Samsung TV Reviews
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About Samsung TV
Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.
- High-quality picture and sound
- User-friendly interface
- Good customer support response
- Frequent power issues reported
- High repair costs after warranty
Samsung TV Reviews
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Reviewed May 8, 2010
We purchased a Samsung HD Plasma 42" television in June 2007. With taxes the total came to $2034.00. The last few days it has started clicking and turning itself off and on. I called Samsung and they were no help at all, saying that the warranty was over and there was nothing they could do. After researching online, I have found there to be a lot of complaints about this model and brand. The model is an HP-T4254.
I have a call in to the local repair company but really, should a $2,000.00 television not last longer than 3 years, and do they not think there are faulty parts involved that should be replaced free of charge? I will never purchase another Samsung product and will make sure to tell everyone I know about this lack of concern and responsibility. Thank you.
Reviewed May 8, 2010
I bought a 40" TOC LN 40650 and it shut off on its own from day one. Now, it just shuts on and off after one year constantly and won't turn on. I paid $2,000.00 for it in 2009 and now, it's shot.
Reviewed May 8, 2010
Bought a 50 inch plasma for just under 2k 1.5 years ago and was watching the thing yesterday (picture was always showing green specks in the people?) and the thing just shut off? Didn't know if it overheated or it was unplugged? Refuses to turn on or receive power. Tried to stop into sears where I purchased it and they tried to sell me another one because who keeps a receipt for 1.5 years? Sad thing is I bought an old school regular 31 inch APEX bottom of the barrel TV, 5 years ago and hasn't skipped a beat.
Decide to go with the Samsung and it's over in a short amount of time. I thought that the customer service was great when they can never do anything unless you have a record of the temperature, humidity, barometric pressure, customer service agent who sold it to you, his SSN, and his mothers maiden name. Any of which is missing then you are out of luck. Straight up scam...look at this thread there is an issue here. There will never be another Samsung product in my house again.
Reviewed May 7, 2010
Samsung LNT4065F 40" TV started to act up and not turn on, then began clicking repeatedly until I unplugged it. It still won't work and only has lines down it, if it turns on at all. I did research and after reading numerous complaints, it's obvious my TV has the same problem as others have complained about thus, to which I contacted Samsung and they will not do anything. They told me my warranty was expired and that my TV was made in July not October. Therefore, I have to pay for the service needed, even though they admit there were defective capacitors. They are liars and unethical and it's upsetting that this is allowed to continue with so many complaints and documented problems. I tried repeatedly to have them rectify this situation and they won't. Something needs to be done to stop them from taking advantage of innocent consumers.
Reviewed May 7, 2010
I purchased a 40" Samsung LCD in 2006. I forget the exact model number (it's a 720p TV with the diamond shaped bottom) LNS401D or something like that. Well, over the summer of 09, I started seeing green and purple pixelation creep into the picture. It would come and go. Then about a month ago (April 2010), the pixelation became permanent. When I purchased this TV, the Samsung specs said the TV should last roughly 10 - 15 years. What a joke! 4 years later, my TV is finished. I'm sure if I get it repaired, now it will cost more than its worth. Good job Samsung. It's like they create disposable TVs.
Reviewed May 6, 2010
I bought a 40 in Samsung in Feb 2009 and couldn't have been happier. I spent right at $1000. Then in August 2009, the screen started acting up. Customer service explained that there was a problem with my remote and sent me one within 2 weeks. Then on May 4 2010, I woke up to no picture and no sound. They said that without my warranty, I was better off buying a new television and would I like to hear about some of their products. Who are they kidding? I will never buy another Samsung, nor will I recommend them to anyone. As a matter of fact, I will go out of my way to tell people about the defective products and services that Samsung is putting out there. As if I could afford another TV. I'll be lucky to be able to get another one at this next time year. I had saved forever to get this one.
Reviewed May 6, 2010
I was interested in buying a 2010 Samsung LCD TV Model 650C, but became concerned, thanks to all the posts on this website. I wrote Samsung twice asking if they had addressed the previous capacitor problems in the new TVs. I told them I had not bought a Samsung, that I was only thinking about it. Here is Samsung's second response. From it, I conclude they are not prepared to say that the 2010s were built with the proper capacitors. If they were, there would be no reason to evade the question. No matter how gorgeous the picture, I'm not going to buy a Samsung TV while they continue to treat U.S. customers like rich fools.
Reviewed May 6, 2010
Joe, from Quakertown, PA, on page 1, was absolutely correct. Called Samsung customer service, spoke with Melanie, couldn't have been nicer. Said I was having a problem with my 55" LCD touch of color TV purchased in March of '08 and mentioned the capacitor recall. She gave me an order # and said the service company would be in contact within 48hrs. Fingers crossed, this all works out, will post outcome and Joe, if it does, you saved me about $400.
Reviewed May 5, 2010
I purchased a samsung LN32A550 less than two years ago. The TV has since stop working. When I turned it on, it turned on then screen goes dark and I can only hear the voices. I took it in to a local repair shop and the told me the screen was at issue and it would cost $600.00 and they said they would not do it because it costs more than the TV. itself and I could get a new one for that price. After searching on the internet, it appears many people are having the same issues. I still have the original stickers on it as I like to take care of my belongings. The TV. was in a spare room and rarely used. It was like a new LCD.
Reviewed May 5, 2010
Samsung HPT4254 Plasma TV that was purchased in April 2007 will no longer turn on. I paid approximately $1,600 and was told that it could be repaired for approximately half that at a Samsung service center. I am sorry but a TV that is only three years old should not be having these problems. I have read much about this problem online and that it appears to be caused by cheap capacitors that either leak or expand and become defective and is a widespread and well known problem by Samsung that appear to be ignoring customer complaints.
Reviewed May 3, 2010
My Samsung 52" LCD Ln-52a550p started experiencing problems in mid March 2010. The screen started turning off. The screen then turned green with lines in it and would shut off making a clicking noise before it finally went blank. The TV now turns on with a red picture and loud scratching noise coming from the speakers. When I called Samsung about the problem on 3/28/10, the customer service representative told me it was absolutely the capacitors and they would send a TV technician out to fix it, but first I would have to agree to a one time fix it policy.
The TV technician came out and told me that it was not my capacitors. He stated that it was one of my mother boards and for him to diagnose the problem it would cost me 200 dollars. To fix the problem it would cost me an additional 300 dollars for parts and labor. I called samsung back after he came out on 4/7/10 and was told that I would have to speak to a supervisor about the problem. The supervisor never called. Again I called a Samsung representative on 5/2/10 and was given yet another reference number for the supervisor. As of the 5/3/10, I talked to the supervisor and she told me that my TV was out of warranty and that she knew I was frustrated. She said, "Sorry that there was nothing that she could do." I made a complaint to the Better Business Bureau online. I also found out that if you are financing the payment, you can appeal the payment by writing to them that you do not want to keep paying for a defective product. (The policy is written on the back of your statement or bill).
My TV is less than two years old. I cannot afford to go out and buy another TV as this is my third. I bought a Samsung plasma TV that had problems. I read that LCD did not have any problems, so I went out and purchased what I thought was the best brand. I was sorely mistaken and now I am a victim as the rest of you (Product fraud and failure). Samsung, I see does not stand behind their product. After telling the supervisor that I was going to write to the Better Business Bureau, she told me to go do what I need to do. Shame on you Samsung for making us the victim, while you profit from your product failures. I will never buy another Samsung product ever again. Samsung products are very poor quality and their customer service is even worse.
Reviewed May 3, 2010
As of 3 days from today our Samsung TV has been changing channels. Also the volume has been turning up and down by itself. At first, we thought it was the Comcast cable but it wasn't, we have done everything we can. The TV has been around a year and half. I have done my research and I see that Samsung is not the best to purchase.
Reviewed May 2, 2010
I purchased a Samsung 750 LCD TV in November of 2008. In August of 2009, I started having problems turning it on. I would have to hold the power button down for a few seconds before it would "power up". Things started getting worse in March of 2010. I would go into details, but it is the exact same symptoms that so many other reviewers have been having with Samsung TVs, so I see no need to. Now my TV is totally dead. I have written Samsung 3 times, but they say my set is out of warranty so they will not help me. This appears to be a "sneaky defect", that does not appear fully until shortly after the warranty expires. T
Reviewed May 2, 2010
My 42 inch Samsung flat TV, close to 2 years old, clicks on and off numerous times before the picture appears. Samsung does not even answer its phones. These are the same complaints expressed online by numerous other customers. Like them, this is the first and last Samsung we buy: fool me twice shame on me.
Reviewed May 1, 2010
We have also experienced on our TV (LN40A550P3F) the blue light flashing on and off. When finally up to an hour and half later the picture appears. We started dealing with this on Sunday and have been in communication with Samsung--basically us complaining and them telling us without saying sorry about your luck. I sent the following response to them today. We have had it! No more Samsung! In addition, I'm sending a note to Consumer Reports as their publication lead us to purchase in the first place.
"I had sent a reply to you after I talked to your customer services but I have never received a response. I have learned though since I started trying to get support from your company for the problem we were experiencing with our 2-year old product how many other consumers are having the same issue with their Samsung televisions and not getting any satisfaction! Since you are choosing not to rectify the situation I have only one choice: not to purchase any other Samsung products. And I mean never. I also will be joining other consumers by complaining to Consumer Affairs regarding the lack of commitment on Samsung's part in standing behind their products. Money is hard enough to come by nowadays."
The consequence is $1200 not to mention having to go out and purchase another non Samsung product!
Reviewed May 1, 2010
My Samsung 52" TV that I paid $2,400 for 19 months ago started having poor color quality several months ago. We blamed the cable in our apartment for the problem, but then we started having additional problems with it. Last week the TV started clicking when turned on and the picture flashed on and off before finally staying on. Finally, it stopped working completely. It clicks continuously. We called customer service and was informed that a service rep would look at it. But since it is out of warranty, the service call would cost. It probably will not surprise anyone here, but they immediately suggested that the transponder was bad. There are so many people complaining about the same issue. It is ridiculous that we have all been ripped off. I suggest that everyone write a complaint to the Better Business Bureau.
Reviewed May 1, 2010
2 1/2 years into owning my 40" Samsung LCD TV and I couldn't be happier, except that a week ago it stopped working! I won't get into details about the problem since you all know what happens to these TVs (click-click-click...). But I'm ready to set it on fire in the middle of the street. Never again Samsung! Seriously, if I see someone about to buy any Samsung TV at an electronics store, I'm going to tell them to move down the line to a different brand.
Reviewed April 30, 2010
I just wanted to report that I am also a victim of Samsung crappy capacitor. My TV just died at 16 months, out of warranty of course. I just want to warn others not to pay extra for alleged premium Samsung quality TVs and customers are disposable as far as Samsung is concerned.
Reviewed April 30, 2010
I purchased a Samsung 52" LCD. It worked fine for 14 months. It started getting a green screen occasionally and then one day, it shut off while watching. It would then turn on and off but with no picture. I paid a tech $250 to replace the power supply board because Samsung would not cover out of warranty (ridiculous that a $2,200 TV is only good for 14 months). Subsequently, after pleading with Samsung, they sent a very good tech that replaced the motherboard. It worked while she was here. Later that night, it was the same issue, off and on with no picture. I am at the end of my rope with this TV. Never buy a Samsung TV, period.
Reviewed April 29, 2010
Like many other American consumers, we put faith in the fact that the products we buy should function correctly and be safe for use. I see myself as a loyal customer who values honest business. I purchased a Samsung TV barely 2 years ago and have in the meanwhile been more or less happy with its performance (okay, there was one service call I had to place 6 months in because my TOC screen frame was falling off apparently because it was poorly fixed on with double sided tape?), in the mean time on my recommendations, I have personally seen six other Samsung HDTV units purchased by my friends and family. About 3 weeks ago, I was talking to my father and he informed me his TV randomly shutoff. Two weeks ago, my LN46A650 started acting up, basically where the TV cannot power up properly and annoying toggles between powering up and shutting down.
In dismay that my $1700 TV was already seemingly malfunctioning, I searched the Samsung support website for possible solutions. Even more unfortunately I found that my father and I were not alone but were experiencing a problem persistent among many Samsung customers. Apparently, many models were experiencing power supply issues mostly due to under-designed capacitors placed in the power supply. In contacting Samsung, I was told that even though my TV was beyond the 1 year warranty period this was such a ubiquitous problem, power supply diagnostics and the potential replacement of the capacitors. For a brief moment, I was relieved until the customer service representative informed me that if it wasn't the capacitors I was responsible for the diagnostics, travel and any service charges totaling $115.
From my standpoint, I already paid $1700 for a working TV. I was a bit surprised by this business practice since I never came to the conclusion that I had such a power supply issue. My confusion is that I as the end-user have been kept at arms length, I came to them and described my issues and they said it was the capacitors but if they are wrong (again) I pay? Obviously, there is no customer based incentive to look out for their customers and see that they sell products that operate in-good-faith. Since my father bought his TV over a year after mine, I can only conclude this was a problem Samsung ignored and failed to fix. Here we are talking a simple electrical component that in bulk maybe costs a penny. Although covering ones products beyond the period might seem kind, this was a problem that with decent quality control and ethical business practices should never have existed.
So Samsung in the least caring way possible instead of recalling their TV or paying for the service to have the units fixed Samsung like they should have been before they were sold, the end user is forced into another scheme driven by the bottom line, profit. This is analogous to the recent problems with Toyota and Goldman Sachs where companies were knowingly selling products that did not live up to the standards under which they sold them, were not safe for consumers, and from a consumer standpoint a bad deal. What has happened to ethical business practice? Basically, I pay to fix a problem with my TV that existed when it was sold to me.
Bare minimum would be to at least send a Samsung certified service to diagnose the problem free of charge. If the capacitors were malfunctioning fix them (currently this is the deal) however, if it is not the capacitors why should the consumer be charged for the diagnostics and driving time of a contracted service company? Samsung should eat those fees, we didn't sell a poorly designed product. Or at the very least provide consumers a means to be sure it is the capacitors before getting into a bet that boils down to a $115 coin toss on top of an already expensive purchase. I am sure USA service company and all the other certified technician services make plenty of money under their deal with Samsung.
I brought this denial of responsibility up with a Samsung support manager and was told USA service company needs to be paid for their gas and their time. Since I have already had them visit me once to fix that TOC mentioned above they surely get plenty of business. From my standpoint, if they don't like the deal they should renegotiate with Samsung not pass the cost on to me. Samsung told me I had a capacitor issue and sent them to me.
Since my TV is no longer under the original warranty and I hold degrees from the two best technical universities in the US, I asked a simple question to USA service company. Can I, as the end user open up my own property and use a multimeter (just like the technician I have to pay $115 to) and find out for sure whether or not I have a capacitor issue? In an insulting tone I was informed if I opened up my TV, it would void my capacitor fix and regardless he would be reporting me to Samsung for even mentioning the idea. Then he followed up with none of the other 20,000 of these warranty fixes we have handled in your area have asked such a question. According to USA Service corp who only handles warranty claims in my area 20,000 other customers have had this or similar problems? That is truly impressive. This leads me to question how many of us have been affected nationwide?
This just isn't how consumers should be treated. When we purchase a product we expect it to work, especially in the USA. You shouldn't be able to sell a poorly designed product and then charge the end-user for your company's mistakes.
Spent $1700 on a product that barely lasted 2 years and was in effect forced to spend money to fix a problem that for all intents and purposes was present when I bought it. I was never sent any letter informing me of this issue. I know of two purchases over a year apart of such HDTVs demonstrating similar issues with power supplies. Therefore, I am only lead to conclude this is a problem Samsung knew about for a substantial period of time, failed to correct, and continued to sell to their consumers without warning.
Reviewed April 29, 2010
It's been 7 weeks since my Samsung home theatre system is not working. Their authorized service center itself is beyond repair; they should simply shut it down. Every week, they come back with a new problem and demand more money for repair. This is the worst product service experience I've had in my life. Imagine, 7 weeks to repair a Plasma TV and they are yet unsure!
Reviewed April 28, 2010
On 11/28/08, I purchased a 46" Samsung HD LCD TV, Model LN46A500T1FXZA on sale at Wal-Mart. Total cost including tax and 2 year service plan is $1,243.76. On 11/31/08, I hooked up the TV and turned it on. Right from the start, there were problems with the TV not turning on right away and clicking on and off. Also, the screen turned a fuzzy green and the noise from the TV was like 1,000 cats scratching on a blackboard. Then the TV would finally get a clear picture and the noise would stop. Six days later on 12/6/08, the TV quit completely after cycling itself off and on several times. I called Samsung. On 12/8/08 and on 12/11/08, a technician came and repaired the TV. He said a connector pin was not completely plugged in. 23 days later on 1/3/09, the TV quit completely again after going through the on and off cycling phase. I called the technician according to his directions if the TV should fail within 60 days.
On 1/8/09, the technician said it would require a new part but Samsung informed them the part was not in stock and was on backorder from Korea. They said Samsung offered replacement of the TV if I wanted it. I accepted replacement and was given Ticket Exchange # and was told Samsung would contact me by 1/14/09. No call from Samsung by 1/14/09, so I called them. Jackie told me the exchange had been denied and was checking on the status when we lost connection. I called back and talked to Kim who told me to fax my information including receipt to her and I would hear from Samsung by the weekend. Fax sent on 1/15/09.
No word from Samsung by 1/19/09 so I re-faxed the information to Kim. On 1/21/09, still no reply from Samsung so I called again and talked to John who told me the exchange was denied again because the part was now in stock and would be sent to the repair service. Thank you “Customer Dis-Service” for keeping me informed. I found another phone number for Executive Customer service so I could complain about the lack of service. The lady connected me to the exec Customer Service Rep. Guess what, John had gotten a promotion because he was the same guy I talked to about an hour earlier. John suggested I write a letter to the President of Samsung USA, which I did. Lots of luck getting any reply on that! I never heard one word from anyone on my letter.
Well my TV was scheduled for repair on 1/27/09 but the part never showed up. It was out of stock and on back order from Korea! Again! I talked to at least 3 more customer service people and the TV was replaced by a different model on 2/5/09. It has worked well up until 2 weeks ago when it started doing the same things as the original TV; clicking on and off, fuzzy green screen and loud screeching. I called Samsung Customer Service today and they said the warranty ran out on 3/31/10 but he would give me a 30 day extension and have the technician make an appointment to make the repair. Never ever will I buy a Samsung TV or electronic anything. Their “Customer Dis-Service” is the worst I've ever dealt with. They were polite but misled me and never followed through with anything.
