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Samsung TV Reviews

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About Samsung TV

Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.

Visit www.samsung.com/us
Pros
  • High-quality picture and sound
  • User-friendly interface
  • Good customer support response
Cons
  • Frequent power issues reported
  • High repair costs after warranty

Samsung TV Reviews

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    Page 8 Reviews 830 - 980
    Customer ServiceCoverageStaff

    Reviewed Sept. 25, 2017

    These TV's are pieces of junk, and the only thing more frustrating than the quality is the service you get when something breaks, and trust me, it will break. I have spent over 2 hours on the phone trying to get my 40" Smart TV repaired, only to have the end resolution be that if I want to get it fixed I will have to drive for 2 hours one way to the nearest authorized service provider, which with taking it, driving home, and then back to pick up equals 8 hours driving. This is after they told me it would not be a problem to have a service tech. come to my home. But mysteriously, that representative was apparently in violation of policy, and the policy is something that the humans at Samsung Customer Care have no ability to change/override/accommodate, even after saying repeatedly that they were wrong and I was lied to.

    I think that Samsung intentionally offers so few service providers in order to make service very difficult, which means less service required, which means more profit for selling junk. According to Samsung, there is 1 Service Center in my metropolitan area of 5,000,000 people. I can only imagine that if the actual number of repairs needed were taken in to them, they would need an aircraft hangar just to store the backlogged repairs. Subpar products, terrible service, and blatant lying by service department means this is a company to stay far, far away from. Like the placement of their repair centers.

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    Customer Service

    Reviewed Sept. 24, 2017

    SAMSUNG 70" Smart HDTV - Bought this TV in Nov 2016, less than 1 year old! Recently it decided it would turn itself off/on. You can imagine hearing noise in our home at 4 in the morning thinking someone has broken into your house! Have called the SAMSUNG TECHs several times with little help! Every time I call they ask for the same information (Serial number of TV, model #, when I bought it, where I bought it... UGHHHHHH). You would think they would have this info readily available after the several calls I had previously made... Long story short, THANKFULLY SAMSUNG club will honor its return policy... I am RETURNING it, I am tired of dealing with this TV. Won't BUY SAMSUNG EVER AGAIN!

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    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Sept. 23, 2017

    On Sunday July 4th, 2017, I purchased a Samsung 55' 4k UHD curved smart tv at Best Buy located in 2982 El Camino Real Tustin CA 92782. The price was $928.25 usd, I immediately took it home and plugged it in to enjoy my brand new tv with 4k, uhd, smart tv and all its technology. I have bought Samsung electronics most of my life, but this was by far the best product I had bought from Samsung yet. I put it on my Best Buy card. I've only made 2 payments towards this tv, I just bought it it's brand new.

    This past Saturday September 16th, 2017 I got home after a long day at work, and the first thing I did was turn on my tv and enjoy the rest of the weekend at home, when as soon as the tv turned on, I noticed a black stained looked like it was cracked from the inside of the screen, yet nothing or no one had touched my tv. A few seconds later I noticed lines all across the screen. I wasn't able to see the picture displayed on my tv screen anymore. Immediately I contacted Best Buy, and after a long conversation with representatives and supervisors I was told they weren't able to help me since it was past 30 days since purchased, and I had no warranty. I was told to call Samsung since it was brand new it was still under manufacturer warranty.

    I contacted Samsung and they dispatched a service repairman yesterday 09/20/2017 to my home to repair the tv. Within 10 minutes he stated there was nothing he could do since it looked like there was an internal crack inside the panel of my tv. I asked him how that was possible when no one or nothing has touched the screen, and he replied he didn't know what caused it, and told me to call Samsung customer care. So I called today 09/21/2017, and after 45 minutes on the phone with 3 different supervisors I was told there was nothing they can do for me, that I was responsible to repair it and cover all the damages. I cried. I don't have any money to cover any repairs on a brand new tv that I just bought. This isn't right.

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    Price

    Reviewed Sept. 14, 2017

    An affordable 24 inch LED screen. Picture is crisp with very good color definition. It took a few minutes adjust the cable settings but after it synchronized it works ok. It takes several seconds to change channels (the time the cable box switches channels to the time the reception on the TV changes).

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    Ease of Use

    Reviewed Sept. 13, 2017

    Five years ago we replaced our 52" Sony tv with a Samsung 55" led. The picture quality is still amazing. It's also user friendly. Would definitely recommend Samsung over Sony.

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    Customer ServiceStaff

    Reviewed Sept. 10, 2017

    WARNING WARNING!!!!! Please do not buy any Samsung Smart TVs. They are no good. The representatives are no help. They are useless. I recently purchase my Samsung TV from Walmart. It worked fine in the beginning. Until it updated and wiped out all the apps that I had downloaded, except the apps that originally came with the TV. The main apps that concerned me was the Spectrum app and the HBO GO app. I tried repeatedly to reinstall these apps without any success. I tried downloading random apps without success. It would only say download, but it does not actually download. I finally decide to call Samsung electronics for their help. What a JOKE that was. I was first told it was my cable company fault.

    Called my cable company Spectrum, again I was told it's Samsung's fault. Called Samsung again, was told that HBO GO and Spectrum app was not compatible to the Smart TV. Again what a joke. Then I was told that it was the router blocking the download, however it's not blocking access to the already accessible apps that came with the TV. Consumers consumers!!! You have been warned, do not buy any TV from Samsung electronics. Their products are no good and their customer service are useless. I only wish I could give them no star, because that's what this coming and their representatives are worth. CLASS ACTION HERE WE GO!!!

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    Reviewed Sept. 7, 2017

    I've just read many negative reviews regarding the same 60" LED SMART T.V that I have. This T.V. is now 5yrs old. Approximately 18 months ago the T.V would randomly completely go black screen, then the SMART T.V logo appears, the T.V. then "blinks" and the image comes back on... Sometimes with audio and other times without. When the picture comes back without audio, I have to shut the T.V down and restart. The situation has gotten progressively worse. I have contacted SAMSUNG and they refuse to acknowledge the problem. I am used to T.V's lasting many years and have always thought of SAMSUNG as the "TOP OF THE LINE." Needless to say, I no longer feel the same way about SAMSUNG and will no longer purchase nor recommend their products.

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    Customer ServiceProcess

    Reviewed Sept. 5, 2017

    Bought a 48" Samsung TV from Costco on Feb 1, 2017. That TV arrived with a broken screen, and they promptly sent out a replacement. Kudos Costco on that. The replacement lasted until June. We'd watched it earlier in evening, then returned home from being out and it did not have a picture - only sound. I contacted Costco, and then they contacted Samsung. That started a long drawn out process that is still not resolved! Samsung didn't have anyone in my area to repair the TV. I've been trying to get a refund since June, and as of September 5 do not have this resolved. Samsung has constantly had something else they needed to know, do, etc. before a refund.

    I've complained to Costco, but they really haven't done anything except contact Samsung and repeat what they say. NEVER again will I buy any Samsung product - and I've bought 4 TVs, and a refrigerator. Used to recommend the products - but not anymore, and will not ever. You do not want to deal with Samsung 'customer service'. The absolute worst 'customer service' I've ever dealt with on anything!

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    Reliability

    Reviewed Aug. 25, 2017

    Two 60" Samsungs 1080p LED purchased from Sam's Club on Oct 2016; both installed Jan 2017 in new home. One gave black screen of death w/o audio in April, just 4 months after install; tried ten Youtube fixes, no luck. Second TV just gave up the ghost in Oct, it worked great for all of ten months! These are junk and when you go to the Samsung support site you learn it is COMMON and years ago they settled a class action lawsuit but now say they don't use those defective diodes anymore - right! Never again.

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    Reviewed Aug. 24, 2017

    I purchased a TV back in March from a major big-box store. The big-box store is fantastic! Samsung is piss poor & that's being "Overly Kind". I forgot my password so that I could install an app on my TV. I tried to reset it but wasn't able to. Tried to click on the section to reset my password but received an error message instead. I called Samsung & that's when it went immediately to Hell on the Autobahn. I believe it's their mission to Royally Infuriate the consumer.

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    Customer Service

    Reviewed Aug. 20, 2017

    We purchased a 60 inch smart TV 3 years back. The TV keeps coming on and off. Samsung customer support is the worst support. They asked me to change the power cord and I did. It did not help. They gave number of a local support that never picks the phone. The motherboard seems to have a issue. We paid 1300 dollars for the TV and it did not last even 3 years.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    I purchased three 60" plasma televisions from hhgregg in Ocoee, FL August of 2015. In August of 2017 the first one of the three began displaying a vertical line down the right side of the screen. After speaking with tech support at Samsung I knew I was in trouble. They were unable to connect me to anyone in the United States, they were in the Philippines and difficult to understand, they read all their material out of manuals and refused to connect me to any other branch of Samsung. What they did suggest is that I have the television looked at by a certified Samsung technician and informed me that any and all cost were my responsibility.

    The company they referred me to in Kissimmee, FL rudely answered the phone and hung up on me after informing me that the person I needed to speak to was at lunch. After speaking with several local technicians and having this same issue on a different brand TV several year ago I knew the display was in need of being replaced. Samsung's representative Caleb, supervisor of tech support in the Philippines, was less than helpful and only repeated himself regarding the warranty expiration, having someone look at it and refusing to connect me to other branches of Samsung. As far as all the other numbers you can find on the internet regarding Samsung they are either out of order or lead you back to the same automated system. I currently have five Samsung TVs in my home and will never purchase another item from them!

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    Customer ServiceCoverage

    Reviewed Aug. 15, 2017

    I bought a 55' Samsung Smart TV from Leon's stores in July 2017. The TV came with a manufacturer's 12 month warranty. After a month of purchase, screen turned black with no pictures and a white line. Complained to Leon’s who gave me the phone number of Samsung. I contacted Samsung who referred me to their 3rd party technician, UNITECH services. The technician spoke to Samsung and got back to me after one week. They said Samsung will not cover the cost of repair because it's damaged and their warranty does not cover any damage. The only option is to spend almost the same amount of money that I bought the TV to repair it or throw it away and buy a new TV. I contacted Samsung directly who insisted that the TV is damaged and the warranty do not cover it. Went to Leon’s who also said that I should rather buy another TV. The whole experience seems to be a "BIG SCAM". That's unfortunate anyways.

