Samsung TV Reviews
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About Samsung TV
Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.
Visit www.samsung.com/us- High-quality picture and sound
- User-friendly interface
- Good customer support response
- Frequent power issues reported
- High repair costs after warranty
Samsung TV Reviews
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Reviewed Jan. 28, 2010
I purchased a Samsung 40-inch TV (model LNT4061FX, serial number AHBA3CQPA01629T) from Circuit City in December 2007. It was a supposedly top of the line TV and I paid over $2400 for it and they talked me into buying a Samsung surround sound/receiver/DVD player to go along with it. After three months the TV started making a clicking noise and would not turn on and off and the receiver/DVD/surround sound system would no longer play certain DVDs in it and was making a loud humming noise.
I called Samsung to complain and was told TV was probably related to the receiver but if I wanted I could package TV up and receiver and mail to them. I said there is no way I can load up this TV into a box and not get it damaged. They said they knew that but were pretty sure it was the receiver, so to box that up and send back. I was told they were making a note in my record about the TV, so if something went wrong it would be covered. Few weeks went by and they sent it back and all seemed fine for few more months. Then the receiver stopped playing DVDs again and the TV started clicking for a long time before it would turn on. Called Samsung again (this was around November 08) and I remember this because we were trying to watch Christmas movies on it. They took us through all sorts of try this unplug that, clean this and such.
After 30 minutes it got very annoying. They told me to try another DVD in the player and I grabbed a new release DVD and it played. They said maybe there was something wrong with the DVD. They said to try it out and see if that works and then call back. I told them the TV was still clicking and slow to turn on. They said they would make a note of it so that if something happened, it would be in the records and covered under the warranty. Well, of course it was Christmas time and getting crazy. The TV continued to click on and off and I ended up sending back the DVD because I thought it was a bad DVD from Amazon. Amazon said it was an older format DVD and it should work in that model player we had.
TV seemed ok but once in a while it would be slow turning on. Amazon shipped me another DVD which took a few weeks between returning and receiving and it was just about Christmas time. I put the DVD in the player and guess what? It did not play. I then got annoyed and tried it in an older DVD player and it played just fine. Right after Christmas I called Samsung back. Of course they claim they could not find the call that I had made to them in November and that the DVD player/receiver was now out of warranty. I told them what was going on and how it worked in an older player and not in theirs. They said they would repair it as a courtesy. Again I told them about the TV making clicking noises and being slow to turn on. They said they would make a note of it but unless it was not turning on or other problems they could not send a repair person out, but again they said they were making a note of it.
Well, after two years of putting up with the clicking and slow turning on about a week ago (January 19th or 20th), the TV finally turned itself off and would not turn back on again. I called Samsung and of course they claim they could not find any of the previous TV complaints and so they could send a repair person out but we would have to pay for everything. They gave me us a reference number of **. Well, this was just unacceptable.
I called back on January 22nd and had to speak to three different people. The last person I spoke to said they could see the complaints about the DVD/receiver but of course the complaints about the TV had mysteriously vanished. After being on the phone for over an hour at last they agreed to pay for replacement parts but not the repair costs. I would have to get the TV to a certified Samsung repair center and pay for that.
At least at this point it was better than paying for the part myself, but honestly it’s still very annoying since it should have been covered under the original warranty since this was an existing problem. They gave me order number ** to reference and a repair shop called me later. My TV has been at that shop for over three days now and still no call from them that it is ready to be picked up and who knows how much this is going to cost. I think this is just crazy. The Better Business Bureau I see has been getting complaints about Samsung TVs all with similar problems. This should have been a recall and it should have been fixed by sending a repair person to my house the first time I complained about it. A search on the internet shows many people with the same problem all with Samsung TVs.
Reviewed Jan. 27, 2010
We have had 3 Samsung LCD TVs in our family go out in a one year period! One was still under warranty and the mother board was replaced. We bought an extended warranty and started having problems a few months later. They told us it would cost more to fix it than to replace it. We had another Samsung LCD that was just one month out of warranty and paid $400 to have it repaired. Then just recently, the Samsung LCD that belongs to my mother started having problems with the picture. It was 4 months out of warranty. She can't afford to fix it. Needless to say, after no help at all from Samsung we used our insurance check on the first TV to buy a Vizio. I was a loyal customer of Samsung for years. No More!
Reviewed Jan. 27, 2010
I purchased a 72 inch Samsung HD DLP TV. I bought it from Sam's Club in July of 2008 for $2,600. 36 days out of warranty, it shut itself off and on over and over again. I called Sears, as they were the closest Samsung repair listed on internet. 1st technician showed up in September. He made 9 trips and 9 attempts to repair TV. 13th trip to my house was last week. That's right 6 months later. 2nd tech was sent on trip 10, 11, 12 and 13. Sears tech told me that I could call Samsung technical assistant as they agreed to replace TV. But when I tried to contact Samsung, they would not replace it. Lots of bologna from both Sears and Samsung. Never again, I will not purchase anything from Samsung ever, ever again.
Reviewed Jan. 27, 2010
I bought #LNT4061F in Jan of 2008. Like 100's of others, I had on/off cycling issues, until finally the TV would not turn on. I had 2 faulty capacitors fixed, which allows the TV to turn on. However, I still have frozen pixels and thin, black shadows all over the screen, which I'm told is still due to the power supply. It's amazing that Samsung has done nothing. Take a page from Toyota and admit and fix the problem!
Reviewed Jan. 26, 2010
I bought a 40" LCD TV less than a year and it started acting weird couple of days ago. Each time I turn on my TV, the screen doubles and sometimes even triples up so that it looks like I'm watching a 3d movie without glasses. As soon as I touch the TV screen, it stops doing it and becomes normal again. I paid $1500 for a TV that seems to want to die after 8 months. I'm here hoping they can repair it!
Reviewed Jan. 26, 2010
This is a follow-up to a complaint I posted on January 19, 2010 in reference to the banging and popping noises made by my Samsung refrigerator. This was purchased and delivered September 15, 2010 and made these noises from the very start. Samsung decided they were normal, so they gave me absolutely no assistance and with calls to their customer service and letters to their president I got no where. I also wrote a letter to PC Richard and Sons’ president in hopes of getting some help from them.
On January 19th, one day after my initial complaint, I received a call from PC Richard's corporate office. They reviewed my problem and decided to take my Samsung refrigerator back and give me full credit toward another unit. PC Richards followed through 100 percent. I picked out a new one on a Friday and had the new LG and Samsung clunker gone Monday morning. I can not say enough of good things about PC Richard and Sons. P.S. my LG makes none of these noises. PC Richards came to our rescue and replaced the Samsung with a new refrigerator, an LG, within 3 days.
Reviewed Jan. 26, 2010
I purchased Samsung LCD TV (LN52A650A1F) on 7/8/2008. On January 20, 2010 we experienced the similar power on/off cycling that been reported. I downloaded firmware, the newest version from the Samsung website and updated my TV. The firmware update did not help at all.
Reviewed Jan. 26, 2010
I bought a 40 inch Samsung LCD TV in November of 2008. A few days ago, it started clicking on/off/on/off for at least 15 minutes when turned on. It never really turned on at all for at least 15 minutes, then a screen with thousands of colored vertical bars came on, no sound and nothing else. I turned the TV off and tried again. It continued to click on and off for more than 30 minutes. I finally had to unplug the TV to shut the thing off. Every once in a while, the TV would stop clicking and the same multi-colored vertical banding would occur.
I e-mailed Samsung and called numerous times and all they would say is the TV was out of warranty (1 month!) and they were sorry for my problems. I called the authorized Samsung repairman in my area and he told me the Samsung TVs were having power problems and the other thing, the banding, could be a panel problem. He told me that if you complain, sometimes Samsung will extend the warranty for parts and I would pay the labor. He also said the panel is usually warrantied for 2 years.
I called Samsung back and got the same "I'm sorry, the warranty for the entire TV is one year and it is out of warranty", period! Now I am really scared because I just bought a small Samsung for my bedroom. I guess I need to stand by for the double whammy! This is a huge financial burden for me as I am a disabled retired veteran with no outside job. I researched for months before buying a flat screen TV. I do not get out much and so I depend on my TV as my form of entertainment. Now, I cannot afford the $500 - $600+ to fix this TV and I cannot afford to buy another. So I guess I will just sit here in silence and look at the pretty colored lines on the screen. I am really devastated. What can we all do? I see hundreds of complaints for the same problem with the same TVs from Samsung. How can they get away with this?
Reviewed Jan. 25, 2010
We purchased a 40" LCD Samsung TV in October 2007. About 4 months ago, the TV would not immediately come on. It keeps clicking on and off, and when it finally comes on, there are color distortions and lines on the TV. You have to turn it on and off several more times manually until the lines disappear. We called a cable company who came out and hooked up a new box and checked wires. We called Samsung who of course are refusing to assist as our "warranty" has expired. They will send a technician for $150.00.
We then went to research this problems on the Internet and see that hundreds of other customers are having the same exact problem. We paid $1700 for a TV that has only lasted two years. It sounds like Samsung obviously is not putting these TVs together correctly and are refusing to address the problem. After speaking to Samsung, they stated they have no record of this issue with any other customers. We paid $1700 for a TV that has only lasted two years. Samsung wants $150.00 just to come and look at the TV.
Reviewed Jan. 25, 2010
My TV kept going off by itself. I looked on the internet and found out that I wasn't the only one with this problem, thousands have this problem. I told Samsung about this and they just gave me the run around.
Reviewed Jan. 25, 2010
Purchased a 50-inch plasma TV June 2007. August 07, 2007, it began making a clicking noise when trying to power on. I called customer service to complain and they never mentioned that this was a common problem. They sent out a local repair service that replaced four parts. It worked well for about another six months and then we lost the picture completely. They sent out the same company that opened it up and replaced all the parts. It worked well and then I purchased the 1-yr extended warranty which expired September 2009. Yesterday, January 24,2010, the picture was completely scrambled. It looked like the images were melting. $2300 plus extended warranty for a TV that lasted 2 years and 7 months. My old Sony television lasted 7 years.
Reviewed Jan. 25, 2010
Our Samsung LCD TV started clicking on and off after trying to turn the TV on. We bought it a year and a half ago. I will be livid if we have to junk a TV after owning it for such a short period. For what we spent for it. Unbelievable. Boycott Samsung.
Reviewed Jan. 24, 2010
I purchase a 52 inch Samsung LCD TV in September 2008. About two weeks ago, the power began to cycle off and on. At first, it was only once, but now it is up to about 10 times before the power comes on to stay. I called Samsung yesterday, and a named Vaughn, told me that unfortunately, she could not offer me any help with my problem because my TV was out-of-warranty.
After she said she couldn't help me because of the warranty issue, I told her that I had just been online and had discovered that this was a widespread problem with Samsung TVs. She said that she was sympathetic to my situation, but that my complaint had to be forwarded to the Escalation Department of Samsung Electronics. I intend to contact the Escalation Dept. tomorrow, 01/25/2010, about my expensive Samsung TV.
I am on a disability income, and I cannot afford to pay for the repair of my TV which is a defective product. Since it is such a widespread problem, why can't there be a class action lawsuit against Samsung Electronic. Thank you for any help.
Reviewed Jan. 24, 2010
On November 14, 2009, I purchased a Samsung TV model UN55B6000. I had it delivered on November 17, 2009. Everything was fine until December 30, 2009 when all of a sudden, the picture went out. I called Samsung after I realized that it was not a power problem on my end. I told them it was making a clicking sound as it was trying to power back on but wouldn't. I was told that since it was so close to the New Year that they could not get a service repairman out until January 4, 2010 at the earliest. They told me they had sent a fax to a local repair shop and they would be in contact with me. I waited until January 5, 2010 and there was no call. I requested another service repair shop to come out. They changed to another repair shop and sent a fax to them that I needed service.
I have since learned that it had gone out of business some time ago and is now a "Cash for Gold" store. My set sits here, January 24, 2010, still not fixed and I have to make payments on this Samsung product that does not work. Would anyone pay $ 2,349.98 + tax or can afford something that doesn't work? Where is the warranty protection that is promised in the fine print? I am making payment on a Samsung product that does not work and no repair shop to fix it.
Reviewed Jan. 24, 2010
I have now owned Samsung washing machine model #WF328AAW with Vibration Reduction Technology for six months and can't express my dissatisfaction strongly enough. I have tried every different type of wash load distribution, weight, volume and wash cycle variety and still come out with soaking wet clothes three out of four washes. Not to mention that even with a leveled machine, it still dances around the floor sometimes as far as a foot and half away, banging against my hot water heater and threatening to dislodge that! Energy saver? Right!
So after a one hour wash cycle, I have to run the 'spin only' two, three, four times more. Alas,because the machine senses imbalance, it adds more water to the 'spin only' cycle further prolonging the wringing process, while the eleven minute timer display remains at eleven minutes for eleven minutes before starting its countdown to zero. Finally, after more than two hours of wash time, fully frustrated and having run out of time awaiting my hi-tech washer to complete its epic journey, I end up putting soaking wet and dripping clothes into the dryer and having to start that two hour venture just to come close to being able to pull my jeans out to hang by the heater for four more hours so I can actually wear them tomorrow.
What used to be a two hour, start to finish, wash dry event has now become a daylong commitment. At $1000, I would have actually expected to recoup that cost in energy savings but sense it will cost $1000 a year more in electric bills just to dry my clothes! Give me back my energy-hogging top loader so I can actually get to work on time today to pay off my $1000 hi-tech, VRT, space age piece of junk!
Reviewed Jan. 24, 2010
We bought our Samsung LCD TV in July of 2009. No extended warranty. The last couple of days, the TV does not come on until we have tried constantly pressing the on button for about 10 minutes or more. This sounds like a common problem. I thought Samsung was a good name. No more. A TV should last longer than this without having to repair it.
