Samsung TV Reviews
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About Samsung TV
Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.
Visit www.samsung.com/us- High-quality picture and sound
- User-friendly interface
- Good customer support response
- Frequent power issues reported
- High repair costs after warranty
Samsung TV Reviews
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Reviewed Oct. 23, 2011
I purchased a Samsung 42" LCD for $1000.00 dollars, and later, it will not power up. I called Samsung and was told to get a technician for about $250. Our television is only 2.5 years old, and Samsung will not stand behind their products. It is time for an AZ class action suit in order to get our hard-earned money back. It seems that too many people have the same problem and Samsung is refusing to stand by their products.
Reviewed Oct. 23, 2011
I bought a Samsung TV LN-4053H back in December 2008. I notice that it started clicking when I turned on the power. I called Samsung, but they told me that it was normal wearing out of the TV, and I need to fix it on my own expenses. I told Samsung I did some searching online and many owners have similar experiences. Samsung insisted it was normal. I won't buy any Samsung products anymore.
Reviewed Oct. 23, 2011
Purchased LED TV mode # LN46a630 for $1500 in 2009 and screen goes all white 2 years later. It appears to be a common problem and CS at Samsung say nothing they can do about it and that they have received no complaints. See additional complaints at http://forums.cnet.com/7723-13973_102-359235.html
Reviewed Oct. 21, 2011
I purchased a Samsung TV, model# LNT5271FX-XAA in December 2007. The power board is broken (clicking noise) and will not power on the TV. This is a known design flaw by Samsung. Samsung refuses to fix the TV free of charge since it is beyond 3 years old. This is a very bad business given that millions of TVs have been impacted and Samsung knows this is their fault.
I will find another consumer electronics company to do business with. The TV will no longer power on. The cost for me to repair is more than $300. I am very unhappy.
Reviewed Oct. 21, 2011
I have a Samsung LN40A750 that I bought on July 2nd 2008. It began to have problem when turning the set on and went online to see if I could find any information. There is an obvious capacitor problem with a number of sets from this manufacturer and getting any assistance from Samsung is a hit-or-miss proposition. I was told that my set does not qualify for free fix, so I'm going the do-it-yourself route. I removed the back of the unit this morning, and found two bulging, and leaking capacitors.
Samsung got my $1600.00, three years ago, but won't be getting any more. If only the reliability matched the picture quality of their TVs.
Reviewed Oct. 21, 2011
My TV shows double image with two black horizontal lines on top of the screen. I bought this TV (UN55B6000) less than two years.
Reviewed Oct. 21, 2011
I have a Samsung 40" TV that is about two-years-old and just recently the TV has been taking a long time to power up. It didn’t take much searching to find out that this is a known issue with Samsung, but that they refuse to replace this cheap capacitor. I have called Samsung a few different times, and one time a supervisor told me he would get a local guy to come out and fix it. I thought, yippee. The local TV repairman called me, and said there would be a charge. This really made me mad, because I told the supervisor I wasn’t going to pay for it. I have the supervisor’s name and telephone number.
Reviewed Oct. 21, 2011
We bought our 43-inch Samsung TV about 2 years ago. We are experiencing the same problems noted on this forum. The TV is taking longer and longer to come on. It just clicks like it is trying to start but can't. We are also getting a pattern of dots on the screen that clears by turning the TV off and on. We have had trouble with our Samsung microwave, too. Every day, it takes longer and longer to turn on the TV. I feel that we have been defrauded out of a lot of money. I will never buy another Samsung product, nor will I advise others to buy one.
Reviewed Oct. 21, 2011
When we turned the TV on, it takes a few minutes and then it starts flashing the picture. We had brought it to a repair shop. He replaced the control panel twice in the last 3 months. I came home from work today and turned the TV on, and it's doing the same thing again. I just want something done to keep this from happening.
Reviewed Oct. 20, 2011
We purchased a Samsung 46 inches TV in July 2008. About a month ago, we started experiencing similar problems as described by other consumers with the TV taking a while to power up. At first, it would take a few minutes, then about 30 minutes. At that point, we called the 1-800-SAMSUNG. They had us to do a hard reset, which allowed the TV to power up at that point. However, after that time, it began to take longer and longer--an hour and the longest being four hours.
As of now, the TV will not turn on and it will click (as if it is attempting to turn on), as long as the TV is plugged in. There is no way to operate the TV at this point (nothing happens when the power button is pressed to stop the attempt to power up). When I called 1-800-SAMSUNG again because I gave them my case number, and they could see what had been tried (basically a hard reset), they told me, without asking any additional questions, that my TV was out of warranty. They added that my only option was to take the TV to the authorized Samsung repair center. The only center available is about thirty miles away (one-way). They could not tell me what they thought the problem might be; what is the estimated cost for the diagnostic test, or any idea of what the repair would be.
Reviewed Oct. 19, 2011
We contacted Samsung because our 40" Samsung flat screen (purchased on June 23, 2008) would not power on. This is a known problem to Samsung and they know what they need to do to fix it, yet they will not for us. I have heard there is a class action lawsuit about this and I will definitely research this. We paid $1,000 for this TV, a little more than 3 years ago, and it is no good to us unless we spend more money on it. That, I believe, is throwing good money after bad. Plus, who knows how long the repair will last? I'm not going to do it. You will find my Samsung at the dump soon. Never ever will we purchase any Samsung products again in our lifetime. I am going to make it a mission to tell all I know how Samsung does not back their products. I'm back to using my 15-year old Zenith!
Reviewed Oct. 19, 2011
We purchased a Samsung Plasma Large Flat Screen TV from Sears in 2008. We have not had any problems with it for those three years. We purchased the three-year extended warranty when we bought it. Warranty was up in April of 2011. It’s October now, and the TV screen went black then it was making a static sound from the back of TV. It started smoking from the side buttons then from the top. I unplugged the TV ASAP. This is when I looked online and found many others who have had the same problem with this Samsung TV, right after that 3-year time span.
I think something needs to be done about this. I think there needs to be a recall and I think I should get a new TV or get this one fixed free. Although, I don’t think I would feel safe now using it. If this had happened when I had left home with the TV still running, it could have caught fire and burned my house down. “Recall" on Samsung Plasma TV. I would not purchase another Samsung because of this and reading that many others have had this same problem, Samsung needs to make this right.
Reviewed Oct. 18, 2011
We spent a couple thousand on a 46" LCD TV in April 2008. On 10/17/11, I turned the TV on but instead of a picture, all I got was no power and a constant clicking sound. The only way the clicking stops is if I unplug it. I did some quick research to find out the clicking is caused by "faulty capacitors on the power supply board". We paid for additional warranty but that ended in April 2011.
There was one website that identified the problem and advised that Samsung was "stepping up" and offering a "one-time in home repair" to replace the faulty parts. Well, not for us! I spoke to a couple different people at Samsung and was told repeatedly that they couldn't offer this because it was past warranty. I was given the same well-scripted lines as others on this site. We have other Samsung electronics and they will be the last! I cannot justify a couple thousand dollars on TV that only lasted a little over 3 years! The repairman said that he thought it would be around $100.00, if it isn't the motherboard.
Reviewed Oct. 18, 2011
I purchased a Samsung 40 inch LCD LNT4053hx/xaa model about 4 years ago. Within 2 years, the TV took a while to power on. You would turn it on and it would just click, making a ticking noise trying to power up. After about 2 minutes, it would power up. We had the IP PCB board replaced in 2009, and now, 2011, we need another to be replaced. We paid over $800.00 for this TV and Samsung will not cover the $202.24 part excluding a technician to change it. I think this is horrible. We went with Samsung because of the quality name. Stay away!
Reviewed Oct. 17, 2011
I purchased a Samsung TV and at 14 months later, vertical lines appeared on the entire TV screen. Now, the TV tech says that the screen is bad and will cost more to replace the TV. From everything I have read, Samsung has known about this problem and continued to put this poor workmanship and design of a TV on the market anyway. I want my money back because I lost money for purchasing the Samsung LCD TV.
Reviewed Oct. 17, 2011
Our Samsung TV changes tuner and/or channels spontaneously. The defect seems to have occurred just beyond warranty term (conveniently) and is apparently irreparable, lest I want to pay for costly repairs or a new TV, which certainly won't be a Samsung. I'm pissed and I won't gamble on a relatively new TV company again.
Reviewed Oct. 17, 2011
I purchased a Samsung 61 inch DLP TV about 2 years ago, give or take. It started popping up these white dots, first there was one, then it just spread like a virus. Samsung of course would do nothing, but luckily I purchased extended insurance from the store that I bought the TV. So three days ago, I had them come out and fix it. It was great for 2 days. Now I have no picture but I have sound. There’s no picture unless you stand right up in front of it and you can see a faint picture.
So again, Samsung will not help but my extended insurance will. Now I have wait another week for them to come out and fix what I thought was a lamp but I was told that this model does not use a back light lamp as it uses 2 different HD drivers.
This TV was not cheap. Had I know what I know now, I would have stuck with a Toshiba (that is what I had previously). Anyway, while browsing the internet and reading tons of similar complaints I found this link. They are taking consumers complaints in order to file a class action. I thought I would post it, if anyone is interested in joining the action go to this website: http://www.lieffcabraser.com/defects/samsung-lcd.htm.
Reviewed Oct. 17, 2011
I bought this TV in December 2007. Within the last month, the TV has been getting horizontal lines across the TV with it being black beneath it. The left side of the TV is darker than the right. Sometimes, the line is about 1/3 of the way up the TV, sometimes 1/2, and sometimes, the full screen. Pictures of my experience can be found here **. All Samsung support has said was to reset the picture settings and plug it directly into the wall--neither one worked, obviously. I am pretty saddened that I can't get four years out of a $1,700 TV. It looks like I'll be buying $500 LCDs from here on out--cheaper to replace.
Reviewed Oct. 16, 2011
I purchased a Samsung 61" DLP TV. I am now seeing little white dots. I checked the online boards and found that Samsung was fixing this issue even out of warranty. However, when I called, I was told no. They said that my model was not being fixed. It uses the same technology and has the same issue as the models being fixed. But for some reason Samsung has decided that they will not fix this issue. The TV has been rarely used due to extensive travel in the past couple of years. I still have a different brand using the same technology. It's 2 years older and it still works fine. We will never purchase another Samsung product.