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    Installation & SetupOnline & AppReliability

    Reviewed Aug. 9, 2017

    Zero stars is the real rating!! Have to share my disappointment with this 7 series Samsung 3D TV, it has had a number of problems which sadly started after the warranty expired. We bought it in late 2012 to be installed in a new home after relocating in 2013. So it's been in use less four and a half years and about eight months before the warranty expired. Even in the first year after what seemed like endless software updates it slowed down and the remote control became very fussy at best, despite seeing the light on the frame twitch when the remote buttons are pressed the reaction time seem to get longer and more delayed. Then the TV started to turn itself off then on again within the first minutes after being turned on, this still happens today every time my Wife or I watch TV. You almost have to plan your viewing around it or you could missing something important on your shows. Thankfully the new cable boxes can be paused.

    The app option are very limited and the Netflix app itself has been a problem which has required a number of calls and wasted time to Samsung. It's strange that it doesn't offer the same Netflixs features I have on our Sony Brava smart TV which I find much easier to use. In addition the volume has to be turned to twice the volume required for TV, you quickly learn to not just exit Netflixs without turning it back down or you will wake the neighbors. Strangely it's the same when I use my Samsung BluRay player but not on the Sony Brava, where the volume is about the same as it should.

    Now just last week the wifi stopped working, the setup screen would just close or not complete the setup, this is after working the days previously and for the last few years. Calls to Samsung resulted in a list of repair shops that we could take it to at our expense. Plugging in a cat5 cable doesn't even work, according the tech department it all runs through the wifi module. I wanted a good TV with a high refresh rate for action and sports and spent nearly twice what other TVs in the 46" size cost to get something we would enjoy for years. Sadly that is not what we got from Samsung, what we did get was headache after headache. I encourage everyone I can to avoid this brand. I read Samsung has lost a case action suits against them for their poor products, hopefully you will not make the mistake I made!!

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    Reviewed July 31, 2017

    Samsung TV UN55H6203AF - DONT BUY THIS TV! TV was bad as soon as we got it. It goes to a black screen and then freezes, and shuts off, three years and SAMSUNG gave us a tv store to look at; "THE PANELS WERE BAD ON THIS MODEL. DON'T BOTHER FIXING. YOU WILL WASTE YOUR MONEY"

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    Reliability

    Reviewed July 29, 2017

    Spend $2900 for Samsung HD Smart TV about 5 years ago and the screen keeps turning off and on by itself without anyone touches it. Samsung Technical support could not solve the problem. They tell you the same thing that the internet provide for troubleshooting. When you call their support they will have you contact Home Service Network to come and provide service to your house. This Home Service Network have already bad review that they take picture of your TV and they don't even show up. I will never buy Samsung product from now on.

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    Verified purchase
    Customer Service

    Reviewed July 12, 2017

    MY COMPLAINT: Samsung (The Answer Technician) wants a $33 payment to POSSIBLY answer a question regarding my 31 1/2", Samsung/SMART TV (Series 5) bad performance. The TV cuts out often, since I purchased it, 13 months ago - sometimes it completely goes to black screen; must be turned off and begin again. From the reviews I have seen/read that Samsung techs are not answering some complaints, whatsoever. Sorry, I did not open or see Samsung's Pearl's online RESPONSE TO MY QUESTION, thru ANSWER TECH... therefore, I will NOT pay for The "Answer Tech."

    DO NOT BILL ME (you have Visa information). I did NOT choose to read it. I deleted it WITHOUT OPENING PAGE. (It would be ridiculous to pay in advance, in any amount for an incomplete answer or if the answer is NOT to my satisfaction). I am very disappointed in the way Samsung is handling their customers' complaints and I must say this has been a bad experience with them. Please, Respond, ASAP. I surmise my complaint will not make it to Samsung's "Reviews."

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    CoverageStaff

    Reviewed July 12, 2017

    We purchased this Samsung 50 inch TV (Model UN50J6200AF) from Best Buy in California Maryland on 01/17/2016. We had the set in our main living room up on a wall mount. We haven't used the set more than 20 hours total. On July 2nd as we waited for company to show up, my husband noticed a growing "spot" in the left lower corner. He immediately got up to investigate and the spot was hot to touch. He unplugged the TV. Best Buy was no help. We have been dealing with Samsung in SC for the last 3 weeks. They have done nothing but lied to us about covering the repairs, approving the claim, sending parts overnight, now it's a new repair place... A new ticket order... We finally just went out and purchased a new TV from LG. We will never shop at Best Buy again, nor waste our hard earned money on another Samsung product.

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    Customer ServicePriceStaff

    Reviewed July 7, 2017

    In February I purchased a Samsung 4k TV (55 in ks8000 series) from Samsung.com. I bought it based on hours of research and the fact that it met just about every requirement I needed (Quantum dot display, input lag, & rich vivid colors). For added peace of mind I also bought the 3 yr warranty for 179.99. Well a couple of months later I noticed 3 areas with dead pixels as well as color separation that occurred at random times. I called Samsung's customer service line and was instructed to do several tests to determine if the issue warranted a repairman coming out. I was told it did and that they would authorize someone to come do the repairs. A couple of days later I heard from the authorized repairman who requested some photos of the issues. Which I sent.

    Exactly one week after being told I was getting the repair done, I get an e-mail from Samsung saying they had canceled the repair job. This was done without provided information on why. I called back and after I discussing the issue all over again they put in the request for repair again. Two days later I get an e-mail from Samsung stating it was again canceled. I called again just to be told that now they can't find anyone in my area. I'm told that they need to look into my issues and that I will be contacted later with a solution.

    At this point I'm skeptical given that I've noticed inaccuracies in what each customer service rep had told me. So I choice to switch to Twitter and voice my concerns. A different team of customer service representatives took over and I was told that a department at Samsung was still looking into finding someone to repair my TV but that if they failed to find someone that I would receive a replacement. A few days later I received another e-mail saying that an exchange request had been submitted and approved. It also said to contact the exchange department to get thing rolling. When I called they tried to offer me a refurbished curved model, which I said no to. I stated that the reps from Samsung's Twitter page told me it would be a new model since mine was not very old at all. I also explained that had I wanted a curved TV I would have bought one and that the ks8000 model was what I wanted. Due to all the research I did on my TV.

    After several placements on hold while he looked for one in the warehouse he came back and said he found a new model for me. He said that I'd be hearing from a shipping company in about 2 weeks. 2 weeks later I get an e-mail saying that the exchange had been allocated. No delivery date given so I messaged the customer service reps again through Twitter to ask about an ETA on delivery and to verify the model again. They couldn't give me a date but they did give me a model... It was now an MU8000 unit. Not my Ks8000. I had to go and research this new model which I did. I spent a large amount of time looking and comparing specifications.

    What I found out was that it is the 2017 model, mine was the 2016 model. By all means not bad. My TV (ks8000) has quantum dot. The replacement does not (Mu8000). This is a huge issue for me. The cost of the TV also stood out. The Ks8000 was 1799.99 while the Mu8000 is only 1499.99. Basically my TV was a flagship model while the Mu8000 is closer to an upper mid-range TV.

    After a handful of messages back and forth with Samsung, I was told that I needed to contact the exchange department again as they are now the only ones who can do anything for me. I did and was passed to a manager who insisted that the Mu8000 is a comparable model. Which to a degree it is but mostly fails compared to the Ks8000. It fails in brightness, it lacks Quantum dot which is a main and very important feature. There are dozens of reputable sites that go into further details on the Mu8000 and Ks8000 that can substantiate my claim.

    After explaining my findings to the manager and also informing her that the original warehouse rep never specified that it was a Mu8000 model she told me that she would try to stop the delivery but that refusing the replacement meant that they would not offer another television. I was told then that a refund might be an option but that they might try and have it repaired again... yes that's right, after a month or so they want to restart the whole ordeal over again. At this point she said I'd be contacted after more research.

    A little more than a week later I get a call from a shipping company, the Mu8000 unit is ready to be delivered... it's here in my town. I explained the situation and they said they would return it. Now I'm a little angry again and confused so I call Samsung since at this point the customer service managers from Samsung's Twitter account are no longer helping me. I'm transferred to a manager who tells me that I need to contact the exchange department again... but it's after hours. When I finally attempt I'm on hold for 1 hour and 10 minutes before the prompt starts saying transferring please hold. It keeps failing when I call again. It's now closed.

    I believe they bumped my call and simply left without dealing with customers. I placed another series of calls to the service line before finally getting in touch with a more sympathetic manager who could not help me but did say they put in a request to examine my situation and get it resolved. I have yet to hear from anyone. At this point it's been well over a month and I've spoken to dozens of service reps and managers. I've been told one thing while Samsung does a completely different thing. I've never seen such poor customer service.

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    Verified purchase
    Staff

    Reviewed June 27, 2017

    I purchased a Samsung Smart TV in November 2016. A few months after purchasing pixels started to go out - slowly growing into a black line down the side. Lived with it a couple of months until I found my warranty info. After speaking with many, many people who offer the exact same advice they said to send it in because it was still under warranty. Now I'm being told that the warranty is is no longer valid because the LCD is cracked. Nobody has touched it since it came out of the box other than to clean around it. If it was broken - how!?

    If it was broken when I received it how was I to know that months later it would start dying? Nobody knows. They say it's not my fault but they want me to pay to get it repaired even though it is under warranty. I am a teacher - I don't have a ton of cash. I can't afford to pay again for something that is under warranty. I will no longer recommend Samsung to anyone.

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    Verified purchase
    Edward increased rating by 3 stars.
    After a positive interaction with Samsung TV, Edward increased their star rating.

    Reviewed June 25, 2017

    Snow and blank screens appear often on this 2 1/2 year old UN55H6300. For the longest time I thought it was a Comcast problem (there were lots of Comcast problems). Now the Costco warranty is expired. A YouTube video describes the problem as bad solder joints. I think Samsung knows what is happening.

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    Customer ServiceStaff

    Reviewed June 25, 2017

    At 3 months our Samsung 6350AF 65 inch tv started turning off and on by itself. It also kept disconnecting from the Internet. We bought our tv and extended warranty from Costco so they are who we dealt with. Because of they size, they sent a repairman to the house. He replaced the control panel. After having the tv for a year the top 5 inches looked like they were darker than the rest of the screen. No one else noticed so I didn't call Costco. A couple of months later the bottom 1/3 also became darker. We had a 5 inch strip that is normal. The repairman took or tv for a week. No problem. They kept in touch with me. They had to replace all the bulbs. Now the tv is a little over 2 years old. I'm glad I bought the extended warranty.

