Samsung TV Reviews

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About Samsung TV

Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.

Pros
  • High-quality picture and sound
  • User-friendly interface
  • Good customer support response
Cons
  • Frequent power issues reported
  • High repair costs after warranty

Samsung TV Reviews

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    Page 6 Reviews 637 - 837
    Customer Service

    Reviewed July 10, 2018

    I love all the Samsung products even though they fall short sometimes. I have bought 80% of my Samsung products like TV and telephone. You name it and I bought it. I really really love Samsung. Their products are the best. Especially love my phone. It does all the things that I needed to do and more. My washing machine and dryer is off the hook. I will always stick with Samsung products.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 9, 2018

    In April 2018, I purchased a 55 in QLED TV from HSN. May 2018, I had the TV installed and set up by Geek Squad. Two weeks later, the TV stopped working at least I thought it was the TV or cable box. Comcast spent two hours at my house and the diagnosis was that the One Connect Box HDMI ports (none of them) were not working. I called HSN and they informed me that the TV had a 2 year warranty and I should call Samsung and I did. They requested a receipt of purchase and I provided that to them. A new One Connect box was sent to me but it didn't work.

    Next I called an authorized TV repair store and they told me to call Samsung back and tell them that they need to send a new box and the serial numbers need to match the original. I called once again and Samsung asked for a pic of the replacement One Connect box. I sent it, they claimed they didn't receive it. I called. They created an additional repair ticket and I asked that I resend the pic. I resent the pic and after a week I received a call on June 29 saying they received the pic and the replacement box would be sent within 2-3 days. I came home one week later from vacation to find no replacement box.

    Today I called and the first rep read through all of the notes and was wondering why are there so many notes and tickets. He then sounded shocked and exasperated about my situation. He said would try to escalate this because it is ridiculous that I have a TV that is still broken after all of this time. He transfers me to a case manager that read the account all over again and then ask me for a pic of the replacement box to which I blasted her for she and her company's incompetence. She realized that the pic was associated with another ticket and said the pic was there. SMDH. She then told me the box would be sent 5-7 business days.

    I am beyond furious. I have never in my life experienced such incompetence. I have an older Samsung TV and it never gave one problem in the 10 years I've owned it. It seems Samsung is out of its depth with this newfangled One Connect bullcrap of a box. I am now in the process of finding an attorney. I'm also tempted to sell this expensive piece crap for parts and buy an LG TV instead.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed July 9, 2018

    We have a smart tv and at first we were a little overwhelmed but after a few days of reading and experimenting we are now technically savvy. The picture quality is awesome and when we have to replace it we will buy another Samsung. We enjoy all the features that are offered especially the streaming capabilities it gives us. We will invest in a sound bar to enhance the digital experience. All in all we made a good choice in this purchase. Their support techs are also very knowledgeable. We had to call for some assistance for the setup and they were extremely prompt and walked us through the process.

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    Customer ServiceInstallation & SetupCoverageReliability

    Reviewed July 8, 2018

    Samsung 4k TV's overheat a lot and TV panel cracks regarding heat. I am very upset about the situation and Samsung customer service is terrible and they are not helpful. It's hard to get an appointment to see one their Samsung tech. The warranty sucks and they do not cover cracked panels even if they sell a defective products. Basically all their products overheat. I will never buy a Samsung product again.

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    Price

    Reviewed July 5, 2018

    I have a Samsung 55" Smart TV that I purchased in September 2012 and paid $2,700 for... Only six year later, I have to buy a new TV (am not buying Samsung again) because my TV has been having all sorts of issues, screen scrambles and TV goes off and on on its own. Now I have shadow that goes across entire screen along with shadow that was first sign of problem at bottom of screen. I was told that it would cost me at least $1,000 to fix. I expected the TV to last me at least ten years... not just six for the amount you have to pay for these systems. Extremely disappointed. I was going to buy a Samsung Refrigerator in the next six months... But now will stay away from this manufacturer. Can't trust their product.

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    Profile pic of the author.

    Reviewed July 5, 2018

    I like Samsung T.V.'S very much. I have a older one that has Audio Out Jacks for R.C.A Jacks enabling me to hook up to older sound systems with better sound. The newer T.V.'S don't have this feature but other brands do. I'm looking to purchase another T.V. but have to go with another brand that has that feature. Turntables have made a drastic comeback, I suggest R.C.A. jacks should as well. I have a 60in. new T.V. and a 27in one from early 2000 and no problems. Still working very well, both Samsung.

    The only way to get audio out is to connect to R.C.A. jacks on the back of the cable box. But anything hooked up to H.D.M.I will only play through the T.V. speakers in the newer models unless connected to the fiber-optic audio out jack which older audio systems don't have. Older Kenwoods and Maranz etc systems have fantastic power and sound and some people still use cause of the sound quality and they are equipped with powerful amplifiers to amplify turntables that are not equip with them.

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    Reviewed July 5, 2018

    I have tried to reset the Guide but it won't let me. The online help doesn't help at all. No matter what I do the guide has gone and that is one of the features I bought the TV for. I use the guide to schedule my viewing for series programmes and now I can't do that. As I said the online help is no good at all. I clicked "contact Samsung" and nothing happened.

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    Customer ServicePrice

    Reviewed July 2, 2018

    I’m Korean so you know I support Samsung 100%. Not anymore. All the appliances and electronics in my house is Samsung from 4 TV’s to a fridge I just bought late of last year. I bought a curved 55” 4K TV in 2016 on Black Friday and just last March of 2018 my TV was having some problems. I called Samsung in March and told them that my remote won’t sync with the TV and they helped me diagnose the problem and they told me they think it’s the remote’s fault and that I should replace it. Been in Korea the past 3 months and after coming back last week I ordered the remote and tried to sync it with the TV while on the phone with Samsung’s customer service.

    Turns out the remote isn’t the problem so there goes $7 having to restock the remote by sending it back and then they tell me it’s not under factory warranty since it’s been initially 15 months when my TV started it’s problems. So the only thing they could do to help me was refer me a place to get it fixed in which I called today to see how much it would cost. An appointment that costs $90 just to look at the TV and an estimate of what they think the problem will cost which is $300. $390 TO FIX A TV I PAID $750 FOR!!! Never buying a Samsung again. I had a problem with the other Samsung TV 3 months after buying it and Samsung came and fixed it for free and I’ve been using that TV for 8 years. You lost a good customer.

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    Price

    Reviewed July 2, 2018

    I like Samsung for the overall cost and how much TV you get for your buck. I have had Samsung TVs for quite some time now and I have never had an issue with them and for the cost they last a pretty long time.

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    Customer ServiceReliability

    Reviewed June 29, 2018

    Bought a Samsung 43" Smart TV 8 months ago; a few weeks ago, started having power issues - sound but no picture. Turn off, turn on, and picture comes up. Now no picture at all. After 6 phone calls to Samsung Tech Service, Samsung wants to try to repair it instead of replace this defective set while it's still under warranty. Of course repair will take minimum two weeks. And if the repair doesn't work, what then? Obviously this is a LEMON TV!!! VERY POOR CUSTOMER SERVICE!

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    Installation & Setup

    Reviewed June 29, 2018

    Don't buy Samsung TV any model because they take money for TV and other accessories such like remote, table stand and wall mount bracket. But if you not install wall mount they installing on the table given by ourself and wall mount they take back. Even we request they denying to give. At present I am living in a rental home and I will be back to my own home after a year. Then once again I have to spend money for wall mount. Samsung collecting money for all the accessory while we buy and if we don’t wish to install wall mount they not giving in hand and taking back with them. This is a typical cheating attitude of Samsung TV. Waste of money. As per my experience I say Don’t buy Samsung TV products.

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    Customer ServicePriceStaff

    Reviewed June 27, 2018

    When our 15 year old Dell Plasma TV wouldn't turn on anymore, my husband and I did a lot of research and decided to replace it with the best new technology and quality out there with the hope that it will last for another 15 years. We decided to purchase a 2018 Samsung 65" QLED top of the line smart TV - their most expensive and most recent model. We mounted it on our wall on Saturday, June 2, 2018. Everything about it was fantastic - the one connect box made it very easy to set up - except that there was this bright spot in the lower right hand corner of the screen. The spot was in 2" from the right and 5" from the bottom of the screen. It took us a while to notice it because the spot was very faint at first and the horizontal line radiating from it wasn't visible against light backgrounds - the screen menu at the bottom was light.

    Also when we did see the horizontal line, it fell at a location where TV channels display their logos, so it looked like it was something that was supposed to be there. Unlike the horizontal line, the vertical line was very faint and you had to stand next up to screen to notice it. After watching it for a couple days, we started to worry about it because the spot and the horizontal line seemed to be getting larger and brighter - and we could now see the vertical line from a distance. We checked different channels and sources, and it was always present. I did online searches about this, and was kind of horrified to learn that these new LED TVs, even these new technologies with OLEDs and QLED don't tend to last very long - we've been spoiled with our well-made plasma TV that never gave us a bit of trouble.

    Some people complained that the location of the horizontal and vertical lines were in the middle of their TV screens, and maybe we should consider ourselves lucky that ours was in a corner that didn't obstruct our view too much. But we shouldn't have to have these issues with a brand new TV right out of the box. On June 6, I initiated a chat with Samsung - after going through verification, unplugging and replugging the TV, etc., the chat person said I needed to contact their service department - luckily I checked the box requesting a copy of our conversation - since Samsung later claims that the first time we contacted them was the 12th! We bought an extended warranty with Best Buy, so I thought it might be better to call them next, which I did on June 7th. They said that since I opened a ticket with Samsung, they have priority so I need to see what they do first.

    Monday, the following week I called Samsung to check the status of the ticket. It was a confusing conversation. The chat person had gotten the model number incorrect. I thought I was able to get it straightened out with the person on the phone, who said that they have to open a new ticket. I sent them two pictures of the screen showing the problem. They said that a repair service will be contacting me within 3 days. The next day (Tuesday), a service center texted me to let me know that Samsung contacted them, and they had ordered the part and can come out as soon as they receive the part - so far so good. I texted them back to say thanks and started to provide directions to our house because we live in a rural area 4 miles behind a locked gate and there is no cell phone service and it's complicated.

    The service technician said, "Wait a minute - we're 70 miles away from your nearest town (actually 90 miles from our house) and you are located outside our service area - they will need to transfer this." They said they will let Samsung know. I told them that we had extended warranty with Best Buy and they are close by - their Geek Squad should be able to do the repair. To make sure that everyone was on the same page, I contacted Samsung on Tuesday, June 12th to check on the situation - that their service technician won't be coming out and that I would be calling Best Buy to come out instead. My husband called Best Buy and they set up an appointment to come out on Tuesday, June 26th. Meanwhile, my husband gets a call on Wednesday June 20th that a technician will be coming out on Friday the 22th. We're thinking that Best Buy had a cancellation and that they were coming out earlier.

    On Thursday, June 21, I receive a call from Samsung asking about how the service went. I go into this long history and it turns out that the person coming out on Friday is the original service tech that was supposed to be canceled, not the Best Buy Geek Squad. So I text the Samsung service tech and they said that Samsung re-opened the ticket on the 12th instead of cancelling it but didn't let us know. So since they got the part and we've been getting this all run-around, they were willing to do the 4 hour drive to our house even though they normally don't service our area.

    They are very nice people and are very competent. But I take a look at the box the replacement part is in and I have a bad feeling - they say it is the right part, and they never had Samsung send them a wrong part - so they take apart our brand new, very expensive TV - unplug a couple of things on the board. Then unpack the box with the replacement screen - and guess what - it's the wrong part! So the brand new, very expensive TV is put back together and all I can think is we got a lemon - instead of replacing the TV, we are wasting days talking with customer service, sending pictures, waiting for service technicians. Since the Best Buy tech was coming out the following Tuesday, it was decided to not do anything else until that visit was over.

    I received a call from Samsung on Monday, June 25th and went through the long history - everyone agreed to wait to see what Best Buy will say. Tuesday, the 26th - Best Buy Geek Squad verifies the problem and takes a bunch of pictures. Says since this a brand new TV, we should be able to get a brand-new replacement instead of going through the agony of repairing it but he has to have his supervisor agree to the exchange.

    I call Samsung and actually reached a very nice person for a change that didn't sound like they were reading from a card - unfortunately didn't get his name - went through the whole history and explained what Geek Squad tech said. He said that if Best Buy won't do the exchange, that Samsung will do the exchange for us since we've been getting the run-around. I thanked the guy so much - said it was the first time I felt like it was the first time I got someone at Samsung who actually cared. I really wish I had gotten his name.

    So I contact the Samsung tech - don't order the correct part. Best Buy will replace, and if they don't Samsung will - went to lunch. Best Buy tech calls in the afternoon. His supervisor won't approve the exchange - Samsung's policy is to repair not replace. So I call Samsung - get one of the people from their foreign center with a heavy accent - explain the whole situation and say I was told that Samsung would replace. The agent is rude and says they never do that. I ask to speak to his supervisor. After being put on hold for a long time, the supervisor, also with a heavy accent repeats the mantra. Call Best Buy and say we'd like to return the Samsung TV - we got a lemon. Luckily we did pay extra for the plus warranty.

    I do a search on whether other people have similar problems with Samsung and found this site. Some of the stories are so similar to ours. It's a real shame - if it wasn't for horrible customer service and the problem, we really love this TV. Searches about Sony and LG OLED TVs show they have the same horrible customer service and return policies and they have lemons too. It's not just Samsung and it's not just TVs. Things were just built with more care long ago and companies stood behind their products in the past. The world has changed, and not always for the better. Companies no longer care. It would have cost Samsung a lot less time and money to have just replaced the TV - instead, they had to waste everyone's time and risk loses future business all because of their policy to repair instead of exchange.

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    Reviewed June 27, 2018

    The model I have is 55 inches and it has a wonderful picture. You can adjust everything on it and it's very sleek in style. I only buy Samsung brand TV now. They are very good quality tvs and they last longer than other brands. Also, they are smart tvs.

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    Price

    Reviewed June 25, 2018

    My Samsung TV, a 55 inch UHD (UNK55U630D) stopped working after less than 18 months of use. One morning it just would not turn on. To be completely accurate, it displays: Smart TV for about a second, then goes to black screen, then after about a minute the picture turns to snow. I believe that it is the capacitor problem that has existed for more than a decade. The capacitors on the main power board "bubble" and must be replaced. Samsung technical support is ridiculous. The first technician blamed the cable company. The second technician said the remote was bad and I needed to purchase a new one. The third technician reluctantly offered to schedule service that would cost more than the TV. DO NOT WASTE YOUR MONEY PURCHASING SAMSUNG PRODUCTS. I will never even consider any Samsung product when making a purchasing decision.

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    Price

    Reviewed June 24, 2018

    Great picture for the price. Only bad thing is the shape of the remote... It's always falling off the table because it is not flat... And the pointer on it is terrible.

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    Reviewed June 23, 2018

    It's excellent. The picture is clear, the sound perfect, the screen size are all just what I want. I am hearing impaired and my husband has a problem with his sight so various features are really important to us. Our T.V. is dependable. The large screen helps my husband and the wonderful clear sound helps me. It's a perfect combination.

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    Price

    Reviewed June 22, 2018

    Samsung is always the right way to go with electronics. My children love their tablets and I love the tv we chose for our bedroom. It was very cost effective, it was under $300 and the performance it has given us for over the past five years has been great. The only thing I could wish for is maybe the tv and stand itself be a little less bulky. But if that is what I get for the great price, I will take it. If this tv were to ever go out, I would replace it with the exact same one!

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    Customer ServiceReliability

    Reviewed June 20, 2018

    We purchased a Samsung television on April 18, 2018. It died May 21, 2018. Best Buy would not return the unit so we filed a claim with Samsung. They came out and said that it was not repairable and that the televisions were not even suppose to be sold as they were all defective anyway. So anyway, I called and filed a claim and explained that I have not heard anything since May 21 when I spoke with Brandon. I explained that this was my 84 year old disabled mother's tv and that it was all she had that I would do whatever it takes to make this process go through as quick as possible.

