Vizio Reviews

Vizio refuses to solve customer concerns. Four months ago, I contacted the company because I was unable to connect to Netflix on this Smart TV. Vizio blamed Netflix and Netflix blamed Vizio. Still no connection between what our supposed to be partners after hours spent on trying to diagnose the problem. Vizio reps say that the model that I own frequently lands this complaint. The model number is E43C2. In addition to the money that I spent on the TV less than two years ago, I continue to pay a monthly fee to Netflix. This is very substandard service. No one seems to care that customers are being ripped off. Who is responsible for making sure that what customers pay for is actually delivered? Apparently no one.

I bought a 60 inch smart Vizio tv. Spent over $3000 because it was a smart tv and I wanted to get on YouTube...show it on the box and everything it doesn't support YouTube and when I called customer service I spoke with Ed employee number **. He was rude. Said "Too bad. Buy new equipment." I will never buy Vizio again and I won't be recommending this to friends or family.

Vizio 55" 1080p (E5501-B2B) - I bought this TV March 3, 2015. Here it is June 2, 2017 and the backlight is not working on the television. I have tried everything unplugged replugging. When I contact Vizio customer service they tell me that there's nothing that they can do. I want to file a class action lawsuit! I have read very many reviews saying the same thing that I am saying. They have distributed products that are faulty. If there is anyone else that would like to file one as well please leave your information.

This is the second Vizio tv to just stop working. The first one I just wrote off because it was a 32 inch and was somewhat inexpensive. It can only happen once right? No. I bought a bigger one and both only lasted less than a year before they gave out. This brand is garbage. My Samsung's have never failed. I will replace with a Samsung. Beware. I'm telling you they are pure junk.

First off I bought this soundbar (SB4051-C0 Soundbar) refurbished through Newegg. This product should have the backing of its company, and be free of major defects. The only issue with this product is the ding on one of the satellite speakers, and the product has the bass set way too high. After one month of use, There has been a issue with the soundbar disconnecting from the system and being unresponsive. (white and amber light) At first it was fine, now it just stays in this state. There is no documentation of this issue, and no response from Vizio.

Purchased (P502ui-B1 55" G4) 2 years ago from Costco for $700. Worked great until it died. After researching found Vizio has flawed internal boards that fail after a short time. After much research with Audio visual, experts were told not worth it, trash it and buy a new TV. Called Customer service and it's like talking to Andy from Mayberry, "everything is great and we never hear about these problems... yours must be special". R-I-G-H-T. Very disillusioned that these companies lack pride and make things that are disposable to pollute our environment, so they can stack up in some dump and we can all buy tv's every two years. I remember having a tv for 10 to 15 years before they died. Vizio won't last!

Just out of my one year warranty and my bottom right of my 60 inch E series TV went dark. Looking for a repair I called Vizio. Went through proof. Was told to trash it. Please look up about their TVs. This is a common problem with MANY models. Yes, they offered $100 off of my next purchase of the same series, but really. For the price... With no way to fix I'd rather buy from a maker who is willing to repair.

Working on third replacement Vizio TV. Latest one arrived about 5 months ago. Opened the box, plugged in DirecTV, plugged into AC and we're off to the races. Live in rural Colorado, nothing other than DSL line so I had no occasion to try the Netflix, etc. apps. Trying to use apps, discovered this thing requires an Android-type device to make it go. I can't use it as-is since I need something with the needed stuff already on board, not run by a phone. I still use my flip-phone from several years back since all I need is a phone, not a pocket-entertainer-gaming device. Seems now I have to get a new phone ($200 or so) to get this Vizio piece of junk to work. Got a friend who has fiber to download their app on an Android. Tells me I've lost internet connection, lists other problems, then shuts off. Found tons of app complaints on Google Play, all describing the same and other problems. Bottom line, if all WERE okay, the app is still useless.

Model E40-D0 TV - I purchased a Vizio TV in September, 2016. It is still under warranty. About a month ago the screen, while watching TV, would turn into a two-toned pixel filled psychedelic image that would render the remote control specifically for this TV, useless. I contacted Vizio through their website and received an email with very clear, easy-to-understand directions to resolve the matter. It worked! The TV didn't pixelate, various emails went back and forth with praise and thanks and then I received an email from Vizio with a case no. Then I received another email with the same case no. and then I received another email with the same case no. Then two weeks later the TV pixelated, for lack of a better word, again and continues to pixelate.

Purchased 2 smart TV's in 4 years, both one month after warranty exp, sound starts goes up/down frustrating when you are trying to watch something. Contacted Vizio and their only response was maybe buy a soundbar or they repair for $350. This sucks or buy a new one. This is not you want to hear when you have put out so much money. Contacted Sam's where they both came from and of course I did not have the receipt. But even if it was after the one year warranty it was on me.

I bought a refurbished Vizio tv from Walmart online. The tv has HDMI's that are overheating therefore causing anything it plugs into to overheat and stop working. This tv was giving me problems within six months of buying it. It locks up and you have to manually unplug it as well. I called Vizio and they lied and said it was sold to an unauthorized seller, referring to Walmart. Walmart says that Vizio is not telling the truth. Neither has agreed to buy or refund my money even though it destroyed a firestick and a Roku2. Never again will I buy from Walmart online or especially VIZIO. The worst customer experience ever and a horrible brand tv. This should not even be a question to refund because aren't tv's supposed to last a long time. I am no longer a customer. Tell others to not buy a VIZIO.

I purchased a 22" Vizio TV, January 2014. Less than a year after purchase, I saw an odd "line" running straight through the picture. They hassled me a bit but it was under warranty and supposedly they sent me a new TV. A few weeks ago, when trying to turn on the TV w/ the remote, the power light was lit but nothing on the screen. I unplugged it, plugged it back in and it worked... Only problem is, that's what I had to do to watch it until last night. After an online chat and resetting the power button, it worked. Only once. She suggested taking it to a repair shop. Hell, it will cost $100 for someone to tell me that they can fix it for $75 and I paid $128 for it. Never Vizio again. I just ordered an LG "19 for the same price. I've had a 42" LG in my living room for 8 years. Zero problems...

43" smart TV - perhaps the TV is smarter than I thought... Less than 5 months old starts melting at the corner by power indicator light and the LED screen cracks from the heat. Support@Vizio repeatedly claimed I accidentally in a condescending tone smashed the screen of a perfectly good TV so I could make a claim on it... claim denied. ** them in the ass!!! DON'T buy a Vizio without at least a 3 year independent warranty... so you can avoid their scheming, scamming, chiseling **... because their 12 month doesn't equate to nothing but **.

60 in Smart Cast interference buzz then DOA - Bought this at Walmart for $250. Didn't say why it was marked down now I know. A return or someone was able to return it without a receipt showing serial #. I haven't looked to see if the #'s match to the TV and box. It lasted about 3 weeks. It would buzz between YouTube videos several times I had to turn off PC and TV. Then it didn't turn on anymore. It would light up but power down nothing on the screen. I am in contact with Vizio and it will be repaired. The store is giving me 90 days instead of 30 (electronics). I wanted to exchange it but they said I would have to pay the difference. So they are admitting there's a problem with Vizio. I will likely take it back.

Bought 55" TV from Walmart almost a year ago. Message keeps popping up, resolution not supported, ugh. I had cable check this and audio design company check this, was told it is the TV. Vizio keeps telling me "you have to have cable co. go in and fix resolution..." Not true. I switched cable boxes that never showed this message on my other Vizio and surprise it happened again. They won't own up to it. Argh.

First off I am on my 3rd replacement TV from Vizio. Of course again I have another issue with my TV. But this time they are doing everything possible to not give me another replacement. So my first TV I got a refurbished TV that had a ton of dead pixels that showed up randomly and half of the back light would just turn off randomly. Then my brand new replacement TV got stuck into a mirrored state where the bottom half of my screen turned into mirror of the top of the screen... So now with the third one I got. A week after I got it I noticed that I have 4 dead pixels that were not there to begin with. The bad part is they are small so it is really hard to get them to show up on camera. They are definitely there you can easily see them in person. I have also been having issues where my screen takes upwards of a minute to turn on. It also restarts and power down randomly.

I bought this (VIZIO M-Series) and used this very very little since 2013. I have had trouble with connectivity since 2015 and though VIZIO has good responsive support, that does little to provide help and fixes for a defective tv. I would be happy if I could use the smart tv portion, paid for, and desired, but no luck. They give you ONE year warranty. Be wary. Don't buy a tv if you want to know that your money will last a decade or more on most other TVs.

