2-10 Home Buyers Warranty Reviews

I’ve been with 2-10 Home Buyers Warranty for about two years now. So far, I’ve used their service once for my dishwasher and once for my AC unit, and so far, the experience has been great. I called on a Friday that my AC was not working and the earliest 2-10 could get somebody out was Tuesday. The gentleman came Tuesday morning and within 40 minutes, everything was back up and running. It took a while for them to schedule somebody here but considering it was the weekend, I kinda understand that. If it was a Monday, it would’ve been different. But overall, I was satisfied. Everything was fine. The service was quick and easy. They set everything up, they told me what the cost would be and when the technician would be out here, and everything they said was true.

I submit my claims over the phone and I always had a lot of different representatives with 2-10. Most of them are nice. But some of them have come across pretty rude. Right now, our air conditioning has been broken for 13 days, and it's 82 degrees downstairs. Everytime we talk to them they tell us something different. So, it's been extremely frustrating. May 12th someone came out. The contractor told 2-10 what to do to fix it, and 2-10 has taken 12 days and they still haven't ordered parts. They've told us many different things. I talked to a lady named Max, and she said she ordered the parts and that it would be seven to 14 days until they would come in because they were shipping across the country.

It reached 80 degrees here one day and when I turned the AC on, it was jacked up. It didn't work. So I called it in and put a service request with 2-10. I told them what my problem was and they picked a contractor to come out. They got back with me and told me when the person will show up. I paid the $100 for the servicemen to show and they went ahead and did the work.

I love 2-10. They're awesome. The reviews and stuff that I looked through initially showed that 2-10 is one of the top ones, and everything has been great. I’ve used them multiple times and every time, they have come through. I really enjoy it. I bought it again this year so I plan on keeping it. I have even recommended 2-10 a couple of times already. They have great customer service and I really appreciate that. It means a lot in a company. They have been really helpful because they’ve been able to give me help and advice on what to do. I’ve had the same electrical issue before and they would tell me that since I'm calling it all at one time, it's only one deductible. That is awesome. It helps save some money. I usually call my claim in over the phone so I can give them a little bit more details of what’s going on and the process is great too. It's not hard at all. It’s just knowing exactly what it is that you are needing help with.

I filed a claim with 2-10 Home Buyers Warranty but they don’t cover it. I had someone come out but then when they sent the diagnostic back, 2-10 said that it wasn’t covered on the warranty, so I haven’t gotten it done yet. 2-10's representative was fine. However, the contractor had a little bit of an attitude, but it wasn’t that big of a deal.

My biggest complaint with 2-10 is that the contractors that are typically contacted don’t contact us within the amount of time that they are supposed to. So, I end up having to call back or clients have to call back and get a company to schedule with us. Also, sometimes, certain things that aren’t covered. At one point we had an issue with an air conditioner awhile back, and there was a lot of back and forth between the homeowner and the contractor, and then what 2-10 would cover and what they wouldn’t. And the homeowners eventually just said, “Forget it. This is such a headache.” They felt like they were getting put through a lot to get anything taken care of. But that was just one circumstance.

It was difficult not being able to talk to somebody when submitting a claim at 2-10. I had to go through a series of punching numbers. This happened on Wednesday and I didn't get a contractor till Monday. The contractor put in a new hot water heater and was perfect, but I'm dissatisfied with the amount of time it took to get them to the house to fix the problem.

2-10 Home Buyers Warranty came with our house. The people before had it and didn’t have any problems so we just thought we'd just stay with 2-10. Submitting a claim by phone was a fine experience. 2-10 contacted the contractor and the contractor came the next day. He was very respectful and did what was needed to be done. It turns out that the AC just needed Freon and has been working fine since the repair.

My experience with 2-10 has been pretty good and pretty responsive. However, navigating through their site is not that easy. I do it on my phone. But you could figure it out if you deal with it long enough. Also, when I put the service request in, I didn’t hear anything, but when I called, everything was immediate. They set me up with a contractor quickly and I was able to get my service done the next day. The service that I received from the plumber for the water heater was good, as well. He worked to see if it could be replaced. I'm still waiting on them to give me a call back for the actual replacement of it, but the heater's working right now.

My recent experience with 2-10 Home Buyers Warranty was great. The previous owner used to have 2-10 Home Buyers Warranty. I took over and stayed with them. It's a great program and I like it. I had a plumbing repair claim and it was determined that the main hose for inside the house in the basement was leaking. I got somebody to fix the issue right away and it cost me around 1,500. 2-10 refused to get me anything even after I got a deal. For my washer and dryer, ordering parts took too long. I reported it before April 19 and it took a week for someone to come over. Ordering the parts took a month. I called many times, but the tech said he didn't get the part and that he had to order it. Hopefully, the washer and dryer are fine now. It got fixed and everything is okay. The washer and dryer are something very important in the house. Imagine months without it. Even with all the big issues, 2-10 is a great company and I like it.

I am writing this review while I am in the midst of activating the home warranty purchased through a house purchase. It has been 10 days since my insured fridge failed on Friday April 26 and there still is no end in sight. 2-10 Home Warranty is the opposite of customer-focused, lacks ownership and accountability for driving customer results. It has become apparent to me that they are in business to collect money and not deliver on their service. Further, many of their customer experience practices are questionable at best, and leave customers in the dark about if and when resolution will found.

I do my claims with 2-10 Home Buyers Warranty over the phone. And their representatives have been okay. They give me the contractor information right then. The contractor contacts me at that point. Some of them come right on out. Some of them don't. With the claim that I filed for my microwave, they were able to come out the next day. That person came scrambling out. As far as my garage door, they assigned one person. But my tenant had an issue with him, and he didn't want to fix the issue. So, then, they assigned it to somebody else because the original person said they were done fixing that issue. So, when they assigned to Door of America, he took a little while. I had to keep calling him. He fixed the issue a year or two ago. But he eventually came out to fix it. But it took him a bit longer than I wanted to take.

I have called 2-10 a bunch of times and I've had a good experience. When our air conditioner wasn’t working when we turned it on, I called 2-10 to submit a claim. The beginning was kind of chaos, but it ended up being okay. The company that we went through was having internal issues. When they originally fixed it, it wasn’t fixed. And then it took a month for somebody to come out and actually fix it. The owner who came out and fixed everything was amazing.

I normally call in my claims with 2-10 and their reps are very helpful. And so far, the contractors have been very knowledgeable, respectful and polite. I filed a claim for my central air. There's two problems. One, the electrician needs to come out and replace the breaker. The second part, there's a leak on one of the core lines, so that has to be replaced. That was why we have loss of Freon and some other things has to be done and 2-10 don't cover it, so it has to come out of pocket. But the other items that need to be replaced, it's covered under the 2-10 warranty.

2-10 Home Buyers Warranty is okay, but I'm looking for somebody cheaper. They don't have a whole lot of what I'm looking for in coverage that other companies carry. Also, the people that they send over are very low end and sketchy.

I heard about 2-10 from neighbors and upon recommendations from people, I decided to go with them. I’ve been with them for five years and submitting a claim is usually good. However, there was one time when they couldn’t find a part for my AC. It took three months without having an air conditioner and then, they gave me $600 only. I had to replace the entire air conditioning unit, which cost me three grand, just because they couldn't find a $200 part. All the other claims I made, though, were fine. There was one guy who came to fix the fridge and he showed up drunk. So, we reported it and 2-10 took him off of their list. Having a warranty is very valuable. 2-10 replaced my water heater and my refrigerator, and I didn’t have to pay anything but the deductible.

Submitting claims over the phone to 2-10 Home Buyers was easy. I called and went right through their system. As long as I follow the steps, their system takes me to who I gotta talk to. When I had a claim for my water heater with them, it wasn't the greatest experience. They said they had 48 hours to find a contractor and we were without a water heater for 48 hours before they called and said they couldn't find a contractor in our area. We ended up having to find our own. I called the first person in the phone book, and they were there in 10 minutes. Still, 2-10 works. We just send them the bill and they refund us the money. Everybody that I've talked to there has been great.

Filing a claim is a bit of a pain. I do it online and if I didn't even bring in a claim and I don't have any other claims out there, then it's just a matter of figuring out the way that 2-10 has us press things. First, they show me what my plan is. I know my plan so that confuses me. Then I go back out, go back in, and then go back out and I just start getting through online 36 minutes just to figure out where in the system I am to actually make the claim. If I have two claims on the same system, the site wouldn't let me do it. I ended up having to call the second contractor in because it's like there's already a claim up and it wouldn't let me open it.

