2-10 Home Buyers Warranty Reviews

We did a claim with 2-10 for our AC and they sent out very nice contractors. They were helpful and friendly. We were happy. But I was wondering if they were going to come back. I thought they might do that and check if the problem was resolved or not. I was a little surprised because they put in an extra return vent at my expense to help expedite the cooling down, but it didn’t do quite what I had anticipated. I have no knowledge of whether the AC's doing it efficiently or taking too long at times. But it eventually does cool everything down. Overall, 2-10 has been excellent and my experience has been good.

Our water heater made horrible noises and there was a lack of hot water that really ticked us off. It's a 50-gallon tank. It just wasn’t doing it and it took a long time to even get it to heat up. I submitted the online claim with 2-10 on Saturday and the emails were already rolling and by Monday, I had a call. It was awesome. The contractor made the appointment right away. Then the technician came out and looked at it. He said that there was definitely a problem there and he had to replace the whole water heater. It was 12 years old and we didn't know that. They had to come back and install it. We had to wait but it wasn't to a point where we were frustrated or anything like that. The new water heater is awesome. It's working better and there's no noise. I’m so glad it’s fixed.

Submitting a service request with 2-10 is easy except sometimes they don't research where you live because the last issue I had, they were gonna put it over to somebody in Columbus. And I just called them up and I said, “No. I’m gonna use the plumbers that you usually send out here,” and they did change it. The plumbers they sent out were great.

I've filed two claims with 2-10. One of them was taken care of almost immediately. Our refrigerator had stopped working. The tech said the compressor was damaged, and it was beyond repair. It would cost more to get a new compressor than it would be to get a refrigerator. So he recommended to replace the refrigerator. It took him about 20 minutes, so it was fine. 2-10 replaced it. I took the cash and got another refrigerator. But I’m still working on the other claim. Our tub is slow draining and backed up. But 2-10 couldn’t find a person in their system to do what I needed to have done. So, they told us to find a plumber, but we couldn’t find a plumber that could get out and wasn’t extremely expensive. We just found one that’s gonna come on Friday. So I'll just pay the guy, and then submit the papers to 2-10, and then they would reimburse me.

2-10's claim process was easy. I submitted a claim for the compressor of my Freon split system but then, I hate their contractor, Webb's Heating and Air. When we first moved in last year, Webb's had to put a compressor in. This was the same exact issue. Also, they are about an hour away from our house and there are way closer ones. We only live like 10 minutes from a big city and their rep is really rude when they call. When they first come out, we knew what the problem was. The tech said he fixed it but he didn't. That was on a Friday. We called back and their rep said that they couldn't get back to my place until Monday. But, they didn’t call until Monday. So, we still went without air conditioning for that whole weekend.

2-10 is great. I have had no problems since the nine years we've been with them, but some of the workers they get are horrible. I had a little roof problem, so I needed it repaired and a contractor came out. First, I paid him the $60 and he looked at the roof. He said he's gonna get in touch with 2-10 then he called me back and said he lives too far away. I looked up his address he gave in the beginning and told him he only lives 15 minutes away. I think he just wanted to get on it so he can collect 60 bucks and make the contract. After that, 2-10 Home Buyers gave me what I needed and took care of me well.

We bought a new home in January and it's an old one. My daughter-in-law had 2-10 and we took it out too for our home ‘cause we would never know. My wife submitted a claim for the gas water heater since the tank evidently started leaking on it and it was leaking all over everything. So, the contractor came out, put a new one in, and changed everything out. It was done in an hour and we were really satisfied. Having 2-10 is a good deal.

I sent the claim for the washer in September and while I'm not completely without it, they've had the wrong part ordered at least four times. Luckily, I can rig the washer sometimes and it will work. I have to close it up, plug it in and out every time, just making it work. Yesterday, I waited all day for the service people to come, and someone called me at 5 o'clock to say that they decided they're gonna replace my washer. But I've yet to hear from 2-10 so I'm still waiting for an answer.

We had a gas water heater issue and we weren't getting any hot water at all. We submitted a claim over the phone to 2-10 and interacted very well with their rep. The tech who came was very knowledgeable, and he had no problems doing whatever he had to do. He came out two separate times 'cause he tried to see what was wrong with it, and after that, we found out that we had to get a new one. He put that on for us too. The replacement has been doing great thus far.

It's very easy to submit a claim to 2-10. I make a phone call and it's done. I’ve always had really prompt service with 2-10. I’ve never had any issues when I’ve needed to use my warranty. They've sent pretty good people. There was a contractor that we had used for the AC, but 2-10 was no longer using them. So, they sent another contractor, and that one was not so good. I let 2-10 know how I was treated because I didn’t figure they would approve of the contractor being the way he was with their customers. They were very quick to get another contractor to me, and then we got things taken care of. But other than that one time, it’s been good. It’s always an inconvenience when something isn’t working, but 2-10 makes it as painless as they can to get things fixed. I’m very satisfied.

I'm a property manager and have taken over properties, which have had 2-10 for multiple years. I have to go through hoops in order to use the warranty for all these properties. Sometimes, 2-10 is good but we've had bad experiences with the vendors not calling on time. We had a hot water heater claim and not having hot water is a big deal. It's an emergency and it needs to be taken care of. But it took two weeks for the home warranty company and for the vendor to reach out. The contractor didn't reach out before until after we called and canceled him to do the service. It took three weeks to get the part and when I called the warranty company, they couldn't get ahold of him. His number was disconnected on any number that they had. But everything is good now.

The first rep that I talked to at 2-10 said that I didn't follow the protocol and I didn't use an authorized contractor to do a repair. She said there was nothing she could do and that it wasn’t gonna be covered under warranty. I kept explaining to her over and over again that it was an emergency. There was water pouring out of the ceiling. I couldn't wait 24 hours for them to call somebody and have them come out. I needed it fixed immediately to prevent further damage to my home.

I've had coverage with 2-10 Home Buyers Warranty since the purchase of the house, approximately two months. I’ve had two claims with them. The first was for plumbing. I had to have a recall on that because they attempted a repair instead of a replacement. On the follow-up, they replaced the problem I had with the plumbing, and everything’s fine now. The second claim was for an appliance problem. They gave me the option of just buying new and giving me a rebate on the claim, which worked out. The technicians were fine. I’ve had very good experiences thus far.

Phone-wise, the 2-10 reps were pleasant and seemed to know what they were doing. They were pretty prompt on returning phone calls. There were two claims and the claims process was a little redundant. We had an air conditioning unit that had a pipe that, apparently, had come apart and leaked and damaged the ceiling downstairs. That didn’t have anything to do with the AC repair. But at the same time, when I put in a call for the AC repair because the unit had quit working, then I had to call them back and get them to do another order number for them to look at something else on the same machine. That sounded like it was a little crazy, but they took care of it. The other had to do with the garbage disposal. They coulda put in a smaller unit, but I didn’t want them to do that. I wanted to replace the three-quarter unit with a three-quarter, not a three-quarter with a half. So, we just had to wait another week for them to get that unit.

When I bought the house, the lady said she would throw in a one-year warranty on all the appliances and the pipes. I'm not gonna turn down something for free when I spent all that money on the house and I’ve been with 2-10 for about a year and a half. I call in my claims over the phone and I have one pending now. The original plumber that came out said the leak was underneath the cement and they don't tear up cement. He contacted 2-10 and then they contacted another plumber who came out, found the leak and fixed it for me. Everything has been fine as far as that goes but it appears my toilets are still leaking a little bit.

We had just purchased a home, and a friend of mine recommended 2-10 Home Buyers Warranty. We purchased their coverage and submitting claims has been very time-consuming. I call them on the phone and it normally takes a couple of days then I get different contractors. Sometimes, I get three or four different ones 'till one gets approved and wants to come out.

The contractors came right away and installed a new electric water heater. They were great and I had no issues at all.

2-10 handled the claim for my heater nicely and gave me a full replacement. The contractor's response time was good and the service was completed quickly.

2-10 came recommended as a home warranty company by a co-worker. I like them, I don’t like them. They’re average for a home warranty repair company. They try to repair something than replace it. Things that I think should be covered aren’t always covered. It takes multiple calls, sometimes, to get something fixed. It’s like a band-aid fix, and then when you do call back, there’s a second or third charge at times.

I submitted a claim for my hot water tank over the phone to 2-10 and their rep was professional. There is always upfront notice on when to expect a contractor. Their guys were able to complete the task but we had a problem with the deductible. So, we still don’t have enough money to even fix the problem. Now, there’s a leak inside the house and in my garage where I've had to have work done. My house is pretty much blown up.

Sometimes, there’s a lag in the response from the subcontractor if you're anywhere near the weekend. They just claim they didn't get the work order until three days later. I had already hired another contractor by that time to come in and fix the air conditioning because it was in the middle of summer and I couldn’t wait for a response. I tried to call them and I left messages, no response. They're supposed to respond within 24 hours. This was a Thursday, and by Friday afternoon at 3 o’ clock, I hadn't heard from them. And so, I hired another contractor.

