Samsung TV Reviews
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About Samsung TV
Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.
- High-quality picture and sound
- User-friendly interface
- Good customer support response
- Frequent power issues reported
- High repair costs after warranty
Samsung TV Reviews
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Reviewed Jan. 5, 2010
I purchased a Samsung TV (Model: HLT5076SX/XAA / Serial Number: AHFM3CMP302579P) less than two years ago. The TV stopped working--no screen image and no sound. In researching in the Internet, I found multiple complaints from customers regarding these same issues with their Samsung units. When I called Samsung, the telephone operator acknowledged the problem, but refused to service the unit quoting the one year warranty terms. I was referred by a service contractor that quoted $95.00 for diagnosis and a minimum of $300.00 for repairs. Samsung should be legally addressed for their failure to assume responsibilities, disclosed the product's known problems and failing to do the customers right by doing a recall of the defective products. The TV cost $1,400.00, and Samsung just write off what seems to be a design flaw by quoting the warranty terms. Do not buy Samsung as they do not support their products.
Reviewed Jan. 5, 2010
I bought a 52" Samsung LCD TV (Model LA52M81B) for approx KWD$1800 in 2007. In less than 1 year, the TV started buzzing when turned on, the display would flicker and then go off with the audio still playing from the TV. I contacted Samsung and its distributors thrice and they could find no problem. The TV was taken to their service center at least 2 times and was kept there for long periods by the service center. They then replaced the TV under warranty with a similar set after countless run around and dialogue and with the authorized technicians claiming that they could find no problem.
After less than 6 months, the second set got identical problem, and, of course, by now the warranty had run out. I contacted Samsung again through emails and their website as I did before. There was no response. They just completely ignored the problem and the Authorized distributor claims that warranty has expired, so of course I am expected to pay for the visit, inspection and all repair charges.
I have barely used both LCD TVs. They probably have been turned on about an average of 4 - 6 times per month for a couple of hours as it was only used on the weekends when I had the leisure time to spare. The TVs were in pristine condition. I have spent KWD$1800 = USD$6,277.248. I have lost countless hours of stress and frustration trying to get Samsung and their dealers to acknowledge that the set had a problem.
I have been without a TV for several months, before and after the warranty expired especially when it was taken into the service center. There's still no solution to the problem. The TV sits like a big picture frame and cannot be used.
Reviewed Jan. 5, 2010
I purchased a Samsung LCD flat screen a year and a half ago at Best Buy for 0ver 700 dollars. Last week, I set the sleep timer and the next morning the TV would not power up. Samsung customer service would only say take in for service. I did and I was told that it has a bad LCD screen and that the cost of repair exceeded the cost of a new set and that it was not repaired. I used a visa debit card and not a credit card and Samsung only gives a 1 year warranty. There are many web entries citing the same problems with powering up problems with Samsung TVs. There is obviously a defect with Samsung LCD TVs which they will not address.
Reviewed Jan. 5, 2010
I have a Samsung 42" flat screen TV that I have owned for 2 years ($1,800.00 by the way). After about 16 months, the TV started clicking several times before coming on, the same complaint as everyone else seems to have had. Today, it has dots that will not go away and takes over an hour to come on. I have contacted Geek Squad and set up a repair time. I will be filing a Small Claims action after having it repaired and suggest everyone do the same. I have written Samsung and to no one's surprise, never received a response. Word of mouth is very powerful so everyone spread the word about these products. I will not buy any Samsung product again and hopefully will get the word out so that others don't make that mistake.
Reviewed Jan. 4, 2010
"Problems with power switch / possibly capacitors. I have been having the same problem described at this link. Capacitors replacement required. It looks like many Samsung TVs are doing the same. How will this be resolved? Should I start doubting the quality of Samsung? Thank you! (link here)"
"Thank you for submitting your inquiry to Samsung.
Hello,
We can only cover repairs for LCD TVs for one year after date of purchase. If a few units have had this problem that does not mean that all Samsung TVs would have it."
There you go! Well, Samsung, never again!
Reviewed Jan. 3, 2010
I own a 50" DLP Samsung TV that all of a sudden started to get white spots all over the screen and is continuing at a rapid rate. Customer service stated that it is not their problem since I am out of the one year warranty and that I need to get my own TV repairman. They wouldn't even talk to me. Samsung does not stand by its products at all after one year and they act like they never heard of pixel problems before.
Reviewed Jan. 3, 2010
I bought from Sears in June 2007 a Samsung LNT4061F 40" LCD TV. 3-4 weeks ago, the TV began taking over a minute before a picture would appear. Sometimes, there would be a purplish hazy vertical curtain on the screen which would go away by turning the TV off then back on. I thought the problem was caused by Time Warner Cable Co (TWC) which had instituted a new system for their cable boxes which the TV was plugged into.
So I called TWC, and a tech was sent out. He unplugged the TV from the box, and the problem was still present. So it was determined that the problem was with the TV and not the cable box. The TV makes a chirping sound when it is powered on, and then 5-10 seconds later, the picture appears. Mine was chirping 6-7 times before a picture would appear, and on some occasions after the TV was turned on, there would be a colorful vertical striped pattern but no sound.
I turned the TV off, and it would go through the chirping procedure. And finally, a picture would appear. It was taking about 1 minute and 20 seconds for the picture to appear. Then I contacted a Samsung-authorized repair facility but was told they only did work on items still under warranty unless Samsung instructed them to repair the TV. No idea of a price for repair.
Then I called some local repair shops in Columbia, SC area, and most of them said it sounded like the power supply was failing. And one said it would just get worse. A rough estimate of $300 was made by one shop; others said to bring it in and quoted an estimate charge. One local shop came to my home and picked up the TV and collected $60 which included a $40 estimate fee and a $20 pick-up and return charge. About 2 hours later, they called and said the TV would be returned in 15 minutes and the total additional amount owed was $199. Power supply module was replaced. Service guy said he didn't even know how the TV was coming on since the power supply was in such bad shape.
I went online and have seen this set and others similar to it have undersized capacitors installed leading to power supply board failure. Samsung should be held accountable for their action and be held responsible for all or part of the repair charge I paid. There is no excuse for a TV which cost around $1700 when new going bad after just 2 1/2 years of use!
Reviewed Jan. 2, 2010
I received my Samsung 32-inch TV (LN32A650A1F) for Christmas 2008, after quite a long research on the brand and model. Since I own another TV, I kept this one to watch my Blu-ray DVD. I have watched approximately two movies a month for 12 months (not much usage). Well, on December 31st, 2009, as I was watching a video, the TV went dark (sound was still on). It seems that overheating turns off the picture.
This is the second Samsung that gives us a problem. My wife's monitor, which was bought 18 months ago, went on the fritz. It was sent back to Samsung (under warranty) and after two months, without a monitor and without any information from Samsung, we got a royal run-around and finally, we found out that they had closed the file. We couldn't find a monitor to replace hers. They wanted to send back a 24-inch without speakers. No can do. My wife is adamant to have the speakers on the monitor (claims she is tired of all the wires hanging around). Finally, Samsung sent another 22-inch monitor with speakers (HDMI). We'll keep our fingers crossed for this one.
As for the TV, the warranty just expired (one week) and without being overused. So since we live in Quebec, we'll try to have it fixed; otherwise, since the product is supposed to last more than one year and is supposed to last for a reasonable period of time, we'll see if we can sue Samsung in small claims court. After these experiences, we can safely say that Samsung will not be part of our future. A thousand dollars through the window.
Reviewed Jan. 2, 2010
We purchased a 61" Samsung DLP TV (HL-6186W) around two and 1/2 years ago. In August, we began getting the 'bulb error' light code on the front panel and the TV began randomly shutting off. I replaced the bulb, but the problem continued. The TV works for a while then just shuts off. The panel lights blink and you cannot turn the TV back on until they stop blinking.
I called Samsung and because the TV is out of warranty, they would only set up a service call. The service tech came (for $110 initial charge) and said that because the TV was working at the time, there was nothing he could do. He said that he could begin replacing parts (one for $600 or one for $700) but he had no way of knowing which to replace. So he left.
Problems continued and began to worsen. I called a local repair service ($68 charge). They resealed the bulb and checked that the door was closed. They left and the problem continued and worsened. The only option now is to pay for a very expensive diagnosis and part replacement or replace the TV. In today's world, consumer electronics should operate for much longer than two years before a major component failure. Samsung will hopefully see its market share disappear until the quality improves.
Reviewed Jan. 1, 2010
Looks like we are joining the never ending list of complaints about the Samsung TVs. I bought a Samsung LCD 339 series 3 about a year and half ago and the thing won't turn on. It’s pretty suspicious that it does this right about the time the warranty runs out. Any type of lawsuit coming and I will be involved. You can count on that as much as you can count on these TVs breaking after the warranty expires. I’m out of $900.
Reviewed Jan. 1, 2010
Two years ago, I purchased a Samsung 40" LCD TV. I have had problems since the beginning. Picture quality is only good from HD source. Lately, a repeated clicking when I push the power button. I am discovering that I will need to replace some capacitors, however, now I am reading that it may not be worth it because some of them have stopped working even after the capacitors have been replaced. Samsung Canada have not been helpful since I have contacted them with my last problem. Go figure! I will not buy any other Samsung product. I will go back to my old TV until those glitches have been corrected on those "state of the art" TVs.
Reviewed Jan. 1, 2010
Just less than two years after purchase, our Samsung LCD started showing pink dots at times on the screen (not consistently). Then, it started clicking several times before turning on. Now, we have to turn on and off several times for about 30 minutes before it will finally click on. I had called customer service last week to lodge my complaint. Something as everyone else. As everyone else, we had researched that Samsung is the best. We will not buy another Samsung product. Now, a repairman will pick the TV up Monday (not the one Samsung had call) and we will see if it is worth fixing.
Reviewed Jan. 1, 2010
I bought a 40 inch Samsung LCD TV 14 months ago and had 12 months guarantee on it. I tried to power up and it never wanted to start up. I tried everything and it hasn't powered up. I bought it at Sears but they are closed for the next 2 days for New Year's. I will contact them but after reading this site, I have a feeling I won't get much from them or Samsung. I will try and get it repaired on the side but it makes me very angry. If there is something done in a lawsuit count me in!
Reviewed Dec. 31, 2009
My 46-in. Samsung TV started the clicking noise and died just after the warranty expired. I fixed the TV myself by getting info online. I'm still upset with Samsung. I went on YouTube and posted a comment to every Samsung TV ad that I could find. My post said: "Before you buy a Samsung TV, put Samsung TV clicking into a Google search and read about thousands of Samsung customers that are screwed and pissed off. This was a very good way to get the word out about their junk TVs and I urge all with this problem to do the same thing. It's just a little bit of satisfaction, but it gets the word out to people that might buy this junk and directs them to this site. Don't buy Samsung!
Reviewed Dec. 31, 2009
I purchased a Samsung DLP TV a little less than 3 years ago. At 13 months, it stopped working. It went dark and the famous 3 lights were flashing. I ordered a bulb and, well, that was not the issue. Samsung had a repair person come out. They were shocked it wasn't working because only 700 hours of TV had been watched. They replaced color wheel, and after the second visit, it was fixed. The TV just broke again. I'm now the proud owner of 4 bulbs. Guess what? It's not the bulb but the wheel again. I called Samsung, and frankly, they don't really care. TV is almost 3 years old, they say. I say the wheel shouldn't keep breaking, especially with limited use. Samsung just doesn't care about the defective product they are selling. They will not take a look to see if it's something that is wrong with the TV and that it will keep breaking.
Reviewed Dec. 31, 2009
I had purchased a Samsung 40" LCD model LN40A500T on 11/28/08. I stood outside in the cold for this television. Exactly 13 months later, 12/26/09, it suddenly had a black tinge to the screen. I could not explain it. I had called Samsung customer service reps 4 days later and had explained to them the situation. They insisted that I am out of my 1 year warranty, which expired on 10/01/09, even though I had purchased this TV on Black Friday last year 2008. I am really frustrated because as a customer, they should at least had someone come out to my home and see if it's a manufacturer's defect. I had called twice and both those times, they used the excuse that I am out of warranty!
I am so peeved with this company, I can't believe that they won't help me out with my problem or even just make an exception. I will not buy another LCD or another product from Samsung. I'm hoping that filing a complaint will help. Wish me luck.
Reviewed Dec. 30, 2009
My Samsung 40" LCD turned off and back on a few weeks ago for the first time. I decided to get online and see if this was a problem. And bam! I find this site! My one-year warranty ran out in March of this year, but since I bought it with a Visa card with benefits, the warranty is automatically extended an additional year. I will surely put in a warranty repair even though my TV has done this only once.
Reviewed Dec. 30, 2009
I purchased a Samsung 50 LCDTV from Sears in 2006. I have had the set repaired three times. The first two repairs involved the set turning off. The last repair was for white dots throughout the screen. Unfortunately, the last repair fixed the white dots but the set now turns off whenever it wants. I was told that there was a defective chip that caused the dots and that the turn-off of the TV is caused by the improper installation of the back door. This door rests against the turn-off switch (located at the bottom back of the TV) and if not installed correctly, it will trigger this on and off mode. I have called Samsung since they recommended the vendor and the problem has not been solved. I really believe that one does not pay $2,000, so that a TV stops working 3.5 yrs later and on top of that, have it repaired three times. When will Samsung admit that they have a problem? I will never buy one again which when one is retired and on a fixed income may be never.
Reviewed Dec. 30, 2009
I purchased a TV a year and half ago for $800 on sale. Now it does not work. I understand that this has been happening with their TV as far back as 2005. They have not recalled or let the consumer know of the defect in the TV that happens to go out in a year or so from the time of purchase, from complaints I read online.
Reviewed Dec. 30, 2009
I bought my 42' Plasma TV in December of 2005. Within the first year, my husband and I had to replace the bulb. It worked fine until the next year. The picture started to blank out. There was still audio for a few seconds, and then nothing. We turned the television on and then off but it did the same thing. Samsung did nothing to help us except say, "You should call a repairman." Clearly, Samsung is not doing its job. We called a repairman to come and fix it. He charged us $610 just for an estimate and that estimate was high, $1,500 to fix it. It was then fixed.
On Christmas day, my family and I were trying to watch a movie. We watched about five seconds of it and then poof, the TV went blank. You could still hear the audio for about 2 seconds and then nothing. Three buttons blink every time - the standby/temp button, the timer button and the lamp button. My husband is furious that this is the second time this has happened and our warranty just ran out. Samsung just told me the same thing, "You should call a repairman." I am clearly not buying from Samsung ever again.
Reviewed Dec. 30, 2009
I have the same complaint as the hundreds of others here. My just under two-year-old Samsung 46" LCD clicks several times (over 30 seconds) before it will come on. Samsung told me it's out of warranty and referred me to a couple of local repair shops. $250 to fix a problem that lots of people are having. It seems like there should be a recall.
Reviewed Dec. 29, 2009
It sounds like this list of complaints could simply be copied. In less than 2 years, our Samsung started to turn off and on, has roving color spots and takes forever to actually turn on to watch. Sears won't help, and Samsung won't help. It is out of warranty, by weeks. I expect when you purchase a high ticket item, it should continue to work. I still have Sony TVs from 1984 that still work.
Reviewed Dec. 29, 2009
I own a Samsung 46" DLP television that is about 2 1/2 years old, and the picture is nothing but green squares and will randomly power off. Looking at the research, it appears this is a common problem with their digital board and the chip. I, too, will not buy another Samsung product.
Reviewed Dec. 29, 2009
I purchased a Samsung LCD TV on April 1, 2008. It's an LN-T4669F. A few days ago, it wouldn't turn on and all I could hear was a clicking sound and the red standby light blinks. I see that a lot of people have this same problem. I phoned Samsung and they informed me that it was out of warranty and they could refer me to a local person who could fix it for me. I asked the service technician if this was a common problem and he said he hadn't heard of the problem before. Then I found this site and was amazed at how many people have the identical problem I have. I did a lot of research before I bought this TV, and based on everything I read, this TV was the best one that I could afford.
I have two Samsung CRT televisions that still work and thought I would continue to buy Samsung based on my previous experience with them. My last three cell phones have been Samsung and they have all been great again indicating that they manufacture reliable products. I had a 22-year old Sony TV that still worked when I gave it away last summer. I expect TVs to last at least 10 years and I don't think that's too much to ask for after spending $1600. I'll never buy Samsung again regardless of what the reviews say and I'll tell anyone who will listen not to buy Samsung. After I bought my TV, my son and brother-in-law both bought Samsung LCD TVs based on my research and I hope they don't have the same problems everyone here is having. To top it off, I did some renovations to my living room and made the wall cavity to exactly fit this TV. I doubt I'll be able to find a 46" TV that will fit into the space.
Reviewed Dec. 29, 2009
I purchased my 46-inch Samsung one year ago. We are now noticing the white spots. From the messages of others, they are experiencing the same thing. I just called Samsung and they are willing to have someone come to my home to fix the problem. I'll let you know when/if it's done.
Reviewed Dec. 29, 2009
We also have a useless 42-inch Samsung TV out of warranty that is now dead after the constant clicking and failure to power on. When you pay over a thousand dollars for something, you would expect it to last over 2 years! It is totally unacceptable for Samsung to continue with their game of ignoring the problem and their customers. Obviously from the looks of all the posts all over the internet, this has been going on for months now with no response or help from Samsung. A company this big should not be allowed to get away with this blatant act. I am very disappointed and will never be purchasing a Samsung product again and am telling everyone I know about it as well. If Samsung would just step up and do the right thing, they might restore some of our faith in them. As it is now, they are hopefully losing business left and right. Why hasn't an attorney stepped up to handle a class action suit? I would think this would have been done by now. Please post here if you hear about one and everyone keep the heat on Samsung until they hopefully do the right thing.
Reviewed Dec. 29, 2009
Samsung is selling defective TVs with total disregard - Samsung LN-T4642H is a worthless pile of trash. I have been a very longtime Samsung customer and loyal supporter. In the past, I had marveled at their technology and enjoyed their many products; however, I recently purchased a new 46-inch LCD HDTV from them for about $1000 and was very pleased with the unit until now. It has been about 19 months since I made the purchase and now, for no apparent reason, the LCD TV (model LNT-4642H) has been taking longer and longer to turn on. It is currently taking about 15 clicks to go on or about two minutes and is getting worse. I have called the Samsung customer support line to report the condition only to be given the polite runaround (I feel your pain thing), that there is nothing that they can do because my set is out of the warranty period of one year.
The set was purchased brand new and has been in my possession for about 19 months. I further insisted, explaining the situation, that my TV apparently had defective capacitors, a largely common and documented defect and that was suffering from the dreaded Clicking Sounds of Death. The nice lady just kept repeating to me that Samsung would not cover the fixing cost of about $400.00 because the TV was out guarantee. I never had a new TV go bad on me within such a short time from purchase. The last time I had anything go wrong with any of my TVs was about 30 years ago. I was planning to purchase a new LED LCD TV from Samsung but because of Samsung's total lack of responsibility and absolute disregard for their clients, I have lost all confidence in this company. I plan to never buy another Samsung product again regardless of the outcome with this situation.
To Samsung, just remember what happened to the great American car manufacturers like GM, Chrysler, American Motors that for many years had a total disregard for their clients producing marginal quality or bad products. They now may soon disappear or go by the wayside in the likes of American Motors or like Chrysler that is now having a difficult time trying to regain their consumer base. Let's all send this so-called great foreign and arrogant TV manufacturer a clear and loud message. If they are not going to take responsibility for selling defective products, if Samsung is going to disregard their clients, we should then not buy any of their ** products that are only designed to last past the warranty period. Pass the word around that Samsung is no longer a good and respectable company (got too big for its own good) and that we should stay away from them. Samsung has made a terrible and irreversible mistake ignoring and harming its clients.