    Since then I have called Samsung 2 times with no updated information. After so long, we finally purchased my mom another television since it has been well over the 22 day processing time. I called today to complain to Samsung and request a refund for the first television as my repair person said was possible. I spent $1200 on the new unit and didn't need the Samsung that broke in 31 days any longer. Samsung refuses my refund and is going to send me the same model tv in exchange! I don't want another tv! But I guess we don't have a choice. I am so sickened that Samsung took advantage of my 84 year old disabled mom. How sick is that! I will never buy Samsung again and will direct EVERYONE I know away from them. You should be ashamed of yourselves.

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    Price

    Reviewed June 19, 2018

    I bought a Samsung TV model UN55J620D, just over 2 years ago and the audio still worked, but the screen died. Went to a Samsung Service Center and it cost as much to fix the TV as I paid for it, so I will no longer be buying any Samsung Products. I looked at Samsung TV blogs and it is shocking how many people are having the exact same issue with the screen going black permanently.

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    Online & App

    Reviewed June 17, 2018

    Every single Samsung product I've ever purchased had audio problems without exception. I've used to buy Samsung TVs but they were either returned or had to be repaired due to audio drops and capacitor problems. The very last Samsung TV I ever bought in 2016 within a month had to have the motherboard change due to audio. I had a couple of Samsung cell phones. All of them had audio problems even the replacement sent had audio problem. Samsung tablet had audio problems as well. So buyer beware!! If you buy a Samsung product make sure you buy an extended warranty because the audio will eventually fail without a doubt not to mention the plethora of other failure and quality issues of Samsung products as well!??

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    Reviewed June 17, 2018

    I purchased this Samsung 55 inch UHD TV (Curved)in Oct 2016 for my husband's birthday. We have had the TV for 1 1/2 yrs and the picture turned fuzzy then went black. Since I did not purchase the extended warranty I called Samsung to see what could be done - since there was no extended warranty I would have to pay to repair it. I paid almost $1,000 for this TV and do not feel that I should have to pay to have it repaired after only 1 1/2 years of service. I will definitely not buy another Samsung product or TV.

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    Customer Service

    Reviewed June 15, 2018

    After having called Samsung customer service every day for 2 weeks straight, I will never purchase ANY Samsung product ever again. I have a 75" J6300 Series that I purchased 15 months ago with a 3-year extended warranty that I purchased directly thru Samsung on their website. Four weeks ago, when I turned the set on, there was no sound or picture with a code of "6" on the status LED. Since that time, I've been on the phone every day with Samsung and was told they are not responsible and to contact my extended warranty company.

    I discovered that although I purchased the extended warranty thru Samsung, the actual contract is with a company called Alliant. The customer support is the worst I've ever encountered as the phone #'s that I was given by customer service for the extended warranty company are either the wrong departments, or #'s that are constantly busy. Due to the lack of support from Samsung customer service I will never purchase any Samsung product again. I intend to share this experience with friends and relatives.

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    Price

    Reviewed June 15, 2018

    I bought this TV, November 27, 2015 and didn't receive it until December. 2.5 years later the display panel has gone out. I contacted Samsung and they gave me the name of a service center to take it and to make a long story short, it cost more to fix it than I paid for it. (1400.00) They told me that they would make a recommendation and for to call the service center to see what it was. Guess what, they are not helping with the part at all. They want the service center to give me a discount. Well, I want everyone to know that they have helped others when their TV was 3 years old. I WILL NEVER BUY ANOTHER SAMSUNG AGAIN... SUPERVISORS WERE RUDE. They made me think that they were going to help out in some way but was too chicken to tell me that they were not doing anything...

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    Reviewed June 13, 2018

    We loved this TV (6500 series) when it worked. But when you spend more than $3,000 for a TV, you expect it to last more than 22 months without a $2,400 repair. We were watching TV recently and it just died. The repairman says the repair is $2,400. We'll never buy another Samsung TV.

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    Reviewed June 12, 2018

    I purchased a 75in UHD TV Oct 2017 "8mos ago" and noticed a thin purple line suddenly appear. I contacted Samsung and was told they would send out a repair guy to fix it, the repair company said the screen is faulty and needs replacing. So 8 mos later I have to have my TV that I spent a good amount of money on fixed, not replaced. FIXED some electronics company not Samsung come take my TV all apart and replace the screen and give me a 3 month warranty... buy something else. Samsung Sucks. I own 3 Samsung TV's. Thought they were the best but I will be buying Sony from now on.

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    Customer ServicePrice

    Reviewed June 12, 2018

    Bought expensive Samsung UHD TV, picture started going bad 15 mo. after purchase, took 6 mo. to get technician to look at TV, ordered parts, didn't fix problem, Samsung offered refurbished TV in exchange. I called Samsung customer service more than 60 times to get exchange started. Finally had to file a claim with Better Business Bureau. WORST CUSTOMER SERVICE EXPERIENCE EVER!!! NEVER BUY SAMSUNG AGAIN.

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    Sales & Marketing

    Reviewed June 12, 2018

    My Samsung TV has a great picture, I get compliments all the time. It is a 47" TV and is the perfect size. The only problem I have is the smart TV side of it. It doesn't have access to some apps like Amazon Prime so I have to use a second device to access my account. In all, I really enjoy my TV. It looks great and performs as advertised.

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    Price

    Reviewed June 11, 2018

    I purchased a 48 inch Samsung television. It is 4k technology and it was on sale as a floor model at Best Buy. I paid about the same price as I did for my 60 inch Sharp HD LED tv. Two years have passed. I still am often struck by how real this television is - especially when the show was shot with 4k technology. But it is not necessary to have the film in 4k because many older shows also display very nicely on this tv. I also have a big screen Visio. There is no shortage of technology in my house, but I put the Samsung in my bedroom. Now, I watch TV exclusively in there.

    The other televisions look washed out by comparison. I do not have a sound system or a sound bar on the Samsung, but sometimes, I am surprised to hear background noises in the background. The "fake" surround sound is also very good on this tv. I highly recommend this product. I have 3 televisions, but only my Samsung provides the brilliance and the feel as if I am at the scene that I am watching. I have to be careful that I don't watch a program where people are on a boat lest I get seasick. Seriously.

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    Customer ServiceInstallation & SetupStaff

    Reviewed June 9, 2018

    Purchased NEW SAMSUNG QN75Q7FNAFX Television from the Military Exchange. Took sixteen days for it to arrive. Unpackaged the box and hung the television on the wall. Plug it in and pressed the on button and nothing happened. Tried several of the buttons on the remote. Screen stayed blank. Started a text customer service ticket and lost the connection when the text requested I go and unplug the One Connect box.

    Called back on the customer service line. Representative was very helpful, however he was unable to get the television screen to power on. He explained that he would put in a request for a new One Connect cable and that would fix the problem however it would take 5 to 14 business days. I question why it would take so long. He explained that it has to go through several people. I explain that this was a brand new TV out of the box and now it was a several thousand dollar brick hanging on my wall, it should not take 5 to 14 days for me to get the wire. He explained that it was out of his hands. Now three day later on a Saturday I get a telephone message from Samsung customer service requesting I call them back with further information.

    I call and I'm now being told that the request has not been processed as of yet because they need a copy of my purchase receipt. I question why that would be necessary. I registered the TV online the day after I installed it and the fact that it is brand new and I was told several days ago that the part was going to be sent and now they want a copy of a purchase receipt. After going back and forth with the CS rep I ask how long before they send me the cable that is supposed to fix my brand new television and he tells me 5 to 14 business days. So now I'm already three days in with a several thousand dollar Brick on my living room wall and it's still going to take 5 to 14 days to get a wire that they say will fix the television all based on a telephone conversation.

    I asked what happens if this cable does not fix the television, there was silence and was then told it will. This is the worst customer service I have ever seen. I can order from Amazon and get it in two days but it is going to take Samsung 5 to 14 days plus the three that have already passed to get me the part that is supposed to fix their BRAND NEW TELEVISION.

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    Reviewed June 9, 2018

    The colors are sharp and the resolution is by far the best on any television I have owned. The picture is so clear and bright, it jumps off the screen at you. Wouldn't buy anything other than a Samsung.

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    Reviewed June 8, 2018

    TV performs well but sound is awful. Even on highest setting volume is awful. Many times words are unintelligible and I have to use closed captions even though my hearing is excellent.

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    Price

    Reviewed June 7, 2018

    We had a need for a certain TV size and Samsung had just the right one. Price was right too! Our first "smart" TV 5 series and works wonderfully. We're not real tech-savvy, but could figure out how to use it. TV looks great! Design is crisp and contemporary as well. Turns off in a cool way and colors are bright and real-looking.

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    Reliability

    Reviewed June 6, 2018

    Tv is very reliable and picture is great and even in storms with an outside antennae and no cable hookup! I got my Samsung (pic in pic/comp. monitor) from rewards from a survey company too! Awesome!

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    Reviewed June 5, 2018

    Bought Samsung HD at Best Buy eight years ago. Its 40X30 picture is perfect. We use the TV a lot and never had any problems with it.

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    Reviewed June 4, 2018

    This is the most wonderful TV: it is Samsung Smart TV, with a beautiful picture clarity and gorgeous color. I feel like the shows are happening right in the room and I only have one tiny complaint. I have a hearing loss in both ears and wear hearing aids. Because so many of my favorites shows employ actors with those wonderful accents AND have background music that drowns them out... I usually use headphones... which solve the problem. Until I got this TV, which is Bluetooth, and found that you can not have more than one headset in use. So I can wear my headphones and enjoy my wonderful Samsung TV sound, but my husband can not hear it. No sound through the speakers and no way to use a second headphone... bummer, but I think a hearing family would love it!

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    Reviewed June 2, 2018

    I own a Samsung phone (3, 5, 8) and that is what made me look at their tv. I also have researched Vizio, LG and Samsung and Samsung won based on features, quality, picture and value.

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    Reviewed May 30, 2018

    Samsung is good quality brand. A average TV, nothing stands out to impress. Sony and Sharp are better in my years of experience, which will be my next purchase.

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    Customer ServiceCoverage

    Reviewed May 29, 2018

    This tv 49 uhd 6500 I had since April 3rd 2018. I've never connected anything in the HDMI (Arc) which is for the home theater system until yesterday and it was no sound and wouldn't give me the HDMI sound source as an option. So I contacted Samsung and was on the phone with the lady for about 45 mins disconnecting and connecting HDMI and everything and still it was no sound so they recommended me call Panasonic because it's a Panasonic system, well about 10 - 15 mins later there's an internal black and color marking on the screen and they tell me it's physically damage and not covered by warranty. When I called this morning... one it wasn't picking recognizing HDMI in the arc then this happens. It was an issue with the tv not to mention the system works with my tv upstairs.

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    Customer ServiceStaff

    Reviewed May 22, 2018

    I bought a Samsung TV for 2017 Thanksgiving weekend and going through Horrible troubles from Samsung TV. I thought my experience would be useful for others while making decision hence writing what I am going through. We bought TV from Costco where we had 90 days return guarantee, meaning I can return without hesitation within 90 days. This TV started showing wireless connectivity and connecting to external peripherals like HDMI almost starting day 1. While all other devices including my 8 years old Sony TV works on wireless without any issues this days old new Samsung TV having problem all the way. Unfortunately I took some leisure having confidence that either Samsung or Costco would help if there is real issue and didn't return within 90 days. This is where my biggest mistake is and all my trouble started here.

    After 93 days I got some free time. Wanted to fix the technical problem or get help from Samsung/Costco. I keep calling both Costco concierge and Samsung. They go through basic diagnostic steps. Sometimes it work for a while and then the problems show up again. This continued for 4 weeks and at last Samsung agreed to send some service representative. The service representative came and changed the main board and also the wifi module. It did work for about 6 weeks and started showing the same problem again. Called again Costco and Samsung, again the drama repeats. This time Samsung set up a service and they cancelled also automatically for the reason I didn't lift the phone once.

    I am really not getting, is it fun calling them every time and speak about 20-30 mins going through same basic diagnostic steps. Certainly devices are not built this sensitive but unfortunately if this happens for a device or two why don't they give proper solution?? Why I had to call them these many times?? Moreover the Samsung representatives first give warning saying, "If it is not our problem we would charge for the service"... Why don't they understand my basic response I don't have problem with any other device that are connected to the same internet?? This could be some wiring problem or could be anything else. Samsung/Costco giving unbearable trouble for the trust I had on them... Got be very careful with Samsung. I never encountered this kind of customer service from anybody before. Got be very careful while buying things from Samsung guys.

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    Reviewed May 19, 2018

    I called last week in regards to my Samsung 55' TV. The TV is not even 5 years old and last night my daughter and I were watching TV and all of a sudden it sounded like a firecracker went off, the screen went black and there was only sound. So I called tech support for Samsung and they stated they never heard of this (but yet you google this problem and it seems to be a common problem with their TV's). So they gave my information to service and service followed up this morning. I was told there would be a fee of $110 (Part of this will go to the repair in the event it could be repaired, if not I am out of $110.00!). I cannot afford this fee plus additional fees to fix the problem, I also can't afford a new TV! I bought your brand because it was a well known brand that I could trust and thought it was something that would last more than 5 years!!! I am so aggravated with them!!!

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    Reviewed May 16, 2018

    On Mother's Day, Sunday, May 13, the TV had sound but no picture. We were waiting for the Yankee game to come back on after a rain delay. After no picture on the TV in the family room everyone left. We tried to troubleshoot the problem. After looking up the problem on Google search, we realized that we were not the only ones with the problem. There were dozens of incidents where the picture ceased to exist. Now we are forced less than three years after purchasing this Samsung 46 inch LED smart TV for $700 to purchase another TV. We only use the remote on the TV. We don't move the TV. I don't understand… It was a huge expense for us at the time to purchase this TV and it lasted less than three years. There should be a class action lawsuit regarding these types of problems with Samsung TVs.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed May 15, 2018

    Paid almost $3,000 for Samsung 4k Smart TV a little over 3 years ago and the screen just went out. After determining it could not be fixed via troubleshooting, I was directed to a service center. Cost to fix is over $1,000, which is a complete joke. Quick side note, my brand new Samsung dishwasher also took a crap less than a week after purchase. Needless to say, we will no longer purchase any Samsung products and will be extremely vocal about the poor quality of their products.

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    Punctuality & SpeedStaff

    Reviewed May 10, 2018

    I paid a lot of money for the Samsung TV and a surround sound to be installed. It's like being in the movie theatre at home! We love it. As not rich people, we did invest in great systems for our bedroom and living room. It is our biggest form of entertainment so, why not? Everyone comes over to watch the games or anything else special. I like to entertain and with everything cable and the internet have to offer, I manage to have friends and neighbors over a lot! I like to feel that people want to come to our home and have a great time guaranteed! Thank you!

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    Verified purchase

    Reviewed May 10, 2018

    75" TV WITH A WHITE SPOT ON SCREEN - Contacted Samsung about my issue, they said nothing they could do to help me because TV is 3 years old. I explained to them that I'm a very good customer, just bought over $18k worth of their products and they should at least try to help with this problem. They told me I should just buy another 75" TV, they could care less about my problem with the TV. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 9, 2018

    My Complaint. On Monday April 2nd 2018 I called in to your customer service line (800-Samsung) for some assistance with my 65” 4K television. After a few qualifying questions were asked to make sure I was still under warranty I explained the situation. My wife and I were watching television when we heard a pop followed by horizontal and vertical lines along the left hand side and the bottom to our television. Seemed odd and we both looked at each other in shock. We both take very good care of our things as we tend to buy high quality items. After explaining that to the customer service representative on the phone we went through some troubleshooting exercises that did not work. They then advised us that they will be sending out a technician to assess the issues further. The Technician arrive on April 3rd and assessed the television.

