Samsung TV Reviews
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About Samsung TV
Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.
Visit www.samsung.com/us- High-quality picture and sound
- User-friendly interface
- Good customer support response
- Frequent power issues reported
- High repair costs after warranty
Samsung TV Reviews
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Reviewed March 3, 2010
A week ago, my set started having the same issue as everybody else. It would simply click instead of powering on. I initially called Samsung and was given a local shop to call for repairs. I called the shop today and was told there were no notes about whether or not the repairs would be covered. This was in direct contradiction to what I was told by Samsung. After a half hour on the phone with a representative and a supervisor, I was told that even though my model number is the one affected by the manufacturer's own defect, it fell outside the authorized dates of production.
In other words, my set was made in July, 2007, and they were only covering those produced in November of that year and later. Even though my set has the same issue as the others. To me, as a previously loyal consumer, this is unacceptable and outrageous. Samsung knows about this issue and they are refusing to stand behind their own defective product. The supervisor I spoke with listened to me, but didn't do anything else, because supposedly she could not act outside the company's decision to only cover sets manufactured after November, 2007. They offered to pay for parts, ("as a one-time courtesy"), but nothing else. These repairs will end up costing me $150. Like I said, save yourself time, money and aggravation and never purchase one of their televisions. One of the worst decisions I have ever made.
Reviewed March 3, 2010
My 2-year-old Samsung TV begins clicking when attempting to turn on, gradually takes longer and longer. It was diagnosed with bad capacitors.
Reviewed March 3, 2010
I purchased a 40" Samsung TV and did a lot of research beforehand. I read very good reviews about this TV but now, I'm not sure I'll purchase another Samsung TV. I have the clicking off and on that everyone is reporting. I initially thought it was my cable box so I unhooked everything. And when I turned the TV on, it was still clicking off and on. That is when I saw I had a horizontal gray line scrolling up the screen.
I then searched the Internet and to my surprise, hundreds of people have the same problem. I called Samsung today and they are going to send a repair man out to fix it. They said that if the power supply does not fix the problem, then I'm responsible for all costs. Not happy with that but this must be the same problem that everyone else is having. And if the capacitors/power supply fixed the problem, then I'm sure it will fix mine as well. At least I'm hoping it will.
With a very limited income, I now have a TV which I do not know will last very long. In the past, I've had TVs for years and there was never any problems. The anxiety I've experienced in trying to find out how to pay for this prior to finding this website was terrible as I'm already disabled from anxiety, depression, fibromyalgia and related problems.
Reviewed March 3, 2010
I had the same problem as everyone else with my Samsung TV LN46A650. It wouldn't turn on 18 months after I gave them $1900. That's about $105/month for a television. Samsung didn't care, despite the fact that it's happening to a lot of people, so I joined this class-action lawsuit. If you're fed up, you should too.
Reviewed March 3, 2010
We too saved our money for quite some time and purchased a 46-inch LCD TV #LN-T4669F in February 2008.
In March 2009, right after the warranty expired, our blue light effect light started coming on and off by itself, then the energy-saving mode would switch by itself and now for the past week, the TV won't turn on without making a clicking noise and taking 30 seconds to a minute to come on. When I called last year, Samsung would not respond and we couldn't afford to bring it in for repair, but when we started having problems with the on/off, we had no choice but to call again. When I called yesterday, they were very helpful and said that it was probably the capacitor and would place a service call for me. If it is in fact the capacitor, then the service is covered by Samsung.
I am scheduled for service tomorrow and will let you all know what they say. $2,000.00 down the drain will be hard to take if they don't fix it, and regardless of what the problem is, it is a defective product all the way around and should be recalled. The economic damage will be $2,000.00 of our hard-earned, hard-saved money and it is gone and we are without a TV if they don't fix it.
Reviewed March 3, 2010
I purchased a LCD 22" Samsung TV from Sears on August 5th 2009 and it has never worked properly. The TV will go to the a/v setting automatically and will shut off automatically. I have had it to their repair center three times and it still is doing the same thing. On the second time after it came back still broke, they promised me to exchange the TV but it turned out to be a lie. It came back from the repair center still broke for a third time.
I purchased it at Sears in Indiana, PA and they don't have an exchange policy. The customer service center basically told me that it is the repair center's discretion whether it will be replaced. I have heard nothing from the repair center concerning my product. I have been told that they are knowledgeable of other TVs having this same problem. The model number is ln22b350f2dxza.
I would be interested in joining a class-action against Samsung if there have been similar complaints against this product. The product does have a one year factory warranty. I feel that someone has to step in and take action, as I have read too many stories on websites.
Reviewed March 2, 2010
I also bought a brand new 46" Samsung HD LCD TV exactly one year and two months ago. All of a sudden, in the middle of watching TV, the screen goes green, makes this awful noise, then shuts off. It will then "click" for about a minute and sometimes turns back on. Sometimes, it will not turn back on at all. I have called and they know they have a problem, but my model number wasn't on there.
I am now supposed to call back every day to see if my model number shows up. They obviously know that they have a problem. I would like everyone to start posting these problems on facebook/blogs/twitter until Samsung gets the picture. I spent over $1,200 on a TV that broke in a year and two months! I'm just asking them to fix my TV, not to give me a new one. Fix your broken problem, Samsung!
Reviewed March 2, 2010
I purchased a 42" LCD flat screen T.V. LNS4041dx/xaa in December of 2006, at Sears in Abeline, Texas. I also bought the extended warranty for it at a high price. In just nine short months, the main PCB video board went out. Down for a couple weeks for repair. Extended warranty just ran out two months ago and now it started getting slow to come on and occasionally losing the sound. Well, it progressed over several days and now the set will not power up, just cycles over and over clicking on and clicking off, will not power up.
I called Samsung at customer relations. I called twice in 30 minutes. The second time I got a number for Executive Customer Relations Department (big deal). The lady there finally agreed to extend my factory warranty and cover the parts but the labor would be at my expense. I would be contacted by repair service in a couple of days to let me know how much the labor would be. If there are any attorneys reading these complaints, maybe it is time for a class action law suit against Samsung.
Reviewed March 2, 2010
I purchased my Samsung 40' LCD TV (LNA4055) in September of 2008 and have noticed over the past couple of weeks that sometimes I would turn on the TV and there would be sound, but no picture. I would just turn it off and back on and it would work properly. But tonight, I came home and the TV just keep turning itself on and off again (like it was trying to reboot). There would be the chime when it "turned on" and the chime when it "turned off". This happened every few seconds with no picture or audio.
I called 800-samsung and the guy was no help at all. They did not even offer me any troubleshooting tips. I tried unplugging it and letting it set for a bit but that did not help either. Thank goodness I purchased the extended five-year warranty from HHGregg and they are sending out a local repair man on Wednesday. I cannot believe all of the threads that I have found on this subject dating back from a few years. Has Samsung addressed this issue at all? I have been an avid Samsung buyer and this has definitely made me lose faith after the tons and tons of complaints that I have read.
Reviewed March 2, 2010
14 months out of warranty, TV started clicking. Now it’s dead. Samsung customer service was no help and I’m screwed.
Reviewed March 2, 2010
I purchased a Samsung TV (Model LN52A650A1FXZA) on 09-08. First repair was 3 days after first use and the tech at that time appeared to replace a lot of the electronics inside. Stated it would have been well over $600 repair if not under warranty. Problem was TV was cycling through all the channels and turning on and off by itself.
Now (03-01-10), it is turning on and off by itself again and if I ever get a picture, it turns into vertical lines within 5 seconds or so. Ridiculous to pay a premium price for a TV (well over $2,000) and then have to pay a substantial amount each year to try and keep it running! This TV hasn't even been used for a year and a half and it's ready for its second expensive repair.
Reviewed March 2, 2010
Our 40" Samsung LCD TV began experiencing the infamous power cycling about 3 months ago at less than two years old. The problem has grown exponentially worse taking 5 to 30 minutes to turn on. My son and daughter told me they had read of the Samsung defect on the Internet. I checked it out for myself. I checked Samsung's website and it had no mention of a recall--didn't make sense with the hundreds of complaints I read. With all the hard stories I read about people contacting Samsung only to get rebuffed, and the lack of a defective recall, I decided to purchase the prescribed higher voltage capacitors and attempt the repair myself. Unfortunately, Radio Shack did not have the appropriately rated capacitors.
I tried Samsung's website for scheduling a tech service call--after which, my wife and I decided that we should not be responsible for fixing someone else's engineering error. I decided to call Samsung. I explained to the service rep that we have learned that hundreds of their LCD TVs are failing at less than two years old. Acted as though he was not aware of the problem, he said he could arrange for a service tech to repair at our cost. I told him that we are sure Samsung is aware of the LCD TVs with the defective capacitors, told him we have read hundreds of complaints on the Internet.
We asked why they have not been recalled. I asked him, "So you aren't going to fix any of your defective merchandise? You're just going to ignore your error?" I told him to to check out this site on the Internet and see for himself how many people were ticked off. I told the service rep about the class action lawsuit investigation regarding Samsung LCD TVs.
I thought he had hung up on us, but he eventually came back on the phone and said that he would arrange a free repair in one or two days. A Samsung service tech called the next morning. He said that our model had been recalled and he would come in the afternoon to fix it. He arrived and replaced two 'bulging' capacitors on the power supply board. I asked him if he was replacing with the same voltage capacitors. He said that he was replacing it with updated capacitors.
When I asked if he was busy fixing thousands of sets, he told me it was just an isolated incident in North and South Carolina. I told him I saw hundreds on the Internet all over the country. He said that the problem was due to the unreliable electric service power in the area. He never would admit that the capacitors were the wrong size. He got it fixed though. It's a shame that we had to really persist with Samsung that they were knowledgeable of the product defect before we could get it repaired at their cost rather than ours.
Reviewed March 2, 2010
I own a Samsung 40" LCD TV (Model LN40A500) that is approximately 13 or 14 months old--yes, just over warranty. I am having similar problems to others that I am reading about. My TV worked fine for just over a year then all of a sudden it started to cycle on-off-on-off-on-off etc... for about 30 seconds before it would turn on. This happened about 50% of the time for about a week, then 100% of the time for a day, then it quit. No power, no standby light, won't turn on, nothing, like it's not even plugged in (yes, I checked that as well as 50 other things).
Now, I will spare the details of my three conversations with different "technicians" but at the end of the day (March 1), I was told that the repairs would be my responsibility since I am out of my warranty period. I told Samsung that I understand my warranty expired and normally would have no problem paying to have my TV fixed but that I was pissed because this is not an isolated incident. This is a widespread, known problem that Samsung is not being responsive to and, in my case, won't even acknowledge is a problem. They told me that they are having capacitor issues on other models but my model is not on that list so the repairs are my responsibility. You think maybe you should add mine to the list?
I am not sure if mine sounds like it is the capacitor issue or the power supply issue, but Samsung should be taking care of this. One thing I do know for sure, Samsung could have fixed my TV for what $100, probably less. Well, it cost them thousands between the fact that I will never buy another Samsung product, the fact that I will tell everyone who will listen about my horrible experience and the fact that I filed a complaint with the NY State Attorney General, which I urge others to do also. Buyer beware! Buy the Sony!
Reviewed March 1, 2010
I have the same problem as most people. I have a Samsung 40" LCD TV, model #LNT4061FX/XAA that has recently began to show pink and purple dots, as well as some vertical lines. The unit also takes 3 or 4 times to turn on. I called Samsung at 1800-726-7864 and was told that it sounds like a capacitor problem. They had a tech call me in one business day and if it is the capacitor, they will cover the charge.
Reviewed March 1, 2010
I am one of the owner of 46" Samsung TV's with power needing to be turned on/off for 5 to 10 minutes. My TV was about 18 months old and Samsung told me today that there was nothing they would do to help with the problem; however, it appears that they do know that they have a problem.
Reviewed March 1, 2010
Had the same clicking issue on my 71 series, 46 inch LCD. After some research online, I called Samsung and they acknowledged the problem with the capacitors. I called Samsung again on Wed 2/26/2010 and the repair man was here today 3/1/2010. It took him 16 minutes to replace two damaged 10V capacitors with 2 new 16V capacitors. This repair was free of charge. I am pleased with how Samsung handled this issue.
Reviewed March 1, 2010
I purchased a 47 inch LCD TV in December of 2009 for approximately $1600. Last week, my wife turned it on and smoke starting coming out of the back of the set. I called Samsung and they acted like they had never heard of the problem before. Of course, the TV was no longer covered under warranty as I purchased it 14 months ago. The representative from Samsung said there was nothing she could do for me.