So let me start off first by saying I purchased a 70-inch E70 Vizio TV from Walmart. The TV had a great picture but the problem was the screen kept getting white spots and dark corners. Long story short, I went through 6 different TVs through them and they even upgraded me to a newer model which also broke down within 6 months. Each time Vizio was great in sending me a replacement but the last time they gave me a new TV they only gave me a 90-day warranty instead of the full 1 year. This company seems to be good, but their product is a POS! Don't ever buy a Vizio if you want to have a TV that will last. I am not kidding 6 different TVs and each one of them had different problems within 6 months of getting the replacement each time. I will tell anyone I know to never buy a TV from Vizio and take my experience and don't make the same mistake.

This is not a customer-oriented customer. Buy anything else, don't buy Vizio. I bought 3 TVs from Vizio.com. One of them arrived with a severely damaged screen. Because I called outside of their 2 week return window, they said "sorry, can't help you." Then they tried to sell me a new (but discounted TV). When I asked what I should do with the damaged TV they sent me, the Vizio customer service rep said "I don't know, maybe take it to an electronics recycling facility." Wow. $800 bucks down the drain. This was my 6th TV that I've purchased from Vizio. Never, again. Vizio is no Amazon and it was a mistake to buy from them and expect the same level of customer service and quality.

I HAVE A E65-C3 Vizio tv that will lock up when turning on after firmware update version V1.4 23-FHD. I have to unplug power and reboot the tv in order for it to turn back on. Later after Vizio replaced all three circuit cards and again the update followed 3 days later the same thing happened. I later found out it was due to the DATA On/off function was turned off and the only way I could get the tv to turn on properly was to keep the data ON to satisfy the function under system info. The Data on is used for their 3rd party marketing to find out what customers are watching.

Don't buy any Vizio products. They are not helpful and helping to resolve your issues that you have with your purchase or product. The only thing they know how to do is keep apologizing and saying they understand but yet if they really understand they would try harder to fix the customer problem instead of saying they can't. What is the point of having a manufacturer's warranty on something if they don't do nothing about the program. What is the point of buying a warranty for your expensive products if you can't get them fixed. This company don't want to do anything for their customers and this will be the last time I purchase a Vizio product or recommend a Vizio product to anyone ever again. I'll stick with LG from here on out.

Just like most of the reviews here, I had a terrible experience with this company and will never purchase a Vizio product ever again. My TV was just over a year old, and then the black screen of death hit. After multiple emails and severals phone calls, they offered us the same TV for $20 MORE than we purchased it for. They called it a discounted offer after refusing to accept any responsibility for the problem. I too had the issue checked out by multiple 3rd parties. All responded with the same speech. "It is a known issue with Vizio televisions". Lesson learned: Stay away, far far away from Vizio products.

They called to advise me they'd shipped a part to my home address on Tue. Why my house and not the local technician? More on that later. Anyway, I was to call them once I received the part, whereupon they would IMMEDIATELY contact the local tech, who in turn would call me and set up an appointment. They called twice the next day, Wed, asking for my address (?), which of course they already had because they'd shipped it already. And they asked me to call. This time I got someone in Illinois rather than South Dakota. They told me the information was not correct, and it would be shipped to the local tech. That makes so much more sense. More on that later.

I just had a power outage. When the power returned everything else on the circuit turned back on except the TV. The TV is more than a year old, so I'm screwed. It should have been build to withstand this common occurrence.

Purchased our TV for $799 in January of 2015. Today, March 28, 2017, we got the, as referred to on the internet, black screen of death. My husband contacted Vizio and was told it could not be fixed and offered him a coupon towards another TV. I researched the problem and it seems to be an epidemic. The TV should last a lot longer than it did. They seem to go black just outside of the warranty life. To me, this one reeks of a class action lawsuit.

My at the time 18 year old son paid his hard earned money to buy a Smart tv. He picked Vizio because he thought he was getting the best. He spent over $500 for this tv. 4 years later the screen goes black, perfect sound no picture. I called Vizio; I was told it would be better to buy a new tv than fix this one! So $500 tv's from Vizio are only good for 4 years??? From what I've seen this backlight going out is a common problem with Vizio. Not buying another Vizio tv, they didn't even offer a discount!

If you get anything out of this experience of mine I would just tell you to stay away from Vizio. I purchased the M55-D0 on February 17, 2017, and I received the TV on February 22, 2017. For the first 5 days the TV was perfect everything ran smooth games looked amazing on it, however on the 6th day it all changed. I was playing a game and the screen started having a bars look to it and then a checkerboard look and then the screen just went black. It did this multiple times I tried to reset it and it happened during the reset. I chatted with Vizio at first and that went awful they didn't understand the problem, I then called and talked to them and they asked me to send them pictures of what was going on. I sent the pictures that night February 28, 2017, I ended up sending the pictures 4 times before they finally sent me anything back saying they received the pictures.

I purchased a Vizio television on December 19. Three days ago the whole television was filled up with lines. I called Best Buy and they informed me that it was a Vizio issue. I called Vizio and was told the television had been hit with an object and had damage and will not fix. I called a third party who informed me that there was no physical damage and that the tv is defective after he ran a complete diagnostic test. I called Vizio and told them I had a third party inspect the tv and they stood by their lie even after I faxed them the result of the diagnostic test. I will never buy a Vizio product again.

The TV doesn't seem to be anything great or awful for the most part, just ordinary but the price is great. When I first got the TV and had it turned off, it started turning itself on. Then the cable insert fell out. It was under warranty and a technician came to my house and replaced the entire panel so it should be good as new.

I purchased VIZIO 5.1 SmartCast 40 inch Sound Bar from Best Buy and had Geek Squad installed it in my bedroom. This unit has been giving me problems and so I brought this issue up with VIZIO. Please know that I am still protected under their manufacturer's warranty because I bought this unit back in October 2016. After so many back-and-forth calls and unnecessary tech support sessions/discussions with VIZIO, I am being told by VIZIO that they would not replace this unit because they are not sure when will they have the same product available. So the only option I have available is that I should send this unit back and get the refund. They will not refund my installation fee of $150.00 that I spent with Geek Squad. If I choose not to take their refund, I will have to contact them periodically to check if they have this product available or not.

I like the brand and trying to stay brand favorite, several times I have experienced no sound. I checked the book only to find out that it's a common problem. Well I don't like it. It's beginning to happen more often. We have to turn the tv off and then back on with the remote. I usually turn off from the side button.

Vizio is not outstanding, but it is good. It works well, but has a few issues. The 55in TV picture is crisp, but power cord needs to be better. Has issues with picture going dark and only being heard, then it comes back after moving it and playing with the power cord. The remotes buttons are too close and the lettering rubs off.

I have purchased several different products over the years and Vizio has outlasted the best of them in quality, performance and durability. It's user friendly. Customer service is also a contributing factor. Vizio wins hands down!

I purchased a Vizio 60" t.v. (VIZIO Television E60-C3) in mid 2015. On occasion the t.v. would just shut off. About 2 months ago, a faded black bar appeared across the top left of the screen, about 6 inches wide to the middle of screen, 2 weeks later, an 8 inch faded black bar appeared on lower right section of screen. A week later another appeared in the middle of screen. Now it will not turn on. We called VIZIO and they walked us through resetting the t.v. but to no avail and they told us the warranty had expired and it would cost more to fix than replace??? It was the backlight and they don't replace those.

I bought a Vizio TV on November 14, 2015. I paid over $1000 for it. I started having problems with it and called the technical support in the end of September beginning of October 2016 with the problems I was having. It was before my warranty ran out. They had me do a couple things over the phone. I did what they wanted me to do. I started having problems again. I believe it was in November. I don't remember the exact day. Call them again and they did the same thing. I believe I had problems again in January. I called them back and did the same thing. No help I know. I called them back on February 4 2017 and complained about the problem again. No help again. Just had me do the same thing they been having me do.

I had the Vizio for over a year, picture quality is excellent and response time is excellent. The TV is a great value and a great bang for the buck. It's not 4k that I'm reviewing. But, if I were to upgrade, I would most definitely go with the VIZIO Brand.