Reviewed April 27, 2010
I have a 46" LCD TV for two years. Having problems with the switch. I had it repaired on 3/30/10 and I just found out that’s a problem with their TV and that they are repairing them for the customer, but I didn't know this until now. So I want to get my money back for my TV. Since Samsung didn't let the public know about this problem with their TVs I want my money back that I had to pay to get my TV fix ($275.00). I called Samsung TV and they said that the company that fixed my TV is not in their system so they won’t give me back my money. That’s not fair because we didn't know that it was a well known problem with their TVs because they are not getting the word out to the public. How can they refuse to pay me back my money on their TV that’s messing up which is their fault and not mine?
Reviewed April 27, 2010
We purchase a Samsung LCD (UN46B6000VFUZA), through Amazon, on the first of March. By the 21st, there was no sound or picture. After contacting the warranty division, the Tech finally came out on the 19 of April. The contract company in this area is Tech Pro Plus Tampa, with 1 tech who works 2 days a week. He ordered and replaced both the main board and power board yesterday on the 26th of April.
I Called the 800 # and explained that for better customer service, they needed to know that we only provide 1 tech who works 2 days a week. They apologized for the delay and said, I could call another company, WV Electrics, who never returned my 2 calls. The main concern is the lack of efficient customer service from Samsung. They have empty apologies and their actions show they really don't care after they have the money. So sorry we did business with them and want to warn others of the headache of trying to make something right. Any other purchase with warranty will have to be checked out for responsible service. Didn't get any here.
Reviewed April 26, 2010
I bought a (un40c6300sf) Samsung 40" LCD LED for $1300. I sliced a finger on the edge of the side of the TV; the glass is razor sharp. I returned the TV to Best Buy, and they told me to call Samsung and make a complaint. I will write to the president. These TVs are definitely going to be recalled. I was told to write the president. Samsung really didn't seem to care about this being a danger.
I work in a hospital and showed a nurse; she thought I needed stitches. I should have went to the ER. I did keep the TV a week, and friends thought I should return it. A kid could slice their fingers, as it isn't mounted on the wall. Best Buy told me to bring the TV in for return, and now, Samsung said I should have kept it and had them come and take pictures of it.
Oh well, now, I won't buy a Samsung TV or any Samsung product. They didn't even offer me a coupon. This will be another Toyota. I look at that TV and remember the sliced finger I received. The glass is razor-sharp on the side.
Reviewed April 26, 2010
I purchased a 42" Samsung Plasma TV in February 2008. After a lot of hard work and research on my part, I was able to get a very good price on the unit. It retailed for about $1,235.00. After all was said and done with research and price matching, etc., I paid $871.41. At the time, Samsung said an extended warranty would cost approximately $650.00 which would equate to about 75% of the net worth of the product. At that time, I didn't think it was worth buying the extended warranty. I still don't think it would have been worth buying it.
Recently, it started turning itself off and on and off and on and so on and so forth. When it's in the "off" mode, it makes a clicking noise. I researched this online and found that this is a very common complaint on several of Samsung's televisions. I called Samsung, looking to get some sort of assistance, i.e., a free repair, etc.
Apparently, there was a recall on certain models that were produced during a specific time frame. They told me that mine was not one of them, even though it is doing exactly what the recalled ones are doing. People are referring to this as the "Click of Death" and that the next thing I can expect is for the T.V. to shut off permanently. I can't believe that a television of this cost would only last for 2 years. Samsung is refusing to do anything about this. I can't believe that they will not stand behind this product, especially since it seems to be a very, very common complaint.
Reviewed April 26, 2010
My 40" LCD TV has same problem as everyone else. The TV clicks when trying to come on and may take up to a minute. My TV model no. is LNT4071FX. I contacted the company and they told me this one does not have a recall and I must pay for the problem. This TV is 2 years old, no warranty. Some other LNT models in this forum like the LNT46 models have probably the same components.
Reviewed April 26, 2010
I filed my complaint on 4/18/10 to the Consumer Affairs complaints board and decided to follow up with the results. As indicated in my previous complaint, my Samsung was less than a year and a half when I had the capacitor problem. I did not buy an extended warranty nor was the television under warranty when the problem occurred. I had a lot of reservations before calling Samsung, after reading some of the comments and experiences others wrote about.
When I called Samsung, the customer service rep was very cordial and professional with me. She gave me a reference number and informed me that I would be contacted by a technician in two business days, and the rest of the details can be read in my aforementioned complaint posted on 4/18/10 regarding the recall.
The repair company, Robins Electronics, called me two business days after my call to Samsung. I took the television to their location, and 24 hours later, almost to the minute, they delivered my television in working order--so far, so good. In addition to reading the comments on this complaints board, I also perused other websites regarding "recalls," etc. before calling Samsung. This information provided me with certain questions to pose to Samsung.
I feel being forearmed with this information helped to diffuse the problems others experienced. I am empathetic with those who posted complaints, because before I called, I too was frustrated. But don't feel you've lost the battle, be persistent, call back, and see what happens. Hopefully, your experience with Samsung will a positive outcome as mine. Specifically ask about the recall. Godspeed!
Reviewed April 25, 2010
I'm filing this complaint on behalf of my daughter who purchased a Samsung Plasma TV (model HPT-5044X/XXA) in November 2008. After the first year, she had her first warranty service call. The technician replaced the X-Main board. Two months later, another service call. They supposedly placed felt at certain screw points to stop buzzing noise.
Two months after her 2-year warranty expired, the TV failed. She called Samsung and was told that it was out of warranty, and they couldn't do anything for her. She called two repair services and was told repairs would cost somewhere between $500 - $700. This wasn't worth it to her for a $1300 TV.
Since the TV was out of warranty, I opened the back cover to take a look. I visually inspected it for blown fuses, burnt semi conductors, capacitors, etc. I saw one capacitor blown out. The SMPS (Switch Mode Power Supply) was clicking on and off when the power cord was plugged in. I took pictures of this and the rest of the parts and scanned copies of the documents from the service work performed earlier and emailed them to Samsung with an explanation of why I thought they should bear responsibility for repairing this TV. I have not received an answer from them. That alone tells me the type of company they are.
I since replaced the bad capacitor on the X-Main board to find that there is a problem with the Y-main board. Please keep in mind that I am not a technician, but I'm very interested in getting this TV fixed one way or the other. While trying to find another Y-main board for this TV, in my search, it is looking like the part number for the Y-Main may be another manufacturer's part number. The part in the TV is LJ41-05120A.
In a service manual for the model number for this TV, it shows the Y-Main part number to be BN96-06093A. Upon further inspection of the Y-Main board in the TV, it shows a revision date of 07/06/04. To me, that seems peculiar because the TV was manufactured in 2007.
Besides Samsung not standing behind their product, I'm beginning to question if the product she purchased was even new to begin with. It's just unacceptable to me that manufacturer's won't stand behind their products, especially with concern to the capacitor problem. I think a $1300 TV should last at least 10 years, not 2 years, don't you?
Reviewed April 25, 2010
I bought Samsung TV LN52A530 in Sept. 2008 and on April 20, 2010, it won't turn on. It makes clicking noise when I try to turn it on. Obviously, it is one of the power supply issues.
Reviewed April 24, 2010
My 42" Samsung LCD TV is turning on and turning off every 30 seconds or less. I've Googled this problem and found out I am not the only one. It seems to be a large problem for a lot of Samsung buyers and these needs to be addressed by Samsung and fixed. Please help us consumers that are being taken advantage of by Samsung who realizes this problem but is doing nothing to fix it. Yet, they still are selling the TVs with these known problems. Thanks.
Reviewed April 23, 2010
Samsung will fix the capacitor problem and the rumored Oct. 2007 production date is not accurate. Mine was produced in July of 2007 which was before the date and I had no problem getting Samsung to send someone out for the free repair. I've been out of warranty for over a year now and that didn't matter. It's still covered. When I called, I specifically told the agent that I was calling regarding the capacitor recall and wanted to take advantage of the free repair offer.
He asked for my model number and serial number and said no problem, he'll have a service rep call me to set up a repair at no charge. It was a simple 5 minute phone call. Don't let anybody tell you your unit doesn't qualify. These things are all faulty and should be repaired. If you get a rep that isn't aware of the recall, just ask for a superior or call back until you get someone who can help you. Do not pay for this repair yourself. It's not your responsibility to mop up Samsung's spills.
Reviewed April 23, 2010
We purchased a Samsung LCD TV (model LN-T4671F) in 2008, and for the last month, it has been making clicking noises when trying to turn the TV on. Sometimes, it takes 5 minutes for the TV to come; and today, it's been trying for an hour! I called Samsung; they stated there has been some issues with the capacitors with this model, so they are sending someone out free of service to check and replace the part. I hope this works!
Reviewed April 23, 2010
I bought a Samsung 52 LCD TV LN-T5265FX, and shortly after 1 year was up, I have the same issue many others have had with not starting up and miscellaneous color pixels due to faulty power supply. It is not right that an over $3000 fails so often for so many, and Samsung just tells you that you must pay to repair what was their poor design, because they wanted to save less than $5 on cheap under-voltage caps in power supply on these LCD TVs.
The government should force companies to fix this! I am looking to join a class action suit against Samsung. This is a major known flaw that should have been recalled. It cost me almost a $500 fix on less than $5 cheap parts.
Reviewed April 23, 2010
We bought a Samsung 42" HD TV a little less than two years ago. We are certain we sent in the warranty, although Samsung claims to have not received it! We began having trouble a few months ago, with it cycling and not turning on right away. It has gotten progressively worse, to where now, sometimes it won't turn on for hours. We bought it through Circuit City and are trying to get the credit card company to honor the extended warranty. The problem: The credit card company wants a copy of the original sales receipt. We cannot find ours and Circuit City claims to not have any records from before bankruptcy. Samsung has not been cooperative at all. I will never buy another Samsung product. If anyone out there has any ideas, please email me.
Reviewed April 22, 2010
I purchased a home theater system on 12/27/09. It came with a 90 day parts and labor warranty. I immediately start having issues. I placed my first call to Samsung on 1/10. The issue was temporarily remedied. The problem started occurring again in early March. I called on 3/5 and 3/6. On 3/6, Samsung agreed the unit needed to be sent back for repair.
When the unit was returned to me in late March, there were still problems. On 3/31, I spoke with Samsung. They advised the unit would need to be returned again for service. If the second repair did not correct it, they would replace the unit. I received the unit yesterday after the second repair, the problem was not fixed. I called Samsung today, they advised they could replace but I would be responsible for a $160.50. They advised I'm now outside of my 90 day warranty. I argued that problems were reported well within 90 days and repair attempts started accordingly. They advised I'm now outside of warranty. Why doesn't the 90 day warranty apply to when problem was first reported? Unsuccessful repair attempts pushed me past the 90 days and now I have to pay?
Reviewed April 22, 2010
I purchased a 46-inch Samsung LCD in October of 2009, and the TV began clicking on and off two years later. Today, the TV stopped working (continuous clicking but won't turn on). I called Samsung customer service today and they are currently offering a one-time, no charge replacement of the capacitors for my model. I advised everyone to call to see if your model is covered also. The Samsung representative will need your Model Code, Model number, and S/N number, which should be located on the back of your TV.
Reviewed April 21, 2010
I bought a TV. I had trouble from the start. The bulbs were blowing out. I had it repaired once from the people I bought it from. It lasted a few more months. I had the same deal; Samsung fixed it. That was 3 months ago. Same thing happened again. It's out of warranty. I have asked for a different TV since the first trouble I had. I’m still waiting for a call back!
Reviewed April 21, 2010
My husband and I bought a Samsung 46-inch plasma TV in August of 2007 and recently, it began to turn on/off and clicking as everyone else has mentioned. We have been going round and round with Samsung Customer Service and have concluded it will cost $500 for the labor and parts according to the Samsung repairman. We have been looking at deals for TVs and it appears a few of the stores in San Francisco have caught wind of this issue. The majority of Samsung models are on sale. All I know is that we will never purchase a Samsung product again. Hopefully, we will see justice served in the future for such a horrible product and customer service.
Reviewed April 20, 2010
I bought a Samsung 42" Plasma TV 3yrs ago and last week, it started smoking while my daughter was watching the TV. Sometimes there is no image, when the image does appear, it's purple.
Reviewed April 19, 2010
My TV set mirrors all of the other set on all the complaint boards. I've been dealing with Samsung since 1/4/2010 to date trying to get some results. Their customer service department leave much to be desired. They are always very polite but very little gets done. They finally agreed with me that what my set was doing was the their faulty TV and agreed to send me a new set.
After reading all the consumer complaints about Samsung...oh and by the way check out consumer complains on all the HD sets: Sony, Vizio, Phillips and all the rest, they all have the same problems. My wife and I bought 2 Sony TV sets over 18 years ago and neither of them have never been in the shop for repairs and they are still working like new, with the converter box. I've contacted a news investigative reporter who seemed to be very interested in doing a story on this. Any one want to come along on this?
Reviewed April 18, 2010
We bought a 46" Samsung LCD HDTV in April 2007 for $3,000 and an additional $519 on extended protection plan and couldn't be more disgusted. We have put $300 of repairs into it already and it requires another $250-$800 of repairs to work. The problem here isn't just the amount of time and money we are putting into a TV that was supposed to be the best.
They don't even manufacture the parts to fix the TV anymore. So if we were willing to spend the additional $250, they don't even make the part and $800 would basically give us a whole new TV. We contacted Samsung who just replied, "Sorry, nothing we can do." Part of our problem here is the same as the recall issues but like many others we have found on the internet, ours was manufactured a month before the recall dates and they wouldn't help.
Our problem doesn't seem to be unique. I have found in just a few minutes several complaints similar to ours. Please listen. Do not buy another Samsung product until they fix their customer service. In a time where customer service is improving due to consumer buying decreasing, Samsung believes they are an exception. Want to get your money's worth? Don't buy Samsung. I plan on writing this same letter on every message board emailing to every person I can think of and every outlet I have to feel satisfied. I figured I paid $100.54 a month to rent a TV, I now have to pay to dispose of. Our last TV, a Sony, worked for almost 10 years and only cost $300.
Reviewed April 18, 2010
I purchased my Samsung LCD TV, Model LN32A330J1D on November 14. 2008 and it already doesn't work. I got up this morning, (April 18, 2010) to turn it on and got nothing! I changed the batteries in the remote, disconnected the cable from the VCR and connected it directly into the wall cable, tried the source button, as prescribed in the pamphlet for troubleshooting, unplugged the T.V. from the power strip and plugged it directly into the wall socket, turned the power off for a couple of hours and Zilch! The red on/off signal light flickers but nothing happens, i.e., no sound, nothing! At least some seem to have heard a clicking noise. I didn't even get that.
I called Samsung and spoke with a customer service representative who informed me that this model was on the recall list due to the capacitor. Samsung will have a technician contact me to schedule a time to come out and (I hope) fix the problem. At this time, I will reserve any further comments but if it doesn't work and a subsequent call to Samsung turns out not to be as accommodating as today's call. I will resume my comments to include the experience.
Reviewed April 18, 2010
I purchased a 3 year warranty from Circuit City for my 40 inch Samsung in December of 2006; thus I was 4 months outside the warranty period when the TV started doing the "clicking" thing that I now realize is more epidemic than the common cold. The warranty company was quick to diagnose that I had the bad capacitors and provided the 800 number for Samsung. The friendly voices at Samsung crack me up. No matter what you say or ask, they don't give you a constructive answer but rather they are trained to say "we're sorry" thirty different ways. I ultimately received a "claim number" and a local service rep called a few days later.
Just to come to the house was about $300, which would seem to make the TV repair business not economically feasible for most people. Anyway, thanks to this website and a couple others that demonstrate the Samsung "capacitor syndrome" problem that plagues their products, I checked out the U-Tube tutorial from Milo and his dad. I bought 4 capacitors, (35 volts), from Radio Shack at $1.59 a pop. I bought a $5.00 soldering iron, some soldering flux, and gave it a shot. Having never soldered before in my life made the effort a little more challenging.
I had 4 blown capacitors with 2 of them actually leaking and burning into the ribbon cables a bit. But, to make a long story short, I successfully changed out the capacitors and the TV is good as new for under $20. If anyone wants to file a class action suit against Samsung for this "obvious product defect" that they only wish to "apologize" about, count me in.
Reviewed April 17, 2010
I purchased a Samsung TV ppm42m6 on January 1, 2007 and today, April 17, 2010, my TV was all black. I called Samsung and of course, the TV is out of warranty. The rep told me that a tech will call me within two days. I recently did a little research and math. According to the manual. the TV has a 60,000 hours of life. if you divide those hours into three, it is 20,000 hours per year.
If you divide the 20,000 into 365 days you get about 54 hour per day. I find it very interesting that the TV life hours are equal to same time my TV when out. All these companies make products and put a lot of research into knowing when the life cycle are to expire and then only provide you with a warranty that you are not going to need until after. The RCA TV I had before the new digital signal came out, I had for years and never had any problems. The sad thing is I gave it away when I bought this one.
Reviewed April 17, 2010
I purchased a Samsung 52 inch LCD on 2/16/2009. Two months after the warranty expired, it won't even turn on. It keeps going through an on/off cycle that never ends. I finally had to unplug it. Executive customer service said there was nothing they could do for me. However, they mentioned that there is a recall of my type of TV manufactured in 2008 but I was not covered because mine was manufactured in Dec. I'm very disappointed in Samsung. They wouldn't offer to help in the least. I lost almost $2k and one year's worth of viewing. Horrible. I don't think I'll ever buy a Samsung again.
Reviewed April 17, 2010
I called the 800# and was referred to the Call Center where I was in queue for 45 minutes. I called the 800# again and explained to Customer Service what had happened.
She came back on the line and said I had been referred to the wrong extension and she transferred me to the Call Center where I waited in queue for another 20 minutes then I got mad and hung up. I went to the website this evening to learn the TV was not in warranty and the nearest Service Center was 2,500 miles away. I paid $578.00 for 18 months of use of this fine Samsung product. I fear that there is a short in the electrical component of this TV and I am wondering if there are any reports of house fires started from this particular TV product.
