SiriusXM Satellite Radio Reviews

I've had 4 radios over time with Sirius. I love programming and found customer service okay when it was still XM. It's a shame that customer service ranks nowhere near the programming. I had cancelled one service because I sold my car. I called to cancel in March of 2008. The billing statements are obscure at best, even when reviewing online and I didn't notice the additional radio for a while. It took 8 months after contacting Sirius initially (no less than 5 times by phone and 4 times via e-mail) to receive credit for service that I cancelled (and verified by the CSR on each call).

We have always been on an invoice billing. My husband also has XM in another state, but it's linked to our account as a secondary and discounted rate. He traded cars in April 2012. He called to advise and have the radio ID changed. The representative requested a transfer fee due of $16.00. Our son proceeded to give them his credit card and decided to pay his bill in advance for a year. So when my husband's bill came due, they automatically, without authorization, billed my son's credit card. When my son checked his card, he called me. I then called XM. I was advised it automatically charged to credit card. I advised it was fraud and demanded a refund to his account.

I have had Sirius for 6 years. My wife bought a new car with XM. My contract was up so I got a bill for $172. I called and told them I would just go with XM and buy a second radio. Their call center said they would give me the Sirius at half price and I would be re-billed. I got a bill the next week for $172. I called and ended up canceling Sirius. I got an XM radio to add to my wife's account. We went to activate it at $89 and when asked to add Howard Stern, they quoted me $170. End result, I canceled all services with Sirius/XM. I loved listening, but their pricing and call center ruined it for me.

On 9/28/2012, I signed up for the 1-year free Sirius FM advertised on a website. No credit card was required. I should've known it was a hoax because on 10/7/2012, I was unable to log into Sirius on my laptop. A message kept popping up saying, "Unable to log in due to technical difficulties." I couldn't log into my iPhone Sirius app; a message popped up that I needed to "upgrade" to continue my listening experience. I contacted Sirius on 10/7/2012 and was told that my free subscription had ended. After one week! Come on now, if this is not a case of false advertisement, I don't know what is. I have kept my sign-up and correspondence e-mails with Sirius as proof for future reference. I hope I can warn people about this hoax, and don't believe the inflated "new customer" sign-ups that Sirius will boast of in the next quarter!

Well, my S-10 finally died (11 years old and only 60,545 original miles). So on August 25, 2012, I bought a 2012 Chevy Cruze. Love the car! Later that week, I saw on the evening news that the company financing the car (Santander Consumer) had a few thousand Google hits about lawsuits against them for unjust late fees, failure to release titles after payoff, etc. Well, I kinda scrambled to refinance and was able to refinance through my Credit Union and saved $20.00 a month and reduced the term by 12 months! Yeah me! Well, I noticed that my Sirius/XM trial was not working on September 25, 2012, so I contacted the company to see if I could get my trial activated. I went online to register and to look at pricing.

XM charged my debit card that I did not realize they had on file for $80.69. This is an account I do not use much and by me not having any advance notice caused an overdraft in my account, which my credit union paid. This caused me to have fee of $23.00. I called Listener Care and was told they would give me a credit of $10.00 to use in the next six months. Since my service is now paid for the next 6 months, I will not even be able to use the credit. The other companies I do business with always notify me a few days in advance before they charge my credit or debit card. It seems like XM has to depend on customers not checking their bank account. I have been on hold now to talk to a supervisor for 15 minutes. I think they feel if they keep you on hold long enough, you will just hang up and they will not have to deal with the issue. I will not be renewing my subscription the next time. I also will not sell or give my XM radio away, because I would not want anyone else to get locked into a company that treats their customers this way. Over a $23.00 fee, XM is willing to give up a customer forever.

I received a message on my satellite radio in April 2012 that the "Subscription expired." I did not try to use the radio again until September 27, 2012 when I called to renew my subscription and they informed me that the subscription did not expire until October 15, 2012. However, they would not credit me for the six months that I did not use the radio because of the message they sent that the subscription had expired.

I allowed a subscription to expire while away for a number of months. After returning some months later, I attempted to renew. I was told that I owed a minor sum because they automatically renewed. Now years later, I decided to renew for my wife for six months. They said $25 and had to go through all sorts of hoops with them (deal expired, I owe the past amount, my other account is annual. It is perpetual). When the invoice came, they added a music charge and an invoice charge and have refused to remove them. I could subtract my listening charge and my payment charge. This company is a scam.

My husband purchased XM radio for his father's Christmas present 3 years ago. After the year was up, he was charged again for it and called and cancelled. His father wasn't interested in keeping it. The problem was he was charged for over 2 years’ worth after he cancelled and never used it. I happened to check his credit card and noticed they were charging his account. He doesn't check his bills, and from now on, I will. When I called to find out what was going on, they said that it showed we had called to cancel but something happened and it didn't get canceled. They would only credit me for $60 worth of almost 3 years’ worth of being charged.

After having problems in the past with their billing practices when using my Visa check card, I was told that before being billed again, I would be sent notification. Instead, I was billed $241 over Labor Day weekend, when I was out of town. When I discovered this, I called Sirius customer care and when they couldn't help, I got someone in the cancellation dept. who told me I would be refunded on my check card in 3-5 business days, and I would be billed by invoice for $25 for the 5 for 25 special.

I am fed up with Sirius Radio! I have four cars with this service. When you get a bill, you never know which car the bill is for. When you call and ask, they tell you they do not know! How ridiculous! Fortunately, I did not give them my credit card for billing and insisted that they send a paper bill; otherwise, who knows when and for what they are billing. Today, I got fed up. I cancelled for two reasons. First, they could not tell me what car the bill for $47.93 for three months was for and second, I got the radio to listen to Martha Stewart Radio. The first few years were great! They have great programming and no repeats! This summer, I drove long distance and heard the same two-hour morning show live for six hours!

I cancelled my account six months ago and have continued to be billed. The account representative told me I would get three free months the day I cancelled. He never told me that after that I would continue to be billed. They are refusing to credit me for those unauthorized billed months. Sirius Radio is a rip off. Be very careful of giving them a credit card. They are very misleading. My boss is having some of the same problems with his account and a relative refuses to give them a credit card.

As others have already stated, XM is set up to take your money, period. They have enough subscribers that the tens of thousands who complain don’t mean anything to them. It would be great if a new competitor would enter the market to compete against them. I suspect more than half their subscribers would jump ship. As newer radios support iHeart Radio and Pandora (free services), I hope XM will find themselves on the brink of bankruptcy. They charge way too much for a crappy service that was originally supposed to be 100% music and no commercials, and now has commercials.

The scam is that they either charge your credit card to automatically renew your account, or if your information has changed, they simply keep the service running and just bill you. I did not want the service but they kept it on, billed me and ultimately sent me to collections. For new customers, I would recommend that you not provide them authority to charge your account more than the initial amount, and that if your term expires, that the service be terminated automatically. The scam is set up to trick customers and their customer service is not adept and fixing problems. I formally had the service for two vehicles and will never again subscribe to XM.

I purchased an XM portable radio. Two days before the one year contract expired, I contacted XM by phone and requested cancellation. They said I would have to pay a $75 early cancellation fee or contact them two days later on the renewal date. This business practice is unreasonable and not consumer friendly. I would not recommend doing business with XM Radio.

Sirius XM Radio is a rip off. Do not subscribe! I have had Sirius XM Radio in my car for 4 years. It came with my new BMW 535xi. I have renewed it every year. Every year the bill comes in double what it was the year before. I call and complain and they are of no use at all in explaining why charges are so high. This year, I paid online. It said I had a promotional amount of 140 dollars. I paid it though I was very angry because last year, it was 90 dollars. After I paid the 140 dollars online and checked my account, it said I owed another 40 dollars. I called Sirius again. They said they don't know what happened. I owe 180 dollars for the year, not 140 dollars. Never again, Sirius XM Radio rips off their customers! Do not subscribe. You will be sorry. The first year is great. After that, they overcharge consistently.

On 4/29/09, I purchased a Lifetime XM Everything Subscription from XM Radio which included Internet radio as well. Since then, XM Radio and Sirius Radio has merged, around 2011. Since this merge, XM Radio has threatened to discontinue my online connection to XM Radio for the past two years saying that they no longer include online connection with any Lifetime subscription. Therefore, I would have to pay additional charges to continue my online XM Radio connection for the amount of $42.53. I feel this is wrong. How can they back up on a contract that has been bought and paid for and make changes so that they can make more money. Your attention to this issue is much appreciated.