There are thousands of reports all over the place indicating that Samsung is selling faulty products with an absolute disregard for their clients. Samsung, as a company, has reached the very lowest; their LCD TVs are worthless piles of disposable trash. By my calculations, all Samsung LCD TVs equipped with these underrated capacitors are going to fail. I have plans to contact a well established law firm here in the United States to file a well deserved class action lawsuit, as well as contacting the Federal Trade Commission. I will keep you posted. For the mean time, please search the internet and educate yourselves. You will be surprised at all the atrocities this company has committed against their consumers. I'm not kidding. Please don't buy their products!
Reviewed Dec. 29, 2009
Three days ago, my Samsung LCD TV model #LN-T4669F wouldn't turn on and only made the clicking noise everyone here is talking about and the red standby light keeps blinking. I didn't get any warning like other people here. I've had the TV for 20 months. I didn't get the extended warranty because I have two Samsung CRT TVs that are still operating. I've had three of their cellphones and they've been great phones. I mistakenly thought they were a reliable brand. I did my homework before I bought the TV and this make and model was the best bang for my buck.
I contacted Samsung and I got the same story everyone here got and that is, "Your TV is out of warranty and we can tell you where you can get it fixed." I asked the Service Technician if he'd heard of this problem before and he said he hadn't. Then I got on the internet and found out exactly how many people have had the same problem as me. There must be thousands of TVs that have the same problem and those are only the ones that go online to complain. I contacted a class action lawyer over the holidays but haven't heard back, I guess, because of the holidays. I referred him to this site among others that I've found.
I'm retired now so I might spend some time at Best Buy and discourage anyone who's looking at Samsung TVs from buying one and also tell them about the sites I've found. I'm also going to get a bumper sticker made up indicating Samsung is junk. I don't know if any of this will work but I'm not going to stand by and see a $1600 last only 20 months. I had a Sony TV last for 22 years and I ended up giving it away and it's still working.
Reviewed Dec. 28, 2009
I bought a Samsung 54" DLP TV in May of 2007 for $1,200.00. When the picture went out in October 2009, I called them. They said it was the lamp. I bought a $130 lamp. I installed the lamp. I still had no picture, only a faint image. I called Samsung again. They said it was something else and call a repair person. I called the repair person and they told me that it would be $1,030.00 to repair the light engine. He charged me $170.00 to tell me that. After two more calls, I was referred to the "escalation department." They told me and I quote Miss Kendra: "We don't cover our product past the one year warranty… There is no one above me to talk to."
I called again and found out that she closed my claim number. I got online and found another department. They said there was another department that I could contact, the last department called the Case Management Department. She gave me another claim number and said someone would call me by Wednesday. Who am I to believe? Each department told me they were the last to contact. I think that Samsung should stand behind their product. They said they don't have to.
Reviewed Dec. 28, 2009
Like so many others that have filed complaints, my wife and I have a large flatscreen Samsung TV that takes forever to power on. Just like the others, it started shortly after the warranty expired. As soon as I called a local Samsung repair outlet, they were very much aware of the problem and were glad to quote an outrageous price to repair. It looks like it will be cheaper to buy a new set. Samsung will not be getting anymore business from us.
Reviewed Dec. 28, 2009
This sounds like the same song, but here's my experience. I purchased a Samsung LNT3232HX 32" LCD a little more than a year ago. About 3 weeks ago, the picture began ghosting with very dark output. I turned the set on/off a few times, removing power and even tried resetting the display but to no avail. I called Samsung, they were no help. They recommended a TV repair shop in the area and I called to make an appointment. Meanwhile, the TV began displaying a normal picture so I called and cancelled at which time they explained they thought it was the main board which would need to be replaced for $500.
Fast forward to present. The monitor is displaying the same symptoms as before, but this time, it's not correcting itself. Yes, the warranty has expired. No, Samsung has no legal responsibility to fix this but I feel cheated. These TVs are supposed to last 10+ years and I get the feeling that the used car salesman with the sawdust in the transmission has scammed me again. Well, Samsung, I'm not paying $500 to fix your **. I may as well buy a new one (it won't be Samsung). But you've really done this to yourself. You see, I'm an IT guy and a lot of folks ask my opinion about what types of devices to buy. Guess who won't be on the list?
Reviewed Dec. 28, 2009
I have a Samsung 40-inch LCD model# LN-T4061F television purchased in September 2007 from Sears that has started clicking when trying to turn on. After reading all the comments from others who have purchased Samsung products and are experiencing the same problems, I am in favor of joining with those who want to participate in a class action lawsuit against Samsung in order for them to correct and address the problem we are experiencing with their products. I once had a Sony TV which traveled to 3 foreign countries and 4 states in 20 years and never had a problem, so I didn't, like so many others, see the need to purchase an extended warranty. Judging by comments from others who purchased the warranty, I don't believe it would have done any good. This is downright corporation theft and profit greed! I am so disappointed.
Reviewed Dec. 28, 2009
Best TV ever until the clicks. I bought the TV almost two years ago. I contacted Samsung six months ago when the clicks started. First, for about a minute; then, they lasted ten minutes. Then, twenty minutes. Now, I am waiting since 7:00 am, twelve hours later. And guess what? No picture. It also won't turn off unless you unplug it; the only good thing is when it turns on, the picture is still great. The first time I called Samsung six months ago, the guy I talked to said he has never heard of that problem in the lnt4671f model. I asked him if he has ever looked on the internet because there are so many people with the same problem with the same TV. I was like even you tech staff admit there is a problem with the capacitors. Just fix the problem; stop pretending there is no problem. Why don't they accept responsibility for the problem?
Reviewed Dec. 27, 2009
TV will not power up on first attempt. Once you depress power on via the remote, the TV power on light goes out, sound tones are heard, power on light starts flashing off, then the light comes back on, and the process starts over and over until the TV comes on. I called the help desk after the TV was on. They requested me to power off TV, unplug it, depress the power on area on the TV for 10-15 seconds, plug it back in, power up TV. It starts on the first attempt but after powering down the TV and the next attempt failed, it took the TV about 20 to 30 attempts to come on.
Reviewed Dec. 26, 2009
My wife and I have a Samsung 52" LCD model # LNT5265FX which cost $2500! The TV is 15 months old, and I went to turn it on and nothing but clicking noises and finally it turned on. So I researched the problem and found out that thousands of people have had the same problem. I called and Samsung gave me the runaround and we also purchased a $600 insurance policy with the TV that was supposed to take care of anything wrong with it. So we contacted Conn's where we purchased it, and they said it was only covered if the TV was stolen and they gave us the runaround. It looks like we were conned!
I called a few repair shops and they quoted anywhere from $400-$800 to fix the problem. What is wrong with these TVs is the capacitors are the wrong size and they go bad which causes problems right about the time the factory warranty goes out, kind of ironic, isn't it?! I opened my television up and saw numerous capacitors that are the wrong size, so I did some research, went to Radio Shack and Fry's and bought the right components and fixed the thing myself in about 3 hours, turned it on and it works just like new.
Samsung had to do this on purpose for people to have to fix these TVs. These TVs cost thousands of dollars and go out right out of warranty. Hmm. makes you think doesn't it? If anyone is interested in saving some money, I will fix your TV for $100. I will replace the generic capacitors with name brand ones that are right for the circuit board and you will not have any more problems with the clicking. If anyone is interested in shipping your TV and having a one day turnaround, I will ship it back. You just pay for shipping and return shipping plus $100 for the parts and labor and I will repair it for you. If these capacitors leak, they can damage the whole circuit board. The capacitors to fix the board cost me between $20 and $50 depending on which ones and how many are damaged. If anyone is interested in saving hundreds of dollars you can email me. I look forward to helping people get their TVs working like they are supposed to and get more than a life span that these TVs are supposed to get!
Reviewed Dec. 26, 2009
I purchased a Samsung 58-in. plasma in July, accepted delivery on 8/12/09. On 12/13/09, the screen went black. On 12/14, I called Geek Squad because we have the 4-year extended warranty ($330). On 12/17/09, the TV was picked up by 3rd party repair shop. On 12/23/09, I was notified by repair shop that there is a hairline crack in the screen causing the TV to power down. This crack is so minute, so miniscule that it can only be seen when the TV is on. This explains why the tech couldn't find any visible physical damage to the TV upon arrival to my home. Repair shop advised me that Samsung will not cover physical damage and asked if I have extended warranty. I do, so we called Geek Squad. I am then informed that they also will not cover the repair or replace the TV for the same reason. I am then advised to physically go to the store.
I went to the Deptford, NJ store and store manager ordered an "escalation" which basically is that a Best Buy tech will come to my home to try to service the TV. If he finds physical damage again, I am out the cost of the TV with no replacement and a $330 extended warranty that covers nothing. I personally do not see a happy ending in sight.
Reviewed Dec. 25, 2009
We have had our Samsung 46 LCD TV for 14 months. We turned it on this morning and nothing but clicking, clicking. clicking. I called Samsung and after trying what they told me with the remote (by the way, with no picture, it's hard to do), they told me the warranty expired 2 months ago and to call a repair shop. I see that there are over thousands of complaints with the same issue and no help from Samsung.
Reviewed Dec. 24, 2009
I purchased a Samsung LCD HDTV 1 year 2 months ago and am having a problem with the HD picture/sound. It's crackling, breaking up, and distorting sound on my HD channels. I called Samsung, and after 60 min. of online chat and various solutions that didn't work, they told me I would have to have a tech fix it. I am not going to pay money to fix this almost new TV. Had I known of all the complaints about Samsung, I would never have bought this TV. I will never buy Samsung again as their customer service stinks and their product quality leaves much to be desired.
Reviewed Dec. 22, 2009
It appears that I, too, am a victim of the dreaded Samsung HDTV LCD power supply failure (blinking light, clicking on/off but no picture). Repair estimates are at $347 on top of of my original purchase of $1500 and it's only 13 months old. If Samsung wants to keep loyal customers, they had better start compensating/recall ASAP.
Reviewed Dec. 22, 2009
I own a Samsung LNT5265FX/XAA TV. It was purchased in November of 2007. A week ago, I started seeing purple dots when it was turned on. If I turned it off, the dots would go away. I spoke with a Samsung rep that said it sounded like a dead pixel. She also said that because I didn't take out the extended warranty, the repairs were not covered. She set me up with a repairman that said it sounded like the power supply was going out. The repairman told me the repairs would start at $300 if I took the set to him. That's about an hour each way from where I live. I paid $2800 for this set. It should last longer than 2 years. I'm upset because I recently purchased a 37" Samsung and will be experiencing the same problems. Samsung should pay for repairs even if there is no warranty. Automobile companies have recalls all the time after the warranty expires.
Reviewed Dec. 22, 2009
I will not ever purchase Samsung product again! I have purchased my LN46A650A1F LCD TV from Sears, Ottawa, Canada. After 14 months, it has started turning on/off by itself and its picture is distorted and has very loud noise.
Reviewed Dec. 21, 2009
I have an LCD and a DLP for nearly 2 years. Both went out the same day! The DLP needed a bulb changed, it works fine (for now). The LCD would not turn on, so I read about the capacitors that are cheap. Sure enough, I took the back off, the top 2 capacitors were bad (the tops of them were bulging up). I took the board out and to a repairman because I can't solder and it cost $45 to change the capacitors. It's not bad for a fix but I spent $4000 for both TVs and Samsung would not help one bit if you are out of warranty. The bottom line is, they need to recall all the TVs and take the cheap parts out and replace them with standard parts.
Reviewed Dec. 21, 2009
I purchased a 32” Samsung TV, set it up and my husband plugged in the cable to the back of the TV. It caught fire and sparked. It burned my husband’s small finger and curtains.
Reviewed Dec. 21, 2009
I have an LNT 4061FX LCD TV that I’ve had problems with. First I noticed a burn image while I was still under my 1st year warranty, and they would do nothing to help now I’m having a problem powering on. It constantly clicks but won’t come on. I haven't had this TV for 2 years yet. After some internet research, I’ve found this to be a common problem with Samsung, but when you call, they act like it’s the first time they have heard of it. I will never buy anything from Samsung again and would like to warn other consumers that they have the worst customer service.
Reviewed Dec. 21, 2009
I purchased a 40" SAMSUNG LCD 1080P last year. After 15 months of having the television, it has stopped working. It started by making a loud pitch noise when I would turn it on. Then the picture stopped working. The television now turns itself on and off until I unplug it. I can't use the television anymore. It is completely broken and I am without a TV. It really upsets me because this TV was a gift and Samsung is supposed to be a good product. Samsung needs to do something about this because there is no reason that my television that I have had for 15 months is broken. We need to get a class action lawsuit going.
Reviewed Dec. 20, 2009
I have 2 Samsung TVs, both 42-inch: 1 plasma and 1 LCD. Both are under 3 years old and both have started doing the same thing. They have sound but no picture, clicking noise on start up. Someone should make Samsung accountable for their products.
Reviewed Dec. 20, 2009
I purchased a Samsung LN-T4669F LCD TV in March of 2008 from PlasmaBay.com and also a so-called extended warranty from RepairTech.com. Both companies are out of business. What a joke. I am having the same problems everyone else is having with the clicking and powering up the TV. I can't believe this after spending over $2000 for a TV that worked great until this issue and I am finding out that I can't do much about it except fix it myself or pay the rip off repair people to fix for you. I feel bad for even recommending Samsung to anyone. Not anymore, they got my last hard dollars from me. No more Samsung products in my home and now I am an advocate against Samsung crap. I should have bought a Sony. It's too bad we don't have an American TV company anymore instead of this Japanese or Chinese crap.
Reviewed Dec. 20, 2009
I purchased a Samsung LCD TV LNT4042H in August 2007. Now I have a problem in the TV starting with click sounds and delay in powering up. On research, I learned that thousands of people who bought Samsung got the same problem with many of their models including LNT4042H due to defective electrolytic capacitors used on the power supply. The substandard capacitor used manifests itself after a year or so of operation, resulting in consumers being left high and dry since the warranty period is over. Samsung should own up responsibility to this well-known problem and offer to fix this issue.
Reviewed Dec. 20, 2009
I purchased a Samsung 42” Flat Screen TV in June 2008. The last 2 months, the TV would turn on and off. I kept blaming the cable box, finally the TV would only flash a red light and click, click, click and on! So I called a TV repair company. They picked up the TV and said it would maybe be $200.00 to repair it. They claim replace parts to the power supply. Wow! The repair bill was $415. What a rip I paid over $1,200.00; now that I read power just needed parts to be soldered. Now I feel the TV repair ripped me off also because they only had the TV for one day, what I’m trying to state how did the TV repair company get the parts in one day? I honestly feel that Samsung Corp should pay the repair bill!
Reviewed Dec. 19, 2009
Fifteen months after purchasing our Samsung 46" HDTV, we too are now experiencing the constant clicking and no picture problem. Living in a rural area, we are forced to transport the TV over an hour and leave it for a week to be repaired! Quite a bit of research time and money was spent on this purchase and I am truly sick that it went out immediately following its warranty period. I definitely agree, Samsung should step up and initiate these repairs!
Reviewed Dec. 19, 2009
Add me to the list of terribly disappointed Samsung buyers. I have a LNT4061F model TV that turns itself off and on at its own whim. Nothing seems to help. I called Samsung, only to be told that I am 3 months out of my one-year warranty. Gee, thanks for that. Reading back over the complaints just on this site, it occurs to me that a class action suit is the only thing that is going to get Samsung's attention. Anyone else ready to play hardball?
Reviewed Dec. 19, 2009
I have just read all the complaints while researching the problems I am having with my Samsung 52-inch LCD that we purchased in August 2008. It sounds like Samsung has a serious issue with the relay clicking noise. Our LCD just started doing the clicking noise this week. When it first started, it clicked 4 times trying to turn on the TV. Now it is up to 20 times of clicking before the TV will come on. I guess from what I have read, soon the TV will not come on at all, great for spending $2,700 on a Samsung. They should be responsible for repairs since there are so many complaints.
Reviewed Dec. 18, 2009
We spent over $2000 for a 52-inch Samsung LCD 18 months ago. It is broken and Samsung won't do anything about it. The TV tries to turn on but nothing happens and it just keeps cycling through to turn on. It is 6 months out of warranty and Samsung said, "Too bad." The Customer Service people acted like it was my problem for not buying the extended warranty. I spent $2000 for this. Is it unreasonable to think it will hold up for more than 18 months? We are going to have to pay $300 to have it fixed. Never buy Samsung.
Reviewed Dec. 17, 2009
After 18 months, our new Samsung LN-T4061F suddenly lost its picture. I have owned many TVs before but never had one go out after only 18 months. I contacted Samsung to see if there was any extended warranty or help that could be offered since it was out of warranty by 6 months and met with the typical, "We're sorry but no help here."
Reviewed Dec. 16, 2009
I purchased a 40" LCD in 09/07. I have been having the power cycle issue for about a month now maybe more. So by now it could take up to a day to turn the TV on so I just leave it on (a fire hazard I'm sure). I spoke with customer service via live chat and they just referred me to a local repair comp. My father-in-law heard of this company and had used them once before to repair his washing machine with great success.
When they came, they told me I had a bad panel and would need new capacitors. Capacitors would cost $70 on top of the $130 it cost just to have them walk in the door. They would have to take the TV to their shop to do the repairs however, and that by replacing the capacitors it may only extend the life of the panel by a little. To replace the panel would be another $700. I told them leave the piece of junk right there and when it died I'd go buy an LED. So a $1,200 TV cost me $130 to tell me it would cost $730 to repair. And I won't even be done paying it off till 09/10. After this experience when I do go buy another TV, I will not be buying another Samsung that’s for sure!
Reviewed Dec. 16, 2009
I too purchased a 40-inch LCD Samsung TV. After the warranty period, it would not power up. I called Samsung several times and no answer. They just don't care! I went on a website and found the cure. If you can solder, you can fix the TV yourself. There are four capacitors in power supply that have blown because they are of marginal value. Search the web for this repair. The replacement capacitors can be purchased at Radio Shack.
Reviewed Dec. 16, 2009
After 2 years of owning my 42" Samsung LCD, same thing as most of you, it started with the clicking for 5 minutes before it turned on which led to 10 minutes then 20 minutes then 2 days! Now, I am unable to turn it on at all. I called Samsung and inquired about a recall. The rep just gave me the number to the parts distributor and said the repairs would have to come out of my pocket! I am just shocked with the massive number of problems they will not do a recall on these TVs. I will never purchase another Samsung again and I will also do my research before making such a major purchase!
Reviewed Dec. 16, 2009
I purchased a Samsung LNT4042H 40-inch LCD HDTV, 1 1/2 years ago. I, like thousands of others, have the same problem they are having. The TV clicks or click cycles several times while it is trying to power up. Eventually, it won't turn on at all. It is well documented in thousands of complaints that the problem is caused by defective capacitors in the power supply. This could be a fire safety issue also. Samsung needs to recall these power supplies. Poor quality gets around and Samsung will be known as junk but they will be out of business if a fire from this product kills someone. I won't buy any Samsung product again.
Reviewed Dec. 16, 2009
I, like many others, purchased a lemon 42" Plasma from Samsung. The model is HPT4254 purchased from Circuit City in May 2007. The power board is on melt down and TV clicks on and off for hours. It currently does not work at all. Samsung customer service refused to acknowledge the problem and passed me off to service technicians that want to charge me a minimum $300 service fee. I might as well buy a new TV and not a Samsung. I don't know why I ever switched from Sony in the first place. I have a 42" Sony LCD (1st Generation) in my other room that is nearly 11 years old, and works great! I have some colleagues that are attorneys and I have advised them to look into this problem. Samsung really dropped the ball on this manufacturing defect. What a rip-off!