Reviewed Jan. 23, 2010
My only satisfaction is posting comments on YouTube to the Samsung Review ad videos so that others won't become Samsung suckers like me .I will never buy Samsung again. Post comments to Samsung ad videos on YouTube and let people know the truth about these junk TVs.
Reviewed Jan. 23, 2010
I purchased a Samsung LN-T4669F LCD television. Like many people, about two years later, the television would cycle clicking on and off for what was first about half a minute. It now takes a few minutes or more before the TV will come on. Research on the internet informed me that this was a very common problem with these television sets because of underpowered capacitors. Postings on the internet by others indicate that this problem will cost anywhere between $400 and $900 to have repaired.
Reviewed Jan. 23, 2010
On 27 Dec. 2008, I purchased a Samsung 32" LCD HDTV LN32A with a 2-year silver LED TV service plan. On 14 Dec. 2008, I called Micro Center to report that the TV screen had a blue line running through it. Service told me to bring the TV in to Micro Center. I was unable to bring the TV in at this time. On 16 Dec. 2008, I called the manufacturer , Samsung, to question if they could come out to look at the TV at my home. I was told to have the TV look at by the cable company. They helped by making the appointment with the cable company for me for a week or so later. When the cable company tech looked at the TV, he stated that the cable was not the problem.
On 2 Jan.10, I brought the TV in to Micro Center and left it with them. Charles was representing me, he stated that he contacted the manufacturer and they had a problem with the manufacturer's warranty. On 23 Jan. 10, I made numerous calls to Micro Center and they have not been able to resolve this issue with the manufacturer.
Consequently, I had no TV for past three weeks. There has not been any decision made to fix or replace my TV by either the manufacture or Micro Center.
Reviewed Jan. 23, 2010
I bought a flat screen Samsung 42" and it too just shuts itself off and on. Lucky for me, I just bought it. After reading these posts of others, I am taking mine back to Wal-Mart!
Reviewed Jan. 22, 2010
Same as everyone else, my TV (LN40a550) died a year and a half after purchase and won’t turn on. I'm furious. I spent so much money on what I thought was a decent company. Their customer service is a joke. They don’t care at all. I will never purchase Samsung again. I work way too hard to ** away 1500 bucks for a company who made $10 billion last year.
Reviewed Jan. 22, 2010
We were a service center for Samsung. We saw all the time how they treated their customers and how defective their TV's are. It seems that most will last a little over a year and their accounting practice are just as bad and their regional manager is worse. Post all your issues with Samsung on their Facebook site. Look for Samsung joke and go there.
I have started a campaign against their terrible and wicked ways. Also, if you have issues, contact the regional man. His name is Brett ** or his manager, Mark ** Lets bond everyone together and fight these crooks.
Reviewed Jan. 22, 2010
I purchased a Samsung 50 inch plasma TV in 2007. When I bought it, I noticed a buzzing noise (especially during bright images). I was pleased with the picture, so I tried to ignore it. But as time went on, the noise grew louder and more irritating. Finally in early January 2010, I called Samsung and scheduled to have it repaired. They scheduled a repair through a third party repair shop. After a long delay and several reschedulings, the repairman said he would arrive on January 15th. I took off from work so that I would be able to meet him. He never arrived nor did he call to cancel.
I called Samsung on January 19th to let them know what had happened. They said that they would send a different technician out. He came that same day and worked with the TV for approximately 30 minutes. I came back to test the TV and found that the buzzing noise was still there. He said that it should go away in a few days. Not only did the noise not go away, but the TV completely stopped working the next day. Another repairman was scheduled to come on January 21st. Yet again, he did not come nor did he call to cancel. When I tried to call the number provided by Samsung, no one answered.
I called Samsung the next day and was transferred to Courtney, the Lead in Executive Customer Relations. She only offered to schedule yet another service repair, a process that any rational person would have lost faith in by this point. When I stated that I thought they should replace the television with a working one, Courtney became very standoffish and rude, at one point trying to shoo me off the phone by interrupting me with the, "Thank you for calling Samsung. Is there anything else I can do for you today?" I am at my wit's end with this company and do not know what else to do. Dealing with them has been a nightmare.
Reviewed Jan. 22, 2010
I bought a Samsung 46-inch LCD TV LN46A50P3F a little over a year ago, so of course it is no longer under warranty. One night it just started making a clicking noise and now does not turn on. I called the Samsung customer service which was a joke but the lady seemed to come up with a quick diagnosis that the lamp went out which leads me to believe they have several complaints. She then gave me some number that was in New Jersey which wasn't even a working number and I live in WI a lot of good that does me. I can't believe Samsung does not stand behind its product. Believe me, I will never recommend Samsung to anyone!
Reviewed Jan. 22, 2010
The problem with our LCD 46” TV (model no. LNT4661FX/XAA version 5503) is it has no picture, just a black screen, but it has got sound. We've had it now for just over 2 years now. I called Samsung, but was told they can't do anything about it because it’s now out of warranty. Seeing that this is a common problem and a common response from them, I guess I’d be better off not buying any more Samsung products at all. Goodbye Samsung, hello Sony.
Reviewed Jan. 22, 2010
I purchased a 52" Samsung LCD TV Model-LNT 5265F in late 2007. The front panel failed and the Samsung repairman said it would cost approximately $1500 to repair. Samsung Executive Customer Service was contacted and they said they were sorry but could do nothing for me.
Reviewed Jan. 21, 2010
Samsung 46" LNT4671F has the same clicking and powering problems as so many others mentioned here. The problem started 2 months after 1 yr. warranty expired. I have written to Samsung twice with no response, clearly taking a 'head in the sand' approach to this clear recall situation. I am hoping that if enough people complain, we can create a tipping poin,t so please write if you have a problem.
Reviewed Jan. 21, 2010
It's the same issues as with everyone else who has bought a Samsung LCD TV. My model number is lnt5265fx/xaa . Within the first year of its life, it had to be repaired because the screen was delaminating. Now that it is 3 years old and 2 years past warranty, the screens started producing the purple dot effect. It also had a black line on start up; those went away within a few min and restart. iI finally got the clicking symptoms for, like, 3 weeks, then this morning it finally wouldn't come on even after 2 hours (01-21-10). I called Samsung had to bite my tongue in order to keep from ** the lady out. Would the "Better Business Bureau" be able to help if the Samsung company would even be affected? I would stand behind a boycott of Samsung products.
Reviewed Jan. 21, 2010
It's the same issues as with everyone else who has bought a Samsung LCD TV. My model number is lnt5265fx/xaa . Within the first year of its life, it had to be repaired because of the screen delaminating. Now that it is 3 years old and 2 years past warranty, the screens started producing the purple dot effect. It also had a black line on start up. Those went away within a few min and restart. It finally got the clicking symptoms for like 3 weeks, then this morning, it finally wouldn't come on even after 2 hours (01-21-10). I called Samsung. I had to bite my tongue in order to keep from ** the lady out. Would the "Better Business Bureau" be able to help if the Samsung company would even be effected? I would stand behind a boycott of Samsung products.
Reviewed Jan. 21, 2010
Quite similar to everyone else on this website, we handed $3000.00 to Best Buy for a Samsung Flat Panel TV Model LN-T5265F. Just over a year into it, now we just started experiencing the clicking start up problem. It started in the beginning of last week with just a couple of clicks. Now it's taking over 20-30. Not only is Samsung at fault for this, but Best Buy should also be watching for problems like this. If we would have purchased it at Wal-Mart, they would have taken it back and replaced it. Samsung should admit that there is a problem and fix these issues. Same as many on this board, my CRT TV in the basement is still working many years past its replacement. Come on Samsung, be the better company.
Reviewed Jan. 21, 2010
I bought le40r8 2 years ago.I paid $1100; it started to make clicking noise and won't power on. It seems to be a common complaint. Samsung advised me to contact DS Solutions who charged $47 call out charge plus cost of repair.
Reviewed Jan. 21, 2010
Samsung 46-inch LCD started having power-up problems shortly after the warranty expired (1 year). Over time, it started taking more and more time to power up. Towards the end, it was making five to ten attempts to start and taking more than four minutes to turn on after pressing the power button once. I found through searching the Internet that thousands of people are having the same problem with Samsung TVs.
I also found out that it is because of faulty electrolytic capacitors. I know this because I spent $4.00 on two new 2200uf capacitors and replaced the bad ones myself. When I called Samsung, they acted like they had never heard of this problem. They turned me on to a repair guy who wanted to charge me around $400 to fix it. Again, I fixed it myself for $4. Samsung needs to open up and admit that there is a quality control issue with poor capacitors and issue recalls or provide extended warranties or something.
Reviewed Jan. 21, 2010
I purchased my Samsung 42" Plasma in September of 2008. Six months later, we had faulty power supply and the TV wouldn't turn on at all. Luckily, that was under warranty. On Jan. 5, 2009, I came home to horizontal blank line followed by intense flickering and a couple of large black spots on screen. Out of warranty so I brought it to a shop. $400 to replace the main board. What a load of crap. Never again with Samsung.
Reviewed Jan. 20, 2010
Bought television set from electronic store listed above in 10/2007 and 1/2010 the service repair guy said we cannot have television fixed because the screen is too expensive for me as a customer to fix. This is the first problem I have needed to repair on television and I learned that my warranty was only for one year. The electronics store did not inform me of how to handle my warranty and due to warranty circumstances, I am now stuck without a television. I would have renewed my warranty after one year had I have known to do so.
Samsung is not offering me any discounts to even try to replace my television that cost my family over a thousand dollars. The guy in electronics shop is not helpful either and both are sending me to other resolutions that result in a dead end. All I want is help to try to replace my forty inch television for the family room in my home. I would appreciate some assistance from the dealer or Samsung to at least meet me half way on the cost of a new television that lasted only two years and three months. Thank you.
Reviewed Jan. 20, 2010
Samsung 46" LCD LNT4665F started failing after 15 months. It kept clicking but took longer and longer to come on. Repairman came today and replaced 2 insufficient 10V capacitors with 2 25V ones and now works again. He could not believe Samsung used 10V capacitors in a 9V Power Supply Circuit Board.
Reviewed Jan. 20, 2010
I purchased a new Samsung LNT4665F LCD Television about 16 months ago, and TV clicks about 8-10 times before actually turning on.I went to Samsung website, and there are thousands of complaints for the same problem. I called Samsung customer service, and they would do nothing to help resolve the problem. They know there is a problem but said it is out of warranty. I paid $2000 for a TV that lasts a 16 months. I would be more than happy to start a class action lawsuit against Samsung.
Reviewed Jan. 20, 2010
Our year and half old TV when turned on will click. It started for a few minutes now we don't even turn it off because it took four hours the last time we turned it on. As everyone else has said, our warranty has expired and Samsung states it is our responsibility. A recall should be issued.
Reviewed Jan. 19, 2010
We bought a 52 inch Samsung LCD in 9/2007. It needs a new front panel, probably $1200-1500, plus the charge for the diagnosis. We do not have a warranty. We have called Samsung but the person did not offer much help. Obviously these televisions are defective--not all of them, but enough that Samsung has a problem.
Reviewed Jan. 19, 2010
I purchased my Samsung 50-inch Plasma model #HPT5054 on November 24, 2006 and based on the comments I've read here, I feel lucky to have had it last for 3 years. The clicking noise which proceeded the TV powering on started a month ago for 10 seconds, then 5 minutes, then 2 hours until finally dying this week. Who knows, it may turn on one last time just to say goodbye. But maybe the worst part of the experience is speaking to the most uncaring, unprofessional Samsung service rep who couldn't wait to get me off the phone once she learned the product was no longer under warranty, which I'm glad I didn't purchase anyway.
The TV was enough of a waste of money! With the technology supposedly so advanced over the older generation of CRT TVs, of which the one I replaced, a Sony, was 15 years old and still works fine today, it seems inexcusable for an expensive appliance from a nationally-known name brand to last such a short period of time followed by such inconsiderate customer service.
Reviewed Jan. 19, 2010
We bought a 40" Samsung TV about 2 years ago and now it takes anywhere from 20-50 clicks before the TV will come on. The TV is now out of warranty because we did not buy the extended warranty. I contacted Samsung with my complaint but did not receive a reply from them. We must now have the TV repaired. Unfortunately, I purchased 2 additional Samsung TVs for the bedroom and the kitchen and recommended it to several friends and family. I'm so sorry I did that and will never purchase this product again. Let the buyer of this product beware!
Reviewed Jan. 19, 2010
I purchased a LNT-4661F 46" LCD TV on 02/2008. About 5-6 months after we purchased the TV, it would turn off, on and off, on its own and make a clicking noise. Since it was still under warranty, we called Samsung to find out why this was happening. They informed us that this was a problem due to our satellite receiver box not sending a signal to our TV, and it had nothing to do with our TV. On 09/2009, our TV turned off on its own and won't turn back on; it just makes clicking noise. We've contacted Samsung and we're told too bad too sad, our warranty is up and there is nothing they can do. When we noticed all the complaints about this same issue, we called Samsung again to ask why this TV hasn't been recalled. We were told that they're aware of the problem but there haven't been enough complaints to warrant a recall. I beg to differ! This is $1,800 wasted on a TV that doesn't work.
Reviewed Jan. 19, 2010
I purchased a Samsung LCD TV LN46A650A1F on July 8, 2008. On January 18, 2010 we experienced the same power on/off cycling that so many have reported. No help or support from Samsung and the person I did chat with tried to get me to get the firmware version from the TV screen using the remote after I had indicated several times that the TV would not power on. Don't purchase Samsung! A TV should last much longer than 18 months. I still have my Toshiba after 19 years.
Reviewed Jan. 19, 2010
I purchased a Samsung 40" LCD TV in February of 2007. The TV was working fine up until Saturday, when it suddenly developed vertical lines across the entire screen. I have tried all of the inputs and it does not appear to be an input or cord problem. The TV also takes quite awhile to turn on and always has. I have read that Samsung used faulty capacitors in the TV's power supplies during the time frame that I bought mine. My TV is long out of warranty but I paid nearly $2000 for it and it seems criminal that a television could break like this after only 3 years. I had a Sony tube television last 20 years before I finally bought this LCD.
