SiriusXM Satellite Radio Reviews

They changed their policy starting May 15th of 2024 that they won't refund if you missed to cancel your trial!!! Calling or chatting with customer service will not help!! DO NOT WASTE YOUR TIME AND MONEY!!!

Like many, I got XM in my vehicle and kept it. Kept it for 10 years with the only change being that of adding my wife's vehicle. Then recently they jacked my bill one month by over $300. After 3hrs on the phone it was fixed and all forgot. The next year it happened all over again. 3 hrs in and I wasn't getting anywhere so I canceled. Immediately they were willing to all of a sudden work with me. NO THANKS and stop begging me to come back.

Difficult to cancel!! A few years ago when I canceled service, I actually had to cancel a credit card to get them to stop charging my account. I didn't learn my lesson evidently. This time I demanded that 2 vehicles be canceled, only 1 to remain at 6.16 per month although the rep repeatedly "bargained" to keep the 2 additional, before taking no for an answer. He said finally that it was canceled but on this card bill, was charged 3 times my monthly bill. Customer service today was absolutely no help. Stay away!! Use pandora, Spotify, anything but Sirius!!!! Can I give it less than 1 star??

I've had this service for quite a few years. In my opinion, it's not worth it. The DJ's that work the channels I listen to talk constantly. Kristine Stone and Alan Hunter are terrible. They talk constantly! Between every song. And it's stupid personal stuff they talk about. NO ONE CARES!!!! STOP TALKING ABOUT YOURSELF! LMFAO! I'm no longer paying for music. My service was finally cut off today. I been listening to "free" radio in my vehicle all day a day there's not really much of a difference. Other than having to live through another Kristine Stone or Alan Hunter worthless commentary. Hey SiriusXM, see ya.

I won tickets to a concert through the highway back in December. Concert is tomorrow and no one on phone or chat can help me with getting my tickets. The box office has none from SiriusXM or under my name. I can't believe how shady this is. So basically you all say you're giving away tickets and you're not. I am beyond disgusted. I was so excited to go. Time to cancel my service.

I’ve had Sirius XM on and off over the past 10 years with all my new cars. I enjoy the service but once the free trial end it becomes a game. They negotiate price back and forth then pretend to play hardball. When you call their bluff they call you a hundred times to get you back. My recent experience, I had to renew the subscription and went 2 days over. They agreed to give me my old price but wanted me to pay 2 days of full cost service. In the end they lost me as a customer for $20. Stop playing the games, set a price and you will probably stop losing customers. I will not be back.

Horrible. It is impossible to cancel a subscription without having to be put through a bunch of unnecessary questions. You can not simply log in and cancel. You have to speak/chat with someone who will try to offer you a better deal which they could have done from the beginning.

About 3 years ago, we were going on an extended road trip and decided to give Sirius a try. It was ok but after 3 months decided we didn't use it enough to justify the cost. Called their agent and cancelled. That was that? Nope. Who keeps cancellation emails after three years? Well, you should. Recently, I got a promotional email from Sirius and decided I might renew for another upcoming road trip. When I logged in I found out my subscription has not been cancelled and had been charged their monthly fee for 3 years. Now this is in part my bad for not checking but I never got any kind of monthly receipt. My online chat with them only resulted in a written commitment to cancel and Sirius speak saying that by default I agreed to automatic payment. They have no record of the cancellation. So, don't take this company for granted. If you cancel, keep checking to make sure they are not continuing to bill your CC. Fool me once....

I have used them for over 10 years now. They offer a great deal, and get your credit card number so they can jack the price up and charge your card crazy amounts when the subscription renews. Complete scammers that just cannot give a straight-out price. If they were just forward with a price of ~$115 yr, without all of the attempted trickery, they would have so many more listeners. Sick of it. I have wasted countless hours calling to get their so-called special price each year.

Terrible customer service, they make it very difficult to cancel, do not purchase their service, you will have problems and will at some point have to deal with terrible customer service. Sirius is not worth the troubles encountered.

If I could give them a minus I would. I have been fight with them for 3 months about a refund. They were charging my credit card and also making me pay through my bank. If I was late I would be charged late fees even though they already took the payment off my credit card. I am so fed up with this company. The guy on the phone today told me to go to the bank to verify I didn’t receive a cheque in the mail. How the hell will they know if I got a cheque in the mail. So done with this company. I will be contacting my lawyer next. These payments were going on for over a year. Please help me.

I talked to a guy named Jay... very rude and not understanding on how to fix the problem. It’s kinda funny because I talked yesterday and they could get it working. Now I’m on hold to another person. Totally wasted a half hour of my time. Still can’t listen to my music and been on hold for a very long time. Pretty sad I had to walk this guy how to fix my car. Very very sad customer service. Very disappointed.

Horrible. Each channel has about 30 songs that they play over, and over, and over. No variety, nothing interesting. Every program manager should be fired and replaced with a computer that is set on Shuffle. What a waste of a great idea. Sirius XM sucks.

Their free trial gets you...I am so pissed....I cancelled after free trial and weeks later I wake up and find out they took $16 out of my account, then the next day they took $10 out of my account.... So now I talked to a live person on the phone I have to wait because somebody escalated it for somebody to call me within four business days so now I got to wait four more days.... I want my money back it looks like I might have to take legal action. This is just crazy

Sirius XM has the worst customer service. Their employees must sit on top of each other because it is extremely noisy in the background. You can’t hear them and they can’t hear you. Most of their customer service people have such thick accents you can’t understand them when they speak. I just spent 2 1/2 hours on the phone for an issue with my account that they created and couldn’t resolve unless I created a new email address that I would not use for anyone else but them. Stay away from Sirius and another streaming service.

I rate them a 1 star only because of their automatic credit card billing. They cannot fix it or straighten it out. I have had to cancel credit card twice. Have been working with Sirius for close to 3 months. Still not resolved. May have to cancel credit card again. If I do will cancel Sirius radio all together all though I see people are having problems even doing that. Dissatisfied!

I have been without my radio for over 2 weeks. I get sound so they say they will refresh signal. After 5 days they escalated call. I say call at 5 pm as I will be at work till then. They call at 430. It's been very frustrating. I've been on hold right now once again for over 10 min.