    It is doing the dark problem again. I am now dealing with the warranty people. They had me email pictures so they could see what is going on. I waited on a return email for 2 weeks. I ended up calling them. They said they did send me an email telling me they had approved a new TV. I checked all my boxes. No email. The man stayed in the line until I received a new email. They gave me 3 tv to choose from. I was taking a while to look up the reviews. By the time I made. My decision the tv I had to choose from were gone. Then I had a totally different one on the list. I'm glad I took so long to choose. I really didn't want a Samsung again. The tv I will be getting is an LG with 4.9 stars out of 5. My brother in law bought the exact same Samsung tv from Costco the day before we did. We is now having the bulb problem but he didn't buy the warranty. Make sure to always spend extra time and money to check reviews and buy the extended warranty.

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    Customer ServiceStaff

    Reviewed June 23, 2017

    I purchased a 40 inch TV in December 2016. A month ago it started flashing all of the sudden. Mind you, I barely use this TV. Maybe 5 hours total since purchased. I called customer service who told me I needed to bring it to a nearby repair facility. Then told me this repair facility is in New York. 4 hours from me. I told her there has to be somewhere closer. She told me I would hear from someone within 48 hours with what to do next. No phone calls. Life has been busy so I just called back 3 days ago. I was told by a rep that I need to mail this TV in, he would send me a shipping label within 24 hours and I would hear from facility to confirm they will be ready to accept my TV. Nothing. No email no phone call.

    Currently on the phone with human relations supposedly after speaking to a rep who put me on hold for 17 minutes and never came back, a rep who says because I refuse to drop the TV to the nearby facility (New York, 4 hrs away) that he doesn't know what he can do for me. He then transferred me to a supervisor and now customer relations and I am being told I need to mail it in because it is under 45 inches and at this point I don't trust them to not lose my TV. I have been on this call 2 minutes and counting. I'm fairly certain this service center is bouncing me to different reps saying they are of higher management and they are not because nobody can help me. I am tired of this. I will never buy another Samsung TV again.

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    Customer ServiceCoverageStaffReliability

    Reviewed June 19, 2017

    Approximately month ago I got a Samsung Ultra HD 40 in TV. It was very nice & was very happy. One day I went to turn it on it made a small popping sound on the screen had lines up and down with bottom of screen blurred. I called Samsung & they immediately warned me if there was physical damage to it it would not be covered... This should have been a bell going off that I would not be given fair customer service as I had not even told them the problem yet! Samsung wrote a repair ticket and I would have a call by next week of a repair shop. When I called Samsung back to ask the repair be done in another city then they had set up it was not a problem and would cancel the current repair ticket & would order a new one. They gave me a name of a new place to take it & that day I drove the TV over to the repair shop. 3 days passed & the repair guy called saying that he still had not received a repair ticket.

    I called Samsung back & the rep pretty much blamed me left & right for multiple things. He said that I wasn't suppose to drive the TV anywhere that the repair man was suppose to come to me. I said the why didnt the rep I talked to 3 days ago tell me that? Then he said that there needed to be more diagnostic (over the phone) test done before the repair was done. I said the rep did test with me... Reply was that they rep didnt do all of them. My come back was I did everything the Samsung asked me to do & that this is not my problem when I followed Samsung's directions. Then he tried saying that because I did take it in with out proper testing (again I did every step Samsung said to do) that they could not do a repair ticket. I said but a repair order was already written! After 45 min of back & forth he wrote a new repair ticket.

    Another 2 or 3 days the repair man calls & says Samsung will not repair because of a point of impact damage was done to TV. The repair man had warned me that Samsung's customer service had went downhill the last few years & dont be surprised that they wont cover repair & if I repaired TV it would cost more that buying a new TV. So when he called to tell me this I wasnt surprised at the denial but the reason was a surprise because my TV is up on the wall high & nothing is around it.

    So I called & talked to a supervisor & he of course wouldnt anything to help. I even asked to have another evaluation be done (because they only evaluate TV via pictures the repair person takes... Not off the opinion of the repair man who said there was no damage to the TV). So... here I am writing a review of a TV that only worked a month & am very disappointed in it & Samsung. I, also, found that others had same problem with TV & Samsung! It seems that Samsung has generic answers to get out of paying for repairs on there defective TVs. Hope you find this info helpful on what not to buy!

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    Customer Service

    Reviewed June 17, 2017

    Bought Samsung 75 in TV (model: UN75F6300) from Costco. The TV goes into on/off infinite cycle with clicking sound. Past the warranty duration. I have called Samsung services quite a few times and they are useless. Since they have not heard complaints for this TV, therefore, they will not fix it.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 13, 2017

    Had a Samsung smart 55 in TV Warranty 4 years... TV went out exactly in 5 years of purchase. When installing the new Samsung smart TV 55 inch... it was realized that there is no audio output. The only thing available is to use fiber optic sound output to an audio converter. The last TV, you could plug in the 3.5 audio out to go to the wireless earphones. The sound would stay on the main screen... and the phones would work. You could turn down the main speakers and just listen to the earphones. This way... I had better hearing with earphones and the wife could just use the regular sound output. Later, I could watch a movie with the main sound down and just use the earphones so not to disturb her in next room.

    Now, the choices are... use only bluetooth headphones and no in-room audio... Use only in-room audio... no earphones. Any bluetooth on... shuts off room audio. The other problem is the average engineer would make an earphone jack and plugging in the earphone would shut off the room sound. Having hard time understanding why Samsung and other TV engineers are not listening to and paying attention to the real needs of the public. Now that you have created a mess... make something that will help correct the problem.

    As it is today... bluetooth is terrible for sound... Plus you are making it an add-on expense. You now give us no choice for selecting audio. In a standard living room there is actually no reason to have to purchase an extra external speaker system or even a sound bar... especially a bluetooth sound bar. USA has an aging population, and there are lot with hearing problems... This faux pas... with the output selection is not appreciated and needs to be addressed promptly and solved.

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    Customer ServicePrice

    Reviewed June 12, 2017

    We had purchased a Samsung Series 6200 40 inch TV. We purchased it on July 20, 2015 from Best Buy. Last week the picture went black. We had sound but no picture. We are unhappy about this because it is only 23 months old. We went to the Best Buy where we bought it and inquired about what's going on. The TV is less than two years old. Needless to say, it is not them but Samsung.

    They offered to have it repaired but because it was 40 inches it had to be sent out. So we went with it. It was shipped out 6/8/17. Today we get a call stating that the main assembly was bad. It would cost $429.00 to repair. So, the question is, do we pay $429.00 for repairs for a TV we paid $429.00 for. Unfortunately I'm not an idiot. We told them not to repair it. I was going to write a letter to the CEO of Samsung but apparently he is having some kind of problems. The question is, would I buy another Samsung that may last only a couple of years. What do you think?

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed June 10, 2017

    I bought the Samsung SUHD TV, 9 Series, Quantum Dot Display, 138 cms on the 10th of May 2017, Delivered= 11th of May, Installed 13th of May. Almost within 2-3 weeks i.e 29th of May 2017 the TV Screen started displaying a purple line complaining about which on the 1st of June I was informed that it is a Panel Problem. Thereby concluding for a Replacement. After days i.e on 7th of June the TV Service Provider come and take the old one delivering a replacement. After that the Installation guys do not turn up until 4 days even after persistent reminders calling and complaining.

    On the 10th of June when they do come. The hole in the TV which is used for a wall mount is CROOKED thereby unable to fix the screw saying that it is a manufacturing defect and delayed the situation again. We have been told again the TV will be replaced but not given a proper time frame nor a proper explanation.

    First of all you do not expect a defunct tv within the two weeks of its installation. EVEN so the replacement, installation and a crooked TV is all the more dissatisfying. I expect a solution ASAP or a refund of the amount paid for the TV. I Do Not purchase almost a 2.5L TV to run behind the service providers for their service and efficiency. In conclusion the Product is a failure and the service received so far has been pathetic, I expect a reply at the earliest with a valid explanation and compensation for the due waste of my time and efforts.

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    Reviewed June 2, 2017

    The Samsung TV is all it advertises to be. We love the crispness of the picture and vivid color. Great TV with wonderful performance.

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    Reviewed June 2, 2017

    It has been an average TV. Hubby needed a larger one each time we have purchased a new one... lol. It is now in the bedroom but we don't use the smart part. I guess you have to now be smarter than your tv.

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    Reviewed June 2, 2017

    Have a 2 yrs old 55 inch Led Samsung smart tv. Love it. The only things I do not like are the optional keyboard, cannot figure it out and secondly no commercial volume control. The smaller cheaper samsung smart tv 42inch has it, go figure.

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    Reviewed June 2, 2017

    I bought a 32 inch tv 3 years ago and just bought a 42 inch tv last week. I think the product is excellent and I love the smart tv aspect. I am more than satisfied with Samsung and I would only buy a Samsung.

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    Reviewed June 1, 2017

    I had a 65" curve TV for 6 months. On one day it quit working I took it to Best Buy. First they inspect the TV and they find a very tiny line. The screen was crack. Well they exchanged for me. Two months later is happen the same thing but this time they saying that it is a physical damage and they can't do anything for me not even the extended guaranty. So be careful. I will never buy anything from Samsung not even from Best Buy. If anyone know a way to sue let me know. Has to be a way to do something. It is a lot of bad reviews online for Samsung. Thanks.

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    Reviewed June 1, 2017

    I really like my Samsung TV and it has survived a house full of kids. It's about 6 years old and it's a good tv. It is made very well. It has had remotes hit the screen and has not broken. It's been hit by toddlers and still works.

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    Reviewed June 1, 2017

    The Samsung Smart TV we own exceeds our expectations. Samsung has been a welcome addition to our home theater. The quality of the picture is second to none and the sound quality is exceptional with the highs and lower tones. The Smart Apps allows for us to connect all of our components with a central hub, something that a few years ago was only a dream.

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    Reviewed June 1, 2017

    Samsung has been my electronic vendor-of-choice for a number of years. I can count on dependability as well as excellent quality of video and audio! Whether it's an iPad or television, I feel I can depend on Samsung.

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    Installation & Setup

    Reviewed June 1, 2017

    My Samsung delivers all the requirements of a TV that I want. On receiving my Samsung HDTV as a fabulous gift, it took a little while to figure out what's what. But the on-TV, online instructions and customer support assistance was great! There are so many aspects to this TV, that even after almost a year, I'm discovering new functions and capabilities it has - It's a computer as well! The basics all deliver, i.e., sleek looks, color, picture, sound, etc. And having been introduced to DVR has me watching far more TV than I should be doing! I highly recommend the Samsung brand.