To say I am disappointed is an understatement. I will be calling Samsung in the morning and if they are unwilling to take responsibility for what is apparently a pervasive problem, I will never purchase a Samsung product again. This is from someone who has been singing the praises of my television to family and friends. Hopefully, they do the right thing.
Reviewed Jan. 19, 2010
My Samsung flat screen is not even 2 years old. When we turn the power on, it just clicks like 10-12 times before it turns on. I was told this could be the power supply and could cost as much as $600 to fix. It is no longer under warranty.
Reviewed Jan. 18, 2010
I bought a 52" LCD HDTV Samsung LN52B630. It stopped working after only 2 months; it has no power. I had a house full of people over to watch football. This didn't look good for Samsung!
Reviewed Jan. 17, 2010
For at least the past year, our Samsung 62" TV shuts off sporadically. At first, it did it once, and some days not at all. About a year ago, I started contacting Samsung. They will not help me. I wrote letters, sent my receipt in, sent emails, and called. At first, I was told they had no idea what I was talking about. Then, at some point, I did see some new issues on their website, but none were mine.
It has now been told to me that I have a power source issue, but since it's not in their system as a recall, they can't help me. And it's pretty much my own fault, because I didn't buy the extended warranty. When one dishes out $3000.00 for a product from a big name, you kind of expect it to work. It's been five hours now, today, that the TV is shutting itself off. There are no Samsung Service Centers in my area (Northern Illinois), and so any repairs are out of my pocket. I just don't understand how they can blatantly ignore and brush off customers!?
Reviewed Jan. 17, 2010
LNT4665f LCD TV clicks several times before startup. There are red dots on screen until it is turned off and on again. Samsung should issue a recall. My TV is out of warranty. I will not buy another Samsung. This one is about 2 years old. $1800 TV may go out at any time.
Reviewed Jan. 16, 2010
I bought a Samsung 40" LCD HDTV in July 2007. Recently I have the TV turning on and off 8-10 times before a picture comes on. Sometimes, multi-color lines come across the screen, but no picture and only sound. I contacted Samsung. It’s beyond warranty, we won't help you. Call a service center. Service tech says problem is an inherent default of power panels in the TV. They can repair them for $250-$600, depending on the number of them. They say Samsung is aware of the problem but refuses to do anything about it.
Samsung has the worst customer service ever. If I'm going to spend that type of money, I'll buy a Vizio or LG--no more Samsung products for me. Hopefully, the world's tallest building in Dubai that was built by Samsung doesn't start to fail after 2 1/2 years. There’s a potential to be out of pocket $250—600% to fix a known, inherent manufacturing defect. Samsung sucks!
Reviewed Jan. 15, 2010
On March 21, 2008, I purchased a Samsung 50" Plasma Flat Screen TV, model #HPT5054X/XAA. Over the past 10 months, I have come to regret making the purchase of this Samsung product. It provided good service and picture quality until the first week of March 2009, at which time the screen went completely dark accompanied by a burnt smell. It was picked up by Service Care Appliance Electronics which is the local Samsung authorized service and repair company. It was returned to me at the end of March.
Shortly after it was returned, I noticed burned in images along the top and bottom portions of the screen. I contacted Service Care and after considerable effort I got in contact with the person who identified himself as the repair technician and informed him of the problem of the picture quality. He informed me that burned-in images was not covered under the Samsung warranty. I confirmed this by reviewing the Samsung warranty document. This was, of course, unsatisfactory and quite annoying; however, I continued to use the TV as I apparently had no other recourse.
On January 13, 2010, the exact same problem reoccurred. I contacted Service Care to inquire if there was any warranty on the replacement parts which they installed when they repaired the TV in March 2009. I was told that there was no warranty on the replacement parts, there was only the one year warranty from the original purchase date. I paid approximately $1650 including tax when I purchased this TV. This amounts to more than $80 per month for the privilege of using the wonderful product. I checked at the rent-to-own store and found out I could have rented this *** thing for less than this amount and we all know that rent-to-own is a big rip-off!
I would also like to explain how I came to purchase this Samsung trash. I read an add in the local newspaper advertising a Hitachi 50" Plasma TV at a sale price of $999.99 at HHgregg on highway 280 in Birmingham, AL. I went to this store with the intention of buying the advertised Hitachi TV and when I got there I was greeted by a salesperson who directed me to the display model of the Hitachi TV. She immediately directed me to the Samsung TV which was set up next to the Hitachi TV. She pointed out that the picture quality on the Samsung TV was better than that of the Hitachi TV.
After looking at the two pictures for a few minutes, I found myself in agreement with her regarding the picture quality of each set. As a result, I fell for what I now believe to be an intentional bait and switch ploy. I have since looked at the same TVs on display at several other stores and I've been unable to discern any significant difference in the quality of the pictures. I am absolutely convinced that this store had rigged these two sets with different quality coaxial cables in order to create different picture qualities. The end result was that I paid considerably more for a lower quality Korean made piece of *** than a higher quality Japanese made product.
Having reviewed the numerous comments regarding the poor quality and lack of service available for Samsung products, I have concluded that there is really no point of spending time and stress complaining directly to the company. I will never buy another Samsung product. I will be glad to hear from anyone interested in pursuing restitution through any means available including a class action law suit.
Reviewed Jan. 15, 2010
About a year and half ago I purchased a Samsung 40" TFT LCD TV (Model #LN-S4041D). The picture does not come on. Occasionally I can watch it all day but then it goes blank with only sound. I had a RCA 32" TV that lasted me 15 years but sold it when I purchased a Sony 60" rear projection TV (still working after 6 years) and this Samsung. The problem I have is the fact that I spent over $1000 for this TV and it only lasted one and a half years. Is there any recourse? I'm just *** because the warranty is expired.
Reviewed Jan. 15, 2010
We purchased a Samsung LCD model LN-T4661 in 11/2007. Today it broke down with multiple issues. It is slow turn on and there's no video at all. After reading this website, I am very surprise and upset at Samsung. I will make sure that I will steer away any potential buyer from buying any Samsung product.
Reviewed Jan. 14, 2010
I bought a Samsung 40" TV 16 moths ago and now, when I turn it on, it takes hours for it to turn on. I am out $1,140.00 if Samsung refuses to fix this problem. I know other people who bought this same model and it does the same thing. And the reason why they bought it was because I referred it to them.
Reviewed Jan. 14, 2010
Like the many people before me, I have also been the victim of poor quality products from Samsung. I purchased a LN40A550 LCD one year and eight months ago. It worked fine until it failed to power on yesterday. Of course, it is over the one-year warranty, so Samsung will do nothing to help me. After looking online, it became very clear that Samsung is aware of this issue and used poor quality capacitors in several of their models. Despite knowing that these models were flawed, they did not inform consumers and hoped that the TVs would remain working until the year warranty had expired. Now I, along with countless others, am stuck with a broken TV and no recourse. It should be criminal to treat customers like this. I wasted $1,400 on a TV that should have lasted 10 years, not 1 year and 8 months.
Reviewed Jan. 14, 2010
As many others, I purchased my Samsung LCD Model #LN-T4669F about two years ago. In the last two months, my television would take a couple of minutes to turn on. Just made a clicking sound. It would turn on after a few minutes. It has just progressively gotten worse and worse. Yesterday, it took four hours, yes, I said four hours to turn on. This morning (Jan 14/10), I turned on my television at 7am. It is now 1:15pm and my television still has not turned on.
I called Samsung like many others. They suggested I have someone come and look at it. "Sure, no problem," I said, "at your cost not mine." They explained that because the warranty had expired they could not incur the costs. I asked to speak with someone higher up in the company who could help me. He transferred me to customer relations. I was told the same thing by her. I explained I understand that the warranty has expired but this television is two years old and obviously is a huge problem for a lot of Samsung consumers. I expressed that this should be a recall by Samsung and it should incur the costs to send someone to repair it.
They refused stating that it is not a recall. I asked to speak with someone higher than the lady I spoke with and she said I could write a letter to the president. That is my next step. I truly believe that Samsung should make this problem a recall and have all of our televisions repaired and or replaced. I will never purchase a Samsung product again. This is completely unacceptable.
Reviewed Jan. 14, 2010
I am not to repeat what so many have already stated, but we too have had the same "on- off" problem. Our Samsung 42" LCD TV, model LNT4061, started having problems, turning on after the warranty had expired. It was not bad at first but now takes 15 minutes to come on and has purple light shining through the screen like pin points. We then have to turn the TV on and off until the screen is clear. It takes us 20-25 minutes before we can watch it.
We were amazed to see that most (all) of Samsung's LCD TV customers between 2007-2009 have the same problem. How could they expect to stay in business when they won't stand behind their product We paid $1700 and shouldn't have to pay to have a defect fixed after 2 years' use. Samsung, stand up for your product! This is no way to treat your customers!
Reviewed Jan. 14, 2010
My Samsung TV is just a year and a half old. I have to replace a power supply board at a cost of $300. This is unacceptable! I know I am not the only one that has this problem with this television. I feel Samsung should have had a recall and I should be reimbursed for this piece of junk product. I will not be buying anything that Samsung makes!
Reviewed Jan. 14, 2010
I have a 46-inch Samsung LCD TV. It is switching on and off when trying to turn the TV on in the morning. It's taking longer and longer each time. Now we're afraid to turn it off at all! In researching this, I found this website. Also, I found out there is a possible pending class action lawsuit in the investigational stages. This is **. I filed my complaint with them. You all should too. Hopefully, we will all be compensated in the end for this piece of junk Samsung has put on the market.
Reviewed Jan. 13, 2010
My office purchased 16 23" HDTV-monitors Samsung model #P2370HD. Out of the 16 monitors, three did not work out of the box. We tried to return them to Costco, but we could only return one as the other two were beyond the 90 day store warranty. This was due to a delay in installation of the office new computer systems. Therefore, we had to deal with Samsung to try to get our monitors repaired or replaced, despite the fact the they were brand new. We have returned the two brand new TV/monitors to Samsung; they would only send us poorly refurbished models that again did not work properly. Then, we contacted Samsung again to request new TVs as the refurbished models were just plain junk!
Samsung has stone-walled us at every turn and refuses to give any satisfaction whatsoever. We are now in the process of returning the junk refurbished ones for what I suspect will be again junk refurbished ones. We didn't buy refurbished ones. We had absolutely no use out of the original defective ones and would expect to receive new models in return.
I hope that anybody that reads this would think twice before buying a Samsung TV, because in our experience, their guarantee is absolutely worth zero. Apparently this is not the only complaint logged on this site with similar results. You can just bet that for every one complaints, there are thousands more out there. One dental operatory has been down on a daily basis for the past two months. This has resulted in loss of income, inconvenience of the staff, and hours, yes hours spent on the phone on hold and without a satisfactory resolution. Total monetary loss is incalculable.
Reviewed Jan. 13, 2010
This is the 2nd time & 2nd Samsung television Model#LN32A330J7DXZA MSN#AK243CDQ740596V that has broken a few months apart & they are giving me the serious run around. 1st broken on 8/12/09 because it would not power on. Samsung repaired it on 8/26/09. On 12/14/09, the TV has no sound & black screen. On 12/14/09, I called Samsung 800-726-7864 @ 8:09am s/w Kathy. Samsung could no longer help me with my TV & refused to transfer call to supervisor. Of course, she was wrong and my television was still in warranty! On 12/14, Rebecca ext.10556 who set me up with repair service with AT&T Connect Tech and extended the warranty until end of the month.
AT&T ConnecTech 1stTechnician, Tigrin G. (347)307-3262, came out Monday and explained parts Samsung sent were defected and they had to re-ship parts. On 12/22, AT&T ConnecTech 1stTechnician scheduled to come & fix the TV. AT&T ConnecTech 1st Technician never came and could not be located (MIA) by the company who called him several times & he simply didn't respond to their calls or mine. AT&T ConnecTech 1stTechnician had the parts and the notes regarding the repair issues. AT&T ConnecTech nor Samsung could contact the 1st tech and had no clue what repair issues he discovered.
I called AT&T ConnecTech about 8 times (Darren @ 2:25pm, Dustin, Jennifer 76056, Anna 75060, Mark, David 75301) to find this guy and try to set up another tech to come to my dismay. I called Samsung regarding the missing Tech. Samsung's Ashley refused to transfer to supervisor stating that the missing parts and tech was not an issue for a Supervisor. S/w Toi-Samsung who tried to schedule incompetent AT&T ConnecTech Technician Tigrin G.(347)307-3262, again. S/w Jasmine-Samsung set up service with SmartHelp, new company 661-310-7838. On 12/26 5pm, SmartHelp sends a tech who says I need and he will order T-Con or Panel board and/or Main board.
SmartHelp could/would not use the parts from the other service company so they re-ordered parts. On 12/23, Samsung's Rosie calls SmartHelp and they give her part need info, she refused to check status of parts for me. Instead of the new company SmartHelp coming out, Samsung sends AT&T ConnecTech 1st Technician Tigren G. again who could not fix the TV again. I called Samsung and they gave me the complete run around, "we have to give you a call back In 3-5 days" and would not let me speak with a supervisor. On 12/29, Timothy, Executive Customer Service hung up on me, s/w Julius-Executive Customer Service 800-522-7341, They all kept trying to make me wait again for 3rd time up to 3-5 business days to reschedule tech, 3-5days to speak with a supervisor and 3-5 business days to transfer to the "Back Office" department. I got the run arround. I received a part in the mail on 12/29. I called on 12/30, per Rebecca Executive Customer Service, I have to wait 3-5 days for a call back on this issue.
