Samsung TV Reviews
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About Samsung TV
Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.
Visit www.samsung.com/us- High-quality picture and sound
- User-friendly interface
- Good customer support response
- Frequent power issues reported
- High repair costs after warranty
Samsung TV Reviews
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Reviewed Aug. 15, 2010
I have a 52" Samsung LCD. It's not even 3 years old and it's flickering on and off. It will never turn on. I also think that Samsung needs a lawsuit.
Reviewed Aug. 15, 2010
They refused to fix the television after being told to bring it in for check-up. No check up was done but they only said that it would sent away for approximately two weeks to fix and bill me for repairs, with a down payment of course. My expectations for a new television are much higher than a year and a half. Even my toaster can is with a ten year warranty! A consumer recall for the Plasma Samsung televisions are needed please!
Reviewed Aug. 14, 2010
I have the same problem as everyone else regarding my 46" LED TV, model LN-T4661F. I turn the TV on and it will click on and off for several minutes before you can watch the TV. Several months prior that occurring it would slowly warm up and only show 1/2 a picture. I too paid $1700 in Dec. of 2008 and the repairs seem very expensive. Samsung needs a class-action law suit!
Reviewed Aug. 14, 2010
I purchased a 46" Samsung HDTV 1.5 yr ago. It has been recycling on and off. I called the service tech. I was told that it wasn't the much discussed capacitors, but rather the mother board. He replaced it twice - it still has the same problem. My mother had the same problem with hers!
We have another service call in, but they haven't decided whether to charge me again for the service call! After paying $300, later we have the same problem and the reason for the first call! A $1700 TV lasting 1.5 years! I don't care what they say about the warranty being up - a $1700 TV should last more than 1.5 year. It seems a lot of folks are having the same problems with Samsung. There should've been a recall. It's time for a class action lawsuit.
Reviewed Aug. 13, 2010
My 52 inch TV just over a year old has a t-con problem. The picture has lines going through it. I bought a replacement part and this did not fix it. Samsung did not let me return it. It looks like the panel is bad. That's $1500 dollars. Customer service is horrible! Don't ever buy Samsung.
Reviewed Aug. 13, 2010
I'll be short. I got white dots all over my Samsung 56" DLP. I called Samsung and received the one time free replacement of the DMD chip. It worked fine for a couple weeks or so. Then my screen became littered with thousands of tiny black dots and sure enough, the white ones returned. I called Samsung again and was told a repair would be at my expense. This is completely unacceptable. My TV is less than three years old.
Reviewed Aug. 13, 2010
II purchased a 55-inch LCD with the BD P4600 Blue Ray on May 2009 at a Best Buy in the US. It was a ‘Better deal than Canada’. The Blue Ray worked fine for about 10 months. Then the Blue Ray started freezing up. I called the Samsung support line. They indicated that it needed an upgrade to the firmware. So I went online and downloaded the firmware. I was never able to download the firmware on the Blue Ray. So I called back Samsung, this time the guy told me that I should have done that, I should just buy a Blue Ray cleaner. I purchased a Blue Ray cleaner but that didn't work. I still could not read the disk. I called back Samsung and now, I’m about on the 12th month after the purchase.
This time, the person told me that it indeed needed an upgrade. She sent the upgrade by email but still it didn't work. She told me that she would send me a CD with the firmware on it. I waited about 1 and half months but no CD. I called back Samsung and this time, they asked me where I purchased the unit. I told them that it was in Best Buy in the US. She told me that I needed to go on the US Samsung website to download the US version of the firmware as it is not the same as the Canadian one.
Finally, I was able to download the firmware on the Blue Ray. Cool! Wrong. Now, it does not read any CD, DVD’s or Blue Ray! I called Samsung to explain the situation and they advised me that I had not purchase the extended warranty and that the regular purchase warranty end on June 10, 2010 and that I would have to find someone in my area to fix it? She did not give any suggestion on what could be wrong, no suggestion on where I could send it to be fixed? I'm not a happy camper!
Reviewed Aug. 13, 2010
I purchased a 50" DLP TV model HL-T5075S - 2 yrs old the 3rd bulb has went out on the TV. The TV turns itself on and off. I paid for one of their service techs to come out to check the TV because Samsung said it had to be something else other than the bulb. The tech told me that they couldn't find anything wrong with it other than the bulb. Bulb was replaced 2/2010 and 6/2010. Now TV is not working again. Samsung tells me there is nothing they can do for me.
Reviewed Aug. 12, 2010
After the 13th month (one beyond warranty), this $1200 40" HD TV started shutting on and off. It has required three hours of phone discussion, false starts, faulty info, faxing receipts, etc., to get Samsung to deal with this outrageous problem (notorious on the web). Samsung apparently has acknowledged a manufacturing flaw and eventually agreed to pay for repair. Why don't they simply issue a 'recall' and a voucher! It is outrageous to have a brand new TV go down in a year of modest use. Outrageous. Results: time and runaround and needless bungling of what should have been a reasonable customer service response to a capacitor problem they are familiar with.
Reviewed Aug. 12, 2010
TV is now a lemon and customer service will not allow me to speak to a manager or supervisor. They are very rude like there is no accountability for there action. NJ consumer protection department has a lot of orders for Samsung listed on BBB in NJ. Samsung just don’t care and even BBB would not file a complaint for me! What’s up with that?! Also, we bought the TV due to the advertising of the burn-in protection and long life plasma! Costs $3200 four years ago. Samsung says 5 years it is worth 0.
Reviewed Aug. 11, 2010
I purchased a Samsung HT-Z320T home theater system in April 2010. I have had problem. The DVD player powering down 15-20 minutes into movie, the unit just says goodbye. I'm now returning it for the third time. They're not replacing the unit, just supposedly fixing. Installing and reinstalling unit several times with bad knee - HDMI replacement.
Reviewed Aug. 11, 2010
After doing research online and via magazines that tell you which products are best rated we purchased a Samsung LCD TV from Wal-Mart on Jan 1, 2009 and the model no# is LN-40A500T1FXZA. The TV has done fine until about 3 weeks ago(July 29,2010) when it started turning itself on and off very creepy indeed. Then it went to barely coming on at all. Finally one morning it just decided it would not come on ever again and thus it hasn't. We chatted with Samsung online who proceeded to basically just send us to a website which told us unplug TV, plug TV in and see if that works. Right. Nope that did not work. So now we are out our money and back to our old TV.
I had wanted to try a bigger TV because they looked nice and figured it was time. But honestly after having the TV for 18 months and it dies well. I will stick to my 25 year old Curtis Mathis TV that still works fine and dandy. Thank you, Samsung for nothing but highway robbery. Please email me also if there are lawsuits against this company. Oh and to the person who posted whose been waiting for 10-14 days for the past 3 months for parts, lol. Good luck and your post was read.
Reviewed Aug. 10, 2010
My 42" LCD TV started to have a clicking sound when I would turn the power on. The sound was not loud but I could hear it easily. The warranty had expired and I spoke with customer service and they told me where to go to have a repair done, "not a cheap repair." So I did a little searching and it's a real easy fix! Go to YouTube, type in Samsung clicking noises. There is a group of videos showing how to fix it easily. All you will need is a soldering iron $15, electrical solder wire $5, several capacitors $ 4 each. I saved over $150 and it took about an hour.
Reviewed Aug. 10, 2010
I purchased a Samsung plasma HPT 5054X/XAA in October 2007. On 8/7/10, I tried to turn the TV on, it had a black screen and just clicked and clicked until I unplugged it. I called Samsung TV customer care. They gave me the number of a repair shop and told me the TV was out of warranty.
After reading the complaints my TV has the same problems as others, I will never purchase another Samsung product. I will not have the TV fixed and have the same problem.
Reviewed Aug. 10, 2010
On December 26, 2009, I purchased a new Samsung 32" LCD HGTV, model LN32A450C1 for $563.00 in Bay City, MI. The TV came with a one-year warranty. On July 27, 2010 (7 months out of warranty), the picture went white. I went to Samsung's website and looked up a repair service.
I took it in and they had to repair the video output circuit, repair the system control circuit, and replace defective components in the related circuits. Total cost was $285! I couldn't believe it needed major repair 19 months after purchase, especially since I still have a 17" Sony TV that's 30 years old, still works and has never needed repair. This sure put a bad taste in my mouth for Samsung. I now have a $563 TV for $848!
Being very disappointed in this product, I contacted Samsung's Executive Customer Relations department and explained what had happened. I was told if I had called before I took it in for repair, they would have helped me out, but since it's already been repaired, there is no further assistance they can offer me. How was I supposed to know it was going to be a major repair? And this never should have happened in the first place. I will never buy Samsung again. They've just lost a good customer.
Reviewed Aug. 10, 2010
I, too, purchased my TV in April of 2008. It is a 46-inch Samsung LCD, model # BN9607173A. I bought 2 of these, a smaller one and range and refrigerator, all Samsung, at the same time from HH Gregg in Chillicothe, Ohio. Two days ago when I turned it on, it started the clicking everyone is mentioning. But I jiggled some of the wires and it came on. When I started to turn it on about an hour and a half ago, I again got the clicking and it hasn't stopped! It was worrying me to death, afraid I had done something to it and it was ruined.
I got on this site and my heart sank, seeing all the complaints about the same problem (I was hoping the cat had just bumped one of the wires). I have tried to get the clicking to stop. I wonder if there is a reset button somewhere, but don't see one, anything about it in the paperwork that came with the TV. I finally found the correct plug. I unplugged the set, hoping that would reset it. As soon as I plugged it back in, however, I gott that terrible clicking sound all over again.
I am not quite sure what to do next. If there is a class action filed and my set qualifies, I absolutely want to be included. It is a shame because I have loved this TV. And it’s really a shame since I have the "twin" to this set in my living room, probably just waiting to do the same thing! Do you have any advice? Since the problem just started, I haven't had a chance to contact anyone. It is poor timing since my mother is in the hospital. I was hoping after sitting there watching her sleep for 8 hours, I could come home and relax in front of the TV. When it rains, it pours. I guess I need to call the Samsung people tomorrow. Any help would be greatly appreciated, as I have a feeling they will just tell me it is out of warranty. Wish me luck!
Reviewed Aug. 10, 2010
I purchased a 40-inch Samsung LNT4061F television 18 months ago. I began having trouble with turning the set on. It’s taking an inordinate amount of time to power up. It goes through the cycle several times before the set comes on. Also, every few times that the set is turned on, its screen is filled with pink pixels. Turning the set off, then on gets rid of them for now. I called customer service and they initially said I was on my own for the cost of any repair. After reading the messages on this site, I went on a chat with representative on the Samsung site who told me to call customer support again. I did, and they agreed to make a one-time fix if the issue is indeed related to the capacitors. Seems both of these issues are related to capacitor problem. It’s not fixed yet, but I am hopeful they will make this good.
Reviewed Aug. 9, 2010
Bought an LCD Samsung TV from Best Buy, now has 34 lines of pixels always on/ Best Buy Doesn't repair. The number they gave me for Samsung was a sex hot line.
