SiriusXM Satellite Radio Reviews

I got a collection letter in the mail, no notice or anything, just a collection notice. After sitting on hold forever, the collection lady tells me I have to cal Sirius directly, and hangs up. I then call Sirius, and they explained to me that even after they issued me a refund back two years ago, for the service that they now have calculated that they gave me the wrong amount, and want it back. I tried to fight it, saying that it's your mistake, and two years ago is a bit long to try to collect something. Then, I was told that I really didn't have any choice, and that it would affect my credit rating. Really? All over a ** radio!

After many hours on the phone with their so called customer service, I have come to the conclusion you are like, in the Eagles Song, "Hotel California." Able to "check in, but, never, never able to leave". I hope everyone else has much better luck in dealing with this company than I have experienced. In my opinion (and I do realize that everyone has an opinion), they should be put out of business.

My wife and I purchased a vehicle with an XM system. It came with free 6 months trial. Once the trial subscription expired I contacted Sirius XM and purchased a 3-month plan. Why only three months? Because it was expensive and I wanted to see if it was really worth it to me. Meanwhile the Sirius XM system broke down for the second time in my car and we decided to let it expire. Move forward several months later to today and my wife is checking our bank accounts and Sirius XM has debited over $191.00 from our account unauthorized! We immediately got on the phone with them and were transferred several times. We were told that they couldn’t refund our money right away but promised it within 72 hours. After reading the threads here I am very concerned that we are not going to see our money anytime soon. How can they do this? We asked for proof that we authorized auto renew and they went silent. This is stealing plain and simple. I would love to see these people in court and why hasn't that happened yet?

How do they get away with this? I setup 2 accounts by phone and specifically stated that I did not want them to auto renew. Of course, they auto renewed it and auto billed me without any notification.

I requested to suspend and then later cancelled a 2nd subscription that I had purchased as a gift that wasn't being used. Sirius has kept on billing me every 6 months for 1.5 years and is still refusing to return the funds. When I set up the 2nd subscription, the customer service representative added (and documented it in the call) a 3rd subscription that was impossible to have done at the special rate (since it was past the deadline.) Despite proving this to Sirius, they have yet to return the funds.

I called in response to a letter that offered to let me keep things the same, instead of paying "only $1.54 per month more" for their services. By the way, an increase of 14% is substantial. Just how stupid does Mel ** think his customers are? In the process of doing so, I learned that they had been charging me for a radio that I did not own. Let me be clear, not one that I owned, and forgot to cancel, but one that I never owned. They had been charging me for 2 1/2 years. We know this, because it is the only radio I have ever owned, that was an after-market radio, and they claimed that I had two of them.

When I called to have my new cars radio put onto my account, I was informed that I would need to call them after my trial to pay for a years subscription. I had just paid for a year in October. After explaining this, I was told that I would have to prove that I made payment to them and they would look into it. I told them no, I just spoke with them last week on what needed to be done when I change cars and they said, just give them the new radio ID. After thirty minutes and no supervisor or manager available to assist, I went online to view my account only to find out that they cancelled the old service and were issuing a refund!

I urge everyone to stay away from Sirius XM. Their accounting process is hideous. I have been trying to get an error on their part corrected for 6 months, still to no avail. I wouldn't give them the satisfaction of paying for their service ever again, after the hassles I've gone through!

I paid online with a debit card. I went to my bank statement and saw that I was billed twice. I contacted customer service, which is in India. They changed story then told me to update my account so the refund could go in directly and I would not have to wait 3 weeks for the refund check. This method will take 10 business days (2 weeks -- gee big difference).

My husband and I have had an XM account for about 10 years. Over the course of that time, we've purchased new vehicles and subsequently, added new radios to the account. My husband's new truck has a Sirius radio in it and the free trial period was about to expire, so I called to have it added to our main account. I was told they couldn't add a Sirius radio to our account unless we paid for a year in advance. We have paid quarterly during the entire 10+ years and I pay off an invoice. The customer service rep said, I had to put my credit/debit card on the account so they could automatically charge to it. I refused and he was not happy. Furthermore, I refused to pay for an entire year in advance. I was told, I couldn't get the multi-radio discount since the accounts can't be combined and no discount could be given since I didn't pay a year in advance. So now, we have to pay full price and will be charged an extra $2 on the bill for not adding a credit/debit card. When is another satellite radio company going to come along with better billing practices? Jeez...what kind of racket does this company have going on?

Sirius has been charging me for over a year for a car I no longer own and haven't owned in a year. I contacted them a year ago when I sold the vehicle to explain I needed to cancel my service. I was then told that there's no record of an account in my name that could be located and was assured I was not being charged.

Both my wife and I really liked "The Village" and we're very unhappy when we discovered that it was no longer accessible on our XM radio. We like other stations, but "The Village" was one of our favorites. Oh and what happened to the World Junior Hockey Championships this year? Gone! What's next, Major League Baseball or Classical music? The company is really losing our confidence and their credibility.

Their accounting is the worst ever! I just received a collection letter, saying I owe $82.41. I cancelled their service 4 months ago. Every month, they send an email saying I owe them, or they will turn the service off. It's been off for 4 months! Every month I call and sit on hold with them for an hour, while they "check on the account".

I listen to XM everyday but I am unfortunately forced to let them go due to their inability to maintain their word and their inability to keep customer care a priority. I was quoted $165 as a "rollover" plan that would follow my trial period. The day following my trial, I found that my traffic and weather was not working. I called to ask and they apologized for the mess up. Soon after all my serves were restored, I received a bill at my home for $306.14.

I was driving to work this morning and my radio lost the signal and had a message to call Sirius with a number to call. It took 3 attempts for these ** to find my account. I finally got a manager on the line, they had cancelled my subscription by accident and claimed someone else had called in to do it. Long story short, I asked them what they were going to do for all the inconvenience and he said he would give me a 7 dollar credit and throw in another 5 dollars. I told him to just cancel my account and shove it. I felt like I was talking to Peggy like in the Capitol One commercial.

First XM over charge me by charging my credit card without my knowledge and then I had a very hard time getting a refund. I called regularly for 3 months to before I received my money back. At that time I told XM they could not charge my credit card again without my permission, and they reassured me I would receive an emailed bill next time. But then again they charged my account without notification. In the meantime I changed my credit card due to unrelated issues. So XM started contacting me to renew my contract but I said I no longer wanted XM. But XM sent a bill to a collection agency without ever notifying me or explaining of what the bill is for. Now I have a collection agent after me.

I also wish to register a complaint about Sirius-XM's sudden removal of the The Village from their satellite radio service. As far as I'm concerned, that channel was the only one worth owning satellite service for. You can get 10 different channels of every other genre of music. The redundancy of these other genres is ridiculous. I always purchase multi-year contracts for Sirius-XM, and it is mainly to be able to hear American Folk music. Now they want me to pay extra for an internet service to hear what I have already paid for! I will no longer buy multi-year satellite service.

I sent a check for renewal in early December, but my connection was not working until customer service finally turned it on in late January. Sirius, however, would not reimburse me for the lost six weeks of time, even though it was already paid for and by their records, they had cashed the check in early December. They said I would be given a month credit on my account, but the credit could only be used if I renewed my subscription with them. So in other words, they took my money for 12 months but only gave me 10 and change and said that if I wanted to get the rest of what I paid for, I would have to pay for something additional. Needless to say, this will be my last business with them.

I have Sirius and XM Radios and am a customer for several years. I was offered 6 months for $25 on both auto radios (totaling $50+). I was billed $208 total. When I refused to pay the total amount being billed, the transaction was processed and I requested to speak to a supervisor (all on the same call). I was transferred to customer service and was promptly disconnected. I called back many times and each time I was either put on hold (for over an hour on one call and eventually hung up) or the call was disconnected. While on hold on the house phone, I tried calling on my cell many times and every time the call was disconnected. I am still on hold on both phones at this point.

