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Samsung TV Reviews

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About Samsung TV

Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.

Visit www.samsung.com/us
Pros
  • High-quality picture and sound
  • User-friendly interface
  • Good customer support response
Cons
  • Frequent power issues reported
  • High repair costs after warranty

Samsung TV Reviews

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    Page 20 Reviews 2630 - 2780

    Reviewed Jan. 18, 2012

    I bought my 42inch Samsung TV on 08/2007. About 3 months ago, it started turning off then finally turned off by self and started clicking noise and would not turn on. I have an Emerson TV that is about 20 yrs old still works fine. I paid over $2,000.00 for this piece of junk. I went today and bought a Sony. Advised everyone at Best Buy do not buy Samsung piece of junk.

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    Customer Service

    Reviewed Jan. 18, 2012

    I purchased a Samsung UN55B6000 about two and a half years ago, and now the TV is in the shop getting a look at. Two days ago it started showing double image vertically which makes it look like you're watching a 3D image without the glasses. I called the Samsung support and basically was told I'm out of luck and was also told that I should have gotten the extended warranty which I thought was a testimonial in how much they believe in their product.

    I had called around to several TV repair shops and they were telling me that it might be beyond repair and that I should start looking for a new TV. I found this one repair shop that will try to replace a part that might possibly fix the issue. If it doesn't, then I will just turn this TV face up and put legs and use it as a coffee table in the living room. It will be a good reminder not to buy Samsung products again.

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    Price

    Reviewed Jan. 17, 2012

    We purchased a Samsung LSN4051D\XAA TV in Dec. 07 for over $2K. On Jan 3/12, it went on for 5 minutes then black and just started making a clicking sound like it wanted to turn on, it never did. Drove it 35 miles to the authorized Samsung repair shop only to be told it was the IP board and because it was 5 years old the parts were no longer made.

    We didn't even have the opportunity to repair it. What a waste. As pensioners, we had to save a while for the original purchase and are really upset by these events. It cost us about $500 a year for this TV. We would have been better off buying a new cheap TV every year for the last 5 years. It appears that Samsung has no intention of trying to keep customers. We will never buy another Samsung product. I also intend to complain to the BBB.

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    Price

    Reviewed Jan. 17, 2012

    I bought the Samsung 55 LED TV Model UN55B6000 for $2,300.00 two years ago. Now, I can see only the ghost images. So I called the Samsung Tech Support and they asked me to take into their authorized service center. It looks like my panel board is gone. To replace, it will cost me $1,400.00. For that price now, we can get the new TV itself. I'm not going to buy another Samsung product again.

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    Reviewed Jan. 17, 2012

    Four months ago, I purchased a 32" Samsung led from Mittal electronics Akola. Picture quality of TV is still excellent but since last 15 days 2 months vertical white lines coming on left side display of screen. After that I complained to Samsung service center Akola Maharashtra and they sent their representative. He opened back screws for checking and told me that they will replace panel of LED TV but I want to know that above problem is due to panel or any other problem.

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    Reviewed Jan. 17, 2012

    I bought the Samsung 40" LCD in February 2008. About 3 months ago (October 2011) I started getting the clicking sound when I turned it on. It took a minute to turn on. Last Friday (1/13/2011) it would not turn on at all. From reading online, it looks like everyone else has the same problem. I opened the back and saw two capacitors with the bubble up look. Samsung should be ashamed of themselves. They should have recalled all these TVs. Tell everyone not to buy Samsung products.

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    Price

    Reviewed Jan. 17, 2012

    Having done a lot of research before buying a LCD TV, I finally bought the Samsung flat screen LCD TV two years ago, model # LN52A850S1FXZC. It was top of the line TV at the time and the manufacturer was a reputable company. About a couple of weeks ago, horizontal lines started to appear across the screen then it takes several minutes before the lines go away on its own (assuming that it needs to warm up before the lines disappear). I am extremely disappointed in this as I paid nearly $2,200 for this product and the fact of the matter is that this product went bad so quickly and that other consumers are also experiencing the same defects as I am like the statement "Don of Baldwin City, KS on Dec. 19, 2011" written below. I do agree with him and a recall of these TVs by Samsung is definitely in order!

    "I own a Samsung model number LN52A850S1FXZA flat screen LCD TV. I purchased it two years ago. About four months ago, I noticed horizontal lines across the screen. It takes several minutes to go away on its own or I can press a certain area of the screen and the lines will go away. I am very disappointed in this as I paid nearly $2,000 for this product. The fact that the product went bad so fast and that other consumers are also experiencing the same defect suggests that a recall of these TVs is in order."

    I do believe that it's going to cost me hundreds of dollars to get this problem repaired.

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    Customer Service

    Reviewed Jan. 16, 2012

    I purchased a 52 Samsung LCD TV, model LNT5265F, serial number AJ733CNQ100481E, in March 2008. In August 2010, the TV made a constant clicking noise and took a long time to turn on. Fortunately, the TV was under extended warranty and the capacitors were replaced. On Friday, January 13, 2012, the TV stopped turning on completely. I emailed Samsung which was a very frustrating experience. I also called and the customer service representative said they would replace the capacitors at no charge; however, if it was not the capacitors, I would be responsible for the service call and any additional charges. The customer service personnel also told me that it was unlikely the problem was the capacitors and more likely a problem with the power board. I do not understand how a TV that is less than 4 years old has so many problems. I will go to the BBB and file a complaint as suggested in another complaint.

    Samsung has refused to fix anything beyond the capacitors, and by their own customer service group, have indicated that the problem is most likely a power board issue. I hope to take it to a repair shop tomorrow to see what I can do and see what the damage (cost) will be.

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    Reviewed Jan. 15, 2012

    Samsung products are trash. I have a 32 inch TV costing $950 that just quit working. For $65, I was told that it was the main board but Samsung would do nothing nor would Conn's. Now the 56" TV costs over $2000, it just turns off after 15 seconds of being turned on. Again Samsung will do nothing nor will Conn's. Do not buy anything Samsung.

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    Customer ServicePrice

    Reviewed Jan. 15, 2012

    I bought my PN50c7000 on Sep 25th, 2010. The extended warranty expired 20 days ago. Sure enough, a black line across the whole screen appeared right away. I called customer support and was told the TV needed to be serviced. A service center estimated the cost of repair of up to $1000 on this $1400 TV. I looked up the problem on internet and found thousands of similar problem reports! (for example, https://www.consumeraffairs.com/home_electronics/samsung_tv.html, but there are dozens more). I was hoping that TV would last for at least 5 years and was under impression that Samsung was a top quality brand. But it totally looks like Samsung does not care about the quality of their products and satisfaction of their customers at all. I don't have 1000 dollars to repair this junk. After saving enough money, I will buy a new TV and this is not going to be Samsung. I will never buy a Samsung product ever in my life and will make everybody I know aware of the quality of Samsung products and quality of your customer service.

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    Reviewed Jan. 14, 2012

    I bought this 50" Samsung Plasma TV (PDP) Model # PN50B450B1D from Best Buy on September 3, 2009 and I came home on Christmas day this year (2011) to turn on the football game and enjoy the night. After watching the game for about 15 minutes I heard a noise come from the TV then it powered off... no picture or sound but the red standby light is still on.

    The sound was sort or a pop or crack sound which I had of course never heard before. The red standby light is on, however when you press the power button, you will hear a click, then a few fast click at a lower volume then another louder click. This is all that will happen! The TV was never kept on for long periods of time like the ones at the store and is already broken. I have checked the capacitors for obvious signs of failure and looked over the fuses and yet I see nothing wrong.

    I was told I would have to pay for this however I know many others are having this issue. Please if you have this problem and bought a Samsung or a TV with Samsung parts inside, post now and let our numbers be shown. This is not our faults, we did not cause damage to our sets!

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    Customer ServicePrice

    Reviewed Jan. 14, 2012

    I bought a 56" Samsung HL-T5687S TV in 2007, and now have permanent white dots appearing on the screen. A search on the internet reveals that this is a common problem with Samsung TVs. Samsung customer service say they will not repair it because it is out of warranty. The repair will cost $400. This is the last time I will buy Samsung.

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    Customer Service

    Reviewed Jan. 13, 2012

    My Samsung 50" 720 Plasma PDP HDTV was purchased in August 2009 from Best Buy. It's generating permanent vertical lines, red and green, on screen. Can't discuss problem over phone but requires $150 payment for repairman to come out to "determine" problem and repair costs.

    Extended warranty was not purchased, and the Geek Squad representative made it clear that she would "never" buy a product without purchasing one. It made me even angrier with all companies involved. Never will I purchase Samsung or use Best Buy again.

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    Customer ServicePrice

    Reviewed Jan. 13, 2012

    I bought a Samsung 46" LCD TV in January 2009 (model LN46A630M1FXZA). The screen went bad. It started showing inverted colors on the screen this past summer 6 months after the warranty period. My credit card extended the one-year manufacturer’s warranty to 2 years. After several calls and looking for various solutions suggested by Samsung, it seems this expensive TV has just become a piece of junk. I took it to a local repair shop and they tell me it is not worth while to repair it. The cost for the screen only was quoted as $830. I feel that Samsung should honor their faulty piece and either pay for the repairs or replace it. Such expensive item (I paid almost $1300) should last longer than 2 to 3 years.

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    Price

    Reviewed Jan. 11, 2012

    I purchased a 64" Samsung 3-D Plasma model # PN64D8000FF on 12-02-2011 from H&SGregg in Aventura, Florida. On 01-09-2012, I was watching TV and all of a sudden, a black horizontal line from side to side appeared on the screen. After checking all the wiring, cable box, and everything imaginable, I found out it was a major malfunction with the TV. I called H&SGregg and they put me through the service department where they had told me that it was something major and that the TV would have to be repaired. Keep in mind that this TV is a little more than 4 weeks old and cost me $3K. Finally, I spoke to a supervisor and he scheduled for an exchange for a new one on 01-13-2012. I purchased the additional 4-year insurance for $499, but I thought that's only for the rear occasional breakdown. I never expected such a famous name brand to have so many, many problems especially on a literally new high end TV. Wow! Talk about being majorly disappointed.

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    Coverage

    Reviewed Jan. 11, 2012

    The picture is covered with vertical colored lines that jump around. I complained and Samsung put me in touch with a local repairman, since the warranty was 1 year. I am very upset that a slightly more than 2-year-old flatscreen TV with very little use has a problem, and I don't know if I should spend more money on fixing a junker.

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    Customer Service

    Reviewed Jan. 10, 2012

    I have had my Samsung Plasma since late 2007 and of course just recently out of the extended warranty. The TV started to make a clicking sound and to go on and off as of today. I called Samsung and they will not send out anyone; not even as this is the first time. I did read that they sometimes do a one time out warranty call but must depend on model. They claimed that this is not a problem they see at all but from what I see on this site and others this problem with Samsung seems to be pretty common.

    I paid almost $2000.00 since it was the best-rated TV at the time. It was not really in the end. Samsung was not helpful at all and could care less about the issue. I will not ever buy a Samsung product again. I have been loyal to the brand with my cellphone and dvd players but no more. T his is the last Samsung purchase I will ever make.

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    Price

    Reviewed Jan. 10, 2012

    I have a Samsung TV (model number ln82352ws). It's only 4 years old, and I have a 3 1/4 inch split on my screen. Is the TV going bad? Can I get a price adjustment on a new one? What can I, or you do?

