Vizio Reviews

In October I contacted Vizio because my nephew's TV that was only 10 months old had a line across the top of the TV. They responded and ask me to forward 2 pictures. My nephew took picture and sent to me. I forwarded it Vizio in November. I didn't receive a response. I had a family funeral, hospital stay and other family issues that came up - so I forgot to check with Vizio. I never received any additional information from them stating they were closing the acct. Then in Feb. I resent the pictures and now being told that TV not under warranty - they won't do anything about it. The problem started when it was under warranty. TV is still sitting on floor and not working - same issue. I am very upset that VIZIO won't replace or repair this TV for me. I just looked on the week site and there are 33 complaints about VIZIO in 2 months. I feel since this started while under warranty - VIZIO should stand behind their products and make it right.

Bought this TV and worked fine for a while. Started to have a glitch come and go on the bottom screen. If the company replaces the TV then I'll be ok. If not I don't recommend this product to anyone. I'm not happy with this brand.

I purchased a Vizio flat screen 55 inch in August of 2013. The TV lasted till April of 2014 which was a total of nine months. Called Vizio because TV picture was gone but had sound. They had me do different things to try to determine problem. Finally sent out a repair guy who determined the problem wasn’t what they had thought. Repairman left without fixing TV. Contact Vizio again they say they will replace it. Waited almost a month without TV until they finally get done with this whole process and had to take two days off of work to be here when repairman was here and then when TV was delivered. So they tell me I have a 1 year warranty which meant from April when the TV was delivered so I was told.

I purchased a 70" Vizio Model P702UI-B3 33 days ago. I turned it on this afternoon to find a long red vertical line running down the left hand side of the screen. When calling Vizio, they were helpful in getting the TV replaced. However, I find out that I will now be receiving a "re-certified" TV, not a new replacement. I can understand if the TV were a year old or even 6 months old getting a re-certified replacement, but 33 days???? Very disappointing.

I purchased a Vizio Ultra HD TV for Christmas. After a month, I noticed a small speck on the screen and when I looked closer it was a bug. I contacted Vizio Customer Support and explained the problem with the TV. I have owned 4 Vizio TV's and this is the first one to ever have any real problem. When asked what could be done it was explained these TV's are carefully put together in a clean room and it was extremely rare for this to happen. He explained the screens are like candy to bugs. I was advised it could not be fixed and bugs appearing on the screen is not covered under any circumstance or warranty. Vizio has lost a very good customer and I will never recommend their product.

Bought a new Vizio 60" 4 K TV, waited a little over two months to have in installed on my wall. Less that one month after installation, the picture is gone! Apparently it's the back light inverter that failed. I am now eight days past the 90 day return period. Called Vizio, was told that my only option is to wait about ten days to receive a reconditioned set. This was virtually a brand new set, with less than 30 hours of use. Who knows now, what I'll be receiving for all the money I spent. I would like MY TV repaired, not get someone else's problem.

I got 55" TV model M550SV three years ago, and now has a grey lines across the TV, the screen is black and no sound, and have an electrical smell - burning. I called Vizio and since it's after one year since I got the TV, they will not do anything at all. I have another TV - a Samsung that is like 7 years old and work perfectly. I learn my lesson do not buy another Vizio TV EVER!

Just bought a Vizio Smart Tv Feb 14th. Took out of box, hooked it up and immediately it started to shut down on its own. Talked with Vizio about it and they had no solution. After looking at internet reviews and comments, it's quite clear that all their tv have this issue and it's disgusting that we as consumers have to endure another garbage product of China. I am sick of cheap products that barely make it out of the box and break. DO NOT BUY ONE! Walmart should take a stand and pull this junk from its shelves.

A year and a month after I bought a Vizio TV at Target, it stopped working. It took an hour to reach someone at customer service, and when I finally got through, their quick fix -- holding down the power button -- didn't effect a repair, and SINCE I AM A MONTH OUT OF WARRANTY, THEY ARE NOT INTERESTED IN STANDING BY THEIR PRODUCT. Neither, by the way, would Target. I will not be shopping there again!

I purchased a YVIO P-Series 70" Class Ultra HD Full-Array LED Smart TV I P702ui-83 online on 2/04/2015. I received a tracking number and delivery date after a few days. My delivery date was 2/12/2015 between the hours of 12 noon and 4pm. I received a call the day of delivery at 5:45 pm informing me that I would not get a delivery that day and was rescheduled for 2/13/2015 between the hours of 12 noon and 2pm. l explained to the shipper that I would not be available after 3pm and he said "no problem the delivery would be on time." Well the delivery came at 3:45 that evening so I signed the paper and hurried out of the house to my engagement.

Bought TV (Model #E390-B1) for my daughter's birthday in July 2014. Around Thanksgiving, 2014, a small black spot manifested in the middle bottom of screen and on lower left corner and grew to the size of a grapefruit within a month. Concurrently, 3 "pinstripes" appeared on left side of screen and merged into one 2-inch line. Other pinstripes continue to emerge. Called Vizio and was instructed to send pictures of deformities with Vizio logo clearly shown, along with copy of purchase receipt, UPC code, model and serial numbers, which we did on Jan. 25, 2015. After 2 weeks, contacted Vizio and was told TV would be replaced with refurbished model.

Purchased it January 11th at Bestbuy. I spent hours wiring it custom through a wall for a clean look and seemed happy with it but now it takes sometimes 32 seconds before it will start up, also it has been freezing the picture and also voice sync is off several times. The only way to solve those problems and restarting the TV. This is not how a product should work. I was replacing a very old Panasonic 42" plasma screen that never once had an issue in 12 years.

I bought a 70 in vizio in May of 2013. 7 months later a red line went through the center of tv. They had me take a picture and e-mail it to them. About 1 week later the replacement was here. Was not real happy with the replacement but a week after it got here started to have problems with it shutting off. They sent a tech out and replaced one of the motherboards. Started having problems again, the tech put a board in that changed the tv stats to a 60 in. We went back and forth for about 2 months, but they DID come through with a brand new 2014 70 in e series tv. With a year warranty and an option to add an extended warranty.

I had a Vizio that did not stay on and then would not start. I found a guy near me who said the capacitor was not strong enough. He replaced 5 years ago and the tv still works. I think they put the small capacitor so you want to buy another tv. A dealer wanted $250 to repair my Vizio and the man put the new bigger capacitor in and charged me $50. Dealers want to rip off customers because they can.

All I can say buy another brand. Bought 3 at once 2 went out within month. Customer service sent 3rd party. Replaced power boards. Now one has gone out for second time within 2 months. Now another hassle to get someone out to replace TV according to their policy. Moral of story: don't ever waste your time buying a Vizio, you will regret.

My 32 inch TV powers off after an hour or so. Powers right back up. Several calls to customer service and attempting many things, they send a repairman to fix my set. Bear in mind, this TV only cost me $278 and the repairman said he charges $37.50 per hour. When he arrived, I asked if he was going to replace the power board. He says no, they sent him a new main board. OK... so what do I know? He takes 2 hours to replace the main board. In the process, he tries to install 2 connectors upside down. They won't connect, even tho he uses needle-nose pliers to force them. After he discovers what he did, he puts everything back together and tests the set. Now we have no volume control, the remote doesn't work, and the set is powering itself off every few minutes.

Bought this TV at SAMs club just before super bowl. Our Phillips died that Saturday, 6 years old, best picture we ever had. Then we bought a 60" Vizio -- worst pic we have ever had -- blurry on the right side of the screen, horrible noise from the speakers. We immediately packed it back up, took it back. Thankfully I read these reviews, got our money back, and went to BestBuy -- bought a Samsung 55. Can't be more pleased with our new Samsung, and we also repaired our Phillips TV, found Samsung parts in it -- best $55.00 I spent. Thank You all for this website or I might have been another victim of Vizio junk and horrible warranty.

My Dad purchased 2 Vizio TV's (a 47" and a 32"). A couple of weeks before the warranty ran out, The IR Sensor on the 47" which is the volume sensor on front of the TV stopped working. Every time you need to switch volume you had to run to the TV and change the volume on the buttons on the side of the TV. Gets old real quick! Also 2 days before warranty expired, the TV remote stopped working. Got really frustrated at this point! And a month later within warranty time, the 32" Vizio TV had small white lines fading in and out. It would start in one spot on the TV then fade away to another spot, bouncing all over the TV.

Purchased a Vizio smart TV because I wanted to connect wirelessly.. Purchased 1/2/2005 but made mistake of purchasing online.. Never again.. Terrible customer service with Vizio.. Wireless connection does not work, endless calls, very frustrating.

VIZIO 42" Class 1080p LED Smart HDTV - M422I-B1 - Purchased Super Bowl Sunday 2015 at Sam's for amazing price $378 for smallish living room. Couldn't be more pleased with out-of-the-box set up and settings (no issues with "soap opera syndrome" or skin tone, as noted by some reviewers). Smart TV is bit misleading but we knew that going in. Sound quality is more than adequate but, for movies, we'll purchase Vizio sound bar asap. BIGGEST ISSUE: no back light on remote, REALLY? So every time you want to make an adjustment... grrrrrr...... This is an OUTSTANDING product, so why oh why this oversight?

I bought a Vizio television in 2013, 70 inch led smart tv. After just 6 months I started seeing little blurry spots appear in the bottom left corner of the screen. It started with two or 3 but then just two months later there was about 20. So here I am, just 8 months in and I've got all these spots. Not to worry I think, after all I get a year manufacturer’s warranty. So I call and get the ring around from Vizio. But still nothing. So I call and call and call. Still Vizio saying that they will handle it and that they will email me to get the process started.

Vizio in den not used as much as TV in living room. Developed lime green vertical line just out of warranty. Checked Internet and surprise! There are many identical complaints. This is a defect Vizio must be aware of. Yet the TV continues to be touted as good on Consumers Reports. I will be contacting them as well. This was expensive. I have Sony in other rooms. All several years old but working fine. Never a defect. Unless Vizio can make it good, Sony gets the business next time.

I purchased my first Vizio in late 2007 and this one is not a smart TV. Never had a problem till SUPERBOWL SUNDAY and couldn't turn TV ON OR OFF on side panel or with remote. Recently discontinued satellite service but their receiver and my AV receiver used for surround sound was still connected so thought maybe I had hit the wrong button or something when dusting. I now use antenna only so I disconnected all unnecessary equipment including but the TV, antenna and power surge and TV then started working fine until today. When I turn the TV on I get no picture without unplugging from receptacle and plugging in again. Can't turn it on manually or with remote to change stations, adjust volume, etc....???

Bought the TV at Walmart last November 25, one year warranty. It went out two months after the warranty. Call them, they said to call the place to fix it. "Call them in Texas," they said. "It's a bad panel, Vizio knows about it so... oh well," they said.

I have owned a Vizio 42 in tv for 4 years and got the pop of death (no picture no sound). Have to buy a new one. WILL NEVER PURCHASE A VIZIO AGAIN!