My real estate agent contacted them for me because I was having a problem with my range, then a contractor came out. He was knowledgeable, knew what he was doing, and took care of the problem. The service was excellent and everything is wonderful.

My experience with 2-10 Home Buyers Warranty has been terrible. One of the bathrooms was completely clogged up and had a leak. I had to have the water shut off in my house because there was no shutoff valve on the shower. I called 2-10 and they sent a plumber out who supposedly fixed the leak, but when the guy left, it was still leaking. I called and he came back and supposedly fixed it again, but when he left, it was still leaking. I called, but he never came back, never returned my call, and he delayed for three days. I kept trying to be patient, but he never responded to any of my calls, voicemails, and texts.

Our realtor picked 2-10 for us and we've had it now for about a year. We submitted claims online and had good experience with the technicians that came out. It was just hard to be able to actually use the coverage when it came down to it as there’s a lot of rules, but that’s insurance in general.

My AC wasn't keeping up this summer and I called 2-10 Home Buyers Warranty. They said that they had found a contractor that was gonna reach out to me. After a week, I hadn't heard from the contractor, so I called 2-10. They said that they were getting me on there and they were doing the scheduling. They would get in the schedule and call me in the next day or so. Now, the week goes by and I hadn't heard anything. So I reached back out to 2-10 and they said that I could go ahead and find a local contractor and then send them the paperwork. I'd pay for the contractor to do the work and the would reimburse me.

Our refrigerator stopped working and to 2-10 sent out an appliance company. That company had to wait a week while they order parts. They returned to “supposedly fix” the refrigerator. it was not. We contacted 2-10 and they said that the appliance company will be back in a few days. The appliance company came back and said they need to order parts again and would be back in a week. After a week we have not heard from them. We contacted 2-10 again and they said let them get in touch with the company again. Call back the next day. Instead of taking seriously the fact that we have not had a refrigerator for almost a month now and sending someone else to remedy the problem 2-10 is not taking our hardship seriously.

2-10 is better than average and I have been with them since September. The representatives are good but they can only do so much and so, I try to be patient and just in exercising my claims. If I were in administration though, I would replace some of the contractors that they are dealing with on the local level because some of them lack the expertise and the professionalism that they should have.

My heating system was setting off my carbon monoxide detectors, and 2-10 got somebody out there to look at it. The technician put his carbon monoxide detector on it and said there was a crack in the heat exchanger. He highly recommended replacing the whole furnace because it was 36 years old, but 2-10 still tried to replace the heat exchanger. I wasn’t the most pleased with how it was handled. So, I took a buyout and just replaced it myself. Also, when I had a water line break, I tried to make a claim and was told they would have the whole thing replaced. But when the people came out, they said I wasn't covered. So, I don’t really have the best experiences with 2-10. You should do a little bit more investigating before you settle on a home warranty.

I've had 2-10 Home Buyers Warranty for 11 years now. I got it as part of the home purchase, and I just maintained it. We’ve got a couple of really major things going, and the service from them has been great. The contractors always haven’t been great, but the service for the warranty has always been well. The biggest issue we had was with our air conditioning a few years ago. The contractors came out. And in my opinion, they were trying to do just a patch work rather than actually fixing what was going wrong. So, we had to have three or four different visits before, finally, the last person they dispatched said, “You need a whole new unit.” We got the unit replaced. So, it might be that they just don’t want to do the job. 2-10 was great during that time as they kept dispatching somebody different until we finally got someone who fits the job. But we ended up paying the co-pay a couple of times, because every time they come out, there’s a $75 copay.

Claims submittal is fairly decent with 2-10. The problems usually come with dealing with the contractor or repair person they sent out. For my washer, the only time the only repair person has in my area would come to my house would be on a Thursday. So, either had to take a day off of work or no one would be at my place to meet him. I was surprised that they only had one contractor. Customer service did the best they could within what they had.

About 20 years ago when we had our house built here in Naples, Florida, the contractor who built our home gave us a one-year subscription to 2-10 as a housewarming. I just continued over the 20 years and we renew it every year. I call to submit claims and speak to a representative. Thus far, they’ve been very kind and caring and they help me out.

The contractors who came out for our water heater were perfect. They answered all my questions and were very professional. They took care of everything. In fact, our water pressure has improved because they had to replace the pressure regulator as well. 2-10 saved me a lot of money and headache. The claims process was easy. I called them and they took care of all my needs promptly.

Filing service claims with 2-10 have been painless. I had a microwave claim with them and the contractors weren't able to fix it. It wasn't perfect but the warranty ended up providing enough for me to go and repurchase a microwave. Overall, it's a positive experience.

2-10 was recommended to us. I did an online claim and it was pretty simple. I messed a little bit, so I called them on the phone and they were able to help me through it. The service was good. The only issue I had was with a contractor not following back up, but when I called them to notify them, they corrected it. It was good customer service. We got a dishwasher done. They checked the garbage disposal. They were able to help me with that too because they were able to bundle the service. So, I didn’t have to pay two service fees for both appliances.

The fridge side of my refrigerator wasn’t really cooling for some reason, so 2-10 sent a technician but then it went back to not cooling again the day after. I called and reported back to them that it didn’t work out. The tech first came on a Monday and I had to wait for a week for him to come back. While I was vying for an earlier date, it looked like things weren’t really working out and the next Monday was his most recent opening. So, we had to put our food outside and reheat it, because we can’t put it in the fridge. When the technician came back, he was able to fix the refrigerator and it's good now.

My hot water tank failed. We were able to get somebody in there to replace it the next day, and the claim process with 2-10 was a breeze. I submitted the initial request online and they called me the following morning. I didn’t think that it was gonna be so straightforward but 2-10 did a fantastic job and streamlined their process. We got a faulty tank and a week later, it stopped working. They had to bring in a new one. That was on the manufacturer. Still, everything is good now.

My 2-10 warranty came with the property and I've had the coverage for a year now. I call and tell them whenever I have an issue, and then I submit a claim. I had one issue with my roof, though, where a contractor just came out, and I didn’t like 2-10's response. I didn’t think that they even looked at it or cared to send another contractor out.

I submitted a claim over the phone to 2-10 and then, I did online any updates for the status. It was on the weekend and the contractor was there on Tuesday. Things went very well. Somebody came out, bought the new part then somebody else was gonna come out. I said okay and I called them the next day. I asked when somebody would be coming out and they said that they were already here and nobody was home. They went around back and they learned that the air conditioner was working. It would’ve been nice for the technician to give me a notice. I didn’t use the air conditioner at night because I thought it was still broken but they fixed it, so that’s all that matters.

My gas water heater was leaking then the water in my faucet was orange. Two days into having this issue, I made a claim with 2-10 and they contacted me in a day. Their contractor came out the next day and they diagnosed the issue. This first time they came, they said they only had one guy who could do a water heater. 2-10 changed my water heater. But just to get an appointment date, I waited about five days. I had to call a few times to ask what was going on. They would tell me that they would call me back, but they wouldn’t and I would call them again. Once the contractor came, it was fine. The issue was just getting them to come. This is my third year with 2-10 and I've used them twice. The warranty company is fine. When the contractor comes out, you pay them the 60 bucks. I did a garbage disposal claim and the guy who came was great.

Our electricity went out about 25 times in a day. I called 2-10 on a Saturday. I waited on hold for about 45 minutes to get someone on the phone, but I got a phone number for who would be coming out. I got someone out on a Monday. But since it was an electrical issue, I ended up calling the contractor and I didn’t wait for them to call me on Monday. And then the guy came out within 30 minutes. The box on the outside was sparking when the electrician came out, but he fixed the problem within an hour.

We filed a claim when we noticed the refrigerator wasn't working right. I got an email the next day saying it had been assigned and someone will be reaching out. The contractor came in and as soon as he opened the refrigerator, he knew what the problem was, and he said he had to order the part. A few days later, I got an email from 2-10, asking me how did everything go, and I was confused because last we heard a part had to be ordered. I then called 2-10 and they said the contractor has marked it as completed when it really wasn't completed. So, they had to reopen it. But they confirmed that the contractor said that they were gonna order the part, but for some reason, they just prematurely marked it completed on their end.

We bought our home on 9-26 of 2019 and got 2-10. I made a claim with them for my hot water heater. I started by calling but I couldn't get the prompt to work the way I wanted to. It finally put me over to an operator. We had a contractor come out the same or the next day. He was good. He sat on the phone with the warranty company for an hour and a half, waiting for them to answer him. He was a little frustrated by that and he didn't get the answer for us in the same day. We had to wait two or three days before we finally got an answer. We got a new hot water heater, but the contractor had to wait quite a while for 2-10 to order that. The people on the phone did that for me. I tracked it online and it really wasn't too hard to navigate the site. We didn't get a hot water heater until a week later.

My sump pump went out one time. Submitting a claim online to 2-10 was easy. It's better now than it has been in the past. Now, their reps keep me updated and are more responsive to my concerns. Still, 2-10 needs to review the Yelp and Angie's List reviews of the subcontractors that they work with. They just assign you to anyone that’s in your area. When I Google the contractors, they have absolutely horrible reviews. And they have horrible reviews for a reason.