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    Installation & SetupStaff

    Reviewed Jan. 10, 2012

    Today, 10-01-2012, I have purchased a Samsung LCD from Janta Electronic. The behavior of your technician was not satisfactory. Actually, by the time he has reached house for installation of the LCD, there was no one at my home. I requested him to kindly wait for just 10 minutes, as I will be coming, but he rudely stated that he does not have much time. He told me to just talk to the company.

    The employees does not have time to wait for the customer even for ten minutes. Kindly look into the matter so that no other customer will face this type of nonsense behavior.

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    Price

    Reviewed Jan. 9, 2012

    The TV takes 1 to 1-1/2 hours to turn on. It clicks then hums and eventually turns on. And we have a friend who had the same problem with his Samsung which cost him $300 to have a metal plate put in the back of his TV. We are under warranty and hopefully it will be fixed this Thursday. I will never buy Samsung products again.

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    Price

    Reviewed Jan. 9, 2012

    TV is less than 3 years old. Model LN32A330J1N. Suddenly, the volume moved up to highest volume on its own and will not go down. I have replaced the remote control batteries, tried the volume button on the TV. Nothing works. Samsung says the warranty is up and the TV only lasts 5 years. I am outraged! A local repairman said it is probably the circuit board which will cost at least $150 to replace.

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    Customer ServiceInstallation & Setup

    Reviewed Jan. 9, 2012

    I have the UN55C8000, purchased about 18 months ago - July 2011. As soon as I got it, there were issues. First, the backlit Samsung logo was only lit on one side. They sent a tech out who then decided that a new bezel would need to be installed. After waiting a couple of weeks for that part to arrive, the tech practically takes apart my new TV to a naked display panel since a complete bezel was being installed.

    Then a month later, the 3D stops functioning completely. I contacted Samsung again and same procedure. They send out a tech (same 3rd party company) and they tell me a board needs to be replaced. Couple of days later, the new board arrived and the TV comes apart again. Watching them put it all back together was pretty sad for a near new TV. Stuff a wire here that way, forget that piece of tape, etc. you get the idea.

    I tried to complain at that time to receive a replacement unit, instead of having a new TV that was torn apart twice. But, that would never happen with Samsungs awful customer service. So all has been good for the past year and suddenly it started happening, clicking sound but no powering up for my TV. After leaving it unplugged for a while and trying again, it would turn on, but soon after, dead. Sounds like the same capacitor problem as everyone else.

    The sick thing is I purchased a 46C8000 as well, but that TV has been zero problems at 16 months now. I feel it was caused by the abuse it went through for the repairs that made these issues arise. But a call to Samsung got me nothing. They can't grasp any concept except it is out of warranty. 12 months for a $3k TV. After spending $4,000 on 2 top of the line TV's in less than a year and a half, kaput! Rep tells me too bad, it's out of the 12 month warranty. They can send the tech, but I would have to pay out of pocket. What a joke!

    I’m going to fix capacitor myself, hope this TV last a little while longer. Either way, last Samsung ever! **! Samsucks!

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    Reviewed Jan. 8, 2012

    DLP, model HL56A650C1FXZA, has the DMD issue; white dots continue to show up on the screen. This is a product defect that Samsung is only fixing for free on a certain group of older DLPs. Samsung said my TV is not "on the list" to get free repair. This is affecting a lot of folks who have Samsung DLPs.

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    Reviewed Jan. 8, 2012

    I bought a 46" Samsung flat screen TV expecting it to provide good service and lasting quality. I received neither. I was advised by a Best Buy Repair Tech that the problems I was having (lines on screen) were being caused by faulty manufacturing and the wrong parts used for the TV. I have fixed it twice and next step is the garbage. Never again will I buy this brand.

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    Customer Service

    Reviewed Jan. 7, 2012

    I bought a Samsung LCD 52", LN52A750, two years ago. It had been working very well until four days ago when it started having difficulty powering on. It make repeated clicking sound and finally powered up. Now, it refuses to power up although it still makes repeated clicking sound. I searched the internet for any info related to this kind of TV having the same problems. To my surprise, there are quite a lot of reports on this problem. There are also quite a few YouTube instruction videos about repairing what causes the problem. I also found one Samsung contact telephone number but nobody answered it when I called. I left a message, but they haven't returned my call. The problem is said to be caused by poor quality electrolytic capacitors on the power supply board. I am wondering whether this type of problem is unique to Samsung TVs or not.

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    Customer Service

    Reviewed Jan. 5, 2012

    We purchased a Samsung 46-inch LN46B650 TV in October 09. Then on 12/21/11, while watching a movie, there were vertical lines and image ghosting. I called Samsung and talked to one of their techs. I was told that since my product was outside of the one-year warranty, they provide that they could not do anything for me.

    I have since searched online and noticed an exorbitant amount of people who purchased the same TV model around the same time and whose issues started occurring around the same time and who have all received the same response from Samsung. I have filed a complaint with the BBB. This is completely unacceptable. Unless Samsung fixes or replaces the TV, I will make it a personal mission in life that no one I know will ever buy Samsung products again since they obviously don't care about their image, brand, or customers.

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    Reviewed Jan. 5, 2012

    I purchased a Samsung Plasma 50" TV from ABC Warehouse in Canton Michigan approximately 1 1/2 yrs ago. The salesman was real cool. He advised he has a Samsung Plasma TV and it has lasted for approximately 15 yrs. So I purchased the TV model: PN50C590G4FXZA. I turned it on yesterday and it has a black line running through the entire screen (Horizontally).

    I called ABC and spoke to the salesmen who stated it was out of warranty after a year and I would have to purchase another television. I then contacted Samsung and spoke with "Johnny" who had me disconnect everything to the television and then turn it on and push the menu button. The line was still there. Then I was told I needed it repaired or replaced at my own expense. It's only a year and a half old, I spent $900.

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    Reviewed Jan. 5, 2012

    I would like to informed you that the Samsung 32 inch LED TV I have purchased in Doha Qatar on April 4, 2011, have been fixed in my home country, India, since after three months after purchase, it was already not working properly. I called nearest dealer in Chidambaram town. They sent a technician, we showed the invoice, but he refused to check, and he said he needed the international warranty card. I asked the Doha dealer, Techno Blue, and they said to be contact the Dubai customer care office, and that Mr. ** will take this matter.

    I purchased it at Techno Blue, Doha Qatar (tel-00974-44366958), with item code, N-025 LE-32C40 (model number UA 32C 4000 PX 200 and invoice number 20023530-T4). Kindly send a technician and fix the problem. Kindly take the necessary actions at the soonest possible time.

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    PriceReliability

    Reviewed Jan. 5, 2012

    I have a 40" Samsung LCD that I purchased in April 2008. It has worked great over the last few years, until about one month ago when I tried to turn it on, and it began to click continuously, then finally turning on. It gets worse each time I turn it on, and after reading all the complaints, I assume I am just one of many that have defective components in my unit. I've enjoyed the TV very much. I just feel that not even getting a 4 year life out of it, was worth the money it cost when I bought it. It cost about $1,300 brand new. You would think that would get a longer life, but from what everyone else is saying, it looks like that 3-4 years was the designed life span of the Samsung units.

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    Customer Service

    Reviewed Jan. 4, 2012

    I posted a complaint on this site on 12/1/11 regarding a recurring problem with my TV powering on and off. The TV was purchased in May of 2008. First problem arose in 2010. I had an extended warranty and they replaced the power supply. Then in November 2011, the TV began doing the same thing again. It would just continually power on and off. I called Samsung to complain and they agreed to send a tech out to replace capacitors one time free of charge. This did not fix the problem and after a return call to them I was told I would be responsible for the additional repairs.

    That was not happening, so after a week of calling them every day and getting the same response, I wrote a letter to the BBB and the Attorney General. Two days after Samsung received the complaint from the BBB, I received a call from them saying they would fix the TV free of charge! Then after the parts were shipped to rthe epair center and were damaged in transit, they offered to replace the TV with a new 2011 model for $400. It was too good of a deal to pass up, a 2011 55" 3D TV in place of a 2008 52". For all those on here filing a complaint, don't give up. No matter how many times they tell you that you are **, keep after them. Write to whoever you can. The results may not be the same but it never hurts to keep trying! No company likes to receive a formal complaint from the BBB or the Attorney General. I hope this helps and good luck.

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    Reviewed Jan. 4, 2012

    My husband and I purchased a Samsung 50'' DLP TV with model number HLT5076SX/XAA in 2007. A couple of days ago, the white spot plague spread in our TV. My husband called Samsung and they said that even though this is a known problem, there was nothing they could do since our warranty is up. Ridiculous! We will never buy a Samsung product again! I would give 0 stars if that was an option.

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    Reviewed Jan. 2, 2012

    My husband and I bought a 50 inch Plasma TV in November 2007 model # HPT5044X/XAA. We had been extremely happy with our television until recently, every time we turned the TV on it clicks multiple times until finally turning on. It started with just a few clicks and now it has built up to over 20 clicks before turning on. Has anyone found a solution for this common problem?

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    Reviewed Jan. 1, 2012

    We bought a Samsung LCD 46 inch model ln46b650. We heard a pop sound and everything went black. We do have a power surge protector. The TV is 20 months old. No help from Samsung.

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    Customer Service

    Reviewed Jan. 1, 2012

    I bought a new Samsung 46-inch LED HDTV for Christmas. I opened the package on December 22 to set it up. There were missing screws to set up the TV stand. You need 4 smaller screws to bolt the plate to the back of the TV and another 4 larger ones to bolt the plate to the stand itself. Well, there were only 4 screws, but are the ones missing the larger or smaller ones? I called Samsung and they said I have to wait 14 business days for the screws. Come on! These are just screws that they can grab from their warehouse and ship to me but no, I still have to wait 14 business days! It is now 2012 and still no screws. I don't even know if the TV works. It has been very frustrating to buy something for Christmas that you can't use. In the meantime, my 1 year warranty clock is ticking away! Someone at the plant in Mexico screwed up for I thought they do an inspection before packaging the unit up.

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    Price

    Reviewed Dec. 31, 2011

    We purchased a 46 in. LCD Samsung in April 2009 for a new house we were building because of the great reviews it got. TV was first used at the end of July 2009. We loved the TV, great picture. On Dec. 21, 2011, it began having ghost images and vertical color lines. I took it to the shop for evaluation this past Monday and they said it needed a new board and would cost as much as a new one to fix. I cannot believe a TV not even 3 years old must be junked. It cost a chunk of money when we bought it. I will not buy another Samsung.

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    Customer ServicePriceStaff

    Reviewed Dec. 28, 2011

    I purchased HPS 6373X plasma 63-inch on December 2006 for $6500.00. The circuit board broke in 2011. Samsung gave me the number of Home Service Net to repair television. HSN never called back. I called the Geek squad. $250.00 service call. HSN had to repair the TV. I had to pay them $250 to come out. Same issue 5 months later with identical part: bad circuit board. The circuit board was $900.00. Only warranty parts for 30 days. Then someone else said 90 days. Samsung said TV is not worth fixing because it is 6 years old. They do not have much confidence in their products. If you want to get a new television in 5 years, buy a Samsung.

    I was on the phone for one hour trying to get pricing for part. No one could help. My $6500 TV will be sitting on the curb next week. Three other manufactures in home got no problems. Samsung rep said 5 years is old for a television. It may not be worth fixing. They would not even prorate the price for me. Bad business, considering the part cost them nothing to make. The repair guy said the part was $900.00. I thought I could get the part directly and have someone else fix it. The repair guys double or triple the part prices, I later found out.

