yards. Other security providers want me to bundle with them but ADT has become competitive in this category as well. One example would be The Pulse Portal access I now have and want to add on to in the future.

I have been a customer for 8 years and decided to upgrade my system to include remote monitoring. The appointment was easy to schedule, the technician was on time, very polite, and the result was as expected. I am very pleased.

I have had the service for more than four years and have never had a problem with it. When we had new windows replaced, they came to install the new hardware quickly and efficiently. It gives me peace of mind to know they protect our home when we are travelling, as well as at night when we are home.

We have now had ADT in our home for 12 years and as a retired banker, I've used a lot of alarms. ADT is an excellent system for our home and the monitoring works like a charm. We feel very safe knowing we have ADT!

ADT has provided my family and myself excellent services and we have been with them for some years. I feel safe in my home and do not worry when my husband is gone. They are always pleasant on the phone and answer my questions patiently.

ADT has given us good experience several years. They answer the phone when I call and they have ALWAYS given excellent support to whatever my need was. They are a 5 star experience.

False alarm - Did not handle problem. Alarm went off 2 times on Sept 24 when I was out of town.

We have been customers for many years and now we are moving. Last year we discontinued our landline and had to start wireless security service. When I called the office about our move I found out we had two years left on a contract I didn't know we had. I was told that I could continue my service at our new location or if the new owners wanted the service they could continue our contract. The new owners are not interested so that is not an option. We are in a gated community so I don't see the need for security, but I was willing to get the service just to use up our contracted time. Now I have to sign a new three contract or pay the $670 left on our contract. We are on a limited income and I feel this is very unfair. Any help in matter would be greatly appreciated.

Every few weeks I get a sensor fail. I call ADT and they tell me how to clear it. They say it is the cell tower at fault. I always wonder if they are lying.

FIRST OF ALL EVERYTHING! Mr. Rodney ** did the best job And Knowledge. He cleaned up after himself, was on time, very polite and we were here all day (to torture him). Every time He could do He Did, He was very HELPFUL. All the Windows/Doors Two Remotes, and two Cameras.

We studied different security systems when we had the house built. ADT was the one that we got and they have been fine. They've responded very well any time the alarm has gone off. One time the wind blew the door open because it wasn't shut and we accidentally set the alarm off.

Eight and a half years ago, my neighbor’s house was broken into. A couple of my neighbors and I then looked into security services. We searched around and when we found ADT, we decided to go with them. The three of us have the same plan. Fortunately, we’ve been lucky and haven’t had to use the service. We only had a couple of false alarms. Whenever we had to call for information, the people at ADT have been very customer-oriented, so everything is fine.

We had a home in Sheffield that was using a local security service. We were not pleased with the security because when the power goes out, the local security's power is also out so we didn't have any service. Meanwhile, ADT is not just here in Killen so when our power goes out, theirs doesn't. We have such good service with ADT so we've stayed with them for so long. We have ADT in this house and our guest house so we feel very comfortable with having them both secured. We've recommended them several times.

My interactions with the ADT reps have been good. They explained everything to me. It was also good with the installation team. They showed me how to use the system.

We love ADT so far and they have been super responsive in time of need, so you are probably wondering what the issue is. When it came time to get our $100 dollar gift card no one seemed to know who I needed to talk to or they all just played dumb. One department would advise me to call another and the other would tell me they don't see anything pending for us. Don't promise the rebate if you won't deliver and help your customers figure out how to activate the ability to receive the rebate. For that I only gave you a 4 - should've been a 3.5, because I don't care for that dishonest part of the sale. Probably would've still gone with ADT without the dangle of the rebate, but it made the decision quick and easy.

I probably should have researched the subject before I made a decision. I had Protection 1 equipment installed and wanted to get it updated and monitored. When I called Protection 1 they claimed not to have any local office but they had bought ADT and they could handle my request. The sales rep and installation guy were well versed and professional. I had two window sensors added, a glass breakage sensor and an additional smoke detector and motion sensor. They also swapped out the control panel and added a bevy of new boxes. I was charged $350 for the new equipment and signed up for 3 years of monitoring at $50/month. Since the installation I've received several offers from ADT that included 9 free sensors and $30/month monitoring... hence the buyer's remorse. I question ADT's business ethics and while I'm locked in for the next 3 years I probably won't renew with them as there are simpler and less expensive systems available.

My wife and I were made to jump through hoops so-to-speak just to cancel a subscription from just one of our properties. It really shouldn't be a difficult process to discontinue service. Especially when I'm still a client at another location. One customer service rep asked if I had any other accounts and she had not addressed the current issue which I called about. That is totally stupid and inept. I'm very disappointed at my ADT customer service experience!!

