Samsung TV Reviews
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About Samsung TV
Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.
- High-quality picture and sound
- User-friendly interface
- Good customer support response
- Frequent power issues reported
- High repair costs after warranty
Samsung TV Reviews
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Reviewed July 13, 2010
I need to update my filing please:
I did not take the offer. I felt that if Samsung was willing to lose their future business, my customer loyalty and their reputation with me for $100 then I would need to contact my attorney. I could not believe that a multi-billion dollar company was trying to squeeze me for $100 over their defective product. It just felt cheap and sleazy frankly.
I will be filing suit against both Samsung and Best Buy for this problem which really shouldn't have gotten this far. The name "Samsung" and "customer service" are mutually exclusive terms, in my opinion.
Reviewed July 13, 2010
I, like countless others, have been reading about, "have a defective Samsung LCD TV." Mine is a 46" model LN-T4661F S and it is now having difficulty turning on. My symptoms are exactly as many others have described, and I now realize that my TV will soon quit functioning. Samsung has a completely defective product line and has likely known about this for some time. Consumers should be reimbursed!
Reviewed July 13, 2010
I purchased a Samsung flat panel T.V. ; 32" LN32A540P2D; only 2 years ago. Within the last few weeks, it has developed a periodic, loud 'buz' on every channel. I've switched out cable boxes twice, plugged it directly into the wall, (no power strip) and I still get the 'buz'. Calling Samsung Customer Service did nothing for me except to try and set up a repair with a local shop. I will never purchase another Samsung product!
Reviewed July 13, 2010
I purchased a Samsung TV HLR 5067 WAX/AXAA DLP. It has never worked right. It always takes forever to turn on, and sometimes, it turns itself off. Also, the screen is blurred, and some of the time, you can't even see a thing. I called Samsung, and they told me to unplug it then plug it back in. Sometimes that works, and sometimes, it doesn't. Why would you have to do that at all?!
This TV is in a guest room, so it isn't used much. When this happens, I get frustrated, and I call them only to have them drop my call or transfer me around. Then I just say forget it. Well now, we have a family staying with us, and again, I have to deal with this TV.
Samsung is the worst to deal with; they can't find where I have ever called about this problem. They said they have never heard of this before, and now, they said it's out of warranty and there isn't anything they can do. Well, this is what I can do. I can never purchase their products again and tell everyone I can about the service or lack of it from their company. This was an expensive TV, and it's like new. But I don't know what else to do but throw it out.
Reviewed July 13, 2010
Thanks for your posts everyone. I realize now that I have suffered the same problems as leagues of other Samsung owners. I purchased a Samsung LNT5265F in June of 2007 to operate at the center of my home theater. For 2 years, it worked beautifully. About 6 - 8 months ago, I started experiencing the same on/off woes that others are describing. The TV went from a 1-2 minute power-up lag replete with clicks and Samsung start-up tones, leading to white, blue, or pink pixels stuck on screen, to a 12-hour on/off fiasco.
Finally, the TV has croaked, on/off cycling but never turning on for a day at a time. It forced me to unplug the set to stop the annoying (and misleading) start up tone. I too have recommended this and other Samsung TVs to friends and family. Now I am embarrassed. I assume this is the capacitor issue. And I think Samsung needs to formally address this manufacturer defect. I emailed Samsung service. The recommended authorized service centers all have terrible reviews on Yelp. I am nervous to be needlessly taken for $500. Has anyone else had success replacing the capacitors themselves? Thanks.
Reviewed July 12, 2010
A local authorized repair shop has told me that the display is finished and needs to be replaced entirely, at a cost over over $1000.
When I called Samsung 1-800 "Customer Support" to discuss this situation with them, the customer service rep took a very cold and condescending attitude towards me in terms of taking some responsibility for this unacceptable product performance, stating that it was simply out of warranty and she was "sorry" for the inconvenience. I explained my situation, and how I purchased a top-of-the line product from what I thought was a top-of-the line manufacturer to avoid precisely this sort of product performance, but the agent was completely disinterested.
I told her flat out that such a position was simply unacceptable, and I assured her that I would never purchase another Samsung product again.
I hope anyone reading this comes to the same conclusion.
Reviewed July 12, 2010
Like many other person who have purchased a Samsung LCD flat screen TV recently, I'm having the dreaded purple spots appear on my screen and waiting 5-7 minutes for the TV to power up. I have bought two of these sets and would like Samsung to step up to the plate and repair the problem set.
Reviewed July 11, 2010
Purchased a 61-inch TV. I’m having the same problem—TV turns off and I hear several clicks as it tries to turn on. I spent over 2300 hundreds dollar on this. And it’s still not fixed.
Reviewed July 11, 2010
I bought a 50" Samsung DLP TV from wal mart. Approximately a year after I purchased, the TV I began having to wait longer and longer when I attempted to turn it on. I can also hear a loud clicking sound. After doing a little research on the web, I learned this is not new to Samsung TV's. Samsung has agreed to fix some models but my serial no. is not included.
Reviewed July 11, 2010
I'm having the same problem with the timer light blinking and the clicking noise but the TVnever comes on, even after 3 hrs. I emailed Samsung today hoping I could get a one time free repair that a few of you lucky ones got, but they replied to me within 2 hrs telling me it is a power supply problem. I should unplug the TV & plug it back in again. I tried it and it doesn't work. They also noted, "it is not a common problem among their TVs." Do they need I email them the proof? Their nearest service center is in Arizona! I live in CA! I took the cover off & didn't find any "bulged" or "blown" capacitors. Should I still replace them & pray they work or call for TV repair?
Reviewed July 10, 2010
I noticed about two weeks ago that my Samsung LCD TV started taking longer to turn on and I would hear multiple clicking sounds. I went on the web and found many people with the same problem. There was a posting from July 9th and he called Samsung and is having the problem fixed for free. So I called them today and they are going to repair this problem for free only once. Hopefully, I will not have this problem again.
I paid over $2000.00 for my 46" LCD TV which I bought just over two years ago. I am not sure if I would buy a Samsung TV again, but if I can get several more years out of my soon to be repaired TV then I would consider another Samsung. For those who contacted Samsung in the past and was told that you have to pay for the repair yourself, I would now give them a call. You can reach Samsung, U.S.A. at 1-800-726-7864. You will need your model number and serial number.
Reviewed July 9, 2010
I had the problem with my Samsung TV not powering up and only clicking. I purchased it in 2008 and problem started in 2010. I called Samsung and explained the deal. They offered a one time repair at no charge. I think that is the right way to do business. I am proud of the way they handled my problem and will definitely look at Samsung for all of my electronics needs. Way to man up Samsung! Thanks.
Reviewed July 9, 2010
Well to start off, I bought a 61" DLP Samsung TV on 12/15/07. Everything was good until 9/23/09. The picture would go all kinds of colors. I called Samsung. At first they wouldn’t do anything for me. I had to call like 3 times before I got some that would help me. They sent me to a repair guy. He said there was nothing wrong with the TV.
To make a long story short, these are the dates they had my TV 9/23/09, 9/28/09, 11/4/09, 12/16/09, and 2/22/10. So finally, I asked Samsung to send my TV somewhere else and they did. The TV got fixed. They fixed it on 3/16/10. Well its 7/7/10 and now my TV will go black. I have sounds but no picture and I can't change the input or bring up the menu, nothing. I have to shut the TV off and just keep turning it off and on till the picture is back. So, I put it on DVD so I could see if it would do it on that and it did. So, I called Samsung and they wouldn’t do anything for me even though the TV is only 3 yrs old. We gave $2,000.00 for it and now it’s worthless to me.
I will never buy a Samsung ever. I went to go look at new TV's and I told the salesman right off don't even show me a Samsung because it will be a waste of your time. I will never buy a Samsung, it’s junk and I did let Samsung know that and more!
Reviewed July 8, 2010
This is my second post about Samsucks TVs. I purchased 2 units within the 6-month period, one a 46" and the other a 40" both top of the line at the time in 2007. About a year ago, my TOC (touch of class), yeah right, started the not turning on clicking noise and took 15 or 20 minutes to turn on. Now, my second started the same 2 days ago but takes longer than the other one to come on.
I guess I'm here again just to vent and let any lawyer know that I'm in for a class action against Samsung. As I said in my last post about 6 months ago, I don't even consider any Samsung product when looking for any kind of electronics. I bought a washer/dryer recently, thinking of a new refrigerator now, but won't even look at any Samsung item. So I guess, this is just my way of getting back at Samsucks. My neighbor just bought a complete package of new kitchen and laundry products probably about $10,000.00 worth of nice stuff and I convinced them not to consider Samsung and you know that they listened and didn't. Oh. the power of a good word.
Reviewed July 8, 2010
First, I had to send in the Samsung DVD sound system. I paid $160.00 and had to return it three times and it still does not work right. Now, the TV screen will not stay on, it just keeps clicking "trying" to turn on. It just went out completely and will not light up at all.
Reviewed July 8, 2010
Many people are facing a black screen and TV repair bills as soon as 3 months after purchase due to poorly engineered power on circuits. These are basically the same failures from 70's to current TVs that use super-cheap capacitors to boot up and commonly fail. The worst problem is the Samsung customer service who will supposedly have it replaced "for free" (the 10 cent part) but only by their one authorized vendor at a substantial $$$ service charge. Buyer beware.
Reviewed July 7, 2010
I bought a Samsung DLP in 2004. Within 30 days, the TV went out. I took it back to the store and got another new one. Within 3 months, that TV went out, and unfortunately, I wasn't able to replace it as it is beyond the store's 30 day policy. We had it fixed under the 1 year warranty that comes with the TV upon purchasing. We were able to and decided that the 5 year warranty was needed, so we purchased it. After fixing it up, we had a couple of good years. We had no problems with the TV.
In about 2007, the bulb was going out, so we contacted the warranty department and had it fixed. Within the month, it went out again. They fixed something different and about 5 to 6 months later, it went out another few times (3). We called to find out why they kept replacing the parts on the TV rather than the TV itself. They gave us some ** excuse. The warranty reads that if they replace a part more than a couple of times, they'll replace the TV. Well, to make a long story short, we bought the TV from Circuit City, and when they went out of business, a warranty company took over that area. Needless to say, we kept fantastic records, but the new warranty company didn't have anything beyond about 6 months.
They came and fixed it a year and a half ago. The warranty expired May 2009, and now, I'm having the same problems. I need to replace this TV now as I know it's been nothing but a problem since I got it, but I won't buy a Samsung or a warranty again.
Reviewed July 7, 2010
I purchased a Samsung HDTV in August of 2007, model LNT4665F 46" and the picture was beautiful. It was everything I ever wanted in a high definition TV. But at the end of June 2010, the picture gradually began to take longer and longer to come on. By June 28th, the picture died completely. All that would happen is the power switch would click on and off, with no picture. So I traveled the internet in search of a possible answer and sure enough, I found dozens of forums regarding various models of Samsung HDTVs with the same problem as mine. There were literally hundreds of people around the world that shelled out on the average $300-$1,000 to have their TV's repaired. Others just junked them.
But, it was when I went to YouTube that I found the definitive answer. It appears that Samsung had put in the wrong size capacitors on one of their circuit boards. Where there should have been 25 volt capacitors, they were only 10 volts. I viewed a small handful of videos showing what the burned out ones looked like (cone shaped at the end, where the good ones were flat). These videos also showed how easy it was to fix the problem. I then opened up the back of my TV and there they were. I had 3 of 7 of these capacitors that were burned out.
So I went on the internet and found an electronics store that sold them for $.35 each. I purchased them and by watching one of the videos, using a soldering gun, some solder and never having soldered anything before. I attempted to take out the bad 10 volt capacitors and replace them with the new 25 volt ones. After about 20 minutes, I did it. I prayed that this was the answer to my prayers. So I screwed the TV back together, plugged it in and sure enough, it worked like a charm. And today I have a my HDTV working perfectly once again.
For whatever reason, putting in the wrong voltage capacitors was a definite mistake. There is no reason that I can think of as to why they would do this. It is just a difference in the voltage of the capacitors that caused this problem. There were over 90,000 people who viewed just one of these YouTube videos. That leads me to believe that there could be hundreds of thousands of people around the world that have run into the same problem. Shame on you Samsung for causing such havoc for so many people. A simple adjustment could have saved your reputation, which I'm sure right now has gone way down!
Reviewed July 5, 2010
Samsung LN52A550P3FXZA TV will not come on or light up. It just clicks. I am reporting for a friend who owns the TV and will be making the repairs after I see it. After seeing many others with similar problems and reading some posts, I just wanted to clarify some things. Mainly about the Japanese parts and the TV being made in Mexico. Just because the TV was built or assembled in Mexico does not mean the parts were. The quality depends on the manufacturing. I would prefer "made in USA", but that's not always possible. From what I have read that actually makes sense from people that have repaired this problem is the engineering of the power supply and parts used.
As many people know, many things as well as electronics are not engineered or designed to last or for longevity anymore, but for dollars. Caps are usually the first to go especially if they are undersized. Whether it is made in Japan or Mexico, if it's overloaded, it will fail sooner. If it has the right ones, they last longer. The TV was most likely designed in Japan and the origin of the problem. That does not mean that all things from Japan are poorly designed or made and vice-versa.
Reviewed July 5, 2010
Samsung LN52A550P3FXZA TV will not come on or light up. It just clicks. I am reporting for a friend who owns the TV and will be making the repairs after I see it. After I saw many others with similar problems and reading some post, I just wanted to clarify some things. This is mainly about the Japanese parts and the TV being made in Mexico. Just because the TV was built or assembled in Mexico does not mean the parts were and the quality depends on the manufacturing. I would prefer made in USA but that's not always possible. From what I have read, that actually makes sense from people that have repaired it. This problem is the engineering of the power supply and parts used.
As many people know, many things as well as electronics are not engineered or designed to last or for longevity anymore but for bottom line, dollars. Caps are usually the first to go especially if they are undersized. Whether it is made in Japan or Mexico if is overloaded, it will fail sooner. If it has the right ones, they last longer. The TV was most likely designed in Japan and the origin of the problem. That does not mean that all things from Japan are poorly designed or made and vice-versa.
Reviewed July 5, 2010
I bought a 40-inch Samsung HD LCD TV about 3 years ago. The TV started taking a long time to turn on. It started off taking a minute, then two, five and eight. I looked online and found that this to be a common problem. I called Samsung and they said that it was not under warranty, so they could not help other than suggest a repairman at my cost. From reading online, this seems to be a huge problem. I called a local repairman and he said that he fixes 3 of these a week. It seems like a known issue that Samsung should address.
The TV is taking a long time to turn on. From reading online, it appears that it will eventually stop turning on all together. I paid around $1,400 for this TV.
Reviewed July 5, 2010
I am also a victim of the shoddy Samsung TV technology. My TV isn't clicking, but we have 3 lines going across it and from what I understand, the TV is dying. I don't want to pay hundreds of dollars for a TV I spent $1300, only 2 years ago (and of course, now out of warranty). Does anyone have any information about a class action lawsuit or how to get one started? I am appalled at the number of complaints on this website and Samsung should not be able to get away with this.
Reviewed July 5, 2010
My Samsung TV is 18 months old and I am experiencing the same problem as thousands of others. The TV will not come on and only clicks and pops. I have read many forums that suggest it is the capacitors. Samsung is denying any responsibility since I did not purchase an extended warranty. $1,600 dollars for 18 months of use and now it is junk! I think they should be renamed "Shamsung". They have ripped me off by using inferior parts and not admitting that there is a problem.
Reviewed July 5, 2010
LCD does not turn on. Spent $2000 for this TV and it last for 3 years. I see that this problem is persistent from all the complaints on the internet. There should be a recall to fix all of these problems, including those out of warranty.
Reviewed July 3, 2010
Like many comments here, our TV started clicking/popping after trying to turn it on. It started with about 4 clicks and then went to about 20 clicks each time we attempted to turn it on. I found instructions and a video on how to repair this problem on the internet. My husband followed the instructions and it works like a charm, no more clicking.
Reviewed July 1, 2010
I will join the thousands of consumers with my complaint about my Samsung 40" LCD HD TV, model # LNS4041FX/XAA. Starting out, it takes a long time for the picture to come on. Then, it went off completely and the clicking started. I went online to SamsungTVService.com and entered my zip code for the closest repair.
I received a call the next day, saying he could come out and replace the power supply for $250. I told him about all the complaints on this website, and he said the new boards have the same small capacitors as the original. He swaps those out with larger ones made in Japan in front of me and said he would give me a 1 year warranty on the power board. So, I had him come out (same day). He did exactly as stated,; removed the small parts that came on the new board and replaced them with larger ones made in Japan. He then gave me a written 1 year warranty.