Reviewed Aug. 9, 2010
I purchased the Samsung LN52A850S1F LCD TV from Circuit City in December of 2008. Last night, 8/8/2010, while watching TV, the unit clicked off and turned back on by itself. When it did, there was audio, but no picture. Upon very close inspection, the LCD appears to be working (as you can see the dark pixels moving). However, the CCFL back-light is not coming on at all. Unlike others experiencing the similar problem, there is no brief lighting of the CCFL tubes or multiple clicking of the relays. It doesn't even seem like it's trying to come on.
I re-powered it several times, including unplugging it, but nothing is working. I have a feeling I'm another victim of dead screen issue. The unit was otherwise pampered, as it was a $2300 unit. The economic damage sustained is $2300, plus any repair costs that will be required. I would have a better understanding if this were an uncommon failure, but I'm overwhelmed (and frustrated) at what appears to be a systemic manufacturing/engineering failure of this/these TVs.
Reviewed Aug. 9, 2010
After two years of owning a Samsung LCD LNT4665FX, it is now showing vertical lines on the right side of the screen. I spoke with Samsung authorized repair tech, and he advised that the TV would most likely need a new panel. Cost for parts and repair around $680. The TV is only 2 years old purchased at the price of almost $1700. I have searched the web to find that there are numerous Samsung TV owners who are all experiencing similar problems
Reviewed Aug. 7, 2010
My wife and I bought a Samsung DLP television that is 56" (model HLT5676SX). We have had the TV for about 2.5 years and now the screen has developed white dots. It started out as a couple then it multiplied into thousands. It has now gotten to the point that it's hard to watch. I contacted Samsung after much research on this problem and found thousands of complaints on Samsung's product.
I also narrowed it down to the DMD chip or DMD board. I called Samsung and spoke to 3 different reps. They all said I was covered under the one-time repair, then they set up a service tech in my area to contact me. I am thinking this is great that they will do this and stand behind their product! Well, I receive a phone call from the tech who tells me they won't repair my TV, then proceeds to explain that I am not covered. I called Samsung back and they then tell me that I am not covered as well.
Are you idiots? I talk with 3 different reps and they all say that I am allowed the one time repair, then the tech says no, so then they say no too. I want to push a class action lawsuit. They cannot fight numbers! Did Apple work quickly to satisfy the iPhone 4 issue? Yes, they did! Then Samsung should be held responsible as well. If any has a class action lawsuit, I can join please contact me at **.
People shouldn't have to pay $2,700 for a TV that goes to ** in 2.5 years and the company who sells the TV for an 80% mark up gets to give us all the **.I am tired of taking this ** laying down! Let's fight for justice! These are tough times and we don't have $500 - $800 for a repair! Thank you.
Reviewed Aug. 6, 2010
No less than thirty minutes out of the box, a 3" block of dead pixels ran vertically across the whole screen. So instead of watching the World Cup (for which I primarily bought it for) I had to send it in for service. The guys who came to pick up the TV said it would take 2 weeks at most. So as I was already upset, at least the TV would be back for the semi-finals and finals games.
About two weeks later, I got a call saying that my TV isn't going to be repaired, yet replaced. All was fine until they said it would take another 10-14 business days for it to even get back to me. Weeks after the 10-14 business day deadline, I finally got my TV back. By this time, I can't even look the delivery guy in the eye who dropped it off due to my frustration with this company. I unpacked everything and note everything is there. Everything but the screws and the guide that makes the TV fit into the stand.
Now I just can't ** believe this. I honestly think that they were all betting on how long it would take for a customer to go insane; whoever got 2 months wins guys, congratulations! I called today, 08/06/2010 (the TV was delivered on 08/04) and told them there are no screws or guide. Guess what they said, "Sir, that'll be delivered to you between 10-14 business days." So here I am, approaching 2 months (probably more) with no usable TV, and complaining on a forum that will probably never be used or seen.
Yet those who are reading this and want to take action, I have proof of when the TV was picked up from my house, and also when the new one was dropped off (it was picked up on 06-23-2010).
What is the proper punishment for a company that has customer service as their least prominent characteristic? How does a company not get publicly shamed with hundreds of these complaints on this site alone? With such atrocious customer service, something needs to be done. The fact that this company got away with lying to their customer about the time elapsed to get the TV repaired is a crime as is. But the fact that my TV won't be fully functional until 10-14 business days from today, making it quadruple the elapsed time they told me on pickup day, is unbelievable.
I don't have quotes from them saying the elapsed time on my TV repair at any point of this malicious journey, but these are standard times, so if one just called them and asked how long is an average repair, you'd get what I claimed on this post.
Reviewed Aug. 6, 2010
I bought a 42" Samsung DLP last Oct 2008. It worked fine until 3 months ago. It just died all of a sudden with clicking sound & 3 lights blinking at the bottom. I called Samsung and the technician told me, if the lights are 3 lights blinking on the bottom right corner of the TV, 2 green on the right and 1 red on the left, then the lamp was busted. So I bought a new lamp at samsungparts.com for $129 and installed it. After less than 2 months, TV died again and same lights were just blinking.
I called samsungparts.com, they said in this case, the lamp is not the problem and they rold me to call 1-800-Samsung again. I called and was told to call local certified Samsung technician to check the TV. Technician came and charged me $85 just for the visit and look at the TV. He said maybe it's the ballast and I need to pay $413 for labor and parts since warranty was expired. I called 1-800-samsung again and complain for my dissatisfaction. Customer service put me on hold twice and then told me that someone will call me from Executive Customer Relations Dept within 1-2 business days to discuss my complain. Let's see if they will call and will try to help out. Anyhow, I will not buy Samsung product again.
Reviewed Aug. 5, 2010
I purchased a Samsung HP-T4254 42-inch Plasma TV in October 2007. It has now started turning itself on and off and will not start up. I am not under the Samsung warranty any longer. I have heard that the power supply board might be responsible or maybe a capacitor. The only local repair place in my area is Sears. The TV does not have extended warranty so it looks like I'm going to be paying a great deal of money just to have someone come to the house to investigate.
Reviewed Aug. 5, 2010
My Samsung 40 inch LCD is 2 years old. It now takes 4 or 5 attempts to turn it on. Sometimes it keeps turning on and off by itself, and sometimes I have to turn it on 4 times before it stays on. It’s frustrating and disappointing. Like others, I think I'll just buy a different product instead of waiting and spending money on repairs.
Reviewed Aug. 5, 2010
After two years, the TV started to have little white spots appear on the screen. It cost us $ 496.54 to have it repaired. Since then, we heard that there is a recall on the product and would like on refund on the money we spent to have the TV repaired.
Reviewed Aug. 5, 2010
We have purchased several Samsung products over the years including our refrigerator, stove, microwave and two TVs. One of the TVs we purchased, a 40" LCD began taking several minutes to power on and had an annoying clicking sound during the time it took to finally power on. After a few weeks, the TV completely quit working and it is out of warranty. From what I have read about this issue, it looks like Samsung is unwilling to admit that there is an issue and take care of their customers. No more Samsung products for our household.
Reviewed Aug. 4, 2010
My Samsung LCD TV (Model #LN40A550P3FXZA) was purchased on 08/09/2008. It started to have problems on 07/26/2010 with the TV powering on. I called Samsung service and they couldn't help me because the TV is not under warranty. They directed me to call an authorized service company for service. In searching the internet, I found the it's the bad capacitor problem. I opened the back of the TV, inspected the Power PCB and found four capacitors leaking and swollen. I tried to order a power board which is Samsung part #BN44-00197A. I was told by Samsung parts that this part is on national backorder. Another parts supplier said it is a discontinued part. I tried to find a replacement or compatible part that maybe Samsung had corrected the problem, no good.
On 08/04/2010, the TV stopped working so I decided to replace the capacitors myself to fix the problem. It took under one hour to replace them and at a cost under $10. Replacement of these capacitors corrected my problem with my TV, but not my problem with Samsung. This problem should not happened to a 2-year old TV. I own other TVs which are over 15 years old and never had a problem. It appears that this problem is worldwide and Samsung appears to be ignoring it. There is no reason why you should not be able to purchase a replacement part for a two year old TV. Unless this problem is so great that Samsung can't meet the demand for this part. Samsung should have to answer why this is happening and be made to correct the problem.
Reviewed Aug. 3, 2010
I purchased a a Samsung 56 dlp 1080 HDTV. I purchased an extended warranty for 149.00 to cover my set. I bought the set Feb 6 2008 TV blacked out. Called repair, I was told lamp was gone after 10,000 hours. I asked How do you know Samsung. Can't tell you how long it takes to burn out the protection plan new can't tell but nobody want to pay. After came across this web site by putting in Samsung recalls and there are so many complaints with the same problem. How do these companies get away with this? I have a black TV with a 19 inch sitting in front of it. This not a good look when you have company.
Reviewed Aug. 3, 2010
I purchased a Samsung 37-inch LCD TV on January 29, 2009. Last night the TV just shut off while I was watching it. The standby light is not lit (red). I unplugged it from the strip and plugged it directly into the wall to no avail. I even tried the power cord from the other Samsung TV I have and nothing. I contacted Samsung and they stated that the TV is out of warranty and I will have to pay for the repair. I am about to get laid off in September due to a reduction in the workforce and I cannot afford to buy a new TV. I have researched the matter online and was stunned to see how many people have the exact same or similar issue.
Reviewed Aug. 2, 2010
I purchased a 42" plasma TV (Samsung Model #PN42A450) from Best Buy on Sept. 1, 2008. Last week, while watching TV, it suddenly lost both picture and sound. The only noise was a constant clicking noise, as if it were trying to turn itself back on. I tried to turn it back on with the remote and then with the power button on the TV. I also tried to unplug and replug to "reboot" it. Nothing has worked. As long as it is plugged in, we get the clicking noise.
The Samsung rep said that plasmas are not covered with their extended help. He claimed that they do not have the same problem as the LCD TVs. But from what I read here, plasmas are having the exact same symptoms as the LCDs. I will try to have the class action suit extended to cover plasma TVs, too. When you post, please be sure to note if your TV is a plasma or an LCD.
Reviewed Aug. 2, 2010
I purchased my Samsung TV less than 3 years ago. It now has the "Samsung click" problem where it will take several minutes to turn on. I contacted Samsung and they told me that my model was not affected by this issue and will not take responsibility for their defective products they keep selling to consumers. It is a well known issue that after a while the capacitors go bad in Samsung TVs and they are unwilling to do the right thing.
Reviewed Aug. 2, 2010
The capacitor of my Samsung LCD TV had to be changed. Needless to say, it was no longer under warranty and Samsung said my model and serial# was not part of the ones that they identified as having capacitor problems with. They asked me to send a letter to Samsung Corporate Office of the President 7th floor, Challenger Rd, Ridgefield Park, NJ 07660. Which I did. I think we should flood his office with complain letters! $300 repair cost.
Reviewed Aug. 2, 2010
We purchased a 42" Samsung Plasma TV in February of 2008. This week, it began clicking on/off. Research from several sites show this is a capacitor issue and is widespread for both LCD & Plasmas. My brother-in-law works for Best Buy, and he knows how to obtain the capacitors and replace them for us, so we're not out any money other than the approx. $20 for the capacitors. However, I contacted Samsung on 8/2/10 and asked about the recall dates, just to see if maybe our TV was covered. They absolutely deny any recall has been issued for TVs at all. I asked to speak to a higher level CSR and was ignored; instead the rep asked if I had the TV plugged directly into the wall. I think it is extremely poor customer service not to admit that your company produced a substandard product, and lie about having a recall on a product to avoid repairing your product. Shame on you, Samsung! You get an F for customer service!
