2-10 Home Buyers Warranty Reviews

When I purchased my home, my realtor mentioned that the settlement company would provide me with the warranty for a year. So, we've been covered by 2-10 Home Buyers Warranty since we moved here in May. I initially tried to file a claim online but since I'm not as computer-literate as I should be, I did it over the phone instead. They were very helpful and understanding. They went through and did the final steps for me on the phone. It took them no time to look for a contractor who then immediately called me. The company that was notified was in Richmond and we live in the Manassas area, which is a couple of hours away from Richmond but they have people that they subcontract to so it was all very conveniently done and very quickly too.

We've had 2-10 Home Buyers Warranty for 10 years now. When I file a claim, the contractor gets in contact with me within 24 hours but they do advise me if I want after 12 hours, I can personally call the contractor and they provide me with the phone number. If they don’t contact me right away or if they haven’t gotten the fax from the service provider, they’ll tell me as soon as they get the fax from the service provider that they will call me. Also, their prices were beating any of the other competitors in the beginning. I didn’t have too many issues with them, and as far as submitting claims for electrical and appliances now, I have no issues but I’ve had a lot of difficulties submitting claims when it came to air conditioning units the last couple of years because they don’t have 24-hour immediate service and I live in Arizona where temperatures run in the double digits. I’ve had to call for air conditioning twice, and it’s been disappointing.

Our first claim was for plumbing and the plumber came over and fixed the kitchen. But then we had another problem and told the plumber. He said, “Well, I don’t have no time to fix that, but if you want me to come tomorrow, you’re gonna have to give me $100 additional.” He wanted us to pay him an additional $100 to do the work on a Saturday. We didn't agree with that because we pay for the insurance, so we waited for Monday and he didn't return. Two or three weeks passed and he haven't repaired the problem. We still have the same problem right now. We contacted 2-10 and they made an appointment for Friday to fix the issue. But I had to hire a plumber to fix one of the problems we have, and pay him from my pocket. We're not very happy with the plumbing company that they sent out. But when we called 2-10, they always return the call and they’re very nice. So we are happy with 2-10.

On 14 August I called 2-10 because my AC quit working. I was told by the 2-10 rep that my policy was not in effect and therefore I could not get an authorization to have service done. I went ahead and had the AC serviced on my own. I found out earlier this week from my agent that my policy was in fact in effect beginning 11 May. Apparently the information that the 2-10 representative told me was incorrect. I have contacted customer service to seek reimbursement and all they can tell me is that because I did not get a pre-authorization they cannot reimburse me. However the only reason I could not get a pre-authorization is because your representative incorrectly believed my policy was not in effect.

Our realtor got 2-10 for us, and we've had them for three months now. I had an okay experience submitting a claim. I did it online, and I waited about a day and I hadn't gotten a call. So I called them and someone came out two days later. However, I didn't like the service that I got from the person they sent out to work on it. We had an air conditioner issue, so we got three people on our own to come look at the unit because they were saying we needed to replace it, and we wanted to make sure we did. Then when we had the 2-10 guy come out, and he said that the air conditioner wasn't broken at all then gave us 5 ounces of Freon and left.

Due to familiarity and because they gave us a premier low rate, we stayed with 2-10 Home Buyers Warranty. We've been with them for about a year and a month. We've had several claims over the past year and most of them have gone smoothly and successfully. I've filed claims both online and by phone and the former is easier. Recently, though, we've been waiting for a replacement regarding a claim and communication with that has been a little bit hard. That’s not resolved yet. Overall, the value is good, but as far as the customer service and getting issues resolved, it's sometimes not as good as it could be. The communication with some departments has been on hold for an hour sometimes just trying to get through the right person that could resolve the issues. Other than that, their contractors have all been very helpful and honest.

2-10 Home Buyers Warranty was included with the purchase of our house and it was very easy submitting a claim. We've only had one claim and it was more or less cut-and-dried and very simple process. I tell the problem and they'll check it and they’ll take care of it. The service contractor they sent was good and very professional. He came in and got the work done.

They had started me out with $50 for service calls. And then all of a sudden down the road they increased it by $25. Now at that particular time, I was thinking about just letting them go because I felt that it was absolutely too much of an increase. I’ve been with them for almost 10 years and then they decide they wanted to increase. Next year when it’s time to renew, I will take it in consideration. But this year, I didn’t do it because I had an illness in my family, so I didn’t have time to think about it. I was very disappointed when they increased and if they continue to do that, I’m going to end up going somewhere else. Because I know there are other good companies out there that are much more affordable.

We've had 2-10 Home Buyers Warranty since we built the house. It's been 12 years. Our builder recommended them. I submit my claims mostly online. If it's just general, online is easier because it takes them forever to answer the phone at 2-10. When we had air-conditioning problems, that was the biggest nightmare. We were actually thinking about letting them go because the contractors were absolutely horrible. I think it's a money thing. We had an air-conditioning problem that's been going on for the last two years and one guy that came out last year repaired it, but he didn't do the job right, and he did it at the very end of the season last year, so we really didn't need our air-conditioner except once or twice after that. But when we started to try to use it this year, it didn't work. He installed it improperly and all of the freon leaked out in our attic.

2-10 are providing my home structure warranty, so, I decided to go with the home warranty as well after the one-year expiration. The last claim was for a air-conditioning repair. It was handled correctly and they dispatched a technician to take care of it. Still, it was not completely working yet because I was out of town for three weeks, and they are supposed to replace a part and I have to schedule a time with them. The contractors were professional, working with them was good. Plus, the claims reps have been very helpful. 2-10 has been good.

2-10 Home Buyers Warranty was chosen by our realtor when we bought the house almost three years ago. Other than the fact that amount we have to pay for it kept going up constantly, our experience over the past few years has been mostly positive. We have to pay an extra $99 a year because our air conditioning unit is an older one, which is on top of the warranty plan.

I received an email about my Work Order #: ** from 2-10 Home Buyers Warranty. It said, "ETA Date: 8/24/2016." This is just for the part. I put in a work order 8-8-16. This is almost the entire month of August... This is unacceptable to have me and my family in the hottest month of the year to wait another 2 weeks to repair my system. I am extremely dissatisfied with 2-10 and Edwards Heating and Air. I will be renewing a homeowners warranty when this one expires but doubt very seriously that I will be renewing it with this company. I am speechless at the lack of professionalism with this case. This is ridiculous!

Our AC started leaking in May 2016. They sent a company out (who did a great job by the way) but were instructed to try to patch the leak. Once all alternatives were exhausted, they told me we needed the coil replaced but the cost was more than the unit was worth. In other words, I needed to pay $4000 to get the whole unit replaced, they would pay whatever amount they covered. They ordered parts incorrectly several times. Every time I would call to find out what was going on, I was told it was up to the contractor. (The contractor called me almost daily to stay in touch and let me know that the problem wasn't on their end.)

I've had 2-10 Home Buyers Warranty since 2000 when I bought the house. The builder, Atlantic Homes, warranted the house for the first year and they recommended 2-10 Warranty after that. I took their recommendation and here we are 16 years later. The last claim I had was on the water heater which unfortunately waited until Friday for them to go out. 2-10 didn't operate on Saturdays and Sundays so I had to wait until Monday to get a referral. That was my only drawback because once I got a hold of them, the people I talked to were very helpful. They asked information for the parent company and acted on it on Monday. So I was happy with them.

We've now gone 4 weeks without air conditioning in the heat of the summer due to 2-10. They have terrible customer service. During the first week we waited over 1 hour on hold each time to try to get someone on the phone. The AC repair firm they used was terrible and kept coming out but not fixing the unit and we currently only have 1 part of the air conditioner repaired on the roof and when they couldn't locate a part for the indoor portion of the unit and determined it would need to be replaced, they became completely inaccessible by phone or email. Now weeks later they are alleging we've hit our claim max without any explanation. I used to tell everyone this was a wise thing to get when buying a house or condo- what a mistake! Save your money and avoid this company!!