The TV works fine. You could tell he knew what he was doing. He also explained why the problem occurred. He told me to look at the fine print on back of the TV, and sure enough, it was made in Mexico. It had cheaper parts. The company has a website, TVrepairfreeEstimate.com, and the website also states they that only use parts made in Japan. I will never make another purchase of this value without checking where the product is manufactured. I hope this helps others.
Reviewed July 1, 2010
We bought a $1500 Samsung LCD TV. Now 4 months outside the 1 year warranty, the TV is turning on and off by itself. From the looks of several comments online, this is a major complaint of several customers concerning the power supply going bad. If Samsung knows this is an issue with its TVs, why do they not fix them? This is the most expensive TV we have ever bought and now, it is going to cost at least $300.00 to fix. I have had Walmart brand of TVs last longer than this. I'm so disappointed in Samsung!
Reviewed June 30, 2010
My 32" LCD Samsung TV was stolen from their docks before it ever left Nashville and they never told me until they were en route to SLC. The driver told me it was missing and when I called the sales rep, he said that he had heard that it was stolen. Then when I filed a claim they only want to pay $78.00 as a replacement cost. I have no TV and no recourse.
Reviewed June 30, 2010
I have a Samsung 46" LCD TV that just went out of warranty. 40 or so vertical lines are running down the right side; sometimes it turns black which would be better than colored lines. I can't wait until I have a problem turning it on. I will never buy Samsung again.
Reviewed June 30, 2010
I purchased a 42 inch LCD TV 3 years ago and 3 weeks ago, it started taking longer and longer to turn on until it does not turn on at all anymore, just clicks and clicks. The same problem so many people are having and Samsung does not want to take responsibility. They were not helpful on the phone and gave me the name of a tech who has yet to call me back after I have called them three times. I even took time off of work to be home to meet them and they never showed. I will never buy a Samsung product again and I suggest you don't either. Loss of $1,500 of hard earned money for a TV that worked for only 3 years... and faced with buying another TV now as I can get no help.
Reviewed June 30, 2010
I own a 52" LCD Samsung that I purchased almost 2 years ago to the day in which it no longer turns on and makes only a clicking noise as many others have experienced. I researched what the issue could be and came across this thread immediately. I wasn't too optimistic after reading some of the experiences others had already gone through. I called Samsung anyway; and after hardly any wait, I had a live operator on the other line. I explained my issue and she stated that Samsung will fix the issue if it's the capacitor, then it’s free of charge for the first occurrence only. She informed me that a repair company would be contacting me within 48 hours to confirm the best time for them to fix. The local company called as scheduled, ordered the specific part, and came out within five days (weekend included) and spent about 15 minutes to replace. To my amazement, based on the feedback from others on this thread, my TV is now functioning properly. The overall process couldn't have been any smoother and I am once again a happy customer--until it breaks again and I have to actually pay for the repair.
Reviewed June 30, 2010
Follow-up to my earlier comments: I phoned Samsung on their 1800-Samsung number, got straight through to a live person. I told her the problem with the TV clicking and not turning on. My TV is 2 years old so it’s out of warranty. She said they would make a one-time repair for free if the problem is the capacitor. They will be sending out a technician within the next few days. I must say that I can't fault them in this instance. I did not have to haggle or beg them to fix this problem, they were very eager to help. If you are still looking for a fix for the same problem, I encourage you to call them and see if you can get yours fixed, too. Good luck to you all and thanks to the people who posted this information.
Reviewed June 29, 2010
I, too, have a Samsung 52" LCD TV, bought 2 years ago, that keeps clicking, and won't turn on, until it has done this 4 times. It started out doing it twice, and obviously it is getting to the point that it will not turn on at all. I am very surprised to read just how many other people are having the same problem with their Samsung TVs. I am calling the company tonight, to see if they will replace the capacitor, under warranty. I will update this, when and if, I get any results. I don't hold out much hope, but it's worth trying.
Reviewed June 29, 2010
The TV is 18 months old and has lost its sound. Calls to Samsung indicate that the board has apparently failed. Two estimates were $300 to $400. A new set is $429. I did not buy the warranty insurance, so it looks like I will be buying a new TV. It will not be a Samsung.
Reviewed June 29, 2010
I purchased a 40 in. flat screen HDTV in March of 2008 from Circuit City. After about a year of use, I noticed the TV would click several times before it would actually come on. As the months passed, the clicks increased before the TV would come on, lasting over 5 minutes. Now, the TV will not come on at all and it's less than 2yrs old. I had a Sears repair man look at the TV and he says it needs a new power grid costing $400. A TV should last well over 2 years and not to mention I paid over $1600 for it.
Reviewed June 29, 2010
I had the same common problem with my Samsung HDTV set approx. two years old. It started clicking on and off. Initially, it would eventually turn on, but after a few weeks, it no longer did. I was able to repair the TV myself for $8!
The only reason it was that much is because I had to pay $5 shipping. I purchased 2 capacitors , removed the old and re-soldered the new. It's a pretty simple fix really. I had some trouble finding the correct capacitors but found them at Mouser Electronics, fast service. There is an excellent video on Youtube that shows you how to fix your TV yourself.
Reviewed June 29, 2010
Purchased a 42" Samsung Plasma TV less than 3 years ago at the tune of $1400. Having a problem with the TV turning on and off by itself and it will not stay on. Researched on line and found many people having the same problem. Some are getting it fixed even if out of warranty by Samsung, some are not. I was told by Samsung that my TV was not covered even though they are covering some others, and I'd have to pay for repairs. This seems to be a common problem with their Plasma and LCD TV's, yet they won't own up to the issue. Very unhappy with this. I have to pay a repair person to come out and fix the TV. They know the capacitors are the problem but they aren't backing up their product by correcting the issue so many are having.
Reviewed June 29, 2010
I am so happy with my Samsung TV! On Nov. 27, 2009, I bought a 32" Samsung flat screen HD TV from Sears for $380 + tax. I want to share the good news about this product. The picture is beautiful, the sound is great, even for music. (I have had bad experiences with an Emerson TV). I recommend Samsung to everyone. No damages incurred. This is a great product!
Reviewed June 28, 2010
I bought a flat screen TV at PC Richards, I only had the TV for two years. Now, the tv has broken. No picture, but sound. PC Richards refused to help me. Everything I buy from them is defective.
Reviewed June 28, 2010
We purchased a 37" Samsung LCD TV in December 2008. About a month ago, our TV started displaying vertical lines on the left-hand side of the screen. We called a TV repair service, and they charged us $89 to try to determine the problem. The service tech concluded that it was the circuit board and would be too costly to repair.
We purchased our TV from Best Buy and returned our Sony LCD TV due to recommendations on purchasing a Samsung. What a big mistake. We still have 3 "old-fashioned" TVs that we've had for over 15 years, and they all work great! It is a shame that you spend over $800 for a TV and it will only last you 1 1/2 year. I will not recommend a Samsung product to anyone!
Reviewed June 28, 2010
I bought my Samsung 42-inch plasma HPT4254 in May 2007. Of course right now, 2 years 1 month later, it turned off and on. Now it won't turn on and just clicks. I called Samsung just now. They said it's not a common problem and I would be responsible! No! Fix it Samsung!
Reviewed June 28, 2010
We bought our 52" LCD (LN52A530) Samsung in December 2008. Vertical lines appeared on the right side of the screen in May 2010, just 17 months after purchase. An authorized service center was contacted, and after checking the TV, they found that the front panel was defective and needs to be replaced. Samsung has refused to participate in the repair, as we are out of warranty. And they claim that there are no widespread issues with this model. The repair estimate is $877.00 plus taxes. We won't be fixing this one and won't be buying another Samsung product.
Reviewed June 28, 2010
I purchased a Samsung 26" LCD TV in July 2008. On June 26, 2010, it would not come on. This is a second TV, not used that much. All other TVs in the house are Sony. I should have stayed with Sony. Samsung's help line is worthless. American TV in Madison told me they have had no other complaints. They should read this site. I am out the cost of the TV. I am paying to have the problem diagnosed. In the meantime, I am going to Best Buy and get a Sony. Screw Samsung.
Reviewed June 27, 2010
My 46" Samsung television was working normally most of the time other than the occasional dim display immediately after turn on. If the power was recycled, it would work normally. While watching television one evening, the screen went blank. After researching, I found about the T-Con board issues, for which Samsung has become known. Upon removal of the defective board, it immediately became apparent that the cause of failure of these boards was poor cooling. They are encased in a solid tin cover and sealed with foil heat tape. There is no way that these boards can dissipate the heat? I will replace the board and cut back the shield to allow air circulation.
I am capable of making this repair myself for about $100.00. I feel sorry for the not so handy consumer that will pay most likely upwards of $600.00 to have this repair performed by a professional. I have 3 other televisions in my home of various types over 10 years old, that still operate flawlessly. Samsung should own up to the quality issues and repair these units adequately. This will most likely be my last Samsung purchase. They rank right up there with Thompson Electronics in my book.
Reviewed June 26, 2010
After a little over two years, I turned on my 40" Samsung LCD TV with only sound, no picture. I called Samsung and they offered to send out a tech to fix it free of charge. The tech showed up, said it was not worth fixing because the part was worth more than the TV (bad inverter), suggested I buy a new TV and then charged me $60 for the service call. The tech also told me that one out of every three Samsungs come from a plant that is using defective parts. I called back Samsung and they said I was SOL because it was out of warranty. I will never buy another Samsung product again.
Reviewed June 26, 2010
I also experienced the on/off problem with my Samsung LN-T4069 LCD TV. It finally wouldn't come on. I called the consumer support at Samsung and was directed to the TV department. After a short wait, then someone answered. I explained the problem.She asked for the model and serial number. She said she had to check and see if their was a history on any complaint. I assured her there was. She shortly came back and and said Samsung will make a one time repair if the problem was a capacitor.
She gave me a work order number and said I would be contacted for an in-house repair within 48 hrs. The repair shop called, the repairman came and replaced the capacitor. He said that he has been replacing 3-4 per day. He also said that there was a period that the Samsung vendor supplied a defective part. Within 20 minutes, the TV was repaired and all is well.
Reviewed June 26, 2010
OK. I finally called Samsung about my $2000 TV purchased only 22 months ago. I have exactly the same problem as everyone else on this site--it clicks and clicks but does not come on. Of course after 40 minutes on hold, I was told my model does not qualify. There have been no other complaints. Absolutely bull. I explained that consumeraffairs.com had hundreds. But what can we, little folks, do? Nothing.
I have a $2000 paperweight now. Samsung should stay in Korea and not try to sell products in the United States where we expect a little service. Bunch of useless... They should start manufacturing kimchee or chopsticks, because they certainly aren't capable of manufacturing TVs.
I persuade anybody out there, there is a class action lawsuit; google it and get on board. This is a criminal company. And never buy anything with the Samsung name on it again. I wonder if my 19-year-old Uncle's life was worth sacrificing for these South Korean idiots.
Reviewed June 26, 2010
I've had my Samsung 42-inch plasma television for 2 years. It started to turn itself off and just click, and it won't turn back on. I called Samsung and they said that plasmas were not being recalled, and that I was responsible for the repairs. I finished with Samsung.
Reviewed June 25, 2010
We bought our new 46" Samsung LCD TV (LN46A550) for $1600 plus in May 2008, and besides the one-year Samsung warranty, we bought an extra one-year extended warranty from Assurant, which, as luck would have it, ran out last month. (We didn't extend it because it would have cost over $220 just for one year's coverage, and up to then, the TV had worked beautifully.)
Then yesterday, out of the clear blue, with no warning whatsoever (such as some of you folks have had), my 12-year-old son was playing Xbox 360 on the TV while I was out gardening, and it made a couple of clicking sounds then a screeching sound. And then the TV went dead with white smoke rising from the back. My 12-year-old turned off the TV, but the screech/smoke didn't stop. He had the presence of mind to turn off the surge-protector/power strip to which the TV was hooked up, and it finally shut down. Then he came out in the yard to get me, rather shaken; and when I came in, the smell of burnt rubber was pervasive, and the top of the TV was hot.
Here's my problem. I'm usually very careful with receipts and warranties and such. But we moved within a few weeks of buying this TV in 2008, and I can't lay hands on the actual receipt, which was from video only in Salem, OR. I do have the credit card statement showing the purchase, but I doubt that would be enough to prove date of purchase, etc. So I haven't contacted Samsung yet, hoping I can scrounge up that blasted receipt. I know it's around somewhere, perhaps in the storage shed.
But what scares the dickens out of me, beyond the big bucks we're likely to be out, is if this had happened while we were asleep (since the problem doesn't go away if the TV is still plugged in, as a number of folks have pointed out before us) or if it had happened while I was at the grocery story and my son hadn't had the presence of mind to turn off the power strip.
We have an older son who is autistic, and I doubt he would have known what to do if he had had to face the situation alone. We live in a mobile home, and the prospect of an electrical fire with these things is very, very scary. I had no idea this was an issue with Samsung LCD TVs, until I googled it this morning. Wish me luck that I can find that blasted receipt, though from what I have read here today, I'm not assured this is going to be of much use in any case.
Reviewed June 25, 2010
My plasma TV is only 3 years old. It has no picture, only sound. I'm shocked at all the complaints that I’ve read from other consumers. It seems to be a common problem. I’m in the process of calling a repairman to have my set fixed.
Reviewed June 25, 2010
Samsung 52 inch TV, purchased 2008. Just clicks now and will not turn on just like everyone else, piece of garbage. I will call Samsung directly, but from the stories on this board I do not hold out much luck. Now I have a $1,500 paperweight.
Reviewed June 24, 2010
I have a 52" Samsung LCD TV, purchased in March 2008 that was having a similar problem to many that are being reported where it would click on and off but no picture would ever appear. I called Samsung at 1-800-Samsung and told them about my problem. They advised that they would send out a factory repair operator and it would be no cost to me as long as the issue was with the capacitors. Needless to say that was the problem and it took the repairman longer to unscrew and re-screw the back of the TV than fix the problem. I encourage you to call Samsung directly as they seem to realize there is an issue with these TVs.
Reviewed June 24, 2010
Well our first TV went bad before the warranty went out. Couldn’t be fixed so they replaced it with a Samsung version PH01 but we had to pay the difference in cost. After the warranty went out on it, it stopped working. Had a clicking sound, wouldn’t come on, no picture no nothing. We were told it needs a new lamp in it. We shouldn’t have to pay $200.00 for a part plus pay someone to fix it when we had it a little over a year. We can buy a new TV for that. I will never buy another Samsung product again. They should fix this for nothing!
Reviewed June 23, 2010
My LCD 52" has the clicking sound and no picture. The 12 month warranty expires and then it's like the TV has an auto die feature. I’m very disappointed in what clearly is a defect in the produce with this many people writing about it. Just starting down the road to try and have it repaired but judging by the list here, it seems less than hopeful for a reasonable outcome.
Reviewed June 22, 2010
I called back in January 2010 with clicking problem and not turning on properly and was told it’s out of warranty. I purchased it December 30, 2007 (end of year) and this started just after end of 2009. So I actually had just a little over a year. I told them I would never buy any Samsung product again as I paid $2700.00 for this TV and I had a Toshiba for 13 years before I had any problem. In the last couple of months I have also started getting distorted picture intermittently when turning on in addition to the clicking and taking up to 10 minutes to turn on. I just keep seeing on this website that there are enough people with these exact same two problems that something should be done about this product.
Reviewed June 22, 2010
If you want to buy a TV to last more than 1.5 years, then don’t buy Samsung without extended warranty, or instead buy a cheaper company TV which will save you a lot of money compared to Samsung and use the extra money to buy extended warranty for the low brand TV. I am having power recycle issue. My TV is 1.5 years old and after Googling, I found that Samsung has this problem. I spent $1400$ on a 40-inch TV. Samsung is not that worth it.
Reviewed June 22, 2010
I purchased a Samsung 50" T.V. on 5/2008 and have been having problems with it since the T.V. will take time turning on. I also had problems where the lights at the bottom stay on and there is no screen or sound. I have problems with the sleep timer. It’s just been a journey. I am tired. They have come out 2 times to fix it and there are still problems.
Reviewed June 21, 2010
We purchased a Samsung LCD model HL-S5086WX on July 08, 2006. In early 2009 it began shutting off randomly. Samsung suggested a problem with the lamp or the on/off timer was set. It was not. The problem corrected itself within a few weeks and I had not further contacted with Samsung.
