Sonos Reviews

I have been a Sonos user from the days when it was a bridge.... as the products have evolved, i have upgraded. I have a soundbar, sub woofer, 6 sonos 5’s, just to give an indication of my loyalty to the brand. I have even convinced friends and family to purchase the products!! I have always bought the product from high street retailers. I recently received an offer direct from sonos, offering me a part exchange for one of my old sonos bridge. The offer was actually very good. I placed an order for another sonos sub woofer. The product arrived within 3 days.... !!! Opened it as if it was the very first sonos product I ever purchased.... only to find the beautiful lacquer surface chipped.

Bought two speakers and the amp to play my iTunes music. This was the ONLY reason I purchased Sonos in the first place. They should be sued for false advertising because I and all other Apple users can no longer play curated music, forcing customers to sign up and pay for music service. I hope someone initiates a class action suit against Sonos. I want my money back! I am a pissed off customer and will never again purchase a Sonos Combo product.

Owned Sonos for a few years now and the experience has gone down hill. The connection problems are awful with your wifi. All songs will stop playing or skip to another track mid way thru. I've contacted customer support several times but they are useless to fix the problem and will always blame it on your wifi strength and not their product. If you google anything about Sonos connectivity issues you will see hundreds of complaints about the same problem! The sound of the speakers is good, but what's the use if it skips through all of your music. I've since purchased another wireless speaker from a competitor and have no connection issues. Avoid Sonos! Now I'm stuck with one of their speakers collecting dust in the closet!

I bought a Sonos Play 1 a few months ago, not for price but because I didn't want a speaker that might be listening to me. The instructions for set up were dreadful but after a few hours it was working perfectly. Last week I decided to buy a second one to pair it with the one I already had to give me a stereo system. It was easier to set up since I knew what I was doing. I was listening to music on my existing Play 1 while setting up and pairing the second one. Once this was completed there was no sound from either. After much on-line research and several exchanges with Sonos Customer Service, I finally learned that I now have two expensive, useless speakers.

My soundbar stopped working 3 years after purchase. Sonos' solution was for me to send them my Sonos Soundbar and then they would give me a discount on buying a new one which was still over $500 dollars. I asked them why they needed the old one back because I think they are going to fix the old one and sell as refurbished rather than just charge me to fix it. They had no comment. I think that is a poor business model and I'm done using Sonos.

Updated on 08/24/2022: While the product is not that bad, there are products as good if not better out there. However, I have SONOS product so it’s "easier" to keep with the same brand (one would think). SONOS ended support for the Gen 1 product and offered clients a discount for the aggravation they had as a result, but trying to take SONOS up on their offer has been hell. Calling in and sitting on hold at least six times to be told they cannot find my discount code (after 30 to 60 minutes) and being told they will call me back when it is found but not calling back, or emailing me with no direct email to reply to and no DIRECT phone number to call that person back. This has wasted many hours of my work day (because they are not open after my work hours - of course).

I have owned an extensive Sonos Audio system for years and I think someone should put the executives at Sonos on suicide watch as they are killing their own image and reputation by alienating their customers by making their system incompatible with Apple devices. I bought their products because it was an easy way to play back my playlists from my iPhone and iPad but now I can no longer do this. I am in the real estate business and it is like I sold you a house and gave you keys to the doors but, after you bought it, I announce that you can no longer use the doors to enter your house. Many consumers now have useless Sonos products. Why are the execs at Sonos sabotaging their own customer base? Maybe we shouldn't save them if they aren't smart enough to fix this on their own?

There once was a time when you could invest in high-quality audio equipment and be assured of reliable performance for years, if not decades. Sonos does not follow that model. If you own Sonos equipment, you have to worry not only about the performance of the equipment -- which is unpredictable -- but you must also take into account that the people at Sonos might change their mind about how they prefer their equipment to work. I have spent thousands of dollars on my Sonos system, and many more thousands on a music library that I own. However, Sonos notified me that with the next update these two investments of mine will no longer be compatible. In other words, I will not be able to play back any music stored locally on my devices.

The company FORCES an update onto me. Despite my many complaints to them. It fails to give me the option of having no update. I have no idea what the updates are for, no guarantee they will work. No way to simply keep a system that works for me. This is intrusive behaviour on their part. Wholly unacceptable. The updates do NOT fix the drop-outs I often experience using Sonos, both with radio and my own music library.

Anytime there is an updates, (updates I am forced to do just before I have company over for a party), the software either hangs up, gives a stupid message such as I need to add another speaker. I have enough speakers! No other option given, and I don't know what to do. I am changing away from Sonos. Sonos software has been doing this to me for years and I am more than familiar with technology. It was fine in the beginning, for about a year before all this started. The most frustrating thing is the lack of any benefit to the updates. All I want to do is play my music. Very, very frustrating and now money being thrown away.

After months of back and forth it was finally discovered that my Sonos 5 speaker had a broken wireless bit and the speaker needed to be replaced. They said they would send me a new one and I was to send back my broken speaker. My speaker never came. After calling back they said it was out of warranty! That speaker is over $500!!! NEVER BUY SONOS!!! I think they are a scam and I am going to tell everyone!!!

Used to be great but I imagine the business has new owners as it is now colossally awful! Constant updates of the App that prevent you from using your speakers until it is updated. Often takes 20 minutes and you only know when you try and use your speakers. Awful App. Unintuitive and cannot find most of my music as has no keyword search function. No Bluetooth so cannot play Youtube. Need to create an account with a complicated password 8 digits with special characters and uppercase etc. Exactly 8 digits means 99% of people have to create and remember a special password for using their speakers. They also have stopped old equipment from working forcing people to replace their equipment. Buy Bluetooth. Much easier and less complicated.

I would appreciate the instructions to be more step by step with pictures. I am not stupid but my technology is a little dated so make it easy for me. I don't want to have to ask kids to give up their time. I should be able to do.

It has a loud sound not muffled and this little speaker is outstanding for my back yard and also inside my home. I love, love, love our Sonos speaker and I tell anyone looking for a speaker.

My daughter "convinced" me that we "needed" an in home assistance, yet I am still trying to figure out why I bought this product. It's not necessary and it's not useful to simplify life. It’s very complicated and disruptive and I feel watched. What if the device gets hacked, no privacy.

We had to hire Geek Squad to correctly get it to interact with Charter/Spectrum. It's not easy to navigate with the Logitech remote, the cable company and all the wifi interference. The last update with Sonos made our audio not work but once I complained Sonos sent me another update which worked.

I have a Sonos system consisting of two Sonos 5 speakers. They were easy to hook up, and the sound is of above average! These are the best speakers I've ever had!

I would recommend Sonos to anyone. I have indoor and outdoor speakers even around my pool. The sound and clarity is great. I am thinking about adding to my shop also. If you like music as much as I do. I know you will enjoy it also. While my neighbors are not close your neighbor will enjoy the sound also.

Excellent Speakers which allow a great amount of installation flexibility. They are costly, but well worth the money. They also allow the flexibility to effectively interface with other speaker brands (e.g., Outside speaker systems).

My Sonos system was set up and installed by the people from the technology group that installed my cable and other electronics. The system was easy to use once I finally figured out how the system worked and how to play the music outside on my pool deck.

I think that it's best for your living room, to hear the best quality of sound good system for your dollar, and your time. Music sounds like you're at a live concert or at the theater.

Sonos is a great system. I can hear one song in my bedroom and another in another room. Sound is clear without any distortion at all. However, connection to the internet and my phone was a bit difficult... Too complicated.

It's OK for providing background music. You use your own music or use one of many radio connections. I own a high quality hifi sound system so it's not used for enjoyable listening.