2-10 Home Buyers Warranty Reviews

I am not happy with 2-10's service because when I called them about my stove that exploded, it took them two weeks before they would send somebody to come and check the stove. They said they were not going to send somebody because I'm owing them 100 and something balance for the whole year and I told them that I don't have money now. Once I get paid before the third Wednesday, they would send somebody. When I bought the home, it had old appliances, and I told the person that, "Okay, this is old, and I don't feel comfortable using the old stove again." Thank God that was in the kitchen when it explode as soon as I was not in the kitchen. It could have been on another thing. So, for two weeks, I could not cook. I was eating out or using the microwave to cook.

Everything went well with my gas electric heating system claim. Although the contractor had to come out a second time because it broke again, it was no fault of theirs. The first time, the tech fixed a capacitor. But the unit was old so the tech suggested that we might need to fix another piece too because it was about to break. The system worked for a day and then the piece that he suggested broke. A week later, the contractor came out and replaced that and the system has been fine since then. The biggest holdup was trying to get the approval from 2-10 to do the second fix. We had a different company for a couple of years prior to 2-10 and it has been night and day. With the prior company, it was a fight just to get a decent contractor to come out. 2-10 is much better.

The very first plumbing company that was assigned to my water heater claim never called. And when I called the company, they said that they thought that the assignment had been terminated by 2-10. So that was kind of a disappointment that they never called to tell me it was terminated. But the second service company that came out was fine. They did two visits. One was to identify that there was a defective control system that needed replacement and the second was to do the replacement itself. The tech was knowledgeable, and he had good interpersonal skill, so there was no problem getting along with him. It worked out fine.

The water heater would just stop heating. The pilot’s flame would just stop by itself and we have to wait until it cools off, and then turn it on again. It was warm and it makes the water hot. But the moment the major flame that heats up the water stops, the pilot’s flame would stop with it. With the condition outside, not being able to take a hot shower was very inconvenient. It happened a few times already. From the day me moved into the house, the problem existed. I thought at the beginning, it was just a problem with the thermostat because it worked well for a couple of months, but then it fell down again.

The refrigerator repair was going to be $900 to fix, but I had a limit of $400 on the appliance. I didn’t realize I had limited coverage. The freezer stopped working, and then the water and the ice maker. Once I got here the only thing that was working was the main part of the fridge. I ended up having to just get a new one, and they only covered $400.

The sellers of the property purchased our first year with 2-10, and then we renewed because some of the systems in the home are a bit older and we thought it would be a good idea. So, we renewed the one year and it has gone up in price a bit from what the sellers had paid for. Then this last year, I called to complain when we were thinking of renewing because the price had gone up by $200 in one year. They did give us a discount that took most of that off, so I appreciated that. But if the cost continued to go up, we definitely would be looking elsewhere.

The company 2-10 sent for our microwave had to change the whole door. They also replaced the light underneath the microwave, but it's out again. They were very good though.

I submitted a claim for my oven to 2-10 Home Buyers. The contractors they sent were great. They were out within a day and got the job done. We've been happy with 2-10 so far. They're always really good with their service.

To submit a claim is very easy and every time I’ve called, they’ve handled it. The people that I talked to, the technicians, all of them, were so good and very professional. I will keep 2-10 from now on. I wouldn’t look for another company. I won’t look for another price. When you’re comfortable with someone, you kinda stay there.

The person that I called that was helping me was very nice. I got a check for $772 from 2-10 the other day, and she told me they were gonna give me back the $100 that I paid to the person who came out to look at the refrigerator. But I didn’t get that in my check. The door on my refrigerator was broken and they couldn't fix it. So they said they had to replace it. They could only replace it with a white refrigerator. They did not have stainless steel. They said on my package that I didn’t have color match. But I have the top package, so how can I not have color match? So I went out and bought a refrigerator which cost more than the check they gave me.

We had a problem with our gas electric heating system and it was very cold. I would have preferred it if things moved a little quicker. We had to wait on the contractor Cool Solutions -- it wasn't AHS's fault as it was completely on the contractor's end. The guy didn't pick up phone calls and he did not answer messages. I was reading reviews about them online and it seemed like it was a recurring theme that they were not responsive and they were hard to get ahold of.

Our heat went out, and I contacted 2-10 and they sent somebody out. I did the claim online and once they gave me a call, they said they would send a technician out and we set a time and date up. The tech came out and looked at the unit, told me what was wrong with it. A couple of days later, they contacted me again telling me when my unit was gonna be in, the one that they ordered from 2-10 Home Warranty. It was all quick and easy. From the time I submitted the claim until the new unit was in, it was about a week and a half just because they had to get the new unit shipped in. As far as them putting it in, the day they got it in, they came out the next day and installed it. Everything was great.

My stepmom uses this service and she referred me to Kiah. She said this guy was really good and that I should look into him. So we did and he offered the top of the line package and then the lower package. We took the top of the line and I'm very happy. I did a claim for the downstairs heating unit and 2-10 sent out Climate Makers the next day. It was awesome. Climate Makers was great, and Kiah has been great. I'm 100% determined to stay with 2-10.

Working with 2-10 was easy. The contractor who came for my water heater was perfect, easy to work with, and worked with my schedule. Within a week, the repair was done. I'm very satisfied with that timeframe.

We decided to walk on the garage, and all of sudden, we noticed some little holes on the side of it. We called out and it seemed like we needed a water heater. The contractors were great. We had one instance that they mentioned that we would get a phone call back from them meaning that they were on their way to our house. Unfortunately, we did not get that second call. So, my wife was home with a baby, and that was when he was installing the water heater. It was not a big deal, but I wished he would have called, so I could have been at the house when he arrived. But the first time, he called and it was great. The guy who did the work was fantastic. I'm very satisfied.

Every time we've made a claim, 2-10 has always been fabulous. When our water heater wasn’t working, the techs who came were very professional.

I was a bit disappointed when I first called 2-10 to report a problem. I haven’t been through the process before, and the person on the phone didn’t describe it to me very well. I had to call a second time and speak to someone else to understand how the process was. Once I have done that, I then realized that they make the claim to a company, who then gets in touch with the customer. The company has an amount of time to do that, then I had to wait a few days for the them to come out. And I have not had good experience with them at all. They couldn’t schedule me when I wanted it, and when the first guy came out, he made an incorrect diagnosis for my washing machine. He ordered parts that we didn’t need, which took probably another week, then we had to schedule him in again. When he came back, he basically told me that he couldn’t fix it for me.

When my heating system wasn't heating, I had a tech come out. I was told that it had leaks in it and that it was really low on Freon. They put in a new heating thing upstairs and recharged it. The tech did a fine job. They called when they were coming and came on time. But the year before, one of the technicians that were sent out was not a great quality person and we had to get another company to fix the issue. Other than that, 2-10 has been fine with covering what they said they will cover.

Our hot water tank was not working intermittently. It was working properly when he came. Plumber came out and did nothing. He told me to take a picture of the codes if it happens again. He charged $100.

My stove top claim has been pleasant but long. It started a little more than a month ago when my stove was not working properly. It would flash F7 and start beeping so I called 2-10. About a week later, I got a repair company in. They had to replace the control panel, and they ordered it. A week later, they came in and the white overlay did not come with it. I didn’t understand exactly why, but they said that the order didn’t come at the same time. They had to install the panel and order the overlay, and the overlay came a few days later. They came and finished installing, and it worked for about 10 minutes. We made a little soup on it, and then it started flashing again so I called it back in.

I’ve been recommending 2-10 so far to a bunch of people even on my Facebook page. It was fairly quick when I called them for my water heater problem and their people were nice. Within two days, a guy came out to diagnose the problem and he was friendly. We talked about where he was from and then they sent a guy to do the installation. He was also nice and was in and out within 45 to an hour. Everything is perfect now.

