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Samsung TV Reviews

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About Samsung TV

Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.

Visit www.samsung.com/us
Pros
  • High-quality picture and sound
  • User-friendly interface
  • Good customer support response
Cons
  • Frequent power issues reported
  • High repair costs after warranty

Samsung TV Reviews

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    Page 30 Reviews 4130 - 4280

    Reviewed Dec. 13, 2009

    Shame on you Samsung! I bought a 40" Samsung 1080p LCD HDTV 15 months ago. When I turn it on, there are purple dots all across the screen. I have to power it off and on again for them to go away. They just started appearing out of the blue one day. A few weeks later, the TV started having issue powering on. When I turn on the set, it comes on but without a picture, then it turns off, then it turns on again, then it turns off again, and it continues to do this for about 7-8 minutes before finally coming on with a picture. I did some research online and what I discovered was shocking! Google "Samsung purple dots" and you will find many Samsung TV owners writing about the same issue. It's called power cycling and it's caused by faulty hardware, capacitors to be exact. Samsung apparently used 10V capacitors where a minimum of 15V-20V should have been used. Over time, the capacitors start to fail. The results are the purple dots and power cycling issue. Samsung guarantees the TV for one year from date of purchase. Since I purchased my TV 15 months ago, it's three months past warranty. Needless to say, I purchased a 3-year extended warranty when I bought the TV. I thought I was covered.

    Unfortunately, both the company I purchased the TV from (PlasmaBay.com) and the warranty company (RepairTech.com) have gone out of business. I felt like I'd just been punched in the stomach. Desperate, I called Samsung and politely explained my plight. They politely told me there was nothing they could do. I am extremely disappointed. I spent $1,400 on a Samsung TV that lasted only 15 months. I feel cheated and I think many people would feel the same if this happened to them. This is absolutely unacceptable. Samsung should stand by their product and customers. Shame on you Samsung! It's sad to see that I am one of hundreds of consumers who are experiencing this issue with their Samsung LCD or Plasma HDTV's. I used to love Samsung but I feel that I have been let down as an electronic consumer. Therefore, I will exercise my economic freedom by steering clear of any Samsung products. Likewise, I will advise my friends and family of my horrible experience. Do your homework. Research before buying. Don't buy Samsung! Thanks for listening. Samsung, if you even care, you can reach me at **.

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    Reviewed Dec. 12, 2009

    I purchased a Samsung 42" HD TV in 2008. After 14 months, the screen went bad so I called the extended warranty phone number I had been given. On April 24, 2009, Stone Electronics, a local firm (Columbus GA), picked up the TV and promised a return in 7 to 10 days. I got the TV back on June 8, 2009. In October of 2009, the same problem arose. I again call the extended warranty line and was directed back to Stone Electronics. Stone picked up the TV on October 26, 2009. It is now December 11, 2009 and I still have no TV. Repeated calls to HH Gregg where I purchased it from, to Stone Electronics, and to Samsung get no response except, "It's not our fault."

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    Reviewed Dec. 11, 2009

    I bought a 42 inch Samsung LCD TV model LN-T4053H from Sears about one a half years ago. It quit turning on properly about a month ago, either by remote or on the console. It takes several tries at least. Shabby. I have had TV's that worked for decades and more without a problem. And this was by far, my most expensive set.

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    Reviewed Dec. 10, 2009

    I purchased a Samsung HTDVD 7200. When I received it, I could not connect to Netflix or Pandora. I did all of my homework prior to calling Samsung Repair. I was told immediately that it was a Netflix problem. I called Netflix and they ran me through a series of tests. Once again, Samsung passes the buck, so he connected me to Samsung. I spent a great deal of time. First, they were going to send a technician out. Then they said, “We can’t do that. You’ll have to send it to New Jersey.” I asked for a repair facility closer and she said there was one in California, but it has to come to New Jersey. When I got my UPS label, it said California, which is where I sent it. Turnaround is more than two weeks. I did not document this time period, but it was two weeks.

    I plugged in my wireless adapter into the wireless adapter port and it does not work. I plugged it into the side port (used for other devices) and it works. I called Samsung and they said if it works in one port, then don’t worry about it. Both ports are supposed to work. I stewed on it for a couple more weeks and called Samsung and demand that I get some service on this. I have been hung up on by US Samsung employees more than five or six times. When they don’t know how to do something, they disconnect you. I finally got a hold of a girl in NJ that gave me authorization to return it to the repair facility. I asked for a new unit that this one is a lemon.

    Eventually, she decided that it will be repaired and that nothing else will be done. I said, “Okay, send me my repair label.” She gave me the address and I asked where the label was. She told me that Samsung only provides shipping one time for repairs. When I threatened to contact consumer groups and the AG office, she reluctantly sent me a label. For the next couple of weeks, I once again stewed on this, and then reluctantly I shipped out the device, knowing it will be 2+ weeks before it is returned. Since I purchased this device a couple of months ago, it has been in the hands of Samsung about as much as in my hands. When I sent the repair ticket the last time, I put a letter in the box about what was not working and sent a copy of that letter to the US CEO of Samsung in New Jersey.

    On December 4, 2009, I received the notice that my equipment was repaired and shipped second day air from California. I called on Monday 12/7/09 to see where my equipment was because it didn’t show up on the UPS number. Once again, I was lied to by Samsung. I received the equipment on December 9. Last evening, I worked about 4 hours trying to connect the device wirelessly to the router. I tried to call Samsung. No one was available at those hours.

    Today about 11:30, I contacted Samsung, talked to tier 1 technician, was referred to tier 2, and then after spending 90 minutes on the phone, the tier 2 technician tried to pass it off as my wireless provider, not a Samsung problem. I told her that I have two computers, a printer, telephone, Roku that all operate perfectly on WiFi. She said it’s not the device. I asked for 5 minutes to test something. I plugged my Roku device into the connection on the TV and the power supply, pushed the button and it worked perfectly. Then, she said that she would put me to a level 4 person. I said that no level would fix this because it’s not working. I was told by her that a Level 4 tech would contact me in 24 to 48 hours. I told her I am lucky to be retired and I do not appreciate being a prisoner in my own home by Samsung to wait on the phone. The last technical reference number I have is **.

    I contacted Netflix to see if they had any additional Samsung numbers for me to call and they did not have any more numbers. He wanted to know what the problem was and I said the Samsung device is not working. “What’s not working?” he asked and I told him the story. As I told him the story, he documented it on their computer. This equipment is a lemon and needs to be replaced today. No more hours on the telephone and waiting for technical support to call.

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    Reviewed Dec. 10, 2009

    My 20-month old $1200.00 TV (LNT4061F) is gone. It will click while watching a show and it takes 15 to 20 minutes for it to come on. Sometimes there are lines on the screen and sometimes the color is jumbled.

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    Reviewed Dec. 10, 2009

    I cannot believe how Samsung is getting away with this! I purchased a 42" LCD TV in December 2007. I didn't get the extended warranty (thinking that TV's last for at least 6+ years, at least my previous tube TV's did). Well, I learned the hard way! I spent $1,800 on this TV and I have just found out that I have to replace the power board because it won't turn on and it takes 5 minutes (after all clicking noises). I called customer service and of course, useless! I even requested to speak to a manager and the girl hung up on me (the nerve). The second time around, they gave me a number for the local authorized dealer, where they told me that it was going to cost me $250 to buy a new power board.

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    Reviewed Dec. 10, 2009

    Calling Samsung customer service is useless. They want to send a tech out that costs a minimum of $300 just to look at the thing. Then, they want to charge you to take the TV to their shop (another $200) and $200 to replace the entire motherboard. So do the math - $700! I fixed my own $6! Yes, $6! After reading what others did, replacing the two 10v caps did the trick. And you can replace the volts with equivalent or higher. So, I put 16v's in mine and it works like a dream now. Personally, I figured what did I have to lose?! Glad I'm a very industrious woman!

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    Reviewed Dec. 9, 2009

    I bought the HPT-4254 in Summer 2007. TV power supply continuously clicks and never turns on. I called Samsung and they were useless, unhelpful and uncaring. Prior to this, I had recommended Samsung to a few friends who ended up purchasing TV's. What a mistake. Now, I must live with the guilt of recommending a shoddy and unreliable product.

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    Reviewed Dec. 9, 2009

    We bought this Samsung 40" LCD TV 1080p in 2007. Little more than a year after, it started giving problems such as red grains and delayed power on, etc. First, we thought probably because of the voltage in our house and we went overseas and got carried away. We were so busy to worry about this, but now the problem is real bad and we have to sit long time, waiting for the TV to display anything after switching the power on and the red grain come and off too. So, I started researching online and found out so many people has the problem. We have small old type TV and it's still running with no problem. We spent over $1,000 for this and we get to use it only for a couple of years. I really wish someone help us to get the money back. We don't want to run behind the technicians and then again problem and again calling. We have no interest in that.

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    Reviewed Dec. 8, 2009

    We purchased a Samsung HPT4254 about two years ago. We are having the same problem as everybody else on this website: power supply, TV won't stay on, and just clicks and turns off by itself. We paid over $1,000 just two years ago and Samsung will not do anything about this defective TV. How is it that so many people have the same problem and Samsung doesn't have to do anything about it? If there are any class action lawyers out there, please look into this case.

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    Reviewed Dec. 8, 2009

    My Samsung LN-T4665F 46 inch LCD TV has started clicking, which is a symptom of bad capacitors on its power supply. I am quickly discovering that this is a wide spread issue. I don't appreciate paying $1,500 on a TV and having problems a year and a half after purchase. Hopefully, there will be a recall or a class action lawsuit. For the record, I had the unit's motherboard replaced already because of a different issue. Fortunately, it was under warranty for that. I haven't tried contacting the company as of yet.

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    Reviewed Dec. 8, 2009

    On 5/31/07, we purchased a Samsung 56 inch DLP HDTV from BrandsMart. Just a few days before the 1 year warranty ran out, the lamp quit working. Samsung sent a repairman to our home 2 weeks later who replaced the lamp. In October of 2007, the TV began to whine loudly before turning on and took much longer to "boot up". Then, while watching something, the screen went black. The lamp had gone out again just 4 months after being replaced. Same thing happened in June of ‘09, October of ‘09 and 12/3/09.

    So in 18 months, we have gone through 5 lamps! So, now the lamps are lasting less than 2 months and even the Samsung repairmen and their phone support reps admit that it shouldn’t be happening. Samsung has replaced all but one of the 3 lamps. This most recent time, when I called them, I was offered a replacement for the TV. Then a few days later, I was told the rep that offered was not authorized to do so and that it is not their policy to replace a TV that is out of warranty.

    They offered me a refund, which is less than half of what we paid for the TV and we can’t get a comparable sized TV for that. The woman on the phone told me that they had already been gracious by fixing the problem so many times. What? They sold us an obviously defective product! Investing this much money in a TV is a long term investment, not 2 years! I’m never buying or recommending a Samsung TV again! We are out of money spent on what we thought was a long term investment!

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    Reviewed Dec. 8, 2009

    I bought a Samsung 42" Plasma TV in October 2007 and I began having problems with the TV in May 2009. I looked at my paperwork and I had the warranty certificate which clearly stated that Plasmas had a 2-year warranty. I called the toll free customer service number and they told me that I only had 1 year warranty no matter what the paper said. After speaking to 5 representatives and 2 weeks later, they authorized the repair.

    Two weeks later, the repairman finally had the parts and repaired the TV (they said it was probably the motherboard which, I've read many people have had problems with it). Three weeks later, I had problems again with the TV. It works fine but It cannot change channels so I can only use it for video games or movies. I contacted Samsung again before October '09 and they told me that they will not cover the repair and what they had done was a one time repair. I told them that according to my warranty certificate, they were supposed to fix it and offered to fax it to them, but they did not want to and refuse to pay for any repairs. I contacted the same repairman they sent and he told me that it was probably the motherboard and the minimum cost will be about $300.

    I will not ever buy a Samsung product. I have older televisions that have withstood overseas moving and they have never had a problem while this one did not even make it to 2 years without having a major problem.

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    Reviewed Dec. 7, 2009

    My 18-month old 40" LCD 1080p television just quit working. On this site, I've read hundreds of complaints from other consumers with the identical problem. In my case, while watching TV, the picture would suddenly go to static (once white, with vertical bars, once green, once blue) and the audio would go to full-volume static (white noise). Each time, I would turn the television off and it would then come back on. Today, the television will not turn on at all. This television cost over $1,200 on sale. Considering that this is a known problem, Samsung should be required to provide service for this problem outside of warranty.

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    Reviewed Dec. 7, 2009

    On June 23rd of 2009, we purchased the Samsung UN55B8000XFXZA from our local Sears store. By the middle of July 2009, the TV had dark corners and white clouding. I contacted Sears and they said we needed to contact Samsung; here is where the trouble starts. I started contact August of 2009 and finally on November 12th of 2009, they decided the TV could not be repaired after an exchange of TV and 3 different repairmen coming to fix the unit. They agreed to send a truck to pick up the bad TV and then would send refund.

    Today is December 7th and I have just been on the phone again with them. They will no longer give me a time frame of when the TV will be picked up, and I cannot get my refund until the TV is picked up. The price of the TV was $3,637.99. We went and purchased the 55" 8500 series TV in the meantime so we would have something to watch thinking the TV and refund would be taken care of in short order - I guess not. I now have $8,000.00 tied up in 1 defective TV, and for the time 1 good TV and can't get an answer from Samsung.

    I am completely disgusted with this company and will never do business again with them. Where do I go to next to get my money back from these people? Do we as consumers not have any rights? And by the way, I also have a 46" Samsung TV bought in June of 2008 and I am now having problems with this set not turning on and dots on the screen sometimes; sounds like the same defect as everyone else online. For now, it still runs after taking 3 minutes to turn on. When this TV quits, I will be buying from another company.

    Biggest thing now is how do I get my refund; the TV is ready to be picked up. How many weeks should this company be given to honor what they told me? I have a bill to pay for another TV and no refund as promised. I have to borrow money with interest to keep my name good and pay my bill. There must be a time limit.

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    Reviewed Dec. 6, 2009

    I have the same problem as described by thousands of consumers. Outside of my warranty, my Samsung 42" LCD TV begins maniacal power cycle problem. It takes 20-30 minutes for picture to come out, keeps power on and off and there's a clicking sound that's the same as everyone else here. It's a complete fleecing on customers. This issue was known before TVs were shipped as admitted by Samsung representatives.

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    Reviewed Dec. 6, 2009

    I am among the many, as I have found out on the internet, that has had a problem with a Samsung 40" LCD TV. After doing my research about televisions, and even though it was about the most expensive of the models available, I bought the Samsung because of the ratings it was given. After less than a year and five months (and less than five months out of warranty, I might add), it has a problem that sounds like a manufacturing defect. It now takes about two to three minutes to turn on after fits and starts, alternately trying to turn on (with characteristic sound and blue light) and then silence and no "blue light special."

    Needless to say, I am extremely disappointed with the short life of the product. Samsung apparently cut corners by using inferior electronic components, which do not stand the test of time. I have asked Samsung by email, which will probably go unanswered, to extend the warranty period beyond 12 months in good faith. So much for not purchasing extended warranty coverage. The rule was that purchasing such insurance was not necessary since electronic circuit boards do not go bad and if defective, will show themselves in the first few weeks.

    I wish I had not told my son, who also purchased a Samsung about ten months ago, how pleased I was with mine. He was wiser than I, however, and purchased the extended warranty. Will I buy Samsung again? Not a chance as I know now they use inferior materials in their products. I have not yet taken the TV set to be repaired, but from what I have found on the internet, I'm looking at about a $300 repair bill, almost a fourth of what I paid for the set.

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    Reviewed Dec. 6, 2009

    We bought a 47" LCD 120Hz 1080p TV from Circuit City about 18 months ago for $2,000+. It was a great looking TV that produced a beautiful picture. Within the last few months, it started making the clicking sound before it actually powered on. First it only took a few seconds, then progressed to a few hours, and finally it won't power on at all. As I read the same complaint over and over about Samsung LCDs, hopefully something can be done legally. I did not purchase a TV for this much money to use only for a year and a half.

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    Reviewed Dec. 6, 2009

    There's a constant on/off cycling of my TV (Samsung LN-T4061F) when I power it on. It clicks on (blank screen), blinks a couple of times (red dot on power button), turns off, then repeats this cycle 8+ times and now takes over 2 minutes to actually power on. The TV is only 23 months old and after investigating various on-line forums, this is obviously a widespread problem with Samsung televisions. The repair will be $300-$500 and Samsung says "too bad" and "sorry". Samsung should be stopped from selling products with sub-par electrical components and should be forced to repair these televisions.