Our central air conditioner wouldn’t come on and I filed a claim for it with 2-10. I submit claims usually over the phone, and the representatives have always been nice and friendly. Submitting claims this time around is good. When I had my stove replaced, it was hard to get a hold of the contractor. They finally got the stove replaced. It took longer than I thought it was gonna be. But with the air conditioner, everything was good.

I've been with 2-10 since I bought this house late last year. So far, my experience has been good. Last time I got a problem, there was leaking in my master bathroom wherein the shower face was under the bath. Their contractor came to my house and told me what kind of problem it was but 2-10 didn't cover it so I fixed that by myself.

I'm the property manager of a house that has a warranty with 2-10. There was a Freon problem with an AC unit and 2-10 assigned a company. I stayed inside the house during the repair and the tenant could not be there. When the technician came and showed me a whole bunch of pictures of the unit outside, it looked like the USS Oklahoma in Pearl Harbor. There was so much rust, it would be caked in rust. He said there was nothing he could do with it and that there was a water sprinkler head that was shooting into the air conditioning unit outside which was causing all the corrosion. So, I asked him what he was gonna do and he said he was gonna report it to 2-10.

My 2-10 warranty was offered as part of the agreement to buy my home and it wasn't great at first, so I asked them for a refund for the last three years, and then they made it right when I asked to keep speaking with their bosses. They were able to get a contractor out to service my air conditioner in 2 weeks. However, they were supposed to order this coil and they said they had to order the manufacturer's one. They couldn't just order an aftermarket one so I had to sit without AC for another two to three weeks. And then, when they came in, I was talking to the AC guy and he said, "No, that was just the aftermarket coil that we just made work." So they kinda yanked me around a little.

Since '07, we've been with 2-10. Their representatives are friendly and their claims process is fine. But 2-10 does not have any contractors generally in the area. And to find somebody who would be willing to work with 2-10 is virtually impossible. It was fine when we generally started with 2-10, but progressively, it has gotten worse over the years. I think they've established some type of negative relationships with contractors in the area.

We had some leaking from the hot water heater. I submitted the claim over the phone and talking to the representatives at 2-10 was difficult. When I submitted the claim, we haven’t had any hot water, and we also had the leak. And they didn’t consider that to be an emergency. While the people that were coming out identified it as an emergency, 2-10 did not. And so they wanted to just submit it as a regular claim, but the provider was stating that they would come out sooner and they just needed 2-10 to escalate the claim. When I spoke with the contractor that was coming out, they were saying that they would not be charging us additional money, but they just needed them to escalate it in their system and resend the order. 2-10 refused to do that.

I submit my claims over the phone and my interactions with 2-10 claims reps have been mostly good. Sometimes they could get a contractor to come out the same day or the next day. But sometimes it takes a few days, which usually happens in the summer time when everyone's air conditioners go crazy in the heat. But 2-10 has been good to us, so we continued with them. We recently had a Freon issue with my air conditioner, and the contractor was very polite and clean. He made sure he put his little booties on when he came in the house, and he went right to work and got us up and running quickly. He showed pictures and showed what was going on. The air conditioner has been working fine since.

I've had 2-10 Home Buyers Warranty for almost 12 years. It was recommended and it seemed reasonable. Submitting a claim is not too bad. Sometimes, it takes a little too long to get a repair. Sometimes, somebody comes in to see what they need to repair, and then they gotta get back with the warranty company and negotiate what the repair is gonna be. And then sometimes, it takes too many days. We can’t complete one job in one day, so I gotta take two days off of work just to get something taken care of. A lot of times, the contractor either can’t make it the day they say they’re gonna make it, or something happens where they need to order a part, and it takes a second day or several days before I can finally get something repaired. The process is a little lengthy.

Every person in 2-10's office is super sweet. But it is the general contractor that is a pain in the butt. He called me this morning and he can’t get here until Saturday. I told him I got a ham sitting in the refrigerator that needs to be cooked and it didn’t fit in my toaster oven. But he was super nice and asked if I would mind if he came in the evening. I told him absolutely not and that he could come anytime he wanted and get me an oven. He said he will be here if he can squeeze it in tonight or the next night, if not, it’ll be Saturday morning. The contractors in Brooksville are super, super booked, but 2-10 have been very pleasant.

I've had to file several claims with 2-10 Home Buyers Warranty over the 20 years that I’ve had my house. When I've called and said that I needed a service request, they’ve been good. I call, I say what I need, and they hook me up with a service provider, and then, the provider calls me within 24 hours and I schedule the appointment. I also had no problems with their contractors. High Priority was one of the plumbing people for my toilets. I had to call them back because the issue continued. And they came and they fixed it. The 2-10 representatives were also very helpful in resolving that. I’ve recommended 2-10 to other people.

My microwave was not working. It wasn't heating up and it had an ozone smell when I would turn it on. 2-10's claim submission process was really easy. I dialed the 1-800 number and then went through an automated service. Thereafter, they sent us out a heating and air contractor. Other times, we had techs come out for our garbage disposal, washer machine and microwave and they've all been really nice people to deal with. Overall, 2-10 is a really nice company. They're also pretty good with their price.

2-10 was purchased as a housewarming gift for me and I’ve had it since March 25. I’ve had an awesome experience. Recently, one of the thermostats went out on the water heater. When I contacted them regarding the claim, they dispatched someone right away. The contractor contacted me within 24 hours. The technician was great, very professional and he fixed the problem.

I have three systems and two of them went out. Kay and her group at 2-10 could not have been nicer. They could not have been more efficient, as far as following up. I was bringing my own contractor in, but the amount that I’m gonna have to pay it out-of-pocket is so much greater than the reimbursement from 2-10. The reimbursement was extremely low. I realized that they get a price break because they’re ordering quantity. But if you looked at two other outside contractors, there is no way that 2-10's in-house contractor resource could come in and replace it at that amount.

I've been managing an apartment for 10 years and I thought we'd use the 2-10 company. Submitting a claim was easy peasy. I usually go on the phone 'cause I'm always on back and forth, and I'm not in my office so I do it that way and it's very fast. They give a timeframe on when to expect the contractors and I like that it's very accurate. The contractors were super professional and they explained everything they were going to do. I find it very convenient having a warranty especially when I'm very busy. If anything happens, it's been very simple for me to get everything done.

Called 4-16 to get service on refrigerator. Service company had not called in two weeks. Called them, they could not care less. New company assigned, never called. 2-10 = -8 which really sums up the service.

The last time we used our 2-10 warranty was horrible. We had a dishwasher that went out. We put a call in on the evening of the 15th of April and a contractor came the next day. He said at first that the problem was the motor and that it needed to be replaced. However, 2-10 refused to replace it. The tech came out and tried to put the motor in and it didn't work. He called 2-10 and since then, we’ve been getting the runaround that they’re too busy. They haven’t had time to look at it.

I’ve been with 2-10 for five years and they’ve been good. I like them. Usually, they answer the phone when I submit claims. We haven’t had any problems with them. And generally, the techs have been okay. But one or two may be so-so. Also, another thing is sometimes if there’s some emergency, we have a hard time getting them.

The 2-10 reps are quick in taking information when I file a claim. They are professional and courteous. 2-10 have good customer service all around.

When I first started, 2-10's home warranty was a bit cheaper than others. I used to call in my claims but then now they have the process online and it hasn't been that difficult. In the beginning, it was a little difficult trying to figure out which way to go with their site. But after a couple of times, it has been a lot easier. Since I've had them, I only had one time when I got into a pissing contest with one contractor. The claim was for my air conditioner which I have on my rental. The tech was acting like the repair was something he couldn't do or didn't want to do. He was asking how he was supposed to do it. To me, he was trying to shortcut.

2-10's customer service was great. I submitted an air conditioning claim over the phone and the representative did a great job. And I was impressed with the service contractor. He also did a good job.

I submitted my claim at 2-10 for my dishwasher online which was pretty easy. I had the option to get $100 to go towards a new dishwasher instead of having a contractor come out, which I did.

I had a leak through my room and upon going to my attic, I figured out that the issue was my condensation line. I called 2-10 but the contractor they assigned took more than four days. They kept canceling. So, I paid out of pocket and had someone come and fix it. Still, their reps were pretty good. They sent me to the right place. It was just that their contractor was not organized.

I had a bad experience with this company. My AC stopped working 2 weeks ago, I submitted a claim immediately, licensed contractor came to fix it. They said that needed Freon. It worked great for a day and then stopped working again. I reopened the claim, same contractor came back and said “We put a lot of Freon, there is a leak somewhere, we will submit diagnostic code to 2-10." After several calls to customer service, and two weeks later, Customer service representative says: “Based on what I am reading here, the service is not covered because the problem is lack of maintenance, dirt caused the problem. So you have to pay to the contractor for their service”.