2-10 was pretty good to us because they had an inspection guy come out to our house. The traffic in Atlanta is so terrible so he was kind of late. But other than that, he was good. He said what he could and could not do with the fridge, and he said he just needed the serial number of the fridge. It had been ripped off of where it usually is. And then, he tried to fix it by himself, but he was like he's probably gonna have to get a plumber out. He called for us as soon as I got the serial number, and then found us a plumber. When the plumber came out, he was kinda rude. He asked us to move the fridge out for them. I don't mind helping but he just wasn't pleasant with us. The fridge is now working to where it gives us water and stuff, and makes ice, and all the fabulous luxury things that we were living without.

I’ve been the unfortunate victim of having to use the warranty several times since I bought the house, which is fine ‘cause this is why we got the warranty for. The first one was my microwave and it took a while, but it’s a microwave and I had another microwave in the house so it wasn’t that big a deal. The second time I used it was for the garbage disposal. That didn’t take very long at all, but it’s a garbage disposal so nobody really cares. The next time I had to use it was the air conditioner, and with that one, I pushed because it was very hot in the house. I had to call a couple of times because I couldn’t deal with the delays that I had. The stove was before that one, and that took a while and I had to call several times.

We had two water heaters and they were both leaking. One of them was not even operational. My wife handled the claims for the most part and then 2-10 had the people out. The person who came out for one water heater noticed that the other water heater was not working properly, either, and had to submit another work order, but didn't need to come out a second time, which was nice. That saved us a second service call. And then, when we got the assessment, 2-10 called us and gave us our options. We chose an option and the water heater people came out. They had the water heater shipped within less than a week and when they had it the following Monday, they did the replacement within a couple hours. So, the experience was good.

Submitting a claim to 2-10 is really easy and effortless. I call their number, and then they give me a number on a list. The only thing that was hassling was having to call so many different repair people, and one finally was able to do it. I had a claim for my heating system and the contractor I got was really professional. I lost heat around 6 o’clock at night and because the heating wasn’t working, it was freezing in the house in the morning. So, the contractor did a bunch of tests and he figured out that it was the circuit board and some pressure valves. Then he called 2-10, they took it from there, and my heating system is working fine now. I’m well-satisfied with the contractor and 2-10 was really easy to work with.

The heating wasn’t working and I contacted 2-10 initially. We’re in North Carolina and we had a very cold spell, down in the 30s and there was no heat in the house. Initially, I was told it was gonna be two weeks before somebody could even come to the house and diagnose the situation, and I couldn’t go through without heat. I had to call my real estate agent and he brought the policy up for us. He had to intervene to get someone out quicker. I also had 2-10 on a previous home, and the key is always just the timing. When you got a freezer that was leaking water, or the current situation where there was no heat in the house, it takes them two weeks just to get somebody there. But once I get somebody, I’ve always had a positive experience getting things resolved and taken care of.

Submitting claims to 2-10 over the phone has been very simple. The contractors they send out have been very professional. When they communicate with me about coming out to do service over the phone, it has been very timely.

The water heater failed and 2-10 Home Buyers Warranty covered the cost of the replacement. The process of submitting claims is fine. It's a little bit of a long time on hold to get through to the right people. The repair people came in and diagnosed it, and then I had to get on the phone and get a hold of the 2-10 Home Buyers Warranty people. It took probably 20 minutes or more to get through to the right people to authorize repairs, but other than that, it's fine.

The company that 2-10 assigned to do the work have turned out to be not only a bitter disappointment on my end, but also a company that should not even have a contractor’s license if they have that. They are, without a doubt, the most ill-run, non-professional. I even had a plumber that came in after the fact to do some other work for me and he told me that they did a hack-job as far as installing the water heater.

I've been with 2-10 since I bought my house a year ago and I already renewed. Submitting a claim was very easy to do as I was given a phone number to call. My interactions with the reps have been awesome and they provided professional service. Then, everything went well in my most recent claim regarding my water heater. Everything got taken care of and it was so fast. I went from having to pay hundreds of dollars to paying less than $100. That made me very happy and saved my wallet.

The heat wasn’t working. The technician came out and looked at it and couldn’t fix it. So then, they figured out they needed to purchase a new furnace. It took a week for the new one to get installed and everything’s been fine since then.

With the water heater claim, there was a lot of back and forth calling with the Roto-Rooter as well as 2-10. I was mostly talking with Roto-Rooter and they handled a lot of stuff on their end with 2-10. My sister is in California but she is the homeowner of where I'm living in. It was interesting for me because I felt like I couldn't do much of anything because I'm here and she's there. And then my sister was out of the country so she couldn't make a 1-800 call. She called me and I'd have to call 2-10 and they called her. But everything got settled quickly. Then my sister handled the rest of the coordination.

I've been with 2-10 for several years. When I renew, I’ve not had a problem, and 2-10, in general, was okay. But we were overcharged with our latest claim regarding our plumbing. The company called Price Right. I don't think it’s priced right. They were there, two persons, for an hour and they charged me 1,900. I paid almost 1500 plus another 100 for the copay. I wouldn’t recommend 2-10 because I don't think they have a good contract on this.

The contractors sent out were pretty good. The guy was able to diagnose the issue really quickly. Also, it was pretty easy to schedule for them to come back out to replace the water heater. Everything is working to the top shape now.

The contractor for the heating system was very rude and short. He came within a day, which was fine, but it was just the way he acted when he was here. And then, I've read his reviews. It wasn’t just me that he did that way. Apparently, he's been doing this for a while to other customers too. I complained as soon as he left here. So, 2-10 was very aware that I was not happy. As far as the heating and air, they should probably find a different vendor. They're gonna have a lot of issues with him.

My claim with 2-10 Home Buyers Warranty on my dishwasher went fine. It was not working properly. The motor wasn’t properly funneling the water and then the seals on the dishwasher. When I initially put the claim in, I knew that it needed to be replaced, and I was not happy with initially just being offered $100 because that forced my hand to have to call the technician out to prove that the fix would be more than $100. Originally, when I logged on, they just said, “Hey, because this appliance is so much, we’ll outright just give you $100. And then the $100 that we give you plus the $75 of not having to call a technician in, then you have $175 to just go get a new dishwasher.” There’s no place that has a dishwasher for $175. So, I had to waste $75 to have a technician come out and say, “Absolutely, this is thing is garbage, it needs to be replaced.”

Submitting the heating claim and getting it approved was fairly seamless. I was really happy with it. 2-10 gave me the name and phone number of the contractor and what I could expect. For automated systems, it was very helpful. The contractor who came out was great.

I have several homes with 2-10, and my experience submitting a claim has not been very good. They don’t really come out right on time when I need them, and sometimes, I have to get from outside the network to do the emergency. I have my investment house that’s for rent, and when the AC went out, I had to do it right away. But sometimes, they don’t get there until four days. They also don’t give us the receipt. I need that receipt for the taxes, but they don’t give out the receipt. And some of them say, “Okay, I send you one,” but they never do. They say they’ll email it to me. As for the contractors, I got one with the plumbing and he didn't even know what he was doing.

When you're in your house, it's nice to have someone talk nicely because you go in your house and you think they work, but then you have these things that don't work. It's frustrating. There was supposedly a dryer plugged in the wall, but it was a dud and there was no power coming out of it. 2-10 was fabulous, the plumber was good and he did his job very well. He told what was gonna happen and away he went.