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    Reviewed Dec. 28, 2011

    I purchased the LCD Samsung TV about one year before. But the problem started from the starting day. I was too busy to complain about the problem.

    The problem is that the three icons are coming continuously on the screen: Auto Visualization, Digital noise filter on, Digital noise filter off. These problems are not going to be sought out after many tries, so please pay attention to my problem and solve the problem as soon as possible.

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    Reviewed Dec. 27, 2011

    I purchased a Samsung flat screen TV two years ago. I haven't had any problems with it until recently. It started with vertical lines and no pictures. I would turn off the TV and wait for 5 minutes and it would clear. This evening, deep colorful vertical lines appeared. I unplugged the TV, turned it off for 20 mins. and turned it back on and the lines are still there. The sound is perfect, but there's no picture! I'm now reading about other complaints with this brand. I think we should get our money back from this product, because it seems to me that the company is and was aware of this problem. That is why this brand is now "obsolete". What is there to do? Besides getting another brand and paying a large amount to repair it, does anyone have a solution? I have a LN3241DXX. I now don't even have the receipt for this TV either! Thanks!

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    Price

    Reviewed Dec. 27, 2011

    I purchased a Samsung TV in 2008. After three years, the set would turn off and on. As I called Samsung, the tech made me aware of a problem with certain Samsung models, one very common problem of bad capacitors? I decided to investigate on my own how to fix the problem. I searched on You Tube and was able to find out how to replace the capacitors on my own. It took me about an hour to make the repair and it was very easy to do. So for those of you experiencing the same behavior with your TV, do some research to save yourself some money? It cost me $7.00 dollars for two capacitors.

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    Customer Service

    Reviewed Dec. 26, 2011

    TV fails to turn on, like the many other Samsung TV owners my three year old Samsung TV began having delays turning on and then eventually failed to turn on all together. I was shocked and dismayed to find the high number of Samsung consumers with the same issues on the internet and frustrated as like myself most were way beyond the one year warranty. There are even several YouTube videos demonstrating how to replace the faulty capacitors causing the problem. I was ready to be done with Samsung but to my pleasant surprised after several phone calls to 1-800-samsung they offered to make a onetime repair at no charge. Samsung made the repair in less than 30 minutes with no questions asked. Samsung stood by the product and so will I.

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    PriceStaff

    Reviewed Dec. 26, 2011

    I had purchased a 26" Samsung LCD on 12.04.2010 from Initiative in Lucknow. The LCD has a serial number of ****. After one and half year, in November 2011, I have noticed that there are lots of color dots/lines coming on the screen. I have complained to Samsung customer care and then the Samsung representative visited and checked the LCD. He said, “There is a defect in LCD panel and you will have to change the panel completely.” He also said, “As of date, the LCD is not in warranty period, since the 1 year warranty is already completed and you will have to pay Rs. 15,000-16,000 for that.” I have purchased the LCD in Rs. 23,000. I am doing a private job and it is not affordable to me to pay their charge for repair. Here I am, requesting Samsung to repair the same at free of cost. Thanks and regards.

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    Reviewed Dec. 25, 2011

    About two and a half years ago, I purchased a Samsung HLT6756WX/XAA, DLP Television. Beautiful picture, but now, I am experiencing the same thing thousands of other consumers are. This according to blogs all over the internet about this specific issue. White dots all over the screen. It starts with one then 2, 4, 6, 10 and they just keep multiplying. When I contacted Samsung about the problem they told me that it was normal wear and tear and washed their hands of the problem. I was not even allowed to talk to a supervisor when I asked to. A friend of mine bought the same Samsung model a month after I did and he has the same exact problem. Any suggestions on how to get Samsung to own up to their problem and accept responsibility.

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    Reviewed Dec. 23, 2011

    The picture on our four-year-old, 46-inch Samsung started darkening. We called Sears where we had purchased it. Guess what? The inverter board was bad but Samsung no longer makes it so the unit cannot be repaired. I searched all over and could not find anyone who sells it. We have to purchase another TV and I guarantee you, it will not be a Samsung. Planned obsolescence is great for business.

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    Reviewed Dec. 23, 2011

    I want to post my story because I hope that other people won't be fooled by Samsung like we were. We bought our 50" Samsung plasma TV (model PN50B450B1, series 4450) on 05/03/09 from Sears for $1099.99 after the salesman, who seemed knowledgeable, told us that Samsung TVs were the best. But just the other day, it stopped turning on. The red stand-by light remains on, however, when attempting to turn it on, the TV clicks, the light flashes, and then the TV returns to stand-by. We took the back off to check the capacitors but they look fine. We aren't going to pay a bunch of money to fix the TV. We are just going to replace it. We went back to Sears to browse for a new TV. Their Samsung floor model was doing the exact same thing as our TV at home! So now the question is, which brand should we buy? We were once recommended to buy a Samsung, but that did not turn out well.

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    Customer Service

    Reviewed Dec. 21, 2011

    I bought a Samsung 46 LCD television two years ago. Six months after I bought it, the screen went blank. Reading on the internet, it said to take the power cable off for 24hours. I did and it came back on. Flash forward to 12/12/2011, the TV. started to make a clicking sound and then the screen went blank again. I called Samsung and they said they would pay to have two caps replaced and if it didn't work that I would have to pay $100 to the service company for making the service call. From what I've read, I was sure that it would work so I agreed.

    The television turned on and wala! Happy again, it turned on! Until the next morning when the same problem happened! I don't know and I'm no TV, repair guy, but I think that the repair company wants me to call back to come and steal my money, because after it went out again, I took the television apart and saw the capacitors that they replaced were replaced with the same ones they took off only new! You would think that they would put better ones on to solve the problem! Not to make the customer call back and pay the repair company an arm and a leg to tell you "they can fix it right this time."

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    Staff

    Reviewed Dec. 21, 2011

    By mid of 2008, we purchased a Samsung LNT4069F, which was manufactured on February of 2008. A couple of weeks ago, the Samsung (LNT4069F) TV started not turning on immediately, then after a couple of persistent clicks, turning on (the click is the sound when it is turning on and off, very precisely speaking). Today, it would not turn on at all. The persistent click has been on for hours and hours, but nothing comes up on the screen. We spent hard earned money on this Samsung TV, more than $1500, then after less than 3 years, it broke down.

    Also, horizontal articles had appeared persistently (when it used to turn on), obligating us to turn on and off several times, after a variation in timeframe operation. Never, listen to me, never buy a TV from Samsung. We need a class action suit against Samsung. Samsung's lack of respect for customers is astonishing. An abuse against customers, in my opinion. Fortunately, following a painful past experience with adjacent insurances, we did not buy any insurance. They are there to exploit you more, and to feed salesmen in despair of extra cash themselves, and despair to guarantee good performance, in order to please their bosses, not you. They couldn't care less about you.

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    Customer Service

    Reviewed Dec. 21, 2011

    We are very disappointed with Samsung’s services, as our TV is distracted from the last 4 months. The mechanic of your company has visited 3 times, but we are not satisfied from his service. Now if we call him, he doesn’t even try to receive our call. The model number of our TV is cs-29m50me. So, kindly pay attention towards it and provide the service as soon as possible.

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    Staff

    Reviewed Dec. 20, 2011

    Samsung seems to be having an issue with the DMD chips that are in their TVs.There are thousands of customer complaints online. And they are only resolving issues that are in certain models. It makes no sense to resolve issues with only certain models when it is the same part that is going out. I understand that warranty is only for a year but when thousands of issues have occurred with the same part, it only makes sense to have a recall on the part and Samsung instill some faith with their customers that Samsung stands behind their name and products. Sales rep. just kept continuing to read the same line over and over that the issue is due to wear and tear and Samsung will only help me find a repair guy close to my home. I told her that I could do that myself. So I was told that was all they would do for me.

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    Customer ServiceStaff

    Reviewed Dec. 20, 2011

    I bought a 42" Samsung Plasma TV 4 years ago ($1800) and also the extended warranty ($250) which ran out in July of this year. 3 days ago the TV suddenly won't turn on and just clicks. So I called Samsung directly, noticing similar problems with these TVs posted all over the internet. After calling Samsung and getting the "your TV model is not on the recognized problem list", and speaking to several customer service reps, I am extremely disappointed in this company. Don’t buy Samsung! We should come out with a video to post on YouTube about this company, like the United Airlines one! They deserve to be out of business.

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    Customer Service

    Reviewed Dec. 19, 2011

    We ordered our Samsung TV and when it came, it did not have a power cord or remote. After calling Samsung for 4 days and countless hours on hold, they said they would expedite the cord and remote to us. I called back 2 days later and the supervisor said that there is no expediting process available in their system, and that she was not sure why I was told my item would be expedited. I am extremely frustrated and disappointed in this company and will think twice the next time I have to make an electronic purchase.

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    Reviewed Dec. 19, 2011

    I own a Samsung model number LN52A850S1FXZA flat screen LCD TV. I purchased it two years ago. About four months ago I noticed horizontal lines across the screen. It takes several minutes to go away on its own or I can press a certain area of the screen and the lines will go away. I am very disappointed in this as I paid nearly $2,000 for this product. The fact that the product went bad so fast and that other consumers are also experiencing the same defect suggests that a recall of these TVs is in order.

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    Price

    Reviewed Dec. 18, 2011

    My 3 year old "top of the line" 46" Samsung's beautiful picture suddenly turned into gaudy striped wallpaper! The TV tech diagnosed it as terminal "panel failure"! The cost to repair is more than a new TV! I have had a cheaper LG for 6 years with no problems. So, more expensive does not necessarily mean a better product. Samsung TVs are **!

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    Staff

    Reviewed Dec. 17, 2011

    I purchased a Samsung plasma TV in November 2009. Less than 2 years later, the screen goes blank but I still get a sound. I have read numerous forums about this problem and Samsung denying it's a defect. My TV is out of warranty so I called the service repair center to fix the problem. The rep showed up at my house and then refused to look at my TV because it happened to not go blank when he was there. After reading about the numerous complaints, I'm not sure its worth fixing this issue. I will never again buy another Samsung product!

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    Reviewed Dec. 15, 2011

    I have a friend that has a bad Samsung TV and he asked me for help. I started a Facebook page for him called "I have a defective Samsung TV." Facebook has 600 million users and a lot more people may see that page.

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    Reviewed Dec. 15, 2011

    After 3 hours, my flat screen TV would not turn on. I called Samsung and they said they would pay to replace the capacitors but if it was anything else, I was responsible. The tech came and replaced the capacitors, however, the main board was bad. Now in only three years, I am having to replace a TV. Well, all I can say is I have had Sony and JVC TVs for over ten years and the next TV I will purchase will not be a Samsung. I also intend to tell friends and my employers about this product and advise them to purchase more durable and reliable brands.

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    Reviewed Dec. 12, 2011

    I bought a 40" Samsung LCD TV a little less than 2 years ago. I went to turn it on one day and it had no picture. There was sound and I was changing the channel, etc., but could not see anything on the screen. After doing some research on the Internet I discovered this to be a very common problem with Samsung LCD TVs, so I called Samsung Canada about my problem assuming that they could do something to help. After dealing with an inept customer service representative, I spoke with their supervisor and was told that because it was not on their "list" of manufacturer’s defects, there was nothing they could do.

