SiriusXM Satellite Radio Reviews

I have been paying for a subscription for years that I do not have. They can’t look it up with the reference number on my credit card. Total waste of money. Why would anyone want satellite radio now anyway? Maybe hanging on to these old accounts that people don’t realize they’re being charged for is keeping them in business

Horrible. They make it difficult to cancel. Which is not the reason for my review-but very important to note. The reason for my review is that when I went to cancel I was offered a discounted rate in order to retain my business. I accepted. Two months later as I was reviewing my bank charges I see that they were still billing my $30 compared to the $8 that I had accepted! I then went to rectify it but was told that I had never received the discounted rate. I told them the exact time I accepted that offer so that they could search my conversation. They then tried to tell me that I did not get a new offer, I only updated my card on file. I haven’t had a new card in two years!! I told that that was not accurate and the rep just kept reiterating that there was nothing they could do and all they could do is give me another offer. What a joke.

I canceled Sirius FM, and since then I've been barrage with phone calls and voice mails every other day trying to get me back. I called customer service TWICE telling them to stop harassing me, but they won't. When I block the number, they call with a different number, JUST LIKE SCAMMERS! This company is PREDATORY! Don't get involved.

Their billing is tricky and set up to auto renew at full price unless you call to intervene. Or go online or use their chat box which is frustrating and ineffective. Sirius has not sent any renewal notifications. I set my calendar to call them a month before the subscription was actually to renew but they billed full price a month early anyway! Can’t talk to anyone live outside of regular work hours which is difficult given my medical work schedule. For 3 years at renewal time I have called them to dispute the above said. I’m tired of having to deal with this renewal pricing ordeal and like other reviewers have stated, customer service waits are long for a live person and it’s never a pleasant experience to have to do that as well. Customer service agents act greedy and apathetic.

This is the worst company I have ever dealt with. It is almost impossible to cancel and you cannot cancel until the last moment of your contract. Just a tactic to make sure you forget and are billed another month until you cancel. The stations play the same music over and over. Not sure what you are actually paying for except 20-30 songs per station.

2 days ago SiriusXM just started to ask to sign in when I clicked on the app on my iPad. My email pops up and next line asks for password. I don't remember it but when I clicked on the can't remember/reset it goes to a blank screen. 2 days in a row and their tech department makes me do the same thing of uninstall and reinstall the app which doesn't work. I asked for them to send me a link to reset my password but they said they can't. What a useless group of people.

I just had one of the most frustrating and unproductive conversations I’ve experienced in a long time. A representative from the SiriusXM sales team was incredibly pushy and relentlessly repetitive. It became clear that “no” simply wasn’t an acceptable answer to them. Despite my repeated, polite refusals, they continued to press the sale, completely disregarding my clear disinterest. The interaction not only wasted my time, but it also left such a bad impression that it actively pushed me further away from ever considering their service. It was, without exaggeration, one of the most distasteful customer service experiences I’ve had over the phone. After reading more reviews and looking into the company, I’m genuinely surprised they’re still operating with that kind of approach.

I was a customer for about 3-4 years. Started with a free trial when I bought a car. After that I paid for a subscription, and a couple different times was going to cancel just because I didn't really have the extra cash to be paying for it. They always offered a better deal. About a year ago, they offered me 36 months at $3/month, which yes is a very great deal. But I'm not enjoying the content anymore. I loved Octane but they aren't playing anything that good anymore. All I do is channel surf it seems, between the rock stations and 80s/90s/2000s. But just the same songs over and over every day. It's become so boring.

I’ve been a subscriber since 2009. They kept raising the prices every year but I am finding better alternatives for half the price. When I went to cancel (which btw should’ve been a 30-second process and took 20 minutes). Left a bad taste in my mouth. The customer service person was professional, but they obviously just have a strategy to keep raising until you complain. And for that, I am out.

Canceled my 6-month free trial after only having for 3 weeks because I told them I would not pay for the service after the trial expired. Upon contacting customer service, I spent an hour waiting for help and had two different supervisors put me on hold and then hang up on me.

Radio doesn't even repeat songs as much as they do. First email was 4 months of payment that equaled $106.00. Never would I pay that much for crapbag repeated music. Commercial free is a lie. They talk nonstop. 30 min of talkie talk. And 30 min of music.

Complete garbage. Sent a promotion in mailbox, $4 a month for first 12 months with a free speaker lol. Speaker would show up in 3 months, had service for 3 weeks, they shut my service off to my truck through email. Completely garbage service.

Review: SiriusXM’s Alarming Billing Practices – Feels Dishonest and Predatory. I’m extremely disappointed with my experience with SiriusXM, and I feel compelled to warn others. Despite having only one account through Mazda—which I cancelled—I’ve been charged multiple times without my consent. What’s even more frustrating is the complete lack of transparency from their side. There is no clear explanation of which accounts are being billed, when they were created, or how I supposedly authorized them.

Be careful with Sirius. They sells your information to scammers. I never had trouble until I was given 2 months free to try. I called them to inform them of the trouble I was having. They don't care!!

★☆☆☆☆ SiriusXM is a Total Scam – Avoid at All Costs. I’ve had it with SiriusXM. What used to be a premium service with the latest music has completely fallen apart. Now it’s just endless repeats, stale playlists, and almost no fresh content. The customer service is nonexistent—you’ll spend hours trying to cancel, only to be met with shady retention tactics and endless billing cycles. They’ve made the app a nightmare: it logs you out constantly and forces you to reauthenticate across every device, every single day. It’s like they’re actively trying to frustrate users into giving up. This service has gone from great to a complete scam. Terminated my account and will never go back. Don’t waste your time or money.

Last year I called to complain due to Rockbar being removed from the satellite and moving to app only and had to cancel as I could only submit feedback. Called yesterday and today two times and was given a discount but all the person could do was submit feedback and upgrade me to platinum. Well platinum subscription didn't get me Rockbar so I called back and the next person finally told me what the previous person didn't that Rockbar was app only. I'll give it a few months but if no change I will be unsubscribing.

They lure you in with promos and get a hold of your credit card and the price triples and quadruples. That's why they hang onto your credit card. Pay attention or you will be paying an huge amount of money. Totally not worth it. Can never get a refund. Once they bill you the huge amount, no getting your money back. Even if you sold the car.

I've been a customer nearly since the company opened. Every single customer service encounter is an extreme exercise of patience. I recently activated a radio in a car that I bought brand new. 2 days in to the subscription I called because the radio still wasn't working. I found out the radio ID was wrong and they tried to charge me 15 bucks to change it. I told them to cancel. Then they said they'd waive the fee. Shortly after they informed me there was a balance for a month's service unpaid on my 2 day old account that they had the credit card on file for. They told me they didn't know how to fix it and they couldn't activate the radio until they did. I canceled and I'll never, ever, re-subscribe. The amount of time I've wasted over the years dealing with their incompetence is valuable and something I cannot get back.

I have NEVER purchased this service. I bought a 2 year old vehicle that has the option to use this service. Never activated it. I use another music subscription platform and listen offline if I know I’ll have limited access. I got a new card and noticed I’m being charged. I call the company. There is an account but they don’t see my or any family members’ names on the account but they can’t give me the name. I have no email or physical mail with confirmation. Odd thing is when I went to my vehicle I got to the Sirius radio it seems there was a subscription because I was able to go to channel 1. When I tried to get on again it was telling me to subscribe. Even though I’m seeing charges with no verification I have to be online with my CC company requesting the removal of the charges.

I have been a customer for Sirius radio since approximately 2015. Both vehicle and home. Two weeks ago my home Sirius started bouncing from station to silence every few minutes with about 30 seconds of silence. I contacted them and they sent a new signal. This did NOT fix the problem. I reconnected to them again today and went through the same scenario. Their phone always states the conversation is being recorded yet each and every time I must re-explain the SAME problem. That initial department was done via text and I have attached pictures of the conversation to the receipt section. They stated they would send me a new receiver as I believe this is needed to correct the problem. The IT department could not fix the reception problem either.

Customer service system SUCKS. Even with technical support I could not log into my account. I just cancelled almost 20 years of using Siriusxm. The frustration and experience isn't worth the $$. Customer service is farmed out thus understanding the person's heavy accent is difficult. Customer service only reads from their script and doesn't listen to your technical questions.

Went from $5 to $20/m then when I tried to cancel they had me chat to a bot who magically was able to bring the price down to $17 then $7.99. Then I was transferred to a person, they kept trying to have me stay with all their offered even though I said I wanted to cancel. Horrible experience with customer service.

I just got done with a live chat to ask ONE question, because I'm 62 and I remember 8-tracks. I bought a van two years ago, and it has a Sirius unit in it that has a radio on the bottom and a CD player on the top. I only play CDs. I explained this to the live agent who said their name was Ahks**t. Asterisks added because part of the name is a swear word. This person told me several times that you can't play CDs on a radio. Apparently, they think I'm an idiot.

I canceled my service on 6/21 after 10 years as a customer. Per my cancellation agreement, I was supposed to receive a refund of $127.25. Instead, on 6/23, I was charged an additional $136.83. When I contacted customer service, they refused to reimburse the charge and insisted I would still only receive the $127.25 refund. Very disappointing and unacceptable treatment after a decade of loyalty.