I have 2-10 for almost five years now. We're about to drop them because this year is pretty much the end of it all. When we made a ref repair, which was covered up to $300, we found out that they could not find anybody in our area who would work for them. Nobody ever contacted us about it. They said that we'll hear from somebody within 24-48 hours, but nobody did. It took over a week before I finally called 2-10 and asked if anybody was contacting us. It turned out the contractor declined. So they ended up telling me we need to find somebody ourselves and they’ll have to reimburse us, but first, I have to follow their sets of rules so that we could get reimbursed. As far as I'm concerned, if you can't find somebody, then you need to just say, "Here's the 300 bucks."

We bought our 2-10 Home Buyers warranty when we purchased our house. It's a useless policy and it doesn't cover anything. The whole point of getting the homeowner's insurance is to protect against unexpected things that maybe the inspection missed or something like that. However, we had an issue with a possible leak that wasn't discovered during the inspection and ended up having to contact them. They came and said it was a pre-existing condition. But in a used house, what's not a pre-existing condition? The entire house is pre-existing so I imagine that nothing will be covered. We paid for the premium part and $75 for the guy to come out and do nothing. It's a gigantic racket.

I called 2-10 Home Buyers Warranty to request service for my AC unit. It was 88 F when it packed in. 2-10 told me the name of the HVAC company that would contact me. After waiting 5 hours I called the HVAC company directly who said they had rejected the service request as they only accept a few 2-10 requests due to the slow processing time of payment. The HVAC company told me that 2-10 received the rejection and should have returned my call. SO I waited...to see if 2-10 would schedule another company to fix my AC...they did not. The temperature got to 90 with a humidity level of 100%. I called an HVAC company directly who came out the next morning and I payed them out of pocket. I waited to see if 2-10 would ever call me AND THEY DID NOT. Don't waste your money on a home warranty with this company.

We had a plumbing work order denied coverage recently that has caused us to re-evaluate the need for and expense of a home warranty through 2-10. We find that the language in the agreement is far too vague and open to interpretation, favoring the warranty provider and not the homeowner. A leak in a gas line in our crawl space that makes it impossible to safely and properly use gas to heat our home and water should be covered. But the language in the agreement stating "Interior gas lines" under "Heating" was interpreted by 2-10 representatives to mean that the tee where our dryer line branches off the main gas line is not covered.

I recently bought a condominium and my real estate agent purchased the 2-10 Home Buyers Warranty for me. She paid for it as a bonus for using her services. When I had a problem with my water heater, they sent two plumbers that weren't too skilled to do the job. Because of that they gave me a $1,000 rebate. But for something that costs $8,500 that's really not very good. The same thing happened with my dishwasher when it didn't function properly. They offered a $100 rebate for something that cost over 5 plus fees that go with installation and hauling it away. They sound very good but it isn't a whole lot of support.

I've been using 2-10 since 2012 and it's a good warranty company. I would recommend them to anybody. I recently filed a claim about my AC and when I called in the morning, the contractor called me that afternoon. However, the first one who came out didn't really know what he was doing and wasn't really good at all. We were without air for over a week, it was in the hot time, and bad but they sent another one and I haven't had any problems since then. I also talked to the second contractor the last time when he came out to put that seal and the Freon back in it, and he's a nice and real good guy.

2-10 Home Buyers Warranty was reasonable as far as when I needed any work done in my house. Filing a claim with them was easy, I'd just call then they'd recommend somebody. Sometimes it takes a day or next for the contractor to call and they'd tell what available days they have. Also, the contractors have always been pleasant and their quality of work has been great. I'd recommend them.

Will never recommend 2-10 Home Warranty and definitely will not be renewing our warranty next month. Our A/C is broken, it's a non-replaceable part, the unit needs to be replaced, but they say only the evaporator. What makes that frustrating is that the new evaporator won't work with the rest of the A/C unit. How is this in any way fixing my A/C? It's not, now I'm being told "if I had the supreme coverage" it would be covered, but our regular warranty doesn't cover "a mis-matched system". What a lousy warranty, either you fix what is broken so it actually works or you're not really warrantying anything!

My experience with 2-10 Home Buyers was great. My realtor got the warranty for me and I've had them for two years now. I tried filing my claims online but their site doesn't seem to work that well, so I had to call them in. I have two good experiences and one that's not so great. One time, the sink had to be repaired and that was great. The contractor got in touch within a week. But the time when the water heater had to be repaired, that was not good at all. That took three weeks and I was without hot water in the middle of winter. Bad experience, but they finally got it right, so that was repaired.

So my AC unit failed on 7/22/16 and the week after, the DMV area temperature got up to 100 degree. I kept on calling and they were trying to help me as much as they can. Finally, they put my situation as an emergency and connect me with K&J Mechanical LLC. And this is when more issues arise. This K&J Mechanical was supposed to come out on 7/25 to look at the AC unit. I was at home and waited the whole day for him but he didn't show up.

We got 2-10 when we bought our house and they seem to be fine with us. The main thing that we've used the warranty for is for the air conditioner and the technician they use is very prompt. We had an experience this summer with our pool and we had to find a contractor out of network because they couldn't find one in the network where we lived. We haven't had any problem with 2-10 and they call me back very quickly. I will stay with them.

2-10 Home Buyers was a part of the closing deal when I purchased my residence. I will be going on two years with them and the experience has been good so far. After I submit my claim, I get a call from expert contractors in a day.

I've been with 2-10 Home Buyers for almost 20 years now. It's a little expensive but I am pleased with the service at most times. Submitting the claim is good, but getting somebody out there is hard sometimes. With our recent experience, I had to end up finding somebody myself to take care of the service. The person that we found to do the job did a great job for us, while the person that 2-10 had sent us did not even call us to say that they don't service our area. I hope 2-10 will make it easier to find a service technician - if they're able to do that, that will work out best for us.

I have been with 2-10 for 8 years and it's been a very positive experience. When I needed them, they were there and have been on time. They explain the procedure, get me a work order number, and get me the person that's going to fill the work order number. I have the person's phone numbers and can stay in contact so I'm never shut out. 2-10 is basically on point. The wait for a contractor to get in contact never took a long period of time and the contractor gets the job done.

It was all good experiences with 2-10 Home Buyers Warranty. They provide good service which was why I stayed with them over the years. When submitting a claim, I give them a call, they call back the next day and send someone out.

Poor service. This company did not do what the warranty says they will do. I was given the runaround for hours on the telephone and never got what the warranty says.

I've been using 2-10 Home Buyers Warranty for five years now. It was easy submitting a claim to them. I'd call and they'd tell me the person who'd get back to me and give me a number so that I can reach the company. The contractors usually contact me the same afternoon from the time I filed the claim. There were instances wherein it took longer and I called the vendor when that happened. And their vendors have been good. I only had one problem which happened a couple of years ago. When I first called about our in-house vacuum, they didn't have a vendor that suit my needs. But a couple of years later, they already have a vendor so he came and it worked out. Overall, it was easy and cost-effective. 2-10 is like having something that I can count on as the house gets older.

We've recently had problems with the AC and 2-10 were on top of it when we submitted the claim over the phone. They gave us the name of the contractor and they called us right away (within 24 hours), but they couldn't come out over the weekend. They were very professional and polite. Overall, it was an easy experience.

