SiriusXM Satellite Radio Reviews

There's no way, I had absolutely nothing to identify with that truck and he cancelled his Sirius out back in 2008, because he could not afford it. My money, as I'm told, was running his radio (supposedly) for over 4 months, but he didn't even know it! Then, I'm told it can't be switched except by the supervisor. Hold 2 or 3 minutes. Okay, I did just that, I held another 17 minutes. I said, "Do you know how much this call is costing me?" Nothing, he replied, it's a toll-free call.

Yes, it was, but they asked me to leave my truck running with radio on for signals, which I did, for 1 hour and 31 minutes, burning "cheap" gas at $2.85 a gallon, plus the 91 minutes I'm sitting there holding the phone to my ear and my blood pressure rising. I'm not violent, abusive or abrasive in my speech, but I angered today and told them for 45 years I'd worked in a bank, loan officer, collections and legal assist, and I had a problem, but there's was worse than mine. I admit if I make a mistake, not try to tell the customer it's their mistake and their problem! Heaven only knows I'd rather be beaten to death than make a mistake, but I know there's only One Perfect One and I certainly am not Him! My husband agreed to Sirius because we love the Elvis station (13)...we're 68 and 71 years old but this the poorest customer service either of us have ever received in our lives and we feel others should know it could happen to them, too, before socking their hard-earned money into your network. It might be a good time to have a PR review with customer service employees. I certainly hope this doesn't ruin your day as much as it has damaged mine.

Six months ago, we start getting calls again that our account is past due. I went through the whole explanation again and told them, again that they will not get a dime from me. Yesterday, I got another bill saying that my account is active and I owe them $167. I don't think it just a problem with the competency of the people working there (from other countries). I honestly think they are crooks.

Also, when I purchased the one year term for the home radio, I was never informed that I had another account that was past due. I spoke to a representative and she got rid of the $39.87 but in order to get my radio that is paid for back on, I have to re-purchase a one year subscription. She acted like she did me a favor. I was charged $37.98 for three months of service I never requested or received. To resolve that, I had nine months of service already paid for terminated. That makes no sense and they ripped me off.

On April 30, 2010, I've still received nothing so I called again and was told because of some glitch, I would have to wait another 6-8 weeks and that now they would charge me a cancellation fee. Apparently, they just do not refund money for any reason even though the car that replaced that one has XM radio that I've already paid 1 year for. Based on the other complaints I've read, I guess I'm lucky I didn't give them a credit card number that they can just keep charging. Just know that if you pay money to Sirius, no matter what the circumstances, you will not be getting it back.

I did not know that XM Satellite Radio has been charging me $48.00 every 3 months for the Satellite Radio that I have never used since July 2008, and they refused to refund the money that they owe me, which is over $300.00. I am on a set limited income of Social Security Disability and Social Security Widows Benefits, and I could certainly use that money that they owe me.

Today, I receive a bill for $511.07. So naturally, I called XM. I got some guy in Jamaica that I could barely understand. After explaining my self 4 times, in frustration, I asked how I get out of this. He said, "Do you want to cancel?" I replied, "Yes." He said, "Ma'am, you realize you have a lifetime subscription, and if you cancel, you will still be liable for the bill but unable to have the service." What? Are you kidding me?

So I hung up and called a different number on the back of my bill. There, I got a wonderful sweet girl who told me why the bill was $61.20 more than I agreed upon. It is a US Music Royalty Fee. And now they want me to pay this extra charge. They said the first sales lady must have "overlooked this government charge." I have to pay $61.20 I knew nothing about when I signed up for this service.

On Nov. 10th 2009 for unknown reasons XM mailed us a refund check for $109.57! On April 15th, 2010, they disconnected the service to the Sonata for what they said was for non-payment again! Again, on April 21st 2010, they disconnected the service to the Honda! Now we have no XM service to either vehicle and are unable to get answers from XM. We're out $375.42. I called many times to try and resolve this - you cannot get through or you are disconnected after being on hold for long periods of time. I called Thursday night and was on hold for more than an hour with music playing and no one ever answered. This happens over and over. This company has no idea what they're doing. XM Radio is overrated, overpriced, horrible customer service and communication. I have lost $375.42 and have no radio service and can't get through to customer service!

This year, while doing taxes, I had a charge from XM almost every month ranging from $47.00-$200 adding up to $800.The AmEx bill does not even have an identifier of what radio is being charged, just charges. I did owe them for one radio. That should have been charge of $111.00. This was on the list of bills. Finally, I cut them off AMEX and sent them a check for the upcoming year. This was the only way I could get them from charging my account. I had called several times but they had no record of me calling. They asked me if I had a cancellation number. That was 2 years ago and I just trusted the company.

The company is Sirus-XM. Can you help me get justice? They owe me $700 for this year alone, not counting last year which I am sure they charged me for. That means I would have had to have at least 7 radios on my account. Years ago, I did give my family an XM radio and usage for 1 year. But my sister is positive she has been paying her bill for at least 3 years. I only have 1 radio in service and should only be charged for one. I can get nowhere with the company. I have sent them the AMEX bills that were wrongly charged to me but get no reply from them.

Thank you for your assistance. If it weren't for commissions such as yours we would be treated more wrongly than we are. I am glad you exist.

I did get through to a sales rep, because I opted on press this button to renew and lo and behold, a person answers if you are renewing. Anyways, spoke with a rep and subscription canceled, verified my account was closed, no balance due.

Now, two years later, I get a notice from a collection agency that I owe $34! For what?! I am writing to you, because they misrepresented themselves and they apparently, trying to steal money, never mind the fact of ruining my credit. If you review my credit history, I have never faulted on any bills.

Within the last 2 weeks, I have been incessantly called by XM automated caller, morning, evening, weekend, holidays, etc. When I called the number back, and after waiting 1/2 hour to speak with a live person, they told me that I had had the subscription for a period of time and they had pulled it for non-payment. I told them that we never received the signal nor were we informed of any manipulation to our car radio that was necessary in order to receive the signal. Apparently, there is a whole protocol one needs to perform in order to activate the service. They informed me that we owe them $26 per account for the time they supposedly sent the signal to us.

I explained to the customer service manager that it was a misunderstanding as the representative whom I spoke with originally only told me that I would be billed and that nothing else was necessary. I offered to begin receiving the service for a year's subscription for both my husband and myself, but I would not pay for the service that I did not receive. The representative would not comply with those terms, which astounded me at first, and subsequently raised my antennae about this company's motive.

This company would rather pursue me to no end for money in exchange for nothing than to keep me as a satisfied customer and actually provide a service for a fee in return. I'm hypothesizing now that maybe that is true. If they do this to every person that buys a new car, that's a lot of $26 they will be collecting versus collecting $76 only from people that want the service. I'm thinking this would be 100's of thousands of new car owners, versus maybe only thousands of real customers. This seems to me like consumer fraud at a despicable level. This company has to be stopped.

They are demanding that we each pay $26 for receiving nothing, no service. Additionally, they have an automated system that calls our home telephone many times per day including nights, early A.M., weekends, and holidays. They are harassing us for $52, which they do not deserve.

Since the amount paid did not include the mystery tax, they get the unsuspecting consumer to call in so they can get your credit card number for the difference owed, you know, the tax! No argument I made with these people made a difference. They hung up on me twice after I requested a refund which forced me to complain to them by e-mail. I suspect it will take several months for me to get my money back, but it only took them one day to deposit and take my money without a worthy credit. If these guys are not breaking the law, I would be shocked!

I spoke to a manager named Mike, who told me he would check into the problem at corporate office and call me back in a little while. I never heard back from him so I called back later that afternoon and to my surprise, the system was down so Jose couldn't even help me. I called today to see if I could resolve it and John told me he would like to explain the situation over and over I just wanted to cancel all together and get all my money back. I asked for the manager and I have been sitting on hold for 40 minutes waiting to talk to the manager.

This business is a mess. It doesn't have anybody answering the phone that can help you with information. I will not give up because I feel like they owe me the money back, this service is not worth it. Yes, I am still sitting on hold. I have so far spent about 3 hours through phone calls, waiting to talk to someone and I am out the $95.28 that I will never get back.

Fast forward about three or four days later approximately 27 March, 2010, I contacted XM from the website number. The lady that answered the phone told me that she could give me a one-year subscription promo for $88.00. Sounded like a great deal to me so I went with that. All during this conversation her computer "froze" twice and she had to put me on hold to fix it. When she came back she gave me a different radio ID number and we began the transaction. After about forty minutes her computer froze again and when she came back from hold this time she said we had to use my original radio ID. It was at this point that something didn't seem right to me. After about an hour and ten minutes it seemed that we were done and she said she was sending the signal to the radio.

A week later I wake up and began to check the emails on my Blackberry when I noticed that I had an email from my Orchard Bank MasterCard credit card. Every time I have a large purchase post to it I receive a warning as sort of a fraud protection I guess. Boy, was I surprised to see a $456.00 charge to my card in addition to the $88.00 promo. Of course I called to find out what in the hell was going on.

When I finally got through to a customer service manager (3 hours) of constant "hold while I connect you" and get hung up on 5 times, I finally got "Mark" on the phone and explained how I felt like I had been a victim of fraud from an employee at their company. After a long discussion and him agreeing that it didn't seem right with the way that the transaction was made and that I basically paid from some lady named "Patricia" to have 3 free years of XM radio in her 2007 Buick LeSabre, he told me that the easiest way to get my money back would be to file a dispute with my credit card company! Are you kidding me? At any rate, here it is 15 days later and I still haven't received my money. I called again today and got through to another customer service manager named "Jake" who told me that they are investigating it and that it would take 7-10 days.

I asked how long it takes for an investigation and why do I need to wait for them to investigate something that they already know they owe me for, and he told me 7-10 days. So when I asked him why then am I going to have to wait almost a month to get my money and he had the nerve to tell me that they didn't start the investigation because they didn't have my contact information! So I have an account with them, which I have given over $500.00 to obviously, and when I called I didn't have my radio ID so they had to look it up by "phone number", but you don't have my contact information?

I wish it stopped there! Ever since the original radio signal was sent my satellite radio hasn't worked! The channels freeze, no audio comes out of them and now I am just told to take it to the dealership so GM can look at it—yeah, to the tune of about 70 bucks an hour labor and I have to pay for that too I am sure. When my subscription is finally up and I get all of my money back from these yahoos. I will never do business with them again. If I were rich I would be filing a lawsuit right now. I hope others do not have these problems, I feel bad for you if so. The consequence: $456 stolen from me and the radio that doesn't work. I’m paying interest on the 456 that they "unlawfully" charged to my account. I have to spend hundreds just to get it fixed after they figured out a way to ruin the radio, and last but not least, it’s insanity dealing with idiots!

Sirius uses repeaters with satellites which are poorly placed for this hemisphere. I have had XM Radio in other cars including my husband's current GM car with no issues of this nature at all. BMW has told me that other customers are having the same experience and Sirius customer support continues to blame either BMW or someone else.

Fast forward about a year. I informed my wife (who does our bills) that my XM radio annual fee should renew in the next month or so (so she could expect it on the credit card statement). She said, "What do you mean? We are paying every month." What? I went and looked. Lo and behold, this $13.95 fee had been billed every single month since my road trip (in addition to some $28 activation fee! ).

No problem I thought. This is an obvious mistake and I'm a happy customer about to renew my service. Wow, was I wrong. The XM rep would not refund a nickel. At least the rep was friendly (I could tell she felt bad about it). The supervisor was a professional thief. She went on and on about their terms of service. She took zero responsibility for the claims of her sales rep. Now you could say, well, maybe I was just making it up. But I rented the car for a weekend; it is completely unreasonable that I would subscribe to XM for a year in a car I had just for a weekend. Her response, "How do I know you only rented the car for the weekend?" Really?

