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Reviewed July 19, 2022
I have two cars that were both finishing up an intro offer - I talked with Samir ** who helped me work out the best deal going forward. He was extremely friendly, polite, and courteous and did a great job explaining my options.
Reviewed July 14, 2022
I signed up with them today on a three month trial for $1.17, but I was unable to use their service, and I cannot tell you why. I contacted customer service, and they were taking me through so much in order to help me stream from their app, I just told them to just cancel my service altogether, they did not want to return my $1.17, and then they tell me that the money is for activation, and I said you can't charge someone activation when they don't have the service is unable to use the service. I guarantee this company has done this to 10,000 people so that's $10,000 + that they were able to gain from customers, and then not actually provide them the service and then they look at it as like $1.17 it's nothing. That's a lot when you are doing this to several people all over. This company is money hungry, and I would not recommend anybody to try their three month service, free trial service, anything that has something to do with your credit card. I do not recommend that you use with this company.
Reviewed June 21, 2022
**Absolute Scam** They promise you a certain rate (in writing and I just wanted to cancel 2 vehicles that I don't drive anymore) and still bill you more than the original rate $46 Bill in May. Changed June 2nd to 1 car and $8.99 per month plus fees. $11.xx June bill was $53??? When it supposed to be the lower rate. Spent almost an hour the first time just to cancel 2 unused accounts. And then another hour, trying to explain it all over again, only to be told you don't get that deal. OK. No option to have what was promised in writing. Told them I was running low on time after 45 min, and would not honor what was shown to them that they put in writing. TERRIBLE CUSTOMER SERVICE. Nice job XM. Lost a 10+ year customer. Spotify, here we come.
Reviewed June 15, 2022
In 2017 my husband has an SXM account on his new car. Eventually the subscription was ended and he got a new truck and I got his car. He had SXM on that. I tried to get my own plan, with my own info and they married my car to his account, overbilled his charges to my account and refused to split them off. Now they have canceled 2 weeks of service he had prepaid because we canceled all of our radios. Scam! They have promised a refund, but do you really want to do business with a company that lets someone other than You make changes and additions, as well as cancelations to someone else's account? If you can do it to someone else's account, someone else can do it to yours!
Reviewed June 15, 2022
No problem with my actual service. But I hate call customer service. You can't understand no one that answers the phone. They don't listen, they just talk off of a script. It is so annoying. Please get better customer service representatives. PLEASE.
Reviewed June 14, 2022
We had Sirius for several years without problems but they have gotten so bad! I called about the same issue multiple times (I was getting charged for services but they weren't telling me before they charged my card). I finally canceled my service. The agent told me I was getting a refund but when I called to find out the status of the refund they told me I wasn't getting a refund. Their billing practices and customer service is the worst. And, honestly, it's overpriced and not all that great.
Reviewed June 11, 2022
Sirius XM steals from customers! I asked Sirius XM to transfer seven remaining months of subscription on a car which was totaled and no longer exists. Sirius XM would not transfer the subscription from my totaled car to a new car I bought which had a free 3 month subscription given to me by the auto dealer. I guess Sirius XM is so poor they can't afford to give their customers the service they are entitled to for the amount of time to which they are entitled. I will not be renewing. Note how every reply from Sirius XM is the same reply produce by a robot. It's emblematic of the type of company Sirius XM is in fair dealing with customers. Got a problem? Talk to the hand.
Reviewed May 31, 2022
I have not had a problem with Sirius radio for years. They seem to have cleaned up their act but the reviews everywhere say they are back to their old ways. 7 days ago went to listen on my Roku TV all of a sudden had to sign in. Wouldn't accept the password nor redoing the password. Ok, technical support gave me a temporary one. Even with her help the new one, the old one nothing worked. Everything now is different. Now about 7 minutes in, I get tossed off. I have done everything you could think of. Take the app out, sign in, sign out, shut the system down, turn the system on, wait, don't wait, stand up, sit down. I'm sick of it. I've done this at least 8 times in the last seven days.
Don't get me started about fighting the computer to get to speak to somebody. Yesterday one young lady gave me a different technical support number. It was to a fax machine! Called today. Finally got through to technical support. Explained everything then nothing. "James are you there? Hello James"? Nothing. I thought did he hung up on me? Even within the app settings there's one that will not stay off. Turns itself back on. If you're giving me a choice, how come you don't like my choice? So right now I just want to go play ostrich and be done with it until I figure out if I've got the energy to deal with this again.
Reviewed May 20, 2022
Worst customer service ever. I just spent 20 minutes with an agent who wouldn't even listen to my issue until I verified my account info. OK, great. Except not really. I set my account up eons ago. I have no idea what my cell number was at that time...I've had a bunch over the years and can't remember the old ones. I figured, that's okay...I can log in and find out, right? WRONG. I logged in with the correct email and password, but in order to access my info I had to verify my Radio ID or account number. Well...I listen on Roku so I don't have a radio ID. And in order to access my bill (which includes my account number), I first have to enter my account number. AWESOME.
Next question. How do I cancel my account when I can't actually get into my account to do anything useful and can't provide the right info to an agent? Sounds like I'm going to have Sirius XM for the rest of my life... And that really sucks because Sirius will only play for 20 minutes at a time on Roku ever since the most recent update. It then exits out to the home screen. Then, when I go back into the channel, whatever I was listening to isn't in my "recent" list so I have to waste a bunch of time searching for the channel. By the time my program resumes, I've missed a few minutes. And I have to do this 3 times an hour all day long. (I have Sirius playing while I work.) NO THANK YOU. Please fix it. I really don't want to pay for a subscription until my death so that I can only listen in 20-minute intervals.
Reviewed May 16, 2022
I tried canceling my account and wanted a full refund. They tried telling me I had 2 accounts for the same vehicle and gave a partial credit not full. They are very deceptive. Cancel SiriusXM or risk getting charged for extra things.
Reviewed May 8, 2022
They sent me bill to my father, but the receipt to me. They gave information on his account after I told them that they couldn't legally do so. They've lost three accounts and counting. They have yet to contact me over their screw up.
Reviewed May 4, 2022
I have been with these guys for over 15 years and i needed to cancel one of the subscriptions because i no longer drove the vehicle. Their chat service is a joke. You have reps (mostly with language barriers--when you call) who make it next to impossible to cancel, after stating the reason for doing so a million times! They then claim the service is canceled, even send a confirmation, and continue to bill you after you requested immediate cancellation. They do so by keeping the service active without your consent (this is where language barrier "helps" them, because these agents mostly speak in a manner impossible to understand). So you have to call them again.... and again...the same rigmarole and the painful process of cancellation, each call lasts 15 minutes or longer, and you are told your service is canceled, only to be billed again!!
They do not read (or understand) when you chat with them online (while continuously dropping robotic stock answers and lines) and they don't listen (or care) when you speak to a live person on the phone. There is only way to cancel--you have to call them for it! And once you do, you are at their mercy. Why do they think customers will return after such a run-around for cancellation? Why isn't the FTC/FCC doing anything with this monopoly which is giving such a hard time to consumers, even loyal customers?! Why is this allowed to continue?
Reviewed April 28, 2022
The worst service EVER. This is the worst service EVER, for many reasons:
1) We purchased a 2022 new vehicle and was given 12 months free SiriusXM subscription. I contacted Sirius to set-up the subscription, and the agent only gave us a 3-month subscription. When I tried correcting the mistake (3 days of trying), the Sirius rep told me that they could offer a 3-month extension for a SMALL FEE!! Also, I would have to go back to the dealership to correct the problem. The dealership pointed me in the direction of the manufacturer. The manufacturer pointed me in the direction of another service provider, UCONNECT, which sent me back to SiriusXM. Needless to say, I am livid at this point after 3 days.
2) They lied and falsely advertised.
3) They will try and make you pay for their false advertisement.
4) They direct your calls overseas to reps that have a difficult time with speaking and understanding ENGLISH!
5) Overpriced and overrated
My frustration over this madness has made me realize that I will NEVER purchase a subscription from SiriusXM. They are not worth the headache! WARNING: DO NOT WASTE YOUR TIME, NOT EVEN IF IT'S FREE. There are too many services out there to enjoy music without the headaches!
Reviewed April 13, 2022
The SiriusXM customer service procedure for processing subscription cancellation is extremely cumbersome and borderline hostile. If I don't want to do business with your company because I found a comparable product at a better price I should be able to just click a button and be done. Forcing me to either call someone or go through a hard sales pitch on how great XM is does not endear me to your company. In fact, it pretty much ensures that I will never be back.
Reviewed April 3, 2022
I recently called for a 6 month deal and was at the near end of authorizing the payment when I asked for a guarantee that the subscription would not be renewed. The telephone sales rep that kept speaking gibberish stated I can call in to cancel new subscription anytime. So I knew they trying to force a new subscription at the end of my 6 month term and did not authorize payment to renew. I could do without their radio signal. But now I looked on my account and they went ahead with subscription. This is flat out theft. I will speak to anybody from Sirius that has the decency to speak with me. Just make sure they can speak English in the USA. Thieves!
Reviewed March 31, 2022
What in God’s name is wrong with this company? I made an account on here just for this and never write reviews. I got the trial when I first purchased my car and then it never worked in the car afterwards so I tried to cancel. And was told it was canceled. And for months I kept getting almost daily calls and emails and letters. Then I called at least twice over the course of a couple months and was told, again, that everything was closed out. Each time, it took over a half hour on the phone. Keep getting calls and emails anyway. Then I canceled through the chat. Again, was told I had no balance and it was canceled.
Kept getting calls and emails about my balance and if I wanted more products from them. I just called them and wasted more time out of my life to tell them to cancel. I really just don’t believe that I am ever NOT going to receive contact from them. I’ll be in my coffin and they’ll dig my body up to ask about my Sirius XM account. What bonkers stuff. I feel like I’m going crazy.
Reviewed March 23, 2022
I have trial currently. Never will I pay money to hear these ridiculous DJs and their nonsense. Isn’t it suppose to be non stop music. If I cared anything about these djs' opinions or their personal like I would buy. What is wrong with them? Are they that bored .. Please let me know when they stop talking out their **!!!