This is my 3rd tv purchases from Vizio! Great TV. Everything you can possibly think of how a TV ought to perform says a lot! Vizio is the only brand I will ever purchase, & the oldest Vizio I have now is 11 yrs old.

I bought a smart tv and it rarely ever hooks up to my network. The same network that my computer and phone use every day. I've called Vizio 6 or 8 times and every time they have me reset my tv to factory defaults then the internet apps work for a short time. Once they had a repair person come out to my house and replace the guts in my tv. He said they are not built well and are designed to only last just past the length of the warranty. Most frustrating tv I've ever owned. DO NOT BUY A VIZIO TV, unless you want a part time job of getting it to work!

It has been a very good and star TV but it will shut off after 4 hours on the same channel. We can access music on the internet as well as Hulu, other movie channels. The color and clarity a C.

I have owned three Vizio flat-screen TVs. All have been good values, with decent color and contrast. Not as great as a Sony, but half the price. My experience with the TV -- very ambiguous.

Good set, have had some problems with controls and picture fading in and out. Got a warranty (don't decline buying one at purchase time!). Replacement after a couple of tries. Not sure if I'd buy another Vizio. If it works right out of the box wonderful. If there are start-up problems, would return for another brand.

I've had my Vizio tv for several years now and it has been a pleasure to watch. Its clarity is second to none. It has an excellent picture and I haven't yet had to change a battery in the remote. It is a flat screen and is able to fit anywhere in my home. It is very easy to use and has all the options on the remote. I've never had a problem with it. Vizio is a great tv!

I have 3 Vizio TVs and have had good luck with all of them. I think Vizio TVs are better than many other brands and their prices are fairly reasonable. I had a Samsung TV and had nothing but trouble with it from day one; they took it back and sent me a new one and I had trouble with that one too. I would buy Vizio over a Samsung.

Vizio has been a good TV. The picture is very good. We've had it for a while but is still preforming well. The screen size is good for us, but the sound is not quite as good as some TVs we've had. Would probably try another brand when we need a new one.

Vizio sent out a technician to fix the TV free of charge. They replaced the board since their update was cut short. Resolved.

The Vizio I have is a gift, and has met my expectations, based on the giver's reasons for selection a Vizio. The picture is clear, with distinct colors, and audio is excellent. The compact lightweight set is easily moved.

I have been buying Vizio for quite a few years now. All 4 of my tvs are all Vizios. Have 4 different sizes from 42 to 65. All are perfect and very easy to set up to games, sound bars, etc.

Vizio was easy to setup but remote doesn't have all the features of my old Toshiba. Picture size is a lot smaller than screen size and picture quality is not at all good.

I sometimes have trouble with this Vizio TV. It somehow fixes itself but it is annoying. The newer the product the sooner it breaks down and gives trouble. New is NOT necessarily better, the same for new technology!

I purchased my M60-C3 VIZIO TV in early December of 2015. Placed it on the wall, and watched TV for approx 14 months. Early February of 2017, while watching TV, it just turned off. Black screen, no audio, but a power indicator light that is on? Called customer service they said the TV is "unfixable", and I'm two months out of warranty, so "Sorry sir, there is nothing we can do for you".

I bought a 70 Inches VIZIO TV from Costco almost 2 years ago. Starting 6 months ago, it starts to act up having lots of multiple little square blocks of colors, whenever I try to pass forward or backward within YouTube video. I called Vizio technical support twice and they couldn't help me. The second time I called, the technical guy was a smart **. He blamed it on my cox connection saying that the speed I have is not sufficient. I have 50 mGB connection, that should be plenty to support a 70 inches TV. He told me to go buy a "CRACK" application to test out to see if that was the TV or my internet. He said I should find a dvd and connect that to the tv to test it, unless I do all these testing, he can't further help me...

After our TV of 5 years died I saw an ad for Vizio, sound like a great deal. Not even 1 year later the picture went black. Called service. They said "don't bother. It will cost more to fix", so they offered me a 40 inch smart at a great price. OK. TV arrived after waiting 2 weeks, take 2 hours to hook up, called, find out the screen is cracked!!! Take photos of everything. Send them 3. On 5 business days they will let you know what up. Really???

After 1.5 (maybe sooner) yr my E60-C3 Vizio began to have gray areas (see picture, shown with white screen to best display the problem). Just read all the other complaints on this site, same story, out of warranty, refusal to acknowledge. It is a chronic problem. $800 paperweight.

We bought an E55-C1 Vizio. That is a 55" smart TV. We bought it August 23 2015. By November 2015 we were experiencing problems. We would get a message "no signal". The only way we could get a signal was to partially disconnect the HDMI cable (I even bought a new cable thinking that might solve the problem) and reconnect the cable then it would come on. I reported this problem 4 times since November 2015. They would have we reconfigure the setup. Which was ** it never fixed the problem. Called them back today and said it has finally totally quit. Their reply was "we're sorry but it is out of warranty". That's when I said "we have 4 other Vizios and that one will be the last Fricking Vizio we will ever Fricking buy. May you have a blessed Fricking day!!!" The essence of the story is Vizio customer service SUCKS. Caveat Emptor (MAY THE BUYER BE AWARE).

I imagine someone who tried to create a sound bar in the 1800's and I find myself considering purchasing theirs. The morons who created this had to be huffing paint thinner. Remote does not work if you're over 4 feet away. The bar doesn't turn on when you turn your TV on. When you turn soundbar on it doesn't even switch to the input you're trying to broadcast. When you get up off your couch and walk within 1 foot away to turn it on then change it to the correct input you still have to hit the volume button to get it to broadcast sound. In conclusion. I own a Vizio TV that works amazingly but I would never dream about purchasing another soundbar. It's like if a blind deaf and dumb kid was their primary engineer.

I purchased a 50 inch TV and the picture is really good. Not as good as my Samsung but still good. I will say I had to play with the settings a lot to make it good. At first I thought I had a defect so I called Vizio and they weren't helpful at all. They couldn't find my order at first then it was a huge issue to send it back. Granted the picture does looks nice after being calibrated but if you're gonna purchase a Vizio just buy it from Target etc. If you have to return the TV it won't be a problem. As far as TV longevity I only had the TV a month so I can't comment on that. My Samsung is 5 years old and still looks great so the bar is set high.

Where to start? After buying the Visio E55-D0 (50 something inch) realized that you can't access the menu function on it. 4 buttons on the TV itself, Power, Volume Up, Volume down, Input. The remote has play/pause, and buttons for volume and channel options, closed captions, and Cast option (more on that later), that's it. NO buttons for menu or settings, heaven forbid you want or NEED to go it to the menu options because let's face it, all electronics work as they should 100% of the time, RIGHT??? (that was sarcasm) This should have been the point to return it but I always give the benefit of the doubt, thought, "let's see what it CAN do".

Filed a complaint with the Better Business Bureau regarding this as well. Video is randomly turning off while there is still audio. Owned for 1 year and 2 months. 1.20 - complained to Rashad in customer service asking for consideration to extend the 1 year warranty since it's just outside its time. Refused and given a local repair company contact. Complained to Better Business Bureau and received a phone call stating Vizio would pay for parts if I paid $135 for labor to local repair company. Wanted money upfront, apprehensively, I agreed to pay and got a phone call 4 business days later after I made another complaint to BBB.

I purchased a Vizio 46 inch TV for $800 (model M3D460SR) for my living room mainly as a decor about 3yrs ago from Sam's club and even added an extra 2 yr. extended warranty on it. And soon as my warranty ended my TV started to black out slowly and slowly until one day I had no image. I contacted Vizio headquarters and they say it was the back light of the TV that was damaged and that there was nothing they can do but offer me an insignificant discount. It's unashamed that this company manufactures TV that only has life for 3 years. Don't waste your money like I did buying their products.

I bought Vizio 70 inch Sept 24th 2016 at Costco for $1800.00 with extra warranty. We started having problems with the screen going black, so I called and was redirected to Vizio manufacturer and was told it wasn't the t.v. it was cable box which I knew wasn't the case so they said I needed to reset t.v. which I did and was told to call back if it happens again so now the 3rd time I've called and was told they couldn't fix it but would replace with a recertification t.v. which I immediately refused and the battle was on so after getting absolutely nowhere I called Costco and after explaining the situation to the Manager he agreed to exchange it for me, so buyers beware I will NEVER buy another Vizio again.

