Samsung TV Reviews

We purchased a Samsung television on April 18, 2018. It died May 21, 2018. Best Buy would not return the unit so we filed a claim with Samsung. They came out and said that it was not repairable and that the televisions were not even suppose to be sold as they were all defective anyway. So anyway, I called and filed a claim and explained that I have not heard anything since May 21 when I spoke with Brandon. I explained that this was my 84 year old disabled mother's tv and that it was all she had that I would do whatever it takes to make this process go through as quick as possible.

I bought a Samsung TV model UN55J620D, just over 2 years ago and the audio still worked, but the screen died. Went to a Samsung Service Center and it cost as much to fix the TV as I paid for it, so I will no longer be buying any Samsung Products. I looked at Samsung TV blogs and it is shocking how many people are having the exact same issue with the screen going black permanently.

Every single Samsung product I've ever purchased had audio problems without exception. I've used to buy Samsung TVs but they were either returned or had to be repaired due to audio drops and capacitor problems. The very last Samsung TV I ever bought in 2016 within a month had to have the motherboard change due to audio. I had a couple of Samsung cell phones. All of them had audio problems even the replacement sent had audio problem. Samsung tablet had audio problems as well. So buyer beware!! If you buy a Samsung product make sure you buy an extended warranty because the audio will eventually fail without a doubt not to mention the plethora of other failure and quality issues of Samsung products as well!??

I purchased this Samsung 55 inch UHD TV (Curved)in Oct 2016 for my husband's birthday. We have had the TV for 1 1/2 yrs and the picture turned fuzzy then went black. Since I did not purchase the extended warranty I called Samsung to see what could be done - since there was no extended warranty I would have to pay to repair it. I paid almost $1,000 for this TV and do not feel that I should have to pay to have it repaired after only 1 1/2 years of service. I will definitely not buy another Samsung product or TV.

After having called Samsung customer service every day for 2 weeks straight, I will never purchase ANY Samsung product ever again. I have a 75" J6300 Series that I purchased 15 months ago with a 3-year extended warranty that I purchased directly thru Samsung on their website. Four weeks ago, when I turned the set on, there was no sound or picture with a code of "6" on the status LED. Since that time, I've been on the phone every day with Samsung and was told they are not responsible and to contact my extended warranty company.

I bought this TV, November 27, 2015 and didn't receive it until December. 2.5 years later the display panel has gone out. I contacted Samsung and they gave me the name of a service center to take it and to make a long story short, it cost more to fix it than I paid for it. (1400.00) They told me that they would make a recommendation and for to call the service center to see what it was. Guess what, they are not helping with the part at all. They want the service center to give me a discount. Well, I want everyone to know that they have helped others when their TV was 3 years old. I WILL NEVER BUY ANOTHER SAMSUNG AGAIN... SUPERVISORS WERE RUDE. They made me think that they were going to help out in some way but was too chicken to tell me that they were not doing anything...

We loved this TV (6500 series) when it worked. But when you spend more than $3,000 for a TV, you expect it to last more than 22 months without a $2,400 repair. We were watching TV recently and it just died. The repairman says the repair is $2,400. We'll never buy another Samsung TV.

I purchased a 75in UHD TV Oct 2017 "8mos ago" and noticed a thin purple line suddenly appear. I contacted Samsung and was told they would send out a repair guy to fix it, the repair company said the screen is faulty and needs replacing. So 8 mos later I have to have my TV that I spent a good amount of money on fixed, not replaced. FIXED some electronics company not Samsung come take my TV all apart and replace the screen and give me a 3 month warranty... buy something else. Samsung Sucks. I own 3 Samsung TV's. Thought they were the best but I will be buying Sony from now on.

Bought expensive Samsung UHD TV, picture started going bad 15 mo. after purchase, took 6 mo. to get technician to look at TV, ordered parts, didn't fix problem, Samsung offered refurbished TV in exchange. I called Samsung customer service more than 60 times to get exchange started. Finally had to file a claim with Better Business Bureau. WORST CUSTOMER SERVICE EXPERIENCE EVER!!! NEVER BUY SAMSUNG AGAIN.

My Samsung TV has a great picture, I get compliments all the time. It is a 47" TV and is the perfect size. The only problem I have is the smart TV side of it. It doesn't have access to some apps like Amazon Prime so I have to use a second device to access my account. In all, I really enjoy my TV. It looks great and performs as advertised.

I purchased a 48 inch Samsung television. It is 4k technology and it was on sale as a floor model at Best Buy. I paid about the same price as I did for my 60 inch Sharp HD LED tv. Two years have passed. I still am often struck by how real this television is - especially when the show was shot with 4k technology. But it is not necessary to have the film in 4k because many older shows also display very nicely on this tv. I also have a big screen Visio. There is no shortage of technology in my house, but I put the Samsung in my bedroom. Now, I watch TV exclusively in there.

Purchased NEW SAMSUNG QN75Q7FNAFX Television from the Military Exchange. Took sixteen days for it to arrive. Unpackaged the box and hung the television on the wall. Plug it in and pressed the on button and nothing happened. Tried several of the buttons on the remote. Screen stayed blank. Started a text customer service ticket and lost the connection when the text requested I go and unplug the One Connect box.

The colors are sharp and the resolution is by far the best on any television I have owned. The picture is so clear and bright, it jumps off the screen at you. Wouldn't buy anything other than a Samsung.

TV performs well but sound is awful. Even on highest setting volume is awful. Many times words are unintelligible and I have to use closed captions even though my hearing is excellent.

We had a need for a certain TV size and Samsung had just the right one. Price was right too! Our first "smart" TV 5 series and works wonderfully. We're not real tech-savvy, but could figure out how to use it. TV looks great! Design is crisp and contemporary as well. Turns off in a cool way and colors are bright and real-looking.

Tv is very reliable and picture is great and even in storms with an outside antennae and no cable hookup! I got my Samsung (pic in pic/comp. monitor) from rewards from a survey company too! Awesome!

Bought Samsung HD at Best Buy eight years ago. Its 40X30 picture is perfect. We use the TV a lot and never had any problems with it.