My wife said the minute we bought our townhouse that we should have an extended warranty. So, we have been with 2-10 since our place was brand-new, and they’ve never really let me down. ANS Services did my air conditioner. I did not know that there were going to be modifications on my heating. And I did not know that that was an expense I had to pick up, and I could not understand how come 2-10 was not picking it up. But then, the contractor explained it to me, and he made a plan that I can pay him off. So, it worked out great.

We’ve done a couple of claims with 2-10 recently, for the microwave and the washer, and they took care of the microwave. The washer, however, the first person we submitted the claim with said that it was covered, but they called back and said it’s not covered. So, we had to figure that out ourselves. I just thought that was unprofessional for one to say yes and the other said no. The washer ended up being under the manufacturer warranty, so we went that way. They replaced something in it and we had some out of pocket for it, but the worst part about the whole thing was the amount of time that we went without a washer. We had to actually go to a laundromat and whatnot, but we managed. I also had a claim with 2-10 for my AC, and that was taken care of. That was a nice experience. It’s just that they ended up not doing anything for my most recent one.

I called in my claim and the reps were awesome. They sent out someone immediately. The tech was a nice little fellow. He told me what I needed, and 2-10 ordered the part, and he came out and fixed it.

Making claims has generally been a smooth process. It usually takes a day and sometimes if I contact them, they can speed it up and I can get a hold of someone faster. I’ve had good interactions with the contractors, and they’ve always been diligent, they follow up and they're very helpful and accommodating. With the water heater issue, I wasn’t aware that I had apparently downgraded my coverage, so I had to come out of pocket more. That didn’t make me happy, but such is life. I renewed online, and so I didn’t think it was very clear what I picked.

American Air Heating and Gas does the service contract through 2-10 Home Buyers Warranty Company. They came out and switched the system over from AC to heat, did the cleaning and it was working fine. Then, we got a cold front here and the heat wouldn’t come on, so I called 2-10 back. I told them that I gotta have somebody come back out and look at it. American Air Heating and Gas got the work order from 2-10 Home Buyers and they came out, and they were good. I don't have any issues with the company but I’ve been without heat over three weeks now. When American Air Heating and Gas came, they said I was gonna need a new furnace but they gotta go through the process. So, they were gonna have to submit paperwork to 2-10 and 2-10 might say that they would try to get the part.

When we purchased the house, our realtor negotiated to have the seller pay for a one year warranty, and the realtor recommended 2-10. Submitting a claim online is a fairly easy process. It's easy to navigate through their website. I get a couple of emails after that stating we're gonna get scheduled within 24 hours and they'll tell us who it's gonna be and to expect a phone call. So far, the contractors have all been nice and professional, and they knew what they were doing. As regards to our heater, our tenant called us and said that it wasn’t working. So, we filed a claim, and the contractor came out and discovered it was the circuit board. They put in a new one and the heat started working after that. A week or two went by and the thermostat was not turning on. Whenever the tenant was running the heat, there was a short. We discovered the fuse was getting blown out. We then put in a new fuse and it blew again.

I’m glad the first owner bought the 2-10 Home Buyers Warranty for me. After I bought the house, I started having some problem. I called 2-10 and they were very helpful. I was living before in another house and if there was a problem, I had to search a company. I like 2-10 and I’m happy with them. I recommended them to many friends.

The heating system doesn’t work and I’ve gotten two diagnosis that I need a new system. The heating system does not keep up if it’s cold outside. Today is 30 degrees and my house stays at about 62, so I have to have electric heaters and water boiling to keep my house warm. I made an order with 2-10 and I’ve had four different vendors come out. The first time, I kept calling and calling. The tech diagnosed the problem and I got approved that they would give me a new heating system, but he never got back to me. AHS said his number was disconnected. I called another guy and it took 2 days for him to get here. By then, it was 60 degrees out. It’s Charlotte and the temperature changes all the time. He came out and it wasn’t that cold so the heater was working. He said, “I can’t diagnose that you need a new system if it’s working.” I said, “Okay. I’ll see you when it’s freezing.”

Submitting my claim with 2-10 was easy. The repair guy showed up and fixed my washing machine on day one. Then based on recommendations, 2-10 offered me a buyout for the dishwasher, which I received in a week. That time frame was very good and I'm very satisfied with it. The guy that came out did a great job and 2-10 paid and took care of it, so I'm very happy.

Getting through 2-10's phone line to get ahold of somebody takes a while sometimes. When I had to use them the first time, it was for plumbing issues and it was really bad. It was hard to get ahold of anybody. However, my water heater claim was much better and much more streamlined. The whole process was quick and the contractor was very good.

My water heater was leaking and the contractor who was sent out by 2-10 was good. I liked them. 2-10 said the check was mailed out on the 3rd, almost a week ago, but I have not got it yet. Other than that, the claim went fine.

We had an issue with our solar/electric combined water heater. We spoke with 2-10 first to find out if it was covered. They said it was. They sent a guy out to look at it to see what they needed. They ordered the hot water tank. But when it came in it wasn't the solar compatible hot water tank. By the time we caught the guy installing it he'd hooked the whole tank, and we have this now 50-gallon electric hot water tank that doesn't utilize the solar that's on the roof.

The heating and the AC works hand-in-hand. And the unit in the basement was not working, so we had to call it in. The contractor did not take too long to come in. He was professional. But we requested a follow-up, which we never got. If they told me that something was wrong with my blower, and after they leave I noticed there seemed to be they had to come out and see, because we don’t have any knowledge of the system. They have to reassure me that everything is okay. The contractor said he was gonna come out, but he never did. But things has been working okay. And 2-10 has been efficient.

When I first bought my house, 2-10 contacted me and set up a time to go over their services. It was pretty easy. They worked with me on scheduling a good time. I put in a ticket when we smelled something that was funny, and I didn't exactly know what it was. 2-10 took care of it. Submitting the claim was easy to do. I had to fill out a questionnaire and provide it with a little bit of information. I didn't see that there was anything overly exhausting about it. My fiancee dealt with the contractor and she didn't have any problems with them.

The heat wasn’t working in my house, and 2-10's contractor came out and looked at it. They had to get a part through 2-10 but, I guess, they accidentally sent it to the wrong address. It took another three to four days to get the part back. And then, the problem was fixed.

I had a heating system issue, and submitting the claim to 2-10 was super easy. They were super nice and got everything done, but it took them three to five days to ship what we needed and then we couldn't get on the bus with our heating people until we actually receive it. So, we were without heat for two weeks, which was not the greatest. We ended up using a company that we already worked with. We used Elite Heating and Air. They were pretty good as well.

My refrigerator went out and after the initial service call was told the appliance would be replaced. Five weeks later, still no replacement. 2-10 has never contacted me. I’ve called multiple times, still no resolution only excuses. I’m tired of hearing “I’m Sorry”. Well I’m sorry that I’ve chosen 2-10. Totally dissatisfied.

The contractor that 2-10 chose for me was very well qualified. I had an excellent contact with them with what’s going on and with the appointments. Everything went smooth. I've had 2-10 since June and I have no complaints whatsoever. So, renewing with them will not be an issue.

When we first moved in the home, we started the dryer and it immediately died. It wouldn't turn back on and when we submitted a claim with 2-10, the tech they sent out fixed that. But the next time we tried to run it, it ran for seven hours straight, so the timer wasn't working. The tech came out again and fixed that. But then it wouldn't rotate. Something was wrong in the motor broke, so he had to replace the whole motor. It's an older unit and 2-10 offered a buyout for it but they ended up repairing it. All in all, it took them three trips and a lot of parts to service it.