    What they could do was suggest a repair place in Calgary, which I would have to pay for myself. I have also sent (as instructed by a Samsung representative) several notifications about my problem to their solutions page on Facebook and have never received a single response. I find their customer service to be a joke, their lack of ability in standing by their products, especially a product which was less than 2 years old is appalling. I bought a Samsung based on their alleged good name and customer care. This experience has left me quite upset and I am now without a TV I worked hard to earn the money for, only to have it fail after such a short time.

    After contacting the repair place Samsung recommended, I soon ruled out that option. They wanted $80.00 just to look at my TV. After diagnosing the problem, they said it would cost upwards of $150 to $250 for parts, another $200 - $300 for labor depending on the problem. So I am hunting for a repair place that is more affordable or hoping Samsung will finally decide that they need to make this right.

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    Reviewed Dec. 12, 2011

    We purchased a Samsung LCD TV in 2008. After 3 years, the TV started turning on and off at start up, for about 3 minutes, until it stayed on. We called Samsung after looking at the message boards, and realized there was a capacitor problem. Samsung knew the capacitors in this model TV were bad, and they sent a repairman who fixed 2 of the faulty capacitors, at no charge. Great! However a few months later, the TV has started to do the same thing. The other capacitors in the unit, which Samsung did not replace, have obviously gone bad as well. I called, but to no avail. They said it was a "one time courtesy" call.

    I have a huge issue with this. "As a courtesy" I feel, refers to something which is not the manufacturer's fault. In my opinion the capacitors, should have all been replaced, not just the 2 that were at that time, broken. They knew these things were defective. I am now left with a huge bill to fix these faulty parts myself, as Samsung will not give me a second "courtesy" call. I am beyond mad. The TV cost more than $4,000, and now after 3 1/2 years, it's a useless piece of rubbish. I will never buy a Samsung again, and like others on this post, I wish I had read their reviews, before I bought my TV.

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    Customer Service

    Reviewed Dec. 11, 2011

    I purchased a Samsung LN T4066F from Best Buy approximately 5 years ago. I paid $2000 for this TV and I've loved it. Several months ago, I started getting pink dots on the screen. Of course, it’s out of warranty. But anything that costs this much shouldn't fail so early in its life. I have had and still have TVs that are decades old that still work just fine. Samsung.com said to try picture reset which I did. Their email said they had no problems with this TV, yet I see the pink dot problem all over the internet. I will now be looking for a repair person. But I really can't believe an item that costs this much, with as many problems as I see on the internet, is still selling and the company doesn't do anything about it. There’s more to come.

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    Staff

    Reviewed Dec. 11, 2011

    I purchased a Samsung LN46B650 television on 05-02-2009. The television worked fine until 12-01-11 at which time I noticed red and yellow vertical lines on the screen. I had purchased a 3-year extended warranty and am expecting the repairmen to come to my home on 12-16-11. Unfortunately for me the warranty company has had numerous complaints against them and the BBB (Better Business Bureau) has them rated C-, so I am not expecting anything different.

    What really upsets me is that when I conducted a search on the internet regarding my problem, I noticed hundreds of complaints from people who either purchased this same model or who purchased models approximately 2-3 years ago. I am certain that you are well aware of this problem as most of these people had contacted Samsung. I am also certain that you know exactly what the problem is and the supplier(s) were/are that you purchase the faulty boards from.

    I’m even more upset when I think that you could have simply had a recall of some sort to correct the problem, but I guess you thought it best to deal with those of us affected on a case-by-case basis.

    My solution is this: I will buy another television which will obviously not be a Samsung. Whether or not my current Samsung gets fixed remains to be seen; but if it does, I will donate it to charity. I would feel horrible selling it to someone knowing there can be more problems down the road while knowing full well that Samsung is not an honorable corporation in dealing with customer issues. Apparently, your corporation finds this behavior acceptable. I understand why it’s a simple mathematical game. There are not enough of us affected by this problem to cause an interruption in your sales; for if there was, you would certainly address the issue.

    In any event, I have filed a complaint with Consumer Affairs and I am in the process of filing another with the BBB. I will tell anyone and everyone who asks not to buy any electronic product with the Samsung name on it. I will post this story on websites and as many internet sites that are appropriate for such information and as many recipients I can.

    Again, it will not affect your bottom line but at least people who read this and the numerous complaints I have (and will post) will hopefully pause and take into consideration this information before making their purchase. I’m not a vindictive person, but my frustration with Samsung is such that it is driving me to inform others of my experience and I am not alone as I sure you are well aware. This letter’s purpose is to let you know what one customer thinks of your company.

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    Reviewed Dec. 9, 2011

    I bought a dlp 720 HDTV from Samsung. Less than 18 months later, I noticed that white dots (pixels) were showing up on the screen more often, pretty soon afterwards I was looking at a milky way galaxy on the picture screen from all the pixels that apparently burned from the computer board chip. I will never buy another Samsung TV. I contacted the Samsung and began to get the run around from this company. If anybody is thinking of buying a Samsung TV, forget about it! Save your money and buy something else!

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    Reliability

    Reviewed Dec. 9, 2011

    My husband and I purchased a Samsung TV in 2009. The TV is now turning itself off and on. Of course, no warranty to get the TV repaired. Boy, do I wish we had checked Consumer Affairs before purchasing what we thought was a reliable product.

    If you're planning to take your Samsung TV to the repair shop, don't. We just spent $243 of the kid's Christmas money to get it fixed so they can enjoy playing the Wii we just bought them for Christmas. The repair ower said the problem was so common and fixable. Maybe TV repair shops should be liable for taking in a bad product and charging an outrageous fee especially for a product they know is trash; just a thought.

    No more Samsung TVs for this family. We can't afford a new TV. The Wii products will have to be returned.

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    Reviewed Dec. 9, 2011

    I have a Samsung LN-T4661F 46 LCD TV that displays the following symptoms. Three horizontal lines dividing the screen into four equal bands appear when the TV is turned on. The lines are barely visible on the left side of the screen and become more defined to the right. Along with the lines there is also ghosting that becomes more pronounced from left to right. This used to last only a minute or two at startup then progressed to 15 minutes. Now it’s almost permanent, clearing up occasionally. Once they disappear, the picture is perfect. If the TV is left off for a couple of hours, the lines will return.

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    Price

    Reviewed Dec. 8, 2011

    I bought a Samsung LN46B650 on May 2, 2009, for $1,550. It is November 8th, 2011 (2 1/2 years later), and the screen has vertical yellow, red, & black lines. From what I can tell, after researching, this is a common problem with Samsung. I have a warranty for 6 more months from Warrantech (Brandsmart in Florida), however if you look them up on the BBB website, it looks as though it will be a nightmare to get them to fix it. It will cost $100 to $150 just to have someone come out and analyze the problem. My short-term solution is, I will never buy anything with the Samsung name on it again.

    There are three things that could cause this. One is the T-Con Board, which costs approximately $50-$75. The second is the Tuner Board, which costs $150-$175. The third is, the Panel itself is shot, not worth replacing because it costs more than the television itself. I may try the first two. I haven't decided yet, but the bottom line in my opinion is, stay away from Samsung.

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    Reviewed Dec. 8, 2011

    I purchased a 51-inch Samsung plasma TV from Wal-Mart online. I received the TV on 12/07/2011. The box did not have a power cord. I contacted Samsung and was told it would take up to ten days to have one sent to me. I was also told that I could purchase one at Wal-Mart and pay for it myself. Wal-Mart does not carry this cord. One would think a company like Samsung would ship the cord in a more timely manner.

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    Customer ServiceCoveragePricePunctuality & SpeedStaff

    Reviewed Dec. 7, 2011

    I bought a 46" LCD TV in March 2007. The clicking noises began, late start up, pink dots, and lines on the TV. I called Samsung, but they won't do anything about it since it's "not one of the models affected", so therefore, I won't get the free repair some get. Thankfully I bought the Geek Squad extended warranty. It is covered under their four year plan. For those of you who don't have the option of someone to repair it for you, there is a very detailed YouTube video on how to change out the capacitors. It should cost less than $15 to repair it, if you do it yourself. I told Samsung reps they are making a lot of customers upset, for an easy $15 repair. It's a shame. Their picture (when it works) is awesome.

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    Customer ServiceStaff

    Reviewed Dec. 7, 2011

    I paid $1100 for Samsung’s HP-T4264 Plasma in 2007. Last week, 11/30, the picture goes off and the clicking sound starts. Picture stays on maybe for a few hours if lucky. I cannot turn off TV or I have to go through cycle again—1, 2 10, 20-plus minutes. I unplugged, rebooted, and the picture may or may not come on. If it does, it’s for only a few seconds and then it’s back to the infamous clicking. Today, 12/7, there’s no picture whatsoever. It’s just clicking.

    I called Samsung’s 800 number and told them I saw that many have similar problems all over internet. They, of course, denied and couldn't even direct me to a technical person. They have totally useless customer service. They referred me to a local "authorized" Samsung repair service and Best Buy. I described the problem to both. They made it sound like a unique problem and wanted to come out and diagnose it first with a $125 to $150 charge. My diagnosis: it’s a piece of junk that Samsung has knowingly sold thousands of.

    Never will I buy a Samsung product again.

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    Customer Service

    Reviewed Dec. 7, 2011

    I purchased 46" LCD in 2008. TV started clicking and taking longer and longer to turn on. Yesterday, it clicked for 45 minutes before turning on. Now there are colored lines running vertically up the screen. I contacted Samsung online but they want $28 to give me an answer. It is a disgrace, just by judging the numerous consumer complaints here, that Samsung is not brought to justice. Something must be done. Sign me up for the class action suit! TV should be fixed or replaced by Samsung.

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    Reviewed Dec. 6, 2011

    I just purchased a UN40D5003 40" Samsung TV. I am also hard of hearing, and must use a hearing device to listen to my TV. I tried contacting Samsung, and they said for $28.00, they would give me an answer to my problem. Is that any way to treat a new customer? There is no audio output jack to connect my device to. You would think that they would tell you that when you purchased the TV. I am very disappointed.

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    Customer Service

    Reviewed Dec. 5, 2011

    I purchased LN52A850 52 120Hz, 1080P LCD TV on November 2008 for 2,000 dollars. About 6-9 months ago, it had some picture problems with four horizontal lines going through the TV and some phantom pictures. Initially, it only lasted for about 5-10 minutes. Now, it lasts about 30-40 minutes but goes away after the TV warms up. The bottom line, I have called Samsung four times about this and they say it is out of warranty and can't fix it for free. I have read numerous complaints about the same issue and they just do not care about the product or the piece of ** TV they pushed on the consumer. I will wait for the TV to blow up, go black and eat my 2000 dollars. I will never purchase another Samsung product ever and highly recommend for all of those who read this to use your facebook/twitter accounts to get the word out and tell everyone that Samsung does not stand behind their product. Boycott Samsung products.

    The sad part for me is I have 2 smaller Samsungs, one I purchased for my son and one for my bedroom. I am waiting for those to start having issue soon. It has been about two years since I got those. If you get a Samsung product after reading this, then shame on you.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 2, 2011

    My wife purchased a Samsung flat screen 52-inch TV for a once in a lifetime Christmas present. For about two years, all was well with this television until the volume suddenly vanished. I could not figure out why I could not hear anything. I unplugged the TV and after waiting for everything to reload, lo the volume was found. However, after I turn the TV off for awhile and then turn it back on (usually overnight) the volume is gone again. So now I have to pull the plug each time I want to watch something.