Reviewed April 17, 2010
My 32 inch Samsung LCD TV would not power up after it was 6 months out of warranty. I complained that I was getting no satisfaction to this site in January 2010. I kept reading that Samsung acknowledged capacitor issues so I contacted them again. They agreed to fix the problem for free if it was determined by their service techs that it was that diagnosis. To give credit to Samsung, they fixed my TV and it is working perfectly now. Try again.
Reviewed April 16, 2010
I am like most other people that woke up today with very little time to waste. My Samsung LCD TV, bought on 7/12/07 from HHgreg, has been having a problem when turning on, clicking 3 times then works okay. I had just gotten digital cable box, thought it was cable company's issue, they replaced box and remote, still no help. So this morning I sat down at my computer and wanted to contact Samsung about it for possible known issues. Knowing I was out of my 12 month warranty, I thought it might be something I could fix myself (I am a Master Tech for Volvo specializing in electronics). I came across this web site about all these people having the exact same issue I was having with my LCD TV.
Three hours later, I found myself reading about all these problems with the TV's and what all the people were trying to do with Samsung and how ignorant this company was being to their customers. Most people in the consumer services industry would be out of jobs if we handled our customers this way. To see how poorly Samsung (I thought was the very best in the business) was treating customers of its high end products, I still can not believe it. In skimming these issues (quickly), I see a pattern of only a few problems. Bad capacitors, power supply, and screens/elements. Knowing electronics, and like most of us we use them every day and have developed a feeling that okay sometimes we get a unit that was made on a Friday at 4:59pm. I can say that this is way past what I would even consider close to being normal with defective units and only a few key identifiable and verifiable problems. I said earlier that I saw a pattern.
Most problems (like I now believe mine to be but I need to diagnose/inspect) are capacitors that are going bad prematurely probably due to the 12v supply on the board and having 10v capacitors installed (I will verify this on my set, but comments from another individual on this site suggest this). Now that alone does not indicate a fault as there are ways that boards are built to control voltage as different parts of board have different needs based on their purpose. Resistors or other power control pieces could be faulty or the capacitor itself is poorly built. If the capacitor is bulging, blowing or leaking, this could be sign of a defect or it was doing its job and continuous work at its max capacity has prematurely worn these out. If this is the case, then Samsung chose under rated pieces to use on the boards. I am by no means an expert on electronics but I do know that for all of us to have relatively the same problems indicates a product quality control issue and in seeing how Samsung has deferred most people to the comment of (I'm sorry, but your out of warranty) is appalling and a sign that they knew of the issue but are all about the bottom line.
I believe this is a matter for a consumer advocacy group to get involved to force Samsung to change their, sorry, can't help you attitude to a much more helpful one that actually involves fixing a product to save consumers. I know I will never buy anything Samsung again. Hopefully the board of directors of Samsung will realize that we will not buy garbage and expect our products to last a lot longer than they are now. I only hope I can fix my LCD TV as, like many of you out there, in today's economy I can't afford to go spend $1,800 on another TV. I plan on contacting Samsung to, if nothing else, to inconvenience them as much as they have done to me and to register complaints.
Reviewed April 16, 2010
Thanks, I purchased a Samsung television on 06/14/08. MD#LNT4061FX/XAA. About 3 months ago it began to click several times before powering on. It now takes 2-3 minutes to come on and also has developed ghostly lines on the screen that appear to be a framing of the 16:9 picture sizes. I too went on line to find many, many, and then lots more complaints of this apparent capacitor failure problem with many models of Samsungs televisions. I've called Samsung and politely asked for help only to be told it's "out of warranty and we can suggest a repair Co." to which I can pay, yippy. I have now boxed up the TV to prevent further damage.
Reviewed April 16, 2010
Purchased Samsung 46" LCD HDTV (model # LNT4669F). Had the product for less than 2 years before it started making clicking noises prior to powering on. Typically took more than 30 seconds to turn on. Now, the TV no longer turns on. Resulted in me having to purchase a brand new TV since I am stationed overseas. Contacted Samsung's product support and they could not assist me since I am not residing in the US. It would be very expensive to repair from out of my own pocket in current location.
Reviewed April 15, 2010
I bought a Samsung plasma 4264 about 2 1/2 years ago. Last week we started hearing a clinking sound before it powered on and it will work for about an hour and stop. I called Samsung and they said that if the television is still under warranty, they will fix it. So I check this website and found out there are so many people having same capacitor problem. I am going to be out of television for a long time. That’s for sure since I did not have plan to buy a new TV and Samsung did not want to stand by their product, which is so sad.
Reviewed April 15, 2010
I have a Samsung Plasma, HPT4254, HDTV. About 20 months from purchase, power went out, came back on after 5 minutes of cooling and then went out again with clicking sound. I did tremendous research online and this seems to be an issue with most of Samsung HD TVs, LCD or Plasma. Samsung outright wants to deny this issue, when I have personally viewed about 30 different complaints on Plasmas also, exact same model as mine. Also, Plasma doesn't have any capacitors issue and only solution I have found is to replace the Power Supply Unit. Costs about $130. I just ordered one today, but don't know how long it will last! Power goes out, TV is useless unless PSU is replaced, worth $130 plus labor.
Reviewed April 14, 2010
I purchased a 52" Samsung flat screen LCD TV less than three years ago. One day, my screen showed a pixelated purple screen and would take several minutes to start up. It would actually go through the start up process several times until the screen would show a picture still with the pixelation. I looked up the problem online and found many people were having the same issue related to the capacitors being underrated. Samsung online seemed to have acknowledged the issue.
I called Samsung customer service and their first representative was very aware of the issue and told me they would have a technician come out to repair it and if it was the capacitors then they would fix it for free. Well, luck had it that we were cut off during a hold session and when I called back a different representative told me that I was misinformed, that my model was conveniently not included and that I was out of warranty. I was also told by her that there was no way to tell if it was a capacitor issue until a tech looked at it. I asked, then, if it was a capacitor issue, would they reimburse my bill. They said that it didn't work that way. I am now out $200 for the five capacitors that needed replacement (shocker).
After the tech rehung the unit, there were some vertical lines that ran along the right side of the screen that were not there before. The tech again removed the unit to see if there was a disconnected wire or something, found nothing and rehung the TV. At this point, the tech concluded that it was a screen issue and that there was some delamination. I called Samsung customer service again to get contact information for their corporate offices as customer care was helpless in resolving the issue and I found that they are useless to get information from. They said that they did not have contact information and that I should look on their website. There is an address there and a phone number that takes you straight to customer service. I am now going to try writing Samsung. If anyone has any helpful information on this, it would be appreciated.
Reviewed April 14, 2010
I bought a Samsung 40' LNT4042H in January of 2008. I'm having the same capacitor problem as every else. Armed with the knowledge everyone here provided, I called customer service and asked for my "one-time free repair." I was told that my model was not in the "production range" and therefore I was not entitled to a repair. It seems a bit odd to me.
Why are only certain models getting free repairs when every TV clearly has the same issue? I prodded for information but the customer service representative kept using the "production range" as his reason. He said TVs made before October 2007 weren't entitled to free repairs. Basically, if you have my model, you are up a creek. I'm normally polite to customer service people but I might have to call back and voice a stronger complaint if any action is going to happen. Needless to say, Samsung will never get my business again.
Reviewed April 14, 2010
My 52 inch Samsung LCD TV simply started cycling "on" and "off" without any prompting by anyone. I bought some 18 months ago and looks like a common problem in Samsung TV sets. Power supply has affected and had to spend big amount of money to repair it.
Reviewed April 13, 2010
I purchased a Samsung 46" Series 7 LCD HDTV from Circuit City on 11/3/2008 for the sum of $2,214.89. The amount means nothing to Samsung but this was a very big purchase for us. Just before the warranty expired, I started having problems with the TV turning itself off/on. I called Samsung and was told to upgrade the firmware. I had to go out and buy a thumb drive so I could download the firmware to it and then transfer it over to the TV. This did not fix the problem. I called Samsung back and they walked me through a few more exercises that did not work so they opened a service ticket.
On 11/6/09, a repairman from Electronic Services and Appliances (**) showed up and replaced some parts, which seemed to fix the problem. Now 5 months later, I'm having the same issue. I called the tech back and asked about the warranty on the job he did 5 months ago and he said there is no warranty from him and I need to contact Samsung.
I called Samsung and was told that there is nothing they can do because it's out of warranty. I stated it had warranty work done to it 5 months ago. I still got the same answer. The next day my wife called back and they gave her the run around also. She called back again the next day and spoke with a person named Amanda who verified our Model and Serial# and then proceeded to tell my wife about the Samsung Capacitor Recall issues. None of the other Samsung reps mentioned this to us at all, nor did we receive any recall notice. Amanda opened a Service order # ** for us. I was contacted by Derek ** at Protronics TV **. Derek stated it does sound like the capacitor issue. He will pick the TV up this Thursday, April 15 and bring it into his shop. Now we wait and see what happens.
It's safe to say that we are very disappointed with this purchase and the lack of service/support from Samsung.
Reviewed April 13, 2010
We bought a 46" Samsung LCD HDTV TV Model LNT4671F on Jan 2008. We had an additional year of warranty because of purchasing it with an American Express card but 1 month after all warranties expired, the TV started clicking. At first, just a few times but about 50 times right before it stopped completely last Thursday. I found this site and started reading about all the complaints about the Samsung TV's capacitor problems. Armed with this knowledge, we called the US Customer Care Center 800-726-7864 and explained what the problem was and that we had read a great deal of information about this problem and we were sure it was the capacitors.
After giving her the model and serial numbers of the TV, the representative said the problem was covered under warranty, but only if the capacitors were the problem but, if it was not the problem, we would be responsible for the repair. After agreeing to this, she gave us a service repair number and said a tech would call. The tech called the next day, which was last Friday, and came the next Monday, which was today. He changed the capacitors only, not the power supply, and the TV works perfectly now. After talking with him during the repair, we learned that only certain models are covered and the free repair program for the capacitors will end July 2010. So, if you have the capacitor clicking problem, pray that you have a model that's covered, and call Samsung now and get the TV fixed before the repair program ends! Goodluck everyone!
Reviewed April 12, 2010
I purchased my Samsung LCD from the now out of business Circuit City two years ago. We had a two-year in-home repair warranty for our TV but since Circuit City went out of business, GE now handles our warranty and it has been one nightmare after another. It took about teo months to even get someone to come and do an in-home repair because the warranty company continued to set us up with local businesses that don't offer in-home repair.
When they finally did get someone to come check out the TV, the fix did not work. (And continues to not work.) They have been to our home at least four times replacing LCD panels, fixing fuses, capacitors and other problems and nothing has worked. It will all work for a short period of time then our television starts shutting off and on repeatedly. This time our TV has really bit the dust. It comes on for 10 seconds and cuts off repeatedly. The remote control will not work and none of the buttons on the TV itself work. I called Samsung and they claim that they will fix it for free if it's a capacitor problem but if not, the cost of repair will be mine from now on as my warranty is expired.
I love the quality of the television when it works and the picture is top notch but I will never buy a Samsung television again! This thing has given us problems since the second month we bought it! I had a Magnovox TV that lasted me 20 years without a single issue and it cost me 200 bucks! I paid $1200 and have nothing but headache after headache! Sony gets my business from now on!
Reviewed April 11, 2010
Bought Samsung 40" LCD flat panel TV in August, 2007 as a gift to my mother. Manufactured date - 06/07. Few months ago, she started complaining that the TV was power cycling for 5-10 minutes upon turning on, and the picture had red or purple artifacts or occasional colored vertical lines. Both required additional power cycles to go away. After researching the problem, I was surprised to find out it was a common problem with Samsung TV commonly referred as "capacitors plague".
I contacted Samsung and had been told that they would only provide a free of charge repair to models manufactured on or after 10/07. I explained that the problem was the same for my unit made in June. The rep told me off-the-record that she had heard about the issue affecting the, let's say, earlier (pre-October) units but could not do much about it stating the company's policy. Now, the problem happens because Samsung installed 10 volts 1000 micro amperes capacitors on a 12 volt bus of the power board.
Therefore, it made Samsung's TV line prone to the defect that caused almost every unit become non-functional. I decided to make matters into my own hand and repair it myself. After removing the back panel, I clearly saw that all 4 mentioned above capacitors have had their caps blown. I purchased 4 30V 1000 micro farads capacitors at the near Radio Shack. Each capacitor was priced at $1.49 plus tax.
The total came to a little bit more than 6 dollars. I never had a reason to solder anything before but decided to give it a try. I was able to unsolder the damaged 10v capacitors and replace them with the new ones. They are of a bigger size but, nevertheless, were a perfect fit. The entire process took about 45 minutes. TV started working again as soon as I plugged it back in. The problem is now completely gone. Now, the bad capacitors are exactly the same as in any other October '07 and beyond manufactured TV sets that had gone bad.
I am not happy with Samsung refusing to admit the extent of a problem caused by Samsung's own faulty parts. While I was capable of fixing the issue myself, there are a lot of unhappy customers who need to pay a lot of money to have it repaired for them. A TV that cost a $1,500 must work flawlessly for many years. As a matter of a personal principle, I am going to request Samsung reimburse me $6 for the pards I had purchased. I shouldn't have done it in the first place because it was not my job to clean up Samsung's mess!
Reviewed April 10, 2010
I had my Samsung LCD TV model LA32R71B, (not a full HD) priced then at P60, 000.00, brought to SAVER'S MART in Tuguegarao City, Cagayan, which is the same store that I bought the LCD TV from, and which is a 2-hour ride away from home, for repair. admittedly, the same was already beyond the 1 year warranty period, so I was expecting to be charged with some costs somehow, although I was hoping that the solution to the defect was merely a matter of having it manually reset, the defect being that the picture settings do not get saved, as it always reverts back to the dynamic settings after a few minutes of watching, which necessitates its being reset and reset again and again.
I brought the same on February 12, 2010, with a technician of the store, after examination, saying that the defect is minimal, and that there’s no need to worry, which to me meant that the cost, if any, is assuredly negligible to worry about. Receipt was issued, and my mobile number was asked, with the assurance that I will be contacted for whatever they may need to inform me about. More than a month passed, and not being contacted, I went to the said establishment, and asked for the status of the repair. The one who entertained me the first time, informed me that the repair had been done, but since their repair station was accordingly in a neighboring province, (Isabela) the same was, at that time, had to wait for a trip back to the main store, and the trip had yet to be scheduled, which was accordingly dependent upon a certain bulk of goods to be transported, and that I will be contacted once the same arrives.
But then, another month passed, still not being contacted, I went to the store again, particularly last April 8, 2010, but lo, this time, another staff of the store informed me that my LCD TV was not yet repaired, and offered an explanation why I was not contacted as promised, with him saying that I may have given a wrong number of my phone--which is preposterous, of course. I informed him that I had been told the last time I inquired that the repair had been done, and that it was just waiting to be transported back, but to no avail. This time, I was told that I may need to talk to someone who is accordingly from their repair station. He gave me a number, and my number was again asked. And the following day, I received a text message from someone, informing me that I need to pay for P5, 850.00, as that was the cost of the intended repair.
Well, I am just baffled by the fact that the store's staff seem to be saying different things. I am thus doubtful whether or not the cited cost was not some kind of fraudulent charging, when initially, I was told that the defect was very minimal, surmising that it may need only some resetting, and the fact that the first time that I followed the matter up, that I was told that the repair had been made, only to be told the next time, that the same had not in fact been repaired yet, and that I may need to shell out a considerable amount, which is kind of pricey, if considered vis-a-vis the price of a brand new unit, of even more recent models.
Thank you for whatever assistance that you may be able to give me. But more importantly, I wish that others would know of this, for them to be forewarned at least. Well, I may be wrong with my suspicions but I have been honest with my details, and it’s up to the public to decide, whether or not to be forewarned by my experience.
Reviewed April 9, 2010
My Samsung television began making the dreaded clicking noises about a month ago. We have had it for about 20 months, beautiful picture, loved it. However after reading the numerous complaints about the exact issue we were having, I was concerned as to what Samsung's response would be. When I called and explained the problem I was having, the lady I spoke with was immediately helpful.
She arranged for repairs to the capacitors to be made free of charge and told me I would be hearing from a television repair company to schedule the repair. Lancer TV and Video in Milwaukee called me the next day and scheduled the repair for two days later. These guys were great, friendly, and competent. Within 15 minutes, my television was back to normal. So while I was expecting a less than stellar experience, I was pleasantly surprised to be wrong. Samsung responded to my complaint, my TV is fixed and all is right with the world!
Reviewed April 9, 2010
I bought a 40" flat screen Samsung TV in July, 2008 from Best Buy. Last week, the TV screen went black and started beeping. Of course, my warranty is up and we now have a completely useless TV. I have 4 teens here, so you can imagine them missing the Yankees games, wrestling and other things we enjoyed on the Samsung. Samsung should held accountable for selling an inferior product!
Reviewed April 8, 2010
About a year and 4 months old, my Samsung TV (LN52A650) went out and needs repair. A lot of people have had to get this same TV repaired out of warranty. After paying over $2,000 a little over a year ago, I now have to pay to get it working again or deal with no entertainment in the house other than a radio.
Reviewed April 7, 2010
I purchased a Samsung 40-inch LCD TV from Circuit City approximately 2 1/2 years ago. About 2 months ago it started taking a few clicks to turn on. That eventually increased and now it takes about 40-50 clicks. It’s turned on and off on its own a couple of times. Of course it’s no longer under warranty. After reading all these posts I found out what the problem is and called Samsung.
The representative, Shessy, I spoke with took some information and was aware of the problem. She said Samsung will send a one-time repair service to fix the problem but the TV has to not work at all. She gave me a transaction number and told me to call back when the day came that the TV didn't turn on. I feel better. We will see if there's any economical damages if when the time comes Samsung doesn't hold to its promise to send out a tech.
Reviewed April 6, 2010
In Sept. 2007, I purchased a 32" Samsung HDTV. My previous TV was a Samsung and we had it for 15 years. It was probably the best TV I have owned. Well, that phrase ends right there. My new HD TV, which I paid close to $1,000 for, went dark after 18 mos. I called Samsung and they advised me it was out of warranty and I should take it to Kliss Electronics in my town. I took my TV there on July 27, 2009. This past month, I just got my TV back. It's still dark. The repairs for it outweigh the value of the TV.
We kept waiting for another dead Samsung to come in to harvest parts from it. No such luck. My repair would have cost me over $500 using new parts. How can you spend that kind of money for a TV and have a product that lasts for 18 months? I sent Samsung an email and the email gave me a phone number to call. They transferred me to Executive Customer Service. I was pretty encouraged that maybe someone could help me out, give me a discount on the part, throw me a bone of some sort, but repeatedly Jessica was sorry and the TV was out of warranty.