In March 2010, it began shutting off again. The problem became so frequent that I could not watch a program. I called Samsung and a technician was sent to replace a part, which failed within less than 30 days. The part was replaced a 2nd time and failed in less than 2 weeks. Follow up visits (a total of 5) were made, each time replacing a different part and even just installed a part. Finally, after 6 parts and a now deep blue screen and a picture that turned upside down each time the TV was shut off, the TV was declared unrepairable.
I was referred to the Exchange Dept, and offered a replacement 55" LVD TV for a price of $950. The cost was based on the fact that I no longer had a warranty. There was no room for negotiation with Samsung even though an earlier call had given me several options. I am now told this is the only option. Samsung does not negotiate. I am still weighing my decision.
Reviewed June 21, 2010
I purchased a Samsung LN32 TV 2 1/2 years ago and now it won't turn on. I paid over $800 for this. What can I do?
Reviewed June 21, 2010
I am having the same problem as everyone else, with the "clicking" noise when turning the TV on. I have called the 1800- number and waited for 25 minutes on hold, but finally talked to someone to complain about the problem. I encourage everyone with this problem to call and complain so that we show them how many of us are not happy!
Reviewed June 21, 2010
Our Samsung TV that was purchased approximately 2 1/2 years ago, it has started turning itself off and on just like many of the other consumers are reporting. Warranty has expired, of course. The TV won't stay on.
Reviewed June 21, 2010
I have the same problem that everyone else is having. My Samsung 300 TV won't turn on. The power light is on but the TV will not turn on and it's less than 2 years old. It must be the capacitor problem that everyone else has. I am very disappointed that Samsung is not taking responsibility for using cheap materials. I will never buy Samsung again and I will be warning all my friends and family, many of which own Samsung electronics as well.
Reviewed June 19, 2010
I purchased an LCD TV on 12-26-2008. We had the TV for about 16 months (warranty had expired) and a two-inch strip on the left side of the screen shows only two colors, blue and white. I could not get a repairman to come to the house so I had to take the TV to a repairman in Garden City, and they determined it would cost $1,014.00 to repair it. I took it home without having it repaired. After spending so much money for a TV and having this happen, I am very upset, and can guarantee you that I have purchased my last Samsung product. My wife had researched the product and felt like we were making a wise purchase. We were wrong.
Reviewed June 19, 2010
I purchased 32-in HD TV in November 2009. After 6 months, my TV will not stay on, clicks on and off 4 times, then goes black. Samsung Customer Service wants us to ship the TV to NJ for repair. We are in the process of getting the shipping label, etc. I have a 25-year-old TV that I still use (Hitachi) and I'll only buy Hitachi in the future. I think I wasted $300, but I'll wait and see.
Reviewed June 18, 2010
I purchased Samsung 40" LCD TV in 2008. On 6/16/10 it would not start. I called Samsung and was told it is probably the starter capacitor and they would replace it free of charge even though the warranty expired. This told me: they had a defect because they wouldn't fix it for free otherwise. They repairman came and they told me on the phone he could fix it here. He came in without the parts and told me he had to take it into the shop. I knew where this was going. They called later and told me it wasn't the starter capacitor but they changed it anyway. The problem was the power supply. $212.13 to fix the TV. They have my TV in the shop and I have to pay it to get it back. I don't know if it's the truth but I have no choice.
I called Samsung to complain that a power supply should not break after 2 years and they agreed, but offered no help at all stating that without the extended warranty it was my problem. I could not get through to the main offices by phone or email. They agreed that the power supply should not break after 2 years but did nothing to help. The money I had to pay was the money for my son's graduation diner. I’m just a truck driver trying to get by and it was a lot of money when you needed it for something else special. I should not have to pay for this when I gave them $1400.00 2 years ago. I will never buy Samsung again. At least sonny knows how to treat it's customers right. I’ll go right back to them. ** Samsung!
Reviewed June 18, 2010
I have also had huge problems with my Samsung 46-inch LCD 1080p television. This happened a few months after the manufacturer’s warranty was up. We had the same clicking and not turning on problem as many others have described. We had a repairman out three times and nothing worked with their final conclusion being that we would need to replace the entire control panel which would be over $1,000! Many calls were made to Samsung and we were never given any helpful advice or reimbursement.
Reviewed June 18, 2010
My TV is doing the same clicking and taking over 15 minutes to turn on. I bought it in June of 2008. Samsung has given me the same runaround and told me if its their fault, they would fix it one time. If not, I'd have to pay the repairman that day. When I called the repairman, I got no call back. I'm going to file a complaint with the Better Business Bureau as I have done before with other businesses and it has worked great. I urge everyone who reads this and has a problem to file a complaint with the Better Business Bureau. No company wants their name on that list and they don't want to be contacted by them. If enough people file complaints, they will probably issue a recall for the damaged TVs. Good luck to all of you. I am very frustrated that I spent $1100 for a paperweight and Samsung will never see another dollar out of my pocket.
Reviewed June 18, 2010
I posted a month ago that I was seeing the same problems reported over and over here and other places. After speaking with Samsung customer support on four separate occasions, they first denied then admitted I was experiencing the capacitor problem. But because my TV was manufactured outside of their accepted range, I wasn't covered by the free replacement program. Shortly after posting here, I submitted a service request through Samsung (I didn't feel confident enough to replace the capacitors myself).
A few days later, they called me and arranged to ship replacement parts and have a repairman contact me. It took another two weeks for the parts to arrive. Then the repairman showed up and swapped out the whole circuit board. He told me there would be no charge. I'm not sure if the service department has different instructions than the phone operators, but things ended up working out for me.
Reviewed June 17, 2010
I bought this TV 18 months ago. I called Samsung, and they never got back to me. I went online, and they told me exactly what was wrong, the capacitors. I have a Sony that is 10 years old, and I have not had 1 problem. I also have a 50 inch Samsung. It is going to go next. I am all done with Samsung.
Reviewed June 17, 2010
We bought a Samsung 52" flat LCD TV in December 2007. Within a year after we purchased the TV, we had to replace the whole entire panel due to a defective panel. Today, we finally had Samsung-designated service man who checked the distorted screen image problem we've been having in the last 3 to 4 months. They advised us to replace the whole defective panel again. The repair cost will be close to $1,400. We had this TV for 2.5 years in total as new and replaced the panel 1.5 years ago, and need to replace it again? It is clear that they made and sold the poorly made product to trusting and unsuspecting consumer. They should step up and take responsibility.
Reviewed June 17, 2010
I bought a Samsung TV less than two years ago. A couple of months ago, it started with the clicking noise that so many are experiencing. Slowly got worse, now will not turn on at all. I had to unplug it to get it to stop the clicking! I called the 800# for Samsung, was told if capacitor it would be covered one time, free of charge. Service person came the very next day. He said capacitor plus the power board or something like that and will cost about $250! My husband said no way, we would just get a new one. So the repair man says that it will be $89 for him even coming to our house. I said no way! I should have been informed of this by Samsung and by the repair man before he came to my house.
I called Samsung again. First, they say I'm not responsible because I wasn't told beforehand. She refers me to Executive Customer Relations Department. What a joke. The next person I spoke with says no, I shouldn't have to pay a service/trip charge at all and when I was told about the other issues with the TV, I should have called Samsung back as it could be covered. I was given name and number to another authorized repair center. I called three times over two days, no return call, no answer. I called Samsung back today, June 17, 2010.
I just wanted somebody to repair my TV. Then, next closest authorized repair center is two hours away! Like they would really agree to do a service call at that distance. When I asked what my other options were, I was told I could be referred to dispatch. Dispatch would research and find a repair center within seven business days! Unacceptable! And now, they say that before a repair person comes that I have to agree to pay for charges if the problem is something other than the capacitor. Are you kidding me? The customer is suppose to agree to pay an unspecified amount to a repair person before they even look at the TV?
I have talked to four different people with Samsung now. All are very courteous, however, they repeat themselves over and over. They all have told me something different. No one is on the same page. What is going on at Samsung? Now, I am waiting on a supervisor to call me. I was told it could take two days. I really don't believe it will happen at all. We need a lawsuit. Samsung should be made to correct a very obvious issue with these televisions!
Reviewed June 17, 2010
Not quite 2 years ago, we purchased our first nice TV, a Samsung LN-T4053H LCD TV. We based our decision on reviews and friend/relative input, and it seemed that Samsung was a very reputable manufacturer. For the last 2 months, the TV just "clicks" as it tries to power up, and this can last for 1-7 minutes. When it eventually turns on, everything seems to work fine, but I am worried that it will quit working soon. I haven't contacted Samsung yet, as all the information I've read about this problem suggests Samsung won't take responsibility for the problem. So, I don't turn my TV off in fear that my near $1,000 investment will never turn on again. I'll surely be contacting Samsung to file a complaint soon.
Reviewed June 17, 2010
We bought a Samsung hp-t4254 plasma TV in June 2007. It was fine until June 2010 when without any warning, it started turning itself off and then back on continuously. Having had a bad experience with Samsung Customer Service in the past regarding a different product, I searched the internet for any problems regarding my TV. I was amazed at just how many people had the same or similar problems. Having read the repair estimates that these people were quoted, it stopped me asking Samsung for repairs or any other repair service company.
I went out and bought a different manufacturer's TV. I feel Samsung need to look closely at the way they treat customers as they are losing thousands of potential sales and in the process getting a really bad reputation which can only generate an even greater loss of sales. At the end of the day, if they won't accept responsibility for what appears to be an obvious design fault, then customers will just go elsewhere for their purchases. The TV cost approx $2000 at the time of purchase. The new one I bought was a Best Buy badged LG with four year extended warranty costing approx $579 plus tax.
Reviewed June 17, 2010
Right after warranty is over of course, clicking noise as if it is being turn on and off. It takes 5-7 minutes till it comes on. Sometimes when on, screen is filled with black and purple dots. No more Samsung for me and tell all my friends and family about how Samsung is irresponsible. We will never buy any Samsung product ever. I hope other people see it the same way. We have no money to replace this TV. Having to live with this problem is very frustrating.
Reviewed June 17, 2010
My 32" Samsung LCD TV will not turn on. I hear clicking sound but it will not turn on. Looks like everyone else are having this problem too. Samsung sucks!
Reviewed June 16, 2010
I bought Samsung 50 in Plasma 720p HDTV from Best Buy in November 2008. I have kept it in my basement where I rarely watch it. Since I bought, it was used at best for 100 hours. Two weeks ago, the picture disappeared. The audio is fine. I called the Samsung people and was told to have a service call from their designated repair company which charges $125 just to show up. By looking at this site, I know that I am not the only one “Samsunged”. It seems like Samsung does not care about their name. I am very disappointed. I hope they recall all Plasmas as well. BTW let me know if someone has this problem when out of warranty and any suggestions.
Reviewed June 16, 2010
About 14 months after we purchased our 46in. Samsung LCD TV, the capacitor overheated and the TV wouldn't turn on. We called Samsung and were told that it was out of warranty. We contacted a local repairman who repaired the power supply at the cost of $250. It worked for about 2 months when we had the same problem. Again, I tried to get some satisfaction from Samsung but to no avail. The person told me if I had used a Samsung authorized repairman, they might pay part of the cost. No mention of this was told to me during my initial call.
So I once again called the same repairman and told them that I was having the same problem again. This time, they came out and replaced the T-Con board which cost us an additional $257. This fixed the problem. On June 14, 2010, the TV went out again. Once again, I called Samsung and got the same old run around. So I called a different repairman who said that the problem was the backlight. I asked how much this would cost to repair and was told that it would be between $400 and $800 dollars and he could not guarantee if it would work or not. If it did work, he wasn't sure that it would last more than a year.
I'm not a rocket scientist but this did not sound like a great plan. So, I am now trying to figure out which TV to buy that won't be a money-hole piece of garbage! If anyone is thinking about buying anything with the name Samsung on it, please reconsider. I guarantee that Samsung has seen my last dollar.
Reviewed June 16, 2010
I have the same problem with the TV not turning on. I bought a 32" Samsung LCD TV, here in Mexico. Since my "new" house has a bad electrical installation, at first I thought it was the reason my TV was going black for about 2 seconds, every time we turned any of the main room's switches on/off. Three days ago, the TV just wouldn't turn on anymore. I read many complaints about this problem happening on many, many Samsung models. I realized the problem was the capacitors. If you guys are in the US and did not get response, not even in my dreams would I ever get an answer here in Mexico.
So here is what I did: 1) unscrewed the TV back cover – easy, 2) checked the capacitors at the upper-left corner of the tan PCB – the board with the "city"-. They must look nice and clean. But, if you notice a bumped top side of any of those caps, they're damaged. In my TV, there are two of them: a black one (470uF) and a blue one (2200uF, 10V). The blue one had a black leakage on the top, which was also bumped.
3) I bought a $ 0.50 US cents capacitor; since I did not have soldering iron, I bought one as well. I spent $8 USD total. 4) I checked the "-" polarity vs. the polarity marking on the PCB. 5) I unsoldered the damaged capacitor and placed a 2200uF 16V capacitor. 6) Notice that Samsung's bad design has a 10V cap, my case. The TV requires a higher voltage cap, that's why I used a 16V one. 7) You need very basic soldering skills; if not, you must have a friend or family member who can perform this very easy task. 8) You'll have your TV working for less than $15 USD.
Reviewed June 16, 2010
I own a 42" Samsung LCD TV that I purchased from a Best Buy in Los Angeles less than 2 years ago. For the past 4-6 months, I have been experiencing problems turning the TV on and getting pink/white dots when the TV does finally turn on. The TV makes a clicking noise several times before it turns on and when it finally does, there are pink/white dots throughout the screen.
So for me to finally get the TV on with normal visibility, it takes more than 6-8 minutes and sometimes much longer. More recently, the powering on has gotten much worse where it seems to take longer to turn on and sometimes I have to resort to unplugging the TV. I am the only person using this TV which is on about 2-4 hours per day/night on average. The cost of the TV is approximately $1,500.
Reviewed June 15, 2010
My 40" Samsung HDTV stopped working after 16 months. If it is plugged in, it will turn off and on, off and on until finally I just have to unplug it. Mind you, I did my research on this TV before purchasing it and thought I was making a smart purchase. Next time I will do my research on problems with the equipment. I called Samsung, who told me that based on the purchase date (which I provided), they would extend the warranty and send someone out to repair it. Five days later, I received a call from a technician who stated that it was not in warranty anymore and I would be charged for the repairs. I then called Samsung back and stated that I had been told by 'Chris' that it would be in warranty and even if it wasn't, a TV that has been babied for 16 months shouldn't have anything wrong with it at this point. The lady that I spoke to gave me the, "Well, I am sorry that you are disgruntled and I can certainly understand your frustration, but it is not in warranty anymore and there has not been any recall on this issue, therefore you are responsible for the charges."
Not once during the course of this conversation did she offer to send me over to the consumer affairs to file a complaint. Just the same, "I do apologize..." over and over. This is ridiculous! I have had televisions die of old age 10 to 15 years after purchase that cost a fraction of the price of this grand HDTV. I refuse to pay an additional $300 to $500 dollars to have it repaired when clearly, Samsung is using faulty equipment. Why should I have to pay for a repair to damage that I had nothing to do with? Samsung needs to step up here, especially after reading complaint after complaint on this site! I'm not giving up yet. Samsung has not heard the last of me and I will continue to exhaust all of my avenues before breaking down to pay for the repairs myself.
Reviewed June 15, 2010
My parents bought a 36" LCD on July 13 2008. On June 14, 2010 the TV refused to turn on. We tried the original remote and it turned on. But when we turned it off later, it never turned on again. I called 1800-Samsung on June 15, 2010 and they gave me a reference # and said they would have a 3rd party company come and fix it for free, but only if it is the capacitor. If it's not the capacitor, they said I will have to pay the 3rd party company whatever charges made by the repair man. The good news is, it will be free if it is the capacitor. The bad news is, I have no money to pay them with if it’s not.
Reviewed June 15, 2010
I have a 42-inch plasma TV. Everyone is complaining about the same thing: "tuning off and on, then it won't come on at all." I'm having my lawyer contact Samsung and get my TV fixed right now.
Reviewed June 15, 2010
We bought a Samsung 46" LCD TV 2 years ago and it just started having the same problems as a lot of other people have had. The TV clicks, a red light flashes but the TV doesn't come on. Like Toyota did with their car problems, Samsung doesn't want to take the blame for a bad product!