My water heater started leaking and when I called 2-10, they told me that if an emergency happens, you can call somebody who can give you help as soon as possible, but you have to keep all the records and send it to them. I did what they said and submitted it. But they said, “No, we cannot go through that. You have to open a ticket, you have to do this.” I said, "What are you talking about? You guys are trying to sell the insurance to me, and you told me this. Otherwise, I would not make up something out of myself.” I had a problem for over a year before they resolved half of the bill. I sent them a bill for over 3,000. The charges were for a new water heater and installation. They sent a check for about 1,400.

This claim has been terrible. I started the claim on October the 21st for two different units that I have. One controls half of my house, the other controls another part. It took about two weeks before I had somebody come out to look at it. Air Rite Heating & Cooling said that 2-10 kept cancelling the appointment and that was why they didn’t come for all the many dates that they were supposed to be there. I said something to 2-10 about that and they said, “No, we never cancelled an appointment.” So, here I am in the middle and they are blaming each other and nothing is being done.

2-10's claim process was very streamlined. Submitting a claim was easy and the contractors they sent out were very professional. My furnace went out and it took about a month before it was resolved. The contractor had to come out four separate times and 2-10 didn't know until week three that we needed a new furnace.

Everything is going very well with 2-10 since I've had them. My direct interactions with their reps have been very good as well. My recent claim is for my range and I'm waiting for the new stove to arrive. I didn't want to fix it with the way it was with a different color or part so I told them, “No, I better go for a new one.”

When we bought our home back in 2004, 2-10 was the warranty that the home sellers offered with the house. We've renewed the warranty every year since then because 2-10 has done what they said they would do. I call and speak to someone when submitting claims because I know that it's logged and it's not sitting in some queue somewhere waiting to be processed. And I have not had a single issue with any of the reps that I've ever dealt with. My oven was my most recent claim and I submitted that on a Monday. I was contacted by the service company representative that was gonna be sent out within about three hours and we scheduled a mutually agreeable time for two days later.

The metal in the pool pump was stressed back, so it was shooting water through pinholes. The techs shut that out and replaced that. The only part that I didn't know was that I bought the house not too long ago, and I have a pool heater that was bad before I bought it. When the guy came out there, he said it was a preexisting condition and that they don't fix preexisting conditions. I didn't agree with that because how am I gonna test out the pool heater unless I've been told? There had been a home inspection, but mine was a little different since I was stationed overseas 'cause I'm active duty military. The two realtors did the walk-through and that was not something that was focused on. So, I ended up with the short end of the stick. A disclosure of these preexisting things that they don't repair would be great so I know what's covered and what's not covered instead of me waiting to call.

I’ve been with 2-10 for almost a year now and I’ve only had one claim with them. They did a good job. The water heater had gone bad and I called and talked to a representative. They sent somebody out and they replaced it. From beginning to the end, they took care of what they said they were gonna take care of and I'm very happy with the experience.

The website seems pretty easy to use when filing online claims. 2-10 usually replies extremely fast and stays in contact with everything through every step of the process. The contractors that were dispatched out have been A-plus. Everything’s been very professional all the way through. If people are looking for a good warranty company that is quick to come out and fix what they’re paying for, then 2-10 is definitely the one to go with. They're very helpful and make sure that our house stays up to par.

One time, my water heater swelled up and busted. I had a mass and I called 2-10 Home Buyers on a Friday evening. They were on the phone immediately and their reps were very professional and sympathetic. They asked me if there was any contractor that was close by. I told them there was a company in town called Jolly Plumbing. The reps took out the information and sent it over to the contractor and Jolly Plumbing accepted what 2-10 was willing to pay. The reps were right on top of my claim. They sent me an email immediately, gave me the reference number and all the information from the plumbers.

We had coverage with 2-10 for a year, and I just renewed it. I like calling and speaking with their reps when I submit my claims. They treated me fine. I recently had a water heater problem. And we kinda did the claim backwards. I forgot about 2-10, so I had a plumber come out. And in the process of replacing it, my wife reminded me, "Don't we have a warranty for this?" So, then I called 2-10 while the plumber was here replacing it. And they switched it into a claim and handled it. 2-10 paid the most of it.

2-10 did a phenomenal job with my latest claim. They couldn't find the parts needed for my AC and heating unit so they replaced the entire unit, both inside and outside (I have a heat pump). Moreover, it didn't take as long as they said it was going to. I was also able to call Turn Key Heating & Air, the company that they connected me with, and say, "He did this to give us heat, but that heat is now not working," and that company was really good to say ask if I had an emergency heat button on my thermostat. I said that I did and I was told that that would work until 2-10 could give me the new unit. I was also told that they were waiting on the new unit and it would be in in a couple of days. The great thing about Turn Key was that they didn't have to shuffle me around to different people to give me an answer. The girl who answered the phone was very knowledgeable about heating and air. She was the one who knew to use emergency heat.

The reps that I speak with over the phone do their job. However, it took the supplier 3 days to get the heat back up and running and I was without a heat for a week. The supplier asked if I would pay out of pocket or if I got home insurance. I told them we got a home insurance so they came a few days after. I know all about lending. If you pay out of pocket, they can come earlier. But if you got the insurance to cover you, you pay less cost.

When we submit a claim to 2-10, we do it online most of the time. In the past couple years, it’s gotten a little bit more difficult with the process. It seems to have slowed down. The different management, it hasn’t been as clean as it has been in the past. It’s usually easy to get a hold of somebody. I call them and get a live person. In the last couple of times, it has been a little bit more difficult. So, sometimes depending on the hours, I get put on hold by the automated prompt system but sometimes I’ll get somebody live, which used to have been more often. Now, typically, I have to wait on hold a little bit longer, but I almost always get somebody live. They like you to go more automated and sometimes we’ll do that. We’ll file a claim just online, which seems to be easier, but I prefer kind of a more immediate attention of calling somebody.

My most recent claim with 2-10 regarding our gas electric heating system turned out fine. They called and I got a website thing where it said when they were gonna be at the house. They replaced the blower on my furnace. I wanna keep the motor, but they said I could not because there would have been a core charge. I just wanted to see if that was the actual problem with it or not because I work with motors kind of all day everyday. So, that was the only thing. I wish I could have kept the part. Also, submitting the claim process was a little difficult because it would not work on my phone. I got an Apple. Other than that, 2-10 is the best.

I called 2-10 when the dryer would not get hot. The customer service representative that day was nice, happy and very helpful. She gave me the information I needed and explained to me what I needed to do since this was my first time. It was a couple days later that somebody came. But it was pretty rapid. I was happy with it. They had another time which was a little bit earlier but it didn't fit my work schedule so they put it out.

My real estate guy said that 2-10 changed a lot, which was why I renewed with them. When I speak to somebody else and a rep, they understand the issue and fix it really quickly. However, in the beginning, everything was very rough with my dishwasher claim because they didn’t understand that they cannot take it out to do another diagnosis and put some more water in my kitchen because I already had water damage. It was not that easy and in a situation like that, I want them to say that they get it, that they would not do a diagnosis on the dishwasher and that they would send me a check.

Submitting the claim for my leaking water heater was a very easy process. 2-10 then sent somebody out and got the water heater replaced in less than a week.

2-10 was a part of the purchase agreement when I purchased my home. Submitting a claim to them was easy. I've used it for my heating unit wherein its computer went out. The instructions were easy to read. I went on and submitted the claim, and as soon as I submitted it, the website told me who the contractor would be and their timeframe. Then, the contractor called the next day. I had somebody come out and fixed it. He was good and he did his job well. He knew exactly what it was and he tested the heating unit on my AC. There was no communication on the computer that ran the unit, so he replaced that. Everything has been working fine, and it is like nothing was ever wrong with it. The timing was good, too. Overall, 2-10 is well worth the money that is spent. Having the warranty and being covered 100%, or most of the time 100%, on everything versus not having it and having to come out of pocket at the wrong time, it saves you that peace of mind.