On 1/5/10, Samsung sends AT&T ConnecTech 2nd Technician John B. 714-371-3016, again who says I need the Panel because the T-Con didn't work. I explained that the previous techs already knew this and both ordered parts already. The 1st tech Tigren was from his same company AT&T ConnecTech and should have the notes be in the system. He tells me that the TV needed a main board and panel which I already knew from AT&T ConnecTech 1st Tech & SmartHelp Tech that previously came! He re-orders a panel now for the 4th time!
AT&T ConnecTech/Samsung changed my appointment number 3 times and their notes were mangled and they are extremely incompetent. On 1/7/10, I s/w AT&T ConnecTech Eddie 67469 @ 3:40pm about the status of my repair. First, he didn't know if parts were even ordered. Then he discovered that the ticket and parts order were cancelled after the AT&T ConnecTech 2ndtech John B. already placed the order and gave me the invoice stating he placed the part order on his visit 1/5/10. Eddie 67469 says he would have to re-order the part (main board) and reschedule a tech to come out in 5 more days!
On 1/12/10, The AT&T ConnecTech 3rd Tech arrives, he's calling himself Tigren G. Although, he's obviously not Tigren G. They look extremely different! I ask him what's his name he replies Tigren G. also, but this tech would not give his Tech I.D. number, but his telephone # is 818-987-7169. AT&T ConnecTech 3rd Tech for the 5th time let me know again that the part shipped (main board) is not what's needed. My system needs a panel replacement which I was told several times was ordered. I come to find out the panel board is not available with no ETA.
On 1/12/09, I call Samsung s/w Mary 1:48pm who initially tries to give me the run around about bill of sales they already have on file. Then she tells me they will exchange the TV but my Model size 32-inches is not in stock. I would have to pay a $294 upgrade fee. I don't have money for a replacement nor do I trust Samsung and I would never purchase any item from them again! She then tells me I have to wait 14 days for the warehouse to call me and let me know when my model size will be available. They want me to wait 14 days for a phone call from the warehouse on when my model size might be available after already waiting 1 month without a TV. I've had 5 tech visits, 1 missing in action tech, 1 incompetent repair company AT&T ConnecTech, several refusals to transfer to a manager from Samsung and AT&T Connectech. This is absurd! I cannot believe such a large company gives consumers the run around like this. I paid my money in good faith for a TV to function properly. In the end, I'm left a lemon waiting on a phone call.
Reviewed Jan. 12, 2010
First of all, I would say I have to laugh at reading these entries, but actually this is no joking matter. I bought my television, a 32-inch, from "Tweeter" in Maryland who is now out of business. I cannot find any open story in the area, so I assume the entire business went out of business and not just my local store. I started having my issue in September 2009; I looked up Tweeter on the Internet to no availability. I then called Samsung. At first I was told that FIOS (cable) might have sent a bad signal and unplug it for a few minutes and then plug it back it. Well, this did not work. I was fooled because the CSR was very nice. I called back and was really mad because the television was out of warranty and they told me that they had never heard of this problem before. The young lady told me it was recycling.
I found that odd. This was the first time she heard of this issue but yet used the word recycling. I search again on the Internet for the word “Samsung and recycling” and came up with all the complaints. So know I was not the first one, unless she was hired (started) that day. It is now January 2010 and I am shocked to see so many more entries. I said I was never buying a Samsung TV again and an audio company talked me into buying a 50" but they will cover the issues. I have since bought 3 more for other people from COSTCO with a 2-year automatic warranty. In reading everyone's posting, it seems like they break down right after the warranty is up between 15 to 18 months. Although I have purchased 4 more Samsung TVs with my arm twisted on the first one, I will jump in line for a class action suit; I think something will be done. The reason why I am laughing is because after my television is having issues for an hour this morning, I just left the house with the same issue (on off or not on at all). I came home mid-day and it was on and is still on I hope (currently at work) 14 hours after my initial start up. I agree with one poster. I am starting to think I should leave it on 24 hours a day. When I first come home, the first thing I say, turn on the TV so by the time my show comes on hopefully it will stay on, but recently it has taken up to one hour to come on.
Very frustrated. In closing, my mother's TV still works from the 70's. My parents purchased it when I was a kid for the Super Bowl party with when Washington played Miami, so you know that was a long time. More frustrated! I wasted money. I now need to buy another TV for that room. I cannot take it any longer.
Reviewed Jan. 12, 2010
I am going to make this short, or try to. If anyone would like more information, please feel free to contact me. I have a Samsung 55" LED TV that was bought May 2009. In November 2009, the remote stopped working. I called Samsung and a local repair place came out. I wish Samsung was like this repair shop! Within seconds, he found out that I needed to replace my controller because it failed. I called Samsung and they said I would have a new controller within a week to 10 days. December 8th 2009 and no controller. I called Samsung and spoke with an agent. He said to wait three more days. December 11th 2009, no controller.
I called Samsung again and again they told me to wait. December 15th 2009, no controller. I called again and was told to wait some more. December 18th 2009, no controller. I called and they "escalated" me to "executive" customer relations! Someone would be contacting me. December 19th, 2009, no call from Samsung. I called and said that the "executive" relations department doesn't work on Saturdays even though Samsung told me they did. I am "escalated" again.
I filed a report with Better Business and called Samsung December 21st 2009. Explained to them that I filed with Better Business, and still no response. I was told that I could buy a remote control! Buy a remote? Are you kidding me? I was told that there were three UPS numbers but no address to send them to. Are you kidding me? They ask you for that every time you call! They also stated that there were four notifications for corporate to call me and no one has yet! I received a phone call from Samsung December 22nd 2009 telling me that my remote was shipped UPS and will be at my door in 7 - 10 business days! Are you kidding me! So I waited. Voila...No remote.
I called January 8th 2010 and was told that it is "ready to be shipped!" Talked to an "executive rep" and they didn't understand why I am getting the runaround. They said that the remote has been in stock since I called them back in November! He gives me his word that he will do everything he can, even if it takes him all day and call me and email me with answers on January 11th 2009! You guessed it...nothing! I called January 11th 2010 and he doesn't work past 5pm. How convenient!
The "executive rep" told me that the reason why I am not getting my part is that after 30 days, it is impossible to get a free replacement. Are you kidding me? The unit is covered for one year, including the remote! Last phone call today, January 12th 2010, I was told by another "executive rep" that they are shipping it tomorrow and I will receive an email. We will see what happens! Bottom line, I talked to 14 people and still have gotten nowhere! I am waiting to see what Better Business does! As far as Samsung goes, do not buy Samsung! Even if you are given it for free! Take a look at their warranties on most of their home electronics! 90 days and some one year! Buy Sony or Marantz! They offer great customer service and excellent warranties!
Reviewed Jan. 12, 2010
This is the second time and second Samsung TV model#LN32A330J7DXZA MSN#AK243CDQ740596V that has broken a few months apart and they are giving me the serious runaround. It first broke on 8-12-09 because it would not power on and repaired on 8-26-09. On 12-14-09, the TV has no sound & black screen. On 12-14-09, I called Samsung at 800-726-7864 at 8:09 am. I spoke with Kathy. Samsung could no longer help me with my TV and refused to transfer call to supervisor.
On 12/14, Rebecca ext. xxxx who set me up with repair service with AT&T Connect tech & extended the warranty until end of the month. AT&T tech Tigren ** came out Monday, explained parts Samsung sent were defective and they had to re-ship parts. On 12/22, AT&T tech scheduled to come and fix TV. AT&T tech never came and could not be located by the company who called him several times. Tigren had the parts and the notes regarding the TV issues. AT&T Connect tech nor Samsung could contact the tech and had no clue what repair issues Tigren discovered.
I called AT&T tech about eight times (Darren at 2:25pm, Dustin, Jennifer **, Anna ** at 12:30pm, Mark, David **) regarding the missing tech. I spoke with Samsung rep, Ashley, at 1 pm and she refused to transfer to supervisor stating that the missing parts and tech was not an issue for a supervisor. I spoke with Toi of Samsung who tried to schedule incompetent AT&T tech again. I spoke with Jasmine of Samsung, set up service with SmartHelp new company. Samsung sends Tigren again who could not fix the TV again.
On 12/23, Rosie of Samsung calls SmartHelp and they give her part needed info. She refused to check status of parts for me. On 12/26 at 5pm, SmartHelp sends tech who says I need T-Con or panel board and other parts Tigren took are no longer available. Now Samsung will not call me back for service. On 12/29, Timothy of ECS hung up on me, Julius of ECS 800-522-7341. I received a part on 12/29. I called on 12/30 and according to Rebecca of ECS, I have to wait 3-5 days for a call back on this issue.
On 1/12/10, the tech arrives again today for the fifth time to let me know again that the part shipped (main board) is not what's needed. My system needs a panel replacement which I was told several times was ordered. Come to find out the panel board is not available with no ETA. I called Samsung and spoke with Mary at 1:48pm who initially tries to give me the runaround about bill of sales they already have on file. Then she tells me they will exchange the TV but my model size 32 inches is not in stock. I would have to pay a $294 upgrade fee. I don't have money for a replacement nor do I trust Samsung and I would never purchase any item from them again!
She then tells me I have to wait 14 days for the warehouse to call me and let me know when my model size will be available. They want me to wait 14 days after already waiting one month without a TV for a phone call from the warehouse on when my model size might be available. This is absurd! I cannot believe such a large company give consumers the runaround like this. I paid my money in good faith for a TV to function properly. In the end, I'm left a lemon waiting on a phone call.
Reviewed Jan. 12, 2010
My 40" Samsung LCD flat screen clicks several times before coming on and then it has vertical stripes and so you shut it off and it comes back full of dots so you shut it off again and then you have a pictures. But now we can't get it to come on at all so I guess it's off to the repair shop. I have no extended warranty. It's only two years old. I bought it from fry's online and missed the warranty button, then I could go back and buy it and the fry's store said they could sell me a warranty because I bought it online!
Reviewed Jan. 11, 2010
I received my 27” Samsung TV as a Christmas gift in December of 2007. Right away, I noticed that it would take a few seconds to come on. Within a year, it went out and had to have a repairman come out and fix it. It was still under warranty. As of lately, we would go to turn it on and it wouldn't come on and a few times while watching TV, it would go out.
Tonight, I think it bit the bullet. I came home to watch it and it came on, after making a noise and a few seconds, then it just went out. I tried it again, the same thing. So I got on the Internet and found this site and after reading a few of the complaints, I realized what was going on. The TV will not come on at all. I am truly upset about this. I can't believe that if all these customers are having the same problem that something wouldn't be done through Samsung. A TV is a pretty big personal purchase money wise and for a TV that is hundreds to thousands of dollars to only last a couple of years, that is ridiculous and unacceptable. I now will have to purchase a new TV and after reading this site, it will not be a Samsung! I will tell everyone I know! I am a single mom and it is hard to purchase big ticked items. This TV was a gift. I do work full time but a new TV is not in the budget. It will have to be a tax check purchase, which I am not planning on spending.
Reviewed Jan. 11, 2010
On March 30, 2006, I bought a Samsung DLP television model HL-R5667W, S/N 810W3CEA100062E at Rex Appliance Store in Janesville for $2,199.99. At the time, Samsung was highly recommended as the leader in DLP technology and quality. Since the purchase, I was very pleased with the quality and performance of the television.
Unfortunately, the product has not performed well recently because the signal from all the various inputs now shows green squares in a distorted non-viewable state. The signal from the antenna coaxial input for over air HD broadcasts channels shows the same distorted television picture as described above. I am disappointed because product is just under four years old and is not functioning. A repair company stated the problem is in a main circuit board (part # BP94-02084A). The part cost approximately $270 and is not available. The labor to complete the repair is $130.
To resolve the problem, I would appreciate the company to provide/ship the needed part at no cost. I also would like the cost of labor to be paid by their company. I feel that a Samsung television set that cost $2,199.99 should last longer than four years. If the product doesn't, then I cannot envision replacing my television with a Samsung product.
The corporate policy states: "At Samsung, we follow a simple business philosophy: to devote our talent and technology to creating superior products and services that contribute to a better global society."
I look forward to their reply and a resolution to my problem and will wait until January 21, 2010, before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at the e-mail address or phone number below.
So after I talked to Samsung case management agent 30, Samsung does not care about the *** electronics they sell to consumers. My suggestions is for everyone to write a letter to the president of Samsung USA and tell him Samsung to change their name to Samsung Iraq, Samsung N.Korea but please, drop USA from it.
Reviewed Jan. 11, 2010
I have purchased Samsung TV in the 3rd of August 2008. From yesterday onwards sound is not coming, only picture is coming. Please send your technician at the earliest. Thanks and regards.
Reviewed Jan. 10, 2010
Samsung TV 40" LCD (model T4061F) 2 years old has the same issue as many other Samsung TVs. It would not come on right away. It makes clicking noises and each day takes longer to power on. When it does power up the picture is just vertical colored lines. Power down/up again and a picture appears. I will never buy any Samsung product again and will make it a life long mission to steer anyone who will listen away from Samsung. I paid $1400.00 for this piece of junk. I suspect it is an issue with leaky capacitors as shown on the YouTube video. Samsung should do the honorable thing and issue a recall to have them repaired at their expense. The TV will not power down now unless it is unplugged and the picture no longer appears. It just clicks. $1400.00 for only 2 years of use. There should be a class action law suit. This problem seems to be widespread across several models. Fire hazard, anyone?
Reviewed Jan. 10, 2010
After having a problem with my LN-T4071F LCD TV I decided to look for recalls on it. When turning on, it clicks twice with no picture. After a few minutes, it finally comes on. Your website said it was in need of repairs which were going to cost 1/3 the price of what I paid for it new. I paid over $1800.00 for these TV 1 1/2 yrs ago at Circuit City. I also had a similar problem with an older model Samsung HD flat screen which cost me over $150.00 in repairs.