Reviewed Dec. 15, 2009
We are having the same problem with our Samsung 42 inch HDTV. We paid $1,200 for this TV 18 months ago and this clicking sound that everyone else is complaining about started about 1 month ago. The picture is still good once the TV actually turns on. It is taking longer and longer for it to actually boot up and from what I'm reading, it looks like it will continue to get worse. I'm more afraid that it will catch fire, which is what I've read not only on this site, but on other complaint sites as well. How is it possible that a company like Samsung can get away with this? It seems that most of their TV's are defective! Unless they compensate us for their defective merchandise, I will spread the word to my friends and family. Never buy another Samsung product! Unfortunate!
Reviewed Dec. 15, 2009
I have a 40" Samsung LCD TV that will not start up for 4 to 5 minutes, if at all. Sometimes, it will have sound, sometimes no sound but a picture. I usually have to start it 3-4 times to get it to work but it's getting progressively worse.
Reviewed Dec. 15, 2009
I purchased a 46" Samsung LCD TV model #LNT4661FX/XAA from Circuit City in Paducah, KY on 12/15/07. I have had problems with the TV in the last few weeks. I have to keep pressing the power button several times before I can get the set to turn on. Sometimes, there are pixels all over the screen. I turned it off and turned it back on and the pixels are gone. Once the TV is on, I have no problems so far. I researched the issue online and found many people are experiencing the same problem and that it is because of defective capacitors in the power supply.
I contacted Samsung by chat, phone and I wrote a letter to the corporate office about the issue. I was told since it was out of warranty and that there were no known issues with my TV, then I was on my own. We paid $2,000 for this TV on sale! So now, I am faced with an expensive repair bill on Samsung's defective part or I just have to get a new TV. Unacceptable. Consumers need some protection from this kind of issue. Samsung knows they have a problem. It is the same problem on every size/model of their TV's. Samsung needs to step up and recall/repair these TV's for their consumers. I will never purchase another one of their products if I do not get some relief from this problem. It is not fair to pay that kind of money for what is supposed to be a quality product that fails within two years! It is time that these companies stand up and stand behind their products that we consumer purchase.
Reviewed Dec. 15, 2009
Well, here I am again! My Samsung finally died one week before Christmas. I purchased this in Thanksgiving only two years ago. I previously posted a complaint on this site around September 2009 but wanted to warn you about this new problem. You might want to unplug it before it causes a fire hazard! My Samsung was taking 1 to 1 and 1/2 hours to turn on. One day last week, after 1 and 1/2 hours turn on delay, I had a fairly decent picture, watching QVC to purchase Christmas gifts and boom! I heard a sound as if someone was standing in the living room and shot me with a gun. LOL, funny but not really! I literally ran to unplug it and looked for smoke! Since that time, the picture got worse but still came on but picture was awful. My husband was watching last night and thought he could just turn it off and back on like usual and it would come right back on and clear up. Wrong! Once again, two hours later, still trying to come, it shot us again. LOL. He thought I was exaggerating!
Still unemployed, Christmas, and stuck with a TV that shoots you! You got to love it! You might as well laugh than cry. Too many other issues to worry about. Right now, I have my wonderful 15" Craig purchased $100 from CVS for a kitchen TV, sitting in front of my wonderful piece of junk 40" Samsung, $1,500 Sears but at least the thing works! I don't give a crap if I could fix this thing, even if I tried to! I don't want it in my home! The thing is Samsung needs to stand by their products and if you make a $1,500, it should last longer than two years. (It went bad one year and three months after purchasing.) I know customer service, 24 years in it in banking. Poor management and dollar signs by investing in too many construction loans put my employer out of business by being closed by FDIC. Shut down! I would think as bad as the economy is, hard times, Samsung and any other companies would be doing everything they could to keep customers and make them happy. I don't wish being unemployed, at 50 by the way, on anyone but right is right. There are too many problems with this TV. It needs to be recalled before it kills a family by fire or leaves someone homeless!
Reviewed Dec. 14, 2009
Like so many people on here, my Samsung 40 inch LCD began popping at start up and this problem gradually got worse. After reading other people's horror stories trying to deal with Samsung and being quoted repair cost in excess of $200, I decided to look for another solution. Thankfully, there is hope! If you're even slightly mechanically inclined, you can fix the problem yourself. I did it for just under $20 and now my TV works like new again. Simply go on YouTube and do a search for Samsung TV repair. There are a few tutorials on how to fix the problem. It's relatively simple. The problem is a couple of capacitors that routinely go bad in Samsung TV's. If you don't trust in your own abilities to fix the problem, you may email me and we can discuss whether I might be able to do it for you. Good luck, everyone.
Reviewed Dec. 14, 2009
First TV is Samsung 32 inch LCD TV LN32A550P3FXZA purchased on 10/11/2008 at Circuit City for $849.99. It started to cycle power on and off on 12/12/09. While doing so, the unit does not respond to the remote control and TV side controls. The only remedy was to unplug for 12 hours then reapply power. The TV then functioned normally. I suspected that the problem will return after reading many other complaints similar to mine.
Second TV is Samsung 32 inch LCD TV LN32A450C1DXZA purchased on 10/11/2008 at Circuit City (same day) for 622.49. I'm having random audio problems while viewing digital, as opposed to analog, cable TV started around 08/01/09. The audio issues are occurring every day now. I contacted Samsung and they informed me that TV is out of warranty.
Reviewed Dec. 14, 2009
I bought a 40" model LN40A530P1 in Aug. 2009. Same as everyone else, it just clicks and will not come on. Of course, I did not buy extended warranty. I know that I am toast.
Reviewed Dec. 13, 2009
I have a 42" flat screen LCD TV model HP S4253, model code HP S4253 X/XAA. When we first got it, the TV kept turning itself off. It needed to have its power board replaced because it was faulty. Yesterday, the TV caught on fire and smoke came out of the back where all of the hardware is located. Not good. The TV is not even four years old.
Reviewed Dec. 13, 2009
Shame on you Samsung! I bought a 40" Samsung 1080p LCD HDTV 15 months ago. When I turn it on, there are purple dots all across the screen. I have to power it off and on again for them to go away. They just started appearing out of the blue one day. A few weeks later, the TV started having issue powering on. When I turn on the set, it comes on but without a picture, then it turns off, then it turns on again, then it turns off again, and it continues to do this for about 7-8 minutes before finally coming on with a picture. I did some research online and what I discovered was shocking! Google "Samsung purple dots" and you will find many Samsung TV owners writing about the same issue. It's called power cycling and it's caused by faulty hardware, capacitors to be exact. Samsung apparently used 10V capacitors where a minimum of 15V-20V should have been used. Over time, the capacitors start to fail. The results are the purple dots and power cycling issue. Samsung guarantees the TV for one year from date of purchase. Since I purchased my TV 15 months ago, it's three months past warranty. Needless to say, I purchased a 3-year extended warranty when I bought the TV. I thought I was covered.
Unfortunately, both the company I purchased the TV from (PlasmaBay.com) and the warranty company (RepairTech.com) have gone out of business. I felt like I'd just been punched in the stomach. Desperate, I called Samsung and politely explained my plight. They politely told me there was nothing they could do. I am extremely disappointed. I spent $1,400 on a Samsung TV that lasted only 15 months. I feel cheated and I think many people would feel the same if this happened to them. This is absolutely unacceptable. Samsung should stand by their product and customers. Shame on you Samsung! It's sad to see that I am one of hundreds of consumers who are experiencing this issue with their Samsung LCD or Plasma HDTV's. I used to love Samsung but I feel that I have been let down as an electronic consumer. Therefore, I will exercise my economic freedom by steering clear of any Samsung products. Likewise, I will advise my friends and family of my horrible experience. Do your homework. Research before buying. Don't buy Samsung! Thanks for listening. Samsung, if you even care, you can reach me at **.
Reviewed Dec. 12, 2009
I purchased a Samsung 42" HD TV in 2008. After 14 months, the screen went bad so I called the extended warranty phone number I had been given. On April 24, 2009, Stone Electronics, a local firm (Columbus GA), picked up the TV and promised a return in 7 to 10 days. I got the TV back on June 8, 2009. In October of 2009, the same problem arose. I again call the extended warranty line and was directed back to Stone Electronics. Stone picked up the TV on October 26, 2009. It is now December 11, 2009 and I still have no TV. Repeated calls to HH Gregg where I purchased it from, to Stone Electronics, and to Samsung get no response except, "It's not our fault."
Reviewed Dec. 11, 2009
I bought a 42 inch Samsung LCD TV model LN-T4053H from Sears about one a half years ago. It quit turning on properly about a month ago, either by remote or on the console. It takes several tries at least. Shabby. I have had TV's that worked for decades and more without a problem. And this was by far, my most expensive set.
Reviewed Dec. 10, 2009
I purchased a Samsung HTDVD 7200. When I received it, I could not connect to Netflix or Pandora. I did all of my homework prior to calling Samsung Repair. I was told immediately that it was a Netflix problem. I called Netflix and they ran me through a series of tests. Once again, Samsung passes the buck, so he connected me to Samsung. I spent a great deal of time. First, they were going to send a technician out. Then they said, “We can’t do that. You’ll have to send it to New Jersey.” I asked for a repair facility closer and she said there was one in California, but it has to come to New Jersey. When I got my UPS label, it said California, which is where I sent it. Turnaround is more than two weeks. I did not document this time period, but it was two weeks.
I plugged in my wireless adapter into the wireless adapter port and it does not work. I plugged it into the side port (used for other devices) and it works. I called Samsung and they said if it works in one port, then don’t worry about it. Both ports are supposed to work. I stewed on it for a couple more weeks and called Samsung and demand that I get some service on this. I have been hung up on by US Samsung employees more than five or six times. When they don’t know how to do something, they disconnect you. I finally got a hold of a girl in NJ that gave me authorization to return it to the repair facility. I asked for a new unit that this one is a lemon.
Eventually, she decided that it will be repaired and that nothing else will be done. I said, “Okay, send me my repair label.” She gave me the address and I asked where the label was. She told me that Samsung only provides shipping one time for repairs. When I threatened to contact consumer groups and the AG office, she reluctantly sent me a label. For the next couple of weeks, I once again stewed on this, and then reluctantly I shipped out the device, knowing it will be 2+ weeks before it is returned. Since I purchased this device a couple of months ago, it has been in the hands of Samsung about as much as in my hands. When I sent the repair ticket the last time, I put a letter in the box about what was not working and sent a copy of that letter to the US CEO of Samsung in New Jersey.
On December 4, 2009, I received the notice that my equipment was repaired and shipped second day air from California. I called on Monday 12/7/09 to see where my equipment was because it didn’t show up on the UPS number. Once again, I was lied to by Samsung. I received the equipment on December 9. Last evening, I worked about 4 hours trying to connect the device wirelessly to the router. I tried to call Samsung. No one was available at those hours.
Today about 11:30, I contacted Samsung, talked to tier 1 technician, was referred to tier 2, and then after spending 90 minutes on the phone, the tier 2 technician tried to pass it off as my wireless provider, not a Samsung problem. I told her that I have two computers, a printer, telephone, Roku that all operate perfectly on WiFi. She said it’s not the device. I asked for 5 minutes to test something. I plugged my Roku device into the connection on the TV and the power supply, pushed the button and it worked perfectly. Then, she said that she would put me to a level 4 person. I said that no level would fix this because it’s not working. I was told by her that a Level 4 tech would contact me in 24 to 48 hours. I told her I am lucky to be retired and I do not appreciate being a prisoner in my own home by Samsung to wait on the phone. The last technical reference number I have is **.
I contacted Netflix to see if they had any additional Samsung numbers for me to call and they did not have any more numbers. He wanted to know what the problem was and I said the Samsung device is not working. “What’s not working?” he asked and I told him the story. As I told him the story, he documented it on their computer. This equipment is a lemon and needs to be replaced today. No more hours on the telephone and waiting for technical support to call.
Reviewed Dec. 10, 2009
My 20-month old $1200.00 TV (LNT4061F) is gone. It will click while watching a show and it takes 15 to 20 minutes for it to come on. Sometimes there are lines on the screen and sometimes the color is jumbled.
Reviewed Dec. 10, 2009
I cannot believe how Samsung is getting away with this! I purchased a 42" LCD TV in December 2007. I didn't get the extended warranty (thinking that TV's last for at least 6+ years, at least my previous tube TV's did). Well, I learned the hard way! I spent $1,800 on this TV and I have just found out that I have to replace the power board because it won't turn on and it takes 5 minutes (after all clicking noises). I called customer service and of course, useless! I even requested to speak to a manager and the girl hung up on me (the nerve). The second time around, they gave me a number for the local authorized dealer, where they told me that it was going to cost me $250 to buy a new power board.
Reviewed Dec. 10, 2009
Calling Samsung customer service is useless. They want to send a tech out that costs a minimum of $300 just to look at the thing. Then, they want to charge you to take the TV to their shop (another $200) and $200 to replace the entire motherboard. So do the math - $700! I fixed my own $6! Yes, $6! After reading what others did, replacing the two 10v caps did the trick. And you can replace the volts with equivalent or higher. So, I put 16v's in mine and it works like a dream now. Personally, I figured what did I have to lose?! Glad I'm a very industrious woman!
Reviewed Dec. 9, 2009
I bought the HPT-4254 in Summer 2007. TV power supply continuously clicks and never turns on. I called Samsung and they were useless, unhelpful and uncaring. Prior to this, I had recommended Samsung to a few friends who ended up purchasing TV's. What a mistake. Now, I must live with the guilt of recommending a shoddy and unreliable product.
Reviewed Dec. 9, 2009
We bought this Samsung 40" LCD TV 1080p in 2007. Little more than a year after, it started giving problems such as red grains and delayed power on, etc. First, we thought probably because of the voltage in our house and we went overseas and got carried away. We were so busy to worry about this, but now the problem is real bad and we have to sit long time, waiting for the TV to display anything after switching the power on and the red grain come and off too. So, I started researching online and found out so many people has the problem. We have small old type TV and it's still running with no problem. We spent over $1,000 for this and we get to use it only for a couple of years. I really wish someone help us to get the money back. We don't want to run behind the technicians and then again problem and again calling. We have no interest in that.
Reviewed Dec. 8, 2009
We purchased a Samsung HPT4254 about two years ago. We are having the same problem as everybody else on this website: power supply, TV won't stay on, and just clicks and turns off by itself. We paid over $1,000 just two years ago and Samsung will not do anything about this defective TV. How is it that so many people have the same problem and Samsung doesn't have to do anything about it? If there are any class action lawyers out there, please look into this case.
Reviewed Dec. 8, 2009
My Samsung LN-T4665F 46 inch LCD TV has started clicking, which is a symptom of bad capacitors on its power supply. I am quickly discovering that this is a wide spread issue. I don't appreciate paying $1,500 on a TV and having problems a year and a half after purchase. Hopefully, there will be a recall or a class action lawsuit. For the record, I had the unit's motherboard replaced already because of a different issue. Fortunately, it was under warranty for that. I haven't tried contacting the company as of yet.
Reviewed Dec. 8, 2009
On 5/31/07, we purchased a Samsung 56 inch DLP HDTV from BrandsMart. Just a few days before the 1 year warranty ran out, the lamp quit working. Samsung sent a repairman to our home 2 weeks later who replaced the lamp. In October of 2007, the TV began to whine loudly before turning on and took much longer to "boot up". Then, while watching something, the screen went black. The lamp had gone out again just 4 months after being replaced. Same thing happened in June of ‘09, October of ‘09 and 12/3/09.
So in 18 months, we have gone through 5 lamps! So, now the lamps are lasting less than 2 months and even the Samsung repairmen and their phone support reps admit that it shouldn’t be happening. Samsung has replaced all but one of the 3 lamps. This most recent time, when I called them, I was offered a replacement for the TV. Then a few days later, I was told the rep that offered was not authorized to do so and that it is not their policy to replace a TV that is out of warranty.
They offered me a refund, which is less than half of what we paid for the TV and we can’t get a comparable sized TV for that. The woman on the phone told me that they had already been gracious by fixing the problem so many times. What? They sold us an obviously defective product! Investing this much money in a TV is a long term investment, not 2 years! I’m never buying or recommending a Samsung TV again! We are out of money spent on what we thought was a long term investment!
Reviewed Dec. 8, 2009
I bought a Samsung 42" Plasma TV in October 2007 and I began having problems with the TV in May 2009. I looked at my paperwork and I had the warranty certificate which clearly stated that Plasmas had a 2-year warranty. I called the toll free customer service number and they told me that I only had 1 year warranty no matter what the paper said. After speaking to 5 representatives and 2 weeks later, they authorized the repair.
Two weeks later, the repairman finally had the parts and repaired the TV (they said it was probably the motherboard which, I've read many people have had problems with it). Three weeks later, I had problems again with the TV. It works fine but It cannot change channels so I can only use it for video games or movies. I contacted Samsung again before October '09 and they told me that they will not cover the repair and what they had done was a one time repair. I told them that according to my warranty certificate, they were supposed to fix it and offered to fax it to them, but they did not want to and refuse to pay for any repairs. I contacted the same repairman they sent and he told me that it was probably the motherboard and the minimum cost will be about $300.
I will not ever buy a Samsung product. I have older televisions that have withstood overseas moving and they have never had a problem while this one did not even make it to 2 years without having a major problem.
Reviewed Dec. 7, 2009
My 18-month old 40" LCD 1080p television just quit working. On this site, I've read hundreds of complaints from other consumers with the identical problem. In my case, while watching TV, the picture would suddenly go to static (once white, with vertical bars, once green, once blue) and the audio would go to full-volume static (white noise). Each time, I would turn the television off and it would then come back on. Today, the television will not turn on at all. This television cost over $1,200 on sale. Considering that this is a known problem, Samsung should be required to provide service for this problem outside of warranty.
Reviewed Dec. 7, 2009
On June 23rd of 2009, we purchased the Samsung UN55B8000XFXZA from our local Sears store. By the middle of July 2009, the TV had dark corners and white clouding. I contacted Sears and they said we needed to contact Samsung; here is where the trouble starts. I started contact August of 2009 and finally on November 12th of 2009, they decided the TV could not be repaired after an exchange of TV and 3 different repairmen coming to fix the unit. They agreed to send a truck to pick up the bad TV and then would send refund.
Today is December 7th and I have just been on the phone again with them. They will no longer give me a time frame of when the TV will be picked up, and I cannot get my refund until the TV is picked up. The price of the TV was $3,637.99. We went and purchased the 55" 8500 series TV in the meantime so we would have something to watch thinking the TV and refund would be taken care of in short order - I guess not. I now have $8,000.00 tied up in 1 defective TV, and for the time 1 good TV and can't get an answer from Samsung.
I am completely disgusted with this company and will never do business again with them. Where do I go to next to get my money back from these people? Do we as consumers not have any rights? And by the way, I also have a 46" Samsung TV bought in June of 2008 and I am now having problems with this set not turning on and dots on the screen sometimes; sounds like the same defect as everyone else online. For now, it still runs after taking 3 minutes to turn on. When this TV quits, I will be buying from another company.
Biggest thing now is how do I get my refund; the TV is ready to be picked up. How many weeks should this company be given to honor what they told me? I have a bill to pay for another TV and no refund as promised. I have to borrow money with interest to keep my name good and pay my bill. There must be a time limit.
Reviewed Dec. 6, 2009
I have the same problem as described by thousands of consumers. Outside of my warranty, my Samsung 42" LCD TV begins maniacal power cycle problem. It takes 20-30 minutes for picture to come out, keeps power on and off and there's a clicking sound that's the same as everyone else here. It's a complete fleecing on customers. This issue was known before TVs were shipped as admitted by Samsung representatives.