    It figures that all this stuff happens around two years of ownership. It makes you wonder if they put in parts they know are going to fail after the warranty. How can anyone make a product that fails so quickly? Alas, I see that in more and more in products nowadays. But when you pay over $2000.00 in this economy, this TV should last as long as the one my parents still own (25 years).

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    Reviewed Dec. 2, 2011

    My 50 inch Samsung Plasma TV has little blue dots all over the TV. They will not go away. What can I do about this? I have read all over the internet about his same problem. I think someone should file a lawsuit against Samsung for this problem. Now I'm going to have to buy another TV and this is not a good time due to it is almost Christmas and I have kids. I will never buy another product from Samsung.

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    Customer Service

    Reviewed Dec. 2, 2011

    We bought a Samsung plasma TV with an extended 2-year warranty from Best Buy on 2/7/11. About 4 months later, we had a green line appear and Geek Squad came and fixed it but left a couple of screws out the back, we later noticed. Right after that, a thick white line started showing up where the green line was but it went away, so we cancelled another repair. On 11/11/11, there was a thin black line going across the bottom and then it cracked right where the black line was and the picture went black and only the sound worked. We called Geek Squad and they wouldn't fix it because they said it was physical damage, basically calling us liars and told us to call Samsung.

    Samsung told us to send pictures and when they got back to us, said it was physical damage as well. This is ridiculous since we didn't touch the TV. How could it be physical damage. There isn't even a scratch on the outside of the glass, it's perfectly smooth.Samsung finally offered to pay for the parts if we pay for the labor and this is unacceptable since it's under warranty and we did not damage the TV, we should not have to pay anything.

    We looked up consumer reports after this and have found this same thing has happened to many others. We just want Samsung to make this right.

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    Price

    Reviewed Dec. 2, 2011

    This is a huge LCD TV. I think 52 inches. It started with pink dots, then stripes. Now it won't turn on at all. We tried to order the part from Samsung to fix it ourselves (since of course this happened immediately after the warranty expired). But they are out of the part. I can't stand the thought of tossing something this large into landfill - never mind what it cost originally and what I will have to pay to replace it. This seems like a fundamental flaw in their design. So many people on the internet are complaining of exactly the same thing. It seems like Samsung should conduct a recall and make this right for their customers. As it stands now, I would never buy another Samsung product again.

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    Customer ServiceReliability

    Reviewed Dec. 2, 2011

    I have a 52-inch Samsung TV with blurred horizontal lines that come and go. There's a clicking noise when trying to start up and ultimately would not start up at all. The problem is the blown capacitors on the power board. Samsung sent out a technician to repair the problem twice; 6 months after the warranty expired and 14 months after the warranty expired (i.e. today). When I called the second time, Samsung told me they would only make a one time repair. I argued with them that they did make a one time repair on three of the eight defective capacitors on the power board the first time around and now I want them to make the one time repair on the remaining five defective capacitors.

    I explicitly asked them to tell the technician to replace all the original 'defective' capacitors and that is exactly what he did during his visit today. Interestingly, the repair man told me that during his first visit he was specifically instructed by Samsung to only change the blown capacitors. This news is what prompted me to post my experience today. I thought it was terribly deceptive by Samsung to pretend like they were fixing the problem and not really fix the problem. I am convinced they knew what the root cause of the problem was all along. It was only when I pushed them with a solid technical argument that they made the necessary repairs. The sad part is that we are talking less than $2 in parts and only about 10 minutes of work (yes, I timed him). Hopefully this will help someone else get their TV back!

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    Reviewed Dec. 2, 2011

    I bought a 50" Samsung plasma mid 2009. Come early 2011, it clicks on and off then turns on showing a fuzzy green picture; then a loud 'pop' noise and it turns off and repeats the cycle. I can only stop the cycle by unplugging it. I took it to a repair shop and they say not only is the panel stuffed, but Samsung do not produce that panel any more. So I don’t even have the option of an expensive repair bill. Goodbye, $2200, goodbye. I will ever buy another Samsung product.

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    Price

    Reviewed Dec. 1, 2011

    My 3-year old TV is doing the same as the others. It's a 42" Samsung Plasma and it turns itself on and off repeatedly nonstop. Like others, I thought Samsung had a good reputation. I also bought one for my bedroom. Now I'm waiting for the other shoe to drop.

    It’s a piece of junk TV. It should have lasted much longer than 3 years. CRT TVs have lasted me 10 and 15 years. Like others, the cost of repair is more than a new one. So I’m done with Samsung. Buy another TV.

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    Customer Service

    Reviewed Dec. 1, 2011

    I purchased a Samsung LCD TV, model # LN52A550P3F in February of 2009. While watching it, vertical colored stripes ran through the screen blocking any picture. I called Samsung, and of course, they can't do anything for me because it's after the 1 year warranty. I have 3 LCD TVs in my house, over $4k paid, all Samsung because I respected the brand name. After getting nothing from Samsung, I took it to the TV repair shop. It is a bad panel so it's not worth fixing. I paid $1200 for this TV. I will never buy another Samsung product again. They should stand behind a product better than this. Why pay for the name when it means nothing?

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    Reviewed Dec. 1, 2011

    While TV was on, a loud pop came from behind it. The next day, the TV started clicking before the picture would come in. Now it clicks about 30 minutes before the picture comes in. I contacted Samsung and they referred me to a technician. The TV was only 2.5 years old!

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    Customer ServicePrice

    Reviewed Dec. 1, 2011

    I have a Samsung LN52A550 flat panel LCD TV purchased in July 2008 for $1700. This week it started to experience a problem which I found to be quite common in perusing Samsung TVs on the web. After it has been on for short time (15-30 minutes), the entire right side of the screen starts to flash vertically colored lines. It graduates into solid lines if left on for too long.

    In researching this symptom, it points to two possible parts that have failed. The first would be less expensive if the part is available. It is called the T-CON (aka LCD controller). The second part is the LCD panel itself, which in reading signals its death knell. It is more expensive to replace the LCD panel than what the set is worth.

    The response I got from Samsung is that they have received no complaints about this set. I believe they are choosing to "cherry pick". Maybe no one with my exact set has not contacted them (extremely hard to believe at this point). But in reading about this very same failure in all sizes of their LCD line, clearly there is a manufacturing flaw.

    At $1700 for just 4 months over its 3-year purchase date, it's a bit expensive per annum to own this TV. I would think someone would have initiated some sort of class action or government agency to investigate Samsung. Clearly, they are not dealing in good faith and are in denial. It goes to the old "bean counting” approach and by that it's just easier for them to put you off and maybe deal with you one on one than to retool and make a better product.

    I know when I did the research on LCD TVs, Samsung came up at the top of the ladder. It didn't take long for them to fall off. I have since sent them a third message today along with your website that documents all of the Samsung complaint issue since they said they have not received any complaints about "my set".

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    Customer ServicePrice

    Reviewed Dec. 1, 2011

    I have purchased LCD TV in July 2010 and just after one year, as the warrantee expired, the TV also retired. We did call the customer care and the service engineer visited last week. He suggested changing the mother board of the LCD TV. Probably what drove the service engineer to come to the conclusion is the prejudice in his mind or the real technical issue that mother board can not be repaired. If it is faulty or otherwise a product that is just out of warrantee of one year, I really can not figure out the nexus.

    What made me to think Samsung is another company where products are made only for one year (i.e. warrantee period) and as soon it is passed, products get retired too. As if the life of Samsung product is designed for one year. Now this is a serious matter. We did not do any thing. If the motherboard gets problem, this is probably the manufacturing problem, not legally but ethically. I believe, Samsung practices ethics and earn trust in the industry.

    I did call a number of times, filled up forms in the service on web, and wasted so much time explaining the things, but all in vain. My simple question is if a Samsung product is designed only for one year? If yes, then please do send me in writing and I will take it to next level of product conspiracy. If no, then how come my LCD TV gets retired without any human intervention, just after one year? Don’t you consider it is matter of manufacture fault and should be repaired or replaced free of cost?

    I would request your kind intervention to prevent the "Product Conspiracy" being malpractice by Samsung. Please do something.

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    Customer ServiceStaff

    Reviewed Dec. 1, 2011

    I purchased a 52" Samsung, model #LN52A650A1F, in May 2008. In July 2010, the TV would continually power on and off. Luckily, I had extended warranty and the power supply was replaced. Now in November 2011, the TV is doing the exact same thing again. I called Samsung and they acted like they never heard of this problem but they would send a service tech out to replace capacitors one-time only free of charge. Of course, this did not fix the problem. Samsung tells me I am now responsible for any additional repairs.

    After reading the posts on this site, I see I am not the only one who was ripped off by Samsung. Never again. I guess Samsung has never heard of the saying that a happy customer will tell one person and an unhappy customer will tell a hundred people. Sounds like there needs to be some legal action against Samsung to force them to compensate the customers that they have ripped off!

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    Customer Service

    Reviewed Dec. 1, 2011

    I have a 50" DLP TV that has started having white dots show up daily. After an internet search, I found that many people have had this problem. Most were told their model would not be fixed for free because they haven't gotten enough complaints but were later told that they would fix their TV. I called and was told my model wouldn't be fixed. I got on Samsung's twitter and was told that what they did for other TV owners has nothing to do with what they do for me and they will not fix the problem. I'm wondering if anyone else has been able to get them to fix the dots on their DLP.

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    Customer Service

    Reviewed Dec. 1, 2011

    I purchased a 43-inch PN43D430A3DXZA plasma TV on 11/27/11. After unpacking, screen cracked and no box damage. I returned it to the retailer and was exchanged for same TV. After 2 days of use, screen went black, cracked, TV popped and started squealing. I called Samsung, they say it will take a week for technician to look at TV, that's longer than it worked. Samsung was no help and rude on phone. I called a technician myself and they will respond in one day. I should have read this first! Now I am stuck with a TV that is junk. I will never buy Samsung again.

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    PriceStaff

    Reviewed Nov. 29, 2011

    I purchased a 52'' LCD Samsung TV and 35% of the screen has colored lines running vertical through it. I talked to a technical support person and was told to have it serviced and he hasn't had anyone complain of this problem. I have the chat record to prove this. The TV was bought on September 21st 2008 and cost about 2k. The technician told me that the TV is toast and would cost more to fix than to replace.

    I thought it was just the LCD TV, but by reading on further complaints, I now know that there are multiple issues with Samsung TVs. The TV was just replaced with a Samsung LED. I hope it doesn't die, but it sounds like I made a huge mistake.

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    Sales & Marketing

    Reviewed Nov. 29, 2011

    It is absolutely horrid. People need to know that if they purchase a Samsung LCD HD TV, it will likely only last 2 years. I have extended warranty from Brandsmart on mine, and they, of course, refused to repair it (insisting it was customer induced). Although, Samsung themselves say, they do not have any idea why this happens, or which part to replace. I have reached out to both via several avenues, but to no avail. They just refused to acknowledge their TVs are built to fail after 2 years, and will not do anything to help their customers, even with extended warranties.

    $2,500 loss on a 2 year old TV. The extended warranty is useless. Samsung refers to the extended warranty repair man to fix it, and the repair man refuses to look at it, or attempt to determine the root cause (basically he walked in the house, and from several yards away, made a determination that we inflicted the damage ourselves then left). In the meantime, other technical gurus have provided a possible root cause, which they will not even entertain. I do wish an attorney would pursue this, on behalf of all the Samsung TV owners who are not getting any satisfaction!