Our 2-10 warranty expired the day the Freon split system messed up but we were able to get a work order in before it expired. However, that work order has been open for at least a month now. Thank goodness, it’s not 90 degrees outside. 2-10 said they were going to order the part, and that the company would come out to fix it, but that was a couple of weeks ago and I still haven’t heard anything back from anybody. The follow up with this one seemed to have fallen by the wayside. 2-10 should improve the speed of which these things are done.

My recent claim with my refrigerator went well. The contractor came out on a Sunday, which was nice, but they had to order a compressor. It took about a week to get it back so we were with no refrigerator for a week. It was full fridge so I lost all my food. But the guy was really good. However, I had a lot of trouble with the guys who came out in the past and they were horrible.

I had a gas water heater issue. I submitted a claim and 2-10's process was very easy. Their reps helped me a lot. Their contractor was nice and they came at the same they promised. They changed my tank with a new one.

An issue with my heat pump came up and I filed a report online, which was seamless and easy. 2-10 sent contractors who were professional and got the work done. They evaluated the heat pump and determined it needed to get replaced. But because of the style of my heat pump, the warranty didn't cover the whole replacement cost. 2-10 sent out the check with the amount that they'd be able to cover and although it didn’t cover half of the cost of the unit, it still helped and it was more than I paid into the warranty contract. It's also my fault for not reading the fine print. Although it would have been nice if it helped more, the warranty is still worth it. In the end, I was able to go out and secure another group of contractors to come out and do the replacement.

Although I knew that there was an online option in submitting a claim to 2-10, I chose to talk to somebody and made a claim over the phone. We got the furnace cleaned and inspected, and the contractor said there were some cracks in the coil. So, we got it replaced. 2-10’s reps dealt with the installer and sent them the unit. It worked out smoothly and I’m happy with 2-10.

We’ve got two heat pumps that provide heating and cooling for the house. One of them is relatively new and the other one’s probably 20 years old. I had concerns about it so that’s why we renewed with 2-10. When I submit my claim it's all online, and I get a phone call within the next day. The contractor sets up an appointment, comes out and takes care of it.

When we moved in, the air conditioner was not cooling, so we called the 2-10 number, and they sent somebody out. And without even talking to us, the tech just put Freon in there and went away. Two days later we called them back and said, “Hey, it’s still not working.” So, he came out, checked the Freon and a couple of things, made an adjustment and left. He didn’t even talk to us. It took the third visit for him to come in the house, and talk to us, and see what was going on. And then, it took another two visits to get the new air conditioner installed and get the inside part of the air conditioner replaced.

In July, we had an issue related to the indoor water dispenser not working and the freezer not remaining cold. Different pieces and parts have been replaced to attempt to resolve the issue and in each instance, the refrigerator seemed to work while the repair person was in the home. Then they'd check the box and leave. But by the time they'd get to the entrance of my neighborhood, it would not be working. And for the most recent repair, for some reason, the error code on the refrigerator suggests that the fan blower motor for the freezer unit should be replaced. That's the diagnostic code that shows up on the display of the refrigerator but that piece, to my knowledge, has not been replaced. And that code has now returned after the recent repair on the motherboard where the computer system, essentially, of the refrigerator was replaced.

Navigating through the website to submit my dishwasher claim was pretty simple. Then somebody called later to set up when the contractor would come out. The dishwasher wasn’t putting water out, the soap dispenser didn’t work, and the rollers on the top thing didn’t work. The warranty called and said that everything was covered on the dishwasher, but when the technician came out, he told me it was $367 because the soap dispenser and the rollers weren’t covered. I called the warranty company and they said that it was not covered and that they didn’t know why somebody told me it was.

It’s difficult to submit a claim with 2-10 because they have different segments of the process separate from the other segments of the process. So, you think you’re talking about one thing, and then they say that they’ll put you on to another facet of the company, and you sit there for 20 minutes not able to talk to anyone. And they individually know nothing about what’s going on. 2-10 is outrageous. No one knows anything because you’re speaking to the wrong person.

The AC unit inside was making a rattling sound and I didn't want to keep it on running. Either air condition on heat, whatever I run was making a rattling sound. So, I stopped it, I called 2-10, and for them to just send somebody to come and look at it was six days apart. They came and I knew they were gonna look at it and not gonna fix it. Obviously, they may not have a part. But to come back again, it's going to be another six days. So, it's a two-week waiting period for anything to get fixed. Right now, it's very, very cold and we don't have heat in the house. I'm kinda really disappointed.

The heater was doing some weird things and it was a little odd that the company that 2-10 sent out couldn't diagnose the problem entirely the first time. The motherboard on our heater was replaced and then it stopped working again, so I called 2-10 Home Buyers Warranty. The guy’s coming back today to install a flame sensor and he thinks that that’s gonna take care of it. But overall, the experience is fine, so long as it gets fixed. This company is family-owned and is obviously smaller. But they're nice and professional people. They're taking care of it until it’s done, and they're getting back to us promptly.

My computer crashed so file claims over the phone. A claim that I just had for the furnace, American Heating & Air Conditioning, went awesome. The other one, Jack's Plumbing, I didn't care for him. He was very arrogant and very everything. And then, I had an emergency plumbing problem and Stilwell Plumbing & Drain never showed up so I had to get it fixed myself. And then, they still haven't come for the other problems that I have in the bathroom with the faucet and the tub.

I've had 2-10 for almost two and a half years, and I've always had a good experience with them. I've never had a problem. They've always been pretty prompt and I have not had any reason to renew with them. I prefer doing my claims over the phone. Their reps have been great. When they had to replace the floor motor on our furnace, the overall process was pretty quick. It was within seven days. The contractor came out to diagnose it then he had to let 2-10 know what it was, see if it was gonna be approved then he called us and said it was. He came out a second time as soon as it was in. The work was great. The furnace is fixed and he said it's in good shape. It must've been going out because I don't have to have the thermostat as high now.

When we purchased our home, the mortgage company and the lien holder set us up with 2-10. We've been really happy with it and continued with it. When I find a problem, it’s at home so I usually call to submit the claim. It’s easier. Once, I had a problem with the customer service rep. They didn’t have the correct information. But they worked with me really well and when they sent the contractor out, they waived the $60 fee. We have a pool sweeper called a Polaris and one afternoon, it wasn’t running when I got home. It was humming though. It had frozen up so I put a claim on it. The contractor came out and then took a few days to order the part. When it came in, the tech came back and fixed the pool sweeper.

The display tab in our gas oven dimmed down to the point where I couldn't see the numbers so I filed a report and 2-10 sent someone out to fix it. The repairmen fixed the actual display portion of it, but in the process, the valves for the knobs were not lining up appropriately on the left side of the range itself. The valves were twisting at an angle and were catching on the side. The repair company ordered new valves and they came out yesterday to fix it again. The knobs were working a little bit better but it was freestanding. When they left, they said that we're gonna have to talk to our warranty company 'cause they don't think they're gonna be able to fix it.

Since we moved in in May, we've had issues with both the oven and refrigerator. The oven has a difficult time finding the temperature that’s set, and it constantly just reheats and beeps constantly. Then, the refrigerator makes a consistent knocking noise when one dispenses water. The claim process has gone smoothly, but one thing I have a real complaint about is that the contractor came and made fixes to both of them, and it felt like it improved for a little bit, but they're pretty much the exact same now. So, they're not fixed and I’ve gone in and I’ve resubmitted the same claim. We’re working with the company but they're on a vacation break right now. I’ve chosen not to go with someone else ‘cause I figured they’ve already seen both the appliances, so they probably know more than a brand-new person showing up. So, the service is still open for both appliances right now.

Submitting my claim to 2-10 went very smoothly. The contractor we got for our cooling unit was very good. Thus far, the reps of 2-10 have been providing very good service. However, their contractors have been hit and miss. Some are better than others. Some, we won't use again. Still, 2-10 has been doing great. We even had an issue that I paid too much and I got a check back really quickly. I recommend them.

I call 2-10 for claims and the contractors show up on time. The service has been great too. The gentleman who recently came out and fixed my washer and dryer was professional. He explained the details that he had to order the parts. He told me that as soon as they come in, he would call me, and he did. The next day, he was out and the repairs were completed. Having 2-10 has been an awesome experience and I have recommended them to several other people. I told friends that called and wanted to know who I was with that they can't go wrong with 2-10.

When the tenant said that the hot water was not on, 2-10 covered it. Submitting the claim was easy and considering everything, they responded quickly. I paid for someone to come in and they did a wonderful job.

On July 19th, 20th, we closed on our house and we got linked with 2-10 when we bought this house. We call them when we have a claim and it's usually fairly easy to get things started. 2-10 answers and they take down the information. The problem has been when we're supposed to get connected with the contractors to come out. We had a pretty rough experience with our refrigerator and dishwasher claims. The dishwasher was the easiest to handle but it was because we had such a bad experience with the refrigerator issue. Based on the agencies that 2-10 is contracted with, we waited seven weeks for somebody to finally come out and look at the refrigerator. I have two kids that are under three and one of which I'm nursing and pumping for. I didn't have anywhere to put breastmilk that I needed to store and ended up having to utilize a neighbor. We got to a point where we finally had to go out and purchase a fridge.

