2-10 Home Buyers Warranty Reviews

I like the one I had before but the Realtor offered to buy 2-10 Home Buyers Warranty. I have it for two months now. Submitting in a claim was easy. Responses online made it easy and seamless. It took about five days to get in touch with the contractor and about nine days to get someone in. The tech that serviced my appliance was fast. He got the job done and left. It went as expected. It wasn't an awesome experience but it was good. I'm glad that I had the service.

At the beginning of April my AC went out. And when my girlfriend and I filed a claim, the company sent out a very unprofessional contractor who used foul language, was inappropriately dressed (butt crack hanging out when he would bend over to look at the unit), walked into the house with dirty shoes (from walking in mud and clearly wet grass), and wouldn't even bother to put in the effort to do full diagnostic work up and just said it was completely broken. When we proceeded to call 2-10 about this issue and how we were not okay with this contractor, they proceeded to tell us that would be okay for us to go with our own company. And that all we would need to do prior to having the unit replaced is have them call in a diagnosis of what's wrong with the unit.

I had issues with my thermostat in December 2016. The contractor came out three times. They didn't fix the issue and they had an technician who broken my thermostat and my heat also not working too now. 2-10 warranty said they will not pay because it thermostat was install incorrectly. I would tell you my ac and heat was working correctly before their contractor touch it. Do not get this warranty. It is a waste of money. Their contractors break things and they say they are not liable to pay.

My AC went out on 4/19/2017. Tomorrow will be 4 weeks since my AC went out, and it is 95 degrees here in Georgia today. After having my claimed incorrectly denied and having to fight to get them to provide the services they guaranteed, I have still made very little progress. I received an email providing an estimated delivery date for the necessary parts on 5/15/2017. I contacted the contractor today who had not received the parts then contacted 2-10. They told me they weren't even sure if the parts had been shipped. They said to call back on the 25th, which will be over 5 weeks since my AC went out.

I've had warranty with 2-10 Home Warranty on my home since I purchased it in 2002 but last fall due to financial difficulties I had to let it lapse. Today I called to see how much it would cost to renew & what the monthly payment would be & I was so shocked. They have increased the yearly price for the same coverage I had before by almost $200.00 a year and almost $20.00 a monthly & we aren't even talking about the service fee. I will be looking elsewhere for warranty because this is double the price of what I have found the same coverage with other companies. I only had a problem with the service contractor that was sent out one time & I really liked the company but they seem to have priced themselves out of this customer's business.

Our air conditioner went out about 3 weeks ago. We called 2-10 Home Buyers Warranty. They said a vendor they worked with would contact us. We waited to hear something and finally after three days got a text from a heating and air company. They said we had an appointment the coming Thursday which was another 3 days away. So Thursday... they were supposed to be coming between 2 and 4. They never came. My husband got a text at 4:30 that our appointment had been canceled. We were literally in shock over this. Never have I experienced anything like that. Canceling an appointment via text thirty minutes after the appointment window. So my husband contacted 2-10 again. He explained that it was crazy that it had been over a week and we still haven't been able to even have someone come look and see what the problem was.

I've had 4 claims filed with 2-10. The first claim was a microwave oven that didn't work. The second one was an evaporator coil in our air conditioner that didn't work. Then the third was a dishwasher that didn't work and the fourth one was an air conditioner that didn't work. All claims were submitted on the phone and the claims representative gave me a number of the claim as well as the contact information for the firm that would be doing the repair.

Our contractor had set us up for 2-10 Home Buyers Warranty when we bought the house 10 years ago. My experience filing a claim over the phone has been usually pretty good. Once in a while I get one of the little cocky people. But hey, that’s routine, no big time. It took a couple of days for a contractor to get in touch with me, which is normal. Ain’t no big time. Young people come out here, especially the plumbers, and they were all fantastic. I just had a problem with the air condition man. He said, “Your vent here is not large enough. We need to have to put your vent in your living room here.” I asked how much it would cost and he wrote $700. Then I had a friend come over and he said nothing’s wrong with the system. So that's a scammer. They were just trying to get my money and they messed up my house.

At the time that my home warranty was going to expire, I received an email from 2-10 Home Buyers Warranty and I looked them up. They sound good so I gave them a try. I had a warranty work done and the process was quite easy. The people who came to my house were very respectful and very nice. The whole experience was outstanding.

Before I left my home with Sears, as I was moving to my condo, I had coverage with 2-10 but I debated with them and they had been calling me trying to get me to come back. I then decided I would try them for at least a year in my condo. Their customer service team has been good. On the other hand, the most problem I've had was getting someone who can respond to me in a timely fashion and I've always had to wait. Sometimes, one person comes and say it's not their specialty. The next time, somebody would say that I needed to get a plumber or an electrician and so I'm not happy with that kind of arrangement but once I have the right person, the job is taken care of.

My family and I, which includes a 4 month old, have been without hot water for a week and a half. 2-10 has lied repeatedly about phone calls being made to contractors. I would call as soon as I got off the phone and would immediately get the contractor. The contractors are very trustworthy that we have worked with so far. We had a hot water heater leaking into our garage. They came out and said it was a pressure regulator and would not replace the water heater because the regulator is what caused the failure of the water heater. Never mind the water heater is 10 years old and has reached the end of its life and is the very reason you purchase home warranties to begin with. Is there ever a reason to call in a warranty claim that isn't connected to some other wear and tear on the equipment?

It's been at least 12 years since we started with 2-10 Home Buyers Warranty. The builder Lenore had given us that coverage for a year and I've kept continuing it. When I submitted claims on the phone, they were always handled expeditiously. The reps were usually cordial and knowledgeable. Most recently I had a technician out for garbage disposal repair or replacement and it was excellent. I was real happy with it. Although, the price has been going up considerably since I started with them, and the co-pay is going up too. But as long as they continue servicing my products and fix them, I'm okay with that. They've always come through for me.

Very bad service. Fridge went out, we entered work order and didn't hear from tech for week. Finally reached him, he missed first commitment. Came late second appointment and took lots of pictures. Left to order part. Over a week later took three calls to get response. He had to 'pick up' part. He called next day and said he was picking up part and needed our model number. Now why does someone who is picking up an ordered part need model number. Would have expected that was needed to order part. Next day, part not in. Another day part not in. Put in another work order and waiting to hear from company on second work order.

I've had 2-10 for home warranty for about 10 years. They are the ones I had in my house when I bought it. I didn't do it for a year and then I decided to take it back. The payment went up this year but that's all right. My experience with the customer service has been mostly good. I would submit a claim over the phone and then they'd send somebody out. However, sometimes the technicians that come out aren’t that great. They don't show up and they'll reschedule. Then I lose a day off at work and then I got to do it again the next day. But the appliances they serviced are all good.

We were purchasing the house and our realtor suggested we take a look at 2-10 Home Buyers Warranty. Since then, we had them as our home warranty provider for four and a half years. We have submitted about four claims. Submitting has been good except for one that was awful but they corrected it. They sent out somebody to repair our clothes dryer. He was an aged fat guy and he had no clue what he was doing. He had to come back about three times and then he finally got the right part and he put it in wrong. We called 2-10 and they assigned somebody else and this guy fixed it in five minutes. We asked him if he could repair our refrigerator and that was great after.

We've had coverage through 2-10 for about 12 years altogether. It's easy to submit a claim. I make a claim on the phone and the reps are nice. But it's a very long and frustrating process. There's miscommunication and things take a really long time to get done. I have a really nice policy, but they refuse a lot of things that they shouldn't. I'm frustrated and a little upset right now because they turned me down for a problem that they really should've covered. They say that if they can't fix an appliance, they will replace it. Then they keep trying to fix something that is so broken. They get it to start working and it lasts for a little bit longer, and then I have to call them again. So, I'm not real happy. I have one air conditioner that's not been working now for over two weeks.

For the most part of the experience with 2-10 Home Buyers Warranty, it was good. I like the premise of the warranty and having our house covered. I didn't have it covered for a little while. For a couple of months that I had a hot water out, it wasn't a problem because I could fix it but it still cost me an extra $200 to almost $300 more which I could have paid somebody to come out and do it instead. I just had a plumber come up, I had to pay him $500 to reroute a line that was messed up. Had that been covered, they would have taken care of it, with no charge to me. So I paid $100 to 2-10 to come out and they told me that the line is part of the septic so it's not covered. I paid $600 in total to have it fixed and it's still not fixed. The fact that they charge extra for a septic and they don't charge extra for a sewer line, I think that's wrong.