Well I can show you the receipt. "Our terms of service..", it went around like that. It's zero responsibility on the side XM. I refuse to do business with companies whose business models are based on ripping people off, and clearly this was the case here. So I canceled my service. I then complained to my credit card company, who was willing to go back only 3 months and charge back those charges to XM. Today I got 2 pieces of mail, an offer trying to get me to reactivate my account, and a bill for the reversed 3 months charges (without any explanation what the bill is for, it just says 'previous balance'). I refuse to pay for a service I did not ask for and did not use.

This company has a business model based on fraud and they can't ever bend their "rules" because once they do their house of cards will collapse. Now they are billing me for their fraudulent charges, I am sure this bill will go to collections and damage my credit rating. I'll try to talk to them but I already know this is futile.

The woman tried to sell me discounted service. and after I was firm about canceling, she said they would close the account, and any remaining credit would be issued back to us. I didn't care about the credit, I just didn't want the hassle of Sirius any longer. 3 months later, I received a notice from a collection agency, stating Sirius has turned my account over to collections! Apparently, they charged me a $75 cancellation fee, and a $5 late fee. So much for a credit!

When I spoke with Sirius, I was told it went to collections, so there was nothing that could be done. When I called again, I explained that in their terms and conditions, it clearly states they can only charge the cancellation fee in the first 12 months. We were 22 months into the subscription. I was told it would be sent to "finance" for review. and to call back a week later. I called back, and was told by another person in billing that the terms and conditions didn't start, until my paid subscription actually started, and since I canceled 10 months into the 12 months of my paid service, it was an early cancellation, and the fee applied.

I asked the rep to show me exactly where in the terms it states that the first year doesn't count, when the dealership pays for it. She admitted that it doesn't say that. Of course, because the account was "frozen", there was nothing that could be done, and I needed to speak with customer satisfaction to get the account pulled back from collections. Do they have any idea how many laws they are breaking? If I had money for an attorney, the FTC and FCC would hear about this. It's absolutely unacceptable! I called the collection agency, and they said they would consider the account a "dispute", and would send it back to Sirius. Clearly, they get this a lot. I highly recommend that anyone who is thinking about getting Sirius/XM, don't!

Three months later, I received a bill from NCO collections agency claiming that I owed $27.66 to Sirius radio. I could not imagine where this number came from, as it's not a multiple of $6.99 (my monthly service fee). I had not received any notices by email or by mail from Sirius, and I had paid my yearly service fees completely. So I called Sirius, and spoke with Jason, whose English language skills were still being perfected at the time of our conversation. He seemed to make a game of our conversation, going in circles and never gave me a straight answer about anything.

His best attempt at an explanation was this: When Sirius tried to deduct the $300 or so from my account, which I only use for minor electronic withdrawals such as the monthly service, they were unable to process the order. In order for me to continue receiving the radio service (which I chose to let expire, remind you), I was charged a percentage of the yearly renewal fee. Jason did not explain the percentage amount nor how they arrived at the charge of $27.66. He seemed to get more pleasure from the fact that he was getting over on me while providing no reasonable explanation at all.

When that percentage of the yearly fee was unable to be processed, they decided to turn it over to the collection agency--no notices or email notices at all! I was not charged for any services in the new year term, nor was I provided with any radio service. Nonetheless, I was being expected to pay a percentage of the renewal fee--even though I did not renew my service!

I called NCO, the collection agency, and explained the situation to them. The woman on the line listened to my story, then replied, "So how much are you going to pay today?" She was of no help at all. I asked if I could dispute it, and would my credit be hurt if the charge was not paid in the next 30 days because I was in the process of disputing the charge. And her reply was, "If that's what you want to do." I asked again if it would hurt my credit. Her reply again was, "If that's what you want to do."

I asked her if she would put a note on my account, alerting that it was being disputed--no response. Obviously she didn't, because I have been receiving phone calls every day for the last week from NCO collection agency before 9 in the morning. So, in order to keep my good credit standing, I sent NCO collections the charge for $27.66--a small amount of money as compared to a ruined credit rating.

Now, Sirius has received a percentage of my renewal fee for a service I'm not even getting. This seems like robbery to me--hit someone up for a bill for services they're not ever going to receive, and provide no explanation from either the company or their seemingly exclusive collection agency. Just bounce the customer back and forth between the two until they get fed up and send the money. This is the worst customer service situation I've ever dealt with. Amazing!

Then on 3/10/2010, I get called by someplace called EOS collections at 7 am. The person there was reluctant to give their name. They said since I was disputing this matter, I needed to talk to XM Radio. I called them immediately and after over two hours of phone time, I am told by Andrea and DJ this matter would be solved. They even gave me reference numbers and the case would be closed. Today, 15 days later, I receive another statement from EOS claiming I owed. Still the matter has not been solved.

I called XM Radio. After a short time and three other people, I am told, "You cannot talk to the administration dept," and that I still owed $61.13 from December until 3/11/2010. I asked how can this be? I had reference numbers names etc. The lady who never gave her name. She says, "There is no record except that you called in December to complain you had no service," and that I was due to pay $61.13 I again asked to speak to her administration or someone higher up. She said there is no one and hung up on me. This matter is still open after, I bet, I have spent weeks and hours trying to tell these people I do not owe them and it's against the law to charge for services not rendered.

2 weeks later, I get another letter stating that 38 dollars would keep my service from being interrupted. Still, no explanation. Just send money and we won't cut you off yet. Funny thing is, my XM had already been cut off. No biggy, maybe we'll renew after we get our tax money back. Just received a debt collection notice for $32.33. I contacted XM and the guy first tells me that my service was cut off on March 10th and they continued service for me "automatically. " I said that my service had been off for at least a month and he started backpedaling. He said, "Well, I mean your account was officially closed on the 10th, but your service was discontinued sometime in February." I asked him when my contract was up and he said January 2010.

That was the first time I found out what my contract date was. So my 2 year contract was finished. No letter told me that in the past. I asked how they expected to "automatically" bill me and get paid if they didn't have my new credit card number and never gave me any notification by mail? He couldn't answer that. "That's just what they do, automatically bill you." I asked, what if I no longer lived at the same address? The debt collector letter would have gone to the wrong home homeowner and 6 years later, when I want to buy a car or something I'll see a collection on my credit report.

I asked how I've been a customer for 3 years, my contract was up and, instead of just sending me a renewal letter, they send me to collections? He said "I apologize that you were not properly notified, but if you want the account to be $0 balance you will have to pay the collectors' balance. " I said so that's just how you do business and I will just have to deal with it. He said "I guess so." I hung up. I am in collections at this time with EOS CCA for an amount of $32.33.

I called 888 number, was put on hold for 16 minutes and hung up very dissatisfied. I called again 30 minutes later. After 20 minutes, the call was answered. The agent in broken English told me my renewal subscription had expired. When I told him it had been renewed, he found out that the subscription had been put on my wife's account. He assured me that I would have traffic back within 5 minutes, I should keep my radio on.

Traffic was not put back on and I called back the following day. After 20 minutes on hold, a lady P answered in very poor and hardly understandable English. I had again to give my telephone number, address etc to her and explained my problem. She asked me what nationality I was, a strange illegal question. She then explained that the subscription I renewed for the Mercedes does not include traffic and asked if I was Chinese. I asked for a supervisor and after 10 minutes was connected to Ashley, also barely speaking English. She also could not solve my problem and connected me to Saeeri in Canada, finally a professional English speaking person.

I explained my problem for the third time and she put me on hold to ask a senior person. Unfortunately my cell phone disconnected. I would have expected a call from her at my home phone but that did not happen.

3. Why do Sirius agents ask customers what nationality they are? As far as I know this is illegal and has nothing to do with a problem they are supposed to solve.

I called the next day requesting that radio to be turned off and a refund on that radio's charges, which I estimated around $137 or so.

I told the rep as long as the credit was just somewhere in the ballpark, that I would be happy. He credited for the last installment of 3 months which was around $44 or so. He informed he would have to have a supervisor provide the additional credit, as he had maxed his permissions on it. He came back on later (the rep not the supervisor) and told me his boss stated it was my fault for not getting the radio deactivated because I didn't call the cancellation department. What? And no additional credit. I told the rep that I don't recall the entire conversion from over 9 months ago but did have phone records showing when I called to cancel.

The supervisor never came on the phone to talk to me and the rep said there wasn't anything else he could do. So I asked the rep this question: So you would prefer to not give me the additional $50-80 credit that is rightfully due to me and have me cancel all my radios, than to continue to receive the $300/year in recurring revenue that you receive from me? His reply was more along the lines "I guess so". That is how I perceived it. So I told him to cancel all the radios.

There was no attempt to save me as a customer, who has spent probably a few thousand dollars with them over the lifespan of my service. Totally unbelievable that they would rather lose all this revenue because they wouldn't rightfully give me that additional $50-80 credit. I requested his supervisors email and was directed to the website and filled in a feedback message. I received a reply back this morning requesting my account info so they could investigate.

After I sent the information, they replied back stating sorry that you want to cancel but you'll need to call customer service to have the radio deactivated. So this guy didn't even bother to read my complaint at all. I would consider coming back but after this horrible customer service treatment, I've gotten and reading all this posts, I'm not so certain that I'll come back. I'm really really surprised with everything I'm hearing here, with the mere fact that they are totally in the red and barely staying afloat.

Sometimes, the background hold music/messages go completely dead, which I assume is to trick the caller into thinking the call has disconnected. The only way you know, you are still connected is if you have a timer on your cell phone or something to see the seconds still ticking. This causes an extreme amount of stress and frustration for me. It also takes a lot of my time and cell phone minutes, and I am continuing to get charged for a service that I cannot use. It is only $10/month but extremely unethical for them to become unavailable to people that want to cancel service, but somehow someone is magically able to activate new service.

I called in for the refund, the customer service guy denied the refund at first. He said there is a fee for deactivation and I explained I did not activate, why was there a fee? They only refunded me $29.47, not a full refund. XM Radio called me on 03/12/10 saying I have credit balance with them and would like to renew the account. I was shocked at first. Then I said never mind for the hassle, I did activate the new radio.

When she gave me the price, it did not add up to that sent to me in the mail. Not outlined in the notice sent to me was a new "US Music Royalty Fee" of $53.40. She said it was a new fee that notices were recently sent out on. I still have not received this notice. So I agreed to the new 3 year plan plus the music fee, $402.40. She told me to disregard any new invoice for the royalty fee that might still be in the mail to me. Please note that our whole conversation was frustrating, I never felt confident that I was actually getting complete answers to my questions. The voice sounded strangely computerized as well. I was glad it was over!

I received an invoice dated 2/11/10 that had charges of $57.78 due. I assumed this was the music royalty fee (which I recalled was around $50) so I disregarded. Yesterday, March 15, 2010, I received another invoice dated 3/11/10 for the $57.78 plus an invoice fee of $2.00. Turns out they kept charging me an invoice fee, which is strange because I had paid completely by credit card before it was even due!

Today, March 16, 2010, I contacted Rae at XM. She said the additional charges were for state and local taxes. I do not see anything on their original January 18, 2010, letter to me about incurring state/local taxes, or what percentage of the cost would be added to the total bill. At $55.78, this was a quite a cost increase associated with this service that was not outlined to me by mail nor when I paid for services by phone. They removed the invoice costs at my request and I paid the taxes. I love XM radio. I do not like their service. I do not feel like I am working with professionals. I am concerned that this company is not outlining its costs upfront. I would be very surprised if my music royalty fee and taxes are actually paid by XM.

By 3/1/10, I had not received a cancellation email and again called, speaking with Faith L. She said that the account did show that service was to be terminated 3/8/10 but she could not send me an email cancellation notice. I continued to receive emails from Sirius about services and to update my account. On 3/13/10, I noted another email wanting update info. I turned on my Sirius radio (which I assumed would be dead) and got a signal. Again I called Sirius, speaking with Ann B who attempted to repeatedly sell me a new subscription.

