Vizio Reviews

After not getting any feedback from Vizio by September 24th, I decided to contact the manufacturer to follow up on the repair status. I was told somebody would call me back the same day after checking on the status and inform me. I waited for two more days until September 26th without receiving any call back. I call Vizio again on the 26th and was told that the unit was still in repair and that I would receive an update the following week. Again, no feedback until I call on September 30th, at that time I was given a tracking number and was told that my TV would be repaired and ship that night. On October 1st, I called again to make sure that the TV indeed ship. My unit still was not shipped.

I was told by customer service that the TV would ship now on Oct. 2nd and was given a new tracking number. Later that same day, I received a call back from customer service telling me that my unit would not ship after all and that I would get a replacement TV now since they detected a malfunction on the panel (after all this time????) and that it would take another day or so. Needless to say, I did not hear anything until I called back on Friday, October 3rd. At this time, customer service told me that they would send a replacement out in the middle of the following week (approx. October 8th).

With all due respect, this situation and especially the way it has been dealt with, is absolutely and completely unacceptable and certainly, to say the very least, unprofessional. Being a business owner myself, I hope this letter will find receptive ears for your company's sake and hopefully future success. I was happy and excited to support a young up and coming American company such as you try to promote Vizio as you are trying to promote.. I haven't been approached numerous times to give my opinion about Vizio products to friends and family, I hate to say this but it has been a complete fiasco to deal with your company and I only can recommend caution buying your products. I will continue to move this problem along by calling daily, requesting final conclusion regarding this matter.

I'm out $1,000.00 for a TV that doesen't even work.

I purchased a 42 Vizio plasma.

Model #p42hdtv10a on 07/02/2006 on 02/05/2007 the color went out. It took VIZIO until 03/02/2007 to get my television replaced. Because they could not get ahold of there service tech, in my area to service my TV. Thet finally just replaced the TV. The installers hooked it up wrong. I re-did the hook up when I get home.

Now just before a year was up on the replacement TV. This one the screen went black. Soo far I have to wait untill a tech, calls me with a price quote to repair it. I was told that I might recieve a call by next week?

I was told when they finally replaced the first Tv. That it would be covered for a year from the day I recieved the replacement. Now I was told it is not covered anymore.

So I am never going to buy a VIZIO Television. And I am telling anybody I know who is shopping for a plasma not to get one from VIZIO.

I was on the phone for hours last time. This time I was only on the phone for one and a half hours and only spoke to 4 different people and one online with no second reply to be told I am not covered. Ans I was givin a number to call and outside party to repair my tv. I even asked them if they could just sell me the replacement card to fix it myself. I was not allowed to pruchase the replacement part. There is only three cards that run the unit. I just wanted the vidio card.

I have not been told how much repairs will cost. Well i just bought a television that so far lasts allmost a year. Not bad for $1299.99

The tech showed up and replaced to boards. We turned on the TV and it was working fine. He left and 15 minutes later the TV turns off. It would turn back on and stay on for 1 to 2 minutes than go off again This was last Friday. Again we started with the phone calls to Georgia and got no answer we left a message. Called the tech he gaves us another number to call no answer. Called Vizio customer support. No answer again. In addition I had E-mailed customer support 2 times for help. Never got any response. We took the TV back to Costco and they gave us a refund. Vizio's 3 year. $159.99 care plan is worthless.

As of today no has responed to the messages that we left of Friday at the repair center or tech support. Question? How do they know what is wrong with your TV and what parts to sent when a tech has not even seen it? Bad service and a bad product.

Vizio can't seem to make good on a warranty for a $5 dollar remote but tried to sell an extended warranty for $140 dollars. The TV cost $1400. and the original worthless Warrant and remotev were supposed to be good for 1 year. Please help

I now have a $1400 TV that can't be used to operate a VHS/DVD player and from a remote control. To return to TV would cost me at least $200. To pack and ship back to Vizio in Calafornia.