Reviewed Oct. 16, 2011
There is a manufacturer's defect with some model plasma screens; mine is 58B550 where the internal screen gets cracked. My TV is 21 months old and was used very little, but is now worthless. The New Jersey AG reached a settlement with Samsung back in 8/2009 for a 2-year period moving forward. I think it's time for another one.
Reviewed Oct. 16, 2011
My Samsung TV has the same problems that everyone else is writing about. It just cycles through trying to turn on. This started about a month ago and now the TV is not turning on. I have called Samsung and they tell me that my model is not affected. Funny, I have read many complaints about the same model and same trouble.
Reviewed Oct. 15, 2011
Samsung executive relations department does not want to honor their warranty for my cell phone device, Samsung sleek touchscreen. The cell phone is defective according to Samsung's customer service representatives. The cell phone device has a defective screen.
Reviewed Oct. 14, 2011
I purchased a 46" LN-S4695D HD television in December 2008 and it just started to form white vertical lines and I was told it would cost $500 to repair. Samsung told me that they cannot help me. Unfortunately, I own 3 more Samsung products, but will never purchase another one and will tell others the same.
Reviewed Oct. 13, 2011
I purchased a 52" LCD TV in March 2009. This summer, colored lines would appear on the right third of the screen. They would go away after 10 minutes. Now they are not going away. I called Samsung and they would only offer to pay for parts. The repair company quoted me $250 for labor. This is not acceptable. I called the Office of the President and spoke with Kristyn ** but she would not help. I will never buy another Samsung product. Let's get a law suit against them.
Reviewed Oct. 13, 2011
I purchased a 55 inch Samsung TV about 3 years ago. Within a year's time, the TV would cut off while I would be watching it. Because it was still under warranty, I called the manufacturer and reported the issue. They sent out a serviceman. I was not home, but my son was. The service guy said he fixed the problem, however within a two week span, the TV started doing the same thing. I called them back and they sent out the repairman again, this time I was at home and observed the serviceman replace what looked like the motherboard. This incident turned me against Samsung TVs.
I woke up this morning, 10-13-11, turned the TV on and now there's a thin black line across the bottom of the TV, approximately 5 inches from the bottom. This line appears on all inputs which lets me know its a hardware issue. The TV is now out of warranty, now I have to come out of pocket to get it fixed. The puzzling thing is I have a 47 inch Mitsubishi that my family has had for 10 years which has not given us any problems. I only went with the Samsung because I wanted to upgrade my picture etc., however this has been a bad experience. I don't think I will be buying another Samsung TV.
Reviewed Oct. 13, 2011
We purchased our Samsung 40" model LNT4060F in 2008. In early 2011, it began to click 12 or more times before coming on. This morning, it won't turn on at all. I looked online for possible solutions and learned that this is a nationwide problem with no solution without paying for the cost of repairs on a 2 1/2-year-old television that cost us over $800.
Reviewed Oct. 13, 2011
I had an LCD 40 inch model #LN-T4032H television. The television started to take longer to turn on and on a couple of times it turned off by itself. Then, when we tried turning the television on, it just clicks on and off repeatedly for over 20 minutes.
When I phoned Samsung, they knew what was wrong right away and told us that it was not under warranty. We understood this being that we purchased this TV about 2 to 3 years ago, but we also know someone else who had a Samsung with the same problem. We thought the company might be having recall being that this is not a cheap TV and maybe the company might want to have a repeat business.
After phoning Samsung, I phoned the TV repair place that also knew right away what the problem was, and I was told that it will cost us $250 to $275 to have it fixed. Then, I was going online and was seeing a number of complaints with the same problem, and the company still is not taking responsibility.
Reviewed Oct. 12, 2011
My 32" Samsung LCD TV which was manufactured in Tijuana, Mexico, has faulty and inferior capacitors. I hope that is all, although a faulty mother board may also be a problem.
I was first told that my TV was out of warranty and it was my problem. They told me on my second call that my model was one that had known capacitor problems; but phone call was dropped. During the third call, I was told that a technician would call within 24 hours to set up an appointment to come to my house to repair the TV. On the fourth call, I was told that the technician had not 24 hours to call back, but 48 hours. On the fifth call, I was told that no technician would be coming and to send it in for the one time fix.
The public needs to be informed of how Samsung is giving their customers the run around on the repair of its inferior product.
Reviewed Oct. 12, 2011
I purchased a UN55B8500 55" LED LCD TV from a dealer in Chicago in November of 2009, for $3800. I received the TV in January of 2010. It was explained to me that this model was on back-order and that is why it took so long to receive. The fact of the matter is, Samsung had to discontinue this model because of a patent infringement, I believe due to the back-lighting, with Sharp and Sharp won.
Just last month, I started having issues with turning on the TV. It would just click repeatedly, sometimes it would eventually come on, but finally it stopped all together. After calling an authorized service center, they initially made the determination that the main board was frying out the board that controlled the power distribution. The processor was very hot. After replacing the board at their shop with a new one, that board also fried. They then determined that the panel itself was causing the board to fry.
Mind you, I love my electronics. Every piece of equipment I have in my entertainment center is on a high end UPS/PDU system. Not your $150 Wal-Mart brand office UPS. We are talking a couple of grand. My dealer did what they could in this situation and Samsung basically told them that the TV was out of warranty and that I would have to do an out of warranty repair.
The process would have been to wait 24-48 hours for a technician to contact me. Then they would arrive on-site and look at the TV then tell me it was going to cost $500 for the board and $1200 for a new panel. For $800 more, I can get a brand new 55" LED/LCD/3D TV that is top of the line.
Reviewed Oct. 12, 2011
Since this is a complaint, I'm thinking the higher the rating, the higher the complaint level! I purchased a 50+ inch Samsung LCD in April 2008 Model Code HPT5054X/XAA. I never thought in a million years that I would have spent that kind of money on a television that would only last 3.5 years. I also never in million years thought that I'd be reading/typing complaints on such a big name brand. Over the last year, the thing just started powering itself off periodically. About a month ago, I fell asleep watching a show and woke up to a totally black screen. Since the sound was not affected, I continued to the morning news --I just sat there listening. All of a sudden, I started smelling a plastic/wire burning odor. Then, smoke started spilling out of the top and a pop/bang that sent me running from the room.
Reviewed Oct. 11, 2011
I bought the Samsung TV LN40A550P3F little over three years and now on left side of the TV there are vertical lines and no picture. I called Samsung couple of times and their solution is to call a repairman. I don't think anyone can afford to replace TVs every two years. I always bought a Sony and this will be my first and last Samsung. Please do not ever buy Samsung TV.
Reviewed Oct. 10, 2011
I purchased a Samsung 52" LCD a little over two years ago. Now, it won't even turn on. A Samsung tech came out and told me that I need a new "board". He said it's like a motherboard and it is not under warranty. I am having a hard time getting the tech back out with my "board", as Samsung only has 6 service reps in the entire city of Houston. Scheduling is a nightmare, as I work full-time. I usually buy Sony products and never had any problems with my Sonys. The Samsung was on sale, so I took a chance. What a mistake! I will never buy another Samsung product. Bad product, bad service centers!
Reviewed Oct. 10, 2011
I have a 50" Samsung Plasma TV that I bought exactly 1 year and 1 month ago. Model Pn50c450b1d. This morning it started clicking and shut itself off, now it won't turn on. I called Samsung and was told it was the capacitor. Which that part is only $12, yet to have someone fix it is going to be $200-$400. I am just sick. A $1,000 TV that didn't even last but barely a year. I called Samsung and they didn't even care. I thought they would be a reputable company to buy electronics from. This has me very disappointed. I don't even know if it is worth getting fixed.
Reviewed Oct. 10, 2011
I have a 61" DLP model # hlt6176sx/xaa. It has little white dots showing up. When I search Google for my problem, I found several people with the same problem and from the looks of it it's a known issue that Samsung has been covering out of the manufactures warranty.
When I called Samsung, they knew right off what the problem was but told me my model was not covered. I've always liked Samsung and was thinking of going with Samsung appliances, but I won't be if this is the way they stand behind their products.
Reviewed Oct. 9, 2011
My Samsung 52-inch LCD television is making clicking noises and will not turn on. I purchased it in August 5, 2008 with a three-year warranty. I contacted Samsung CS number 1-800-726-7864 and was told that Samsung changed their warranty to start the date of the final production for the product. In this case, the warranty would have begun in April, 2008. So, the warranty clock starts clicking the day the product comes off of the production line, not the day of purchase. The capacitor problem is ours now to fix. I will not purchase a Samsung product again.
Reviewed Oct. 9, 2011
The TV worked great for the first two years. I purchased it in May 2009 and the problems started yesterday. There was no picture but there were red and yellow vertical lines on both sides of the screen. I haven't contacted Samsung yet, but after reading the comments here, I'm not hopeful about the outcome.
Reviewed Oct. 9, 2011
I have a 40-inch Samsung LCD TV that is less than 2 years old and it is powering off and on. This morning, it would not turn on at all. I paid over $800 for this set, just to find out Samsung has known of this problem and has done nothing to help the consumer out. With the economy the way it is, myself and a lot of other people can't afford to buy new TVs. Needless to say, I will never buy another Samsung product.
Reviewed Oct. 8, 2011
I bought a 40" LNT4061F Samsung LCD HDTV, on 1/18/2008. Recently, the TV has been clicking on and off, and taking a while to turn on. Upon extensive research, this particular TV has an ongoing problem with the capacitors. I called Samsung twice but they have refused to fix and insists that this model TV is not covered under the known capacitor problem. I am very disappointed that Samsung will not stand behind their product. Maybe there should be a recall before this known problem causes a fire.
Reviewed Oct. 8, 2011
By the end of I bought a LN T4052H flat panel television. It has the common problem of clicking about 20 times before turning on. I hope this doesn't cause a direct short and burn the house down. Simultaneously, it has lost the ability to go to wide screen.