Absolutely despicable practices. Sign up to their trial took no more than a phone call and the radio's ID, but to cancel it, I had to provide payment information and more details. After several attempts to cancel via phone and chat, I was always rejected as my address was incorrect (an address they should have never had in the first place). Only once you threaten with legal action will they take a step back and accept that you don't want their service. Having half a dozen comedy channels doesn't help if I only hear repeats after two weeks during a ~20 minute commute. And spending 5 minutes of those 20 listening to ads, when they expect $20+ a month is ridiculous. Some of the worst experience I've had in my life.

The product is fine but the customer service and the billing department is at best unethical and in my experience not worth the aggravation. I had put my service on a year's hold as this car was not being used. At 11 months I called to extend the hold. The agent said no worries just call when you want the service put back on. However on my following credit card statement I was charged 24.91 for service for the previous month. I called customer service and was told the charge was non refundable and they claimed to have no record of my previous call. After a ten minute back and forth struggle, finally the agent said she would refund 21.24.

Man this company is terrible. They up your rates every year just so you have to contact them to try to cancel and then make you spend 20-30 minutes of back of forth just so can try to talk you into them "gifting" you a lower rate because you are a "loyal and valued" customer. I can't believe that these archaic tactics are still used in 2025 by a publicly traded company. Stay away.

We have been with Sirius for a few years now, but every time we trade our vehicles in they set up multiple accounts stealing money, even though we linked all our vehicles on one account. We pay our regular due but noticed charges on my wife's bank also for the same service. Even though they got our money they turned my wife's off and kept charging my account. All while harassing calls every single day. We talked to them to fix it to no avail. Finally after the harassing calls last Father's Day and many hrs of back and forth with this predatory company we just said, "Cancel all vehicles, cards." I would not recommend using this service that is ran from overseas.

They advertise a rate online of $2.99/month for 36 months. When you try and sign up for that deal, miraculously my vehicle doesn't qualify but they can hook you up with a more expensive package. Nowhere in their ad does it say your vehicle has to be so old to qualify. My vehicle is too new! What possible difference does it make that my truck is 4 years old to get radio service?? This is bait and switch at its finest, in my opinion.

This is a garbage company and should be shut down for its billing practices. I canceled my Sirius xm in February of 2020 and was billed until July 2024. They refused to give my money back and AGAIN charged me on my locked credit card.

My car was totaled over a year ago. I called and chatted and canceled. I started driving my husband's truck that already has XM on his own account. I just noticed I have been being charged every month for the past year. I contacted them and told them I could provide proof the car was totaled and they didn't care. I got 14 dollars back. Horrible! I already had my husband cancel his on his vehicles over this.

I enjoyed the promotional rate of $4.99 a month, but was billed $35 a month after the rate ended with no remedy. For someone on a fixed income, this was a hard hit. I hope they will become more customer conscious and perhaps offer a reminder email before charging this extravagant price. I waited for a call back for 2 weeks before chatting with a live agent to cancel my subscription.

Be aware! Sirius XM came to you really hard when they tried to get you. They called us countless times & offered multiple discounts. I felt like they hunted us down and didn’t stop until a contract is signed. But once you are with them, the promotion lasted only one year and it bumped up to $25/month automatically. There was no option for auto renewal shut off. You have to stay on top of it and call to ask for a discount every year. My poor husband were trapped in this, he couldn’t keep track of the billing cycle and ‘s paid $25/ month now.

I was disappointed when trying cancel my service. It increased from $6 month to $28 month. When I tried cancel, they desperately offered many prices. After cancelling they tried to charge me a prorated month.

I was charged for a subscription I did not sign up for. Initially when I called they said there was no subscription in my name but that they needed my full credit card number to verify. I didn't give it to them. They then said there was a subscription but that they couldn't cancel it because I got it through play store. I didn't. I don't have any Google subscriptions. They will not cancel a fraudulent charge. Thankfully my credit card company will.

So Sirius is a scam. They tell you a price and then process your card and you're good to go. But they don't tell you it's a contract or that you will be put in collections if you don't pay for the monthly bill. I figured like a lot of streaming services you're not in a contract. And they told me it went to collections and the lady didn't really know what that is or have any idea how to fix their mess. I'll never use this service ever again and I'll spread to everyone I know.

I have 2 issues with SiriusXM: 1. I'm asking them to move my due date from the 6th of month to the 1St of the month. They claim their SW doesn't allow them to move the date!!! It was suggested I cancel my service and call back on the 1st.... unacceptable. Issue 2 has to do with Military Discount. When I signed up over a year ago and at that time I didn't know nor was I told about a Military Discount is offered, I found out about it while I was on their website, so I did get the discount, my concern is why wasn't it offered at the beginning when I did ask for any discounts avail. I've been trying to get a answer but no one seems to have any answers.

I love the music but their customer service leaves much to be desired. In 2025, I purchased a vehicle and attempted to transfer my lifetime membership from one device to this new vehicle. In May and June 2025, I spoke to SiriusXM customer service six times. They assured me the transfer was complete and kept sending a refresh signal which did absolutely nothing. Then they said it was a technical issue and I should reach out to the dealer to update the software or replace the radio. They were never able to confirm on their end that the software or the radio was really the issue so I feel I'm just getting the runaround while each customer service person I speak to avoids actually doing anything to actually resolve the issue.

I like that this website says that people can come here before purchasing a brand. If you go to SiriusXM and try to purchase, good luck on finding out what it will cost you. I have been trying for almost a week to get a straight answer from them it is impossible. I was told to go look on their website. I have called them on the phone. I have tried to talk to them through their chat. It's a simple question, but they do not have a simple answer. They will show you a sheet that says everything from $1 for 3 months to approximately $25 a month. But if you have multiple receivers and you're asking about that, hang it up, just don't even bother talking to them. Call it a day and turn on your favorite FM station, it's free. Yes, you have to hear some commercials, but it's free.

XM had me set up for two different accounts on one car. I had no knowledge of this and of course, only needed one account. They started calling and emailing daily to let me know that I had a “past due” amount even though the money for one of these accounts was coming directly out of my checking account. Therefore, I thought it had to be a mistake.

The worse ever. Supervisor name Patrick ** which is what he stated. They have overcharged me and automatically debited my account and he did absolutely nothing but gave me pure sarcasm and thought it was funny.

I’ve been a loyal SiriusXM customer since 2021, ever since I purchased my first vehicle equipped with their service. Since then, I’ve added additional vehicles and continued to subscribe without issue—until recently. For the past three months, I was being overcharged without my knowledge. No notification, no warning—just quietly billed more than what I had agreed to. When I contacted customer service to request a refund for the overcharges, I was met with indifference. The representative I spoke with, Iya, was completely robotic and uncaring, showing zero concern for the fact that a loyal customer was being taken advantage of.

I've subscribed for over 10 yrs. I received an email confirming consolidating accounts that I didn't ask for and XM gave my personal info to another account. When I called to inform them of the error they insisted I must be in relation to the gentleman that had called. Surprisingly, they actually shared some of his personal info with me. No apology and no explanation how it happened. I have some cars with a free trial period and they said that ended when they did the consolidation and could not be restored without opening another account. They couldn't guarantee they would fix this mistake. No apologies given and no offer to make things right. Avoid them, Spotify or Amazon sounds better anyway.

The XM radio prices are sky high and the only way to get lower rates is to complain. Then they say it’s going to be lower and it’s not the rate you agree on. Their billing and customer service department is just a bunch of scammers in my opinion. Why else would they have a class action lawsuit against them for all these things. Get Spotify in my opinion then you can pick your music. It’s better music. It’s better sound quality and you don’t have to deal with crappy billing departments and people that you can’t even understand.

If less than 1 star was a choice I would select that. Just be honest and considerate of user time. Phones don't connect, online assistants take forever to reach even when all info is entered. Bad practice I will not subscribe to.

Good Morning, I’m a former Sirius XM customer and let me explain why. Firstly, this company is a rip off. They force you to maintain service as if you’re on a contract and they do that by forcing you on autopay. Secondly, once you try to cancel they try to belittle you and tell you you’re not allowed to get a refund and it’s company policy which is a “LIE”. David employee id ** maybe the worst supervisor I’ve ever encountered he’s the reason I cancelled my service for good after wrongfully charging me. I demanded an apology in the form of a refund and a month free service to convince me on why I should keep Sirius XM and the manager became upset and told me I’m not getting a credit since I was cancelling service. I told him I only was cancelling because I had been ripped off for 3 months. The guy David just got quiet…. If y’all need something to stream music in your car use Pandora… Mymixtapez, or Spotify.

I have been a customer for 10 years or more, with each year the price going up, this year I see they are offering $2.99 for 36 months, when I called I am told that offer is not available in your area, the best offer they could offer me was $8.00 per month, I was previously on $4.00 per month that is expiring in July, WHY isn't everyone offered the same offers/promotions? I mean Pandora is FREE and music is music.