2-10 has been okay. I've been with them for five years and as far as home protection, I found them to be acceptable. Most of my experiences with the contractors they send have been good except for the latest one. There was a confusion from the technician on solving the air conditioning problem. Eventually, it was fixed after three days, but if 2-10 referred me to them again, I would not use them.

We’ve been with 2-10 Home Buyers for a long time. We had some claims and they were taken care of promptly, and we were loyal to them. The experience submitting a claim has been good. We get prompt calls from the local providers. The only problem we’ve run into is getting approval for our provider, a local guy. He claims that he’s on the phone for hours waiting, and I had to intercede to get his approval. They are regular providers but they still have to get some sort of approval. In fact, our recent experience was with the air conditioner guy, and getting an approval delayed us for a day. It was a hundred degrees and the air conditioner was not working, so it seemed like an eternity. It’d be nice to be a little faster on those because we live in a hot area. Other than that, everything was fixed, and we’re happy to have the warranty because it helped us out.

We've had 2-10 Home Buyers Warranty since we owned the house which would be two years now. They were responsive to any problems that we had so we didn’t see any reason to change. It’s been straightforward and easy filing a claim to them both online and over the phone. Usually, within 24 hours, a technician would contact us. It's been good with their techs and we have no complaints. The work is done and it’s in a timely manner. There weren't too many surprises and I’ve not been having repeat problems with the same stuff. We’ve been very happy with the service and the turnaround time has been excellent.

When it comes to the little things, 2-10 will take care of it. They took care of a few parts on my 17 year old water heater up in the attic the first year I had the warranty on the house. The plumber told me I would need a new one eventually, but 2-10 wouldn't cover it until it leaked all the way down my walls. So much for preventative maintenance - 2-10 would end up spending less money if it covered it BEFORE it busts, rather than after it busts all over my sheetrock... But that's not how their business works. That's fine, they have to draw the line somewhere, and people abuse the system - I get it. My ticking time bomb of a water heater still hasn't broken, so I guess their entry level plumber did a decent enough job jimmying up my water heater.

I bought my house in August 2000 and I’ve had 2-10 Home Buyers Warranty since then. My house is a two-story with a basement, and I have two HVAC systems, one for the upstairs and one for the downstairs. I’m 66 years old and I prefer talking to a live person so I submit claims over the phone and it's been acceptable and satisfactory. Most of the time, the reps on the phone are friendly and a contractor would contact me within 24 hours.

2-10 Home Buyers Warranty came with our home since 2003 and so far we’re very happy with them. They’ve always come through for us. Submitting a claim to them was painless. Our technicians usually come in within 24 hours from the time I filed a claim and they've been excellent. We’ve never had them come back. 2-10 Home Buyers is an excellent service. They’re wonderful and I’m so grateful that I have them.

I've had 2-10 for two and a half years now and it's worth the cost. The first time when I lived here, my outside compressor unit needed a circuit board. And so the service calls, both of ‘em, plus the cost of the part, were covered. That was a big relief. And then, a year and a half ago, my clothes dryer completely crapped out. They came and diagnosed it and ordered the new circuit board. They came back and installed it, and that was wonderful ‘cause that could’ve been $600 total. And that's about what I paid in annual premium, so that was really good.

When I bought my house, 2-10 Home Buyers Warranty was part of the closing deal and I stayed with them since I like their service. I submit claims online and over the phone, which were both easy, but I prefer doing it online. After filing a claim, a technician usually contacts me the next day and they fix the issues. I like that 2-10 is prompt, they take care of me, and I never had a backlash. Whatever needs to be done gets done.

I liked the overall coverage and expense of 2-10. It was a good deal. For the most part when I submitted a claim to them, it’s been pretty good. However I've had a couple of bad ones before but I've learned to not to use those contractors if I have to have the same work done again and to request somebody different. And I still recommend 2-10 to people all the time.

Have a salt pool system broken which is cover under my plan. They sent a guy who is suppose to work on pools but also does landscaping and janitorial services (himself). Provided me with a verbal diagnose and quote. Priced the parts 3 time more than what I found them online. When I was contacted by 2-10 I asked them to provide me with a written quote, she responded that the contractor have to do that. Their contractor called me 2 hours later stating that he doesn't provide written quotes nor has the time to do it. Who / what legit company or business person doesn't provide written quotes to their customers???

We bought a house that had 2-10 warranty. Once, we had to get the dryer fixed. The air vent was clogged so the warranty didn’t take care of that, but they referred somebody to come out here and look at the dryer. They offered service and I ended up using that company. The other time I did a claim was for my oven. We had a bad weather storm and it blew some things out. They took care of that. Even our toilet had discontinued to run and so they had someone to come out for that as well. The companies they had sent out here to repair have done a very good job that I would highly recommend to someone else. I've been pleased with the service that I have received.

My realtor sold 2-10 Home Buyers Warranty to me as part of my original purchase. I had other home warranty providers before, but 2-10, by far, has been my best experience. I've been with them for six years and it’s been very easy submitting a claim. I call them on the phone rather than using the web. Their reps are very friendly, always willing to help and they answer my calls 24/7. The contractor also gets in touch with me the same day generally. For the most part, their contractors have been very good.

I've been with 2-10 Home Buyers Warranty for many years, and I haven’t had a problem with them. I call them, and then they’ll call me back. We had a few little run-ins, but it wasn’t something that we didn’t settle. Submitting a claim over the phone has been very easy. The contractor gets in touch with me usually the next day, but within that 24 hours, I hear from the contractor or from 2-10. If the contractor didn’t show up, then they’ll give me someone else. A contractor came out to the house one time, and then the next time he came out, he was so nasty to us for some reason. I called 2-10 and told them about it. Then something happened again and they sent the same guy out, but for some reason, he had a very good attitude. Other than that, I’m well satisfied with them. They are a good company.

We have had a wonderful experience with 2-10 every single time. We have them for about three years now. We submitted a claim online once, then another instance over the phone. We gave them the information and they said they would have somebody contact us the next day. Then the contractors who called us were at the house repairing whatever we need repairs within the next day or two. They told us exactly what was wrong with the air conditioning and then they suggested some extra things that we could do in order to keep up the air system and maintain it. They also offered to clean the entire thing, plus put in the new part that we needed. It is now working more efficient and the electric bill actually was lower this month.

The seller purchased 2-10 for me when I purchased this home. I had 30 days that I could add to the plan so I added the HVAC. A week later, I had problems with my air conditioner, so I called 2-10 and they scheduled a repairman to come. He came and we're having good cool air right now. I haven't had a home warranty before but the first interaction I had with 2-10 was good. It was a rewarding experience.

On Wednesday, June 29th, 2016 we had a storm that knocked out our power; it came back on the next morning after 6 am. We did not notice the refrigerator not cooling until the next day, however, which was July 1. I called 2-10 to talk about getting service. They assigned a work order and contractor to fix my problem. But they would be out on the 5th because of the holiday. When I did not hear anything by the 5th I called and the contractor notified me he did not service refrigerators because of the preparatory nature of the manufacturer making it hard to get information on their products. I in turn notified 2-10 who then set me up with Sears. But this appointment would be on the 12th. (Another week)

Have a brand new warranty. After 5 to 10 minutes of weeding through the Robotic call process, I was told by the robot that I would have to pay $100.00 deductible for a service call on a Heat pump. These same people certified about 2 months ago. So I am sure they charged the original owner for the certification and now they are charging me. More MBA nonsense. A local company with a good reputation comes for free. So... you make the decision. Line the pockets of some corporatist MBA or give some local guy the business. Really is this what America is about? Not for me!!! I read the Declaration of Independence, The Constitution, and The Bill of Rights. AND, I am throwing their tea in the harbor.

