Samsung TV Reviews
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About Samsung TV
Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.
- High-quality picture and sound
- User-friendly interface
- Good customer support response
- Frequent power issues reported
- High repair costs after warranty
Samsung TV Reviews
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Reviewed Feb. 26, 2010
Whoa. I called Samsung back. Second CSR says first CSR was incorrect. My set was built in March 2007. Samsung only repairing units "built from October 2007 to June 2008." When and if you call Samsung be sure this is clearly understood. They can tell build date from serial number. This is an obvious attempt to successfully avoid responsibility to the consumer. I'm sure the same power supply unit is used in my TV as the units being repaired at no cost. Nothing with the name Samsung or owned by Samsung will enter my house again. And they get away with it. And do yourself a favor for the record, videotape the problem for future reference. Simply note the date and time and person taking the video.
Reviewed Feb. 26, 2010
I brought my Samsung 720p HDTV in for streaks on the screen. It's 31 days out of warranty. Atlanta service repair station calls will not honor warranty. TV cost $600. They want $1000 to repair unit. What is wrong with this picture? They will not honor warranty for one month out of warranty. I called the customer service of Samsung, and since, I was frustrated. They hung up on me, since I didn't have the model number on the back of the TV.
Why would I want to pay $1000 for a repair worth $600 for something 31 days out of warranty. Where is the customer service? The damage is you lost another customer. No one is going to buy foreign-made products if this is customer service. Samsung gets in line behind Toyota. You are next for popularity contest here.
Reviewed Feb. 25, 2010
I will try to be as brief as possible. I purchased Samsung 40" LCD HDTV model #LNT4065F on Dec. 26, 2007 from Amazon. The problem began 2 or 3 months ago (TV took a long time to turn on and would not shut off). The screen periodically also had multiple white dots. Earlier this week, I needed to unplug the TV because it was turning itself on and off. Later that day, after plugging back in, I found that the TV would not turn on. I read information (on this website) to call Samsung Customer Sevice to have their service rep diagnose the problem (free if it involves the capacitors). I spoke with Eliza, CSR, on 2/22/10. She told me to expect a call from a rep within 2 days.
I called back on 2/24. I spoke with Paula, CSR, I explained I never received a return call. She gave her manager Destino's information, told he was "walking information to Triage Dept." and that I should receive a call that evening. The repair was assigned to Sasco Elec. She advised that I phone them directly if no return call by the following morning. Again, no contact from Samsung so I called Sasco. I spoke with a man who said my house was called prior the day. He claimed no answer and no alternate phone number. I asked him why no message was left on my voicemail. No answer to that question. I called Samsung again and spoke with Rochelle, customer service manager, and discussed Samsung's ongoing lack of help/response. She transferred me to Samsung's Executive Customer Relations Dept (Escalated Care).
I spoke with Keshera (lengthy conversation). I told her I'm tired of the situation and wanted the TV repaired the next morning. I was told no reps were available for one full week. I told her it was unacceptable and then asked to speak with a manager. After being put on hold for several minutes, she then returned and offered me a $50 Best Buy Gift Card if I would wait the week for service. I again said unacceptable. I ended the conversation after being told nothing else she or anyone else could to do to resolve problem (I heard people laughing in the background and asked her who else was listening to the conversation, she said no one). I did not find anything humorous about their horrible customer service and Samsung selling me a $1400.00 piece of junk. Samsung needs to show responsibility and correct this problem. Thank you in advance for any help in this matter.
Reviewed Feb. 25, 2010
Bought a Samsung hlp5063wx 50" rear projection TV back in 2004 or 2005. It was soon thereafter that its first bulb went out. Probably, around 6 months, 7 months or so later, another bulb went out. This happened 2 more times and the warranty service tech called Samsung and told them it was more than lamps. They sent a full light engine to be replaced. Fast forward 8 months - bulb went out again. Fast forward again today, 2/25/10, another bulb and our warranty service says, they no longer can pay for the bulbs because since Circuit City's warranty service was taken over by another entity. Their terms are now different. How convenient, right? So now I called Samsung to see how well they backed their products. Well, they don't back them at all. I got no where with Customer Service. Can someone please help? We have spent $199.00 for the first warranty and around 300.00 for the second one. Overall, we have been without this TV for well over 8 weeks in all.
Reviewed Feb. 25, 2010
In June, I bought a Samsung X460-44G laptop for about $1,300 and it included a 1-year warranty. On December 17th, I submitted my laptop for repair because the keys were malfunctioning. I got a call saying the latch in the back of the laptop was damaged but my warranty would cover the cost to repair the damages, despite my 1-year parts warranty. Both Samsung and UPS denied responsibility. The issue finally got forwarded to the Executive Repair Center a month of dispute later where I spoke with 10 different associates, all of whom informed me I will be given an exchange for my damaged laptop. None of my programs and files would be recovered from my previous laptop though.
Weeks later, I have not heard from any ERC members nor received any laptop. I called them back and I was told that not only did they not carry my laptop, but Samsung did not have any laptops in their inventory at all. They offered to refund my laptop if I still had a receipt. Otherwise, I will receive the market value which was nearly $300 less than what I paid.
If this is an example of Samsung's introduction of their mobile computing to the US market, I suggest all consumers to stay away from their products. Not only are the laptops not meant to last, but there is a clear lack of customer service and organization. You will rarely hear back from the associates and would have to hound the ERC phone line to get any update on your claim status. Should anything happen to your product, you can bid farewell to all your programs and files, along with hours of your life spent being put on hold.
Reviewed Feb. 25, 2010
I purchased my 46" series 6 LCD TV from Circuit City, in August 2008. Circuit City delivered the wrong product, sending me a series 5 instead. I did not discover this switch until November 2008, when I started having an issue with my TV, and called for repair. Fortunately, Circuit City was still around, and I was able to convince them to come and swap out my TV for the correct version. I thought that my warranty would be effective starting in November, since that was when I took delivery of the Series 6 TV. That was a poor assumption on my part. In October 2009, about 1 year later, I was watching TV when the screen suddenly went black. I then heard a clicking noise, as if the TV was trying to turn itself back on. It would fail, and then click again to try and turn itself off. The clicking would only stop, if I unplugged the back of the television. Once plugging it back in, it would successfully turn on, but the picture would only last about an hour, before the screen would again black out, and the clicking would continue.
I opened a service ticket, and was told I was no longer under warranty. Given the Circuit City mishap, I argued with Samsung, and they offered me a courtesy extension through November. My repair would be covered. The technician came out, replaced the main board, and the TV seemed to be in fine working order once again.
That is, until February 12, 2010. That evening, the same thing happened as in October 2009, just a few months prior. I found that if I unplugged the TV overnight, and then plugged it again the next day, I would get up to 2 hours of viewing time, before the black screen and clicking would come back. I called Samsung and they said "if it's the capacitor, then it's covered. If not, then you have to pay for the repair and parts". I explained that this was the second time that this issue had occurred, and that if the technician didn't fix it correctly the first time, I should have to pay for the repair. Especially since the first time he came out, I was under warranty. Not to mention, I didn't even know what a capacitor was! After much debate, they extended my warranty again to cover any repair necessary for this visit.
The technician came back to my house (the same guy who repaired it the first time), this past Tuesday, February 23rd. I asked about the capacitor and he said that wasn't the problem. He again replaced the main board, and told me that if anything happens again, to call his cell directly. Well, last night, the TV went out again, clicking and all. I called the technician, and sent him a video of the TV clicking and he agreed to return, but not until next Tuesday. I called Samsung this morning and reported the repeating problem.
I explained that it's clear the technician, kind as he has been, is not fixing the cause of the problem. Whatever he's doing is just a temporary fix, but it's not solving the cause. They said that if the technician comes back and deems the TV irreparable, they'd give me a pro-rated refund, but they wouldn't replace the TV for me, since I was out of the normal warranty. I asked about the extension they granted me, and they said that an extension didn't cover replacements, just repairs.
Needless to say, I'm furious. The TV is still currently not working. I am awaiting the 3rd visit by the technician. I have been reading the other complaints on this site, and have been scouring the internet all morning looking for a class action suit. I seem to have found one, and I encourage all of you with issues, to contact this law firm. Samsung should not be able to get away with this.
Reviewed Feb. 24, 2010
I purchased a Samsung Plasma TV Model HPT5044 in November 2007. In August 2008, the TV wouldn't turn on. The relay continuously clicked. The repair tech came out and replaced the power supply board which fixed the issue. On February 9, 2010 (TV out of warranty), the TV turned off suddenly and we smelled something burning. The relay would then continuously click and would not turn on. We took a look at the power supply board and noticed 2 burned out parts. I called Samsung and opened a complaint. Also, I wrote a complaint letter and sent it to the New Jersey address given to me by customer service. I have not heard anything yet.
Reviewed Feb. 24, 2010
I purchased my Samsung Flat Screen LCD less than 2 years ago. About a week ago, it started clicking and taking longer to turn on. Now, it is up to 10 minutes clicking before it starts up. I called Samsung. According the serial number, it was manufactured 5 years ago, so they wouldn't fix it. So, when I bought a new TV, it was actually already 5 years old? I know it is the capacitor issue as I have found numerous people dealing with the same exact issue. Thought I was a Samsung fan, guess I should have bought that Sony.
Reviewed Feb. 24, 2010
My Samsung LCD LNT 4669 FX/XAA was purchased about 2 years ago. It now has the same problem that many of your contributors are complaining about. It will make a lot of clicking noises when you try to turn it on as it goes to on and off recycling. Initially, it was only a short time but it is getting longer and longer. The service representative said the model was not in her "recall" list. So, nothing could be done for me as the TV is outside of the warranty period. I am hoping Samsung will reconsider since having to pay what appears to be $400 (quote from an authorized Samsung repair dealer provided by Samsung) after having spent $2500 only 2 years ago to buy this TV is outrageous and totally unacceptable. Needless to say, unless Samsung is prepared to stand behind the quality and reliability of their product, I would never touch a Samsung product again.
Reviewed Feb. 24, 2010
I have the same problems as everyone else. I have been dealing with this problem since December 2009. I contacted the New Jersey office and BBB in NJ. I also posted a video on YouTube of my TV. So today, I decided to call Samsung again. Finally, they are admitting to the problems and have faxed a repair company to contact me at no charge. So I am also keeping my fingers crossed! Call Samsung over and over until they help you!
Reviewed Feb. 24, 2010
I have a 40-inch Samsung LCD TV that is just a little over 2 years old. About a month ago, it started taking longer and longer to come on. I've been researching this problem on the web and can see from the number of sites and forums that this is not an isolated problem. It seems that Samsung is aware of the problem and unless your TV is still under warranty, they will not do anything about it.
I called Samsung to report this issue. The RMA person did give me a Claim Transaction Number and transferred me to the consumer relations group. I gave them the model number of the TV and they stated that there wasn't anything that could be done based on the model number.
Based on his response, I guess that there is no recourse as I cannot find anywhere a list of Samsung product model numbers that are effected.
Personal commentary: I was a little put off as I had a high regard for Samsung products, 3 LCD TV's. I guess I will be purchasing a Japanese product now, not Korean. I think Samsung should take responsibility for the sets manufactured during this time period that we are having these problems.
Reviewed Feb. 23, 2010
I have a 40-inch Samsung LCD TV that is just a little over 2 years old. About 6 months ago, it started powering up with dots on the screen and taking longer to come on than usual. It is taking longer and longer to come on. I've been researching this problem on the Web and I can see from the number of sites and forums that this is not an isolated problem. It seems that Samsung is aware of the problem, and unless your TV is still under warranty, they will not do anything about it. This should be a fairly easy fix for a repairman and inexpensive, but for the average consumer, it will be very costly to take in for repair. I think Samsung should take responsibility for the sets manufactured during this time period that are having problems.
Reviewed Feb. 23, 2010
My Samsung TV Model LNT4661FX started clicking on/off repeatedly, taking 1-5 minutes to come on. I noticed when it did come on, there was a shadow starting at the mid-bottom, and trailing upward and to the right. I called Samsung. They told me there was a known problem with the power supply, and they would have a repairman come to my house and repair it. The repairman came to my house, and replaced the power supply. When he turned the TV on, he said the shadow was caused by the power supply capacitors charging and discharging. He took photos of the shadow, and said he would report the problem to Samsung. The next day, he called and said, Samsung would not pay for repairing the shadow problem.
I called Samsung, and after 5 or 6 calls, Samsung agreed to replace the screen and assigned me a different repair center. They said I would have to pay $60.00 for labor. To get my TV fixed with the least hassle, I agreed. I called the repair center and was told, I would have to pay $250.00 for labor and service call. I called Samsung back, and they cancelled the repair order. My TV is still not working properly, and Samsung won't make it right. It is evident to me and the repairmen I have spoken to, that the problem was caused by a defective part installed by Samsung. They should pay for the repair. I have spent a total of about 18 hours on the phone and internet, trying to get this resolved. The Samsung reps promised they will get this resolved and do nothing. They give out names and extension numbers, which cannot be reached. I have names, dates, and extension numbers written down. I paid $1,800.00 for the TV, and it has been nothing but a problem.
Reviewed Feb. 23, 2010
I have the same problem with clicking on my 46" Samsung LCD; it’s less than 2 years old. It’s gone from 5 minutes to come on too 1-1/2 hours and it’s still clicking away. I called Samsung, 1-800-726-7864, twice 2 weeks ago. It was tough luck. Today, thanks to your posts, they are sending someone out at no charge! I’m keeping my fingers crossed.
Reviewed Feb. 23, 2010
I was seriously considering buying Samsung products. Your comments and experiences have really saved me. Thank you! I'm very sorry for your bad luck with Samsung. Your postings will help people not to buy from this company and maybe they will improve the quality of their merchandise.
Reviewed Feb. 23, 2010
I bought my Samsung projection TV on 11/2008 from Best Buy online. I paid a great deal of money for it (about $1300). On 2/20/10 my TV shut off unexpectedly and smelled like an electrical fire was about to take place. The TV now turns off and on repeatedly and automatically. I called 1-800-Samsung and spoke to rep that said my model wasn't one of the models that has this problem. Interesting since he could here the TV shutting on and off in the background. He told me I'd have to call a repair man and get an estimate.
At what point does a company do a recall on an item? It seems not only on this site but on Samsung's site as well there are pages and pages of people with the same complaint as mine! And when will Samsung become responsible for their defective product? I will either have to buy another new TV after only having this one for 16 months. With the state the economy is in, who can continue to drop thousands of dollars on defective TVs?
Reviewed Feb. 23, 2010
I posted on this board back in December about my Samsung LCD LT-T4665F TV. Manufacture date was December 2007. The clicking problem started in November and steadily got worse. I did some research on the web and found this site and was appalled at all the complaints. My TV was on that day and I decided not to turn it off. It had been on 24 hours a day, seven days a week for almost two months because I knew if we turned it off, it would not come back on. My husband accidentally turned it off the other day and of course, it did not come on and we just had the infamous clicking problem. I did more research all over the web and found numerous sites on how to fix the problem of the bad capacitors. There are videos on YouTube and the parts only cost about $5. I was ready to do this myself when I decided to call Samsung because I noticed another gentleman had said that he called and Samsung was finally acknowledging the problem and fixing the TV sets.
When I called, I spoke with customer service and she took the information on the TV and asked me what the problem was. I told her it was clicking and not coming on and that I knew it was bad caps and they were aware of the problem. She said yes, that was correct. I nearly fell out of my chair. She did check the manufacture date of my TV, (I don't know what that has to do with anything if your set has the wrong voltage capacitors in it) and came back on the phone and told me that my TV did fall within the manufacture date. She faxed a service order to a local repair shop right on the phone with me. I asked her if this was completely covered by Samsung, the repair, parts, and service call, and she said yes, if bad caps were the problem. I told her I am 100% sure that bad caps are the problem because I had done all this research on the internet. I got a phone call from the repair shop and they are to be at my house tomorrow. I want to do a happy dance! But I won't do that until the TV is fixed.
I just wanted to let you all know this because I know some of you had called recently and they told you they would not pay for the repairs. Call them back and tell them that you know they are aware of this problem and that they are fixing other TVs. Don't give up! I think they must have been contacted by a law firm or something about a pending class action lawsuit and may be trying to right their wrongs. I will post again if my TV set is actually fixed. Again, I say don't give up. Call Samsung and demand that they fix the problem!
Reviewed Feb. 23, 2010
I saved and researched to buy our first big screen TV in 2007. We spent over $1600.00 and bought an LNS4041 LCD TV by Samsung because we thought by spending a little more and going with a "reputable" company that we would enjoy our first big screen TV for many, many years to come. Just a few weeks ago our TV began the "click" problem. It has progressively gotten worse and today won’t turn on at all. That’s when I hit the web and found all these sites listing this massive problem. I called Samsung and they said I would have to pay for the repairs myself. I will never buy another Samsung product and I will support any legal action that can be taken against a company that does not make right a known wrong. For shame. My business would not be operating if I treated my customers this way. Bad deal.
Reviewed Feb. 23, 2010
I bought a Samsung 42" flat screen TV for $1500 on Feb. 15, 2008 from Fry's Electronics. Approximately 6 weeks ago, the TV started making a "clicking" noise and then would turn on with vertical lines running though it. We turn the TV off and start over by turning the TV on again, it goes through a series of clicking sounds and turns on in approximately 3-4 minutes. Sometimes, it has spots running through it and this is resolved by turning it off and on again. I have called Samsung and have not gotten any kind of acknowledgement of a problem, all I did was Google Samsung TV and a huge list of complaints came up.
