SiriusXM Satellite Radio Reviews

Looking on line I see this is there standard game. I wasn't able to get them to remove the fee for a car radio I no longer owned and I couldn't get the service to work on my new car radio either. Impossible to deal with this company. They have their system set up to make it impossible to get them to remove false charges. AX cancelled their billing. Then they started harassing me with automated phone calls to my cell phone. I had to send them a do not call letter I found on line to stop them from attempting to collect money they were not owed. I had to send the letter return receipt requested three times and each time explaining I do not owe them any funds.

I paid for a year's satellite service and after that year, apparently, they have an auto renewal policy so they charged me for two extra month of service. I tried to cancel the account and was told that I had to pay for the two extra months which I did. I was then told that my account was cancelled. I asked for a confirmation email and was told that they could not do that. I checked my account and it was not cancelled. I called back to ask why and they said that I had not paid the outstanding bill which I most assuredly did over the phone.

I spent a total of three hours on the phone going in circles and having them hang up on me. The truth folks is that this is a scam. There is virtually no way to cancel your account. Now, everytime I try to get in touch with them, I get the same circular path to nowhere. Buyers beware. Sirius is a scam and you can never quit them. I have filed a complaint with the Better Business Bureau and will file another with the State Attorney General's Office.

This is one-time something must have been looking out for me. Later that evening, I told my wife I'd check out the lifetime subscription. Here is where either the lies, incompetence, immoral training, or all three began. I told the foreign speaking, hard to understand lady I would like to know what the deal and the cost was for a lifetime XM subscription. It was as if she heard I want a life time subscription. Don’t worry about the cost, just sign me up. She said I will sign you up for a lifetime subscription. I said, no, no, first tell me what the price is. I repeated this question numerous times before she stopped reading her script.

Before I go any further, I tape recorded the phone calls to XM Satellite because of everything bad I had already read on XM Satellite. Anyway, the lady told me a lifetime subscription would be $424. Three times I asked her was she sure it was only $424 and that only $424 would be on the invoice when it came to my home. She repeated yes every time.

I asked her if I would see an invoice for the original $318.31 2-year XM subscription and on top of that another $424. She said no. Three times I asked her this question, three times the reply was no. I said lets do it then. Later, Sunday, I go to the XM Satellite site. Lo and behold, there is a charge for $742. Not only that, the liar key-punched me in under the total XM/Sirius package, which included Sirius, Howard Stern and other ** I wouldn't hit a dog in the behind with. I got on the phone. The first call I made was to a girl I could hardly understand. After explaining what I was told, she came back with I ordered the total package and unfortunately it was non-refundable. I won't go into everything, I explained to this trained liar.

After asking her if I told her I would sell her a diamond ring and after getting her money, I gave her an apple would she be upset. She said yes and asked if she could put me on hold. She put me on hold after saying she would be right back. Liar! The conversation we had before she put me on hold was a little over 15 minutes. I was on hold for another 47 minutes whereupon I was disconnected. It didn't matter to me. I had sat the cell phone down with the speaker on and watched the golf tournament in China. I called back and got another XM trained lair. I explained how I never ordered a Total package with Sirius and Howard Stern. I went over everything with her.

Unfortunately she said this was non-refundable and she couldn't change anything. For all you people reading this, have you realized that these lairs haven't received any money from me yet? They couldn't use my Visa gift card because I only put $300 on it! You should tell all your friends to have XM send an invoice and if you have any problems before you get the invoice, treat them like they have been treating us like helpless fools. I am going to skip a couple of XM ** and the conversations I had with them. I'm fast forwarding to the last XM liar I spoke to Sunday evening.

After explaining everything to her (by the way, this was another lying, hard to understand foreign lady), she told me she would put me on hold and see what she could do. She got back on the line and said she had changed my subscription to a lifetime XM with no Sirius and no Howard Stern. The price would be $576.49. I asked her if she was sure about the price and I would only be receiving XM and XM only. She replied she was sure. I repeated this over and over and she repeated the same lie. Monday morning, I got up and logged onto the XM internet site. Nothing had changed. It was still $742, XM plus Sirius and Howard Stern. I'll skip the next two conversations I had with the lying XM non-service employees.

I sent emails filled with profanity. I find one must use profanity when a corporation's non-customer service reps are basically telling it's customers to get **. The response to each of my emails was thank you for being a customer and if there is anything else we can do to be of service, please reply to this email. No resolving the problem I stated in my email, just their ** off reply of: if there is anything else they can do blah, blah, blah. Not once do they address the English words written in my emails. Just some giggling script they have been told to use when money is involved.

The second to last person I talked to was a young foreign-speaking man. He had no problem understanding what I had gone through and he assured me he understood how I felt. And even though the system would not let him change a thing, he would escalate my complaint and I would get a call. He didn't lie. It was not long after I hung up that I got a call from some foreign-speaking lady. I know I got a call only because I told the nice man that XM had nothing from me. I had paid nothing. I was going to be invoiced. That must have sent alarm bells off with in the XM organization; therefore, the call. After my short explanation to this female Einstein, she said she couldn't change anything; however, if I pay $608 right then, I would receive the XM complete package without Sirius and Howard Stern.

I asked her about the $742 invoice and she said to ignore it when it came to my house. I chit you not. She said to ignore it! I said, “So I pay you right now $608 because you can't change anything and I'm supposed to ignore the $742 invoice when it comes to my house?” Yes, she said. I said I'm supposed to believe you when I've dealt with all these other XM liars!? That was the end of our conversation. I have no intention of paying these ** one worthless copper penny. Thank goodness that nice American girl from southern West Virginia couldn't take my Visa card because I had that $300 limit on it. I chose $300 because I checked the two-year XM price and thought $300 would cover it. Thank goodness it didn't cover it and thank goodness she didn't come down in price.

Imagine that nightmare had I did everything you have already read in this pathetic complaint. My advice is that you please tell all your friends to tell all their friends and co-workers not to go more than one year with this inept, lying company. And go to your bank and purchase a Visa gift card to do business with XM/Sirius. This way if, and by all the complaints on the Internet regarding XM/Sirius, the odds are you will get burned, you are only out the one year price. I've told XM in my emails I've recorded our conversations and I am making copies to send to the FCC, my state Attorney General, USA Today and my congressman. Hopefully, not all of the above have been bought and paid for by corporate lobbyists.

My first experience with XM went on for years and I never had any problems. I loved XM Satellite. It came in handy during Hurricane Katrina. It was only when XM tried throwing the royalty fees onto the customers back that I called and had no problem canceling. To now read all these complaints on the internet regarding XM/Sirius, something has to be done. This has gone on for far too long and if we can all pressure our congress people to hold the CEOs personally and financially responsible, things will change. Until then expect these non-customer service reps to basically tell us to go pound salt. Good luck and believe me I will never put myself in the cross hairs of a company like XM/Sirius again.

No economic damage was done to me. No physical damage. Mentally, I thought I was being punked by some government agency. Hey guys, lets forward all XM calls to the NSA and mess with the minds of XM/Sirius customers. I'm serious. I have dealt with some of the biggest liars and the most absurd people involving money transactions, but nothing and I mean nothing comes close to these liars and ** at XM/Sirius. Why haven't any attorneys taken on a class action against XM/Sirius? You feel like you are in the Twilight Zone dealing with these ** cases.

My most recent negative experience is small potatoes compared to what many of you have suffered, but I wanted it on the record anyway. Monday, November 1, 2010, I called with a technical question and got the routine about, Don't you want to purchase a lifetime subscription for Well, then how about When the customer service rep got down to offering a new radio for $19, I capitulated. She then put me on hold and came back on to say that it was $19.99 + tax + shipping for a total of $33.59. I specifically asked, Now, that's all you're going to charge me, right? There's not any additional subscription fee or anything like that. She assured me there was not. Whereupon, I gave her the credit-card information.

I then logged in to my computer where I found an email order confirmation. It does indicate that I am being billed $33.59. However, in small print under that it says, Subscription and hardware charges will be billed separately upon shipment. I immediately called them. This customer service rep told me that the subscription fee would be an additional $9.96. I didn't ask about hardware charges. I just told her I wanted to cancel. Not surprisingly, I was told it was too late to cancel as the order had already been sent to UPS. However, all I had to do was refuse the package when it arrived. She assured me that no money would be taken out of my account.

The following day, I discovered a later email a shipment confirmation. This contains the same information as the order confirmation, but does not contain the small print about additional charges, for whatever that's worth. I then went on line and looked at my bank account where I discovered that $33.59 had been withdrawn by SiriusXM. I immediately contacted my bank, where I learned that with debit card transactions, the credit union does not have the ability to place stop payments or stop incoming transactions for being processed. If you feel as though this merchant may try to collect additional funds from the account you may want to consider canceling the current card number and asking for a re-issued. There is a fee of 15.00 to reissue a new card and pin.

I then emailed SiriusXM and described the problem and received an email back assuring me that representatives will be in touch with you within one business day. That was Tuesday, November 2, 2010.On the 4th, I called them again. This representative told me the first representative should never have told me that I would not have to pay a subscription fee and that she would see to it that that woman was reprimanded. I said, I don't want revenge. I just want my money back.

She told me I probably wasn't going to get all of my money back, but she would put me through to someone who could help. How did I know that the phone would then, after a few minutes' wait, go dead? My suspicion is that their customer service reps are all located in Third World countries and are probably paid 50 cents an hour, at best, to read the script given them and don't have any idea of or responsibility for the lengths that the powers that be at SiriusXM then go through to rip everybody off.

On Friday, November 5, 2010, I received an email stating, we are currently undergoing a scheduled maintenance and are currently unable to access your account. Our systems will be available on Saturday, November 6th. Their voice mail gave me the same message. I called again, this morning, Saturday, and received the same message. I then called my bank and asked them to cancel my card and issue a new one. If need be, I'll take my chances with the SiriusXM collections department. I live in an area where I can't pick up any radio station I want to hear, but I will never do business with these thieves again.

Now, of course, there have been late charges accruing for a bill I never received. Important Note: Both of these radios were prepaid for years of service, and all arrangements made over the phone, including credit card payment. I believe it's possible that they sent bills to another person with same name or possibly my old address, however I changed my address immediately upon relocation, and I do get mail from Sirius at my current address, not bills but all other correspondence, including cancellation notices.

This George guy (supervisor),who I talked to on 11/1/10, said he couldn't do anything since the matter has been turned over to collections. I have not heard anything from collections. I spoke to a Nichole on 11/2/10 and she was completely different and more caring and we confirmed my current address which they have been using and that quite possibly the bills were sent to the old address. I am not going to pay for late charges, when I have not received a closing bill like was promised, nor do I even think that any billing is legitimate after pre-paying for a long period where I did cancel per the fine-print procedures in good time.

Nichole took some time, but came back and assured me that not only have both services been canceled, but that my account was 00.00 and that she had also cleared me from any collection procedures. I truly believe that these people are rip-off artists who try to overcharge after a cancellation. The radio service in fact was cut off at exactly the expiration date and therefore I didn't even receive any service after the termination date. Why should I pay?

I called customer care and told them of this problem and they told me this was due to the fact that I was currently on a 3 month trial that did not include my Best of Sirius package. I told the representative that I wanted my BOS package back and he told me that what he would do is give me the BOS free during the 3 month trial and that once the trial ended, by the balance of my 3-year subscription would kick in until completion. I was happy with this result.

Yesterday, November 2nd, my XM service terminated unexpectedly. I called customer care and they told me that my account had been cancelled and that a credit has been issued on the balance of service. I had no idea why, but requested that they restart it. A representative named Jelly (couldn't understand him so that may not be his name) told me that he could not do that, but would instead take my credit balance and apply it to a new account. I told him that this was unsatisfactory as I had no idea whether or not the credit balance accurately reflected what I had left on my 3-year subscription and also suggested that perhaps the low rate I locked in back then may not apply now, which means it would cost me more to re-establish my subscription.

After getting nowhere with this representative, who kept telling me he couldn't re-open my old account, I asked for a supervisor. He told me that none were available. I then asked to speak to a different representative and he told me he could not do that either. After being on the phone for 2 hours, I finally told him I was just going to reluctantly cancel my subscription entirely. He then immediately transferred me to another rep named Tom, who I later found out was in customer retention.

Contrary to Jelly, Tom was very helpful. He immediately asked why I was terminating and I went through the whole story again. Tom was able to find my old account and cancelled my new account that Jelly had opened up against my wishes. He also said that it appeared that my new radio ID had been assigned somehow to another account and that is why my account got cancelled. He then re-started my 2007 Tahoe radio, transferred the 2011 radio over (he did have to assign me a new account number 1-19070643027), gave me a free, 3-month subscription of Best of Sirius in addition to my new car 3-month trial, applied my $170 credit balance to a one-year package ($200+ cost) and gave me 1-year of BOS after my 3-month free trial due to all of the ** I had to go through to get this mess straightened out and to help defer any extra cost for a one-year subscription carried vs. my previous 3-year subscription. He also was able to tell me when my 3-year commitment had begun and reassured me that no cancellation charges were applied. I was very satisfied with this result.

However, I still could not log into my account online, but Tom told me that it should be taken care of within the next 15-20 minutes. As of this morning, Nov. 3rd, I still cannot log into my online account. I had to go through another 3 representatives trying to explain this issue and none were able to help me. I am now being told that it should be fixed within 24-48 hours. All told, I've spent approximately 4-5 hours on this entire episode. From a customer care standpoint, this is completely unacceptable. While I appreciate Tom's efforts, I can't believe that a long-time subscriber such as I has to go through all of these hoops to fix a problem that clearly was not of my doing.

I cannot get help from this company. The call center is based in the Philippines. They do not speak English. I need help in collecting my refund. I am being charged interest on my account for the past 3 months that they have refused to give me my refund. Thank you.

