Westinghouse Reviews

I bought a 28000 watts generator from Westinghouse. Put 4 year warranty on it. First month using it broke down. Contact Westinghouse. They sent me to this service an hour from my house. After 2 months got a call saying it’s ready to be picked up.. Got there. The owner says they never paid for his services. So I end up paying $600 dollars in order to take the generator. Now I’m trying to get my money back. Westinghouse says they only pay for half of it. Taking them to court. Don’t buy from Westinghouse. Poor customer services. Worst quality…

My husband bought a generator 2 years ago which is propane/gas run. He bought a warranty for it. After a few months of using it it broke down/caught on fire. He wanted his money back but Westinghouse sent him a new one which also broke down. He again wanted his money back and was told to bring it to a local service center. The service center can’t get parts for it from Westinghouse. The first warranty was not restarted with the new generator. He just wants his money back!!! No one at Westinghouse will allow that to happen. I’m still fighting to get some satisfaction. I have no generator and no one seems to help.

I had a TV go out without a receipt or date of purchase They addressed my issue in a timely manner. I had a 55 inch Roku TV. They replaced it with a 43 inch TV. I am disabled and did not have any money to replace TV. They were great and I appreciate all they did for me. Excellent customer service.

Purchased the Generator AND 4 year extended warranty (Asurion). Generator delivered and would not work right out of the box. Called Westinghouse and was asked the basic, low-level IQ scripted first level support questions: "Is the battery connected?", "Is there gasoline in it?", "Take out the spark plug and put it back". They would not schedule a service tech until I would confirm I did all of these things.

I bought this 24-inch Westinghouse television for the breakfast nook. It was not near any heat source or smoke. It lasted less than a year and crapped out completely. Don't know if it has any kind of guarantee or warranty, but I probably wouldn't bother sending it back anyway. It goes into the trash.

*WESTINGHOUSE WILL NOT HONOR WARRANTIES.* I purchased a Roku TV from them. The audio became defective within 6 months. After providing evidence and jumping through all the hoops, they agreed I was entitled to a warranty refund. I was told it would take 45(!) business days to process my refund check. It has been 60 days and counting. When I call customer service, they say that because of "unfortunate circumstances" in the financial department, the check has not been issued and there is no time frame for me to receive it. If you ask to speak to a supervisor, you will be told they are in a meeting. They are clearly ripping people off. It's shameful that stores like Best Buy carry their products.

We bought a Westinghouse TV for a raffle to raise money for vets. By the time we plugged it in, we saw the screen was cracked. Best Buy, where we bought it told us it was beyond the two week return policy. They suggested we contact Westinghouse. Westinghouse wouldn’t honor their warranty because they said the screen was cracked. It was cracked when it was sold to us. They could care less if this TV was for a veteran meeting post. Vets should not support this company. There are many more who generously give to the men who risked their very lives so they could build a company where they can rip people off. Sadly, there are no recourses. I am considering reporting them to BBB.

I have purchased Tortilla maker/RotiMaker of Westinghouse that stopped working after few days' use and then I have purchased one more the same, there was 1 I year warranty on this product, company rather will replace the product or will repair it, I have submitted my query in Nov 2023 starting and only Madan is responding that email and saying that he is trying to find out service near to my location. I am staying in Mississauga, Canada. I am totally frustrated and their response is totally disgusting. No one is connecting to me for giving warranty on this product. I am totally disappointed. Please do not purchase Westinghouse products. No one will connect with you in case of customer service or need repair.

Was having problems getting Prime Video to work on my new TV. Called 3 times and spoke to 3 different customer service reps. None to understand English enough to understand exactly what I was having a problem with. I went to Amazon Prime and it got solved in less than 1 minute. Because they could understand ENGLISH. I have No Problem with someone not being able to understand English or any language other they can not work in a customer service position dealing with **. In my option this ALL is the Full responsibility of the Westinghouse Company. Very, Very POOR customer service company.