It seems the capacitor in these TVs are defective and they are hard pressed to do anything about it. Sounds like another Toyota problem. The only way to get this fixed is to be the squeaky wheel and turn nasty as being nice certainly does not get me anywhere! $1649 (with tax) is a lot of money for a TV that is a little over 2 years old. I researched and Samsung was supposed to be a "top" quality TV. Well guess again. Of course, it's out of warranty and I'm stuck with a hunk of a TV that doesn't look or perform as good as my little $90 old-fashioned 19-inch TV. Samsung needs to be made accountable. If there is a lawyer or class action suit, please include me!
Reviewed Feb. 22, 2010
My Samsung 40" LN-T4061F television (purchased August 2007) has the not-so-uncommon red/pink/purple dot problem and is starting to take longer to turn on. I called Samsung, and they will not pay for repairs on this model. I can get the dots to go away by recycling the power, and the start-up time is currently only 10 seconds longer than normal. However, other posts have indicated it starts out this way and gets worse (hours for start-up) until it won't turn on. My hope is that Samsung will come around (or be forced to if this starts happening to more TVs) and will pay for the repairs when my TV gets worse.
Reviewed Feb. 22, 2010
This appears to be good news!
Reviewed Feb. 22, 2010
As already stated by many, my Samsung 40" television has stopped working and doing the pink dot thing, blinking off and on with no picture. I just unplugged it. Having some electronic experience, I shall attempt to repair it myself after speaking with a local repairman. It's a shame Samsung has done this to themselves and mostly to us, the consumers. Times are tough enough without this type of financial loss.
Reviewed Feb. 21, 2010
I have 3 Samsung LCD TV's. I have two that are giving me problems and I have called into Samsung to request help. They stated that they would have a technician follow-up which would not happen and that any repairs needed would have to be paid for by me since they are out of the warranty period. I am experiencing the purple lines, clicking, and one TV is not turning on at all. I cannot believe this brand will not stand behind its products. Why would anyone purchase another one?
Reviewed Feb. 20, 2010
I bought a Samsung 40 inch TV in July 2007. The TV started giving problems a few weeks ago. When the TV is turned on, it starts clicking for long periods of time. It usually does not turn on but sometimes it will turn on after a couple of hours. I called Samsung and told them what was going on. They told me that they were having problems with their TVs that the capacitor was not lasting as long as it should (which is 12 years) that it is only lasting for three years.
A lot of people had been calling in with the same clicking issue. They gave me the # to an authorized Samsung technician that the TV would be fixed free of charge. I called the technician and gave him the reference confirmation # that I got from Samsung. He took the model # LNT4042HX/XAA, serial #AH8M3CPP703519N, and Version # SH07. The technician told me that the version # was incorrect.
So I called Samsung and told them what the technician said. The young lady that I spoke to looked in her computer and said that Samsung was not fixing TVs bought in July 2007, only those bought in October 2007. And if I needed the TV fixed, I would have to pay for the repairs myself. I don't think this is fair. Samsung should mitigate the damages and recall and fix the TVs because they were aware that the TVs were faulty. I have to either try and fix the TV or buy a new one. I will never purchase another Samsung electronic device.
Reviewed Feb. 20, 2010
My 2 year old 46" inch Samsung flat screen began clicking on and off with no picture until it finally came on with pink/red dots all over the screen. It started with a few clicks and has increased to 10 over the last month. Samsung initially denied any responsibility but today took responsibility and put a work order in with a local repair shop. I'm told that the repairs will take place with no charge for service or parts to me. Thanks to all those who posted. It was a big help in getting this resolved! I'll post again to confirm that service was completed and the problem was resolved.
Reviewed Feb. 20, 2010
I purchased a 40 in. Samsung LCD TV model LNT4061FX from Circuit City in April 08 and had them install it on my wall for me. A few weeks ago, the familiar clicking on and off problem described by so many people on this site began. Now my TV will not turn on at all. I was elated when I called Samsung and was told that my set would be repaired free of charge and that I would contacted by a local service tech within two days.
I received a phone call from the Samsung-chosen service tech who set up an appointment and then informed me that I would be responsible for taking the set off the wall and then remounting it! Excuse me? In his words, "we do TVs only, no installations". I called Samsung to report this and was told by the "floor supervisor" that this was the individual service center's decision, not a Samsung policy. I had two questions: 1) Who do I get to do this for me, since I am neither a professional body builder nor a technician, and 2) Who is responsible for the charges incurred to get someone to come to my house before the appointment to uninstall the set and either wait while it is repaired or come back at a later time to remount it.
The supervisor's response was that since it was my choice to have the TV mounted that I would be responsible for any costs associated with this process. Since this is a Samsung defect and Samsung demands that I use their specified service center, it does not seem fair that I should have to find someone, try to coordinate their appointment with the service tech, and then pay them. The supervisor kept repeating that this is the local service center's policy, not Samsung.
I asked to be switched to another service center and was told that this is the only one servicing this area. I accept that the local service center will not remove the TV (don't really understand it; it seems to me that would be part of the job, seeing as how many big screen TVs are being mounted these days), but since Samsung insists that I use this service center, I think they should pay for the costs of removing and remounting. Although it appears that there will be some economic damage to my bank account, I can assure you that there will be no physical damage, since I absolutely refuse to undertake the job of uninstalling and remounting the large Samsung TV.
Reviewed Feb. 20, 2010
My Samsung LCD TV is 3.5 years old. Now, it only has sound, but no picture. The technicians from Samsung Service Centre came to our home, and after one look, concluded that the panel is defective, and it would be cheaper to buy a new TV. I find this hard to accept, that a TV is spoiled, only after about 2,000 viewing hours, when LCD should last about 25,000 running hours. I am not convinced that the technicians did a thorough job. Now, I am forced to buy a new TV (economic damage).
Reviewed Feb. 20, 2010
I have had my Samsung for 14 months and it’s been great until this past weekend. There are lines running from top to center and from bottom to center, less noticeable at the center, but still there. These lines look like vertical purple static electricity on the screen. I've talked to the cable company because my husband thought it may be a signal problem, but the cable company representative said these were "throw-away" televisions and weren't meant to last longer than a year or two. This is disheartening, especially when it was a gift to begin with and Samsung has not responded to my complaint about the lines distorting the television’s picture. I just want to watch my television and an expensive television should last more than 14 months.
Reviewed Feb. 20, 2010
We purchased a Samsung 22" TV on 12/12/09 as a Christmas gift for my in-laws. The TV had defective sound. We returned the TV and was sent the same defective TV back. I called the company and was told that it would have to be repaired again. I explained that I paid for a new TV and that I did not want a refurbished TV. It was agreed that I would send the TV back and a new one would be sent to me. That was on 1/27/10. I still do not have a TV in my possession but my credit card has been charged. I have made repeated telephone calls to Samsung and have not received any satisfaction. This television was purchased as a Christmas gift for my elderly in-laws. They still do not have a TV.
Reviewed Feb. 19, 2010
My Samsung 42" plasma TV is 2-1/2 years old. About a week ago, in a matter of 2 days, it went dead. It started with the blinking LED on the front to shutting off by itself and wouldn't turn back on. The repair man cost $90 to tell me it needed a new power supply board for $600. I declined the repair. What put the same defective board in! Please keep me in the loop for new developments. I don't know which way to go at this point. But I have been spreading the word to stay away from this brand.
Reviewed Feb. 19, 2010
All you guys, we all have Samsung TV problems. We should ask our government to force to have recall for the power supply board. A large of number of Samsung TV failed between one year and two years just out of warranty. The capacitor they used is 10V but it should be 16V. When one of capacitor burnt out, TV starts the problem. I assume Samsung knows the problem because all their technician knows what is the problem. This is another Toyota--it ignores fair requirement. It is its design fault. The consequence is $1200.
Reviewed Feb. 19, 2010
I bought Samsung TV on Nov. 11, 2007 at BrandsMart for $2927.00 - 46-inch HD LCD TV LN-T4669F. Nineteen months later, on June 17, 2009, our TV would not go on and there was a clicking sound. I called Samsung (transaction number **) customer service and was told to contact Lakes Electronics as the one year warranty was up. The repairman came and we had to pay $309.00 to have two capacitors from the power supply replaced. I wrote a letter to the VP and CEO Mr. Lee Yoon-Woo and explained what happened and asked to have Samsung reimburse me for my $309.00 repair bill or send me a new TV. Someone from Samsung called and left a message that I would be getting a response from my letter.
I was issued a gift card for $50.00 at Best Buy. On Jan. 5, 2009 and on January 8, 2009, Samsung customer service was contacted because now, the TV had a dark shadow on 1/2 of it and blue lines running down the right side of it. This would come and go. They said they were sorry but nothing could be done. We called Lakes Electronics on Feb. 8, 2010 and they came out to look at the TV on Feb. 12, 2010. The repairman wrote on the bill/receipt for $95.00 that the panel was the suspect and he tested the TV, updated the software and reset the TV. It worked okay, then he charged us for coming out. He also stated that to repair the panel, it would be another $700.00.
On Feb. 15, 2010, I called Samsung customer service again 1-800-samsung and asked to speak to a manager. Terese gave me an incident number **. I was told that there are no complaints about this TV listed in her files and there is nothing that could be done. She was sorry. I told her that I will contact the BBB and Attorney General of Florida's offices. I am a retired school teacher and my husband is now currently unemployed. We saved our money for this expensive TV, used Consumer Reports magazine for the best set (I also called Consumer Reports to tell them about this product which was recommended in their magazine). I feel that Samsung is not standing up for the consumer nor senior citizens. This TV has caused us a lot of anxiety and frustration and also a lot of our time.
Reviewed Feb. 18, 2010
We have a 40" Samsung TV. About a month ago, it started taking longer and longer to turn on. Within two weeks, it stopped turning on at all. It just clicks constantly. I had to unplug it to get it to stop. The warranty expired on 1/20/10. The TV died on 2/4/10. I will never buy a Samsung product again.
Reviewed Feb. 18, 2010
LNS2651DX/XAA TV, just out of warranty, constant clicking on and off.
Also, when unplugging, I got a tremendous shock. The capacitors need to be upgraded to 25V by a recall. Please include me a class action lawsuit.
Reviewed Feb. 18, 2010
My Samsung LCD TV has been taking longer and longer to turn on. It clicks like it is trying to turn for about 2 minutes before it finally does. I contacted Samsung and they told me they would not cover the cost of repairs, and they refused to acknowledge the claims that this is a very common problem among their customers. I am at my wits end as to what to do. If there is a class action lawsuit instigated on behalf of all of the Samsung TV customers that are going through this, I would definitely be interested in filing a formal complaint and joining the suit. What is it going to take to make this company (Samsung) accountable for these issues? What does it take to initiate a recall? This would seem to be a textbook case for one.
Reviewed Feb. 18, 2010
I wanted to follow up on our Samsung Saga. We had a local Samsung authorized repair person come out today to fix our TV (Samsung put him in touch with us after we called customer service about the clicking on/off situation with our 46" flat screen) and it was indeed the capacitors. He replaced three of them. Like Richard of North Miami, FL (February 16, 2010), we had the same issue of a disconnect between Samsung and the local repair shop. Despite the fact that Samsung said they had sent him info on what they would cover the costs of, apparently the documentation they sent him wasn't terribly clear on what was covered and how they would pay him.
His approach was to come fix our TV and bill them for it and see what happens, as they assured me multiple times that the repair would be covered when I spoke to them on the phone, assuming it was the capacitors. So I do encourage other folks with the capacitor on/off issues to call Samsung. They seem to be fixing the problem for free even on out of warranty televisions. Just be sure, have them make a note on the repair ticket for your local shop that they will cover the costs of repairing the faulty capacitors, as the ticket will clearly indicate that your warranty is expired. I'll post again if Samsung or the TV repair person ends up billing us for the repair of the faulty capacitors. But so far, it seems as if Samsung came through and the problem was corrected at no cost to us.
Reviewed Feb. 18, 2010
Samsung LTN4661 FX is a lemon. I called Samsung two times yesterday and today and they denied that there were any complaints on this model. I was saying this is **. How could they lie outright like this? They scripted their excuse. One was actually rude and hung up on me. I have the same problem with the power not coming on until the second cycle. Yesterday was the first time I saw the pink dot screen just like everyone else. I looked into the capacitor replacement do-it-yourself but hesitant to take apart and solder.
I could really wreck the unit if I make a mistake. If I wait till it gets worse, will it be a dud? Or should I try to fix before it goes completely? Will it damage other parts in the TV? We need to get together and do something fast. How can they say they have never heard a complaint? They say they don't believe anything off the internet. If anyone has been successful, it would be good to share your work order so we can prove to Samsung that they have acknowledged some of us.
Reviewed Feb. 18, 2010
I wish I did not spend $1200 to buy Samsung TV LN46A500 14 months ago. I rarely use it (100 hours total at most). Today, I turned it on and found no sound. I hold remote volume key and finally got sound, but it immediately dropped to 0 by itself (sound indicator appeared on screen). I tried to turn power off by either remote or pushing power button on the unit. It did not work until I unplugged it. I plugged it again. Nothing has changed. I called the 800 number but I was told no service will provide. Only thing I can do is to tell everyone I know, do buy any Samsung products because of no service.
Reviewed Feb. 18, 2010
We bought a Samsung 42” LCD television (model LNT4042HX/XAC) in December 2008. Last year it started shutting on and off on its own. We never thought much of it. Then in January 2009 the picture started blinking off and on when we turned it on. The sound would continue to work but the picture was like a strobe light. In May we started looking into getting it fixed. After 3 trips to an authorized Samsung repair shop they told us they could find nothing wrong with it.
This continued into early December 2009 when we sent it to another repair shop. There we were told that it was a board of some sort and spent the $400.00 to have it repaired only to have it home for one week to break down again. After reading other complaints I wished I had looked into Samsung a little closer. We thought we were buying a good quality TV. Obviously not! A company that doesn't stand by its products is not one I will purchase anything from again. Warning: avoid all Samsung products.
Reviewed Feb. 17, 2010
I also had the same issue with our Samsung LNT4665 46" TV, constant clicking on/off before actually powering up. The clicking started out as just a few clicks, then escalating to minutes of clicking waiting for the TV to power up. I called the Samsung Customer Service number I found on Google and spoke with a customer service representative. She said that it was most likely a capacitor and that she would be putting in a service order to have an authorized repair specialist come to my home to check it out. I asked about costs associated with this to which the representative stated that if the problem is indeed the capacitor, Samsung will pay for the parts and labor associated with the repair. If the specialist does not find that it is the capacitor, I will be responsible for the cost of repair. I will wait to see what happens once I have the TV evaluated. Hopefully, Samsung is stepping up to take care of the problem as well they should! (The customer service representative I spoke with today was extremely polite and helpful, by the way.)
Reviewed Feb. 17, 2010
I was having identical problems that everyone else is stating in their complaints (I would go to turn my TV on and it would click and make the power up noise but I wouldn't get a picture). I Google the Samsung customer service information and found the "speak to a customer service rep via chat". I was told to unplug the TV from my surge protector and plug it into the wall. I did this and my TV is back to working normal. I asked why it only took that and the rep said I may have had too many items plugged into 1 surge protector and the TV wasn't able to receive enough power. Luckily, I have an additional surge protector lying around the house, so I have plugged only my TV into this surge protector. People may want to try that.
Reviewed Feb. 16, 2010
1.5 year old LCD 52" TV shut off completely. After calling Samsung and researching issue, I found this is a major problem for many consumers who spent hundreds of dollars on these products. I’m still waiting to see if they will repair the problem, which appears to be the capacitor. It is scary that they won't even issue a recall or let purchasers know of the problem. I also own another 40" which will probably experience the same problem. It is a shame. Hope Texas can do a suit like New Jersey to make them pay for this.
Reviewed Feb. 16, 2010
I too have the same on/off clicking problem with a 52-inch LCD Samsung TV (Lna52650). I called Samsung on February 15th, the same date as some others, explained the problem and even sited all of the forums and websites covering the problem. The customer service rep told me the solution was to call for service. I asked why I should pay if it's a known problem and she just repeated her response. Interesting that some others got a different story on the same day. In the mean time I have ordered a new power board at a cost of $125 and will try to put it in myself. I’m very disappointed in this TV which I bought from Samsung because I expected quality. I’m out $125 and my own time to hopefully repair.
Reviewed Feb. 16, 2010
My nearly new Samsung 750 series LCD TV turns on and off continuously and does nothing else. It is a common complaint and Samsung says, “too bad”!
Reviewed Feb. 16, 2010
One of my three 32" flat screen Samsung TVs does not work and cannot be repaired. The TV is about 18 months old and is watched infrequently. A certified Samsung repairer took the TV to his shop and told us the convergence PCV board was the problem but when he replaced it twice, the TV still would not work. Samsung has refused to repair. Model #LNS3252DX/XAA.
Reviewed Feb. 16, 2010
I have a LNT4671fx purchased on February 2008, with the famous clicking/bad capacitor problem. I decided to call Samsung Customer Service number this morning, Monday, February 15th 2010 and explained my problem. I was professionally treated and told that Samsung would repair my TV at no cost to me. They issued me a service order number and gave me the name of the authorized Samsung repair representative in my area.
I called the dealer and was told that they were notified late last week of this new stance and put me on a list for service as soon as they received more information from Samsung. The repair station had already received the service order, but until Samsung sent them additional information, covering the repair issues (what they were going to pay the dealer) and how they were going to do the repair (replacement of power supply board or in the field solder in replacement parts). The Samsung dealer was going to wait for the official document and until then, I was on hold.
Reviewed Feb. 16, 2010
Well, we bought our very large paper weight 2-2008, about 1 1/2 months ago the TV started to click and take longer and longer to start up. Just like all of the 18 pages of consumers complaints. I am planning to call Samsung again and see if they plan on do anymore for us. Sounds like they will not, but then I will call the same attorney as one of the other consumers that was taken for a couple thousand just to have to pay for another TV and then have pay more to get rid of the piece of trash too, just to see if we get anything out of the class action lawsuit.
