Vizio Reviews
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About Vizio
Vizio manufactures sound systems and televisions with an emphasis on smart TV technology. Its product line includes LED, OLED and 4K TVs, which integrate voice control and streaming services. Since 2002, Vizio has focused on high-quality displays and affordability, with the goal of making advanced entertainment accessible to a wide audience.
Visit www.vizio.com/en/home- Good picture and sound quality
- Affordable price for features
- Frequent technical issues reported
- Inconsistent customer service quality
Vizio Reviews
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Reviewed Jan. 9, 2010
26 months after I purchased this 47" LCD Vizio it failed. Repair man said the main board failed $350. All I got when I contacted Vizio is that they sell millions of TV’s and electronic failures are commonplace and referred me to this website. I replied to him that I'll never buy another Vizio and I'll spread the word.
Reviewed Jan. 8, 2010
We purchased a Vizio 50" Plasma HDTV on June 17, 2007. I am embarrassed to say how much! The TV wouldn't turn on after the first six months that we had it. We were lucky that it was still under warranty and a technician came. It took about 4 weeks, but he came and fixed it. We didn't think anything about it and moved on.
In December 2009, we started having problems with the volume not working. But if you turned the television off and then back on, it would sometimes start working again. But then on January 4, 2010, the TV stopped working entirely. As soon as you would turn it on, it would immediately shut off.
We started researching the cost to repair the television to find that the repairs were as much as a new one would cost! As we researched things even further, we discovered that many other people were having the exact same problems with their Vizio televisions that we were having. We think it is ridiculous that a television that you pay that much only lasts for 2 years, if you're lucky!
Someone needs to shut this company down or make them stand behind this poor excuse for a product! We definitely learned our lesson, and we will research things before purchasing from now on! We are also spreading the word to everyone we know to not purchase a Vizio. They are a piece of crap!
Reviewed Jan. 4, 2010
I purchased a 26" Vizio HDTV from WalMart on 6/24/08. I paid $350 for this TV. In February 2009, the TV screen turned white and never came back on. There was sound but no picture, just a white screen. I contacted Vizio and it was still under the one-year warranty so I was able to ship it to them, they repaired it and they shipped it back. In December 2009, the exact thing happened again, white screen but still has sound. So I contacted Vizio again, only to find out that the original one-year warranty is expired and they only guarantee their warranty work for 90 days.
They gave me a phone number for a Vizio repair company but I have not called them yet because I do not have the money to ship the TV off to get it fixed and I'm sure I don't want to know what the cost will be to fix it. I told the Vizio representative on the phone that I would tell everyone I knew about my experience with their product and would highly recommend that they do not purchase those products. I am also telling everyone that WalMart will not stand behind the product they sell as well. Both companies should be reprimanded for poor business practices.
Reviewed Jan. 2, 2010
We purchased a 37 inches HDTV Vizio in November of 2008. In December of 2009 the TV power died. At first, there was sound, and then after that nothing. We did receive a replacement unit 2 weeks later and it also died after one day. We are having difficulty getting anyone from Vizio or Costco to rectify the situation for us. We want a store credit from Costco to purchase another brand. We do not recommend Vizio.
Reviewed Dec. 31, 2009
We bought a Vizio 32-inch HDTV flat screen from Walmart a yr. ago. My mom bought the same one at the same time. We thought we were lucky in our sleek new purchase. Well, a year later, the power keeps turning off and eventually my mom's never came back on. When we turn ours on, it turns off right away. It is funny how Vizio has good reviews at the places where the product is sold. Walmart makes its money and Vizio makes its money but the consumer is left paying hundreds of dollars for a product that lasts a year! Had I known, I would never have purchased this or any Vizio and my faith in Walmart and the electronics it sells is not good either.
Reviewed Dec. 28, 2009
I purchased WV32L TV in October of 2007 from Kmart. On December 26, 2008, I was watching TV and all of a sudden, the screen went black. It had sound but no picture. I tried unplugging it several times, nothing. From all the letters I've read from folks about their experiences with Vizio tech support, I'm going to waste my time, so I went to Best Buy and purchased a Samsung HD TV. By the way, the Best Buy I went to does not carry Vizio TVs! Wal-Mart and Kmart need to get Vizio TVs off their shelves. I will tell everyone that asked about TV not to purchase Vizio TV! I had a Magnavox 25 inch TV that lasted 27 years! By the way, I purchased an extended warranty to figure warranty ran out in October of 2009 and TV died in December 2009.
Reviewed Dec. 26, 2009
After 1.5 years, my 32-inch Vizio began clicking off and on and then eventually turned off for good. I have been doing some research and have found out that there is a problem with the power supply. This appears to be a defect. Vizio has not agreed to fix this as of yet. $550.00 down the drain!
Reviewed Dec. 24, 2009
Vizio HD TV started shutting down as soon as we turned it on 12/22/09. We purchased the TV in August 2007 from Sam's Club in Auburn, Washington. Today, 12/23/09, we were watching the TV and we heard a large pop sound and the TV screen went blank but we could still hear the sound. I called Sam's Club and they said that they have never had a problem with Vizio's and if I could find the receipt, they might exchange it. So needless to say, on Christmas Eve, we will probably cart this worthless piece of junk back to Sam's Club and see what happens. Wish me luck! I will keep you posted.