2-10 just sent someone out here with my air heating system and I'm not happy with that at all. I'm unhappy with what they're doing with the heating unit. They just keep patching it. This thing does not heat well. We have to have the thermostat up on 80 just to be comfortable. I was intending to call them today, but they'd come out and they'll just be patching it. I'm sure this thing needs replacement. It's probably as old as the house, but they keep on just patching it. Every year, it's freezing up and they can't do anything for a couple of days. They have to let it defrost.

The air condition/heating unit wasn’t getting hot and it was going on and off, then it went on and stayed on for a while. The contractors were very professional, and they were in and out. Now the unit is working well.

2-10's contractor fixed my AC and he got the job done very quickly. He was on time and was very nice. I've had 2-10's service since May of this year and I would want to renew in 2020.

From when my home was bought, I've been with 2-10 for going on 5 years now and it's good to have them. I like everything about their service and it saves me a ton of money, especially with repairs and stuff that’s been done on my home sometimes. The claim submission process has been smooth so far. There’s been a quick turnaround, and most of the time, I would get whatever company that they’ve referred to when I call in a work order. Then we get a call back the same day or the next day, depending on the time of the day. So, I haven’t had to wait no longer than three days to get a technician to come out to my home. The technicians know their work and know what they’re doing. Also, especially with my most recent claim, the tech gave me some insight on what I need to do to make my water heater running for a long time.

When I purchased my home, we requested a home warranty for a year, and the sellers went with getting one from 2-10. Then we renewed after the first year so I’ve had coverage for two years now. My recent claim is for my water heater and the first time I called for it, a contractor came the next day. But the water heater didn’t get replaced until a week after he came and looked at it and the follow-up with 2-10 was not so great.

My gas-electric heating system claim went well and everything was fixed. My husband said the contractors were really nice and very friendly.

When we moved into our house, we got 2-10 transferred from the previous owner, and we renewed it. When I had an issue with the heating system, I did a service request online and they got back to me by email. It was all pretty seamless and easy. It worked fine and we're very happy. Being able to pick your own company would be nice though and sometimes, the appointment took a little longer than I expected. If they had a list of all the ones that are available or on the service, that would be cool too. Although the one that we wound up with, in each case, was great. Clearly, they're doing their homework on that end.

It has been three months now since I've had 2-10 Home Buyers Warranty. Our Realtor said he had worked with them with other clients and so he had recommend them. We needed something and we just used his advice. 2-10's online process is smooth in terms of getting to start a claim and getting folks out there. Their website is self-explanatory and has enough of the options that you go through and pick out what service you need to be seen for. It also gives certain information about which contractor has been dispatched and their info. They usually follow up separately with a call just to set things up. They work with 2-10 to be able to update the system as it goes along. So, they are aware if someone has called me to set up an appointment. A few hours later, they’ll show up on my 2-10 email, “You scheduled this appointment.” It takes a bit to get them in, but that’s how it usually works.

I've used 2-10 three times, and they were always quick to get somebody out here. I go on the phone when turning a claim in and within at least 10 minutes, I get somebody calling me, saying that they've been assigned the job, and we set up an appointment and they're very prompt to come out. So far, I've had really good luck with the contractors. They're always polite and good about their job. They go in, do it and don't linger or try to do anything excessive.

Submitting a claim to 2-10 has been pretty easy. There was a time when I was having an issue with my heating system and I put an order in. 2-10 was responsive. The tech they sent said that I needed a new unit. They ordered it and the tech installed it just fine.

2-10 Home Buyers Warranty company within itself is okay. But I have not had positive experiences with some of the different clients that they link you with as far as doing the service. I don't think it's efficient to have the customer pay out a service fee in reference to getting the work done before the actual work is completed. There has been multiple clients that they affiliate you with that come out that do the service, but they require you to pay an actual service fee of $100 for their visit. I get the service fee once the actual service is finished. You pay your insurance claim, but you don't pay your deductible until you receive your car back, and that's kinda like how I feel that should be with 2-10 as well. You shouldn't be paying $100 service fee for a work that has not been completed.

I have a contract to do air conditioning inspections twice a year. We had a one-hour inspection of our heating and air conditioning. The service guys came out, and they were looking at it, and they said that the A coil had rusted out completely, and that the drip pan was full and it was about to go over the edge and flood the condominium below me. They drew out two full Shop-Vacs of water, and it just kept going and going and going. They couldn't do anything, so they said the best thing to do was to replace it. So they came out the next day and they replaced it. And it's been working fine ever since. I paid $10,804 for my system, and duct cleaning was included in it. But I only got $1,340 back from 2-10. They told me that I didn't contact them first and let them take their own person to do it.

The water heater claim went great after the second people came in. The water heater itself was about 50 years old and they couldn’t replace the elements that were in that tank. So they ended up having to do a whole new one. They replaced it, and everything was good. The techs were real good. They knew what they were doing. They came in, and they did their job. They were pretty quick and very courteous.

Our heating system was overworking and was not producing enough heat for over a month. The previous technician who came did the wrong thing with it. But the most recent technician was excellent. He came in to make some adjustments and changed the bulb so now, it’s fixed. Overall, it was a good experience with 2-10.

I heard horrible things about the other companies, so I went with 2-10. When I spoke to them, their service was good. My latest claim experience, however, was not very well. I had an inspector come and tell me that I needed a bunch of different stuff done. And so, they sent people out and they refused all three things that needed to be done, and they were supposedly against code. And they said that unless it was a failure, they were not going do the work. So, I said, “It has to be the code because you guys are liable for something if something happens.” They would not cover it.

I've had coverage with 2-10 Home Buyers Warranty since September. So far, I've had two claims with them. When I submitted a claim about a water heater, 2-10 sent someone out within 24 hours. The contractor was very professional, knowledgeable, prompt and he knew his stuff. He looked at the water heater, diagnosed the problem, determined that it needed to be replaced and called that in. I got a call that evening and had the replacement scheduled for the next day. They came through and put a new one in and it’s been working great.

I had a claim for plumbing and it went pretty well, although not what I expected. There was one remaining item which they said that they would need to get a confirmation from 2-10 for and they still haven’t come back to fix it. It is the master bathroom toilet flush. The handle gets stuck and needs to be replaced. The flap also still doesn’t quite work correctly. The plumber said he needed to change it. So the job is not complete. 2-10 should be getting more feedback on exactly how well the job done is being done because there may be claims that the jobs were complete when they were really not complete.

I submitted a claim for my heating system, and then 2-10 sent the information about the contractor who was supposed to come to look at it and tell what was going on with my air. The contractor came in and they said something needed to replaced, but they needed to order the part. But the problem with the contractor was they were extremely busy, and they couldn't come back until next week. So I called 2-10 to request a different contractor because in that week, my area was under 30 degrees inside the house. I have three kids and they can’t be there for a long time with no heater. Then 2-10 told me that they would transfer me to a supervisor to help me get it approved as soon a possible, and the contractor will order the parts and come to my house as soon as possible. I spoke with the contractor and he would be in the house on Friday between 1:00 to 5:00 to replace the part.

Six months ago, I had a claim, a water backup. The contractors were out within a few hours, got it fixed, and everything was fine. That water backup claim was just like we planned. It was quick and easy, 100 bucks and it was done. I also called 2-10 when my freezer quit working and they had somebody out on the same day. However, he did not fix it and left. A couple of days later, somebody else came and looked at it, but they didn’t fix it. Then about five days later, 2-10 finally got back with me and said that it took a while, but they'd give me 850. I already paid $100 so, I really got 750 for my $2,000 refrigerator. And I was out of the refrigerator for over two weeks.