I purchased two Vizio televisions from Walmart because they included Netflix and was a decent price. However they were not worth a cent. One television kept freezing up and the other totally shut off and would not shut back on. I mean I had just took them out of the boxes!! My daughters were very upset because they wanted to watch television and I had already trashed their old tv. I paid $178 for one and $209 for the other. I will be returning both tomorrow after not even a full day of service. HORRIBLE!! STOP MAKING JUNK PLEASE!!! I'd rather pay more for a television that actually works...

While on, 47 inch smart TV shuts self off then turns back on. Very frustrating.

Vizio 55" E Series Smart TV - Bought the tv a little over a month ago and the sound cuts out. When it comes back on, the picture and sound are not in sync. Plus tv turns off for no reason. I'm calling Vizio in the morning. Also on just one channel, there are white lines at the top of the screen.

Buttons on the remote controls are falling off. I have two of your smart TV and the buttons on your remote are falling off of both of them. If I bought another TV it would not be yours... Those two cost over three thousand dollars and I would like the remote controls to not fall apart.

We purchased the Vizio Model E601i-A3E from our local Walmart in late November 2013. By January 2014 (2 months) the picture had a big white spot in the middle, spent many hours back and forth with Vizio and was sent a replacement TV in late Feb of 2014. Ten months later the TV has a red line line running down the right/middle, very bright and very annoying basically making the TV useless. I have read online this seems to be a very common issue with these TVs. I contacted Vizio and they have stated the Warranty is past due but I have screenshots of other customers getting a fresh one year from the date of the replacement TV being delivered but Vizio does appear to be offering me the same courtesy.

Noises coming from volume on a brand new 65 inch Vizio TV. I called tech support who told me to replace HDMI cord which I did. Still had noise, called again. Was told to replace cable box which I did, still had noise. Called tech support and was told TV would be replaced after I emailed them receipt of purchase, which I did. Two different people told me TV would be replaced. Called again only to be told they were not going to replace tv, that it was cable. Vizio would not do anything for me. Now I'm stuck with a TV that makes the most annoying digital background noise.

Model # e601i-a3 - Bought our 60" at a Black Friday event in November 2012 because it was a good deal. Finally set it up December 2014. Worked great for a month and picture went out but still had sound. Came out to fix 2 days ago. Worked fine. Out again 2 days later. Waiting to see what's going to come of this.

I bought the Black Friday Walmart special (65" Vizio d650i-b2 smart tv). My first tv had bleeding on the sides and the blacks were gray and green with pixels. Called Vizio and they said they would ship me a new one. Got the new tv about 2 weeks later and it does the same thing. I cannot return the tv to Walmart because the original tv I bought from them Vizio took back. (I should have returned 1st tv to Walmart, my mistake). I asked to upgrade to the e-series or m-series and I would gladly pay the difference but they will not do that, they will only replace with same crappy model. So I'm waiting on my 3rd tv that I don't want. I learned to never go to Vizio for replacement, just take it back to Walmart.

Model VA26LHDTU10t is a POS. Your tv was never good - purchased it at target. Lines started immediately on the screen. Tried to work with customer service and your manual. Would like to toss it in the trash.

My son purchased a large screen Vizio television 5+ years ago. He bought it at Target for a very good price. This tv is ALWAYS on. It is still working with no problems. Also, this tv has been moved to different homes 2 times since the initial purchase. He has been very pleased with this product. I believe that it has served him well.

Tech response with "There are currently no firmware updates available for this model at this time. This has been forwarded to our Product Development team for any possible future firmware updates." without even knowing what the current version the player is on. They claim "best in class technical support." This has to be the worst I have had.

I purchased it two years ago, but hardly watch TV... Now it has a line in the middle of the screen. A TV isn't supposed to go bad after only two years of barely any use... I hope after calling Vizio they resolve my problem because it is a manufacturer's problem.

Purchased a 70" Vizio television in 2013 and in less than a year it developed dead pixels (which equates to white spots on the screen). Since it was under warranty because it was less than a year old, they replaced it with another television. Well guess what, in less than 10 months the television now has what looks like a burn spot on it which is not extending up into the middle of the screen. Vizio says since there was no extended warranty purchased its my problem and suggested I call an independent repair man. At what cost, who knows. I would not purchased another Vizio since neither lasted a year without problems. We have had Samsungs and they never had any problems. Moral: Don't buy Vizio televisions.

I bought a television from Walmart - it has V1210 in right hand corner. It has been in a television cabinet and had no trouble with it. I decided to set it on a shelf and the stand won't hold the television up. Do I have to buy a new television to get a stand to hold it up? Please help. I am 75 years old in Feb. and depend on my television to keep me company.

Vizio 55 inch smart tv - 1 year old TV pops very loudly when I turn it off sometimes after it has frozen, and pops loudly again when I turn it back on. Sometimes I have to unplug the power to get it to turn off. I paid a lot of money for this TV. It shouldn't be freezing or loudly popping. Very disappointed. Wish I had found this site before my purchase, I would have gone with a different brand.

I purchased a 50 inch Vizio the day after thanksgiving 2014. It started freezing up on me or would have 2 different channels on one screen. I called tech support for vizio and they told me to email them proof of purchase and pictures of what the tv was doing. 2 weeks later they finally send someone they contract out to replace the mother board. That didn't fix the problem so vizio said a replacement tv was being shipped across country for me. I called to check on the location of its whereabouts. It was in Kentucky and I was told it would be another 2 days before the shipping company would call to set up a scheduled time for delivery. I waited to hear something and never did. I received an email from the shipping company saying my tv has been lost in transit. I called vizio and they are shipping another tv across country for me. It is now January 15, 2015 and I still do not have a replacement tv. Come on vizio, get it together. There has to be an easier way.

We have 2 Vizio Tv's a 55" & a 70". Both are slow coming on first the picture then the sound, have never had such slow tv in coming on. What is the problem? Also at times both tv's will hesitate when scenes change. HELP.

Sucked in by those low prices? You get what you pay for, or really like it you get a big box of nothing. The cheapest most unreliable item in your home. Customer service with the grin and middle finger. Extended warranty is a must when 90% of Vizio product get returned the first year. This is good because Vizio only expects it to work for 3 month. I would say they put more engineering in the box than they do the product.

47-in Smart TV has white lines & pic freezes. This occurred after only two years, out of warranty of course! Had repairman look at it & it is the front panel, says costs more than the TV, which wasn't cheap! Will never buy another Vizio.

My technical problem: I bought the above SmarTV from Best Buy, bought a Netgear 36 router because I do not have cable hook up. I connect it to my Apple computer. The Netgear router is located less than 30 feet away in another room. I was trying to stream from TBN network and I got three different error messages on the SmarTV screen. First two was: cannot connect - have 600 kbps, need 900 kbps. Third was have 395 kbps, need 900 kbps. We only have one computer and one TV in the house. It is only my husband and I residing. There was a couple of times where we could stream with no problem. These incidences were done at different times of the day and on different days.

Vizio tech support just advised me that file sharing or a wireless printer on the same wi-fi network as this TV could cause the volume control to continue ascending or descending autonomously, and the TV to lock-up and become non-responsive to the remote or to the buttons on the TV itself [requiring the TV power to be cycled]. Their recommendation was to either remove file sharing & wireless printers from the network, or to disconnect the TV itself from the network, thereby disabling all the wi-fi-based features of the TV. The tech indicated Vizio would not do anything about this problem.

Vizio refuses to allow firmware updates to my 3 year old VBR 133 blu ray player leaving it useless for most current blu ray movies. I purchased another brand so I could watch the same blu ray movies that the Vizio won't play. The player I purchased does update. No more Vizio products for me. Vizio products may be cheaper to purchase because they are cheaply made but in the long run a person pays more when they have to buy another brand to do what the Vizio won't do.

We have a condo in Hilton Head, SC, and while spending a weekend there last October, our 12 year old Panasonic 3 in 1 CRT set gave its all for the cause. It was Sunday evening, so I went to the only store still open (Walmart) and bought a Vizio 28 inch smart tv and a LG smart blue ray, and necessary cables. The condo HOA has a private cable system and provides wireless Internet service, both through one of the island's providers (Hargray, I believe).

Purchased 39" Vizio TV in November 2013 - Now 1 year and 1 month later - just barely out of warranty, of course, the TV keeps powering off and on every 5 minutes. I have called Vizio support 5 times. Two of those calls were disconnected so I had to keep calling back and start all over with waiting for an agent. When I finally reached an agent they all had different reasons for the issue. After all was said and done the last person I spoke with said I needed to call a TV repairman - which can cost almost as much as the TV! Up to this point I was happy with the TV but after only 13 months the TV needs repair - that is totally unacceptable to me and my next TV will not be another VIZIO!

Loud Crack. Screen went black, strong electrical smell. Unplugged immediately.

Vizio M702i-B3 - I bought my TV back in October of this year and when I went to turn it on a few days ago I see a Red line running vertically on the TV. I called Vizio and the first time I called they requested that I take pictures of the problem I am having and send them to them. I did and about an hour later I get another email from them telling me to call them. I called and after a few transfers the Girl I spoke to informed me that they will replace the TV, she gave me the name of the Company that will be bringing out my TV. Now my only real complaint is that the TV they are sending me is a Factory Certified TV, (not Brand New). She told me that it’s not a Refurbished TV just TV's that were sent back for whatever reason, they carry the same warranty and even my Extended warranty will transfer over.

I called Vizio tech support for my dad because his 5-year-old 37" TV was having problems with the picture. The tech immediately told me what he thought it was and tried to get me to buy a new TV right then and there because he said it was "unrepairable". I did not jump on his offer and instead did some research and now know what the problem is and I am in the process of ordering parts to fix this myself. Needless to say I WILL NEVER BUY ANOTHER PRODUCT FROM THEM AND ENCOURAGE EVERYONE ELSE TO DO THE SAME!!!

What a horrible company, I decided to blend my remote to see if it would blend, after it was completely obliterated I called the company to complain because it certainly doesn't meet my standards of quality and asked for a replacement. They promptly said it wasn't covered. I was like WHAT!?? Your warranty doesn't cover damage that I caused to the product??? They proceeded to lead me directly to where it states in their warranty where it states that, and then proceeded to show me where it shows that in every TV manufacturer's warranty... But what about the constitutional warranty of the United States of this here America?? Rated 5 of the worst stars ever!

My TV continually freezes, and it's unresponsive to the remote. It doesn't matter if I replace the batteries. When this happens I can't even turn the TV off manually. It has to be unplugged (yes, while the power is on since I can't turn it off) then plugged back in after about 15 seconds. The model is E320i-A0. I will never buy another VIZIO product again and I do not recommend the brand to anyone. I have to deal with it though because I don't have extra cash to buy a product that works. Angry? Beyond.