After searching the internet and The Better Business Bureau, I came across so many sites with so many Samsung customers with the same types of issues, but no recalls. They have sworn off any further purchases of Samsung products. I will more than likely join their protests as well. Here is just one example of a website warning any prospective buyers of Samsung products to stay away from a disastrous waste of money. Just this one website includes 18 pages of tens of thousands of very unhappy and lost customers of Samsung products. It would be nice to see some recalls issued! There are so many other TV manufactures on the market now with much more of a solid quality reputation. When Samsung goes out of business, maybe their employees can find employment at one of them.
Reviewed Jan. 9, 2010
We purchased a 61" LCD HDMI 1080p Samsung TV ($2,998.00) from Sears in November 2006. June 2009 (2 1/2 years later) TV started shutting off on its own. We would turn it on and it would turn off again. I would turn it back on; it would make a whistling sound, then you would here clicks, flash, more clicks and then the sound when TV shuts off. We called Samsung; of course warranty expired. We were told to contact local TV repair for Samsung. We did. We paid $80.00 to have the guy look at it only to tell us 4 days later that there is nothing wrong with the TV but that we had over 30,000 hours of TV time on the set. Are you kidding me? 30,000 hours?
First, there is not that much TV watching and in 2 years we would have had to be watching TV 24/7. He said we need to change 2 different bulbs, $600-$700 a piece. We said no thanks. We brought the TV home, and left it unplugged because we didn’t quite had it repaired. We decided after couple weeks to turn it on and nothing seemed to be wrong--no shutting off, no noise, no problem. Then 5 months later the TV started looking dark and then it was so black we couldn’t tell what the heck we were watching. We called the repair man. He said to change the bulb--something we can do ourselves and it was very easy. So we did that and paid $120.00 for the part.
We installed it ourselves. Picture was bright and was very nice. It looks like new. 3 weeks later (yesterday) we are watching a movie when it shut off. We turned it on only for it to start the whistling and shut off again. We gave up watching TV for the night. This morning it won’t even give us a chance to see it come on, it powers on and powers off in one shot! I can’t believe we have a $3,000 TV and in 2 1/2 years is all we got out of it! We called Samsung; they just say we have to call our own repairman.
Reviewed Jan. 9, 2010
I bought my 1500.00 clicking machine in Jan 08 (from good ole Circuit City). Before the first year the "No input" screens blocked the view for 20 minutes after turning it on. They had a guy come out and fix it. Then the clicking started a year and a half later. It was only clicking on and off for five minutes or so, now it does it for thirty minutes. I now leave the TV on 24-7 in fear it will never turn on again. Of course Samsung told me they can't help. When I told them I would by another company's TV next time, they did not care. When I receive my substantial income tax refund I will be replacing this garbage with a better product.
Reviewed Jan. 9, 2010
Same clicking problem as everyone else.
Reviewed Jan. 9, 2010
In a little over 2 years, after paying the now defunct Circuit City Store chain $2,800 for a 46"Samsung LCD flat screen HDTV model # LNT4661FX/XAA, I am now left with an average 20 to 30 minute on and off clicking monster with dispersed white pink and colored drag lines all over the screen when it finally turns on. It is appallingly outrageous when you consider the fact that I still own a 25 year old Sony and a 20 year old 46" projection Hitachi, which still work beautifully. I don't like being ripped off by Samsung and told by some voice on a phone representing a company, whose blatant disregard for the consumer, that there is nothing they can do for me.
Reviewed Jan. 8, 2010
I purchased a Samsung television model LNT32424X/XAA at Circuit City on April 29, 2008. In September, the television began to turn off sporadically then would not turn back on or would respond slowly. On September 22, First Choice, the local Samsung repair service, came out and replaced the power supply. The TV worked for a few days then went out completely.
On October 2, First Choice returned and replaced the main power circuit board again. The television worked until December 31, 2009, when it just shut down. First Choice came out again and told me that the main power supply had failed and that the repair would cost more than $200. They charged me a $55 service charge, because the television is now out of warranty. The problem is a recurring problem with the main power supply. I think Samsung has a reliability problem with the power supply. They should replace it with one that is reliable without charge to me.
Reviewed Jan. 8, 2010
I purchased TV a little over a year ago. This TV is now making clicking sounds. Turns out the issue is widespread, the capacitors are not the correct size. Samsung has corrected the problem for 50 people back in August, but has since stopped offering assistance. This TV cost $1,400 and will cost about $400-$600 to correct this issue. Samsung is well aware of this prior to the expiration of my warranty.
Reviewed Jan. 8, 2010
I bought this $2500.00 TV in March of 2008. It started having problems 6 months past the one year warranty. It cycles for several minutes before it comes on and sometimes the pixels are showing up not working on the screen. The cost of replacement is $2500 and the cost of shipping and repair is $800.
Reviewed Jan. 8, 2010
Please never buy a Samsung television and tell as many people as possible. I have the same clicking complaint as is posted all over the web, and they will do nothing to stand by their product. Clearly, their customer service representatives are at the end with dealing with this problem, because they are incredibly unhelpful and try to put you on hold as long as possible, so hopefully you will just go away. Please don't buy Samsung!
Reviewed Jan. 8, 2010
I bought a Samsung LNT4053HX/XAA in August 2007. The warranty ended in August 2009. Now in January 2010, the TV started turning itself on and off continuously with no picture. Samsung referred me to their repair shop. I don't see why anyone after 2 years should pay to repair a TV that cost $1,200. These companies are taking advantage of their consumers. This is abuse. I will never buy another Samsung again.
Reviewed Jan. 7, 2010
On January 6th 2010, I filed consumer affairs report in reference to Samsung TV 46" 1080P LCD HDTV Series 6-650 purchased with Best Buy Augusta, GA. I contacted Samsung Executive Customers Relations on January 7th and spoke with their employee, Courtney ** in reference to claim number ** and giving the same information as I stated in my consumer affairs report of January 6th.
I purchased a 46" LCD HDTV that worked for three months; due to my out-of-state travel, it was not reported to Samsung until November 24th 2010. It was still in their repair shop which I felt was unacceptable and requested a full refund of $1,549.99 plus Georgia sales tax. Courtney informed me that my TV was not being shown as in for repair and she had to investigate while I was placed on hold. Courtney returned verifying that my TV was still in for repair the following had already been replaced: T-Conboard, Power Supply problem still was not found and a panel was on order. I stated that I did not feel comfortable with this TV even after the repairs as I had found from the Consumer Affairs online that these TV sets all have the same problem plus others and it does not last. Courtney stated that I would have a new rebuilt TV once panel was in place. I stated that I wanted a full refund and not a Samsung TV.
Courtney stated Samsung's policy was first to repair and if unrepairable, an exchange with another Samsung TV would be made but without a new warranty. I would get 90-days or the time left on my original warranty whichever was longer. And, when I questioned her what was I to do when the exchanged TV had issues and the 90-day warranty was out, she stated that they had some options available. I requested more details on the available options and she would not discuss with me stating that it was a case by case situation.
I stated once again that this was unacceptable. I did not want the repaired TV and I did not want a second Samsung TV with a limited warranty after reviewing their track record. I simply wanted my money back so I could purchase another 46" LCD HDTV of a different brand. Courtney said that this was not an option. I requested to speak with Courtney's manager and she stated she was in the highest position available for me to speak with.
If a class-action suit is filed, I want to be contacted.
Reviewed Jan. 7, 2010
On August 11, 2008, me and my wife bought our 1st big screen, a 50” Rear Projection DLP TV model #HL5UA650C1FXZA, Version #PKO1. After a short sixteen months, we we're going on to bulb/lamp number four. It will be no surprise to many who have researched Samsung that they want nothing to do with it, simply because the year warranty expired, even though the service man they hired in the first place to replace the bulbs/lamps agrees that there is a bigger problem causing the bulb/lamp to blow.
We also purchased a service contract through a company that calls itself Service Net for $229.00 that would last us three years from the time Samsung's ran out. But to my surprise, they will not cover this issue either, saying are contract doesn't cover this issue and have been nothing but unpleasant and unhelpful in every way. One woman actually started hollering at me for raising my voice at her. I sure wish I would have read this website before I purchased Samsung, probably would have been better off buying a Vizio.
We have left the company that we bought this TV through out only temporary because they are apparently trying to work something out on their end to help us but I highly doubt that will happen and at that point I will come back and release their name as well. I read comments about lawsuits and such, if that is really happening and I can get involved, please someone contact me via email. In the end it makes me sick to my stomach staring at this TV and the money we wasted. Bye bye $1,500. Please don't buy Samsung, I know I never will again.
Reviewed Jan. 7, 2010
Same shut on - off problem and clicking noise on Samsung TV ln52a650. Technicians have been out twice and repaired with faulty parts but problem still exists. I want them to take care of the problem. There is enough evidence to bring a class action lawsuit. I have paid a lot of money for this TV and experienced missed work and stress due to faulty product.
Reviewed Jan. 7, 2010
I bought a Samsung LN-T4053H LCD TV in June of 2007. It worked find until about 3 months ago when it started the infamous popping sound when trying to turn on and it takes 2 to 3 minutes to come on. I had my Home Theater guy look at it and he said the TV was going out. Since it's out of warranty, I know I'm screwed. After reading all the problems with Samsung, this will be the last product I buy from them. I even did all my research on Consumer Best Buys to find out what the best TV was, and this was in the top rating. How are they getting away with this issue without any consequences?
Reviewed Jan. 7, 2010
I bought a LN-T4069F Flat screen LCD TV on February 2008 in December 2009 the TV started clicking continuously more than ten times before it would come on. Now, it won't even come on. Just like everyone here, I called Samsung and they told me the same thing. It's out of warranty but we can send you a service man at your expense. This really [is bad]. I paid 1500.00 for only two years of use. I too will never buy Samsung. I also made a complaint with the Federal Trade Commission, consumer protection agency. Everyone should do the same.
Reviewed Jan. 6, 2010
Well, you heard one, you heard them all. I purchased my Samsung Lnt4665f model TV in May, 2008. As of May, 2009, I have been getting a clicking noise anywhere from 2 minutes to a now astounding 15 minutes before it powers on. Like many other customers, Samsung told me any repairs are out of our pocket. They will not stand behind their, sorry to say, garbage products. Please, somebody help us. This TV cost me $1500 on sale. It's only a matter of days before it stops turning on altogether.
Reviewed Jan. 5, 2010
I purchased a Samsung TV (Model: HLT5076SX/XAA / Serial Number: AHFM3CMP302579P) less than two years ago. The TV stopped working--no screen image and no sound. In researching in the Internet, I found multiple complaints from customers regarding these same issues with their Samsung units. When I called Samsung, the telephone operator acknowledged the problem, but refused to service the unit quoting the one year warranty terms. I was referred by a service contractor that quoted $95.00 for diagnosis and a minimum of $300.00 for repairs. Samsung should be legally addressed for their failure to assume responsibilities, disclosed the product's known problems and failing to do the customers right by doing a recall of the defective products. The TV cost $1,400.00, and Samsung just write off what seems to be a design flaw by quoting the warranty terms. Do not buy Samsung as they do not support their products.
Reviewed Jan. 5, 2010
I bought a 52" Samsung LCD TV (Model LA52M81B) for approx KWD$1800 in 2007. In less than 1 year, the TV started buzzing when turned on, the display would flicker and then go off with the audio still playing from the TV. I contacted Samsung and its distributors thrice and they could find no problem. The TV was taken to their service center at least 2 times and was kept there for long periods by the service center. They then replaced the TV under warranty with a similar set after countless run around and dialogue and with the authorized technicians claiming that they could find no problem.
After less than 6 months, the second set got identical problem, and, of course, by now the warranty had run out. I contacted Samsung again through emails and their website as I did before. There was no response. They just completely ignored the problem and the Authorized distributor claims that warranty has expired, so of course I am expected to pay for the visit, inspection and all repair charges.
I have barely used both LCD TVs. They probably have been turned on about an average of 4 - 6 times per month for a couple of hours as it was only used on the weekends when I had the leisure time to spare. The TVs were in pristine condition. I have spent KWD$1800 = USD$6,277.248. I have lost countless hours of stress and frustration trying to get Samsung and their dealers to acknowledge that the set had a problem.
I have been without a TV for several months, before and after the warranty expired especially when it was taken into the service center. There's still no solution to the problem. The TV sits like a big picture frame and cannot be used.
Reviewed Jan. 5, 2010
I purchased a Samsung LCD flat screen a year and a half ago at Best Buy for 0ver 700 dollars. Last week, I set the sleep timer and the next morning the TV would not power up. Samsung customer service would only say take in for service. I did and I was told that it has a bad LCD screen and that the cost of repair exceeded the cost of a new set and that it was not repaired. I used a visa debit card and not a credit card and Samsung only gives a 1 year warranty. There are many web entries citing the same problems with powering up problems with Samsung TVs. There is obviously a defect with Samsung LCD TVs which they will not address.
Reviewed Jan. 5, 2010
I have a Samsung 42" flat screen TV that I have owned for 2 years ($1,800.00 by the way). After about 16 months, the TV started clicking several times before coming on, the same complaint as everyone else seems to have had. Today, it has dots that will not go away and takes over an hour to come on. I have contacted Geek Squad and set up a repair time. I will be filing a Small Claims action after having it repaired and suggest everyone do the same. I have written Samsung and to no one's surprise, never received a response. Word of mouth is very powerful so everyone spread the word about these products. I will not buy any Samsung product again and hopefully will get the word out so that others don't make that mistake.
Reviewed Jan. 4, 2010
"Problems with power switch / possibly capacitors. I have been having the same problem described at this link. Capacitors replacement required. It looks like many Samsung TVs are doing the same. How will this be resolved? Should I start doubting the quality of Samsung? Thank you! (link here)"
"Thank you for submitting your inquiry to Samsung.
Hello,
We can only cover repairs for LCD TVs for one year after date of purchase. If a few units have had this problem that does not mean that all Samsung TVs would have it."
There you go! Well, Samsung, never again!