Reviewed March 21, 2022
I tried to call and cancel because my truck is no longer equipped to handle the Sirius signal, and the guy refused to cancel. I shouldn't have to spend 20 minutes on the phone explaining why I need to cancel, and I shouldn't have to try two or three times (I have to now cancel later ... this afternoon?). I pay 130 a year, but I two friends pay 100 and another 66. It depends on how much you complain and provide a sob story, I guess. Erratic and a pain to deal with. I WILL NOT recommend Sirius to anyone.
Reviewed March 8, 2022
Why does someone from SiriusXM call me daily and never leave a message? In fact, it's not unusual to receive several calls from them daily. I've texted them and asked why do they constantly call me, but...
Reviewed March 7, 2022
I’ve had Radio XM radio for 3 or 4 year’s … Xm Satellite issues for 3 to 4 years, good & bad service, etc.. But once you call and build that relationship with them and pay on time you good.. I traded a car and they found me next day in my new car. That’s love. That there itself made me give them a started at 3 stars but while writing you got to take your hat off to people doing their job. Thanks. I appreciate it. Made me smile. I didn’t have to call. That’s business shocked me.. I do customer service at my job but to see it done overnight I respect it!! Stay Complete! & Competitive 3.5 stars … Might be errors in the review. Don’t have time to rough draft.
Reviewed March 4, 2022
Sirius XM is predatory in its sales tactics. They are extremely aggressive when attempting to make a sale. They make cancellation incredibly difficult. They send you emails and physical mail constantly. One of the worst companies I have ever worked with. I can't believe there haven't been large class-action lawsuits brought against the company for deceptive marketing. They attempt to keep you subscribed by offering temporary, low-cost "trials" and then hope you forget to cancel and charge obscene monthly payments. They're trying to remain competitive with Spotify and Youtube Music by engaging in shady business practices. Would love to see the company go bankrupt, fall under a class action lawsuit, or change ownership to a company who cares about their customers.
Reviewed March 3, 2022
I logged into the SiriusXM website to cancel my service. I discovered that I could not cancel my account online - I had to either chat with a representative or call their customer center. The chat took 17 minutes to complete (timestamped.) The representative attempted to keep the service intact three different times, and then would leave 2-3 minute silences between responses. Super irritating, and designed to cause people to disconnect or give up. I hate such hard-sale tactics and convoluted customer service issues. I would never recommend anyone sign up for these services.
Reviewed Feb. 15, 2022
Tried to sent signal numerous times, was unable to, tried to tell me a transfer fee of $16 dollars would be required because the radio id the car comes with is different than the one they had me sign up for. Tried to cancel numerous times as they clearly don’t know how to get the radio to work, they dragged me on the phone for over an hour avoid the cancel question. Was billed on my credit card without any service after cancelling. Was told it’s a credit that can be applied in the future. Complete Scam!!! Avoid!!!
Reviewed Feb. 12, 2022
They have been charging me for over a year $22 a month on a credit card I don't use, when I never ever authorized a subscription. I purchased a 1 year subscription 2 years ago...and they apparently decided to just start charging me MONTHLY more than I paid for the ENTIRE YEAR. On top of that, in order to login and cancel, they require you to have your account number. WHO THE HELL HAS THAT WITHOUT LOGGING IN? They do this on purpose to prevent you from canceling. Corrupt business. Pathetic.
Reviewed Feb. 12, 2022
I had them for 15 years in 2 cars but rarely used more than 4 stations and finally got tired of arguing with them for their best rate which I knew in advance. They acted like it was a big game and they were doing me a favor.
Reviewed Feb. 6, 2022
We had SiriusXM since 2017. We had the Platinum package. Last week (Feb. 2022) it stopped working - says we are UNSUBSCRIBED from every station. We contacted customer service who sent a reset code. The reset code worked until the engine was turned off. Sirius said to take the car to the dealer to have the radio reset. We did that and it didn't help. I tried again and they had me change plans - to a cheaper one (introductory rate with supposedly was still cheaper after 1 year). Still didn't work. Canceled SiriusXM because they can't seem to get their technical issues fixed. Too bad - it was a good service.
Reviewed Feb. 4, 2022
In 2019 I leased a vehicle (2019 Mercedes-Benz C300) that stated (on the sticker) that there is a FIVE year LIVE TRAFFIC subscription included with my agreement. In addition, there is also a 6-month TRIAL subscription included with my agreement. During the course of me having the vehicle, I chose to (just recently) discontinue the radio part of my subscription. These are separate subscriptions. I know this because when my 6-month radio trial ended, my LIVE TRAFFIC was still intact. Months later I decided to continue my radio subscription by paying the fee. It was activated for quite some time.
I then discontinued (as mentioned before) the radio portion of my subscription, around November, because my lease would be up soon, and I would need to return the car. I asked the associate from Sirius XM to ONLY cancel the radio subscription. She advised that the LIVE TRAFFIC would still work (after all, the manufacturer of the vehicle PAID Sirius XM for this service already). My LIVE TRAFFIC subscription, however, was discontinued as well. This LIVE TRAFFIC part of the subscription was discontinued (without my permission) and I was advised that they need to look into this. I have YET to receive any information or follow-up and have decided to ask for BBB to help me out here. The manufacturer paid for a subscription and SIRIUS XM decided to cancel what I should have two more years worth of subscriptions for (again, it has been offered at the time of my purchase, for five years).
The resolution is simple, either REFUND me two year's worth of subscriptions that was paid for by the manufacturer of my car (actually paid by me because the price of the vehicle, I'm sure includes this subscription price as well) OR reactivate my LIVE TRAFFIC subscription and ADD another two months for service that I was not getting these past few months.
Reviewed Feb. 1, 2022
I have been a customer of Sirius XM for 11 years and my daughter and husband have accounts also. In the past I have always been able to negotiate a fair price and in the past was able to avoid the automatic billing that incurs a increase in the monthly fee. 2022 they automatically billed my credit card even though in 2021 when I renewed I said on the recording they didn’t have the authorization to automatically bill. I have always opted to pay for the full year and you would think as a business they would appreciate this but they didn’t. I called. Was able to get a fee of $70.33 which was supposed to include the credit of the automatic billing. When my statement came both charges the negotiated fee on 1/3/22 plus the automatic billing on 1/1/22 were on the statement.
I called and I’m sure because of the hour it was an overseas representative and his demeanor was poor. He chose not to acknowledge that the fee wasn’t reversed on my credit card and insisted that I was supposed to pay $90 instead of $70 which was not what my statement from Sirius depicts. Bottom line he was only willing to take off $10 acting as if he was doing me a favor when in fact as a company they were being dishonest and misleading. I had to cancel service because of the customer service or lack thereof. They were sued in the past. It’s probably going to happen again. We need a company to come on the scene and that will offer fair honest prices for satellite radio.
Reviewed Jan. 28, 2022
New car with free trial of SiriusXm. Very slow connection and some channels not working. Have been on the phone with customer service with no results. Three times they told me they were assigning my case to a technician and we set a day and time that the technician would call me. Three time we did that and three time no return call. I’m glad I’m not subscribed. I’m going to kill the free trial. What a terrible company and a complete waste of time.
Reviewed Jan. 5, 2022
Sirius XM is an impossible company to deal with. They offer you a deal for a year of satellite radio, then at the end you get an automatic renewal notice with a doubling (or more) of the price. The only way to cancel is to call them. If you sign into your online account, they make you call to cancel. So you have to wait 30-60 minutes to get a person that can cancel your account. You can NOT delete your credit card info from their system, so if you don't cancel they automatically charge you with the higher price. When you finally get a live person (if you're lucky) they make you go thru a sales pitch and eventually lower the price to what you paid the prior year. This is clearly illegal activity and the states should sue this company.
Reviewed Dec. 29, 2021
To Sirius, you are a monthly service and don't not qualify as a forced ach, repeat collection contractual situation. You are Netflix, we pay if we want the service to continue at our discretion. They operate in their minds like a gym membership. It's incredibly annoying. If you block their ach they call 3 times a day. They agree not to then do it anyway. I hope they put themselves out of business doing this stuff.
Reviewed Dec. 27, 2021
Was given a Radio as a gift. Hooked it up, within a week or so the antennae starts to go out. Looked it up and many other users have stated that this happens and Sirius should fix the issue. Well, I called customer service. I was actually returning a call. They wanted me to pay my monthly payment. And I was already on canceling the account but Customer service person said they would send me a replacement radio within 10 business days. So I made my payment and waited..and called and waited. To eventually be told that they didn’t say that and no radio was to be sent and to return the radio to place of of purchase..
For me this was a bad experience. The staff at Sirius radio phone operators are scammers and not professional at all. The radio itself comes with a very cheap antenna that goes out and you are expecting buy another one. As a 48 driver…I value service. Being lied to is the very thing I do not stand for. And to think I was only doing a follow up on the radio I was told to be expecting.
Reviewed Dec. 22, 2021
Trying to renew your subscription has become so terrible it is not worth it. They make you manually type in your credit card number and their system won't take the number. Took 2 hours on the phone and I got hung up on once and had to call back.
Reviewed Dec. 21, 2021
In July 2021, I purchased a 1-year subscription to SirusXM radio. In November I began getting calls about payments. Today 12-21-21, I wasn't able to take the call but tried reaching out to them a few minutes later. Once I got through the automated process and was able to speak to someone, I was informed that my account was past due in the amount of $23.95 and the card I have on file could not be charged. So after some lengthy discussion the rep informed me that I was being billed every month and I was delinquent for my last month payment. The fact that I bought a package in July was totally overlooked. So I requested to cancel my subscription and then I was offered monthly payments as low as $9 per month. Still I requested to cancel my subscription.
I asked what happened to the payment I made in July and the call was disconnected. My advice to anyone considering SirusXM as an option, do not fall for the offers because they will begin charging your card for monthly payments for an amount that wasn't agreed upon and the 3, 6, 9 month trial period that they try to offer is not worth what you stand to lose in the future. Also they will argue with you that YOU misunderstood the terms of the offer.