Reviewed Aug. 2, 2010
I bought my 46" Samsung LCD HDTV from Best Buy about 2.5 years ago. Now, it won't turn on and it just makes a clicking noise. Considering how much these things cost, it's a bit crazy that they break down so quickly. I'm amazed to see that this is such a common problem and that Samsung refuses to fix TVs that are out of warranty. Following a blog post, I opened the back of the TV and saw that one of the capacitors had swelled and leaked (there was some black tar on top). Now I know what the problem is, but fixing it is going to be tricky.
Reviewed Aug. 2, 2010
We purchased a Samsung 40-inch LCD HDTV (Black) on November 2008 and installed it in a cabinet as it sits now. In Jan 2009 (two months out of warranty), when first turning it on, the right side screen is distorted with vertical lines but would clear up in 15 minutes. Now it appears dark, still distorted on the right, sometimes three red lines will appear, and sometimes with white between them. And it does not clear up.
I want to throw it as far as I can! Instead, after reading all the complaints, I think we should personally take them to NJ and deliver them back to Samsung headquarters! Never buy Samsung!
Reviewed Aug. 2, 2010
This is my 2nd post on my Samsung LCD 52" TV. It was bought on June 11th of last year and it started turning on and off just three weeks out of its year warranty. Samsung at first tried to give us the same ** about being out of the warranty. Then they told us they would give us a 90-day warranty and fix the TV. It is now going on 3 1/2 weeks and still waiting on the repair. The last word from the repair shop is they're waiting on the 2nd board that Samsung ordered to come in. Two boards were ordered for the TV but no one has been out to look at the TV.
I would say to everyone, spread the word not to by Samsung products. They are not worth the money or time.
Reviewed Aug. 1, 2010
I have a Samsung TV model LN32A450C1DXZA. I had it for a year and a half and I get sound but no picture.
Reviewed Aug. 1, 2010
Purchased TV on 12/29/09. On 07/11/10, while watching TV for 15 min, TV started showing lines then TV screen turned black, only audio was left. Contacted Samsung online for repairs. Faxed receipt of purchase next day, as TV is under warranty. Repairman came out end of week, after contacting Samsung four times for repairs, never physically inspected TV. Only took 2 photos. Contacted my Samsung and advised that I physically damaged my 6 mon old TV. Stated to them, that TV had no damaged, was never dropped, nothing thrown at it, not a dent scratch or blemish on TV.
Was then told by exec to submit photos for review. Did as stated, emailing photos of TV off, which shows not one damage to the external screen and TV on which shows damage to the internal LCD screen. You only see damage when TV is on, not off. TV is in perfect physical shape. Contacted again and told same thing, I caused physical damage and there was a point of impact. Pleaded my case, stating how could I damage TV while sitting down and watching it. This occurred 15 minutes into my turning on the TV, a TV which looks brand new. Only used the TV 10 hours a week maximum. I advised that my husband who is an electrical engineer believes that there was thermal expansion in the board of the TV and that all damage is internal.
Again, they told me they would send to management for review. Contacted by management and told the same thing. This is utterly ridiculous that Samsung is not taking responsibility for a defect in their product. Contacted the repair person who stated that Samsung advised him to only take photos of TV. When I asked Samsung to send out another repair person to inspect TV, I was denied. Repairman stated Samsung is the only one who can declare physical damage of TV, by a photo nonetheless. I am very frustrated and feel that Samsung is deceiving the consumer and not living up to its warranty with a defective product.
Reviewed July 31, 2010
I bought the Samsung LN52A650 52" LCD TV. I have had the TV for 15 months, and it just keeps turning on and off. It won't stop doing this until I actually unplug it. I took it to two different television repair men (one of which was on the Samsung website) and neither of them knew how to fix it. They both just said the capacitors are fine.
Reviewed July 31, 2010
After three years, my Samsung 40" just died. It started a few months ago. It kept on taking 2-3 minutes to start. This occurred after the TV was just off for 5 minutes. Now, it’s just dead and the clicking continues. It drives you crazy. You have to disconnect the TV in order to get the clicking to stop. I called Samsung and while they admit these issues exist, it's with a different production date; so stuff consumer must pay. How ridiculous. They know it, but they refuse to fix it. I paid $1600 for this TV at Circuit City, and after 3 years I may have to throw it away.
Reviewed July 31, 2010
I have a Samsung DLP TV that is 4 years old & a Samsung LCD TV that is less than 2 years old. The DLP has been making a loud buzzing sound while the LCD has a black screen & the power indicator light is blinking. Samsung's customer support was not able to diagnose either problem, couldn't give even a rough idea of how much it would cost to repair the TVs. After taking all my information, they told me they would have to send someone to my house. I asked if they could give me an idea of what this may cost since I paid about $4000 for both TVs and it wasn't that long ago. I was put on hold for several minutes before getting disconnected. Now, both TVs are not working after spending over $4000 for these TVs in the last 2-4 years. To note, my Sony had a beautiful picture and lasted more than 20 years.
Reviewed July 31, 2010
The model HP-S5053 Samsung Plasma HDTV I bought new in Sept 06 for over $3100. The picture just went black. I expected way better. The Zenith in my garage is over 25 years old and works fine I have 2 other TV's that are well over a dozen years old and I paid $50 each used! My experience with electronic repairs has been that rarely have the repairs been long lasting. Usually, the part that goes bad has been ruined by an out of spec part "upstream" and the new part will go bad again in short order. I am going to have to cut my losses and buy a new TV instead of the new living room furniture we need. Made in Mexico under a Korean name!
Reviewed July 31, 2010
I own a Samsung LCD TV 32", bought June 10, 2008, and two days ago it stopped working. It simply won't turn on whatsoever. This is unacceptable considering that I have another TV that is still working and have owned it since 1992. Looking at the consumer affairs website, I see many many other people have similar problems and I think that Samsung should be investigated, or at least put out a recall and refund or fix their defective products. Thank you.
Reviewed July 30, 2010
In July 2007, we purchased a Samsung 42" TV model T4254 DLP television. In July 2010, while the picture was still great, it started having issues with the TV shutting on and off by itself. After a few days of this, the TV will not stay on for more than 1 minute and then it starts shutting on/off. I called Samsung and while they acknowledge this exact problem on LCD TV and have issued a recall for those, this Plasma TV with the same issue is not under recall. I was told they have not heard of the issue with the Plasma TVs. However, it is well documented all over the internet that others have had problems.
I am very disappointed that my 3-year old TV that has a great picture is basically a piece of junk. Samsung offered me nothing other than to send a tech out (at my expense) to see about the issue. Estimates I got from making phone calls range from $200-$400. I doubt I will get it repaired as I can buy a new TV for just a bit more. I will never buy another Samsung product again. Please beware, the products are poor and the support is worse. I estimate that the TV cost me $2,000 just 3 years ago. I am now in the market for a new TV, which will cost me around $1,200.
Reviewed July 30, 2010
The newly bought 40" LCD was to be table-mounted. But the stand doesn't fit into the LCD. A complaint has been made, but there's no response. What am I going to do with the LCD. My home doesn't have wall-mount provision. The LCD is being kept without use.
Reviewed July 30, 2010
I bought a 46" LCD TV in January of 2009 for $1400. In January 2010, the TV would be dark and flicker on the right half of the screen when you turn it on. Luck had it that I registered it online and received an extra 3 months warranty. A serviceman told us the panel was bad and it would need to be replaced. In March, he replaced the front TV panel. It is now July and it's doing the same thing on the left side. I contacted Samsung and let them know the new panel is bad after only 3 1/2 months. I was told I should have it checked but I would have to pay for it since it is out of warranty. I can't believe these panels only last a couple of months. The repairman told me it would cost about $1000 to fix. I guess I will be buying another TV. It won't be a Samsung.
Reviewed July 29, 2010
I have a 3 year old Samsung DLP television that started having picture issues at the beginning of July 2010. I have read similar complaints on line that are common to the Samsung DLP TVs due to a quality issue with the "digital board" BP94-02084A. This issue is well publicized in TV home theater repair forums like the Samsung Forum on CNET and TV Forums.com. Several of the contributing parties to these forums are Samsung repair technicians. That being the case, I called the Samsung help number on 7/20/10 and to my disappointment they would not acknowledge that this was a reported problem or offer any support to resolve the issue.
When I reviewed Samsung's website, I was surprised that there was no information about the reliability issue with the digital board. This TV is only 3 years old and already needs a major repair that will cost in excess of $600.00 while the 36 RCA TV I have owned for over 15 years is still functioning fine without 1 problem. I sent an email to their support group via Samsung.com and never got a response. In addition, I have read that a lot of other customers have received the same lack of support from Samsung. I will never buy a product from Samsung again due to their poor reliability and the fact that they won't stand behind their product. My next purchase will be from Sony. Learned a lesson the hard way.
Reviewed July 28, 2010
I bought a new Samsung TV, model # LN40A630MIF. After few months with little use since I am most of the time with overseas assignments, the TV stopped working. I called Samsung customer service and they sent a technician from Virginia Electronics. The technician replaced the power supply. Shortly after, I was overseas on a new assignment. After I returned home, I turned on the TV (a couple of weeks ago) and the image was black, and colors were not showing. I contacted Samsung customer service. They sent the again a Virginia Electronics technician. He said that the LCD panel needed to be replaced. In total, I have used the TV probably 10 times and it broke twice already.
Samsung is selling bad products and they should be accountable for this. I contacted the customer service to get a refund of my money and they said that before considering a refund, the TV had to break many times! Of course, the guarantee runs off with time. I was cheated by Samsung and they are not assuming responsibility for selling defective products! Please help stop Samsung lying to the public and stealing money from people that trusted their brand.
Reviewed July 28, 2010
I bought a Samsung LN46A500 on January 25, 2009 and on July 5, 2010 it stopped displaying a picture. Not 4 months out of warranty. There was still sound but the picture would come on for a few seconds, then dim, then disappear. The technician said it needs a new inverter board and that I'm lucky it's not a bad panel.
Reviewed July 27, 2010
I own a 46" LCD tv Samsung LNT4661FX/XAC which I bought on 18/04/08. Just a little over a year of owning it, a white stitch appeared top to bottom on the right side of the screen, bordering the full screen mode. Not interfering with the picture, so its not that bad. Just after the second year of owning it on 20/04/10, the whole right side of the screen and just past halfway started to shake up and down doubling the picture and three lines go through the screen horizontally dividing the screen into quarters. the lines are more pronounced on the right side and fade half way all the way to the left side.
I am absolutely outraged that, what was supposed to be one of the top of the line brand names only lasted a year before something went wrong. It basically cost me $800 a year for a TV since I paid $1600. My fiance and I called Samsung at different times, and both times they said there's nothing they could do. When we asked to talk to the manager and/or supervisor they said that they were too busy. After insisting to talk to a person in charge he said that he (Ansley) would leave a message for the manager (Angela) to call back. They told us for only half an hour, it's been two weeks since we last called. I also let them know that I own a Samsung computer monitor ($350) and a Samsung laptop ($1800) but then he chuckled at me! I USED to think very highly of Samsung before they kicked me to the curb. I will never buy another Samsung product ever again, and I will tell everyone I know about my experience with them.