Company makes offers then if you call in to claim you get excuses about why they can't give it to you. I.e. it's for a different radio, expiration date has passed etc. Offer was for an radio on another car. Wanted to put on a different car. They advertise, once you have service you may transfer from one radio to another anytime. Nope. Had an offer regarding receiving a free charger with plan purchase. $4 per month. Had received original email with offer a few days before, was considering it. Received another email this is last day for this deal. Called in within an hour of receiving that email. Was told it had expired day before. Expiration date was day I called in and email had a count down clock said 12 plus hours left to claim.

So they say to email and ask a question, I did, no answer. I guess because I am grandfathered in an account for life. Still good music, Dangerous Darren has been on since I first started. The people from Alt Nation is also really good. The company sux, Howard Stern, really, paying him millions to speak from a basement? It's a joke.

Customer since 2010, called as I noticed on my credit card they were charging me $25 a month for service. They wouldn't make the adjustment as I mentioned I should be paying $6 a month. I told them to cancel my account, they tried using the script and I told them to cancel my account. They tried again and I mentioned I am done wasting my money with them and to stop trying to convince me.

I subscribed to XM many years ago, and kept the service for over 17 years. Once I retired and did not drive as much, I decided to unsubscribe. I contacted XM via their website, and opened a chat. I must say unsubscribing was easier than I anticipated. The chat was AI-operated, but everything went well. I may open an account again one day if my needs change. I received my refund within 3 days back into my account I was automatically billed from. I wish more businesses made this type of process as easy as SiriusXM.

Customer service poor. Called 11 Mar to cancel $25/month. Rep tried sell more and never canceled, called on 25 April. Canceled with credit for last payment taken. Had to get supervisor to get full credit.

I have had nothing but issues with Sirius XM since my free trial has ended. Every 3-6 months my radio ID changes even though I have not changed cars or upgraded my radio. I spend 30 mins to an hour with multiple customer service representatives and no one can ever FIX the issue! The issue is with their system, not my car. I am tired of the endless phone calls with representatives who cannot help me. I am finished with Sirius XM and would not recommend it.

It’s almost impossible to cancel your subscription! When you click to the link for cancellation it doesn’t load and when you call they keep telling me their system is updating and they are unable to help and to call in an hour. What a nightmare.

I was contacted by one of your sales reps today. And I must say that was one of the rudest and most despicable sales calls I have ever experienced! I will never buy your service and or speak to anyone from your organization ever again. And I will make sure I tell everyone I know about this! Do better!!!

Ridiculously difficult to cancel. The process took over an hour and was super frustrating. Just when it was almost complete, they’d assign a new agent and Id have to start all over again. Felt like purposeful entrap. Will NEVER use Sirius Radio again.

I'm sick of playing games. Each year, I have to threaten cancellation before they give me a "loyalty" rate. This year, I used the chatbot and the bot tried to lowball me. At first offering me one price, and after I declined, the bot gave me an even better price. Nope, I'm done. Why not offer me the best deal possible from the get-go if I'm such a loyal customer? I'm sick of reminding myself to play this game every year.

They offered me a low cost promo. Free charger included. Went to sign up, could have the rate but not the promo. Received an email that morning. Promo on for 12 hours. Would gladly sign me up, but wouldn't honor promo.

I attempted to cancel my trial subscription 4x on chat as I couldn't get anyone on the phone. Transferred me to Loyalty retention? Why? I told them I already had a subscription via my cart, I only wanted to cancel through my app trial. They ignored my request and continued to talk about what the app has to offer and "new trial offer" before ending the chat before I could tell them what I had said 3 or 4 times "I just want to cancel my trial subscription". Their service is not great. They train their service agents this way.

Been with them for years and every year they try and change and raise prices $70 a year to listen to the radio is better than $0. They wouldn't budge on price and washed to charge me more for a lesser package. Now they have lost my business for Good.

Preston Trombly is a fantastic host of Sirius Classical music; he is the major reason I decided to continue my subscription, which I received free with my new MINI Electric. He is extremely knowledgeable and has sublime taste. When I researched his background on WIKEPEDIA, I discovered why: he is both a musician and a learned musicologist! Dr. Michael ** (Ph.D. in Cultural History).

Transmission trouble, broadcast on 3 seconds then off for 1 second. So fixable I'm sure but 2 weeks of this. Customer service, no help and communication difficulties with non- English first language customer service reps. Technical support not better. 2 weeks like this, constant in and out at a regular cadence. Fix this clear transmission problem. Have the ISS put-out over to the satellite and fix it!!!

I signed up for Sirius radio on my car which never connected! I called the number listed and there’s no way to cancel nor can you speak to anyone. I tried to reconnect but it did not work. I had to cancel my debit card to stop the payments. Do NOT USE THEM!!

I have been a Sirius customer since 2006 and I would like to explain something very clearly. If you choose to try to gouge me, and raise my rates again, after telling me you won't, I will say Goodbye to your service!! In October I spoke to one of your barely understandable reps who assured me that my rate would never be adjusted again. Now 4 months later here we go again. I will not waste my time fixing this again. I will simply end my service and listen to IHeart or Pandora and pay nothing.

I signed up for Sirius XM Radio when I bought a new car. I got the three months free and then paid for the service for a year. Fine. Then I cancelled, after several calls and many "are you sure you want to cancel" harassment type questions. I finally got it cancelled. But then started constant phone calls. I answered the first couple and politely declined their offer to sign up again. But now, for a couple months I get a call from them weekly. I have the number blocked so my phone does not ring but it is recorded as an incoming call on my incoming call log. It is irritating. Aaaargh... The one star is because of the cancellation process and post-cancellation harassment.

I would give zero stars if I could. These people are aware of how they should communicate with customers. I called to renew my subscription as I have for nearly 10 years and immediately I was told I was delinquent on a 5.45$ payment!!! What?! The gentleman, who I could barely understand stated that “maybe the card is no good”. I asked how it could be no good and his response was, “Maybe there is no money in the account”. I couldn’t believe what I was hearing. I have had delinquent payment on anything since I was in college. I spoke to a “supervisor”, not sure if that’s true, and I told her of my experience and she told me she would “try” to listen to the phone call. I then asked her to look at my previous payments to see if they were delinquent. She stated no and that all payments were due on the 1st of the month.

Works great now.

I signed up under a promo offer of free headphones. After three months I called. First rep said he could not access my account and transferred me to a scam recording. I called back, second rep said they didn't have an email for me, even though I signed up online and they regularly send me their promotional emails. They claim since I didn't fill out the correct promotional email which they never sent that I was not entitled to the headphones. I asked to cancel my account. The rep came back and offered me a free month of service. I said no. She offered me two free months of service. I said no. She offered me three free months of service. I said either provide the headphones or close my account. She finally closed my account allegedly. The radio is fine, the way they treat customers is deplorable and dishonest.

Their 91% 1.1 star says it all. Good luck trying to cancel. They will turn off your service, but not the billing without a major hassle. Their greed is obvious. All cons listed in Consumer Affairs are accurate. They have no pros. Just sing to yourself, or listen to free music and save yourself the stress and frustration. I wouldn't have it for free.

Sirus scams people by offering a reasonable price service for a year and then Jack the price up while making it impossible to cancel them. I disputed the charge with my bank and did a stop payment. From 6.99 to 24.99! No thanks.

Hello everyone, No stars, actually.... If I could. HORRIBLE service. Never subscribe for this. They keep your information, they NEVER delete your information from the system and/or if you transfer vehicles, they can magically "never find" your account to cancel payments. They keep deducting for my account regarddless of how many times I ask them to remove me from their system. I do not own the vehicle anymore and do NOT have an active account with them, and every 3 months, they keep charging me. They send a check with reimbursement, but it keeps happening.... SOOOO sick of it. I spoke with them the first week of March 2025, and they said I will have my money back in 7-10 business day.... this keeps happening for the last 2 years. Perhaps NOW they will do actually what they can to remove me and not get money from my account again!!!

Good selection of music at a price! Hard sales. Misrepresentation of packages. Expensive. NEVER SIGN UP FOR AUTO PAY. They charge whatever they like and you fight to correct. Hard to cancel. I would not recommend.

Advertises 3 years for 99.00 and then when you go to Activate based on their own advertising, they immediately BAIT AND SWITCH telling you your vehicle or radio isn't eligible for that promotion, and they ARE NOT WILLING to give promotional pricing to any account in good standing that no longer has had any active subscription for over 3 years.

If I could big fat zero. Lied about amount. Touch my account and you will hear from my attorney. Plus they will not put my money back. They quoted me a price for a yr. I will never trust them again!!!!

I recently added service that was never added. I called back a few days later to see what exactly happened to my subscription but the customer rep phone call disconnected and I been having a ABSOLUTE HORRIBLE TIME getting through to anyone. It's just sending me around in complete circles. I would not recommend this service at all.

As a former finance career professional with 40 years' experience, I have to say this was easily the worst customer service experience I have ever encountered. My recent billing issue was quite simple, yet their customer service rep lacked even the basic analytical skills to understand and resolve my issue. Sirius XM URGENTLY needs to hire and train service colleagues that can resolve basic billing inquiries. In addition, their billing systems also seem to need a total overhaul...the rep I spoke to stated he did not have the capability to look up transactions by invoice number!! No wonder they are confused.