Reviewed Dec. 6, 2009
I am among the many, as I have found out on the internet, that has had a problem with a Samsung 40" LCD TV. After doing my research about televisions, and even though it was about the most expensive of the models available, I bought the Samsung because of the ratings it was given. After less than a year and five months (and less than five months out of warranty, I might add), it has a problem that sounds like a manufacturing defect. It now takes about two to three minutes to turn on after fits and starts, alternately trying to turn on (with characteristic sound and blue light) and then silence and no "blue light special."
Needless to say, I am extremely disappointed with the short life of the product. Samsung apparently cut corners by using inferior electronic components, which do not stand the test of time. I have asked Samsung by email, which will probably go unanswered, to extend the warranty period beyond 12 months in good faith. So much for not purchasing extended warranty coverage. The rule was that purchasing such insurance was not necessary since electronic circuit boards do not go bad and if defective, will show themselves in the first few weeks.
I wish I had not told my son, who also purchased a Samsung about ten months ago, how pleased I was with mine. He was wiser than I, however, and purchased the extended warranty. Will I buy Samsung again? Not a chance as I know now they use inferior materials in their products. I have not yet taken the TV set to be repaired, but from what I have found on the internet, I'm looking at about a $300 repair bill, almost a fourth of what I paid for the set.
Reviewed Dec. 6, 2009
We bought a 47" LCD 120Hz 1080p TV from Circuit City about 18 months ago for $2,000+. It was a great looking TV that produced a beautiful picture. Within the last few months, it started making the clicking sound before it actually powered on. First it only took a few seconds, then progressed to a few hours, and finally it won't power on at all. As I read the same complaint over and over about Samsung LCDs, hopefully something can be done legally. I did not purchase a TV for this much money to use only for a year and a half.
Reviewed Dec. 6, 2009
There's a constant on/off cycling of my TV (Samsung LN-T4061F) when I power it on. It clicks on (blank screen), blinks a couple of times (red dot on power button), turns off, then repeats this cycle 8+ times and now takes over 2 minutes to actually power on. The TV is only 23 months old and after investigating various on-line forums, this is obviously a widespread problem with Samsung televisions. The repair will be $300-$500 and Samsung says "too bad" and "sorry". Samsung should be stopped from selling products with sub-par electrical components and should be forced to repair these televisions.
Reviewed Dec. 6, 2009
I had my Samsung TV repaired to the local Samsung dealer, where I purchased it from. He told me he can repair it in a week. The engineer from the company came but he did not do so. He told me and my other family members that sometime parts are not available and engineers don't come. It took them six months. Now, he is saying that I take another TV because the TV cannot be repaired. I've decided I will never buy any Samsung product and advise all never to buy any product of this company. Their service is very poor.
Reviewed Dec. 5, 2009
I purchased a 50 inch Samsung DLP less than two years ago. After a week of using the TV, it started to mess. It would take longer and longer to start. I had to get Circuit City to come exchange it and the new one was doing the same thing over and over. They told me that is the way the TV is. I purchased the TV Black Friday of 2007. I went on Samsung website and filled out the form. No one contacted me and it has been over 3 weeks now. The TV is making a very loud noise and vibrating. I called a local repair place and it would cost me $359 to get the TV fixed. I am out over $1,000! Now I have to pay another $359 to fix this TV. I will never purchase anything Samsung and I will tell all my friends to never purchase anything Samsung! They suck; bad product and a rip-off.
Reviewed Dec. 5, 2009
I've been reading about the Samsung LCD TV. I paid $3,000 for mine 1 year ago. Now, it is taking about 15 seconds to start and showing some different colored lines all over the screen. So please if someone knows a lawyer… that way we can altogether take Samsung to court and get, at least, our money back. We got to be together in this matter, so let's sue this company.
Reviewed Dec. 4, 2009
Great! After reading all of these complaints (hundreds ) just within the past few months, I'm really depressed to feel compelled to add my complaint to the pile. It's the same old story - I paid $3500 three years ago for a Samsung 52" Plasma (HP-S5053/S4253) from Circuit City (of course they're defunct now) and the picture yesterday decided to go all red-blue-purple just all of a sudden. No problems were up until then. Based on everyone's nightmare with Samsung's Customer Service, I hesitated to even call. They'll just tell me I'm on my own anyway. So now I have a 90 lbs. black box hanging on my wall. Yes, never again with Samsung and you bet I'm telling everyone I know. I don't know how we get a class action going but we've got a good case.
Reviewed Dec. 4, 2009
I purchased a 61" Samsung DLP in 2005 for $4,200. I purchased a 3-year extended also. We liked it so much that a year later we purchased a 42" DLP for the basement which we rarely use. Well, the 61" has died; I had already replaced one bulb a year ago. It had all the symptoms of another failed bulb, but after I replaced it, I still get the three flashing lights. I did some research and thought it was the ballast. I replaced that and nothing. Then I tried the color wheel, same thing.
Now I have a huge paper weight that I'm dumping more money into. When it broke, I pulled the one from the basement up so we can watch that one. Well, within a couple of days I had the pixel issue. Now my 42" is covered with white dots and is virtually unwatchable; over $5,000 in TV's under 5-years old and nothing but problems. Samsung is supposedly going to take care of the 42" and I am waiting for the phone call to set-up an appointment. I think I'll sell the 61" for parts and buy an LED after Christmas. Never again with Samsung; I would be a willing participant in any class action suit to reclaim some money for a new TV. I’m horribly disappointed.
Reviewed Dec. 4, 2009
I purchased a Samsung 42" TV 2 1/2 years ago, and the screen has now started to produce white dots. Every day I turn on the TV, more white dots appear. Apparently, this is a problem with the Samsung TV because Customer Service has assured me someone in Repairs will call me in 1-3 business days to look at the TV and cover the cost to repair. I will keep everyone posted.
Reviewed Dec. 3, 2009
My Samsung LNT4661 HD TV went black. We have audio but no video. I have made 10 calls to Samsung, sent my receipt in the amount of $2500 and Case Management closed the claim number without even calling me. They recommend Complete Electronic Specialist in the Houston area and they don't return my phone calls. There are numerous complaints regarding this and Samsung or the repair company do not return phone calls. I am a year outside my warranty and did not buy the extension but obviously this is a known problem. I would never buy a Samsung product again.
Reviewed Dec. 3, 2009
On 1/21/07, I purchased a 27-inch Samsung LCD TV for $999 from Best Buy. I did not purchase the extended warranty. In September of this year, the screen went black and has never worked since. When I called Samsung, initially, they gave me the name of a Samsung authorized repairman. He told me it would cost $700 to repair. He said he sees this issue all the time with these TVs. When I called Samsung numerous times to express my disgust, they said since it's past the 1-year warranty, there is nothing they can/will do. After doing some research, I found the same story as mine all over the Internet. I just can't believe that a company as big and well known as Samsung chooses to do business this way; and furthermore, I can't believe they can get away with it! How is it ok to sell a TV for $1,000+ that only lasts two years? I also can't believe a company like Best Buy continues to sell them. I actually purchased this TV on their salesman's recommendation. I will never do business with either company again and pray that someone does something to help all these people who have been wronged by Samsung.
Reviewed Dec. 3, 2009
I purchased a 52" Samsung TV (Model # LN52A650) for $3,000. After 15 months, the TV will not turn on due to a power supply problem. Samsung has offered to repair but failed to deliver in 4 weeks. Finally, they admitted that they do not have a warranty repair facility in Charlotte, NC, so I would get a replacement. One more month passes and no replacement has been received. I have called Samsung weekly and on 5 occasions they indicated they would call me back. They failed to call me back in a week's timeframe on each occasion. They refuse to allow me to talk to a supervisor. They still cannot tell me when my TV will be fixed or replaced. I will never, never buy another Samsung product. If anyone wants a class action suit for this Samsung problem that is all over the internet, please count me in.
Reviewed Dec. 2, 2009
I purchased a Samsung 46-inch LCD TV less than a year ago and now it clicks before going on. I guess it won't turn on soon. Samsung said that there is nothing they can do since the warranty has expired. What a racket!
Reviewed Dec. 2, 2009
My wife and I were happy when we purchased our 42" Samsung LCD Flat Panel TV from ABC Warehouse. We purchased the Samsung 42" over the Sony Bravia of same size because we were told that this Samsung 42" TV Model LNT4069FX/XAA was a Consumer Digest Top Choice for 2008. We were oblivious of this sort of information until the salesperson showed me a printout proving those remarks. We purchased the TV in spring of ‘09. It's now December '09 and our TV has started the slow start-up; the clicking taking just about 3 minutes now to turn on. I'm going to push ABC to take care of this issue now because we are under the one year warranty still. I'm upset that anyone would have to deal with this sort of an issue when paying so much for the product. Shame on Samsung. I guess the stock market wasn't being nice to the CEO’s stupid cost-saving measures.
Reviewed Dec. 2, 2009
I bought a Samsung 46-inch LCD about 1.5 years ago. It just started to produce a clicking noise before it starts up (about 6 to 10 clicks). I called Samsung and they said the warranty is up and it's not their fault. I paid over $2,000 for this TV and I believe it's defective. Interestingly, when I talked to the rep of Samsung, she said that more than half of her complaints were for the same problem. I have seen many similar complaints about the same exact problem (most saying it is related to the capacitors). It's not fair and I would like some sort of remedy to this problem.
Reviewed Dec. 1, 2009
I purchased a Samsung LN-T4065F TV 18 months ago. It took longer and longer to turn on starting 3 months ago. It clicked over and over. Sometimes it would take one and a half hours to turn on. The customer service at Samsung was of no help, telling me it was over its one year warranty and I should have purchased an extended warranty. After taking it apart myself, I believe 2 of the 4 capacitors are bad (they are bulging). I will never buy anything Samsung again. They are a joke. I had a Zenith TV last for 19 years and a $1,400 TV goes bad in less than 2?
Reviewed Dec. 1, 2009
My wife and I purchased a 40-inch Samsung TFT-LCD television (LN-S4051D) on Dec. 28, 2006 at Fry's Electronics in Wilsonville, OR. For over two years, the television worked fine providing a great picture. In summer 2009, the set became more and more difficult to turn on and off. Finally, on Nov. 24, 2009, the set refused to turn on. I called Fry's on Saturday and the salesman there recommended Wolf's Service Center in Vancouver, WA for the repair. Wolf's sent out a serviceman the next Tuesday to our home. He pulled off the back, removed the power supply board and immediately recognized that 3 electrolytic capacitors were burned out. It took him about 30 minutes to remove the capacitors, solder in new units and reassemble the television. The charge was $189, with parts costing $24 and labor $165.
Reviewed Dec. 1, 2009
I purchased a DLP TV model #HL-R4667W for $1,200.00 in April 2006. Four days later, I had to replace the lamp. In March 2007, I had to replace again. November 2009, same problem? Warning! Consumers, don't buy Samsung!
Reviewed Dec. 1, 2009
I, too, did my research when deciding which brand of 40" LCD HDTV to purchase. Samsung seemed to come out on top. I've had my TV for a little over 2 years. Up to this point, it was working fine and I was very happy with it. Recently it began to click on and off several times before the picture and sound came on. With each start after being off for a period of time, the clicking increased in time. The time intervals increased from a few clicks to a minute to three minutes, etc., over a period of a few days.
Finally, the TV clicked for a period of 15 minutes and never turned on. After contacting Samsung customer service, I was given the runaround that other letter writers were given with no satisfaction or notice of any recall. While acknowledging that the "clicking" and eventually the set not operating was a story they had heard many times before, they said there was nothing they could do since it was out of warranty. I asked to speak to a supervisor, but none was available. My phone number was taken with the assurance that someone would be getting back within a few days. I'm still waiting. After contacting some repair services, I was told that the cost to fix my set would be $300-$400.
I'm sure that any executive at Samsung would not buy an automobile that had a one year warranty and many known mechanical problems associated with it. People don't expect to pay good money for something that will last a short time and then be treated in a disrespectful manner. It's time for the Samsung corporation to step up and show the Samsung name means quality, not grief and aggravation. I know that Samsung will get no more of my money!
Reviewed Nov. 30, 2009
I purchased a 52" Samsung LCD TV in September of 2008. In May of 2009, the TV would not turn itself on and made a continuing clicking sound. I called Samsung and they sent a repairman out. He replaced the motherboard and stated this is a common problem with Samsung. The TV worked fine for 6 months and the same thing happened again on 11/28/09. I called Samsung again and they stated the warranty was up and I'm own my own. We paid top dollar for this unit only to have a problem that was covered under a warranty continue after the factory warranty expired. Unless Samsung will extend my warranty to cover this defect, I'll will inform all possible not to purchase such a defective product from a company that refuses to admit they have a defective part and issue a recall.
Reviewed Nov. 30, 2009
We purchased an LN-T4061F LCD around Sept 2007. We just recently had the same issues that so many others have reported - the clicking as well as the vertical colored lines and no picture. I followed protocol and contacted Samsung via live chat and phone. Both said that the TV is out of warranty and there are no recalls/repair issues listed. I advised of the information in Consumer Affairs and stated that all of these listings clearly prove that there is/was an issue with the manufacturing of this TV 18-30 months ago and we are all now suffering the results. I spoke with our local authorized repair facility and they were familiar with the issue and said the capacitor replacement should remedy the clicking and picture issue.
My plan is this and I suggest everyone consider the same. Get your TV fixed then take the bill and put a fair calculation onto it for your time and effort and then file a small claims action against Samsung - that is a lot of money for them to spend to save a little bit. From my conversations, it is clear that Samsung is not going to step up and take care of their issue. The technician did state that typically, these issues do not repeat once they fix because whether Samsung will admit it or not, they know of the issue and fix the parts that are used to replace the bad ones to minimize future issues. Unfortunately, we are stuck with the bill (temporarily).
Reviewed Nov. 30, 2009
Samsung LN-T4065F TV of less than 2 years would power off randomly some months ago. I attributed it to the power outlet. Then, it started to take minutes to power on. Soon after that, the screen would turn on and be all white with random rainbow lines running vertically down the screen or the screen would be grey with a random pattern running through it. Once that occurred, the TV just would not turn on. It would power on and immediately power off. A call to Samsung led them to tell me to check the plugs and make sure it was plugged into the wall outlet and not a power strip. The problem persisted and now I am waiting for a tech repair call for an issue that through my investigation has become known to me as a common occurrence for Samsung TVs.
Mind you, I got to this point after repeated calls to their terrible customer service. When I asked to speak to a supervisor, I was promised a call back that never came. I had to call them for a 3rd time to finally speak to someone with some authority, only to have her tell me that they have not determined that the problem is a Samsung defect and I would have to pay for the repair since the product is past warranty.
Reviewed Nov. 29, 2009
Like many of the complaints on here, I have a Samsung 40-inch LCD model #LN-T4061F television that has started clicking when trying to turn on. My answer to this problem is simply not turn the TV off. But occasionally I forget and each time, it's taking longer to turn on. I've had this TV barely over a year, just in time for the warranty to run out. Many people on here have suggested filing a class action lawsuit, but another suggestion that I have would be to start a petition and go to the media with the problem. The last thing a company like this wants is bad press!
Reviewed Nov. 29, 2009
I purchased a 40 inch Samsung LCD Television model number LNT4061F in November of 2007 for $1,319.99 at a Chicago area Circuit City Store. Now at two years of ownership, I am experiencing problems when the television turns on; essentially the television clicks anywhere from 7 to 30 times before turning over. Based on online posts, it will only be a matter of time before it fails to work at all. I am appalled that a company can charge so much for a product and not stand by it. There is no longevity with these Samsung televisions. They need to go back to the old tube televisions that lasted for years. Average person cannot afford to drop a thousand dollars on a TV every 2 years.
It cost approximately $650.00 per year for this television. Samsung is involved in a racket and needs to stand by its product. I think based on the myriad of complaints, some class action attorney has a great case.
Reviewed Nov. 28, 2009
We purchased a Samsung 40" LCD/HD TV in January of 2007. We started having problems with it when it was one month out of warranty. We called Samsung and all they said was we should have bought an extended warranty and sorry for being unhappy. Now the TV has finally quit, but the problem has been a clicking sound with flashing on/off light that eventually would turn the TV on with patience. I called Samsung again and they claimed that they had no problem history etc., and yes, we are out of warranty.
We chose Samsung because we were told by sales associates that it was one the very best. We have been married for 40 years and given a lot of old TVs away that wouldn't wear out. Now I learned from the internet that Samsung has 1000s of blogs about this very problem and the lack of support for a known factory defect called "power cycling" due to faulty capacitors in the circuitry. There really should be some action on behalf of consumers across the nation who have thrown money away on a product known to be faulty. If it was an automobile, it would have a recall. So why is a TV different? It could cause a fire due to the problem.
I visited two stores last night, Walmart and Costco, to look at TVs and in both stores when I asked questions, the associates said Samsung was the way to go for the best. Then when I related my situation, one associate admitted he knew of problems and the Walmart associate said she owned one and she loved the picture quality, but was having problem herself. Does Samsung give a spiff to salespeople to push their products? I kind of wonder now since this experience. Samsung, as a company, is taking a lot of money from people and I believe some legal action on behalf everyone like myself should be taken and force them to own up to the problem.
Reviewed Nov. 28, 2009
In August 2008, I purchased a Samsung LCD 32 inch TV. Now 15 months later, it doesn’t work at all. For two days in a row, it was slow to turn on, then the next day it turned on after taking 10 minutes only to turn itself off. Never to work again! After reading all the complaints about the Samsung TVs, I now realize that I too have purchased a faulty product that should be recalled. When I called Samsung, of course I was told it wasn’t under warranty and to look in the Yellow Pages for a repair man. The repair man stated the repair cost would be $125.00 to $175.00, more than that he wouldn’t fix it.
I can’t afford to have it fixed right now. Even if it was repaired, it would probably have the same problem within months. The problem more than likely is the failure of the capacitors in the power supply board. I have watched the video on how to repair the problem. The 10 vt capacitors were replaced with 35 vt. Makes we wonder if that would cause a fire hazard. So Samsung should step up to the plate and make good to all of these people that have bought faulty TVs. We shouldn’t be spending money on fixing TVs that will just have the same problem again. So there’s the capacitor and the white spot problem that needs to be addressed.
Reviewed Nov. 28, 2009
My family and I purchased a brand new Samsung LN-T4042H LCD TV in February of 2008 from Circuit City. After owning the TV for only 1 year and 10 months, the TV started clicking when trying to turn on. Now after a week, the TV will turn on and I have reported this to Samsung through the customer service online. They advised that they don't know what that could be and linked me to fill out a service request. After just a few minutes of searching online, I was able to figure out the problem, which in turn was a widely known issue dealing with power supplies and bad capacitors. The service center called and after asking how much to fix it, I was floored. $275 for an issue that should have never had occurred from a brand new product.
The capacitors in question cost under $10 and the technician who called to confirm seemed upset or in denial that it can be fixed under that cost (after which he agreed that was all he was going to do anyways). I'm a little perturbed that a $1,200 TV would die after a little under 2 years. But Samsung should have identified, which they probably did, but will not fess up to it. If I can find all the complaints within 5 minutes online, I'm sure a global manufacturing company can do it as well. So in the end, I'm the schlump that fell for it. My TV is actually costing me extra to keep it, kinda like a "You have a problem tax."
The situation has caused me to go with more research than looking up the reputation of the company or what other sales sites say on reviews. It's not just this model; it's over 80% of their TV product line over the last 3 years now. So my next purchase, well let's face it, who can afford the next purchase since we got to pay for the mistakes of the first ones in the first place?
Reviewed Nov. 27, 2009
I purchased a 42" plasma TV in December 2006. Last week, I was watching the TV when I heard a popping sound from the TV. The screen then went black. Upon closer inspection, I noticed a crack on the inside of the screen from top to bottom. When I contacted Samsung customer service, they told me that I must have damaged the TV. The TV has been on the wall since I purchased it. There is no physical damage on the outside of the screen. When I told the customer service rep this, he got very defensive and quite rude. Eventually, he said he could not help me and hung up the phone. When I checked online for this specific complaint regarding Samsung plasma televisions, I found hundreds of people with the same complaint. I think that this is a known defect by Samsung who will not take responsibility. I hope that other individuals read this before they purchase a Samsung plasma TV.