Try cancelling. You'll be on the phone for 30 minutes where they will do everything but what you request. Then they take their sweet time in hopes that you'll give up and hang up. Service is not worth it.

I cannot recommend this company based on the difficulty involved in canceling one’s subscription. There’s no way to do it on their site, you literally have to CALL and wait for a rep to discuss with you and try to talk you out of it! There is absolutely no way to cancel your paid subscription other than this way I could find. I wonder how difficult it is for those with disabilities or special needs!? 2) Their site would not allow me to remove my PAYMENT METHOD. They said it would be deleted when my subscription expires. Adding this to the list of companies I have NO plans to ever give $$ to for any reason.

Trying to cancel your membership is the most painful experience known to man, they won't take no for an answer and just keep pushing and pushing. The subscription is not compatible with my car and I've been paying for something that I am not using and twice now I've tried to cancel and they keep you on the line for well over 30 minutes and counting....Yes I am currently on hold now as I write this review. I cannot speak for the subscription only the customer service and trying to cancel nightmare.

Sirius XM are thieves. They charged me 31.00 a month, twice a month for a year until I noticed it. When I chatted to cancel they only canceled one of the accounts and continued to charge me with no service for another 4 months. I do NOT recommend.

I didn’t realize but I’ve been getting charged twice a month for the past six months or more. I just thought the charges posted early for the next month but then actually looking at my statements I’m charged twice. I called in they said, "Oh no, so are you only have one account." I said, "But I’m getting charged twice." They said, "No. No you’re not." I sent them my Visa statement proof and they’re still denying it and I said, "Well how can you explain why you’re charging me twice a month," and we said there’s nothing they can do about it.

My sister recently asked for and received a plan of 3 years for $99 on April 1, 2024. She was told it was for older cars but was given an exception. I have the same model car and was kept on a message for over an hour and given a complete run around. I was subjected to insults and rudeness, but they would not give me the same deal. How is that equitable? Their customer service stinks! I have cancelled my subscription after being a loyal customer for 10 years. I regret giving this company the first dime.

Customer service reps are by far the rudest I have dealt with in a long time. I would not subscribe to this service as they treat existing customers like garbage and only offer the deals to new customers.

II had a trial membership for 3 months. I canceled it and I am still getting statements. Not only that they are trying to charge me 29.12 for 1 Month. This company tricks into the trial and when you go onto your account there is nowhere to cancel the plan. I would think very hard before you start paying for something that should be free.

I purchased a 2024 BMW which comes with complimentary SiriusXM for one year. I transferred my service from my 2021 which was supposed to resume after my one year complimentary service expired. I have all of the emails with confirmation and the Radio ID. A customer service agent canceled my account. I called in twice to have it resolved. SiriusXM is telling me they can’t restore the service they unilaterally cancelled. Then they give me 3 mo complimentary service while they figure out their mistake.

I love the Sirius Radio- BUT their customer service is TERRIBLE!!!! I have spent an hour on the phone-and talked to 4 different people-none of which spoke English properly. I changed lease cars and they cannot do the right thing! Did not cancel in old car-so charged me for those days--" changed our policies" really??? WE are the customers!! Asked to speak to someone in USA-not an option is what I was told!! It's American $$-why can't we talk to someone in the USA????

I signed up for the promotional one-year and received no renewal notification through email or the SiriusXM website. After I was alerted that there was a charge of 1/3 of the yearly amount for just one month, I tried to cancel online. 'Sorry, we have encountered an error, please try back later' was displayed. I then called, and they wanted to give me the same promotion I had previously, but NO REFUND. I canceled right away. I was done with the terrible lack of communication and customer service.

They make sure you can’t cancel on-line, cause they want to talk you into keeping the service. Trouble customer service. Stop forcing customers into something they don’t want. It’s our money. If I could give them no star I would.

Their update ensures you can rewind to start on commercials. You can try to scroll back but their system is rigged to not stop where you want it to. It will stop at commercials and the most obnoxious ones.

Every year I go through five or phone calls trying to get bill right. One person said, "Your bill fine," we took out credit card, three or day later they call and say I'm past due. After three years of this I finally told them today to cancel my two subscriptions. Hope they can get that right. I have credit on one, hope they send me check. YA RIGHT. Stay away. Steve

I had 2 months left on a subscription when I purchased a new car in 11/22 - that balance was supposed to be added on to my new 2023 car. I refused to give them a credit card for my free trial and after 10 minutes on the phone while I was at the dealership and threatening to cancel the sale of the car, Sirius finally gave me my free trial without a credit card. In November 2023 the service was shut off. I had received special offer details and called to see how to pay without a credit card and was told that they only accept Sirius gift cards. I went to BestBuy purchased a gift card for the yearly amount in cash, came home and could not use it without a credit card! I called Sirius and they tried to tell that I could only use the gift if I wanted to pay $30 a month vs $6 a month! I was livid! I was under the impression he had rectified the issue at that time.

I signed up for a free 3 month trial but the radio ID they sent me was wrong. I called and had it corrected. When my trial expired, I cancelled it but was charged 2 more months. When I tried using their chat I was given all kinds of nonsense how it was the bank's error or a phishing scam.. After nearly an hour on the chat, the representative FINALLY asked for my radio ID at that time they realized they had accidentally created a second account for me instead of changing my radio ID. While their service is adequate, if expensive, their customer service is lacking in every single way.

I don't know how I ended up with an account with them. Canceled immediately when I saw the charge. Was told I had to wait 3-5 business days for my refund. Didn't give me the full refund and within the same day they took the money back out of my account. Gave me the difference for the full charge after complaining and that was just taken back out of my account.

I wish I could give Sirius XM zero stars, because that's exactly what they deserve after my horrendous experience with their service. For the past 13 months, I've been unknowingly hemorrhaging money to them for a service I never signed up for or used. It's the kind of nightmare you'd expect from a shady operation, not a supposedly reputable company.

After the barrage of negative reviews and a substantial ratings dip, SiriusXM merely re-added the 15 second rewind/skip function to its lame new version of the app. Dear Sirius, before you lose all of your subscribers, please rollback the app to its far superior previous version. The people have spoken: If it ain't broke, don't "fix" it.

