Samsung TV Reviews

TV turn off/on. Had someone check it - inform me it's a company defective problem.

I bought the 55" smart TV UN55F6300AFXZA only 3 months ago and it already has problem. The screen turned all green all of a sudden. Turned it off and on again later and it has normal picture for few minutes only. Spent a long time on the phone with the Samsung support people then service could not be schedule because I could not give them the complete serial number. The s/n number on the box is missing the ending letter. The TV is mounted on the wall so I could check on the back. There is a way to get the s/n if the TV can stay on with picture.

Samsung TV model # HLT6187SAX/XAA began to have a few white dots on the screen that shortly became more than 100 dots. Likely cause is the DLP/DMD? chip that was causing the white dots on my set and many others listed on the internet. Samsung sold the product but the chip supplier might be the real source of the problem (poor design, stuck mirrors). (I think the same chip goes into other manufacturers' products).

Our 60 inch Samsung Smart TV has developed a black blurb where the stand holds the tv. I have contacted the company and haven't heard anything back. I bought it from Walmart who won't stand by the warranty either. It is only 6 months old. What do I do?

I smell another Class Action. I purchased a Samsung television in November 2013 for my son's Christmas present. The television immediately started to have issues with turning on and off by itself. Turn on..turn off..turn on..turn off. Great Christmas gift!! Initially, I attempted to return the TV to the company that sold it to me because I was within the 30 days. Guess what?? They refused to take it back. I was told "It's not our problem, contact the TV manufacturer." After going round and round with this company and their rude phone reps, I contacted Samsung. January 2014 - Samsung sent a service technician to repair the TV. The technician replaced the defective part, but before he left the house, BOOM. Television turned off and would not turn back on. Luckily, the technician had a spare in his van and replaced the DEFECTIVE part a second time.

I am so ashamed that I told so many people that I thought Samsung was the best television. It is terrible. I have a 60 inch, gone in 11 months. I have a 48 inch, gone in 3.4 years. This is a piece of crap and Best Buy will not back any of Samsung's televisions unless you buy their warranty. My recommendation... never ever purchase anything by Samsung.

I was not aware that there was a settlement with Samsung, my tv all of a sudden start shutting on and off for no reason. Call Samsung and I received the run around and when I finally got to a representative, she said settlement has ended and will not be able to assist for that reason. I also had purchase a extra 2 year warranty from the store but that had rained out as well. I was not informed of settlement. I can't believe they treat their customer that way. I paid $2200 for mine. It was a series 3 330 and not even four years old. I will have to repair at my own expense.

Bad picture, fails color bar test green/purple/green/purple - After giving fifty years of my life history have been told to do everything everybody else here has talked about. Plugging and unplugging, being told this is an issue with cable provider (right after they were told the unit has been at three different location trying to check problem). One tech told me about a total reset procedure and he was the most helpful of all. But no one mentioned picture test, which it failed and says to call Samsung, which service tech had no idea of such a test. Manual does mention software upgrade which Samsung also denies even as listed in on screen menu. People have to learn somewhere but I don't think the majority are experienced techs, only sitting at a computer reading from a scripted flow chart.

My TV was purchased in 2006 but has been barely used as it is in my formal living room that's not used. Turned on TV only to find out it just clicks but will not power on. Call Samsung on Wed. The agent (Nika) told me she had to call me back. No call back. Called back today. They gave me the runaround and after being kept on the phone for 52 mins and being transferred 5 times, they told me I had to pay for my repairs. Samsung has a reputation for bad capacitors. Wish I knew that. I will never buy a Samsung product again! Bad customer service. Even their Executive customer service sucks!!!

My Samsung HDTV cycles on and off for approximately two minutes before displaying a picture. A class action suit on the capacitor problem closed Feb. 2014. I was unaware of a settlement. The TV must now be repaired at my expense per Samsung. Disappointed with Samsung. The Web has numerous complaints about the on-off cycling problem. I wonder what the options are after a class action suit is closed.

Set is roughly 3 years old and out of warranty. It will not turn on. Everything I could find pointed to a bad power board I replaced that did not fix. I was then told by a parts supplier to try the panel control board. I then took the cover off and plugged in the set. 6 clicks with a green LED flashing on the T-con board, then silence. All parts look good, no signs of being hot, or burst capacitors. Very disappointed in a $600-$800 set lasting 3 years. I will never buy another Samsung and will advise my friends not to as well. Samsung makes junk sets and couldn't care less about their customers. BTW, no, I didn't call a repairman. I will not spend another $300-$500 on a weak design.

A new Samsung smart TV that shows a dark view on top of the screen. It's frustrating.

Soon after purchase the picture on the TV would blackout after turning it on, only sound would work. This would require I turn off and turn back on and mostly it would then function properly. Then some time ago it worsened considerably. Now it screeches painfully loud when turned on along with a green screen. My pets are terrified of this TV. It screams for about 5 seconds, with the green screen as mentioned and is unresponsive. Thankfully this only lasts for about 5 seconds (too long) and shuts itself off and restarts in about 10 more seconds and works fine thereafter.

Samsung 40" LED TV model:UN40ES6500F - I've owned this tv for almost a year now and so far I am happy with it. Don't get me wrong, that doesn't mean I'm completely satisfied. On the positive side, this unit has a great picture with bright to semi dark scenes, the colors are vibrant, the picture is sharp and clear, and with the tru motion turned on it is only better. Some people may not like that option but I do. There is no motion blur with the refresh rate of 120hz. If you like 3D then the performance of this tv is very good I would say.

Today something unusual started to happen on my 50-inch tv. Every so often and it is annoying. On the left side of the screen, some Samsung features are listed for about 20 second at a time and repeat every 10-15 minutes. The features listed are: Series 5, Plasma+1, Full HD 1080p, clear image panel, Wide Color enhancer, 600Hr. subfield motion, and HDMI x2. These items appear as a column on the screen's left side. How did this start and how do I stop it?

I love my home theater. It is so nice and I highly recommend the Home theater.

I got a brand new Samsung Galaxy S4 active. In the first week I called them and told them something was wrong with the phone; it gets really hot. They treated me like I was an idiot saying I had too many applications in it. I haven't loaded any applications on it, only the 35 or so that I can't uninstall and are completely worthless. That's for another blog. Anyway two weeks later there is a crack in the screen. Samsung informed me that their warranty doesn't cover damage that I caused - only I didn't cause it. It was from the phone overheating and when the battery expands it cracked the screen. Neither AT&T or Samsung will do anything about it. I have insurance, so for a $200 deductible I can send it in and they will send me a phone that might or might not be refurbished, and won't even guarantee that it will be the same brand or color. So I have a three week old broken phone for $700. If I choose to send it in, then go without a phone till it’s fixed. This isn't right. It's legal highway robbery. I will never buy Samsung again.

Wow! Holy hell, that was way harder than it should have been. After 3 days, 3 chats, 3 phone calls and 2 service tickets, maybe I'll get a call in a couple of days from a technician. When I was shopping for a new TV, I could have bought any TV at all and I chose Samsung because of their renowned quality. My TV came out of the factory about 6 months ago and now it doesn't work. Okay, these things happen, but trying to actually get it fixed or even find someone who knows what they are talking about is like pulling teeth.

My Samsung Home Entertainment system, on the dresser next to my bed where my Samsung large TV is, caught on fire! After unplugging it and running towards my master bedroom Jacuzzi to throw it in and water it down - the fire stopped - Samsung Junk!

I bought Galaxy note 3 phone & gear watch. Spent almost $1000. Watch broke down after couple of use and was sent back to Samsung for service. After 2 weeks got it back but same problem happen again. They want me to sent it back, but I told them I rather throw it in trash. They refuse to send me another one, instead they want me to pack it & sent it back so they can spend another 2 weeks to fix this garbage. I already replace my phone once but still have all kind of problem with it. Their product is garbage and service is lousy. They don't care about loyal customer unlike Apple. Very disappointed.

Only a few months old my 65" LED Samsung will not come back on. The first time it happened it took me a while to figure it out. I tried to unplug it and nothing. I went to the breaker and flipped if off and back on. And with that it came back on. I thought it was a one time issue but it does it every time we lose power. I purchased an extended warranty so on Monday I will be calling. Very unhappy with this purchase.

Samsung LED TV Model UN46D7000LF - We have replaced the remote twice. Of course it is out of warranty after 30 days. It rarely works and needs constant re-pairing to the TV. The TV has great picture quality. The Internet connectivity is generally good (when the remote works), but Skype is a big problem. It has severe pixilating, so we don't use it anymore. We just use my laptop. We have never successfully used the 3D feature, even though we have a Samsung 3D Blue-Ray player.

I would like to update everyone with my experience with Samsung customer service. My seller called up Samsung to help me w/ my problem. A Samsung rep got in touch and after getting the documentation for my purchase, they simply flatly told me the TV was out of warranty. It was just a little over three months since I bought the TV from an eBay seller. It was described as a factory refurbished unit and should be up to Samsung's factory standards for a brand new unit.

Our television began cycling on and off intermittently within 18 months of purchase. It finally permanently cycled on and off within 24 month of purchase. It was out of warranty and Samsung has no authorized service repair in Jacksonville Florida. The closest service provider is in Tampa and they planned to charge $200 just for the visit. The problem with the television was a faulty main board. The main board was on back order 9 month. Service dealers in my area stated that Samsung televisions have faulty main boards, are a common problem with the Samsung television. Samsung customer service center will lead customer down a trail of spending more money by purchasing only Samsung Authorized parts which they will guarantee. We did. However, when we received another faulty part from J and J, we were out of luck and told that it was a nonreturnable, nonrefundable part.. Once your TV goes down this road, throw it away. Do not be a fool and spend more money trying to fix it.

I purchased the TV (Model un55fh6030fxza) last December 2013. By early February, the first indication of the problem began. At first, I thought the problem was cable service-related so I called my provider to check the cable box. It was not occurring too frequently so I didn't pay attention. However, by late March, the cycling has become so frequent that I called Samsung’s customer support about it. Bad thing is, they told me the warranty has expired. The unit was a factory refurbished unit and has only 3 months warranty cover. They told to try unplugging and replugging the unit. It did not solve the problem. Then, they told me case closed. This April, the TV just cycles off and on from time it is turned on. It is completely useless now. Is Samsung reselling these defective TVs in the secondary market and saying they have refurbished these to manufacturer's standard?

I have a Samsung TV only 6 months use. Now when I turn it on, I have sound but no picture. I will never purchase a Samsung TV again.

My Samsung TV will not turn... just blinks red. Heard that before? I did not know this was common problem, and had the DISH techs come to my house a few times over the last year to try to fix my connection problem. At this point, it would turn on, but would not navigate well. I called Samsung only to find I was too late for class action recourse. They did offer a one time only free parts package with all labor cost to my responsibility... no guarantee. Amazon has the parts kits and they're cheap. I have several Samsung products... TVs - Washer - Phone. No more. Today I replace the TV with Toshiba.

Volume and channel change on its own. Zero help from samsung. 3rd samsung tv that's experiencing some type of issue. Less than 5 years old. Never a complaint about the picture quality. All problems with durability. Don't waste your money.

I purchased a Samsung 55in Smart TV about 18 months ago. After this extended period of time that I've been using it (sarcasm intended), the TV won't turn on. The Samsung logo will blink on and off every couple of minutes. Over the course of the last couple of weeks, the TV would eventually turn on (sometimes after half an hour or more). Now nothing. Samsung has not been helpful. This sounds remarkably like what was happening during their class action lawsuit a few years ago.