I am beyond dissatisfied with this company. This is the worst home warranty that we have purchased. Our built in microwave stopped working. We contacted 2-10 for service. Our problems began right away. The company that they contracted gave us an appt for 3:00 but the tech showed up at 0930 even after being told no one would be home until 3:00. We had to reschedule. The tech came out & looked at our microwave. We were told that the microwave was unrepairable due to a defect & that our home Warranty should replace it. He said once the home Warranty receives their report within 5 days, we should contact home Warranty to have it replaced.

2-10's reps have been fine but the contractors are slow to respond. If it's Friday, they don't get back to you until Monday. It's always days before you can get someone out. And when you get them out, they diagnose the problem and some of the parts have to be ordered. I've had 2-10 Home Buyers Warranty for three years and it's always a week to ten-day process. And if it's air conditioning or utilities, or if it's heating in the middle of the winter, a week is a long time to be cold.

Purchased extended warranty via 2-10. Furnace went out today (Wed) and we're told Saturday was earliest service appointment available. Temps are low 40's and will be in 30's Friday night. This is unacceptable with small children and I have condition that requires me to avoid cold temperatures. Explained this situation and was told would have to wait until Saturday. My husband and I had to buy several space heaters. This is not first incident like this with this company. We plan on filing a suit against company in small claims court next week.

I've only been in my house a little bit over a year. The builder had 2-10 for that first year and then they offered me a policy after that. I love it so far. I submitted a claim for my air conditioner and it was simple and quick. It was great. The technician who came out was actually really good. The only thing is, he fixed it and he was just gonna leave. He didn't say what was wrong, I had to ask him. Other than that, that was fine.

When I purchased my home, the real estate agent suggested 2-10 Home Buyers Warranty, and now, I'm on my second year with them. I gives peace of mind knowing that I have the extra coverage. I used it twice this year, and submitting a claim was really simple. I called and told them what was going on, and they were very quick to respond. They put me through to somebody locally and they called within half-an-hour of me reporting the problem. The technicians came out within an hour. It was a husband and wife plumber, and they were very nice, personable, educated, and really down-to-earth people. They fixed the problem right then and there, and I had my sewer back up. On the whole, I'm glad I have 2-10 Home Buyers Warranty. It's totally awesome.

2-10 Home Buyers Warranty was a part of our closing. We've had it for a month and we've submitted two claims. On the first one, my husband submitted online for our AC unit. And then the second one which is the dryer, I called in. Pretty easy process either way. But in the area that we live in, it's hard to find contractors to service a Samsung that works with the warranty. With the AC unit, my husband was able to have everything done online. We had more problem with the dryer.

Called last week with an issue with a toilet. Was told that a contractor would be assigned. Called back the next day when I had not been contacted only to find that nothing had been done. Was then assured that my request had been dispatched and was given a reference number and the contractor's name and phone number. Was told to call the contractor directly if I did not hear from them. When I did not receive a call, I called the plumber directly only to learn that not only did they not receive a work order, they never heard of 2-10 Home Warranty.

This is the worst organization I have dealt with. I spent 25 minutes in hold to talk to someone named Esther about a leaking water heater. She was extremely rude. When I asked for her supervisor, she said she was not transferring and was hanging up on me... well she did. I call to complain. Emily said she'd have someone call me back... no call. My plumber is sitting in his truck over 25 minutes trying to get in touch with them. Thank God my contract expires at the end of the month. I'm sooo back to American Home Shield. Every time I have called 2-10 I wait sooo long to get a live body. DO NOT WASTE YOUR MONEY WITH THEM.

This warranty was placed on the home by my realtor. Within a few weeks of the home purchase some exterior lighting had stopped functioning so I called 2-10 and discussed this with them. As I mentioned it seemed like the lights stopped working after a recent storm, although how could I be sure the storm caused the damage or not, the representative I spoke with immediately stated related damage would be denied and I would need to call my homeowner's insurance provider. So basically this company seeks to deny possible claims without any investigation, which does not really describe a claims process as there has to at least be an investigation completed to even deny something. Don't bother with this company if you are seeking to purchase a home warranty - look elsewhere.

I don't believe warranty, that's why I never buy any extra warranty. So why I have this 2-10? Because it was part of the new home package. What a waste! Right after the builder's 1-yr warranty expired, I started to get into problems associated with HVAC and foundation leak, which should be covered by the "2-yr" warranty, but guess what, they declined both issues right at the phone call, not even bother with an inspection. Why? Both issues are not small fixes. I believe the practices at this company are deceptive and hope other consumers will learn from my experience. They may repair some minor fixes to make you feel good, but if there's something that truly requires warranty, they will find all kinds of excuses to deny the claim.

After I posted this review the company reimbursed me my "deductible" of $100. I am satisfied with how the experience turned out, but I still wish I'd had more information on the front end.

I've had one call in for a claim. They sent someone out and I waited for them. But they turned around in the driveway and they went the other way. When I got a hold of them an hour later, he said, "Get somebody else." and hung up on us. He's a real jackrabbit and he doesn't care about me. I reported him. And all they said was, "Oh, that's terrible." I just sat there and sweat for about four more days because the weekend came. I called on Monday and they hooked me up with David. He was a very nice guy. He was professional and he had my air conditioner going an hour and 10 minutes later. We've had 2-10 Home Buyers Warranty for nine months and we have two places. The pricing has gone up over $100, close to $200. But we got it early so we could reduce it for $100 each unit. Everything else is fine.

Our first year with 2-10 ended January 30th and we extended our warranty. The only thing that we didn't realize was there was a deductible. But if we hadn't had the repairman fix the microwave and just got the $100 to buy a new one, we would have been out that $100 because he showed us what it would have cost to have repaired our microwave which was $400 and to buy a new one was almost that. So, it was good that it was repairable and that the repairman was very pleasant and he came quickly. He also explained what he thought was wrong with the microwave. He put down padding on my countertop to put the microwave on top of while he was working on it and he didn't leave a mess of any kind.

I originally received my contract with 2-10 when I purchased my house, renewed not long ago, but will not spend another dime with them in the future. I've had issues with my AC unit the past two years. The first was due to groundhogs damaging the wiring, and every time after has been related to the fact that the original repair was not done in a manner to actually resolve the issue, just as a break fix so the technician can leave ASAP.

My experience with 2-10 started off well. My water heater failed and 2-10 sent someone immediately. The contractor did a good job, but was slightly less than professional; and I ended up having to pay out of pocket for "modifications" not covered by 2-10, but I understood that they won't cover everything. The problem started when we needed to finish the job with drywall repair. The 2-10 rep threw up her hands and told me she couldn't find someone to close the hole in my wall. She told me to find someone on my own BUT that person had to get approval first. For the money I paid at this house and my old house, I wasn't expecting to do the leg work; but I did. I spent lots of time calling around and found a contractor. The contractor attempted to get authorization and got no response from 2-10. Two weeks later, I had to step back in and call 2-10 to find out when they would give approval.

Almost a year ago, we bought the house and the seller set up the warranty with 2-10. Submitting a claim has been pretty painless. I usually just call in but I've tried it online once and that seemed pretty user-friendly as well. I ended up having to make some changes later on so I had to call in anyway. It was a washing machine issue and it seemed to resolve itself so I just cancelled that. The contractor didn't ever come out but I talked to him on the phone and he seemed pretty easy to deal with. More recently, I made a claim but I haven't heard back from the contractor yet. But every other time I've called, 2-10 reps have been able to help with what we were dealing with. I would recommend it to a friend.

Do not use 2-10 Home Buyers Warranty!!! I repeat do not use this company. Cancel your service and go with any other company!!! They do not cover anything!!! To make a long story short we signed up 3 yrs ago. I lost my job six months back and we didn't renew due to a lack of income until I found another job. So there was a little lapse in time between warranty (mind you we have been loyal customers for 3 years and did eventually renew when funds were available). We have had them out constantly to repair our AC. We just paid 75 dollars to have someone come out again because it keeps breaking. They were unable to fix it and the worker said he will recommend for a full replacement. We received a call today telling us we don't qualify due to a lapse in time when we were not signed up for the warranty!!! WOW!! Really? We paid over 650 bucks to renew our service and what was the point if this company doesn't stand by doing the right thing!?