    He stated and I quote “I am not sure how that happened. It does not appear to be any physical signs that would cause it to do that”. I replied, "It should not, as we always take care of our things." He then said “I will take some pictures and send them to Samsung for approval”. A few days go by and I called for an update. I was told that the television was physically damaged by your customer service representative. I ask, how can you tell it has physical damage? I was told that, "The pictures were reviewed by our warranty department and deemed it was physical damage." I explained the conversation I had with the technician and that he even stated it was odd damage and could not explain how it could have happen. I was asked, "Did he write that anywhere." I said no, because he did not. Had I known I needed to record the technician I would have.

    Nevertheless, I asked to speak to someone in the Executive Customer Relations department as advised by the technician. I was told NO. I was surprised as I did not think it was common practice to tell a customer NO. After some jousting back and forth, about 10 minutes of it, I was finally transferred to a supervisor. This is when customer service was thrown completely out the window. I hope the conversation was recorded as this person should not be representing your company. After another 10 minute altercation finally transferred to the Executive Customer Relations line. The person I spoke with made me feel like she was listening to me and was to do some research on her end and call me back. I am still waiting for that call. About a week later I called back and was transferred promptly this time. Spoke to a young man that instilled some small hope back in your company.

    He was to set up for a second technician to come out for a second opinion. I received a call that day for someone to come out. While on the phone the caller realized that they had already sent someone out to see me. Apparently, this was the same company from the first time. She said, "I will need to call you back." I’m also still waiting on that call. Fast-forward to today. This was the icing on the cake. Spoke to a gentleman in ECR that allowed me to vent and told me that my case number (**) was closed even though I never got my second opinion. I asked for a supervisor and Christen (Employee # **) got on the phone. His first question was “How can I help you?” I asked, "Were you not informed about why I was transferred to you." He answered, "Yes I know all about it", so I asked, "Why ask how can you help me when you know the situation."

    Knowing he was unable to help me and asked for his supervisor. He states she does not take calls. I asked for her name and he states he cannot provide that information. Needless to say I was completely lost for words and disgusted by the people that are representing your brand. Now instead of dealing with that supervisor I have wasted my time and yours with this letter. I myself work in the customer service field and quite often have to deal with conversations very similar to this one and I understand the levity of the situations and consequences my words have. That statement “warranty deemed it was physical damage” was eye opening. Numerous times I clearly stated that there was no physical damage nor did my wife or I physically abused this product. As a customer it was a slap in my face that what I say does not matter.

    A customer that has spent over $30,000 or more in the last 5 years on Samsung products cannot be taken at his word over a $2000 65” 4K television. To put it in context, we are talking about .06% of the already spent dollars. Needless to say the dollars I would have spent in the future. If I were just treated with good customer service time, effort, and brand loyalty could have been saved. That’s of course if that matters to your company. I deal with about 10 to 15 situations like this on a monthly basis and for me the decision is easy. The customer is always right to a point. Moreover, the “repeat” customer is always right. Especially if the fix is .06% or less of their lifetime spend to date. I am happy to provide proof of the items I have.

    Normally, in my personal life I don’t write bad reviews or make a big stink about things that I feel can be done better from the standpoint of customer service, but this one I cannot let go. I ask that you please look into this case to help me understand why it has come to this point. I’m not looking for anything more than just someone in your organization to do the right thing for a customer.

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    Reviewed May 6, 2018

    I bought this flatscreen in August 2016 from Best Buy in Lakewood CO. Last night it simply quit. No picture. No sound. Power light remained on. Nothing. No bad weather or disturbance of any kind. My last Samsung 55" died in less than 4 years. I do not understand why TVs seem to be a "disposable" item, i.e., do not last long so must be replaced. I spent $600 on this tv. I do NOT recommend Samsung TVs. Buyer beware. Not dependable and customer support is bad, too.

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    Customer ServiceCoverageStaff

    Reviewed May 4, 2018

    Nov. 1, 2017, my husband bought a 55in tv, from Best Buy. It broke four months later. Well under warranty. He arranged for it be repaired with Samsung, but we didn't hear anything back on the repair ticket, and the phone number we were given for it was a bad number. I called towards the beginning of April and was told the original repair had been canceled by Samsung, but no one could tell me why. We discussed option and was told that there could be an 'onsite' exchange done, meaning at our house. I asked what would happen if the same make and model was not available and was told we would be given an offer for an upgraded make/model. We waited again for the onsite exchange request to go through, was given another email with a ticket number that showed no progress and another bad telephone number.

    I started calling again last week to see what the progress is and am told that they would only do an onsite exchange with a refurbished model. No one explained why the upgrade offer was no longer an option. Yes, I tried asking. Was told that the case was being expedited and that if I hadn't heard anything by Monday, to call back. We did not receive any calls.

    I call Tuesday and am told that I should do an in-store exchange if I want a new tv. I ask what happens if they don't have the TV in store, and they say we will just be given store credit for what we paid for it. My husband bought the TV on-sale and it lasted only 4 months. Samsung canceled the repair without letting us know. They took away the upgrade offer without saying why. They claim that only a refurbished unit is available to do an exchange at our house. This has been going on for two months. I am sorry, but if I treated customers that poorly in my job, I'd be fired. So far, Samsung is saying they would not help cover the cost difference, if the only option is store credit. The TV is under warranty. It worked for four months. I thought Samsung was better than this.

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    Reviewed April 29, 2018

    Will survive Toshiba but now we’re buying Samsung we find the remote more friendly. The TV easy to set up with the cable and surround-sound receiver box. Color is clear. Picture is awesome.

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    PriceReliability

    Reviewed April 26, 2018

    I have owned many brands of TVs and I always go back to Samsung for a great looking display and a quality TV. You could buy a TV for less, but you get less of a TV. Samsung TVs are very reliable and they look great. The user interface is very simple, yet you can fine tune just about everything you can imagine. Spend a little more money and get a Samsung TV. They are worth it!

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    Customer ServiceSales & Marketing

    Reviewed April 26, 2018

    I always heard and thought that Samsung was one of the top brands in a newer TV; however, based on my experience I have changed my views on Samsung. My son has a smaller sized Samsung TV in his bedroom and it didn't come without its own set of problems. I also have a Samsung phone which, if I had the money or even knew how to use them, I'd switch in a heartbeat to, perhaps, an iPhone. I hear they are fabulous and my Samsung phone is far from fabulous. It has tons of problems and I wouldn't recommend Samsung to anyone, including any/every product they put their name on. Being very poor, I HAVE to shop for sales and bargains, but, it never fails: the saying, "You get what you pay for" is so very true. Either I'm the unluckiest woman in the universe or God is trying to teach me some sort of lesson.

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    Price

    Reviewed April 26, 2018

    Samsung manufacturers outstanding TV's at a reasonable price point. My Samsung 50" UHD Smart TV produces an amazing picture using Sat signal or streaming Wi-Fi. Any future purchases of flat panel TVs will start with the Samsung brand.

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    Installation & Setup

    Reviewed April 25, 2018

    Great picture quality and sound. Connecting to wifi and other devices was extremely easy. The instructions are easy to follow and you don't have to be tech savvy to complete the start-up process. The picture quality on a 4K is way better than the standard high definition. I feel like I can reach out and touch what's on my screen. Samsung TV is exactly what I wanted.

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    Reviewed April 24, 2018

    We have a 55 and 65 inch curved hi-definition tv’s. We like the color saturation, fine definition picture, sound, and the smart tv function. The curved screen makes many shows appear 3D.

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    Reviewed April 24, 2018

    After 7 years my 3 flat screens have stood the test of time and have proved to be a good investment. From the days before Netflix and chill to now only streaming (no cable) these TVs were ahead of their time and are not going to be replaced any time soon.

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    Price

    Reviewed April 24, 2018

    I have a Samsung KSUHD. The experience is so great and enjoyable. It has excellent colors which given you real life colors that are so sharp and clear. I use my Samsung to play my exercise DVDs. I'm a Shaun T fan and when I put in a DVD I am right on stage with Shaun T and I can hear his every instructions. Also, my Samsung makes it easy to switch between inputs and connect all my devices and control all of them easily. It has a smart remote which can automatically detect which device is connected in each port, which had made it easy for me to switch from Blu Ray player to my gaming console. Also, I have smart Hub built into my Samsung that allows me to centralize all my apps gaming platforms and cable channels in minutes. I can stream anything I want from my tablet, PC or Mobile device even iOS straight to my Samsung TV. I am very please with My Samsung. It comes with a good price also.

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    Reviewed April 23, 2018

    I have been a loyal Samsung TV customer for several years now (over 16 years). About 16 years ago when I was debating replacing my main TV in the family room I was going to get a Sony until I did my research and realized the technology, quality and value surpassed every other brand I researched. I have been a Samsung customer ever since then. Now it seems that everyone else gets it too. Samsung stays far ahead of its closest competitors in technology, quality and innovative features. Although, LG is becoming pretty impressive to me lately too (they are my second brand of choice). The available apps and hub on my Samsung TVs are the most comprehensive and user friendly and have been for years and the rest of the world is finally catching up.

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    Reviewed April 23, 2018

    I was expecting much more out of this Samsung TV as it is in the kitchen, is on constantly and is more or less our main TV. I must say that I was really disappointed after the hype I had heard from others. The color is not too great and neither is the picture.

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    Reviewed April 22, 2018

    We were skeptical about a curved television but this is beyond what we thought. So often the shows look like they are real life because of the picture quality. The picture is so clear that it's amazing and almost live feel.

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    Price

    Reviewed April 22, 2018

    I love my smart curved TV. I actually bought my son one. My husband bought mine for Christmas 2014 and it was quite expensive then. Now the same model updated version of the model actually, is half the price. My son and daughter in law love theirs too and say it's like being in the theatre. The newer model has all shades of black and no back light. My model's remote was a bit too sensitive but the one that came with my son's model is perfect. We both have the 55 inch curved TV.

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    Reviewed April 22, 2018

    Next TV will not be a Samsung. Decision based on the reliability of this TV and a Samsung refrigerator that died after a few years. Both failed soon after the warranty expired.

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    Reviewed April 21, 2018

    I have a 50" screen and it is large enough for a large family room. A very good picture for 9 years and now a small vertical line down the left side but it does not distort the picture. Overall it has been one of the best TV's I have ever had.

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    Ease of Use

    Reviewed April 20, 2018

    Upon researching the product and retail locations, I felt a sense of justification for spending the entirety of my paycheck. Samsung provided me the essentials for at-home entertainment with easy to use features and connectivity to other devices.

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    Reviewed April 19, 2018

    We had had our Samsung TV for 10 years and it is still doing well for us. We will buy another Samsung when the time comes to replace it.

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    Price

    Reviewed April 18, 2018

    I had a TCL Roku and it was a plastic piece of junk that lasted 3 months. It was 55 inches of garbage and I felt cheated. I just broke down and bought a Samsung. I had it for 6 months now and it's the best quality Smart TV on the market. I'm glad I made the switch. Quality over price.

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    Price

    Reviewed April 18, 2018

    I used to feel years ago that SONY made the best TVs. Quietly, at first, about 25 years ago Samsung really started pushing the TV technology envelope. Samsung eventually developed superior TVs at a lower price point. They work great, are high quality, reliable, have all the best features, and look great!

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    Reviewed April 17, 2018

    I own 2 Samsungs and never had a problem with either one. I recently moved and have antenna instead of cable or satellite. The best part on my TVs is the remote. The remote has the same features I used on the other company's remotes. Channel list, auto tune, previous channel and mute.

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    Reviewed April 17, 2018

    The Frame from Samsung looks more like a picture than a TV, most visitors don't even know there is a TV in the room which is awesome. The handling and design is sleek and the picture quality is great.

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    Reviewed April 17, 2018

    I was looking at an advertisement flyer from a box store that had been included in the Sunday newspaper. Several televisions were not priced but you could get it by looking online. By ordering online for free delivery to the local store, we saved about $400. It was easy to set up and connect to DirecTV Mary. The picture is so clear and the colors sharp. Going from a 37” to a 60” is a really a big difference visually. If we had purchased a larger screen, it would have overwhelmed the size of the room. My daughter & son-in-law were so impressed that they ordered one just like ours.

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    Reviewed April 16, 2018

    Very good performance, nice, clear pictures and colors, but Samsung smart TV instruction booklets should be a little more detailed with easy to understand words and perhaps clearer pictures for those not on the "know".

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    Price

    Reviewed April 16, 2018

    The television is great quality at a great price. The picture in the TV is beyond perfect; is so real and life-like. I have to do a double take to make sure no one is in the room with me.

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    Reviewed April 15, 2018

    Not being a techie, it's difficult to say more than this tv has a great picture and works extremely well. The vibrant colors and sharp picture make it seem as though one could reach out and touch the real scene being depicted. Easy to operate and easy to connect to game console as well.

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    Reviewed April 15, 2018

    Samsung TV is a smart TV, can stream movies, go online, use as a monitor for my computer, for the money it is a great value. My opinion it is the best TV on the market.

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    Price

    Reviewed April 15, 2018

    The picture Quality and options are really good considering the price. In addition, the TV has never given us any issues and we've had it for almost 4 years. I would definitely purchase another Samsung if I needed to get another TV.

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    Reviewed April 14, 2018

    Our 55 inch Samsung smart HDTV is great. Volume stays constant. Picture is as plain if you are in the room with the people and objects. Everyone who sees it brags on the picture.

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    Reviewed April 14, 2018

    We have been extremely happy with Samsung TV and feel we received great value from it. Because the television was about 4 years old when we moved I didn't feel we could really complain because of the "dimple" that showed up.

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    Reviewed April 14, 2018

    My living room is just the right size for a 52 inch TV. The settings on the tv is perfect for a small room or living room. The family enjoys movie night. They say it's better than the movie theater. The picture is clear and sound is great.

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    Reviewed April 13, 2018

    Hackers are able to control my TV and change Channels, disable TV remote, blew up speakers, distort sound and remotely able to see what content is being watched. There is no privacy or complete control on your product.

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    Sales & MarketingPrice

    Reviewed April 13, 2018

    The tv worked as advertised. Good picture quality and good sound quality. Good price point for a tv. Have had this tv for over 2 years with no problems. Samsung electronic devices seem to be good quality. I wouldn’t buy a Samsung refrigerator or washer/dryer though.

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    Reviewed April 13, 2018

    The television has concise colors and it looks beautiful. It had a great sound system and I wanted to save money to buy it. When I bought it, I was very excited to get it, and I wasn't disappointed.

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    Reliability

    Reviewed April 12, 2018

    I've had a 42-inch LCD Samsung for about six years. I can't elaborate much more because of my limited TV experience, but my gut feeling is that Samsung has high design, performance, and reliability. The breakage I referred to was serious. The entire screen needed replacement, and the repair went through very well. That was about a year after I bought it, and since then, it has performed flawlessly.

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    Reviewed April 12, 2018

    The picture is clear and sharp. With the HAD the color is perfect and appears to be in 3D at times. It adds to the decor of the surroundings as a beautiful piece of furniture. And you can't beat it for watching sports.

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    Price

    Reviewed April 12, 2018

    I needed a 40" TV without too many bells and whistles. Samsung had a good rating, reasonable options (HG, 4K, "smart") at a fair price. Samsung TV is a very good TV with good resolution and good sound.