The TV still functions for now, just really annoying and a safety concern. After realizing it is out of warranty and so many other people have had zero success with Samsung, I will probably not buy another Samsung product and make sure I spread the word.
Reviewed Oct. 8, 2011
I bought Samsung 55'' LCD HDTV about 5 years ago for $2500.00. It started taking longer and longer to come on. And when it did, it would have like little star burst on the screen. You could turn it off and right back on, they would go away. But now, it won't come on at all. Why isn’t BBB doing anything about this? I see that they are still selling that product to people.
Reviewed Oct. 7, 2011
The TV won't turn on. It takes forever, clicking sound, then off and then on, etc. It is a ln40A750RIFXZA model. I am very disappointed with Samsung. I guess this is what you get when you pay top dollar for some out of the country 10 year old slave worker to build Samsung's TVs. Never again will I buy Samsung!
Reviewed Oct. 7, 2011
I purchased a Samsung 46 inch LCD TV in August of 2008. Recently, the TV stopped going on. It would just click over and over. I had to unplug because I couldn't even shut it off. I called Samsung and they will not fix it for free because of the production date. I know that this is a known issue with this TV and they should be standing behind their product instead of selling us faulty products.
Reviewed Oct. 7, 2011
Our 40 inch Samsung LCD HD TV, model number lnt4061F, started to take forty minutes or more to turn on and when it finally came on, it had a totally distorted picture with pink dots throughout the screen. It was two months out of its one year manufacturer's warranty.
We luckily had an extended warranty which we purchased from the store when we bought the TV, and of course, it was supposed to have been fixed. However, after only six months, it started doing the same thing. When I called Samsung to get assistance for the problem, I was told that this unit just takes time to warm up and come on. I explained that it had already been repaired and is doing the same problem again. We continued to live with the problem as time went on and it got worse until now.
It is forty-four months since the date of purchase and our set just clicks and tries to power on but doesn't power on now. It just clicks and makes a power tune over and over. Samsung will not work with their customers at all. They will not extend any courtesy at all to offer you any discount on your problem for service or repair. They just tell you that you're out of warranty. This is appalling and I have come to learn that they are totally aware of the problem with these LCD TVs, which is a defective capacitor and power board. They are aware and are doing nothing to help the consumers. These are not cheap TV sets and the company should have a recall on them, as well as a reimbursement for the cost of repair on these sets. It is completely unacceptable that this should be happening with a fairly new unit.
I feel that Samsung should be made to look further into these set's defect and put a recall in place or else they should be legally forced into it.
Reviewed Oct. 7, 2011
I bought a 50-inch plasma PN50B450 1.5 years ago. The first one out of the box had a faulty screen with a line down the middle. Now, the second one has the same issue. I contacted Samsung but the TV is 6 months out of warranty. They will do nothing and do not acknowledge that the TV has an issue. If the first one right out of the box is broken like mine, doesn’t that make it an issue that they should tend to? They tried to get me to call a local tech to come out and fix it. But the quote was $200, nearly half of what I paid for it. This is ridiculous and almost feels like I have been scammed.
Reviewed Oct. 7, 2011
I purchased a 40" Samsung LCD (Model: LN40A550) 41 months ago. I know how long ago it was as Samsung is only repairing the capacitor problem for units that are 39 months old. Based on the comments on consumer reviews, I felt that I might have been able to convince Samsung to repair it--but was afraid that if it was something other than the capacitors that was the problem, I would be on the hook for a hefty repair bill. I have had a little experience repairing electronics so I decided to fix it myself. It turned out okay. I replaced two bulging 10V capacitors with 25V caps and two 25V caps with 35V--all 1000uF. It solved the clicking and power on issue.
I would suggest to anyone that has similar problems to use a screw driver, remove the back panel and look at the power supply board. There are plenty of pictures on the Internet. If you don't feel comfortable replacing the capacitors--and it's not a job for a first timer to circuit board repairs--just take the power board out and take it to a local electronics repair store. It will cost a lot less if you just take the board and know the problem. You should be able to get a reasonable estimate of no more than $75. Also, make sure that you take pictures of where the connectors go. Good luck.
Reviewed Oct. 6, 2011
I have a Samsung 40 inch here which is less than 3 years old. It inexplicably cycles on and off for probably 3 to 4 minutes before finally turning on.
If a class action gets certified, I want in on it.
Reviewed Oct. 6, 2011
I bought a Samsung LN-T5265FX/XAA 4 years ago. About 2 weeks ago, it started taking longer to turn on. Now it takes about 2 minutes. There are so many complaints about it now online with the exact same issue! I called Samsung. They told me it is not under warranty or recall, and I will have to pay for the repairs out of pocket. They have to know this is a major issue. I'm so frustrated and angry with Samsung.
Reviewed Oct. 6, 2011
I have a Samsung 50" DLP 720p. I've had this TV for maybe 5 years. I've replaced the lamp 4 times ($100 a pop). Although the lamp is brand new, the TV is still doing the clicking and turning itself on and off. At first, it was believed to be that the lamp had blown. Now, the picture goes off but we still have sound.
I've lost total faith in Samsung TVs. After reading so many complaints and trying to resolve this on my own, it's not working. My TV is definitely no longer under warranty, so I don't even bother calling Samsung. I will try to replace the capacitors myself to see if this is even worth keeping. I hope for all of us who have owned a Samsung TV. We will somehow be able to file a class action suit to at least put Samsung out of business so they won't be selling defective items anymore.
Reviewed Oct. 6, 2011
I purchased a 46" Samsung LCD TV on April 14, 2008 from Circuit City. It started acting up about a month ago - black screen, vertical lines, double imaging on right side of screen, very dark picture, after about 20 minutes the TV corrected itself. I thought it was my cable and had a service tech come out and check but the cable was fine.
Now the picture is terrible and hard to watch at all. It takes hours to stop the above-mentioned problems. I called Samsung support and was informed it was not their problem. They would do nothing and said sorry that it's not covered. It is basically a new TV and very expensive to boot! We bought it just before my husband retired, because we read it was a very, very good TV. And we foolishly thought we did not need to worry about buying a new TV for several years, yeah right! I think Samsung should help consumers. I paid $1700.00 plus tax, and now we have a terrible set. Shame on you Samsung. I will never buy another product with your name on it. I can not afford a new set as we live on my husband's retirement payment.
Reviewed Oct. 5, 2011
I have a 52" Samsung TV Model no. LN-T5265F. My television is not even 3 years old and it started clicking four times, then 12 times, and now 27 times, before it turns on. Eventually it will not turn on at all. It seems to be the capacitor part. It seems to be an ongoing problem with Samsung TVs and they will not fix it. I will never buy another Samsung again.
Reviewed Oct. 5, 2011
After about 3 years, my Samsung LN-T4661FX/XAA started taking longer to start. It now takes about 3 to 4 minutes and clicks the whole time. I believe the issue to be the capacitors Samsung installed, that all similar complaints mirror. It is taking longer and longer for the set to start and it's very frustrating. I called Samsung. I was told my model does not fall under the free repair, and I would be responsible for full cost. I refused this service and decided to attempt repair myself. Whatever the outcome of my own work, I will never buy another Samsung product, period!
Reviewed Oct. 4, 2011
Two years and three years ago, I purchased two TVs (HLT5076SX/XAA and HLT6187SA/XAA) from a reputable electronics store. I started seeing white dots on both TVs' screens. I did some research and discovered this issue had been reported on CNET, by others with similar TVs.
I called Samsung Support (**) asked about this problem. The support representative put me on hold, while she traced my models and serial numbers and came back with this information: "Your TV is out of warranty and this issue has not been reported for your model. I will go ahead and set an appointment to have your TV serviced, but it will be at your expense."
I was a bit upset that I had spent so much on both TVs; just to have them start failing, after a few years. This really left a bad taste for Samsung's customer support. So, had the problem escalated to the 'Executive Support' line and got the same resolution. "I am sorry to hear about your issue, and I understand your frustration. But you will have to pay for the service." When I asked to speak to a manager that might be able to help me, he responded that it was the management support line and my call basically can't be escalated.
There are a ton of reported issues with these models of DLP and the issue is exactly the same as mine. I have been a loyal Samsung customer for many years and even recommended them to others.
I chose Samsung because of the quality of product that they seem to produce. I haven't really had a chance to use their customer support services until now, and I am just amazed at the lack of willingness to confirm and repair a known issue with their product, which is obviously a defect due to so many complaints about the same issue. I replaced a ten year old 51 inch Toshiba with the 61 inch Samsung to get a smaller footprint and now I understand what a huge mistake I made not sticking with Toshiba. I will never purchase nor recommend Samsung again. By the way the cost for servicing the two TVs is nearly $900.
Reviewed Oct. 4, 2011
I only had this TV for 4 years and the capacitors are already blown. I had to replace the power box, 6 months after the day it was purchased.
Reviewed Oct. 4, 2011
This is unbelievable! I thought Samsung was a reputable company. After two years of moderate use, my 46" Plasma also has a capacitor problem, and Samsung is of little to no help.
We should all try to file a class action suit because Samsung is selling defective televisions.
Reviewed Oct. 4, 2011
Samsung TV has sound but no picture. I'm completely frustrated with Samsung who has inherent problems with capacitor and TCON board issues. Samsung will not fix the problem.
Reviewed Oct. 3, 2011
I purchased a Samsung 40" TV in 2008 and now, it would not turn on. All it would do is make a clicking sound as it is switched on and off. I found out that Samsung installed faulty capacitors on TVs made in 2008. I read that Samsung used a 10-volt capacitor on a 12-volt board.
Reviewed Oct. 3, 2011
46" flat screen cycles on and off when turning TV on. TV is only 3 years old. Spoke to customer relations and asked to speak to the Executive Customer Relations Dept and was denied. Customer rep. said I would have to pay for the repairs. This is a common issue with this model and Samsung should pay for this and recall this product!
Reviewed Oct. 2, 2011
I have a Samsung LNT4042. The capacitors on the circuit board blew in less than 2 years. I replaced each capacitor, all 5. It still is clicking and won't turn on. Samsung knows that they produced a batch of bad circuit boards. They have the serial numbers of that batch but still put them on the market. The consumer is supposed to pay for the repairs as the LCD carries only a one-year warranty. What really irritates me is that Samsung tech support knew immediately what the issue was. Still, they are requiring loads of paperwork to see if they will repair it, which they will then deny as out of warranty period. Best Buy sold mine and also said nothing. 10s of 1000s of Samsung LCD, all different models, are affected in this issue. Yet, there is no product recall or immediate fix to the problem.