We called today and tried to get this corrected. After 45 plus minutes of passing me from person to person, I finally got a man who tried to pressure us into keeping the service. He did say that he could have service cut off but I would have to pay for the service (even after it was stopped last month) to the tune of $37.50. I cannot believe Buick would deal with such a shoddy company, so I have decided that my next car will not be a Buick. Harassment does not do it with us. We had our weekend ruined while our grandchildren visited from another state by the barrage of phone calls from this company all day Saturday 10-30-10 and 10-31-10.

Needless to say, I never received it. Starting in June 2010 I began receiving bills for the amount $167.69. Again, the online statements to show. After multiple calls, with the same results as everyone else complaining. Hang ups, long wait times, no answer as to why I was being billed, etc. Being frustrated, I ignored the bills as my service was never interrupted. Then again, in August of 2010, I received another bill for $169.69. Again, I ignored it. Why did I not receive anything in July?. This time though, I started receiving phone calls. These ridiculous phone calls are made at all hours on all days. When answered, it is an automated message that tells you to call back. Why the hell would I do that after my last experience?

So just as before, I ignored the calls and statements. On October 1, 2010, I started an email thread, which I disappointingly deleted. I thought the issue was resolved. XM explained that it was their error as they had never removed the vehicle radio from my account and that they were billing me for a one-year subscription on the vehicle. They stated that the problem was resolved and sorry for the inconvenience. After that email, I no longer received any calls. Finally, on October 22, 2010, XM suspended service on my radio. That morning, I was on the phone and received the same crappy service as everyone else. This was mainly hang ups when they could not explain to me why I the radio was turned off. Since calling is a joke, I started another email thread. Over the past week and many frustrating exchanges, I received the following email,

"Dear Mr. B,

Thank you for contacting Sirius XM. We apologize for the inconvenience this may have caused you. We have checked our records and it shows that the Radio ID ----- used to be the Secondary Radio on the Account Number ------ which was subscribed to one year Multi Radio XM Everything from Jan 26 2010 - Jan 26 2011 that was paid last 3/17/10 in the amount of $136.69. However, when the primary radio on the account, which is Radio ID ----- was cancelled from the account, the subscription of the Radio ID ------ should be changed from one year Multi Radio XM Everything into a Primary Radio subscription like one Year XM Everything because the system requires a primary radio on the account. So the subscription was already changed and the old, paid subscription of the Radio ID ------, which is one year Multi Radio XM Everything was prorated and the credit was applied to the new subscription which is one Year XM Everything.

So the account was charged of $117.57 for the radio subscription from Jun 04 2010 - Jun 04 2011. But the payment was not receive on or before the due date so the service was interrupted and the used service was prorated. On Aug 18 2010, the service was reinstated by another department so the subscription started again and will run from Aug 18 2010 - Aug 18 2011. The amount owed is $158.59 but the payment was not received on or before the due date as well so the used service was prorated. The current account balance is $21.06 for the used service.

Please email us back for concerns that were not cleared.We are committed to providing you with the best in customer care. You can also manage your account Online 24/7, by clicking here https://***.xm.

1-***-***-**** (800-***-****)"

So please tell me, why when I paid for a one year starting in January they tried starting two separate times another one year subscription, one in June and one in August. If that is the case, which they clearly state in their emails, do I owe $21.06 as opposed to the full subscription fee? And in the first paragraph, they even state, "We have checked our records and it shows that the Radio ID ------ used to be the Secondary Radio on the Account Number ----- which was subscribed to one year Multi Radio XM Everything from Jan 26 2010 - Jan 26 2011 that was paid last 3/17/10 in the amount of $136.69."

Right there, they even said I paid through Jan 26, 2011! And they still turned off the radio. Unbelievable. I really enjoy the radio as I travel a lot for work. I especially enjoy the Opie and Anthony show on XM 202. That show is the one and only reason I ordered XM. So much for the customer always being right. In addition to this complaint, I have also filed a complaint with the Better Business Bureau of New York. It was an eye opening experience to see thousands of complaints filed with the BBB. You can search the company on www.bbb.org.

This has been going on for more than 4 months. Finally, I did get through and have been waiting for over 2 months for a $62.69 reimbursement. They will say it will post in 5 to 7 days but has not as of today. I have called about this maybe 5 times. I did call again today and was told it posted September 10; it has not. I called back and they did say that it was held up for some reason but she will take care of it today. I will let you know in another 5 to 7 days. I will never use XM again and would like to get the word out to as many people as I can to beware. It is not a great amount of money, but is so frustrating when you believe it is resolved. Then week after week and month after month, you get to start over again.

The sales rep had stated that I was not obligated to do anything. It is now the middle of October and my service has been shut off which I was expecting and I thought nothing of it as it had been 6 months since I purchased the car. Daily, now I am receiving phone calls from an automated machine stating that my Sirius account is past due and there were problems with billing and I need to contact them to update my billing information.

I contact Sirius only to find out that I am being billed almost $100. After trying multiple times dealing with rude representatives that do not wish to help but more antagonize the customer, I had one woman in the US go as far as to state after asking for her name "I gave that to you in the beginning of the call" and so much for asking for a supervisor, I've been hung up on 3 times or transferred to different teams and put on hold for 10 minutes at a time.

I finally got a hold of a gentleman in the states that seriously tried to help and took ownership. I didn't get what I wanted out of the deal which was to not be billed for a service that was never rendered but he did knock out a $75 cancellation fee! that was automatically established once I spoke with the sales rep and showed interest in going for a 2 year contract without committing to anything. I then proceeded to spell out that I wanted an invoice sent to me with the $23.90 amount that is now due as I would not give this company my credit card information and I will mail in a money order so as to not give Sirius any way of getting anymore money from me and made him repeat that my account had been canceled three times before I hung up.

When I called back, they said they were simply calling to update my contact information and a current credit card to place on file. Really?! I haven't had an active account with them for about two years. Of course, I did not give them any of my new information; but because I wouldn't give them updated information, they could not remove my number from their dial list. I guess I will just have to put up with the constant calls.

I continued to pay for the other portable receiver that was working. Then I started receiving bills with balances due from the portable radio that did not work. I called XM numerous times and was on hold for many hours with no resolution. On July 16, 2010, I called again and spoke with a wonderful rep by the name of Andy, who looked over all the notes from the past several months and finally said that he would negate all the charges. All I owed was $59.36 for service on the portable receiver that was working from 6/21/2010 until 9/21/2010, which I paid that night by credit card.

I thought the issue was finally resolved. However, within a month, I started receiving bills again for past charges. I called on 9/27/10, with no satisfaction. I called again on 10/22/10 and spoke with a rep who said she saw the notes and I did not owe the amount that I was being billed for. She gave me another number and told me to call and ask them to reference her notes from our conversation. She gave me her name and rep ID.

I called on 10/25 to try to resolve again. I spoke with a rep, who tried to tell me that the balance was for service from 3/21 to 6/21/10. I told her that I had been billed on my credit card for that billing period on 3/21/10 as I was set up at that time for auto billing. She told me I was wrong, even though I have the credit card statement to prove it. I called back a few minutes later, started to talk to a rep and was suddenly disconnected. I called back a third time and spoke with another rep who proceeded to go over the math again. I told him he needed to look over the notes in my account from 7/16/10 and 10/22/10. He then agreed to put me through to a "supervisor". I was on hold for thirty minutes and I finally hung up.

I never received anything written from them. When I noticed the double-billing, I contacted my bank and they did an investigation. Sirius told the bank that I have two cars, and two accounts. After a long night of arguing with Sirius on the phone (they finally gave me the account numbers with the bank's investigation), they finally believed that I don't have 2 2009 Honda Accords. What is egregious about the whole thing is that the 2nd mysterious account listed a random VIN number for a car that doesn't exist. Someone at Sirius not only fraudulently opened this account and began stealing my money, but they knowingly did it, as evidenced by the fake VIN. This was clearly not a clerical mistake - it's fraud.

Now, I am waiting on a refund of $220 plus. But they can't tell me when I'll get it. Iit could be 7 to 10 days, or whenever the hell they feel like it. I'm quite sure they have probably done this before. It's too well coordinated re: taking the money out at different times so I wouldn't notice, faking the VIN, etc. Needless to say, I am beyond angry. If I hadn't happened to notice the double charges, it would have gone on forever.

In October 2010, I received a letter in the mail showing me that there were 2 radios on the account and how much was being charged for each. I called again and supposedly they cancelled the subscription. Meanwhile, 2 weeks later, we sold our car (which also had Satellite Radio). When I called XM to cancel that subscription, they shut down the account. I have no way of finding out at this point if they've cancelled both or not. I'm still waiting to see something show up in the mail. This is a very poor way of doing business. Apparently, once you sign up for Satellite Radio, you can never escape.

In the transfer, the call was disconnected. I didn't have time to wait, so I just decided to call back later. Yesterday (10/16/10), I called back again. I was greeted by a nice CS rep and he told me that it showed my trial subscription had ended and I needed to set up new service. Agitated, I told him I did that more than a month ago and even received an e-mail showing the change had been processed. He took the time to restore the service and in doing this told me what the renewal rates would be for the coming debits. Here, it was discovered another error in that my quarterly debit (auto drafted last week) was twice the amount the representative said it should be. He said that he didn't have the ability to change it, so he would have to transfer me to another department.

After being transferred, another representative asked me for the same information I had just provided to the previous representative. I had to start over from the beginning to explain what was going on since the first rep didn't share the information with her. In the midst of trying to explain what happened the second rep cut me off in mid-sentence rather than waiting for me to finish. She proceeded to cut me off rather than listening three times. She said the reason I was double billed was because I had three active receivers on my account. I again explained that I called to have the third receiver discontinued and service transferred a month ago.

The rep either wasn't listening to me or didn't understand what I was saying because she repeated what she just told me 2 minutes ago. I was livid by this point and told her to cancel the service for the third receiver and give me a credit. The representative told me she would have to transfer me to another department in order to cancel service. When the third representative answered, she again asked for all of the same information I had provided twice before. Then, I was asked, "Why are you canceling your service today?" It was by this point that it took all I had not to blow up. I told the rep it was supposed to be cancelled and service transferred a month ago but wasn't. However, before I could finish I was again cut off in mid sentence. When I could actually finish my sentence the rep asked if she could place me on hold and I just said, "mmm hmm."

That hold was 5 minutes and 13 seconds long. The rep came back on the line and said the service was cancelled for the old receiver and my account was updated. I asked if I would be receiving a refund and was told they don't provide refunds, but a credit would be issued to my account. In all of my years of dealing with Customer service (phone, credit card, cable) this was by far the worst customer service experience I have ever had.

My only choice is to pay money I don't have for a service I didn't want. I then am informed that another receiver I had a few years ago that is associated with my account has a credit of $67 which they cannot give me to pay the $38 that I apparently owe them. The only way I can get that is if I pay the $38 they say I owe them. Not cool! They can send people to collections for services that I don't want and when they owe me money?!

They don't have a recording so they continued to bill me. Finally, it was sent to a Collection Agency. After talking with them, I realized I wasn't going to win this one despite lack of proof on their part. I called XM to try and work with them and I was willing to pay the bill for a lifetime which I'll only use for another year since I will sell my vehicle then.

Long story short, even though I paid the past due amount, $474.93, they would charge me again for another subscription in order to turn it back on. They would not reactivate my subscription even though I paid for it since the subscription had been turned off many months ago. I would be charged again if I wanted to reactivate. If I'm going to pay for a lifetime subscription which I did not order, at least I want what I'm paying for.

I explained to her that this was the first time that I was calling in for this problem and there would be no notes on my account concerning this problem. She continued to insist that she needed to read the notes on my account and as I was repeating to her that there was no need to read the notes as this was my first time calling for this problem, she hung up on me. I then called back and when the representative answered the phone, I immediately asked to speak to a supervisor. That representative put me on hold, never came back to the phone and I ended up holding on the line for almost 26 minutes (photo enclosed) to which I finally hung up and called back.

On the third phone call, I waited approximately 15 minutes to speak to a supervisor. I asked for his name and all he would tell me was that his name was Raymond. I requested his last name, batch number, I.D. number or anything that would help me identify him other than just his first name. He refused to give me any other information other than his first name and told me that it was company policy and all he was able to give me was the information that his name was Raymond.

At this point, I was so frustrated that I began to record the call and informed Raymond that I was recording the call (as I am required to do by law) and began asking for information other than his first name again. All he could say was stop recording the call. When I explained that the reason I was recording the call was because I wanted to give it to his corporate office so that they could hear the problem I was having with his information (thinking that he may at this point offer something), all he could respond was to stop recording the call.

I made sure on the recording that he stated that it was company policy that all he could give me was his first name. The reason I kept asking was because I wanted to make sure he was a supervisor and not another representative that the previous representative transferred me to. I would think that if he was a supervisor, he would not have had any problem giving me additional information to identify him.

If you would like a copy of that recording, I would be happy to provide it to you--not that it would really do you any good because I am sure that you have more than one Raymond that works for your company. This level of customer service is outrageous! Not one of the representatives seemed interested in helping me with my problem to come to a solution. What has customer service come to when the people that are employed to help don't?

My problem was never resolved with all the phone calls I made. I received a message while listening to Sirius on my iPhone after the service stopped working that there was a problem with my account and that I need to call 888-539-7474 to resolve it. I could not imagine what the problem could be and now, my service was not working at all so I made the phone call. I was then informed that there was no problem with my account and there was maintenance being done on the Internet portion of the Sirius service.

I actually had one of their representatives put a note on my account as to what time my service was interrupted (10:30 a.m.). I was without my service for four hours. I sincerely hope that this letter will prompt some quality experience between me and Sirius radio. I would think that in this economy, customer retention would be a number one priority. After sending this letter, two days later, I received a message while I was listening to the Internet radio that said my account was deactivated. I called and again, it was site maintenance but instead of putting that message up, the message I received made me think that something was wrong with my account. Therefore, I wasted another 45 minutes on a phone call that I should not have had to make.

