SiriusXM Satellite Radio Reviews

Today, XM Satellite illegally took $547.20 from my account. They told me I agreed to a 3-year service plan. When I asked for the tape to prove that, I was told they did not have it. I know I agreed to a 3-month service plan, not a 3-year plan. To add insult to injury, I'm told that it takes 24-72 hours to have a refund posted. This is totally unacceptable since the funds were illegally removed from my account. I explained that it was over $500 that they illegally took and that I have checks drawn against that money and was wondering if I would be reimbursed if anything bounced. I was told "no," that it's not their responsibility, even though they illegally took money from my account. The fact that they took this money without any approval and then would not return the money into my account as quickly as they took it, is rather frustrating. My recourse to get this resolved is very limited.

We own two GM vehicles that came with XM radio. After the free XM trial expired, we decided to renew both XM radios for one year, paying by credit card. Nearing the end of that term, XM left messages regarding renewal. We inquired about rates in the event we wished to extend it for another year; however, we're declined. The XM service terminated at the end or our contract, and last week, a collection agency called and indicated we owe $230.00 for services that they indicate is for four months over and above the initial year subscription. Firstly, they cancelled the service a week following the date we were to renew. Customer service reps continue to say we owe for four months per vehicle, and pursuant to the XM contract, we owe for those months that it was not even on. Bunch of crooks. Never again! See you in Small Claims Court.

After a 3-month free subscription on my new car, I received a bill for $190.33 for XM Everything (Audio + Nav Traffic). I paid via bank on 9/24/08. I lost service on 1/1/09. I called on 10/2/09. They told me how to refresh. No Directions were provided with the original bill. They tried to get me to go paperless. I told them not until I get the service I paid for. I received a bill dated 10/08/09 for $192.33+$2.00, other +$21.79, Royalty $190.33, credit= $23.79. It should also be noted the bills online are completely different than the paper bills I received. I called on 10/16/09 asking why there were additional charges when I paid a yearly subscription. After numerous holds, the rep still could not explain. I asked for a supervisor. He told me there was no supervisor. Then finally it would take an hour. I asked him to have a supervisor call me. I am still awaiting a call. I fear an intrusion to my accounts and negative credit report complaints after reading other complaints.

I received a notice from a collection agency today regarding my former Sirius account. I called Sirius and they said they had made a mistake and that I had a zero balance.

As of this date, thanks to you, my refund check of $136.52 has been directly deposited to my checking account. Again, thank you for your assistance in this matter!

I canceled a few months ago due to poor service and XM continually increasing my rates. I paid off the balance, documented the conversations with supervisors along with reference numbers, and still receive emails and statements saying that I owe them $7.00. Their communications system is pitiful. I don't know what to do at this time. They told me that this could affect my credit rating if it is reported that I owe them $7.00. I am a school teacher and have had to use my own time to talk to them on the phone. I've had to cancel appointments after school to speak with them. I have spent numerous hours on hold and been transferred to someone I can't even understand.

I called and emailed multiple times, but XM just doesn't seem to want to let people close their accounts. Finally, I submitted a complaint with the FTC's Bureau of Consumer Protection. They don't investigate individual complaints, but if enough people complain, they'll work with the DOJ and state attorney general to investigate and litigate cases.

I purchased 2 XM Radio prepaid cards from Best Buy that are good for application to current XM radio accounts. Customer Service tried to tell me that I could not apply them to a current account. He accepted the cards when I read the rules to him from the card. Then he said that I could only apply one of them to the account. When I asked why, he hung up on me. I got it resolved but it took a second call and a supervisor. XM has poorly trained customer service people.

I called the first time to cancel my sub. and they said "how about we give you 2 months free?" and I said sure. When I called back to cancel 2 months later, they said they cancelled it and I said "thank you very much." Now I get a letter for $32.25. When I called them, they have records of my first call but they said the second call was dropped and they would not issue a credit. This is not right. Please help.

Nothing has happened since contacting you. There is nothing from you either concerning the same. It is now 4-1/2 months or close to it that they owe me a check for $136.52.

We bought our Sirius radio system 2 years ago with a 3-year subscription (prepaid) on our credit card. Last year, at our 1st anniversary, they billed us again although we had already paid for service through Oct of 2011. After 3 days, many hours and trying to explain to people at the overseas call centers, they refunded part of the overcharge. Again, this year, the same thing but I cannot get them to remove the charge, saying we only paid for 1 year in 2007. BS - now to get channels we used to receive with our original subscription, we have to pay for the best of XM, i.e., NCAA football and NBA.

I purchased the satellite service for my husband a year ago and purchased the one year prepaid plan. I received an email stating that this year’s subscription fee was due. I contacted them three times to cancel, and each time I was transferred the Cancellation Department, my call was ironically disconnected. I finally received a call wanting to update my account information on Tuesday of this past week (10/06/09). The service rep was kind and assured me my account was cancelled and verified my debit card number and said that my account would be receiving a refund. However, they weren't so nice.

I bought a 2009 Toyota Venza. I was two years into a three-year contract with XM at the time I purchased the car. I switched my contract to cover the radio that was in the car. After three months, an XM person called me and told me I could extend my contract for the life of the car for about $60. I told her to send me a bill before I would agree to sign up. She sent me a bill for $400. I called and said, "No, thanks." They said, "Too bad. No cancellations." I was finally able to get them to cancel my service but the dunning has now started. They want my money even though my radio is shut off. They actually owe me money for the one year I had left on my previous contract.

I have 2 XM radios and am charged every 3 months w/ an auto deduction to my checking acct. The latest charge was $89.58 rather than the $77.70 I have normally been charged. I called and the customer service rep said, "due to royalty charges, etc., billing increased." I told her, "it would have been nice if this info had been included w/ the increased bill." She then looked at my account and said that I would actually be charged $74.67/mo as I have 2 radios and she would reverse charges to reflect this. A couple of days later, I checked my account and rather than a credit of $14.91, I was charged an additional $28.55! Of course, I immediately called and spoke to another customer service rep. She said it was because I had called in the middle of a billing cycle.

I attempted to cancel my subscription on 8/25 with XM Sirius using their website e-mail form. The subscription continued with another billing to my credit card account. On 10/06, I called XM Sirius to again try to cancel my account and was repeatedly offered "deals" to continue the service. I asked to speak to a supervisor but was told none was available and that one would call me back within an hour or so. Of course, no one returned the call. Now, my only recourse is to cancel my credit card account to prevent further billings. Consequence: quarterly billing amount to $47.

I purchased a new Buick in Jan. 2009 and it came with the free XM radio trial. When the trial was up, XM called many, many times trying to talk me into signing up again. They had a good deal for a three-month extension, which I said I would do, if it would cancel at the end of the three months. I would not be able to sit on the phone to customer service to cancel the service. The women told me in no uncertain terms that the three months did not automatically roll over. I did not have to call them and they would contact me if I wanted to continue the service.

I purchased a new GM vehicle with a trial subscription to XM radio. After one extension of the service, I decided it was too expensive. When they called about another extension, I told them I was not interested and to please cancel my subscription. A couple of months later, I received a call from a collection agency that I owe XM Radio money for service that was not cancelled. After many phone calls and discussions with various levels of service reps, it was clear that XM was not going to budge. I decided to pay the collection agency rather than screw up my credit report. Be very careful doing business with XM Radio. If you really like their service, be sure to carefully read any customer service agreements and understand that when you try to cancel, it will be very difficult if not impossible without paying additional fees.

I closed my account at the end of May 2009. On 6/8/09, I was told via e-mail refund check in the amount of $136.52 was being processed and would take approximately 4-6 weeks. It is now the 5th of October and still no check. I just keep getting e-mails when I make inquiries about the check: "Thanks for contacting us." Then I received an e-mail that stated that the account was closed on 8/3/09 and it would again take 4-6 weeks to process. I'm still waiting.

On Aug. 8th, 2009, I canceled my radio acct. I was told I that I had to wait only 5 to 7 days for my refund check. Then it turned into 8 to ten weeks. After waiting that time, I received the check. I went to the bank to cash the check. The bank told me that the check hadn't been released by XM Radio since my bank and XM bank are the same. My bank figured that XM would release the check later when the mix up was cleared. I had money in my acct. to cover it. The check came back returned so I called XM twice about the returned check. All I got was the runaround, that someone would contact me in seven days about it. I was told that twice. As of this date, no one has contacted me about the returned check!

I bought my car new in 2005 and the XM Radio was already running. I had an automobile accident in July 2009 and did not have access to service for XM from the time of the accident until September 2009. I began receiving automated calls telling my service was about to run out and I should call such and such a number. Since I did not have my car, I could not verify anything. I also do not call and give out my credit information to automated machines (or people for that matter), that I have not initiated contact with. I also did not receive a paper bill. However, I then began getting calls from a bill collector in September, within days after receiving my car back, telling me XM had turned me into collections!

In the years I have subscribed to Sirius, paying in advance for service was always the standard. In 2008, I started having difficulty with my signal. It would cut in and out just a bit at first, then over several months, it happened constantly. I made multiple calls to Sirius who would generate a signal boost in my zip code area. This would help somewhat, but eventually it would get so bad again I just shut my radio off. Even after spending $90 on a Sirius signal booster from Circuit City, the improvement was minimal at best. Sirius eventually said my radio was out of date and I needed to purchase new equipment. Since the last part of 2008, I quit using my Sirius altogether, even though I had paid in advance for the service I was no longer using! When I received renewal information in 2009, I did not respond because I was not going to invest money in another year of poor service and excuses.

I was a faithful customer for over a year and when they had a mix up at billing, instead of contacting me (they have my info on file), they sent a cancellation notice 3 weeks later that encouraged me to "Western Union" money transfer it to them or it was going to collections. Not a great way to treat a loyal customer. Their customer service personnel were no better, refusing to help me or give me the name of her supervisor, nor transferring me to someone else. The call ended when she just hung up on me after getting in the last word. I was very dissatisfied and canceled my service. I now use Pandora for free and am completely satisfied. Consequences: a headache and a waste of time.

I've been trying to find out pricing plans for XM radio. It's impossible to find on their website. I'm a subscriber who downgraded their service last year to get the channels I wanted. Supposedly, when Sirius and XM were allowed to combine, they would have to offer a la carte pricing. I see no evidence of that. They do offer some of the worst mini packages ever conceived. In all, I would say this service is overpriced and under performing. The FCC gave them a license to steal. After a year or so, you have to realize what a waste of money this is.

I called to renew my subscription and told the CS rep that I would only pay $10/month, make it happen. After speaking with a supervisor, he gave me a plan for 12 months, plus one month free for total of 13 months, for $142.45. This was less than $11.00 so I accepted it. Today, I see where Sirius has debited my account for $164.24 plus another $6.50 in a separate charge. I was miffed!

I would like to express how unprofessional XM Radio's overseas staff really is and their lack of true customer care. My husband and I are new customers (1 week) to the XM Radio experience and had a serious issue regarding our 7-month subscription. A birthday gift for my husband, my mother called XM and ordered two $55.00 gift cards for him to put towards his subscription; that's a total of $110.00. Seven days into his new subscription, he lost all service.