Follow up. 2-10 contacted me about this issue and I have to say I am very happily surprised that they did so. The got some information from me. When I forgot to send it to them they called back again (thank you). After doing some research they called me back once more to verify that they had made mistakes handling my claims. The lady who called from customer service was very professional, very responsive and asked to make it right by refunding me the cost of the repairs from the first repair and the service charge for the slow repairs on the second one. Mistakes happen in business, and they admitted theirs and made it right. You can't ask for more than that. I've changed my mind about this business and would give them another chance.

Not having to worry about all the stuff that came with owning a home and wanting to save some money, I decided to get 2-10 home warranty. However, the HVAC guy they sent to do an air conditioner repair came and his wife was in the passenger seat. They looked like they were on their way to go get something to eat. He told me that he could fix some stuff that wasn't covered under my warranty. But he got shocked in my attic and he wrote a report for 2-10. He also left all his tools in my garage 'cause he was in such a hurry to get out of there. If this man got shocked in my attic, he would have been in a hurry to go to the hospital and not in a hurry to leave his tools to be in a rush to take his wife out to eat. In the end, the AC problem never got fixed and I fixed it on my own. The drip pan was a little over full and it had spilled over.

I've been a 2-10 Home Warranty customer since 2014. It was recommended by our realtor when we bought our house. Last summer I submitted two claims to have my air conditioner repaired. In both instances, 2-10 only gave approval for their service provider to put a band aid on it and refused to either repair what was causing the problem or replace the unit. My policy expired in August while my wife was out of work and we were unable to pay the renewal fee. Then in February, when we got our tax return, we paid the entire year's premium in full.

We've had 2-10 Home Buyers Warranty for a year. The prior owners had it when we bought the house. Submitting a claim over the phone is very easy and the process goes very smoothly. During a claim, my wife would get a call from the appropriate expertise and they'd schedule an appointment. The service contractors were all excellent. The only one that wasn't was because I'd called somebody but the problem was just a twig in our air conditioning system. The tech and I both had a laugh on that one. They were friendly, helpful, and knowledgeable. I'd recommend 2-10 overall. Right now, I just signed up for another year and I'm planning to continue in years to come unless something happens.

We have lived in our home for one month -- from March 17, 2017 until today, April 24, 2017. Our home was inspected by a company recommended by our real estate agent at Allen Tate. During the home inspection, I asked how HVAC was working. The inspector said it seemed to be fine, even though this was in February, and he said they could only run the heater this time of the year. If the heat worked, then there was no reason the AC shouldn't work.

On Thursday, April 20th (3:18pm)... I called in a claim for a failing hot water heater. On Friday, April 21st (5:38pm)... contractor and I speak on when he could come to my home Saturday morning to address. On Saturday, April 22nd ... contractor shows up, inspects the issue, placing a temporary bandage to the issue... then takes my check... advises me that he would send in diagnostics to 2-10. On Monday, April 24th (8:08am)... I contact contractor for update... He's waiting on 2-10 to give him authorization. (Meanwhile the hot water heater is leaking worse and water is now entering my home.)

We bought the house two years ago and the sellers or the Realtor recommended 2-10 Home Buyers Warranty and they bought the first year. So, we liked it and had good luck with it the first year, and we renewed it to second year. Submitting a claim was quick and easy and the representative was good. We just got our hot water fixed. This is the second time we’ve had somebody come out and look at something and we’ve been very happy. The people here in Arkansas really want to take care of you, do right by you and tell you exactly what they need to do. I’ve been very impressed with them.

2-10 home warranty is garbage! I bought my house in October. You don't pull up the toilet or anything to make sure it's installed correctly. Well being disabled and not being able to do any repair I got 2-10 home warranty at closing. The toilet started rocking and leaking so I put in a repair request with the home warranty and they would not fix it. The flange was installed wrong before I bought the house. I will be canceling 2-10!

2-10 has given us a $400 check toward replacement of the dishwasher to settle this matter. This is an acceptable outcome.

BEWARE! 2-10 Home Buyers Warranty was purchased for me as part of the purchase of my new home. On March 30, 2017, I contacted 2-10 regarding an issue with my refrigerator not cooling and the water pressure in the home being low. 2-10 sent a repairman out for the refrigerator. When he arrived, he stated spent 5 minutes looking at the refrigerator and said he could not fix it and he left. A second repair technician was sent out on 04/11/17. He ordered the parts and said I would receive a call by the end of the week. I had to call him and 2-10, only to be told that the parts had not yet come in. As of today, 04/24/17, my refrigerator is still not working. I have not received a call from the 2-10 nor the technician.

I have been with 2-10 for a long time and I keep renewing my warranty with them since I really haven't had the time to research and look for someone else. The techs that they've sent out for repairs were okay and I'm happy with the experience.

When we built the home, 2-10 was a recommendation from the builder, Schumacher Homes. I had two claims and both were serviced. The first claim had to do with the heating and cooling system, and it was taken care of fairly quickly. However, the latest one with the refrigerator which involved an icemaker, etc. took them over a week to get somebody out here. It was a Thursday or a Friday when I called, and then it was Monday the next week before I heard from anybody. Then they scheduled the appointment for Friday. I do live out in the country, in a remote area, but the guy who came was about 15 miles away.

We did not personally purchase the policy from 2-10 Home Warranty; it was included as a part of our home purchase. We have dealt with several items, including a hot water heater that did not heat enough water for more than 5 minutes in a shower and a microwave (over the range) that would not heat anything. After two months of astronomical electric bills, we called a contractor. We were told our Heat Pump was broken and due to the age of the unit could not be repaired. We liked and trusted this contractor (he had done great work for us before at a very reasonable rate), but he suggested we might want to at least check our home warranty for coverage since this was a big ticket item.

Just bought a house and I have an in ground swimming pool. Prior to buying the house, a pool service company came out and checked out the system to make sure it was in working order. I have had the house for a few months now, since then the filtration system has a leak from the unit on top of the water filter and the PVC pipes have some issues with some small leaks. Called 2-10 and they tell me that the plumbing is not part of the system or component? As far as I know and others I talked to also, consider the PVC plumbing as a component to the filtration system, you can't have a water pump and filtration system for a pool without the PVC plumbing to the pump and filtration system! The plumbing that needs serviced is above ground not underground. I would not waste your money!

My son purchased a home warranty with this company. They tried using the warranty when their hot water heater went bad. 2-10 could find no one in the area to do the work so they wanted to do a prorated refund. Problem is they cannot prorate anything since they couldn't get the work done. Should get a full refund. These people are crooks. Do not do business with them.

I have submitted two claims. One for refrigerator water that was not running out of the dispenser and because it was dripping out, they said it was not covered. Now I'm dealing with a second claim that was denied. My bathtub is leaking and they sent a company out who did not even run the bathtub water. The warranty company originally approved the repair but I think the company (Air Max plumbing) did not like the amount that was given as they originally posted. Told me it was only partially approved and said they would get the whole thing approved by the time the appointment came.

Our realtor gave us this home warranty but it is as worthless as the paper it's printed on. They were not able to find any contractors in our area that were willing to work with them and now I know why. Could not get any help with kitchen appliances. Finally, HVAC went out and they say they will only pay to replace the compressor on a 15-yr. old unit. So many hoops to jump through for no reason. Have never dealt with such a horrible company. They wanted to send us someone from another state to look at our HVAC! Only with I could give them NO STARS!

I was contacted today in regards to my review aof 2-10.com and as a result of the aforementioned issue they have Adjusted their policy and will honor my request for a pre-season tune-up.

When I purchased this home the realtor bought 2-10 Home Buyers Warranty for us for the first year as a gift. And we renewed it ever since then. I have difficulty with having to try to submit the claim on the computer before I actually talk to somebody. I don't particularly care for that part but that's part of the deal. However, all of the service contractors have been very good and it appears that we get our money's worth with 2-10. I recommended them to a number of people and they seemed pleased with it also and it's been a good experience.

We've had the 2-10 Home Buyers Warranty for 11 years since we purchased the house. I don’t think the warranty is worth it but it’s for peace of mind. I have no problem when submitting a claim including interactions with the claims representatives though we had a little dispute one time. I've always been satisfied with the service contractors as well.