Reviewed Feb. 15, 2010
I bought a 40 inch Samsung LCD TV model LNT4061T in October 2007. For a while now, at least a year, the TV will not turn on properly. It clicks on and off, has stripes, and when it finally decides to turn itself on, the picture is full of dots. This was an expensive TV and it should have lasted a lot longer. Based on what I've read, it doesn't appear Samsung is making good on this. That's too bad for them and their reputation.
Reviewed Feb. 15, 2010
I have a Samsung 40" LCD TV (model #LNS4041DX/XAA). After 3 years and 1 month, the TV started clicking and taking longer and longer to turn on. After internet research, it seems as though I am just another victim of the Samsung curse where the capacitors need to be replaced/upgraded. Local shop quoted me $225 minimum for the repair. I honestly thought this TV would last 5-10 years, and I loved it up until now. I thought spending a few extra dollars when purchasing would have prevented this problem. Very disappointed in Samsung. Will never buy from again.
Reviewed Feb. 14, 2010
My Samsung 40" LCD (LNT4061FX/XAA) began displaying a screen spattered in pink pixels this morning. I already assumed this was an internal defect, and then I was relieved to locate this website to discover that 'I'm not the only one'. Many folks have indicated this repeating malfunction, and I, like many others, have owned this model for approximately 2-1/2 years where the approximate purchase price was $2,000.00. I've submitted a repair ticket to Samsung for my out-of-warranty LCD TV and will consult with the local technician when their office calls. The thought had also occurred to me, a TV should last many, many years when I made the purchase; particularly considering Samsung has developed a better than average reputation for product quality.
I've also made note of one of the other recent complaints and Samsung's apparent willingness to own-up and assume some product liability for what appears to be underrated and faulty capacitor(s) on the out-of-warranty product, repair ticket pending.
Reviewed Feb. 14, 2010
I bought a Samsung LNT4661F LCD TV, and just a few weeks after the warranty expired the LCD panel went out. It is not repairable and costs more to replace than a new 46" LCD TV. $1,300 loss on worthless TV with a picture that is unbearable at this point.
Reviewed Feb. 13, 2010
We purchased a Samsung 46" flat screen TV (LNT4661-FX) back in December of 2007. About a month ago, the TV started making clicking noises when we turned it on and it would take the TV 4 or 5 rounds of clicking before it would actually turn on. We thought it was an issue with the interface with our cable box but when the clicking got worse, we Googled the problem and found that many other consumers had the same issue, which eventually leads to a dead TV. I called Samsung's customer service yesterday (2/12/10) and explained the problem. The representative I spoke with claimed my TV was still under warranty (which was impossible as the warranty was a year and it's been about 2 years since we bought the TV) and said he'd send out a local TV repair person (who'd be contacting me) to repair the TV for free.
When I received a copy of the repair ticket, it clearly stated that the TV was out of warranty. So when the repair guy called, he said he couldn't repair the TV for free unless Samsung put a note on the ticket. I called back and got the same customer service rep, who put a note on the ticket, and also ended up calling back to speak to another customer service representative, who explained that though the TV was not in warranty, Samsung is replacing and repairing capacitors only on these TVs for free. I'm still waiting to hear back from our local repair person, but it seems as if Samsung customer service is offering a free fix for this issue, most likely due to the bad press generated by diligent complaints online of consumers. A $1700 piece of equipment should last longer than 2 years. Shame on you, Samsung. If the capacitors in these are clearly defective, you should recall them.
Reviewed Feb. 13, 2010
I bought a Samsung 40-inch HD television (model LNT4061F). It started having issues with red dots in the picture and failure to turn on. The TV clicks on and off with no picture. After 15 minutes it might come on. It gets worse by the day, and now it has nothing on the screen but a rainbow of stripes. It cannot be turned off without unplugging it. This TV is 2 years old. It cost $1600.00 and is now worthless. I have seen hundreds of complaints, and Samsung does nothing. I will never buy another Samsung product. The store I bought it from tells me they have had hundreds of complaints about Samsung and that Samsung knew about the issues but did nothing to recall or alert customers. Samsung took our money and ran.
Reviewed Feb. 13, 2010
Just purchased new 52 inch Samsung TV, but it won't turn on, no picture, no menu, no sound. The red power dot is on. I have checked all inputs and followed all instructions perfectly. After reading all the complaints about capacitor issues, etc., I will return this set and look at brands with better reliability ratings.
Reviewed Feb. 12, 2010
My 46" Samsung LCD TV (LN-T4661F) is not turning on properly any longer. It won't turn on when I click the remote and the TV tries to turn itself on again and again. It finally turns itself on after the third try, but it is clear from all the complaints on the internet that soon it will stop turning on altogether.
I purchased a 3-year extended warranty from Abe's of Maine (an online electronics store) when I purchased the TV. Purchase date: 10/7/07. I tried to get a repair person through my warranty program to come look at the TV, but when I called repair tech on 2/11/10 their toll-free number and regular business line were both no longer in service.
When I called Abe's of Maine, hoping the warranty company had been taken over or something, the customer service rep told me the bad news. Repair tech had gone out of business and the warranty I paid $299 for was worthless. He apologized and encouraged me to contact Samsung directly or join one of the lawsuits being filed against repair tech. I just want my $1898 TV to work properly. I'm actually afraid to turn it off these days. Between the TV’s impending death and the worthless warranty, I am out $2,214.49. We bought the Samsung because they were supposed to be the best. My opinion has changed. However, excellent customer service on their part would go a long way to soothe upset customers. Don't hang us out to dry. What a lousy way to make a quick buck! Stand behind your product, especially if they are probably the reason the warranty company went out of business.
Reviewed Feb. 12, 2010
Basically, I am having the same issue as everyone else. TV clicks light blinks but does not come on. Samsung said they will fix it but have not heard from them. I will never buy another Samsung product; $2300 down the drain. This has to be wrong. People should not be able to do this. I have read thousands of similar complaints. They know it is a problem that is why the rep said if it is the capacitor, they will fix it free of charge. But of course, I have not heard from them and it's been over a week.
Reviewed Feb. 12, 2010
Our 50 inch Plasma all of a sudden started going blank while the audio is stayed on. I called Samsung and they told me to have it looked at by their Samsung authorized repair company in my area. After a week and a $70 service fee, they said nothing was wrong with the TV. Two days later the problem started again. Samsung says they haven't heard of any related problems (I guess they haven't read the blogs). They are not standing behind their product. The warranty ran out in 11/07 and they are pretty much saying "oh well". $2,500 and 3 years of ownership, I don't want to hear "oh well". Anyone interested in a class action?
Reviewed Feb. 11, 2010
After just over 2 years my $1,500.00 Samsung LCD TV stopped working that what seems to be very common capacitor problem as the 10v 1000uf capacitors (4 of them) were clear leaking. Samsung was absolute no help and their response to my email clear showed me that they really do not care about their customer or the quality of the product they produce. I decided to call them and get a number for their parts distributor which I found ha a 2-3 week backlog on the part, wonder why that is?
Well I found a Samsung repair shop that had the part on hand, wonder why? Unfortunately there must be something else wrong with my TV as the replacement board did not solve anything I still have the same problem. I have learned one thing from this experience and that is that I will never purchase anything that is made by Samsung.
Reviewed Feb. 11, 2010
Two years ago we bought a Samsung LNT4661FX, and we have been having a lot of problems with it. people from Samsung coming to fix the TV 2 times, but the problem still persists. The problem is that the TV is turning on and off by itself on its first two months, and now, it is not working at all. We have been without a TV for over 4 months, because it's too expensive to have it fixed.
Reviewed Feb. 11, 2010
I purchase a Samsung LCD model # LNT4061FX/XAA in December of 2008 for $1600 and it is taking at least 30 minutes to turn on with constant clicking on and off as all the other complaints.The time span is getting longer and longer to turn on. It has been about four weeks that we have been having this issue. I do not have the knowledge to correct this.
Reviewed Feb. 11, 2010
Purchased a Samsung HL-R4667 46" (widescreen) TV at Brandsmart USA city of Sunrise, Florida on 6/02/2008. In January 2010, this TV costing $1,746.63 began to have a delayed start-up after the remote signal, when the screen did light-up there were horizontal and vertical purple/green/yellow lines creating a plaid pattern and no picture. This required plugging and unplugging at the wall receptacle a few times and the screen would clear and go to the on screen TV guide allowing the remote to operate effectively.
A program would run for a tad less than an hour and the set would just shut down. That was in January, now it takes more than half an hour of maneuvers to get a clear screen and will play for only a half hour at a time. In all cases there is this constant clicking sound when it's trying to start-up and the one sudden click while viewing and the screen goes blank. The Samsung Company told me on February 11,2010 they have never had a report or heard of this problem, to quote "it could be, you need to have your set serviced sir". Do TV sets need to be serviced? After 18 months?S Samsung televisions are no good.
Reviewed Feb. 11, 2010
After a year, another brand new 32-inch TV is not working! It won't turn on, no sound, nothing! I now get to watch a little red power dot instead of my HDTV! Thanks Samsung for ** another customer!
Reviewed Feb. 10, 2010
Bought a Samsung 46" LCD TV LN46A550P3F June 2008. Just today when powering on the TV, it started making a clicking sound and no picture for about 10-15 minutes. I Google "Samsung 46 LCD TV making clicking sound when turned on" and Google returned 50,200 hits. When is Samsung going to own up to the problem with the capacitors on their power supplies? I will attempt to fix myself.
Reviewed Feb. 10, 2010
My one and a half year old Samsung LCD now only turns on and off constantly. I have had no luck dealing with the tech support. They pretend that it is not something they have ever heard of but I have found hundreds of the same complaints. People even have YouTube videos about it.
Reviewed Feb. 9, 2010
I purchased a Samsung TV two years ago and paid extra for the extended warranty. We started having issues with the TV and called Sears customer support. They stated that they would send a technician (that is only available on Tuesday or Thursdays) and this makes the third time they were a no show. I called back today, 2/9/2010, and was connected to "management." All they did was to schedule another appointment. They probably won't show up. They also ordered a part for my TV when they don't even know what's wrong with it yet. It seems like a huge waste of time and money.
Reviewed Feb. 9, 2010
I purchased a Samsung LNT4065 LCD television in July of 2008. For the past month or so, it's been giving me significant problems. After I hit the on button, it takes 1-2 minutes of clicking before the screen turns on (the length of this boot up period seems to be increasing as the days go by). When the screen finally turns on, it is covered with vertical purple lines. I have to turn the television off and on again to get rid of the lines. I've contacted Samsung, but they haven't been helpful in the least.
Reviewed Feb. 9, 2010
I bought a new 46" Samsung LCD HDTV at HHGregg in Noblesville, IN in July 2008. Recently, it is taking five to twenty minutes to power on! I saved and gave $1500 for it! Samsung says there are no known issues for this model#LN-T4669F! Yea sure! I got my daughter and sister to buy Samsung TVs because I thought they were the best! I will never buy Samsung again, and will tell everybody I know to do the same! They care about sales but not service after the sale. At least Toyota is doing something about their problems! Samsung needs to recall these sets with the power supply/ capacitor problems!
Reviewed Feb. 9, 2010
Familiar complaint: I bought my Samsung TV LNT4671FX/XAA 2 years ago costing over $2K. Now, it's slow to power on, it usually sits and clicks for about 10-30 seconds. Sometimes, I just toggle power to get it on. Sometimes also the pink dots appear, they're spread all over the picture. Powering off, then on, rids the dots.
Reviewed Feb. 9, 2010
I bought my Samsung 46' HDTV in July 2008. Now 2 years after my TV clicks for about 15 minutes before it turns back on and everyday it take longer to turn on. Once my picture was completely distorted and blue. I will never buy from Samsung again.
Reviewed Feb. 8, 2010
I bought my Samsung TV a little over 2 years ago. Now instead of powering on, it sits and clicks and flashes. Eventually, it does work. It’s getting worse, though. I called Samsung a couple of days ago; they claim to have no knowledge of any power related problems that are affecting a broad swath of their customers. They referred me to a local dealer who might be able to fix the problem for $400. Samsung needs to own up and fix this for all of us!
Reviewed Feb. 8, 2010
I bought a Samsung LCD TV 1.5 years ago, and it wont turn on Super Bowl Sunday. Same problem as everyone else listed here. I'm taking it to a local repairman, it's going to cost $100 just for them to look at it and then we'll see.
Reviewed Feb. 8, 2010
I have experienced the "will not turn on" (clicking) problem and four large shadows on my 46" Samsung TV (Model: LN-T4661F). The problems begin approximately one year ago. Calls to Samsung were met with, "We have not encountered this (problem) before." Chats with repair techs on the Samsung Web site were also met with claims of ignorance. Other consumers experiencing these problems are blogging a Web site operated by Product Reviews. Hideous behavior by a company that takes our money but will not even acknowledge an apparent wide spread problem with their product.
Reviewed Feb. 8, 2010
We purchased a Samsung 47"LCD TV in May 2008. Television will not turn on. Had a television repairman look at it and found out that the power supply is bad. After viewing the complaints on this website, realize we are in the same "boat" as everyone else except our TV is now out of warranty. Now, I am paying for a television that will not work and sounds like I probably don't need to repair either.
Reviewed Feb. 7, 2010
I have a total of 3 Samsung products, 2 HDTV's and 1 LCD computer display with faulty radial capacitors. I fix electronics and was able to repair all 3 for less than $10, however if I did not have the skill set, it may have cost me up to $1000.00 to repair. Samsung refuses to take responsibility for placing obsolete parts in their products.
Reviewed Feb. 7, 2010
I purchased a 48-inch Samsung LCD TV around a year and a half ago for a little over $2300. I'm having the same problem that everyone else is having with the TV taking like 15 minutes to turn on after it goes through its clicking ritual. I'm not happy with Samsung at all especially after reading all the complaints of the exact same thing by others. Where is the recall? It's obviously a capacitor problem and a design issue. Samsung should be made to stand behind their products since they won't do it on their own. Take a page from Toyota and own up to your mistakes and fix the problem! I'll never buy anything from that piece of crap company again. I'll do everything in my power to get the word out to not buy Samsung since they make junk and won't stand behind their products.
Reviewed Feb. 7, 2010
Our Samsung 32" LCD HDTV was able to be perfectly color-calibrated in May 2009 and had a great image--for a mere 2 weeks! After that, the color processor and display circuits started going haywire. Color is awful, can't be adjusted, and not even black-and-white can be be made to look normal.
7 calls to Samsung warranty service and 3 service shops later, the TV has never been touched. Service techs just picked it up, kept it a while, and sent it back unrepaired. Techs never even gave a report on any parts they might have replaced, and the set showed no sign that anyone did more than turn it on and off again. The TV image looks exactly the same. Samsung reps were clueless; they don't even have a way to describe the problem.
After searching the net, I found many posts with similar color issues. Last call was January 2010, and Samsung referred it to the same do-nothing shop for the 3rd time, and I haven't heard from them for 2 weeks. We even had one service tech return the set unrepaired and warned to stay away from Samsung products as "bad goods with nothing but problems."
$700 went down the drain, along with money for professional calibration and more money for custom mount for our wall unit--all now useless. We're using a 19-year-old 20" Hitachi CRT to watch our movies now. This LCD is defective Samsung HDTV #2. I will never buy Samsung nor any TV using Samsung parts or display panels (including Toshiba and others which use Samsung parts).
Reviewed Feb. 6, 2010
My Samsung 42" flat screen TV (model number LN-T4671F) is terrible, and I paid a few thousand for it. It is a little over one year old, and it clicks to turn on, and every time it turns, it takes longer and longer each time. Now, I've been keeping the TV on 24/7, so i will not have to wait ten minutes for it to turn on. They should fix/recall this! I will never buy a Samsung product again. I will spend the extra money and get a Sony!
Reviewed Feb. 6, 2010
What happened is the same as what happened to nearly everyone else. I bought 46" Samsung LCD in 2007. It is going on the third or fourth time the screen blacks out. The power source was replaced, and 2 weeks later, the same thing happens. What makes it even worse, is that Sears does not respond with a tech until over one week later, and then you have to wait another week for parts, but at least I bought the extended warranty, which expires in August 2010. This cost over $500.
Still, I paid $2,200.00 for this TV, only 2 1/2 yrs ago, and obviously, it happens over and over with most of their sets. There should be a law against this. I will never buy Samsung anything again, and for Sears to back them up and have such horrible customer service, forget it. Consumers beware. Always check the internet before purchasing any pricey product, unless of course you can afford to throw away money.
It caused me frustration and mental anguish that I threw away so much money , and the horrible customer service that came with it. I am missing a lot of important shows. My blood pressure is now higher. The rich is once again taking advantage of the average Joe. I hope they rot in **.
Reviewed Feb. 6, 2010
We purchased a 42" Samsung TV model LNT403HX/XAC two years ago. Just after a year, the screen started to go black. It stopped for awhile and has now started to go black again. You still get the sound but no picture, it only stays on for a minute or two before going black again. We called Samsung and they are not willing to fix the problem. We paid almost $2000 for this TV. Please do not buy any Samsung products. They get rich off of hardworking people and do not back up their products even when it is a known common problem. We now have a useless TV and will have to buy another one which we did not count on.
Reviewed Feb. 5, 2010
I bought a Samsung LCD HD TV in Feb of 2009 with Model#LN-T4671F. I had warranty work done on it 7 months after I bought it. Now, after the warranty ran out, the same problem occurred again. When you turn it off and turn it back on in the morning, it just kept on clicking. At this point, it has been "clicking" for 3 days straight and will not turn on!