I purchased a 60 inch Vizio from Best Buy just over a year and a half ago. The left side of the TV went dark. Their customer service doesn't care, and said sounds like a defect. They do not stand by their product and told me I am out of luck. Then they proceeded to tell me they will give me a "discount" on a New TV. Their discount is non existent. It is the same price you would buy the TV new at any retailer. Why would I buy another Vizio when they break after a year. They just don't care, and the product is cheap.

TV purchased 3 years ago, and now it has no picture. Vizio does nothing to help. They could not care less. Don't get sucked in. They have a great picture for the price, but they're dead in no time. Vizio is the worst.

Vizio M80 LED TV. I purchased the TV and issues with apps on day one. I registered the tv for warranty at that time. I called after warranty was up to report that black clouds had shown up at the end of the warranty period. I believe the TV is defective and should have be involved in a recall program. They said they do not have any recalls for my model. The TV was 4000.00 and only lasted over 1 years. All of my other TV's over the last 30 years are still working and the newest and most expensive one looks like crap and is unwatchable. I called. They offered me a smaller TV for almost 3000.00. They no longer make my TV. Seems to me they stopped making my TV because they were defective. They should be made to buy back these lousy TV's.

I bought a 47 inch flat screen and paid $800.00 for it. At the 2 year mark, a dark horizontal band appeared in the middle of the screen, from one end to the other. Within a week of this happening and before I could get it repaired, the screen went completely black. Vizio gave me the name of a company that diagnosed the problem, at which time I was told that it would cost as much to repair the problem as to buy a new television. 7 years ago I purchased a 42 inch Toshiba which is in my bedroom and this TV had never had a single problem and works as well as the day I bought it. DO NOT BUY VIZIO! You'll be throwing away your money. Instead, buy Toshiba or Sony. These are products that have already proven themselves.

At first I loved this TV more than any other I have ever owned. It had the best picture quality I have ever seen. Then, after having it for about two years, without ever having moved it, a dark shadow appeared on the right side of the screen, and grew steadily over the entire thing until it now covers all but the tiniest part of the lower left corner. I will never buy another Vizio product, and I urge others to steer clear of this TV as well. It will lure you to buy at at the beginning, and then go bad after a little while, after you paid all that money. What a disappointing rip-off!

I bought a 55 inch Vizio smart tv. I did not have the tv for more than 1 yr 1/2. I call vizio and the tv back light went out. The sound was there. The pic was gone. I called and spoke to them concerning my tv. They said that the back light was out. They had me run some tests on the tv. After running the tests I have no sound and no picture. They said that it is nothing that they can do. But... they can sell me a tv for $400.00. I asked them why would I buy another tv from them? They can not help me with the one that I bought. I also asked them if I buy another tv and the same thing happens what would they do? He said that they would offer me another tv.

Bought a Vizio 55 E-Series. After a year power light comes on and fades out. Called Vizio. Told me it would cost 400 dollars to fix without even looking at it. Obviously they know they have a problem with this model. Not giving them a dime. DON'T BUY VIZIO JUNK.

I purchased a 4K Vizio 43inch TV. After 20 years of having my Toshiba Cinemark series, I was talked into a new TV. (I wish I kept my old one.) Yes the new Vizio had a pretty dang good picture at first. Well it is now 6 months old and I have no picture. Except the ones on my I-phone that I took and sent to customer service. I tried to send (POP) proof of purchase and 4 different pictures multiple times to Vizio and they are not able to respond to them. So I will go buy another TV. Not like it's going to kill me but you betcha it will not be a Vizio. Buyer Beware. I've contacted the customer service several times, sent 10 pictures and now it's not worth my time. I'm sure that's what they wanted. Screw it. I'll go buy another TV.

I got my brand new Vizio TV large flat screen Sept 2014. By Dec 2016 the tv screen just started going black after watching tv for a hour, there is no way as much as this tv cost that it should go out. At first I was told it was power cord, which I replaced. That did not help, then I was told it was the cable box, which I replaced, and this did not work. What it comes down to is this is just a very bad tv product. Warranty expired, cannot find sales receipt. I am just at a loss.

DON'T BUY VIZIO TVS!!! I purchased a 50" Smart TV 3 years ago for $500 and it all of a sudden the picture stopped working. Called Vizio and had me do tell them what was wrong, and said it was the backlight, and to repair it would be $334. But since that was so much they could give me a discount on a new TV that is similar to what I have for $315.00-$400.00. Spoke to Customer Complaint Department and unfortunately there is nothing they can do for me. I have an old tube TV that is 15+ years old and is still working fine. Vizio will not get anymore of my money!

Vizio tv Model: D32h-C0 is a rather very poor product. Just around 14 months after getting this brand new electronic in Atlanta as a gift for Christmas 2015 it stopped working - it just won't turn on even after trying troubleshooting techniques (power cycling). I got this television in December and started using it in late February 2016.

Do not buy from Vizio. Very poor product and worst customer service. 8 Months back I bought model D32-D1. It has an one year Warranty. 2-3 days back found some horizontal and vertical lines are coming when Power on. As required by Vizio I took a picture and send it to them but unfortunately they are deny for replacement. They are saying this line appeared because of physical damage but that is not true. It's a brand new TV not damage or broken physically - it's due to their poor quality. I asked them to inspection the TV in front of me and if that person find any damage then I will never ask for replacement but they are escape that option also. I have checked with others and surprise that some of my friends also have almost same experience. I'm very very disappointed in Vizio and will next time stick with Samsung or LG or other product but never ever will buy this poor Vizio product.

WE purchased the above TV on Black Friday, believing it was a traditional Smart TV. The salesman did not comment with a clarification when I said I wanted the VIZIO 50" Smart TV that was on sale. We got it home, set it up, tried to use the darn thing. Since it was before the holidays, we just watched t.v. in our bedroom. The few times I tried to use it, I had to call VIZIO. Finally, right after Christmas, I sat down and made a serious phone call and was determined to see what I was doing wrong. NOTHING. It just does not work. VIZIO, "unfortunately" can do nothing about it. It loses connection, the casting symbol appears on other apps... when it feels like it. In addition to the upgraded tablet I bought specifically to operate the TV, I now am having to run out and purchase a ROKU. What a huge disappointment. Now, after having read the reviews on VIZIO, I will never purchase another.

In Nov 2014 we purchased a 55" Vizio M522i-B2 Smart HD TV. It completely shut down Jan 2016, conveniently after the warranty was no longer in force. TV repairman stated it was the power supply, which again conveniently, Vizio is out of new parts for. Even with a new part it would cost 3/4 of our original purchase price to repair. Really? This is such a scam! We ditched the whole thing... Don't want other consumers to have problems with any "refurbished" parts from our set. If you purchase Vizio then you must not care about flushing your hard-earned money down the toilet!

My husband and I made the mistake of purchasing our first Vizio product. After receiving 3 shipping delays from their shipping company putting us over 4 business days max time past due, we were informed our TV was cracked. The shipping company told us Vizio could overnight us a new TV. We called Vizio and we're transferred to the "Executive Resolution" committee. What a joke. Instead of Vizio taking accountability the executive resolution staff member, Harley, proceeded to go on a tirade about how dare their shipping company speak on their behalf. Harley then proceeded to talk over me until "I understand in no way would I be getting a TV overnighted or even by this weekend."

We purchased a 47 inch tv for $578.00 plus tax in 11/30/2013. It started turning dark in the corners so we took it in to a repair shop because it was past the 1 yr warranty. It ended up being the LED bar so that was a $125.00 cost. Brought it home and within a few months it started turning dark again. So we went to Walmart on 7/30/2016 and purchased another Vizio but a 50 inch and as of today 1/7/17 it's turning dark again so I called customer Service and because it's a 50 inch they will replace it with a refurbished TV (which I think is BS). So a 6 month old TV I get a refurbished one that to me is not right. I spent $548.00 plus tax on a brand new tv 6 months ago and I am getting a used refurbished TV. To me that not right at all. So as of now they will bring us a refurbished one within 10 days from 1/7/17 AND THAT WILL BE THE LAST VIZIO PRODUCT I WILL PURCHASE FROM THEM...

I contacted Vizio about tv. It developed a green spot on screen. They said to send photo but no matter how many I send they say they not good enough. I found out this is common practice with Vizio. Most people soon give up. This is not only illegal but just plain sorry. Please do not give up. I WILL BE GOING TO SMALL CLAIMS COURT. Vizio just refuses to honor warranty.