It's a little cumbersome submitting claims with 2-10. I like to talk to people but I hate prompts, like if it's for heating or air I would have to press a number. It would be nice if there's an operator that could direct you to the right location versus a prompt. But the reps are great once you get them on the phone. I did a claim because one of our outside valves would not turn on and there was a little wet or a little soft wall, but the plumber came out and there was no pipe behind it. It was like a leak from a window.

My experience with 2-10 has not been too terrible, though it's concerning sometimes. With the water heater, I had to go out and find a company to do it. They didn't have a plumbing or water heater tech already available. There are so many companies in my area, yet they don't have them. With the company that I used, I know they had worked with 2-10 before, and they had mentioned that they were trying to get on as one of 2-10's preferred contractors. They showed up first thing and didn't take them any time to replace the heater, and everything went super smooth with it. I had to come out of pocket for the full thing initially, but I did get the refund check afterwards. I've also been having issues with my AC, and after the first time online, you have to call in for the follow-up if you've submitted a claim for that system once already that year. Otherwise, everything has been pretty straightforward. I've recommended at least a bunch of the people that I worked with.

I submitted a claim to 2-10 over the phone. However, I had issues with the contractor. They didn't come and the things were not done in the timely manner that they promised. Although 2-10 pushed for it, it was very frustrating and required a lot of my time. 2-10 did well communicating though and my experience wasn't too bad.

Updated on 11/14/2019: My air conditioner crashed after moving into my newly purchased home in August. I live in Tucson, AZ so our summers are pretty hot. It was around 105 degrees when the AC unit blew, I was TDY to Fort Huachuca, and I had a pregnant wife in the house. 2-10 sent their contractor who determined that it was a pre existing issue and quoted us a price for repair twice what is common in our area. They quoted around $9,000 and we wound up paying $4,300 for a brand new unit. I say this because we had to pay. 2-10 HBW dragged out the process with a pregnant woman as long as they could to avoid covering the cost of the air conditioner.

I submitted a claim for light switches online then I asked my daughter if she had any problems. She told me about the high-speed motor that had gone out of my ceiling fan and I spoke with a representative for that. I like that as soon as my case was assigned to Mr. Electric, someone called me and they stayed in contact with me until the job was done. If the tech was running late, they’d call me to let me know and for me, that was good customer service.

The electric oven kinda blew up on me. I was cooking then it started catching fire in the oven area. As soon as that happened, I never touched the oven again and I called 2-10 Home Warranty. They sent a personnel out to come down here and there were too much parts that he needed to fix it. So, they gave me a new one. But their claims process was horrible. I had to keep calling and that was why I got the oven so quickly. Since the stove is something that I need to use for the kids, I had to keep calling in order to get my stuff right away.

I've used 2-10 on two separate appliances, my saltwater pool and my refrigerator. I submitted the claims online then I had to follow up with the customer service reps. And I've had some problems with the refrigerator claim. It's been a nightmare and I'm still dealing with it. But with the pool service, they've been really quick to help and the contractor got in touch with me on the same day.

I usually just call 2-10 to submit a claim and so far, the reps I've talked to have been cool. When we had an issue with the dishwasher, the tech came out, charged me 65 bucks and said, “You’re not getting electricity. There’s nothing I can do for you.” My son came up that weekend and he got it fixed in 10 minutes. So, I was not impressed with that service at all. But when we ran out of hot water, we called the Realtor that bought the warranty for us when we purchased the house and she got a hold of 2-10. And then, their contractor got a hold of me and came out with someone who he was training. They were both very nice and respectful and the issue turned out to be the thermostat. It doesn’t look like it’s that old of a unit and I could’ve just reset it, but it was really cool that he swapped the thermostats out instead of just resetting them. So, I was very happy with them. The water heater has been great since then.

We’ve been told that it's good to have a warranty when you buy a new house. We wanted the sellers to pay for it, so 2-10 Home Buyers Warranty was part of the closing. Submitting the claim with them was fine, but having a recall done is not. I still haven’t gotten the follow-up done for the half-bath toilet. The toilet just wouldn’t flush very well before, but now you’d have to try it three times before it finally flushed. They replaced some stuff on it and it would just run incessantly. It’ll run for a long time then you jiggle the handle and it’ll quit, but it’ll start up again five minutes later for no reason. So, I just turned the water off on it.

I got a home warranty for peace of mind, and now have had 2-10 for about a month. When I called them, their contractor came out in about three days and they did fine.

The display of our oven wasn't working. Then there was like an F0 kind of an error. So, I couldn't operate the oven at all. After a couple of days I made a claim with 2-10 online and it took forever. I submitted it online, and then they assigned it to someone and that person called me to schedule. That was actually pretty quick. It was in a couple of days. But he said that he didn't do electric ovens like that, so he was gonna deny the service request order. And then 2-10 assigned it to someone else. And the lady over there said, "We need the service be paid upfront before I can schedule you in."

My recent claim experience worked out great. Long Company did it for $89, which is the regular deductible. I scheduled one time, got them out there on time, they tried to fix it but they couldn't, and they replaced it with the like kind. The claim was for a ceiling fan-light fixture combination. It had a multi switch on the wall. When you turn the light on, it would come on and go off. When you click to turn the fan on, you could hear that beep that it makes, but it didn't start. So, we tried reversing it, and the reverse didn't work. So, we tried the lights, and everything else worked on it in terms of power on and off, and so it worked. They had to replace it because the switch there was bad.

Submitting the claim through 2-10's website was fairly straightforward. We were then given an estimation when the contractor would come. However, I found that their estimation has always been inaccurate. It can take several days to get a contractor out. Their contractors tend to provide fairly standard service. For this particular event, the contractor's interaction was typically fairly straightforward and moderate. However, we were dissatisfied, not with the contractor's quality of work, but with how they carried it out.

Our house is a little bit of an older one so we went ahead and got a warranty. Overall, it's been worth the $500 a year because there have been things that we have been meaning to get fixed that probably outweighed that $500. However, it does seem like 2-10 sends some sketchy people. When you call in and make the claim, you don't get to choose whoever you want to come and service your stuff. They also seem like they're willing to do anything and everything humanly possible not to replace something. Where somebody might think an air conditioner is 100 years old and should probably be replaced, they're going to do whatever to keep it limping along. So in another a month or two, you have to call them again.

Submitting my claim over the phone was super easy and 2-10 was super fast. They took all my information and I was pretty much done. The contractor who came was very nice, knowledgeable, and always on time.

I’m not very happy with the claim that I’ve had with 2-10 since September. We came back from a trip on the 6th of September and found our refrigerator was not working. Everything inside was spoiled. So, I made a service request on the 7th, which was a Saturday, and 2-10 sent somebody out on Monday, the 9th. The technician troubleshot it and said that he looked at everything he could and I got a wiring problem inside the cabinet, which was not fixable, so we needed a second opinion. He called 2-10 and they sent somebody out the next day, which was the 10th, and the guy said I needed a part. On the 17th of September, somebody called and said they couldn’t find the part, it was no longer being manufactured, and there was no action.

The claim for my water heater went brilliantly. It was done easily and inexpensively, but it took a little longer than I wanted it to so I was out of hot water for two weeks. The plumbers had to get approval from 2-10 to make sure that the water heater was covered. Then once that was cleared, it was a few days on the part. I was concerned about disposal and clean up afterwards, but I didn’t need to worry about a thing. They took care of it all and I was thrilled about it. They were very friendly, quick and professional. I would highly recommend 2-10.

We bought our house in 2008 and we've had Home Buyers since. I recently called them to make a claim for my refrigerator and everything went well. I really like the way they react and I'm satisfied. The contractor reported and Home Buyers send me a letter about the settlement. They gave me the check and I bought a replacement.

I walked into my closet to find the carpet was soaking wet when just hours earlier it was dry. I knew I have a leak somewhere and needed to get it stopped and fixed to avoid additional water damage to my home. I immediately contacted a well known local licensed plumbing company and they had a plumber at my home in an hour and the problem diagnosed and fixed in two. The bill was several hundred dollars.

I called in a claim for my electric water heater and it was very easy. The rep was very knowledgeable and got right to it. The contractors did a great job. They were very professional and knew what they were doing. And although they took their time, they didn't take too long.

I would rather make claims over the phone but I found a fault in their claims thing. At least online works. The contractors come out for service within a day or two. They're okay, but they seem to be on a tight budget.

I’ve been with 2-10 for eight months and part of my experience has been trying to figure out how the process works. The refrigerator claim was a little more uncertain because it was the first claim that I filed. The stovetop was a little more contingent because I had had the refrigerator experience. But now, I’m trying to work through the process and it’s almost like it’s all over again. This claim has been open over a month and we’ll manage and we’ll get through being without a stovetop for over a month but I’d like to move this on. The stovetop that we have cannot be fixed. The parts are not available from the manufacturer so now, we’re looking at alternatives. We’re gonna get something new and it’s just a matter of what, when, who’s gonna pay and how much they’re gonna pay.

