Sonos Reviews

Good luck with a device being moved or regrouped being found on the system. Might as well throw it out the window. Great sound but good luck having sound streamed and the speakers connecting. Every time I open the app, I shudder in fear and anger.

I will never recommend SONOS to anyone. The product probably is OK but customer service really sucks. After receiving my order from UPS I realized that it was not what I wanted due to size and weight. I've been trying to get return labels for the 4 separate boxes for two weeks and after being transferred to someone else every time, they expect me to send system with the same label on each one. Well UPS won't take it that way. They shipped to my house with different label on each box with a different "tracking number". Don't know how this will end up but if not resolved very soon I will be forced to get legal help. I'd be very cautious about buying from this company.

Really disappointed with my brand new era 300. It's a nice speaker of course, but it spends more time offline with no helpful status or troubleshooting indicators. Just try again tomorrow. Would really be nice if there was a reboot button at least. Or a human to talk to.

I bought a full system including arc ultra era 300 rears sub and remotes. I have had trouble since day 1 with one of my eras remotes. Numerous trouble tickets. Hours diagnosing why it was my fault. Last straw was when I spent 1.5 hours on the phone doing everything they asked only to finally have them FINALLY agree that the speaker was defective. Now I have to return it to them for a replace but have to return the bad one at my risk if there is damage. THEN they will send me a replacement. Total BS. Done with Sonos. Never again.

Sonos sucks and is terrible now. I’ve spent over $10,000 over the last few years on Sonos products. As recently as a year ago they worked well, in sync and with the app as well as with Alexa or Google Assistant. Nonetheless, the app and speakers simply don’t work or maybe one speaker will randomly work for a second and then another. I’ve restarted, factory reset, tried variations of plugging one or all devices into the network directly via Ethernet cord, replaced entire networking systems with commercial professionally installed network and simply tried via wireless connection, but they don’t work. I understand there was a major update in May 2024, and after about that time, they have broken functionality and I am left frustrated and annoyed. Issues I encounter include an unresponsive app, problems with grouping speakers, inconsistent volume control, and features being removed or not working correctly. Support has not helped either. Avoid.

A band new Arc out of the box failed to join the app. Customer service agent was exceptional. 1:47:00 tech support ended in brand new unit to be sent back as defective. Sonos made no effort to expedite delivery of replacement. CSA tried given I had only had the unit about 3 hours. Excited in the beginning, frustrated again with Sonos in the end. Replacement worked fine.

How is this company still at 4 stars? In their new update, they decided to cancel half the speakers they ever made! Will not ever be able to use them again, so why buy any more with that threat lurking!! I’m surprised there isn’t a mass lawsuit and when there is, sign me up!

This system is awful. Always have issues and constantly on the phone with customer service troubleshooting it, any little unplug affects the system’s ability to recognize components. It is just not good.

We purchased a whole house system of Sonos products. 4 Sonos Ones, a Roam and a Sonos Arc. The sound is great but product quality seems to be lacking. These are less than 4 years old and we’ve already had the Roam and a Sonos One fail. These speakers are way too expensive to fail that quickly. If we lose another one we would look to switch to Bose.

The app they force you to use is terrible and not user friendly. Constant updates,.random logging out off and logging in with not being able to recognize your home system. It is all so time consuming to just listen to music. Should be so much easier than this. Terrible product for your money. Just go buy a couple partybox bluetooth speakers.