This is the most wonderful TV: it is Samsung Smart TV, with a beautiful picture clarity and gorgeous color. I feel like the shows are happening right in the room and I only have one tiny complaint. I have a hearing loss in both ears and wear hearing aids. Because so many of my favorites shows employ actors with those wonderful accents AND have background music that drowns them out... I usually use headphones... which solve the problem. Until I got this TV, which is Bluetooth, and found that you can not have more than one headset in use. So I can wear my headphones and enjoy my wonderful Samsung TV sound, but my husband can not hear it. No sound through the speakers and no way to use a second headphone... bummer, but I think a hearing family would love it!

I own a Samsung phone (3, 5, 8) and that is what made me look at their tv. I also have researched Vizio, LG and Samsung and Samsung won based on features, quality, picture and value.

Samsung is good quality brand. A average TV, nothing stands out to impress. Sony and Sharp are better in my years of experience, which will be my next purchase.

This tv 49 uhd 6500 I had since April 3rd 2018. I've never connected anything in the HDMI (Arc) which is for the home theater system until yesterday and it was no sound and wouldn't give me the HDMI sound source as an option. So I contacted Samsung and was on the phone with the lady for about 45 mins disconnecting and connecting HDMI and everything and still it was no sound so they recommended me call Panasonic because it's a Panasonic system, well about 10 - 15 mins later there's an internal black and color marking on the screen and they tell me it's physically damage and not covered by warranty. When I called this morning... one it wasn't picking recognizing HDMI in the arc then this happens. It was an issue with the tv not to mention the system works with my tv upstairs.

I bought a Samsung TV for 2017 Thanksgiving weekend and going through Horrible troubles from Samsung TV. I thought my experience would be useful for others while making decision hence writing what I am going through. We bought TV from Costco where we had 90 days return guarantee, meaning I can return without hesitation within 90 days. This TV started showing wireless connectivity and connecting to external peripherals like HDMI almost starting day 1. While all other devices including my 8 years old Sony TV works on wireless without any issues this days old new Samsung TV having problem all the way. Unfortunately I took some leisure having confidence that either Samsung or Costco would help if there is real issue and didn't return within 90 days. This is where my biggest mistake is and all my trouble started here.

I called last week in regards to my Samsung 55' TV. The TV is not even 5 years old and last night my daughter and I were watching TV and all of a sudden it sounded like a firecracker went off, the screen went black and there was only sound. So I called tech support for Samsung and they stated they never heard of this (but yet you google this problem and it seems to be a common problem with their TV's). So they gave my information to service and service followed up this morning. I was told there would be a fee of $110 (Part of this will go to the repair in the event it could be repaired, if not I am out of $110.00!). I cannot afford this fee plus additional fees to fix the problem, I also can't afford a new TV! I bought your brand because it was a well known brand that I could trust and thought it was something that would last more than 5 years!!! I am so aggravated with them!!!

On Mother's Day, Sunday, May 13, the TV had sound but no picture. We were waiting for the Yankee game to come back on after a rain delay. After no picture on the TV in the family room everyone left. We tried to troubleshoot the problem. After looking up the problem on Google search, we realized that we were not the only ones with the problem. There were dozens of incidents where the picture ceased to exist. Now we are forced less than three years after purchasing this Samsung 46 inch LED smart TV for $700 to purchase another TV. We only use the remote on the TV. We don't move the TV. I don't understand… It was a huge expense for us at the time to purchase this TV and it lasted less than three years. There should be a class action lawsuit regarding these types of problems with Samsung TVs.

Paid almost $3,000 for Samsung 4k Smart TV a little over 3 years ago and the screen just went out. After determining it could not be fixed via troubleshooting, I was directed to a service center. Cost to fix is over $1,000, which is a complete joke. Quick side note, my brand new Samsung dishwasher also took a crap less than a week after purchase. Needless to say, we will no longer purchase any Samsung products and will be extremely vocal about the poor quality of their products.

I paid a lot of money for the Samsung TV and a surround sound to be installed. It's like being in the movie theatre at home! We love it. As not rich people, we did invest in great systems for our bedroom and living room. It is our biggest form of entertainment so, why not? Everyone comes over to watch the games or anything else special. I like to entertain and with everything cable and the internet have to offer, I manage to have friends and neighbors over a lot! I like to feel that people want to come to our home and have a great time guaranteed! Thank you!

75" TV WITH A WHITE SPOT ON SCREEN - Contacted Samsung about my issue, they said nothing they could do to help me because TV is 3 years old. I explained to them that I'm a very good customer, just bought over $18k worth of their products and they should at least try to help with this problem. They told me I should just buy another 75" TV, they could care less about my problem with the TV. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT.

My Complaint. On Monday April 2nd 2018 I called in to your customer service line (800-Samsung) for some assistance with my 65” 4K television. After a few qualifying questions were asked to make sure I was still under warranty I explained the situation. My wife and I were watching television when we heard a pop followed by horizontal and vertical lines along the left hand side and the bottom to our television. Seemed odd and we both looked at each other in shock. We both take very good care of our things as we tend to buy high quality items. After explaining that to the customer service representative on the phone we went through some troubleshooting exercises that did not work. They then advised us that they will be sending out a technician to assess the issues further. The Technician arrive on April 3rd and assessed the television.

I bought this flatscreen in August 2016 from Best Buy in Lakewood CO. Last night it simply quit. No picture. No sound. Power light remained on. Nothing. No bad weather or disturbance of any kind. My last Samsung 55" died in less than 4 years. I do not understand why TVs seem to be a "disposable" item, i.e., do not last long so must be replaced. I spent $600 on this tv. I do NOT recommend Samsung TVs. Buyer beware. Not dependable and customer support is bad, too.

Nov. 1, 2017, my husband bought a 55in tv, from Best Buy. It broke four months later. Well under warranty. He arranged for it be repaired with Samsung, but we didn't hear anything back on the repair ticket, and the phone number we were given for it was a bad number. I called towards the beginning of April and was told the original repair had been canceled by Samsung, but no one could tell me why. We discussed option and was told that there could be an 'onsite' exchange done, meaning at our house. I asked what would happen if the same make and model was not available and was told we would be given an offer for an upgraded make/model. We waited again for the onsite exchange request to go through, was given another email with a ticket number that showed no progress and another bad telephone number.

Will survive Toshiba but now we’re buying Samsung we find the remote more friendly. The TV easy to set up with the cable and surround-sound receiver box. Color is clear. Picture is awesome.

