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Samsung TV Reviews

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About Samsung TV

Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.

Visit www.samsung.com/us
Pros
  • High-quality picture and sound
  • User-friendly interface
  • Good customer support response
Cons
  • Frequent power issues reported
  • High repair costs after warranty

Samsung TV Reviews

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    Page 22 Reviews 2930 - 3080

    Reviewed Aug. 15, 2011

    On January 13, 2011, we purchased a 50" Samsung Plasma TV from Best Buy. On August 2, 2011, a red line running from top to bottom and about 6" from the side appeared. We called Best Buy, who told us to call Samsung.

    We called Samsung and talked with Lashandra, who knew immediately what we were talking about – the panel. She contacted a repairman and he came out and when the part came in, repaired the TV.

    The trouble is that we did not take out the Best Buy extended warranty due to the fact that the salesman said this particular type of plasma did not get hot. Our other TV's have never had any problems whatsoever and they are 8 to 10 years old.

    We never dreamed that one would go out in less than 6 months. Now, they are saying that there is no warranty available or after the standard warranty runs. Had we known this TV would have gone out in 6 months, we would have bought something else. The TV repairman that came out said this is normal for this Samsung. That the majority of complaints they have is with the panel on the TV.

    We are senior citizens on a fixed income. My husband this year has had two surgeries (thyroid cancer and prostate cancer) and I am under treatment for a liver transplant. We cannot afford to service this TV every six months nor afford the monthly warranty, both of which are very costly. Considering the fact that the TV is 6 months old, I feel that they should either offer us an extended warranty at no cost or replace the TV.

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    Reviewed Aug. 15, 2011

    I have a Samsung DLP TV that has numerous white pixels on the screen. I contacted Samsung support and initially advised that it is a widespread problem and would be repaired. I was asked for my model number and then advised that this model would not be covered.

    In searching, I determined this is common with the TV DLP sets. I then sent an email to Samsung and was asked for additional information. Samsung sent an email stating they would be in contact with me within 48 hours.

    I have never been contacted and when I reached them by telephone again, I was advised that this is not a repair that is going to be covered on this model. I think a TV costing almost $2,000 should last more than three years. And this repair should be covered due to the number of complaints about the same issue. Samsung has very poor customer service.

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    Reviewed Aug. 15, 2011

    My son-in-law purchased a 52" Samsung 1080P 4HDMI for us in 1/10. It is costing $375 plus tax to fix as the power board has to be replaced. This TV was rarely ever used, as we were gone a lot. And it would not even turn on, as some other people have indicated, or would just shut itself off.

    This TV cost $1,100 and, by the complaints of others, they knew this was a problem. I will never buy Samsung again. Why did the old TVs work for 15-20 years, and these cost a fortune and don't work?

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    Reviewed Aug. 14, 2011

    Mine is a Samsung TV 32 in Model LN32A450C1DXZA. I purchased it for $800 dollars. And 3 years later, vertical lines appeared and the top half is all white and blurry. It is so sad that a TV at that cost does not last more than 3 yrs. Samsung should be ashamed. I will be buying a Sony now!

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    Reviewed Aug. 14, 2011

    My experience with Samsung is poor. My 42" LED TV (LN-T4661) turns itself off while watching. This is a known product defect. And Samsung will not help you.

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    Reviewed Aug. 13, 2011

    I purchased a DLP television 4 years ago for $2600.00. It will not turn on and it starts then turns itself off. What happened to the company pride in the products that they build and sell? I've read similar reports of same problem and it cost $1000.00 plus the repair. Shame on you Samsung! I will not be buying any more of your products!

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    Reviewed Aug. 13, 2011

    Samsung DLP 52 inch TV (model LN52A650A1F; 3 years old) will not turn on and continues to click. Like all the other numerous complaints that I have read, it is the capacitor problem. I know because I removed the back and looked at the motherboard; three of the capacitors were bad. I dished out 1400.00 dollars for this TV and Samsung will not compensate due to being what they called, out of warranty (over two years old).

    This is unacceptable especially with all the complaints that I have read about pertaining to the same problem. A TV should last longer than 2 years. Samsung, which I thought was a reputable company, does not care about its customers once they spend their hard earned money on their product. I will not buy another TV from them. They need to take responsibility for their products and held accountable. When I contacted Samsung (problem number **), they gave the same excuse about the warranty.

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    Reviewed Aug. 12, 2011

    I bought one LCD TV and two Samsung Plasma TVs. It's only been 7 months and my 50'' does not work. I bought these TVs for my tavern and a big part of my business is my TVs. I keep getting the runaround about fixing the problem. My customers and I where watching TV when we saw a flash of color, some wired noise and then it shut down. I called American a week later and they came to look at the TV. They found a crack at the bottom of the TV. I told them the TV hangs on the wall and I don't see how we could have cracked it.

    The repairman stated that he has seen this time and time again with Samsung; that the panel on the plasma TVs are so thin that these things just happen. He said call Samsung and they should help me. Wow, nothing but problems with Samsung. After numerous calls, someone finally came out; took a look at the crack and said I damaged it and it wont be covered. Ha! Crazy since it was just hanging there on the wall. Not one person was near the TV. Maybe we can do this with our mind. Well, here I sit a TV only 7 months old and out hundreds of dollars. I will never, never, never buy another Samsung product again.

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    Reviewed Aug. 12, 2011

    I bought my 46" LCD TV in 2008 and had the TV shut on/off all the time. Because it happened within the 2-year warranty, Samsung replaced the motherboard on it. Now, the contrast is out on over half the left side of the screen. Samsung said they wouldn't fix it and to find a repairman. The repairman said it's going to be about 1000.00. This TV cost me almost 3000.00 from Sears.

    I'm not happy with Samsung. By the way, my old tube TVs that are about 15 years old are still up and running perfectly even after dropping one of them when we moved it. I'm not happy with Samsung!

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    Reviewed Aug. 12, 2011

    I bought a 50-inch plasma TV from Best Buy and was completely assured that it was under warranty and covered for literally just about anything. After having my flat screen for not even 2 months, the first crack appeared. I called and after being given the runaround 30 times over, I am told that it is physical damage and there is nothing they will do for me. After my urging that there is no possible way it is physical damage, I was still told the same thing.

    Finally, I just gave up; being that the crack wasn't that noticeable and it hadn't really affected the picture. Now about 6 months later, I came home and turned on my TV to find out it will not turn on at all. Upon closer inspection, I found that 2 more huge cracks have appeared on the screen. Again, I called and insisted that there is no possibility of physical damage being that I was not even home when this occurred. Yet again, I am told the same runaround. I am a single mom, student and splurged getting myself one nice thing for once with my tax return. Now I feel as if 2,000 was just flushed down the drain to no fault of my own. I cannot possibly afford a new TV and will never deal with Best Buy or Samsung again.

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    Reviewed Aug. 11, 2011

    This is the third time my TV got non-operational. My set was repaired on 3rd of July 2011 and again the TV was repaired on 24th July 2011. Again today, 11 August 2011, my TV is non-op and the same problem exists. I can't understand what your technician are doing whether they are playing with TV or passing on my TV set.

    Please be notified that it is more than enough to check my tolerance and patience. Further to this, if my set is not repaired within three days of this mail, I will not hesitate to sue against Samsung company.

    After repair, your company has to take the guarantee that the same problem will not exist. If it does, then it is your sole responsibility to repair the same in future.

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    Reviewed Aug. 11, 2011

    My 52" plasma turned itself on in the middle of the night two nights ago. Tonight, it shut itself off and won't turn back on. There's no power to unit as standby light is not lit. Breaker and outlets are working fine.

    I contacted technical support online and they gave me a link that stated "power supply problem- contact service technician".

    This television was highly rated at time of purchase (2008) and I was unaware of any power issues at time of purchase. Now I read that this is a known issue, likely the capacitor. Samsung should be replacing these obviously faulty parts for free or issue a recall of said parts.

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    Reviewed Aug. 11, 2011

    I have a 2006 Samsung 40" LCD TV with a bad TCON board. I was told by the Geek Squad that my TV required an SP01 board but Samsung sent an SP02 board that did not fit in the board slot.

    The Geek Squad called Samsung and was told the TV was unrepairable because Samsung no longer provides the SP01 board. They could send out a display with the TCON board attached but it would cost more than a new TV. I called Samsung's customer number and was told the TV's one year warranty had expired and there was nothing they could do.

    I was not interested in the warranty, I wanted to purchase a TCON board repair part. I was told Samsung no longer supports that part and model. After repeated complaints, Samsung called and said they had a repair service that would come to my home and assess the TV and if unrepairable due to the SP01 TCON board, they would give me an adjustment. The repair service called twice and said the board wasn't available and never came out.

    I was offered a $400 TV for $500 (my out of pocket) or they would give me a cash adjustment based on a 20% per year of age. Since my TV was five years old, they offered me zip!

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    Reviewed Aug. 10, 2011

    I've had my 40 inches Samsung LCD for three years (model LN-T4061). When I turned it on the picture is unstable for about 20 minutes, and then the picture clears up. I took it to be repaired; I was told that the T-con board was bad, so I had it repaired. When I got it home, it was doing the same thing. I will take it back, but it seems that everyone has problems with the boards. Maybe we should all consider a class action. I was also told that my TV was running very hot.

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    Reviewed Aug. 9, 2011

    Purchased a 55" LED Samsung series 8000. TV is 2 years old. Base exploded 8/8. COntacted Samsung and waiting for the results. Looks like many have had this issue. Hope I an not %^$&^$

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    Reviewed Aug. 9, 2011

    I am a regular buyer of Samsung products and I have six various product of Samsung. Recently, I purchased a 32" Full HD LCD TV of Samsung but the crew of service center installed the TV at a place which is not my choice. When I made contact to the service center and requested them to reinstall it they told me that re-installation will have charge. When I tried to convey the fact, the owner of the service center insulted me over telephone by replying that 'we do not do social work'.

    Place of service centre was in Dibrugarh, Dist. in Dibrugarh, State - Assam and the name of the owner of the service center is Rittik.

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    Reviewed Aug. 8, 2011

    We bought a 42 inch Samsung TV less than 2 years ago and yesterday it won't turn on anymore. Just called Samsung and they said that their 2008 models had problems with capacitators but their 2009 models are not covered or part of the problem! All I know is, our tv should work more than 2 years. They told me to contact a service center to get it repaired. I will never buy another Samsung TV again and will warn everyone I know of the problem!!! I've never had such an expensive product just quit on me. It's just unheard of.

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    Reviewed Aug. 8, 2011

    ln46a550p3fxza TV failure. Samsung knows they have substandard boards in their products. I believe this because Samsung replaced the capacitor board free of charge (one capacitor on board was bad). The authorized technician explained that when capacitors blow, they can damage the microproccesser on the main board.

    I am unable to readily obtain parts even from the parts dealer that Samsung provided me with. From part dealers online, the main board is on back order on every company that I could find online. Authorized repair shop, 100 plus miles away, can obtain a new main board in about a week to ten days and will install it for around $337 but they're not sure if it will fix the problem. The new capacitor board they installed could be faulty. Online price for new main board is $85 plus shipping.

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    Reviewed Aug. 7, 2011

    I bought a 52" Samsung TV about 3 or 4 years ago and today it started having one of the problems I read about in the complaints. The TV is not turning on, instead it is producing a continuous clicking sound. It sounds like it isn't worth getting repaired and of course, I will not buy a Samsung product again. I thought Samsung was a reputable company, but I guess not.

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    Reviewed Aug. 7, 2011

    My Samsung LCD TV which I bought in Jan 2009 for $1200 suddenly developed multiple horizontal lines a few months ago. This problem seems to be common among samsung tvs and Samsung appears to be of no assistance in this matter. A local repair guy said the motherboard needs replacing, the cost of which is greater than a new tv. I am seriously considering getting a class action lawsuit started against samsung. I'd be interested to hear from an attorney.

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    Reviewed Aug. 7, 2011

    about two yrs. ago I purchased a samsung 61inch serial # 832t3ckp703266t and about 2 months ago I noticed white dots on the screen and popping and cracking noises coming from the tv so I called Samsung to inquire about it and all they would tell me is that it was not in warranty and I would have to get it repaired. You would think that a tv thats cost around 2000 dollars would last longer than two yrs. Before I purchased the samsung I also purchased a 42inch insignia a year earlier for around 800 dollars and it has never given me any problems to this date. Samsung you are a sorry company and you need to fix these problems and stop stealing from the consumers!!