Reviewed Nov. 27, 2009
We purchased a Samsung 52" flat screen TV less than 2 years ago from Best Buy. This week, the TV started making a clicking sound when we turned it on. Several clicks later, the picture would come on. It is now up to 14 clicks before the TV comes on. After some research, we learned it is the power supply module that overheats and burns out the capacitors and that dozens, if not hundreds, of people are having the exact same problem.
We purchased Samsung because we understood it was one of the best companies for TVs. I am appalled at the number of people getting the runaround from the Samsung company and am afraid to call them myself. It is obvious that there is a major problem in manufacturing with all of these TVs. So, why isn't Samsung admitting their error and doing a recall? I would really like an attorney to "step up" and help us with this problem. I'm sure in the end, Samsung would end up paying their fees. Will someone please help us?
Reviewed Nov. 27, 2009
I bought a 47" Samsung LCD TV about a year and a half ago, and I am having the same problem. It takes about 5 minutes to turn on. It makes that horrible clicking noise. This angers me. I spent $2,000.00 on this TV. If I would have known this, I would have bought something else. I haven't contacted Samsung yet, but after reading through everyone else's comments, I don't think I'm going to. If you decide to get a class action lawsuit together, I'm in. I have also discouraged family and friends from buying a Samsung. They will never get my business again.
Reviewed Nov. 26, 2009
My television begins to flicker on and off until the screen eventually goes black. The problem manifests itself randomly. At times the television can be on for an hour or up to three hours before it will begin to malfunction. If I turn the television off and then back on, it will display the same behavior. The television was purchased on 01/01/07. It is less than 2 years old. In the first year of ownership, a black line developed down the center of the screen. Samsung referred me to a local repair shop and the problem was eventually resolved. It turned out that a "ZIF" (zero insertion force) cable was not properly inserted into the port at the top of the LCD panel. That points to a lack of quality assurance at the point of assembly. In sum, I am very displeased with my Samsung television. A $1,300 product should last more than 1.5 years.
Reviewed Nov. 25, 2009
I bought a Samsung LNT-4665f about a year and a half ago. It had a year warranty. I've never bought an extended warranty nor needed to in 40+ years of owning/buying a television. A month ago, it started clicking and not turning on. If it gets a picture, there's a lot of pink dots behind it until I turn it off then on again, which cannot be good for the TV. I've called Samsung, they told me to call the service rep, having me believe it was included as a courtesy. The rep wanted $150 for a service call and then told me I might get away with paying only (only?) $650 to repair/install new circuit board?
This makes me mad. The TV wasn't cheap, $1,800 on sale! When I bought the TV, I did a lot of research everywhere. All the research said Samsung was the TV to buy. If Consumer Reports tried the TV, I can't believe that none of them, if not all of them, had the same problem? I want justice. This is not right.
Reviewed Nov. 25, 2009
Samsung 32" TV is two years old. I paid $1,600.00 for this appliance and it is fading out on color. This is way too much to pay for such a short period of use. Samsung should back its product and do a callback on these TVs. Waste of money for such a short period of use. They will fill the waste site.
Reviewed Nov. 24, 2009
I purchased a 42" flat screen Samsung TV when we built our house less than two years ago. For the past couple of weeks, when I go to turn the TV on, I will click on and off for several minutes and then turn on. But yesterday when I got up, the TV was clicking on and off and would not turn on. You would think that with the same issue happening these many times, something would be done to remedy the problem.
Reviewed Nov. 24, 2009
I purchased my 40" LCD TV (LNT4066F) from Best Buy a little over 2 1/2 years ago. I started to experience problems with pixels getting stuck. Just like a lot of you on this, I could simply turn it off and then back on and the picture would be fine. Less than a month ago, the picture took longer and longer to come up along with the annoying clicking sound, and when the picture finally came up, there was a rainbow of lines running all across the screen. Now I have no picture and the unit will not even turn on. I tried to turn the unit on and left it all day and all I got was the clicking noise but no picture.
I called Samsung customer service and they were quick to point out that the TV was no longer under warranty and there was nothing they could do. They referred me to some local Samsung repair shops to possibly fix the problem. I don't feel it's right that I have to spend more money on a TV that should not have gone out in the short amount of time I had it. Apparently, this is a common problem with all their televisions and I feel the same way about it as all of you do. Samsung needs to step up to the plate and take care of their customers. I will make sure my family and friends will never purchase a Samsung TV. If there is a class action lawsuit that arises from all of this, please count me in.
Reviewed Nov. 24, 2009
I've been reading about all of the issues with Samsung televisions and wanted to chime in. I started out looking for repair information because the TV I bought in May-09 is taking so long to turn on. It gets longer each day with a lot of clicking until it does power on. I know it is out of warranty and after reading the complaints on this site, it appears that trying to get help from Samsung would at best be very expensive and at worst futile. Like everyone else, I spent more than I'd like to on a TV, but wish I'd spent a little more for better quality. I had been led to believe that Samsung had quality products. How can we get a class action suit started? Count me in.
Reviewed Nov. 23, 2009
I am very displeased with the customer service that Samsung has provided with your Model No. NL26A450 26 inch LCD Television. In August, I began to experience a problem with the television when I would turn the unit on. The volume would come up, but there wasn’t any picture. I would take between 5 to 10 minutes for the picture to appear. I called Samsung on August 30, 2009, requesting assistance. Your agent asked for the model and serial number. She then informed me that the warranty had expired on April 30, 2009. I told her that was impossible since I had purchased the television on May 5, 2009 from Best Buy. The agent then asked me if I had the receipt. I told her yes, and a copy was faxed on August 30, 2009 at 2:04pm CDT. Your agent also informed me that I would have to send the television in for repairs to New Jersey. I gave the agent my email address and I waited for a shipping receipt, Trans. No. **.
On September 7, 2009, I again called Samsung since I had not received a shipping receipt for the television unit to be sent in for servicing. I was told that it had been sent. I asked the agent what email address the receipt had been sent to. It had been sent to the wrong address. I gave the agent the corrected email address. On September 12, 2009, I was able to ship the television to Samsung, UPS Tracking No. **. On September 22, 2009, I received an email stating that Samsung had received my television and that it should be repaired within five days and then returned, Trans. No. **. I estimated that the television should have been returned by October 7, 2009.
On October 08, 2009, I once again called Samsung, since I wanted to know where my television was. Your agent told me that the unit couldn’t be repaired and that it would be replaced (Trans. No. **) and that the replacement would have to be approved. I wanted to know why it had to be approved. The agent told me that the corporation would need to decide on a replacement model, and that I would be contacted by someone within two days. No one has contacted me yet! On October 14, 2009, I called to find out what the status was on the replacement unit. The unit had just been approved, Trans. No. **. Once again, I was told that a Samsung representative would contact me. Still, no one has contacted me.
On October 14, 2009, that night I spoke with my wife and we decided that we no longer wanted the television; instead we wanted a refund, thinking that would be quicker than continuing to deal with Samsung. And in case we ever experienced problems again, we wanted to work with a different company. On October 15, 2009, I called once again and requested a refund, Trans. No. **. On October 26, 2009, I once again called to find out the status of my request for a refund or replacement. This time the agent once again asked me to fax a copy of my receipt to them. I told the agent that I had already done so back on August 30, 2009. Incredibly, he stated that they hadn’t received it!
On November 02, 2009, I called and found out that the replacement unit had been ordered on October 27, 2009. I requested an estimated delivery date by email. The agent told me she would do that as soon as she found out. On November 06, 2009, once again I called about the status of the replacement unit, since I couldn’t believe that it would take over four days to receive verification! I was told that an email had been sent to shipping. Once again I requested to speak to a supervisor. Same old story! No one from Samsung feels that it is important to keep their customers informed. On November 17, 2009, I spoke with Kathy, Agent **, this time. I was informed that a shipping request had not been processed. She told me that she would get with her supervisor and make sure that this matter would be taken care of. I requested that she email upon confirmation. She told me that emails were only for inter-office use, and that she would be calling me. I’m still waiting for that call as well.
On November 20, 2009, I spoke with Joe, Agent **. He told me that shipping still had not entered the shipping request into their system. I asked him if he was kidding! He told me that this was a common practice. I couldn’t believe what he had just told me! Again, I said that you must have been joking. He said no! And that he wasn’t able to do anything about this. I asked to speak to a supervisor. He told me that one wasn’t available. I couldn’t believe that! I told the agent that I wanted a refund. He told me that wouldn't be possible. I asked him why? He said that the process to replace the television was already in process. Again, I asked to speak with his supervisor. Finally he told me that he would at least try and find a supervisor who I could speak with. After a few minutes, he came back and told me that one would be calling me within eight to twenty-four hours. I told him that wasn’t going to happen since the weekend was tomorrow. I thanked him and hung up!
Customer service that Samsung has provided disgusts me. You haven’t kept me informed on the process of replacing my television. It has now been thirteen (13) weeks since I first contacted your company. The only thing that I have received has so far has been lip service. Your agent’s apologizing and asking if there is anything else that they can help me with just irritates me to no end. Lip service seems to be the only action that you are able to provide to your customers. And apparently they have no authority to do anything, so why ask? It has been thirteen (13) weeks since I requested assistance from Samsung and eight (8) plus weeks since the decision was made to replace the television. It has taken way too long to do what I consider to be a simple product replacement. I should have had a replacement unit long before now!
This is my request. That within seven (7) business days upon receipt of this letter, I would like to either have a new 26-inch LCD Television delivered to my residence or a full refund of $389.99 plus tax. I am also requesting a full explanation as to why this has taken so long to resolve this simple issue. If this is the way you treat all of your customers, I am truly surprised that Samsung is still in business. I certainly don’t plan to purchase another Samsung product within my lifetime, and I am doing my utmost to convince as many of my friends as possible to do the same.
Reviewed Nov. 23, 2009
I have a 2 year old LNT4661. Yesterday when I turned it on, there were hundreds of stuck pixels. I turned it off and on and they disappeared. The TV worked fine all day. The same thing today; turned it on, stuck pixels. Off and on works fine. Samsung TVs clearly have a universal defect and I'll have to pay hundreds to repair or thousands to replace.
Reviewed Nov. 23, 2009
I purchased a Samsung DLP Television roughly about 2 1/2 years ago. The TV now constantly turns off on its own. I have replaced the lamp inside (which cost me $220) and the television still continues to turn off constantly. Just by googling all the issues these TVs have, it could be so many other things that have gone wrong and I just can’t tell. I have already spent $220 on a replacement lamp which I cannot return, only to find out that the problem Samsung diagnosed me with is not the issue which causes this television to constantly turn off.
Reviewed Nov. 23, 2009
I bought Samsung LCD TV LNT4671F. I had it for 16 months and it started experiencing a delay in power on. It takes 2 minutes with clicking sounds before the screen appears. By researching how to fix this, I found that there's a lot of complaints like what I got. Should this LCD TV just be recalled? I paid $2,000 for this TV. Low class, low quality.
Reviewed Nov. 23, 2009
We bought a 42-in LCD flat screen TV about 2 years ago. A few months back, when you turned it on, it took about 15 minutes before the picture would turn on and during the waiting period, it would just click. As of today, it's taking up to 2 hours before it comes on. Just clicks and clicks.
Reviewed Nov. 22, 2009
I bought a Samsung LNT-4665f about a year and a half ago. It had a year warranty. A month ago, it started clicking and not turning on like everyone else and if it gets a picture, it's a rainbow of vertical lines. I've called Samsung and they don't care. When I bought the TV, I did a lot of research everywhere. All the research said Samsung was the TV to buy, even Consumer Reports. That's their job. You think they could have told us to save the money and buy a cheap TV, not talk Samsung up like they were paid. If they tried the TV, I can't believe that none of them, if not all of them, have the same problem?
Reviewed Nov. 22, 2009
I have a HL-S5686W (approximately 3 years old) and noticed a single white dot on the screen today. I expect to see more white dots soon. My son owned a 2-year old Samsung 42-inch DLP set and experienced numerous white dots a few months ago. He had a technician diagnose his and the repair cost would have far exceeded the value of the television. The technician implied the matter wasn't unusual. Subsequently, the Samsung was tossed and another brand TV was purchased. I checked the Samsung website and it appears the manufacturer is aware the dotting problem can/does occur. The FAQ section advises owners to process a service request. But we consumers with "out of warranty" televisions may not want to pay for a service call if fixing the condition is too costly.
I noticed no other posting of this issue and decided to be the first. As mentioned earlier, Samsung is aware of the dots issue as they feebly address it in the FAQ section. We, consumers, would appreciate receiving more information from Samsung on the potential reasons for the white dots to assist us with making a good fix vs buy decisions.
Reviewed Nov. 20, 2009
I purchased a 50 inch Samsung Plasma TV for $1,200 from this Mom and Pop electronic store called Electronic Outlet and the warranty for that store has passed. But the TV is still under the manufacturer’s warranty and it is supposed to be covered by that warranty in case any problems should arise with the unit. Well, the TV blacked out after I had it for just 7 months and when I called Samsung to repair it because it is still under warranty, they sent out a local repair guy to come to my apartment so he could take a look at the TV. The repair guy came to my place and he came to a conclusion that the TV went out and that it was not because of me but when he sent that report over to Samsung, they said that the unit could not be repaired due to physical damage.
They claim that the TV went out because of something I must have done to make the TV blow out. I’ve been trying to contact someone higher up in the company to see if they would be able to understand my situation and see if they would be able to help me in this matter but I have not been able to get any help. The TV is in good condition. I’ve sent them pictures of the TV to prove to them that the unit has no physical damage but they still won’t fix it. They won’t honor their warranty agreement. Can someone please contact me on this matter because I feel as if I got ripped off by Samsung? The TV blew out for no reason.
Reviewed Nov. 20, 2009
Well, like the rest of you here, I have a major problem with Samsung. I bought a 46" LCD in July of last year, and three days ago, it started clicking and took time before coming on. Yesterday, it clicked all day and nothing. I spent almost 2 grand on this hunk of junk at a time when I really didn't have the money to spend in the hopes that it would at least last for several years and I wouldn't have to worry about it. Now I am stuck.
Samsung could care less since it is out of warranty, of course. There is no way that Samsung should get away with this type of problem not being resolved and leave people stranded. I hear people talking about a class action suit, and I am completely for it but I don't see anybody acting upon it. I am ready to go after them. A TV is a pretty large investment now and having it break after 16 months is not only ridiculous, but negligent on the part of Samsung.
Since my wife lost her job 2 years ago, hasn't been able to find work and at the same time was put on permanent disability, we are struggling to pay our essential bills just to survive. We took the last of our savings 16 months ago and purchased a TV which is the focal point of our living room and where we spend most of our time with the expectation that it would last us for several years. And now, we can't afford to pay for repairs on this TV. And like many others out there who are in the same boat, I would like Samsung to correct the issue and stand behind their product and not hide behind a warranty.
Reviewed Nov. 20, 2009
I have a Samsung 5668 DLP TV which was a lot of money when it first came out. Since I bought it, I have had to do nothing but repairs to this TV between the light engine, DMD board and chip, and lamp. This is the worst TV that I have ever owned. I can't believe Samsung would produce such garbage. I am publishing this claim just to let everyone know of the trouble this TV has cost me. I would never buy another Samsung TV in my lifetime and I suggest that anyone who is thinking of doing so, please think again. If it weren’t for my three sons, I would have put this thing in the trash where it belongs a long time ago! To me, Samsung is on the same level as your neighborhood swindler. I have invested well over $3,000.00 in this TV. I could have had an LCD.
Reviewed Nov. 19, 2009
I purchased 42" Samsung HP T-4254 less than 2 years ago. In the last 2 weeks, the TV began cycling through an on/off clicking. When doing so, we could not watch the TV. I contacted Samsung today and had an extensive online chat primarily because I wanted a transcript of our conversation. They were unable to provide a solution other than me filling out a trouble ticket.
I did receive an address to their Executive Customer Relations Department that you can reach ECR by calling at 1-800-Samsung (1-800-726-7864) 9am to 5pm EST, Mondays to Fridays. I will now be contacting them. The economic consequence is that currently I will need to pay for a repair on a TV which has consistent quality issues that many other consumers have described and that Samsung has chosen to seemingly ignore. It is very disappointing.
Reviewed Nov. 19, 2009
I purchased an awesome 52'' LED Samsung TV. I heard it was the best company to get a TV from! Not a year later, the picture took longer and longer to appear. I could not use HDMI inputs. The guy came to fix it and he had to take it to the shop. The board was in operable. When I helped him load it up into the truck, I noticed that all the TV's were Samsung and the repair guy said that Samsung is why he has a job. So thank you, Samsung, for keeping America employed and your customers pissed. I will not purchase your cookie cutter products again!
Reviewed Nov. 19, 2009
I purchased an LCD 40" TV on 2/8/08 and now the TV will not even turn on. There is no picture and it just keeps clicking and trying to turn on. I have read all of these people are having the same problem. The purchase price was $1,349.00 and there should be no reason for a TV to not last any longer than less than 2 years or just until the warranty runs out. This is unacceptable and Samsung should rectify this problem immediately. I have a repair person coming out today who is going to charge $150.00 just to look at the unit. We live on the third floor and cannot get the set down the stairway.
Reviewed Nov. 19, 2009
Samsung really needs to do something for all these consumers or there needs to be a class action suit. I purchased a Samsung LCD TV a little less than 2 years ago and just like all the other complaints listed, my TV started taking longer to turn on. In about a week, there was no picture or sound and the red light flashed off and on and this ticking noise went on and on. I tried turning it off using the power button and it would not. It continued to click and click. I had to turn and unplug the TV.
I contacted Samsung and the person asked a few questions and told me her information showed it needed to be serviced and was no longer under warranty. I told her about all the complaints I've seen online and she said she's heard that, but I still needed to have it serviced and I would need to pay for it. Samsung needs to do something about this issue. I will never buy another Samsung again and am telling everybody I know about this problem, including family, friends, co-workers - you name it. This TV cost me $2100 and lasted less than 2 years. I've purchased TVs in the past that lasted many years, 10 or more. I now have to pay repair costs after spending this kind of money and Samsung will not do anything.
Reviewed Nov. 17, 2009
I purchased a Samsung 40" LCD TV (model #: LNT4042HX) in March of 2008. Starting in October of this year, the TV would click a few times before it would come on, and now it won't come on at all now. Luckily, I purchased the care advantage plan; however, it is still sad that a TV that is only a year and half old failed so soon. I was thinking about purchasing a Samsung for my parents, but now I'm reconsidering.
Reviewed Nov. 17, 2009
I also have a 40" Samsung TV that I purchased from Circuit City about a year and a half ago. The power stopped working suddenly last week. It just clicks for hours and never turns on. I’m pretty upset about this issue after reading about how many other people are experiencing the same issue. Has a class action suit been filed yet?
Reviewed Nov. 15, 2009
About 13 months ago, I purchased a Samsung LCD television (model number LN26A450C1DXZA). A few days ago, I found that the television would not turn on. The red power light remains lit, but the television will not come on. Upon doing some research online, etc., I found that this is a very common issue that has affected many Samsung television owners and has to do with a faulty power supply. Upon calling Samsung regarding the issue, they advised me that they would not pay for the issue as my warranty expired a month earlier.
They also advised me that there are no certified Samsung repairmen in my area and that I would have to ship my television out to have it fixed and thus pay for parts, labor, and shipping. Also, I live in Los Angeles County, so the fact that there are no certified service centers in my area is absurd in and of itself. I can't believe that this is such a widespread problem and that Samsung is not doing anything about it. I feel like a class-action lawsuit is necessary and I will never buy any Samsung product ever again. I should have ponied up the extra few hundred and bought the Sony television that I wanted in the first place.