I’ve been a long time customer, last time my promotion ended and they charged me 38 dollars, I was talked into a new promotion and was told I would get an Email that the promotion was end and I could see if there any new promotions, well no E-mail and a charge of 26 dollars, you can manage you subscription on the website, problem is it’s always down!!! Like many other people we have decided to stop giving money to Corporations that use deceptive tactics!!!

I had 10 months remaining on my existing SiriusXM subscription when I bought my new vehicle. SiriusXM would not transfer my remaining 10 months to the new vehicle. They said that each subscription is for a specific car and even though that original car was sold and SiriusXM was deactivated from the original car, it is not possible to use my remaining 10 months on the new car. I think SiriusXM is being greedy and ridiculous. I’m very disappointed! Shame on you SiriusXM!!

I have been paying $8.23 monthly for service. Recently I started getting charged $26+. I decided to contact them because their website says you can join for $5. I asked for a credit/refund because I was overcharged. They said their policy states they cannot refund or credit. I have never heard of a company that cannot refund/credit. I was overcharged, it’s not even a physical product. They are wild and greedy. But the stations are good, just be weary they play games with your money.

The car I bought in '18 came with SiriusXM, so I subscribed for >7 years. Recently, the price more than tripled. My brother passed away, I missed the price hike email, & the jerks refused to refund me!

I tried to cancel my subscription online. Even though I followed the steps and rejected any options for an alternative renewal deal - which they always seem to do - I received a confirmation email thanking me for my purchase of a subscription rather than cancellation. They did this to me twice, since I went back in to cancel a second time. It was not until I utilized the chatbot to cancel that my subscription seems to be now finally cancelled and I received a cancellation number and confirmation of cancellation email. What a dirty trick! I can't believe they can get away with this and I don't think it was a fluke.

Canceled my subscription 2 months ago and still getting charged. Called and got told they don't give refunds and was hung up on. I did not give authorization for withdrawal to continue to come out of my acct. Theft!

LIARS. I called to cancel my trial subscription because they were going to charge me a ridiculous amount. The CS agent said, I can give you a good deal for $9.99/month. MIND YOU, at this time, they were advertising $4.99 for car and app subscription! I said no. Just cancel everything. Well turns out they cancelled ONLY my car subscription and but signed me up for app subscription which I did not sign up for!! And they refused to fully refund me!

Recently bought a car that came with a trial subscription to end on March 1st. In the middle of January the trial came to an end with just infomercial content. After fighting the help line I got an overseas helpdesk that excelled at being useless. I tried to explain that I wanted to finish the trial period and they insisted I go out and start the car in zero degree weather. After awhile they sent me a text message link to reactivate but would not honor their trial subscription. They would update a trial period for an additional 3 months for a processing fee. I told them I will finish the trial period and just use the radio, Spotify or Bluetooth options. After just a couple of months of use I found it to be unreliable in the hills of NH where every time I lose the signal in the shadows of a hill or mountain. This might be fine for the flat areas of the US but not for others.

Customer service called and asked me what I thought about my trial subscription. I just said there are too many commercials and they immediately hung up on me. Very unprofessional. They did not even ask how they can improve this.

XM radio plays dirty games with people. They make people call them every year if they want to keep their $5.99 a month deal. If you don’t, then they jack it up over $20 a month. Then when you call it, takes you 45 minutes to renew your plan to $5.99 instead of over $20 a month and then half of the customer service can barely speak English. So now I have to set a reminder in my calendar to call and deal with this every year to make sure I can keep my $5.99 a month plan. Dirty games XM!!!

Absolutely atrocious - after seeing a high bill, I tried to work with their agents to address it. I noted I've been a customer paying full price for nearly 7 years and wanted to reduce my subscription. online they are advertising ALL MUSIC for $9.99. The first agent told me this wasn't for car listening (lie). The second agent tried to push me to a promotional offer of $4.99/month but an increase to over $26 a year later which, in the long term, is worse. I then got a supervisor who said the quiet part out loud - customer service reps are told not to make the best offer up front. Instead, the customer has to fight tooth and nail to avoid being nickeled and dimed. Until you get to their corporate office - call 8 5 5 - 6 1 9 - 2 8 7 2 - to connect directly with their corporate office. But don't expect much better. When you explain the headache you've gone through, they'll give you the best offer ($9.99/month for only music) but oh, don't forget about not giving the best offer first.

Terrible service. Had multiple streaming accounts that activated after trials. Charged well over $500 and offered me a $20 refund after being a customer since 2019. Canceling after so many years. I do not recommend AND will not use.

We have had service since 2020 and come to realized we were on the hook for a $240 family plan with a $33.04 monthly charge equaling on average of $600-700 for radio since 2020. The subscription renewed 2025 for $309.69 plus the $33.04 monthly as a family plan so $700 for satellite radio. They were caught on the fact that they overcharged. Will not refund year 2022-2024 for overcharging. We will not go back and be sure to tell all everyone we know not to toy around with idea of a business that knows it's ripping you off and getting away with until you catch them.

Well looks like Sirius Xm is now a thing of the past. These people have no clue what they’re doing. Playing with my rates up and down, up and down. Like a roller coaster. Over it. Cancelling my plans on all three cars. I Heart Radio is cheaper. 120 a month is absolutely ridiculous.

After I bought my car which came with a 4 month free SiriusXM radio which I did not want in the first place. I have been getting calls to extend my service and pay. I have told them no, but they still me a bill. I told them I will not pay and the representative that I talked to said, "Ok. Just pay for what you used," when I never even download the app and never ever used SiriusXM before. I had paid so they can stop harassing me. They call me a month later to sell my a plan for 4.99. I kept saying no but the sales associate still kept going on what I listen to and kept trying to sell the plan to me which I said NO! and ended the phone call. This is ridiculous!

I received an email offer for $3/mo for 3 years via email. Upon trying to redeem the offer, I was instead offered $5.99/year. I declined. I was then offered $4.99 a year. I declined. The agent then told me that the $3.99 offer was only good on vehicles 6 years old and older. I like the radio service fine, but I do not like their shifty and deceptive pricing practices.

I kept getting mailers in my mailbox and emails in my email about 2.99 a month for 36 months. When I called about it they tell me it’s only for the radio and vehicle on the advertisement. Funny thing about it is I had never owned that vehicle. So when asking customer service, customer service supervisor, and a female known as Susan from corporate office what does the type and year of vehicle have to do with a service offered. Their scripted answer is that’s what vehicle is eligible for the promotion. So my answer to them is they know I never owned this vehicle and there is not a real promotion.

Debating whether to keep service. I've been with SiriusXM for years but more and more I find more of these annoying talk show things. I listen to watercolors to get away from talking. I don't care about the Dave Koz lounge. I don't care about who wrote what song, what they were doing at that time. I just want to hear music.

Worst company ever. They’ll never let you cancel. And even if you cancel they continue to bill you. This past December I got billed 4 times in the same month. Customer service is terrible and you can barely understand what they say. I saw the company was sued in New York. I had to cancel my credit card and dispute charges to stop their illegal billing. Not to mention they’re annoying every day MULTIPLE calls just to offer more “specials” and refuse to cancel services.

The worst audio quality of anything I've ever listened to and I grew up downloading things in the 90s. It's criminally poor audio quality. Someone should go to jail for this. I don't know who or what exactly the charge is but someone should be imprisoned.

I had my car serviced twice at the dealership where I purchased it. I received two emails that stated I would receive separate 3-month trials, I was only given the 1-month, and I believe I was lied to.

They offer you a low price for a year and then when the year is up, they nearly quadruple the charge. They charged $40.03 to my credit card and when I tried to cancel they kept saying, "Ok you are cancelled and you won’t be charged again." We went round and round in a nearly infinite loop. I told them I wanted the money refunded. They made offers for it to be cheaper but would not just cancel and refund my money. I finally told them I was going to dispute the charge with my credit card company. At that point they said they would only refund $34.87. At that point I just said “I’m not spending any more of my time on this”. I told them to cancel my subscription and I would let my credit card company know about how they do business.

While the radio service is ok, The customer Service is BEYOND awful. No longer listen so cancelling service. "Oh you have to talk to representative...." IT WAS OVER A THIRTY MINUTE PROCESS just to cancel service.

I have had very poor experiences trying to contact the customer service personnel and at the times that I do get them on the phone, there is a lot of confusion over the want to cancel, be placed on a do-not-contact list, or just say no to any extension of a free trial. The conversation and language that their customer service reps use seems intentionally vague, confusing, and really felt like I was not being listened to for a simple request. This experience has left me frustrated and convinced that I will not be using SiriusXM Satellite Radio ever again.

The service is a joke, they will offer you a great deal and then when your renewal date comes up, which 99% of people are not going to remember, you’re going to get charged quadruple what you are used to paying and if you call in to ask for a refund all they will do is tell you that they are unable to process refunds and will offer you a discount offer and then hold onto the remaining amount for “future payments“. I couldn’t even get the same offers out of the different representatives I spoke with even though I had copies of the transcripts and the OK from a supervisor. My refund went from $19 down to $13 then back to $19 that they said they will “hold onto for the future payments”. It’s three days after Christmas and because of this I’m negative in my account and the customer service are like robots and have no remorse. I will not give my money to a company who takes joy in screwing their consumers.