Between 7:25pm and 7:30pm EST on September 11, 2009, I was listening to station 8 (aka 80s on 8) on XM radio which claims to air 1980’s music. In between songs, a lengthy pro-Obama political tirade in a male voice was aired that suggested, among other things, that parents who felt that "their children's ears would be harmed" by listening to Obama should "use this weekend" in order to get some "perspective". The tirade included additional insulting statements directed at those who disagree with the President. XM radio offers explicitly labeled talk radio stations. 80s on 8 is not one of them. Randomly placing incendiary political tirades on music-only stations is misleading and constitutes a deliberate misrepresentation of the service.

My husband sold his truck in January, so he called XM to cancel his subscription. They offered him 3 months of free service until he purchased his next vehicle. His next vehicle had Sirius, and of course they could not combine our accounts. So 3 months later we received a bill in the mail for his old radio. I called and explained that he hasn't had the radio/truck since January, reminded them that he called to cancel it back then, and he, therefore, should not be billed. Not only did I get hung up on and treated rudely, but I had to ask for a supervisor. When they finally did apply the credit months later, they credited all but $5.

My husband called to upgrade our XM service to "best of everything". He asked how much extra a month it was and he was told $4 a month per account. He agreed and said he wanted to do it and they added the service. Then I just happened to check our credit card bill and we were charged $430 for this upgrade. I called and was told that how they do it is they stop the current subscription and have to then renew the subscription with the new service added on! How deceiving this is because my husband called to upgrade not renew. He was also never told the final amount that our credit card would be billed. We were also never sent a receipt. This is very bothersome to me that they can just charge us without telling us the amount or sending a receipt.

I canceled my subscription in February ‘09. I prepaid my account. It is now September and they say I owe $13.84 for an automatic renewal fee. I told the lady on the phone that I do not owe anything, because I canceled before my subscription was up, and I prepaid in full. She said all she could do was take off $10, so I would owe $3.84. What a rip off.

I called to try and settle a billing issue. The Customer Service rep could only find one of my 4 radio accounts. I asked if she could get me a supervisor because I needed to consolidate all my accounts and she insisted that I only have one account. I politely stated that I know I have four accounts so if she would get a supervisor, we could settle this. She rudely said she would get a supervisor and put me on hold, for over 17 minutes and never got back to me. This is the most unprofessional company since there is no competition left for digital radio, monopoly at its finest.

I got a call from XM offering a discount if I would reinstate my membership. I accepted the offer. That is when the problems started. I was told to access my account to see the details. I was unable to access the account, so I called customer service. (That is a joke.) I had 6 different reps assisting me. I was on the phone for slightly over two and a half hours. Most of the people spoke such broken English that I was unable to understand them. I repeatedly asked for supervisors, because they all told me that my service had been cancelled 7 months before and there was nothing they could do to help me. This was after they had taken my credit card info and charged me for the service.

I bought a truck in 8/08, and it came with a free trial of XM Radio for 3 months. At the end of the trial period of XM Radio, I went into my personal OnStar account and got my satellite phone number. They kept calling me to extend my trial period for 3 months for $14.97. Finally, I gave in. Well, in 9/09, I received a bill from the collection agency for $41.07 for the month of 4/09 and 5/09 (so they tell me). I called the collection agency (which by the way I think is owned by XM Radio. How quaint.) and explained I never entered into a contract with XM for any service and that I extended my free trial after they kept calling my truck phone. They just want the money and do not want to listen to details.

I have been trying to sign up with XM for two days. I do not have any service yet, even though I signed up for a year after my 3-month trial. I was with Sirius for 6 years and did not have this kind of problems. They said I would get my account # by e-mail? What do I have to do?

In 2008, we purchased a GMC Yukon and had the complimentary XM trial membership. After the trial period was over, we called XM and purchased an additional year membership without signing any contracts. After the completion of the year, we chose not to renew the subscription. The XM automated calling system called our house and cellphones several times a day without any option to get them to stop. XM also took the liberty of continuing to charge our credit card while threatening collections on our account.

On September 6th, 2009, Sirius automatically renewed my subscription for 6 years to my debit account and charged me $866 without my approval. I discovered this when I was contacted by Visa fraud alert who advised me at first that a cable company had originated the charge. I then discovered that Sirius was the company that initiated the charge. By this time, I had put a freeze on my card thinking that this was a a fraudulent charge. I then contacted a customer rep who explained that they had renewed my subscription for 6 years. I advised them that I had not authorized this charge. She then said they could offer me a cheaper lifetime plan.

I called to renew our Sirius as our trial period was about to expire. We received an offer of $245.00 for 24 months. The service rep tried to persuade me to take the 3 year offer stating that it would be $10.21 per month for the 24 months vs. $9.69 per month for the 36 months. I opted for the $245.00/24 month plan and I was required to verify that it was okay to charge this to my Discover card after giving her my Discover account number. Only after I verbally authorized that yes, it is okay to charge this to my Discover account. Did she say, okay, we will be charging $282.49 to your Discover account? I said wait a minute, the offer states $245.00. She said that did not include royalty fees/taxes.

I purchased a new vehicle in 2006 and paid for a 3-year service contract with XM Radio though the dealership. Initially, I decided not to renew in 2009 after the 36-month obligation was completed. Without my consent or approval, the service continued for 2 months and I then received a bill for $38.

I received a $50 bill back in April 2009. I called in and made the payment by phone. I continued to get bills for the same service dates. They eventually turned into collection notices, and by the third month, my service was cut off. I called back and explained that I had made the payment. The operator acknowledged it but said it got applied to the wrong accounts payable. So I had to send my bank statement to the billing reconciliation company. I faxed it over and faxed it again. Three weeks later, it was re-faxed (It's supposed to take 72 hours.). I never heard back from XM on that.

I have been an XM radio subscriber for several years. A little over a month ago, it was time for me to renew my yearly subscription and instead of me paying monthly as I would like, they took the full year of service out from my bank account--very unplanned when you're trying to pay bills in today's economy. It hurt me a bit financially, but okay, I can deal with that. My fault for not calling and making sure that the funds would not be taken out in bulk.

I cancelled my account on two radios on August 31st. The subscription was to restart on Sept. 3. I emailed and talked to the rep and again was put on hold to transfer to another rep. I confirmed cancellation with her. Today I received a call from the bank asking if the credit card bill from XM Radio was legit. I told them no, that I had cancelled the account. I called XM Radio. After being on hold for 30 minutes, Lindy confirmed that the account was cancelled and said I had not been billed. I told her the bank said I was. She said she would check.

I want to know why my account is completely screwed up. That's my question. On October 18, 2008, I ordered the Sirius Everything Package with the Best of XM. Through Feb 27, 2009, I paid $376.42. The amount I have paid on my American Express Card does not match my Sirius payment history. My payment history shows so much activity for a fairly simple transaction that it is preposterous. Someone changed my account to the Sirius Everything package on Feb 27th without telling me, and strangely my Best XM service stopped a few months back without any notice.

I keep trying to cancel my radio, because I don't listen to it & it's an unnecessary expense that I just can't afford right now. So guess what? I got through to someone & asked to cancel, then I got transferred. They tried to get me to stay on & offered me several different deals. As soon as I said no to their offers, I got hung up on. I called back & tried to get my radio cancelled again. This time, I was successful; but I'm going to keep my eyes open because XM is notorious for "forgetting" to stop the radio or to stop billing.

I called to extend the radio service on one vehicle in March. However, they put it on the wrong vehicle (one we are turning in on a lease in December). When I called back to correct this, they agreed to issue a credit to our credit card - but this never happened. Every time I called back to follow up, I was given the same canned answer that it was being handled by a "higher department" and they would contact me within five to seven business days. This never happened, and we are at our wit's end. I threatened to contact Consumer Affairs and BBB if they did not resolve this matter; however, it had no effect. (I have a good bit of documentation including my letter to back this up). Any assistance you can give will be greatly appreciated.

After my 4th attempt to cancel my service (sold my car), in the span of an hour, I was cut off for the 4th time! I did once actually speak to someone, but could not understand a word due to a heavy accent and then was told I had to call a different number. Yep, I was cut off again. There is no disconnect capability (that I can see anyway) on their website! Disgusting customer (no) service. They are still drawing monthly amounts from my account, I am well out of contract.

We have 4 radios and since January 09, I have been charged $921.27 which is crazy. I have been told there will be a credit but, instead, they just keep taking more from me. They are bleeding me dry. It's aggravating. My total for the year is supposed to be $238.82, not $921.27 I am tired of dealing with people who do not speak English. I still have not seen my credit yet. I am ready to explode; this is robbery. So beware and check your account to make sure you're not being overcharged!

Several years ago, we signed up for XM Radio. We registered 5 radios. On April 22, 2009, we decided to cancel all the radios and called for the request. At that time, I spoke to a young lady who said our service would be cancelled and any money refunded, which would be done the next day and credited to the American Express account. She also said that they would give us 3 months free and if we should decide to keep the service, all we had to do was call in August, when the service was to be terminated. On May 18, 2009, I had to call again to XM because again, we were being charged for the service. I spoke to another young lady, who verified the previous information of April. She again credited our account. She even gave me an ID number.

Due to an aggressive promotion and misinformation, I paid for a full-year subscription for a second receiver. After paying it for one full year at $6 per month, I received a $100 bill for early cancellation. I had previously contacted a supervisor and requested that my contract be cancelled after one year because the radio that was purchased was not being used and was not in my possession. I was informed that it would not be any problem to cancel my subscription after my one-year contract without receiving an early cancellation fee.

I received 6 mos. free Sirius w/ purchase of a new vehicle. I liked the service, paid for an additional year for $129.50 by check on receipt of invoice. Now, I have received an additional invoice saying payment of "US Music Royalty Fee" of $19.81 is due - no mention of such a fee on original invoice, nor at any time. What gives? I feel I'm being scammed - I don't want to lose $129.50 paid already, but don't want to be fleeced of additional, previously unmentioned charges.

We have used XM Radio since 2005. On April 7, 2009, we contacted XM to cancel a radio that was no longer working and merge a car radio onto the account. Dimitri said that would not be a problem and proceeded. At the end of it, he quoted me an amount due that made no sense. He was not able to explain to me why the amount had gone up so much, so he told me to wait on the newly issued bill. Within the next few days, we received 6 invoices, each with a different due date and a different amount due. On April 23, 2009, I recontacted XM Radio and spoke with Samantha first and then Sharlene. They reviewed everything, gave me an amount of $146.63 and said that would bring our account to 0 for a year and they gave me a confirmation number.

My husband bought a new vehicle last year with a free trial of XM radio and when it expired, he called XM to cancel. They talked him into a year contract. Two months ago, we received a monthly bill. My husband called XM and said we never asked to renew the contract. After hours of trying to talk to supervisors and get the problem solved, XM still believes we should pay the bill. Well that day, they turned off the XM radio in his truck. Almost every day since the beginning of July, we get an automated XM call asking to renew the subscription.

In November 2008, I signed up for a year's worth of XM Radio by phone. (I think it was around $139.) Immediately after signing up by phone, I went online and upgraded to the "Best of Sirius," which was an additional $39.00 (approximately). In May 2009, I got a bill for an additional $23. I immediately called them and talked to a tech guy named "Chris." He said it was their mistake and "fixed it." In July 2009, I got a letter from their collections department stating I owed $179. I called again and got someone who sounded like he was from India. It wasn't bad enough that there was a language barrier, but apparently, he didn't understand that I paid for a year in advance! He had it on the screen that I paid, but somehow, I still owed $179.00; or my subscription would be canceled! I then spoke to his supervisor whose English was worse than his tech guy.