Vizio 42" E420i-AO - Shortly after warranty expired picture began to show a dark band thru the center. Within two weeks unit went completely black... Have several Vizio TV's and sound bars. VERY DISAPPOINTED with support by mfg to address issue that I discovered after researching- found many complaints from owners experiencing same issue on same model within roughly same ownership period. Resolution when contacting Vizio, "purchase new TV"... NOT acceptable. Vizio products are no longer on my shopping list.

I bought a 55" 4K TV on Cyber Monday from the Vizio website.They didn't send any email confirmations or order acknowledgment so I had to keep calling them for order status. Each time I verified all my info and email address, yet did not receive any emails. The TV arrived and was DOA out of the box. I called and was informed I had to take pictures and email them to Vizio. The next day I had to do it again to a new address and was told I was out of luck and that I must have broken it. What? I had just opened the box! Then they wanted me to take photos of the box and email them as well. I had to call them every day for a week to finally get someone who would admit the TV was defective. I reboxed the bad TV and UPS picked it up.

We purchased this TV because we own two other Vizio TVs. We had this 60" TV for 1 1/2 years and then a large gray block area started on the left hand screen. Within a week another one started on the upper right part of the screen, I contact Vizio's customer service via an email and sent a picture of the screen. Within an hour they contacted me stating that their tech would view the email and get back to me. After that email another gray bar started on the right side and continued to connect with the first gray bar on the left. I contacted them again and we went back and forth for a few emails. In the end because my TV was out of warranty and I didn't purchase the extended warranty I was told my Vizio.

Just bought a 70" and the rubber feet are crap... keep falling off. I called gave all the info. and held for 20 mins to be told to take a picture with the feet (stand), showing their logo, send it to them, wait for a email to tell me I can call back, call back and hold again to get my .20 cent rubber feet. The number of days this will take, just not willing to do. What the heck they think, you can't use them on other TVs, they are made different... Vizio sucks. Now I'm stuck with 2 of their TVs and awful customer service... GE or RCA or other brands from now on, no more Vizio period. When you buy something you are also paying for good customer service. I hate this company.

I just purchased a Vizio 70 inch flatscreen. We got it out of the box and plugged it in and the screen was turning black in the right side and had gray spots on it. My husband called Vizio to report the problem and rather than replacing the TV that was broken right out of the box, they told us they needed to return it. Very disappointed that they don't even stand by their products. I will never purchase that brand again because I know they don't care about their customers and could care less about selling a quality product, much less that it even works.

Do not buy from Vizio. Poor product. I did not realize it until further research but these TVs have a known issue of turning themselves on and off. Sometimes it happens frequently and other times not. I complained to Vizio and they sent a repairman even though it was out of warranty. I was happy with that but the repairman came and totally ruined the TV. Now I get no picture or sound. Vizio and the repair company called ITI could care less. They blame each other and I am stuck with a 900.00 TV that worked for 18 months. Spent hours on the phone with both companies and it is like banging your head against the wall. Just another consumer bend over and take it.

Just bought a Vizio 55 inch 4k ultra hd tv for an amazing on sale price of 339.97 with tax came out to $436 at costco. Bring it home safely and carefully with the help of my dad and everything seems fine for about a month. Then I notice some horizontal lines like a bad cable connection or screen issue and called Vizio. Vizio told me the issue is on the xbox channel and in order for them to open a service request, they would need to see the lines appear on the casting channel. (The lines last for about a few minutes after the tv has been off for a while).

After reading other reviews, it appears I lucked out getting 16 months of use out of my VIZIO MSeries 4334 Class 4334 Diag LED 2160p Smart 4K Ultra HD TV Black. The speakers work great, and they've replaced the visual display with a calming rainbow pattern to ease my stress load. That I only got four months beyond the one-year warranty period cannot be a coincidence. OBVIOUSLY this was my first, and last Vizio product.

TV worked for several weeks then vertical lines all over right of center. Wasted my time taking photos. Told not their fault. Offered small discount on new one. No thank you. Already have your junk. Do not need any more. BBB already notified. Never dealt with company trying to lose business before well they succeeded. No to Vizio.

I purchased the VIZIO E60-C3 60" TV about 19 months ago for $813 and did not get extended warranty because reviews were decent, probably because it was newer model. One day I noticed gray areas showing up on the right side which with in a week extended across the whole screen. My wife called VIZIO Customer Service and basically told "It's out-of warranty" (OW) and I would need to seek repairs on my own. I called them back and they would not tell me if the model is repairable and gave me a phone number to their repair Call Center. The Call Center 855-336-5991 who said "We do not repair OW TVs and VIZIO should not have referred you to us". I called VIZIO Customer Service back and they gave me two possible repair centers in my area. I called a local repair shop and they want non-refundable $115 to look at it and probably tell me it's not repairable.

Bought a Vizio D40u-d1 to use with my PS4pro. The first set I received had horrible uniformity, with noticeable bars across the screen. Sent it back for a replacement unit. The 2nd one I received was slightly better, but the image freezes randomly and wont respond to any inputs. What a waste of time, going to spend the extra money for a Samsung or Sony.

I bought a Vizio TV last year, making it hardly over a year. Recently, large dark lines have began to appear. One after the other, these lines came up. To the point that the picture was no longer clearly visible anymore. I contacted Vizio customer service and spoke with a gentleman named Justin. He requested pictures, and after sending them all in, he told me there was nothing he could do. He then sent me up to a representative in a higher position named Eli. Eli asked for several other things, including a POP. I found my receipt, took the requested pictures and sent them in. They told me they would decide and contact me a few business days later. They called me back, only to let me know my TV was out of warranty and they refused to help me further. I asked for the next person up to contact me.

The TV gets jammed up and requires restart and jams up every key on the remote. I need to wait for few hours before restart. TV doesn't pick up WiFi signal although router is placed next to the TV. Vizio Customer Service agents are of no help, they will keep you on hold. Finally, I was told that TV is out of warranty by 2 days. They gave contact number of their approved service center, who never picks up the phone. It is total loss of money and time. Never in my life buy any Vizio products even for $1.

2 weeks till product shipped. I recently bought a crave 360 speaker recently and on the website it states that the product during PEAK season would take 72 hours to ship, but two weeks later it still hasn't shipped. They told me my product will be shipped 5 days from now. I don't understand how it can take this long. They should have given me next day shipping for the major inconvenience of their unorganization. Don't buy from the Vizio website. Nothing but a hassle.

WOW... My rant for the day... Spent 10 hours over 2 days on phone with customer service b/c my TV (only 2 years old) was no longer connecting to the internet. Router company tried everything under the sun, backwards, forwards, and sideways, and could not figure it out, so they referred me to the TV, VIZIO customer service rep. VIZIO told me the TV is out of warranty, ran a few tests, then told me to pay for a repair or buy a new TV. Then I got a call back from router company who took me through another hour of retests, only to find out that the ethernet cable was plugged into the wrong spot on the router. I highly recommend the Linksys routers, but never again a VIZIO TV. Just WOW and WOW and that's the end of my rant now. Cheers!

Ordered a TV from the Vizio warehouse on 11/22/16. The status was changed from processing to complete on 11/26. The UPS tracking number status remained at, shipping label created, through 11/30. I called Vizio several times about the UPS status and they claimed it was shipped. They suggested I file a missing package complaint with UPS. I did only to find out the TV was still at the Vizio warehouse. I called Vizio back and ask for a supervisor. The supervisor stated I was given the wrong info by Vizio Customer service and the package was not shipped. At this point I just wanted it canceled. I was assured by the supervisor it would be canceled and within 24-48 hours I would get a refund. The package was shipped 2 hours after this conversation with the supervisor.

My husband purchased this brand and it worked great for about four months, then the blackouts that other reviewers mentioned started happening. At first, we didn't know if was the internet or the television. Then it started shutting down while watching DVD's. I called customer service and the representative was rude and impatient, then he hung up on me. I'm sure they are overwhelmed with phone calls, having to support such a crappy product but that's not my problem. We're taking this TV back to BJ's for a refund. DO NOT BUY THIS BRAND!!!