A few weeks back, my Samsung TV model # HL61A750A1FXZA began to have a few white dots on the screen that shortly became 40 to 50 dots. Knowing the warranty had expired, I called Samsung and asked if they had extended the warranty for the DMD chip that was causing the white dots on my set and hundreds of other listed on the internet and was told by Samsung rep there was no extended warranty and they couldn't do anything. I feel Samsung should have offered to offset the cost of repairing a TV set they touted as having an LED light source that would last 60,000 hrs when the main chip that produces the video you see, can't last half that time. Now I am not going to say I will never purchase another Samsung product because of this issue. The fix was relatively simple; replace the chip costing me about $210.00 and an hour of my time. Cost to Samsung is they will no longer be the go to company they once were in my house and that's a sham. Recent Samsung purchases have included a refrigerator, Galaxy Note 10.1 tablet and Samsung Blu-ray player. The next purchase will most likely be a Smart TV.

Purchased this TV in December 2013 and it has been perfect in all ways so far. I would recommend this brand anytime.

I called Samsung tonight and after talking to the executive representative, she stated that my television was out of warranty and there is nothing Samsung could do for me. She checked to make sure that my television was not included in the class action lawsuit and it was not. Even from my limited knowledge of the inner workings of televisions I can assume that this is the same problem that they are having with multiple versions of their products. My $1200 television set needs to be repaired after casual use over the course of five years. I'm disappointed with the fact that Samsung will not back their product even though they know that it is an engineering issue. I'm just disappointed in the company and wanted to make others aware.

Sent Samsung an email telling them we had no power on our TV. They sent us an email back telling us how to test the TV. How can I run a test when I have no power. My background is engineering so I decided to go out and purchase a new power board as was suggested by other posts on the internet. No luck! Samsung says they will schedule a service call. Asked them for an estimate (unknown).

T.V started out with white dots, a few at first then each day more and more appeared. T.V. than started turning off by itself then it just went blank and will not come on. Called Samsung and was told it was out of warranty. Noticed on the websites numerous complaints about the same problem. Called back to see if class action suit or recall was on these tv's and was told they did not have that information. They then said there was nothing they could do and I was given a phone number for a shop that could fix it in my area. Shop wanted to charge $320.00 just for the chip and an additional fee for the bulb. I think Samsung should be responsible for these repairs since there are so many complaints about the same problem with their tv's. Was contemplating whether or not it would be better to just buy another one, and based on all the complaints I've read and my personal experience, it will not be a Samsung.

I AM EXPERIENCING what a few others have with my 62" Samsung TV. That is, the power cycles off and on for no apparent reason on the TV. It started happening maybe once or twice a month. Now this nuisance problem is happening more often. For the first time this past week a message comes up in the middle of the picture. It says "Check your #1 fan". I hear no fan running. Can somebody please give me a clue as to where this fan is located on a Big screen Samsung TV? In opening up the back of the TV, I see nothing.

I have 2010 Samsung LCD 32 inch TV which I purchased in 2011. About three months ago, the TV started turning on and off. No particular pattern. As time passed, it would eventually turn off and just flicker from a black screen to a grey screen and back, all the while the power light flickered on/off. I called Samsung to which they suggested that they will have a repair rep call me and diagnose issue at my expense of course. I declined. As time progressed the TV continuously got worse to the point that even unplugging it from the power source would not reset or disrupt its off/on pattern. So after inquiring with local repair shop they stated I could buy another TV of equal or better quality for $100 more than what he would charge... Really???

My Samsung 40" LCD TV started powering off and on by itself. I contacted Samsung who said they had no other complaints about this happening to any of their TVs. They had me do some simple troubleshooting steps (like unplug the TV and plug it back in again) to no avail. The truth is they lost a class action lawsuit over this issue and were forced to do a recall. THEY DID NOT NOTIFY ME ABOUT THIS RECALL EVEN THOUGH MY TV WAS REGISTERED WITH THEM.

I will never buy Samsung products again!!! On my "THIRD" 32" TV that has a bad digital tuner. Samsung tech support said they would send me a digital converter/tuner box (The box to upgrade old TVs to digital). They won"t send the correct part. They built it broken & didn't advertise it as defective. The whole lot was sold to discounters that didn't say defective either. I also have a Samsung cell phone that is basically junk as well. It only worked properly for about 30 days. I've seen the refrigerators but won't buy one now. We need to get a ban on all Samsung products until they get a decent service network or quit building junk.

Samsung un55d8000 led 3d tv lcd - Purchased in April 2011 with 2 yr warranty. 24 months later screen started ghosting after warm up disappeared. Thought was glitch. Got worse over next 3 months. Called and chatted with Samsung. Oct 2013, went thru troubleshooting and techs. They said that is not a problem for Samsung. But upon checking internet found that it is a problem. They have repaired and replaced screens. Screens come from Mexico and are not available, Price $2200. Samsung must be buying all of them. Sent complaint to BBB, no answer as yet.

We have had this Samsung 55inch smart tv for about a year and a half. It has never worked right, camera comes on by itself, voice controls and hand controls don't work. It will click off and on by itself then there's no picture just different colored lines. It will do this several times a day. Now it's in the shop, so glad we bought an extended warranty. Samsung says they have no records of problems with their TVs doing this, but when I googled it apparently it happens all the time. I would never buy a Samsung product again... Expensive TV is a piece of JUNK.

Purchased a 50" Samsung Plasma TV in November 2007. It caught fire last week (Feb. 2014). I loved the TV, it was a great product - until it almost burned my house down. I was unaware such a thing was common, but once I Googled the incident, I discovered it was VERY common. It lasted 6 1/2 years, well beyond the extended warranty that I paid an additional $279 for. And it was purchased from Circuit City, which is no longer in business. I just want to go on record with the incident so it can be counted among the stats that show the danger exists.

My 2011 Samsung 51" tv turned off all by itself and won't turn back on. I called Samsung and was told it was out of warranty, and they could not help me. Told me to call a repair shop that is 28 miles from my house. I know there was a class action lawsuit against Samsung for the exact same reason for tv's through 2008. They won't even consider that this is the same problem.

Called Samsung cust service. They researched my model number and said it was out of warranty and there was nothing they would/could do. Offered to give me a name of a repair shop.

I bought my Smart TV from Best Buy in August 2013 (approx. 6 months ago)... I've loved it everyday since I've owned it... until now. The screen went black a few days ago. No picture, just sound. I turned the TV off, then on again... Now I get no sound AND no picture. So I called 1-800-Samsung. The operators are very apologetic... but my TV still doesn't work and the worst part because it's only 32" they consider it small enough to not merit a Tech house-call. I have to take the TV to the authorized repair center... oh, and it's 28 miles away and I have no car since I live in downtown Chicago and don't need one. The Service Repair company Samsung chose to let me know they'd be happy to come out, if I pay them an extra $95 (pick-up fee) and give them an extra 2-business days of lost time... Very frustrating!

This LCD tv after 2 yrs, the tv has vertical color lines on the screen when turn on. It takes about 3 minutes for the color lines disappear and white horizontal lines appears intermittently. We, meaning another member of our family, had bought the same model. This tv is also having the same problems. This was addressed to Samsung, but I was told that tv was out of warranty period. We are disappointed of Samsung now that this tv is not working out for us. We are going to stay away from Samsung tv product and we are looking into other tv brands.

I ordered the about TV on 1/15/2014 from you Website mainly for the White Glove Service you offered. Also was a 3-5 day delivery. I still do not have my TV installed. It is Feb 1.11 days after I ordered the TV I called the customer service department to see when my TV would be delivered. After much back and forth they say they can deliver it on the 27th. Since I was going out of the country I needed a delivery before 4. No problem. So I TOOK A day off of work. At 3 I called shipping company, they said they can be at my house by 4. (If I didn't call I wouldn't have known this.) I called Samsung customer service and arranged a Saturday pick up. I was boarding my plane and got a call from my building that my TV was delivered. It was left with a random building worker.

We bought a 72" DLP TV (HL-72A650C1) about 4 years ago. We immediately started having problems with it turning itself off and back on. It was intermittent and had no rhyme or reason. We called customer service (it was under warranty for a year) and had them out no fewer than 3 times within the year for the same problem. They replaced the power board at least once, and the lamp and ballast as well, if I remember correctly. In other words, the whole guts of the stupid thing. When we called Samsung the third time we said, "Look, there's obviously a problem with this TV. We want another one; what are you willing to do?" They replied that they didn't make that TV anymore but would give us a credit toward a new one. We agreed. Then they turned around and said, "Wait, give us one more try to fix it." We were very reluctant but agreed.

My Samsung T.V. broke right off of the stand. I barely moved it an inch or so and the stand broke. My t.v. took a nose dive and shattered the screen. I called Samsung, explained the situation, was granted a claim, was even given a claim number, then when they didn't come through, I called them and they said my wife refused to go forward on the claim. I tried to correct this but they told me that it was physical damage not covered by the warranty... how? If I already had a claim number! My wife was pushing me to file a claim and she didn't refuse. My claim number is **. It was already granted but they came up with a lie not to pay up.

In approximately the past 5 years, we have purchased 3 Samsung TVs, based on their reputation and Consumer Reports. Not going to bother indicating model #s, as I've reviewed the incredible number of negative reviews on various sites regarding Samsung over the years. However, I do still have purchase and repair receipts to validate this review. Within 2 weeks of the one-yr warranty expiration of the 55" LCD TV, we had to replace the screen due to pixel failure. Yeah! Warranty! But alas, approximately 12-18 months ago, we blew the capacitors on this same unit as well as capacitors of our smaller, newer model! No warranty this time. Didn't know about the class action suit.

I started having the problem last Sunday (1/19/2014) - LN52A630M1FXZA. Called in and they told me to unplug from the wall and wait 30 seconds. That actually worked (the first time). She also said there was an upgrade for my model and sent me the instructions to download. I went to the site to download, but there were no upgrades for my model. The next day, when it started cycling again, I tried unplugging it again, but it didn't work. I left it unplugged for 5-10 minutes and still no change. I called again and explained the issue and the guy said I qualified for an upgrade and transferred me to the Capacitor Settlement group. Unfortunately, they had left for the day. Tried the website, but it was down.

Every once in a while the TV would just shut down. This was in 2012 & 2013. Then in Jan. 2014, it wouldn't turn on, just kept on cycling. Called Samsung and at first they said, "Oh they had a problem and it was covered." When I got further into their company it was only for TVs manufactured before 2009. Well ours was manufactured in Jan. 2009, so we didn't qualify for the recall. I took it apart and saw the defective Capacitors. Removed the power board and took it to a friend. He soldered in the new capacitors, and now it works fine. $5.56 for the 2 Capacitors, WOW, I wonder what a shop would have charged us. Actually I know, $60 an hour plus parts. So in the end Samsung has lost another customer. They know of the problem and should be willing to do the repair.

I purchased a Samsung 46" LED SMART TV in June 2011. In July 2013 a large pale band appeared across the top of the screen. I called Samsung and we did the diagnostic tests. I was told it needed service and they gave me 2 names in the Albany, NY area - the first had just gone out of business and the second had the phone disconnected, so I googled Samsung repair, found a company and took the TV to them. They said the display panel was bad and would pursue it with Samsung even though it was out of warranty. After six months no progress so I again talked to Samsung and they said I would have to take it to a new "authorized" service company and again pay to have the problem diagnosed.