I called in when my tenants said ac not cooling home, I was told a mechanic would contact me within 24hrs of the call. 4 days later mechanic calls to tell me he is going to be there between 11 and 3 that same day. I left work losing a half day of pay!!!! Only to go and wait for him. He then calls me that he can't make till between 5 and 6, so I went and waited for him again, only he never showed up!!! So I call 2-10 and they tell me I can find my own contractor.

We purchased our home and the sellers had a home warranty with 2-10. Initially, when the sellers purchased it, there were certain things they didn’t put in the warranty. The wine cooler was one of them. So, when we moved into the house and realizing there was a wine cooler and those can be expensive if there's an issue, I called 2-10 and I got that added to our policy. So, we paid the $40 I was to add. We actually ended up having an issue with the wine cooler. And I called to schedule. I was told that for their process, they reach out to some local contractor, and that contractor would have 24 hours to get in touch with me to schedule. And about two days passed, I never heard anything. I called 2-10 back and told them I was just trying to follow up on the status. They tried to call the contractor. But they weren’t able to get in touch with that contractor either.

2-10 Home Buyers Warranty is very responsive. When something goes wrong, they get it fixed. I had one incident which didn't make sense but it was resolved. One year, I had made a service call and apparently, that service call cost some money. The next year, one of the accountants told me, "So you are costing me more than your premium." I told him it was insurance. He was equating what I paid versus what I gained the previous year and he wanted to change the premium. But I told him no and eventually, he said, "Okay."

We've been with 2-10 for three weeks and have had two claims already. I called the number that we needed to call to get somebody out here and I told them what the problems were. Then we had a tech come out to diagnose and repair the problems. I had one issue with one of the technicians from one of the companies though. He wasn’t professional at all. My husband wasn’t home at the time and the technician started asking oddball questions about to us. And when I tried to got through him to show him different things, he didn’t wanna move out the way. He was also making too much eye contact and made me and my friend feel very uncomfortable in the house. I had to file a report against him. That got handled and a new technician was sent out.

2-10 handled the claims pretty good. But every time I renew with them, we asked them to send me some papers saying what they don’t cover. I haven’t received the paper yet, so I don't know when something ain’t covered. I never got my paperwork in four years. If something came up with my air conditioner, they would tell me I gotta pay for certain things to get it fixed when I should’ve had the handbook and looked to see what is being covered. But everything else is pretty good.

Submitting a claim with 2-10 is kind of a pain in the butt. The warranty was recommended by my realtor because the house that I bought is an older home with older appliances. About a week or two after I have officially moved in, I noticed that there was a problem with the heat pump and it was still kinda cold. So, I had a tech come out and had it diagnosed. The technician said that he needed to replace it with a part and I thought I could use my home warranty since I thought it was covered. But when I tried to use the home warranty, they told the service tech that it was not covered because it was pre-existing. When I started reading a lot of fine prints on things, different people that had made complaints against the company, and people having different horrible experiences, a lot of them said that 2-10 would not pay out and say that the issue was pre-existing so they don't have to pay anything.

I had to call the emergency line of 2-10 late at night and a live person answered. That was a huge good thing.

My claim with 2-10 for my air conditioning unit was done over the phone. Everything went fine. A contractor came out within a couple of days and the quality of his work was great. He also kept me in tuned the whole way. My air conditioner has been working since the repair.

Our heat stopped working completely. Contractor dispatched quickly and diagnosed that the unit needed replaced. Took over a week for 2-10 to contact us with information that the unit would be replaced but there were a lot of details not covered by the warranty that we needed to authorize payment for. Once authorized, they then ordered the new unit. Then an additional 2 weeks passed until our contractor received unit and could come back to install it. Along the way, every time I spoke with someone at 2-10 I said, "This is an emergency, we have no heat, why is it taking so long?" No one ever seemed concerned, would just say, "Sorry. This is the process."

We purchased a house and got 2-10 as home warranty. We have not had a good experience with them. Even though we got a warranty with them, I don't know whether I'll be even taking the time to mess with them or call them. The first time, we called about our refrigerator and we talked to a claims guy and found out that we had to pay a $75 service fee. We ended the call and I called Whirlpool directly, who was the maker of this refrigerator, and we got the problem taken care of for nothing.

With 2-10, it's easy to put in a claim but it takes so long for anything to go through once the problem has been identified. We've been having problems since last year. Our air conditioner has been giving us a problem and someone came out and told us it was an electrical issue, but it wasn't. When they came out, it was just to put like a Band-Aid over an issue. So it only lasted until December. We called back in for them to come take a look and the person told us and 2-10 what the problem was, but they wanted the cheaper route of trying to fix something. And now, our unit's still broken. The team at 2-10 are nice. I didn't have any problems with the people that I've spoken to in the past. But they have to go through certain things before they can do certain things.

I made a claim online and the 2-10 website was not very user-friendly with putting in a request, but I figured it out. It would improve if there was a button that you could click on that had request service. Also, the initial service fee is hefty because some things can be fixed under $100. Nonetheless, the contractor that they sent out was from here, and he was great.

We've had a few minor claims with 2-10 Home Buyers Warranty. Every time, the contractor who came in took care of the problem without any issue. We would then pay the deductible and move on. When their techs come, we describe the problem and they would investigate and fix the problem pretty quickly. They always had everything they needed to solve the problem on-site.

Everything has been good as far as interaction with 2-10. My only area of concern is the turnaround time. I understand that 2-10 doesn’t have control over how long it takes, but I waiting 48 hours for a contractor to come out and then waiting more days after that for them to make the repair isn’t ideal. When the first technician from George’s HVAC came out, he seemed annoyed that the house was a two-story house. And because he didn’t have a ladder, he asked me if I had a ladder that was tall enough to get to the roof. I said no, so then he went to Home Depot and bought one. Besides not having the ladder and then scheduling the clean-up, everything went well.

Submitting a claim online to 2-10 has been very easy. We are given a time on when the contractor will contact us. After they do, they give us a time. The contractor who came for my Freon split system was great. He was on time and worked to get everything corrected. Also, he made sure that we had the right pieces in. Even though my system is an older unit, he wanted to make sure he had the correct evaporator that went with it. He was topnotch.

On a Sunday afternoon, all of a sudden, the toilets wouldn't flush and there was water backing up in both of our tubs. And then, the water went down but the toilets still wouldn't flush. So I called 2-10 and they were very friendly and called somebody. And I waited an hour, but they never called me back. I called somebody again who then said they would call another company that was supposed to respond right away and I didn't hear anything. I called back, and 2-10 said I should go ahead and book service on my own since they weren't able to find somebody who could come out. And none of the toilets were working. It was not an option not to do anything or to wait until Monday. It was my first experience with 2-10 and it was bad. And I told them that and they said, "We're very sorry." And then, I called Roto-Rooter and they came out within an hour. They snaked the drain and the toilets started working again. It was fairly easy.

I put in a call about my microwave on April 2nd, 2019. A contractor was assigned but then they would not contact me to schedule an appointment. The contractor finally sent an email to schedule but the scheduler did not work. The submission piece did not function between 3 computers, 2 cell phones, and several friends I asked to do it. So, I asked for a new contractor. This was several days later which I had already told them I would be leaving town and I needed to get something scheduled fairly quickly. They assign a contractor and I get a call to schedule an appointment. No availability until the Monday after and I was leaving on a Tuesday.

I called 2-10 a couple of times regarding a fan and the toilet and it was hard to understand their reps. Initially, I went through my agreement and I thought that the work was covered. And when I called, they told me that it was covered under the warranty. But the last time that I called, a representative said that she could send someone but most likely, it wasn’t covered. Also, they told me that the contractor should call me in the next 24 hours to give me a time with them, but it’s been over a week and the technician never called me. Nobody has come out yet either.

Whatever I need help with, 2-10 helps me out and they give me a work order and send someone right away. I call them if something happens and they take care of things right away. The system is very quick. The contractor goes straight and fixes the problem. They hire professional people. Everything is good.

Having the 2-10 Home Buyers warranty is convenient and expedient as far as getting service for the house. Recently, my husband filed a claim for our garbage disposal and the contractor came within 48 hours. He was very professional and quick and he did a great job. He explained the issue in a very detailed manner and gave me some recommendations so that issue doesn't happen again.