Reviewed June 14, 2010
Another victim of the dreaded clicking off and on TV Samsung 42" plasma HDTV Model hpt4254. I am currently unemployed had to cancel internet phone and dish network. I was reduced to watching videos from the Library and now I don’t even have that. I emailed Samsung and I am awaiting a response. Looks like we are checking out books for now.
Reviewed June 14, 2010
We purchased a 46" Samsung LCD Series 6/650 television in May, 2008. On June 4,2010, our TV started making the clicking sound when turned on as described in this forum. The owner's manual didn't include this problem in the Trouble Shooting section. I stumbled across this forum and read other horror stories from hundreds of consumers experiencing the same problem. On Wednesday, June 9, I telephoned Samsung Customer Care at 800-. I gave the very nice rep the serial # of our TV and asked her when it was manufactured. I was told our TV was manufactured in April/08, which was during the September/07-April/08 time period when the faulty capacitors were installed. She told me that she would request a service call. If the problem was due to faulty capacitors, the charge would be covered by Samsung.
Within 1 hour, an authorized Samsung in-home service tech telephoned and scheduled the service call on Friday, June 11. He came and determined there were two faulty capacitors and he replaced the whole power board (not just the capacitors) at no charge. I encourage anyone experiencing this problem to call Samsung and simply ask when your TV was manufactured. Within one week, our TV was repaired at no cost and we do not have an extended warranty on it. I agree that a recall needs to be issued on Samsung TV's manufactured during this time period. However, the customer service rep didn't seem to think one would be issued at this time.
Reviewed June 14, 2010
My Samsung Series 650 TV is 1 year old and I bought it at a retail chain store in NJ called "6th Ave Electronics". Now I just got off the phone with Samsung and they will be sending a service technician out to repair it, 1 time only. They told me that if it happens again, it will be at my cost (which sucks). But I suggest for the other users to try and call Samsung 1-800-726-7864 and have your Model # ready and your Serial # and they will help you as the Customer Service lady just helped me.
Reviewed June 14, 2010
I bought an LCD Samsung TV in less than 2 years now and I am having the same problem like many consumers who bought Samsung TV. I tried to turn on my TV, but it will just make a clicking noise but it will not turn on. I've tried unplugging it for an hour and plug it back, but it's still making a clicking noise. Now it's almost 2 hours now that I'm waiting for my TV to turn on.
I guess I don't have any luck at all as this is a common problem for Samsung TV. I am so disappointed because I've spent 2000 dollars for my 48" LCD TV and now it looks like I am going to spend money for repair or for buying a new one. To all the consumer, please do not buy Samsung TV. Don't be a victim like me. Now, I have to get a Samsung technician to repair my TV and I heard that it would cost me 1/4 price when I bought it. This is an unexpected expense for a family person like me wherein I could keep my money for the most important things.
Reviewed June 13, 2010
Samsung 42-inch Plasma is 2.5 years old and it has now started to power off and then click over and over and won't turn back on.
Reviewed June 13, 2010
I am having the same issue with my Samsung Plasma TV (HP-T4264) that many users have reported. When I try to turn on the TV, it just makes a clicking noise and will not turn on. I have owned the TV for a little less than 3 years. I called Samsung and was eventually transferred to Customer Relations at 1-800-522-7341. This is the area that I was told makes the final decision if Samsung will fix your TV for free.
They refused to send anyone out without charging me because they claim only the LCD TVs have this issue and they have not received enough complaints on the plasma TVs. "If you have a plasma TV with the same issue, please call to complain so we can get them added to the list that will be fixed free of charge." They would not provide me with an estimate of the price, but from reading other complaints it appears to cost $400 - $600 for a repair.
Reviewed June 12, 2010
I purchased a Samsung LN-T4655F LCD television on June of 2007. In June of 2010, it started taking a long time to start up with purple snow being on the screen for some time. I have learned from an internet search that this is the result of bad capacitors used by Samsung. I am very upset about this as I paid over $2,000 for this set and repair will cost 1/4 that amount.
Reviewed June 12, 2010
LCD TV Model # LN-T4042Hx/xxa does not turn on when powered up. It clicks on and off for several minutes, sometimes eventually turning on, other times not. The TV was purchased less than 3 years ago. I was told by the Samsung customer service department that any repairs would be at my own expense (because it was out of warranty.) A local TV repair facility was contacted today and I am presently awaiting a return call to set up a service appointment.
Reviewed June 12, 2010
I bought my Samsung LCD 42" about 3 years ago. I started to hear the clicking noise and the TV will not start until at least 5 minutes of clicking. I came to consumeraffair.com and found out that it is a very common problem that millions of people are having. I went to Samsung's website and chatted with an online customer service representative. As I expected, they can't provide any help, but they offered me their head office phone number and asked me to call there. I read about what happen to other people when they called, so I didn't bother to do that.
I called around to get a price estimate for someone come to fix my TV. No one can give me an exact number, as they all say they need to see the problem before giving me a true estimate. Having someone to come to my house is around $100 to $150, just for diagnosis. I went to Youtube and watched the TV repair video. I went to Radioshack, purchased the parts which cost less the $2 a piece. After I opened the cover, there are 4 pieces of bad capacitors. It took about an hour and some soldering skills and the TV is back to normal.
The repair cost us about $20 with the soldering accessories and capacitors. Thanks for the person who made that viedo in Youtube. It is very sad to see that Samsung are treating their customers like that. It is a very easy fix for the manufacturer. This experience made me think twice about buying any LCD TV in the future.
Reviewed June 12, 2010
Well, add another person to the long list of issues with their Samsung TV. We purchased our 52-inch LCD TV a little over two years ago, with tax the TV was about $2,000, Model LN52A550P3FXZA. Tonight, we went out to dinner, cutting the TV off as we normally do before we leave. Well, when we came back, the TV appears to be trying to turn on, as I could hear clicking and could see the little red light on the right blink on and off, but the screen was blank. My husband unplugged, waited a few minutes, and plugged it back in, just clicking again. Did this again and tried to plug it into the wall directly to see if that made any difference. None, just black screen and a clicking noise like it is trying to turn on.
So, reading this site leads me to believe that we are another victim. We have all our materials, even the box that the TV came in. In fact, we tried to research thoroughly before we purchased this TV and were lead to this selection based on Consumer Reports. They had glowing reviews of Samsung. Since many people do this kind of research and rely on it to help make a good decision, I thank this site for getting out the word, and I hope organizations such as Consumer Reports, who recommended this set and Samsung in general, gets the word out as well. So, now I am faced with making a decision; repair or replace? For those of you who have repaired your sets, do you think this is a long-lasting solution, or will it go bad again in a year or two? I really hate to put good money after bad!
Reviewed June 11, 2010
I have experienced the same problem which all other Samsung TV owners have written about on the internet. My TV has started to fail during its start-up sequence. It acts as though it is trying to turn on, but just can't. It clicks and clicks, the little red light turns on and off. This goes on for 3-5 minutes now and is getting longer each time. I'm afraid that soon it will not turn on. This problem just started happening 2 weeks ago.
I have read other people dealings with Samsung and their lack of customer support. Of course, my TV is just outside warranty, so I suppose I'm up a creek without a paddle. However, I'm still going to call Samsung and demand they do something about this apparent manufacturer's defect. I don't expect anything to come of it, but I still want them to deal with my call.
Reviewed June 11, 2010
I just can't believe that my TV is over 1 year old and the same clicking sound is going on with it. The repairman from Samsung said it was the capacitors, but then later on turned around and said it was the main board. It would cost me $500 to have it fixed. We need to do something about this issue. With so many complaints, it can't be the consumer in the wrong, but the company!
Reviewed June 11, 2010
If you are experiencing a problem with your TV going thru a series of clicking before powering on, or not powering on at all after prolonged clicking, there is a good chance Samsung will provide a one-time, free of charge service. I purchased a 46" LCD (model LN-T4671F) in January 2008 and did not encounter a problem until 6 months ago, after the warranty expired.
When the clicking first began, it only took about 5 minutes to power on. Weeks later it began taking as long as 20 to 30 minutes to power on. Just last month it wouldn't turn on at all. I turned it on before I left for work at 7 a.m. and when I returned home, more than 12 hours later, it was still clicking and not powered on. I googled this problem and found multiple bulletins and complaints from nearly hundreds of other people who are having this problem and receiving no help from Samsung. I took my chance and contacted Samsung this evening. They told me it sounds as if the capacitors went bad and needs to be replaced. Surprisingly, I will be provided with a one-time service, free of charge to have the capacitor replaced. The catch is if the service contractor finds it is not a capacitor problem, I will have to pay for their service of going out there and for any other repair. I agree to do this even though I am slightly concerned at the chance for being taken for a ride, being told a different problem exist when it actually doesn't.
If you haven't contacted Samsung, or if you have without success in getting support, I recommend going to samsung.com. Scroll over support and select “warranty& policy.” Under the warranty and policy page, enter the model number of your TV where it says “Search product support.” It will then pull up information on your product. Click on the tab labeled “Troubleshooting.” A new window will open (Troubleshooting Guide) with your model number at the top. Under the options, click on “power”; then click on “TV clicks when powered on or off.” This window has a list of problems you might be experiencing with your TV and there is a statement that if you are experiencing one of those problems, you might qualify for a free repair. The number to Samsung is listed.
As frustrated as I am, I called in a calm, friendly, and polite manner and believe it helped in favor of my request. Hopefully, the end result with the service repair I receive will end up resolving the problem. Good luck to everyone. I hope this helps.
Reviewed June 10, 2010
About three and a half years ago, I purchased a 40-inch LCD HDTV for $2,500. Now, it is having the same clicking problem that everyone else is having and it won't turn on for about five to ten minutes. I called Samsung but they wouldn't help fix the problem. It was going to cost 300 dollars to fix and then the company fixing the problem wouldn't stand behind the work for more than 90 days. So, how many times would I be fixing this manufacturer defect?
This product was made to break. It was planned obsolescence at its finest and it's not even obsolete, just nonfunctional. Class-action needs to be taken.
Reviewed June 10, 2010
My "new" husband bought a 50 inch (I think) plasma screen Samsung TV less than two years ago (prior to us getting married). We got back from our honeymoon a week ago and as usual the TV worked just fine. Watching it here and there in the evenings had been quite enjoyable until last night, it suddenly went crazy with a loud screeching noise and then clicked off. It (like so many others) continued to click on and off multiple times until we finally just unplugged the power cord. We left it unplugged all night to see if it would magically fix itself. Well, after plugging it in this morning, it worked for maybe 20 - 30 seconds and did the same thing - the screeching noise followed by clicks off and on. It never stays on, just continues to click on and right back off.
This TV is less than 2 years old and of course, just ran out of warranty. I am appalled at how something can cost so much and just be useless a year and half later. With so many people having the same problems with these Samsung TVs, one would think Samsung would want to save face and do a recall or something. I am planning to contact them to see if there is something they will do, but feel like it might take a lot of work, so I'm trying not to feel defeated already. I will update if I ever get any answers.
Reviewed June 10, 2010
I purchased a Samsung LE40 A756RIM in November 2008 and everything has been OK with it until about 6 weeks ago, when the right side off the screen started to be all distorted when the TV was turned on. I rang the help line and was advised to do a firm wear upgrade. But this hasn't worked. I rang them again, and they said it was out of warranty and we would have to foot the bill for any repairs that it needs. The TV was $800. You expect it to last more than 17 months! I will never buy a Samsung product again, as the after-care service I have received has been non-existent.
Reviewed June 10, 2010
We have purchased a Samsung LCD TV from Indra Sound, Bangkok, on 10 May 2010 (Model code is LA32C450E1XXT). He told us that he is giving us an international warranty card. Now, when we came to India, we found out that there is some problem with the TV's sound and picture. We have contacted customer service. When the engineer came to our house, he told us that our warranty card is not international. Now, what should we do? We can not go to Bangkok again, and our TV is not working.
We have spent so much money, and also this is our first time to buy a Samsung product. Our experience with company is not at all satisfactory. Now, can you please help us, in any respect, in getting an international warranty card, because in the last month, we have to go to your customer care twice. It is hardly one month past, that we have bought their product. Please help us. Our new TV is switched off, and we are watching our favorite channels on our old set.
Reviewed June 8, 2010
I bought a Samsung 40" LCD TV model #LN40A550P3FXZA and the darn thing no longer works. I've had it approximately 2 1/2 years. Apparently it's the capacitors. Fortunately, Samsung said they would repair it one time for no charge, only if it's the capacitors. Crossing fingers! I'm having pretty much the same problem as everyone else. Sigh!
Reviewed June 8, 2010
My TV is less than 2 years old, a 46" Samsung LCD. I was fortunate enough to buy an extended 3yr warranty; However, the tech came out to fix the TV and the power board must be replaced. The TV won't come on. It just 'clicks' forever. I did some research and it appears that this is a huge problem with the Samsung's. There needs to be a recall/class action suit against this company. I paid $1800 for a TV. It should not be having these problems already.
Reviewed June 8, 2010
I purchased a brand new Samsung 46-inch LCD TV. After about 9 months, the TV had to be repaired because the power board had 2 capacitors that were inadequate. After about 3 months, the same thing occurred and the same repair had to be completed. Four months later the same problem.
Samsung is well aware of the power board problem but refuses to make the necessary adjustments to prevent this from occurring. All they need to do is use a bigger and better capacitor.
Even with the extended warranty, the problem will never cease. I am experiencing the same problem again and my extended warranty has expired. But this time, I will replace the capacitors myself and purchase an LG LED TV. No more Samsung TV because they are over priced and lacking in quality.
Reviewed June 8, 2010
I bought a 32" LCD Samsung TV about 9 months ago. Since that time, I have always waited a long time for the TV to come on. I thought this was usual for a Samsung TV. I have also been reading all the complaints about Samsung TVs. Now it has begun to take longer and longer for the TV to turn on. I am waiting for it to go every time I turn it on. When will Samsung fix all these TVs?
The Attorney Generals of all 50 states ring a class action suit, so all of us can have our TVs fixed. I feel it’s a shame that so many consumers who have their TVs stopped working have not been rectified. Why are we in 2010 still dealing with it? Consumer beware, you buy it and it fails to work after a time and you are stuck with it. When are they going to shut down Samsung from making any more LCD TVs until they can fix all the ones that don't work now that have already been bought. I think we've all had enough.
Reviewed June 8, 2010
I bought the set in November 2010. 40-inch LN40b50up3fxza. It lasted 3 months and the screen cracked. I called Sears and Samsung. Each one claimed it was a physical failure and that the other was at fault and the other told me to contact me the other. I got no satisfaction or television. I have no television to watch. I keep it under the pool table waiting to throw it out. I would never buy another Samsung because they don’t stand behind their product.
Reviewed June 8, 2010
My 42-inch Samsung TV keeps clicking itself on and off before it finally stays on for good. I have noticed a lot of complaints concerning this problem and wonder if a law firm would take on Samsung to get a recall of our TVs. I feel that my problem will eventually get worse and the repair bill will be high. My TV is only 3 years old.
Reviewed June 8, 2010
I purchased a Samsung TV model lNT4042HX/XAA. I did a fair amount of research before I bought the TV and wanted to buy one of the best. Samsung was rated in the top 3. I did not purchase a warranty, thinking I was getting a great product. I love the picture, loved the TV. It wouldn't have mattered because they only offered a 2 year warranty. Right after the TV was 2 years old, I started to have problems turning it on and off. It would just click like it was trying to turn on but it wouldn't.
At first, it would turn on after 10-15 minutes. It finally reached a point where it just won't turn on anymore. So, I called Samsung and they refuse to acknowledge that there is a problem but they will fix it for me for $300-400.00. I then started to do more research on the internet and realized this was a huge problem for many consumers.
I am telling everyone I know to not buy Samsung. I was in a store looking at new TVs and warned several families that were about to buy Samsung, not to buy it and look at other brands. The salesman was very angry with me but I think people have a right to know. Samsung, like Toyota wants to look the other way and not acknowledge a problem, it's a good thing Samsung's problems are not life threatening like Toyota.
I don't know the full extent of damage yet because I cant afford to get the TV fixed. To purchase a $1,000.00 TV and then have to pay $300-400.00 more to repair it, I might as well buy a new TV, just not a Samsung.
Reviewed June 8, 2010
Add my 32-inch Samsung TV to the list. I'm very disappointed in this TV. I purchased this TV in June 2008. It is not even 2 years old. Last week it developed a line in the middle of the screen. The following day it would not turn on, but my 26 big box Zenith is still working after 20 years.