Yesterday my Samsung TV (Model LN52A750R1FXZA) started cycling off and on and off and on all by itself. I can't get the TV to stay on it just keeps cycling over and over again. I found through research that this is because of faulty capacitors in which Samsung was involved in a huge class action lawsuit that required Samsung to provide repairs for free. I was told my model qualified for this free repair and I was transferred to the "Capacitor Settlement" department. Once I was transferred to that department and provided my Serial Number they claimed my set was 4 months shy of qualifying for these free repairs. I was then sent back to the customer services area in which I had to provide all my information all over again. They then told me that my model number did indeed qualify for this free repair and set up a FREE service appointment and told me they would have to transfer me one more time to the Capacitor Settlement area to answer a few questions.

Totally insulted and betrayed by a company I thought were suppose to be the best. My Samsung 46" LCD HDTV has died after only 3 years of use and no support from Samsung... And mind you no gamers here, only blu-ray movies with Sony PS3 and internet.

A vertical line has appeared on my TV screen. Samsung says it is out of warranty! The TV is only 2 years old. Jeez! If I would have known this so-called top of the line TV would only last 2 years, I never would have spent $2000 on it! C'mon Samsung! Man up and repair the TV for free and salvage your reputation!

This TV set was purchased on July 5, 2009. I was a "devout" Panasonic customer, but had heard "the buzz" that Samsung was fighting for top honors. I was extremely happy with the pic quality, but who wouldn't be as my Panasonic set was 20 years old. (It was the top set per Consumer Reports at that particular time.) In late December 2013, the Samsung went bad with colorful vertical lines running across the screen. Samsung "sanctioned" repair tech told me that it most likely needed a circuit board (grand total cost of $400.00 approx.), but they required $150.00 to come out to take a peek. I decided to take the set into another reputable repair center for an estimate. The estimate would cost $59.50. I have been informed that the "close second to Panasonic" would cost me $1,034.00 to repair as the display is junk.

I have the HL61A750A1FXZA purchased in 2008. Last month I noticed a white dot on the screen. This month another appeared. I googled and discovered that this is a known problem with Samsung DLP TVs and Samsung was fixing them for free. I called Samsung and they stated that my model is not under recall and I would be liable for an "out of warranty service call". They would not acknowledge that this is a chip problem and stated there is no issues with this model. You only need to put the model in Google to find a plethora of people with my model and white dot issues. Some were getting them fixed at no cost. I am now awaiting a supervisor to call me back within two days. If it is a known issue and Samsung is fixing TVs for this very issue. What is my recourse?

I have a burnt pixel and images than stay burned into T.V. when channel is turned. Took out extended warranty and pd dearly for it at the time of purchase. Our family barely watches this T.V., looks brand new. The extended warranty co. wanted to even charge me for service call? They told me they would e-mail contract in 24 to 48 hours and that was the 10th. Guess that goes with the territory.

We called Samsung and they agreed to change the capacitors because that was the "known issue". This has done nothing to end the cycling and the repairman told me that I need a new motherboard. Samsung will not cover it even though it looks like that is also a problem with my 40-inch model. My model is one that they accepted as having a problem. I now have to replace it at my own cost. Ridiculous!

I have a Samsung 55" model UN55B7100WfXZA led TV with double image. Called Samsung Customer Service and they will not admit there is a problem with the set even though it is all over the internet and since it is out of its 1 yr warranty, they cannot help me. I paid over 3000 for this set and was loyal to Samsung - not any more. They had problems with capacitors before and finally admitted it but they are not on this. I suggest no one buy a Samsung led TV as they break down and Samsung service is a joke. I will gladly join any action to great Samsung back on track and stop what I feel is a disservice to its customers. If others are having this problem, please post to different sites to warn people.

Several days ago, my Samsung television began cycling on and off. Called Samsung customer service and was told that my unit was two months shy of qualifying for free repairs due to a massive class action lawsuit that required Samsung to provide repairs to millions of units in a 2008 court case. After 40 minutes of speaking to several different representatives, two of whom specified that Samsung would honor a one time courtesy repair since my problem was related to on-going problem capacitors on faulty units from the class action lawsuit. However, when the shuffle ended I was left with a rep from the class action lawsuit settlement department that informed me, based on her script, that I would not be getting a free repair. Had two representatives not already documented a free repair for my faulty unit, subsequently noted in my account and acknowledged by the settlement rep, I would not be as upset by rep's robotic response that overrode previous rep's excellent customer service.

We purchased our 46" Samsung LCD TV in Feb. 2009. We also purchased a three year warranty. Two times we had the serviceman come and do a yearly inspection and cleaning. This was included in the warranty. About 6 months ago the color on HD channels started changing. Today the TV clicked when you tried to turn it on and then went back off. The red light comes on but it just keeps turning on and off. After researching the web, I discovered that there was a class action lawsuit about the bad capacitors that caused this problem. I contacted the company and was told that because my TV wasn't on the list, there was nothing they could do for me. Really?

I bought a ilo tv was not cheap to buy. Had it go out on me so I took the back off and all the components are Samsung, thought that it could be fixed so ordered a buffer board for it put it in and, of course there was another problem, main power supply board was out also. Sent the board # in to get it and guess what, the TV has been discontinued and the board is not available from Samsung or any of the other suppliers. This is a scam, and it is not only TV`s Everything you buy nowadays has some kind of electronics on it and we are all being RAPED by this. We are not customers we are VICTIMS So bend over whenever you need anything that plugs into the wall or starts with a key and of course keep a smile on your face when they tell you "we are so sorry you are having this problem".

Only 4 years cost $1,000, just stopped working. Cost $100 for a repair guy to tell me it's dead. Only 4 years? Really? What a piece of crap.

A year and about 4 months back I bought this SAMSUNG PLASMA TV PS43D450 which I thought was a good deal at about INR36K discarding my Philips old tube TV. Suddenly yesterday when i was flipping the channel, I found a single horizontal line appearing on the below TV screen. I thought for a while it could be the problem of the cable transmission only to later come to know that there is a problem in the TV.

My Samsung SIII phone dropped out of my pocket on Thanksgiving Day and went blank. Because I needed my phone for work, I joined the mobs at Best Buy that night to get a replacement. I was told I was eligible for a free SIIII upgrade. Wrong! After hours of waiting in line, I was told that wasn't the case, and that a new phone would cost $750. That's outrageous for a product that will be obsolete in another 2 years, but I did buy another Samsung phone because I needed a phone for work. Samsung customer service told me my phone was under warranty and since there was no outer physical damage, they would cover repair expenses. Wrong again! They now want $150 for what they told me was a covered repair. I'm disgusted with Samsung quality and Samsung customer service.

I literally bought a new TV just hours before seeing the article on the Samsung TVs overheating. It bothers me that when I contacted Samsung, they didn't mention anything about this problem. I bought my original TV in April of 2012. It didn't last 18 months. Also, a repair person recommended to stay with Samsung saying it could have been just a lemon. I think I will review the YouTube video and see if I can repair my old TV. It can end up being over a $1000.00 lesson. I will be happy if I can repair the TV, but the overall experience makes me very disappointed.

We purchased a Samsung 64 Plasma 3D Smart TV on November 09, 2013. Two weeks exactly after purchase, my 25 year old son tapped his cell phone into the screen on the TV. The TV screen broke into a 6 way crack. After contacting Samsung, we were told that this was product damage. I told them that I agreed and would pay a reasonable price to get the TV repaired. A repairman came out and told us that it was unrepairable. I recontacted Samsung and again told them that I would pay to have them repair the TV. I am told by Samsung that they cannot help me. $1800 and now junk. I told them that a child with a common toy would have been seriously hurt by just banging the screen. I look online and see hundreds of Samsung screens that have broken. We have a 12 year old Panasonic 60" and two LG and none of these have ever broken a screen.

I purchased this television in 2008 for about $3500 from Circuit City. I went with an LCD because I thought it would be a great TV and expected it to last me a decade or two. Compared to the longer lifespan of a $50 Magnavox CRT, I figured I gotta be getting better if not great quality. "You get what you pay for"... right? Well 5 years later, here I am with a kaput big block of pretty black glass and little more.

What a pile of junk. Bad capacitor, Samsung has stopped the class action website so you can't file a claim. Thank goodness it was only a TV that I bought, with its performance, I will never buy Samsung.

I bought a 42" LED TV in January 2011, and it failed in the summer of 2013. I called to get service, and be part of the recall for the capacitors. I was told the last month of "recall/warranty" purchase was Dec 2010, and they would not do anything about it- not even a voucher to buy a new Samsung TV. I WILL NEVER BUY A SAMSUNG PRODUCT..... EVER!!!!!!!!! Their Customer Service is NON-EXISTENT!!

PN42C450 42" Plasma TV - Similar to the other TV owners, I bought my Samsung less than 2 years ago. After about 14 months of light usage, I turned on the TV and it turned off. It went within a short period of time. When I tried turning back on, it just clicked several times and would not turn on. If I let it stand for a while, it will repeat. Reading online, there are several Samsung models that had capacitor issues. There was a class action lawsuit that they all fall under. Unfortunately, my model does not fall under the class action lawsuit as it is too new. I spoke with Samsung support and they would not warranty the TV. When I brought up the capacitor issue, they responded by saying this unit was not one of the affected model years. I guess the class action suit should have been increased to cover more models and years!

Just bought this Samsung 40" LED tv yesterday. After hooking up and watching for a few hours moved it to where we wanted. Turned tv back on and now the picture is upside down. Did the online live chat and after trying a few things, representative said a service technician would call us on Monday to set up an appointment. Today is Saturday. I am so angry I just want to take the thing back and go buy another brand. But with the way stores are today I feel this is only the beginning of my troubles. I should have researched this brand more.

Our 37" Samsung shut down while we were watching TV. The model# is LN37B530P7FXZC and the inverter board# is BN44-262A. The red light is off and there are blown fuses on the backlight inverter board. There seems to be capacitor issues with Samsung LCD televisions. We can't keep buying new TVs and what about the recycle issue. Every place told us this would cost too much to repair. Do class action suits in USA give coverage to Canadians? Not sure where I stand regarding my Samsung TV. We have enjoyed their product over the years.

I purchased a 60D7000 LCD Samsung 07/30/2011, received it on 08/25/2011. I purchased extra years warranty. Three months after warranty was out the TV quit working. I contacted Samsung and Best Buy and they both told me sorry, warranty is out. I finally have taken it to a local TV shop where I will have to pay $360 to get it fixed. The TV shop told me that the main board was the problem. I think this should be covered by Samsung being it cost so much from start and only getting two and Half years of service, which TV was not on every day, which means I got less time on it. Most TVs last for years before giving trouble.

I'm sorry I hadn't read the reviews before buying a new Samsung 40" led/lcd television. Two years and $1000 later the television's image became blurred with lines across it, just like I've seen with other numerous examples online. of course I get the canned response, and when I call their "technician" to ask if I’m better off just replacing the television based on the symptoms they can't even give me a straight answer. They should quit the TV business.

I bought my Samsung less than 2 years ago. I haven't had any problems with it until 2 nights ago. I turned on the TV and it turned off within 30 seconds. When I tried turning back on it just clicked several times and would not turn on. I just found out that there are several Samsung models that had the same issue. There was a class action lawsuit that they all fall under. Unfortunately, my model does not fall under the class action lawsuit. Has anybody had any luck with this or have any insight?