Submitting claims with 2-10 seems to be pretty seamless. We went on their online portal, gave the details of the issue, and they had someone call us the following day. The contractor that called sent out a repair person and I was not here when he came out but my husband was and he didn’t indicate that there were any issues. It seemed to me that the repair went relatively smoothly. The issue caused some more repair work but as far as the part that 2-10 was responsible for, they took care of that in one day. We had a plumbing leak and they fixed it, but there was an issue as to whether or not it was a concealed leak and how much they would pay for that. But we thought that if we had a problem, we just contact them and they deal with it. So it’s one of those things where you need to read the fine print. Some of the finer points of the coverage also needs to be explained.

When our bathtub was leaking into the basement, we filed a claim with 2-10 and it was easy. It seemed streamlined, and we got a response back from the warranty company. The contractor they used was good enough. His name was Juan and he was very helpful during the whole process. He explained what was going on and what he was doing, was very courteous, and wore little booties over his boots so he didn't track muck anywhere. He worked on the issue as much as possible, and he had the parts in his van so it was all seamless.

We went with the 2-10 to fix our air conditioner and they got George out there. He was very courteous, very quick and got right down to business taking care of whatever they could find. He said we have no Freon and we gotta figure out why, so they went through the system and checked it, pressurized it and it got a leak. It was the coil and the compressor on the roof had opened up a little small pinhole. They were there about an hour and had it all taken care of, which was really super quick and neat and just that we had to go for the weekend without having air.

Submitting the claim to 2-10 went great but the contractors were terrible. The first one never contacted me to set up an appointment and I had an appointment with the second one but I rescheduled the gentleman because I was at work. They never called or showed up on the day we rescheduled for. So, my oven is still broken. I called the contractor company that I had a schedule with. I left my name and number but they have yet to reach back. So, I got fed up with it. 2-10 is great and they have helped me out every way. I never had issues with them but 2-10 needs a little sifting through their contractors.

The good: Submitting a request was very easy and the service contractor was out the next day. After the first fix failed, resubmitting the request was just as easy and responsive. It seems for easy (read cheap) fixes, the process and the turnaround is great. The not so good: 4/11, the first service tech came out and attempted a fix (the first request was 6 months earlier which also failed). The fix failed so I resubmitted the request on 4/16. 4/17, the second service tech came out and identified that the coil will need to be replaced due to the location of the leak.

2-10 has caused us nothing but stress. We were originally told that it was okay to pick our own contractor and they would reimburse the full amount of $275. They only sent a check for $75. They told me yesterday that wouldn’t be the case since we picked our own contractor and there is nothing they can do about this. I don’t get why or how they can get away with this.

I've used home warranties for many years. I have rental homes out in California. When I moved to North Carolina, 2-10 was recommended by my Realtor. I had it for the initial first year. When it came to the second year, I did some research and looked around to see if I could get a better deal somewhere else. But I couldn't. I was satisfied with 2-10 so I stuck with them. I'm going on my third year with them. I also bought a plan with 2-10 for a rental home that I have.

The line of our heat pump was frozen, and it was leaking through the wall of my son’s bedroom. Submitting the claim to 2-10 was easy. The contractors have all been helpful and they seem to have taken care of things.

When I submitted a claim over the phone to 2-10, the rep I talked to was super nice and she always called back if I left a message. She calls you to confirm that the AC people were coming out, that they followed up, and she was great. I called on a Friday and the tech came that Monday to quote my estimates. They were super sweet and spent their time answering questions. They had to make a follow-up appointment after a part was ordered but since the repair, the air conditioner worked much better.

It was pretty easy to submit the claim online for my washer and dryer. It took 2-10 about four days to get a contractor out. When the contractor finally got a hold of me, they told that they were busy and just never called me back. But they still haven't fix the problem. They said they couldn't find the part anywhere, and they were supposed to get back to me but they never got back to me.

I've had 2-10 down in Carolina for 10 years. It was sold with the house. Because I was very satisfied with the year in and year out experience I had with 2-10 there, I added it for my New Jersey house and I'm very dissatisfied. It's been a horrible experience, not only with the people that I talk to over the phone but also with the contractors that I speak with. It's terrible to the point where my husband had said, “We’re not gonna redo this next year up here." And I said, “I can’t see why we will.”

I reviewed some other warranty providers in the area but 2-10 was straightforward with everything that they provide. I've had two claims filed since I’ve been with them, with the most recent one due to my garbage disposal and it was a pleasant experience. The representative was great. She asked questions to make sure I was getting the right thing that I needed. I prefer calling them because sometimes, with filing a claim online, things get lost in transition. After I called and scheduled the service, 2-10 dispatched somebody out to me. The contractor gave me a courtesy call and a text message saying that they were in the area, they were on their way, up next and they got the job done. They put on little bootie things so they didn't track in anything on the inside, even walking. They cleaned up everything where they were working at and my garbage disposal was working like new when they left.

I've been with 2-10 Home Buyers Warranty for two years now. I had a good experience when I submitted a claim with them. I did it online and the process was a piece of cake. The contractor came out quickly. I wasn’t there so he went there and did his job. He contacted me, told me the situation and we got it resolved. His quality of work was very good. It was all done right. I always recommend 2-10.

I got a hold of 2-10 Home Buyers Warranty when I bought the house. The realtor paid for the first year and now, we just pay for it and keep it. I have had our home covered for six and a half years now. However, 2-10 is not impressive at all and my claim with my washing machine has been a nightmare. My washing machine was only a little over a year old and it started having problems over a year ago. I called 2-10 and they sent a tech over. He pulled a thorn out of the washing machine and said that it was what was causing me problems. However, it wasn't and, thus far, the washing machine has caused me over $500 in linens, and 2-10 will not reimburse towels.

We've been protected with 2-10 since March of 2018 when we bought the house. Submitting the claim was pretty easy and it only took a minute. The contractor called and asked if the following day was a good time to come. I had something that evening so they narrowed the time down which I was really impressed ‘cause originally they said between noon and 5:00. But then, they told me that they could do it about closer to noon. They were really good about scheduling and were more flexible than I thought they’d be. And then the contractor came. They called me about 15 minutes before just to make sure I was there. They looked at the refrigerator and ordered the part. I felt like it was about a week later that they got the part in, which was about what the contractor suggested it might be, and they came right out and fixed it. It was a really smooth process from that perspective. My experience with the contractor was great and better than I thought it’d be.

We’ve been with 2-10 for about two years now. The technicians have been great and professional. But the last time with our freezer, my wife wasn’t very happy with the way the deductible worked out. We paid the deductible to the service guy, and then we came to find out that we had to pay another $100 deductible, or they took another $100 deductible off the amount 2-10 was gonna give us for the new freezer. So, my wife felt like it was a double deductible that 2-10 was sneaking in there.

My microwave went out so I called 2-10 Home Buyers and submitted a claim. Their tech had the microwave fixed and immediately after, it went out. We told that same tech and he came back and fixed it again. After three days, the microwave went out again. Overall, I'm not happy with the service. The work is not done properly. We want to replace this unit.

We picked up a property a couple of months ago and 2-10 Home Buyers Warranty came with it. We submit the work orders for the tenants and it has been easy. Plus, the interactions with 2-10's reps have been good. For the property owners, having the warranty is good.

The people from 2-10 were very courteous and very patient with me to get the $60 on my monthly deduction from my credit card. I want to have it monthly with the $100 and the $75, but they won’t give it. And he said it was like broken down to give me the $60.59 deduction in my Visa account, which I’m doing now. I didn’t wanna give a big chunk. It was quoted at one of the emails that I would get coverage that way. The gentleman was very nice to explain to me how the premium will go up. Our 2-10 warranty came with the house. And my husband passed two years ago and the house came to me. There is a folder in the file cabinet for 2-10 warranty. And a paper shows, “You call, and then we get service for you. Then we let you know.” It showed it in sequence and how the premium was.

The reps at American Home Shield have been really nice. The last time that I had a claim, the company that AHS assigned me with was horrible. They never responded to me. They said to give them within an hour, and I did. When I was close to their closing time, I tried calling back the next when they were open. I called about 10 to 12 times between 10 and 11:20, and I got no response and no answer. But the other service provider that AHS had me deal with was so good. They called me within 40 minutes of receiving the claim. I really enjoyed that because with the other experience, I kept calling the company and I got no answer. The tech told me it ended up to be the motherboard and he was able to fix the issue within 15 minutes. My refrigerator still works good. With all the companies that AHS have, they need to double check and verify with them and make sure people can actually contact the company that they’re trying to assign with.