Reviewed Dec. 24, 2009
Part 2: As of December 23, 2009, I am still having trouble turning my TV on. I tried the unplugging this time, and it seems to come on with the remote. I will see what happens from here on.
Reviewed Dec. 23, 2009
I purchased a Vizio 42" HDTV in July 2006. In April 2009, the TV screen went black. You could still get audio but no picture. I called Vizio, of course the TV was out of warranty, and was told to unplug, wait a bit and plug back in. I did as instructed, and now TV doesn't even have sound. It will come on then click back off a few seconds later; a $1,499.00 piece of worthless junk. Of course now you can buy them cheaper than what I paid 3 years ago, but you would expect it to still work perfectly as it is in a bedroom where it wasn't even used much to begin with. Our 55" RCA is 16 years old and never had the 1st problem with it. This is ridiculous and Vizio will do nothing.
Reviewed Dec. 22, 2009
I'm at the beginning stages of what seems to be a prevalent problem! I purchased my 26-inch Vizio late 2007/early 2008 from Walmart and I paid $500. I had read that it was a very good TV, etc. On December 21, 2009, I experienced for the first time my 26-inch Vizio TV not turning on first via the satellite remote and the actual TV remote and then later the TV panel. First, I thought. "Hey, why won't this turn on," and thought it was the satellite remote and decided to try the TV remote and it had the same problem. When I pressed the remote, the amber light would go out like usual but the TV would not actually turn on. Then I could see a faint, dull light on the screen as I pressed the remote(s) continuously but there was nothing.
After experiencing this several times today, I thought, "Oh oh, something's up!" I decided to go online and see if this has been a problem and viola, a site filled w/ pages of complaints of the same problem! I own an old Zenith 27-inch that I've had since 1988 and it is still working! I had to put it in the shop once but only after I owned it for a while and the cost was nominal. While I'm at the very beginnings of this problem, I'm not sure what's to come w/ my experience. This is the first day and I'm out of warranty and, of course, I have not called Vizio yet. I have to wait and see what happens over the next several days. Once this plays out, and I'm so hoping my TV is not a lemon, stay tuned to part two.
Reviewed Dec. 21, 2009
Vizio P46 46" plasma TV turns off and will not come back on. Company told us to unplug and turn back on with no results. They did replace TV and still had same problem. I paid over $1,200 for a lemon. With all the consumer complaints I've read on the internet, I can't believe Vizio is not ordered to make restitution.
Reviewed Dec. 20, 2009
After having my Vizio about 18 months, the TV failed to power up correctly, turning on and off several times. When I unplugged it, thinking this might fix the problem, I was surprised when it failed to fire back up. It was dead after only 18 months.
Reviewed Dec. 18, 2009
We spent $1,400 or more on a 50-inch plasma less than two years ago. We lost the picture so we thought it had to be our cable. The cable guy came and checked it all out. He said the coaxial must be out because we could still use the CD video player. I called some repair shops and they all just laughed. We didn't even have to tell them it was a Vizio. They knew what it was when we told them of the problem and that it was only 2 years old. They said 2 years was about all you could expect from a Vizio. This will be the last Vizio I or anybody I know will get. With a product like that, don't expect the company to be around very much longer.
Reviewed Dec. 17, 2009
I bought the high definition soundbar and subwoofer and I must say don't waste your money on them. The subwoofer never connects and I'm always having to reset the damn thing and you're lucky if it even connects. It's not worth the money. Stay with cables in my book. They definitely need to spend a bit more work on the wireless technology.
Reviewed Dec. 15, 2009
I purchased a flat screen TV on 2/28/08. It got broken on 12/12/09 and was out of warranty. When I complained to Vizio, they sent me to this website. I expected a new flat screen TV to last longer than 22 months! I had to purchase another TV. Believe me, it will not be the same brand!
Reviewed Dec. 10, 2009
I purchased a Vizio VP322 last Dec. and, in a few weeks, started having problems with it, like I have recently found out that many consumers have, with turning itself off when I tried to turn it on. The last time was 3 days ago, it took 15 attempts to get it to stay on. Now it is on all the time, 24/7. Vizio seems unwilling to help me out. They did offer me a courtesy repair if I could find the receipt. That is what prompted me to research the problem and find out that this is an inherent problem with this TV. I tried to get a copy of the receipt from the Walmart Store where I bought it but because I paid cash and could not pinpoint a date, that was useless. I will never buy another Vizio TV again!
Reviewed Dec. 10, 2009
TV went on off randomly and then a loud pop. It's now completely dead. It's only 2 years old and barely used and there is no response from the company.
Reviewed Dec. 9, 2009
I bought my 42" plasma TV from Walmart on Sept. 26th of 08. I turned it on last week and found a line running straight down the screen about 3/4 of the way over it, on all settings. I called Vizio and they said I didn’t buy the extended warranty. So, I was a soldier. I am disabled with MS and live on SSI. I saved 2 yrs to buy at $750.00 dollars. Walmart won’t even look at me for it’s there where I purchased. There was nothing I did, why should they be able to take advantage of us? I couldn’t afford at the time of purchase, but everyone said digital is coming and your old TV won’t be any good. Is this what we get for buying something the store salesman says will last at least 10 years with no prob.? I know there are things we can’t foresee, but come on.
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I got a $40,000 loan from Sallie Mae in 2005. At the time, I was anticipating to have a culinary career and be able to pay upon graduating. During the final semester, I did make some interest payment on the loan to help keep it low. After graduating, I was able to get my career started and made payments on time. Then, unfortunate circumstances happened. I lost my job and so I used the forbearance option.