This is the worst company I have ever tried to deal with in my life. For starters the form we signed at escrow and sent a check for was not the same contract form that we received later and that they follow. Many more additional exclusions! We called in a claim due to the air conditioning system not blowing any air. That was 4 weeks ago and 2 different contractors to look at the problem. The first contractor was here for 5 minutes then told us to call someone else to get a air balance report. How do you get an air balance report if it doesn't blow any air? The second contractor said the return air duct might be too small and that the 2.5 ton unit was too small and should be a 3.5 ton unit for a 1,500 sf house here in Az. Sounds to me like improper installation on both items so you would think we would be covered.

We’ve been in the house for 3 years. We’ve had three different air conditioning problems, but it’s fixed now. However, a couple of times when we filed a claim with 2-10 Home Buyers Warranty, there was an issue. My wife has MS and we can’t be without air conditioning because the temperature affects her badly. It’s 95 degrees outside and I had to send my wife to our relatives for a week. We couldn’t even stay home. If something happens on Friday, it’s hard to get service. Sometimes we didn’t get any help until a week later because nobody calls you until Monday and then they schedule you for Friday. Other than that, it's been fine. The contractors were very polite and professional. Overall, they tried to do very well

2-10 was the warranty that was with the previous home owner. I felt it was more convenient at the time of purchase 12 years ago and I haven’t had any problem going forward. I've filed several claims with them and I essentially call it in. You have to be patient in the process but it’s not necessarily with 2-10, rather it's the availability of the contractor. Depending on the time of the year, the length of time someone comes out varies. During the summertime when my AC needed repair, it could be anywhere from a day to four days. But as far as the AC repair, it has been pretty consistent with the use of the same contractor. As long as the company is still a part of the warranty, I’ll go ahead and request their service. Overall, I’ve been pleased with 2-10 and I’ve continued to renew the contract over the years. I’d recommend them.

2-10 came with the house and we've had it for less than a year. The re-up is coming soon but we're not 100% on that. We had a couple of bad experiences with the home warranty folks so we're still debating. Submitting the claim was tricky. It was on a weekend and the first thing they came up was that it may be anytime between eight and twelve hours before somebody contacts me. Then, the plumbing company wanted me to wait 24 hours before they come out to the house. But my bathroom was about to smell so I called some other professional plumber who came right out and took care of it.

In January I requested a plumber for what we thought was a leak in our basement bathroom, sure enough that was what it was. When the plumber opened the wall to fix the pipe he discovered black mold. We had to have the bathroom gutted and then put back together at the tune of over $3500. Here is a few months later and we noticed the paint bubbling up, we believe there is another leak in one of the pipes behind the wall. I went online and put in a service request, several days later I got an email and voicemail stating that they had no one to send and I would have to find someone myself. This is one of the reasons why I have this policy, I don't have the time to call and find someone myself.

The previous owner of the house had 2-10 and when I purchased the home, it was a part of the package. I didn't change and I've had it since July of last year. My garage door needed repairing one time so I called them. Submitting the claim was simple and it wasn't difficult at all. Also, it was pretty good with the claims rep. The contractor was fine and he had to come back. It took a day because he started with one thing but the issue was something else. But other than that, there were no issues with it and it all worked out pretty good. The door is working fine since the repair. It's been a pretty good experience.

When I couldn't get any water out of the shower, my son who's a plumber looked and it and said he was afraid he'll break it if he messed with so he told me to use the warranty. So, I called 2-10 Home Buyers Warranty and a man came the next day and said “I don’t know what they put it together with.” But they had to take a hacksaw and saw it apart to get it to part. However, their bill wasn’t reasonable though I didn’t have to pay it. I paid the $100. The man said, “You can thank God you got the warranty. Otherwise, this would’ve been a pricey bill just to try to get that screw out of there.” My shower has been working very good since the repair and I’d recommend 2-10 to anybody. I’m very satisfied with them.

I got this home warranty when I purchased my first house. For starters, the companies they send your claims to are GARBAGE. I had multiple companies they routed me to that had an F on the Better Business Bureau, and 1 star on Google/Yelp. When I called to ask for a different company they gave me a really hard time, were rude, and would not send me to a supervisor one of the three times I asked to speak with a supervisor.

I purchased a home and 2-10 Home Buyers Warranty were the ones who had the contract with the builder before that expired. I continued the coverage with 2-10 because it was the prudent thing to do. Their claims representatives have been courteous and always provided timely responses. I've received satisfactory work from the contractor in every case as well. I've only had two replacements and they have been working fine. The repairs have also been fine.

As any first time home-owners, we bought 2-10 Home warranty and hoped we will not need to use it last year April. But our stainless steel 30 inch microwave stopped heating sometime between Thanksgiving and Christmas. It was all solid, would turn on, table moving, but won't warm/heat/cook anything. We called 2-10. They scheduled a contractor ATES Inc. I don't remember exactly when, but sometime in December contractor came, picked up our microwave and asked us to pay service fee which we paid right away. Then we just waited and waited, neither Contractors, nor 2-10 called us back for any follow up. We called the contractor sometime in Jan. After many calls directly to their voicemail, we were able to talk to them and they said soon they'll have resolution. Then again early Feb and then again end of Feb.

Every year their price keep increasing. And I'm not talking about just a few dollars, I'm talking about hundreds of dollars increasing each year. Since 2005 when I had my home prior to this home, I've already been with 2-10 Warranty and I will only be with them until the end of the month. I just sent in a letter with payment and emailed to cancel my membership for the end of the month because that's too much money.

We moved into our house on Feb. 27, 2017. Our issue is with a Whirlpool washing machine that was originally installed when the house was built in late 2011. My wife completed a number of wash loads over a three day period without any problems. On the fourth day she used it and after running a number of loads the machine began making a knocking sound and she noticed a small pool of water on the floor. We contacted 2-10 and they sent out a repairman two days later. The repairman said the bearings were going out on the washer and that it appeared to have a small leak somewhere. He was unable to get it to leak again after running 3 cycles. He said the knocking came from one of the shock absorbers letting loose. He said machine was repairable and would submit request to 2-10.

2-10 customer service will tell you they don't have service in your area and ask you to identify a contractor yourself. Even you get authorization before the work, they won't keep any authorization in the record and will try every way they can to deny any payment. Never let them fool you. Insist on that they send someone to fix your program. Please also pay attention, there is a $500 cap. Also, customer service is very rude and with limited experience. Don't trust them.

When we bought this house, 2-10 Home Buyers Warranty came with it. We did a couple claims and their technicians did a real good job. Overall, I like it and they've done a great a job.

My realtor recommended 2-10 Home Buyers Warranty when I bought the house. She had a positive experience with them. I'm retired now, but I sold real estate in Atlanta and I always worked with American Home Shield. But in Tucson my realtor was with Long Realty and they prefer 2-10. It's been very satisfactory when submitting a claim through 2-10. I usually try to do it online.

My experience with 2-10 HOME WARRANTY has been terrible. Recently bought a house and got a home warranty from 2-10. Within the first 30 days I had to call to have someone come look at our heat pump as it wasn't blowing cold... Service tech said it would definitely be replaced or repaired. 2-10 is refusing to touch it at all claiming preexisting conditions!!! REALTORS DO NOT RECOMMEND THESE CROOKS... HOME BUYER BEWARE OF 2-10. READ REVIEWS!!! I most certainly wish I had or my realtor had because if we did we would have chosen a different company...

When my warranty on the house dwindled down, I researched a little bit, then I renewed with 2-10 because their warranty was what we were provided with originally when I built the house brand new, so I figured that I might as well stay with them. We've had coverage through them for eight years. Everything went good with them. Every time that I had a problem, I called the reps and the service was excellent. No problems at all. It was very good when submitting a claim with 2-10 and the reps online were excellent. The service contractors that were sent out to do the repair work were very good, and everybody was super professional. If we ever bought another house, I would use them again. They're great and wonderful.

2-10 Home Buyers Warranty was suggested by my realtor when I bought this house. When I filed a claim to them I went online and filled out a form that had a few questions. Once I did my claim, they called me to get things set up. The contractor came on time and took care of the problem quickly. I paid the deductible and 2-10 took care of the rest. All in all, it was pretty easy and if I have an issue, I won't hesitate to put in a claim.