Reviewed Dec. 10, 2021
Anyone considering the purchase of a SiriusXM radio needs to be aware that the company WILL NOT honor their warranty. When I purchased a brand new Tour portable radio and it proved defective (it could not be activated, even after spending more than 2 hours communicating with their technical support department), the warranty department would not honor their stated return/repair policy.
First, they stated that the portable radios do not have a product warranty -- WRONG! The warranty that came with the product does indeed say that there is a 90-day warranty. Second, then they stated that since I purchased the item from a vendor (which, of course, they encourage by allowing other stores and car gadget businesses to sell SiriusXM products), the warranty was invalid -- they only provide a warranty for items purchased directly from SiriusXM. The written warranty does not include any such limitation. With customer service like this, it's easy to see why more and more people are avoiding their business and opting for other music streaming services instead.
Reviewed Dec. 8, 2021
I've had another bad experience with Sirius radio. I found out they've been charging my credit card triple what I agreed to pay for one of their promotional periods. I called and got an offshore operator. After almost 2 hours she disconnected the call.
Reviewed Dec. 4, 2021
I cancelled my free trial on 12/29/21 and Sirius still charged my credit card on 12/5/21. Must be the reason they require a credit card for a free trial-so they can make illegal charges. I disputed the charge with my credit card company. Will never do business with Sirius again.
Reviewed Dec. 3, 2021
I started when they were XM then Sirius bought them. I was on the road and it was convenient. I stopped traveling and tried to cancel, what a horrible experience, they would not let me cancel. I, finally, threatened them, and they let me cancel. It's supposed to be ad free, on most channels, it is not. the ads are all for themselves, but they are still ads. They play the same songs over and over with yammering dj's, who constantly play their favorites, many with heavy accents and/or speech impediments.
Reviewed Nov. 27, 2021
DO NOT use this service! The customer service is a joke. The company allows fraud to continue even when it's been reported multiple times. They allow your hard earned money to be stolen and then refuse to refund it. Our card was fraudulently charged in October. I called and was told the money would be refunded and our card information would be removed from the other account. Neither happened and the card was again charged in November. We're now out over $50 and this joke of a company refuses to do anything about it.
Reviewed Nov. 16, 2021
Online Chat customer service is a totally wasted time because that department will not walk extra mile to help you to find answers of your situation. If that department cannot solve it right there and then and you will immediately be told to call the provided phone number after you spent an hour to chat with them already.
When you called to the Advance Technical Support by using the provided phone number from the online chat customer service, the tech support rep admitted this is a nationwide issue under SiriusXM so that to create a ticket for your situation and you were instructed to login by using the same login Username as you originally created with a provided temporary password at certain time frame in the upcoming 24 hours. You followed the instruction from the Advance Technical Support Rep but you still couldn't access your account. 48 hours later, you still couldn't log in to your account. You, again, called to the Advance Technical Support with the giving ticket number but the other tech support rep told you that your Username and provided Temporary Password were different. You are being given a different Username and Temporary Password by this tech support rep in order to log in but you were still not being able to log in.
You used your EQ & IQ to combine the info from the 1st and 2nd tech support rep and by doing so you were successfully login at the end while you were still on the phone with the 2nd tech support rep! Why both tech support reps had 2 different info on the same ticket number in terms of login Username and Temporary Password? Why my original Username was being changed without my consent? You immediately asked the 2nd tech support rep if SiriusXM was being hacked in the past few days but the 2nd tech support rep refused to answer by playing stupidity. You asked to extend your current Trial Period for 2 more days because of the nationwide issue under SiriusXM in the past 48 hours and you haven't had an opportunity to start using the service but the 2nd tech support rep refused and unwillingly to resolve your concern.
SiriusXM has a very bad business conduct, very poor customer services across all levels of the company, changes your personal credential without your consent, and fails to disclose the fact that company's customer database was being hacked.
Reviewed Nov. 11, 2021
I actually enjoy The radio program they have to offer but after four attempts of trying to hook up my radio subscription it works for 24 hours then tell me to subscribe again. We called and chatted online. They pretty much told me there’s nothing they can do at the subscription was used and refused to help us any further and just stop chatting. We got a hold of our car salesman and he tried to phone them for us. He pretty much got told the exact same thing. I work in customer service and this is not how it should’ve been handled at all. So I will be going elsewhere and trying find someone with much better customer service.
Reviewed Nov. 2, 2021
I noticed that I was being charged 20.63 every two weeks after about three charges. The explanations I was given were that the promotional discount ended… Okayyy so why am I being charged every two weeks!? Terrible service. The reps read from scripts that are irrelevant to your concerns but based on upselling their product. Basically their customer service are sales people that could care less if you are overcharged or frustrated with pleading with them for 30 minutes just to cancel your service. Wasted 40 minutes of my day (50 including this complaint) to cancel a service that seems nearly impossible to cancel. I like the radio service but I will never again do business with these scammers. Pay close attention to your bank account because they will rip you off. I don’t understand how this is legal.
Reviewed Oct. 27, 2021
Was given a free trial when I bought my car. Decided that I wouldn't start paying for a subscription because I usually listen to music on my phone, and when I don't the local stations are just fine. When it came to the end of my trial, I received several letters in the mail, telling me to subscribe. As well as emails and text messages. I don't recall ever giving my email or phone number to them. And finally they called me, and every time I said "no", the customer service rep would say something around the lines of "I'm sorry you feel that way, but would you consider signing up for ______ at a reduced price? .... I'm sorry you feel that way, but have you considered _________? We have a deal we can offer you with _____."
I finally just hung up on him. Since then, I have been getting regular letters in the mail from them, all saying "do not discard, electronic service requested". None of them have a return to sender envelope inside, so there's no way to make them stop sending more. Every attempt they make to get me to subscribe to them, further reduces my desire to ever a subscription with them. I look forward to the day they go out of business.
Reviewed Oct. 21, 2021
I have never gone through more difficulty cancelling a service than I encountered with this company. You can not cancel through your account by simply selecting that you want to cancel. Once you select that you want to cancel your account, they put you on another screen and tell you you can call and speak with a rep, chat with a rep online to discuss your plan and other options, or transfer your service to a new device. Spent 25 min on hold on the chat service waiting for a rep after being told it would be about a 10 min wait. Logged off and back on immediately and instantly got a rep. I believe the initial wait is meant to make the customer get so frustrated that they just “change their mind about cancelling”. Once you get a rep they won’t let you go on (completely refuse) unless you tell them why you want to cancel.
I told them I no longer have the vehicle. They then asked for the information on my new vehicle so they could transfer the service for me. I told them, "No - please cancel my plan." They then told me details of other plans and “discounts” available to me. Again I told them, "No, cancel my plan." They then told me I can cancel my car service and keep online streaming for “x” dollars. I told them I don’t want any of their services, none, please cancel my account. After more back and forth and discussion of offers, they finally cancelled my account - or they said they did anyways and gave me a cancellation code. We will see if it is really cancelled or not in a few days.
I would never subscribe for their services again - ever! If they simply had the option to cancel my account after logging in by clicking a “cancel account” button that would save customers and frustration! Something is wrong with a company that basically refuses to cancel your account/makes you beg them to cancel it! Their cancellation process has driven this customer away for life!
Reviewed Oct. 15, 2021
It's mostly Garth Brooks, Martina McBride, Garth Brooks, Shania Twain, Faith Hill, Tim McGraw, Garth Brooks over and over again. I know a lot of music was around in the 80s and 90s and I get really tired of hearing the same old songs most of the time, especially from those who are already over-exposed and really don't need endless playing time.
Reviewed Oct. 12, 2021
Trying to cancel service is ridiculous! I called and after waiting they hung up on me. I then went through the process of canceling with their online chat. It took 30 minutes and I had to ask them to cancel it five times. For that reason alone, I would never consider renewing Sirius XM nor recommend using them to anyone.
Reviewed Oct. 8, 2021
I had noticed I was being charged $117 a month and this didn’t look right at all so I called customer service and they basically said they understood my frustration and then tried to upgrade my subscription. When I asked to cancel, they basically kept repeating the process until I got angry enough to ask them why if I'm on a promotional period am I paying any money in the first place let alone $117. After another 20 minutes he says he reversed the charge. I didn’t let them hang up. I probed further. He says he refunded $17 of the $117 and he is sorry they messed that up and I can pay $2 less a month. At this point I am furious and say I just want to cancel. After 5 minutes convincing him I need to cancel he finally accepts and says, "Ok. I have officially refunded your $10." I reversed and I just let it go so he wouldn’t keep finding ways to scam and steal from me.
Reviewed Sept. 29, 2021
When I tried to cancel my subscription, I was subjected to an endless sales pitch by an online chat operator (Ishmeen **) who refused to cancel my service for 45 minutes and kept trying to sell me a new product. He also required me to give him information that was not necessary for a cancellation of the subscription.
Reviewed Sept. 28, 2021
Very shady, can't cancel online, you have to call them. Wait the better part of an hour only to get relentlessly hardsold, they have a chat option, NEVER FUNCTIONAL, my free trial was for a year with new car, found out later they had been charging me along, they WILL go back to a previous account, get that card info and start charging you.
Sound quality has gotten progressively worse over the years, sounds like throwing ball bearings down a metal hallway sometimes....for TWENTY THREE DOLLARS A MONTH... lunacy. It made sense prior to the merge back pre 2005 or so when the price was right (<$9) and they cared about content and audio quality. You are literally better off with Amazon....Good lord...What a statement....
With usb being pretty much ubiquitous along with BT, there's really no reason to even have the service, much at TWICE the cost of cheepy Hulu...YEEESH. While I would like to see disc players still be an option in cars, I can stream flac (or anything else for that matter) from my phone and have a much better overall experience with better audio and higher reliability and no looming threat of rando charging starting up again. Think what I am saying is a wee silly? Look at all the other reviews and all the other review sites, they ALL say the same thing except for the occasional and cringey obviousness of in-house rating campaigns. Just don't do it. It simply isn't worth the hassle, and if you try to cancel, hassle won't even begin to describe it.