I have 2-10 for six years now and I always submit my claims to them over the phone as I personally like to speak with someone when I'm making a claim. Their claims process has been easy and I never had a problem with their customer service. As for the contractors, I just had someone come out yesterday and he replaced a freezer motherboard. Also, the night before, I had shown concern that for some odd reason, the water stopped dispensing through our fridge. So, I mentioned it to him and he said it was because the icemaker wasn't installed. But two hours later, the water dispenser on the fridge stopped working and it's still not working until this day. I called them this morning and the rep I talked to has not called me back yet. She said she had to get in touch with the technician.

I submitted a claim for our circuit panel over the phone. The representative was very good and the process was super simple. The contractors came after a couple of days. He was very good, professional, friendly, and he explained a lot also.

I had a very negative experience with another home warranty in replacing an AC. I wanted to do things differently this time and find out who I would be referred to because I wanted to look up the company. I wanted to know about their reviews and how good they were. 2-10 couldn't do that until I set up a service call, so I did. I was hooked up with George's Heating & Cooling. When I looked them up online, they had horrible reviews. One time, their technician didn't even show for up for an appointment. I called 2-10 back and I canceled because I was not gonna go with a company like that. They probably contract with the cheapest companies in town.

I was shopping home warranty companies, and 2-10 was less expensive than other ones. I've had them for three years and everything seems to go fairly smoothly. I haven’t had any major hiccups. There’s one subcontractor company that I’m not really a big fan of, and I’ve let 2-10 know that. Since then, 2-10 have not scheduled me with them any longer.

I've had 2-10 Home Buyers Warranty since we bought our house and my experience has been fabulous. 2-10 replaced the element for baking of our electric oven, as opposed to the broil. The technician came when he said he would and the work was done in a timely fashion. He was polite, professional and I couldn't be happier. I just didn't like that everything had to be online. With online, I don't feel like I'm being heard. I don't know if I'm gonna be responded to. So I found a number and filed a claim that way. So far, a lot of companies are going online because they don't wanna be on the phone with people. But the technician that 2-10 sent out was very sensitive to that and said, "If it makes you feel more cared for, then you can call me and I'll answer unless I'm with another customer." And 2-10 people were that way also.

Everything was fine when I talked to the reps from 2-10. It’s never difficult to talk to someone. I prefer to call when submitting claims to 2-10 because I tried to do the online thing, but I had issues trying to go through that. The contractors did great work and they were very thorough on what they were doing. There was some water leaking up from the wood laminate in the bedroom. The bedroom was next to the bathroom and the contractor was able to cut a hole in the wall to find that the water was coming from the tub. Also, a contractor came to see the garbage disposal and although it was something that he couldn't take care of, he made sure that the next person knew about it. People should get 2-10. I just pay a small fee and it has saved me I lot.

I submit my claims with 2-10 Home Buyers Warranty over the phone, and the representatives have been helpful and fine. They are usually able to get a contractor in touch with me quickly. They're not very good at emergency stuff, but they're just for short-term like a day or a day and a half. It's sort of hit and miss, but it's not reliable. Just because you tell them it's an emergency does not mean that it would get treated as emergency. Other than that, when I filed a claim for the ceiling fan, and the contractor who came out was good. He explained what was causing the issue thoroughly. He's been here before, too. He was the same guy that they sent to us when we had an electrical issue.

When I got the house, the owners gave a two-year 2-10 Home Buyers Warranty policy to me. And I've kept it for almost 15 years. Sometimes getting the job done is difficult. Even the contractors say it's sometimes difficult to get an approval. Some of the contractors who have come are good and some of them are fair. I had one that came out five times but couldn't fix my refrigerator. Finally, 2-10 sent somebody else out and he fixed it. And when the central air conditioning system was leaking Freon, the contractor that 2-10 sent put in something to plug the line and so far, so good.

We bought a house that had a 2-10 two-year warranty on it. We've had two experiences with them and neither has been totally satisfactory. The first one was we had an oven that failed, a relatively new oven, and it required replacement. It took essentially two months. So, that was ridiculously long for the process -- getting permission, paperwork back and forth between the workman here and you there, etc. It just seemed to take forever.

I make claims online and 2-10 typically calls back within 24 to 48 hours. However, I had one time where they never returned our call and we had to call them multiple times. But for the most part, it's pretty easy. Usually, the contractors are able to fix things all the way. We've had to call them out for a few issues. One was when the sink was clogging, and that was a relatively easy fix. Another issue was the one that I just rechecked and then one was the garbage disposal not working, and in each instance they were able to resolve the issue right then and there. There was one time when whatever we called them for was not covered on our plan, but they came out and they gave us some advice on who to contact. We recently discovered that there was water at the bottom of the refrigerator and the bottom of the freezer. We called 2-10 out and after they assessed it, they mentioned that the icemaker had gone bad so they replaced it.

Water was leaking from the bottom of my refrigerator. I submitted a claim online to 2-10 Home Buyers Warranty and the tech whom they sent was able to fix it on the first day. Though the repair was a bit delayed 'cause his previous job ran over, he let me know he was gonna be late. He was very good with everything and explained what happened.

We've been with 2-10 for 10 years now and they're pretty reliable. Whenever we had any problem, we reported and it was taken care of. We did not have any issue following up or not being able to reach out or anything like that. We are paying a pretty high premium but we are getting good service. The only thing is the deductible is very high. Something easy as the fuse, we had to pay $75 for the deductible. If they're replacing something, a part that is wrong, we understand that it's a deductible. But something like as small as a fuse, I don't know. One time, we had a water heater replacement. It was not covered so we ended up paying $450. But they replaced it. Initially, that was a little bit high. But the process was that they took our approval. And they told us upfront how much it was going to cost. Overall, our experience with 2-10 has been good.

After buying our home at the end of 2018, we chose 2-10 as our warranty company. I would highly encourage you to reconsider if you are currently looking at this company for any type of service. Our oven went out a couple of months into us moving in. We called 2-10 to get something set up. They sent someone out who was unable to fix the oven and who was very under qualified. Over the next six months, my husband called 2-10 more than 25 times to attempt to get it fixed. They would say they would call back but never would. They would say someone was coming but the person would no show or reschedule. After 6 months of my husband pushing to speak to supervisors over and over, they agreed to give us an oven that is 5-6k less in value than we currently have. There is no way to fully disclose how badly the customer service and quality of service is for this company.

I purchased the upgraded home warranty to include septic when I purchased my home in December 2018. My septic tank is not working correctly. To fix it, the drain field per the health department has to be enlarged. If it is not fixed, the yard will continue to flood and the septic tank will have undue stress put on it--causing it to break. I get it, that my drain field is considered an "upgrade" to the system and not covered but I don't understand why a company would put themselves at risk for a bill 2x what the drain field fix would cost (allowing me to have a working septic system).

My brother have a different company and he didn't pay anything when somebody went to his house. But with 2-10, I had to pay before they did a claim, which I didn't like. Other than that, I didn’t have any problem when I called the people at 2-10 and their technicians did okay.

I had been covered by 2-10 for a year but not anymore. Everything worked out fine the first couple times that I used them. But the last time I submitted a claim, which was for heating and gas, the lady I spoke to said it wasn’t covered. So I called up somebody else and had to pay $2,700. Then I found out it was covered but still, they only reimbursed 400 dollars. There is no sense of having 2-10 if they're not gonna cover anything.

I got 2-10 Home Buyers Warranty as recommended by my real estate agent and for two months that I've owned the place, I’ve had three claims already. With the first two rounds that I submitted a claim to 2-10, they weren’t too bad. But this time, I had an emergency claim and it was not handled even remotely on an emergency level. I needed a plumber because I had no water. My water heater burst at 4:00 Saturday morning, so Friday night into Saturday morning, which meant that due to your weekend hours, the contractor that they assigned was not open and had 48 hours to even get in contact with me. So, I went all weekend with no water and nobody really seemed to care.

I’ve had coverage from 2-10 for four years now and have had good luck with them. I used them once in the first year, had looked at results and continued to keep them. Their claims process has been easy, wherein I just go online and set up the claim. Their rep would respond back and then the service person would call me. I've come into contact with some of the contractors through 2-10 such as plumbers and electricians, and their services have all been good. Having 2-10 has been worth it.

We got 2-10 last May and it’s almost a whole year that we've had it. At the beginning, we had a few issues because the AC wasn’t working and there were a couple of issues with the home warranty not wanting to cover some items. I called a local representative and she was terrific. She ensured that everything was just fine. We talked it over and everything that needed to be covered was covered. So far, it has been an okay experience.

