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Sonos manufactures innovative sound system technology, including speakers, speaker sets and home theater systems. Systems are available for indoor and outdoor use. Since all Sonos products are compatible, customers can start with a low-cost system and add speakers and components over time.
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I don’t watch much of the television. When I do it is mostly movies. Sonos can make sure that when I turn on the TV from time to time that none of the expensive equipment will do any more than play through the TV speakers. The other rooms with individual speakers and a connection to my hifi system are equally iffy and rarely a sure thing. I just want to turn on music or watch a movie and have it work. Wasted a lot of money and frustration at this point. If you buy Sonos you are just as big a sucker as me. I have ARC, Sub, Play One surround and a Dolby atmos Sony TV. Might as well have an old set of wired earbuds.
Sonos Play 1 x 3 speakers for my 1500sq ft office. 2 1/2 years of never-ending wifi problems, system crashing, restarting the "Sonos player". Customer service is non-existent. If you do happen to get a Sonos Tech on the phone, all they tell you is "Your wifi is unstable, firewall problems, etc.". That's all **. We use WiFi to power everything in our office. 7 computer stations and multiple hand-held devices. The only one that doesn't seem to work with regularity is Sonos.
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Our Sonos system no long works because Sonos no longer supports it. However, they do provide a discount coupon so you can spend thousands more on a totally new system and toss your old speakers into a landfill (how kind!). They have told us that's the only option, so we're stuck.
Bought a Sonos system about four years ago, and at first it worked great. However, in the last year, it has become increasingly unreliable. It cuts in and out, stops and starts to the point that the enjoyment factor has lately been overwhelmed by the annoyance factor. I was told it may be my network so I had a faster modem installed, upped my bandwidth speed to the max Spectrum sells, and bought an Eero mesh router system. Still sucks. I readily admit to not being a tech person, but I have had no hesitancy hiring a very good one. They have done other work for me, but this system seems to confound everyone. I would avoid buying any Sonos products until they catch back up to the quality they were providing four years ago.
The main reason I’ll never purchase another Sonos product is because the newer generation Sonos products are incompatible with the first generation Sonos products. Customer service will tell you to simply use the Sonos S1 app for your older products and the Sonos S2 app for the newer ones - but after 24 hours the S2 app will revert to the S1 app and you’ll receive a message saying that the newer generation products are not compatible with your system. The solution from “customer service” is to unplug all of your speakers and reboot the system - giving you another 24 hours of usage before it happens again, requiring you to repeat this process! Definitely not worth the headache! So you either replace all of your first generation products with second generation products at considerable expense, or you will be banging your head against the wall in frustration!
I Purchased a Sonos Playbar and one Sonos One & connected to my Samsung tv with an optical cable. Spent considerable time trying to simply get the tv remote to control the volume of both speakers without success. Tried many times and hours wasted, trying to explain the issue to tech support for whom English is not their native language and are clearly ready the manual rather than addressing the issue. Finally received a call from a "supervisor" who told me I needed to purchase a third speaker in order to setup "surround sound" then all would be fine!
I did as suggested and it WAS NOT, also the "supervisor" did not bother to respond to my follow up email. Spent a further 3/4 hour today and spoke with another "supervisor" who agrees that it is NOT POSSIBLE to control the individual speaker volumes in surround mode. IT is also NOT POSSIBLE to control all speaker volumes using the TV remote!!! What a shame - this is a great product with TERRIBLE support and useless software - my suggestion is to avoid Sonos at all costs, unless of course, you enjoy hassle!
I have plenty Sonos speakers and the sound is great. But it's a pity that Sonos engineers are not able to let this system work properly. Every 4 to 5 weeks there's something wrong. Speakers lost connection, or again an update... windows app not working anymore. Not able to set the volume. IP conflict after an update. I get really sick of all the commercials if you start a radio station. You will never see Sonos in a bar or restaurant due those problems. I stopped to promote this system to friends or colleagues.
I have purchased thousands of dollars of Sonos gear, committed to the Sonos universe and systems in two homes now, and had been very pleased with the products, support, and experience - UNTIL NOW. I recently had a Sonos Connect: Amp fail, spent time (tons of it) on the phone with Sonos Support, performed all requested troubleshooting steps. I will add that this was more difficult due to support being overseas and communication issues with the techs. In the end, it was determined that the unit was dead. It was just shy of 3 years old when it died. There are 3 other identical units still in service in the same system so far performing fine.
First I was told that the ONLY thing Sonos could offer me was a 30% discount on a new piece of Sonos equipment. When I pushed back on that, I was told we could apply for approval to REPLACE the unit at no cost, but was warned it would have to be approved, that process could take up to 1 business day. I got the DENIAL back less than 15 minutes after the call ended. So someone really gave that a lot of consideration - NOT! My second call was to ask why it was denied - long story short - no answer there. Was assured that the 30% was now being processed and that I would get email with that discount code in it shortly. I did not. Instead I got 2 more emails, one was a shipping label to use to send the broken useless unit back to Sonos. The other email explained that the "replacement discount" was processed and to look for the shipping label. NO ONE in either of the first two calls mentioned having to send the busted unit back.
So, onto my 3rd call in the same day, this one to find out why I needed to go out of my way to send this thing back, find a box, packing materials (yes they demand it be packed as if it were breakable glass or 30% is voided). Again, a thin and useless answer was given - basically that is policy for "REPLACEMENT". However, the unit is not being replaced. I am having to buy a new unit which costs MORE and does not fit the very specific installation application the other 3 are installed in.
Punchline - SONOS is a total joke. No real support. No solutions. Weak, unreliable products that cost a small fortune, foreign support that is not all that easy to understand, NO repair options. They position themselves in the realm of Sony, Panasonic, Canon, Nikon and other major electronics manufacturers but in the end are a little dog n pony show with nothing behind the products, unless you count all the $$ they make charging people way too much for things that DO NOT LAST. Good luck if you purchase their stuff, you WILL BE DISAPPOINTED.
We had our system professionally installed. Then a few months later it was disconnected to replace carpet. I also change routers. No matter what I do I cannot get reconnected. I was told to get a 2.4gh router which I did and the system still will not reconnect. It's impossible to get anyone from Sonos to give a straight answer. I've followed all directions and it still won't connect to the wifi. Sonos system are just too complicated for the average person to use. I would never buy one or recommend one again. When working they are fine. It shouldn't take an IT genius to reinstall. Any suggestions?
I have 6 Play 5's and one Roam SL. For the first year and a half, the Play 5s were very stable. It was easy to get them connected the first time and they would just play. No messing about. Adding the Roam SL was the first inkling of things to come. It takes numerous repetitions of the same process to get the Roam SL on the network, and then it will simply drop off the next day and require the same joining process again. And now, with the latest update, the Play 5s are exhibiting the same behavior. Yesterday, after the update, I had to go around the house turning them on and off, rebooting the router, rinse and repeat, and was eventually able to get them all back on the network.
Today, though, after 12 hours being left on their own, only half of them are still on the network and the other half refuse to re-join. I'm sure, after a few more hours, I'll be able to get them back on, but tomorrow they might be off again. I decided to use the time to write this review instead. I wish Sonos had put as much effort into their product engineering as they did into their IPO. I'm not a shareholder, I'm a disappointed stakeholder.
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