Sonos Reviews

It has wonderful sound with solid bass running through. The added software with voice volume and easy woofer control adds to the enjoyable experience. The wireless woofer and 300 speakers are a must have to really complete the system’s true capability. But, even without them it the best bar I’ve ever heard by leaps and bounds.

I unboxed a hefty speaker. Back in the day, the braver the speaker the higher equality you could expect and Sonos didn’t disappoint. It integrated into the app instantly, and then into Home Assistant flawlessly. I now don’t have to get out my phone, or come home to a quiet hours. How I just need to buy a few more for other rooms of the house.

It's been great so far! Easy to setup and easy to learn. Seems all is going well so far! Looking forward to growing my system with more speakers and adding to my current setup. I have a variety of speakers and all have different sound features but overall, in the rooms I have, they sound amazing. Couldn't be happier with them.

Incredible sound!! I was not expecting anything so immersive, but I feel like I'm at the scene - with whatever programming I'm watching. Truly elevates the entire viewing experience. Love it so much, I am adding back speakers! I was hoping for something enjoyable, but certainly not expecting anything that produced such amazing sound! Bravo!

Great sound but moving from wired system to wireless did have a learning curve. The primary device the bar is attached to is my smart TV and the second device is my music PC. Both use wireless connectivity. I am very happy with my purchase from B & H and delivered to my door by FedEx.

I had an amazing experience listening to this outstanding soundbar system. The salesman was extremely helpful with his tremendous knowledge of the product. My family is really enjoying the sounder system watching movies and sports. I am looking forward to updating my sound system in the near future. Thank you, Best Buy and Sonos.

The sound quality and clearness is far superior to my two prior sound systems. The set-up was easy and the wireless speakers synch-up was amazing. The Sonos App assisted me in setting up my new system. The app is easy to work with and provides excellent radio channels. Sonos Radio is comparable to Amazon Prime and Spotify. I have the app set up to play both my Amazon Prime playlists and well as Sonos Radio's channels/ play lists.

I’ve recently upgraded my surround sound system with a Sonos Arc Ultra, Sub 4 and two Era 300s. Beyond blown away by the packaging. Set up, placement, auto tuning, and using the app could not be easier or simpler. Love everything so much that I also purchased an Era 100 for my kitchen and a Roam 2 for my main bathroom. The fact that I can just say ‘Hey Sonos connect to living room’ and immediately get the same sound of what’s on in my living room in my kitchen, bathroom and wherever I want to take the Roam with me is AMAZING. I could not be happier with my purchases from Sonos. And their customer service… right after I purchased the Era 100 and Roam 2, I got an email about them being on sale.. I chatted with Customer Service and they were able to refund me 100 bucks back to account for the new lower price difference. Sonos has a customer for life!

When I brought the sound bar home I was ready for a challenge setting it up. No problem. Plugged in the HDMI cable then the power and it was on. I turned on the voice setting. Increased the bass a little bit and was done. Easy peasy! Now I turn on the TV and the sound bar comes on. It was very easy. I’m looking forward to buying the mini for a little more bass.

I originally had a home audio system that I liked, but it had an unintuitive user interface and control panels throughout the house. I started to introduce some Google mini-speakers and even one of the first Chromecast audio devices, to supplement my system. After over a decade of work-arounds, I decided to upgrade my system. The home audio consultant demo'd the Sonos system. I have not looked back! Everything is controlled from my (or my wife's) phone or from a Samsung tablet with the Sonos app. I can listen to high quality recordings, live-streamed radio stations and even audio books.

Great clear sound with plenty of bass when watching movies or network TV. I am truly impressed with both products. I liked the way it filled a large room with big sound, clarity, balance. I had trouble finding the correct Sonos setup app. Be careful, some Sonos music apps in the apple store charge fees.

Best sound bar on the market. Everyone thinks Bose is the best. Sonos is great. The sound is crispy clear, base is awesome and gives a true surround sound experience. The ability for the Sonos Arc to adjust to the room makes the sound and experience second to none and quite enjoyable.

I have the Arc Ultra and Sub 4 in an apt. It sounds amazing and I hope one day the 300s come with a rechargeable battery option so I can purchase for surrounds as I have no play to plug them in. Price is worth it for their products.

Issue one: When I first hooked up the system, I was using a wi-fi extender. When I would walk from inside the house to outside the house, certain amps would drop and or pick up. After doing my own research, I learned that the Sonos system doesn't play well with an extender. Issue two: When I use the Sonos app vs. using Air Play, when I exit the app, the music continues to play. The only way I have found to get it to stop playing is to close the Sonos app, open an Air Play app (through Pandora), start the music on the Air Play app and then close out the Air Play app.

This product is a game changer. It allows me to have the sound quality of a surround sound system without purchasing an entire surround sound system. It allows me to add on multiple speakers at my own pace and also links them all together. I'm able to play music throughout the entire house or isolate the music per room. The possibilities are endless.

Love my new Sonos system. Have always had Bose. Was suggested to try Sonos. Have been more than satisfied with the my Arc and sub mini paired with my LG 77”. Also purchased the AMP and a Beam for my outdoor TV so we are a solid Sonos family now. Plan to purchase 2 Era 100 for the rest of my house.

The sound bar was easy to set up and the quality is great. I like that I have options to add additional speakers and place them throughout my home and listen to my Spotify music through using the app and I can also add additional services to the app. Can't wait to add more Sonos speakers throughout my house.

The selection of music is incredible. I can't stop listening to one hit after another. What a game changer. Thank you Sonos and Spotify for the excellent selection of incredibly different array of music from one spectrum spanning multiple decades. The compilation of songs at least three to four songs in a row of the hits from the same artist. What a treat. Love Sonos and Spotify. Thank you for the music!!!

I’m very happy with my Sonos System. It’s very easy to get up and running. The only issue I have is the interface between my iPhone and iTunes as well as Spotify is kinda difficult and frustrating to use but I found it easier to use iTunes and Spotify on my Apple TV so that’s how we listen to music. But overall I’m extremely happy with the Sonos System and look forward to eventually adding the ERA-300s to it especially for music.

The Sonos Ultra sounds great. I am very happy with this upgrade to my listening experience. I do think that there should be an option to connect other Bluetooth headphones to this component. $1000 for the speaker and another mandatory purchase for headphones is a lot. I understand the separate subwoofer, but separate headphones seems like a money grab.

Arc is an amazing addition to your tv that is easy to install and user friendly. The app is user friendly as well and integrates very nicely with Apple Home. All in all it has great sound and would highly recommend it. We bought our Arc from Best Buy which is very knowledgeable. I will be looking to buy additional Sonos speakers to work with the arc as well.

I had a positive experience contacting Sonos personal support services. The technician was very knowledgeable, friendly, and courteous. Talked me through the troubleshooting the process. I am very impressed and satisfied with customer service. Thank you so much. I would certainly recommend my family and friends to look into purchasing Sonos audio equipment. I certainly plan on purchasing more of your products.

My hobby has been home theater. And for years I have been building a dedicated home theater room that was about $20,000+ in audio/video equipment (7.2.4 surround with processor/amp separate configuration). Due to life circumstances, I had to move into a house that I am no longer able to have this dedicated home theater. Disappointed about not being able to experience that audio setup, I looked for an alternative that I was hoping would leave me satisfied with what I had become used to.

I recently purchased a Sonos Arc Soundbar system for my small condo. I was striving for a surround sound experience without external subwoofer or speakers and this system has exceeded my expectations! The sound quality and coverage is amazing! It bounces off the ceiling and walls surrounding me in the experience I was hoping for!

From set up to using my Sonos Arc soundbar has been seamless, I am very happy with my purchase. I will definitely recommend Sonos products to family, friends and colleagues. I do plan to add additional Sonos products to complete my surround sound experience. This will enhance my watching experience from sports to action movies.

The sound quality and movie sound quality are mind blowing. Setup was very simple. The app is very user friendly. I would recommend Sonos to almost everyone. Having been a Bose user for years Sonos completely changed my mind about staying with Bose. This purchase took me months to decide, and I’m glad I made the right one.

My television finally has a Very clear sound. Was very easy to hookup. We are very pleased with the system. I will definitely recommend to my my family and friends. The system was packed very professionally protected with foam. When I have a chance I would also like to purchased the outdoor speakers.

Great system. The setup, the sound, the ease of use. Sonos knocked it out with this unit. I didn't even get the back speakers yet. I can only imagine how much more incredible it will be. Sounds great with music too!!!! It is expensive stuff but well worth it. Quality stuff here Sonos.

I switched over to Sonos about 5 years ago. From setup to listening every speaker I have purchased has given me incredible sound. Setup has always been easy when adding a new speaker to my system. I always recommend Sonos to my friends and family. I really wanted a system that I could play the same music throughout the house and outside or make it so that every room was able to listen to something different. The app makes doing this so easy.