As the years went by, I struggled in finding another career and doing my best to make payments. Today, I work a job I was lucky to get with this economy, have exhausted my forbearance usage, and have not been able to make payments since I make less than $20,000 yearly. However, they keep harassing me by calling my home or work wanting to collect my payment which are still not affordable. Thanks to cost of living.
I am planning to file bankruptcy even though Sallie Mae can't be discharged. But even then, I still won't be able to afford their payments, again, due to job market/cost of living. One rep from them even said, "Can't you skip rent one month?" or "Borrow from a friend to make your loan current." Oh, yes. I am going to risk being evicted. I don't think so. I can't get an additional job, friends/family can't help pay my debts. So what can I do?
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I have a Vizio 36" TV that I bought in August 2009. Today, it developed a blue line down the middle of the screen. Of course, the warranty was only for a year. You do not expect to pay that kind of money for something to last a year!
Reviewed Sept. 5, 2009
I need to remove my comment about Vizio because they fixed my problem, thanks to Consumer Affairs.
Reviewed Sept. 4, 2009
Vizio PV322 died 1 year and 2 weeks after purchase on 8/02/08. I did not buy the extended warranty because it cost more than 1/3 the value of the purchase price ($518). Vizio will not do anything. The repair company Vizio recommended wants up front, $320.
Reviewed Sept. 4, 2009
I bought a Vizio 42-inch TV back in November 2007 from Costco. Around Super Bowl time 2008, the TV experienced the "pop of death" and became useless. Costco had a 90-day return policy, and I was a few weeks out but managed to get them to refund my money by escalating it to a regional manager. I need a TV for the game, so I added about $300 more and bought a 47-inch Vizio. I felt I was "saving" about $300 or more compared to other brands like Samsung, Sharp, Sony, etc. And I thought my 42-inch Vizio was just a lemon.
I have owned the 47-inch Vizio for about 1 year and 8 months and ran into a different issue. The TV locks up and the screen freezes. The remote and on TV controls do not work, and you have to unplug the TV to shut it off. At first, this problem happened 1-2x a day, which is very annoying. Now, it happens every 30 minutes or less, so the TV is pretty much unusable.
I'm still within Costco's 2-year warranty, which I am thankful for because I have arranged for a repair next week. The problem is my warranty expires in 4 months, and looking at the listed issues experienced by so many others as well as my own experiences with Vizio, I'm pretty sure I should be saving for a new TV. You can be assured I'll save longer in order to get a different brand. All TV brands do have lemons and issues, but Vizio seems to be way above normal. Also, the initial $200-400 you think you may be "saving" is worthless when the Vizio dies in 1-2 years and is out of warranty when a higher quality set lasts for 5+ years.
Reviewed Sept. 3, 2009
Around mid-August 2009, my 47" VIZIO television just blacked out. I've had it for about two years, so it is not within the manufacturer's warranty. I called the customer service support line and they gave me the number for ITI, their technical service company for those past warranty. I called 1-800-526-1084 and was given another number to call. I then called the other number, left a voice message and no one has called me back. I bought the 47" and a 42" from Sam's for about $2200 total. The 42" is still working (for now). After reading other consumer complaints with the same problem, I can't believe their TVs are still on the market. If there is ever a class action lawsuit, please contact me.
Reviewed Sept. 3, 2009
I purchased my 42 inch Vizio TV in 12/07 from Dell. It is only 20 months old. So the year warranty is over. The other day, I was watching TV and all of a sudden it made a loud noise and went black. The TV was still on, but the remote or the buttons on the side did not work. It would not turn off unless it was unplugged. The Vizio tech knew exactly what it was and referred us to a Vizio repair place. They took 5 days to get back with us and said that it would be at least $400.00 to repair and could be more if something else was found. This is so upsetting! When you pay $1,200.00 for something, you expect it to last longer than a year and a half! After reading many of the same complaints, I think there should be a recall on these TVs! We should be able to get our hard earned money back! It's not right that Vizio has not done anything to resolve this problem! Consequences: I’m still making payments on something that stopped working after a year and a half!
Reviewed Sept. 1, 2009
I called Vizio so many time regarding my TV because it stopped working. The TV was purchased 13 months ago but nobody gave me any reason. The last call I made on customer service told me, "You had bad luck with your TV." My case # with Vizio is **.
Reviewed Aug. 30, 2009
I bought a Vizio flat screen TV in Oct. 2007 from Sam's Club in Flagstaff, AZ and paid $1025. A week ago, I was watching the morning news and I heard a loud pop and the screen went black. I turned off the TV and turned it back on. Nothing happened. I called the tech support at Sam's Club and he had me do some tests on it to see if he could fix the problem. He couldn't. He then gave me the number for Vizio's tech support. I called the number and was on the phone with him for 45 min. He had me do the same tests that I did with the Sam's Club tech. It was the same problem, he couldn't fix it or tell me what was wrong either. He said he would check to see if anyone else had the same problem. He said there had been no reports of this problem with any of their TVs.
I then got on the web and pulled up Consumers Affairs and got into electronics and went to Vizio TVs. Boy, was I surprised! There were hundreds if not thousands of the same problems. There were so many I got tired of reading them. I found out the Vizio tech lied to me. I now have a $1025 Vizio TV that doesn't work. It lasted for 1 year and 10 months. That's an expensive TV. The 42-inch TV is still being sold and I don't know why? If they have the same problem with the other TVs, then why are they still selling it and not take it off the market!