We have had a 2-10 warranty for 4 years. At first, we were very satisfied, but in the last 6 weeks have had such poor service that we are cancelling our warranty. In mid-February, we made a claim on our refrigerator. The ice maker had dumped large amounts of water into the freezer, which had run into our basement. Shut off the water and called 2-10. Repairman showed up on 2/20, replaced compressor, could not get ice maker to work. He returned the next day with new ice maker and installed. No ice. He called next day to say he may have forgotten to turn water back on. I turned on water, noticed pipe was wet, but think much of it. Still no ice. I called repairman back. (It took several times to get an answer, tried leaving messages.) Reported problems, said the water line would need to be seen by a plumber.

I have been a loyal 2-10 customer since 2013 and have purchased many of the extended coverage services. Last year we had a claim for our water heater and I have not been happy at all with the outcome. 2-10 would not replace the water heater with the same capacity of the unit that went out. They put an "attached" tank on top as if that would get us to the same capacity we had, which it did not. They said that was the best they could do or we could pay the difference for a second water heater. I assume some fine print somewhere allows them to take this position. Prior to this claim, we had a few others during our time with 2-10. Most problems were resolved, but not without many phone calls and at times "parts not covered".

We closed on our home on 3.13.2017. On 3.20.2017 the finished basement flooded with water coming up from the ground. I assumed customer care that it was an issue with the sump pump and was told that it would not be covered. On 3.25.2017 I called out of curiosity to verify what my coverage did include when I was told it was to include my sump pump. Created a service request and on 3.29.2017 a contractor came to evaluate the situation. My sump pump was buried outside in the dirt underground. I was told it was need to be dug up, and relocated including jackhammering part of the unfinished side of my basement and that it would all be included in my warranty. Today, 03.30.2017 I get a call stating it's my responsibility to dig up the old pump and that 2-10 was only going to cover up to $500 for the relocation. The job will cost nearly 5k.

When we bought the house, our agent recommended 2-10 Home Buyers Warranty. We’ve submitted a claim twice and so far, my interactions with their contractors were okay. We paid the approved vendor $100 deductible and then they submitted to 2-10 for final payment on whatever else the balance was. However, we’ve had problems calling the line 2-10 set up. Also, I wish they would give me a choice of vendors because, they just told me a company will be calling me to set it up, but I don’t know if these guys are any good or not. I have to take the assumption that they have been properly vetted.

The vendor that came for the furnace was very good. I liked him. He was very nice and he knew what he was doing. He came in, checked it all and he personally showed me what it is, how they're gonna fix it, and what to look for if the situation repeats itself. That was good and he didn’t tell me I need to have extra work. So I’m happy with that. But sometimes contractors come in here and they see that I need this and that.

Horrible service. I had a claim back in 2016 when I had bought my first house. I lived in my house for 4 months when I had a sewage problem starting in my 2 bathrooms coming up through the toilet and the showers. I did read the policy and the policy does cover polybutylene, the damage happened underneath my house and continued out into my front yard. 2-10 said I needed to contact home insurance and I did and told me the warranty should cover it. 2-10 didn't cover it and said it is not on the policy and I need to read it again. And to top it off 2-10 didn't have record of me having a warranty, which wasn't all of their fault, part of it was the realtor.

2-10 Home Buyers Warranty's local representative sold me on their service. I have had them for about 4 years now and submitting a claim with them has been pretty good and usually easy. I have submitted most claims online and they have been fairly responsive. The vendor would call me to follow up and then come out in due time.

2-10 Home Buyers Warranty was recommended to me by my realtor friend. I've been with them for two years now. I've only had a few claims, and they've been fine with dealing with it. I submitted the claims online, and it has been fairly easy. Overall, my experience has been fine and adequate. I would recommend them.

We've been happy with the contractors sent by 2-10 except with one company. The contractor came for two different things. We had a problem with our toilet and he scratched it up. He was very rough and acted like he was in a hurry. We realized we couldn't deal with that particular company anymore and then we found out we can request a certain company to come. It was a drain out notice and it made the best experience.

I'm a real estate agent. 2-10 Home Buyers is known in the industry and I recommend them to all my clients. I know them to be a good company from other agents in the business. We also have a 2-10 rep that stays in touch with us. It's easy to submit a claim. All I have to do is call the 800 number and their claims reps get somebody out here in a reasonable amount of time. The service contractors were all nice and helpful as well. It's been a professional experience with 2-10.

We've had 2-10 since 2010. Setting up a claim is very frustrating because I can't select my own provider anymore. Before, I used to be able to call the provider that I knew that was with 2-10. And now, they assign it randomly to somebody and I don't like that at all because where I live, the phone exchange is 636, which is Jefferson County in Missouri, and Jefferson County is huge. It covers places that are two hours away from here. And so, there's been a couple of times when a provider was assigned to me who came from a very long distance. This one plumber called me and told me my place is too far and that he couldn't make money coming here. He said it's big a waste of time. So now I don't even do the claim online anymore, I make sure that I call. Or, the last time I did it I put in the notes, "Make sure you have someone who comes to my ZIP code" and that's gotten better since I started doing that, at least.

I've been using 2-10 Home Buyers Warranty close to 10 years now and I'm thinking about changing because right now, I'm not really satisfied with the service. They're not as competitive now. I didn't get a chance to shop for it, but I decided to just keep it. But I'm paying in the shop because sometimes when I call, nobody answers and I think it was delayed. Also, I had a problem with the plumbing. They got the wrong person. 2-10 called the repair person and he said, "It's not my network." That was time-consuming.

We bought the warranty on Dec 16th when we bought a home. On Jan 19th I submitted a claim on our microwave/oven combo. The turntable was not turning and rust developed after something boiled over. After the contractor came and checked out the unit, 2-10 called and said the rust was there before and they couldn't cover it. (We had a home inspection and there was nothing wrong with microwave.) OK that is fine. I will take care of the rust myself just replace the motor. Now it is March 19th and after multiple calls to 2-10 and the contractor the microwave is still not fixed, yet on their website the claim says job is complete. If I had a chance to do again, I would pick a different home warranty. Buyer beware!!

We had 2-10 Home Buyers Warranty, dropped it and then picked it back up a few years ago. Then because we were not pleased, we did not renew this past January. We had filed a claim for a heating system that wasn't working right. I was told the guy who came out was the Manager. His name was Bill and he was supposed to fix it. I thought everything was fixed. A few days later, it was the same old thing. It turned out that it was never fixed. I called somebody else and another guy came out. He told me what the other man had done, it had something to do with the thermostat. He said that he got it working. Three days later, I had no heat. I was tired so I got somebody else and I got another home warranty company.

2-10 Home Buyers Warranty was one of the options presented to us when we originally bought the house and we went with them. Submitting claims is pretty easy. We go online, fill out a little form and they take it from there. They always call us and that's usually the next day. There have been times where it's taken a while to get something fixed. It can take a little bit longer for the guys to come out and that's usually a scheduling thing. We had a hot water heater go out on us. It was a couple of days before the guy could come out, look at it, see exactly what needed to be done and get the hot water heater in. That was about a week-long process from the time it died until the time we got a new one. But it's what happens when you deal with a warranty. Also, we never had a problem with any of the folks that they send out. They've been really good.

Waste of money and RUDE! We received our warranty when we purchased our home. The air conditioning in our house was not working. We called them on 2 different occasion. Both times the company THEY CALLED said we needed our system replaced. They refused to replace the system and told them "to fix it." Each time we called was costing us a $75 service call.

I bought this warranty when we purchased our home and have been very disappointed. We paid for extended warranty to cover our pool, but when it came time to use it, they did not have anyone to service pool. Don't offer it, if you don't have anyone to service it. It was a headache all the way around. We had our dishwasher go out several months ago and the service contractor they kept sending (he came out 6 times) could not figure out what was wrong with it. Called and explained it was time to just replace it after spending several hundred replacing parts. Hmmm surprise no one could make that decision. I could have saved them a lot of money if they had listened to me several hundred back. They would not authorize it. Had to fight to get someone new to look at dishwasher.