I have been impressed with the two Sonos Products I have purchased in the last month. They connect instantly with minimum effort. They turn on and off my themselves when not in use. I like that. The sound quality is a great improvement from my other speakers they replaced. I especially like the ability to enhance speech in movies. Everyone talks so fast you miss part of the conversation. Thanks again Sonos.

Excellent Sonos Ultra Soundbar Bar - great value, sound quality is amazing. The installation was fairly easy, had to work to get/download advanced sound apps. Highly recommend this product. Purchased via Amazon, delivered very quickly and safely. Make sure to download the Sonos app before installation, to obtain latest guidance.

I have owned and upgraded once my Sonos system. The app is crap. They have since reduced functionality/sound controls, I constantly have issues with the app. It requires constant reboots, too many updates for less service, now recently and final straw it is requiring an update that is dead end. Error message says retry later no options and zero functionality. I now know I paid wayyyyy too much for this garbage company's junk product. Replacement systems they offer stupid money for crap app and only fair to good speakers. Buy it if you want speakers that forever increase in costs and headaches. I want my money and damages. It's like buying shoes and the soles fall off in a sharp rock pavement.

As a longtime Bose customer, I will never purchase Bose again in the future. Sonos components, the seamless and comprehensive application, user interface, connectivity to Spotify has been impressive. The Arc Ultra, Sub4, Era 100 & 300, and Move 2 I use throughout my home create the environment I dreamed of. Sonos customer for life.

I'm very happy with my Sonos surround sound system. One soundbar, 2 satellite speakers and a subwoofer make the best 7.1 surround sound system available. It engulfs you with sound. Movies and video games sound better than ever with this system. It feels like I'm in the middle of all the action that I'm seeing on the screen. Everything that I watch is more immersive thanks to Sonos surround sound. Thank you Sonos. I'm a very satisfied customer.

I am a 20-year Sonos user, owning all generations of multi-component systems across 3 homes. The Sonos app released in May 2024 has been an unmitigated disaster. It erased years of trust that built Sonos to be the market leader in wireless home audio. There is a reason Sonos has lost its CEO, its CMO, laid off 12% of its workforce, and evaporated hundreds of millions in market cap, and that reason is that the company still has not been able to correct the disastrous app after 9 months. The Sonos experience remains compromised, and the company has demonstrated very little competence as a developer of consumer software. If you are not already mired in the Sonos ecosystem, I suggest you seek other solutions for your wireless system.

The Sonos Arc was easy to setup and have operational right out of the box. The sound quality is superb and the ability to enrich the conversation of movies is great. Additionally I'm able to use the app to stream podcast, audio streams and more. The app allows expansion to other speakers as well as using Amazon Alexa

I am so so pleased with the Sonos system, as a first time buyer, I will purchase in the future from Sonos. I am an audio lover and could not be more excited for the system. I am absolutely blown away and would recommend these products to anyone. Thank you for making my home theater setup truly memorable.

I am super happy with this soundbar, at first my wife was very hesitant about getting this soundbar & now she loves it. We are now talking about getting the Sub 4 Woofer down the road. We can't wait to experience that option as the reviews have been great on it.

Was looking for an audio experience for my home office, and this has met all my expectation. From unpacking the box, to hearing The Smiths, the whole process was perfectly simple. The sound produced has far exceeded my expectations and am looking forward to integrating additional pieces of SONOS equipment.

First time purchasing Sonos products and I've been blown away at the sound. Arc Ultra and Sub 4 together sound amazing. Music.. Movies.. Tv... All sound incredible. Setup using the app was super easy and it took less than 10 minutes to complete including updates over WiFi. App is super easy to use and absolutely no issues yet with it.

Exactly what I was looking for. Easy, intuitive setup straight out of the box. Had the speaker up and working in minutes. Read bad reviews about the app but it worked great for me. I had zero issues with it. I now considering buying a second sound bar for another tv.

Love the new Sonos Ultra Arc, Sub 4 and 2 x ERA-300. Listening to music the system has beautiful sound quality with full range from lows (Bass) to the highs. Enjoy listening to all types of music especially Jazz. Can real hear the highs of the different instruments. When watching TV / Movies the surround sound (TruePlay) fills the room and makes you feel like you are there in the action.

Recently purchase an Arc Ultra and two Era 300 speakers to create my home theater. My experience with Sonos has been 99.9 percent positive. The sound I'm getting from these speakers is Amazing. Only issue I have occasionally is that when listening to Dolby Atmos tracks on Apple Music, sometimes my Era 300s will not fully play, not until another song comes out or other times it won't kick in until a few seconds into the sound which catches me off guard at times.

We purchased a pair of ERA 100 speakers. Living in a condo their size and flexibility fit our needs perfectly. We found the setup very simple and were really impressed with their performance. We did want more bass so purchased the subwoofer unit. We are extremely happy with our purchase. So happy in fact we purchased a second pair for another room! I would highly recommend Sonos to anyone.

So easy to configure and set up! Sounds terrific, much better than my expensive JBL system. Clarity in both video and music is unmatched. I’m so glad I made the investment. I would recommend the Sonos 300 surrounds, they really fill the air with sound and the subs are tremendous. The attached picture sums it up!

I was looking for improved sound for my new 83" LG G4. Wow I was blown away with this soundbar. I have a $50k surround sound setup I use for movies and critical music listening. Highly recommend this soundbar as it will sound better than anything else you can find for your tv listening. And you can add a subwoofer and surround speakers to get a full Atmos experience.

The Sonos system is easy to set up. I love the mobility on the wireless speakers and the sound is great. I have purchased this system before and it is by far the best option if you looking for a home theater system. I have recommended sonos to my friends and coworkers. I would love to see the sonos speakers offered in silver or gray if that's an option for the future.

The system and components are expensive, but really worth every penny. The sound is so rich and clean. I love everything about it and just how clean everything turned out. The versatility of changing what the speakers do is amazing too. If you game, I recommend the large sub, the ultra, and 2 100's for rears. Perfect for a large room, lots of sound and really loud.

I have owned 3 Sonos products - the Play 1, an older Sonos connected Amp and a newer one. The original connected amp sounded great with my speakers when it worked. But the app needed frequent updates and the amp needed a lot of firmware updates. It finally bricked itself and when contacted Sonos, I was told it couldn't be fixed and was offered a 30% upgrade allowance. So I got the newest Sonos connected amp. It sounded great when it worked, but it kept disconnecting itself. I decided to cut my losses and return it. I'm sure Sonos would tell me it needs to be plugged into a hard wire. The old one needed that. Not doing it with the new one. It is only capable of 2.4Ghz wifi. In 2025? When the system works, it's great, but it doesn't work half of the time and the constant reconnecting and customer service calls are too much trouble. Goodbye to Sonos. Never again.

I definitely recommend to friends and family. Love the sound quality from the sound bars are incredible. I was watching a movie the other day and the sound was 3-D and it’s submersible as well and the base you can definitely hear. Also, the sound clarity is out of this world.

What a marked difference between my Sonos sound bar versus my Bose… Clear, crisp, accurate sound that I can personalize to my liking… Easy to set up and very easy to try all the sound combinations making the cost of the system worth every penny of my purchase! I plan on purchasing more Sonos products to compliment the sound I am now getting and look forward to more surround sound options!

I have been a Bose customer for quite some time and always loved the product. Recently, my son bought a Sonos system for his entire house. I thought it was a Bose system. When he told me it was a Sonos system I was really surprised. The sound was excellent. So I decided to buy a system for myself. Love it so far. Thank you Sonos.

I can't be any happier with the ease of set up. Sonos offers some bad ** equipment. Definitely recommend Sonos products. The sound is outstanding. You get what you pay for and I'm glad I paid for it. You can't beat the set up and the sound that comes with it.

Highly advise avoiding Sonos at all costs. Buy any other speakers / systems. Once you have them in your house, the nightmare begins. Connecting will take you hours / days. The support is horrible because you already bought the system. Now they are trying to get you to pay 8 bucks a month for the privilege of playing the music over the speakers you bought. Then the inevitable troubleshooting issues arise and you'll be on the phone with them for hours trying to get music to play out of a speaker.... Think about that! The app stinks. The service is even worse.

When I was searching for a new Smart Speaker with access to the Google Assistant I came across The Sonos Move 2 speaker, I had never heard of Sonos (I must have been living under a rock) and I was comparing Bose, Sony and Sonos speakers and chose the Sonos Move 2. What a great decision. It was incredibly easy to set up. I chose the Black version. It looks great, I love that it is portable, I am looking forward to the summer to be able to take it outside in the yard. The sound that comes out of the speaker is terrific.

I cannot recommend the Arc Ultra enough. Sonos is a brand to own for life. The complete immersion you experience with this soundbar is unmatched, and I've listened to others - the Samsung, Bose, you name it. And I don't even have the surround sound yet - to think that all of this sound is coming from one bar under the TV is mind blowing. Huge thank you to the engineers at Sonos who've worked very hard to make this product possible. I really love it and am so happy I bought it.