Reviewed July 27, 2010
I purchased a Samsung 40" LCD TV 2 1/2 years ago and recently started experiencing the repeated clicking noise before it would turn on. During the repeated clicking I could not turn off the TV. I called Samsung about the problem and was told the TV is out of warranty and I would be responsible for the repairs. I searched the internet and found this site which contained many people with the same complaint. I found this one complaint which mentioned a you tube video that instructed a "how to" to fix the clicking problem. I am an unemployed accountant and decided to try and fix it. It worked! I am disappointed with Samsung on their unwillingness to fix this known problem. We all have invested our hard earned money in a product we expected to last much longer than what these TVs are lasting. I have decided to become a good Samaritan and offer to help those who may have decided to simply replace the TV instead of dealing with the high cost of repairs.
Reviewed July 27, 2010
Have a Samsung 32" LCD TV that started having power issues. I had to hold the power button for 10 seconds to get the TV to come on. Now it will power up for anything. Called Samsung, spoke with Lynn she said TV is out of warranty. Now I have a boat anchor in my sun room. Never buy Samsung again, anything.
Reviewed July 27, 2010
With regards to Samsung power supply and capacitor problems, wouldn't it be easy and great customer relations for the retail store technicians to tripe save the capacitor before selling the TV? An agreement probably could be reached with Samsung about warranties. Samsung's reputation would soar with more satisfied customers.
Reviewed July 27, 2010
Purchased my Samsung LN-T4665F 46 inch LCD TV in May 2007. In Dec/2009 started clicking and the LCD screen displayed hundredths of different colored pixels, had several bad capacitors replaced which fixed that problem. Now in July/2010, my screen went blue/green completely and had the motherboard replaced. Called Samsung about these problems, but they seem to be in denial mode. Wondering what's next to go? One thing for sure, I won't be considering Samsung products for purchase anytime soon!
Reviewed July 26, 2010
52" Samsung LCD purchased in December 2009 began experiencing intermittent picture distortions around February 2010. Finally ended up calling a tech after the issue became more frequent. Tech replaced tcon board for a total cost to me of $275. Picture is okay now but based on other online chatter, I am skeptical for how long.
Reviewed July 26, 2010
I purchased a 50" Plasma on 10/21/08 from Stereo Advantage for $1100, which was a great deal. Approximately a month ago, I turned the TV on in the morning and heard something pop and then a two inch vertical black line appeared. I was unable to find the receipt so it took me about a month to get from place of purchase. I had the labor warranty so had to drop of the TV at the service center and was told parts price to fix is $490.00, half the purchase price. Less than two years old and the panel board went.
I called Samsung directly to see if they stood by their product and off course got know where. How frustrating and disappointed that a brand name is built so badly and they do not care about the consumer at all. Would never purchase and will let everyone know the poor customer service and the terrible products. You can't help but think that they purposely make products this poorly so they get more money from is when they have to get fixed. After reading everyone's posts TV problems happen right after the one year is up. Hope a class action is filed soon so all of us consumers can get our money-back. What a shame that off brands is now better than Samsung. Have to replace part that is out of warranty $500.00.
Reviewed July 26, 2010
We have a 46" Samsung LCD TV that has been clicking but not turning on. It’s the same problem that I have read about on this site. We contacted Samsung. They told us that the manufacturing date on our TV was a month too early to be covered by the recall. It seems to me that if our TV is doing the same thing as the TVs that are being recalled, they need to change the recall date because obviously this is their fault. Not only our TV, but also the Samsung blu-ray player that we bought was faulty right out of the box. We should have stuck with Sony.
Reviewed July 26, 2010
I bought a Samsung 46" LCD (Model LN-T4669F) in February ‘08 from Best Buy. I paid $2500. About two weeks ago, it started turning on and off when initially powered. I thought it was my Harmony Universal remote so I spent hours reprogramming it. Finally, I googled it and found this website. I was so disappointed to find out that there are hundreds, if not thousands, of consumers with the same problem. I called Samsung tonight (7/25/10) and they told me the same thing others have posted, to plug it directly into the wall outlet. I did that and it turned right back on.
But it has been coming right back on after being on for a while. I have only had the on/off problem if the TV has been off for a couple of hours. Thankfully, I had read the blogs before calling Samsung and asked about the problem. The service rep said that this TV model was covered. They told me before they can send a repair tech out, I would have to wait and see if the problem continues. I will send another post tomorrow after I see if it continues.
Reviewed July 25, 2010
After some researching and reading several postings on this site, I thought I was going to need to repair my, Samsung LCD TV model# LN52A750R1FXZA, myself. So I love my TV and decided to call Samsung to find out about a replacement part and how much it would cost. If it was not too expensive I would then purchase it and replace it myself and then try my hand at changing the capacitors on the old part for a spare. It turns out that Samsung is sending out a Tech to repair my TV absolutely free. I was informed that this free repair is only for certain models and that the new part would not have the faulty capacitors! So I suggest that anyone with this problem to your Samsung TV, call Samsung before you do anything else! Good luck to all of you!
Reviewed July 25, 2010
The TV (model LNT5265F) was purchased in November, 2006. In November, 2009, we began experiencing problems with the TV not turning on. The TV would make clicking sounds as if it was trying to turn on, but it would take several minutes with various attempts to have it come on. We would unplug and the TV and re-plug to get it to come on. When the TV would finally come on, we had problems with red and purple dots in the picture. Turning the TV on and off and back on again would resolve this problem after several attempts. In mid July, 2010, the TV turned off and I have not been able to get it on again.
I contacted Samsung through their chat service and the Rep by the name of Vega ** made several suggestions to have the TV come back on, i.e., to plug the TV into a direct power source rather than into a power surge protector, plug the TV into another power outlet. None of his suggestions worked. He told me that I should contact Samsung service to have a onetime service call to confirm that the problem with one that they had experienced with other TV's.
On 7/23/10, I contacted Samsung and spoke to Gail. She stated that she read the chat history with Vega ** and would have someone in my area contact me. The Samsung Field Manager, Wes **, contacted me the same day to make an appointment. He told me that it was not indicated that Samsung would send someone free of charge as Vega ** had indicated. Wes ** suggested I re-contact Samsung to confirm that there would be no charge. I called their service line and spoke with Lanica who indicated that my particular model was not on the list of models that had experienced this problem and that they would not authorize a "no charge" visit. I requested to speak to a supervisor and was told that there was not a supervisor on the floor. She was short with me and said that the supervisor would give me the same information that she was giving me. I requested to have a supervisor contact me. It is now 7/25/10, and I have yet to receive a return call.
Reviewed July 25, 2010
Sadly, I seem to be just another consumer at the mercy of Samsung's poorly engineered LCDs. About two years ago I purchased a 46-inch LCD hoping that this television would last me for some time. The model is LNT4661FX/XAA and of course, the trouble started just outside the time of the warranty. The television began to develop a doubling on its right side. After a short time, it would end but over the last four months, it has continued to become worse. After consulting the company, they referred me to a repair facility that sent a technician to the house. He opened the back of the set, said it might be a board about to burn out. He could offer no other advice and suggested that even if I spend another $400 in parts and labor, the TV might not work. It is a very disappointing and I’m wondering if there are enough troubles to file a class action suit against Samsung.
Reviewed July 22, 2010
I purchased a 40-inch Samsung LCD 2.5 years ago. My father-in-law purchased the same exact model the same exact day. They both started the clicking when you tried to turn it on within 2 weeks of each other. Now they both are dead. Something tells me this is a design flaw or a bad part that Samsung needs to address.
Reviewed July 22, 2010
I paid $3200 for a Samsung 46" TV 18 months ago. I was told it was in-home service and I was given a warranty card to prove such. It has stopped turning on, same as all the others here. It was taking longer and longer.
Anyway, it finally stopped, service came to pick it up, with no cover and a wooden frame to sit the television on, to travel 28km on rough dirt roads. I wouldn't let them take it like that so they were going to leave and I stated I had all original packing and Dunstan's TV service stated that was always better and we packed. It came back in the record time, a few scratches but okay.
Then, six months later, same thing again! This time it came back a mess. It wasn't packed properly and the screen protector bag was torn, with the television covered in dust scratches, all over the set marks on screen because Dunstan's TV service was too lazy and uncaring to pack it up properly! I rang Samsung, they said it's in-home service and they would have to come back and clean the setup! That didn't happen. The piano finish is scratched.
I've asked them to send a new screen cover because we all know it will keep doing this, but they don't even answer my calls or emails and you read the complaints on sites like this. It's a real disgrace Samsung doesn't care about these thousands of TVs that are all having the same problems! How come nobody can do anything? Don't buy their products! You'll be sorry!
Reviewed July 22, 2010
I bought a Samsung 52" LCD TV 12 1/2 months ago and it’s not like it's doing most of the ones I have read about. It is turning on and off by itself. I called the 800 number and they said that this is something new to them. We could pay for the service, call given, it's out of warranty. Not very one is happy with this TV or Samsung. It has a very nice black frame on my wall now.
Reviewed July 21, 2010
My Samsung lnt4661f TV has no picture and has sound. The TV has vertical lines, grid-like going through it. I have done all the troubleshooting Samsung recommended. Plus, I have researched extensively on the internet about the 1000's of people who are experiencing the same problems. I paid $3000 for this TV three years ago and I expect it to last. I have talked to a Samsung supervisor and they told me they are not aware of this problem, even though I gave them links to the class action lawsuit and forums of people complaining. I have joined a class action lawsuit. Samsung has not offered to fix the problem at their cost and I refuse to pay for it.
Reviewed July 21, 2010
I have the same problem with my Samsung LCD clicking on and off and finally turning on. The TV is also losing picture and sound for 2 seconds almost every minute. I don't know how long it'll last. Samsung consumer affairs said I missed the cut-off by one month! It seems if there is a problem before and beyond the date they claim, it should be acknowledged and fixed
Reviewed July 21, 2010
I purchased the latest 55" Samsung LED set from Best Buy very late in 2009 for around $3,000. Very early in 2010, Samsung announced their 3D models for the same price. I have asked Samsung over 5 times if there is going to be a 3D conversion kit for this set and if not, how they had the nerve to force almost full retail on me for a set they knew was going to be obsoleted in just a couple months and replaced with the 3D models for the same price. I have heard nothing but I still get the my Samsung email pitches by email which are really grating on me.
Reviewed July 20, 2010
I bought a Samsung LCD TV in June of 2007 (Model: LNt4042HX/XAA / AHSM3CSP600969H). It continuously cycles on and off. I called Samsung and they told me that it was covered under the recall and then gave me a number for the TV repair man they use. When I called, they said that my TV was not, in fact, covered because it wasn't manufactured after October of 2007. I will never buy another Samsung product again due to their lack of dealing with their mistake. They should fix any and all of their TVs made with the defective part. They are no better than a car salesman selling you a lemon.
Reviewed July 20, 2010
My 40" Samsung TV recently started to click on and off when powered on. When I called the 1-800 number, after a long wait, I got connected to customer service and they finally admitted a problem with the power capacitor on all LN series. It will cost $500 to repair.
Reviewed July 20, 2010
I have the same problem of the TV turning on and off! Anyone got a solution from Samsung?