Reviewed Sept. 18, 2021
The entire experience was absolutely disgusting. I sold my vehicle and remained on a text chain for over an hour to cancel the subscription. They wanted the VIN for my new vehicle, etc. I repeatedly asked to elevate to a manager to close the matter. I will NEVER use this service again!
Reviewed Sept. 14, 2021
When I finally got to cancel my subscription Sirius asked questions with yes/no answers. They recorded my conversation and sold it, along with my personal information, to a U.S. based scam company that was supposed to be selling subscriptions to an internet discount club. This "club" edited my conversation trying to get me to believe that I signed up for their service. That club was hitting my credit card for $30 every month without my knowledge. Finally tracked them down in Florida through my credit card company and threatened to call the feds if they did not cease and desist. Finally got my money back from them but it was a hassle. Don't trust SiriusXM up in Canada!
Reviewed Sept. 3, 2021
I have been a customer of XM Sirius radio for many years and at one time had 6 subscriptions. Now I have 1 (for my wife because she drives a lot for work and great distances). The cost now is over $30.00 per month, the number of songs played per hour keeps going down, and the on air people are poor. They spend more time telling you who they are than playing music. Very poor service!
Reviewed Aug. 27, 2021
I've been a subscriber since 2002 and have noticed a decline of uninterrupted music listening. On several channels the DJs seem to enjoy hearing themselves speak. I pay for the service to hear music not a person stroking their ego while talking about what artists they have met or what concert they attended or when they went backstage. I would prefer hearing a group of songs than maybe hearing the DJ only say what songs and artists were played. The incessant talking of the DJs thoughts are unnecessary and annoying causing me to change the channel or listen to something other than Sirus XM! PLEASE have the DJs tone it down on their personal thoughts.
Reviewed Aug. 24, 2021
I bought a new car in 2020. Paid for 1 year subscription at $72. New rate is $240. Just don't drive enough to warrant spending $240. It's annoying you can't cancel through my account. Call customer service, get recorded message "We are very busy on Mondays, try calling Tues-Friday." Not going to happen. Wait for rep who speaks poor English. Had to threaten to record my cancel request and post to Youtube, to get the person to finally cancel my subscription. Will not do business with a company that deliberately makes it hard to cancel.
Reviewed Aug. 14, 2021
They don't care all. I've tried to cancel my account many times. They still don't do anything to cancel auto withdrawals. Changing my main credit card because of the incompetence over the phone. Lol I pay $25 $25 $25....
Reviewed Aug. 13, 2021
SiriusXM is great as a service and they allowed me to have the $2 service but then told me it wasn't available, each time I found it later it was. They don't offer a free tier and they should, but it seems they only care to have paid services. Great service but horrible CS.
Reviewed Aug. 6, 2021
5 min ago I canceled my subscription after I noticed that they are charging my card without my knowledge... I was renewing my acct by mail for 4 years... Now they started automatic charges without any notice. I was going through my statements and today was my 8th month paying 20.63$... and even they had a nerve to ask me if I want a discount for my future subscriptions... NO... Today you have 1 less customer...
Reviewed Aug. 5, 2021
I’ve had Sirius Radio in my car for 16 years. On and off prices were put in that were not supposed to be. But the last experience was the WORST. In the fall of 2020 I was told I could have a promo of $4.99 per month. The first few months were free because I had a credit I just noticed in July 2021 that I was being charged $10.02 per month. I called to close the account and ask for a refund. I was told I could receive ONE month refund. I asked for a supervisor who told me (her name is Tess) she’d open a ticket for fraudulent charges. They’d play the recording and look into it. Today I called for the status. Surprise surprise. She never put in a ticket. She asked for my email address. Guess again. She never put it onto my account. I asked today to have a ticket opened. They can’t because it was from last fall. I told them I want a complaint put in for Tess. They said they couldn’t. A BUNCH OF SCAMMERS STAY AWAY!
Reviewed July 19, 2021
Ever since I purchased my vehicle, Sirius XM has been withdrawing $$ out of my account for the past 18 months and I have not once ever used their services. I called to cancel my service & get my refund and they refused to refund the $$ they deducted from my account. Horrible company, terrible customer service. Don’t EVER sign up for this service.
Reviewed July 15, 2021
I purchased a new vehicle and was supposed to get a one year free trial, at 9 months they canceled the subscription. I called them to ask why and they said I was not the owner of the vehicle I told them they had no idea what they were talking about, they would not turn the trial back on. A month later I was offered a $5.99 a month deal, so I called them and again they argued with me about my vehicle being my vehicle. Finally they turned it on.
Over the next few months I realized I was only driving the vehicle one or twice a week and decided it was not worth the cost to renew, so let it expire. I was still billed over $20 for the service, I got on the phone and explained to them I did not want the service, for me it was overpriced especially since I only listened to the 60's and Fox news. They argued with me again but finally turned it off and gave me a refund. Today I get an email telling me I have a free trial again I called them and told them to turn it off, I know their billing tactics and they would bill me for service. Before I even agreed they argued again, but finally turned it off. Do not trust these people at all, too pushy and don't even have people that speak English clearly.
Reviewed July 13, 2021
Paid $60 for one year. Month 13 I was charged $20. I called to cancel it. Next month same charge...I go online to their chat and cancel. Charges never refunded. Next month same charge. Spent an hour on the phone to get the subscription cancelled and money refunded that was still pending on my credit card. SLEAZY way to get money out of people. They insist they have no record of me cancelling but I am 110% sure I wasn't dreaming. Do not give this company your credit card number even for a free trial.
Reviewed July 13, 2021
I have had Sirius Radio for the last three years. I wanted to take a break to see if I found it a necessity or not. I receive at least 3 calls per week from them. Maybe persistence has gotten many to purchase again, but it has completely turned me off. I was actually going to subscribe again, but now I absolutely refuse to ever be a customer again. I don’t understand what they didn’t understand about “I’m not interested” but they lost a customer forever. And I will be sure to tell my family and friends not to ever subscribe. Most annoying sales people ever.
Reviewed July 8, 2021
Long time subscriber. All of a sudden noticed my bill doubling. Discovered they were all of a sudden billing a plug and play that I had years ago. Purchased a new vehicle 8/20 and had a 3 month free trial then was looking at previous bills and they were charging me for the free trial and somehow charging me for months before I even bought the vehicle. Couldn’t get an explanation so after about 30 minutes of chatting and a supervisor coming on, the chat box just disappeared. Canceling subscription. Horrible, corrupt company.
Reviewed July 6, 2021
We bought a new car and was given 3 months service, this was on 7/3/21. I called customer service on 7/6/21 to let them know I needed to cancel service on my previous car. Was told ok they would cancel it. Lady told me at the end of the 3 months they would start charging me $21.99 per month. I told her know because I was only paying $9.70 a month on a prior contract. She told since it was a new vehicle and on a 3 months trial they couldn't do that. So you see I still had several months left on my previous contract which they would not honor. I told them to cancel at the end of the 3 months trial because I would not pay $21.99 a month. Instead of cancelling on 10/03/21 after my 3 month free trial they cancelled it today 7/6/21. I will never use their service again, the lady I spoke with was very rude.
Reviewed June 25, 2021
I tried to cancel at the end of my term (1 month to go), they came back with an offer and I said it was too much. They canceled me on the spot, even though I wanted to go to the end of the term. They said it was too late to undo the cancellation on this term, and came back with a different offer that was higher than the one I was given in the first place. What a joke.
Reviewed June 25, 2021
We had Sirius radio for our 2 cars...well then we called them cause our bill went up, they told us we had 3 cars on account...we own 2 vehicles, it was explained to them.. We wanted to know how this was added and when we would see a refund for a car we don't even own after 4 days 15 people basically, we canceled of sirius and they still refuse to refund our money they was taking for months on a car that wasn't ours...SCAMMERS.
Reviewed May 28, 2021
This company will tell you whatever is necessary to get your credit card number and make a sale. For 7 years now we have renewed our "contract" or continued service. We have come to learn that SiriusXM keeps your credit card on file. Upon your renewal date (and without prior warning) you are charged typically around $400. When you call to cancel the service and request a refund, they always refund. They will then sell you a promotion. We agreed to a promotional rate of $77.00 for a year's subscription, and paid in full, with their promise that our credit card would not be kept on file. Come to find out, they did keep our credit card number on file.
We have a recording of the phone conversation where they specifically stated they would not keep our credit card on file. We called to have our credit card removed, they said they were unable to remove our credit card. We have terminated the service. No longer wish to do business with a company that will tell you one thing to get your money, and then not keep their end of the negotiation. If you have an account with them, be on the look out for very high charges to your card. A complete rip-off since if you cancel they will offer you a significantly reduced rate.
Reviewed May 24, 2021
I have been a customer for many years. Always trying to get them the benefit of the doubt. Having to spend hours on the phone every time they messed my bill up. They keep finding ways to raise the price and over charge me. Even recently (January) they had to give me a refund for all the billing issues (mainly overcharging me) and some for some reason they thought they 5 months later, they could talk me into paying again for something already paid for! DO NOT RECOMMEND unless you have countless hours to argue over getting your money back...
Reviewed May 20, 2021
Has anyone had difficulty in cancelling SXM Sirius Radio. Since COVID, I have not been driving much so I cancelled my subscription with them last year. Today I noticed my bank account was charged $128.72 by Sirius. So I called. The lady kept saying it’s an auto renewal and good until Nov 2021. I kept saying cancel it. What is interesting that’s not even a full year subscription amount. Is this a tactic to put a bogus charge on your account to make you call and then try to sell you on keeping it.
Anyway I asked for my full refund and to speak to a U.S. supervisor when she was done doing the refund. SHE HUNG UP ON ME! Not sure if it was a Philippines or India call center, but Sirius needs to stop these unfair sales tactics. I totally cancelled my subscription last year and even removed my credit card number. Obviously removing it did no good. If you want music, download it from Amazon to your phone and play it in the car. Sirius is a rip off and difficult to cancel.
Reviewed May 18, 2021
SiriusXM is straight garbage. Charge my credit card without my knowledge. I will be canceling them tomorrow. I only listen to two stations anyways. I'm good. Buyer Please Beware. I'm done with them forever???