I have owned many brands of TVs and I always go back to Samsung for a great looking display and a quality TV. You could buy a TV for less, but you get less of a TV. Samsung TVs are very reliable and they look great. The user interface is very simple, yet you can fine tune just about everything you can imagine. Spend a little more money and get a Samsung TV. They are worth it!

Samsung manufacturers outstanding TV's at a reasonable price point. My Samsung 50" UHD Smart TV produces an amazing picture using Sat signal or streaming Wi-Fi. Any future purchases of flat panel TVs will start with the Samsung brand.

I always heard and thought that Samsung was one of the top brands in a newer TV; however, based on my experience I have changed my views on Samsung. My son has a smaller sized Samsung TV in his bedroom and it didn't come without its own set of problems. I also have a Samsung phone which, if I had the money or even knew how to use them, I'd switch in a heartbeat to, perhaps, an iPhone. I hear they are fabulous and my Samsung phone is far from fabulous. It has tons of problems and I wouldn't recommend Samsung to anyone, including any/every product they put their name on. Being very poor, I HAVE to shop for sales and bargains, but, it never fails: the saying, "You get what you pay for" is so very true. Either I'm the unluckiest woman in the universe or God is trying to teach me some sort of lesson.

Great picture quality and sound. Connecting to wifi and other devices was extremely easy. The instructions are easy to follow and you don't have to be tech savvy to complete the start-up process. The picture quality on a 4K is way better than the standard high definition. I feel like I can reach out and touch what's on my screen. Samsung TV is exactly what I wanted.

After 7 years my 3 flat screens have stood the test of time and have proved to be a good investment. From the days before Netflix and chill to now only streaming (no cable) these TVs were ahead of their time and are not going to be replaced any time soon.

I have a Samsung KSUHD. The experience is so great and enjoyable. It has excellent colors which given you real life colors that are so sharp and clear. I use my Samsung to play my exercise DVDs. I'm a Shaun T fan and when I put in a DVD I am right on stage with Shaun T and I can hear his every instructions. Also, my Samsung makes it easy to switch between inputs and connect all my devices and control all of them easily. It has a smart remote which can automatically detect which device is connected in each port, which had made it easy for me to switch from Blu Ray player to my gaming console. Also, I have smart Hub built into my Samsung that allows me to centralize all my apps gaming platforms and cable channels in minutes. I can stream anything I want from my tablet, PC or Mobile device even iOS straight to my Samsung TV. I am very please with My Samsung. It comes with a good price also.

We have a 55 and 65 inch curved hi-definition tv’s. We like the color saturation, fine definition picture, sound, and the smart tv function. The curved screen makes many shows appear 3D.

I have been a loyal Samsung TV customer for several years now (over 16 years). About 16 years ago when I was debating replacing my main TV in the family room I was going to get a Sony until I did my research and realized the technology, quality and value surpassed every other brand I researched. I have been a Samsung customer ever since then. Now it seems that everyone else gets it too. Samsung stays far ahead of its closest competitors in technology, quality and innovative features. Although, LG is becoming pretty impressive to me lately too (they are my second brand of choice). The available apps and hub on my Samsung TVs are the most comprehensive and user friendly and have been for years and the rest of the world is finally catching up.

I was expecting much more out of this Samsung TV as it is in the kitchen, is on constantly and is more or less our main TV. I must say that I was really disappointed after the hype I had heard from others. The color is not too great and neither is the picture.

We were skeptical about a curved television but this is beyond what we thought. So often the shows look like they are real life because of the picture quality. The picture is so clear that it's amazing and almost live feel.

Next TV will not be a Samsung. Decision based on the reliability of this TV and a Samsung refrigerator that died after a few years. Both failed soon after the warranty expired.

I love my smart curved TV. I actually bought my son one. My husband bought mine for Christmas 2014 and it was quite expensive then. Now the same model updated version of the model actually, is half the price. My son and daughter in law love theirs too and say it's like being in the theatre. The newer model has all shades of black and no back light. My model's remote was a bit too sensitive but the one that came with my son's model is perfect. We both have the 55 inch curved TV.

I have a 50" screen and it is large enough for a large family room. A very good picture for 9 years and now a small vertical line down the left side but it does not distort the picture. Overall it has been one of the best TV's I have ever had.

Upon researching the product and retail locations, I felt a sense of justification for spending the entirety of my paycheck. Samsung provided me the essentials for at-home entertainment with easy to use features and connectivity to other devices.

We had had our Samsung TV for 10 years and it is still doing well for us. We will buy another Samsung when the time comes to replace it.

I used to feel years ago that SONY made the best TVs. Quietly, at first, about 25 years ago Samsung really started pushing the TV technology envelope. Samsung eventually developed superior TVs at a lower price point. They work great, are high quality, reliable, have all the best features, and look great!

I had a TCL Roku and it was a plastic piece of junk that lasted 3 months. It was 55 inches of garbage and I felt cheated. I just broke down and bought a Samsung. I had it for 6 months now and it's the best quality Smart TV on the market. I'm glad I made the switch. Quality over price.

The Frame from Samsung looks more like a picture than a TV, most visitors don't even know there is a TV in the room which is awesome. The handling and design is sleek and the picture quality is great.

I own 2 Samsungs and never had a problem with either one. I recently moved and have antenna instead of cable or satellite. The best part on my TVs is the remote. The remote has the same features I used on the other company's remotes. Channel list, auto tune, previous channel and mute.

I was looking at an advertisement flyer from a box store that had been included in the Sunday newspaper. Several televisions were not priced but you could get it by looking online. By ordering online for free delivery to the local store, we saved about $400. It was easy to set up and connect to DirecTV Mary. The picture is so clear and the colors sharp. Going from a 37” to a 60” is a really a big difference visually. If we had purchased a larger screen, it would have overwhelmed the size of the room. My daughter & son-in-law were so impressed that they ordered one just like ours.

Very good performance, nice, clear pictures and colors, but Samsung smart TV instruction booklets should be a little more detailed with easy to understand words and perhaps clearer pictures for those not on the "know".

The television is great quality at a great price. The picture in the TV is beyond perfect; is so real and life-like. I have to do a double take to make sure no one is in the room with me.