I like having the variety of music & sports options. HOWEVER, WATCH YOUR BILL. Sirius advertises one price but they overcharged me $5.00 w/o explanation. When I called, the agent could not tell me if I was quoted $60 for annual plan, why I was charged $65.00. I was clear about the cost of the annual plan. When the last promotion ended, I was paying $23.05. So once I discovered the charge, I called to request another promotional deal, which was supposedly $60/year if I paid the full amount. The original agent told me he could credit my account for the $23.05 and the next charge would be the remaining balance.

Content gets worse and worse. Actual music time gets shorter and shorter with the host taking more and more. Only listen to 2 or 3 channels but you have to pay for the whole package. Tried to automatically renew my subscription without my consent. Wouldn't cancel it. I had to sit on hold with my credit card during the holidays just to put a stop payment on it. Screw SXM. What an awful service. Used to be the best but now it's just garbage and the customer service is even worse unless you just want to pay them for nothing. Just awful!

Our experience with Sirius was terrible. With received an advertisement in the mail offering SiriusXm for 12 months at $,99 per month for which they immediately charged us $3.99. The radio service worked for a day or 2 and has not worked since. They billed us for the 2nd month at the same rate. They are not an honest company and no one should support their business. And when you call they set up a text chat. They won't even talk to you. I wish they had a 0 star rating so I could tell the truth about them.

SiriusXM is dishonest and totally uncaring about their customers. I have never had sat radio before, and from what I am now be told I was changed for it when I got a new used car. I just received a letter out of the blue telling me that it was set to expire on the 18 of January, (which they shut off more than a full month early)((December 16)) I OF COURSE HAD NO IDEA WHAT THEY WERE TALKING About not even knowing that I had sat radio and was VERY worried that I would lose the regular FM channels that I had been using so I called the number on the letter to ask what was going on?

The Company has designed a website that avoids making access for questions. They aggressively reach out for subscription fees and I received a call while on freeway which was the first communication received who spoke very fast and wanted me to trust him and given him credit card information over the phone, wouldn't accept no until I got aggressive in saying no. US mail/email is not an option. They want their money and they want it now. If there was an alternative in our area I would do.

Horrible customer service. Hung up on me because I wanted a full refund not a prorated one. I'll never use them for anything ever again. She wanted to charge for 2 days it had been since it charged my debit card but I had already called to cancel before it was charged.

Told the rep my identity was stolen and to cancel my subscription and I should receive a refund. She said no and that I had activated the subscription. It has never been used at all. No music was listened to or anything. I should have received a refund! I recommend this to no one!

I noticed my price increased and called to ask about it. The service rep was so rude that I just cancelled my service. When I called back about my other car, I got a guy that was a little better, but the price he was going to give was not worth it, ended up canceling that subscription too.

Customer service is really really bad. They hung up on me the second I said I don't want to subscribe to their services. I wouldn't recommend this service to anyone if this is how disrespectful their call center is.

The same music is playing all the time just like the regular radio but the main reason they stink is because they failed to put the new account in my name. Instead everything was left in my husband's name like me calling and leaving my cc information didn't matter and my big husband must be in charge. Not only could the online customer service not find me in the system they had two different addresses and neither were right. I'll miss a couple of stations but it's not worth the money, headache, or poor customer service.

XM has done this to me twice. They drafted my card for an outrageous amount. So I blocked them from hitting the card anymore. I started calling in and paying with another card with very strict orders not to keep this card on file and they had only agreement for a one time payment. To find out they kept my card on file and started to pull payments off that card without my permission. Be very careful giving them your information. When they get caught they are quick to cut your service off to get you out the picture quickly. BEWARE of them.

I bought a car and Sirius sent me a letter saying I had a 3 month trial which was nowhere in the car's paperwork, but was listed as an option on the radio screen. The paperwork states that I have to cancel before the end of the trial date, or they would start billing me but gives no option other than to call or chat online to cancel. When I tried to do the chat it sat waiting for an agent for over 30 minutes. It was still there the next day with no time stamp. When I finally did connect with an agent they stated that despite what the paperwork says I never needed to formally cancel that it would end at the trial date despite what it says in the paperwork and I just wasted an hour of my time trying to cancel a service I never agreed to, but was threating to bill me $24.98 a month anyway. What a scam!

I have been a loyal subscriber of Sirius XM for 25 years, and it is with great disappointment that I have finally decided to cancel my membership. My experience with Sirius XM's pricing, cancellation policies, and customer service has been increasingly frustrating and has led me to permanently sever ties. First and foremost, the pricing structure is misleading. When I initially signed up, I was under the impression that I would be paying $6.99 a month. This seemed like reasonable pricing for access to a decent selection of music and talk radio channels. However, without any clear communication or warning, my monthly rate was increased to $24.99. This substantial price hike felt like a classic bait-and-switch tactic, leaving me dissatisfied and feeling taken advantage of.

Their business plan is to get your credit card and keep charging it for as long as they can get away with it. They will NEVER refund your money under any circumstances. Where is the government, FCC, Consumer Protection Bureau to stop these criminals?

I am happy to have cancelled my subscription. They offer appealing subscriptions initially that explode if you don’t call and spend hours to renegotiate with them before the plan rolls into existing current prices. If you can get a good annual rate and remember to go through the hassle before the plan rolls over, it is probably worth it. My issue is why does it have to be like that?

About the worst run company on the planet. They turned on a radio and charged me for a vehicle I DON'T OWN. Excuses have been everything from, I must have owned the vehicle previously, um nope, you must have given someone access to your account, um nope. Well if we owe you money, how much do we owe you? Really? You have the records. Hours upon hours of nonsense to get this corrected. Is it corrected? No. My resolution, the credit card company turned off the credit card due to fraud by Sirius. Now Sirius wants to know when I'm going to pay my current bill, not how the are going to resolve the hundreds of dollars in misbillings. I'm done.

We pay for this subscription but on the music channels the DJ's just talk about mindless banter to hear themselves talk. Why do we need DJ's at all? Didn't use to be so bad. Continues to get worse every year. Customer service is terrible. Lucky if you can even understand what they say on the phone. They charge too much to have to listen to mindless DJ banter.

Very sketchy way of doing business, I always was getting this vibe from the moment they contacted me. Until one day some punks that work with Sirius XM called me and they started snobbing and mocking openly over the phone my decision not to get their services. That sealed once and for all how untrustworthy they are, and let alone trusting those guys with your bank info.

I spent almost an hour online with the customer representative from Sirius Radio trying to open a new account. The left hand didn't know what the right hand was doing, and they screwed it up, and the account never got opened if this is the way they treat possible, new customers. I can't even imagine the terrible customer service once you become a customer. Horrible customer service.

Charged my card without my permission, even after I paid the bill upfront and was assured they would not keep the card. You cannot talk to anyone helpful and they will lie to you to get you to sign for their services, We used the service for years in our cars and the product is great but the billing is just not worth it. I cancelled all our accounts.

I have Sirius on 3 vehicles. Today I received a charge to my account for $300 from Sirius without any explanation. I logged into my account (I think for the first time). I was told the plan renewed for one vehicle. I asked why if all 3 cars have the same plan this charge was 30% higher. Apparently, one car pays full price, all subsequent receive a discount. Ok, scummy but fine...

Take note I had my cc stolen and a new card sent to me. When they pulled for the monthly they pulled it from the new card but I had not given it to them. They stated I had updated it on the 5th which was not possible because I was working and never called them but my new card was charged on the 11th. They refuse to send me the notes in which they state I called in and updated it. This is scary that they can obtain new card numbers that you never gave them and cannot provide the auto debit proof that you gave it to them.

Called for an issue I'm having my Lifetime Membership, and they canceled my subscription. I do not understand how you can call to speak with someone, and your service gets canceled. The worst customer service I have ever had!!!

I called Sirius for a lower price and they gave me $5.95. They started charging me $15.96. They claim I'm streaming. Why would I stream from Sirius and I have a streaming service. I been a customer over 25 years. I cancelled.

Unhappy consumer with SiriusXM. Don't give SiriusXM access to your bank account at any given time. They will overcharge your account by at least $28.00 a month. 2024 I’ve had to call them for unauthorized withdrawals of MONEY from my Chase Account. How can my monthly withdrawal go from $6.09 a month to over $36.00 a month and the bank don’t flag the amount by sending me an email to make sure I approve of the excessive increase amount. I’m sure all of SiriusXM customers are experiencing the same. WE SHOULD FILE A CLASS ACTION LAWSUIT FOR THEIR BUSINESS STRATEGY. LET YOUR VOICE BE HEARD. FIGHT FOR YOUR RIGHTS!!!

Terrible experience/ terrible company. I have had the radio subscription for years then they added Sirius Guardian Protection without my knowledge. They claim a trial subscription that quickly went to a paid subscription was added when I took my truck into the shop when my battery had to be replaced and Sirius did not load up and the dealership loaded it for me. I was not familiar with the service, did not sign up and they flat-out refused a reimbursement.