I paid a couple of grand for this TV and it has only lasted this long? I also have a Samsung BluRay player, and it is not a surprise that it's in the shop also! I just wonder when my Samsung surround sound system will be going to the shop! I'm going to replace all of my systems with Sony. At least they stand behind their equipment!
Reviewed Feb. 5, 2010
I bought 52" LCD TV 1.5 years ago. When power button is pressed, the unit will not power on. Blue ambient light under the screen glows and red LED light flickers in the bottom right corner of the case while a clicking sound occurs. Picture will not come on.
Reviewed Feb. 4, 2010
We bought Samsung LCD TV SM-LA37A550 37 on 11-07-2009 and within a month only there was a problem in it. The entire screen used to get blackout and when we complained to the service centre, they sent someone for repair. But he could not do so. We told them to replace the television. But they assured us that everything needful would be done properly and the television would not have any problem in the future provided it is taken back to service centre. He told us that the problem was grave, so the set needs to be taken to service centre. We allowed and got back the same set after a few days.
But again the same problem of black out of screen happened. Again, the service guy came and replaced some parts but still the problem reoccurred. Now the service centre is saying that we have to pay RS 20000/- approximately for that same old problem, which was there in the television from day 1. Sir, how do we spend such a huge amount within a year when it was quite obvious that the set was defective? Please arrange to get the set repaired or replaced without any charges, as we have immense faith on brand Samsung that’s why we opted for it.
Reviewed Feb. 4, 2010
Samsung Flat screen TV, we bought it a year ago and now it won't even turn on. We have to pull out our 20 year old TV from a bedroom. It's a shame that TVs cost more now and work less.
Reviewed Feb. 3, 2010
Approximately, a two year old TV was fine until two days ago. Red power button clicking on and off, no picture or sound. Only way to shut it down was to unplug it. Paid repairman to pick it up and diagnose it and, depending on costs, repair it. But, after reading this blog, it doesn't look good. Shame on Samsung!
Reviewed Feb. 3, 2010
I bought a Samsung LCD about 1 3/4 years ago. When I turn the TV on, we hear clicking noise for about 3-5 minutes before the picture will ever come on. Sometimes it takes longer. When the picture does finally come on, most of the time it will have white or pinkish dots all over the picture. We then have to turn the TV off then right back on to have the proper picture. It seems to be getting worse as time goes by. We are just waiting for the day when we aren't able to get a picture at all. I won't ever buy another Samsung product again.
Reviewed Feb. 3, 2010
I purchased a Samsung 42" LCD TV, LNS4041DX/XAA on November of 2007. I paid $1,700.00. For the last few months it was taking longer and longer to turn on. My husband kept blaming the kids, but in fact just like the hundreds and hundred of consumers, we are having the same problem, the power supply. I went to Future Shop to see about warranty. Apparently, we do not have a warranty for a Samsung, but a 51" Panasonic we have never purchased, nor owed a Panasonic TV, yet this is our warranty. The girl said that we should call a technician. She had no concern that a TV, just 2 years old, paid them $1700.00 and it was a paper weight.
It is now 1 week since it is completely useless, it will not turn on at all. I talked to Samsung on February 2, 2010. I made her tell me my problem with my TV, and she knew it, the power supply. Why is it they know the problem and they will not take responsibility? How are they able to sell garbage with no rebuttal? Why are they allowed and who protects the consumer? Why is it our responsibility? A TV should last more than 2 years. It’s a wonder why their manufacturing warranty was reduced from 3 years to 1 year.
I read on the Internet that a guy’s TV went at 14 months old, same problem. Why are these products in our country? Do they not have to meet some sort of guidelines from our governments to protect us, the consumer? Where are our rights? Where is our protection? Do we not work hard enough? We have 4 children to raise; we can't just on a whim go out and spend XXX's dollars for a repair on something that should have lasted 5-7 years. We don't have an extra $1700.00 to spend on a new TV. Where is our justice? They are aware of the problem, yet they keep making the same product and they get away with it. The lady at Samsung said our TV was an older model. Older?
It’s 2 years old. We have a Toshiba Projection TV 50+" for 9, yes, 9 years and not one problem, not one. I blame myself for not looking on the Internet first before purchasing this TV, but we trusted the sales guy at Future Shop when he told us they were one of the best makes and models. I was so blind that he didn't care about his customers, just his commission. I will never shop at Future Shop again. Whatever happened to honesty? We budgeted to buy a TV, why did he direct us to a piece of junk? Are they not supposed to know their products? Why do people constantly have to scam one another? We would have sent more customers to him if he was honest and upfront with us.
Reviewed Feb. 3, 2010
I purchased a 40" LCD TV from Best Buy in July 2008. The problems with my TV started about a week ago. The singing sound the TV used to make when powering on and off stopped. Then a few days later, it kept taking longer and longer to turn on--2 minutes, then up to 5 minutes, 10 minutes, and so on. The red light at the bottom of the front right panel would just blink on and off, then stop and go dark and then start up again. This was also accompanied with a humming and clicking sound. Well now, it doesn't power on at all. I paid $1200 for this stupid TV without the extended warranty, because I would expect that I wouldn't need it a year and a half in...
I called Samsung and got the scripted "I can understand, and I'm sorry, but...It sounds like there is an internal component problem and will need to be serviced and, by the way, you will have to pay for it." Are you kidding me? So then I talk to the "Samsung-Approved Repair Person," and he told me that the repair will start at $175. What the heck is going on? I am absolutely furious. I paid good money for this TV. As in keeping to my promise to Samsung (Word of mouth is golden.), I will be shouting it from the roof tops to anyone who will listen: Buyer, beware. Do not purchase a Samsung TV; just don't do it.
Samsung knows that there are all of these issues with their product, and they take no ownership or responsibility. And then because you didn't purchase the extended warranty, they just brush you off like "Oh, you didn't get the extended warranty. There's nothing we can do." You know what, whatever happened to quality and integrity for your product, for your brand, and what's more, customer service? Doesn't Samsung care about customer loyalty? It doesn't seem as though they do.
I had a Magnavox TV that I bought in 2003, and I had it until I sold it at my garage sale last summer. And it still worked perfectly. I would have been better off keeping it instead of deciding to "upgrade" to Samsung. Samsung, shame on you!
Reviewed Feb. 3, 2010
I purchased my Samsung TV LN40A550 in June 2008. It has the same clicking on and off problem, as described all over the internet. I saw that it was a capacitor problem. I removed board as described on Techreport.com forum but was not about to remove, replace, and solder. I called local repair and brought the board to them. They replaced with 25v capacitors instead of 10v. I put back it into the TV. It works! Cost of parts and labor is $99.00. I wasn't about to tackle it myself.
I had called Samsung. They still deny it is a reported problem. And I am out of warranty. What a surprise. I would advise letting TV repair know you know what the problem is.
Reviewed Feb. 3, 2010
I bought 32" LED TV (Model: VA32B6000VR) dated January 31 here in Hai Duong, Vietnam and manufactured in Samsung Vietnam. It was delivered 4 hours late from SKDL. I used this TV only on 2 nights with a total of 4 hours to be exact .and then after a while on the 2nd night, the display suddenly disappeared, the screen become black, no picture, but with power, the light on the stand blinks. I immediately returned it to the store, but they refused to change it and asked me to bring it directly to repair center. (Imagine for 3days alone.)
To make a long story short, I was informed that Samsung knows there are unsolved problems with this LED TV, and yet they still bring it to the market. Both the Samsung Repair Center in Hanoi and the office in HCM are not friendly to help. Now I felt like I was stabbed twice, I feel confused; they stole my rights as consumer. The store wants to help with condition to pay more and wait. Oh, my goodness. Poor Samsung company, poor Samsung management, poor technical staff, poor production, poor all. I will never ever avail any products of Samsung again! I was insulted and demoralized because of a wrong choice of a TV brand (Samsung).
Reviewed Feb. 3, 2010
Same problem as everyone else. Two years to the day I bought our 40" LCD Samsung, we started having problems. Power on and off with the clicking sound for a few minutes. A month later, the little pink pixels were dotted all over the screen. At last, we get to the colorful vertical pixels all over the screen. Now, no TV at all!
Don't waste your time calling Samsung because they will not do anything. I have talked to customer service many times, called the corporate office in New Jersey (they give you a voice mail but guess what, they never call you back). Oh, also chatted on line-ha, ha-- that was a joke. So this week, I have called the TV station in Raleigh NC. I have given them the info to all the many complaints and hope they will do a segment on their "Five On Your Side", waiting to hear. I have written to the BBB in NJ. Told everyone that walks into my business. Oh, also just posted my TV on YouTube this week. Needs to be a recall on these TV's. Let's get the word out there now!
Reviewed Feb. 3, 2010
I bought a 52" 750 series in late 2008. Now I experience the similar problems with the rest of the people. TV is not turning on, just making a clicking noise. There is no picture; sometimes the red light flickers on the main face on the TV. No more Samsung for me.
Reviewed Feb. 3, 2010
I purchased a 32in TFT-LCD Television w/ extended warranty on Jan.24, 2007. My television will not come on .The light will blink but there's no picture. Please help.
Reviewed Feb. 3, 2010
My daughter purchased a 32" TV in September of 2008. In January 2009, it just wouldn't turn on. Of course, it is now out of warranty. What is annoying is that she is a college student who saved her money from her three summer jobs for her college expenses and her TV. How unfair is this? What can we do about this? There seems to be thousands of us with the same problem.
Reviewed Feb. 2, 2010
The TV has now had the entire screen replaced and the 3 internal cables inside. After the screen replacement today, the TV is still not in working order. I now have to wait yet again for them to send out a replacement power board and then wait some more for the tech who is 2 hrs away to get back out here and install it. I have since hired a lemon law attorney. I am posting their name and number here in hopes that some of you will find some solution to your own issues with this horrible company. Consumer Legal Services P.C.1-888-435-1474 They are located in L.A. Calif., and I hope that some of you will pursue your issues. There are no fees or out of pocket until they settle your case. I think that it is time for those of us who have made Samsung a brand to let these guys know that we will not be walked on by corporate America anymore. Good luck to you all and please pass this info along through other consumer web sites.
Reviewed Feb. 2, 2010
I purchased a Samsung 52 inch LCD flat screen in November of 2007. Two months after the one year warranty ran out, I encountered a distortion on the screen. I contacted the company through e-mail and they stated that since the warranty ran out that there was nothing they could do. I lived with the problem for one year and decided to have it fixed.
A local TV repair shop picked up the TV and after looking at it decided that it would be more to fix it than to repair it. I paid $3000 for the TV without the extended warranty. I had a Curtis Mathis TV, last brand made in the USA, for 25 years without a service call and then two months after the warranty runs out. The Samsung TV is junk. The TV repair said that the panel on the TV was bad and cost $1700 for that part. I read on the internet the problems consumers has had with Samsung.
Reviewed Feb. 2, 2010
We bought a Samsung LCD 52' inch television in October of 2007. The last few months we have been dealing with blue lines down the right side of our screen and now we have millions of purple dots throughout our entire screen. We have had no help from Samsung and our warranty is expired. Do not buy Samsung. The estimated cost of repairs to the front panel exceeds $1300.00, plus labor.
Reviewed Feb. 2, 2010
I have a Samsung 40-inch TV LNT4061F having power cycling problems. I called Samsung and they told me I have no warranty. They said I have a component problem and that I should contact a local service rep to get it fixed or I would be out of luck with my TV. After looking into complaints on the internet, I am amazed at the number of complaints for the same issue. I guess I am really out of luck! I am going to have to look into fixing my TV at God knows how much. If I can't afford it, well I will end up paying to dispose of it. It is irresponsible for Samsung and the retailers that sell its products to push products known to have problems. Someone has to be able to do something about it. Please keep me advised of any news on this problem.
Reviewed Feb. 2, 2010
I purchased my 46-inch Samsung LCD (about to hit the 2-year mark) and haven't had any problems. I have recommended lots of friends and family to purchase a Samsung, claiming they are the best out there. A couple of days ago, on January 29, I turned on my TV and noticed pink pixellations. It startled me, and I immediately turned off the TV and left it alone for around 5 minutes.
I turned the TV back on and had no problems. I watched TV for the evening, turned it off, and headed to bed. I woke up on Saturday morning to watch TV, turned it on, and noticed that it made its little sound to come on clicked and then eventually turned on.
Since then, it is taking longer and longer and longer for the TV to turn on. We are up to 3 clicks now before the TV eventually kicks which is about 20 seconds. I paid $2800 for this TV, and I definitely expected it to last longer than 2 years. I called tonight to Samsung, February 1, 2010, and no joke, when I explained what was going about the pink pixellations and the TV taking too long to turn on, the lady on the other end laughed then apologized for laughing and just explained that it has been a long day.
She said I have to have my TV looked at and since it is way out of warranty, I would be responsible for the bill. Normally, I wouldn't mind, but after I found out how many other people are having the exact problems, wouldn't this constitute a recall or something?
In addition, I noticed on my repair ticket that under the explanation of what's going, it says TV turning off and on which I did not tell her it was doing it on my repair problem. I have noticed from reading issues that other people are having this problem I'm having will eventually lead up to that. So this tells me that Samsung is aware of the problem and just sticking it to the consumer. Help!
I was slowly becoming a Samsung faithful customer. I have 2 Samsung LCD TVs and new washer and dryer I just purchased in November, and I was about to purchased a new stove, dishwasher, and microwave (intended to buy Samsung). With the service I'm receiving so far, I'm extremely turned off and worried now that my other products I have purchased will all be crap in about a year.
Reviewed Feb. 1, 2010
Bought a 50" Plasma TV on October 1, 2009. TV shut off on December 14, 2009, less than two months later! It is now February 1st 2010 and Samsung has yet to get it repaired. One visit by a repair company didn't solve the problem. Second company is waiting for a part. This is ridiculous and will cause me to never purchase a Samsung product again.
Reviewed Feb. 1, 2010
Purchased a LCD TV Model No. LN-T4061F approximately two years ago. In recent weeks, my screen is covered in pink dots and my TV will not power up, but instead makes a repeated clicking noise. Now, upon powering up, a multi-colored band appears instead of a picture. Samsung refused to acknowledge the problem although well reported. Enough!
I am still awaiting a return call from their authorized repairman, but I am on the hook for all repairs as the TV is out of warranty.
Reviewed Feb. 1, 2010
We bought our 40" Samsung LCD TV from Best Buy last Nov. 25, 2006. It has always made a clicking noise when you push the power button & takes a couple of seconds to turn [we now realize that probably was not normal]. After 2 years, it started taking about 10 seconds to turn on. Now, at just 3 years old, it was taking over 30 seconds to turn on (for a week it did this). And when on, the sound and picture would go out, and it just was not working right.
Then last week, it started just making a clicking noise & does nothing! We paid $1500+ for a new TV 3 years ago, so definitely we don't have any money budgeted to go towards new electronics! Now, we have to take it somewhere to get repaired, which I'm sure will be a couple hundred, at the very least! I have 3 kids, 5yrs old & under, do you think they're happy with no Dora or Disney movies to watch? And do you think mom is very happy with a good source of entertainment gone on these cold winter days? So yes, there is great economic damage in our household, as well as my sanity!
Reviewed Feb. 1, 2010
My Samsung LCD HD TV LN46A550P3F has an issue. Intermittently, picture will not come on with initial power up. Also, a thin blue line has developed on right hand side from top to bottom about 2 inches from outside edge. I have the TV for only a year and a half!
Reviewed Feb. 1, 2010
I bought a Samsung Flat Screen Model LNT4661FX 2 years ago. I called Samsung with problems of "smudges" on about 1/2 of the LCD panel and large squares that appear for about 15 minutes or until the unit warms up. I am used to CRTs lasting upwards of 10 years or more. Two years is not a good track record. Samsung could only give me a repair service. When I talked to the service center, they told me by the sound of the problem I was looking at over $1000. That is almost the cost of the unit. No more Samsung for me. Circuit City wanted over $500 for the extended warranty which was for one more year. I would have been past that year now. Let me know if there is a class action suit.
Reviewed Feb. 1, 2010
I bought 32 in. Samsung HD 1080p TV 6 days ago. Dish network couldn't get the receiver to work on that TV and I still can't get a VCR or DVD to work. Their manual is not explanatory. What a piece of **. I'll probably take it back to Sears.
Reviewed Jan. 31, 2010
I purchased a Samsung 56-inch DLP LED TV in June of 2008. About a month later it wouldn't cut on. Since it was still under a one-year warranty, a Samsung tech came out and replaced the power supply. Then in November the problem started again. Then in December it cut of and didn't come back on. After a mix up at the place I got it from about the extended warranty and they sent a repair man out to see what the problem was. I was told it the LED engine went bad and had to be taken to the shop to be replaced. I was told two week it should be done this on January 6, 2010. It's been almost a month and they said the LED was not the problem. So then they replace the power supply.
Then this was not the problem. So I’m still waiting to see what the problem is now. All I know is that I've seen scores of the same complaints about these products but Samsung refused to acknowledge that most of these sets are defected. If there is anything to be done to address this, please let me know what to do. I have a HD cable in my living room for my HD TV. Since it's that the only HD TV I have in my home, I'm unable to connect any other TV to my HD box. I have kids who are suffering also. My PS3 (which also is used to watch Blu-ray DVDs) is just sitting there collecting dust because that’s the only TV I use it on. And being an avid sports fan, my annual Super Bowl party is in grave jeopardy.
Reviewed Jan. 31, 2010
Our TV died (fails to turn on) 1 month after the 1-year warranty expired. Its model is Samsung LN40A750 40-Inch 1080p LCD. I called Samsung Customer Service and they were totally useless. They said that they could not help me since my warranty expired on 12/31/09. The TV died on 1/29/10, less than 1 month after the warranty expired.