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    Reviewed Dec. 6, 2009

    I had my Samsung TV repaired to the local Samsung dealer, where I purchased it from. He told me he can repair it in a week. The engineer from the company came but he did not do so. He told me and my other family members that sometime parts are not available and engineers don't come. It took them six months. Now, he is saying that I take another TV because the TV cannot be repaired. I've decided I will never buy any Samsung product and advise all never to buy any product of this company. Their service is very poor.

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    Reviewed Dec. 5, 2009

    I purchased a 50 inch Samsung DLP less than two years ago. After a week of using the TV, it started to mess. It would take longer and longer to start. I had to get Circuit City to come exchange it and the new one was doing the same thing over and over. They told me that is the way the TV is. I purchased the TV Black Friday of 2007. I went on Samsung website and filled out the form. No one contacted me and it has been over 3 weeks now. The TV is making a very loud noise and vibrating. I called a local repair place and it would cost me $359 to get the TV fixed. I am out over $1,000! Now I have to pay another $359 to fix this TV. I will never purchase anything Samsung and I will tell all my friends to never purchase anything Samsung! They suck; bad product and a rip-off.

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    Reviewed Dec. 5, 2009

    I've been reading about the Samsung LCD TV. I paid $3,000 for mine 1 year ago. Now, it is taking about 15 seconds to start and showing some different colored lines all over the screen. So please if someone knows a lawyer… that way we can altogether take Samsung to court and get, at least, our money back. We got to be together in this matter, so let's sue this company.

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    Reviewed Dec. 4, 2009

    Great! After reading all of these complaints (hundreds ) just within the past few months, I'm really depressed to feel compelled to add my complaint to the pile. It's the same old story - I paid $3500 three years ago for a Samsung 52" Plasma (HP-S5053/S4253) from Circuit City (of course they're defunct now) and the picture yesterday decided to go all red-blue-purple just all of a sudden. No problems were up until then. Based on everyone's nightmare with Samsung's Customer Service, I hesitated to even call. They'll just tell me I'm on my own anyway. So now I have a 90 lbs. black box hanging on my wall. Yes, never again with Samsung and you bet I'm telling everyone I know. I don't know how we get a class action going but we've got a good case.

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    Reviewed Dec. 4, 2009

    I purchased a 61" Samsung DLP in 2005 for $4,200. I purchased a 3-year extended also. We liked it so much that a year later we purchased a 42" DLP for the basement which we rarely use. Well, the 61" has died; I had already replaced one bulb a year ago. It had all the symptoms of another failed bulb, but after I replaced it, I still get the three flashing lights. I did some research and thought it was the ballast. I replaced that and nothing. Then I tried the color wheel, same thing.

    Now I have a huge paper weight that I'm dumping more money into. When it broke, I pulled the one from the basement up so we can watch that one. Well, within a couple of days I had the pixel issue. Now my 42" is covered with white dots and is virtually unwatchable; over $5,000 in TV's under 5-years old and nothing but problems. Samsung is supposedly going to take care of the 42" and I am waiting for the phone call to set-up an appointment. I think I'll sell the 61" for parts and buy an LED after Christmas. Never again with Samsung; I would be a willing participant in any class action suit to reclaim some money for a new TV. I’m horribly disappointed.

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    Reviewed Dec. 4, 2009

    I purchased a Samsung 42" TV 2 1/2 years ago, and the screen has now started to produce white dots. Every day I turn on the TV, more white dots appear. Apparently, this is a problem with the Samsung TV because Customer Service has assured me someone in Repairs will call me in 1-3 business days to look at the TV and cover the cost to repair. I will keep everyone posted.

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    Reviewed Dec. 3, 2009

    My Samsung LNT4661 HD TV went black. We have audio but no video. I have made 10 calls to Samsung, sent my receipt in the amount of $2500 and Case Management closed the claim number without even calling me. They recommend Complete Electronic Specialist in the Houston area and they don't return my phone calls. There are numerous complaints regarding this and Samsung or the repair company do not return phone calls. I am a year outside my warranty and did not buy the extension but obviously this is a known problem. I would never buy a Samsung product again.

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    Reviewed Dec. 3, 2009

    On 1/21/07, I purchased a 27-inch Samsung LCD TV for $999 from Best Buy. I did not purchase the extended warranty. In September of this year, the screen went black and has never worked since. When I called Samsung, initially, they gave me the name of a Samsung authorized repairman. He told me it would cost $700 to repair. He said he sees this issue all the time with these TVs. When I called Samsung numerous times to express my disgust, they said since it's past the 1-year warranty, there is nothing they can/will do. After doing some research, I found the same story as mine all over the Internet. I just can't believe that a company as big and well known as Samsung chooses to do business this way; and furthermore, I can't believe they can get away with it! How is it ok to sell a TV for $1,000+ that only lasts two years? I also can't believe a company like Best Buy continues to sell them. I actually purchased this TV on their salesman's recommendation. I will never do business with either company again and pray that someone does something to help all these people who have been wronged by Samsung.

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    Reviewed Dec. 3, 2009

    I purchased a 52" Samsung TV (Model # LN52A650) for $3,000. After 15 months, the TV will not turn on due to a power supply problem. Samsung has offered to repair but failed to deliver in 4 weeks. Finally, they admitted that they do not have a warranty repair facility in Charlotte, NC, so I would get a replacement. One more month passes and no replacement has been received. I have called Samsung weekly and on 5 occasions they indicated they would call me back. They failed to call me back in a week's timeframe on each occasion. They refuse to allow me to talk to a supervisor. They still cannot tell me when my TV will be fixed or replaced. I will never, never buy another Samsung product. If anyone wants a class action suit for this Samsung problem that is all over the internet, please count me in.

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    Reviewed Dec. 2, 2009

    I purchased a Samsung 46-inch LCD TV less than a year ago and now it clicks before going on. I guess it won't turn on soon. Samsung said that there is nothing they can do since the warranty has expired. What a racket!

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    Reviewed Dec. 2, 2009

    My wife and I were happy when we purchased our 42" Samsung LCD Flat Panel TV from ABC Warehouse. We purchased the Samsung 42" over the Sony Bravia of same size because we were told that this Samsung 42" TV Model LNT4069FX/XAA was a Consumer Digest Top Choice for 2008. We were oblivious of this sort of information until the salesperson showed me a printout proving those remarks. We purchased the TV in spring of ‘09. It's now December '09 and our TV has started the slow start-up; the clicking taking just about 3 minutes now to turn on. I'm going to push ABC to take care of this issue now because we are under the one year warranty still. I'm upset that anyone would have to deal with this sort of an issue when paying so much for the product. Shame on Samsung. I guess the stock market wasn't being nice to the CEO’s stupid cost-saving measures.

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    Reviewed Dec. 2, 2009

    I bought a Samsung 46-inch LCD about 1.5 years ago. It just started to produce a clicking noise before it starts up (about 6 to 10 clicks). I called Samsung and they said the warranty is up and it's not their fault. I paid over $2,000 for this TV and I believe it's defective. Interestingly, when I talked to the rep of Samsung, she said that more than half of her complaints were for the same problem. I have seen many similar complaints about the same exact problem (most saying it is related to the capacitors). It's not fair and I would like some sort of remedy to this problem.

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    Reviewed Dec. 1, 2009

    I purchased a Samsung LN-T4065F TV 18 months ago. It took longer and longer to turn on starting 3 months ago. It clicked over and over. Sometimes it would take one and a half hours to turn on. The customer service at Samsung was of no help, telling me it was over its one year warranty and I should have purchased an extended warranty. After taking it apart myself, I believe 2 of the 4 capacitors are bad (they are bulging). I will never buy anything Samsung again. They are a joke. I had a Zenith TV last for 19 years and a $1,400 TV goes bad in less than 2?

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    Reviewed Dec. 1, 2009

    My wife and I purchased a 40-inch Samsung TFT-LCD television (LN-S4051D) on Dec. 28, 2006 at Fry's Electronics in Wilsonville, OR. For over two years, the television worked fine providing a great picture. In summer 2009, the set became more and more difficult to turn on and off. Finally, on Nov. 24, 2009, the set refused to turn on. I called Fry's on Saturday and the salesman there recommended Wolf's Service Center in Vancouver, WA for the repair. Wolf's sent out a serviceman the next Tuesday to our home. He pulled off the back, removed the power supply board and immediately recognized that 3 electrolytic capacitors were burned out. It took him about 30 minutes to remove the capacitors, solder in new units and reassemble the television. The charge was $189, with parts costing $24 and labor $165.

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    Reviewed Dec. 1, 2009

    I purchased a DLP TV model #HL-R4667W for $1,200.00 in April 2006. Four days later, I had to replace the lamp. In March 2007, I had to replace again. November 2009, same problem? Warning! Consumers, don't buy Samsung!

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    Reviewed Dec. 1, 2009

    I, too, did my research when deciding which brand of 40" LCD HDTV to purchase. Samsung seemed to come out on top. I've had my TV for a little over 2 years. Up to this point, it was working fine and I was very happy with it. Recently it began to click on and off several times before the picture and sound came on. With each start after being off for a period of time, the clicking increased in time. The time intervals increased from a few clicks to a minute to three minutes, etc., over a period of a few days.

    Finally, the TV clicked for a period of 15 minutes and never turned on. After contacting Samsung customer service, I was given the runaround that other letter writers were given with no satisfaction or notice of any recall. While acknowledging that the "clicking" and eventually the set not operating was a story they had heard many times before, they said there was nothing they could do since it was out of warranty. I asked to speak to a supervisor, but none was available. My phone number was taken with the assurance that someone would be getting back within a few days. I'm still waiting. After contacting some repair services, I was told that the cost to fix my set would be $300-$400.

    I'm sure that any executive at Samsung would not buy an automobile that had a one year warranty and many known mechanical problems associated with it. People don't expect to pay good money for something that will last a short time and then be treated in a disrespectful manner. It's time for the Samsung corporation to step up and show the Samsung name means quality, not grief and aggravation. I know that Samsung will get no more of my money!

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    Reviewed Nov. 30, 2009

    I purchased a 52" Samsung LCD TV in September of 2008. In May of 2009, the TV would not turn itself on and made a continuing clicking sound. I called Samsung and they sent a repairman out. He replaced the motherboard and stated this is a common problem with Samsung. The TV worked fine for 6 months and the same thing happened again on 11/28/09. I called Samsung again and they stated the warranty was up and I'm own my own. We paid top dollar for this unit only to have a problem that was covered under a warranty continue after the factory warranty expired. Unless Samsung will extend my warranty to cover this defect, I'll will inform all possible not to purchase such a defective product from a company that refuses to admit they have a defective part and issue a recall.

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    Reviewed Nov. 30, 2009

    We purchased an LN-T4061F LCD around Sept 2007. We just recently had the same issues that so many others have reported - the clicking as well as the vertical colored lines and no picture. I followed protocol and contacted Samsung via live chat and phone. Both said that the TV is out of warranty and there are no recalls/repair issues listed. I advised of the information in Consumer Affairs and stated that all of these listings clearly prove that there is/was an issue with the manufacturing of this TV 18-30 months ago and we are all now suffering the results. I spoke with our local authorized repair facility and they were familiar with the issue and said the capacitor replacement should remedy the clicking and picture issue.

    My plan is this and I suggest everyone consider the same. Get your TV fixed then take the bill and put a fair calculation onto it for your time and effort and then file a small claims action against Samsung - that is a lot of money for them to spend to save a little bit. From my conversations, it is clear that Samsung is not going to step up and take care of their issue. The technician did state that typically, these issues do not repeat once they fix because whether Samsung will admit it or not, they know of the issue and fix the parts that are used to replace the bad ones to minimize future issues. Unfortunately, we are stuck with the bill (temporarily).

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    Reviewed Nov. 30, 2009

    Samsung LN-T4065F TV of less than 2 years would power off randomly some months ago. I attributed it to the power outlet. Then, it started to take minutes to power on. Soon after that, the screen would turn on and be all white with random rainbow lines running vertically down the screen or the screen would be grey with a random pattern running through it. Once that occurred, the TV just would not turn on. It would power on and immediately power off. A call to Samsung led them to tell me to check the plugs and make sure it was plugged into the wall outlet and not a power strip. The problem persisted and now I am waiting for a tech repair call for an issue that through my investigation has become known to me as a common occurrence for Samsung TVs.

    Mind you, I got to this point after repeated calls to their terrible customer service. When I asked to speak to a supervisor, I was promised a call back that never came. I had to call them for a 3rd time to finally speak to someone with some authority, only to have her tell me that they have not determined that the problem is a Samsung defect and I would have to pay for the repair since the product is past warranty.

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    Reviewed Nov. 29, 2009

    Like many of the complaints on here, I have a Samsung 40-inch LCD model #LN-T4061F television that has started clicking when trying to turn on. My answer to this problem is simply not turn the TV off. But occasionally I forget and each time, it's taking longer to turn on. I've had this TV barely over a year, just in time for the warranty to run out. Many people on here have suggested filing a class action lawsuit, but another suggestion that I have would be to start a petition and go to the media with the problem. The last thing a company like this wants is bad press!

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    Reviewed Nov. 29, 2009

    I purchased a 40 inch Samsung LCD Television model number LNT4061F in November of 2007 for $1,319.99 at a Chicago area Circuit City Store. Now at two years of ownership, I am experiencing problems when the television turns on; essentially the television clicks anywhere from 7 to 30 times before turning over. Based on online posts, it will only be a matter of time before it fails to work at all. I am appalled that a company can charge so much for a product and not stand by it. There is no longevity with these Samsung televisions. They need to go back to the old tube televisions that lasted for years. Average person cannot afford to drop a thousand dollars on a TV every 2 years.

    It cost approximately $650.00 per year for this television. Samsung is involved in a racket and needs to stand by its product. I think based on the myriad of complaints, some class action attorney has a great case.

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    Reviewed Nov. 28, 2009

    We purchased a Samsung 40" LCD/HD TV in January of 2007. We started having problems with it when it was one month out of warranty. We called Samsung and all they said was we should have bought an extended warranty and sorry for being unhappy. Now the TV has finally quit, but the problem has been a clicking sound with flashing on/off light that eventually would turn the TV on with patience. I called Samsung again and they claimed that they had no problem history etc., and yes, we are out of warranty.

    We chose Samsung because we were told by sales associates that it was one the very best. We have been married for 40 years and given a lot of old TVs away that wouldn't wear out. Now I learned from the internet that Samsung has 1000s of blogs about this very problem and the lack of support for a known factory defect called "power cycling" due to faulty capacitors in the circuitry. There really should be some action on behalf of consumers across the nation who have thrown money away on a product known to be faulty. If it was an automobile, it would have a recall. So why is a TV different? It could cause a fire due to the problem.

    I visited two stores last night, Walmart and Costco, to look at TVs and in both stores when I asked questions, the associates said Samsung was the way to go for the best. Then when I related my situation, one associate admitted he knew of problems and the Walmart associate said she owned one and she loved the picture quality, but was having problem herself. Does Samsung give a spiff to salespeople to push their products? I kind of wonder now since this experience. Samsung, as a company, is taking a lot of money from people and I believe some legal action on behalf everyone like myself should be taken and force them to own up to the problem.

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    Reviewed Nov. 28, 2009

    In August 2008, I purchased a Samsung LCD 32 inch TV. Now 15 months later, it doesn’t work at all. For two days in a row, it was slow to turn on, then the next day it turned on after taking 10 minutes only to turn itself off. Never to work again! After reading all the complaints about the Samsung TVs, I now realize that I too have purchased a faulty product that should be recalled. When I called Samsung, of course I was told it wasn’t under warranty and to look in the Yellow Pages for a repair man. The repair man stated the repair cost would be $125.00 to $175.00, more than that he wouldn’t fix it.

    I can’t afford to have it fixed right now. Even if it was repaired, it would probably have the same problem within months. The problem more than likely is the failure of the capacitors in the power supply board. I have watched the video on how to repair the problem. The 10 vt capacitors were replaced with 35 vt. Makes we wonder if that would cause a fire hazard. So Samsung should step up to the plate and make good to all of these people that have bought faulty TVs. We shouldn’t be spending money on fixing TVs that will just have the same problem again. So there’s the capacitor and the white spot problem that needs to be addressed.

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    Reviewed Nov. 28, 2009

    My family and I purchased a brand new Samsung LN-T4042H LCD TV in February of 2008 from Circuit City. After owning the TV for only 1 year and 10 months, the TV started clicking when trying to turn on. Now after a week, the TV will turn on and I have reported this to Samsung through the customer service online. They advised that they don't know what that could be and linked me to fill out a service request. After just a few minutes of searching online, I was able to figure out the problem, which in turn was a widely known issue dealing with power supplies and bad capacitors. The service center called and after asking how much to fix it, I was floored. $275 for an issue that should have never had occurred from a brand new product.