On July 8, 2009, I called their number at 1-877-228-9058 to cancel my account. The girl I spoke to promised me the account would stop once my subscription ends on August 13, 2009. I was fine with that. I had also received a letter that stated I would receive notification prior to being charged for a renewal. Neither of these happened and they are trying to charge me for another year. I think all of us who have ran into this problem should see if anyone has started a class action suit against this company, which seems to insist on ripping off the American public in this hard economic times. They have charged my credit card $279.81.

I emailed, called and wrote Sirius not to renew my subscription at the 1 year time. Their "cancellation representative" hung up on me after I was aghast at the idea of paying $75 not to renew (their "cancellation fee"). Then we get back an email saying "Thank you for renewing!" There is apparently no way to get our card number away from them! One should never give this company a credit card number. I am waiting for the charges to hit the card, and then will dispute them.

We ended a lease on a vehicle thinking the Sirius subscription expired naturally when it was an automatic renewal (they repeatedly reminded me later that it was in the fine print). We told them to cancel the service and were advised that we needed to do it in writing with proof that the lease was turned in. After we did, they referred the balance to a collections agency without ever sending us a bill for the correct amount due (which is something like $30). The real kicker is, I leased a new vehicle provided with 3 months worth of Sirius service which has now expired and Sirius is offering me 2 months free service to come back. Please, I am canceling XM service on another vehicle that I have because they are so offending in their behavior.

My husband and I purchased a new Buick in November of last year. It came with the 3-month trial of XM Radio. We already had a portable unit in our previous vehicle that we traded in. I initially called XM radio because a 3-year subscription was billed to our credit card without our consent in January. I explained that we had the new vehicle and hadn't used the portable unit. The customer service rep credited our account since the purchase on the new vehicle and talked us into the Lifetime plan which was basically going to be a wash due the credits on our account. We received a bill for 28 dollars and something cents.

I initially cancelled my XM subscription in March 2009. On August 17th, I received a letter from their collections department. When I spoke to Patrick, he said there is no way they are going to drop the charge even though the record show I cancelled. My husband and I have been on the phone for hours trying to get help. I've already been hung up on twice when I said I want to get the charge waived. I understand from what I've read on the internet that this is a very common occurrence. People will get frustrated and pay the bill, try to cancel and get billed again. It's a scam and XM is ethically bereft. My husband and I have spent hours on two phones at the same time, repeatedly being told we are wrong. This ruined our entire day. Oh, and I don't have the money to waste on a service I don't use!

I bought a vehicle with 3 months free Sirius satellite and when the time was up, I bought a year subscription over the phone. That was how long my lease was on the vehicle. I was just turned in to collection for $25.65 past due for not cancelling my subscription that ran out. I was never once told that you had to cancel this subscription, nor was I notified by phone, email or through regular mail of this bill, but yet sent me to collection. I sell their service with the cars that I sell and will no longer be telling any of my valued customers to do business with this company. I have perfect credit and can’t believe that a company would treat a valued customer this way. What a scam.

I tried to cancel the account in May 2009. They said it was cancelled. On 08/14/2009, I received another bill for $25.06. I called XM Radio. They said they would cancel but said I would have pay even when I had no service since May 2009. They keep billing me with implied threat of sending me to collections, which would have an adverse affect on my credit report.

First of all, I loved XM for years and had two radios, garage and work truck. I also told everybody how great it was. After the Sirius merger, however, all the channels I listened to were gone. I called in December to cancel, and was offered one month free. I told them I didn't want the service, but would take one month, but did not want to be charged anymore. When I figured out I was still being charged, they said they would refund me 4 days. What a joke. This company deserves to fail. Consequences: wasted time and 6 months of fees.

When my yearly subscription to XM expired, I chose not to renew it as certain services I paid for (internet access) stopped before my year was up. As I did not sign up for automatic renewal, my subscription should have ceased. Instead, I start receiving phone calls from a collection agency saying I owe the subscription charge for another year. If you prepaid for a service and your service term expired and you didn't renew, how can they attempt to sign you back up and then when you don't pay, send you over to a collection agency? Who protects consumers against this kind of shoddy business practice?

I prepaid a 3-year subscription in 2006. It expired in May of ’09. While trying to decide whether I wanted to renew, I got a renewal automatic call. I answered and stated "cancel" at the prompt, but hung up figuring I am being hounded to renew. Then, I got a letter asking to renew. I was still not interested, but then I first got a notice stating I am $5.00 past due, which quickly went to $25, and then the next day to collections. I got passed around to 4 people today. Some said that the next guy could help and then I was told that I had service from May till July (I have not) and that they wanted their $25.00 now or they will ruin my credit. Basically, they keep telling me that I agreed in 2006 to automatically renew this service, even though I only paid 3 years in advance, and since I did not call to cancel my service, I now owe them for dropping my subscription.

I was charged $239.76 when the charge was supposed to be just $77. When I called about this overcharge, the billing department was rude and short with me. Also, I got the same treatment when I called about not being able to connect with satellite signal. I got a refund of $229.46 the next day. My advice is don't ever sign up with XM Radio. They are out to rip you off and the irony is they were rude and short with me when they are the ones ripping me off. The solicitation department will tell all kinds of lies to get you to sign up. Then, when you do join, your bill charge will not remotely resemble the sales pitch.

My wife purchased a 2007 Chevy Silverado from our local dealer. A 3-month trial of XM radio was included in the deal. I've spent several hours over the last week trying to activate the radio. At the "listener care" number, the agent suggested the antenna was not correctly installed and that I should contact the dealer. In this truck, XM radio is a factory option and so I doubt there is a problem with the antenna installation. So far, no "free trial" at all and no satisfaction from the company. I doubt that I will ever subscribe to this service now, but of course they take your credit card number upfront!

XM Satellite Radio has been charging me for a cancelled radio for almost 2 years. I cancelled the radio but they gave me a "3 month free trial" to keep it from being cancelled. After the three months, they continued it at the regular monthly rate. I know, I know, I should have checked the credit card monthly statement more closely, but it's a business credit card with dozens of monthly charges and it just got by me. When I caught it, I asked why they continued the service after it was cancelled. XM's response was the 3 month free trial led to an automated subscription, even though the customer service agreement does not include any language to indicate that. In any event, XM should be ashamed of itself. Crooks, basically, are what they are.

I canceled my service in May but they say that I still owe another month's worth of subscription. They then sent me a bill that is due on 7/31/09, and on the next day, they sent me to collections. No second notice, no phone call, no explanation of the charge. I called the customer service on 8/11 and received no help whatsoever. If I don't pay the $21, they're no doubt going to hurt my credit score.

They signed me up for the auto renewal program without my permission, causing me to spend a lot of time and heartache getting it canceled. I am not for certain it is for sure canceled.

I tried to cancel my subscription and I literally can't get through to anyone who can help me. I've waited on hold 30+ minutes a few times and still I can't get through. Well, after reading through all of the other complaints, I took a little initiative. It seems that XM messed with the wrong cat this time. I've filed complaints with the FCC, FTC, SEC, and BBB, and sent messages to some XM stations telling them about the image that so-called 'XM customer support' gives them. Let's see what happens. Consequences: frustration, anger, heavy alcohol consumption, depression, and drug use.

I returned a radio I purchased for a full refund of approximately $221 and have not received the credit yet. It's been 6 weeks. Also, I was charged on my card an amount of $181 for services I didn't request. Again, I’m still waiting for that credit to appear, but again after 6 weeks - nothing. Each time I call their customer service line I get the exact same answers - they are looking into it and I hear nothing back. I am out over $300 for the past 6 weeks with no resolution from Sirius XM and there’s nothing but the typical run-around from them.

I again, have incurred charges from XM Radio when my service should have been disconnected in January. After the previous issue, I was further informed that I would receive services until January free of charge. Since I have not been in that particular car, I had no way of knowing that the services had not been disconnected as of January. I have been automatically billed $38.85 for services I can't say that I have. The last known record of service was in January 2009. I have not received any correspondence from your company in regards of continuing services or crediting my account.

I am writing to advise you that I am an extremely dissatisfied customer. I own and pay a subscription for four XM Radio accounts. During early June of this year, I was trying to upgrade a service plan on one of the radios when one of their salespeople, who can’t speak English for beans, tried to have me purchase another radio and plan. I said no thanks and she apparently didn’t hear the “no” part. I was stuck with another radio which I did not agree to the terms, never subscribed to, and never even open the box.

My radio was stolen in April of 2008. I called to cancel my subscription, and at the end of the call, I was under the impression my subscription was cancelled. In fact, it had been "put on hold" for five months. I can't say for sure whether I was explicitly told this; my impression was that the subscription was cancelled.

I let my subscription expire. They turned me into collections for about $97. I really loved the product, but vowed never to give this company my money again.

Sirius and their third party continue to harass us by calling at all times and insisting our service is still active even though I have not received a signal since January. I have not renewed any service nor do I ever plan to. This is a shady operation that lures people in and uses every "right" they have while not applying their moral obligation to avoid ripping people off. I paid through auto pay for every month I had service and decided not to renew when the price went up. Sirius does not understand what "no" means.

I've loved the XM Radio service for years. I thought it was reasonably priced for the entertainment it provided. The variety of channels was great. The clarity and reception were always very good. My problem started today when I tried to deactivate one of my three XM radios. First of all, they don't let you do this by logging in to your account online. I guess that's too easy. They make you call in. You go through one operator first. They ask to confirm your information, what the problem is, what the unit in question is and then they put you on hold to transfer you. You may or may not get connected here. You may get put on a long hold. If you get connected, the second person asks the exact same thing as the first. When she found out that I wanted to cancel one of my units, she asked if she could put me on hold. I was disconnected at that point.

My radio and dock were stolen from a DT parking garage. After several calls to customer service, they informed me the thieves will be able to activate my radio because their system won't flag stolen merchandise. Wow, they're rewarding thieves. Go, Sirius. That's the way to support long-time customers. Sirius Radio is encouraging the theft of radios by not creating a system that tracks ID numbers. How disappointing.

I too have had a problem with XM Radio. I bought my car in September 2008. I received an XM for free for 3 months. In the second month, they offered me 3 months for $20.97. But I had to sign up by December 8, 2008, before my free service was up. I did, anyways. After my free service was up, I had to call a few times to get the service turned back on that I already paid for. They shut the service off in April or May. Fine.

I signed up for a one-year plan which included an additional radio. I asked the guy if I could pay for both radios upfront and not be billed for the whole year, which they said okay. Then in June '09, I was billed on my debit card and it caused an overdraft. They fixed that overdraft and then another one came in July '09. They have not fixed this yet. I have never dealt with a more messed up company than this. I hope someone can fix this.

A three-month trial service came with my Buick when I bought it last year. I did not continue it after the trial period until I got a call at the beginning of this year. It was a promotional offer for a five-month period for I believe $21. Again, I did not continue it after the promotional period, but began receiving invoices for an annual amount. I called multiple times telling XM that I was not interested in their service, but continued to receive invoices and recorded phone messages. As late as two days ago, I received an invoice for the annual amount. Then, yesterday, I received an invoice for a lesser amount with a $5 late fee. Needless to say, I was furious and called again. The initial person I spoke to said she could not handle my call and transferred me to cancellations. I was told that the renewal was in their terms and agreement and I responded, “Show me where I agreed to these terms and agreement.” Mike kept telling me that it is in their terms and agreement and I kept telling him I don't have an agreement with XM Radio and to produce evidence of it. I asked to be transferred to a supervisor and was put on hold. After five minutes, I was disconnected.