Reviewed Nov. 13, 2009
Video circuit board of my Samsung 40" TV (LN-T4061F) went dead and would cost $400+ to repair. This is $1,400 TV is just under two years old with 1 and 1/2 years use. No concern or care from Samsung. They're stonewall. We have several Samsung computer monitors as well and now will buy no more. Consumer Reports still likes Samsung. They should be advised. Also class action would be good.
Reviewed Nov. 13, 2009
I bought a 50-inch plasma TV from ABC Warehouse in September of 2009. On November 4 of 2009, while 3 people were watching the TV, it began to make a buzzing noise, the picture became pixilated, and half went dark. I called ABC Warehouse on November 5 and they instructed me to call Samsung. I called Samsung and they said they would send out a technician. The tech from Millbrook Service Company came out and said the TV had a short in it and would need to be taken to the shop. He and an elderly gentleman took the TV from my home, threw a blanket over it and set it in the back of a van and left.
The next week he called and said it had a crack in the screen. I said I didn't see a crack when it left my home. He said perhaps it was a small crack and grew since he had it. I said I didn’t see a dark area anywhere on the TV that would indicate a crack before and no one had physically touched the TV except him. He said it was physical damage and Samsung would not cover it. I called Samsung 8 times and spoke with numerous people in both their call centers in the Philippines and Austin, Texas. First, they said it was just not covered under the warranty and it was my problem. Then, they said they would call me back five times and never called. I am attempting to get the TV back to ABC Warehouse so I can contact my credit card company and dispute the charges, but they have been very uncooperative. I still don't have a TV or my money back. The consequences $847.00, lack of TV, countless hours talking to idiots, and hypertension.
Reviewed Nov. 13, 2009
The 46" DLP TV displays green lines/bars. I have found dozens of message boards with Samsung owners screaming about the same issue. The set was only 2 years old.
Reviewed Nov. 13, 2009
Just a little over one year ago, I purchased two Samsung TV's at Circuit City right before they went out of business. One was a 52-inch and one was a 42-inch. Tonight I was watching the 52-inch and green lines ran up and down the screen and it made a loud noise. After that the TV started turning itself on and off, and now I can't get it to turn on at all. I spoke with someone from Samsung and they said with out the extended coverage they couldn't help. It's a shame because I spent several thousand dollars, and now I have to find a way to fix this TV. If it was a rare problem I would understand, but with so many complaints against this company, it's clearly a problem that many people have had to go through. I do think there should be a class action lawsuit against this company. I just pray my other TV doesn't break.
Reviewed Nov. 12, 2009
Two months out of warranty, the TV would not turn on. You can hear a clicking noise from a relay. Based on online forums, the problem is the failure of capacitors in the power supply board. This is common in most Samsung TV's and is caused by overheating or under design of the power supply. As prevalent as it seems to be, a class action suit should be considered. Having knowledge of electronics, I removed the bulging capacitors and replaced them with a higher voltage rated capacitor. Total cost is under $5.00. The TV works fine. Time will tell the tale.
Reviewed Nov. 12, 2009
I have an LN-T4061F 40" TV and just as described by others, my TV is taking a very long time to turn on and all I hear are clicks until it finally turns on. I have called Samsung and they deny any knowledge of a problem. They say there are no alerts for this problem. I spoke to a nice girl there who agreed to extend my warranty as to parts, but only as to parts. The labor costs are my own to bear and I'm not sure I'm ready to do that. I'm spitting mad about this, to be honest, and I'd like Samsung to pony up and acknowledge that there's a problem. I have reviewed the similar complaints about this on this website and others and I have watched the YouTube videos about how to repair it - on your own.
I wish I were that handy, but I have no clue how to solder something and I think Samsung should cover it. The labor to fix this is going to be high. In order to even get them to look at it, I have to pay $96 and that's with me bringing the TV to them. If I don't, it's $130 for a home visit and that does not go toward my ultimate labor costs. I'm very angry about this and I feel that Samsung needs to acknowledge this problem and take care of it. I am also highly interested in a class action should Samsung continue to shirk its responsibilities to consumers.
Reviewed Nov. 12, 2009
I purchased a Samsung 32" TV (model LN32A330JIDX2A) on July 19, 2008. By November 1, 2009, the TV no longer turns on or off. I called Samsung and got the same story as everyone else: "It is out of warranty. Sorry, we cannot do anything." Every person who wrote in stated the warranty just expired by four months (in my case). I am trying my best to educate people when purchasing a TV by telling everyone I know what happened to me. So far I "enlightened" a person from purchasing a Samsung TV at Walmart and I posted a note on the bulletin board at work. I hope an attorney reads all of the complaints regarding the same product and maker and decides to start a class action lawsuit. I want to be the first to join! I spent 750.00 hard-earned dollars for this "boat anchor.”
Reviewed Nov. 12, 2009
On September 22, 2009, it was delivered for repair. On October 1, 2009, Frank submitted it for exchange. It was not approved yet. It can take up to two weeks to complete. On October 6, 2009, the customer service representative, Ms. Candice, approved it on October 1, 2009; must return the speakers before they will send a new unit. On October 13, 2009, Greg cannot connect me to the department that will ship the new unit. The department will call me when they are ready to ship. On October 15, 2009, Patrick from UPS said the item should be scanned on October 16 when delivered. On October 15, 2009, the customer service representative, Hugo, explained the problem with the item not being scanned by UPS when picked up; item to arrive tomorrow, should be scanned when delivered.
Delivered on October 19, 2009, Roxanne said they received all items necessary to ship the new unit. I specifically asked that if they do not have everything they need, then they should call me and let me know what was needed so I could get the issue resolved. On October 23, 2009, Ticket # **, Samsung Executive Customer Service, 800-522-7341, spoke with Frank; status: not yet shipped, they have everything. I told them I would be back Monday morning. On October 27, 2009, customer service representative Karen; status: Exchange Ticket # **, Return Authorization # not posted. From time ordered, 7 to 14 days via UPS; should receive automated tracking email with shipping number.
On November 2, 2009, customer service representative, 800-522-7341, Angela, status: Exchange Ticket # **, no agreement reached because they have not called to make me an offer on the model type. Ms. Angela said she will call me within 24-48 hours with offer. On November 5, 2009, customer service representative, 800-522-7341, Julius; paperwork approved 10/1. On November 9, 2009, customer service representative, 800-522-7341, Exchange Ticket # **, Gayle, status: no change in status. I asked to speak to a supervisor; the supervisor stepped out to lunch. No one called me back.
On November 12, 2009, customer service representative, 800-522-7341, Exchange Ticket # **, Leslie (on hold for 11 minutes), placed me on hold while she checks file. Finally, hung up and dialed again; Shawn answered, asked for a supervisor, and asked to be placed on hold for 3 to 4 minutes. I was placed on hold for another 3-4 minutes. If anyone out there can get a real live phone number of a Samsung representative that has the power to actually do something instead of saying "we apologize", I would appreciate the feedback.
Reviewed Nov. 10, 2009
I purchased a 46" inch flat screen television and two years to the date, it has developed red pixels throughout the screen and wants to cut on by itself. I previously emailed this before and the email address used was **. I wanted to tie that email message to my new email which is **. Thank you.
Reviewed Nov. 10, 2009
I purchased a Samsung 42” plasma TV in December 2006 for over $1,400.00 and now it has black screen (no picture, has sound). I talked with Samsung customer service several times with the same response of "It's past the warranty of 1 year, so we're not responsible.” One rep told me that the lifespan is 10 years and another told me 5 years. When I asked why it would need to be repaired unless something was defective, I was told the 5-year lifespan wasn't expected to be without repairs. I was also told this was not a reported problem with this TV. However, when I look at Consumer Affairs website, I see over hundreds of people with this same issue. Many of these people have spent more money than I did. It's time that this stops and Samsung is held accountable for this.
We consumers paid our money in good faith for these products, so Samsung needs to either give our money back or replace with good quality TVs. Due to the cost of replacement or repair of television, we can't afford. This is our only TV, so we are unable to see news or serious weather issues. Samsung should be held accountable for any damage or physical harm we encounter due to being unable to see weather reports.
Reviewed Nov. 10, 2009
I purchased an LN52A750R1FXZA LCD TV in 8/09. Now the set turns on and off repeatedly, just as all the other complaints I've read about. The warranty is 2 months out. $3,700 wasted! Buyer Beware.
Reviewed Nov. 9, 2009
My wife purchased me the Samsung BD-P2550 from Best Buy for Christmas on 12/23/2008. The unit was installed the day after Christmas and used lightly for the first month or so with no issues. The LAN cable was attached directly to the unit to take advantage of the Netflix and Pandora features as well as to provide firmware updates for the player. Much to my disappointment, after downloading and installing the first update, my player began freezing and pausing uncontrollably making it almost impossible to watch a disc. I took it into Best Buy with my receipt in early March of 2009 only to find out that they would be sending it to the Geek Squad for repair for 3-4 weeks.
Almost 12 weeks later, I received my Blu-ray player back on 5/24/2009. The player worked okay for about one month until the next firmware upgrade (V 2.5) came out on 7/2/2009. After this upgrade was downloaded and installed, the player will no longer play a disc without constant freezes and pauses. It takes a hard reset just to get the disc back out of the player. I have contacted Samsung at least 5 times about this as well as Best Buy. Neither company wants to help with the issue without a minimum $200 repair. The player only cost $350 to begin with so the repair would be a joke only to find out it still doesn't work.
The 3-month warranty from Samsung is useless. The Geek Squad service at Best Buy is useless and the BD-P2550 sitting in my basement is useless. I will no longer buy another product from Samsung or Best Buy in the future. I guess this is just another lesson learned. All I kept hearing was I guess you should have purchased the extended warranty. What a joke? Consequences: $350 down the drain, no Blu-ray player in my home and countless hours of sitting on the customer service line to no avail.
Reviewed Nov. 9, 2009
Just over a year ago, I purchased a Samsung DLP rear projection TV from Best Buy and in this short amount of time, I have had three reported issues with the device. After only 9 months, the lamp blew out and was replaced by Samsung. Three months later while watching TV, the screen went black and smoke was coming out of the back of the unit itself. After a long process with customer service, it finally was repaired. Apparently, the power pack had a faulty capacitor in it. Now it has been two months since the last visit and only five months since the lamp change and the lamp has blown again, but this time the TV is two months past the warranty date. Thank goodness, I purchased the extended plan from the retailer. I have made several attempts to contact someone at Samsung who can assist me with either getting my money back or replacing my faulty television because they may be able to fix the lamp problem again but it has only been a year and some change. So how can I be sure that this will not continue to breakdown on me every few months or so?
By the way, the retailer warranty only covers one lamp replacement and only certain problems, so the next one could cost me money out of pocket for something that could be avoided if Samsung would only care enough to handle these types of issues. I deal day in and day out with different people and their televisions. I have this opportunity because I am a technician with the largest cable company in the United States and I have the wonderful opportunity to share my ordeal with anyone willing to listen. This ordeal with this TV has put my home in danger due to the overheating of the capacitor which caused smoke to billow out from my TV. Had I not been there to immediately unplug the device, my home may have caught fire, and we are a family of four which include two small children. I have had to miss work so that I may be present when the Samsung tech visited my home to repair this device. This entire thing makes me sick. It has caused me mental anguish and has made me lose faith in a brand that I once trusted. I will not rest until something is done about this.
Reviewed Nov. 8, 2009
We purchased an LCD model # LNT4671F from Circuit City on 12.5.07. The TV a few months ago started to make a clicking sound when you turned on the TV. It took at least 5-10 minutes to turn on. Today, it no longer will function. I have tried to call Samsung and get this resolved. But guess what, my warranty expired. I would think with the # of complaints this company is getting they would realize that this is a problem. There should be a class action lawsuit against this company.
Reviewed Nov. 7, 2009
I purchased the Samsung (model #LNS3251D) 32" LCD TV only a couple of years ago; and now I am told the main motherboard of the processor is no longer working, so it is causing my TV to switch on and off nonstop when in use. TVs are designed to last many years and operate in the home. If the screen was showing signs of wear, it is understood; but the circuit board? That should have been the last item to wear out. I have made my claims with Samsung, and they have completely ignored me and said it is out of their hands. I see from many other complaints they have the same trouble I have. Never will I purchase Samsung TVs again, unless they offer a minimal 5-year warranty on the internal circuit boards. I have spent $1,600.00 now in order to fix the problem. At the very cheapest, they are willing to replace the motherboard for $400.00.
Reviewed Nov. 6, 2009
An HLR-5078 DLP TV has a failed digital board. The symptoms range from a green plaid effect when switched on to a good picture using a different input (like HDMI) that may work for a few hours/days before it too fails, with a picture that breaks up into horizontal lines. These problems are documented all over the internet. Samsung used a new technique to mount some components onto their DLP digital board, and these devices called ball gate arrays, use tiny balls of solder that supposedly mate the chip with the motherboard, unlike the old method of solder tags. Over time (and not a lot of it), these joints fail, causing the problems outlined. If one applies mechanical pressure to the chip (thereby forcing the chip/solder/circuit board into contact), the board works again.
This is obviously both a design defect and poor manufacturing. Hundreds of sets are this afflicted so a $2000+ set is worthless after three years! I'd be interested in hearing from others as I suspect Samsung, who seems to think that the whole thing is a joke, deserves instead a class-action suit, much like the one for the shadow problems that also plague many of their DLP units? In the UK where I lived for many years, goods must reach a fitness for purpose test (regardless of how short the manufacturer makes their warranty) and this kind of thing would result in Samsung being forced to make good these sets. Here it seems that they can hide behind inadequate warranties which all manufacturers make as short as they can get away with? If you told a Brit his product had a 90-day warranty, he'd laugh in your face, so too with a one-year warranty for multi-thousand dollar durables. We need laws like that here. Manufacturers try and scare us by saying that it would put up prices, but they do offer much better service elsewhere when made to!
Reviewed Nov. 5, 2009
DTV just over a year ago: The last three months, the TV has slowly but surely taken longer and longer to turn on once you hit the power, but I am up close to 2 minutes. After searching online for a solution, I have noticed now thousands of complaints, videos on YouTube and constant complaints about Samsung not making this a recall manufacturing defect and hundreds of quality customers of your product are getting the runaround about the repair. Cheryl at the customer service center, whom I was told was the highest in management I could speak to, acknowledged the issue was true and refused to take care of me as a customer on a $250 fix, on a one year old, $3,000 TV.
Because I purchased mine, my father, father-in-law and two brothers also purchased Samsung TV's; for your company to acknowledge it is an issue, offer 50 people out of now thousands to get theirs fixed as a "test", is nuts. I will not purchase another Samsung product of any kind and I will let it be known to all I know not to do the same. It is a damn shame you will not service your product. Pathetic is what that is for a $250 fix! Pathetic service!
Reviewed Nov. 4, 2009
I bought a Samsung LCD TV (LN52A550) in June 2008. And now that the TV is past the warranty period, every time I turn the TV on, I hear multiple clicks and get a flashing on/off button for about 2-3 minutes before the picture appears. Calling Samsung did not do any help; instead, the operator just got my information and he told me that a service center will call to schedule an appointment. I asked if there was a recall on the product and there was none. This is the first Samsung product I bought since it was recommended by consumer reports, but I guess I made a big mistake. I will never buy a Samsung product ever. It’s worth spending the extra bucks with a Sony or Panasonic product. I wasted almost $2,000 on an inferior product.
Reviewed Nov. 4, 2009
I've had the same problem as everyone else on here. The TV (LN40A550P3FX2A, just over 1 year old) started out not turning on correctly. It would turn on and off repeatedly cycling through the chime at start up. I thought the problem was with Direct TV at first, but after I tried their fix that worked once, I knew the TV was the problem. It got to the point that as others have said, it took 10 minutes or more to come on. Sometimes, it would come on for a second and then go through the cycle again. Now, it is to the point the TV won't come on at all. The blue power light just constantly flashes when you plug it in. Knowing there was probably a major fix in sight, I called customer service just to verify the warranty was expired and see if there was any fix they could recommend. They told me that I'd have to call a repair shop and have it serviced. I stopped at that point and found all of this information. Unfortunately for Samsung, I was about ready to buy a new cell phone, but not anymore! I'll never recommend Samsung to others.
Reviewed Nov. 3, 2009
I have had multiple repeat problems with my Samsung LCD TV (model LN-T4661FX/XAA). Samsung has identified that the television is in need of repair and that a common problem exists with their television sets not powering up properly. Samsung agreed to extend my warranty once and the problem was solved. However, three months later the exact problem returns. A claim was made to Samsung and all they would offer is that I deal with the repair facility in order to settle who is responsible for paying for the repairs. Certainly, a large corporation is keeping track of quality issues within their own company. Janet with customer service replied to the question about the amount of similar problems with TVs and she stated, "All I can do is laugh at the matter." Please let me know if there is anything I can do to get them to accept their mistakes and correct the matter without additional costs to the consumers.
Reviewed Nov. 3, 2009
I purchased our TV in March 2008. In late December 2008, I contacted Samsung and filed a repair order because the picture on my TV (model LN-T5265F) would not come on. On turning on, the screen stayed black while I got sound. A technician came from several hundred miles away to repair it. He said it was Time Warner's problem and left. TW came out, tested the cable line, and said it was not their fault. They brought a TV in, hooked it up and it worked, but our Samsung would not work. I called the technician back. He ordered new parts for practically the whole TV. Everything worked fine for about three months and since then, we have struggled to get the TV to show a video. So whatever parts were put in soon went bad. I guess I have been lucky because all TV's I purchased in the past would work 10 years or more before I gave them away. I wished I would have bought Best Buy's warranty now. Just for all of you out there, never buy a Samsung product! Regretfully, we bought a Samsung refrigerator last year also and we are waiting for that to blow up soon.
Reviewed Nov. 2, 2009
I bought a 1080p Samsung LCD about two years ago for $1,000 from Circuit City. I was watching the TV yesterday and all was fine. I turned on TV today, no picture! Out of warranty. Nothing Samsung can do. It will cost $150-$240 to fix it. It looks like every other complaint on here is about Samsung and this very same problem.
Reviewed Nov. 2, 2009
2 1/2 years later, my TV (model # HLS5086; WX/XAA) is also full of white pixels. It first started by shutting itself off. Then, the white spots started appearing. My 52-inch $1,800 TV is useless not even 3 years later. My call to Samsung was an insult to my intelligence. They tried to get me to change from my hi-def cables to the regular ones. After I told them I knew what the problem was and that I was not the only one with this issue, they told me there was nothing they could do: the warranty had expired. My question is, how can they know their TVs have this issue and not help the consumer in any way? The cost is about $900.00 to fix and who's to say 6 months down the road it doesn't happen again? There needs to be a class action suit and count me in if there is one. Furthermore, I will tell everyone about the treatment I got from Samsung and how they do not stand behind their products! Never ever again will I purchase or let anyone I know purchase anything with the Samsung name on it!
Reviewed Nov. 1, 2009
In reading the many complaints about the Samsung TV, we had the same problem about not being able to turn on the TV. It took longer and longer to turn on until it wouldn't turn on at all. Fortunate for us, we watched a YouTube video of instructions of how to replace some capacitors. Even though my husband and I are 76 years old, we had no problem taking the TV apart to get to the capacitors that had swollen and putting in the new capacitors. We were successful and the TV picture and sound is better than it ever was. With so many people having the same problem, Samsung should be ashamed that they use faulty parts. We had to replace three capacitors that cost $1.59 each at RadioShack. The size of capacitors that we replaced were 10v and we replaced them with 35v capacitors.