Reviewed Oct. 2, 2011
I have a two-year old LCD TV (Model: LN52a750R1F) that has become functionless. It will not turn on--it chimes, clicks, turns off and restarts this process indefinitely. Thousands of these complaints have become known. I received ho help from Samsung. When will Samsung step up to the plate and fix these?
Reviewed Oct. 1, 2011
I bought a Samsung LCD TV for about two years and I am already experiencing the clicking sounds before the TV turns on. I researched and found that many customers with Samsung TVs are having similar problems. It is unfortunate that Samsung has a defect but refused to help fix the problem. I will not buy any more Samsung products in the future.
Reviewed Oct. 1, 2011
I have a 46-inch, 1080i, LCD Samsung TV that was purchased on August 2010. About 1 week ago (1 year and 2 months) the TV started having dark and light lines rolling on the screen. I called Samsung and they said there was a firmware update. I completed the update and the problem was still present. I called again and the lady told me to fax my bill of sale, they could possibly fix it. I received a call the next day telling me it was out of warranty and there was nothing they could do. I have a washer and dryer too. We have had problems with the dryer as well. Do not buy Samsung.
Reviewed Sept. 30, 2011
I bought a Samsung 46' LCD HDTV in April of 2008. It started having turning on problem early this year. The red light blinks several times before it turns on. The symptom gets worse recently. It takes a few minutes. I did Google search. I found that it is common defect and Samsung has a settlement for a free repair or replacement for the defected parts that called bad capacitors. But when I called, I was told my product is not under the so called "extended warranty". They made a service appointment for me by their certificated repairing center. The technician will charge it for $200 if I bring it to their location, and $300 plus for home service for a work about 10 minutes, according to YouTube demo. The technician did confirm that Samsung has a law settlement and provides free repair. He said he does not understand why this model is not included.
I called Samsung again. This time, they said that my TV was passed the settlement period that is 39 months, just a bit shorter at my situation. However, the TV set was registered right after the purchase. One benefit of the registration that Samsung claims is that they could inform the customers by the defect and extended warranty that I never received. Now, I'm asked to pay $200 plus to repair a notorious manufacturing defect, or buy a new one. What a waste! What a profit for the manufacturer who makes defected products!
Reviewed Sept. 28, 2011
I bought a 50" Samsung Plasma TV (Model# PN50B650) from Amazon.com in Jan 2010. After about 15 months of use (about 2-3 hours per day), there appears a thin black line running across the screen near the top edge. About 1 week later, there's one more line. Now, there are 13 black lines (3 near the top and 8 near the bottom edge of the screen). I called Samsung and they refused to help since the warranty has expired. The representative redirected me to a repair shop in town and they quoted me $900+ to replace the panel, not including the labor, shipping and handling. Shame on you, Samsung! A $1,200 plasma TV just lasted 15 months. That's enough. No more Samsung!
Reviewed Sept. 28, 2011
My LCD TV with model number LN40B630N1F, which is less than two years old, cycles on and off. At times the sound and channels will work and other times they will not. Unplugging and plugging the set several times may allow the TV to work.
Samsung will not assist since the TV is a few months out of warranty. Sears will repair for $76 flat labor plus parts. Parts and labor will most likely add to more than half the price of a new set. This problem appears to a manufacturer's defect in light of the numerous complaints found on the internet. I will never purchase Samsung products ever again.
Reviewed Sept. 27, 2011
I bought a 40" LCD (LNT4069F) in 2008. I started having the clicking/starting problem a few weeks ago. I did some research and saw that it's most likely a defective capacitor used by the manufacturer. I called Samsung. Their response? We don't cover this problem, good luck.
This TV is barely five years old, obviously defective, and the company won't fix it. Unacceptable. I won't be doing business with this company in the future.
Reviewed Sept. 27, 2011
After three years, I've run into two significant problems with this TV. First, the standard capacitor issue, which Samsung decided to universally fix free of charge after a class action lawsuit. Second, the picture started to become distorted, dark, and has pulsating horizontal lines.
After scouring tech forums, I am certainly not alone with this issue. Samsung has not recognized the picture issue to be widespread enough to cover the cost of the fix, which runs about $1000. Needless to say, I will be spending that $1000 to a new, higher quality TV. I will never invest in a Samsung again.
Reviewed Sept. 27, 2011
I purchased Samsung LN52A650A TV in 2008. It was repaired in 2009 and again, in 2010. Now for 3rd time, in 2011. The TV won't turn on then powers up and off repeatedly by itself. It's believed to be a capacitor problem that Samsung is aware of, but takes no responsibility to repair. I contacted Samsung and they will not help.
Reviewed Sept. 26, 2011
Samsung LCD TV $699.99
I bought two Samsung TV's on 12/19/2009 at Sears Mall. A 40-inch and a 32-inch LCD. The 32-in was a display TV, so I bought the 3-year protection plan. The 40-in had the one year warranty. Not even a full two years have passed and my 40-in LCD TV has no picture. I called Samsung and they told my I will have to pay someone $60 to come to my house just to look, and in addition to that, I will also have to pay for the parts and labor. I am so disappointed with this product. I wish I read the reviews before I purchased any Samsung products.
Reviewed Sept. 26, 2011
I have a 40" Samsung LCD TV. About one month ago, it started acting up. When I turned it on, it started clicking and going through some kind of cycle with each click. The ready light on the bottom of the screen was flashing as well, but the TV wouldn't come on. It'd take about 5 minutes before it comes on. The TV is not even 3 years old yet and now it does not even come on at all!
I checked on the internet and found out about the issues that Samsung is having with the capacitors on its TVs. So I called Samsung and talked to the representative. I gave her my TV model code number and she told me that it sounds like a bad capacitor and it is covered under warranty for one time replacement by Samsung. I did not have the serial number so I had to call back with the serial number later to be scheduled an appointment to get the capacitors replaced.
When I called back the same day, another rep answered the call and guess what? She told me that it is not covered and it is my responsibility to pay for the repair! She also had the guts to tell me that capacitors are not really expensive. If they are not expensive, then why not Samsung stand behind its product, that it is not even 3 years old and fix this? This is just a scam and their reps are really rude and do not care about the consumers. All they care about is more profit for Samsung! This is it for me, I will not buy any kind of Samsung products of any kind anymore and I will make sure to tell everybody about my experience with Samsung and their customer service.
Reviewed Sept. 25, 2011
First, my Samsung bulb went out and it cost $160. Now, the pixel board, which cost $200.
Reviewed Sept. 24, 2011
I purchased the Samsung Television 2/11/2008, model number: LNT4665FX/XAA and serial number: AJ723CPQ108904V, the SX10 version. The television started making clicking noises and taking longer to come on. Now, it will not come on at all. Samsung had capacitors that were rated for 10 volts when the electronic system requires capacitors with 12-13 volts rating. This company is taking our money for a product that they know will quit working after the three year warranty. There are numerous complaints with no recall of the defective televisions. I paid over $2,000 for this television. I replaced my twenty year old console television for this piece of junk.
I want someone to file a lawsuit against this company. They should not be allowed to bring products to the US and knowingly sell something that is defective. The design flaw is their problem. I asked about the complaints about the televisions that they manufactured and was told that my model is not one of the problem televisions, and yet I still have a television that does not work like the other consumers that have posted on the internet. Our government needs to have a trade embargo against Samsung to protect the US citizens from companies that knowingly sell defective merchandise to US consumers. Let's do away with NAFTA and have our products made in the USA. I was told that my TV was not under warranty and would have to be sent to VA or AZ for repair at my expense.
Reviewed Sept. 24, 2011
Four years after buying this TV, it will no longer power on. Great. My mom had a stroke and spends most of her time in front of the television. We are barely able to afford our expenses as it is and now, we have to fork out money for another TV. I will never buy another Samsung product again. I suggest that any one who is considering to buy one to do a little research first.
Reviewed Sept. 24, 2011
I purchased a 55" LED Samsung in February 2010. The picture was great and I enjoyed it. In September 2011, 18 months later, it is out of warranty and it is no longer working. I have read countless testimonies on similar accounts of power failure. The service rep wants upfront payment of $99 plus minimum repair of $300. I would rather break it into pieces and purchase from another manufacturer.
Reviewed Sept. 24, 2011
I called Samsung about a problem with my 50-inch plasma TV that I bought a little over a year ago. I told them I have 5 pixels running left to right in this TV. They told me it sounded like the panel was bad and it was out of warranty, and they would not do anything about it. I explained to them that when I bought the TV, I was remodeling my house and didn't open the TV until Sept. 20, 2011. I bought a bad product. From the start, they told me it was nothing they could do so now, I have an $800.00 paperweight. The model is PN50C450B1D. I think this would be a good case for a lawyer to take. I'm just like all the other people dissatisfied and will never buy another Samsung product.
Reviewed Sept. 23, 2011
I purchased a Samsung LCD TV (Model 52A550) in 2008. This 2011, the TV stopped turning on, and has the "clicking" capacitor issue. When I contacted Samsung, they refused to repair the TV at first, but when I persisted, then admitted there was a recall on the units for capacitor issues. But because my TV was purchased 39 months ago, it falls outside the 36-month window they will repair the unit in. Therefore, I was "lucky" my unit lasted as long as it did, but unlucky because it didn't die until after Samsung decided to stop fixing them.
Reviewed Sept. 23, 2011
Samsung produces 1080p LCD TVs (including our model number SAMLN46A750, purchased on 6/21/08) that have known manufacturing defects, related to the capacitors causing the television to cycle on and off dozens of times after only a couple of years use. This company refuses to pay for repairs or issue one-time extensions of warranties. Our TV requires a $300 repair. Avoid Samsung until they stand behind their products.
Reviewed Sept. 23, 2011
I have raised the request for Samsung TV 29” that it is not functioning properly on September 18, 2011. However, it was not resolved until this date and they need some more days.