The setup for all of my products was fast and incredibly easy. The HDMI eARC connection is flawless and always comes on very fast. The surround sound was truly an upgrade and while it took a little exploring the app to set up, once I found where to do it, it took took me less than a minute. Playing music between two rooms has been exactly what I thought it was. Additionally, for the price of the era 100s, I am very impressed with the solo sound quality. I have enjoyed the experience so much that I am planning on continuing to add components to the system as I move into larger spaces and upgrade my system. Sonos has landed a lifelong customer with their top notch ease of set up, communication, and quality.

Hats off to Sonos for developing this spectacular all-in-one speak/sound system. Sonos has great sound, and especially great bass. It was easy to hook up and install. I would highly recommend Sonos to music enthusiasts everywhere. Don't wait to buy Sonos. Order yours from your nearest retailer today!

Setting up my system was such a breeze. Instructions were clear and easy for set up. The SONOS Arc has great sound quality from watching favorite TV series, movies, and music! Everything is collected under one app, which makes things super simple. No paper instructions, just the app that does it all for you.

Nice addition to my tv. The quality of sound is solid and fills the room. Wish I would have bought this sooner. I have looked at other sound bars and feel this was by far the best choice. I will definitely recommend this soundbar to my friends and family. Look

The set up of the Arc, Sub and Surround speakers was quick and seamless with minimal issues. Love the quick customization to the specific room. Prices at a premium as compared to other options but appears to be worth it thus far. We have another premium surround sound system at home and this compares favorably to it. Looking forward to enjoying Atmos music and movies, wish there was more Atmos content available.

This is my first Sonos system and I bought the Beam 2 and a Sonos Sun to interface to my Samsung S95 OLED TV and the system sounds fantastic. The Sonos app made it very easy to connect and integrate the system with my TV and WiFi network. I also used the app to calibrate my system to my living room and I couldn’t be happier. Next is a set of the SL satellite speakers to complete my surround sound system.

Love my new Sonos Ultra Arc. It is much better than I first thought when I looked it buying one. Great dialogue-the sound pops. Very happy! Set up went without any hiccups and the app is very easy to use and to customize to your likes. So much better than the previous soundbar that I had.

The soundbar is a great addition to our smart TV. The sound is very good, the bracket makes an attractive addition, and the whole installation was very easy. Once installed, the soundbar mated to my phone app and to the TV. It is really plug and play and I highly recommend to everyone.

Pleased with the soundbar, easy to set up and sound is excellent for ability to hear speaking and all other sounds in the shows. Fits nicely under the television. Like that can control the soundbar with the phone app. Also like that turns on when turn on the television unlike some of the others. I would recommend this to other to purchase.

This fairly small speaker is exactly what I was looking for. Whether they are used in a computer room or in a large room these speakers give a big sound with high quality. The setup and app are easy to use and understand. I use mine in my living room and use my iPad airplay to stream music. AirPlay streams lossless and produces high quality sounds which these speakers are capable of producing. I’ll add a subwoofer to my system making it complete.

I had my daughter set up the Sonos speakers. She was able to set them up easily for me and they sound great. I had other speakers and they didn't produce the sound that I was wanting in the small rear speakers. With the Sonos speakers I can now hear true surround sound.

The system was easy to set up. Downloading the app and working the directions were so easy. The sound was so much better than I could have asked for. I highly recommended to other buyers. The price that my wife paid may have been too high for some buyers but it was worth the price.

The Ray has been awesome. This is my first sound bar and I really like the sound. The application was easy to set up. And music as well as TV play very well over the system. I downloaded the application and it was easy to get it up and going and connected to my TV and to the Ray sound bar. I really like the way it sounds in different parts of the room.

Excellent sound stage! Setup is simple, portability is great, 24 hour battery life is superb. The overall quality is obvious. This is my first Sonos product and I will purchase additional products in the future. If the price could be reduced about 25%, Sonos could possibly dominate the speaker market.

Our experience with the new Sonos soundbar is fantastic. We can’t say enough good about the sound that fills the room. We will add a subwoofer at some point, but honestly we are so happy even without one. You get what you pay for, and this is definitely worth the money.

I have been pleased with the purchase of my two SL models. The setup, updates and adjustment of tone were all done very quickly and easily. I'm impressed with the sound quality...particularly the bass response. I don't think I'll need a subwoofer. Compatibility with Apple Airplay is a big bonus.

My experience with Sonos so far has been seamless and easy. I decided to do away with my traditional speaker system and move to a wireless system. I purchased the Arc Ultra along with the Sub 4, and two Era 300s to combine into a surround sound system for my basement. The packaging was so easy to open and everything was plug and play once I downloaded the app. I literally plugged the speakers in, added them to my account once they popped up automatically in the app. The app even asked if I wanted to set them up as one single surround system, and then auto tuned it once all speakers were connected using my phone's microphone. The sound with Dolby Atmos is incredible. With sound like this I can't imagine ever going back to all the wires!

We install an ARC soundbar and two 300 speakers as a TV surround sound then a 100 to move around as we like. My son helped get the system set up, synchronized and working properly then how to use the app. The whole experience was quick and a breeze with the app and instructions. Sent back the subwoofer simply because it seemed too much for the room. Very pleased with the sound quality and how it works with the TV remote and Alexa.

I love my Soundbar Gen 2, I was able to plug and it set up in a few minutes. The enhancement speech feature and night mode are awesome. I was able to connect to Alexa and make it part of my configuration at home. It surprised me that my favorite podcast platform, Convoy Network, was part of the SONOS universe and now I have access to it right there.

I love the sound quality. I love how easy it is to use the Sonos app to play podcasts and other streaming services so that I can enjoy the wonderful sound quality. The tip videos were very helpful for me to learn the new soundbar. I am so glad I received this sound bar for a Christmas gift.

My hearing has been in decline for several years. I had almost given up on being able to clearly hear TV programming without turning up the volume so high that my wife would have to leave the room. This past Christmas, with my wife’s blessing, I decided to replace my Bose system with the Sonos Arc Ultra sound bar and Sub 4 subwoofer. The difference is amazing. I can clearly hear spoken words and music at normal volume levels. My wife also has commented on the difference in sound quality. I am very happy with our decision. We will be wall mounting the bar and adding Era 300 speakers later this year when budget allows.

My experience has been great so far. There is a couple things that I wish were different. I wish it was completely controllable and tunable with an Android phone and also I wish you had the ability to play music from the front of the Era 300s when set up as rear surrounds. Other than that everything is great.

Love how easy it was and great sound. I also like is like a speaker. I play music every morning before I go to work. The tv is very clear and also like it can be controlled from my phone. I will buy a second one for sure.

Bought a Sonos Arc a few years ago and Era 100 shelf speakers later. All worked fine. However, with new iPhone 16 Pro it cannot connect. All my other speakers like LG TV and mobile Sony instantly showed up and linked via Bluetooth, but not Sonos. For what I paid I expected far better. Sonos has lost a lot of goodwill.

I’m so sad to be writing this review. More than anyone I want this to be a great system. I’ve literally invested thousands of dollars and many hours of my life trying to make this a workable system over the past 14 years. The difficulty is it is a flawed and consistently unreliable system. It does one thing ok; I have a radio program that comes on in the morning and seems to work as set 95% of the time on the two speakers it is set to. The rest is just frustration.

I purchased a Sonos amp and two speakers approximately five years ago for around $900. At the time, the system’s setup required entering a PIN printed on a small slip of paper attached to the bottom of the device. This PIN was intended only for the initial configuration. Recently, Sonos implemented a new requirement: customers must enter their PIN every time they change their internet network settings. On newer units, the PIN is permanently printed directly on the device. However, older units like mine rely on the now-lost or faded piece of paper, which I no longer have. As a result, every time I need to update my network, I am forced to reset the entire system, losing all of my customized settings.

Do NOT buy Sonos! It does NOT work!!! They broke the App and left us all stuck with junk! I am a Professional AVL integrator and I have installed Sonos for over 20 years! They first got greedy with forcing us to upgrade products because S1 didn't mix with the new S2 and now they just all out made everything fail.

We are having ongoing issues trying to play music on our Sonos system from our iPad and iPhone. We have had Sonos products for years. Previously customer service was excellent and we enjoyed their products. Now the service is nonexistent; we cannot make our system work and think we would be better off putting it in the garbage bin. At least the frustration of trying to deal with Sonos would be eliminated. If you are considering purchasing Sonos products beware. Others have reported the same experience.

The Sonos hardware is so good. It’s got to be as frustrating for their hardware developers as it is for a system owner to have that hardware rendered mediocre by absolutely abysmal software. The Sonos system apparently recently changed their entire platform to make way for their new headphones product. In addition to apparently neglected code over the years, the software (app) was a complete redo that burned to the ground a reliable experience for users. It’s been like this for about a year now and we’ve heard lots of apologies and no real answers about when the system will function as they did for two decades.