I will never ever buy or recommend a Samsung product to anyone ever as long as I live. I hope the company stops stepping all over the little guy and bellies up.So now I am on my way to saving up again for a new TV. This time it is going to be a Sony.
Reviewed April 6, 2010
We bought a 56"Samsung Television from Conn's on Jan. 23, 2006. It stopped working, so I called the Conn's repair Dept. And on, or about Jan.19, 2010, Conn's came out to see what was wrong with it. The technician said that there were three parts to replace in it, one being the Light engine. He ordered the parts, then came out and replaced them. It still didn't work right.
He came out a total of 4 times. He told me that they only get refurbished parts, that you can't get new ones. The 4th time he came out, my husband was here. My husband told him that he was not happy with the color. But the tech said that there was nothing else that could be done to it. About 5 minutes after the tech. left, the TV started pulsing like, and the color goes from pink to green. It does this constantly.
I called Conn's Repair Dept. right away. She said that she would call the tech and have him call us back, which never happened. I have called them a total of about 10 times since, telling them the problem. They always give me the runaround. I never hear from them, unless, I call them. Kevin told me that he spoke with the tech and that the tech told him that there wasn't anything wrong with our TV. And I have repeatedly told him the problem.
I don't know what else to do. We want our TV fixed right. We paid too much for it to have it do this. We have been a Conn's customer for about 31 years, off and on. We are so disappointed at this point with them. I cannot believe how they are treating this. I since saw online, that there was a lawsuit against them for these same kinds of problems. They don't honor their warranties, etc. Plus they use refurbished parts. What kind of message is this sending out? I need help ASAP. We have an expensive Television, that doesn't work right.
Reviewed April 6, 2010
I bought a Samsung 46 inch LCD TV 2 years ago (LNT4661) and have had to replace the LCD panel twice because of failure of the fluorescent back lights. The technician who repaired the unit (at my expense) said this is a common problem with samsung LCD TVs. Samsung refuses to do anything. Cost of replacing LCD panel for the second time in 2 years.
Reviewed April 5, 2010
I purchased a new Samsung HPT-5054 flat screen TV and paid 1,800.00 dollars. I've had the TV for about 2yrs and 5mos. The picture went out without warning. I pleaded with Samsung to help me with this problem or even the purchase of a new Samsung TV because the repairs are not under warranty and their service company could not be specific as to the repairs required and said the repair costs could run higher than the value of the TV.
I called Samsung’s executive customer relations and even after I plead my case again, Samsung wouldn't even offer a discount or a rebate even if I offered to purchase a new Samsung. They offered nothing. The service tech stated jokingly that, “hey the people at Samsung have to put gas in their Bentleys right?” Any sort of a gesture towards goodwill would have been greatly appreciated but all I got in the end was a 1,800.00 dollar TV that’s 2years 5 months use and now I am watching a GE TV that I've had for the last 15 years. Imagine that! It works great! The bad thing is that the Samsung TV won’t fit in my trash can. Oh well never again, bank it!
Reviewed April 5, 2010
I waited several years to purchase what I thought would be a quality TV and went for what I thought was the best, a 52 inch LCD model number LNT5271fx/AA. Was I wrong! All that Samsung is good for is apologizing. "Sorry we can't help you, it is out of warranty". After trying to contact service companies (their authorized parts dealer and service), I am now into over a year of frustration.
After several visits by their professional service representatives, they tried this part and that part and then had to reschedule to come back with more parts that ultimately, did not work. Must be that they don't know what they are doing and can't diagnose problems. I have learned a very expensive lesson not to do business with Samsung on any level and will pass this message on to anyone who will listen. In real terms, I paid about $3,000.00 for this set with tax. That means, that it cost me about $8.20 a day to watch before its untimely death (if I watched it every day and I don't). Now, I don't even want it in my house.
Reviewed April 5, 2010
I bought a 52" Samsung TV (LN-T5271F) in December 2007 from Fry Electronics. Three weeks ago, the TV began having problems. For the first 2-3 minutes, you could see everything in triplicate. Today, when the TV is turned on, a picture appears for about 5 seconds then the screen goes black. There's sound but no picture.
I have always bought Sony in the past, but Consumer Reports gave Samsung good reports and I gave it a try. Never again will I purchase a Samsung product. This was not an inexpensive purchase, and I do not have the extra cash to replace it.
Reviewed April 5, 2010
I bought a Samsung 62" Projection TV in 2002. It suddenly died on me in January 2010 so I contacted the Samsung dealer, Techno Blue, in Bahrain. After they picked up my TV, they informed me that there is no spare parts for this TV so the TV cannot be fixed but they will get me a coupon worth between 15% - 20% of the original TV price so I can buy another Samsung TV. After almost two months with no reply from them, I called them and inquired about the situation. They told me that my case was rejected because my TV is older than five years and that I should just throw the TV away.
This is ridiculous. Firstly, because they never called me and told me that my case was rejected and secondly, by their logic we should just buy a new TV every five years as it will no longer be supported by any means if it has a problem. I bought this TV for about $3800 and I had to throw the TV away? I am very upset by this. Samsung should warn people that they should expect the TV to work for five years only so people are aware and don't buy expensive TVs.
Reviewed April 3, 2010
I bought a Samsung LN-T4642H at Best Buy in June 2007 here in Las Vegas. About two month ago, I noticed that the TV would take longer to start up. It has gotten so bad that it takes about 60 clicks to finally turn itself on. It is too bad that this brand lasts only for about two to three years. I paid $1700 for this model and I will contact Samsung to complain.
Reviewed April 3, 2010
I bought the samsung ln-t 4061f in 10/07. I'm having problems with vertical colored lines and the on/off cycle. It may take up to 7 minutes for the TV to come on. Samsung says the TV is out of warranty and will not pay for repairs. It seems many other samsung customers are having similar problems with their sets. This TV is less than 3 yrs old and cost $1600, plus the cost of repairs. Will not buy samsung again.
Reviewed April 2, 2010
Barely out of warranty TV will not turn on. It’s less than 2 years old. Model LN32A330J1D/XDA. Apparently this is a common complaint with this manufacturer, who will not stand by its product. If there is a defect on this TV the company should recall. The result is a thousand dollars down the tube, not to mention all the hassle of originally trying to figure out the nightmare configuration of using TiVo and DVD player with it.
Reviewed April 2, 2010
Model HP54253X/XAA main panel went out in less than three years. Television cost over $2000. I was told it is junk and would cost more to repair than to buy another television. Charles in the "executive repair" office instructed me to write a letter to corporate and that they would not offer any assistance at this time. Waste of $2000.
Reviewed April 1, 2010
I purchased a Samsung LN32A450 HDTV on 11/29/08 as a Christmas gift. About three months ago, I started having problems with the screen going white. After resetting the TV, the problem would be solved but would then return. Lately, the TV is doing it on a daily basis. Of course, this is after the 1 year warranty has expired. I returned it to Best Buy and was told that they could do nothing. I spoke with a representative from Samsung and was told that since the warranty had expired, they could do nothing either except that they could send out a technician.
After researching online, I have seen the same problem being reported by many different people. When will Samsung step up to the plate and acknowledge the problem? The person I spoke with at Samsung said that this was the first that he had heard of the problem and that he would log it in (whatever that means). It's a shame that someone spends several hundred dollars on a new TV that develops a problem three months out of warranty. I guess the only way to send a message to Samsung is to stop buying their inferior products. I bought a SONY HDTV at the same time, there was not a problem with it. The picture on the SONY was not quite as good but it still works. Hello, SONY! I now have a $600 paperweight!
Reviewed April 1, 2010
My Samsung 56-inch DLP TV has started getting white dots on the viewing screen. It seems as though I'm not the only one who has this kind of problem. I can't afford to fix it because they want almost $600 for it. My NV 26HD camera also has white dots. I'm very disappointed that they are not willing to replace faulty products. As a screwed consumer, I will not let other consumers be screwed by Samsung's faulty products!
Reviewed March 31, 2010
I had the misfortune of purchasing an LN26A450 from a reputable retailer mid-fall of 2008. For those of you who are unaware, this is a 26" 720p LCD Samsung television. Not even a week after this purchase, the screen developed the dreaded vertical line banding we all fear may result on a new LCD. Giving Samsung the benefit of the doubt, my fiance and I packed up our television and shipped it off to CVE, Inc. when prompted to do so by Samsung's support staff .
Might I add, this is your only choice of repair venue if you live in the northeast. Well after two and a half weeks, we got our TV back fixed but with unsightly scratches all over the nice glossy black bezel around the front of the unit. After writing to Samsung and speaking with their customer support staff yet again, the only recourse was to send it back to CVE, Inc. So let's weigh our options: be without the unit for nearly another month, or deal with the scratches imparted by CVE, Inc? Well we chose to forgo the inconvenience and cope.
I really wish this was the end of the story here, but about three weeks ago, our remote completely stopped responding. Instead, we had to power on our TV and change inputs by using the interface on the side of the television. After speaking with customer service and determining that the unit was in fact defective (unresponsive to remote and TV resets), we had the option of dealing with it or sending it in for a repair. Keep in mind that this problem surfaced only a couple of months after the warranty expired (Can you say planned obsolescence?! ).
After deciding to deal with the remote issue, especially since paying out of pocket for this repair would likely be as expensive as purchasing a new TV, I awoke this morning to discover that the TV randomly changes its source all on its own. Now I am forced to purchase a new television as there is zero hope for this one.
I know that there are the odd number of defective products that arise in a series. I am, however, entirely put off by Samsung's lack of effective repair service coupled with the curiously timely unit failure after warranty expiration. What is that all about? It could be bad luck, I suppose, but there are many others with similar stories regarding Samsung TVs. Google it, and see for yourself.
I know this. I will not be purchasing a Samsung television again, and I urge those who are in the market (hopefully not forced into that situation as I was) to seriously do your homework before leaping at a seemingly "good deal. " And, if you have had bad experiences, please share them; it seems to be our only recourse for holding inept companies accountable for their products.
My fiance and I are really not in a position, financially, to dish out money for a new television, which is comparable to the repair cost for our broken Samsung. When you purchase a television, or any other product for that matter, you expect it to last longer than the warrantied period (in this case a year).
Reviewed March 31, 2010
I purchased a Samsung LCD TV (model LN-T5265F) from Best Buy in October 2007, and now, I have issues with the TV. I did research and looked in the internet forums, and many people are having the same problems. When I turn the TV on, it clicks on and off a few times; and after 1 to 2 minutes, the screen goes on, sometimes with pink dots throughout the screen.
It seems to be an issue with either the power supply or capacitors, and Samsung says those parts are on back order. Funny coincidence, my warranty is now void, and I'll have to pay a repair guy, parts, and labor to fix my 2-year-old TV. It also seems a little unfair, even frustrating. Soon my 2-year-old TV will not function, unless I spend hundreds of dollars to fix a problem many, many people are having.
Reviewed March 30, 2010
I purchased a 40-inch TFT-LCD television, model LN-T4066F in July 007. I'm having the same problems as others here--spots, lines, clicking, and eventually, no picture. The television now just clicks and clicks. I called Samsung and was told that they will not fix this model.It is not included in the known problem models or date range. But yet the same problem exists. I am deeply disappointed in Samsung. I will never purchase from their company again. Legal action is the only remedy left now! I incurred a loss of a television purchased for $1,849.99 plus tax.
Reviewed March 29, 2010
My Samsung HD had the same problem powering on. It was the known issue with capacitors in the power supply.
All I can say is, thank God I bought the extended service warranty. In the past, I was always the person to never buy that. It has made a believer out of me now! I got my TV fixed within a day, and it didn't cost me anything.
Reviewed March 29, 2010
My Samsung plasma TV was uplifted from Natal TV as spare part prices were very high or not made available to this repairer in my town. It was uplifted from them and tomorrow, Tuesday 30 March 2010, it will be on 3 weeks that Samsung approved repair shop TM Electronics in Durban have had the set and have had no response as to the costs involved or when the set will be ready. I have been in contact with Jack O. of Samsung customer care in Johannesburg regarding this set, and said he will try to help me in this regard.
As I previously complained about this set switching on and off continuously as has been the case with many other Samsung sets around the globe. Hoping to hear from Jack O. today by the latest as communication between repairer and customer is not very satisfactory. If it was not me or my wife calling them, it would probably lie there for weeks to months! I'm hoping Samsung SA customer care is better than other Samsung customer care centers around the globe with their after sales! No TV set for over 3 weeks as it was with Natal TV for nearly a week with no joy with Samsung for spares. The cost of repairs to date is still not known! Previously the cost of the module of either power supply/main board was nearly 30 % of the original purchase price plus labor. This only after 2 years of viewing! Not very good is it? Hoping some satisfactory solution can be achieved soon!
Reviewed March 28, 2010
I have an HD Samsung LNT467 that keeps turning on and off. It takes about 30 minutes for the TV to turn on. It just keeps cycling blue light on and off as well as red lights. Samsung is no help at all. We only had our TV for a year when all of this started. We are out several thousand dollars.
Reviewed March 27, 2010
After having so much trouble with my Samsung TV model LNT3253H, I decided to see if others were having the same problems as myself. My TV was clicking and wouldn't turn on, then it would turn itself on randomly. My TV was set for the blue light to be on when the TV was on and that would accompany the clicking.
It has become annoying in the middle of the night since we moved the TV to the room because it is not reliable. All I could say was with all the people having similar problems with their expensive new TVs! With all your encouragement for us to call in, I called Samsung and spoke with Amanda. She was very nice and said that it sounded like a problem with capacitor failure.
I took the approach given by James of North Ridgeville ,OH. She took all my information and said someone would be in touch with me in 2 business days! I hate to be too hopeful, but I'm tired of trying to find ways, short of magic, to turn on my set! I will follow up with the outcome. I suggest that you call them as they were very nice!
Reviewed March 27, 2010
Samsung LCD 40 inch lasted 13 months then power supply problems started, same problem all over the internet. They used improper parts so they don't last. Clicking noise then on/off while starting up but only clicks. This is an expensive paper weight.
Reviewed March 26, 2010
Three months after the warranty expired on our Samsung LNT3253HX 32-inch LCD TV, we lost all video. We were told by the Samsung authorized dealer that it would cost over $500 to repair. For that price, I bought a Sony with a 4-year service plan. I'll never buy anything from Samsung again! I'm out almost of $500.00 for a TV that lasted only 2 years.
Reviewed March 25, 2010
My 20-month old Samsung 40 inch TV is slow to start. The indicator light comes on and off. It takes five minutes for the TV to turn on. I think it will not be able to turn on completely in the near future. I am surprised to read so many similar complaints. I think this is a systematic problem and Samsung should do a recall to fix it. Otherwise, this is my last time buying a Samsung TV. PS: I own a Sony and never have a problem with it.
Reviewed March 25, 2010
I'm having the same issue as the other complaints with my Samsung 40-inch LCD TV. It takes extremely long time powering up, and now, no picture at all. Samsung is sending a tech to my house, but I still don't know if they will fix this or not. The TV started having problems just out of warranty. I have contacted the below law firm with a request to look in to this problem as a class action, and included a link to this forum.
Reviewed March 24, 2010
I spent over $500 on a new TV. In a few months, the picture went out. We had to ship it in for repairs. We'd already thrown away the box so it cost $60 to do so. That was in January. Now, end of March, they still haven't sent back all of the parts to the TV. I spoke with executive customer relations. Tiana was really rude. Her supervisor Shawna was just as bad. I still don't have the part. I still can't use the TV. I don't know what to do. I have a newborn baby. I can't spend hours on the phone with rude people every day. I spent $500 plus on a TV and I still can't use it.
Reviewed March 24, 2010
I purchased a Samsung plasma TV model HPT4254 in January 2008. It worked fine for 26 months. The other night it shut itself off for the first time. I didn't think much of it at the time. The next morning I turned the TV on and within a few minutes sparks, smoke and popping sounds began coming from the TV. I immediately unplugged the set. A clicking sound, as if the TV was trying to turn off or on, continued. I contacted the Samsung service department which informed me the product was out of warranty and that I was responsible for any repair. I came upon this site and was amazed at the number of complaints about Samsung HDTVs. In my particular case at least, the defective TV represents a serious fire hazard. I am obtaining quotes from repair services and do not yet have any actual economic damages.
Reviewed March 23, 2010
I purchased a Samsung LNT4065FX LCD flat panel television in January 2008. Two days ago it began exhibiting a power on problem. Repeated clicks before powering on and then vertical streaks. Eventually it wouldn't start at all. I learned that some of the (power sequence) capacitors were under sized and that Samsung was authorizing its service centers to fix this problem without charge to the customer. However, my particular TV was built in July and they weren't covering anything built before October. Lovely.
I called and tried to convince the people on the support desk that this was a mistake. They essentially told me that they were not going to budge from the position of "not on the list, no fix, you pay for it", and refused to pass me up to someone that could do the right thing and ignore the list. So I guess they are just into losing customers there at Samsung’s. Goodbye Samsung, first and last for me. I haven't paid the repair fee yet. Expect it to be in the $200 range if it's just the capacitors.
Reviewed March 23, 2010
This is to keep you informed that the Samsung Plaza under the name and Style M/S. Classic Electronics System, Ground Floor, Malhotra Tower, Hillcart Road, Siliguri - 734 003, West Bengal, India 6533618 where from we have enquired about Samsung LED TV Model No. SAM LEDTV UA40B6000VR on 22.03.2010. It is a matter of great regret to let you know that on enquiry, the price offered to us by Samsung Plaza of Siliguri of the above Model for a sum of Rs. 125,000 and Rs. 110,000 and finalized at Rs. 98,328 (Rupees Ninety eight thousand three hundred twenty eight) only. Please note, after surfing their website, the price shown of the same Model for a sum of Rs. 95,000 (Rupees Ninety five thousand) only. A renowned MNC like Samsung how the discrepancy in sale price confused the customer which is not desirable.
Under the above circumstances, we hope an esteemed organization will satisfy us forthwith in the matter as we have already purchased the products vide Tax Invoice No. ** Dated 22.03.2010 from M/S. Classic Electronics System, Ground Floor, Malhotra Tower, Hillcart Road, Siliguri 734 003, West Bengal, India 6533618. Please do not hesitate to enquire anything in the matter from our end.