She said, “Please hold for 3-5 minutes.” I did. She said, “You owe nothing, zero balance.” I asked if she could please fax this to me. “No, I'm in the Philippines, but you will get a letter by regular mail in 3-5 days. I've spent a lot of time on the phone in the afternoon. Then at 7.10 pm, I get a call from Ruby ** that says I owe $15.00. I told her of all of my previous conversations, she apologized four times during my dinner meal. I told her I am supposed to have a zero balance, so she wants to put me on hold to talk to her supervisor, Desiree **. She came back and said it shows a balance, but it will be taken care of.

On the phone 40 minutes at this point, I said thank you very much. The next day at 9:23 am, I got an automated call from 1-877-850-7184, we need to update your acct. I hung up. I did contact the dealership that sold me the vehicle, talked to Lance **, the manager, he was to get back with me today, since they gave me the trial offer. No call. I called his voicemail, heard nothing. From the pages upon pages that I've read, XM Radio will turn you over to a collection agency over $15.00. Yes, on one phone call, the call dropped.

Physically, it took its toll on me. I'm just on day 2 and I'm sick at my stomach just knowing they are going to call again. They offered me 4 deals, even 3 months free. I declined all. Yes, if I have a heart attack or another migraine, too sick to eat tonight, I will contact all TV stations, write the newspaper, etc. I have been dealing with attorneys for 9 years nonstop. I do believe an attorney will jump at class action lawsuit. Do I want to be contacted by an attorney from XM Radio, etc. I would like that, but how many 1-800 numbers would they have?

Cancel my account asap!

"Thank you for contacting SIRIUS XM regarding regarding your cancellation request. We are here to assist. We are sorry to learn that about the negative impression you have with Sirius. Please note, as a result of the merger, Sirius XM Radio is offering consumers new packages in audio entertainment, which include programming from both services. The channel you have inquired about (MLB Channel 210), has been a part of the package Sirius Everything plus the Best of XM. However, your subscription was Sirius Everything which does not include this particular channel. Please be aware that your service has already been cancelled on 10/12/10 and you have a balance of $12.64. This is for service from 9/18/10 to 10/12/10. Please be reminded further that you are responsible for payment of all outstanding balances accrued through that date. We hope you are enjoying Sirius XM 100% commercial-free music and entertainment programming. We are committed to providing you with the best in customer care. If you have any questions, feel free to reply to this email. And you can always manage your account online 24/7 by clicking ***."

I will have to pay $12.64 even though they ignored my requests to cancel and have not used the service.

She also said she will note I will be getting a free month of XM coverage and my next payment will not be due until 03/16/11 and that it will be around the $44. On 9/21/10, I had to call XM again because I was given an incorrect fax number. The person I spoke with told me he will make sure I get a refund in 7-10 business days back to my bank account. When I questioned him about the "free month of coverage", I was advised there isn't anything in their system about that. On 10/6/10 I called back again because I still have not seen any money from them.

I was assured they would take care of it right away and send me a refund back to my account in 7-10 days. I also questioned him about the free month of coverage and he wasn't able to find anything. Because they drafted too much money and they drafted the money early, I incurred an overdraft charge. As of right now, they owe me around $80 (give or take a few dollars).

If I forget and they make the deduction, it may cause insufficient funds for another transaction resulting in my bank charging me a fee. Basically, I was told over and over again the only way to avoid this fee is to do automatic checking account deductions. I refused to pay the fee. However, I have paid the rest of the bill. Now, they are sending me a disconnection notice because I owe $6.00 for three previous invoice fees. Is it illegal to charge a fee to pay a bill or receive a paper bill? At least I pay the bill online, this reduces their processing. Since there is no other way to remind people their bill is due, XM is making a bundle charging this invoice fee!

Later that day I checked my bank account and Sirius had charged me $229.75 for my new service. I immediately contacted Sirius by phone and was told that the overcharge was a mistake. I asked to speak to a supervisor and was then placed on hold for over 30 minutes. I finally hung up and sent an email. The next day, I received an email response from Jade, which said that they had processed the overcharge of $64.75 and it would be back in my account in 7-10 business days. On the 10th business day, still no refund had been processed to my bank account. I sent their customer care another email asking why my refund had not been processed as promised. I asked to be contacted by a supervisor. They called my home once and I missed the call. Finally on 10/1/10, I checked my bank account and not only has Sirius not refunded the $64.75 that I am owed, they have charged me another $64.75. I have now been overcharged $130!

It's the weekend so I send another email to customer care asking what in the heck is going on--why have they charged me again? I get an email response on 10/3/10. Sirius informs me that I am wrong--they have processed the refund of $64.75 on 9/30/10 and it will take 7-10 business days to show up on my account. They ask that I fax them proof that Sirius has charged me another $64.75. Yet on my Sirius account online, it clearly says that they have charged my visa check card $64.75 on 9/30/10. I am very unhappy.

Today I call and talk to a supervisor. I am clearly frustrated. Sirius has taken close to $130 from my checking account that I have not authorized. Supervisor is defensive, does not know why this has happened and says that the $130 will be credited back in 7-10 business days. I've heard this before. I asked how I can trust Sirius to refund me and not charge me again. I asked how Sirius can be trusted with my financial information. I am told that they can remove my visa check card information so that I will not have to worry, but then it will take 4-6 weeks to send me a refund by mail! I asked why it takes 7-10 business days to process a refund when Sirius processes a purchase on the day that you make it. I was told things have to be approved and checked and this takes time--sure.

I suggest just canceling my service. Supervisor says, "No problem". I respond, "You are not even going to try and make this right with me. You don't care that you will have another unhappy Sirius customer telling others about your terrible customer service. Why don't you discount this year's service to make up for all the grief this has caused me?" Supervisor says, "We cannot refund money on service that has already been purchased". Not sure why this is so--apparently it just is. They certainly have no problem with overcharging for service.

Here's the carrot she gives me: if I renew my service next year then they will give me three months for free. Oh boy, the same offer that started this whole frustrating/aggravating affair! Call me an idiot, I did not cancel my service--yet. Waiting 7-10 business days to see if the $130 is finally refunded. I'm not optimistic.

The very same thing has happened to me that was reported by others. A promise to waive 57 dollars worth of payments that they completely messed up and then no memory of making that promise to me. Holding and holding and being disconnected or left until I hung up. Help Marcey ** swva.net. I will leave my phone #, but I have yet to speak with anyone who could do anything but put me on hold and leave me there until I have no choice but to hang up. 540-**.

At the very least their so-called system is a piece of junk. I also incurred bank fees as a result of their mistake. They 'requested' their billing department to refund the fees. I have lent them $600 for as much as two weeks. I spent about an hour on the phone, waiting for them to 'approve' reimbursement of $60 in bank fees their mistake caused. I don't know what the fine print is in the new annual subscription, which I may wish to cancel. I may later post another complaint if I'm not satisfied with that.

When I finally reached service cancellations, their "service" was temporarily unavailable. Their advertising is most excellent, however, their customer service is very poor, and their business ethics are deplorable. Someone should initiate a class action law suit and "check" this company. Henceforth, I will stick with Pandora and Last.FM.

I called the telephone number that was on the notice but the telephone number is not a working number. I found another telephone number on the website. I called that number and was on hold for 25 minutes until "Nancy" answered the phone. I explained to Nancy how I wanted to handle my account. She put me on hold for 15 minutes, and she came back and told me that it could not be done and I would have to have no accounts (with no multi-radio discounts). I told her that there had to be a way to get it done. She said she would try again.

I believe all of the was a ploy not to offer me the multi-radio discount.

I have had to call the XM Radio Customer Service in the past, and routinely I have found the customer service to be one of the worst experiences I have ever had in dealing with a customer service department. The wait time is always at least 15 minutes and when you finally get to a human being, they cannot help you, especially when you are trying to cancel a radio or add a radio. The corporate management should be ashamed of the company's customer service. I do not trust anyone I speak with there. If there was an alternative XM to satellite radio, I would drop XM Radio immediately. If they fall under the FCC, I would like to know how to report their practices in trying to get the customer to spend more money than is required.

Yesterday evening, I got a nice lady on the phone who tried to resend the signal. It didn't work. She had me do 2 troubleshooting things - didn't work. Finally, she asked me to turn off my car, turn it back on, turn my radio off, turn it back on, and then open my car door. She tried to resend the signal. It didn't work. That was another 25 minutes of my cell service and life I'll never get back. Today, I tried again (I'm an optimist). It was a no-go. I was put on hold to talk to someone and 11 minutes later, my phone was still on and I was on hold. If I get someone on the phone, I'm canceling my service. I hope it's not as painful as others say it is. My patience is very thin.

After attempting to call them over a period of several days (wait period was excessive), I managed to get through on September 24 and talked to a representative who would not agree that my April 7 phone call was adequate to avoid subscription renewal (that was the entire intent of my April 7 phone call). She threatened to send my case to collections.

Eventually a supervisor agreed to drop all charges on my account. However, the entire episode left me extremely frustrated with the sad state of consumer affairs, as well as an hour or more of lost productive time.

I explained my situation to her. I had to tell her the payments I made (she couldn’t see these), then I was put on hold and after 2 minutes disconnected. I called right back and got Dean at Station 931 on the phone. I spent 25 minutes on the phone with Dean trying to get this situation resolved and he was absolutely no help to me at all. He asked me 4 times to tell him the days and amounts that I paid, then I could hear him trying to add the amounts together (I didn’t want to be put on hold because I knew Id just be disconnected again) to try to see if what I was telling him was true. He could not seem to add together $105.74 + $105.70 + $209.28 + $103.58 + $103.58 to get to $627.88 nor did he understand that this is greater than $511.40.

I asked repeatedly to be forwarded to a supervisor and he refused saying she is taking her own calls. He did nothing to resolve this issue on the phone and said he needed to submit a problem report regarding my account. And then he guaranteed me I would receive a call within 24 hours regarding the resolution to this issue. Again, it’s 26.5 hours later and no resolution. I also asked him to remove my credit card from my account and change me to invoice billing and he did not do that. I was a Sirius subscriber until February 2010 when I purchased a 2010 Toyota Prius that came with XM. Subscribing to XM was the biggest mistake I have ever made. Your customer service is horrible. The people you speak to on the phone are complete idiots and I am still out $116.48. Any thoughts on how we should resolve this issue beside canceling and going back to Sirius? I am out $116.48 in over charges. Not sure what will happen when I call to cancel my service.

Now, that my subscription is about to end, I logged onto my account online to view the subscription options. I thought I may change the package or go for a longer subscription. When I tried to log-on, I get a pop-up message saying that they are updating my account and areas of the system will be unavailable for the next 10 minutes. However, the 10 minutes never ended. I could not access my account information outside the welcome page. I called customer service, was on hold for 20 minutes, just to get disconnected after someone from the Philippines answered.

I called back, got someone else. They said my credit card had expired and that they needed to update the account. True, the card on file expired back in April, but I figured that the account was paid for, therefore I should have access to my account until the end of the subscription. Wrong! They refuse to allow me access to the account that is paid in full because the credit card on file expired. In the last 7 days, I've called 4x and e-mailed 8x. They still keep saying I have to update my credit card. They won't say why they feel justified in blocking my account if it's paid!

Tonight, I called, again, and asked for a person in America. I was told by this Filipino that I would have to keep calling back until I got an American. As I hung up, I said how ridiculous this was. I called back. As I called back, call waiting chimed in. It was the Filipino I had just spoke to. When I answered, he simply said, "** you **!"

I was like, what? He repeated it! I asked what his problem was and he just laughed and hung up. Now, I'm glad my credit card had expired. After reading these horror stories, I don't want them renewing my account automatically. So far, I've filed 2 Better Business Bureau Complaints in the past 7 days. I do plan on calling the NYC # and complaining to them. I know it will do me no good, but I figure that eventually, someone will listen. Between the BBB or an Attorney General somewhere.

This company is dishonest and impossible to deal with. On top of that, their reception is horrible in our car. We've also had XM for several years with great reception and zero customer service issues.

I informed Joe at Sirius Auto Sales and he basically rudely blew me off. He would not provide me with his full name or provide me with company policy regarding refunds or return of vehicle. I am stuck with a vehicle I cannot drive and does not run properly.Buyers, beware of this corrupt salesman and dealership. After several phone calls and visits to Joe at Sirius Auto Sales informing Joe of the problems I am having with the vehicle, he refuses to assist me in any way. His lack of concern (my financial loss) and appreciation for me as a customer is shameful.

I cancelled our subscriptions and was advised I would be credited for the service I just paid for. A month later, there’s no refund. Then, they charged my card again recently for service we do not have. Again, no refund. I talked to customer service several times. All advised me my refund request had been submitted. Finally, they tell me, "The issue is with corporate; it’s out of our hands.” They advise me to email instead as I will get a better response. Their email portal states a response within 24 hours. It’s been several days, no response.

What they are doing is illegal. My rights as a consumer have been violated here. I never gave them permission to keep a credit card on file for me. It is illegal to have cards on file without permission. You do have this option and I advise not letting them have access to that as its giving them permission to charge your card as much as they please, whenever they please. How they were able to keep my card on file this time, I am not sure. So I have one charge that they were not authorized on and one for service I never paid for. At this point, I am disputing the charges with my bank.

Worst company I have ever dealt with. Worst customer service and billing. Buyer, beware here. What they are doing is definitely illegal and I think it’s only a matter of time before all of this catches up with them and you hear of a class action lawsuit. I am out well over $100.00 and many, many hours of time spent on the phone with them.

I explained that the RV was in storage and I did not intend to use it in the next 6 months but would call them when I needed to re-subscribe. Today 6 months later, I have pulled out the RV from storage and called Sirius Radio, only to find out that they put me in collections for non payment! I called twice and even asked for a supervisor, only to find out that yes indeed I am in collections and they want money to settle the account? For what? Their year contract ended and there was no implied or signed renewal. Extortion is the name of this game with the threat of collection agencies! I will never ever subscribe to Sirius again.