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    Customer ServiceInstallation & SetupStaffProcess

    Reviewed April 11, 2018

    No complaints about the TV. However, twice I have called for assistance with the settings on my TV. I think I got the same man each time. He is arrogant and downright snotty, not a whole lot of help. He gives out instructions too fast, gets impatient very easily, blames the customer if something doesn't work right. I finally figured out there is a slow response time on the tv when you are changing settings, but he wasn't allowing for that, and kept saying "Don't you see...?" I didn't see what he said should be on the screen, so he said I did something wrong and would have me start that part of the process over. The whole process would have been over a lot quicker if he had slowed down. Allowing me to keep up, not rushing me, and allowing a little extra time for each step for the tv to keep up. Although we finally got it worked out, it was a very frustrating experience. Twice!

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    Sales & MarketingPrice

    Reviewed April 11, 2018

    It is an excellent TV. I have no problems with it. What I do not like is the sales letters after sale trying to hook me up with yearly plan after the warranty has expired. It cost as much as new machine, so if I want, I just pitch the old machine and purchase a new one instead of buying the plan.

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    Reviewed April 11, 2018

    Purchased this 55" 3D tv, and the picture quality is superb. Audio is very good, plus it's a smart tv, so have connectivity to Netflix, apps etc. Not one issue with it since purchased in 2010.

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    Price

    Reviewed April 11, 2018

    Overall thought it is a very durable brand & great buy that'll last for the price. Also has one of the best pictures (I feel) of most tv's out there today!

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    CoveragePrice

    Reviewed April 9, 2018

    I bought my Samsung 49 Mu8000 on Feb 20th 2018. On April 8th 2018 I moved into a new apartment. I kept the box and all the original packaging so when I moved, the TV would be safe. After moving into my new apartment I went to set the TV up. Pulled it out of the box, sat it on the bed (which is a memory foam mattress so it's super soft) and put the legs on. As I picked the TV up to place it on the stand, I heard a snapping sound.

    Sure enough it was the top right corner of my screen. I called Samsung and of course I wasn't covered under warranty. And the repair cost would be $700+. I paid $800 for the TV itself. It's completely and utterly ridiculous that a screen can break from me simply picking it. What's even more ridiculous is the fact this company wants to charge me $650 for a new panel. It wasn't dropped. Nothing hit it... I've had nothing but issues with Samsung products lately. But this will be the last one. Because I will never buy anything with that company’s logo again.

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    Customer Service

    Reviewed April 9, 2018

    65" UHD 4K TV - The service at Samsung is worthless! The TVs do not hold up well and the screens crack without any cause! I would not buy any Samsung product if you want good customer service to come with the product! The company takes your money for products but will not replace or fix flawed products!! Too bad I had to give them a star at all!! I will never buy any Samsung products again!!

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    Reviewed April 6, 2018

    I have had this Samsung 55” Ultra HD QLED Smart TV for exactly two months today and suddenly a line has appeared all the way across the screen with a small red dot in the center. After reading all the other reviews on this site, I have little hope that the problem is going to resolve itself or that Samsung will make it good. This is my first and last Samsung... I will go back to Vizio.

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    Customer ServiceSales & MarketingStaff

    Reviewed April 1, 2018

    We bought the 65” curved TV in late Nov 2017 and it’s now April 1st, but March is when we submitted the claim about the left side of the screen messing up. They sent out a third party company to look at the damage. The lady at this third party said that they just come out, take pictures, and then they submit it to Samsung. She also said, before knowing anything about the situation that “it sounds like physical damage.” Sure enough, their guy came out and was not at our house even five minutes and took a few photos and left. We get a call from their office a few days later that said “we submitted the photos to Samsung and they claimed physical damage but sometimes you can call and complain and they’ll change their mind.”

    When I blasted Samsung on Twitter they claimed it was this third party’s tech that determined it was physical damage. Our TV has NO DAMAGE. We have flat screens that are over 7 years old and this has never happened. This was a waste of $1k! They are a scam of a company. I included photos of the TV. You can see there is no physical damage.

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    Customer ServiceReliability

    Reviewed March 28, 2018

    I've seen a lot of complaints about the Samsung TVs. Unfortunately my 55" has fallen privy to this and I am one of many complaints about having their TV turn on and off after warranty just expired, the company has done nothing for troubleshooting this problem and told me good luck. Shame on them. I will review my next purchase very carefully and it will not be from Samsung due to their lack of customer service and warranty.

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    Reviewed March 23, 2018

    This is probably the most frustrating TV I have owned. I bought a 50 inch smart TV so I can have apps and stream shows/tv programs. I always get a message through my programs that I am not connected to the internet but then it will reconnect. I first thought it was my internet. So I unplugged everything and rebooted. I still got the message from the TV. I then streamed the same thing from my Amazon Firestick and I had NO problem. It wasn't my end. It was Samsung's network problem. They need to fix their network. I will not be buying another one of their TVs.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed March 20, 2018

    Bought a 55 inch Samsung TV on January 19, 2018. We had to leave because my husband's father passed away. We left on February 3rd and returned March 5th. We only got to watch this TV less than 2 weeks. As we were watching we heard a pop and the picture went out but you could still hear the shows. When trying to turn it back on there was a crack in the screen not on the outside an internal crack which is what it looked like no picture at all.

    We took it to the Best Buy in Ft. Myers and spoke with the Supervisor. Rommel ** is the Home Theater Supervisor. I explained everything that happen. Showed him my receipt and had pictures also that I took of the TV. I told him to plug the TV in so he could see. Once he plugged it in and saw the internal crack he told me and my husband that we did that to the TV that they were very fragile. I explained we were just watching it and he continued to tell us we had to do it. He then offered us a 30 percent off and another new TV.

    He also told us we only had 14 days to return the product. I just said we wouldn't be buying anything from Best Buy again. We just bought this TV. I couldn't believe how rude I was treated. So please think before buying anything. I called corporate office and they took my information down and told me to contact General Manager. I contacted General Manager today Robert **. They tell me he is on vacation and there is no one taking his place. Then I asked to speak with the District Manager and was told they are not allowed to give that number out. In the meantime we had already issued a ticket with Samsung but the technician told us Samsung doesn't cover internal or external cracks and if he came out he would have to charge us. I have had Samsung TV in the past but now I wouldn't buy another. Very disappointed. They don't honor their warranty. I guess no TV and we are out all that money.

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    Customer Service

    Reviewed March 17, 2018

    I want to tell you about a horrible experience with #samsung_egypt. When my fiancé & I decided Samsung (smart UHD 4K curved - 55 inch & 'cause we trusted such a big name & thought it would be a great experience & would be a great thing to get as a first thing to our home. What happened was the exact opposite. We got the screen on the 3rd of Feb from downtown store & I’ve examined it at the store & we ship it in the car & was advised from the salesman who refused to ship the screen throw the store & insisted to ship it myself after assuring that it's well wrapped & assure it doesn’t need any special shipping method. When I went home & took the screen from the box I found I big black spot on the left side of the screen & here it all the disaster started.

    I called the call center & promised me with a call back at night from a technician & that happened two days later & asked me to send him a pic of the screen while it’s on & the serial number & I did & of course no reply. On the second day I got a call from the call center asking if the technician called back & advised that it’s an internal crack in the screen & it’s what causing the black spot & it would cost me 11K to get it fixed as any crack out of warranty. What happened is a misuse from my end 'cause of the shipping. On the second day I went to the store with the TV & they advised that they can’t help as they only a selling store & advised either to go to the warranty warehouse or to call the call center so I want to warehouse & they refused to help & said we can’t take any screen bigger than 32 inch as it can be broken & advised to call the call center to arrange a home visit or it talk to them over the phone & only advised it’s a misuse.

    Here stared the contradiction & the call center manager that I asked to talk to advised this time that transportation should 'cause any damage & when the home visit technician came to the house do you have advised that this kind of screen specially the curved one needs a special shipping condition& technician who can assemble the screen at home and later I found out that the screen especially has a lot of problem as was mentioned in more than page on the social media and it's very fragile and a lot of people complaining about the same model especially #Samsung #tvsamsung.

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    CoverageReliability

    Reviewed March 11, 2018

    We bought a 49” LCD Samsung television in October 2017. In February 2018, lines began appearing horizontally across the screen and a large line down the left side of the screen. After contacting Samsung and sending pictures, they put me in contact with a repairman who I also sent pictures to. The repairman didn’t come look at the television but said from the pictures Samsung said there was physical damage that had cracked the internal screen and it would not be covered by warranty. There is no physical damage to the television whatsoever and I believe Samsung is just using this as an excuse to avoid having to repair a defective product. I will definitely not purchase another Samsung television.

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    Staff

    Reviewed March 9, 2018

    The problem of "screen going black, only audio" reported by hundreds of Samsung customers has been going on since 2016... Samsung refuses to acknowledge the problem or do anything about it. I have spoken to the Office of the President and to them, complaints by (only) 1% of the millions they have sold isn't an issue. I disagree. They monitor their message board and have deleted my message referring people with the same problem to an attorney who is willing to file a class action. Please contact the Law Offices of Jason ** to join the class action suit!

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    Reviewed March 7, 2018

    I have a 4 year old Samsung Smart TV. It has had trouble getting Netflix from the first day. Today I turned it on and no picture, only sound. After speaking with Samsung, they told me there was something wrong with the TV and gave me the number of a local repair shop. No warranty. It's 4 years old.

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    Verified purchase
    Customer Service

    Reviewed March 2, 2018

    On Nov 23rd, 2017 my wife ordered a 65" MU8000 4K UHD TV, wall mount and a Protection Plan directly from Samsung online. On Nov 29th, we received an email to schedule a delivery date and we set it for Dec 4th. On Dec 3rd, one day before delivery, a message from AGS company (Associated Global Systems, the shipment company for Samsung) was received notifying us about a delay on shipment and request scheduling a new delivery date online. So we set it up for Dec 9th. But no one showed up. When we called scheduling number (that is AGS), they said they are still searching for the missing TV and online scheduling for Dec 9th wouldn't help until they actually find it, and promised to give a call when found.

    On Jan 4th to our surprise, we've received a message from Samsung this time, congratulating us for having our TV delivered. Of course nothing was there. So we called Samsung, asked for an investigation for our undelivered TV showing delivered. Then starting from Jan we asked for refund. At almost every two weeks, we kept on calling and calling. The initial response was like, until AGS return TV to Samsung's stocks, they can not refund. I said, "I purchased directly from Samsung, and my TV has not been delivered in two months. So problems, miscommunication whatever with your shipper AGS is not my concern".

    Call center representatives said they cannot do anything on this, but just request expediting investigation. On Feb 8th, finally Samsung decided to start the refund process, but I was asked to be patient for another 15 days. Now today, Mar 2nd, almost a month later, at my last call, I was told that refund process is on the way, and refund order has already been given by Samsung, and it is now under the control of the Credit Card company. So hopefully I may get my refund soon? In short, for an undelivered TV, after numerous calls for three and half months, our refund is yet still waiting. What a sucking experience.

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    Reviewed March 2, 2018

    I own two Samsung LED TVs for three years now and they are great. One is an LED TV with a hook up to my computer so I use it as a computer monitor and the other is a 32 inch LED TV I watch every day and is often on 24 hours a day, tuned to a soundscapes music station from midnight to 9 am so that I can get better sleep. Both units are on approximately 12 to 13 hours a day with absolutely no problems in either.

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    Verified purchase

    Reviewed March 1, 2018

    Ordered a Samsung 4k LED 55” curved TV in late November 2016. It had a beautiful picture. However it had a one year warranty. February of 2018 upon turning on the TV the picture images were dark red. I turn it off and then back on. There were color vertical strips only. TV had a one year warranty only. Technician said the main board needed to be replaced with OEM part was over $900.00 and may not fix it, the picture tube may need to replaced as well.

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    Price

    Reviewed March 1, 2018

    I really like my Samsung TV. Good quality, got it at a good price. I have 2 32 inch. Very sharp and clear picture. Beautiful color. Would definitely recommend it to others and I would also buy again.

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    Reviewed Feb. 27, 2018

    The picture isn't very good on this TV, The volume isn't the best on it. Picture is blurred and lines in it. No matter the setting it don't fix it. And the sound is not very good on it. Either too loud or not loud enough. It has lasted a long time. However I would never buy this brand again. I would buy Vizio before I would this brand again.

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    Ease of Use

    Reviewed Feb. 25, 2018

    We have four Samsung TVs and are pleased with all of them. Good picture, easy to use, reliable. Buy when on sale and they are a good value.

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    Price

    Reviewed Feb. 24, 2018

    The look of a 4k Ultra TV versus the 1080 versions is phenomenal. I bought this 55" Samsung 4k Ultra HD curved TV for around $650. Great price for the TV. The only issues I've seen is that it's just not as clear as the more expensive models, but this can be expected for the price. There also seem to be some small skips on heavy action scenes on occasion.

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    Reviewed Feb. 21, 2018

    You buy products to get the best use out of it. The picture quality is great. I mostly watch videos and the product works great. When it is made of quality material it is guaranteed to last.

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    Reviewed Feb. 19, 2018

    My Samsung is great and I love everything about it. Just recently I received HDMI cable so now I have my first and very own smart TV. The color is fantastic. Love how I can do multiple and choices are not limited.

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    Verified purchase
    Customer Service

    Reviewed Feb. 18, 2018

    I have been a great fan of Samsung TV's for many years and have encouraged many friend to buy Samsung when choosing a new TV, but when I upgraded to the Samsung UE49MU6500 49 inch Smart 4K Ultra HD HDR Curved TV and I had some problems I was not overly bothered as I thought Samsung would deal with the problem, after all the TV is only 6 weeks old. How wrong I was. Now you go through to a call centre in the Philippines where they are very helpful but at no cost wish to send you out an engineer even after three call and exhausted all options they then say, "Film the problem, send it to us and we will look at the problem." I went back to my supplier Crampton & Moore who were very very helpful and kept me updated.

    Finally Samsung agreed to arrange a service visit with Crampton & Moore persuasion, I just had to ring back a fourth time to arrange, again it took an age and they did not want to arrange it but did finally agree and a date was set. They said I would get a call within forty eight hours to confirm the visit time and date. You guessed it. Nothing.

    But on the day Samsung had around 11am I receive a call to say, "Hi. The TV engineer here. I will be with you in around half an hour," I pointed out that I was not home as I had not received a call to confirm the date and that I would have needed to take the day off as I work around sixty miles away. He ask what day am I home, I said weekends and he replied, "Ok. I will pop by on Sat." It is Sun now and not a word. Samsung I am afraid to admit are no longer the company they were, I have a product that does not work and have spent hours on the phone with no resolve. I now feel I will just buy a new LG as I hear they and their service is now far better than Samsung.

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    Reviewed Feb. 18, 2018

    For some time now our little used TV turns on and off multiple times over (sometimes for as long as half an hour) before finally turning on and staying on. While on it works great but who wants to wait half an hour to watch the damn TV. My concern is that this is not a none-off problem - there are MULTIPLE queries online from people having the same problem and obviously Samsung has done nothing to provide a "fix" and isn't interested because ultimately I was told to take it to a repair shop - at my cost obviously.

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    Price

    Reviewed Feb. 18, 2018

    For the price my Samsung is as good as any TV made and sold. I have a Smart TV and it is very easy to operate and picture quality is great. Never a problem and very dependable.

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    Reviewed Feb. 17, 2018

    Purchased Samsung 55 in. Curved TV from Best Buy Aug. 2016. Noticed last week the picture is not as bright and has bright lights on both of the edges. Had an electrician out for another issue and he said, "oh, I see your TV is going out, the bright lights on the edges are a clear indication."

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    Verified purchase
    Customer ServiceCoveragePriceStaffReliability

    Reviewed Feb. 17, 2018

    I bought this Samsung 55'' Class 54.6" Diag. LED Curved 2160p Smart 3D 4K tv just two years ago this month through Best Buy. A few months ago I started to notice some white dots on my screen. They are not quite in the middle a little more to the right but start from the top and go down the screen. They are in bunches of 4. I called Samsung and was lied to multiple times by 3 different reps who said they were closed on weekends. It's hard for me to call during the week at work. I finally called last night (Friday) and reached someone. I was told that my tv screen was defective as these tvs should last up to 10 yrs. But I got a defective one. But Samsung will not cover the cost of the repair since it is over a year past their measly one year warranty.