When I pressed about the signal still being sent to my radio, she said I had to speak with cancellation dept, the first time anyone indicated that such a department even existed, gave me a # and transferred me to Chad who told me that the account was indeed closed and that the signal may take a week to"fade". He noted however that a $75 cancellation fee was billed to my account. He noted that my account was changed to an annual account but saw that the promotional account had no termination fee. He contacted his supervisor who said the charge would be reversed.

Besides the unwarranted $75 charge to my account and the hours I spent on the telephone/internet, I strongly believe that consumers are not being given proper information on who and how they can contact this company for service/cancellation issues. I feel customer service staff are really only salesmen and there appears to be no way to get a response from their superiors. I have kept my original solicitation letter (with terms) and logged all contacts with this company. I even completed an unsolicited customer care survey in which some of these concerns (known to me at the time) were listed. I never received any feedback or contact.

I contacted XM customer services and they did acknowledge that there were two payment on my account and they would refund the first card within 24 to 48 hours. I did not receive the refund and called XM a second time. The CSR said the refund was processed and for my business she would offer me one month free service upon my renewal. Another 24 to 48 hours passed and no refund.

I called a third time only to be told the same thing as before, this time they offered to reduce by bill upon next year's renewal and I should have my refund within 24 to 48 hours. I called a fourth time only to be told the same thing however the CSR would re-process the refund. She later told me she was unable to do so and that she would have to forward up to someone who could process the refund. I was told someone would call me within 24 to 48 hours to address my issue. It has been nearly 4 weeks and still no refund. I have even emailed XM online.

I received another collections letter in March '10. I tried calling and not only did they say I never called but that I will have the credit held against me on my credit report (threateningly). I looked up this website and called the customer service number. I waited over 30 mins. on hold and spoke with someone named Victoria in the Philippines. She said that I have a zero balance, I don't owe any money. I said my name is still in collections and she said I have to call the agency and tell them I don't owe any money. I said that is not how it works. XM has to remove my name and send the agency a letter. She then informed me that would cost me $2. I said I would not give them my credit card number or any other account number. My credit report/score is affected.

This is not something I needed (it worked most of the time, but then even that ceased working) and I had to tell her several times that what I wanted was some insight as to the actual problem, not a repetitive fix. She stuttered and repeated the refresh channel procedure. She refused to transfer me to anyone else, saying "There isn't anybody who can answer your question.” I’m currently awaiting a non-response to my third email inquiry. Oddly enough they are very prompt in the billing department and have not hesitated to try to upsell their packages.

An advice for all the customers with problems with this "company." Let's give Sirius an invitation in court to have them to pay for all this they are trying to do with us! For real, let's make a war with this communist attitude to the customers.

After thinking about it for a couple weeks and saving up some money, I finally called on Dec. 31 to sign up for a lifetime XM package and I made the initial payment. We agreed that I would make five monthly payments of $92.24 each.

On January 5, two charges from XM Radio posted to my account - one for $119.87 and another for $25.59. So I called again and was told that I had signed up for the XM plus Best of Sirius package. No, I hadn't. I only signed up for XM Lifetime, not Sirius. So they acknowledged their mistake and said they would call back once my account was corrected.

They sent an invoice on Jan. 20 for $585.20 (total due). I gave another call to XM. They sent another invoice on Jan. 30 for $587.34. I gave them a call again. I should explain that with each new invoice, there is an invoice fee of $2.00 added to my balance, plus they charged me a $5.00 change fee that was a result of their initial mistake. None of this was ever reversed.

They then sent another invoice on Feb. 19 for $104.87. I called to ask what happened. They said I only owed a total of $104.87 on my lifetime package! I said "Fantastic! They must have given me a break due to their series of errors and all the trouble they've caused me!" So before sending them another dime today (March 4), I called once more to verify what I had left to owe. After putting me on hold, as they always do, she came back and said I had $400.22 remaining on my account and the $104.87 was just the current amount due. Aha! I knew it.

Now of course, the total amount remaining is nowhere to be found on the invoice. You always have to call them to figure out what they are really trying to charge you. And every time, I have to explain the whole story from scratch. I get a slightly different answer every time, which is not surprising considering that all six invoices I have received show different amounts and balances. I even thought that they are all for one radio, one plan!

I am going to dispute the two charges from January 5 and not pay them another cent. This is a real shame because I actually love having XM Radio, which is why I have been trying so hard to work with them. Much of my personal time was lost, plus I think we had an overdraft fee on our account due to their unauthorized, incorrect charges on Jan. 5. I don't expect to ever get that back.

I was told I could get my money back and I canceled over the phone. This was a lie. I never got my money back and on top of it, this customer service representative didn't even cancel my membership. After 2 months, the account restarted without my consent and I have been charged $164 in February 2010. I looked back and sure enough there was a charge in February 2009 also. When I called to try and straighten this out, I was either hung up on or sent to a "supervisor" who tells me I should have canceled online. I canceled on the phone and expect that to work just fine. I was lied to.

I never once received any written contract or terms or conditions in the mail. The salesperson was very straight forward, pay the onetime fee for one year. I decided not to renew for another year and expected them to cut off my service when I did not call to renew for another year. My service should have been cut off the end of Nov. 2009 but it wasn't until Feb. 2010 when they finally turned off my radio.

Today, I get a letter from EOS CCA collection agency on behalf of XM radio. I called immediately and was told XM radio has a policy that I must call them to cancel my subscription. I asked for a copy of this policy to be mailed to me because I was never told this and never received a copy of this policy in the mail. I was told to go to their website and look up their terms and conditions. I did and XM radio had posted an update for Jan. 2010 that the consumer must call to cancel or their subscription would be renewed automatically.

I am now thinking that I should have received this new/updated terms and conditions in writing (like any other company does when their terms change) but instead I read further and they state they have the right at any time to change their terms and conditions and it is the consumers responsibility to check their website frequently for notice of these changes. What if a consumer doesn't have access to a computer?

This is so unfair! If XM radio thinks it is acceptable to call me several times to get me to renew my subscription over the phone then it should only be fair that they call or write us when their terms change. It is not fair for two years to tell me over the phone that my subscription would be for one year only and then not notify us when they decide to change this oral contract except for a notice on their website. Why would any consumer be expected to check a company's website frequently for changes to their service contract?

Thank goodness for Discover Card. They got my money returned ($450). I thought it was over until today (2 years later). I noticed XM Radio had charged my account $44.79. Everyone watch your credit card bills! I think I will change my credit card number to be safe from them.

Today, March 1, 2010 I received a bill from a collection agency, EOS CCA, for $34.45. I called them and was put on hold. On the 2nd call, they disconnected. Finally on the 4th call, I spoke with a man who said I owe them this amount because I did not call back. I had to pay for the month that they did not cut my radio off. He asked me for a credit card number. I told him I would not give him any credit card. They are a bunch of crooks. Our credit has never had any bad reports and this could mess up our good credit.

It took 3 days and hours on the phone to finally get confirmation of a refund, the worst customer service experience of my 53 years! I am a 35-year veteran of terrestrial radio, and if my company would treat clients the way I was treated, I would be fired and my company would be out of business.

I have written e-mails and made telephone calls trying to relay my experiences to someone up the corporate ladder (including Mr. Mel K), but no response at all---still, I am going on 5 days later. Unacceptable. Needless to say, I am a former customer, and highly urge all to avoid this company (on the verge of bankruptcy) like the plague!

This is not legal, is it? Can they simply charge a credit card whatever value they wish, after a customer authorizes a lower charge on the phone? Their proposed resolution in my case: to refund part of the unauthorized taxes/fees they never quoted me. I cancelled immediately. I hope they are held responsible, as XM/Sirius seems to engage in this fraud regularly.

On May 18th, 2009 I receive a call from customer service about renewing my account. This seemed fairly soon, and I explained that I had received a lay-off from my job and couldn't afford Sirius radio any longer. Quite honestly, it is pretty expensive for the quality of service you get. Each time we passed a car on the highway, the other car's radio station would over power our Sirius station for quite a long period of time. If I am paying that kind of money for a service, it should be without fault. And I should not have to fork over even more dollars to buy some kind of "booster" to keep the signal clear that should be included with the module. Anyway, the customer service agent offered a discounted price for 6 months subscription, $42.11 for 6 more months. So I thought, okay, we'll keep it for another 6 months.

Given that my first $98.88 was good through August. Then I calculated that my service should roll well into the next year or even with Sirius' bad math at least to end of year, right? Towards the end of November 2009, I began receiving bills stating that I owed $98 again for another 6 months, so I called customer service and tried to explain to them that this cannot be correct. I went through everything I stated above, but still to no avail. They were absolutely positive that I would have to pay another $98 to continue my service. I asked to speak to a manager. The manager came on the phone and in the most condescending and rude manner told me there was nothing he could do. I owed it and if I wanted to continue my service I better pay it or be cut off. I told him to cancel it, that I would not be talked to like that.

He transferred me to the "cancellation department". A woman in the "cancellation department" told me that they hated to lose our business and would we reconsider for discounted amount. Incredible! I couldn't believe that I had just been treated like ** by a so-called "manager" and now I have the "cancellation department" offering to keep my business. I explained to her that it was a little too late for that. The damage had been done. That should have been what the so-called manager tried to do—retain a customer. I asked her to cancel it and I would never be using Sirius again!

Thinking that would be the end of it the end of December 2009 I receive another bill for $32.01. Okay, I guess I must owe this due to my radio service not being interrupted immediately. I mailed a check for $32.01. February 2010, I receive another bill for $37.01. They have tacked on "tacky" late fee of $5.00. I immediately called customer service and explained that I paid the bill and Sirius had most definitely cashed my check. What is the problem now? Customer service agent put me on hold to check with the "payment department". After being on hold, he returned and explained that Sirius "had 'written off' the $32.01 off on the 22nd of month and my payment came in on the 25th. So the "payment department" says I must pay the $3.58 left from the late fee or it will be sent over to collections. Again, I asked to speak with manager. I am on hold while he locates a manager.

Customer service rep returns to say his manager approved to credit the $3.58. Once again, he asked me to hold to take off of the "collections list". Immediately a manager named Susan came on the line and explained that she cannot reverse the $3.58 going to collections due to how their system works. She advised me to send in the $3.58; otherwise, this would go to collections. She went on to advise me to write a letter expressing my complaint. I also explained to Susan that the "notes" in their system does not clearly reflect my reason for cancellation; in fact, it wasn't even close. What good do system "notes" do if they are not accurate?

How do they "write off" the balance owed and then when you finally send a check, you are back on the hook for a late fee that is unfair? It isn't even about the $3.58—it's the principle. It's the tacky, rude, very impersonal way Sirius radio does business. The fact that Sirius allows their management to be rude to customers is inexcusable. It really is no wonder that Sirius about went under and had to merge with XM and it’s no surprise that Sirius stock is at $1.09. I do not feel that Sirius treated me fairly or addressed any of my concerns. I cannot believe that a collection agency would even look at $3.58. Corporate business has clearly forgotten how they came to be and who got them there. They are only after the almighty dollar or dime—there is no such thing as customer service any longer. Please be assured that I will be forwarding this letter of complaint on to your corporate office as well as the BBB and Consumer Affairs.

Secondly, they called me persistently and consistently telling me that they had a trial offer for me for 3 months. I agreed to the charge, they billed me and I paid. Shortly afterwards I purchased a new car and with the new car purchased I got a trial XM period. I called XM to transfer my services and they told me that I would still get the trial offer with my new car, and the services that were paid for would be transferred to the new vehicle after the trial offer was over. When my trial offer was over for the new car, they turned my services off. I called in regards to my services that should have been transferred and after talking to 3 different departments, they finally agreed to turn my services back on in December. After talking to the last rep, who told me I should have services until March,

I received a phone call consistently everyday at home and work regarding signing up for a 6-month to one-year contract. I repeatedly told each rep that I currently had services and that I wasn't interested. When I spoke to the last rep, who called my job, she told me that she didn't have the information from the other 5 calls and that I needed to call another department to get them to stop calling my job. I had asked her 5 times to take my work number off her list. And this is the only reason I stopped getting phone calls from them. Lastly, I just received another unauthorized bill from XM again today for the same services I've paid for. Long story short, I'm so tired of debating with them that I told them to turn my services off and $0 the balance out and Elizabeth agreed.