I was able to get the air conditioner to work. For some reason, there seemed to be a loose cable or something. I pressed against the box on the outside of my house and the air conditioner now works. Sorry for the bad review.

We have 2-10's coverage for 15 months now and we've called them for a claim two times now. They arranged somebody to come out and did the work. The contractors that have come were always pleasant and timely. Both times were for the same piece of equipment in the house and both of the guys who worked on it have told me that it should be done differently but that's all they were allowed to do. If it was fixed properly the first time, the second guy would've never had to come out. They're doing stopped-up work instead of truly fixing the problem and it's the company that’s requiring them to that. They will not approve the more permanent fix to be taken care of. They're not having the real work done. But in the long run, 2-10 is saving me money because both repairs would have been $1000 or more and I just paid a hundred bucks.

I've had issues with my air conditioner and the folks that 2-10 contract with have consistently been good people. I have not had any service person to come into my home that I was not pleased with. I even asked 2-10 about which contractor came out for last March and let them know that I liked those contractors so they should send them back. However, they went up in their price for a visit but that’s just how life is.

I got 2-10 Home Buyers Warranty when I bought my house. For the latest couple of times that we submitted claims, we had a good experience. They came right out and they fixed everything that’s supposed to be fixed. The only gripe I have is when it took them two weeks to get our dryer fixed because they go through Sears. My wife is handicapped and that’s the reason I got 2-10, and I can't wait two weeks for my washer and dryer. Other than that, I’ve been satisfied with them. In fact, they replaced my air conditioner. Also, the contractors they've sent have been good. They take care of everything I ever wanted.

2-10 Home Buyers Warranty came with the house when I bought it. The first claim I had was with the garage door a couple of years ago. It took six different times for the company to come out before they replaced the garage door opener, so that’s not good. And then, I had an emergency situation with a leak a couple of months ago and I couldn’t get an appointment for five days. They ended up fixing it, but I also had to pay for somebody else to come out, so that wasn’t good either. I don’t know how they work with their providers, but I'm weighing if it’s worth getting the bottom-of-the-barrel providers to be covered. I’m not sure if I’m going to renew once my contract is up.

My home is 12 years old. In the last two years, I've had to call four times because the HVAC failed. It's always been my luck that it fails on a Friday so the 24 business hours response time puts me at Wednesday a.m. and that is just to get a call from the repair people to schedule a visit. And the call center response time is unacceptable. I know there's a heat wave but they should be set up to handle when "We are experiencing a high volume of calls." - which seems to always be the case. Last night I was on hold 45 min 4 sec before the call was disconnected. The second time I was on hold 29 min 17 sec. He did give me the phone number of the HVAC service company since it was a continuation of a previous work order but not much good to call them on a weekend.

The 2-10 warranty came with the house that we bought and we've been using them for 9 years. We had problems with them wanting to pay for repairs on our HVAC system in the very beginning of us having the warranty. They thought that we hadn't lived here long enough and didn't want to cover it since we started having problems immediately after we moved in. They were acting like it was before the policy came into my name. 2-10 ended up paying some of the cost and my realtor actually paid the rest of it.

I've had the coverage from 2-10 on this house since April. Everything worked out perfectly when we submitted a claim. When the service contractor came, I told him what the problem was and he solved it. 2-10 provides outstanding service and world-class work. They are prompt and very pleasant. We’re pleased. Keep up the good work, 2-10!

So far we’ve only had one experience and because the air-conditioning company that I dealt with came through very well, my experience was very good. 2-10 picked this company that we dealt with because this company had a very good track record. I put the order around 11 o’clock at night, and they were at the house around 9:15 in the morning, so we were very pleased. Excellent response time.

I have never seen a company take so long going back and forth with their own selected contractor trying to decide how they were going to fix our broken air conditioner. 12 days have gone by with 110-degree heat indexes and we still don't have an answer to our problem! No sense of urgency whatsoever! Every time I have to call to get them to move along I sit on hold for a minimum of 45 minutes and as long as over an hour before I even get to anyone. It baffles me. Horrible, horrible business.

We have had this warranty for over a year and a half. We have had the AC system break multiple times. 2-10 has sent someone 8 times since we moved in on 4/15. These dates - 5/8/15, 6/20/15, 6/22/15, 7/4/15, 9/1/15 and again the system broke on June 2nd of this year. They sent the same company as usual, who took 2 weeks to fix a broken condenser. I paid the 75$ copay and an additional $220 of "non-covered services". However they failed to go into the attic to check out the entire system and in less than 24 hours the system broke again. On June 17th they finally had a new company come, who diagnosed that the attic system had an evaporator leak, and that had cause the condenser to blow again. This technician diagnosed us as needing an entire new system. Our portion would be $1200 for "non-covered" services which we agreed to with no issue. However 2-10 wanted a second opinion.

It's more than 6 months I have reported my basement leak. 2-10 is dragging on the emails. Never show any interested to fix the issue. It's a horrible no process company. Never every buy this warranty.

We bought this house new from Best Homes. It had 2-10 Home Buyers Warranty on it and we kept it for eighteen years now. I've always just kept it because in the back of my mind I know that pretty much it will take care of most of what I needed. And I've used it more this year than I have any other year. I usually submit my claims on the phone and the contractors they sent out have all been good. In this day, every little bit helps.

2-10 Home Buyers Warranty fixed my air conditioner and it's working good. I had to have patience with them getting to my home. It took them a good while but they fixed it well and I'm glad they did. It's as good as anybody would have done.

I submit claims online and 2-10 is quick to respond and their website works fast and effective. I get an e-mail right away that tells me who is going to be doing our repair. One time, the repair person didn't return my phone call but 2-10 immediately fixed it for me and got me someone new. It was great. So far, there have been two contractors that we have worked with and both were good at their jobs. They were polite, on time and they explained what was covered and what wasn't. They were very competent. The whole experience was totally wonderful, worth every penny we paid for and it gives us peace of mind.

We have a new home and we initially got 2-10 Home Buyers Warranty for their excellent service. So far, we only had one issue this year. I called them and they directed the service to a third party who is a local service provider. They came, did the service, and told me the part is not covered so he charged for it. And that part costs around $15 when I looked at it online, but he charged me $115. So I ended up paying $75 for the co-pay and $115 for the part and maybe the visit also. Nevertheless, our experience is good overall because there's only one instance that we’re not happy about. We got 2-10 for the next three years.

I've had 2-10 Home Buyers Warranty since we bought the house. I submit my claims over the phone line some of the time and I've had good experiences. The last service contractor I had that came to the home was really nice and professional. All the ones who have ever come to my home have been. I would recommend them.

We’ve had 2-10 Home Buyers Warranty since we moved into our house and we kept renewing it. We have them for 13 years now. The main reason we're keeping them is because we’ve had it for so long that we're expecting something big to go out and we have older appliances. Air conditioning claims are frustrating because they almost always happen during the summer and we have to get creative to get someone to come out in a timely manner. Usually, the contractors want to come during office hours. Last time, I called at 5:00 on a Friday and ended up catching the contractor and paying an extra $75 so we wouldn’t have to wait until Monday morning. In a 95 degree Florida heat, that’s unacceptable.

I got 2-10 Home Buyers Warranty to have some protection for my home. Over the years, I’ve been very satisfied with them and I've never done any complaints. When I make a call, they answer me promptly. Their reps are pretty nice, courteous, and helpful. The service contractors have been pretty good except for the last one who was so-so. I wouldn’t highly recommend him because he tried to find examples of things in trying to get me to pay cash.