Reviewed July 20, 2010
I bought the TV maybe 3 years ago. It’s a 57-inch DLP with stand over 2,400 dollars. I called Samsung about brightness failing. They said it was the lamp. So, I replaced it. Now the TV keeps shutting off by itself. I turned it back on 5 minutes later. Then, the TV shut off again. I took it to a repair shop. Samsung said they can’t tell me what the problem was. 90 dollars later, they just cleaned it out. I took it back home. It worked for 2 days and the same thing happened. I’m out of work. I can barely pay my mortgage and now I’m sitting here with no TV.
I called Samsung. They don’t know what the problem was, they never heard of it before, and then I heard laughing in the back ground. I got chest pains after the call and had to lie down. I don’t have insurance to go to the hospital. Otherwise, I would have. I’m so sickened for being a fool with this product and Best Buy. I talked highly about this product. So now I’m selling my motorcycle and thinking about buying a Sony. I don’t know what to do. I’m so depressed now.
Reviewed July 18, 2010
I just purchased a factory refurbished Samsung 52-inch TV (Model# LN62A550). It didn't work from day one. After half an hour, it clicks on and off. This power cycling is a well-known problem. Samsung customer service was useless and pretended to not even know about the problem. Seriously? There are thousands of complaints about this all over the internet. Samsung needs to get it together and fix this issue. This is my first Samsung purchase and it will also be my last.
Reviewed July 17, 2010
I bought my Samsung 40" LCD about 2-1/2 years ago. Shortly after the warranty period, it started to have problems--It would click on and off sometimes for 5 minutes before it finally stayed on. Then a couple of months ago, it started having sound problems (a real scratchy sound). If I turned the TV off for a minute or two and on again, it would be ok. Except sometimes, it would go through the "click on, click off" stage again. Watching TV is an ordeal. For the past 2 days, the sound is permanently scratchy. I guess I'll get a new TV, but it sure won't be a Samsung.
Reviewed July 17, 2010
I purchased a Samsung Plasma display television in June, 2007, model HP-T4254. I had been experiencing random on/off problems during the three years. On July 16, 2001, I was watching TV and the set turned off, made loud noise and blue flash from the back of the TV. The set would not turn back on and just kept making a clicking noise. If this is a known problem with LCD televisions and the the same parts are used in the plasma televisions, why will Samsung not cover all products made with defective materials. Is it not Samsung's obligation to society to take pride in their product and support their customers when known defects cause loss. I would welcome a response from Samsung.
I would purchase Samsung again, only if they prove this issue has been resolved in all of their products. I have been given an estimate of $500.00 plus to repair the television. I notice on Samsung's website that you can purchase a new 42" plasma television for $599.99.
Reviewed July 16, 2010
I have a Samsung 42 inch Plasma TV dated June 2007 that is affected by the capacitor issue. It will turn on for a few seconds then shuts off, turns on again once sometimes, then remains off and clicks until I unplug it from the wall. I saw a post here stating that this was a known issue and that Samsung will fix it. I called the US Customer Support Center and was told that the known issue is only acknowledged and therefore covered by Samsung on the LCD models and my plasma display is not covered. The repair costs are estimated at $500! I'm not sure what I'm going to do about this but I hope Samsung changes their policy on this and covers the plasmas.
Reviewed July 16, 2010
I purchased a Samsung LCD S4051D TV and just after the warranty expired, the TV set will click on and off at start up. The set will also click on and off without even hitting the remote. I called the Samsung representative and he said since you are out of warranty period, he can only refer me to a repair shop, and this problem has occurred throughout other models off the record.
After calling several TV repair representatives, this problem with Samsung TVs is a regular occurrence. It will run me over $350-$700 to fix. I believe Samsung is well aware of these problems after reviewing all the website complaints and TV repair shops in my area.
Reviewed July 15, 2010
I bought a Samsung LCD Series 5/550 42-inch TV in May 2008 and it won't turn on. It is now July 2010. Samsung only covers a 1-year warranty. I have talked to their "customer service" and they want me to pay more money to have a technician come to my house to "look at it". I paid 1,200.00 dollars for this TV and it only lasted 2 years. I also bought a Samsung LED monitor for 400.00 dollars that broke in 4 months. Thank God, it was still under warranty or I'd have two broken and very expensive Samsung products.
I sent my monitor in and it took 6 weeks for them to figure out that even they couldn't fix it! So they sent me a new one which will probably break in the near future. What are the chances of buying two brand new products and having them both break in the same way. Samsung should recall all their products, refund people's money and start over. I will never buy a Samsung product or any affiliate product again. I was recently laid off from my job and these crooks want me to hand over what very little money I have to fix their mistake. I am extremely angry.
Reviewed July 15, 2010
On the last week of May 2010, My Samsung Series 6 650 (mod: LN46A650A1F) 46" LCD TV went completely out! Samsung said the problem was with some capacitors and they would have it fixed at no charge. I had it fixed and it worked just like new for about 7 weeks. Today, 15th of July, it is completely dead. No video. I called the electronics repair shop that Samsung referred me to and they said that it will cost me between 300 and 500 dollars to fix.
Reviewed July 15, 2010
Like many others, we had the problem with the power supply on a 2007 40" Samsung LCD TV set. The TV was switching on and off by itself. The resolution could not have been nicer or more to our satisfaction. We called the 800 number. The local Samsung repair person was at the house the next day, took the defective board to the shop that morning and returned it fully repaired the same day. All at no charge.
Reviewed July 15, 2010
We purchased a Samsung 40" 1080p LCD TV in July 2007. We began having the delayed start-up with clicks that many people have described a few months ago. We also had a rainbow of vertical lines when the TV came on that would resolve if we turn it off and back on again. But that could take another 10 minutes. Needless to say, it became quite a process to turn on the TV. We took the advice found in some other comments on this website and called the 1-800 Samsung number. The representative was very nice and gave us the info we needed to have a serviceman come out and fix our TV for free (one-time only) despite being outside the warranty time frame.
I'm happy to say that the serviceman was competent and professional, and our TV was fixed within 2 days of our phone call to Samsung. The problem was the capacitors other consumers mentioned. I think 3 of our 5 were broken. The TV now works perfect. Perhaps, Samsung is now realizing the breadth of this problem and is being more consumer focused than some others found in earlier attempts to have their TVs repaired.
Reviewed July 15, 2010
The power supply must be bad. It takes longer and longer to power on with a clicking sound while warming up. Currently, it takes 3-5 minutes to turn on. This is not worth repairing as it will, no doubt, cost hundreds, $1,000 to replace.
Reviewed July 14, 2010
I purchased a TV to use a monitor for a few months, a Samsung model LN19C350D1DXZA. It is 40 days old and has no more than 20 hours of use. It doesn't come on at all. There are no lights, nothing. Samsung said it's past the one year warranty. I said the serial number label says it was made in February 2010. How can it be past the one year warranty when this is only July? Now I have to fax my purchase receipt to them.
Reviewed July 13, 2010
I need to update my filing please:
I did not take the offer. I felt that if Samsung was willing to lose their future business, my customer loyalty and their reputation with me for $100 then I would need to contact my attorney. I could not believe that a multi-billion dollar company was trying to squeeze me for $100 over their defective product. It just felt cheap and sleazy frankly.
I will be filing suit against both Samsung and Best Buy for this problem which really shouldn't have gotten this far. The name "Samsung" and "customer service" are mutually exclusive terms, in my opinion.
Reviewed July 13, 2010
I, like countless others, have been reading about, "have a defective Samsung LCD TV." Mine is a 46" model LN-T4661F S and it is now having difficulty turning on. My symptoms are exactly as many others have described, and I now realize that my TV will soon quit functioning. Samsung has a completely defective product line and has likely known about this for some time. Consumers should be reimbursed!
Reviewed July 13, 2010
I purchased a Samsung flat panel T.V. ; 32" LN32A540P2D; only 2 years ago. Within the last few weeks, it has developed a periodic, loud 'buz' on every channel. I've switched out cable boxes twice, plugged it directly into the wall, (no power strip) and I still get the 'buz'. Calling Samsung Customer Service did nothing for me except to try and set up a repair with a local shop. I will never purchase another Samsung product!
Reviewed July 13, 2010
I purchased a Samsung TV HLR 5067 WAX/AXAA DLP. It has never worked right. It always takes forever to turn on, and sometimes, it turns itself off. Also, the screen is blurred, and some of the time, you can't even see a thing. I called Samsung, and they told me to unplug it then plug it back in. Sometimes that works, and sometimes, it doesn't. Why would you have to do that at all?!
This TV is in a guest room, so it isn't used much. When this happens, I get frustrated, and I call them only to have them drop my call or transfer me around. Then I just say forget it. Well now, we have a family staying with us, and again, I have to deal with this TV.
Samsung is the worst to deal with; they can't find where I have ever called about this problem. They said they have never heard of this before, and now, they said it's out of warranty and there isn't anything they can do. Well, this is what I can do. I can never purchase their products again and tell everyone I can about the service or lack of it from their company. This was an expensive TV, and it's like new. But I don't know what else to do but throw it out.
Reviewed July 13, 2010
Thanks for your posts everyone. I realize now that I have suffered the same problems as leagues of other Samsung owners. I purchased a Samsung LNT5265F in June of 2007 to operate at the center of my home theater. For 2 years, it worked beautifully. About 6 - 8 months ago, I started experiencing the same on/off woes that others are describing. The TV went from a 1-2 minute power-up lag replete with clicks and Samsung start-up tones, leading to white, blue, or pink pixels stuck on screen, to a 12-hour on/off fiasco.
Finally, the TV has croaked, on/off cycling but never turning on for a day at a time. It forced me to unplug the set to stop the annoying (and misleading) start up tone. I too have recommended this and other Samsung TVs to friends and family. Now I am embarrassed. I assume this is the capacitor issue. And I think Samsung needs to formally address this manufacturer defect. I emailed Samsung service. The recommended authorized service centers all have terrible reviews on Yelp. I am nervous to be needlessly taken for $500. Has anyone else had success replacing the capacitors themselves? Thanks.
Reviewed July 12, 2010
A local authorized repair shop has told me that the display is finished and needs to be replaced entirely, at a cost over over $1000.
When I called Samsung 1-800 "Customer Support" to discuss this situation with them, the customer service rep took a very cold and condescending attitude towards me in terms of taking some responsibility for this unacceptable product performance, stating that it was simply out of warranty and she was "sorry" for the inconvenience. I explained my situation, and how I purchased a top-of-the line product from what I thought was a top-of-the line manufacturer to avoid precisely this sort of product performance, but the agent was completely disinterested.
I told her flat out that such a position was simply unacceptable, and I assured her that I would never purchase another Samsung product again.
I hope anyone reading this comes to the same conclusion.
Reviewed July 12, 2010
Like many other person who have purchased a Samsung LCD flat screen TV recently, I'm having the dreaded purple spots appear on my screen and waiting 5-7 minutes for the TV to power up. I have bought two of these sets and would like Samsung to step up to the plate and repair the problem set.
Reviewed July 11, 2010
Purchased a 61-inch TV. I’m having the same problem—TV turns off and I hear several clicks as it tries to turn on. I spent over 2300 hundreds dollar on this. And it’s still not fixed.