I had an audio lag sync problem connecting the Vizio TV with a Comcast cable box. Blu-ray and streaming video synced fine, just the Comcast cable issue. I called Vizio support and talked with a nice lady, one who could advise to turn off (essentially reboot) the TV but really had nothing else to offer. She could not understand I wanted to run sound through a 5.1 home theater system and using RCA cables was not an option. And I could not get her to understand that using the Vizio as the home theater system input source was causing a lag in the sound. Furthermore she did not get that using the Vizio internal speakers exhibited the same audio lag. Perhaps it is a Comcast issue but I never felt she even understood the problem. In short, we talked for about 20 minutes with nothing accomplished. Then, on one of the holds she put me on, the connection was broken. She did not call me nor did I try them again. I probably won't try Vizio support in the future.

We took 6 months to research a new SmartTV. We went with Vizio. Not too smart. The picture is nice, but everything that makes it a SmartTV doesn't work. We are outside our 45-day window, so we cannot return it. We were sucker-punched $550. Thanks for nothing.

Shuts off by itself. Difficult to turn on. Ceased working with DVD player. Junk. Pure junk. Will never buy another Vizio.

I ordered one 42-inch Vizio TV for $359.99 on 12-6-14. They, Vizio the company, charged me twice for one TV. I happened to check my bank account and saw what happened. So I sent them numerous emails and phone calls so that the mistake could be fixed ASAP with as little trouble as possible. So two days later both charges were erased from my account. So I called, asked what was wrong. They said nothing and that this sometimes happens, no big deal, everything is ok. Next thing I know I was being charged again for $359.99 x 2 again and this time it stuck. Not only did it stick but it over drafted my account!!! Which cost me $115.50 worth of fees accrued because Vizio did not fix the problem I had already told them about.

On 12/20/2014 we purchased a Model M422i-B1 tv. The box states it is a 42 inch television. We got it home, hooked it up to our wall mount and noticed that there was a lot of room in the space where we just took down a 40 Sharp TV. I measure the Vizio and it only measures 37 1/2 inches. What kind of measurements do they use to call this a 42 inch screen? Tomorrow we are going to go back to where we bought it and ask the same question. We paid for a 42 inch TV and only got a 37 1/2 inch TV. Something is wrong with their advertising it as a 42 inch TV.

I called Vizio to inquire about my TV. The screen suddenly has lines in it and freezes for a few seconds then unfreezes then starts all over again. Vizio referred me to 2 different phone numbers which they said were their contracted repair centers. When I contacted them, the tech listened to what I said was wrong with the TV then said it's probably the main panel and is unrepairable. The TV is only 2 1/2 years old. When I commented about how I thought Vizio was supposed to be a superior brand of TV, he stated they are they just have delicate parts. Model M4700SL.

We tried to order a 70-inch 4k p-series TV on Cyber Monday from Vizio.com. Upon completion of the order they instantly held the $2100 on our card but we were not supplied with a receipt or an email confirmation of any kind. We contacted them immediately and were told it would take 1-3 business days for any kind of confirmation email. 3 days later we contacted them again because they still had the hold on the card but we didn't have any kind of proof we'd ordered the TV. They then said it would take 3-7 business days for them to send us an email. We called again and spoke to a supervisor who promised we would have a confirmation email that day.

It hasn't been five months with this tv and it is damaged already with straight lines all across. I don't recommend this brand. DON'T BUY VIZIO.

I had a Vizio Smart TV given to me. Well I was trying to download an app. The TV said that it had lost the internet connection, when it still had 5 bars in the top right hand. I will never buy or use another Vizio TV again.

What have you done to my M422i-B1? It was a great TV until you "upgraded" something a few days ago. Now I get shaky video on some movies and my settings that I spent two weeks getting right are messed up. Not going to buy another of your TVs. Why did you "fix" something that wasn't broken? Might as well (also) mention that the stand you supplied is the worst I've seen. Had to buy a 3rd-party stand so the TV wouldn't wobble or fall over.

Bought TV December 13, 2014. Brought it home, set it up. Vizio sound bar would not work with it. No smart in this TV! No Netflix or Hulu or any app. It said there was no connection. However, I am sitting 6 feet away on my computer which is working fine with my WiFi. This is a rip off TV. Worthless in every way. Just to switch to an app takes a minute or more before it comes up with a black screen or "no internet connection!" Going back. Stay far away from this piece of crap!r

After purchasing our 4th Vizio smart TV, it arrived and would not work. 3 calls to Vizio support team all looked like a replacement would be coming. 4th call all changed, lady said there were no notes on my previous calls and product must have been damaged in shipping. Therefore Vizio would not help me.

I called Vizio in the warranty time about the lines on my TV and they never got back with me. The lines were small and would go away after it warmed up later so I was in no hurry to get it fixed. I called them again and now they say it’s out of warranty. I still reported it when it was under warranty, they still won’t do anything about it except give me a discount on a new one. It was reported under the warranty, wouldn’t they still be liable? $1736.39 for a TV that only lasted 8 months without it getting a problem. WHAT A WASTE OF MONEY.

I bought a Vizio 42" tv black Friday 2013, a Christmas present for my children. The tv stopped working less than a year of using it. The customer service lady, Berenice, told me I should've bought the extended warranty because all electronics have a failure rate and theirs is the lowest.

I created this consumer affairs account just out of frustration dealing with Vizio so far & wanted to write review. I recently (during 2014 thanksgiving time frame) purchased Vizio M Series TV in walmart.com website but sold by TigerDirect.com. The TV itself arrived in time but when I unboxed it, i see that the neck of the stand which connects TV to the base of the stand is missing. So, I contacted tigerdirect customer service. They washed away their hands stating it's a Vizio problem and I should get in touch with Vizio customer service.

Approximately the first week of November, my new Vizio TV began having issues with the sound not matching the movement of the mouths of the figures on the TV. Thinking it was a signal issue, I contacted my satellite provider, never even considering that it could be an issue with my new TV. The satellite was reprogrammed and the problem dissipated for a time. December 2, 2014, I contacted the company from which I purchased the TV. I was told that since the TV was more than 15 days old, and I didn't purchase the extended warranty, I would have to deal with Vizio. Their obligation of collecting my money was as far as they were willing to help satisfy me as their customer. I am now their "former" customer.

We have had our Vizio since 2010 and like many others, took advantage of the good deals you can find at Costco on these HDTVs. We have purchased many over the years and have many in our home now. BUT the only one we have a problem with it is the Vizio. First it had a leak which left a permanent 12" bubble of cloudiness on one side, but that's live-able, but what ISN'T is the fact that it SHUTS ITSELF OFF every 2 mins or so, NEVER to come back on unless you use the remote to turn it back on. From what I've read here, I'm not alone and the EXCUSE and resolutions the Co. are providing leave much to be desired... I'll try to reach them as well, but don't like my chances!! Never Again!

My grandparents (ages 76 and 80) purchased a 32" Vizio in February 2014. They do not play games, they just watch the TV at night before they go to bed. On Dec 3, 2014 the TV just went out. They unplugged it, let it sit and then plugged back in. The only thing that comes up on the screen is a small light in the middle then it goes back off. I called Vizio, sent in pics of the TV, serial number, proof of purchase. Then they sent me an email telling me to call back. I spoke with Thomas, who told me they would send a box, we would send the tv back and then they would send us a replacement.

We purchased a new Vizio from Costco. We had a Vizio previously that lasted 48 hours before it was returned because it went black. That was a few years ago. The Costco salesperson told us that Vizio has improved and comes with a 2 year warranty and promised we wouldn't have any problems. Less than 120 days (just after the 90 day Costco warranty expired) we began having sound problems with the Vizio. Background music would start distorting and the longer the TV was on the worse it got. The voices started distorting until words turned into "honks" sounding like a car. We reported this to Costco and were sent to their Concierge Service. Why they have this is a mystery to me since nobody there really knows anything other than "reset your TV to company specs". We did and it didn't improve.

After only a year and a half of gentle use, our Vizio TV model E420i-AO suddenly would not turn on. We tried the reboot recommendations on the website and spoke with tech support. Their solution involved an over $200 out of warranty repair--no guarantees. (No, we did not purchase the extended warranty from Target.) The suspicious part of me blames planned obsolescence-- web search indicates this is a common problem. This angry consumer will not be buying Vizio brand again. I caution others to beware of this product and others by this company.

P702ui-B3 bought from Costco for $2,000. Ultra HD. Picture is great but... getting flickering on several channels. Using DTV and Roku. Vizio had me buy "special" HDMI cables that did nothing to help. I thought it might just be the DTV but it also flickers on the Roku box. I purchased the three year warranty so, I have a total of 5 years. Vizio is sending a brand new set so we'll have to see if the new set is any better. Vizio has a 30 day DOA policy to replace rather than repair.

Second TV (55 inch Smart) isn't working right. Either frozen on wide, meaning you only see people's mouths talking. Also can't get apps (Netflix) even after resets. Stay away from Vizio!!!!

TV quit working on the 18th of November. Reported it to Vizio on 19th of November. This TV has been a nightmare to get anyone to come and fix. Had appointment for today at 4:00pm. Dec 4th Calls me and say our appointment was for 3:30pm. But he is still an hour and a half away this is at 4:15, so because he didn't hear from me about getting TV off the stand he didn't know whether to come or not. Also so some nonsense about how he can't work after 5:00pm. Long story short my TV is still not fix and won't be maybe until Dec 10th. This is only a small part of the story not enough space to tell it all. DON'T BUY VIZIO At any price.

This TV hasn't worked since the start! And now I can't even control the volume or input! WTF? Biggest ripoff ever!

I purchased a 50' Vizio tv in March of this year. Shortly after I received the tv I had to move so I put my things in storage while I find a new place. 8 months later I moved into my new home, took my new TV out the box and to my surprise the tv screen was cracked. I purchase the tv from Wal-Mart.com online. So I took it back to Walmart, they told me that they could not do anything because my time had passed to return it or exchange it so they reference me to Vizio saying that my manufacturer warranty was still good for a year. So I called Vizio to start a repair ticket, they informed me to send them pictures and they will see if they could repair it. I sent in the pictures. I get a call back telling me that they could not repair it because it looks like someone did the damage and the warranty does not cover that. So now I'm stuck with a $700.00 tv that I cannot use or get repaired. I will never purchase anything else with the name Vizio attached to it because they do not stand by their products or their warranties!

I have 4 Vizio TVs. One won't turn on, one has horizontal lines, one blacks out for several seconds then comes on again & one when turning on sound comes on but no picture.

First I agree with the others who have complained that the base is too small for these large TVs. It causes the unit to be tipsy and could easily fall if bumped. My main issue is repeated "no signal" messages. The TV was working fine when we went to bed and next morning, the "no signal" is there. This has happened twice in the past 3 days. I did check that the "input" source was properly set to my TV. How can the TV lose the signal just by turning it off? Makes no sense.

Vizio 552xvt LCD led HDTV - We bought our tv at Costco 08/15/10. It is now out of warranty. It has a habit of shutting itself off for a time and then turn back on. My husband never called about why. Other than that it has been a good tv till now. We have noticed these black lines in the screen like claw marks, but fine line across the entire screen. More noticeable when the screen is white background. I decided to look it up. It's sad when you spend your hard earned money on an item and the disregard for workmanship and warranty can't be depended on.