Reviewed March 23, 2010
As described in most of the other posts, my Samsung nt4042h slowly started to come on slowly, then in about a week just started clicking and didn't turn on at all. Did the Samsung called, even talked to the executive people, sorry, your TV is nor covered by or extended warranty. So I did a little more research. Found a video on how to repair your Samsung start up problem. Simple fix, just change out the capacitors that are bad. The video explains that. Their $1.59 each at Radio shack. That beats $300 bucks any day. You will need a soldering iron or gun.
Reviewed March 22, 2010
I purchased above TV on 9/12/06 for $2,014.99 plus tax and a 2-year extended warranty for $419.99. The TV had a beautiful clear picture better than any others we had looked at. In October 2009 four months out of warranty the picture went black we only had audio. We called Samsung only to be told you’re out of warranty, so you’re out of luck.
We had the TV looked at and was told it was the T-CON board and to fix it would be $950.00. We have since read many complaints about this exact problem affecting many people such as ourselves and needless to say we did not fix the TV. I don't feel that it is unreasonable to expect a TV that you paid over $2,000 for to last for more than 3 years before it winds up on the scrap heap. I have finally figured out what NFL stands for in their advertisements claiming they are the National Football League’s TV--it really stands for “Not For Long”! I will never purchase another Samsung product again.
Reviewed March 22, 2010
On 1/7/07, I purchased a 46" LCD TV (LNS4695DX/X) from Samsung at Best Buy. The cost of the TV was $2,499.99 (only after a price match with a competitor), and the total after taxes and delivery was $2,709.36. Last week, just a bit after 3 years, the TV is having the exact same problem that I am seeing posted ubiquitously online. It constantly clicks and never turns on.
After doing lots of research and reading many testimonials (some encouraging, mostly discouraging), I called 1-800-Samsung this morning. I told 'Clarice,' who was generally nice, that I understand that Samsung is aware of the faulty capacitor issue, and is replacing the part free of cost. After searching my model code, I was told that yes, that is happening, but not for my model. I persisted that it is clearly the exact same, word-for-word problem that the other models are having, and that it should be fixed free of charge.
Clarice said she would log the complaint to pass on to her superiors, but unless my model was on the list, nothing could be done. I told her that this was unacceptable, and that I would be forced to pursue a class-action lawsuit with likely thousands of other wronged customers, and also contact the BBB. I asked her what steps could be taken to add my model to the list. When she could not answer, I asked to speak to a manager/supervisor. She said, "So they can give you the exact same information? "Regardless, I persisted.
I was transferred to the "Executive Relations Dept.," where 'Tiana' answered, who was also generally nice. I was told again that no "LNS" models are on the list, and that nothing could be done but to pass the information along. She said a 'documentation list' is being compiled for the faulty capacitor issue, but had no idea of when it would be completed/ applied, with no guarantee that my model would be added at all. When I asked what the follow up is from this point, she said, "There is no follow up, other than to call back periodically and check in." Right. I obtained the 'Corporate Head' address:
I will be writing a strongly-worded letter. My guess is that Samsung is seeing it as cheaper to ignore this issue than to do the right thing and replace all the faulty parts. This reminds me of the Ford/ Firestone tire issue that inspired the movie "Michael Clayton. " This is an excellent way to turn a happy customer into someone who will never buy Samsung again, and will share tell everyone else not to buy Samsung. As a 28 year old single male making 6 figures, Samsung just lost a key member of the demographic they want.
This will only change if we continue to contact Samsung and pursue a class action suit. I strongly suggest everyone with this problem demand to speak to the "Executive Relations Dept.," and write letters to the above address. If anyone else has ideas/help, please post. Thank you. $2,709.36 lost. Time/ stress involved in researching issue, contacting Samsung, following up, loss of TV during March Madness, my favorite time of year, etc.
Reviewed March 21, 2010
3-year old 55" DLP HLR5067 quit working, had bulb and color wheel replaced. Now, it is freezing up and the audio quits. I spent over $300 already and no solution. I bought the TV for $2000. My last TV was a 60" Mitsubishi and it is still working.
Reviewed March 21, 2010
My $1200 LCD TV failed after 1yr and 4 months. They are only covered for warranty for 1yr. The problem is the know capacitor failure. To repair my TV, it will cost a min of $450 or I will have to buy a new TV after owning this for less than 2 yrs.
Reviewed March 21, 2010
3 years ago, I bought a Samsung LN-S4041D and remarked that the television was very nice to work on a table. What I did is to buy the wall-mounted bracket and put it on the wall. I have mentioned that one day, the TV won't boot up, a relay click! Wow, something wrong. Sometimes, it takes a couple of click and then start-up. Since I am an electrical engineer and know probably much more than all Japanese engineer, I have opened the back cover and then tried to boot up the TV. It works! So my perspective is that the wall-mounted bracket causes a distortion on the boards inside and turns the TV intermittent to boot up.
Fortunately, I was under 4 months of warranty and I had time to replace for a new one. The guys came to my home to try to fix it, but never been able to do so. I do not want to write a complain for that since I have been treated well but I will encourage people to investigate about the wall-mounted braces instead of the "capacitors" issue. Good luck!
Reviewed March 21, 2010
I have the Samsung LNT4061FX flat screen TV. My TV started clicking and turning off after 18 months since I purchased it. It needed a new panel board. It cost $85 from eBay and I had it installed. Shortly, the lamp burned out. I have two other TV's, Sharp Aquos and they are over 3yrs old with no problems. I spend over $500 on a Samsung TV and I have not finished paying the TV yet.
Reviewed March 21, 2010
Turn on Tomorrow Samsung's latest slogan introducing their newest television is very curious to me. Wow! What an appropriate slogan considering my 2 year old Samsung 52 1080 LCD Flat Screen takes almost that long to turn on! That was until I called Samsung to explain my problem.
The situation as most of us are well aware of, is a capacitor issue many Samsung televisions were manufactured during the last several years with inferior 10v capacitors that should have been at least 25v capacitors. I paid $2800 for the TV which I purchased new from that ghost of a horse called Circuit City. I, digress, the TV was taking upwards of 40 minutes to turn on after making strange clicking sounds. After researching the problem, I knew exactly what to do, call Samsung.
I must say after calling Samsung's customer service hotline and explaining my problem, it was taken care of immediately. I was expecting a fight based on what I have read during the last 8 months about this problem. No fight, just a courteous response ticket number and a promise of a phone call from an authorized Samsung repair outfit within 2 business days.
Guess what? The next business day, I received 2 phone calls from Info USA (Cerritos Calif.) an authorized repair dealer for Samsung. They said, they would be at the house the next day between 2 and 4 and they showed up at 2:15! The two technicians that showed were professional and skilled at dealing with this problem. TV was repaired within 40 minutes and it has been working as new since. They even took the TV off of the wall mount and replaced it as was. Expecting a fight no just a great customer service experience! With that said, Samsung still needs to own up to this situation as many customers are still waiting for tomorrow when their TV may or may not turn on! Just mental stress that we should not have had to deal with if the product worked as advertised.
Reviewed March 20, 2010
I have the Samsung LNT4061fx flat screen TV. It started clicking about a year ago and it went out last week. The TV is about 2 years old. I had my TV fixed by a local TV repair service. It cost $250.00. A coworker of mine said he has the same problem with his Samsung. So we went on the internet and we find all this about the TV. So I called Samsung and told them about my TV and they looked up the serial number and said it was in the batch of capacitor TVs. I said I already had it fixed, can I get reimbursement since I paid to have it fix. They said it's nothing they can do. So you know I'm upset now. All I want is my $250.00 that I paid out that they should have paid.
Reviewed March 20, 2010
I have Samsung 5067W TV for past 3 years and now it started sudden turn off video and audio is still okay. I replaced bulb but problem did exist. I would highly recommend every one not to buy any Samsung product.
Reviewed March 20, 2010
I own a Samsung 42-inch LCD TV. It is 2 years old. Every time I try turning the TV on it clicks for several seconds and then nothing. It continues to recycle itself until the cows come home. The picture never comes on. Because I don't have the extended warranty Samsung says, “Oh, well.” This will be my last Samsung product. I recently lost my job because of our economy. I can't afford to purchase a new or used TV. I advise anyone reading this to not buy a Samsung product.
Reviewed March 20, 2010
I, like so many others here, have experienced the "repeated clicking" when powering on my Samsung LNT 4665fx/Xaa purchased on 01-30-08. When I first became aware of the issue, I did a search and came across all the posts here of the problem, seemingly being capacitors that Samsung used that were not large enough thus, causing subsequent failure of the set turning on. I also read where many owners when contacting Samsung customer service are being told "if it's out of warranty". There is nothing they will do and the cost of the repair is on the owner. This is not always the case.
I called Samsung customer service with "this approach". I spoke with "Bernice" and explained my problem and told her that I understood Samsung has acknowledged the capacitor failure problem due to undersized capacitors being used in the manufacturing of the sets and was replacing them at no charge. She took all my info and scheduled a repair by MVP electronics. I was told that if the capacitors were not the problem, I would be responsible for the repair. Today, 6 days from my initial call to Samsung, my TV was repaired due to the faulty capacitors (installed new IP board) at no charge.
Total repair time was about 30 minutes. TV is working beautifully. If you call Samsung, use the approach outlined above. Do not ask if they are having problems with these sets, tell them you're aware that they have acknowledged the capacitor problem and you would like yours repaired. I hope this helps the many who have been brushed off and feeling helpless after spending big money for a product that should have a life expectancy of 10 years, only to fail within 18-24 months. Please post any positive results you may have.
Reviewed March 20, 2010
Same problem. Turns itself on and off. I called customer service and was told I was the only one who had complained about this problem. Is this an American company? Just the same as others, they said "we will contact you".
Reviewed March 19, 2010
I purchased a Samsung Plasma TV (model number 58B550T2FXZA), which was delivered on 12/26/09. I had it wall-mounted at the suggestion of the salesperson. On 2/24/10, the TV would not turn on. I reported this to Samsung, and they assigned me a repair number, and said the repair company would phone me in a couple of days. The repair company phoned me on 2/26/10, and when I explained to them what the problem was, they said they would order parts needed, and phone me when they could install them. I ask them how they could order parts, if they never have looked at the set to determine what failed.
They said they determined that with what I said was wrong with the set. They phoned to tell me the repairman would be at my house on March 15th to install new parts. The repairman came by and said he could not work on the set, because it was wall mounted. He said for $125.00 (which I paid on the spot with credit card), he would return in a couple of days with help to remove the TV from wall. He did return on March 18th with help. They removed TV from the wall, placed it flat on the floor and proceed to disassemble it and replace parts.
When finished they turned the set on. It played for less than 10 seconds, and turned off, and would not turn on. It shorted out some parts they had installed. The repairman phoned his company, and they told him they would have to order different parts to repair, which would take from one to three weeks to obtain, depending if Samsung had them in stock. They would phone me when they arrive. The repairman and the helper reassembled the TV and put it back on the wall. I phoned the Executive Relations-got their usual runaround, and told to wait for repairs. I phoned Best Buy where I purchased the set, and the person I talked to was almost rude, and said anything was up to Samsung. I'm almost to the number of days of the TV not working, as to the number of days it worked. In the meantime, I have a $2,500 piece of junk hanging on my wall. Maybe I could turn it into a planter.
Reviewed March 17, 2010
My Samsung flat panel 40" TV was recalled because of faulty capacitor installations that they installed. They won't repair my TV because it falls under 7 months of the recall date. It’s the same problem that lots of people have with this model and their Samsung TVs are getting repaired but not mine. I think that they sold me a defective TV and expect me to pay for their mistakes. I don't think it's fair. I only had this TV for 3 years. I shouldn't have to pay over $300 to repair a TV that wasn't my fault. A TV that had faulty capacitors installed by the manufacturer itself. Why should I have to pay for their mistakes? Please help me. I have a $1,700 Samsung T.V. that does not work due to improper installations by the manufacturer and I am expected to pay over $300 for repairs that they caused.
Reviewed March 16, 2010
We had the capacitor problem. It started one month after the warranty ended. We got all the info off the internet and when I called, I told them what the problem was. I buck up two levels to the Executive Customer Service Department. They said that they would send out a repairman and that if it was the capacitors, the repair would be free.
The repairman was nice enough to call and tell me that since the model I had was not on the official recall list, I would have to pay no matter what. I called back ECS and explained why I thought they were giving me the runaround. Saying that they did promise to fix my TV, I suggested that they extend my warranty. They did. With that extension, not only were the capacitors replaced but the whole power supply was replaced for free.
Reviewed March 16, 2010
I have a Samsung TV model LNT4065FX. The TV is less than two years old. When I turn the TV on, the power clicks but never comes on. Samsung said to bad, so sorry, buy a new TV. I am on a fixed income and cannot buy another TV.
Reviewed March 15, 2010
I purchased a Samsung LN-T5265F LCD TV in Feb 2008. Exactly after two years, I have the problems with start up of the TV with rainbow static for couple of minutes. This is similar to all the post on the bad capacitor problem with Samsung TVs, which should have a higher voltage rating for the 1000F and 2200F capacitors. I wish someone at Samsung realize their mistake and let recall and replace the power boards for free.
Reviewed March 15, 2010
Purchased Samsung LCD TV less than 2 years ago for $800. It has died. Samsung will only pay for the repair if it is the capacitor. The signal board is friend. This TV has probably 500 hours of use time. The TV it replaced (of which is 15 years old but a box set) is still going strong upstairs. I am deeply saddened by this. Samsung needs to step up to the plate. The repair will cost $300 on a TV that is less than 2 years old.
Reviewed March 14, 2010
I purchased a Samsung 61" DLP TV from Best Buy almost three years ago and had problems with the set three months later. Best Buy finally took the TV back after the repair shop couldn't repair the color wheel problem due to not being able to get the part. I got a new set or so I thought. And all was well for about two years. I started having problems with TV freezing and would have to unplug power over and over until it would stay on. It worked for months sometimes and now having problems daily. I will never by another Samsung product as they don't stand by their TVs. I spent over $2500 on the set and had problems with both units. Rarely do you get two lemons so that says a lot about Samsung as a company.
Reviewed March 14, 2010
I just logged on to see that I am having the same problem as thousands are. I purchased a 40inch LCD television a little over two years ago and now all I get is a clicking noise and the television does not turn on. There needs to be a class action suit filed against Samsung or if anyone knows of one that is already filed, please include me in it.
Reviewed March 14, 2010
I purchased Samsung 32-inch LCD TV LNT3242H in Dec. 2007 for use at a mountain cabin. We use the cabin an average of 2 days per month over this time period because of other family medical issues. In March 2010, the TV video comes on for 2 seconds and goes off for all video sources. Samsung does not care that I used it less than 48 days since I purchased it and has referred me to service at my expense.
Every TV I have owned up to now has lasted 10's of years. This one cost $801.86 including taxes and recycle fee. Based on the other articles on this website, I expect to pay over $300.00 to get this fixed. Time to move back to Sony! I have one at home that is 6-plus years old and working fine.
Reviewed March 13, 2010
We purchased a 52" Samsung HL-R5067W less than three years ago. It began having problems starting up, slower each time, then the picture began freezing. Now the TV will not work at all. I called Samsung several times to no avail. They want to send someone to check the TV, costing me $300. Seeing so many people with the same problem, I want to know at what point does Samsung assume responsibility and recall the part in question? We cannot afford to replace the TV at this time and are very upset with the way we were treated.
Reviewed March 13, 2010
I purchased 36" Samsung in July 2008. After 1 year and 6 months, the TV will not turn on. I contacted Samsung who stated that it was out of warranty and was referred to their repair service, American Repair Specialist, who was going to charge $335. Mind you, I paid about $500 for the TV. I tried exchanging the TV at Fry's and was denied. I ended up finding a TV repairman who is going to charge $150.
Needless to say, I will no longer purchase Samsung products and as I provide customer service in electronic sales to the public, I will dissuade customers from purchasing Samsung products. I believe the product should be recalled as this problem seems to be happening to a lot of people. There must be a defect if the on/off switch no longer operates after such a short time and without any misusage. I am thoroughly disappointed with Samsung's disregard for their customers.
Reviewed March 13, 2010
I'm pleased to report back regarding the repair of my Samsung 40" LCD (LNT4061FX/XAA). Samsung and the local service company coordinated an in-home service/repair at no charge. There were three capacitors replaced. The technician quickly identified and repaired the issue. My conversations with the call center and local service company (lifetime) were extremely professional and prompt at resolving my TV's issue. It's certainly a rare occasion to see a company step-up and own and out-of-warranty issue. The TV has been in working order again for three days! (Reference my original post from 2.14.10) Thanks, Samsung! I will continue to consider your products when making purchases in the future.
Reviewed March 13, 2010
Just as everyone else here, we have the same clicking noise and start up time of 3 to 5 minutes before our 1 1/2 year old 42" television turns on. A friend who is an engineer has informed us that this is a capacitor issue- a $12 part. Samsung charges around $300 for a licensed technician to service. Samsung needs to recall these televisions.
Reviewed March 13, 2010
In the past I have had televisions for many years, never ever having any kind of problem. I purchased this model exactly 14 months ago. I am shocked! I cannot turn it on. That's it. It just died after 14 months. I only watch TV about 3-4 hours a day and it just died. I loved the picture, so many things I loved about it. I am never going to buy anything made by Samsung ever, ever again. What a disappointment. I am heartbroken and cannot afford to purchase another television. What a rip-off.
Reviewed March 13, 2010
I purchased my 46" Samsung LCD TV on Jan. 31, 2009. One month after the warranty was up, my TV developed problems with colored lines and no picture. I called Samsung. "Out of warranty." Period. No concern for the consumer! They gave me a number to call for Samsung service repairs. That was a nightmare, too. I could barely understand the girl, only to find out that she "thought" the problem was with the T-con board or it "could be the screen" at a cost of $700.00 more than the estimated cost of replacing the T-con board. After several calls on my part, I have realized that I bought a lemon and that Samsung needs to stand by its product.
The treatment I've received is almost as frustrating as finding out that I have a defective, expensive TV that the company will not own up to the fact that it owes the consumers a recall at no cost to its consumers. Will somebody do something? I now see that many other people are in the same sinking boat with me. A one-year-old TV. Junk! I am in the process of getting estimates to find out what the cost to repair the TV will be. Even worse, I have learned that it may not be even be fixable at a feasible rate. This was a $2,000.00 TV!