Now that I have read this crazy list of complaints against Samsung for what appears to be the same problem, I think we should force the issue and file a class action against them. I thought I was buying one of the best TVs from one of the best companies after researching this purchase for weeks. How wrong it appears we all were. At this point, it looks like only lawyers can help us. I have a Samsung TV that costs me $1600 and only worked for 14 months. Unacceptable.
Reviewed March 1, 2010
Two days ago, our Samsung 40" flat screen turned itself off and on, then would only turn on with a complete loss of picture. I spent a good amount of time troubleshooting online with the Geek Squad of Best Buy (who, despite our not having an extended warranty with them, were extra helpful) and also looking up the numerous Samsung posts about faulty capacitors and power supply boards. We determined our problem is most likely the capacitor issue everyone else is having.
I called Samsung late Sunday evening and was told that our model number LN40A500T was not covered in the range of other TVs having this problem, but the woman assisting me confirmed that it sounded like the same issue. As she was not authorized to extend our warranty (which expired three months ago), she gave me the number to the Executive Customer Relations Department: 800-522-7341, and suggested I call them Monday to see what could be done.
I just got off the phone with them, and was pleasantly surprised at how easy an experience it was. The representative reviewed the notes in my transaction on Sunday, saw that the issue was probably the capacitors, acknowledged that I was out of warranty and out of the production date range of automatic repairs they were doing, and immediately said that he would extend my warranty (to include part and labor) for another month and get me a service appointment to repair the TV for free.
I am not sure if the previous attempts by other people for these problems has signaled a change in how Samsung is handling their service, but my experience was 100% positive. They were professional, prompt and it was no hassle at all. I had been prepared for a fight! I will give you an update if anything goes wrong with the service at the end of this transaction, but I highly encourage you to call Samsung first. If you get trouble at the first end 1.800.726.7864, ask to speak to someone in the Executive Customer Relations Dept. Don't give up on Samsung until they have not fulfilled your request!
Reviewed March 1, 2010
My 32" 720 LCD worked fine for 1 1/2 years, and was only used for 100 hours. All of a sudden a 1/2 wide horizontal bar of colored dots appeared at the top portion of the screen. Then another at the bottom soon after. The 1-inch bar appeared in the center of the screen. It seems like I will be wasting my time calling Samsung since I had a one year warranty. This cost me $600 dollars, the current value is at $350.
Reviewed March 1, 2010
I bought a Samsung LED rear projection TV in 2006 for $1,500.00 plus tax. It will cost $600.00 to repair it as the power panel is defective. I did a search on the web on complaints on different brands of TVs and find that all these new LEDs are having problems. My TV repairman told me none of them were any good and the technology wasn't there yet to have stopped making the tube TVs and only making the LEDs for consumers. I want the old fashioned TV's back. You know the ones that last for 20 years!
Reviewed Feb. 28, 2010
I am having the same problem as many with Samsung TVs. We purchased a 46" LCD about 2 years ago. The problem started with a clicking on and off noise and now takes 2 minutes to turn on. It is getting worse. I read several of the posts here and called Samsung. I explained the problem and said, this is a widespread problem with faulty capacitors, a problem Samsung will send a technician to fix the problem at no charge. She put me on hold for a minute and said she would call a technician and, if it is a capacitor problem, it would be repaired at no charge. Thanks for all the posts. I'll let you know.
Reviewed Feb. 28, 2010
Our 52 inch Samsung LCD TV began "clicking" when turning on about a week ago. At first I thought it was a remote control problem but I did a quick google search and found multiple websites describing my same problem. I called and spoke with a customer service representative, Vanessa. After putting me on hold for a short time, she came back on the line and told me that they were putting in a service request and that I would be contacted by the service center within the next 2-3 business days. She gave me a transaction #. She said that if the problem turns out not to be the capacitor problem, then we will be responsible for the repair costs. However, if it is the capacitor, then the repair will be covered. I will update this site when the repair is actually done.
Reviewed Feb. 28, 2010
I bought a TV a little over a year ago and today I woke up and my TV won't turn on. I called Samsung and informed them of the situation. I was told that they are having some issues with some of their LCD TV's and that my problem sounded like one of them. I was told that a repair rep would contact me. I called back because I wanted to know if someone could come out before two days because this is the only TV I own and I can't afford to buy another one. When I called back, another rep told me that if the rep comes out and the issue was not covered by the repairs that they were doing on, I would have to pay for the consultation and the repairs. I explained that I don't think that is fair, that my TV was a little over a year and I paid $699 plus tax for this TV.
And now a little over a year, I can't even watch it and now "you are telling me that I would have to pay more money just to watch my TV". They told me that is the way it was. I told them I bought a 20" TV for $78 that I had for seven years and even when I gave it away, it was still working and it is still working and that was an off brand TV. They said they understand but that is their policy. And their customer service reps are the worst. They are as nasty as can be. I though Samsung was a reputable brand but now I am starting to regret praising their product and recommending to all the people that I did to buy it.
I remember when you could buy a TV and it would last forever. It seems like these days, you might as well buy the cheap off brand because they seem to be lasting longer than the well known brands. I think after this experience, I will go back to the off brands and save some money. Just an FYI ,anyone else that's having the same issue, you can go to the Consumer Protection web site and file a government complaint against this company. The more complaints they get, maybe they will force this company to do a recall or repair these TVs for free.
Reviewed Feb. 28, 2010
Similar to many other people, I bought a 46 inch Samsung flat panel TV just over 2 years ago which now has purple spots and clicks on and off. After initially saying the repair would be covered, Samsung is now saying the repair will not be covered because the manufacturing date is a couple months before October 2007. The TV is getting worse by the week. The manufacturing date should be irrelevant to the consumer. This is not the type of customer service I expect from Samsung.
Reviewed Feb. 27, 2010
I currently have a Samsung 40" LNS4041DX and it keeps clicking on and off but never gets a signal and turns on. I've been reading up around the net and apparently, this is a known problem with back capacitors on the power supply board. I called Samsung and they won't acknowledge that there is a problem. The rep had the nerve to tell me that all TVs made today are only supposed to last 3-5 years and that I should have purchased a warranty and now I would have to pay for the repair.
Reviewed Feb. 27, 2010
This morning my TV wouldn't turn on. Red LED is illuminated but there is no response from the power button. It's a Model - LN32A330J1DXZA Version - CK02 and the purchase date was 8/8/2008. Of course, it's out of warranty and Samsung told me to call and pay for repair. After some internet searching, pages upon pages of this exact issue turned up all pointing to faulty Samwha brand power supply capacitors. I opened the TV, found the bad cap and replaced it. It works fine right now without any help from Samsung. They need to own up to the problem and take care of it. I am expecting another capacitor to go bad and having to fix it again. Samsung needs to recall these TVs.
Reviewed Feb. 27, 2010
I purchased a 52" Samsung LCD TV on 3/1/08. In fall of 2009, the TV started making clicking sound and as of 2/26/10, it does not work anymore. Television will not come on and has been making clicking noise a full 24+ hours now.
Reviewed Feb. 27, 2010
I have a Samsung Plasma TV. I write to complain about Samsung Turkey. They have taken my Plasma 42'' for repair about 70 days ago, and they have not repaired it. They cannot tell how long the repair will last. Service number is out of service. Consumer Relations took note and did nothing. There are many complaints similar in Turkey as I can see from some websites. No picture. Please help me on what I can do. I am cross with Samsung.
Reviewed Feb. 27, 2010
I have a 40-inch Samsung LCD TV that died after about 20 months. About 6 months ago, it started powering up with pink and purple dots on the screen. Then it started taking a few minutes to come while cycling on and off a number of times. Before it died, the TV was taking 15 minutes to come on. Shadows were appearing throughout the screen and vertical lines started appearing. Then on its last breath, it started shrieking like a smoke alarm. Service came out indicating it needed a new board, but were never able to obtain the part as it was on backlog for over 5 months. I am extremely disappointed and will never buy or recommend a Samsung product to anyone! Just a waste of $1300 dollars.
Reviewed Feb. 27, 2010
We purchased a Samsung TV from Wal-Mart about 18 months ago. About 2 months ago, it started taking longer and longer to turn on. It kept on clicking trying to power up. I called Samsung 2 days ago when the TV would not turn on at all. They told me my TV was not under any warranty, but they would send out a tech at my cost. The closest tech to me is a 2 hr. drive and in a different state. As of tonight, the TV just keeps clicking off and on. I'm sure the TV will be in the trash by the end of the weekend and we will be shopping for a different more reliable brand TV.
Reviewed Feb. 26, 2010
Our plama TV is two years old. It is now turning off and making clicking noise. We called Samsung and they said they would not fix the problem because we have a plasma and the other complaints are LCD.
Reviewed Feb. 26, 2010
So I purchased a Samsung TV that seems to have the same problem as other Samsung TVs. It now takes about 20 minutes to power up. Ridiculous! Who wants to wait 20 minutes for their TV to turn on? Then when it does finally turn on, pink or white lines and dots appear, so I must turn it off again and wait again. So I called Samsung knowing my TV was out of warranty, however, they promised that it would be fixed at no charge to me through a local company. The local company contacted me and informed me that my model/year is not covered even though it has the same problem as other TV from another year. However, my actual model has been said to be covered. I cannot afford to fix this problem as I paid almost $3000 for the TV. It aggravated me very much. I will no longer purchase products from Samsung and will spread the word.
Reviewed Feb. 26, 2010
We have a Samsung LNT4061FX/Xaa model number that we bought just 2 and a half years ago. It is having the same problem reported by so many others. We called Samsung 3 days ago and I specifically asked if others had had similar problems with the clicking and the pastel lines on the screen when it came on. Now, it won't even turn on or off. After two days, I called the company listed on the work order, and they said, they had referred it back to the regional office because they were too busy. This company was in the same town as where I live. I explained to the technician that I talked about the problem and he said it sounded like a bad capacitor on a power supply. He suggested I call Samsung back and find out if our model is covered under the capacitor recall (so apparently some models are, don't know which ones).
Meanwhile, I checked online at Samsung regarding my order and found out that my order was re-assigned to a repair company in Garden Grove. Garden Grove is 100 miles from my home! No way am I paying someone to drive 100 miles to our home. I called back Samsung and the customer service agent checked for me, let me on hold for a long time. She came back and told me that our model was not covered under the warranty. I then asked about the ridiculous assignment of Garden Grove.
She said that we were "free to use someone in our own area" since we are no longer covered under our warranty. I told her to cancel the order and that I would not ever be buying a Samsung again. I also told her that I am going to tell as many people as I can about this product and she might want to go to consumeraffairs.com to check out how prevalent this problem is. Ridiculous! We are so disappointed. We researched for a long time before buying this product. My advice, just don't buy from this company. Will need to pay for the repairs or buy a new TV.
Reviewed Feb. 26, 2010
Whoa. I called Samsung back. Second CSR says first CSR was incorrect. My set was built in March 2007. Samsung only repairing units "built from October 2007 to June 2008." When and if you call Samsung be sure this is clearly understood. They can tell build date from serial number. This is an obvious attempt to successfully avoid responsibility to the consumer. I'm sure the same power supply unit is used in my TV as the units being repaired at no cost. Nothing with the name Samsung or owned by Samsung will enter my house again. And they get away with it. And do yourself a favor for the record, videotape the problem for future reference. Simply note the date and time and person taking the video.
Reviewed Feb. 26, 2010
I brought my Samsung 720p HDTV in for streaks on the screen. It's 31 days out of warranty. Atlanta service repair station calls will not honor warranty. TV cost $600. They want $1000 to repair unit. What is wrong with this picture? They will not honor warranty for one month out of warranty. I called the customer service of Samsung, and since, I was frustrated. They hung up on me, since I didn't have the model number on the back of the TV.
Why would I want to pay $1000 for a repair worth $600 for something 31 days out of warranty. Where is the customer service? The damage is you lost another customer. No one is going to buy foreign-made products if this is customer service. Samsung gets in line behind Toyota. You are next for popularity contest here.
Reviewed Feb. 25, 2010
I will try to be as brief as possible. I purchased Samsung 40" LCD HDTV model #LNT4065F on Dec. 26, 2007 from Amazon. The problem began 2 or 3 months ago (TV took a long time to turn on and would not shut off). The screen periodically also had multiple white dots. Earlier this week, I needed to unplug the TV because it was turning itself on and off. Later that day, after plugging back in, I found that the TV would not turn on. I read information (on this website) to call Samsung Customer Sevice to have their service rep diagnose the problem (free if it involves the capacitors). I spoke with Eliza, CSR, on 2/22/10. She told me to expect a call from a rep within 2 days.