Speakers are great when they work which is almost never. It take 45 minutes of messing with it and going into infinite loops of sign in here and sign in there. The newest outrage is they want you to pay eight buck a month to be able to listen to speakers you already bought at a small fortune three years ago. If you are thinking about buying a Sonos system stab yourself in the eye with a sharp pencil instead, you will be happier with the latter.

Over the last 10 years I have invested heavily in Sonos speakers and a set of headphones for both of our places. We are remodeling a house to move into and I am considering buying a new entertainment system. Sonos is out of the running. The sound is brilliant … When it works. But both locations keep dropping speakers, and I can’t get some of the speakers to work at all at one of them. Resetting speakers is tiresome, and so is waiting 35-40 minutes for tech support, only to have the problem recur. I think I am like most consumers who want the product to work without glitches. If I want something to constantly occupy my attention I’ll buy a boat.

I would give zero stars if I could!!! This has been a nightmare trying to get this system all connected and keeping it connected. If you have nothing better to do than stay on the phone with agents for literally hours repeatedly then buy it. Otherwise run!!! We have done literally everything multiple times to get our submini reconnected and requested to talk to a manager. But no!!! You have to wait 48 hours even to have a date sent to you that a manager may call you back. What?? How is that for customer service!!?? We just want a sub mini that actually works. It has been 7 months since it has!! Get a system that is hardwired because their connectivity is junk!!! Our internet provider has even made a house call to help and it’s not their issue!

They would definitely be a 5 star rating if headphones were more consistent in loudness with content due to some content. Sounds excellent and loud and other is hard to hear anything in max volume. But if I use other headphone I don't seem to have the same problem. So that was fixed this would be excellent headphone.

I have had my speaker system for several years now. I love to listen to music that I stream from Sirius XM. At one time I thought I was having problems with my speakers, but found out it wasn't the speakers but my Modem. Once it was fixed, I have had not problem with my speakers.

The improvements with the App update have been helpful. Interfacing with other platforms working better. A few glitches and a few areas of confusion. When listening to XM radio the no page found message comes up when wanting to select the channel. If I scroll through there is a channel listing, choosing my favorites not working. Spotify interface better but still cumbersome for playlists and phone display use. Hesitant to update my app b/c when I bought my Sonos home system the store said only use what they told me to select. I wish voice activation worked better. Thanks. Love listening to music throughout my home!

I love the Sonos equipment both in my Livingroom and master bedroom. The sound is sharp, rich, and clear and the bass surprises everyone who hears it. I love the app on my phone that lets me connect them or use them separately. The only thing I wish they had added was an internal remote control for others to use.

With a new phone my sound bar is only playing but can't get the sub woofer and extra speaker to operate, don't loaded the Sonos app to try to confirm connections and couldn't,,, Could there be a nearby technician to help me? I own the system for about 10 years and have been very pleased.

Called Customer Service, left message and never received reply. Went on line and found "workable" solution but problem exists. Problem: Plug is very loose fitting and disconnects. Just want a plug that fits instead of being held in place with duct tape. Feeling for what I am paying there must be a solution.

Andres totally helped me get my app on my phone working through a very involved process that took about an hour to accomplish. He was very professional and I am not too sure another customer rep would have been able to figure it out. He too spoke fluent English and represented Sonos very admirably.

SONOS Beam installed December 2023 (one of two) suddenly disappeared from APP. Followed instructions to restore. Nothing seemed to work. Ultimately tried to reset. Reset did not succeed. Only got a blinking white light. No orange or green lights indicating successful reset. Finally disconnected and resorted to TV's internal speaker system.

The only challenge I have had is with TV dialogue not being as clear. I have tried everything on the app to enhance voice. I called customer service and they assured the best they could. Music sounds very good, but the TV has been the biggest challenge. Overall, love the experience.

There's not much to tell other than it works as expected. The build quality is second to none, and I must say of all the speakers and sound systems I've tested, Sonos is by far the easiest to operate and the sound quality is great; if I had to make one suggestion, it would be to increase the length of the power cord, this would allow the speaker to be moved to more places without the use of an extension cord which could be unsightly.

I was not looking for a sound bar, just stopped to check out the display at Best buy. I was totally blow away by the sound, rich deep bass. Great sound coming from the arc S B. I bought the arc, 2 es300 and 2 subs. I was that impressed.

The product is great, and with everything working, sound and performance is phenomenal. Setup was quite painful to get everything working, wait times for support were beyond an hour which left me largely to figure it out on my own. Once setup, we had several occurrences where speakers started to stream music on their own when nobody touched the speaker or app. This happened while watching tv (system randomly changed to music) and during the middle of the night when we were asleep and woken up when music started playing from the system. Additionally, I received several emails advertising the Sonos extended warranty/protection plan, however I did not see an option to purchase this in my account.

The SONOS ARC is E-P-I-C!!! When I'm needing to announce to the neighborhood that it is movie night and I don't want any visitors, I call upon SONOS ARC. I hit play and within 1.024 seconds my neighbors are 100% informed that my house is not to be approached because they KNOW that movie night is ON! Why? THEY CAN FEEL IT IN THEIR HOUSES! My windows shake. My foundation shakes. The trees in my yard and my neighbor's yard starts to sway to the rhythm of the sound from the sound bar! My neighbors don't know if I am being invaded by aliens or if I am fighting off hordes of Russian aircraft with an F-35, or if the Bermuda Triangle broke open and a water dragon is attacking my house... But what they DO KNOW, is when the windows start to shake, MOVIE NIGHT IS ON!!!

I have been a loyal Sonos customer for over 25 years, but no longer. After spending over an hour with customer service today, they tell me that to use both the S1 (old) app and S2 (new app), that components for the old system need to be unplugged and vice versa. To use the new app with compatible components, I need to unplug 4, S1 components. Then to switch to the using the S2 components, I need to unplug all of the S1 components, then plug in the S2 components. Their solution is for me to upgrade my older components to be compatible with the S2 app. This would mean replacing a perfectly functioning older amp with their new amp at a cost of $630 Cdn after their 30% upgrade discount. Until recent app changes, I was able to run both the new and old components on their respective apps without any issue.

The new Sonos app is a disaster. It’s riddled with problems inclusive of connecting to the devices, streaming services etc. We have five Sonos devices at one house and several others at another house. We had no issues with the old app. We’re seriously considering discarding our system.

I was an early Sonos adopter, and I have had speakers since the first year they were sold. I love the sound, look, and capabilities of Sonos. The problem from the beginning has been and remains how Sonos manages its Wi-Fi network. I have a smart house with over 150 smart devices, including 11 Sonos products. When I reboot my modem and router, the Sonos may be the only product that does not require the network it was functioning or set up on.

I have 6 pro amps and all the Sonance speakers you can imagine. Sub woofers, speakers, play bars, etc. 300+ Lutron devices, huge mesh WiFi (eros) and countless smart devices. Sonos is without question the most irritating system I have ever had. It continues to embarrass me with guests and frustrate me when alone. Robbie {Bach}.... fix this mess!

It’s frustrating to see all these reviews; yet it confirms what I have been experiencing this year. It’s just getting worse. I remember my first Play 5 (Ver. 2) and I had a small issue. I called up to Santa Barbara and someone helped me right away. I also remember asking, “What’s it like working for such a great company?” There was a fever around the excellence of Sonos. I then added a Play 3 (still loved that speaker) before it was discontinued and was ready to expand until more software issues started happening. It continues on a rapid decline. Just look at ConsumerAffairs.com. They must get their act together and focus on better tech with top support and not just new gear to hype the stockholders. Come on Sonos. Get back to your Santa Barbara roots.

First of all, here is my service ticket number **. This company used to have the best customer service of all. They moved it offshore. The wait time just to talk to a Level 1 was over 70 minutes. I explained that I’d changed modems and had updated my system but still could not add my Roam SL. Close to an hour later of going through her menu book and she then referred me to a Level 2. In all fairness, Level 1 did call me back when we were disconnected. Level 2 called me when I was in an appointment. I explained that so he sent an email to arrange a time. No callbacks that day, today was the first available time slot at 12 my time. That time has come and gone without any call. The staff are poorly trained and undermanned. There is no recourse. Absolute the bargain basement of customer service.

Absolutely avoid Sonos products. Their customer service is absolute shambles. I can’t believe they are not being sued by customers. My speakers broke within a year and they are refusing to even acknowledge, reply and ultimately fix the device.

Sonos is the worst when you have to wait 45 minutes to answer a call. Bose only taKE 5 MINUTES and are more precise and exact, no wonder why I changed my mind and bought the competition. Most of time is the same stupid recording about going to the website again and again.

Unresponsive mgmt, seems not to care about purchasers of its hardware. Who is on this company's board of directors is actively overseeing mgmt? What public company rolls out an app, mandatorily, that performs worse than the current offered app? Last month's app deleted functionality that existed for years.