My VIZIO was 3 1/2 yrs old when suddenly the picture went black. After talking to VIZIO & doing some troubleshooting, they determined parts needed to be replaced (via a repair service named ITI Repair). After waiting TWO WEEKS the repair guy showed up & replaced BOTH circuit boards. It works fine now. I have since found out this is not an uncommon problem with VIZIO. Keep this in mind when purchasing TVs - buy an extended warranty.

I bought 2 Vizio TV last year on Thanksgiving. One is a 70" and the other is a 60". The 60" TV has had no issues. Later on, I bought a 39" for the bedroom. The 70" went out on me on 11/22/2014, six days before the warranty expired. The TV started to have issue about six months ago. The screen would go blank. We would unplug it and plug it back in and it would work again. Last time it didn't work. No screen but sounds works. I called Vizio. A third party called to tell me that it had been contracted by Vizio to service the TV and that they were waiting for Vizio to send them parts. Once they received the parts, they would call to make an appointment. Time will tell. After reading the above comments, I have very low expectations. I'll keep you posted.

Vizio replaced TV. Replacement TV came w/ cracked screen.

We didn't buy our Vizio but had won it at the company Christmas party; didn't make it any better than any of yours. Remote quit working, the sound NOT Vizio's fault. We need to BOYCOTT those that sell them i.e. Best Buy, Walmart etc. or start a campaign to let everyone know that they are supporting Vizio as Vizio robs our pockets. I'd be happy to submit my complaint to Facebook. My name is Linda ** feel free to add your name in protest.

I researched a Vizio 65" TV. On Vizios website, it states it has 2m to 1 contrast ratio. I went to the local Walmart and purchased this 65" 2m to 1 ratio TV and brought it home. After hours of unpacking, setting it up for wall mount, I finally turn it on. Go into the menu and its actually a 200,000 to 1 ratio. Called Vizio customer care and spoke with a manager out of North Dakota and he said he couldn't help me. Asked to speak to his superior and he rudely said NO. ALL I want is what was advertised and what I spent my hard earned $ for what was advertised on Vizios website.

I will never buy a Vizio again! Just bought a 40" Vizio, spent a good part of my day talking to tech support still not fixed. Apps don't work. We start to watch Netflix and 3-5 mins into movie TV shuts off. They first tried to say it was my internet connection, not true, all other electronics work fine. Then they tell me there's an update I need but have to wait till they release it for my model, that they are releasing them in batches WTH!!! Do a mass update you idiots! Could take a week or two they tell me LOL. It's going back. Never purchasing a Vizio again. It's that saying "you get what you pay for." Going name brand and paying a little more.

Purchased a Refurbished 47" Vizio online and also won a refurbished Vizio 47". The first went dark after 4 months and the second at 5 months. I live alone, no kids or gaming. The one TV had less than 5 hours time watched. Was quickly told of the 90 day warranty and after further research on the satisfaction, that most were not receiving from Vizio. I chalk it up to an inferior product and my ignorance of this!

RIGHT OUT OF THE BOX 65-inch d650i-b2... Horizontal lines... No picture.

Found tv on floor. Stand allowed tv to fall. Company refused to cover. Stand not heavy or large enough to handle tv.

As I understand, it only takes a new code to update and no one could help. Very disappointing and absolutely no customer service help at all.

I also had the same problem, cracked screen. I called your customer service, spoke to lance. He informed me that he was a part of the testing screens. He told me that grow men stood on your tvs. It takes a lot of force to damaged the screen. I have a 1 yr old grandson that threw his plastic cup at the screen. Now it’s no good. No one can repair it, has to be replace. Actually, this will be the second vizio tv I have to replace in two years. I can’t believe you don’t sell a cover for your screens to prevent this. What good is your extended warranty for one year? I’m not the only customer this is happening to. What are you going to do to fix these problem?

I bought a 55" TV from VIZIO 9 months ago and the TV stopped working. I called VIZIO to get it fixed and they sent me back to the store I bought it. Nothing was solved and I sent them pictures and my receipt of purchase and still they did nothing.

I purchased a Vizio television in 2010 that I found out today was manufactured in 2008. I moved it from one room to another room in the same house and I had a picture but no sound. I called the Cable company thinking there was an issue with the cable box or setting on the TV. The cable company ran some troubleshooting on the cable menu and we ended up testing the sound and picture with a different TV using the same coaxial cable. Everything worked well with the other TV, therefore, narrowing down that the audio problem was with the TV and they suggested I contact Vizio and perhaps needed to troubleshoot the audio setting on the TV.

DO NOT BUY A VIZIO TV, unless you want to throw away your hard earned cash! I purchased a Vizio TV, Model # E55i-A0, in November, 2013. 9 months later, it is broken, beyond repair. On a Saturday night, my husband and I just finished watching a movie on DVD, when I changed the channel to Netflix, and "Poof", a large black and white splotch, in the top right third of our Vizio TV, appeared out of nowhere! I actually thought Netflix was pixelating, so turned the Vizio off and on again. But it was still there when I turned the Vizio on, but now, vertical colored lines were running down the length of the Vizio TV, and the picture began twitching wildly. I called Vizio on Monday, because after all, it's under Warranty. Vizio requested I send in photos of the Vizio TV, via an Email link, so they could look at them stating Vizio would get back to me in 72 hours.

So, I've had two 42" Vizio TVs for 6 years now. Both still run like champs. Many ask "why do you use cheap Vizio?" Well, because the picture is quality and so is the price. Well, it isn't until now that I'm questioning that. I bought one of their new 60" LED Smart TVs. It's beautiful and great...when it works. After a mere 2 months of use, it is dead--dead as a doornail. Naturally, I was pissed, but whatever, it'll be fixed quickly enough. So, I give Vizio a call to see if they can help me and I get a little sarcastic late teens-early 20s kid on the phone. He appeared to think it was funny that I was angry that my 2 month old TV is now useless. He proceeded to tell me that it'll take 5-6 business days and the TV will be fixed. I proceeded to say that is garbage, this thing is brand new and I shouldn't have to wait that long, but again, he thought otherwise. He proclaimed that Vizio has an outstanding policy in regards to this stuff (further pissing me off). So, I wrote to Vizio about Nicholas in South Dakota and got no response. I'm also over at a full week of waiting for my TV to be repaired with 0 responses from anyone.

I bought a 60" Vizio LED tv from Walmart about two years ago. During the first few months I had it, the tv would suddenly shut off. But after pushing the "on" button on the remote, the tv would power up and stay on. Because it would just start right back up, after shutting off, I never bothered to complain about it. Then for some reason the tv started losing the "vividness" but by turning the tv off and back on again, the "vividness" would return, so I didn't bother to complain. Last week I suddenly lost the picture on the tv. I only had the sound. I called Vizio customer service and I got the biggest "run around", that I won't mention the stuff that she had me to do to fix my problem.

I purchased a 60-inch Vizio Smart TV on 2-21-2014. When I got the TV out of storage, had colored lines going to the bottom of it in spite of never being dropped or bumps or anything. I called Walmart customer service and they told me that it was covered on the manufacturer warranty. Still at Walmart, Walmart told me that they can't do anything about cracked screen so basically busy, all in Walmart is telling me that I'm out of $800. Vizio said I have to pay $1,200 dollars just replace the screen that I didn't damage in the first place and I was involved in every step of the set up storage and getting the TV out of storage so I know for a fact it never been but where dropped or bumped. If anybody can help, please do.

I am on the third unit of this TV due to random audio cutting out. The only way to restore audio is to turn TV off then back on. This can take a minute or more. Swapped TV back two times, all TVs of this model I have used have the same defect. Audio cuts out at random with no fix other than shut down. A piece of crap!

Looking to replace my bedroom (LG) & living room (Samsung) tvs. Thought I would give Vizio a shot. Went with their middle models (M series). Prior to ordering, wanted to ensure existing wall mounts would work. Their website shows 300x300 for the 42 model. Took about 15 minutes on chat, and then waiting for an email to confirm it was actually 200x200. Ordered both from Amazon. They arrived. Got the 42 inch up on the wall without issue. However do notice a LOT of glare on any dark scenes. Other than that picture quality is very good and wide selection of apps. 55 model. Opened box, removed top styrofoam piece... top right corner is cracked with no visible damage to styrofoam or box.

Bought a 50 inch D-Series Smart TV, brought it home, set it up and it worked great. Two days later, no connection on the wifi. Went back to factory settings and started over, and the TV gets frozen on the Time Zone screen. If I power down and back up I can get past the Time Zone screen, but still no wifi. Two stars is only because it failed so quickly and I can return it easily, or it would've been zero. Going back to a dumb TV + Roku. Got enough flaky computers in the house already, don't need another in my TV.

I'm very happy with my 46" flat screen TV except for the remote. It's very insensitive and you have to be at a very narrow angle to get it to work including channel changing.

I am now on my 3rd replacement Vizio 70'' TV and this one is also broke. The original one was still under warranty when the back light went out. Waited 1.5 months for the replacement. It took a long time to get it because the shipping company lost it or an employee stole it. When I did get it, it was refurbished but one of the back mounting holes was stripped so I couldn't hang it on the wall, also one of the pixels was out. I called and complained and they said they would send me a new one and not a refurb. Well today they came to deliver and we hooked it up and believe it or not it has lines running across screen so this one is also junk. I'm so fed up with Vizio garbage. I wish I could just get a refund and purchase a different brand. Maybe the 4th one will work. I'm still waiting on customer service to call me back. Stay away from Vizio.

Bought brand new 70" from best buy. Have returned to company 4x now!!! After reading all these complaints I think we all need to file a class action lawsuit. This is a nightmare and a very expensive one!

We purchased a 32" Vizio LCD TV from Walmart 1/20/2013. The TV remote already stopped working, and the TV itself had issues playing all of its apps. The unit just tipped over, and the screen is cracked. I've been on hold for 39 minutes with Asurion, getting transferred from one department to the next, just so they can tell me that they can't help me. I will never EVER buy another Vizio TV again, and I will never get service with Asurion. You can have it!

I bought my 47-inch LED Smart M-Series TV in January. 5 months later, I have white lines on the screen. I called Vizio, they send some guy out to fix it with parts. Two weeks after I called them, this guy didn't even know what he was doing. He was on the phone with his boss that was five states away from my state so they put in the parts and it didn't fix it; made it worse so they said they would reorder the parts. I waited three weeks with no callback so I called Vizio. They said "oh we sent out a new TV, it should be there tomorrow." I said, "thanks for calling to tell me." Now a month after getting this TV and I go to put the cable cord in the TV and the coaxial port breaks off. Now I'm sitting here with no TV thanks to cheaply-made TVs from Vizio which I'm going to get my money back or I will sue this company.