Reviewed Aug. 29, 2009
I bought a 42" Vizio LCD TV in February of 2008. The picture froze on the TV in August of 2009 and the TV will not turn back on. I spent about $1000 on the TV. The warranty has run out and the repairs are super expensive, no local places can get parts to replace it. I cannot afford to buy a new TV and would expect that the manufacturer would back up their product which they do not, past the 1 year warranty.
Reviewed Aug. 26, 2009
I bought a 32" Plasma VP322 in May 2008. In October 2008, TV went black and could not be repaired. Vizio sent free replacement. Screen was shattered. Vizio sent replacement. It worked fine for 9 months, started having trouble turning it on. It would turn on and then turn off. It does nothing now. Warranty is out so they will do nothing but refer you to repair shop. That's $650 for less than 15 months. I will not buy Vizio ever again. I have 3 old style sets over 6 years old and still going, heavy but reliable.
Reviewed Aug. 25, 2009
My elderly mother bought a 26" Vizio HDTV 1-1/2 years ago. Suddenly, the remote didn't work. Hoping that the batteries were shot, I put in fresh batteries to no avail. I then bought a universal remote from one store and that could not be programmed. Hoping the first universal remote was faulty, I bought one from another store. That did not work either. The result seems to be the sensor eye and the Vizio tech said since it is out of warranty and she did not purchase an extended warranty (Walmart did not offer such an option to her), the best they could do was to find us a local service person. After reading online of numerous complaints about this television, I will never buy a Vizio product again. This was not an inexpensive machine and should last for more than 1-1/2 years I would think. Walmart also reiterated their return policy for electronic items is a mere 15 days.
Reviewed Aug. 24, 2009
I was watching TV and it went pop and no picture or sound. It won't turn off, only black screen. This 42 inch TV is junk. I bought the TV for $1000 less than two years ago. After searching, I saw that it is the black death of Vizio. There definitely needs to be a class action suit to shut down this television company.
Reviewed Aug. 24, 2009
On July 26, 2008, I purchased a Vizio 42" LCD TV from Dell. In August 2009, my TV started to flicker and then go black. I still get sound out of the TV but no picture. I called Vizio tech support, and since the warranty expired one month earlier, there is nothing they can do to help, except give me a repair number. I still owe a lot of money for a lemon TV that I was so proud to recommend to others. Not anymore!
Reviewed Aug. 22, 2009
In December 2007, I purchased a Vizio JV50P HDTV10A plasma television from Sears. On August 20, 2009, a bright pink vertical line suddenly appeared on the screen. After checking that it was not caused by my satellite service (by pulling the cable and trying both my VCR and DVD, which still showed the pink line), I called Vizio customer care. I was told that the line is caused by a bad gas node and cannot be repaired, that I have to replace the entire unit. This product is 8 months out of its original manufacturer's warranty, and I still have over $600 in payments left from the original cost of $1,600.
I have now found an overwhelming amount of Vizio owners with the same problem of their televisions developing major problems after approximately 1 to 1-1/2 years of ownership and out of warranty. Vizio does not stand behind their product and if there is no extended warranty purchased on the product, the consumer is left holding the bag. The Vizio rep stated that the least little bump to the TV could cause this problem. However, the TV had not been moved since being installed. We have no children romping around the house, and the only time it is touched is to dust it. If it is true that the smallest bump would cause this issue, how is it that it does not happen in shipping and/or delivery and installation? Ridiculous excuse. These are defective products that should be recalled and the consumers made whole.
I have suffered a loss of $1,600, with over $600 left to pay on this product on my Sears credit card. I cannot afford to simply go out and purchase another unit. I am now left with a defective television and a situation of throwing good money after bad.
Reviewed Aug. 21, 2009
We bought our Vizio 47" HDTV at Costco in Leesburg, VA on 8/23/06. We got the pop of death this morning, 8/20/09, just shy of three years out of the box. Clearly, with all these complaints, Vizio makes an extremely poor product. Costco either needs to not carry it, or, if they are going to stick with their policy on electronics of no returns after 90 days (where it used to be "bring it back, whenever") and have an "extended warranty", the extended warranty for junk like this needs to be more than 1 year.
Reviewed Aug. 20, 2009
I have 2 Vizio LCD televisions. Both are now out of warranty and both are having trouble with their built-in digital QAM (Clear Cable) tuners. The 37" will not function anymore in DTV mode, and the 20" has trouble displaying my local unscrambled DTV channels (my other sets work fine as does my LG set-top digital tuner box). Vizio told me to basically pound sand (out of warranty, out of mind). What a terrible consumer products company! Shame! These were not cheap sets to buy and I will never make the mistake of recommending Vizio or purchasing again!
Reviewed Aug. 19, 2009
I purchased a Vizio GV42L HDTV in 2007 and it died a few days ago (2 short years). I found tons of similar and different complaints from consumers with Vizio. This is a manufacturer defect and we should demand recall. I paid $1,100 for this TV and for me to throw this unit out after 2 years is unacceptable. This is a crime committed on consumers by Vizio. I demand action.