Kindly help me out in this.
Reviewed Sept. 22, 2011
My Samsung TV developed black lines and has progressed. I called to let them know that the $1,500 TV I got, 'just outside the warranty,' was having the spider webbing issues. Given that it was outside the warranty, I am out of luck. They are out of a loyal customer, as I did not want something better than what I had. I just want what I currently have, fixed. Given their lack of concern, I might just start a facebook page called, 'Why I hate Samsung now' and let all the complaints start up!
Reviewed Sept. 22, 2011
On Sept 18, 2011, my 46" Samsung TV started clicking when I tried to turn it on. I got on line and found that Samsung had bad capacitors in the TVs that were made in 2008. I called them and was told that they were no longer repairing the TVs for free. The next day, I brought it into a repair shop and had 3 bad capacitors replaced at a cost of $89.45. Today, Sept 22, 2011, I received a call from Samsung and was told that they would make the repair. I told the lady that I just paid to get it repaired. She said for that reason she couldn’t reimburse me. I told her that didn't make any sense. They were going to repair it free, but wouldn’t reimburse me for the repair I was forced to pay for. She said there was nothing she could do for me. It just doesn’t make sense!
Reviewed Sept. 22, 2011
After having my 50" television for 14 months, a thin black line appeared through the middle of it. I called Samsung and was told I am covered via extended warranty. I took my TV down from the wall to give all details at the back. I was told an Engineer will contact me. I did not get any calls from them to inform me when the Engineer will check my TV. So, I had to spend the next week calling them to ask when I will be getting this call. Finally, after a week I got a phone call from someone asking me if i received the phone call. I told them no and they said expect one in the next few days
Reviewed Sept. 22, 2011
My Samsung TV keeps turning on and off by itself. I have read so many posts online with people having the same problem. My TV is just out of warranty and I have contacted the shop I have bought from (Currys UK) and have to pay to get it fixed. The TV is about 1.5 years old. A product this good and costs $700 should not breakdown so soon. I can provide more info and serial numbers if needed.
Reviewed Sept. 21, 2011
My Samsung 40" LCD television wouldn't turn on at all after a few weeks of clicking every time at start up. The capacitors were diagnosed to be the cause of failure, the Sears repairperson told me they had seen lots of these with the same problem. They offered to repair it at $575.00, for a new board labor and house service.
Reviewed Sept. 21, 2011
I purchased a Samsung LCD widescreen TV, model # LN-T4671F over a year ago. About a month ago, the TV stopped turning on, producing only a clicking sound now until it is unplugged. I researched the problem on internet and found numerous similar complaints about the same problem. It seems to be a bad capacitor that Samsung knowingly installed in their televisions. I called Samsung, and after numerous tries, I finally got through and explained the problem. Samsung acknowledged the problem but refused to fix it free of charge.
Reviewed Sept. 20, 2011
I have Samsung 50" plasma and 40" LCD purchased within 2 months of each other. I have the same problem, with both TVs clicking on/off when trying to turn on the TV. The plasma has now gone completely out and just clicks over and over until it is unplugged. I contacted Samsung numerous times and I get different answers each time from various customer service representatives. Answers ranged from them being unaware of any problems like this (get real Samsung) to one representative, who I thought was going to help me get it fixed (she acknowledged that this was a problem with some of the models), then when she went to get approval for this, her supervisor came on the phone and said it would not be covered and gave me an authorized service repair center.
After five calls to Samsung customer service, I got no help other than a number to an authorized Samsung service center. I have given up on them helping out. Heads up; If you ask to speak to a supervisor, you better have at least 30 minutes to wait for one to come on the phone.
They have ridiculous service and reliability. I have several Sony TVs that I have had for 10 years and they still work as well as the did on the day I bought them!
Reviewed Sept. 20, 2011
I purchased this 58" Samsung Flat Screen TV 18 months ago. Now there's no picture at all and the unit will not turn on. Thank God I had a service contract because the Manufacture Warranty has already expired, so now we are waiting on the part to come, some type of board has burned out.
Model: PN58B550T2F 58" flat screen
Reviewed Sept. 20, 2011
Defective capacitor on a 2008 Samsung 40" TV. Samsung refused to pay cost of the defective capacitor in the TVs that they are selling to consumers.
Reviewed Sept. 19, 2011
My Samsung 50-inch plasma has no picture but has sound. I've had the TV for two years. We bought it at HHGregg. After calling them about the problem, they gave me the number for Samsung. With no satisfaction, we took it to the repair shop. It cost 500 dollars to fix it. They will not stand behind their product. Take my word. Don't buy anything that's got Samsung wrote on it.
Reviewed Sept. 19, 2011
My 2008 Samsung 46" LCD TV started clicking when I tried to turn it on yesterday. I read several incidents on this website and others of a known capacitor problem, so I contacted Samsung. Samsung was aware of it and fixed them at no cost until now. I was just told by a supervisor from Samsung that they are no longer repairing them. Now, I'm going to be stuck with a repair bill because they used faulty capacitors of the wrong wattage.
Reviewed Sept. 19, 2011
I bought a TV in August 2009. Its screen went out in August 2010. Repair was done under warranty.
On September 2011, it had the exact same problem. Screen is broken and now is not under warranty. Seems like they make parts that break after the 1-year warranty. Never buy a Samsung.
Reviewed Sept. 18, 2011
We purchased a 40" flat screen Samsung TV in the spring of 2008. We recently have had issues with it powering on/off. After researching the issue and troubleshooting, we discovered that the issue was (likely) related to a blown capacitor. And we found out that this was a wide-spread problem in several models that Samsung was fully aware of. Based on what I've read on-line, Samsung has offered to provide free service calls and repairs for other consumers, even those whose TVs were out of warranty, to replace this part. When we contacted their customer service department, they refused to work with us. They stated that our TV was out of warranty and we would have to pay for the service call and parts ourselves. Our TV is only three years old. We firmly believe that they should stand behind and fix a product that they knowingly put a faulty part in when it was manufactured. I simply asked for the same treatment that I know they have given other consumers and they refused.
Reviewed Sept. 17, 2011
My 32" Samsung TV quits turning on, after about 2 1/2 years. Sometimes, it will turn on but often it won't. I tried calling the store, to where I bought it from, to get some help, but they referred me to Samsung. Samsung said that they would repair it if I mailed it out of state at my own expense. This would cost me over $200 to pack, ship and insure. Then, I have to pay to have it sent back. Are they out of their minds?
Reviewed Sept. 17, 2011
My 2008 42-inch Samsung TV will no longer turn on. For a few weeks, it made a clicking sound and took a few minutes to turn on. I paid over $1,300.00 for this TV. I will never buy another Samsung product again. And I will advise all my friends and relatives to do the same.
Reviewed Sept. 16, 2011
My Samsung TV is just two and a half years old (Model: HLT5676S) but white spots already appear all over the screen. Samsung said that it requires a new DLP chip which I was quoted at $258. The technician told me that it is a 3-4 hours of labor to install. Samsung will not help with the parts or the labor even though they are aware of these problems with their TVs.
Reviewed Sept. 15, 2011
I bought a Samsung 46" LCD in late 2009 which had cost about $2000. Yesterday, it suddenly shows a vertical purple line on the screen. I called Samsung and they won't help! They told me that it's out of warranty and I have to pay to get it repaired. When I asked for the estimate price, they suggested me to go to my own local repair store? Never buy Samsung again! I'm selling all my Samsung LCDs!
Reviewed Sept. 15, 2011
My Samsung HPT5054 Plasma 50" TV will not turn on and has a clicking sound. I purchased it on April 2008 from Conn's Appliances and the salesman assured me that this was the best TV on the market. My TV started making this clicking sound and not coming on this year, June 2011.
I spoke with a Samsung representative and told me that the company is aware of this problem and to call some other number that I have yet to have someone answer the phone.
Reviewed Sept. 13, 2011
Samsung TVs are experiencing a large amount of failures due to defective capacitors. When my TV failed with the same symptoms, I requested repair at their expense. The rule was 39 months after they made the TV, they would no longer stand behind such a massive defect. I talked to three customer support people with three very different requirements to get my TV fixed--all of which put me out of reach for repair.
I moved up to a supervisor and got the same results after being put on hold multiple times. I asked for his supervisor but received the same talking points. When I tried to go up to his supervisor, he said that the corporate office tells them what rules to operate under. My Samsung model is LN40A530P1FXZA and it was purchased on July of 2008. It was manufactured on May of 2008, and as per Samsung, it is still broken!
Reviewed Sept. 13, 2011
I started seeing white dots on my HLT5076SX/XAA (bought two years ago from a reputable electronics store) last night. I called Samsung Support (1-800-SAMSUNG) right away and asked about this problem. The support representative put me on hold while she traced my model and serial number and came back with this information: "Your TV is out of warranty and this issue has not been reported for your model. I will go ahead and set an appointment to have your TV serviced, but it will be at your expense."
I was a bit upset that I had spent so much on a TV, just to have it start failing after two years of service. So, I started looking at support forums and review sites (and finally CNET) and noticed that what I am experiencing is a 'known issue' with my DLP. This really left a bad taste for Samsung's customer support. So, this morning, I called the 'Executive Support' line and got the same resolution. "I am sorry to hear about your issue, and I understand your frustration. But you will have to pay for the service." When I asked to speak to a manager that might be able to help me, she responded that it was the management support line and my call basically can't be escalated.
Then, I decided to try the online support on Samsung's website. After a lengthy conversation with Stanford and his consultation with his supervisor Sam **, they said the exact same thing. "There are no reported issues with this particular model." How can this be? There are a ton of reported issues with this model of DLP and the issue is exactly the same as mine. I have been a loyal Samsung customer for many years and currently own their LCD TV and PC monitor products, CD/DVD/Blu-ray devices and, of course, this DLP.
I chose Samsung because of the quality of product that they seem to produce. I haven't really had a chance to use their customer support services until now, and I am just amazed at the lack of willingness to confirm and repair a known issue with their product, which is obviously a defect due to so many complaints about the same issue.