Horrible LED TV. TV has power and red light indicator is on but TV will not turn on. Reported problem two weeks ago. Service Tech never called. Recalled Samsung. They called Service Tech then he called and with appt. came out. Said it was power supply and he would order. No idea when it would come in. He left. I recalled Samsung three days later. They called Service Tech and he said he had part and would contact me. Service Tech came out and installed what he said was new power supply. It did not work. He removed it and said it was some other part. Probably smart module. Said I could bring it to shop for $50 and they would determine what was wrong. He said it would be cheaper to buy a new TV. RIDICULOUS. Set is four years old.

Contacted Samsung Customer Support concerning my LN52A550P3FXZA that is experiencing the "powers up slowly while clicking all the time" capacitor issue. The legal settlement requires me to ship the ENTIRE TV back to the states and I'm stationed in Germany, serving our country as I have for the past 28 1/2 years. The known issue is the PCB (power control board) that weighs 3 lbs, versus the 22 lb large, awkward TV. The $100 for a new board...

I've been reading all the complaints about the Samsung TV's. I have a un324000 LED and it is not working right. I called the company and they had a repair man call me. When my TV comes on, it use to have a red and green line about 2/3 down the screen from left to right. The bottom of the line would have the HD screen but the upper 2/3 did not. Now when I turn it on, the upper 2/3 is black and the lower 1/3 has a picture. After an hour or so, the whole screen will come up but still has the red and green line. After several hours, the screen starts freezing for about an hour. Then it keeps going on and off.

My Samsung TV is Model LN52A550 (don’t know the year I bought it) and over the past 2 months began exhibiting symptoms of the capacitor problem mentioned by others. Each day the TV took longer and longer to start, but did eventually start after repeated "clicking" noises, occasionally making loud static noise and flashing a green screen.

I have a Samsung Model PN50A460, with a manufacturer date of Feb. 2009. The TV does NOT fall under the class action lawsuit (manufacturer dates are 2006 to 2008) to receive the "free" capacitor replacement via Samsung. My TV is doing the exact same thing as the "older" models. It's making the "clicking" sound with the on/off cycling, but the TV will not come on. All you can hear is the "clicking" noise as it is trying cycle itself "on".

I was searching the net trying to locate a solution to why my TV keeps clicking and not turning on and discovered that there was a class action suit for numerous older models for faulty capacitors... I verified the blog and found that my TV was one of the older models affected... so I attempted to access the website for the suit and Samsung has removed it. So I called Samsung Canada... Well, imagine my shock to find out they will not give auth. to have my "non-warranty" fixed. This is not the first time this happened I explained, except the last time it was 2-3 yrs after purchasing it at $2500 and it was still under warranty. I am not only disgusted but totally disappointed with Samsung at this moment. A warranty and class action suit are 2 different things. I am a single mother of 3 children and really cannot afford to have to go buy a new TV when this TV other than this issue was working perfectly and to top it off just before Christmas... I will not be purchasing Samsung products again in the future, I guarantee you that.

Bought a Blu-Ray DVD player some time ago and had no problems connecting to our computer via our router. Got a new router and it will not work with our player. Called customer service and they went through a lot of stuff then started to tell us our firewall was not working and transferred us to someone who could 'explain'. Long story short we got a high pressure sales job for some malware program that would have cost us $700 annually - two guys in India tag teaming us and arguing. I asked what happened to our original call about the DVD player and they acted dumb, I wound up hanging up on them. We plan to donate the player to charity and get another one, NOT a Samsung. One of the most blatant attempts at a shakedown I have ever run into!

Purchased a Samsung 51" Plasma TV. Mounted the provided TV stand to the TV, placed TV onto a level TV stand and noticed TV was not level. Visible to the eye. Measurement confirmed 1/2" difference from right to left side. Contacted Samsung and they advised since they were not notified within 72 hours there was nothing they could do for me. Warranty information provided with the TV advises a (1) year warranty from date of purchase ("defects in materials or workmanship"). l have been to several retail outlets that sell this brand and size, they have these TVs on display and have the same problem. This is not isolated.

Samsung Model: LN55A920 4.5 years old, approx. 7000 hours of use. Panel (screen) has horizontal lines most visible in the upper right corner and fading to nothing in the lower left corner. Samsung repair tech said the panel needs to be replaced; cost $1500.

My 5-year-old TV started to have a double exposure on half the screen whenever it was turned on. I found out from an authorized repair shop that Samsung uses a conducting glue to connect the components. The glue is affected by temperature and the connection does not properly carry the signal to the components. There is no fix for this problem.

After posting here, and several other sites (including Samsungs Facebook Page)... Samsung contacted me (via Facebook) and stated they would give me a one-time warranty extension... and have a tech come and repair the television. It was the power supply board that had gone bad. I appreciate Samsung doing this this... :)

I had purchased Samsung LCD 40" model LA40D550 from Snehanjali, Malad West, Mumbai, India on 29.10.2011 vide their Invoice no. **. 2 days back, suddenly the Screen started showing horizontal lines in the upper 6" portion. The TV mechanic from your service center visited on 12.10.2013 against my Complaint (for which he charged me 1125/- which is too exorbitant just to let me know the nature of fault) and to my Shock informed me that even though my TV is not even 2 years old, the LCD Panel has got spoilt and needs to be replaced. I understand that the normal life of a LCD Panel is 50000 hours and since I use on an average 3 hours a day, it should have lasted for about 45 years whereas it has conked off before 2 years which goes to show that a defective Panel was fitted in my TV.

I purchased this model of TV in December of 2012. Within 2 weeks of purchase, a black vertical bar appeared spanning the screen. I returned it to the store and exchanged it for the same model. Now ,10 months later, a blue vertical bar spanning the picture appears in a similar location. This model is obviously defective. I will be contacting Samsung for repair under the manufacturer's 1-year warranty. However, I expect it to continue to have the same recurring problem, since it seems to be a design flaw.

Mod HLT50765X/XAA bad DLP chip Samsung sent HD Repair to replace chip. Tech was not a TV tech. He said he was a computer tech and had not done a TV like mine before. He proved that when it took over five hours to do a thirty min replacement of the part. I ended up having to tell him where the chip went and how to get to the chip to replace it. He took my TV apart five times in the process prying on parts, yanking wires loose, dropping screws in the TV and then having to take more parts loose to get to the screws he dropped.

I bought a 43" Samsung Plasma Model: PN43E450A1F. Bought the TV in July 2012 and it is now October 2013. A week ago, the channel listings and time started to appear incorrectly when viewed. I tried setting the time from Auto to Manual and it doesn't help. Contacted Samsung today (dummy me), the TV is now out of warranty by 2.5 months and I was given some "lame excuse" that the signals being broadcast are causing the TV to give false time. Really? I had no luck with the CSR and NEVER WILL BUY A SAMSUNG PRODUCT AS LONG AS I LIVE. And the CSR was useless, lots of sorry's and "I understand's". Screw them!

My husband contacted Samsung and they said they would send their technician out for a free one-time diagnosis being they figured it was the capacitors that needed to be replaced. The tech said there were two capacitors that needed replacing. However he replaced all six. He turned the TV on and the picture came on. The tech was very helpful, answered all our questions and even helped my husband lift the TV and place it on the wall brackets. And another good thing... the invoice said, "No charge."

32 inch Smart TV keeps turning off and on. Been getting the runaround from Samsung. I was even asked to drive the television from MISSOURI to NEW JERSEY for repairs. They said this was the closest repair center. Angry. Money is tight for all of us right now. I have read that there seems to be MANY people with this same problem. Also no solutions from Samsung for repairs. A TOTAL SHAM.

I bought a new 2013 model TV in 2013. It did not have the wall mount adapters it was supposed to come with; however, I did not need them at the time. Later when I decided to mount the TV on the wall, I realized I would need them but Samsung said they would provide them because I didn't call within 30 days. "That's fine. I did not know that but that is my fault. I'll buy them," I said. They could not find a part number for them and told me to call J&J parts which is who you end up with when you go to Samsungparts.com. J&J did not know what I was talking about and did not have a part number either. I called back Samsung and they still couldn't help but said they would have Executive Customer Service call me back. They never did, but I did get a call from Paul's TV.

I purchased a plasma smart TV in November, 2012. In May of 2013 a large horizontal line appeared across the screen. I called Best Buy who told me it was out of warranty and to call Samsung. They basically said too bad and I should have bought the extended warranty. I would think a $1700 TV, professionally installed and barely used since it was not our primary TV would last longer than 15 months. This is my second issue with a Samsung TV. I wouldn't have purchased it but the Best Buy staff recommended it as the best. I don't have money to flush down the drain for a purchase of this size. Shame on you Samsung!

Purchased 51" Samsung Plasma TV in 2011. Just barely 2-years old but out of warranty, the TV went black and would never turn back on... only clicking sound. Samsung finally agreed to do a free one-time repair (IF, it was due to a capacitor problem). They sent a Samsung tech repair person out and he said that it was not the capacitors but a bad screen - which would NOT be covered by Samsung's repair order. Instead of a $10 parts fix, it would be $950! The TV only cost $800. I am so disgusted with Samsung that I will NEVER buy another Samsung product again. And I really wanted to upgrade to the Samsung Galaxy S4 but now I will NOT! They have lost me as a lifelong customer (unless they offer to replace my TV!).

Bought a 58" Samsung TV PN58C in March of 2011. Eight months later had entire panel replaced under warranty for horizontal banding and ghosting. 15 months later, the replaced panel gets horizontal banding and ghosting, exact same problem. Original TV warranty was extended to 3/13. No additional warranty offered on replacement. You guessed it, after talking to Samsung's Executive Service department, "I'm sorry, there is nothing we can do to accommodate you."

The TV was purchased in Dec 2008, and four days ago it started acting up. The power on, power off clicking/cycling started. Each day we turned it on, the longer it took for the picture to come on. It's now the fifth day and the picture does not go on at all. We Googled and found that a class action lawsuit was filed, however we missed the filing date by a couple of weeks.

Purchased a 50" flat screen plasma TV in 2010 and in 2013, it just caught fire on the front of the screen. Luckily, there was someone at home to unplug it so the house didn't burn down. After numerous phone calls of 40 min. at a time, they sent someone to look at it and take a picture and look at it. Have not been able to find out anything since, about a month ago!

Smart T.V. that is still under manufacture warranty would turn off by itself without any use of remote. Web access would not connect to internet. Service repairman indicated that Samsung has had many consumer replacements on this T.V. due to bad Wi-Fi card installed on unit. Having to wait for several weeks to replace due to availability and high demand for part. Did not purchase extended warranty from Best Buy. I hope the T.V. holds up.

I have a 2011 55" Samsung 3D Smart TV. I come to find out, after over an hour on their support line, that the software is out of date. The new software is not available via the software update process done through the TV. Support tells me to download it to a computer and put it on a flash drive. I do this but it still doesn't work. Then I find out Samsung does not support Apple products.

We purchased an induction kitchen range (NE599N1PBSR) and found a couple of problems with it. The "hot" indicator on one of the burners would never turn off, even after unplugging and plugging the range back in. The "boil alert" feature was unpredictable and the bottom oven's cooling fan made a loud grinding noise. We called Samsung support with the issue and they told us they would organize a technician that Friday, the tech's company would call us the next day (Wednesday). The techs called us on Thursday and told us they would be there in the afternoon on Friday. Friday morning, I receive a call from the tech telling me he is on his way (~9AM). I tell him that I'm not home and it would have to be in the afternoon, like his company told me. The tech said it would not be a problem so I went home at lunch. At 15:30 I got a bit worried, called the tech company and they informed me that the appointment had been cancelled.