After cancelling my Sirius XM Radio subscription in 2011, they continued to bill my credit card. So in early 2012, I was still able to log into my account and replace my credit card info with that of a prepaid card having only a few dollars balance. I called their India-outsourced help center once a month for six months when I continued to receive nonpayment notices. Each time the nice, but incompetent, folks confirmed my account was completely cancelled and promised it would be the last payment notice. Each of those times required 35 minutes to over an hour on the phone.

In the past, the Sirius XM site had the option to upgrade or downgrade the package you have on your radio(s). It worked well. No longer. Now you must call their Listener Care line. I have had to deal with these batch of idiots on and off over the years. Be warned. Your blood pressure will triple. There is nothing they can do to help you. They don't understand the simplest of requests. Everything requires a supervisor, who I thought were much more polite, are equally useless. The best I can offer is that you should respond to the survey that is emailed to you the next day after your (failed) call. Be ruthless. That got me a call the very next day from God only knows what area of Sirius XM. Problem was fixed in 5 minutes. True story.

Sirius refused to replace my defective mp3xi because the one-year free replacement had just expired. They sent me a defective replacement radio and supposedly issued me a $100 replacement discount credit which I have yet to see and have no confidence I will ever get to see. Then they tried to charge me $15 to replace the defective replacement radio. They don't supply replacement batteries nor can they even recommend a supplier. I spent hours on the phone, with numerous transfers and on holds. Don't waste your time and money with Sirius XM!

My experience with XM Radio was very similar to the other posters. It was next to impossible to stop the service and bills. Here's what helped me resolve the issue. I sent two certified letters (signature required - return receipt) to the addresses on their website requesting to stop my service. When this didn't solve the issue, I filed a complaint with the BBB and provided them all of the documentation. I received a call from XM and the issue was “magically” resolved. It was a pain, but it finally worked. I just wanted to pass this tip along as I know how frustrating this company is to deal with. I will never use their service again and I make sure to tell anyone who will listen the same thing.

Auto-debit and refund issues - I had Sirius since 2006. In 2009, I asked to be placed on invoicing, and the rep told me that she deleted my card number and that I am now on invoicing. In 2009, 2010, and 2011 and on July 28, 2012, they were still taking money out of my account. On 8/5/2012, I called them and talked with Jackie to cancel my service and request a refund. They told me that I should have the refund within 3-5 business days, and for me to check back on the 5th day, so I did. I checked my account and the money was not there, so I called on 8/11/2012 and talked with Alisha and Mel. I was told that my card was not working, because I was on "invoice", so I gave him my card number again so that I can receive a refund. I was told that I would have to wait another 5-7 business days for it to process. I checked my account and the money was not there. On 8/14/2012, I noticed that they debited my account $1, so I called to follow up and talked with Ashley and was told that my account should be credited within 3-5 business days and that she would remove the card number and close my account. Well, she closed the account but did not remove the card number.

I have been a subscriber to Sirius radio for more than 10 yrs. We have poor radio to choose from in our area and I hoped I could get my listening pleasure from Sirius - I was wrong. I love listening to music but they have made it too frustrating to tolerate anymore. There are several music stations that I can no longer listen to for the following reasons:

In April 2012, my wife and I had bought a second new car with Sirius XM free trial. At the end of the trial, I called to start a two-year contract with the company because I liked the service so much. The people at Sirius said I would be getting a deal on a two-year contract because the new car would be our second account seeing that my wife's car already had an account with Sirius. I found out later that they were lying and I was paying just as much for the new car as we were paying for my wife's first Sirius account.

I received a so-called free trial from SiriusXM on June 29, 2012 with a statement date that says trial ends August 15. This statement (indicating a 2006 Chrysler PT Cruiser with a radio ID ESN of **, and account # **) had my name and address on it. I have never done business with nor asked from any service of any kind from SiriusXM. I had purchased the 2006 PT Cruiser as a used car through auction, through my credit union, but have since traded this car in over a year ago. I filed a complaint with the NY BBB as well as the Washington Attorney General and the FTC. On July 30, SiriusXM responded and said they had removed my information (name, address etc.) from their files and database. I was not happy with that answer and pressed for how they obtained my private information.

Difficulty stopping service: I signed up for a 6-month special. At the time, I asked that it not be automatically renewed and was told that was ok. When the bill came in, I ignored it. When the next bill came, I called and spent over 45 minutes on hold. When I finally reached a person, I said I wanted to quit. He said I'd need to speak with someone else. I was on hold again! I hung up after another 15 minutes. At that point, I had spent more time on hold than I had spent listening to XM Radio! The next call took over one hour on hold, and the second person (Remember, it takes two XMers to quit!) argued with me! I am now being billed for the time betatron call one and call two with interest. They have bad business practices. Buyer, beware!

I subscribed in 2006. My XM radio stopped working around 2009. I made several attempts throughout all these years to cancel my service. Every time I was told that they were unable to "locate my account" and thus, unable to cancel my service. Every time I have spent over an hour on the phone with them. They simply transfer you from one department to another and no one is able to solve your problem. It finally gets to the point when they put you on hold to get a supervisor involved and they hang up on you to get rid of you. I was unfortunately set up for automatic payments and now for about 4 yrs. had been paying for a service I have not used.

My experience was after buying a brand new Volkswagen, I was bombarded with reminders via email and US Mail telling me that I had better renew the subscription or I would be cut off and have to pay a reconnect fee. When calling the SiriusXM customer line, no one knew how to start the subscription on the day my trial subscription was supposed to expire. They told me I had to forfeit the remaining weeks of trial service. Each time, I called in the customer service representative in a different country. I could not understand any of these reps.

I called SiriusXM on July 27, 2012 to cancel my subscription because my radio was broken, and I didn’t have the money to replace it; and the guy that I talked to said he could get me a new radio if I paid the shipping costs of $9.38. I agreed to that and gave him my credit card number to pay for the shipping, and that was all I agreed to. Two days later, I looked at my bank account and there were 2 withdrawals from SiriusXM radio: one for $9.38 and one for $173.00. I immediately called on July 30, 2012 and talked to a female for approximately 20 minutes, and she assured me that there was a refund requested; and that I would have my money back in 3 to 5 business days. Since that day, I have still not received my refund and have talked to them at least 3 more times; and every time, they tell me the same thing that it will be refunded in 3 to 5 days. Today is the 7th of August 2012 and still nothing! You would think that after being with a company for 7 years, they would consider you a valued customer; but apparently, that is not the case.

Only 2 cars, billed for 4 for 3 years - I know I'm stupid for not catching this sooner! We have always leased 2 cars/trucks at a time. They all have come with Sirius radio. Free 60 or whatever and then they bill your credit card for more than one month's amount for the lease! But here is the bad thing. If they say you did not cancel your subscription on the car/truck you are turning in, it keeps billing your credit card for eternity! The only way I caught it was when I called on my new 2012 truck. They told me I had four accounts on my one phone number?! That was two weeks ago and 7 phone calls. They have the worst customer service department I have ever dealt with! Still nothing resolved and they overbilled me for hundreds of dollars!

I purchased lifetime subscription in 2009 and was told it could be transferred 3 times. I just bought a new car and have been told I cannot transfer it. The original contract was verbal, when Sirius and XM were merging. I am furious that I wasted my money! I want everyone to know what a rip off this has been.

What a total rip-off. They cheat people. They lie. They have horrible people who work for their customer service. Never leave a credit card with them or they will over-charge you. Save yourself the time and just don’t use them.

XM has the worst customer service of any company on the planet. These guys are crooks. Why doesn't somebody file a class action suit against them? They have almost predatory policies towards their subscribers. They double their rates randomly. They make it impossible to speak to a representative. They give you the runaround when you do get them on the phone. Then, they make you verbally "agree" to an auto renewal policy and they won't let you continue with the service if you don't agree. Basically, they want to lock you in their jaws and never let you go. They are like the mafia of companies. Avoid them!

I called today to delete a radio from a car I sold today. I was on hold for 15 minutes. The customer service rep asked me my name, address, phone # and radio #. She put me on hold and then asked again same information. Before you reach such stellar people, the automated response asks you to put in your billing phone #, now given to them 3 times. She puts me on hold again and comes back and asks for my address and name again. I asked her if she was paying attention at all to the call. This information has been given twice already and three times for phone #. She then said if I couldn't be professional, she couldn't talk to me. I asked for a supervisor, another six-minute wait.