I filed a claim with 2-10 over the phone and their contractor came out to look at my washer and my dryer. Getting that process started was easy and getting someone out was quick too. I just wish they could’ve helped me out a little bit more than what they did. They came out and I told them what I thought the problem was which was what it ended up being. They were looking to see about getting me some more parts to change out the ones that were worn out on my washer. They said it might take a day or two. I waited a day or two and I called them. But the guy told me they weren’t able to get the parts for me. It was just something that they were pretty certain I was gonna be able to get for what I paid. Other than that, the experience wasn’t too bad.

I bought our home and the owners from the home had the warranty bought from 2-10 Home Buyers Warranty, and they transferred it over. It was included with the sale of the home and I've had the protection for one and a half years now. I've worked with the team at 2-10 online and the website was straightforward. However, once you file something, it is hard to cancel it except when you call, and they do only during business hours. It is good, but it can definitely be better. The one thing that happened was when I asked to file one claim and I did not need to follow through, I did not hear back from them asking me whether they should cancel or not. If they can follow through on anything, that would be nice.

When we bought our house, the loan officer recommended 2-10 Home Buyers Warranty. Submitting a claim was fairly easy, and a contractor was sent out the next day. We filed a claim with the air conditioning on the day we first moved in. And then the other month, our claim had something to do with the furnace. I was home one time when the tech came out, and he was really nice.

2-10 Home Buyers Warranty is wonderful and their claim process is great. I've had them for nine months now and the only thing that I don’t like about them is the way that they get their contractors. There should be more screening because that’s where it gets really frustrating - not getting calls back from their contractors or getting contractors that don't show up or they’ll take the $100 and then, not come back.

When we purchased our house, the sellers added in a 2-10 home warranty on it. We've been using that warranty for 10 months now. We have submitted several claims and the reps that I have talked to have been very user-friendly, though in a sense that they sound like they were reading a script. Also, any time you try to get information from them, they either don't have it or you have to wait on hold. Actually, in order to follow up on a claim that I made, I go through very long wait times. Each time I've called in, it's been excess of an hour outside of making the claim.

We submitted a claim with 2-10 and it was unfortunate that the claim was denied because there was an issue with a faucet in our bathroom. There was a part in the fine print of the warranty that the faucet wasn't covered unless it was leaking. Another thing was 2-10 didn't have a contractor that was within 70 miles. They said that I could find a contractor who was licensed and bonded. I wish they could find contractors in the area. Otherwise, I was pleasantly surprised that 2-10 refunded my service call fee. That was nice.

2-10 Home Buyers Warranty was offered to me with the purchase of a home back in 2008 and I decided to stay with them because the other warranty company wasn’t as reliable and the service quality wasn’t as high as 2-10. I have been very pleased with my experience with them for my rental property and I'm glad to get their contract because they make sure that the contractors get paid in time. Some of the other service providers don’t pay people as timely as 2-10.

Having 2-10 warranty for about a year now, we've had good experience with them. The last time I had a claim, I got to them over the phone and someone came out the next day. They took care of everything that day.

We had a claim with 2-10 that was kinda funny. The toilet was leaking, and we paid $100 for the contractor to come out and tell us that we had a broken handle and that was messed up. We submitted that claim over the phone, and it was very easy. Both times that I have used 2-10, it has been so amazing. It has been way before 24 hours when they contact me back, and it is usually the same day that the contractor comes out. My experience with the contractor that came out for the toilet issue was absolutely wonderful, and so far, everything has been good since the repair. The people at 2-10 are very prompt, quick and the work gets done. As soon as I say the problem, they fix it. 2-10 is a fantastic company.

I’ve had 2-10 Home Buyers Warranty since I bought the house in August and my experience in filing claims with them has truly been good. The only time I had an issue was when my air conditioning went out and the wrong part came in so I had to wait an extra week in 100-degree weather. But as far as someone always being able to answer the phone and 2-10 sending people out, the experience has been well. Usually, a contractor got dispatched in a day or two. Everything had been fixed and everybody came back for any work that they did improperly.

I submitted a claim with 2-10 online when my oven wasn't heating up and someone reached out to us fast. The rep at 2-10 got someone out within a week. And then the part arrived two weeks later, but it broke. So, we didn't get the oven fixed then. 2-10 sent another part but it was broken again. The repair got delayed for another week. It took four weeks to get the oven fixed. The guy that was fixing the oven said that he was gonna try to find a universal part and he did. He did a good job.

I was satisfied with 2-10's service so far. Submitting a claim online with them has been an easy process. They sent a service contractor for the hot water heater, and all in all, the repair went okay. The contractor made some mistakes, but after that, we eventually got to where I had hot water.

I paid $100 for the service fee, but 2-10 Home Buyers Warranty offered me $100 towards the microwave. I get $100 back and I don’t have to spend $100 to have a guy tell me it is broken. The microwave is so cheap that it is cheaper to buy a new one than to pay to have it fixed. I would use the warranty, nonetheless. I just have to let 2-10 know and they’ll send me a check for $100 in lieu of using it. It is an option.

2-10 was the warranty that was on the house I bought and I've had the warranty since November. It was awesome and super easy when I made a claim for my garbage disposal online. Within a couple of days, a contractor came out. He was very professional. He saw what was needed to be done, fixed the issue pretty quickly and there hasn't been any issue since.

I have an ongoing AC claim with 2-10 and I've dealt with about 15 different people. 2-10 is doing everything they can to deny the claim. This started out where I had a service appointment set up with my preferred vendor. The vendor worked at my personal house before. I'm in Georgia and before the summer really got going, I had scheduled for an annual cleaning maintenance thing. It took the vendor about three weeks to get out because everything was getting so busy. He was coming the following week before Easter. But something had changed. and a different tech needed to be sent. One of my systems went down. It still had power and was still blowing. But it was just nothing but hot air. I asked to be scheduled on that Wednesday after Easter.

I've been with 2-10 for six months now. I submitted a claim on the phone and it was a fine experience with their rep. They let you know the time as to when to expect the contractors out. It was also a fine experience with the contractors. I was satisfied.

Our water heater was leaking. It is an older model, so it is wear and tear. Submitting the claim to 2-10 is okay, but I'm noticing that the contractors are not reaching out to me as quickly as they're supposed to. So when I first called for the water heater, there was a miscommunication. The contractor they had requested didn't reach my area. I had to be the one that had to call twice because no one was really helping me. At that point, they're asking me if I wanted to change contractors. The second one, they tried to reach out but they didn't cover my area. Then the third, finally, were the ones that replaced my water heater. The contractors I've had seemed friendly, nice, and helpful. They came out right away. Last week, I called the warranty company because my water heater started leaking again, so I'm not sure what's going on with that. And I haven't heard back from the contractor. Still, I just renewed with them at the end of March.

When we were trying to renew our home insurance, we received a phone call from somebody who was telling us that they were like a sister company of 2-10, but it ended up not being 2-10 so we canceled and went back to 2-10. They cover a lot more and we were good with the service. Everything is running smoothly. We don't have any complaints about the service. When I submit a claim, they tell me that you can do it over the computer. But I use my phone more and I usually get somebody on the other line. They take care of everything. The people they send to my house to fix the issues are very cordial. They are very good people, so everything is just fine.

We’ve used 2-10's home warranty twice, and the process has been easy. We used their online system the first time, and then the second time we called in. Both times, the process was easy and efficient. The first time a technician came however, our experience wasn't so great. We ended up having to switch technicians because the first technician was a one-man company and he was far away from where we lived. He was morbidly obese and he couldn't work as an AC technician anymore. When he knelt down to look at the problem, he was really struggling to get back up.

We've had a dryer issue and a hot water heater issue and every time I've called 2-10 Home Buyers, I've gotten good service. We also had an issue with the refrigerator icemaker twice. The first time, they fixed it. Then, they came back and fixed it again because it wasn't working. But they didn't charge for the second trip. They should give a break for senior citizens but apart from that, I had been very happy with each of the service people that have come out.

I submitted my claim online and 2-10's website was very user-friendly. I was given 48 hours to expect for the contractor. It was a positive experience.

I've had coverage through 2-10 for about three years now, and so far, I would recommend them. I submit my claims online and their site is easy to use. Their contractors usually come out within 24 to 48 hours and my experience with them has been ok. I've just had one issue where the people came out to fix the HVAC system but it's still not 100% right. But for the most part, things are good. Their communication has been good too.