Reviewed Jan. 3, 2010
I own a 50" DLP Samsung TV that all of a sudden started to get white spots all over the screen and is continuing at a rapid rate. Customer service stated that it is not their problem since I am out of the one year warranty and that I need to get my own TV repairman. They wouldn't even talk to me. Samsung does not stand by its products at all after one year and they act like they never heard of pixel problems before.
Reviewed Jan. 3, 2010
I bought from Sears in June 2007 a Samsung LNT4061F 40" LCD TV. 3-4 weeks ago, the TV began taking over a minute before a picture would appear. Sometimes, there would be a purplish hazy vertical curtain on the screen which would go away by turning the TV off then back on. I thought the problem was caused by Time Warner Cable Co (TWC) which had instituted a new system for their cable boxes which the TV was plugged into.
So I called TWC, and a tech was sent out. He unplugged the TV from the box, and the problem was still present. So it was determined that the problem was with the TV and not the cable box. The TV makes a chirping sound when it is powered on, and then 5-10 seconds later, the picture appears. Mine was chirping 6-7 times before a picture would appear, and on some occasions after the TV was turned on, there would be a colorful vertical striped pattern but no sound.
I turned the TV off, and it would go through the chirping procedure. And finally, a picture would appear. It was taking about 1 minute and 20 seconds for the picture to appear. Then I contacted a Samsung-authorized repair facility but was told they only did work on items still under warranty unless Samsung instructed them to repair the TV. No idea of a price for repair.
Then I called some local repair shops in Columbia, SC area, and most of them said it sounded like the power supply was failing. And one said it would just get worse. A rough estimate of $300 was made by one shop; others said to bring it in and quoted an estimate charge. One local shop came to my home and picked up the TV and collected $60 which included a $40 estimate fee and a $20 pick-up and return charge. About 2 hours later, they called and said the TV would be returned in 15 minutes and the total additional amount owed was $199. Power supply module was replaced. Service guy said he didn't even know how the TV was coming on since the power supply was in such bad shape.
I went online and have seen this set and others similar to it have undersized capacitors installed leading to power supply board failure. Samsung should be held accountable for their action and be held responsible for all or part of the repair charge I paid. There is no excuse for a TV which cost around $1700 when new going bad after just 2 1/2 years of use!
Reviewed Jan. 2, 2010
I received my Samsung 32-inch TV (LN32A650A1F) for Christmas 2008, after quite a long research on the brand and model. Since I own another TV, I kept this one to watch my Blu-ray DVD. I have watched approximately two movies a month for 12 months (not much usage). Well, on December 31st, 2009, as I was watching a video, the TV went dark (sound was still on). It seems that overheating turns off the picture.
This is the second Samsung that gives us a problem. My wife's monitor, which was bought 18 months ago, went on the fritz. It was sent back to Samsung (under warranty) and after two months, without a monitor and without any information from Samsung, we got a royal run-around and finally, we found out that they had closed the file. We couldn't find a monitor to replace hers. They wanted to send back a 24-inch without speakers. No can do. My wife is adamant to have the speakers on the monitor (claims she is tired of all the wires hanging around). Finally, Samsung sent another 22-inch monitor with speakers (HDMI). We'll keep our fingers crossed for this one.
As for the TV, the warranty just expired (one week) and without being overused. So since we live in Quebec, we'll try to have it fixed; otherwise, since the product is supposed to last more than one year and is supposed to last for a reasonable period of time, we'll see if we can sue Samsung in small claims court. After these experiences, we can safely say that Samsung will not be part of our future. A thousand dollars through the window.
Reviewed Jan. 2, 2010
We purchased a 61" Samsung DLP TV (HL-6186W) around two and 1/2 years ago. In August, we began getting the 'bulb error' light code on the front panel and the TV began randomly shutting off. I replaced the bulb, but the problem continued. The TV works for a while then just shuts off. The panel lights blink and you cannot turn the TV back on until they stop blinking.
I called Samsung and because the TV is out of warranty, they would only set up a service call. The service tech came (for $110 initial charge) and said that because the TV was working at the time, there was nothing he could do. He said that he could begin replacing parts (one for $600 or one for $700) but he had no way of knowing which to replace. So he left.
Problems continued and began to worsen. I called a local repair service ($68 charge). They resealed the bulb and checked that the door was closed. They left and the problem continued and worsened. The only option now is to pay for a very expensive diagnosis and part replacement or replace the TV. In today's world, consumer electronics should operate for much longer than two years before a major component failure. Samsung will hopefully see its market share disappear until the quality improves.
Reviewed Jan. 1, 2010
Looks like we are joining the never ending list of complaints about the Samsung TVs. I bought a Samsung LCD 339 series 3 about a year and half ago and the thing won't turn on. It’s pretty suspicious that it does this right about the time the warranty runs out. Any type of lawsuit coming and I will be involved. You can count on that as much as you can count on these TVs breaking after the warranty expires. I’m out of $900.
Reviewed Jan. 1, 2010
Two years ago, I purchased a Samsung 40" LCD TV. I have had problems since the beginning. Picture quality is only good from HD source. Lately, a repeated clicking when I push the power button. I am discovering that I will need to replace some capacitors, however, now I am reading that it may not be worth it because some of them have stopped working even after the capacitors have been replaced. Samsung Canada have not been helpful since I have contacted them with my last problem. Go figure! I will not buy any other Samsung product. I will go back to my old TV until those glitches have been corrected on those "state of the art" TVs.
Reviewed Jan. 1, 2010
Just less than two years after purchase, our Samsung LCD started showing pink dots at times on the screen (not consistently). Then, it started clicking several times before turning on. Now, we have to turn on and off several times for about 30 minutes before it will finally click on. I had called customer service last week to lodge my complaint. Something as everyone else. As everyone else, we had researched that Samsung is the best. We will not buy another Samsung product. Now, a repairman will pick the TV up Monday (not the one Samsung had call) and we will see if it is worth fixing.
Reviewed Jan. 1, 2010
I bought a 40 inch Samsung LCD TV 14 months ago and had 12 months guarantee on it. I tried to power up and it never wanted to start up. I tried everything and it hasn't powered up. I bought it at Sears but they are closed for the next 2 days for New Year's. I will contact them but after reading this site, I have a feeling I won't get much from them or Samsung. I will try and get it repaired on the side but it makes me very angry. If there is something done in a lawsuit count me in!
Reviewed Dec. 31, 2009
My 46-in. Samsung TV started the clicking noise and died just after the warranty expired. I fixed the TV myself by getting info online. I'm still upset with Samsung. I went on YouTube and posted a comment to every Samsung TV ad that I could find. My post said: "Before you buy a Samsung TV, put Samsung TV clicking into a Google search and read about thousands of Samsung customers that are screwed and pissed off. This was a very good way to get the word out about their junk TVs and I urge all with this problem to do the same thing. It's just a little bit of satisfaction, but it gets the word out to people that might buy this junk and directs them to this site. Don't buy Samsung!
Reviewed Dec. 31, 2009
I purchased a Samsung DLP TV a little less than 3 years ago. At 13 months, it stopped working. It went dark and the famous 3 lights were flashing. I ordered a bulb and, well, that was not the issue. Samsung had a repair person come out. They were shocked it wasn't working because only 700 hours of TV had been watched. They replaced color wheel, and after the second visit, it was fixed. The TV just broke again. I'm now the proud owner of 4 bulbs. Guess what? It's not the bulb but the wheel again. I called Samsung, and frankly, they don't really care. TV is almost 3 years old, they say. I say the wheel shouldn't keep breaking, especially with limited use. Samsung just doesn't care about the defective product they are selling. They will not take a look to see if it's something that is wrong with the TV and that it will keep breaking.
Reviewed Dec. 31, 2009
I had purchased a Samsung 40" LCD model LN40A500T on 11/28/08. I stood outside in the cold for this television. Exactly 13 months later, 12/26/09, it suddenly had a black tinge to the screen. I could not explain it. I had called Samsung customer service reps 4 days later and had explained to them the situation. They insisted that I am out of my 1 year warranty, which expired on 10/01/09, even though I had purchased this TV on Black Friday last year 2008. I am really frustrated because as a customer, they should at least had someone come out to my home and see if it's a manufacturer's defect. I had called twice and both those times, they used the excuse that I am out of warranty!
I am so peeved with this company, I can't believe that they won't help me out with my problem or even just make an exception. I will not buy another LCD or another product from Samsung. I'm hoping that filing a complaint will help. Wish me luck.
Reviewed Dec. 30, 2009
My Samsung 40" LCD turned off and back on a few weeks ago for the first time. I decided to get online and see if this was a problem. And bam! I find this site! My one-year warranty ran out in March of this year, but since I bought it with a Visa card with benefits, the warranty is automatically extended an additional year. I will surely put in a warranty repair even though my TV has done this only once.
Reviewed Dec. 30, 2009
I purchased a Samsung 50 LCDTV from Sears in 2006. I have had the set repaired three times. The first two repairs involved the set turning off. The last repair was for white dots throughout the screen. Unfortunately, the last repair fixed the white dots but the set now turns off whenever it wants. I was told that there was a defective chip that caused the dots and that the turn-off of the TV is caused by the improper installation of the back door. This door rests against the turn-off switch (located at the bottom back of the TV) and if not installed correctly, it will trigger this on and off mode. I have called Samsung since they recommended the vendor and the problem has not been solved. I really believe that one does not pay $2,000, so that a TV stops working 3.5 yrs later and on top of that, have it repaired three times. When will Samsung admit that they have a problem? I will never buy one again which when one is retired and on a fixed income may be never.
Reviewed Dec. 30, 2009
I purchased a TV a year and half ago for $800 on sale. Now it does not work. I understand that this has been happening with their TV as far back as 2005. They have not recalled or let the consumer know of the defect in the TV that happens to go out in a year or so from the time of purchase, from complaints I read online.
Reviewed Dec. 30, 2009
I bought my 42' Plasma TV in December of 2005. Within the first year, my husband and I had to replace the bulb. It worked fine until the next year. The picture started to blank out. There was still audio for a few seconds, and then nothing. We turned the television on and then off but it did the same thing. Samsung did nothing to help us except say, "You should call a repairman." Clearly, Samsung is not doing its job. We called a repairman to come and fix it. He charged us $610 just for an estimate and that estimate was high, $1,500 to fix it. It was then fixed.
On Christmas day, my family and I were trying to watch a movie. We watched about five seconds of it and then poof, the TV went blank. You could still hear the audio for about 2 seconds and then nothing. Three buttons blink every time - the standby/temp button, the timer button and the lamp button. My husband is furious that this is the second time this has happened and our warranty just ran out. Samsung just told me the same thing, "You should call a repairman." I am clearly not buying from Samsung ever again.
Reviewed Dec. 30, 2009
I have the same complaint as the hundreds of others here. My just under two-year-old Samsung 46" LCD clicks several times (over 30 seconds) before it will come on. Samsung told me it's out of warranty and referred me to a couple of local repair shops. $250 to fix a problem that lots of people are having. It seems like there should be a recall.
Reviewed Dec. 29, 2009
It sounds like this list of complaints could simply be copied. In less than 2 years, our Samsung started to turn off and on, has roving color spots and takes forever to actually turn on to watch. Sears won't help, and Samsung won't help. It is out of warranty, by weeks. I expect when you purchase a high ticket item, it should continue to work. I still have Sony TVs from 1984 that still work.
Reviewed Dec. 29, 2009
I own a Samsung 46" DLP television that is about 2 1/2 years old, and the picture is nothing but green squares and will randomly power off. Looking at the research, it appears this is a common problem with their digital board and the chip. I, too, will not buy another Samsung product.
Reviewed Dec. 29, 2009
I purchased a Samsung LCD TV on April 1, 2008. It's an LN-T4669F. A few days ago, it wouldn't turn on and all I could hear was a clicking sound and the red standby light blinks. I see that a lot of people have this same problem. I phoned Samsung and they informed me that it was out of warranty and they could refer me to a local person who could fix it for me. I asked the service technician if this was a common problem and he said he hadn't heard of the problem before. Then I found this site and was amazed at how many people have the identical problem I have. I did a lot of research before I bought this TV, and based on everything I read, this TV was the best one that I could afford.
I have two Samsung CRT televisions that still work and thought I would continue to buy Samsung based on my previous experience with them. My last three cell phones have been Samsung and they have all been great again indicating that they manufacture reliable products. I had a 22-year old Sony TV that still worked when I gave it away last summer. I expect TVs to last at least 10 years and I don't think that's too much to ask for after spending $1600. I'll never buy Samsung again regardless of what the reviews say and I'll tell anyone who will listen not to buy Samsung. After I bought my TV, my son and brother-in-law both bought Samsung LCD TVs based on my research and I hope they don't have the same problems everyone here is having. To top it off, I did some renovations to my living room and made the wall cavity to exactly fit this TV. I doubt I'll be able to find a 46" TV that will fit into the space.
Reviewed Dec. 29, 2009
I purchased my 46-inch Samsung one year ago. We are now noticing the white spots. From the messages of others, they are experiencing the same thing. I just called Samsung and they are willing to have someone come to my home to fix the problem. I'll let you know when/if it's done.
Reviewed Dec. 29, 2009
We also have a useless 42-inch Samsung TV out of warranty that is now dead after the constant clicking and failure to power on. When you pay over a thousand dollars for something, you would expect it to last over 2 years! It is totally unacceptable for Samsung to continue with their game of ignoring the problem and their customers. Obviously from the looks of all the posts all over the internet, this has been going on for months now with no response or help from Samsung. A company this big should not be allowed to get away with this blatant act. I am very disappointed and will never be purchasing a Samsung product again and am telling everyone I know about it as well. If Samsung would just step up and do the right thing, they might restore some of our faith in them. As it is now, they are hopefully losing business left and right. Why hasn't an attorney stepped up to handle a class action suit? I would think this would have been done by now. Please post here if you hear about one and everyone keep the heat on Samsung until they hopefully do the right thing.