ADT has been good over the 15 years or so we've been using their services. Their tech department has been professional and polite when handling and solving difficulties I've encountered (changing batteries in sensors or testing the system). With that said, I'm still using my original equipment. I've never been approached about upgrading my control panel or adding controls or devices. It seems that technology may have improved in the past 15 years.

My alarm went off while I was on vacation. While ADT was trying to reach me the police were advised of the alarm activation. Thank you for the quick notifications!

Your contractor has totally screwed up my checking account with their mishandling of my payment for your alarm system. I paid off their account on 7/21/16 and they subsequently did a flex payment in August and now AGAIN a flex payment on 9/22/16!! I want my checking account credited ($624.84) immediately... and I want 6 mos of complimentary monitoring in lieu of this unnecessary hassle!!

When reaching for a package on my backdoor step, I fell down the two concrete steps and landed hard on my shoulders and head. As I cannot get up from the floor anymore, I was unable to stand. My husband died two months previously and I was faced with lying on the concrete in the full sun until somebody happened by my rural home. I have no children, and would have been stuck outside at least until morning, when my personal aid comes to work. I didn't have my telephone with me as I had not intended to go outside. Although I could tell I hadn't broken anything, I suffer from heat stroke.

Completely uncoordinated - moving from one home to another. You guys continually billed me for my old location/closed account. The 800 line to go deal with accounting is complete waste of time - rude... Basically laugh at you - simply told me the credit would work itself out!!! Installer continually tried to upsell me - even led to a second appt so essentially 8-9 hours to install my system - Crazy. I had to resort to the regional Atlanta office - only people that would listen or follow thru. Absolutely horrible experience - I am sure to tell my friends.

I received a call from the billing department about an amount due on our account. After a bit of a conversation, it was determined that I did not owe the amount. However, we had yet to be charged our monthly monitoring fee on auto pay. The last charge was 8/2.

I called because I could not locate my certificate online. The customer service representative helped me, located it to print out. She was very courteous, knowledgeable and showed sincere interest in answering all of my questions concerning my alarm system. She really made me feel like a valued customer.

I was robbed in 2006 and then I got ADT and now I feel safe and have even had friends say, "wow, they won't be back now." It has made my home safe again and would tell anyone that if they have things they want to keep, get ADT.

The ADT sales rep who helped me was very helpful and informative and the guy that installed the system was able to do everything in a timely manner and was very friendly.

We have had ADT for over 32 years and enjoy the peace of mind the system provides. Any upgrades required over the years are handled quickly & professionally. Any necessary repairs were also handled quickly so the system has been kept up & running. I highly recommend ADT to friends & family.

Our short time with ADT was exceptional. Service was great. Never any problems. Always had service and customer service was great. Only reason for stopping service was a flood in Louisiana where we lost our home. When we rebuild we are going back with ADT.

I called customer service because my alarm is not alerting me via text when anyone enters their code. And the very nice lady that helped me told me that I was not connected because something was unplugged. And I remembered that I got a new modem for my Internet and I try to put together and I didn't know how. She was awesome.

I have been an ADT customer for several years. So when I bought my house, I wanted the best in Home Security ADT. It was a very good investment. Yes I would recommend to all of my family and friends.

I have nothing specific to report. Only that each and every time over the years that I've called ADT with a question about my security system, the CSR's have been quick and cheerful to help with the information that I need at the moment. The only reason I did not put five stars is because I could not think of a specific instance of help. I think four stars for everyday, consistent performance is pretty darn good.

ADT has made my home more cozy... I mean I have peace of mind that when I am home I am safe and when I am away my home is safe. It goes hand in hand. ADT to me is the leader in the industry and you should not settle for anything less. Sure there are other services and I am sure they all do great things and provide great service. However for me the Industry Standard is ADT. Why settle for less? Also a home company for me, I grew up with this company since I can remember. Thank You ADT!

I am 95 years old and mildly disabled which means that I cannot move as fast as I would like to. Often times I am a little late in operating the pad to get into the house. Invariably the lady at the phone bears no excuses and calls police after I try to explain to her the reason for the delay. I talked to one of your people and it looks as if it has straighten.

We have been with ADT before it was ADT. We have had no problems whatsoever. I remember one time when I set bug foggers out and forgot to put the red cover over the smoke detector. We were only about 2 min from the house and heard emergency sirens and then a phone call from ADT. They shared that our smoke alarm had gone off. They were able to cancel the fire departments visit to our house after we assured them what the source of the alarm was. I have also mistakenly opened our sliding doors, which immediately sounded the alarm and ADT called to verify all was ok.