Reviewed Aug. 16, 2009
In August 2007, I purchased a 37-inch Vizio LCD from Wal-Mart near my home in Indianapolis for nearly $700.00. The television had one of the best pictures that I've ever had on a television and was very satisfied until March 2009, when there was a brief "pop" in the TV and no other picture or sound came from the device. I called Wal-Mart, and they stated that I had to contact the manufacturer and report the issue. But they commented that if I had no extended warranty, there was little hope that any repair could be done. Sure enough, I contacted Vizio customer service to no avail. They said that there was nothing they could do and referred me to a local TV repair. I then did some research online, thinking that someone out there may have some idea what was happening to this television. What I found was very discouraging - hundreds of accounts of people with the exact same issue with the exact same outcome. If there is a class action suit, I wish to be a part of it. Thank you.
Reviewed Aug. 15, 2009
I bought a Vizio 32" Plasma in July 2009. One month after warranty expired, I started having problems with TV cycling on and off up to 20 times before starting up. Customer service says there is nothing they can do since warranty has expired. That's $600 for a one-year television, unbelievable. I will never buy another Vizio product.
Reviewed Aug. 12, 2009
My children were sitting and watching TV and it, all of sudden, went black. The sound was still on so I thought maybe the video cord was loose or something. I tried everything and realized that nothing was going to work to fix this problem. I got the same runaround as everyone else. The TV is worth more to fix than I paid for it. Are you kidding me?! This is ridiculous. What kind of company puts its products out there and sell us a bill of goods that's worth **?! Put my name in the pot for the lawsuit! People don't have money to throw out the ** window like that. I've only had this blasted thing for one year!
Reviewed Aug. 10, 2009
My Vizio 42" went blank while watching it and never came back on. With no warning signs, it just blacked out. Vizio tells me that they can fix this problem for only $400 plus labor. Ouch. I searched around and they aware that this happens and this could easily be recalled. Vizio stinks - no more business for them.
Reviewed Aug. 10, 2009
As every other consumer who purchased a Vizio TV, we thought it was a great deal and good product. Boy were we wrong. Our 47-inch Vizio went out after only 2 years. We heard a pop and the screen went black. After reviews that I have read now, this is known as the pop of death. The TV has a black screen with no sound. Estimated cost to repair is $600-800. Customer service at Vizio seems to know this is a problem and yet it still continues to happen. They should be replacing the TV or recalling them.
Reviewed Aug. 7, 2009
I too purchased the 42" LCD, and 16 months later, there was a loud pop and the screen went dead. I've had zero luck with Vizio on this problem. It has become very clear that they do not care much about customer service. It's time that the message was put out there that Vizio is in the market of taking money and not returning you with a quality product. Stay away from Vizio.
Reviewed Aug. 2, 2009
Dark screen of death on my Vizio TV that I see has happened already to so many. Anybody out there actually care? Not the greedy profit motive company, of course. Person status without liability, it must be nice.
Reviewed Aug. 2, 2009
I bought a Vizio LCD 47" TV (GV47L FHDTV) on 12/28/07 and 3 months after the warranty expired, the TV expired as well. I experienced the same problems like so many others on this site. I turned the TV on and all you hear is a click and the screen stays black - no flicker of light, no sound, and none of the controls work. The only way to turn it off is to unplug it. I called a few repair shops and a couple refused to even work on Vizio saying they were too cheaply made. I finally found one that would work on them and said he sees them coming in a lot for the exact same problem as mine and that it was probably the power supply and would cost around $500 to fix it, but he wanted $100 just for the estimate. He said there were over 100 screws in the back and he hated working on them (is this the evidence we need that Vizio really screws it's customers?). So with this new found information, I called Vizio and they played dumb pretending they didn't know what I was talking about. All he would do was give me the number of the nearest authorized shop but that I was on my own since it was 3 months past warranty. Then, I go online and see this exact same problem is widespread as soon as the warranty expires.
Reviewed Aug. 1, 2009
In June of 2008, I purchased a 42 inch Vizio Plasma television from Walmart. The salesman told me that it was one of the best TV’s that they sold in the store. Great TV until 1 month after the warranty ran out. The screen went black but there was still sound. I called Vizio and they said that there wasn't anything that they could do because the warranty had expired.
I called a local TV repair store and they said that I might as well throw the TV away because Vizio was junk, and that it would cost more money to fix the TV than it would be to buy a new one. There should be a recall on this company's products, I have looked all over the internet and this seems to be a very common problem. I had to buy another TV. The way the economy is there should be better standards that the company should have to meet. My new TV sure wasn't a Vizio this time.
Reviewed Aug. 1, 2009
I bought a 42-inch Vizio LCD in January. It has beautiful picture. I have no complaints. In July, the pictures started "snowing," so I thought it was my dish. I called DISH and they had me undo the Vizio co-axial from the receiver - kaboom! Shock and sparks. I figured that I might as well change over to DirecTV and upgrade to HD. The DirecTV guy comes over, runs the wires and hooks up all the other sets and then gets to the Vizio. He connects the HDML and co-axial - and kaboom! It sparks and blows out the receiver and the wiring to the roof dish. I called Vizio and they send a very smart, sharp repair woman. She replaces the motherboard, powers it up and there's the beautiful blue screen. Then she hooks it up to the DirecTV receiver - kaboom! Sparks, etc. I bought the extended warranty, but I am in the 1-year manufacturer's warranty. I would love to haul the TV back to Wal-mart because the darn thing scares me to death. They are shipping a new television in their infamous 3-5 days. I’m not sure I want it after reading this.