I was a customer in 2005, and canceled my service in December of 2005. I then called after sending back the radio in January of 2006 to make sure it was canceled and I was informed it was. I recently am trying to get a mortgage and seen the bill on my statement. My fiance takes care of my checkbook and didn't know I had canceled the service. So they have been garnishing my checking account for about 4 years for the amount of $41.40.

This is a complaint about their automatic renewal policy. I have spent 3 hours on the phone with NCO (a collection agency) and Sirius radio this morning over a $31.00 bill. When I called Sirius, I was read all the legal hoopla that proves what they did was legal. But it is not right, it is morally and ethically wrong to treat former customers this way. The agent I spoke with was well versed and obviously goes through this routine numerous times a day. I used their service while traveling with an old job. My new job does not require me to travel, so I no longer need the service.

I signed up for XM Radio in my car on June 12. I paid $153 for one year of service. On that same day, the kid who was the salesperson on the phone said they were having a special, and I could get the Home Skyfi3 unit for only $19.99 plus S&H. He told me that I could use it as an iPod (it was portable, he said) and that everything I would need would be in the package. "Believe me, Ma'am, the set-up is easy. Everything you need will be in the kit to set it up in your home." When I asked what the catch was, he assured me there was none. I asked what the cost of XM in the home would be and he told me, "We have a special on that as well. We can give it to you for $70 for one year. It's a special we have for a limited time only, along with the special on the Skyfi3 unit, so you can get the unit and the home service for less than $100 if you get take advantage of this special." I bought it, believing I was getting a real deal.

I sold my auto, which had my XM Radio subscription. I bought a new radio to swap my subscription to. I tried to do this online but was unable to. I was informed by the XM website that I had to call customer service, which I did. I talked to a rep, and she quickly swapped my radio ID numbers. Then she informed me that there would be a "$15 swap fee." I informed her that I was a long-time subscriber (5 years) and have had to swap radios in the past and was never charged any fee. In fact, I told her that in the past, I was able to quickly and easily swap radio IDs online without human intervention or any fee. Why has that changed?

I bought a starter XM radio in December of 2008. I bought three months' worth of service and was not very please. Besides the endless "hits" and other annoying quirks, I was turned off by the price. So, I do what any smart American would do - cancel the service. Now, two months later and received calls, bills, and emails for future services, I am about to go mad. I had already attempted to stop the service, but to no avail. Now, I am slapped with a collections notice of 60$ for service of 20$ which I never even wanted and I tried to make that clear. I ended up calling XM, not collections, and "absolving" my "debt" of 20$ just for the sake of my credit score. Do not give in to them.

I ordered XM Home Kit on May 29, 2009 for $133.87. I received a car kit in June 2009. I underwent surgery and returned home this week, and I opened the package. I called for shipping error, requesting the item ordered or a full refund. I was told there are no more Home Kits and that I would not be refunded since I did not open the box within 30 days. I am requesting a full refund for XM, knowing they sent the wrong item, charged my credit card, and refused to refund charge.

I recently bought a Mercedes SUV that is supposed to come with a 6-month free subscription to Sirius Satellite Radio. When I called Sirius to activate the service, they refused to honor the promotion offer outright. They say they only offer paid subscription. When I told them that I have the original documents from the dealer about the promotion, they told me to call my dealership and abruptly hang up the phone. This is the worst and rudest customer service I have ever experienced. If you are buying a new car that comes with a satellite radio and free subscription to Sirius, don't fall for the trap. All you are going to get is a useless money pit. Unless you are enjoying being abused by the customer service agents and pay these abusers monthly, stay away from this company.

I purchased a new Jeep 2008 and the free service ran out in January 2009. I was contacted by telephone by a Sirius customer service agent to sign me up for continued service. I spent approximately 45 minutes on the phone when I had agreed to a two-year contract at $9.99 per month payable in four consecutive months - $60.00 per month. I had refused to give my credit card and he agreed I could set up payments online for the above stated agreement.

I have had XM Radio in my GMC truck since I bought it in November of 2003. This year, I decided not to renew my subscription because of cost and programming quality. Since I allowed my subscription to expire and did not renew, I have been plagued by XM with endless billings, emails and automated phone calls. I have sent endless emails telling them I don't want the service and to stop bothering me, all to no avail. They tell me that I have to call them, which I have tried - and sit on endless hold.

I have been a subscriber to Sirius since 2005. A few months ago, I called customer service to remove a second radio that I wasn't using from my account. During that call, I was asked if I would like to upgrade to a lifetime subscription, because it had now been discounted. The lifetime subscription was $399.00. Since I just renewed my yearly contract, they would credit that toward the subscription and bill me the balance in 3 installments of $80.00. Initially, I was not interested since the lifetime subscriptions are tied to the radio. They told me that was the case but that I was allowed three transfers. I had my current radio since 2005, and it was always reliable and never gave me a problem. I figured if all my radios lasted half as long, I would still make out in the long run. So I decided to go with it.

I have read some of the other complaints about this company and they could have been written by me. I no longer want the service and receive daily automated phone calls about renewing - most recently waking me from a sound sleep at 8:00 a.m. on Sunday. I've tried to call back and been put on hold for as much as one hour. Then I received a bill for renewal which I never authorized.

My four year prepaid subscription ran out on my XM Service. When I called to renew, I was told I owed $27.72 for service after my subscription ran out. When I asked why they did not contact me, they had all my information that I was up for renewal, they said they were sorry but I needed to pay the bill. When the bill arrived on June 27, five days later, I received a letter from a collection agency stating that my account was turned over to them. Amazing that I still had until 7/17/09 to pay XM. Still amazing is that I never even heard what it would cost to renew. Even more amazing would be if I renew. I did like the service but now I am really uncomfortable about entering into any type of contract with them.

I cancelled my account with XM Radio on April 23, 2009. I am still waiting for a refund of $271.00 and after several phone calls and report ticket numbers, I still have no refund. The customer service rep always opens up a new ticket number and says the "billing department" will call me back. I am currently being transferred to a supervisor and the phone has been ringing for 15 minutes (yes, they got the best of me again). I have been a subscriber of XM for five years, but had to cancel because my husband lost his job. I was planning on subscribing to XM when he got a job (which he has), but now I will just be happy with my iPod. If anyone knows how to get your money back, any help would be appreciated.

My credit card company’s statement shows that XM Radio was paid on June 18, 2009. Now, about two weeks later, I received an e-mail from their collections department stating that they haven't received the money. This company allegedly is near bankruptcy and it appears that they are desperate for money and willing to engage in illegal practices.

A year ago, I bought a new Hyundai from Vancouver Ford. Nothing was said by the salesman or the finance person (who tries to sell you the extras) about XM Radio. But the car had a button marked XM on the radio and that ugly antennae thing on the roof - I asked and was told not to worry, it was a free 3-month trial, no obligation, just tell them at 3-months that you do not want it.

I have two charges from XM radio that have not been authorized. My husband had to get his radio replaced at the car dealership. When the new radio was replaced, he needed to activate it. We had already paid for the year in full back in Feb. He was charged for the navigation system which was not ordered when he called to activate his new radio. He called several times to get this removed and was hung up on. I tried to get XM on my iPhone and tried to have them cancel my hand held XM radio subscription and switch it over to my iPhone. They said they could not do it because their department that handles this was closed for the evening. I told them I did not want service on the iPhone until I was assured that the other service was removed from my hand held phone. I wanted to make sure that I wasn't going to be charged for the iPhone. The woman assured me that I would not be charged.

A subscriber to Sirius XM, I sold the vehicle in which the radio was located. I notified Sirius via telephone that the vehicle was sold and I was buying another radio with a new car. They told me that they would transfer the credit to the new radio and I should call back in a few weeks to confirm. Today, I was told that the original radio was not "cancelled", but only "put on hold" and therefore, no credit or refund could be provided to me on the old radio. I was told it was "policy" and the "we have a record you called, but you failed to cancel the radio, so we can't help you with a refund".

I made a $39 payment to XM Satellite Radio on May 18, 2009; however, my bank account was charged $390 instead. I saw this error in my account through online banking almost within 20 minutes of the payment being made. I called the company back and requested a refund for the unauthorized funds. Today it is July 6, 2009 and I still do not have my refund back. I am constantly hung up on and connected to several people when I call customer service. I have requested a manager and/or supervisor on several occasions and they refuse to connect me to either. The customer service reps continue to tell me that I will see the refund in 3-5 days. Well, after a month and a half of this, I called the corporate customer relations department. There, I was told I would receive my refund 4 days later. I have yet to get my money back.

Sirius committed fraud by charging my charging my bank account over $200.00. I spoke with customer service about my account. The issue was fixed and I was told to expect to be billed on July 2. I was not told by the representative that the charge would be $245.00 instead of $75.00. When I spoke to customer service today about the charge, they said that I should have been told, but there was nothing that they could do. I did not authorize this charge on my account and therefore feel that Sirius has committed a crime, which is fraud!

I was just now walking on my treadmill and enjoying my XM Sirius "sixties on 6" when I heard that once again you are ripping "The Village" off the air for the Fourth of July. I am a proud American and veteran and certainly enjoy patriotic music greatly. I am one of those small few who not only enjoy military marches but can tell you the names of many of them. Once upon a time, I even marched to the tune of them. However, I fail to understand why this particular station, "The Village" is once again being taken off to "make room" for the special programming. Was there absolutely nowhere else to turn on the "dial"? This kind of aggravation never happened before XM combined with Sirius.

I am attempting to cancel my subscription to XM Radio because of a recent rate increase due to royalty fees. The company is unresponsive in fulfilling my cancellation and keeps putting me on hold where my call is dropped. I attempted to cancel online, but there is no provision for cancellation in the account area of their website. This will be the experience of many customers as the rate increase just took effect yesterday.

On May 4, 2009, XM Satellite Radio deducted "unauthorized" charges of $142.45 from my Charter One checking account. This charge was never authorized by me nor was I given notification via email or postal mail. This unauthorized charge resulted in overdraft fees totaling $78.00. On May 8, 2009, I contacted XM Satellite and explained that I never authorized this charge for a one year subscription renewal. I spoke to a supervisor in the billing department. The supervisor asked for a statement from my bank that showed these charges. A fax was sent per XM Satellite supervisor's request detailing overdraft fees totaling $78.00 to the following number 313-203-5240. Confirmation of fax received at the number provided above.

I own 3 XM radios and have been a subscriber for over 6 years. Recently, I added a 4th and they were running a promotion for an Audiovox ExpressEZ for 10 bucks. I was looking for a car radio, this is perfect. Since I bought it, the reception has been very, very poor. I kept calling and they told me it was hooked up wrong. I kept telling them it was not hooked up wrong, but it wasn't working well. Well, finally someone gave me another number to call (after many emails). I called this number, they transferred me and the guy told me that yesterday, they changed systems so all warranties that were over 30 days are not their responsibility.