The operator could not answer my question and while I was waiting for him to speak, the phone clicked. The dumb *** actually transferred me to someone else without even telling me. I went through my whole issue again and this agent was no better. I ended up hanging up. I am completely fed up with the incompetence at Sirius. They are more than able to bill you, but anything more, good luck. I would tell anyone I could to do business with another company, but since the merger they now have a monopoly on SAT Radio.

At that time, I questioned the incentive for the XM Sirius to fix this problem for there was no where else for me to go, so why would they reduce their income by $44.45 times the number of people in this same predicament. No answer was given me. Now a year later, I just today opened my bill for XM Radio. It reminded me, that no one called me as requested once XM Sirius got their billing combined, hence again, why would they?

I was on the phone with XM Radio located Southeast Asia and the girl kept talking in circles, telling me I had to call Sirius. I was pretty upset with the impending solution, which was no solution except for us paying the $142.45 for each vehicle. She hung up on me. I called Sirius and though the girl was polite, her solution was for me to buy a device for $129.99 (but for a limited time $29.99) that I plug into my cigarette lighter in order to receive the Sirius programing through the XM signal. Great, just what I need, something to be stolen from my car.

My broken window will cost far more that the device or the $44.45, I am attempting to rightfully receive because the are 1 company now. Now, I am not technical, but wouldn't it be easier for everyone involved to link the bills and the renewal dates and offer a multi-car discount. I once again pointed out today to each of the representatives that there is absolutely no incentive for XM Sirius to merge anything except of course their stock price. Disgusted. Stuck paying additional $44.45 a year for subscription because XM Sirius will not link bills offering multi-car discount to individual former XM Radio and Sirius subscribers. This is obviously a class action suit. Ridiculous!

The XM representative told me each time I called that my account was closed and I had no balance due. The latest call I made today (February 19, 2010) after receiving yet another collection call. They told me my account was now closed and that I had no balance due. We'll see.

Do not even consider signing up with Sirius XM! They are totally unethical! And if you are trying to get out of a current contract with them, be aware that canceling ahead of the final date does not work. The fine print in their contracts require that you call them on the last date of your currently paid-through time period in order to prevent them from charging you for the next period.

Sleazy, sleazy. Just say no! XM is the worst company I've ever dealt with. For the first time ever in my life, I've had my name turned over to a collection agency.

In Jan 2010, I got a phone call from XM saying they are sending me the credit of $296.11. That was five weeks ago and nothing. No credit on my account, no check in the mail. When I called, I got people who don't understand the problem. They told me I have no account and no credit card information on file and when I asked for supervisor, I got cut off after waiting for 45 minutes without speaking to anyone. I last wrote again on Feb 2 to PO Box xxx, Detroit, MI and have heard nothing.

In February, I receive a collections notice from EOS-CCA for $38.70 from XM Radio. At the time, I called. They said my subscription was cancelled. I called XM account management; they said I owed $25.70 for service through February, which is 2 months after my cancellation.

A few weeks ago, I received a bill in the mail from Sirius for $2.50. When I called to inquire about the charge, I was told it was a statement fee for the transfer I recently made. When I explained I wasn't charged for the transfer, I was then told that I was being charged the $75 transfer fee. I explained the situation to the customer service rep, and her response was that their notes stated the last rep I spoke with put in her notes that she informed me of the transfer fee and that it was in their Terms & Conditions. I then asked to speak to her manager. The manager proceeded to tell me basically the same information & that they could not remove the fee b/c it was in the terms & conditions. I explained again what the rep said in my initially conversation and asked him to go back and listen to the conversation of her telling me there was no fee. He proceeded to tell me that they do not record their conversations and he would not remove the fee.

I then sent an email to Sirius letting them know that I understand that they may have these Terms and Conditions. However, I did not have those when I called and that I relied on their employee to provide me with accurate information so I could make the correct decision. I would not have transferred the service from my portable device to the car if I was going to be charge this ridiculous fee.

Once again, their employee informed me that there would be no charge to transfer the service from the handheld to the car. I even repeated this information to her & she said that was correct. She said the only time I would be charged the $75 was if I transferred the service again to another car. She said since the service was being transferred from the handheld, there was no charge.

The Sirius employee made a mistake and it appears she realized this and then tried to go back and charge me the transfer fee after I hung up the phone with her. This is an unethical and deceptive business practice.

I have been happy with the Sirius service and trusted this company enough to pay for a lifetime subscription. I am outraged that Sirius has the audacity to treat me like this and will not look into the situation with the employee involved in the matter. I find it extremely hard to believe that they do not record the conversations their employees have with their customers, as I find it very hard to believe this has not happened more than once. I asked again today for them to remove all fees charged to my account, as I would not have transferred the service if I was going to be charged this fee. I feel I have done all that I can and have explained the situation enough for them to correct this. I also feel that they do not care to correct this b/c they know I've paid for the lifetime subscription and I will be the one out the money I've paid for the service.

The contract problem has been completely resolved. I have only one subscription now. I was given the radio that I had misordered at no cost. The representative has given me her personal phone number to contact her for an RMA number to return the incorrect radio when it arrives. The representative did an excellent job of turning a very negative situation into a positive one. It is quite obvious that at the corporate level, Sirius Radio cares very much that the customer has a positive experience and that they will do anything it takes to help. Well done.

Then on Feb. 11 '10, I received a past due balance from EOSCCA in the mail for $43.14. I talked to them with no help but for me to call XM. I called XM and and got no help from them. I just need to pay. I think it's funny how I agree to pay for a six-month trial and pay with my card then a month after it runs out I owe $43.14 for a service that cost $12.95. And the best part is how I paid with a card but I am being charge two times for $2 each for an invoice that I did not received just any way to get a little for cash out of me. Well, they can threaten me all they want. I will not pay for more then the six months that I agreed to on the phone.

Be very careful when dealing with Sirius phone personnel. They seem to be in foreign countries, and have, based upon my past experiences, very limited grasp of request made in American English. I had to contact supervisors on almost every call, and have found only one that comprehended what I was requesting. Given a choice, which there is no option currently, I would never deal with Sirius again. Their customer service personnel are incompetent, rude, and appear to be borderline illiterate. They also appear to enjoy the fact that they are anonymous, and realize that we as customer can do nothing that will affect their performance.

I have two accounts, but I only need one. I have a radio on the way I can't use for what I ordered it for, and I am going to be paying over $30 for something I didn't want. I made a simple mistake and misspoke. I accept that getting the wrong radio is my fault, and I realize I can return it when it arrives for the proper radio, but I did not agree to a new contract at any point, and do not want a new contract.

They never contacted me to tell me they were sending me to a collection agency. They had my phone number since the sales people kept calling me back to renew, but the collection people never called to tell me I was past due. They did pass my phone number to the collection agency since they used it to call me. They also insisted that a message appeared on my radio telling me my account was past due. I know I would have seen such a message. I know they are desperate since subscriptions are low but they just lost a customer for life. I was just starting to regret not having the service and thinking about asking a birthday present to turn it back on when the collection agency called me.

The call frequency is at least 3 calls a week. This week, it was 1 call yesterday and 1 call today. Please tell me, how we can stop these harassing calls? We have been on the "No call list" for a long time now, but that has not stopped them. My wife is nearly 70 years old and could have been seriously hurt that night the late call came in. Thank you.

However, on Feb 1, 2010, I received a statement from XM that I owed them $52.03. I called XM again, this time, they said that I had not terminated the account. When I pointed out that my service was terminated in June, they then said that my wife had reactivated my account in November '09. My wife has not called XM, Sirius, or any other satellite provider in her life. Besides, this is my company car, and my wife does not have access to my credit card or my car.

Since XM can't tell if I had listen to Satellite Radio during that time (they assume I did), they refuse to take the charge out. I asked to speak to the complaints department, they said it did exist. The only recourse was to issue a dispute in writing to their billing department. I told them, I'll make a copy to the FCC, and BBB about this.

In January, I received a bill from a collection service saying that I owed them 35.82. Apparently, they claim that I didn't let them know in time that I didn't want their service. They claim that when I purchased the new car that I agreed to apparently a lifetime commitment to their service. These types of business practices should not be legal. I am prepared to join a class action lawsuit.

May I also suggest that a senior executive roll up his/her sleeves and get this practice corrected quickly? I am a retired CIO of a fortune 500 company and I am sending this suggestion to you in good faith that you will look into this matter and correct it for all of us consumers who need your immediate involvement. If you do not respond, I will forward this to the national news networks suggesting they look into this problem, as well as forward a letter to all State's Attorney Generals, and subsequently I may investigate the potential of a class action suit. I am confident, however, that none of these measures will be necessary once you realize the magnitude of this problem and the damage already being done daily as the problem goes unresolved. Thank you for your time and attention."

I got a runaround, and after several very frustrating calls (and foreign-accented reps and supervisors) and in complete and utter frustration, I cancelled my own account as well. Amazingly, they seem to want a one-time payment that would be less than about 3 months of service more than they want my ongoing business for years to come!

He said that I would not have the service automatically renewed and that I would have to give them notification that I wanted to keep using the service by making a payment. I have made the payments for the last few periods but this time I decided not to continue paying for services. They decided to renew the service anyways and this led to the collection notification. The first person I spoke to today was a representative that kept telling me that there was no option to not automatically renew. They said I was wrong and the person I talked to before told me wrong information. After continually asking how I was responsible for the false information, they gave me and how they could justify the charge she continued to answer me the same. I asked to be transferred to the supervisor.

The supervisor also proved to be of no use because he just referenced the Subscriber Agreement and the fact that service is automatically renewed per that information. I told him that the person I talked to told me otherwise so I assumed he could do what he said. The supervisor told me I was wrong for believing him because I should have known he was wrong and that what was written in the agreement trumped any other conversations I had with XM. It did not help that the conversation I had was conveniently not annotated in their system and this again was my fault. He had no reasoning for me being responsible for them not properly documenting our discussion, but again this was my fault.

I gave up the fight to have the charges removed because he just continued to repeat the terms of the agreement as if that was the only thing he knew. I asked to get written documentation that my account was closed for good and I would no longer be charged and he directed me to the web to make a request using their contact form. I have not received that email yet. I have paid the collection agency to close the account and to avoid any damage to my credit. The collection agency said there would be no negative effects on my credit because I paid the account off today, but still that was $40 that I should not have paid for.

They also told me that the terms were read to me and they have it on tape. I asked them to produce that, since I would never have agreed to buy a lifetime subscription that I could only use for two more years, before I turned in my leased vehicle. They can't do that, since it never happened.

My new vehicle (exactly the same make & model as the old one) now has XM, so they can't / won't help me. The very nice, non-English speaking customer service representatives are all very sorry that they can't help me. I should have just continued as a monthly customer, as I was from the inception of Sirius, since it would have saved me over $100.

Oh, and by the way, never ask for a refund, because apparently their software is unable to process a refund. Money only seems to go into this company, but they are not using it to hire anyone who actually can or wants to actually help customers. You'll have to really want to contact them via email, as they will provide you the wrong email address to customer care. Intentional? Not sure.

I do know that I tried to send an email via the customer service portal on their website. Unfortunately, that form sends to a siriusxm extension, which does not work. Customer service provided me with @sirius.com, which does not work. I looked on their website and found @siriusradio.com. Guess what? Doesn't work.