Not being a techie, it's difficult to say more than this tv has a great picture and works extremely well. The vibrant colors and sharp picture make it seem as though one could reach out and touch the real scene being depicted. Easy to operate and easy to connect to game console as well.

The picture Quality and options are really good considering the price. In addition, the TV has never given us any issues and we've had it for almost 4 years. I would definitely purchase another Samsung if I needed to get another TV.

Samsung TV is a smart TV, can stream movies, go online, use as a monitor for my computer, for the money it is a great value. My opinion it is the best TV on the market.

Our 55 inch Samsung smart HDTV is great. Volume stays constant. Picture is as plain if you are in the room with the people and objects. Everyone who sees it brags on the picture.

We have been extremely happy with Samsung TV and feel we received great value from it. Because the television was about 4 years old when we moved I didn't feel we could really complain because of the "dimple" that showed up.

My living room is just the right size for a 52 inch TV. The settings on the tv is perfect for a small room or living room. The family enjoys movie night. They say it's better than the movie theater. The picture is clear and sound is great.

Hackers are able to control my TV and change Channels, disable TV remote, blew up speakers, distort sound and remotely able to see what content is being watched. There is no privacy or complete control on your product.

The tv worked as advertised. Good picture quality and good sound quality. Good price point for a tv. Have had this tv for over 2 years with no problems. Samsung electronic devices seem to be good quality. I wouldn’t buy a Samsung refrigerator or washer/dryer though.

The television has concise colors and it looks beautiful. It had a great sound system and I wanted to save money to buy it. When I bought it, I was very excited to get it, and I wasn't disappointed.

I needed a 40" TV without too many bells and whistles. Samsung had a good rating, reasonable options (HG, 4K, "smart") at a fair price. Samsung TV is a very good TV with good resolution and good sound.

The picture is clear and sharp. With the HAD the color is perfect and appears to be in 3D at times. It adds to the decor of the surroundings as a beautiful piece of furniture. And you can't beat it for watching sports.

I've had a 42-inch LCD Samsung for about six years. I can't elaborate much more because of my limited TV experience, but my gut feeling is that Samsung has high design, performance, and reliability. The breakage I referred to was serious. The entire screen needed replacement, and the repair went through very well. That was about a year after I bought it, and since then, it has performed flawlessly.

No complaints about the TV. However, twice I have called for assistance with the settings on my TV. I think I got the same man each time. He is arrogant and downright snotty, not a whole lot of help. He gives out instructions too fast, gets impatient very easily, blames the customer if something doesn't work right. I finally figured out there is a slow response time on the tv when you are changing settings, but he wasn't allowing for that, and kept saying "Don't you see...?" I didn't see what he said should be on the screen, so he said I did something wrong and would have me start that part of the process over. The whole process would have been over a lot quicker if he had slowed down. Allowing me to keep up, not rushing me, and allowing a little extra time for each step for the tv to keep up. Although we finally got it worked out, it was a very frustrating experience. Twice!

Purchased this 55" 3D tv, and the picture quality is superb. Audio is very good, plus it's a smart tv, so have connectivity to Netflix, apps etc. Not one issue with it since purchased in 2010.

Overall thought it is a very durable brand & great buy that'll last for the price. Also has one of the best pictures (I feel) of most tv's out there today!

It is an excellent TV. I have no problems with it. What I do not like is the sales letters after sale trying to hook me up with yearly plan after the warranty has expired. It cost as much as new machine, so if I want, I just pitch the old machine and purchase a new one instead of buying the plan.

I bought my Samsung 49 Mu8000 on Feb 20th 2018. On April 8th 2018 I moved into a new apartment. I kept the box and all the original packaging so when I moved, the TV would be safe. After moving into my new apartment I went to set the TV up. Pulled it out of the box, sat it on the bed (which is a memory foam mattress so it's super soft) and put the legs on. As I picked the TV up to place it on the stand, I heard a snapping sound.

65" UHD 4K TV - The service at Samsung is worthless! The TVs do not hold up well and the screens crack without any cause! I would not buy any Samsung product if you want good customer service to come with the product! The company takes your money for products but will not replace or fix flawed products!! Too bad I had to give them a star at all!! I will never buy any Samsung products again!!

I have had this Samsung 55” Ultra HD QLED Smart TV for exactly two months today and suddenly a line has appeared all the way across the screen with a small red dot in the center. After reading all the other reviews on this site, I have little hope that the problem is going to resolve itself or that Samsung will make it good. This is my first and last Samsung... I will go back to Vizio.

We bought the 65” curved TV in late Nov 2017 and it’s now April 1st, but March is when we submitted the claim about the left side of the screen messing up. They sent out a third party company to look at the damage. The lady at this third party said that they just come out, take pictures, and then they submit it to Samsung. She also said, before knowing anything about the situation that “it sounds like physical damage.” Sure enough, their guy came out and was not at our house even five minutes and took a few photos and left. We get a call from their office a few days later that said “we submitted the photos to Samsung and they claimed physical damage but sometimes you can call and complain and they’ll change their mind.”

I've seen a lot of complaints about the Samsung TVs. Unfortunately my 55" has fallen privy to this and I am one of many complaints about having their TV turn on and off after warranty just expired, the company has done nothing for troubleshooting this problem and told me good luck. Shame on them. I will review my next purchase very carefully and it will not be from Samsung due to their lack of customer service and warranty.

This is probably the most frustrating TV I have owned. I bought a 50 inch smart TV so I can have apps and stream shows/tv programs. I always get a message through my programs that I am not connected to the internet but then it will reconnect. I first thought it was my internet. So I unplugged everything and rebooted. I still got the message from the TV. I then streamed the same thing from my Amazon Firestick and I had NO problem. It wasn't my end. It was Samsung's network problem. They need to fix their network. I will not be buying another one of their TVs.

Bought a 55 inch Samsung TV on January 19, 2018. We had to leave because my husband's father passed away. We left on February 3rd and returned March 5th. We only got to watch this TV less than 2 weeks. As we were watching we heard a pop and the picture went out but you could still hear the shows. When trying to turn it back on there was a crack in the screen not on the outside an internal crack which is what it looked like no picture at all.