On June 23, 2009, my wife called XM to tell them that they were overcharging us. The woman (Jennifer) was really nice and told her that all was good, asked for the debit number, which my wife provided, then Jennifer informs my wife of the additional fees that must be charged. My wife was in disbelief. Jennifer then had the audacity to tell my wife that they will be charging our card for a year, late fees, and an invoice fee.

My contract ran out and instead of notifying me, they took it upon themselves to charge my credit card. I had no service in my car, even after the charges were taken. My radio said, "to activate, call the number listed." After informing them of this, they said they had no way of telling if the radio was active or not unless we called. We had no intention of calling because we weren't going to continue our service. At no time were they authorized to reestablish my account. They charged it to a credit card that had a $9.9 fixed rate. Because of the charge, my interest is now 19.99%. If I had any intention of renewing, it definitely wouldn't have been on this card.

When I signed up with XM Radio, they delivered the wrong radio units which are already activated when you receive them. When we returned the radios back to XM, they continued to keep the wrong radios on my account, charge me every month for those radios. When I called them (over 9 times) to get this corrected, they charged me two early disconnection fees saying that each radio has a contract with it. I am still to this day trying to get my $150 back from them for this error on their part. Each time I call, I have to explain what is happening over and over again and it just seems like I am getting nowhere with them.

I contacted XM Radio with intent to re-establish service. I was advised that there was a past due balance. I advised them that the last time we requested the service was on a 5-month trial special. At the end of the 5-month period, the service was to be discontinued. XM continued the service without our permission. They even sent messages to the radio indicating that the service would be discontinued if we did not re-new our service. We let the service end at the end of the 5-month agreed service and as the radio message indicated it would. Now, they tell us that we owe for the service we did not agree to or wanted and that we would have to pay a re-connection fee and pre-paid service. We do not need their services nor will we pay for fraudulent billing. Watch out, they want your money and will do shady things to get it.

I signed back up for another year of service. They mentioned a lifetime membership for $400. I was not able to continue payments due to finances. The customer service reps were rude/barely able to speak clear English. They said we were not allowed to get out of the contract because it was after six days and I did not callback. Mind you, no word was mentioned about the six-day part. They also said there are no supervisors and that we had to pay. We then get letters from a collection agency. I was sent to collections, Radio was turned off so no service has been received. They use bully tactics and there are many complaints on them. They need to be investigated starting today.

After the XM-Sirius merger, my equipment could no longer receive the XM signal. Although I had paid for a year's subscription, I had received less than 6 months or service. I let my subscription lapse in March 2009. In June 2009, I was surprised to receive a call from a collection agency purporting to represent XM for services between March and June 2009. When I called XM and explained the situation, I came away with the understanding that the amount would be credited and my account closed.

For the past year, I have had Sirius in my car. Since December, they had offered the best of XM package as a result of the merger. Unfortunately, my brand new Mercedes was not compatible with this new service. Well, we now come to today. I purchased the iPhone, which is now allowing for a downloaded application that allows you to receive the best of XM as part of an advertised 120 channel package. Well they informed me that since my car does now receives the best of XM, instead of paying the advertised price of $2.95 for the package, I would have to open a new account and pay $12.95 a month for access to this service.

I was billed for a service that was not only authorized by me but for service that was not provided.

The XM Radio receiver was giving us a message of "Antenna". I found out that the antenna electronics had gone out, the antenna equipment was over 5 years old. I went to Best Buy, who replaced the antenna equipment from parts I had from an "aftermarket" purchase of an XM Radio receiver replacement unit. Best Buy gave us a new XM Radio ID and told us to call XM Radio to have the service transferred. I had earlier purchased a lifetime agreement for this radio unit - $499.00. The service rep informed me that I would be charged a transfer fee of $75.00. I asked for this to be waived since I had no knowledge of this when I signed up for the lifetime agreement nor did XM Radio provide me with a written agreement. It is not their policy to provide customers with a written agreement.

I called in May to cancel my service and they offered me a five-month period for one charge of $19.99. On the same day, I got charged for my normal monthly fee plus an overdraft fee, after I told them not to charge my account until Friday. No big deal, I figure that pays the one-time charge and I'll have $5 credit. This month, I get charged $20.27 so I called. The lady tries to explain that what I was told in May was wrong and that the $19.99 was for each receiver.

On March 22nd, I called XM radio in regards of a promotion I received via-email: 6 months for $30.00. I thought great, I'll get it. On June 2009, the service was deactivated. I called June 3rd and Luis said that the credit card number I provided in March 2009 didn't go through. The representative told me that my balance was $21.00.

At the time I purchased my Mercedes, I was offered six months of free Sirius Satellite Radio service plus I paid for an additional subscription. At the end of the subscription, I was called to extend, to which I declined. Several months later, I started receiving calls from a collection agency, NCO, stating that I had a balance with Sirius. I contacted customer service at Sirius and was told that they are allowed by verbal contract to continue to bill my credit card after the subscription renews unless I contact them in writing that I am discontinuing my subscription. They also stated that they sell all of their subscriptions to a company called Delta Renewal along with my credit card information!

I have been a long time subscriber to XM radio. I enjoyed it so much I purchased a second radio 18 months ago. When I subscribed, I subscribed with auto pay on my credit card for $6.99/month. That is what I thought. When my wife asked me why we were being charged $13.68 for XM last month, I started looking into it and found that I had been overcharged for all 18 months. As many have already posted, after requesting a reduced rate to the $6.99 as posted on their site for a second radio (as of yesterday) and a reimbursement for the difference I was charged and the amount I actually should have been charged, I was completely ignored. I have no fewer than eight calls to their customer service number. Each call ended with "Please hold and we will assist you with this problem." I never heard from anybody again after being put on hold. I emailed the problem to every email address on the site yesterday. I only got an auto response telling me somebody would be contacting me shortly. Still no contact. I like the XM service but any company that has customer service as pathetic as this has been does not get my business. I'd rather listen to silence. Maybe they would hire me for a customer service rep.

I did not want their service. When I called to cancel, they forward the phone to other department. No one picks up the phone there. So technically I can not cancel the service and they assume I want the service and send bills. This is the most ridiculous and unregulated business. I will contact my representative for this.

I leased a car with 3 months of "free" Sirius radio. I got a letter in the mail offering a special offer for 12, 24 or 36 more months of Sirius radio at a reduced rate. I purchased the 36 month plan and paid it in full to coincide with my car lease (39 month car lease, 3 months free Sirius 36 months paid subscription). To my surprise approximately 7 months after lease was up and my car was turned in, I keep getting calls from NCO financial telling me I owed Sirius money. I explained I had purchased 36 months and paid in full! After repeated calls from NCO, I called Sirius to ask them to correct their mistake. They told me it was there policy to automatically renew me, on a monthly basis on auto bill when my 36 months were up and I owed them the money.

I puchased an XM radio with my car and it is now unusable. I was defrauded of my money and time to attempt to correct this problem. The programming content has severly degraded, less channels, and now includes commercial sales content.

I have had an XM Radio account for several years. Their accounting department is among the worst of any company in existence. They invent charges at will and then leave you to deal with some off-shore group to get it corrected.

I purchased a portable XM Radio. After 3 hours of trying to get a signal, the radio is not getting any frequency to work. The tech stated an "RMA" number would be emailed to me for the return of the item. After this was not received, I contacted XM Radio to obtain and they have refused to accept a return on the radio. In addition to the charges for the purchase and shipping, they have also charged me for service of having satellite radio which I do not have. They are refusing to refund the monthly service charges for satellite radio service that I do not.

Absolutely pathetic customer service! I am a 5-year customer of XM Radio and recently attempted to replace an old radio on my account with a new model. The first contact with customer service went smoothly (seemingly), but after 3 hours, my new radio wasn't receiving programming. (The activation historically has taken approximately 25 minutes.) So I contact customer service (CS) again, only to find they never actually sent the activation signal.

Sirius Radio practice is to renew subscriptions without authorization and then send delinquent notices. If I wanted to renew, I would request and submit payment. The notice I received stated "past due" amount. I find this practice to be deceitful and could affect someone's credit. Services should be subscribed to, not automatically renewed without customer authorization.

On June 6th, I agreed to purchase a second satellite radio for my XM service (Skyfi3) because it was described to me as a portable radio that I would be able to use to pick up live XM programming. I also agreed to a one-year subscription. After receiving the radio on June 11th, I could not determine how the "portable" aspect would work as the directions called for plugging it into my car. The second customer service representative said that it will pull in the stations through the earbuds that came with the radio after the radio was charged. After charging it for an hour and verifying that there was a signal while it was plugged in, I removed it from the car to use it as a portable device. It did not work. I called back again and was told that this particular brand was not portable in the sense that it would pick up live XM stations. I said that I wished to return the radio and drop the second radio subscription. The representative provided no resolution and refused to transfer me to someone with authorization to correct the problem. She then claimed to be sending me to a supervisor. Before anyone came on the line, I was cut off. I called back and received the same treatment. I was lied to twice about the radio's capabilities and then told I had no recourse.

In 2004, I had a stereo company put in my Ford van a media system which included a 5-year contract with XM. I paid for the total system in 2004 via credit card. I got a bill May 2009. On the same day, I also got a letter from a credit collector for $25.04 from them both, which says that I owe them money because they could not access my credit card and they will charge me 5 more years for their radio. I called them and told them that no one has a carta balance to my credit cards. They said it was in the contract. I never got a contract from the installer since he installed multi-systems in the van. I could not get anyone but the basic telephone person to talk to about this crazy situation. I sent them a check, but it is robbery. I am not renewing my contract. But since they turned it over to a credit collection agency, I did not want my credit hurt. Yet this is not right--them being able to charge my card.

I own two XM radios that I have had for over four years (one in my office and one in my car). The one in my car I use to transmit through to the FM station that XM gives you to use. For those of you who do this, you know that it is less than perfect. I don't use the AUX feature, because the unit I own gives terrible feedback through my car audio when I plug it in that way. I finally realized that this happens because the XM unit I have is old, so I replaced the radio with a new one.

I applied for Sirius Radio in Mar 09. I had a free month subscription and was told if I signed up for the 2 year plan, they would deduct $65.23 every six months for the two years. Today is June 8, 2009 and they have deducted $363.32 from my checking account. You do the math. After calling them and waiting on the phone for 30 minutes, I heard a voice on the other line. She told me I did not understand that it is 4 monthly deductions in a row. Do the math again, even at 4 monthly payments of $65.23 is only $260.92, not $363.32. My advice, do not sign up with them and if you do, do not give them an account number to automatically withdraw funds. They will take you to the cleaners and you won't get your money back. When money is tight as it is now, the last thing any hard working person needs is money taken out of their account that they are not expecting.

I am at my wits end. I received a gift card from my kids for XM Satellite Radio subscription. I ran out my gift cards and have been trying to cancel my subscription every month for the last 6 months. Still no avail to ending my service. I am now getting collection notices for service not rendered. Today, June 8, 2009, again I was told by XM customer service representative that I owe for services that there was no record of my previous phone calls on record that I had called to cancel. I was told by the supervisor, Nicole, that I owed $29.00. To no avail, I paid for service not rendered to protect my credit until this dispute is resolved. In the previous calls I made, I was told by each XM customer service representatives they were canceling my service at my request, every month since I receive a bill from XM. I was told today I was only able to dispute the charges if I emailed the company. So, today I wrote a letter of complaint in hopes of resolving this dispute. I also told them I called on my cell phone provider the dates previous to cancel so I have a record of calling on my end even if they can't on their end.