Reviewed May 13, 2021
Every time I call to do something with my account, they try and take my Howard access away. I have had a subscription to this since 05 under Sirius, prior to the merger and they can't understand that my account is old and came with Howard. One rep hung up on me while I was trying to work this out. Wasn't an accident, she just didn't feel like dealing with me. I can not express enough, if you're thinking of subscribing, don't... do yourself a favor and stream free Pandora.
Reviewed May 10, 2021
It's OK if you like rock or Howard S or similar... I personally like jazz and classical, and those selections are extremely limited - just a couple of channels (3 each - 1 serious and two pops) versions. Compare that to maybe 40+ rock stations, etc. Plus, they turn off classical offerings for seasonal (like Xmas) offerings. So ... offerings are very unbalanced. I'll put no profanity here - so my review might get published... Too bad they don't limit profanity on their channels... If I write the ** words that they broadcast, they ban my review... Hmmm - go figure that one out.
Reviewed May 5, 2021
Service also lacks of family shared plan.
Reviewed May 4, 2021
After my promotion of paying $35+ for a 6 month term, I was charged $123. Fine, my mistake I didn’t try to cancel in time. However, upon speaking to the customer care representative, I always informed that this amount was for a full year. I set a calendar reminder the minute I got off the phone with her to be sure to either cancel, or call and negotiate before this year term was up. Then, 6 months later, to my surprise, they charge me another $123 and tried telling me that I signed up for a 6 month period. Basically in hopes that I have forgotten over these 6 months. So I just cancelled immediately and at least they refunded me some money.
I don’t like their business tactics and will never give them a dime again. In addition, they are always trying to upsell you with “promotions” and find it hard to get them off the phone. Kind of annoying and the fact that they are basically trying to call me a liar, sealed the deal for me to never return. They should check their recordings and see that the year was verified on the phone call at least 2 times.
Reviewed April 24, 2021
My father in law had a stroke last October and Sirius is making it impossible to unsubscribe from their automatic payment schedule. I am going to have to issue a stop payment order through his bank now because they refuse to work with me, his power of attorney.
Reviewed April 17, 2021
Garbage business. I set up a three month trial and canceled it..8 months later I started to get charged again. I got a notice after being charged for 3 months saying I owed them 60$ for a service I didn’t use and canceled...freaking great...I couldn’t cancel my account until I paid in full. **.
Reviewed April 16, 2021
Unbelievable horrible customer service! They DO NOT listen to customer requests and keep you on the phone FOREVER! I have several radios and have had them for years but to renew is horrid. I wish to renew a 5 year old account at the the same costs as I have had to pay for the ENTIRE life of the account and ask a simple question... "Can you renew at the same charge?" And get answerers that have to do with ANYTHING but my request! Finally, after much back and forth I had NO CHOICE but to cancel the service. That was NOT the outcome I was looking for but it seemed to be the result the customer service rep was aiming at. How do you stay in business pushing long paying LOYAL customers out the door? That is insane! Tim **
Reviewed March 30, 2021
I tried to extend my service with the customer service dept via messenger through SiriusXM website. I was told it was $72 for one year's service with taxes and fees and they confirmed that this was the total amount to be charged on my card. They proceeded to charge my debit card $317 and refused to fix it immediately. They said I would get money back in 3 to 5 business days. I immediately cancelled service and they stated I would be charged $28 and would not receive the whole refund back. They refused to help me even when I explained I might bounce checks because of the excess that they took without permission from my bank. They were uncaring and cold. I will never purchase their service again and I implore you to be careful as they have done this with others I know. I should have listened.
Reviewed March 16, 2021
Had been using a boombox for 12 years in my kitchen. Had the antenna placed on my roof 12 years before by Best Buy which no longer does this type of installation. I had to replace the boom box and the receiver which was old and no longer getting good reception. Was told after calling customer service that I probably would also need a new antenna which was causing some of the problem with the reception. I hooked up the new boom box to the old antenna. Found that was not working. After calling customer service being placed on hold multiple times for half an hour at a stretch I get transferred and find out that I need to purchase an additional extension cord for the antenna. Was never told that I might need an additional extension cord for another 3999. Terrible customer service. No one telling you the products that you need. Having to wait half an hour to an hour at a time for customer service is absolutely ridiculous.
Reviewed March 14, 2021
I had a trial subscription for my 2019 vehicle, which was totaled April 2020 after my husband ran into a concrete wall (due to a deviation in the concrete after construction on the road he was on, which wasn’t marked). My husband was hospitalized and underwent reconstructive surgery and rehabilitation to be able to walk again. Meanwhile, my “trial” subscription ended, for which I received NO NOTICE, and began billing to my credit card on a car that was sitting in a junkyard. Obviously we weren’t keeping tabs on this, we were concerned with other things. The account continued to bill for the last 8 months, a full subscription fee of $27/mo. When I reached out to customer service to see if we could credit my new car’s radio after this trial ends, they said they would only be able to credit ONE MONTH. One. Month.
Ok, we’ve been subscribers since 2006 and they’re willing to throw away our 15-year relationship over an 8-month credit I requested, after providing them the extenuating circumstances, and would only credit one month (which they refunded anyway when I called customer service and cancelled the service because the chat agent didn’t do it, despite requesting it).
Aside from the Six Flags subscription I regret ever signing up for, this is the worst experience I’ve had with billing after a subscription wasn’t or couldn’t be used. In fact, I had to register for an account to access the information for the radio they were billing me for on the same day I requested the credit. So, obviously I didn’t access the service. I’ll be filing a FTC complaint as well as a BBB complaint after posting this. SiriusXM already had to pay for deceptive trade back in 2014. I guess they didn’t learn their lesson.
Reviewed March 10, 2021
Long time customer but over the years customer service and selling approach has been terrible. I tried them again, but after a year want to cancel. They make it impossible. You can't do it online. The recorded voice for off hours says manage your account online - yeah anything but cancel. THEN YOU MUST SPEAK TO SOMEONE and guess what - good luck. Chat has waits extending at least ten minutes. After many years I am done with this **.
Reviewed Feb. 27, 2021
There is nowhere on the website that allows you to directly cancel this service. Requires you to call a number but not operational during weekend. Then it tells you to use the texting service. Two hours later it is still asking questions, asking you to fill out a form, but never confirms cancellation. Then after two hours it starts over. It is easier to get a covid shot than cancel this service. Avoid this scam.
Reviewed Feb. 12, 2021
I recently canceled my service after using the service for about 8 years. After trying to renew my service and being offered a ridiculous upcharge. Every 6 months you have to go thru hell trying to renew. Tired of the games and their terrible business practices of renewing your service at a higher price before they contact you that service expired. Will never go back and now they have contacted me 10 times that I owe $7.00 in the week that I canceled. This after being offered the deal I wanted after being told I couldn't get the same deal I always had but now the rep said was not being offered. Use Pandora it's free!!
Reviewed Feb. 5, 2021
It is a couple of frustrations one after another. To start, they say you can have full access everywhere. However, they do not mention that you only can have it in one car, for the second one they offered me a "special offer" that costs 3 times what I paid for the 1-year subscription. On top of that, according to them, my car cannot tune all radios due to a bandwidth limitation my car has (although it's a 2019 Ford Edge top of the line). But it was never mentioned that possibly I could not have full access using the full access package. Then, I found out that I was supposed to have a 5-year free trial for the traffic and travel service. But, of course, there is a "but"... it was supposed to be through the dealer and there's nothing they can do to help me with. All in all, all attempts I had to try to fix my issue were useless and now I'm stuck with this one-year subscription. I would NEVER recommend this service to anyone.
Reviewed Feb. 3, 2021
Since buying my new car in 2017, I have loved my Sirius XM subscription. I started with the free trial, but instantly found multiple stations that I really like. I was thrilled when they added the ability to stream Sirius XM on the app, so I listen at home as well. The subscription could be pricey for some, but I get my money's worth.
Reviewed Jan. 22, 2021
I had a one-year subscription to Sirius XM that was due for auto renewal on January 24, 2021. I decided that I was no longer interested in this service and that I would cancel the subscription renewal. To ensure the automatic renewal was canceled and in accordance with the contractual agreement I entered into with Sirius XM when I paid for my one-year subscription I contacted Sirius XM on January 21, 2021. It is impossible to cancel such subscription renewals via online accounts so I was forced to enter into the Byzantine world of Sirius XM customer service. Attempts to cancel the subscription renewal by telephone were unsuccessful as I was unable to communicate with the customer service representatives. I spoke English and they spoke…. something other than English. I then attempted to bring the cancellation process to fruition by customer service chat.
After an inordinate amount of time waiting to be serviced, I was finally able to carry out my request by chat with a customer service representative, Caren. Despite my repeated insistence that I wanted to cancel my RENEWAL but not the remaining paid days on my existing subscription Caren continually presented me with alternatives to cancellation. The final offer presented to me was for a one-year renewal at a significantly reduced fee compared to the scheduled renewal fees of $21.99 per month. I stated, ad nauseum, that I WAS NOT interested in the renewal and simply wanted to cancel the auto renewal.
After presenting the final offer the representative asked permission to submit the charge to my credit card of record. I responded "NO, please quit wasting my time and cancel my renewal". The representative then asked "Is this not a good promotion for you? It is only $75.43 for the whole year until 1/22/2022". I responded "Do I need to write slower of use smaller word? NO".
I have the entire chat documented by screen shots. I specifically stated in several posts that I did not want to renew, that I did not want to have my credit card charged and that I did not want to be cheated out of the active days remaining on my PAID subscription. I even told Caren that I was going to remove the payment source from my account to guarantee no unapproved charges would be incurred. Apparently, this customer service representative could not read English, was stupid, a liar and thief or some combination of all.
I insisted I be provided a confirmation number for my requested cancellation and was assured that everything I had requested had been achieved. Immediately upon ending the chat session I logged into my Sirius XM account to remove my payment source and saw that the $75.43 unapproved charge was now reflected on my billing summary. The payment source I had previously listed was a debit card and I immediately checked by bank account and discovered the $75.43 was listed as a pending charge, causing an overdraft with this account.