When renewing service in March 2011, I requested service not be auto renewed. They renewed my service and billed me without my approval, and now sent a collection agency to collect.

I have been with this company even before they merged. I had two radios for at least 10 years with them. They are a company that plays on you, the consumer, not renewing your contract and therefore making you pay for services you did not receive only because they know a lot of people will not contact them to cancel even when you only paid them for only a year, six months or whatever service you paid for. They then charge you overpriced prices for nothing when all they should do is turn it off when your time is up and then if you wanted to keep it, turn it back on, when you pay like most other companies do who wish to stay in business.

I asked online using their web chat to cancel my account. I was told I have to call in. I called in and was close to forced to take 6 months for free. I specifically asked if I have to call in to cancel and was told no. Eight months later after the 6 months free subscription expired and my radios went dead, I got a collection agency letter for $60 which I had to pay. My credit is flawless. I was a 2- or 3-year customer with XM and there was 0 leeway to resolve this as adults, possibly attracting me to actually renew for another year or two. This is a pure scam to milk customers for few more bucks. This $60 won't kill me, but these auto-renewals should be made illegal by law unless customer is given a choice to or not to auto-renew. I will never listen to XM or Sirius again. Thank you XM radio for being a horrible company and saving me a bundle of cash over the next few decades.

I have 2 lifetime Sirius subscriptions and 1 yearly XM All Access account. You would presume that I should be a valued customer(!), someone whose business they would like to retain! In January, one of my lifetime radios broke. I bought a new radio and called to activate it, and I prepared to pay the $75 transfer fee! I spent 2+ hours on the phone. Their system was unable to complete the transfer. I was told to call back in 24 hours. I called back, sat on the phone for 1.5 hour, and again was told it was not possible. The situation was "escalated," and I was supposed to receive a call back in 7-10 days.

$325.37 - that is what I have been charged for a service I did not ever, never, no way, nada, I did not authorize. I did not authorize Sirius or Bank of America to charge me this renewal fee. A renewal means you had the service before. I never did have this service. I did not agree to this service. I need to have this charge removed from my account. I reported it to Bank of America in May. I got a letter saying charges had been dropped. I received a new letter on July 18 (dated July 12) saying Bank of America needs my signature in 7 days (going from St. Peters to an El Paso address) for this removal action to be considered. I see signs of collusion here. They are all crooks. Class action is needed here. It's outrageous. This is a scam. We little people need your protection against this fly-by-night SiriusXM radio and Bank of America.

I can't believe that after four years, SiriusXM customers are still not able to manage all of their radios in a single merged account. My family had three XM radios on our existing account when my wife bought her new car, which came with a Sirius radio. When I tried to add the Sirius radio to our existing account, I was told that it was impossible to have Sirius and XM radios on the same account. They forced me to create another online account using a different account name and email address in order to manage the new radio. So now I am forced to manage two separate billing cycles, two separate subscriptions, and I still have no ability to see all of our radios in one place. Really SiriusXM? You merged in 2008 and still can't make things seamless for your customers? I should also note that their Customer Care IVR menus are terrible and do not cover every conceivable customer support scenario in an intuitive manner. They also lack a "previous menu" option, which forces customers to call back if they go down the wrong path.

On 7/16/12, I simply called to not renew my contract or renew it if they gave me a good deal. The heavy-accented Hispanic guy had to check something and left me on hold (or left me hanging) for a half hour! I called back and talked to 2 other people to finally get a deal from an American!

SiriusXM markets itself as a single company. However, as I own more than one vehicle, SiriusXM cannot service these vehicles on one account. After multiple attempts to get Sirius to combine my accounts, I have simply canceled the service. The phone representatives state that they are "unable to combine XM and Sirius" radios. One would infer that this company does not have competent computer engineering or programming or does not wish to provide their consumers with convenience. I am very disappointed that I could not get service. Is it any wonder that this company is not reaching its potential?

I cancelled the account when the telephone number supplied is busy over a two day period: 6/29/12 and 6/30/12. Now, I'm being charged for running over due date because of the automated renewal.

XM Sirius sucks - XM is a bunch of lying scumbags. We cancelled the service over 6 months ago and they keep trying to charge us. What a horrible organization. Never, never, never again will I use XM Radio. I hope they go belly up and all of their Filipino call center employees go back to their lying existence.

Automatic Renewal? - I purchased a year’s subscription to XM Radio in 2011. When my subscription expired in 2012, they did not disconnect my radio. I attempted to call, but was put on lengthy hold times. Finally, when they contacted me (another lengthy hold), I canceled my subscription. Now they want to charge me an additional $20.29. This has to be unfair trade practices. I asked the rep to provide me with a document I signed or verbal consent I gave. She could not only read to me what was on the company’s website. Think I will use Pandora moving forward.

I was a paying customer until my subscription was almost up and they sent me a bill for renewal that had a price substantially higher than what I had been paying. So, I decided not to continue the service and called to close my account. This was in April of 2011. My service turned off and I was told my account was closed. Fast forward to July of 2011 and I see that my credit card has automatically been charged by XM. I called to tell them I cancelled the service in April. They told me the charge was an error and refunded me my money.

I am making my third attempt to cancel my service and stop the unauthorized charges to my credit card. After being on hold for 38 minutes, a customer care representative picked up the phone and made my life a living hell. He did not want to cancel my service as if his life depended on it. I asked to speak to his supervisor and he would have none of it, tried everything possible to get someone else to help me but did not succeed. I don't know what my options are at this point! I don't own the car that came with XM any longer, but I have to pay for a service that someone else will get! This is crazy!

I just spent over an hour on the phone with SiriusXM being lied to and transferred around. I paid about $78 for a 1-year promo a year ago. Today, without my permission, SiriusXM charged an expired credit card for $178 for an "automatic renewal" that I never agreed to, by illegally manipulating the expiration number! Just like any monopoly, they transferred me around for an hour, each time asking me to repeat the same info over and over before transferring me to the next incompetent and so on, hoping I would just give up. Finally, about 50 minutes into the call, a man came on who actually claimed he would be doing a refund to my card.

They charged my credit card for a portable radio even after I told the young lady I did not want it. I received an email confirmation of the order and replied immediately that I did not want it and still received another email 24 hours later with a shipping confirmation. When I called (India), I was told, "So sorry. You can return it and we will refund the charge." It is very dishonest and I am angry because I told them repeatedly I did not want the radio. I don't think any of them understood English well enough to know what I was saying. I cancelled my Sirius radio account as well. I don't want to do business with people like that. So I am out almost a hundred bucks and will be for at least a week to ten days, which is when I can get it and return it and then they will probably take days to credit it back to my account. Great way to do business.

Sirius/XM Radio is defrauding people. I have been on the phone for a total of 10 hours in 6 different times to transfer a lifetime subscription to a new vehicle. Every time there is a different answer and when I think it is resolved, they lie and I have to call back. I don't know what to do except to get an attorney to resolve the matter.

I had been a customer for the past couple of years and had no problems. Now, the wait times to speak to a representative are excessive and all calls are answered in India. About a month ago, I bought a new car and due to the wait time and horribly annoying hold music, I found myself gritting my teeth as I transferred my service to my new car. My radio has not worked (could be my fault - I don't know). During the past three weeks, I have tried many times to speak to someone regarding the problem and have been left on hold for so long I have been forced to finally end the call.

It's the same problem everyone else is having, terrible customer service that once was good. Customer service is now handled offshore in India by people who can hardly speak English. I was trying to cancel by phone, put on hold several times for up to 20 minutes and hanging up in exasperation. It prolongs the length of the "illegal" contract and gives them the extra revenue. I am on to their tricks. XM Sirius is pricing itself out of business. I am refusing to pay what they say I owe. They insist they cannot turn off my service because I need to call customer service first. I went that route. I tell them if you can turn it on, or send a signal to it, then you can turn it off. I did not sign a contract for automatic renewal. I will see them in court. The time is ripe for a class action suit.