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    Reviewed May 31, 2017

    I purchased a new tv Samsung and it is the worst sounding tv I have ever had. How can you sell these tvs without normal sounds. This is ridiculous. I hear complaints all the time on these new tvs. Can't believe you can sell these and think that we have to buy extra stuff to make it sound normal. This really crap.

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    Verified purchase
    Coverage

    Reviewed May 31, 2017

    I bought new in box led tv at Best Buy. 20 days old it is now suggested by Samsung that my tv is ready for the landfill. Not covered under warranty because based on pictures I sent to them, damage was a result of impact to screen. I've been here the whole time and am not aware of said impact.

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    Customer ServiceCoverageSales & MarketingPriceStaff

    Reviewed May 31, 2017

    I will preface this review by saying that the TV (58" LED Smart TV) I am reviewing is TWO years old and therefore off warranty. That said, Samsung LED TVs are being advertised to last up to 20 years. I would have been satisfied if the TV had last 5+ years. After two years, a 5" white bar appeared across the entire TV (top to bottom). I called the "customer service" line and was instructed to take it to their authorized service centre. The service centre conducted their analysis and determined it would cost as much as buying a new TV (about $900). The service centre was amazed that something like this could happen within two years of having the TV and suggested I contact Samsung.

    Samsung ignored my email request, the online chat referred me to call the customer service line as they have people with more authority to cover the cost of repair. Despite REPEATED attempts to speak to a supervisor (or someone with more authority), the call centre staff would not escalate my call and eventually told me that he had "the authority to refer me to the authorized service centre in your area" - the same service centre that directed me to contact Samsung again. The problem with the TV is poor enough... TERRIBLE quality control, but to have the experience end with extremely poor customer service centre has left me NEVER buying another Samsung product again!

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    Customer ServiceStaff

    Reviewed May 31, 2017

    I had a Sony smart tv that didn't last a full year but Sony would not do anything about it. I will never purchase a Sony ever again. They were rude, barely spoke English, and not at all helpful. I purchased a 40 inch Samsung smart tv that is smarter than me. I'm working on figuring it out. Customer support is awesome. They have a place where you can authorize customer support Tech to take control of remote and help you with whatever it is that you're having problems with. Thank you.

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    Reviewed May 31, 2017

    I hate all my malfunctioning Samsung devices to be honest. They must be made cheaply because I noticed anything Samsung I buy malfunctions and breaks often and frequently.

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    Reviewed May 31, 2017

    We initially purchased the Samsung Smart TV to replace having to use Apple TV, which was a bit cumbersome and find the Samsung Smart very user-friendly. We have had a couple of these TVs, a 32-inch and a 40-inch for several years now without problems. The 40-inch went thru a short period of being difficult to turn on, for whatever reason but has outgrown this problem and is fine again. We use the Smart to access Netflix, Youtube and TED without problems. I would highly recommend this line of TVs and have in fact done so successfully with friends.

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    Reviewed May 31, 2017

    Have four Samsung plasma TVs and love them. First purchased a 70" plasma Samsung and loved the picture quality and sports viewing. So purchased three 40" Samsungs for our new home.

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    Reviewed May 31, 2017

    It has performed well and as expected. My Samsung is a small, 19 inch which is for my bedroom. I wish I had a larger one for my main television, which, at present, is a Sylvania 32." So far, the Samsung has lived up to everything I have been told by other users and I have been happy with it.

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    Customer Service

    Reviewed May 30, 2017

    I have this 3D set for several years now and never ever had any problems with it. They have a service dept that always helps you answer any questions. The 4 inch TV ("3D") has never give me any problems. This Samsung makes a good product.

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    Reviewed May 30, 2017

    Samsung has great products, and their TVs is no exception. Not the cheapest on the market but a good quality product. I own 5 Samsung TVs. Ranging in size from 32 - 80 inches. My oldest one is a 50 inch LED that's 6 years old. The picture today is as good as it was taking it out of the box 6 years ago. My newest is a 80 inch 4K Smart TV and we are very please with this purchase.

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    Reviewed May 30, 2017

    My expectation were meet and I've had previous experience with this brand. I bought 50-inch on sale for $300. Works as expected and good picture. I have an aftermarket surround sound that improves watching experience.

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    PriceReliability

    Reviewed May 30, 2017

    I have 3 Samsung TVs. They provide clean, bright and clear pictures and crisp clear sound. Good pricing, especially when you find them on sale. It's a reliable brand and highly rated.

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    Reviewed May 29, 2017

    We have a 7-year-old TV. It is a Plasma and although rooms with tons of light are not best. Overall, this TV has perform very well for us. I do enjoy the TV and its size.

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    Customer Service

    Reviewed May 29, 2017

    The Samsung LED 5 series, provides clean lines, style and shape to fit and enhance any living area. Its quick response and variety of features can keep you up to date on all events across the globe. Crystal clear picture, long-lived, easily programmable and endless options. After seven years on the wall there has been a wonderful relationship.

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    Reviewed May 28, 2017

    I have a 65" curved screen. The picture is beautiful and the remotes work perfectly. There is not a single angle in the room with a bad view of the screen. Also, it is an attractive television and fits into the room decor perfectly. It is simply a very nice TV.

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    Price

    Reviewed May 28, 2017

    My Samsung TV is an older model. I bought it second hand so it was a huge bargain in more ways than one. It's an HDTV and the appearance is appealing with a silver backing and side rims along with a shiny black frame. Even though it has a smaller screen compared to what is out there today, it is still grand. It has served me well for about 17 years now. It still has a great picture and many settings and features as well. Great buy for the price, performance, and longevity. It's on most of the day and night, so it is used very often. The performance is still going very strong after many years of service. I give the Samsung brand many, many thumbs up!

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    Reviewed May 28, 2017

    The pictures, & colors are just great. This brand does not break down like other brands. You get what you paid for. Some brands advertise how great their brand is but the minute you purchase them they start giving trouble. I hate to be ripped off by bad performance TV.

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    Reviewed May 27, 2017

    We have had no problems with this Samsung TV. The color is true to nature as are the faces of the actors. The detail is beautiful as well. The picture is clear and extremely detailed.

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    Sales & MarketingPrice

    Reviewed May 27, 2017

    The TV screen is too small and a 24" TV should not cost $200. It should be around $75 to $100. It should have 3D built in and have all the ports to hook a computer to it, a video game and anything else you want to hook to it. TV's cost so little to build that there is no reason why TVs should not be very cheap to buy. Most are built overseas where the workers make peanuts for a salary and the TV's companies are making a killing from the sales of the overpriced tvs.

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    Price

    Reviewed May 27, 2017

    Great product, works well and good price. Just make sure you have check out all of the products then check out what the BBB has to say. Also Consumer Affairs too.

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    Reviewed May 27, 2017

    One of the longest lasting TVs I have ever had. I own two Samsung TVs and they have the best pictures. The color is clear and have not had the least bit of trouble with it. The sound is clear and so easy to adjust.

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    Reviewed May 27, 2017

    I have had my Samsung TV for over 5 yrs plus without any trouble at all! I have other Samsung products, tablets and cell phones, and other tv's, we have not had any problems with any of them over the past 10 years plus. Our 46" TV was a floor sample from Best Buy and it has never given any bad picture or sound. I have faith in Samsung and look for that brand name when I shop.

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    Reviewed May 26, 2017

    Samsung TV has a great size and HD, love the picture quality, definitely love the large screen. Not crazy about the short skinny legs they put on the television base to support it and I had to buy a strap to prevent it falling over. Would have preferred a wider more substantial base on the television.

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    Reviewed May 26, 2017

    It's HDTV, but the picture is not HD unless it's hooked up to a cable provider. I've owned many TVs and my opinion the Magnavox by far has beat them all. I've had one downstairs in my family room for 20 years a big old box tv 40" and it's still working as good as day one. Not one issue with it either and the color is still great!

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    Reviewed May 26, 2017

    Samsung makes a great TV. Have had the Samsung TV for 6 years and have never had a problem. TV is a 60 inch plasma and has great picture quality.

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    Price

    Reviewed May 26, 2017

    My TV developed an issue after the initial warranty but my extended Samsung warranty covered the repairs. Sadly that repair required some discussion with Samsung's repair facility to get them to come to my home. They tried to say that I lived too far from their repair shop. My warranty said otherwise. Definitely buy an extended warranty with any electronic equipment and make sure the warranty is from the manufacturer as aftermarket warranties often reject your needs. Samsung has good quality when compared to other brands and the cost is comparable.

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    Reviewed May 26, 2017

    I have an older set (more than 5 years old) and have had no problems with its performance. The picture is excellent but the sound could be better. Samsung is clearly at the top of my list when it comes time to replace my current television.

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    Price

    Reviewed May 26, 2017

    The quality of this brand lives up to its name. I researched Samsung in advance of this purchase. It had a very high rating in all categories. We have had the TV for several months and it had performed as promised. I highly recommend this brand for its quality and pricing.

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    Reviewed May 25, 2017

    I have had the television for almost 9 years with good performance. The TV has provided a good picture and reliability except for one in home repair that was required several years ago.

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    Reviewed May 25, 2017

    Samsung TV is a good tv value, for the money. It was easy to mount, setup, & adjust and not hard to view. The Picture is good & sound is adequate. The remote is decent and the Smart features of this TV are easily navigated. A fine alternative to a 4K TV. Simple & good and so far no problems.

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    Reviewed May 25, 2017

    My Samsung TV is 6 years old. I have it on all day, nearly every day, and have never had the tiniest problem with it. I previewed at Best Buy but bought it from Amazon, so I didn't have to pay state tax and it was delivered right to my door. Any problems I have had have been with my cable provider (Comcast).

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    Reviewed May 25, 2017

    Not only is Samsung one of the top brands, it is also as good looking TV as you will find. Samsung TVs are as trouble free as a TV comes. Its colors are vivid and its black are great black. As far as its features it has all the features you could ask in a TV. The remote works all the features to make the TV do what you need it to do.

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    Reviewed May 25, 2017

    We viewed a number of televisions at the time of purchase and Samsung had by far the best picture -- very sharp and crisp images. In comparing prices we felt it was reasonable for the quality of the product. Resolution excellent. Was easy to set up. Have experienced no problems.