I bought my 46" SAMSUNG-LN46A550 TV in 2008 & purchased additional contract that expired 2012 - I would have expected this TV to last as it cost $1400 - It started with horizontal lines that would clear up after 15 or 20 minutes. I called Samsung to find out if any recalls. They advised the recall was for clicking & TV shutting off. I asked if they had any complaint such as mine. The lady said she had none. She gave me telephone # to call & said they would try & advise me how to fix if they could. When I called they said I would need service call & they would have someone call within 24 hrs - Have not heard from them. After all the complaints I read about this problem online, they should have a recall on this model. I will never buy another Samsung after spending all that money for my TV to last 5 years. There should be a class action suit about this problem.

Purchased Samsung LCD TV LN46B650T1F in 2009 based on product reviews at the time of purchase. Did not purchase extended 5 year warranty based on reviews and Samsung's up and coming reputation. Four years later, display panel defective (due to no fault of ours) and repair cost, $872.00. When problem began, researched existing problems with Samsung LCD TVs and there were NUMEROUS problems - on/off problem, T-con board problems, inferior capacitors AND lines appearing on screen (vertical or horizontal, colored lines, black & white lines). We experienced the colored vertical bars but never lost picture. We even found out there have been class action lawsuits in 2 states regarding some of these problems.

In 2007, we bought a Samsung LCD 60 television. In 2010, the capacitor went out and we paid almost 500 dollars to fix this problem. Now in 2013, the DLP chip is going bad (white spots like stars spreading across the television, very noticeable when the background screen is darker). After researching the DLP problem, we found a settled lawsuit dated March 2, 2012 for free fix to this problem or money back if consumer fixed the capacitor prior to 2012. Upon calling the number for the refund and DLP chip problem, Samsung told us they would not reimburse us due to not filling out the paper work by March 2013. We could not fill out paperwork as we did not know about the refund and was not contacted.

After about three years of use, the picture on our Samsung TV model LNT5271FX/XAA developed horizontal lines and ghosting. The problem usually clears after about an hour of warm up time. A search of the Internet reveals that many people are having this problem. We paid over $2,000 for this TV, which should have lasted much longer. I am heading out today to purchase a new TV and you bet it will not be a Scamsung. Never again Scamsung!

I called to request why my Smart Hub is not working... was given different excuses several times. On final discussion with contact, was connected to Samsung tech support to schedule an appointment for them to check TV. At this time, was given worst customer service ever. This all started with the TV not connecting to network. Now you must know that the Smart Hub had worked fine for at least 8 months so felt had to be a TV issue. Well, the TECH told me they would not send anyone out to check the TV unless I moved my router. This I could not understand as it worked fine until this past week.

I have the same problem with my TV just like they have on the lawsuit. Contacted the Samsung comp. but they told me that b/c it's a new 2010 that it was not the same issue even if I explain to the rep that it had the same symptoms. The lady at Samsung could offer me no help. I don't understand why they took care of the old customer but not the new. I will never purchase another Samsung in my whole life...

After purchasing a 32 inch Samsung TV, months later vertical lines just popped up on screen and never go away. We called Samsung because the TV was still under warranty and we wanted it fixed. They said someone would contact us in 24 hours. No one ever did. We called back again and again. We were always told someone would contact us in 24 hours. No one ever did. Now the warranty is expired. Our TV was never fixed. I chatted online with someone today and looked it up. They said we never shipped the TV to be fixed so the order was canceled. First of all, no one ever contacted us within the 24 hours to tell us to ship it. Second of all, when we called back several times why wouldn't they have told us that. We kept being told someone would contact us. They were no help. We will never purchase anything from Samsung again. In my opinion, they do not care about the customers who buy from them.

Samsung factor defect with panel separation from tabs. Samsung refuses to acknowledge or honor the defective manufacturing. I purchased my 52" LCD for Christmas 2008 at a price of $2700, not including extras, i.e., Best Buy charges to come out to optimize picture to room lighting, etc. Before the year warranty was up, I started having problem with the picture, Broad lines and ghosting, at start up and would clear after TV warmed up, approx. 15 minutes. Problem continued to get worse slowly as time passed, 15 minutes turned in 30 min. By the time I figured out that I had better call to have repaired, the 1 yr warranty had ran out. I never imagined that after spending that much money on what I thought was the best quality brand, "Samsung", that I would have an issue regarding defects. I felt confident that my TV, that I was so proud of, would last at least 10 yrs or so, keeping the amount that I paid for it in mind and this is the reason I paid so much.

32inch TV: model # UN 32EH4050 - Within 8 months of buying this TV there was a small crack inside the TV; I called up Samsung and they asked me to send several pictures which I promptly emailed. They have convertibility declined claiming I damaged it. The TV has been sitting in the bedroom since it was bought. Very deceptive; they never even attempted to see what was wrong.

Samsung 60 inch plasma not even three days old keeps shutting off and turning on. Called Samsung to get the problem resolved, they said a Samsung tech will call within 48 hours and still no response. It’s been four days without a single word. Called back, then the customer rep was very rude and told us it takes time to put the work order. Though two more days go by, still nothing. Meanwhile, we stuck without a TV and Samsung still won’t do anything about it. Needless to say I will never purchase another TV from them again. 2013 60 inch plasma is total garbage with the same problem as the previous models and they refuse to change and fix their shotty work and parts.

Having the same issue, my 55" LED TV is turning off and on randomly. Spoke with a customer rep today and got the same answer as others having similar issues. Samsung is not ready to fix this since my TV is out of the usual 1 year warranty period but would be happy to recommend some service centers where I could get it fixed myself. So much for not buying cheaper alternatives, Samsung... so not cool!! I bought it just about 1.5 years ago. After I insisted, the rep asked me to mail him my info and said they will look into it. Looks like Samsung loves to snub its loyal customers.

Made a very large purchase (for our family), a nice Samsung flat screen (approx 58" model #LN52A550P3FXZA) for our family room. Samsung was reported to be a good brand with reliable products and good picture quality by the research I had done before the purchase. There were a lot of brands cheaper, but I wanted to make a good purchase. Although we purchased it in Jan 2009, we do not use this room much, and the TV has had less than 50 hours of use. Recently the kids got a Wii, and we hooked up the TV to this device, and found that almost half the screen has vertical lines and no picture!!! Nearly brand new. I had also purchased a large Samsung French door fridge since that time, and had considered myself a loyal Samsung customer.

My TV went out on me. After reading online reviews, I found there was a lawsuit requiring Samsung to fix TVs that had experienced capacitor issues. I called Samsung giving them the model and serial number to my TV. They indicated the lawsuit covered repairs for models built prior to December 31st, 2008. My set was manufactured in March of 2009 according to Samsung, hence, they would not repair my TV if it turned out to be a capacitor issue. I had my TV repaired and the technician said it was the capacitor. I called Samsung, again, and was rerouted to their "Executive of Customer Relations" department. After explaining my problem, again, they refused to assist me with any repair expense relief.

I have a Samsung HP-T4264 model, 42-in TV bought in 2008. Recently it started to turn itself off. While off, it keeps clicking and sometimes it powers back on and sometimes it won't. Called Samsung and although the symptoms are identical to the models involved in the class action lawsuit, I am told that my model was not included in the lawsuit so I had to fix it myself. This TV was manufactured in 2007. Lawsuit covers TVs made before 2008 but somehow my model is not included, although the same lousy capacitors are in in it. They kindly gave me a number to call and pay whatever it costs. Maybe we should start another class action lawsuit. This is totally irresponsible.

I purchased a Samsung Plasma TV in 2011 model PN43D450A2DXZA. Has worked fine for 2 yrs of light use (used only for DVD viewing). Yesterday it would not turn on. Red light flashed and it clicked a few times and now does not do anything and red power light just stays on. Looked online and read about Samsung settlement for faulty capacitors with exact same symptoms. Called Samsung today and was told my model was not included in settlement because the cutoff is 2008 and earlier models. I have elevated my complaint to their executive customer service but now have to wait for them to call me. Clearly their capacitor problem goes beyond 2008 models!! Looks like another class action suit needs to be filed for the millions of TVs manufactured after 2008 that have same defect. Consumers deserve better than this!!!

I've been dealing with this problem for the past year. If we turn the TV off, it takes about 30 minutes for it to turn on without the screeching, hazy lines appearing on the screen. Samsung would do nothing for me, and the class action lawsuit did not cover the time period when mine was manufactured. I'll never buy another Samsung product again, and why hasn't there been another lawsuit to cover more of the TVs that have this problem?

I purchased a Samsung TV through Shop NBC April 4, 2009 and it was delivered to our home April 9, 2009. This television is a 72 inch DLP and we paid $2218.99 for this product. About 2 weeks ago the TV shut itself off and tried to turn back on but would not. It kept going through this cycle of sounding like it was turning off and back on but no picture or sound. I contacted Samsung and they put me in touch with a repair center near me. I contacted them and explained the problem and was told it sounded like the lamp needed to be replaced.

I purchased a Samsung TV monitor (REFF: LT22A350ND/ZA LED) From Sam's club last year. The TV started turning off and on. I went to the Samsung web site and went to live chat to discuss the problem. I tried to fill out a claim form online, but it would never show the model number of the TV. So I had to use the live chat to do it. Well they never emailed me back and I paid to have the TV shipped to NJ. Two days after that I got an email with the UPS parcel slip to send it back. Of course too late, so I couldn't use it.

Recently, my high end 46 inch Samsung went out again. I chatted with a Samsung representative and was informed the repair would be free of charge. The representative confirmed that visit and repair would be free of charge. The representative is now saying they will only cover the repair if it is a capacitor issue associated with the lawsuit. Samsung not only does not honor their customers but their words as well. I will not buy another TV from them as they clearly do not stand behind their product or their printed words.

I have 55-inch Samsung LED TV UN55D6400UFXZA. Since my model is new, it is not supported under the class action lawsuit but the problem was exactly the same capacitor burnt out issue which surfaced within 2 years I bought it.

I had a problem with our Samsung T.V., clicking and no picture, and before I could unplug to disconnect the T.V., there was a arcing or sparking noise. My question is if there was no clicking to begin with there would have been no arcing or sparking and our T.V. would probably still be working. After a call to Samsung they sent a repair service out because of a recall on our model. Because of the clicking The Service person put the required parts in that Samsung recalled. When he was done he plugged T.V. in and no clicking, but also no picture. Then he said, "You have another problem." He said, "Look as you can see these upper and lower buffers are burnt out plus a bad main..." Well my concern is why would he waste his time and mine and your money putting a part in when he could see there were other problems that were too costly to repair??? He had too see the burnt out buffers before putting the other parts in because they were very apparent when he showed me..

I've purchased one of their TVs, model LN46C630KIFXZA a few years back. Within 3-4 months right after my warranty expired my TV started having problems, and then eventually I've heard some crackling sound and then the sound went out. Soon after, the picture went out and smoke started coming out of it. Turns out it was likely a capacitor problem. After complaining numerous times because Samsung customer service kept on losing my trouble tickets even though I've kept notes on them, they eventually set up with an appointment with a 3rd party Samsung repair tech to change the back chips on my TV, which I've had to pay $400 out of pocket. When I complained again, they kept on denying that the issue had anything to do with their faulty capacitors despite all the evidence otherwise, and have to this date paid me nothing.