I called back on 2/24. I spoke with Paula, CSR, I explained I never received a return call. She gave her manager Destino's information, told he was "walking information to Triage Dept." and that I should receive a call that evening. The repair was assigned to Sasco Elec. She advised that I phone them directly if no return call by the following morning. Again, no contact from Samsung so I called Sasco. I spoke with a man who said my house was called prior the day. He claimed no answer and no alternate phone number. I asked him why no message was left on my voicemail. No answer to that question. I called Samsung again and spoke with Rochelle, customer service manager, and discussed Samsung's ongoing lack of help/response. She transferred me to Samsung's Executive Customer Relations Dept (Escalated Care).
I spoke with Keshera (lengthy conversation). I told her I'm tired of the situation and wanted the TV repaired the next morning. I was told no reps were available for one full week. I told her it was unacceptable and then asked to speak with a manager. After being put on hold for several minutes, she then returned and offered me a $50 Best Buy Gift Card if I would wait the week for service. I again said unacceptable. I ended the conversation after being told nothing else she or anyone else could to do to resolve problem (I heard people laughing in the background and asked her who else was listening to the conversation, she said no one). I did not find anything humorous about their horrible customer service and Samsung selling me a $1400.00 piece of junk. Samsung needs to show responsibility and correct this problem. Thank you in advance for any help in this matter.
Reviewed Feb. 25, 2010
Bought a Samsung hlp5063wx 50" rear projection TV back in 2004 or 2005. It was soon thereafter that its first bulb went out. Probably, around 6 months, 7 months or so later, another bulb went out. This happened 2 more times and the warranty service tech called Samsung and told them it was more than lamps. They sent a full light engine to be replaced. Fast forward 8 months - bulb went out again. Fast forward again today, 2/25/10, another bulb and our warranty service says, they no longer can pay for the bulbs because since Circuit City's warranty service was taken over by another entity. Their terms are now different. How convenient, right? So now I called Samsung to see how well they backed their products. Well, they don't back them at all. I got no where with Customer Service. Can someone please help? We have spent $199.00 for the first warranty and around 300.00 for the second one. Overall, we have been without this TV for well over 8 weeks in all.
Reviewed Feb. 25, 2010
In June, I bought a Samsung X460-44G laptop for about $1,300 and it included a 1-year warranty. On December 17th, I submitted my laptop for repair because the keys were malfunctioning. I got a call saying the latch in the back of the laptop was damaged but my warranty would cover the cost to repair the damages, despite my 1-year parts warranty. Both Samsung and UPS denied responsibility. The issue finally got forwarded to the Executive Repair Center a month of dispute later where I spoke with 10 different associates, all of whom informed me I will be given an exchange for my damaged laptop. None of my programs and files would be recovered from my previous laptop though.
Weeks later, I have not heard from any ERC members nor received any laptop. I called them back and I was told that not only did they not carry my laptop, but Samsung did not have any laptops in their inventory at all. They offered to refund my laptop if I still had a receipt. Otherwise, I will receive the market value which was nearly $300 less than what I paid.
If this is an example of Samsung's introduction of their mobile computing to the US market, I suggest all consumers to stay away from their products. Not only are the laptops not meant to last, but there is a clear lack of customer service and organization. You will rarely hear back from the associates and would have to hound the ERC phone line to get any update on your claim status. Should anything happen to your product, you can bid farewell to all your programs and files, along with hours of your life spent being put on hold.
Reviewed Feb. 25, 2010
I purchased my 46" series 6 LCD TV from Circuit City, in August 2008. Circuit City delivered the wrong product, sending me a series 5 instead. I did not discover this switch until November 2008, when I started having an issue with my TV, and called for repair. Fortunately, Circuit City was still around, and I was able to convince them to come and swap out my TV for the correct version. I thought that my warranty would be effective starting in November, since that was when I took delivery of the Series 6 TV. That was a poor assumption on my part. In October 2009, about 1 year later, I was watching TV when the screen suddenly went black. I then heard a clicking noise, as if the TV was trying to turn itself back on. It would fail, and then click again to try and turn itself off. The clicking would only stop, if I unplugged the back of the television. Once plugging it back in, it would successfully turn on, but the picture would only last about an hour, before the screen would again black out, and the clicking would continue.
I opened a service ticket, and was told I was no longer under warranty. Given the Circuit City mishap, I argued with Samsung, and they offered me a courtesy extension through November. My repair would be covered. The technician came out, replaced the main board, and the TV seemed to be in fine working order once again.
That is, until February 12, 2010. That evening, the same thing happened as in October 2009, just a few months prior. I found that if I unplugged the TV overnight, and then plugged it again the next day, I would get up to 2 hours of viewing time, before the black screen and clicking would come back. I called Samsung and they said "if it's the capacitor, then it's covered. If not, then you have to pay for the repair and parts". I explained that this was the second time that this issue had occurred, and that if the technician didn't fix it correctly the first time, I should have to pay for the repair. Especially since the first time he came out, I was under warranty. Not to mention, I didn't even know what a capacitor was! After much debate, they extended my warranty again to cover any repair necessary for this visit.
The technician came back to my house (the same guy who repaired it the first time), this past Tuesday, February 23rd. I asked about the capacitor and he said that wasn't the problem. He again replaced the main board, and told me that if anything happens again, to call his cell directly. Well, last night, the TV went out again, clicking and all. I called the technician, and sent him a video of the TV clicking and he agreed to return, but not until next Tuesday. I called Samsung this morning and reported the repeating problem.
I explained that it's clear the technician, kind as he has been, is not fixing the cause of the problem. Whatever he's doing is just a temporary fix, but it's not solving the cause. They said that if the technician comes back and deems the TV irreparable, they'd give me a pro-rated refund, but they wouldn't replace the TV for me, since I was out of the normal warranty. I asked about the extension they granted me, and they said that an extension didn't cover replacements, just repairs.
Needless to say, I'm furious. The TV is still currently not working. I am awaiting the 3rd visit by the technician. I have been reading the other complaints on this site, and have been scouring the internet all morning looking for a class action suit. I seem to have found one, and I encourage all of you with issues, to contact this law firm. Samsung should not be able to get away with this.
Reviewed Feb. 24, 2010
I purchased a Samsung Plasma TV Model HPT5044 in November 2007. In August 2008, the TV wouldn't turn on. The relay continuously clicked. The repair tech came out and replaced the power supply board which fixed the issue. On February 9, 2010 (TV out of warranty), the TV turned off suddenly and we smelled something burning. The relay would then continuously click and would not turn on. We took a look at the power supply board and noticed 2 burned out parts. I called Samsung and opened a complaint. Also, I wrote a complaint letter and sent it to the New Jersey address given to me by customer service. I have not heard anything yet.
Reviewed Feb. 24, 2010
I purchased my Samsung Flat Screen LCD less than 2 years ago. About a week ago, it started clicking and taking longer to turn on. Now, it is up to 10 minutes clicking before it starts up. I called Samsung. According the serial number, it was manufactured 5 years ago, so they wouldn't fix it. So, when I bought a new TV, it was actually already 5 years old? I know it is the capacitor issue as I have found numerous people dealing with the same exact issue. Thought I was a Samsung fan, guess I should have bought that Sony.
Reviewed Feb. 24, 2010
My Samsung LCD LNT 4669 FX/XAA was purchased about 2 years ago. It now has the same problem that many of your contributors are complaining about. It will make a lot of clicking noises when you try to turn it on as it goes to on and off recycling. Initially, it was only a short time but it is getting longer and longer. The service representative said the model was not in her "recall" list. So, nothing could be done for me as the TV is outside of the warranty period. I am hoping Samsung will reconsider since having to pay what appears to be $400 (quote from an authorized Samsung repair dealer provided by Samsung) after having spent $2500 only 2 years ago to buy this TV is outrageous and totally unacceptable. Needless to say, unless Samsung is prepared to stand behind the quality and reliability of their product, I would never touch a Samsung product again.
Reviewed Feb. 24, 2010
I have the same problems as everyone else. I have been dealing with this problem since December 2009. I contacted the New Jersey office and BBB in NJ. I also posted a video on YouTube of my TV. So today, I decided to call Samsung again. Finally, they are admitting to the problems and have faxed a repair company to contact me at no charge. So I am also keeping my fingers crossed! Call Samsung over and over until they help you!
Reviewed Feb. 24, 2010
I have a 40-inch Samsung LCD TV that is just a little over 2 years old. About a month ago, it started taking longer and longer to come on. I've been researching this problem on the web and can see from the number of sites and forums that this is not an isolated problem. It seems that Samsung is aware of the problem and unless your TV is still under warranty, they will not do anything about it.
I called Samsung to report this issue. The RMA person did give me a Claim Transaction Number and transferred me to the consumer relations group. I gave them the model number of the TV and they stated that there wasn't anything that could be done based on the model number.
Based on his response, I guess that there is no recourse as I cannot find anywhere a list of Samsung product model numbers that are effected.
Personal commentary: I was a little put off as I had a high regard for Samsung products, 3 LCD TV's. I guess I will be purchasing a Japanese product now, not Korean. I think Samsung should take responsibility for the sets manufactured during this time period that we are having these problems.
Reviewed Feb. 23, 2010
I have a 40-inch Samsung LCD TV that is just a little over 2 years old. About 6 months ago, it started powering up with dots on the screen and taking longer to come on than usual. It is taking longer and longer to come on. I've been researching this problem on the Web and I can see from the number of sites and forums that this is not an isolated problem. It seems that Samsung is aware of the problem, and unless your TV is still under warranty, they will not do anything about it. This should be a fairly easy fix for a repairman and inexpensive, but for the average consumer, it will be very costly to take in for repair. I think Samsung should take responsibility for the sets manufactured during this time period that are having problems.
Reviewed Feb. 23, 2010
My Samsung TV Model LNT4661FX started clicking on/off repeatedly, taking 1-5 minutes to come on. I noticed when it did come on, there was a shadow starting at the mid-bottom, and trailing upward and to the right. I called Samsung. They told me there was a known problem with the power supply, and they would have a repairman come to my house and repair it. The repairman came to my house, and replaced the power supply. When he turned the TV on, he said the shadow was caused by the power supply capacitors charging and discharging. He took photos of the shadow, and said he would report the problem to Samsung. The next day, he called and said, Samsung would not pay for repairing the shadow problem.
I called Samsung, and after 5 or 6 calls, Samsung agreed to replace the screen and assigned me a different repair center. They said I would have to pay $60.00 for labor. To get my TV fixed with the least hassle, I agreed. I called the repair center and was told, I would have to pay $250.00 for labor and service call. I called Samsung back, and they cancelled the repair order. My TV is still not working properly, and Samsung won't make it right. It is evident to me and the repairmen I have spoken to, that the problem was caused by a defective part installed by Samsung. They should pay for the repair. I have spent a total of about 18 hours on the phone and internet, trying to get this resolved. The Samsung reps promised they will get this resolved and do nothing. They give out names and extension numbers, which cannot be reached. I have names, dates, and extension numbers written down. I paid $1,800.00 for the TV, and it has been nothing but a problem.
Reviewed Feb. 23, 2010
I have the same problem with clicking on my 46" Samsung LCD; it’s less than 2 years old. It’s gone from 5 minutes to come on too 1-1/2 hours and it’s still clicking away. I called Samsung, 1-800-726-7864, twice 2 weeks ago. It was tough luck. Today, thanks to your posts, they are sending someone out at no charge! I’m keeping my fingers crossed.
Reviewed Feb. 23, 2010
I was seriously considering buying Samsung products. Your comments and experiences have really saved me. Thank you! I'm very sorry for your bad luck with Samsung. Your postings will help people not to buy from this company and maybe they will improve the quality of their merchandise.
Reviewed Feb. 23, 2010
I bought my Samsung projection TV on 11/2008 from Best Buy online. I paid a great deal of money for it (about $1300). On 2/20/10 my TV shut off unexpectedly and smelled like an electrical fire was about to take place. The TV now turns off and on repeatedly and automatically. I called 1-800-Samsung and spoke to rep that said my model wasn't one of the models that has this problem. Interesting since he could here the TV shutting on and off in the background. He told me I'd have to call a repair man and get an estimate.
At what point does a company do a recall on an item? It seems not only on this site but on Samsung's site as well there are pages and pages of people with the same complaint as mine! And when will Samsung become responsible for their defective product? I will either have to buy another new TV after only having this one for 16 months. With the state the economy is in, who can continue to drop thousands of dollars on defective TVs?