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    Reviewed Aug. 7, 2011

    We purchased a Samsung 52" LCD TV and was very pleased until recently when several white spots started appearing all over the screen. We saved money to purchase what we thought was a great TV. We are very disappointed in the quality. We cannot afford to purchase another TV nor pay high repair costs. We feel we have been mislead by Samsung with the poor quality of the product. We need some help.

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    Reviewed Aug. 6, 2011

    I purchased a 52" Samsung LCD TV in January of 2008 model # LNT5271FX/XAA for $3,000. After 2 years, the TV began taking longer and longer before finally working. After a few days, it would not come on at all. I called 1-800- SAMSUNG and they sent a technician to my home and replaced several capacitors free of charge.

    All was well until last week. The TV began clicking on and off rapidly and would only stop when it was unplugged. I shudder to think what this will cost to repair because the warranty has expired. After reading a lot of the complaints about Samsung TVs just like mine, it seems apparent that there is a serious quality problem with these televisions that needs to be addressed and resolved. I expected much longer trouble and free service for what I paid. Samsung, never again.

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    Reviewed Aug. 6, 2011

    I bought a Samsung LN46B650 LCD TV on August of 2009. Now, it has horizontal lines from top to bottom of the screen on all inputs.

    Samsung says it is out of warranty and I am out of luck! Samsung should fix this.

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    Reviewed Aug. 5, 2011

    Why, after I send my TV for warranty and finding out there's a known capacitor problem, don't I get all the parts back I sent to Samsung? The base and wall mount are gone. They were not returned with the repaired TV. Why would I care? It's only a support piece and they aren't worth much. Well… It's because I can't watch the TV!

    I don't know if works without leaning it against a wall. No base to hold it up! No wall support! They were there when I sent it with the TV. And, I can provide proof! I spent 10 to 15 minutes discussing how the supports would fit in the shipping box with the UPS person that packed it. She will remember.

    A simple thing, but someone dropped the ball and now I'm very unhappy to have to deal with this. Why would I complain about a base? Why wouldn't I just set it up and see that it worked after being fixed? But no, I can't do with just leaning it against the wall. Why would I care otherwise getting a TV warrantied? Why would I be here now typing this?

    Now I'm wondering if I should go out on the web and spread this news. Capacitor problems and the repair department can't get it right. I found out after the fact that it was referred to as akin to the Toyota problem. But I guess TV don't crash and hurt people. If it doesn't get fixed and I'm stuck without a base or wall support, the money won't matter but I will consider it as matter of principle.

    I will never buy Samsung again if this isn't remedied. And they’re trying to stick me with a base support/wall part? Why?

    I wonder how many messages I can leave on Twitter, Facebook and other websites before I get tired of being screwed over by Samsung. I think I could cost Samsung hundreds of sales, if not thousands, more. The internet is a wide open space.

    I copied and pasted this to notepad so I don't have to retype it. What, dozens of times, more. I will not be happy till I get my parts back!

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    Reviewed Aug. 4, 2011

    In 2008, I purchased a ln46a650 from Best Buy. July of this year I noticed that the tv would take a long time to turn on, then it took 10 or so minutes.Finally, it just never came on.

    I did my research and I found out that it was most likely the compacters. Called up Samsung, they gave me a number and told me that this company would come to my house and fix it. They never called, or should I say they called to late, because I was back on the phone with Samsung who gave me another repair outfit. Called them and they said that they would be out on Monday, couldn't wait that long. I asked them if I could bring it to them, and they said yes. Today I was called to pick it up. The problem I found out was that all four compacters on the power supply had gone bad. Furthemore, in talking with the repairman, I was told that the problem with the compacters that Samsung used in the past was where they had them stored.

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    Reviewed Aug. 4, 2011

    I purchased a Samsung Model # LN-T2632HX/XAA in fall of 2007. I used this TV for 4 months. Then, the TV was stored for 15 months. I started using it again in March of 2009.

    Back around February of 2011, it would take about 30 min. to warm up before the picture would come on. Then over time, it took about 1 hour. Yesterday, it did not come on at all. Of course, it was just voice. Today, it took 3 hours.

    What a shame that your TVs only last a few years. I'll have to think twice before I buy another one of your products.

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    Reviewed Aug. 2, 2011

    We bought 46in Samsung HDTV in Dec. 08. Didn't last 2 yrs. before we had to sink $400 worth of repairs. 6 months later another $200. Our $1800 tv is now over $2400 and stopped working completely 6 months ago. Would come on for few minutes then picture would go out. How can this company come so highly rated with such poor quality product and no customer service satisfaction whatsoever? Please do not ever buy a Samsung.

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    Reviewed Aug. 1, 2011

    I purchased a 46" Samsung LCD TV in November 2006. I paid $2,300 for it and had no problems with it until yesterday. It started a clicking sound and it would not turn on. Finally it did, but after about two hours, it turned off on its own. I tried unplugging it and restarting it, but it only made the clicking sound and did not turn on.

    I wanted to try to fix it and was doing research on it when I started to read all the consumer complaints. It seems we are all having the same problem with the same product made by Samsung. It is very disappointing to hear that Samsung is not taking any responsibility for their defective products, especially when we all have paid top dollars for their products.

    I did my research before choosing to buy a Samsung and they were the highest rated at that time. I hope something gets done about it. As for me, Samsung will never have my business again.

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    Reviewed July 29, 2011

    Our 2 year old tv clicks 20+ times, sometimes for more than 10 minutes when we turn it on. The warranty time is over and the cost to fix is more that $300.

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    Reviewed July 29, 2011

    On December 26, 2008, I purchased a new Samsung 46" Series 5 HDTV from Circuit City in San Diego, CA, along with an extended warranty. Circuit City went bust, and so did my TV.

    About a week ago, my TV failed to turn on. I heard a clicking sound but it would not turn over. I am assuming it has something to do with the capacitors as every message board I've read includes symptoms exactly like mine.

    I called Samsung and was originally told my model was likely under warranty. Unfortunately, I received a call back from another representative who said I'd have to contact a professional service repair shop to fix it.

    I would rather spend a few bucks than a few hundred, all because of a defective product.

    If others are looking to do the same, please visit:

    http://techreport.com/forums/viewtopic.php?f=37&t=62360&start=780

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    Reviewed July 28, 2011

    A 52 inch LCD TV, less than 3 years old, started to turn itself off and on. Samsung said they would pay to have some capacitors replaced, if that was the problem.

    Surprise, surprise-- it wasn't. Their recommended repair service said it would cost $490 and change to replace the mother board.

    No more Samsung stuff for me. A TV I paid for $2000 should last more than three years.

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    Reviewed July 28, 2011

    I purchased a Brand new Samsung 40" T.V purchased in April 2009, from my local Best Buy Store in Green Bay, WI. Enjoyed the T.V.
    The television was only turned on after I would returned home from work. About 3 hrs a day this T.V was watched.
    Two weeks ago the Samsung T.V the pictured started to flash on and off, the sound continue to work.
    Took the Samsung in to a local T.V repair store, found out that it would cost me $300 to repair the Samsung.
    I had called Best Buy and they looked up when I purchased the T.V and they said sorry I hadn't taken out the extended warranty.

    I'm not a big believer in extended warranty.

    Did research on Samsung BN69-03486A-02 40LB530 LN40B530P7 1080P before purchasing the T.V had a great rating.
    Now I'm shopping and looking at Sanyo.
    The Samsung was my first 40" flat screen I ever own. I'm sadden to see that this only lasted me 2 years. This is why I'm shopping for a less expensive throw away T.V.
    At this point in time I would not be in a hurray to suggest to purchase a Samsung.

    Thank you for your time to read my issue on the disappointing Samsung Television that I had enjoyed every evening.

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    Reviewed July 27, 2011

    I purchased a 46-inch Samsung LED TV 3D Model 6600 Series 6 and I did not receive the 3D glasses. Please investigate and advise urgently.

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    Reviewed July 27, 2011

    I have a Samsung DLP TV Model# HL-T6756, which I purchased in December 2007 for $2499.99 from Costco. Several months ago, I noticed small white dots on the screen.

    I called Costco, who put me in touch with Samsung. They said I was out of warranty and must pay for any repair myself. I called the repair person and was advised that the visit would be $110 and only if I repaired the TV the $110 would be credited toward the price. I explained the issue I was having and was advised that it is probably a faulty chip and the cost of the chip is $249 and the labor would be $250.

    I called Samsung again and was informed that I should have purchased extended warranty and there was nothing they could do. The white dots are so bad they now cover the entire screen. Rather than invest another approximately $500 on the TV, I will purchase another one. Definitely not from Costco and definitely never another Samsung product.

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    Reviewed July 27, 2011

    Same old big screen LCD TV story.

    Hours on the phone with "executive customer service" resulted in their promise to refund half my money if I sent them the severed power cord and serial number label from the set. I complied; they didn't. I was sent to the bottom of the pecking order again.

    Never again.

    I've dealt with Koreans quite a bit and have been largely impressed. I have a feeling the 'screw the consumer' directive originates in the good old USA. It is far from the only consumer complaint I've had with American divisions of domestic or international companies.

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    Reviewed July 27, 2011

    We bought a Samsung 40" flat screen LCD television 01/08 and within a year and a half, it began to take quite a long time to turn on. Then we began having trouble with the picture, or the volume would be mute. The remedy would be to turn it back off and turn it back on again for normal use.

    This has continued and worsened so that it now can take up to five minutes for the set to turn on. Sometimes there is a clicking and popping sound as it comes on.

    We are counting down the days until it quits working altogether. I also own two Samsung computer displays. So far, no problems, other than the change of light intensity depending on the height at which you view from, which is totally annoying. Doubtful I'll purchase any Samsung product again.

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    Reviewed July 26, 2011

    My 42" Samsung LCD TV died after two years due the same "bad capacitors" problem. For more information, see the Samsung problem page on Facebook.

    https://www.**.

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    Reviewed July 26, 2011

    I purchased a 42 inch Samsung plasma TV 2 years and 3 months ago, and now I have vertical lines all across the screen. I called Samsung for help, and they said since it was out of warranty (warranty was for 2 years), and they would not do anything for me other than direct me to a Samsung certified TV repair center.

    I called the center and the technician told me it was most likely the panel that would need replacing-- which is more than the TV is worth today (approximately $600).

    I called Samsung back and told them this was unacceptable that a TV that I paid for $800 2 years ago, should not be something that I expected, and to throw away after such short use. They said they understood, but because it was out of warranty they would not help me.

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    Reviewed July 26, 2011

    I purchased a Samsung LCD TV exactly 4 yrs ago. I paid over $800 bucks for a TV model LN32A.Now, it will not power on.

    I see a copious amount of complaints regarding this same issue of TV’s made during a certain time frame. I contacted Samsung and was advised I had to ship the TV to them at my expense; they would replace the capacitors for free. I had to also provide a credit card; in case they find something else wrong with it, and they will bill the charges for repairs to my card.

    I don’t think so.

    I am not putting my credit card out there for anyone to use free rein. Just make a recall, and stand behind your product.

    When I go buy a new anything, I can bet you it will not have the Samsung or any sister names on it.

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    Reviewed July 25, 2011

    I purchased a Samsung Plasma 42" TV just over 4 years ago. I purchased an extended 4-year warranty as well. We are at 4 years and 2 months when the TV just shuts off and makes a clicking sound, as if it is trying to turn itself back on. This continued for 5 to 30 minutes and it will turn back on, usually. The only way to get the clicking to stop is to unplug it.

    I called Samsung and they said that they can't help me and that I can call one of their "preferred technicians" for repair. But the parts may cost too much and it may not be worth fixing and to possibly buy a new TV. Spending over $1,200.00 on a TV, would make you expect for it to last longer than 4 years.

    I am quite disgusted and certain that I will NEVER buy another Samsung product again!

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    Reviewed July 23, 2011

    I bought a Samsung 32 inch LCD TV (model number LN32D450) about a month ago. Not two weeks after using it, the display started malfunctioning. The screen display split into two shaky screens, with a dividing line horizontally across it. I contacted the department store that I purchased it from, only to be met with confusing unsatisfactory results. They only sold it to me, but they could and would not be responsible for the quality of the said item. They said I needed to contact Samsung to have it repaired or after Samsung’s evaluation of the situation, get a refund or exchange for another one.