Reviewed July 30, 2009
We purchased our Vizio 42" plasma television from Costco just over three years ago for over $1600. Now, we have no picture or sound at all. The TV will turn on, but no picture shows. I called Vizio customer service, and they transferred us to tech support. We talked to a very nice young man, but he was only able to provide us with a number of a repair shop. He said our TV was out of warranty, and there was nothing that he could do to help us. It sounds like there is definitely a flaw in these TVs. Someone needs to make this company stop making these defective TVs. The tech said that all electronics go bad, and I laughed when I told him we hooked our 1991 Magnavox back up when the Vizio died. It's pretty ridiculous to say a $1600.00 TV should only last a couple of years!? Count me in on the lawsuit!
Reviewed July 29, 2009
I bought a Vizio flat screen TV approximately one year ago and right at the end of the one year warranty, I get a bright red/green line appear right in the center of my TV; it goes from top to bottom. Same story as most. Vizio company swears there's nothing they can do because the warranty just expired. Go figure! A $600 TV that didn't last a year.
Reviewed July 29, 2009
I bought a Vizio TV (gv47l) a year and a half ago. About a month ago, I noticed it would freeze up; and I couldn't change channels or change volume. Last week, it wouldn't ever turn on. I called Vizio, and they said it was out of warranty. So they had me call their repair service. In short, it was going to cost me $435.00 to fix it. I was led to believe Vizio was a good product. Wrong!
Reviewed July 28, 2009
I bought a Vizio 42" TV two years ago, and now, it has developed a black bar about 3" wide down the middle of the screen. Of course, the technical support people said it was out of warranty and they could do nothing about it. I really think a major appliance costing over $1,000.00 should last more than two years. I just want my name added to the list of unsatisfied Vizio TV owners who will never buy another one.
Reviewed July 28, 2009
We bought a new 47-inch TV from Walmart in April 2008. Within a month of purchase, the TV would lock up and the only way we could change channels, change the volume, or turn it off, was to unplug the TV from the wall. We called the Vizio service number and were told that it was the cable company's fault. Silly us, we believed them. But the cable was supposed to upgrade to digital in the next year so we let it slide. So, on average, every 3 days or so, we would have to get behind the TV and unplug it. Now, the picture is terrible and when we called, they said that it is now out of warranty. We called the repair shop they recommended and the serviceman thinks it is a bad signal board. A new signal board is going to cost $600 or half price of the TV when new.
We called Vizio back and expressed our concern about the cost and they told us we should just buy a new one. We asked what we should do with the old one as $1,200 for a year's worth of headaches doesn't seem right. The rep at Vizio said we could look on eBay for one that might have a bad screen but with good components. We said that we called right after we bought it and had problems and that it seems this TV was a lemon right from the start. This will be the last Vizio product we will ever buy. Thank you.
Reviewed July 26, 2009
We purchased a 50" Plasma TV in July 2007. Not even two years later, of course, the warranty is up. The TV stopped working. I called customer care to be told the warranty expired and that it would be $650 for a repair person to come to the house, then whatever they find wrong would be an additional charge. This was in fact a major purchase and I cannot afford this; therefore, I have no TV.
Reviewed July 26, 2009
I bought a Vizio VX32L 32" LCD HDTV on 6/24/07 from Costco Warehouse in Potomac Mills and it went dead in June 2009. The power light did not turn green when you you hit the power switch on the device and the remote. The LCD is just silent. I called in to file the problem on 7/9/09, 15 days after the 2-year warranty "mark". Vizio's tech support said that I am out of warranty and there's nothing they can do to help. The case number is **. I called Costco Concierge multiple times and I got the runaround. I am still waiting for a callback from the manager of the warehouse where I picked up the LCD. One more important note: the LCD was manufactured in June 2005, Vizio's tech support pointed it out when I gave them the serial number. The sticker behind the LCD has also confirmed the manufacture's date. It means that I purchased a "new" LCD from Costco in June 2007 that was manufactured in June 2005 and has stopped to work in June 2009. It looks like that I am out of luck, out of $599.99 paid for it.
Reviewed July 25, 2009
We purchased our Vizio L32 HDTV 10A on March 17, 2007. In March of 2008, we had to replace two boards in our TV, one being the main board. In return, we never got the receipts of the repair. But since then, it was working well, until recently, 2009. Now, it's getting harder to turn the TV off. You must hold in the power button for a number of seconds for it to power off. Plus, we also have a gray smoky haze at the top center section of our screen running down the center of the TV screen. It is slowly getting wider and longer.
Reviewed July 18, 2009
I purchased a flatscreen 42" Vizio TV 19 months ago (2007) as a Christmas present for my husband. On July 18, 2009, it just went blank suddenly and stopped working. This was an expensive, major purchase. My husband worked all day Saturday, only to come home and find that his great TV bit the dust. I cannot afford a new TV, and no one gives a hoot anyway.
Reviewed July 17, 2009
Add me to the list of dissatisfied Vizio owners. I bought a 50" plasma from Wal-Mart 18 months ago. I came home the other day, flipped on the set, and nothing. Zero. LED went to green, and then within 30 seconds, it flashed orange and then off. I called Vizio. They said sorry and that it's out of warranty and to call a number. I called them, and they said for $607.18, they'd fix it. Flat price. I told them "Thanks, but no thanks." I called around to a local repair shop, which carted it off this morning. It was $99 to diagnose the problem and provide an estimate. Like everyone else, I thought Vizio was a strong brand. But to have it simply fail after 18 months is unacceptable. I'm in if there is ever a class action brought to bear on these guys. There's bad design or bad quality of the boards inside this thing.