Apparently terms are printed on the back of the bills, but I never once received a bill until after the subscription expired, as my subscriptions were either free, or paid in advance. I never signed a contract with XM and never authorized the automatic renewal in writing or verbally. I have made several attempts to reach someone at XM that I can speak with but wait times are so long, and when I finally get through they tell me they can't help me because my account has been turned over to collections!

I am so disappointed! I started this service with a trial membership that I carried on with payment after the 3-month trial period from 2007. So obviously, I like the service. Now they want the money but to give me 0 service. I have been treated very unprofessionally and charged from my bank account without my permission. The customer service they offer is a joke! They are basically stealing money from people. Please Help!

Of course, I went ahead and paid. XM Radio does not act ethically. They provide no way to contact a live person to discuss services or an account. They are now a monopoly and have the blessing of the FCC. It should be withdrawn and a class action suit should be filed for auto renew provisions of their lengthy contract and tactics of extracting extra fees from otherwise good customers.

I will stick with broadcast radio.

Sirius hold 10 min. Girl who comes on apparently did not listen to as why I called. Gave her acct number two times and then tells me that the old car has been activated. I tell her I have date and info of when it was suspended. This goes on until she tells me she best put me on hold to be transferred to someone who can cut the check. What? I thought I was talking to the person who does that.. Hold. Comes back and says still need to wait. I am now at the 40 minutes on hold. Not Acceptable.

Hopefully, this will be resolved by an hour. Oh, from experience when I hung up at the 40 min hold time and called back, it just meant another 40 minute hold. With the amount of money they are racking in, you would think they would hire more people and be a little more appreciative of those making them rich. I have no problem in becoming wealthy but when you become wealthy and screw those who are your customers giving you your lifestyle, then you are a creep.

I've paid $345 bucks and they are robbing me for more! Sirius monopolizes the satellite radio industry and there is nothing I can do! It's just wrong! Then they farm out these jobs that Americans could have! What a joke! It's infuriating!

I called and asked to speak to a supervisor and was put on hold 20 minutes. I called back and refused to give my info to anyone but a supervisor. I told them I want to cancel and the reason she proceeded to tell me that they will continue to call me because I am in collections. I asked how could that be since I pay in advance for my service every three months. She said it's too bad that they will continue the calls. I explained that by law, if I tell them to stop calling they must. She refused to do anything so I canceled and then thought I wouldn't hear from them again. Well, I have also been emailing back and forth and getting nowhere, but smart ** answers.

I asked for written confirmation that my account is canceled and was told I have to call the cancellation department and that they hope I'm happy with my 100% satisfaction guaranteed service. That just ****** me off and I responded with some choice words. I have called again and got a confirmation number of cancellation and told my balance from 8/19 - 9/7 was $10.31 and told them I would pay the bill when I get it in a corrected amount. I have gotten 4 phone calls since saying I'm in collections or that my info is incorrect to call them.

I want to sue them, I've had enough all these early morning calls and late calls (even though by law the times are okay). I have a 10 month old daughter who is teething and not getting enough sleep. I have explained this and they do not care. Not that I expect them to but I just cannot believe they are handling this like they are. If I had seen these complaints before, I would not have ever signed up for this service. I need help or I'm disconnecting my phone.

Yesterday, I called them to make the final payment on this so-called $499.00 lifetime subscription, and I told the man on phone which goes by dale to charge my bank account the remaining $146.39, and that was all I authorized the charge from my checking account to be billed. I then got off the phone, and just to make sure everything went as described, the $146.39 was taken out and paid and Sirius took way more out of my account than was authorized on the phone. They took out $781.27 not the $146.39 as we had discussed. I then called back to Sirius and only to get a recording saying they’re all busy and to call back later.

Now I'm screwed because I am disabled and live on a fixed income. They will overdraw my account now. Any suggestions? I will have to run to my bank and try to stop this payment in the morning at 9:00. I'm sure it has gone through or on its way. I still have bills I will mail like my 1st and 2nd mortgage and electric bill and more out that will bounce, and thanks to retards at Sirius Radio, I'm gonna be hurting in charges. Is all of this mess worth listening to a radio? I think not, and more people, not just me, are complaining and being all stressed out for this nonsense rip-off radio show. Something needs to be done about this. If this is even put back in my account, it can take up to 10 days. I'm overcharged and unhappy.

I've disputed the XM credit card charges and I've had new credit card issued, but this doesn't faze the people at XM Radio. They then start sending me bogus bills for bogus charges via snail mail. This is the worst company I have ever done business with. The customer service is absolutely horrible and their billing practices are absurd. Do yourself a huge favor and avoid this company like the plague.

I called and said no, I do not want the service and instructed the card company to restrict any future billing from them. They attempted billing again, with no success. Then I received a collection notice. After calling, explaining it to them "calmly", they put me on hold and hung up on me 2 times. Finally, they admitted that I did cancel the service and will remove the collections (again).

Here's my advice. Buy an iPod and get your own podcasts and music. You'll be listening to what you want and in the end it will be less expensive and less of an aggravation.

Unfortunately, you won't get XM to listen to you unless you scream at the poor "customer service" representative--if you can get one to answer the phone. (They have their own definition of service that I'm not familiar with. It involves abusing and annoying the customer. ) I've just reached my limit of patience and cancelled my account.

Some more advice: if you want to cancel your account, do not use the word "cancel" with the service rep! You'll be put on hold or they'll just drop your call. Tell them you have a billing question. Get referred to someone in billing and then demand cancellation. Good luck. You've entered the abyss. The 666 in the phone number should have been a clue.

Try to do as much through your online acct. as possible to avoid having to call them. Try not to have them update anything for you over the phone; the reps are overseas in Philippines and as such, they misspell numerous items, even after you carefully spell it out for them. Expect to be hung up on if you are impatient or difficult. Being friendly actually really helps you get better service On cancellation, I would absolutely do this via registered mail instead or via their online system. Don't try to call, I've read others' horror stories. It's also good to know that if you try to cancel by just removing your credit card or letting an expired one stay on, you are still liable for charges until you notify them. Keep good records of your username, password, and radio ID. If you lose it and need to have them look up that stuff for you, you are totally at their mercy and it will be frustrating.

Furthermore, when I requested a reversal of the charges, they attempted to take advantage of me, by claiming that there would be $225 dollars in cancellation fees, and therefore would only be crediting my card in the amount of $148.99! When I politely argued that this was unreasonable, they put me on hold for a second time. The first time I was put on hold was after refusing a new sales offer, and I cant help believing that the long hold times were nothing more than a ploy to make me give up ,and accept the excessive charges.

Next, a third rep came on the line and said they were reversing more of the charges, but the fact of the matter is, I would still be paying about $86 dollars. When I once again politely refused to accept the charges, arguing that it would be reasonable to bill me on a five day prorated basis, or that they should consider a grace period of some sort, I was put on hold for a fourth time, each time being at least 5 minutes. Finally, the fourth operator to come on agreed to reverse the entire $373.99.

It is my firm belief that these kinds of business practices are abusive to the consumer, and that, although perhaps legal, are underhanded and unscrupulous. Physically upsetting and possibly damaging to my health, or the health and well being of other consumers. Psychologically abusive to myself and possibly other consumers.

Several days later I received a bill from the first credit card company (the one with the presumably invalid number) for $21.79. Once more I phoned XM to explain the whole story from the beginning and after at least a half hour wait for a human voice and an additional 20 minutes of pleding my case I was told they would credit me for the $21.79. Two weeks later the credit was still not showing on my credit card account so I called XM again.

The same half hour wait for a voice and another 15+ minutes re-explaining my case I was told the credit was already on my XM account and I would get this credit upon my next renewal of service, July 2011. I then requested a credit to my credit card and not my "in-house XM account" and asked for a supervisor. After another delay the same operator returned on the line saying no supervisor was available to talk with me but she did find one who said they could not credit my credit card as requested.

This is nothing more than the annual hassle I go through with these people when renewing (my third year). They are either thieves or incompetent or more likely both. If there are any gamblers reading this call me up. I'll bet $100 next July 31 when my renewal comes up the $21.79 promised credit will have mysteriously vanished.

I know I have not sighted details but there are too many. I have without question spent five to six hours on hold alone trying to cancel this account. Here is the last two calls in short: Called and spoke to gentleman him and I worked out way to cancel XM. Guess what, it was going to cost me for a "fee three month trial" (how this all started). I agreed to pay for one year in full that I could cancel on or (when I say or I asked if I could call the following day to cancel, he said absolutely with no fee), before Sept 27, 2010 without any fees. Again, I made him repeat this many times as well I repeated it many times. I called Aug 27 2010 to cancel and after thirty minutes on hold was told there would be a $74 early cancellation fee for a one year contract that I paid in full for $38. I am beyond frustration at this point and FYI, I have not used their service because the portable "free" radio they sent does not get reception.

Basically I paid the $38.00 to get out of a contract I never agreed to but am still not getting the results I was promised. I would love to sit down and listen to all contacts I have made with XM and I am positive someone would be giving me an apology. Money is not the big issue it is the lies and the immense amount of time you are on hold to be connected to the cancellation dept. I hope someone can direct me accordingly, really all I want is to cancel the service and not be charged as I was promised. If I am not successful in the cancellation on Sept 27th I believe they will start billing me a monthly fee for a service I do not want or use.

When I called customer service, the rep agreed that only 7 business days had passed, however, she was convinced that this was enough time to make a payment and that my account was past due. I told her what the rep told me on Aug 17th but she did not care and became rude. In my frustration, I became angry with her and she began being even more rude and proceeded to say, "I'll cancel your service" and she hung up. I was in the middle of asking for a confirmation # to prove that she canceled my service, but the line was disconnected. When I called back to cancel my service, the rep told me that he could not cancel it since I had a payment due.

I asked to speak to the supervisor and he was less than cordial. He didn't want to hear anything I had to say and he finally hung up on me when I demanded to cancel my service and he refused. On the last try to cancel my service so as not to incur more usage fees, I found a rep who miraculously could cancel my service even though I had been told by 2 people previously that it wasn't possible, including a supervisor. Not only did she cancel my service, she never even asked for me to pay the outstanding amount. I asked her what the balance was and she took the payment over the phone. I asked for a confirmation of the payment and she said she was unable to give me a confirmation but that she would give me the reference # from her notes.

I'm appalled at the level of customer service this company has across the board. This is not my first negative experience with XM nor my first complaint. In total, combining the 2 complaints, 4 hrs were lost and 15 customer service reps were contacted. The worst part is, Sirius/XM has the monopoly on satellite radio so I don't have any other choices. XM is bad enough that I would rather go without the convenience of this wonderful amenity than go through the harassment, hassle, and anguish it costs to have radio in the car! 4 hours of time wasted (3 hrs from previous complaint and 45 min for the current complaint). Panic that the company will continue to charge me since I couldn't get through to cancel my service. Emotional anguish to the point of tears, which has never happened with any other company or customer service experience in the past! Fear that I would never get the situation resolved and XM would continue to take advantage of me.

I was taken off hold and it was a completely different person. She asked how she could help me and I explained my issue. "No problem," she said and took all my information again. To make a long story short, 45 minutes later, I ended up being taken off hold three times spoke with four different people and ended up having the existing account cancelled and my expiring free trial extended under an account that I can't access online. I will never extend my account once it is expired.

Subsequently, I was charged a late fee of $5 and now a total bill of $68.98 was sent from a debt collection agency on Sirius' behalf to me. I believe that Sirius has wrongly billed me for service even after I had canceled my account during the trial period. I contacted their customer service regarding this issue, and they responded that they will investigate into this matter. Meanwhile, the debt collection agency is requesting that the payment must be made to close the case.

When I opened my mail today, they had sent me a new bill, charging me for the next 3 months of service thru November 12, plus the $14.79 they insist that I still owe them. I called them on the phone and received the usual automated runaround for about 30 minutes before I can actually speak with someone. When I do finally get to talk to someone, they transfer me to another person named Kevin, who basically tells me that they have no record of me ever calling and cancelling and if I don't pay the entire bill they will turn it over to a collection agency and will ruin my credit rating.

When I checked the Consumer Affairs Website, I see that there are thousands of people that have already lodged complaints against Sirius Radio and their unethical business practices. Why are these crooks allowed to remain in business? Once they get you as a Customer they will literally not let you go. I have already paid for two months of service that I did not receive and now they are billing me 3 months into the future when my radio service was shutoff 3 months ago! What do these people have to do before the Better Business Bureau or Consumer Affairs takes away their Business License and shuts them down? Please advise as I don't intend on sending these crooks another red cent.

Last week, I went to the XM site and logged in my account and saw that they had both radios listed under my account. Again, there was no way to straighten this out online so I called. I held for 20 minutes and finally a person came on line, but when I said I needed to cancel the radio I no longer owned, she said she would have to transfer me. She put me back on hold for 30 minutes and then the call disconnected. I have sent a series of emails to XM since then, with complete explanations, radio IDs, etc. but the only replies I get are that they are sorry I am canceling my subscription and I have to call back. I do not think they even read my emails. I am not going to waste any more time calling. When my free trial is up, I will not renew. They have lost a good customer because of their sorry customer service.

So, I asked him if he is trying to be a comedian or is he serious? That is when he threatens me saying XM will destroy my credit rating if I refuse to pay according to my agreement with them! (Fact is, I never signed an agreement with them). I could go on but, this whole experience was absolutely bizarre! I do not see how these criminals can stay in business! Please help protect we consumers and let me know what I need to do to fight these idiots.

They sent me a bill quoting me a price and I wrote them back telling them that their price was more than I was willing to pay, therefore do not renew my subscription. I didn't hear anything further from them. Tonight I received a call from Ronald *** of EOCCA Collections demanding that I pay them $26.96 for my unpaid balance to Sirius Radio. I told them this was the first I heard that I owed Sirius Radio any money and that I would not pay anything without first receiving a bill from Sirius Radio explaining the charges. I have discovered that there are many consumers who have had very similar problems with Sirius Radio. If there is a class action lawsuit, I would like to join in.