    The capacitors in question cost under $10 and the technician who called to confirm seemed upset or in denial that it can be fixed under that cost (after which he agreed that was all he was going to do anyways). I'm a little perturbed that a $1,200 TV would die after a little under 2 years. But Samsung should have identified, which they probably did, but will not fess up to it. If I can find all the complaints within 5 minutes online, I'm sure a global manufacturing company can do it as well. So in the end, I'm the schlump that fell for it. My TV is actually costing me extra to keep it, kinda like a "You have a problem tax."

    The situation has caused me to go with more research than looking up the reputation of the company or what other sales sites say on reviews. It's not just this model; it's over 80% of their TV product line over the last 3 years now. So my next purchase, well let's face it, who can afford the next purchase since we got to pay for the mistakes of the first ones in the first place?

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    Reviewed Nov. 27, 2009

    I purchased a 42" plasma TV in December 2006. Last week, I was watching the TV when I heard a popping sound from the TV. The screen then went black. Upon closer inspection, I noticed a crack on the inside of the screen from top to bottom. When I contacted Samsung customer service, they told me that I must have damaged the TV. The TV has been on the wall since I purchased it. There is no physical damage on the outside of the screen. When I told the customer service rep this, he got very defensive and quite rude. Eventually, he said he could not help me and hung up the phone. When I checked online for this specific complaint regarding Samsung plasma televisions, I found hundreds of people with the same complaint. I think that this is a known defect by Samsung who will not take responsibility. I hope that other individuals read this before they purchase a Samsung plasma TV.

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    Reviewed Nov. 27, 2009

    We purchased a Samsung 52" flat screen TV less than 2 years ago from Best Buy. This week, the TV started making a clicking sound when we turned it on. Several clicks later, the picture would come on. It is now up to 14 clicks before the TV comes on. After some research, we learned it is the power supply module that overheats and burns out the capacitors and that dozens, if not hundreds, of people are having the exact same problem.

    We purchased Samsung because we understood it was one of the best companies for TVs. I am appalled at the number of people getting the runaround from the Samsung company and am afraid to call them myself. It is obvious that there is a major problem in manufacturing with all of these TVs. So, why isn't Samsung admitting their error and doing a recall? I would really like an attorney to "step up" and help us with this problem. I'm sure in the end, Samsung would end up paying their fees. Will someone please help us?

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    Reviewed Nov. 27, 2009

    I bought a 47" Samsung LCD TV about a year and a half ago, and I am having the same problem. It takes about 5 minutes to turn on. It makes that horrible clicking noise. This angers me. I spent $2,000.00 on this TV. If I would have known this, I would have bought something else. I haven't contacted Samsung yet, but after reading through everyone else's comments, I don't think I'm going to. If you decide to get a class action lawsuit together, I'm in. I have also discouraged family and friends from buying a Samsung. They will never get my business again.

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    Reviewed Nov. 26, 2009

    My television begins to flicker on and off until the screen eventually goes black. The problem manifests itself randomly. At times the television can be on for an hour or up to three hours before it will begin to malfunction. If I turn the television off and then back on, it will display the same behavior. The television was purchased on 01/01/07. It is less than 2 years old. In the first year of ownership, a black line developed down the center of the screen. Samsung referred me to a local repair shop and the problem was eventually resolved. It turned out that a "ZIF" (zero insertion force) cable was not properly inserted into the port at the top of the LCD panel. That points to a lack of quality assurance at the point of assembly. In sum, I am very displeased with my Samsung television. A $1,300 product should last more than 1.5 years.

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    Reviewed Nov. 25, 2009

    I bought a Samsung LNT-4665f about a year and a half ago. It had a year warranty. I've never bought an extended warranty nor needed to in 40+ years of owning/buying a television. A month ago, it started clicking and not turning on. If it gets a picture, there's a lot of pink dots behind it until I turn it off then on again, which cannot be good for the TV. I've called Samsung, they told me to call the service rep, having me believe it was included as a courtesy. The rep wanted $150 for a service call and then told me I might get away with paying only (only?) $650 to repair/install new circuit board?

    This makes me mad. The TV wasn't cheap, $1,800 on sale! When I bought the TV, I did a lot of research everywhere. All the research said Samsung was the TV to buy. If Consumer Reports tried the TV, I can't believe that none of them, if not all of them, had the same problem? I want justice. This is not right.

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    Reviewed Nov. 25, 2009

    Samsung 32" TV is two years old. I paid $1,600.00 for this appliance and it is fading out on color. This is way too much to pay for such a short period of use. Samsung should back its product and do a callback on these TVs. Waste of money for such a short period of use. They will fill the waste site.

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    Reviewed Nov. 24, 2009

    I purchased a 42" flat screen Samsung TV when we built our house less than two years ago. For the past couple of weeks, when I go to turn the TV on, I will click on and off for several minutes and then turn on. But yesterday when I got up, the TV was clicking on and off and would not turn on. You would think that with the same issue happening these many times, something would be done to remedy the problem.

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    Reviewed Nov. 24, 2009

    I purchased my 40" LCD TV (LNT4066F) from Best Buy a little over 2 1/2 years ago. I started to experience problems with pixels getting stuck. Just like a lot of you on this, I could simply turn it off and then back on and the picture would be fine. Less than a month ago, the picture took longer and longer to come up along with the annoying clicking sound, and when the picture finally came up, there was a rainbow of lines running all across the screen. Now I have no picture and the unit will not even turn on. I tried to turn the unit on and left it all day and all I got was the clicking noise but no picture.

    I called Samsung customer service and they were quick to point out that the TV was no longer under warranty and there was nothing they could do. They referred me to some local Samsung repair shops to possibly fix the problem. I don't feel it's right that I have to spend more money on a TV that should not have gone out in the short amount of time I had it. Apparently, this is a common problem with all their televisions and I feel the same way about it as all of you do. Samsung needs to step up to the plate and take care of their customers. I will make sure my family and friends will never purchase a Samsung TV. If there is a class action lawsuit that arises from all of this, please count me in.

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    Reviewed Nov. 24, 2009

    I've been reading about all of the issues with Samsung televisions and wanted to chime in. I started out looking for repair information because the TV I bought in May-09 is taking so long to turn on. It gets longer each day with a lot of clicking until it does power on. I know it is out of warranty and after reading the complaints on this site, it appears that trying to get help from Samsung would at best be very expensive and at worst futile. Like everyone else, I spent more than I'd like to on a TV, but wish I'd spent a little more for better quality. I had been led to believe that Samsung had quality products. How can we get a class action suit started? Count me in.

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    Reviewed Nov. 23, 2009

    I am very displeased with the customer service that Samsung has provided with your Model No. NL26A450 26 inch LCD Television. In August, I began to experience a problem with the television when I would turn the unit on. The volume would come up, but there wasn’t any picture. I would take between 5 to 10 minutes for the picture to appear. I called Samsung on August 30, 2009, requesting assistance. Your agent asked for the model and serial number. She then informed me that the warranty had expired on April 30, 2009. I told her that was impossible since I had purchased the television on May 5, 2009 from Best Buy. The agent then asked me if I had the receipt. I told her yes, and a copy was faxed on August 30, 2009 at 2:04pm CDT. Your agent also informed me that I would have to send the television in for repairs to New Jersey. I gave the agent my email address and I waited for a shipping receipt, Trans. No. **.

    On September 7, 2009, I again called Samsung since I had not received a shipping receipt for the television unit to be sent in for servicing. I was told that it had been sent. I asked the agent what email address the receipt had been sent to. It had been sent to the wrong address. I gave the agent the corrected email address. On September 12, 2009, I was able to ship the television to Samsung, UPS Tracking No. **. On September 22, 2009, I received an email stating that Samsung had received my television and that it should be repaired within five days and then returned, Trans. No. **. I estimated that the television should have been returned by October 7, 2009.

    On October 08, 2009, I once again called Samsung, since I wanted to know where my television was. Your agent told me that the unit couldn’t be repaired and that it would be replaced (Trans. No. **) and that the replacement would have to be approved. I wanted to know why it had to be approved. The agent told me that the corporation would need to decide on a replacement model, and that I would be contacted by someone within two days. No one has contacted me yet! On October 14, 2009, I called to find out what the status was on the replacement unit. The unit had just been approved, Trans. No. **. Once again, I was told that a Samsung representative would contact me. Still, no one has contacted me.

    On October 14, 2009, that night I spoke with my wife and we decided that we no longer wanted the television; instead we wanted a refund, thinking that would be quicker than continuing to deal with Samsung. And in case we ever experienced problems again, we wanted to work with a different company. On October 15, 2009, I called once again and requested a refund, Trans. No. **. On October 26, 2009, I once again called to find out the status of my request for a refund or replacement. This time the agent once again asked me to fax a copy of my receipt to them. I told the agent that I had already done so back on August 30, 2009. Incredibly, he stated that they hadn’t received it!

    On November 02, 2009, I called and found out that the replacement unit had been ordered on October 27, 2009. I requested an estimated delivery date by email. The agent told me she would do that as soon as she found out. On November 06, 2009, once again I called about the status of the replacement unit, since I couldn’t believe that it would take over four days to receive verification! I was told that an email had been sent to shipping. Once again I requested to speak to a supervisor. Same old story! No one from Samsung feels that it is important to keep their customers informed. On November 17, 2009, I spoke with Kathy, Agent **, this time. I was informed that a shipping request had not been processed. She told me that she would get with her supervisor and make sure that this matter would be taken care of. I requested that she email upon confirmation. She told me that emails were only for inter-office use, and that she would be calling me. I’m still waiting for that call as well.

    On November 20, 2009, I spoke with Joe, Agent **. He told me that shipping still had not entered the shipping request into their system. I asked him if he was kidding! He told me that this was a common practice. I couldn’t believe what he had just told me! Again, I said that you must have been joking. He said no! And that he wasn’t able to do anything about this. I asked to speak to a supervisor. He told me that one wasn’t available. I couldn’t believe that! I told the agent that I wanted a refund. He told me that wouldn't be possible. I asked him why? He said that the process to replace the television was already in process. Again, I asked to speak with his supervisor. Finally he told me that he would at least try and find a supervisor who I could speak with. After a few minutes, he came back and told me that one would be calling me within eight to twenty-four hours. I told him that wasn’t going to happen since the weekend was tomorrow. I thanked him and hung up!

    Customer service that Samsung has provided disgusts me. You haven’t kept me informed on the process of replacing my television. It has now been thirteen (13) weeks since I first contacted your company. The only thing that I have received has so far has been lip service. Your agent’s apologizing and asking if there is anything else that they can help me with just irritates me to no end. Lip service seems to be the only action that you are able to provide to your customers. And apparently they have no authority to do anything, so why ask? It has been thirteen (13) weeks since I requested assistance from Samsung and eight (8) plus weeks since the decision was made to replace the television. It has taken way too long to do what I consider to be a simple product replacement. I should have had a replacement unit long before now!

    This is my request. That within seven (7) business days upon receipt of this letter, I would like to either have a new 26-inch LCD Television delivered to my residence or a full refund of $389.99 plus tax. I am also requesting a full explanation as to why this has taken so long to resolve this simple issue. If this is the way you treat all of your customers, I am truly surprised that Samsung is still in business. I certainly don’t plan to purchase another Samsung product within my lifetime, and I am doing my utmost to convince as many of my friends as possible to do the same.

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    Reviewed Nov. 23, 2009

    I have a 2 year old LNT4661. Yesterday when I turned it on, there were hundreds of stuck pixels. I turned it off and on and they disappeared. The TV worked fine all day. The same thing today; turned it on, stuck pixels. Off and on works fine. Samsung TVs clearly have a universal defect and I'll have to pay hundreds to repair or thousands to replace.

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    Reviewed Nov. 23, 2009

    I purchased a Samsung DLP Television roughly about 2 1/2 years ago. The TV now constantly turns off on its own. I have replaced the lamp inside (which cost me $220) and the television still continues to turn off constantly. Just by googling all the issues these TVs have, it could be so many other things that have gone wrong and I just can’t tell. I have already spent $220 on a replacement lamp which I cannot return, only to find out that the problem Samsung diagnosed me with is not the issue which causes this television to constantly turn off.

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    Reviewed Nov. 23, 2009

    I bought Samsung LCD TV LNT4671F. I had it for 16 months and it started experiencing a delay in power on. It takes 2 minutes with clicking sounds before the screen appears. By researching how to fix this, I found that there's a lot of complaints like what I got. Should this LCD TV just be recalled? I paid $2,000 for this TV. Low class, low quality.

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    Reviewed Nov. 23, 2009

    We bought a 42-in LCD flat screen TV about 2 years ago. A few months back, when you turned it on, it took about 15 minutes before the picture would turn on and during the waiting period, it would just click. As of today, it's taking up to 2 hours before it comes on. Just clicks and clicks.

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    Reviewed Nov. 22, 2009

    I bought a Samsung LNT-4665f about a year and a half ago. It had a year warranty. A month ago, it started clicking and not turning on like everyone else and if it gets a picture, it's a rainbow of vertical lines. I've called Samsung and they don't care. When I bought the TV, I did a lot of research everywhere. All the research said Samsung was the TV to buy, even Consumer Reports. That's their job. You think they could have told us to save the money and buy a cheap TV, not talk Samsung up like they were paid. If they tried the TV, I can't believe that none of them, if not all of them, have the same problem?

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    Reviewed Nov. 22, 2009

    I have a HL-S5686W (approximately 3 years old) and noticed a single white dot on the screen today. I expect to see more white dots soon. My son owned a 2-year old Samsung 42-inch DLP set and experienced numerous white dots a few months ago. He had a technician diagnose his and the repair cost would have far exceeded the value of the television. The technician implied the matter wasn't unusual. Subsequently, the Samsung was tossed and another brand TV was purchased. I checked the Samsung website and it appears the manufacturer is aware the dotting problem can/does occur. The FAQ section advises owners to process a service request. But we consumers with "out of warranty" televisions may not want to pay for a service call if fixing the condition is too costly.

    I noticed no other posting of this issue and decided to be the first. As mentioned earlier, Samsung is aware of the dots issue as they feebly address it in the FAQ section. We, consumers, would appreciate receiving more information from Samsung on the potential reasons for the white dots to assist us with making a good fix vs buy decisions.

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    Reviewed Nov. 20, 2009

    I purchased a 50 inch Samsung Plasma TV for $1,200 from this Mom and Pop electronic store called Electronic Outlet and the warranty for that store has passed. But the TV is still under the manufacturer’s warranty and it is supposed to be covered by that warranty in case any problems should arise with the unit. Well, the TV blacked out after I had it for just 7 months and when I called Samsung to repair it because it is still under warranty, they sent out a local repair guy to come to my apartment so he could take a look at the TV. The repair guy came to my place and he came to a conclusion that the TV went out and that it was not because of me but when he sent that report over to Samsung, they said that the unit could not be repaired due to physical damage.

    They claim that the TV went out because of something I must have done to make the TV blow out. I’ve been trying to contact someone higher up in the company to see if they would be able to understand my situation and see if they would be able to help me in this matter but I have not been able to get any help. The TV is in good condition. I’ve sent them pictures of the TV to prove to them that the unit has no physical damage but they still won’t fix it. They won’t honor their warranty agreement. Can someone please contact me on this matter because I feel as if I got ripped off by Samsung? The TV blew out for no reason.

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    Reviewed Nov. 20, 2009

    Well, like the rest of you here, I have a major problem with Samsung. I bought a 46" LCD in July of last year, and three days ago, it started clicking and took time before coming on. Yesterday, it clicked all day and nothing. I spent almost 2 grand on this hunk of junk at a time when I really didn't have the money to spend in the hopes that it would at least last for several years and I wouldn't have to worry about it. Now I am stuck.

    Samsung could care less since it is out of warranty, of course. There is no way that Samsung should get away with this type of problem not being resolved and leave people stranded. I hear people talking about a class action suit, and I am completely for it but I don't see anybody acting upon it. I am ready to go after them. A TV is a pretty large investment now and having it break after 16 months is not only ridiculous, but negligent on the part of Samsung.

    Since my wife lost her job 2 years ago, hasn't been able to find work and at the same time was put on permanent disability, we are struggling to pay our essential bills just to survive. We took the last of our savings 16 months ago and purchased a TV which is the focal point of our living room and where we spend most of our time with the expectation that it would last us for several years. And now, we can't afford to pay for repairs on this TV. And like many others out there who are in the same boat, I would like Samsung to correct the issue and stand behind their product and not hide behind a warranty.