I've had 2-10 Home Buyers Warranty for over 16 years. I just call to submit a claim and their rep is very good. The companies that 2-10 sent out for our fridge and the AC unit were both very good. The AC unit is fine now but the fridge is not performing. The contractor said that we had to let 2-10 know that they exhausted all possible options to fix the fridge. I’m not happy about that because I don’t wanna go through another replacement.

2-10 didn't repair my gas water heater when I submitted a claim for it over the phone. The contractor who came out inflated his fee because 2-10 doesn't pay for the whole replacement. 2-10 did a buyout instead. Another company did the installation for me and they did great. Still, I had to pay about three times the amount and I felt it was a ripoff.

My gas cooktop claim with 2-10 went fine. Submitting the claim was pretty good because they got people out quickly. The only thing I was a little bit disgruntled about at first was I called an appliance person, and then, they weren’t going to pay because it was $500 worth. So, they ended up paying for half of it. Then, I had to pay $100 for them to come out. And so far, 2-10 hasn’t made me want to continue with their insurance. It didn't leave a good taste in my mouth.

The pressure valve was malfunctioning, and it caused the water tank on one of the toilets to crack. The plumber was very pleasant and very capable. But when he got there to replace the toilet, that particular toilet have been discontinued so the tank was not available. The plumber called 2-10 and I was on the conversation with them, and they said that the cracked tank was not covered under that particular issue. The person we talked to at 2-10 would not budge. So I had to pay for it out-of-pocket. But they should have approved it. I’ve been thinking about cancelling the 2-10 warranty.

When we bought our house, we wanted a home warranty and we’ve been using 2-10 for five years. When you call in to submit a claim, the customer service employees are rude and doing it online doesn’t give you many options. You can’t describe what your problem is. But the contractors have been great and they handled my plumbing issue awesomely. Since they came out, it’s doing good.

We had so many claims put in for our dishwasher because we couldn't get people to come out and service it. Those that did come out, came out one time and we never saw or heard from them ever again. The guy came out, looked at it and said that he was gonna order the parts. Almost a week and a half had gone by and we couldn't get in contact with them. 2-10 was able to reach him one time, where he told 2-10 to have us call him, which made no sense because we have been calling him. He scheduled an appointment but he never showed up. 2-10 called him abut six times, even sent him an email. He answered and when they mentioned my name, he hung up the phone, and they could not get in contact with him again. We were dealing with it for the longest time.

2-10 came almost immediately when called. It was very prompt and they installed a new one since the older one had broken. On the same day, they went out and got a new one, and came back and installed it.

With the shower turning hot, we heard the pipes pulsing behind the wall, so my brother-in-law came to take a look at it, cracked the hot water heater open, and said it was 19 years old and that it was leaking. We placed a call to 2-10 and the claims process was straightforward and simple. The contractor came out within a couple of days, looked at it right away and confirmed that it was leaking and we needed a new one. It was so old that a lot of the piping was out of code and they needed a reservoir tank and a pan installed.

I had a plumbing issue and I went through an easy process online to file a claim to 2-10. Their contractor had to break the floor but then I wasn't too happy about that because they didn't leave the floor level. I called 2-10 back and they said they didn't cover floors. I was confused by that since their contractor had to break the floor to fix the plumbing.

My experience with my claim with the heating system was fine. It just took longer than what it should have to get it installed. It took almost a week and a half to two weeks, and it shouldn't have taken that long to install an air conditioner whenever the parts are right in town and they could have just gotten them. It was 90 something degrees every day, and I had to go out and buy air conditioners just to cool the house down. And that was $800 out of my pocket that's not gonna get back unless I can sell these things. There were certain people at 2-10 where I could get an answer, while certain ones were just like, "Oh, this person is taking care of it." And I was just getting the runaround sometimes when I would call. But the process in submitting the claim was easy.

When the air conditioning in the condo went out, I called 2-10 and put an emergency work order because it was the hottest day of the year. However, the repair didn't happen right away. I had to fight a bit with them that the claim falls in the category of emergency service, but they complied after that. They sent somebody, but in the end, 2-10 would not cover all of the problem. There was some loophole in the system where the air conditioner counted as being totaled so we could only get the payout, which was a lot less than replacing the air conditioner. We didn't have a choice because there was no repair for this type of air conditioner.

Our refrigerator broke on or before August 8th 2019, during the hottest summer ever. It is now 10/22/19 and our fridge still does not work. 2-10 sent the same contractor out about 4-5 times. The door still will not stay closed. The contractor replaced a door hinge which came apart. The contractor also replaced the compressor. A different contractor had previously replaced the evaporator coil and thermostat. Fridge should be running like new. 2-10 customer service people developed an attitude and basically blamed me for not taking their advice to hire my own contractor or taking the buy out. I JUST WANT MY REFRIGERATOR TO WORK!!!

I purchased my first home on 10/15/2019. First night fridge stopped working and defrosted and flooded kitchen. I did not know the power cord was spliced. It sparked and tried to catch fire. My garbage disposal also stopped working but would still turn on. I called the next day, 10/16/2019, to make claims. The people I talked to were at least nice for the most part. They immediately dispatched contractors. Someone came out for fridge on 10/17. He said that he has to follow protocol and suggest replacing power cord but will recommend replacing whole fridge due to age and doesn’t know what got fried.

I called 2-10 and they messed up the claim initially. They put me down as having a heater malfunction and they initially told me that I wasn’t covered for the hot water tank. And then, the lady was reading the list of things I was covered for, and she mentioned water heating. She said hot water tank, and I said that was what was broken. She was like, “Oh, yeah. I guess you are covered,”. After that, it all went fine and my wife said that the guy who came was nice. I would recommend one to have 2-10, especially if you’re buying a new house.

The oven wasn’t heating. It was hanging around the pre-heat and it would never get higher than that. I submitted a claim with 2-10 and they called the same day. The contractor came right out. They were timely. It was a good experience and they repaired the oven. However, the contractor had to come back twice. I had given them an explanation, although I'm not an expert, about what was wrong with it. He ordered the part, came back, put the part on and then it still was not working because there are two fans and both fans had gone bad, and he didn’t recognize that. He only replaced one fan. So, he had to come back again.

The Realtor for the seller showed up with 2-10 the day I was moving in. 2-10 was part of something that I was told I needed to buy and, apparently, I did buy it at closing. And the other Realtor showed up with a booklet of it the day I moved in the house. I knew it would be a good idea to have a policy. When I submitted a claim, first, I talked to a computer and it never understood. And then I asked for an agent that explained what the problem was and told me someone’s gonna call. The contractors have been fine. They, so far, seemed able to fix what the problem was.

It has been very easy submitting claims to 2-10. I'd just place a phone call and explain to them what was going on and they'd get a provider to come out. When one of the toilets was backed up, I called them. It was the same plumbing issue so I didn’t get any hassle because they already had a record of me calling the first time. Their contractor removed the toilet off the foundation, snaked all the way through and replaced the toilet back on. The two contractors that came out were excellent and very professional. Right now, everything has been good.

I had a plumbing issue and originally 2-10 gave it to a plumbing contractor. The contractor determined that the problem was the hot water heater. They forwarded all the information to 2-10 but 2-10 didn't deem it as urgent, which was upsetting. I had tenants who just moved in and it had been five days and they were without hot water. So I complained to 2-10 and they forwarded me another contractor that worked with them. The contractor came the next day, checked and figured what was wrong. Then they needed approval from 2-10 to do the work. But I didn't get a response back from either the plumbing company or 2-10. It was three days after that.

The water heater is very good now. There is a lot of difference between the old one and the new one. Last time, the water heater took a long time and you can hear it when it is turned on. Now, it's so fast and this saves gas for our house. A friend came into my house and said they put something on the top of the water heater for safety. There's a pipe but they put some circle that looks like a sucker on top. I didn't know about that and that was not put in my water heater. But everything is okay. 2-10 is doing a very good job. The process for submitting a claim is very good and everybody always helps, even in my last two calls. There was a lady who helped me and she was very nice. I liked her.

The electric water heater issue all started one evening with the lower heating element. That led to a call to initiate a service order on it. Getting that resolved ended up taking the better part of a week and a half. I had to make one call after another multiple times, day after day, but the service orders weren’t getting initiated over to the vendor. There was a big lack of communication between the service provider and 2-10, to say the least, and this particular experience was miserable. If I had it to do over again, I would’ve just gone and bought a water heater myself and replaced it. I would’ve come out cheaper on it. I would’ve never called 2-10 about it and I’m not sure if I’ll carry the warranty forward after it expires again.

It’s great that 2-10 sends people out for my dishwasher claim, but at this point, I'm wondering if they're going to give me money to get a new dishwasher or are they going to just keep sending people out. I’ve got a full-time job and I have to take time away from work every time somebody would come out. They’ve sent people out five different times and the issue is still not resolved. When I ran my dishwasher after the guy tried to come and fix it again this morning, there’s a new problem because it started making a different noise this time.