I joined January 31, 2024. In 7 days they was ready for payment. But my issue was after I gave my credit card information. Then I couldn’t use my card because someone use it. They was the only one I could figure that stole my information

It was just because the lack of music options when I tried to cancel. But it turned to be a NIGHTMARE contacting the customer service. They tried madly to squeeze more money by wasting me AN HOUR with tons of questions, ignoring my request, intentionally repeating again and again, even used words to seduce me. A robber has even better behavior than this!

Just got off the phone with customer service. Ghita couldn't have been any more polite. I had 2 issues on my list to discuss with her and she came through with flying colors. Both of my issues were resolved instantly. For me, personally, I think SiriusXM is a great deal and didn't have any problems dealing with customer service. Thanks again Ghita!

I had a free trial. I tried to cancel online a few days before the free trial ended. Impossible. You have to call Customer "Care" (who don't care). Unless you record the call you have no verification of what was said and they refuse to send a verification email. They pressure you like mad to sign up and keep putting you on hold. 25 minutes later they told me I had successfully cancelled. I got my credit card statement on January 20. There were two charges from Siriusxm 16.85 and 16.85 both posted on January 7 when the free trial that I cancelled ended. I have spent over two and a half hours over two days trying to sort it out. Impossible.

For Bob Marley radio, mostly at night, DJs play all these stupid noises right in the middle of the songs completely spoiling my listing experience due to my need to change channels. Come on SiriusXM, GET THEM TO STOP!! Why can't we just listen to the song without all the noises spoiling it!!!!

This company makes it damn near impossible to cancel without wasting a huge amount of time to try to milk you for extra billing cycles. You try to go online to cancel and the website goes "OOPS WE AREN'T WORKING" when it's clear it never works because they want you to call them so they can try to keep you subscribed. This is a dishonest company and does not deserve your money.

They changed the access to my favorite station and it's almost impossible to find the live feed. I thought it was me, but there is a large group of people complaining. Sirius needs to go back to the old way or get programmers who can make this user friendly. I have to wait till the next day to get the previous day's feed. I was on the phone with the rep and thought we had it fixed, only to be equally as frustrated the following day. I want to listen to Dr. Laura at 2:00 est. I look forward to it, and since the change, I cringe when I have to attempt to find her. Thank you

I was listen an hour per day, they send me an email for a 2 years subscription, the offer was below 10 $/month its ok im good with that, click the link oups google doesn’t recommend to open it = not secure, was a official email from them, I open directly after delete cookies, no more 2 years in my profile, I subscribe a year for less than 10$/month & will see. + - 43 days before the end of my contract, I receive an email to let me know price increase to 25 $, I reply right away to let them know I want cancel & they are not authorize to take a Penny on my CC, they reply to let me know retention department will contact me, after total silence, I resend an email, total silence, they withdraw 25 $,

I purchased this service to get a good music signal anywhere I traveled within the mountains of Colorado. The service was great. I have such a difficult time when companies think that you don't know what you want. They provide a service. I get to choose if I want to continue their service. Simple as that. When I went to cancel, I went to their webpage. Very difficult to find out how to cancel the service. So I started a chat, which led to redundant questioning, in addition to reoffering better deals.

I tried for over an hour to cancel my subscription before the rate hike of 400%. Their website says you can cancel through the online account. That is inaccurate. You start on their website but need to be transferred to an agent. It is 15-20 minutes before an agent logs on. Then it appears the agent is working with multiple customers so their responses are very slow. The wrong information is sent to the wrong customers including wrong acct numbers and credit card numbers. Then after over 30 minutes into the chat when I made it very clear I did not want to negotiate the price the agent left the chat and I was told a new agent would help me. Finally after about an hour I believe my account is closed. That remains to be seen.

Good luck trying to cancel. Was a mistake trying this company's radio service. Never again. Contacted by phone. Hours., sent email and mailed to stop, cancel service. They continue to pull 25$$ a month from my account. Started at 9$ a month then in a year it went to 15$ a month then 24.99 (25$). Closed the account. (credit card) unauthorized transaction. Somehow they got my new credit card information and started charging it. Again filed unauthorized transaction. All money was refunded. Opened a new card and kept it locked for two months. Finally they got the message. Never again. Good luck. 9$ a month YouTube music. I use Bluetooth now. Any type of music you want. No commercials. YouTube you can cancel just by slide of a button. No they are not paying me a dime to sell. Tired of getting screwed over by these corrupt companies.

The end of October this year they took away a rock station namely Deep Tracks, to find out by calling customer care that they changed it so that you need to stream this channel through your phone to your car in order to listen to it, then I found out there are a LOT more Rock stations on their online streaming that I would have to use my cell phone for to send it to my car which does not work since my car is from 2015.

Too many details to explain, I brought a new car after 11 years saving, it was 29k, ended up with 38k. I know that I agree with 3.5k add warranty, but SiriusXM, a recovery device that costs 40.00 dollars made in Taiwan cost me Almost 900.00 dollars. I Swear to God!! I never asked for those things, the dealer put it after I went to pick up the paperwork package after a week. Unfortunately I am always working, trying to get overtime to get a better life, I believe that I trust people, I trust them when they say “Don’t worry, we will help you out with everything“. Sometimes I am frustrated and feel stupid, I am so hard with myself that I am always blaming myself instead talking about issues that I don’t agree at all how those things keep happening in USA!!

I have kept a SiriusXM subscription on my wife's car since we got it back in 2016. They auto-renew at very high prices (2-3 times higher). So every year I contact them to "manually" renew it. This year I was "late" in responding to the renewal emails so they got to charge me the inflated price for a couple of months. I contacted them and they were supposed to bill me ONE TIME for the annual subscription at the reasonable rate. Instead they're billing me at the monthly rate.

Good luck canceling your service. They now offer canceling service online except that it always says "experiencing technical difficulties" and to call the customer service line anyway. I call the customer service line where it tells me the hold time is two minutes. No, it is not two minutes. It was 20 minutes. Of course, the rep attempts to sell me a discounted service for the next six months when they pick up. No thank you! Then I have to remember to cancel it or it goes up to over $20.