I finally found the @sirius-radio address, but it is only listed if you want to advertise with them. This address does work: customercare@sirius-radio. I find it interesting that all addresses for them don't function, unless you are trying to provide them with revenue. Good luck on getting any actual customer service from them at any contact point.

After multiple emails back and forth and multiple phone calls, I still do not have my money refunded. They refused to put a supervisor on the phone. They refused to give me their corporate attorney information. Then they hung up on me. I want to know what legal action I can initiate. I want to know what publicity I can initiate. I do not want anyone else dealing with what I have had to deal with. Do not give XM Radio your credit card or banking information!

Additionally, I specifically told them not to put my account on automatic renewal, as I do not do that. When the contract was nearing maturity, they called my home and were told I would not be renewing the contract. It apparently renewed on an automatic basis, and now, they are billing me for $47.32, because they left the service on after being instructed not to and automatically renewed it when they did not have authority to do so.

Now, they are threatening to send it to a collection agency. I am furious with their dishonesty and trickery. They flat out lie to get business. I can't possibly be the only one this has happened to with this company.

So I called, I got this very pushy man who answered my questions very quickly followed by, "So, can I get your credit card number you'd like this charged to?". I repeatedly said, "Whoa. I have more questions". He would follow by offering bigger and better offers. He offered me "Everything Sirius" for $75 a year plus 3 months free. I specifically asked him if this included the Ophra radio. He asked me to hold, came back and said Yes it does! It means you get everything.

So I agreed, paid with our Discover card and also added the internet radio for $2.99 a month. Almost immediately I discovered that Sirius Everything isn't everything and it didn't include the Ophra radio. I called them, was put on hold forever, finally reached someone who just simply said, "Sorry, it doesn't include Ophra". I told them that wasn't good enough, I was promised that it did include it and I expected it. I was told sorry, there was nothing they could do. I asked to speak to someone else, but of course, no one else was available

I decided to write their customer service center to complain. All I got were letters "apologizing" for being misled by their customer service rep and assured they he had been "reprimanded" (sure he was). That was it. That was their apology. No offers, no making it right, nothing. I have written several times since then to complain, but I either get a "error" message saying my email cannot be delivered or no answer at all.

It's been almost a year and I won't be renewing, although, I am very worried that since they have my Discover card number, I'll find a charge on it for another year of service. On top of that, their "commercial free programming" is not commercial free. In fact, I'm listening to it right now and just listened to a commercial about ED. They've completely redone their lineup (I like the Sirius star channel the best) and it's very hard to find the programs I really like.

They used to repeat shows often so I could catch them at different times but now, apparently, you have to catch them one time a day, unless you want to listen to Rosie that is. She seems to be repeated continually and now they've even replaced the Sirius XM channel (that gave us a small sample of Ophra and repeated other programs we might have missed during the week) with Rosie all day long? I don't see Sirius being around much longer. But of course, I'm sure there will be a lot of unauthorized charges to people's charge cards until something is done about it.

Upon further investigation, I found out that they were billing us for two radios for over 6 months. It was my fault for not closely monitoring my statement. When asked what notes were written in their records, they claimed I called in June to cancel, my unit was broken, and that a new receiver was to be sent with a 2-month free service. There was no record of the cancellation, but they conveniently did not close the first account and opened a second account and billed us for both. This seems to be a common theme among the other complaints I've read.

Please look into the business practices of this crooked company. The public should be made aware of their dishonest practices. When I called, they offered to refund me the unused portion of my bill, but that was it. They claimed that they were unable to refund anything else despite the fact that it may have been their error. They were unapologetic and also tried to offer me more free months. I couldn't believe their insincerity and nonchalance. There must be a law to protect the innocent consumer. Please look into this! It was inconvenient to call and be on hold for so long and not to get anywhere with these people. For me, the extra money being charged was unfair.

I spent several hours arguing with more of these inept people in the Philippines trying to get the money refunded. They refused to transfer me to someone who spoke English. They had no authority to fix the problem, and could generally care less about my problem. After another hour of searching the internet, I found a number for their "executive department". The representative in the "executive department" took ownership of my problem and refunded the money. He then advised that the representatives in the Philippines have no real power to do anything other than listen to customer complaints. My original call to remove the lifetime subscription was a complete waste of time. Never again. Absolutely never again.

I cancelled my credit card to ensure these people can no longer help themselves to my money. XM is just another in a long list of large corporations who chose to destroy their customer base through outsourcing their call center. Meanwhile, upper management executives cannot figure out why they're losing customers and their company is in bankruptcy. How bad do things need to become before these people wake up? XM/Sirius started great. They had a great service. Clear Channel then filled many of their stations with commercials, XM raised their rates, outsourced their customer service, and now struggle to remain in business. Is it any wonder?

When my contract was up, I no longer used my XM and saw no need to reauthorize the charges. It was at some point later, I noticed XM was charging me $40 a quarter for the second radio. When a salesperson called me to renew again, I brought that to the attention of the salesperson and they said they would correct the error. I expected to see a credit of the $40 charged to me each quarter that would not the deal I agreed to with the original salesperson. I did expect to see the $20 charged to my card. With regard to the fact that XM elected to continue sending the signal to my receiver, as some scheme to keep me as a customer, that is/was an internal marketing decision to which I was not a party. They cannot even attempt to collect this and should be fined by the FTC for violating the law.

If they send me something I did not order (whether I used it or not is not material to the issue), it is against the law to attempt to collect money. They would have collected had I ordered same. Therefore, they are hereby noticed I do not owe this money. I further notice them to remove any deleterious comments they might have sent to any credit reporting companies or others requesting such comment. And further command them to cease and desist any efforts in this matter. By way of copy, I am sending this to the FTC for any actions they deem appropriate for these scurrilous activities.

This month, I turn on my boombox and get a message saying to call to subscribe?! I called and spoke to another representative I barely could understand and had to ask him to repeat himself a few times. Turns out the lifetime subscription was put onto the Stiletto. I told the rep that the prior rep made a mistake. I wouldn't have ordered the subscription on the Stiletto, since I only use it occasionally. I demanded the subscription be transferred, and I refused to pay the $75.00 fee. Threatening to cancel wasn't an option, since I've already paid the lifetime subscription. The problem with Sirius' customer service is they don't put anything in writing. They don't follow up with email correspondence, when requested to do so.

The rep told me he understood my frustration, and when I asked to speak to a supervisor, I was only put on hold. The rep returned to tell me he tried to waive the transfer fee, but couldn't. He suggested I purchase a boombox for the Stiletto 10. This call took over 30 minutes of my time. I was frustrated, angry and worried that Sirius would extort more money from my account, and I make it clear I did not want that. The rep said that my last payment installment on the lifetime membership is $91.00. I told him that is the last payment I want billed to my account, and I want a discount on the boombox, since this was a mistake on Sirius' part.

Again, I was put on hold and told I couldn't receive a discount. So now I only listen online. Listening online is a bummer, because all my family had access to the boombox, and my elderly mother doesn't understand how to get online to listen to Martha Stewart, and she wouldn't be able to see anything on the Stiletto panel. What a disappointment. This all happened last week, and as I check my bank account Sirius has withdrawn $2.99! Time to make another call. The economical damage is the rep suggested I purchase a boombox for the Stiletto 10, which cost $150.00. Once you've signed up for a lifetime membership, Sirius holds all the cards. You can't threaten with cancellation.

I have called approximately 6 times, only to be promised a refund within 30 days. The last person I talked to told me that the check was in the mail on December 23. Here, it is January 16, and there's still no refund. So now, I will contact my attorney, and try a lawsuit against them for false representation.

Upon calling Sirius, I was told that not only did we not order the home kit (lie) but we had opened a second account. Sure enough, there was a renewal fee for $164 auto charged to my card in addition to the other fees. I was told we would not be given the home kit and I would have to return the new radio if we wanted a refund. After several hours of arguing and finally threatening to cancel everything (the only way to get anywhere with them), I was told all money would be refunded and we could get what we want for a total of $189.

Today, as I was packing up the original radio to return (a requirement to getting what we wanted), the new radio came in addition to another one! I looked at my bank account and there were more charges totaling $490! I have now been on hold for an hour! Do yourself a favor, don't get Sirius. After my original radio broke, I didn't listen to this service for six months and didn't miss it a bit.

My two-year subscription for my vehicle and the $10 cost of the new radio were charged to my credit card that day. I received the radio a couple days later, and it was a piece of junk. So I never even took it out of the box and figured I lost the $10.

The day after I subscribed, my son lost his credit card, so I had to cancel that account. Three days later, I received an email from XM that they attempted to charge my credit card for a $45 subscription for the $10 radio they sold me but the account had been closed. And so, I needed to provide XM with another credit card number.

However, I never agreed to or authorized in any way for a 2nd subscription for the $10 radio! No mention of any 2nd subscription to activate the purchased $10 radio was ever made during the phone call to activate my car radio! XM Radio attempted to charge my credit card account another $45 without my authorization for a 2nd subscription. Many calls and emails to XM Listener Care ended in them continually being unreasonable and refusing to remove the charge from my XM account which has now been given to their Collections Department.

I have received over 20 phone calls and a dozen emails and several notices in the mail from XM attempting to collect this amount. Then I just received recently another invoice from their Collections Department for $187 with no explanation as to why the amount has gone from $45 to $187! I attempted to check my XM account online to see what the additional amount was for, and I could not access my XM account. XM just keeps adding charges to my XM account without any notice, reason, or my authorization!

This was the first that I even knew of this fee, much less that I owed it. So naturally I disputed the collection. I never received a bill by mail, by phone or by email. However, Sirius forwarded my phone number to the collection agency and they reached me on first contact. Sirius never tried to contact me. My complaint is that I never "canceled" my subscription. I told them that I didn't want to renew it and be billed again for the next year’s service. Now it has been reported to as an unpaid debt and will affect my credit rating. When I contacted Sirius, they informed me of the $75.00 cancelation fee within the first year. How else will you be able to not renew your subscription if it is automatically billed on your anniversary date if you do not contact them within the first year? It also says in their terms and conditions that:

"G. Cancellation: The term of your Subscription will automatically renew for additional terms of the same length as your initial Subscription Term or, at our option, on a month-to-month basis until you cancel the Service. You are responsible for payment of all outstanding balances accrued through that date. You must comply with all of these Terms of Service and this Site or we may cancel your Service."

My contention is that I did this as instructed under the terms. I chose not to renew and they now call that cancel. Also under there terms and conditions it states that:"1. Cancellation: You may cancel your Subscription at any time by notifying Customer Care. Your cancellation will become effective on your next subscription ‘cycle date,’ which is the next month anniversary of your initial activation date (i.e., if you activated your Subscription on January 15th and cancel on April 1st your Subscription will end on April 15th). A cancellation fee may apply."

I called them on October 6, 2009 to "not renew" or "cancel”, however they interpret that. My anniversary date would have been October 26, 2009. Then nothing, either cancel or not renew should not have taken place until October 26, 2009 based on their guidelines from above in the definition of cancellation. When I contacted Sirius, I was given the run around for an hour on the phone. The senior floor manager I spoke with last was rude and told me that Sirius could not do anything about my account being given to collection. He stated that it is not the responsibility of Sirius to inform me of this $75.00 bill by mail or by phone. I think that they tried to charge this to my credit card on file with them, which thankfully was expired by this time. Today, almost three months after cancellation is the first I ever knew that they claim I owe a bill to them. Sounds like a scam to me.

Either way, I should not have been charged an early cancellation fee of $75.00 by doing what is right. This company has many complaints of this nature as it appears they are out to get every penny they can from their customers. I would appreciate any help you can give me on this matter as I would like to protect myself and any others who could fall prey to this company.