Reviewed July 11, 2009
I purchased a 32-inch plasma TV 13 months ago and now, it won't turn on. Vizio told me it is out of warranty and there's nothing that can be done. So I am out $460 and I can't afford even a $20 TV now. I am very upset and would like to be part of the class action lawsuit, but I do not know how.
Reviewed July 10, 2009
Vizio P50HDM has parts and manufacturing errors and Vizio should cover the repair even without the product's warranty since so many people has this problems. I had my unit for 3 and a half years and it has a lot of red pixels on dark scenes.
Reviewed July 10, 2009
This TV quit working after 13 months of ownership. It will not turn on. For two weeks, it had been taking 4-5 minutes to turn on. I called technical support and they are of no help since it is "out of warranty". I have read many complaints of the same product on the internet. This should be looked into. If Vizio is making a defective TV, there should be a class action lawsuit started! We paid $600.00 for the TV and are out this money with no product after one year.
Reviewed July 1, 2009
On 11-8-08, I purchased a 32-inch TV. On 3-12-09, the TV went out. Vizio had a technician come out to install a part that was supposed to correct the problem. Not! On 4-1-09, Vizio sent me a new TV by UPS and asked me to ship the old one back to them. On 4-18-08, the TV went out again. Vizio replaced a part. On 7-1-09, the TV went out again & Vizio agreed to ship me a new TV. I am going to contact them each time I have a problem with my TV. This is crazy. I will never buy another Vizio ever.
Reviewed July 1, 2009
My wife and I bought a Vizio VX32L TV from Sam's Club in Feb 2008. By June 2009, there are red pixels or spots all over the screen. I contacted Vizio which told me to take pictures of the TV and the screen and email them the pictures to see what was wrong. I was then told it was out of warranty. I sent the email and photos and never heard from them. I waited and called again to have them just tell me that this was out of warranty and I needed to contact their out of warranty service company. I told them I have never had a TV that has only lasted 16 months and wanted to know what they can do to help. They said they make millions of TVs and that there is always going to be a few that go bad when you have electronics. I hope someone see this and finds out the truth about their crap.
Reviewed June 28, 2009
Our 16-month old Vizio 32" HD TV just quite working. We called to ask for troubleshooting. Vizio customer care could care less and just told us to turn it off, hold power button for 30 seconds and turn back on. Nothing more happened. Then, we called for repairs. The repair shop charged us $50 just to look at it and then said it would be $350 to repair the TV we bought for $550. I thought I would have a TV for at least 5 years, not just 16 months. I am out $550 plus tax for the TV and an additional $50 to be told it is a bad brand and it would cost $350 to fix and would not be guaranteed after 90 days. The repair shop would not recommend we buy Vizio again.
Reviewed June 23, 2009
I purchased Vizio 47 inch television, GV47L fhdtv. Two years and two months later, the screen is blank and no sound. It was out of warranty. Estimate to repair was $425. I spent about $1600 to purchase. Is this a common problem with Vizio? I have read many complaints similar on the internet. Also, after speaking with Vizio about repair, I was contacted by a person stating I should have bought an extended warranty. I am now in the process of trying to find another estimate locally. Vizio gave me the telephone number of ITI Repair. They just contacted me today after one week wait and troubleshoot over the line to give above estimate. I also purchased another Vizio TV in November 2008. I have had one problem with it turning off by itself. I reset the TV by unplugging everything and it seems to be okay now but I worry about later since reading online problems of other persons purchasing Vizio televisions. Thank you.
Reviewed June 22, 2009
Vizio screen went up long before the Sony which was purchased at least two years earlier. I am very dismayed because I know defense contractors rely heavily on Vizio products in equipment which is supposed to keep our troops safe. I plan to write their Congressman and request an inquiry into the suitability of Vizio as a supplier to defense contractors. I am willing to join class action suit against them for providing defective equipment. I am very disappointed both in their results and in their response to consumer complaints. Paying for cable and not having a 42 inch screen to watch it on is quite annoying but not as frightening as thinking about the thousands of lives that could be lost if one of their shipboard displays goes bad. We have a larger TV but that is not the point.
Reviewed June 22, 2009
My 42-inch Vizio was 3 years old and did the same as 40+ sets did in all the complaints I read--the pop of death for the TV. When is a class action lawsuit going to start? I'm out $1200.00.
Reviewed June 17, 2009
We purchased a Vizio 50'' plasma TV less than three years ago. Last night, the TV made a popping sound and now it no longer works. We bought directly from the company and our warranty was expired, so we are hard-pressed to find somebody to help us. Our first call to Vizio resulted in them having us call the repair techs they use. After repeated calls and several messages, we have yet to hear back from them. I began researching on the internet and found that tons of people have had the same problem with their plasma. I called Vizio back saying that we couldn't get a hold of their tech people and they sent us to another tech company they use.
Unfortunately, this company has no service reps in our area. When I told the Vizio guy about all the complaints I read about, he said basically that plasmas break easily and he was surprised that ours lasted this long. He went on to say that many companies are no longer making plasma TVs because of all of the problems. We've also called other techs in our area and they either don't service Vizios or they don't make house calls. Our TV is mounted and we have a small car. Just getting it somewhere is next to impossible!