This was not a misunderstanding as I clearly and continually responded with "NO" when asked if I wanted to renew. When the Caren specifically asked permission to debit my card of record I responded "NO. I am not interested. Please quit wasting my time and cancel my renewal". The entire correspondence is documented. I was not asking for a refund after failing to call in a timely manner and cancel my renewal. I called four days prior to the scheduled renewal. Accordingly, Sirius XM had NO legal, moral or fiduciary right to take funds from my account. This was theft. I specifically refused permission to access my payment source. I specifically declined to renew my subscription. I specifically stated, more than once, I simply wanted to cancel my renewal and DID NOT want my credit/debit card of record accessed.
I immediately called the customer service line for Sirius XM and initially got the typical obfuscation regarding the need to contact Sirius XM in a timely manner to cancel my subscription. I made it clear that this was not a case of buyer's remorse but a complaint regarding the theft of money from my account. This representative did effect the cancellation of the renewal and the refund of MY money. My Sirius XM online account immediately reflected this in my billing information but that DID NOT put the stolen money back into the account from which it had been criminally removed.
The representative then gave me the pro forma response regarding the 5-8 business days needed for the "refund" to be received and the stolen funds put back into my account. I stated this was an unacceptable timeline and that it was not a "refund" but the return of stolen funds. What occurred was a criminal act on the part of Sirius XM, not an unfortunate misunderstanding or clerical oversight. Their representative, acting as an agent of Sirius XM, illegally and criminally removed funds from my account after expressly and unequivocally being refused permission to do so.
I asked to speak with a supervisor and was put in contact with "Mark". I had to waste additional time bringing Mark up to speed regarding the situation. My time is valuable as well and my Kafkaesque plunge into the surreal world of Sirius XM's customer service dimension wasted a great deal of my time and patience. Mark once more explained Sirius XM's pro forma spiel of needing 5-8 business days to effect the "refund" of my money.
I interrupted Mark to explain the I was not ASKING for anything. I did not want a reduced subscription or any consideration from Sirius XM. I was not asking for a refund. I was DEMANDING the immediate return of the funds stolen from me. I insisted it be referred to as such and that in my opinion Sirius XM had committed a criminal act. I requested Mark not use the word refund regarding this situation or I would once again interrupt him and explain the difference between a refund and the return of stolen funds. MY funds, not Sirius XM's. Mark said he was going to escalate my complaint and that he would strive to ensure the return of my funds by end of business yesterday, 1/21/2021. To be fair, he made no absolute promise that such an expedited return could be effected but he hoped this timetable would come to fruition.
It is now nearly end of business on 1/22/2021 and the funds stolen from my account by Sirius XM have still not been returned. It is not a matter of whether the, hopefully, temporarily inaccessible funds will cause me serious problems. It may but I would be upset even if this were not likely. It is the principle that an agent of Sirius XM felt they could illegally access my account, steal funds and remained unscathed by their criminal actions. I use those inflammatory words purposely as I have the evidence to prove their validity.
Sirius XM's customer service department is at least partially staffed by liars and thieves. It is not my intent to paint all Sirius XM staff and employees with a broad brush as I am sure my characterization does not apply to many. Nevertheless, at least one committed a criminal act and stole funds from me and as an agent of Sirius XM it follows that Sirius XM committed a criminal act and stole funds from me. Such acts reflect badly on Sirius XM and failure to ensure such acts do not occur in the future would be tantamount to Sirius XM suborning dishonest and illegal activities simply for the purpose of increasing illicit subscriptions and the resultant profits.
Reviewed Jan. 21, 2021
So my signal keeps going in and out so I contacted them and they tried three times to send a refresh signal and all three times after sending the signal it still did the same thing but it didn’t do it yesterday. They said that’s all they can do. I love once they get your money they can’t help you after that. Don’t waste your time or money. I will not renew. Terrible service.
Reviewed Jan. 19, 2021
My husband has spent at least three hours trying to get a credit to our account prior to tonight. He is currently on with the 7th representative tonight after being disconnected while being transferred to someone who can help him. We recently purchased two new vehicles that came with six months of free Sirius XM. When we talked to someone in November, and again 3 weeks ago, they said we would be credited those months and not have a payment until April. We were charged for the full amount regardless and trying to get credited has been a nightmare. We are on ninth rep now giving the same info over and over again. They talk in circles trying to confuse us when we have it in black and white. We are normally very patient people but this is ridiculous. We are ready to cancel with them all together once our free trial is over. This seems to happen every time we get a new car. I’m pretty sure they charge you in the hopes you don’t catch it and pay it. In this case they over charged us $189.00.
Reviewed Jan. 15, 2021
I have repeatedly tried to cancel service with this company since Aug 2020. I had 2 vehicles with them. Sold my other one in October. Called them then. ALWAYS talked to some foreigner who could barely understand English!! Kept getting renewals in the mail and being charged for services in which I did not have no wish to have. Each time calling you were switched to numerous departments and stayed on the phone for hours. Finally in a chat I was helped and resolved the matter. Her name was Jackyn must have been an American that understood my frustration. I will never use this company ever again. Every time you attempt to cancel they try and drop the price or extend your service and wouldn't cancel you then send you a enormous bill later each time I requested it be cancelled.
Reviewed Jan. 15, 2021
I recently purchased a new vehicle in which Siriusxm came preinstalled with a trial subscription. My free trial expires in February and I tried to contact customer service to ask specific questions about future billing. There is no way to talk to an actual human being. I want to purchase an entire year at once and not be billed automatically every month. Apparently this is impossible to do. I refuse to give control of my credit card to a company that it would be difficult to cancel or stop them from billing me. It's a deal breaker. I would purchase a subscription but refuse to let them auto renew/auto bill me. The channels I listen to have repetitive playlists and I don't see value there at full price.
Reviewed Jan. 15, 2021
I cannot begin to relate how hard it is to communicate with SiriusXM. Try to cancel an account and you may be lied to, cut off, mislead, or misdirected. The resolution to which you might reluctantly agree to is not the resolution documented in your account. You will be asked to ID yourself in so many ways it becomes a JOKE! Enter all ** and the rep may say, oh yeah your account is right here!
My advice is to use the new car with XM and never set up an account, NEVER put a billing CC or Debit card on file. Listen to what questions are asked and do not say YES on the phone after they read the disclaimer. It is hard to believe that a seemingly reputable company would act this way, but when I logged into this review there were 91 REVIEWS and all of them are ONE star! So beware.
Reviewed Jan. 8, 2021
I listen to Sirius to escape the politics and listen to music. I like classic rewind, boneyard, deep tracks etc. So tonight some DJ tells me how he is feeling about politics on deep tracks saying 'he just needs to leave' in an ominous voice. Meaning Trump. Hello idiot, 73 million of us in USA feel differently and if you didn't listen to fake news you would know why. Get this faker off the airwaves and play music. If I want left wing idiocy I'll listen to the fake news...
Reviewed Jan. 5, 2021
What an awful experience trying to cancel my Sirius XM service. Took me 6 days and I don't know how many hours just to get connected to an agent. Once connected, they employ all of their trained techniques to not let you accomplish what you called for. One hour and 4 minutes after finally getting connected to cancel my service. Really? I had to ask five (5) time to have it canceled before he finally agreed. Really? What a poor business model for consumers, but a great one for those desirous of making it so inconvenient, that hopefully you'll go away and just let them charge you what they want. I wish more people would share their complaints. It's just too much work to try and do business with with outfit!
Reviewed Jan. 5, 2021
The first time I cancelled 10 years ago I felt the frustration that many of the reviewers on this site have shared. I found the following approach to be the most efficient and least emotionally impacting. I have found that the best time to do this is when occupied with another task (working out, the dishes, Amazon shopping) it is less painful.
Once I get through to the customer "service" rep, I just repeat the words "Please Cancel My account". Now starts the dance. The CS Rep will now go through their script, presenting options. When any sentence ends with a question, I repeat again "Please Cancel My Account". EVENTUALLY, they will finally put you on hold for 10 mins while they do the cancelation. I always do this with my happy voice, understanding that the person on the other end of the phone is just an employee of a company who does not understand customer service.
Side Note: If you really are just looking to lower your subscription cost, this method works well too. Each time I have canceled I have been offered lower and lower subscription rates, until it gets down to around $5/month. Just keep canceling up until you get an offer you like, and then take it. Often it is a 3 month rate, and you have to do it again in 3 months. I always put an appointment on my calendar to remember to call them and do the cancel dance. Hence, why I have done this so many times.
Reviewed Jan. 3, 2021
My sub was up in the end of Jan. I called mid Dec to cancel it because with my wife not working there's no way I could do it for the normal price and got it at half off for another year. I listen to it on my phone (iPhone), car and on my PC with Firefox all the time with no issues. The rep I talked to was a little hard to hear but he was great and didn't mind explaining it over when I could quite understand him. They may get a bad rap but I use this service all the time and it's better than Spotify or iHeart radio which tracks everything and then I can't listen to anything outside of my area and I travel a lot. This works for me and it's awesome. Everyone is going through Covid so the long wait times shouldn't be surprising.
Reviewed Dec. 29, 2020
After calling and trying to chat, being number 99 in line, to cancel my subscription, I finally changed my card number so they couldn't continue to charge me. They started calling me day and night, even Sundays, for payment. I requested they cancel and was told once they couldn't cancel until I paid what I was behind. I refused and requested cancellation first to no avail. Call after call I requested cancellation. Nothing. Called today and they sent me a request for text message. Over text, I requested cancellation and, after nearly 2 hours texting with gaps in between, they keep telling me they have specials though I keep saying I only want to cancel. They are refusing to cancel my subscription but keep charging my account. This is predatory behavior. I would advise anyone to steer clear of Sirius.