Purchased a 55 inch Vizio Smart TV from Target in February 2015. Started experiencing problems with the TV power and picture. At one point I could hear the TV but there was no picture and today I can't even get it to turn on. I called Tech Support and basically they said there is nothing they could do but instead gave me the number of a repair company. I have been told the repair would be very costly so it appears that I will be looking for another brand new TV! I expected a lot more for my money ($500) and to have a TV (that I rarely use except at nights and on weekend) last more than 22 months!! Never will buy a Vizio product again in my lifetime and will be sure to tell others not to bother either!!! Extremely frustrated and disappointed!!

I purchased a Vizio 65" 4K smart TV. At first it worked fine, but within 30 days with no changes to the TV or anything I had plugged into it, the screen suddenly stopped working. Fortunately the TV was still under warranty, and I was brought a new TV with a home installation (but this was about two weeks later!). Now, about a year and a half later, the screen on the newer TV is completely messed up to the point where it cannot be used. This happened suddenly, overnight, with no physical changes whatsoever.

Purchased TV Oct 16/2013... March 2016 started getting black wide horizontal lines across screen. My warranty plan wouldn't fix because it would cost more than I paid for TV. They paid me what I paid for TV originally, so that was a great deal for me. Adjusted set so I could have a more watchable screen. Nov 2016 - a little over 3 yrs and screen went totally black. It's 2016, TV's should last longer than 3 or 4 years. Thank GOD I had that warranty plan.

Recently ordered a TV which I paid $1189.45. When I open the box find that the screen is broken. I call Vizio and make a case. After about a week they call me and only can offer a discount on a second tv. They say that I signed delivery sheet that states item is in good condition. For my understanding delivery is signature required so I need to sign for the package. Don't buy from Vizio. They have no customer service. This was my first and last purchase.

I bought a Vizio at Walmart 4k Led and 35 days later it stopped working. I called Vizio and they claim #1 service satisfaction. I spoke with three personnel. The first was rude and stated there was nothing they could do, I called right back. The 2nd lady was more generous and said "yes ma'am. Scan your receipt and we will send you a new tv, call back tomorrow and we will finish the transaction." I called today the guy said "based on the type of problem we will send a repair guy to you in 7-10 days." Oh lordy what. Don't buy a Vizio (the warranty huh they are giving you a recycled TV). Ridiculous.

I have had two of these TVs fail within 2 years each. The first one I was able to get Walmart to replace, the second one also failed and Vizio would do nothing but sell me another. Vizio made me feel I should be lucky the TV had been replaced and I got 4 years service out of them. Yes, thanks to Walmart they did replace my first one, but Vizio did nothing. This company sells JUNK and I would never, ever buy any Vizio product again. All Vizio does is contribute to our landfills here. If you see Vizio in the store... Run, fast.

This issue took place over the course of 1.5 months+. I was sent all around the world every time I called and was put on hold for way too long. The only case notes kept were from my first email chat with support. Some days I had a nice customer support helper, others I had condescending, rude, and unhelpful individuals and managers. Offers I was made on a replacement TV after they did nothing to help me with options to repair my original TV were never documented in case notes and denied by managers. Their teams seem to NOT communicate in any way. After this, I will never purchase another product from VIZIO and this less than helpful customer support. They boast of being 'American' support, and that is clear because they are rude, unhelpful and slow. Again, to avoid the headaches on the cheap TV you buy that will break, buy another brand. Seriously.

I received a Vizio TV which had a broken screen when the box was opened. Vizio customer service sent me to three departments, numerous calls and had me submit ten pictures of the box and TV. They then reviewed and then refused the claim on the basis the box was not opened immediately after it was delivered. They were unhelpful, rude, uncooperative and totally unaccommodating. No refund, no exchange, no credit. The worst company I have ever dealt with.

Had nothing but issues with this TV. I would be watching tv and for no reason the screen goes black. I have to completely shut it down and or at times even unplug the tv and the cable box hence the cable then has to reset as well. When I google what causes this it seems I'm not the only one with vizio issues. I've tried everything google states to try including but not limited to turning my remote away from the tv. As stupid as this sounds! Thankfully my birthday is near and I'll be getting another new TV. My order is for any brand But Vizio. The smart tv part also has issues that when I'm watching YouTube, amazon, etc the tv buffers. Once again I have to shut it down and reset the tv. Nightmare!!!

Bought my TV in September 2016 and on November 7th my tv stopped working. The screen was black and the backlight was on. It started turning on and off by itself with no picture at all. I called Vizio and they sent a tech within 3 days. The tech did a master reset and left. It worked again for 5 MINUTES. Then the same problem happened again. I called them back and they said they could only send me a used replacement. What??? I bought it brand new WITH A WARRANTY and you are telling me that you are going to send me a used TV replacement??? That's the most crooked, con artist warranty I've ever heard of! Do NOT buy this BRAND!!!

I bought a 60" Vizio 4K Smart TV at Sam's Club. It had a 12 month warranty and went out after 15 months. I had to pay a repair service, recommended by Vizio, to see if it could be repaired. It could not. I now have the most expensive paperweight on the market. Flush your money down the toilet. It's the same as buying a Vizio TV!

My kids bought me a Vizio E500i tv for Christmas. After 18 months my tv screen went black no picture. I called the Vizio repair. They were very rude and told me I had to pay from 250 to 300 dollars. I can't afford fixing or buying a new one. Worst tv ever. Please don't purchase Vizio tv's.

I bought a 55 inch smart Vizio in October of 2014 and now I get audio and no picture. I called tech support and they try to reset the tv and it last for 2 days and I get the same problem. They say there is nothing that can be done because I am out of warranty but I would think after paying $600 for their product they could help me. I bought a smaller HD tv by a smaller company 4 years ago and it works fine. Come on Vizio you can do better that that!!!

Purchased a tv in 12/2015. Within 10 months, there was a horizontal green line across the bottom half of the screen. Was first told to send it in for repairs but then received a second call stating it was "Defective" and could not be repaired. They were going to send me a recertified tv (the term they use instead of refurbished) which is a tv that is sent back to their warehouse for various reasons and can't be resold as new. I asked for the replacement to be a new tv, since the one I purchased was new, and they have deemed it is defective. I had not misused or damaged the tv so I didn't understand why I was getting a used/repaired tv. All they could say was that's what their warranty states. The executive resolution team had the same scripted response so I said I wanted documentation as to what was done to the replacement tv they were going to send me and he said he couldn't provide that to me.

I bought a $1800 flat screen TV in August of 2013. 3 years later the tv does not work. I've had a tv repair person to tell me that there was nothing he could do. I've spoke with very rude people at Vizio, they have my registration card, they can track the purchase and still no help. They are very rude and nonchalant. They want your money, but will not help you at all. I am done with these people. I would rather give my money elsewhere!

Bought Vizio 55" TV 21 months ago, less than 2 years old. Took me and my husband quite a while to save up for this tv. This week the screen went black. Good sound, no picture. Called vizio tech support. First person wanted to sell us another tv for a special price. We paid $626.00 for this tv and they would give us a deal for $500.00. Where are we suppose to get $500.00 just like that. The tv was less than 2 years old. Called the next day and the woman I talked with was so rude. "Just buy a new tv" she said "because we can't help you". Did not want to help us. If you unplug the tv for a while it starts working again for about an hour and then the screen goes black.

I purchased a 55" Vizio TV at Costco with the 2 year warranty. The first TV went out in 6 months - it was a lemon. Vizio replaced it with a "refurbished TV" - which is absolutely a scam. Anyway, the "refurbished TV" went out in 18 months. I called Vizio and Costco and they told me that the 2 year warranty was expired by THREE WEEKS! They explained that the warranty period doesn't apply to the TV but is calculated from the date of purchase of the first TV. I've since found out that Vizio ordered a recall of many of their TVs for a "bad-chip assembly" which causes the screen to go black - exactly what happened to my TV. Yet, they will not refund my money, nor replace my TV. Do not buy this brand!!!

We bought our TV less than 6 months ago from Walmart and already we have problems. The TV turns off outta nowhere, the remote don't work, it won't turn on half of the time, and the sound also goes in and out. It also goes crazy like clicks on apps when nobody is even around the remote. We have had these problems about a week after purchasing the TV.

Neighbors gave me their non-working 70" E701i-a3 and said it went black but still had sound and if anyone wanted it and could get to work and use it could have it, so I picked it up and researched the model so I could buy the part. After researching it was a model that was issued a recall in 2014 so I called Vizio and they said the model was given an extended warranty but the one I had was 6 months past that and said I could get a discount. They transferred me to another rep and I explained it was given to me by my neighbor and if there was anything they can do to help me get the part to get it fixed.