I just received my bill in mid-December for billing in February, which is fine, but in the past I've paid for a 12 month subscription, at basically $6 a month, now they're wanting to bill me $19 a month. Their website doesn't allow you to make any changes, so I'm calling customer service, I've been on hold for 25 minutes now, they obviously want you to hang up and not contact them. Absolutely one of the most horrible customer service experiences ever!!!

The actual Radio Service when it works is just fine. The problem is that periodically they send out channel updates that break things. I had a preset channel, 105, so there's a favorite in my car radio. No issues for the longest time. An update comes out and I can no longer get this channel. I should mention that I still get channels 100, 101, 102, 103, 104, 106, 107, 108, you get the point. The only Channel missing is 105.

I have tried to cancel my SiriusXM subscription, and it requires a chat with agent, "In order to complete this transaction, we need you to speak to a live agent. Please click below to begin your conversation." The agent will not come to the chat for some time and if and when they do, they will not immediately help. They will promote a variety of offerings and still not cancel. You need patience, it took me 2 hours via chat for the process to complete. I hope I have officially cancelled and should know after next billing cycle. I saved my entire chat string running the course of 2 hours just in case I ever need.

Minutes ago, I requested the cancellation of promotional services once the offer ends. The agents offered me a numbers of promotional offers which I decline. While taking my child to school I notice that I only had ** radio stations and a majority of the other stations were unavailable that I previously had. I desire all stations restored until my promotion ends, as expressed earlier. Being unresponsive was the reason he gave for his cancellation tactics, however it was plainly racist motivated and final. They purposefully make cancellations difficult for people in general and ** people specifically.

I tried the free trial. And then after I cancelled by chat, and calling, I still kept getting billed. Automatic out of my account. They are impossible to get them to stop. I followed ALL steps and they still do.

I recently bought a new vehicle in September. It came with the option to do a 3 month trial of Sirius XM. I did not activate this because I had 0 interest in Sirius XM, and because I already pay for and use Spotify. Fast forward a week and the calls start. It would range between 1-2 calls a week, to 2-3 calls a day. They would call at all sorts of hours. They would even call late at night, 1am, 3am, 12am. I told them constantly I wasn’t interested in the trial as there was no reason for me to use it and I wasn’t interested. I also asked them to please quit calling me as it was getting out of hand and more than annoying.

I'm sorry I joined SiriusXM due to their dishonest representatives. My family was in a car accident that took us to the ER and subsequently we needed operations and our car was totaled after 6 months of repair. We had paid yearly and Sirusxm renewed automatically. The rep authorized $198 refund. A week later, no notes can be found. No refund will be coming. So don't do business with a business that can't stand behind their word. I promised to never join with our new car. At $25/math, that $198 will be surpassed quickly. I'd rather sing to myself than give them another dime.

I canceled the free trial that came with my new vehicle but Sirius refuses to stop streaming. I have spent hours on the phone trying to get it stopped. This is an invasion of my right to my audio system in my personal vehicle.

I wanted to cancel my subscription after trial period, the mobile app didn’t have options to cancel. The app only redirected me to online account and let me know that I had to online chat or talk to an agent to cancel. When I chat with an agent, respond was super slow and the agent kept asking confusion questions although I clearly stated multiple times that I didn’t use or had a need for the service. The conversation Took nearly 30 minutes to finish. During the chat session, connection was re-established several times even though my internet connection was fine the whole time. At the end, their system connected me to another agent and the new agent kept asking similar questions. I conclude that this company doesn’t care about customer and has very unethical practices for service cancellation.

I joined Sirius XM for 1 year at $19.+ per month. When I noticed my rate had gone up to $61/month (when my bank statement came in the mail) I called to cancel. They canceled but they charged again another $61 the next month. There was a charge that occured since the last statement I received when I called to cancel. The help desk failed to tell me that I had already been charged again. They removed a partial month and left the full following month on the statement -- That is what they do. They don't alert that a charge is upcoming and if you wait for your bank statement to arrive it's too late.

I got a Toyota Cross 2023 that came with SiriusXM. Nowhere does it allow it to be removed fully. Nobody ever asked me if I wanted that thing on my screen all the time. Why are people not asked whether they want that option even there at all instead of having to deal with that screen forever and always having to go to the settings to turn off the full screen just because they can´t remove that stupid SiriusXM. It´s just disrespectful. Did you even think about the older people that have trouble with technology how confusing that thing is? I don´t understand who approves that to be seen as a default for all drivers....

My promotional plan for $4.99/mo expired and I contacted Sirius XM to discuss a similar plan. The representative only offered the same plan at a 50% increase and was unable to provide any lower plans. I have been a customer for over 13 years and have now cancelled my service.

My wife had SiriusXM subscription that came with the free trial then sign up with a new car. After several years having the service, she was complaining that it didn't work half the time and was constantly having to restart the service. Since we usually stream audio on our smart phones, she decided it wasn't worth having the subscription so she decided to cancel.

Absolutely terrible 50 minutes on the phone. They lost my previous account and would not compensate for the lost service. Like pulling teeth to communicate with them. I WILL NEVER have Sirius service again when this ends.

I’ve been a subscriber for 10 yrs. I forgot it was up for renewal until I saw the charge on my credit card so I called to see if I could tweak the rate a little bit. They had no record of me being a customer! I gave them all phone numbers, my e-mail, and even the card number they charged. They could not find me in their system. I became so frustrated that I decided to cancel it and I couldn’t do that because they couldn’t find me as a subscriber. I don’t know what’s happened within the last year, but I was less than impressed with listener care and their condescending attitudes. They were completely indifferent and I couldn’t get anywhere with them. I ultimately had to go through my credit card company, put a merchant block and cancel my existing card. I was left completely puzzled by the whole situation.

My yr end came up in Sept, I didn't receive a notification of renewal, just saw my account full charge $24.78 Sept 28. Then tried calling on hold 20 min. No one answered, hung up then went on site for chat. Got some kind of robot. Couldn't do anything then transferred to a person. Asked to please credit back acct diff from monthly amount prev and continue. What a joke. Prev monthly charges $6.52. Nope they couldn't so canceled. Still as of 10/13 no credit. Went on chat on their site. Got another person that didn't give a crap. He said he will give me the credit back. We will see the worst company to deal with now, was great when I first joined and 2nd yr but now worth less.