2-10's customer service has been good and when I spoke to their people over the phone to file my claims, they have been as helpful as they could be. But the contractors they use have been fairly incompetent. I have lots of examples, but the most recent one was for the problem we had with our ice maker. It required six visits from two different contractors and it was still broken. Then on the seventh, the third contractor came in and realized the only problem was that our refrigerator needed more Freon. And he diagnosed the problem over the phone, came to the house, added Freon, and now both our freezer and our ice maker are working just fine. Then, there was a problem with our shower that required four visits to fix. All in all, the coverage is fairly inexpensive but the level of contractors that 2-10 uses has been completely insufficient and unacceptable.

We put in a request with 2-10 over a month ago and the response was quick. The technician came out, troubleshot the issue and told us it was a bunch of parts. It had a master cluster involved. He recommended to 2-10 that we replace the microwave because of the labor and the number of parts it needed. We were a bit confused about what the next step was 'cause we thought that that was gonna go through 2-10. But I didn't hear from them exactly what was going on and I had to make two more calls to find out that 2-10 wanted to replace the parts. In the end, it was decided that it was cheaper to do the unit. I went out and bought a microwave and we claimed reimbursement for it.

My claim with 2-10 on my salt-water swimming pool went great. The process of submitting the claim worked out great. 2-10 did a fine job.

2-10 came with the house and then I went ahead and renewed it. Every time I talk to them, they're wonderful. They've always been responsive. They just don't always grab the right people. Maybe they should vet their repair companies a little better. For the air conditioning claims, they sent someone out who diagnosed it and they ordered a part. So that was two trips. Then both times I've had to have it fixed, it would stop working the way it should within a span of maybe two weeks. We found out that maybe there was a kink in the line. In one case, I had to have some sort of line replaced.

I had 2-10 in the past and I've had them for about 3 months this time. When I submitted a claim for the electric water heater, the technician came out, diagnosed the problem and ordered the water heater. He came back about 5 days later and installed it. If it wasn’t for the weekend, I would expect it to be a little sooner.

I purchased my home on September 11 and I got a warranty from 2-10. I have called them for a claim regarding an internal hose and I didn't too much like that the contractor who was sent out couldn't fix the problem. There's a leaking issue upstairs in both of my showers and the leak is coming through the glass. The people who I bought the house from remodeled it, so I don’t know if they didn't put something in right. And the guy who came to look couldn't quite pinpoint what the problem was as well. But then he and the 2-10 lady told me that whatever issue I had wasn’t covered under my warranty. So, I still have the problem and I’m dissatisfied.

I’ve been protected with 2-10 for 14 years. Lately, we are having really bad issues so I've been thinking to move. They are taking forever and then the contractors are not showing up. And then even if they're showing up, they are saying they don’t get paid for that until they take the pictures and they leave without fixing anything.

I have another house with 2-10 before this one and I’ve been with them for seven years. I submit my claims on the phone and the reps usually take the report from me. They’re very effective and I’ve never had a problem but I had a very bad experience with their contractor. The technicians diagnosed the same issue a long time ago and they didn’t fix it. When they came back, they figured out that the compressor of the fridge was not working and it was the same problem that wasn’t fixed to begin with. They said I didn’t have to pay any fee for it since it was within 30 days and they would come back. They took almost a month to bring back the part because they said it was a back order.

We've been covered with 2-10 Home Buyers Warranty since July of 2016. I did not have a claim until earlier this year in the spring and their claims process has been horrendous. My air conditioner quit working. I’m in Missouri and it gets really hot in spring and summer here so I was worried. When I made my claim, they told me somebody would contact me within 24 hours, but I never heard from anybody. They couldn’t get anybody to come out and look at it so 2-10 told me to go ahead and go outside the network. I did and I gave them three estimates. Three and a half weeks later, while I’m in the midst of summer, the contractor has not done anything. They wanna piecemeal my air conditioner together. When 2-10 finally found somebody to come out, that person came out and said exactly what all three of my people said. After the Fourth of July, I finally got air conditioning. But my well pump went out.

We had to do two claims with 2-10 but they did a very good job. The first one was for the main water heater. It did the kitchen, the laundry room, the showers downstairs and upstairs, and it was about three weeks. It was a pretty long time. And then when they came and replaced it the tech looked down there and he said, “Well, that’s not the one that needed to be replaced.” But apparently, it was leaking. And so then, another one had to be ordered, and then it had to be sent to wherever our plumber had to pick it, so it took a while. But the guys 2-10 sent were very nice.

We had to have some plumbing done before through 2-10 and the contractors they sent were **. They didn't do anything and we had to call them three times. When we got another contractor, Greg, he was really amazing. He did an excellent job and was respectful and knowledgeable. He had patience with us and gave us all kinds of information. He took his time and busted our concrete up. He put the motor in and had my wife and I hollering good. Greg and the young man he was with were godsends. 2-10 sent us angels.

We purchased 2-10 back in January, when we bought the home. Recently the water heater stopped heating and I called them, and they sent out a technician from one of the local companies to look at it. They were very professional, polite and they did great work. They could get it started for short periods of time, but it had a little drip of water that kept putting the pilot light out so they replaced it.

2-10's wait time when you call them up is sometimes quite annoying because the call takes forever. That's one of the worst experiences. Their portal is also not up to date sometimes. So the process can be improved. If they can respond to customers on the tickets, that would be real helpful for the customers. But overall, it's not that bad. 70% time, their contractors are okay although sometimes, their contractors are not that good.

I bought the house in March and my realtor provided 2-10 for me. Recently the refrigerator was not getting down the temperature as the Freon was leaking, and the contractor that came was less than desirable. He was very friendly and helpful, but he rescheduled on me five times. It really prolonged the experience. He attempted to fix the compressor in the back with hopes of solving the leaks. It didn’t, so then he had to submit an “unable to fix” claim to the insurance company. 2-10 had to replace the fridge and I accepted the cash they were trying to give me, but I haven’t received the check yet. It took about a week to get back to me on whether it would be the fridge or the check, and I picked the check on a Friday. I’m supposed to get the check today, Tuesday.

For the most part, every claim I’ve had with 2-10 thus far has went well, except one time with my dishwasher. I was using one particular contractor and when I called 2-10, they said that they were not using that contractor anymore and that they had to send another contractor out. Once they told me that, I called the first contractor and they told me that that wasn’t true. So, I got the feeling that 2-10 was trying to get out of fixing my dishwasher or buying a new one. It took months for me to get that resolved but 2-10 still bought me a new dishwasher. Other than that, I had no problems with any other service I have requested and I haven’t had any issues with the contractors. And I’m satisfied with 2-10 as long as I don’t have that issue again.

We've had two claims so far with 2-10. For the latest one, my dishwasher wasn't washing and it seemed clogged. I spoke to somebody from 2-10 on the phone and the rep was helpful. However, finding someone to do the repair work in our area was challenging. I waited a couple of days and I got a text or email back saying that 2-10 couldn't find anybody in my area and I needed to contact them if I wanted them to keep looking. That was annoying. I called them back and they finally found somebody. But then, the repair person they found was in my area the entire time. I don't know why 2-10's system couldn't find that repair guy. They offered the option of selecting my own contractor but since I'm new to my area, that didn't really help. I would probably choose a differently next time I work with a warranty provider.

In the three years that I've been with 2-10, I like that their price is reasonable and their overall process is easy. I just wish I have a little more control over blocking out schedules for the vendors. When our AC went out, it took three months to get someone out to fix it. But when our dryer went out, that process was quick. They should improve on expediting some of the bigger ticket items.

I have an older fridge with an ice maker built into it. The ice maker stopped working one day. I called 2-10 and filed a claim. They got in contact with the contractor and the contractor called me within 48 hours. The contractor was able to order the parts and got them within a week's time. We kept in communication and they came over to fix what needed to be fixed. It was quick and simple. I'm a single mom and I currently manage almost 40 staff. So, having to make several phone calls and having to do a lot of follow up is not an ideal thing for me to do. But 2-10 handled it and I didn't have to do any of that. It was done very professionally, expeditiously and in a timely manner. Everything works great now.

I wish 2-10 would change their introductory song. I've been with them for 5 years already and I've just heard it so many times. They should also speed up the process of getting a contractor out. I called about my dishwasher yesterday morning and we're over the 24 hours but we haven't got a call yet. We haven't had anybody come out and look at it yet.

I’m perfectly happy with 2-10 so far. They did what they were supposed to do. I had a problem where the pump went out and the dishwasher quit. I called it in and the contractor came out. They diagnosed it and they were gonna have to order parts but we ended up replacing the dishwasher. 2-10 and I came to an arrangement to settle on how much they would give me for a new dishwasher and it was fair. My experience seems good so far. Plus I’m a realtor and my 2-10 rep, Joyce, actually got an office in my office so I have easy access if I have any questions or problems. It shouldn’t have to be that way and so far, it hasn’t been. But if it did, of course I would utilize it.