XM Radio has interrupted my service 3 times in the last 30 days, forcing me to call 1-800-XM-Radio to re-establish the connection to my 3 receivers. I am sure this action is prompted by marketing, for the purpose of forcing customers to sit through a sales pitch for upgrade packages. They also offer a $20 radio (which must be activated) for a family member. I am also sick of customer service calls being re-directed to Bangalore, India, when there are thousands of Americans out of work, who would love to have a job right now. Get your house in order, corporate America! I like satellite radio, but I can live without it.

I had a subscription with Sirius and in June of 2007, I cancelled it because I had lost the radio. I had no use for the service. Today, I was thinking about reinstating my service and I logged into their website only to find that my last billing date was March of 2009! I went to the billing history and they had started billing me six months after I cancelled and continued every 3 months to charge me $38.85 for a grand total of $231.

The radio could not be activated until the 4th attempt. They have a nearly non-existent customer service department, which I suspect is on the island of Jamaica. They constantly repeat the same pitch and ignore your answers. They did not solve my problem. Only Magicjack is worse.

After the XM merger, XM radio started charging for the online listening. What was once free is now $2.99. When I signed up, it stated that online listening is free with a subscription. This is a result of cooperate greed. I canceled my subscription and customer service had no cares about that.

I have a 2007 Surburban that came with a free three month trial of XM Radio. I like it so I kept it for another year and a half. I decided to discontinue it as I drive our company truck most of the time. I received a very lengthy message that was automated saying that my XM Radio has expired. After three of these, I received a call from a collection agency. They said that XM Radio had turned me in for my $31.00 bill that I did not realize that I had plus $12.00 in late fees. I was unaware of any bill and did not get any person calling me or sending me a bill in the mail to say that I had a bill. While finding this out from the collection agency, I immediately called the XM number and paid the bill that minute.

Where do I start? XM is poor in the customer service department. I’m not sure if they are legal in their business practices. My experience is pretty much like everyone else’s I just read about. My question is to all of you - have you had any resolution? What have you done and was anything ever taken care of? I hate sending money to them to save my credit when I don't even know why I'm being billed? Is there any follow-up on the positive note to any of these complaints. I'm disgusted with them.

I, too, have experienced such a nightmare of issues with this business. For one, I, too, purchased a Pioneer Inno at Christmas time. I, too, was under the impression I would get a $50 rebate on it. I received a letter stating that I purchased it from a non-qualifying store. Even though the rebate form was linked to my purchase, they never said I had to purchase it from a certain retailer. It is an absolute scam. I talked to numerous people and they all had the attitude of "Oh well, too bad for you!" Not to mention the problems I've had with a defective unit. I just would like the FCC for screwing our "Protection and Rights" as hardworking consumers. I feel this was a scam to get people to buy the horrible radio and terrible service.

I had a Sirius radio with a six-month subscription with my new car. When I called to renew after six months, I was pitched the opportunity to buy a portable Sirius radio "with a three-month subscription" for $15.93, including shipping. I had no need for such a radio, but it sounded like a good deal, and I figured I could give it as a gift. So I bit.

I have Sirius Satellite radio in my car. The signal was lost so I called to get a new signal sent to the car radio. While I was on the phone with the representative, I was asked if I wanted to get another radio. I said no. The representative said they were running some specials and would I want to hear what they were. I said okay because I was sitting on the phone for some time. The guy said they had a special on a radio for $9.99 plus activation and 3 months of service for $33. I said okay. He repeated the amount at least half a dozen times. I agreed to that amount and understood they would send me a bill. I just got my credit card bill and they not only charged my credit card of which I did not authorize, they billed me for several items in the amounts of $30.41 and $41.97 for a total of $72.38, a far cry from what I was told on the telephone.

I had a two-year paid in full subscription with Sirius that ended on January 13, 2009. I was not under any auto-renew agreement. So in December, they began calling and emailing me about renewing my subscription. Each time I told them I was not renewing because I work from home and seldom drive my vehicle. Finally in February, they stopped calling and I heard nothing else from them. Then this past Saturday, I received a call from NCO Financial stating I had a past due balance of $31.04 with Sirius and they had turned me over to collections.

Since the FCC allowed the merger of XM Radio and Sirius Satellite Radio, the price gouging has begun, as everyone has speculated. Not only is this unfair to the consumer, but they have created a monopoly within the market of satellite radio instead of ensuring competition.

I have had Sirius service for around 1 year, and bought a new vehicle that came with 6 months free. When the 6 months was coming up, I called Sirius to reactivate both radios. I was offered a very good deal; a 2-year subscription for $165.95 for both radios. I verified the price with the CSR; yes that was it. It was a special or something, and I got so many months free. After the call, I got suspicious and called Sirius back and talked to another CSR. I told her that I just wanted to verify the offer that I had just been given, and was told that it was correct; one payment of $165, so I did it.

I cancelled my XM service in December 2008 following the Sirius acquisition, change in channel lineup and poor customer service. During my call to cancel, the XM rep offered to extend service for 90 days as a result of the problems I had experienced. I repeatedly declined the offer, but he wouldn't take no as an answer. Finally I said "OK, but I can guarantee you I will cancel at the end of 90 days." XM charged my credit card for the extension and I was unable to resolve that with XM, so I had to dispute the amount. I notified XM at the end of 90 days that I did not want the service and it was disconnected.

In 2006, I bought a radio and paid for a year's service. After a year, I called and canceled my service and gave the radio away. I have not had a computer until recently. I signed up for online banking and just caught Sirius billing me for $142.45. I called, and after twenty minutes of being on hold I was told that I had never canceled, which is a complete falsehood. I specifically remember cancelling it as I gave the radio away. The adjuster told me he would give me $139.38 as he would prorate it, but I was out the money they took out the year before. They have never notified me with any correspondence that they would do that.

Same as many others that have already posted, I prepaid for a year of Sirius service in January '08. I sold the vehicle with the service in April that year. I received a notice in May '09 from NCO, saying I owed $34.00. I called Sirius, but they wouldn't talk to me because it had already been turned over to NCO for collection. I called NCO and spoke to an individual who offered no help and was rude.

I have asked repeatedly that they do not automatically bill my credit card for their service. They continue to bill my credit card without my consent. In addition, when you pay for a year of service upfront and change vehicles, they do not allow you to move the account, and they will not refund the difference to your credit card. It's the worst experience ever.

They continued to charge me an annual renewal fee of $142.45 for Sirius Radio service on a 2006 Ford 150 truck that I hadn't owned for two years. Kari stated that it was their policy to auto-renew each year until the customer notified them to stop. She said their policy would allow them to continue doing this for an unlimited time until the customer called and canceled. This is absurd. I talked to the Ford motor company and they told me they did not have an agreement with Sirius regarding "auto renewal." I traded the 2006 truck for a 2008 Truck on 11/29/07. They charged me $142.45 on 4/18/08 and again on 4/18/2009. They gave me a credit for the 2009 charge but refused to credit me for the 2008 charge. I purchased my truck from Gene Evans Ford in Union City, GA.

About 9 months ago, I called XM Satellite Radio to cancel my account because we never use it. I was handed off to several representatives over and over asking questions and then was disconnected while waiting for the next rep to cancel my account. I call twice more that day with the same results. 3 months later, they pulled money from my account yet again. I called XM again trying to fix the issue with the same results as before. I finally called my bank and blocked them from pulling from my account, and I called XM to tell them what I had done and again got disconnected while being transferred to a different department. Now, they are calling me saying I owe them money and are sending me collection letters.

I purchased a vehicle in July of 2008 that came with XM radio. It was already active when I took delivery of the car. A few months after purchasing the vehicle, a CS rep from XM called me to offer me their specials, etc. I only remember telling him to mail me the information so I could look it over as I was in my car at the time. Months passed again and I received automated message calls that my subscription was about to expire which I assumed was for the trial on the new car. These messages did not state a problem with the account or that money was owed or the reason for shut off, just that the "subscription is about to expire".

I have been a customer of XM for years. At some point, XM added availability of streaming on my computer. I have used streaming about two years. I just re-subscribed and found out that my online is canceled. They want about 25% more to have streaming on my computer. My understanding is that as part of the ruling from the FCC to create the monopoly of Sirius, XM Radio, they were to freeze prices for packages for three years. What have you heard?

After turning in a lease vehicle from Ford, I only authorized $12.50 on a credit card to renew for two more months past the six months introductory offer. I got a new lease and after six months, I called to add more service and I was asked on which account. They charged my credit card seven times at $38 a shot on my current vehicle. How they can get away with charging on a second account number without authorization is beyond my scope. Every time I call, they say they would give me a $3 credit and was sorry. They asked, "How do we know when you turn your car in?" What difference does that make? I did not authorize any further payments and received no notice stating that I will be charged unless I cancel. Ford is hiding behind their rock stating it's not their responsibility yet when they give you your vehicle, they state, "Oh, yeah. You have Sirius free for six months and no further info is given out from your dealership."

I purchased a new car and with it came XM Radio. I renewed the trial period for XM after it expired the first time, paying for a year upfront. XM's selection was not stellar and more and more commercials arrived over time, so I decided not to renew this year and let my previous subscription expire. XM reps called and left messages regarding my expiring account giving no indication of a problem other than my account expiring. I wanted it to expire. I was done with XM. I also received no letter indicating that I had a debt. My subscription simply expired. XM Radio sent a collection agency after me for $26.16 claiming that my account was auto renewed and that is what I owed them for the auto renewal.

I was turned over to collection for a renewal which I did not authorize or want. NCO Financial is trying to collect for a monthly fee because I did not renew an annual contract. Sirius Radio came with my new car, and a friend renewed for one year as a gift without my knowledge. After the year, I did not renew so they are trying to collect a monthly charge.

I used to think satellite radio was the future. I used it for a while and enjoyed some of the programming. Then my receiver went out and that's when the trouble began. I called customer service and asked the representative to send me a new receiver. I could hardly understand her, but I figured as long as she heard "new receiver" and had my address, no problem. A few days later, I received an entire XM radio car kit - a receiver (which did not fit the home base or the one in the car), a base, an antenna, remote, etc. The car system was fine and I didn't need all these stuff for the car. I called XM customer service and tried to explain the situation to the man I was speaking with.

I purchased a new car in 2008 with XM Radio. I was misled about 2nd promotional. I accepted a trial period and was stuck with an NFG 2nd radio that I can’t/don’t use but have to pay monthly fees. I have not been able to cancel. They have my card number.

In February 2009, I called XM to reactivate service and still had a small balance due of around $25.40. I activated service and paid for 3 months at that time. A couple of days later, I noticed on my bank statement they had charged me $254.40 (approx). I called the collections/billing number and they were very rude and pretty much gave off the attitude that I had lied. Once they looked into the acct, they did realize they had made a mistake and stated they would refund me within 3 business days. About a week later, I called back; it was the same attitude same, same outcome. I waited longer than the 3 days, called back, same story. Finally, they said they had to put in a report and someone would call me back within 24 hrs to follow up with the report. I got no call back and had to follow up myself and ended up putting in another report.

I purchased a Pioneer Inno at Christmas. I was under the impression that I would get a $50.00 rebate on it, but I received a letter stating that I purchased it from a non-qualifying store. They never said I had to purchase it from a certain retailer. What a scam! 3 more people at my job that I know of didn't get their rebate, either. I feel this was a scam to get people to buy the horrible radio and terrible service.