As a real estate professional I recommend home buyers warranties to purchasers with whom I work. The brokerage with which I am associated has a joint marketing relationship with 2-10 Warranty so I started recommending them to my buyers. The first claim submitted by my buyers has turned into a nightmare. I was helping my buyers submit a claim for a backed-up drain on a Saturday. I contacted the 2-10 warranty claim line and was on hold for over 2 hours when I finally gave up and tried the sales line where I got through immediately. They said they could activate a claim and send a plumber out. When the plumber did not show up I called back on the claim line and again waited for over 1 hour before again giving up and calling the sales line. They gave me the name and number of the plumbing company with which they placed the order.

2-10 has been great. We've had them ever since we've had our house. I always have good experiences in submitting claims over the phone with the representatives as well as with the contractors. We've had them for different things like air-conditioning unit, electrical, and refrigerator, and I've been very satisfied with the work that's been done.

I have had insurance with 2-10 for the 17 years I’ve lived in the house. I called up and I got the contractor I wanted that has the service contract who deals with 2-10. The lady was very nice and professional. In fact, one of the best calls I’ve ever had. The only thing I wasn’t happy about was the fact that I should have had a new air conditioning unit and 2-10 wanted to put some Stop Leak to try to see if they can fix it. It’s only been a couple of weeks and it’s working so far, but whether it’s gonna last, that’s the problem.

I’ve been with 2-10 ever since I’ve been in Vegas, which is almost 20 years. Submitting a claim has been easy. I submit in a claim and they're here in two or three days. The technicians have also been very helpful and they’ve always come when they said they will.

I heard about 2-10 Home Buyers Warranty from a friend who bought a house in North Carolina. She told me that's the company she went with. It sounded like a good plan so I called them up. The last time I went over and called them, it's good that they do come right away. That's a good service. But when their person came over, he had to move my dryer because it wasn't working. It was leaning against that little part that puts the air into the machine. All he did was move the machine, fix the crinkled part and it cost me a $100. That part was not very good paying $100 no matter what. He didn't even go into the vents and service them. I could have had a service for $75.

I liked what 2-10 was offering. I've been with them for four or five years now and submitting a claim over the phone is easy. Their reps and contractors are fine.

I've been with 2-10 now for about four years. They were recommended highly by my real estate agent and they've been very good. I've had a very good experience with them when I submitted a claim. Normally, I do that over the phone. Earlier this year, I had an air conditioning problem and they were very busy, but they did a very good job of getting the air conditioning taken care of in a timely fashion. However, I've got a rental business, and I had a claim that I put in back last November of last year and I doubt that it's been in because I can't find a billing on it, so I wonder if it's too late or if I can still finish that claim. All of the service contractors have done what they're supposed to do, so it's been a good experience with them too.

Submitting a claim with 2-10 is okay for the most part but it's expensive. I had no problems with all but one of the service contractors.

When I was living in Tyler, some friends recommended 2-10 Home Buyers Warranty. I had them for two years there and I've been with them here in Boerne for almost a year. Submitting a claim with them has not been difficult. I had an electrician twice and a plumber and they were both excellent.

Submitting a claim with 2-10 was rather easy but it was disappointing when I called to get my ice maker fixed because it wasn’t covered. The contractor who came out and worked on my refrigerator was very nice. However, he said he was coming back to do the work on the ice maker and I was going to pay him but I have called him for five to six times and he wasn't answering.

I've coverage with 2-10 since 2008 and I'm very happy with it. It's very convenient for me. I’d definitely recommend them. However, I've a concern with the contractors that they use sometimes. As for this last incident, they re-dispatched the contractors in the beginning of the month and they never called me. I called them on Friday and they called me back today.

I have been using 2-10 Home Buyers for about 18 years. I’ve never had any problems with claim submission. It has always been excellent. All of the contractors were very professional and experienced. They get right in and do what they got to do to get done. 2-10 has always been at the top of their game and on time when they say they’re going to be here. They always do a good job. Otherwise, I wouldn’t have been with them this long.

Worst company I have ever had the displeasure of dealing with. I have been waiting for my AC to be fixed for three weeks now. I live in Texas and we are having days where the heat index is over 100 degrees. This company doesn't seem to care that I am 8 months pregnant and living without air conditioner is causing me health issue. When I call I have to wait on hold for over 30 minutes each time, to be told something different by each CSR. When I ask for a supervisors I am advised someone will call me back, yet I never receive callbacks. This is after getting contractors that make appointments and never show up. Finally when I do get a contractor willing to do the work needed. They are being asked for over a week if the system can be just repaired and a leak sealed.

2-10 Home Buyers has been great. I've been with them for six years and the claims process has been easy. Also, the contractors were very nice.

When I bought the house, my realtor automatically added $700 for 2-10 warranty. They were terrible at everything. They told me a service would get paid for but it didn't - that happened three times. The last issue I had was the toilet tank. The moment I called, they said it's not covered. It was inside the toilet tank so how can it not be covered? I had to put the phone by the toilet tank because the water was gushing out since the tank had broken. The 2-10 representative didn't want to give me the name of a plumber, and she gave me a hard time about covering it. I had argued with her for five to ten minutes while there's water all over the place. I finally got to have plumbing to come out two days later. When he came, I asked the plumber about 2-10 warranty and the people purchasing it. He said the only time he gets a call is when a realtor puts it into the paperwork for the buyer - exactly what happened to me.

2-10 Home Buyers Warranty was part of the transaction when we purchased our home nine years ago. We keep renewing it every year. Claim process for us is usually over the phone. The majority has been okay except that I'm not happy with the service on one of our air conditioners. We live in the south and it's 100 degrees down here. In Arkansas last week, our heat index was above 110. It’s been miserable. Our bedrooms upstairs are not cooling and it is also not cool downstairs. The air conditioner had to be replaced and they replaced it about four years ago. When we were out of town, the compressor went out. 2-10 covered to replace it in September of that year. Only used it for a month or so then when I went to turn it on the next summer, there is no Freon. So under 2-10 Home warranty, we had to pay the deductible. Same company comes out and they put Freon.

I've had 2-10 for 13 years. I usually call to submit claims and it's always been an easy process for me. However, I had a plumbing issue for a couple of years which they finally resolved but I had to lay out-of-pocket for it. Other than that, I haven't had any issues that they haven't fixed. They’ve been pretty good.

I understand the pricing goes up after the first year but after that the price hike after year 2 to year 3 was 35% (almost 50% increase compared to year 1). There's absolutely nothing about their service that justifies that kind of increase. The rep actually became sideways when I asked her what the company is doing for customer retention and she kind of hatefully stated they are offering me a $50 discount... ($50 discount is spitting in the wind when you increased my contract from $500's to over $800). Ok they don't care so time to change to American Home Shield.

2-10 was part of the home purchase I had through my realtor and submitting a claim with them was easy. My wife dealt with the contractors who came and she didn't have any complaints about them.

We've been covered by 2-10 Home Buyers Warranty since we moved in February. I've had two interactions with them so far - one bad, one good. First was when we put in a service call when our refrigerator was not working when we moved in. 2-10 sent out their specialist who then told them the fridge needed to be replaced. However, I had to go through multiple phone calls with them and their specialist before they would agree to replace. The other interaction was for a blocked drain pipe in the basement. They got that taken care of right away with no problem. The contractors were very good and kind.

When I bought my home, the realtor had told me that she's had 2-10 Home Buyers Warranty for years. She said that would be something I would be interested in, so that's how I got involved with this home warranty. We've had protection from them for two years now. I've only called them twice and both times, a service called within a day. I have been very pleased with their service. Both times, I called right after the service people left and commented on how I appreciated it. They were both seamless experiences - they came when they were supposed to and did the work in a timely manner.