I want to tell you about a horrible experience with #samsung_egypt. When my fiancé & I decided Samsung (smart UHD 4K curved - 55 inch & 'cause we trusted such a big name & thought it would be a great experience & would be a great thing to get as a first thing to our home. What happened was the exact opposite. We got the screen on the 3rd of Feb from downtown store & I’ve examined it at the store & we ship it in the car & was advised from the salesman who refused to ship the screen throw the store & insisted to ship it myself after assuring that it's well wrapped & assure it doesn’t need any special shipping method. When I went home & took the screen from the box I found I big black spot on the left side of the screen & here it all the disaster started.

We bought a 49” LCD Samsung television in October 2017. In February 2018, lines began appearing horizontally across the screen and a large line down the left side of the screen. After contacting Samsung and sending pictures, they put me in contact with a repairman who I also sent pictures to. The repairman didn’t come look at the television but said from the pictures Samsung said there was physical damage that had cracked the internal screen and it would not be covered by warranty. There is no physical damage to the television whatsoever and I believe Samsung is just using this as an excuse to avoid having to repair a defective product. I will definitely not purchase another Samsung television.

The problem of "screen going black, only audio" reported by hundreds of Samsung customers has been going on since 2016... Samsung refuses to acknowledge the problem or do anything about it. I have spoken to the Office of the President and to them, complaints by (only) 1% of the millions they have sold isn't an issue. I disagree. They monitor their message board and have deleted my message referring people with the same problem to an attorney who is willing to file a class action. Please contact the Law Offices of Jason ** to join the class action suit!

I have a 4 year old Samsung Smart TV. It has had trouble getting Netflix from the first day. Today I turned it on and no picture, only sound. After speaking with Samsung, they told me there was something wrong with the TV and gave me the number of a local repair shop. No warranty. It's 4 years old.

On Nov 23rd, 2017 my wife ordered a 65" MU8000 4K UHD TV, wall mount and a Protection Plan directly from Samsung online. On Nov 29th, we received an email to schedule a delivery date and we set it for Dec 4th. On Dec 3rd, one day before delivery, a message from AGS company (Associated Global Systems, the shipment company for Samsung) was received notifying us about a delay on shipment and request scheduling a new delivery date online. So we set it up for Dec 9th. But no one showed up. When we called scheduling number (that is AGS), they said they are still searching for the missing TV and online scheduling for Dec 9th wouldn't help until they actually find it, and promised to give a call when found.

I own two Samsung LED TVs for three years now and they are great. One is an LED TV with a hook up to my computer so I use it as a computer monitor and the other is a 32 inch LED TV I watch every day and is often on 24 hours a day, tuned to a soundscapes music station from midnight to 9 am so that I can get better sleep. Both units are on approximately 12 to 13 hours a day with absolutely no problems in either.

Ordered a Samsung 4k LED 55” curved TV in late November 2016. It had a beautiful picture. However it had a one year warranty. February of 2018 upon turning on the TV the picture images were dark red. I turn it off and then back on. There were color vertical strips only. TV had a one year warranty only. Technician said the main board needed to be replaced with OEM part was over $900.00 and may not fix it, the picture tube may need to replaced as well.

I really like my Samsung TV. Good quality, got it at a good price. I have 2 32 inch. Very sharp and clear picture. Beautiful color. Would definitely recommend it to others and I would also buy again.

The picture isn't very good on this TV, The volume isn't the best on it. Picture is blurred and lines in it. No matter the setting it don't fix it. And the sound is not very good on it. Either too loud or not loud enough. It has lasted a long time. However I would never buy this brand again. I would buy Vizio before I would this brand again.

We have four Samsung TVs and are pleased with all of them. Good picture, easy to use, reliable. Buy when on sale and they are a good value.

The look of a 4k Ultra TV versus the 1080 versions is phenomenal. I bought this 55" Samsung 4k Ultra HD curved TV for around $650. Great price for the TV. The only issues I've seen is that it's just not as clear as the more expensive models, but this can be expected for the price. There also seem to be some small skips on heavy action scenes on occasion.

You buy products to get the best use out of it. The picture quality is great. I mostly watch videos and the product works great. When it is made of quality material it is guaranteed to last.

My Samsung is great and I love everything about it. Just recently I received HDMI cable so now I have my first and very own smart TV. The color is fantastic. Love how I can do multiple and choices are not limited.

I have been a great fan of Samsung TV's for many years and have encouraged many friend to buy Samsung when choosing a new TV, but when I upgraded to the Samsung UE49MU6500 49 inch Smart 4K Ultra HD HDR Curved TV and I had some problems I was not overly bothered as I thought Samsung would deal with the problem, after all the TV is only 6 weeks old. How wrong I was. Now you go through to a call centre in the Philippines where they are very helpful but at no cost wish to send you out an engineer even after three call and exhausted all options they then say, "Film the problem, send it to us and we will look at the problem." I went back to my supplier Crampton & Moore who were very very helpful and kept me updated.

For some time now our little used TV turns on and off multiple times over (sometimes for as long as half an hour) before finally turning on and staying on. While on it works great but who wants to wait half an hour to watch the damn TV. My concern is that this is not a none-off problem - there are MULTIPLE queries online from people having the same problem and obviously Samsung has done nothing to provide a "fix" and isn't interested because ultimately I was told to take it to a repair shop - at my cost obviously.

For the price my Samsung is as good as any TV made and sold. I have a Smart TV and it is very easy to operate and picture quality is great. Never a problem and very dependable.

Purchased Samsung 55 in. Curved TV from Best Buy Aug. 2016. Noticed last week the picture is not as bright and has bright lights on both of the edges. Had an electrician out for another issue and he said, "oh, I see your TV is going out, the bright lights on the edges are a clear indication."

I bought this Samsung 55'' Class 54.6" Diag. LED Curved 2160p Smart 3D 4K tv just two years ago this month through Best Buy. A few months ago I started to notice some white dots on my screen. They are not quite in the middle a little more to the right but start from the top and go down the screen. They are in bunches of 4. I called Samsung and was lied to multiple times by 3 different reps who said they were closed on weekends. It's hard for me to call during the week at work. I finally called last night (Friday) and reached someone. I was told that my tv screen was defective as these tvs should last up to 10 yrs. But I got a defective one. But Samsung will not cover the cost of the repair since it is over a year past their measly one year warranty.

I really love my Samsung TV. It works and looks and works great, has great color and sound. The only thing that bothered me is how they took some of my favorite apps off to where I had to buy a Roku to use them.