I’ve had 2-10 for two months and when I submitted a claim, it was more difficult than I thought it was gonna be. At first, they said I was in the network, so they would be contacting a local person. Then, I was looking at the email, and it was confusing because I didn’t see the name of the person that was assigned to me. The email didn’t tell me to call them, but I did anyway. They told me that I was out of the network so, I needed to find my own person and they would reimburse me 100% of what I would pay. That wasn’t clear at all in the email but that was fine. So, I had this guy come out, and I had to pay him 75 bucks. He looked at the system and he said it was an old one. They don’t even make replacement parts for it anymore because it was that old. Also, it was completely out of Freon. He recommended it to be replaced.

I’m a realtor and we've used 2-10 on all the deals we have had for the past three years. We give all our buyers an option to check out home warranty companies and let them know that we really like 2-10 and they usually all go with that. My daughter has had them on the condo for a year. I call to submit claims and their reps have been very nice. Plus, the contractors who come out have all been really good. Aside from the recent claim we had to put off because my daughter was not at home, the previous claims have gone very well.

We 2-10 Home Buyers Warranty since it was offered to me in 2009 when I bought my first house. I normally call 2-10 to file a claim and the representatives that I spoke to were very courteous and professional. The technicians that they have sent were excellent. Everything has been good up until last year when I sent in a work order for my garage and I never got a call back for a company. I called them back and then 2-10 let me know that there wasn’t a company around in my area to come out and look at my garage door. After a couple of personal incidences that happened, I went back to them and they told me that I had to pay out-of-pocket and file a claim to get it all done because 2-10 doesn’t have a guy to come out to my area. I don’t know if they do have one this year. I still got the same problem, but I haven’t called them back in yet.

2-10 is a good service. We've had them for about three years now and our experience has been positive. We would submit our claims over the phone, which wasn’t difficult at all. We've called them twice. Their reps were all nice and polite, they did what we needed to have done. Dealing with the technicians has been positive as well. They've been nice and polite too. But there was one claim where we had gone through the whole process of finding someone to come out to the house. Eventually, somebody that my husband knew came out and did the work. That guy was able to get us a deal.

I have been with 2-10 Home Buyers Warranty for 12 years. I stayed with them pretty much as it was convenient to renew and before recently, I've had decent interaction with them. When I make a claim, I usually get a response that somebody will be out within 48 hours. I am really happy with the contractors that they've sent out. They explained to me what was going on and the solution that they would do very thoroughly.

I agreed to get 2-10 Home Buyers Warranty back in November, and I was travelling overseas, so I did not sign up until the end of January. I did the payment in January and I paid for the whole year. And then, I got an email notifying me that my renewal is in May. I spoke to Jennifer and she told me that I had to call Trish, the rep who signed me up and that she couldn't do anything. I told her it didn't make sense. I did not make any payment and I did not sign any document. They were just charging me for months. So, that is a big issue that I have to resolve when I get the chance.

When we first bought our house, the owners that we were buying it from, offered 2-10 Home Buyers Warranty, and then we stuck with it. I called 2-10 for a plumbing claim and my experience with the representatives was good.

Last year, the AC unit wasn't working and the techs came out six times, but by the sixth time, the season was over. The first one was the work order and the other five were recalls. I called 2-10 Home Buyers Warranty on Monday a week ago and I explained my situation that the AC unit is still not fixed from last year. However, I couldn't do another recall on it saying that it is still outstanding and that it is still not fixed because I am under a new service agreement and it has been more than 30 days. This is getting ridiculous. I also made sure that the company that was coming out was not the same company that came out last year because they couldn't get it fixed.

We've made a couple of claims online and got somebody out within 24 to 48 hours who was able to resolve our issue on the same day. For three years now, we've had coverage with 2-10 and I would definitely recommend them to friends. We've had other warranty companies in the past and 2-10 has been the better of the ones that we've used.

I’m satisfied with 2-10. They’ve helped with a bathroom sink, a kitchen sink and then a washing machine at one time. When my air conditioner went out though, I was told I wasn’t eligible. I know somebody else who had the same policy and their air conditioner was covered. When I called 2-10 to remind them about that, they said they didn’t have any record of me speaking to anybody so they couldn’t go back and pre-approve it even though the contractor was willing to tell them what the problem was. I was stuck with a $5,000 bill with this air conditioner and I’m still paying for it. Besides that, submitting claims to them is easy. I would give them a call and tell them the problem, and then they would recommend somebody. If they don’t have anybody in the network, then they ask me to get somebody and then have them call 2-10 for pre-approval.

My real estate agent recommended me to get 2-10 Home Buyers Warranty. Submitting a claim online with the company was really easy. I just typed up what I wanted, and then someone called me the next day to come over. Also, the 2-10 rep I spoke with was really friendly.

The claim process has always been really easy. I call 2-10 Home Buyers Warranty and tell them what my issue was, then they tell me if I'm covered. Then, they call whoever it was that did whatever I needed and the person that they called would call me. The contractors have been really kind and professional. I am happy with 2-10.

My real estate recommended 2-10 as an option for a home warranty. So far, I've had to submit just one claim, and they had to send a second technician 'cause the first one decided not to show at all. So that was kinda crappy. The first contractor, as soon as I found out who it was, I decided to Google them. And I found out that they have just one review on the Better Business Bureau, but it's like really terrible, they were really bad at diagnosing and they didn’t keep at all any kind of schedule in terms of showing up. When all the other stuff started happening for me, I was like I shouldn't be surprised.

I bought a new construction and it was covered in the first year with the builder's warranty with 2-10. My first claim with 2-10 was under the builder's warranty. I had two different plumbing issues, where water filtered in the ceiling of my two-storey property. Making the claim was easy and the process was smooth. The contractor came out and fixed the plumbing. I also had to make claims on the flooring situation and flooding, as well as for sheetrock repair, and the claims process was seamless.

I moved into a new home where the dishwasher was not draining and I had some plumbing issues with regards to lack of hot water. They sent out a plumber, he adjusted some things and it got taken care of. Then, we sent out an appliance person. I found out that there was some problem with the connection with the garbage disposal. Once that was fixed, it started draining okay. So, everything got addressed quickly and promptly by 2-10 Home Buyers Warranty. I called them to submit my claim and my interaction with their claims rep was easy and expedient. It was during the weekend, so I called on a Friday and they promptly got in touch with me on Monday. I arranged for business later in the week for the services and they got done within a timely manner. Since then, everything has been working as expected. So far, my experience with 2-10 has been adequate.

I just had a plumbing backup. I submitted the claim to 2-10 Home Buyers Warranty online and it was simple. However, the contractors took a week to come out. The admin was on vacation so the owner didn't check all of the claims that were coming through. But when the contractor came, the work they did was great and it went quick. They diagnosed the problem, fixed it and they were good to go. They were clean and thorough.

2-10 was recommended to us and it was the name on the mortgage when we went to close. Making a claim is super easy. Last time I made one, it was over the phone. I have tenants there at the house where we have 2-10 and they had nothing but great things to say about the warranty company. Since I have no complaints from my tenants, I'm assuming everything got fixed. I also have a friend who lives in Grand Island who has 2-10 and he had nothing but good things to say about the company as well.

I've been with 2-10 since June of last year. When I purchased the house, I was told that the previous owner selected that warranty. Submitting claims with them has been very easy and everything has been fine. I would recommend them.

We've had 2-10 warranty since September of last year. Setting up a claim is easy but overall, the claims process is difficult. With one claim, which I submitted over the phone, it took a long time to get everything done. We had to constantly follow-up, and it took a long time to get someone out. The reps were nice and my interactions with them were okay. It's just that at times, they are not able to help as much as they have. Ultimately, they’re good and they did the right thing. And we got what we needed.

Every time I call, 2-10 tells me right away what's covered and what isn't. Also, they always send out somebody right away to fix or assess the problem. The reps are good with their customer service skills, are very polite and they answer all my questions. As for the technicians, they're okay for the most part. They tend to take longer than a regular tech if I just called them myself and wasn't using it through a warranty company. They contact me right away for scheduling. However, they don't always come back to fix the problem, like if a part is needed. Still, I am satisfied with 2-10.

We purchased a previously owned home and part of the deal was that the owners would get us a one-year warranty on everything. They got us 2-10 and we've been using it since July. I normally submit my claims online, but I had an issue where either I made a mistake or something weird happened when I submitted one claim. I was then submitting for an air conditioning problem and described everything to a T. All these sub-options were in there, like what's the current temperature of this, and that, and the other. And finally, I got it all submitted. A guy then called me and said they came for the plumbing. I told them I didn't call for a plumber. We then straightened it out and 2-10 had to redo the request. They worked quickly on that, as well as my dishwasher when it wasn't working.