I called a few TV repair places and they said it would probably cost $500-600 to repair. Unless the panel blew out, in which case it would not pay to repair, since replacing the panel would cost more than a new TV. I am very upset with Samsung's refusal to acknowledge this problem and issue a recall. My previous TV, a Sony, lasted 15 years, and it never had any problems. I just wanted to replace it with an HD TV. This Samsung lasted just over 1 year. This is outrageous.
Reviewed Jan. 30, 2010
The Samsung 50" plasma TV model, PN50A550S1FXZA was purchased in the fall of 2008 and began turning itself on and off on 01/27/10; it's the same problem everyone else has complained about. Not only have we only owned the TV for a year and a half, but it was not used for nine of those months. I called the Samsung customer care center and they sent a message to a local repair company that wanted to charge me $150 to walk in the door. I then found another repair company that only charged $85 and said it was either the logic or main board that's failed. I was surprised to find all of these posts with the same problem. I'm disturbed to find that Samsung is selling a top dollar self-destructing product.
Reviewed Jan. 30, 2010
I purchased my first Samsung 40-inch TV in July of 2008. My second in August of 2009. On 1/25/10, my second TV went out. On 1/30/10, my first TV went out. Same problem as with all of the other complaints. Come on people, let's get this class action lawsuit going and get our money back! We can be reimbursed from their stimulus/bonus/retirement fund. I have no TV and cannot afford to buy another one. I'm suffering from anxiety over the prospect of losing over $2000 of my savings to a jack-legged, dollar store quality TV manufacturer.
Reviewed Jan. 30, 2010
I called the 800 number about my 26-inch LCD TV that won’t power up. I gave them the model and serial numbers. The lady came back online and told me that it was out of warranty and they could do nothing. This is the same problem everyone is having and they are not going to stand behind their product. Sad.
Reviewed Jan. 30, 2010
I purchased a Samsung LCD television, model LNT4061F, in December 2007. A few months out of warranty, a problem developed whereby the right side of the screen started showing a double or triple ghost image. Like most other people with Samsung problems, I called Samsung Customer Service only to get the runaround.
My thinking at the time was that they would surely do the right thing and fix it to preserve their reputation. Wrong! They were sorry, but there was nothing they could do since it was out of warranty! Samsung Customer Service stinks! I'm joining others to make it my life's mission to steer people away from Samsung products! They simply do not back up their junk.
Reviewed Jan. 30, 2010
As everyone else is stating, my 2-year warranty has expired. It started off with a few clicks to turn it on (along with the sound of turning on/off), and it's vastly grown. It clicks on and off, on and off (now without any sound other than the clicks), and is currently at hour number 3 for attempting to turn on. I've even tried unplugging it, letting it rest, and plugging it back in. And it still starts to turn on and off without me pressing power.
When it did come on, I would have purple and pink dots on the screen. I could turn it off then right back on again, and it would clear it up. But now, my TV has yet to turn on. It's model number LNT4061FX/XAA and Serial number AHBA3CSPB30487M and CN06. This is absolutely ridiculous. How can Samsung not even acknowledge this problem?
I will never buy a Samsung again, and I will tell everyone I know to never buy one. And if I'm in a store where I overhear someone buying one, I will interrupt the salesman and tell them how much of a piece of ** this company is, as well as their products. And their customer service has no care for its consumers.
Reviewed Jan. 30, 2010
My Samsung 52" LCD 550 model, powers on and off repeatedly. The capacitors are shot. Samsung told me to stick it. I repaired it myself for $9.00 from Radio Shack. I won't buy another Samsung product again.
Reviewed Jan. 30, 2010
My Samsung 52 inch LN-T5271F TV started clicking when I turn it on, and started taking prolonged periods of time to turn on. It is already out of warranty and there is nothing Samsung can do. After much research, I have found out this is a common problem for Samsung televisions. Please, do not buy Samsung!
Reviewed Jan. 29, 2010
My Samsung 40 inch LCD TV purchased in 2006 has stopped working. I have the same "clicking at power on" problem that every other person seems to have with Samsung TVs. Since my TV is out of the manufacturer's warranty and the extended warranty that I purchased for $500 from Sears, I have no options left. I did not bother calling Samsung or Sears as I noticed that they are not even fixing problems with people under warranty. I now have a paper weight worth $2700, $2200 for TV and $500 for extended warranty.
Please include me in any class action lawsuit against Samsung. They should be sued not only for the cost of repairs but also for the mental trauma all of us have suffered watching our TV that is worth thousands of dollars go bad in less than 5 years! A television has become an integral part of modern lifestyle. A broken TV causes a lot of anxiety in today's world. So I do not think the "mental trauma" claim is exaggerated.
Reviewed Jan. 29, 2010
Purchased a Samsung 46" LCD TV in January 2008. (LNT4665F) I have learned that our recent problems involving slow start and pink pixelation is related to a defective power supply issue. Inferior capacitors used in manufacture are routinely failing. Numerous posts over various internet forums relate to this matter, but Samsung denies responsibility. Samsung is one of the largest companies selling flat screen TVs in this country, but will not stand behind this product!
Reviewed Jan. 29, 2010
I bought a 42-inch LCD TV from Samsung. After a year, you have to wait for 30 minutes before it will turn on. I went to Samsung store and they told me that it was out of warranty, and they cannot do a ** thing about it. They should recall all Samsung TVs. Consumers are being ripped off by Samsung.
Reviewed Jan. 28, 2010
There is a long list of complaints for the Samsung TVs that start off having a clicking sound and the TV turns off and on and off and on. The complaints seem to indicate that a power supply problem is the fault (under ranged capacitors have been reported). While trying to research the problem to see if it was fixed, everyone I have talked to at Samsung are saying that there have been no such complaints reported. Obviously a large number of customers have taken to the internet to post complaints, because of the fact that Samsung will not admit to the problem
Reviewed Jan. 28, 2010
I purchased a Samsung 40-inch TV (model LNT4061FX, serial number AHBA3CQPA01629T) from Circuit City in December 2007. It was a supposedly top of the line TV and I paid over $2400 for it and they talked me into buying a Samsung surround sound/receiver/DVD player to go along with it. After three months the TV started making a clicking noise and would not turn on and off and the receiver/DVD/surround sound system would no longer play certain DVDs in it and was making a loud humming noise.
I called Samsung to complain and was told TV was probably related to the receiver but if I wanted I could package TV up and receiver and mail to them. I said there is no way I can load up this TV into a box and not get it damaged. They said they knew that but were pretty sure it was the receiver, so to box that up and send back. I was told they were making a note in my record about the TV, so if something went wrong it would be covered. Few weeks went by and they sent it back and all seemed fine for few more months. Then the receiver stopped playing DVDs again and the TV started clicking for a long time before it would turn on. Called Samsung again (this was around November 08) and I remember this because we were trying to watch Christmas movies on it. They took us through all sorts of try this unplug that, clean this and such.
After 30 minutes it got very annoying. They told me to try another DVD in the player and I grabbed a new release DVD and it played. They said maybe there was something wrong with the DVD. They said to try it out and see if that works and then call back. I told them the TV was still clicking and slow to turn on. They said they would make a note of it so that if something happened, it would be in the records and covered under the warranty. Well, of course it was Christmas time and getting crazy. The TV continued to click on and off and I ended up sending back the DVD because I thought it was a bad DVD from Amazon. Amazon said it was an older format DVD and it should work in that model player we had.
TV seemed ok but once in a while it would be slow turning on. Amazon shipped me another DVD which took a few weeks between returning and receiving and it was just about Christmas time. I put the DVD in the player and guess what? It did not play. I then got annoyed and tried it in an older DVD player and it played just fine. Right after Christmas I called Samsung back. Of course they claim they could not find the call that I had made to them in November and that the DVD player/receiver was now out of warranty. I told them what was going on and how it worked in an older player and not in theirs. They said they would repair it as a courtesy. Again I told them about the TV making clicking noises and being slow to turn on. They said they would make a note of it but unless it was not turning on or other problems they could not send a repair person out, but again they said they were making a note of it.
Well, after two years of putting up with the clicking and slow turning on about a week ago (January 19th or 20th), the TV finally turned itself off and would not turn back on again. I called Samsung and of course they claim they could not find any of the previous TV complaints and so they could send a repair person out but we would have to pay for everything. They gave me us a reference number of **. Well, this was just unacceptable.
I called back on January 22nd and had to speak to three different people. The last person I spoke to said they could see the complaints about the DVD/receiver but of course the complaints about the TV had mysteriously vanished. After being on the phone for over an hour at last they agreed to pay for replacement parts but not the repair costs. I would have to get the TV to a certified Samsung repair center and pay for that.
At least at this point it was better than paying for the part myself, but honestly it’s still very annoying since it should have been covered under the original warranty since this was an existing problem. They gave me order number ** to reference and a repair shop called me later. My TV has been at that shop for over three days now and still no call from them that it is ready to be picked up and who knows how much this is going to cost. I think this is just crazy. The Better Business Bureau I see has been getting complaints about Samsung TVs all with similar problems. This should have been a recall and it should have been fixed by sending a repair person to my house the first time I complained about it. A search on the internet shows many people with the same problem all with Samsung TVs.
Reviewed Jan. 27, 2010
We have had 3 Samsung LCD TVs in our family go out in a one year period! One was still under warranty and the mother board was replaced. We bought an extended warranty and started having problems a few months later. They told us it would cost more to fix it than to replace it. We had another Samsung LCD that was just one month out of warranty and paid $400 to have it repaired. Then just recently, the Samsung LCD that belongs to my mother started having problems with the picture. It was 4 months out of warranty. She can't afford to fix it. Needless to say, after no help at all from Samsung we used our insurance check on the first TV to buy a Vizio. I was a loyal customer of Samsung for years. No More!
Reviewed Jan. 27, 2010
I purchased a 72 inch Samsung HD DLP TV. I bought it from Sam's Club in July of 2008 for $2,600. 36 days out of warranty, it shut itself off and on over and over again. I called Sears, as they were the closest Samsung repair listed on internet. 1st technician showed up in September. He made 9 trips and 9 attempts to repair TV. 13th trip to my house was last week. That's right 6 months later. 2nd tech was sent on trip 10, 11, 12 and 13. Sears tech told me that I could call Samsung technical assistant as they agreed to replace TV. But when I tried to contact Samsung, they would not replace it. Lots of bologna from both Sears and Samsung. Never again, I will not purchase anything from Samsung ever, ever again.
Reviewed Jan. 27, 2010
I bought #LNT4061F in Jan of 2008. Like 100's of others, I had on/off cycling issues, until finally the TV would not turn on. I had 2 faulty capacitors fixed, which allows the TV to turn on. However, I still have frozen pixels and thin, black shadows all over the screen, which I'm told is still due to the power supply. It's amazing that Samsung has done nothing. Take a page from Toyota and admit and fix the problem!
Reviewed Jan. 26, 2010
I bought a 40" LCD TV less than a year and it started acting weird couple of days ago. Each time I turn on my TV, the screen doubles and sometimes even triples up so that it looks like I'm watching a 3d movie without glasses. As soon as I touch the TV screen, it stops doing it and becomes normal again. I paid $1500 for a TV that seems to want to die after 8 months. I'm here hoping they can repair it!
Reviewed Jan. 26, 2010
This is a follow-up to a complaint I posted on January 19, 2010 in reference to the banging and popping noises made by my Samsung refrigerator. This was purchased and delivered September 15, 2010 and made these noises from the very start. Samsung decided they were normal, so they gave me absolutely no assistance and with calls to their customer service and letters to their president I got no where. I also wrote a letter to PC Richard and Sons’ president in hopes of getting some help from them.
On January 19th, one day after my initial complaint, I received a call from PC Richard's corporate office. They reviewed my problem and decided to take my Samsung refrigerator back and give me full credit toward another unit. PC Richards followed through 100 percent. I picked out a new one on a Friday and had the new LG and Samsung clunker gone Monday morning. I can not say enough of good things about PC Richard and Sons. P.S. my LG makes none of these noises. PC Richards came to our rescue and replaced the Samsung with a new refrigerator, an LG, within 3 days.
Reviewed Jan. 26, 2010
I purchased Samsung LCD TV (LN52A650A1F) on 7/8/2008. On January 20, 2010 we experienced the similar power on/off cycling that been reported. I downloaded firmware, the newest version from the Samsung website and updated my TV. The firmware update did not help at all.
Reviewed Jan. 26, 2010
I bought a 40 inch Samsung LCD TV in November of 2008. A few days ago, it started clicking on/off/on/off for at least 15 minutes when turned on. It never really turned on at all for at least 15 minutes, then a screen with thousands of colored vertical bars came on, no sound and nothing else. I turned the TV off and tried again. It continued to click on and off for more than 30 minutes. I finally had to unplug the TV to shut the thing off. Every once in a while, the TV would stop clicking and the same multi-colored vertical banding would occur.
I e-mailed Samsung and called numerous times and all they would say is the TV was out of warranty (1 month!) and they were sorry for my problems. I called the authorized Samsung repairman in my area and he told me the Samsung TVs were having power problems and the other thing, the banding, could be a panel problem. He told me that if you complain, sometimes Samsung will extend the warranty for parts and I would pay the labor. He also said the panel is usually warrantied for 2 years.
I called Samsung back and got the same "I'm sorry, the warranty for the entire TV is one year and it is out of warranty", period! Now I am really scared because I just bought a small Samsung for my bedroom. I guess I need to stand by for the double whammy! This is a huge financial burden for me as I am a disabled retired veteran with no outside job. I researched for months before buying a flat screen TV. I do not get out much and so I depend on my TV as my form of entertainment. Now, I cannot afford the $500 - $600+ to fix this TV and I cannot afford to buy another. So I guess I will just sit here in silence and look at the pretty colored lines on the screen. I am really devastated. What can we all do? I see hundreds of complaints for the same problem with the same TVs from Samsung. How can they get away with this?
Reviewed Jan. 25, 2010
We purchased a 40" LCD Samsung TV in October 2007. About 4 months ago, the TV would not immediately come on. It keeps clicking on and off, and when it finally comes on, there are color distortions and lines on the TV. You have to turn it on and off several more times manually until the lines disappear. We called a cable company who came out and hooked up a new box and checked wires. We called Samsung who of course are refusing to assist as our "warranty" has expired. They will send a technician for $150.00.
We then went to research this problems on the Internet and see that hundreds of other customers are having the same exact problem. We paid $1700 for a TV that has only lasted two years. It sounds like Samsung obviously is not putting these TVs together correctly and are refusing to address the problem. After speaking to Samsung, they stated they have no record of this issue with any other customers. We paid $1700 for a TV that has only lasted two years. Samsung wants $150.00 just to come and look at the TV.
Reviewed Jan. 25, 2010
My TV kept going off by itself. I looked on the internet and found out that I wasn't the only one with this problem, thousands have this problem. I told Samsung about this and they just gave me the run around.
Reviewed Jan. 25, 2010
Purchased a 50-inch plasma TV June 2007. August 07, 2007, it began making a clicking noise when trying to power on. I called customer service to complain and they never mentioned that this was a common problem. They sent out a local repair service that replaced four parts. It worked well for about another six months and then we lost the picture completely. They sent out the same company that opened it up and replaced all the parts. It worked well and then I purchased the 1-yr extended warranty which expired September 2009. Yesterday, January 24,2010, the picture was completely scrambled. It looked like the images were melting. $2300 plus extended warranty for a TV that lasted 2 years and 7 months. My old Sony television lasted 7 years.
Reviewed Jan. 25, 2010
Our Samsung LCD TV started clicking on and off after trying to turn the TV on. We bought it a year and a half ago. I will be livid if we have to junk a TV after owning it for such a short period. For what we spent for it. Unbelievable. Boycott Samsung.
Reviewed Jan. 24, 2010
I purchase a 52 inch Samsung LCD TV in September 2008. About two weeks ago, the power began to cycle off and on. At first, it was only once, but now it is up to about 10 times before the power comes on to stay. I called Samsung yesterday, and a named Vaughn, told me that unfortunately, she could not offer me any help with my problem because my TV was out-of-warranty.
After she said she couldn't help me because of the warranty issue, I told her that I had just been online and had discovered that this was a widespread problem with Samsung TVs. She said that she was sympathetic to my situation, but that my complaint had to be forwarded to the Escalation Department of Samsung Electronics. I intend to contact the Escalation Dept. tomorrow, 01/25/2010, about my expensive Samsung TV.
I am on a disability income, and I cannot afford to pay for the repair of my TV which is a defective product. Since it is such a widespread problem, why can't there be a class action lawsuit against Samsung Electronic. Thank you for any help.
Reviewed Jan. 24, 2010
On November 14, 2009, I purchased a Samsung TV model UN55B6000. I had it delivered on November 17, 2009. Everything was fine until December 30, 2009 when all of a sudden, the picture went out. I called Samsung after I realized that it was not a power problem on my end. I told them it was making a clicking sound as it was trying to power back on but wouldn't. I was told that since it was so close to the New Year that they could not get a service repairman out until January 4, 2010 at the earliest. They told me they had sent a fax to a local repair shop and they would be in contact with me. I waited until January 5, 2010 and there was no call. I requested another service repair shop to come out. They changed to another repair shop and sent a fax to them that I needed service.
I have since learned that it had gone out of business some time ago and is now a "Cash for Gold" store. My set sits here, January 24, 2010, still not fixed and I have to make payments on this Samsung product that does not work. Would anyone pay $ 2,349.98 + tax or can afford something that doesn't work? Where is the warranty protection that is promised in the fine print? I am making payment on a Samsung product that does not work and no repair shop to fix it.