In their view, I still owed them the daily charges for service beyond the subscription expiration date, to which I replied that I would be disputing the charge to my credit card. Although I had initially used a virtual account number for my subscription, which can only be used once, they traced the number back to my real card number and used it without my authorization. I'm also submitting a complaint to the governmental agency that oversees satellite radio providers. These people just won't let go!

In May, 2010, when the 6 months expired, my credit card was billed $47 for an additional 3 months of XM service. Unfortunately, I did not catch this charge back in May. In August, it was again billed $47. This time I contacted XM and informed them that the charges were not authorized. The XM representative informed me that it was their practice to convert these special offers into full accounts, unless the consumer called in and cancelled. Again, XM did not inform me of this practice and did not receive permission, implied or express, to bill my card. XM will only reimburse me $45. My economic damages total $49. I would like to see a class action suit filed against XM.

A women came on and asked me for my account number etc. When I told her I had canceled the radios on July 12, she advised that she saw that in her notes but that I was to be transferred to another department to cancel. I told her I had not been transferred to any other department when I made the first request. This conversation kept on making no sense, so I finally told her just do whatever she had to to get the radios canceled. She then transferred me to the rudest person named Robert who advised me that I must have hung up without completing my call since he showed where Teresa had transferred me to his department, but that no one had spoken to me.

Again, I stated I had not been transferred anywhere on the first call. He said I must have hung up, I said no. I was never transferred to his department. This kept on until I asked him to please just cancel my radios and be done with it. He then said I would be charged for the days I had it. I told him I didn't think that was right since he knew I had called and it all sounded like a scam to get extra money out of people. He continued to be smart, so I said just get them canceled and I would see about the additional money. At this point, I am supposed to be canceled and refunded $162.91. But after reading the other complaints, I am afraid they will charge my credit card again. My husband is unemployed and we really can't afford this.

I was refused an itemized list of what they were charging me for. My bill, when manually added up by hand, adds up to $48.60. However, the amount due on the bill reads $97.54. Clearly, the company can't even perform easy math successfully. I was told to log into my online account for a detailed view of my bill. However, I could never locate this. I will attempt to cancel my service today and hope that they at least can get this right. At no time did I speak with a customer service rep from the US. Each time, it was outsourced to another country. This company is fraudulent, given the facts and it is a shame that they are taking advantage of their customers.

Consequently, I spent 1.5 hrs on the phone, getting nowhere. My issue is still not resolved. I went through 4-5 customer service reps, one being very rude and the others denying there was a problem. When one customer service rep finally realized that I had indeed paid for a yr subscription and XM wrongfully turned off my service, the phone miraculously was disconnected.

July 2010 numerous calls received from XM to remind me that the bill was now due and each time I answered the call it would disconnect. Trying to return the call would result in the same type of scenario. Finally, a successful call to a live operator in August of 2010. The operator could barely speak English. I informed him I wanted to pay my bill up to date. The bill owed was in the amount of $28.10. He took my credit/debit card information and said the account was up to date and another bill will be due on August 28, 2010. I still wasn't sure I was going to renew the service because of the problems that I have had with them.

Because of the history with XM my wife and I monitored the bank account and lo and behold there was a charge of $281.00 and not the $28.10 charge I authorized. Once again several calls to XM Radio customer service that would not connect. I had to get this error corrected. Finally a successful call and I was informed, by another operator that it would be corrected within 7 to 10 days. Again, this operator barely spoke English.

Why does it take seconds to bill a credit card, and days to credit the same account? Unauthorized charges causes a slew of problems and delays for other businesses that I have a relationship with. This, not to mention, the hours on the phone with the bank trying to fix the nightmare that XM Satellite Radio has created. XM Satellite Radio has poor customer service and shady business practices. I recommend never getting involved with this company! The service is cheap enough. However, if you are living paycheck to paycheck like most Americans, issues like this can be quite painful.

They also said that I could have a credit on my account, I declined saying I wanted my money back. On the 14th of July, they told me 2-3 weeks. On August 6th contacted them again saying it had been three weeks and I had not received a check. I was told then that it would be Monday the 9th of August. By the 11th of August still had not received check. Called XM again, they told me a credit had been applied to my account. I once again told them that is not what I wanted. I wanted my money back. I asked to speak to a supervisor.

I was told they were in a meeting, which is what I have been told before when asking to speak to a supervisor. They told me that it would be another 5-7 days for my refund check. I have now almost waited 8 weeks for a refund. I feel like I am getting the run around and honestly believe I am not getting my money back and service has been cancelled since June 24th. It seems like they have no problem taking it out, but if you want it back it is a huge problem.

Finally I got an RMA number, but they can't provide a replacement confirmation number for a new unit. The lady on the phone can't ship out another precious $10 refurbish until the other is received. Like what good would a code locked POS be for? After years as a customer, it's a bit insulting. I asked if I will be refunded for the month loss of service and the answer is no. Will I ever get a radio? If I do, I assume it will be another 20+ minutes to get it activated by someone with a suspicious Indian accent and a desire to drop any call that falls outside the script. Are other people sick of hearing hold recording telling you how important your call is?

If you have a choice, forget Sirius XM. They have no clue why they are losing business. I wrote a letter to their online customer service department. You will not find and email or phone number to get past them. Strange, but two days later, no surprise I get a happy form letter telling me how much I am valued and not one promise to do squat.

I called XM again, my refund is "hung up" and they would need to file a report to the Billing Department again. I asked for the supervisor's boss and was told, there was none. I asked for the Billing Department and the XM supervisor had no way of contacting the Billing Department. Today is July 28th, 2010 and there's still no refund.

I sent a letter to Amex re: this problem with a copy of the email from Sirius saying my account was cancelled. However, Amex ruled in Sirius' favor saying that Sirius rules require my calling Sirius to cancel. I don't think that Amex even read my letter or the attached email. Any way I am still getting the run around from Sirius since Mercedes transferred my call to them (Sirius). As soon as the Benz rep left the phone, I was told by a Carly that their computers were being updated and to call back later.

I called customer service. After 35 minutes on hold, they told me that someone had called in and authorized that payment last night but couldn't provide me with the name of the person. Obviously, the computer still had my card number on file and charged it. The rep called me a liar. I asked for a full refund and to cancel my subscription. The rep said they would refund only $62 because I had used the radio yesterday.

Then, on 7/12/10 I received a letter from a collection agency, EOS CCA, saying XM sent my account to collections for $64.37. I called XM billing center and spoke with Garrett who explained to me that upon sign up, the XM representative verbally read a clause to me saying that you had the right to automatically extend my contract for a period of 2 months without my permission if I did not actively cancel the account, which they did--thus the $64.37 charge. When I told Garrett that I considered this practice to be unethical he immediately offered to cut the amount I owed in if I would agree to pay him over the phone. I declined his offer saying that I felt that the entire amount should be credited. Garrett put me on hold to find a manager.

While on hold, I googled "XM Satellite Radio deceptive billing practice" and quickly discovered several websites where other consumers like myself were having similar experiences with unfair and misleading billing practices from XM Satellite Radio. When Garrett returned to the line I shared my google search with him & told him of my intention of filing a complaint with the FCC. Garrett asked me how much clearer they could be with their cancellation policy that they read to me almost 5 years ago. My response to him was that if their policy were clear, thousands of people would not be having the same billing issues I had and blogging about it online.

Ultimately, Garrett said he would have someone from XM call me back. I received a call on 7/20/10 from someone in XM Billing saying they felt that the charge is valid. I paid for the $64.37 charge to avoid any issues with the collection debt being reported on my credit. I am now filing a complaint with the FCC and several other agencies, including Attorney General's offices in New York and Florida. I had every intention of re-subscribing when my financial situation changed. However, in light of this situation I have changed my mind about that and will not again purchase XM Radio.

I called back on 7/20/10 and I still have not received the refund. I am told that I cannot have a refund, only a credit to be put against the original radio which apparently was not cancelled. I now have to wait 7 to 10 days for my refund without a satisfactory reason on why it wasn't put through on 7/1 as it should have been. If my refund is not in by 8/4, I will be contacting my bank and a lawyer.

On 7/20/2010, I found an XM radio charge of $68.63 taken from my checking account. I called and spoke to a Jodean (woman) and she said they cannot transfer a primary phone to a trial one. What trial? I got three months free, it was no trial--I already had service. And she said I did not have enough credit left on the radio in car I traded for the new radio service so they had to charge me. So she explained I have two radios on the account and the one I got rid of was the primary and again they could not transfer a trial to a primary.

Wow! I said it makes no sense plus it was not explained to me on 6/22 plus I did not authorize them to take any money out of my account. She actually raised her voice to me and said regardless, they cannot transfer a primary. So I said do not raise your voice on me, I am the customer and please pass me to your manager and she put me on hold. She came back two times to say she was putting the transfer through but it was still on hold for 15 minutes.

A manager, Martin, came on the line and said he understands what took place. He also explained there are a primary and secondary (discounted ) radio on my bill--the one I got rid of was the primary and again they are not able to transfer trial to primary. He says he understands the term auto dealers use is free but it's really a trial offer. He apologized for the long wait and that on 6/22, the customer service representative did the transaction correctly. Bottom line is, he had to make my secondary radio the primary and extend that service out by three months so that will not expire until July 2011. He said my new radio is now considered my secondary (discounted phone) and will end on 9/22/2010 when the trial ends.

Also, he will credit my checking account for the fee charged. I want to take the checking account number off but have to wait for the credit that will take seven to 10 days. He also said if I incurred any fees, to fax them and he will get them reimbursed. Yes, I am OK with what the manager did but it should not have had to happen in the first place. They gave me huge headache and wasted my time plus now ties up my money. They made this simple thing into this huge, time-consuming mess. It makes no sense. They created more work for themselves and the customer.

Also, if this is the way they handle trial offers (free) with a customer who already had the service, they need to better train their people. If this was explained on 6/22, I still would not like it but it may have created less of a mess. For your information, I am writing because it's not the first time I have had issues with XM radio--both with customer service and the way they bill. Seems there are many of the same complaints online about XM. Problem is, they are the only game in town and they know it.

Huge headache from this. Customer service representative was disrespectful. Huge waste of time when I could have been working. My money tied up for seven to 10 days.

I called Sirius, and they said we only owed for one month which we paid. I don't think we should have owed anything, because we did not renew our contract. We did not want to renew. They auto-renewed us. I feel auto-renew should be either illegal or opt-in only. If we ever choose to get satellite radio again, I would not choose Sirius because of their deceptive practices. Yet, now they have no competition. How is that not a monopoly? We were charged for a service that we did not want (or receive); the bill was sent to a collection agency without warning, and that, I'm sure, will affect our credit scores. The collection agency then charged us a "processing fee" on top of the bill (insult to injury!) And if we ever want satellite radio again, we have no other options but to use the company that did this to us.

It has displaced my entire day. They are attempting to extort money out of me and I am pissed off. I will not pay the bill and it will affect my credit rating.

Okay, so here is the deal. I have had Sirius prior to this incident for about 4 years! I loved everything about the service but then I was relieved from my position due to the economy, so I canceled my service in October 09'. So after checking my bank account today 7/18/10, they had re-activated my service without notice in May 2010. So what did I do? I called Sirius to complain. What did they do? Just about nothing! I talked to a rep at first and he agreed that I did call to cancel it (may but never followed through with it). How am I suppose to cancel a service that I don't control. After several minutes and getting the run around from this guy, I asked to speak to his manger/supervisor. I then talked to a so-called supervisor and she said that I was misunderstood and her representative now did not say that I tried to cancel my service!

So now that I am $60 plus into it, she could not help me but re-reimburse me $9. Really that's all you can do for me? She said, "yes sir, sorry that's all I can do." I have never signed up for Sirius' package so I told her I would do what ever I could to tarnish Sirius' image.

One representative said that the next bill would be corrected. It wasn't. Their reps say that the charge is non-refundable, non-changeable -- and that they have a "recording" of my husband ordering lifetime membership, which is a complete lie. I asked to hear it and they didn't have an answer. They cut off our service. Then we stupidly sent in the full-year payment, which we had originally agreed to do.

Next bill credited full-year payment, but still had lifetime charge. They still, even after paying annual charge, have cut our service off. Everyone we talk to has the same robotic replies; every email says same exact things. Not one human has made any sense. One rep just hung up on us. What a scam! This has got to be illegal. Would just ditch them, but now we have paid for a year's service that they will not activate, and they say that our credit will now be affected. All for something that we never agreed to.

Called back after two weeks, told by customer service that could not transfer radio service, asked for supervisor, spoke to Sean, was told XM and Sirius are not compatible and could not transfer service. I explained that I was not made aware of this at the time of the lifetime purchase and as a consumer, I would believe that the two companies are one. There is one CEO, one stock market symbol, one filed 10K.

Most vehicles have Sirius included as opposed to XM radio. I asked to have something faxed to me in writing that stated that the XM subscription could not be transferred to a Sirius radio. Sean put me on hold, and I was disconnected (what a surprise). I called back again, nobody could find Sean the supervisor, but was transferred to Olivia. Explained my situation AGAIN and was told sorry, XM and Sirius are not on the same systems.

I don't see why that is my problem? Was told again there is nothing they can do but I could get a portable radio or mount one in my new car. So basically my Sirius radio will be useless because I have an XM subscription. Why isn't XM radio liable to disclose the fact that the two companies are separate? Isn't this misleading the public since a majority of radios in new vehicles are Sirius radios? I believe they should be required to disclose that one subscription is not transferable to the other as I believe consumers are unaware of this and believe the two are one company. I'm sure MANY consumers have had this happen. Is there any basis for a class action suit? I paid $400 for a lifetime subscription of XM radio. I currently have a sirius radio in my vehicle that I will not activate, and no longer have an XM radio.