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    Verified purchase
    Reliability

    Reviewed May 24, 2017

    Purchased a Samsung Smart TV in 2014. Had it for 3 years and it suddenly started re-booting. Had parts replaced twice and still having re-booting problems. This has been going on for 3 months the TV works on some days and not at all on other days. I think this is a problem on Samsung's end, it seems to have something to do with software updates. We will never buy a Samsung product again, no help from their end. If you buy a Samsung product you may get 3-4 years from it if you're lucky.

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    Reviewed May 24, 2017

    I have been experiencing issues with the TV (Samsung Smart TV UN60F6300AF) turning itself on and off for the past year and a half. Recently however, it has gotten extremely worse and I can barely watch the TV. I paid $1000 for this about 3 years ago. What a waste. I currently have 2 Samsung smartphones, a washer and dryer, 2 TVs. This will make sure I never buy any of Samsung's products again. Can you say class action lawsuit?!?

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    Reviewed May 24, 2017

    It has good value for size and features. No repairs no issues in 5 years of use but sound quality could be better. Also, black frame is sort of reflective of light in room and very heavy but new ones may be lighter weight.

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    Reviewed May 24, 2017

    Clear, crisp image. Good color rendition. Weakest link is the sound. Dialog can be muddied by music or other ambient sounds. Works for us though.

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    Price

    Reviewed May 24, 2017

    Our family have been using Samsung products for a number of years. To date, we have not had a single issue with any of their products. We have four Samsung TVs and they are flawless... All are great. They play continually and provide great viewing at a fair price. Needless to say, we are a Samsung family.

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    Reviewed May 24, 2017

    I get a clear crisp picture every time, it is perfect size and easy to operate not just for me but for my kids as well. I could afford it. I got my money's worth finally.

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    Price

    Reviewed May 24, 2017

    It's a good TV. I have other brands in my home but the Samsung Curve is the best. This TV has a great picture, great sound and it's easy to operate. It was also a great price.

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    Reviewed May 24, 2017

    Samsung 48" seven years old and works without any problems. Wonderful TV. Good color and sound. I use the TV approx 6 hrs a day and it still runs like new. I will need to get a bigger one soon for videos.

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    Reviewed May 23, 2017

    Samsung has been consistent in bring new products to the forefront. The sound is great. Just wish the law regulating the sound for commercials would go into effect.

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    Reviewed May 23, 2017

    Personally, have a Samsung TV for many years, have never had any technical or mechanical issues. It still has a beautiful picture. Would love to have a flat screen. Have looked at several in the stores and the Samsung is still my favorite as far as having a bright color and a clear picture that appears real. Will buy a Samsung again!!

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    Reliability

    Reviewed May 23, 2017

    I have been purchasing Samsung for years and have never had any problems with them. Their TVs are reliable and have great pictures. We have numerous sizes and have never had to service them. Just get new ones to replace outdated ones.

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    Reviewed May 23, 2017

    Samsung products are well built and makes a great smart tv with great streaming options, WiFi or internet options and great pixels that make the viewing options very bright and sharp. The saving options help you build a wonderful library of stored movies and tv channels that are saved in its vast memory so my Samsung smart tv makes viewing my tv nice and simple. I've never had any problems with any products that I've gotten from Samsung - my TV, my washer and dryer that I lost to a house fire not cause by them at all. My electrical fuse box was the culprit that started that.

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    Reliability

    Reviewed May 23, 2017

    Samsung has always been reliable and offered cutting edge technology. All of my Samsung items, from smartphone to tv, I absolutely love! It continues to lead the way in innovation when it comes to smart house ie. all of the house can be linked and controlled on one app.

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    Reviewed May 23, 2017

    We have this TV for over two years and have had no trouble. The HD feature show excellent clarity. The size and clarity fits well within our living room.

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    Reviewed May 22, 2017

    Samsung model 6350 TV - 75" - This TV is only 4 years and 4 months old, purchased December 15, 2014 at Costco in Kanata, Ontario. The color on the TV is disappearing intermittently. The reds turn to dark grey, the people's faces are green, etc. The entire picture is almost lacking color. Should happen with a TV this age. Paid $3,700 for it.

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    Reviewed May 22, 2017

    We have three Samsung TVs. Two have failed (tuner issues) and there is no local official service in our Northern CA area. I found a local guy who would work on them. The remotes work intermittently as the buttons do not always function. Sometimes the voice and the picture are not in sync. If Samsung is going to sell their products in an area, then Samsung should be able to provide official Samsung service in the same area.

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    Reviewed May 22, 2017

    I have a 32 inch that I purchased almost 10 years ago, and even though it's only a 720 picture it has a very good picture for my needs. Now, my 55 inch I wish was much better with the picture, as at time it seems to give off not a very good picture quality. This television is 5 years old, and beings that it's a Smart TV, I thought that it would be of better picture and quality and a lot sharper. Well, my televisions are several years old, but they are in good shape.

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    Price

    Reviewed May 22, 2017

    I own 5 Samsungs, different sizes, and different quality. I like them all. When I got the last 2 televisions they were more expensive because they did more. When I turned one on I was mesmerized. It was like I was in the TV with the characters. Everything was so crisp. I was seeing the quality of a show that looked like it was taped in front of a live audience but the show was actually not taped that way. So cool.

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    Staff

    Reviewed May 22, 2017

    I got a small settlement 6 years ago, from an auto accident when I was injured by a drunk driver and we never had a new TV, only handoffs by my inlaws. I just went to Walmart and picked the best picture quality and paid cash and we could now watch Penguins' games without pulling our chairs right in front of the old TV. It's been great for more than 6 years and I have no plans to purchase a new one. There's no need to replace this one. Great picture quality and really clear.

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    Reviewed May 22, 2017

    I have not had any problems with the TV and we've had it 5 years. The picture quality is good and the appearance is comparable to other TVs its size.

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    ReliabilityEase of Use

    Reviewed May 22, 2017

    Samsung is considered quality and top of the line in electronics and they have a very cutting edge look and can always be singled out as Samsung due to color and design... Most likely you should not have any problems with the operation of your Samsung product. They're very reliable and last a long time... Furthermore they're easy to use and not complicated at all. Overall this my favorite brand and I'll stick with this brand always and recommend to friends and family.

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    Price

    Reviewed May 21, 2017

    60" Samsung tv looks good, nice size for money. But TV went out after 18 months and tried to get it fixed but it is too expensive to fix. Way too much money for the time it lasted. Had the same problem with our Samsung Refrigerator. Will not buy another Samsung.

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    Reviewed May 21, 2017

    We invest in many television sets and quality and the look are very important, there are brands I would never invest in again but this brand is terrific and no problems with the set. I like the TV and the look and quality is great. The color performance is of high quality as well.

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    Reviewed May 21, 2017

    I have never been disappointed with Samsung products and the two Smart TVs I purchased have been no exception. They both work precisely as stated and as anticipated with virtually no flaws so far. I am also rather amazed at the versatility of the brand as I continue to discover even more wonderful things I can do with this item besides just watching a program. I definitely recommend this item without reservations.

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    Reviewed May 21, 2017

    I have 55" Samsung smart T.V. for 2 year. I wish it came with a owner's manual, because I don't know how to used the smart package that came with it.

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    Reviewed May 21, 2017

    I love my TV. I have LG and Samsung TV. My Samsung TV is older than my LG, but works great. I am giving this TV a 5 star rating based on quality.

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    Reviewed May 21, 2017

    I have excellent experience with both my Samsung TV's. Excellent picture quality and trouble-free performance with no service required.

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    Reviewed May 20, 2017

    Purchased at Costco, never had a problem... Picture is great and wonderful! 65" and I feel like I am in a theatre. Also, sound is good and have looping for hearing problem, works great! I love this TV!

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    Reviewed May 20, 2017

    I have had my big screen for years without any problems. I can see so clearly and at times too clearly. Their televisions are of good quality, clear pictures, great sound and low-level power usage. I can see the golf ball fly when I am watching golf. I paid a lot for it over ten years ago and it still works like new. It does put off some heat but I appreciate it in the back TV room in the winter when I watch it a lot.

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    Reviewed May 20, 2017

    Samsung monitor built in 1997 still going strong. Colors are excellent, better than 4K TV's on the market. Always have had good experiences with Samsung TV.

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    Reviewed May 20, 2017

    The Samsung model that I own has always worked well and looks good in my home. I enjoy watching it. The one in my bedroom is wall mounted and looks great. Works well with the remote. The one my family and friends watch is in the living room and is the larger of the two. Works great.

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    Customer Service

    Reviewed May 20, 2017

    First of all it's Samsung one of the most despicable companies on the planet earth. Quite honestly I recommended you NEVER EVER buy anything from them. No customer service and built in obsolescence. There is no way to even clean the bottom glass shelf of their $3000 refrigerator which is a piece of useless junk. The TV better than the fridge, but the company is only about money grabbing. I have had endless dealings with them about my POS refrigerator. I learned the hard way... I hope you didn't have an exploding phone. You see... they don't give a **. Don't buy from them, don't trust them, they don't care about you.

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    Reviewed May 19, 2017

    I own 2 40" screen TVs and have purchased as gifts 1 19" & 1 32" screen. Very satisfied with the sound and picture. Have owned over 5 years with no problems. I recommend SAMSUNG to anyone who is thinking of purchasing a tv.

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    Reviewed May 19, 2017

    I have always owned Sony television until I purchased this Samsung. The picture and the sound quality are outstanding and are equal to the Sony, which I did not think possible. I own many Samsung products and are happy with all them.

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    Ease of Use

    Reviewed May 19, 2017

    If you're looking for quality, get the Samsung smart tv. It's our second one and since we bought it two years ago we haven't had a problem. It's clear and easy to use. It's user friendly, has great apps and easy to maintain.

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    Reviewed May 19, 2017

    After researching several different brands, I decided to purchase a Samsung. I am not disappointed with my purchase. The quality of the video and audio are great and the usability of the TV is very user friendly. The manual that came with it is very easy to understand unlike most brands. I have not had any problems with the functionality of my TV and I would highly recommend this brand to anyone looking to purchase a new TV.

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    Reviewed May 19, 2017

    I love my Samsung TV but paid too much for the extra 3-D feature. It is user-friendly and a very good looking TV. We like the curved sides.

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    Reviewed May 18, 2017

    Samsung is a very good company and I've had good results from using their products. I had a problem with my picture while unfortunately my warranty was over, the individual at Samsung took the time to help me assess what the problem might be and informed me the warranty expired but gave me a list of companies in my area I could contact to have the tv fixed.

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    Customer Service

    Reviewed May 18, 2017

    Samsung offer superior products and have decades of great products. I also own two Samsung cell phones and they have awesome customer service with all their products.