    The cost of replacing this screen is more than half the cost of the tv!!! I am going to have to pay over $1,000 if I want to have a new screen without the white dots!!! On a tv that just literally turned 2!!! I paid $,699.98 at Best Buy for this tv. I will NEVER buy another Samsung again. I had one before and loved it. I have friends/family/co-workers, etc. But I have let them know and will continue to let everyone know that Samsung admits to selling faulty tv's but will not fix the problem for their customer and expect us to shell out $1000's to fix their faulty products. Never again!

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    Reviewed Feb. 17, 2018

    I really love my Samsung TV. It works and looks and works great, has great color and sound. The only thing that bothered me is how they took some of my favorite apps off to where I had to buy a Roku to use them.

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    Price

    Reviewed Feb. 16, 2018

    I bought my Samsung TV because several of my friends and family had that brand and were happy with the price and quality. I have had my TV for 6 years and have not had a single problem. I'm more than happy with the picture quality.

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    Reviewed Feb. 15, 2018

    I have had this TV for 2+ years and no problems. I replaced a 15 year old 32" Sony with this 60" Samsung. My TV has a sharp clear picture, but the speakers leave a lot to be desired. I assume that there is a method to this as they also sell soundbars.

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    Customer ServiceStaff

    Reviewed Feb. 14, 2018

    I purchased my 40 inch Samsung LCD TV from Walmart August of 2016. Four days ago I turned my tv on and 5be screen went blank. Then these green lines were on the sides of the tv. Anyhow I called Walmart to see if it was still in warranty. Well after a year basically no. The rep gave me the number to Samsung to see if it was still covered under a warranty. And again no so the rep decides to want to troubleshoot the tv on the phone. Not a minute after she clicked me off another rep. Came on the line and asked me some questions. He then to take it the a repairman because it does not seem like "we" can fix your issue. Well for one I have had the tv for a year and half and now I have to purchase a new tv.

    The same thing happened with Apple. I purchased an iPhone 8s because of the problems I had after I updated my 6 to the 11.2.5 update. Three weeks into having the phone I took it back to the store where I purchased it from for them to tell me even if I pay a monthly fee for insurance I will still have to come out of pocket 250.00. So I took it to the Apple store and they replaced it with another one. Yesterday the same thing happened. The phone died. I took it back to the Apple store and they took told me I have to come out of pocket and buy a new device because I am one day past the 90 warranty on the phone. To say the least I am disgusted with both Samsung and Apple. With all the hype around these products they can't afford to give their hard working dedicated customers a break. I'm just going to get a new tv and a house phone. Not associated with this Samsung or Apple.

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    Reviewed Feb. 12, 2018

    I purchased my television about a year and a half ago. From day one, the internet would cut off randomly. I've contacted customer support many times to help resolve this issue, all they seem to do is have me reset the television which solves the problem for an hour or two. I have tried to connect this television to multiple different wifi connections and it always gets the same result. I have never been more dissatisfied with a product as I have this Samsung Television (UN40KU7000F) and will never purchase a Samsung television again.

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    Customer Service

    Reviewed Feb. 9, 2018

    Purchased two sets of each, both were faulty, Samsung offered to refund me instead of repairing due to all the issues they are having with their appliances! Needless to say this has been going on since last April and still NO refund!!! Horrible customer service and horrible products!

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    Reviewed Feb. 6, 2018

    I bought one Samsung 32" LED TV 10 months back. At the time of installation it was installed wall mounted. Now we moved to new location. And we want table stand. For this we called customer service. As per them it comes with TV itself. That is somehow I could not find. I agree that it may be misplaced. But now I want to buy new one. For which I am struggling since three weeks. Can you imagine?! Such a simple part is not available in the city like Bangalore.

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    Reviewed Jan. 27, 2018

    I was told my $3,000 T.V was physical damage by a picture... Please read this carefully as to serious customers violation on the warranty of Samsung T.V. This was a email we sent in response to my claim for warranty. Anyone who has had this issue please respond to this review as we are considering A Class action suit against Samsung.

    Really eh... I can tell you right now that it is not physical damage and have proof of it... This TV. Was in a glass case protected by 5/8 shatter proof plexiglass... as to the reviews on Google about your company refusing to honor your warranty I've made a suggestion with the law firm which I work at to open a class action suit against Samsung INC for the following reasons:

    To prove physical damage by a picture is not proper evaluation of the product. There are 1673 Google reviews with the same complaint and we find this a reason to warrant civil litigation. Samsung failure to treat their customers with the respect they deserve is a breach of your policy and warrants civil litigation. The main and focus of the Samsung warranty is against the public interest as to the fact Samsung has failed to legally provide a technical sales or support person to physically see the product to determine the actually cause of the damaged product. A picture has no proof of the physical damage you state and the refusal to warranty a product based on this is not proper to a customer who spent money on a product of Samsung. This is your caution to amend this and your warning of pending civil litigation against you. Please forward this to your legal department.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 17, 2018

    We purchased 2-55" Samsung TVs directly from Samsung. Not even 4 months old the tv went black and would not work. I called stayed on hold for 5 min then was transferred to their tech. which it took 20 min for him to confirm over the phone what I had explained prior. No problem, they have a repair shop close by he said. They will contact me back with a date. I got an email with confirmation. Then I got an email a few days later saying the ticket was being closed.

    I called and waited on hold 22 min to ask when I was going to get this resolved. I was told no one was coming because the repair shop they THOUGHT was close by was nonexistent at this time. I got transferred to another department where she asked if I wanted to get a refund or the tv replaced. I opted for the replacement. I was told they need 5 business days to process the claim and will get back with me. 9 business days later I dont hear from them and call back. I give them the ticket number to see what the status is. I was told the claim has been approved. Great! Now I have to wait 14 more business days for the return process MAYBE less. I would submit the receipt but I am not allowed by the company that I purchased them for.

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    Customer ServicePrice

    Reviewed Jan. 12, 2018

    I purchased a Samsung LED TV model UN60F6300AF in 2013. It was dead-on-arrival, that is when I powered it on it would cycle on/off over and over sometimes would stay on 5 minutes, 30 minutes, a few hours. Samsung had a repairman come out and replace both motherboards. It has worked fine until about 3 months ago. Started doing the same thing. I slap the back of the tv and it will stay on again 5 minutes, 30 or even hours. Since I've seen class action lawsuits on this type of problem I would have thought they would want to help. Nope. Told me to use a repair shop. Even gave me a phone number and that shop was out of business.

    I did call a tv repair place and they told me it would be $95 an hour plus $200 to $300 per board so I'm looking at $700 to fix a TV that cost me $1500. So I will not be buying Samsung products anymore. I need to figure out who makes a good quality smart TV and will stand behind the product. I should not have to buy a 5-year parts/repair insurance policy.

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    Customer ServiceCoveragePrice

    Reviewed Jan. 9, 2018

    I bought a Samsung smart curved T.V. at Costco 10 months ago. Model # un55ku650d. Version # FA01. My story is similar to all the other reviews I'm reading. I noticed a crack on the inside of the screen, but I was still able to see most of the picture. Now a month later, I have no picture at all. Customer service said it was physical damage, after telling me to unplug and plug back in. They said warranty does not cover physical damage. They didn't even send someone out to look at it. Telling me I need a new screen panel that would cost more than what I paid for the T.V. How disappointing! I usually read customer reviews before purchasing a product. I didn't this time???

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 7, 2018

    I purchased online from 'The Brick' a 55' Samsung UHDTV Nov 30, 2017 and received it Dec 16, 2017 and then I opened it and test the tv Dec 25 just right on Christmas Day. As I opened it seems fine so I clicked the button "on", I saw a lot of tiny cracks on the right side of the product and it's not working as in no picture on the screen, all I saw were lines (lots of tiny lines). I called the store but then they said I have to call Samsung AND TO MAKE MY STORY SHORT I SPOKE TO THE MANAGER OF Samsung AND HE SAID THEY CAN'T DO ANYTHING BECAUSE IT WAS A PHYSICAL DAMAGE. And he said they can't fixed it... So my question was is it my fault that the TV was not working?

    I paid $800 plus tax on that TV and they won't fix it? Why are this Samsung company don't do anything... I don't care if I bought it for $150 but it's $888.00 that I paid. It a hard earned money. I am not rich. I saved that amount to buy that TV and yet all I get is nothing??? Do you think there's a station or groups here that I can complain? For sure a lot of you guys you read this don't care but for me it's very difficult to find that amount. I am only a regular employee. I really appreciate your moment especially to the one who can give me advice or any help.

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    Reviewed Jan. 6, 2018

    65 inch smart tv. I give it 1 star for the 1 year of satisfaction, after that it shuts off when it wants, connects and disconnects from the internet, reacts to the remote only when it feels like it. Overall piece of junk. Way too much money for 1 year of use.

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    Customer Service

    Reviewed Jan. 3, 2018

    I purchased a Samsung Curved TV May of 2016, less than two years later the picture is going out. I informed Samsung and was referred to a service person. After making contact with the repair person, I found out that I will have to pay all the cost associated with the repair. I called Samsung back and was told there was nothing Samsung could do. Don't buy Samsung, they don't stand behind their products.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 3, 2018

    I bought a 55 inch curved 4K TV on 7/1/2017. On 12/29/2017 I was watching my TV at 3:30 PM and had to leave to pick my wife up from work. I arrived home approximately at 4:50 PM and immediately turned on my TV. I immediately noticed a crack on my screen. I then called Samsung customer service to explain the situation. The only thing they were concerned with was if it was physical damage. I told them that nothing happened on our part to cause any physical damage. It was fine an hour and a half earlier. They kept asking over and over if there was physical damage. The only damage could have been caused by a manufacturer's defect.

    I couldn't get anywhere with their customer support on the phone. So I got on their website and did a live chat with a lady named Sarbita **. She had me send a picture of the line on my TV to livechat@sea.samsung.com. She then proceed to send me a link for a service technician to set up an appointment, and that it would take a few days to be contacted.

    On 1/2/2018 I received a phone call from a man named Schelumiel from Samsung. He explained to me that everything would be taken care of and he kept repeating this to me. I asked him since this phone call was recorded if I could get a copy of the conversation. He said that I could get a copy and gave me a reference number for our conversation. He then said I had to call 1-800-726-7864 to get my appointment set up. So I called this number and a man named Jose answered the phone. I said that Schelumiel to me to call to get a service appointment set up. This man was so unprofessional and argumentative. After he wouldn't set up the service appointment, I asked for a Manager. I was then put on hold and no one came back to the phone.

    I have since researched Samsung and how they service their warranties. They are many complaints on Yelp.com, Twitter.com, ConsumerAffairs.com, and many other websites. This company sells billions of dollars worth of equipment in the USA, but they do not stand behind their warranties. The United States government needs to investigate Samsung's business practices. I have never ever dealt with a company that is this incompetent. Now I have a 5 month old TV that I spent $768 on, and it has a white line on the screen. I live on a fixed income and can't afford to buy another TV, but that isn't the point, the point is they need to honor their warranties.

    Updated on 01/19/2018: I supposedly got an appointment for a repairman to come out to look at my TV. I received an email saying my repair ticket has been cancelled. With no explanation. This company just plays games with customers. They have no intention of fixing their broken products. I have since contacted the Attorney General of Iowa to file a complaint. Which I recommend everyone do if they feel ripped off.

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    Customer ServicePrice

    Reviewed Jan. 2, 2018

    My Samsung Smart TV has been great for the past 3 years until this last week. All of the sudden my tv would just shut off by itself. Then it would be fine and now I am not able to watch more than 15 minutes of television until it turns off and on and sometimes I am not able to turn off the television! I called Samsung support and we reset my settings and that didn't work so they gave me contact information for a repair company. This was an expensive purchase and to have it in need of repairs after 3 years is just wrong. After researching this issue, it appears that millions of other Samsung Smart TV's have the same issue, how can this be going on for years without resolution? There was a class action suit that occurred in 2012 with no end in sight. Samsung should be ashamed for selling such an inferior product and keeping it quiet. I will never buy another Samsung TV and suggest you don't either unless you want the same fate!

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    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 2, 2018

    75" TV model UN75JU6500F - I purchase this TV new 1.5 years ago. The TV worked great until all of sudden a blue vertical line towards the left side of the screen appeared. Samsung would not provide any support since the TV was over a year old and out of warranty. I spent $3109 for this TV new. I called the service technician that Samsung put me in touch with. Service technician stated I need a new panel (screen) and that repair cost way more than a new replacement. So a huge disappointment with Samsung that I spent over $3100 on a TV with a well known brand only to be deeply disappointed in just a year and half!

    I have lost my faith in Samsung. Samsung knows these issues come up and should provide better support. When I called the 800 number I get a foreigner from overseas (more frustration) who provided no assistance since this TV is outside the warranty. I'll switch now to a different brand such as Sony or LG. Hopefully better luck. In addition I've learned when making a large purchase such as, buy the extended warranty!

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    ReliabilityEase of Use

    Reviewed Dec. 27, 2017

    Purchased a new 49 inch 4K UHD TV from Best Buy. This TV is advertised as a smart TV that requires WiFi link to operate. In comparison with a 2011 Samsung D5003 series, the tuner on the new TV is unable to identify all the available over the air channels. The WiFi connection draws a weaker signal than does a Sony Blu Ray and a Dell laptop located in the same room. The ability to access the smart functions of the new tv is complex and time consuming.

    Therefore, I have had to sever the "smart" part of the TV and must go into another room to watch the channels that the new TV does not recognize, I must use the laptop to stream programming from Netflix, Amazon, and Hulu so there are no interruptions in the WiFi signal, and I must connect the Blu Ray and laptop by HDMI directly into the TV because the TV does not play well with my Sony receiver thru the HDMI (ACR) route two ways. The TV picture is beautiful but the remote is not easy to use. I would recommend testing a TV before purchase to determine if the tuner is up to your standards for the channels that you wish to receive. I would not spend the money for the "smart" features and rely on better quality methods for streaming.

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    Customer ServicePriceStaffProcess

    Reviewed Dec. 19, 2017

    Our experience with Samsung has been an absolute nightmare! Our 65” Samsung TV was good for 2 years and 1 month and then the base snapped in the middle of the night. I spoke with Costco’s customer service and was told the warranty with Costco had expired 30 days prior. I then called Samsung and was told since this was not my fault a one-time accommodation would be made. If only it had been that simple! I’ve gotten nothing but the run-around since that time. A ticket was issued for the repair. When the repair company called, I was told they needed a Panel Approval and a Psychical Damage SAW. After several attempts, these documents were not issued. Samsung said they no longer do this, but we ended up getting over this hump. Then, we were told service was not available in our area. This ticket kept somehow getting reissued and the repair company kept calling with the same information.

    After going through that process several times and being told nothing could be done, I sent a complaint to their corporate office. Someone from the “Office of the President” called me, and after jumping through hoops I was given the option of an exchange or a pro-rated refund. We chose to exchange the TV. Weeks passed and someone called only to tell me this would not be exchanged because the warranty had expired. I followed up with the rep I had previously worked with and he told me I could pay to have the TV repaired and then I would be reimbursed.

    This is an extremely condensed version of everything we’ve dealt with during this process. Considering the pathetic customer service we’ve received so far, I’m not willing to take a chance on paying for a repair when we could purchase a new TV for the same price. I am sure this reimbursement would never be issued. I asked to speak with this associate’s supervisor and was told he didn’t have a supervisor.

    I can't tell you the hours I have wasted trying to resolve this issue. I can tell you that I originally contacted Samsung on 8/15/2017 and the last response from the above-mentioned associate was on 9/27/2017. I had to start the process over several times, explaining all the details, and had numerous setbacks. I went back and forth with someone telling me they would solve this problem, only for the next associate to tell me it was in my hands. I can assure you, I will never purchase another Samsung product!!! I can only be thankful that this TV didn’t land on someone when it snapped!