Long time customer but they did me wrong as well as other family members. Money comes first not customer service! In the end, they screw their customers because a buck means that much to them. They lost customers in our family FOREVER. Will never subscription again.

I got the service as a discount trial. The content was fine. Nothing too exciting. Definitely not worth the cost at full price. I went to cancel but they made it as difficult as they could to do so. You can change your subscription type online but they don't let you cancel online. First you have to navigate their help page to find out that they only accept cancellations if you call their customer service line. When you finally get through to an operator he tries to give a sales pitch for alternative services and you have to fight him to just cancel. Very negative experience. I guess they know that they only way to keep customers is to make cancelling as annoying as possible. Very slimy company.

Good experience. Too many commercials and host ads for a subscription radio service. Approximately 7 to 10 ads once or twice a 1/2 hr is a bit much. Specifically on talk radio. If you want your listeners to keep listening reduce the ads.

I wouldn't recommend anyone doing business with SiriusXM.com. I have had a yearly subscription since 2020. On June 30, 2023, I renewed my subscription and paid for another year until 6/24. This past week I received a withdrawal from my account for a monthly fee of $12.94. I contacted customer service and was told that I am on a monthly plan. They refused to acknowledge I have always paid yearly. They wouldn't look at the transcript conversation I had with Rep in June. I requested to cancel my service since they were now going to charge me monthly after paying for a one year subscription in June 2023. Their refund was ONLY $21. So no refund for the recent charge of $12.94 and no refund for the 9 months remaining on the 12 month subscription. I have disputed with my bank. Beware of this corrupt company and their business practices. Very sad they would deal with consumers on this dishonest level.

Sirius offers bogus promos which are not shown on their website in order to scam listeners. They tell you the promo is only good if you use your debit or credit card. Then you are told your credit card will be charged automatic monthly fees which could increase without warning. My purpose for contacting Sirius was to downgrade my account from the premium rate I was being charged to a less expensive subscription. That was when I was offered their scam rate of $93.00 for one year if I use my debit or credit card. However, in 2024, I will be looking at nearly $300 for a downgraded subscription. I immediately terminated my subscription.

I was contacted by Sirius XM to renew my subscription. For years I only pay for 1 year at a time with no auto renew. Now they tell me I have to have it. That is not what I want. The lady I talked to was the rudest person. She hung up the phone on because I did not want auto renew so I guess Sirius XM has plenty of customers so they hire rude personnel.

After years of not subscribing, I decided to try them again after my new car's trial’s expired. I signed up and went on my merry way. Until one day XM wasn’t on. I log in and my account only shows my old car. I was unable to transfer my subscription on my own. So I called customer service. She said she couldn’t transfer but could cancel the wrong car and honor the promotion price for my new car. However, they only credited me partial for the month I already paid. $1 isn’t much and won’t break me. But the principle is they put my subscription on the wrong car. And, I know the company can afford $1 to satisfy a customer. When the representative refused to budge on the $1, it confirmed my previous belief that it isn’t worth the hassle of their customer service. I was willing to give them a second chance. Instead they lost a customer over $1! Ridiculous!

Never could get a signal had to use my phone's data to listen to music. They blamed my antenna and had it checked and it was fine. It was their signal they kept telling me to refresh I did numerous times to no avail.

I bought a new vehicle and it came with a free subscription and it’s due to expire in September. Well I received a call over a month ago asking me to keep my subscription in which I declined explained I was happy with the music I listen to from my phone and I was not interested nor did I listen to Sirius. We had it before and didn’t really like it so after a little while we canceled. So this man kept pushing for me to keep the subscription and I kept calmly and nicely declining. He got mad and hung up. How unprofessional of him. How do you want customers and keep them when you have crybabies like that?

I had Sirius on my old truck from the day I bought it. When I sold the truck, I cancelled the account. Six days after I closed the account, I received a bill from Sirius, under the same account number, for an additional 3 months of service. When I called to investigate, I was told that I had a second vehicle on the account and the charges were for it. They correctly identified my wife's vehicle and said the charges were for it.

I purchased a new car that came with e month trial. I cancelled the service 2 weeks before it was due to expire. I then received 3 separate phone calls trying to get me to stay. I said no. I got charged anyway! I have it in WRITING that I cancelled and when I called the guy was rude and said that I never cancelled it even after I sent a screenshot of my conversation. They are a TOTAL SCAM. DO NOT USE!!!

Stations are not plentiful for r&b and rap and things I really like to hear their years and it's garbage. I will not renew, waste of money, not catered for us as well. Please update your stations with variety.

I have had XM radio now in 2 different cars for the past 8 years. After the customer service I received from the rep I spoke to yesterday I immediately cancelled my service and will never use their service again.

I love Spotify online for the fact that I can listen to entire albums that I haven't heard and am considering buying, but the commercials are totally obnoxious and even freaky. A real turnoff, literally.

Nobody in their call center listens or understands my problem. I can not understand their broken English. I can not hear or spell any agent's name. There is always chaotic background noise. I have an annual subscription with auto renewal. Every time I purchase a vehicle with trial service included, they cancel my paid for subscription after 90 days. I’ve called multiple times. Nobody seems to understand. I have a credit on my account that I never asked for. I just want the uninterrupted service that I’ve paid for.

Online portal registration is so frustrating, it's enough reason to not use the service. You can't cancel without contacting an agent and we are in 2023. The online chat agent was slow and wouldn't cancel without asking question after question. Ridiculous!

PLEASE do not use their services. First of all, you have to chat with 2 or 3 different agents to cancel your subscription which takes at least an hour. On top of it, after cancelling, I still get charged. Probably trying to keep their business afloat from STEALING and hoping you don't notice the charges on your credit card. Absolutely ridiculous!!!! It's a shame we don't have a "turd emoji" for shitty companies. I'm so annoyed and a waste of my time. Absolute SCAM.

I purchased a Volvo last week and the sales person told me it comes with 3 months of free SiriusXM Satellite Radio and I instructed the sales person not to set up an account for me that I do not want it. I received an email today indicating that my account had been set up. I went online to tell them to close the account that they set up in my name because 1) I didn't ask for it, in fact I DECLINED the three month trial and 2) they do not have the right to set up any account in my name for any reason.