My recent claim with the heater went well. The heater just went completely out and when I cut it on, it wouldn’t cut on. I went online to file the claim but it wouldn’t let me do it and it wouldn’t close out the previous one. So, I called 2-10 and the rep I spoke with was very professional and nice. Then the company that was sent out was awesome and they always do a great job. They checked the burners and it was showed to me that the copper in the wire part was burnt out and it needed to be replaced. They also recommended that I get a cleaning. Since the repair, it has been nice and warm all the way through in my house.

Submitting claims with 2-10 has been smooth and usually, I'm told that I'd get a call within a certain amount of time. However, I haven't gotten a call and have had to call myself. Their contractors have been somewhat inferior, not the top-notch contractors in our area. Sometimes, I look them up and they're randomly out of my area or companies that no one has ever heard of. I've only had one thing done that seemed acceptable. When I had a problem with my HVAC unit, 2-10 tried to give me somebody who was not a specialist in HVAC situations. I didn't like that and turned it down. I also had 2-10 on another company that I own. It was what the seller bought when I bought the property. I'm thinking about putting my home on the market and picked them because I was familiar with them.

They did everything they could to get my water heater fixed as soon as possible. I was leaving for New Jersey and the idea of having 40 gallons of water in my attic was hanging over my head. It happened Friday night and somebody came over and they fixed it Monday.

I had a problem with my refrigerator and did a claim with 2-10, and it all happened pretty fast. I called them so I could ask a few questions, but I prefer filing claims online because it’s easier. Someone came out the next day and he’s very pleasant. I just hung around and he told me what was going on before he left. We had a buyout, so we trashed the old fridge and got a new one. We found one on scratch and dent, so I only had to pay an extra hundred for a pretty nice fridge.

There were a couple of appliances on our initial claim and 2-10 sent out M&M Factory. The technician ordered a part for the ice maker and then did something to the dishwasher but didn't fix it. A different technician came back after we got the parts for the ice maker and said they were the wrong parts. It was the ice bucket and something else to keep it from getting clogged. They put in the bucket that would hold the ice and then they would need to order the other part again. That technician also looked at the dishwasher and ordered some parts for it.

We've had 2-10 since we moved in to our home on October 12th, and we first called to file a claim a month after that. The process went really well and everyone’s super communicative. The contractor was wonderful as well although he’s not the most communicative. But I am also a texter so that was more convenient for me. He was very upfront about that the solution probably wasn’t gonna work and so now, I’m going through a whole different process with them. Overall, I loved that it’s easy to get somebody on the phone and everyone’s really diligent in getting me where I need to go. I don’t feel like I’m every getting transferred to somebody because the person I’m currently talking to doesn’t know or doesn’t wanna deal with it. Also, I just got a call from them today giving me an update. 2-10 is great.

This is the first home that we've ever owned, and in the panic of our house flooding, we didn't realize that we needed to call 2-10 first. We just replaced the water heater ourselves, and then after the fact, we realized that we should have filed a claim to do that. The first time that we spoke to 2-10, it was absolutely great. And then we were told that somebody was gonna get back to us with some information. But it took forever to receive some call back. There was a lot of "I'm gonna leave another voicemail" type of situations. Trying to get ahold of the gentleman that was handling our claim was very difficult. But other than that, every interaction that we had with somebody was very courteous and informative. They are going to reimburse us for the water heater and I'm very grateful for that.

The furnace went out and it was all burnt on the inside so it was replaced. But it took a little while for 2-10 to get the furnace shipped to the contractor. If they would just let their contractors go down to their supply house here and get the furnace, everything would have been better. We had to wait for it to get delivered, which took almost three weeks, and then set up a time to get with the contractor to have it put in. It wasn’t the greatest thing. We were with no heat for almost four weeks and we were trying to keep all the pipes from freezing. 2-10 did well overall, but a few little things needed to be tweaked out.

Our hot water heater started to leak. We got up on Saturday morning and had no hot water, and we went down to the basement and found water on the floor. The technician did an excellent job. From the foreman that I talked with, 2-10 is the best one that processes hot water heater, but it took nine days, which is a long time, to not have hot water. But they said that was part of the process of making the claim and having to order the water heater and get all that stuff in, and 2-10 typically processes hot water heaters quicker than others. Some of them take three weeks to a month. And so, they told me I should be glad that I had 2-10 in this case. I would definitely recommend 2-10.

I called 2-10 for the first time and their reps were really nice, helpful and to the point. Their contractor came right out as they said and they got the issue fixed. It was a wonderful experience. 2-10 was quick and dependable.

Submitting a claim with 2-10 is very easy. I usually submit a claim online. The website is very easy to use. They did a good job. I work in that space, so it's very streamlined. The contractors are very professional, and most of them are good, but sometimes, the delays are insane. Compared to others, I think 2-10 is definitely better. But it takes a while to get a contractor sometimes. Still, given how difficult 2-10's space is, they managed to do a good job. The process is very streamlined, and usually, they take care of the issues in a very prompt manner to the extent possible. They offer the option of finding my own contractor but it looks like that’s not their preferred method and they very clearly disclosed that they will reimburse you only up to a certain amount. So, you might be left with some out-of-pocket expenses.

I still don’t have hot water to this day. 2-10 wouldn’t pay to have the hot heater tank replaced. The code changed from the time of when the house was built, and they had to put an updated hot water tank in, and they wouldn’t pay for it. The warranty wasn’t outlined saying that if the code changes over the years and they have to replace something that there may be some additional expense to the consumer. I was under the impression and I understood that the insurance was to cover major appliances. The hot water tank is a major appliance. And for them to tell me that they’re only gonna take care of the hot water heater tank and not all the things that go with it didn’t make any sense because no company would install without the things that was required.

The water heater was all good but after a month, the cold water was back. All of a sudden there was no hot water. I felt that it needed something the last time but this second-time experience, I was pretty happy. The same guy came. He was very old for his age, but he really helped us out. He did what he was supposed to do. 2-10 Home Buyers Warranty was really good and very helpful. I'm really happy with them.

I had an issue with my fridge and 2-10 sent out a tech. He ordered the parts and I had to defrost my fridge because there was ice buildup. But when he came out to do the fix, he took everything apart and told me that they gave him the wrong part. So, I had to put my fridge back together and find another time to do it, which meant that I had to re-defrost my fridge by the next time that I managed to get in touch with him. And in the process, I ended up having to throw away a bunch of food.

I’ve had good experience with 2-10 most of the time. Their reps are usually really nice and whatever I’ve had to call about, they’ve gotten someone to call me and check on stuff. The only problem is that, sometimes, the people they send don’t really know what they’re doing too well. For my dishwasher, the first guy sent out looked at it but it wasn’t like he tried to find out what was wrong with it. My dishwasher is an older one but it was working really well until it wasn’t going through the cycle.

2-10 doesn’t have a clientele list that is available here in Saint Joseph and with several different things that we’ve had them do around our house, they’re calling somebody in from Kansas City and there’s plenty of people here that can do the job. For my electric water heater claim, they gave me the names of three different people. I called one of them and they said that they didn't work with the warranty company. Then I called the other two and there was no answer. So I went back to 2-10 and they kept giving me somebody else.

I had a claim which was kind of an emergency and I was not too happy with the response that I got as far as how long it took for them to get out there. We had a pipe busted in the foundation and there was water coming out of the slab of the house. The 2-10 rep I talked to was fine but it was either Friday or Saturday when I called and the contractor didn't make it out here until Tuesday. Also, they didn't give too much information as far as what they could do. They just said that I needed to get with 2-10 to see what they actually covered and how much work they could do because it was something beyond what they were able to do at that point in time. So I really got nothing out of that and it was a waste of time waiting for them to show up.