On 9/6/07 I purchased a Samsung TV - model HLT5076SX/XAA. I have had the following problems with the TV: (1) Turns off frequently and randomly with on-going problems getting the TV back on after repeatedly pressing the "on" button; (2) little white specs on TV screen; and (3) clicking. Contacted establishment where I purchased the TV and an extended 5 year warranty. They sent technicians out on the following dates: 5/27/11 inv. **; 11/28/11 inv. ** and 7/24/12 inv. ** for various problems. On 9/6/12 the 5 year warranty expired and we continued to have problems with the TV shutting down. On or about 9/14/12, I called Samsung and they said there was nothing they could do since the warranty expired and they would not be able to sell me an extended warranty.

On September 10, 2011, I purchased a Samsung Plasma 59 TV model no. PN59D550C1FXZA from a Best Buy in Wilkes Barre, PA, along with a 4 year extended warranty. On July 18, 2013, the Television dislodged from the base and fell to the hardwood floor, bending the top of the set backwards. The set is beyond repair. The Samsung-authorized serviceman sent by Best Buy concluded that the television itself was too heavy for the base, causing it to fall on its own accord. He stated that the base was weakened due to the weight of the television, causing the screws to pull out from the acrylic base, leaving pieces of acrylic behind.

Bought in 2010, thin lines appeared, like on a shirt, horizontally, then a continuous line at the bottom (black), and now other thin red lines over my icons on top. After what I read on the Net, Samsung doesn't admit a weakness on this series although it is obvious. Samsung? Never more, anywhere, anytime.

Just about 1 year after I purchased a 60-inch LED Samsung on July 24th, 2012 and a few days under a year since it was delivered on August 3, 2012, I was watching TV on July 24th 2013 with my son and turned it off to take him to bed. I came back and tried to turn it back on. It seemed to be harder to turn on than it usually is. Then when it did turn on, the screen in the upper right hand corner looked like it had been shot with a BB gun and the entire picture was smaller than it should be with horizontal lines throughout the screen. I looked closely and the crack was internal - there were no markings or indentations on the screen from the outside. Over the next few hours the distortion on the TV progressed.

I purchase my Samsung PN58C8000 plasma TV on December 31, 2010. Just over a year later in April 2012 I started seeing pink and purple blotches across the screen mostly on white or light colored backgrounds. I contacted Samsung and they "extended" my warranty and covered the cost of parts to replaced the entire plasma panel in May 2012. I covered the cost of the labor though ($300). Less than a year later (March 2013) the exact same problem came back. I contacted Samsung once again and they said, and documented that they would cover the cost of the parts (panel) again and I would cover the labor. They sent one of their factory authorized technician to check it out at my expense ($120) and they reported back to Samsung by just sending pictures no written report since Samsung does not require it.

Samsung PN50C480 - I have a 3 year old 50" Plasma that the screen crack after turning it on, after turning my A/C down so it was be cool when I arrive home in the evening. Was told it would cost more to fix than it was worth. That I should buy a new TV. I would expect any TV to last more than 3 yrs. I will never buy another SAMSUNG PRODUCT.

I want you to know that I am very disappointed in your products. I was told my 4.5 yr old LCD TV needs a new panel for approximately $800.00. I paid $1200.00 for this TV and it doesn't even last 5 yrs. I was told at the time of purchase that these TVs last over 20,000 hours and mine didn't even make it to 5,000. While doing research on for this issue I discovered my TV was involved in a class action lawsuit and I was never informed. Your company offered $300.00 coupons to buyers of this exact model last year.. When I contacted customer service I was told to buy a new TV. I was not offered even a $10.00 discount. When I inquired as to which brand I should chose for my next TV given what happened to my last Samsung her response was, "Samsung." No thanks.

I have a Samsung UE46C8000 bought in Oct 2010. I have a problem with the TV switching off for about 1-2 seconds several times a day and sometimes just goes into standby mode. It started after a couple of months after owning the TV. I contacted the guarantee insurers who then sent an engineer out and took away the TV for a few weeks. When I got the TV back, the engineer said it was an intermittent power board and replaced it. The TV was fine for about 3 months and the same fault returned again. At the moment I am putting up with it and wondering whether or not to call the insurers again. Apart from the fault, it is a fantastic TV, crisp and clear.

Looks like Samsung settled a lawsuit for faulty capacitors in models made from 2006-2008 (which is good), but my model was made after that (2010 or 2011, I think) and is not covered for free repairs under the lawsuit. To pay for repairs myself, it will cost between $150 to $250, per the authorized Samsung repair center that a Samsung rep referred me to. When the problem began, I noticed delays when powering on, clicking sounds when powering on, and now it's just dead (although the red light still comes on).

Last week my 3.5 yr old LCD HDTV LN46B650 went bad. There are multiple vertical lines of various colors through 95% of the screen. After several local TV repair shops stated a faulty flat panel, I called Samsung. The Customer Service Tech and their Executive Customer Service are very nice but not helpful. I was told a Samsung rep needed to exam the TV. The rep confirmed a bad panel. Now I am waiting on a call back from another entity within Samsung. The Company rep hinted a possible compensation but I was not born yesterday. Unless a miracle occurs, this will be the first and last Samsung product! There is a lot of hype over the flat panels. The "Best Rated" TV is a person's viewing opinion, not the quality of the product over time. I spent over a $1,000 for a TV lasting 3.5 yrs. This is not quality.

Smart TV model UN55ES6150FXZA - Can no longer stream video from Netflix and Amazon Prime using their Smarthub. This occurred middle of May after having worked fine for over 6 months. I've gotten NO relief after spending too many hours on the phone with them and representatives from Netflix and Amazon.

I had purchased Samsung LCD a few years back. It is in 6th year and the back light has gone wrong. The customer service people were guessing the problem to be power supply and then they arrived at a conclusion that it is Back Light problem. With the cost of the repair, I could buy another LED TV. Extremely disappointed with quality of product which gave after 5 years and poor customer service. I will not recommend any Samsung products to anyone in the future.

Recently, I bought a Samsung flat screen 51in TV on April 21, 2013 from Best Buy. I did not open it on the day I got it until June 9, 2013. I opened the boxes and took the TV out. When I saw the screen was cracked, I put it back in the boxes. On June 10, 2013, I called Best Buy. The lady on the phone told me to take it back in to Best Buy, so I did. I talked to a manager who was very nasty and rude to me and told me she cannot change or replace it. I told her when it was delivered to my home, the delivery did not ask my daughter if it needs to be set up at all.

I just got off the phone with Samsung who stated the 46-inch LCD TV was produced after 2008 and was not covered under the class action settlement. Jasmine in the capacitor dept. transferred me back to Rovir in the TV dept. who gave me Lakes Electronics' phone number. If it is the same issue, does a new class action suit need to be started? My TV's problem is as follows: the defect that causes the television to experience symptoms such as not turning on, experiencing a delay in turning on, making a clicking sound, cycling on and off.

I have Samsung 52" LCD TV model# LN52A550P3FXZA which is 5 years old. Lately, it started having picture issues with horizontal stripes and now the picture is completely awful. I had chatted with Samsung live agent to discuss the issue. He gave me some troubleshooting ideas but nothing fixed the issue. I had an experienced TV technician looked into this issue and the problem turned out to be the LCD Panel, which costs around $1,600. I called the executive office (ticket# **) hoping for free repair and was declined. It seems this is how company mints money from consumers. The parts included in the product are sub-standard and deemed to fail within few years of usage.

I came home from work and my TV would not turn on. No power was getting to the TV. I called Samsung and was informed that my TV was out of warranty and I am responsible for the repairs. My other TV is a Vizio and older; it works just fine. I spent a lot more money on my Samsung because I was told it was the "best" and customer service would be great. It looks like the last laugh is on me.

LCD TV - LN32D405E5DXZA: I bought this TV February of 2012. Just when the warranty ended, in March or so of 2013, the TV started giving me problems. It started out with the volume going on and off and the TV randomly turning off. Now the TV keeps turning on and off. Now it won't even turn on! SAMSUNG won't do anything about it! This is ridiculous!

Samsung plasma model number pn58b540s3f - I have a 3-year old TV that is turning on and off by itself. It seems to be a common problem as I have read online. Samsung isn’t backing their product.

I had purchased three of the Samsung 32" LED 4003 series TVs for my daughters. After less than five months, one failed to power on. Less than two weeks later, a second failed to turn on, both no power at all condition. The first one was received back from the Samsung repair center yesterday 6/13/13. The condition: missing Bezel Screws, Bezel not properly reassembled to TV and power button circuits showing. I had to jump through hoops because they are telling me that it is my responsibility to pay shipping to their service center 500 miles away. I shipped the first one and it was returned, without even the basic reassembly being completed. Do you think the technical repair was done correctly?

My rear projection tv is out of warranty and the replacement lamp less than 9 months old already needs replacing. Lamps are $150 and who knows what tech visit costs (if you can get techs to answer or call back)? Lamps are warranted for 3 months by J&J parts. Samsung says lamps are a consumable item (yes, but why does the original work for years and the replacement only months?) Samsung says to call J&J. J&J only wants to sell more lamps and says it's Samsung's 3-month warranty policy - round and round - so today, I end my association with all Samsung products since they do not stand behind their products.

I purchased a 40" Samsung LED TV 5003 series from Manocha Sales Corporation, Abu Lane Meerut Cantt UP 250 001. Date of purchase is 6 May 2012. The picture is partially getting covered horizontally by a black band and the problem noticed from 10 May 2013 onward. On my complaint a mechanic was deputed and inspected the set on 31 May 2013. He declared that I need to purchase a panel costing Rs 25,000 and I need to pay service charges extra as the 12 months warranty period is expired. My question is how a product can go bad immediately after 12 months? Samsung must take responsibility to replace the product free of cost.

My LCD TV is only a few years old. Yet the picture quality has suddenly gotten really bad. Night scenes are so dark you can't see what is going on. Images that should be white turn to pink or purple. Samsung won't do anything because it's out of warranty. A repairman came to my house and basically told me I bought a lemon and that Samsung has known problems with their LCD TVs, yet they don't offer the support necessary to get your money's worth out of your TV. I have a Sony that has been working perfectly fine for almost 8 years, with no problems. I'm sticking to what works and recommend against a Samsung purchase.

My wife and I recently purchased a 55-inch Smart TV from Samsung and could not be happier. The LED picture is stellar even in the worst lighting conditions.

We had our Samsung television about two years. I turned on the TV one day and I could hear but could not see the picture. So, we called Samsung. We called the company and did what they suggested. Nothing worked, so they suggested a repair expert near us. We called them - no answer and no reply back to the message we left. We called several more times. Finally a response! The TV went in and, a month later (and several calls with no response), we find out that it will cost as much as it did to buy the TV.

The TV (Samsung LN55B650T1FXZA) just stopped working. It would not turn on anymore. I researched the Internet and found a Class Action Lawsuit for similar models (but a year older) having poor quality capacitors. I called Samsung three different times about my TV and the related Class Action Lawsuit and their response consistently was, my model was not covered under the lawsuit settlement, so I would need to call an authorized repair shop and have them fix it at my cost.

Samsung LN40A650 2009 40" LCD TV - After 4 years, the display started having double images like large shadows. It would go away after the TV was on for about 3 minutes. Week by week, it would take progressively longer for the double/distorted images to go away and the images were getting worse. It now takes 20 minutes before the picture is watchable. Of course, Samsung just told me to call their repair center, and the quote was $750 for the new display and $150 for the service call. They recommended I buy a new TV. A $1,200 TV that lasts for 4 years??? I think I'll go back to the old tube TV's that last 20 years and cost 1/4 of the price. Now, I have to figure out what brand to buy that will last more than 4 years. I really liked the Samsung picture but it is not good investment for the expected life of the TV.