I am having the very worst experience with the Sonos app. I am unable to add my Sonos arc, sub-Gen 3 and Sonos move to my system on the app. When you want to add them, it tells you to sign out, then sign in. I do this and nothing happens. Also Sonos customer service are not taking calls. I called and was kept on hold for over an hour. No one picked up the call. I think it's time either Sonos gets their app right or refund or compensate owners for the crappy experience we are having with their app.

The latest update for Sonos is the least customer friendly adjustment they could have made. Difficult to navigate, good luck trying to add or delete from your queue. If this was done to frustrate consumers so they go to a premium package mission Accomplished, although I won't be buying a premium anything after this last move. Boo.

I was a huge fan of Sonos, I spent thousands on various products and talked many people into buying their products. The fact that I was a huge fan makes my reaction to their new app all the more bitter. The new app is just awful. It actually removed several crucial features. What app update removes features? The problems are too many to list here but I will mention three. The new app removed alarms and sleep functions. My radio from the seventies has these features but not a 2024 app? Most crucial to me is all my playlists developed over years just disappeared. Years of work just gone. The hardware is good, but unfortunately it needs software to run and their software is just awful, and getting worse! Don’t make the mistake I did, stay away from Sonos products. I have thousands of dollars of Sonos speakers and not one can now play a song I want to hear.

The app is a nightmare -- set-up is impossible. I'm sending it back. I've had Sonos speakers before -- once I got them set up they were great. This time, after two hours, I still can't get one little speaker to work.

I bought a SONOS kit in December and absolutely loved it until a short time ago when they upgraded the controlling app. It is garbage. I don't think anyone tested it -- loaded with bugs and performance issues. I managed sw development for years and would have been fired for allowing a release of this quality to go to market.

SONOS just released a mandatory update to their Controller App. There are so many features missing in the new App that my system no longer functions. For instance, you cannot search a music library (mine has over 25,000 songs), the music stops randomly in certain rooms, playlists that accessed a music library no longer function (I have over 200) and they cannot be rebuilt since the app can no longer search the music library. I have used SONOS for 15 years. It is now a terrible system until they put the functionality back. Tech support was worthless and told me I had 45 days to return equipment after purchase. Seriously?

I bought the Sonos Playbar in 2019, turned around in 2020 and bought the available subwoofer. Lost my sign-in information for the Sonos app and tried contacting customer service but, due to “corona virus", was never able to get in touch with anybody. Their customer service in terms suck and now I can’t even get anybody to reply to my new email account. Please, save yourself the trouble and don’t buy Sonos products. I turned and bought a Klipsch Reference 48 and subwoofer for $200 in 2020 and am more than happy with it.

Save yourself the headache and don't buy anything from Sonos. I contacted customer service about 10 times and spoke to numerous agents regarding my refund for an Arc that was dead on arrival. No one knows what is going on at the company. The hardware was sent back weeks ago and the warehouse can't even confirm it. The customer service rep makes empty promises about my refund. Each time I call, I had to explain my situation again. Save your money and headache and shop elsewhere! I will have to dispute the with my credit card for a refund.

We’ve had Sonos installed throughout our new condo since 2019 and loved it initially. Then, the Sonos 2 app (update) came out….The worst!!! Ever since then we can’t conger a decent song, artist, album, or station to play when our friends visit. It’s embarrassing! We wrestled with it tonight and had no better luck. My wife finally turned on her IPhone with the song we wanted to hear and we listened to it on her lousy iPhone, but at least we could hear it. The picture I downloaded was the most recent review compilation. Enough said.

SONOS ROAM works well when connected to your primary network. My eero "Guest Network" is necessary, but ROAM DOES NOT connect with it. eero Support has been responsive. SONOS Support not! Does SONOS intend to support "Guest Network" or force you to reveal your primary network User/Password for guests to have WiFi Smartphone and Music available? Please, this is ridiculous!

I have been a customer of Sonos products since 2015. The product used to be very good when I first bought them. I was please so I bought 19 of them with a mix of Play1's, Play3's, Play5's and the newer speakers. For the last several years, I have barely been able to use them without them cutting out or not playing on several speakers. The product is so bad now that it is useless. I feel that I have wasted my money because everyone knows that these speakers are expensive. It seems that Sonos doesn't care and are not fixing the problem. I have a $2500 router (NetGear Orbi 971), so I know it's not my router. Everything else on my network works extremely fast. I also have a 1 Gbps internet connection. Sonos needs to either fix the problem or give us refunds.

First off the fake company uses the Costco logo to look legit. After ordering I never received a confirmation email, tracking details or anything else and I never received my order. It's a scam, beware.

Years ago, I bought one of these as a gift for someone and they had positive things to say about it. Based on that, I got myself one, only to find that Sonos had updated their software just in time to provide me with a seriously disappointing experience. The app is fraught with problems, from user-unfriendly search capabilities to frequent service dropouts. I mean, even adjusting the volume is a giant pain in the you-know-what as the system can't even handle that seemingly simple function with delivering the message "Unable to connect with your Sonos product" or some such unhelpful message. And then, the apparently straightforward process of reconnecting is anything but. I was having these problems, by the way, while standing within three feet of my wireless router and the speaker itself -- so it wasn't an issue of network strength or proximity to the devices.

I placed an order after being persuaded by a neighbor who owns a software company with multiple SONOS devices. I should have read the reviews and not listened to my neighbor. The order was placed five days before this posting. I have yet to receive any tracking number or reply to any email I sent. The previously mentioned reviews and ratings of this company, my current experience with customer service, and SONOS disclaimer: "We are experiencing higher than normal correspondence, you will receive a reply within seven days" are red flags NOT to purchase this product. The product "may" be of exceptional quality. The business model is not. SONOS shall be the subject of a case study of one of my graduate students. As all know, case studies never fare well for the subject of the study. Good luck SONOS. DO NOT BUY OR ENGAGE IN ANY BUSINESS WITH SONOS.

I've moved houses, and I have had the unfortunate experience of not being able to connect this $2000+ equipment in my new home. I get a prompt on the Sonos application asking me to input my Wifi password on the 2.4GHz network, I enter that information and it fails immediately. I've done this more than 20 times over the past few days. I've spent 2 days in limbo with their support staff who either disconnected the call, never called back or just didn't know what they are doing. Finally ended with the last agent telling me that this equipment which I paid a PREMIUM for for its wireless capabilities must be hard wired in my new home to get it to work. Equipment which is not even 4 years old. Absolutely not. I feel ripped off - completely ripped off. God help you if you need to escalate your issue, these support people have no clue what to do.

The search function is really is very inconsistent in the way out functions. Way too often the results are meager and missing a huge part of what is available through the system. It favors certain returns for some unknown reason it certainly is not intuitive at all.

At first, I was pleased with the sound and quality of this speaker, so I bought the sub and Move and recently bought the 100's and stands to complete my home theatre. However, after using the arcfor a couple years l, and no warranty, there is repeated loud "cracks" coming from it. I called support multiple times and they tried to reset etc, none of this worked, then I had to record videos of the sounds to send to them. They agreed the speaker is defective but all they are willing to do is offer a coupon! I then started to research known Arc issues, and this is a problem for so many loyal customers that spent a lot of money on a soundbar. This is unacceptable as a premium manufacturer to not stand by their product. Knowing that this is a known issue, you would think Sonos would help a customer that spent thousands of dollars on their product.

These are great speakers and when the system works it's the best thing out there. However, when the system fails, its unfixable or you spend hours getting it to work again only to have it fail again in an hour. Given the choice, I would never make the purchase again.

I’ve been a customer for some time! Purchased the Arc soundbar, which is their top and most expensive soundbar on Nov 27! Delivery date during the time of sale wasn’t honored and I reached out to customer services to check the status of the delivery! They promised me that by Dec 4 it would be delivered! We are on Dec 6 and it’s still pending a delivery date… so they clearly lied to me! Impressive that a product can take 10 days or more to arrive in NYC! It’s either a lack of planning from the company or lack of good faith! To advertise a shorter delivery time than they can afford! Really frustrated… buy from other brands or companies if you want your product soon… or keep waiting and being lied to….

My Sonos system has issues. Contacting service is easy. However, it literally takes them hours to fix my system. I don’t have the time to waste. I am close to dumping my 7 Sonos speakers. I have complained to Sonos but only get “canned” responses. The root of my system’s issue is the incompatibility of Sonos 1 and Sonos 2.

The actual hardware is fine, the problem is with the app. I almost never listen to my music anymore knowing I am going to be spending at least 30 minutes figuring out the new bug in the app to get stuff playing. At this point everything seems unusable. I now have two accounts with different emails and neither app can find my hardware. I have spent over an hour and still no music. I guess they will make attractive door stops....

I bought a Sonos Arc, Sonos sub and 2 Sonos One SL's. I have to disable Dolby Atmos content to be able to use the system because if not I get a very very loud popping sound, followed by complete loss of audio until I restart the system. When I called to talk to support they played dumb and acting like this is an issue unknown to them and we would just restart the system, everything would be okay. I have since learned there are thousands and thousands of people this has affected and they definitely knew this was a known issue. Sonos has no fix for this. You are just stuck with a very expensive sound system that cannot play High Quality Audio as advertised. I am very disappointed.