I get annoying phone calls that my service will be canceled if I do not pay the invoice sent. Well, I no longer want service so I did not pay the last two invoices. The telemarketed phone call is deceiving. Now that I have not had service for three months, Sirius bills me for $37. 90 for something I do not have. They will now send my bill to collections if I do not pay for a service I do not have! This is deceptive and greedy. Why don't you just cut the service and not bill? You are only looking for money from your annoying process.

I entered a yearly agreement for $77.00. After six months, the charged my card $100.00 for a yearly renewal. It took 30 calls, and a whole day to get my account canceled. They told me I should receive a refund in 10 - 20 days. I work in a finance department, and I know refunds only take 2-3 business days. After reading several comments, I'm going to call them back and demand a cancellation confirmation.

I have had XM radio in my car. On 12/31/2011 I renewed the service via a credit card and when I tried to turn the service back on (it had suddenly stopped), I couldn't. I tried calling several times and as usual couldn't understand the call agent or during the process the moving through the automated menus the call was dropped. Today I tried again twice. The first time I couldn't understand the agent. The second time I asked where the call center was and was told Egypt. I asked for a representative in USA and was told he couldn't transfer the call. I asked for a supervisor and was told that it would be 5-10 minutes before a supervisor could talk to me. I will cancel the payment that was made in December and the XM in the car can stay off.

I was an XM subscriber since early 90s. I used to praise XM—not anymore. I was first disappointed when I found out if I wanted to listen online I had to pay more. Why pay when I can listen to AOL radio all day long for free? I tried to download app on iPhone and the same thing: got to pay more. The whole idea was music with no commercials, and now they play commercials. Oh, you don’t want to hear commercials? Pay more. I started paying $6.99 quarterly years ago. I think it’s up to $29.95 for online streaming now.

My husband called to cancel his subscription in Sept before six months renewal hit the credit card in Oct. In mid to late Nov, I noticed a charge on the card for $86.09. My husband called to see why we were charge and they said they had no record of him canceling the service and they only could give us a refund for the remaining five months which we would see on the card in 10 days. In December, I noticed that the card still was not refunded and had him call again. I'm not sure how much they said they would refund but my husband requested an email to confirm the refund.

In Nov 2011, there is unauthorized billing of $157.83 for renewal. I called Sirius and they talked me into staying but said they would credit me $70.99 on my credit card to reduce the annual fee. In Nov 25th, no credit received, I called again and was told that the credit was going to be $56.99 but they now said they did not have my credit card to put the credit through which is why I did not receive. Now, they tell me they are going to mail a check for the refund. Funny that they had the credit card when they wanted to charge me.

Sirius XM pulled a bait and switch with their renewal offer. I was sent an offer to renew my trial subscription. The offer stated I would receive 2 months free as incentive to pay for 1 year in advanced as opposed to paying month to month. Well, when my service was turned off, I called to check the status. Sirius XM had cashed my check but had no intention of renewing my service. Because I called to check on it, Sirius XM said they would renew it for one year. When I finally got a chance to confirm, the service would last 1 year and 2 months from today. Their associate tried to convince me that I was paying for 9 months and getting 3 months for free and my subscription would end in one year. Sirius XM has no concern for taking their customers money without giving them the services promised in a written offer.

I started a Sirius account on my Chevrolet Silverado that had expired XM programming that came with my vehicle. Last year, I was delighted to discover "The Village" and it soon became my favorite station.

Sirius XM removed The Village station from their channel lineup with no notification. A Korean station has been substituted. No notice was given. Numerous calls to XM only produced the comment that it was a "management decision". XM has stolen a service that I paid for. They said I could cancel and receive a refund. They would not say why the Village is no longer available except over the internet at an additional charge. They would not understand that internet was of no use with the two radios that we use. The telephone personnel do not care about their customers.

I signed up for lifetime subscription of XM when it first started. Now, it is all one known as Sirius. I bought a new vehicle, which of course has Sirius. Damn company will not let me transfer my old to the new. It would be nice to find out what can be done to correct this. I don't believe the consumer should have to pay when a company merges. They should allow the transfer to be done at a minimum, if not free transfer. Guess one needs to post and create web sites about the ** customer service and dedication to its listeners.

I have had a subscription for several years to XM Radio, which later became Sirius XM radio. I, and who knows how many other people, listened almost exclusively to The Village. This satellite radio station is the only one I know of anywhere to carry a comprehensive folk music line-up. Without notification, Sirius XM dropped the station for Korean music, a move that astounds those of us who listened to The Village. Can there really be more people who would listen to that? To add insult to injury, they moved the station to their internet listening lineup, but are charging us extra to listen. The congress has long supported diversity on the airways. I can't help but feel that, by dropping this station, Sirius XM has violated the spirit of this diversity, if not the legalities.

I got a 5 month promo and specifically asked them if it auto renewed to which they said yes but we can override that if you talk to a manager. I went through all the hoops with the manager and was recorded, etc. So now I didn't realize I was re-billed at regular price a few months ago. I was lied to and I called to complain. I got managers and nobody was willing to do anything. I asked why I wasn't even notified with a bill or a statement and they said it was impossible to override the auto renewal and that the only way to get a statement is if you don't have a credit card on file. The only email I received was after my supposed renewal date, saying we want you back and was for $77 for 12 months.

I purchased a 1-year subscription for my husband, and I was told they could send me a free unit for my car for just the tax and shipping and that I could call and turn on the service when I had it installed. I confirmed what charges they would be charging me three times and that no service would be started on the second subscription until I called. I got my credit card statement, and there was an additional charge for $48.02 not discussed.

After purchasing a new vehicle and seeing the XM Radio ads, I inquired about rates. We agreed upon a great rate, which I verified multiple times and asked them to include in the notes of their system as I was also going to purchase a portable device for another vehicle. When I called to activate the portable device and tried to verify the price again, they said that they would not honor the price because the initial sales rep quoted me the wrong price.

In mid to late December, I contacted Sirius to update my credit card for my quarterly billing. Upon completion, I was offered "for just shipping and handling of $10.81, a new radio at no additional cost". My radio is built into my Tiguan so I had no need, but I asked Jade (I think) if my husband who has a separate subscription with an old radio could use it instead. She looked at his account and told me all he had to do was call in and activate the radio under his name. Sold! Then she told me there was a 2 for 1 offer with no additional charge. I asked her, "so I get 2 radios with just 1 shipping fee?". She said yes.

I am a US Marine who went overseas on orders with my family. I say this not because of entitlement but because we are protected under the Soldiers and Sailors Act for companies who take advantage of us when out of country. I called SiriusXm to cancel all of my services. The radio in my car was cancelled but the two portables were not and I was continually charged from 2008 to 2010. Once I discovered I was being charged for the two portables I no longer use, I contacted them and was told they will not refund and I should contact my credit card provider to reverse the charges and investigate.

I love XM Radio, but just a few months ago they decided to start advertising XM stations whenever the radio powers up. I bought the service (2 radios) to avoid commercials and this poses a danger on the roads. If I am in a parking garage and I start up my car., the XM radio comes on automatically. As soon as I reach the street the radio comes on and a commercial is playing. This forces me to be distracted to change the station back to my favorite XM station.

I leased a new vehicle that had XM Radio in it . At the end of the term of my trial subscription, I was solicited by phone to purchase a lifetime subscription to XM Radio for 499. I was told that could transfer that up to 3 times. Red flag.

I have a lifetime subscription and was told I can transfer my service to a new radio when needed for no charge. When this was necessary they attempted to charge me $75 to make that change after complaining and threatening legal action they made the change for no charge but that aggravation should never have been necessary.

As stated elsewhere, customer service is a nightmare. It takes forever for them to allow you to cancel service. This is even the case if you are merely trying to transfer service from a damaged radio to a new one. Afterwards, in both cases, customer service will call you up repeatedly and give you the hard sell on why you should come back. My service ended on 1/6/12 and I have received three telemarketing calls from them in the meantime. Plus, they have a tendency to call between 5-7 pm, traditional dinner times, making matters more annoying. The radios tend to be garbage. This might not be the case if it comes installed inside the dash, but I have not had a sportster or Starmate last more than two years.