Reviewed March 12, 2010
Digital board (BP94-02084A) not working after 4 years. While watching cable TV, picture goes black but you can still here the audio. Picture comes back after a minute. I cannot use a component, DVD, game consul, etc. Screen is green with line going across. If I use my computer port (VGA), the screen works fine. If you go online, there are thousands of people who are experiencing the same issue. I invested $2,500 on this TV. I was expecting it to last at least 10 years. It is difficult to purchase a digital board. Many part stores are on back order. The board runs for $250 and up.
Reviewed March 12, 2010
I bought a Samsung LNS5296dxxaa HDTV in 2008 from Best Buy. TV had issues with taking a long time to turn on and clicking 20-50 times before it powered up. This was by 08/2008. This was fixed and needless to say happened again in 9/2008 and 11/2008 after the parts had been changed out. Once again now since 1/2010 the TV has been taking 20-50 clicks to turn on and now won’t turn on at all. I have contacted Samsung with this issue. Their answer was it’s your problem now that’s it out of warranty. When they fixed the TV the first time I told them I wanted it replaced or my money back because this was a new TV that I paid $4000. It should never have this issue now or later. They reassured me that this would never happen again. A total loss of a $4000.00 LCD 50-inch TV.
Reviewed March 12, 2010
I got a 40" Samsung TV (LN-T4066F), and I have these problems for 6 weeks so far. And it's getting bad, for the power button on/off by itself and will take from 10-15 minutes to come on. And when it turns on, it got 20 black dots on the screen. I have to wait 10 minutes to warm up, turn it off, and then wait 10 seconds; and it will clear. Is there anyone who has seen this problem and found a solution?
Reviewed March 11, 2010
Around 2 months ago, I noticed that my TV was taking awhile to turn on. After realizing this, I heard a clicking that goes on for about 15 minutes before the TV comes on. I decided to go on the web and research this problem where I did discover a lot of consumers having the same problem. I called Samsung about the problem and was told by Kristina that I am not covered for the defective part. My TV was manufactured on 8/2007 and they are only honoring TVs manufactured from 10/2007 to 6/2008. My response to her was my TV is 2 months before this defective date and I can't get Samsung to repair the problem. She said no. This is unfair, for a TV I spend several hundreds of dollars for. From reading the other complaints, it's the same problem, defective electrolytic capacitors.
Reviewed March 11, 2010
I have a 40" LCD for about 3 years and I am having the same clicking and power issue as everyone else. Their product is ** and has always been that way. I should have known better to think that they have improved.
Reviewed March 11, 2010
I called 2 weeks ago about my Samsung 40" TV model LNT4061FX/XAA which is about 2 years old and was having trouble turning on and began to show purple and white dots on the screen. Samsung explained that it was possibly a problem with the capacitors, and that if so, they would cover it; if not, I would have to pay for the tech's visit.
The tech came out today and replaced the board inside the TV, and it was fully covered by Samsung. No charge to me. I will be happy to buy another Samsung when I do need a new TV. TV is as good as new. The 2-week delay was due to my availability.
Reviewed March 11, 2010
I have a Samsung 40" LCD TV that is having the same clicking and power issue. The TV is about three years old and has been doing this for about four months. There needs to be a lawsuit. How do we get it started? I should have known. They were a ** company 15 years ago and apparently, they still are.
Reviewed March 11, 2010
Video 2 and Channel 3 connection is not performing correctly. Weather reports wind and little rain. Power blow out.
Reviewed March 10, 2010
I bought a Samsung plasma TV 2.5 years ago. Now the power supply clicks and turns itself on and off. The repair has been estimated at at least $300.00. That is outrageous for a TV that is less than 3 years old.
Reviewed March 10, 2010
Add me to those unhappy with Samsung televisions. I purchased a 26" combo monitor/television last fall. When I attempted to attach my DVD player via the RBG inputs, the set evidenced a 60 cycle hum. The set was replaced and the second set acted the same. I swapped out the amplifier from a Teac to a Sony; same hum. I tried a different DVD player, same hum. I replaced all cables. A letter to Samsung resulted in a suggestion to route my audio through their earphone jack.
This was, in my opinion, putting a band-aid on a bullet wound. Besides, this would have required the TV to be "on" even when listening to the Music Channels. A second letter resulted in no response. I have experience with electronics and have friends who are certified techs. They duplicated my process of elimination and came up with the same results (60 cycle hum). Count me out for ever purchasing another product from a company that (like Toyota) will not own up to its design flaws and make good on them. I cannot play DVDs with this set. It kind of makes it limited in usefulness.
Reviewed March 10, 2010
I bought a new Samsung LCD 40" TV about 3 years ago and now it won't even turn on for about 30 minutes. I hear it's a bad capacitor issue that Samsung knows about because they were the cheapest to install. Now they are failing (of course, just outside the warranty). This is a faulty product and should be recalled. I now have a $2,000 TV that will be used as a paperweight. Samsung, own up to this and fix it!
Reviewed March 10, 2010
This is a follow-up to my March 3rd 2010 post. I had called Samsung regarding our 46-inch LCD making repeated clicking noises and not turning on. Our TV was a year out of warranty but I called anyways. My rep was very polite and informed me that it sounded like a capacitor issue. Within 5 days, I had a Samsung technician out to my house and he replaced the power board at no cost. My advise is be persistent but always be polite. It may take several calls but don't give up. Keep calling and good luck.
Reviewed March 10, 2010
I have a Samsung LCD TV (model lnt5265fx/Xaa). It is two years old. I purchased it from Best Buy. I am getting dots and lines all over the screen when TV is on. The TV is out of warranty. I paid $2000.00 for this TV and having this problem already. I’m not sure I want to spend lots of money to get it fixed and then start having the on and off problem other people are having with their Samsung TVs. I will not ever buy another Samsung product!
Reviewed March 9, 2010
Same as every other person here. My Samsung LNT4661 46-inch TV is headed south. Nothing like a $2000 TV being worthless when it's only 2 years old. Please add me to any class action suit. You pay good, hard earned money for something nice and this is what you get. ** product. ** customer service and a ** attitude from the company. I'm in the process of writing a letter to the CEO of Samsung. He can't ignore us all. If he does, shame on him for being a worthless, rich, good for nothing jerk. $2000 down the drain thus far. I can't afford to buy a new TV right now, so I hope I can fix it for a reasonable price.
Reviewed March 9, 2010
I purchased a 42" Samsung plasma TV on March 1, 2008. The TV now turns itself on and off continuously, and one is not able to view the set. The original purchase price is Rand13,000.00 The nodule replacement cost was quoted as R4,000.00. The set is at Natal TV electronics repairs in Pietermartizburg, under the care of Alain **. He is doing his best to get some assistance from Samsung, South Africa. I feel deeply hurt by the poor performance of Samsung's TVs. After paying so much, and only getting 2 years of service is not on.
Samsung will regret what they are doing to the public, their customers! The word is spreading quickly! I, as a pensioner, cannot spend this type of money for 2 years of viewing! The amounts quoted above tell the story . This, only after 2 years! This is a complete rip off! Who in these times can afford to view TV, and as pensioners, what else can one afford for entertainment?
Reviewed March 9, 2010
I have a Samsung LCD TV, Model LNS4692DX/XAA. With just 2.5 years of use, I have audio with no video. After looking into the problem on the internet, I came across hundreds of people posting the same problem with the same model number. The T-Con part and pico fuse failed in all cases in 2 to 3 years which caused no video with only audio working.
This is no different than the current situation with Toyota--a known defective part that should be recalled and replaced by the company. Samsung will not replace the parts and provide a recall of all products that use the T-Con part number BN81-01286a at their cost and/or warranty the fix. Now, I have a $3000 TV that has no value, unless Samsung fixes the TV and any and all future failures that are related to that part.
Reviewed March 9, 2010
I bought a 60" Samsung LCD TV in March 2007. 3 weeks ago, it started to turn off the power by itself every 5 - 10 minutes. I tried everything and cannot fix the problem. I did a online research I know that I am not the only one who has this kind of problem.
I agree to the proposal of a class action with Samsung to fix the problem and; to boycott Samsung TV before they solve the design problem. We cannot just let Samsung to continue to sell their defective products to other consumers.
Reviewed March 9, 2010
The TV does not turn on. All it does is clicks and clicks and clicks. After reading Consumer Affairs website I realized how many other people are having the same issue. I was on the phone with a Samsung CSR for over 40 minutes and was told they could do nothing about it since my warranty had expired. To me this is not a warranty issue but a defective product that should have been recalled. I was instructed to send an email to Samsung but am not holding my breath waiting for a reply. If Samsung does not do anything it is going to cost $350.00 - $500.00 for repairs on a 4-year-old TV that cost $2000.00.
Reviewed March 8, 2010
I purchased a 61" Samsung DLP TV less than a year ago and it has been turning itself on and off until black smoke comes out of the back of the TV. The TV cannot just be turned off. It has to be unplugged. Samsung believes you have to have this happen three times before they can help you with this problem. I have to wait until my house almost goes on fire in order to get helped. They are stalling time until my warranty runs out. I will be in touch again when my house is no longer here.
Reviewed March 8, 2010
I bought 46" LCD Flat screen TV about three years ago. Screen went blank all of a sudden and can only get sound. I called Samsung only for them to tell me that the product was out of warranty, the repair costs would be on me. No help at all! Unbelievable that a three-year old TV is already bad. I had tech man to house. He said bad main board. Cost to repair is $350. Beware of Samsung! They do not stand behind their products.
Reviewed March 8, 2010
I have a 4 year old 42" plasma television that I purchased a little over three years ago. It is clicking on and off for several minutes before coming on. This will eventually stop working, after reading this site, I am having the same capacitor problem a lot of other Samsung customers are having. I talked with them and they tell me they will not repair the TV. It is out of my pocket. I am reporting this so no one else buys this very inferior product for top quality prices. These problems were not reported when I purchased my TV or I would have not bought this manufacturer's product.
Reviewed March 8, 2010
Just as everyone seems to be stating, do not buy a Samsung TV! My TV is 2 years old and is a 40 LCD model lns4041dx/xaa. And wouldn't you know it, mine is not one of the many models they have had complaints about. My TV takes approximately 5-10 minutes to come on. The TV clicks on and off like before actually turning on to watch TV. And of course, my warranty has expired. I basically have a 40inch paperweight.
The best Samsung could offer is finding me an authorized repair shop and the repair is out of my pocket. I can find a repair shop. I want an answer as to why such a new TV is not holding up. I have had TVs before that have lasted far longer. My no name TV from college (10+ yrs ago) is still working!
Reviewed March 7, 2010
Similar to what everyone at this forum has posted, my television after about 18 months started the infamous repeated on and off red light clicking as if it was possessed. I placed a call in to Samsung. The representative I spoke with seemed to be pretty defensive about my inquiry. First, she told me she could not tell me what was the matter. She simply stated she would send a technician out, but was not forthright in explaining that I would have to pay for everything because the television was out of warranty.
When I informed her my internet research showed that multiple consumer complaints indicated that it may be a capacitor, she abruptly indicated that wasn't the issue. Didn't she just say she wouldn't be able to tell me what was the matter? Even she admitted she was a telephone representative. I refused to allow Samsung to set me up with the "authorized repair technician" when they could give me no estimate of how much it would cost.
Funny enough, when I called a local TV repair company, explained the issue and told them it was a Samsung, they said they have repaired their televisions around the city repeatedly for the same issue. Estimated the maximum would be about $450 for in-home repair. Since the "on and off" clicking issue appears to occur when the television is out of warranty, it seems that a separate suit would be needed.
Reviewed March 7, 2010
Approximately 3 years ago, we purchased a Samsung 40" TV from Sam's Club. We paid approximately $1200 for this TV and now, the TV will not turn off and it keeps turning itself on and off. I would expect a TV to last longer than this and am surprised at the number of complaints (exactly like ours) posted on the internet. I am very disappointed in this Samsung product and will not recommend a Samsung TV to anyone. They will be losing a lot of customers. Yesterday, I did a live chat with a Samsung Tech and they are telling me that it is a circuit problem. They have sent a service order to a local shop and if that is the problem, Samsung will cover everything for free. Time will tell.
Reviewed March 6, 2010
Six months out of warranty, Samsung TV intermittently will not turn on. Phone call to 800-Samsung, the rep claimed "there is no known problem". I disagree. I think they are pulling a Toyota. The TV is unreliable, will not work unless I pay for a service call which would be $350 or more.
Reviewed March 6, 2010
We bought a Samsung 50" DLP on 11/7/2007 and this Tuesday, March 9, 2010 will be four times that someone has had to come out to repair it. My wife was watching it last night when all of a sudden, it went dead (again) and started to recycle to turn itself on (again). On 9-25-08, it was serviced to replace the light ($164.74). On 5/19/09, we replaced the ballast and lamp ($647.25). Less than three months later, we replaced the lamp and power supply ($519.21). Thank God that I had a service contract for four years!
The money they (Best buy) have spent keeping this trashy thing running is more than I paid for it on sale. If I had read the reports from this site, I would have never had bought this piece of ***. Now, I have my little 19 inch that I had for a monitor as our TV. We bought a Magnavox 32 inch nine years ago and gave it to my son and his wife and it is still running great. I will never buy a Samsung TV again. In fact, if it goes out again, we will put it out for the trash to take! Save your money and buy something better!
Reviewed March 6, 2010
I have a Samsung 46" LCD Flat Screen TV that I had purchased at HH Gregg a little over a year ago. About 3 days ago, my daughter tried to turn off the TV in the morning while having breakfast prior to going to school. All the TV would do is click on and off very rapidly without turning on. This goes on as much as 15 minutes before the TV even attempts to turn on. I paid $1,800 for the TV and shouldn't have this problem at all.
It seems that this is a common problem with Samsung TVs. By going to the Consumer Affairs site, I see that many people have complained of this problem. It is Friday night around 8pm and I just got off the phone with Jeffrey from Samsung. He informed me that the symptoms that my TV is displaying is in regards to the capacitors going bad, and that they would be replaced at no charge, if only it is the capacitors. I was given a serial # for the call when Samsung will call me in 3-4 days.
It sucks that a new TV, like mine, has problems already, not related to user error. I had a Sony 27" and a JVC 32" for over 6 years without any problems.
At least Samsung is making an attempt to solve my problem. My advice to everybody that has this problem is to call Samsung and complain while letting them know that you know Samsung is aware that the capacitors are bad and they are repairing any faulty TVs with this problem.
Reviewed March 6, 2010
I purchased a 52" Samsung LCD TV from Frys.com model LNT5265F for $2899 in July 2007. In January 2010, I started to have the same problems everyone else on this forum is having and that is the power cycles on and off many times before the TV actually turns on. When it does turn on, the picture has vertical static lines across the entire screen. I called Samsung on Feb. 25, 2010, and explained my problem in detail. They said it's a common problem and they gave me service order #0 and told me someone local in the DFW area would call to arrange service.
A couple days later a rep from NISI in Plano, TX, called to arrange a service call but explained that the total cost of repairs would be close to $500 since my set was out of warranty. She said this is the most popular repair for Samsung TV's and those they would know exactly what to do when they got here. I said I'd do more research before spending that kind of cash on a $3000 TV that was only 2 1/2 years old. In surfing the internet, I discovered that there are literally thousands of folks in the same situation with many different models of Samsung TV's so I decided it must be a design flaw and called Samsung at the above phone number again to argue my case.
This time I talked to Jasmine who said that Samsung's position is that they are unaware of this problem and that I would be totally responsible for all costs to fix my TV. I felt at the time that Samsung was fully aware of this issue and told her so but again she denied it. I asked for Samsung's corp phone number and she said they didn't have it but offered the address. Again I challenged her on the fact that Samsung customer service didn't have Samsung's corp phone number and again she said "no". I took the address she gave me and checked it against Samsung's address on their corp website and it is different so now I don't trust anything that comes out of the Samsung customer service department.
I told Jasmine that this was all unacceptable and that I would be taking action against them. She didn't seem to mind and was seemed pleased that my call was finally ending. I have since discovered that a California law firm is investigating the possibility of a class action suit and if they do, I'll join. Someone else on a different forum said they wrote Samsung's USA corp office in New Jersey complaining and threatening action with the BBB, lawsuit, etc, and they finally relented and fixed his TV.
My problem is that I discovered that it's a design flaw with bad capacitors in the power board and if Samsung fixes it, will they just replace the power board with the same bad capacitors? I want it fixed better that factory condition with better capacitors so I don't have this same problem in another year or two. I know how to fix it myself but I don't want to mess with it in case I can actually get it done professionally. So far no joy.
Reviewed March 6, 2010
We purchased our 42" flat screen TV a little over two years ago. About a week ago, it started clicking on and off when you go to turn it on. It takes about 3-5 minutes before it turns on. When I read the hundreds of other complaints on this site about the same thing happening, seems like this is a major issue that needs to either be recalled or a class action lawsuit needs to be filed.
Reviewed March 5, 2010
This is a follow up on a previous post. My Samsung 46" TV is having power problems. It makes clicking sounds and takes about 2-3 minutes to power up. After reading posts on this site, I learned it is a capacitor problem that Samsung is addressing and fixing at their expense, even out of warranty. I called Samsung who referred me to a repair shop. The repair shop called and said it is three weeks out on appointments and to call Samsung to reschedule with another shop. I did.
AT&T called, ordered the part and is sending a technician to fix it in a week. He said Samsung originally wasn't accepting responsibility, then, after many complaints, would only replace the capacitors, now they are replacing the entire power board, free of charge. Call Samsung if you have this problem! It's just that easy. At least I hope so. It's not fixed yet.
Reviewed March 5, 2010
My Samsung TV Model LNT4669FX/XAA had been hard to turn on for the past 6 months or more. Then this week, it gave out on 3/2/10. I was two months short of making it to two years without extended warranty. I called several TV repair shops. Without even looking at the TV, they all said to count on paying at least $350 to repair. Then after reading the comments on Consumer Affairs board, I called Samsung customer service. They said they would send some out to fix the capacitors at no charge, warranty or not.
But beware of the TV repair shop that is authorized by Samsung. They told me that it might not be the capacitors after they are fixed, and to be ready to pay $380 for a new supply board. I called Samsung to let them know that the TV repair shop they are authorizing may be trying to charge Samsung for the repair, then charge me (customers) for a supply board.