    I called Samsung's repair service only to be met with the runaround, and a brief consolation that they would contact me shortly. I waited and waited, but after few days, they did not call me. Finally, on the 18th of July, a woman contacted me from their department saying they would send a service engineer to the house, and that the ONLY available date was five days later on the 23rd. Notably, it was Samsung who called me on the 18th, I had filed a report two weeks before that when the TV first became unusable.

    So, today the engineer came to the house and by this time I don’t want a repair, or any other "services" Samsung wants to offer. I just want a new TV. The product was defective the first month I got it. Who is to guarantee it will not break down after my warranty is over? He refused by saying, "There is a one month ONLY grace period in which to exchange for a brand new one; otherwise, after one month you must repair it." How absolutely ridiculous!I said, "This is a SCAM! Not only did your department time the callback to be AFTER the grace period, in no shape or form was I informed of this arbitrary GRACE PERIOD! Even if, it is one month after the sale date, I didn't receive or start using the TV until several days after. So, that one month time period very unfair and quite short. Plus, it took several days for Samsung to call me back, and how CONVENIENT that my sale date was the 15th, they waited until the grace period was over and called me back on the 18th!

    How dare Samsung make defective and flimsy products that they are aware will have a good chance of breaking down (or some other sort of defect) and enforce this bogus one month stipulation on the consume? The consumer has no rights in this matter. The consumer doesn't even have the right or option to return the product after it is proven defective. This is outright and blatant injustice. Through this experience, I have branded Samsung as a whole, a dishonest and disrespectful company, whose sly and underhanded way of operating is turning off honest consumers such as me.

    The engineer kept insisting, quite ironically, that Samsung LCD screens don’t break down. How laughable! They don’t break down? The proof is right in front of you Mr. Engineer. I have yet to see how they will handle this matter, but if they are not cooperative I have every conviction to start legal proceedings against Samsung. It’s about the principles of conducting business above all--shame on Samsung.

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    Reviewed July 22, 2011

    In June 2008, we purchased a 51 inches LCD Samsung TV from Best Buy. In May 2011, our TV started to not turn on, without several tries of pushing the on button. About a week after, it would not turn on at all, but would make the clicking sound like it was trying to turn on. I researched online and found out that others had the same problem. Samsung had repaired their televisions. So, I called Samsung. The customer service representative said that they would do a one-time repair for free. They too informed me that it was the capacitor that needed to be replaced, and they would put in the request to their service center here in Guam. Well, because of my location and the lack of urgency with anything on the island, I contacted the authorized service center myself. It has now been two months and my TV is still not fixed.

    Every time I call Samsung, I get the runaround. They cannot seem to help the service center here in Guam to get the spare part shipped. Samsung’s solution is to give me 40 percent of my purchasing price for the TV, that I purchased just three years ago for $2100. What a joke! A TV should last longer than three years without having all these issues. I did inform them that I will NEVER purchase another one of their products again, and would be filing complaints every where I can to warn others. I decided after another heated phone conversation with them that I would start researching more online. After reading all the other complaints, and even after people have had their TV's repaired, they soon have more problems. I am starting to think I need to cut my losses, take the money and invest in an LG or Sony. This is an outrage that so many have similar issues with Samsung TV's.

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    Reviewed July 21, 2011

    I have a 42 inch DLP Samsung TV purchased at the end of 2006 which over the last couple of years has gone through several layers of malfunction. First, the inputs for HDMI and Coax stopped receiving input, and then it began shutting off randomly. Now it shuts off constantly and will not stay on for any period of time. The result of this is a $2,000.00 television that hasn't even lasted five full years before it completely lost function.

    I am very disappointed in my purchase of a Samsung and even more so that I suggested to many of my friends and family that they should also buy a Samsung based on my initial appreciation of the product. From my online research on the problems of my television, it is likely to cost around $1,000.00 to get it fixed by a technician of Samsung. I refuse to pay half of what I paid for a product after five years of use when I could re-purchase the same product for much less than that brand new.

    I have televisions that were built-in the 90's and still work same as the day they were purchased, but now I have to make a decision whether or not to pay $1,000.00 to repair a recently purchased television, or buy a new one altogether.

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    Reviewed July 21, 2011

    I have purchased a Samsung LCD TV last month and it is not working properly.

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    Reviewed July 21, 2011

    On February 2009, I bought Samsung Plasma 46" TV. It was February 2011 when the screen went black on the left side and looked like fog on the screen. I contacted Samsung customer service and advised them of the problem. They told me that it wasn't under a warranty and that I would have to take it to a local repair.

    I spent $125 at a local repair to be told that this is a common problem with this model pn50a550s1fxza and the part would cost close to $300 and would be $175 to install. Samsung is junk!

    I bought a 50" Plasma Panasonic and I love it.

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    Reviewed July 20, 2011

    i bought a 61 inch dlp samsung a little more than three yrs ago from sams club jn dec. of 2010 i noticed that white pixels started to appear i called samsung they said there was nothing that they were going to do i then stated i would never buy another samsung product as they would not back them since then i now have hundreds of pixels i did research and found it was the dmd chip @ 300.00 thanks SAMSUNG.

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    Reviewed July 19, 2011

    On May 20th. I wrote you a complaint on Samsung Electric Co. I received 6 reports from you that you contacted Samsung informing them of the complaint I had filed.As of this date JULY 19,2011 THEY HAVE NOT been in touch with me and I would like to know if Samsung has received a RED RATING and if there is anything more I can do.

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    Reviewed July 16, 2011

    My LN52A550P3f experienced a power supply problem that caused verticle lines on right side of screen

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    Reviewed July 16, 2011

    We purchased a Samsung 42" plasma tv about 3 years ago. It had been working fine without any problems, until yesterday. It would turn on and then about 3 minutes later it would just shut off. It makes some static noise and turns back on again but does not stay on very long after that. In fear of blowing up my tv we have decided to unplug it and keep it off until we can talk to someone to find out what is going on. Any advise would be greatly helpful. It's summertime and the kids can not go a day without their tv.. Thanks.

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    Reviewed July 15, 2011

    I purchased a Samsung 29" diagonal LCD screen TV about 2 1/2 years ago and have not had any problems with it until yesterday. I turned it on and it turned itself off, then attempted to turn itself on again and turned off. I pushed the on button again and it stayed on until I went to sleep last night. This morning, I attempted to turn it on and it went on briefly then began going off and on until I got sick of hearing it so I unplugged it.

    I thought that Samsung was reputable. I'm going shopping tonight to get a quality TV.

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    Reviewed July 15, 2011

    I purchased a Samsung Series 7 750 LCD TV model LN52A750 approximately two years ago at Sam's Club. A couple of days ago, it won't turn on. Then it began to turn on and off all by itself, approximately every 10 seconds with no sound or picture. We had to disconnect the power to the TV for fear a fire might start or the TV being severely damaged by this out of control turning on and off on its own!

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    Reviewed July 13, 2011

    I purchased a 46" LCD TV, model# LNS4692DX/XXA, version# SP01 at a cost of $1,200 in January 2008. In July 2011, the image darkened on one side. I contacted Samsung requesting they review the circumstances and offer some sort of consolation toward a repair. They put me in touch with an "authorized service center" who wanted to charge me $175 per hour for labor plus the cost of parts. I found this to be absurd. I called my own repair center with reasonable rates and find that the filaments in the screen went bad; I'm told replacing the screen will be expensive. I was told most TVs today don't make it to 5 years. I came across this site and am amazed at the number of people experiencing what amounts to business fraud. With the technology we have today, electronic equipment should last longer than 3 years. Thirty years ago, a TV would last 10 years or more. Now, they are made to breakdown when the warranty expires and we are told, "Oh well, sorry. Want to buy a new one?" A new product warranty should be for 5 years. They are using parts they know will burn out and fail within a short period of time. This type of fraud must stop.

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    Reviewed July 11, 2011

    We purchased a 50” model on December 26,2009 and were pleased with the product so we purchased a 58” plasma on December 26,2010. Shortly, after purchasing the 58” TV we notice that occasionally, the pixels would go all funny and blurry. We thought it was antenna issues so we got back our 50” and connected it to the antenna but there were no problems. The problems only happened the 58” plasma and also occurred when we played a DVD.

    I contacted the 1300-362-603 number and was asked to work with the person on the line to reprogram the set. Unfortunately, this did not correct the problem and I was subsequently mailed out an USB with an updated program on it. I played the USB as directed and followed the directions but the problem remained.

    A technician then came out to assess and repair the unit. This was now mid-April. The technician played around for a while and said to make sure everything is okay he will replace the 'motherboard'. Unfortunately, he did not have one in his van, so someone will need to come out again. On Saturday April 30, a technician came out but after looking at the 58” TV he said that they had given him the incorrect replacement part and someone would need to come out yet again. This is where it really gets messy and confusing because we did not hear anything for a few weeks. On June 7,2011 I called and spoke to David who gave me the reference number and said someone would get back to me.

    My wife rang on June 10,2011 and spoke to Katherine who said the parts would be in here in 3 to 4 days and then they would contact us. On June 22, I spoke to Faby and asked what was happening and he said that according to their records the part had been changed and everything was okay. I informed Faby that this was totally incorrect and I was waiting from our contact on June 10, 2011.

    Then I spoke to Essen on June 24 and he said he would follow it up and get back to me. Nothing happened.

    Since then we have had numerous call to various people and on June 24, Vicky said that there were 2 job reports on the one item thus all the confusion. She arranged an inspection on July 1 to re-assess the TV and send the report directly to Samsung. To my horror I got a call on June 29,2011 saying they were outside my house ready to collect the TV. I said that no one was home and I was really fed up with this I took a day off on June 30 and met the technician. The technician came and to my surprise, and his, he was the same agent who had come out first in mid-April. He confirmed that nothing has been changed and the TV was still having the same problem.

    I rang on July 6 and spoke to Faby to see what was happening now as the technician reassessed the television. He said he would call me or someone else will within 24 hours. Nothing happened.

    I got a call from the Sydney office and they wanted to see if the television had been repaired satisfactorily. What repairs???

    On July 11 I rang and spoke to Tassa who read the report and put on hold again. Tassa came back and said that their report said that the television was working okay. I asked to speak to someone else and he put me on hold again. After being on hold for quite a while, I put the phone down and called again. This time, I spoke to Naseer. He check the reports and put me on hold for a while. He then came back and said that someone was already working on my file and they would call me back.

    At this point, I called the Sydney Office using the number I had recorded when Samsung had called me to check up on the repairs to my television. I was transferred to the complaint department then to the television department. After speaking to various people in Sydney and being on hold while they read the file notes and spoke to others, I was asked to wait again. A t this point I asked them to call me back as I had been on my mobile for over 20 minutes and was racking up high phone call cost. Can someone just come and replace my television or take it back as after 6 months and numerous calls I am really fed up and horrified by the way we have been treated. I paid my money in good faith, but my faith and trust were misplaced.

    Now to add insult to the situation, the Blu Ray DVD player that was on offer with this product has a faulty remote control. Yes, we have checked and replaced the batteries. Call me at : **

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    Reviewed July 8, 2011

    I have had the same issue as everyone else with the 52" Samsung Touch Color TV. The power supply board had to be replaced today. The technician said it is a known issue with this TV. Then why isn't Samsung doing something about it, instead of making everyone buy a new board, when they know this is an issue? Is anyone going to get an answer from them?

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    Reviewed July 5, 2011

    I bought a Samsung 32" LCD around August of 2008. Fast forward to June of 2011 (less than three years) and I, like many, have problems with being able to even turn the television unit on. It is a capacitor issue known to Samsung and they offered to replace it free of charge, but I had to pay shipping.

    So I paid $75 for packaging and shipping. Once there, they called to say it's not the capacitor but a cover. So they proceed to charge another $125 for repair. It sure sounds like a scam to me to milk more money out of my pocket. I now fear how long my 55" LED Samsung will last. It has momentary blinks in picture and is probably just a matter of time before its death. I will never buy another inferior Samsung product again!

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    Reviewed July 3, 2011

    First of all, I am very unhappy with the TV I bought from Currys. I purchased a 50-inch Samsung Plasma with model number:ps50b430p2wxxu on 25/09/09 for 699. Barely two years later, the screen is full of black dots all over. So I've done some research and found that this has happened to a lot of people. So I looked further and found that the European law states that any TV is guaranteed for six-year warranty due to not fit for purpose. I hope you can replace my TV without me having to go to solicitors to ask for further action.