Reviewed June 13, 2009
We purchased a Vizio 42" LCD online through Dell in January 2008. Last month, I read an article in Orange Coast magazine about the owner of Vizio and his struggles with his life. I was really pleased with my Vizio and thought we made a good investment. Then, last month, the Vizio went dead! I finally unplugged and plugged it back in. All I got were vertical lines on the screen. Vizio was contacted and I was told I was out of my one-year warranty period and they would not do anything about it. We had the TV for 15 1/2 months. We then contacted Dell and they said they could not help us and we should call Vizio.
We called Vizio again and they instructed us to have a technician come out. The tech (PVS Electronics) came out and determined that it needed a new "panel". He told us he contacted Vizio and they told him they don't carry the part for the TV. I am so disappointed and frustrated with Vizio. This is a horrible product, quality and customer service. I expected this TV to last at least 5 years! We will not be purchasing a Vizio again nor will we be recommending a Vizio to any friends or families. We spent over $1200 for the TV, mounting and installation! My kids loved it! We are now in a financial position that we can not afford to replace it.
Reviewed June 8, 2009
I exchanged a defective Vizio 42" plasma flat panel TV. The TV was purchased across town at another Wal-Mart. They could not exchange the TV (out of stock), and sent me to the Burgess Road store, which had the TV in stock. The TV's sales price had been reduced by $100.00, but they did not offer to pay me the difference. Had I simply returned the TV, I would have received the full price I paid, and then could have purchased the reduced price model across town.
Certainly I lost respect for the Sam Walton philosophy. It obviously did not make it down to the assistant store manager at either store I dealt with. Service today is everything, and my business will continue with those whose service is foremost in their attempt to garner my business. I feel I am owed $100 by Wal-Mart, and an apology for the rude careless behavior of the store’s management.
Reviewed June 8, 2009
My TV continues to randomly power off.
Reviewed June 5, 2009
I purchased a Vizio LCD TV with model number L42hdtv10A 2/27/2007. Remote no longer will control the TV. I changed remotes; however, the TV is the culprit we believe. For about a month now, the remote would work for a few minutes then would not linger work. Sometimes, the TV goes off without touching anything. I have called Vizio to find our about repair, and no one will return my phone calls. Just found out that Vizio does not let most TV repair shops buy parts so they cannot repair my TV.
We live in the middle of Wisconsin, and so far, we have not been able to find anyone who will fix our TV. When I called Vizio, they were rude and very unhelpful.The "reps" from Vizio have given me 4 different phone numbers, a different one each time I have finally gotten through to them. And when I questioned this, each rep told me they had never heard of the other numbers.
I have had it. I will never buy this brand again, and I will tell everyone who will listen that this is a bad deal. I believe that this is a manufacturing defect but of course, since I did not purchase the extended warranty, Vizio will not even listen to this complaint.
Reviewed May 28, 2009
Reviewed May 27, 2009
Reviewed May 26, 2009
Reviewed May 21, 2009
Reviewed May 2, 2009
Reviewed April 15, 2009
I bought this TV a little over 2 years ago from Costco which I think was a smart move since Costco extends the warranty period to 2 years for any TV or computer products they sell. This TV is marginal compare to my Panasonic Plasma, but I don't mind that since I paid less money for the Vizio. Just after the 2-year warranty period, a small straight horizontal line appeared on the screen and remained there until now. I contacted Vizio and they seemed very concerned about the problem. They said that although the warranty expired, they might be able to do something about it. They made me take pictures of the problem, take the TV off the wall to read all serial and info at the back, which after all this rigorous task, they promised to give me a call back asap. Wrong!
It has been 3 months and the person (supposed to be a higher up engineer) never even made any attempt to give me updates. I finally got a hold of a Panasonic certified technician to come to my house to calibrate my 50-inch Panasonic. During that time, I showed him the problem with my Vizio. Right away, he detected the problem. He said that the whole panel needs to be replaced and this problem is major. He said Panasonic and Samsung stands by their product and even after the warranty period, they would fix this type of problem because they stand by their product (that it should last 10,000 hrs for the panel to break).
That gave me a sense of hope and I contacted Vizio back telling them what the Panasonic technician had told me. All they said was that they are sorry that their engineer never called me back after 3 months, and that they will not fix the problem for free. What?! Again, they said they are sorry, but they did offer me another TV at a discounted price. What?!
Vizio is sick! This company I think purposely makes disposable TVs. I told them all my TV sets in my lifetime at least lasted 7 years before a major breakdown.Please keep me informed about some type of class action lawsuit regarding this shady company. They need to be taken down hard for ripping people of their hard earned money. Please don't buy Vizios anymore.
Reviewed April 13, 2009
I bought Vizio TV from Costco. The remote was missing. I called Vizio with the problem. They told me not to return the TV as a remote would arrive here in a few days. I went ahead and wall mounted the unit. After 12 days, there was no remote. I called back and was told, "We haven't got the approval to send yet!" Costco shouldn't sell this made in China crap.
Vizio Company Information
- Company Name:
- Vizio
- Year Founded:
- 2002
- Address:
- 39 Tesla
- City:
- Irvine
- State/Province:
- CA
- Postal Code:
- 92618
- Country:
- United States
- Website:
- www.vizio.com