Reviewed June 8, 2010
Samsung 46" LCD TV. Brightly lighted white or blue areas (such as sky) have become brilliant pink. Set is only about 2 years old. Set sometimes turns itself off. Sometimes, it will not turn on unless the remote is tried several times. I am a retiree on a very limited income and cannot afford to repair what should last for 8-10 years.
Reviewed June 8, 2010
We also have a Samsung flat screen TV and when you turn it on (using both remote and manual), it only clicks on and off. Originally only a few times, now several minutes before it will finally come on. Reading the complaints posted, I fear that I will also have the same problem. I cannot believe this issue is not manufacturing related and cannot believe that Samsung will not recall for free repair. We have to keep up the comments and hopefully we will be heard.
Reviewed June 7, 2010
My UN46B8000 LED TV is having the same problems as others, clicking and won't turn on. It is still in warranty, but this is the second time in a month that it has died and I have been waiting two weeks now for repairs. This is not what I expected from a top of the line product that is less than 7 months old.
Reviewed June 7, 2010
As soon as my warranty expired I started having vertical lines on the left side of the screen. I was told that nothing could be done and I would have to pay for just a visit. The lines are all the way to the left and were fairly easy to live with. Well now after owning the TV for just 2 years, I am getting the clicking that everyone else is having a problem with. I am only up to about 10min for turn on time. so I guess I have a little longer until it is out completely. Do not buy Samsung!
Reviewed June 7, 2010
I purchased a Samsung LCD 40" TV-model LN40A550 on May, 15, 2008. For 2 weeks now the TV has been powering on and off before coming on. It takes approximately 10 times before the TV will stay on. This appears to be the same problem everyone is having with any model of the Samsung LCD Televisions.
Reviewed June 7, 2010
So, after two years with the Samsung Flat Screen 40" HD TV that was a huge investment, the TV won't turn on. It just clicks over and over again. At first, it clicked for 5 minutes then turned on, and then 10 min, 20 min and now it won't turn on at all! I am annoyed by the American marketing scheme that guarantees a working electronic or appliance only until the warranty runs. It seems like something always needs to replaced or fixed. I want the manufacturers to start taking responsibility. Purchases this big should last at least 10 years.
Reviewed June 7, 2010
We bought a Samsung 42" plasma TV in January 2008 that will not turn on. It you try to turn it on, it will make a series of clicking noises but not turn on. If eventually it turns on, the TV will turn off on its own and then begin the clicking noises again, model number HPT4254. We spent $1,600 on a TV 2 years ago that doesn't work! There is something seriously wrong with this situation.
Reviewed June 6, 2010
Advised Samsung customer service that we are having issues with our television intermittently powering off followed by a clicking noise, while not actually turning back on. Customer service advised we were out of warranty and the repairs would be at our cost. After reading many forums and websites we believe the costs should be Samsung's and a recall should be made on this product. We purchased a Samsung Plasma television June 2007 - Model # HP-T4264 - S/N AHJ73CNP300819K. We will attempt to call again and ask to speak to someone in their Executive Customer Relations department. This seems to be the same issue everyone is having with respect to capacitor issues and faulty engineering.
Reviewed June 6, 2010
Like every one else with a 46-inch Samsung. Purple dots and takes forever to turn on. Less likely to occur if you do not turn it on the same time as cable. Samsung should come to us and fix this. I will never buy another Samsung product.
Reviewed June 6, 2010
I purchased a Samsung LNS4041dx LCD television 12/24/07. Then in January 2010 I started to have problems it was taking longer and long to turn on. Now it just clicks and won’t turn on. Put in new power board still same problem Samsung just says it out of warranty. I have a total 4 Samsung LCD in my home but I'll never buy another Samsung product.
Reviewed June 6, 2010
I bought my Samsung 52" 650A about a year and a half ago and now every time I turn on it on, the image is blurry for about 15 minutes. I am very disappointed in Samsung. I will not recommend Samsung ever again unless they resolve this problem.
Reviewed June 5, 2010
I will join the thousands of consumers with my complaint about my Samsung 46" LCD HD TV, model # LN-T4661FX/XAA. I bought this on January of 2008 and after the warranty expired, I started having the clicking problem with the power source. Started taking 5 min. to come on, then 15, then longer and longer until it just didn't come on at all. I am completely **. It was a major purchase that took me a long time to be able to buy and I certainly cannot afford to throw it away and buy a new one.
It was purchased at Best Buy and they are aware of this problem with Samsung and are more than willing to come out (at the cost of $150) just to look at it and then charge you whatever enormous price it will be to replace the power board.
Samsung is totally responsible for this repair (in its entirety) and should be ashamed and embarrassed that they ruining their own reputation. Ask any of the thousands of people that have complained and see if they would purchase another Samsung product.
Reviewed June 5, 2010
I have a LN-T4671F 46 inch LCD TV, gone completely badly in less than 3 years. Clicking sound won't turn on for 5 minutes. This is due to 10v capacitors attached to a 9v power source in the TV. Now horizontal line appears across the TV as well. Less than 3 years of service from a $2,000 product.
Reviewed June 4, 2010
I purchased a Samsung TV model # LN-T4061. One day after warranty expired, the TV started clicking several times before powering on. It now takes 15 minutes. I have been unable to find a recall on the product. The Samsung rep only referred me to Samsung Electronics repair shop in my area. Is there anything I can do?
Reviewed June 4, 2010
December 2007, purchased a Samsung LNT4671FX/XAA LCD flat screen. Approximately 5 weeks ago, I noticed a clicking noise when turning the set on and a delay in powering up. As a few days past, the delay in power up became longer. I reviewed some blogs on line and numerous people complained about the same issue. One site described in detail how to remove the back panel of the TV and examine the power circuit board, which I proceeded to do as I knew it was out of warranty. Just as the web site described, two of the capacitors were swollen and appeared ready to burst.
I proceeded to note down the capacitor details, re-assembled the TV and purchased new capacitors. I replaced the defective ones and two additional adjacent ones pursuant to the instructions from the web site. The TV appears to be functioning normally again. It's a shame that a company charging the kind of money they do for an overall great product will not stand behind the product and admit they used defective and/or inferior components.
Everything I read indicated a typical repair cost of $350 - $500, so I attempted to perform my own repairs. The capacitors themselves were relatively inexpensive, just a couple of dollars each. However, I ended up having to spend over $100 to purchase a couple of soldering irons and additional tools/equipment to perform the task.
Reviewed June 4, 2010
Purchased a Samsung Model Code LN40A550P3FXZA, Version SQ01 42 inch LCD Television from Best Buy a little over a year ago and the weekend on on May 23rd turned on our television and there were lines through the screen. We called Best Buy right away as we had purchased an extended warranty and scheduled a service call for that Monday the 24th of May. According to my daughter, the technician turned on the television and stated that he could not fix it and it appeared to be a crack inside. The technician took a picture to take back to his manager to find out the next step and stated that he would be in touch.
The technician did not leave a card nor did he give us any information about the television being repaired. After one week of calling Best Buy customer service {according to them they left messages for the TV repair service to contact us}. On Wednesday, June 2nd, I finally found out the TV repair company that came to my home to service my TV (Al's TV, Dover DE} and they told me the television could not be repaired by them due to a crack on the inside that they determined had to be an object striking it or that it had to have been dropped. Al's TV told me that I needed to contact my Best Buy for further instruction.
I contacted Best Buy and they also stated that it was in the system that this type of damage was not covered by the extended warranty we had purchased. Pretty much there is nothing they will do. If we get a second opinion and they give the same diagnosis we will be charged for the service call. There is no visible damage anywhere on the television. If it had fallen there definitely would be damage to the outside of the TV and if an object had hit it there should be some type of evidence to support it.
This television cost around $1500.00 and the warranty about another $100.00. We are Best Buy consumer credit card holders and we are still paying for this product monthly. We have no television and we are not only disappointing but also frustrated with Samsung and Best Buy. I will never purchase a Samsung product again nor will I continue to purchase products from Best Buy. I will pay off my credit card and close my account. I have spent over $5000.00 dollars at Best Buy and as a Retail manager myself, I am in disbelief that the product manufacturer nor the retailer will stand behind the products they sell.
Reviewed June 3, 2010
I purchased a brand new 50" Samsung plasma TV and had it for one month. My five year old hit it lightly with an Xbox controller and I lost the picture and I am told that it will cost me $650.00 just for the screen and that doesn't even include the labor. I spent $800 and had the product for 30 days. Now I have to set it on the curb. These things are made of junk and I highly do not recommend them to anyone! Samsung is no help. They just tell you you’re better off purchasing a new one. Thanks. I hope you enjoy my money that I waited an entire year for to purchase it with.
Reviewed June 2, 2010
My Samsung 46 inch T.V that I bought only 2 years ago is having a problem that I have noticed is happening to a lot of people. Whenever I go to turn it on it clicks for up to 5mins before finally turning on. From what I have read on line it won’t be long before it won’t turn on at all. It is my belief that Samsung is aware of the problem and is in violation of gross negligence in the way they are handling or should I say not handling their consumers.
Reviewed June 2, 2010
I have a Samsung TV (model LNT5271F) and the power supply has gone bad after just 2 years. The TV clicks on and off, but will not stay on. The Samsung person I spoke to knew about the problem but told me they would not fix it because it was out of warranty. The TV I paid $4500 for 2 years ago is now junk.
Reviewed June 2, 2010
Same problems, same model, LN-T4053, purchased January 2008. The clicking has started and very slow power up. There is a law firm published on the second page for a class action suit. I will post again if they invite is still open.
Reviewed June 2, 2010
I am having the same issue as several thousand others with there Samsung Televisions. They are repairing some and not others. I told them that they are discriminating against some people for not treating all equally. I think we should somehow file a class action lawsuit against this company. I need help to get this started.
Reviewed June 1, 2010
In January 2008, we purchased a 46" Samsung LCD HD TV. We paid over $1500 for it. We had a few problems with it over the two years but nothing major. Then about a month ago, it started clicking numerous times before it powered up. Now, it just sits and clicks. The last time it powered up, the screen was nothing but multicolored vertical lines across the screen. We are told that the main board was out. It would cost at least $300. The power source will have to be repaired or replaced, cost unknown. The labor is at least $250 plus $62.50 to get the initial check of the TV. We have paid over $700 a year to watch a Samsung TV.
Back in the day, a TV would last for years and years. Where has the technology got us? Our son paid $4000 for a Samsung also and it has let him down too. His extended warranty only paid him $1200 for it. He was told that it was very overpriced because it was new on the market with all the new bells and whistles and it was a Samsung. We will never buy another Samsung product, be it a TV, appliance, cell phone or whatever!
Reviewed June 1, 2010
I purchased a Samsung LCD TV model #LN40A500TIF in September 2009. When I initially tried to register the product, I was told that the serial number was not valid. I let it go. Eight months later, the TV is not working. It will not power on. When I called for service, I was told that there was nothing that could be done without a valid serial number. I believe that the company purposefully put an invalid number on the product so that they would not have to honor the service contract. Do not buy this product. I will never purchase another Samsung product again. I am out of $1200 and have a TV mounted on my bedroom wall that does not work.
Reviewed June 1, 2010
Samsung HP-T4254 Plasma TV. TV stopped working eight months out of the warranty period. This was due to the power supply. To have the TV repaired by a professional is anywhere from $300-$450 which is almost the amount to buy a new TV. Samsung should be liable for the repairs since it is a global problem with this TV and consumers purchased this product with an expectation of quality and longevity. As of this date, my TV has been out of service for over a year and is just a conversation piece. We were given a 10 year old 27" inch TV to use. I bought this TV based on the recommendation of the salesperson at Fry's in Arlington, Texas.
Reviewed June 1, 2010
I purchased a Samsung LCD TV model #LN-T4669F in January 2008 from Sears. In February of this year (2010), the TV started intermittently to display dark, high contrast, high color saturation on 60-70% of the screen. This condition occurs without warning and on no predictable schedule. TV service technicians told us the LCD is failing. Although the set is out of manufacturer's warranty, it is unacceptable that the LCD would fail in only 2 years of use. The set also suffered from a bad capacitor previous to the screen issues. This was replaced at a cost of $200.00. The capacitor is commonly known problem and was not covered under warranty. It is our understanding that the replacement of the LCD component will equal or exceed the cost of a replacement.
Reviewed May 31, 2010
My wife and I ordered a Samsung Series 6 650 (mod: LN46A650A1F) 46" LCD TV just two years ago. This unit replaced the Samsung 35" that we had in the living room connected to the satellite receiver and theater surround sound system. The 35" went into the spare bedroom, also displaying satellite reception.
About a month after we got the 46" LCD, we noticed that the video would go completely out and one of two messages would appear on the center of the screen reading: mode not supported or searching for signal. The video would pop back on after about 20 to 30 seconds. This 'blackout' would occur about every 90 minutes and other times you wouldn't see it for days. I called the Satellite provider and they were very concerned about a message stating, "Searching for signal."
To make a very long story short, they replaced all the co-axial cable between the dish and the receiver at two different occasions. That didn't solve the problem so the HD dish was replaced and finally it was replaced for the second time with a super state of the art latest edition dish. Well, all was without blackouts and then it started again and I then blamed the surround sound system. Wait a minute! We never saw this problem when we were using the 35" Samsung! During the last week of May 2010, I took the remote control and tried to turn on the 46" TV. It would not power up but you could hear this click, click, clicking that was associated when you turned on the set. The screen would not illuminated and you could not get rip of the clicking unless you pulled the power cord from the wall.
I called Samsung for technical support and explained in detail of the problem my TV has. I was put on hold and then was asked for the model and serial number of my Samsung. This person say that the problem my set has is the failure of a capacitor/s. I was told that since I was a first time caller, Samsung was going to take care of the bill if the problem was indeed the capacitor. Any other component problem, I would have to pay out of pocket. Well, I have an EE degree and took the back cover off my unit and checked all the capacitors on the power board. Two of the 1000uF 10v caps were about to burst. Obviously, they are using underrated components in the power board. I have yet to have my unit worked on. Personally, I don't think that the caps are going to solve the problem.
Reviewed May 31, 2010
I purchased this TV to watch last years Superbowl and now, a little over a year, the set refuses to turn on. It will just power up, power down over and over again. I tried the suggested fix. Replaced the main power board, but to no avail. I spent $1500 to watch TV for a year. Never again. I'm taking my 32"JVC that I bought back in 2000 and putting that back into my living room from where it came. Samsung, I swear, never again!
Reviewed May 31, 2010
I have Samsung HL-5067W TV. It just shuts off while TV is on after 20-30 minutes. Also when I connected with PS3 using HDMI cable it is not working at all. This is just nothing but junk product. I highly recommend do not buy Samsung product at all. It is cheap but junk. You end up paying more in repair.
Reviewed May 29, 2010
On December 2007, I bought a Samsung LNT4061FX/XAA, Version SS03. It was purchased late December 2007 and in January 2010, (13 months out of warranty) I began seeing vertical fold-over with five horizontal bars on the TV screen causing multiple images.
Sears repair came and ordered a new main panel. They also replaced four damaged capacitors, saying 10V was an inadequate but common low-cost option used by the manufacturer. The main board/panel replacement did not correct the problem so he put the old one in and ordered a T-Con board/panel. That didn't fix the problem and it was determined to be the TV's screen/panel. The repair technician suggested I call Samsung.
Samsung Customer Service would only repeat that the TV was out of the 12-month warranty. I was given an address to their corporate office and received a call. In order to reach a settlement that would keep me as a loyal customer, they offered me a $50 gift certificate to Best Buy. The repair visit for a two-year-old amounting to more than $1,400 had already cost me over $200 with no improvement (cost of service call and replacing four capacitors).
Samsung's excellent reputation was the reason I didn't purchase their extended warranty. My experience is a reason I am no longer their customer.
Reviewed May 28, 2010
I have been dealing with the same issue, the clicking on and off of the TV for almost two hours. We finally called a repair service of our choice, not the one referred to us by Samsung, who charged us nearly half what Samsung rep wanted to charge to repair (big surprise). I was also contacted by a law firm who is looking into the possibility of filing a class action. I urge you all to contact them and let them know your situation.
Reviewed May 28, 2010
I purchased an LCD Samsung 6 series 22 inches on August 15th. On April 11, my LCD automatically gone blank. I made a complaint on the same day, a field technician came to repair. He informed some part named power supply is gone and it's not available now with him so he'll be coming tomorrow to change it. I called the day after 2 technicians informed me the part will be coming from Delhi and it will take 4-5 days. Next week, on Monday 19/4, I spoke to a technician. He said parts are not available and didn't know when it'll be available. I then spoke to another area manager in regards to the same issue. He said parts will be available after 4-5 days otherwise, he'll arrange for box to box replacement with other LCD same model, same size.