I have tried since October 2010 to cancel my service with no success. I have not been able to reach a live representative at their call center despite multiple attempts and atrociously long waits on hold. They refuse to process your cancellation order via email or US mail. I sent two separate letters and no action has been taken either time. I read online that even those who reach a live representative to cancel service have discovered later that their order was never processed. In subsequent contact with Siriux XM, they were told that "There is no record of you calling in to cancel." They continue to bill and accrue charges on your unwanted account.

I purchased a new vehicle in November 2008, and after the 3-month trial ended I continued service for 2 years and pre-paid. That service ended in March 2011 and I renewed the service in April for 5 months which I again prepaid in full. I was not informed that the service would continue automatically after the 5 months ran out. Needless to say I was very surprised when I received a bill saying that I owed for a service that I did not agree to. I was never told that the service would continue automatically. I called the customer service and after waiting for 5-10 minutes I spoke to someone who did not resolve the matter. I asked to speak to a supervisor and after another 10 minutes the supervisor gave me the same run around and insulted me by saying, “You should have been informed that this was an automatic renewal.”

I started service with XM somewhere around 2006. I have not used them in years. Yesterday I got a collections notice from EOS CCA for $35.58. I do not owe XM one penny. I will not under any circumstances pay them one penny. I contacted EOS CCA and they refused to discuss it. I contacted XM and after 30 minutes I finally talked to a supervisor who refused to do anything. This is fraudulent billing. If they pursue this and damage my credit score (currently 819), I will seek damages in civil court. Their illegal and fraudulent behavior is reprehensible. I will fight to the end of time to stop them.

On Oct. 20, 2011, I wanted to add one internet satellite radio to my wife's Sirius account that had one car satellite radio installed in there. I was talked into an additional car radio for roughly the same price for a 6-month trial at $35.21 for 6 months and $30 + $9 shipping for my radio in the car. I added my credit card to my wife's account and stated to bill my card moving forward. They billed us both. It took about 90 minutes and 5-6 different people to refund the money. Calls sent me to Philippines, Egypt and about 2 in USA. On Jan. 10, 2012, I see my bank statement has been charged $35.21 again? I haven't spoke with my wife yet.

I have been a Sirius user for about four years now. My wife just subscribed to a multi-radio SiriusXM contract when she purchased her new vehicle. We have been trying to stop a Sirius radio billing, no luck. Just keep getting put on hold and stay in a loop. We have now spoken to at least 12 different people in several different countries. This is without a doubt the worst customer service group I've had to deal with. They really have no customer service. You can't seem to get a hold of anyone in the US to work with. I'm cancelling my account. Actually, I would not give them a one star. I would give them at least a -10 stars.

I subscribed to a multi-year SiriusXM contract when I purchased my vehicle. I just received a notice in January, 2012, on the same day the service stopped working, to tell me the service would be terminated if I didn't pay. I was not notified that the service was even coming due! I called to re-up my contract and was told that I must first pay the two months, Nov & Dec, that were not covered under the first contract because the service was still available in my vehicle.

Breach of contract? I was a sucker and signed up and paid for lifetime subscription. They recently told me my internet access is canceled unless I pay more. Anyone have any success with refunds?

In 2009, we bought a new vehicle and purchased the lifetime membership. We were advised that you could transfer the membership up to 3 times at no cost. After that, there was a $75 fee for each transfer.

I had free service in a new car and allowed it to lapse, because the programming was schlock. They called me, and I was told that new channels were being launched that would be consistent with my music preferences. I signed up for a year. The new channels were launched, but they were only for internet and not car radios. So they lied.

This is the worst company I have ever dealt with when you need to remove service. I am consistently disconnected, and then, they misrepresent the credits and charges you will incur.

I tried to call per the directive of my billing statement on 1/5/12 to cancel service. After multiple attempts in which I was hung up on, or not answered, I tried to cancel online via chat. The service rep again referred me the main number which again no one answers. I had to contact my credit card company and have my card reissued in order to stop the billing.

I called to have them cancel my old account after they tried to auto rebill my credit card for a car I had traded in the previous year. They do not allow you to cancel your account online, but you can add new services online or subscribe online (warning sign #1). The customer rep said they needed a credit card for my new account, even though I had just paid my new account for a year in advance a few months ago. I told them not to auto rebill my card for the new account. They said that was the only option. I said fine, cancel my current account and refund the balance. The lady on the phone refused to cancel my account and kept trying to explain to me that auto rebill was a good thing.

I bought a lifetime subscription from Sirius. My radio receiver quit working. When I went to buy a new receiver all I could buy was a SiriusXM. The salesman at BestBuy told me it would work for my life time subscription. I had all but mounted the new receiver in my vehicle and called Sirius to activate the subscription to the new radio. I was told after much discussion with a foreign speaking person that my lifetime subscription was not transferable to the new radio. Even after I explained I was told when I bought the subscription that I could transfer the plan to 3 different radios, I was told they could not honor that promise.

On 7/1/11, I purchased a 5-month trial subscription which was to end on 12/1/11. I called Sirius to cancel on the morning of 12/1/11. The man I spoke to said, "Oh, no Paula you are good until 1/29/12. So just give us a call on 1/29 to let us know that you want to stop service." On 12/2/11, I was charged $32.75. Today, 1/2/12, I called to find out why I was charged. I was told that it was for my quarterly renewal, that would end on 2/9/12. I explained my call of 12/1/11 stating it was good until 1/29/12. I was then transferred to someone else. When I explained to the second rep how I had been the ending trial date was not until 1/29/12, she said, "That's unfortunate. Now moving on, your subscription is good until 1/29/12." I interrupted her three times to come back to my being lied to by the rep on 12/1/11. Each and every time she came back with "Well, moving on now..."

I cannot rate this business with anything but a negative. Like many others on this forum, we purchased a "lifetime" subscription for our Jeep in 2007. We were told that we could transfer this subscription up to 3 times for a $75.00 fee to a new vehicle. I even asked the CSR what happens 5 years down the road and Sirius will not honor this agreement. I was told as everyone else that there would be no problem. Today I called to transfer this wonderful "lifetime" subscription only to be told they could not.

I had 3 'active' Sirius radio subscriptions, one 'lifetime subscriber', one '1-year' or annual, and one '6-month' subscriptions. I called Sirius informing them I intended to pare down to one radio with my 'lifetime subscriber' and will allow the other 2 to lapse by not renewing their subscriptions. Sirius immediately 'interrupted service' on the 2 radio subscriptions. However, Sirius continued to mark them as 'active' and continued to bill me $235.89.

I received an email for a special offer of one day only on 11/24/11 to purchase radio package for $99.99. I placed the order and was assured by the sales rep that I would only be charged $99.99. I also purchased a one year plan on the new radio and renewed a second radio for another year. I received my credit card bill on 12/29/11 and found that I was charged $225.20 for the $99.99 radio package. I've spent the last hour on the phone with Sirius and either get cut off, hung up on or transferred. So far, no one can help me. I have records and copies of all transactions to prove my case. I would like to file a complaint, claim, lawsuit, anything to get Sirius to credit my bill and change their poor customer service and false misleading practices and advertising.

I called to discuss my renewal and credit owed for 4 months of suspension due to a stolen vehicle. I spent 102 minutes (six different calls) on the phone. I was hung up on, disconnected twice and after getting to the 6th person, I told her if she offered me free service for life. I didn't want it; I cancelled all 3 cars. I cannot rate their customer service any lower. I cancelled the service. Hopefully, I will never hear from them again.

I was denied access to at least one of their channels. Sirius told me I could access the channel if I purchased a new radio, or paid for an online subscription. I am a paid lifetime subscriber. That implies access to all that Sirius Satellite Radio has to offer, at no extra cost, and for my lifetime. I have been denied this. I sent several (angry and getting angrier) correspondence to their customer service, but the problem was never resolved.