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    Customer ServiceStaff

    Reviewed Dec. 18, 2017

    Samsung customer service really sucks the big one. My £999.00 55” curved HDTV had problems right from day 1. Finally refused to turn on after 7 months of little use and also took my PS4 HDMI controller chip with it (£150 to repair). Samsung sent a repair shop to collect it in a dirty old van. Turned out mainboard & LED screen needed replacing. After the mainboard was replaced it again failed on test in the shop and needed replacing again. After contacting Samsung and telling them I didnt want this piece of tat back as it was obviously a dud from day one and I was worried it may go on fire in my home, I was threatened that if I didnt allow them to return it they would scrap it for parts.

    The “customer support” girl constantly spoke over me during the convo and said there was nothing in the file about my tv requiring 3 new mainboards which was a blatant lie as only the day before another rep read out the whole list of convos I had during many hour+ long calls at my expense. She was downright rude and ended up putting the phone down on me as I wouldnt accept the tv back. I WOULD NEVER BUY A SAMSUNG PRODUCT AGAIN AND URGE ALL READERS TO AVOID AVOID AVOID. They are excellent tvs when working and I did love it while it lasted but once it goes wrong their customer service is diabolical, 7 days for a callback to be told she needed to call the service shop which would take another 5 working days (from Friday that means 7). I rang them 3 times and it took 10 minutes. And REALLY should a £1000 tv fail after such a short period??? Buy a Panasonic or an LG.

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    Customer Service

    Reviewed Dec. 12, 2017

    I have a Samsung 39 inch TV, and the picture went black and no sound. The TV went out just after the warranty had expired. Called Samsung, and of course there was nothing they could do. I wish I read all the reviews before purchasing this piece of junk. I will never buy any Samsung product again and will tell everyone I know not to buy Samsung. They should stand by their products. I thought I was getting a high end TV, but I guess I was wrong.

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    Reviewed Dec. 6, 2017

    My husband is blind in one eye and he can't see very good out of the other eye either so we got a big screen TV. It is great and we really like it.

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    Customer ServicePricePunctuality & SpeedEase of Use

    Reviewed Dec. 6, 2017

    Samsung provides a better than average TV product. Not the best TV, certainly not the the most expensive but I have found the value good for the Smart TV features it provides. Menu options are easy to use as well. I have had only 1 customer service experience and my issue was resolved quickly and professionally. I have 3 Samsung TVs now and would buy them again.

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    Installation & Setup

    Reviewed Dec. 4, 2017

    This TV has been my first experience with a flat screen. Setting it up was actually quite simple and I am not to great at doing that. I have had a beautiful picture with great clarity with it and the color is super and very accurate for me. The sound seems to be very even and not one sided as well. I love this TV and plan on buying a larger one for my bedroom.

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    Reviewed Dec. 3, 2017

    I really love my new Samsung TV. It is a very good one and the picture is So clear! The main problem is the sound system they used. I would recommend for you to buy a Samsung sound bar.

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    Reviewed Dec. 2, 2017

    We had an old projection TV that took up so much space in our living room. Remodeled our home and decided to purchase a 65" Samsung Curved TV with Curved Soundbar. The picture is so much different than our old TV. Pretty awesome viewing.

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    Reviewed Dec. 1, 2017

    I've had this Samsung HD 46 inch TV for many years and I'm very happy with it. The picture is beautiful and definition and color is great. I have had no issues with it and feel that I got a good value.

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    Reviewed Dec. 1, 2017

    The TV looked like any other TV but it lasted less than 2 years. The screen died - went black and was not repairable. We contacted Samsung but after 1 year the basic warranty expired. I read about people who bought extended warranties from stores and still had issues. There was recall for similar issues but our model was not on the list. We are back now using our old fashion fat TV... At least it's dependable.

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    Reviewed Nov. 30, 2017

    I bought a Samsung 43' HDR tv online. It started losing volume and powering off the same day. I called Samsung warranty dept. Within 3 days a repairman was out to fix my tv. They do stand behind their warranty.

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    Reviewed Nov. 30, 2017

    I have used Samsung for years and I purchased this TV over a year ago. This was my first exposure to this type of television and I absolutely love its high definition, the quality of sound, many features.

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    Reviewed Nov. 30, 2017

    We own 3 Samsungs and one LG. We've really enjoyed our Samsung television for the size, the value and the color. We really like the smart TVs and we would definitely buy another Samsung television.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 29, 2017

    I bought these items (65 super HD and 850 soundbar) because they would both work off one remote. Since I bought these several months ago it has been on the phone about 8 times do this do that, still no go, turn control over WiFi to them. Watch them fumble throughout the same menu you just did 5 times while unplugging and replugging every cord and power on and off. Send in soundbar almost 3 weeks later get back still no work. Now they send a new Power One.

    Still no work make.

    They send a repairman over in a few days. He takes the remotes. Goes through all the same menus. Says does not work. He says will call Samsung let me know. I said, "You cannot open and fix" he says, "No." Will can later. I ask, "Can you Bring in a working soundbar so we can see if it's TV or soundbar." Does not have one. So he was a complete full day of aggravation. Now comes back several days puts in a new motherboard and power one. It works. Next day same crap no work. Samsung will not refund money on my $2,400. Of new equipment just purchased. Go with some other brand.

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    Ease of Use

    Reviewed Nov. 29, 2017

    They make such a GREAT product and well priced too. GREAT technology and quality, AND easy to use. Only concern too many eggs in one basket. Sometimes too diversified causes questionable management.

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    Reviewed Nov. 29, 2017

    We bought this TV about 10 years ago and although we have several more this has the best picture quality. It is a great TV and has been worth every penny.

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    Customer ServiceOnline & App

    Reviewed Nov. 28, 2017

    We have all Vizio televisions in the house. Since I have Samsung mobile phone and tablet and are very happy with both, I thought we should try a Samsung TV and got a 42" LED smart TV at Costco. Well, the TV lasted just over the two (2) year warranty. When I called Samsung they told me the problem must be my provider. So, I called Cox and the problem ended up being a pixel problem with the TV. I would not recommend a Samsung TV. I will be replacing the Samsung with a Vizio this week.

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    Reviewed Nov. 28, 2017

    I like Samsung and it's the only brand that comes to my mind. It stays up with everything and they stand behind their products. They have what you want in a TV. Samsung is the best product out there. You won't be sorry.

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    Price

    Reviewed Nov. 27, 2017

    Samsung is a superior product compared to most sets out there. The price for samsung televisions are very reasonable as well. The quality of their picture and the price you pay is well worth it. I only buy Samsung TV's and they are built to last.

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    Reviewed Nov. 27, 2017

    I always buy Samsung which is great for the money. It lasts forever with no problems. Great picture and value. If I have a complaint it's about the sound which could be better.

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    Reviewed Nov. 26, 2017

    Samsung 55 inch wall mounted TV has been excellent in every way... Picture quality as well as features make this TV a great buy and a brand name that the consumer can trust.

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    Customer ServicePrice

    Reviewed Nov. 25, 2017

    I bought Samsung curved 4K TV little over 2 years ago. Now the pixels are dying right in the middle and also on the left top corner like a size of baseball. I call Samsung and spoke with one of the manager, Mark but he said they can't do anything about it. I paid little over $3K for this TV and pixels are dying in less than 3 years of owning it. It is such a shame that the Samsung quality sucks vs the premium price I had paid. I would suggest my friends and family members not to buy this curved 4k TV.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 25, 2017

    Samsung doesn’t stand by its product. We have 8 different Samsung products at home, when we needed them to stand by their product and provide us proper diagnosis and solution to resolve the problem few days before warranty was supposed to expire. When the screen started with sudden increase in darkness to vertical lines, then minor crack, then horizontal and vertical crack… Then totally stopped working! This happened within few weeks and I had a month left in warranty! We moved the TV from one location to another… That’s all happened in those 2 weeks. There is not scratch or dents or any visible marks on top layer of the screen.

    Even to a stage to request a in-home visit, it took 2 phone service requests, one online request and then 2 calls to discuss the details it took 2 weeks of stressful time. Without even checking the any logs or opening up the TV, on call support staff started blaming me and they said it me who was responsible and this is not a manufacturer defect. After multiple escalation they agreed to send a technician to home visit. Then got a from local technician and then home visit...

    The representative came. Asked the “story” of the what happened… He turned the TV on and took a picture and said it’s not a manufacturer defect. The internal screen is broken… It happens only due to the negligence the owners not Samsung. He told if my story was reasonable and falls into Samsung warranty categories only then they can replace the screen… Asked me to rethink and the story! He said that twice. I said I’m telling you what happened the way it is. He it would cost 900-1300$ and a Samsung representative will call me in next 24hrs and tell me the details.

    So far this has been such a frustrating experience after spending 1300$. Very disappointing due to Samsung product quality and due to the Samsung authorized service center representative giving such acceptable explanations without open the TV or doing any kind of inspections... Also unethical to ask to change the story!!!

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    Customer Service

    Reviewed Nov. 25, 2017

    The TV is fair but the volume goes up and down too much and TV had to go in for repair soon after buying it. Customer service is nonexistent and repair rules and service repairmen are too difficult. I would never buy any Samsung product again.

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    Reviewed Nov. 24, 2017

    I bought one of the 1st Samsung flat screen TV's, it's far exceeded the expectations even from Samsung! It has great value and super picture! I highly recommend on any size flat screen from Samsung, you won't be disappointed.

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    Reviewed Nov. 23, 2017

    We love this TV, it is our prime viewing source. Great definition and stays up to date with technology. Having a TV that connects to the internet for Netflix is a definite plus!

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    Price

    Reviewed Nov. 23, 2017

    I've had this Samsung TV for about two months now. It was quite cheap at 600 for a 60 inch. Before now, the last time I bought a TV was in 2010 and it cost me 1200 for a 47 inch LG (non smart) TV. It's my first ever fully smart TV so it was quite confusing and almost intimidating at first. But with time, lots of Google searches and actually reading the manual, I'm starting to enjoy this set. Lots of options like Bluetooth audio which I connect to my Bose Bluetooth speakers. I also didn't need my Google Chromecast, thereby saving some free spots for HDMI.

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    Reviewed Nov. 22, 2017

    The Samsung TV has a lot of useful features such as picture in picture and the resolution is great. It also has the HDMI and auxiliary outputs. It works great and is durable and reliable.

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    Reviewed Nov. 21, 2017

    It's a good TV. It does what it is supposed to and looks and sounds fine. The only problem with this TV is trying to hang out on the wall. It is heavy and awkward. Plus the placement of the HDMI Jack is difficult to get to when suspended.

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    Customer ServiceStaff

    Reviewed Nov. 18, 2017

    Samsung is a horrible company. They have had all sorts data scandals including using microphones in their TVs to record people (Samsung was caught and fined). My personal experience is that do not stand behind their products for a satisfactory amount of time. Samsung could not repair less than 3 year old washing machine because the necessary parts were not in North America. A top-rated TV (by Consumer Reports) broke twice in the first 3 years. Tonight, after 30 minutes of diagnosing the TVs latest problem, a phone agent explained that their TV would no longer support NetFlix, Amazon TV, Hulu, etc. What company gets away with this? DON'T BUY ANYTHING SAMSUNG.

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    Verified purchase

    Reviewed Nov. 16, 2017

    I was shipped a new HD TV from Samsung. When it arrived, I opened the package everything looked fine. No outward damage to package. But, I notice a what appeared screen damage. I had a internet repairman there and he noticed it too. We started it up and the screen was definitely damaged. I called up Samsung, it was under warranty, so they sent me to repair shop. They said it could not be repaired. I then called them back up and they said it would be replaced. That was months ago. I have tried contacting them several times since and no luck. I will never buy another Samsung product.

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    Price

    Reviewed Nov. 4, 2017

    My first Samsung TV PN51D6500 (over a year), bought another one LED TV UN65J6300 (over a year), both had problems. I called service they want to charge $100 just look (I knew most service centers don't have good tech). I threw away first one, now I threw another one. I never buy any from Samsung again. Note: my Refrigerator from Samsung had problem, too. Never Samsung.

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    Price

    Reviewed Nov. 4, 2017

    I bought this Samsung 65 inch Smart TV from Costco 3 years ago. Similar to other complaints I've seen on this site and others my TV developed a problem where the screen goes out and then alternates between off and on. The problem has gotten progressively worse to the point where it takes me over 15 minutes to get it to work (for a while). Once I get a picture, if I change volume it blanks out and goes to on/off mode again. I called the tech support group and tried all the remedies suggested: Removing all devices other than DTV connection, plugging power plug directly into wall and by-passing surge protector, restoring setting to factory settings. Nothing fixed problem.

    Two days later a CS rep gave me a call to set up a service tech. She made me aware that my TV was out of warranty protection (<3 years old). When she told me total cost of repair could exceed $600 I decided that it’s better to buy a new TV than invest more in this junk. I've been watching my 20 year old, regularly used, RCA for the past few days. I've never need to service it or any other TV’s I've owned for over 6 years. I will never buy another Samsung TV again. Unfortunately I bought two for my children in the past year. Fortunately one was bought within the last 90 days from Costco, so I will be returning it to avoid apparent similar planned obsolescence issues. This on/off issue seems to be a major issue with motherboard or capacitor problems based on other reviews I've seen. Beware before you buy!!!

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 3, 2017

    If I could give this product (and Samsung's customer support) less than one star, I would. I bought the Q7c directly from Samsung e-commerce. Less than a month after buying the TV the One Connect box stopped connecting to the TV. Since every function of the TV goes through the One Connect box, it is the TV's brain, the TV does not function at all. It turns on but nothing functions, no Netflix, no internet, no tv, no Hulu, nothing can work if the One Connect box breaks.

    However, the warranty department has been the most frustrating experience of all. I have been repeatedly promised that a new One Connect box was being shipped to me and yet it never arrived. I even had a supervisor promise that the One Connect box would arrive by last Monday and that he would give me a call to verify that it arrived. The replacement One Connect box never arrived, and the supervisor never called me as promised. Turns out the One Connect boxes are back ordered and cannot be shipped so this is a very expensive tv that does nothing but sit on my wall. Bad product. Bad service.

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    Verified purchase
    Customer ServiceStaffReliability

    Reviewed Nov. 3, 2017

    I bought a Samsung MU85004KUHDTV 55 inch tv in September 2017. I also bought an extended warranty. From day 1 this tv has had an issue. The tv will shut itself off and then restart. This can be when watching Netflix or having it connected to just an antenna (I do not have cable). I have called Samsung on 4 different occasions. They have did their troubleshooting twice (they only show a record of once). I have tried to get someone out to fix it but they will not send anyone until they troubleshoot it once again. They have also told me if they send out a repairman and the tv does not act up then I will be charged. I have informed them that I have a video that shows exactly what the tv is doing. I had a representative tell me if I file a claim online with Samsung then they cannot charge me. So I filed a claim online. I was sent a email stating someone would be back with me within 24 hours. That did not happen. I had to send another email stating no one has gotten a hold of me yet. That was when someone finally called me.

    Was on the phone with Samsung for almost 30 minutes on 11/2/17. They state they need to troubleshoot the problem again. I then asked for a manager, after being on hold for about 15 minutes a manager (Noj) came on the line. He stated they had to troubleshoot it again. I told him I just want it fixed. He stated there would be a charge if the repairman came out and could not find anything wrong. I explained that is not what the last guy told me. So basically they are now going to send me a new power cord. He said it takes up to 14 days to get it. But he will try and put a rush on it.