A bunch of people from the Warman Church was involved with a security system. They kept coming around a little deceptively to try to replace ADT but we caught them. I've had a great experience with ADT so far even if it catches me every time I forget to shut it off or don't get to it on time when I come in the house. All of their sales reps were great. The only thing I don’t like is that they came and upgraded the system three years ago to the later model which does not have any voice capability. The previous one had some voice messages for us like ones indicating our status. That was very helpful but we’ve adapted and are pretty much satisfied with what we have.

My mother initially had ADT. They have always been courteous and professional. Once I had a problem with my carbon monoxide detector. It started beeping and then they came out and replaced it for me. They took care of it quickly. I am satisfied with their services.

I've been with ADT for years and it's been a wonderful experience. I've moved around a bit and their service has been very good. They do a terrific job.

As a long-time user of the ADT system I'm very pleased with your service you give to my home. Very dependable. Thanks no reasons to complain. You'll are the best for my needs. GOD BLESS YOU. Keep doing what. You'll do best. Thanks again.

Because of a change in telephone provider ADT system wasn't always working right so I called ADT and they told me to notify the new telephone provider and they came out and made the adjustment. ADT knew what the problem was and everything working now.

We have been with ADT now for some time, and we have always had our questions answered with the professionalism that we would expect when we call. If we would move to another home, I'm sure that we will continue using your services. Good service at a fair price!

We called to upgrade to the Pulse system. We were not provided with all the info required to upgrade which included unexpected charges. To make matters worse we were informed we had to pay one month in advance. We pay quarterly and had already paid for the next 3 months. After so much misinformation we cancelled the upgrade.

As far as I am concerned, ADT leads the industry in security services. They are the most well known and I believe the most highly respected. I am very happy with the services they provide to me and my family!

We have had ADT since we moved into new home 12/15. We have never had security before but it feels so comforting to know you're protected. I was home alone 1st time by myself last night. I slept like a baby knowing I was safe. I would recommend ADT.

The installation seemed to go flawless. I asked about my rate. Told him the home phone line was in the basement and I was using that to get the original rate of 27.99 a month. He said, "Okay, they will still call your cell phone in case you're not home." I informed him my name was incorrect and was not Alexander and he said not to worry. It wasn't a big deal. I signed 2 places which said I understand the contract. Never once seeing the part of the monthly charge of 52 dollars and to my knowledge was getting the 27 dollar package previously agreed upon. I was also informed that the installation was free and was given so many sensors enough to cover everything but yet still was charged 300 dollars the day of installation.

Excellent initial customer service. Kate customer services rep came to our new house and explained ADT security plan. We signed up right away, installation tech was great too - installation was performed within a week. OAL happy with ADT but we were trying to update to ADT Pulse which initially we couldn't due to absence of internet in our brand new home. We contacted ADT to upgrade to ADT Pulse and requested that we talk to Kate. They said they will have her call us back. That's all. No responses at all for 2 weeks then we called Kate on her phone and left multiple messages without a response.

resulted in a solution to my problem which will result in future savings. Again, thank you.

Very disappointed. Trying to upgrade home alarm system. ADT wants to send a sales rep out to my house even though I have been with ADT for years. Phone support will not give out information as to pricing or loyalty deals. Might be time to switch.

I am very pleased with the ADT service. I feel very comforted by the fact that my house in my opinion is secure. However, I am saddened by the fact that the world is changing and many people have to have Systems in their house at the present.

2nd bedroom sensor would trip the alarm. Police were coming around the corner of the house the last time it went off. ADT sent a technician out in 2 days and he replaced the sensor and changed the position of 2 other bedroom sensors and the back door as well which kept falling off. End of problems. Thanks ADT.

We have had ADT for 30 years in Texas and Utah and have always been happy with our association with you. When we have had problems they have been solved quickly. I am happy to stay with ADT.

We have had ADT for several years and have had nothing but top notch service and experience and the price is competitive. We plan to use ADT for the foreseeable future and recommend them to anyone.

I love having the peace of mind ADT brings and with Pulse it's even better. We've been ADT Pulse customers since last 2 years and I feel safer knowing my home is being monitored by a stable company that has been around for a while. We will always continue with ADT. Thank you!

Bought our house twelve years ago and it had an antiquated ADT system, quirky at best. When we had a sales rep come to our home he updated it, adding smoke and carbon monoxide protection, quite painlessly. I love the security the system provides, and I love the ease of quarterly billing via credit card. At the same time ADT's on-line system is always available for silly little questions. Thanks ADT!!!