I began receiving phone calls. I spoke with 3 reps who all stated that they needed to "update my account and billing information". I told them that I would be happy to log on to my account and take care of it. I figured they were scamming because who in the world would call to ask for billing information over the phone? I was finally told that I had an outstanding balance and that the calls would not stop until I paid. I have renewed the account once online through the same account used when I bought the car. I was just told by an online chat rep that I was never sent an invoice or renewal notice because they did have an email address.

I purchased a lifetime plan based off the sales representative telling me, I could transfer the plan to any vehicle for a $75 service charge, up to three times. In 2009, I traded in my vehicle, and transferred my service. Now, my lease is up, and I need to transfer to the new car I bought, and they informed me I could not transfer the lifetime plan, even though they can see in their "notes", where I was told I could transfer to any vehicle. They are refusing to reimburse, at a prorated rate. Customer service has been horrible. I get disconnected or hung up on, every time I press the issue. I'm looking into how to sue and file complaints. Sirius radio has been doing this for too long, and consumers should be aware. They told me, "too bad" and they would do nothing for me.

I just received a collection notice from Sirius XM satellite. I called Sirius only to have waited for 15 minutes and told that I was on a quarterly billing. My last payment was supposedly in July 2011. I'm not sure how this is so considering I had paid 1 year in advance to receive a discount on the yearly subscription. After being circulated back into the system, my call was picked up 10 minutes later.

Sirius refunded me much less than they owed me. When I called and point the problem the Sirius representative will simply hang up on me when I finally get through explaining the situation. They also lied to me when I signed up. When it comes to billing they are a complete fraud. Sirius, beware! We will never use Sirius again.

I give them one star for the music only. Their billing practices border on illegal. I was charged for services I did not receive. I spent hours on the phone, over several months, to rectify this issue, with no positive results. When I signed up for a six month service, for a portable XM reciever. I was told that my service would expire, since I paid cash, and did not want an automatic renewal. This is absolutely not the case. Even without a credit card on file, XM will continue to bill you for the next six months, then send the invoice to debt collection, even though I tried to cancel this service, and rectify the issue. As a tip for others, If you cannot get resolution, go directly to the "cancel my subscription" option by phone, where you will get someone who has the autority to fix errors. You cannot do this online, or with a customer care representative. Better yet, try out Pandora, as it is a much more positive experience. As of June 2012, I will no longer be an XM customer, and will cancel my last account. You would think they would get the message and change their practices, but I see this has been going on for years.

A new car came with 1 free year of satellite radio and Travel Link. Sirius refused to give me the free year. I have contacted Chrysler and the dealership and they still refused to give me the service.

We purchased two vehicles with a 3-month trial period of XM Premier with NavTraffic. We received a solicitation to continue our service. I completed the forms for both vehicles to renew for 3 years XM Premier with NavTraffic. Our credit card was charged for $566 and $564. We were not receiving all of the channels associated with XM Premier. We contacted Sirius XM on Sunday, December 18th. We spent 45 minutes on the phone with a customer service representative who insisted we paid for XM Select with NavTraffic. We actually have a paper that says we are XM Premier with NavTraffic. Upon request to speak with a supervisor, our call was disconnected. We again spent 1 hour and 20 minutes on the telephone with Sirius XM on December 23. We spoke to a supervisor who told us the paper is an error and he would need to collect additional money from us for us to be XM Premier with NavTraffic. He offered to escalate the issue but indicated it would take 3 to 5 business days to receive an answer. We are disputing our credit card charges for the XM packages, and it is unlikely we will use their service again.

I initiated service on 4/28/2010 and was told by the Sirius sales rep that I could pay for a two year contract for $282.49, but that anytime during the contract life I could contact Sirius to upgrade to the lifetime (of the car while owned by me) service for an additional $178.70.Also, that during the two year period it would be based on the rates at that time. I called on 12/20/2011, well within the two years, to upgrade and pay the $178.70 and was told I could not do that as there was no such "notation" in my file. I asked to talk to the next level and after waiting a long time, another person said the same thing and then the connection was lost. I called back and started the same process again and again the connection was lost. I never would have paid for the two year period if I had been told that there was no upgrade feature at the prices then. I feel this was a form of "bait and switch". I gave up after being disconnected twice and called to ask the representative to terminate my service.

This is the absolute worst! I had problems ordering online, it kept telling me my billing address was not correct. I checked it over and over again, it was indeed correct. I never ever had that problem in my life. I should have walked away then and never looked back, but I thought this would be a great gift for my boyfriend. So I called. And called. And called. Several times, I called and was so angered at the lack of help. How *** hard is it to order this when I am giving you the product #s even? It was so simple, I wanted the Starmate 8 with 3 months standard subscription, as well as a $50.00 gift card. They just couldn't get it. They also had a real hard time discerning the difference between my billing address and my shipping (work) address. Really? Finally, like I said, after several calls and talking to at least 7 different people because they either didn't know what the hell they were doing or they hung up on me/ got cut off, which took about 2 hours. Two days later, I get a confirmation email telling me it just now got shipped and here is the shipping # in a link, which did not work. The link didn't nor did it register on the USPS website.

I purchased a vehicle with Sirius installed. They sent us a letter giving us a trial subscription which we let expire. Since that time I have received eight phone calls regarding purchasing their product. I have told every one of them it is my husband’s truck and they need to call back after he is off work and at home. They can't seem to accommodate that request. I told the seventh caller to just remove our name from their call list but seems they can't handle that either.

My experience echoes those posted here. I have a dysfunctional Sirius stiletto 2. I have tried to resolve for over a year. Apparently they don't keep case notes. We also have 2 lifetime Sirius memberships. After numerous calls and multiple conflicting scripted answers, I was assured I could transfer my lifetime to an XM device. I went out and bought XM device, only to learn upon activation that it cannot be done. The primary user has a disability and Sirius does not have a device that he can use. It has been escalated with no guarantees. This treatment and service screams anti-trust violations. It also screams class action, but anti-trust is probably the better alternative for the consumer. I am also a shareholder, so I do acknowledge the business aspect; however, treating customers in this manner is never good business

I called to speak to a rep about a deal I had received to open up my old account again, to receive a discounted rate for 6 months and to see if I could purchase a new radio for a discounted rate to combine the two deals. I was assured by the rep that I could do both. Once I gave her the credit card info to open up the subscription, she tells me that I cannot get the radio at a discounted rate. i told her to cancel the account.

I tried to cancel order 60 days before expiration and withdrew credit card info. Said I would have to wait till it expires. They then gave me a free month and automatically renew my contract. Then they turned me over to a collection agency when I wouldn't pay. I settled with them for $20.00 and said they would not provide any evidence that I accepted a free month. I am out $20.

This was likely the worst customer service experience that I have ever had. If I treated my customers like they treated me, I would be out of business very quickly. I purchased a Sirius lifetime plan in 2007. When I purchased the plan, I was informed that since I get new company vehicle every 2 years, I could transfer the plan to the new radio. Even though their fine print says you can't and it was notated on my account. I would be willing to pay for the ability to do this if so needed even though it takes them less than 2 minutes to make accomplish the deactivation - activation process.

Terrible customer service. They just hung up for the 5th time in 4 months. I’m telling them to cancel my service and they keep trying to upsell you! I politely told the guy, I just can't afford it, I don't want it, quit trying to upsell me, quit sending me invoices, turn it off. Let’s hope it works this time! I don't understand why zero is not a choice on the stars? This company has failed to honor my requests in 5 tries to date.

Horrible customer service. I was simply asking how to find the reactivation button online for one of the radios we own. This is the third time I've called over the last year and every time I have talked to the worst representatives. After asking for clarification, the rep hung up on me. They are from out of the country and treat customers terribly! I own a business and would be closed if we ever treated someone like this. The reps do not care if you can understand them. I was being very respectful as language barriers are not a problem for me. They are instructed to hang up if a person asks the same question already answered. I waited 20 minutes for this!