I also was being billed on a renewal notice that looks like a channel guide. I almost threw it in garbage. The card they were going to automatically charge for $449 is no longer active. Last year, they shut my radio to my car off, and I received the bill the day they shut it off. And they tried charging me a re-activation fee. I tried 6 phone calls in the last 6 weeks to get a bill. They cannot bill me. I have had service since 2007 on two vehicles. I have asked to speak with supervisors and was told no one was available to speak to me. I filed an online complaint with the attorney-general. I recommend everyone with issues with them to do it. It is a consumer affairs issue. XM radio is saying, "Well, if you don't have a credit card, you can't have service." Really! I have to call them to try to get a hard copy invoice. I wrote down everyone's name, date, and time. I called to be very detailed in my complaints to the attorney-general. Just google attorney-general complaints. The more complaints, the better the chances.

I sold a car that had a Sirius subscription. When calling to cancel, they delay the calls out for nearly an hour, transferring and stalling you, and pushing buttons until you are blasted angry. They refused to cancel and refused to give me a supervisor. Then, they charged my renewal. I have spent more than 11 hours on the phone with them recording every frustrating call. It took me a month to get the service cancelled. We will see if I finally get my refund.

I stayed on the phone for about 20 to 30 minutes. I got transferred and was told it was an 8-minute wait time, that ended up being another 15 to 20 minutes. No one answered the phone to help. I called back again (recording again), waited again and when someone finally answered, we canceled. This is the worst phone customer service ever that I had to deal with when trying to negotiate a subscription plan in the beginning for service. So we were very frustrated and canceled all and any service dealing. I feel relieved that I never have to call Sirius XM as a paying customer and be subjected to that type of treatment ever again. I also notice the employees writing in as customers on various websites trying to defend this horrible service (It's probably forced on them in order to keep their jobs.). Sirius XM seems to be very shady, why can't you cancel service over the Internet like you can request service on their site? Hmmm.

I recently bought an Infiniti which came with a free 3-month trial of satellite radio. After the 3 months, I decided that I didn’t want the service. Then I received a bill and didn’t pay it since I didn’t want the service after the trial. I told them I don’t want the service. Next, I received a bill from a collection agency. After checking about this, I was told since I didn’t want the radio service, they were billing me for what was used - which was the 3-month free trial. I have emailed and called to no end with this company. The last email from them says that I have to pay the amount that was sent from collection. This can’t be legal. Thanks for your time.

I have tried canceling this service multiple times. They give you a final bill and then if you pay it, the service automatically renews per the automatic renewal terms on the invoice. Please cross this language out if you do send in a final payment, that may help. They have the worst customer service I have ever seen. Please contact your State's Attorney General as well as the Federal Trade Commission if you have a complaint against them. Please sue them if you can, even in small claims court. I believe they are engaging in unfair and deceptive trade practices.

They billed my business credit card quarterly after I cancelled service in August 2010. They altered my credit card expiration date without my permission. The website still shows the 2011 expiration date and I have been billed twice in 2012 for services. They would not guarantee that they would send me the supposed "phone recordings" to prove I had not canceled the service August 2010.

We had a free service (XM Satellite Radio) when we bought a new car in 2008. We tried very hard to cancel the service but failed. Sales kept calling us for account activation and sending the bill to us. We told them every time that we didn't need the service any more and it was last time we were going to pay for it, but then they kept sending the bill to us. We refused to pay it. It was passed to the collection guys. Never try this service, it will kill you.

Yesterday, I received a call from XM/Sirius looking for a payment of $95 for 6 months of service because luckily, I had switched banks and had cancelled my debit card. XM/Sirius claims I signed up for automatic withdrawal, which I remember reading that anywhere when I originally signed up. The cost for when I originally signed up was about $7 a month and they are now charging about $15. Last December, they had taken $95 based on my original billing. I thought it was for a year, and that I could have probably lived with. But since XM/Sirius never informed me that they were automatically taking the money or what the service was going to cost, I had no way of knowing it was only for 6 months. When I asked, XM/Sirius claims they mailed me something, but I never got anything and when I questioned them some more, they hung up. I also let them know they were not getting a new card number from me. XM/Sirius is not worth $15 a month.

When my subscription to Sirius was up, I did not renew. Since I no longer wished to have their service, I assumed my nonpayment was indication enough that I was not renewing. My service was cut off at the time that it should have when the subscription ended. I received a bill from Sirius yesterday in the amount of $36.33 for renewal. But I also received a notice from their collection agency for payment, all on the same day.

I received my bill, which had gone up substantially. The bill was due in 8 days. When I called Sirius XM, I was immediately able to speak with someone. However, as soon as I said I wanted to cancel, they transferred me. I was on hold for over 20 minutes. I called back three more times. The recording said there was an 8-minute wait. However, after holding 20 minutes each time, I was unable to speak with someone. I went to their website, and was informed by online chat that I could not cancel via online chat. I ended up sending a certified return receipt letter canceling my service. Although they are not a member of the Better Business Bureau, there are 3,803 billing/collection complaints against their company. Beware if you need to speak to someone about your bill or want to cancel your service. Sirius XM does not want to hear from you.

Sirius unauthorized renewal - We signed up for Sirius over four years ago. The subscription ran out two years ago and we did not renew. The 15th of this month, Sirius charged $564 to our account as an automatic renewal. We are waiting for the charges to be reversed.

When I signed up to Sirius/XM Satellite service, I specifically told them I do not want automatic renewal. The gentleman told me he would invoice me for any renewals and just don't pay them. He said that is how they do contracts without the automatic renewal. So when I got a bill for the renewal, I just threw it away. Now, 2 months later, I got another bill. I called them and they said all their customers are on automatic renewal and that’s the only way they do it. So they said if I didn't pay, they were going to turn it over to collection. So they said I had to pay and then cancel out; it was the only way they could do it as my account was now frozen. I believe this is an unethical way to run a business and there has to be something that can be done about it.

My account was about to auto-renew when I called to cancel. After waiting 30 minutes to speak to someone, I got to speak to a girl who spoke very poor English. I told her I did not want to auto-renew. I wished to terminate my service. She repeated this to me five different times. After each time, there would be a long silence after which she would return to say, "So, you wish to cancel your service?" After about 40 minutes of this, she said, "Now I'll transfer you to someone who can help you with that, however, there may be a lengthy delay." I told her that an hour on the phone to cancel is long enough, that as of now I am cancelled, thank you and good bye.

The only way to cancel Sirius Satellite Service is to call a cancellation number. I have called this number, 1-888-539-7474, on five different occasions. I have never had my calls answered in less than 7 minutes. Today, it was a combined wait time of 30 minutes on two attempts. If you call the normal number, they answer immediately. Once they know you want to cancel, they transfer you to the cancellation line where you will sit and wait for a very long time, 20 minutes during my last attempt. This company knows exactly what they are doing by making people wait long periods of time to cancel their service.

Automatic re-subscription policy - I got XM Satellite Radio free for 3 months with my new car. I got it originally to provide traffic information for my GPS. After 3 months, I was not happy with the results, but thought I should give myself an opportunity to learn to use it better, so I paid for a year's worth of service. They sent me a contract with lots of fine print, which of course I did not read. After a year, I was still not satisfied with the results (hadn't used it in several months), and I when the renewal emails came, I ignored them. The emails did not say that in order to cancel, I had to call them. Now, a collection agency is after me for the "past due" balance on the second year. I suppose XM Satellite Radio is in the legal right, but it's an extremely unfriendly way to retain customers.

In 2007, I purchased a lifetime Sirius subscription for my car. At that time, I was told the service could be transferred to another device no more than 3 times. In 2009, I traded my car and asked that the service be transferred to my new car. At first, I was told we could not have the transfer as the service could only be transferred to a portable device. I informed the agent that I was not told that when I purchased the lifetime subscription. The agent allowed the transfer, but I had to pay a $75 transfer fee. I recently purchased a new vehicle that does not have a satellite radio. I bought a portable device to transfer my lifetime subscription so that I did not lose it. When I called Sirius to transfer, I was told I could not transfer it at all since the original lifetime was purchased on an auto device.

I am stuck with five lifetime subscriptions to Sirius/XM Radio that I acquired years ago when their audio quality was at least "acceptable". Now, due to the continual addition of new channels and the subsequent compression and reduction in data rates, the audio quality is even more substandard. It has gotten to the point where I wish to cancel all of my subscriptions, and just switch to (mostly) free internet radio. But the "terms" of the lifetime agreement specify that no refunds are permitted. But what about the "terms" of the product they promised me in the so-called agreement?