I called to remove the auto-renewal feature. Figure it would only involve going and unclicking a button. Should have taken a couple of minutes. Took me 30 minutes to complete the task during which time it sounded like a party was going on in the background including hearing people singing happy birthday.

This review is specifically for the customer service representative I spoke with today. His name is Dan ** and I hope he sees this. I see a lot of negative reviews about Sirius XM but I only have good things to say about them. It got way too expensive for me so I had an offer to pay 6 dollars and change each month for 1 year before it got bumped up to 23 dollars again. I only listen to 1 channel and that's it so I want to pay as little as possible. A couple of times I had to call after a year and get pressured to pay more money for other subscriptions. I always say, "No, I don't want that, give me the 1 year for 6 dollars a month", and they keep coming back after a brief hold and slowly work their way down to my price. That's really irritating.

By phone on March 1, 2023, I ordered a 1 yr. subscription to Sirius XM radio. I was told the total amount including taxes and fees was 87.41 and that I wouldn't be charged until March 21st when the old subscription ran out. I was charged $106.90 almost immediately. I found this out 2 days later in an email. I then called again, and she said the extra I was charged was for traffic. I didn't ask for traffic. They have charged 19.49 to my card without my permission. When I told her that she fraudulently used my card she said she would "fix it" and refund the money. I then said I wanted to get to the bottom of the thievery, and she kept repeating that she would fix it. I then asked to speak to someone on the corporate level to which she told me she did not have the number but finally gave me the number to Chuck, the account supervisor. I told him as I kept looking at my bill the price breakdown didn't add up.

This company is not an honest company. You call and to renew your service and ask for the same plan of what you had before. I like to pay yearly. The lady told me what I needed to pay for the service. I asked her again is this for the exact plan that I already have and she said yes. I paid the fee for the year and come to find it was not the same plan like I was told it was. Then find it was not. This is a much lesser package. I called back to advise them that it was not the same plan like I asked for and they told me to get the same plan I would have to pay an additional $80.00. So I just canceled the plan. They do not listen to anything that you are asking for. Do not use this service and if you do make sure they do what they say they are going to do.

November 17th, 2022 I bought a new car and received SiriusXM free trial for 3 months. The next day I started to get phone calls and letters from Sirius informing me that my service will be disconnected any day. In January 2023 I received a final note!!! I contacted Sirius and subscribed Sirius service for entire year starting January 27 even though this period had to be covered by free trial. On February 17 Sirius coverage was cancelled even I paid for entire year (I have invoices). I contacted Sirius customer service.

They hand out free trials like candy with the promise of cancel anytime. "Cancel my subscription" button leads to a page where the only options are "Keep my subscription" or "Switch to new subscription". Dishonest business practice.

These people have called my phone today in a span of 4 hours now counting 25 times. I have blocked every single number they have called from. I told them to stop calling me and hung up on them. I did not order this Satellite radio. It came with my car. I am not interested in it. I think what they're doing is against the law. Can you really call somebody's phone in 4 hours 25 times? Each time it's from a different number but it is them and I block it. It makes me want to get an attorney and sue them. I would never do business with a company like this.

After realizing I was had gone from approximately $6.00 a month to $23.00 dollars a month, I could no longer afford this service. Was sent through 5 different people, each time I requested “cancel” my subscription. Each level started with SAME questions and repeated information… Still got the, lower quote, back to around $6.00 for One year. I requested my service be cancelled at least 20 times, to no avail...just got bumped up to next sales person… I would not do business with this company again, even if it were FREE! I actually told them that! Still continued to try and sell me on continued service. My Blood pressure skyrocketed, I used foul language after 20/30 minutes and finally it was resolved…. This is so wrong and frustrating! I was being so overcharged!!! Should have been a simple request to end service… Hope this gets addressed, so wrong! LaVon **

SiriusXM advertises a discount for Military/Veterans, but getting them to give the discount is a long, drawn out, frustrating experience. I have been going back and forth now for 9 days (still not done). A pitiful way to treat any customer, but abusing Veterans is especially onerous, especially when other companies can verify a veteran's status in minutes and offer the discount they advertise. Finding anyone who cares there has been futile.

I do not like the tricks. I signed up for 4 months of satellite, followed by a monthly service charge beginning in April. I knew it would be great in the vehicle but I received 2 weeks and then it was only streaming service which I cannot use. In vehicle was cut off. I was told the 2 weeks in my vehicle was just a courtesy... Trying to explain this to someone is just frustrating as they don't really seem to care. So the bonus Sirius service I received for my purchase in another store - smoke and mirrors trying to get me to sign up for the monthly service in my vehicle. I told them to cancel my card. Some Merry Christmas from that company.

Sirius XM is are one step away from being grifters. The service packages go up every year without warning, not much but a little every year. The available channels decrease a little every year. Trying to cancel the service is almost impossible. The representatives talk in circles and rather than cancelling my account they tried to set me up with a new second account. I finally had to cancel the credit card and block all charges. It's a shame because I do enjoy the service but not enough to put up with the constant scams. If they would just sell what they advertise and not try to sneak in extra charges I would probably keep the service.

Tried to get the Yacht channel. My XM radio only goes to channel 223. Customer support didn't resolve issue and I only had 175 channels after they did a reset. Yacht channel is 311 so I never got it. Also, you have to negotiate subscription price at every renewal date. What a joke. YouTube radio is a much better option.

None of the customer service reps, speak English. They are all broken-Chinese-Korean English that is almost impossible to understand. It's mandatory you call to cancel service, and, of course, you can not understand the speaker.

So don’t forget your trial ending because they will not give you a refund even if it’s the day after. What a bunch of crap, especially when the stations are horrible and why do you play the same music on loop? Will never use and you shouldn’t either. Called to cancel and they threw 80 sales pitches at me, had to get hateful just to cancel service. Unreal. Not what I needed to deal with today…

I had Sirius XM for a few years. Every time I received my renewal notice the price was super expensive. I would phone to cancel my subscription they would pass me through several people until someone would say "We fave found a special offer for you!! $5 a month"...so I would take the deal. After 3 years of having to call and complain and be on the phone for almost an hour, I decided that the stress just wasn't worth it. I asked them repeatedly to just give me the 'so called' deal of the day and save me the grief of calling but they wouldn't so I'm done with them!! Buyer beware..Really bad sales tactics! If you don't dispute your renewal notice you could pay hundreds of dollars more per year!! If you don't mind arguing with people on the phone then this is the company for you!!