You people are the worst. I've been trying to get a device so I can listen to Sirius in my home. I have a Sony receiver Sirius ready model #STR-DN1020. I've been told that the device I need is free and all I had to do was pay $8.00 in shipping fees, which I did. That was 3 weeks ago and I still haven't received it yet? I've been calling for 2 days steady and can't get a straight answer yet. It would be nice if you would hire people who understand my language, English. I am totally disgusted with your company. I have an account with you for 2 cars and if I don't hear from someone soon, I will cancel them and file a complaint with the attorney general of Boston, MA. The problem is I like your radio stations.

Have been called every day at various hours even after asking to be removed and not called anymore. XM has harassed my family during dinner hours, awaken my children from their naps it does not appear that they will ever stop. They have called over five times in as many days.

I became a subscriber when the Stern show came on board. No other content Sirius has is worth paying for. With the new contract, the Stern show averages about 6 shows per month. This is down from about 12 per month when the numerous and lengthy vacations are factored in. So now, they have no content worth paying for.

Sirius renewed my service without my approval (Acct # 1640179) and is charging me $38.67 which includes a $5.35 late fee. I tried for three months to cancel the account and was finally successful on 12/9/11. I was told that the account was finally closed but I was responsible for the renewed account bill and it will be transferred to a collection agency if it was not paid. I do not want to pay the bill since I did not request the renewal. The collection agency action will eventually hurt my credit rating.

I've been a customer since 2004 with Sirius radio and last year, I paid for one year of service. So this year, the service ended and they continued to give me service month by month. They charged me two months and they told me that I should have known that the service would go a month to month after the year of service I had payed. I told them that my life does not revolve around my radio and I don't know when the last day would be; all I know was that I had one year of service and when the service was cut off, then I would know that the service was over.

They will not cancel our account until we pay. They say it automatically renews and can not be stopped until we pay. I received a call and agreed to a trial period which they charged me for. We don't use it and don't want it, but they refuse to stop the account until we make another payment—total rip-off. Scammers!

Have used XM satellite radio for several years. When the renewal came for $199 for one year, I called and canceled the service. Was offered a better deal not to cancel but declined. Two months later, I received a letter from a collection agency requesting payment for two months of service. Spoke with Satellite customer service rep who basically informed me there wasn't anything that could be done. It would have been nice to have received notification from XM that they had decided to continue my service (even after I declined and canceled) instead of hearing from a collection agency.

We received an email yesterday, advertising a Sirius XM Tabletop Internet Radio for sale for $74.99, 50% off of the original price. The price was to take effect today. I checked yesterday online to see if it was available. They were already sold out. I called and spoke to their representative and was given a sales pitch, trying to sell me the same radio. I said that I wanted to order it and she said that they were out of stock and rain-checks were not available. She also stated, upon me asking as to why, if the radio is not available, she just tried to sell me one and she stated that it was what they were "told to say".

My complaint is that there is no way to not agree to auto renewal. By signing the contract, you are agreeing to auto renew. If you sign the check, your signature is to auto renew. There is no way around it. This should be illegal. The figures they use on the promotional materials are also misleading. They do not include the music fee and the actual rate after the 3-month promo is over. I called and was told there were no promotional rates. Once I used the word cancel, I was offered the $77 a year. However, I'll believe it when I see the bill as after waiting 30 minutes, I was hung up on before this was completed. I was told to get the name of the person offering the deal.

I had cancelled a continually renewing (every 3 months) subscription to XM Radio back on Dec. 5, 2010 due to trading in that vehicle. Received a cancellation confirmation number. Every three months for a year, I received a notification that my credit card was billed for the services. I had to call in 2-3 times for each of those times I was billed and begged to be refunded. They did refund me, but not without endless hours on the phone. I told them to take my credit card off file, but they keep billing me. It has been a year now, and they promise to take care of it but have not.

In Oct 2010, I purchased a 2010 Jeep with a complementary 1-year subscription to Sirius through Jeep. A couple of months later, I replaced the radio with a OEM sat/nav/radio and tried to transfer the subscription to the new unit. Sirius told me they couldn't transfer the subscription even though it was in the same vehicle. They talked me into a lifetime subscription for $553.99 with the ability to add 3 radios to the subscription (my online account at the time displayed I had the ability to add two more radios).

I have XM in my car and I had been doing the $77 deal for several years, setting a reminder for myself to call and cancel/renew each December 1st. I did it last year and thought I had gotten the $77 (+fees) deal, but I guess I should have been more watchful of our credit card statements, which my wife usually handles. When I called yesterday, they immediately offered to renew me at the same rate; I said fine.

I was a Sirius Satellite Radio subscriber for several years. Approximately 5 months ago, my in-home radio stopped working. I phoned the company 10+ times but could not get radio to work. (Mind you, they were automatically debiting my credit card despite the fact I had not reception). In Sept. 2011, I told them to cancel my service. Then they offered me a free in-home radio if I allowed them to charge me for several months of service to the tune of $75. I agreed. However, the replacement radio arrived and it was for a car. It had no speakers so I could not use it. I had to send it back which cost me $$$. On 11/10/11, I phoned them again and spoke to Rachel. First, she said the $75.00 I previously paid was, non-refundable.

We did everything we could to cancel our subscription before it renewed - in writing, on the phone (as the result of multiple solicitation calls) and via e-mail. Before the subscription ended, we were assured that it would be canceled. It didn't and now we have gone through months of automated calls from XM and harassing us and months of automated calls from a collection agency.

I purchased a lifetime plan based off the sales representative telling, me I could transfer the plan to any vehicle for a $75 service charge up to three times. I traded that vehicle in, and they informed me I could not transfer the lifetime plan, even though they can see in their "notes", where I was told I could transfer to any vehicle. They are refusing to reimburse, at a prorated rate. Customer service has been horrible. I get disconnected or hung up on, every time I press the issue. I'm looking into how to sue and file complaints. Sirius radio has been doing this for too long, and consumers should be aware. They told me, "too bad" and they would do nothing for me.

I spent over 3 1/2 hours on the phone with various Sirius XM customer support representatives on 11/28/2011, being transferred from representative to representative with not resolution. I was disputing a bill I received for a Mariner Package that was cancelled but yet I was still getting billed. I had three different representatives hang up on me who refused to transfer me to the next level of customer support. My only resolution was to cancel all five of my accounts. After I was transferred to the cancellations department after 45 minutes, I was told that without the exact radio number I was cancelling she would be unable to cancel the radio. I told her it was the only account with an open balance. She stated she could not see this information.

First off, I keep very detailed records of conversations with XM due to previous billing discrepancies. After canceling my account on March 24th, 2011, I continued to get billed for service. One bill debited in June and then fortunately I had fraudulent charges (unrelated) and my card was cancelled. Apparently, they continued to charge and sent an outstanding bill to a collection agency. After spending an hour on the phone with them today, their customer representative basically said that even though the facts were correct as stated, the charges would stand and eventually my credit rating would be dinged if I did not pay the collection agency. At this point I surrendered as the amount of the charge ($27) wasn't worth any more time.

Last month I tried to cancel a Sirius satellite radio subscription that was in my late husband's name. The visa used was in my name only. I phoned to cancel the radio because the radio unit had stopped working. I was told that they could not help me because the account was only in my husband's name. Even though the visa was my visa, they were going ahead with the charge even after I had informed them that the radio had stopped working. The charge for $164.89 that was coming out on Oct. 26, 2011 if i didn't send in my husband's death certificate. I said that I didn't want to send in the death certificate because I was told that unless it is a banking institution or government that I should never send in a death certificate because of all the identity theft that has been happening. I told them the visa was in my name and they had no right to charge anything more on it. They could also tell that the radio was no longer working. They put the payment through on my visa on Oct. 26, 2011 anyway.

I had received an email to renew my expired subscription--$25 for five months. Subsequently, I purchased a new car with XM Radio and a three-month trial. I called to see if I could apply the special to my new radio and was accommodated. After that pitch, I was told that I could add one more year for the promotional rate of $90. I agreed and was told that I would be charged $118. I did not receive a confirmation email so about a week later, I logged into my expired account and found that nothing had changed. However, my credit card had been charged.