We had a couple of problems when we got the house and we expected 2-10 to come and take care of it. However, it turned out those were considered preexisting condition. We were not too thrilled. It was disheartening but I guess that’s the way the system goes. We called them when we submitted claims and then they put whoever is going to do the work in touch with us. We wait for them to get to us and then when they get here we work with them so it’s a little cumbersome. For the most part, the contractors have been good when they come out. Then we have to change out one because they didn’t do anything but the next one was very good. I hope that as time goes on, everything works out.

I'm happy having 2-10's warranty. It's easy to submit claims and they send out good contractors.

We bought this home the people here had 2-10 Home Buyers and I grandfathered into it. I liked the sound of it and I went with it. I've had them for five years and so far they've been very good and helpful. I've made calls to them three or four times and they've always been receptive. We get callbacks and the people that they recommend show up on-time and were also very good. I liked the plumbers in particular. I called them and had them come in to do other work because I like the way they did things and it worked well. I've had very good luck with 2-10 and I have recommended them to my friends.

We've had 2-10 for four years. One time my furnace went out and their rep was not so helpful. I told her I had kids and the house was already down to 40 degrees. It was 10 o’clock at night and she said to call in the morning, so I said, “Wait a minute. No, I’m calling now!” But that’s the only time that ever happened. On the other hand, I usually ask for the same technicians so that’s been great. I would recommend 2-10.

The builder of my house had subscribed to 2-10 Home Buyers Warranty and that was the warranty that I had as a result of building the house. I've had it for 10 years. Last year, it got to be so frustrating when I filed a claim to them that I researched on selecting another warranty company with a better rate and coverage. Up until then, the experiences were a hit and miss. Over the 10 year period, 80 percent of my interactions with 2-10 has been pleasant. They were at least prompt about responding to a service request when I had it. Some of the experiences have been extremely pleasant but some, like last year, were absolute nightmares.

I’ve been very pleased with 2-10's services. It's been very simple submitting a claim and their reps have been pleasant and helpful. I’ve only had one incident that was a problem, which they resolved quickly. Everything else has been fine. Everybody has been very polite, courteous and takes care of the issues as soon as they can. I've recommended them to my neighbor across the street.

I’ve been with 2-10 Home Buyers Warranty since I bought this house in 1999. It was given as the warranty by the builder and I took it at that time. I also got 2-10 for my appliances and plumbing as a separate insurance. They are not doing much repairs but I stick to them. I’m not really happy this time because most of the time they find something on the fine print to not cover a claim. That’s the nature of the insurance company no matter what.

When we bought our house, the seller had 2-10 Home Buyers Warranty with the package. We've had it since 2008. They’re easy to sign up with but for almost the same coverage, they’ve gotten more expensive over the years compared to when we started and with other companies too. We’ve looked around a little but then we’re used to them so we kept them. It’s usually fine submitting a claim. They open up a service call and they’re good about getting back in a timely manner. They go out to a vendor or an external service company and that engagement happens fast. If we had any problems, it was not on 2-10’s side. It was more the other company. Sometimes they take a while or they’re busy. I need to wait a few days so 2-10 Home Buyers Warranty can call someone else out for me. But otherwise, it’s fine. I've never had any major problems.

We are in our second year with 2-10 Home Buyers Warranty and it's been easy filing a claim with them online and through the phone. Their contractors have been good and I like them. They know what they are doing and are willing to fix issues. Sometimes they prefer to change stuff and give me new ones. So far, I’m happy with the service 2-10 is providing.

I made a claim when my air conditioning unit went out in April toward month's end. I have had 6 contractor visits all chosen by 2-10 Warranty company and my air conditioning issue has not been resolved. It is now June and temperatures are in the 90's. When contacting 2-10 the wait times on the phone to talk with an actual person takes almost an hour. Although the customer service reps seem friendly, communication between contractors and 2-10 is lacking a great deal. I don't feel important as a customer or that anyone cares about the length of time I have waited for the repairs to be completed! I am still waiting and will repost if and when my repairs are completed!

2-10 Home Buyers is excellent. Submitting a claim to them is easy. I usually do it over the phone because I don’t like talking to a computer. Their contractors are good. I really like 2-10. They’re efficient. If there’s a problem, they take care of it.

I’ve been with 2-10 for eight years. Their reps are really nice and helpful, the contractors are great. However I keep having the same problem with my air conditioner which has been going on pretty much since I’ve been in my house. They came out in April and fixed it. Now, it went out again and each time they come out, I pay $75. I’m very dissatisfied, not with the people. I wish they could get the problem resolved.

When we moved into the house, 2-10 was already included in the paperwork and they have been awesome - I've had no complaints. Submitting a claim with them is a very easy process. I had appliance guys come in and we've always paid $75 which is really amazing. However, when the work was finished, I asked again how much it cost and they said it was $80.44 which I didn't question then.

I've been with 2-10 Home Buyers warranty for 15 years and submitting claims started out okay but recently I’ve been starting to have problems with who’s been coming out to my house. The last two calls I had with them wasn't a good experience. The last time was for plumbing and the guy didn’t do anything so I had a family member fix the problem for me.

Purchased a home and the 2-10 Home Buyers Warranty, not happy. Called in a claim due to the heating and cooling system was leaking. The leak was so bad that it saturated a 5 x 5 area of the brand new carpet in my home. They send out a company a couple days later, give them the co-pay and the gentleman says to me "I have never worked on one of these units before." I was in shock. Had to call them 2 more times for the same issue and each time they wanted co-pay. I argued stating that the issue was never fixed. The 2nd time they came out the service person was filthy, in fact he was not even in uniform and had flip flops on. The 3rd time I called for the same issue I asked that they send out a different service person. I was told that the unit was fine and nothing was wrong with it and that maybe I spilled water on the carpet.

2-10 was included as warranty when I purchased my brand new house in 2013 and this is the first time I had file a claim with the company. It has been an overall poor experience. While the process of file a claim was easy and convenient, the contractor they sent to repair my AC, Air Design A/C & Heating, was horrible to deal with. Not to mention that the last person I spoke with in 2-10 this past Friday after getting no answer from the contractor (they showed up over an hour late. I called several times before they closed no one answer the phone) 2-10 rep told me that they will not consider my claim an emergency if my house was not over 90 degrees inside even when I told her I have children, senior and pets.

So far, submitting a claim with 2-10 isn't bad. Carpenter Plumbing, one of the companies that 2-10 sent out does a phenomenal job. The other great companies they sent out were Roto-Rooter and Aqua-Temp. We had trouble when they sent out Green Planet. They were out to fix two things and said they had to submit paperwork and they’d come back but they never did. We called 2-10 back and they gave us the $100 credit for another company to come out, and it worked out okay.

We've only had to do one claim. My husband called 2-10 and the process was very easy. We had an issue with our Bosch dishwasher which should only be serviced by someone who's certified by Bosch, but the folks that came out to replace the part were not certified. They looked at the dishwasher, said that they needed to replace the control panel and so they got the model number and then left. They came back for the second part to install but as they were doing it, the system locked up and they couldn't complete it. They had to call 2-10 so they could find someone who is certified. That meant I had to wait for another tech to come out, so it added a couple more days. Other than this, I was pleased because they still got everything fixed. I'd definitely recommend 2-10.

When I bought my home, I was told by the lenders about 2-10 Home Buyers and the warranty was transferred over to me. I had an incident that happened with my pipes, I called the warranty and they had the guy do some work on it. Then they came back out the second time for the same thing but realized that they couldn't fix it because the whole setup was set up wrong. I wasn't satisfied with that because if that was the case, they shouldn't have had him to work on it at first. When they came out the second time and the water came up the pipe again they said they don't cover that. I didn't understand that. They covered the first time but didn't cover the second time even it was the same problem.