Vizio turns on... show symbol and 10 seconds cut back off... I purchase this 65" smart tv less than 2 years ago. 1400$ and this is what I get. A tech support that tells me to unplug and hold off button 60 seconds and that's it.... a crappy deal indeed. Please consumers do not purchase Vizio.... unless you have money to burn... Result of tech advice: NOTHING... I had a 25" floor model Magnavox in the 90s that last twenty years and was still working when I donated it to Goodwill.

My Vizio TV quit working after only 6 months. Vizio basically treated me like I was lying to them, requesting several pictures of the tv. After finally proving to them that my TV was indeed not working they said that they will send me a "reinspected" TV that had been returned from Walmart. Then they asked for my credit card number to send me the TV in 8 to 10 business days, otherwise it will be at least 18 business days before I receive my "reinspected" replacement. Unbelievable!!!

My 42" Vizio TV's video regularly freezes; audio continues but picture freezes. I have to do a powercycle almost daily now. Have complained to Vizio since it started a couple of years ago. They ask me to keep resetting it & back to factory default settings. Nothing works. This is the SAME problem that occurred in other Vizio models that Vizio actually recalled in 2013 since they admitted the problem was a defective video card. I have told Vizio that I think my model has the same problem as exhibiting the same freezing.

We purchased a 47in Vizio TV 2/16/12, within the first year we had it serviced. After reading the reviews I was shocked over how hard it was to have anyone help them. Vizio sent me help with no problems. We bought a 3 yr extended warranty with Squaretrade, this company is awesome, so glad we had them. The sound on this TV was an issue, after 3 calls we were told the parts were no longer available and sent us a check for the whole $698 we spent on this TV, during this process I discovered that 10% of ALL TVs are defective - read consumer affairs review on all brands, they all read the same. Moral of this review have a good extended warranty, I highly recommend Squaretrade. I don't know what my new purchase will be.

My TV was working perfectly, then all of the sudden it wasn't!! It didn't want connect to any app (Netflix, YouTube), "download is not available." I spend 4 hours trying to get this problem solved. They said it’s my internet (router), I have to change my encryption code. Ok, I phoned my internet provider got that changed. Troubleshoot has been done 2 times and factory reset, even been told to unplug my TV... hold in the power button on the TV for 30 sec before plugging it back in. Then my TV switched on automatically and the remote didn't want to work... did some more troubleshooting. Then after the 3rd call I was transferred to a level 3 Tech. And in the end he told me it's my internet provider and my router!!! I said "no, everything else (tablets, computer) is working. It’s your TV that's Not working!" It's not even 3 months old and it's still under warranty. So I told him I want to return the TV!! And he told me "no they don't do returns. Sorry!!!"

Bought TV in June 2013, in July 2014 TV had black line through middle of screen and shortly after went clear blue with no picture only sound.... Called tech and they knew exactly what the problem was and told me it would cost more than the TV was worth..... NICE job Vizio, screw the buyer for 2k... I promise I will go to every network I know and get consumers to not buy your crap.... Cheap or not, you will go out of business putting out under quality products like you are.....

We purchased a 65" "Smart TV". It continuously freezes and the remote stops controlling the TV. The only way to reset it is to unplug the cat5e connection. VIZIO says that their TV's are NOT compatible with "file sharing" on the network. I have other brands on the network that work fine. VIZIO should be ashamed of themselves for producing a product that has such a defect, and not updating the firmware to correct it. I have a brand new $2,000 TV that will NOT do what it was sold to do. They want me to turn off file sharing on my entire network, or buy a router specifically for the VIZIO. Both of these are not acceptable. They need to redo their firmware. YOU HAVE BEEN WARNED!!!! BUY A DIFFERENT BRAND!

My husband and I purchases a 70 inch Vizio smart TV model number E7011-A3 5 months ago from Best buy. We had always bought the more sophisticated electronics like Sony, Hitachi and so on. This time I convinced my husband not to spend unnecessary money buying those since in recent years most electronics break down in no time. He unfortunately listened to me and we bought the above TV. We came home 2 days ago, turned the TV on and there was about 10 inches wide rainbow of colors on the top left corner of the TV with a line streaking down to the lower end. My husband immediately called Best buy but of course they immediately relieved themselves of any responsibility.

Purchased a new 55" Vizio TV. After about 2 months the screen went white. Contacted Vizio and they said that it wasn't covered under warranty since I didn't purchase it from an authorized distributor. I used PAYPAL to pay for it but they refused to take action since the problem didn't happen within the 30 day time frame they set. I tried to contact the seller but they would never call me back. I contacted the Attorney General but they are worthless also. So, long story short I'm screwed. So be warned if you buy anything using PAYPAL, you may not have the protection you thought you might have. Also it goes without saying that Vizio is a corrupt company and they do not honor their warranty. I know this sounds unbelievable and I wish it wasn't true.

E241I-A1 24" 1080p 60Hz Razor LED "1.57 ultra-slim" Smart HDTV - purchased item 13 months ago, and recently began having problems with the TV holding wifi signal. I contacted my provider and they verified the signal strength and modem. Did all the resets and adjustments suggested by Vizio and still - no steady signal. I believe Vizio's wifi card in its TV is faulty.

I purchased the television May 2013. 60 days later my television had green lines. I called Best Buy to fix the problem. They told me to bring the television in and they gave me a new TV. Just two weeks ago my television started having green lines again. This is the second television. The warranty expired 60 days ago and Vizio doesn't want to do anything about it. They don't want to give me a discount on a new television. They don't want to do anything because the warranty expired and the television is only 14 months old.

I bought a tv for $2000. Went out 13 months a month out of warranty then they said tv not repairable. Then they said they could but would have to charge me $400. I had them come out tech, he was sent wrong part. Then I contacted them, said tv not repairable so not only did they not fix my tv but they also robbed me the service charge to come and repair it knowing it wasn't repairable. They are a complete ** business company but their products and customer service suck, excuse my language but am very upset at being robbed by a company you would expect to do something for you.

It's clear to me that Vizio makes cheap TVs that are disposable. That's right, disposable. My TV which had been recalled (unfortunately not mine) died at 15 months. I had purchased an extended warranty from Costco thank God. It took Vizio 9 days to send a repair guy 60 miles from the repair facility. They declared it dead, 2 days to wait for Vizio to decide to replace TV. It has been over 2 weeks to get a TV shipped 550 miles, Vizio has told me 3 time that someone would call me in 24-48 hours. They never did. Yesterday they said they would deliver the TV today. Today they called to say the TV is not there and they are looking for it. This is the great part Vizio Customer Service tells me to MAKE SURE EVERYTHING WORKS BEFORE I SIGN FOR THE new refurbished TV they are sending. Someday I will get a replacement TV and hopefully it will work for 9 months. The extended warranty will kick in and I can get a refund when it can't be fixed. If you want a cheap, but good picture on a disposable TV buy a Vizio and when it breaks DON"T CALL CUSTOMER SERVICE, DO YOURSELF A FAVOR AND THROW IT AWAY.

On 10/22/14 I emailed Vizio pictures of my 55" smart tv as requested. There is a black spot inside the screen of the tv. When I contacted them to follow up they determined from the photos that there is a bug that has gotten into the back of the tv and is lodged beneath the screen. Vizio claims this is not a manufacturer defect. They acted as though this is a normal occurrence so my question to the representative was why something isn't in place to prevent this from happening? In my opinion this is a manufacturer defect. It should be designed to prevent such things from happening. This is a very expensive investment I have made and have had it less than a year. I told the representative I am standing directly in front of the tv and it does not look like a bug.

I feel better knowing I am not alone with my Vizio Issues. I bought a 42" Vizio smart TV about 2 months ago. At first it was great. During the second week it starting turning off multiple times while watching it. Then the volume cuts off. Once a loud siren like noise came through the TV and the screen froze then it cuts off. It will not allow me to turn it back on. I called Vizio once the problems started to happen. They walked me through resetting the TV. Unfortunately that only worked for about a day. I cannot watch a 30-minute program without the TV cutting off about 3 to 4 times. Vizio was recommended to me by a friend. I am going back to Walmart where I bought the TV. If they don't take it back I will trash the darn thing.

Exactly 1 year after I bought a E47" when I came home the sound from the external floor speakers (ac powered) would not work. I was fortunate that 10 mins before the service/tech center closed I was able to talk to a tech and she had me do a power reset. This corrected the problem for approx a week then once again no external speakers but the internal speaker still worked. I sent an email to Vizio, they replied back that they wanted me to do an audio factory reset to default which I did according to their instructions, I did and no it did not work, still no external audio. I emailed them back 2 days ago, still no response.

I purchased a 42" Vizio TV, Model E420d-A0, in April 2013. It worked fine until 3 days ago. All of a sudden the volume started getting louder and softer all on its own. No one was touching the remote control. Additionally, the television would shut off all on its own. And it would come on during the night all on its own. It had to be unplugged at night. Usually when it would come on by itself the volume would be blaring as loud as it could go.

My Vizio t.v. one 32 inch smart tv will not connect to the wifi so I tried the ether cable and still nothing. So in May of this year I called, complain about tv. They had me reset. Well it worked then it went out again. So now it is doing the same and they are refusing to fix the problem telling me it is out of warranty even though I complain about it during warranty time. This is not a tv or company I will deal with again. They sell you something but when it's a manufacturing problem they still refuse to fix it. I wouldn't even give them one star.

I bought a vizio 24" tv from a Amazon website 6 months ago. The tv broke and vizio said it would not cover the warranty because it was not purchased by a authorize dealer. I will never buy a vizio product in my life again. I have not heard from Amazon either.

I recently bought a 60 inch LED Smart TV on Aug. 30. Brought it home and set this thing up expecting it to work great!!! To my surprise, it was OK so I had been watching it for a couple of weeks. Recently Oct. 10 to be exact, went out with the family and returned home after the day was over. Sat down, turned the TV on, and to my surprise my screen is cracked.... And pixelated lines are everywhere!!! So boxed it back up and tried to return it to the store and of course what happens? Well they can't take it back. We have to call Vizio so...We call and they wanted pictures. Sent pictures and they didn't even call me back so I reached out to them and they told me there is nothing they can do because it has a point of impact on the screen!!! Unless someone came in my house and decided to hit my television and walk back out, it has never been touched. So now there is nothing they can do and now I have a TV that is sitting in a box and has been paid 800$ for. Most expensive non working TV I've ever bought!!! I will never buy another Vizio TV again....All I would ask them to do is stand behind their customers but apparently not!

Bought a Vizio from Best Buy. The tv worked fine for a few days but then the volume wouldn't work and I couldn't turn on and off. Called best buy and they more or less told me I had to deal directly with Vizio. I've probably called vizio customer service 50 times in the last month. Nothing they have done or suggested has solved the problem. It appears that I am probably stuck with a crappy tv that cost me a thousand bucks. I am typing this mainly to warn others NOT to buy a vizio and that Best Buy doesn't stand behind what they sell. This has caused so much frustration and stress!