My problem sounds similar to the rest. I recently received a collections notice from NCO Financial Systems for a past due balance of $49.54 owed to Sirius satellite radio. I thought that was impossible since I'd paid for my one-year subscription in advance. However, when I spoke to one of their customer care (ha!) representatives, they informed me my balance was absolutely possible as I hadn't called to inform them I was interested in renewal and didn't have a card on file for them to auto renew! I continued to explain my position to a polite, however inarticulate man to no fruition. I asked for a supervisor and he put me on hold for ten minutes. When he returned, he let me know the supervisors would be in the break room until 7pm and I should remain on hold or call back then. Isn't this a kind of blackmail? If I don't pay the balance, our credit will be affected. But if I do pay I'll never get my money back even if I continue to dispute it.

As my previous position was eliminated, and with it the long commute, I found myself hardly ever listening to Sirius since I have it only in the vehicle. So today I called to cancel, and in a completely different experience than those listed here, I only waited about 7 minutes for someone to initially answer, and the person seemed to be an American with perfect English. Then I requested to cancel due to lack of use. They tried one retention offer on me, but I insisted on canceling. After that they weren't pushy at all. She then told me that I needed to be put on hold for three minutes while my account was canceled. It turned out to be 10, but she came back on and said everything was canceled. I was shocked that it was this easy and about the short wait times. Now it almost seems too good to be true. So I hope they actually did cancel it, and I won't find I have a Sirius bill next month. We'll have to see, but if I do, I'll be posting again for sure, with an opposite reaction of course.

I was sold an item I cannot use and XM refuses to refund my money. I called to cancel my service because my radio was broken. They informed me that they could do a vent exchange which would only cost me $10 plus shipping and handling. I was never read a disclaimer; I was under the impression that they were sending me another portable radio. When my husband looked up the model online, he discovered that they were sending me a car radio. I did not have car service, therefore, a car radio would be of no use to me. I called XM back and informed them of their mistake, at which time they proceeded to try and sell me another radio for 150 dollars. I told them I could not afford the other radio and just wanted my money back for the car stereo, at which time, they proceeded to tell me that all sales are final.

I have tried to cancel a subscription for Sirius Satellite Radio. When you want to have a new radio turned on, the wait is about two minutes. I have stayed on the phone for approximately 30 minutes twice today. If I did not like Sirius Radio, I would cancel both subscriptions. Why can't someone cancel one subscription without all the hassles? I'm paying for a service I am not receiving.

I purchased a 3-year plan in March 2007. I have my credit card statement to XM radio and also the letter stating $359.64 is the amount for a 3-year plan. In February 2009, I received a letter from them stating I had a 2-year plan. After a few telephone calls to XM listener care at 800-XM-Radio in February and e-mails, they understood. This month, I received an e-mail stating I owe them $11.01. I have all the records showing that they owe me another year and that I don't owe them anything.

I purchased an XMP3 radio for my husband in December 2008 for Christmas. I received it and spent a week on the phone with technical support at XM trying to get it to work. I tried it in many different areas, as it was supposed to be one that was portable. I could not get good reception even when standing in a wide open field with it, so they told me to send it back because it was defective. When I bought the radio, over the phone, they failed to mention that they have a no refund policy.

I have been an XM customer since they first introduced the XM to go online. I now own four radios. I usually listen to the online version of XM at night before going to bed. Not long ago, I was told my account was deactivated. They now want an additional three dollars amount for me to listen to their content online. This, when so many online radio stations are completely free. Their attempt to nickel and dime their customers sucks. They have also changed their programming significantly since their merger and I find myself listening to regular radio more often. I'm thinking this might be the last year I subscribe to them.

I had XM Radio for a couple of years. Then last May, I bought a car that came with a factory-installed XM Radio. After the 3-month trial, I added it to my existing account and was offered 3 extra months for $5 each plus an extra month free, because I was using my credit card to pay online. The new car also came with a DVD player and my kids who hate using the headphones took over the radio, so I now only listen to Disney DVDs. So back in October, I called to cancel both accounts as I hardly ever use the other car.

The entire 2008, all I was doing was begging XM Radio (on my knees with tears in my eyes), "Please send me a new channel lineup booklet with color in it." They said, "Look it up online (and chopped my head off)," but I asked for a single piece of a colorful booklet the way they used to send in 2006-2007. They promised me the booklet, which never arrived. Then I started making records. On Nov. 21, 2008, they stated the booklet would be mailed to me. That was my second call that autumn. When I called first time (in October), they hung up on me.

They called me on Dec. 22, 2008, offering a 3-month special rate of $5.95/month. I agreed but called back on Jan. 15, 2009 because I still could not get the signal. She said they would have a tech call in 24 hours, credit me for 1 months and give me an additional 3 months for free. In March, my credit card was charged $147 for a one year plan. I called XM radio and they said their records had no indication of the additional 3 months. Since they bill quarterly, they would only credit $106 of the original $147 charge.

We had 3 XM Radios and 3 XM yearly contracts. We decided the cost far outweighed the benefits and called XM Radio in February, when we got our first bill for our first XM radio. We informed the service rep we did not want to renew our service for any of the radios. The rep told us we could get lifetime XM service for all three radios for a onetime payment of $399.00. We told her we wanted to do that. She put us on hold and came back a little while later and told us $399 was for one radio, not three. We told her to cancel all three. Two weeks later, we got an email from XM asking about our opinion of our conversation with their rep. We replied in that email that we wanted to cancel all three.

I have been a multi-unit subscriber with XM for over 5 years. As part of our budgetary measures, I decided to look ahead and not renew my annual car subscriptions. I was surprised for a company like XM that operates virtually paperless, that no option exists to cancel renewals online. So I tried to call and was on hold for over 10 minutes. As so many others have reported, the representative first tried to insist that I could not cancel except in the month of my renewal. When I persisted that I had multiple subscriptions and was not going to deal with their lengthy on-hold problem multiple times, they finally agreed to transfer my call to the proper department where I remained on hold for 26 minutes before being summarily disconnected without ever reaching anyone.

I paid for a three-year subscription to XM Radio, with a one-time payment over the phone with my credit card. I never signed any kind of a contract with them. I expected 36 months of service and only 36 months of service, just as if I had paid for a subscription to a magazine. Instead, at the end of the 36 months, I received a bill for almost $400.00. Contacting them by phone, they kept me on hold for 50+ minutes after learning I wanted to cancel their service, and they never came back to the phone.

I purchased a vehicle back in Dec. 2007. At that time, XM Canada was offering 1 year for $60 so I took the offer. In Dec. 08, they kept calling my secretary and harassing her that they needed to update my credit card info after I had called to cancel the service as I barely use my vehicle since we have a couple of vehicles. I drive to and from my office which is only 2 min away. I also was ticked off with all the programming changes and the fear of this company going bankrupt which I wish would happen now. I called them and cancelled my service; the radio was cut off the following day.

Having purchased only a one year subscription to Sirius Satellite service over the phone last year, I decided to let my service terminate at the end of the policy and I did not take up the written offers to renew. My service ended, but I was then sent an invoice for $41.60 for the period 2/16/2009 to 3/16/2009. I called Sirius to complain that I did not authorize this charge, and they stated that they automatically renew all accounts.

I had XM Radio in my 2004 vehicle since I purchased it. I paid $129.72 on 12/22/04, $154.20 on 12/21/05, $134.75 on 1/9/07, $168.24 on 1/9/07, and $437.42 on 1/21/09. When it was time to renew in January 2009, the saleslady sold me the best value ($437.42 for a lifetime subscription). I questioned what is a lifetime and was told I could transfer the subscription three times. I explained to the saleslady that I was looking to purchase a new vehicle shortly. She said this would use one of your transfers. On March 10, 2009, 48 days later, I purchased a new vehicle with a trial XM Radio subscription. When the dealer and I tried to transfer my subscription, we were told you can only transfer a life subscription to an X-Box or a car that does not have an existing XM Radio?

I sent the following letter to XM Radio, requesting removal of a charge they applied that I did not authorize. Not only did I send it to the email address XM says to send to on their website, but I looked up who the senior management was at XM/Sirius (CEO, COO, Sales/Mktg SVP, etc.) and found that the logic XM/Sirius uses in their email system is first letter of first name followed by entire last name and sent the letter to both Xmradio.com and Siriusradio.com for each name. The Xmradio.com emails were returned unsent, but the Siriusradio.com went through! This morning, I received a call from XM Corporate indicating they got my email and completely removed the charge from my account and sent an email confirmation to me as proof (upon my request). I figured I'd post this to help the MANY people I see having similar issues and feel there's no possible solution.

I have had XM Radio for years and auto pay $12.95 monthly. With that subscription, I received internet access to XM as well. Earlier this year (2009), a notification was sent out stating that in order to continue to receive internet access, subscribers needed to call in and confirm they wanted access before a particular date. I did just that after questioning the representative as to additional charges. I was informed that since I was a long time subscriber, there would be no additional charges and the payment would remain the same. WRONG!! Come the following month and my charge was $394.40. THIS IS A SCAM!!!

XM Satellite Radio billed my credit card without my authorization. I used the service as a pay-as-you-go until the 6 months service ended in June 2008. Radio service went into limited access mode (10 stations as compared to 150+ stations when activated service). I assumed the subscription was dead as I no longer used the XM receiver. In January 2009 I found out that XM had billed my charge card without authorization in July 2008 and also in January 2009. When I called to investigate the issue, they refused to cancel the current balance stating that I was paid through June 2009. I notified the credit card company and they stopped payment.

I too am fed up with XM Radio. I don't like their billing procedure, their policy, or their customer service. They are a scam outfit. I paid for and was told I had service until January 12, 2009. It was a special deal that I decided to go for. For some reason, they shut my service off before January 12 and then, unknown to me, turned it on again. I received a bill for this continued service. I never authorized them to continue service after January 12 so I protested the bill. I got nowhere with customer service representatives so I spoke to a manager. He stated that I never called them to disconnect the service after January 12. I said I was paid up until January 12, and the service should have been stopped after that. He disagreed, stating that it's in the contract that service continues until I call them.

I bought a radio for my sister for Christmas. I activated 3 months, also as part of the gift using my credit card. Then 3 months later, my card was debited $44.67. I called and spoke with the floor manager (Mathew). He stated because a card was on file, they automatically debit. He refused to help or refund fees, saying that they do not have to tell the customer of the policies. Fraud, fraud, fraud.

I received a Sirius Radio complimentary with my new vehicle purchase. When it came time for renewal, they sent me an offer for extra Sirius time to be added to my account time if I paid for 1 year and paid it in full. I paid for the service and they did provide the services that I had paid for. Imagine my surprise when, on March 20th, NCO Financial sent me a Collection letter for a past DUE balance on my account. I called the Sirius Radio office twice and all I got was the runaround, and I was switched to NCO Financial who were closed.

I was billed back in December for $150.48 for a radio that was turned off and sold to another person. Now it's March, and I have called back at least 10 times and have been hung up on and yelled at by the person who was at the other end of the phone. None of the calls that I made to them was to anyone that spoke English as a native tongue. So here I sit, not wanting to call them back because I fear I will have all my radios turned off way early. I have since changed the CC that I used to be billed through, and I'm just going to let my subscription run out and not renew with them ever again.