The service came with my car when I purchased the vehicle. They didn't have my payment information so when it ended, it ended. I got an offer to renew the service at 4.99 per month for 12 months. I immediately regretted it. The channels still play commercials, the DJs are terrible, the app doesn't work half the time and it never has any of the programs they advertise on the channels. They play the same songs every day, no different than the regular radio.

Sirius XM is a satellite radio service that isn't everything it's cracked up to be. My experience was that it was expensive and the service tended to cut out quite frequently. The cutting out was very frustrating and was quite dangerous while I was driving. When I tried to cancel they made me a ridiculously low offer so I agreed to another 12 months. When their rate tripled, I tried to cancel once again and they made it very difficult. It took me three phone calls and way too much time to get away from them. Someone is still supposed to call me back actually but I'm not holding my breath. Fired.

About a little over a year ago I was having a problem with the satellite radio in one of my vehicles, after three days of trying to get it to work with XM, I stopped the service and XM told me that I would be credited $50 dollars to use whenever I wanted. Fast forward to today, I negotiate a new contract for the XM subscription on my other vehicle and ask them to apply my $50 dollar credit. The operator tells me the credit to my account has disappeared and there is no record what happened to it. I canceled all accounts.

They will lie and tell you anything to get you to renew at a lower rate, but 12 months later they will whack you with a crazy monthly fee. They will say it's not a promotional price, but it is and by the time you figured out you will have paid at least a few months full price and they will not refund you.

Horrible service. They used someone else's credit card for my account with telling me or authorization. I just found this out because the person credit card they used notified me and let me know they have been paying for my car service XM radio for a year. Had to call XM radio and report it now have to wait 72 hours for an investigation. These people are snakes. Will never ever use their services again.

They’ll nickel and dime you the WHOLE time. Expensive rates they don’t disclose so they can auto renew your subscription at 200% what you were paying. They’ll give you the run around when you try to cancel and try to keep you with a discounted rate for 6 months, just to have to call them again to avoid paying $180-360 (for 6 or 12 months).

The reason I initially subscribed to Sirius was to listen to uninterrupted music in my car. In the past year, they have initiated talking disc jockeys for many of the channels I listen to. I hate it. If I want to listen to mindless banter, I will listen to regular FM radio stations (for free). I do not want to hear DJ's talking between songs. I will cancel my subscription at the end of this cycle.

I had the introductory trial. I didn't actually use it though so I thought I'd just wait for it to expire. A month before it was to expire I received this email: "We hope you are enjoying your free introductory period to the SXM App! We are writing to you to let you know that your Streaming Platinum subscription plan will start billing on 08/13/2022. You must contact us before the date set forth above to avoid being charged. If you choose to cancel please see our Customer Agreement at www.siriusxm.com for complete terms." So I called in a panic and the rep told me that my introductory offer would just expire and the email was just an ad. This is not just false advertising, it is a blatant lie. I will never use Sirius and will tell everyone I know the company lies and uses scare tactics in their ads.

Too much technical issues/errors with the website/mobile app/billing department and over charges too. I like SiriusXM! I've been having issues with them especially when comes to billing. Horrible experiences. Not too happy. Scared and nervous and worried.

You can't cancel your subscription on their website, so they force you to either go through their phone system or "live" chat. This process takes forever. Obviously the point is to make it such a pain to cancel that you forget to and keep your subscription longer than you want. It's such a low-rent, sketchy trick for a big company to pull. I get that radio is dying. I get that there's no reason to use this service over competitors like Spotify. But really this is how your gonna scrape for a few more dollars before you go under? Really pathetic stuff.

I have two cars that were both finishing up an intro offer - I talked with Samir ** who helped me work out the best deal going forward. He was extremely friendly, polite, and courteous and did a great job explaining my options.

I signed up with them today on a three month trial for $1.17, but I was unable to use their service, and I cannot tell you why. I contacted customer service, and they were taking me through so much in order to help me stream from their app, I just told them to just cancel my service altogether, they did not want to return my $1.17, and then they tell me that the money is for activation, and I said you can't charge someone activation when they don't have the service is unable to use the service. I guarantee this company has done this to 10,000 people so that's $10,000 + that they were able to gain from customers, and then not actually provide them the service and then they look at it as like $1.17 it's nothing. That's a lot when you are doing this to several people all over. This company is money hungry, and I would not recommend anybody to try their three month service, free trial service, anything that has something to do with your credit card. I do not recommend that you use with this company.

**Absolute Scam** They promise you a certain rate (in writing and I just wanted to cancel 2 vehicles that I don't drive anymore) and still bill you more than the original rate $46 Bill in May. Changed June 2nd to 1 car and $8.99 per month plus fees. $11.xx June bill was $53??? When it supposed to be the lower rate. Spent almost an hour the first time just to cancel 2 unused accounts. And then another hour, trying to explain it all over again, only to be told you don't get that deal. OK. No option to have what was promised in writing. Told them I was running low on time after 45 min, and would not honor what was shown to them that they put in writing. TERRIBLE CUSTOMER SERVICE. Nice job XM. Lost a 10+ year customer. Spotify, here we come.

In 2017 my husband has an SXM account on his new car. Eventually the subscription was ended and he got a new truck and I got his car. He had SXM on that. I tried to get my own plan, with my own info and they married my car to his account, overbilled his charges to my account and refused to split them off. Now they have canceled 2 weeks of service he had prepaid because we canceled all of our radios. Scam! They have promised a refund, but do you really want to do business with a company that lets someone other than You make changes and additions, as well as cancelations to someone else's account? If you can do it to someone else's account, someone else can do it to yours!

No problem with my actual service. But I hate call customer service. You can't understand no one that answers the phone. They don't listen, they just talk off of a script. It is so annoying. Please get better customer service representatives. PLEASE.

We had Sirius for several years without problems but they have gotten so bad! I called about the same issue multiple times (I was getting charged for services but they weren't telling me before they charged my card). I finally canceled my service. The agent told me I was getting a refund but when I called to find out the status of the refund they told me I wasn't getting a refund. Their billing practices and customer service is the worst. And, honestly, it's overpriced and not all that great.