Reviewed Dec. 22, 2020
Signed up again after being off for 20yrs. Followed all instructions perfectly, radio wouldn't work. Called tech support-- took WAY longer than it should have to get me up and running. They gave me a link to reset my radio if there were any problems. Then the first time I shut my car off, it wouldn't work. Used the reset link-- it worked. The NEXT time I shut my car off it wouldn't work again. I signed up because I wanted to use it on a special weekend trip. After a few more times of this same cycle, it said I had HAD USED ALL MY RESETS!!!! So I did my whole trip with no music that I was paying for. THEY HAVE NO TECH SUPPORT ON WEEKENDS. So, Monday, I get home from work, call tech support at 5:13pm. THEY HAVE NO TECH SUPPORT EVENINGS!!! So, if you happen to work for a living, you can't get tech support!!!! Completely LAME company. I will tell my 2200 Facebook friends not to bother with XM.
Reviewed Dec. 16, 2020
I wanted to turn on Sirius Radio in our vehicle. I called and paid $76 plus dollars but they were not able to turn it on... After 3 days on the phone (with people hard to understand) still no radio. They charged my credit card and that upset me. I called again and they told me that I would have to go to the Dodge dealer to have the module updated on the vehicle at no cost to me as Sirius has a contract with each dealer...NOT TRUE. It costs a whopping $139.00 to have this done. I told them I wanted a full refund of my money. They told me that would take up to five business days. UNACCEPTABLE. Poor business model. They would have to give me a year free if they want me for a customer. Sad that they don't even use American workers for the business, all the calls were from outside the UNITED STATES OF AMERICA. SHAME ON SIRIUS RADIO.
Reviewed Dec. 9, 2020
Totally rotten customer service...this company is run by monkeys. I have been a customer for 5 years, though I seldom used it except on long road trips. Yesterday, I got an email notice that the credit card on file for my automatic payment had expired. Fine. I went online, logged in, and updated my CC info. It never gave me a confirmation of the change, so I tried to confirm through the "chat" feature. It said that I had no account, and asked me to fill out a form with my vehicle ID or radio ID. I tried this 3 times, and finally asked to speak to a person. After being informed that I was Number 22 in line, I finally decided "This isn't worth it". So after 5 years, I am a FORMER customer. These idiots don't deserve your money. I'll use my phone bluetooth and YouTube from now on.
Reviewed Dec. 4, 2020
Several days ago I wanted to add some Christmas channels onto my list. I clicked on List and realized that all the channels were gone. Strange, but ok, maybe I just need to refresh my radio. I tried, and nothing happened, so I tried again. I waited 24 hours and tried again. Nothing. So after a tiring day of work, I got home and made the phone call. First, I spoke to a woman with an extremely heavy accent. She told me to get in the car and she would refresh the signal. It didn't work. Of course I told her I already did this twice, but apparently she thought she would have the magic touch.
We went to some advanced troubleshooting (all of which I already did). She made me check my AM/FM radio to see if it worked. It does. Finally she told me that the problem wasn't on my end (no kidding), and to wait 24 hours and refresh it again. I told her I am not doing that since I already refreshed it three times. At this point she told me there is nothing they can do, and to bring it to the dealership because it's probably an issue with my radio. I reminded her that she just told me it was a problem on their end and not my radio. She returned to reading her script, and I got annoyed and hung up.
I went inside and called again. This time I was connected to a man with a very unintelligible accent and a terrible connection. He couldn't hear me and kept telling me it's too noisy in my house. I told him I'm alone with my cat, and I don't even have the tv on. I hung up and decided to try again. This time I got another person who I couldn't understand. After giving all my info again, and explaining my problem again, he tried to sell me more stuff. I was becoming a bit agitated and told him I called because I am having a problem, not because I want to be sold more products. He told me he would have to escalate my problem to the "Advanced Tech Support" department and would transfer me.
I was pretty hopeful at this point. "Robert" answered, and amazingly, I could understand him pretty well. Unfortunately, after giving Robert all my info again, he suddenly disappeared, and the line went dead. Third try. By now, I've been on the phone for at least an hour and a half, and I'm starting to get hangry (it's dinner time). A woman answered this time with the heaviest accent of all. She took all my info again, and immediately tried to sell me more stuff. I explained to her that why would I want more channels when I can't even listen to any of the ones I'm paying for now, and no one can help me! She didn't seem to make the connection and returned to reading her script. I told her to cancel my subscription. She told me she would have to ask her supervisor if I could cancel.
This is when the crazy came out. I became rude and started yelling to cancel my subscription right now! Her answer was to again apologize for my inconvenience and try to sell me more products at a reduced rate. I totally lost it at this point. I screamed "Cancel my damn subscription now!!" She finally relented. I got a confirmation number, but I am fairly certain I will continue to be charged. I enjoyed listening to my news channels, and I will miss them, but I would rather listen to the Kars 4 Kids jingle on repeat for 24 hours straight than to have to deal with these people ever again.
Reviewed Dec. 3, 2020
I have had Sirius since I bought my car and I am now canceling! Customer service is a joke! They couldn't tell me why my bill went up but they wanted me to wait so they could repeat themselves a few times! Finally I said to cancel my service but wait the customer service rep says! I asked for a supervisor! I have now been on hold for over 30 minutes! The website is so screwed up I can't get logged in! Do Not Bother With Sirius xm radio! They only want your money for absolutely no follow through of how or why they are charging you more!!! I have been on hold now for over 35 minutes!!!!
Reviewed Nov. 30, 2020
Be very careful with SiriusXM. They automatically renew and charge you even if you cancel. Very poor access to customer service. They are not willing to provide any refunds. Once you are in you can't seem to get out.
Reviewed Nov. 23, 2020
They have designed their process to make it impossible to unsubscribe without canceling your credit card. You have to call support, they can't help you but offer to transfer you to loyalty, then call never gets answered. Feels criminal. Don't use this company.
Reviewed Nov. 14, 2020
There is something wrong with this company. They keep sending me emails. They say my account is overdue, but they don't show the balance. I have asked them a number of times for an invoice so that I can pay them and bring the account up to date. I have replied to the emails and I have filled out a Help form on their website. They seem to ignore my simple request for an invoice and keep sending emails full of other garbage. I believe this is one of those cases where they will start adding interest to the account because it is overdue and I will end up with some crazy big bill. I cannot pay them because I have no idea how much I owe them and they refuse to tell me.
Reviewed Nov. 13, 2020
Like virtually all the reviews, I was invoiced for a closed account! 6 months after I closed it, they billed my credit card $116.02. When I called, they told me that the account was only suspended for 6 months - thus the renewal! Not true. I told the agent when I CANCELLED that it was a convertible that I don't drive in winter, and wouldn't be driving in summer 2020 due to covid-19. So, the middle of October they bill me for 6 months. They didn't send me any information that the account had been reactivated - I guess they hope that people won't notice the credit card billing. When I called, she initially processed a refund for 5 months. I told her that I wanted a full refund! I hadn't ordered it, I hadn't used it. She said I should get a full refund within 3 to 5 business days. Here's hoping.
Reviewed Oct. 21, 2020
I bought a Jeep in March 2020. It came with a 4-month free trial. Then in September, they told me for $30 I will get 6 more months. They took the $30 out of my bank acct, then turned around and took another $28. without my permission. When I called them they said it's $30 a month. Not what they told me. So they won't refund my money and I canceled the account. They are Thieves!!! And no one there speaks good English, they are very hard to understand.
Reviewed Oct. 15, 2020
Had the service, they messed up my account and shut it off. I'm being billed for it but cannot get them to turn it back on, it's been a month of calls to them still no service. They have no idea who I am when I call in after being on hold for hours.
Reviewed Oct. 14, 2020
Had a few years ago. Free renewal & did it. Then 3 free months with CC#. Then it was a sham. 2.5 hours on the phone later. No help. Will notify dealership in the morning. Canceling my credit card. Even more shady than in the past.
Reviewed Oct. 9, 2020
After trying to cancel online, I found I needed to give them a call. When calling I was given the option to text with them due to long hold times. I chose to text. I wanted to cancel my subscription because I no longer listened to them. I've had them in my car for 6 months before I decided to cancel thinking I might start listening again but did not.
When I let them know what I wanted they kept making me offer after offer after offer. I had stated several times that I do not listen to XM radio any longer and that all I wanted to do was cancel my subscription because of that. I did not say anything about the cost, I just wanted to cancel my subscription. Regardless of how little it could cost me if I took up one of their offers I just do not listen in any amount would be a waste of money for me. Their high pressure sales was a huge turn off for me and I will not use their service in the future due to that. Many other ways that I can get the same kind of service much cheaper with apps and subscriptions I currently have. If you end up subscribing to them be aware that if you want to cancel it will be a very difficult thing to do.
Reviewed Oct. 9, 2020
I just recently bought a car, unfortunately, they did not inform me that they were giving my information to SiriusXM. I have had this issue in the past when purchasing a car. SiriusXM is relentless with mailers and phone calls, you tell them you are not interested and they refuse to listen and hang up on you without removing your information. I picture a little girl on the other end of the line with her fingers in their ears saying "la la la la la.... I can't hear you therefore I shall do nothing...." Click! It gets to the point where you start to be rude with them and how dare you do that, but at this point their relentless tactics bring out the worst in you. Nothing will get your information removed for their list!
Reviewed Oct. 6, 2020
I had Sirius XM for a boat Stereo System. I sold the boat in 2015, my bad I didn’t notice the recurrent bill until 2016. I called and told them I needed to cancel. The service agent kept trying to get me to transfer the service. I told him I didn’t have another boat, wasn’t planning on one, and had already paid an extra year. He drove me nuts frustrating me asking me what vehicle I wanted to transfer it to. Finally, he said he would. Believe it or not my bad in 2020 last month I had to cancel the bank account and transfer the funds out because annually they kept billing me. Worst scum thieves I can think of. With phone and Apple play you never need them.
Reviewed Oct. 2, 2020
I loved Sirius and had been with them for 4 years. However.... you have to call every 6 months to stay on the promotional packages. NEVER EVER put them on automatic payment. Because they revert to the regular subscription price when payment is due. Every six months I would go through such obstacles that I would have anxieties when I knew I had to deal with them. I was on a promo for $22 for 6 months and when I called to make my payment for the next 6 months, I explicitly confirmed the $22 was for the next 6, agent said yes. Then I asked if I could pay $44 for the year and she again she said yes. I paid the $44 thinking I’m good until August of 2021. Nope! I received a bill for the next month at $22.