To be a first time home buyer I have had the worst experience with 2-10 Home Buyers Warranty this month of March. I call to report low hot water pressure throughout my home.That was the ONLY problem that I had. I Call 2-10. They sent a plumber from Miller and Sons, came out, he change few things on the hot water heater that did not solve the problem and I had to pay $75.00. I don't think I should have had to since the problem wasn't resolved so he gave up after his services. It made my bathroom sink LEAKED, so he suggested a second opinion.

I've been with 2-10 Home Buyers for years, but I quit. When I had it, I just bought the house and didn't really need the warranty. I didn't know that when you buy a house, they sell everything. I've been short of money too so I said that I'll just save a little bit. But since I've had them, they've been giving me good service. So, I decided to take them back last year other than to go looking for other company. The claims process was always great. When I call, they listen and answer right there to address the problem. They right away name the technician or when they're supposed to come, they call right away.

Our heater went out in the middle of winter on a Saturday night. We spent one night freezing and called to get it fixed through 2-10. Their service person wouldn't come out until the following Friday to fix it. We called and got authorization to get it fixed out of contract because of this. The bill was $388 to get fixed and all we got back from 2-10 was a check for $80. I'm going through chemotherapy right now and there is no way I could live in a house that cold for nearly a week. We needed it fixed ASAP. What good does a warranty do you when they take so long to fix it with their people and when you go out of contract they barely pay anything for it. Same thing happened with our air conditioner in the summer. We had to wait nearly a week to get it fixed. We are NOT renewing our contract with them again.

I've had another service before 2-10 Home Buyers Warranty, which I hated. It was just terrible. I had two houses covered under it and they were extremely hard to deal with at times. Also, I did not like the service people at all for the most part. They'd tell me they'd come between 8 o'clock and 5 o'clock and the guy would turn up at 7 o'clock that night and then not take care of the problem. I've had that happen twice so I was not a happy camper. Then, I learned about 2-10 through my realtor and this is my second year with it.

Submitting claims with 2-10 Home Buyers Warranty wasn't really difficult. They have to be informed on what the situation is and based on that, they get the information and they'll let you know that they will have the service contractor call you from your area. The first time I called was for my sink. Water was leaking in the bottom of the sink in my kitchen and water in the pipe system went to my basement. The guy came out and he had to look at two different areas so he wanted me to pay for two different visits for $75 each, which would be $150. First of all, the 2-10 person had told me that they would lump it as one and he didn't even do much because all he did was change the elbow of the piping under the sink and that's it. It became an issue and then after they called back, they have to classify it as two separate orders.

I would not recommend these people for anything. All they do is denied claims and tell you it's a exclusion and not covered. I have all intentions of turning this over to my attorney to pursue thru litigation. They will pay one way or the other. Please avoid at all cost.

We have a 2-10 Home Buyers Warranty with the house when we bought it. I've had work done with them before and it's been working out good. I just call them when I submit a claim. Then they give me a claim number and report it to whichever service I need. The people that I talk to are friendly and knowledgeable. But they should contract with better companies because there were a couple of times that they sent people who seemed like they're not as qualified or knowledgeable.

2-10 resolved the issue to my satisfaction.

I've been a member of 2-10 since I bought my house back in 1990s. The house gets older, everything started breaking down and so far, the service is good. I kept top of it every year because I didn't want to lose it. I'm glad I did. They've been very helpful and I have no complaints.

We submitted a claim to repair our dryer since it makes a very loud noise and clothing gets stuck on top. It has torn multiple pieces of our clothes. After the first diagnosis 2-10 says the dryer still heats and tumbles and therefore it is not broken. The second service provider who was suppose to come out for a second opinion gave me a window from 12-4 pm and never shows up! Back to zero for me. Please explain to me how a dryer that destroys clothes is not broken? This is ridiculous. Wasted so much time with this - if you are considering 2-10 - go with somebody else. We will certainly cancel our membership and I will use social media to ensure no other consumer has to deal with these rude people!

A friend referred 2-10 Home Buyers Warranty to me and I've had them for six years now. Submitting a claim has been an easy process. However, I've experienced that the companies that they send here to do the work were not the best that I would have chosen. Also, the deductible is starting to go up every year. One time, I had an issue with the technicians who came to fix my washing machine. They worked on it three or four times, but couldn't get it right. Then, they said it couldn't be repaired, but 2-10 couldn't match the value of the front load washing machine that I had. So they sent me a check. Although there was one time I had some plumbing work done and the plumber was really good. Another time, an electrician had to come because something went out in my ceiling fan and the guy did a good job. Despite the incident with the company they used to work on my washing machine, I would recommend 2-10 to a friend.

I got 2-10 Home Buyers Warranty when I bought my house about five years ago. They came out and fixed a problem in the first year I had them so I stayed with them. The last claim I had was filed over the phone and the claim was to check on a leak in the toilet in the master bathroom. The rep on the phone was very knowledgeable. Overall, 2-10 works out fine.

It wasn't hard to submit a claim to 2-10. However, I was given incorrect information when I called and that just snowballed into a lot of unpleasant experience. I called before the 30 days to add the pre-season tune-up and also the cheaper service charge. They told me that I already included that in the plan when I was having some issues with my heater. I was thinking maybe the heater just needed to be serviced because no one was living at home.

When we bought the house, we had the original homeowners pay for a warranty for a year. I didn't know about 2-10 Home Warranty then until it came up in our thing. We have them for four months now. We filed a claim when we needed some electrical work done and the guy who came out was nice, courteous and efficient. Then our refrigerator started acting up and the guy who came over said he couldn't do anything with it. He then replaced it with a new one. It took a couple of days from the time I submitted the claim for the techs to come but when they did, they were friendly and excellent. Once this warranty runs out, we will continue the program because we've been satisfied with 2-10. I recommended it to my neighbors but they said one has to be a new homeowner to get it.

When we bought our home, 2-10 was the warranty that the builder established. Something came out in the first year and the warranty worked well. We just figured if that was what the builder chose and it went that smoothly we’ll just keep using it. I usually file a claim over the phone. The recording gives the option online, but it’s easier for me to explain with a person. In that part, it is good. The only issue I had was when I could not pull up the work order request on my email when they sent the confirmation in. So I called and asked them to send it again, but they couldn’t resend the message. I didn’t understand that. When I called back, the other person was able to pull it up, so I could write everything down. But everything else has been pretty good. We've utilized 2-10 a little bit over the years and it's been a good experience. I’ve recommended it to four of my co-workers.

We've been with 2-10 for three years, so they have a history on the house. We have always had good luck with everyone we've dealt with. We've had a couple of air conditioning calls and there was a time when one of the guys wasn't able to get out for a week and that was tough. But other than that, the guys that we had used originally took care of it. They've done good and we haven't had any real issues with them.

In summary, my experience with 2-10 was terrible. I wasted a lot of money on this company. I was paying for a year and a half for home insurance so when I have problems, they cover fixing it. When I had my first problem in my air-condition unit, they did not fix it and they were not willing to fix it. My air conditioner broke down, I called 2-10 and they sent out a contractor who did not focus on solving the problem, instead, he focused on selling me a unit outside the insurance coverage and convincing me to not file a claim and buy a unit directly from him. Of course, so he can make more money. I have this well documented. When I asked 2-10 if the contractor is allowed to do that, they said yes, it's allowed. Of course, it's not allowed! I am not calling to have somebody give me quotes that are double the standard price! I am calling to have my problem fixed.

If I could give 0 stars I would. Steer clear of this money pit!! I had a plumbing issue where none of my toilets would flush on a home I purchased 2 weeks ago. First instinct was to make a call into our 2-10 warranty. (Which was about $600 for the 'supreme' coverage). So, right after spending the $600 to purchase the warranty, I had to pay $100 for the service call. Not a big deal at first, until the plumber gets here and says he doesn't see anything and needs to use a video scope. $300, and guess what 2-10 doesn't cover the video scope. Well how in the world else would you identify the cause of the plumbing problem without the video inside the pipe?!?

When we purchased our house, we told our real estate agent that we wanted a home warranty. 2-10 Home Buyers was the one that they recommended. We've had the coverage since September of 2016 and submitting a claim has been easy. You can do it online but most of the time I just give them a call so that I know that it has gone in. Also, they're friendly whenever I speak to them.