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    Reviewed July 3, 2011

    I bought a 50-inch Samsung 3D Plasma TV on February 15, 2011. I had it about one week and the TV started shutting off by itself and the volume went up by itself. I took it to Sterling electronics repair that it took over a week. On 6/29/2011, I watched two movies off cable when picture went out but it had sound and the screen was cracked on the inside. I called out repair, they took pictures then the technician told me to send it to Samsung.

    Samsung said it must have been hit by something. Samsung wanted to charge me for a new screen.

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    Reviewed July 1, 2011

    I own a 52" Samsung LCD TV, which recently stopped working. I found that this was a common problem with the power supply. Because it's no longer under warranty, Samsung won't do anything to help.

    This was a top end TV, almost 2000 dollars. There has to be a recall of some kind. They need to be responsible.

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    Reviewed June 30, 2011

    I purchased a Samsung 52-inch LCD less than 3 years ago. All of a sudden, a solid green line, about 3 inches wide and vertically covered the screen, showed up when I turned it on. This is ridiculous to pay top dollar and it happened in less than 3 years. I called the company and they referred me to a repair service while saying they had never heard of this kind of problem. I saw complaints with the similar problem.

    Now, an estimated $2,000 TV is done. Samsung will get no more money from me. I have never had any brand of TV fail like this one. I contacted TV repair people and they said the panel is a common problem. I don't think I have ever had a TV that lasted less than 10 years. I had an over 50-inch Hitachi that lasted over a decade. The manufacturer should recall these TVs.

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    Reviewed June 29, 2011

    I have a Samsung 40" ln-t4061. Less than 3 years old, the TV clicks on and off. Now, it just does not go on. This is a common problem with various models of Samsung LCDs. They are ignoring the problem and it is very common (amazon.com). Why they are not held accountable for such a common problem? I should not have to pay $300 to fix a problem that they are aware of (bad capacitors). YouTube shows those with skills how to fix it, but beyond my knowledge. It’s sad that they are able to get away with fraud.

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    Reviewed June 29, 2011

    I was watching on my Samsung DLP television and a large amount of foul smelling smoke came out of its back. This television is a fire hazard.

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    Reviewed June 29, 2011

    I purchased a 58" Samsung Plasma television P/N 58C550G1FX2A in September of 2010. In May 2011, I was watching this television when I heard a 'popping' noise and the screen went black. I purchased an extended warranty on this product also. I contacted Best Buy and scheduled for a service call. Before the service tech arrived, we noticed a crack in the panel.

    I was told by the BB tech that this was physical damage and wasn't covered under the warranty. I then contacted Samsung directly and was told to send pictures along with a copy of the original receipt. To cut the long story short, I was told that this was physical damage and I would have to pay for repairs for 1003 dollars. I have read similar stories on this site and I am extremely disappointed in the Samsung Corporation. I will never purchase another Samsung product.

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    Reviewed June 28, 2011

    We purchased a Samsung 55 inch serial number z1qb3cnz301215h, May 25, 2010 and June 25, 2011, we could not turn it on and get a picture. The TV made clicking sounds and no other sounds or picture. The repairman {locally} said, you should be contacted. We have purchased many Samsung products and have been very happy with everything we have purchased. This is the first time we have ever had any problems. The TV has not even been used much. We have no small children and no video type games ever used on it at all, is there anything you can do to help? Please reply. Thank you.

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    Reviewed June 27, 2011

    I bought a 46" UN46C8000 XFXZA in September 2010. In early May 2011, the TV went off and would not come back on. A clicking sound could be heard coming from the back. Since the unit was still under its one year warranty, I called Samsung. They authorized a repairman, but it took two weeks to get him out. He brought a mother board, and when he installed it, the TV sparked. That was the end of that. Samsung then authorized a replacement TV, a UN46D8000, for home delivery, which I finally got in early June. Now, 3 weeks later, that TV has stopped working and the problem is the same with the old TV - clicking sound and will not come on.

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    Reviewed June 25, 2011

    I bought a Samsung TV HL-5676S. As soon as I started to use it, it started to make a static-like pop every so often. I called Samsung and they sent out a tech to fix it. He took it apart and said it was just the cabinet making a cracking sound. He told me that if it continued, to call them back and they would try to do something else. Well it did and they came back out and put some kind of spacers in between the screws and said that should fix it. Well it did not, so I called again. They came back out and said the TV had to be replaced but after a period of time, Samsung said they did not have one in stock so instead they would u grade and give me a 60" to replace the 56." A couple of days later, two men showed up with a HL-56A650 which is a 56.

    I went ahead and accepted the 56". Everything was fine for almost 6 months. The picture went out. I called Samsung and was informed it was out of warranty. I in turn said that I only had the TV approx. 6 months and a TV that cost that much should last longer than 6 months. I was told the warranty went back to the original purchase date. I said a TV of that price still should last longer than that. They agreed to extend the warranty another month. That took care of that service and the new bulb was put in. Well, 4 months later, the picture went out again. I called Samsung again and Virginia Electronics was sent out. They replaced the bulb.

    Well, 7 months later, the same thing happened. I called Samsung.hey had the service company call for an appointment. I canceled the appointment. Instead of paying another $260 service call, I ordered a bulb and put it in my self. Well, two weeks and the bulb went again. I ordered another bulb and replaced it. Well, 30 minutes later, there was a small explosion. The bulb had shattered.

    I believe that both TVs were defective when I received them. I have now replaced it with a 55" Sanyo. I will never buy another Samsung product.

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    Reviewed June 25, 2011

    I had a 22" Series 3 LCD TV purchased in February 2011. Twenty seven days later, or after using less than a total of 102 hours, a horizontal streak appeared in the middle of screen. This calls for a replacement of the LCD with backlight assembly. The sticker on back says "Made in Thailand". Upon removal of the back cover of the unit, I noticed that the LCD assembly sticker was made in China. There was no exact replacement assembly.

    So after another 30 days, I insisted for a full refund through the dealer. I bought another brand, LED 24" unit, and paid 6% more for the new unit. I also had won a Samsung UGH600 mobile phone in 2008. It has a nice design but it's hard to use. It has a short battery life. I sold it as 2nd hand, within 6 months, for 40% of the market price.

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    Reviewed June 22, 2011

    The problem I have, along with a lot of others apparently, is with my 55" TV model #HL56A650C1FXZA. After 2 years of use, the lamp blew out. I contacted Samsung and was advised to call JJ International (Samsung Parts) to purchase a replacement lamp ($170.00). I purchased the part on January 26, 2011, installed it and all was good until July 20, 2011. The lamp again blew out. I use this TV sparingly and never use it for video games. I again called Samsung, who again said call JJ International.

    JJ said parts are only warranted for 90 and have a life expectancy of 3,000 hours (I’m not brilliant, but that would be greater than 35 hours use per day). Long story short, Samsung wants me to have one of their service technicians to check the TV for $150.00, then buy another lamp for another $170.00. I would now be into this TV for $500.00 with no guarantees. Forget it. I will buy a 42" Sony for $ 700.00 and never purchase a Samsung again. Their customer service was nice, but Samsung pushes you to JJ International and vice versa! Bottom line is warranties suck on overpriced parts!

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    Reviewed June 17, 2011

    My complaint revolves around my Samsung 46" LCD TV (Model # - LN46A550P3FXZA / Serial # - ALXK3CSQ700365A) that I purchased in August of 2008. I purchased it at a local Best Buy, the TV was brought home and has worked well up until earlier this year, putting it out of Samsung's 1-year warranty and the 2-year warranty through Best Buy. Beginning in early February I experienced a problem with the set in which it would repeatedly turn on and off without displaying any picture.

    After a quick Internet search and calling customer service, it was determined that the problem was most likely a capacitor issue and would be covered by Samsung. A technician arrived and performed the repair and it was determined that as luck would have it, the capacitor was not to blame and the entire motherboard was bad. Another call was placed to customer service and I was informed the cost would not be covered even though the technician said that the motherboard issue was most likely caused by the initial capacitor issue. Another week of waiting and over $300 later, the TV was again in working order. Repeated calls to Samsung CS would not get the repair cost reimbursed but my complaint was "noted".

    Approximately four months to the day the original service was performed to return the TV to working order, I now am experiencing yet another problem with my TV in which now the entire left-hand side of the screen displays a darkened and doubled up image. After consulting the technician who performed the original service, he believes the entire LCD panel is no good and will need to be replaced. Several calls to customer service about the issue have gotten me absolutely nowhere as all the representatives seem to be interested in is repeating the same tired words over and over again. As of right now the TV will again not be serviced free of charge nor was any representative even remotely interested in trying to set me up to even get a technician out to look at it.

    May I ask why you even provide a customer service line if they won't even make an attempt at trying to get the problem solved? All this time on the phone repeating myself over and over and there has been absolutely no headway made nor has the problem even been logged so that it can be referenced if I call again. Why do I need to repeat myself every time I call? My guess is because the company clearly has no intention of helping me at all. Extremely poor quality control and I am blown away that in just 4 months, the customer service could actually get worse.

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    Reviewed June 15, 2011

    My Samsung HDTV would not turn on or would take a long time to turn on. Finally, last week, it did not turn on at all. I took it to American TV in Madison WI for repair. It did not take them long to find the problem; two bad capacitors in the power supply. I paid $149 for the repair. I contacted Samsung for a live chat online, described my problem and he told me it was not a known problem.

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    Reviewed June 14, 2011

    Have had Samsung 1080P TV for approaching 3 years; paid $1800.00. All of a sudden, our TV would start shutting on and off and has vertical colored stripes running down the TV. They offered to have a repair person, come see if it's one of the two common problems, they are having but based on what we are reading I do not want to invest $300.00 for a problem that will likely repeat itself over and over again. I will just buy a Sony TV from now on in the future but Samsung should be held responsible for this. As a consumer I will never buy another Samsung TV ever again!

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    Reviewed June 10, 2011

    After 2-1/2 years, my TV has two large lines down the right side of the screen. I am being told it's the LCD display or T_CON board. Either way this is bull for a 2-1/2 yr $900 set to die. Model is LN40A630M1F.

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    Reviewed June 7, 2011

    The Samsung TV model # LNT3242 is clicking/popping at start up. I called Samsung and was advised to take TV to Best Buy, Dothan, Al. for free fix due to bad start up diode problems with my model #. Arriving at Best Buy, I had to call again for an authorization code. I called Samsung, got the authorization code for Best Buy Geek Squad. I paid $39 shipping plus gas money for 120 mile round trip. A few days later, Best Buy called advising free repair would cost me $360. I declined & called Samsung again. They needed to know where Best Buy shipped my TV for repairs and repair center location code (Atlanta Georgia Best Buy Repair Center). I called Samsung and gave them requested information. To make a long story short, you will get misinformed information and the runaround concerning Samsung TV repair. Hope you have better luck with your TV repairs from Samsung than I have had. I still do not know where my TV is located, or being repaired, etc.

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    Reviewed June 7, 2011

    This is regarding my Samsung LCD TV 40C550 purchased on 16/03/2011 vide Invoice 1153 at M/s Nagesh Electronics, Curchorem-Goa for INR 55,000.00. The TV stopped working since 30/04/2011, just within 6 weeks after purchase due to display problem wherein no image is appearing on screen. It is a major manufacturing defect and needs immediate replacement under warranty.

    This was initially reported to my Dealer M/s Nagesh Electronics. Subsequently, a Samsung service engineer visited my place to inspect the TV. He confirmed a problem with the monitor and promised to get back within 2-3 days. I didn't hear from him since then. Surprisingly, my local dealer M/s Nagesh electronics also expressed his inability to help me out and provided another contact for Samsung, Mr. Sumedh **. I called Mr. ** on 07/05/2011 to express my grievance, but he never returned back to me. I lodged a service complaint with Samsung customer care, reference no. **, on 09/05/2011.

    I have been following up every day since then, but despite being promised that a service engineer will visit my place, no person from Samsung has called me or visited my site. Every time I call Samsung customer care, the executive waste almost 5 minutes asking for confirmation of my address and complaint details, despite the fact that I always quote my complaint reference number to them i.e. ** on 09/05/2011. I even sent a notice by post to M/s Samsung Electronics on 17/05/2011 to get my TV repaired or give me a replacement immediately. However, there is no reply till today.