My Vizio E500i-B1 was moved with care to the ground for I could clean and wipe down my tv stand... Upon plugging my tv back to the outlet and turning on, I noticed that my tv was not the same. The color and picture was spread throughout the screen... Called Vizio and pictures were sent along with receipt. To find out it's not covered under warranty due to what they state was "impact"... So frustrated due to only having my tv for 3 months... Vizio is a sorry ** company that got richer with my 608.00. They could only offer me a number to a company HDR that fixes Vizio tv... and to find out they can not help due to the panel costing too much and it's not cost efficient... Whomever is reading this please help and to whoever is thinking of buying a Vizio, RUN!!!!!

Vizio 22 inch flat screen tv model E221-A1 - I purchased this Vizio TV a little over a year ago and all of a sudden a black line appeared across the screen. Of course my warranty has expired already. I called and wanted to know what was wrong and was told that the TV is defective and there is nothing they can do. They wanted to sell me a refurbished one. This product is junk and I really feel I should get my money back. A TV should last at least 10 yrs. I really feel I was sold a defective product and that this company does not care about customer satisfaction.

The TV is designed for connection to Skype through the internet connection. VIZIO states that a VIZIO webcam camera is required to connect to Skype but this item is no longer manufactured. VIZIO offers no solution.

Purchased TV remanufacture and bought the extended warranty for 4 yrs on it. Was never told what was repaired or why it was a remanufactured unit. The apt. I live in had roaches even though I bombed almost every 4-6 weeks. My TV went black and wasn't able to put it on or reset the unit. I sent it in the warranty co. Denied my repair to the mother board claiming insect infestation. That was out of my control plus it was a remanufacture unit also. After they sent me back the unit they called two days later to state they didn't repair the unit. They didn't even give me the option for them to repair the TV at my expense or give me a quote to let me know.

Purchased Vizio (e601i-a3e) in January 2014. September 20, 2014 = no power by remote or manually!!! Called Vizio = tried to troubleshoot unsuccessfully. Customer representative was not friendly. They will contact us to schedule on-site repair. September 22, 2014 = Vizio called to make on-site repair on September 29th. I rescheduled for September 30th due to previous commitment.

We have three Vizio TVs. Two of which are regular hd flat screens. They are great. The third is a newer smart tv, ha, not much to like. The regular flat screens are smarter. The guide on the so called smart tv only shows what is presently on, no info on what is going to be on. Some might call that trivial. But when our other Vizios which are two years older can tell you what is on twenty four hours from the present time, you don't expect to take a step backwards with a newer so called SMART TV. I have read a lot of reviews where people complained about the remote. We never had a problem with the older TVs. The newer SMART TV remote is terrible. Yes the batteries are brand new. No it does not have to be aimed perfectly at the sensor. When it is working properly it can be aimed at a 180 to the tv and it works fine. When it is not working you can be inches from the tv it will not make a difference.

My father-in-law purchased a Vizio 50" TV as a Christmas present for us last year. In August, we started noticing lines across the screen. It went away for a while, perhaps about a week. Then it came back. Not only were there lines across the screen, but the picture was very distorted. So I called the CS at Vizio. They sent me an email instructing me on how to take pictures of the screen. I did so, then received an email to contact them. When I talked to another CS person, they reviewed the pictures and asked for additional pictures. I took those pictures and sent them in. Again I got an email from them asking me to call them.

I contacted vizio to purchase a replacement remote for my co-star. The battery compartment did not stay in the unit and eventually, one time it fell out, my dog discovered it. They don't sell replacement remotes, and even if it were under warranty, they would have had to send an entirely different unit and would have needed a receipt for proof that the exchange was eligible. The worst part of the entire experience was that at no point did either of the representatives make any sort of attempt to accommodate...they were just apathetic and said "Sorry... wish there was something we could do." You know what? There is! Open a new unit, take the remote out and send it to me. It's called customer service. Horrible experience. I will never purchase vizio products again. It's just not worth the hassle.

I purchased a Vizio TV for a friend and within three months the picture went on the TV and then the volume went. I contacted every number that Vizio has only to be placed on hold for long periods of time and then asked to take pictures of the screen and back of the TV. I waited several weeks for an appointment with a repairman and when he finally came, he couldn't fix it because the part he said he needed he didn't have.

I am one to give a company a chance to keep me from doing what I am about to do... but Vizio's lack of customer service over something that cost me $15.00 and probably costs them $2.00 brought me to this! The only piece of Vizio that I have left is the surround sound. I ask them today to replace my remote. They stated "Your extended warranty ran out a couple of months ago therefore we cannot replace it"! I purchased all Vizio with the thought that they all would work together...WRONG...I have gone through HE double toothpicks to make this system work. Spent hours on the phone with Vizio support. Sent surround sound back and forth twice. They had no interest in making this right...unless I wanted to put a charge on my credit card to purchase the item again until they received the nonworking item back...which I did just once.

I am really mad with the service of Best Buy and Vizio technicians because I just bought it a 60 inch smart tv plasma and no even a month the lent went out from inside spider lines. I have 2 years warranty and now the manager says can't do nothing about it. It's not right taking people money that way. Please I need help to resolve this issue nicely or I will do it legally with the court house.

I ordered five Vizio e32 smart screens. I have had problems with two of them which the Vizio people could not advise me on how to fix. One has a line running vertically down one side. The other shuts off after a short time. It has erratic behavior. At times running for an hour, other times just a few minutes. I restart it and it'll play, then off after five minutes then restart and it'll play longer and so on and so forth. The volume also raises and lowers without prompting. I played with the sleep timer and the auto power off control, just to see if either one was making this happen. Set both to OFF. A alarm sound comes on at times and then it shuts off but not all the time. The point of connection for the cable gets hot. I have done the disconnect and hold the reset button down for thirty seconds many times. Doesn't help at all. I only have it connected to cable, no other devices. The one with the line running down, it plays fine except for a line on the screen. Did the reset thing too. Also tried tapping the screen. Nothing happened. No help from Vizio tech on this either.

I purchase quite a lot from Amazon, and have purchased three Vizio TV sets from them. Two months ago I bought the latest one. Apparently the seller was TechBar. It is now defective, and I contacted Vizio tech support. They were not quite satisfied with my serial number, but asked me to send them proof of purchase and photos. The next day I contacted them to find out what they will do, and they just wanted more photos. The next day after that, yesterday, I called them again only to be told that it is not under warranty with Vizio, and I had to contact TechBar, the seller. This is bull, and I do not deserve this lack of support. There was no indication on the product page when I purchased it that there was no manufacturer's warranty. I contacted TechBar last night, and they requested photos of the picture, so time will tell what they will do as far as repair or replacement. I want service from Vizio, and that is my biggest gripe.

I've had my TV since march 2014. Last week my TV went out and won't turn back on. I called and the tech came, then told me to call vizio and they said they won't fix it because a spider was in the back. Will never shop vizio again and customer service stinks there.

I just received my "New" Not a refab from Tiger Direct ((Vizio mod#E400i-B2)). How do I put this? It works fine until I want to go to Wi-Fi ~ i.e. Netflix, You Tube, others.. It well play for about 15 to 40 mins and then Shut off ((Cable,DVD no problem)).. So! I call Vizio and they tell me I need 3mb or better to receive Wi-Fi or It MIGHT???? well??? shut off. I have 12mb net... TV seems to receive 1.3 to 2.2 mb. Tested. Speed test says 15.9 received. I say **!!!!

Purchased a Vizio laptop model CT14-4A for my son about 18 months ago. He loves it! So, what's the problem? Well, on August 28th, the charging cable suddenly dies. He leaves for college out of state in 28 hours! Went everywhere to purchase a replacement charging cable - no name brand or generic brand will fit a Vizio laptop! Unsure if I should order a generic brand from Amazon since there is no clear photo of cable end on site. Call Vizio's 'award winning' customer service. After being hold for a while, CS finally finds the charging cable (by the way, not available on Vizio or Vizio's partner parts website). $69. Need it immediately, I explained. Wanted to make sure he had it ASAP. "No, we do not ship overnight or have priority shipping. We ship in 5 to 7 business days". Great. At least they can ship it to my son at college, right. "No. We only ship to the billing address, we've had too many problems with fraud." WTF! I'm not ordering $500 worth of equipment. Just a much needed $69 cable! Now I'm ticked. If it was any other manufacturer, it would been available in stores or at least had a priority shipping option. Received email today stating it shipped but with no info on tracking it. NEVER AGAIN!

Vizio has the worst customer service and warranty. They basically try to find a way to get out of fixing the problem. I bought my tv June 15th, 2014. My friend installed it and hooked up the coaxial cable. Two months later, I purchased the kit to run the cords through the wall. When my friend went to hook the cable back up the cable wouldn't come in. My friend told me when he hooked it up the first time it was loose but he didn't think anything about it. When he tried to get the cable to come in, the coaxial cable broke. When I called Vizio they were more concerned with whether I had done something to it. I basically had to prove that it was a problem with the tv.

I bought a Vizio TV at Costco on Sunday, August 24. It took hours to set up the wall mount and because the TV wasn't recognizing my wireless internet. I got it working, but then had to call again on Monday because it stopped connecting to the internet again. I got it working. That same Monday, August 25, after about 2.5 hours total use, the TV broke. The LED lights just won't light up anymore, despite the fact it still has power. I, of course, immediately called Vizio and told them what was going on. Nothing to be done, they just can't fix it. Luckily, it is under warranty and they will replace it. I put the order in for a replacement right then on the phone.

Bought a Vizio TV about 2 yrs ago. The TV screen started splitting in two, pictures are blurry and upside down. Call customer service with no help. Customer service are so rude and not helpful. They told me to pay $700 to have it fixed. I told them it’s product defect and should not be responsible for it. They refused to help until I pay $700. Please do not buy any product from Vizio.

Vizio Model : E422AR - I bought this tv last Christmas for a gift to my mother. Initially it looked like a great modern tv. Well looks can be deceiving. We had this tv for a total of 6 months and in the first 2 months we noticed a slight wire like smell coming from the back of the tv along with a low pitch whining noise when turned on or on standby. I immediately called vizio and told them the problems that we had been experiencing. They told me "well the smell is just because it's new and the noise might be from dust build up on the sound board". That wasn't the case at all. Come to find out there was a cord that had overheated in the lower left part of the housing that had melted onto the left speaker and was causing the noise and the wire smell. I know this because I had to open it because they told me that electrical difficulties were not covered by the Mnfct. warranty and that I would have to pay $378 to get it fixed. I told them this was their defect and I'm not paying for their mess up. The guy told me I was being rude and hung up on me. He was one that was rude. This could've caused a fire. Bottom line is Don't buy Vizio, unless you want bad customer service and have money to waste.

Bought a 70 inch smart TV, lasted 7 months..... no picture but had sound. It took 2 weeks for service and 5 weeks to replace it with a refurbish TV. Senior citizen on a budget still making payment on it. Terrible customer service....will never buy a vizio again.....Buyer beware.