Purchased a 43" tv set thirteen months ago. All of a sudden, the screen showed up lines, then it went black. Call customer service and the only option I was offered was to buy another set. Basically, what they said is that the tv set is unrepairable.

Vizio tv's have intermittent sound problems, where the sounds cuts out and back in periodically. Under warranty, Vizio replaced the audio / video circuit board, but the issue remained. Vizio said they would replace the tv with a new one. Actually, the replacement is not new, but a customer returned re certified tv. It is unknown why the tv was returned. Vizio customer service is poor, and lacks product quality and consumer warrant support. I would recommend purchasing a different brand with higher quality. No, I do not recommend this product.

Purchased new Vizio. Sometimes had audio and sometimes no audio. Called cable company to correct problem and was told it was the fault of the TV, and I was charged a service fee of $99. I feel Vizio should reimburse the fee after I had to wait until parts came in and schedule a time for a contractor to repair. Vizio denied my request. I am not happy with the situation and will never again purchase any type of Vizio product.

I have bought my last three TV's from Vizio (a 32", 47", and 60"), and they are consistently the best TV's for the price you could possibly get. The most recent TV I bought, the 60", was $750 and is 4K enabled with Google Cast built in. Unbeatable.

I bought my Vizio 55 inch TV a mere TWO YEARS ago and now all of a sudden it doesn't work. You would think a $700 purchase would last at least 5-10 years, but no, not Vizio. The company is of absolutely no help and now I am going to have to pay even more money to try to get the thing fixed by Best Buy. I wish I would have looked at reviews of this bogus company before I invested such a large sum of money into it. NEVER again will I make the mistake of buying Vizio, and you shouldn't either!

I bought the 50 inch P-series their top of the line. Cost me over $1000 with tax. I did not buy the extended warranty as it was over $100 in cost and I was buying the best TV Vizio makes. It lasted 1 year 3 months. I called Vizio and was told "Sorry for your loss." I asked about repair and was told it is cheaper to buy a new one. I asked for a discount on a new Vizio and was offered a $20 discount on a model I did not even want their low-end E-series. I found a TV with a 4 year warranty. I will never buy Vizio nor will anyone at my church. They have award losing service as far as I am concerned.

Get a load of this! We purchased a 70" Vizio TV in January 2014. In July 2016 (2.5 years later), our screen went black. After some research, and attempted fixes (including $100 in new parts), we learned that it was a faulty panel, and fixing it would cost more than purchasing a new TV. This was a known issue with these TVs and Vizio had increased the warranty from 1 to 2 years. So we just missed it. The only thing they offered to do for us was to sell us a newer model TV at a slightly discounted price. They offered us a $1,600 model for $1,200. This was at the end of July, and we were in the process of moving. We were already under contract for the sale of our house so there was no point in installing a new TV in a house we would be shortly leaving.

Had this TV for 5 1/2 years. Suddenly stopped working. It is DEAD!! Took it to a repair shop, and they had large number of Vizio TV's for repair. They tried to fix it (it would have cost around $200) but could not (repair shop did not charge). I called Vizio and they said they could send someone to see if it can be repaired. It would have been $350 down the drain. Never buying Vizio again. #Costco - quit selling them please!!

Last year I purchased a Vizio 50 inch smart TV from Target Model E500i-a1. Tv worked great when new. It broke in a mere 18 months. The V logo flashed for a second and went out. I had sound but no picture. If I took a flashlight and put it to the screen I could see the image. So I had picture and sound but no backlight. The T-con board broke and needed to be replaced. So I did, and in a month it broke again, same issue. Called Vizio for help and they were useless basically saying since I didn't purchase the extended warranty I was out of luck.

My 42 inch tv was a few days out of warranty and Vizio would not support. It does not turn on, I go through resetting several times and sometimes it will power up and then shut down. Their solution was to spend $309 to have it repaired. I would not recommend Vizio.

My Vizio Smart TV has a dark gray band across the middle 1/3 of the screen. After researching online, I see that this has been a problem for years. Since the TV is out of warranty, I contacted Vizio and was told they had partnered with ITI for repairs. I have called ITI twice only to be on hold and then directed to voicemail asking me to leave a message. No one has ever returned my call. Most would consider Vizio a brand name and expect quality products. If consumers don't research, they may be stuck with a defective product. Why have these products not been recalled? Why hasn't Vizio been required to correct this issue with better quality parts?

I bought a 42" Vizio TV just under two years ago. Yesterday the screen went black and now the picture is very dark. I called Vizio and was told the TV was out of warranty but they would repair (?) it for just $221. These TVs do not have any moving parts. A repair would be just replacing a plug & play component I would think. I noticed over 1000 complaints on this website. Wouldn't that trigger a recall or something by Vizio? Seems to me they are trying to make money on repairs of obviously defective products. When I asked how the Customer Service Rep felt about my TV going bad in less than two years, Her comment was,"There is no shelf life on electronics." What an attitude! I don't believe this speaks well for the manufacturing facilities (in Mexico) nor the quality assurance, nor the integrity of the components.

Purchase two Vizio televisions different years. One lasted only about 18 months before it went black. The other one lasted two years. Both TVs were out of the Vizio warranty. Spent over $5000 home purchase on TVs. Only got 4 four years total out of them. Never again. I want to buy American but they don't back their stuff. I wish I would have got a Sony.

I had a great experience with Vizio. We own a 55 in smart tv so when looking at surround sounds we found a display unit at Best Buy. We purchased the Vizio sb4051. In two months the soundboard quit working. I called customer service and was asked to email proof of purchase. Once they received it they approved a replacement once we shipped the bad unit back. Needless to say three weeks later we have a brand new unit. There was no hassle and I appreciated speaking with an American every time I called. Thought I should share my good experience.

My husband bought a TV less than 1 1/2 years ago at Costco. The television just blacked out. We paid a service fee of $75 for a repair guy to come and take a look at the TV. I called 1-855-833-3221. Vizio support explained what happened. After speaking with a service agent at Vizio she stated I should had gone through the ITI repair company 888-248-2708. After speaking with ITI giving the serial number, model stated this TV has had so many poor panel problems. They are NO longer servicing this television. Ref #**. NEVER will we recommend a Vizio!

My HDMI port was not working. I called them to come out to my house to fix. The man came, took it off my wall, sat it on his table, and begin to work on it. When he was done I helped him put it back on the wall. I proceed to plug it in. It comes on. He goes, "Was that already cracked?" I said, "No, it was not. Nothing was wrong it." He says, "Ima call it in and tell them it was an on-site break." I said, "OK yeah 'cause you broke it not me and I would like a new TV." I go through all the steps -- the pictures, the email call -- to where they finally call me and again I explain, and at the end of the conversation the guy on the phone says, "Well I don't think he did it." WHAT!!!???!!! Customer Service sucked at that point but it really pissed me off then. I'm now without a TV in my living room that they will not replace due to them not me. I JUST WANT MY TV REPLACED PLEASE.

I bought 3 Vizio T.V's - two 32". Both in less than one year the picture went out. I called customer service and got a number for reference to the I.T department I called for one week. No reply. I called Customer service and found out I. T for Vizio does not repair black light issues. I would have to replace both T.V's unless I bought the extended warranty. Do not buy this T.V unless you also buy the warranty and extended warranty.

VIZIO-50" M50-C1 - Had the television since 8/26/2015, and about a month ago the tv started with vertical colored lines. Then the screen would go blank, with sound but no picture. Called VIZIO and they gave me a bunch of suggestions, which none corrected itself. I even called the cable company. The cable tech said it's the television not the cable, so VIZIO said take a picture of the problem when it occurs and send it them, which I did. It took them several weeks to send a tech out with another tv (rectified). After watching the tv for about an hour, I smelled an odor through the top vents, so don't know if this tv is gonna make it to the 90 days of the warranty?

We purchased a 32 inch Vizio TV in Fall of 2014. In February of 2016 our TV started freezing up. We called support and they first said it was the remote.. The batteries was the first thing we checked before calling support. Then they had us try turning off the router, that did not work. We called them back again and of course had to run all of the same tests and now they say it is a firmware problem! They said there isn't anything we can do to fix it, but will need to call a repair place. We spent extra $$ to buy a "good" TV, so glad we got our money's worth. A year and a half, what a deal! NOT recommending anyone buy a Vizio!