Reviewed Feb. 23, 2010
I posted on this board back in December about my Samsung LCD LT-T4665F TV. Manufacture date was December 2007. The clicking problem started in November and steadily got worse. I did some research on the web and found this site and was appalled at all the complaints. My TV was on that day and I decided not to turn it off. It had been on 24 hours a day, seven days a week for almost two months because I knew if we turned it off, it would not come back on. My husband accidentally turned it off the other day and of course, it did not come on and we just had the infamous clicking problem. I did more research all over the web and found numerous sites on how to fix the problem of the bad capacitors. There are videos on YouTube and the parts only cost about $5. I was ready to do this myself when I decided to call Samsung because I noticed another gentleman had said that he called and Samsung was finally acknowledging the problem and fixing the TV sets.
When I called, I spoke with customer service and she took the information on the TV and asked me what the problem was. I told her it was clicking and not coming on and that I knew it was bad caps and they were aware of the problem. She said yes, that was correct. I nearly fell out of my chair. She did check the manufacture date of my TV, (I don't know what that has to do with anything if your set has the wrong voltage capacitors in it) and came back on the phone and told me that my TV did fall within the manufacture date. She faxed a service order to a local repair shop right on the phone with me. I asked her if this was completely covered by Samsung, the repair, parts, and service call, and she said yes, if bad caps were the problem. I told her I am 100% sure that bad caps are the problem because I had done all this research on the internet. I got a phone call from the repair shop and they are to be at my house tomorrow. I want to do a happy dance! But I won't do that until the TV is fixed.
I just wanted to let you all know this because I know some of you had called recently and they told you they would not pay for the repairs. Call them back and tell them that you know they are aware of this problem and that they are fixing other TVs. Don't give up! I think they must have been contacted by a law firm or something about a pending class action lawsuit and may be trying to right their wrongs. I will post again if my TV set is actually fixed. Again, I say don't give up. Call Samsung and demand that they fix the problem!
Reviewed Feb. 23, 2010
I saved and researched to buy our first big screen TV in 2007. We spent over $1600.00 and bought an LNS4041 LCD TV by Samsung because we thought by spending a little more and going with a "reputable" company that we would enjoy our first big screen TV for many, many years to come. Just a few weeks ago our TV began the "click" problem. It has progressively gotten worse and today won’t turn on at all. That’s when I hit the web and found all these sites listing this massive problem. I called Samsung and they said I would have to pay for the repairs myself. I will never buy another Samsung product and I will support any legal action that can be taken against a company that does not make right a known wrong. For shame. My business would not be operating if I treated my customers this way. Bad deal.
Reviewed Feb. 23, 2010
I bought a Samsung 42" flat screen TV for $1500 on Feb. 15, 2008 from Fry's Electronics. Approximately 6 weeks ago, the TV started making a "clicking" noise and then would turn on with vertical lines running though it. We turn the TV off and start over by turning the TV on again, it goes through a series of clicking sounds and turns on in approximately 3-4 minutes. Sometimes, it has spots running through it and this is resolved by turning it off and on again. I have called Samsung and have not gotten any kind of acknowledgement of a problem, all I did was Google Samsung TV and a huge list of complaints came up.
It seems the capacitor in these TVs are defective and they are hard pressed to do anything about it. Sounds like another Toyota problem. The only way to get this fixed is to be the squeaky wheel and turn nasty as being nice certainly does not get me anywhere! $1649 (with tax) is a lot of money for a TV that is a little over 2 years old. I researched and Samsung was supposed to be a "top" quality TV. Well guess again. Of course, it's out of warranty and I'm stuck with a hunk of a TV that doesn't look or perform as good as my little $90 old-fashioned 19-inch TV. Samsung needs to be made accountable. If there is a lawyer or class action suit, please include me!
Reviewed Feb. 22, 2010
My Samsung 40" LN-T4061F television (purchased August 2007) has the not-so-uncommon red/pink/purple dot problem and is starting to take longer to turn on. I called Samsung, and they will not pay for repairs on this model. I can get the dots to go away by recycling the power, and the start-up time is currently only 10 seconds longer than normal. However, other posts have indicated it starts out this way and gets worse (hours for start-up) until it won't turn on. My hope is that Samsung will come around (or be forced to if this starts happening to more TVs) and will pay for the repairs when my TV gets worse.
Reviewed Feb. 22, 2010
This appears to be good news!
Reviewed Feb. 22, 2010
As already stated by many, my Samsung 40" television has stopped working and doing the pink dot thing, blinking off and on with no picture. I just unplugged it. Having some electronic experience, I shall attempt to repair it myself after speaking with a local repairman. It's a shame Samsung has done this to themselves and mostly to us, the consumers. Times are tough enough without this type of financial loss.
Reviewed Feb. 21, 2010
I have 3 Samsung LCD TV's. I have two that are giving me problems and I have called into Samsung to request help. They stated that they would have a technician follow-up which would not happen and that any repairs needed would have to be paid for by me since they are out of the warranty period. I am experiencing the purple lines, clicking, and one TV is not turning on at all. I cannot believe this brand will not stand behind its products. Why would anyone purchase another one?
Reviewed Feb. 20, 2010
I bought a Samsung 40 inch TV in July 2007. The TV started giving problems a few weeks ago. When the TV is turned on, it starts clicking for long periods of time. It usually does not turn on but sometimes it will turn on after a couple of hours. I called Samsung and told them what was going on. They told me that they were having problems with their TVs that the capacitor was not lasting as long as it should (which is 12 years) that it is only lasting for three years.
A lot of people had been calling in with the same clicking issue. They gave me the # to an authorized Samsung technician that the TV would be fixed free of charge. I called the technician and gave him the reference confirmation # that I got from Samsung. He took the model # LNT4042HX/XAA, serial #AH8M3CPP703519N, and Version # SH07. The technician told me that the version # was incorrect.
So I called Samsung and told them what the technician said. The young lady that I spoke to looked in her computer and said that Samsung was not fixing TVs bought in July 2007, only those bought in October 2007. And if I needed the TV fixed, I would have to pay for the repairs myself. I don't think this is fair. Samsung should mitigate the damages and recall and fix the TVs because they were aware that the TVs were faulty. I have to either try and fix the TV or buy a new one. I will never purchase another Samsung electronic device.
Reviewed Feb. 20, 2010
My 2 year old 46" inch Samsung flat screen began clicking on and off with no picture until it finally came on with pink/red dots all over the screen. It started with a few clicks and has increased to 10 over the last month. Samsung initially denied any responsibility but today took responsibility and put a work order in with a local repair shop. I'm told that the repairs will take place with no charge for service or parts to me. Thanks to all those who posted. It was a big help in getting this resolved! I'll post again to confirm that service was completed and the problem was resolved.
Reviewed Feb. 20, 2010
I purchased a 40 in. Samsung LCD TV model LNT4061FX from Circuit City in April 08 and had them install it on my wall for me. A few weeks ago, the familiar clicking on and off problem described by so many people on this site began. Now my TV will not turn on at all. I was elated when I called Samsung and was told that my set would be repaired free of charge and that I would contacted by a local service tech within two days.
I received a phone call from the Samsung-chosen service tech who set up an appointment and then informed me that I would be responsible for taking the set off the wall and then remounting it! Excuse me? In his words, "we do TVs only, no installations". I called Samsung to report this and was told by the "floor supervisor" that this was the individual service center's decision, not a Samsung policy. I had two questions: 1) Who do I get to do this for me, since I am neither a professional body builder nor a technician, and 2) Who is responsible for the charges incurred to get someone to come to my house before the appointment to uninstall the set and either wait while it is repaired or come back at a later time to remount it.
The supervisor's response was that since it was my choice to have the TV mounted that I would be responsible for any costs associated with this process. Since this is a Samsung defect and Samsung demands that I use their specified service center, it does not seem fair that I should have to find someone, try to coordinate their appointment with the service tech, and then pay them. The supervisor kept repeating that this is the local service center's policy, not Samsung.
I asked to be switched to another service center and was told that this is the only one servicing this area. I accept that the local service center will not remove the TV (don't really understand it; it seems to me that would be part of the job, seeing as how many big screen TVs are being mounted these days), but since Samsung insists that I use this service center, I think they should pay for the costs of removing and remounting. Although it appears that there will be some economic damage to my bank account, I can assure you that there will be no physical damage, since I absolutely refuse to undertake the job of uninstalling and remounting the large Samsung TV.
Reviewed Feb. 20, 2010
My Samsung LCD TV is 3.5 years old. Now, it only has sound, but no picture. The technicians from Samsung Service Centre came to our home, and after one look, concluded that the panel is defective, and it would be cheaper to buy a new TV. I find this hard to accept, that a TV is spoiled, only after about 2,000 viewing hours, when LCD should last about 25,000 running hours. I am not convinced that the technicians did a thorough job. Now, I am forced to buy a new TV (economic damage).
Reviewed Feb. 20, 2010
I have had my Samsung for 14 months and it’s been great until this past weekend. There are lines running from top to center and from bottom to center, less noticeable at the center, but still there. These lines look like vertical purple static electricity on the screen. I've talked to the cable company because my husband thought it may be a signal problem, but the cable company representative said these were "throw-away" televisions and weren't meant to last longer than a year or two. This is disheartening, especially when it was a gift to begin with and Samsung has not responded to my complaint about the lines distorting the television’s picture. I just want to watch my television and an expensive television should last more than 14 months.
Reviewed Feb. 20, 2010
We purchased a Samsung 22" TV on 12/12/09 as a Christmas gift for my in-laws. The TV had defective sound. We returned the TV and was sent the same defective TV back. I called the company and was told that it would have to be repaired again. I explained that I paid for a new TV and that I did not want a refurbished TV. It was agreed that I would send the TV back and a new one would be sent to me. That was on 1/27/10. I still do not have a TV in my possession but my credit card has been charged. I have made repeated telephone calls to Samsung and have not received any satisfaction. This television was purchased as a Christmas gift for my elderly in-laws. They still do not have a TV.
Reviewed Feb. 19, 2010
My Samsung 42" plasma TV is 2-1/2 years old. About a week ago, in a matter of 2 days, it went dead. It started with the blinking LED on the front to shutting off by itself and wouldn't turn back on. The repair man cost $90 to tell me it needed a new power supply board for $600. I declined the repair. What put the same defective board in! Please keep me in the loop for new developments. I don't know which way to go at this point. But I have been spreading the word to stay away from this brand.
Reviewed Feb. 19, 2010
All you guys, we all have Samsung TV problems. We should ask our government to force to have recall for the power supply board. A large of number of Samsung TV failed between one year and two years just out of warranty. The capacitor they used is 10V but it should be 16V. When one of capacitor burnt out, TV starts the problem. I assume Samsung knows the problem because all their technician knows what is the problem. This is another Toyota--it ignores fair requirement. It is its design fault. The consequence is $1200.
Reviewed Feb. 19, 2010
I bought Samsung TV on Nov. 11, 2007 at BrandsMart for $2927.00 - 46-inch HD LCD TV LN-T4669F. Nineteen months later, on June 17, 2009, our TV would not go on and there was a clicking sound. I called Samsung (transaction number **) customer service and was told to contact Lakes Electronics as the one year warranty was up. The repairman came and we had to pay $309.00 to have two capacitors from the power supply replaced. I wrote a letter to the VP and CEO Mr. Lee Yoon-Woo and explained what happened and asked to have Samsung reimburse me for my $309.00 repair bill or send me a new TV. Someone from Samsung called and left a message that I would be getting a response from my letter.
I was issued a gift card for $50.00 at Best Buy. On Jan. 5, 2009 and on January 8, 2009, Samsung customer service was contacted because now, the TV had a dark shadow on 1/2 of it and blue lines running down the right side of it. This would come and go. They said they were sorry but nothing could be done. We called Lakes Electronics on Feb. 8, 2010 and they came out to look at the TV on Feb. 12, 2010. The repairman wrote on the bill/receipt for $95.00 that the panel was the suspect and he tested the TV, updated the software and reset the TV. It worked okay, then he charged us for coming out. He also stated that to repair the panel, it would be another $700.00.
On Feb. 15, 2010, I called Samsung customer service again 1-800-samsung and asked to speak to a manager. Terese gave me an incident number **. I was told that there are no complaints about this TV listed in her files and there is nothing that could be done. She was sorry. I told her that I will contact the BBB and Attorney General of Florida's offices. I am a retired school teacher and my husband is now currently unemployed. We saved our money for this expensive TV, used Consumer Reports magazine for the best set (I also called Consumer Reports to tell them about this product which was recommended in their magazine). I feel that Samsung is not standing up for the consumer nor senior citizens. This TV has caused us a lot of anxiety and frustration and also a lot of our time.