Reviewed Dec. 29, 2009
Samsung is selling defective TVs with total disregard - Samsung LN-T4642H is a worthless pile of trash. I have been a very longtime Samsung customer and loyal supporter. In the past, I had marveled at their technology and enjoyed their many products; however, I recently purchased a new 46-inch LCD HDTV from them for about $1000 and was very pleased with the unit until now. It has been about 19 months since I made the purchase and now, for no apparent reason, the LCD TV (model LNT-4642H) has been taking longer and longer to turn on. It is currently taking about 15 clicks to go on or about two minutes and is getting worse. I have called the Samsung customer support line to report the condition only to be given the polite runaround (I feel your pain thing), that there is nothing that they can do because my set is out of the warranty period of one year.
The set was purchased brand new and has been in my possession for about 19 months. I further insisted, explaining the situation, that my TV apparently had defective capacitors, a largely common and documented defect and that was suffering from the dreaded Clicking Sounds of Death. The nice lady just kept repeating to me that Samsung would not cover the fixing cost of about $400.00 because the TV was out guarantee. I never had a new TV go bad on me within such a short time from purchase. The last time I had anything go wrong with any of my TVs was about 30 years ago. I was planning to purchase a new LED LCD TV from Samsung but because of Samsung's total lack of responsibility and absolute disregard for their clients, I have lost all confidence in this company. I plan to never buy another Samsung product again regardless of the outcome with this situation.
To Samsung, just remember what happened to the great American car manufacturers like GM, Chrysler, American Motors that for many years had a total disregard for their clients producing marginal quality or bad products. They now may soon disappear or go by the wayside in the likes of American Motors or like Chrysler that is now having a difficult time trying to regain their consumer base. Let's all send this so-called great foreign and arrogant TV manufacturer a clear and loud message. If they are not going to take responsibility for selling defective products, if Samsung is going to disregard their clients, we should then not buy any of their ** products that are only designed to last past the warranty period. Pass the word around that Samsung is no longer a good and respectable company (got too big for its own good) and that we should stay away from them. Samsung has made a terrible and irreversible mistake ignoring and harming its clients.
There are thousands of reports all over the place indicating that Samsung is selling faulty products with an absolute disregard for their clients. Samsung, as a company, has reached the very lowest; their LCD TVs are worthless piles of disposable trash. By my calculations, all Samsung LCD TVs equipped with these underrated capacitors are going to fail. I have plans to contact a well established law firm here in the United States to file a well deserved class action lawsuit, as well as contacting the Federal Trade Commission. I will keep you posted. For the mean time, please search the internet and educate yourselves. You will be surprised at all the atrocities this company has committed against their consumers. I'm not kidding. Please don't buy their products!
Reviewed Dec. 29, 2009
Three days ago, my Samsung LCD TV model #LN-T4669F wouldn't turn on and only made the clicking noise everyone here is talking about and the red standby light keeps blinking. I didn't get any warning like other people here. I've had the TV for 20 months. I didn't get the extended warranty because I have two Samsung CRT TVs that are still operating. I've had three of their cellphones and they've been great phones. I mistakenly thought they were a reliable brand. I did my homework before I bought the TV and this make and model was the best bang for my buck.
I contacted Samsung and I got the same story everyone here got and that is, "Your TV is out of warranty and we can tell you where you can get it fixed." I asked the Service Technician if he'd heard of this problem before and he said he hadn't. Then I got on the internet and found out exactly how many people have had the same problem as me. There must be thousands of TVs that have the same problem and those are only the ones that go online to complain. I contacted a class action lawyer over the holidays but haven't heard back, I guess, because of the holidays. I referred him to this site among others that I've found.
I'm retired now so I might spend some time at Best Buy and discourage anyone who's looking at Samsung TVs from buying one and also tell them about the sites I've found. I'm also going to get a bumper sticker made up indicating Samsung is junk. I don't know if any of this will work but I'm not going to stand by and see a $1600 last only 20 months. I had a Sony TV last for 22 years and I ended up giving it away and it's still working.
Reviewed Dec. 28, 2009
I bought a Samsung 54" DLP TV in May of 2007 for $1,200.00. When the picture went out in October 2009, I called them. They said it was the lamp. I bought a $130 lamp. I installed the lamp. I still had no picture, only a faint image. I called Samsung again. They said it was something else and call a repair person. I called the repair person and they told me that it would be $1,030.00 to repair the light engine. He charged me $170.00 to tell me that. After two more calls, I was referred to the "escalation department." They told me and I quote Miss Kendra: "We don't cover our product past the one year warranty… There is no one above me to talk to."
I called again and found out that she closed my claim number. I got online and found another department. They said there was another department that I could contact, the last department called the Case Management Department. She gave me another claim number and said someone would call me by Wednesday. Who am I to believe? Each department told me they were the last to contact. I think that Samsung should stand behind their product. They said they don't have to.
Reviewed Dec. 28, 2009
Like so many others that have filed complaints, my wife and I have a large flatscreen Samsung TV that takes forever to power on. Just like the others, it started shortly after the warranty expired. As soon as I called a local Samsung repair outlet, they were very much aware of the problem and were glad to quote an outrageous price to repair. It looks like it will be cheaper to buy a new set. Samsung will not be getting anymore business from us.
Reviewed Dec. 28, 2009
This sounds like the same song, but here's my experience. I purchased a Samsung LNT3232HX 32" LCD a little more than a year ago. About 3 weeks ago, the picture began ghosting with very dark output. I turned the set on/off a few times, removing power and even tried resetting the display but to no avail. I called Samsung, they were no help. They recommended a TV repair shop in the area and I called to make an appointment. Meanwhile, the TV began displaying a normal picture so I called and cancelled at which time they explained they thought it was the main board which would need to be replaced for $500.
Fast forward to present. The monitor is displaying the same symptoms as before, but this time, it's not correcting itself. Yes, the warranty has expired. No, Samsung has no legal responsibility to fix this but I feel cheated. These TVs are supposed to last 10+ years and I get the feeling that the used car salesman with the sawdust in the transmission has scammed me again. Well, Samsung, I'm not paying $500 to fix your **. I may as well buy a new one (it won't be Samsung). But you've really done this to yourself. You see, I'm an IT guy and a lot of folks ask my opinion about what types of devices to buy. Guess who won't be on the list?
Reviewed Dec. 28, 2009
I have a Samsung 40-inch LCD model# LN-T4061F television purchased in September 2007 from Sears that has started clicking when trying to turn on. After reading all the comments from others who have purchased Samsung products and are experiencing the same problems, I am in favor of joining with those who want to participate in a class action lawsuit against Samsung in order for them to correct and address the problem we are experiencing with their products. I once had a Sony TV which traveled to 3 foreign countries and 4 states in 20 years and never had a problem, so I didn't, like so many others, see the need to purchase an extended warranty. Judging by comments from others who purchased the warranty, I don't believe it would have done any good. This is downright corporation theft and profit greed! I am so disappointed.
Reviewed Dec. 28, 2009
Best TV ever until the clicks. I bought the TV almost two years ago. I contacted Samsung six months ago when the clicks started. First, for about a minute; then, they lasted ten minutes. Then, twenty minutes. Now, I am waiting since 7:00 am, twelve hours later. And guess what? No picture. It also won't turn off unless you unplug it; the only good thing is when it turns on, the picture is still great. The first time I called Samsung six months ago, the guy I talked to said he has never heard of that problem in the lnt4671f model. I asked him if he has ever looked on the internet because there are so many people with the same problem with the same TV. I was like even you tech staff admit there is a problem with the capacitors. Just fix the problem; stop pretending there is no problem. Why don't they accept responsibility for the problem?
Reviewed Dec. 27, 2009
TV will not power up on first attempt. Once you depress power on via the remote, the TV power on light goes out, sound tones are heard, power on light starts flashing off, then the light comes back on, and the process starts over and over until the TV comes on. I called the help desk after the TV was on. They requested me to power off TV, unplug it, depress the power on area on the TV for 10-15 seconds, plug it back in, power up TV. It starts on the first attempt but after powering down the TV and the next attempt failed, it took the TV about 20 to 30 attempts to come on.
Reviewed Dec. 26, 2009
My wife and I have a Samsung 52" LCD model # LNT5265FX which cost $2500! The TV is 15 months old, and I went to turn it on and nothing but clicking noises and finally it turned on. So I researched the problem and found out that thousands of people have had the same problem. I called and Samsung gave me the runaround and we also purchased a $600 insurance policy with the TV that was supposed to take care of anything wrong with it. So we contacted Conn's where we purchased it, and they said it was only covered if the TV was stolen and they gave us the runaround. It looks like we were conned!
I called a few repair shops and they quoted anywhere from $400-$800 to fix the problem. What is wrong with these TVs is the capacitors are the wrong size and they go bad which causes problems right about the time the factory warranty goes out, kind of ironic, isn't it?! I opened my television up and saw numerous capacitors that are the wrong size, so I did some research, went to Radio Shack and Fry's and bought the right components and fixed the thing myself in about 3 hours, turned it on and it works just like new.
Samsung had to do this on purpose for people to have to fix these TVs. These TVs cost thousands of dollars and go out right out of warranty. Hmm. makes you think doesn't it? If anyone is interested in saving some money, I will fix your TV for $100. I will replace the generic capacitors with name brand ones that are right for the circuit board and you will not have any more problems with the clicking. If anyone is interested in shipping your TV and having a one day turnaround, I will ship it back. You just pay for shipping and return shipping plus $100 for the parts and labor and I will repair it for you. If these capacitors leak, they can damage the whole circuit board. The capacitors to fix the board cost me between $20 and $50 depending on which ones and how many are damaged. If anyone is interested in saving hundreds of dollars you can email me. I look forward to helping people get their TVs working like they are supposed to and get more than a life span that these TVs are supposed to get!
Reviewed Dec. 26, 2009
I purchased a Samsung 58-in. plasma in July, accepted delivery on 8/12/09. On 12/13/09, the screen went black. On 12/14, I called Geek Squad because we have the 4-year extended warranty ($330). On 12/17/09, the TV was picked up by 3rd party repair shop. On 12/23/09, I was notified by repair shop that there is a hairline crack in the screen causing the TV to power down. This crack is so minute, so miniscule that it can only be seen when the TV is on. This explains why the tech couldn't find any visible physical damage to the TV upon arrival to my home. Repair shop advised me that Samsung will not cover physical damage and asked if I have extended warranty. I do, so we called Geek Squad. I am then informed that they also will not cover the repair or replace the TV for the same reason. I am then advised to physically go to the store.
I went to the Deptford, NJ store and store manager ordered an "escalation" which basically is that a Best Buy tech will come to my home to try to service the TV. If he finds physical damage again, I am out the cost of the TV with no replacement and a $330 extended warranty that covers nothing. I personally do not see a happy ending in sight.
Reviewed Dec. 25, 2009
We have had our Samsung 46 LCD TV for 14 months. We turned it on this morning and nothing but clicking, clicking. clicking. I called Samsung and after trying what they told me with the remote (by the way, with no picture, it's hard to do), they told me the warranty expired 2 months ago and to call a repair shop. I see that there are over thousands of complaints with the same issue and no help from Samsung.
Reviewed Dec. 24, 2009
I purchased a Samsung LCD HDTV 1 year 2 months ago and am having a problem with the HD picture/sound. It's crackling, breaking up, and distorting sound on my HD channels. I called Samsung, and after 60 min. of online chat and various solutions that didn't work, they told me I would have to have a tech fix it. I am not going to pay money to fix this almost new TV. Had I known of all the complaints about Samsung, I would never have bought this TV. I will never buy Samsung again as their customer service stinks and their product quality leaves much to be desired.
Reviewed Dec. 22, 2009
It appears that I, too, am a victim of the dreaded Samsung HDTV LCD power supply failure (blinking light, clicking on/off but no picture). Repair estimates are at $347 on top of of my original purchase of $1500 and it's only 13 months old. If Samsung wants to keep loyal customers, they had better start compensating/recall ASAP.
Reviewed Dec. 22, 2009
I own a Samsung LNT5265FX/XAA TV. It was purchased in November of 2007. A week ago, I started seeing purple dots when it was turned on. If I turned it off, the dots would go away. I spoke with a Samsung rep that said it sounded like a dead pixel. She also said that because I didn't take out the extended warranty, the repairs were not covered. She set me up with a repairman that said it sounded like the power supply was going out. The repairman told me the repairs would start at $300 if I took the set to him. That's about an hour each way from where I live. I paid $2800 for this set. It should last longer than 2 years. I'm upset because I recently purchased a 37" Samsung and will be experiencing the same problems. Samsung should pay for repairs even if there is no warranty. Automobile companies have recalls all the time after the warranty expires.
Reviewed Dec. 22, 2009
I will not ever purchase Samsung product again! I have purchased my LN46A650A1F LCD TV from Sears, Ottawa, Canada. After 14 months, it has started turning on/off by itself and its picture is distorted and has very loud noise.
Reviewed Dec. 21, 2009
I have an LCD and a DLP for nearly 2 years. Both went out the same day! The DLP needed a bulb changed, it works fine (for now). The LCD would not turn on, so I read about the capacitors that are cheap. Sure enough, I took the back off, the top 2 capacitors were bad (the tops of them were bulging up). I took the board out and to a repairman because I can't solder and it cost $45 to change the capacitors. It's not bad for a fix but I spent $4000 for both TVs and Samsung would not help one bit if you are out of warranty. The bottom line is, they need to recall all the TVs and take the cheap parts out and replace them with standard parts.
Reviewed Dec. 21, 2009
I purchased a 32” Samsung TV, set it up and my husband plugged in the cable to the back of the TV. It caught fire and sparked. It burned my husband’s small finger and curtains.