    Brandsmart's extended warranty is a scam. When I called the warranty service back they said they can send another tech out, but he also said it was physical damage, and we will get charged $69. They said they have the right to claim that, without proving it. If Samsung cannot say what causes this anomaly, how can the extended warranty company claim, we did it ourselves?

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    Customer ServicePrice

    Reviewed Nov. 29, 2011

    When I originally purchased the TV, I Loved it. That was February 2010. Now it's November 2011 and Sunday, while watching it, I heard a loud pop and the TV went black. Called Samsung and of course it's out of warranty. Considering having the service technician take a look at it which will cost me at least $60.00 even if I don't get it repaired. In the spirit of saving the planet it seems such a waste do materials to scrap the TV but I know that I will never buy a Samsung product of any kind again. What ever happened to the days when appliances lasted for at least 10 years.

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    Reviewed Nov. 29, 2011

    I have a 40A550 since 2008, and after 3 years, the capacitor problem reared it's ugly head. Samsung sent the one-time-repair guy, and he replaced 2 capacitors. I suggested he replace all, but he only had 2 with him, and said this would do the trick. 3 months later, the capacitor problem is back, and Samsung says its my problem now, even though I explained that the tech only replaced 2 caps, instead of all, like I requested. Samsung should fix all the faulty parts in the junk TVs that they sold to thousands of people for thousands of dollars, at their expense. $ 1200 for 3 years of TV watching is **! Never again Samsung.

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    Customer Service

    Reviewed Nov. 28, 2011

    While watching my four-year old Samsung 43" TV, black smoke begin coming from the rear of the TV. To prevent a fire, the TV was unplugged. I called Samsung to no avail. They stated that the TV is out of warranty so I paid $300 for a private repair company to repair. Obviously, there is something wrong with Samsung Plasma TVs. Where do I sign up for class action suit?

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    Staff

    Reviewed Nov. 28, 2011

    My 32" Samsung LCD TV turns itself off and on multiple times within 10 minutes. Then the TV power cycles to the point where you get no picture, yet you can't turn it off. I have been dealing with this issue for a month. Samsung client service is absolutely no help. I've read online that dozens of people have this same issue, yet they kept saying they've never had a problem like this reported. When I asked where I can send a complaint letter to report the issue, the person would not provide me with an address. The TV is only 18 months old and it’s unwatchable. I would recommend that if you're looking for a quality LCD flat screen, stay as far away from Samsung as possible. I'll never buy another one.

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    Coverage

    Reviewed Nov. 27, 2011

    My Samsung TV takes forever to turn on. As I was surfing for some information with my problem, I realized that a lot of customers had the same issue like mine, their TVs take forever to turn on. So I called their customer service, and reported that I had the same problem, and if they could fix it for free, because some people had theirs fixed one time free. However, I was told that the model I have, was not included with the same issue, so it's not covered. Strange that a lot of models have the same problem, but mine is not included. I believe this is an endemic problem with their televisions, but they don't want to fix it.

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    Reviewed Nov. 26, 2011

    Samsung LN46B650 purchased new in late 2009. Manufactured in June 2009. Screen developed vertical colored lines and ghost images. Turns out to be a panel failure. Also turns out it's common. Samsung was no help and basically sent me packing. Never again Samsung.

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    Price

    Reviewed Nov. 26, 2011

    For one year and four months, I obtained immense enjoyment from a Samsung plasma PN50C7000 TV performance and felt that it was worth the premium cost. But suddenly, the TV had total picture failure. After approaching Samsung with serious concern as to the integrity of the unit, I decided and paid an additional one thousand dollars for a replacement, the UN55D7900 LED TV. From the outset, the picture of the replaced LED was a deep disappointment compared with that of the plasma and as luck would have it, in less than two weeks of use, this LED also had a complete failure. I think it is reasonable to expect that the faulty LED be replaced by a new TV, since it was so new and barely used. My preference was for a new and less costly plasma unit. However, Samsung insisted that the main boards, including the motherboard, be replaced.

    Consider, for example, buying a new car that suddenly and within two weeks needs major repair in the replacement of the engine and the transmission under the circumstances, one would reasonably have the expectation that a new car be provided rather than accepting the major overhaul. I did not pay an additional thousand dollars for essentially a refurbished TV nor did I expect such lack of quality and integrity from a Samsung product.

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    Price

    Reviewed Nov. 23, 2011

    Samsung LE40A616A TV just under 3yrs old, to repair may cost 40% of the cost of TV, and replacement parts taking a week to procure. There is obviously a problem with inferior components, which is not being addressed. Don't buy Samsung TV.

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    Customer ServiceContract & TermsReliability

    Reviewed Nov. 23, 2011

    We purchased a dlp in 7/5/07. If the television would have been without event until now, I would not complain, but this television has been out more than any television of any we have own or my friend have known. Sometime, up to almost 6 weeks, within the first 5 months it was out twice, a bulb and some else. Samsung fixed after many calls and long waits.

    The next two events were within the additional contract we purchased from Brand smart. Since 10/12/2010, we have purchased 2 bulbs, both blown by 8/7/11 that bulb was still on a 90 day warranty and we mailed it back , only to receive another on 10/27/11 which has blown tonight. My two problems are this television has been defective all along with Samsung being aware of the problem from the beginning.

    In my complaint with the BBB, Samsung have constantly denied my paperwork which show, the vendor name, the date of purchased, product and sale amount. The second invoice, purchased by my son-in-law was also faxed with the copy of some communication concern the bulb and tracking information. However, Samsung continue to tell me they only received one invoice. I sent a detail letter numbering pages to prove my 3 bulbs with the last(4) being on warranty. I know in any court my files are more that legal to prove that there are 4 bulbs within a 12month period and now this last bulb is gone. Brandsmart will not release their paper work, so I can't use them to prove the bulbs between them. Samsung knows this.

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    Reviewed Nov. 22, 2011

    I purchased a Samsung 32" LCD TV Model LNT 3253HX/XAA three years ago. I have audio and no video, backlight is on. I can change channels but no video. Tech support was no help. STB is fine as it is running a 12" color CRT TV. After reading this blog, I am sick! My daughter now has no HD and I'm out over a grand. Samsung will get no more of my business. This set was Hecho en Mexico. Go figure.

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    Customer ServiceCoverageReliability

    Reviewed Nov. 22, 2011

    I have two Samsung 42 in. TV less than three years old. Each TV has experienced black screens. Samsung sent a service tech to evaluate. He replaced capacitors in each TV. Within a few months, the problem has happened again. Samsung had me take it to an other service center. I just got a call saying it was the capacitors again and that Samsung would not cover the repair. I again called Samsung and was told they would not cover the cost of this second repair for the same issue. I have always been a loyal Samsung customer until now. I will tell everyone I speak with to not buy any product from a company that sells a product they know to be defective. This company is a disgrace.

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    Reviewed Nov. 22, 2011

    I bought a printer CLX 2160 series 2 years ago but in a month it became out of order so I sent it into service. They sent me a different machine so I sent again and they sent another one. At the end they sent me court, so did I. Now we are still in court. I can give neither my money nor a new machine. I think it is better to share this problem with you. I think you should be careful with abroad salesmen. I bought it Metro gross market in Konya-Turkey and Samsung distributor in Turkey did not show any care to my problem.Thanks for your help.

    Now, I am still in court and I could not give a full refund.I do not buy any Samsung product at all.

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    Reviewed Nov. 21, 2011

    I have a 55" LCD Samsung TV in my living room that the color is pink. I tried adjusting the color without success. I have only watched this TV set about 40 hours total since purchase (it is in my living room for guest usage).

    I now have to pay $300.00 for a new board to repair the TV because it is outside of the warranty (I purchased it in 2008). I promise to never purchase a Samsung anything again. When you spend over $1500.00 on a TV, it had better last for more than 4 years.

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    Price

    Reviewed Nov. 21, 2011

    My TV, like about a thousand other people's, is going on and off. My TV is out of warranty, and that is when it seems to happen to people. It's the price of a new TV to fix it, and it is a Samsung issue. It's not like everyone's TV is mistreated. It is the most prized commodity in the house, but I have an old tube TV that works still, after ten years. I wasted six hundred on this product, and it seems like a lot of others did too. Now, I have no TV.

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    Reviewed Nov. 21, 2011

    My 58" Samsung plasma suddenly went black and silent. After checking the remote, I unplugged and then plugged it back in. When I noticed repeated clicking noises, a brief amount of startup chime followed by sound then another click and silence. Very similar to other complaints I found here. The TV is less than 2 years old.

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    Customer Service

    Reviewed Nov. 21, 2011

    Brand new TV bought in August 2011. "Smart TV" UN55D6300. Was experiencing with wireless connection for the word go. I purchased a new wireless and upgraded router, high speed modem, new wireless dongle, etc. No other issues with any of my other wireless devices. I am network savvy, so I played around with all sorts of network settings. Other issue I was experiencing was my external hard drive continually got disconnected. Contacted Samsung and spent hours attempting to diagnose the issue.

    A technician was dispatched and since they only work 9 am to 5 pm, I was forced to take the day off!! The techie changed the mainboard and the TV would not turn on. He reopened the TV and reset the cable. Took about a minute for TV to start. TV is worst than before. Now the picture quality is poor and light blue colors appear on all fours corners of the screen and when I power on the set, I see blue colors flashing. I just called Samsung and although they work 7 days a week, I was told to call back tomorrow.

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    Reviewed Nov. 20, 2011

    Just today after 4 years, there are series of clicking instead of the TV turning on. It’s been clicking for 45 minutes and still hasn’t powered on! Never again will I buy Samsung products. Can’t something be done about this crap?

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    Reviewed Nov. 19, 2011

    Have an out of warranty DLP 61 in TV, model# HLT6187SAX-XAA. It has developed white dots on the screen. Did an internet search and discovered pages upon pages of this same complaint. Looks like they have a problem with their DLP chips. Called Samsung, was told my serial# does not fall into the recall and would have to pay for repair. If anyone has a class action suit going, sign me up.

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    Reviewed Nov. 18, 2011

    90 Pin connection to LCD Panes of Samsung TV is cut. Please provide if the same pin is available.

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    Reviewed Nov. 18, 2011

    I purchased a 50" Samsung Plasma in February 2007. For the past 3 months, I have had red lines in my panel. A service technician told me that it would cost $1800 to repair this problem. I am very saddened because I paid $1800 for the TV. I hoped it would last longer than 4 years.

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    Reviewed Nov. 18, 2011

    I purchased a 50" Samsung Plasma in February 2007. For the past 3 months, I have had red lines in my panel. A service technician told me that it would cost $1800 to repair this problem. I am very saddened because I paid $1800 for the TV. I hoped it would last longer than 4 years.

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    Customer Service

    Reviewed Nov. 17, 2011

    I have a LNT4669FX/XXA model Samsung television. I absolutely loved the TV, up until two months ago. When I tried to power the TV on, I heard a series of clicks, which lasted a couple of seconds, now the hunk of junk clicks for five minutes, before it powers up. I called Samsung's customer service and they were rude, and of no help at all. To top it off, they had acted like this was the first time that they had ever heard of the problem. Ridiculous! I will never again, spend another penny on a Samsung product! And yes, I have spread the word.