If looking for a sound system, just about every other system would be a better choice. In addition to the set up and the app being inefficient and complicated to set up. Sonos is using an excuse regarding a communication update on Android devices to remove previous features. You no longer can play music from your android devices the Sonos app now only supports streaming devices. Changes like this without permission from users is a violation. I would no longer recommend this company for their products and services. Numbers do not lie. If you research further on Sonos with Consumer Affairs you will see they have many unfavorable reviews.

I don’t watch much of the television. When I do it is mostly movies. Sonos can make sure that when I turn on the TV from time to time that none of the expensive equipment will do any more than play through the TV speakers. The other rooms with individual speakers and a connection to my hifi system are equally iffy and rarely a sure thing. I just want to turn on music or watch a movie and have it work. Wasted a lot of money and frustration at this point. If you buy Sonos you are just as big a sucker as me. I have ARC, Sub, Play One surround and a Dolby atmos Sony TV. Might as well have an old set of wired earbuds.

Sonos Play 1 x 3 speakers for my 1500sq ft office. 2 1/2 years of never-ending wifi problems, system crashing, restarting the "Sonos player". Customer service is non-existent. If you do happen to get a Sonos Tech on the phone, all they tell you is "Your wifi is unstable, firewall problems, etc.". That's all **. We use WiFi to power everything in our office. 7 computer stations and multiple hand-held devices. The only one that doesn't seem to work with regularity is Sonos.

Our Sonos system no long works because Sonos no longer supports it. However, they do provide a discount coupon so you can spend thousands more on a totally new system and toss your old speakers into a landfill (how kind!). They have told us that's the only option, so we're stuck.

Bought a Sonos system about four years ago, and at first it worked great. However, in the last year, it has become increasingly unreliable. It cuts in and out, stops and starts to the point that the enjoyment factor has lately been overwhelmed by the annoyance factor. I was told it may be my network so I had a faster modem installed, upped my bandwidth speed to the max Spectrum sells, and bought an Eero mesh router system. Still sucks. I readily admit to not being a tech person, but I have had no hesitancy hiring a very good one. They have done other work for me, but this system seems to confound everyone. I would avoid buying any Sonos products until they catch back up to the quality they were providing four years ago.

The main reason I’ll never purchase another Sonos product is because the newer generation Sonos products are incompatible with the first generation Sonos products. Customer service will tell you to simply use the Sonos S1 app for your older products and the Sonos S2 app for the newer ones - but after 24 hours the S2 app will revert to the S1 app and you’ll receive a message saying that the newer generation products are not compatible with your system. The solution from “customer service” is to unplug all of your speakers and reboot the system - giving you another 24 hours of usage before it happens again, requiring you to repeat this process! Definitely not worth the headache! So you either replace all of your first generation products with second generation products at considerable expense, or you will be banging your head against the wall in frustration!

I Purchased a Sonos Playbar and one Sonos One & connected to my Samsung tv with an optical cable. Spent considerable time trying to simply get the tv remote to control the volume of both speakers without success. Tried many times and hours wasted, trying to explain the issue to tech support for whom English is not their native language and are clearly ready the manual rather than addressing the issue. Finally received a call from a "supervisor" who told me I needed to purchase a third speaker in order to setup "surround sound" then all would be fine!

I have purchased thousands of dollars of Sonos gear, committed to the Sonos universe and systems in two homes now, and had been very pleased with the products, support, and experience - UNTIL NOW. I recently had a Sonos Connect: Amp fail, spent time (tons of it) on the phone with Sonos Support, performed all requested troubleshooting steps. I will add that this was more difficult due to support being overseas and communication issues with the techs. In the end, it was determined that the unit was dead. It was just shy of 3 years old when it died. There are 3 other identical units still in service in the same system so far performing fine.

We had our system professionally installed. Then a few months later it was disconnected to replace carpet. I also change routers. No matter what I do I cannot get reconnected. I was told to get a 2.4gh router which I did and the system still will not reconnect. It's impossible to get anyone from Sonos to give a straight answer. I've followed all directions and it still won't connect to the wifi. Sonos system are just too complicated for the average person to use. I would never buy one or recommend one again. When working they are fine. It shouldn't take an IT genius to reinstall. Any suggestions?

I have 6 Play 5's and one Roam SL. For the first year and a half, the Play 5s were very stable. It was easy to get them connected the first time and they would just play. No messing about. Adding the Roam SL was the first inkling of things to come. It takes numerous repetitions of the same process to get the Roam SL on the network, and then it will simply drop off the next day and require the same joining process again. And now, with the latest update, the Play 5s are exhibiting the same behavior. Yesterday, after the update, I had to go around the house turning them on and off, rebooting the router, rinse and repeat, and was eventually able to get them all back on the network.

Long time Sonos user. From the S1 version I had 2x Sonos Fives, 1x Sonos Three, 1x soundbar, 1x sub and 2x Sonos Ones. KNOWING I COULDN'T USE ANY EXCEPT THE SUB I WAS STILL EXCITED TO UPGRADE. My Sonos experience to that point in time had been five-star incredible. However, due to software glitches between the phone and my wireless network, I'm looking to rip and replace this system. My Arc + 2x Ones + Sub system disconnect from the wireless network and ask to be reconfigured 3-4 times a week. I'll open my app and simply get "SYSTEM: TV Room (?+?+RS) Not Configured".

Sub woofer got repair but can’t get replacement. If anyone in India don’t buy this product. It won’t work well in india. You will not get good service in india. Cheaters. Have bad time to buy this product.

My experience with Sonos has been incredibly awful. I spent about $1500 on the sound system from Sonos. The subwoofer Gen 3 was about $750, The Beam Gen 2 was about $450, and the Sonos SL ones were about $400 for the set. When I first got the set it worked fine for a few months, but after moving to another state where the cable provider was Xfinity is where all the problems began. I told Sonos over and over again the app drops signal and doesn't show certain products connected and in addition it'll show certain devices connected on the app that are not connected at all.

Sonos has been THE biggest frustration we have ever encountered with any electronic...EVER! Their customer service is absolutely one of the worst. I purchased Play 1 speakers and then bought the Move speaker for its portability. The Move never worked and after a week called Sonos. I was on the phone for over an hour and was told they had "to go" since nothing was resolved. Wait, what? I have been on the phone for an hour and am told since they are unable to resolve the issue they have to go? Yep.

I recently made two returns because I was not satisfied with the product. Both were received by the return department on July 7th and I received and email for both on July 7th saying, "We received your return. A refund will be issued to your original payment method within 15 business days. It should appear as soon as your financial institution posts the transaction. If there are additional products associated with this return, your refund may be delayed until all products are received."

Unless you are super tech savvy, do not buy this product or any Sonos product!! I had this product for two to three months and spent more time trying to connect it than listening to music… Complete waste of $200.. Ended up throwing it in the trash and buying a Bluetooth speaker from Marshall that took me less than 30 seconds to get working.

I am an electrical engineer with a PhD and even I am frustrated with the obstacles that Sonos puts in between their speakers and my music. I guess I have a bunch of worthless Play 1 speakers now that are not compatible with airplay. If Tesla can download new software to an old car, why can't Sonos? I had a rough time with moving the speakers to a new home as well, but eventually persevered. There is really no reason for either difficulty other than poor software and poor customer support. So beware, if you buy a new speaker, you will love it and hug it and call it a pet name. But a few years from now, it will frustrate you to no end.

I have had Sonos for many years and have a whole house system with many amps. The customer support is simply awful. First the system has always had issues with skipping and stopping during playing. I had changed phones and used my wife's as well with the same issue. I primarily wanted Sonos to play music Playlists from my phone. This was working, with the above problems, but I had updated my phone with a Samsung S21 Ultra. During the change over I had lost a lot of music, of which I reloaded. Sonos is not updating my new Playlist and music. After about 6 hours (3 different days) of troubleshooting, they kept trying to tell me that my problem was using an unsupported music file. They couldn't understand that I was telling them that it was MP3 and I would even add a song that Sonos was playing on one playlist but wouldn't pick it up if I added that exact song to a new Playlist.

If you want to be frustrated beyond belief for great sound, go ahead. Will never again purchase Sonos. Hours spent with customer service to get this simple device to connect and stay connected. It seems random that it won't work, connect, play, stay on, get into connect mode. Read the other reviews -- nope, nope, nope. Just go with another company. One other frustrating item on this design is the sensation and ease of holding down the on off button -- the cord is in the way and it's nearly flush with the case so it's hard to push down and hold down unless using strong fingernails. The sound gets 5 stars, but if it takes so much to have a listening experience at all -- why bother. Never again, Sonos!