I purchased a Samsung 32" TV two months ago. The TV worked fine for a couple of months and just stopped working. I attempted various methods to bring it back to life to no avail. I called Samsung for repair as it was under warranty. They informed me that a company named CVE Inc would contact me with information for repair. I waited, never hearing a word. I called Samsung again and was told that CVE Inc. would send someone out and that I should wait for their call to make arrangements. Again, I didn't hear a word. Samsung sent me to their executive customer service line only to find out that after days of various tales of Samsung service, I would have to actually box up my 2-month old TV and send it in for repair at my own expense. I could not find an authorized repair dealer anywhere near me so I finally gave up. Pitiful lack of new TV service. Shame on you, Samsung.

I purchased a 52-inch Samsung. After about 5 years, the picture is blurred/ghosting when first turned on. After several minutes, it clears up but as time is going on, it is taking longer and longer to clear. Please help!

Thanks to all of the previous comments. I question Samsung's high ratings! An authorized repair person replaced the subject capacitors yesterday and the TV still did not work. Based on my explanation of the fuzzy noise and cycling problem, the repair person said the problem was most likely the motherboard which would cost about $150 plus labor to replace. The TV is only 4 years old and even if I replaced the motherboard, who knows what else is going wrong. I'm thinking of buying a Sony.

My $1800 Samsung plasma TV died while watch TV the other day. I see when I googled Samsung HD that they have class lawsuits about their TVs as well as faulty capacitors and bad power supplies. I expect a TV to last at least 5 years. Their support said it was out of warranty. Their service center said $50 to come to the house, $50 to diagnose, $150 an hour to repair and add the price of the part. That would almost amount to a new TV. I would think that Samsung would be worried about their name being tarnished by these failures and comp a first repair call. They do not care. I own Samsung Note 2 cell phone as well as Samsung refrigerator freezer. I was a big fan but not anymore and will make sure that I let as many people know their lack of quality and customer service. TV model is PN50C8000.

Samsung 58" plasma burn-in after 1 year. They say it's somehow our fault. Here's the recent email I sent, but they don't seem to care: What you are calling a burned-in image is so faint on my TV, it's not really not noticeable. I have no idea what caused this image, but it certainly was nothing I did. Be that as it may, the pictures I sent you do not even show the burn-in. That is not my complaint with the sets picture, although I find it incredible that a customer is told they are somehow responsible for a product's failure if they simply used it as it was intended to be used. My pictures show purple banding or haze (an issue you are or should be familiar with) that shows up on white backgrounds (like hockey games or Progressive commercials). The purple banding or haze is not static. It comes and goes in various places on the TV, fading in and out and moving all over the picture.

We bought a 3D TV from Amazon in 2011. Today, the TV didn't work. It's making a clicking sound. I went and found that Samsung has this problem in Google reviews of Samsung TV. When we called Samsung, their reply is "Take a hike. It's out of warranty"? I am in shock because it's $3,000 down the drain after a year. I can't believe this reply because in 30 years, we never ever had any TVs gone bad but these were not Samsung.

We purchased a Samsung 52" LCD TV in Summer of 2009 for $1,800. By Spring of 2013, it would not turn on. It made a clicking sound, but would not turn on. Research on the product revealed this is a very common problem for Samsung. I called customer service to request they pay for the repair. Samsung refused to stand behind their product saying the TV was out of warranty for too long. It is incredible to me that this was the decision when they have had over 7.5 million TVs with this problem! I am now sitting with a non-functioning $1,800 TV that is only 4 years old. I am very frustrated and disappointed with what I considered a trusted name in the industry.

We bought a Samsung (model LN46C530FIF) 47" in 2011. Nice TV, we thought. We have had off and on trouble with it going out. We have voice but no picture. We turn it off for half an hour to 45 minutes, turn it back on, and it will work till it flickers and out it goes. I have been told from Samsung to unplug it from the wall for 20 minutes and plug it back in. It does work for a while and then it flickers and out it goes again. I have had cable out three times on the last time, which was 4/27/13. They told me they would have to charge me, that it would be on my bill. 4/26/13 I had a TV guy out. He charged me $65.00 just to walk through the door to tell me it is in the TV. It could be a wire that came unsoldered. He didn't know for sure. He wasn't going too deep in it. So $65.00 for one bill with TV not working. Cable’s charging me. I don't know what that will be, till I get my bill. Now the repair from Ft. Wayne is charging me and maybe it still won't work.

We bought a 46in LED Samsung TV only 3 and one half years ago. Now, we see vertical colored lines across the entire screen (see attached image). Samsung quoted a repair estimate of at least $900! Our family has two Sony Bravias that are more than twice as old and they have been problem free. I will never again buy a Samsung product and I warn you not to.

I purchased a 46in Samsung LCD TV on April 14, 2008 from Circuit City. It started acting up about a month ago: black screen, vertical lines, double imaging on the right side of screen, very dark picture. After about 20 minutes, the TV corrected itself. I thought it was my cable so I had a service tech come out and check. Cable was fine. Now, the picture is terrible and hard to watch, if at all. It took hours to stop the above-mentioned problems. I called Samsung support and was informed it was not their problem. They would do nothing and said, "Sorry, that's not covered." What? It is basically a new TV and very expensive to boot!

I have some picture quality problems I would like to address. The picture tends to distort when watching live sports. It sometimes ghosts. The black tone is too dark as you cannot see the background in night scenes when watching movies. Also fast images blur. The LED lights are too dim as it does not compensate for lighting environment during the day. At night, the picture is too bright. Otherwise, I am quite pleased with the product. Can you guys tell me what to do as there is no software for the picture problems? The TV is only a few months old.

I bought a Samsung LN32C550 two years ago. Now it turns on and off frequently. I called Samsung concerning the problem because of the lawsuit concerning the same situation, but they said my model didn't qualify to be fixed. They just gave me a phone number to someone in my area that could fix it at my own expense. Samsung should be liable for the same problems with all their TVs. Samsung should not be allowed to take people's hard earned money by making products with faulty parts that won't last. Yet they do because they know that most people cannot afford an attorney to fight their battles and will not pursue the issue.

My Samsung 58" plasma TV has been turning on and off on a constant basis for the past month or so. I tried to get it repaired through Samsung, but they say I am out of warranty. I researched online that Samsung settled out of a class action lawsuit for the same issue for other TVs. However, my model was not in the lawsuit. I want it to be known that my TV model is having the same exact issue as the other TV they settled out off are having. I feel as though Samsung should stand behind their product and faulty design. I do not feel I should pay a $300+ repair bill for an issue that they neglected during initial design. Thank you.

I bought my Samsung TV 4 years ago, and after 13 months, the TV wouldn't turn on. I called Samsung and they said it was out of warranty. I insisted they fix the problem, and after speaking with a supervisor, they agreed to pay for parts needed to fix it, but I would have to pay for the service call, which was over $100.00. At that time, the repairman told me it was the power source and that he had fixed 100's of them on Samsung TVs. Last week my TV would just click and not turn on. After looking on the internet (gotta love the internet), I learned of the class action lawsuit. Why was I not informed of this earlier? They said my TV is covered under the lawsuit. I'm waiting for the service repairman now, so we will see what happens. I'm in the market for a 70-inch TV, and there is no way in hell I would buy another Samsung!

I would like to take this opportunity to explain my frustration with Samsung and its customer service departments. On March 9, 2013, my husband discovered a hole in our 55 screen LCD Smart TV, which was purchased at Costco in Nanuet, NY on July 12, 2012. Upon arriving home with the large screen TV, there were no noticeable marks on the screen. While my husband was home recuperating from a knee replacement surgery and shut the TV off to rest, he noticed a hole in the left hand corner of the screen (when looking at the TV). The hole to us looks like someone might have dug into the screen or something from the LCD TV has melted a hole. We don't have any pets or small children at home who might do something like this to the screen.

I bought a Samsung Smart TV (model number UN40D5550FXRA) last April 2012. It went out in September, so it was sent to a Samsung referred repair shop and around October 20 or so, they called and said that repair had been fixed. I asked what was wrong and the tech told me, "Well first, I thought it was the motherboard but later found out it was the power supply and capacitor." Well, I got the TV back, packed it up in December, moved to another state and had it in storage until later part of February.

I have a 42-inch plasma Samsung TV (1 year and 1/2 old). While watching it, all once it shut itself off and now it won't come back on. I called the support line and as usual, they said, "Sorry, out of warranty. All we can do is tell you where you can get it fixed." It's upsetting that they don't do better job on standing behind their products. As for me, I wouldn't give them even a star rating. I know one thing for sure. I will never ever buy a Samsung product ever again. You would think a new TV could last longer than a year and one half.

Please be sure to think twice about buying a Samsung product. As stated earlier this week, I had problems with the television (and it had all the same symptoms of the recalled televisions). I went and spent the $90 to have someone come over and look at it. I was told by the technician that the part would be $400. I called Samsung back on this and again was told that I only had a one year manufacturer warranty so they could not do anything. So I then asked if they are saying that a Samsung television should only last 4 years. She said that was not what she was saying but since it was out of warranty, there is nothing that can be done. They are not even willing to help with the cost which I find very surprising as well.

I bought a Samsung 50-inch plasma TV in March 2009. I decided to do a little research yesterday as I was experiencing a problem when turning on the television. I found that we would turn it on and it would click on and off for a few minutes. I sometimes get a fuzzy picture, then click on and off again. I sometimes have the volume quite high and still no picture, then click on and off. Finally, if I wait about 5 minutes, everything is fine. After reading about the settlement, I verified my television was not included. I still called to ask about this. The rep told me to unplug and plug back in, along with turning on and off (in a minute's time frame). Since this worked (really), I was told my problem was fixed.

I bought three Samsung TVs. Every one of them was affected by the recall except I could not take advantage of the recall, because I did not know about it until a neighbor told me. So when my third TV stopped working, I called and found out that yes, my TV was covered under the recall. A repairman came out and replaced the capacitor; it did not work. Then he fixed the power cord which was the other recall item; the TV still did not work. I was informed that the problem was the motherboard, which is pretty much the only thing left in the television and it will cost $130 to fix and is not covered under the recall. The damn TV is 2 years old. I will never, ever buy a Samsung again. I went to the store to buy a new non-Samsung TV and overheard a salesman telling a customer that Samsung was the best TV on the market. I made sure that customer knew why I was standing there looking for a new TV - because Samsungs are horrible and they do not back up their products.

I bought a Samsung 3D Blu-ray player and was having difficulty hooking it up. So I called Samsung support and they refused to help me unless I paid them an extra $49 to have them walk me through a set up. Samsung refused to let me speak to a supervisor unless I paid this fee as well. You should all be warned. I called my local store which is PC Richards and was given advice on how to hook the Blu-ray player up, and it worked. Do not get suckered to pay any extra money just to hook up your Blu-ray player!

We bought a 50-inch Samsung Plasma on 20/02/2010. Within the year, it started playing. Samsung fixed that under warranty. After 4 months, it came with new problems as it is on external warranty. It is still under repair for the 6th time. I have got all my paperwork. If you need them, I can email them.

I bought a Samsung DLP 67" TV. The DLP chip failed. I have white dots on the screen. After considerable research, I found out that those chips used during that year have failed in many DLP TVs. Samsung has authorized outside warranty repairs for smaller sized models, but not on all 67" (I spoke with a repair shop that replaced many. Some Samsung covered, while others they did not) even though the same chip was used. I found out that larger TVs did not meet their threshold of widespread failure. I also found out that the reason being is they simply did not sell nearly as many 67", so the threshold can never be met to make their list of covered models.