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    Reviewed Nov. 20, 2009

    I have a Samsung 5668 DLP TV which was a lot of money when it first came out. Since I bought it, I have had to do nothing but repairs to this TV between the light engine, DMD board and chip, and lamp. This is the worst TV that I have ever owned. I can't believe Samsung would produce such garbage. I am publishing this claim just to let everyone know of the trouble this TV has cost me. I would never buy another Samsung TV in my lifetime and I suggest that anyone who is thinking of doing so, please think again. If it weren’t for my three sons, I would have put this thing in the trash where it belongs a long time ago! To me, Samsung is on the same level as your neighborhood swindler. I have invested well over $3,000.00 in this TV. I could have had an LCD.

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    Reviewed Nov. 19, 2009

    I purchased 42" Samsung HP T-4254 less than 2 years ago. In the last 2 weeks, the TV began cycling through an on/off clicking. When doing so, we could not watch the TV. I contacted Samsung today and had an extensive online chat primarily because I wanted a transcript of our conversation. They were unable to provide a solution other than me filling out a trouble ticket.

    I did receive an address to their Executive Customer Relations Department that you can reach ECR by calling at 1-800-Samsung (1-800-726-7864) 9am to 5pm EST, Mondays to Fridays. I will now be contacting them. The economic consequence is that currently I will need to pay for a repair on a TV which has consistent quality issues that many other consumers have described and that Samsung has chosen to seemingly ignore. It is very disappointing.

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    Reviewed Nov. 19, 2009

    I purchased an awesome 52'' LED Samsung TV. I heard it was the best company to get a TV from! Not a year later, the picture took longer and longer to appear. I could not use HDMI inputs. The guy came to fix it and he had to take it to the shop. The board was in operable. When I helped him load it up into the truck, I noticed that all the TV's were Samsung and the repair guy said that Samsung is why he has a job. So thank you, Samsung, for keeping America employed and your customers pissed. I will not purchase your cookie cutter products again!

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    Reviewed Nov. 19, 2009

    I purchased an LCD 40" TV on 2/8/08 and now the TV will not even turn on. There is no picture and it just keeps clicking and trying to turn on. I have read all of these people are having the same problem. The purchase price was $1,349.00 and there should be no reason for a TV to not last any longer than less than 2 years or just until the warranty runs out. This is unacceptable and Samsung should rectify this problem immediately. I have a repair person coming out today who is going to charge $150.00 just to look at the unit. We live on the third floor and cannot get the set down the stairway.

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    Reviewed Nov. 19, 2009

    Samsung really needs to do something for all these consumers or there needs to be a class action suit. I purchased a Samsung LCD TV a little less than 2 years ago and just like all the other complaints listed, my TV started taking longer to turn on. In about a week, there was no picture or sound and the red light flashed off and on and this ticking noise went on and on. I tried turning it off using the power button and it would not. It continued to click and click. I had to turn and unplug the TV.

    I contacted Samsung and the person asked a few questions and told me her information showed it needed to be serviced and was no longer under warranty. I told her about all the complaints I've seen online and she said she's heard that, but I still needed to have it serviced and I would need to pay for it. Samsung needs to do something about this issue. I will never buy another Samsung again and am telling everybody I know about this problem, including family, friends, co-workers - you name it. This TV cost me $2100 and lasted less than 2 years. I've purchased TVs in the past that lasted many years, 10 or more. I now have to pay repair costs after spending this kind of money and Samsung will not do anything.

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    Reviewed Nov. 17, 2009

    I purchased a Samsung 40" LCD TV (model #: LNT4042HX) in March of 2008. Starting in October of this year, the TV would click a few times before it would come on, and now it won't come on at all now. Luckily, I purchased the care advantage plan; however, it is still sad that a TV that is only a year and half old failed so soon. I was thinking about purchasing a Samsung for my parents, but now I'm reconsidering.

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    Reviewed Nov. 17, 2009

    I also have a 40" Samsung TV that I purchased from Circuit City about a year and a half ago. The power stopped working suddenly last week. It just clicks for hours and never turns on. I’m pretty upset about this issue after reading about how many other people are experiencing the same issue. Has a class action suit been filed yet?

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    Reviewed Nov. 15, 2009

    About 13 months ago, I purchased a Samsung LCD television (model number LN26A450C1DXZA). A few days ago, I found that the television would not turn on. The red power light remains lit, but the television will not come on. Upon doing some research online, etc., I found that this is a very common issue that has affected many Samsung television owners and has to do with a faulty power supply. Upon calling Samsung regarding the issue, they advised me that they would not pay for the issue as my warranty expired a month earlier.

    They also advised me that there are no certified Samsung repairmen in my area and that I would have to ship my television out to have it fixed and thus pay for parts, labor, and shipping. Also, I live in Los Angeles County, so the fact that there are no certified service centers in my area is absurd in and of itself. I can't believe that this is such a widespread problem and that Samsung is not doing anything about it. I feel like a class-action lawsuit is necessary and I will never buy any Samsung product ever again. I should have ponied up the extra few hundred and bought the Sony television that I wanted in the first place.

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    Reviewed Nov. 13, 2009

    Video circuit board of my Samsung 40" TV (LN-T4061F) went dead and would cost $400+ to repair. This is $1,400 TV is just under two years old with 1 and 1/2 years use. No concern or care from Samsung. They're stonewall. We have several Samsung computer monitors as well and now will buy no more. Consumer Reports still likes Samsung. They should be advised. Also class action would be good.

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    Reviewed Nov. 13, 2009

    I bought a 50-inch plasma TV from ABC Warehouse in September of 2009. On November 4 of 2009, while 3 people were watching the TV, it began to make a buzzing noise, the picture became pixilated, and half went dark. I called ABC Warehouse on November 5 and they instructed me to call Samsung. I called Samsung and they said they would send out a technician. The tech from Millbrook Service Company came out and said the TV had a short in it and would need to be taken to the shop. He and an elderly gentleman took the TV from my home, threw a blanket over it and set it in the back of a van and left.

    The next week he called and said it had a crack in the screen. I said I didn't see a crack when it left my home. He said perhaps it was a small crack and grew since he had it. I said I didn’t see a dark area anywhere on the TV that would indicate a crack before and no one had physically touched the TV except him. He said it was physical damage and Samsung would not cover it. I called Samsung 8 times and spoke with numerous people in both their call centers in the Philippines and Austin, Texas. First, they said it was just not covered under the warranty and it was my problem. Then, they said they would call me back five times and never called. I am attempting to get the TV back to ABC Warehouse so I can contact my credit card company and dispute the charges, but they have been very uncooperative. I still don't have a TV or my money back. The consequences $847.00, lack of TV, countless hours talking to idiots, and hypertension.

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    Reviewed Nov. 13, 2009

    The 46" DLP TV displays green lines/bars. I have found dozens of message boards with Samsung owners screaming about the same issue. The set was only 2 years old.

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    Reviewed Nov. 13, 2009

    Just a little over one year ago, I purchased two Samsung TV's at Circuit City right before they went out of business. One was a 52-inch and one was a 42-inch. Tonight I was watching the 52-inch and green lines ran up and down the screen and it made a loud noise. After that the TV started turning itself on and off, and now I can't get it to turn on at all. I spoke with someone from Samsung and they said with out the extended coverage they couldn't help. It's a shame because I spent several thousand dollars, and now I have to find a way to fix this TV. If it was a rare problem I would understand, but with so many complaints against this company, it's clearly a problem that many people have had to go through. I do think there should be a class action lawsuit against this company. I just pray my other TV doesn't break.

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    Reviewed Nov. 12, 2009

    Two months out of warranty, the TV would not turn on. You can hear a clicking noise from a relay. Based on online forums, the problem is the failure of capacitors in the power supply board. This is common in most Samsung TV's and is caused by overheating or under design of the power supply. As prevalent as it seems to be, a class action suit should be considered. Having knowledge of electronics, I removed the bulging capacitors and replaced them with a higher voltage rated capacitor. Total cost is under $5.00. The TV works fine. Time will tell the tale.

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    Reviewed Nov. 12, 2009

    I have an LN-T4061F 40" TV and just as described by others, my TV is taking a very long time to turn on and all I hear are clicks until it finally turns on. I have called Samsung and they deny any knowledge of a problem. They say there are no alerts for this problem. I spoke to a nice girl there who agreed to extend my warranty as to parts, but only as to parts. The labor costs are my own to bear and I'm not sure I'm ready to do that. I'm spitting mad about this, to be honest, and I'd like Samsung to pony up and acknowledge that there's a problem. I have reviewed the similar complaints about this on this website and others and I have watched the YouTube videos about how to repair it - on your own.

    I wish I were that handy, but I have no clue how to solder something and I think Samsung should cover it. The labor to fix this is going to be high. In order to even get them to look at it, I have to pay $96 and that's with me bringing the TV to them. If I don't, it's $130 for a home visit and that does not go toward my ultimate labor costs. I'm very angry about this and I feel that Samsung needs to acknowledge this problem and take care of it. I am also highly interested in a class action should Samsung continue to shirk its responsibilities to consumers.

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    Reviewed Nov. 12, 2009

    I purchased a Samsung 32" TV (model LN32A330JIDX2A) on July 19, 2008. By November 1, 2009, the TV no longer turns on or off. I called Samsung and got the same story as everyone else: "It is out of warranty. Sorry, we cannot do anything." Every person who wrote in stated the warranty just expired by four months (in my case). I am trying my best to educate people when purchasing a TV by telling everyone I know what happened to me. So far I "enlightened" a person from purchasing a Samsung TV at Walmart and I posted a note on the bulletin board at work. I hope an attorney reads all of the complaints regarding the same product and maker and decides to start a class action lawsuit. I want to be the first to join! I spent 750.00 hard-earned dollars for this "boat anchor.”

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    Reviewed Nov. 12, 2009

    On September 22, 2009, it was delivered for repair. On October 1, 2009, Frank submitted it for exchange. It was not approved yet. It can take up to two weeks to complete. On October 6, 2009, the customer service representative, Ms. Candice, approved it on October 1, 2009; must return the speakers before they will send a new unit. On October 13, 2009, Greg cannot connect me to the department that will ship the new unit. The department will call me when they are ready to ship. On October 15, 2009, Patrick from UPS said the item should be scanned on October 16 when delivered. On October 15, 2009, the customer service representative, Hugo, explained the problem with the item not being scanned by UPS when picked up; item to arrive tomorrow, should be scanned when delivered.

    Delivered on October 19, 2009, Roxanne said they received all items necessary to ship the new unit. I specifically asked that if they do not have everything they need, then they should call me and let me know what was needed so I could get the issue resolved. On October 23, 2009, Ticket # **, Samsung Executive Customer Service, 800-522-7341, spoke with Frank; status: not yet shipped, they have everything. I told them I would be back Monday morning. On October 27, 2009, customer service representative Karen; status: Exchange Ticket # **, Return Authorization # not posted. From time ordered, 7 to 14 days via UPS; should receive automated tracking email with shipping number.

    On November 2, 2009, customer service representative, 800-522-7341, Angela, status: Exchange Ticket # **, no agreement reached because they have not called to make me an offer on the model type. Ms. Angela said she will call me within 24-48 hours with offer. On November 5, 2009, customer service representative, 800-522-7341, Julius; paperwork approved 10/1. On November 9, 2009, customer service representative, 800-522-7341, Exchange Ticket # **, Gayle, status: no change in status. I asked to speak to a supervisor; the supervisor stepped out to lunch. No one called me back.

    On November 12, 2009, customer service representative, 800-522-7341, Exchange Ticket # **, Leslie (on hold for 11 minutes), placed me on hold while she checks file. Finally, hung up and dialed again; Shawn answered, asked for a supervisor, and asked to be placed on hold for 3 to 4 minutes. I was placed on hold for another 3-4 minutes. If anyone out there can get a real live phone number of a Samsung representative that has the power to actually do something instead of saying "we apologize", I would appreciate the feedback.

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    Reviewed Nov. 10, 2009

    I purchased a 46" inch flat screen television and two years to the date, it has developed red pixels throughout the screen and wants to cut on by itself. I previously emailed this before and the email address used was **. I wanted to tie that email message to my new email which is **. Thank you.

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    Reviewed Nov. 10, 2009

    I purchased a Samsung 42” plasma TV in December 2006 for over $1,400.00 and now it has black screen (no picture, has sound). I talked with Samsung customer service several times with the same response of "It's past the warranty of 1 year, so we're not responsible.” One rep told me that the lifespan is 10 years and another told me 5 years. When I asked why it would need to be repaired unless something was defective, I was told the 5-year lifespan wasn't expected to be without repairs. I was also told this was not a reported problem with this TV. However, when I look at Consumer Affairs website, I see over hundreds of people with this same issue. Many of these people have spent more money than I did. It's time that this stops and Samsung is held accountable for this.

    We consumers paid our money in good faith for these products, so Samsung needs to either give our money back or replace with good quality TVs. Due to the cost of replacement or repair of television, we can't afford. This is our only TV, so we are unable to see news or serious weather issues. Samsung should be held accountable for any damage or physical harm we encounter due to being unable to see weather reports.

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    Reviewed Nov. 10, 2009

    I purchased an LN52A750R1FXZA LCD TV in 8/09. Now the set turns on and off repeatedly, just as all the other complaints I've read about. The warranty is 2 months out. $3,700 wasted! Buyer Beware.

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    Reviewed Nov. 9, 2009

    My wife purchased me the Samsung BD-P2550 from Best Buy for Christmas on 12/23/2008. The unit was installed the day after Christmas and used lightly for the first month or so with no issues. The LAN cable was attached directly to the unit to take advantage of the Netflix and Pandora features as well as to provide firmware updates for the player. Much to my disappointment, after downloading and installing the first update, my player began freezing and pausing uncontrollably making it almost impossible to watch a disc. I took it into Best Buy with my receipt in early March of 2009 only to find out that they would be sending it to the Geek Squad for repair for 3-4 weeks.

    Almost 12 weeks later, I received my Blu-ray player back on 5/24/2009. The player worked okay for about one month until the next firmware upgrade (V 2.5) came out on 7/2/2009. After this upgrade was downloaded and installed, the player will no longer play a disc without constant freezes and pauses. It takes a hard reset just to get the disc back out of the player. I have contacted Samsung at least 5 times about this as well as Best Buy. Neither company wants to help with the issue without a minimum $200 repair. The player only cost $350 to begin with so the repair would be a joke only to find out it still doesn't work.

    The 3-month warranty from Samsung is useless. The Geek Squad service at Best Buy is useless and the BD-P2550 sitting in my basement is useless. I will no longer buy another product from Samsung or Best Buy in the future. I guess this is just another lesson learned. All I kept hearing was I guess you should have purchased the extended warranty. What a joke? Consequences: $350 down the drain, no Blu-ray player in my home and countless hours of sitting on the customer service line to no avail.

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    Reviewed Nov. 9, 2009

    Just over a year ago, I purchased a Samsung DLP rear projection TV from Best Buy and in this short amount of time, I have had three reported issues with the device. After only 9 months, the lamp blew out and was replaced by Samsung. Three months later while watching TV, the screen went black and smoke was coming out of the back of the unit itself. After a long process with customer service, it finally was repaired. Apparently, the power pack had a faulty capacitor in it. Now it has been two months since the last visit and only five months since the lamp change and the lamp has blown again, but this time the TV is two months past the warranty date. Thank goodness, I purchased the extended plan from the retailer. I have made several attempts to contact someone at Samsung who can assist me with either getting my money back or replacing my faulty television because they may be able to fix the lamp problem again but it has only been a year and some change. So how can I be sure that this will not continue to breakdown on me every few months or so?

    By the way, the retailer warranty only covers one lamp replacement and only certain problems, so the next one could cost me money out of pocket for something that could be avoided if Samsung would only care enough to handle these types of issues. I deal day in and day out with different people and their televisions. I have this opportunity because I am a technician with the largest cable company in the United States and I have the wonderful opportunity to share my ordeal with anyone willing to listen. This ordeal with this TV has put my home in danger due to the overheating of the capacitor which caused smoke to billow out from my TV. Had I not been there to immediately unplug the device, my home may have caught fire, and we are a family of four which include two small children. I have had to miss work so that I may be present when the Samsung tech visited my home to repair this device. This entire thing makes me sick. It has caused me mental anguish and has made me lose faith in a brand that I once trusted. I will not rest until something is done about this.

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    Reviewed Nov. 8, 2009

    We purchased an LCD model # LNT4671F from Circuit City on 12.5.07. The TV a few months ago started to make a clicking sound when you turned on the TV. It took at least 5-10 minutes to turn on. Today, it no longer will function. I have tried to call Samsung and get this resolved. But guess what, my warranty expired. I would think with the # of complaints this company is getting they would realize that this is a problem. There should be a class action lawsuit against this company.