I used to be an absolute Sonos fan. Sadly, when I decided to upgrade my system made of an Arc and a Play:5 Gen 2 by buying a Sonos Five. This way I could pair the 2 Fives as stereo and also use them as surround speaker for my arc. Guess what, they're not compatible! Although, they're almost identical and cost the same price, they wouldn't simply pair up! I am moving on to a brand that's not making a 3 year old product of $500 obsolete.

Worst customer service I have ever experienced. A while back, I bought a Five and 2 Ones. I love them. So I decided to buy a Move for my back patio. Sounded good, but it wasn't what I wanted so I returned it and bought 2 Roams, order number above, on 4/14. I loved the sound and how I could move them anywhere anytime. But in a couple days I became very frustrated. They would randomly go off line (I have Cox internet, 250 mbps, the strongest they offer). Worse yet, I would play them for maybe 2 to 3 hours, and I would wake up the next day to find they had fully drained overnight...0% battery left.

Very nice sound originally, but now Sonos is annoying and useless - it will not connect (planned obsolescence = ** investment). Get this - Customer support says I now need to buy an ethernet cable to get it working! Piss off Sonos. If your product needs a cable, sell it with the system or send to your customers!! I do not recommend Sonos due to poor connectivity issues and terrible customer support.

I updated my app to S2, unbeknownst to me it made the Play:5 (Gen1) speakers useless because they are incompatible with the updated system. An investment of $1000 is lost. Ripe for class action lawsuit.

With hardly any instruction I was finally able to get the Arc sound bar connected, but it randomly stopped playing for no reason. The power cord barely stays in place and keeps falling out because it’s so loose. The app appears so simple, yet makes you feel like an idiot because it’s impossible. I can’t explain how bad this is. I just know I paid $918.00 for a soundbar that I will be gladly returning for a Bose.

Spending over $6K when you are building a house for a sound system doesn't seem like a lot at the time. 3 years later when the $500 AMP dies and you realize that it's only for a single room then you wonder. After spending close to an hour on the phone with the Sonos Help Desk you really start to think about the the organization's commitment to their customer experience. At the end they offered a 15% discount off retail to replace the AMP ($486). Now I'm wondering when the next component will die! The CSR went on to say that 3 years of "always on" has an effect on the device. I talked to my AV installer and they said that it was not uncommon for these devices to fail in such a short amount of time and they would offer me the same discount plus an installation fee. I don't think so! I'm looking for alternatives to replace or supplement this system. Any suggestions?

I have a Sonos sound bar, 2 Sonos ones and a sub in my front room. When I play music or CDs the speakers are very good. But when I’m watching tv or streaming the voice audio is terrible. News or shows with limited background sound are ok. But sports or movies are very hard to understand what someone is saying. I often (more than 50% of the time) need to turn on closed caption to understand what is being said with sports and movies or similar shows. It must be due to the sound quality arriving in my system since the speakers are fine with cds or blue ray. They even work great for streaming in 4 k. However how often does online tv have 4K.

As we built our home, we decided to install a sound system throughout the house based on our internet installer's advice. We chose Sonos, the products looked great and seemed to be user friendly and relatively easy to work with. Three years in, the system has turned out to be a disaster. In order to connect sound throughout the house, we purchased a sound bar for a Smart TV, the Sonos MOVE, the Sonos One and the Sonos Home and for about three months, it worked well. The system consistently disconnects itself from our WIFI; it stops connecting speaker to speaker, and we routinely must reconnect to our phones. We have great WIFI, no problems at all beyond the Sonos system and the reconnection process, which I have to go through at least every 2 months (or at least every time I need to use it) is so lengthy and completely counter intuitive.

I purchased a whole house systems and spent over $2000! After a few years (when they updated the Sonos App) many of the speakers are now incompatible with the new App. So basically I just have to throw them in the trash as they are WORTHLESS. Will NEVER buy Sonos again! HUGE waste of money!!!

Extremely expensive and does not update. We spent over $6,000 and only one item still works and even that is sporadic. SO DISAPPOINTED AND FRUSTRATED. Will NEVER buy Sonos again! Only lasted a few years before major issues started to occur.

SONOS provided years of quality music and sound but with the OS upgrade it's out with the old and time to pay more! I have two Play 5 units that I paid $500 apiece for and are worthless. They say you can operate them on the old OS but I've spent days trying to make it work and I give up. I won't be buying SONOS again.

I wish everyone could see this before making the mistake to buy a Sonos product. My experience with Sonos has been so horrible that I will never recommend or buy another product from this company. I purchased an SL and attempted to connect the speakers with my Alexa Echos. Upon multiple unsuccessful attempts and many hours wasted, I try to find help on forums and reviews on the Alexa app. It turns out that this issue has been going on for months without any remedy or fix. I contact Sonos support and spent about an hour with a “tech specialist” that denied the issue I was having until I recommended that he looked at the reviews and forums.

Sonos makes good quality speakers. It is a shame that I bought several old Sonos 1’s & amp that soon became outdated. I should be able to have some future compatibility with their newer stuff. They lost my respect.

Add us to the long list of Sonos haters. For what we paid for this system it should have lasted at least forever. Two weeks ago they did an o/s update that killed my Gen 1 equipment. That should be illegal - everything worked fine and Sonos knowingly killed it. And to rub salt in the wound, offered us a 30% discount on a new system. Two thumbs down and two fingers up, Sonos.

I liked my Sonos One SL, until today. It just died - no power. To add salt to my wound, Sonos support had no way of repairing it, and since it was two months out of warranty, they offered to replace it for $109 plus tax. How big of them. Not gonna happen.

I have Gen 1 and Gen 2 Play 5s. I just bought the new Gen 3 play 5 only to find out it will not work with the same network as my others. Shame on you Sonos for making my system not expandable. My last purchase was only a year ago and is now obsolete. A BIG don’t buy for Sonos.

1) The speaker sounds good (for the money), looks good, and is portable.

I have a large 7000 square-foot penthouse apartment with a multi thousand dollar Sonos installation. I would say that on a day-to-day basis there is about a 50-50 percent chance that it will work on any given time when I try to use it. I’m sure it’s just perception, but it seems like when I need it for a party or an event I am hosting it’s reliability goes down to about 20%. Constant Errors with “Sonos can’t be found“ or “Sonos can’t connect Wi-Fi“ and so on. Note that none of the other many wireless devices in my home have the same issues.

After spending thousands of dollars with this company, and wanting to spend even more, I've tried for days to reach their sales department with chat, phone calls and emails. NOTHING! No response. Sat on hold for 40 minutes. This is how they treat a customer that's spent a lot of money with them. And I will add, not another dime. They must think they are a lot more important than their customers. I'm done with them.

On 11/15/20 I placed an order for a portable speaker my brother had raved about for some time. I had been loyal to Bose for several years and figured I’d try something new. It was a gift for my daughters birthday today (11/24/20). The company website stated that orders would be delivered within 1-5 business days giving me enough time to gift. On 11/19/20 I noticed that it still hadn’t shipped so I called Sonos to inquire on the status. After a 24min hold, the rep told me they had an overwhelming response to the sale and that my order would ship the following week (“possibly”...he said). WTF!? The next day I received an email with tracking info for delivery on 11/23/20...problem solved right?? Nope!!

I recently upgraded my home entertainment center, and was excited to install and use the Sonos brand for my new sound system. After much reading watching videos I purchased the system I wanted including the new Arc, this is where it went sideways. After my new tv was mounted I found out I would be unable to use the Sonos mount to attach to my Tv and decided to place it on my tv display cabinet instead.

Like many "tech" companies, Sonos forces through updates to your app and system that will cause connectivity issues. We have been dealing with them for 4.5 years. EVERY time they do an update, a speaker drops out. They imagine you have your speakers sitting in your lap easily unconnected and connected to all your hardware, when in reality you're picking this system to have your speakers mounted high and far. You will have to monkey around them every time they update trying to go through every configuration of reset imaginable, the whole time they will blame your hardware on the phone until you magically do some version of factory reset and everything connects...until they update and you go through this all over again. It is like this, every time. Of all the things we did in opening here, Sonos will rate as one of the largest mistakes.

Since 2014 we have owned three Play 1 and one Play 5 speakers. Overall, we have had few issues with them with the exception of the Play 5, which lost wifi and was replaced. No big deal and quite happy until recently. Sonos has "upgraded" its system so that I can no longer stream my music library from my iPhone to my speakers. To do so now I would have to either pay for a streaming service or pay for a NAS. I'm not interested in paying for a streaming service to listen to music I already own. I'm sick and tired of these amoral tech companies that dictate the manner in which you can use a product you own. Will sell all my Sonos and find a replacement.

I'm not sure what is worse, the speakers or "customer service". You can't get a hold of anyone! This product is useless and works MAYBE. My system won't connect because I simply have a new router. The Sonos One won't stop buzzing. Can't get a voice to explain exactly my problem. DON'T BUY!