Our heating was done perfectly and the tech was amazing. Prior to that, I had another issue that I had to use through 2-10. They have been amazing and I won't go with anybody else. I've also told other people about the company that I went through from 2-10. They were able to break down everything and let me know exactly what needed to be done. They checked some other things down in my basement too just to make sure everything was good because I told them that I had no idea kinda what was going on down there. They were excellent. Filing a claim with 2-10 was fairly easy. The first time I called in, it took a while for them to get going but every time I called, they were extremely nice. I've had 2-10 Home Buyers Warranty since February of this year and I’ll surely continue with them 'cause I need it.

I made a phone call in submitting a claim because the online option wasn’t very user-friendly. It says, “If you wanna submit a claim, you can do it faster online,” but I didn’t find an area where it said, "submit your claim". Nevertheless, the contractors they sent out were great. They were friendly and professional, and they kept their area clean. I was surprised at how quick they were able to get it done, and I was very impressed by the turnaround time because it was starting to get cold. So, I was happy we didn’t have to go too long without heat. Since they have been out, everything has been great.

My wife dealt with them for our air conditioning unit and they sent someone out within 24 hours. The tech met with my wife and he was knowledgeable, and he gave her straightforward information. We ended up not having it repaired, but having it replaced. 2-10 gave us the limit and getting the credit was surprisingly easy. The whole situation was fixed within a week. I was happy with the overall service, the responsiveness and how they handled the claim. I haven't had a home warranty in the past and I wasn't sure how it would work out with this one, but I'm more than likely to keep it and renew it.

My recent claim with 2-10 was a pretty sour experience. They sent a vendor out through our home warranty that didn't quite understand what he was doing on snaking the main plumbing line and ended up jamming our line with faulty equipment, and it cost us several thousands of dollars. 2-10 told me that it was outside of our policy and they could do nothing other than reimburse two service charges of $100. We had to replace a section and had to get all kinds of work with major jetters and restructuring the backfills and to flush out what had been jammed.

When my water heater was leaking, I called 2-10. They sent someone out and he fixed it.

I've been with 2-10 for four years and the customer service is amazing. I’ve never had any issues with 2-10. They always greet you like they’re not being bothered. There’s never a dumb question. If you’re upset with trying to find out how long it’s gonna take, they’re really, really good about making sure that they call the person that’s coming in to fix them. They’ve taken care of it. They get right back to you and let you know what’s going on.

Zero stars if I could. Only have them cause it was rolled into with the homes our builders made. Was okay for fixes within the first year of buying a house 3 leaks around the window and only got 2 of them fixed. A front door that will not close against the weather stripping and door would not latch unless I deadbolt the door. If I wanted to go out an get something, I'd have to deadbolt the door or the pets/kids would get out. When I finally got them to send someone from the builders they were only able to fix the latching and said it was the best they could do... I paid $$$$$$ for a house and that's all they could do. After that It is hard to get them to come fix any issues with the house. A leak from a shower that was badly install. Finally got them to fix it but the damage from the leak on the drywall and base boards were not. Come a little over 2 years and have another window leak... I need to find someone to fix it on my own.

2-10 contracted our AC repair claim to R & S Cooling, and they made an appointment to go out and look at the problem. But I had some issues with R & S. It took them three weeks to get this resolved. I had to call them with no luck, and then 2-10 to see what was going on. 2-10 said they needed parts ordered for the repair, and it looked like no one had ordered them. I was able to talk to R & S one time, and the lady said that yes, they had to order the parts. And she told me to call back because not all the time do they get information that the parts were there. So I might get it before they did.

I liked that 2-10 has additional coverage on the HVAC for crane service and we were impressed by that, which was why Richard and I decided to put a 2-10 home warranty on our own home. We ended up using that but since the last claim that I had on the dishwasher, I'm left with a little bit of a bad taste. The last guy who worked on it was very good as well as whoever answered the phone. They were very efficient but the guy before that was not good. I found him and his outfit to be very difficult to deal with, which was why I dropped them.

My water heater claim with 2-10 was handled really well. Everything was very fast and efficient. They did their part and hurried up and ordered a new water heater. The contractor also worked hard and got it put in. And it took about a week altogether.

It takes a while to get through 2-10 when filing claims. And being a property manager, when the owners have the warranty under their names, we have a difficulty when we don't have the account number, and we say street versus lane. We’re in Leavenworth, and a lot of times, their contractors are from Kansas City so we’re about 30 to 45 minutes out. Sometimes, depending on the situation, we have issues getting people out quickly because of the drive. It would be helpful if customers are allowed to choose vendors to work with.

The electric water heater went out right before I was gonna be gone for about a week. But I didn’t call until I got back. I called 2-10 Home Buyers on a Thursday and they sent someone out on Tuesday. The contractor put in a different kind, different than what I had, but they said it was what the warranty covered. The other one I had was digital and you could change the temperature like when I went on vacation, I could turn it down, while this other one, you have to turn off the power at the electric panel. You have to unscrew screws to change the temperature. But this new one is working. I just have to leave it on when I leave even if I’m gone for a week. I’m not gonna change the temperature. That’s the only issue I had.

The water heater was leaking badly and it wouldn't stop leaking. I saw the warranty information and I knew they were closed that day 'cause I claimed it on a weekend. So I went online just for fun and it was pretty easy from beginning to end. Just a few buttons and I had it done. They literally called me first thing in the morning on Monday. They stayed in contact with me and got me what I needed. There was confusion on what they cover because I still had to pay about $700 to get it done. But the contractor was professional and quick. They did everything they needed to do. It took them a while to get the water heater because there was a delay, but the second they said they had it, they were in and out within two hours.

I continue to renew with 2-10 and I have been with them for 3 years now. It's a decent service and I haven't had any main issues with them. I also like the claim submission process. I had a claim for my heating system and it went well. The heat wasn’t turning up, so the gentleman came and fixed it. I spoke with him and communication was good. I paid my copay and it was a good, smooth interaction.

We had a heating claim and we sent the person out to go see what was going on. They said that the compressor had gone out, that they needed a new compressor and that I would have to pay to have the old refrigerant disposed of properly but everything else was covered. But when they finally got the part, they said that in order to replace the part, they had to clean the evaporator coil which that was gonna cost $350. But I had already paid $237 previously for the drainage and removal. Still, they said they can’t replace it unless we clean the coil.

I have a washer that needs to be replaced, but 2-10 is telling me that they can only give $100 coupon because I had it a long time. They gotta do better on that. My washer is like $900, and I paid for it. 2-10 wants me to buy a new one so that they won't be spending money fixing the old one. The money they offer to replace an item is too small. I've been with 2-10 for a very long time. As a valued customer, I'm supposed to have an exclusive rate. But they give better and great price to new customer, but the price keeps going up for the old customer. I really need a price reduction.

We bought a home and the previous owners covered up the fact that the air handler system was busted. Submitting the claim on the phone to 2-10 was easy. Thank god we had the warranty because we had to have contractors come out. At first, the contractors ran a patching solution in the lines, but it did not solve the problem. Then, they came back and they were going to do the same thing. But we told them they needed to look at it because there was something obviously wrong with it. That contractor tried to replace a single piece and said it was a completely wrong piece for the system. And so, we got that switched out. Then, the system still was not working properly, so we had to call again.

Having 2-10 has been priceless. Submitting a claim was simple, easy and convenient. I did it over the phone because it was my first time to file a claim and I didn't understand how to do it online. The claim was with the air conditioning system and we haven't had to use it since they've been out.