I cancelled my service with them but they continue to insist that I have auto-renewal. And they say my bill is still accruing! They are ridiculous. They sent a collection agency after me! They are out of control! I see many other people having the same problem. I never agreed to anything that auto-renews or auto-debits for this very reason! They are a terrible company to deal with.

Sirius Satellite Radio's customer service is terrible. I wanted to transfer service from old car to new car. Well, it is not as easy as it sounds. After reading the radio ID to the agent about 4 times, he kept laughing while I was speaking, so he was not hearing my words. I then had to be handed over to another special agent who is the only one who can perform cancellations and transfers, Round and round we went.

I purchased a lifetime plan based off the sales representative telling me I could transfer the plan to any vehicle for a $75 service charge. I traded that vehicle in and they informed me I could not transfer the lifetime plan even though they can see in their "notes" where I was told I could transfer to any vehicle. They are refusing to reimburse at a prorated rate. Customer service has been horrible. I get disconnected or hung up on every time I press the issue. I am an attorney and will be taking this matter up with the court.

I don't think XM deserves any stars for a rating but I couldn't submit the form without at least choosing one star. When my subscription was ending, I wasn't sure what type of renewal I wanted due to a pending divorce and relocation. Satellite radio was not a priority at the time. When I called to find out about any promotional specials, I was offered five months at $25 which I gladly accepted. When my credit card was billed, the amount was $19 higher than I was told when I agreed to the five month subscription. I called to let XM know about this mistake and I was told that the $19 was for the period of service from when my service ended until the five month renewal, about a month and half of service.

I hope you are the correct source to handle my problem with Sirius XM Satellite Radio. If not, could you please direct me to the correct agency. My problem with Sirius XM Satellite Radio deals with their Listener Care department. I recently purchased new vehicles, and attempted to change my service from the old radios, to the new ones.

This is one of the worst people companies I've ever dealt with. After over 10 years of service, I renewed one more time with the understanding that it would be canceled on renewal. Now I find out that it wasn't canceled and sent to their internal collection department. I would no longer accept or refer anyone to this or to its sister company ever again. If you pull the tape out you'll see that I said want it canceled when it runs out. This is just a scam to get another 3 months from their clients. In my case, a customer of over 10 years with at one time had as many as 4 radio's. I'm not going to fight about payment at this point. But will go to BBB and to FCC and report this action XM Radio has done to me.

My father and I have the same name and drive the same vehicle. However, we have different account numbers and different addresses. I kept receiving phone calls on his account and letters in the mail. The mail stated that I had a balance on my account of $76.93 and needed to pay it before my radios were deactivated. I have straightened this out with them several times over the course of 6 months as has my father. Today I received an email, a letter, and a phone call with my name and address, but my father’s account number. I was furious, so I called to cancel my account.

We cancelled our accounts months ago and we had our radio almost immediately stopped, so there was no problem there. However, today I find that they have taken out more money from our bank account, that used to be the regular amount for our quarterly bill. When I called them today, I spoke to a lady who told me "unfortunately our system is updating and so you will have to call back later."

I called to cancel my renewal service, however a customer care personnel said they could not handle the request. They transferred my call (so they said) to the proper agent. After waiting 30 minutes, I received no response. I tried the same procedure several times, and the same situation occurred, that is, no response. I called back another time and relayed the message, and told the agent that they were responsible to cancel the renewal service, as I was not going to try again.

I contacted Sirius|XM on November 15, 2011 regarding my account. The reason for me contacting Sirius|XM is that I have yet to receive a refund in the amount of $135.35, from terminating Sirius|XM service on one of radios. On or about August 30, 2011, I contacted Sirius|XM requesting termination of service on one of radios effective that date. In that conversation, I was informed that I would receive a refund in the amount of $135.35. Also, during that conversation, I informed the Sirius|XM customer service representative that the credit or debit card associated with the account was no longer active, nor was any account associated with that card, due to me filing bankruptcy earlier that month. Since I did not have any credit or debit card at that time, I requested a live check refund from the Sirius|XM customer service representative whom I was speaking with. The Sirius|XM customer service representative said that it would not be a problem to issue a check, but it would take 3-4 weeks for the check to be processed and sent. The check never arrived, which prompted my call.

Today a customer representative is asking for my credit card to charge me $70 to renew my account. I specifically informed the representative before to cancel my account at the end of that service. Now I can't cancel my account without paying them since four days had past. Is there any law suit to this company?

Sirius made unauthorized charges to our credit card without notifying us that they were doing so. Our car had a notice that said we had to call Sirius to renew, so we never suspected that they would be automatically be charging us and renewing a subscription we no longer wanted.

I just discovered that I have been charged for service I tried to cancel and thought I had done so successfully over a year ago. In speaking with Sirius personnel, three different individuals over the past 45 minutes, they were unwilling to give me anything but a refund for the last quarterly charge. I had signed up for their five month promotion for $20.00. Then, after using it for two or three days, I tried to cancel. They will acknowledge a phone call inquiring about my account status, but they say they have no record of me cancelling. I find their business practices to be very deceptive and unethical. I would join any class action suit to force them to change and to make proper refunds and amends to their former customers.

I have complaints against Sirius radio that have not been resolved. I have submitted complaints to the NY BBB and a consumer complaint agency. Supposedly, the company has been sanctioned. It is over the billing as I see others also complaining. What can be done? I still get a signal after two months! My account has been confused with another! There have been no consequences except that I paid the bill they said I owed, but this was a "late" bill which I never should have received. I didn't get a bill until it was past due, and like others, I never knew that I was on auto renewal. I paid for a year by check when the bill came! Now, I can't turn off the radio despite numerous calls. Can a company force you to take service?

I purchased a new GMC with a free year of XM radio. I have a lifetime plan that I purchased from Sirius just before they merged into Sirius XM. They won't transfer my lifetime to the truck because that deal was XM.

Like many other complaints on this website, mine involves an attempt to discontinue service with XM Radio after the year contract was up. I very pleasantly told the first 2 customer service representatives who called that I was not going to renew because my husband had passed away and the service was for his car, which I was not using very much. Both times, the representative said he/she would note the account as such. The third time a representative called me about renewing the service, I complained about already having talked to two other representatives about the situation. I was told that she would certainly take care of it. The next thing I know, I'm getting calls from the collection agency saying I owed $35.14 for not notifying the company that I was not renewing my contract!

I have just canceled my XM subscription due to their high renewal rates this past June. I had also told them two years ago to stop automatic renewals being deducted from my checking account and that I did not want the online radio option. This was something I was never informed of to begin with. The following year, they did it again and I had to call and complain and insist they stop it. Anyway, I got a letter from a collection saying I was past due $40 for the online radio option. Called XM, they refered me to the collection agency who told me I had to play by XM's rules even though the $40 charge was bogus. Screw XM, I'm done with them. I'm not going to pay the $40.

I signed up for a free trial. Near the end of the trial period, I had used the service minimally and decided that it was not worth a subscription at the time. In case the trial automatically upgraded to a subscription, I decided to cancel my trial early. Upon visiting their website, however, I found no way of canceling my trial, or any information indicating whether or not my trial would automatically upgrade. I did find statements on their website and elsewhere indicating that free trials, in general, do not upgrade automatically. These statements combined with the fact that there simply was no way of canceling my trial led me to the assumption that my trial would not automatically upgrade, so I left it alone. However, it did automatically upgrade, and I was charged for it.

Based on misleading ads, I tried a free trial. After I couldn't do what their ads implied I could, I attempted to cancel my trial. Apparently you cannot do this online. Pretty weird because you can create an account and pay for one all online, but to cancel an account you need to call within an eight hour window, even though they are in a different time zone. This is clearly an attempt to make it a pain in the ass to cancel, so they can make some more money. It is totally unethical and I am surprised that it is not illegal.I sent them an email saying I wanted my account cancelled and not to be charged. I told them I could not call at the times they are open, and they sent me a reply telling me to call.