Reviewed July 11, 2010
I bought a 50" Samsung DLP TV from wal mart. Approximately a year after I purchased, the TV I began having to wait longer and longer when I attempted to turn it on. I can also hear a loud clicking sound. After doing a little research on the web, I learned this is not new to Samsung TV's. Samsung has agreed to fix some models but my serial no. is not included.
Reviewed July 11, 2010
I'm having the same problem with the timer light blinking and the clicking noise but the TVnever comes on, even after 3 hrs. I emailed Samsung today hoping I could get a one time free repair that a few of you lucky ones got, but they replied to me within 2 hrs telling me it is a power supply problem. I should unplug the TV & plug it back in again. I tried it and it doesn't work. They also noted, "it is not a common problem among their TVs." Do they need I email them the proof? Their nearest service center is in Arizona! I live in CA! I took the cover off & didn't find any "bulged" or "blown" capacitors. Should I still replace them & pray they work or call for TV repair?
Reviewed July 10, 2010
I noticed about two weeks ago that my Samsung LCD TV started taking longer to turn on and I would hear multiple clicking sounds. I went on the web and found many people with the same problem. There was a posting from July 9th and he called Samsung and is having the problem fixed for free. So I called them today and they are going to repair this problem for free only once. Hopefully, I will not have this problem again.
I paid over $2000.00 for my 46" LCD TV which I bought just over two years ago. I am not sure if I would buy a Samsung TV again, but if I can get several more years out of my soon to be repaired TV then I would consider another Samsung. For those who contacted Samsung in the past and was told that you have to pay for the repair yourself, I would now give them a call. You can reach Samsung, U.S.A. at 1-800-726-7864. You will need your model number and serial number.
Reviewed July 9, 2010
I had the problem with my Samsung TV not powering up and only clicking. I purchased it in 2008 and problem started in 2010. I called Samsung and explained the deal. They offered a one time repair at no charge. I think that is the right way to do business. I am proud of the way they handled my problem and will definitely look at Samsung for all of my electronics needs. Way to man up Samsung! Thanks.
Reviewed July 9, 2010
Well to start off, I bought a 61" DLP Samsung TV on 12/15/07. Everything was good until 9/23/09. The picture would go all kinds of colors. I called Samsung. At first they wouldn’t do anything for me. I had to call like 3 times before I got some that would help me. They sent me to a repair guy. He said there was nothing wrong with the TV.
To make a long story short, these are the dates they had my TV 9/23/09, 9/28/09, 11/4/09, 12/16/09, and 2/22/10. So finally, I asked Samsung to send my TV somewhere else and they did. The TV got fixed. They fixed it on 3/16/10. Well its 7/7/10 and now my TV will go black. I have sounds but no picture and I can't change the input or bring up the menu, nothing. I have to shut the TV off and just keep turning it off and on till the picture is back. So, I put it on DVD so I could see if it would do it on that and it did. So, I called Samsung and they wouldn’t do anything for me even though the TV is only 3 yrs old. We gave $2,000.00 for it and now it’s worthless to me.
I will never buy a Samsung ever. I went to go look at new TV's and I told the salesman right off don't even show me a Samsung because it will be a waste of your time. I will never buy a Samsung, it’s junk and I did let Samsung know that and more!
Reviewed July 8, 2010
This is my second post about Samsucks TVs. I purchased 2 units within the 6-month period, one a 46" and the other a 40" both top of the line at the time in 2007. About a year ago, my TOC (touch of class), yeah right, started the not turning on clicking noise and took 15 or 20 minutes to turn on. Now, my second started the same 2 days ago but takes longer than the other one to come on.
I guess I'm here again just to vent and let any lawyer know that I'm in for a class action against Samsung. As I said in my last post about 6 months ago, I don't even consider any Samsung product when looking for any kind of electronics. I bought a washer/dryer recently, thinking of a new refrigerator now, but won't even look at any Samsung item. So I guess, this is just my way of getting back at Samsucks. My neighbor just bought a complete package of new kitchen and laundry products probably about $10,000.00 worth of nice stuff and I convinced them not to consider Samsung and you know that they listened and didn't. Oh. the power of a good word.
Reviewed July 8, 2010
First, I had to send in the Samsung DVD sound system. I paid $160.00 and had to return it three times and it still does not work right. Now, the TV screen will not stay on, it just keeps clicking "trying" to turn on. It just went out completely and will not light up at all.
Reviewed July 8, 2010
Many people are facing a black screen and TV repair bills as soon as 3 months after purchase due to poorly engineered power on circuits. These are basically the same failures from 70's to current TVs that use super-cheap capacitors to boot up and commonly fail. The worst problem is the Samsung customer service who will supposedly have it replaced "for free" (the 10 cent part) but only by their one authorized vendor at a substantial $$$ service charge. Buyer beware.
Reviewed July 7, 2010
I bought a Samsung DLP in 2004. Within 30 days, the TV went out. I took it back to the store and got another new one. Within 3 months, that TV went out, and unfortunately, I wasn't able to replace it as it is beyond the store's 30 day policy. We had it fixed under the 1 year warranty that comes with the TV upon purchasing. We were able to and decided that the 5 year warranty was needed, so we purchased it. After fixing it up, we had a couple of good years. We had no problems with the TV.
In about 2007, the bulb was going out, so we contacted the warranty department and had it fixed. Within the month, it went out again. They fixed something different and about 5 to 6 months later, it went out another few times (3). We called to find out why they kept replacing the parts on the TV rather than the TV itself. They gave us some ** excuse. The warranty reads that if they replace a part more than a couple of times, they'll replace the TV. Well, to make a long story short, we bought the TV from Circuit City, and when they went out of business, a warranty company took over that area. Needless to say, we kept fantastic records, but the new warranty company didn't have anything beyond about 6 months.
They came and fixed it a year and a half ago. The warranty expired May 2009, and now, I'm having the same problems. I need to replace this TV now as I know it's been nothing but a problem since I got it, but I won't buy a Samsung or a warranty again.
Reviewed July 7, 2010
I purchased a Samsung HDTV in August of 2007, model LNT4665F 46" and the picture was beautiful. It was everything I ever wanted in a high definition TV. But at the end of June 2010, the picture gradually began to take longer and longer to come on. By June 28th, the picture died completely. All that would happen is the power switch would click on and off, with no picture. So I traveled the internet in search of a possible answer and sure enough, I found dozens of forums regarding various models of Samsung HDTVs with the same problem as mine. There were literally hundreds of people around the world that shelled out on the average $300-$1,000 to have their TV's repaired. Others just junked them.
But, it was when I went to YouTube that I found the definitive answer. It appears that Samsung had put in the wrong size capacitors on one of their circuit boards. Where there should have been 25 volt capacitors, they were only 10 volts. I viewed a small handful of videos showing what the burned out ones looked like (cone shaped at the end, where the good ones were flat). These videos also showed how easy it was to fix the problem. I then opened up the back of my TV and there they were. I had 3 of 7 of these capacitors that were burned out.
So I went on the internet and found an electronics store that sold them for $.35 each. I purchased them and by watching one of the videos, using a soldering gun, some solder and never having soldered anything before. I attempted to take out the bad 10 volt capacitors and replace them with the new 25 volt ones. After about 20 minutes, I did it. I prayed that this was the answer to my prayers. So I screwed the TV back together, plugged it in and sure enough, it worked like a charm. And today I have a my HDTV working perfectly once again.
For whatever reason, putting in the wrong voltage capacitors was a definite mistake. There is no reason that I can think of as to why they would do this. It is just a difference in the voltage of the capacitors that caused this problem. There were over 90,000 people who viewed just one of these YouTube videos. That leads me to believe that there could be hundreds of thousands of people around the world that have run into the same problem. Shame on you Samsung for causing such havoc for so many people. A simple adjustment could have saved your reputation, which I'm sure right now has gone way down!
Reviewed July 5, 2010
Samsung LN52A550P3FXZA TV will not come on or light up. It just clicks. I am reporting for a friend who owns the TV and will be making the repairs after I see it. After seeing many others with similar problems and reading some posts, I just wanted to clarify some things. Mainly about the Japanese parts and the TV being made in Mexico. Just because the TV was built or assembled in Mexico does not mean the parts were. The quality depends on the manufacturing. I would prefer "made in USA", but that's not always possible. From what I have read that actually makes sense from people that have repaired this problem is the engineering of the power supply and parts used.
As many people know, many things as well as electronics are not engineered or designed to last or for longevity anymore, but for dollars. Caps are usually the first to go especially if they are undersized. Whether it is made in Japan or Mexico, if it's overloaded, it will fail sooner. If it has the right ones, they last longer. The TV was most likely designed in Japan and the origin of the problem. That does not mean that all things from Japan are poorly designed or made and vice-versa.
Reviewed July 5, 2010
Samsung LN52A550P3FXZA TV will not come on or light up. It just clicks. I am reporting for a friend who owns the TV and will be making the repairs after I see it. After I saw many others with similar problems and reading some post, I just wanted to clarify some things. This is mainly about the Japanese parts and the TV being made in Mexico. Just because the TV was built or assembled in Mexico does not mean the parts were and the quality depends on the manufacturing. I would prefer made in USA but that's not always possible. From what I have read, that actually makes sense from people that have repaired it. This problem is the engineering of the power supply and parts used.
As many people know, many things as well as electronics are not engineered or designed to last or for longevity anymore but for bottom line, dollars. Caps are usually the first to go especially if they are undersized. Whether it is made in Japan or Mexico if is overloaded, it will fail sooner. If it has the right ones, they last longer. The TV was most likely designed in Japan and the origin of the problem. That does not mean that all things from Japan are poorly designed or made and vice-versa.
Reviewed July 5, 2010
I bought a 40-inch Samsung HD LCD TV about 3 years ago. The TV started taking a long time to turn on. It started off taking a minute, then two, five and eight. I looked online and found that this to be a common problem. I called Samsung and they said that it was not under warranty, so they could not help other than suggest a repairman at my cost. From reading online, this seems to be a huge problem. I called a local repairman and he said that he fixes 3 of these a week. It seems like a known issue that Samsung should address.
The TV is taking a long time to turn on. From reading online, it appears that it will eventually stop turning on all together. I paid around $1,400 for this TV.
Reviewed July 5, 2010
I am also a victim of the shoddy Samsung TV technology. My TV isn't clicking, but we have 3 lines going across it and from what I understand, the TV is dying. I don't want to pay hundreds of dollars for a TV I spent $1300, only 2 years ago (and of course, now out of warranty). Does anyone have any information about a class action lawsuit or how to get one started? I am appalled at the number of complaints on this website and Samsung should not be able to get away with this.
Reviewed July 5, 2010
My Samsung TV is 18 months old and I am experiencing the same problem as thousands of others. The TV will not come on and only clicks and pops. I have read many forums that suggest it is the capacitors. Samsung is denying any responsibility since I did not purchase an extended warranty. $1,600 dollars for 18 months of use and now it is junk! I think they should be renamed "Shamsung". They have ripped me off by using inferior parts and not admitting that there is a problem.
Reviewed July 5, 2010
LCD does not turn on. Spent $2000 for this TV and it last for 3 years. I see that this problem is persistent from all the complaints on the internet. There should be a recall to fix all of these problems, including those out of warranty.