We purchased a house and the seller included a one-year coverage on the appliances c/o 2-10 Home Buyers Warranty. It's very competitive. I went through my emails and saw one from a competitor of theirs whose prices for the same level of service are more expensive. Submitting a claim over the phone to 2-10 was easy. They listen. The first individual they sent for my air conditioner was very excellent. The second one wasn't as thorough (I don't know how long he's been on the job), but resolved the issue. I'm satisfied with 2-10 and with the people they sent out.

My experience with 2-10 was okay. However, it took too long. They dragged it out and I’m still not happy with the way the icemaker is working, but I will have to deal with it. They never got back to me. I called four times during the week and I even called their people one night and said, “I haven’t heard from these people. I don’t know if they’re coming. I have other things to do and nobody is calling me.” Then a totally different person came and he handled it. I don’t want the same person coming back to my home. In fact, I don’t want to deal with these people again.

2-10 Home Buyers Warranty service is good, but it's too expensive. I suggest they work on the fees. I'm thinking about transferring to American Home Shield, which is $200 cheaper. I got to make a comparison to see if it covers everything that 2-10 covers because it's an a la carte with 2-10. You got to pay for the washing machine and dryer. You got to pay for this and that. I do the Supreme every year, and then I got to pay also for the HVAC. When you add it all up, it comes out to more than 700 dollars for a year. I used AHS when I had my first house - it's much cheaper and all is included.

We have tried to make 2 separate claims and both times we have had no success actual using this service. The first time our septic pump went up and when we tried to make a claim I was told that since I didn't use the contractors they wouldn't pay. So when our stove went up we called and 3 days later we still don't have a stove. We contacted the contractor who set up an appointment between 2 and 4 pm. At 4:30 they still had not shown up or called. We attempted to call them. All we got was static. Then around 5pm when we had already left they called. My daughter had a school function that we were attending and we told them we tried to call and now they are making no attempt to work with us at all.

The house that we bought had 2-10 as its home insurance, and we continued with them because we've always gotten good service from them. They’ve always sent people out that we've been satisfied with. My husband usually calls over the phone to submit a claim. He has to get past the automated system to get a hold of somebody, but as far as that goes, he does all right with the 2-10 reps. They tell him who will call him to set up an appointment on that. 2-10 sends good service people in a timely manner, and it's always worked out well. There's only been one time when a refrigerator icemaker problem never got resolved, but they sent out several people.

2-10 Home Buyers Warranty has a good and wide range of coverages. In fact, they also have pool coverage. I've filed claims both online and over the phone, but I like doing it over the phone better because it's very simple and all automated. But I also like having the option of doing it online. 2-10's people have always been good. Although we had one incident where either the people that have come out weren't as knowledgeable as we thought or they just diagnosed some stuff that wasn’t necessarily bad. That particular contractor was not that great. Luckily, we had another person come out doing some regular annual maintenance, and he looked at the issue and was able to take care of it very quickly. I've used the service for a few different things and it's been good. My overall experience has been great and I'm happy with it so far.

2-10 was by far the worst company I have ever had to deal with. They came out and snaked my drain, that did not solve the issue. They then told me they would cover up to $500 to fix the pipe where the blockage was. After three months and countless calls to them and their plumbers they informed me that they would not cover the cutting of the pipe to get a snake down to fix the issue. The fact that they kept me on the rope for three months while I waited for a resolution was just to get me to my warranty expiration date. I have called a new plumber to come do the work out of pocket. Do not use 2-10, they are horrible and just want to take your money without helping fix any issues that may arise in your home. Horrible business and customer service. Would love to take them to court but that would mean more headaches on this useless business.

I've had 2-10 as my warranty for 10 years now, and I've kept them because I was satisfied with them. It's been easy filing a claim, and the most recent one I did was on the garage door opener. Their contractor was a very nice guy. It’s been a good experience.

They said that 2-10 Home Buyers Warranty was good and I haven't had any problems. I've had coverage for 5 years now. When I submit claims, everything was taken cared of. They're dependable and I'm satisfied with it.

We bought a house a year ago and 2-10 came with it. We used them several times during the year that we had them and found them quite acceptable. It was a good thing for the first year that we’re here because we didn’t know any of the services that were available. We wouldn’t have known which electrician or plumber to call, so their service was very worthwhile. They used perfectly good people. We had them for the ceiling fan in the garage that stopped working, and they sent an electrician out for that. And then we had a couple of plumbing problems that they took care of. We’ve decided not to renew with them, but for reasons not having to do with their service.

2-10 Home Buyers Warranty came with the house when we bought it and it'll be a year in July. It's easy to submit claims and their service contractors have been pleasant. However, we have a washer that makes a real loud noise when it spins. The guy who came out was nice and quick. I thought everything was under control, but it’s still making the noise, if not, louder.

2-10 Home Buyers Warranty came with the purchase of our house. I've submitted two claims online and it was easy doing it. The first time was a couple of months ago and it was a horrible experience. The one I had a couple of weeks ago was completely seamless. My experience with 2-10 Home Buyers was worth the money. However, with both of the claims I filed, I’ve had absolutely no correspondence at all from 2-10 finding out if I’ve had contractors actually coming out or if the work product was done satisfactory.

I use 2-10 Home Buyers Warranty once or twice a year. I have problems with my claim for a plumbing service, but everything else was okay. The increase on 2-10's payment is a little high though.

2-10 Home Buyers Warranty was in a package that came with my house when I bought it. Submitting a claim has been simple and it gets taken care of. I usually do it online but last time, I did it over the phone. Also, every time that we had interactions with the contractors, it's been good. Overall, it's been very satisfactory.

I submitted a claim online with 2-10 Home Buyers Warranty and it was pretty easy. They called me and set up the time. Everything went smoothly. Then the service contractor came in, did what he had to do, and left. It was an acceptable experience.

Have worked with 2-10 for nine years. People are very hard to deal with and rude. They habitually give me service contractors outside my area or who won't contact me. They say there is nothing they can do about it. Have searched and searched for new company but they seem to be the only ones I can find to cover Geothermal heating. Had dishwasher problem in 2011 and now have another dishwasher problem in 2016. Exact same thing happening. On my 3rd work-order number. If you know service contractors don't service an area, why would you not be able to delete those contractors from my account? She said, "There's nothing we can do about it."

I've had three claims with 2-10 Home Buyers Warranty – two I submitted over the phone and one online. It was a good experience interacting with the claims representative when I submitted the claim over the phone but it was also easy doing it online. The service contractors that came were always excellent. It’s been very satisfactory, overall.

When we first purchased our home back in ‘99, 2-10 Home Buyers Warranty was offered to us through our contractor, so we took up the contract right away and have had it ever since. I usually call in my claim. However, the rep I spoke with just a few days ago was extremely rude. I've had other times where they have been very polite, nice and helpful. Their service contractors have all been very helpful, except for one who was in charge of our washing machine claim. I've also had claims for a dishwasher and quite a few for my air conditioning.

I bought a new house and 2-10 Home Buyers Warranty was in the contract. I’ve been here since 2000 and my husband was living at the time. A few things stopped working in the first couple of years and they responded right away whenever we call them. When my husband died, I still continued on with the service because being a single woman with kids growing up and moved away, I don’t know a lot of stuff about maintenance. I’m glad I have the service. The people from 2-10 also have been very nice. Nobody had an attitude.

I’ve only been with 2-10 for a month and I have already submitted a claim. The contractor got right out here and got the problem fixed. He was good and very considerate. He needed a piece that he did not have, so he went to the local lumberyard, got the piece, came right back, and took care of everything. I’m glad that I have 2-10. They were very efficient.