My wife and I have been Sirius Radio customers for several years. Recently, due to my being laid off from work for nearly a year, and the ensuing financial difficulties that we faced, we did not renew our Sirius Radio contract. Sirius called many times--they call several times a day. I have spoken to them many times and advised them that I simply cannot afford their services any longer. They still persist in calling several times a day every day.

We have 3 vehicles, with 2 Sirius and 1 XM Satellite Radio services. In spite of the Sirius and XM merger, we have seen no advantages in service, or discounts. In fact, when I called to ask why a good customer with multiple vehicles wasn't being offered, recognized, and rewarded with discounts, customer services justified full price because the merger companies are 2 separate companies in spite of merger that clearly states it is 1 company.

Nearly 3 1/2 years after the supposed merger of Sirius and XM Radio, these two companies have merged in name only. They are still continuing to install equipment in new vehicles capable of receiving only one or the other of their satellite feeds and are still either unable, or unwilling to merge their customer database.

I canceled my services with XM radio and received a letter from them saying I owed them $193 for the automatic renewal of my services. Naturally, I knew this company was scamming millions of people but i was not about to become one of them. Then I received a letter from EOS CCA who must work on commission because they were just as adamant about getting the $33 to settle the so called "debt." The XM rep and XM radio has been taking advantage of people for years. Mind you, I'm referring to people who gave this company their business. The people you are supposed to help, not hurt. I'm posting this information to the public to prevent any further unnecessary charges to innocent people who may feel this could hurt your credit. XM radio does not have your social security number which is the only way you can get a hit against your credit. All they have is your name, phone number and address. Hopefully, the correct officials are investing harder than they already have in the past years to expose this company for the discrepancies in business practices. Thank you for reading and hope this information will prevent some people from paying for debts that they do not owe. Someone must do something about this company.

I subscribed to XM back in 2004 when I first purchased my Chevy truck. I never had any problem with the service, and I love having the radio with no ads. However, a few months ago I was contacted by XM by phone and informed that my previous contract expired. At the time, I was working on a ship for 3 months and was in the process of buying a home. I didn't get that mail, and to make a long story short I asked the lady on the phone to shut off my account and I would reactivate when I got home. She said that wouldn't be a problem. I got a few more missed calls from XM and I assumed they were just soliciting so I never answered.

I told them a year ago not to auto renew my subscription and then they did anyway. They claim they sent me a notice on 9/16/2011 and I did not receive anything until 10/22/11. I called immediately that day to cancel the account for a 2nd time and dispute the bill. They reduced the bill from $255 to $29. They say it renewed for a month and I owe that. I would have canceled in September if they had actually sent me a notice.

I originally signed a one-time three-year contract for a new car in June or July 2008. It was a trial offer. My credit card reflects a one-time charge. In July 2011, my credit card showed a $424.00 charge from Sirius. Because I don't use the card on a regular basis, I did not discover the charge until October. I called them 17 Oct 11 and explained the circumstances. The first rep, Wallington **, asked for the phone number to look up the account, which having moved, I could not remember. He then asked for very difficult ways to look up the account: the EIN--what is that? The I.D. number of the car radio. What a joke. Then, he asked me for the VIN of the car. Again, what a joke. He finally managed to find my account using my name.

I had XM Radio in my car for two years and very rarely listened to it. So in May or June of this year, I did not renew the subscription. But they kept sending me notices of renewal and called many times at which time I told them I was not interested. In July, they sent me a bill for $35+ which I have not paid. They called me and I told them I would not pay as I did not renew the service. Since then they have a collector call many times and also send me notices. I still have not paid, as I believe that I did not want nor use the service after the closing date of the original subscription.

Tried to get information on price of “other fees and taxes” in their ads, but the only email response I can get is their request for my account number, radio serial number, and a lot of personal information. I am only trying to see if I want their service, but they seem to be hiding fee information, which makes me wonder about how ethical or honest they are.

My husband was deployed to Iraq for a year. He called to put his service to be canceled and was told it had been. Instead, he was billed for the entire year of service. When he returned from Iraq, he purchased a new truck which came with a one year trial period. He called to inquire about a refund on the year of service he was charged after asking for it to be canceled. What he was told was that they cannot do refunds, that they would give him one year for free on the radio he had overpaid on. We explained that the vehicle had been traded in, so a year of service on that would be meaningless. They told him instead, they would give him 6 additional months of service on the new vehicle.

The 2-year renewal after 1 year on new vehicle subscription took weeks to get "service"/signal/radio to work. Then, a few weeks ago, Sirius called asking me to renew by giving them another credit card number (the one on record expired). I told them I did not want to continue service and I would let this run out! They said okay! A month later, I was called to pay a $48 charge for 1 month of service! They took me to collections. And Sirius had no records of any previous events! I understood today, after collections called, that my subscription "expired in September" when they called! So, they let it lapse 1 month and took me to collections!

Because I let my subscription expire and did not call them, Sirius is trying to bill me $35.95 and sent me to collections, claiming they continued to provide me service and only terminated it for non-payment. I told a rep with the collections company I never signed a contract with Sirius, it came with my car. She said it doesn't matter, the car purchase was signing a contract, and that I received a packet from Sirius. Well, I did not.

My subscription ended last Oct. 2010 after getting an unsatisfactory customer response from Sirius. The customer rep was unprofessional and rude. She threatened to cancel my subscription if I didn't like the terms. A week after this, my Sirius radio was no longer on air. I thought "fine, who needs your service!” This went for 12 months until I received a letter from them last month if I wanted to continue with their service. I turned on my Sirius and whoa, it's on the air again but for that night only.

We bought a car that came with a 3-month trial of XM Radio even though the dealer did not ask if we wanted it. They said that when the trial was over I should call them to continue with the service. After the trial, my service was turned off. I received several offers by mail to which I never replied to. I also received phone calls. I asked them to send the offers by mail.

In August I inquired into acquiring a radio with Sirius access for my boyfriend. I never ordered it I only inquired, no radio or service was ever received. I am now getting past due bills and my several phone calls result in no satisfaction. Three times I have waited and talked on the phone with no resolution. The bill says I owe $231.10.

Sirius agreed to provide 36 months of service for $293.00. I only received 24 months. They have no records and can be of no assistance. By the way, the $293.00 only last 23 months and is not a true two-year renewal. They have a good product but poor customer service.

Their practice of only offering auto-renewing subscriptions is a practice only a monopoly would try to enforce. I called and talked to CS and a CS manager. They said they are not authorized to offer any plan, whether monthly or annually, that is not auto-renewal. You are just stuck with the obligation of having to notify them before the renewal date if you don't want to continue the subscription. I don't think this is a fair practice.

We were asked to do a 5-month trial subscription. I specifically told them that I did not want it automatically renewed. I just received a phone call that I owed them $28.00 for a service I did not renew. They refused to waive the fees and basically called me a liar. They claimed that they never tell people that they automatically renew. To top it off, we were transferred to a bunch of different departments. And at one point, they hung up on us. This company is committing outright fraud against the public.

I had a free 3 month subscription with Sirius XM when I purchased a new car. I was not told anything about a renewal subscription. I was told that if I wanted to continue the service, I should give them a call. After I discovered my first charge, I called. They said they would not have charged it if I hadn’t given them the okay. I asked to speak with a manager. The customer service manager said they would reimburse me and that they stopped the service. Seven weeks later, I still didn’t have the reimbursement. I called them back. I was told I was still receiving service, and reimbursement had not gone out because they forgot a step in the system. I was told it was resubmitted and my service was cancelled, but not before they tried to sell me several packages, even free service for 6 months. I told them no, I wasn’t interested.

I had XM for a couple of years. I paid through credit card. As economy took a turn for the worse, I canceled all XM accounts ($650.00 plus). And I removed my credit card from file in Dec. 2010. They still continue to look for money after many phone calls and letters sent. They put me on hold for over 40 minutes. They said that as soon as payment was made, it automatically renews even though you call to cancel. You have to call the month the renewal is up to cancel, and not before. I had 6 different XM (I.D.) accounts, which were all activated at different times and renewed at different times.