While the radio system is terrific, I will never use them again due to customer service. Every year renewal is difficult, and they try to upcharge me. They keep you waiting and draaagggg out all communication~I think it is intentional to try to make you give up and accept what the higher rate is. Today I tried to cancel due to no longer owning the car. When one clicks to cancel, they force you to speak to someone. Texting took 25 minutes to cancel. The online chat never gave me a rep~I waited 30 minutes. The phone had me on hold 30 minutes and nobody answered. I used all three methods. As for reimbursing the months I cannot use the service, they will not. I strongly recommend Spotify or Pandora. This company knows their game for their business model. I call the model "Frustrate the customer until they give up and accept."

I contacted them to cancel my account prior to the next billing cycle yet they continued and charged me $30 stating the cancellation was for the next cycle. Their agent was not understanding and their customer service is a joke.

While the services that Sirius offers may be nice to have they have an VERY unethical billing practice. They charge without customer knowledge and then give a song and dance when you call. Quite frankly, they lie. They also charge a higher amount and if you call to cancel they will give you a lower amount... by a lot! Why not just charge that amount to start with. Why are you trying to take advantage of people? When this subscription runs out I'm done with Sirius.

Worst company ever! Spent four hours trying to get my credit. Canceled in August. They charge me for two more months. No one can answer any questions. Say they’re going to escalate and I’ll get a call back in 10 days. I’m holding my breath.

If Zero Star was a thing, that would be my score for SiriusXM! I was told $95 per year, then they bill me $95 every three months. RIP OFF. Don't Buy SiriusXM. I got jerked around by 3 different reps. SiriusXM is a Joke and will be out of Business soon with this very unique brand of bad customer service!!

Dear Sirius, we get Sirius radio for our cars to listen to MUSIC, not guest hosts who drone on hour after hour about THEIR lives and how wonderful they are. Take two steps back to JUST PLAYING the MUSIC. I HAVE Sirius in my car and find myself tuning in my local FM station to ACTUALLY LISTEN TO MUSIC. Wake up!!!!

I joined Sirius XM based on the promotion of premium service and 6 months free of Walmart+ on 9/6/24. After 3 weeks and not getting the email in how to get the free Walmart+ I chatted with three different people (2 Sirius and 1 PayPal CS). After spending an hour not getting anywhere on getting the Walmart+ directions I decided to call. Of course I was connected to someone in India who was couldn’t answers that were not in his script. He tells me the offer expired on 9/40/24 even though I joined on 9/9/24. So needless to say I cancelled my 3 week subscription. Moral of the story, Sirius XM does false promotions to attract customer I guess in hopes some won’t cancel.

Updated on 01/15/2025: After I canceled my subscription, Sirius was calling multiple times a day, sometimes waking me up early morning, just to try to get me to renew. After a few weeks it tapered off and eventually stopped - until now. They have resumed calling me every single day, always while I'm at work so I can't answer, so I guess I will have to contact them AGAIN to tell them to stop harassing me. Do not sign up for their services, and if you do, be sure to give them a fake phone number.

I called their customer service because when my car starts up the radio starts blaring Sirius XM ads at me. I have never had a SiriusXM subscription for my car and never will. I seldom use the radio. Instead I use the Apply Play feature to listen to music, sports events or podcasts. Bottom line, I explained my issue to their customer service agent and was told there is nothing I can do about this. When I said it was really annoying she told me to get used to it.

In my professional opinion, this company will be out of business in the next 10 years. They will not let you cancel if you would like to cancel. If I could give them zero stars I would. When you do cancel with them, they will call you every day. If you answer they will reinstate you even though you tell them no..

Guardian service: Terrible thing to sign someone up for this service without the customer's knowledge and continue to charge them without any activation or usage. We found that they were charging us nearly $300 per year for a service we never asked for or activated or used. Called to cancel after the 3rd year charge was found on our credit card statement and they would not refund the unused service at all. This is theft and we will find any place online to tell people about how they stole or nearly $900 from us.

I am a fan of country classic country music preferably George Jones, Hank Williams, George Strait, Clint Black, Patty Loveless but I am not a fan of Alan Jackson which obviously Sirius Radio is since they play his music relentlessly. If that’s the case Sirius create a Alan Jackson channel or stop playing him on every all the Prime channels. I’m on the verge of canceling my membership. It's very seldom I hear other cuts from Trisha Yearwood, or Patty Loveless, Travis Twit. Fire your program director.

They charged my account after I tried it out, but they would not refund my account after the subscription went through. Nothing groundbreaking in terms of a radio service and not as good as Spotify in my opinion. But there are more radio channels obviously.

After being a customer for 5 years I was charged $25 without my consent and was told they couldn’t refund me because they changed their policy in March. Spoke to the original operator and supervisor and received the same story. SiriusXM will never get another penny from me.

OMG. I don't know where to start!! If I could give zero stars I would. Called to have my card remove from the account and the representative I spoke with told me that was not a option! Like what! I said, "You mean to tell me my card would have to stay on the account and I cancelled?" He said "yes" or I could just pay my bill. I explained how I talk to a rep a month prior and was told it was cancelled as I requested so I don't owe no bill. Needless to say, they drafted my card anyway. Awful customer service. I will NEVER use them again.

Renewed services based off of a received email for a vehicle I haven’t owned in 2 years (yes, deleted from my garage the day I purchased my new vehicle). So I call them immediately. They cannot transfer services apparently from one vehicle to another, and refuse to provide a refund. I advised them I was not paying twice and once I disputed this with my CC company I’d reactivate. Then I’m told “after speaking to a manager we can add a free month of services so there is no loss”. Which is what I was trying to do since the beginning of my 34 minute call. THEN I’m asked for CC info and advised I was being charged AGAIN.

Be very careful with Sirius Radio as they are still practicing some questionable business practices. We received an email that our membership expired with directions on how to continue it. We did not want to continue at that point. After that point we started being billed again without any approval or consent. Sirius cannot provide any support (email, chat or phone call documentation proving that we wanted to continue our service or even signed anything prior that would agree to being auto-billed) yet they continue to charge and will not provide any refunds. (We have not even had the car or service for many months.)

The music stations are great and they have a variety of different styles to offer. However, if you’re tight on money and miss a payment you can expect calls daily from them to update payment. If you hold out long enough, you’re likely to receive a great offer in the mail.

The overall service, when you finally getting working is quite good. You have to pay attention when you get a free trial on the car, because they cheat you out of days that you are entitled to. Two examples, one of my cars was delivered on 9/6/24. The trial was 1 year, but they showed the expiration date as 2/6/25. Another came with a 90 day trial, but they only showed it as 60 days. It also can take 3 or 4 phone calls to get it working. It is still better than FM radio in my opinion.

I’ve been a customer with them for many years and have never had a problem until today. My service was due to end on August 22, and they sent me a renewal bill for $135. At this time I am not financially to pay it so I didn’t pay it thinking they would cancel my service. I got a phone call from them today advising that my account is past due, so I spoke to a representative who first of all I was barely able to understand, and when I explain the situation, he proceeded to inform me that they are on an auto renewal and even if you don’t have a card on file, you will still charges until you physically call them. When I explained that that’s not right, they advise me they can cancel it today, but I will still be charged a user fee From August 22 until today.

The idea/concept is great but XM Radio rips customers off so they can pay people like Alexandra Cooper $125 million to talk about celebrity nonsense. I was a customer for 4 years and just cancelled yesterday. First every now and then the signal cuts in and out despite me resetting it per their instructions and no, obstruction was not the case. The real issue is I was paying $25 a month with them sending me monthly reminders to upgrade to an even more expensive package. Then they make you contact them to cancel and then offer you two discounted rates or $7 and $8 to keep you. So in other words they can afford to charge less for their service but choose to price gouge you. They discontinued my favorite station and the stations that they do have repeat the same stuff and it’s boring to listen to.

I have found out that I have Been paying for a premium package for over a year on a car that I have never owned. I called To see what the charge was for and found this out. I was Told that he could send it for review but he could pretty much guarantee me that a refund would not be approved. He offered me a $200 payment (basically to get me to shut up about it). I have Been a serious XM customer for many years. I am Just very disappointed that this is how they take care of their loyal customers. I am Really questioning my choice to continue with my current package on the car that I DO own.

I have been a customer for 10 years paying $200.00 for limited channels. It just stopped working and is stuck on channel 184. Worked with too many people to get it fixed, obviously in a foreign country. I just paid for a full year and they tell me no refunds after only one month. I put in a dispute with my credit card so we will see. No Way am I paying 200 for 1 month.

I would rate them 0 stars if I could. The radio barely functions in my area, as I was coming up for a renew I called to cancel. I needed to tell the call agent over 15 times that I just wanted to cancel, and I didn't want more deals. The representative continued on and was just dismissive and rude to me wanting to cancel MY plan. The call representative threatened my radio would be turned off today even though my next billing date is over 15 days away. The company relies on predatory behavior and it's disgusting. Be prepared to have an hour free if you want to cancel.