I told them to be careful because some of these TV repair places are trying to take advantage of us at both ends. Samsung customer service took it very seriously and said that the TV repair should not be quoting prices and foreseeing trouble ahead of time. Customer service took down the information I gave them and said they were going to look into it. On 3/4/10, the TV repair tech showed up. Guess what, it was a brand new supply board at no charge to me, all paid for by Samsung. So the lesson here, call Samsung first! See if your TV qualifies.
Then, make sure the TV repair shop that Samsung authorizes does not try and charge you for anything extra. Samsung pays for the whole supply board, not just the capacitors, which are on the supply board. It’s funny that the TV repair tech said that Samsung fully pays for the supply board. Well, that's not what they told me over the phone before I called Samsung back to warn them.
Reviewed March 5, 2010
I purchased a 56" Samsung TV (Model# HL56A650) on June 2008. Now my TV is turning off & on. It will usually stay on for about 1-2 hours, then just turns off & on. The only way to stop this is by unplugging the TV. I have called Samsung customer service quite a few times and get the same response: the TV is out of warranty and they cannot do anything about it. This last time I called and spoke with a supervisor, they acknowledged the problem, but said my TV was not one of the TVs with this problem. I will never buy another Samsung product again.
Reviewed March 5, 2010
I thought Samsung is a great company to deal with, and I was surprised that they have quality problems in the Samsung TV I bought recently (LCD 40B530), from Vasanth &Co., dated November 9, 2009. By the end of January, there was no picture, but only audio came. We complained, and after service engineers checked, wanted the TV to be replaced, and it was agreed upon by Samsung.
It is March 5th today, 38 days later, but I have not received the replacement TV set. I must have spent quite a good time in contacting the Samsung call center, at least 15 to 20 times during this period, and also calls to the service center in Chennai. No one was able to give us the concrete reply of when the replacement set would come to us. Leave alone the amount of agony and desperation of not having the TV, we were paying for cable and dish operators, and also have another connection with another TV, to see the day to day events.
When I will get the TV, and what is the guarantee that this TV also works, and has no problems. My confidence level on Samsung has gone down considerably, and I now keep my fingers crossed, after spending a good amount of money against the purchase of this model of TV. What you will be doing to compensate the above agony, which I underwent? Samsung has to get back with their answers. The consequence is the cost of the TV, which is around US$1,500, and US$250 in other costs.
Reviewed March 5, 2010
We bought a 42 inch flat screen TV in August, 2007. About 6 months ago, it started to make clicking noises, and taking a long time to turn on. We called Samsung, and we're told that the TV was no longer under warranty. No big surprise there. What was the surprise was, the number of people with the same problem. There has to be some way Samsung can be made accountable. These are expensive TVs, and they should last longer than a couple of years. The TV repair shop they suggested says they will charge anywhere from $60 to $375 to repair, plus $175 for diagnostic. I have not had it fixed yet.
Reviewed March 5, 2010
Bought a Samsung LNT5265FX on 3/9/08, now almost exactly 2 years to the date, the TV is doing the infamous "clicking on/off routine with vertical lines". Luckily, I convinced my husband we needed the extended warranty and it's still covered but what a nightmare. We bought through Circuit City and they were supposed to send a technician on 3/8/10 but I was called today to tell me that they need my serial # on my TV before they can do anything and it will take 5-7 business days to order the parts they "think" they'll need. If this is a known issue...what's the hold up on the parts? As far as I can tell, it's $10 parts I can get at Radio Shack!
Reviewed March 4, 2010
I bought a Samsung LNT4069FX/XAA in August, 2009. It's dead now. It died on February 24, 2010. The screen started flickering green lines and tiles. I got no help from Samsung, because it's out of warranty. They do not care about the quality of their product, and they basically said they have thousands of products that people like, then hung up on me, because I called their product **. I would think that a $1,500 television would last more than a year and 3 months. These televisions need to be recalled and fixed.
Reviewed March 4, 2010
I bought the Samsung TV with model number LN-T4065F, on Aug 16, 2008. Last month, it started clicking when we are turning it on. It took the TV a few seconds to turn on, but as time has gone by, it takes the TV longer and longer to turn on. We are at 5 minutes now. I see that many many others have this same problem, and nothing is being done to repair it. They say that it may not be the capacitor that is the problem. Oh sure, hundreds of others have the same issue, and it's not the same thing? I am very unhappy with Samsung.
Reviewed March 4, 2010
I have a two-year old Samsung HPS4253 42" plasma that has issues with shadow burning on the left and right sides of the television. I have searched the internet and found plenty of complaints about the same issue on the same model, also tons of complaints of shadowing on all of their TV sets. I called Samsung and explained the issue to them. Their reply was there is no issue with this TV set and shadowing so they will not pay for the labor. I find this to be ridiculous. I spent $2000 for this set and this is the second time in two years that it has had a serious issue. I do not recommend this TV to anyone, nor do I recommend any Samsung product after the rude treatment I received from their customer service. I was told if I felt like I should start a class action against them, go right ahead.
Reviewed March 4, 2010
We purchased a 46" Samsung LCD TV in February 2008. On Friday, February 26, 2010, the TV made a loud "popping" sound and the screen went blank. I called Samsung and they refused to help me with the repairs, other than to call a technician for me at my own cost. I called back and spoke to their Executive Customer Relations department and was told that I was not "eligible for an accommodation" because my TV was out of warranty. I will never buy another Samsung product. We took our TV into a repair shop recommended by the company we bought the TV from, and fortunately for us, the repair only cost us $250 (bad capacitor). It is truly unfortunate that Samsung will not stand behind their products.
Reviewed March 4, 2010
TV< 46" LCD, is 19 months old. Screen suddenly turned to a psychedelic red, green, and blue. When I called Samsung for help, they told me to call an authorized repair company, which I did. Their serviceman examined the TV and said the board needed to be replaced. Cost with labor would be $962.00. I called Samsung back and asked why a TV that is only 19 months old would go bad and that I wanted it replaced. They said that because it was 6 months out of warranty they would not do anything. I asked who else I could talk to and they told me to write to the office of the president which I did. It has been one month and still no answer. Apparently Samsung TV has a very short life span.
Reviewed March 3, 2010
A week ago, my set started having the same issue as everybody else. It would simply click instead of powering on. I initially called Samsung and was given a local shop to call for repairs. I called the shop today and was told there were no notes about whether or not the repairs would be covered. This was in direct contradiction to what I was told by Samsung. After a half hour on the phone with a representative and a supervisor, I was told that even though my model number is the one affected by the manufacturer's own defect, it fell outside the authorized dates of production.
In other words, my set was made in July, 2007, and they were only covering those produced in November of that year and later. Even though my set has the same issue as the others. To me, as a previously loyal consumer, this is unacceptable and outrageous. Samsung knows about this issue and they are refusing to stand behind their own defective product. The supervisor I spoke with listened to me, but didn't do anything else, because supposedly she could not act outside the company's decision to only cover sets manufactured after November, 2007. They offered to pay for parts, ("as a one-time courtesy"), but nothing else. These repairs will end up costing me $150. Like I said, save yourself time, money and aggravation and never purchase one of their televisions. One of the worst decisions I have ever made.
Reviewed March 3, 2010
My 2-year-old Samsung TV begins clicking when attempting to turn on, gradually takes longer and longer. It was diagnosed with bad capacitors.
Reviewed March 3, 2010
I purchased a 40" Samsung TV and did a lot of research beforehand. I read very good reviews about this TV but now, I'm not sure I'll purchase another Samsung TV. I have the clicking off and on that everyone is reporting. I initially thought it was my cable box so I unhooked everything. And when I turned the TV on, it was still clicking off and on. That is when I saw I had a horizontal gray line scrolling up the screen.
I then searched the Internet and to my surprise, hundreds of people have the same problem. I called Samsung today and they are going to send a repair man out to fix it. They said that if the power supply does not fix the problem, then I'm responsible for all costs. Not happy with that but this must be the same problem that everyone else is having. And if the capacitors/power supply fixed the problem, then I'm sure it will fix mine as well. At least I'm hoping it will.
With a very limited income, I now have a TV which I do not know will last very long. In the past, I've had TVs for years and there was never any problems. The anxiety I've experienced in trying to find out how to pay for this prior to finding this website was terrible as I'm already disabled from anxiety, depression, fibromyalgia and related problems.
Reviewed March 3, 2010
I had the same problem as everyone else with my Samsung TV LN46A650. It wouldn't turn on 18 months after I gave them $1900. That's about $105/month for a television. Samsung didn't care, despite the fact that it's happening to a lot of people, so I joined this class-action lawsuit. If you're fed up, you should too.
Reviewed March 3, 2010
We too saved our money for quite some time and purchased a 46-inch LCD TV #LN-T4669F in February 2008.
In March 2009, right after the warranty expired, our blue light effect light started coming on and off by itself, then the energy-saving mode would switch by itself and now for the past week, the TV won't turn on without making a clicking noise and taking 30 seconds to a minute to come on. When I called last year, Samsung would not respond and we couldn't afford to bring it in for repair, but when we started having problems with the on/off, we had no choice but to call again. When I called yesterday, they were very helpful and said that it was probably the capacitor and would place a service call for me. If it is in fact the capacitor, then the service is covered by Samsung.
I am scheduled for service tomorrow and will let you all know what they say. $2,000.00 down the drain will be hard to take if they don't fix it, and regardless of what the problem is, it is a defective product all the way around and should be recalled. The economic damage will be $2,000.00 of our hard-earned, hard-saved money and it is gone and we are without a TV if they don't fix it.
Reviewed March 3, 2010
I purchased a LCD 22" Samsung TV from Sears on August 5th 2009 and it has never worked properly. The TV will go to the a/v setting automatically and will shut off automatically. I have had it to their repair center three times and it still is doing the same thing. On the second time after it came back still broke, they promised me to exchange the TV but it turned out to be a lie. It came back from the repair center still broke for a third time.
I purchased it at Sears in Indiana, PA and they don't have an exchange policy. The customer service center basically told me that it is the repair center's discretion whether it will be replaced. I have heard nothing from the repair center concerning my product. I have been told that they are knowledgeable of other TVs having this same problem. The model number is ln22b350f2dxza.
I would be interested in joining a class-action against Samsung if there have been similar complaints against this product. The product does have a one year factory warranty. I feel that someone has to step in and take action, as I have read too many stories on websites.
Reviewed March 2, 2010
I also bought a brand new 46" Samsung HD LCD TV exactly one year and two months ago. All of a sudden, in the middle of watching TV, the screen goes green, makes this awful noise, then shuts off. It will then "click" for about a minute and sometimes turns back on. Sometimes, it will not turn back on at all. I have called and they know they have a problem, but my model number wasn't on there.
I am now supposed to call back every day to see if my model number shows up. They obviously know that they have a problem. I would like everyone to start posting these problems on facebook/blogs/twitter until Samsung gets the picture. I spent over $1,200 on a TV that broke in a year and two months! I'm just asking them to fix my TV, not to give me a new one. Fix your broken problem, Samsung!
Reviewed March 2, 2010
I purchased a 42" LCD flat screen T.V. LNS4041dx/xaa in December of 2006, at Sears in Abeline, Texas. I also bought the extended warranty for it at a high price. In just nine short months, the main PCB video board went out. Down for a couple weeks for repair. Extended warranty just ran out two months ago and now it started getting slow to come on and occasionally losing the sound. Well, it progressed over several days and now the set will not power up, just cycles over and over clicking on and clicking off, will not power up.
I called Samsung at customer relations. I called twice in 30 minutes. The second time I got a number for Executive Customer Relations Department (big deal). The lady there finally agreed to extend my factory warranty and cover the parts but the labor would be at my expense. I would be contacted by repair service in a couple of days to let me know how much the labor would be. If there are any attorneys reading these complaints, maybe it is time for a class action law suit against Samsung.
Reviewed March 2, 2010
I purchased my Samsung 40' LCD TV (LNA4055) in September of 2008 and have noticed over the past couple of weeks that sometimes I would turn on the TV and there would be sound, but no picture. I would just turn it off and back on and it would work properly. But tonight, I came home and the TV just keep turning itself on and off again (like it was trying to reboot). There would be the chime when it "turned on" and the chime when it "turned off". This happened every few seconds with no picture or audio.
I called 800-samsung and the guy was no help at all. They did not even offer me any troubleshooting tips. I tried unplugging it and letting it set for a bit but that did not help either. Thank goodness I purchased the extended five-year warranty from HHGregg and they are sending out a local repair man on Wednesday. I cannot believe all of the threads that I have found on this subject dating back from a few years. Has Samsung addressed this issue at all? I have been an avid Samsung buyer and this has definitely made me lose faith after the tons and tons of complaints that I have read.
Reviewed March 2, 2010
14 months out of warranty, TV started clicking. Now it’s dead. Samsung customer service was no help and I’m screwed.
Reviewed March 2, 2010
I purchased a Samsung TV (Model LN52A650A1FXZA) on 09-08. First repair was 3 days after first use and the tech at that time appeared to replace a lot of the electronics inside. Stated it would have been well over $600 repair if not under warranty. Problem was TV was cycling through all the channels and turning on and off by itself.
Now (03-01-10), it is turning on and off by itself again and if I ever get a picture, it turns into vertical lines within 5 seconds or so. Ridiculous to pay a premium price for a TV (well over $2,000) and then have to pay a substantial amount each year to try and keep it running! This TV hasn't even been used for a year and a half and it's ready for its second expensive repair.
Reviewed March 2, 2010
Our 40" Samsung LCD TV began experiencing the infamous power cycling about 3 months ago at less than two years old. The problem has grown exponentially worse taking 5 to 30 minutes to turn on. My son and daughter told me they had read of the Samsung defect on the Internet. I checked it out for myself. I checked Samsung's website and it had no mention of a recall--didn't make sense with the hundreds of complaints I read. With all the hard stories I read about people contacting Samsung only to get rebuffed, and the lack of a defective recall, I decided to purchase the prescribed higher voltage capacitors and attempt the repair myself. Unfortunately, Radio Shack did not have the appropriately rated capacitors.
I tried Samsung's website for scheduling a tech service call--after which, my wife and I decided that we should not be responsible for fixing someone else's engineering error. I decided to call Samsung. I explained to the service rep that we have learned that hundreds of their LCD TVs are failing at less than two years old. Acted as though he was not aware of the problem, he said he could arrange for a service tech to repair at our cost. I told him that we are sure Samsung is aware of the LCD TVs with the defective capacitors, told him we have read hundreds of complaints on the Internet.
We asked why they have not been recalled. I asked him, "So you aren't going to fix any of your defective merchandise? You're just going to ignore your error?" I told him to to check out this site on the Internet and see for himself how many people were ticked off. I told the service rep about the class action lawsuit investigation regarding Samsung LCD TVs.
I thought he had hung up on us, but he eventually came back on the phone and said that he would arrange a free repair in one or two days. A Samsung service tech called the next morning. He said that our model had been recalled and he would come in the afternoon to fix it. He arrived and replaced two 'bulging' capacitors on the power supply board. I asked him if he was replacing with the same voltage capacitors. He said that he was replacing it with updated capacitors.
When I asked if he was busy fixing thousands of sets, he told me it was just an isolated incident in North and South Carolina. I told him I saw hundreds on the Internet all over the country. He said that the problem was due to the unreliable electric service power in the area. He never would admit that the capacitors were the wrong size. He got it fixed though. It's a shame that we had to really persist with Samsung that they were knowledgeable of the product defect before we could get it repaired at their cost rather than ours.
Reviewed March 2, 2010
I own a Samsung 40" LCD TV (Model LN40A500) that is approximately 13 or 14 months old--yes, just over warranty. I am having similar problems to others that I am reading about. My TV worked fine for just over a year then all of a sudden it started to cycle on-off-on-off-on-off etc... for about 30 seconds before it would turn on. This happened about 50% of the time for about a week, then 100% of the time for a day, then it quit. No power, no standby light, won't turn on, nothing, like it's not even plugged in (yes, I checked that as well as 50 other things).
Now, I will spare the details of my three conversations with different "technicians" but at the end of the day (March 1), I was told that the repairs would be my responsibility since I am out of my warranty period. I told Samsung that I understand my warranty expired and normally would have no problem paying to have my TV fixed but that I was pissed because this is not an isolated incident. This is a widespread, known problem that Samsung is not being responsive to and, in my case, won't even acknowledge is a problem. They told me that they are having capacitor issues on other models but my model is not on that list so the repairs are my responsibility. You think maybe you should add mine to the list?
I am not sure if mine sounds like it is the capacitor issue or the power supply issue, but Samsung should be taking care of this. One thing I do know for sure, Samsung could have fixed my TV for what $100, probably less. Well, it cost them thousands between the fact that I will never buy another Samsung product, the fact that I will tell everyone who will listen about my horrible experience and the fact that I filed a complaint with the NY State Attorney General, which I urge others to do also. Buyer beware! Buy the Sony!
Reviewed March 1, 2010
I have the same problem as most people. I have a Samsung 40" LCD TV, model #LNT4061FX/XAA that has recently began to show pink and purple dots, as well as some vertical lines. The unit also takes 3 or 4 times to turn on. I called Samsung at 1800-726-7864 and was told that it sounds like a capacitor problem. They had a tech call me in one business day and if it is the capacitor, they will cover the charge.
Reviewed March 1, 2010
I am one of the owner of 46" Samsung TV's with power needing to be turned on/off for 5 to 10 minutes. My TV was about 18 months old and Samsung told me today that there was nothing they would do to help with the problem; however, it appears that they do know that they have a problem.
Reviewed March 1, 2010
Had the same clicking issue on my 71 series, 46 inch LCD. After some research online, I called Samsung and they acknowledged the problem with the capacitors. I called Samsung again on Wed 2/26/2010 and the repair man was here today 3/1/2010. It took him 16 minutes to replace two damaged 10V capacitors with 2 new 16V capacitors. This repair was free of charge. I am pleased with how Samsung handled this issue.
Reviewed March 1, 2010
I purchased a 47 inch LCD TV in December of 2009 for approximately $1600. Last week, my wife turned it on and smoke starting coming out of the back of the set. I called Samsung and they acted like they had never heard of the problem before. Of course, the TV was no longer covered under warranty as I purchased it 14 months ago. The representative from Samsung said there was nothing she could do for me.
Now that I have read this crazy list of complaints against Samsung for what appears to be the same problem, I think we should force the issue and file a class action against them. I thought I was buying one of the best TVs from one of the best companies after researching this purchase for weeks. How wrong it appears we all were. At this point, it looks like only lawyers can help us. I have a Samsung TV that costs me $1600 and only worked for 14 months. Unacceptable.