So I called, discussed the issue with 3 people until the last guy said there is nothing they can do about me being ripped off. He even saw that for the first 3 years I paid $6 a month or $36 for 6 months (having to call every time of course for the lower rate). So why all of sudden would I agree to $22 a month? I wouldn’t! That representative confirmed $44 for the YEAR, not 2 MONTHS. So naturally I got scammed then just cancelled my account. I even tried to work with them to extend the $44 to cover a total of 6 months. The agent wouldn’t do it. So in essence... be VERY vigilant when dealing with SIRIUS. Even if you can barely understand due to a thick accent, get confirmation repeatedly and maybe even record it yourself for proof. They confuse or confirm erroneous costs/timeframes all to try and rope you in to paying higher costs. Just be careful when dealing with Sirius XM.
Reviewed Sept. 30, 2020
The product itself is fine, but if you need help you won't receive it. Tried their chat function which failed, tried calling and was on-hold for 35 minutes before they dropped me out of queue, and no response via email.
Reviewed Sept. 29, 2020
We have been with SiriusXM for nearly 20 years. My husband's car radio stopped working a few months ago. Without verifying, we assumed that his subscription was up. Then, I got a $283 charge on my bank account a couple days ago from SiriusXM. I immediately called to figure out WTH was going on! I have now called FOUR DIFFERENT TIMES. Got four different CSR's. Got FOUR DIFFERENT STORIES. I am SOOO over SiriusXM right now! The 1st CSR said that they would refund my overcharge to my account as a 'credit'. I told them that I wanted a refund check back to me. They offered me $99 a year, I told them I wanted their current website homepage promotion of $5/mo per radio (total of $6.44/mo) for 12 months, plus a free Echo Dot. "No problem," they said & signed me up for that promotion. Then, charged my card for the new amount. THEN, I see the correct amount charged to my bank... followed by a $289 charge from SiriusXM!
So, I call back about the $289 charge now... WTH2?!!! The CSR could only see the first $283 charge & refund. They actually ARGUED with me that there wasn't a 3rd charge - while I'm looking at my bank account ONLINE in REAL TIME. This idiot was a complete brain donor! So, I call back for the THIRD time. Finally, get someone who can actually see all the charges & activity, is looking into the third charge....will initiate a refund for the $289, as well. Hmmmmm.... STILL no refund to my bank! So... I call a FOURTH time! Because not only did they NOT refund the THIRD over-charge, they didn't include an Echo Dot & the 4th CSR tried to CHARGE me for a "FREE Echo Dot"!
These guys have gone from an excellent company to a total third rate SHAM of a company over the past two decades! I am SOOO DONE with them & will look for other options while I am waiting for ALL my overcharges to be refunded to me, while I listen to some good old FM radio. So help me... if I have to contact them a FIFTH time, I'm going to explode! Absolutely inept. Zero consistency in CSR notes or ability to see full account info & notes. Which means either CRAPPY training of CSR's, a flawed system or total & complete LACK OF INTEGRITY all the way around. D-O-N-E.
Reviewed Sept. 26, 2020
Sirius XM is the most corrupt company I have ever had the displeasure to deal with. Their billing practices are completely unethical and probably criminal. Once they get your credit card number it's over. I signed up for one of the six month promotional deals for a pick up truck I own. I canceled after the six months, because the content was poor. They continued to bill my credit card for almost two years. I have put blocks on my American Express against Sirius XM thinking that would solve the problem, NOPE. Sirius XM created a fraudulent account registered to a Lexus, which I have never owned which allowed them to circumvent the credit card block I instituted. The key take away from this review should be NEVER give this corrupt company and credit card information or business EVER. They will rip you off!!!!
Reviewed Sept. 25, 2020
Takes forever for them to cancel service and they continue to bill you for months after.. Spent MANY HOURS with customer service to cancel and explain why continuing to get billed with no credit back.
Reviewed Sept. 23, 2020
SiriusXM is the masters of the Bait & Switch. They sent me an offer of $99 for 3 years. The letter had my radio ID, account number and the year(2012)/make/model of the vehicle. When I called to accept the offer they said I didn’t qualify, only vehicles 2011 and prior qualify for this offer. Told them the car was purchased Oct 2011 and I have the letter in my hand. Next guy said only available to vehicles 2009 and earlier. Talked to 4 different people, no one would honor the offer. Sally McMahon, SVP Consumer Relations, needs to stop sending out invalid offers or get their systems fixed to honor all promotions sent to users.
Reviewed Sept. 20, 2020
I bought my car from a dealer on 8/20/20 A couple days later I tried activating the XM radio. They said it’s already been activated, which I didn’t activate, it didn’t work the activation. Support at XO I’m radio told me the radio was bad, so I went out and bought another one and try activating it again, which didn’t work again. Then support from XM radio asked if I wanna renew the free trial. How stupid if I can’t tune in XM radio why would I want to pay for it. They’re a bunch of clowns stay away.
Reviewed Sept. 17, 2020
This is the second time I have dealt with them on a renewal. They say they are giving you one package, take your credit card, and then they give you a package that is inferior and won't honor their word. I don't know how they stay in business lying and cheating their customers!
Reviewed Sept. 17, 2020
I have multiple vehicles with SiriusXM subscriptions. I sold one... Can I go on my account and just cancel? No. The site has an option for me to "chat with an agent" to cancel.. which is a robot (of course). I say, "I want to cancel, I sold the car." So now it says I have to call a "special technical team" to do this. Fine, I call, get a LOVELY (seriously, she was super nice) lady on the phone who says they are having technical difficulties and can only answer "general questions" and to call back in an hour. I say... "Can't you just take down the VIN number and cancel?" "No." "Why?" "We need your verbal approval." "Yes, but I'm on the phone now, giving approval, and you record these calls so why do I have to call back?" "Sorry, that's policy."
THEY SHOULD NOT MAKE IT SO DAMN DIFFICULT TO CANCEL SERVICE. I know they want to strong arm me into transferring it to another car, or upgrading, or some such. But I SOLD the car, didn't get a new one, and have their service in my other vehicles - plural. JUST CANCEL IT. I HATE their process/policies (customer service employees are all fine - my anger is at Corporate, who sets up these stupid policies). WORSE, no competition to change to. SO it's either cancel ALL my service, which is super tempting or suck it up and call back. Sigh. I should probably cancel and just use my bluetooth and play songs from my phone.
Reviewed Sept. 14, 2020
I have been a customer for at at least 10 years and throughout that time paid under 150 per year for my 1 satellite radio. And then this year without notice the company raised my rate to 368 per year. When I tried to cancel online they said I would have to call and talk to an operator. The automated voice offered me a deal $99 per year which I could sign up for immediately while on the phone. Or call to cancel during business hours. I choose the latter.
I called at 8am est on a Monday (they open at 8am). After waiting 20 minutes the automated voice said due to covid and high call volume it would be best to call back at the end of the week, I stayed on the line and within 5 minutes a live operator identified herself as Mary in very difficult to understand English. I explained to her that I wanted to cancel my services and he she asked why I told her I didn't have to have a reason and then she offered the same $99 discount and again for the second time I refused. I believe she offered another reduced rate deal which I again refused. Then again she offered another deal at which time I said "Let me make this perfectly clear. I want to cancel my subscription and under no circumstances will accept any reduced rate deals or other enticements." Finally she processed my claim.
In my opinion at the very least these are deceptive and manipulative business practices (not allowing online cancellation but offering heavily discounted services via automated voice response) (making a caller wait and then suggesting they call back in several days due to high call volume then respond with a live person withing 5 minutes). Then high pressure sales repeatedly offering discounted services which were strongly rejected. These are manipulative tactics which are both unethical and perhaps fraudulent.
Reviewed Sept. 8, 2020
Just finished the trial and tried to sign up. Online the total was about 72.00 but the broken website didn't work. Tried to buy over the phone - it was magically $10 more. Then tried the online site to sign up for the year for the inexpensive price and then the form stopped working. Now they wanted an extra 10 bucks for more "fees and taxes" Needless to say it's been over 40 minutes with 3 different reps (sales, billing, account whatever). This company is a completely stupid and dishonest and has bad account management and billing capabilities. I don't know how anyone wants to work here if signing up for a promotional price takes this much effort by the customer.
Reviewed Sept. 5, 2020
I was a customer in 2007 with my new Monte Carlo At that time it was called XM Radio. Then Sirius bought out XM and amalgamated. Since then I have been overcharged $543.00 just this year. Cannot understand Filipinos poor language. will not consent to me speaking with supervisor. when queried about charges just make excuses. Offered $85.00 credit and service for one more year at $80.00. My monthly rate for two cars and two boom boxes was $28.12 since June of 2018. Now random charge of $325.00,$240.53. Monthly rate gone to $50.55/Month. Since start of year I have paid $548.38. I only discovered this by looking through my records for charges from Facebook purchase. I am waiting for email to confirm what garbage they tried to tell me on phone. I am going to ask my lawyer how I may be able to start a class action suit against these crooks, on behalf of all of you. If Interested Email me at **.
Reviewed Sept. 1, 2020
I cancelled my portable radio and they are charging me $15.80 MORE than I paid for all 3 radios and their service is so expensive! I chatted with them and they just give you the run around and never explain the reasoning for this. How do they get away with this? Think I will stick to bluetooth and CD's and local radio.
Reviewed Aug. 21, 2020
I just received an envelope with an ad for it. The envelope had a pre-print "FINAL NOTICE: Important Information About Your Recent Vehicle Service Visit". We indeed had a recent service visit. But this is nowhere *near* "important". Marketing that abuses your fears and trust. Will never buy.
Reviewed Aug. 20, 2020
Crooked management and service sucks. I found out that they have been billing both myself and my wife's credit cards for the past few years, but only getting 1 email for 1 device renewal (that was their claim that we get notifications before renewal for each one.. And because of the 1 email and separate credit cards we didn't notice till now). I called in and the first person said it was due to a boom box (I had one more than 8 years ago that was disconnected, makes no sense...) and I managed to get this one refunded (waiting to see) but they wouldn't back date at all.