I bought my Samsung TV because several of my friends and family had that brand and were happy with the price and quality. I have had my TV for 6 years and have not had a single problem. I'm more than happy with the picture quality.

I have had this TV for 2+ years and no problems. I replaced a 15 year old 32" Sony with this 60" Samsung. My TV has a sharp clear picture, but the speakers leave a lot to be desired. I assume that there is a method to this as they also sell soundbars.

I purchased my 40 inch Samsung LCD TV from Walmart August of 2016. Four days ago I turned my tv on and 5be screen went blank. Then these green lines were on the sides of the tv. Anyhow I called Walmart to see if it was still in warranty. Well after a year basically no. The rep gave me the number to Samsung to see if it was still covered under a warranty. And again no so the rep decides to want to troubleshoot the tv on the phone. Not a minute after she clicked me off another rep. Came on the line and asked me some questions. He then to take it the a repairman because it does not seem like "we" can fix your issue. Well for one I have had the tv for a year and half and now I have to purchase a new tv.

I purchased my television about a year and a half ago. From day one, the internet would cut off randomly. I've contacted customer support many times to help resolve this issue, all they seem to do is have me reset the television which solves the problem for an hour or two. I have tried to connect this television to multiple different wifi connections and it always gets the same result. I have never been more dissatisfied with a product as I have this Samsung Television (UN40KU7000F) and will never purchase a Samsung television again.

Purchased two sets of each, both were faulty, Samsung offered to refund me instead of repairing due to all the issues they are having with their appliances! Needless to say this has been going on since last April and still NO refund!!! Horrible customer service and horrible products!

I bought one Samsung 32" LED TV 10 months back. At the time of installation it was installed wall mounted. Now we moved to new location. And we want table stand. For this we called customer service. As per them it comes with TV itself. That is somehow I could not find. I agree that it may be misplaced. But now I want to buy new one. For which I am struggling since three weeks. Can you imagine?! Such a simple part is not available in the city like Bangalore.

I was told my $3,000 T.V was physical damage by a picture... Please read this carefully as to serious customers violation on the warranty of Samsung T.V. This was a email we sent in response to my claim for warranty. Anyone who has had this issue please respond to this review as we are considering A Class action suit against Samsung.

We purchased 2-55" Samsung TVs directly from Samsung. Not even 4 months old the tv went black and would not work. I called stayed on hold for 5 min then was transferred to their tech. which it took 20 min for him to confirm over the phone what I had explained prior. No problem, they have a repair shop close by he said. They will contact me back with a date. I got an email with confirmation. Then I got an email a few days later saying the ticket was being closed.

I purchased a Samsung LED TV model UN60F6300AF in 2013. It was dead-on-arrival, that is when I powered it on it would cycle on/off over and over sometimes would stay on 5 minutes, 30 minutes, a few hours. Samsung had a repairman come out and replace both motherboards. It has worked fine until about 3 months ago. Started doing the same thing. I slap the back of the tv and it will stay on again 5 minutes, 30 or even hours. Since I've seen class action lawsuits on this type of problem I would have thought they would want to help. Nope. Told me to use a repair shop. Even gave me a phone number and that shop was out of business.

I bought a Samsung smart curved T.V. at Costco 10 months ago. Model # un55ku650d. Version # FA01. My story is similar to all the other reviews I'm reading. I noticed a crack on the inside of the screen, but I was still able to see most of the picture. Now a month later, I have no picture at all. Customer service said it was physical damage, after telling me to unplug and plug back in. They said warranty does not cover physical damage. They didn't even send someone out to look at it. Telling me I need a new screen panel that would cost more than what I paid for the T.V. How disappointing! I usually read customer reviews before purchasing a product. I didn't this time???

I purchased online from 'The Brick' a 55' Samsung UHDTV Nov 30, 2017 and received it Dec 16, 2017 and then I opened it and test the tv Dec 25 just right on Christmas Day. As I opened it seems fine so I clicked the button "on", I saw a lot of tiny cracks on the right side of the product and it's not working as in no picture on the screen, all I saw were lines (lots of tiny lines). I called the store but then they said I have to call Samsung AND TO MAKE MY STORY SHORT I SPOKE TO THE MANAGER OF Samsung AND HE SAID THEY CAN'T DO ANYTHING BECAUSE IT WAS A PHYSICAL DAMAGE. And he said they can't fixed it... So my question was is it my fault that the TV was not working?

65 inch smart tv. I give it 1 star for the 1 year of satisfaction, after that it shuts off when it wants, connects and disconnects from the internet, reacts to the remote only when it feels like it. Overall piece of junk. Way too much money for 1 year of use.

I purchased a Samsung Curved TV May of 2016, less than two years later the picture is going out. I informed Samsung and was referred to a service person. After making contact with the repair person, I found out that I will have to pay all the cost associated with the repair. I called Samsung back and was told there was nothing Samsung could do. Don't buy Samsung, they don't stand behind their products.

I bought a 55 inch curved 4K TV on 7/1/2017. On 12/29/2017 I was watching my TV at 3:30 PM and had to leave to pick my wife up from work. I arrived home approximately at 4:50 PM and immediately turned on my TV. I immediately noticed a crack on my screen. I then called Samsung customer service to explain the situation. The only thing they were concerned with was if it was physical damage. I told them that nothing happened on our part to cause any physical damage. It was fine an hour and a half earlier. They kept asking over and over if there was physical damage. The only damage could have been caused by a manufacturer's defect.

My Samsung Smart TV has been great for the past 3 years until this last week. All of the sudden my tv would just shut off by itself. Then it would be fine and now I am not able to watch more than 15 minutes of television until it turns off and on and sometimes I am not able to turn off the television! I called Samsung support and we reset my settings and that didn't work so they gave me contact information for a repair company. This was an expensive purchase and to have it in need of repairs after 3 years is just wrong. After researching this issue, it appears that millions of other Samsung Smart TV's have the same issue, how can this be going on for years without resolution? There was a class action suit that occurred in 2012 with no end in sight. Samsung should be ashamed for selling such an inferior product and keeping it quiet. I will never buy another Samsung TV and suggest you don't either unless you want the same fate!