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    Reviewed Nov. 7, 2009

    I purchased the Samsung (model #LNS3251D) 32" LCD TV only a couple of years ago; and now I am told the main motherboard of the processor is no longer working, so it is causing my TV to switch on and off nonstop when in use. TVs are designed to last many years and operate in the home. If the screen was showing signs of wear, it is understood; but the circuit board? That should have been the last item to wear out. I have made my claims with Samsung, and they have completely ignored me and said it is out of their hands. I see from many other complaints they have the same trouble I have. Never will I purchase Samsung TVs again, unless they offer a minimal 5-year warranty on the internal circuit boards. I have spent $1,600.00 now in order to fix the problem. At the very cheapest, they are willing to replace the motherboard for $400.00.

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    Reviewed Nov. 6, 2009

    An HLR-5078 DLP TV has a failed digital board. The symptoms range from a green plaid effect when switched on to a good picture using a different input (like HDMI) that may work for a few hours/days before it too fails, with a picture that breaks up into horizontal lines. These problems are documented all over the internet. Samsung used a new technique to mount some components onto their DLP digital board, and these devices called ball gate arrays, use tiny balls of solder that supposedly mate the chip with the motherboard, unlike the old method of solder tags. Over time (and not a lot of it), these joints fail, causing the problems outlined. If one applies mechanical pressure to the chip (thereby forcing the chip/solder/circuit board into contact), the board works again.

    This is obviously both a design defect and poor manufacturing. Hundreds of sets are this afflicted so a $2000+ set is worthless after three years! I'd be interested in hearing from others as I suspect Samsung, who seems to think that the whole thing is a joke, deserves instead a class-action suit, much like the one for the shadow problems that also plague many of their DLP units? In the UK where I lived for many years, goods must reach a fitness for purpose test (regardless of how short the manufacturer makes their warranty) and this kind of thing would result in Samsung being forced to make good these sets. Here it seems that they can hide behind inadequate warranties which all manufacturers make as short as they can get away with? If you told a Brit his product had a 90-day warranty, he'd laugh in your face, so too with a one-year warranty for multi-thousand dollar durables. We need laws like that here. Manufacturers try and scare us by saying that it would put up prices, but they do offer much better service elsewhere when made to!

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    Reviewed Nov. 5, 2009

    DTV just over a year ago: The last three months, the TV has slowly but surely taken longer and longer to turn on once you hit the power, but I am up close to 2 minutes. After searching online for a solution, I have noticed now thousands of complaints, videos on YouTube and constant complaints about Samsung not making this a recall manufacturing defect and hundreds of quality customers of your product are getting the runaround about the repair. Cheryl at the customer service center, whom I was told was the highest in management I could speak to, acknowledged the issue was true and refused to take care of me as a customer on a $250 fix, on a one year old, $3,000 TV.

    Because I purchased mine, my father, father-in-law and two brothers also purchased Samsung TV's; for your company to acknowledge it is an issue, offer 50 people out of now thousands to get theirs fixed as a "test", is nuts. I will not purchase another Samsung product of any kind and I will let it be known to all I know not to do the same. It is a damn shame you will not service your product. Pathetic is what that is for a $250 fix! Pathetic service!

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    Reviewed Nov. 4, 2009

    I bought a Samsung LCD TV (LN52A550) in June 2008. And now that the TV is past the warranty period, every time I turn the TV on, I hear multiple clicks and get a flashing on/off button for about 2-3 minutes before the picture appears. Calling Samsung did not do any help; instead, the operator just got my information and he told me that a service center will call to schedule an appointment. I asked if there was a recall on the product and there was none. This is the first Samsung product I bought since it was recommended by consumer reports, but I guess I made a big mistake. I will never buy a Samsung product ever. It’s worth spending the extra bucks with a Sony or Panasonic product. I wasted almost $2,000 on an inferior product.

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    Reviewed Nov. 4, 2009

    I've had the same problem as everyone else on here. The TV (LN40A550P3FX2A, just over 1 year old) started out not turning on correctly. It would turn on and off repeatedly cycling through the chime at start up. I thought the problem was with Direct TV at first, but after I tried their fix that worked once, I knew the TV was the problem. It got to the point that as others have said, it took 10 minutes or more to come on. Sometimes, it would come on for a second and then go through the cycle again. Now, it is to the point the TV won't come on at all. The blue power light just constantly flashes when you plug it in. Knowing there was probably a major fix in sight, I called customer service just to verify the warranty was expired and see if there was any fix they could recommend. They told me that I'd have to call a repair shop and have it serviced. I stopped at that point and found all of this information. Unfortunately for Samsung, I was about ready to buy a new cell phone, but not anymore! I'll never recommend Samsung to others.

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    Reviewed Nov. 3, 2009

    I have had multiple repeat problems with my Samsung LCD TV (model LN-T4661FX/XAA). Samsung has identified that the television is in need of repair and that a common problem exists with their television sets not powering up properly. Samsung agreed to extend my warranty once and the problem was solved. However, three months later the exact problem returns. A claim was made to Samsung and all they would offer is that I deal with the repair facility in order to settle who is responsible for paying for the repairs. Certainly, a large corporation is keeping track of quality issues within their own company. Janet with customer service replied to the question about the amount of similar problems with TVs and she stated, "All I can do is laugh at the matter." Please let me know if there is anything I can do to get them to accept their mistakes and correct the matter without additional costs to the consumers.

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    Reviewed Nov. 3, 2009

    I purchased our TV in March 2008. In late December 2008, I contacted Samsung and filed a repair order because the picture on my TV (model LN-T5265F) would not come on. On turning on, the screen stayed black while I got sound. A technician came from several hundred miles away to repair it. He said it was Time Warner's problem and left. TW came out, tested the cable line, and said it was not their fault. They brought a TV in, hooked it up and it worked, but our Samsung would not work. I called the technician back. He ordered new parts for practically the whole TV. Everything worked fine for about three months and since then, we have struggled to get the TV to show a video. So whatever parts were put in soon went bad. I guess I have been lucky because all TV's I purchased in the past would work 10 years or more before I gave them away. I wished I would have bought Best Buy's warranty now. Just for all of you out there, never buy a Samsung product! Regretfully, we bought a Samsung refrigerator last year also and we are waiting for that to blow up soon.

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    Reviewed Nov. 2, 2009

    I bought a 1080p Samsung LCD about two years ago for $1,000 from Circuit City. I was watching the TV yesterday and all was fine. I turned on TV today, no picture! Out of warranty. Nothing Samsung can do. It will cost $150-$240 to fix it. It looks like every other complaint on here is about Samsung and this very same problem.

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    Reviewed Nov. 2, 2009

    2 1/2 years later, my TV (model # HLS5086; WX/XAA) is also full of white pixels. It first started by shutting itself off. Then, the white spots started appearing. My 52-inch $1,800 TV is useless not even 3 years later. My call to Samsung was an insult to my intelligence. They tried to get me to change from my hi-def cables to the regular ones. After I told them I knew what the problem was and that I was not the only one with this issue, they told me there was nothing they could do: the warranty had expired. My question is, how can they know their TVs have this issue and not help the consumer in any way? The cost is about $900.00 to fix and who's to say 6 months down the road it doesn't happen again? There needs to be a class action suit and count me in if there is one. Furthermore, I will tell everyone about the treatment I got from Samsung and how they do not stand behind their products! Never ever again will I purchase or let anyone I know purchase anything with the Samsung name on it!

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    Reviewed Nov. 1, 2009

    In reading the many complaints about the Samsung TV, we had the same problem about not being able to turn on the TV. It took longer and longer to turn on until it wouldn't turn on at all. Fortunate for us, we watched a YouTube video of instructions of how to replace some capacitors. Even though my husband and I are 76 years old, we had no problem taking the TV apart to get to the capacitors that had swollen and putting in the new capacitors. We were successful and the TV picture and sound is better than it ever was. With so many people having the same problem, Samsung should be ashamed that they use faulty parts. We had to replace three capacitors that cost $1.59 each at RadioShack. The size of capacitors that we replaced were 10v and we replaced them with 35v capacitors.

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    Reviewed Oct. 31, 2009

    On Oct. 22, 2006, I purchased a Samsung TV model HL S4266W from Best Buy, Hurst, TX. Shortly before it was 3 years old, it started with 3 small white dots on the screen. Each day the dots multiplied, until now, a month and a half later, there are so many dots, you can barely see the picture. I called 1-800-Samsung and told them of the problem. They said it was out of warranty and there was nothing they could do. The repair cost from what I can tell is going to be 800 to 900 dollars. I don't feel this is fair, where there are so many people with the same problem, all happening with the same product and about the same time frame. I was told by a customer service rep that my TV was "used up." At three years, it's used up, a $1500 TV.

    To add insult to injury, each time I talked to a rep, they said they would turn over my case to ECR and I would hear back from them in 48 hours. I never heard back, so I called again. I have been given this story 4 times and I have yet to receive a call back. I have written a letter to customer service on the Samsung website. No response. I would very much like to be a part of a class action lawsuit. This is not right, and they won't even call you back to defend themselves. I will tell everyone I know and anyone I come into contact that they should avoid all Samsung products because of the bad experience I have had with this TV and the bad experience and the lies of their service department. That is unacceptable and it shouldn't go unnoticed.

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    Reviewed Oct. 26, 2009

    I, too, have had a shoddy TV (Model # lnt4061fx) from Samsung. After about a year and a half, it started doing the clicking thing, taking forever to turn on. Now, it doesn't turn on at all. I have seen on the internet you can replace the capacitors on it. I'll just have to give that a try. It's just not right for a company to sell a product like this and not recall it after so many people have issues with it.

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    Reviewed Oct. 25, 2009

    I purchased a Samsung 46" TV (model # HL-S4666W) in October 2006. Sound continuously dropped out. The only way to get the sound back was to unplug the TV (nuisance). Next, the TV would intermittently shut off for no apparent reason. I continuously have to vacuum out the vents on the back of the TV. I never had to do this with a tube TV. Then, the bulb exploded in the TV; consumable, but at $150.00, very high maintenance on a TV. Then October 2009, I turned the TV on and have vertical white lines across the TV screen. Estimated repair on the low side, $400; on the high side, $900 (DMD board). I paid $1,600 for this TV 3 years ago and have to pay $900 to fix it.

    Sorry Samsung, well-documented problems with your product and you don't want to stand behind it. Guess what, it will be that last Korean-made product I’ll ever buy, let alone a Samsung product. I am aware that your chips are in other televisions and have done my research to ensure I don't buy your product again and make the same mistake I made. Oh, by the way, I pass on my Samsung experience with everybody I have contact with when it comes to purchasing a television. It's not pretty. Let’s sum that back up: (1) sound intermittently works; (2) shuts off for no apparent reason; (3) high maintenance, $150.00 for bulb; (4) $89.00 color wheel; (5) DMD board, $900.00. Did I mention this is a 3-year-old TV? More maintenance than my car... A TV should last no less than 10 years and have very little maintenance. I don't buy that TV's nowadays only have a 3-5 year life span. If that is the case, Samsung better lower the price.

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    Reviewed Oct. 24, 2009

    I purchased a 46" HD flat screen 1 1/2 years ago. Small white dots are now appearing on the screen. Apparently, many consumers have complained about the same problem and Samsung is quoting $900 to fix the problem. How ludicrous. It seems to me that Samsung should recall the TVs before passing their fault of pixels onto the consumer.

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    Reviewed Oct. 24, 2009

    I purchased a Samsung LCD HDTV from Best Buy (Model #LN-T4665FX), after the store sales person convinced me that Samsung was the best quality for the money. What a mistake that was! I have owned the TV for 1 1/2 years and already have two different problems with my TV. There are two vertical green lines on the left side of the screen (caused by HDMI ports going bad on the TV) and now, the TV won't turn on (caused by faulty power board). The power board is totally inexcusable because its problems are caused by Samsung using cheaper capacity resistors (which saved them about $1.00).

    Unfortunately, since I'm not a soldering expert, I will have to replace the entire board (or risk blowing up the TV or starting a fire if I installed the resistors incorrectly). Someone at Samsung is going to have to answer a lot of questions either in engineering design or supply chain for this debacle. $1.00 capacity resistor savings on a $2,500 cost retail TV? I won't purchase another Samsung product ever again. Samsung Customer Service was polite but ineffectual, "we can't do anything because it is out of warranty".

    Hopefully Best Buy will step up to the plate and force them into fixing this problem permanently (because the replacement boards have the same faulty design, so I will have the same problem again in a year or so). Consequences: time wasted calling customer service; time wasted researching the problem "correctly" on the internet because Samsung didn't give full disclosure; the cost of replacing the board, etc.

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    Reviewed Oct. 24, 2009

    I have a Samsung LCD TV - 750B series - that I purchased from Amazon only three months ago. The TV's input/output components only work sporadically, giving me no sound out of one external speaker 90% of the time, and no high-definition TV (from an HD cable box) for the majority of the time. I have been calling Samsung Customer Service for the past 3 weeks, almost daily about the issue. I am within the 1-year warranty so repairs should be covered, right? However, now having been assigned to the fourth repair company (no one does Samsung home-repairs in the most populous city in the country, apparently, and my TV is too big to transport safely to a repair shop), I have yet to get anyone in to fix my TV. The TV cost a fortune, and HD cable costs money too. Why, after 3 months, should these problems arise, and why is Samsung so slack on taking care of them? They already got their money, I guess. I would be interested in suing Samsung if this problem is not fixed by next week.

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    Reviewed Oct. 23, 2009

    My Samsung LCD TV is having the same on/off issues that many here are describing. Samsung Support has been uncooperative in dealing with this issue even though obviously this is a widespread problem. It seems faulty capacitors are causing the power supply to break down.

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    Reviewed Oct. 22, 2009

    I have two Samsung LCD flat panels: one 46"; the other, 37". Both have the same problem - sound but no picture. Samsung was no help in the repairs; but customer service and technical support, as well as field technicians, all acknowledge there is a serious problem with these televisions. Technician said, "Almost always happens between 1.5 years and 3 years, but funny how the warranty ends after one." Basically not covered under warranty, so consumer is **. Technician at BestBuy told me he would guess that at least 60% of the consumers have issues and come back to complain. Samsung acknowledged there is a problem and that the parts are antiquated and should never have been used, yet they still continued to use and make these TVs for several years after they knew they would fail in the field. Why? Sounds like a class action lawsuit to me. All I want them to do is acknowledge the problem and fix my television at no cost.

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    Reviewed Oct. 22, 2009

    I purchased a Samsung 32" LCD January 2006. On October 20, 2009, the monitor went black but I still had audio. The screen is completely black even when trying to activate the various menus. In lieu of initially calling customer service, I decided to do a Google search where I discovered this was quite a frequent occurrence. After getting an idea that this was rather common, I called customer service that seemed totally unaware of any other customers having similar problems... right. The customer service rep suggested a hard restart or something similar, which required me to hold down the power button for 15 seconds. This did not work.

    What I gathered from the internet is that Samsung is completely uncooperative when it comes to this sort of thing and my best bet was to fix the problem myself. The most common problem was bad capacitors, which one person decided to investigate further. Apparently, the capacitors Samsung used to make this TV in 2007 were deemed obsolete by the capacitor manufacturer in 1999 (doesn’t sound like a warranty issue as much as a manufacturer’s issue.) My game plan is to head to RadioShack and purchase five 1000uF/10V capacitors (others have been using 16V and 32V as well) for $1.60 each. The repair will need a bit of soldering, so I’ll need to purchase that as well. From what I gather, the parts will cost me less than $20 and the repair shouldn’t take more than 30 minutes. Compare that to the $350 others whose warranties are expired and it’s worth a shot. There is a link online if you do a Google search, and YouTube actually has a two-part video demo of how to replace your capacitors.

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    Reviewed Oct. 21, 2009

    I purchased a Samsung DLP TV HL-s5679 less than 2 years ago. This TV was used very little when grandchildren come into town as we watch TV in the bedroom. It has constant clicking noise, flashing light between led to timer to standby/temp, then all 3 flash. It has sound, no visual, a black screen. Samsung TV is junk. Do not buy one. I will gladly go in on a class action suit. I'm still watching my Quasar that is 18 years old in the den, a Toshiba that is 10 yrs old in the bedroom, a Vizio that is 3yrs old in bedroom. Investing 2000+ dollars should last years. Samsung TV, beware!

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    Reviewed Oct. 12, 2009

    I found a way to fix the problem and it cost me only $15! The problem I am referring to is when my Samsung 40" LCD 1080p resolution TV takes forever to turn on. First, it took 2 clicks on and off - the TV did it itself. Then after 5 days, it took 10 minutes to turn on. The next week, it took at least an hour to turn on. Not only that but when the TV turned on, there would be the "rainbow" of colors and dead pixels everywhere on the TV. I would have to turn the TV off and on all over again.