    Since all of my attempts over the past five weeks have received a cold response both from M/s Nagesh Electronics (my local dealer) and Samsung Electronics India Pvt. Ltd, I wonder if Pehredar can help me to approach Samsung for a resolution to my complaint. Thanking you in advance.

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    Reviewed June 4, 2011

    We received our new PN59D8000 on March 29. First off, we had a problem with the Bluetooth components on the TV and had it repaired by Samsung technicians on 4/11. The TV seemed fine after that and functioned fully for almost exactly one week. On the morning of 4/18, we watched TV normally without incident. Then I returned home after errands (approximately two hours later) and the TV would not turn on. Upon close inspection I noticed a crack in the screen, under the glass. I called Samsung tech support who implied it was physical damage and it would not be covered under warranty. This is unacceptable.

    I can assure you we caused no physical harm to the TV as indicated by the fact no one was home and that the damage is beneath the surface glass, which is free of damage. All instructions and procedures were followed while handling this TV. Not only can I assure you that we didn't do anything to cause this damage, I believe it is physically impossible to crack the internal glass without any external damage at all. We escalated the complaint through all the channels at Samsung and were denied every step of the way. Samsung saw pictures that we provided, but refused to have a technician come out and inspect the television to verify everything. We have since investigated this problem and have found multiple reports of identical problems found online in various places. Samsung refuses to acknowledge the defect and is in violation of the Magnuson-Moss Warranty Act.

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    Reviewed June 2, 2011

    I purchased a Samsung 42-inch plasma on 2-9-08 with extended 4-year warranty. The TV had color lines through it starting six months from date of purchase. I contacted Best Buy (BB) to have a service tech repair the TV in 2009-2010; the problem was not fixed. During this time, we had internal wiring in walls replaced throughout our entire condo, thinking the problem could be caused by old wiring. It was not resolved.

    I contacted BB again at the beginning of 2011. Seven visits and four different replacements of parts, including LCD panel. 15 phone calls have been logged, and the case number opened about the complaint was not being resolved. The TV is worse than ever--we cannot watch due to thick red colors throughout the set.

    And I cannot reach the appropriate persons at BB or Customer Relations. I have spoken to at least 7 different people at BB; nobody has resolved the issue, including the two techs. Also, I have not been contacted by managers, even though it's promised; and nobody has returned calls. The TV is unoperational to date.

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    Reviewed May 27, 2011

    I have a HPT4254XIXAA Plasma. It started the turning off by itself and the clicking like thousands of others that have complained. Their customer service department told me that my model did not fall under the problems that they have been having with the capacitors. What a joke. We know that is not true. Basically, I have to pay $300 to $500 to have it repaired myself or buy a new one. I also understand that there is danger of the capacitors exploding.

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    Reviewed May 26, 2011

    I have had my Samsung TV for three years now, and it won't turn on. It started making clicking noises a couple of days ago, and then would turn on. Now, it just makes clicking noises and won't do anything!

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    Reviewed May 26, 2011

    I own a 46" Samsung 3D LED 7000 series and the 4 HDMI cables keep unexpectedly stop working. It recognizes that there is a device plugged in e.g. Playstation 3, however, displays a message saying weak signal and that I should check my cables. It has happened to me 3 times in the 6 months since I've owned it. Samsung doesn't know how to help, so I just wait until it fixes itself, a few minutes to a few days. I bought the TV because I was under the impression Samsung was a reliable leader in the industry. I wont make that mistake again after all these stories I keep hearing.

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    Reviewed May 25, 2011

    I purchased a Samsung LCD TV in 2008. The TV is less than three years old and has failed. This should last a lot longer than three years. Samsung will not take care of the problem. I spent $2800 for what now is a paperweight.

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    Reviewed May 25, 2011

    I bought a new Samsung 22-inch television. It worked for two days and then died. It doesn't turn on at all, no picture or sound. The only indication that it is responding to the remote or the buttons on the TV is the red LED that flashes in response. Well, now I'm returning it and I want to get my money back.

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    Reviewed May 25, 2011

    I finally found a way to contact Samsung by email. I asked among other things, where is an authorized repair center for Samsung TVs in my area? I live in Reno, Nevada 89506. Answer? They gave me 1 address in Phoenix, Arizona, 1 address in Virginia and 1 address in Florida. I decided to chat with them even though I don't like. We went round and round. Then I asked for an address for Samsung, an 800 number and customer relations number yet he wouldn't give it to me. I told him that I'm making a formal complaint with BBB and with Consumer Affairs.

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    Reviewed May 24, 2011

    I bought a 46 inch LCD flat screen back in Feb 2011 and 3 months later it will go off and on by itself periodically. I passed on a cheaper TV because I thought Samsung had great quality. It seems that this is happening to a lot of people. I think we should be reimbursed for these TVs. I am not going to sit around and wait for the ** warranty to run out for them to come put the same crummy parts on that will go out again. Somebody needs to do something.

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    Reviewed May 23, 2011

    I bought this LNS 40-inch LCD television a little over 3 years ago. I'm having the same problems that everyone else has. The sound stays on, but the screen goes completely black. Unbelievable that a company this big charges so much for their TVs and doesn't stand by their product. I had warranty until a few months ago, but I've been reading that even those with warranty are out of luck.

    Finally, I decided to buy an LG LCD television for 1/3 the price, and I will never buy another Samsung product again. I will also spread the word on my experience with this company to all family and friends. My sister, who bought a Samsung around the same time I did, is also having problems but with it powering up. I see them going out of business in a couple of years.

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    Reviewed May 22, 2011

    Our Samsung lN40A750R series LCD TV was repaired once for the well-known capacitor problem. Shortly after that, there appeared some color anomalies that would clear up a few minutes after the TV was on. Slowly over the next few months, the problem became more severe and longer to clear until now, most of the screen is permanently dark. An expensive TV ($1400) that is only 2.5 years old is now a trash.

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    Reviewed May 20, 2011

    On May 2009, I bought 42 inches plasma TV Samsung from Sears at Newport Mall Jersey City, NJ with extended warranty for three years gone end on May 2012, and on June 11th during watching the TV, I lost the screen, no sound with weird sound coming from the back of the TV like electric shark; so soon I disconnect the power and left the TV in a safe area without any connection with any other set.

    I called Sears immediately and she said they'll send another one within four business day maximum on Wednesday, May 18th so I took the day off from my work and wait for nothing till I received a call from Sears Services. They said that the part was not available yet and I tried to explain to them that no technician came to my house to know which part was supposed to be replaced. They insist on that way and switch me from department to another so now, they lie and scamming me till Thursday. I received another call from their service department confirming that the part was not available and they don't know what day or month they'll be available. They ordered parts without checking my TV, so I lost everything due to this lie and scam. What can I do?

    The result was loss of more than $1900 for 42 inches Plasma TV including extended warranty, and also I lost one working day.

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    Reviewed May 19, 2011

    Already had one repair on a relatively new flat screen where it would not come on (cost $125), now it comes on but there is no picture only sound. All my TV's for 47 years have lasted longer than this expensive piece of junk. No more Samsung for me. Is there a good flat screen out there?

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    Reviewed May 18, 2011

    I bought a 32" LCD TV in late 2008. A few weeks ago, the TV would not turn on. I have been dealing with Samsung about my 32" television for about two weeks now. When I originally contacted Samsung about my television not turning on, I was pleasantly surprised with the attentiveness of the male associate who re-assured me that my Samsung television issue would be resolved.

    When I told him my TV wasn't turning on, he stated that Samsung was offering a one-time courtesy repair on the capacitors since Samsung acknowledged a manufacturer's defect on this part. He then told me that I would have to pay for shipping of my 32" TV to Samsung for repair. When I asked if instead of shipping, I take the TV to a repair shop locally for repair, would it still be covered by Samsung, he stated to me that that was fine and to have the Servicer contact Samsung regarding payment.

    This gentleman, who was very pleasant, never once mentioned to me in any way that the repair shop I took my television to had to be an Authorized Service Repair Shop in order for Samsung to cover the repair costs. My frustrations and time could have been spared if this one gentleman had simply stated that to me when I asked if I could take it to a local service repair shop for the capacitor to be replaced and paid for by Samsung. When the TV repair man contacted Samsung regarding payment, he was not able to speak to any associates. Since this occurred, I contacted Samsung myself.

    I spoke with Nikki who was professional and understanding, and she continually apologized and agreed that the original gentleman should have specified the vital information to me. She was not able to offer a solution for payment and transferred me to the Executive Customer Relations department or something to that effect. I first spoke with April whose only reaction to me was to constantly apologize for the misinformation given to me by Samsung and constantly put me on hold. I asked to be transferred to someone who could offer a resolution to Samsung's misinformation and defective part after staying on the phone for 45 minutes. Previously, I was transferred to Sheena who also just apologized over and over and put me on hold over and over to offer no resolution whatsoever.

    I have wasted so much time dealing with Samsung and have no desire to ever buy another Samsung product for fear that I may have to encounter Samsung's customer service resolution again, which has proven to give no resolution whatsoever. As a consumer, my only mistake was taking the word of Samsung's customer service repair representative as being the truth and what Samsung stands for. I have contacted Samsung at least four times via telephone and three times via live chat regarding reimbursement/payment for the capacitor repairs. Apologies mean nothing when I am still stuck paying for Samsung's manufacturer's defect and poor information on behalf of Samsung's employee.

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    Reviewed May 18, 2011

    I purchased a Samsung 50" Plasma TV on October 31, 2006 for over $4,000. It has red lines on the screen as of this week, May 16, 2011. The repairman charged me $120 today and told me that the TV repairs would cost $1,170.00. It needs a new screen after only 4 and 1/2 years in service.

    I appealed to Samsung Executive Relations and was told that there is nothing that they can do to help me. I have now invested $1,000 per year to watch TV, which I find ridiculous. Why would anyone ever buy a Samsung product if the product does not last and the manufacturer does not stand behind the product.

    I will never purchase another Samsung product for as long as I live,.

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    Reviewed May 17, 2011

    I purchased a Samsung 46" TV LCD Series 6 with model code LN46B610A5FXZC in December 2009; it died May 17, 2011. It was a great television until an absolutely untimely death this morning. I went through the standard troubleshooting protocol to no avail. And the phone rep was very pleasant, but he could not revive my TV. I'm choked.

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    Reviewed May 17, 2011

    Samsung LN40530 LCD TV, two years old. The screen went black and the sound continues to work. In researching problem, I found out that a lot of these sets have the same problem. That tells me that there is a basic design flaw. The fix is very expensive and thus not warranted to fix. The repair person indicated that there are a lot of sets that have this problem. Since the warranty is one year, the set is not worth fixing. That is $1000 down the tube. I have sets in my house that have been running for 15 years and still going strong.

    Samsung is forcing customers to buy their service contract which is another rip-off for the customer. Sets should be designed to last seven-10 years minimum. I am upset and will not buy another of this product.

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    Reviewed May 17, 2011

    We bought a 46" Samsung LCD TV 13 months ago. It started turning itself off and then back on again about a week ago. At first it happened once every couple of days, now it's happening several times per hour. We called Samsung and we were told to update the firmware, which we did - no change. We called back today and were given the name of a repair shop along with a 'too bad, so sad, you're on your own' message. Amazing how this happens right after the warranty expires.

    Judging by the complaints on this and other sites, it seems to be a common problem - had we known this we would never have bought a Samsung. As it is, we can only make every effort to tell as many people as we can to run in the opposite direction if they're ever thinking of buying any Samsung product. By the way, we had a Hitachi which worked flawlessly for 25 years! We are now faced with a bill to fix a TV that is one month over warranty - no idea how much it will cost to repair.

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    Reviewed May 16, 2011

    While viewing TV from 10 feet away, I hear loud noise, the picture goes blank and crack is formed on the inside of glass. Glass is smooth to the touch, there is no point of impact. Samsung deems this physical damage and will not cover. This is a known issue with the Plasma TVs of Samsung but they give the same answer. While searching the internet I have found that hundreds of people had the same issue with the same result from Samsung. My case number with them is *** and the TV model is PN50C450B1D. Because of this, I had no TV for a week so far and will have to spend $1000 on another unit. I am out the $1000 that I spent on this one only 10 months ago.