Reviewed Jan. 24, 2010
I have now owned Samsung washing machine model #WF328AAW with Vibration Reduction Technology for six months and can't express my dissatisfaction strongly enough. I have tried every different type of wash load distribution, weight, volume and wash cycle variety and still come out with soaking wet clothes three out of four washes. Not to mention that even with a leveled machine, it still dances around the floor sometimes as far as a foot and half away, banging against my hot water heater and threatening to dislodge that! Energy saver? Right!
So after a one hour wash cycle, I have to run the 'spin only' two, three, four times more. Alas,because the machine senses imbalance, it adds more water to the 'spin only' cycle further prolonging the wringing process, while the eleven minute timer display remains at eleven minutes for eleven minutes before starting its countdown to zero. Finally, after more than two hours of wash time, fully frustrated and having run out of time awaiting my hi-tech washer to complete its epic journey, I end up putting soaking wet and dripping clothes into the dryer and having to start that two hour venture just to come close to being able to pull my jeans out to hang by the heater for four more hours so I can actually wear them tomorrow.
What used to be a two hour, start to finish, wash dry event has now become a daylong commitment. At $1000, I would have actually expected to recoup that cost in energy savings but sense it will cost $1000 a year more in electric bills just to dry my clothes! Give me back my energy-hogging top loader so I can actually get to work on time today to pay off my $1000 hi-tech, VRT, space age piece of junk!
Reviewed Jan. 24, 2010
We bought our Samsung LCD TV in July of 2009. No extended warranty. The last couple of days, the TV does not come on until we have tried constantly pressing the on button for about 10 minutes or more. This sounds like a common problem. I thought Samsung was a good name. No more. A TV should last longer than this without having to repair it.
Reviewed Jan. 23, 2010
My only satisfaction is posting comments on YouTube to the Samsung Review ad videos so that others won't become Samsung suckers like me .I will never buy Samsung again. Post comments to Samsung ad videos on YouTube and let people know the truth about these junk TVs.
Reviewed Jan. 23, 2010
I purchased a Samsung LN-T4669F LCD television. Like many people, about two years later, the television would cycle clicking on and off for what was first about half a minute. It now takes a few minutes or more before the TV will come on. Research on the internet informed me that this was a very common problem with these television sets because of underpowered capacitors. Postings on the internet by others indicate that this problem will cost anywhere between $400 and $900 to have repaired.
Reviewed Jan. 23, 2010
On 27 Dec. 2008, I purchased a Samsung 32" LCD HDTV LN32A with a 2-year silver LED TV service plan. On 14 Dec. 2008, I called Micro Center to report that the TV screen had a blue line running through it. Service told me to bring the TV in to Micro Center. I was unable to bring the TV in at this time. On 16 Dec. 2008, I called the manufacturer , Samsung, to question if they could come out to look at the TV at my home. I was told to have the TV look at by the cable company. They helped by making the appointment with the cable company for me for a week or so later. When the cable company tech looked at the TV, he stated that the cable was not the problem.
On 2 Jan.10, I brought the TV in to Micro Center and left it with them. Charles was representing me, he stated that he contacted the manufacturer and they had a problem with the manufacturer's warranty. On 23 Jan. 10, I made numerous calls to Micro Center and they have not been able to resolve this issue with the manufacturer.
Consequently, I had no TV for past three weeks. There has not been any decision made to fix or replace my TV by either the manufacture or Micro Center.
Reviewed Jan. 23, 2010
I bought a flat screen Samsung 42" and it too just shuts itself off and on. Lucky for me, I just bought it. After reading these posts of others, I am taking mine back to Wal-Mart!
Reviewed Jan. 22, 2010
Same as everyone else, my TV (LN40a550) died a year and a half after purchase and won’t turn on. I'm furious. I spent so much money on what I thought was a decent company. Their customer service is a joke. They don’t care at all. I will never purchase Samsung again. I work way too hard to ** away 1500 bucks for a company who made $10 billion last year.
Reviewed Jan. 22, 2010
We were a service center for Samsung. We saw all the time how they treated their customers and how defective their TV's are. It seems that most will last a little over a year and their accounting practice are just as bad and their regional manager is worse. Post all your issues with Samsung on their Facebook site. Look for Samsung joke and go there.
I have started a campaign against their terrible and wicked ways. Also, if you have issues, contact the regional man. His name is Brett ** or his manager, Mark ** Lets bond everyone together and fight these crooks.
Reviewed Jan. 22, 2010
I purchased a Samsung 50 inch plasma TV in 2007. When I bought it, I noticed a buzzing noise (especially during bright images). I was pleased with the picture, so I tried to ignore it. But as time went on, the noise grew louder and more irritating. Finally in early January 2010, I called Samsung and scheduled to have it repaired. They scheduled a repair through a third party repair shop. After a long delay and several reschedulings, the repairman said he would arrive on January 15th. I took off from work so that I would be able to meet him. He never arrived nor did he call to cancel.
I called Samsung on January 19th to let them know what had happened. They said that they would send a different technician out. He came that same day and worked with the TV for approximately 30 minutes. I came back to test the TV and found that the buzzing noise was still there. He said that it should go away in a few days. Not only did the noise not go away, but the TV completely stopped working the next day. Another repairman was scheduled to come on January 21st. Yet again, he did not come nor did he call to cancel. When I tried to call the number provided by Samsung, no one answered.
I called Samsung the next day and was transferred to Courtney, the Lead in Executive Customer Relations. She only offered to schedule yet another service repair, a process that any rational person would have lost faith in by this point. When I stated that I thought they should replace the television with a working one, Courtney became very standoffish and rude, at one point trying to shoo me off the phone by interrupting me with the, "Thank you for calling Samsung. Is there anything else I can do for you today?" I am at my wit's end with this company and do not know what else to do. Dealing with them has been a nightmare.
Reviewed Jan. 22, 2010
I bought a Samsung 46-inch LCD TV LN46A50P3F a little over a year ago, so of course it is no longer under warranty. One night it just started making a clicking noise and now does not turn on. I called the Samsung customer service which was a joke but the lady seemed to come up with a quick diagnosis that the lamp went out which leads me to believe they have several complaints. She then gave me some number that was in New Jersey which wasn't even a working number and I live in WI a lot of good that does me. I can't believe Samsung does not stand behind its product. Believe me, I will never recommend Samsung to anyone!
Reviewed Jan. 22, 2010
The problem with our LCD 46” TV (model no. LNT4661FX/XAA version 5503) is it has no picture, just a black screen, but it has got sound. We've had it now for just over 2 years now. I called Samsung, but was told they can't do anything about it because it’s now out of warranty. Seeing that this is a common problem and a common response from them, I guess I’d be better off not buying any more Samsung products at all. Goodbye Samsung, hello Sony.
Reviewed Jan. 22, 2010
I purchased a 52" Samsung LCD TV Model-LNT 5265F in late 2007. The front panel failed and the Samsung repairman said it would cost approximately $1500 to repair. Samsung Executive Customer Service was contacted and they said they were sorry but could do nothing for me.
Reviewed Jan. 21, 2010
Samsung 46" LNT4671F has the same clicking and powering problems as so many others mentioned here. The problem started 2 months after 1 yr. warranty expired. I have written to Samsung twice with no response, clearly taking a 'head in the sand' approach to this clear recall situation. I am hoping that if enough people complain, we can create a tipping poin,t so please write if you have a problem.
Reviewed Jan. 21, 2010
It's the same issues as with everyone else who has bought a Samsung LCD TV. My model number is lnt5265fx/xaa . Within the first year of its life, it had to be repaired because the screen was delaminating. Now that it is 3 years old and 2 years past warranty, the screens started producing the purple dot effect. It also had a black line on start up; those went away within a few min and restart. iI finally got the clicking symptoms for, like, 3 weeks, then this morning it finally wouldn't come on even after 2 hours (01-21-10). I called Samsung had to bite my tongue in order to keep from ** the lady out. Would the "Better Business Bureau" be able to help if the Samsung company would even be affected? I would stand behind a boycott of Samsung products.
Reviewed Jan. 21, 2010
It's the same issues as with everyone else who has bought a Samsung LCD TV. My model number is lnt5265fx/xaa . Within the first year of its life, it had to be repaired because of the screen delaminating. Now that it is 3 years old and 2 years past warranty, the screens started producing the purple dot effect. It also had a black line on start up. Those went away within a few min and restart. It finally got the clicking symptoms for like 3 weeks, then this morning, it finally wouldn't come on even after 2 hours (01-21-10). I called Samsung. I had to bite my tongue in order to keep from ** the lady out. Would the "Better Business Bureau" be able to help if the Samsung company would even be effected? I would stand behind a boycott of Samsung products.
Reviewed Jan. 21, 2010
Quite similar to everyone else on this website, we handed $3000.00 to Best Buy for a Samsung Flat Panel TV Model LN-T5265F. Just over a year into it, now we just started experiencing the clicking start up problem. It started in the beginning of last week with just a couple of clicks. Now it's taking over 20-30. Not only is Samsung at fault for this, but Best Buy should also be watching for problems like this. If we would have purchased it at Wal-Mart, they would have taken it back and replaced it. Samsung should admit that there is a problem and fix these issues. Same as many on this board, my CRT TV in the basement is still working many years past its replacement. Come on Samsung, be the better company.
Reviewed Jan. 21, 2010
I bought le40r8 2 years ago.I paid $1100; it started to make clicking noise and won't power on. It seems to be a common complaint. Samsung advised me to contact DS Solutions who charged $47 call out charge plus cost of repair.
Reviewed Jan. 21, 2010
Samsung 46-inch LCD started having power-up problems shortly after the warranty expired (1 year). Over time, it started taking more and more time to power up. Towards the end, it was making five to ten attempts to start and taking more than four minutes to turn on after pressing the power button once. I found through searching the Internet that thousands of people are having the same problem with Samsung TVs.
I also found out that it is because of faulty electrolytic capacitors. I know this because I spent $4.00 on two new 2200uf capacitors and replaced the bad ones myself. When I called Samsung, they acted like they had never heard of this problem. They turned me on to a repair guy who wanted to charge me around $400 to fix it. Again, I fixed it myself for $4. Samsung needs to open up and admit that there is a quality control issue with poor capacitors and issue recalls or provide extended warranties or something.
Reviewed Jan. 21, 2010
I purchased my Samsung 42" Plasma in September of 2008. Six months later, we had faulty power supply and the TV wouldn't turn on at all. Luckily, that was under warranty. On Jan. 5, 2009, I came home to horizontal blank line followed by intense flickering and a couple of large black spots on screen. Out of warranty so I brought it to a shop. $400 to replace the main board. What a load of crap. Never again with Samsung.
Reviewed Jan. 20, 2010
Bought television set from electronic store listed above in 10/2007 and 1/2010 the service repair guy said we cannot have television fixed because the screen is too expensive for me as a customer to fix. This is the first problem I have needed to repair on television and I learned that my warranty was only for one year. The electronics store did not inform me of how to handle my warranty and due to warranty circumstances, I am now stuck without a television. I would have renewed my warranty after one year had I have known to do so.
Samsung is not offering me any discounts to even try to replace my television that cost my family over a thousand dollars. The guy in electronics shop is not helpful either and both are sending me to other resolutions that result in a dead end. All I want is help to try to replace my forty inch television for the family room in my home. I would appreciate some assistance from the dealer or Samsung to at least meet me half way on the cost of a new television that lasted only two years and three months. Thank you.
Reviewed Jan. 20, 2010
Samsung 46" LCD LNT4665F started failing after 15 months. It kept clicking but took longer and longer to come on. Repairman came today and replaced 2 insufficient 10V capacitors with 2 25V ones and now works again. He could not believe Samsung used 10V capacitors in a 9V Power Supply Circuit Board.
Reviewed Jan. 20, 2010
I purchased a new Samsung LNT4665F LCD Television about 16 months ago, and TV clicks about 8-10 times before actually turning on.I went to Samsung website, and there are thousands of complaints for the same problem. I called Samsung customer service, and they would do nothing to help resolve the problem. They know there is a problem but said it is out of warranty. I paid $2000 for a TV that lasts a 16 months. I would be more than happy to start a class action lawsuit against Samsung.
Reviewed Jan. 20, 2010
Our year and half old TV when turned on will click. It started for a few minutes now we don't even turn it off because it took four hours the last time we turned it on. As everyone else has said, our warranty has expired and Samsung states it is our responsibility. A recall should be issued.
Reviewed Jan. 19, 2010
We bought a 52 inch Samsung LCD in 9/2007. It needs a new front panel, probably $1200-1500, plus the charge for the diagnosis. We do not have a warranty. We have called Samsung but the person did not offer much help. Obviously these televisions are defective--not all of them, but enough that Samsung has a problem.
Reviewed Jan. 19, 2010
I purchased my Samsung 50-inch Plasma model #HPT5054 on November 24, 2006 and based on the comments I've read here, I feel lucky to have had it last for 3 years. The clicking noise which proceeded the TV powering on started a month ago for 10 seconds, then 5 minutes, then 2 hours until finally dying this week. Who knows, it may turn on one last time just to say goodbye. But maybe the worst part of the experience is speaking to the most uncaring, unprofessional Samsung service rep who couldn't wait to get me off the phone once she learned the product was no longer under warranty, which I'm glad I didn't purchase anyway.
The TV was enough of a waste of money! With the technology supposedly so advanced over the older generation of CRT TVs, of which the one I replaced, a Sony, was 15 years old and still works fine today, it seems inexcusable for an expensive appliance from a nationally-known name brand to last such a short period of time followed by such inconsiderate customer service.
Reviewed Jan. 19, 2010
We bought a 40" Samsung TV about 2 years ago and now it takes anywhere from 20-50 clicks before the TV will come on. The TV is now out of warranty because we did not buy the extended warranty. I contacted Samsung with my complaint but did not receive a reply from them. We must now have the TV repaired. Unfortunately, I purchased 2 additional Samsung TVs for the bedroom and the kitchen and recommended it to several friends and family. I'm so sorry I did that and will never purchase this product again. Let the buyer of this product beware!
Reviewed Jan. 19, 2010
I purchased a LNT-4661F 46" LCD TV on 02/2008. About 5-6 months after we purchased the TV, it would turn off, on and off, on its own and make a clicking noise. Since it was still under warranty, we called Samsung to find out why this was happening. They informed us that this was a problem due to our satellite receiver box not sending a signal to our TV, and it had nothing to do with our TV. On 09/2009, our TV turned off on its own and won't turn back on; it just makes clicking noise. We've contacted Samsung and we're told too bad too sad, our warranty is up and there is nothing they can do. When we noticed all the complaints about this same issue, we called Samsung again to ask why this TV hasn't been recalled. We were told that they're aware of the problem but there haven't been enough complaints to warrant a recall. I beg to differ! This is $1,800 wasted on a TV that doesn't work.
Reviewed Jan. 19, 2010
I purchased a Samsung LCD TV LN46A650A1F on July 8, 2008. On January 18, 2010 we experienced the same power on/off cycling that so many have reported. No help or support from Samsung and the person I did chat with tried to get me to get the firmware version from the TV screen using the remote after I had indicated several times that the TV would not power on. Don't purchase Samsung! A TV should last much longer than 18 months. I still have my Toshiba after 19 years.
Reviewed Jan. 19, 2010
I purchased a Samsung 40" LCD TV in February of 2007. The TV was working fine up until Saturday, when it suddenly developed vertical lines across the entire screen. I have tried all of the inputs and it does not appear to be an input or cord problem. The TV also takes quite awhile to turn on and always has. I have read that Samsung used faulty capacitors in the TV's power supplies during the time frame that I bought mine. My TV is long out of warranty but I paid nearly $2000 for it and it seems criminal that a television could break like this after only 3 years. I had a Sony tube television last 20 years before I finally bought this LCD.
To say I am disappointed is an understatement. I will be calling Samsung in the morning and if they are unwilling to take responsibility for what is apparently a pervasive problem, I will never purchase a Samsung product again. This is from someone who has been singing the praises of my television to family and friends. Hopefully, they do the right thing.
Reviewed Jan. 19, 2010
My Samsung flat screen is not even 2 years old. When we turn the power on, it just clicks like 10-12 times before it turns on. I was told this could be the power supply and could cost as much as $600 to fix. It is no longer under warranty.
Reviewed Jan. 18, 2010
I bought a 52" LCD HDTV Samsung LN52B630. It stopped working after only 2 months; it has no power. I had a house full of people over to watch football. This didn't look good for Samsung!
Reviewed Jan. 17, 2010
For at least the past year, our Samsung 62" TV shuts off sporadically. At first, it did it once, and some days not at all. About a year ago, I started contacting Samsung. They will not help me. I wrote letters, sent my receipt in, sent emails, and called. At first, I was told they had no idea what I was talking about. Then, at some point, I did see some new issues on their website, but none were mine.
It has now been told to me that I have a power source issue, but since it's not in their system as a recall, they can't help me. And it's pretty much my own fault, because I didn't buy the extended warranty. When one dishes out $3000.00 for a product from a big name, you kind of expect it to work. It's been five hours now, today, that the TV is shutting itself off. There are no Samsung Service Centers in my area (Northern Illinois), and so any repairs are out of my pocket. I just don't understand how they can blatantly ignore and brush off customers!?
Reviewed Jan. 17, 2010
LNT4665f LCD TV clicks several times before startup. There are red dots on screen until it is turned off and on again. Samsung should issue a recall. My TV is out of warranty. I will not buy another Samsung. This one is about 2 years old. $1800 TV may go out at any time.
Reviewed Jan. 16, 2010
I bought a Samsung 40" LCD HDTV in July 2007. Recently I have the TV turning on and off 8-10 times before a picture comes on. Sometimes, multi-color lines come across the screen, but no picture and only sound. I contacted Samsung. It’s beyond warranty, we won't help you. Call a service center. Service tech says problem is an inherent default of power panels in the TV. They can repair them for $250-$600, depending on the number of them. They say Samsung is aware of the problem but refuses to do anything about it.