Reviewed Feb. 18, 2010
We have a 40" Samsung TV. About a month ago, it started taking longer and longer to turn on. Within two weeks, it stopped turning on at all. It just clicks constantly. I had to unplug it to get it to stop. The warranty expired on 1/20/10. The TV died on 2/4/10. I will never buy a Samsung product again.
Reviewed Feb. 18, 2010
LNS2651DX/XAA TV, just out of warranty, constant clicking on and off.
Also, when unplugging, I got a tremendous shock. The capacitors need to be upgraded to 25V by a recall. Please include me a class action lawsuit.
Reviewed Feb. 18, 2010
My Samsung LCD TV has been taking longer and longer to turn on. It clicks like it is trying to turn for about 2 minutes before it finally does. I contacted Samsung and they told me they would not cover the cost of repairs, and they refused to acknowledge the claims that this is a very common problem among their customers. I am at my wits end as to what to do. If there is a class action lawsuit instigated on behalf of all of the Samsung TV customers that are going through this, I would definitely be interested in filing a formal complaint and joining the suit. What is it going to take to make this company (Samsung) accountable for these issues? What does it take to initiate a recall? This would seem to be a textbook case for one.
Reviewed Feb. 18, 2010
I wanted to follow up on our Samsung Saga. We had a local Samsung authorized repair person come out today to fix our TV (Samsung put him in touch with us after we called customer service about the clicking on/off situation with our 46" flat screen) and it was indeed the capacitors. He replaced three of them. Like Richard of North Miami, FL (February 16, 2010), we had the same issue of a disconnect between Samsung and the local repair shop. Despite the fact that Samsung said they had sent him info on what they would cover the costs of, apparently the documentation they sent him wasn't terribly clear on what was covered and how they would pay him.
His approach was to come fix our TV and bill them for it and see what happens, as they assured me multiple times that the repair would be covered when I spoke to them on the phone, assuming it was the capacitors. So I do encourage other folks with the capacitor on/off issues to call Samsung. They seem to be fixing the problem for free even on out of warranty televisions. Just be sure, have them make a note on the repair ticket for your local shop that they will cover the costs of repairing the faulty capacitors, as the ticket will clearly indicate that your warranty is expired. I'll post again if Samsung or the TV repair person ends up billing us for the repair of the faulty capacitors. But so far, it seems as if Samsung came through and the problem was corrected at no cost to us.
Reviewed Feb. 18, 2010
Samsung LTN4661 FX is a lemon. I called Samsung two times yesterday and today and they denied that there were any complaints on this model. I was saying this is **. How could they lie outright like this? They scripted their excuse. One was actually rude and hung up on me. I have the same problem with the power not coming on until the second cycle. Yesterday was the first time I saw the pink dot screen just like everyone else. I looked into the capacitor replacement do-it-yourself but hesitant to take apart and solder.
I could really wreck the unit if I make a mistake. If I wait till it gets worse, will it be a dud? Or should I try to fix before it goes completely? Will it damage other parts in the TV? We need to get together and do something fast. How can they say they have never heard a complaint? They say they don't believe anything off the internet. If anyone has been successful, it would be good to share your work order so we can prove to Samsung that they have acknowledged some of us.
Reviewed Feb. 18, 2010
I wish I did not spend $1200 to buy Samsung TV LN46A500 14 months ago. I rarely use it (100 hours total at most). Today, I turned it on and found no sound. I hold remote volume key and finally got sound, but it immediately dropped to 0 by itself (sound indicator appeared on screen). I tried to turn power off by either remote or pushing power button on the unit. It did not work until I unplugged it. I plugged it again. Nothing has changed. I called the 800 number but I was told no service will provide. Only thing I can do is to tell everyone I know, do buy any Samsung products because of no service.
Reviewed Feb. 18, 2010
We bought a Samsung 42” LCD television (model LNT4042HX/XAC) in December 2008. Last year it started shutting on and off on its own. We never thought much of it. Then in January 2009 the picture started blinking off and on when we turned it on. The sound would continue to work but the picture was like a strobe light. In May we started looking into getting it fixed. After 3 trips to an authorized Samsung repair shop they told us they could find nothing wrong with it.
This continued into early December 2009 when we sent it to another repair shop. There we were told that it was a board of some sort and spent the $400.00 to have it repaired only to have it home for one week to break down again. After reading other complaints I wished I had looked into Samsung a little closer. We thought we were buying a good quality TV. Obviously not! A company that doesn't stand by its products is not one I will purchase anything from again. Warning: avoid all Samsung products.
Reviewed Feb. 17, 2010
I also had the same issue with our Samsung LNT4665 46" TV, constant clicking on/off before actually powering up. The clicking started out as just a few clicks, then escalating to minutes of clicking waiting for the TV to power up. I called the Samsung Customer Service number I found on Google and spoke with a customer service representative. She said that it was most likely a capacitor and that she would be putting in a service order to have an authorized repair specialist come to my home to check it out. I asked about costs associated with this to which the representative stated that if the problem is indeed the capacitor, Samsung will pay for the parts and labor associated with the repair. If the specialist does not find that it is the capacitor, I will be responsible for the cost of repair. I will wait to see what happens once I have the TV evaluated. Hopefully, Samsung is stepping up to take care of the problem as well they should! (The customer service representative I spoke with today was extremely polite and helpful, by the way.)
Reviewed Feb. 17, 2010
I was having identical problems that everyone else is stating in their complaints (I would go to turn my TV on and it would click and make the power up noise but I wouldn't get a picture). I Google the Samsung customer service information and found the "speak to a customer service rep via chat". I was told to unplug the TV from my surge protector and plug it into the wall. I did this and my TV is back to working normal. I asked why it only took that and the rep said I may have had too many items plugged into 1 surge protector and the TV wasn't able to receive enough power. Luckily, I have an additional surge protector lying around the house, so I have plugged only my TV into this surge protector. People may want to try that.
Reviewed Feb. 16, 2010
1.5 year old LCD 52" TV shut off completely. After calling Samsung and researching issue, I found this is a major problem for many consumers who spent hundreds of dollars on these products. I’m still waiting to see if they will repair the problem, which appears to be the capacitor. It is scary that they won't even issue a recall or let purchasers know of the problem. I also own another 40" which will probably experience the same problem. It is a shame. Hope Texas can do a suit like New Jersey to make them pay for this.
Reviewed Feb. 16, 2010
I too have the same on/off clicking problem with a 52-inch LCD Samsung TV (Lna52650). I called Samsung on February 15th, the same date as some others, explained the problem and even sited all of the forums and websites covering the problem. The customer service rep told me the solution was to call for service. I asked why I should pay if it's a known problem and she just repeated her response. Interesting that some others got a different story on the same day. In the mean time I have ordered a new power board at a cost of $125 and will try to put it in myself. I’m very disappointed in this TV which I bought from Samsung because I expected quality. I’m out $125 and my own time to hopefully repair.
Reviewed Feb. 16, 2010
My nearly new Samsung 750 series LCD TV turns on and off continuously and does nothing else. It is a common complaint and Samsung says, “too bad”!
Reviewed Feb. 16, 2010
One of my three 32" flat screen Samsung TVs does not work and cannot be repaired. The TV is about 18 months old and is watched infrequently. A certified Samsung repairer took the TV to his shop and told us the convergence PCV board was the problem but when he replaced it twice, the TV still would not work. Samsung has refused to repair. Model #LNS3252DX/XAA.
Reviewed Feb. 16, 2010
I have a LNT4671fx purchased on February 2008, with the famous clicking/bad capacitor problem. I decided to call Samsung Customer Service number this morning, Monday, February 15th 2010 and explained my problem. I was professionally treated and told that Samsung would repair my TV at no cost to me. They issued me a service order number and gave me the name of the authorized Samsung repair representative in my area.
I called the dealer and was told that they were notified late last week of this new stance and put me on a list for service as soon as they received more information from Samsung. The repair station had already received the service order, but until Samsung sent them additional information, covering the repair issues (what they were going to pay the dealer) and how they were going to do the repair (replacement of power supply board or in the field solder in replacement parts). The Samsung dealer was going to wait for the official document and until then, I was on hold.
Reviewed Feb. 16, 2010
Well, we bought our very large paper weight 2-2008, about 1 1/2 months ago the TV started to click and take longer and longer to start up. Just like all of the 18 pages of consumers complaints. I am planning to call Samsung again and see if they plan on do anymore for us. Sounds like they will not, but then I will call the same attorney as one of the other consumers that was taken for a couple thousand just to have to pay for another TV and then have pay more to get rid of the piece of trash too, just to see if we get anything out of the class action lawsuit.
Reviewed Feb. 15, 2010
I bought a 40 inch Samsung LCD TV model LNT4061T in October 2007. For a while now, at least a year, the TV will not turn on properly. It clicks on and off, has stripes, and when it finally decides to turn itself on, the picture is full of dots. This was an expensive TV and it should have lasted a lot longer. Based on what I've read, it doesn't appear Samsung is making good on this. That's too bad for them and their reputation.
Reviewed Feb. 15, 2010
I have a Samsung 40" LCD TV (model #LNS4041DX/XAA). After 3 years and 1 month, the TV started clicking and taking longer and longer to turn on. After internet research, it seems as though I am just another victim of the Samsung curse where the capacitors need to be replaced/upgraded. Local shop quoted me $225 minimum for the repair. I honestly thought this TV would last 5-10 years, and I loved it up until now. I thought spending a few extra dollars when purchasing would have prevented this problem. Very disappointed in Samsung. Will never buy from again.
Reviewed Feb. 14, 2010
My Samsung 40" LCD (LNT4061FX/XAA) began displaying a screen spattered in pink pixels this morning. I already assumed this was an internal defect, and then I was relieved to locate this website to discover that 'I'm not the only one'. Many folks have indicated this repeating malfunction, and I, like many others, have owned this model for approximately 2-1/2 years where the approximate purchase price was $2,000.00. I've submitted a repair ticket to Samsung for my out-of-warranty LCD TV and will consult with the local technician when their office calls. The thought had also occurred to me, a TV should last many, many years when I made the purchase; particularly considering Samsung has developed a better than average reputation for product quality.
I've also made note of one of the other recent complaints and Samsung's apparent willingness to own-up and assume some product liability for what appears to be underrated and faulty capacitor(s) on the out-of-warranty product, repair ticket pending.
Reviewed Feb. 14, 2010
I bought a Samsung LNT4661F LCD TV, and just a few weeks after the warranty expired the LCD panel went out. It is not repairable and costs more to replace than a new 46" LCD TV. $1,300 loss on worthless TV with a picture that is unbearable at this point.
Reviewed Feb. 13, 2010
We purchased a Samsung 46" flat screen TV (LNT4661-FX) back in December of 2007. About a month ago, the TV started making clicking noises when we turned it on and it would take the TV 4 or 5 rounds of clicking before it would actually turn on. We thought it was an issue with the interface with our cable box but when the clicking got worse, we Googled the problem and found that many other consumers had the same issue, which eventually leads to a dead TV. I called Samsung's customer service yesterday (2/12/10) and explained the problem. The representative I spoke with claimed my TV was still under warranty (which was impossible as the warranty was a year and it's been about 2 years since we bought the TV) and said he'd send out a local TV repair person (who'd be contacting me) to repair the TV for free.
When I received a copy of the repair ticket, it clearly stated that the TV was out of warranty. So when the repair guy called, he said he couldn't repair the TV for free unless Samsung put a note on the ticket. I called back and got the same customer service rep, who put a note on the ticket, and also ended up calling back to speak to another customer service representative, who explained that though the TV was not in warranty, Samsung is replacing and repairing capacitors only on these TVs for free. I'm still waiting to hear back from our local repair person, but it seems as if Samsung customer service is offering a free fix for this issue, most likely due to the bad press generated by diligent complaints online of consumers. A $1700 piece of equipment should last longer than 2 years. Shame on you, Samsung. If the capacitors in these are clearly defective, you should recall them.
Reviewed Feb. 13, 2010
I bought a Samsung 40-inch HD television (model LNT4061F). It started having issues with red dots in the picture and failure to turn on. The TV clicks on and off with no picture. After 15 minutes it might come on. It gets worse by the day, and now it has nothing on the screen but a rainbow of stripes. It cannot be turned off without unplugging it. This TV is 2 years old. It cost $1600.00 and is now worthless. I have seen hundreds of complaints, and Samsung does nothing. I will never buy another Samsung product. The store I bought it from tells me they have had hundreds of complaints about Samsung and that Samsung knew about the issues but did nothing to recall or alert customers. Samsung took our money and ran.