I had a gas leak in my basement coming from my hot water heater. I called the Gas Company and they sent a representative out to inspect and then fix the leak. 2-10 will not cover the repair cost since it was not authorized before the repair occurred. EVEN though it is a gas leak and my gas provider was not going to leave my house before fixing. How long was I supposed to wait for them to authorize the work or not? The gas repairman was at my house and he was going to fix it regardless.

I have a 10 years structural warranty with 2-10 Home Buyers Warranty when I bought my house in 2014 so I thought I might as well go with their warranty for the rest of the house. So far, I've filed a claim twice and their process wasn't difficult at all. I just call and let them know what was going on. There's a fee that I had to pay and the next day, they resolved my issue. Their contractors were very courteous. I leave my garage open during daytime but instead of them trying to walk into my garage, they stayed out there and rang the doorbell and they had identification.

My water heater wasn't coming on so I placed a claim with 2-10 Home Buyers Warranty. A guy came out and made a satisfactory temporary fix, then came back a couple of days later and made a more permanent fix. We haven't had any problems with the heater since then.

2-10 followed up with us after further review of our claim and issued the maximum settlement allowed per our policy. We are very grateful for their quick response and resolution.

Submitting claims was very hard to track at first because 2-10 Home Buyers Warranty was very slow. Their line was always busy and I couldn't get to them. I have to call back or be on hold for 25 minutes then, walk away and leave the phone there or hang up, try again and do it all over again. It's aggravating. Sometimes, it can take a couple of days before I get through but at least, they're trying. They did some things recently to make it a little better but it's still very slow so that's a big problem. We had submitted a claim for the air conditioning. The contractor did some work and replaced a couple of things through the warranty but we wouldn't him back. But the most recent contractor that came out a month ago was okay. Overall, my experience is not good, but it's okay.

We've renewed our warranty with 2-10 three or four times now because it seemed the easiest path because we had never had a home warranty before and we had a good experience in the first year that we had them. It's been a good investment for us. The most recent claim we filed was with the heat pump we were having a problem with at Christmas time. We called 2-10 and they assigned a local contractor to come and fix it. The wait time was probably 48 hours before the contractor could get out so that was difficult. The contractor fixed the problem but within 30 days, it failed again. They failed to diagnose it being a thermostat problem. I ended up calling somebody who installed the unit for the former owners of the house and they were able to diagnose the problem for me.

When I bought the house it came with a year of 2-10 warranty. I've had them since 2014 and it's been a great experience. One time my heater was making a lot of noise, so I called up and they sent somebody out right away. They told me I had to pay $75 and they would cover the rest. It ended up being something that was loose, so the technician fixed it. He was very professional and he came out the same day in an hour. Also, they've always been really nice on the phone when they call me for renewal. They answered all my questions and I've been happy with them. However, in the beginning I renewed by mail, and if I had done it by phone, I would have gotten the same price for two years. That was the only thing I didn't like.

2-10 Home Buyers Warranty came with the purchase of my home. I stuck with them and I renewed three times. My most recent claim was when we had to replace the air conditioning unit and the process was easy. I initially, put the claim online, but this particular one took a long time and there was a lot of back and forth over the phone. But everything else I've done has been online. Their reps were generally quite helpful and interactions with contractors have all been pretty good.

When we bought the house in 2012, the sellers paid for half of 2-10 Warranty and we paid the other half. That was the first year and it was pretty cool and nice. We continued with it over the next 4 years because it really helped us and it's been really good to me. We probably saved $2500 over what we've paid on warranty. We've also increased our protection bit by bit. We got the Supreme protection and a little add on. Then I usually file a claim online and get a call from them within hours, unless it's in middle of the night. In the last two years, we've lost the heat in the middle of the night. One time it was minus 10 outside. The other time wasn't too bad, it's 45. But still, we woke up in the middle of the night and we're freezing. So I bundled up really good and headed back into bed and we got called the next day which was quick.

When we bought the home that we're living in now, a year of free warranty was included with the purchase. We had to use it that first year and it saved us a lot of money. I called them, although I could do it online, as I prefer to talk to people. I told them what my problem was and they were very prompt. I usually hear from a service person the same day. And usually, the day of or the next day, they're working on my problem. I like 2-10 because I don't have to worry about the charges. I write my one deductible check and I'm done. However, we would like it if the price doesn't go up every year. Aside from that, we're very satisfied with 2-10. And at the end of the year, they sent us a letter asking us if we wanted to renew, which I didn't know would be possible. But based on our experience, we went ahead and renewed and we have every year since then.

2-10 Home Buyers' claim process has been very easy and they've been very responsive. All of their contractors were very positive. When my microwave went out, they came and replaced the part because it wasn't heating. And a little while later, it went out again, exactly the same problem. They must have gotten a bad part so they went through it again but I was not charged the second time. Their rep was very professional and everything was very, very good.

I've had a good experience with 2-10 Home Buyers Warranty. 2-10 does what it says it's gonna do. Submitting a claim to them is easy. I call up and tell them what's going on, then they call a licensed person to fix it. And I pay a service fee of $75 when the people come and fix it. Also, the reps on the phone have been fine and very nice. We're dealing with people that are professional and can do their job.

2-10 Home Buyers Warranty came with the home that we bought in the beginning of August. I filed a claim over the phone for our washing machine. They fixed it and it is still working. We had a fine experience and everything was good so far.

I've had 2-10 since I lived in the house which is for 10 years now. I submit claims online, and it's relatively easy. I just have to tell them what system was affected and put in a few remarks. I had pleasant interactions with the contractors that had come. They got out here in a reasonable amount of time and seemed to know what they were doing. There was a hot water dispenser they removed from the coverage that I would have liked on there but other than that, it was good service from 2-10.

2-10 Home Buyers Warranty was offered as the warranty on the house when we bought it and we'll have a year of coverage by March. I had to submit two claims and they were very efficient, came out and fixed the problem on the first time, and I was happy. The only other comment I have is they should keep their bookkeeping more up to date, so a person is not confused. I renewed the contract and I kept getting notices and I don't know whether I got a good deal, bad deal or indifference. Other than that, I would recommend them.

I used to have a different home warranty company but I didn't like it. Everybody was complaining about that one and they're terrible to have. Then one of my friends recommended 2-10 Home Buyers Warranty to me and I've been with them for a couple of years now. I love them as they always take care of me. When I submit a claim, they come on the same day or the next day depending on how busy they are. But when it's an emergency like when my heater didn't work, they came right away.

2-10 Home Buyers Warranty was referred to my real estate agent some years ago and I've had coverage with them for about six years. So far they've covered what I needed to be covered and the rates are pretty decent. The only thing I didn't like is that you can’t reach a person really quickly, but the good thing about it is you can do it through the system and automatically it generates a claim number. But sometimes it's good to speak to a live person, and they're pretty professional and extra courteous when I speak to them. I will recommend them overall.

The absolute worst service. We had a stove that went out and 15 days later... still not fixed. The reason? The contractor never submitted the paperwork. When I called today the only reason my claim got looked into was because I called. Who knows how long we would have waited for someone to fix this. Talked to three people and no one would offer any help, just said we had to wait for them to find a part. We were told 8 days ago that it would take a max of 4 days to get this resolved. Also the last supervisor spoke with said she would do nothing to speed up the process and acted like I was outrageous for suggesting that. I feel that waiting this long to have our stove fixed is unacceptable and I'm completely shocked at the incompetency of the staff. The complete disregard for the customer is unacceptable. Please don't waste your time.

2-10 made this right. They sent a check in a very timely manner for more than we were expecting. Also, the customer service person that we spoke with last took the time to review our situation and got a senior manager involved. They have won me over and I now trust that they will be on our side if there are any unforeseen problems in our house. Thank you 2-10!

After the denial of a claim for emergency replacement of our water heater and our negative review of 2-10.com, the company reached out to us and made an offer of reimbursement equivalent to what the normal reimbursement would have been had we been able to contact them in advance. We accepted their offer and in our minds, have redeemed themselves. They took into consideration that we had never been advised that we even had a policy and further, that it was a holiday weekend. We thank them for that.

We moved here two years ago and purchased this home and the 2-10 warranty through our realtor. When we renewed, we upgraded so we could have better coverage on our heating and air if it went out with it being 10 years old. So we felt good with having 2-10's coverage. We had some small issues that occurred and they took care of it right away. The only thing is that it took them forever to get the light bulb put in for my microwave. They had replaced the microwave with a new unit which isn't a very good one and the bulb burns out every three months. But the reps have always been really nice and helpful. Also, we had two young technicians yesterday who were very professional. They went right to where the issue we were having which was plumbing and handled it immediately.