Last year, I was auto debited for an additional year of Sirius Radio that originally came with my new vehicle. The first year of service I paid for was $80. They auto debited my bank account for $180. I called and was reimbursed and offered the same plan for $80 again. I told the gentleman I would stay with them under two conditions; no more auto debits. I want my card number off the file and I only am agreeing to another one year contract. Then Friday, June 1st, I received a bill for $31.33 (due on 5/24/12 and was charged a $5 late fee). The bill stated for service for 5/24/12-3/19/13. As soon as I made the payment, I was automatically re-billed $148.37 for the same dates, 5/24/12-3/19/13.

I have had a total of four Sirius/XM subscriptions dating back to Sirius in 2006. My first problem was them billing me (past due notice was the first indication I got that my subscription was up for renewal) for a car I had traded in. We resolved that issue. But last month, I got a voice mail demanding that I pay a past due amount of more than $860, with no explanation. I had not received any written or other notice of the subscription renewal, just their threatening phone call.

I purchased a Dodge Ram in December 2010 and activated the service. At the same time, in the same phone call, I asked them to deactivate the old one, a Roady. I donated the Roady to a thrift store. Recently, I discovered that they had charged my credit card every month since then for the supposedly deactivated radio. They refused to refund any money. On the new account, I recently had new batteries installed for the truck so the power was out for a short time. Upon picking up my truck, the channel lineup I have always had would not come up. Instead, I have such delightful channels such as Canadian weather and traffic (I live 100 miles from Mexico so it's not exactly useful to me).

I recently sold my truck and wanted to cancel the satellite service that was with it. Canceling online is not an option so I had to call in and wait for 15 minutes on hold to speak with a person. The person who answered spoke very poor English and was not helpful, as all he wanted to do was sell me another radio so that my service would continue with two radios. They even offered me a free radio! All I wanted to do was cancel the one radio - should have been simple, but it wasn't. I was on the phone with this jerk for another 15 minutes just to cancel the one radio. He clearly "had to" go by a script to do everything he could to keep my subscription active. They make you call in so that they can harass you into adding another device or keep your existing service. What a disappointment to be treated so poorly by a service that I like.

On the holiday weekend, you've put Pink Floyd on all weekend. Please cease and desist. Please never do it again. Please never do a specialized show over Deep Tracks. I was disappointed when you took the Vault off. I didn't complain then but now I'm really upset and thinking of discontinuing SiriusXM Radio for good.

We bought a new car that came with a trial radio and backseat video. We renewed the radio and cancelled the video in July 2009. I just found out with a renewal statement that the video subscription was still active. When we cancelled years ago, the video feed was shut down and hasn't worked since. I just checked it again, and it said, "Please call...for subscription." All they offered after hours on the phone was a 3-month credit on the 3 years of fraudulent billing. It doesn't look like I'm the only one. As said before, it's a monopoly. I'm not happy.

They won't renew, unless you say it's ok to renew next year. They kept me on hold for a total of 1.5 hour in 24 hours. They are trying to automatically renew my account. They say one price, and then when the next person is on the phone, the price is raised. Don't support this business practice!

I have been a loyal customer for 8 years on the same vehicle since 2004. I always received a 3-month bill and paid by check, never had a problem receiving a bill for 8 years on the same vehicle. I bought another vehicle in 2010. After the 3 months’ free service on the 2010, I didn't activate it because it stayed in the garage most of the time. I still had XM on the 2004 because I drove it daily. I called and complained in April 2012 about receiving mail about coming back. I never left.

I kept getting bills from Sirius. I was thinking that as soon as my contract ended, they would cut off service. After a couple of bills, I read the small print at the bottom of the statement that my bill would keep accruing daily till I cancelled the service. When I called, the lady told me I owed $36 from my contract renewal date on April 5 to today May 25. So, a year cost $103 and 7 weeks cost $36? The representative talked over the top of me and was very condescending and ended the call in a sassy little singsong voice telling me to have a nice day. I wish I had read all the complaints before I ever got involved with Sirius.

I cannot believe SiriusXM is still in business! For months, I have been trying to resolve an issue with XM weather for my airplane. Literally, I've been on hold for hours over the months. Many times, I was cut off when someone finally answered after being on hold. Even when I was promised a quick transfer to a supervisor, it was 25 minutes. I'm sure glad it wasn't a typical transfer!

After 15 minutes on hold, they hung up! I got someone back on the line after another 10 minutes and they took care of most. But then a supervisor has to get on, another 10 minutes. If it weren't for Howard 100, I would just throw the radio out!

Sirius has a system that is designed to keep you on hold and to be transferred as frequently as possible so that you become discouraged and give up. After an extremely long hold, nobody you speak with is able to deal with your problem. They have to transfer you to someone else. After another very long hold, you get a new person who takes the same information again and decided they cannot help you either. So the transfer, hold, etc. process starts again. Sirius has a monopoly and they are abusing their monopoly position.

I bought a car that came with a few months of XM. I never used it myself, but my wife used it when she drove my car or when we went on trips and she was driving. She has XM in her car, which is in my name, and she likes it (she does not drive much at all anyway and I've always seen XM as a waste of money). I received at least 5 or 6 calls in about a week span from Sirius/XM. With every caller I was very courteous but clear that I did not want XM as I only listen to my iPod's music and that is all I want to listen to. I also told them my wife was the one who had used it while in my car and that she has the service in her car. They continued to call. The second to last caller got an angrier version of me and I told him that I kept getting calls despite having been very clear with each caller that I did not want the service.

My XM XpressRC failed with no display and I have a lifetime membership. XM will not stand behind it. I was told I need to purchase one at a full retail price, which is more than a new customer. All I want was for it to be fixed or replaced. I was told that my unit (2 years old) was obsolete and it can not be fixed.

I purchased a lifetime membership in 2009 when I bought my Ford F30 truck. I traded in this truck in November 2011 and bought a 2012 Ford F350 truck. It came with a 6-month free subscription to Sirius. I called Sirius a couple of months prior to the expiration and was told that I could not cancel the 6-month subscription and transfer my lifetime subscription to the new truck until the 6-month subscription ran out. Today (May 5, 2012) it ran out. I called them to transfer my lifetime membership to the new truck and was informed that the lifetime membership was only good for the lifetime of the 2009 truck which I had when I purchased the lifetime membership. It was not transferable to my new truck. I told them that no one had ever told me that the lifetime membership was only good for the lifetime of the truck. I said that was ridiculous and asked to speak to a supervisor.

I got a Sirius XM radio from a friend and had it activated in December. I started having some technical problems starting in late March, so I contacted customer support in early April. I was told by the customer service representative that I would have to purchase a new Sirius XM radio. I reluctantly agreed. When the radio arrived and I went to activate it, I was told that it would be a second radio on the account. I was charged $33.11 for the radio. I complained since I only wanted to resolve the issue with the reception on my current radio. I was given a number to send the second radio back and was told that I would receive a refund once they got the radio. They also said that the radio I had was under warranty and they sent me a replacement radio for the one that did not work. I also returned the defective radio.

I have both XM and Sirius devices, both delivering the same product. It befuddles me that I have two accounts with the "united" satellite providers. The online subscriber page is so annoying. I must reenter each time I log on. I am not happy at all with this/these company(s). It seems to me that they stopped caring once they got their satellites floating.

I recently purchased a car from Honda, and it was my understanding that my new car would have a three-month free subscription to Sirius XM radio. When my husband and I brought the car home, our Sirius XM radio was working, but the service was abruptly disconnected without any notice within a day or two thereafter.

I paid upfront for one year of XM Satellite Radio. I did not renew. XM charged me $31.86 because they say you have to call them or write them to non-renew. This should not be allowed. Please address this type of practice which is unknown to the consumer. They should turn off their services when the year expires and not try to chisel an extra month’s payment out of folks. I will not recommend them nor purchase any of their products.

March of 2011, I told the Sirius agent I did not want the year subscription to renew in 2012. But guess what? They automatically renewed the subscription and are telling me that I owe them $30.00, which I am disputing. They just assured that this former customer will remain a lifelong former customer and never subscribe to any future services from their company. I suspect issues such as these will hurt their business beyond repair.

My husband and I have two active accounts with Sirius XM Satellite Radio. For the past several months, we are receiving bills for 3rd account, but my main problem is the hold time when you call. The telephone hold time is so long. We always give up and try another day. We have never talked to anyone concerning my issue. We have tried 6 times to call this company and get stuck on hold for hours. I am currently on hold and have been for over 3 hours. The number I am calling from is 863-875-4431, just in case they would like to check their phone records to verify my hold time. This is no way to treat customers.