I have had Sirius satellite radio on a vehicle since April 2006. On October 09 2008, Sirius automatically charged on a credit card for a two-year renewal at $291.80, of which I never authorized any automatic charges. I called them to request a cancellation and refund to the charges. Of course, the idiots and accents make it next to impossible to get their representatives or supervisors to understand. Each month I checked, they had a different alibi as to why they couldn't credit it back. I'm a busy physician so I don't have time to be on hold for 10-20 minutes, which has been typical. They supposedly are to send a refund check from 02-04-2009 for $263.91, and it would take 3-4 weeks. I've patiently waited but no check has arrived.

We have had XM Radio for five years in our truck. Every time we renewed, we paid in full each time. This year, we received the bill as usual and chose not to renew. We did not send in a payment because we chose not to renew. We received no phone calls or any other correspondence from XM. We received a bill for $24.40, and when my husband called today to ask about it, he was told that we owed it because we had XM for two months since our last contract ended. We did not renew, and the billing rep at XM said that they left it on to give us time to make a payment. We told them that is why we did not make a payment: because we did not want to renew.

I had activated my satellite radio using my debit card for 1 year. I did not sign contract nor did I ever receive anything in writing indicating that the service would automatically deduct payment for another year nor have I ever received correspondence from them as a customer.

I bought an XMp3 player from them and a car kid on 02/25/09. I had it one week and it didn't work right, so I called and they told me I could send it back within 30 days, but I could not have my money back even though it only gets signal on sunny days, and only outside. It's not worth a penny. But on their website, it says if returned in 30 days, they will refund your money. So I said okay in returning it, and it took them a week to send UPS to me. They told me I couldn't drop it off; they had to come get it.

In 2006, I bought a 3-year subscription to XM radio for my car. It came up for renewal in Feb. this year. Of course after 3 years, I didn't realize it was due and certainly didn't think it would renew without some action on my part. I finally received a phone message in March that the account needed attention, since my old credit card account had closed. I called to cancel the subscription and pay my final bill, and was told if I wanted to keep it, for an additional $50 I could convert to a lifetime contract. I verified that all I would owe was $50 and the XM person confirmed the amount of $50. It sounded like a good deal, so I said fine.

After receiving a free 3-month trial on our new GM vehicle, we really liked the service. I called to find out about the pricing options. After hearing them, I told the rep that I was not interested in extending my contract. I received a bill. I called again to verify that I did not want the service after the 3-month trial. I received another bill. Today, in the mail, I received a notice from a collections agency. I immediately contacted the agency and XM directly. After a 45-minute conversation in which my three previous calls were confirmed, the rep completely just stopped talking. When I asked what I can do, he said, "Pay the bill." I am very frustrated with both XM Radio and GM for putting me in this situation in the first place.

I previously had an XM Radio account but decided to not renew it. I received a bill but figured it would just resolve itself. This was naive on my part. This week, I received a bill for $56.65 from XM Radio and a notice from a collections company requesting $70.90. Nowhere on the bill did it indicate if this wasn't paid that I would be sent to collections nor does it indicate that the account is automatically renewed. I immediately called XM to find out what this was about. I was told that at some point in the last three years, I was allegedly read and agreed to some sort of agreement over the phone that allowed XM to automatically renew the service. I explained to the rude representative that I didn't recall anything of the sort and I only remember having one other conversation with XM and that I didn't recall anything remotely like that.

I've received 2-3 letters and annoying automated phone calls telling me to renew. I just spent 20:09 minutes on the line with XM, half on hold. I called to cancel a subscription number and had to listen to all the promos, then got transferred when I said I want to cancel. For 10 minutes, I couldn't get the girl off her script. I finally gave in, allowing her to make her offers etc. I kept asking her to please get off her script and bring this to a conclusion. She never acknowledged my repeated requests and just kept on going! Finally, we got to the end and she said she would refund about $20 for two radio subscriptions due to expire in 2.5 months. Then she had the gall to ask me what credit card I would like to use to PAY for this?!!!

In October 2008, I called to cancel as I was no longer using the service. I accepted an offer of three months free online service thinking I would listen on the computer. I was told to call before January 25th if I wanted to cancel. I called to cancel on January 23, waited for 45 minutes during which time I listened to disgusting commercials about new Sirius programming being activated for many clients. The rep who took my complaint told me to wait for a transfer to the financial dept. After 30 minutes, I was disconnected. I tried again and then gave up. I received a bill the next month.

I purchased a new vehicle in June 2008. A free subscription for XM (for 3 months) came with the vehicle. When it expired in September 2008, a representative from XM called and offered me a 3-month special. I accepted but refused to pay by credit card and insisted that I pay by check which I did. In December or January, I received an annual bill for XM. I decided not to continue the service. Today, I received a notice from a collection agency, CCA, stating that they were collecting for XM and I owed them $30.27. What? I didn't re-up at all and I'm not sure why I've been turned over to the agency. I do feel as though I am being strong-armed.

Sirius has now two years in a row debited my checking account without authorization. Since this was the way I paid originally over the phone, I have signed nothing. In February on the 11th, they got me for another year. I use the radio maybe a couple dozen times per year. I went to use it a week ago and would not acquire signal. Found it perplexing that when I spoke with the first rep, he could not find any information on my account. Finally, the SID radio number matched and had wrong information. He then proceeded to tell me if the unit had an x in the bottom left corner, that the unit was toast. They only last two, maybe three, years. Horse dung. He then said since I had been with them for over two years, he would send me another radio for $9.99 plus shipping. I agreed. They debited my account this time for $18.13 that I agreed to.

On February 18, 2009, I received a letter dated January 7, 2009 from XM Radio informing me that my current credit card on record had expired or is set to expire prior to my renewal date of XM service. It indicated that to avoid interrupting service, I needed to update my account information by February 22, 2009. On February 22, 2009, I went to the XM radio website to make a one-time payment utilizing my Visa Debit card with a totally different account and bank. I received the payment confirmation from XM Radio regarding the online payment. When I received my Credit Card bill from the account that XM Radio indicated had expired, they had charged me $137.38 on the same day.

I called XM Radio in May 2008 to cancel my subscription because I had just received a new company truck with a free year of Sirius Radio. The person on the phone talked me into a one-time special $11.50 for XM on my computer. I took the deal and discovered on 3-12-09 that they have been charging my account all along. I called to cancel again and tried to get credit for the past amount and after 2 hours on the phone they said no, they cannot do so because I accepted the special offer.

I tried to cancel XM and they wouldn't let me with 3 months left on the contract. So they sold me another radio and told me that I could finish out the contract. Then at the end of contract, without notice, I got hit with a $148 bill for the new contract. I said, "No, I wanted to cancel." I was told I owed them nothing and it was closed. Then I got a bill for $20 after that. I called and they said I owed it because it auto renewed. I told them no and the guy said I owed nothing. The second guy said he knew that wasn't true so I asked for the tape of the conversation and he said he could not provide that for legal reasons and basically hung up on me. Now they are threatening to turn me over to collections. This happens virtually to every customer who cancels. There needs to be a class action lawsuit.

Well, I guess I'm latest to be had by XM radio. I called to cancel service back in Dec. '08. They pleaded with me to stay and offered a free 3 months and a discounted 3 months to total 6 months of service. I said sure, that's a pretty good deal. Let's do it. The CSR said that I was all paid up for 6 months and that I wouldn't be billed again until June '09. Well, guess what? I was billed today (10 March 09) for $64 three months later... Coincidence? I think not. I called to see why my account was being debited this money and the guy acted like I was crazy after I explained what had happened. By the way, I waited on hold for 57 minutes. Nice.

I prepaid for Sirius Radio for 1 year starting December 2007 and did not renew in December 2008. I removed the radio from my car and had to call the company 3 times, and remained on hold for over 30 minutes each time to cancel the subscription. In January 2008, I received a bill for $8.97 which I paid. Now I received a new bill for $15.25. This bill shows previous balance was $8.97 - payment received during last billing period $8.97, and balance before new charges $0.00. I am being charged a $5.00 late fee and $10.25 for an adjustment. No idea what this is. I called the company - actually I am still on hold with them for the last 23 minutes to dispute the bill. This is NO way to treat the consumer and I will never make the Sirius Radio mistake again!!!

I was contacted by phone on 3-9-09 and was told that I owed $140 for services. As far as I know, my service with Sirius Radio expired on 2-21-09. I was not interested in renewing the subscription and told the person who called this. He told me that I would have to pay the $140 and then cancel my subscription. As far as I know, I never agreed to any automatic renewal and I do not feel that I am responsible for the charges.

After expressly requesting my credit card NOT be used to renew after one year, XM did just that. I have been waiting on refund since end of December '08 and have called at least 10 times. I am told that the refund is in progress but no refund as of yet. I found this corporate number, 877-967-4672, and spoke with Roberta who assured me she would check into the delay. I don't have much confidence.

XM/Sirius monopoly, while promising to not raise rates, is taking away services. As an XM subscriber, you could listen on the internet at no additional charge. Now, as of 3/11 09, there will be a $3 per month charge. Considering 10 million or so subscribers, that is potentially a $30 million increase in rates per month. It's not right and not what was promised with the merger.

I canceled my account with Sirius XM Radio on February 6, 2009. Customer Service informed me that I would receive a refund of $166.75 for the remaining part of a three year contract on one XM Radio and a pro-rata refund for the three month payment on my two other radios. It is over a month and I have not received a refund. I have called twelve times. Each time they acknowledge I am due the refund and tell me that the refund is in process, and that the billing department will call me in 2 to 3 days. No one has ever called. I have sent numerous emails and do not receive any responses. I should have that. The Company has provided me with a cancellation number and even an incident file number based on my telephone calls.

I had a Starmate 4 receiver for a little over 1 year, and started receiving Acquiring Signal and Antenna Not Detected errors approximately every 20 seconds making it unlistenable. I contacted Sirius Technical Support for advice in early February and never heard back from them. I called on March 3rd to cancel my service, and spoke with a customer service person who seemed to try to make the situation right. He agreed to send me a new radio, free of charge, and two months free service for my troubles. I found this to be a satisfactory resolution to the situation.

I spent about 3 hours calling XM Satellite Radio on 2/13/09 to cancel my radio subscription. Each time, I was on hold for several minutes and pressured by salespeople to keep the subscription, and repeatedly hung up on. During my last call to XM that day, I was reassured that my cancellation request was confirmed and I would no longer be billed for the service.

My story is similar to the dozens I've just read about. I called to cancel the PREPAID XM subscription on a vehicle that I no longer own. A second vehicle, also with a prepaid service, was to remain unchanged. XM representatives offered to credit the unused portion of the cancelled account to lengthen the active account. Instead, both accounts were cancelled and I never received a refund.

I received a bill from XM for early cancellation of a 2nd radio for the bill plus $100 fee. I called and talked with the call center rep. and could not get anywhere. I asked to speak with a supervisor and was finally able to talk with one. I thought we had resolved the issue. I agreed to move forward with a year contract on both radios and pay for the year in advance. I paid $226.33 via debit card and thought all was fine. I then received a bill for an additional $187.81. The bill made no sense whatsoever. I called XM and finally was able to get to another supervisor who told me that my debit card only deducted $38.52 and that was the difference of the $187.81. He told me to check my account and if I did pay the full $226.33 to fax bank statement to them, which I did check and fax.