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    Reviewed May 18, 2017

    Looks good and was reasonably priced. This TV received good reviews so when I saw it on sale, I decided to buy it. This TV works fine but I also purchased a Samsung sound bar at the same time and it's in the basement because it stopped working.

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    Reviewed May 18, 2017

    Just a great, clear picture and never have any problems with it. Wish I could say the same about my cable company! I will always buy a Samsung brand T.V. This is my third one and always been very happy with it.

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    Staff

    Reviewed May 18, 2017

    My husband was an IT person and he researched many brands and like their performance the best. Samsung TV has always a clear picture. The soundtrack is usually clear as well.

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    Reviewed May 18, 2017

    Have had this tv for 3 years. Although this tv comes with all kinds of features, I only use the main tv channels. I do not use the remote that you can talk to, although, in the beginning I did on and off; it worked most of the time. I do not use the movie features, etc. as I am not interested in that kind of entertainment. But it has excellent color, sound and picture.

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    Verified purchase
    Customer ServiceCoverageReliability

    Reviewed May 9, 2017

    In May 2016 I ordered a Samsung Smart TV LED J5200 Series DIRECT from Samsung.com website. Received an email with confirmation and an order #. The shipping confirmation included the carrier name, (Not FedEx or UPS. Some off the wall service that I'd never heard of, AGS.) address it was to be shipped to, the serial # of the product, but no tracking number. That should have given me a clue that everything would go downhill from there. No delivery came. Called Samsung, got the name and phone # of carrier. I had to call them to find out why it had not been delivered. I was told they only come to my area once a week and they came but couldn't get in subdivision to deliver. Evidently the person who created the shipping label did not include the special instructions I had provided. That was a clue that I was in for more headaches.

    Another week went by and finally an unmarked white van with 2 guys show up with the TV. I have no idea if it had been riding around in their van the whole time or it had been taken off the first delivery truck and safely stored until the next delivery date. We were remodeling the room it was to go in so the set sat in the unopened box in another room. The box didn't look damaged so we didn't see the need to open immediately. When we were ready, we put the TV in the entertainment center, hooked it up according to directions... Got nothing. No picture, no sound. Thought we might have hooked it up incorrectly. Nope... That wasn't it. Thought it might have been a problem with our internet provider as this was the first Wi-Fi Smart TV we've purchased.

    Cable guy came out and got the same thing... No video, no audio, just a blank screen. Cable guy tried several electrical outlets... Nothing. He hooked up another set to same outlet we'd used with our prior TV and the one we planned to use with the new set. Worked perfectly. The brand new TV was obviously defective. So we thought... No problem, it's brand new under warranty, we'll take to a Samsung authorized repair shop. When my husband took it in he was told we needed a "ticket #" from Samsung authorizing them to repair it.

    Came home, called Samsung and that's when we found out their Customer Service Dept has absolutely no idea what they're doing!! We were given ticket # after ticket # because they insisted the set had to be serviced in our home. Well that's nice and convenient except we live in a rural area that has no other Samsung approved repair shop other than the one my husband had taken it to.

    Every time we called we got the same answer... "Repairman needs to come to your home". OK that's not going to happen so asked for a refund of the purchase price. Customer Service required a copy of our receipt. Samsung did not provide a regular receipt as if we'd gone into a Best Buy or other retail store. They only sent information via email... From Samsung.com with the order #, model number, serial number and shipping information. So I forwarded the original email I had received from Samsung with all the information necessary to show we had purchase the TV. I had paid for the TV with my PayPal Credit account (6 months no interest option) instead of a credit card or debit card. I could have also sent a copy of my PayPal statement. Nope. They INSISTED that I send the purchase "receipt".

    We went round and round and round over this for months. I asked repeatedly what type of "receipt" did Samsung furnish when someone ordered a product directly from their site Samsung.com... No one knew. Every person we spoke with had the same answer. And every time we called we had to explain the whole situation over and over. Supposedly their calls are recorded for training purposes. But they're not trained to make notes in an order when a customer calls with a problem. This went on for 3 MONTHS!!! The warranty was about to expire. Got a solicitation from Samsung suggesting we purchase an extended warranty. We even asked if they could send that info with the model and serial # on it then surely that's more proof of purchase. Nope. They all insisted on a "receipt".

    We were connected to their "escalation" dept for a resolution since the regular clowns in the Customer Service Circus didn't have a clue how to proceed. We got the same exact response... Got to have a "receipt". So all over again I sent the same email that had gone to half dozen CSR. The one from Samsung.com with the order #, model and serial number. Was told we'd receive a call within 2 days. Didn't happen. Here I must add that every time we called we had to go through an automated system, were out on hold for long periods of time all to get the same clueless response.

    So, called Samsung back for the umpteenth time. Got someone in the "escalation" dept named Nelson. Had to tell the whole story again... For the umpteenth time. In exasperation I said that all we originally wanted to do is have the thing repaired. But y'all won't let us take it to a repair shop. There is NO ONE that is going to come out here and look at it. Everyone wants a "receipt" to show we purchased a TV. Samsung needs to create a receipt other than an email so we can get a ticket # and Samsung needs to authorize us to take it to a shop for repair or refund the money. FINALLY this Nelson guy gives me a "ticket" number to take to the Samsung authorized repair shop.

    How much you want to bet that when we take it in there will be some excuse that whatever is wrong with it won't be covered under warranty and we'll have to go through this nightmare all over again. I suspect the TV bounced around in the van of the carrier that took 2 weeks to deliver it to us. If you DO purchase a Samsung product (I never will again) make sure you DO NOT PURCHASE IT DIRECTLY FROM SAMSUNG... Or you'll be sorry!!!

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    Customer Service

    Reviewed May 9, 2017

    I have had this 32 inch and 55 inch TV for less than three yrs. My 32 inch has been horrible, my 55 inch has had problems but fixable! I have called Samsung customer service twice on my 32 inch cause it won't stay connected to my WiFi, doing all this trouble shooting and it works for a day or two then it won't connect to WiFi. The customer rep, tells me me since it's older than a yr. the manufacturer warranty has expired! And that I need to take to get serviced out of my own pocket. Just like their phones and other garbage they make! They only guarantee them for a yr. because that's all they will last! Do yourself a favor and don't buy a Samsung anything! Or it might blow up in your face or blow up while you're washing your clothes or stop working when you're trying to start your morning! Never touching Samsung anything again. Mark my words ** gonna hit the fan soon for Samsung. They making cheap products and they starting to fail!

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    Reviewed May 6, 2017

    Bought a Samsung 42" Smart TV in 2011. One morning in 2014, turned it on the pic had a double image!! Called Samsung, they said, so sorry nothing that could do for me. So I called a TV repairman and he did his best to fix, but said a faulty part was to blame and the part from Samsung was 600.00 more than the TV was worth. Well, he corrected the double image but there is a visible line down the middle of the screen. Being a senior, and only have #SS I have no money to buy another TV. So I just live with this obtrusive line down the middle. Will never ever buy another Samsung product again!!! They suck as a company.

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    Reviewed May 2, 2017

    I received a Samsung TV as a GIFT and would rather have PAID for a better TV. This one can rarely if ever find the internet and has to UPDATE 2 or 3 times a week. I will NEVER buy a Samsung product, and if I receive one as a gift WILL RETURN IT IMMEDIATELY.

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    Customer ServicePriceReliability

    Reviewed April 30, 2017

    I bought my Samsung 65-inch Curved 7 series TV two months ago, all the sudden there is a yellow line straight down the middle. I called service, they log in and they see nothing, it's two months old and $1500+ tax me. I sent pictures of the yellow line and have to wait to see if someone will come and fix, my opinion this TV should be taken back and replaced, do not buy Samsung products, I knew it, everything they make is horrible. I just bought a kitchen full of appliances and I refused to buy their product because their wash machine catch fire like their phones, but yet I bought this piece of junk. Good thing I can afford another TV if I have to. But listen to me. Do not buy any Samsung product. Even if it's cheaper don't buy it. Total garbage.

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    Customer ServiceSales & Marketing

    Reviewed April 30, 2017

    Samsung led me to believe that there was a redeemable Google Play credit worth $125 with the purchase of my new TV UN65MU800DFXZA, but when I attempted to cash in this credit, their system told me that my TV model did not qualify for the credit. When I dialed their support number, they kept me on hold for almost an hour until I just gave up. Their phone support is nonexistent; I'm considering returning this TV to Costco as this strikes me as a bait and switch.

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    Reviewed April 27, 2017

    I purchased a Samsung 60" Smart Television approximately two years ago. Within seven months of my purchase the television begins continuous rebooting, I called Samsung and their support system was unhelpful. I turned the television off for two hours, and this seemed to correct the problem. However, this has been an ongoing problem for two years now. I did not purchase an extended warranty. I performed research and found that others also had this happen.

    I will never purchase another product from Samsung. I am sharing my experience here because others need to know what to expect. Hopefully, this review will help save someone money. Years ago I had a Sony Trinitron TV, it was old and outdated but it never let me down. Samsung should hang their heads in shame. Wouldn't it be more prudent to make a great product and have loyal customers that buy your wares? The only thing I can say for sure at this point is that I will steer clear of all Samsung products, phones included. I will not give another dime to a company that took me for over $800.00, even if the item is on sale.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 27, 2017

    Been a huge Samsung fan, I had purchased number of items in the past with satisfactory results. I had issues with my Samsung S6 (won't charge at all), which was fixed by Samsung under warranty. However it does not work the same, restarts/heats up but I just live with it. In Dec. 2016 I purchased 3 4K TVs (one 55-inch and two 65-inch: UNKS8000 model). Been a joint family we required 2 TVs. We opened one 55 and one 65-inch TVs right away and are still enjoying it. We had not set up our second TV viewing area and hence had not opened the box for the 3rd TV. Last week I opened the box and put the TV on a stand (no mounting involved). It looked beautiful.

    As I switched on the TV (yes directly out of the original packing and into the stand) to my horror I found it cracked from inside. The picture was blacked out in the area around the crack. I immediately called the ecommerce team to report the issue. I was initially promised a return and refund (cause this TV was discontinued wonder why?). After couple of days of no feedback, I called them up only to be told that the return was denied due to >30 day rule. I asked them what they would have done had my payment bounced after 30 days? Will they just forget about that?