Reviewed Sept. 12, 2011
The 52" Samsung LCD TV I purchased on 5/21/2008 began making clicking sound and wouldn't turn on. Samsung admits that there is a problem with the capacitors in the power supply but says that they will fix it only if the set was purchased less than 39 months ago. Mine was purchased 39 months and 2 weeks ago and since they admittedly used bad capacitors to begin with you would think they would take responsibility and pay for the fix (they've apparently never heard of good-will). TVs that cost over $2000 should last for many years; mine lasted just past three years and the manufacturer says it's not their responsibility.
Reviewed Sept. 12, 2011
I bought a 46" Samsung LCD TV less than 4 years ago, and 6 months ago, it started making a recurrent clicking noise when first turned on and seemed to take forever for the picture to display. I did the online chat with Randy a couple of days ago, and he said that he had never heard of that particular problem. At the end of the chat, I requested a copy of the chat and he never sent one. I emailed to ask for a copy of the chat and they said they weren't able to provide that.
It's a problem that's documented all over the internet, concerning faulty capacitors used around the time that my TV was manufactured. Some blogs are saying that Samsung will not resolve the complaints with this problem simply because they are making money from consumers who are willing to pay several hundred dollars for the repair that is necessary to replace the capacitors. This is one of the many disgruntled Samsung customers, and they've lost my business for good. I also bought a Samsung DVD player (BD1600) a few years ago and had to send it in to be repaired a few weeks after I bought it. You may want to check out Samsung at **.
Reviewed Sept. 12, 2011
I bought a TV at Walmarts. I paid a little over $1000 and in about 4 months, we had it repaired at Bailys. I called samsung and they said it wasn't the capacitors. It was a lamp light that went out. I paid Bailys $596.00 to fix it and it still shuts itself off and turns itself on. No picture is on when it turns itself off and on.
Reviewed Sept. 11, 2011
I purchased a 40-inch flat panel TV in 2008. Just recently, it was not turning on and it was making a clicking sound. I called customer service. They told me that they acknowledge there was a problem with this model, but the expiration date for the fix was in March. They were looking to refer me to a service center. And based on the feedback on this board, I am not willing to pay an additional $300-400 for a used TV when I can buy a new one for $600. This is a horrible customer experience! I have 3 small children and 3 rental properties. We purchase tons of electronic equipment. I will never buy another Samsung!
Reviewed Sept. 10, 2011
My 4-year old Samsung TV keeps turning off during normal watching. Every time the remote is used, the TV turns off. We have to manually change channel. And even then it switches off. The TV cost 2000 dollars 4 years ago. It should not be doing this.
Reviewed Sept. 10, 2011
I bought a 42 " Samsung TV (Model: LNT4061F) in January 2008. Then, my TV started with the clicking and not powering up, taking longer and longer each time you tried to turn it on. I called Samsung right away. They stated that it's a known problem with the capacitors and they will have someone come service it from a third party repair. The day the repair was to be made, they called and said that no one would be coming because there is no one close enough to us. We live in CT, 40 miles outside NYC, what do you mean with 'no one is close' to us?
They gave us the name of another third party, two towns away, where we can take the TV to. Upon calling this place, they said that I would have to pay $60 to diagnose and there is no guarantee that Samsung will cover the part--I would then be responsible for the repair. This was in November, it's now August and the TV is still sitting in my spare room not fixed--and the TV is only 3 years old. I will never buy Samsung again. I currently have a Panasonic plasma and I'm very happy with it. How can you have so many people with the same problem and not recall the product?
Reviewed Sept. 10, 2011
Our 32" Samsung Series 4 LED flat screen television began having difficulty. The screen has no true color and the figure is showing double. I already complaint to them for three times but we did not receive any response. I'm facing the last ten days. Please attend to this complaint.
Reviewed Sept. 8, 2011
Horizontal colored lines fill the TV screen. Pushing the "on" button causes the TV to turn on and off continuously, only stopping when unplugged. I paid almost $2,000 for this. Bought it on March 2, 2009 and have had problems throughout. TV repair person said that Samsung used the wrong parts, wrong size of, I think the word was conductors, and did a poor welding job. Would cost about $1,000 to fix. Samsung customer service is lacking and since warranty is up, it's not their problem.
Reviewed Sept. 8, 2011
I bought a Samsung 52" LCD TV in 2008, paying a whopping $2,100. As soon as the warranty expired, the TV started giving problems. First, it would keep making clicking noise for about 2 to 3 minutes before it turns on.
When I called up Samsung, they mentioned that since it was out of warranty, they cannot do anything. I got it fixed at my own cost at $300.
After one more year, the picture is full of horizontal lines and dark and bright patches. When I called up Samsung, I got the same answer as before. Out of warranty.
Reviewed Sept. 7, 2011
I think everyone else here has been a victim of Samsung. Sad to say, I don't endorse the ads that come with this complaint. My Samsung LCD problems also started a week ago. I would turn it on, and it would chime on but then click off. It would do this about 6 times, then stay on. Now (1 week later), it chimes to come on and clicks off. It will continue to do this all day if you allow it or if you can stand it! I too will not buy another Samsung product again. They have lost credibility with me.
Reviewed Sept. 7, 2011
I bought a brand new TV in June 2011, a Samsung 40D6000. From the second day, it showed defects. There is a big black shadow the size of a soccer ball. Samsung had been very difficult to deal with.
Finally, they connected me to a technician, who wants to charge me to bring the TV down and put it back. This is not my problem. If they sold me a defective TV, I should not be bearing the costs. At this stage, I want a replacement.
Lessons, do not buy Samsung. Most of their models will have shadow problems sooner or later. Read the blogs.
Reviewed Sept. 7, 2011
I have a 50" Samsung DLP TV that turns off several times while in use. The extended warranty is no longer in effect. Is there any recourse?
Reviewed Sept. 6, 2011
I have a 42" Samsung Plasma. I bought it 18 months ago. The current state is audio but no picture. I read the reviews and tried to troubleshoot and ended up taking it to a service repairperson (Samsung technician specialist).
They told me that the buffer needed replacing (and there were arcs coming from it when the unit was switched on), and the y-board also needed replacing. They also told me that it would run about $325-$350 parts/labor with 90 days warranty. So, I told him, "Thanks, but no-thanks." I can buy a new 40" sort of no-name brand for $375, get the year warranty, and buy the extended 3 year warranty for another $100. So for 4 years, I pay $475.
In short, I can get the Samsung repaired and drop $325-$350 and then probably be back in 6 months to drop more dollars into this money pit, or I can buy a no-name from hhgregg and get 4 years of warranty for $475 (sacrifice 2" in size).
Reviewed Sept. 4, 2011
I called Samsung concerning a problem with my 46" LED TV purchased in December 2009. I am experiencing random "turn-off" problems. These problems appear to be widespread and associated with undersized capacitors on the power supply board.
I asked Samsung to correct the defect. They said no. They would send a technician to make repairs but those costs would be my responsibility and they provided no estimate of these costs. I responded that there was an abundance of evidence that Samsung had an issue with the power supply components in these TVs.
In fact, Samsung was paying for repairs to 2007 and 2008 models, but not 2009. Further, the customer service representative, Amber, offered no other options and refused to transfer me to a supervisor.
I am totally disgusted with Samsung. I will never buy one of their products again, and neither will my two sons and my wife. And I will make a mission to spread the word to stay away from Samsung. Their products look good when you buy them but they do not perform in the short or long run. And from a total cost of ownership, they are a terrible value.
All I want is Samsung to fix a TV they know is defective. They should not hide behind some minimum wage customer service rep, who has no resources to correct any problem.
Reviewed Sept. 4, 2011
I brought my 46 inch Samsung TV (UN46B8500) in November 2009. Exactly a month after the warranty expired, the TV refuses to power on. What a rip-off, Samsung! I thought it was reputed for its quality of products. After reading all the articles that others have been facing a similar issue, I would expect that the least Samsung can do is to fix the problem free of cost. When I called up their service center, their response was it is out of warranty and I would have to pay. I tried to get my TV fixed through another technician and he told me he has seen a lot of such complaints and he has been making a lot of money fixing them. I am not buying another Samsung product again and would recommend other potential buyers to stay away. There are a lot of good brands out there.
Reviewed Sept. 3, 2011
My 42-inch plasma TV started clicking and wouldn't turn on. I contacted Samsung customer service and I was told my TV was one month past the warranty. After some online research, I found that Samsung TV's are notorious for bad capacitors and power boards after the warranty expires.
The company refused to fix my TV and sent me to an authorized Samsung technician in my area who wanted to charge $100 just to look at it, and then charge for the parts and labor to fix the issue. I found an electronics store who only charged $50 and they told me that the TV is dead and to fix the boards cost more than buying another TV and it wasn't worth it. I feel like they sold me a throw away TV and I feel that they should fix the problem for any TV that has this issue.
Reviewed Sept. 3, 2011
Like countless others, my Samsung TV would not turn on. It turns out it's the motherboard; the cost of repair is greater than buying a new TV. The TV is 4 years old, Samsung customer service was unable to answer the question: Can you tell me why I should ever buy a Samsung product again? Even at the Executive Customer Service level, the silence was deafening.
Reviewed Sept. 3, 2011
After a few weeks of my Samsung LCD TV taking longer and longer to turn on, I came back from a two week vacation to find that it no longer turns on. I called Samsung and spoke to several different people. I was aware of the capacitor problems after doing research online. I was told that they would not issue a free repair because I purchase my TV on July 2008, and since it was September, I had gone over their 36 month policy.
Nowhere has Samsung stated this policy online. I would've called the second I had a problem if I knew about it. They refuse to fix TVs they know are defective. It is an absolute crime. If any class action lawsuits are being filed, I will be happy to join. Samsung is getting away with stealing people's money and something needs to be done.
Reviewed Sept. 3, 2011
I purchased a 52" plasma two years ago and spent $2300. It was great for the first 16 months then one day, it basically melted down. It still comes on but the front glass panel has slid down exposing a one inch gap at the top of the screen due to the melt down. It also seems only half the software on it work.
Now, I have to change channels by hand; the remote only seems to work now and then. The total piece of the crap is not worth the money. It lost 100% of its value in less than two years.