Then again, after 10 days, 29/4, again I spoke to the area manager and said arranging for another new replacement LCD piece will take 3 days more. He said "we'll send a boy. Kindly handover a copy of bill so that smooth flow of process can happen after 10 days, i.e. on 15". The manager said the company has stopped that model. "I'll try to arrange refund or you can go for any other model of higher price". I said I need my money back, but until this date, this matter is not solved. I informed him to mail all the statement, but they're not doing so. So I recorded his entire talk on my cell phone. So I like to tell you friends to please kindly don't take Samsung LCDs or any product as they are exploiting the customers where as now customers are not fools. We have to tell them by suing this company in the court of law.
Reviewed May 27, 2010
My wife and I purchased a Samsung 40" LCD TV from Best Buy in January of 08. About 2 weeks ago I noticed 3 sparkling horizontal lines across the center of the TV. These quickly (10 minutes) developed into 3 distinct vertical bands at even intervals across the screen. I called Samsung and they had not heard of this happening, but directed me to a local service center. I finally received a call from the service center and they told me there would be a $150 service call charge to look at my TV, a $50 diagnostic fee and then parts and labor to fix it.
The TV is out of warranty, but just over 2 years on a TV that we only have about 1000 hours on is ridiculous. I have had shoes that last longer. It doesn't look like Samsung will stand by the repair, but I was notified that certain repairs are covered by Samsung, at their discretion, but that I wouldn't know if the repair was covered until it had been done by the service tech. I am off Samsung forever. I am up for recommendations if anyone has any. We will be replacing this TV very soon or just do without. If we do without, I will have a bunch of DVDs, Blu-rays and Blu-ray player up for sale.
Reviewed May 27, 2010
I bought a Samsung TV in September of 2007. I am having the same power supply/capacitor issues Samsung has acknowledged, but they won't repair mine because it is outside of the manufacturing window. There are hundreds/thousands of owners experiencing this issue. I think it’s time for a class action lawsuit! Never buy Samsung! Never! TV is completely dead. I must now decide whether I want to spend hundreds of dollars for repair.
Reviewed May 27, 2010
I purchased a Samsung LCD TV model #LNT4061F in October of 2007 for $1,500 from Best Buy. Just like everyone else on this forum, the TV continuously cycles on/off a bunch of times and when it finally turns on, it is just a bunch of pixels or a blank screen. I called Samsung and was told by a supervisor that because the TV was built in July 2007, it is not eligible to be repaired by Samsung and I should write a letter or email Samsung directly. So now I am stuck with having Best Buy send a repairman to my house and charge me $180 just for an estimate. The end cost will probably be close to what I can now buy a new LCD TV.
Reviewed May 27, 2010
I purchased a Samsung 50" model HLT-5076SX as an early Christmas present for the family on Sept 2007. I did not purchase an extended warranty because I thought I was buying one of the best name products on the market and figured that Samsung would stand behind their products no matter what. About a year later, the television just went blank and had blinking lights in the front. After much research and contacting Samsung, I was told it was the lamp that went out and that it would cost me close to $300 to purchase a replacement because I did not purchase the extended warranty. So I had no choice but to buy the part. About another year and a half later, the lamp went out again! I contacted Samsung and they basically told me it was out of their hands and that they would let the executive level know about my complaint and hung up. At this point, I am very upset with Samsung the way they treat their customers and offer no other solutions. i will not recommend Samsung ever again to anybody. Next television I buy will definitely not be a Samsung model. Very disappointed.
Reviewed May 26, 2010
I bought Samsung TV LNT4661FX-XAC in June 2007. Picture died in September 2007 and module BN07-0040A was replaced. Earlier this month (May 2010), same problem happened again. Off warranty and costs more to fix than the TV is worth. Picture went completely white in both instances.
Reviewed May 26, 2010
My TV is a Samsung LNT4032HX/AA., purchased in early 2008. I had purchased a Samsung 40" HDTV only to find out that the power board fails just after warranty. Now this could have been chalked up a some normal defect or failure, but before I bothered to call Samsung, I did some research as to why my TV was taking longer and longer to turn on and going through power cycles. What I found out shocked me to say the least.
Samsung is using capacitors on their power boards that shouldn't be found in anything more than a cheap electronic toy. They are using 1000uF 10v capacitors which are completely and ridiculously under spec to handle the voltage required to run the TV reliably. In fact, these parts are perfect for having the TV fail at or near the end of the warranty. These capacitors wouldn't last much longer than 1.5 years to 2.5 years under the voltage levels they are forced to handle. These voltage levels far exceed 10v. Mine only lasted as long as it did because I don't watch TV more than 3 - 6 hours a day.
This is so basic in the fundamentals of electronics that Samsung cannot chalk this up as a design defect. Anyone with a basic level of education in electronics will know why this is true. These parts seemingly are designed to fail to increase revenues in part sales, refurbish sales, warranty sales, and new TV sales. The capacitors that should be used should have been no less than 2200uF 35v or 1000uf 35v. This problem is so bad that you can find youtube videos on how to fix it yourself.
Before I end this complaint, I am outside of warranty when this problem occurred. And I refuse to bother having it fixed since all I will get is another power board with the same problem. And knowing what the problem is, I wouldn't bother to want a Samsung TV anymore anyways. So this complaint is strictly about Samsung engaging in what appears to be obsolescence sales.
Reviewed May 26, 2010
I paid $5,000 for a 65" Samsung DLP TV and paid extra for an additional 4 year warranty. 3 months after the extended warranty expired, half of screen went blank.The set works fine for about an hour and then the right half goes blank. If you turn it off for 30 minutes and turn it back on, it will work fine again for 30 to 45 minutes. From checking other forums I have found this to be a common problem (bad light engine) for Samsung DLP TVs.That was way too much to spend on a TV that lasts for only 5 years.
Reviewed May 25, 2010
I have to deal with the same ** as most others on this site. I have a 46 inch LCD TV made in September 2008, which is not covered for the bad capacitors on the power supply board. TV cycles itself (about 15-second durations) on and off when trying to watch cable TV. But for some reason, TV stays on when RF cable is unplugged and TV allows viewing of DVDs. My guess is that there are separate power supply capacitors for cable and DVD inputs? I lost 1,100 bucks! Samsung is so terrible! They make my life hell and everyone else I know. I’m contemplating joining a civil law action suit.
Reviewed May 24, 2010
I bought a TV on 1-30-07 and on 9-26-08 the lamp went on it and ever since the TV had many more repairs done on it. They were the same repairs. I tried for many months to work this issue out with them but they only want to give me $400.00 and take the TV. I had the TV for 9 months and then I had 5 different repair men out. They should have given me a new TV. Now they don't want to do anything for me. I just want a new TV.
Reviewed May 24, 2010
I started noticing many horizontal lines on the right half of the screen so the images on the right side get split into multiple layers. For example, during a baseball game (any show), I can't keep track of the ball because it's all over the place. Simply, I can't enjoy watching on TV.
After I opened a repair request, I found that the LCD panel needs replacement and the part itself costs $1100, not including the labor. I can buy a brand new 40 inch LCD TV for less than $700 these days.
As you might guess, the customer service is not helpful. All they are saying is:
1: it's out of warranty.2: It's too far out of warranty. (how far is too far? It seems like they have some cushion on their warranty policy)
3: When I asked for the supervisor, the rep. said he/she can't take my call because he/she is doing something else. What would be "something else" other than my phone call as a customer? Finally, I got through.
When I visited "My Samsung" on the website, I found that my ticket was closed without my knowledge. I called the 800-samsung again and was informed that the repair center closed the ticket. I am the one who opened the ticket and they closed it? My ticket was escalated to ECR (Executive Customer Relation) department. But I received same response. The only thing I found out was that the person in ECR was good at how to hang up the phone.
Samsung simply pays so much $$$ to train their customer service reps and pays to say:
1: Unfortunately, it's out of warranty.2: I can dispatch authorized repair center.
3: I am sorry.
Here is my lesson from my Samsung LCD:
1. During your research, any customer rating of the product doesn't give you how it will perform after 3 years. Please review if there are any major complains on the product in general.2: Consider extended warranty.
3: Think twice when you buy Samsung LCD TV. Based on my research so far, I found less issues w/ Sony.
I loved Samsung products (like PC monitor, Refrigerator, Other home appliances) until I got this LCD TV.
Reviewed May 24, 2010
I purchased Samsung LN-T5265F about 3 years ago and paid $3000 for it. Within a year and half, the same problem that thousands of Samsung TV consumers are experiencing, started. The TV does not turn on and basically does 5-6 clicks trying to turn-on the power and then you get these purple dots onscreen that go away with another off/on of the TV! I called Samsung, and many times they claim they are not aware of the issue. Once I got a manager and he said, “Give me your serial number,” and I did. He says based on your SN, your TV was made in May 2007 and TVs made between September 2007 and April 2008 are covered by Samsung because of a faulty power supply! So I said I know mine was made earlier, but apparently there were problems with earlier versions that you changed power supply vendors in September. Anyway this is ridiculous and Samsung should do a recall and be forced to do so. The part is around $10-15 and the Samsung authorized repair want $300 to fix!
Reviewed May 24, 2010
I purchased a Samsung TV (model # LNT4061F) in September of 2007. Just like everyone else has said, it now cycles a bunch of times before coming on and when it does not come it is just a bunch of pixels. I called Samsung and was told that because the TV was built in August 2007, it is not eligible to be repaired by Samsung. When I asked to speak with someone who could make an exception and I was told I need to write a letter to Samsung. Unless I want to throw away an otherwise good TV, I will have to pay to have it repaired.
Reviewed May 23, 2010
I bought a Samsung LCD TV Model# LN-T4066F in Sept. 2007. It worked good for one and half years but then we have so much problems 1) It takes 5 to 7 minutes to turn on and so many clicks; 2) It has blue, purple green dots all over the screen. It is very annoying and brings no interest to watch any show. I spent $1,700 at that time, and now, Samsung is not providing any help. I advise everyone not to buy any Samsung TV. In spite of knowing the problem, Samsung did not help. Loss of money.
Reviewed May 23, 2010
In 2008 I purchased a Samsung LCD television from sears. In less than two years it completely stopped working. Samsung has a flaw in their product that they are not will to compensate their customers for or extend their warranties. Hundreds if not thousands of people have had issues with Samsungs products and Samsung feel they are not responsible for scamming consumers when they know that they are responsible for any flaws in their own products.
Reviewed May 23, 2010
I am extremely let down at the lack of responsibility Samsung is taking in regards to the TV "clicking" issue. As a consumer, when I made the decision to purchase a Samsung flat screen I thought, hey, I will spend the extra money on a Samsung, because they are supposed to be the best, or that is what they claim to be. Well, my television, that is just about two years old started to not want to turn on, and is now taking a very long time to do so and I know this problem is only going to get worse.
Samsung does recognize that there is an issue here; however, they will only claim the capacitors as the primary source for the problem. However, there could be other reasons for the problem, but Samsung will not cover that. When I called the customer relations department, they created a service ticket for me that was ultimately sent out to a TV service repair business in my state, RI that has a contract with Samsung to go out on their behalf to fix the capacitor issue, but if the repair guy comes to my home and it turns out not to the capacitor then I am responsible for a $95 fee, so tell me, is that fair? I think not! Bottom line, I spent thousands on this damn TV and after barely two years I am experiencing this issue, Samsung should fix the problem.
How can they diagnose the problem never having seen the TV! And to top it off, the TV repair store, Williston Park TV in Smithfield RI has the rudest guy in the world working there. Samsung needs to get their act together on this or I won't buy anymore products from them and will absolutely tell every single person I know about this ridiculous ordeal!
Reviewed May 23, 2010
Samsung made it right! I just wanted to let everyone know not to give up! A couple of weeks ago I shared my Samsung horror story to this website. After multiple emails and a couple of phone calls to their customer service team, they agreed to have someone come out and "take a look". At first they agreed to fix the well known faulty capacitor, but ended up putting in a motherboard. It works like brand new! My faith in Samsung has been restored.
Reviewed May 23, 2010
I purchased a Samsung SyncMaster 215tw LCD Monitor 2 1/2 years ago(December 2007) and in the past week it has developed a bad flickering problem that keeps getting worse. Searching for a solution to the problem led me to discover that this problem has been reported and discussed thousands of times on AV forums, tech support forums, blogs, and even dozens of YouTube videos. It has also led to at least one law firm gathering information from customers for a class action lawsuit.
The problem stems from bad capacitors on the power supply unit that are installed in these monitors/televisions. To date, Samsung has not acknowledged that there is a problem and has offered no help to resolve this issue even in the face of overwhelming evidence that indicates the problem is widespread. I have read several posts that indicate a professional repair of the problem can cost $300+! This has lead many customers to try and fix the problem themselves by removing the defective capacitors and replacing them as a DIY project (50,000 hits on the YouTube video that describes the process!).
My first Samsung monitor (a refurbished unit), purchased in '98, lasted 9 years. So I had no problem choosing another Samsung monitor as a replacement and gladly purchased the 215tw model. And based on my history with Samsung, I recently (3 weeks ago) purchased my first flat panel TV -- a Samsung PN50C550 Plasma. Now I discover that Samsung is not the great company of quality products as I once believed. I can only hope that my new Samsung Plasma won't also develop this problem -- but judging from the number of complaints on this issue in regards to many models of Samsung TV/monitors, I'm not too hopeful.
I have loss of use of essential business equipment and the associated loss of income. Additional personal funds required to repair a manufacturing defect. Time lost in researching the problem, possible technical solutions and other recourse; speaking to Samsung technical support, etc.
Reviewed May 22, 2010
My Samsung (model # Lnt4042hx/xxa) was purchased about two years ago. Up until about a week ago this TV worked perfect. It was rarely used because it is in a loft family room. Sometimes this TV is not turned on for 3 or 4 days at the time. Problem started when I would power on it would take 5 minutes before finally coming on and this progressed to an hour. Now it won't come on. It just clicks and clicks while the red light blinks off and on. I contacted Samsung people and got the runaround like everybody else. They mentioned it could be the capacitors, etc. or other issues, but they won't send anyone out because it is more than one year old.
I have a Mitsubishi and only had to have it serviced once in 10 years and it is on more than 10 hours a day. I am very dissatisfied with Samsung. The young people who are employed there are polite but basically useless because they tell you upfront that if your unit is more than a year old you are responsible. I can't see how they are still in business and I won't be purchasing any Samsung product in the future. Should anyone file a class action suit, let me know, although I would have to file it in my daughter’s name as she bought this TV in her name and gave it to us her parents. I am so disgusted with the way those people over at customer service just give you the run-around.
Reviewed May 21, 2010
I purchased a new Samsung TV in Jan. The unit kept shutting down and the only way to get it working again was to discount the power. We called Costco concierge who put us in contract with Samsung since the unit was older than 3 months. We were told by the Samsung rep that the model had a defective control unit, a problem with the entire line of the model we bought. A replacement was offered but when I read the serial number, it came up as invalid in Samsung's system. We were told to take a picture of the back of the TV and fax it to Samsung before they would work to honor the warranty. Unfortunately, we own a expensive 35 mm camera but not a digital.
Luckily after digging through the attic, we were able to find the original box with the serial number. After sending Samsung the picture of the serial number, Samsung decided they wanted to fix the TV rather than exchange it. Since it was a new TV and would be weeks before we got it back, I asked them to honor the original promise of replacing the unit. Samsung agreed to ship one to the local UPS store which would exchange broken for new. After several weeks passed I called to see where the new TV was. They informed me that it had been sitting at the UPS store which could not call me, because Samsung had forgotten to supply them with our phone number.
So, we ran over to the UPS store to exchange the TV and find a refurbished unit rather than a new one. The refurbished unit is missing the remote, power cord, manual, and HDMI cable. In other words, it was useless. I called Samsung. It appears one hand doesn't know what the other is doing. One, they refuse to send a new TV as promised and will only send a refurbished. Two, they have the TV classified as a monitor in their system and therefore can't send out a remote and the other items I would need with the TV. It’s unbelievable. So, I'm back to trying to call another customer rep to see if anything can be done. Meanwhile, we have a brand new defective TV. IMO, Samsung is doing everything they can so as not to honor the warranty.