    They transferred me to the Warranty Department and said they will definitively take care of it. Warranty Department was a bigger joke, just by looking at one pic from one angle they concluded it was a physical damage? How can damage happen in original Samsung packaging with no visible damage to exterior. How can a TV screen break in the inside with virtually no signs of damage/trauma on the outside? Are their TV so fragile? Or made of cheap material/faulty design. They charge premium prices and provide such poor quality material. During this time Samsung customer service was one of the worst I experienced and I would definitely not buy or recommend any Samsung products to anyone. Any Company that does not stand behind its products and blames the customers under the vile of physical damage should not be tolerated.

    Please mark my words. Do not spend 4 figure $ on their good looking but fragile TVs. Not just this aspect of it, I am facing issues with the so-called Smart aspect of it. Frequently Netflix app does not work, it gives an error stating to contact Samsung Care with some weird error. Their internet connectivity sucks. The internet is full of such reviews, wish I had opened my eyes before buying. Never again will I buy anything from Samsung. I am willing to take fight to the next level, I am willing to provide my TV to any group that is willing to prove that Samsung's theory of physical damage is so wrong. They have not only turned back a loyal customer, but also harmed their reputation a long way.

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    Customer Service

    Reviewed April 20, 2017

    We purchased a 55 inch Samsung Ultra HD TV and were incredibly disappointed. Not only was the quality inconsistent when viewing new programming but you pretty much can't watch DVDs or Blu-rays made prior to 2016. I have a bunch of DVDs manufactured between 2007-2015 and they all tend to look pixelated on this television. It was explained to me that there is a processing issue for Ultra HD televisions with earlier DVDs. But many Ultra HDs are equipped with options to make viewing these movies possible. This one does not have options that work. All of my movies, including things that came out in 2014, look pixelated when images move or when they are at any kind of distance. This completely ruins the viewing experience.

    Even the show, The Walking Dead, looks awful about 20% of the time (and that is a new program). The customer service was terrible. They take no responsibility. When I told them, if the TV can't reliable play DVDs from 2015, this should be clearly stated on the box or by the salespeople. They pointed to a "terms of service are subject to change at any time" statement. This was infuriating. Do not buy Samsung Ultra HDs if you want to watch movies made before 2015.

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    Punctuality & Speed

    Reviewed April 16, 2017

    I will not be buying another Samsung Smart TV. It is not smart, it's actually slow and should be described as handicapped, I know that that's not funny, it's not meant to be. This TV is so slow. I would recommend anyone looking for a TV, please do yourself a favour and purchase anything else.

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    Verified purchase
    Price

    Reviewed April 14, 2017

    We purchased the Samsung flat screen led tv, 3D, curve, 55" smart tv with all the bells and whistles on December of 2015. Very expensive plus took a 5 year warranty for several hundred dollars. It's only my husband and I at home with a little cat and on Tuesday April 4th we were watching tv and my husband left to go to the kitchen and came back and the screen started getting lines vertical and horizontal. The bottom left got very hot and all of a sudden it showed little cracks in the left bottom corner. We did nothing to cause this and they are telling me we did physical damage to the tv.

    There were to reviews and my husband also read it could be the thermal expansion and they did not want to hear that. They kept telling me it's physical damage. I will never buy a Samsung anything anymore. We were firm believers about Samsung as we have a 42" led tv since 2007 and had no problems. Very disturbed. I wonder how many more tv's out there are having the same problem.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed April 11, 2017

    I have previously purchased several Samsung TVs. Less than 6 months ago I purchased a Samsung 65 Inch Curved 4K Ultra HD Smart TV. I will never purchase another Samsung product again due to their misleading warranty policy and lack of customer service. Clearly their products are no longer being built at the same quality level of the past. I was angling the TV a quarter of an inch holding the outside of the screen and the entire screen cracked and there are black lines down the screen and sideways. I've moved this TV numerous times since I purchased it. I was transferred 4 different times and dealt with multiple automated systems only to be told they don't consider a cracked screen to fall under their warranty by policy. So a television that was a couple of thousands of dollars isn't covered even if there is a flaw in the product. Incredibly disappointing experience.

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    Verified purchase
    Price

    Reviewed April 11, 2017

    Samsung 78" 4K UHD Smart TV - UN78KU7500 - I purchased a 78 inch Samsung TV on 4/1/2017 from HHGregg. HHGregg stated that all sales were final but Samsung offered a one year warranty. This TV was a floor model. After 3 days, the TV picture stopped working and received a blue line across the screen (picture 1). I called to have a Samsung representative come out. They scheduled for 4/10. During the wait, over the course of a few days, the TV started to get an additional streak and picture still did not work (picture 2).

    The technician, who is apparently a contractor and not a Samsung employee from Home Service Network/Total Tech Solutions, (201) 672-9502, stated that there appeared to be a damaged screen due to the streak that occurred several days after the picture was lost. The TV was never dropped, hit, etc. There was no physical damage on the TV. The tech also admitted that there was no external damage and despite pictures indicating no external damage, the warranty was denied by Samsung due to "physical damage." When contacting Samsung, they said they did not have the pictures to review but denied the warranty based on "physical damage" assessment from pictures reviewed by someone else.

    I have attached pictures showing no physical damage and the evolution of the additional streaking over the 4 days waiting for service. I have owned the TV for 10 days and they refuse to warranty a physically undamaged TV that cost $3,000. They stated that it would be over $2,000 to repair. I have gone back and forth with Samsung and being cut-off at the supervisor level, not allowing me to escalate. I'm disgusted. Thanks.

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    Customer Service

    Reviewed April 4, 2017

    I finally save enough money to buy something for me. I'm a single mother with two boys. One with autism that demand a lot of time and money which is great cause I love them. Went to searching for good deal and came across this 40 in Samsung smart TV for 600 buck which was in my budget. I was so excited to bring the TV home. I enjoyed it for 11 months until it start flickering like it's going out so I said ok let's call Samsung. I called Samsung only to hear it's out of warranty and I have to pay to get it fixed. I told them I haven't had it a year. They said, "Go to store and get a bill of sale," so I did with no luck since I paid with cash. I use to be a huge Samsung lover. When I saw their logo I think good, strong company. I no longer feel that way. I has my LG TV forever with no problems. Samsung should stick with phone only. Their other products are garbage never again will I buy from this company. (Well I love their phones so phones only.)

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    Reviewed March 28, 2017

    I bought a Samsung soundbar for my 60" TV because the sound coming from the TV speaker was so bad. The sound bar shuts off several times a day for no reason. I bought the soundbar from Walmart in Washington PA.

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    Customer ServiceStaff

    Reviewed March 25, 2017

    I paid almost $500.00 for a Samsung UN40H5201A 40" Flat Screen TV, and wouldn't you know just a little over two months after the supposed warranty expires, the TV loses its Picture, and then 4 hours later it loses its sound. You can't even play a movie on it from another device. So I make a call to the store I bought from and they go, "oh it's out of warranty", I go "yeah, but you sold the TV", you should be talking to Samsung to be more Reputable company.

    A little math. You paid almost $500.00 to watch TV for 2 years and two months, to then have it just stop working. This is planned obsolescence, so they can do business in America, and defraud the poor working man out of his hard earned money. Samsung is nothing but a poor millennial business, not one person there has any business skill, and they just hold out their hand and try to defraud you out of more money.

    Samsung is not alone in this; Costco is a business criminal partner in these shenanigans, another bunch of incompetent business people. The Technician I spoke with on the phone what gunnies they were. Said "you're paying for technology". I said "the Cathode ray tube TV I had 3 years ago, worked for over 10 years, and was still working just fine when I gave it to someone else who could get some use out of it." Samsung Steals your money, then tries to either burn you up with their galaxy 7 cell phone. Think before you shop at a money.

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    Customer ServiceCoverage

    Reviewed March 23, 2017

    I bought a $4000 Samsung UN55B8500 TV. It has been giving trouble for some time, but out of warranty so I managed. I talked with Samsung and they say my case was the first case of this model having that problem. That's total CRAP!! It's all over the internet. Unfortunately myself like many others own a model that was not part of the class action suit against them. Samsung does not even offer parts to fix my TV now! Searching the internet looking for an answer to my problem, it appears there are even much newer Samsung TV's having similar issues. So with the issue being spread across several models of their TV's and spanning across several years leads me to believe what is obvious. The only common factor is Samsung.

    I splurged and bought a nice TV, but little did I know it would soon be plagued with issues. Maybe Samsung is pushing too hard for advances with development while not being able to produce a product that holds up to their standards. Or maybe they rely on their name. Samsung is huge when it comes to electronics. What if it was some smaller, less known company that had some of the issues Samsung has, including fires. I would find it hard to believe a smaller company would be able to pull through such troubles. But with Samsung covering such a large share of market purchases, their pockets are deep enough they cannot only survive but likely continue to thrive. Consumers are too focused on latest technology, so Samsung's troubles will soon be a distant memory once people get "googly-eyed" over some new release.

    I tried. I tried several times. Samsung has been no help. I was even giving them another chance when I was researching for a replacement TV. But with what I have found, I feel Samsung will not be one of my choices for a new TV. Not only that but I planned to replace my Galaxy S7 phone with the soon to be release S8. Guess I will be searching for something different for a smartphone as well. SAMSUNG, it's more than bells and whistles we are interested in. How about better quality? Irked.

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    Customer Service

    Reviewed March 16, 2017

    Purchased a 65 SUHD 4k 6500 series TV. Pixelates and blurs badly with any fast motion movies or sporting events. Also pops periodically like a static charge when changing channels. Samsung wants me to re-wire my entire house and replace every piece of electronics in my home with all new, and have placed the blame on everyone and everything except Santa Claus. Still refusing to do anything about it.

    Just purchased a brand new GE refrigerator, plugged it in and came back 3 days later to find the entire bottom liner of the freezer compartment cracked. GE says it is "cosmetic" only and will not replace or repair the fridge. Purchased a new LG dishwasher and it holds water in the bottom till it smells like rotting garbage juice. Now the smell has permanently permeated the insulation of the walls and will not go away. My dishes stink after running a load, due to a product design flaw. LG refuses to acknowledge the flaw and will not warranty the product. Will throw away a $1000 dishwasher.

    People corporations have crossed the line with their greed and are only selling one way out the door with (O) zero customer service. They are getting away with fraud at every level and there's basically nothing the consumer can do about it. The world has gone corrupt. It is buyer beware out there in the world. LG has set up their phones so you cannot even contact them, instead it routes you to number after number which will not let you call in a complaint. It is everyone for themselves.