I said, "You can't just take money out of my account without my consent! I have an extra $37 taken out for an overdraft fee now." She said, "Well, I'll transfer you to someone who can help you with that." The next person tells me the same thing. "I don't see where any charge has been taken out on the 7th." I explain again how it has plus the overdraft fee. Finally she says she sees it and will see what she can do. In the end, she says they can refund my account the $37 but can't reverse the $21.33 because there system won't allow it! How can these thieves just take money out of my account without authorization? There's still no refund of the $37 in my bank account. I canceled my service and will no longer use them. Be careful, this company will steal your money!

5) Someone will call you today (no one ever calls), but this will take at least two weeks, please be patient.

7) Now I am told that there is a refund, but of course it is only for $400. It should be $600 plus. I got a promise someone will call me the next day.

If you try emails, you will only receive scripted: "We're sorry, hope you're enjoying your service. Someone will contact you shortly." And you really don't hear from anyone. We aren't so sure we even want the service now, but the fee is non-refundable. We are out $620.00.

In May 2010, I started getting bills stating my account was past due. I have called multiple times, explaining I only paid for one year and then my account was to terminate. I have been told everything from "OK, we will turn your account off." to "You can't do that. XM is a subscription-based service." I responded to the latter comment with "So terminate my subscription."

The last two times, I told them to cancel. I was told they can't do that, since I have an outstanding balance. I argued the point stating that there's no reason for me to have an outstanding balance. At this point, I was hung up on both times.

I don't have time to deal with this. And in those last two calls, I was told it would be turned over to a collection agency. What kind of scam is this? They are claiming my bill is still increasing each month, even though I have told them to stop my subscription. And I have not been using the XM receiver any more since I uninstalled it.

So, I tried to cancel, and I was "transferred" to the Cancellation Department. But no one picked up, and I sat on "terminal hold" for 30 minutes and gave up. I tried this again and got the same result. I also tried emailing Customer Care, and I got a form-email back stating I should call Customer Care.

Any calls to Customer Care result in no solutions, just transferring around. And if you try to cancel, there's "terminal hold" and also no response. The service in the car was cut off, and we figured that it was the end of it. Then I got a bill for $37.42, including late fees and an invoice fee, after our XM had been shut off in the car.

I called Customer Care again, and I had to go through two reps (in India again) and holds. Those reps (the last one was "Sal") did say there were notes on the account that I had been calling. Then I was transferred to cancellation. Finally, someone picked up, and told me they couldn't cancel me until I paid the $37.42! Well, isn't that a scam?

I was then told that they had no record of me calling to cancel (but the other reps did?). I asked for a supervisor, sat on hold, then "Monica" came back and said the supervisor was on another call. But now, they could offer me 5 months for that $37.42. I said it was a scam, and I wanted to talk to the supervisor. "Katie" magically became available, but she confirmed that they couldn't cancel me until that $37.42 was paid. I finally gave in, and Katie was required to record a confirmation.

I repeatedly (but politely) interjected my repeated requests for an address to send a complaint to and the fact that I had tried to cancel. I could hear the recording being clicked on and off. I fully expect to be 'scammed' again when I try to cancel. (I couldn't cancel right then; I have to wait 2 months.) "Katie" had provided a direct phone for cancellation, then again, she provided a different phone during that recording. And when I pointed that out, I heard the recording clicked off.

Still no physical address ("Katie" brought up the website to look for one) was provided, and the only way to cancel is by phone, where they either don't answer or scam you into paying a "phantom" invoice. Paying for service we don't use, can't seem to cancel, constant lies about where to phone, "terminal holds" wasting hours of my time--ridiculous aggravation.

Here is a letter to EOS CCA disputing a collection from Sirius Radio: “Someone called me many times saying this is Sirius radio calling about your account. Your credit card has expired and you need to renew/update to continue service.” I told them I did not know if I wanted to renew. They offered a free month so I finally said I would consider continuing. However, we have had no service since the first of the year. The free month never even came through. When they called again I said I did not want to renew the service. Please cancel it. They said ok.

Now the next time I hear from them was through a letter from a Collection Agency. Not even a phone call? I am outraged that a person can call me to update my billing, identifying themselves as the Company, and offer renewal saying they are Sirius and then now tell me unless I initiate the call I can’t cancel. The terms of services may be that the customer must call to cancel but when I am called to update billing that infers I am dealing with the billing department. It is wrong that Sirius can bombard me with calls [which a rep did saying, ‘this is Sirius radio calling’] to renew and not give one call to straighten this out.

What's worse, for the first charge, they invoiced me for a larger amount than what they had promised over the phone. So I finally had to dispute that charge (for my XM lifetime plan), too! I wasn't going to continue to make payments on an incorrect invoice. And so my bank refunded 100% of that one too. By the way I do recommend Huntington Bank for their customer service.

So while I love the XM Radio service and was absolutely fine paying $492 for a lifetime plan, I was forced to cancel entirely, and now I have paid them nothing, so they lost an easy $492 and lost a formerly happy customer. This is all because they couldn't send an accurate invoice. Like others, I continued to get invoice after invoice (at least 10 of them), all incorrect, all with another $2 invoice fee tacked on, some with a $5 late fee, and all with seemingly random amounts that I supposedly owed them. No new invoice ever seemed to relate to the prior one. None of their invoices explain what payments were made by the customer, what the payments apply to, or what the remaining balance is on the account!

I should add that each time I called customer service, I had to explain the entire situation again from the beginning. And as I said, it was usually quite difficult to help the overseas representatives understand what I was explaining. The worst part was that every time, the representative would promise me that a supervisor or account specialist would call me back after my invoice was fixed. Even after all my discussions with them, I never received any of the return calls that was promised! I would simply receive a new invoice in the mail a week or two later, and of course each invoice was still incorrect and impossible to decipher. I even told them during my last two calls that I was going to have no other choice but to dispute the charges if they didn't resolve the problem and call me back, so they would be losing money and my business. But that didn't result in a return phone call or any resolution.

Since I never received or signed any contract stating what I had agreed to or what they would provide, I'm sure I am under no legal obligation to pay them anything. I have just lost many, many hours of my time, and now they've turned my account over to a collection agency, who is harassing me and even called me at work yesterday. I tried to explain to the woman why the charges are not correct and that they are no longer valid, but she told me that my explanation was taking too long! She was so rude that I had no choice but to hang up on her after stating that I wasn't going to pay anything. This has dragged on for more than six months now. It has been an incredible waste of time.

This has been a terrible experience. Unfortunately based on so many complaints, it seems to me like this company is going to fail even though they do have a good product that consumers are willing to pay for! This looks like a prime example of a company trying to save money on customer service and having it backfire on them big time.

Apparently, even if my service is off and I had a credit given by Sirius, it is my responsibility to cancel the service. Sirius now tells me that since I didnt cancel the service, I was charged for the months that I did not use, even though I did not have service. I now have paid the bill and have paid the $7.50 collection fee from the collection company to avoid this going on my credit. Sirius continues to pass me around and not refund my money for the cost I have been charged. I am out of $43.50 and a lot of time and frustration. I still dont have the car and coverage for what I was charged.

Silly me, I tried again! I spoke with a young man by the name of Rubio who kept me on the phone for approximately 1 hour, putting me on hold off and on during the call, supposedly waiting for the exact dollar amount I would have to pay. He never gave me any dollar amounts, but did continue his little game of telling me how much my voice sounded like Meryl Streep! Finally he said, "Okay, I have you all set up. When you get the paper work in the mail, just sign it and send it back." Again, I received the exact same paper work as before! By this time I had decided it was not worth my time to keep playing this game and I quit calling them, and they canceled my service soon after.

I thought that was the end of it, until this morning 6/25/2010, I received a call from a collection agency calling themselves EOSCCA at 1-800-445-8026, telling me that Sirius had turned me over to collection for $103.46. I was stunned! When I asked what this was for, I was told $75 was for an "early disconnection fee" which I knew nothing about, and the balance was for the service I had received while they were "waiting for payment"! As far as I knew, I had not renewed any service since I had not received the "paperwork" for the payment plan they kept telling me I would receive.

I told the young woman at the collection agency that I would not pay this bill and that I would be calling Sirius and Consumer Affairs. I then googled Sirius radio complaints and was not surprised to find a stunning amount of compliants very similar to mine, right down to the $75 early disconnect fee which Sirius likes to charge but never tell the consumer that this fee even exists.

I then found this site and decided to make my complaint known! Sirius is obviously scamming their customers! Please make them stop!

About a month later, I receive a letter from a collection agency stating I owed $40. I never received any notification from Sirius that I owed them that $40! I tried to call customer service several times, but hung up after being on hold for over 30 minutes. I sent an email and received a response saying that it was a fee accumulated from being disconnected. My follow up emails were never responded to after that.

Today, I noticed they automatically took money out of my account and when I called to complain again, they told me that I have an automatic quarterly account renewal plan, which they state I have been on for the past 3 years. This is a lie! They also told me that the customer service rep I dealt with told me it would be automatically taken out of my account quarterly. That is another lie! I just canceled my service and was told it would be 3 weeks before they pro-rated that money back pending that I didn't owe them any additional fees. In other words, I probably will not see that money again!

This is the worst and most fraudulent company I have ever dealt with and it pains me to say that since I really did enjoy listening to satellite radio!

A week later I tried to follow their automated instructions but after 30 minutes for a 15-20 exercise it didn't work. Later the same day I contacted listener care to try a third time, spent 15 minutes on hold and finally spoke to a rep who confirmed that I subscribed to the service and to follow certain instructions. Didn't work.

shortly after that I contacted listener care and after 22 minutes on hold spoke to a rep who didn't know what to do and transferred me to another person which took 12 minutes to come on line. The rep said I did not have the service and after some debate I asked her to do whatever she needed to remedy the problem and that I wanted to speak to a supervisor when we were finished. No supervisor was available but one would contact me later, fat chance. I followed the reps instructions, which I am an expert at by now, and what was supposed to take 15 minutes didn't work after 30. I gave up and shut the car off. This was after 2 hours of trying to get the service working.

I went in the house and called them again to try and get in touch with someone who gave a listener care. After 17 minutes I finally spoke to another rep, not supervision or anyone who seemed to care that I wanted to complain to someone. None were available. Go figure. Now this rep confirmed that I did not have the service I had subscribed to in March. By some divine intervention only 1 of the 2 cars on the same account that was set up in March at the same time didn't have the service.

Supposedly they are sending another signal, 5th of the day, to activate the service. The last rep was nice enough to transfer me to the NavWeather service department so I could discuss the issue and upon answering the phone I heard a recording that said they were closed and to call back at another time. Are you kidding me? What number would they suggest I use. BR549? No one can complain to that department because it takes an average of 25 minutes just to get there.

The obvious frustration is that no one at XM wants to solve problems or address problems. They have one script and when you ask for something off the script the phone goes silent. There is no a way to let them know they have service problems. I like the service but since they are the only game in town they are not inclined to care about the customer and we can't vote with our dollars by going to another company.

On June 19, 2010, I bought a new car. I called customer support the same day to "swap" (as they call it) the subscription. They told me I cannot swap it and that I must buy a new subscription. They told me that my money was not refundable on the lifetime subscription that I already have. The woman told me that they would review my "case".

A few days later I got their determination that said too bad; we meant that lifetime was on the radio receiver, not on the account. I fired off a response telling them they stole almost $500.00 from me. I told them that I will also file a complaint with my State Attorney General. Regardless of their agreement, how can you sell anyone a "Lifetime subscription" on a Car radio? Who keeps a car for life? I contend that clause and the practice of doing so are inherently deceptive and fraudulent. I want a refund of that money.

On April 2, 10 at 3:24pm I received to an Anthony and I tried to tell him I did not want the service. He said they received the reversal from Chase and they would send me a bill. I told him again I did not want the service. I could not afford it. I got another bill on June 1, so I called again on June 1 at 3:24pm and spoke to a Jane, telling her the same. I did not want the service and would not pay anything. Today, June 22,2010 I received a collection notice, threatening me to reestablish the service and they won’t sue me. Is that like blackmail?

I am a Gold Star wife. I am the wife of a United States army pilot who died serving this country. I have been ill since Nov. 2009 and after all this stress, I had a stroke on April 17, 2010. And I can verify this as I was taken by ambulance to Ft Walton Beach Hospital and then transported to Eglin Air Force Base Hospital for surgery. I was in the hospital for a week. I have coronary disease, high blood pressure, and Lupus. I only receive my late husband’s retired military pay since his death and this threat is causing me more stress. They won’t take no for an answer. They should not be allowed to trick consumers into giving their credit card numbers knowing once they have it, they can keep charging. I do not have the money for this bill they sent me.

On February 26, 2010, I signed up for XM for 3 years. I was assured by the nice lady on the phone that they would be sending me a copy of my statement (showing everything for which I had just signed up) by mail and I would receive it within 5 to 9 business days.

Fast forward to 3 weeks ago, I realized I had never received the said statement and started calling XM for help. I was told that they could not provide a statement by fax or email, but would mail one to my address listed. A few days after that, I received a copy of a bill in the mail for one month's payment and not a statement-like I had specifically requested. I called back again. I told them what happened, making sure to specify again what exactly I meant by statement.

They assured me that they would send one to me, as there is no way to view any of this information online. They also said that I could contact XM by email and someone would get back to me. Guess what? I never received any kind of response from my email and I received another copy of one month's bill in the mail a few days later.

I called again once I received this second bill. They said they could not provide any kind of statement because their system wouldn't allow it. Then, I got my company's (well, my dad's company, really. I do work there, though) marketing manager (and unofficial bill collector) to help me call them. She gets a lot of information, gets transferred too many times to count, but we think we've finally gotten the problem solved. However, I was so fed up with the company by this point, she called right back to help me cancel my account with them. One week later, I received two copies of exactly the same month's bill in the mail as I had received two times before already.