2-10 Home Buyers Warranty came with the purchase of my home. I called for a plumber and they sent him the next day. He wasn't here very long but he was very nice and professional. Our experience with 2-10 Home Buyers was good.

We've been using 2-10 Home Buyers Warranty for four years now and I'm very happy with them. It was real easy to submit a claim to them. The whole system is good. I'm a retired IRS man and I do a lot of financial reports for my national and local Church so I'm used to numbers. And so far, I've been happy with the cost and the service. Their service has been excellent. I'm very pleased with the professionalism and the knowledge of those who has come in the four different occasions that I used the service. The last gentleman that came for the heating issue that we had was very knowledgeable and very fast. He solved the problem within 30 minutes. Overall, they're very prompt and very professional. It's been a very good experience. I've recommended 2-10 to my four neighbors and I even gave them information.

I had asked for a warranty when I purchased the condo so I got 2-10 Home Buyers Warranty. Submitting a claim was very easy and thorough and they did a good job. We just made a phone call and they responded to make sure they knew what appliances I want them to cover. The contractors were very pleasant and very knowledgeable.

When we went to sell our previous house, our Realtor procured a 2-10 Home Buyers Warranty on our existing house to make sure things that cropped up got fixed. We had to exercise that and we were happy. We also took advantage of the opportunity to procure them too on the new house when we bought it and we've been really grateful for that. When our hot water heater decided it was done with life and sprung a substantial leak, they took care of it and it wasn't a hassle. There was good value there and I have taken advantage of it over the five years that we've been in the house.

2-10 Home Buyers Warranty doesn't cover anything that it's supposed to cover. They couldn't come out and fix the little tag in my oven that was worn-off where the number was. Instead of sending somebody out, they just flat out said they couldn't do it. So, we had to fix it ourselves and it cost us almost $400 to have a plumbing problem fixed because they didn't cover it. So, it's the biggest rip-off. I would not recommend it to anybody who is buying a house nor selling a house because all they're doing is wasting their money.

We bought the house from a couple who lived here and they purchased the 2-10 home warranty for us. We've been with 2-10 for almost a year now. We submit claims online, and it's easy. We're happy with 2-10.

2-10 Home Buyers Warranty was recommended to me when I first purchased the home in October of 2015. I usually call them when I submit a claim and I had very good interaction with their reps. They're very courteous, very professional and very friendly. Their contractor was knowledgeable about what they were doing and I was satisfied. So far, my experience with them has been very good and positive.

This is my first experience with 2-10 Warranty... It has been insane!! I called in on Jan 9th stating that I think my water softener is broke... I have hard water, rust, and slight odor. A 2-10 preferred contractor comes out and says my water softener has a bad control board and it needs replaced. Now I have made over 14 calls and been told every excuse from Charles/Mike/Brandon/Hanjio of "it's a maintenance issue" "call another company for second opinion" and even straight out hang ups!! I have asked for a senior management to assist and I was told by "CHARLES" THE SUPERVISOR they don't speak to customers. So I can't speak to them?? As of right now I have paid my year of warranty and the $100 co-pay to contractor and still have a broken water softener and no one from 2-10 will tell me when or if this is getting fixed. I HOPE I WAS NOT SCAMMED BY BUYING THIS WARRANTY!!

Our furnace broke so we needed to have somebody come out, take a look and fix it. The contractor that 2-10 sent was very professional. He gave me a cell number so I could call him directly. Also, every time I call 2-10, everybody's been good. I had another claim about a dishwasher and I was able to get a hold of somebody and they came out very quickly.

Ten days ago, my heat pump made this grating sound and started emitting a burning smell. After inspection, my fiancé (an ex-firefighter) determined that it was unsafe to run due to risk of fire. I called 2-10 Home Buyers Warranty immediately after this and set up a service request. I will say up front that their phone lines have been staffed by very courteous people--good job there. However, that is where the accolades end.

After our heat went out we called them and had a contractor come out. They took 5 days after deeming it an emergency to get back with us with any answers. I had to call everyday and everyday they would give us a runaround about waiting for something else. Then finally they call us the 5th day and tell us everything is all set to go and the contractor would be out to fix our furnace. Well lo and behold the 6th day we call the contractor to see when they will be here and they tell us it was denied.

I've always had a home warranty with a different company, but I really like 2-10 and I've been very pleased with them. Submitting a claim online is very simple. I just log in to my account which is really easy. I open the service request saying what's wrong, and then immediately they give me a confirmation of the contractor that will be calling me. So, I already have the contractor's name and phone number which is nice. Also, the contractors have all been pretty professional and it's been a good experience. They show up on time and do the work.

We purchased 2-10 Home Buyers Warranty when we bought our home in 2009 and have kept it up every year. Every time that we had to use them, it's been easy to get through and to get somebody out here in a timely manner. We also like the companies that they've used to do the service that was required. We'll keep it as long as we can continue to afford it but if anything starts happening and it doesn't cover certain things, we would just not get it from then on.

I purchased 2-10 Home Buyers Warranty when we bought our home. In the 10 weeks that we've been covered, our experience in submitting a claim has been fine. We did it over the phone and it's been easy. Their reps were friendly and my questions were answered. Their contractor was professional and he did a great job. Overall, 2-10 was able to get professionals to fix my furnace in the middle of winter and they did it promptly.

2-10 Home Buyers Warranty came with the house that we bought. We just got the renewal in the mail and we’re thinking about renewing. We usually submit claims online. We hear back very quickly from whoever they contact to send out. We make an appointment and the service contractors show up and they order the parts and then they come and fix the issue. We had a problem with our AC, which was a big ticket item and we forgot about having the home warranty, so we did not get reimbursed.

I understand that every has their own experiences and I can only speak for myself. When you hear "Warranty" to an extent you feel secured knowing that you will be covered for whatever comes your way. Exactly what I had in mind when I agreed to buy a home warranty from 2-10. Everything went to ** when things got real and I happened to need their services to fix my water heater problem. No hot water was coming out of our water sources. They send in a plumber at first to try and fix my water heater and so you know every time they send a contractor to you they charge you $100 for service fee. So the plumber came by and said that it was not a plumbing issue but an electrical problem, took my $100 and left. Then 2-10 fetch in an electrician and to my surprise electrician said it’s not an electrical problem but a plumbing problem. At this point I already spent $200 and get nothing back.

I've had 2-10 Home Buyers Warranty for at least eight years. We've submitted a few claims and I've had some ups and downs. I had one claim that I had issues getting checked. I kept on contacting 2-10 and they said they'd get back to me and didn't. It took about a year and a half to finally get the claim from them. They also have a bit of an issue about selecting who to send to your home. Sometimes the contractors respond very often and sometimes they take five days before you hear from them.

We've only used 2-10 Home Buyers once for the garage door, and they gave us the number to call for the repair people. However, the hold time was ridiculously long. The contractor had to call the warranty company too to make sure that the part was under warranty. They were also on hold for an hour and a half trying to get approval. But did what they needed to do.

My agent and my buyer's agent seemed to recommend 2-10 and they were both experienced agents, so I went with 2-10. During the claim process, I have to call because every time I try to register online, it doesn’t recognize my account. So every time I do the claim, I call and I get a response pretty rapidly. Usually, the service is within 24 hours if it's something that’s rather drastic. If it's not, that could wait a few days, but they do a good job prioritizing. I had a claim that ended up not being covered by them, but the fix was so trivial. The guy took the service on our co-pay which was fine.

When I bought a house in 2008, one of the real estate folks mentioned about 2-10 Home Buyers Warranty. I had no problems filing a claim with them and it's all been very easy and quick. My wife was usually the one there when their service contractor came and she was happy and never complained so I'm good. The claims weren't anything really big, just odds and ends. One time it was for the air conditioner, for the washer, and for the dryer. They came out, fixed it and it was no big deal.

The real estate agent recommended 2-10 when we purchased the house. We have submitted a claim for a small plumbing issue and the contractor was great. It was late in the day but they came out and took care of it, and I'm very satisfied with that. The only thing I wasn't happy about was everything was automated. It would have been nice to speak to someone because that's what I wanted.