My television started powering on and off on Tuesday, March 19, 2013. I called Samsung and immediately, they begin to say that I had a bad capacitor. My television was purchased in 2009. I was told by Samsung that this would be covered at no charge. The repairman showed up with a new capacitor to change my part out which was not bad per the repairman. He plugged the television in and it began to power itself on and off again. The very same problem that Samsung stated was the problem was continuing after a changed capacitor that had not malfunctioned. Then I was told about the settlement and that if I wanted my television repaired, it would cost $200 for the service call and an additional $150-$160 for the part!

My TV has the same problem as the TVs that were manufactured in 2008, but I was told by Samsung that it wasn't covered because it was manufactured in 2009. They only accepted defects that were in the class action suit. Is there a class action suit for the 2009 models?

I bought a 52-inch LCD TV 4 years ago. A year ago, the picture on my TV went out entirely. I called Samsung and they said their warranty is only a year and not even that on the picture. So now I've thrown away a TV that cost me $900. I bought an LG and it is great and has a much better picture. Samsung makes trash!

We purchased a Samsung UN55C7000 TV in Feb 2010. Several months after the purchase, the TV began to sporadically turn on & off by itself. We contacted Samsung and over the next few months had the TV serviced several times. They replaced the main & power boards 3 times each! Of course the problem only happened sporadically so it would never occur while the service tech was actually at our home to service the TV. The really frustrating issue for me was that we were told they had never heard of a TV cycling on & off by itself. The TV only had a 15-month warranty so it is now out of warranty. We were dealing with it because it was only sporadic, but in the last week it has become progressively worse so much so that I couldn't even watch TV last night because it would cycle on & off every few minutes.

I began to have pink and red vertical lines across my 58-inch Samsung TV. Customer service was very polite and arranged for a service technician to come out. I was told that the plasma screen was defective and needed to be replaced for more than the set cost. This cost $125.00. After less than 13 months of use, just after warranty expiration, I was told that they would do nothing for me and that I was statistically within their expected failure rate. I would recommend not purchasing another Samsung to anyone who asks.

We bought 2 Samsung TVs at the same time about 3 years ago. One was a 52" and the other a 46". The 52" shortly after had intermittent problems. It progressively got worse. While under the warranty, we called for repair and they did some quick fixes to resolve flickering among other issues. Right about 2 1/2 years after, it really became a huge annoyance as every time you started, it would take about 20-30 min. to warm up till the picture became clear. It progressively got worse, with vertical lines on the right 1/2 of screen, duplications of the entire image on the right side, and blacking out of the entire right 1/2 of the screen. The 2nd TV purchased at the same time had no problem. This is clearly a faulty product - but we made many calls, wasted time to complain to Samsung that I didn't pay $4k+ for a TV that after a year or so had been giving us so much problems.

I purchased a Samsung Plasma TV at Sears on December 26, 2011. In December, I went to a local Sears store and inquired who I should contact regarding a problem that I was having with my plasma TV. They told me that I should contact Samsung, which I did. I spoke to someone who sent a technician to my house to look at the TV. He informed me that the plasma panel was burnt and this part was not covered under a warranty. I then proceeded to contact the customer service department who confirmed that regardless that the TV was only one year old, they would not repair nor replace the TV. I am very disappointed as the TV is now just over one year old and I feel that the plasma panel must have been defective as it definitely should have lasted for more than one year.

I purchased a 55" LCD 3D TV. I am on my 3rd TV now. At first, the TV would shut off and turn on all by itself. This started shortly after we installed it on the wall bracket. Samsung sent a repairman out. This was after Best Buy would not do anything about it and then long and lengthy calls to Samsung. Samsung for a long time said there was nothing they could do about it. I had to roll up my sleeves and get real nasty about it. Now the repairman came and replaced new parts to the already new TV.

I purchased a 46" Samsung LCD TV about 2 1/2 years ago. The TV was awesome and had the best picture I had ever seen. But approximately 2 months ago, it began to flicker and strobe. At first it happened every now and again. However, it continued to get worse to the point where every time you turned the TV on, it would strobe and flicker. Since my warranty had expired, I didn't know what to do. Then I called Samsung and explained the situation. After 4 or 5 calls, I finally spoke to someone in the ECR department and they agreed to have one of their repair shops fix it. They paid for the parts and I covered the labor, which was $75.00. The repairman told me it was the power supply causing the flickering. However, they also noticed that the HDMI port on the side of the TV was cutting in and out. So they replaced the main board as well. I have had the TV now for 2 weeks with no problems! Thanks Samsung, that was fair.

In May 2011, I purchased a Samsung series 4 4000/4010 19" TV at Grand Appliances in Chicago, IL. Since I didn't have a DVD player at the time, I didn't try to hook one up to the TV set. On 3/1/2013, when I acquired a Sony DVD player and tried to hook it up to the Samsung TV, I discovered that there was only one hole for the yellow prong from DVD player and none - as required - to plug in the other red and white prongs.

Firstly, I would like to say I like Samsung as a brand. My phone’s a Samsung, amongst other things. However, I was rudely awoken at 5:45am this morning to my TV exploding. I walked into the lounge to a room full of black smoke and flames coming up from the TV, which had fallen off the entertainment cabinet and was burning the carpet along with my home theater system, Blu-ray player, and PS3! I'm not usually one to complain; however, this had the potential to have killed myself, partner, and three young children!

My TV keeps shutting off and on. It also, when turned on, has black screen. Then you shut it off and turn it on, it works. It takes about 10 minutes for the on/off to physically stay on. lN46A550

Samsung is a brand name you would normally associate with good products, which is why we chose the 58" Samsung Plasma TV (PN58C500) over the others available. Less than 2 years of ownership, the TV developed purple and pink banding across the screen. An Internet search shows this is a common problem and there are various fixes suggested, but it's a general hit or miss if those repairs actually work. We called in a repairman, and he said the whole panel would have to be replaced, which would cost more than the TV itself. I contacted Samsung, and even though it's a known issue, they said, "too bad." They have offered zero assistance in the matter. I will never buy another Samsung product again. $1,400 down the drain.

I purchased a Samsung 22" television about a year ago. Last night, it started to smoke and make strange noises. I unplugged it. Now, I have an estimated bill of $75 - $100 to have it repaired. I am very disappointed in the product.

My Samsung TV Model LN40A550P3FX2A (made in 2008) takes forever to come on and according to reviews, it is caused by an inexpensive burnt capacitor. Eventually it will not turn on at all, according to the reviews. There is compensation for some of the Samsung TVs. How do I find out if I can get my TV fixed without paying for it?

Model number is LN46B640R3FXZA. Product symptoms are quality / trouble / video & image / vertical line. I paid $1,600 for this three years ago. The screen is defective. They say that my warranty has expired. The cost of replacement screen is $1000.

My wife and I bought this TV (Samsung TV ln-t 4665f) in 2007. We thought that it was a good product. Boy, was I mistaken. In 2008, we received a letter alerting me about the defects that Samsung was having. We thought we were safe; we were wrong. My wife and I spent $1,800 on products. We called Samsung to get it fixed but to no success. We had problems, and Samsung does not seem to care for the customer. We want people to know not to buy some of their products. If anyone wants to contact me about a lawsuit, please do so. My wife and I decided not to buy Samsung products ever again. They are wrong and misleading.

I just took a 26-inch Samsung in to be repaired. The problem was the power panel which was replaced by the recall settlement. When we brought the TV home and hooked it up, lo and behold, the only thing we saw was vertical colored lines and no picture. After about 10 minutes, the TV picture came on. I called the repair service to inquire about this problem and they said it was probably the main board and would be $80 to $100 to fix! Ugh, this TV is only 4 years old. And based on what I have read on this website, I am very reluctant to get the main board repaired. The replacement parts may not be any better than the originals. This is very bad for Samsung reputation and I will surely not buy another product from them based on this track record and the stories I have read on this website.

I have tried numerous times to submit a complaint about a defective TV. They keep asking for the purchase date, which of course I don't remember. If I don't have that date, I cannot proceed with my complaint. They obviously know the date it was purchased since I keep providing the model number and the serial number. They have already received numerous complaints from consumers so it is not a surprise that there is a problem.

After less than two years of moderate use, the TV (PN58C500 - 58 inch plasma) started showing the red ish/purple ish band on the top 3 inches. I called Samsung after reading some of the blogs about how common this was and was told that there was currently no class action suit on the issue. Well, I said, “Should I start one?” The repair shop is charging about $450 for the repair (replacing the mainboard). The repair shop said it may have been due to excess heat. The screen is mounted on the wall at an angle giving it about 5 inches of room - that should be plenty.

I have 5 Samsung TVs and have already had to replace one screen in my 55-inch unit after owning it for 2 years, and now just got home from a trip to find my 46-inch in the bedroom with no picture and just sound. These TVs are very poor and it looks like it's time to dump Samsung and go back to Sony.

Adult owned. All of a sudden, my 46" 3D led started having a flicker and dim corner in the bottom right screen. I called Samsung. They sent a tech and it is the panel. Not covered under warranty. No one will give me the time of day. I even offered to pay for the install if they provided the panel. No luck. I should have just rented a TV if it will only last 2 years! I said, "I would buy a TV. Can you send me to your purchasing department and can you give me a discount given the situation?" No. "If I buy an $800 plasma to replace it and given the situation, can you send me a free 3 blu-ray or free $20 pair of 3D glasses?" No. They don't care!

Same thing as others on this website with a 4-year-old Samsung TV. 2 visits by repair agent, changed capacitors and power supply. The TV still will not start up. Now it needs a new main board for $412. Samsung says it will not cover. I have a phone call into the service supervisor. Not holding my breath on a good outcome.

Samsung Blu-ray player BD-C5500 worked fine until update, which it needed to play newer Blu-rays. Now, after update, it will not play Blu-rays only. DVDs and CDs play fine. Customer service is horrible and can't speak proper English, which they should have learned obtaining their green card. They're not willing to correct the situation without out of pocket expenses on my part (shipping, parts, labor, etc). Now, I'm left with an expensive CD/DVD player. I will be purchasing Sony from now on.

I bought a Samsung LCD LN55C650 55-inch TV from BrandsMart Corp. on June 7, 2010. After about two years, the TV started to flicker. I called Samsung Corp. about the problem. They claimed that they never heard of the problem. I did a Google search and found several claims of the same problem, plus a YouTube video on how to fix the problem. I paid $140.00 for the repair of the TV. If anyone is out there who have had or is going through the same problem and received negative results with Samsung Corp., they should go to ** to put in a claim in regards to this problem. Mr. Thomas ** is putting together a class action lawsuit against Samsung Corp.

My Samsung TV has the same start-up/stay-on problems as the TVs in the class action suit, but it’s one model newer, so it’s not part of the suit. I had it in the authorized Samsung service center most of the past 6 months. The control board and power board both were supposedly replaced but the TV still doesn't start up. Now the service center is out of business (seized by the government) and Samsung won't stand behind the parts or service done (or more likely not done) by their service center. We have spent numerous hours on the phone over the past 6 months and Samsung is the worst I have ever experienced. So I spent $350 and still a broken TV. Also have a 1-year-old Samsung over-the-range microwave that won't power up at all either. It will be looked at under warranty, but really, 1 year and dead? Samsung seems to have power issues in all products. I will never purchase another Samsung product and tell others the same.