Reviewed May 21, 2010
Well, I too have a Samsung LCD TV and out of nowhere it stopped turning on. I bought In 2008. Manufacturing date is March 2007. So, I decided to go online to see if there might be some answer to what may have happened. Well, much to my surprise, I came upon the consumer affairs report. And all over it is my TV and what I thought to be my problem, was the same as every ones problem who bought a Samsung LCD in or around 2007 and later. So after reading many pages worth of despair on this television and this problem, I decided to call the customer service for Samsung, just to see if I could get anything resolved.Yup, you guessed it. Just the same as everyone else. Sorry,we can't help you, its out of warranty.
I am a single mom with five children, who decided that year to buy one family Christmas gift the whole family could enjoy. Eighteen months later, we have no TV at all. I can not get it repaired. I will never have that extra money, so we just sit here and look at the dust collecting on our family Christmas gift. It is truly heart breaking that a company with so many resources is not willing to do the right thing with their product. They convinced us to buy to start with. I suggested they may want to put in for a recall and the customer service rep. said why, we don't have a problem. I guess she is right, I do.
Reviewed May 21, 2010
I purchased Samsung LCD TV Model ln-t4665 in 9/07 and I'm having the same problem everyone else is having. There are pink dots all over the screen in addition to white & blue dots. If you turn TV off & back on, the dots are gone. When you turn on the TV, it turns off & on by itself (clicking) before staying on. I called Samsung and gave my Model and S/N and was advised, my Model# is okay, but S/N determines when TV was manufactured, and it was made prior to the date that they're currently giving a one time free repair (out of warranty).
I said they were giving a one time free repair because they received too many complaints and that's why I'm calling. I explained this is the same problem that is all over the internet.. It's the capacitors (power supply problem). Both customer service and the supervisor denied this. Samsung trained technicians have posted it's a power supply problem that's causing the failure. I told the supervisor people we are joining a class action lawsuit. Her response, was that only corporate office would know about that.
Samsung should provide its customers with the quality and reliable product they paid for. This is a widespread issue that our TV is involved in. I'm very unhappy paying $2500 for a TV that was made with defective and/or substandard parts and Samsung won't take responsibility and stand behind their product. Shame on you. Word spreads fast through the internet and your product reliability is a big thumbs down. It is not smart for future customers who are considering buying any of your products.
Reviewed May 21, 2010
We bought our Samsung LN46A550 on July 2008 and after less than a year, we noticed that we turned on the TV and the picture won't come out but there is sound. We thought it was the cable, so we will turn it off and turn it on again and it was ok.
Yesterday, I tried to turn on the unit, nothing came just the clicking sound that lasted for few minutes. I unplugged and plugged it again and same thing; just the clicking noise. The TV is dead. I called Samsung this morning and was told that it could be the capacitor and will send a technician to replace it for free, but if they find that's not the problem, they will charge me. I told her, forget it. I bought a 5-year extended warranty and I'm glad I did. Lesson learned, I will never buy any Samsung products.
Reviewed May 21, 2010
We bought a Samsung LCD TV (model LN-T4061F) in January 2008. It worked great until around November of 2009. Then it started to click when turning on. It would take about 5 minutes, then worked up to over 30 minutes and today, it has been cycling for more than 3 hours, just clicking and then making a chirping sound. There is no picture at all. Finally, I found this site and called Samsung to complain about the problem. The lady on the phone told me that she was sorry I was experiencing problems with my TV and would research the problem. She came back on the line and said that our TV was going to be covered for a one time free repair for the capacitors, but if the technician found out the it was something other than the capacitors, we would have to pay for the visit. She had a list of "items or actions" that the TV had to be doing: clicking, turning on and then off, etc. She asked if I felt our TV was exhibiting that behavior. Yep, it is. I also mentioned that I knew there were numerous complaints about this condition on the internet and that we were researching the problem further. I will post an update when the technician get here to repair the TV.
Update: The technician has already called and set up an appointment with me, next Wednesday sometime. I will update then as to the problem and the solution.
Reviewed May 21, 2010
I ordered a Samsung LCD 26-inch TV from Amazon. The remote did not work, and what have ensued have been countless calls to customer service where I have spoken with various buffoons. I have been lied to by polite customer service reps more times than I care to remember. Each call to them would reveal to me the lie I was told in the previous call. For example: "I'm sorry that you were told that the service rep would come to your house, but they do not make service calls for TVs under 32 inches" and "I'm sorry that he told you UPS would come to pick up the TV, but you have to take it to a UPS center.”
I don't think UPS even comes to pick up items. Not only have they never heard of a UPS call tag, but they also apparently can't trace any package. I was trying to get a sense from them if the replacement remote would ever come. It arrived one month after it was ordered. Buffoons might not be the best word to describe them because there seems to be an element of stubbornness at play as well. The customer service is so bad it is almost incredible. I'm lucky that Amazon will take the TV back and give me a full refund. I'm regretful that I didn't research Samsung in more detail beforehand. I've spent time and energy communicating, getting poor results and just an overall stressful situation.
Reviewed May 21, 2010
We bought our Samsung LN T4061F TV in July 2007. Starting in as early as December 2009, we started having difficulty turning the TV on. It would power up and power up. Then when it did come on it would have dots. So we would have to turn it on and off a few more times. Now, it's taking longer to power up and has dots remaining even after turning off and on a number of times. I called Samsung. They are supposed to be having a local technician calling us in the next day or two to give us a quote on a call out. Interestingly, as I reported this information to the lady at Samsung and asked if this was a problem that had been reported before, the answer was no, it was a new problem. Obviously not. I'm with the person that said, yes, I have a TV that's more than 20 years old. It was bought prior to 1990 and still works. We'll hold onto that TV. I'm glad I got to get this off my chest. It's frustrating to make a large expenditure, upwards of $2000, and the product doesn't last even 3 years.
Reviewed May 20, 2010
My DLP HL-T5676 TV is developing white dots. I've seen thousands of complaints for the same problem with Samsung DLP TVs on the web. Samsung has refused to repair, even though the problem is so prevalent. If it is not repaired, I will need to purchase a new TV at roughly $1500.
Reviewed May 19, 2010
I purchased a 52"Samsung LCD television (LN52A630M) in December 2008. Now less than 17 months later, my screen has green, pink and green static like lines over 75% of the screen. Samsung has informed me since my TV is out of warranty, they will not fix the problem, despite the same problems experienced by others. I bit the bullet and had the motherboard swapped out by Samsung service for $385. The set works fine now but I have no confidence in Samsung. After paying $2300 for a TV, I think I have a right to expect quality and reliability. My wife and I are about to upgrade our washer, dryer and refrigerator and were leaning towards Samsung. Not any more!
Reviewed May 19, 2010
I bought a Samsung 46" LCD LNT-4665F TV on 11/25/07. In March of 2009, I started to experience a delay in turning on the TV. Also got a picture with pink/purple dots scattered. After messing around with it, we found if you turn the TV on and off a few times, the dots disappear. Time to turn it on became longer and longer. We called Samsung in early May 2009. They told us we would have to pay for a service call of $90 to have it looked at. I inquired about others experiencing the same issue, trying to get a feel on how much it was going to cost. The service operator reacted like she had no idea what I was talking about. I continued with "all problems are unique" and that she did not think it was a common problem. What! There are thousands of complaints about the same issue online. She told me that she was not aware of this problem, but would set up the appointment. I declined. My husband lost his job and not knowing the costs associated with the fix, we decided to live with it.
Fast forward. I've been just turning off the cable switch because the TV has been taking 22+ minutes to turn on. My kid accidentally turned off the TV button today. It has been cycling on for 3 hours now and still nothing. I had to unplug it and called a local repair company to come out. I had this TV for 1 year and 3 months when it started with the problem. I was told since I did not pay for an extended warranty, my year was up. Well, I will never purchase another Samsung TV in my life after reading all of this and my own experiences. In fact, I will advocate everyone I know not to buy their products.
Reviewed May 19, 2010
It seems that Samsung TV has the same problem over and terrible customer service all over the world. My Samsung LED 40" worked for six consecutive days then started to click during the TV shows and one day it clicked and turned the TV off. It never turned on again. Samsung in Brazil approved the TV return and exchange for a new one. However, after taking the TV, the customer service is playing with me pretending that the process never started. I am TV-less and being completely ignored. The economic damages so far is the monthly cable TV bill, which was installed for this TV, which broke the day prior to the cable TV installation; the depreciation of the TV, which is not worth the price paid and is being depreciated while the exchange is delayed. The physical and other damages is the amount of time I spend trying to solve the issue, the time my pregnant wife takes trying to solve the problem. The TV was purchased on her name.
Reviewed May 18, 2010
My Samsung LCD TV (model LN22B460) was purchased on 8/17/09 through Amazon with one-year warranty. On 3/24/10, TV turned off in mid-operation and would not turn on. I unplugged it and waited 5 minutes. TV then turned on after multiple attempts. I returned to the authorized service center, and it was "repaired" on 4/7/10. Unit was returned, and same problem occurred on 5/16/10. It appears, from many comments online, that the capacitor/power supply is the problem area. Any repair with the same defective part will not last. You will be out of warranty in a few months, and after that, if not operational, I will have to discard and take the loss. Repairs would cost more than the original price, about $350.
Reviewed May 18, 2010
I am joining the ever growing list of individuals whom have purchased a Samsung TV with defective capacitors in which Samsung refuses to replace or to compensate the consumer for the cost of repairs. In October of 2007, I paid $1417.49 for a 37' LCD Samsung TV. Four months ago, the TV began to click, click and click prior to powering up. Over time, this has progressively gotten worse, taking up to 5 minutes to turn on. After researching the issue, I discovered Samsung acknowledges issues with bad capacitors and the problem sounded exactly like what I was experiencing.
I called Samsung regarding the issue, I was told based on my model and serial number that my TV was manufactured prior to the determined dates of TVs manufactured with the bad capacitors, therefore mine could not be covered. A technician was scheduled to come to the house to make the repair. I asked the customer representative at Samsung, if in fact the issue turned out to be the same issue (capacitor) would Samsung fix the problem, they refused, again stating the dates of manufacturing. The technician made the repairs at my cost which consisted of replacing 4 capacitors.
After the technician left, I called Samsung again and told them that indeed it was a capacitor issue, and asked to be compensated for the repairs, again they refused, stating the dates of manufacturing. My TV was manufactured in August 2007, TVs produced prior to October 2007 are not being covered. It is unacceptable that Samsung knows they have a problem with these capacitors and are refusing to take responsibility. Whether they used bad capacitors or the wrong size, what ever the issue, Samsung should make it right! I want to be compensated for the cost of my repairs. The cost of repairs was $150.00.
Reviewed May 18, 2010
We purchased a Samsung 40" TV in 12/2006. A week ago, it started taking longer and longer to power up, cycling several times before it finally would turn on. Yesterday afternoon it took 30 minutes, and then last night it stopped turning on period. It continues to power cycle unless you unplug it. We contacted Samsung and have gotten the same story AKA run-around it sounds like everyone else has gotten recently. This is ridiculous. We have 2 TV's that are 20+ years or older that still work fine, but our $2000 40" doesn't even last 4 years.
If it weren't for the fact that it appears to be a consistent issue, I would have probably wrote it off as bad luck, but it is clearly a manufacturer’s defect and needs to be addressed, no matter what the date of manufacture is on the TV. It may be the only way to get resolution is to file a class action suit against them. We are willing to participate if it comes to that to get Samsung to take responsibility. If Samsung does not take responsibility, this TV will not be repaired or replaced as we don't have the money to spend to do it at this time.
Reviewed May 18, 2010
I'm seeing the same problem reported over and over here (and other places). My LN-T4065F takes nearly a minute to turn on and clicks several times while trying. Once it does turn on, the display is plagued with pink/purple pixels. I've tried calling Samsung support several different times, trying to find someone who could help. The first two calls resulted in "We don't know what's wrong. Find a local dealer and have them figure it out." The last two calls acknowledged the problem, but because my TV was manufactured in September, it isn't eligible for the free repair.
The fix described is under $10 in parts. For a $1500 TV, you'd think they'd spend the few extra pennies to get the right parts in the first place. Instead, because my TV is a few weeks too old, I have to pay $300 to have someone fix Samsung's mistake, or take my chances trying to fix it myself.
Reviewed May 18, 2010
Recently, I had purchased a 55 inch LN55630 LCD TV. The first TV had pixel problems within four hours of being used and Samsung thought they could send a repair man out to correct the problem. I had the TV exchanged through HH Gregg who handled the exchange perfectly. One month later, the replacement is experiencing the same problem and Samsung wants to send a repair man out to fix it instead of refunding any money and washing its hands of these garbage products. I must say that after reading all of these terrible reviews, I am shocked and a little upset with myself for not doing any kind of research about the TV prior to buying. If there is any lawsuits over this problem, I would love to know about them.
Reviewed May 18, 2010
I also have a Samsung 46 inch, model LN-T4665F, made in Feb 2008. It has the same clicking issue when powering up. Now, it's taking 5+ minutes to turn on. I just spoke with Samsung customer service and they said they are covering all TVs made in that time frame as long as it is a capacitor that is causing the problem. Anyone with this issue should call Samsung customer service. They are open 9-9 and the guy I spoke to was very helpful.
Reviewed May 17, 2010
I bought a 52' LCD Samsung TV, a year ago. But now these multicolor vertical lines come right in the middle of my TV, so I call Samsung and they don’t want to fix my TV, they say that I need to pay for the service, that’s not fear because it is a Samsung bad product that they are selling.
Reviewed May 17, 2010
Wow! After reading the posts about Samsung TVs, I was amazed. I had a Samsung 32" LCD TV that experienced the same problems. At first, it was one line across the top, then a few days later, a few more and after about 3 weeks the whole screen was white. Now I did not use the TV in that time as I was trying to determine how to get it fixed. Periodically, I would turn it on to see if maybe, just maybe it had gone away.
When I did get a hold of Samsung for a repair, I was informed that my TV was 6 months out of warranty but, if I like I could pay to have it repaired. My mom also had the very same exact problem with her 42" Samsung. Needless to say, neither of us purchase any Samsung products and we tell our friends and family all about our lousy experience with Samsung. How can they have so many failures and still be in business. Now, my cell phone company can't even give me a Samsung phone for free. I paid about $1,400 hundred for a TV that lasted for about 16 months.
Reviewed May 16, 2010
I purchased an LN-T6045F TV from Samsung and experienced the same trouble many other have described. The TV takes a minute or more to turn on after the power button is pressed. The power seems to cycle on and off several times before the image resolves. Once on, the screen is speckled with colored pixels. Samsung won't repair, or even allow me to submit a complaint about the hardware. I have a friend that is experiencing the same problem.
Reviewed May 15, 2010
Please sign up for this class action suit if your Samsung has a power supply issue and they won't fix it for free! I have the same issue with my Samsung TV purchased two and a half years ago. Clicking to power on and off, taking forever to turn on, pink dots, colorful lines, gray lines, beeping over and over, and now, won't turn on at all. Samsung is fully aware of this issue and will fix TVs manufactured October 2007-June 2008 (says on the back of the TV when it was manufactured). Ours was manufactured August 2007. There should be no date on this fix-it recall! Samsung is so unethical by recognizing the issue and doing nothing about it for most consumers. Please sign up on the class actin lawsuit and ban together to get our TVs fixed!
Reviewed May 15, 2010
Well, I will join the group of losers. Samsung 40" 1080p, Model LNT4065F, purchased Oct. 2007. 1.5 years after purchase (5 months out of warranty, good timing Sammy!), random pixels started appearing throughout the screen on start up. If I turn off the unit and immediately re-power, they are gone and the unit will run perfectly as long as I don't turn it off. At the same time, it started taking progressively longer for the unit to power-up from off, with a regular clicking noise. The power-up period is progressively taking longer as time goes by, so I anticipate failure is imminent. Obviously, Samsung is ducking the issue, so I don't expect anything from them.
Since I work in sales for a commercial AV/Staging company I will do all I can to spread the word of warning to all our other pro affiliates and corporate clients. I am MCP certified and a Network Systems Engineer; this is typical of bad caps (capacitors) which is not uncommon among 2nd rate computer main board manufacturers that use low-cost, cheap quality capacitors from 3rd world countries in order to increase profit line. The electrolyte in them expands and blows open the container and leaks out, eventually causing failure. The damage inflicted is $1500 wasted on an LCD unit that should last minimally 10 years, in practice 20 years.
Reviewed May 15, 2010
We bought a 50" Samsung Plasma TV two years ago and have had to replace the power board twice. The second one is soon to be installed. The first one was at the end of March 2010. This is just a bit ridiculous. If we keep doing this, we might as well buy another set. I can promise it won't be a Samsung.