75" TV model UN75JU6500F - I purchase this TV new 1.5 years ago. The TV worked great until all of sudden a blue vertical line towards the left side of the screen appeared. Samsung would not provide any support since the TV was over a year old and out of warranty. I spent $3109 for this TV new. I called the service technician that Samsung put me in touch with. Service technician stated I need a new panel (screen) and that repair cost way more than a new replacement. So a huge disappointment with Samsung that I spent over $3100 on a TV with a well known brand only to be deeply disappointed in just a year and half!

Purchased a new 49 inch 4K UHD TV from Best Buy. This TV is advertised as a smart TV that requires WiFi link to operate. In comparison with a 2011 Samsung D5003 series, the tuner on the new TV is unable to identify all the available over the air channels. The WiFi connection draws a weaker signal than does a Sony Blu Ray and a Dell laptop located in the same room. The ability to access the smart functions of the new tv is complex and time consuming.

Our experience with Samsung has been an absolute nightmare! Our 65” Samsung TV was good for 2 years and 1 month and then the base snapped in the middle of the night. I spoke with Costco’s customer service and was told the warranty with Costco had expired 30 days prior. I then called Samsung and was told since this was not my fault a one-time accommodation would be made. If only it had been that simple! I’ve gotten nothing but the run-around since that time. A ticket was issued for the repair. When the repair company called, I was told they needed a Panel Approval and a Psychical Damage SAW. After several attempts, these documents were not issued. Samsung said they no longer do this, but we ended up getting over this hump. Then, we were told service was not available in our area. This ticket kept somehow getting reissued and the repair company kept calling with the same information.

Samsung customer service really sucks the big one. My £999.00 55” curved HDTV had problems right from day 1. Finally refused to turn on after 7 months of little use and also took my PS4 HDMI controller chip with it (£150 to repair). Samsung sent a repair shop to collect it in a dirty old van. Turned out mainboard & LED screen needed replacing. After the mainboard was replaced it again failed on test in the shop and needed replacing again. After contacting Samsung and telling them I didnt want this piece of tat back as it was obviously a dud from day one and I was worried it may go on fire in my home, I was threatened that if I didnt allow them to return it they would scrap it for parts.

I have a Samsung 39 inch TV, and the picture went black and no sound. The TV went out just after the warranty had expired. Called Samsung, and of course there was nothing they could do. I wish I read all the reviews before purchasing this piece of junk. I will never buy any Samsung product again and will tell everyone I know not to buy Samsung. They should stand by their products. I thought I was getting a high end TV, but I guess I was wrong.

My husband is blind in one eye and he can't see very good out of the other eye either so we got a big screen TV. It is great and we really like it.

Samsung provides a better than average TV product. Not the best TV, certainly not the the most expensive but I have found the value good for the Smart TV features it provides. Menu options are easy to use as well. I have had only 1 customer service experience and my issue was resolved quickly and professionally. I have 3 Samsung TVs now and would buy them again.

This TV has been my first experience with a flat screen. Setting it up was actually quite simple and I am not to great at doing that. I have had a beautiful picture with great clarity with it and the color is super and very accurate for me. The sound seems to be very even and not one sided as well. I love this TV and plan on buying a larger one for my bedroom.

I really love my new Samsung TV. It is a very good one and the picture is So clear! The main problem is the sound system they used. I would recommend for you to buy a Samsung sound bar.

We had an old projection TV that took up so much space in our living room. Remodeled our home and decided to purchase a 65" Samsung Curved TV with Curved Soundbar. The picture is so much different than our old TV. Pretty awesome viewing.

I've had this Samsung HD 46 inch TV for many years and I'm very happy with it. The picture is beautiful and definition and color is great. I have had no issues with it and feel that I got a good value.

The TV looked like any other TV but it lasted less than 2 years. The screen died - went black and was not repairable. We contacted Samsung but after 1 year the basic warranty expired. I read about people who bought extended warranties from stores and still had issues. There was recall for similar issues but our model was not on the list. We are back now using our old fashion fat TV... At least it's dependable.

I bought a Samsung 43' HDR tv online. It started losing volume and powering off the same day. I called Samsung warranty dept. Within 3 days a repairman was out to fix my tv. They do stand behind their warranty.

I have used Samsung for years and I purchased this TV over a year ago. This was my first exposure to this type of television and I absolutely love its high definition, the quality of sound, many features.

We own 3 Samsungs and one LG. We've really enjoyed our Samsung television for the size, the value and the color. We really like the smart TVs and we would definitely buy another Samsung television.

Still no work make.

They make such a GREAT product and well priced too. GREAT technology and quality, AND easy to use. Only concern too many eggs in one basket. Sometimes too diversified causes questionable management.

We bought this TV about 10 years ago and although we have several more this has the best picture quality. It is a great TV and has been worth every penny.

We have all Vizio televisions in the house. Since I have Samsung mobile phone and tablet and are very happy with both, I thought we should try a Samsung TV and got a 42" LED smart TV at Costco. Well, the TV lasted just over the two (2) year warranty. When I called Samsung they told me the problem must be my provider. So, I called Cox and the problem ended up being a pixel problem with the TV. I would not recommend a Samsung TV. I will be replacing the Samsung with a Vizio this week.

I like Samsung and it's the only brand that comes to my mind. It stays up with everything and they stand behind their products. They have what you want in a TV. Samsung is the best product out there. You won't be sorry.

I always buy Samsung which is great for the money. It lasts forever with no problems. Great picture and value. If I have a complaint it's about the sound which could be better.

Samsung is a superior product compared to most sets out there. The price for samsung televisions are very reasonable as well. The quality of their picture and the price you pay is well worth it. I only buy Samsung TV's and they are built to last.

Samsung 55 inch wall mounted TV has been excellent in every way... Picture quality as well as features make this TV a great buy and a brand name that the consumer can trust.

I bought Samsung curved 4K TV little over 2 years ago. Now the pixels are dying right in the middle and also on the left top corner like a size of baseball. I call Samsung and spoke with one of the manager, Mark but he said they can't do anything about it. I paid little over $3K for this TV and pixels are dying in less than 3 years of owning it. It is such a shame that the Samsung quality sucks vs the premium price I had paid. I would suggest my friends and family members not to buy this curved 4k TV.