We purchased a Vizio UM_E390A1 about a year and a half ago at SAM'S Club for our bedroom. Beautiful picture at first, then, about a week ago the television would not turn back on or rather, when turned back on, the led power light came on but the screen remained black. Searched on the internet for some answers and discovered that this was a common problem with this product. Even chatted with Vizio tech support and was advised to take the television to a repair shop. This would cost about as much as the television. Very disappointed with the manufacturer, the technical support and the overall product. I/we will never purchase a Vizio product again. This is a prime example of a company like Walmart/SAM'S Club preying on the economically challenged consumer. Basically if you purchase a Vizio product you are screwed, even if you purchase the warranty that is way too pricey. Buyer BEWARE. Shop around and purchase a quality product that has a proven track record.

I purchased a Vizio 48-inch TV from Walmart online, August 13, 2014. It was delivered 8-15, with a cracked screen. Called Walmart, and returned the TV and was sent another one 8-19. This time, the screen was detached on the left side. Called Walmart, and returned it, and was sent another TV. Received it today. The screen was also cracked. Called Walmart, and asked for my money to be refunded. There is evidently problems with this product, and I will never purchase another one again. Maybe this is a blessing in disguise.

My Vizio TV is not even 2 months old and it's shutting off by itself, the sound goes in and out and it's not so smart for a smart TV. The 40 inch ei400 model is not worth the $398.00 I spent. I spend more time turning it on and waiting for it to load than I do watching it. I would not recommend this brand to my worst enemy!! If I had read reviews and done my homework before purchasing this raggedy television brand, I so would have went with Samsung instead!!!

Internal Damage caused to Vizio plasma TV being blamed on me. Both Vizio and WalMart (bought an extended warranty) refuse to replace it. TV was fine when we left our house. When we returned and turned on the TV, there was a large black spot with internal, cracks, lines and arc shaped cracks inside the screen. No outside damage at all. The TV has lines going up and down and also horizontal lines (all different colors both directions). The lines are worse at times and disappear (some of them) at other times. Sent pics to Vizio. They are certain we damaged the TV. Walmart refuses to replace it because they say we must have broken it if Vizio says we did. That many cracks and lines would certainly have caused external damage also if it was damaged from the outside. Everything is internal. There is no sign of ANY external abuse. No one will fix or replace it. I have just ordered a new TV.

I slammed a door in my house and the TV came crashing down. I contacted Vizio because I had heard about a stand recall. I was told there was nothing they could do. Warranty wouldn't cover it??!?!?? It's less than 60 days old.

Bought a Vizio 28" smart LED TV this afternoon for daughter's dorm at college. Hooked up coax and power. Will not read digital cable signals thru coax. Network setup requires user ID and password through college. TV will not allow a user ID. No WiFi, no apps, no internet. Long frustrating chat with support that resolved nothing and then, while staring in frustration at the only analog channel that came in, the picture started fading in and out, first so dark as to be black and then so bright as to be white.

We purchased a Vizio 32" model E320-A1 May 2013 and it quit working July 2014.... no pix or sound. After calling Vizio they informed me it would require repairs and we would have to pay since we didn't purchase an extended warranty. I called the repair service and explained the problem. He said "I don't even have to see it... It will cost $242 to repair." Guess he gets a lot of these calls!! We will not fix it. We are a retired couple so we will do without a TV for a while.

I bought a 42 inch Vizio. At first I thought that the picture and sound were great. Well I was wrong. I had problems with the sound going up and down by itself. Called about it and finally got someone out here to fix the problem (or so I thought). Since then the sound still goes up and down when it feels like it, you do not have to touch the TV or the remote. And now since the warranty is up (Barely) the TV now started to flicker off, and then when it came back on if there was wording on the show, it was backwards. Now the TV just shuts off on its own. Was able to turn it back on till about a week and a half ago.

My television screen won't turn on and I have only owned it for a year and six months. The television has never been damaged so we aren't sure what went wrong. I contacted Vizio and they will not replace it because the television is over a year old and I did not purchase a extended warranty. It’s a SHAME a customer should have to spend more money for extra protection. What happened to quality made products that last!!! I'm out a thousand dollars and will never purchase another product from vizio.

I would like to relate to you a recent extremely disappointing experience I've had with Costco and Vizio. The result of this experience is that I will never purchase a Vizio product again and I am considering changing my warehouse membership to competitor. In the process of cleaning my living room I bumped my 50 Vizio LED LCD TV. The next time that I turned the TV on it appeared to be broken in the upper right hand corner where I bumped it with my elbow. There were multiple colored vertical lines across the entire width of the screen. I cannot overemphasize how incidental the impact of my elbow was on the screen and there is absolutely no physical damage to the TV at all.

I'm sure I'll get a lynch mob of people who disagree but in all my experiences with Vizio as well as many friends and models we use at work, all being 32" or more, I have had nothing but good experiences with every one of them. All the models I'm speaking of were LCD based and all had easy to navigate menus, better than many bigger brands picture quality and have lasted over 5 years and counting. I wish I could say the same with the crappy Toshibas which have picture retention on an LCD. I never even thought it was possible on an LCD especially with no static images being left on. But our Vizios all still have great pictures and no issues. I recommend them for the more reasonable priced TVs over many Brands except Samsung and some Sony.

I bought TV at local Wal-Mart 2013 39 inch flat screen. Have problems with TV going black screen. I feel internal problems. Done this several times. I need recall and money refunded. It is amazing a person can’t buy good products anymore.

We purchased a Vizio E551i-A2 at Costco during their Black Friday sale for $599. Great price compared to other brands. Pros: The picture is very good from every source and the controls are easy to use. TV is very light and easy to install. Lowest cost smart TV in this size. Cons: TV freezes occasionally (will not respond to remote or buttons on TV) and must be unplugged to restore function. Volume occasionally goes to full on its own and the only remedy is to unplug the TV.

We purchased a 32-inch TV on 6/13/14. On 7/28/14, my son walked into his apartment to find the inside of the TV cracked. He lives alone, has no pets, and no one else has a key to his apartment. Vizio said he obviously impacted the TV in order for it to crack inside, even though the outside screen is not cracked at all. They came to this conclusion prior to seeing the picture, after which they confirmed their assertion that it was his fault. I asked them to look at the TV themselves before making this determination from Missouri, when the TV is in Miami and they refused. We will never purchase a Vizio again. Customer Service?

I recently purchase a 24" Vizio TV in April of 2014. As of last week the screen wouldn't come on. I called Vizio customer service and they said my TV was still under warranty so they would ship a box to my address. I told them when my 47" Vizio TV went out they sent someone over to the house for repair. Customer service said, "Well since that was a bigger TV it's harder to ship." I then said, "So you're telling me that since I paid for a bigger TV that you're going to make it more convenient?" And they would not extend my warranty for the 20-25 days my TV will be gone! Frustrated I agreed for them to send me the box to ship off my TV. She told me I would receive the box, packaging material, instructions on how to pack everything, and return shipping.

Have the same problem as others with my VIZIO E series 47" 3D TV that's just a few years old (2 1/2). Tried all of the "quick fix" options. They didn't work. Emailed VIZIO customer non support - got their standard "MORE THAN A YEAR - NOT OUR PROBLEM" ANSWER. I Have had NUMEROUS TVs that kept working into the DECADES, but this is my first TV that I've EVER had a problem with. STAY AWAY FROM VIZIO no matter if they do get a initial "good review" from someone. IMO - cheap TV - cheap parts - no longevity.

I purchased this TV (55 in model m550sl) 17 months ago and I had my first problem today when the screen went "black-ish"... By that I mean that it was lighted in the right/center area and gradually blacked out toward the edges. See the image I've attached. I purchased the extended warranty on this TV. To make a VERY long story short (multiple calls to the store where I bought it and to Vizio), based on my photos, Vizio determined that my TV is unrepairable and their solution is to replace my 17-month-old TV with a sub TV. What? What's a sub TV? Ok, well, that's just another term for a refurbished TV. I have nothing against refurbishing electronics, but is this really how they handle dead TVs that are only 17 months old? I paid almost $1000 for this TV and it's deader than a door nail and they want to replace it with a "sub-unit" (their words not mine). I will NEVER buy a VIZIO product again!!!

I bought a 55" Vizio flat screen from Costco. No problems at all with it for the first 2 years. Then all of a sudden it started (the warranty was up of course). In the middle of watching TV (not touching anything - not turning channels/volume or anything), out of the blue a VERY LOUD SCREECHING starts blaring from the TV and the picture immediately goes into an array of green & purple hazy lines (you can still kinda see some semblance of the image) then after about 5 seconds it shuts off all by itself. When you turn the TV back on - it's fine... until it happens again. The screech is extremely loud and scares the crap out of us when we're watching TV. The frequency of these outbursts is increasing. We are up to about 4 times per evening. Is anyone else having this issue and does anyone know the cause & and a way to fix it?

Sometimes the sound disappears and cannot be controlled. Sometimes an air raid sound scares the house as it cannot be turned off. I have written the company with no response. The tv was new when I wrote. Now it has been over a year. A mistake.

My new 70-inch video and audio just STOP. Vizio told me it's for under warranty but give me the runaround saying it would be repaired in 5-6 days. Referred me to HD repair who lied and lied and lied... I then called a 3rd time, got a foreign speaker who was rude and told me incorrect information. I asked for a supervisor and she actually told me "NO". She refused to give me her name, ID #, and was unprofessional. She then disconnected me and threw me back into the phone service. After waiting, a guy named Bob answer and said I was transferred to the wrong department. So I waited another 10 minutes... I am being told it could be two weeks...

Bought a Vizio E601i-A3-1 back in Dec 2013 - 7 months later, the TV started to fail with a few hours of use each day. A Dark red line appeared out of nowhere down the screen and stayed there. After a phone call to support, they agreed that I had to get the TV replaced with a "REFURBISHED" TV. Upon asking what happens if it failed again in 8 months, the rep stated "There will be a new 1 year warranty from date of delivery." Of course that was too good to be true. Turns out its only 90 days or till the end of the original purchase date, whichever is longer. After speaking to their customer rep, then Manager, who was a complete **, they stated they won’t honor the 1 year warranty stated by a previous agent. William WANG, you need to hire more competent CS Reps, because they suck just as bad as your TVs.

E470VLE - Clearly these TV have an inherent flaw, but when you contact Vizio CSR you get the run around. My suggestion is not to speak with the first tier person, demand to speak to a supervisor or manager. The first tier person’s job is to turn you away.

We purchased this tv on 6/20/2013 with no extended warranty. It cost $1699.99 plus tax. It has been a fantastic tv for one year and twelve days. It is now beyond repair due to a bad panel. Vizio said, "I am sorry but you didn't get the extended warranty." I assumed a tv would last more than twelve days beyond a year. Their offer was a 65 inch 3d tv with a 90 day warranty for $870.00. My dilemma is why would I spend another almost thousand dollars, of which I don't really have, to get another Vizio when the first one lasted just over a year. How many tv's are beyond repair after one year. This has been a very expensive mistake. Do not buy the Vizio 70 inch razor led tv or Vizio products in general.