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    Reviewed May 16, 2011

    I purchased a 58" Plasma TV on February 25th 2011. On May 5th 2011, my wife turned the TV on and the screen cracked and sparks were visible along the main crack line. The TV was only two months old and I have taken great care of it. I sent pictures to Samsung and they have refused to honor the warranty, stating that it was physical damage. There has never been an impact to the TV and the crack is on the back surface of the glass. The surface of the glass is smooth and reflective with no evidence of damage. Samsung did not even send someone out to verify. They denied my claim based on my pictures alone.

    I purchased this TV with my income tax return money this year. I cannot afford to purchase a new TV at this time. The TV cost $1100 and was a valuable possession and I treated it as such. Samsung has questioned my integrity by stating that I damaged my TV. This is extremely insulting and I expect a large corporation like Samsung to stand by their products.

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    Reviewed May 16, 2011

    The panel of my two-year-old, 46 inches Samsung LCD TV, is bad and has red blurry colors. I am very disappointed with this. I was using a LG before and switched to Samsung. I was using all kinds of power protections, like a UPS, RCBO, etc. I don't know what to do. I was thinking of getting a 3D TV Samsung but I will definitely switch back to Sony/LG as the confidence in Samsung is lost.

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    Reviewed May 15, 2011

    I have a Samsung 50" plasma 3D-ready TV. I bought it on December 26, 2010. I was watching TV all day long when the picture just went off. I had sound, but no picture. I looked at the screen and there was a crack on the inside screen. The outside screen had not been dented or cracked. I called Samsung and I was told to send pictures by e-mail. I sent the pictures. Basing upon these poor email pictures, they told us that it looked like it had been done by an outside force. They didn't even send out a service person to check to see if there was damage done to the outside.

    We do not splurge for items, but decided to do so on this Samsung TV, hoping to have it for at least 5 years on spending this much money. You can imagine how much we were upset to just throw money away for just four months. I looked up this problem on the internet and many other people are having the same problem and Samsung will not address the problem. They didn't even have the decency to send out a service person.

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    Reviewed May 15, 2011

    I bought a 50-inch Samsung TV model # AK9L3CKQ202003B two and a half years ago. It has now begun changing channels and volume on its own. I have tried numerous things to remedy the situation but with no success. Samsung will not bother to help and I am not buying another one. As a matter of fact, I will never purchase another Samsung product again!

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    Reviewed May 13, 2011

    My two year old Samsung 650 series LCD now has faint grayish black horizontal lines about a 1/4 inch apart from top to bottom on the left side. The lines fade into the middle of the screen.

    I paid 1500.00 for this because I wanted reliability and name brand. Now, one year out of warranty Samsung said ,there's nothing they can do. I did some research and was blown away by the number of complaints and similar issues. In fact, it was because of all the similar issues that I took the time to come here. How can Samsung legally get away with this? I want court class action.

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    Reviewed May 12, 2011

    I purchase a HDTV 1080 32 inches 4 years ago and suddenly 5 days ago it started to go off and on, and since yesterday it is all black, it only has sound. Now, after I saw all these complaints, I just have to say: do not get a Samsung TV!

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    Reviewed May 10, 2011

    I purchased a Samsung Plasma PN50b550T2F on Thanksgiving in 2009. A few days ago, I turned on my TV and it flashed grey to black repeatedly for about five minutes until the picture comes on. The TV is a few years older and its ridiculous that they want me to pay out of my pocket for an expensive tv. I am unable to watch TV when I went and worried that the screen will never appear again.

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    Reviewed May 8, 2011

    I bought a Hl50A650 model television, and now have to replace my $200 bulb a second time. It just shuts off and 3 lights come on the TV. It's costing me $200/year it seems to own a television made by Samsung. I have enough stress with the economy and I can't afford a new bulb.

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    Reviewed May 4, 2011

    The television set goes on and off by itself after only four years of moderate use and no movement or abuse of this 2300-dollar television. I have spent endless hours researching the problem. I tried a capacitor change as recommended on Youtube with no luck. I understand a class action lawsuit against a different defect has been started. How about one for this crazy automatic off and on problem? Clearly as seen by all the complaints, this is huge.

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    Reviewed May 4, 2011

    We bought a 50" Samsung Plasma TV in February 2010 (Model: PN50B430P2D). It started to have small red dots showing up in January 2011 all over the panel. I thought it was the signal provider. But after spending two months, ruling out that it was not the satellite signals, I contacted Samsung and was told to download a new firmware on a data stick and upload onto TV to fix the problem. This made it worse. Now, they say that I am out of warranty. I just spent $100 on a service call to be told that maybe a $300 part would fix it. If not, they say that a new panel is required. Come on, Samsung! Get your head out of your **! Help out us consumers. With social media and word of mouth, we will take you down. I am currently waiting for their call. Worst regards.

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    Reviewed May 3, 2011

    I purchased a 67 inch television from Amazon.com about one year and six months ago. After about 8 months, the screen would go black and stay black for 8-10 seconds. I called and tried to have a technician come out and look at the television, but could never get them to schedule an appointment. Two months later, the television stoped working. I had to have Sears come out and do the repairs, as Samsung was not calling me back.

    I paid $325.00 out of pocket on an item that was still under warranty. It has now been 6 months later, and the television started to smoke out of the corners. I have made several attempts to have Samsung send a technician out with no success.

    This morning we were in contact and asked to have the television replaced as we like the model. Samsung stated that they no longer make that TV and would send us a check for $900.00 for the television. It was a $2100.00 new set plus the $300+ that I spent for the repair.

    Due to the danger of the television catching fire, we can no longer leave the house without unplugging the television. We want the television exchanged for the same model. I understand that I might have to pay out of my own pocket if the television costs more. I am reasonable and I understand that things happen. I just want a TV that works and is not going to put my family, my house, and myself in danger. This is a danger to myself and my family. I just want the company to do what is correct.

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    Reviewed May 2, 2011

    I bought a 46-inch LCD TV 3 years ago. The TV is switching on and off on its own and will not power up. Samsung is no help at all. Found out that this has been an ongoing issue. Will never buy a Samsung product again!

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    Reviewed May 2, 2011

    Samsung LCD TV LNT5265FX,white streaks on screen approximately 1 year after purchase. TV will not turn on. TV turns on after 5 minutes just hear clicking for 5 minutes before screen appears. Spent > $3000 dollars for television in 2007, with major issues that occurred right after warranty expired. Samsung techs charge too much for repairs. I will never purchase a Samsung again and hope future consumers are not plagued with such problems.

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    Reviewed May 1, 2011

    The Samsung 46" LCD flatscreen television will not turn on. It was rarely used and only 3 years old. I checked and found bulging capacitors--10v instead of 12V according to the power supply. Then I spent $600 on repair on what I believe is a factory error in manufacturing. To add, others seem to have this problem too.

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    Reviewed April 28, 2011

    In June 2008, we purchased a Samsung LN46A650, and it just started cycling on and off two days ago. After reading numerous complaints on this model and other models by Samsung, it seems that I am going to have to purchase a new TV (brand included). I don't think I am even going to go through the hassle of dealing with the Samsung techs.

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    Reviewed April 23, 2011

    We purchased a 40-inch Samsung LCD TV on January 8, 2008. The model number is LNT4042H. After just three years and three months, the TV has a green bar four inches vertical on the right side of the TV, and the coloring of the bar changes tints to purple and blue when you tap on the screen. We called Samsung support three times to no avail. We were told since it was out of warranty, there was nothing they could do. We paid $1,250 for this TV, and my mom used her Social Security disability back pay to buy the TV. We are very disappointed and will never buy another Samsung product again unless they do something for us. We are really disappointed and upset and want some satisfaction for our purchase. We would have been happy to have it refurbished, or have a different model even if it was smaller. We don't believe that we should be out $1,250 for a TV that only lasts three years. Please help!

    We were out $1,250 for a TV that we cannot even watch in High Definition, and we were out $81 for a reputable technician to come to our home and tell us there was nothing we really could do except replace the TV. My mom is on a fixed income and does not know when she will ever be able to afford a new one without help.

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    Reviewed April 23, 2011

    We live in Burton Michigan and my Mom fought long and hard to get her deserved disability from Social Security. She used $1,250.00 to purchase a Samsung LNT 4042H - a 40" LCD Flat Screen. We purchased it from Best Buy on January 8th 2008. We have a green bar 4 inches long after 3 years and 3 months. Reputable?

    Tech came to her home and said the TV is basically shot. Neither Samsung nor Best Buy will stand behind it. We will never buy a Samsung product again! And we are going to call the Attorney General and Better Business Bureau. Samsung Tech Support offered us nothing after three diplomatic calls to them. Samsung used to be great but so much for that. We are very disappointed.

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    Reviewed April 19, 2011

    Have a Samsung LCD TV and it's only 2 years old. It suddenly stopped turning on. It would just make a clicking noise.

    Spoke with someone in customer service and they offered a one time free repair. Called on a Monday and they came out on Tuesday and replaced a part and now the TV is good as new. Apparently this is a defect in their TV that they are repairing for free. They were very nice about it. Couldn't be happier with the service.

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    Reviewed April 18, 2011

    I spent $1900 for a TV. It needed repairs after 14 months of use. They fixed, patched the issue. Three months later, it is in disrepair again. Since it is no longer under warranty, they will not help with repairs. I have done lots of research online only to find that thousands of people have purchased the same TV as myself and they are all having the same problems. I have links to forums where thousands of people are complaining about the same problems. A product of this price should last longer than 18 months. Samsung should have to recall these TV's. I am not satisfied with the quality of the product I purchased and I think someone should have to be accountable. It should not be the consumers.

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    Reviewed April 16, 2011

    My Samsung TV keeps turning on and off and it's only two years old. They are telling me it will cost $600 to have someone come look at it.

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    Reviewed April 15, 2011

    After just over one year, my Samsung 42" HDTV started having lines in the picture when turned on. For a while the picture would clear up if I left the TV on. Now it simply shows a dark shadowed picture. I strongly suspect it is the same faulty capacitor problem described in other complaints that I read on your web site about Samsung TVs.

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    Reviewed April 14, 2011

    Looks like I'm just one of the victims of Samsung. I bought my 46" LCD for the start of football season 2 years ago. The TV has been clicking on and off for some time now. I had called Samsung about 4-5 months ago asking to repair, but they wouldn't do it since it was out of warranty. Now, I heard they have changed their tune and am waiting for a "free" repair, but my screen has now gone dim and looking from the other posts. Samsung doesn't cover that (though i suspect the failed capacitors could have caused it). Crossing my fingers that the repair works, but with all of this nonsense, I'm never buying another Samsung TV again. And considering I have an old tube TV that's 15 years old and still works, I would have expected a lot more from this brand.

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    Reviewed April 11, 2011

    In the last 18 months, I have purchased 2 LCD TV's, one Samsung and an RCA. Samsung warranty ran out and within 3 -4 weeks, the LCD TV died. It was the "panel". To fix it would cost me $720. Samsung would not do anything to help me out. In January this year, I purchased an RCA LCD TV from Sears with a 3-year warranty and this is APR. They said it may be the "panel" gone bad, that this is a costly fix and if this is the problem, they will need to get pre-authorized from RCA to do a fix. The best part is I must wait 8 days before a technician can come to the house to confirm the problem. Then wait more for the pre-auth, and more time for the fix. I want to know what is wrong with LCD TV's and the "panels going out? This "panel" problem has cost me about $800 out of pocket.

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    Reviewed April 11, 2011

    Intermittent issue from day 1, where TV would not find a signal. Only way to fix is to unplug for 5 minutes. Authorized Repair Centre replaced the mainboard and picture became fuzzy/blurry/out-of-focus, darker). I asked them to restore with original mainboard and TV picture became normal again, but the video signal issue remains. Updated Firmware to 1035, which claims this version fixes the video signal issue but picture became fuzzy/blurry/out0-of-focus.

    Repair guy #1 came back and said nothing is wrong. Samsung sent me Repair guy #2 who replaced the mainboard & interface board and then TV would not turn on. #2 took the TV back to his shop and turns out it was a faulty ribbon cables between the power supply board and other 2 boards. Picture is still fuzzy/blurry/out of focus and he says nothing is wrong with it. Repair guy #2 broke some screws also.

    Samsung engineering called back. Said there is nothing wrong with the TV. Samsung Star Service set up a 4th visit by a company, but the company is not responding and nobody calls back.