I've had 2-10 warranty since the initial purchase of my home and that’s over 20 years. It was a new home so it came with 2-10 and I just kept paying it. It’s easy to submit a claim but after the submission, the follow-up is the piece that gets a little wishy-washy. I can submit a claim online but I still have to call after. I've done it before and I know but someone who hasn’t used it would just be waiting probably longer than me for the business to call them back.

I liked the customer service that I received from 2-10 and there is one rep who seemed to work with me a lot on my time table because I’m a realtor. And that’s why I keep going back to them. It’s not necessarily the product, it’s more of the person. But sometimes, when I hear that I got a tier three contractor, it’s a little frustrating. Then, when that one can’t be resolved, they send a tier one or tier two contractor. But there's a different pay for each tier and I don't like that part about it. But 2-10 has better options. At the end of the day, if, in fact, they simply can’t get somebody out to your location because of distance, they’ll say that you can have somebody else come look at it as long as that person agrees to accept their rate. Then, if that doesn't work out, they have a buyout program and I like that.

I made a claim for my electric water heater that was leaking and initially, it was the standard procedure. You submit the claim and they come back with who the subcontractor’s gonna be. I then called the subcontractor and they were not gonna be able to get there over the weekend. It was gonna be Tuesday at the earliest and this was a Friday situation. It was not gonna work for me, so I had to call numerous times and it took me a number of attempts to get to an agent who would prioritize our claim per the terms of the agreement where we’d not have water for four days. This was a time-sensitive issue which 2-10 had challenges in prioritizing to meet my needs, but the contractor who came out was wonderful. He understood the situation and he was able to address it. We've had 2-10 since we purchased our house four years ago and with previous things, everything was fine.

The process of submitting a claim to 2-10 was good and simple. The only thing was the deductible’s supposed to be 75 but we had to pay the $100. We let 2-10 know about it and their people said, "I’m sorry, I’ll have to take that up with somebody else." Other than that, we've had the coverage since March 29th. The boiler claim was the first claim that’s been done since we had it and it was good. Everything was also good with the contractor. They did a good job.

I’ve been with 2-10 for four years and when I submit claims, I schedule online. Then, I’m confirmed within 24 hours. When the gas water heater was leaking, I filed a claim and the contractor needed to replace the whole thing, which took a couple of days. He had to get it approved and then return with it. The experience with him was great. The water heater has been doing well since then and I'm satisfied with the service from 2-10.

We've been very pleased with 2-10 warranty. We've had them help us with the air conditioner, the heater and the refrigerator, and the process is very fast and professional. There have been a few issues with the contractors though. They're all independent contractors so some of them have a tough day or have issues. But at the end of the day, they finally get the job done.

2-10 used to be a really good company. But then, they need to vet their repairmen a little better because we had a situation for an air conditioner. It took 60 days to get my unit fixed and it was 110 degrees in Austin. I have five or six policies with 2-10 and I put a lot of my friends with them. They are griping and they all say the same thing that two or three years ago, 2-10 really handled their claims but then now they're getting a little lax. Now, they're kinda getting into lax. I wasted nine hours and finally got a good rep, Brandy. Once she saw what we were going through with the vendor situation, she took care of the issue. She took the bull by the horn and said that things were not right and that 2-10 was going to straighten it out.

The contractors that 2-10 has been sending out have been wonderful, very skilled, and very considerate of my time.

I call 2-10 when something's wrong and I put the order in. Then I go through the steps. I pick which appliance has an issue or what is wrong, then they’ll get back to me within the day. They’re really good about it. Recently, I submitted a claim for the gas water heater. I called and told them that it was leaking, then the people that they contacted called me to look at it. They replaced it and it's not bad so far. My interaction with the techs who came out was good, too.

Claims with 2-10 takes a long time so it's really difficult, personally, to submit claims to them. When I call in, the initial person that I talk to is fine, but it's really difficult once it gets given to the contractor that they use. Because I don't have liberty for them to call me. I had a claim for my gas cooktop because the top and the boiler inside were not working correctly, and the claim took 3 and a half weeks to get everything handled. That's a long time. 2-10 got the refrigerator fixed quickly but they got the washing machine fixed at the same time. The contractor had to order a part for the washing machine and that took a long time to get then for them to come back as well.

2-10 was purchased for us by the seller when we bought the house three years ago. We upgraded the coverage a little bit. The appliances were mostly original to the house, and we have a pool and the AC, one of the units was original to the house. So, that's why we kept it. Most recently, we opted to use our own pool service to perform the service rather than to use the warranty's service people. We had found that with their policy like anyone else's, they prefer to keep repairing and then replacement is the very last option for any equipment you have. And when you've got 20-year old equipment, repairing it is not an option and that was why we chose to take the cash in lieu. Even though it didn't cover all of the replacement of the pool pump, which is what we had to replace, we weren't going to throw good money after that in repairing the old pump. And we got something towards the new one. We knew what we were getting.

Making claims at 2-10 has been working fine, but I had a couple of issues with the internet not saying it took the claim but it did. I’ve only had contractor out, and it was within a couple of days. It’s a great service.

We had a claim for our HVAC unit that was not working and the contractor came in for the Freon. Now it's working okay. With our dishwasher claim though, it took so long to get the part and nobody was contacting me until I called the company. Everything is installed and the dishwasher is cleaning, but it's not as good as it was. We’re watching it right now because it’s working better but not perfect. Other than that, we submitted the claims over the phone and the reps were always good. They texted me the contact information immediately, which was nice.

It’s been pretty easy to file a claim with 2-10 as well as navigating through their website. But I was told I had to find my own provider because they couldn’t find one. I thought it was all taken care of. I had to start making a call, explaining to a company to come out. But overall, it was a fast experience with 2-10.

When I tried to call 2-10, I realized that they have a high volume of people trying to get in probably at the same time. It was always at least a 30-minute process, which I didn’t mind waiting, but I have a five-month-old and sometimes, he just tends to cry a lot. And the reason I had to call was because I submitted something for a reimbursement check and I hadn’t heard back through e-mail. Recently, I submitted a claim with them online and it was much easier than having to call in. Everything was pretty quick and very thorough. I was not left second-guessing about what was going on. Unfortunately, they didn't have a contractor in my area to do the water heater so I had to choose one. But the other gentleman I dealt with that was chosen through 2-10 was excellent.

I had 2-10 for three or four years and the claims process was good on my part. When water was pouring out of the pool filter and it wasn’t working, I made a claim and my experience with the service was very good. Still, I never understood why 2-10 kept going up on the premium every single year. It went from $800 when I first got it, and I decided to cancel it this year ‘cause it was way over $1,200.

When we bought the house, 2-10 came with it but I am not happy with them at all. We ended up having to replace the entire septic system, tank and field drain lines. I paid $75 to have somebody come out and look at the tank, with the toilet, and the first guy said it was just a blockage and then, somebody else had to come out, and that guy said it was completely new filter in the field lines so he didn’t even do anything. And the first plumber that came out took the toilet off and didn’t fixture it back on, so that was an issue that I had. One of the toilets is still gurgling for some reason. I don’t feel like it was very efficient, effective or beneficial with 2-10.

We were given 2-10 when we purchased the house and we've usually called them for claims. It's an easy process. Their contractor did a good job on my fridge, however, I had other things that I needed fixed but there was no one in my area so I had to hire somebody else.

I bought into the house that already had 2-10 and it was up to me to keep it or not. We’ve had it since 2010 and the first time I submitted a claim, it wasn’t that great and I wasn't happy but after that, it has been fine. 2-10 was frustrating when out of network but when in-network, they were fantastic. I’m not happy that there are no in-network electricians where I live, which requires a lot more work for me as the customer. I had two electrical issues over the year and those were pains in the butt but the dryer situation went great because it was all easy and seamless. There was a while when I was really upset with 2-10 and I didn’t like what was happening but when I found out more information and learned more about the process, it wasn't that bad. I’m grateful that we have it because we didn’t pay a lot of money that we would otherwise have to pay out-of-pocket.

We use 2-10 as an insurance, so to speak, if anything big goes wrong. Their claims process is fine but it’s kind of hit or miss when you put in a service order. Sometimes, they use people that are not as responsive as others. The contractors might get with you that day or more than a day. And you couldn’t necessarily rely on them to get immediate attention. I live in Houston, Texas and it’s hot most of the year. If our AC goes out, I'd try to go through 2-10. But I don’t know if it would be the best for urgent issues. So far, the contractors that they've sent out were very good. I had a plumber come out to do a minor repair and I was very pleased.

Recently, I had a plumbing issue with the shower. It wasn't working so I submitted a claim with 2-10. The tech came in, explained what he was gonna do and we had to get approval for it. He came back within two days, fixed the issue and cleaned up. It was all done within the week. 2-10 paid for it and it was all covered. It was more than I expected. But the tech had to cut through the wall so I had to have some drywall patch to put and it had to come out of my pocket. But that was the only thing I didn't like and it wasn't that much.