You sign up over the phone for a year of service and then when you try to cancel any type of auto renew, they don't.

I want to start a class action lawsuit as it took 2 months to get Sirius XM to address my issue of having two lifetime subscriptions and they did not want to transfer them. I got the customer advocacy team involved and they still say they can't add a data plan without me canceling my lifetime and paying an annual radio + annual data plan to work on the same ESN Radio - it's a scam in order for Sirius to try to make more money. I want to form a class action lawsuit.

Back on August 19, 2011, I spoke with a customer service representative to cancel my Sirius Satellite Radio. They offered several lower cost options, but I insisted that my service not to be renewed and be cancelled immediately. I was advised that my service had a credit on it and that my service would end on January 26, 2012. I again requested that there be no auto renewal. It was confirmed by the representative that it would not auto renew, that I owed nothing and that my service would end on January 26, 2012. I am now getting calls from a collection agency telling me I owe for some 5-month plan that their system says that I authorized (which I did not). I tried to resolve this with Sirius, but they just deferred me to the collection agency even though the two representatives I spoke with both confirmed that there was a record that I requested cancellation back in August of 2011.

We were contacted by Sirius XM in January/February 2012 multiple times. Each time, we told the agent that called that we would not be renewing our service for another year and to cancel our account. We were repeatedly asked to 'update our contact and billing information' and each time, we confirmed that nothing had changed but that we would not be renewing service.

I had 2 cars with Sirius Satellite; 1 with 3 year contract and 1 with 1 year contract. The 3 year contract expired. The car is longer in operation. When they contacted me about the 1 year contact by email, I advised that I will not renew. They asked why. I replied that I can’t afford the fee. I paid in excess of $500.00 over the term of my service. I received a notice that I owe $43.81 since I did not renew my contract. I refuse to this fee. I did nothing wrong. Thank you in advance for your help.

I received a call from Sirius/XM radio today telling me my account was past due and that they were going to disconnect service. The problem is I've never had an account with them. I followed the prompts to talk to a customer service representative. Once she came on the phone, she asked for a cc number. I told her, “I do not have an account with you. Your company called me telling me my account was past due, but I have never had your service.” I asked if they could tell me who was using my information to set up an account with them.

After more than eight years with XM Radio, I received an invoice for my quarterly payment. I called the customer service number and talked to a lady named Laura. Not satisfied with her answer or attitude, I asked to speak to a supervisor. I was told no and that she could do the same thing that a supervisor could. I asked again and again. She finally put me on hold. After 15 minutes of listening to your promo, she came back and told me that there was no supervisor available.

I just got off the phone with Sirius to transfer my lifetime subscription to my new car. I got my car in 2010 factory installed. When I called them the first time, they told me that it was not transferable and the internet radio was included. Then I called them a few weeks later, and they offered me up to 3 transfers. So I got lifetime for my car.

I have a lifetime subscription which I bought in March 2008. In March 2012, the radio just stopped receiving one day. I tried to re-activate my signal 3 times online to no avail. I called the customer help line and spoke to 3 different reps including 2 tech supports. They said my radio was broken because I had no terrestrial signal, although I had full bars for my satellite signal. They said they were sending me a new radio after taking my credit card number. 2 days later, I was called by customer care after I reported dissatisfaction in an online survey. I spent 90 minutes on phone trying to resolve issue. I was extremely frustrated as we were getting nowhere. In the end, they did nothing for me. I am interested in starting a class action suit as I see from reading online that there are a number of lifetime subscribers in this same situation.

During initial sales call, they called me and their sales person said it automatically renewed. I told him if it automatically renews, I don't want it. They should have the recording. They continued the service and now put me in collections for it. When I explained this to EOCCA, they claim they don't do service without auto renew. Now, I am receiving continuous collection calls. In addition, the original conversation XM said was $27.69. They charged my card $30.93 and then sent a bill for $33.16. Thank you for your help.

We purchased lifetime subscription on 2/7/2006 for $514.99 on a portable receiver as there were no automobile built-ins at that time. We just purchased a new truck this 2012 which has a Sirius XM built-in radio. So, we called to have it transferred. We were informed that it would not be possible and that we could purchase a new lifetime for $700.00. Since we had a portable unit, they said we could not transfer. We had a portable unit because there were no built-ins available when we purchased the lifetime subscription.

Today, I received a collection letter from a company in Norwell, MA. I did not renew my subscription and did not want XM radio. I cancelled my phone, and yet, they are still billing me. I received in excess of 10 telephone calls to my cell phone and now a collection letter. According to my Onstar account, this was paid up until March anyway. So I am being billed and harassed illegally. I filed with the attorney-general in MA, hoping to go to small claims court.

I let Sirius send me a portable radio for a new vehicle. The radio did not work. I had kept the radio for a month before trying to use it. The foreign person who answered the phone basically told me it was my tough luck because I had waited so long to try and use the radio. So I told him I wanted to cancel the account. He transferred me to an American who offered to send me a replacement radio (This is the second go-around over this account, by the way). Since I was tired of getting the run-around by the "good cop, bad cop", I asked to cancel my account. I was assured that it had been cancelled.

Sirius/XM will let you add a hundred new accounts online anytime. Internet too? No problem! Just do it yourself online. This helps save the customer money, whereas they don't have to pay live people to handle these additions, right? (Puke) What they will never let you do is cancel online, even though it would be just as easy to do so. If you call and try to do so, they will make you an offer that they won't let you refuse. So, six accounts that I have had for several years? I canceled the debit card they automatically deducted from.

I recently purchased a new car and called Sirius/XM to transfer my lifetime membership to the new car. I was denied and they want me to purchase a new membership. What is the point of a lifetime membership if I can't transfer the service in between devices? I won't own the same car forever and all devices have a limited lifetime. If Sirius/XM is not able to honor this membership, they should not sell it in the first place. This is incredible, no wonder they are losing customers. This is not a good business plan. A company needs to be believable of what they offer and they need to take care of their customers, otherwise, they will not survive for too long.

I received a notice today from a collection agency saying that I owed Sirius Radio $35.92. I called to discuss the charge. Mia said she would connect me with the cancellation department. She then connected me with Chris. He said there was an error and he would credit my account but he needed the radio number. He gave me a number to call and I got Tony who gave me the radio number. I called back to talk to Chris, but was told that I could not talk to him by Franco. Franco said I would have to pay the $35.92. I asked to talk to the manager and I talked to Al. Since then, I've tried to call back to see if I can talk to Chris.

I just got off the phone with Sirius. I cancelled the service, but, they insist on billing further under their automatic renewal scam. I told them that I bought their service for a specified amount of time and did not want to renew, and further, told their rep at the time, that I did not agree to automatic renewal. Still, they're sending me to collections over the time it took them to shut off the service since they ignored common sense, and my earlier instructions. Now, I’m telling everyone I know: Hey, please tell everyone you know. Sirius has sticky fingers and is willing to try to ruin your credit through these bullying tactics. Good companies don’t have to do this!

We bought a 2009 Kia Optima in early 2010 with an XM radio in it. We have had no problems until last Saturday; while driving, the XM cut off. The screen said 'acquiring signal', after 48 hours of no XM, I called Sirius and after 4 hours and numerous trips in and out of the house-car, etc., the third agent said it is the radio itself. They tried in vain to refresh the signal without success. I spoke with the dealer today and was informed the warranty expired at 36,000 miles. Our car is at 37,000 miles. Seriosuly!? The AM-FM and CD player work fine but somehow just the XM part is broken? What a rip off!

I paid in 2010 for a lifetime membership and then when I purchased a new car in 2012, Sirius/XM will not honor it and transfer it to my new car's radio nor will they reimburse me for any part of over $500 that I paid. This is inexcusable. They just stole that money from me ($576.49).

XM will not honor a lifetime subscription. We purchased this subscription in January 2011 for $418.96. We tried to activate a radio in a new vehicle we purchased and they are refusing to honor our agreement.

I purchased a lifetime plan with XM Radio in August 2010 for my car and paid $499.99. I traded my car in a year later and XM allowed me to "transfer my lifetime plan" to another car, but charged me $75. They referred to this as a "radio swap". Recently, though in March 2012 I made another trade-in, but this time XM Radio said I was not permitted to transfer my lifetime plan at all - not even for a fee of $75. The "new" self-made policy is that no lifetime transfer is permissible unless the radio is stolen or defective nor is a prorated refund an option. In summary, I paid almost $600 to XM Radio over a 1.5 year time period and cannot get my money back. I thought lifetime plan meant that the consumer will receive XM radio for a lifetime, but that is not the case. The XM supervisor was unfazed by the consumer being ripped off.