Today, I received a letter from a collection agency named EOS CCA for XM Satellite Radio for a past due balance. I contacted XM who claims my account is zero, but they would be happy to renew my subscription. I asked about the collection agency and XM manager said they had no knowledge of the company and suggested this could be a scam. I believe the scam is XM Satellite Radio's attempt to make people believe they have a past due balance which prompts you to call them where they try to sell you their product. In the future, I will stick to my MP3 player and CD's. I am done with XM Satellite Radio and their services.

I don't recall receiving any other bill before the current one although they said the billing was for the last quarter. Why wouldn't I have received a bill? As far as I knew, the service ended and was shut off. I'm so sick of auto-renewing crap. It's such a trap. How are you supposed to remember that it's an auto-renewing situation 3+ years after the fact? And of course, when at first I went to the cancellations department, they magically offered to give me a better rate if I stayed. Come on people, just give us the better rates upfront. Howard Stern is certainly rich enough by now.

I have called at least once a month every month since then with the same results. I have tried to use their website to cancel the radio, but that option is always "Not Available At This Time." I have used the customer support page, only to have emails bounce back as undeliverable. I have yet to reach someone who will resolve my issue. So far, I am out the $10 a month for the extra radio for 6 months.

Truly criminal, in the fee price. I was willing to pay up to $15 (tech see) to do so, but $75 is way too high. To make matters worse, when I first got this radio and decided to go for the life time package, I was never warned that there would be a fee at all. So do they care? No, not even a tiny bit. I urge all consumers to avoid their services and let the age of the smart phone and internet put them out of business.

I authorized $11.87 to be taken out of my debit and was very happy that I found a way to keep my XM! Later that day, I was checking my bank account online and found that XM had taken the entire yearly payment out--$166.24! I called the company immediately, only to be hung up on, transferred to the wrong department, and put on hold 3 different times for over 30 minutes!

Finally, I spoke with a rep who said the only way I could get my money back was to cancel my subscription, and they would refund my money. I finally had to do that! I was reassured the money would be back in my account in 8-10 business days.

Then on January 6, when the money was still not back in my account, I called again, only to be told that the refund was never processed. I have had no service, but I am being charged for it! Now, I have been reassured again that the refund is being processed, but it will be 8-10 business days. The money never should have come out of my account in the first place; it was never authorized!

I have gotten a different answer every time I called, and no one seemed to be on the same track there! They continually asked me information about my self every time I am transferred. Don't they have that info? They also have said they are charging me a $2 fee for invoicing me!

I was a loyal customer and am appalled at the lack of customer service. I will never again do business with them. The money was taken out of my account right before Christmas. So some things had to be put on credit cards. Now, since that money is still not in our account, I have had to postpone certain bills to make sure we have enough money for food and gas to get us through the month.

In November, I filed a complaint with the BBB. They ultimately got a response from XM who said a check would be sent out but it would take 4-6 weeks. A check finally arrived for an amount less than what was charged to the credit card. We were glad to see the check and left it alone. Today we received a call from a collection agency. I was on the phone with XM and the collection agency for several hours being transferred or placed on hold to talk to a supervisor. This is always the way calls are handled with XM. Previously, my experience has been that we call and call with no resolution. At one point in the past, I was told that a supervisor would call back in 5 days. No luck. (That is when I filed with the BBB). Today I was told that I was sent to collections because I did not cancel until 9/14/09 and my subscription ended 9/12/09. I was sent to collections for $300 for two days of service!

I have spent countless hours on the phone with them and still have no sure answer. I feel that XM provides the worst customer service by reps who can barely speak English. They are in the Philippines and I seriously doubt that a supervisor exists. If I were to get paid for the amount of time and frustration they have caused, I would be rich. Our credit is excellent and now is in jeopardy because of this company. I feel that they are creating the escalation on purpose. Please beware that XM radio has a very, very poor customer service record. I am still waiting for a final resolution. I hope it ends soon. I have submitted this only in hopes to spare someone else the grief we have experienced. If XM radio truly gets away with charging us $300 for two days of service, this is highway robbery. I feel like their actions are deliberate and they will most like get away with it because we do not want our credit flawed by a stupid XM radio account. They make it virtually impossible to close an account with them.

I also had a credit card on file that had an expired date. So, I didn't worry about that. That is, until I checked my bill one day and saw charges there. They had charged my outdated card with a current expiration date which meant to me that they systematically went through some sort of sequence of going through the month and year until they got one that worked. That is fraud. Still, they continue to go on with this kind of fraud and with thousands of complaints, they just continue merrily along the airways.

I would advise all Consumer Affairs readers to never do business with this company, and don't buy a car that has XM loaded on it. Make the car company take it off before you drive off the lot, because the individuals at XM satellite radio are complete shysters, and will think of nothing but stealing your hard-earned money from you.

I never received a bill from them and thought they weren't charging me until I found that an account I have with Bank of America, which I had thought was closed, was overdrawn by who else but XM Radio. They had been pulling payment without authorization from my account since the first one-time payment and overdrafted my account causing me more frustration. I called to speak to a rep who was very rude to me and basically told me I was stupid and couldn't do anything about it, the money was theirs, and I would not get it back. I asked to speak to a supervisor who sounded like the same guy and who also became very rude with me and began to scream at me over the phone. I became irate and hung up to write a letter to their CEO. No response of course, so I placed another call, was hung up on twice by the rep who refused to connect me to a supervisor.

I called back again and fooled a woman into giving me the number for their corporate office which was closed at the time, but I will call that one again. Here is that number for all of you who want to bug them for your money back - 1-202-380-4000. Basically, this company rips people off all over the country and gets away with it. I love the service and was canceling due to being laid off and not able to afford it right now. I would have turned it back on in the future but because of this they will be lucky if they don't see me in court. I would like to find the rep who treated me so rudely and get him fired from his job and make it so he never works in customer service again because it is obvious he doesn't know what customer service is.

This company is a bunch of idiots who treat people like dirt and commit obvious fraud and get away with it. The best part is that I had the jerk admit to me that it is in the company’s notes about my account that when I made my one-time payment that it was to be a one-time payment only and that no CC number was to be recorded in their files. I hope God punished all of these people! They truly deserve to get theirs. Go to ** XM! Still to this date they have yet to cancel the service. They seem to tell you “yeah sure it’s canceled” and then don't do it. I want justice!

Because of their fraudulent charges, I lost out on over $180.00 in a time where I have very little income. I haven't been able to eat or buy gas to get to my part-time job which is all I have to survive right now. The emotional stress this has put me through has been quite detrimental to my emotional stability in this already trying time. For God’s sake it’s only $180.00 to a billion dollar company. To an unemployed family it is a lot of money, it's food on our table and shoes on our feet.

This saga started back in November when I decided to join on a monthly basis after my trial period in my new vehicle expired. I called and gave my debit card, my first mistake, to the customer rep and agreed to the monthly fee to be taken out of my account. Several days later, I realized that you took the quarterly amount of $43.30 instead. I called the customer service department, only to be hung up on multiple times before I finally was allowed to talk to a supervisor. I say allowed because it is very rare that your reps actually let you through. They always want to solve the problem themselves, but end up without a clue, get frustrated and hang up (or as one rep did, put the phone down and mock you as you say, "Hello, is anyone there!").

I'm assuming that is because you actually are calling from Mexico, Singapore, Egypt, wherever and they do not understand what is being said. Most phone calls entailed telling the whole story at least 5 times. As one actually told me, that it's a crapshoot who you'll end up talking to! After 10 phone calls over 2 days, I was told that I could have my money back. For the inconvenience, I will not have another charge until February and it will be for the monthly amount only. Well at this point, I was pleased and actually was fool enough to believe him and buy a radio for my boyfriend's Christmas gift for a discounted rate. Big mistake! The radio was delivered for the amount agreed and in a timely manner. But then I saw multiple charges again taken from my account in December 4 - days before Christmas! Not to mention I never received the original $43.30 as promised in November.

These charges were unexpected, unauthorized and completely illegal to take from me. Period. There was no indication from XM that this was going to happen. Therefore, bank activities that were in process prior to this resulted in bounce fees in the amount of $105.00. After another 2 days of phone calls and numerous insults from your reps and complete ignorance to the situation, along with several hang ups, I finally reached a rep named David who assured me he would not only fix the problem, but I would have the money within hours in time to give my 2-year-old her Christmas. And that he would call me back after Christmas to make sure everything went as he promised. Please! That, of course, did not happen!

The money was returned days after Christmas, along with multiple bank fees, because of your ignorance and unauthorized actions. Truly, can you tell me why you can treat your customers like this? And if you intend to make amends? I hope that you at least, at the very least, reimburse my charges of $105 immediately as I think 2 months of aggravation is quite enough. And perhaps I will think of keeping my radio and service, of course, without you having any access to my bank account! I will await your speedy rectification of this!

Finally, I used the Contact Us window and sent them an email with my account number, clearly stating that I wished to cancel. They never responded. After about two more weeks, when I didn't pay the bill, I began getting phone calls on my answering machine, during the day when I was at work. These were automated calls, giving me only one option: to make a payment over the phone. There was no option to cancel the account. Soon after that, I began getting phone calls from their collection agency. When I called them back, they explained to me that XM has a provision in the original agreement, which gives them the right to automatically renew the account, to prevent interruption in service and also the right to raise the rates.

If the customer does not contest this policy within the first week, then by default, the customer is agreeing to these terms. I am sure that most customers would not agree to these terms if they noticed it. Even if a customer were diligent enough to notice this provision and take steps to cancel immediately, they would encounter the same difficulty in contacting XM which I described above. They are not just difficult to reach, they make it impossible to cancel until they have billed you for an extra three months, at least. This is no misunderstanding. This is a deliberate scam.

When I was transferred, the rep, now Elizabeth, knew nothing of what I was told. I had to start over, and she told me that there were 2 radios on my account and they cancelled the other one. I explained I had been a customer for 4.5 years and there were not two radios. Elizabeth told me that I called and added one, and when I indicated I had not done that, she then told me that some radios I had purchased online were added to the account. This business will stop at nothing, make up comments and do anything to keep your money.

When I asked to be transferred to someone who could help me, she indicated she was the end of the line - there was no one else to help me. I would rather deal with the numerous radio advertisements than do business with a company that makes up account comments to annoy customers and steal from them. Seriously reconsider doing business with XM Radio. They are very troublesome to deal with.

I finally determined it was XM Radio for an amount of about $31. I paid the bill in frustration to prevent the phone calls, and they continued to call. I called XM Radio and they said the phone calls will stop. I hope so. The real issue is I obviously didn't understand, unless you cancel the service, it keeps on going with a bill until they closed the service for lack of payment. I presumed the contract would shut down service at the end of the period.

I don't know if you can do anything or this is just a sounding board for others to be cautious when dealing with XM Radio. They appear to not lay out all the ground rules during the renewal period. I was surprised to get a bill after the period of performance. I would expect like anything else or other service, the company would stop the service at the expiration date plus or minus a few days or weeks; and we all go along with our business. If I really wanted to continue service after expiration, I would call and start the process/contract over again. This is just an attempt to document my dissatisfaction with XM Radio and perhaps others will see and take heed of this knowledge when dealing with XM.

Every month, there were 2 charges; then on the 3rd month, there would appear my son's charge. My son called again, and they requested I fax them a copy of my checking account statements to show where I was being billed for 3 radios every 3 months. I called and told them I was being charged an extra radio. They said I wasn't. This went on for a year. I faxed them a copy of my statements and heard nothing for 3 months.

I called, and finally, someone ran my radio service through my bank card number instead of my phone number. Sirius Radio explained that I was paying for a radio for "Joe" in Las Vegas. I spoke to Robert, a supervisor, and I explained I had no idea who this person was and it was not authorized. He apologized and said they would look into it and that for my troubles, I would receive 6 months of free Sirius Radio.

I canceled my bank card and filed a fraud report with my bank. They reimbursed me for 2 months. I filed a police report for fraud. I never heard from Sirius. I emailed the corporate office 4 times, and they said I would have to call customer service. I explained I had and that they weren't helping me. The corporate office said there was nothing they could do.