Submitting claims with 2-10 Home Buyers Warranty was easy. I can do them either online or on the phone, but I normally do them online. The contractors have been a little rough, though. Some of them don't even show up and they don't call me. They don't do anything. I have to contact 2-10 and they have to contact the contractor, then they will assign the claim to a different contractor.

I got a 2-10 home warranty when I bought my house. They've been friendly so far. Our dishwasher stopped draining properly one time and so I went online and filed a claim with them. Getting that process started was easy and I felt good about their response time. A contractor was out here within the week I submitted the claim and he was friendly. However, he didn't seem to know what was covered and what was not. Still, the problem was resolved at the end of the day and I didn’t pay for anything additional so I was happy with it. Since then, everything has been working.

This is my second year with 2-10 Home Buyers Warranty and they’ve been terrific. I was used to submitting claims over the phone when I had them before. So I did that when I needed help replacing a faucet and getting a new microwave. They were very simple claims, but 2-10 sent out very good companies. They came on time and did what they said they were gonna do. It was great. 2-10 have great repair people and I like them.

This is my first time using this service and it will likely be my last. Our water heater stopped working, so we submitted a request for repair online. A couple of days later someone from the contractor comes out on Thursday and checks it out and makes a diagnosis. He does not have the part and will have to come back on Saturday to fix it.

I've had 2-10 for six years now and I've been trying to stay with the same company. I have one claim with them right now and I'm still waiting for them to be finished with the water softener. I submitted a claim for that online and their reps have been very good. They sent one company but they didn't agree with something, so they sent another one. It has been a while, and nobody finished the job yet. But so far, the contractor is okay.

I've had 2-10's home warranty since January of this year. I had a claim and I had a terrible experience. The said claim was for my upstairs bathtub that had a leak through to the ceiling of my kitchen below. I called the plumber that was in 2-10's referral and somebody came out here. The guy looked at the issue and he did the bathtub upstairs. He took off this big metal collar that sat around the pull-push faucet and said that that was what was wrong. He said that I needed to buy one and put it back on. He also assured me that if there was still a leak after that, I could call him. I didn't expect that he would have the said $80 part in his vehicle but he just handed the part he took off back to me and I didn't know what to do. We then just caulked it and put it back on.

When my refrigerator was delivered, the guys couldn't find the water on and they said that I had the water pressure from the wall behind the refrigerator. I called 2-10 and I had good service. They were right on. They contacted somebody right away and they told me they would have somebody contact me. That night, a plumber contacted me and two days later, made an appointment. But come the next day, I found a little valve underneath the spigot coming out of the wall that turns on the water. I had to cancel the appointment with the contractor.

We're not happy with 2-10 or with anything that has been happening to our current claim. We haven't put in too many claims with them but a week ago, we called in for a service request for our air conditioning unit because it was not cooling. We had the house down to 63 at one point. We should wake up freezing but we were sweating, so we knew something was wrong. A repair company came in and we paid the $75 service fee. They, however, didn’t say much to my husband other than the fact that there was a Freon leak outside in the coil which is why our house wasn’t cooling. They said that they were gonna put the claim in.

When I went to sign at the title office, I was asked if I would like a home warranty and I was like, “Sure, might as well.” since it was an older house. They then said 2-10 Home Buyers Warranty should be fine. However, getting a hold of 2-10 took many calls. I have two numbers, one was for the supervisor and one for his secretary. Calling both of them simultaneously and trying to get the claim for a heating issue took a while. It took about two weeks for someone to come out.

2-10 Home Buyers Warranty came when I purchased the house. They came out and fixed the control panel thingy in the fridge. I submitted the claim online and the process was very easy. The response time was nice and quick. And the contractor was professional and got the job done. Everything's been fine.

I've had 2-10 for seven years now and I like their service. When my microwave wasn't working, they responded very quickly to the claim. They sent someone out very fast and he repaired the microwave. He was excellent. The only thing that I didn’t like with 2-10 was when our AC went out, the company they sent over suggested fixing the AC or replacing it. They strongly suggested the latter. But we just want it fixed. In the end, we were told to replace it so we did.

I’ve had 2-10 Home Buyers Warranty for two years and I’ve had many claims through them. But I was actually getting ready to drop them because I kept getting the same people coming to my house to fix the same exact thing over and over. It was for the AC and the heating unit. Every season, whichever one we had to turn it on, it wouldn’t come on. So, they’d come out and they supposedly fixed it. Then maybe two weeks later, it would go out or make noises again. They would just keep coming out for various different small problems that they still couldn’t fix.

I first heard of 2-10 Home Buyers Warranty through my work. I wanted some of the coverage they provided. My experience with their reps have been 50-50. Some have been good and some have not.

I like 2-10. I switched to them back in December as the home warranty provider I had wanted me to pay first before a contractor would come into my house. That was something that I didn't feel was convenient. When I contact 2-10 for a claim, they give me a contact number, which I would then call. The company on the other line would then make an appointment with me. When they come, they would check things first, and if they tell me they want the pay and I feel that whatever they've done is fair, I would then pay, check or cash. That policy is fair.

Our bathroom flooded twice on the first week we moved in to our house. We called a plumber on our end and they did their work. They took a camera down to the main pipe and they found out that there were roots inside it which was causing improper drainage. So, when we use too much water at once, the bathroom would flood. We tried to see if 2-10 could help us replace the pipe. They sent out their plumbers and those people came but didn’t do anything. They just talked to us to see what the problem was. They contacted 2-10 and told them what needed to be done. 2-10 contacted me and told me that they couldn't do anything for us. We were upset about that and right now, I'm very dissatisfied with 2-10.

Making claims the first couple of times was quite difficult. The coldest day of the winter was the day my furnace went out, and I had to wait in a queue to get somebody. The first person that came out declined my call. He called to schedule the visit, and then when he was supposed to be on his way, he called and told me that he decided he didn't wanna come. He cancelled the ticket and put me back in a queue to get a new person to come back the following day. I could have called an HVAC person that day and had them out within hours, but I had to wait to use one of the HVAC people, and they had to put it in a queue. It seemed like there was no urgency, and there was no customer service because I was locked in to this person. I was heating my house with my gas stove and I was just hoping that the pipes didn't freeze.

When we bought a house, having a home warranty was included in the deal. The people we bought the house from had 2-10, and since we didn't see any reason to change it, we got their services. Over the last two years though, their prices have gone up considerably and we're not happy about that at all. But filing a claim with them has been very easy. You just make a couple of phone calls and you're done. Once, I filed a claim with them for my ceiling fan and I got the appointment for the contractor to come out the next day. He was then here within a few days. He arrived when he was supposed to and he did what he was supposed to do. He was a nice guy and I was very pleased with the results of his work. Everything is fine now.

When we bought our house, it was connected to the house that we bought. We kept it for 12 years because the first year, we had our oven go out on us. They responded quickly to get any repairs done to the house, which wasn’t really fast to get done. And now, we have them at two houses. We just call them up for a service, and usually, the next day they have someone in the house repairing what needs to be repaired.

My real estate agent wanted to make sure I had a warranty on my home when I purchased it and recommended 2-10, then I renewed after the first year. Submitting a claim is a little tricky though because all the contractors that called me never got my number correctly. I double checked on the website, and the numbers are correct. I had to reschedule once due to them not contacting the correct number. And when I got them to schedule out, they gave me such a long period of time. In fact, I had a service come out yesterday and they said they'd be there between 12:00 and 5:00. I was sitting there waiting for someone to show up and that cost me a half a day's worth of work when it took them 20 minutes to make the repair.

When I purchased my home, the prior owner had 2-10 Home Buyers Warranty on it. I continued it from that point on and I have been using their service for 10 years now. It is very easy to submit claims. I tend to err on the side of making a call. Sometimes, you have to hold a little bit. It could be 10 minutes on a Saturday or a Sunday but generally, not very long. I know they have a feature that allows you to submit a claim on the computer but I'm not always in front of a laptop. Often, I tend to call and just hold. 2-10 works with firms that are good quality. The contractors have been consistently efficient and they usually call on the way or send an email saying they're on route. They are also professional and quick.

There was a time when we had a light switch that wasn't working and we also had a GFI that was wired backwards. I submitted a claim for them online to 2-10 Home Buyers and it was an easy process. The response time was good too. Though it took a little while to get everybody out, it was because of my schedule. Still, everything has been fine since the repairs. Another time, we used 2-10's warranty again for our air conditioner as our downstairs unit wasn't working. I was pretty impressed with the response time. Their dude came and got it working. Overall, I've had a good experience with 2-10 and I'd recommend them.