In February, I was advised by my bank to change my debit card due to some fraudulent activity taking place in the community. I forgot to notify XM Radio of my new credit card. On March 12th, I received a letter from their customer service notifying me of an account notification if my bill wasn't paid. I received the letter on Friday, the 16th. Before I could log in to the XM site, I checked my banking info online and discovered a pre-authorization for XM Radio. I contacted them (and I know that I hadn't previously because my account hadn't been accessed in over three years) and discovered that they had my new debit card number! I called customer care again and demanded to know how they had my debit card information. I was told that it was probably my wife who called and updated it.

We’ve been with SiriusXM since 2007. Until 2010, I purchased a 3 yr plan. However, at the end of 2010, we were persuaded by the SiriusXM rep to buy a ~$700 SiriusXM Lifetime Plan for my old car (radio ID **). The SiriusXM rep recommended this upgrade over a 4 yr plan that I had initially purchased. The rep assured me that this was the right thing to do because this plan could be transferred to a new vehicle radio up to 3 times. This assurance was the only reason why I bought this lifetime service because why would you by lifetime service that you cannot use after you sell the car where it was installed first?

After 45 minutes on the phone and finally talking to a supervisor, I find that I am being billed for a radio account in a car that I cancelled in 6/2010. These people have the worst billing systems (if you can even call it a system) on the face of the earth. With the merger of XM and Sirius, they still maintained separate billing systems.

I purchased a new GM vehicle, a Cadillac SRX with an XM Radio, on November 30, 2011. It had a 3 or 4-month trial subscription to XM Radio, including local traffic and weather. The traffic has been a lifesaver in my prior vehicles as the navigation system will reroute me when there is a traffic issue. However, I had purchased a lifetime subscription on the prior vehicle and expected to add $3.50 per month for the local traffic and weather. XM offered lifetime subscriptions when the company was nearly bankrupt a few years ago and I purchased four lifetime subscriptions for my various family vehicles and portable radios. At that time, according to media releases, their merchant bankers and other investors were not delivering on cash they were promised. The GM promotional materials, along with the XM website, indicate that a person can add the local traffic and weather for a nominal monthly fee. That fee turns out to be $3.50/month.

Sirius XM TTR1 unable to connect to network - Past month: intermittent stop of network connection. I was unable to connect to network starting on 3/15/12. I called customer service on 3/16/12 and requested technical support. Twice I was connected to a billing representative in the Philippines, who continually asked me what changes I wanted to make. I requested to speak to a technical support person. She connected me to another woman in accounts, and she wanted to know how I wanted to change my account. I requested to speak to a technical support person. She told me it would take a few minutes.

I started paying for my radio service in my car after the one-year free period ended. About a year later, we added a radio to my husband's car and I began paying for two radios. Then I was billed again for the same two radios. I told them they were double billing me and sending me bills on two different accounts for the same two radios.

I have been working with Sirius, off and on, for several months. I have four lifetime Sirius accounts. Due to technical issues with a first gen radio unit, the radio was thrown out about one year ago. More recently, my dad, who was the original owner of the old unit, purchased a new Chevy with an XM radio. I contacted Sirius and requested a transfer of the Sirius account to the (explicitly stated by me) XM radio. I was originally told that all I needed to do was pay a one-time $75 fee and the action would be accomplished. However, after I gave the S/N for the XM radio, I was told this could not be accomplished.

Wow! Dealing with Sirius XM is unbelievable, just as described by all of the other poor souls that have had horrible experiences with them. You have to encounter it to understand and appreciate the true lack of interest in the customer. I tried to have my credit card removed from my account because they were over charging it at renewal. All I wanted to do was be able to renew online and select the service of my choice at a price I picked. Sirius XM said if they removed my credit card, they would have to send me a bill at a cost of nearly $3.00/bill. If I then order online, I would have to call customer service and ask to have the fee removed. There were no other options!

I had an account with them 5-6 years ago, and cancelled. One day, out of the blue, I got a call from them offering a 6 month trial subscription for only $25. I still owned the old receiver, so I decided to try it and put the receiver in a trailer I own and use 3-4 times a year. I figured if I had music, I would probably listen to it. I only ended up turning on the receiver 3-4 times, and had to call them each time, to get them to send me an updated signal, and I finally decided it just wasn’t worth it. I never renewed my subscription, only to find out months later that they automatically billed my credit card anyway. I called to speak to them, and was put on hold 7 different times by their representative Joseph, and finally told me “tough **!”

I'll never sign up for XM Radio again! After our prepaid subscription lapsed back in December 2011, the direct calls from XM started, every night, at the same time for weeks. Every time that I did decide to answer their calls, I told them, "No! I was not going to re-subscribe and to quit calling!” I had paid for the first 2 years of our new vehicle with a check, so they couldn't slam my card like they had with my last new vehicle.

I have been on hold for 45 minutes with their customer service trying to cancel my account. They had automatically renewed the account 2 weeks ago and just contacted me since the credit card in my account was no longer valid. It is not possible to cancel online. It is only possible to pay online or to add a new subscription online. You can't cancel online and can't get through to them on the phone to cancel.

My radio broke due to my power cord has busted and I bought a new one. I checked it with the old one and it looked like the correct one, however, when I plugged it in, the power plug on the radio broke. I called Sirius and explained what happened, and all they said was, "Well, because your radio is no longer under warranty, you can buy a new radio or cancel your service." So, I cancelled. I even told them I would renew my membership if they would give me a new one. I was a member for 6 years, and had I bought a new radio, it would have been my fourth one. What a joke this company has become. I am extremely dissatisfied, and I will never ever go back to them. They're a joke. I hope this company fails and goes under.

I've had XM radio since 2005. My husband got his in 2006. We have paid about $1,800 in charges over the years. In April 2010, I renewed my husband's account to be a Lifetime account for $399 plus tax. I was told I couldn't renew mine at the same rate and terms until my subscription expires in March 2012. I haven't even received a renewal notice by email or regular mail. But, they do send emails regularly pushing new products. Fortunately, I remembered that it was to expire in March or April.

My Sirius Satellite Radio was due for renewal on March 9, 2012, so I called their consumer line about a week prior to that date to tell them I would not be renewing my subscription. The rep tried to talk me out of it and said she could offer me a better deal, but I stated that I can't afford it and can't renew it. She agreed to not renew and we ended the call. Today, I found out that they charged me to renew my subscription. I called customer service and then they transferred me to the cancellation department. Apparently, the first time I called I was supposed to be transferred to the department that handles cancellations. They said they would credit my account in 7 to 10 business days.

What happened has happened so often that I can't remember the number of times. I log in to listen online (I'm a paid up subscriber) and it tells me my username or password is wrong. So I apply for a new password. It gives me the place to choose a new password and I do. Then it tells me I'm now ready to log in. I have to fill in log in info again and it tells again my username or password is wrong. I have used the same username for a long time and have my password printed on a taped piece of paper above my computer so I won't forget. It doesn't matter. I still can't get on whether I use old password or new one.

I became a lifetime subscriber to Sirius in September of 2009 with the Sportster 5 radio package for my vehicle. This was the top of the line radio at the time. Half way through 2011, the device suddenly stopped working. The message on the screen read "Antennae Not Detected." I immediately contacted Sirius and they stated that I just needed to re-send the signal to my device. That didn't fix the problem. So I went to Best Buy and purchased a new vehicle kit, thinking the issue was with the antennae. I paid Best Buy to install the new vehicle kit, but it still did not fix the problem. Best Buy informed me that the Sportster 5 itself was no longer working.

I cancelled four radios in 2009 and Sirius has been using auto credit card charging until December 2011. They do not respond to my request for 2 plus years of refunds on four radio subscriptions valued at over $ 1,000. From what I see over the internet, this is their behavior. There should be a class action law suit.

I called to cancel my service and was told I would get a prorated refund. Three months went by and no refund. I called to find out where my money was and they could not access my account. This has happened twice. The second time I was given a trouble ticket # and was told I was to be called back within 7 - 10 days. Seems to me they are just trying to avoid the issue.