Reviewed Feb. 13, 2010
Just purchased new 52 inch Samsung TV, but it won't turn on, no picture, no menu, no sound. The red power dot is on. I have checked all inputs and followed all instructions perfectly. After reading all the complaints about capacitor issues, etc., I will return this set and look at brands with better reliability ratings.
Reviewed Feb. 12, 2010
My 46" Samsung LCD TV (LN-T4661F) is not turning on properly any longer. It won't turn on when I click the remote and the TV tries to turn itself on again and again. It finally turns itself on after the third try, but it is clear from all the complaints on the internet that soon it will stop turning on altogether.
I purchased a 3-year extended warranty from Abe's of Maine (an online electronics store) when I purchased the TV. Purchase date: 10/7/07. I tried to get a repair person through my warranty program to come look at the TV, but when I called repair tech on 2/11/10 their toll-free number and regular business line were both no longer in service.
When I called Abe's of Maine, hoping the warranty company had been taken over or something, the customer service rep told me the bad news. Repair tech had gone out of business and the warranty I paid $299 for was worthless. He apologized and encouraged me to contact Samsung directly or join one of the lawsuits being filed against repair tech. I just want my $1898 TV to work properly. I'm actually afraid to turn it off these days. Between the TV’s impending death and the worthless warranty, I am out $2,214.49. We bought the Samsung because they were supposed to be the best. My opinion has changed. However, excellent customer service on their part would go a long way to soothe upset customers. Don't hang us out to dry. What a lousy way to make a quick buck! Stand behind your product, especially if they are probably the reason the warranty company went out of business.
Reviewed Feb. 12, 2010
Basically, I am having the same issue as everyone else. TV clicks light blinks but does not come on. Samsung said they will fix it but have not heard from them. I will never buy another Samsung product; $2300 down the drain. This has to be wrong. People should not be able to do this. I have read thousands of similar complaints. They know it is a problem that is why the rep said if it is the capacitor, they will fix it free of charge. But of course, I have not heard from them and it's been over a week.
Reviewed Feb. 12, 2010
Our 50 inch Plasma all of a sudden started going blank while the audio is stayed on. I called Samsung and they told me to have it looked at by their Samsung authorized repair company in my area. After a week and a $70 service fee, they said nothing was wrong with the TV. Two days later the problem started again. Samsung says they haven't heard of any related problems (I guess they haven't read the blogs). They are not standing behind their product. The warranty ran out in 11/07 and they are pretty much saying "oh well". $2,500 and 3 years of ownership, I don't want to hear "oh well". Anyone interested in a class action?
Reviewed Feb. 11, 2010
After just over 2 years my $1,500.00 Samsung LCD TV stopped working that what seems to be very common capacitor problem as the 10v 1000uf capacitors (4 of them) were clear leaking. Samsung was absolute no help and their response to my email clear showed me that they really do not care about their customer or the quality of the product they produce. I decided to call them and get a number for their parts distributor which I found ha a 2-3 week backlog on the part, wonder why that is?
Well I found a Samsung repair shop that had the part on hand, wonder why? Unfortunately there must be something else wrong with my TV as the replacement board did not solve anything I still have the same problem. I have learned one thing from this experience and that is that I will never purchase anything that is made by Samsung.
Reviewed Feb. 11, 2010
Two years ago we bought a Samsung LNT4661FX, and we have been having a lot of problems with it. people from Samsung coming to fix the TV 2 times, but the problem still persists. The problem is that the TV is turning on and off by itself on its first two months, and now, it is not working at all. We have been without a TV for over 4 months, because it's too expensive to have it fixed.
Reviewed Feb. 11, 2010
I purchase a Samsung LCD model # LNT4061FX/XAA in December of 2008 for $1600 and it is taking at least 30 minutes to turn on with constant clicking on and off as all the other complaints.The time span is getting longer and longer to turn on. It has been about four weeks that we have been having this issue. I do not have the knowledge to correct this.
Reviewed Feb. 11, 2010
Purchased a Samsung HL-R4667 46" (widescreen) TV at Brandsmart USA city of Sunrise, Florida on 6/02/2008. In January 2010, this TV costing $1,746.63 began to have a delayed start-up after the remote signal, when the screen did light-up there were horizontal and vertical purple/green/yellow lines creating a plaid pattern and no picture. This required plugging and unplugging at the wall receptacle a few times and the screen would clear and go to the on screen TV guide allowing the remote to operate effectively.
A program would run for a tad less than an hour and the set would just shut down. That was in January, now it takes more than half an hour of maneuvers to get a clear screen and will play for only a half hour at a time. In all cases there is this constant clicking sound when it's trying to start-up and the one sudden click while viewing and the screen goes blank. The Samsung Company told me on February 11,2010 they have never had a report or heard of this problem, to quote "it could be, you need to have your set serviced sir". Do TV sets need to be serviced? After 18 months?S Samsung televisions are no good.
Reviewed Feb. 11, 2010
After a year, another brand new 32-inch TV is not working! It won't turn on, no sound, nothing! I now get to watch a little red power dot instead of my HDTV! Thanks Samsung for ** another customer!
Reviewed Feb. 10, 2010
Bought a Samsung 46" LCD TV LN46A550P3F June 2008. Just today when powering on the TV, it started making a clicking sound and no picture for about 10-15 minutes. I Google "Samsung 46 LCD TV making clicking sound when turned on" and Google returned 50,200 hits. When is Samsung going to own up to the problem with the capacitors on their power supplies? I will attempt to fix myself.
Reviewed Feb. 10, 2010
My one and a half year old Samsung LCD now only turns on and off constantly. I have had no luck dealing with the tech support. They pretend that it is not something they have ever heard of but I have found hundreds of the same complaints. People even have YouTube videos about it.
Reviewed Feb. 9, 2010
I purchased a Samsung TV two years ago and paid extra for the extended warranty. We started having issues with the TV and called Sears customer support. They stated that they would send a technician (that is only available on Tuesday or Thursdays) and this makes the third time they were a no show. I called back today, 2/9/2010, and was connected to "management." All they did was to schedule another appointment. They probably won't show up. They also ordered a part for my TV when they don't even know what's wrong with it yet. It seems like a huge waste of time and money.
Reviewed Feb. 9, 2010
I purchased a Samsung LNT4065 LCD television in July of 2008. For the past month or so, it's been giving me significant problems. After I hit the on button, it takes 1-2 minutes of clicking before the screen turns on (the length of this boot up period seems to be increasing as the days go by). When the screen finally turns on, it is covered with vertical purple lines. I have to turn the television off and on again to get rid of the lines. I've contacted Samsung, but they haven't been helpful in the least.
Reviewed Feb. 9, 2010
I bought a new 46" Samsung LCD HDTV at HHGregg in Noblesville, IN in July 2008. Recently, it is taking five to twenty minutes to power on! I saved and gave $1500 for it! Samsung says there are no known issues for this model#LN-T4669F! Yea sure! I got my daughter and sister to buy Samsung TVs because I thought they were the best! I will never buy Samsung again, and will tell everybody I know to do the same! They care about sales but not service after the sale. At least Toyota is doing something about their problems! Samsung needs to recall these sets with the power supply/ capacitor problems!
Reviewed Feb. 9, 2010
Familiar complaint: I bought my Samsung TV LNT4671FX/XAA 2 years ago costing over $2K. Now, it's slow to power on, it usually sits and clicks for about 10-30 seconds. Sometimes, I just toggle power to get it on. Sometimes also the pink dots appear, they're spread all over the picture. Powering off, then on, rids the dots.
Reviewed Feb. 9, 2010
I bought my Samsung 46' HDTV in July 2008. Now 2 years after my TV clicks for about 15 minutes before it turns back on and everyday it take longer to turn on. Once my picture was completely distorted and blue. I will never buy from Samsung again.
Reviewed Feb. 8, 2010
I bought my Samsung TV a little over 2 years ago. Now instead of powering on, it sits and clicks and flashes. Eventually, it does work. It’s getting worse, though. I called Samsung a couple of days ago; they claim to have no knowledge of any power related problems that are affecting a broad swath of their customers. They referred me to a local dealer who might be able to fix the problem for $400. Samsung needs to own up and fix this for all of us!
Reviewed Feb. 8, 2010
I bought a Samsung LCD TV 1.5 years ago, and it wont turn on Super Bowl Sunday. Same problem as everyone else listed here. I'm taking it to a local repairman, it's going to cost $100 just for them to look at it and then we'll see.
Reviewed Feb. 8, 2010
I have experienced the "will not turn on" (clicking) problem and four large shadows on my 46" Samsung TV (Model: LN-T4661F). The problems begin approximately one year ago. Calls to Samsung were met with, "We have not encountered this (problem) before." Chats with repair techs on the Samsung Web site were also met with claims of ignorance. Other consumers experiencing these problems are blogging a Web site operated by Product Reviews. Hideous behavior by a company that takes our money but will not even acknowledge an apparent wide spread problem with their product.
Reviewed Feb. 8, 2010
We purchased a Samsung 47"LCD TV in May 2008. Television will not turn on. Had a television repairman look at it and found out that the power supply is bad. After viewing the complaints on this website, realize we are in the same "boat" as everyone else except our TV is now out of warranty. Now, I am paying for a television that will not work and sounds like I probably don't need to repair either.
Reviewed Feb. 7, 2010
I have a total of 3 Samsung products, 2 HDTV's and 1 LCD computer display with faulty radial capacitors. I fix electronics and was able to repair all 3 for less than $10, however if I did not have the skill set, it may have cost me up to $1000.00 to repair. Samsung refuses to take responsibility for placing obsolete parts in their products.
Reviewed Feb. 7, 2010
I purchased a 48-inch Samsung LCD TV around a year and a half ago for a little over $2300. I'm having the same problem that everyone else is having with the TV taking like 15 minutes to turn on after it goes through its clicking ritual. I'm not happy with Samsung at all especially after reading all the complaints of the exact same thing by others. Where is the recall? It's obviously a capacitor problem and a design issue. Samsung should be made to stand behind their products since they won't do it on their own. Take a page from Toyota and own up to your mistakes and fix the problem! I'll never buy anything from that piece of crap company again. I'll do everything in my power to get the word out to not buy Samsung since they make junk and won't stand behind their products.
Reviewed Feb. 7, 2010
Our Samsung 32" LCD HDTV was able to be perfectly color-calibrated in May 2009 and had a great image--for a mere 2 weeks! After that, the color processor and display circuits started going haywire. Color is awful, can't be adjusted, and not even black-and-white can be be made to look normal.
7 calls to Samsung warranty service and 3 service shops later, the TV has never been touched. Service techs just picked it up, kept it a while, and sent it back unrepaired. Techs never even gave a report on any parts they might have replaced, and the set showed no sign that anyone did more than turn it on and off again. The TV image looks exactly the same. Samsung reps were clueless; they don't even have a way to describe the problem.
After searching the net, I found many posts with similar color issues. Last call was January 2010, and Samsung referred it to the same do-nothing shop for the 3rd time, and I haven't heard from them for 2 weeks. We even had one service tech return the set unrepaired and warned to stay away from Samsung products as "bad goods with nothing but problems."
$700 went down the drain, along with money for professional calibration and more money for custom mount for our wall unit--all now useless. We're using a 19-year-old 20" Hitachi CRT to watch our movies now. This LCD is defective Samsung HDTV #2. I will never buy Samsung nor any TV using Samsung parts or display panels (including Toshiba and others which use Samsung parts).
Reviewed Feb. 6, 2010
My Samsung 42" flat screen TV (model number LN-T4671F) is terrible, and I paid a few thousand for it. It is a little over one year old, and it clicks to turn on, and every time it turns, it takes longer and longer each time. Now, I've been keeping the TV on 24/7, so i will not have to wait ten minutes for it to turn on. They should fix/recall this! I will never buy a Samsung product again. I will spend the extra money and get a Sony!
Reviewed Feb. 6, 2010
What happened is the same as what happened to nearly everyone else. I bought 46" Samsung LCD in 2007. It is going on the third or fourth time the screen blacks out. The power source was replaced, and 2 weeks later, the same thing happens. What makes it even worse, is that Sears does not respond with a tech until over one week later, and then you have to wait another week for parts, but at least I bought the extended warranty, which expires in August 2010. This cost over $500.