After over 10yrs as a Customer I am joining the Class Action Lawsuit against them. Apparently, while deployed, they sent a renewal letter with a deadline to renew or else. Well they charged my card without authorization and said I didn't call to renew or cancel, so too bad. Refused to offer a refund, as it is against policy apparently. So, well my JAG Attorney did some research and apparently this is a common practice and many have started a Lawsuit. Have no fear, a US Attorney will begin the process of reaching out to every former subscriber about the Suit. Shareholders will lose so much because of greed and theft.

The absolute WORST company I have EVER dealt with. They have been stealing from me for the past 2 years!! I have been forced to contact them over 12 times in the past 2 years regarding their payments that I NEVER approved and the fact that I barely have any stations on top of that. In those many conversations, I have gotten confirmation that my previous vehicle on my plan was canceled YEARS AGO. Only to find out it hasn't been and I've been getting charged for 2 vehicles for over 2 years now and they have a NO refund policy. So their incompetence has had them straight up stealing from me and they won't give me my money they stole cause their no refund policy. Absolutely disgusting customer service and worst company I have ever encountered.

They have the worst customer service. I had to speak with 8 different people. 6 of the 8 were not helpful. Sirius caused the issue and it took 4 phone calls and speaking with a case manager to resolve the streaming issue with my Alexa devices. The 8th person and over 1 hr later, to figure out that Sirius mistyped my email address. Everything had to be reset multiple times. I will not be continuing with their service much longer. They are lucky they bought out their competition.

Do not make the mistake to subscribe. Been a long time customer and every year they hike our price to quadruple on the renewal date - then have to call and fight with them for an hour to get it back to even remotely reasonable range - although that money is lost that month of the outrageous price. Their customer service and scamming practices are Horrible. Trying to cancel is even more disgustingly difficult. This time once they promised to renew at the same rate they charged us again more than what had said after the wrangling hell in the phone. Not worth it.

I can never understand anyone in customer service. It’s frustrating. I will no longer do business with a company that outsourced all these jobs and betraying American citizens. With music on my phone and all the other technology I was doing them a favor to subscribe.

So everything was fine and dandy until I decided to purchase a new vehicle. They didn’t want to transfer my subscription that I PAID for to the new car. They wanted me to start over and pay again. You lost a loyal one, SiriusXM

Horrible. Horrible company. Beware of the free trials as they are not free. They come up on other apps and despite stating that they will send an email before the trial is over they do not and start charging your credit card. They won't do the right thing even though they can see I've never used the service. Clearly they do not want customers. Do not use this service. Spotify is much better and they are not criminals.

Customer since 2009 with a Lifetime Premium service account. Their music options are really good HOWEVER, god forbid you want to stream on a new computer or manage your account online the frustration level is waaayyy off the charts! If you call in to customer support it is even worse, every one of their representatives will tell you something different or make you do something different in order to solve your problem. Today's rep will screw up what yesterday's rep did, over and over and over. It is unbelievable the level of incompetence! In the last two days I have spent more than three (3) hours online or on the phone with them and I still can't access my account or stream some stations.

I am extremely disappointed with my experience with SiriusXM Radio. The level of unprofessionalism I encountered is unacceptable. I was misled and given false information multiple times, which has completely eroded my trust in your company. I have a transcript of an agent lying repeatedly and initially refusing to issue a refund after I was charged post-free trial. It was only after I demanded a refund over and over again and was escalated to a supervisor that I finally received my money back. I expected better from a service of your reputation, but the continuous lies and lack of transparency have been frustrating and unacceptable. I will not be recommending SiriusXM Radio to anyone and will be sharing my negative experience widely.

Fraudulent advertising on pricing. Get mailer for 2.99 a month for 36 months and then they say don't have 2 days later and come back and offer 5.99 a month for 12 months. They are crooks and need to be stopped. Use Amazon music. Much better.

I called Sirius radio to suspend my coverage on my vehicle I'm trading in. This was on Saturday. I advised her that I was going to call back on Monday with the new vehicle information. She had no idea what I was talking about, I had to explain it to her four times. She kept trying to cancel my account. In the future, please hire people that can speak and comprehend the English language.

Terrible. I had a 90 day trial and it worked for 30 days, then just said loading… called 2 separate times. Went through the troubleshooting then got transferred to the Technical Support. Waited for 40 minutes and never got anyone. Called back and asked for a technical person to call me when they’re free and they said they couldn’t do that. I would have to wait another 40+ minutes. I just canceled. I’ll just get Internet and stream whatever I want.

DO NOT SUBSCRIBE!!! I Would rather have a tooth pulled than trying to cancel my subscription. It is mental anguish trying to cancel and I fear I am going to have to file a lawsuit if I get charged again. l did not receive the email that I requested confirming my cancelation.

I got charged for a service that I could not get activated, even with the help of a rep! They see I was never activated and they still won't refund me for a charge I did not expect! I will never be a customer of SiriusXM!

Do not make the same mistake I made. Do not get a subscription. This company is really misleading and will do everything to deceive you. You get it first for a very fair price, then without your knowledge your bill goes higher each year. When you try to cancel it, they give you the hardest time. It was very painful for me to cancel the subscription today. I had to listen to their offers and I had to answer questions such as: What do you like listening to? I probably repeated 3 times I wanted to cancel my subscription and the guy, his name was Frank, kept asking me questions about my tastes in music. I felt like I was in a horror movie. If it wasn't me who called, I would've thought that someone was playing a prank on me. The worst company ever!!!

Significantly more expensive than other streaming services. Channels are not very good. When you attempt to cancel, then they give you all sorts of deals - after overcharging for months. The cancelation process is arduous and frustrating. No refunds. Try to hold you hostage. That process alone can cost them a customer for life so be cautious when subscribing and plan on having it for a long time.

I have nothing To complain about Sirius XM other than recent management decisions to start sending renewal notices by email. Do corporate employees really have no clue what's going on out here in the real world. Three or four times a month I get fake letters in my email, which I delete, from what appears to be SiriusXM and they look very real. They are fishing attempts to get my account information and I felt safe because sirius does not send out emails, until now! What are you guys doing up there smoking dope. You just decided to go the way that all the scammers and criminals trying to steal our information are going and you think that we are happy. I'll bet most people haven't even considered this. If Sirius XM is not going to take proper steps to secure our accounts other than make it harder for us to log on, then maybe we should just not use them.

The way in which you need to cancel the free subscription trial thing is an absolute joke. It was more of a pain and they lie to you to try and get you to forget about the free trial so you forget to cancel it when it's over. I did not forget and they made it a whole 45 minute production to try and cancel it. It's not worth it you guys. The reviews don't lie. Good luck if you do want to cancel.

They did provide a refund and canceled my account. Thank you for that.

If I could read a 0, it would still be too high. I signed up with this company And it took me almost a month before it would actually work on my truck. They promised me that I was going to be compensated at that point in time and nothing happened. I decided against my better judgment to renew my subscription. And when I reached out to them I was told them that the level I chose would cover what I needed well once again. That was a lie as well, so I. Reached out again this morning and was told that I had to upgrade, but they would do it for me. For the same price, I ask that it would be able to play the channel that I liked and I was told. Yes, so I went ahead with it. It didn't work, so then I was put on to another representative. They told me that I had to have some premium package, so I told them to cancel the whole subscription. Because this is ridiculous, all it IS IS money.

NO MEANS NO! Wow, what an experience trying to cancel my Sirius XM subscription. I asked for cancellation and the agent on their chat forum tried over and over again to sell me different plans. I finally had to get firm with him. This is a form of financial rape where my right to cancel was pushed aside of Sirius' desire to hold me as a customer.

I'm only giving 1 out of 5 stars because it's my only option. If it was possible I would give you all a negative five. I've been given three different amounts in order to cancel my service. Yes, that's exactly how the Agent explained the cancellation process to me. In order to cancel my service I have to settle my debt first. Every time I update my address somehow someway it reverts back to the first address that I had from 20 years ago. The customer service team does not listen, validate, unprofessional and it sounds like they're reading a script. This is not been a positive experience. It's more like they're bill collectors.

I have had Sirius for over 7 years. The first years were absolutely fantastic, well worth the cost. New artists, great picks on my favorite stations. However, the last year or two the music seems boring, multiple artist groups, redone songs with new artists that ruin the originality, and choices that include repeats of music that have little talent. I'm not sure why the drastic change but I used to love it and now It seems the robotically chosen few songs are lacking in quality and I'm losing overall interest. Please help improve quality with new music that I used to love. New musicians and/or popular artists with tasteful creation would be appreciated.

This morning the DJ speaker on lithium spoke over and sang along with the song and it was absolutely unacceptable. Paying for a subscription to listen to music does not include the entire song being interrupted by some idiot who likes to hear themselves.

Absolutely ruthless. I have called them numerous times to close my account. They keep trying to keep you with them and won't take NO for an answer. Now they are hounding me for 14.95 that I don't owe.