I purchased a Sonos system with 6 speakers about 5 years ago. My IT person recommended it. Immediately it began to disconnect itself from any control device. We have now spent over $2000, on various suggested devices in an attempt to keep it working. We installed a Powerful router, no better. We then had to begin one by one to hard wire the speakers. Eventually we ended up with 3 that are wireless, and 3 hard wired. One speaker, Sonos 5, the most expensive one burned up. It works for a few days, then cannot connect from mobile, or desktop. Sonos is trying to force all control to mobile devices, and now won't allow setup procedures from a desktop. Run from Sonos Products.

Two years ago I bought a pair of Sonos speakers. Took about an hour to get them working. About every couple of months something would go wrong. I spend another two hours trying to get them work. Now I cannot get them to work at all. Of course, you can't get anyone at Sonos to help. They are always overwhelmed with calls. Maybe that's because their systems are so hard to set up and operate. Use at your own risk. When it takes more time trying to get your speakers to work than you spend listening to them, time to go back to analog. That's all I listen to now, my old stereo. One click of the button and it always works.

If you expect your speakers to last more than 5 years....Don't buy this product. I have been a loyal customer, and early adopter of Sonos sound gear. I have purchased 8 different products from the company and first time I called customer service about a playbar that COMPLETELY failed, Sonos response was to offer me a discount on a new device. WHAT!?!? They didn't offer to fix it, look at it, they said the best they could do was to have me buy a new product. WOW!!! After buying 8 different products from sonos I would have thought they would have had a different response. AGAIN, if you are ok with your product lasting 5 years, they this product is for you.

I was an early adopter of Sonos and I own more than a 1/2 dozen Play 5s, and a surround system with a Playbar, sub, and two Play 1s. For the first five years or so, Sonos was AWESOME!!!! Really good sound quality out of a small speaker. The only downside was that they are very expensive. Fast forward to 2020 and it's a very different story.

Consistently failing to work. Often on hold to their customer service department for hours on end to no avail. Their internal system keeps changing which means that it becomes very non-user friendly, time consuming and laborious.

I spent a fortune on speakers for my entire home! It has been fine for many years but now they aren't working with my music and they soon will no longer support order speakers! They gave the option of trading in old speakers for new ones but who's to say it won't happen again!!?? I would think twice before investing in this system!

Warning to potential customers – do NOT buy ANY Sonos products without first doing your homework on the company. Do not be misled by the many earlier, positive reviews and ignore this warning, or you will be very sorry at some point. Simply search for “Sonos Legacy Products” and you will have no difficulty finding the information.

What a dirty business model is that! One thing is clear to me: NEVER AGAIN SONOS!!!

I am a legacy owner of Sonos equipment since 2006. I have continued to make purchases for my home and as gifts. Sonos did not have a more devoted customer. I own >22 legacy devices. As all other owners were abruptly informed yesterday via email, the company will no longer support my (very expensive) system as of May 2020. These items were never sold as “limited life”. I will not make any further purchases. I feel used.

Sonos itself has become obsolete. It's about the "legacy" issue of home speakers bought a few years ago. The biggest joke is the 30% discount when you decide to trade up. The old hardware will be shut down by Sonos. Instead of trading up I would advise to abort mission and seek for alternatives. Almost all audio brands have wireless and easy to use plug and play setups. Hopefully more futureproof.

I received an email today regarding the fact that several of the products that I purchased will no longer receive updates. I am extremely disappointed and will no longer be a customer. Yes they offered a 30 % discount but I do not want to shell out grand or more for a new product that will be obsolete in 5 years again. I also own quite a bit of stock which I will be dumping asap.

Sonos is a sound system that allows you to play different music in different rooms. However, their speakers become obsolete every few years because they cannot be updated. I just received a notice that the thousands of dollars I invested is down the hole because the speaker software can't be updated anymore. I've already had to replace the bridge for ~$400, now they want me to replace my speakers, which will total over $1000. The speakers are expensive to begin with, then the company requires you to replace the obsolete speakers, and is supposedly nice enough to offer a 30% discount to buy more expensive speakers. They should be exchanged for free or pay a rental fee if they need that regular of updating.

It is rare that product upgrades remove rather than add new features. I have been a loyal Sonos Evangelist since the first products came out, and I am now looking to find replacements for my 14 zones between 2 houses. Sonos has taken away the ability to play music locally stored on an IOS device, blaming it on Apple, and offering completely inadequate workarounds.

I have been meaning to write a scathing review about Sonos' promised but undelivered results for the last 3 or so years that I've owned the speakers. After all this time trying to get my system to stabilize and respond, two things seemed to happen: There was a recent software update from Sonos, and I renamed one of my internal wifi extenders. Not sure if one or both of these changes resolved my long-term frustrations with Sonos' connectivity, but let's say that my wifi network has gone from simple to more complex and I had difficulties with the stability of the Sonos ecosystem from the very beginning.

I've had over 16 Sonos devices over the last 10+ years and it seems since the management shuffle and IPO, Sonos' support, product quality, and worst of all - SonosNet networking mesh has gone downhill. It can take weeks (3+ now and still waiting) for tech support to address common connection issues. I've had enough years as a loyal customer with this company to see this trend real-time and I can no longer recommend their products. Good Luck.

Very unreliable as it requires frequent reboots. The app frequently cannot find the system on my computer, problems playing songs, etc. They seriously need to find programmers who know what they are doing. Their support is not good as one of their pieces of advice resulted in the loss of hundreds of files.

I was informed by Sonos to return my Sonos 5 and my replacement would be shipped in 5 days upon receipt. Four weeks later no Sonos 5, calling their customer service is a disappointment, they promise and promise and promise... Secondly, I'm having issues with software upgrades as I have 3 Sonos 1's. I go through the steps and it's unable to upload. Yes, Sonos no longer my wireless speaker of choice.

They continually almost Every 2 weeks force updates to the system even if your system is functioning perfectly. If you update your phone that triggers an update via the app on your phone which will make your system non-functional until you update all your speakers. No they Require you to provide location and allow them to collect data on your system room names, how you use it etc. If you don’t agree your system is not functional that means you cannot use it. It does not say it in the user agreement when you purchase it. It only happens after you come home and try to update it. For those of us who have had the system for several years now if we don’t agree with that I previously purchased system will not work!!!

I have been a Sonos user from the days when it was a bridge.... as the products have evolved, i have upgraded. I have a soundbar, sub woofer, 6 sonos 5’s, just to give an indication of my loyalty to the brand. I have even convinced friends and family to purchase the products!! I have always bought the product from high street retailers. I recently received an offer direct from sonos, offering me a part exchange for one of my old sonos bridge. The offer was actually very good. I placed an order for another sonos sub woofer. The product arrived within 3 days.... !!! Opened it as if it was the very first sonos product I ever purchased.... only to find the beautiful lacquer surface chipped.

Bought two speakers and the amp to play my iTunes music. This was the ONLY reason I purchased Sonos in the first place. They should be sued for false advertising because I and all other Apple users can no longer play curated music, forcing customers to sign up and pay for music service. I hope someone initiates a class action suit against Sonos. I want my money back! I am a pissed off customer and will never again purchase a Sonos Combo product.

Owned Sonos for a few years now and the experience has gone down hill. The connection problems are awful with your wifi. All songs will stop playing or skip to another track mid way thru. I've contacted customer support several times but they are useless to fix the problem and will always blame it on your wifi strength and not their product. If you google anything about Sonos connectivity issues you will see hundreds of complaints about the same problem! The sound of the speakers is good, but what's the use if it skips through all of your music. I've since purchased another wireless speaker from a competitor and have no connection issues. Avoid Sonos! Now I'm stuck with one of their speakers collecting dust in the closet!

I bought a Sonos Play 1 a few months ago, not for price but because I didn't want a speaker that might be listening to me. The instructions for set up were dreadful but after a few hours it was working perfectly. Last week I decided to buy a second one to pair it with the one I already had to give me a stereo system. It was easier to set up since I knew what I was doing. I was listening to music on my existing Play 1 while setting up and pairing the second one. Once this was completed there was no sound from either. After much on-line research and several exchanges with Sonos Customer Service, I finally learned that I now have two expensive, useless speakers.

My soundbar stopped working 3 years after purchase. Sonos' solution was for me to send them my Sonos Soundbar and then they would give me a discount on buying a new one which was still over $500 dollars. I asked them why they needed the old one back because I think they are going to fix the old one and sell as refurbished rather than just charge me to fix it. They had no comment. I think that is a poor business model and I'm done using Sonos.

Updated on 08/24/2022: While the product is not that bad, there are products as good if not better out there. However, I have SONOS product so it’s "easier" to keep with the same brand (one would think). SONOS ended support for the Gen 1 product and offered clients a discount for the aggravation they had as a result, but trying to take SONOS up on their offer has been hell. Calling in and sitting on hold at least six times to be told they cannot find my discount code (after 30 to 60 minutes) and being told they will call me back when it is found but not calling back, or emailing me with no direct email to reply to and no DIRECT phone number to call that person back. This has wasted many hours of my work day (because they are not open after my work hours - of course).