Bought a TV in Nov 2015. In August 2016 turn TV and have a circle in bottom. Next day have lines coming out of it. 2 days later another circle and more lines. Like the rest filed a complaint with my warranty and also like the rest of you, they tell me external damage, not covered, “but we will sell you another Smart TV for 179.00 plus your state taxes!” This company is a fraud! 1 star is too good of a rating for them!

March 2016, I bought a Vizio soundbar from an eBay retailer. It stopped working after 6 months. I contacted Vizio tech support to start the process. I followed their procedures and provided them with a screenshot documenting the proof of purchase. They accepted, and replied with a case number and a phone number to continue. Contacted them again, they REQUIRED me to try troubleshooting using Bluetooth connectivity to see if it was still malfunctioning. Ok, so I did. Same results. I called a second time, they claim the proof of purchase I uploaded the first time didn't have enough information and required more info. So, I uploaded a screenshot of a different screen from eBay that included the seller's name, price, date of sale, etc, all the details they required. Again, I received a reply that included my case number and the same phone number to call to proceed with tech support.

We purchased this TV 15 months ago! For $750 they offered to send me another TV that's worth $700 for $550. Why would I purchase another TV from you that would last only 15 months! Do Not Buy A Vizio!

I purchased a 4K Vizio Smart TV in February of 2016. In July of 2016, I started having problems with the TV. I turned the TV on in the morning and it was working just fine - the screen/picture was perfect. I ran a few errands and came home later that day and when I turned the TV on, there was a black circle in the lower left hand corner, right above the power indicator. Upon further inspection, I found that the metal frame of the TV was singed and had melted a bit, and the screen had some tiny cracks right above this.

I purchased this TV in November of 2014, now less than 2 yrs later it goes out only showing a white screen. So I call them and they inform me that it's out of warranty... Oh and I can't purchase one either... so just my lost of 600+ dollars for a TV made by Vizio. To me this company is a big scam!!! How do you sell an item that you don't expect to last a year? And how is ok not to offer a warranty to the customer... regardless if it's a third party company or not if they are selling your product the same standards should be meet!!! They charge all this money but the first time it's an issue with their products it's the seller or customer fault... that they're scam, because in my opinion if you selling any item stand by it!!! But the fact that don't shows they have no faith in their products so neither should we... unless you have money to throw away, don't spend it with Vizio!

I have had 2 different TVs from a warranty issue and a technician "repair" one on site. Still have the same problems with the TV. This was their solution the third time.

I have purchased 2 Vizio TVs in the last 2 years and BOTH have died. I should have learned my lesson with the first. Both died at 18 months to the day after purchase with very light usage. I WILL NEVER BUY VIZIO AGAIN. I advise anyone who reads this to WARN EVERYONE against this brand!

I bought a 48" VIZIO from Walmart in March 2016. It was a displayed. The manager told me that they sold that tv to Walmart 2 yrs ago... Now less than 6 months my husband just move the tv to clean the entertainment center. Put it back half of it was showing image. The led was broken inside. Go to Walmart. They told us to call VIZIO so we did. Send them pictures of the tv. They told us it was physical damage. It not cover. Now it our loss. Their representative was very rude. The manager try to sell me another tv for replacement. Crazy right. Their products is cheap and not durable... From what I see they should not be able to keep selling those cheap brand to rip off people. Walmart need to stop doing business with VIZIO. Look at their reviews on Google. Not even 3???

Christian, customer service, stated there was no recall. He further stated that the set not qualify because I tried to have the set repaired. When I had called Vizio previously, the tech did not inform me of any of this information. The set I'm throwing away is LFTRNWCP432977. The set I am purchasing is not a Vizio. Don't buy a Vizio. They have already cost themselves two sales. They should be out of business by 2023 but I wish it were sooner. Wait, the customer service tech said he could help if I mash the v button.

Just bought a VIZIO 48" TV E48U-D0. Following the instructions in your installation guide, first time set-up we plugged the HDMI CABLE into the receiver as shown in your illustration pg.12/13. This did not work. After working over an hour, we called a technician. $90.00 later the technician plugged the HDMI CABLE into the internet connection outlet and the set went on immediately. Your guidebook is wrong and it cost me time and money!

Vizio Smart TV - HUGE disadvantage for people without smart phones as the only way to access the MENU settings for Audio or Picture are via the app. After contacting the SUPPORT they informed me that it was stated on the box that you need to have the app to do that. What it really says on the box is that it is APP enabled meaning yes its cool I can use a smart phone to access my TV, Not that you can ONLY access the menu settings via the smart phone app. My suggestion to Vizio is to install a menu button on their remote to remedy the problem. Bad design flaw is all that the issue is. Simply put could all be solved even with a firmware update to have multiple buttons being depressed to access the menu feature.

We have a 50 inch E500I-B1 TV purchased from Sam's Club approximately 2 years ago. When I tried to turn the TV on I had no audio no picture. I tried 5 times to call tech support, my call would not go through. I then emailed tech support and explained my problem, I was also given an chat tech support address if the issue was not resolved. I followed their directions nothing worked. I tried the chat address that was provided and I was informed there was no such address. I have read other complaints and see that I have the same situation as a lot of other customers. I wonder how this company is allowed to continue to sell an inferior product and provide lousy customer service. Maybe it is time to file a class action lawsuit.

After reading reviews and researching TV's, I came across what I thought was a good deal on a Vizio 50' 240hz HDTV in late May 2015. I did not buy the extended warranty (my mistake). After 14 months, the TV was turning on slower and slower. I called Vizio customer support to find out if this was an issue. The technician had me do a few steps to reset the power system. Once I followed their directions, the TV stopped work altogether!

My grandfather had purchased my brother a tv. Sooner he passed it on to me. It is an older model but not way old. He purchased it 3 years ago. Now it has a hazard sign on it, and will not let me on Netflix or Hulu. They always say their operator are busy whenever I try and call to ask why it does this.

My wife and I got a 55" E550i-B2 when we bought our house. It was great, until a year and 9 months of having it. The LED backlight went out and when I called VIZIO to see what we can do to fix it, they said that it was "economically" unfixable, meaning it would be cheaper to buy a new one. Really what that meant was "We won't fix our problem." I was even told that this is a common issue with that model TV and they still won't do anything to fix it! I will never buy another VIZIO and I hope that anyone reading this will not either. They said they could sell me another TV at a discounted price. Yeah, okay. WALMART SELLS THEM CHEAPER! Bunch of LIARS! How can a company produce a product and not stand behind it? Great business model, liars.

I can even go into how many calls, emails back and forth. Costco should dump them from their stores. I bought 5 28-inch TV for the office. One died after a year. Called. "Please fill this out and send us picture." Wow. I sent total of 25 picture mind you. The same 3. It took 5 calls to get the pictures to them because they keep sending the wrong link. Then ok, is under warranty. Then they cancelled. More calls, back and forth. They said it was our fault, and we will send out a 28 inch TV to replace it. Guess what happen today when getting the confirmation, it was sent. "Nope we are not sending it, because we do not do that." Huh? Talk to a supervision which was condescending and very unprofessional. Can give two cents. DO NOT BUY ANYTHING FROM THIS COMPANY. They do not back their products.

I've been recommending Vizio sets for years. When a friend bought a new 70" model at Costco, he soon discovered it had no over-the-air tuner, something that has been standard in TV sets since the 1940s. He had to buy a separate after-market tuner that cost $50 and looks very ugly. Vizio justifies omitting the tuner by claiming that 'only 10% of people' watch over the air and it adds unnecessary cost to each set that most users won't use. This 10% number is old... it's much higher now that many people are cord-cutting. They also say this set is a 'Home Display' and touts it's 'tuner free'. Legally they can't call it a TV. Vizio does not deserve your business for this deception. They are a huge disappointment to me and I will never recommend them again.

OVER 4 YEARS AGO, I was a new comer (legal resident) in the United States. From where I came from, I never got a clue nor did I know what the credit card system was and I never needed or had to have a credit card or a credit score to be able to make purchases in life until I arrived in the United States. It's so hard to get and/or rent a damn house without being faced or bombarded with credit score or credit history interrogations. So as a new comer, I decided to open a credit card with Capital One and start building the damn credit score. When I called Capital one, the only option they had for me was a secured credit card. And I had to put my own money into it to start building my credit score. I did in the tune of $700.00