My claim was terrible at first. I had put my claim in on a Monday and it was a holiday when we came back. The next day, a guy showed up but he didn't do anything. He just went in and said he doesn't do snaking. Then he asked for the deductible but I said I would pay it to the next person if they come and do some work. We couldn't even use the water because it was overflowing from the toilets and everything downstairs in the tub. When the second person came, he said he did not want to take the toilet off of the floor because it was a mess in there. So he went into my laundry room and cut the pipe but couldn't clear it. He just didn't want to take the toilet up. But that’s where he should’ve snaked that. Then he never put his notes in.

Submitting a claim to 2-10 is easy, but it would be a little tricky for a first-time user because you have to go through a lot of links to get to where you need to be. When my washer's cycle wasn’t being completed, 2-10 contacted their people very easily. However, the people they were dealing with gave me an appointment after a week, considering it as a non-urgent issue. It was an inconvenience because if you go directly to somebody, they get you in right away.

It has not been the best experience submitting claims to 2-10. Most of the things that we've had to take care of, they've either not been responsive or their 24-hour supposed emergency, the response has not been 24 hours, to contact somebody. And we've had some issues, like plumbing issues where we couldn't live in our house, and they just told us that it was on our own, and if their timeline didn't work for us, then we could pay out of pocket.

I own a property management company, and I have my owners purchase 2-10 Home Buyers Warranty, so mostly all of our properties have 2-10. I also sell it whenever I sell houses through Keller Williams and I have it on my personal property as well. Submitting claims as well as getting to find the vendor is easy, but if you have to get a part, that's where all the dissatisfaction and hold-ups are. The vendors aren't able to get the parts locally. They have to wait for 2-10 to order them, and they come from a warehouse. For instance, if the compressor goes out on an air conditioner, I had people without air conditioners for three weeks in 100 degrees in Georgia and that's common. The problem is having to wait for them to ship the parts. Still, I've had 2-10 for 15 years and I like that they have local vendors that I've been able to build relationships with and that can get to my clients quickly.

Submitting claims to 2-10 has been very easy and they have been accommodating. However, there was one time, when I had a contractor I wouldn't have picked. He didn't look legit. Still every other contractor has been great. Recently, I had an issue with my dryer and 2-10 sent a tech out. The repair was more expensive than the calculation made sense so they offered a cash buy-out on the item and I took it.

Since we moved, our electric oven didn’t work properly. We had both ovens that didn’t work well. One was going out the heat, and the other one didn’t turn on. So, that’s why we use a warranty. It was very comfortable submitting a claim with 2-10. It was very easy to do, and we didn’t have any problem. First, we submitted the claim online, and then we had the phone contact. The contractor was very good. He was very in time, very friendly, and was recommending me what we need to do. For the first oven, he just needed to replace the whole electricity. He moved everything out, and then he looked into this electrical piece that he was looking for. And on the second oven, he just needed the insulation around and checked that the door panel is properly closed. We had a good experience.

I've been with 2-10 for about 16 years and they helped me pretty good. Recently, I had an electrical problem with the duplex receptacle in the kitchen and started a fire then we got the fire department here. The service contractor that 2-10 sent looked at it and knew what the problem was. He rewired it and put a whole new one up. I felt good about his quality of work.

When submitting a claim to 2-10, I go online, enter what our issue is and answer questions. I check the make and model of the thing I'm calling about and submit it. The next morning, I get a call from a contractor to make an appointment to come to the house and fix my issue. One time, my gas water heater blew up and water leaked out of it. 2-10's contractor was really courteous and knowledgeable. He came and said it needed to be replaced. I'm perfectly happy with 2-10. I've had no problems since the repair and I recommend their warranty.

I’m totally an unsatisfied customer. The process for submitting a claim with 2-10 was fairly easy but I'm extremely unsatisfied with the contractor. The dryer was making a really loud turning sound, almost like a freight train. The contractor came out three times and still, the issue is not resolved. This has been going on since the beginning of September and on October the 2nd, I reached out to the contractor, telling him that 2-10 was trying to reach out to him so that we can get a resolution on getting my dryer fixed.

There was constant running and dripping in the main area in the master shower so I placed the order online to 2-10 for it to be repaired and their website was easy to navigate. However, I had to call the contractor that they provided for us to schedule something because they never called me. I wish we have other options of other companies that could provided services, because when I reviewed that particular company, they had really poor reviews on staff and on not fixing the problem. So, I was very nervous about them being in my home.

We've had 2-10 since we bought this house, and making claims with them has been easy. I called and the contractor replaced my gas water heater. They ordered a new one, came, brought it and replaced it.

The first contractor 2-10 sent to get my water heater checked out and said that I needed it replaced. 2-10 said they weren't gonna cover the claim due because it was secondary damage from the thermal expansion tank which is a bunch of bogus. My realtor had to get involved and 2-10 sent somebody else in who then said that it was the thermal expansion tank that needed to be replaced and not the water heater. If somebody comes in and tells me that my water heater needs to be replaced, I'm gonna trust them. 2-10's contractor was not trustworthy and I spent days upon days calling 2-10 to fight this. I don't think I will be renewing with them. Their customer service was rude too.

I had a plumbing claim with 2-10, of which I wasn’t happy at all. The first company was Melton Plumbing, and they told me it would cost $750 and go outside to do the work. A friend told me that that was not the case. So, they tried ripping me off. I then closed it with them and they gave me my $100 deposit back. After that, I called a different company and asked them if they could run the snake. They did and they told me they would be at my home between 11:00 and 2:00.

I always file claims over the phone so I can talk to somebody. Everybody’s nice and they make it less painful as possible. The contractors usually come out either the next day or the same day and they're usually good. We had one with the air conditioning unit and we let 2-10 know that they were trying to scam us, so they were glad to replace the contractor, which that contractor helped us out and it was great. We've been with 2-10 going on 10 years and our experience has been excellent.

With 2-10, it seems like it takes quite a while sometimes to hear back from the contractor. Last year, a contractor made a really bad repair which resulted in the overflow of the drain pan in my upstairs AC unit. And because he had left so much insulation in my pan when he kicked everything around, there were handfuls of insulation in the pan and the insulation stopped up the drain line for the pan. So, I had water running down my walls and it flooded my house. He didn’t wanna make right on it and 2-10 said that was between me and the contractor. So, I really didn’t like that part. But I got with my personal insurance agent for that. He got me the details and I was able to file a claim against the contractor under his liability insurance. He ended up replacing the attic portion of the air conditioning unit because of the leak. Other than that, I recently had an issue with the hot water heater and my claim for that seemed to go pretty smoothly. It was all covered.

We’ve been protected with 2-10 since we bought the house a couple months ago. Making claims is very easy and convenient. My husband has done it over the phone and the contractor that came was excellent. The gas water heater was leaking in the garage and it was outdated and rusting, and they replaced it.

On 10/8/19 I reported an AC out at one of our properties that we manage. It took two days for them to send a technician out. Then, apparently, the technician didn't do exactly what they thought he needed to did, so they arranged for another contractor to go out on 10/22/19. We live in the south where the temperature reached 90+ degrees on any given day. This tenant will be out of air for over two weeks. I have been very patient, however, my patience is slim to none now. We are a real estate company who sells Home Warranties weekly. I will NEVER use 2-10 again. Like any insurance agency, they bank on there being no claims; however, this homeowner did not pay $425 to not have the service expedited in a reasonable amount of time. All involved are very dissatisfied!

We were given a 2-10 home warranty when we purchased our new home. We made a claim on our furnace system and 2-10 denied our claim due to the problem being a "pre-existing condition." I spoke with a representative who informed me that the contractor had stated that this was "100% a pre-existing condition and had to have been broke for quite sometime." After this phone call the contractor actually called me to see what 2-10 had said. When I told him what they said, he stated that he told them that in his professional opinion this was not a pre-existing condition and he never told them that it was.

Our builder provided us one year with 2-10 Home Buyers, and then we extended it. I recommended them to a friend too. When I had a claim, I just went in on the website, and found how to report a service issue, and followed the instructions. It was very easy to use. We had an immediate response and a contractor was out the next day. The contractors were very professional and personable. The claim was about a leaking hose bib. He found that the hose bib itself was defective and he replaced it. It has been functioning perfectly since then.

The plumber was on time, cleaned the bathrooms out, isolated the issue and fixed the shower head that was leaking rather quickly, but he had to cut into the wall to repair the leak and now I have four holes in my wall. We were supposed to have someone contact us about repairing the drywall, and we haven’t had that happen yet. Still, the service was all done in one visit and the plumbing portion was perfect.

When my AC went out, my claim to 2-10 went pretty well. On the other hand, the claim for the plumbing didn't go so too well. Our valves went bad underneath our sink and there was no way to cut the water off. The plumbing kept leaking and leaking for over a month. My husband called 2-10 and contractors came out. The first plumber who came wasn't professional. He misdiagnosed the whole ordeal.

When I moved in on August 14th, the dishwasher would not heat and would not clean. 2-10 sent someone and they fixed it. But it's still not cleaning. They have told me they gave me a 60-day warranty but it's not long enough. Their competitors give 180 days. This first claim was easy though and the people that came out to work on it were skilled. They thought they repaired it, but they haven't. I'm gonna stay on top of that 'cause I only have 60 days but so far, so good.