Reviewed Oct. 31, 2009
On Oct. 22, 2006, I purchased a Samsung TV model HL S4266W from Best Buy, Hurst, TX. Shortly before it was 3 years old, it started with 3 small white dots on the screen. Each day the dots multiplied, until now, a month and a half later, there are so many dots, you can barely see the picture. I called 1-800-Samsung and told them of the problem. They said it was out of warranty and there was nothing they could do. The repair cost from what I can tell is going to be 800 to 900 dollars. I don't feel this is fair, where there are so many people with the same problem, all happening with the same product and about the same time frame. I was told by a customer service rep that my TV was "used up." At three years, it's used up, a $1500 TV.
To add insult to injury, each time I talked to a rep, they said they would turn over my case to ECR and I would hear back from them in 48 hours. I never heard back, so I called again. I have been given this story 4 times and I have yet to receive a call back. I have written a letter to customer service on the Samsung website. No response. I would very much like to be a part of a class action lawsuit. This is not right, and they won't even call you back to defend themselves. I will tell everyone I know and anyone I come into contact that they should avoid all Samsung products because of the bad experience I have had with this TV and the bad experience and the lies of their service department. That is unacceptable and it shouldn't go unnoticed.
Reviewed Oct. 26, 2009
I, too, have had a shoddy TV (Model # lnt4061fx) from Samsung. After about a year and a half, it started doing the clicking thing, taking forever to turn on. Now, it doesn't turn on at all. I have seen on the internet you can replace the capacitors on it. I'll just have to give that a try. It's just not right for a company to sell a product like this and not recall it after so many people have issues with it.
Reviewed Oct. 25, 2009
I purchased a Samsung 46" TV (model # HL-S4666W) in October 2006. Sound continuously dropped out. The only way to get the sound back was to unplug the TV (nuisance). Next, the TV would intermittently shut off for no apparent reason. I continuously have to vacuum out the vents on the back of the TV. I never had to do this with a tube TV. Then, the bulb exploded in the TV; consumable, but at $150.00, very high maintenance on a TV. Then October 2009, I turned the TV on and have vertical white lines across the TV screen. Estimated repair on the low side, $400; on the high side, $900 (DMD board). I paid $1,600 for this TV 3 years ago and have to pay $900 to fix it.
Sorry Samsung, well-documented problems with your product and you don't want to stand behind it. Guess what, it will be that last Korean-made product I’ll ever buy, let alone a Samsung product. I am aware that your chips are in other televisions and have done my research to ensure I don't buy your product again and make the same mistake I made. Oh, by the way, I pass on my Samsung experience with everybody I have contact with when it comes to purchasing a television. It's not pretty. Let’s sum that back up: (1) sound intermittently works; (2) shuts off for no apparent reason; (3) high maintenance, $150.00 for bulb; (4) $89.00 color wheel; (5) DMD board, $900.00. Did I mention this is a 3-year-old TV? More maintenance than my car... A TV should last no less than 10 years and have very little maintenance. I don't buy that TV's nowadays only have a 3-5 year life span. If that is the case, Samsung better lower the price.
Reviewed Oct. 24, 2009
I purchased a 46" HD flat screen 1 1/2 years ago. Small white dots are now appearing on the screen. Apparently, many consumers have complained about the same problem and Samsung is quoting $900 to fix the problem. How ludicrous. It seems to me that Samsung should recall the TVs before passing their fault of pixels onto the consumer.
Reviewed Oct. 24, 2009
I purchased a Samsung LCD HDTV from Best Buy (Model #LN-T4665FX), after the store sales person convinced me that Samsung was the best quality for the money. What a mistake that was! I have owned the TV for 1 1/2 years and already have two different problems with my TV. There are two vertical green lines on the left side of the screen (caused by HDMI ports going bad on the TV) and now, the TV won't turn on (caused by faulty power board). The power board is totally inexcusable because its problems are caused by Samsung using cheaper capacity resistors (which saved them about $1.00).
Unfortunately, since I'm not a soldering expert, I will have to replace the entire board (or risk blowing up the TV or starting a fire if I installed the resistors incorrectly). Someone at Samsung is going to have to answer a lot of questions either in engineering design or supply chain for this debacle. $1.00 capacity resistor savings on a $2,500 cost retail TV? I won't purchase another Samsung product ever again. Samsung Customer Service was polite but ineffectual, "we can't do anything because it is out of warranty".
Hopefully Best Buy will step up to the plate and force them into fixing this problem permanently (because the replacement boards have the same faulty design, so I will have the same problem again in a year or so). Consequences: time wasted calling customer service; time wasted researching the problem "correctly" on the internet because Samsung didn't give full disclosure; the cost of replacing the board, etc.
Reviewed Oct. 24, 2009
I have a Samsung LCD TV - 750B series - that I purchased from Amazon only three months ago. The TV's input/output components only work sporadically, giving me no sound out of one external speaker 90% of the time, and no high-definition TV (from an HD cable box) for the majority of the time. I have been calling Samsung Customer Service for the past 3 weeks, almost daily about the issue. I am within the 1-year warranty so repairs should be covered, right? However, now having been assigned to the fourth repair company (no one does Samsung home-repairs in the most populous city in the country, apparently, and my TV is too big to transport safely to a repair shop), I have yet to get anyone in to fix my TV. The TV cost a fortune, and HD cable costs money too. Why, after 3 months, should these problems arise, and why is Samsung so slack on taking care of them? They already got their money, I guess. I would be interested in suing Samsung if this problem is not fixed by next week.
Reviewed Oct. 23, 2009
My Samsung LCD TV is having the same on/off issues that many here are describing. Samsung Support has been uncooperative in dealing with this issue even though obviously this is a widespread problem. It seems faulty capacitors are causing the power supply to break down.
Reviewed Oct. 22, 2009
I have two Samsung LCD flat panels: one 46"; the other, 37". Both have the same problem - sound but no picture. Samsung was no help in the repairs; but customer service and technical support, as well as field technicians, all acknowledge there is a serious problem with these televisions. Technician said, "Almost always happens between 1.5 years and 3 years, but funny how the warranty ends after one." Basically not covered under warranty, so consumer is **. Technician at BestBuy told me he would guess that at least 60% of the consumers have issues and come back to complain. Samsung acknowledged there is a problem and that the parts are antiquated and should never have been used, yet they still continued to use and make these TVs for several years after they knew they would fail in the field. Why? Sounds like a class action lawsuit to me. All I want them to do is acknowledge the problem and fix my television at no cost.
Reviewed Oct. 22, 2009
I purchased a Samsung 32" LCD January 2006. On October 20, 2009, the monitor went black but I still had audio. The screen is completely black even when trying to activate the various menus. In lieu of initially calling customer service, I decided to do a Google search where I discovered this was quite a frequent occurrence. After getting an idea that this was rather common, I called customer service that seemed totally unaware of any other customers having similar problems... right. The customer service rep suggested a hard restart or something similar, which required me to hold down the power button for 15 seconds. This did not work.
What I gathered from the internet is that Samsung is completely uncooperative when it comes to this sort of thing and my best bet was to fix the problem myself. The most common problem was bad capacitors, which one person decided to investigate further. Apparently, the capacitors Samsung used to make this TV in 2007 were deemed obsolete by the capacitor manufacturer in 1999 (doesn’t sound like a warranty issue as much as a manufacturer’s issue.) My game plan is to head to RadioShack and purchase five 1000uF/10V capacitors (others have been using 16V and 32V as well) for $1.60 each. The repair will need a bit of soldering, so I’ll need to purchase that as well. From what I gather, the parts will cost me less than $20 and the repair shouldn’t take more than 30 minutes. Compare that to the $350 others whose warranties are expired and it’s worth a shot. There is a link online if you do a Google search, and YouTube actually has a two-part video demo of how to replace your capacitors.
Reviewed Oct. 21, 2009
I purchased a Samsung DLP TV HL-s5679 less than 2 years ago. This TV was used very little when grandchildren come into town as we watch TV in the bedroom. It has constant clicking noise, flashing light between led to timer to standby/temp, then all 3 flash. It has sound, no visual, a black screen. Samsung TV is junk. Do not buy one. I will gladly go in on a class action suit. I'm still watching my Quasar that is 18 years old in the den, a Toshiba that is 10 yrs old in the bedroom, a Vizio that is 3yrs old in bedroom. Investing 2000+ dollars should last years. Samsung TV, beware!
Reviewed Oct. 12, 2009
I found a way to fix the problem and it cost me only $15! The problem I am referring to is when my Samsung 40" LCD 1080p resolution TV takes forever to turn on. First, it took 2 clicks on and off - the TV did it itself. Then after 5 days, it took 10 minutes to turn on. The next week, it took at least an hour to turn on. Not only that but when the TV turned on, there would be the "rainbow" of colors and dead pixels everywhere on the TV. I would have to turn the TV off and on all over again.
Now, to fix it, guys, it's very easy. I found a website where they can help yourself open the TV and fix it. It's a part on the power supply called the "electrolytic capacitor" and there are usually 4 10V, 1000uF capacitors that bulge at the top with black ooze. This is because the capacitors are cheaply made, and it's a 10V. If you replace it by using the soldering method, which I learned today, you can spend $15 to fix the relay clicking problem! It took me 2 hours to do and I didn't have to spend $500 to have my TV inspected/replaced, etc. When Samsung replaces the power supply, they still contain the 10V capacitors, and it is prone to break within the same time your TV broke.
It's extremely easy to fix. The success rate of individuals is about 99%. I replaced 4 malfunctioning capacitors, which were 4 1000uF, 10V, 105 degree Celsius capacitors. I replaced those with 4 1000uF (the 1000uF must remain 1000uF), 35V, 85 degree Celsius capacitors at my local Radio Shack. I also bought a solder, and I bought some wire called rosin, I forgot, but it doesn't matter because this is easy. It cost at least 100 people around $5 each, and it took people 30 minutes to do.
It's simple. Is the battery looking thing, known as the capacitor, bulging at the top such as a convex bulge? Is there black stuff at the top of it? That's the electrolytic fluid oozing out, replace that and increase the voltage from 10V to at least a 16V and your TV works perfectly. Spread the word, because this will save everyone at least $400!
Reviewed Oct. 6, 2009
I sent a 22-inch Samsung to be repaired on Aug. 28, 2009. It arrived at Samsung on September 2 (10:20am) and was signed by Parrera. I called after 14 days to check on repair **. I was told they will call back but never called back. September 15, I called again; no return calls. September 21-24, I called again and talked to ex-manager and customer relations; no return calls. September 28, I called hhgreg for help in Snellville, Ga. I was turned over to hhgreg customer service (1-800-284-7344). They said they will call back; no call again. I went to the store in person and emailed Corporate Manager Thomas ** from the store; no return email and still no TV to be found at Samsung. I was left with a message from Jody (1-800-284-7344). I do not know who she is, but she said they have been in touch with Samsung and will be in touch within 2-3 business days; never got back to me.
I went to hhgreg in person on Oct. 5, 2009. They said they sent an email to Jody. I said I will be back in the store in the morning on Oct. 6, 2009 at 10:00am and I want a TV or my money back. Now, I am not waiting any longer. I never got an email from them yesterday. While in the store, they called vendor relations; no return call. I left and said I will return before 5:00pm with some action. They said they will call me if they get a call. It is now 12:33; no call. I am so angry at Samsung and hhgreg. No one can seem to help. I never thought I would lose a TV. No one wants to give your money or TV back. What kind of business are they running?
Reviewed Oct. 6, 2009
I bought Samsung DLP Model HLT5076SX/XAA Version PH01 in January 2008. After 3 months, the TV started taking a long time to come on. This TV was not used occasionally during 2008 up to mid-2009. It was used continuously recently - as of August 26, 2009. It would take longer and longer to come on. By mid-September, it stopped working. The lamp was replaced and it worked for one day and went out again. When I power it on, it cycles off and on, flashes alternately between the lamp and standby lights until all 3 lights start flashing. This is the worst TV in history.
Reviewed Sept. 29, 2009
I bought a Samsung 50" plasma TV on July 26th, 2007. On Aug. 21, 2009, it was on when it suddenly just shut off. There was no power at all, no light on the front, nothing. I called and the rep for Samsung said that if I registered the TV on the Samsung website, I got 3 extra months warranty so it was still covered. The website would not update, however, and for 5 days the regular customer service just told me to wait until it did. Finally on Aug 26, the Escalations department said they'll fix it after I had to call in again about the site not updating and they put a ticket in for me.
On Sept 1, the tech came out and said the power supply was bad and he ordered the part. Samsung had done a software upgrade of their systems and it had caused the parts system to not work. The part did not ship until Sept 11. The tech came to my house on Sept 16 and replaced the part and the TV started working again. After 1 and 1/2 hours, it did the exact same thing, no power, no light, nothing. I waited 3 weeks and 5 days for 1-1/2 hours. I called that night and talked to a Customer Service rep who said I would have to call back the next day to talk to an Escalations person again. I called on the morning of Sept 17. The Escalations person told me they would have to do another repair. As you can imagine, after waiting 4 weeks to have the TV work for 1-1/2 hours and it obviously not being the actual problem, I was not willing to accept this. She said I she would have a supervisor call me.
I called again on Friday, Sept 18, and talked to someone who came across as a supervisor. She said she understood my frustration and they had to have the tech come out and "verify the unit was not working". I quote that as those are exact words. Once he verified that it "was not working," they would replace the unit. She went over what would happen. They would talk about the model and I would have to agree on the model and it would take 7 to 14 days to get to me. I agreed and waited on the tech. On Sept 24, the tech came out and verified it was the exact same issue and the unit was not working.
On Sept 25, I called and talked to another Escalations rep who now told me the unit would have to be repaired. Obviously, this is not what was agreed to so I told her this was not acceptable. Their rep set the expectation that it was being replaced and they needed to stand behind that. I was not going to have them fix it again when that was obviously not the issue and then have it go out again and wait another month to have it fixed after that. She sent it to their Case Management dept.
On Monday, Sept 28, I still had not heard from that dept so I called again. Another Escalations rep said to give them until the next day. I did. Today, Tuesday, Sept 29, I called again. Now I am being told to give them another 48 hours to get back to me and that the rep who told me they would replace it once the rep verified it was not working really meant to say only if it was determined to be unrepairable. Obviously, I know the difference between those 2 things and I did not misunderstand. It does not matter if that rep messed up or not, the expectation has been made and needs to be done. I am not going to have a TV repaired again after 1-1/2 hours of it working.
In short, I was a loyal Samsung customer. I have 3 of their TVs and was going to buy one of the new LED TVs. My wife and I both have Samsung cellphones. I will never buy Samsung again. I will tell everyone I know about this and recommend against Samsung. I will be all over the internet telling the world about this and not to buy Samsung. This needs to be fixed and fixed now.
Reviewed Sept. 29, 2009
I purchased a 32" TV at Circuit City on 09/01/2007 and I paid for the warranty also. My TV stopped working in April 2009. Since then it has been a nightmare. I have been calling the warranty number and they sent me to Radio Shack with confirmation number, but at Radio Shack, they do not fix TVs of that size. So, I called them again. They finally sent some technician. He told me they would contact me, but they didn't. When I called again, they told me they decided the part of the TV will be more expensive so they told me they will transfer my call to Customer Relations and they said they have already the approval for my case and they will contact me.
But I waited for a week and they didn't call me and I called again. Since then, every time when I call, it's the same thing. I call to Customer Relations and they transfer me. They transfer my call to a dept. and the other dept. transferred my call again to the dept. of Customer Relations but they don't answer and then it's me waiting for more than one. Every time I have no solution, no number to complain about this abuse. I paid $799.99 for the Samsung TV plus $99.99 for protection plan which is no help at all. The company which provided the warranty is Insurance Solution and the number they provided me is 1800-8781167. The other numbers are 1888-6158156,1877-5125278.
Please, if you can help me, I want my money back and also compensation for all the time I wasted on the phone to make calls without any answer. Thank you. And I know Circuit City is out of the business but I paid for the insurance and it's really frustrating, this situation.
Reviewed Sept. 28, 2009
In April 2009, I purchased a Samsung 46" HDMI TV from Electrozone.com. The refurbished TV was $1,400 plus $200 for the CPS warranty. The warranty states that any issues with the TV will be repaired by CPS within the 2 years. If there is a major problem that can’t be fixed in the TV or costs too much, CPS will replace the TV for free. After a few months of using the TV, roughly around May 2009, I noticed the HDMI would not work in the TV. I called up CPS for service. They had sent two repair guys that said the TV was fine. I then thought it was something else. However, after a few months of my own gruesome experiments and investigations, I knew it was the TV. I called CPS again and they sent the same two guys. I attempted to prove to them that the TV HDMI was acting up through process of elimination. They wouldn't listen, told me the TV was fine, and ran out the door. I was stunned!
I then asked CPS to send professionals. However, CPS said they were the only certified Samsung professionals that they could send in the area. I laughed. The HDMI is still not working, but I have proof the TV is bad. The only problem is proving to them it's bad. It seemed to me that the repair guys might work for CPS and is sent to ignore problems so CPS does not have to repair the TV. Please, any help is appreciated.
Reviewed Sept. 26, 2009
I purchased a Samsung htl50 DLP projection television on 5/16/07 for $1,300. At first, I was extremely happy with my investment; however, I had no idea what I was going to be getting myself into. A little after 7 months, I had my first experience with what this ** TV had in store for me. My family and I were watching a movie, and the TV powered itself down and started to flash the (known in my opinion as) LED's of death. I called Samsung that night to let them know what had just happened, and they were happy to send out an authorized Samsung repair company by the name of Canyon State Electronics. It took the repair company about 3 business days to finally arrive and fix the television. He replaced the lamp and the ballast on the TV, and he said that I only had 1,200 hours of use on my lamp and it should average 5,000-8,000 hours. I had 2 repairs in the first year of having my TV, replacing the bulb and ballast. I had 3 repairs like clockwork; the second year it went out every 4 months, replacing the bulb and ballast. Finally, I have had 1 repair in the third year in which they replaced the bulb ballast and power supply. This was done on July 09 of this year.
The TV is now not functioning, less than 3 months after the repair. I now have a claim number ** to receive a new television; however, the TV they want to replace it with is a 46”. I have a 50” and they want me to pay an out-of-warranty fee of $566.00! What the hell is that Samsung? Get your ** together! It’s a bad product and should have been replaced a long time ago! Everyone on this site needs to get together, so we can file a class action lawsuit! Since I have purchased the television, I have now had 7 repairs all replacing the same part - the bulb and ballast. Each time I have a repair, I have asked for a new television; getting the same response each and every single time like a broken record: "if it can be repaired, they will not replace it." Now that I’m so far out of warranty, they want me to pay a prorated out-of-warranty fee! It's the worst purchase I have ever made. I hope this helps others out there to make sure they don’t buy a Samsung product! They are the worst!
Reviewed Sept. 25, 2009
I purchased new 50" plasma TV at Best Buy in Logan Utah store #945 on Feb 28th, 2009, Model #PN50A510P3F Model Code PN50A510P3FXZA manufactured Feb 2009. 0n 8-18-09 I filed first claim. Tech Specialists came out and looked at the TV, said if spots continue to keep coming back to call again. They figured it just needed break in time. I called Samsung again and talked to Charmie on 8-27-09 at 1-800-726-7864 for a 2nd claim. Tech Specialists came out to my house and picked up my TV.
I called on 9-03-09, talked to Tiffany at Samsung at 2:30p.m. because I never heard back from anyone and she said there were problems getting parts, so I called Tech Spec. They said they had to order more parts. Now, I'm beginning to wonder what they have done to my TV so I told Tiffany that I want a new TV. She okays the exchange and gives me a new exchange #.