    Now, to fix it, guys, it's very easy. I found a website where they can help yourself open the TV and fix it. It's a part on the power supply called the "electrolytic capacitor" and there are usually 4 10V, 1000uF capacitors that bulge at the top with black ooze. This is because the capacitors are cheaply made, and it's a 10V. If you replace it by using the soldering method, which I learned today, you can spend $15 to fix the relay clicking problem! It took me 2 hours to do and I didn't have to spend $500 to have my TV inspected/replaced, etc. When Samsung replaces the power supply, they still contain the 10V capacitors, and it is prone to break within the same time your TV broke.

    It's extremely easy to fix. The success rate of individuals is about 99%. I replaced 4 malfunctioning capacitors, which were 4 1000uF, 10V, 105 degree Celsius capacitors. I replaced those with 4 1000uF (the 1000uF must remain 1000uF), 35V, 85 degree Celsius capacitors at my local Radio Shack. I also bought a solder, and I bought some wire called rosin, I forgot, but it doesn't matter because this is easy. It cost at least 100 people around $5 each, and it took people 30 minutes to do.

    It's simple. Is the battery looking thing, known as the capacitor, bulging at the top such as a convex bulge? Is there black stuff at the top of it? That's the electrolytic fluid oozing out, replace that and increase the voltage from 10V to at least a 16V and your TV works perfectly. Spread the word, because this will save everyone at least $400!

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    Reviewed Oct. 6, 2009

    I sent a 22-inch Samsung to be repaired on Aug. 28, 2009. It arrived at Samsung on September 2 (10:20am) and was signed by Parrera. I called after 14 days to check on repair **. I was told they will call back but never called back. September 15, I called again; no return calls. September 21-24, I called again and talked to ex-manager and customer relations; no return calls. September 28, I called hhgreg for help in Snellville, Ga. I was turned over to hhgreg customer service (1-800-284-7344). They said they will call back; no call again. I went to the store in person and emailed Corporate Manager Thomas ** from the store; no return email and still no TV to be found at Samsung. I was left with a message from Jody (1-800-284-7344). I do not know who she is, but she said they have been in touch with Samsung and will be in touch within 2-3 business days; never got back to me.

    I went to hhgreg in person on Oct. 5, 2009. They said they sent an email to Jody. I said I will be back in the store in the morning on Oct. 6, 2009 at 10:00am and I want a TV or my money back. Now, I am not waiting any longer. I never got an email from them yesterday. While in the store, they called vendor relations; no return call. I left and said I will return before 5:00pm with some action. They said they will call me if they get a call. It is now 12:33; no call. I am so angry at Samsung and hhgreg. No one can seem to help. I never thought I would lose a TV. No one wants to give your money or TV back. What kind of business are they running?

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    Reviewed Oct. 6, 2009

    I bought Samsung DLP Model HLT5076SX/XAA Version PH01 in January 2008. After 3 months, the TV started taking a long time to come on. This TV was not used occasionally during 2008 up to mid-2009. It was used continuously recently - as of August 26, 2009. It would take longer and longer to come on. By mid-September, it stopped working. The lamp was replaced and it worked for one day and went out again. When I power it on, it cycles off and on, flashes alternately between the lamp and standby lights until all 3 lights start flashing. This is the worst TV in history.

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    Reviewed Sept. 29, 2009

    I bought a Samsung 50" plasma TV on July 26th, 2007. On Aug. 21, 2009, it was on when it suddenly just shut off. There was no power at all, no light on the front, nothing. I called and the rep for Samsung said that if I registered the TV on the Samsung website, I got 3 extra months warranty so it was still covered. The website would not update, however, and for 5 days the regular customer service just told me to wait until it did. Finally on Aug 26, the Escalations department said they'll fix it after I had to call in again about the site not updating and they put a ticket in for me.

    On Sept 1, the tech came out and said the power supply was bad and he ordered the part. Samsung had done a software upgrade of their systems and it had caused the parts system to not work. The part did not ship until Sept 11. The tech came to my house on Sept 16 and replaced the part and the TV started working again. After 1 and 1/2 hours, it did the exact same thing, no power, no light, nothing. I waited 3 weeks and 5 days for 1-1/2 hours. I called that night and talked to a Customer Service rep who said I would have to call back the next day to talk to an Escalations person again. I called on the morning of Sept 17. The Escalations person told me they would have to do another repair. As you can imagine, after waiting 4 weeks to have the TV work for 1-1/2 hours and it obviously not being the actual problem, I was not willing to accept this. She said I she would have a supervisor call me.

    I called again on Friday, Sept 18, and talked to someone who came across as a supervisor. She said she understood my frustration and they had to have the tech come out and "verify the unit was not working". I quote that as those are exact words. Once he verified that it "was not working," they would replace the unit. She went over what would happen. They would talk about the model and I would have to agree on the model and it would take 7 to 14 days to get to me. I agreed and waited on the tech. On Sept 24, the tech came out and verified it was the exact same issue and the unit was not working.

    On Sept 25, I called and talked to another Escalations rep who now told me the unit would have to be repaired. Obviously, this is not what was agreed to so I told her this was not acceptable. Their rep set the expectation that it was being replaced and they needed to stand behind that. I was not going to have them fix it again when that was obviously not the issue and then have it go out again and wait another month to have it fixed after that. She sent it to their Case Management dept.

    On Monday, Sept 28, I still had not heard from that dept so I called again. Another Escalations rep said to give them until the next day. I did. Today, Tuesday, Sept 29, I called again. Now I am being told to give them another 48 hours to get back to me and that the rep who told me they would replace it once the rep verified it was not working really meant to say only if it was determined to be unrepairable. Obviously, I know the difference between those 2 things and I did not misunderstand. It does not matter if that rep messed up or not, the expectation has been made and needs to be done. I am not going to have a TV repaired again after 1-1/2 hours of it working.

    In short, I was a loyal Samsung customer. I have 3 of their TVs and was going to buy one of the new LED TVs. My wife and I both have Samsung cellphones. I will never buy Samsung again. I will tell everyone I know about this and recommend against Samsung. I will be all over the internet telling the world about this and not to buy Samsung. This needs to be fixed and fixed now.

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    Reviewed Sept. 29, 2009

    I purchased a 32" TV at Circuit City on 09/01/2007 and I paid for the warranty also. My TV stopped working in April 2009. Since then it has been a nightmare. I have been calling the warranty number and they sent me to Radio Shack with confirmation number, but at Radio Shack, they do not fix TVs of that size. So, I called them again. They finally sent some technician. He told me they would contact me, but they didn't. When I called again, they told me they decided the part of the TV will be more expensive so they told me they will transfer my call to Customer Relations and they said they have already the approval for my case and they will contact me.

    But I waited for a week and they didn't call me and I called again. Since then, every time when I call, it's the same thing. I call to Customer Relations and they transfer me. They transfer my call to a dept. and the other dept. transferred my call again to the dept. of Customer Relations but they don't answer and then it's me waiting for more than one. Every time I have no solution, no number to complain about this abuse. I paid $799.99 for the Samsung TV plus $99.99 for protection plan which is no help at all. The company which provided the warranty is Insurance Solution and the number they provided me is 1800-8781167. The other numbers are 1888-6158156,1877-5125278.

    Please, if you can help me, I want my money back and also compensation for all the time I wasted on the phone to make calls without any answer. Thank you. And I know Circuit City is out of the business but I paid for the insurance and it's really frustrating, this situation.

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    Reviewed Sept. 28, 2009

    In April 2009, I purchased a Samsung 46" HDMI TV from Electrozone.com. The refurbished TV was $1,400 plus $200 for the CPS warranty. The warranty states that any issues with the TV will be repaired by CPS within the 2 years. If there is a major problem that can’t be fixed in the TV or costs too much, CPS will replace the TV for free. After a few months of using the TV, roughly around May 2009, I noticed the HDMI would not work in the TV. I called up CPS for service. They had sent two repair guys that said the TV was fine. I then thought it was something else. However, after a few months of my own gruesome experiments and investigations, I knew it was the TV. I called CPS again and they sent the same two guys. I attempted to prove to them that the TV HDMI was acting up through process of elimination. They wouldn't listen, told me the TV was fine, and ran out the door. I was stunned!

    I then asked CPS to send professionals. However, CPS said they were the only certified Samsung professionals that they could send in the area. I laughed. The HDMI is still not working, but I have proof the TV is bad. The only problem is proving to them it's bad. It seemed to me that the repair guys might work for CPS and is sent to ignore problems so CPS does not have to repair the TV. Please, any help is appreciated.

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    Reviewed Sept. 26, 2009

    I purchased a Samsung htl50 DLP projection television on 5/16/07 for $1,300. At first, I was extremely happy with my investment; however, I had no idea what I was going to be getting myself into. A little after 7 months, I had my first experience with what this ** TV had in store for me. My family and I were watching a movie, and the TV powered itself down and started to flash the (known in my opinion as) LED's of death. I called Samsung that night to let them know what had just happened, and they were happy to send out an authorized Samsung repair company by the name of Canyon State Electronics. It took the repair company about 3 business days to finally arrive and fix the television. He replaced the lamp and the ballast on the TV, and he said that I only had 1,200 hours of use on my lamp and it should average 5,000-8,000 hours. I had 2 repairs in the first year of having my TV, replacing the bulb and ballast. I had 3 repairs like clockwork; the second year it went out every 4 months, replacing the bulb and ballast. Finally, I have had 1 repair in the third year in which they replaced the bulb ballast and power supply. This was done on July 09 of this year.

    The TV is now not functioning, less than 3 months after the repair. I now have a claim number ** to receive a new television; however, the TV they want to replace it with is a 46”. I have a 50” and they want me to pay an out-of-warranty fee of $566.00! What the hell is that Samsung? Get your ** together! It’s a bad product and should have been replaced a long time ago! Everyone on this site needs to get together, so we can file a class action lawsuit! Since I have purchased the television, I have now had 7 repairs all replacing the same part - the bulb and ballast. Each time I have a repair, I have asked for a new television; getting the same response each and every single time like a broken record: "if it can be repaired, they will not replace it." Now that I’m so far out of warranty, they want me to pay a prorated out-of-warranty fee! It's the worst purchase I have ever made. I hope this helps others out there to make sure they don’t buy a Samsung product! They are the worst!

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    Reviewed Sept. 25, 2009

    I purchased new 50" plasma TV at Best Buy in Logan Utah store #945 on Feb 28th, 2009, Model #PN50A510P3F Model Code PN50A510P3FXZA manufactured Feb 2009. 0n 8-18-09 I filed first claim. Tech Specialists came out and looked at the TV, said if spots continue to keep coming back to call again. They figured it just needed break in time. I called Samsung again and talked to Charmie on 8-27-09 at 1-800-726-7864 for a 2nd claim. Tech Specialists came out to my house and picked up my TV.

    I called on 9-03-09, talked to Tiffany at Samsung at 2:30p.m. because I never heard back from anyone and she said there were problems getting parts, so I called Tech Spec. They said they had to order more parts. Now, I'm beginning to wonder what they have done to my TV so I told Tiffany that I want a new TV. She okays the exchange and gives me a new exchange #.

    After a few days, I called Samsung. They "still have not heard anything." I talked to Myesha, no information. I called back on 9-21-09, talked to a nice lady named Whitney who said 5 different parts have been sent to Tech Spec and I will have it back on Monday for sure! Guess what? Monday to Thursday, no TV. So, on 9-24-09, I talked to a nice fellow at Samsung at 1:00p.m, 1-800-522-7341. Supervisor promised a new set to exchange with a new transaction code. He has me fax proof of purchase and all information. I called Samsung on 9-25-09 at 12:18 p.m. John, a really nice guy, said that they have no record of this.

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    Reviewed Sept. 25, 2009

    I bought a Samsung television that is having numerous white dots. Many people are having the same problem and Samsung does not want to do anything about it. I think we need to file a class action lawsuit.

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    Reviewed Sept. 22, 2009

    My 46 inch HLS4676SX TV has white dots. It’s only 2 years old. I’ve seen lots of others having the same problem with on and off. I think we should all get a lawyer on this.

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    Reviewed Sept. 22, 2009

    I purchased a Samsung LNT3253 LCD TV from Enterprise Photo, Brooklyn, NY 11223, 800.951.0073 with warranty from Repair Tech Inc., 545 Broadway, Bayonne, NJ 07002, 877.418.8324. My TV screen does not work and I tried to use my warranty and both numbers from the seller and that of the warranty company do not work.

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    Reviewed Sept. 22, 2009

    Almost two years to the date, our Samsung Model #LNT1953HX monitor totally went out. It's been slow to turn on recently and in addition, we have been hearing clicking noises coming from the monitor. It didn't matter if the TV was turned on or not. After the picture went out, we tried to move the monitor but the top left side of the monitor was extremely hot and smelled of melting. We unplugged immediately and after two hours, it cooled off and re-plugged in and it started to get hot again.

    Unfortunately, we did not purchase extended warranty coverage from Sears. This 19-inch monitor cost $499. This the first and last time we buy any Samsung products. Just to ship into service for diagnostic testing was going to cost $80.25. Then, to repair, it would probably run anywhere from $100 + if it involves any circuit boards. So this $499 TV would then cost almost $700 when all was said and done. Our ticket no. was ** transaction ** with Samsung and I cancelled our repair order request. We are very unhappy with our Samsung experience and agree a class action suit needs to be filed on behalf of all the Samsung TV customers that have been sold faulty products and workmanship, not to mention the potential fire hazards, this from a TV that is only used on average 5 to 6 hours per week.

    There is no excuse! Our other TVs are 10+ years and older and we haven't had one ounce of problems with them, one being a 52-inch Pioneer wide screen TV and the other a 32-inch RCA TV. What happened to products that last over 5 years?

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    Reviewed Sept. 21, 2009

    I purchased a 42-inch Samsung plasma TV on 11- 28-08 and purchased the extended warranty as well. TV went bad on 09-14-09. I called Samsung at the 800 number. They said some of their third party company will get back to me on my repair and they never got back. In fact, I have to keep calling them again & again. I called Samsung & they said they have 3 week to repair my TV. That's their internal policy. When I told them that there is no time frame in the warranty policy and documents that they have provided to me when I purchased the TV, they told me they will not exchange the TV and I'll have to wait till 21 days for resolution. Samsung keeps giving me the runaround. As of now, I still have no TV (7 days). I have 3 different transaction numbers from Samsung. I have made 5 calls to Samsung and all in vain. All I get is their internal policy. I am lost as to what to do. Any help would be appreciated. Thank you.

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    Reviewed Sept. 21, 2009

    I bought a Samsung 61" DLP approximately in Jan '07 and within a year, we had the same problem described in previous complaints. The TV turns itself off for no reason, takes a long time to warm up or it gets specks on the screen. I called the customer service support at Samsung over a month ago and was given a tracking # in case the problem continued. At no time was I told my TV was out of warranty or that this was a common problem in their product. In fact, I was told that if the problem continued, I should call back with the above tracking number and they would take care of me. I called today and was treated so unprofessionally and so rudely that I couldn't believe a company like Samsung could have people like this working for them, or for that matter that Samsung was aware of what was going on.

    Boy, do I know better now! The supervisor that I requested to speak to, by the name of Juna (I doubt that's her real name) had the nerve to tell me that they, "Samsung," were in control and the customer was in no position to tell them what rules they were to follow! I am horrified that this company is still in business and that this problem is so prevalent in many of their TV models. Why haven't we heard about all this before now? Why isn't some one/agency regulating this kind of problem/business? It appears that Samsung knows about this problem and yet continues to sell their defective product/equipment to unsuspecting customers. This is fraud, plain and simple.

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    Reviewed Sept. 21, 2009

    I purchased a Samsung LNT4066FX/XAA LCD 40" TV in September 2007 from Best Buy for over $1500. It was by far the best looking LCD in the bunch. I even spent more for a smaller TV than I'd wanted since it looked so good! I got it home, set it up, and everything was fine until around February 2008. I found that some of the input sources, though they were all set up properly (I'm no tech novice), were not selectable.

    Calling Samsung got me a repair visit for free since it was still well within warranty. The tech from Virginia Electronics showed up, confirmed the problem and opened up the back of the TV. He prodded about inside for a few minutes, then closed it up. He said that everything looked fine. We plugged it in, and the inputs which did not work before were now selectable via the "sources" button on the remote. Initially he said he'd brought a new power supply unit to replace the old one but didn't feel it needed to be replaced though he also said I needed to sign the work order anyhow, so he could be paid for the replacement PSU. I was happy to oblige since he did, after all, seem to have made my TV work which was all I wanted.

    Fast forward to March 2009. I began to notice that the unit would not power on with one press of the button. It would now click on, wait a few seconds, click off, then click on again and the picture would show up. Knowing that the TV was out of warranty by now and seeing as it still ultimately worked, I chose not to do anything about the behavior at the time.