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    Reviewed Nov. 17, 2011

    I bought a Samsung 50" plasma TV. After 14 months, a horizontal line appeared. I called Samsung and they asked if I had extended warranty (beyond 1 year). Shouldn't a high end TV last for more than one year? Even cars (which are much more complex) come with warranty of at least 3 years. I now have about 30 lines across the picture. I will never buy another Samsung product for as long as I live. It’s complete garbage.

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    Customer Service

    Reviewed Nov. 16, 2011

    I purchased a Samsung 50-inch plasma in December 2009 and now it has crapped out. Not even two years and a $1000 later, I thought "Hey, it's Samsung. They're good, why do I need a second year warranty for?". Well, let me tell you. In my opinion, Samsung is crap, the DVD player died less than a year after I got it. Now, the TV. Samsung's "customer service" didn't want to help even if they know there is a problem with their plasma TVs, just look on the net and read up on all the complaints with warranty and service. So let this be a warning to you if you are ever ** enough to buy a Samsung product. Think long and hard.

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    Reviewed Nov. 15, 2011

    Bought a Samsung HP-t4254 television in December of 2007. Product worked perfectly until early November 2011 when the infamous clicking problem began. A few simple Google searches revealed major problems with Samsung televisions manufactured from 2007-09. The company will repair certain units free of charge but not the plasma I own. Amazed that they can deny there is a significant flaw with their product. Noticed that in no less than 30 posts on this page the exact model number of my TV is mentioned and there are many more complaints that fit. Has anyone managed to solve this issue? Read some people paid $300 for a repair. Will the same problem pop up within a year? Is it worth saving?

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    Reviewed Nov. 15, 2011

    We bought a 40in. Samsung LCD TV in about 2008 and for some time now, when we turn on the TV, it's clicking, clicking, clicking and so on until it finally comes on. I had a friend come over, she had bought the same TV so when I turned on our TV, she told me hers did the same thing so I wanted to see if anybody had a problem with Samsung. Boy, was I surprised. Time for class action.

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    Reviewed Nov. 14, 2011

    I purchased a Samsung DLP in March 2008. Last week while watching TV, a thick, foul smelling black smoke began pouring out from the back of the TV. For fear of it catching fire or even exploding, I immediately unplugged the TV. The smoke was thick enough to cause me to gag. And I even had a sore throat the next day or so. What would have happened if my kids were watching the TV, or I had left the TV on and left the house? I think that this TV is a serious hazard. I contacted Samsung. Of course, they couldn’t help me because the TV was outside of its warranty period. With all the complaints I see, I believe a class action suit is in order.

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    Reviewed Nov. 14, 2011

    I am pretty satisfied for the first four years of this purchase Samsung model hl-t5076s. Ok to replace the expensive rear projection bulb after 4 years. However, the pixels have now started to die leaving bright white spots on the screen. First it was 2, now it is up to 15 and very annoying. Samsung website for chat was bad and not helpful at all.

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    Reviewed Nov. 11, 2011

    I was gifted 2 LCD TVs, series 4 and 3 Samsung LA 26C350 - 18033ZNZ400826 and LA 26A450 - 10393PBQ600231 but now both LCD screens have become white with no picture is displaying now.

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    Reliability

    Reviewed Nov. 9, 2011

    I bought a Samsung LCD TV model LNT4065FX/XAA sometime in June 2007. In early 2011, the set started acting up. When I switched it on, thousands of tiny pink dots appeared. I switched it off and then switched it back on. The picture appeared normal. About two months ago, the problem escalated. Now when I switched it on, colorful vertical lines appeared. I switched it off and waited for a few seconds before switching it on. The million pink tiny dots then appeared. I contacted my cable provider Comcast which changed my receiver. Still, the problem persists.

    I contacted Samsung and spoke to Alex from the Executive Customer Relations. I explained to him the problem and my thoughts that the set is defective in the first place. I bought two Sharp LCD sets at about the same time and until today, they work perfectly fine. I asked him to extend my warranty (warranty expires on 6/30/2008) in order to fix the problem, which he refused. Samsung forwarded my info to its authorized service center, which demanded $150 before an appointment can be scheduled to fix my set.

    On Samsung website, I noted that consumers are alerted on 09/11/11 of a problem on model PN43D, and on 11/10/11 on model PN50C. The problem is related to red dots on the screen and consumers are to download and install a firmware update. Samsung should take responsibility of the problem with my set. Buying a Samsung TV is like rolling a dice - if you are lucky, it will continue to perform without any problem. And if you are unlucky, it will go kaput in four years, while my two Sharp TV sets still have no issues.

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    Reviewed Nov. 9, 2011

    I purchased a 40 inch flat screen TV on March 16, 2009. About 3 months ago after powering on it had no audio. Powering on & off several times sometimes brings back the audio. My understanding is that Samsung is not standing behind their defective product. There should be a class action lawsuit filed because the problem is evidently related to a design defect.

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    CoverageReliability

    Reviewed Nov. 9, 2011

    I bought a 50" DLP four years ago and it is now experiencing the defective white dot problem. Numerous levels of support have said that my specific model is not covered because it fails less commonly than others and they believe it is due to normal wear and tear. If normal TV usage causes a $2,000 product to fail after four years, they have worthless hardware.

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    Reviewed Nov. 9, 2011

    I paid a lot of money for a 40-inch TV and it doesn't turn on for at least half an hour. I expect to have a TV last 10 to 15 years, not 4 or 5 years. Samsung has ripped off their customers and people are going to know not to buy their product. I am going on my Facebook tonight, tell everyone I know, they'll tell two friends and they'll then tell two of their friends, and so on, not to buy a Samsung TV. Samsung should refund their customers at least half their money, it only lasted half the time.

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    Reviewed Nov. 8, 2011

    It’s an LCD TV monitor, SyncMaster (B2230Hd B2430HD). I recently purchased a Samsung television set from the United States of America, but on bringing it to Nigeria the TV picture displays only black and white and there is no sound. So what do I do? Someone proposed a DVD writer. Is this true? And what type do you suggest?

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    Reviewed Nov. 7, 2011

    I bought 2 Samsung 42" Plasma TV's in 2007. Within a few months the main sound box went out. Good thing I took the extended warranty, it was covered. A few months ago the TV in the living room began clicking and turning on & off then would not stay on. The repair was so expensive that we just packed it up and put it in the garage. Now 6 months later, the bedroom TV is doing the same thing. I spoke to Samsung but they say there is no recall. They will advise corporate. I want to talk to someone. I see that there are many others posting with the same problem. Is there any thing we can do?

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    Reviewed Nov. 6, 2011

    We bought a 40" Samsung LCD for our spare bedroom (model # LNT4065FX). It is four years old but hardly ever on. However, after two months, we started to hear a clicking. We assumed this was a norm for this type of TV. Our main TV died and we moved the 40" LED into our living room. Within two weeks, the clicking increased and there was ultimately no picture. We calculate that before the move, we had no more than a total of 30 hours of usage. I can offer Samsung numerous testimonies that the aforementioned is entirely true!

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    Customer ServiceInstallation & SetupStaffReliability

    Reviewed Nov. 4, 2011

    We bought a 48" Samsung Plasma TV on July 30, 2011. Three months and 1 day later, we were watching it and it just turned off, went black screen, and started making a clicking sound. We tried to get it to turn back on, but all it would do was click. We called Samsung and they were going to send out a repair person, but they were having trouble finding one in our area. Finally, they gave us the name and number of one and we have tried to get through to set up an appointment, with no luck.

    My husband called Samsung again and told them enough of the **, he wanted a new TV. They put in an exchange order, so we'll see what happens. But, if we actually do get a new one, I'm not too confident it will last long from what I'm reading and what we have already experienced. I think a class action lawsuit should happen if they have known about what I'm hearing is a defective capacitor issue. If they are continuing to manufacture a known inferior product they need to be held accountable. People work hard for their money and it's not fair that they aren't getting a fair deal from Samsung.

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    Price

    Reviewed Nov. 3, 2011

    I purchased a 50'' Samsung LCD TV and just over a year later, the screen has failed. The repair parts cost more than the original TV price. Not sure what the labor might be. I was advised by Best Buy repair to simply purchase a new TV. at 1900.00 a year. I'll probably listen to the radio.

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    Reviewed Nov. 3, 2011

    My 40-inch LCD purchased in 2008 has screen pixelation and is getting worse. I don't know when it will go out completely. Watching shows with "snow" is no fun! The LCD screen is out of warranty (only 2 yrs.). I am screwed. The $1200 TV needs to be replaced in a little over 3 years; that is a lousy product. I will not be buying Samsung products anymore. The big companies don't care about their consumers. They know we will keep buying their crap! Not me. I can do without TV.

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    Reviewed Nov. 3, 2011

    My 40-inch LCD purchased in 2008 has screen pixelation and is getting worse. I don't know when it will go out completely. Watching shows with "snow" is no fun! The LCD screen is out of warranty (only 2 yrs.). I am screwed. The $1200 TV needs to be replaced in a little over 3 years; that is a lousy product. I will not be buying Samsung products anymore. The big companies don't care about their consumers. They know we will keep buying their crap! Not me. I can do without TV.

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    Customer Service

    Reviewed Nov. 3, 2011

    I spoke with one of the supervisor named Steve. I am really disappointed with Samsung, Inc. because I spent more than $1100 on my plasma TV. I bought it on Best Buy on June, 2009. Now, my TV is not turning on. Something white melted on inside the TV. Just because the guarantee expired now, I have to take it to a technician to see what's going on. Also, I have to pay for the repair. I think that it is not fair because it’s a brand new TV. I used it for less than two years and it is not working. He did not do anything to help and just gave the phone for the technician. I think that when this happened, they should pay at least for the technician’s service.

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    Reviewed Nov. 2, 2011

    I purchased a $2500 LCD TV. Model number LNT4671F. The TV had the dreaded clicking sound and will not turn on. This has been fixed. This is not the only issue. Horizontal lines started to show up after 1.5 years. Now the entire screen is filled with the lines and the TV needs to be replaced after 2.5 years. Samsung will do nothing and act as if they never get these complaints. The internet says otherwise. After a short search, I found a flood of articles and this model specifically. Guess I am out $2500.

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    Customer Service

    Reviewed Nov. 1, 2011

    I purchased a Samsung LCD TV (Model: LA 26D481 / Serial No.: **) on 11/10/11 from Chitrahaar Electronics, 205 Zone-I M.P. Nagar, Bhopal (Phone number: 0755-4223030). As per company's offer, they are committed to give me a pack of 50 DVD movies along with the LCD TV as a gift. I visited Chitrahaar Electronics thrice, but every time I do, they said that the company will send it later, then they will give it to me. We, customers, don't expect such type of response from vendor and company like Samsung. I request that you take necessary actions to provide me the gift pack as soon as possible.

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    Customer ServiceCoverage

    Reviewed Oct. 31, 2011

    I have a 2007 55" Samsung DLP Model #HLT5676SX/XAA starting to show white dots on screen. I called Samsung and they said that my model TV was not covered due to nobody else with this model is having this problem.

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    Customer Service

    Reviewed Oct. 30, 2011

    I paid $3000 for this TV. 20 months later, it started having bad image issues. It has lines, black spots, it was blurred, etc. I called the "Samsung Manufacturer" and their customer service act like this quality issue was never heard before and they were surprised. The Samsung company is well aware that this TV model has capacitor problems and they don't want to set a recall. I am sure that it is bad publicity for them. What a rip-off.

    My job allows me to interact with many people a month so I will make sure to share my bad experience with this product. I will never buy Samsung products again. They have bad service and poor quality products.