Samsung has the worst customer service ever. If I'm going to spend that type of money, I'll buy a Vizio or LG--no more Samsung products for me. Hopefully, the world's tallest building in Dubai that was built by Samsung doesn't start to fail after 2 1/2 years. There’s a potential to be out of pocket $250—600% to fix a known, inherent manufacturing defect. Samsung sucks!
Reviewed Jan. 15, 2010
On March 21, 2008, I purchased a Samsung 50" Plasma Flat Screen TV, model #HPT5054X/XAA. Over the past 10 months, I have come to regret making the purchase of this Samsung product. It provided good service and picture quality until the first week of March 2009, at which time the screen went completely dark accompanied by a burnt smell. It was picked up by Service Care Appliance Electronics which is the local Samsung authorized service and repair company. It was returned to me at the end of March.
Shortly after it was returned, I noticed burned in images along the top and bottom portions of the screen. I contacted Service Care and after considerable effort I got in contact with the person who identified himself as the repair technician and informed him of the problem of the picture quality. He informed me that burned-in images was not covered under the Samsung warranty. I confirmed this by reviewing the Samsung warranty document. This was, of course, unsatisfactory and quite annoying; however, I continued to use the TV as I apparently had no other recourse.
On January 13, 2010, the exact same problem reoccurred. I contacted Service Care to inquire if there was any warranty on the replacement parts which they installed when they repaired the TV in March 2009. I was told that there was no warranty on the replacement parts, there was only the one year warranty from the original purchase date. I paid approximately $1650 including tax when I purchased this TV. This amounts to more than $80 per month for the privilege of using the wonderful product. I checked at the rent-to-own store and found out I could have rented this *** thing for less than this amount and we all know that rent-to-own is a big rip-off!
I would also like to explain how I came to purchase this Samsung trash. I read an add in the local newspaper advertising a Hitachi 50" Plasma TV at a sale price of $999.99 at HHgregg on highway 280 in Birmingham, AL. I went to this store with the intention of buying the advertised Hitachi TV and when I got there I was greeted by a salesperson who directed me to the display model of the Hitachi TV. She immediately directed me to the Samsung TV which was set up next to the Hitachi TV. She pointed out that the picture quality on the Samsung TV was better than that of the Hitachi TV.
After looking at the two pictures for a few minutes, I found myself in agreement with her regarding the picture quality of each set. As a result, I fell for what I now believe to be an intentional bait and switch ploy. I have since looked at the same TVs on display at several other stores and I've been unable to discern any significant difference in the quality of the pictures. I am absolutely convinced that this store had rigged these two sets with different quality coaxial cables in order to create different picture qualities. The end result was that I paid considerably more for a lower quality Korean made piece of *** than a higher quality Japanese made product.
Having reviewed the numerous comments regarding the poor quality and lack of service available for Samsung products, I have concluded that there is really no point of spending time and stress complaining directly to the company. I will never buy another Samsung product. I will be glad to hear from anyone interested in pursuing restitution through any means available including a class action law suit.
Reviewed Jan. 15, 2010
About a year and half ago I purchased a Samsung 40" TFT LCD TV (Model #LN-S4041D). The picture does not come on. Occasionally I can watch it all day but then it goes blank with only sound. I had a RCA 32" TV that lasted me 15 years but sold it when I purchased a Sony 60" rear projection TV (still working after 6 years) and this Samsung. The problem I have is the fact that I spent over $1000 for this TV and it only lasted one and a half years. Is there any recourse? I'm just *** because the warranty is expired.
Reviewed Jan. 15, 2010
We purchased a Samsung LCD model LN-T4661 in 11/2007. Today it broke down with multiple issues. It is slow turn on and there's no video at all. After reading this website, I am very surprise and upset at Samsung. I will make sure that I will steer away any potential buyer from buying any Samsung product.
Reviewed Jan. 14, 2010
I bought a Samsung 40" TV 16 moths ago and now, when I turn it on, it takes hours for it to turn on. I am out $1,140.00 if Samsung refuses to fix this problem. I know other people who bought this same model and it does the same thing. And the reason why they bought it was because I referred it to them.
Reviewed Jan. 14, 2010
Like the many people before me, I have also been the victim of poor quality products from Samsung. I purchased a LN40A550 LCD one year and eight months ago. It worked fine until it failed to power on yesterday. Of course, it is over the one-year warranty, so Samsung will do nothing to help me. After looking online, it became very clear that Samsung is aware of this issue and used poor quality capacitors in several of their models. Despite knowing that these models were flawed, they did not inform consumers and hoped that the TVs would remain working until the year warranty had expired. Now I, along with countless others, am stuck with a broken TV and no recourse. It should be criminal to treat customers like this. I wasted $1,400 on a TV that should have lasted 10 years, not 1 year and 8 months.
Reviewed Jan. 14, 2010
As many others, I purchased my Samsung LCD Model #LN-T4669F about two years ago. In the last two months, my television would take a couple of minutes to turn on. Just made a clicking sound. It would turn on after a few minutes. It has just progressively gotten worse and worse. Yesterday, it took four hours, yes, I said four hours to turn on. This morning (Jan 14/10), I turned on my television at 7am. It is now 1:15pm and my television still has not turned on.
I called Samsung like many others. They suggested I have someone come and look at it. "Sure, no problem," I said, "at your cost not mine." They explained that because the warranty had expired they could not incur the costs. I asked to speak with someone higher up in the company who could help me. He transferred me to customer relations. I was told the same thing by her. I explained I understand that the warranty has expired but this television is two years old and obviously is a huge problem for a lot of Samsung consumers. I expressed that this should be a recall by Samsung and it should incur the costs to send someone to repair it.
They refused stating that it is not a recall. I asked to speak with someone higher than the lady I spoke with and she said I could write a letter to the president. That is my next step. I truly believe that Samsung should make this problem a recall and have all of our televisions repaired and or replaced. I will never purchase a Samsung product again. This is completely unacceptable.
Reviewed Jan. 14, 2010
I am not to repeat what so many have already stated, but we too have had the same "on- off" problem. Our Samsung 42" LCD TV, model LNT4061, started having problems, turning on after the warranty had expired. It was not bad at first but now takes 15 minutes to come on and has purple light shining through the screen like pin points. We then have to turn the TV on and off until the screen is clear. It takes us 20-25 minutes before we can watch it.
We were amazed to see that most (all) of Samsung's LCD TV customers between 2007-2009 have the same problem. How could they expect to stay in business when they won't stand behind their product We paid $1700 and shouldn't have to pay to have a defect fixed after 2 years' use. Samsung, stand up for your product! This is no way to treat your customers!
Reviewed Jan. 14, 2010
My Samsung TV is just a year and a half old. I have to replace a power supply board at a cost of $300. This is unacceptable! I know I am not the only one that has this problem with this television. I feel Samsung should have had a recall and I should be reimbursed for this piece of junk product. I will not be buying anything that Samsung makes!
Reviewed Jan. 14, 2010
I have a 46-inch Samsung LCD TV. It is switching on and off when trying to turn the TV on in the morning. It's taking longer and longer each time. Now we're afraid to turn it off at all! In researching this, I found this website. Also, I found out there is a possible pending class action lawsuit in the investigational stages. This is **. I filed my complaint with them. You all should too. Hopefully, we will all be compensated in the end for this piece of junk Samsung has put on the market.
Reviewed Jan. 13, 2010
My office purchased 16 23" HDTV-monitors Samsung model #P2370HD. Out of the 16 monitors, three did not work out of the box. We tried to return them to Costco, but we could only return one as the other two were beyond the 90 day store warranty. This was due to a delay in installation of the office new computer systems. Therefore, we had to deal with Samsung to try to get our monitors repaired or replaced, despite the fact the they were brand new. We have returned the two brand new TV/monitors to Samsung; they would only send us poorly refurbished models that again did not work properly. Then, we contacted Samsung again to request new TVs as the refurbished models were just plain junk!
Samsung has stone-walled us at every turn and refuses to give any satisfaction whatsoever. We are now in the process of returning the junk refurbished ones for what I suspect will be again junk refurbished ones. We didn't buy refurbished ones. We had absolutely no use out of the original defective ones and would expect to receive new models in return.
I hope that anybody that reads this would think twice before buying a Samsung TV, because in our experience, their guarantee is absolutely worth zero. Apparently this is not the only complaint logged on this site with similar results. You can just bet that for every one complaints, there are thousands more out there. One dental operatory has been down on a daily basis for the past two months. This has resulted in loss of income, inconvenience of the staff, and hours, yes hours spent on the phone on hold and without a satisfactory resolution. Total monetary loss is incalculable.
Reviewed Jan. 13, 2010
This is the 2nd time & 2nd Samsung television Model#LN32A330J7DXZA MSN#AK243CDQ740596V that has broken a few months apart & they are giving me the serious run around. 1st broken on 8/12/09 because it would not power on. Samsung repaired it on 8/26/09. On 12/14/09, the TV has no sound & black screen. On 12/14/09, I called Samsung 800-726-7864 @ 8:09am s/w Kathy. Samsung could no longer help me with my TV & refused to transfer call to supervisor. Of course, she was wrong and my television was still in warranty! On 12/14, Rebecca ext.10556 who set me up with repair service with AT&T Connect Tech and extended the warranty until end of the month.
AT&T ConnecTech 1stTechnician, Tigrin G. (347)307-3262, came out Monday and explained parts Samsung sent were defected and they had to re-ship parts. On 12/22, AT&T ConnecTech 1stTechnician scheduled to come & fix the TV. AT&T ConnecTech 1st Technician never came and could not be located (MIA) by the company who called him several times & he simply didn't respond to their calls or mine. AT&T ConnecTech 1stTechnician had the parts and the notes regarding the repair issues. AT&T ConnecTech nor Samsung could contact the 1st tech and had no clue what repair issues he discovered.
I called AT&T ConnecTech about 8 times (Darren @ 2:25pm, Dustin, Jennifer 76056, Anna 75060, Mark, David 75301) to find this guy and try to set up another tech to come to my dismay. I called Samsung regarding the missing Tech. Samsung's Ashley refused to transfer to supervisor stating that the missing parts and tech was not an issue for a Supervisor. S/w Toi-Samsung who tried to schedule incompetent AT&T ConnecTech Technician Tigrin G.(347)307-3262, again. S/w Jasmine-Samsung set up service with SmartHelp, new company 661-310-7838. On 12/26 5pm, SmartHelp sends a tech who says I need and he will order T-Con or Panel board and/or Main board.
SmartHelp could/would not use the parts from the other service company so they re-ordered parts. On 12/23, Samsung's Rosie calls SmartHelp and they give her part need info, she refused to check status of parts for me. Instead of the new company SmartHelp coming out, Samsung sends AT&T ConnecTech 1st Technician Tigren G. again who could not fix the TV again. I called Samsung and they gave me the complete run around, "we have to give you a call back In 3-5 days" and would not let me speak with a supervisor. On 12/29, Timothy, Executive Customer Service hung up on me, s/w Julius-Executive Customer Service 800-522-7341, They all kept trying to make me wait again for 3rd time up to 3-5 business days to reschedule tech, 3-5days to speak with a supervisor and 3-5 business days to transfer to the "Back Office" department. I got the run arround. I received a part in the mail on 12/29. I called on 12/30, per Rebecca Executive Customer Service, I have to wait 3-5 days for a call back on this issue.
On 1/5/10, Samsung sends AT&T ConnecTech 2nd Technician John B. 714-371-3016, again who says I need the Panel because the T-Con didn't work. I explained that the previous techs already knew this and both ordered parts already. The 1st tech Tigren was from his same company AT&T ConnecTech and should have the notes be in the system. He tells me that the TV needed a main board and panel which I already knew from AT&T ConnecTech 1st Tech & SmartHelp Tech that previously came! He re-orders a panel now for the 4th time!
AT&T ConnecTech/Samsung changed my appointment number 3 times and their notes were mangled and they are extremely incompetent. On 1/7/10, I s/w AT&T ConnecTech Eddie 67469 @ 3:40pm about the status of my repair. First, he didn't know if parts were even ordered. Then he discovered that the ticket and parts order were cancelled after the AT&T ConnecTech 2ndtech John B. already placed the order and gave me the invoice stating he placed the part order on his visit 1/5/10. Eddie 67469 says he would have to re-order the part (main board) and reschedule a tech to come out in 5 more days!
On 1/12/10, The AT&T ConnecTech 3rd Tech arrives, he's calling himself Tigren G. Although, he's obviously not Tigren G. They look extremely different! I ask him what's his name he replies Tigren G. also, but this tech would not give his Tech I.D. number, but his telephone # is 818-987-7169. AT&T ConnecTech 3rd Tech for the 5th time let me know again that the part shipped (main board) is not what's needed. My system needs a panel replacement which I was told several times was ordered. I come to find out the panel board is not available with no ETA.
On 1/12/09, I call Samsung s/w Mary 1:48pm who initially tries to give me the run around about bill of sales they already have on file. Then she tells me they will exchange the TV but my Model size 32-inches is not in stock. I would have to pay a $294 upgrade fee. I don't have money for a replacement nor do I trust Samsung and I would never purchase any item from them again! She then tells me I have to wait 14 days for the warehouse to call me and let me know when my model size will be available. They want me to wait 14 days for a phone call from the warehouse on when my model size might be available after already waiting 1 month without a TV. I've had 5 tech visits, 1 missing in action tech, 1 incompetent repair company AT&T ConnecTech, several refusals to transfer to a manager from Samsung and AT&T Connectech. This is absurd! I cannot believe such a large company gives consumers the run around like this. I paid my money in good faith for a TV to function properly. In the end, I'm left a lemon waiting on a phone call.
Reviewed Jan. 12, 2010
First of all, I would say I have to laugh at reading these entries, but actually this is no joking matter. I bought my television, a 32-inch, from "Tweeter" in Maryland who is now out of business. I cannot find any open story in the area, so I assume the entire business went out of business and not just my local store. I started having my issue in September 2009; I looked up Tweeter on the Internet to no availability. I then called Samsung. At first I was told that FIOS (cable) might have sent a bad signal and unplug it for a few minutes and then plug it back it. Well, this did not work. I was fooled because the CSR was very nice. I called back and was really mad because the television was out of warranty and they told me that they had never heard of this problem before. The young lady told me it was recycling.
I found that odd. This was the first time she heard of this issue but yet used the word recycling. I search again on the Internet for the word “Samsung and recycling” and came up with all the complaints. So know I was not the first one, unless she was hired (started) that day. It is now January 2010 and I am shocked to see so many more entries. I said I was never buying a Samsung TV again and an audio company talked me into buying a 50" but they will cover the issues. I have since bought 3 more for other people from COSTCO with a 2-year automatic warranty. In reading everyone's posting, it seems like they break down right after the warranty is up between 15 to 18 months. Although I have purchased 4 more Samsung TVs with my arm twisted on the first one, I will jump in line for a class action suit; I think something will be done. The reason why I am laughing is because after my television is having issues for an hour this morning, I just left the house with the same issue (on off or not on at all). I came home mid-day and it was on and is still on I hope (currently at work) 14 hours after my initial start up. I agree with one poster. I am starting to think I should leave it on 24 hours a day. When I first come home, the first thing I say, turn on the TV so by the time my show comes on hopefully it will stay on, but recently it has taken up to one hour to come on.
Very frustrated. In closing, my mother's TV still works from the 70's. My parents purchased it when I was a kid for the Super Bowl party with when Washington played Miami, so you know that was a long time. More frustrated! I wasted money. I now need to buy another TV for that room. I cannot take it any longer.
Reviewed Jan. 12, 2010
I am going to make this short, or try to. If anyone would like more information, please feel free to contact me. I have a Samsung 55" LED TV that was bought May 2009. In November 2009, the remote stopped working. I called Samsung and a local repair place came out. I wish Samsung was like this repair shop! Within seconds, he found out that I needed to replace my controller because it failed. I called Samsung and they said I would have a new controller within a week to 10 days. December 8th 2009 and no controller. I called Samsung and spoke with an agent. He said to wait three more days. December 11th 2009, no controller.
I called Samsung again and again they told me to wait. December 15th 2009, no controller. I called again and was told to wait some more. December 18th 2009, no controller. I called and they "escalated" me to "executive" customer relations! Someone would be contacting me. December 19th, 2009, no call from Samsung. I called and said that the "executive" relations department doesn't work on Saturdays even though Samsung told me they did. I am "escalated" again.
I filed a report with Better Business and called Samsung December 21st 2009. Explained to them that I filed with Better Business, and still no response. I was told that I could buy a remote control! Buy a remote? Are you kidding me? I was told that there were three UPS numbers but no address to send them to. Are you kidding me? They ask you for that every time you call! They also stated that there were four notifications for corporate to call me and no one has yet! I received a phone call from Samsung December 22nd 2009 telling me that my remote was shipped UPS and will be at my door in 7 - 10 business days! Are you kidding me! So I waited. Voila...No remote.
I called January 8th 2010 and was told that it is "ready to be shipped!" Talked to an "executive rep" and they didn't understand why I am getting the runaround. They said that the remote has been in stock since I called them back in November! He gives me his word that he will do everything he can, even if it takes him all day and call me and email me with answers on January 11th 2009! You guessed it...nothing! I called January 11th 2010 and he doesn't work past 5pm. How convenient!
The "executive rep" told me that the reason why I am not getting my part is that after 30 days, it is impossible to get a free replacement. Are you kidding me? The unit is covered for one year, including the remote! Last phone call today, January 12th 2010, I was told by another "executive rep" that they are shipping it tomorrow and I will receive an email. We will see what happens! Bottom line, I talked to 14 people and still have gotten nowhere! I am waiting to see what Better Business does! As far as Samsung goes, do not buy Samsung! Even if you are given it for free! Take a look at their warranties on most of their home electronics! 90 days and some one year! Buy Sony or Marantz! They offer great customer service and excellent warranties!