Reviewed July 3, 2010
Like many comments here, our TV started clicking/popping after trying to turn it on. It started with about 4 clicks and then went to about 20 clicks each time we attempted to turn it on. I found instructions and a video on how to repair this problem on the internet. My husband followed the instructions and it works like a charm, no more clicking.
Reviewed July 1, 2010
I will join the thousands of consumers with my complaint about my Samsung 40" LCD HD TV, model # LNS4041FX/XAA. Starting out, it takes a long time for the picture to come on. Then, it went off completely and the clicking started. I went online to SamsungTVService.com and entered my zip code for the closest repair.
I received a call the next day, saying he could come out and replace the power supply for $250. I told him about all the complaints on this website, and he said the new boards have the same small capacitors as the original. He swaps those out with larger ones made in Japan in front of me and said he would give me a 1 year warranty on the power board. So, I had him come out (same day). He did exactly as stated,; removed the small parts that came on the new board and replaced them with larger ones made in Japan. He then gave me a written 1 year warranty.
The TV works fine. You could tell he knew what he was doing. He also explained why the problem occurred. He told me to look at the fine print on back of the TV, and sure enough, it was made in Mexico. It had cheaper parts. The company has a website, TVrepairfreeEstimate.com, and the website also states they that only use parts made in Japan. I will never make another purchase of this value without checking where the product is manufactured. I hope this helps others.
Reviewed July 1, 2010
We bought a $1500 Samsung LCD TV. Now 4 months outside the 1 year warranty, the TV is turning on and off by itself. From the looks of several comments online, this is a major complaint of several customers concerning the power supply going bad. If Samsung knows this is an issue with its TVs, why do they not fix them? This is the most expensive TV we have ever bought and now, it is going to cost at least $300.00 to fix. I have had Walmart brand of TVs last longer than this. I'm so disappointed in Samsung!
Reviewed June 30, 2010
My 32" LCD Samsung TV was stolen from their docks before it ever left Nashville and they never told me until they were en route to SLC. The driver told me it was missing and when I called the sales rep, he said that he had heard that it was stolen. Then when I filed a claim they only want to pay $78.00 as a replacement cost. I have no TV and no recourse.
Reviewed June 30, 2010
I have a Samsung 46" LCD TV that just went out of warranty. 40 or so vertical lines are running down the right side; sometimes it turns black which would be better than colored lines. I can't wait until I have a problem turning it on. I will never buy Samsung again.
Reviewed June 30, 2010
I purchased a 42 inch LCD TV 3 years ago and 3 weeks ago, it started taking longer and longer to turn on until it does not turn on at all anymore, just clicks and clicks. The same problem so many people are having and Samsung does not want to take responsibility. They were not helpful on the phone and gave me the name of a tech who has yet to call me back after I have called them three times. I even took time off of work to be home to meet them and they never showed. I will never buy a Samsung product again and I suggest you don't either. Loss of $1,500 of hard earned money for a TV that worked for only 3 years... and faced with buying another TV now as I can get no help.
Reviewed June 30, 2010
I own a 52" LCD Samsung that I purchased almost 2 years ago to the day in which it no longer turns on and makes only a clicking noise as many others have experienced. I researched what the issue could be and came across this thread immediately. I wasn't too optimistic after reading some of the experiences others had already gone through. I called Samsung anyway; and after hardly any wait, I had a live operator on the other line. I explained my issue and she stated that Samsung will fix the issue if it's the capacitor, then it’s free of charge for the first occurrence only. She informed me that a repair company would be contacting me within 48 hours to confirm the best time for them to fix. The local company called as scheduled, ordered the specific part, and came out within five days (weekend included) and spent about 15 minutes to replace. To my amazement, based on the feedback from others on this thread, my TV is now functioning properly. The overall process couldn't have been any smoother and I am once again a happy customer--until it breaks again and I have to actually pay for the repair.
Reviewed June 30, 2010
Follow-up to my earlier comments: I phoned Samsung on their 1800-Samsung number, got straight through to a live person. I told her the problem with the TV clicking and not turning on. My TV is 2 years old so it’s out of warranty. She said they would make a one-time repair for free if the problem is the capacitor. They will be sending out a technician within the next few days. I must say that I can't fault them in this instance. I did not have to haggle or beg them to fix this problem, they were very eager to help. If you are still looking for a fix for the same problem, I encourage you to call them and see if you can get yours fixed, too. Good luck to you all and thanks to the people who posted this information.
Reviewed June 29, 2010
I, too, have a Samsung 52" LCD TV, bought 2 years ago, that keeps clicking, and won't turn on, until it has done this 4 times. It started out doing it twice, and obviously it is getting to the point that it will not turn on at all. I am very surprised to read just how many other people are having the same problem with their Samsung TVs. I am calling the company tonight, to see if they will replace the capacitor, under warranty. I will update this, when and if, I get any results. I don't hold out much hope, but it's worth trying.
Reviewed June 29, 2010
The TV is 18 months old and has lost its sound. Calls to Samsung indicate that the board has apparently failed. Two estimates were $300 to $400. A new set is $429. I did not buy the warranty insurance, so it looks like I will be buying a new TV. It will not be a Samsung.
Reviewed June 29, 2010
I purchased a 40 in. flat screen HDTV in March of 2008 from Circuit City. After about a year of use, I noticed the TV would click several times before it would actually come on. As the months passed, the clicks increased before the TV would come on, lasting over 5 minutes. Now, the TV will not come on at all and it's less than 2yrs old. I had a Sears repair man look at the TV and he says it needs a new power grid costing $400. A TV should last well over 2 years and not to mention I paid over $1600 for it.
Reviewed June 29, 2010
I had the same common problem with my Samsung HDTV set approx. two years old. It started clicking on and off. Initially, it would eventually turn on, but after a few weeks, it no longer did. I was able to repair the TV myself for $8!
The only reason it was that much is because I had to pay $5 shipping. I purchased 2 capacitors , removed the old and re-soldered the new. It's a pretty simple fix really. I had some trouble finding the correct capacitors but found them at Mouser Electronics, fast service. There is an excellent video on Youtube that shows you how to fix your TV yourself.
Reviewed June 29, 2010
Purchased a 42" Samsung Plasma TV less than 3 years ago at the tune of $1400. Having a problem with the TV turning on and off by itself and it will not stay on. Researched on line and found many people having the same problem. Some are getting it fixed even if out of warranty by Samsung, some are not. I was told by Samsung that my TV was not covered even though they are covering some others, and I'd have to pay for repairs. This seems to be a common problem with their Plasma and LCD TV's, yet they won't own up to the issue. Very unhappy with this. I have to pay a repair person to come out and fix the TV. They know the capacitors are the problem but they aren't backing up their product by correcting the issue so many are having.
Reviewed June 29, 2010
I am so happy with my Samsung TV! On Nov. 27, 2009, I bought a 32" Samsung flat screen HD TV from Sears for $380 + tax. I want to share the good news about this product. The picture is beautiful, the sound is great, even for music. (I have had bad experiences with an Emerson TV). I recommend Samsung to everyone. No damages incurred. This is a great product!
Reviewed June 28, 2010
I bought a flat screen TV at PC Richards, I only had the TV for two years. Now, the tv has broken. No picture, but sound. PC Richards refused to help me. Everything I buy from them is defective.
Reviewed June 28, 2010
We purchased a 37" Samsung LCD TV in December 2008. About a month ago, our TV started displaying vertical lines on the left-hand side of the screen. We called a TV repair service, and they charged us $89 to try to determine the problem. The service tech concluded that it was the circuit board and would be too costly to repair.
We purchased our TV from Best Buy and returned our Sony LCD TV due to recommendations on purchasing a Samsung. What a big mistake. We still have 3 "old-fashioned" TVs that we've had for over 15 years, and they all work great! It is a shame that you spend over $800 for a TV and it will only last you 1 1/2 year. I will not recommend a Samsung product to anyone!
Reviewed June 28, 2010
I bought my Samsung 42-inch plasma HPT4254 in May 2007. Of course right now, 2 years 1 month later, it turned off and on. Now it won't turn on and just clicks. I called Samsung just now. They said it's not a common problem and I would be responsible! No! Fix it Samsung!
Reviewed June 28, 2010
We bought our 52" LCD (LN52A530) Samsung in December 2008. Vertical lines appeared on the right side of the screen in May 2010, just 17 months after purchase. An authorized service center was contacted, and after checking the TV, they found that the front panel was defective and needs to be replaced. Samsung has refused to participate in the repair, as we are out of warranty. And they claim that there are no widespread issues with this model. The repair estimate is $877.00 plus taxes. We won't be fixing this one and won't be buying another Samsung product.
Reviewed June 28, 2010
I purchased a Samsung 26" LCD TV in July 2008. On June 26, 2010, it would not come on. This is a second TV, not used that much. All other TVs in the house are Sony. I should have stayed with Sony. Samsung's help line is worthless. American TV in Madison told me they have had no other complaints. They should read this site. I am out the cost of the TV. I am paying to have the problem diagnosed. In the meantime, I am going to Best Buy and get a Sony. Screw Samsung.
Reviewed June 27, 2010
My 46" Samsung television was working normally most of the time other than the occasional dim display immediately after turn on. If the power was recycled, it would work normally. While watching television one evening, the screen went blank. After researching, I found about the T-Con board issues, for which Samsung has become known. Upon removal of the defective board, it immediately became apparent that the cause of failure of these boards was poor cooling. They are encased in a solid tin cover and sealed with foil heat tape. There is no way that these boards can dissipate the heat? I will replace the board and cut back the shield to allow air circulation.
I am capable of making this repair myself for about $100.00. I feel sorry for the not so handy consumer that will pay most likely upwards of $600.00 to have this repair performed by a professional. I have 3 other televisions in my home of various types over 10 years old, that still operate flawlessly. Samsung should own up to the quality issues and repair these units adequately. This will most likely be my last Samsung purchase. They rank right up there with Thompson Electronics in my book.
Reviewed June 26, 2010
After a little over two years, I turned on my 40" Samsung LCD TV with only sound, no picture. I called Samsung and they offered to send out a tech to fix it free of charge. The tech showed up, said it was not worth fixing because the part was worth more than the TV (bad inverter), suggested I buy a new TV and then charged me $60 for the service call. The tech also told me that one out of every three Samsungs come from a plant that is using defective parts. I called back Samsung and they said I was SOL because it was out of warranty. I will never buy another Samsung product again.
Reviewed June 26, 2010
I also experienced the on/off problem with my Samsung LN-T4069 LCD TV. It finally wouldn't come on. I called the consumer support at Samsung and was directed to the TV department. After a short wait, then someone answered. I explained the problem.She asked for the model and serial number. She said she had to check and see if their was a history on any complaint. I assured her there was. She shortly came back and and said Samsung will make a one time repair if the problem was a capacitor.
She gave me a work order number and said I would be contacted for an in-house repair within 48 hrs. The repair shop called, the repairman came and replaced the capacitor. He said that he has been replacing 3-4 per day. He also said that there was a period that the Samsung vendor supplied a defective part. Within 20 minutes, the TV was repaired and all is well.