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    Customer ServiceStaff

    Reviewed Oct. 29, 2011

    I purchased a 50 inches plasma TV. The TV was great until 15 months after purchase. The TV was on and it started making a popping noise, sparks in the TV appeared, and the glass cracked (assuming from the malfunction). We powered it off immediately; when we powered it back on, it started sparking and smoking! I'm glad the glass didn't actually shatter altogether and cause any injury (that would have definitely been a lawsuit).

    When I called the customer service department to see if there was a recall or any other complaints of the same nature, the ** representative said, “No”, and I was asked to send pictures of the screen so that they can make the determination if they could fix it. What? How can you determine if there was an internal malfunction (hello)? I asked the representative if there was another way to resolve the issue, since sending pictures was not going to do justice to the situation. He replied that it was the policy. Needless to say, I didn't bother wasting my time by sending pictures. I will never purchase another Samsung TV even if it was the last company on the earth to produce flat screens! They have horrible products!

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    Reviewed Oct. 27, 2011

    I purchased a Samsung TV on January 15,2008, model LNt4061FX/XAA, serial number AHBA3CSPB322330 that has been slow to power up from day one. Now it will not power up until after ten plus times. It is frustrating to have a product that is new with a problem. From research, it appears in my findings that this a universal problem with many of all of Samsung's TV products. I would expect that the company repair my TV at home at no expense to me. (Place of purchase out of business).

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    Customer Service

    Reviewed Oct. 27, 2011

    I bought a Samsung 52" LCD TV (LN52A75). After about 18 months, it developed a vertical red line about 6 inches wide. I called Samsung and was advised they never heard of this issue. (Ha! ) They said the TV was out of warranty and I would need to replace the panel. $1200.00.

    Why is Samsung allowed to get away with this? Where is our consumer protection agency? I'll live with a "6" vertical red line running through my picture until I can't stand it any longer. Then I'll go buy another LCD TV. You can bet it will not be a Samsung.

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    CoverageReliability

    Reviewed Oct. 26, 2011

    I have a less than 3-year old 40" Samsung TV that clicks on and off approximately 20 times until the TV comes on. After browsing the internet, I discovered that most Samsung TV are experiencing similar problem. I was told by a Samsung Representative that it would be covered and just fax the receipt. A day later, she stated that it would not be covered. I have made numerous inquires on the web and found the exact same model that was repaired by Samsung, free of charge, that had defective capacitors. I will never recommend any Samsung products to my family and also, I am an active member of the Fraternal Order of Police and will express my dealing with Samsung.

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    Reviewed Oct. 26, 2011

    I have a 42 inch Samsung TV that I purchased two years ago. It started turning on and off with a constant clicking noise at the back of the TV. I called the cable technician out and was told it was not their problem it's the TV. Now, the TV won’t switch on. It clicks continuous that finally I had to unplug the TV. This is ridiculous. I paid too much for a TV not too old only to break. I've had other TV’s not Samsung that lasted 20 or more years. This TV needs to be recalled.

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    Reviewed Oct. 26, 2011

    I bought a 40" Samsung TV model # LN-T4061F in December of 2007 for $1200. Six months ago, the TV started having power on issues with the clicking relay switch, taking longer to power on. It now takes 15 minutes to power on with purple, pink, and green pixels on the screen. I hope there is a class action lawsuit against Samsung. From all of the posts on this page, there should have been a recall on the capacitor failure. I am boycotting Samsung and will make sure everyone I know does not buy any Samsung product.

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    Customer ServiceCoverage

    Reviewed Oct. 26, 2011

    I bought a 40 inch Plasma TV 2 years ago, and recently, my TV turns on and off by itself! I called Samsung and what a surprise. It's not covered and they are not aware of any problem as such! The amazing thing is that there are thousands of the same complaints on the net. Don't buy Samsung. I should have bought Panasonic like my other TVs. I'm sticking it to the US again. Thanks.

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    Reviewed Oct. 26, 2011

    There was a white horizontal line across the screen. The technician, after looking into it, said that I would have to replace the panel of the TV and the cost would be Rs13,000. I spoke to the local head who referred me to the ASM at Ernakulam. After much debate, he said he would offer me a discount and the funny part was he said there is only a one-month guarantee for the replaced part. Don’t they have confidence in their own products?!

    I spent nearly 33,000 for the TV, and I have not even used it regularly since I have another small TV (approximately 1 to 1.5 hours a day). I have not even enjoyed its services even for 2 years. Why does Samsung manufacture such inferior products without a reasonable life? Does Samsung expect its customers to spend Rs 13,000 or whatever amount after discount to repair the TV which is only one and a half year old? What guarantee do I have that there won't be any complaints for another 2 years which I feel is reasonable?

    I never expected this of a Samsung product! I currently own a Samsung refrigerator and mobile phones. I hope Samsung team will look into this complaint.

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    Staff

    Reviewed Oct. 26, 2011

    I have model LN46A550P3F which bought 3 years ago. It has stopped working and will not power up. A continuous clicking occurs until I unplug the TV. Looking at other complaints, there seems to be a rather large amount of people with the same problem. This was my replacement TV. It's because the first one failed at just 6 months after purchase. Samsung really needs to step it up and get it together.

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    Customer ServiceContract & TermsPrice

    Reviewed Oct. 25, 2011

    I purchased my 46"Samsung 3 yr ago. About 2 mos ago, it started clicking when trying to power up, taking 5 min to 1/2 hr to turn on. Now, it does not work at all. After calling Sears repair, I was told it was the power supply board and it would cost hundreds. Then I called Samsung and was told it was wear & tear and that my model was not on the recall list. What recall list? Wear & Tear are you kidding! Now, I have a TV that does not work and I'm in a contract for cable! It is evident that this is a very common problem. Samsung needs to step up to the plate and make good on their products. Shame on them!

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    Customer ServicePricePunctuality & Speed

    Reviewed Oct. 25, 2011

    After 4 yrs of operation, my 2007 mfg HP-T4254 model plasma TV started the clicking on-off gradually to the point of not on at all. I called for service, and there was minimum charge of $180 plus part -$98 plus tax = $297. The tech was knowledgeable, skilled, and quick. I had 4-days without TV. Plasmas are made for various selling prices, maybe all types are. Supposedly, Sears, Costco, Walmart etc, sell models with lesser quality to compete on price. But for a 2007 model, 4 yrs of operation, 10,440 hours of the expected 60,000 hrs life, I am not disappointed. No one can predict the life of the power board SMP but quality parts, if different for various retailers, would be good info to know.

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    Reviewed Oct. 25, 2011

    Everybody on here is ** stupid. Yeah, Samsung is the manufacturer but they didn't build it and it's just on the 2007 and 2008 models. They have a list for the free repairs and if your model is on that list, then you get the repair. I'm letting you know now that no LNT models are on that list.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 25, 2011

    I purchased a 46-inch LED 3D 7000 Series TV, top off the line. Well, 6 weeks of use, the unit is on a surge protector with my other electronics, it started showing red lines through one half of the TV then it goes full. 1/2 of the TV is like it's a negative from a film developed. I called Samsung as it had less than 30 hours on it. Week or so later, they sent out a tech and said the circuit board was bad and they had to order. So I went another week or so until the part arrived. Someone took a day off work to be home and they showed up x amount of days later and changed the part. Two days later, same thing.

    On the phone again, another service call. The tech said the panel has to be changed. I said, "enough already". I called Samsung and wanted a guarantee that this will work. Another week or so for parts to come in, another day off work. "Policy" is what they say. They have to try and fix while I am without a TV. Long story short, arrangements were made after the panel came in and was replaced. Two hours later, the TV is now worse. They initially told me, unless the tech deems not fixable, they will not replace. He deemed it unfixable and after another phone call, at least the tenth time, they said that a report has to be filed by the tech which they called "a saw".

    At that point, someone will grant or deny this claim with the best case scenario of 2 to 4 weeks. **. This is hard to believe and I feel really ripped off here by a large company. I should have bought a cheap TV from Walmart as they would have took it back and gave me a new one. I got a message now, after sending pictures to the tech, that they want to take the TV to his shop and bench test. Can you believe? I highly recommend anyone and everyone to boycott this product as this should not be allowed. Shame on you Samsung. For the record, this was my first and very last ever Samsung product I will ever buy. Samsung, you got it all wrong.

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    Reviewed Oct. 24, 2011

    I purchased a Samsung 52" Plasma for $1299, and later, it will not power up. I called Samsung and they said they never had this problem before and was told to get a technician for about $210. Our television is only 2.5 years old, and Samsung will not stand behind their products.

    It is time for an NJ class action suit in order to get our hard-earned money back. Too many people have the same problem and Samsung is refusing to stand by their products.

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    Reviewed Oct. 24, 2011

    To fix the problems with powering up your Samsung, I did the calling dance with Samsung, but there was no help there. I got a quote from a "Samsung repair person" of $360+. If you have any basic knowledge (or know someone that does), go to your electronics store, get 2- 1000 uf-16 or 20 v capacitors (I used 16v), find the 2 swollen caps (almost center of tv-4 caps in a row vertically-the 2 bottom ones are the problem) replace those and you're good to go! $.90 cents and about one hours work. A little hassle (of course), but saved $360+. Good luck!

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    Reviewed Oct. 24, 2011

    I have a Samsung 40 inch TV which is three years old. It takes at least five minutes to power-up and makes clicking noise. Samsung Tech support is not very helpful. I am not happy at all about this product and service.

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    Customer ServiceCoverage

    Reviewed Oct. 24, 2011

    I have a 61" Samsung DLP Model #HLT6176SX/XAA showing white dots on the screen. When I googled my issue, I found several people and even Samsung replacing the part as a known problem. So I called Samsung and they told me that my TV was not covered. I read up on it more and found a Samsung Support Facebook page with a support form. I filled it out and received an email and they're sending someone out to fix my TV, free of charge.

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    Reviewed Oct. 24, 2011

    I bought a 32" Samsung TV of 4th series 2 years ago. It has a good look, shows clear images of pictures and is suitable for small families also. It was good running for 2 years but one day all of a sudden the sound system has stopped working. So I sent a complaint to the service center of Nalgonda. They came and did something to the TV and now the picture also became inverted. They took it to their center for repair and kept it with them. It has been more than 2 months now but they still haven't returned our TV. They are delaying everything, saying that it will take more time to get spare parts from the company.

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    Reliability

    Reviewed Oct. 23, 2011

    In my 32" 3-series TV, the capacitors are leaking and bulging. This is a faulty part, leaking is indicative of either a defective product or a product that is the incorrect part for the application. The 3-year-old TV will not turn on. I contacted Samsung directly and they told me because it was more than a year old it was no longer their problem. It is a defective part, they know it, and have known it for some time. It is dangerous, and wildly dishonest for them to refuse to fix the part.

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    Customer Service

    Reviewed Oct. 23, 2011

    I bought a Samsung CW 29Z30 from Goel Brothers in Bulandshahr(UP), India. I am very disappointed to say that I'm getting the worst customer services because after many calls to Samsung's showroom, one person came but was also not able to solve the problem and this is happening from the last 6 months. Right now my TV is not working so it is requested to take some serious action as soon as possible. Hope to see you soon.

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    Samsung TV Company Information

    Company Name:
    Samsung Computers and Monitors
    Year Founded:
    1938
    Country:
    Korea South
    Website:
    www.samsung.com