I've been with 2-10 for a year and a half and it has been a horrible experience from start to finish. I’ve submitted claims both online and over the phone. Doing it online is easier and faster. Their technicians have been fine, but the whole process is ridiculous. 2-10 is not helpful to expedite things when you have issues. It takes way too long to submit a claim, get someone to look at it, submit it back to 2-10, and then for 2-10 to order the parts. Then they come in and get it scheduled. My air conditioner broke and it took 10 weeks for it to get fixed in the middle of summertime. Now, my refrigerator has been broken for seven weeks. The guy was supposed to come today, but he never called. It’s not worth the hassle, so I won’t be renewing 2-10 again.

I do my claims with 2-10 either through their automated system or by phone call. Normally, I use the automated system as I can get through and put it in pretty quickly, and then I normally get a call back within that day if I do it early morning, and then go throughout the process from there. The contractors all seem vetted and they're all good and did a good job. Having 2-10 for my property is very valuable. My house is about 14 years old, so that's really when a lot of major components start breaking. So, it's good to have the warranty to help cover some unexpected cost.

We had a gas water heater claim. The contractor came by and said that we needed a new water heater, and then he talked to 2-10 and handled everything. I didn’t have to make any other phone calls or be transferred 5,000 times. He said that 2-10 would cover it up to this much. We had to pay $300 on top of what 2-10 covered but for a brand-new water heater, we were okay with that. He was really good. He just would text message me when he was getting close to the house and he always showed up when he said he was gonna show up. He was easily accessible if I had any other questions. Definitely recommended him. The claim was very easy and everything worked out perfectly.

We bought the house about a year and a half ago and the Realtor had worked out the deal where the seller purchased a year of home warranty for us. We just continued on with it and 2-10 has been very good to deal with. The heating system quit working. It was something up in the air handler in the attic and we had no heat for a couple of weeks. The tech that came out was wonderful.

We contacted 2-10 Home Buyers Warranty to fix out furnace on 9/27, our current best case scenario will be to have it fixed by 12/5 (70 days.) Customer service is atrocious with no compassion or regard for safety. One tech let me know he had been kind to me since he refrained from yelling - a sad standard indeed. Additionally, they hire questionably competent contractors (ours had "heating" misspelled on his card) but then are happy to blame delays on them. This has been a painful experience and long experience.

We've had 2-10 out to repair the dishwasher four times. We had them out once this year already and called them again. I said, "I should get my $75 back since this is the same problem you were out for earlier in the year.” They said that my contract renewed in August so it was a new deductible. I told them that I spent $300 just in deductibles to have them out here four times and that I'm about ready to just get a new dishwasher. The repairs were gonna cost $504 on a $500 dishwasher so I got the cash-out option. It has been two weeks, but it’s supposed to take three. I ordered a dishwasher through a family member that gets discounts on Whirlpool so the dishwasher has already been replaced.

The gas water heater unit was not heating, so I submitted the claim over the phone. The rep I dealt with was so good. The contractor had to get a part, which he was able to do within a decent timeframe. A year ago, I've had issues with 2-10's contractors, but for this recent issue, the contractor was a little better. Our experience, overall, went great.

I called a claim in and they had a contractor call me within a couple of hours. I had a pleasurable experience with the claims reps. It was exactly what I needed. The time frame was very exact. I felt really well informed. The contractor came out the next day, and they were very courteous. They diagnosed the problem with the system, they ordered the system and installed it. Everything was absolutely perfect. The first young technician was very courteous and thorough. And then the owner of the company communicated well with me, and called me and kept me informed throughout the process of ordering and shipping the unit in, and scheduling installation. It was absolutely fantastic. The price was also good.

My sister-in-law suggested 2-10. The process when I filed a claim for the heating system, a gas one, was good. Also, the guy knew what he was doing and fixed it.

There has been an issue with my heating and gas system so I called 2-10, and then the contractor company came out and called me then took care of it while I was at work.

I've been with 2-10 Home Buyers Warranty for almost two months now. Their claims process was super easy. We were having a breaker shut which seemed to only happen mainly with a cold weather and our lights in our living room wouldn't turn on at all. I filed a claim online and the process was really fast. I was called the exact same day, on a Saturday, by the electrician to set up and get everything fixed. The contractor came within three or four days and the service was great. He went through a lot of stuff because we had some weird things going on. He closed off some wiring and fixed everything. So far, everything is working perfectly. Having 2-10 Home Buyers Warranty has been easy, affordable and fast.

When putting a claim, it's extremely easy. I do it either on the phone or internet. It's fantastic. And everybody's been really good. I would be an advocate for 2-10 and would love to do a commercial for them.

Whenever you put in a service claim with 2-10, it takes several days before you get a response from a tech who has to come out and do an evaluation. Then, they submit it to get approved. We’ve had three major events at my house this past year. When the swimming pool pump went out, the contractor 2-10 sent was the most competent and reputable contractor that I’ve dealt with. The guy did an awesome job. He came out and diagnosed it, and once they got the approval and the new motor, they put it in and everything was working fine. From start to finish, that claim took about seven days.

2-10 dispatched the contractor and he came out quickly, which was way better than my other home warranty company. He was nice, professional, told me everything that was going on and what the next steps were. They had to see if it was gonna get approved. He came back and said it was approved, and then made the appointment for me to get my air conditioner fixed. He came out within a timely manner and it went awesome. I had no problems at all. Plus, I like that 2-10 covers Freon. The technician had to fill it up because it was completely empty and I only had to pay the $85 fee.

We’ve had two claims with 2-10 recently, and we were very unhappy with one. We had a three-door Kenmore refrigerator and its freezer at the bottom stopped working. But it was a self-repair system so it couldn’t be repaired and 2-10 had to replace it. We expected something similar from our warranty, but what they came back with was nothing like what we had. The replacement cost they gave us did not approach what we had originally paid nor what it would cost to actually replace it. So, we won’t be having our appliances covered by them in the future.

2-10 is great, quick and dependable, and I've had no issues with them. I submitted a claim when my water heater went out and they assigned a plumber. The contractor came out and verified it was leaking. And because of the location of the hot water heater, they got the carpeted stairs dirty trying to get the old one down and getting the new one up. They offered to clean them, but we chose to do it ourselves. They were friendly and professional.

I called 2-10 for the oven and also called the day before for an electrician. 2-10 sent out a tech for the oven within 3 days, which was really fast. But then he had to come back because he didn’t have the part so he had to order it and the whole process took 10 days. Other than that, the tech was a really nice guy and he knew what he was doing. I've had 2-10 warranty since we bought the house in the end of February and moved in at the end of March, and everybody that I had to call were prompt in getting somebody here. The customer service is really good. Also, the people that came out here were very nice.

My heat went out on a Friday and I called 2-10 and spoke with a representative because I didn't wanna have to take time going through online and then losing it or something. I wanted to make sure everything was taken care of. The contractor said legally, they're not obligated to work on the weekends so I waited. They contacted me back on Monday or Tuesday, got me on a schedule, came out, realized they couldn't get the part and tried to order the part. Then, they realized that they had to get a whole new unit. They said they were waiting for the unit but they had it in their shop the whole time.

Submitting claims is usually an easy process but this recent time when I called for the AC unit, the contractor they gave me didn’t call within two days. So, I called the contractor and he told me, “Oh, we no longer work with them.” I had to call 2-10 back and get a different contractor, and that person called me within 2 days and we set up the service. Then, he came out and had to replace the motor or some belt thing. So, it took a little backwards and forwards to get it done. Still, I'm satisfied with 2-10.

I did the claim for my heating system online which was pretty easy. The tech said the blower needed to be replaced, so he replaced it. Scheduling took one week and there was an additional week because he didn't have the part. Now everything working okay.