After a few days, I called Samsung. They "still have not heard anything." I talked to Myesha, no information. I called back on 9-21-09, talked to a nice lady named Whitney who said 5 different parts have been sent to Tech Spec and I will have it back on Monday for sure! Guess what? Monday to Thursday, no TV. So, on 9-24-09, I talked to a nice fellow at Samsung at 1:00p.m, 1-800-522-7341. Supervisor promised a new set to exchange with a new transaction code. He has me fax proof of purchase and all information. I called Samsung on 9-25-09 at 12:18 p.m. John, a really nice guy, said that they have no record of this.
Reviewed Sept. 25, 2009
I bought a Samsung television that is having numerous white dots. Many people are having the same problem and Samsung does not want to do anything about it. I think we need to file a class action lawsuit.
Reviewed Sept. 22, 2009
My 46 inch HLS4676SX TV has white dots. It’s only 2 years old. I’ve seen lots of others having the same problem with on and off. I think we should all get a lawyer on this.
Reviewed Sept. 22, 2009
I purchased a Samsung LNT3253 LCD TV from Enterprise Photo, Brooklyn, NY 11223, 800.951.0073 with warranty from Repair Tech Inc., 545 Broadway, Bayonne, NJ 07002, 877.418.8324. My TV screen does not work and I tried to use my warranty and both numbers from the seller and that of the warranty company do not work.
Reviewed Sept. 22, 2009
Almost two years to the date, our Samsung Model #LNT1953HX monitor totally went out. It's been slow to turn on recently and in addition, we have been hearing clicking noises coming from the monitor. It didn't matter if the TV was turned on or not. After the picture went out, we tried to move the monitor but the top left side of the monitor was extremely hot and smelled of melting. We unplugged immediately and after two hours, it cooled off and re-plugged in and it started to get hot again.
Unfortunately, we did not purchase extended warranty coverage from Sears. This 19-inch monitor cost $499. This the first and last time we buy any Samsung products. Just to ship into service for diagnostic testing was going to cost $80.25. Then, to repair, it would probably run anywhere from $100 + if it involves any circuit boards. So this $499 TV would then cost almost $700 when all was said and done. Our ticket no. was ** transaction ** with Samsung and I cancelled our repair order request. We are very unhappy with our Samsung experience and agree a class action suit needs to be filed on behalf of all the Samsung TV customers that have been sold faulty products and workmanship, not to mention the potential fire hazards, this from a TV that is only used on average 5 to 6 hours per week.
There is no excuse! Our other TVs are 10+ years and older and we haven't had one ounce of problems with them, one being a 52-inch Pioneer wide screen TV and the other a 32-inch RCA TV. What happened to products that last over 5 years?
Reviewed Sept. 21, 2009
I purchased a 42-inch Samsung plasma TV on 11- 28-08 and purchased the extended warranty as well. TV went bad on 09-14-09. I called Samsung at the 800 number. They said some of their third party company will get back to me on my repair and they never got back. In fact, I have to keep calling them again & again. I called Samsung & they said they have 3 week to repair my TV. That's their internal policy. When I told them that there is no time frame in the warranty policy and documents that they have provided to me when I purchased the TV, they told me they will not exchange the TV and I'll have to wait till 21 days for resolution. Samsung keeps giving me the runaround. As of now, I still have no TV (7 days). I have 3 different transaction numbers from Samsung. I have made 5 calls to Samsung and all in vain. All I get is their internal policy. I am lost as to what to do. Any help would be appreciated. Thank you.
Reviewed Sept. 21, 2009
I bought a Samsung 61" DLP approximately in Jan '07 and within a year, we had the same problem described in previous complaints. The TV turns itself off for no reason, takes a long time to warm up or it gets specks on the screen. I called the customer service support at Samsung over a month ago and was given a tracking # in case the problem continued. At no time was I told my TV was out of warranty or that this was a common problem in their product. In fact, I was told that if the problem continued, I should call back with the above tracking number and they would take care of me. I called today and was treated so unprofessionally and so rudely that I couldn't believe a company like Samsung could have people like this working for them, or for that matter that Samsung was aware of what was going on.
Boy, do I know better now! The supervisor that I requested to speak to, by the name of Juna (I doubt that's her real name) had the nerve to tell me that they, "Samsung," were in control and the customer was in no position to tell them what rules they were to follow! I am horrified that this company is still in business and that this problem is so prevalent in many of their TV models. Why haven't we heard about all this before now? Why isn't some one/agency regulating this kind of problem/business? It appears that Samsung knows about this problem and yet continues to sell their defective product/equipment to unsuspecting customers. This is fraud, plain and simple.
Reviewed Sept. 21, 2009
I purchased a Samsung LNT4066FX/XAA LCD 40" TV in September 2007 from Best Buy for over $1500. It was by far the best looking LCD in the bunch. I even spent more for a smaller TV than I'd wanted since it looked so good! I got it home, set it up, and everything was fine until around February 2008. I found that some of the input sources, though they were all set up properly (I'm no tech novice), were not selectable.
Calling Samsung got me a repair visit for free since it was still well within warranty. The tech from Virginia Electronics showed up, confirmed the problem and opened up the back of the TV. He prodded about inside for a few minutes, then closed it up. He said that everything looked fine. We plugged it in, and the inputs which did not work before were now selectable via the "sources" button on the remote. Initially he said he'd brought a new power supply unit to replace the old one but didn't feel it needed to be replaced though he also said I needed to sign the work order anyhow, so he could be paid for the replacement PSU. I was happy to oblige since he did, after all, seem to have made my TV work which was all I wanted.
Fast forward to March 2009. I began to notice that the unit would not power on with one press of the button. It would now click on, wait a few seconds, click off, then click on again and the picture would show up. Knowing that the TV was out of warranty by now and seeing as it still ultimately worked, I chose not to do anything about the behavior at the time.
It got worse. Every couple of weeks, the unit would add a couple more power cycles and clicks before an image would show up. Eventually it was taking half a dozen cycles, and when it did finally power on, the chime and the audio would be filled with static and the only image displayed would be a series of vertical multicolored pixel columns. When this occurred, the manual "fix" was to power it off at the unit, wait a minute, and power it on at which point the image would display with - like so many other posts on here - random pink pixels all over, distorting the image. After a few more power cycles, the image would be fine.
Finally, in August 2009 I decided to plead with Samsung; as the unit was out of warranty I had little recourse but to hope Samsung would realize the unit was defective and repair or replace it. I'm a fool for not taking the names of the reps I spoke with but I know they have records (which they should be able to be subpoenaed for) of my dealings with them as they were able to produce some history of the first repair. The first rep I spoke with told me I definitely needed a repair but that it would be out of warranty. I said that given the unseemly shenanigans on behalf of Virginia Electronics (whom Samsung endorses), I was owed at least the repair I should have received in the first place. She said she would escalate my request to a higher Customer Relations department who would be getting back to me within two business days.
I never got the call back so I phoned them back in a week. I was able to speak to someone in this advanced department who reviewed the circumstances and graciously offered to, as a one time courtesy, repair my unit on their dime. Since I am not documenting a complaint about Virginia Electronics specifically, I'll skip the details about how the repair/part ordering/home visits have been dragging on for over a month now but it's worth mentioning that the first tech to visit stated that several capacitors on my power supply were blown. He had heard about this exact issue in these units and in my case he thinks that the problem in my unit may have also burned out part of the main board which will probably also have to be replaced when he returns.
I expect the unit to be repaired and working on Friday, September 25th. I only hope that the boards/power supplies they are using to replace the defective ones live up to the implied warrant of merchantability (something about lemon law here) we should expect from a company like Samsung, 1 year expressed warranty be damned.
It wasn't until now, as I stare at the blank screen of my once beautiful TV which has given me no joy in over a month, that I thought to google "Samsung TV recall" on the off chance that my model had been recalled. Given the volume of complaints dealing with the same exact issue across numerous models in the same product generation, Samsung owes its consumers new power supplies across the board since - warranty on the full TV notwithstanding - the power supplies are trash and not merchantable.
I still think Samsung makes some of the best looking LCD products available and I don't want to stop doing business with this company. If they offer a recall on my product line to replace the power supplies (and components adversely affected by faulty ones), I'm still willing to stake my cash on their products (since they will have replaced my individual parts by then anyhow).
If it takes a class-action lawsuit to make them respond like a respectable company, I'll regretfully (but willingly) have to participate and collect any damages I'm owed, having spent money I could barely afford counting on Samsung's reputation to do right by me. If that should occur, I'll never buy Samsung again and neither will any of the friends who count on me for advice for all their electronic purchases (there are many).
Reviewed Sept. 20, 2009
We purchased a Samsung BP-1500 blu-ray in December of 2008. After 6 months, it stops working and after we have tried numerous of times to download their programs to update our system, I don't think I need to go any further because I feel that there are a lot of customers that have been taken advantage of. If someone who is reading this and is interested in a class action lawsuit, I will be more than happy to throw my name in the hat. Well I just read below and is interested in an attorney. I know that Samsung knows they have a problem.
Reviewed Sept. 20, 2009
Samsung 40" television keeps powering on and off by itself. This was purchased in 2006 and haven't have had much use. This TV is just about 2 years old. I paid $1,300 and will have to buy another.
Reviewed Sept. 20, 2009
Samsung LN54041D LCD TV has bad picture. The TV is less than 2 years old and this problem is similar to many I have read about on this website. Expensive TV, I'm out over $500 to fix it.
Reviewed Sept. 20, 2009
Well on 9/19, to my surprise, a third party vendor showed at my door. Now this past Wednesday, a third party contacted me and I told him I was waiting for a response from Samsung on the warranty extension I requested. He stated it would not be a problem and he would order the part and call me back. Well I never received a call back, but he showed today and fixed my TV with no cost to me. He stated these Samsung generate so much heat with the back lighting and the advanced features, the relays go bad.
"Samsung is aware of this issue," he stated. He tuned down the TV, which I can tell the difference and he stated I could put it back to factory, but the problem will come back sooner. Well, I still have not received a call from Samsung from 9/13, but I do have a working TV. So keep bugging them on the phone guys, we have a valid complaint and I think they are trying to handle it on a one to one basis.
Reviewed Sept. 19, 2009
I bought a 40" LCD TV from Samsung in November 2006. Recently, the TV started making clicking noises and cycling itself off and on. I have done research for this problem and it seems that this is common for Samsung. They used inferior resistors on the power board. It will cost around $500-$600 to fix it. Since this is a common problem with only Samsung TVs, Samsung should fix them free of charge or at the very least with a nominal charge. Since Samsung is not stepping up, a class action lawsuit should be filed. I will never buy any Samsung product again. Never.
Reviewed Sept. 19, 2009
I purchased a widescreen plasma TV in 2008. It was beautiful until about 1 month ago. Now, the TV turns off and on by itself. It does it so much that I have to leave it off. As I was looking online, I found that many other people are having the same problem. Now apparently I am out 1,500.00 dollars because the expense of fixing the problem is so high and Samsung has been of no help. I cannot believe the number of complaints and Samsung has not been hard-pressed to put out a recall, and that hardworking people that saved for a new, nice TV are now being ripped off and no one cares.
Reviewed Sept. 18, 2009
I researched the best LCD TV to purchase for over a year. I went from store to store, asking questions and even asked a family member who works on TVs which brand to buy because I wanted to make sure I was getting a really good one if I was going to spend $1500-$2000 on it. After much input, research, and educating myself, I finally purchased a Samsung 40" LCD HDTV (LN-T4061F) in Dec. 2007 from Sears for family Christmas Gift. It worked great, the best HD picture ever. We totally loved it until about 6 months ago.
The on/off relay started taking forever to turn on, about 5 minutes to start with, then 10, now 15 minutes, if I am lucky. I have to turn it on/off three or four times now. You have to turn it on, then back off, then on again. Sometimes it will turn right on, sound only, but no picture. When it first comes on, there are always lines, like burn in, pink dots, or not a very clear picture, until you go through the process and finally you get a good picture. For now, I go through this long process but it is coming on but is very aggravating for what I spent and it being less than 2 years old!
I called Samsung and they told me to power it on and off, at the TV, not the remote. It still did not work or reset. They offered to send a tech at my cost, of course, and it is not under warranty now, but, it is less than 2 years old! Come on Samsung! I made a 24-year career on Customer Service. This is not customer service!
It is getting worse day by day. The other night, luckily, I was awake when this happened at 4:00 in the morning. It just tried to come on by itself! Click/click, click, click. This could have caused a fire. The next day, it almost did not come on at all and it sizzled before doing so. That was not good! We could lose our home or worse, our lives. I sure hope Samsung wakes up soon before something really bad happens to someone because of this default! I have to unplug it now so I don't worry about a fire! When it goes out completely, I am going to explode, not the TV!
I am afraid to turn it off because I am afraid it won't come back on, and, I am afraid to turn it on because it could start a fire. One day soon, I'm going to know for certain I have wasted $1500 (which is the most I have spent on an appliance ever)! What a waste of money. I got laid off from my job and have been unemployed for over a year and still owe on the thing and we certainly don't need this. I have purchased Sonys, Panasonics, RCAs but never will I ever purchase a Samsung "anything" again. Someone please help!
Reviewed Sept. 17, 2009
I purchased a Samsung LCD LN46A650 in August of 2008. September of 2009, the TV had an on/off issue. The product would continually turn off and on. I called Samsung and was told this is a recognized issue, they can fix it, but I am out of warranty. This is a global issue with their TVs, yet they refuse to acknowledge responsibility to the consumer. The tech told me this TV will have this issue, not if but when, so people who purchased it should hope it happens within the warranty period. A disgrace and my last Samsung purchase.
Reviewed Sept. 17, 2009
After reading other consumers’ complaints, I come to realize that I have the same issue with my 46" Samsung Television. It started with red dots throughout the screen and now the TV will just click like it wanted to come on. I paid a great sum for this thing only to last less than two years. By all means I think Samsung should offer a recall to fix this issue. I should have kept my 25" RCA floor model that I brought in 1984. It is still working to date. Samsung has just lost a customer. Just the fact that I may have to pay out to repair it or purchase another is an economic burden.
Reviewed Sept. 16, 2009
I purchased a Samsung 40-inch LCD flatscreen in January 2008. In August of 2009, the television began clicking on/off without actually turning on. I now have a television that turns on and off and that it is all that it will do. I called Samsung and was told that they are aware of the problem, but it was not a big enough problem to extend a warranty or repair. I spent $1300 on a television that doesn't work. It will cost $250 to repair, which is impossible for me to afford at this time. Samsung is selling defective products that they are well aware of, but they are ignoring the consumer’s request for a remedy. Legal action should be pursued against this fraudulent practice.
Reviewed Sept. 12, 2009
I purchased a 42" Samsung plasma TV one year ago; however, a few days ago I turned on my TV and all I got was a clicking sound. My case was a bit different from most here because I purchased my TV in the USA and it’s much too expensive to send it to Samsung from the Bahamas to have them repair it. I paid $1,500 and I feel the repairs could cost me two times as much and to have it reshipped is going to cost even more. Also, before purchasing the TV, I read most of the reviews and also visited the Samsung website, but at the time I did not realize that the product was faulty.
Reviewed Sept. 11, 2009
I have a two-year old 46" Samsung LCD television, model LN-S46. I paid over $2,000 for it at HHGregg thinking I was getting a top-of-the-line model that would last for years, the same as my Sony and Panasonic sets I had before it. A couple of days ago, the picture went to hell. The technician says the problem is an intermittent in the main signal board that can't be repaired. The cost of replacing the board exceeds $550 and the folks at Samsung say it will take 7-10 days to get the part. The owner of the repair shop said that in the past couple of months, it had been raining (broken) Samsung's, so perhaps all the chickens er crappy products are coming home to roost. In the meantime, on the recommendation of Consumer Reports and the person selling appliance at Fry's, I have purchased a Samsung washer and dryer and a 22" Samsung LCD computer monitor. But you know what? Based on the kind of service I've gotten from the LCD TV, I'll never buy Samsung again.
Reviewed Sept. 10, 2009
Same as many 46" TV LN-T4665F starting up problem - Initially, the relays click then eventually it starts up but with colored pixels over the whole screen. Then, I have to switch off/on one more time and the pixels go away. This problem started about 6 weeks ago and is increasingly worse. Initially, it would do this about 3 relay clicks that were about 10 or 15 seconds apart. Then it went to about 6 clicks, 9, 11 clicks.
Recently, this changed to fast clicks on/off spaced about 2 seconds apart for about 5 minutes and finally powers up but only audio, no picture. I leave it on audio only for a while and try again. Powered off/on: it goes to the 10 or 15 second spaced clicks about another 6 times and the picture finally powers up with audio. Sometimes the picture is fine. Other times it has all these colored pixels lit up. In that case, I wait another minute or two and power off/on one more time and I finally get a non-distorted picture.
I am an electrical engineer and suspected a capacitor or some starter not heating up properly and I figured it would eventually get worse. I was right. I haven't researched the problem until now and I guess there are a lot of these out there. I am going to fix it myself if I can get a replacement part, that is my next challenge. With only a 1 year warranty, I think this situation should be legally alleviated. A manufacturer knows about these things and it’s calculated in the bottom line prior to mass manufacture. Even if there is a defect not calculated, there should be some additional insurance costs that were calculated in the case of a recall or defective product.
As an engineer, I know for a fact these types of costs are all worked out ahead of time. The fault of a corporate idiot in the finance department that makes a decision to supersede a necessary cost calculation with future profit expectation should not be passed to consumers. Consumers that believed in this same manufacturers’ product believed enough to make the purchase today, not in the future. The person(s) making the decision gambled current consumer wallets for stock holder futures.
It’s time for that kind of crap to stop. There are too many loopholes for legal entities yet dead ends for real human entities. The legal test should be what the human at poverty level can afford to obtain. It’s the only way to balance the billion dollar manufacturer with the consumer. So, I did the internet customer support application and the online chat support and was given an address to bring it to for repair. Since there is no warranty and knowing how these things typically go I figured I would wait until the TV never comes back on before I go to the repair place for an estimate. Well it’s starting to take 20 to 30 minutes for this thing to and the clicks are driving me crazy so I thought I would research the repair costs. That starts with finding a part. A capacitor replacement should not be that costly in general. I suppose if it has a unique purpose and you can only find it from one manufacturer, it might be a bit costly.
I build tube amps and the input filter caps can be $15 to $50 for one depending on size. So, we'll see what we are looking at but I need to find it first. It's not a regular cap; it’s made to charge and provide a burst of energy to heat up, start up another component. It may take a bit of research to find it and I expect it to be at least $100, just a guess based on its purpose and its demand right now. It could be higher in price. I will try to remember to come back here and report my results.
Reviewed Sept. 10, 2009
I purchased a Samsung 29-inch flat TV from one of your dealers (Sargam Electronics, GL-11, Jail Road, Hari Nagar, New Delhi110058) in November 30, 2008. The TV is working fine. But a month ago, I noticed a manufacturing defect behind the TV cabinet which results in loosely tight cabinets. I called even Samsung Engineering to rectify the problem. He said that neither it can be replaced nor it can be repaired. I called several times to them, but none of them from the dealer or from the Samsung Service department turned up till date.
I bought Samsung TV with the image that you have a good after-sales service record. But after this incident, my belief got shaken. It looks funny that the dealer has delivered me a TV having manufacturing defect and shown me fine peace. You are requested to do the needful. Otherwise, I am going to file a case against Samsung India and would also see to cancel the dealership of Sargam Electronics, which is totally a failure in providing services to their customers and doesn't know even how to behave after selling a material. Thanks.
Reviewed Sept. 10, 2009
My LCD TV ($4000) now 1.5 year old is turning on and off. I didn't get the extended warranty from Best Buy, and now, I am stuck. I am still making payments on it, and it is not working. I have a Panasonic 50-in LCD, and it still runs awesome now for the past 8 years. Do not buy Samsung. They will not help us at all.
Samsung TV Company Information
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- 1938
- Country:
- Korea South
- Website:
- www.samsung.com