    It got worse. Every couple of weeks, the unit would add a couple more power cycles and clicks before an image would show up. Eventually it was taking half a dozen cycles, and when it did finally power on, the chime and the audio would be filled with static and the only image displayed would be a series of vertical multicolored pixel columns. When this occurred, the manual "fix" was to power it off at the unit, wait a minute, and power it on at which point the image would display with - like so many other posts on here - random pink pixels all over, distorting the image. After a few more power cycles, the image would be fine.

    Finally, in August 2009 I decided to plead with Samsung; as the unit was out of warranty I had little recourse but to hope Samsung would realize the unit was defective and repair or replace it. I'm a fool for not taking the names of the reps I spoke with but I know they have records (which they should be able to be subpoenaed for) of my dealings with them as they were able to produce some history of the first repair. The first rep I spoke with told me I definitely needed a repair but that it would be out of warranty. I said that given the unseemly shenanigans on behalf of Virginia Electronics (whom Samsung endorses), I was owed at least the repair I should have received in the first place. She said she would escalate my request to a higher Customer Relations department who would be getting back to me within two business days.

    I never got the call back so I phoned them back in a week. I was able to speak to someone in this advanced department who reviewed the circumstances and graciously offered to, as a one time courtesy, repair my unit on their dime. Since I am not documenting a complaint about Virginia Electronics specifically, I'll skip the details about how the repair/part ordering/home visits have been dragging on for over a month now but it's worth mentioning that the first tech to visit stated that several capacitors on my power supply were blown. He had heard about this exact issue in these units and in my case he thinks that the problem in my unit may have also burned out part of the main board which will probably also have to be replaced when he returns.

    I expect the unit to be repaired and working on Friday, September 25th. I only hope that the boards/power supplies they are using to replace the defective ones live up to the implied warrant of merchantability (something about lemon law here) we should expect from a company like Samsung, 1 year expressed warranty be damned.

    It wasn't until now, as I stare at the blank screen of my once beautiful TV which has given me no joy in over a month, that I thought to google "Samsung TV recall" on the off chance that my model had been recalled. Given the volume of complaints dealing with the same exact issue across numerous models in the same product generation, Samsung owes its consumers new power supplies across the board since - warranty on the full TV notwithstanding - the power supplies are trash and not merchantable.

    I still think Samsung makes some of the best looking LCD products available and I don't want to stop doing business with this company. If they offer a recall on my product line to replace the power supplies (and components adversely affected by faulty ones), I'm still willing to stake my cash on their products (since they will have replaced my individual parts by then anyhow).

    If it takes a class-action lawsuit to make them respond like a respectable company, I'll regretfully (but willingly) have to participate and collect any damages I'm owed, having spent money I could barely afford counting on Samsung's reputation to do right by me. If that should occur, I'll never buy Samsung again and neither will any of the friends who count on me for advice for all their electronic purchases (there are many).

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    Reviewed Sept. 20, 2009

    We purchased a Samsung BP-1500 blu-ray in December of 2008. After 6 months, it stops working and after we have tried numerous of times to download their programs to update our system, I don't think I need to go any further because I feel that there are a lot of customers that have been taken advantage of. If someone who is reading this and is interested in a class action lawsuit, I will be more than happy to throw my name in the hat. Well I just read below and is interested in an attorney. I know that Samsung knows they have a problem.

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    Reviewed Sept. 20, 2009

    Samsung 40" television keeps powering on and off by itself. This was purchased in 2006 and haven't have had much use. This TV is just about 2 years old. I paid $1,300 and will have to buy another.

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    Reviewed Sept. 20, 2009

    Samsung LN54041D LCD TV has bad picture. The TV is less than 2 years old and this problem is similar to many I have read about on this website. Expensive TV, I'm out over $500 to fix it.

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    Reviewed Sept. 20, 2009

    Well on 9/19, to my surprise, a third party vendor showed at my door. Now this past Wednesday, a third party contacted me and I told him I was waiting for a response from Samsung on the warranty extension I requested. He stated it would not be a problem and he would order the part and call me back. Well I never received a call back, but he showed today and fixed my TV with no cost to me. He stated these Samsung generate so much heat with the back lighting and the advanced features, the relays go bad.

    "Samsung is aware of this issue," he stated. He tuned down the TV, which I can tell the difference and he stated I could put it back to factory, but the problem will come back sooner. Well, I still have not received a call from Samsung from 9/13, but I do have a working TV. So keep bugging them on the phone guys, we have a valid complaint and I think they are trying to handle it on a one to one basis.

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    Reviewed Sept. 19, 2009

    I bought a 40" LCD TV from Samsung in November 2006. Recently, the TV started making clicking noises and cycling itself off and on. I have done research for this problem and it seems that this is common for Samsung. They used inferior resistors on the power board. It will cost around $500-$600 to fix it. Since this is a common problem with only Samsung TVs, Samsung should fix them free of charge or at the very least with a nominal charge. Since Samsung is not stepping up, a class action lawsuit should be filed. I will never buy any Samsung product again. Never.

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    Reviewed Sept. 19, 2009

    I purchased a widescreen plasma TV in 2008. It was beautiful until about 1 month ago. Now, the TV turns off and on by itself. It does it so much that I have to leave it off. As I was looking online, I found that many other people are having the same problem. Now apparently I am out 1,500.00 dollars because the expense of fixing the problem is so high and Samsung has been of no help. I cannot believe the number of complaints and Samsung has not been hard-pressed to put out a recall, and that hardworking people that saved for a new, nice TV are now being ripped off and no one cares.

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    Reviewed Sept. 18, 2009

    I researched the best LCD TV to purchase for over a year. I went from store to store, asking questions and even asked a family member who works on TVs which brand to buy because I wanted to make sure I was getting a really good one if I was going to spend $1500-$2000 on it. After much input, research, and educating myself, I finally purchased a Samsung 40" LCD HDTV (LN-T4061F) in Dec. 2007 from Sears for family Christmas Gift. It worked great, the best HD picture ever. We totally loved it until about 6 months ago.

    The on/off relay started taking forever to turn on, about 5 minutes to start with, then 10, now 15 minutes, if I am lucky. I have to turn it on/off three or four times now. You have to turn it on, then back off, then on again. Sometimes it will turn right on, sound only, but no picture. When it first comes on, there are always lines, like burn in, pink dots, or not a very clear picture, until you go through the process and finally you get a good picture. For now, I go through this long process but it is coming on but is very aggravating for what I spent and it being less than 2 years old!

    I called Samsung and they told me to power it on and off, at the TV, not the remote. It still did not work or reset. They offered to send a tech at my cost, of course, and it is not under warranty now, but, it is less than 2 years old! Come on Samsung! I made a 24-year career on Customer Service. This is not customer service!

    It is getting worse day by day. The other night, luckily, I was awake when this happened at 4:00 in the morning. It just tried to come on by itself! Click/click, click, click. This could have caused a fire. The next day, it almost did not come on at all and it sizzled before doing so. That was not good! We could lose our home or worse, our lives. I sure hope Samsung wakes up soon before something really bad happens to someone because of this default! I have to unplug it now so I don't worry about a fire! When it goes out completely, I am going to explode, not the TV!

    I am afraid to turn it off because I am afraid it won't come back on, and, I am afraid to turn it on because it could start a fire. One day soon, I'm going to know for certain I have wasted $1500 (which is the most I have spent on an appliance ever)! What a waste of money. I got laid off from my job and have been unemployed for over a year and still owe on the thing and we certainly don't need this. I have purchased Sonys, Panasonics, RCAs but never will I ever purchase a Samsung "anything" again. Someone please help!

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    Reviewed Sept. 17, 2009

    I purchased a Samsung LCD LN46A650 in August of 2008. September of 2009, the TV had an on/off issue. The product would continually turn off and on. I called Samsung and was told this is a recognized issue, they can fix it, but I am out of warranty. This is a global issue with their TVs, yet they refuse to acknowledge responsibility to the consumer. The tech told me this TV will have this issue, not if but when, so people who purchased it should hope it happens within the warranty period. A disgrace and my last Samsung purchase.

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    Reviewed Sept. 17, 2009

    After reading other consumers’ complaints, I come to realize that I have the same issue with my 46" Samsung Television. It started with red dots throughout the screen and now the TV will just click like it wanted to come on. I paid a great sum for this thing only to last less than two years. By all means I think Samsung should offer a recall to fix this issue. I should have kept my 25" RCA floor model that I brought in 1984. It is still working to date. Samsung has just lost a customer. Just the fact that I may have to pay out to repair it or purchase another is an economic burden.

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    Reviewed Sept. 16, 2009

    I purchased a Samsung 40-inch LCD flatscreen in January 2008. In August of 2009, the television began clicking on/off without actually turning on. I now have a television that turns on and off and that it is all that it will do. I called Samsung and was told that they are aware of the problem, but it was not a big enough problem to extend a warranty or repair. I spent $1300 on a television that doesn't work. It will cost $250 to repair, which is impossible for me to afford at this time. Samsung is selling defective products that they are well aware of, but they are ignoring the consumer’s request for a remedy. Legal action should be pursued against this fraudulent practice.

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    Reviewed Sept. 12, 2009

    I purchased a 42" Samsung plasma TV one year ago; however, a few days ago I turned on my TV and all I got was a clicking sound. My case was a bit different from most here because I purchased my TV in the USA and it’s much too expensive to send it to Samsung from the Bahamas to have them repair it. I paid $1,500 and I feel the repairs could cost me two times as much and to have it reshipped is going to cost even more. Also, before purchasing the TV, I read most of the reviews and also visited the Samsung website, but at the time I did not realize that the product was faulty.

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    Reviewed Sept. 11, 2009

    I have a two-year old 46" Samsung LCD television, model LN-S46. I paid over $2,000 for it at HHGregg thinking I was getting a top-of-the-line model that would last for years, the same as my Sony and Panasonic sets I had before it. A couple of days ago, the picture went to hell. The technician says the problem is an intermittent in the main signal board that can't be repaired. The cost of replacing the board exceeds $550 and the folks at Samsung say it will take 7-10 days to get the part. The owner of the repair shop said that in the past couple of months, it had been raining (broken) Samsung's, so perhaps all the chickens er crappy products are coming home to roost. In the meantime, on the recommendation of Consumer Reports and the person selling appliance at Fry's, I have purchased a Samsung washer and dryer and a 22" Samsung LCD computer monitor. But you know what? Based on the kind of service I've gotten from the LCD TV, I'll never buy Samsung again.

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    Reviewed Sept. 10, 2009

    Same as many 46" TV LN-T4665F starting up problem - Initially, the relays click then eventually it starts up but with colored pixels over the whole screen. Then, I have to switch off/on one more time and the pixels go away. This problem started about 6 weeks ago and is increasingly worse. Initially, it would do this about 3 relay clicks that were about 10 or 15 seconds apart. Then it went to about 6 clicks, 9, 11 clicks.

    Recently, this changed to fast clicks on/off spaced about 2 seconds apart for about 5 minutes and finally powers up but only audio, no picture. I leave it on audio only for a while and try again. Powered off/on: it goes to the 10 or 15 second spaced clicks about another 6 times and the picture finally powers up with audio. Sometimes the picture is fine. Other times it has all these colored pixels lit up. In that case, I wait another minute or two and power off/on one more time and I finally get a non-distorted picture.

    I am an electrical engineer and suspected a capacitor or some starter not heating up properly and I figured it would eventually get worse. I was right. I haven't researched the problem until now and I guess there are a lot of these out there. I am going to fix it myself if I can get a replacement part, that is my next challenge. With only a 1 year warranty, I think this situation should be legally alleviated. A manufacturer knows about these things and it’s calculated in the bottom line prior to mass manufacture. Even if there is a defect not calculated, there should be some additional insurance costs that were calculated in the case of a recall or defective product.

    As an engineer, I know for a fact these types of costs are all worked out ahead of time. The fault of a corporate idiot in the finance department that makes a decision to supersede a necessary cost calculation with future profit expectation should not be passed to consumers. Consumers that believed in this same manufacturers’ product believed enough to make the purchase today, not in the future. The person(s) making the decision gambled current consumer wallets for stock holder futures.

    It’s time for that kind of crap to stop. There are too many loopholes for legal entities yet dead ends for real human entities. The legal test should be what the human at poverty level can afford to obtain. It’s the only way to balance the billion dollar manufacturer with the consumer. So, I did the internet customer support application and the online chat support and was given an address to bring it to for repair. Since there is no warranty and knowing how these things typically go I figured I would wait until the TV never comes back on before I go to the repair place for an estimate. Well it’s starting to take 20 to 30 minutes for this thing to and the clicks are driving me crazy so I thought I would research the repair costs. That starts with finding a part. A capacitor replacement should not be that costly in general. I suppose if it has a unique purpose and you can only find it from one manufacturer, it might be a bit costly.

    I build tube amps and the input filter caps can be $15 to $50 for one depending on size. So, we'll see what we are looking at but I need to find it first. It's not a regular cap; it’s made to charge and provide a burst of energy to heat up, start up another component. It may take a bit of research to find it and I expect it to be at least $100, just a guess based on its purpose and its demand right now. It could be higher in price. I will try to remember to come back here and report my results.

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    Reviewed Sept. 10, 2009

    I purchased a Samsung 29-inch flat TV from one of your dealers (Sargam Electronics, GL-11, Jail Road, Hari Nagar, New Delhi110058) in November 30, 2008. The TV is working fine. But a month ago, I noticed a manufacturing defect behind the TV cabinet which results in loosely tight cabinets. I called even Samsung Engineering to rectify the problem. He said that neither it can be replaced nor it can be repaired. I called several times to them, but none of them from the dealer or from the Samsung Service department turned up till date.

    I bought Samsung TV with the image that you have a good after-sales service record. But after this incident, my belief got shaken. It looks funny that the dealer has delivered me a TV having manufacturing defect and shown me fine peace. You are requested to do the needful. Otherwise, I am going to file a case against Samsung India and would also see to cancel the dealership of Sargam Electronics, which is totally a failure in providing services to their customers and doesn't know even how to behave after selling a material. Thanks.

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    Reviewed Sept. 10, 2009

    My LCD TV ($4000) now 1.5 year old is turning on and off. I didn't get the extended warranty from Best Buy, and now, I am stuck. I am still making payments on it, and it is not working. I have a Panasonic 50-in LCD, and it still runs awesome now for the past 8 years. Do not buy Samsung. They will not help us at all.

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    Reviewed Sept. 9, 2009

    I am filing a complaint against Samsung Electronics for extremely poor customer service, inclusive of contradicting statements and disinformation from various customer service representatives, supervisors, and managers within Samsung's Customer Support department as well as Samsung's Executive Customer Relations department.

    My fiance and I purchased a 52" Samsung 240Hz LCD television (Model: LN52B750U1FXZA; Serial Number: AUM93CHS407368M) on June 11, 2009. The television was delivered on June 14, 2009. As of late August 2009, we began experiencing problems with the television, despite its gentle use and relatively few hours of total usage since the date of delivery (06/14/2009). Beginning on September 1, 2009, I submitted a service repair request, under warranty, to Samsung Electronics and was issued the ticket number **. I was informed, via e-mail and Samsung's support site, that SASCOA Electronics Company of East Providence, Rhode Island, would contact me in order to schedule a date for in-home service repair.

    On the morning of September 2, 2009, I decided to call Samsung's Customer Support. My discussions with this department's personnel revolved around my request to exchange our malfunctioning HDTV for the same model television, given that we paid $2,499.99 for it and it was suffering from loud buzzing/humming/whooshing sounds when powered on, including the occasional extended delay between the time the system was powered on to when the image actually became visible on the screen. After having it for only around two months and suffering from this problem, I rethought my service request and wanted to request a replacement instead of a major repair for a new system.

    The total duration of calls to and from Samsung on 09/02/2009 went from 10:50am to 11:40am. One of the first people I spoke to was a person named Reiss (spelling not confirmed). After telling Reiss the above information, Reiss stated that, given the nature of the problem (most likely a failing power supply unit) and the very recent purchase of the television, it would most likely prove possible to have a replacement TV sent to me in lieu of a repair. Strangely, though, Reiss stopped there and passed me on to a woman named Tobi, who identified herself as a manager.

    Tobi, however, completely contradicted Reiss' response and stated that sending a replacement television, for whatever reason, is never an option and that "if I read my warranty, I will see that the warranty only covers repairs." I stated that this completely contradicts what I was just told by Reiss. She apologized and stated I was told the wrong information (by a Samsung representative). I asked her to honor what the previous representative just stated to me but she refused. She went on to say that if she goes on to request a replacement on my behalf it will, without a doubt, come back as a denial. I then asked to speak to a manager above her. She at first hesitated to oblige, stating that anything said by a manager above her would only mirror what she was telling me. Nonetheless, I stated that I definitely wanted a call back from a manager or supervisor above her. She then stated that I should expect a call from a manager from Samsung's Executive Customer Relations within the next 24-48 hours.