I bought a Westinghouse iGen 4500 generator from Westinghouse last year. I like the generator. It works great, when it works. However, the battery died on it and now I can't find a replacement battery. I ordered one from Westinghouse but they sent the wrong battery. The customer support response was only "you can ship the battery back to us." No other offer to help me get the correct battery, no offer to pay for shipping the wrong battery they sent me back to them. I can't use the generator without a battery to start it. I am very disappointed in their lack of customer support and will never buy a Westinghouse product again.

I bought this brand thinking it would be a good TV and the company would back their product. The first TV I bought on July 17, 2023 and it quit working. Amazon replaced it on July 25, 2023. The second TV quit working on 9/25/23 and I contacted them. They even tried a factory reset & it still didn't work. Well, I was really, wrong about Westinghouse. They said to get a refund they expect me to pay for an electronic TV removal (with pictures of proof) that costs more than the TV did to start with. It should not be my place to dispose of their bad product. I am completely dissatisfied with the company and will never buy from them again!!!!

This TV has terrible streaming apps. It resets itself continually. It freezes up, shuts down, loses sound, and has been a total disappointment. NOT what I expected from Westinghouse. Chinese junk now.

I have requested help from their customer care department for a small piece to my power washer. They have assured me they can get the parts. I have been dealing with their runaround since JULY! I love the power washer. But How can they have such horrible service and care for their products? Beware of their fake promises.

Westinghouse will never allow you to have your equipment warrantied because they don't pay the companies doing the work. So most companies are suing them. Plus if you are waiting on someone to call you back you might just pass away from old age before you hear back from them. But hey look at the other side, if they find a company that is still willing to do warranty work for Westinghouse it will be an hour long trip to get service. At your expense.

After a few months TV started to get static sound on a normal volume, emailed them and they gave me the run around for months about the receipt, it was bought from BJ's Wholesale Club and their receipts are horrible. Finally 6months later they accepted it and told me to dispose of the TV at a recycling center and take pictures of the guy doing it, send it to them then they would refund me. I don't trust them and I rather keep the TV the way it is than have to buy a new one..

Very disappointed in this TV. I have a couple of different brands of smart TVs, and this is the only one that has this issue. Every couple of weeks the TV suddenly loses sound and has to be unplugged and then plugged back in to correct the issue. Sadly, apparently I am not alone in this issue, because when I googled the problem that's how I discovered the "fix". It just happened AGAIN so that's what prompted me to write this review. Avoid this brand in Smart TVs!

It runs smoother than we could have hoped for. It is efficient and quiet. It runs all of our appliances great. We will be taking it on our trip to Canada in a few weeks. We are very satisfied with our purchase.

I purchased a generator in March of 2022 and it comes with a 3 year warranty. It turns out the oil sensor wire needed to be disconnected. When I asked if they would replace the part, they said they couldn't because it was part of the engine. They offered nothing other than that I needed to check the oil. I would have expected them to exchange the machine if they sent me bad engine parts, but they have not offered anything. Also, their spark plug tool they sent me doesn't work, so I asked them for help fixing that and they told me I had to take it to a service place. Totally defeats the purpose of a warranty if you ask me. Those parts are necessary to properly maintain the unit. I am extremely unhappy.

I purchased my TV from BJ's Warehouse via their app. 10 months later the liquid in the screen began to pool in the corner and the frame was actually melted and hot to the touch. (I had the TV on for roughly 20-30 minutes.) I called the support line and was directed to email information and pictures. No problem, until I was asked for proof of proper disposal. I was not made aware that this is "standard operating procedure" - and now I'm told they cannot "move to the next" step without these pictures. Then they said since I did not send the pictures, get the signature of the person that witnessed me dispose of it.

I bought a 55 inch TV from this brand at Target 8 months ago and it already had a problem. A band appears at the bottom of the TV which duplicates and discolors the image. I contacted the manufacturer to inquire about the warranty. The answer was absurd. That they would not exchange the product and that I should recycle it and that they would later return the amount paid. However I went after recycling and companies want to charge 150 to 180 to recycle and give a receipt. That is, there will be almost nothing left of the amount paid for me to have another TV working. They have no respect for the consumer, a real scam. Worst quality brand. Run away from her. Do not buy anything from this brand. They do not assume the problems of their products that are of poor quality.