Still, I paid $2,200.00 for this TV, only 2 1/2 yrs ago, and obviously, it happens over and over with most of their sets. There should be a law against this. I will never buy Samsung anything again, and for Sears to back them up and have such horrible customer service, forget it. Consumers beware. Always check the internet before purchasing any pricey product, unless of course you can afford to throw away money.
It caused me frustration and mental anguish that I threw away so much money , and the horrible customer service that came with it. I am missing a lot of important shows. My blood pressure is now higher. The rich is once again taking advantage of the average Joe. I hope they rot in **.
Reviewed Feb. 6, 2010
We purchased a 42" Samsung TV model LNT403HX/XAC two years ago. Just after a year, the screen started to go black. It stopped for awhile and has now started to go black again. You still get the sound but no picture, it only stays on for a minute or two before going black again. We called Samsung and they are not willing to fix the problem. We paid almost $2000 for this TV. Please do not buy any Samsung products. They get rich off of hardworking people and do not back up their products even when it is a known common problem. We now have a useless TV and will have to buy another one which we did not count on.
Reviewed Feb. 5, 2010
I bought a Samsung LCD HD TV in Feb of 2009 with Model#LN-T4671F. I had warranty work done on it 7 months after I bought it. Now, after the warranty ran out, the same problem occurred again. When you turn it off and turn it back on in the morning, it just kept on clicking. At this point, it has been "clicking" for 3 days straight and will not turn on!
I paid a couple of grand for this TV and it has only lasted this long? I also have a Samsung BluRay player, and it is not a surprise that it's in the shop also! I just wonder when my Samsung surround sound system will be going to the shop! I'm going to replace all of my systems with Sony. At least they stand behind their equipment!
Reviewed Feb. 5, 2010
I bought 52" LCD TV 1.5 years ago. When power button is pressed, the unit will not power on. Blue ambient light under the screen glows and red LED light flickers in the bottom right corner of the case while a clicking sound occurs. Picture will not come on.
Reviewed Feb. 4, 2010
We bought Samsung LCD TV SM-LA37A550 37 on 11-07-2009 and within a month only there was a problem in it. The entire screen used to get blackout and when we complained to the service centre, they sent someone for repair. But he could not do so. We told them to replace the television. But they assured us that everything needful would be done properly and the television would not have any problem in the future provided it is taken back to service centre. He told us that the problem was grave, so the set needs to be taken to service centre. We allowed and got back the same set after a few days.
But again the same problem of black out of screen happened. Again, the service guy came and replaced some parts but still the problem reoccurred. Now the service centre is saying that we have to pay RS 20000/- approximately for that same old problem, which was there in the television from day 1. Sir, how do we spend such a huge amount within a year when it was quite obvious that the set was defective? Please arrange to get the set repaired or replaced without any charges, as we have immense faith on brand Samsung that’s why we opted for it.
Reviewed Feb. 4, 2010
Samsung Flat screen TV, we bought it a year ago and now it won't even turn on. We have to pull out our 20 year old TV from a bedroom. It's a shame that TVs cost more now and work less.
Reviewed Feb. 3, 2010
Approximately, a two year old TV was fine until two days ago. Red power button clicking on and off, no picture or sound. Only way to shut it down was to unplug it. Paid repairman to pick it up and diagnose it and, depending on costs, repair it. But, after reading this blog, it doesn't look good. Shame on Samsung!
Reviewed Feb. 3, 2010
I bought a Samsung LCD about 1 3/4 years ago. When I turn the TV on, we hear clicking noise for about 3-5 minutes before the picture will ever come on. Sometimes it takes longer. When the picture does finally come on, most of the time it will have white or pinkish dots all over the picture. We then have to turn the TV off then right back on to have the proper picture. It seems to be getting worse as time goes by. We are just waiting for the day when we aren't able to get a picture at all. I won't ever buy another Samsung product again.
Reviewed Feb. 3, 2010
I purchased a Samsung 42" LCD TV, LNS4041DX/XAA on November of 2007. I paid $1,700.00. For the last few months it was taking longer and longer to turn on. My husband kept blaming the kids, but in fact just like the hundreds and hundred of consumers, we are having the same problem, the power supply. I went to Future Shop to see about warranty. Apparently, we do not have a warranty for a Samsung, but a 51" Panasonic we have never purchased, nor owed a Panasonic TV, yet this is our warranty. The girl said that we should call a technician. She had no concern that a TV, just 2 years old, paid them $1700.00 and it was a paper weight.
It is now 1 week since it is completely useless, it will not turn on at all. I talked to Samsung on February 2, 2010. I made her tell me my problem with my TV, and she knew it, the power supply. Why is it they know the problem and they will not take responsibility? How are they able to sell garbage with no rebuttal? Why are they allowed and who protects the consumer? Why is it our responsibility? A TV should last more than 2 years. It’s a wonder why their manufacturing warranty was reduced from 3 years to 1 year.
I read on the Internet that a guy’s TV went at 14 months old, same problem. Why are these products in our country? Do they not have to meet some sort of guidelines from our governments to protect us, the consumer? Where are our rights? Where is our protection? Do we not work hard enough? We have 4 children to raise; we can't just on a whim go out and spend XXX's dollars for a repair on something that should have lasted 5-7 years. We don't have an extra $1700.00 to spend on a new TV. Where is our justice? They are aware of the problem, yet they keep making the same product and they get away with it. The lady at Samsung said our TV was an older model. Older?
It’s 2 years old. We have a Toshiba Projection TV 50+" for 9, yes, 9 years and not one problem, not one. I blame myself for not looking on the Internet first before purchasing this TV, but we trusted the sales guy at Future Shop when he told us they were one of the best makes and models. I was so blind that he didn't care about his customers, just his commission. I will never shop at Future Shop again. Whatever happened to honesty? We budgeted to buy a TV, why did he direct us to a piece of junk? Are they not supposed to know their products? Why do people constantly have to scam one another? We would have sent more customers to him if he was honest and upfront with us.
Reviewed Feb. 3, 2010
I purchased a 40" LCD TV from Best Buy in July 2008. The problems with my TV started about a week ago. The singing sound the TV used to make when powering on and off stopped. Then a few days later, it kept taking longer and longer to turn on--2 minutes, then up to 5 minutes, 10 minutes, and so on. The red light at the bottom of the front right panel would just blink on and off, then stop and go dark and then start up again. This was also accompanied with a humming and clicking sound. Well now, it doesn't power on at all. I paid $1200 for this stupid TV without the extended warranty, because I would expect that I wouldn't need it a year and a half in...
I called Samsung and got the scripted "I can understand, and I'm sorry, but...It sounds like there is an internal component problem and will need to be serviced and, by the way, you will have to pay for it." Are you kidding me? So then I talk to the "Samsung-Approved Repair Person," and he told me that the repair will start at $175. What the heck is going on? I am absolutely furious. I paid good money for this TV. As in keeping to my promise to Samsung (Word of mouth is golden.), I will be shouting it from the roof tops to anyone who will listen: Buyer, beware. Do not purchase a Samsung TV; just don't do it.
Samsung knows that there are all of these issues with their product, and they take no ownership or responsibility. And then because you didn't purchase the extended warranty, they just brush you off like "Oh, you didn't get the extended warranty. There's nothing we can do." You know what, whatever happened to quality and integrity for your product, for your brand, and what's more, customer service? Doesn't Samsung care about customer loyalty? It doesn't seem as though they do.
I had a Magnavox TV that I bought in 2003, and I had it until I sold it at my garage sale last summer. And it still worked perfectly. I would have been better off keeping it instead of deciding to "upgrade" to Samsung. Samsung, shame on you!
Reviewed Feb. 3, 2010
I purchased my Samsung TV LN40A550 in June 2008. It has the same clicking on and off problem, as described all over the internet. I saw that it was a capacitor problem. I removed board as described on Techreport.com forum but was not about to remove, replace, and solder. I called local repair and brought the board to them. They replaced with 25v capacitors instead of 10v. I put back it into the TV. It works! Cost of parts and labor is $99.00. I wasn't about to tackle it myself.
I had called Samsung. They still deny it is a reported problem. And I am out of warranty. What a surprise. I would advise letting TV repair know you know what the problem is.
Reviewed Feb. 3, 2010
I bought 32" LED TV (Model: VA32B6000VR) dated January 31 here in Hai Duong, Vietnam and manufactured in Samsung Vietnam. It was delivered 4 hours late from SKDL. I used this TV only on 2 nights with a total of 4 hours to be exact .and then after a while on the 2nd night, the display suddenly disappeared, the screen become black, no picture, but with power, the light on the stand blinks. I immediately returned it to the store, but they refused to change it and asked me to bring it directly to repair center. (Imagine for 3days alone.)
To make a long story short, I was informed that Samsung knows there are unsolved problems with this LED TV, and yet they still bring it to the market. Both the Samsung Repair Center in Hanoi and the office in HCM are not friendly to help. Now I felt like I was stabbed twice, I feel confused; they stole my rights as consumer. The store wants to help with condition to pay more and wait. Oh, my goodness. Poor Samsung company, poor Samsung management, poor technical staff, poor production, poor all. I will never ever avail any products of Samsung again! I was insulted and demoralized because of a wrong choice of a TV brand (Samsung).
Reviewed Feb. 3, 2010
Same problem as everyone else. Two years to the day I bought our 40" LCD Samsung, we started having problems. Power on and off with the clicking sound for a few minutes. A month later, the little pink pixels were dotted all over the screen. At last, we get to the colorful vertical pixels all over the screen. Now, no TV at all!
Don't waste your time calling Samsung because they will not do anything. I have talked to customer service many times, called the corporate office in New Jersey (they give you a voice mail but guess what, they never call you back). Oh, also chatted on line-ha, ha-- that was a joke. So this week, I have called the TV station in Raleigh NC. I have given them the info to all the many complaints and hope they will do a segment on their "Five On Your Side", waiting to hear. I have written to the BBB in NJ. Told everyone that walks into my business. Oh, also just posted my TV on YouTube this week. Needs to be a recall on these TV's. Let's get the word out there now!
Reviewed Feb. 3, 2010
I bought a 52" 750 series in late 2008. Now I experience the similar problems with the rest of the people. TV is not turning on, just making a clicking noise. There is no picture; sometimes the red light flickers on the main face on the TV. No more Samsung for me.
Reviewed Feb. 3, 2010
I purchased a 32in TFT-LCD Television w/ extended warranty on Jan.24, 2007. My television will not come on .The light will blink but there's no picture. Please help.
Reviewed Feb. 3, 2010
My daughter purchased a 32" TV in September of 2008. In January 2009, it just wouldn't turn on. Of course, it is now out of warranty. What is annoying is that she is a college student who saved her money from her three summer jobs for her college expenses and her TV. How unfair is this? What can we do about this? There seems to be thousands of us with the same problem.
Reviewed Feb. 2, 2010
The TV has now had the entire screen replaced and the 3 internal cables inside. After the screen replacement today, the TV is still not in working order. I now have to wait yet again for them to send out a replacement power board and then wait some more for the tech who is 2 hrs away to get back out here and install it. I have since hired a lemon law attorney. I am posting their name and number here in hopes that some of you will find some solution to your own issues with this horrible company. Consumer Legal Services P.C.1-888-435-1474 They are located in L.A. Calif., and I hope that some of you will pursue your issues. There are no fees or out of pocket until they settle your case. I think that it is time for those of us who have made Samsung a brand to let these guys know that we will not be walked on by corporate America anymore. Good luck to you all and please pass this info along through other consumer web sites.
Reviewed Feb. 2, 2010
I purchased a Samsung 52 inch LCD flat screen in November of 2007. Two months after the one year warranty ran out, I encountered a distortion on the screen. I contacted the company through e-mail and they stated that since the warranty ran out that there was nothing they could do. I lived with the problem for one year and decided to have it fixed.
A local TV repair shop picked up the TV and after looking at it decided that it would be more to fix it than to repair it. I paid $3000 for the TV without the extended warranty. I had a Curtis Mathis TV, last brand made in the USA, for 25 years without a service call and then two months after the warranty runs out. The Samsung TV is junk. The TV repair said that the panel on the TV was bad and cost $1700 for that part. I read on the internet the problems consumers has had with Samsung.
Reviewed Feb. 2, 2010
We bought a Samsung LCD 52' inch television in October of 2007. The last few months we have been dealing with blue lines down the right side of our screen and now we have millions of purple dots throughout our entire screen. We have had no help from Samsung and our warranty is expired. Do not buy Samsung. The estimated cost of repairs to the front panel exceeds $1300.00, plus labor.