Reviewed March 1, 2010
Two days ago, our Samsung 40" flat screen turned itself off and on, then would only turn on with a complete loss of picture. I spent a good amount of time troubleshooting online with the Geek Squad of Best Buy (who, despite our not having an extended warranty with them, were extra helpful) and also looking up the numerous Samsung posts about faulty capacitors and power supply boards. We determined our problem is most likely the capacitor issue everyone else is having.
I called Samsung late Sunday evening and was told that our model number LN40A500T was not covered in the range of other TVs having this problem, but the woman assisting me confirmed that it sounded like the same issue. As she was not authorized to extend our warranty (which expired three months ago), she gave me the number to the Executive Customer Relations Department: 800-522-7341, and suggested I call them Monday to see what could be done.
I just got off the phone with them, and was pleasantly surprised at how easy an experience it was. The representative reviewed the notes in my transaction on Sunday, saw that the issue was probably the capacitors, acknowledged that I was out of warranty and out of the production date range of automatic repairs they were doing, and immediately said that he would extend my warranty (to include part and labor) for another month and get me a service appointment to repair the TV for free.
I am not sure if the previous attempts by other people for these problems has signaled a change in how Samsung is handling their service, but my experience was 100% positive. They were professional, prompt and it was no hassle at all. I had been prepared for a fight! I will give you an update if anything goes wrong with the service at the end of this transaction, but I highly encourage you to call Samsung first. If you get trouble at the first end 1.800.726.7864, ask to speak to someone in the Executive Customer Relations Dept. Don't give up on Samsung until they have not fulfilled your request!
Reviewed March 1, 2010
My 32" 720 LCD worked fine for 1 1/2 years, and was only used for 100 hours. All of a sudden a 1/2 wide horizontal bar of colored dots appeared at the top portion of the screen. Then another at the bottom soon after. The 1-inch bar appeared in the center of the screen. It seems like I will be wasting my time calling Samsung since I had a one year warranty. This cost me $600 dollars, the current value is at $350.
Reviewed March 1, 2010
I bought a Samsung LED rear projection TV in 2006 for $1,500.00 plus tax. It will cost $600.00 to repair it as the power panel is defective. I did a search on the web on complaints on different brands of TVs and find that all these new LEDs are having problems. My TV repairman told me none of them were any good and the technology wasn't there yet to have stopped making the tube TVs and only making the LEDs for consumers. I want the old fashioned TV's back. You know the ones that last for 20 years!
Reviewed Feb. 28, 2010
I am having the same problem as many with Samsung TVs. We purchased a 46" LCD about 2 years ago. The problem started with a clicking on and off noise and now takes 2 minutes to turn on. It is getting worse. I read several of the posts here and called Samsung. I explained the problem and said, this is a widespread problem with faulty capacitors, a problem Samsung will send a technician to fix the problem at no charge. She put me on hold for a minute and said she would call a technician and, if it is a capacitor problem, it would be repaired at no charge. Thanks for all the posts. I'll let you know.
Reviewed Feb. 28, 2010
Our 52 inch Samsung LCD TV began "clicking" when turning on about a week ago. At first I thought it was a remote control problem but I did a quick google search and found multiple websites describing my same problem. I called and spoke with a customer service representative, Vanessa. After putting me on hold for a short time, she came back on the line and told me that they were putting in a service request and that I would be contacted by the service center within the next 2-3 business days. She gave me a transaction #. She said that if the problem turns out not to be the capacitor problem, then we will be responsible for the repair costs. However, if it is the capacitor, then the repair will be covered. I will update this site when the repair is actually done.
Reviewed Feb. 28, 2010
I bought a TV a little over a year ago and today I woke up and my TV won't turn on. I called Samsung and informed them of the situation. I was told that they are having some issues with some of their LCD TV's and that my problem sounded like one of them. I was told that a repair rep would contact me. I called back because I wanted to know if someone could come out before two days because this is the only TV I own and I can't afford to buy another one. When I called back, another rep told me that if the rep comes out and the issue was not covered by the repairs that they were doing on, I would have to pay for the consultation and the repairs. I explained that I don't think that is fair, that my TV was a little over a year and I paid $699 plus tax for this TV.
And now a little over a year, I can't even watch it and now "you are telling me that I would have to pay more money just to watch my TV". They told me that is the way it was. I told them I bought a 20" TV for $78 that I had for seven years and even when I gave it away, it was still working and it is still working and that was an off brand TV. They said they understand but that is their policy. And their customer service reps are the worst. They are as nasty as can be. I though Samsung was a reputable brand but now I am starting to regret praising their product and recommending to all the people that I did to buy it.
I remember when you could buy a TV and it would last forever. It seems like these days, you might as well buy the cheap off brand because they seem to be lasting longer than the well known brands. I think after this experience, I will go back to the off brands and save some money. Just an FYI ,anyone else that's having the same issue, you can go to the Consumer Protection web site and file a government complaint against this company. The more complaints they get, maybe they will force this company to do a recall or repair these TVs for free.
Reviewed Feb. 28, 2010
Similar to many other people, I bought a 46 inch Samsung flat panel TV just over 2 years ago which now has purple spots and clicks on and off. After initially saying the repair would be covered, Samsung is now saying the repair will not be covered because the manufacturing date is a couple months before October 2007. The TV is getting worse by the week. The manufacturing date should be irrelevant to the consumer. This is not the type of customer service I expect from Samsung.
Reviewed Feb. 27, 2010
I currently have a Samsung 40" LNS4041DX and it keeps clicking on and off but never gets a signal and turns on. I've been reading up around the net and apparently, this is a known problem with back capacitors on the power supply board. I called Samsung and they won't acknowledge that there is a problem. The rep had the nerve to tell me that all TVs made today are only supposed to last 3-5 years and that I should have purchased a warranty and now I would have to pay for the repair.
Reviewed Feb. 27, 2010
This morning my TV wouldn't turn on. Red LED is illuminated but there is no response from the power button. It's a Model - LN32A330J1DXZA Version - CK02 and the purchase date was 8/8/2008. Of course, it's out of warranty and Samsung told me to call and pay for repair. After some internet searching, pages upon pages of this exact issue turned up all pointing to faulty Samwha brand power supply capacitors. I opened the TV, found the bad cap and replaced it. It works fine right now without any help from Samsung. They need to own up to the problem and take care of it. I am expecting another capacitor to go bad and having to fix it again. Samsung needs to recall these TVs.
Reviewed Feb. 27, 2010
I purchased a 52" Samsung LCD TV on 3/1/08. In fall of 2009, the TV started making clicking sound and as of 2/26/10, it does not work anymore. Television will not come on and has been making clicking noise a full 24+ hours now.
Reviewed Feb. 27, 2010
I have a Samsung Plasma TV. I write to complain about Samsung Turkey. They have taken my Plasma 42'' for repair about 70 days ago, and they have not repaired it. They cannot tell how long the repair will last. Service number is out of service. Consumer Relations took note and did nothing. There are many complaints similar in Turkey as I can see from some websites. No picture. Please help me on what I can do. I am cross with Samsung.
Reviewed Feb. 27, 2010
I have a 40-inch Samsung LCD TV that died after about 20 months. About 6 months ago, it started powering up with pink and purple dots on the screen. Then it started taking a few minutes to come while cycling on and off a number of times. Before it died, the TV was taking 15 minutes to come on. Shadows were appearing throughout the screen and vertical lines started appearing. Then on its last breath, it started shrieking like a smoke alarm. Service came out indicating it needed a new board, but were never able to obtain the part as it was on backlog for over 5 months. I am extremely disappointed and will never buy or recommend a Samsung product to anyone! Just a waste of $1300 dollars.
Reviewed Feb. 27, 2010
We purchased a Samsung TV from Wal-Mart about 18 months ago. About 2 months ago, it started taking longer and longer to turn on. It kept on clicking trying to power up. I called Samsung 2 days ago when the TV would not turn on at all. They told me my TV was not under any warranty, but they would send out a tech at my cost. The closest tech to me is a 2 hr. drive and in a different state. As of tonight, the TV just keeps clicking off and on. I'm sure the TV will be in the trash by the end of the weekend and we will be shopping for a different more reliable brand TV.
Reviewed Feb. 26, 2010
Our plama TV is two years old. It is now turning off and making clicking noise. We called Samsung and they said they would not fix the problem because we have a plasma and the other complaints are LCD.
Reviewed Feb. 26, 2010
So I purchased a Samsung TV that seems to have the same problem as other Samsung TVs. It now takes about 20 minutes to power up. Ridiculous! Who wants to wait 20 minutes for their TV to turn on? Then when it does finally turn on, pink or white lines and dots appear, so I must turn it off again and wait again. So I called Samsung knowing my TV was out of warranty, however, they promised that it would be fixed at no charge to me through a local company. The local company contacted me and informed me that my model/year is not covered even though it has the same problem as other TV from another year. However, my actual model has been said to be covered. I cannot afford to fix this problem as I paid almost $3000 for the TV. It aggravated me very much. I will no longer purchase products from Samsung and will spread the word.
Reviewed Feb. 26, 2010
We have a Samsung LNT4061FX/Xaa model number that we bought just 2 and a half years ago. It is having the same problem reported by so many others. We called Samsung 3 days ago and I specifically asked if others had had similar problems with the clicking and the pastel lines on the screen when it came on. Now, it won't even turn on or off. After two days, I called the company listed on the work order, and they said, they had referred it back to the regional office because they were too busy. This company was in the same town as where I live. I explained to the technician that I talked about the problem and he said it sounded like a bad capacitor on a power supply. He suggested I call Samsung back and find out if our model is covered under the capacitor recall (so apparently some models are, don't know which ones).
Meanwhile, I checked online at Samsung regarding my order and found out that my order was re-assigned to a repair company in Garden Grove. Garden Grove is 100 miles from my home! No way am I paying someone to drive 100 miles to our home. I called back Samsung and the customer service agent checked for me, let me on hold for a long time. She came back and told me that our model was not covered under the warranty. I then asked about the ridiculous assignment of Garden Grove.
She said that we were "free to use someone in our own area" since we are no longer covered under our warranty. I told her to cancel the order and that I would not ever be buying a Samsung again. I also told her that I am going to tell as many people as I can about this product and she might want to go to consumeraffairs.com to check out how prevalent this problem is. Ridiculous! We are so disappointed. We researched for a long time before buying this product. My advice, just don't buy from this company. Will need to pay for the repairs or buy a new TV.
Reviewed Feb. 26, 2010
Whoa. I called Samsung back. Second CSR says first CSR was incorrect. My set was built in March 2007. Samsung only repairing units "built from October 2007 to June 2008." When and if you call Samsung be sure this is clearly understood. They can tell build date from serial number. This is an obvious attempt to successfully avoid responsibility to the consumer. I'm sure the same power supply unit is used in my TV as the units being repaired at no cost. Nothing with the name Samsung or owned by Samsung will enter my house again. And they get away with it. And do yourself a favor for the record, videotape the problem for future reference. Simply note the date and time and person taking the video.
Reviewed Feb. 26, 2010
I brought my Samsung 720p HDTV in for streaks on the screen. It's 31 days out of warranty. Atlanta service repair station calls will not honor warranty. TV cost $600. They want $1000 to repair unit. What is wrong with this picture? They will not honor warranty for one month out of warranty. I called the customer service of Samsung, and since, I was frustrated. They hung up on me, since I didn't have the model number on the back of the TV.
Why would I want to pay $1000 for a repair worth $600 for something 31 days out of warranty. Where is the customer service? The damage is you lost another customer. No one is going to buy foreign-made products if this is customer service. Samsung gets in line behind Toyota. You are next for popularity contest here.
Reviewed Feb. 25, 2010
I will try to be as brief as possible. I purchased Samsung 40" LCD HDTV model #LNT4065F on Dec. 26, 2007 from Amazon. The problem began 2 or 3 months ago (TV took a long time to turn on and would not shut off). The screen periodically also had multiple white dots. Earlier this week, I needed to unplug the TV because it was turning itself on and off. Later that day, after plugging back in, I found that the TV would not turn on. I read information (on this website) to call Samsung Customer Sevice to have their service rep diagnose the problem (free if it involves the capacitors). I spoke with Eliza, CSR, on 2/22/10. She told me to expect a call from a rep within 2 days.
I called back on 2/24. I spoke with Paula, CSR, I explained I never received a return call. She gave her manager Destino's information, told he was "walking information to Triage Dept." and that I should receive a call that evening. The repair was assigned to Sasco Elec. She advised that I phone them directly if no return call by the following morning. Again, no contact from Samsung so I called Sasco. I spoke with a man who said my house was called prior the day. He claimed no answer and no alternate phone number. I asked him why no message was left on my voicemail. No answer to that question. I called Samsung again and spoke with Rochelle, customer service manager, and discussed Samsung's ongoing lack of help/response. She transferred me to Samsung's Executive Customer Relations Dept (Escalated Care).
I spoke with Keshera (lengthy conversation). I told her I'm tired of the situation and wanted the TV repaired the next morning. I was told no reps were available for one full week. I told her it was unacceptable and then asked to speak with a manager. After being put on hold for several minutes, she then returned and offered me a $50 Best Buy Gift Card if I would wait the week for service. I again said unacceptable. I ended the conversation after being told nothing else she or anyone else could to do to resolve problem (I heard people laughing in the background and asked her who else was listening to the conversation, she said no one). I did not find anything humorous about their horrible customer service and Samsung selling me a $1400.00 piece of junk. Samsung needs to show responsibility and correct this problem. Thank you in advance for any help in this matter.
Reviewed Feb. 25, 2010
Bought a Samsung hlp5063wx 50" rear projection TV back in 2004 or 2005. It was soon thereafter that its first bulb went out. Probably, around 6 months, 7 months or so later, another bulb went out. This happened 2 more times and the warranty service tech called Samsung and told them it was more than lamps. They sent a full light engine to be replaced. Fast forward 8 months - bulb went out again. Fast forward again today, 2/25/10, another bulb and our warranty service says, they no longer can pay for the bulbs because since Circuit City's warranty service was taken over by another entity. Their terms are now different. How convenient, right? So now I called Samsung to see how well they backed their products. Well, they don't back them at all. I got no where with Customer Service. Can someone please help? We have spent $199.00 for the first warranty and around 300.00 for the second one. Overall, we have been without this TV for well over 8 weeks in all.
Reviewed Feb. 25, 2010
In June, I bought a Samsung X460-44G laptop for about $1,300 and it included a 1-year warranty. On December 17th, I submitted my laptop for repair because the keys were malfunctioning. I got a call saying the latch in the back of the laptop was damaged but my warranty would cover the cost to repair the damages, despite my 1-year parts warranty. Both Samsung and UPS denied responsibility. The issue finally got forwarded to the Executive Repair Center a month of dispute later where I spoke with 10 different associates, all of whom informed me I will be given an exchange for my damaged laptop. None of my programs and files would be recovered from my previous laptop though.
Weeks later, I have not heard from any ERC members nor received any laptop. I called them back and I was told that not only did they not carry my laptop, but Samsung did not have any laptops in their inventory at all. They offered to refund my laptop if I still had a receipt. Otherwise, I will receive the market value which was nearly $300 less than what I paid.
If this is an example of Samsung's introduction of their mobile computing to the US market, I suggest all consumers to stay away from their products. Not only are the laptops not meant to last, but there is a clear lack of customer service and organization. You will rarely hear back from the associates and would have to hound the ERC phone line to get any update on your claim status. Should anything happen to your product, you can bid farewell to all your programs and files, along with hours of your life spent being put on hold.
Reviewed Feb. 25, 2010
I purchased my 46" series 6 LCD TV from Circuit City, in August 2008. Circuit City delivered the wrong product, sending me a series 5 instead. I did not discover this switch until November 2008, when I started having an issue with my TV, and called for repair. Fortunately, Circuit City was still around, and I was able to convince them to come and swap out my TV for the correct version. I thought that my warranty would be effective starting in November, since that was when I took delivery of the Series 6 TV. That was a poor assumption on my part. In October 2009, about 1 year later, I was watching TV when the screen suddenly went black. I then heard a clicking noise, as if the TV was trying to turn itself back on. It would fail, and then click again to try and turn itself off. The clicking would only stop, if I unplugged the back of the television. Once plugging it back in, it would successfully turn on, but the picture would only last about an hour, before the screen would again black out, and the clicking would continue.
I opened a service ticket, and was told I was no longer under warranty. Given the Circuit City mishap, I argued with Samsung, and they offered me a courtesy extension through November. My repair would be covered. The technician came out, replaced the main board, and the TV seemed to be in fine working order once again.
That is, until February 12, 2010. That evening, the same thing happened as in October 2009, just a few months prior. I found that if I unplugged the TV overnight, and then plugged it again the next day, I would get up to 2 hours of viewing time, before the black screen and clicking would come back. I called Samsung and they said "if it's the capacitor, then it's covered. If not, then you have to pay for the repair and parts". I explained that this was the second time that this issue had occurred, and that if the technician didn't fix it correctly the first time, I should have to pay for the repair. Especially since the first time he came out, I was under warranty. Not to mention, I didn't even know what a capacitor was! After much debate, they extended my warranty again to cover any repair necessary for this visit.
The technician came back to my house (the same guy who repaired it the first time), this past Tuesday, February 23rd. I asked about the capacitor and he said that wasn't the problem. He again replaced the main board, and told me that if anything happens again, to call his cell directly. Well, last night, the TV went out again, clicking and all. I called the technician, and sent him a video of the TV clicking and he agreed to return, but not until next Tuesday. I called Samsung this morning and reported the repeating problem.
I explained that it's clear the technician, kind as he has been, is not fixing the cause of the problem. Whatever he's doing is just a temporary fix, but it's not solving the cause. They said that if the technician comes back and deems the TV irreparable, they'd give me a pro-rated refund, but they wouldn't replace the TV for me, since I was out of the normal warranty. I asked about the extension they granted me, and they said that an extension didn't cover replacements, just repairs.
Needless to say, I'm furious. The TV is still currently not working. I am awaiting the 3rd visit by the technician. I have been reading the other complaints on this site, and have been scouring the internet all morning looking for a class action suit. I seem to have found one, and I encourage all of you with issues, to contact this law firm. Samsung should not be able to get away with this.
Samsung TV Company Information
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- 1938
- Country:
- Korea South
- Website:
- www.samsung.com