I called on December 23 and spent an hour and 19 minutes, trying to get a refund for charges made without approval. I spoke to a gentleman named Ryan. He explained there was nothing to do and he would cancel "Joe's" radio today. I thought it had been canceled in October. I was not happy. Then I spoke to a man named Siva, and he requested I again fax him the checking account statements and he would see what he could do about it. I am concerned, because there have been no other "charge" on my card unknown to me, except by Joe in Las Vegas for Sirius Radio. I am seeking a refund and the 6 months of free service promised.

You'll call back and they will then put you through to an American that may be in Texas or wherever. This person will be very smooth and convince you that "those other people were screwing up. I'll clear this up and you'll get your refund or cancellation or whatever within the next few weeks." Again you hang up feeling justice will prevail. Guess what? This person giggles to her co-workers "Got me another one." You have no chance. The entire system is set up to frustrate anyone from getting their money back. Even their collections people cannot rectify errors and will tell you to call "Listener Care" if you need help; neat huh?

This is about as sophisticated a criminal system as you will find anywhere on the planet. My gut feel is Russian Mafia. If it's not, they were the business model. You will notice along the way that no one will give you a direct phone number, a written confirmation of the details of your problem and their intent to resolve it. They will only talk to you by phone and will not give you a full name with a call back number. Your only hope is the car manufacturer that installed your radio in the first place. The auto maker customer service guy/gal will initially claim that this is a third party issue and try to blow you off. Not so Kemo Sabe. The car company sold you the radio, not XM. It's their problem. Start with the dealer and work your way up through corporate.

The real problem is these guys, XM, actually look on a class action suit as a routine business expense. Since they're about to go bankrupt, no serious law firm will go after them. The government guys that are supposed to stop this stuff have been de-balled by the Bush administration packing all the departments with the "business friendly" types that are protected by Civil Service rules. XM knows this and (figuratively) rapes and pillages with no one to stop them. Their headquarters is in New York and one person has told me that steady harassment of those people did result in some clearing up his problem. Sorry about the depressing news but you only have to read this same scenario over and over by googling "XM complaints". All of the above is my opinion.

So far I have been having chest pains and anxiety attacks brought on by the phone conversations with XM. They have taken $402.00 of my money for a lifetime contract and are threatening to shut off my radio if I don't pay them another $511.00. It sounds like extortion to me but this is not the same America our founders envisioned and the people in charge are not Americans.

Basically, what the company does is bill as they please in a desperate effort to keep customers. I never received a bill/statement in the mail or anything that would suggest that I owed money. I spoke to 6 different people at Sirius to include two supervisors. I was disconnected twice and told that an adjustment would be made once and I'd receive an e-mail confirmation. They never adjusted nor sent any e-mail, and on the last call (which lasted more than 22 minutes), they told me they weren't going to adjust the bill and to take it up with the collection agency. It's not an ethical company. This morning, I cancelled our company account with them. Check out their stock... It's down, down, down.

It is so frustrating dealing with this company. Every time I deal with them, I get a headache because I feel as if I am just going in circles because they don't have a clue what they are doing. I paid over $1,700 for the two lifetime subscriptions and equipment, and I'm not getting what I paid for. I went down to Mexico and was unable to use my online service, which is one of the reasons I got it. Please help get what I paid for. This company has horrible customer service and no respect for their lifetime subscription holders.

Since this transition of cars, I have not been billed correctly; and in fact, I have been billed so inconsistently that I've placed no less than 15 calls to Sirius and have been told multiple times that my account had been fixed. These calls took place in May/June and late summer. Billing has included mis-bill of $15 for the internet charges to a variety of smaller charges for $3 and $5.

2) They could not find the inclusion of my car radio on my account (when they finally found my account). 3) They could not even find my car radio registration (Until finally using both the VIN and ESN, someone found it.).

The past week has included at least 5-7 calls to Sirius, each one lasting no less than 1 hour with the majority of that time spent on hold. Finally yesterday, I was transferred to a supervisor in the Caribbean call center who indicated that he had handled everything, assured me that he saw my account, was fixing the errors, and was ensuring that I would be billed only the $2.99 per month (plus tax) for internet. I tried logging into my account online and could not get access. Upon calling the customer service line again (and waiting for 15 minutes), I was told that my username and password had been changed. I was able to log in with the new user name and password, and everything seemed fine with the account.

Today, upon logging into my credit card and Sirius accounts, I saw I have been charged yet another $300. I've spent 71 minutes on hold and talking with various people, trying to get this rectified. A supervisor just hung up on me without fixing the account. I'm now on hold (6 minutes and counting) to cancel my account.

I have called and called, and I continue to get outsourced, difficult to understand people, who promise to fix the problem, but, nothing ever happens. I called 2 days ago, and again explained the issue, now to find out they added me to my in-laws’ account, using my old account number? She promised to call back in an hour - that was two days ago.

Consumers are at the mercy as to what data their people enter into or choose to omit from their computers. They refuse to cancel the charges and leave you with no proof that you even called. You can call them month after month to cancel and you get another bill a month later, again with no info in their computer that you called and cancelled. I have two other accounts with a two-year prepaid subscription and had the radios shut off on 3 separate occasions and upon calling, they claimed I owed money for the service. After the third time, the radios were turned off. They discovered I actually had a credit to my account for overpayment. They tell you to write a letter to their New York offices if you want proof, but I'm sure when it comes to cancelling the service that letter ends up in the circular file cabinet like your phone calls. It's only $25 but that adds up to thousands of people that don't want their service anymore and can never cancel till Sirius Radio decides you refuse to pay. Then, they trash your credit. Don't sign up for this scam. It's like Hotel California, you can check out anytime you want, but you can never leave.

We purchased Sirius Satelite Radios about 3 years ago and have been good customers this whole time. My husband recently lost his job and we decided that one way we could save money would be to close our Sirius account. Knowing that the automatic payment would be coming out of my husband's checking account soon (the end of November), we attempted to contact Sirius to cancel the account. We made our initial contact on November 10th. He spent about an hour on the phone being put on hold repeatedly so that they could attempt to access his account. After much waiting, he was told that his account was unable to be opened and that his file would be escalated to a "Level 2." He called back the following day to check again and was told again that his file was being escalated and that someone would call him back in one week.

We didn't hear anything, so we put it out of our minds briefly. On November 25th, my husband's account was debited for the 3 month renewal, despite telling them on the 10th that they were no longer authorized to take out this payment. He called on Thanksgiving to dispute the charges and was asked to fax in his bank statement to prove that this money had been deducted and someone promised to call him back. He was even given a case number. Since then, he has tried every day to get someone on the phone at Sirius that can actually take care of closing his account and refunding the payment that was taken illegally. He is continually told that no one is available to help him despite calling at various times during the day. Sirius continues to say they that will "look into his problem and call him back." He is done contacting the usual "800" number for customer service and has been calling the Corporate Customer Relations Department as of late.

What I find interesting is that when my husband posted his lengthy complaint letter that he sent to Sirius about his problem on many of the online forums he is a member of, many people have dealt with similar problems that we are experiencing. So, I'm guessing this problem goes beyond just our situation.

All that we are asking for is our account to be canceled and our money refunded. Hopefully, by bringing their lack of customer service to the forefront of the media, they will pay more attention to their customers and deal with us in a more professional manner. If you would like any more information about our dealings, please do not hesitate to contact me.

I have admittedly ignored countless messages left on my voicemail as I feel I'm being harassed for no good reason and obviously phoning XM Radio doesn't matter. They have decided I owe them $130.00 and they are prepared to harass me until they are paid. I am shocked that they are allowed to conduct business the way they do. What are my rights as a consumer?

I have spoken to three different sales people with whom I have shared that I do not want to renew my subscription. Each time, I was transferred to a customer service department where I was placed on hold. On one such call, I actually connected to a real person, and then the call was dropped. On the other two calls, I gave up waiting after being on hold for at least 10 minutes. Since then, I have spoken with an additional two sales people and shared that I do not want to continue service and I refused to be transferred yet again to the wasteland of your customer service department.

I have tried to send e-mail notices twice using the “contact us” e-mail address on your website. The first time, I did not get a response back. The second time, my e-mail was returned undeliverable. I confirmed that I was using the correct e-mail address. At one point, a salesperson advised me that there was an outstanding bill of over $300 because of their auto-renewal policy. I advised that I have been trying to cancel this account for several months and don’t intend to pay for service that I do not want and have not used. I shared my frustration at trying to close this account and he said that he would follow-up to make sure that it was canceled. That was over a month ago and today we still have Sirius reception on our car radio.

Please be advised that unless you have evidence that I signed a contract for the service associated with the outstanding balance that I do not intend to pay it. Additionally, if this account is turned over to a collection agency, I will file a consumer complaint with the Better Business Bureau, and the State of Oregon Attorney General’s office. As of today, I have not seen a collection letter. After reading the other complaints on this website, I fear that I will. My credit is currently perfect. I intend to keep it that way.

Then I found on 11/23 that I have another radio being shipped to me. I did not order this radio, and I do not want it. I have cancelled my service, but now, I need to ensure that any charges for these two orders are credited back to my credit card. They told me that when the new radio comes, I could call them for an RMA but that I would need to pay the shipping. I told them I was not going to pay the shipping for a radio I never ordered. They said I have no choice.

I see that I am not alone in being treated fraudulently by XM Radio. These people gave the sleaziest customer service experience I have ever had, and I am afraid to call them anymore for fear they will ship and charge me for another radio.

I got the manager and she asked if I would sign up for another year. I told her no and I would like to discuss this $36 issue. She then said again do you or do you not want to sign up for another year. At this point I had been on the phone for 45 minutes. I told her no and what can I do to get the $36 issue resolved. Her statement was "The other support person already told you if you don’t pay, we are sending it to collections." Before I could say anything she said she was transferring me to cancellation department which of course as soon as I got there, they hung up on me and I had to start this whole thing over. This is one hell of a scam they have going.

I got a bill four days ago for $36.00 stating a credit was applied and that was my balance. I immediately called customer service and asked why there was a credit, and who credited me, since I had no credit card on file, nor did I send in a payment. She told me to "disregard that". She informed me that the end balance was due for the service for the past month. I told her my subscription ended in August. She told me that service continued for the next month and I told her, "That's your problem. You neglected to stop the service. " I told her I would not pay and to stop sending bills.

For the past three days, they have been calling my cell phone at all hours with their stupid recorded "reminder" message. This is a scam that they do to their customers who do not wish to renew service; they don't shut the system off and then continue to bill for it. I will be taking this to the attorney general's office and notifying other consumer websites as well. And I will not be paying any balance.

The big problem started August 2009 when once again, my service was cut off. After calling XM, they agreed that the service was good until November 2009. On September 30, 2009, I received a letter from XM stating they had received my payment and that I had failed to put the account number on the check. I faxed a letter to XM with all of the pertinent information. At this time, I asked for an invoice for the next year's service - cover both radios (November 2010) $1260.29. October 29, 2009, my service was cut off yet again. On 10-29-09, I talked to Dianna from XM and was promised this was a mistake and it would be corrected.

On 11-09-09, the service was cut again. This time I spoke with Dawn who guaranteed me that she would have this fixed and would return my call within 24 hrs. On 11-10-09, I called XM and talked to 4 different associates before I was connected to Dawn. Dawn indicated that they had no record of payment. I gave her the history from my end. Dawn agreed to fix this problem and would follow up within 7-10 days. To date from the 11-10 call, I have received three bills.

This out-sourcing is getting absolutely ridiculous. It's sad that they have a monopoly on Satellite radio - and I have no alternative but to continue to deal with them. But they should NOT profess to provide WORLD CLASS customer service.