Reviewed Sept. 2, 2011
We have the clicking on startup problem with our 47" flat screen Samsung TV purchased in 2008. The incorrect capacitors were used during manufacture.
Reviewed Sept. 1, 2011
Recently, I started having problems with my Samsung LCD TV in that it wouldn't turn on. I did some troubleshooting with DirecTV because I initially thought that there was a problem with my cable receiver box. After troubleshooting with DirecTV, we were able to get the TV to come on. The next evening, the same thing happened. I called DirectTV again and after troubleshooting, the TV did come on. However, I was advised by DirecTV that my problem was not with the cable receiver box but with my TV. On the third evening, I experienced the same problem, the TV wouldn't turn on. This time, I called 1-800-SAMSUNG.
I was told by Samsung that it sounded like a capacitor issue and although the TV was past its warranty, they would repair it one time for free. If the problem was something other than the capacitor, I would have to pay for the repairs myself. In order to accept this offer for free repair on the capacitor, Samsung was going to send me a postage paid sticker, I had to take the TV to a postal retailer, pay for the box and packaging supplies, and mail the TV back to them. I told them that this was not an option for me because I am a breast cancer patient currently receiving treatment. I could not lift the TV off of its stand, carry it down the stairs and put into my car to take to a postal retailer.
I live alone and had no one to assist me with getting the TV to the postal retailer. I asked them for a second option. I was told that I could take the TV to my local Sear's or Best Buy retailer for repairs but I needed to get a partner number from them so that Samsung could set up the repair. When I called Best Buy, they told me that they did not have a business partner number. I called Samsung back. I told them that Best Buy did not have a business partner number and that I needed another option. I asked, given my situation with limited use of one arm, if I could have someone come to my home to repair my TV. I was given the number of The Golden Inn Home Service Center in Buford, GA. I called them and they did have a business partner number but told me that they could not come to my home as they only do home visits if the TV was 42" or larger. My TV is a 32" model.
Next, I called my local Sear's retailer. They informed me that they did not have a business partnership with Samsung but they would repair TVs that were purchased at another retailer. I then called Samsung back and told them that The Golden Inn Home Service Center wouldn't come to my home and that they were located 120 miles round trip from my home, not to mention that I still had the problem of not being able to lift the TV. I also notified them that I had contacted Sear's and that they did not have a business partner number with Samsung.
I offered to pay for the TV myself and have Samsung reimburse me if the problem was related to the capacitor. I was told that this was not an option. Next, I asked if my call could be elevated to the next level. I spoke with someone on their "Executive Resolution" team. She gave me the same options as I had been given previously and then told me that the only recourse was to mail the TV back to Samsung so that it could be mailed in for repairs. I asked for a second elevation of my case and she said that she couldn't do that as I would be told the same thing at the next level. I asked her if I could speak to her supervisor and was told that s/he was in a meeting. I then asked for their name and number and was told that I could not have that information. I ended the call by telling her that I would be contacting Samsung's North American headquarters.
Reviewed Sept. 1, 2011
My 42" Samsung LCD TV (Model: LN40A330) stopped turning on and the ready light just blinks. A few minutes of research on the Internet made it very clear that the TV has bad capacitors. My husband had an online chat with a Samsung customer service agent and was told that we would have to pay for a repairman to come look at the TV. My husband said that he could just replace the capacitors himself based on the instruction that he found on the Internet; however, I have a serious issue with us trying to repair our own expensive (and relatively new) TV.
I called Samsung the next morning. I spoke with a service agent and was told the same thing that my husband was told. I asked to speak to a manager and was transferred to "Executive Customer Service." I explained that paying to repair a TV that was only two years old was not acceptable to me when the company is aware of this widespread quality issue. The representative then put me on hold to research the issue and came back after a few minutes to let me know that they were going to cover the repair cost if it turns out to be the bad capacitors.
For everyone having this issue, call Samsung and remain polite and patient. Explain that you are not satisfied with having to pay to resolve this problem yourself. They will agree to pay for the repair as long as you are persistent and polite. I'm still very disappointed that this issue exists at all considering Samsung has been dealing with it for several years now. But I think that durable consumer appliances and electronics are a thing of the past.
Reviewed Aug. 31, 2011
3,200 dollar LDP TV, less than 500 hours on it and it fails to stay on. It cycles on and off until unplugged. Samsung says, "too bad it's over 12 months old". Product with same complaints, they should have a recall.
Reviewed Aug. 30, 2011
I purchased a 50" DLP Samsung TV in 2007, with a four-year extended service. The TV was fixed four times in four years with lamps burning out and the TV shutting off. The TV is out of warranty now and shuts off sporadically. I was told that it was a capacitor issue, but they replaced the capacitors with the same low voltage that burn out quickly. I decided to just get rid of the TV and buy a new one.
I spent about $2,500 for this TV and would expect it to last more than four and a half years. From the other posts, I guess this is common with Samsung TVs so I wil never buy another.
Reviewed Aug. 29, 2011
Our Samsung Series 550 LCD flat screen television began having difficulty turning on. When you attempted to turn it on, it would make a clicking sound for several seconds and finally turn on. Eventually, the clicking became very slow and the television would not turn on. We spent around $2000 on this television just about 4 years ago. It is already broken by no fault of our own.
We called Samsung. We were told the repair would be covered, as this was a typical problem. And we were told they would contact a repairer in our area. Within a couple of hours, a repairer called and told us that Samsung had contacted him for the repair. But he did not have anything stating the repair would be covered. He told us to contact Samsung to get the authorization sent to him. On our second call, the "customer advocate" told us that the last representative misspoke, and that due to the age of our product, the repair would not be covered.
I will never buy a Samsung product again. They have just lost a customer for life. Stay away. Their customer service is trash. And they don't stand behind their products. This defect is something identified in numerous locations online. But Samsung obviously hopes that the defect will come to light after their arbitrary deadline expired, so they can save a few bucks.
Reviewed Aug. 29, 2011
I bought a Samsung a little over 3 years ago. It is the model LN46A550P3. A few days ago when I went to turn the TV on, the TV began making clicking sounds. And the standby light under the screen was flashing without any picture. It took several minutes before the TV came on. But since then, it has taken longer to power up. Obviously, something is on its way out. I checked online. I found out that this is a very common problem being listed on several sites. One site had my exact model listed as having several complaints. It stated that Samsung has been fixing this issue for free.
Reviewed Aug. 28, 2011
I used to buy Samsung and I like Samsung products. I never bought electronics other than Samsung, especially TV. I am really disappointed of the bad maintenance services here in Jordan, even the attitude in the call center.
My LCD ran out of services and I contacted the number 065050490. They told me that within 48 hours, the maintenance team will pass by my house to fix it. So, I took a day leave from my work but they did not show up. When I called the number mentioned above several times, she said, "We told you that we cannot know exactly when they will pass by your home." I keep waiting for another hour, and when I called her back, she told me that the maintenance team will not pass by our house that day because their car was not working.
This only happened in Jordan.
Reviewed Aug. 27, 2011
I purchased a 52" LED Samsung 1080P television. After approximately 2 years of ownership, the TV won't power up. I thought that it may have been hit by a power surge, but after reading all the complaints I realize that it's a defective product. Everywhere you go, salesman say the Samsung is the best TV on the market. At this point, I beg to differ! I spent $2500 for this TV and it already needs repairing. Money don't grow on trees and if Samsung expects to be a highly rated and respected brand, they must start taking better care of their customers. I have owned picture tube TV's I had to give away because they were just old, bulky, or outdated. They worked fine with little issues. I will not purchase another Samsung or recommend that anyone else buy one. I will share my experience and refer them to this web page to review the customers complaints. If they still choose to purchase one, so be it because it's their money.
Reviewed Aug. 26, 2011
I have purchased a Samsung LED model VA40C6900VMXL on 30th of August 2010. Right now, there is no sound coming from the LED even though the volume is on the decent level of 25.
It happened all of a sudden and even now after switching off the TV and restarting the entire system, there is no result. Please help.
Reviewed Aug. 26, 2011
I have a Samsung 40-inch LCD TV that will no longer power up. It does nothing but click on and off continuously. I have had this problem with it for about a month or so. Of course it is no longer under the manufacturer's warranty nor the extended warranty that I bought along with the TV. The TV was purchased in 2008. The problem, as I understand it, is with the capacitor.
Reviewed Aug. 25, 2011
I purchased $299.00 extended warranty on my Samsung flat screen. The TV broke down in April. After almost 6 months of making phone calls and sending emails, it is still not fixed. I am sure that this is the worst company I ever encountered in my 20 years of stay in the United States. I don't even care anymore about the TV or the money I spent on the warranty. But I would like to prevent other customers to go through the same experience.
Every time I tried to get it done, they make another excuse or blame it on a third party technician. The technician told me that Warrantech, which offers extended warranty, has been like this all the time. They just want the clients to give up. This is my first official complaint in 20 years of my stay here. I am a restaurant owner with a successful business and I am not here to waste your time.
Reviewed Aug. 25, 2011
I purchased a 46" Samsung flat screen TV (Model: LN46B640R3FUZA) on 31 January 2010. It stopped working on March 2011. It has no picture, just volume. We found out that it overheats and burns out a capacitor board. I would like the TV to be repaired for free and be given a guarantee that this will not happen again. If it does, it will be repaired at Samsung's expense or it will be replaced with one that does not have the same problem.
Reviewed Aug. 24, 2011
Two months ago, while we were watching TV, our TV made a popping noise and sparks came out. We noticed a crack on our TV so we called Conn’s and they sent someone out to fix it. The technician said that he couldn't fix the issue and that we would have to call Samsung for them to replace the TV. So, we called Samsung and they asked us for pictures to be sent to their email address, which we did. They called us back a week later saying that they are not going to replace it because it was a physical damage, claiming that we broke it.
I know that if they call themselves a business, they are not supposed to be saying that we were the ones who caused the damage. I have been with them for a year and I was never late or never missed a payment. I told them that since they don't want to fix it, they can just come pick it up. They then told me that I'm responsible to pay off the end balance.
Thank you for listening to me. Have a blessed day.