Bought a Vizio 60 inch smart TV April 2013. Two months after the one year warranty expired, screen went black. Repair tech said it could not be fixed. Customer service was very rude and said they would do nothing to replace it and that I should have bought the extended warranty. I have read so many reviews of this exact problem happening after using the tv for just a year. Terrible product. Terrible customer service. Terrible company for selling a $1700.00 disposable tv to trusting consumers! Never buy Vizio!

We bought a Vizio 55" Smart TV from BJ's in April/2014.. Wow, how nice to have Netflix right on the remote!!! It worked just fine until about 8 days (June 27) ago when the Vizio all of a sudden came up with an error signal that there was no internet connection... although our internet connection is 5 BARS!! Called Netflix first and after they helped me for almost 45 minutes, they came to the conclusion I needed to call Vizio for a framework or some sort of check. Netflix customer service is GREAT! !

My kids bought me a 42" TV for our family room Christmas of 2011. It worked great up until 07/04/14 when it started popping and screen went black. There also was a plastic burning smell coming out of the top vents. Don't buy Vizio TV's!!!

My 48-in screen Vizio broke after I tried to turn it around to plug some cables. The TV's platform was what really broke. Can someone help me with that?????

Approximately 1 year old. Vertical lines appeared one day, a few moments later screen went white. Unplugged unit. Plugged back in and vizio emblem lights up and has sound but no picture. It's like it never reaches the point that it should say what input it's on.

Waited 8 weeks for a part to be ordered and delivered to a TV technician. Placed Multiple telephone calls each week checking on status. There was always some reason for the hold up and constant pointing of fingers between Vizio and HD repair blaming the other for one mix up or another. Never once did they seem to have the same information. After patiently waiting 8 weeks and still no repair we broke down and spoke to the executive head of customer repairs at Vizio. He was less than cordial, absolutely abrasive and intentionally insulting. He denied we were told by a technician the night before (on a phone call that was being recorded BY THEM) that they were going to replace the whole TV instead of sending a repair since that would be quicker than trying to arrange a repair with HD repair at this point.

The vizio company is the worst company I have ever dealt with.. My mom got me a Vizio that is over 3 years old and now I cannot update it to where it can read some of the newer discs... In other words.. I am screwed! If this is what Blu Ray was going to be, I would stick with DVD or VHS... Now I have to go and buy a new machine to stay up to date... Does not seem right... I am limited as it is... My words to everyone here.. AVOID this company as they will leave you hanging with a blu Ray that is obsolete... The only thing it is good for now are DVDs and older discs... Thanks for nothing VIZIO... They need to be shut down....

I bought a Vizio 40E April 29 2014 from Walmart and it randomly started shutting down and you had to turn it back on. Well that scenario escalated and since and I called the tech support and they told me that was not supposed to happen and they would swap it out for me as a courtesy for my inconvenience. Well once they swapped it out as opposed to me returning it myself to Walmart in the 90 days... I lost my warranty because now they owned the repair and replace and I had to play by their rules for this second swapped TV. Send photos 5x7 and with the menu posted next to the photo and then they would determine what the next step was... for $428 @ 7.00/hr job.

I purchased a Vizio 60 (Model: E601i-A3). 13 Months later a line appeared on the bottom. I was told this was out of warranty and took it to a shop. According the shop, "The Panel has a pixel out and is not repairable unless you change the panel which is no longer available". Vizio offered about $120 off a refurbished TV if I send back the original.

I had my Vizio 42" LED Razr TV approximately 3 years when it suddenly turned off and had no power at all (Vizio LED logo wasn't lit). Called customer service and was told to unplug and hold power button for 30 second to reset. Well that did absolutely nothing, and of course it wasn't under warranty anymore. So now I'll have to pay $175 to their repair company to have it fixed. Seems to me this is a scam they have set up here for the customer to spend more of their hard-earned cash. How does a $700+ TV break in 3 years???? You would think after spending that kind of money you would not have to worry about repairing or buying one for a long time. After asking around I found out a co-worker had purchased the same TV and had issues within a year!!! Also after reading many reviews on here, I discovered I should of never went with a Vizio in the first place! I won't even get into my problems with one of their sound bars, Lol, ridiculous!!! This is a company with no regard for their customers. So my advice to anyone who reads this is to spend the extra money and go with a quality brand.

Bought this TV November 2014 at Walmart for my son. He put it in the original box to move across town. He plugged it back in and now has lines. Didn't buy the extended warranty so I guess we just helped Vizio get a little richer by giving them $688.00. They are totally ridiculous and I will never buy another product of theirs. I don't care how cheap it is!

55" Smart TV is 2 years old (almost exactly) and today started to freeze when accessing Netflix. Cable works fine. Can't use remote at all, and the power/volume buttons on the side aren't working either. It looks like a few others have had this. Any suggestions? How would I know if they pushed a bad patch?

I bought this smart Vizio Led TV 12/4/12. All was fine until Jan 2014 then all went to garbage. Comcast has been extremely supportive and has been here 6 times to get it working, replacing modems, line etc. Vizio was called at my home by me and Comcast tech talked to Vizio tech. Absolutely nothing was resolved and this has been going on for 6 months. NO APPS work now and nothing will connect although signal strength is Great. So now Vizio wants me to mail the TV back to them and it will be 2-3 weeks before it is returned. So either I move the bedroom TV out to living room and lose bedroom TV or go without. After reading other responses on the internet, I have zero faith that this will ever be resolved.

My husband and I bought three new Vizio TVs for our home in May 2012. All different sizes and all worked fine until November 2013. In November 2013, the Netflix and Amazon apps on our smallest (32") model would only work sometimes. There was no particular pattern we noticed - different times of day, different amounts of programs watched before it wouldn't work anymore, etc. After dealing with it for a few months and assuming it was a Netflix or Amazon or even Comcast (our wifi provider) issue, we decided to try and resolve it.

I purchased 5, 32" TVs from Costco and after 6 months of use 3 of them had HDMI port issues. Customer service agents were rude, uninformed about their products and finally just push you to a 3rd party repair company. It has been 3 weeks and my TVs are still down.

We purchased tv from Walmart during the Black Friday sale...today, the screen showed lines and then went black...I had left the room and come back in the tv was off, then I turned it back on. The tv didn't work...I called Vizio and gave them the information and then they opened a case number. According to them, the pictures I sent showed the tv had been struck...empty room, no one there, tv had not been struck. Basically offered to sell me a new tv at a discounted price, wonderful customer service, right?

VIZIO Model M420SL - Purchased the tv in 12/12. A line has appeared in the middle of the screen. Contacted Vizio in 4/14, and they behaved as if they had never heard of this type of issue. Had me send pictures of the problem and then told me that the warranty had expired. Contacted a repairman, and was told that the problem was in the panel and common with the tv and could not be repaired. We paid a lot of money for this set for it to give out in about a year and a half. What can be done to assure that this company can not continue to behave in this way? And do we have any recourse?

Vizio 60 inch smart tv - While watching TV, it just went black. A few days later it looked like it was in the fog. I called Vizio, they said send pictures - I did. Warranty was just out. They gave me a repair number. They said it would be cheaper for me to buy a new one than to repair it. 1100.00 out!

4 months and 1 day after purchasing my Vizio TV, I came home from work and turned on the unit. The picture had red and blue vertical stripes over the bottom half of the picture. I called Vizio who had me email them photos of the TV. About an hour later, Nichole called me back and said the TV had a panel issue and they would be sending me out a replacement. The next day, she called back and left a message on my answering machine stating that after further review of the photos, it was decided that the TV was dropped or damaged by ME and this was not covered under warranty so no replacement would be sent.

TVs not reliable. Loss of picture and menu access failure.

This is the second Vizio TV that I have bought. The first one the picture went out two years after I bought the set. I called and they said that the warranty was up and it would cost me more to get it fixed than to buy a new one. This one is a 3D tv and the remote is gone and I have replaced the remote 3 times and none of them work. The only way to make the tv turn on is on the side controls. Anyone looking for a good tv, do not get a Vizio. It does have a great picture when it lasts.

About three years ago, we bought three TVs, two 55-inch, one 50, and the 55-inch are in spare room. Had these marks on them, willy lines in it, so we have thought it was where the paper was on it, so we washed it with special TV cleaning cloth. It would not come out. Nobody really watched it. People that time and again stayed in the room asked what was up with the TV. There might be at most a hundred hours on it. Moving our room, we went to that room, we have been one night, and seen what people were talking about. I worked at Toshiba for 16 years before they closed. I was part of the startup crew. I think I did every job there, total inspection and repair, fix and followed from start to finish, and I learned everything that had to do with them. So with what I learned, I know that our TV is made with seconds meaning there is something wrong with the TV. As an inspector I know that the screen got wet and was not dried right which gave it rust stains that cannot be removed!

My Vizio 55" television ceased to function after Vizio remotely downloaded an update for the TV. When I contacted the company, they said they would replaced the TV free of charge within 6 to 9 business days. By the 6th day, I received a phone call where the company offered to fix the TV. The representative said that somebody would call me in the next 2 days to set up a time or that I could continue waiting for them to replace the TV.

Bought a 42" Vizio 14 months ago. Two days ago, there appeared a dark strip in the middle of the picture. The "techs" at Vizio could tell me nothing other than that it would cost more than 2x the cost of the TV to get it repaired. I found this site and now see that buying this brand is the WORST investment I ever made. DO NOT BUY VIZIO.

I purchased my first August 8, 2014 as a surprise gift for my husband. Brought the set home, unpacked, plugged in - no power. Called tech service, spent an hour going through all the set up functions just to find out the TV was defective. So much for the surprise gift. Took set back to store, picked up the second set, back home unpacked and was very happy with the set for the most part.

The TV went off and would not turn back on after a firmware update from Vizio via the internet. It took them less than 5 min to tell me they would send me a different TV. Not a new one but one that had been returned to stock. I want a new one. This tells me they are having a wide spread problem with the firmware update effectively turning the TV off permanently. I bought the TV in January 2013 from Walmart. M550VSE. Serial # LWJANKAN4701384. Less than 16 months later it is kaput. I also bought the extended warranty and I am calling them today.

When we turn the TV on, get no video, no sound even though the TV is on. So each and every time we power on, we have to unplug the TV first, wait about 30 seconds and plug it in again to get it to work. Anybody know why this is and is there a way to correct this? This is the first and only Vizio product I will ever buy.

My experience with Vizio was terrible. I bought a Vizio Co-Star Video Stream in July 2013. Its Ethernet port never worked, but as it had a WIFI connection, I was able to use it until middle April 2014, when the WIFI connection also stopped working properly. Video Stream equipment without an Internet connection is virtually good for nothing. I contacted Vizio Technical and Support area, but they did not provide proper support to address the issues and were not willing to replace the unit, even considering it was still under the 1-year purchase period. Contacting Vizio support was a nightmare, a waste of time and humor.