Sirius XM steals from customers! I asked Sirius XM to transfer seven remaining months of subscription on a car which was totaled and no longer exists. Sirius XM would not transfer the subscription from my totaled car to a new car I bought which had a free 3 month subscription given to me by the auto dealer. I guess Sirius XM is so poor they can't afford to give their customers the service they are entitled to for the amount of time to which they are entitled. I will not be renewing. Note how every reply from Sirius XM is the same reply produce by a robot. It's emblematic of the type of company Sirius XM is in fair dealing with customers. Got a problem? Talk to the hand.

I have not had a problem with Sirius radio for years. They seem to have cleaned up their act but the reviews everywhere say they are back to their old ways. 7 days ago went to listen on my Roku TV all of a sudden had to sign in. Wouldn't accept the password nor redoing the password. Ok, technical support gave me a temporary one. Even with her help the new one, the old one nothing worked. Everything now is different. Now about 7 minutes in, I get tossed off. I have done everything you could think of. Take the app out, sign in, sign out, shut the system down, turn the system on, wait, don't wait, stand up, sit down. I'm sick of it. I've done this at least 8 times in the last seven days.

Worst customer service ever. I just spent 20 minutes with an agent who wouldn't even listen to my issue until I verified my account info. OK, great. Except not really. I set my account up eons ago. I have no idea what my cell number was at that time...I've had a bunch over the years and can't remember the old ones. I figured, that's okay...I can log in and find out, right? WRONG. I logged in with the correct email and password, but in order to access my info I had to verify my Radio ID or account number. Well...I listen on Roku so I don't have a radio ID. And in order to access my bill (which includes my account number), I first have to enter my account number. AWESOME.

I tried canceling my account and wanted a full refund. They tried telling me I had 2 accounts for the same vehicle and gave a partial credit not full. They are very deceptive. Cancel SiriusXM or risk getting charged for extra things.

They sent me bill to my father, but the receipt to me. They gave information on his account after I told them that they couldn't legally do so. They've lost three accounts and counting. They have yet to contact me over their screw up.

I have been with these guys for over 15 years and i needed to cancel one of the subscriptions because i no longer drove the vehicle. Their chat service is a joke. You have reps (mostly with language barriers--when you call) who make it next to impossible to cancel, after stating the reason for doing so a million times! They then claim the service is canceled, even send a confirmation, and continue to bill you after you requested immediate cancellation. They do so by keeping the service active without your consent (this is where language barrier "helps" them, because these agents mostly speak in a manner impossible to understand). So you have to call them again.... and again...the same rigmarole and the painful process of cancellation, each call lasts 15 minutes or longer, and you are told your service is canceled, only to be billed again!!

The worst service EVER. This is the worst service EVER, for many reasons:

The SiriusXM customer service procedure for processing subscription cancellation is extremely cumbersome and borderline hostile. If I don't want to do business with your company because I found a comparable product at a better price I should be able to just click a button and be done. Forcing me to either call someone or go through a hard sales pitch on how great XM is does not endear me to your company. In fact, it pretty much ensures that I will never be back.

I recently called for a 6 month deal and was at the near end of authorizing the payment when I asked for a guarantee that the subscription would not be renewed. The telephone sales rep that kept speaking gibberish stated I can call in to cancel new subscription anytime. So I knew they trying to force a new subscription at the end of my 6 month term and did not authorize payment to renew. I could do without their radio signal. But now I looked on my account and they went ahead with subscription. This is flat out theft. I will speak to anybody from Sirius that has the decency to speak with me. Just make sure they can speak English in the USA. Thieves!

What in God’s name is wrong with this company? I made an account on here just for this and never write reviews. I got the trial when I first purchased my car and then it never worked in the car afterwards so I tried to cancel. And was told it was canceled. And for months I kept getting almost daily calls and emails and letters. Then I called at least twice over the course of a couple months and was told, again, that everything was closed out. Each time, it took over a half hour on the phone. Keep getting calls and emails anyway. Then I canceled through the chat. Again, was told I had no balance and it was canceled.

I have trial currently. Never will I pay money to hear these ridiculous DJs and their nonsense. Isn’t it suppose to be non stop music. If I cared anything about these djs' opinions or their personal like I would buy. What is wrong with them? Are they that bored .. Please let me know when they stop talking out their **!!!

I tried to call and cancel because my truck is no longer equipped to handle the Sirius signal, and the guy refused to cancel. I shouldn't have to spend 20 minutes on the phone explaining why I need to cancel, and I shouldn't have to try two or three times (I have to now cancel later ... this afternoon?). I pay 130 a year, but I two friends pay 100 and another 66. It depends on how much you complain and provide a sob story, I guess. Erratic and a pain to deal with. I WILL NOT recommend Sirius to anyone.

Why does someone from SiriusXM call me daily and never leave a message? In fact, it's not unusual to receive several calls from them daily. I've texted them and asked why do they constantly call me, but...

I’ve had Radio XM radio for 3 or 4 year’s … Xm Satellite issues for 3 to 4 years, good & bad service, etc.. But once you call and build that relationship with them and pay on time you good.. I traded a car and they found me next day in my new car. That’s love. That there itself made me give them a started at 3 stars but while writing you got to take your hat off to people doing their job. Thanks. I appreciate it. Made me smile. I didn’t have to call. That’s business shocked me.. I do customer service at my job but to see it done overnight I respect it!! Stay Complete! & Competitive 3.5 stars … Might be errors in the review. Don’t have time to rough draft.

Sirius XM is predatory in its sales tactics. They are extremely aggressive when attempting to make a sale. They make cancellation incredibly difficult. They send you emails and physical mail constantly. One of the worst companies I have ever worked with. I can't believe there haven't been large class-action lawsuits brought against the company for deceptive marketing. They attempt to keep you subscribed by offering temporary, low-cost "trials" and then hope you forget to cancel and charge obscene monthly payments. They're trying to remain competitive with Spotify and Youtube Music by engaging in shady business practices. Would love to see the company go bankrupt, fall under a class action lawsuit, or change ownership to a company who cares about their customers.