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    Reviewed March 13, 2017

    My tv needs to fit within a built-in cabinet and the size 60" is perfect. Plus, color is excellent and sometimes I feel the picture makes me feel I'm in the room with it! Samsung provides a quality tv as well as other electronics - good reputation.

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    Reviewed March 13, 2017

    Purchased a Samsung 7 years ago and this tv has worked very well. The picture is life-like and amazes all who sees it. Samsung TV is a great value with far superior picture and sound quality compared to other brands. I would not consider any other brand when purchasing my next tv.

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    Ease of Use

    Reviewed March 12, 2017

    I have had a 35" flat screen for almost 4 years now and the only problem I have had is the sound is very low on start up. But, I think this is associated with my satellite provider. It is HD, provides a perfect picture every time, is very lightweight and the one move was very easy to set it back up by myself. The remote is easy to use also.

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    Reviewed March 12, 2017

    Samsung TV was a standard tv, no bells, no whistles. This was the cheapest one in a size I could handle with a name I recognized on Amazon.

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    Price

    Reviewed March 11, 2017

    Samsung Tv has competitive pricing and easy to find anywhere they sell TVs. There are many ways to display your TV wall mount, cabinet, on the ceiling, on top of a table, in your bathroom with a brace for hanging in different places which comes with the TV when you purchase it. Good acoustics by itself and spectacular with home theater. It is very easy to set up and it will take about 5 minutes tops. The visual effects are tremendous clear, colors are vivid and appropriate. The TV has all the modern conventional items you would expect a TV to have and more such as hookups for surround sound, your cable TV hookups, for your Blu-ray, for speakers in multiple rooms and all the other modern equipment that you might need.

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    Reviewed March 10, 2017

    We have 3 Samsung TVs and we have had no problems with them. The picture is so clear and you can see the skin texture of the actors. Our newest is a Smart tv and we enjoy the new features.

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    Reviewed March 9, 2017

    Samsung has been great with any/all questions and/or concerns and have got a customer for life. This being my first big screen and flat screen, I was nervous about issues I had heard of people having with the new TVs, but trusting Samsung to be as great as their phones was the best decision I made.

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    Verified purchase
    Customer ServicePrice

    Reviewed March 8, 2017

    I just purchased Samsung 55" Curved TV UN55KU6500F on the internet December last year. I called up for service due to fail of the screen issue. They were told will come in 2 days to fix it. Finally took more than 1 months to show up and walk out in 3 mins by took the picture of the screen. Next day morning called... "It is not in the warranty due to physical damage internally in side of TV." So warranty voided. I was on the phone numerous time to discuss about impossible of what they said was. But they still reply me to fix it myself with my own cost $1500 for the panel. I got the TV only $650. I strongly suggest not buying at Samsung TV. They have bad service and bad TV. Maybe in one point price is "good." I will never buy Samsung products again in the future. They don't honor their mistake.

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    Price

    Reviewed March 8, 2017

    The TV is great when it works. Look good but don't like the shiny look so much and no other choice. Size selection good because I like a small TV for reasons of space and cost and Samsung has smaller models available. The cost average and appearance decent. But, I've had problems with Samsung TVs. Had to send one out for repair after only months (the store replace it actually against official policy) but the next one with some problem I had to pay to ship the damn thing back to be repaired. One just plain didn't last as long as I would have expected. I've replaced two Samsung TVS! Would I buy Samsung again? I am not sure.

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    Reviewed March 7, 2017

    Screen size/value is competitive among quality brands. HD picture quality is as good as it gets. I prefer the legs on either side of the frame instead of the center pedestal - nearly all Samsung models have center pedestals. I like the narrow bezel around the screen, but the rear/down facing speakers can affect the sound in a negative way with some TV positioning.

    Remote needs to have TV model on it - I have several different models, but not sure which remote goes to each. May not matter until you have to deal with the smart hub (stupid hub) which is worthless and annoying if you prefer not to use it. It does things I don't want it to do, and does not give me control over it - 1) a translucent "Hub Update completed" pops up on screen. I can't make it go away with my DirecTV universal remote, and I don't want 2 remotes handy. 2) Changing channels having different resolutions causes the screen to go blank for several seconds. It is a common problem w/ Samsung owners, and the recommended firmware update does not cure the problem.

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    Reviewed March 7, 2017

    Our brand new Samsung has the sharpest picture. The whole family loves to gather and watch television in the living room now that we have this Samsung 4k TV. Its rich colors and great sound make for a very enjoyable viewing experience.

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    Customer ServicePriceStaff

    Reviewed March 6, 2017

    I had purchased my Samsung 65 in 4k, 3d tv, from hhgregg 1 and a quarter years ago. Thank god I purchased the extra extended warranty. So far I had to have the repairman 4 times, to fix various problems with the set. Start the sound went on it within 4 months, they came out repaired it. 3 months later again then sound went on the set. Again they had to put a sound board in the set. 6 months later no sound and no picture. They came out again, replaced the picture board and sound board. Repair man said, "All new parts, that should be it."

    Oh yea, well again sound went on tv. Called, they said it's a good thing I have extended warranty. Well last week, the picture went again. Now I have to wait 2 weeks. For parts. Great!!! I had asked Samsung and hhgregg to replaces the tv. They told me it's under warranty. To all future buyers of Samsung TVs, stay away from Samsung products. It cost me 37OO.$ for a tv set that justs sits there until they can send a tv repairman with parts out to my house. Nice, isn't it.

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    Customer ServicePrice

    Reviewed March 6, 2017

    This 70ku6290 Samsung tv is not designed for watching anything other than still pictures without any motion. The minute there is motion even the slightest the picture pixellates, blurs, shuffles. It is at its extreme when watching any live sporting events, or in fact when pictures change very quickly. If you like watching live NHL, NBA, etc this will be a definite hindrance. You will not be happy. In fact you will want to turn the set off. To make things worse, Samsung has a special "Sports mode" that is supposed to help with the pixelating, blur etc, looks like they already know about the problem.

    But here is the end to all end. If you turn the tv off, you have to reprogram the settings again for the sport mode (it does help a little). It does not retain any of the settings, it took Samsung 3+ weeks to finally realize that and advise me this is problematic with all series 6 tvs. Don't be fooled by the good price. It is not worth it. You are wasting your money and you will be frustrated with most viewing. Just don't buy it. Tell your friends. Trying to work with Samsung was a nightmare. Caught in their own lies the Better Business Bureau was informed and voila Samsung all of a sudden made a mediocre attempt to correct it. Unfortunately they won't even have the courtesy of a response.

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    Price

    Reviewed March 6, 2017

    Samsung TV is a little expensive but has excellent picture and huge screen. It also has an excellent smart hub good for watching streaming programs, and for accessing the web, YouTube etc. It looks great too!

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    Ease of Use

    Reviewed March 5, 2017

    The set was reasonably priced and has never failed us. It connect directly to Netflix and has always been dependable. This TV lets us jump seamlessly from Comcast to Netflix, picture quality is always good, and the remote and menus are easy to navigate. The set is now several years old and we did not expect it to perform so well, given what many of our friends and neighbors have experienced with their flat screen TVs. Over the years we've often said we are all happy with this Samsung and glad we bought it.

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    Reviewed March 5, 2017

    Samsung has been a dependable product and our family have been very satisfied with the laptops, TVs and phones that we have purchase. Thanks for making a dependable product that consumers can depend on with very little to no maintenance on a monthly basis. We have children from grands to adults using these products daily so we really are getting great service from Samsung products on a daily basis. No problems for several years.

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    Verified purchase
    Price

    Reviewed March 4, 2017

    We purchased a Samsung 32 inches TV about 2 1/2 years ago from Samsung TV at our local Target's Store. The TV now has faulty capacitors on the main board. Because it's no longer under warranty, we were given a number to a repair shop by Samsung Representative. The repairs would cost just as much as the TV. We googled this problem and saw there was a previous lawsuit and settlement (2012) against Samsung for the same problem.

    However, it's 5 years later and it's the same problem with hundreds (if not thousands) of customers who are out of their hard earned money for this same issue. This should not be. There should have been a recall of these TV's or as before, free service to fix the problem for consumers. We cannot and should not have to pay for another TV or for repairs on a TV that's under 3 years old, which has a longstanding manufacturing problem. We filed a written complaint (3/3/2017) with Samsung CEO complaint department and we await their response.

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    Customer Service

    Reviewed March 4, 2017

    I have been having a problem with Samsung. I purchased a 55" Samsung Curve Tv from Bj's wholesale on September 7, 2016. Around February 20, 2017 (6 months later) I noticed green lines on my TV when I turned it on. I called Samsung and they sent out a technician that week to come by and look at it. The technician automatically said there's a crack internally INSIDE the screen which was considered physical damage and the warranty will be voided. But told me to wait until they look at the pictures and call me back with their decision. I explained that it could not be possible that it was physical damage. Nothing was ever thrown on this TV, it's been connected to the stand for the past 6 months in my spare room that's not used often.

    Samsung called me back and said they cannot fix the damage. It would have to be out of pocket, around $700 for the repair. Now I was extremely frustrated because I called many times to explain to them and spoke to 2 supervisors and told them that I have done research and this has been an ongoing problem with their TV and it is caused by thermal expansion. I got ripped off. And it really bothered me that I have only had this Tv for 6 months, and not only that but they also accused me of physical damage. When I did my research a lot of people had the same Exact problem. It cannot possibly be our problem, that they are selling us faulty items. Hard earned money should not have to be thrown away because Samsung does not stand by their warranty and consider many things physical damage just so they won't have to be responsible in the repair. - A Frustrated Customer that will Never buy a Samsung product again.

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    Price

    Reviewed March 4, 2017

    It always works when I turn it on. My Samsung TV is a good TV but not perfect. There's only one thing wrong with it. From the first day I set it up, there are black smudge marks on along the right edge and at the bottom of the screen. Mostly the screen is clear and the smudge marks are usually not noticeable because they get blended in among the moving images, but sometimes they are noticeable and it can be annoying.

    I could've returned the TV but I had just returned the first Samsung TV I bought because it stopped working. I would turn it on and there was no picture or sound, just a black screen. So this WAS the exchange TV from that purchase and I didn't feel like exchanging it again so I kept the second one. Besides the smudge marks on the screen, it's got good sound and a good picture. It cost almost $1000 and as I'm writing this, I am annoyed that I didn't get the most bang for my buck even after exchanging it for a different TV.

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    Samsung TV Company Information

    Company Name:
    Samsung Computers and Monitors
    Year Founded:
    1938
    Country:
    Korea South
    Website:
    www.samsung.com