Reviewed Jan. 12, 2010
This is the second time and second Samsung TV model#LN32A330J7DXZA MSN#AK243CDQ740596V that has broken a few months apart and they are giving me the serious runaround. It first broke on 8-12-09 because it would not power on and repaired on 8-26-09. On 12-14-09, the TV has no sound & black screen. On 12-14-09, I called Samsung at 800-726-7864 at 8:09 am. I spoke with Kathy. Samsung could no longer help me with my TV and refused to transfer call to supervisor.
On 12/14, Rebecca ext. xxxx who set me up with repair service with AT&T Connect tech & extended the warranty until end of the month. AT&T tech Tigren ** came out Monday, explained parts Samsung sent were defective and they had to re-ship parts. On 12/22, AT&T tech scheduled to come and fix TV. AT&T tech never came and could not be located by the company who called him several times. Tigren had the parts and the notes regarding the TV issues. AT&T Connect tech nor Samsung could contact the tech and had no clue what repair issues Tigren discovered.
I called AT&T tech about eight times (Darren at 2:25pm, Dustin, Jennifer **, Anna ** at 12:30pm, Mark, David **) regarding the missing tech. I spoke with Samsung rep, Ashley, at 1 pm and she refused to transfer to supervisor stating that the missing parts and tech was not an issue for a supervisor. I spoke with Toi of Samsung who tried to schedule incompetent AT&T tech again. I spoke with Jasmine of Samsung, set up service with SmartHelp new company. Samsung sends Tigren again who could not fix the TV again.
On 12/23, Rosie of Samsung calls SmartHelp and they give her part needed info. She refused to check status of parts for me. On 12/26 at 5pm, SmartHelp sends tech who says I need T-Con or panel board and other parts Tigren took are no longer available. Now Samsung will not call me back for service. On 12/29, Timothy of ECS hung up on me, Julius of ECS 800-522-7341. I received a part on 12/29. I called on 12/30 and according to Rebecca of ECS, I have to wait 3-5 days for a call back on this issue.
On 1/12/10, the tech arrives again today for the fifth time to let me know again that the part shipped (main board) is not what's needed. My system needs a panel replacement which I was told several times was ordered. Come to find out the panel board is not available with no ETA. I called Samsung and spoke with Mary at 1:48pm who initially tries to give me the runaround about bill of sales they already have on file. Then she tells me they will exchange the TV but my model size 32 inches is not in stock. I would have to pay a $294 upgrade fee. I don't have money for a replacement nor do I trust Samsung and I would never purchase any item from them again!
She then tells me I have to wait 14 days for the warehouse to call me and let me know when my model size will be available. They want me to wait 14 days after already waiting one month without a TV for a phone call from the warehouse on when my model size might be available. This is absurd! I cannot believe such a large company give consumers the runaround like this. I paid my money in good faith for a TV to function properly. In the end, I'm left a lemon waiting on a phone call.
Reviewed Jan. 12, 2010
My 40" Samsung LCD flat screen clicks several times before coming on and then it has vertical stripes and so you shut it off and it comes back full of dots so you shut it off again and then you have a pictures. But now we can't get it to come on at all so I guess it's off to the repair shop. I have no extended warranty. It's only two years old. I bought it from fry's online and missed the warranty button, then I could go back and buy it and the fry's store said they could sell me a warranty because I bought it online!
Reviewed Jan. 11, 2010
I received my 27” Samsung TV as a Christmas gift in December of 2007. Right away, I noticed that it would take a few seconds to come on. Within a year, it went out and had to have a repairman come out and fix it. It was still under warranty. As of lately, we would go to turn it on and it wouldn't come on and a few times while watching TV, it would go out.
Tonight, I think it bit the bullet. I came home to watch it and it came on, after making a noise and a few seconds, then it just went out. I tried it again, the same thing. So I got on the Internet and found this site and after reading a few of the complaints, I realized what was going on. The TV will not come on at all. I am truly upset about this. I can't believe that if all these customers are having the same problem that something wouldn't be done through Samsung. A TV is a pretty big personal purchase money wise and for a TV that is hundreds to thousands of dollars to only last a couple of years, that is ridiculous and unacceptable. I now will have to purchase a new TV and after reading this site, it will not be a Samsung! I will tell everyone I know! I am a single mom and it is hard to purchase big ticked items. This TV was a gift. I do work full time but a new TV is not in the budget. It will have to be a tax check purchase, which I am not planning on spending.
Reviewed Jan. 11, 2010
On March 30, 2006, I bought a Samsung DLP television model HL-R5667W, S/N 810W3CEA100062E at Rex Appliance Store in Janesville for $2,199.99. At the time, Samsung was highly recommended as the leader in DLP technology and quality. Since the purchase, I was very pleased with the quality and performance of the television.
Unfortunately, the product has not performed well recently because the signal from all the various inputs now shows green squares in a distorted non-viewable state. The signal from the antenna coaxial input for over air HD broadcasts channels shows the same distorted television picture as described above. I am disappointed because product is just under four years old and is not functioning. A repair company stated the problem is in a main circuit board (part # BP94-02084A). The part cost approximately $270 and is not available. The labor to complete the repair is $130.
To resolve the problem, I would appreciate the company to provide/ship the needed part at no cost. I also would like the cost of labor to be paid by their company. I feel that a Samsung television set that cost $2,199.99 should last longer than four years. If the product doesn't, then I cannot envision replacing my television with a Samsung product.
The corporate policy states: "At Samsung, we follow a simple business philosophy: to devote our talent and technology to creating superior products and services that contribute to a better global society."
I look forward to their reply and a resolution to my problem and will wait until January 21, 2010, before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at the e-mail address or phone number below.
So after I talked to Samsung case management agent 30, Samsung does not care about the *** electronics they sell to consumers. My suggestions is for everyone to write a letter to the president of Samsung USA and tell him Samsung to change their name to Samsung Iraq, Samsung N.Korea but please, drop USA from it.
Reviewed Jan. 11, 2010
I have purchased Samsung TV in the 3rd of August 2008. From yesterday onwards sound is not coming, only picture is coming. Please send your technician at the earliest. Thanks and regards.
Reviewed Jan. 10, 2010
Samsung TV 40" LCD (model T4061F) 2 years old has the same issue as many other Samsung TVs. It would not come on right away. It makes clicking noises and each day takes longer to power on. When it does power up the picture is just vertical colored lines. Power down/up again and a picture appears. I will never buy any Samsung product again and will make it a life long mission to steer anyone who will listen away from Samsung. I paid $1400.00 for this piece of junk. I suspect it is an issue with leaky capacitors as shown on the YouTube video. Samsung should do the honorable thing and issue a recall to have them repaired at their expense. The TV will not power down now unless it is unplugged and the picture no longer appears. It just clicks. $1400.00 for only 2 years of use. There should be a class action law suit. This problem seems to be widespread across several models. Fire hazard, anyone?
Reviewed Jan. 10, 2010
After having a problem with my LN-T4071F LCD TV I decided to look for recalls on it. When turning on, it clicks twice with no picture. After a few minutes, it finally comes on. Your website said it was in need of repairs which were going to cost 1/3 the price of what I paid for it new. I paid over $1800.00 for these TV 1 1/2 yrs ago at Circuit City. I also had a similar problem with an older model Samsung HD flat screen which cost me over $150.00 in repairs.
After searching the internet and The Better Business Bureau, I came across so many sites with so many Samsung customers with the same types of issues, but no recalls. They have sworn off any further purchases of Samsung products. I will more than likely join their protests as well. Here is just one example of a website warning any prospective buyers of Samsung products to stay away from a disastrous waste of money. Just this one website includes 18 pages of tens of thousands of very unhappy and lost customers of Samsung products. It would be nice to see some recalls issued! There are so many other TV manufactures on the market now with much more of a solid quality reputation. When Samsung goes out of business, maybe their employees can find employment at one of them.
Reviewed Jan. 9, 2010
We purchased a 61" LCD HDMI 1080p Samsung TV ($2,998.00) from Sears in November 2006. June 2009 (2 1/2 years later) TV started shutting off on its own. We would turn it on and it would turn off again. I would turn it back on; it would make a whistling sound, then you would here clicks, flash, more clicks and then the sound when TV shuts off. We called Samsung; of course warranty expired. We were told to contact local TV repair for Samsung. We did. We paid $80.00 to have the guy look at it only to tell us 4 days later that there is nothing wrong with the TV but that we had over 30,000 hours of TV time on the set. Are you kidding me? 30,000 hours?
First, there is not that much TV watching and in 2 years we would have had to be watching TV 24/7. He said we need to change 2 different bulbs, $600-$700 a piece. We said no thanks. We brought the TV home, and left it unplugged because we didn’t quite had it repaired. We decided after couple weeks to turn it on and nothing seemed to be wrong--no shutting off, no noise, no problem. Then 5 months later the TV started looking dark and then it was so black we couldn’t tell what the heck we were watching. We called the repair man. He said to change the bulb--something we can do ourselves and it was very easy. So we did that and paid $120.00 for the part.
We installed it ourselves. Picture was bright and was very nice. It looks like new. 3 weeks later (yesterday) we are watching a movie when it shut off. We turned it on only for it to start the whistling and shut off again. We gave up watching TV for the night. This morning it won’t even give us a chance to see it come on, it powers on and powers off in one shot! I can’t believe we have a $3,000 TV and in 2 1/2 years is all we got out of it! We called Samsung; they just say we have to call our own repairman.
Reviewed Jan. 9, 2010
I bought my 1500.00 clicking machine in Jan 08 (from good ole Circuit City). Before the first year the "No input" screens blocked the view for 20 minutes after turning it on. They had a guy come out and fix it. Then the clicking started a year and a half later. It was only clicking on and off for five minutes or so, now it does it for thirty minutes. I now leave the TV on 24-7 in fear it will never turn on again. Of course Samsung told me they can't help. When I told them I would by another company's TV next time, they did not care. When I receive my substantial income tax refund I will be replacing this garbage with a better product.
Reviewed Jan. 9, 2010
Same clicking problem as everyone else.
Reviewed Jan. 9, 2010
In a little over 2 years, after paying the now defunct Circuit City Store chain $2,800 for a 46"Samsung LCD flat screen HDTV model # LNT4661FX/XAA, I am now left with an average 20 to 30 minute on and off clicking monster with dispersed white pink and colored drag lines all over the screen when it finally turns on. It is appallingly outrageous when you consider the fact that I still own a 25 year old Sony and a 20 year old 46" projection Hitachi, which still work beautifully. I don't like being ripped off by Samsung and told by some voice on a phone representing a company, whose blatant disregard for the consumer, that there is nothing they can do for me.
Reviewed Jan. 8, 2010
I purchased a Samsung television model LNT32424X/XAA at Circuit City on April 29, 2008. In September, the television began to turn off sporadically then would not turn back on or would respond slowly. On September 22, First Choice, the local Samsung repair service, came out and replaced the power supply. The TV worked for a few days then went out completely.
On October 2, First Choice returned and replaced the main power circuit board again. The television worked until December 31, 2009, when it just shut down. First Choice came out again and told me that the main power supply had failed and that the repair would cost more than $200. They charged me a $55 service charge, because the television is now out of warranty. The problem is a recurring problem with the main power supply. I think Samsung has a reliability problem with the power supply. They should replace it with one that is reliable without charge to me.
Reviewed Jan. 8, 2010
I purchased TV a little over a year ago. This TV is now making clicking sounds. Turns out the issue is widespread, the capacitors are not the correct size. Samsung has corrected the problem for 50 people back in August, but has since stopped offering assistance. This TV cost $1,400 and will cost about $400-$600 to correct this issue. Samsung is well aware of this prior to the expiration of my warranty.
Reviewed Jan. 8, 2010
I bought this $2500.00 TV in March of 2008. It started having problems 6 months past the one year warranty. It cycles for several minutes before it comes on and sometimes the pixels are showing up not working on the screen. The cost of replacement is $2500 and the cost of shipping and repair is $800.
Reviewed Jan. 8, 2010
Please never buy a Samsung television and tell as many people as possible. I have the same clicking complaint as is posted all over the web, and they will do nothing to stand by their product. Clearly, their customer service representatives are at the end with dealing with this problem, because they are incredibly unhelpful and try to put you on hold as long as possible, so hopefully you will just go away. Please don't buy Samsung!
Reviewed Jan. 8, 2010
I bought a Samsung LNT4053HX/XAA in August 2007. The warranty ended in August 2009. Now in January 2010, the TV started turning itself on and off continuously with no picture. Samsung referred me to their repair shop. I don't see why anyone after 2 years should pay to repair a TV that cost $1,200. These companies are taking advantage of their consumers. This is abuse. I will never buy another Samsung again.
Reviewed Jan. 7, 2010
On January 6th 2010, I filed consumer affairs report in reference to Samsung TV 46" 1080P LCD HDTV Series 6-650 purchased with Best Buy Augusta, GA. I contacted Samsung Executive Customers Relations on January 7th and spoke with their employee, Courtney ** in reference to claim number ** and giving the same information as I stated in my consumer affairs report of January 6th.
I purchased a 46" LCD HDTV that worked for three months; due to my out-of-state travel, it was not reported to Samsung until November 24th 2010. It was still in their repair shop which I felt was unacceptable and requested a full refund of $1,549.99 plus Georgia sales tax. Courtney informed me that my TV was not being shown as in for repair and she had to investigate while I was placed on hold. Courtney returned verifying that my TV was still in for repair the following had already been replaced: T-Conboard, Power Supply problem still was not found and a panel was on order. I stated that I did not feel comfortable with this TV even after the repairs as I had found from the Consumer Affairs online that these TV sets all have the same problem plus others and it does not last. Courtney stated that I would have a new rebuilt TV once panel was in place. I stated that I wanted a full refund and not a Samsung TV.
Courtney stated Samsung's policy was first to repair and if unrepairable, an exchange with another Samsung TV would be made but without a new warranty. I would get 90-days or the time left on my original warranty whichever was longer. And, when I questioned her what was I to do when the exchanged TV had issues and the 90-day warranty was out, she stated that they had some options available. I requested more details on the available options and she would not discuss with me stating that it was a case by case situation.
I stated once again that this was unacceptable. I did not want the repaired TV and I did not want a second Samsung TV with a limited warranty after reviewing their track record. I simply wanted my money back so I could purchase another 46" LCD HDTV of a different brand. Courtney said that this was not an option. I requested to speak with Courtney's manager and she stated she was in the highest position available for me to speak with.
If a class-action suit is filed, I want to be contacted.
Reviewed Jan. 7, 2010
On August 11, 2008, me and my wife bought our 1st big screen, a 50” Rear Projection DLP TV model #HL5UA650C1FXZA, Version #PKO1. After a short sixteen months, we we're going on to bulb/lamp number four. It will be no surprise to many who have researched Samsung that they want nothing to do with it, simply because the year warranty expired, even though the service man they hired in the first place to replace the bulbs/lamps agrees that there is a bigger problem causing the bulb/lamp to blow.
We also purchased a service contract through a company that calls itself Service Net for $229.00 that would last us three years from the time Samsung's ran out. But to my surprise, they will not cover this issue either, saying are contract doesn't cover this issue and have been nothing but unpleasant and unhelpful in every way. One woman actually started hollering at me for raising my voice at her. I sure wish I would have read this website before I purchased Samsung, probably would have been better off buying a Vizio.
We have left the company that we bought this TV through out only temporary because they are apparently trying to work something out on their end to help us but I highly doubt that will happen and at that point I will come back and release their name as well. I read comments about lawsuits and such, if that is really happening and I can get involved, please someone contact me via email. In the end it makes me sick to my stomach staring at this TV and the money we wasted. Bye bye $1,500. Please don't buy Samsung, I know I never will again.
Reviewed Jan. 7, 2010
Same shut on - off problem and clicking noise on Samsung TV ln52a650. Technicians have been out twice and repaired with faulty parts but problem still exists. I want them to take care of the problem. There is enough evidence to bring a class action lawsuit. I have paid a lot of money for this TV and experienced missed work and stress due to faulty product.
Reviewed Jan. 7, 2010
I bought a Samsung LN-T4053H LCD TV in June of 2007. It worked find until about 3 months ago when it started the infamous popping sound when trying to turn on and it takes 2 to 3 minutes to come on. I had my Home Theater guy look at it and he said the TV was going out. Since it's out of warranty, I know I'm screwed. After reading all the problems with Samsung, this will be the last product I buy from them. I even did all my research on Consumer Best Buys to find out what the best TV was, and this was in the top rating. How are they getting away with this issue without any consequences?
Reviewed Jan. 7, 2010
I bought a LN-T4069F Flat screen LCD TV on February 2008 in December 2009 the TV started clicking continuously more than ten times before it would come on. Now, it won't even come on. Just like everyone here, I called Samsung and they told me the same thing. It's out of warranty but we can send you a service man at your expense. This really [is bad]. I paid 1500.00 for only two years of use. I too will never buy Samsung. I also made a complaint with the Federal Trade Commission, consumer protection agency. Everyone should do the same.
Reviewed Jan. 6, 2010
Well, you heard one, you heard them all. I purchased my Samsung Lnt4665f model TV in May, 2008. As of May, 2009, I have been getting a clicking noise anywhere from 2 minutes to a now astounding 15 minutes before it powers on. Like many other customers, Samsung told me any repairs are out of our pocket. They will not stand behind their, sorry to say, garbage products. Please, somebody help us. This TV cost me $1500 on sale. It's only a matter of days before it stops turning on altogether.
Samsung TV Company Information
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- 1938
- Country:
- Korea South
- Website:
- www.samsung.com