Reviewed Dec. 21, 2009
I have an LNT 4061FX LCD TV that I’ve had problems with. First I noticed a burn image while I was still under my 1st year warranty, and they would do nothing to help now I’m having a problem powering on. It constantly clicks but won’t come on. I haven't had this TV for 2 years yet. After some internet research, I’ve found this to be a common problem with Samsung, but when you call, they act like it’s the first time they have heard of it. I will never buy anything from Samsung again and would like to warn other consumers that they have the worst customer service.
Reviewed Dec. 21, 2009
I purchased a 40" SAMSUNG LCD 1080P last year. After 15 months of having the television, it has stopped working. It started by making a loud pitch noise when I would turn it on. Then the picture stopped working. The television now turns itself on and off until I unplug it. I can't use the television anymore. It is completely broken and I am without a TV. It really upsets me because this TV was a gift and Samsung is supposed to be a good product. Samsung needs to do something about this because there is no reason that my television that I have had for 15 months is broken. We need to get a class action lawsuit going.
Reviewed Dec. 20, 2009
I have 2 Samsung TVs, both 42-inch: 1 plasma and 1 LCD. Both are under 3 years old and both have started doing the same thing. They have sound but no picture, clicking noise on start up. Someone should make Samsung accountable for their products.
Reviewed Dec. 20, 2009
I purchased a Samsung LN-T4669F LCD TV in March of 2008 from PlasmaBay.com and also a so-called extended warranty from RepairTech.com. Both companies are out of business. What a joke. I am having the same problems everyone else is having with the clicking and powering up the TV. I can't believe this after spending over $2000 for a TV that worked great until this issue and I am finding out that I can't do much about it except fix it myself or pay the rip off repair people to fix for you. I feel bad for even recommending Samsung to anyone. Not anymore, they got my last hard dollars from me. No more Samsung products in my home and now I am an advocate against Samsung crap. I should have bought a Sony. It's too bad we don't have an American TV company anymore instead of this Japanese or Chinese crap.
Reviewed Dec. 20, 2009
I purchased a Samsung LCD TV LNT4042H in August 2007. Now I have a problem in the TV starting with click sounds and delay in powering up. On research, I learned that thousands of people who bought Samsung got the same problem with many of their models including LNT4042H due to defective electrolytic capacitors used on the power supply. The substandard capacitor used manifests itself after a year or so of operation, resulting in consumers being left high and dry since the warranty period is over. Samsung should own up responsibility to this well-known problem and offer to fix this issue.
Reviewed Dec. 20, 2009
I purchased a Samsung 42” Flat Screen TV in June 2008. The last 2 months, the TV would turn on and off. I kept blaming the cable box, finally the TV would only flash a red light and click, click, click and on! So I called a TV repair company. They picked up the TV and said it would maybe be $200.00 to repair it. They claim replace parts to the power supply. Wow! The repair bill was $415. What a rip I paid over $1,200.00; now that I read power just needed parts to be soldered. Now I feel the TV repair ripped me off also because they only had the TV for one day, what I’m trying to state how did the TV repair company get the parts in one day? I honestly feel that Samsung Corp should pay the repair bill!
Reviewed Dec. 19, 2009
Fifteen months after purchasing our Samsung 46" HDTV, we too are now experiencing the constant clicking and no picture problem. Living in a rural area, we are forced to transport the TV over an hour and leave it for a week to be repaired! Quite a bit of research time and money was spent on this purchase and I am truly sick that it went out immediately following its warranty period. I definitely agree, Samsung should step up and initiate these repairs!
Reviewed Dec. 19, 2009
Add me to the list of terribly disappointed Samsung buyers. I have a LNT4061F model TV that turns itself off and on at its own whim. Nothing seems to help. I called Samsung, only to be told that I am 3 months out of my one-year warranty. Gee, thanks for that. Reading back over the complaints just on this site, it occurs to me that a class action suit is the only thing that is going to get Samsung's attention. Anyone else ready to play hardball?
Reviewed Dec. 19, 2009
I have just read all the complaints while researching the problems I am having with my Samsung 52-inch LCD that we purchased in August 2008. It sounds like Samsung has a serious issue with the relay clicking noise. Our LCD just started doing the clicking noise this week. When it first started, it clicked 4 times trying to turn on the TV. Now it is up to 20 times of clicking before the TV will come on. I guess from what I have read, soon the TV will not come on at all, great for spending $2,700 on a Samsung. They should be responsible for repairs since there are so many complaints.
Reviewed Dec. 18, 2009
We spent over $2000 for a 52-inch Samsung LCD 18 months ago. It is broken and Samsung won't do anything about it. The TV tries to turn on but nothing happens and it just keeps cycling through to turn on. It is 6 months out of warranty and Samsung said, "Too bad." The Customer Service people acted like it was my problem for not buying the extended warranty. I spent $2000 for this. Is it unreasonable to think it will hold up for more than 18 months? We are going to have to pay $300 to have it fixed. Never buy Samsung.
Reviewed Dec. 17, 2009
After 18 months, our new Samsung LN-T4061F suddenly lost its picture. I have owned many TVs before but never had one go out after only 18 months. I contacted Samsung to see if there was any extended warranty or help that could be offered since it was out of warranty by 6 months and met with the typical, "We're sorry but no help here."
Reviewed Dec. 16, 2009
I purchased a 40" LCD in 09/07. I have been having the power cycle issue for about a month now maybe more. So by now it could take up to a day to turn the TV on so I just leave it on (a fire hazard I'm sure). I spoke with customer service via live chat and they just referred me to a local repair comp. My father-in-law heard of this company and had used them once before to repair his washing machine with great success.
When they came, they told me I had a bad panel and would need new capacitors. Capacitors would cost $70 on top of the $130 it cost just to have them walk in the door. They would have to take the TV to their shop to do the repairs however, and that by replacing the capacitors it may only extend the life of the panel by a little. To replace the panel would be another $700. I told them leave the piece of junk right there and when it died I'd go buy an LED. So a $1,200 TV cost me $130 to tell me it would cost $730 to repair. And I won't even be done paying it off till 09/10. After this experience when I do go buy another TV, I will not be buying another Samsung that’s for sure!
Reviewed Dec. 16, 2009
I too purchased a 40-inch LCD Samsung TV. After the warranty period, it would not power up. I called Samsung several times and no answer. They just don't care! I went on a website and found the cure. If you can solder, you can fix the TV yourself. There are four capacitors in power supply that have blown because they are of marginal value. Search the web for this repair. The replacement capacitors can be purchased at Radio Shack.
Reviewed Dec. 16, 2009
After 2 years of owning my 42" Samsung LCD, same thing as most of you, it started with the clicking for 5 minutes before it turned on which led to 10 minutes then 20 minutes then 2 days! Now, I am unable to turn it on at all. I called Samsung and inquired about a recall. The rep just gave me the number to the parts distributor and said the repairs would have to come out of my pocket! I am just shocked with the massive number of problems they will not do a recall on these TVs. I will never purchase another Samsung again and I will also do my research before making such a major purchase!
Reviewed Dec. 16, 2009
I purchased a Samsung LNT4042H 40-inch LCD HDTV, 1 1/2 years ago. I, like thousands of others, have the same problem they are having. The TV clicks or click cycles several times while it is trying to power up. Eventually, it won't turn on at all. It is well documented in thousands of complaints that the problem is caused by defective capacitors in the power supply. This could be a fire safety issue also. Samsung needs to recall these power supplies. Poor quality gets around and Samsung will be known as junk but they will be out of business if a fire from this product kills someone. I won't buy any Samsung product again.
Reviewed Dec. 16, 2009
I, like many others, purchased a lemon 42" Plasma from Samsung. The model is HPT4254 purchased from Circuit City in May 2007. The power board is on melt down and TV clicks on and off for hours. It currently does not work at all. Samsung customer service refused to acknowledge the problem and passed me off to service technicians that want to charge me a minimum $300 service fee. I might as well buy a new TV and not a Samsung. I don't know why I ever switched from Sony in the first place. I have a 42" Sony LCD (1st Generation) in my other room that is nearly 11 years old, and works great! I have some colleagues that are attorneys and I have advised them to look into this problem. Samsung really dropped the ball on this manufacturing defect. What a rip-off!
Reviewed Dec. 15, 2009
We are having the same problem with our Samsung 42 inch HDTV. We paid $1,200 for this TV 18 months ago and this clicking sound that everyone else is complaining about started about 1 month ago. The picture is still good once the TV actually turns on. It is taking longer and longer for it to actually boot up and from what I'm reading, it looks like it will continue to get worse. I'm more afraid that it will catch fire, which is what I've read not only on this site, but on other complaint sites as well. How is it possible that a company like Samsung can get away with this? It seems that most of their TV's are defective! Unless they compensate us for their defective merchandise, I will spread the word to my friends and family. Never buy another Samsung product! Unfortunate!
Reviewed Dec. 15, 2009
I have a 40" Samsung LCD TV that will not start up for 4 to 5 minutes, if at all. Sometimes, it will have sound, sometimes no sound but a picture. I usually have to start it 3-4 times to get it to work but it's getting progressively worse.
Reviewed Dec. 15, 2009
I purchased a 46" Samsung LCD TV model #LNT4661FX/XAA from Circuit City in Paducah, KY on 12/15/07. I have had problems with the TV in the last few weeks. I have to keep pressing the power button several times before I can get the set to turn on. Sometimes, there are pixels all over the screen. I turned it off and turned it back on and the pixels are gone. Once the TV is on, I have no problems so far. I researched the issue online and found many people are experiencing the same problem and that it is because of defective capacitors in the power supply.
I contacted Samsung by chat, phone and I wrote a letter to the corporate office about the issue. I was told since it was out of warranty and that there were no known issues with my TV, then I was on my own. We paid $2,000 for this TV on sale! So now, I am faced with an expensive repair bill on Samsung's defective part or I just have to get a new TV. Unacceptable. Consumers need some protection from this kind of issue. Samsung knows they have a problem. It is the same problem on every size/model of their TV's. Samsung needs to step up and recall/repair these TV's for their consumers. I will never purchase another one of their products if I do not get some relief from this problem. It is not fair to pay that kind of money for what is supposed to be a quality product that fails within two years! It is time that these companies stand up and stand behind their products that we consumer purchase.
Reviewed Dec. 15, 2009
Well, here I am again! My Samsung finally died one week before Christmas. I purchased this in Thanksgiving only two years ago. I previously posted a complaint on this site around September 2009 but wanted to warn you about this new problem. You might want to unplug it before it causes a fire hazard! My Samsung was taking 1 to 1 and 1/2 hours to turn on. One day last week, after 1 and 1/2 hours turn on delay, I had a fairly decent picture, watching QVC to purchase Christmas gifts and boom! I heard a sound as if someone was standing in the living room and shot me with a gun. LOL, funny but not really! I literally ran to unplug it and looked for smoke! Since that time, the picture got worse but still came on but picture was awful. My husband was watching last night and thought he could just turn it off and back on like usual and it would come right back on and clear up. Wrong! Once again, two hours later, still trying to come, it shot us again. LOL. He thought I was exaggerating!
Still unemployed, Christmas, and stuck with a TV that shoots you! You got to love it! You might as well laugh than cry. Too many other issues to worry about. Right now, I have my wonderful 15" Craig purchased $100 from CVS for a kitchen TV, sitting in front of my wonderful piece of junk 40" Samsung, $1,500 Sears but at least the thing works! I don't give a crap if I could fix this thing, even if I tried to! I don't want it in my home! The thing is Samsung needs to stand by their products and if you make a $1,500, it should last longer than two years. (It went bad one year and three months after purchasing.) I know customer service, 24 years in it in banking. Poor management and dollar signs by investing in too many construction loans put my employer out of business by being closed by FDIC. Shut down! I would think as bad as the economy is, hard times, Samsung and any other companies would be doing everything they could to keep customers and make them happy. I don't wish being unemployed, at 50 by the way, on anyone but right is right. There are too many problems with this TV. It needs to be recalled before it kills a family by fire or leaves someone homeless!
Reviewed Dec. 14, 2009
Like so many people on here, my Samsung 40 inch LCD began popping at start up and this problem gradually got worse. After reading other people's horror stories trying to deal with Samsung and being quoted repair cost in excess of $200, I decided to look for another solution. Thankfully, there is hope! If you're even slightly mechanically inclined, you can fix the problem yourself. I did it for just under $20 and now my TV works like new again. Simply go on YouTube and do a search for Samsung TV repair. There are a few tutorials on how to fix the problem. It's relatively simple. The problem is a couple of capacitors that routinely go bad in Samsung TV's. If you don't trust in your own abilities to fix the problem, you may email me and we can discuss whether I might be able to do it for you. Good luck, everyone.
Reviewed Dec. 14, 2009
First TV is Samsung 32 inch LCD TV LN32A550P3FXZA purchased on 10/11/2008 at Circuit City for $849.99. It started to cycle power on and off on 12/12/09. While doing so, the unit does not respond to the remote control and TV side controls. The only remedy was to unplug for 12 hours then reapply power. The TV then functioned normally. I suspected that the problem will return after reading many other complaints similar to mine.
Second TV is Samsung 32 inch LCD TV LN32A450C1DXZA purchased on 10/11/2008 at Circuit City (same day) for 622.49. I'm having random audio problems while viewing digital, as opposed to analog, cable TV started around 08/01/09. The audio issues are occurring every day now. I contacted Samsung and they informed me that TV is out of warranty.
Reviewed Dec. 14, 2009
I bought a 40" model LN40A530P1 in Aug. 2009. Same as everyone else, it just clicks and will not come on. Of course, I did not buy extended warranty. I know that I am toast.
Reviewed Dec. 13, 2009
I have a 42" flat screen LCD TV model HP S4253, model code HP S4253 X/XAA. When we first got it, the TV kept turning itself off. It needed to have its power board replaced because it was faulty. Yesterday, the TV caught on fire and smoke came out of the back where all of the hardware is located. Not good. The TV is not even four years old.
Samsung TV Company Information
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- 1938
- Country:
- Korea South
- Website:
- www.samsung.com