Reviewed Aug. 24, 2011
I purchased a new Samsung 55" LED TV (Model #: UN55B8500XFXZA). Two months after its warranty period has ended, the TV started turning itself off in an intermittent basis. Finally, it would not turn on and the TV would just sit there and make a clicking sound until it's unplugged from power. After a call for service, it was determined that the power supply board was the culprit. The service technician said that he was well aware of the problem because it is wide spread and is happening to many Samsung TVs. He relayed that the capacitors on the power supply would go bad causing the problem. He suggested that I call Samsung because they should make good on the replacement part and service.
After a call to Samsung, they said that my model TV was not part of a known batch of TVs with this problem so the service and cost of the part should be my responsibility. I then did a search on the Internet and found dozens of articles about the same problems with the same TV. To end, the TV died in April. It's now August and I have not been able to repair the TV due to a nationwide back order for the part. A back order that existed well before the earthquake in Japan. So I'm wondering, if my TV is not part of the problem models, why can't I get the part that I need?
Reviewed Aug. 24, 2011
I purchased a 46" Samsung LED TV on August 14, 2011 which was delivered on August 16. From August 21 onwards, the TV is not switching on. Samsung Helpdesk sent someone on August 23 who said that some circuit need to be changed (a brand new TV is worth 90K). The head of customer service sent an email reply stating that Concerns Department will contact us soon. However, we did not receive any call or explanation from them. No one bothered to talk to their customers after supplying them with defective products.
Reviewed Aug. 24, 2011
I purchased a 32" Samsung LCD TV three years ago and paid $750. The power button would not turn on so the TV won't work. I, then, advised Samsung of the problem. They said that we are off the service contract and we now have to pay to have it fixed. They even recommended a service center in New Jersey when we live in Long Island, NY. They would not compensate us in any way. We are very disappointed with the quality of this TV. We will never buy a Samsung product again.
Reviewed Aug. 23, 2011
I purchased a Samsung 61" DLP TV a while back. Everything ran smooth, then the number one fan went out. Okay stuff happens, and I happily got it repaired for 300.00. Then the projector went out, I gritted my teeth and said okay stuff happens. It was repaired for 380.00. Now, the number two fan is out and I am mad as hell. Why should I continue to pay and piece together a ** TV I paid nearly three grand for? Samsung products will never come into my home again.
Reviewed Aug. 23, 2011
My 2007 LCD TV started experiencing the "click of death". It finally stopped working after a few months of clicking a while before coming on. I contacted Samsung and got the front line guy who informed me that my television was out of warranty and there was nothing they could do. I informed him that I have searched the web and found numerous complaints and that in many instances, Samsung did repair those units. He then transferred me to the "next level" and I was informed that they would fix my TV as long as it was just the faulty capacitors that were causing the problem.
It turns out that Samsung used 10 volt capacitors when they should have been 25 volt. Apparently, if you have a 2007 or 2008 LCD model, Samsung will fix it at their cost. The repair man came out and it took him about 1/2 hour to remove the back and replace the capacitors. It now works great! Thank you Samsung!
Reviewed Aug. 21, 2011
I bought this Samsung HPT5054X about three years ago. While we were watching, the TV lost the picture and it made continuous clicking sounds and we had to unplug the power cord to stop it. Now, as soon as the power cord is plugged in, the TV turn itself on with a loud popping sound.
I called Samsung and they said the TV is out of warranty and it is not a recall problem even though so many people are having the same problem. They said it is not their responsibility and they just gave me a local repair shop to call.
I am now worried that my two other Samsung TVs would have the same problem sooner or later, so from now on, I will never buy Samsung again.
Reviewed Aug. 21, 2011
I have read most of the complaints and I would like to make a comment. These are televisions. I had a 32" Samsung TV that was purchased in 2008. It went down twice in 2011. The first repair was around $150. It was a main board problem and the second repair would not have been economical. So I bought a new TV.
These are electronics and they are basically disposable. The days of having electronics that are serviceable is almost gone. Buy a TV and just hope that they will last awhile, if they don't, just buy a new one.
Reviewed Aug. 21, 2011
I purchased a 40-inch, Samsung flat screen TV two years ago. The start is getting delayed and it now takes an hour to turn on. After reading complaints online, I figured that Samsung TVs have capacitor problems. It also appears that even after the TVs are repaired, the problem remains.
Reviewed Aug. 20, 2011
I purchased my Samsung RF263A from Lowe's in April of 2010. I paid over $1600.00 for this refrigerator. Since the purchase, I have had a serviceman over to my house 3 times now. Each time, it has been something different. I have had a lot of food wasted. A few weeks ago, I spoke to Executive Suite personnel. A Samsung executive extended my warranty (which expired in 04/03/10) until the end of Nov. 2011. I tactfully explained to her that pursuant to the Federal "Lemon Law", I do have rights regarding a product that has had 3 repairs within a 6 month period. She said they would extend my warranty until the end of Nov.
Guess what? Today is approximately 3 weeks later. I just arrived home from vacation. My refrigerator now is not staying cool at all! To make matters worse, my wife got home from grocery shopping. And that is when we noticed that the temp inside the fridge is steadily increasing! I am so frustrated! Each distinct time I have had a problem, it has been something different.
Prior to purchasing all the other products in my home I purchased in 2010, I used ConsumerReports.org to research all consumer complaints, ratings etc. However, prior to signing up for that 6.00 a month site, I had already purchased my fridge (and no, I do not work for ConsumerReport.org). I am simply conveying to the reader what I used to find as reputable appliances. All the appliances in my house are Kenmore, with the exception of my refrigerator. When I call tomorrow to Samsung Executive Division, I am going to enforce my rights pursuant to Federal Ruling. It is my sincere hope and prayer that I get some help. I am beyond frustrated with this product. Someone please help!
Reviewed Aug. 20, 2011
My 32 inch LCD TV wont turn on. The technician that took a look at it said that it was the capacitor. The technician said that Samsung has a huge problem with this and they know that it is a problem. So, I called Samsung. They want me to pay to ship the TV to them, which for a large TV is cost prohibitive. They should pay to ship the TV. They should recall the TVs. They should be held accountable.
Reviewed Aug. 19, 2011
We purchased a Samsung 50" PN50C450B1D just 14 months ago (warranty ran out 2 months ago), and the repair people say the main module needs to be replaced at a cost of $400.
Reviewed Aug. 19, 2011
I purchased a Samsung 40" TV in 2008, and it started to not turn on. All it would do is make a clicking sound as it is switched on and off. I found out that Samsung has had a problem with capacitors on TV's made in 2008, but they told me my TV was 2 months past the time they would do something about it. I read that Samsung used a 10 volt capacitor on a 12 volt board so their problem became my $2,000 dollar problem. Stay away from Samsung products as they will not stand behind them.
Reviewed Aug. 19, 2011
My Samsung TV LNT4661F / XAA started to click on and off through a power cycle about 20 times before the TV will come on. After doing some research, I found this to be a common problem. I contacted Samsung and they told me to contact a repair man soon due to the problem. Also, I was told that the TV was out of warranty and would not be covered by Samsung.
As of today, I have contacted the repair man and KY Attorney Generals office.
Reviewed Aug. 19, 2011
I purchased a 46" Samsung flat screen TV three years ago. Last week it started clicking when I tried to turn it on. I called 1-800-SAMSUNG on Wednesday night at 11 pm. The technician that I talked to decided that the capacitors made needed to be replaced, and if this was the problem, Samsung would replace them, one time, free of charge. They said someone would call me within two days. I got a call the next morning and before noon on Thursday my TV was fixed. Thank You Samsung!
Reviewed Aug. 18, 2011
I bought a 40” Samsung TV on 05 Aug 2011 from Bangkok, Thailand. When I reached back India, I called Samsung Consumer Services for the installation. However, they are not providing free installation. They are charging 3,500 INR for the part named as wall mount. I think it is highly unfair to charge 3,500 INR only because I bought the TV from another country. Is it not Samsung? Is it not the same company known all over the world? Kindly make the free installation.
Reviewed Aug. 18, 2011
My Samsung TV quit working and made clicking noises. I investigated this online and found several other issues like this reported. I contacted Samsung and was told that the TV was out warranty and that services would come at a cost. I asked for the supervisor and she told me the same thing. I told her about my research online and that I was a loyal Samsung TV customer and never had problems before with their products. She said they were aware of problems on 2001/2008 LCD TVs, but mine was a 2009 Plasma TV. She then said that she would escalate it since she couldn't do anything else. She said they might provide a one-time warranty extension, but they would call me back in 24-48 hrs. I hope it works out and I'm glad I did a little research into it.
Reviewed Aug. 18, 2011
I purchased a 46” Samsung LED TV and it quit working. It just wouldn't turn on. I called the customer service number and they said it was some switch. The sent out a technician and all he did was change the board to make the TV come but it still doesn't work. So I called the customer service number again and explained that I was still having the same problem. They told me to contact the company again and the representative told me that my motherboard needs to be replaced.
Now, you were at my house today. When you were here, you knew that the TV was not going to work. Why not fix it while you are here? No. I have to pay $200.00 for them to order a part, come back and fix the problem that I called them about in the first place. I will never buy a Samsung product again. Their service is horrible. If this is a problem will all their TVs, why not recall them and fix it? A TV should last longer than a year. This was the worst purchase I ever made, will never buy from Samsung again.
Reviewed Aug. 16, 2011
I got a Samsung LED UN55B8500 on 11\2009 and after one year and eight months and the warranty run out, I have the same problems with clicking noises. I called Samsung and they said this model has no defect with the capacity, but after searching on the Internet, it seems it has known issues. They said I need services and I have to pay for it myself.
I was very disappointed with the company for denying the defective part. For $4000 TV, it should last more than two years before needing services. I will not buy another Samsung product.
Reviewed Aug. 16, 2011
We bought Samsung LCD 40-inch TV. Suddenly, we get negative type image--picture is not visibly good. What do we have to do now?
Reviewed Aug. 15, 2011
I purchased a Samsung TV in January 2010. The TV turns off all the time. I contacted Samsung online and they did not reply.
I see there are numerous complaints about this problem. Why isn't there a recall?
Samsung TV Company Information
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- 1938
- Country:
- Korea South
- Website:
- www.samsung.com