They seem to like to play games. They offer a promotion but tell you it's good until they have a price increase, However they forget to tell you that the promotion is only good for one, (1). They charge a monthly price 3x the promotion price. No notification by e-mail, snail mail or text of the increase. Call and after speaking to an agent, which is difficult since it is overseas and sounds like a boiler room with excess chatter in the background, you have to threaten to cancel the subscription, they magically offer a "deal" that again will be forever unless they raise their rates. It seems to be a game and truthfully I do not like playing games. Unfortunately they are the only game in town. Speaking of a monopoly. I wonder how many people are being duped by XM and taken advantage of? It's true buyer beware. Well at least I wasn't asked about taxes and them sending the law to arrest me. I guess that was the agent at the next desk.

Unless you like sorting through promotions, and sales pitches for products you never ordered, SIRIUS XM is NOT for you. Full of terrible corporate service, corporate music and constant promos!!! Sirius XM deserves class action lawsuits more than more business.

Have had the service over ten years, when it first started it was a good deal, no advertisements, no djs. Now they have djs, advertisements and more commentary than regular radio, I didn't sign up to listen to talk and commentary, every other song they do a radio station identification. If a person don't know what station they are listening to then there are other more pressing issues, it is almost impossible to cancel your subscription, and customer service is very unhelpful and you cannot understand them, not a good service to purchase.

These guys lie through their teeth, I’ve cancelled several times and every month they’re still charging me, when you chat with them, they never have any record of the conversation, now I’m trying to cancel again and they ask all kinds of questions that don’t pertain to the subscription at all- don’t ever sign up, go with Spotify instead.

The music is good, the signal and radio is good, the only problem I have is with their REPRESENTATIVES AND SUPERVISORS basically the PEOPLE WHO WORK for Sirius satellite are horrible. Not always easy to understand because of course the call center is outsourced to another country, when I traded vehicles and switched accts with Sirius Satellite they instead opened a SECOND ACCT and began billing me twice once under each acct. Got the billing turned off but never closed the second acct so four months later I SUPPOSEDLY have corrected and closed.

I had the trial period that came with a car purchase. And as I was coming to the end of that trial period, I saw a promo for ~$5/mo for 1 year. It sounds pretty good right? Well, I am 1 day into the subscription and find that the custom artists channels I set up and were accessible during the trial period are no longer accessible now that I am a paying customer!

Sirius XM Canada: Do NOT signup for a free trial. This is just the opportunity to then auto renew (with no email letting you know first) and charge you monthly until you notice. I wasn't able to connect during the free trial so didn't even access my account at all but Customer Service was unhelpful, only helped me cancel my subscription. The auto renew is in very fine print and hidden so it's easy to miss in the process of signing up for a free trial. DON'T BOTHER!!!!

My kids got me Sirius as a gift, 2023. They thought that since I drove a lot I would enjoy all the music as opposed to regular radio waves filled with verbal diarrhea. Initially they were right. I did enjoy all the music. After awhile I noticed that if I listened long enough the program would start over. They must use a tape and play it for so many hours and then let it play again. Finally the DJ banter was more propaganda/ advertising disguised as a general conversation about current films, events. I have had enough of people telling me how to think since the covid show in 2020. All I want is to listen to music. There are news channels if I want to hear lies all day. Told my kids thanks but save their money and do not renew my membership. I'll do what I have always wanted to do and organize my music library and listen to it via my android device. It will take me days and not hours before I repeat any song.

They changed their policy starting May 15th of 2024 that they won't refund if you missed to cancel your trial!!! Calling or chatting with customer service will not help!! DO NOT WASTE YOUR TIME AND MONEY!!!

Like many, I got XM in my vehicle and kept it. Kept it for 10 years with the only change being that of adding my wife's vehicle. Then recently they jacked my bill one month by over $300. After 3hrs on the phone it was fixed and all forgot. The next year it happened all over again. 3 hrs in and I wasn't getting anywhere so I canceled. Immediately they were willing to all of a sudden work with me. NO THANKS and stop begging me to come back.

Difficult to cancel!! A few years ago when I canceled service, I actually had to cancel a credit card to get them to stop charging my account. I didn't learn my lesson evidently. This time I demanded that 2 vehicles be canceled, only 1 to remain at 6.16 per month although the rep repeatedly "bargained" to keep the 2 additional, before taking no for an answer. He said finally that it was canceled but on this card bill, was charged 3 times my monthly bill. Customer service today was absolutely no help. Stay away!! Use pandora, Spotify, anything but Sirius!!!! Can I give it less than 1 star??

I've had this service for quite a few years. In my opinion, it's not worth it. The DJ's that work the channels I listen to talk constantly. Kristine Stone and Alan Hunter are terrible. They talk constantly! Between every song. And it's stupid personal stuff they talk about. NO ONE CARES!!!! STOP TALKING ABOUT YOURSELF! LMFAO! I'm no longer paying for music. My service was finally cut off today. I been listening to "free" radio in my vehicle all day a day there's not really much of a difference. Other than having to live through another Kristine Stone or Alan Hunter worthless commentary. Hey SiriusXM, see ya.

I won tickets to a concert through the highway back in December. Concert is tomorrow and no one on phone or chat can help me with getting my tickets. The box office has none from SiriusXM or under my name. I can't believe how shady this is. So basically you all say you're giving away tickets and you're not. I am beyond disgusted. I was so excited to go. Time to cancel my service.

I’ve had Sirius XM on and off over the past 10 years with all my new cars. I enjoy the service but once the free trial end it becomes a game. They negotiate price back and forth then pretend to play hardball. When you call their bluff they call you a hundred times to get you back. My recent experience, I had to renew the subscription and went 2 days over. They agreed to give me my old price but wanted me to pay 2 days of full cost service. In the end they lost me as a customer for $20. Stop playing the games, set a price and you will probably stop losing customers. I will not be back.

Horrible. It is impossible to cancel a subscription without having to be put through a bunch of unnecessary questions. You can not simply log in and cancel. You have to speak/chat with someone who will try to offer you a better deal which they could have done from the beginning.

About 3 years ago, we were going on an extended road trip and decided to give Sirius a try. It was ok but after 3 months decided we didn't use it enough to justify the cost. Called their agent and cancelled. That was that? Nope. Who keeps cancellation emails after three years? Well, you should. Recently, I got a promotional email from Sirius and decided I might renew for another upcoming road trip. When I logged in I found out my subscription has not been cancelled and had been charged their monthly fee for 3 years. Now this is in part my bad for not checking but I never got any kind of monthly receipt. My online chat with them only resulted in a written commitment to cancel and Sirius speak saying that by default I agreed to automatic payment. They have no record of the cancellation. So, don't take this company for granted. If you cancel, keep checking to make sure they are not continuing to bill your CC. Fool me once....

I have used them for over 10 years now. They offer a great deal, and get your credit card number so they can jack the price up and charge your card crazy amounts when the subscription renews. Complete scammers that just cannot give a straight-out price. If they were just forward with a price of ~$115 yr, without all of the attempted trickery, they would have so many more listeners. Sick of it. I have wasted countless hours calling to get their so-called special price each year.

Terrible customer service, they make it very difficult to cancel, do not purchase their service, you will have problems and will at some point have to deal with terrible customer service. Sirius is not worth the troubles encountered.

If I could give them a minus I would. I have been fight with them for 3 months about a refund. They were charging my credit card and also making me pay through my bank. If I was late I would be charged late fees even though they already took the payment off my credit card. I am so fed up with this company. The guy on the phone today told me to go to the bank to verify I didn’t receive a cheque in the mail. How the hell will they know if I got a cheque in the mail. So done with this company. I will be contacting my lawyer next. These payments were going on for over a year. Please help me.

I talked to a guy named Jay... very rude and not understanding on how to fix the problem. It’s kinda funny because I talked yesterday and they could get it working. Now I’m on hold to another person. Totally wasted a half hour of my time. Still can’t listen to my music and been on hold for a very long time. Pretty sad I had to walk this guy how to fix my car. Very very sad customer service. Very disappointed.

Horrible. Each channel has about 30 songs that they play over, and over, and over. No variety, nothing interesting. Every program manager should be fired and replaced with a computer that is set on Shuffle. What a waste of a great idea. Sirius XM sucks.

Their free trial gets you...I am so pissed....I cancelled after free trial and weeks later I wake up and find out they took $16 out of my account, then the next day they took $10 out of my account.... So now I talked to a live person on the phone I have to wait because somebody escalated it for somebody to call me within four business days so now I got to wait four more days.... I want my money back it looks like I might have to take legal action. This is just crazy

Sirius XM has the worst customer service. Their employees must sit on top of each other because it is extremely noisy in the background. You can’t hear them and they can’t hear you. Most of their customer service people have such thick accents you can’t understand them when they speak. I just spent 2 1/2 hours on the phone for an issue with my account that they created and couldn’t resolve unless I created a new email address that I would not use for anyone else but them. Stay away from Sirius and another streaming service.

I rate them a 1 star only because of their automatic credit card billing. They cannot fix it or straighten it out. I have had to cancel credit card twice. Have been working with Sirius for close to 3 months. Still not resolved. May have to cancel credit card again. If I do will cancel Sirius radio all together all though I see people are having problems even doing that. Dissatisfied!