Reviewed May 15, 2010
I purchased a Samsung LCD TV (model # ln52a550) in Oct '08. It lasted until May 2010. It's the familiar internet story. It won't power on, just click, click, click. I phoned Samsung Canada and they told me the warranty is expired and gave me their repair center phone number. Thanks for nothing, Samsung. A TV that's worth almost $2000 that lasts a year and a half. I'm sure I'll rush out and tell all my friends how great the Samsung name is, you cheap Korean piece! Buy Japanese and pay a few bucks more. Samsung doesn't even know your name once your off warranty. Never ever again.
Oh, I must add, the bluray DVD player that came free with the TV, it lasted 13 months. Haha, one month over warranty. Junk. The repair guy changed the power board for $360. Thanks again, Samsung junk. The repair cost me $360 total. The technician replaced a defective power board and charged for labor and travel. They will never get another dollar from me.
Reviewed May 14, 2010
In January of 2007, my $1500 36" LNS HDTV broke. It had audio but a black screen. 4 months later, the same problem occurred and I returned it and received another 36" LNS3738 from Samsung (it was still under warranty). However, this model was a used/refurbished TV, as was indicated on the box (written in Spanish). That was returned and Samsung replaced it with an LNT4032. To compensate me for my inconvenience, they "upgraded" my set to the LNT 4032 40". This screen went blank after one month. It was the same problem, black screen with audio. Samsung replaced that TV with a 40" LNT4042 in July of 2007 and noted that it was the "brand new 2007 edition."
At this point, I had written several certified letters, spoke to several departments, including their legal department. After numerous telephone calls not being returned, I complained and was told that in addition to an 18 mo. manufacturer's warranty for parts and labor, I would receive an additional 18 month warranty for all of the trouble I had with three defective TVs.
Here it is, not even 3 years later and I'm having the common "clicking" problem wherein the unit will not turn on until it clicks 15 times. I'm now been told by Samsung that they cannot find my warranty and they have passed me off from dept. to dept.
After reading this forum, I now see that the clicking problem is caused by defective capacitors. I've been told that the repair will be $300-400. Due to the fact that I've had four defective Samsung HDTV's in seven months, I am hoping that they will replace this TV under the warranty promised to me.
If Samsung won't honor the warranty or replace this 4th defective set with a new one, I will seriously contemplate filing a class action lawsuit. I am in the New Orleans area and I'm an attorney who doesn't own a soldering iron. If did, I wouldn't know how to use it. I'm outraged and appalled that the capacitor problem has not resulted in a recall. Perhaps a lawsuit will force them to do so.
Reviewed May 14, 2010
I'm suffering through the same issue for my LN52A750 I bought in July 2008--repetitive power cycling. I do have the advantage some in this forum do not have, and that is a good extended coverage package. While I can't understand and am easily frustrated with Samsung's indifference to this problem, I am equally perturbed over their relationship with NISI, their authorized partner repair service. They've exhibited the same callous approach to repair service as Samsung does to their support of their faulty system.
I had a very pleasant experience with Deanna, the Samsung CSR this week, when I first called to report the problem. But in no way did that experience transcend to the repair of the product. Samsung authorized a one-time dispatch of NISI to my home. NISI called to tell me that there will be a trip charge of $100 to assess the problem. I expressed my dissatisfaction with that approach, cancelled the service call, and used my extended warranty to take care of this issue. I will buy another HDTV in the coming months, but it will not be a Samsung product.
Reviewed May 14, 2010
We purchased a Samsung LN-T4661F HDTV through Amazon. About 18 months after the purchase, the screen started going bad. Apparently, the problem is very common with this TV, yet Samsung will not fix it at their cost.
Reviewed May 14, 2010
My girlfriend and I invested over $2000.00 in a Samsung LN46A750 LCD TV in July 2008. We did a lot of research, and it seemed that there was a general consensus that Samsung was in the top leagues for picture quality and value. The TV has been great...until last night, when it didn't seem to want to turn on. It took about three minutes, but finally did.
Again today, the start up time took about five minutes. Now, the TV simply will not come on. It just keeps cycling like it will power up, but just turns itself off. It's now just an unending cycle. To top it off, after a web chat with a Samsung rep, they suggested we submit a repair request. The issue is, the repair request is stating our address is invalid, citing that the state of Maine is not recognized! If I wanted a TV that would not last two years, I wouldn't have spent $2300.00 on a television!
Reading all the similar stories out there makes me dreadful, knowing it could cost several hundred dollars to get this repaired. Even then, how long until the repaired part needs repair again? We'll have to wait and see if Samsung can take our service request verbally, since their online request doesn't seem to work with Firefox or Internet Explorer.
Reviewed May 13, 2010
My mom bought a 40" Samsung TV model LA40R81BX last 2008. At first, the TV is normal but then after last night, it started clicking too. First, it lasts 5 minutes and then 10 minutes before it turns on. But now, it doesn't turn on at all. I phoned the service location here in the Philippines and I was surprised that the labor cost is so expensive. My warranty is expired and the repairman said that the capacitors or power supply will be more expensive. That was very frustrating knowing that the TV is expensive enough and this is what all we get? Samsung should be sued for this complaints although our TVs are out of warranty. Why? Because they are liars and unethical! Promising their gadgets to be reliable while they're all junk!
Reviewed May 12, 2010
There are purple/pink dots on my Samsung LNT FX/XAA flat screen. It's two years old and Samsung is "reportedly" making good on this critical failure if it's under warranty, but mine is out of warranty. I never know when I turn it on, how long it will take to turn on and if the whole screen will be purple or just a few thousand pixels. This is a major and pervasive failure! I have to turn on the TV several times to try and get the best picture, kind of like pushing the button on the slot machine at Las Vegas.
Reviewed May 12, 2010
My son, Paul, called Samsung service to ask them to fix TV (takes 5 minutes to turn on). I bought the TV a little over 2 years ago, warranty expired. I want Samsung to come to house to fix, knowing that this is definitely a manufacturer’s defect (saw online hundreds of same TV this is happening to) and feel that they should stand behind their products and we should not have to pay for this. After trying to talk them into rectifying this situation, Ray just hung up on Paul.
At first, we thought this was a problem with our cable box. It has been happening for a month or so. When we turn on TV, it keeps clicking and takes at least 5 minutes to turn on. I bought this TV Dec 2007, warranty expired. But after doing a little investigation, found out hundreds of other people who bought the same TV are having the same problem and all the TV are also around the same age. This is definitely a manufacturer’s defect and there should be a recall on these TV. This TV cost $1,955. This is not cheap!
Reviewed May 12, 2010
To date Samsung has not honored their original factory warranty of an HD LCD television (model # LN32A450C1DXZA). The warranty expires May 31, 2010. I have been attempting to have my TV fixed since the beginning of April 2010. Took it to an authorized servicing center for repair (service center provided by calling Samsung). It couldn't be repaired by Telesonic (Cheyenne, Wyoming) because Samsung no longer makes original factory parts for the TV (part # BN94-01638O). Aftermarket parts do not work in TV. Tried 4 different parts: BN9609093B, BN9609534A, BN9402063B, and BN9611844B. Servicing center (Telesonic) went out of business. I had to pick up TV on April 28, 2010.
I called Samsung 5 times to set up an "in-home" service repair. No Samsung representative ever calls. Service keeps reverting to "carry in" (track changes in status using online "service tracking"). Can't "carry in" TV to New Jersey office that they keep referring me to online. I’m getting the run-around until the warranty expires. Referred to Best Buy for repair work (which will not void warranty) but I have to pay repair costs. Samsung servicing agents that are supposed to call and pick-up TV will not call and fix the TV for free (as stated in warranty).
I have records from original service center as to problem with TV, work done on TV, and problems with aftermarket parts. I have most correspondence with Samsung about service tickets. I have already spent $63 to diagnose the problem at the authorized service center (Telesonic, Cheyenne, Wyoming). I wasted 4 hours driving back and forth from Cheyenne and Laramie to drop off and pick up TV resulting in lost work time. Then there’s the direct cost of gas travelling to and from Telesonic. There were numerous hours wasted on the phone with Samsung and trying to locate replacements parts online and at electronic repair stores.
Reviewed May 12, 2010
Our Samsung TV covers the names of the movies when you change the channel. You never know what's about to come on because the top left of the screen comes up with a black box that shows the TV resolutions each time. Also you have to change the volume one click at a time. You can not hold down the volume button to change the volume. It is very annoying. We will never buy another Samsung if this is the way the TV works.
Reviewed May 11, 2010
Transaction no. is **. Even after I complained to Samsung, nothing was done to service. So please give orders to return the Samsung LCD TV to Bajaj Electronics, Aurangabad if it is impossible to repair. Total time after complaint to Mr. ** is one and half months. Samsung’s response: "Dear Customer, Thank you for becoming a patron of Samsung product. We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned for appropriate solution or also you can contact Samsung Customer Contact Center.”
Reviewed May 11, 2010
I purchased a Samsung LCD TV (model LN-T4665F) in 11/2007, and had been very satisfied with it up until about two to three months ago. At that time, it began powering up with pink dots scattered across the screen, which would only clear when the power is cycled off and back on. Since then, the problem has progressed into the same "clicking" issue everyone else is reporting. At this point, the television still works (for now), but only after a one to two minute power-up accompanied by numerous clicks.
I have called Samsung about three times now, and each time, they do admit that there has been a similar issue with "some" of their LCD TVs, but claim that our S/N is not involved. Therefore, we would need to pay out-of-pocket to get the television repaired. It is pretty clear solely from the complaints on this website that this issue is a manufacturing defect, that it is widespread, and that our television is involved. This becomes absolutely clear when looking elsewhere on the Internet, from repair videos on YouTube, to Samsung's own website, where they now list this exact issue under their troubleshooting guide for my model.
It is completely dishonest, wrong and probably illegal for Samsung to claim and advertise a 60,000 hour life on their LCD televisions if they refuse to fix known defects causing failure after 6,000 hours!
Reviewed May 10, 2010
I bought a Samsung 32inch LCD TV over two years ago and now it won’t power on. I took it back to the shop and they said as the one year warranty was up they could do nothing for me. I tried to ring Samsung customer care but they would not answer the phone after several attempts. I think the behavior of Samsung is absolutely appalling in this matter. How they won’t stand over one of their products that die after two years is beyond me. Never again will I buy one of their products.
Reviewed May 10, 2010
Purchased a HLS4676s 46" Slimfit 720p DLP TV and it has been through 5 lamps in 3 years. The TV has been in for repair but they said nothing was wrong except that the lamps burn out. They last about 6 months if you're lucky. At over 200.00 a lamp it is a costly repair. We did purchase the extended replacement warranty. Thank goodness or the repair cost would have exceeded the cost of the TV to this date. The fist bulb went within 14 months and subsequently we get about six months a bulb on average.
The economic hardship will come where the warranty runs out and we have to pay for the bulb or buy a new TV. It is also ridiculous that we spent 1400.00 on a TV and it's broke down every six months.
Reviewed May 10, 2010
Bought 40" LCD Series 550 HDTV (LN40A550P3F) in June 2008 for $1500 plus. Now it is power cycling like I have seen many others complain about. I have technician coming tomorrow to fix for approx. $250-$300. This TV is less than 2 years. Samsung's webpage simply tells you that it is out of warranty and arranges a service call. Call Samsung (800) directly. Samsung has said they will cover the cost of fixing my TV if the issue is Power Supply (capacitor) related. Good for Samsung. If you're having the power cycling problem where the TV turns on and off repeatedly, Samsung will fix it but you have to call Samsung customer service. Their local certified repair company has nothing to do with getting Samsung to pay the cost of repairs; you have to call Samsung customer service directly. Samsung has said they will cover the cost of fixing my TV if the issue is Power Supply (capacitor) related. Good for Samsung. If you're having the power cycling problem where the TV turns on and off repeatedly, Samsung will fix it but you have to call Samsung customer service. Their local certified repair company has nothing to do with getting Samsung to pay the cost of repairs; you have to call Samsung customer service directly.
Reviewed May 10, 2010
I bought 40" HDTV Series 550 (LN40A550P3F) in June 2008 for $1500 plus. Now it is power cycling like I have seen many others complain about. I have technician coming tomorrow to fix for approximately $250-$300. This HDTV is less than 2 years old and Samsung won't back it after paying more than $1500. That is bad service and poor customer satisfaction. With as many people having this problem, Samsung should fix it as a warranty item.
Reviewed May 10, 2010
I bought a 40 inch Samsung LCD TV in Aug 07. After 1 and half year, its clicking for 5min before it turn on. I called Samsung, one very rude lady told me that my serial number doesn't match with fault capacitor TVS and talked with me rudely. I really appreciate if anybody can help me.
Reviewed May 10, 2010
In 2005 my wife and I bought our first high definition television. We read many reviews and shopped around for the best price and eventually purchased a 50" Samsung DLP HDTV (model # HLP5063W) for around $3000. We are not wealthy people and this was a huge expense for us. Compared to everything else on the market at that time, the HD video on this TV was absolutely spectacular and the sound system was not bad either. We were very happy with our purchase and were huge fans of our Samsung TV. On several occasions we even referred friends who were in the market for new TVs.
In March of 2010 our wonderful television started to have a slight hum coming from the back of the unit. In April that slight hum turned into a loud screech and the colors on the screen went bad. By early May the TV would not start at all. I did a little research online and found that many owners of Samsung DLP televisions were having similar problems. Several reported having to replace the "color wheel" on their DLP sets several times. DLP televisions use the color wheel to create the color that the viewer sees on the screen. This wheel looks like a very small DVD and is composed of red, green, and blue filters. It is mounted on an electric motor and spins at very high speeds. I found dozens if not hundreds of references to problems with the color wheel on Samsung TV's. Based on what I found online, it appeared that my problem was not unique to my set, so I sent an email to Samsung customer support from their website and they sent me a reply.
Keep in mind that my email to them included links to numerous detailed complaints about this issue with Samsung DLP TVs. So when the Samsung representative wrote, "We would like to inform you that it is not a common issue with Samsung DLP TVs," I found myself wondering if it was standard procedure for Samsung support to deny that a problem exists rather than reviewing the evidence and resolving the issue for their customers. So based on the complaints I had found on the web, I ordered a new color wheel off of eBay for $118 and replaced it myself. It took me a couple of hours of work and online reading to make the repair, but the set works fine now. I feel quite strongly that Samsung should have acknowledged that this problem exists with their DLP HDTVs and at the very least they should have offered to pay for the new color wheel.
When purchasing high end consumer electronics, use the internet to not only research the item you are purchasing but consumer feedback about the company that manufactured it as well. If there is a defect in the product and the warranty has expired, will the manufacture still stand behind the product? Research feedback on earlier models of the product you are purchasing and if you find consumer complaints, look for how the manufacturer addressed these complaints and use that information as part of your purchase decision. $118 for the new color wheels and about 6 hours of online research to find the cause of the problem and how to repair it.
Reviewed May 10, 2010
I purchased a Samsung 40-inch LCD TV that was manufactured in August 2007 (Model number: LNT4061FX). It began having problems about a week ago and started taking three on/off cycles to come on. A few days later, it came on after about five cycles but the screen was dotted pink and needed to be turned on and off again. Today, the TV repeatedly cycles on and off for up to 10 minutes and ends with vertical bars up and down, blocking the entire screen. So now, even after trying to turn it on for 10 minutes, it still will not come on properly.
I read online about all the capacitor problems and thought it would be a good idea to call the Samsung service line and see if they could send someone out. After talking with the service call center person for 15 minutes, she came to the conclusion that my model was manufactured two months before the other models that are included in the recall. The recall starts for models manufactured October 2007 and later. My model number was two months from being included in the recall.
Even though my TV is having the same problems as the recalled ones, Samsung cannot have someone repair it for free or send any parts for free. I disagreed with this practice vehemently since the TV is obviously having the same problems as a recalled one, was only made two months prior and obviously has similar or the same capacitors, and is not that old at all.
I was then directed to the Customer Relations Executive and received the same explanation and same refusal to help with any problems for free. They would send out a technician but I would have to flip the bill for everything. So far, absolutely no satisfaction from Samsung or any reason to buy from them again. I was looking at their LED TVs for my new place but that is now gone, and I am glad I decided against their high-efficiency washer and dryer.
Reviewed May 10, 2010
As soon as the warranty on my Samsung LCD TV Model LNT4032HX/XAA went out, I began getting dark spots on my screen. I spent over $1000.00 for a TV that after a little over a year has problems now.
Samsung TV Company Information
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- 1938
- Country:
- Korea South
- Website:
- www.samsung.com