I paid for 6 months up front over the phone. I was never told that I had to call in and stop the renewal. I was told that if I didn't renew it, it was simply going to turn off. I don't even know what car this is for. I bought 2 cars and don't know which one the bill is for because they both turned off at the same time. The radio is off but they want me to pay? All that the representative says is "Sorry, but I can't do anything about it."

I will pay the $36 as opposed to having a collection on my record.

My free service expired after 6 months from my new car. I called to pay about $6.00 per month to extend it but they said I had a $75 credit, so I didn't need to pay anything. Great! I thought, I'll pay next year and that was 3 months ago. Every other week I get an email and a letter saying I owe $89. Every month I've called them and they tell me ignore the letters. I'm all paid up till next year. After a month, they turned off my Sirius subscription. I called them back and they said that I didn't owe anything. Now, I got another email saying they're going to turn it off if I don't pay. So I called them again, and now they are telling me that they were having "computer problems" and didn't have my account showing as paid. Unbelievable!

The Sirius Sportster is defective and they are preying on consumers on the false "lifetime" subscription. Does anyone want to file class action lawsuit? I bought the Sportster 4. The radio is improperly designed. TSS the repairer and retailer told me so several times. It does not fit snugly in any cradle built for it, so it slips when it vibrates. The pins loosen and fail a lot! The TSS actually has a repair service with the pin sets on hand for this radio specifically. I was told they are notorious for failing! After having mine repaired once, I sent it back to TSS a second time after. It failed again after a couple years. I was like "okay, this is **". I bought the Starmate and called Sirius. I have had a "lifetime subscription" since about 2008. They informed me that if I swapped the radios, it was $75.00, even though the radio is improperly built. I was also informed that the two the lifetime subscriptions are only three swaps.

I received a bill to update the service and talked to a rep. I then agreed to extend your service for one more year. He then took my checking account number and said it would come out on the 28th of the month. I then was watching for it to be taken out, even the next day, but it was not taken. I then received a bill in the mail that same day and then called your company and spoke to a rep who said that I owed more than the amount the other rep quoted me two weeks earlier. I could not get this rep to understand the problem so I then said I wanted to speak to a supervisor and went over the whole thing. He said that there is no one there that takes account numbers over the phone for the payment. I then said I would send the check in the mail but I better not get a bill asking for more money. He said he could not promise me that but it should be no problem.

We had free service in October 2008-June 2009. We then paid for a year. Our service was stopped in July of 2010, with no notice. We paid by check for the whole next year (July 2010-July 2011) and still received no service. A year later, we are getting billed for non-payment for 2011-2012. I wrote and demanded our money back for year 2010-2011 and we got turned over to collections.

This complaint is addressed to Sirius XM, Listener Care Department (P.O. Box 33174, Detroit, MI 48232). I have been a user of your service since I purchased my vehicle in April 2009. I received information in the mail regarding a class action settlement involving your company. I paid royalty fees to your company in the amounts of $21.79 in 2009, and $21.79 in 2010, plus you billed me for state tax in the amounts of $10.27 and $8.90--Texas has no state tax.

On August 31, 2011, I had my bank (United Bank) send a check for $28.03 to "SiriusXM, 1221 Avenue of the Americas, New York, NY 10020" (this was the only address I could locate on your website). As of today, September 13, 2011, the check still has not been processed by SiriusXM. I continue to receive "past due" notices. This morning, I called SiriusXM at 866-964-6668 concerning this issue. After 30+ very frustrating minutes, not much was accomplished.

My subscription was on auto renewal, though I didn't know it. Without my consent, they renewed for a year on my credit card on Sept. 19. I found this out when I called to renew on Sept. 26. I thought it was strange that I had not received a bill or any notification that it was time to renew. I called 800-852-9696 and spoke to Ken. He put me on invoice billing instead of auto renewal and gave me a year's subscription for $90.33 instead of the regular price. My credit card is to be credited for the previous unauthorized charges and my radio should remain activate until my bill arrives in the mail and I send payment. It's too soon to tell if all these works out, but Ken was very polite and courteous and talked like he appreciated my business. After reading all the problems with XM on this site, I was really afraid if I was another victim. Maybe my comments here will help some others get satisfaction.

I have tried for 2 months now to have Sirius XM shut my radios off (I have 3) and they will not! They keep adding more and more to a bill that I should not have. I called the first time, before my subscription was even due, and told them I wanted it shut off that day; even though I still had time left on my subscription because it's been one mistake after another and I didn't even want a reimbursement for the time left. I just wanted them to shut it off and leave me alone and put me on their do not call list. That was 2 months ago and the radios are still on. They keep billing me and they are calling continuously. I've told them 6 times now and I don't know what to do! They won't shut it off! I wouldn't recommend this company to anyone!

I signed up for a lifetime XM subscription. When I signed up, there was no mention of any non-transfer-ability whatsoever. I assumed, as any logical person would, that a lifetime subscription means "for life". Recently, I traded my truck (the vehicle that the lifetime subscription was started on) in for another vehicle. I got my XM ID from the truck, got my XM ID on the new car and called customer service expecting a smooth and simple transition from the old car to the new. The customer service informed me that they could not make the transfer. They stated that all lifetime subscriptions purchased after Sept. 7, 2007 could not be transferred from the original head unit the service was activated on.

During the first week of July, I purchased a 2009 Chevy Silverado pickup. Included was a three-month trial to SiriusXM radio. I was trying every day for a month to receive the activation signal but I failed. The dealer tried but with no success too. Finally, the dealer ordered a new radio for me, installed it, and we started the daily procedure again for another month. During this time, the technician would go through the whole routine after I had to explain the situation each time over and over. I know the procedure on receiving the signal well enough to be one of their technicians, but they go through it each time as though I'm two years old.

The XM service was a gift from family members and we did not have information on their automatic extended policy. I called to continue service for one month in July and they said there would be a fee charge for paper billing. I reiterated that this was to be for one month only and, at which time, I then paid the service.

My year subscription with Sirius Satellite Radio ran out. It was a package that I purchased at one time and paid the entire year. I did not wish to continue and did not know that they would just start billing me monthly. I did not renew my service, and when it stopped, I assumed that it was over. I had not paid the bills that they kept sending me for a year of Sirius radio. Nothing came that was a bill for monthly services. Then I received a collection notice. I called them to complain and they told me my service ended a month earlier, which they confirmed at the beginning of the call. I had to make a lot of complaints to get a supervisor on the line -- but to no avail. They insist that I owe them for the monthly service, which I did not order nor want. They would not deal with me on the phone and told me I had to work through the collection agency. I can tell you that this company is running some major monopolies and scams! Why is this allowed? People need to wake up and go back to free radio before it's gone!

I have written several e-mails to Sirius XM for account termination and to date have not had a satisfactory response that the account is terminated and a refund given for period of non use.

I accepted the $20 for 3 months of service deal. After 3 months, the rate went up. I did not renew. Today, I received a collection notice for non-payment. I called the collection company. I was told that Sirius has a statement on the back of their statement stating they have a right to continue to bill and collect. I told the gal there's no way I'm paying for it. She said she would note my account and hung up on me. I called Sirius and explained that I was not paying for a subscription I did not subscribe to. The guy who could hardly speak English asked if I wanted to talk to a supervisor. I said yes and he hung up on me. I have called back but have been unable to speak to a supervisor. It makes no sense that they can send me to a collection agency for a subscription that I chose not to renew. What can be done?

I canceled XM radio in time, but now, they want me to pay the collection agency or go back to them. The Attorney General should investigate them and file a suit to stop what they are doing.

Since July 11, 2011, I have been trying to get Sirius XM Radio to credit my account. The company cashed my check on 7/11 but never credited it to my account. I have been harassed by emails, phone calls and billing statements. Even my parents, who do not have the same email or phone number, have been getting emails and calls. I have tried to get Sirius to stop calling and emailing but they do not. I have spoken to representatives and managers numerous times and never get a straight answer. I have even mailed them the information they requested (cancelled check and bank proof), as well as tried to fax the information, but the fax number never works.