I DO NOT have the time to go through the process today that I went through yesterday to try to get this radio de-activated. I find it extremely unusual - but not surprising - because it is of course to their benefit - that I cannot deactivate this radio on-line. Obviously, if I can never get through to anyone to cancel the service, they feel justified in continuing to bill me for a service I am not receiving or using.

Certainly there is something that can be done about this. It is theft, in my opinion, and they need to be stopped.

I finally got agreement to have the service cancelled from the second agent after an offer of a home set and suggestion that I might like another satellite radio for my home. I said I just wished to cancel the one radio that was not being used before I was billed for another year next month. She said it would be cancelled. I asked for confirmation and was told that the system did not allow for that. I asked if they had email, since they had already confirmed mine, and asked that they send me an email confirming cancellation. The agent said they did have email but could only use it for internal business. She could not send an email. She said if I had any difficulty, I could always call and just say I was dealing with Irene. "I am the only Irene in the customer service area, so you'll be okay," she said. I said I was uncomfortable with that. I asked her how she'd feel if she had a magazine subscription that she was trying to cancel and the distributor refused to give confirmation. She said she understood and that others had wished written confirmation but she could not provide it. I rung off but was not happy.

I called my credit card company to see what I could do to protect myself. The representative said that without written confirmation, there was little she could do and that I could consider cancelling my card. But Sirius could still put through a charge if they had the authorization code from the original transaction, and they could still go after me for payment since there was no verifiable proof of my cancellation. I said I felt vulnerable, especially since I had read of others that had had bad experience with the cancellation process at Sirius. She suggested that she call them, with me on the line to request confirmation, and that she would use their call taping system to produce a record.

That is what we did. This time I talked to Rebecca who confirmed the cancellation after going through the same screening process I had experienced earlier. I asked for written confirmation, which she said she could not provide. I asked her name which she said was "Rebecca". I asked for her last name which she would not give. I asked for her employee number which she said she did not have. She said "Don't worry. I am the only Rebecca in the office. Just ask for me." I advised her that the call was being recorded. She said, "I know, all our calls are recorded." I told her, no it was also being recorded by my bank and that this was now a record of my cancellation. Rebecca assured me the cancellation would take place and we hung up with Sirius. My bank card representative said that we now had confirmation and she would put a notation on my file in the event that Sirius attempted to put through any charges. I am hopeful the cancellation will go through with no issues.

Thirty minutes later, a new agent finally takes the call and is nearly unintelligible in their comments. I state that all I want to do is cancel service, since this account is due for automatic renewal in a month, and I do not want to auto-renew. I state to the agent, "Wait, I do not need an explanation and legend of having been a Sirius customer since 2006. I understand I will not have Internet listening, for I have not had a Sirius receiver in my car for a couple years now, and have not listened to the online radio in months!" Then, the line seems to go dead. Five more minutes pass, and I hear her come back on the line and she's talking to someone else, and she cannot hear or acknowledge that I'm still on the line. I'm still on that line (silent, yet connected) as I type this, and also now have tried a new call through to them on my cell phone at the same time while I wait. Checking around through Internet searches, I see this is not uncommon for Sirius to avoid customers calling to cancel by making it extremely difficult.

This is a pathetic waste of time. They offer online activation of subscriptions. They should also offer online deactivation. I've been on the first call for over 40 minutes as of this writing, and over 8 minutes. They just picked up and now again state that I have to be sent to another department. I'm on hold again. What is my time worth for a simple cancellation? If I was calling to activate, my call is answered promptly. This process has now taken nearly an hour, and I'm still waiting to get my Sirius account canceled as I send this complaint.

I waited on hold for more than an hour after talking to the first phone operator. I then requested to speak with a supervisor who made me repeat everything. These guys apparently do not do pass ons! I told them that their business practices were bad. Furthermore, I told them that I would talk down on them to anyone considering doing business with them! Thanks!

24 hours later, Sirius suspended service to the second receiver. After calling and speaking to a representative (I was on the phone for over one hour with Ro **), I was told that she didn't know why both receivers weren't active. So she reinstated service to both receivers and, in fact, mentioned that I now had service for 2 years! I told her I only paid for one year but I was happy to just have this resolved.

24 hours later, both receivers were suspended again. I called once more and spoke to another representative and she escalated the problem to a manager. After another hour, he reinstated both receivers and assured me that my service would not be cancelled again. He told me that the subscriptions would expire on 6/19/10 and 7/19/10 respectively.

A few days later, service was suspended again. My frustration level had piqued and I called to cancel the account and requested the $176.95 payment back (on 10/1/09). I called on 10/22/09 to follow up on the refund and was told it would be 4-6 weeks from when I first requested the refund on 10/1/09.

Today (11/11/09), I called the Billing Department and spoke to Frank (who refused to give any more identifying information). He informed me that he sees all the notes on my account requesting a refund but that the refund request was never submitted. He transferred me to his supervisor (David who also refused to give an ID# or other identifying info) and I was told that I would have to wait another 8 weeks for my refund.

At this point, I have no confidence that Sirius will provide a refund for the services that were not rendered. Therefore, I believe I was scammed. I paid for services and the company was not able to deliver on the service and now is playing games and not refunding my money.

I called back today, November 10, 2009, and was informed the refund check was mailed on October 6, 2009. I never received the check. The person asked to verify my address, which was wrong. I was informed that because they had issued a refund there was nothing they could do. I explain, repeatedly that they should cancel that check and issue a new one to the correct address. Alex, at this point, said he spoke with "internal billing" and they informed him this was against policy and could not be done. In short, they cannot refund my money. He asked why I did not verify my address when I cancelled the account. I informed him that I received the bills at the correct address so there was nothing to suggest that they had the wrong address attached to the account.

I did ask repeatedly to speak to a supervisor. The first time I asked, I was put on hold for 15 minutes, no one ever came to the phone. The second time I was informed that the supervisor would tell me exactly the same thing. At this point, I had already been on the phone for 20 minutes and had to leave for work. I will be calling again tomorrow and probably the next day, and the next. I am also drafting a letter to the BBB and anyone else who may be interested. If I still lived in NC, I would write the trouble shooter at WTVD. I may write to them anyway. I would encourage everyone to do this. Sirius cannot keep this money. It is unethical and illegal if I’m not mistaken. Good luck everyone.

Sirius owes us close to $100. We were thinking of re-subscribing to Sirius when we got our new car. Obviously now we won't. The money, if we ever get it, will be applied to our outstanding medical bills for an emergency C-section earlier this year. Insurance did not cover all the costs.

When I finally refused to answer any more questions, they refused to cancel my service. Now I'm trying to deal with via the credit card company, but XM has sent them a letter saying that I never sent them a request to cancel, which is just a straight up lie. I would be happy to be a part of any class action lawsuit against this company for their anti-consumer practices.

After being placed on hold way too long - too many times as I was passed from one to another each trying to pretend I was mixed up... like- they wouldn't admit they had rec'd the radio until I told them I had the tracking number through UPS and they signed to receive it... Also try calling to reach customer service on many of these companies.... Their phone reps are all foreigners so you can barely understand them. Also learned they do NOT answer your emails when they owe you something. Nothing decent or moral about a company that is satisfied when they have totally ripped off their customer...

BEFORE YOU PURCHASE this radio - The reason I finally returned it is because I couldn't get some simple questions answered concerning it. Like "Can you listen to the live radio without it being plugged into a car lighter or your pc?" They parrot their site= Listen to radio anywhere anytime - I'm assuming you can't listen live without it plugged into the pc or the car lighter and the radio records music and that's the reason they state this since no matter how many times I asked they REFUSED to give me a YES or NO answer.

I called the number that states cancellation only to wait and then I was transferred to a different department (on hold) for over an hour. This was last night. Last month, I told both representatives to cancel the account. They both hung up, again after an outrageous wait. I'm sure they would have billed the credit card again, however, I changed cards. This company is using deceiving business practices and the FCC should pull their license to operate. What options do I have and if I pay the remaining balance of $15.14, should I use a check? The money isn't the issue here.

So, Mom wrote them a check for $129.50 and mailed it. Then, she received another bill in the mail today stating that the 1-year service was now $149.41 and that she owed another $19.91. Mom called Sirius and was given the runaround. Mom then called me to find out what was going on. I called Sirius today (10/26/2009) and was told that the 1-year subscription had increased and that Mom had to pay it. I told the girl that either they provide the service for the agreed upon price of $129.50 or they could cancel the subscription and refund Mom's 129.50 in full. The girl transferred me to a dial tone.

I called back, waited another 15 minutes to speak to someone. It was very apparent that they are scripted to give people a hard time. I was again put on hold and the guy at Sirius would not agree to a refund. He put me on hold and again, I was hung up on. I called back and waited another 15 minutes and was told that they had to transfer me to the cancellation department. This time, I waited with the music-on-hold for another 15 minutes and was finally connected to a gentleman who was willing to give Mom the original price of $129.50.

By now, I was done with their tactics and just wanted a refund. The guy told me he could not cancel the subscription until Nov 6th and that I would have to call back then to get a refund. I told the guy that I wanted the refund now and that he could cancel the remaining time left on Mom's 6 months of free Sirius. I was put on hold for another 10 minutes before the guy said that he would send corporate the information to cancel the subscription and issue a check to Mom for $129.50. He said that the check would take 6 to 8 weeks to arrive.

Now, I'm wondering if the check will ever arrive. How can a company exist ripping off an 86-year old grandma? I told the guy that Sirius' sales tactics would catch up with them and he, as well as the rest of his fellow workers, would be looking for employment! If Sirius keeps up with these used car sales tactics, it will only be a matter of time before they go chapter 11.

They were going to cancel my service on the spot. I told them I deserved the rest of my contracted service and they could cancel me at the end of my term. They said they could not do that but they could give me 3 months free. I said OK. At the end of that period I received a bill. I called and told them that was a free period since they over charged my credit card. They continued my "free period". I removed my radio and ignored their letters since they always had the same response. I kept getting bills for approximately $25 and requests for my credit card. They told me they were inactivating my account. Then they sent me 2 letters. One asking me to give a credit card the other telling me they were sending me to collections.

I called again and asked them how could they send me to collections for 93.91 when I never renewed. They said when I renewed for 1 year there was some fine print that claimed I would pay a deactivation fee if I didn't remain a client for 2 years. Never mind I was a client since 2005. I told them there was no why I would pay that bill. I realize that is a small amount to ruin my credit rating over. I think they count on that. I feel I am being shaken down. I have unfortunately thrown away all the letters I received. I couldn't imagine they were going to do this. I thought they were just bugging me to resubscribe. What choices do I have? Thank you.

So now I have no radio service for the next 2 months that I already paid for, plus they kept $8.15 that should not have been billed on my credit card. I think this company should have to put their contracts in writing and send them to the consumer. I think they need to notify if there is a change in billing prior to finding it out on a credit card statement. Please warn other consumers against this company. It may not seem like a lot of money but if they do this to all their customers, it could be millions of dollars.

It was verified that I wanted to be billed monthly. This was Friday. On Monday, the amount for the full year was taken from my bank account, and by Tuesday, I had overdraft charges of $175. I called and again got the non-English speaking group until I asked to speak to a supervisor. The supervisor said it would be handled by Tuesday. When Wednesday came, a random amount was deposited in my account but another random amount was taken out.

On 10/21/09, I called and asked to speak to a supervisor on the spot and asked for the same person I spoke with last Tuesday. I couldn't get her so I got another who was more than happy to refer me to their "terms and conditions." Still, I had no help. I asked for my account to be funded and my subscription canceled. I was transferred again and put back on hold.

Now, I got a guy in the States and he tried to fix it by giving me free XM. At this time, I'm sick of it and want my money back. Plus, I need XM to send me an email saying that they mistakenly took money from my account and I could show my bank so they would wave the over-draft fees. For some reason, they can't send this email. Why? Well, needless to say, I will never do business with XM again and it's sad because there's not another company to go to for the service we want. Sat radio.