Bought a 75" Roku enabled TV and the Roku remote was missing. Sealed box so Best Buy would not help. Called Westinghouse customer service on 9/30/22 to open a case. Never heard back. Called again on 10/06/22 and happened to get the same original person on the line. He explained to me he submitted a request to the warehouse and has not heard back - no other information available, just waiting on "them". Basically no help, so I asked to speak to a supervisor - would have one call me back - no callback. I called again on 10/13/22 - "still waiting on warehouse to respond"-no supervisor available again-gave me number to corp office in CA-called there and got VM - left VM - no call back. Called again 11/16/22 - waiting on warehouse-no supervisor available-will have supervisor call me back-verified corp office number in CA-got name of person at corp office that I would be calling-Ibept **-no call back from sup.

TV image became un-viewable from internal issues, needing to jump through hoops for a replacement, terrible support based in Philippines that don't speak good English. A requirement to recycle the TV before getting a replacement.

I brought a Westinghouse 43 inch Roku tv and whenever I want to watch any streaming channels like Netflix or Hulu I have to keep unplugging the tv and plug it back up to get any sound. And this isn’t the first time this happened either… Just giving a heads up.

I purchased a brand new igen 4500 and from the beginning I was experiencing issues. I had to take it to a service center twice to get repaired and the unit only has 5 hours of total run time!! Even when I took it to the service center they respectfully told me that these generators are made very poorly and break down all the time. After they replaced what Westinghouse told them to replace the unit still ran poorly. I have been calling westinghouse for over a month and no one will answer nor call me back. Since I wasn't getting a response from them I tried to diagnose the unit my self. I turned it on and the unit started to spark and caught on fire. My niece was close by playing and could have gotten seriously injured but westinghouse still doesn't care and won't return my calls. Do not waste your money on these pieces of junk. Everyone I know has had to return their units due to them not running correctly and when there is an outage they simply can't be relied upon.

I purchased a 55” TV and it worked well for a few months (purchase the extra warranty or just buy a different brand). The remote only works for the power button now, HDMI ports have constant issues playing sound, constantly opens Google Play in the background even tho the remote has no batteries. Using it without the remote doesn’t work as the TV itself doesn’t have all the buttons on it to function fully. Tried several universal remotes and none have been able to connect. It may seem like a deal when you're purchasing it but I would say pay the extra couple hundred bucks and purchase a decent brand as this one is complete garbage.

I paid for a Westinghouse Power generator and was sent a wpower.com/bonus registration card to rate their product and receive a generator cover for my $1,200 dollar product FREE of charge. I provided my review and never received any cover or got a response to my inquiry about this with Westinghouse. Item purchased was the Westinghouse iGen4500 Super Quiet Portable Inverter Generator 3700 Rated & 4500 Peak Watts, Gas Powered, Electric Start, RV Ready, CARB Compliant.

Only buy this if you do not have a cap on your internet. I have a cap of 160gb per month. Within 2 1/2 days it used 62 gb of data. You cannot change the display to stream at a lower speed. Very disappointing. I am returning it to the place where I purchased it.

My TV lasted a year. I woke up this morning and there was internal damages. It was working perfectly fine last night. I just don’t understand why and how this happens. Westinghouse doesn’t want to help replace it. I had terrible experience with customer service. It sad.

For such a large screen TV (52 inches) it has excellent sound quality and I love having a Roku built-in. The picture is crisp and clear and with this TV being a 4K, it really does make all the difference!

I have a Westinghouse 48” smart television. The television works really good. The picture is very clear and the colors are great. However, it takes several seconds for the screen to warm up before it comes on. And the remote is not very user friendly. It has to be pointed directly at the television and the buttons pushed really hard to control anything on the television. I’d seriously consider a different brand if I were to purchase a new television.