Yesterday, I called again. My phone history shows I called at: 3:12, 3:32, 3:38, 3:43, 3:44, and 3:55. I had been hung up on so many times that I was not going to let this go on. On that last call, I eventually reach someone named Jennifer. I promised her I was not going to hang up until I got what I wanted, that I had absolutely nothing better to do that day, and that I would continue to call back (on their 1800 #'s dime) every single time I got hung up on every single day for as long as it took. My dad was with me on the phone this last time. At first, she said that XM could not provide me a copy of a statement whatsoever. My father, (20-year+ successful business owner) assures her that this is illegal. For the next 43 minutes and 58 seconds, she actually listens to us and doesn't transfer us to yet another person.

At one point, she is able to give me the amounts listed on her system of every payment I made, but every number she gives is wrong. Why does their system show incorrect numbers? In the end, she is able to provide me with most of the information I am requesting, though she cannot send this to me by email or fax(I am still waiting to see what comes in the mail). But because I am not going to hang up until I get what I legally am due, I am able to get her to read to me allowed a few figures. I finally know the amount of my activation fee. Success! I still will not be provided any information regarding how they came up with the amount returned to my credit card (I paid a total of $655.68 and was refunded $466.09 for 3 months of service.

I realize that at a few points during my calls with XM that I could have been more polite and could have taken a different approach with them, but the more I think about it, the more I realize how wrong they were/are for hanging up on me so many times, for lying to me so many times, for not receiving any kind of email response like I had requested, and for not wanting to let me know the information on my statement (yes, Jennifer did eventually give this information to me, but it is very clear that she was not supposed to).

Call Log:

06/10/10 @ 12:59pm: 44:29,

06/21/10 @ 3:44pm: 5:37,06/21/10 @ 3:50pm: 43:58.

:(

The first time this happened, I went without bluetooth for months before I had time to deal with it. The dealership said it was the phone. The phone company said it was the car, back and forth. Now, I realized that it was when the free XM radio that came with my car expired, that's when I experienced the problem. Now the two weeks free, XM has done the same thing. Nothing in the website mentions how to get help and I'm extremely irritated.

Now I will totally admit that he did not listen when they told him they would deactivate the account but in two months they would reactivate it. Now we are getting a bill, email, and phone call. Today as I am on the phone with them for 39 minutes, threatened being turned over to a collection agent and then disconnected! I called them right back to once again be on the phone for over 50 minutes! I was transferred to their cancellation department where you have to repeat everything that you already went through with the first person! Sure they have records of conversations but only what they want to put into it. They are getting paid by the hour but the consumer sure isn't.

To make a long story short, I cancelled all my services with them over a $26 bill that they would not deduct. This was for the portable unit that we had not used! Their customer service is horrible and I will not go back to them!

I called back the next day (05/29/2010), and spoke to a woman who was having terrible problems speaking English. She confirmed that my account had been updated and my credit card charged the amount of $282.76 - no other charges would be applied and that my refund was being processed and would show up on my credit card in 5-7 days.

I checked my credit card account when I hung up from her and noted there were two charges on my card from XM - one in the amount she quoted and one for $47.11. I called back (05/29/2010) and spoke to another Customer Care Rep and explained my concern. He got instantly nasty and rattled off 5 or 6 different reasons why I was charged that extra amount - none of them making any sense.

I asked to speak to his manager and after he lashed out at me for requesting his manager finally put him on the line. Jay, the manager, agreed that I had been charged too much and said he would refund me $32.86 to my credit card - he could not give me an accurate reason why that particular amount but I was tired of fighting and agreed. He said my card would be credited in 24-48 hours.

On 06/03/2010, I called, checking on my refund and spoke to a Customer Care Rep who laughed and giggled through the whole call and assured me my refund was being processed and would hit my card any minute.

I called back on 06/04/2010 and spoke to two people who stated my refund had not been processed and would be immediately. It would be 5-7 days before it would be credited to my credit card. I'm very upset at this point and wrote a 3-page letter to XM Satellite Radio, 1500 Eckington Place, NE, Washington DC 20002 and addressed to Gary ** and Hugh **. That was mailed 06/04/2010. I explained the whole detailed mess with dates, names, reference numbers, and to date (06/17/2010), I've heard nothing back. I have tried to write online my compliant but have received blank (literally blank emails) emails back.

To make a long story longer, I called on 06/14/2010 and was told the refund was processed and should be on my credit card. I called my credit card company and they had no record of it and requested I get a date as to when it was processed. They also said to wait a day or two for it, if it was indeed sent to the credit card company, to process. I did. I've been checking my card daily and still, there's no refund. I called back today and was told the refund would not be credited to my credit card but to my XM account. I'm tired. I've been verbally abused and lied to by 9 people at XM, and ignored by executives.

What can I do at this point? I've talked to other XM and ex-XM customers and they all say never call the Customer Service and never, never pay via a credit card. XM has a terrible reputation. I would like some type of justice or at least a straight story for once from XM. Thank you for listening.

XM radio didn't work in my car, so I went to the website given. It was bogus. It didn't link to anything. What a fake. I am very disappointed in Subaru for even letting me think I was getting a free trial period. XM, what can I say? I think it's a scam.

In May I called (a month before the cancellation was due) and spoke with customer service. When I said I wished to cancel my account they tried numerous times to give me a free month, until I repeated over and over "I wish to cancel my account". Finally they said thank you and hung up. I assumed at that point it was all good. It was not. A week ago I noticed that my bank account, which my wife and work hard not to overdraw, had been charged by none other than XM Radio for $49.00! I was LIVID.

I called and spoke with customer service, they said "we see that the account was cancelled but have no idea why you were charged.” Really? They told me they generated a report and a credit would be issued to my bank that day. It has been a week and no money has hit the bank. My wife and HAD $12.96, and assumed the money would have hit by now, since they told us it takes 3-5 days to process. My son needed diapers. We checked our bank this morning and we are now negative $15.96. No NSF charges have hit the bank yet, but they will.

I called XM when they opened at 8 a.m. and they said "we see a report was generated yesterday and that the credit was issued to your bank then." I said "I was told that a week ago". They said "oh it takes 7-10 days to process the report and then another 7-10 days for the credit to be issued.” I am so mad. I asked them what I should do about the impending overdraft charges and they told me to fax a bank statement showing them the overdraft and they will take care of them. I will believe that when I see it. I don't understand how a company can get away with this. I am curious to see how long it takes for this credit to be issued. Meanwhile we are waiting to see how far negative we go.

When I called XM, they told me the account had been sent to collections on 6/5/2010. The call center I called put me on hold for so long. I hung up and tried again. When I finally got through to a real person, Rob, he stated it was my fault for not cancelling. I thought I did when I agreed to the trial on the conditions stated above. He would not give me the number or name of the person in charge of turning this to collections. He just kept insisting it was my fault and the $267.80 bill was an automatic rollover. I never agreed to that!

This company seems to have very shady practices. At this time, I don't know what the economic damages might be since I cannot talk to anyone about this and try to resolve the matter, but the fact that it has been sent to collections will probably have adverse consequences to my family's credit.

So, 2 weeks ago, I got a new car and today when I called to make sure it would transfer they said the old radio had been cancelled and my lifetime membership too and that I could not transfer it since that can only be on after market radios. I said, I never had one and now I paid $461 in January and now have nothing to show for it in June. I also had another car on the account and they just renewed it for 2 years when it was not due because they said now it's the primary radio and they never informed they did this at all and they admit that fully. All of this is completely unacceptable. I cancelled my other radio as well. I cannot do business with a company that treats people this way. They said they would be sending me a refund for the other car. I guess I will believe that when I see it since in January it took them over 2 months to refund the 3 years agreement when I went to lifetime, which lifetime turned into 6 months. This is a heinous crime and they need to be stopped!

Finally, after this long, I got a call from them today from an unknown number to be told they have my money and will refund the money to me. They verified the credit card number, but that number has closed as someone tried to steal a batch of numbers from Bank of America where I bank. So I asked to send it to the new number. They said sorry, only the old number. I called Bank of America while on the other line from my landline and they said they would not accept that refund as that card is closed. I told this to the person on the XM Line and she said not our problem.

I asked to speak to a supervisor and she said I am the only one at work today. She said they will refund to that number and the rest is on me. What can I do to finally be done with them? I am owed $479.10. I did not want to cancel in the beginning just add the service to my new car. They have lost me for life. The crazy part is after they made me cancel, I got over 20 marketing calls to sign up for new service they missed me. I told every one that I will when I get my money. I am so frustrated. I talked to several people over the last 75 days that cancelled and all of them say the same thing, that they will not refund any money. I give up. The next step is a lawyer which is sad. I just want my money back.

I specifically called them when I purchased the car, because I could have added either an XM or Sirius brand radio. I was told it did not matter by the XM support people. Today, Robert said I was not being truthful.

This went on for more time as I then quoted their policy to this person. The debate was over the method of cancellation: she insisted that I HAD to call to cancel-their policy only states: "must contact customer service to cancel" The contract doesn't state "call" and implies any means of contact, in my interpretation. Finally, in June, I just paid the amount and cancelled service forever. Had there been an American on the line, I think my language would have been understood? Without a long listing of details, I have since initiated my own policy for the cancellation of any XM service in each of the 32 and growing restaurants that we own and manage. Deception is not a good start for a long-term business plan.

My personal bill was 67 dollars. Collectively, when I finalize the removal of their services from my businesses, I will save a little over 4300 dollars per month-another background music company has already gained our business for a fraction of that.

Sirius charges continue to be charged to his credit card, even though cancelled and the credit card company will not cancel the card because of the on-going Sirius charges, which are the only charges to the card. Sirius will cancel for non-payment if they cannot collect from the credit care, but want to avoid damage to credit rating resulting from not paying the credit card.

At that point I called my credit card company only to learn that they were loathe to intervene because I had "enjoyed" the service for over a month. I pushed it, they credited; shortly thereafter, XM gave a partial reimbursement; shortly thereafter, my credit card company recharged so we balanced. 5 months later, I get a call from a collections agency that XM has handed my account to; trying to collect the $320! In this time, I've had 10 calls from XM asking me to buy the service again, nothing to indicate that they had any issue with the accounting. Now I'm faxing credit statements to XM and the collections agency. Buyer beware this company is abusive, duplicitous, and not forthcoming on their charges; they advertise 2 years for $245 and it costs 40% more than that because of "fees". Give me a break.

After 30 days I started sending e-mails daily to XM Radio. Their so-called "listener care" organization--what a joke, it should be called dollar care. The responses I get were ludicrous from we need your account number (which was in the subject of every e-mail I sent) to my credit card number—duh, what did you charge to? To this is "sensitive information, call us.” On one occasion when I did call and got the standard ** line about 7-10 days, I asked to speak to a superior. My request was refused. This is without a doubt, hands-down the poorest customer service I have ever received in my life. You have been warned. I have given XM Radio an interest free loan for over 30 days now. Perhaps I should be in the satellite radio business: get money, provide nothing.

After talking to three CS people, I finally asked for a supervisor. He apologized and told me he would fix the problem. In doing that he gave me a credit because I was so angry at the poor quality of their CS people. In April 2010 I started receiving emails and phone calls telling me my free service was ending on 5/15/2010. After numerous calls and about 3 frustrating hours over several weeks talking to their poor English speaking and understanding CS people and their supervisors, my radio was cut off. I called the day the radio was cut off and again talked to 3 different CS people and 2 supervisors who tried to reactivate my radio to no success. The last supervisor still did not get it--that I was a paying customer with a service paid through the end of May of 2010 with a credit of $58.69 on my account that I could see online.

About an hour after I told the last person I spoke with and had been on the phone with for 2 hours, my radio was activated again. I told the last person I spoke with that since she could not get the service activated, then they had lost me forever and I would make sure as many people as possible knew what a nightmare they are to deal with. I even asked one young lady on the phone if she talked to a lot of angry customers and she said yes, every day. I called their corporate HQ in New York and a very rude operator answered the phone and told me repeatedly that I needed to call CS and refused to put me through to anyone in their corporate HQ. Obviously they know they have a problem and do everything to avoid dealing with it.

Over the course of 5 weeks I spent about 7 hours trying to get my account fixed with Sirius. They have CS people in multiple foreign countries that barely speak English and understand it even less. They cannot look at someone's account online and understand what they see. I spent way too much time trying to get what I paid for and left their service with $58.69 credit on my account. I hope they go out of business. It is no wonder they are in financial trouble.

I received a letter now from the collection agency for $80 due to Sirius, or I guess now the collection agency. After the last fruitless attempt to contact the collection agency, I e-mailed Sirius customer service with all of the specifics and they again referred me to the collection agency stating that there is "nothing" that they can do to correct this, even though it is their fault. How long do I have to spend dealing with an error that they caused and admitted to, but will not correct. I am sure this has resulted in a negative entry on my credit report and will continue to be an issue. Any suggestions?

In 2009, sometime after our service had ended, we received an offer in the mail to renew for 6 months at a very reasonable rate. I decided to renew for only the 6 months advertised in the special, as it seemed like a good deal. However, on May 17, I received a letter from Sirius Radio telling me that the service from that offer would terminate soon, if I did not do one of three things: call and arrange payment, mail a payment, or go online to the website and pay. I had no intention of renewing at this time, as the economy and my current job situation has made spending and purchases like that untenable now.

However, on that same day that I received the letter in the mail, Sirius Radio already took it upon their selves to charge my account and renew my subscription for 6 months on not only one radio but for two radios for $157. (We only have one radio.) I did not have the money to pay for the service in my account. What I did have in my account was the money for my truck payment, which I had already gone and paid online a few days earlier.

Well, guess what happened? The Sirius Radio charge went through, and the truck payment didn't. I caught the charge in the "pending status" and notified my bank by phone and faxed the required bank form back to stop the charge from going through. However, the next day, the charge went through. Now it seems that I will have to wait for an indefinite amount of time to get the money back. I will also have to figure out how I am going to come up with the rest of the money I will need to make up my truck payment. Also, I am sure the truck company will charge me late fees and a return payment fee.