I am very pleased with ADT. I feel secure because I know that every single time my alarm has gone off, (because I opened the door by accident) ADT has always called. My sign in my front yard cracked in half due to weather and I called ADT and they immediately got me a new sign. Thank you.

The ADT technician arrived on time and in just he few minutes he found out that the problem was a bad sensor on a bedroom window and replaced it. Thanks for your technician's competent and polite service.

ADT promotion of $899 value for free. End paying $1,200. The promotion was for wire, not wireless. Additional sensors $125 ea. I think I got jip. I'm customer of ADT for 23 years. They have done similar thing to me in the past. Thanks.

I had a back door that did not close properly (it had a sensor on it) and one night it came open. I heard the alarm go off and in about 10 seconds the phone rang. ADT was calling to ensure that I was ok and make sure the house was secure. I checked and advised everything was ok. They were super quick to call and check. They had update the system last year and the technicians I had were amazing. I feel safe knowing that ADT is my alarm company and you will too.

My experience is so reassuring in that when I forget to reset the alarm or open the basement door which is too far from the panel to reach before the alarm sounds, I always get a call and/or notice. The staff is very professional and I am happy with ADT.

I have been an ADT customer since 2009. My townhouse has a security alarm and a smoke detector linked to their central station. Their service has always been reliable. When I leave my home I can do so knowing any intrusion or smoke event will be detected by them promptly. Their monthly rate has not been increased for the past several years. I would recommend ADT to anyone.

System installed new in March. Two days ago saw that the yellow trouble light was activated. Called and a defective battery in the furnace room needed to be replaced. Was told until battery was received to push star every 24 hours. This morning alarm went off at 6:09 a.m., scary sound so early in the morning. Called again and given info on how to bypass furnace room. Would this not have been a better option to begin with? So until the battery arrives I have a window not secured. So much for ADT protection.

I was promised a rebate for alarm system purchased for the referring person and myself in February. I did not receive it so in July I contacted the agent. He has been making excuses for not requesting the rebate. I feel that this behavior is unprofessional and misleading to the customer.

It's very hard to put a dollar amount on peace of mind. But I feel that ADT is doing an excellent job on keeping my house secure. Any experience that I have had with this company has always been positive. They have followed through with diligence, and in an event where I have accidentally set the alarm off, I have received a phone call within one minute. In my book that's pretty good.

ADT technician arrived, installed outside camera in a professional manner, did a nice job. Made recommendation about a wireless camera to use near street as we have no street lights. Advised of options, we either need to get electricity to near mailbox or get a unit to work with router to get signal to street as our home is more than 100 feet from street. Will have to do more research.

We were having issues with the alarm panel not alerting us when we entered the house that we had to disarm the alarm system. The technician that came to our home to address the problem was very polite and knew what he needed to do to correct the problem. No further issues since he was here.

I really am thoroughly pleased with my ADT system. I feel safe inside and when I leave my home. Any time I have a question, the Customer Service staff is helpful and courteous. I am not young and the system is very user-friendly.

There's not really much to say. We were customers of ADT at our house in Grand Rapids and had no reason to even look elsewhere. Yes, I know Comcast, AT&T and other providers have recently gotten into the home security system, but ADT has been doing it since 1864. For home security, who you going to call? ADT.

You have no idea the relief we feel when we signed up with ADT. Going away has given us the confidence to leave and not worry. ADT has become the one thing that I will not give up as my husband and I are near retirement. I will give up my "coach products", my all around shopping, my splurges, but I will not give up my "ADT". Thanks for being there for us when all hell seems to be all around the country. Love you!!!

Having a potentially threatening situation facing me, I needed protection fast. My first and only thought was to call ADT and have a security system installed. They responded immediately and I feel safe and know they will alert me instantly any break-in occurs.

So far I have had no problem with ADT. They have been swift with any concerns I have had and very friendly. Only issue that I had was them not sending me a notice email that they would be drawing money out of my account for a bill at a certain time.

I want to say that since I have added Pulse, I can arm and unarm my house anywhere I am. I was in Davenport IA and was checking my home; when I realized I had forgotten to arm the alarm. I did it from there and then did my usual when I got home. I even checked it in New York City when I was there last month and found my home was safe and secure. I love Pulse!!!

My only complaint is that the only way we can use adt is with a land line. I live in the countryside and we only get Verizon wireless cell service. So we have to pay for a land line to be able to use it. Can't you get with more options?

I have been very satisfied with the service. The few times that the alarm has gone off people have responded immediately. The only problem I notice is that the key fobs did not work for very long. Whether it's the batteries or what it is. I don't know.

The service technician was prompt and courteous. He was knowledgeable about the system. The repairs were made in a timely fashion. The ADT service we have had has been excellent.