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    Reviewed April 9, 2011

    I have purchased a 42" Plasma HPT4254 3 years ago and is now clicking on and off just like all the other thousands of complaints. Will not buy anything from Samsung again and will let others know about it for sure!

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    Reviewed April 3, 2011

    Samsung TV Model UN46B8000XF I bought on Friday, April 29, 2010. The warranty expires on April 29, 2011. This TV model, starting a week ago, makes popping and creaking noises when I turn on the TV for the first few minutes. When I turn the TV off, the popping and creaking goes on for about an hour. I reside in a studio, so this sound before going to sleep is annoying. The TV is connected to a good power suppressor. After a week of this, I called Samsung customer service on Friday, April 01, 2011. The customer service told me that the TV in question is out of warranty. He told me that B&H store had registered the TV and the TV warranty expired on January 2011.

    To begin with, I do not buy refurbished electronic ever. The TV was brand new and it cost me $2,300. This is not the first repair with this unit. A month after I bought this TV on 2010, they had to replace the motherboard. Now, the customer service gave me an email to email my invoice to them, proof that the TV is still under the warranty. The customer service also gave a transaction number and told me that I will hear from them by Monday, April 04, 2011. I have this bad feeling that they will give me the runaround for a month, the warranty will expire on April 29, 2011. I will keep you posted on this product until the problem is solved, how many calls it will take me and how helpful and efficient Samsung customer service takes ownership of this problem.

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    Reviewed March 31, 2011

    My three-year old LCD HDTV began delaying starting--required longer time to start with clicking noises. The service rep said that Samsung would send out a home repair tech in the next couple of days. They did it for free (no charge) but I think that they should have done a recall even if they did an excellent out-of-warranty service. Apparently, this faulty capacitor has been a major issue with Samsung; so instead of a recall, they would rather wait until you call them. It would have been nice if they would have contacted me and done the fix when it became a well-know problem to Samsung.

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    Reviewed March 28, 2011

    I called 1-800-samsung on March 2011 and talked to a female on the support line and told her my issue with the LCD. She indicated that, "will give you a one time free fix and have an electronic person contact you." I told her my warranty was finished on 2010 October. She said that is fine just send your invoice by fax and will get it sorted out.

    Well, I got a call back in 2 weeks from Samsung and they said sorry can't fix it, warranty has expired but we might be able to do something else. They gave me a Transaction# and said to call back later. So I did and totally got the run around as well to bad, can't fix it. I am still trying to get a hold of someone to help me out with this part that is very common within the Samsung TV's (Capacitor). I would love to get some help on this matter.

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    Reviewed March 28, 2011

    My Samsung flat screen TV is a lemon. Based on some of the other complaints, I think all Samsung TVs are lemons. I bought my nice new big flat screen in 2008. It's been riddled with problems. First the power wouldn't turn on. It would just click every time I tried to turn it on. I got that fixed thru warranty. Then, the screen went blank. I got that fixed thru warranty. One of the frustrating parts is that I had go without my TV for weeks at a time while I was waiting for it to get fixed. Now my warranty has expired and it now has shadows, burned in images, and white vertical lines in the picture. I don't want to put any money into fixing it because it's a lemon. How many more problems is it going to have? Over $1,200 for a TV that only lasts 3 years. Not good. My next TV will not be a Samsung.

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    Reviewed March 28, 2011

    Purchased a Samsung plasma TV in 2008. I paid over $1200.00 for the TV. On Sunday, the screen went black and we only had sound. We contacted the live chat and was told to unplug from power strip and plug into wall. We came to the point of nothing was working and was told it was the TV.

    After plugging the TV into surge protector, the TV made a crackling noise and began to smell of burnt wires. I contacted Samsung and was told nothing they could do about it, it is out of warranty. You think after paying that much for a TV it would last longer than 3 years. I will not purchase or recommend a Samsung product to anyone.

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    Reviewed March 28, 2011

    After having the television (Samsung 32 inch LCD TV) for two years at best the unit will not power up. I would think these should last at least four years. This TV gets very limited use since it is in a guest room.

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    Reviewed March 27, 2011

    When I turn on my Samsung TV (LN-40A750R1FXZA) it repeatedly turns off and on by itself and will not stay on. I just hit the power button once and sit there and wait as the standby light goes off and on and the TV clicks off and on. The TV is about three years old and is out of warranty.

    I've read a lot of complaints from people with the same issues. I need to ensure my name is on the list.

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    Reviewed March 23, 2011

    My Samsung 40" LCD TV, a little over three years old, is now taking nearly thirty minutes to turn on. This is in line with the many complaints I have seen about the older Samsung televisions. It was out of warranty and a new TV costs about 800 dollars.

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    Reviewed March 18, 2011

    I bought a Samsung T.V in 2008. After two years, the picture had white lines going across the screen horizontally and the picture is blurry. I called them and they said there was nothing they could do about it. When I looked on the internet, I saw hundreds of people saying that the same thing happened to them. Now a year later, I found out there is a recall for a power problem. They came out and made the repair and it didn't fix the picture. The cost to repair the TV was as much as it would cost to buy a new one. I called Samsung again and they will not do anything. I paid a lot of money for a TV and it only lasted two years.

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    Reviewed March 14, 2011

    I have a Samsung LN-S3241D LCD television, about 3 years old. Two nights ago the picture suddenly went off but the audio continues to work. After searching the internet, I sadly learn that Samsung has been selling poorly designed product that is subject to failure and leaving it on the backs of consumers to pay additional out of pocket costs. My TV has always been connected to a surge protector. I'm pretty sure the problem is the overtaxed capacitor issue I've been reading about.

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    Reviewed March 10, 2011

    I have a Samsung TV LN46A950D1F. It's a couple of years old. It's mounted on the wall with a glass entertainment center below it. The entertainment center is flush mounted with the TV so it's kind of like in an alcove below the TV. For lack of a better place to store it, I had the glass TV stand that was never used just sitting on top of the entertainment center.

    While my husband and I were watching TV we heard a very loud "POW". The TV was noisy was playing a battle scene and this noise was WAY louder. When the sound on the show lessened I could hear tinkle, tinkle. We went for the lights and crushing something under foot the whole way. When the lights were on it was clear there was glass everywhere.

    The TV was still running perfectly but the stand that was just sitting on the entertainment center had exploded. Not one piece of it is bigger than a pencil eraser. Samsung has no idea why this has happened and after requesting it, they gave me an email address to contact their headquarters. I really need to know what exploded that TV stand. The cheap entertainment center glass that stand was sitting on appears undamaged. The TV appears to be fine too BUT so was the stand before it exploded into a thousand pieces right in front of me, for absolutely no reason I can explain.

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    Reviewed March 10, 2011

    This is regarding the LCD TV that I bought in 2007 from Laxmi Electronics, Jamnagar, (gujarat) for Rs 1,20,000. It worked fine for 3 years. Suddenly, the picture color started showing some major problems and sometimes no picture and the TV has become unusable. I registered a complaint with Samsung service center at Jamnagar(gujarat). After calls and discussion, the company gave me their estimate through authorized service center in Jamnagar which is before two months. I agreed to do whatever was necessary and pay what they estimated me (55,000 aaprox).

    But since last two months, they told me now we need to check whether the particular part is available or not and they will let me know in a week. But since last two months, they are not telling me anything and are not looking out for a solution after numerous calls and reminders given at service station. They don't follow up even mailed my query to Samsung, to which I got a call from their executive in few hours and after a brief talk, he said it would be solved in 2 days. But, now its fifteen days have not received any call or anything from Samsung. Also, I tried calling up the complaint number of Samsung, but in middle of the calls they hang up.Now, I am really confused that agreeing to their whatsoever condition, still my problem is not solved.

    I had done some research about TVs before deciding to buy an LCD TV though it was very expensive. The Samsung sales guys had marketed the fact that LCD TVs have longer life and that is the only reason why I went for LCD and decided on Samsung since I thought it was a good brand.

    I am thoroughly disappointed both with the quality of the Samsung LCD TV and the delay/quality in response by the Samsung service center. I was shocked to see that Samsung manufactures goods with such low quality that an LCD TV (that costs Rs. 1,20,000) fails in 3 years time and make the consumers spend tens of thousands of rupees again on repair and replacement even agreeing to pay and not getting it done on time.

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    Reviewed March 9, 2011

    My wife and I decided we wanted to upgrade to a new flat high definition screen TV. We went to a large Canadian Retail Company " Leon's Canada" here in Toronto where we live. We found a set that we liked, the Samsung H/D LED LN52A650A series model ( 52" ). The sales lady suggested that we add a new Home Theatre System also from Samsung to match up with the TV, to which we agreed.

    We purchased a few items that day to accommodate the TV and the Home Theater Unit including the HDMI cables, a new "top of the line" surge protector to be sure that we had all the right components for a "top notch system" so she said. One of our items was a credenza to place the TV upon and was out of stock so we had to wait approx. 1 week for delivery of all the items. We received a phone call approx. a week later and the products were all delivered with the TV damaged. Off it went back for replacement which was completed on May 9th 2008.

    As it turned out the Home Theater System was in fact not compatible with the TV; But this was not discovered until I had spent easily in excess of 50 hours of diagnostic time on the phone with their technical service ( Customer Care ) personnel. In fact they kept insisting that the Home Theater System was not connected properly to which we continued to try all of their suggestions for correction to no avail.

    After an outrageous amount of frustration, they told me I needed to purchase an item called an SWA 4000 to get the TV and H/T/S to communicate with each other. Fine all we want is the *** Systems to work. Then I was informed that there were none in stock in Canada and I would have to order it myself from some representative of Samsung from a parts warehouse in New Jersey U.S.A.

    Fine! I place the order and receive the SWA 4000 only to find out it will not fix my system. By now it was the middle of June and we were told by "Leon's Canada " that since it was past 1 month from purchase date we would have to resolve this with Samsung Canada directly. Wow! I don't believe this lack of taking responsibility.

    Now Samsung Canada insists it must be a defective tuner in the H/T/System and decide they want me to send my tuner back to them under a Return Authorization Number. OK, I say let's get it done.

    They shipped me a total of 2 additional tuner units which both would not work with the H/T/System properly. I finally had to lodge a complaint with their head office and finally received a phone call telling me that they were going to issue another RMA# to return my whole H/T/System as it turned out the TV and H/T/System could never work properly together as they were not meant to. They were incompatible. Some *** sales lady she was!

    Now 13 months has passed and the TV starts to make extremely loud snapping noises when we tried to turn it on one day. This TV was only 13 months old!

    Again after trying to reason with the customer care reps I gave up and called their Head Office. They looked after the repair; Thank you Samsung Canada.

    Now again 1 year later and now the TV again won't start except this time it seems to be caught in a start up loop that it can't get past. I'm very disappointed with this and paid for service. When the TV was fixed and turned back on it now had vertical lines down the left hand side of the screen and this is the screen itself. I might as well throw the TV in the garbage due to the cost of a new screen. This ** and should not be allowed to happen to consumers that purchase these types of items!

    Us North Americans should put a stop to these companies being allowed to bring their *** to our countries, take our hard earned money, and get away with selling such products without proper warranties that are realistic for these technologies that are still in development. Obviously we have a lot of problems with them at this stage in time. I don't know what we'll do at this time but I'm not going to roll over and let them get away with my money that easy.

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    Reviewed March 7, 2011

    I have been having problems with my 40-inch TV that I paid close to $2,000 in August 2007. It would not start right away. It continually clicked until, finally, it worked. When it worked, it had multiple pixels all over the sides of the screen and I would have to shut it off and start over again. Then, the screen began to wave up and down. When I called Samsung, an authorized dealer was sent out because evidently they knew about this problem but a recall was never done.

    So, it was fixed but only to find out that the waving was something else and to fix it, it will cost me a minimum of $400 plus the service person told me that the problem will only get worse over time and the minimum amount was stated as $400 only if Samsung agrees to a gap warranty. I don't have $400 to fix a TV and when I called Samsung, Ashley (the call center rep) basically said that I was out of luck. I bought this TV in good faith, spending the money on what I thought to be a good brand and now all I have is a terribly made product. I have appliances that lasted for 12 - 15 years and yes, they do have issues but it only cost $100 - $200 to fix and I have to keep in mind that they are not Samsung products.