I called on 2/23 to cancel my account with Sirius Radio. After much discussion from the account rep, I told him look just cancel my account! Apparently, this is something they don't understand. On 2/29, they charged my checking account $199.65 for a years service. I called on 2/29 and discussed this at length and I was told I would get the credit and 2 months "free" service till the end of April, then they would delete my credit card info and paper bill me, telling me I can cancel at any time. Okay, I was good with this especially since they pulled this crap last year and billed me a month early.

I called Sirius XM in mid-December 2011, and indicated I would not be renewing my subscription, and I was told this was recorded on my account, and since I was calling early (ahead of my subscription renewal date), and there wouldn't be a need to contact them further. I was also told I could ignore any future billing if I received any, because I had already cancelled and taken care of the auto renewal they would perform. I don't trust this kind of comment from their customer service! I wasn't concerned about this, since I had paid for my original subscription by check, and I knew they couldn't automatically withdraw funds from my checking account.

I am going through a scenario where Sirius XM charged a credit card that had been expired for 10 months. By the time I found out about it on my credit report, my credit rating had dropped from a 725 to a 622. I am currently under contract buying my first home and this low credit score is virtually making it impossible to get a home loan. On my first time calling Sirius they wouldn’t issue a refund due to the credit card being expired. Even though they charged it without having the newer expiration date, they would not issue a refund without the newer expiration!

XM Will Not Cancel Service: I keep getting emails that my service has been automatically renewed. Since the credit card I have on file with them is no longer valid, the charges won't go through. I contacted XM after the first email and told them I do not want the service renewed, but they keep sending me emails telling me the account is overdue and charges are still being accumulated. I do not want this service any longer and they refuse to turn it off. I went to their website and tried to delete the old credit card information, but their site will not allow the old card to be deleted without entering as new one. I will not authorize payment with a new card and will not pay for service I don't want.

Sirius Satellite Radio has reduced the number of NPR channels that were originally offered when I enrolled six years ago, from three, to recently a remaining one. To access the new public radio replacement, the subscriber must pay an increased fee for the "premium" channel. This is similar to the tactics being used by AT&T with iPhone users, and was attempted by Netflix with DVD subscribers, the old bait and switch. Lure the customer, and then provide less than what the customer understood he or she was going to be provided with. Or, to put it another way, the old shell game, now you see (hear) it, now you don't.

XM Radio keeps charging me for hook-up fees and royalty fees because they keep disconnecting my radio, yet they cashed my last check then disconnected me. They are money-hungry people. I paid over $100.00 on my account in less than 4 months and they disconnect my service. I told them they had no right as I had plenty of credit on my account to keep my service going and they still cashed my check then disconnected my service. Now, they are charging me for another year of service and hook-up fees. Hell no. You keep disconnecting me and shouldn't be. I am not paying. My account has been paid in full for the year for the past 5 months so go screw yourself XM Radio. You will credit my account for any charges and you will also give me credit on my account for the continues inconvenience of your screw ups.

I subscribed to XM Sirius satellite radio for 2 years. I paid each year in full with a check (not credit card), as I was not interested in signing up for automatic renewal. When my subscription expired in December of 2011, I decided not to renew, and wrote CANCEL across the invoice and mailed it in. When the sales people called me to try to sell me "special packages," I told them "I want to cancel." They told me I had to call customer care myself. I did call customer care myself numerous times. But after lengthy waits of 15-20 minutes on hold, when I told the operator that I wanted to cancel my subscription, I was abruptly "disconnected" each time.

SXM has been charging my credit card account without my consent. I used the account 1 month and they have charged me nearly $300 since July of last year. I called them to cancel/ get credit for services not received and they asked for $75 because they gave me a discounted radio. I never agreed to charges for service or $75 cancellation fee. They said they sent it to me via email, which I never received. They won't let me cancel unless I pay them $75.

I called to cancel my subscription. They told me that I never called. They have now turned my account over to a collection agency. This for $35. I have filed a complaint with the Attorney General of MA and of VA.

On January 14, 2012, I received a pamphlet from Sirius informing me that my subscription would be renewed in March. I decided to call to see if there was a cheaper plan that I could subscribe to. The person I spoke to was named Rebecca, and she was working at a call center here in the US. While reviewing my records, she found out that I had called six (6) years ago to cancel service for a second radio.

I have a portable XM radio and one in my new car. I tried a few times to get both radios on the same account but had trouble with customer service. They refused to join the radios on one account until my current subscriptions ended. I did get them to remove my ex-husband's radio from my account just a day or two before my radio term was going to expire, but said they couldn't join my portable account and car radio account at that time. I ended up letting my portable radio one-year pre-paid term expire, and then waited for the car radio trial to expire, I think it was about one month later.

I agreed to a one year subscription in November 2010. In October 2011, we called to cancel the service so it would not renew. We had service in my wife's name on a previous car so we knew we had to call to cancel. We received a bill for renewal even after calling to cancel. We returned the bill stub portion stating we did not want this service and would not be paying the bill. In January 2012, we received another bill.

I called CS on January 13 2012 and spoke with a foreign accented person that did not understand what I needed although he said he did. Today February 17, 2012, I checked my subscriptions (4) and he had 2 wrong. I called CS again. This time, I was on the phone for 42 minutes and on hold over 30 of the 42 minutes. I finally hung up without my issues being resolved. Sirius is close to losing my 4 subscriptions.

I discovered at 3 a.m. on 2/17 that my checking account had been debited for $185.58 by Sirius. I had no contact from Sirius in months. When I called to speak with a Customer Service rep, I was told that my service automatically renewed and that I had agreed to that when I agreed to a special 6-month promotional offer. Six months ago, I had called to cancel my service because of an automatic charge on my Visa. After apologizing for my concerns, I was offered a 6-month plan for $37.50. Never would I have agreed to allowing access to my checking account without my direct authorization. I asked to speak to a manager, Lanesha, who explained again that the renewal was automatic and that it would take 7-10 business days for my refund to appear in my checking account and there was really nothing else I could do about it. This is outrageous!

What was once advertised free access to a number of NPR regional stations, has in the past two days, been suddenly replaced by one, necessarily edited station. What was once three choices, has been winnowed down to one! Increasingly loud and shrill advertising for other Sirius station specials has added to my dissatisfaction. It is my opinion. Sirius will soon increase fees, and continue assaulting us with one-brand advertising. Please contact me at **.

I called and paid for my past due usage and signed up for a 6 month plan with Ella. Radio is still not working so I was transferred to technical support which got disconnected even before being answered. I called back and went through about a 15-20 minute process and it still not working so he was going to transfer me somewhere else which after 13 minutes of holding I hung up. I called back and held another 10 minutes and then hung up and called back and still on hold for over 16 minutes while filing this complaint and now it is ringing with no answer.

In March of 2011, I traded my old vehicle in for a new one. At that time, I spoke with SiriusXM and they promised that the remainder of my time would be transferred to my new car. Three months after my free trial ended, I was flooded with calls from SiriusXM about payment. At that point, I was told that they could not transfer service to my new car. I was livid and cancelled services and was refunded a small portion of my remaining time.

Worst company I have ever dealt with and we all wonder why there is such a scare about ID theft. Get this, I bought a car in 2010 and purchased a paid in advance three year contract with XM. In late 2011, I traded the car in on a 2012 car and call XM to have the three year contract transferred to my new 2012 car. They said, (total lie I think) it was done and good to go. Three months later, my radio is turned off. I call them and their response is that some lady who bought the 2010 car I traded in called in and had my account closed and refunded the remaining balance of the three year contract to her credit card!

I signed a second account for my boat on 6/14. I only use my boat for 3 months-June July, and August. They said I would only be billed for the 3 months. As it turned out, they continued to bill me. I wish there was a different company I could take my business to.

I have been notified by a collection agency (EOS CCA, Norwell, MA) that I have a past due account with XM Satellite Radio in the amount of $32.14. I had a lease car with the service and I had a second account with a portable radio. Both had multiple year agreements. I let the first one expire and never heard from XM. Now, I have received a notice stating that an account I had paid in advance for the XM service will expire when the lease on the car ended. Now they say, I owe $32.14 because I never cancelled or renewed. I truly do not recall being told by XM that I owed them for an extra month, because the multiple year arrangement expired. I feel this a scam.

I paid almost $600.00 and was told I could switch it to 3 cars for free and would be charged a small fee to move it after that. After 3 years, I purchased a new car when I tried to switch to the new car I was told that a lifetime subscription cannot be moved to a different car. I escalated the call and was told someone would get back to me in 3 business days. It has been 5 business days and no call backs.