Reviewed June 26, 2010
OK. I finally called Samsung about my $2000 TV purchased only 22 months ago. I have exactly the same problem as everyone else on this site--it clicks and clicks but does not come on. Of course after 40 minutes on hold, I was told my model does not qualify. There have been no other complaints. Absolutely bull. I explained that consumeraffairs.com had hundreds. But what can we, little folks, do? Nothing.
I have a $2000 paperweight now. Samsung should stay in Korea and not try to sell products in the United States where we expect a little service. Bunch of useless... They should start manufacturing kimchee or chopsticks, because they certainly aren't capable of manufacturing TVs.
I persuade anybody out there, there is a class action lawsuit; google it and get on board. This is a criminal company. And never buy anything with the Samsung name on it again. I wonder if my 19-year-old Uncle's life was worth sacrificing for these South Korean idiots.
Reviewed June 26, 2010
I've had my Samsung 42-inch plasma television for 2 years. It started to turn itself off and just click, and it won't turn back on. I called Samsung and they said that plasmas were not being recalled, and that I was responsible for the repairs. I finished with Samsung.
Reviewed June 25, 2010
We bought our new 46" Samsung LCD TV (LN46A550) for $1600 plus in May 2008, and besides the one-year Samsung warranty, we bought an extra one-year extended warranty from Assurant, which, as luck would have it, ran out last month. (We didn't extend it because it would have cost over $220 just for one year's coverage, and up to then, the TV had worked beautifully.)
Then yesterday, out of the clear blue, with no warning whatsoever (such as some of you folks have had), my 12-year-old son was playing Xbox 360 on the TV while I was out gardening, and it made a couple of clicking sounds then a screeching sound. And then the TV went dead with white smoke rising from the back. My 12-year-old turned off the TV, but the screech/smoke didn't stop. He had the presence of mind to turn off the surge-protector/power strip to which the TV was hooked up, and it finally shut down. Then he came out in the yard to get me, rather shaken; and when I came in, the smell of burnt rubber was pervasive, and the top of the TV was hot.
Here's my problem. I'm usually very careful with receipts and warranties and such. But we moved within a few weeks of buying this TV in 2008, and I can't lay hands on the actual receipt, which was from video only in Salem, OR. I do have the credit card statement showing the purchase, but I doubt that would be enough to prove date of purchase, etc. So I haven't contacted Samsung yet, hoping I can scrounge up that blasted receipt. I know it's around somewhere, perhaps in the storage shed.
But what scares the dickens out of me, beyond the big bucks we're likely to be out, is if this had happened while we were asleep (since the problem doesn't go away if the TV is still plugged in, as a number of folks have pointed out before us) or if it had happened while I was at the grocery story and my son hadn't had the presence of mind to turn off the power strip.
We have an older son who is autistic, and I doubt he would have known what to do if he had had to face the situation alone. We live in a mobile home, and the prospect of an electrical fire with these things is very, very scary. I had no idea this was an issue with Samsung LCD TVs, until I googled it this morning. Wish me luck that I can find that blasted receipt, though from what I have read here today, I'm not assured this is going to be of much use in any case.
Reviewed June 25, 2010
My plasma TV is only 3 years old. It has no picture, only sound. I'm shocked at all the complaints that I’ve read from other consumers. It seems to be a common problem. I’m in the process of calling a repairman to have my set fixed.
Reviewed June 25, 2010
Samsung 52 inch TV, purchased 2008. Just clicks now and will not turn on just like everyone else, piece of garbage. I will call Samsung directly, but from the stories on this board I do not hold out much luck. Now I have a $1,500 paperweight.
Reviewed June 24, 2010
I have a 52" Samsung LCD TV, purchased in March 2008 that was having a similar problem to many that are being reported where it would click on and off but no picture would ever appear. I called Samsung at 1-800-Samsung and told them about my problem. They advised that they would send out a factory repair operator and it would be no cost to me as long as the issue was with the capacitors. Needless to say that was the problem and it took the repairman longer to unscrew and re-screw the back of the TV than fix the problem. I encourage you to call Samsung directly as they seem to realize there is an issue with these TVs.
Reviewed June 24, 2010
Well our first TV went bad before the warranty went out. Couldn’t be fixed so they replaced it with a Samsung version PH01 but we had to pay the difference in cost. After the warranty went out on it, it stopped working. Had a clicking sound, wouldn’t come on, no picture no nothing. We were told it needs a new lamp in it. We shouldn’t have to pay $200.00 for a part plus pay someone to fix it when we had it a little over a year. We can buy a new TV for that. I will never buy another Samsung product again. They should fix this for nothing!
Reviewed June 23, 2010
My LCD 52" has the clicking sound and no picture. The 12 month warranty expires and then it's like the TV has an auto die feature. I’m very disappointed in what clearly is a defect in the produce with this many people writing about it. Just starting down the road to try and have it repaired but judging by the list here, it seems less than hopeful for a reasonable outcome.
Reviewed June 22, 2010
I called back in January 2010 with clicking problem and not turning on properly and was told it’s out of warranty. I purchased it December 30, 2007 (end of year) and this started just after end of 2009. So I actually had just a little over a year. I told them I would never buy any Samsung product again as I paid $2700.00 for this TV and I had a Toshiba for 13 years before I had any problem. In the last couple of months I have also started getting distorted picture intermittently when turning on in addition to the clicking and taking up to 10 minutes to turn on. I just keep seeing on this website that there are enough people with these exact same two problems that something should be done about this product.
Reviewed June 22, 2010
If you want to buy a TV to last more than 1.5 years, then don’t buy Samsung without extended warranty, or instead buy a cheaper company TV which will save you a lot of money compared to Samsung and use the extra money to buy extended warranty for the low brand TV. I am having power recycle issue. My TV is 1.5 years old and after Googling, I found that Samsung has this problem. I spent $1400$ on a 40-inch TV. Samsung is not that worth it.
Reviewed June 22, 2010
I purchased a Samsung 50" T.V. on 5/2008 and have been having problems with it since the T.V. will take time turning on. I also had problems where the lights at the bottom stay on and there is no screen or sound. I have problems with the sleep timer. It’s just been a journey. I am tired. They have come out 2 times to fix it and there are still problems.
Reviewed June 21, 2010
We purchased a Samsung LCD model HL-S5086WX on July 08, 2006. In early 2009 it began shutting off randomly. Samsung suggested a problem with the lamp or the on/off timer was set. It was not. The problem corrected itself within a few weeks and I had not further contacted with Samsung.
In March 2010, it began shutting off again. The problem became so frequent that I could not watch a program. I called Samsung and a technician was sent to replace a part, which failed within less than 30 days. The part was replaced a 2nd time and failed in less than 2 weeks. Follow up visits (a total of 5) were made, each time replacing a different part and even just installed a part. Finally, after 6 parts and a now deep blue screen and a picture that turned upside down each time the TV was shut off, the TV was declared unrepairable.
I was referred to the Exchange Dept, and offered a replacement 55" LVD TV for a price of $950. The cost was based on the fact that I no longer had a warranty. There was no room for negotiation with Samsung even though an earlier call had given me several options. I am now told this is the only option. Samsung does not negotiate. I am still weighing my decision.
Reviewed June 21, 2010
I purchased a Samsung LN32 TV 2 1/2 years ago and now it won't turn on. I paid over $800 for this. What can I do?
Reviewed June 21, 2010
I am having the same problem as everyone else, with the "clicking" noise when turning the TV on. I have called the 1800- number and waited for 25 minutes on hold, but finally talked to someone to complain about the problem. I encourage everyone with this problem to call and complain so that we show them how many of us are not happy!
Reviewed June 21, 2010
Our Samsung TV that was purchased approximately 2 1/2 years ago, it has started turning itself off and on just like many of the other consumers are reporting. Warranty has expired, of course. The TV won't stay on.
Reviewed June 21, 2010
I have the same problem that everyone else is having. My Samsung 300 TV won't turn on. The power light is on but the TV will not turn on and it's less than 2 years old. It must be the capacitor problem that everyone else has. I am very disappointed that Samsung is not taking responsibility for using cheap materials. I will never buy Samsung again and I will be warning all my friends and family, many of which own Samsung electronics as well.
Reviewed June 19, 2010
I purchased an LCD TV on 12-26-2008. We had the TV for about 16 months (warranty had expired) and a two-inch strip on the left side of the screen shows only two colors, blue and white. I could not get a repairman to come to the house so I had to take the TV to a repairman in Garden City, and they determined it would cost $1,014.00 to repair it. I took it home without having it repaired. After spending so much money for a TV and having this happen, I am very upset, and can guarantee you that I have purchased my last Samsung product. My wife had researched the product and felt like we were making a wise purchase. We were wrong.
Reviewed June 19, 2010
I purchased 32-in HD TV in November 2009. After 6 months, my TV will not stay on, clicks on and off 4 times, then goes black. Samsung Customer Service wants us to ship the TV to NJ for repair. We are in the process of getting the shipping label, etc. I have a 25-year-old TV that I still use (Hitachi) and I'll only buy Hitachi in the future. I think I wasted $300, but I'll wait and see.
Reviewed June 18, 2010
I purchased Samsung 40" LCD TV in 2008. On 6/16/10 it would not start. I called Samsung and was told it is probably the starter capacitor and they would replace it free of charge even though the warranty expired. This told me: they had a defect because they wouldn't fix it for free otherwise. They repairman came and they told me on the phone he could fix it here. He came in without the parts and told me he had to take it into the shop. I knew where this was going. They called later and told me it wasn't the starter capacitor but they changed it anyway. The problem was the power supply. $212.13 to fix the TV. They have my TV in the shop and I have to pay it to get it back. I don't know if it's the truth but I have no choice.
I called Samsung to complain that a power supply should not break after 2 years and they agreed, but offered no help at all stating that without the extended warranty it was my problem. I could not get through to the main offices by phone or email. They agreed that the power supply should not break after 2 years but did nothing to help. The money I had to pay was the money for my son's graduation diner. I’m just a truck driver trying to get by and it was a lot of money when you needed it for something else special. I should not have to pay for this when I gave them $1400.00 2 years ago. I will never buy Samsung again. At least sonny knows how to treat it's customers right. I’ll go right back to them. ** Samsung!
Reviewed June 18, 2010
I have also had huge problems with my Samsung 46-inch LCD 1080p television. This happened a few months after the manufacturer’s warranty was up. We had the same clicking and not turning on problem as many others have described. We had a repairman out three times and nothing worked with their final conclusion being that we would need to replace the entire control panel which would be over $1,000! Many calls were made to Samsung and we were never given any helpful advice or reimbursement.
Reviewed June 18, 2010
My TV is doing the same clicking and taking over 15 minutes to turn on. I bought it in June of 2008. Samsung has given me the same runaround and told me if its their fault, they would fix it one time. If not, I'd have to pay the repairman that day. When I called the repairman, I got no call back. I'm going to file a complaint with the Better Business Bureau as I have done before with other businesses and it has worked great. I urge everyone who reads this and has a problem to file a complaint with the Better Business Bureau. No company wants their name on that list and they don't want to be contacted by them. If enough people file complaints, they will probably issue a recall for the damaged TVs. Good luck to all of you. I am very frustrated that I spent $1100 for a paperweight and Samsung will never see another dollar out of my pocket.
Samsung TV Company Information
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- 1938
- Country:
- Korea South
- Website:
- www.samsung.com