Reviewed Feb. 2, 2010
I have a Samsung 40-inch TV LNT4061F having power cycling problems. I called Samsung and they told me I have no warranty. They said I have a component problem and that I should contact a local service rep to get it fixed or I would be out of luck with my TV. After looking into complaints on the internet, I am amazed at the number of complaints for the same issue. I guess I am really out of luck! I am going to have to look into fixing my TV at God knows how much. If I can't afford it, well I will end up paying to dispose of it. It is irresponsible for Samsung and the retailers that sell its products to push products known to have problems. Someone has to be able to do something about it. Please keep me advised of any news on this problem.
Reviewed Feb. 2, 2010
I purchased my 46-inch Samsung LCD (about to hit the 2-year mark) and haven't had any problems. I have recommended lots of friends and family to purchase a Samsung, claiming they are the best out there. A couple of days ago, on January 29, I turned on my TV and noticed pink pixellations. It startled me, and I immediately turned off the TV and left it alone for around 5 minutes.
I turned the TV back on and had no problems. I watched TV for the evening, turned it off, and headed to bed. I woke up on Saturday morning to watch TV, turned it on, and noticed that it made its little sound to come on clicked and then eventually turned on.
Since then, it is taking longer and longer and longer for the TV to turn on. We are up to 3 clicks now before the TV eventually kicks which is about 20 seconds. I paid $2800 for this TV, and I definitely expected it to last longer than 2 years. I called tonight to Samsung, February 1, 2010, and no joke, when I explained what was going about the pink pixellations and the TV taking too long to turn on, the lady on the other end laughed then apologized for laughing and just explained that it has been a long day.
She said I have to have my TV looked at and since it is way out of warranty, I would be responsible for the bill. Normally, I wouldn't mind, but after I found out how many other people are having the exact problems, wouldn't this constitute a recall or something?
In addition, I noticed on my repair ticket that under the explanation of what's going, it says TV turning off and on which I did not tell her it was doing it on my repair problem. I have noticed from reading issues that other people are having this problem I'm having will eventually lead up to that. So this tells me that Samsung is aware of the problem and just sticking it to the consumer. Help!
I was slowly becoming a Samsung faithful customer. I have 2 Samsung LCD TVs and new washer and dryer I just purchased in November, and I was about to purchased a new stove, dishwasher, and microwave (intended to buy Samsung). With the service I'm receiving so far, I'm extremely turned off and worried now that my other products I have purchased will all be crap in about a year.
Reviewed Feb. 1, 2010
Bought a 50" Plasma TV on October 1, 2009. TV shut off on December 14, 2009, less than two months later! It is now February 1st 2010 and Samsung has yet to get it repaired. One visit by a repair company didn't solve the problem. Second company is waiting for a part. This is ridiculous and will cause me to never purchase a Samsung product again.
Reviewed Feb. 1, 2010
Purchased a LCD TV Model No. LN-T4061F approximately two years ago. In recent weeks, my screen is covered in pink dots and my TV will not power up, but instead makes a repeated clicking noise. Now, upon powering up, a multi-colored band appears instead of a picture. Samsung refused to acknowledge the problem although well reported. Enough!
I am still awaiting a return call from their authorized repairman, but I am on the hook for all repairs as the TV is out of warranty.
Reviewed Feb. 1, 2010
We bought our 40" Samsung LCD TV from Best Buy last Nov. 25, 2006. It has always made a clicking noise when you push the power button & takes a couple of seconds to turn [we now realize that probably was not normal]. After 2 years, it started taking about 10 seconds to turn on. Now, at just 3 years old, it was taking over 30 seconds to turn on (for a week it did this). And when on, the sound and picture would go out, and it just was not working right.
Then last week, it started just making a clicking noise & does nothing! We paid $1500+ for a new TV 3 years ago, so definitely we don't have any money budgeted to go towards new electronics! Now, we have to take it somewhere to get repaired, which I'm sure will be a couple hundred, at the very least! I have 3 kids, 5yrs old & under, do you think they're happy with no Dora or Disney movies to watch? And do you think mom is very happy with a good source of entertainment gone on these cold winter days? So yes, there is great economic damage in our household, as well as my sanity!
Reviewed Feb. 1, 2010
My Samsung LCD HD TV LN46A550P3F has an issue. Intermittently, picture will not come on with initial power up. Also, a thin blue line has developed on right hand side from top to bottom about 2 inches from outside edge. I have the TV for only a year and a half!
Reviewed Feb. 1, 2010
I bought a Samsung Flat Screen Model LNT4661FX 2 years ago. I called Samsung with problems of "smudges" on about 1/2 of the LCD panel and large squares that appear for about 15 minutes or until the unit warms up. I am used to CRTs lasting upwards of 10 years or more. Two years is not a good track record. Samsung could only give me a repair service. When I talked to the service center, they told me by the sound of the problem I was looking at over $1000. That is almost the cost of the unit. No more Samsung for me. Circuit City wanted over $500 for the extended warranty which was for one more year. I would have been past that year now. Let me know if there is a class action suit.
Reviewed Feb. 1, 2010
I bought 32 in. Samsung HD 1080p TV 6 days ago. Dish network couldn't get the receiver to work on that TV and I still can't get a VCR or DVD to work. Their manual is not explanatory. What a piece of **. I'll probably take it back to Sears.
Reviewed Jan. 31, 2010
I purchased a Samsung 56-inch DLP LED TV in June of 2008. About a month later it wouldn't cut on. Since it was still under a one-year warranty, a Samsung tech came out and replaced the power supply. Then in November the problem started again. Then in December it cut of and didn't come back on. After a mix up at the place I got it from about the extended warranty and they sent a repair man out to see what the problem was. I was told it the LED engine went bad and had to be taken to the shop to be replaced. I was told two week it should be done this on January 6, 2010. It's been almost a month and they said the LED was not the problem. So then they replace the power supply.
Then this was not the problem. So I’m still waiting to see what the problem is now. All I know is that I've seen scores of the same complaints about these products but Samsung refused to acknowledge that most of these sets are defected. If there is anything to be done to address this, please let me know what to do. I have a HD cable in my living room for my HD TV. Since it's that the only HD TV I have in my home, I'm unable to connect any other TV to my HD box. I have kids who are suffering also. My PS3 (which also is used to watch Blu-ray DVDs) is just sitting there collecting dust because that’s the only TV I use it on. And being an avid sports fan, my annual Super Bowl party is in grave jeopardy.
Reviewed Jan. 31, 2010
Our TV died (fails to turn on) 1 month after the 1-year warranty expired. Its model is Samsung LN40A750 40-Inch 1080p LCD. I called Samsung Customer Service and they were totally useless. They said that they could not help me since my warranty expired on 12/31/09. The TV died on 1/29/10, less than 1 month after the warranty expired.
I called a few TV repair places and they said it would probably cost $500-600 to repair. Unless the panel blew out, in which case it would not pay to repair, since replacing the panel would cost more than a new TV. I am very upset with Samsung's refusal to acknowledge this problem and issue a recall. My previous TV, a Sony, lasted 15 years, and it never had any problems. I just wanted to replace it with an HD TV. This Samsung lasted just over 1 year. This is outrageous.
Reviewed Jan. 30, 2010
The Samsung 50" plasma TV model, PN50A550S1FXZA was purchased in the fall of 2008 and began turning itself on and off on 01/27/10; it's the same problem everyone else has complained about. Not only have we only owned the TV for a year and a half, but it was not used for nine of those months. I called the Samsung customer care center and they sent a message to a local repair company that wanted to charge me $150 to walk in the door. I then found another repair company that only charged $85 and said it was either the logic or main board that's failed. I was surprised to find all of these posts with the same problem. I'm disturbed to find that Samsung is selling a top dollar self-destructing product.
Reviewed Jan. 30, 2010
I purchased my first Samsung 40-inch TV in July of 2008. My second in August of 2009. On 1/25/10, my second TV went out. On 1/30/10, my first TV went out. Same problem as with all of the other complaints. Come on people, let's get this class action lawsuit going and get our money back! We can be reimbursed from their stimulus/bonus/retirement fund. I have no TV and cannot afford to buy another one. I'm suffering from anxiety over the prospect of losing over $2000 of my savings to a jack-legged, dollar store quality TV manufacturer.
Reviewed Jan. 30, 2010
I called the 800 number about my 26-inch LCD TV that won’t power up. I gave them the model and serial numbers. The lady came back online and told me that it was out of warranty and they could do nothing. This is the same problem everyone is having and they are not going to stand behind their product. Sad.
Reviewed Jan. 30, 2010
I purchased a Samsung LCD television, model LNT4061F, in December 2007. A few months out of warranty, a problem developed whereby the right side of the screen started showing a double or triple ghost image. Like most other people with Samsung problems, I called Samsung Customer Service only to get the runaround.
My thinking at the time was that they would surely do the right thing and fix it to preserve their reputation. Wrong! They were sorry, but there was nothing they could do since it was out of warranty! Samsung Customer Service stinks! I'm joining others to make it my life's mission to steer people away from Samsung products! They simply do not back up their junk.
Reviewed Jan. 30, 2010
As everyone else is stating, my 2-year warranty has expired. It started off with a few clicks to turn it on (along with the sound of turning on/off), and it's vastly grown. It clicks on and off, on and off (now without any sound other than the clicks), and is currently at hour number 3 for attempting to turn on. I've even tried unplugging it, letting it rest, and plugging it back in. And it still starts to turn on and off without me pressing power.
When it did come on, I would have purple and pink dots on the screen. I could turn it off then right back on again, and it would clear it up. But now, my TV has yet to turn on. It's model number LNT4061FX/XAA and Serial number AHBA3CSPB30487M and CN06. This is absolutely ridiculous. How can Samsung not even acknowledge this problem?
I will never buy a Samsung again, and I will tell everyone I know to never buy one. And if I'm in a store where I overhear someone buying one, I will interrupt the salesman and tell them how much of a piece of ** this company is, as well as their products. And their customer service has no care for its consumers.
Reviewed Jan. 30, 2010
My Samsung 52" LCD 550 model, powers on and off repeatedly. The capacitors are shot. Samsung told me to stick it. I repaired it myself for $9.00 from Radio Shack. I won't buy another Samsung product again.
Reviewed Jan. 30, 2010
My Samsung 52 inch LN-T5271F TV started clicking when I turn it on, and started taking prolonged periods of time to turn on. It is already out of warranty and there is nothing Samsung can do. After much research, I have found out this is a common problem for Samsung televisions. Please, do not buy Samsung!
Reviewed Jan. 29, 2010
My Samsung 40 inch LCD TV purchased in 2006 has stopped working. I have the same "clicking at power on" problem that every other person seems to have with Samsung TVs. Since my TV is out of the manufacturer's warranty and the extended warranty that I purchased for $500 from Sears, I have no options left. I did not bother calling Samsung or Sears as I noticed that they are not even fixing problems with people under warranty. I now have a paper weight worth $2700, $2200 for TV and $500 for extended warranty.
Please include me in any class action lawsuit against Samsung. They should be sued not only for the cost of repairs but also for the mental trauma all of us have suffered watching our TV that is worth thousands of dollars go bad in less than 5 years! A television has become an integral part of modern lifestyle. A broken TV causes a lot of anxiety in today's world. So I do not think the "mental trauma" claim is exaggerated.
Reviewed Jan. 29, 2010
Purchased a Samsung 46" LCD TV in January 2008. (LNT4665F) I have learned that our recent problems involving slow start and pink pixelation is related to a defective power supply issue. Inferior capacitors used in manufacture are routinely failing. Numerous posts over various internet forums relate to this matter, but Samsung denies responsibility. Samsung is one of the largest companies selling flat screen TVs in this country, but will not stand behind this product!
Reviewed Jan. 29, 2010
I bought a 42-inch LCD TV from Samsung. After a year, you have to wait for 30 minutes before it will turn on. I went to Samsung store and they told me that it was out of warranty, and they cannot do a ** thing about it. They should recall all Samsung TVs. Consumers are being ripped off by Samsung.
Reviewed Jan. 28, 2010
There is a long list of complaints for the Samsung TVs that start off having a clicking sound and the TV turns off and on and off and on. The complaints seem to indicate that a power supply problem is the fault (under ranged capacitors have been reported). While trying to research the problem to see if it was fixed, everyone I have talked to at Samsung are saying that there have been no such complaints reported. Obviously a large number of customers have taken to the internet to post complaints, because of the fact that Samsung will not admit to the problem
Samsung TV Company Information
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- 1938
- Country:
- Korea South
- Website:
- www.samsung.com