    If I would not have bought this TV off of Amazon and destroyed the box I would have taken it back to the store on day one and returned it. I will never ever buy another Samsung tv again. Do not believe the stories on the extended warranties as it is a joke. I want Samsung to fix this tv or send me a new one. I have owned another Samsung tv for 12 years and never had a problem. I guess things were made better back then. Stay away from these products. Buy a Vizio or something other than a Samsung tv as their customer service is horrible.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 20, 2017

    Picture has horizontal lines and cost quite a bit for the Qled tv. Contacted Samsung at least 20 times maybe more. It just goes up and back. I am on my 6th ticket number. It’s just a horror at what they put you through. Is there any way to sue them in court? This is a new TV. They tell me no service center near. I am on the line now for 2 hours and all it says is, “Please stay on the line.” Help!!!

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    Customer ServiceStaff

    Reviewed Oct. 11, 2017

    I bought the 65" tv, and noticed it would crash (Change from HDMI 1 to "TV") after exactly 20 minutes operation. The first guy at the call center remotely logged into my TV but couldn't solve the problem. The next day I tried again for over an hour to find someone to log into the TV. Zero for 5 people could do it. After talking to 4 more people I was finally able to reach a supervisor who sent a tech, 3 days later, with a new main board. That didn't fix anything, but the tech broke the screen when replacing the board. He says he doesn't know what the problem is and told me to get back to Samsung support. Again, a gong show. I've been on hold while I looked through the internet, found this site, created an account, logged in and wrote this review. And I'm still on hold!! Terrible terrible service.

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    Reviewed Sept. 28, 2017

    This is by far the worst experience I have had with a product or company. After spending over $4,000 to purchase this unit, in less than 1 1/2 I have had the picture go out with only audio. I spent close to $500 to repair the first time, and 5 months later the same thing happens again. Now they want me to pay for repairs again and will not stand behind their product, or acknowledge that it might be a lemon. How do I know this will not happen again? Do I have to spend $1,000 a year for the privilege of owning a Samsung TV? Samsung, never again.

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    Customer ServiceCoverageStaff

    Reviewed Sept. 25, 2017

    These TV's are pieces of junk, and the only thing more frustrating than the quality is the service you get when something breaks, and trust me, it will break. I have spent over 2 hours on the phone trying to get my 40" Smart TV repaired, only to have the end resolution be that if I want to get it fixed I will have to drive for 2 hours one way to the nearest authorized service provider, which with taking it, driving home, and then back to pick up equals 8 hours driving. This is after they told me it would not be a problem to have a service tech. come to my home. But mysteriously, that representative was apparently in violation of policy, and the policy is something that the humans at Samsung Customer Care have no ability to change/override/accommodate, even after saying repeatedly that they were wrong and I was lied to.

    I think that Samsung intentionally offers so few service providers in order to make service very difficult, which means less service required, which means more profit for selling junk. According to Samsung, there is 1 Service Center in my metropolitan area of 5,000,000 people. I can only imagine that if the actual number of repairs needed were taken in to them, they would need an aircraft hangar just to store the backlogged repairs. Subpar products, terrible service, and blatant lying by service department means this is a company to stay far, far away from. Like the placement of their repair centers.

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    Customer Service

    Reviewed Sept. 24, 2017

    SAMSUNG 70" Smart HDTV - Bought this TV in Nov 2016, less than 1 year old! Recently it decided it would turn itself off/on. You can imagine hearing noise in our home at 4 in the morning thinking someone has broken into your house! Have called the SAMSUNG TECHs several times with little help! Every time I call they ask for the same information (Serial number of TV, model #, when I bought it, where I bought it... UGHHHHHH). You would think they would have this info readily available after the several calls I had previously made... Long story short, THANKFULLY SAMSUNG club will honor its return policy... I am RETURNING it, I am tired of dealing with this TV. Won't BUY SAMSUNG EVER AGAIN!

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    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Sept. 23, 2017

    On Sunday July 4th, 2017, I purchased a Samsung 55' 4k UHD curved smart tv at Best Buy located in 2982 El Camino Real Tustin CA 92782. The price was $928.25 usd, I immediately took it home and plugged it in to enjoy my brand new tv with 4k, uhd, smart tv and all its technology. I have bought Samsung electronics most of my life, but this was by far the best product I had bought from Samsung yet. I put it on my Best Buy card. I've only made 2 payments towards this tv, I just bought it it's brand new.

    This past Saturday September 16th, 2017 I got home after a long day at work, and the first thing I did was turn on my tv and enjoy the rest of the weekend at home, when as soon as the tv turned on, I noticed a black stained looked like it was cracked from the inside of the screen, yet nothing or no one had touched my tv. A few seconds later I noticed lines all across the screen. I wasn't able to see the picture displayed on my tv screen anymore. Immediately I contacted Best Buy, and after a long conversation with representatives and supervisors I was told they weren't able to help me since it was past 30 days since purchased, and I had no warranty. I was told to call Samsung since it was brand new it was still under manufacturer warranty.

    I contacted Samsung and they dispatched a service repairman yesterday 09/20/2017 to my home to repair the tv. Within 10 minutes he stated there was nothing he could do since it looked like there was an internal crack inside the panel of my tv. I asked him how that was possible when no one or nothing has touched the screen, and he replied he didn't know what caused it, and told me to call Samsung customer care. So I called today 09/21/2017, and after 45 minutes on the phone with 3 different supervisors I was told there was nothing they can do for me, that I was responsible to repair it and cover all the damages. I cried. I don't have any money to cover any repairs on a brand new tv that I just bought. This isn't right.

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    Price

    Reviewed Sept. 14, 2017

    An affordable 24 inch LED screen. Picture is crisp with very good color definition. It took a few minutes adjust the cable settings but after it synchronized it works ok. It takes several seconds to change channels (the time the cable box switches channels to the time the reception on the TV changes).

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    Ease of Use

    Reviewed Sept. 13, 2017

    Five years ago we replaced our 52" Sony tv with a Samsung 55" led. The picture quality is still amazing. It's also user friendly. Would definitely recommend Samsung over Sony.

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    Customer ServiceStaff

    Reviewed Sept. 10, 2017

    WARNING WARNING!!!!! Please do not buy any Samsung Smart TVs. They are no good. The representatives are no help. They are useless. I recently purchase my Samsung TV from Walmart. It worked fine in the beginning. Until it updated and wiped out all the apps that I had downloaded, except the apps that originally came with the TV. The main apps that concerned me was the Spectrum app and the HBO GO app. I tried repeatedly to reinstall these apps without any success. I tried downloading random apps without success. It would only say download, but it does not actually download. I finally decide to call Samsung electronics for their help. What a JOKE that was. I was first told it was my cable company fault.

    Called my cable company Spectrum, again I was told it's Samsung's fault. Called Samsung again, was told that HBO GO and Spectrum app was not compatible to the Smart TV. Again what a joke. Then I was told that it was the router blocking the download, however it's not blocking access to the already accessible apps that came with the TV. Consumers consumers!!! You have been warned, do not buy any TV from Samsung electronics. Their products are no good and their customer service are useless. I only wish I could give them no star, because that's what this coming and their representatives are worth. CLASS ACTION HERE WE GO!!!

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    Reviewed Sept. 7, 2017

    I've just read many negative reviews regarding the same 60" LED SMART T.V that I have. This T.V. is now 5yrs old. Approximately 18 months ago the T.V would randomly completely go black screen, then the SMART T.V logo appears, the T.V. then "blinks" and the image comes back on... Sometimes with audio and other times without. When the picture comes back without audio, I have to shut the T.V down and restart. The situation has gotten progressively worse. I have contacted SAMSUNG and they refuse to acknowledge the problem. I am used to T.V's lasting many years and have always thought of SAMSUNG as the "TOP OF THE LINE." Needless to say, I no longer feel the same way about SAMSUNG and will no longer purchase nor recommend their products.

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    Customer ServiceProcess

    Reviewed Sept. 5, 2017

    Bought a 48" Samsung TV from Costco on Feb 1, 2017. That TV arrived with a broken screen, and they promptly sent out a replacement. Kudos Costco on that. The replacement lasted until June. We'd watched it earlier in evening, then returned home from being out and it did not have a picture - only sound. I contacted Costco, and then they contacted Samsung. That started a long drawn out process that is still not resolved! Samsung didn't have anyone in my area to repair the TV. I've been trying to get a refund since June, and as of September 5 do not have this resolved. Samsung has constantly had something else they needed to know, do, etc. before a refund.

    I've complained to Costco, but they really haven't done anything except contact Samsung and repeat what they say. NEVER again will I buy any Samsung product - and I've bought 4 TVs, and a refrigerator. Used to recommend the products - but not anymore, and will not ever. You do not want to deal with Samsung 'customer service'. The absolute worst 'customer service' I've ever dealt with on anything!

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    Reliability

    Reviewed Aug. 25, 2017

    Two 60" Samsungs 1080p LED purchased from Sam's Club on Oct 2016; both installed Jan 2017 in new home. One gave black screen of death w/o audio in April, just 4 months after install; tried ten Youtube fixes, no luck. Second TV just gave up the ghost in Oct, it worked great for all of ten months! These are junk and when you go to the Samsung support site you learn it is COMMON and years ago they settled a class action lawsuit but now say they don't use those defective diodes anymore - right! Never again.

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    Reviewed Aug. 24, 2017

    I purchased a TV back in March from a major big-box store. The big-box store is fantastic! Samsung is piss poor & that's being "Overly Kind". I forgot my password so that I could install an app on my TV. I tried to reset it but wasn't able to. Tried to click on the section to reset my password but received an error message instead. I called Samsung & that's when it went immediately to Hell on the Autobahn. I believe it's their mission to Royally Infuriate the consumer.

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    Customer Service

    Reviewed Aug. 20, 2017

    We purchased a 60 inch smart TV 3 years back. The TV keeps coming on and off. Samsung customer support is the worst support. They asked me to change the power cord and I did. It did not help. They gave number of a local support that never picks the phone. The motherboard seems to have a issue. We paid 1300 dollars for the TV and it did not last even 3 years.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    I purchased three 60" plasma televisions from hhgregg in Ocoee, FL August of 2015. In August of 2017 the first one of the three began displaying a vertical line down the right side of the screen. After speaking with tech support at Samsung I knew I was in trouble. They were unable to connect me to anyone in the United States, they were in the Philippines and difficult to understand, they read all their material out of manuals and refused to connect me to any other branch of Samsung. What they did suggest is that I have the television looked at by a certified Samsung technician and informed me that any and all cost were my responsibility.

    The company they referred me to in Kissimmee, FL rudely answered the phone and hung up on me after informing me that the person I needed to speak to was at lunch. After speaking with several local technicians and having this same issue on a different brand TV several year ago I knew the display was in need of being replaced. Samsung's representative Caleb, supervisor of tech support in the Philippines, was less than helpful and only repeated himself regarding the warranty expiration, having someone look at it and refusing to connect me to other branches of Samsung. As far as all the other numbers you can find on the internet regarding Samsung they are either out of order or lead you back to the same automated system. I currently have five Samsung TVs in my home and will never purchase another item from them!

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    Customer ServiceCoverage

    Reviewed Aug. 15, 2017

    I bought a 55' Samsung Smart TV from Leon's stores in July 2017. The TV came with a manufacturer's 12 month warranty. After a month of purchase, screen turned black with no pictures and a white line. Complained to Leon’s who gave me the phone number of Samsung. I contacted Samsung who referred me to their 3rd party technician, UNITECH services. The technician spoke to Samsung and got back to me after one week. They said Samsung will not cover the cost of repair because it's damaged and their warranty does not cover any damage. The only option is to spend almost the same amount of money that I bought the TV to repair it or throw it away and buy a new TV. I contacted Samsung directly who insisted that the TV is damaged and the warranty do not cover it. Went to Leon’s who also said that I should rather buy another TV. The whole experience seems to be a "BIG SCAM". That's unfortunate anyways.

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    Installation & SetupOnline & AppReliability

    Reviewed Aug. 9, 2017

    Zero stars is the real rating!! Have to share my disappointment with this 7 series Samsung 3D TV, it has had a number of problems which sadly started after the warranty expired. We bought it in late 2012 to be installed in a new home after relocating in 2013. So it's been in use less four and a half years and about eight months before the warranty expired. Even in the first year after what seemed like endless software updates it slowed down and the remote control became very fussy at best, despite seeing the light on the frame twitch when the remote buttons are pressed the reaction time seem to get longer and more delayed. Then the TV started to turn itself off then on again within the first minutes after being turned on, this still happens today every time my Wife or I watch TV. You almost have to plan your viewing around it or you could missing something important on your shows. Thankfully the new cable boxes can be paused.

    The app option are very limited and the Netflix app itself has been a problem which has required a number of calls and wasted time to Samsung. It's strange that it doesn't offer the same Netflixs features I have on our Sony Brava smart TV which I find much easier to use. In addition the volume has to be turned to twice the volume required for TV, you quickly learn to not just exit Netflixs without turning it back down or you will wake the neighbors. Strangely it's the same when I use my Samsung BluRay player but not on the Sony Brava, where the volume is about the same as it should.

    Now just last week the wifi stopped working, the setup screen would just close or not complete the setup, this is after working the days previously and for the last few years. Calls to Samsung resulted in a list of repair shops that we could take it to at our expense. Plugging in a cat5 cable doesn't even work, according the tech department it all runs through the wifi module. I wanted a good TV with a high refresh rate for action and sports and spent nearly twice what other TVs in the 46" size cost to get something we would enjoy for years. Sadly that is not what we got from Samsung, what we did get was headache after headache. I encourage everyone I can to avoid this brand. I read Samsung has lost a case action suits against them for their poor products, hopefully you will not make the mistake I made!!

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    Reviewed July 31, 2017

    Samsung TV UN55H6203AF - DONT BUY THIS TV! TV was bad as soon as we got it. It goes to a black screen and then freezes, and shuts off, three years and SAMSUNG gave us a tv store to look at; "THE PANELS WERE BAD ON THIS MODEL. DON'T BOTHER FIXING. YOU WILL WASTE YOUR MONEY"

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    Reliability

    Reviewed July 29, 2017

    Spend $2900 for Samsung HD Smart TV about 5 years ago and the screen keeps turning off and on by itself without anyone touches it. Samsung Technical support could not solve the problem. They tell you the same thing that the internet provide for troubleshooting. When you call their support they will have you contact Home Service Network to come and provide service to your house. This Home Service Network have already bad review that they take picture of your TV and they don't even show up. I will never buy Samsung product from now on.

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    Verified purchase
    Customer Service

    Reviewed July 12, 2017

    MY COMPLAINT: Samsung (The Answer Technician) wants a $33 payment to POSSIBLY answer a question regarding my 31 1/2", Samsung/SMART TV (Series 5) bad performance. The TV cuts out often, since I purchased it, 13 months ago - sometimes it completely goes to black screen; must be turned off and begin again. From the reviews I have seen/read that Samsung techs are not answering some complaints, whatsoever. Sorry, I did not open or see Samsung's Pearl's online RESPONSE TO MY QUESTION, thru ANSWER TECH... therefore, I will NOT pay for The "Answer Tech."

    DO NOT BILL ME (you have Visa information). I did NOT choose to read it. I deleted it WITHOUT OPENING PAGE. (It would be ridiculous to pay in advance, in any amount for an incomplete answer or if the answer is NOT to my satisfaction). I am very disappointed in the way Samsung is handling their customers' complaints and I must say this has been a bad experience with them. Please, Respond, ASAP. I surmise my complaint will not make it to Samsung's "Reviews."

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    CoverageStaff

    Reviewed July 12, 2017

    We purchased this Samsung 50 inch TV (Model UN50J6200AF) from Best Buy in California Maryland on 01/17/2016. We had the set in our main living room up on a wall mount. We haven't used the set more than 20 hours total. On July 2nd as we waited for company to show up, my husband noticed a growing "spot" in the left lower corner. He immediately got up to investigate and the spot was hot to touch. He unplugged the TV. Best Buy was no help. We have been dealing with Samsung in SC for the last 3 weeks. They have done nothing but lied to us about covering the repairs, approving the claim, sending parts overnight, now it's a new repair place... A new ticket order... We finally just went out and purchased a new TV from LG. We will never shop at Best Buy again, nor waste our hard earned money on another Samsung product.