    I went to this website ** and found other complaints regarding the waving with the same year that I purchased my TV. They had trouble understanding why Samsung was not responsible for it. I purchased this TV in good faith thinking that Samsung was a good product, but now I know that I got duped and it seemed that the only recourse I had was to write to you and have it on the records that somebody else had this issue and tell my friends never to buy a Samsung product.

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    Reviewed March 5, 2011

    A little more than two years after I bought a 32" LCD flat screen TV#LN32A550P3fXZA for $799.99 from Abe's of Main (online), the screen showed black vertical stripes and made loud static before the picture popped in, then went black and had no picture. I had to unplug it so that the red dot and white line (when on) would go off. It had always sat in the same place and been plugged into a power strip. After giving all the information to the support person online, I was referred to a repair address.

    I will contact the NJ Better Business Bureau and join a class action suit if it's open, and would never buy anything Samsung! I didn't purchase the added warranty. Our other set has lasted for years and years. I can't believe this expensive item also rated as a best buy by Consumer Reports, which I also now don't trust, lasted for such a short time and would be so expensive to repair.

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    Reviewed March 4, 2011

    I have a 2.5 year old Samsung 46 inch TV. It went out a few days ago and upon my research I found the same issue to be apparent in thousands of other Samsung TV owners' experience.

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    Reviewed March 3, 2011

    I was reading the complaints concerning the Samsung line of TV's like my own (Model UN46B8000XF-LED/LCD & LNT4071F). I was surprised to read so many complaints concerning the unit powering on and off and lines in the screen. I have not experienced any of these issues. Shortly after purchasing my 40" LCD (LN model), I did notice a small ghostly white spot but since I have moved and replaced my cable service to Verizon, FIOS I have not seen this spot again.

    I was informed (by an electronics salesman in an electronics store) shortly after purchasing my 40" online that I should really consider investing (at least a $100 on a surge protector. He recommended that I purchase on a model they had in stock which protect even the cable connection entering the TV for $199! Thinking he was trying to make a sell, I asked now why would I need all that. He informed me random surges that occur through out the day & night in our electrical system could eventually destroy the TV or cause problems with the picture. He also showed me the $100 model & recommended that I at least purchase that.

    I reluctantly bought the most expensive one and I most say I've been very pleased with its durability. In August, my entire apartment flooded, the cheap surge protector (connected to the LED) & $199 were both totally submerged with the power on! The $199 immediately powered off cutting the power to all appliances (at times it has done this by itself I guess when a surge is detected). The cheaper protector did NOT power off. In fact, it gave me a little shock as I attempted to unplug it from the socket. I was surprised when the expensive surge protector dried. It actually continued working just fine. I then purchased another brand at Home Depot for $150 for my LED.

    The point of this story is I believe this equipment has been the difference in how these TV's last & function. Electrical surges can come through not just power lines but cable lines as well (Verizon FIOS comes with an installed surge/power supply box). My 40" has been working fine for approximately 4-5 years now (I play this TV ALL night long); so has my 46" LED. They do have slight delays when you power on but I noticed that with all LCD technology (at work with projectors, TV's, monitors, projector TV's). I strongly suggest that a excellent surge protector that comes with a lifetime warranty on the appliances connected is purchased when one makes such an investment. I truly believe that it must have made the difference. The surge protector warranty should also offer full refund monetary replacement complete with the value limit. The more you spend, the more protection & thus higher the dollar amount for the warranty. I made sure with both that the dollar amount covered the purchase value of the TV purchased. Surge protector model-monster power hts1000 & belkin as21200-08 (46)

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    Reviewed March 2, 2011

    Late November, 2010, I bought a brand new Samsung PN63C8000 TV set, top of the line kind of TV at the time, plasma 3D and not even 2 months into light usage, it started showing black lines across the screen. I reported the problem to Samsung right away. On 1/20/2011, got a trouble ticket assigned no. **, and the resolution was to fix it at no cost (on warranty), the screen panel had to be replaced. I was told to wait up to a week for the process to finalize, then a repair shop would contact me.

    Two weeks into this, Samsung contacted me to say that they could not fix it and they would have to schedule an exchange of the whole unit instead. They closed the original trouble ticket and issued a new one, no. **. The same thing, I had to wait till the process finalized and somebody would call me to schedule delivery. Another week passed with no progress. They were calling me again to tell me that they did not have units of the same model anymore and that they could only offer a full refund. Again I had to wait.

    I got tired of waiting and contacted customer service again. They told me that my case was being escalated to a higher authority department, the ECR one, and I would receive a call from them within 48 hours. It was on Friday, no calls over the weekend. I gave it Monday and Tuesday, as if 48 work hours, still no hear. I contacted the customer service again and complained about 48 hours and nobody calling. They took a note, said so, and told me to wait another 48 hours . I found ECR's phone number on the Internet and called them directly.

    They told me that they have my case, that they do not have the same model for an exchange and that they can only offer a refund. I refused the refund as I wanted the product that I bought. They told me that they sent an internal email to yet another department, the Exchange and Refund one, and told me to wait 48 hours for them to contact me. As they keep pushing the time, it looks like all reasonable options to get me my TV back working are becoming unavailable. I've been looking at wide black bar across the screen for over 1.5 months now, and still no fix, no new unit, no nothing.

    Simple refund will hurt my wallet badly. I will not be able to buy anything like that for the same money now, and it wasn't just a TV, 3D glasses alone cost me a lot of money, and those I won't get my money back on. And a game station that supports 3D. So with a refund I'll be in the situation where I'll either lose in quality (non-plasma, smaller screen, etc.) or in money as without 3D TV, all the 3D equipment will be a waste.

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    Reviewed March 2, 2011

    The left side of television has major burn-in (image persistence) and ghosting problem. I called Samsung and after explaining the issue to them, they directed me to local repair company as my TV is out of warranty.

    The repair company stated I would need a new panel, which would cost over $1,000.00 to repair. The TV is useless now after only 2 years of ownership and normal viewership. After Googling the problem, I was overwhelmed at the number of responses from people having similar issues with this model as well as others, especially after the 1.5 to 2-year mark (of course after the 12-month warranty has expired).

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    Reviewed March 1, 2011

    My Samsung (Model: LNS4692D) LCD TV is defective. My TV also broke just a few months out of 1-year warranty. It turns out that thousands of individuals have the same problem. Well known defect: T-CON Board part BN81-01286A. There should be a recall on this. I paid $3,500 plus tax and it is now stored in my basement.

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    Reviewed March 1, 2011

    My Samsung 50 inches TV, which I bought two years and two months ago for $2900, suddenly developed multiple horizontal lines a month ago. Initially, this Samsung TV will start only after ten clicking sounds. We called Samsung but we did not get any answers at all.

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    Reviewed Feb. 28, 2011

    I purchase a Samsung LCD TV LVS4052D on 7/18/06. And on June 2010, I noticed that it started to take longer and longer to turn on. By October 2010, the TV would not turn on. I contacted Samsung and they said a repair personal would contact me for service. After a month of not hearing from Samsung, I took the TV to my local authorized repair shop. There I discovered that the main board and another part was damaged and needed replacement. I wrote a letter to the office of the president of Samsung about my issue and a representative by the name of Lisa ****** called me within a week. This was in early December 2010. She asked that I obtain a copy of the original receipt and when ready call her at *** *** ****x*****. I got a copy of the receipt and called Lisa several times, but she never returned any of my call. I left numerous messages on the main # as well as her voice mail, yet she never responded.

    Finally on Feb 15, 2011, I was able to reach her by phone and she gave me her email to forward the receipt. I did so the very same day. I did not hear back from her as she had promised and so I emailed her again Feb 18, 2011. She has yet to respond to either my phone calls or email. What I want to know is if the company will assist me in any way. For a TV to fail in this manner means that it was quite defective from the start. This has to be the worst customer service that I have ever received from any company. Certainly, I will never purchase a Samsung product again and once the contract on my current cell phone expires, I will switch to another manufacturer. Very disappointed with Samsung because over the years I have always recommended them to friends and family. Never again!

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    Reviewed Feb. 27, 2011

    I had the clicking on/off problem on a 52" LCD Samsung. They sent a technician and changed out the board with the capacitor. It was way past my warranty but no charge! Thank you, Samsung! The TV was fixed!

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    Reviewed Feb. 26, 2011

    My Samsung LCD LN46A630M1FXZA had a display failure just after two years. There is a vertical band of color distortion which is pronounced enough that you can't ignore it. The technician says it had bad contacts on one of the thirteen integrated amplifiers - a very common issue. It is out of warranty and I am out of pocket, and it would cost more than half the price of a new set.

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    Reviewed Feb. 25, 2011

    I have a Samsung (Model: LN40A630M1FXZA) 40" LCD TV that I paid $1,200.00 for in 12/8/2008. It is 3 years and 2 months old and all I get is a black screen with sound and no picture. At the time when I was looking for a new TV, Samsung was one that was rated high by Consumer Reports. In my resurrect, we have found that hundreds of people are having the same issue with their TVs as I am in different models of Samsung TVs. The capacitors are defective in all LCD TVs that they manufacture. The defective capacitors by Samsung should be recalled and fixed at Samsung's expense. Samsung will refer you to a technician since the TV is out of warranty at a cost of $175.00 for trip cost plus the cost of parts--and that is, if he has the parts on his truck. If not, he will charge you for another trip charge. What a scam that they have going.

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    Reviewed Feb. 25, 2011

    I just called Samsung and was told that my model was "one month" out of the range at which people were getting the free fix for the cycling and capacitor fix problem. "One month," I told the representative (who was very nice by the way) that my problem was the exact same one that everyone else was having, clicking and cycling. So, it's just ridiculous that they won't own up to the problem and fix it, especially something as trivial as this. Samsung needs to own up to the problem here and fix it. I love this television. It has been great but, given this experience with Samsung, I cannot recommend it to anyone. I get that defects happen. This is a mass-produced product. But, when you know it's a problem, own up to it. Ridiculous!

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    Reviewed Feb. 22, 2011

    Our 3 year old Samsung 46 inch LCD TV costing $1500 quit working. They sent someone to change the capacitors, but that didn't fix the problem. After many calls and emails (and providing documentation of purchase), they said there was nothing that they could do (would do). Any repairs would be our expense. Buyers beware of Samsung!

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    Reviewed Feb. 20, 2011

    We bought a new 50-inch Samsung TV at the end of 2008. Thirteen months after our purchase, a thin black line appeared across the TV screen. Shortly after, we experienced weird popping sounds. Soon, the popping sounds went away only to be replaced with two more black lines. Samsung wants me to call someone to take a look at it. They said they had never heard of this before, even though I must have read hundreds of people having the same problems. I demand a recall! If you are having the same problems with your Samsung TV do not remain silent! Let the world know that they can't get away with this. YouTube, post or blog everywhere you can.

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    Reviewed Feb. 18, 2011

    My Samsung LN32A450 TV turns off and on. Sometimes it will not turn on at all. I come back to it at a later time and it works. This problem is intermittent, but with increasing frequency. I searched the internet and found several instances of this issue with other people.

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    Reviewed Feb. 11, 2011

    Samsung plasma TV went out three days before the Super Bowl because of bad capacitors and/or a power board. Samsung refused to fix the problems because the TV is barely over the one year warranty. This company has manufactured faulty capacitors and refuses to fix the issue is unacceptable and they will never get my business.

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    Reviewed Feb. 9, 2011

    Samsung LCD TV LNT4661F disposable after less than 3 years. Purchased March 2008. December 2010, started having black horizontal lines across top. Local technician diagnosed and said ribbons/microchips at top of LCD panel had failed. Entire panel needs to be replaced. Estimated repair is $800-$1000. Pleaded to Samsung to extend warranty. CNET chat room sees many others with same problem. Only 1 person reports success of getting covered by Samsung even after warranty expiration. Samsung only says they are sorry. Don't buy Samsung TV. Not work premium price if failing after 2.5 years.

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    Reviewed Feb. 9, 2011

    I called the warranty department. They told me they couldn't help me because they only repaired 2008 LCD models. I looked up information on the computer and it stated that there was a problem with the capacitor and it was defective and under-powered. Apparently, this is a common issue for TVs made between Feb. 07 to April 2008.

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    Samsung TV Company Information

    Company Name:
    Samsung Computers and Monitors
    Year Founded:
    1938
    Country:
    Korea South
    Website:
    www.samsung.com