Apparently, that is just tough luck for me. It is not the bank's responsibility or fault, even though they let the charge go through (They are giving me the bank fee of $35 back for the returned item. I am supposed to be happy with that.), and Sirius Radio gets away with it. Meanwhile, I am struggling to make ends meet, and this will now make it a little harder. Thank you! Sirius Radio, you will never have our business again, and I hope you will not have the business of many others as well.

Unknown to me, Sirius charged my credit card again. When I called to find out why, I was told that I could not get my money back but only a pro-rated amount. I told the rep that it has not been used. She just said we don't know this. So had I not seen the charge on my card, I would have been out the entire fee and not use the subscription.

I requested the refund in full; she refused and said, "This is what you can have." I just said, "Give me my refund and remove my credit card from my account, so nothing else can be charged." As of today, still no refund. I called again and was informed that because my credit card was removed, I did not get my refund. So I asked why the rep didn't inform me that it needed to stay on until refund is processed. She just said it was requested.

Now I had to give them my credit card again and wait for a refund. Then I have to call back to have It removed from the account. I hope this helps anyone who is expecting a refund or closing/canceling their account with Sirius. The reps I dealt with were not friendly. I doubt that I will go back to satellite radio again.

Also, when talking to the reps. record every phone call. Most have an answering machine so this should be easy. Advise the one at the other end that being since they keep losing their records you have found a way to clear that matter up by recording one for your protection. You will find out in the long run that the pen is mightier that the mouth. Don't trust anything they say. Once you record and file the complaint, things will start to turn I have one question here, how did they get your account number on a new car purchase, that part I don't understand. Somewhere along the line you had to sign paperwork giving the dealership the right to give out your mailing address.

On May 17, I get an invoice for $138 with another $2 invoice fee. I call, go through my story and say I want to cancel. I am again put on hold. After 40 minutes, I get Kesha, who says she will not cancel until I pay $138. She tells me that since I took it upon myself to dispute it, Chase refunded the entire $226.95 to me. I pulled all statements since Oct. and I told her that they did not. She continued to argue and tell me I paid nothing for my service and now owed for the back charges. I have all the paperwork to prove I paid through Oct. 2010. They have not given me any itemization for what I was charged, but they continue threatening with turning over to a collection agency. I finally hung up after more than 50 minutes on my cell phone. There's no other way but calling to cancel and I have tried twice. I tried sending email and they said I had to call. They are hoping I get tired and just pay. My credit rating will suffer if they turn this over to collections. I have no negative history as of the last report in 2009.

The first 7 minutes trying to reach a representative, music on hold abruptly ended and the call was dropped a couple minutes later. After calling back, with a predicted wait time of 2 to 5 minutes for a representative, I did reach a live person in about 6 minutes. I explained my questions about the new billed amount (added Music Royalty fee) and indicated I might want to cancel because we did not use the service that much and I was concerned with the cost. He immediately said he had to transfer me without explaining why. I decide later it was to get rid of me since they probably aren't incentive to take time with cancellations. This is where the dropped calls and hang ups take place, disgusting and frustrating otherwise good customers of XM. Now after 5 minutes on hold (XM background Music channel sampling), the message now repeatedly advised there was heavy call volume. Did everyone go out to dinner?

After holding a full 30 minutes on the clock, I reached Jackie and began all over again fresh, repeating all my information and reviewing the reasons I called. It was as if the previous 35 minutes and original call did not exist! Now it gets better. I managed to stay calm and reasonable, and she was very helpful. We reviewed the annual bill, and discussed how and why a music fee could be added (per FCC approval), when XM/Sirius merger agreed to hold prices for three years. (Beware 2012!) I discussed options to reduce cost for the service or cancel. I went on to complain about the incredibly long hold time and dropped call / waste of time transfer (why didn't 1st rep handle?).

She saved the day by offering to waive the Music Royalty Fee to renew for 1 year service in advance. The Lifetime Subs. option was a non-starter, since it has a 5 year payback and is tied to the Radio, not the subscriber. I was able to keep a reasonable price (? ) and service compromise with the right service rep who knew how to retain customers. I still came away feeling that XM Radio management needs to seriously assess their policies and training for how they expect to retain customers. An upgraded call handling system is a must. To avoid automatic renewal without notice, I still have to cancel by May 2011 if I choose not to continue in the future and you can bet it will be in writing, not by phone, based on this waste of time frustrating experience. Warning, be prepared, be informed and be ready to obtain the result you desire. To recap, if you like and want the service, the problem is how they treat the customer. Obtained a reasonable compromise result, but wasted almost an hour on the phone (45 minutes on hold) "due to heavy call vol" and dropped call / transfer time.

They explained they would be happy to provide me with a free power cord but they were out of stock and I would need to call back in a few days. I continued to call back (each time holding for excessive amounts of time) and they never had the cord in stock. A little irritated by this time, I asked for my membership to be cancelled. To stop me from cancelling, they offered to keep both radios (my broken one and my husband's) turned on for a very discounted price if I paid up front for four months, while one customer service representative told me I might try Best Buy for the power cord. I agreed.

Best Buy informed me they do not carry them and that I should contact Sirius. I called Sirius to ask again to cancel my membership and to maybe reimburse me for all the unused service I had paid for. The only thing they would offer me is a discount on a new radio. They said there was nothing else they could do and that I just had to wait for my service to run out at the end of the four months. Fine, I give up. When four months was up, there was a new unauthorized $75.66 charge on my credit card. When I called to find out what was going on, I was informed that it was the charge for my service and that my service had never been cancelled! After about three representatives, I finally convinced someone that I had cancelled my service and they agreed to credit my card. They explained that it would take up to 10 days to show up.

Just a warning for anyone out there, I am so upset after dealing with Sirius, it is not even worth having Satellite radio if this is what you have to deal with (and as you can see, I put up with a lot before I even took steps to complain! ).

Finally, I got a female who doesn't hang up at the dreaded "c" word. I then explained to her why I'm cancelling the subscription, and reassured her that I am definitely going to resubscribe, when the new car's trial run is over. She then goes on for ten minutes, about how I should just go ahead and buy the lifetime subscription now for $400. She actually looks up the average life span of a Honda Civic, and then gives me a breakdown of how much money I will save with a lifetime subscription. I told her that I agree that the lifetime plan might be a good idea, and that I will call when the trial run is over, and do that. Again, she wants to do it now, and goes on and on. I then told her that I want to use the three months to save up a little bit. That way, the $400 doesn't hit me as hard as it would, if I purchased it that day. She actually gets annoyed, and then switches back to the "I need the radio code to cancel" nonsense. I gave the code to her, and she states she's going to transfer me over to billing. I thanked her for her help (she was very nice for the most part), and then I get hung up on again!

I then tried to resolve this through emails, but never got an answer. I finally today disputed the charges on my credit card, the first time I ever did that, and sent them an email explaining why I'm going this route. I do not expect to hear back from them. So in all, I would say that I would probably get XM again, because I love the actual radio and channels, but I would definitely wait at least another 2 years, before I go back. I figure that's punishment enough, and more then enough time to see if they change their practices.

On May 11, 2010, I placed eight calls attempting to get an explanation for the suspension. I did not get the name of the first representative, but between 1:00PM and 3:11PM, I spoke to Dan, Mary, John (who identified himself as a supervisor), Zoe, Henry and Roger. I was disconnected four times. This occurred doing my conversation with Henry, Dan, John and the first representative. No one bothered to call me back, even though before any conversation is had regarding the nature of your call, you are asked to verify your name, address, phone number and email address. After each disconnection, I was not allowed to speak with the same representative and therefore had to go through the frustration of starting over, restating the problem and verifying the same information.

After much frustration, I was now ready to terminate all service with XM. My last call was with Roger. As rude as he was, I was finally able to have him deactivate service on the remaining radio. When asked about my refund, I was told there was a $10.00 refund due. When I called his attention to the Sept 2009 payment, he confirmed an additional payment of $20 made in Feb 2010 (for which I did not authorize). He was not able to explain the refund amount or the Oct 2009 suspension, offered to write my concern up as a "problem" and forward it on to "someone higher". He said someone would call me back. When asked how long it would take for someone to call me back, I was told "it depends on their workload". XM radio's telephone service is useless. The representatives were rude and there seems to be a pattern with dropped/disconnected calls. Unauthorized charges were made to my account and I cannot get resolution. I am therefore requesting that my relationship and service with with XM radio be terminated and all unused funds returned to me immediately.

In April, I began receiving caller "unknown" phone calls on my "Do Not Call" registered phone. On April 22, I received a Notice of Collection placement for $108.77. I called the company immediately since I have zero outstanding debts and perfect credit. Sarah said their "client Sirius Satellite Radio has an outstanding debt against me". Sarah, could not however, provide client phone number or what the debt was for.

So I called Sirius and spoke to Nora. She said the debt was for "penalty for terminating my (free) contract early, and for the month service I cancelled early". I informed her I never signed up for Sirius. Sirius was part of a new car purchase, and after all the threats, harassment and time spent trying to disconnect service, I would never agree to do business with her company.

She, like all the others, agreed to take care of my account and to end the harassment. I then called and spoke to Eos Cca and advised them that Sirius has ** up and they erroneously sent me to collections and they said "yes, we know". So, they knowingly are aware and actively participating in this scandal.

I thought this was finally resolved, but the phone calls and collections letters continued. I advised Eos Cca again that I was on the Do Not Call list and that their client, Sirius, had falsely sent my account to collections. John ** stated he "can call me every 3 days until the debt is paid, per the FCC".

So I called Sirius again and spoke to a manager, Joanna in Iowa. She said my "account has already been escalated to them." I asked who "them" was and if she had "them's" number and she said she had no phone number for them. I asked if she had "them's" address and she said "the address changed every day"? So, there wasn't anyone she could give me.

She said "them" takes several weeks to reply but I should hear from "them" in the next month. She did give me "them"s email address (an oxymoron, I've already sent several emails to this address off their website and all were bounced). I told her this wasn't a valid email and she said she had "never heard of any problems with it." I suggested she Google "Sirius Complaint" and she may see there were just a few issues with her company.

Please help stop the harassment.

In April 2010; however, I discovered two unauthorized Sirius XM Radio charges against my charge account. I called their customer service and received the same explanation; i.e. the charges were for internet service. I again explained my account was prepaid through October 2010, they verified this was the case, and then refused to issue a credit to my charge account. Rather, they would show my "new" (as in beginning November 2010) subscription credited with the amounts charged in April 2010 effectively holding the unauthorized charges hostage to renewal of my subscription.

If the aforementioned practice is widespread, it would seem Sirius XM Radio may be profiting, perhaps by millions of dollars, by making unauthorized charges against subscribers' charge accounts. This practice would seem ripe for a class action against Sirius XM to cease and desist from this practice and disgorge the improper charges.

That was wrong! On 2/16/2010, my account was charged $43.73 for who knows what. I didn't have access to a phone so I tried to work with customer service through email. There's not a chance in ** that this would ever be resolved through email. I got as far as "What is your account number? " or "What is your radio ID number?" and no further than that. So, since I was in Afghanistan and my car was in a parking lot on base and I don't know my radio ID number or my account number, "you" can't help me? This got nowhere. I then googled and found "Corporate" or "Executive" email addresses, including the lead crook Mel, who I emailed explaining my situation and my problem and where I was at. There was no response from anyone after emailing multiple email addresses! I'm sure one of the email addresses was read by somebody who didn't give a **.

I didn't get any undeliverable message in my inbox! I didn't get anywhere on the $43.73 that was charged to my account in February. This issue was forgotten due to events in the area of the world that I was in, until my account was charged again on 5/10/2010 in the amount of $44.79. I was lucky enough to be on a base with a phone so I immediately called ** which is supposed to be an "Executive contact". I spoke to a young lady, explained my issue and she said that there were notes back in November that I called to cancel my account and that I was deploying to Afghanistan in January. Good, at least they have that on file, so let's credit my account back without fighting. I had to put up an argument for 20 minutes with this lady and demand to speak to a supervisor because she kept saying that this is their "policy" and if I want to cancel my account that I would have to call a certain number! I was furious. I stopped talking and told her to put her supervisor on the phone or someone above her. She put me on hold for 15 minutes, of course, and finally came back on the line saying that she talked to her supervisor and they are going to credit my account for the amount charged on 5/10/2010. She assured my account would be completely "cancelled" this time and I asked about the charge back in February. She basically told me to kindly not press my luck so I agreed with the credit to my account of the recent charge and the complete "cancellation" of my account and got off of the phone.

I need help. I have a feeling that my account is going to be charged in the future and I am going to be right back to where I am now because this company is full of untrustworthy crooks. This company needs to be demolished. Thank you.

There's no way, I had absolutely nothing to identify with that truck and he cancelled his Sirius out back in 2008, because he could not afford it. My money, as I'm told, was running his radio (supposedly) for over 4 months, but he didn't even know it! Then, I'm told it can't be switched except by the supervisor. Hold 2 or 3 minutes. Okay, I did just that, I held another 17 minutes. I said, "Do you know how much this call is costing me?" Nothing, he replied, it's a toll-free call.

Yes, it was, but they asked me to leave my truck running with radio on for signals, which I did, for 1 hour and 31 minutes, burning "cheap" gas at $2.85 a gallon, plus the 91 minutes I'm sitting there holding the phone to my ear and my blood pressure rising. I'm not violent, abusive or abrasive in my speech, but I angered today and told them for 45 years I'd worked in a bank, loan officer, collections and legal assist, and I had a problem, but there's was worse than mine. I admit if I make a mistake, not try to tell the customer it's their mistake and their problem! Heaven only knows I'd rather be beaten to death than make a mistake, but I know there's only One Perfect One and I certainly am not Him! My husband agreed to Sirius because we love the Elvis station (13)...we're 68 and 71 years old but this the poorest customer service either of us have ever received in our lives and we feel others should know it could happen to them, too, before socking their hard-earned money into your network. It might be a good time to have a PR review with customer service employees. I certainly hope this doesn't ruin your day as much as it has damaged mine.