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    Customer ServicePriceStaff

    Reviewed July 7, 2017

    In February I purchased a Samsung 4k TV (55 in ks8000 series) from Samsung.com. I bought it based on hours of research and the fact that it met just about every requirement I needed (Quantum dot display, input lag, & rich vivid colors). For added peace of mind I also bought the 3 yr warranty for 179.99. Well a couple of months later I noticed 3 areas with dead pixels as well as color separation that occurred at random times. I called Samsung's customer service line and was instructed to do several tests to determine if the issue warranted a repairman coming out. I was told it did and that they would authorize someone to come do the repairs. A couple of days later I heard from the authorized repairman who requested some photos of the issues. Which I sent.

    Exactly one week after being told I was getting the repair done, I get an e-mail from Samsung saying they had canceled the repair job. This was done without provided information on why. I called back and after I discussing the issue all over again they put in the request for repair again. Two days later I get an e-mail from Samsung stating it was again canceled. I called again just to be told that now they can't find anyone in my area. I'm told that they need to look into my issues and that I will be contacted later with a solution.

    At this point I'm skeptical given that I've noticed inaccuracies in what each customer service rep had told me. So I choice to switch to Twitter and voice my concerns. A different team of customer service representatives took over and I was told that a department at Samsung was still looking into finding someone to repair my TV but that if they failed to find someone that I would receive a replacement. A few days later I received another e-mail saying that an exchange request had been submitted and approved. It also said to contact the exchange department to get thing rolling. When I called they tried to offer me a refurbished curved model, which I said no to. I stated that the reps from Samsung's Twitter page told me it would be a new model since mine was not very old at all. I also explained that had I wanted a curved TV I would have bought one and that the ks8000 model was what I wanted. Due to all the research I did on my TV.

    After several placements on hold while he looked for one in the warehouse he came back and said he found a new model for me. He said that I'd be hearing from a shipping company in about 2 weeks. 2 weeks later I get an e-mail saying that the exchange had been allocated. No delivery date given so I messaged the customer service reps again through Twitter to ask about an ETA on delivery and to verify the model again. They couldn't give me a date but they did give me a model... It was now an MU8000 unit. Not my Ks8000. I had to go and research this new model which I did. I spent a large amount of time looking and comparing specifications.

    What I found out was that it is the 2017 model, mine was the 2016 model. By all means not bad. My TV (ks8000) has quantum dot. The replacement does not (Mu8000). This is a huge issue for me. The cost of the TV also stood out. The Ks8000 was 1799.99 while the Mu8000 is only 1499.99. Basically my TV was a flagship model while the Mu8000 is closer to an upper mid-range TV.

    After a handful of messages back and forth with Samsung, I was told that I needed to contact the exchange department again as they are now the only ones who can do anything for me. I did and was passed to a manager who insisted that the Mu8000 is a comparable model. Which to a degree it is but mostly fails compared to the Ks8000. It fails in brightness, it lacks Quantum dot which is a main and very important feature. There are dozens of reputable sites that go into further details on the Mu8000 and Ks8000 that can substantiate my claim.

    After explaining my findings to the manager and also informing her that the original warehouse rep never specified that it was a Mu8000 model she told me that she would try to stop the delivery but that refusing the replacement meant that they would not offer another television. I was told then that a refund might be an option but that they might try and have it repaired again... yes that's right, after a month or so they want to restart the whole ordeal over again. At this point she said I'd be contacted after more research.

    A little more than a week later I get a call from a shipping company, the Mu8000 unit is ready to be delivered... it's here in my town. I explained the situation and they said they would return it. Now I'm a little angry again and confused so I call Samsung since at this point the customer service managers from Samsung's Twitter account are no longer helping me. I'm transferred to a manager who tells me that I need to contact the exchange department again... but it's after hours. When I finally attempt I'm on hold for 1 hour and 10 minutes before the prompt starts saying transferring please hold. It keeps failing when I call again. It's now closed.

    I believe they bumped my call and simply left without dealing with customers. I placed another series of calls to the service line before finally getting in touch with a more sympathetic manager who could not help me but did say they put in a request to examine my situation and get it resolved. I have yet to hear from anyone. At this point it's been well over a month and I've spoken to dozens of service reps and managers. I've been told one thing while Samsung does a completely different thing. I've never seen such poor customer service.

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    Verified purchase
    Staff

    Reviewed June 27, 2017

    I purchased a Samsung Smart TV in November 2016. A few months after purchasing pixels started to go out - slowly growing into a black line down the side. Lived with it a couple of months until I found my warranty info. After speaking with many, many people who offer the exact same advice they said to send it in because it was still under warranty. Now I'm being told that the warranty is is no longer valid because the LCD is cracked. Nobody has touched it since it came out of the box other than to clean around it. If it was broken - how!?

    If it was broken when I received it how was I to know that months later it would start dying? Nobody knows. They say it's not my fault but they want me to pay to get it repaired even though it is under warranty. I am a teacher - I don't have a ton of cash. I can't afford to pay again for something that is under warranty. I will no longer recommend Samsung to anyone.

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    Verified purchase
    Edward increased rating by 3 stars.
    After a positive interaction with Samsung TV, Edward increased their star rating.

    Reviewed June 25, 2017

    Snow and blank screens appear often on this 2 1/2 year old UN55H6300. For the longest time I thought it was a Comcast problem (there were lots of Comcast problems). Now the Costco warranty is expired. A YouTube video describes the problem as bad solder joints. I think Samsung knows what is happening.

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    Customer ServiceStaff

    Reviewed June 25, 2017

    At 3 months our Samsung 6350AF 65 inch tv started turning off and on by itself. It also kept disconnecting from the Internet. We bought our tv and extended warranty from Costco so they are who we dealt with. Because of they size, they sent a repairman to the house. He replaced the control panel. After having the tv for a year the top 5 inches looked like they were darker than the rest of the screen. No one else noticed so I didn't call Costco. A couple of months later the bottom 1/3 also became darker. We had a 5 inch strip that is normal. The repairman took or tv for a week. No problem. They kept in touch with me. They had to replace all the bulbs. Now the tv is a little over 2 years old. I'm glad I bought the extended warranty.

    It is doing the dark problem again. I am now dealing with the warranty people. They had me email pictures so they could see what is going on. I waited on a return email for 2 weeks. I ended up calling them. They said they did send me an email telling me they had approved a new TV. I checked all my boxes. No email. The man stayed in the line until I received a new email. They gave me 3 tv to choose from. I was taking a while to look up the reviews. By the time I made. My decision the tv I had to choose from were gone. Then I had a totally different one on the list. I'm glad I took so long to choose. I really didn't want a Samsung again. The tv I will be getting is an LG with 4.9 stars out of 5. My brother in law bought the exact same Samsung tv from Costco the day before we did. We is now having the bulb problem but he didn't buy the warranty. Make sure to always spend extra time and money to check reviews and buy the extended warranty.

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    Customer ServiceStaff

    Reviewed June 23, 2017

    I purchased a 40 inch TV in December 2016. A month ago it started flashing all of the sudden. Mind you, I barely use this TV. Maybe 5 hours total since purchased. I called customer service who told me I needed to bring it to a nearby repair facility. Then told me this repair facility is in New York. 4 hours from me. I told her there has to be somewhere closer. She told me I would hear from someone within 48 hours with what to do next. No phone calls. Life has been busy so I just called back 3 days ago. I was told by a rep that I need to mail this TV in, he would send me a shipping label within 24 hours and I would hear from facility to confirm they will be ready to accept my TV. Nothing. No email no phone call.

    Currently on the phone with human relations supposedly after speaking to a rep who put me on hold for 17 minutes and never came back, a rep who says because I refuse to drop the TV to the nearby facility (New York, 4 hrs away) that he doesn't know what he can do for me. He then transferred me to a supervisor and now customer relations and I am being told I need to mail it in because it is under 45 inches and at this point I don't trust them to not lose my TV. I have been on this call 2 minutes and counting. I'm fairly certain this service center is bouncing me to different reps saying they are of higher management and they are not because nobody can help me. I am tired of this. I will never buy another Samsung TV again.

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    Customer ServiceCoverageStaffReliability

    Reviewed June 19, 2017

    Approximately month ago I got a Samsung Ultra HD 40 in TV. It was very nice & was very happy. One day I went to turn it on it made a small popping sound on the screen had lines up and down with bottom of screen blurred. I called Samsung & they immediately warned me if there was physical damage to it it would not be covered... This should have been a bell going off that I would not be given fair customer service as I had not even told them the problem yet! Samsung wrote a repair ticket and I would have a call by next week of a repair shop. When I called Samsung back to ask the repair be done in another city then they had set up it was not a problem and would cancel the current repair ticket & would order a new one. They gave me a name of a new place to take it & that day I drove the TV over to the repair shop. 3 days passed & the repair guy called saying that he still had not received a repair ticket.

    I called Samsung back & the rep pretty much blamed me left & right for multiple things. He said that I wasn't suppose to drive the TV anywhere that the repair man was suppose to come to me. I said the why didnt the rep I talked to 3 days ago tell me that? Then he said that there needed to be more diagnostic (over the phone) test done before the repair was done. I said the rep did test with me... Reply was that they rep didnt do all of them. My come back was I did everything the Samsung asked me to do & that this is not my problem when I followed Samsung's directions. Then he tried saying that because I did take it in with out proper testing (again I did every step Samsung said to do) that they could not do a repair ticket. I said but a repair order was already written! After 45 min of back & forth he wrote a new repair ticket.

    Another 2 or 3 days the repair man calls & says Samsung will not repair because of a point of impact damage was done to TV. The repair man had warned me that Samsung's customer service had went downhill the last few years & dont be surprised that they wont cover repair & if I repaired TV it would cost more that buying a new TV. So when he called to tell me this I wasnt surprised at the denial but the reason was a surprise because my TV is up on the wall high & nothing is around it.

    So I called & talked to a supervisor & he of course wouldnt anything to help. I even asked to have another evaluation be done (because they only evaluate TV via pictures the repair person takes... Not off the opinion of the repair man who said there was no damage to the TV). So... here I am writing a review of a TV that only worked a month & am very disappointed in it & Samsung. I, also, found that others had same problem with TV & Samsung! It seems that Samsung has generic answers to get out of paying for repairs on there defective TVs. Hope you find this info helpful on what not to buy!

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    Customer Service

    Reviewed June 17, 2017

    Bought Samsung 75 in TV (model: UN75F6300) from Costco. The TV goes into on/off infinite cycle with clicking sound. Past the warranty duration. I have called Samsung services quite a few times and they are useless. Since they have not heard complaints for this TV, therefore, they will not fix it.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 13, 2017

    Had a Samsung smart 55 in TV Warranty 4 years... TV went out exactly in 5 years of purchase. When installing the new Samsung smart TV 55 inch... it was realized that there is no audio output. The only thing available is to use fiber optic sound output to an audio converter. The last TV, you could plug in the 3.5 audio out to go to the wireless earphones. The sound would stay on the main screen... and the phones would work. You could turn down the main speakers and just listen to the earphones. This way... I had better hearing with earphones and the wife could just use the regular sound output. Later, I could watch a movie with the main sound down and just use the earphones so not to disturb her in next room.

    Now, the choices are... use only bluetooth headphones and no in-room audio... Use only in-room audio... no earphones. Any bluetooth on... shuts off room audio. The other problem is the average engineer would make an earphone jack and plugging in the earphone would shut off the room sound. Having hard time understanding why Samsung and other TV engineers are not listening to and paying attention to the real needs of the public. Now that you have created a mess... make something that will help correct the problem.

    As it is today... bluetooth is terrible for sound... Plus you are making it an add-on expense. You now give us no choice for selecting audio. In a standard living room there is actually no reason to have to purchase an extra external speaker system or even a sound bar... especially a bluetooth sound bar. USA has an aging population, and there are lot with hearing problems... This faux pas... with the output selection is not appreciated and needs to be addressed promptly and solved.

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    Customer ServicePrice

    Reviewed June 12, 2017

    We had purchased a Samsung Series 6200 40 inch TV. We purchased it on July 20, 2015 from Best Buy. Last week the picture went black. We had sound but no picture. We are unhappy about this because it is only 23 months old. We went to the Best Buy where we bought it and inquired about what's going on. The TV is less than two years old. Needless to say, it is not them but Samsung.

    They offered to have it repaired but because it was 40 inches it had to be sent out. So we went with it. It was shipped out 6/8/17. Today we get a call stating that the main assembly was bad. It would cost $429.00 to repair. So, the question is, do we pay $429.00 for repairs for a TV we paid $429.00 for. Unfortunately I'm not an idiot. We told them not to repair it. I was going to write a letter to the CEO of Samsung but apparently he is having some kind of problems. The question is, would I buy another Samsung that may last only a couple of years. What do you think?

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed June 10, 2017

    I bought the Samsung SUHD TV, 9 Series, Quantum Dot Display, 138 cms on the 10th of May 2017, Delivered= 11th of May, Installed 13th of May. Almost within 2-3 weeks i.e 29th of May 2017 the TV Screen started displaying a purple line complaining about which on the 1st of June I was informed that it is a Panel Problem. Thereby concluding for a Replacement. After days i.e on 7th of June the TV Service Provider come and take the old one delivering a replacement. After that the Installation guys do not turn up until 4 days even after persistent reminders calling and complaining.

    On the 10th of June when they do come. The hole in the TV which is used for a wall mount is CROOKED thereby unable to fix the screw saying that it is a manufacturing defect and delayed the situation again. We have been told again the TV will be replaced but not given a proper time frame nor a proper explanation.

    First of all you do not expect a defunct tv within the two weeks of its installation. EVEN so the replacement, installation and a crooked TV is all the more dissatisfying. I expect a solution ASAP or a refund of the amount paid for the TV. I Do Not purchase almost a 2.5L TV to run behind the service providers for their service and efficiency. In conclusion the Product is a failure and the service received so far has been pathetic, I expect a reply at the earliest with a valid explanation and compensation for the due waste of my time and efforts.

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    Reviewed June 2, 2017

    The Samsung TV is all it advertises to be. We love the crispness of the picture and vivid color. Great TV with wonderful performance.

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    Reviewed June 2, 2017

    It has been an average TV. Hubby needed a larger one each time we have purchased a new one... lol. It is now in the bedroom but we don't use the smart part. I guess you have to now be smarter than your tv.

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    Reviewed June 2, 2017

    Have a 2 yrs old 55 inch Led Samsung smart tv. Love it. The only things I do not like are the optional keyboard, cannot figure it out and secondly no commercial volume control. The smaller cheaper samsung smart tv 42inch has it, go figure.

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    Reviewed June 2, 2017

    I bought a 32 inch tv 3 years ago and just bought a 42 inch tv last week. I think the product is excellent and I love the smart tv aspect. I am more than satisfied with Samsung and I would only buy a Samsung.

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    Reviewed June 1, 2017

    I had a 65" curve TV for 6 months. On one day it quit working I took it to Best Buy. First they inspect the TV and they find a very tiny line. The screen was crack. Well they exchanged for me. Two months later is happen the same thing but this time they saying that it is a physical damage and they can't do anything for me not even the extended guaranty. So be careful. I will never buy anything from Samsung not even from Best Buy. If anyone know a way to sue let me know. Has to be a way to do something. It is a lot of bad reviews online for Samsung. Thanks.

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    Samsung TV Company Information

    Company Name:
    Samsung Computers and Monitors
    Year Founded:
    1938
    Country:
    Korea South
    Website:
    www.samsung.com