Samsung doesn’t stand by its product. We have 8 different Samsung products at home, when we needed them to stand by their product and provide us proper diagnosis and solution to resolve the problem few days before warranty was supposed to expire. When the screen started with sudden increase in darkness to vertical lines, then minor crack, then horizontal and vertical crack… Then totally stopped working! This happened within few weeks and I had a month left in warranty! We moved the TV from one location to another… That’s all happened in those 2 weeks. There is not scratch or dents or any visible marks on top layer of the screen.

The TV is fair but the volume goes up and down too much and TV had to go in for repair soon after buying it. Customer service is nonexistent and repair rules and service repairmen are too difficult. I would never buy any Samsung product again.

I bought one of the 1st Samsung flat screen TV's, it's far exceeded the expectations even from Samsung! It has great value and super picture! I highly recommend on any size flat screen from Samsung, you won't be disappointed.

I've had this Samsung TV for about two months now. It was quite cheap at 600 for a 60 inch. Before now, the last time I bought a TV was in 2010 and it cost me 1200 for a 47 inch LG (non smart) TV. It's my first ever fully smart TV so it was quite confusing and almost intimidating at first. But with time, lots of Google searches and actually reading the manual, I'm starting to enjoy this set. Lots of options like Bluetooth audio which I connect to my Bose Bluetooth speakers. I also didn't need my Google Chromecast, thereby saving some free spots for HDMI.

We love this TV, it is our prime viewing source. Great definition and stays up to date with technology. Having a TV that connects to the internet for Netflix is a definite plus!

The Samsung TV has a lot of useful features such as picture in picture and the resolution is great. It also has the HDMI and auxiliary outputs. It works great and is durable and reliable.

It's a good TV. It does what it is supposed to and looks and sounds fine. The only problem with this TV is trying to hang out on the wall. It is heavy and awkward. Plus the placement of the HDMI Jack is difficult to get to when suspended.

Samsung is a horrible company. They have had all sorts data scandals including using microphones in their TVs to record people (Samsung was caught and fined). My personal experience is that do not stand behind their products for a satisfactory amount of time. Samsung could not repair less than 3 year old washing machine because the necessary parts were not in North America. A top-rated TV (by Consumer Reports) broke twice in the first 3 years. Tonight, after 30 minutes of diagnosing the TVs latest problem, a phone agent explained that their TV would no longer support NetFlix, Amazon TV, Hulu, etc. What company gets away with this? DON'T BUY ANYTHING SAMSUNG.

I was shipped a new HD TV from Samsung. When it arrived, I opened the package everything looked fine. No outward damage to package. But, I notice a what appeared screen damage. I had a internet repairman there and he noticed it too. We started it up and the screen was definitely damaged. I called up Samsung, it was under warranty, so they sent me to repair shop. They said it could not be repaired. I then called them back up and they said it would be replaced. That was months ago. I have tried contacting them several times since and no luck. I will never buy another Samsung product.

My first Samsung TV PN51D6500 (over a year), bought another one LED TV UN65J6300 (over a year), both had problems. I called service they want to charge $100 just look (I knew most service centers don't have good tech). I threw away first one, now I threw another one. I never buy any from Samsung again. Note: my Refrigerator from Samsung had problem, too. Never Samsung.

I bought this Samsung 65 inch Smart TV from Costco 3 years ago. Similar to other complaints I've seen on this site and others my TV developed a problem where the screen goes out and then alternates between off and on. The problem has gotten progressively worse to the point where it takes me over 15 minutes to get it to work (for a while). Once I get a picture, if I change volume it blanks out and goes to on/off mode again. I called the tech support group and tried all the remedies suggested: Removing all devices other than DTV connection, plugging power plug directly into wall and by-passing surge protector, restoring setting to factory settings. Nothing fixed problem.

If I could give this product (and Samsung's customer support) less than one star, I would. I bought the Q7c directly from Samsung e-commerce. Less than a month after buying the TV the One Connect box stopped connecting to the TV. Since every function of the TV goes through the One Connect box, it is the TV's brain, the TV does not function at all. It turns on but nothing functions, no Netflix, no internet, no tv, no Hulu, nothing can work if the One Connect box breaks.

I bought a Samsung MU85004KUHDTV 55 inch tv in September 2017. I also bought an extended warranty. From day 1 this tv has had an issue. The tv will shut itself off and then restart. This can be when watching Netflix or having it connected to just an antenna (I do not have cable). I have called Samsung on 4 different occasions. They have did their troubleshooting twice (they only show a record of once). I have tried to get someone out to fix it but they will not send anyone until they troubleshoot it once again. They have also told me if they send out a repairman and the tv does not act up then I will be charged. I have informed them that I have a video that shows exactly what the tv is doing. I had a representative tell me if I file a claim online with Samsung then they cannot charge me. So I filed a claim online. I was sent a email stating someone would be back with me within 24 hours. That did not happen. I had to send another email stating no one has gotten a hold of me yet. That was when someone finally called me.

Picture has horizontal lines and cost quite a bit for the Qled tv. Contacted Samsung at least 20 times maybe more. It just goes up and back. I am on my 6th ticket number. It’s just a horror at what they put you through. Is there any way to sue them in court? This is a new TV. They tell me no service center near. I am on the line now for 2 hours and all it says is, “Please stay on the line.” Help!!!

I bought the 65" tv, and noticed it would crash (Change from HDMI 1 to "TV") after exactly 20 minutes operation. The first guy at the call center remotely logged into my TV but couldn't solve the problem. The next day I tried again for over an hour to find someone to log into the TV. Zero for 5 people could do it. After talking to 4 more people I was finally able to reach a supervisor who sent a tech, 3 days later, with a new main board. That didn't fix anything, but the tech broke the screen when replacing the board. He says he doesn't know what the problem is and told me to get back to Samsung support. Again, a gong show. I've been on hold while I looked through the internet, found this site, created an account, logged in and wrote this review. And I'm still on hold!! Terrible terrible service.

This is by far the worst experience I have had with a product or company. After spending over $4,000 to purchase this unit, in less than 1 1/2 I have had the picture go out with only audio. I spent close to $500 to repair the first time, and 5 months later the same thing happens again. Now they want me to pay for repairs again and will not stand behind their product, or acknowledge that it might be a lemon. How do I know this will not happen again? Do I have to spend $1,000 a year for the privilege of owning a Samsung TV? Samsung, never again.