2-10 used to be better than what it is now. We had it for 11 years and in the last year they have changed, it’s not the best service. We have a lot of trouble every time we called and we need help with them fixing anything. So, it’s not what it used to be. We had a lot of difficulty with the claims but, before that, it used to be great. They were here and did it well. But in the last year, we had trouble with it. The process was difficult. When we called the customer service to file a claim, they gave us wrong information on the phone number. Back in January, the toilet was flooding and we got the whole downstairs flooded. We called immediately for we needed a plumber. They said they would call us back in an hour. They never called. We called back. In the meantime, we were dealing with the water all over the floor. When they gave us the name of the provider and the phone number to contact them directly, it was the wrong number.

I have my 2-10 coverage for about 20 years now. Their reps are always courteous and helpful. The contractors are polite and get the job done. One thing that I did mention before when the contract had passed was that 2-10 should be more clear on what they don't cover because when the contractors come out and the claim is not covered, I still owe them the $75 service fee. But my overall experience has been good. The maintenance fee and cost continue to climb so I don’t know how much longer I’ll be able to afford that yearly cost, but it’s a good warranty to have.

A real estate agent told us about 2-10 Home Buyers Warranty when we were living in Connecticut and were selling our house. So, when we got down to North Carolina, we decided to go with them. Submitting a claim which I do over the phone has been pretty good. There have been some glitches here and there but, overall, it’s been okay. Generally, the technicians have been friendly and pretty knowledgeable with what they were doing. They fixed the problem. I had to call one company back though because the problem didn’t go away right away. But eventually, they worked it out.

We've had 2-10 Home Buyers Warranty for five years and their reps are very courteous. Recently, I had an issue with my garage door. The contractor replaced the part that needed replacement and it was done to my satisfaction.

BUYER BEWARE. To date, the Better Business Bureau has documented 731 complaints against 2-10, most of which were associated with problems with products/service and billing/collection issues. That should tell you something. The day after moving into our newly purchased home, we attempted to do a load of laundry and discovered the washing machine was not functioning. We submitted a claim to 2-10 who sent a contractor to assess the problem within 2 days, and the claim was approved. During a follow-up call to 2-10 to inquire about the status of the repair, a different representative communicated that in fact the claim was denied since it could not be determine with certainty whether or not this was a pre-existing condition. Additionally, we were told that the previous rep who authorized the repair was "new and should not have done that".

When I first built my house 15 years ago, I got coverage from 2-10 Home Buyers Warranty, and I think they are great. It has been working fine for me. I usually submit a claim over the phone and their very kind claims rep gives me what I need. Their service contractors are very courteous, too.

I have called in to submit a claim and 2-10 warranty have arranged for somebody to come out and given me the information I need to call the contractor. But usually before I have to call, the contractor calls me. Once or twice, when something has not worked, the technicians came back and fixed the problem. I'd recommend them 2-10.

2-10 has been really great. I can call their number anytime to submit a claim and they respond very quickly. They are always very courteous and answer my questions promptly. Their service contractors are also usually pretty nice. I sometimes use them for other things, too and they have never given me any type of hassle or asked me a “why” question. One time, my fridge broke but they couldn’t fix it, so they simply replaced it without asking many questions. I’m very pleased with the service.

2-10 Home Buyers Warranty is very good. The process of submitting a claim is very easy and they were able to get to my home in two days. I have had only two claims and they were quick and responsive with both. But one thing I’ve figured out is several things they don’t cover like water heater. I did one water heater replacement. They covered most of the cost but still there’s something that they do not cover, which I was not aware of. I assumed that everything is included to replace something. And then they told me that it's not covered and I need to apply for a permit from county. But overall, I’m happy.

We picked up 2-10 when we first bought our house as they were more available at the time. I submit claims over the phone and their reps were always prompt - they give me someone to work with. In my last claim which was for plumbing, a plumber called, set up a time, and they seem to come right out. The only thing I wasn't ever pleased with was my oven. It's a double oven but the top doesn't heat as well as the bottom oven. I called three times, paid the co-pay each time and they said it was fine each time, though nothing was ever done about it so I gave up on it. But everything else was fixed properly. However, I am now getting dissatisfied with the amount. I think I could find a lower-priced one if I started looking.

I bought a new house. The previous homeowner had 2-10 Home Buyers Warranty and it was carried over to me. When my ice maker on the refrigerator broke, a guy came out within three days or so which was lovely. He said that he could order the part, but 2-10 had to order the part separately, so it was another three weeks. It came back and it was installed properly, but it was another three weeks. The guy said that it could've been done the next day.

I had air conditioning issues and 2-10's contractor came out very responsibly and fixed it. We had another issue three months later so we called and again they came out and fixed the issue. However, we had another issue six months later. It seems the contractor just never fixed it until I made a complaint to 2-10.

For the last 8 years that I've had 2-10, I've never had a problem. Their claims reps are always professional and easy to speak with. Although one time, a contractor didn't come so I had to call back and 2-10 had to find someone else. But as far as the ones who came to the house to render service, it's been good. They did their job and found out what the problem was. They were courteous, answered my questions and told me what was going on. They did good and I'm satisfied with their service.

We've had a rental property that had a different warranty provider and because we've not had very good customer service with them, we will never use them again. Our realtor recommended 2-10 to us and we've had them for three years now. 2-10 is a lot better. When we had a claim, the contractor sent was really good, friendly and quick to getting things accomplished. We'll stick with 2-10 Home Buyers Warranty.

The electrician sent by 2-10 Home Buyers came out to fix an electrical outlet that had a shut-off GFI, and it was just a matter of tripping it. That was the same thing on two outlets outside, too. He had about 10 minutes of work, and that was it. It was a bit of a waste. The electrician should've told us what the possibility was before coming out. If we had known what the problem was, we could have fixed it ourselves.

The seller set up with 2-10 when I bought the house. So far, everything is very nice. It’s well worth it. The contractor is also very reliable, quick, and did the work correctly.

2-10 Home Buyers Warranty is awful. I would not be interested in renewing. We had three issues. The first of which was we had a garbage disposal and we had a dishwasher. Neither was functioning. We worked with two different companies. The other was plumbing issues. And none of those times where we contacted within 48 hours. Each time, the people gave excuses which we accepted and didn’t give them a hard time when they finally got around. When the people came, they were pleasant. The first issue to be addressed was the dishwasher. I have had a dishwasher for 46 consecutive years. So don’t come and tell me what I need to do to get a dishwasher that’s non functional to function right. I know how to rinse and stack the dishes. If the dishwasher isn’t working, it needs to be replaced. And that is the case with the dishwasher that we currently have.

My wife is a real state agent, so when we bought our first own home, she requested 2-10 home warranty. We moved to the new home, and the top range ignite control was not working, plus the washer on the second load decided to shut down, lock our clothes in, and display an error message. We called 2-10 and they sent a local technician. Range failure was a quick electronic igniter replacement, but the washer was a master control replacement.

We have a problem with our microwave, garbage disposal, and icemaker on the refrigerator. We contacted 2-10 on their hotline and they contacted their local area representative who came out. The contractors were very good, prompt and courteous. They called ahead and told us when they would be here. They got all items fixed.

A 55 yr old house had a open line on a cast iron pipe and since my house was remodeled last year prior to us purchasing it they would not cover it. The hardwood floors have to be ripped up, bust up the concrete and install all new PVC lines. The remodel tied into 55 year old lines that collapsed clogged and back up to an open line that was buried in the foundation. Really, this warranty company is a joke. Do not use them under any circumstance!

2-10 Home Buyers Warranty was presented to us when we bought our house. Submitting a claim has been positive as it's fairly easy. I usually do it online, although sometimes I have to call. The service people have all been excellent. They're clean, they wear booties when they come into the house, and they're very pleasant to work with. We've been pleased and we plan to renew with them.