    Only minutes later, though, I received a call back from Samsung's Executive Customer Relations. A man named Paolo (he verified the spelling of his name) identified himself as a manager within this department. He stated he had my notes and I again summarized the above to him. He understood my frustration with both the tentative repair (which would require me to stay at home for a window of four hours, move all of my furniture, and lay a 52" new LCD TV on the floor so that a Samsung-contracted technician could easily access it and take it apart) as well as my frustration with different employees at Samsung stating that either I could get a replacement or that I could not receive a replacement. He added two additional months to my Samsung factory warranty but that did not fully satisfy me, given my initial request, disinformation, and a manager below him who initially did not want to transfer me to someone above her. He went on to say to at least give this first repair a try. He then went on to say, "If a repeat repair is needed, we can talk about a replacement." I ultimately agreed to this and the call ended at 11:40am.

    On September 3, 2009, at approximately 2:45pm, a Samsung-contracted technician from SASCOA Electronics Company arrived. She stated that her name was Michelle. She seemed professional in disassembling my new TV on my floor. After explaining to her what was happening, as well as through testing the TV, she stated that she did indeed believe the fault lay in my power supply unit, a large component board that she stated was a $150.00 piece of hardware. She ruled out the possibility of another faulty component, which would have been, as she informed me, the large element that actually heats up and illuminates the entire television. She stated that she has only had to replace that specific component on a LCD TV once or twice, and that the TV(s) on which she had to do this was/were five years old. So, she replaced the power supply only, having ruled out everything else, tested it, everything seemed fine, and she then reassembled the television. She finished at around 3:30pm; I had stayed home the entire day until this time to wait for this repair.

    Just three days later, however, the same problems/symptoms returned to our new LCD television. I called Samsung Customer support on 09/06/2009 at 5:15pm to report this recurrent issue, as well as all of the above, including the recent repair just three days earlier, and one of Samsung's Executive Customer Relations managers, Paolo's, words regarding a replacement if a further repair is needed. The person I spoke to this time was named Jasnique (spelling not confirmed); she stated that it is highly likely that I will receive a replacement television given I tried the first repair and the television is so new. She stated that if it was older, say about seven months (this was the number she used), another repair would be necessary. However, due to my situation, she stated that a replacement is highly likely and gave me a claim number of **. She stated that I would be given a call back from Samsung's Executive Customer Relations department on either 09/08/09 or the morning of 09/09/2009.

    However, I never received this call. So, I called Samsung's Customer support at 11:45am on 09/09/2009 and spoke with another representative (I do not possess her name). I stated the situation and that I never received a call from Samsung's Executive Customer Relations. She did not even connect me to that department but gave me the number to call: 1-800-522-7341. She did state, however, that she was sure that they would be happy to process my request for a new replacement.

    I called this number to Samsung's Executive Customer Relations and was answered by Moeesha (spelling not confirmed). I provided her all the background listed above, some of which she said was in the notes. I was very shocked that only "some" of the information was listed in her notes, as she stated, and that the actual names of who I had spoken to in earlier conversations are, as practice, never recorded in full, only initials are used. I was already in shock.

    Adding to my dismay, she stated that I probably would never have received the promised call on which I was waiting because I requested a TV replacement; she stated Samsung would only deal with a repair! I told her of Paolo's words of, "if a repeat repair is needed, we can talk about a replacement." Ostensibly, Paolo was a manager within her department, ranked above her, but she stated he was wrong. She began repeating to me that a replacement would only be considered if the television needed three repairs or more! I stated that this was completely unacceptable and that I was tired of taking so much time out of my schedule dealing with my very first Samsung product and being continuously lied to and being fed disinformation via Samsung.

    She again asked me if I wanted to schedule another repair. I stated "No," and that I want Samsung to stand up, be responsible for their words, and provide the replacement. She again said "no," stating I would need to have at least three scheduled repairs and still prove there was a problem with the television. In fact, she went on to say that if she puts me in for a replacement, I, "will more than likely not even get a call back" from Samsung. I was appalled. I repeated her phrase and asked her if she really just said that to a consumer who just spent $2,499.99 on one of their products. She responded by asking me if I would like to schedule a repair. I stated "No" and asked to speak to her supervisor. She would not transfer me to a supervisor.

    I stated that I will be reporting this to Consumer Affairs and the Better Business Bureau. Upon hearing this, I heard her pause and immediately start typing. After a few moments, she stated that she will have someone else from Samsung's Executive Customer Relation's Claim's Department (part of her department?) call me with in three days regarding the possibility of a replacement. However, that statement alone negated a major portion of what she had already told me: if I am requesting a replacement, it is more than likely that I "will more than likely not even get a call back." I asked her to confirm the validity of her statement. She paused, and then put me on hold so that she could check with her supervisor to find out whether or not I truly would receive a call!

    A few moments later she came back on the line and said that I will definitely get a call back. I then stated that since her supervisor seems to be available, I would like to talk to the supervisor. She refused to connect me to her supervisor. In fact, she went on to say that she (Moeesha) had all the abilities of a supervisor and if I did talk to a supervisor, the supervisor would give me the same information.

    I again asked to speak with her supervisor. To my dismay, she stated that the supervisor was busy and "kind of gets upset" when, in Moeesha's words, "we" have to ask questions. I asked for her supervisor's name. She stated this did not know the name. I again asked her what the name of her supervisor is. She stated that the supervisor's name is Jennifer. I asked her if it was common for a consumer like me to be refused to talk to a supervisor, especially considering how much money I just spent on their product and the fact that Samsung may or may not even call me, a consumer for its product. She again stated that she, "Moeesha" was capable of doing anything (Jennifer) was capable of and that she (Jennifer) was busy.

    I request that Samsung act immediately in one of two methods. Provide my fiance and me a full refund for their product and come, at no charge, to take it away. Or alternatively, provide a new (not refurbished) HDTV of the identical size/model, at no charge and take away the defective product at no charge. I am absolutely outraged at this company's gall and the dishonest people that work for it, whether purposefully dishonest or as a result of poor training. If needed, and Samsung will still not provide for the above, I have no problem contacting Samsung of America's C-level executives. I look forward to both the Better Business Bureau's and Consumer Affairs' assistance in this matter.

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    Reviewed Sept. 9, 2009

    I have a complaint against Samsung India with regards to their 29" colored TV which was purchased on June 19, 2008. From the 2nd month of its purchase, it started giving problems. Since then, their engineers visited and tried to solve the problem/rectify the fault, once they replaced one part. But within 2-3 weeks of its replacement, the same fault occurred.

    I requested them to rectify the fault finally or replace the set, but they ignored my request and replied that there was no big fault and it was rectified now. Unfortunately, after the expiry of guarantee period, that is, after one year, the same problem again started. When I informed them about this, their Service Center informed that this time they will not charge visiting fee but next time we have to pay visiting fee. And again, they rectified the fault. But within 3-4 weeks, the same problem again occurred. Please suggest me where to contact now for replacement of the defective set/refund of the my hard-earned money of Rs.16500/-.

    If possible, please forward my complaint to Samsung Company's Head Office about their Samsung India located in India regarding this incident. Most of the buyers of Samsung products in India are aggrieved with Samsung products, but nobody cares once the product is sold. As per rules, they should have replaced my set; but they waited for the expiry of the guarantee of TV, so that after expiry they can't be blamed for the fault in the TV. Thanks.

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    Reviewed Sept. 8, 2009

    We purchased a Samsung DLP 50" for $3,000 and got 2,600 hours of viewing before the digital board blew up. That equates to $1.00 per hour to watch the TV. The cost to repair with a tech each time is $700+. This DLP was a replacement for our first DLP that only lasted a few months.

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    Reviewed Sept. 8, 2009

    Several weeks ago, I began to have difficulty turning on my 2 and 1/2-year-old Samsung 50" DLP television. When I would finally get the unit to power up, the picture would freeze and/or have green squiggly lines running through it. I went to the internet with my problem and was completely blown away at the number of folks who have exactly the same problem. I can believe that a company could ignore a small isolated problem. But my problem is everywhere, and furthermore, these units cost most customers well of $1500 per.

    In my case, I saved for well over two years before I could afford such a purchase. I can't believe that in today's information age, Samsung is not completely aware of the countless problems with their DLP televisions. Fact is, they do know they have a problem but will ignore it until they are forced by some type of class action lawsuit to act like the responsible company they want you to believe they are. I will never purchase another Samsung product for as long as I live. Samsung really should be ashamed of themselves.

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    Reviewed Sept. 7, 2009

    My Samsung 46-inch LCD TV (LN-T4671) is only 16 months old. Recently, it started showing symptoms while the power was turned on. When the power "on" button is pushed, I hear some relays click on/off for about 8-10 times. Eventually, the power will turn on. I am afraid one day the TV will not turn on at all. I did some research on this issue and discovered that many Samsung LCD TVs have the same issue. Apparently, some P/S capacitors are faulty or leaking, and they cause the problem. Samsung is not being very helpful on this issue.

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    Reviewed Sept. 5, 2009

    We bought our Samsung 40" LCD flat screen in 1/2008 and around 6/2009, our TV started to take longer and longer to turn on. When it did turn on, there would be pink specks and white lines. Sometimes if you turned it back off, the specks and lines would disappear. After a while the spots wouldn't go away no matter what. Now the picture won't turn on at all, but we have sound. I can't tell you how upset we are because we thought we were buying a quality TV. I feel Samsung should do something about this considering that there are a lot of other people that have the same problem, which means there should have been a recall.

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    Reviewed Sept. 3, 2009

    I have a less than 2-year-old 46" LCD HDTV from Samsung, and I have the same issues with it - it's not turning on, turns off & on, and has pink dots all over the screen. It seems like every day it's getting worse. I did a lot of research and found that there are hundreds of people out there complaining about the same problem and that Samsung has not taken responsibility for the many similar issues. I just want to know if we are all complaining and are experiencing the same problems. Why isn't anybody doing anything about it?

    I am disappointed & exhausted from reading that these problems are not addressed when you call Samsung customer service. So you know what? I will not even bother if I will get the run-around like the rest of them. I will just simply not buy another Samsung TV. I am simply hoping that enough people have complained to warrant some action. I saved my money for a very long time to purchase this 46" beauty and cannot afford to purchase another one.

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    Reviewed Sept. 3, 2009

    I have a less than 2 years old 46" LCD HDTV from Samsung and have the same issues with it not turning on, turns off and on, has pink dots all over the screen, and it seems like every day it's getting worse. I did a lot of research and found that there are hundreds of people out there complaining about the same problem and that Samsung has not taken responsibility for the many similar issues. I just want to know if we are all complaining and are experiencing the same problems, why isn't anybody doing anything about it?

    I am disappointed and exhausted from reading that these problems are not addressed when you call Samsung customer service. So you know what? I will not even bother if I will get the runaround like the rest of them. I will just simply not buy another Samsung TV. I am simply hoping that enough people have complained to warrant some action. I saved my money for a very long time to purchase this 46" beauty and cannot afford to purchase another one.

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    Reviewed Sept. 2, 2009

    I bought a 42" DLP. In two months, the entire engine stopped working. I had it replaced under warranty. Within a year of the warranty ending, the engine went up again. The repair estimate was $989.00. I only paid $1,003 for the TV! I wrote to Samsung since it appears they had some defective engines when this model was made. They haven't even had the courtesy to call me or answer my email complaint to their home office. I would caution everyone considering a Samsung purchase of any type to give it serious thought. They are not very serious about standing behind their product. Once the sale is made, they don't seem to care if you remain a customer of theirs.

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    Reviewed Sept. 1, 2009

    I purchased my 32" Samsung in February 07. Exactly 6 months after the warranty expires, the TV just comes on in the middle of night. I turn it off and 30 minutes later, it's back on again. I paid over $1000 for the TV, the warranty, and the high dollar surge protector that was recommended. Now, I call Samsung Customer Care and all they do is refer me to another high dollar repairman. Expensive HD LCD TVs should have as long a life as the old analog that would last forever.

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    Reviewed Aug. 29, 2009

    I sent the home theater system to them twice the second time. Samsung damaged the property, I called them the day I received the item back on June 25th of 2009 and was told to take picture which I still have. I bought this on October 16 of 2008, and faxed this to them on the same day, 25th, and was told I would receive a phone call from them within 48 to 72 hours. On July 6th, it still was not reviewed and I asked why. They would call me is the answer I got from them. On the 8th of July, I called them back to see what was up. They had the email and still had not called me on this problem. On the 10th, I called them back to discuss this with them. They would expedite it and someone will call me within 48 hours.

    On the 15th of July, I called them. I had not heard from them at all. They told me that they would have to call UPS about the product being damaged. The box was in good shape and had not been damaged. UPS called me on 25th of July to pick up the item. I called them back several times in August to see what the holdup is called back on 20th they finally gave me a product code for shipment ** and I called back on the 28th and the product had not been shipped yet. I asked them what they were sending to me. The product is nothing like the one I have. It is $100.00 different than the one I bought. It does not have the same stuff on it as mine. They told me to deal with it or they could send me the other unit back. I still do not have this in position today. Physically, it has drained me and caused a lot of problem emotionally to me to get my money back or an equal unit. This has caused problem for me and my family to get this settled.

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    Reviewed Aug. 26, 2009

    I bought a Samsung 52 inch LCD 1080P in February of 2007. Now, it started to have the same problem as a lot of Samsung users had. It needs to wait a long time for it to turn on. After turned on, there are numerous purple dots all over the screen. After one more time off-on cycle, the TV will be back to normal. After reading all the complains here, it is obvious to me that Samsung used a defective part on all its HD TVs. I wish someone stands up to file a lawsuit on Samsung soon.

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    Reviewed Aug. 26, 2009

    I purchased my Samsung 40" LCD LNT- 4061F in June 2007 for $1,400. Last week, I started experiencing issues with the TV recycling itself, turning on and off repeatedly. Now all I see are vertical white lines - that is when the TV actually stays on! I called tech support and I was walked through all the steps necessary to recycle the TV to fix the problem, no such luck! I did a little Googling, only to discover many other Samsung owners with the exact same issue. So, I called Samsung again explaining that this problem seems to be widespread and if they were aware of it, and possibly willing to work with those affected. The answer was no and no. So, here I wait for a service company to call me back to schedule my 75 buck look-see. I figured a TV should last more than 2 years. This will be my last Samsung purchase ever!

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    Reviewed Aug. 25, 2009

    I purchased a Samsung 50" 720P Plasma TV (Model: HP-S5053) in August 28, 2006. I paid over $3,000, including tax and shipping charges. A couple of weeks ago, the sound works but no picture. I called Samsung to get an authorized service center near by my home. They charged $35 for travel (0.2 mile from my house).

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    Reviewed Aug. 22, 2009

    I purchased a Samsung 40" 720 LCD TV on September 29, 2006. The final purchase price was $2,100. A couple of weeks ago, I started noticing the problem I now see so many other people have had - it took longer to turn on. It would just click a couple of times and the sensor light would flash four times, then it would turn on. It started to take longer each time I turned it on. Now it doesn't even come on it just continues to click. This TV is barely pushing 3 years old and I am sure if I contact Samsung, I will hear what so many other people have heard "It's out of warranty, here’s a service center number for you." I would like to know if anyone has had their TV serviced for this and what the actual cause is (internal power supply?), how much and is it worth paying 100's of dollars to get a 720p fixed? Samsung needs to resolve this issue! And their TVs still get high reviews on consumer websites. I will never buy another Samsung!

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    Reviewed Aug. 22, 2009

    I purchased a Samsung TV in June 06, a 41". I paid $2700. On August 19, 2009, the picture went. LCD panel was no good. Cost to replace is $1980. This is insane. I will never buy a Samsung product again.

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    Reviewed Aug. 20, 2009

    I purchased a Samsung DLP 50" television. It is less than three years old and is rarely ever watched. It may have 200 hours of use. The TV is not operational; blue and green plaid lines are over the entire screen. Customer service says that it is out of warranty. I looked on this website and said hundreds of complaints about the Samsung TV. In every case, the owner was not provided any financial support to fix the issues. I paid possibly $3 every time I turned the TV on and now it will cost me money to fix it. My fear is that no one is pressing charges against Samsung and forcing them to look at their faulty product. A recall should be in order.

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    Samsung TV Company Information

    Company Name:
    Samsung Computers and Monitors
    Year Founded:
    1938
    Country:
    Korea South
    Website:
    www.samsung.com